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Best Western Hotel Sonoma Valley Inn & Krug Event Center, Sonoma

4.0/5  - basé sur 1301 notations.
550 2nd Street W, 95476-6633, Sonoma, United States - See map

Boasting beautiful refurbished rooms, a first-rate events center, and the best location in all of Sonoma, the Best Western Sonoma Valley Inn & Krug Event Center is the perfect spot for a Wine Country getaway, a wedding reception, or a business retreat. Our clean, spacious rooms feature crisp linens, fresh carpeting, and huge televisions. Enjoy top amenities like satellite cable, stereos, refrigerators, in-room safes, hair dryers, irons and ironing boards, and free high-speed internet. Select rooms have fireplaces and balconies, and business rooms have well-lit oversize desks. Start your day right with a complimentary newspaper and free breakfast including hot and cold items. Stay connected in our business center and recharge in our exercise facility. Cool off in our heated outdoor pool or relax in the steam room. Our Sonoma, CA hotel is the perfect spot for events. The Krug Event Center can host up to 150 people in one large configuration or be used as three smaller rooms, and we also have an outdoor “conference patio” with room for 50. You’ll be close to the action here – the hotel is just steps from the historic Sonoma Plaza, which is lined with cafes, galleries, and wine bars as well as several of the centerpieces of Sonoma State Historic Park. Cellars, coffee shops, and trend-setting restaurants can all be found within a few blocks of the hotel. Sonoma hosts events year-round, such as the NASCAR® Wine Country Classic, NHRA drag races, the Sonoma Shakespeare Festival, and of course a long list of wine and food festivals. Our English and Spanish-speaking staff looks forward to making your stay or event a memorable one. Book today!

Best Western

Hotel Sonoma Valley Inn & Krug Event Center

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1286 guest reviews
NOTE ISSUED
Excellent
509
Very Good
501
Average
171
Poor
64
Terrible
41
REFER TO NOTICE
Business Business
63
Couples Couples
670
Family Family
275
Friends getaway Friends getaway
170
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not usually a Best Western guest but this was a pleasant surprise..."

4
05/09/2018

So I don't want to sound like a snob but I haven't stayed at a Best Western in probably 18 years until this one came along. My husband and I decided to stay a few extra days in Napa and he warned me to lower my expectations and find something "cheap". I think I found it on a deal site for under $200. We also got the King Suite. I decided to stay here for several reasons...the location and the good reviews. YES, the rooms are dated but our room was very clean and had a cute little balcony with a couch. The bathrooms are dated but were very clean and it was bigger than my master bath at home. It had a walk in shower and a huge jacuzzi tub. We had a fireplace too.There was also a cute courtyard out by us with a fire pit. Whole Foods is across the street so one night when we were tired we got a bottle of wine, salad from Whole Foods and sat out by the fire pit. It was great! The town of Sonoma is literally around the corner and you can walk there and back from your hotel in no time! It really has a great location. The downside was that it is near the breakfast location so it is way too loud in the morning. Ask about that when booking. The free breakfast sucked but there are breakfast places close by you can walk too, and lastly I agree the carpet could go away. I truly hate carpet in most hotels and feel most guests would like to see wood floors or tile in their hotel room. It is so much easier to clean. I would stay here again if I was able to get a good rate. The bed was actually very comfortable and the location is awesome. The ladies at the front desk were very sweet upon check in.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Floridabeachbum, Thank you for taking the time to post such a nice review! I appreciate you sharing your experience with other travelers. I'm pleased to know that you enjoyed your room and its amenities. I'm glad to know that you enjoyed our close proximity to the Sonoma Plaza. I do hope that the next time you come to Sonoma you will come stay with us! Best Regards Kendall

"Paying for location."

3
05/09/2018

For the price, I would have expected top-notch amenities, however, these are average at best. The rooms are dated with need for repairs and maintenance issues to be addressed. There was some moldy grout spots in the shower, the toilet leaked, the carpet was stained and though the facility is supposed to be non-smoking; there was ash on the furniture on the balcony. Amenities were just okay. The pool was clean, the steam room didn't work and no one was enforcing the no babies in the hot tub rule. Now, for location, this BW is great! Right across the street is a shopping center with a Whole Foods, CVS, Baskin' Robins and Black Bear Diner. Within 2 blocks you will find a variety of food establishments, like The Girl and the Fig. The breakfast is in another building, so be prepared to stroll to breakfast in the the events center. About 1-2 minutes. The largest issue I have with this pet-friendly hotel is two-fold. First, the pet walk is small and placed in the far corner of the property... not ideal if you pup has to do his/her business first thing in the morning and you are located on the opposite corner. Next, the parking. There needs to be enough parking for the number of rooms.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Denise Z Thank you for taking the time to post a review. I am sorry to hear that you did not find our hotel to meet with your expectations. As far as the maintenance and cleanliness issues I will most certainly be inspecting the room myself as well as addressing the issues with my housekeeping and maintenance teams. I did check the steam room and it is working. It does take a bit for the steam to get hot and fill up the room. Unfortunately we have no other place to locate the breakfast room and dog path but the dog path does run the entire length of the property. Lastly I did want to let you know that we do in fact have more than enough parking spaces for every room on property, this is a city requirement. We also have an overflow lot in the back of the property. Thank you again for taking the time to post a review. Best Regards Kemdall

"Great location, and nice hotel"

4
04/09/2018

We stayed here one night this past week on our visit to the wine country. It was in a great location for visiting downtown Sonoma. We had a huge room, complete with microwave, refrigerator, 2 tvs and a nice balcony. It was a little tired, here and there but we did not spend that much time in the room. The shower was excellent with the 2 shower heads. The bed is probably the one thing I would recommend replacing. The mattress was very worn on each side. The breakfast was not bad, very convenient.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Mssnash I appreciate you taking the time t write a review and share your experience with other travelers. I am very glad to know that you enjoyed your room and its amenities. I did want to let you know that we are actually in the process of replacing the beds. Please come visit us again the next time you are in Sonoma. Best Regards Kendall

"Very unique and great setting in Sonoma"

5
30/08/2018

We totally enjoyed our stay. And, it was walking distance from everything. We loved the setting and the room/suite that we had.They also had continental breakfast in the mornings. They treated us with great respect and service.

"Great location and attentive staff"

4
25/08/2018

The Best Western Sonoma Valley Inn is right around the corner from a variety of restaurants, shopping, and a bucolic park. It is also across the street from a mini mall with a Whole Foods. The room was ok. It had a curiously large water closet with a bathtub and shower. The sink was outside of the bathroom. I generally don't like this kind of configuration. The room with the beds was comfortable. We had a sliding door that led to a small patio (with no chairs). The furniture was helpful. There was a desk, nightstand and couch. We enjoyed getting into the hot tub at night. The staff at this hotel were well trained, friendly and competent. I would stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Shegoneagain, Thank you for taking the time to write a review. Im glad to know you found our location to be convenient and despite the configuration you enjoyed your room. I do hope that you will come stay with us again the next time you visit Sonoma Sincerely Kendall

"Very Nice Lodging, Convenient to Downtown Sonoma"

4
21/08/2018

Stayed to nights on vacation visiting the Mission and some local winery tasting rooms. Hotel a block away from the town square, the heart ot Sonoma. Great shops, restaurants and wine tasting. Can park your car and walk wherever you want to go. I only used my car for visiting two winery tasting rooms and a restaurant outside of town. Room was large, comfortable, and clean. Everything worked. Great lighting. Best to get a room on the first floor to not have to carry luggage up to the second floor. A lot of early California history here without the crowds in the more touristy areas. Great place to take children. Tip--you can use your room key to get five free wine tastings at the Cline Winery outside of town; they have some very nice, reasonable wines

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Dionges1 Thanks for sharing your experience staying here with us and visiting Sonoma! I'm pleased that our location was so convenient for you and you enjoyed your room while you were here. Sonoma is a lovely place to visit and we feel very lucky to be able to live and work here! Please come visit us again soon! Best Regards Kendall

"best prices right next to the Plaza of Sonoma"

4
20/08/2018

Great location for being near the Plaza and its many stores, tasting rooms and restaurants. It's not chic but it is a solid property. Small pool, complimentary breakfast and wifi. rooms are dark but large and fully equipped. Furniture is a tad dated. If you are looking for a inexpensive solid stay in town this is it!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kenneth b, Thank you for reviewing our hotel. We appreciate you sharing your experience and opinion of our property with other travelers. I'm pleased to know you enjoyed your stay, our location and found us to be a good value in Sonoma! I do hope you will consider staying with us again very soon Best Regards Kendall

"Basically a motel trying to be a high end hotel"

3
18/08/2018

This basically feels like a motel trying to be a high end hotel with high end prices. The rooms have very little sound proofing, so can be noisy during the day and in the evening. Being on the ground level also enables you to hear every creak and footstep from the room above. The rooms are situated around the pool area which can be very noisy with no privacy if you sit on the balcony. The bathrooms are basic and certainly not modern with tiny toiletry offerings. On a more positive note, the hotel surroundings are quite sweet with a pretty Court Yard. The inclusive breakfast offers a good choice of items. Staff are friendly.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear lorrianeirvine, I am sorry to hear that you felt that our hotel did not meet your expectations. currently our hotel is themed in the Mission Style which certainly does reflect a certain time period. We are in the process of planning some upgrades to our hotel, new tile, new flooring as well as new bedding. You will also find that our rates are comparative to other hotels in our are for this time period. I do hope that you will consider giving us another try in the future Best Regards Kendall

"Needs Work"

3
16/08/2018

We have stayed here several times, and there are good parts to the property. We have great check-in service from Drew, and when we had a concern the front desk responded very well with Anthony (I think) coming to check with us and then talking to housekeeping, who did a great job. Location is excellent, and the new TVs are very good. Breakfast is a good benefit. However, the property, inside and out, is on need of maintenance and updating. The front of the grounds looks good, but in the courtyard near breakfast service, there are several non-functioning fountains, which look to be in disrepair. There are also black, tar-like footprints on the tiles and the plants/planters are not in good shape. It needs sprucing up. Inside the rooms, fixtures and floors are not only tired but worn. Louvers on one of the patio doors were not fully attached, faucets and light controls are not fully functional, flooring is not in great repair, and there really needs to be a renovation.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear FCT3- Thank you for taking the time to post a review. We sincerely appreciate your feedback and I'm pleased to know our staff has been providing you with good customer service. I did want to let you know that we are actually starting today and the cleaning and re staining of the patios as well as repairing the fountains. We are aware of it and have had this scheduled for a couple weeks now and are very excited to get started! In November we will be replacing all of the tile surrounding the buildings exterior ALSO... we are in the process of figuring out the logistics on a project of installing laminate flooring in all of the rooms. So most likely the next time you come stay with us many these projects will be completed! We look forward to seeing you again soon Best Regards Kendall

"Wish we had stayed longer!"

5
14/08/2018

Only 1 night - we chilled in and around the pool all afternoon, then found a great little restaurant round the corner - Sonoma Grille then comfy beds and a decent breakfast. Could have done with an extra day to explore Sonoma. Shops opposite include supermarkets and chemist. Would love to come back. Would def stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear J C Thank you for taking the time to post a review! We appreciate you sharing your experience. It sounds like you had a relaxing day followed by a good meal and a great night's sleep. We look forward to having you stay with us again Best Regards Kendall

"Excellent value, so convenient, delicious breakfast included"

5
14/08/2018

This property is only 2 blocks from the cutest little city square with many options for meals other than the breakfast they serve at the hotel with so many options and many healthy options too....all of our 20 something kids loved the smoothies! A grocery store across the street. We've stayed here before and will again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DebS91156 I'm so glad to hear that you enjoyed your stay with us and the location was so convenient for you. We are very lucky to be so closely located to the Sonoma Plaza. Its great for people to be able to enjoy the day exploring the plaza and then come back and relax either in front of the fireplace or in our garden courtyard. I do hope that you will consider staying with us again the next time you visit Sonoma Best Regards Kendall

"Comfortable and Convenient"

5
12/08/2018

After a few days of poor sleeping conditions, this was a little island of comfort. Great beds...by which I measure all hotels. Afterall, you're there to get a good night's sleep. This did not disappoint. Additionally, it was within walking distance of the downtown restaurants. It's also pet-friendly, in case you're traveling with furry friends. Highly recommend.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Sear caliartist, Thank you for sharing your experience with us. A good nights sleep makes all the difference. I agree with you, I measure my stay in a hotel by how well I sleep as well. I am pleased to know that our location worked so well for you and we look forward to having you stay with us again. Best Regards Kendall

"Great location"

4
09/08/2018

Good value for money with a nice pool area and complimentary breakfast. The room was spacious but the air conditioning was ancient and very loud which meant sleeping with it on all night was a no no. So did get very hot in summer. The room doors need a soft close fitted due to lots of slamming doors. Excellent location, across from Wholefoods and a shopping precinct and short walk to town. Would stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Lauren H It pleases me that you found our hotel to be a good value and you found your room to be comfortable and roomy. I do realize that the AC units are a bit noisy. Unfortunately they are having to work quite a lot due to this long stretch of hot days. I do hope you will stay with us again the next time you visit Sonoma. Thanks again for posting a review! Best Regards Kendall

"Great location"

4
07/08/2018

We stayed here for the last three nights of a long road trip ...it was chosen as it was so close to the square where we could try wine tasting & not need to drive. The location was great, less than 5 mins walk to the square. Staff on reception were very welcoming and friendly. Room was large with a fireplace and a good size bathroom, the sink was outside the bathroom which was a bit strange as there was plenty of space in the bathroom. The only thing was,as we discovered the next day, we had one of the few ground floor rooms that didn't have direct access to the pool area, which meant we had to keep walking through reception & also right round the hotel to breakfast...Room 132. We had only a small window in the room which made it quite dark . However, the breakfast was fine for what we wanted with plenty of choice. The pool area was good with a selection of beds and tables/chairs & towels available.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Zuzu345 Thank you for taking the time to post a review. We appreciate you sharing your experience with other travelers. I'm sorry that the room you were in was one of the corner rooms and did not have a patio or balcony. I am very glad to know that our location was a good fit for you and the staff was welcoming and helpful. I do hope that you will consider staying with us again and stay in one of our Fireplace Garden Rooms that has a Patio or balcony. Thanks again for sharing your review Best Regards Kendall

"Best Western Sonoma"

4
05/08/2018

Nice hotel with good amenities and walking distance to downtown. The room is older but large with a fireplace and large bathroom. Bed and linens were nice. The courtyard is awesome with a fire pit, steam and sauna rooms, hot tub and pool. Nice to sit in the hot tub in the morning when it was 55 degrees out. The breakfast is in a cute building and had eggs and meat both days we were there along with waffles, oatmeal, breads and pastries. Very nice staff.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Cocosmom435, Thank you for taking the time to post a review. We appreciate that you took the time to share your experience. I'm so pleased that you enjoyed our breakfast as well as some of the other amenities we have to offer. I sincerely hope that if you return to Sonoma you will consider staying with us again! Best REgards Kendall

"Great customer service"

5
29/07/2018

We had a hotel room block set up for our wedding weekend and worked directly with Laci who was so helpful. My overall experience working with her was amazing as she really understands the importance of great customer service. Wedding planning is stressful and Laci made this whole process very easy. I would definitely recommend any groups looking to do room blocks to visit the Best Western Sonoma, Laci will take great care of you!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear powersa42, Thank you for your review. I'm so pleased Laci was so helpful and efficient for you. We are very fortunate to have her as a part of our team. She is really terrific at what she does and a really great person. Thank you so much for letting us know as we really want to make sure to acknowledge her AND we are so pleased you are happy with your experience. Congratulations on your wedding. Best Wishes to you both! Sincerely Kendall

"Perfect central location, big rooms and comfy beds with a small pool and breakfasts"

4
29/07/2018

We booked in advance from the UK so did not have a chance to see the room beforehand. They were traditional rooms but perfect for us as the beds were massive and comfortable and the hotel was only one block (3 minute walk) from the centre of town. It was nice to have a pool and breakfasts. We enjoyed a lunch one day we bought ourselves and ate in the area near the pool. Staff were friendly and helpful and the place was very clean. Free parking right by our room. Slightly odd that the bathroom sink was outside the bathroom. We were upstairs which was good as no noise above us. Breakfast was in a conference centre across the car park. We loved Sonoma and would stay here again if we came again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Eggy1961 Thanks for your nice review! I'm really glad that you found your room to be a pleasant surprise and that the location worked so well for you!! Its nice to be able to walk over and explore the plaza all day and then walk back to the hotel and relax in the garden courtyard. Please do come stay with us again! We look forward to having you! Sincerely Kendall

"Sonoma ‘s Shining Star"

5
28/07/2018

No drab rooms here. Our room was bright & beautifully decorated. The bed provided me the best night's sleep I'd experienced in a very long time, including at home! Breakfast was wonderful, so many options. I particularly enjoyed the delicious health options, especially the smoothies. I didn't have to concern myself with my bread choice because gluten free bread was available. There was even a gluten free cereal offered. Bacon, sausage, eggs, and a variety of fresh pastries. Although my husband & I didn'tswim during our stay, it was nice to see families enjoying the pool. This place is lovely & I look forward to staying here when we next come to the Wine Country. Oh, I almost forgot. The location is FANTASTIC. Walking distance to everything.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Beyrl Z Thank you so much for your awesome review! We love hearing that you really enjoyed your stay with us! So happy that you were pleased with the breakfast options and other amenities we have to offer. We sincerely look forward to having you and your husband stay with us again very soon! Thanks again for taking the time to post a review. Best Regards Kendall

"Great location near Sonoma town square"

5
24/07/2018

Solid choice in a great location, only a block from town square and a Whole Foods accross the street. Front desk staff really nice, helpful and they are very dog friendly! I had a second floor room with a balcony facing the pool. A nice area, except if you have the air conditioner running the back of the unit is on the balcony so it is loud and blows hot air. Comfortable outdoor seating, with a patio heater, in a courtyard by a small but nicely kept pool area. It was a last minute trip and stayed mid week so got a good nighly rate that made this a great value. Highly recommend amazing tapas at Tasca Tasca and wonderful pastry at Basque Boulangerie Cafe

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear NJTravelGirl13, Thank you so much for taking the time to post a review. We appreciate your great feedback! I apologize fot the loudness and hot exhaust from the AC unit. That would make it uncomfortable on the patio, especially in the heat! I am glad to know you enjoyed our location and were able to enjoy a good meal and explore the town! Best Regards Kendall

"Best Western is the Best"

5
22/07/2018

As always we totally enjoyed our stay with the Best Westerrn. The location is central and seeing the best of Sonoma was very confinient. I highly recommend staying at this Best Western in Sonoma and taking the time to visit the wonderful restaurants and wineries.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Anonymous Thank you for posting a review and sharing your feedback. I'm so pleased that you enjoyed your stay and our location. I do sincerely hope you will choose to stay with us again Best Regards Kendall

"Great Value in Heart of Sonoma"

4
20/07/2018

I stayed at the BW SVI in July 2018. I have to say I was happy with the hotel overall. All the staff were friendly and attentive. My room was always clean, and room amenities were good (fridge, tv, etc.). Only complaint about the room (and this is highly personal) is that I just did not like the bed (found it too hard/difficult to sleep), but my wife had no trouble sleeping. The pool areas is small, but it is kept clean and the surrounding courtyard is a nice place to sit and relax. Offers a good selection at it's free breakfast, and free and available parking. Hotel also offered free fitness passes to local gym -Sonoma Fit - which was a great gym only about a mile away. This hotel's one big positive - LOCATION! The hotel is a block from Sonoma plaza, and across the street from a 7-11 and Whole Foods. Great for misc. needs / water / snacks, etc. I have no complaints about the hotel, and would recommend (pending pricing) to friends. I have read some reviews about the hotel being overpriced and old. However, for the rate I paid, I felt it was a fair value, especially considering price of neighboring/nearby hotels, and given SVI's location and amenities.

"Way Overpriced "

2
18/07/2018

It's easy to be fooled by nice pictures on websites. Don't be fooled by this one. This is a 1950's motel that hasn't been upgraded since it was built. It is difficult to believe that they have the chutzpah to charge $400 per night for what they offer. It has to be a goldmine for them. In fairness, it is clean. It is also in a pretty good location if you are there to visit Sonoma itself. It is about one block away from Sonoma Plaza. Expect vastly overpay for a below mediocre motel.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear JimMac62 I did want to let you know that we actually have done several upgrades to our property recently including, new beds, new bedding, new shutters and new landscaping. Since the property is themed in the Mission Style it can appear to be dated to some people.I am very sorry that you felt the rate was too high. Being that it is summer in wine country, we are definitely in our high season right now but you will find if you compare rates to other hotels in Sonoma that we are comparably priced. I do hope will consider staying with us again. Perhaps give us another try in Fall or Spring when we offer more specials for the season. Best REgards Kendall

"Sonoma Getaway"

4
18/07/2018

I would highly recommend Best Western Sonoma Valley Inn for anyone traveling to this area. We were able to walk to many tasting rooms and restaurants. Rooms were very clean and comfortable and the courtyard was lovely. Our wine tour readily picked us up from the hotel. All in all, my daughters and I would easily recommend this hotel.

"Just perfect!"

5
17/07/2018

Perfect hotel in the best location. Within walking distance to several great returants in town. Whole Foods and CVS across the street. Hotel is clean and quiet. Loved the hot tub and pool area. We had a 1st floor room that allowed us to walk right out to the pool. Free laundry for guests was a huge bonus. Free breakfast with several healthy options to choose from. Coffee in lobby. Friendly front desk staff that were always willing to help out with a recommendation. We would return to this hotel!

"Sonoma Training Trip"

5
14/07/2018

I would highly recommend staying at this Best Western Inn while visiting Sonoma, California. close to all actives in-town. I suggest visiting early in the week and attending the Farmers Market on Tuesdays at the towns plaza. Wine Tasting and food tasting as well, sometimes live music.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear John S I appreciate you taking the time to post a review. I'm so glad to know that you chose our hotel as your base location for your trip to Sonoma. The Tuesday Night Market is so much fun. There are a lot of vendors and so many cool/fun things to see. Not to mention so many yummy food choices! Thanks for choosing Sonoma Valley Inn. Please come stay with us again should you return to Sonoma! Best Regards Kendall

"Location, location, location"

4
12/07/2018

This hotel is not the fanciest hotel in Wine Country, but the location is within walking distance of the Sonoma square where there are restaurants, shops, and wine tastings. Our teenage son liked the pool and hot tub. The hotel is not large and all the rooms have balconies or patios overlooking the pool area which was nicely landscaped and well maintained. Breakfast was adequate with a few hot food items offered each day along with pastries, cereal, etc. We had a large flat-screen TV with a decent amount of channels. The WiFi was free and functional. Beds were comfortable. The carpet in the room is dark colored, which made the room feel a little dark, and walking around in white socks showed they were pretty dirty. The rooms could be improved with some lighter colored solid flooring! This hotel was a good choice for our small family and was a reasonable value for the area. The location is hard to beat!

"Great location"

4
08/07/2018

Nice property with courtyard areas and out door fireplaces. Rooms are a good size with comfortable beds. Bathroom is an odd set up, sink area is located as you walk into the room entry door. Shower/toilet area is large (could not understand why sink was not incorporated in the same room). Small fridge located under sink. Breakfast offered a decent choice of items. Whole Foods market and CVS drug store located across the street. Walking distance to town square and restaurants.

"Best value stay in Sonoma"

5
29/06/2018

Lovely Inn/motel style layout with excellent rooms, many with fireplaces! everything the standard of a good hotel, but at the some of lowest prices in Sonoma, and just around the corner from the main square with it's many fine restaurants. Don't even think about staying anywhere else around here, and the area and wineries are nicer than Napa

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Chris D Thank you so much for your nice review. IM so pleased that you enjoyed your time in Sonoma and found our property to meet your expectations and to be of good value. We sincerely hope you will stay with us the next time you visit Sonoma and thank you again for taking the time to post a review Best Review Kendall

"Great place to stay in Sonoma"

4
27/06/2018

My favorite winery, Pangloss, has a tasting room in the heart of Sonoma, so when we decided on a roadtrip, I had to stay in Sonoma for one night. I also wanted to visit with a childhood friend who I reconnected with last year, in Sonoma. Looking for a place to stay that is dog friendly, the BW Sonoma Valley Inn came up. I like that it is far away from the town noise, but close enough to walk to everything. We had a two queen room with fireplace and balcony. The room was comfortable with a small sofa. I didn't expect any bells or whistles, just a nice quiet room for the night. Cako made herself right at home. We didn't take advantage of the breakfast since we're late risers. But walking around the town and just coming back was very convenient. I would definitely stay here again!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear huester3 We appreciate you taking the time to post a review of our hotel. Glad to hear you and Cako enjoyed your stay with us! We are definitely pet friendly and love it when our guests bring their four legged family members along. We especially enjoy getting to meet them. Sonoma is a great olace to visit and we are very fortunate in our location. I'm so glad that everything worked out so well for you while you were here. Please do give us another try the next time you return to Soinoma Best Regards Kendall

"Fantastic stay"

5
26/06/2018

Had great 2 night stay with my wife at this lovely hotel in Sonoma. The hotel is in walking distance of lovely restaurants and wine tasting in Sonoma and we even walked to Sebastiani winery which was a very pleasant 20 minute walk away. Staff were very accommodating and friendly and we had a lovely suite with jetted tub. They had a nearby fire pit on courtyard by Krug Building where our suite was which was great when the weather turned chilly in the evening. The breakfast included in the rate was very nice and plentiful and would love to stay again if ever visiting the area again

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Colin Y Thank you for taking the time to post a review! I was so pleased to hear that you and your wife enjoyed your experience during your stay with us and were able to take advantage of the convenience of our location while you were here. I'm so glad you enjoyed your room. Please do consider staying with us again should you ever return to Sonoma Sincerely Kendall

"Exceptional location, great value"

4
25/06/2018

My family of 4 (2 adults + 2 kids) stayed 5 nights at this property. We had originally booked an Air B&B for our trip, but ultimately decided on the BW Sonoma Valley Inn because with the included amenities it was the better value. Overall, it was was perfect for us and in many ways exceeded our expectations. We were given a large corner room (#130) on the first floor. It had a pull out sofa and small kitchenette but no fireplace (not a major complaint b/c it is summer). The toilet, sink and shower were together, unlike the other rooms, which was at times an inconvenience but manageable. Room was clean and beds comfy. Noise outside was minimal, except for a few trucks passing. Breakfast is in the conference center at the back of the property -- an easy walk from the main building. There is a lovely courtyard with tables, sofas and a fire pit adjacent to the main dining area. The selection of food was impressive. Besides the usual fare of eggs, bacon/sausage, oatmeal, breads, etc., there was a table of healthier options which included hard boiled eggs, chia pudding, fresh smoothies and more. Gluten free bread and other items are available when requested. The courtyard and pool area in the main building are lovely! The area is well kept and clean. My daughters loved the pool and hot tub, and the adults loved to sit at one of the patio tables and enjoy a nice glass of wine and snack. Complementing the area are the cascading flowers that seem to grow everywhere! What a nice retreat it was to relax after a day out and about. Location. It can't be beat! Just around the corner from the hotel is Sonoma Grille and Bar which has a pretty great happy hour menu and garden for dining outside. You also are 2 blocks from the Sonoma Plaza which boasts great restaurants, shops, tasting rooms and more. Mary's Pizza Shack is delicious is you're looking for a casual bite. On Tuesdays the farmers market takes place on the plaza and it a great way to shop local artisans, sample food and enjoy live music. The shopping center directly across the street has a Whole Foods and CVS and a few other small shops. Great for picking up water and snacks and maybe a nice gift. And of course, you are in wine country, so in a matter of minutes you can be at one of many wineries. The hotel room key, when redeemed at certain wineries, gets you a free tasting. Miscellaneous...very pleasant and helpful staff, especially given the MULTIPLE times we needed a new room key as ours consistently became demagnetized or misplaced. There is complementary water, tea and coffee in the lobby and free use of a computer if you care to check email or check-in for a flight. At the back of the property is complimentary laundry facilities. Not that one plans on doing laundry on vacation, but the 2 very nice washer and dryers for use free of charge was a nice perk when needed.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jlbusk Thank you for your review. I am so glad that you decided to stay with us instead and that everything worked out so well for you and your family. I remember your family and it was a pleasure having you here with us. We enjoyed seeing your smiling faces around the property while you were here. Room 130 is one of our family rooms and it sounds like it worked out well as just that for your stay. I'm also glad that you were able to enjoy the convenience of our location and there were so many options closed by that worked out so well for you. We sincerely hope if you and your family return to Sonoma you will choose to stay with us again. Thank you again for taking the time to post such a nice review Best Regards Kendall

"Not your typical Best Western hotel, I recommend you check it out!"

4
20/06/2018

I travel alot for work so we typically stay at SPG or Marriott properties on vacation, however, my wife found this little gem in Sonoma. The location was great as it is very close to downtown shopping, restaurants, bars, etc. so you can walk where you need to go. The room we had was spacious, clean and the bed was comfortable. They do need to change the pillows though, they were very uncomfortable and stiff! There is a Whole Foods across the street as well. We would definitely recommend the BW for anyone wanting to spend a night or two in Sonoma!

"Do yourself a favor, and stay here!"

5
04/06/2018

I cannot tell you how happy I am with this booking. We left our previous location early (because it was a dump) and came here for an extra night (3 total). I am SO happy we did! From the minute we got here, the staff was so accommodating. We originally had a king fireplace room booked, but because we added an extra night, we had to be in a different room for that night. The staff made sure that the king room was close by and ready as early as possible, so we could just switch over and go about our day in Sonoma. I appreciated that so much. The rooms were so clean, and comfortable. So much space, the beds were so nice, the washroom was huge and clean, the fireplace and little patio going right out to the pool was a dream. The pool, patio, hottub area was so nice. Very well kept, and a nice relaxing feature to this hotel. Honestly, just such a nice place!! Oh my gosh, the breakfast!! Guys, we came from a place that said continental breakfast and it was yogurt, muffins, and hard boiled eggs. We got here expecting something similar, but we were blown away. Muffins, toast, bagels, oatmeal, cereal, smoothies, eggs everyday, sausage or bacon everyday, make your own waffles, coffee, all the juices, I'm sure there is something I'm forgetting. It was SUCH a good breakfast! A really great way to start your day, and so nice to not have to pay for a meal. Ok writing this is making me sad I'm gone and not here. The location alone is something to come back to this hotel for. It was in walking distance of everything, and then the wineries we drove to were only 10 minutes away. I loved every minute of Sonoma, and was so sad to leave. I will definitely be back, and highly likely book another stay here, as we loved it!!

"Great location "

3
02/06/2018

Dated motel in great location. Very spacious, room has fireplace, bathroom is split where sink sits outside (convenient). Bathroom fan and a/c are very noisy. Comfortable one night stay in wine country.

"Great stay!"

5
30/05/2018

Excellent place. Had a great stay at Sonoma Valley Inn! Clean, comfy and spacious corner room. Comfortable bed. Very friendly and helpful staff. Good location, close to the town square, several restaurants and a Whole Food market is across the street. Great price-value! Would come back any time.

"Bottlerock lodging"

3
28/05/2018

The staff is so accommodating and helpful. We were very fortunate to find this hotel which was comfortable and within walking distance to the town square. Breakfast was included and the court yard was very pretty with a pool. We enjoyed the size of the room and an entrance on one side with sliding doors on the other and small patio on the pool side. Beds were comfortable, bathrooms are clean. The reason for the three star rating is the rooms were dark inside even when table lamps were turned on. The rooms have been updated inside but the outside is dated.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Annette K Thank you for taking the time to post a review. This past weekend was very beautiful and very busy! I'm really pleased that you enjoyed your room, our grounds and the breakfast! I apologize that the rooms did not have enough lighting for you. We had switched to LED lighting and it takes longer for the bulbs to get really bright. Despite the lighting issue I do hope you will consider staying with us again the next time you visit Sonoma Best Regards Kendall

"Great location"

4
24/05/2018

Great place to stay when visiting Sonoma. Easy walk to town for wine tasting, restaurants, & shopping. Very good breakfast included. Friendly staff. Nice courtyard with pool, hot tub, & fire pit. Rooms are clean but definitely could use updating.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear darell47, Thank you for taking the time to post a review. We certainly appreciate your feedback! So happy to hear that you enjoyed your stay and appreciated our location. We are very fortunate to be located just a block from the Sonoma Plaza. I did want to let you know that we are in the process of updating the rooms. We are almost done installing plantation shutters in all of the rooms and about to re design all of the bedding. So hopefully the next time you visit us you will stay in a newly updated room! Best Regards Kendall

"Great Location"

4
20/05/2018

We are Best Western Rewards members so it was nice to see a BW in located near downtown Sonoma. The Inn was located within walking distance to restaurants, a grocery store and shops. Sonoma is a very quaint town with bakeries, restaurants, shops and wine tasting. It was a bit on the cool side when we visited but we still enjoyed the area. The location was perfect for going to the local wineries and attractions. The room was spacious and had a fire place which we lit one night for warmth. They have a nice pool area with a hot tub. The complimentary breakfast was adequate for getting you started in the morning. They did offer healthy options also. The one day that we opted for the complimentary breakfast it was crowded and they were out of silverware and some food items. The supply of breakfast items did not seem to meet the needs of the guests. We opted to have breakfast at the Big Bear the next day. The hotel itself was decent but could use a bit of an update. Perhaps have a few more ice machines as it is quite a distance from the rooms. The check in area was great with the complimentary teas/coffees and cucumber water was delicious.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear boktasofattleboro, Thank you for taking the time to write a review. We appreciate BW Rewards members and are always pleased when guests choose to stay with us. Sonoma is a lovely place to visit and this time of year everything is in bloom and so pretty! The weather was a bit chilly so I'm glad that you were able to warm up in front of the fireplace in your room. I did want to let you know that we are in the process fo updating our rooms and hopefully will have that completed by the next time you come vsisit us Thanks again for your review! Best Regards Kendall

"Great location and takes dogs too!"

5
13/05/2018

Perfect location to walk around Sonoma. Close to nice trails to walk dogs. Large, clean rooms. Nice area (Rocky's Road) designated for dogs, well lite for those evening potty breaks. Breakfast typical fair, best to stick with oatmeal or yogurt. Very nice staff. If you can come during the week, huge difference in pricing by several hundred dollars per night! Having stayed in the BW in Healdsberg and now in Sonoma will definitely stay here again dogs. Better accessibility to town's offerings!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Simplelife5 Thank you for taking the time to review our hotel. We love it when our guests bring their four legged furry family members. We love getting to meet them and say Hello!! We definitely do offer some great specials mid week and hope that you will take advantage of one of those and come stay with us again soon! Best Regards Kendall

"First stay in the area"

4
13/05/2018

Great location. Whole foods across the street. Lots of resturants around. Hotel has a great courtyard with pool hottub and steam room. Firepit at night in courtyard. Rooms are a good size and clean. Beds are very comfortable. Breakfast has lots of selection even healthy selection. Front desk staff was very nice and helpful.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear MichelleS Thank you for taking the time write a review. I'm so glad you enjoyed your stay with us and found our location to be convenient for your needs. I'm also glad you enjoyed our amenities as well. I sincerely hope you will consider staying with again very soon Best Regards Kendall

"Quite Pleased"

4
11/05/2018

Here for our son's mid- week wedding. Joined by many of the other invitees. Comfortable beds, room, etc. Staff friendly, helpful. Was nice to visit with friends at breakfast. Their children enjoyed the pool, hot tub.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Gayle B Thank you for taking the time to post a review and for choosing our hotel as a base for some of the wedding guests. I'm very pleased to know that you enjoyed our hotel and its amenities and also that you slept well while you were here. Last week the weather was beautiful so I hope the wedding was just perfect! Thank you again Warm Regards Kendall

"Nice enough, but very pricey for what is provided."

3
04/05/2018

We stayed here for a weekend while attending a wedding. Sonoma is a beautiful area with a high cost of living, so most of the hotels in the area are pricey. However, this Best Western was not worth what they charged for the rooms. This was a typical Best Western level motel (all doors were outside), with two levels around a central courtyard with a pool. The rooms have a small fireplace where they provide a complimentary fire log each day. The bathroom was clean and spacious, but water pressure was light. The towel bar near the sink was too close and crowded the sink. Overall, this was an average motel, but priced as a high-end hotel.

"Place is a joke for business travelers. "

1
03/05/2018

I'm a business traveler and I've stayed at a lot of best westerns. This is the first one I've come across that if you have to check out early they charge for the full stay. I was just at another best western in Santa Barbara this past Monday and had to check out early because work changed my schedule, no problem there. I won't be staying here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear RichRey I am sorry that you are frustrated by our policies. They are laid out very clearly at the time the reservation is made. Each Best Western is independently owned and operated and reserves the right to set their cancellation policies as they see fit. We do have a firm 72 hour cancellation or modification policy. This policy is stated in the confirmation you were sent. Thank you Kendall

"Always enjoy staying here"

4
01/05/2018

We go to the wine country every year or two and almost always stay at this hotel. It's walking distance from Sonoma Plaza, it's typically pretty quiet and the breakfast, while not particularly exciting, is more than adequate. We will definitely staying here again on our next trip to Napa/Sonoma.

"Great Experience"

5
01/05/2018

We loved staying here! The rooms were large, clean, and the fireplace an extra bonus!!! Outside our door was the pool, hot tub, and fire pit. It was centrally located and a good place for a run! I will be forever grateful to them for finding the bag of jewelry I left and sending it to me!!! Need I say more!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear cvccov Thank you for taking the time to post a review! I'm so pleased that you enjoyed your stay and the staff was able to return your jewelry to you. I am glad you enjoyed the fireplace and other amenities in your room. We sincerely hope you will stay with us again in the near future Best Regards Kendall

"Horrible Customer Service"

1
26/04/2018

We normally don't stay in best western hotels, but stayed in one in Napa that was like a very nice bed and breakfast. We have not stayed here yet and I hate this hotel already. We booked in March for a September stay with non refundable rate to save $100 a night. Do not do this, as they seem to make a lot of money this way and have no flexibility. Unfortunately we cannot stay the first night of 3 and Expedia called on our behalf and their management said absolutely no refunds. I understand nonrefundable, but not willing to do anything 6 months in advanced is poor customer service. If you are such a great top rated hotel renting one night should not be an issue 6 Months in advance. Our Thursday night that we cannot stay is half the price of the Friday and Saturday that we will be staying. Their management recommended that we cancel the 3 night and forfeit $1k and then rebook for 2 nights at $800. Hmm, that makes a lot of financial sense. Unfortunately we have come to the conclusion that customer service is dead in the US. I will never stay here again or a Best Western. I recommend finding another hotel or VRBO instead.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear TXtravler66 I am sorry that you are so frustrated with the cancellation policy. The rate is significantly cheaper and has a full pay non cancel policy attached to it. This is very clearly stated in the reservation and also sent out in the confirmation. We want to make sure that people are clear at the time the reservation is made that while the rate is lower the policies are very firm. I would suggest not booking a full pay non cancellable reservations in the future if you think you might have to cancel. There are other rate plans available with much more flexibility. Best Regards Kendall

"Extremely dissappointed"

2
23/04/2018

3 nights, almost $1000. The pits. Very noisy infrastructure. Every time the HVAC cycled it sounded like at runway at the airport with a big jet readying for takeoff. If any room around us turned on the water, or flushed the toilet, it woke us. This place needs to be torn down and start over. People were nice, but that was about all I can say good about the Sonoma Valley Inn. We had a

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jholtzman, I am very sorry your stay here with us at Sonoma Valley Inn did not meet your expectations. I am sorry the front desk was not able to send someone up tp your room to service your HVAC unit. I am also sorry to hear that the noises from other guests disturbed your stay leaving you feeling very frustrated and unable to sleep. Should you ever choose to stay with us again for future reference, you can always call the front desk 24 hours a day to request any needed service to your room or perhaps move to another room. I do hope that you will reconsider and give staying with us another try. Best Regards Kendall

"Great hotel with Tall beds"

5
22/04/2018

The thing about this hotel is the tall beds. They are so tall, they are somewhat of a challenge to get into. Personally, I like them. My mom, who is shorter than me almost had to get a running start to get up and in. The fun is figuring out a way to deal with the situation. Once in The bed, you never want to get out again as they are very comfy. The bathroom is spacious with the sink being on the outside. A coffeemaker is near the sink. The room is very clean. The staff is friendly and helpful. The hotel has a nice lobby with a very nice coffee machine that can make a cappuccino. There is a pool and Jacuzzi in the central open courtyard. The courtyard also has a fire pit and conversation area. The 2 story hotel has exterior corridors and no elevators. Breakfast is served on a lower level at the Krug Center nearby. The breakfast includes make your own waffles, bacon, eggs, cereal, oatmeal and assorted breads and pastries. There is a variety of indoor and outdoor sitting areas to choose another is a modern fire pit and a water fountain courtyard. The indoor seating is more than adequate for about 50 people. We enjoyed a four night stay here and would definitely return.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Cynthia K Thanks for taking the time to review our hotel! I like tall beds too! Especially tall and comfy. It is a bit of a challenge to figure out how to get into them if your not quite as tall. I'm really happy to hear you enjoyed your stay with us and appreciated the property. This past weekend the weather was just beautiful so it was a lovely time to be in Sonoma. Please do come stay with us again the next time you visit Sonoma Sincerely Kendall

"Not recommended"

2
18/04/2018

This hotel definitely need a remodel. Every thing looks worn and old. I've stayed here twice and all the rooms have an odd odor. It is also noisy. There was a party going on the in the pool courtyard until 10pm at night which takes away from a relaxing weekend in sonoma. The only two good things was the comfortable bed and fireplace in the room. I would not stay at this hotel again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kristin I am very sorry to hear that you did not enjoy your experience here at our hotel. I did want to let you know that we did just recently get new furniture for the rooms and the furniture style is in a Mission Theme so it does definitely reflect a historic time period. Also the courtyard does have a 10 pm curfew but I am sorry that the other guests were loud. Please do know that if you did stay with us again we do have some one at the front desk 24 hours a day and are always more than happy to do our best to try to resolve the situation. I do understand your frustration and I am sorry that our other guests were disturbing to you Thank you very ,much for taking the time to post a review. We do appreciate your feedback. Best Regards Kendall

"Great Experience in Sonoma"

5
17/04/2018

This hotel is within minutes walking distances from Downtown, everything is perfect, set up, room, food, service. There are great restaurant in the area and the personnel has given great suggestion to visit and place to eat. Will definitively come back at this place.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Izou49 Thanks for your nice review! I'm glad you were able to take advantage of our convenient location and you really enjoyed the breakfast! Sonoma is a great place to visit and I definitely hope you will stay with us again when you return. Sincerely Kendall

"Outside was better than inside"

3
12/04/2018

The hotel room was decent. Things were clean. I loved the fireplace, we went across the street to purchase firewood to use it. The walls were paper thin, and since we were on the bottom floor, we could hear every single step. Carpet and shower could use an upgrade, porch/balcony could be cleaned off more. Outside pool area was beautiful. The weather was chilly and rainy but it was still a great setup they had by the pool and patio areas. The place where breakfast is located was also really pretty, nice garden patio. Walking distance to lots of shops and whole foods and restaurant right across the street from hotel.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear jb2186 Thank you for taking the time post a review. I am very sorry that you did not enjoy your room during your stay with us and found the room to be loud and were not provided with a fire log. If you stay with us again, please do not hesitate to contact the front desk and let them know that you were not provided with one. I am very pleased to know that you did enjoy our location and our grounds. I do sincerely hope that you will consider giving our hotel another chance. Best Regards Kendall

"Enjoyble stay and location to town!"

4
09/04/2018

Great location to the town of Sonoma and wonderful restaurants.We could walk everywhere. Our room was on the backside of the building, 2nd floor and was quiet. The pool, patio, and grounds were well maintained and flowers everywhere.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear shoppingRome Thanks so much for your review! You definitely came and visited us during a time when the weather is really beautiful! Everything is in bloom and spending time outside is so relaxing and everything is so pretty. Please consider staying with us again the next time you visit Sonoma Warm Regards Kendall

"Great location, value, and room"

5
08/04/2018

This is the second time I have stayed here during a trip to Sonoma, and I have not been disappointed either time! The rooms are clean, spacious, and comfortable with nice balconies overlooking the pool area. All of the staff is friendly and helpful, and having the pool and hot tub is an extra bonus. Very nice breakfast every morning and the best part, the location! We arrived, parked our car, and didn't touch it again until we left two days later, this place is walkable to shops, restaurants, and wineries! I would not hesitate to stay here again, it will be where we return on our next trip to Sonoma!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ags35 Thank you very much for taking the time to review our hotel. I'm very pleased to know that we have not disappointed you! We are very fortunate to be located so conveniently to the Sonoma Plaza. It makes it possible for folks who are visiting us to walk over and explore the plaza then return to Sonoma Valley Inn and relax in front of a fire with a glass of wine- or two! Please do consider staying with us again! Warm Reagrds Kendall

"Ups and Downs"

3
05/04/2018

Just spent two nights there...check in was smooth and staff were very accommodating. The room itself is nice sized and clean....furniture a bit dated.The sink was outside the bathroom...something I don't like for obvious reasons. Having said that, the beds were very high and I found it uncomfortable at times....mattress was good. I was glad that we had a room on the second floor...no elevator tho...found the courtyard area to be noisy at times as this is where the pool and hot tub areas are. Kids on the first floor were noisy...could have been quieter after ten. Breakfast was included and was certainly enough to get you going, but the room was a bit small for the number of people trying to eat....would suggest eating after nine.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bernie052 Thank you for taking the time to review our hotel. I certainly appreciate your feedback. The furniture is designed in the mission style so it does definitely reflect a historical time period. I did want to let you know that we are looking into options of installing an elevator for our guests convenience. For future reference, we are always happy to assist with luggage to and from the room if you call the front desk. I do hope that you will consider staying with us again so that we can have an opportunity to provide you with an improved experience. Best Regards Kendall

"You can walk to everything!"

4
05/04/2018

This place was a real treat. There are fireplaces in the rooms for the adventurous. Rooms are large and clean. The real plus is it is literally located in the middle of the town making exploring is a blast,so set aside some time. This is a destination worth returning to.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Al K So happy to hear you found your stay to be a treat! I'm glad you were able to take advantage of our location and enjoyed exploring Sonoma! I truly look forward to having you stay with us again! Sincerely Kendall

"Great experience."

5
02/04/2018

Beautifully maintained grounds, pool, spa, steam room. Our room was very clean and comfy with a nice fireplace for added ambience. This was our first vacation with our new little labradoodle. The location of our room was excellent to walk our puppy around. Very dog friendly facility.

"A shelter for us and our dog during the fires"

4
30/03/2018

We fled from a nearby town that was on fire to Sonoma. Because some of their staff were also fleeing, they were short staffed but did their best. We arrived at 3 a.m. and they would not have a room until the that day at 12, They offered us a seat in the lobby with tea and coffee and granola bars. We were so,glad they let us have a dog as we had no place for her. Had a nice breakfast and then they came up with a light lunch for everyone the second day. Stayed two nights and then had to leave because of fire north of town. We got a discount because of the situation. They did a good job for their guests.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear corkiek Thank you for taking the time to post a review. We certainly appreciate that. Boy that was a scary time to say the least. So many of us were in very uncertain situations but it was nice to be able to pull together. I am glad you came stay with us. We were really crowded and busy but so very happy to have as many people as possible stay with us. Neighbors have to pull together in times of crisis. I hope that you and your family fared ok after the fires died down. I certainly hope sometime you can come stay with us for perhaps a mini staycation one day just for fun! Sincerely Kendall

"Amazing Location"

5
27/03/2018

It wasn't hard to find, check in staff were great, rooms were very spacious and best of all the location was perfect right across from Whole Foods, a bank and other stuff. It was near a lot of other places interesting to see and experience. We will definitely choose this place again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Flipper1993 Thanks very much for taking the time to review our hotel! I'm very glad to know that you found the staff to be welcoming at check in and enjoyed our location. Please consider staying with us again when you do return to Sonoma. We'd love to have you! Best Regards Kendall

"Roadtrip USA"

5
21/03/2018

Staff really were amazing specially breakfast members where really helpful with all the gluten free options, they went above and beyond. Tons of healthy options for the entire family. My favorite were the green smoothies.

"Fantastic Experience, Ideal Location!"

5
21/03/2018

My wife & 2 teenagers (13 & 14) thoroughly enjoyed our mid-week three night stay. I admit that I have never been a fan of BW properties, but this one in the heart of Sonoma was very different from my BW experiences elsewhere. Extremely helpful and friendly service, clean room, and nice amenities (hot tub, pool, sauna, 24/7 refreshment area, & full breakfast bar included). Our room even had a fireplace & Duraflame log (replaced daily) which made our evenings even more memorable during the cool, rainy week. It's proximity to the town square, Whole Foods (across the street), and central location to Sonoma wineries fit the ticket for us perfectly! Note that if you're expecting a 5-Star hotel property this may not be for you, but it's my opinion this place far exceeds its 3-Star hotel classification. We've been recommending it to our friends.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear WarmWeatherPLease013 Thank you so much for taking the time to give us such a nice review! It pleases me to hear that you and your family thoroughly enjoyed your stay with us and found our staff to be friendly and helpful! The weather was definitely rainy and wet so I'm glad you were able to enjoy a warm fire after a fun day of exploring the plaza. Thank you so much for giving us such a nice review. I sincerely hope you and your family will come stay with us again! Warm Regards Kendall

"Slept like a baby......"

4
20/03/2018

Their beds are so comfortable, I was able to sleep for hours and know that I had a Jacuzzi just outside our room. You can walk to their famous downtown area for their cheese or walk across the street for about anything you need.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Stephen A, Glad to hear you slept so well during your stay with us! After a long day of exploring the plaza, a soak in the Jacuzzi and a good nights sleep makes all the difference! Please consider us again the next time you visit Sonoma! Sincerely Kendall

"Great hotel in a great location"

4
14/03/2018

This was a lovely hotel so conveniently situated for Sanoma. The check in was efficient and friendly and the bedroom that awaited us was beautiful. It was very nicely appointed and the real log fire which we lit at night added a stunning ambience to the room. Breakfast was good with a good choice.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Gary0077, Thanks so much fir taking the time to post a review! I am so very pleased to hear you enjoyed your stay with us and found your room and the amenities to surpass your expectation. We are very happy to have the wood burning fireplaces in the rooms so ur guests can relax and enjoy a fire after a day of exploring the Sonoma Plaza! I sincerely hope that when you return to Sonoma you will choose to stay at the Sonoma Valley Inn again. Best Regards Kendall

"Close to everything!"

5
13/03/2018

We stayed here for two nights in February. This was our second time staying at this hotel, and we love it because it is walkable to Sonoma Square that has tons of great restaurants, shops and tasting rooms. The staff are always super friendly, and the breakfast in the morning was good, we especially liked the smoothies. Our room was on the first floor, as we didn't want to carry our luggage up the stairs, and we found it to be very quiet at night. Another great feature is that Whole foods is right across the street, so picking up snacks is super easy. Overall we would definitely stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jillian Thank you for your great review! I love that you have chosen to stay with us a couple of times and had a good stay both times! We really appreciate our repeat guests! We do feel very fortunate for our location how convenient everything is! I sincerely look forward to the next time you stay with us! Warm Regards Kendall

"Close to Sonoma Plaza"

4
12/03/2018

The Best Western Sonoma Valley Inn is very conveniently located, just a block west of the Sonoma Plaza and close to Highway 12. There's a Whole Foods Market across the street and a large Safeway grocery about three blocks away. The Inn has several different wings, and I was assigned a room in the original building, very close to the office. The room was OK, with good TV and internet services. Everything worked well in the bathroom. The included breakfast is in the Krug Center, which is in a separate building at the rear of the property. It seems silly to drive to breakfast from your room, but some people apparently did that. It's only about a 3 min walk, and definitely worth it. I brought fresh OJ from the Whole Foods Market, and had scrambled eggs, which were freshly made. There were two issues with the room: 1) the heating and air-conditioning unit isn't very powerful. I was there on a cool evening (below 40F) and the unit just couldn't heat the room, especially the far end where the bathroom is located. I had to wear an extra layer to bed to stay warm; 2) the bed isn't very comfortable, and my experience would have been greatly improved if they had put a foam topper on the mattress. Those aren't very expensive and would have made a big difference. The Best Western was a good value, especially for that area. If I were returning to Sonoma, I'd consider staying there again.

"Great Location and wonderful breakfast"

4
05/03/2018

This is a great location for walking around town. There are restaurants, shops and wineries nearby. The pool, spa, steam room area is lovely. The breakfast had lots of options-smoothies and fresh eggs- and one could sit outside or in. I needed a sweater to sit inside though. Both pleasing environments. The evening desk clerk was friendly and helpful. TV had MSNBC which is a must. Only issues were parking-almost none. Also a bell that went off more than once during the night. A little unsettling as the fires had just ended. All and all a pleasant stay and would definitely stay again. Show less

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DownEaster04605, Thanks so much for giving us such a nice review! It sounds like you had a nice visit in Sonoma. The Sonoma Plaza is a fun place to visit and has some really great wineries, restaurants and shops to explore. I'm really glad you chose to stat with us while you were hear and it makes me happy to know you enjoyed your stay. We look forward to having you visit us again the next time you some to explore our lovely little town! Best Regards Kendall

"Great location and great price"

5
04/03/2018

Typical Best Western hotel...clean, good service, free breakfast and reasonably priced. Biggest asset is the location... within walking distance to downtown Sonoma which makes it a very appealing hotel choice for this tourist area.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear CalabreseKid Thank you for your review. We are very fortunate to be located so very close to the Sonoma Plaza. It is nice for guests to be able to explore the historic plaza and then come back and relax in their room. We will continue to offer specials through out the Winter and Spring so please check back with us Best Regards Kendall

"Best ever!!"

5
04/03/2018

This was the best location in Sonoma walk to shopping, the plaza/square, and lots of restaurants!! The room was huge and had the best fireplace! Wonderful breakfast with great outside area with fire pit as well as a great inside room. If we ever get back to Sonoma we will 100% stay at this hotel. Everyone could not have been more accommodating and nice!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear cctalley5 Thank you for taking the time to post a review! I'm really glad you enjoyed your breakfast and all of our other amenities! I certainly hope you do make it back to Sonoma so that you can visit us again! Sincerely Kendall

"Great location for a weekend visit"

4
19/02/2018

The down flow location made a good base for a weekend of wine tasting. There are 15 + wine tasting rooms you can walk to, reducing the need to walk. The hotel presented a satisfying breakfast including waffles, real eggs, sweets and healthy smoothies. value priced but included some luxuries, refrigerator And qworkjing fireplace. Mission style furniture seemed new. We will visit again.

"Disappointing"

2
09/02/2018

We were revered to this hotel from the Traveller's Bureau in Sonoma, on the basis of a fair rate. When we appeared at the hotel were informed there were no rooms available at the rate. Okay, so we were offered a suite and told it would not be ready until 4 as it was a Sunday night as ithey had a full hotel through the weekend and housekeeping was behind. Nicely appointed and spacious room. We decided to put on the heat as it became cooler in the late afternoon. The heat did not come on, front desk was alerted They sent a service person who could not fix it. He came back twice with a technician, with no resolve. They offered us a blanket. Besides having our entire evening interrupted tree times and then finding the jet tub not clean, we were frustrated and disappointed, as we looking forward to a relaxing evening in Sonoma. Upon checkout, manager was summoned and we were offered a $30 discount. Not a satisfactory conclusion. We are Best Western club members but will certainly look to alternative lodging in Sonoma on future business.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear comoxel, I appreciate your feedback and am very very sorry to hear of your experience with us. I attempted to research your reservation but was unable to find any reservations listed under the name comoxel. I agree with you that this was not a satisfactory conclusion and would like to discuss this with you further. If you would like to contact me directly at the hotel 707-938-9200 I would very much like to speak with you and get more information. I would greatly appreciate an opportunity to speak to you (or email- [email protected]) and try to resolve this . Thank you in adavance and I sincerely apologize Best Regards Kendall

"Great Stay!"

5
08/02/2018

This Hotel was great. The staff was very friendly and helpful. The rooms and property were nice. The location was fantastic as it was a short walk to the square with all the shopping and restaurants. There was also a shopping center across the street. Would definitely stay here again!

"Almost perfect!"

5
07/02/2018

Greeted on entry by 3 large dogs whom get to go to work with their owners, I knew this place would be good! Great location, helpful staff, nice room, great breakfast, other guests were extremely noisy first night! We were on bottom floor and you would of thought they were moving the furniture around upstairs! Should have brought swimsuit for jacuzzi!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear HendersonNVAnne Thanks so much for your review! Nice to hear from a fellow dog lover! We are very lucky to get to bring our dogs to work and to work in such a pet friendly place! It certainly makes it fun! We love our four legged family members! I'm really sorry to hear that you were disturbed by other guests. The next time you stay with us please do not hesitate to let the front desk know if you have any issues so that they can try to resolve it for you. I do hope that you will come an stay with us and definitely don't forget your swimsuit! Best Regards Kendall

"Great location for exploring Sonoma "

4
05/02/2018

All in all a nice hotel, comfy beds and decent size rooms. The bathrooms could do with modernising but other than that the rooms were good. And the location is fantastic. Breakfast was nice, but maybe not worth paying extra if it's not included in your rate. Great service from everyone there and really helpful information and tips on the local area.

"Saturday in Sonoma"

4
02/02/2018

I was pleasantly surprised by this hotel. It's a little loud and the pillows aren't the best, but overall, it's a cozy place to stay, and you can't beat it for convenience and location (a Whole Foods right across the street, and the plaza a very short walk away). When I checked in, the young woman at the desk gave me a great dinner recommendation and a map with a shortcut of how to get to the restaurant. The hotel also happens to be one of the few places I could find in town that didn't require a two-night minimum stay -- very helpful for my spur-of-the-moment decision to get away for a day. I would stay here again.

"Wonderful Hotel"

5
17/01/2018

The best hotel in the cutest, nicest town. Right downtown - walking distance to everything around. Awesome courtyard with hot tub & really good breakfast every morning. Definitely don't need to spend ridiculous amounts with Napa hotels, when this town is AMAZING.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear jenna m Thank you for your review! I'm so pleased to her how much you enjoyed visiting our town! We love Sonoma and we are so grateful to be able to live and work here. It makes us really happy when our guests come to Sonoma and appreciate all of its charm and beauty. I'm also so glad to hear that you enjoyed your stay with us! I sincerely hope that you will come see Sonoma again soon! Sincerely Kendall

"Weekend at the Best Western Sonoma Valley Inn"

4
14/01/2018

This trip was a last minute anniversary gift from our daughter, son, and daughter-in-law. Our stay was a two night weekend trip. POSITIVES: Ron at the front desk was able to get us into an available room before standard check-in time. Room was in very good condition. My wife and I were impressed with the space of the Railroad Suite room 311. Room was on the ground floor, and was in the back part of the property. Furniture was comfortable, with a large screen TV over the fireplace. A kingsize poster style bed, oak wood dresser with more than sufficient storage in drawers, two night stands with lamps, and a small TV on top of the dresser for bed viewing. A small refrigerator, a microwave, and a Keurig coffee maker were included in the room. The large 2 person (one person facing the other) jetted tub was in decent shape, and provided 6 jets on the sides (3 on each leg). Folding window louvers cover all windows and an open space between the tub and bedroom. You can watch TV from the tub! Walk in oversized shower is designed to accommodate wheelchair, so it is large. Bathroom closet has a small safe for personal items (large enough to hold a laptop). Room has an outdoor walled patio with lounge and chair (maybe more, but we didn't go out on it) Courtyard just outside our room had a gas fire pit with enough seating for 10 people. Also, a large outdoor water fountain was in the courtyard. Well lit and comfortable for enjoying relaxing time. Morning breakfast was very good, with delicious options for breakfast. BEST FREE BREAKFAST you will ever enjoy! CVS and Whole Foods across the street from inn. Town square is only about two blocks away, easily within walking distance (if you are healthy, on the weekends, probably easier to walk than find parking). Electric charging station for electric cars. Property appears to be well-maintained. NEGATIVES: Very few negative issues of any significance. Room front door is missing weather stripping, allowing outside air and noise into room. Breakfast begins at 7am, which is in a room 20 feet from your head on your pillow in this room (which does not have any soundproofing in the walls). THANKFULLY, upstairs guests could not be heard walking or talking, but we could hear their jetted tub drain. Heating/air conditioning unit is quite noisy, but most units at all hotels are noisy. Filter was dirty, as was the filter grille. [Note to management: Filters need to be changed every 90 days MAX at a hotel: too much foot traffic. I'm just an HVAC contractor, so...]There is no fan in the bathroom, so bring your air spray and be prepared for foggy mirrors. Also, there is no magnifying makeup mirror, but there is good lighting in the bathroom. No jets in the tub for your backs, which a major downer. Very little space in bath closet to hang clothes. Finally, before breakfast, breakfast staff get ice from the ice machine, which is 10 feet from your head on the pillow. RECOMMENDATION: We did not use the hot tub or pool, so we have no comment. However, I would have to say I was surprised by how well-apportioned the room was, the space and the amenities. Noise at breakfast was the only major drawback. If that is a problem, you may want to stay upstairs. Overall, we were very pleased with our stay and the facilities, and would stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear pearmech Thank you so much for taking the time to post such a nice review! I am so pleased to hear about your experience with us. Your feedback is very important to us. We did recently remodel those rooms with all new custom made oak furniture. I'm so glad you enjoyed it. We wanted those rooms to feel spacious, comfortable and welcoming. I am also glad to hear that you did enjoy the many breakfast options we offer. I do apologize for the noise you experienced in the morning and have spoken to the breakfast team I sincerely hope you will consider staying with us again for either you next anniversary or just the next time you visit Sonoma! Best Regards Kendall

"Found Treasure"

5
04/01/2018

I've stayed at several Best Westerns, and this one was the nicest. First it's within walking distance of Sonoma Plaza, Whole Foods, Baskin Robbins, pretty much anything you need. Check-in was a breeze, and really friendly employees. I stayed in Room 220, it's not super close to the stairway but close enough to get your stuff upstairs pretty easily. Windows on two sides in this King Bed room with mini fridge, hot plate, microwave and jetted tub. Awesome room for the price, along with 2 for 1 wine tasting passes to local wineries included in my Groupon deal. My only complaints are that the door to the room is in need of weatherstripping and the heavy odor of room deodorizer when you walk in. Overall this is a great place to stay and I will definitely be back for another visit.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Maryclare, We really appreciate your nice review and the lovely compliment. Happy to hear that you enjoyed your stay with us and enjoyed our location! We will continue to offer really great specials through out the winter season. We are hoping that you will take advantage and come stay with us again really soon Best REgards Kendall

"Unbelievable value!"

5
03/01/2018

For the price I paid,(online deal), I can't believe how great this room was. There was a 55” flat screen tv, kitchenette, jacuzzi tub, king size bed, spacious room with seating area and breakfast included. I was only there 1 night but for future visits, I'll plan on staying longer because the comfort level was amazing. And it's a good central location for exploring the Sonoma Valley.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Julie H Thank you for taking the time to post a review. I apologize that its taken me until now to get back to you! I'm so glad you were able to take advantage of one of our online specials and had a chance to come stay with us here at Sonoma Valley Inn. We are very fortunate to be located so close to the historic Plaza with all of its great shops and restaurants. Hopefully you will come visit us again soon and come back and relax in front of the fireplace or take a soak in one of the Jacuzzi tubs! We look forward to seeing you in Sonoma again son Best Kendall

"Location, location, location"

4
02/01/2018

Economical property with comfortable, clean rooms and wonderful staff just a block from the Sonoma Square. The jacuzzi is located just off the patios and the hotel was quiet even on New Year's Eve. Breakfast had eggs and sausage as well waffles. Basic but filling.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear susanwO2502ZR, Happy New Year! Very glad to hear you stayed with us during the New Year Holiday! The weather was so pretty last weekend and it made it such a nice time for people to experience the Holidays in Sonoma! We will continue to offer great deals throughout the winter season so we hope you will take advantage of one of those and come to Sonoma again! Best Regards Kendall

"Excellent Value and Location"

5
02/01/2018

Charming little property located in the heart of Sonoma Town at an excellent price point. Close to wine tasting rooms and restaurants/shopping. Whole Foods and CVS was located right across the street.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Colby, Happy New Year! Thank you for taking the time to post a review! We love our little town and are really happy to be able to share the charm of it with our guests. It is very nice to be able to basically walk to several shops, restaurants and tasting rooms. Thank you again for your review Best Regards Kendall

"Always Reliabe in Heart if Sonoma"

5
31/12/2017

We always choose this hotel during the holidays as it is reasonable, in the heart of Sonoma, close to family with large rooms, cozy fireplaces and very helpful staff. We have been booking rooms here for many years!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear SDConnection, So happy you chose to stay with us over the holidays yet again! Many of our long time return guests are a bit like family to those pf us who have been here for many years. Its always so nice to see a friendly familiar face! We look forward to having you stay with us for many years to come Best Wishes for the New Year Sincerely Kendall

"Great room, location and staff"

5
28/12/2017

Great hotel close to the town centre attractions. We walked everywhere (we like walking) including Ravenswood winery (also highly recommended). The buffet breakfast is good and the room (206) was very comfortable with a small balcony over the pool area. The staff were all very pleasant and helpful. If you need some supplies there is a Whole Foods market over the road which is open until 9pm I think. Recommended for your Sonoma stay

"Great location and value"

5
27/12/2017

This property is a gem. Close to Sonoma town square, always clean facilities, and great customer experience with the staff. Walk to dining, shopping and never need to use your car. Overall, you cannot do any better if you are planning a trip, be it business or recreational, to Sonoma.

"Excellent stay!"

5
26/12/2017

We were greeted immediately when we stepped into the lobby to check in. We were given a gift bag for our dog who was travelling with us, which impressed us. The room was spacious, clean and comfortable. We booked a king suite and had a nice Jacuzzi tub and fireplace in the room, as well as a balcony. Buffet breakfast in the mornings is always a nice touch, and the food is good. We were in walking distance of Whole Foods and the downtown Sonoma square, which has some great restaurants. We plan to stay here again.

"Cozy and convenient"

5
25/12/2017

we stayed in a King bed suite - we loved the room, had a balcony, fireplace, and jacuzzi tub. Very comfortable room and nice, spacious bathroom. We loved being so close to Sonoma square, and all the restaurants.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Joyce S Thank you for taking the time to post a review! We are so pleased to hear how much you enjoyed your stay with us and that you found our location to be convenient. We sincerely hope you will choose to stay with us again if you return to Sonoma Happy New Year Kendall

"Great Value in Charming Location"

5
23/12/2017

Stayed for 2 nights on a quick business trip. This hotel has great rates, great service, nice rooms, and nice breakfast in a very convenient location in Sonoma. There are great restaurants and shopping within walking distance.

"Very nice and convenient hotel."

5
14/12/2017

Our room was very clean, comfortable and cozy with windows that open to the pool area and courtyard. The bed was very comfortable and they had fire logs available to burn which was very nice on a cool evening to set a soothing and relaxing mood.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Susie M So happy to hear you had a relaxing and enjoyable stay with us. Its nice to be able to come back to your room and relax in front of the fireplace on a cold winter evening. We sincerely hope you will chose to stay with us again should you return to Sonoma. Thank you for taking the time to post a review Happy Holidays Kendall

"The only place to stay for US????????"

5
13/12/2017

The room was spacious and clean, really cozy. The fire place was a bonus, and breakfast was off the charts?????? very convenient to the Sonoma square and great for visiting the wineries. We will definitely be back

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear stephenkV186WT, Thank you for your review! I'm glad you were able to enjoy the fireplace. Its always nice on a cool winter evening to be able to come back to your room and relax in front of a warm cozy fire. We look forward to having you stay with us when you return. Happy Holidays Kendall

"Excellent location, very clean, great customer service"

4
12/12/2017

This is a great economical choice for visitors who want to be in downtown Sonoma. The front desk staff are so welcoming and the rooms are very clean. We had an extremely drunk and loud guest next to us and I called the front desk at 3am but they were already all over it. i would definitely stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear MichelleQ5771FT, Thanks for the great review! I'm very glad to hear that when you called the front desk with an issue that they were already taking care of it! We do try very hard to deal with any and all issues as quickly as possible. We most certainly look forward to having you stay with us again . Feel free to contact me directly when you get ready to make reservations. Best REgards Kendall

"Why you should stay at BW Sonoma Valley Inn"

5
06/12/2017

great location and wonderful staff combine with nice rooms for a great getaway. Staff is attentive, but not over the top. The feel of the place is that it is nestled in an out-of-the-way spot, but one is only a few steps from the center of town.

"Great stop over"

4
05/12/2017

Traveling east from SF this was a great place to stay. Good quality rooms & comfortable beds. Close to town where you can walk around & across the road to fantastic shopping mall & yummy Thai restaurant. The included breakfast in the tariff was amazing. Highly recommend.

"BAD CUSTOMER SERVICE. Avoid this place!"

1
03/12/2017

Do NOT give this place your business! We were scheduled to attend a medical a conference here and when the fires were encroaching and making a visit dangerous, the conference was appropriately relocated to Monterey, CA. We immediately called for a refund of our hotel reservation. The staff asked us to call back in a week. I knew they were likely in a chaotic situation, so I agreed. That next week, the so-called ‘manager' was rude, had an angry tone and refused to give us a refund, stating the imminent danger was past. Well, yes, because he made me wait a week to speak to him!! What an unkind fellow, clearly not the right person for this position. I would NEVER recommend this place!!!!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear shelleyac, I apologize for your experience during the time of the terrible wildfires here in Northern California. That was most definitely a chaotic time. Since that was quite awhile ago, without more information, I am unable to further investigate. I was not the person who spoke with you but I would like an opportunity to find out more or what happened. If you would like to speak with me directly please do not hestitae to contact me at 707-938-9200 Best Regards Kendall

"Great!"

5
01/12/2017

Perfectly located in the heart of Sonoma and a short walk to restaurants and historic places of interest. The rooms are big, clean and well designed with all the amenities you would need, the breakfast was fresh and tasty with hot options and healthy options as well. Thanks to Ron on reception for making us feel welcome and getting us into our room before official checkin time. I highly recommend the Best Western Sonoma!

"Centrally Located; Ideal Amenities "

5
30/11/2017

My Fiancé and I loved this place due to its location (downtown; walking distance to bars and restaurants; also near a Whole Foods and CVS pharmacy) and its amenities (above average continental breakfast, fireplace with firewood, ability to use a local gym, winery discounts, etc.). We will definitely stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bannon510 So happy to hear you enjoyed our hotel and all of the amenities. We are very fortunate to have Whole Foods located across the street and be so closely located to the Sonoma Plaza. We look forward to the next time you stay with us Bets Regards Kendall

"Short getaway"

4
30/11/2017

My wife and I wanted to spend time at the Sonoma Cornerstone so we booked a night at the Best Western (the price and location were the reasons). When we checked in, we were upgraded to a suite (at no additional $$) because the other rooms were needed by a large party. We were extremely pleased! Room was great and clean. Would definitely consider staying there in the future.

"Best place to stay in Sonoma!"

5
30/11/2017

This is our go to spot to stay in Sonoma. The hotel is extremely clean with great amenities, and reasonably priced. Best of all, it has a great location, with only a short walk to the town square of Sonoma. Leave the car behind and walk to restaurants and shops, and WINE!!!

"One stars because of dishonesty"

1
29/11/2017

The motel itself is an average no frills establishment. The included self-serve breakfast is okay. I don't mind that there is no mini-bar, restaurant, or elevator, but I hate being cheated. I traveled to Sonoma to attend a wedding and was referred to this motel by the venue because "special" room rates were reserved for guests of the party. I called Best Western Sonoma Inn and they offered me the "special" rate of $139 per night per room, non-refundable, paid in full at the time of reservation. I accepted and paid for the room. It is a situation I am familiar with and understood that room is fully paid for. At time I checked in there was no mention of any need to charge credit card. It was only after I checked out that Best Western Sonoma Inn billed my credit card an additional $17.07. They claimed it was for "room tax". I protested but they refused to remove the bogus charge. I filed a complaint with the Better Business Bureau, and weeks later, they have yet to respond. If this was a legitimate fee, why did management not inform me when I was at the desk in person. Why did they not give me a receipt? Or mail a receipt?

"Good location for activities in Sonoma"

4
28/11/2017

We planned a two day visit to Sonoma and had a very nice stay in this Best Western. The room was clean nicely appointed , had a fireplace and the included brunch breakfast was good and varied. We didn't take advantage of the pool but it was heated and kept clean. In the reception lobby area they provided hot apple cider, coffee and teas, granola bars to go. It is only a short walk to center of town and right off Rt. 12 for driving to various vineyards.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ginggrannie Thank you for taking the time to post such a nice review. I am so pleased to hear you enjoyed your stay with us. I sincerely hope that when you return to Sonoma you will choose to stay wuth us again Best Regards Kendall

"No Hot Water? Oh well."

2
23/11/2017

Came to stay as part of a wedding party. While attempting to get ready, I had no hot water. The hotel clerk kept telling me I needed to wait for someone to come in and hour after I needed to be at the venue. Eventually accommodated, but it sounded like this problem occurred all to often and the time it took to rectify it was awful.

"Nice property. Great immenities"

5
22/11/2017

Lovely grounds with lights, flowers, pool, hot tub, fire pit. The staff loaned us wine glasses and bottle opener to enjoy out Sonoma finds! So close to everything; Sonoma square, restaurants, tasting rooms, wineries. Loved our stay!

"Mix up"

2
21/11/2017

This hotel should not charge what it does for substandard room decor. It's is very outdated. You can hear your neighbors. The only thing it has going for it is the location. Cant beat that. With red grape and girl and fog near by. It is pretty awesome. The staff is nice but there was a huge mix up and basically for 1 room night, when I went to check in...there were 4 rooms in my name and since I was never sent a confirmation I had no idea that the hotel had 4 names under my reservation. Trust me...I am an event planner and I don't let things like this slip by. When I called central reservation it said I had two reservations though the hotel operator and reservation desk had completely different info. What a nightmare! It turns out bookings.com double booked me which will eventually get fixed but what a nightmare it has been to try to resolve this.

"Great Location. Walk to the Square"

4
21/11/2017

Best Western is a block from the Square. Reasonably priced for Sonoma with clean quiet rooms. It's an older property that has been well maintained and is very comfortable. Front desk staff was very friendly. Across from a casual restaurant called the Black Bear that serves good breakfasts. Whole Foods is right across the street along with several cute shops in the strip mall. Worth checking out. Great dinners at El Dorado (make a reservation) and Sonoma Grille. Being able to walk to shops and restaurants - and wine tastings- make this a good choice for a visit to Sonoma.

"Comfortable stay in the heart of Sonoma"

5
21/11/2017

This Best Western is a great place to stay within walking distance of the historic Sonoma Plaza. Hotel has a pool and hot tub. Room was comfortable and has a fireplace and extra large TV. Staff were friendly.

"OUTSTANDING PLACE TO STAY"

5
15/11/2017

This hotel tops all the places we have stayed in the area. We go to the Napa/Sonoma area at least twice a year along with our other travels and this is by far our favorite place to stay. The area to see is within walking distance and along with many restaurants. This hotel has a large garden patio with pool and hot tub. It's the perfect place to relax after seeing the Sonoma/Napa area. We have traveled a great deal and highly recommend this hotel as the rooms and breakfast were beyond anything you can ask for.

"Nice Location"

5
14/11/2017

Nice location (walking distance to center of Town, Restaurants, etc.) Very quiet, our Suite was well equipped (located at the Rear of Premises). Did not use the Pool or Spa but it looked well maintained. Breakfast was very good (nice offerings). Would return here again.

"Clear Quiet location"

4
09/11/2017

Room was clean and large, we were in the back building in the Krug event center, 2nd floor. Several restaurants are close, we ate pizza at the Red wine, it was an upscale place, the pizza we had was delicious. There is a whole foods in the neighborhood.

"Wine country convenience, excellent service."

5
08/11/2017

Excellent, competent staff, great breakfasts and walking distance to the Historic Sonoma Plaza and Mission. Famous wineries and tasting rooms near by. Variety of gourmet restaurants, hamburger cafe and Irish Pub. Music at the Speak Easy down the alley on the square.

"Great location... Poor Value...Poor staff attitude"

2
07/11/2017

We stayed at this property in Nov. 2017. It is an aging 2-story 1960s-style motel with a great location. There is no elevator. The rooms were sparsely furnished, but clean and the bedding was comfortable. There was a fridge under the sink. Overall, not a good value for your lodging dollar. My main reason for the poor overall rating was because of the poor customer service and staff attitude. We woke one morning at 7:00am to no hot water. We called the front desk and were informed that the maintenance crew did not come in until 8:00am. There was no "sorry for the inconvenience" and, in fact, the attitude was more "oh, not again." Upon checkout later that morning I mentioned the hot water issue. Once again there were no words of understanding and the staff simply stated that the boiler had gone out and the problem was now fixed. Still no "sorry for the inconvenience."

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Tim Thank you for taking the time to post your review. I am very sorry to hear about the response offered to you by our front desk. While we did address the problem right away and get it solved that still does not justify the lack of empathy for the inconvenience. I did also want to let you know that we recently purchased all new furniture in the "Mission Style" theme of our hotel. Also in the early part of next year we will be installing an elevator for the convenience of our guests I do sincerely apologize and hope you will consider staying with us again. Best Regads Kendall Comfort

"WHEN IT'S TIME TO PUT THE CORK IN THE BOTTLE"

5
06/11/2017

Located directly off the square, clean, well priced, friendly people, free breakfast, directly off the square, parking, directly off the square. Did i say directly off the square? Look no further you can taste wine all day and walk back! So GO! DJ

"Wine Tasting"

5
29/10/2017

Great location, walk everywhere, great facilities! Pool, hot tub & steam room an added bonus. Rooms large with a fireplace if needed. Grocery store across the street. Outside space very nice. Highly recommend this hotel!

"Can't belive management's lack of empathy."

1
25/10/2017

I live in Puerto Rico, an island in the Caribbean recently devastated by Hurricane Maria. My husband and I planned our first vacation with our son for November 2017 with many expectations for our trip. We included a visit to Sonoma Valley in our plan and make the travel arrangements several months before, including our stay in Best Western Sonoma Valley for Nov 20-22. Because of the devastation of our island, and taking in consideration our recent economic situation, we decided to cancel our Sonoma visit. The island was so devastated that we have been without telecommunications after the hurricane. Even today, I have to move miles away from home in order to have access to internet or has an stable phone call. For the aforementioned, I started calling the Best Western management as soon as I could to ask them for a "waiver" on their Cancellation Policy considering our difficult situation. Because the reservation was made through Booking, they required me to communicate directly with them and tell them to call the hotel. I communicated with Booking, who tried to call several times to talk to the manager (Jack) of the Best Western Sonoma Valley without success. Finally, after three weeks and many efforts, Booking was able to communicate with the manager, who declined to cancel and return our money. I am impressed by the lack of consideration to us because of the crisis that my island is going through due to Hurricane Maria. I know that Sonoma Valley is also going through a difficult situation because of the fires and we feel very sorry for that, but we expected some consideration due to the devastation of Puerto Rico and the challenges it represents to us. I can't believe that the hotel could not return our money, knowing we have been victims of a Category 4 Hurricane. I will never consider to stay in a Best Western again and I feel sorry for the lack of empathy that the management has expressed in our case.

"very poor management"

1
13/10/2017

I booked a trip here for Oct 2017 with a non refundable room rate. Given the current situation with catastrophic wildfires in the area, we decided to cancel our trip so as not to get in the way of responders and the community trying to cope with the losses of home and property, not to mention the tens of thousands of evacuees seeking shelter. However, the mgmt here would not allow us to cancel, even given the extenuating circumstances of a natural disaster. Very disappointing. We have always stayed at Best Westerns and thought you would be a better community partner than this .

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Laura S Thank you for taking the time to post a review. We have been processing cancellations for full pay non cancel reservations as far out as one week ahead as we are evaluating the situation at the end of the week each week as we move through this. We are currently processing cancellations until October 22. Since this began we have processed countless cancellations for theses types of reservations with in that time period. The reservation you are referring to is not until much later in the month. Next week we will be evaluating the condition of the fire as well as the air quality and decide if we will move the cancellation date further out. At this time, the town of Sonoma is still intact along with the historic Sonoma Plaza. Moving forward I would recommend that if you would like to have more flexibility in cancelling a reservation you should not book a full pay non cancellable non refundable reservation. Regards Kendall

"Vacation cut short due to fire. "

4
12/10/2017

We arrived on Sunday evening the night the fire started as a small brush fire in Calistoga. We were supposed to stay until Thursday and had booked the king suite that was so beautiful. By next morning all hell broke loose. Fire was everywhere. We went down to the breakfast room and they were so apologetic for not having the hot breakfast usually served. They had just been informed by the Sheriff that they were to be an evacuation center. Of course all the wineries and tourist attractions were closed so we decided to return home to NY. Our Non-refundable reservation was FULLY refunded except for the one night we stayed. We hope that after they are able to rebuild and return to normal that we will also return to enjoy Napa / Sonoma. We will definitely return to the Best Western Krug. We hope you all remain safe and out of harms way.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Paula Thank you so much for taking time to post a review. I am so sorry your vacation was cut short by that terrible fire. I can not tell you how much we appreciate your kind patience and understanding that very difficult time. So many of the people that stayed with us during the fire were so amazing. We were very fortunate that all of our employees were safe and were able to return to their homes. We are very grateful and feel very blessed for that. I sincerely hope that you will have an opportunity to come visit us again soon. Do not hesitate to contact me directly when you get ready to make reservations again Best Regards Kendall

"Not a big fan of Best Westerns, but this one is really nice."

5
11/10/2017

Have stayed here twice now. This last time was during the recent fires in the surrounding areas. The staff was extremely short handed due to the mass evacuations of the surrounding towns but they stayed on top of things as best they could. Sat in the courtyard while we were waiting on our rooms and one of the employees brought out some cheese and crackers for people and made sure we were all doing OK. Rooms are in pretty good shape, staff is helpful. Would stay again.

"Wonderful "

5
10/10/2017

We stayed here for 2 nights and was sorry we couldn't stay longer. The room was beautiful. Very clean. Great breakfast. Loved the pool area. Very friendly staff. Was a convenient location to go wine tasting. There were several great restaurants within walking distance. Would definitely stay here again.

"Decent value but poor treatment/customer service"

2
09/10/2017

I was very disappointed when I was given the wrong room and then given a very "canned" response about some sort of maintenance issue with my room...which was only a standard King bed room. When I requested the correct room for the next night, I was told they still couldn't accommodate me...eventhough I was checking in early enough that the correct room could have EASILY been found...but NO effort was made at all.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Takeoff321 I am very sorry for the inconvenience during your stay with us. Unfortunately as I cant determine your name from your review I am unable to respond accurately but would be more than happy yo discuss this with you personally if you would like to contact me. and I sincerely apologize. I can be contacted directly at 707-938-9200. Best REgards Kendall

"Wonderful location to be a part of Sonoma"

5
08/10/2017

Rooms were amazing and romantic....next to the Sonoma square,great breakfast.could have ask for a better room or location.next to farmers market and shopping.i highly recommend this place for price and location

"They gave my double room away and I had to sleep on a cot"

1
04/10/2017

We booked a double queen. The hotel gave our room to someone else. When we saw the room and the bed situation we went back to the front desk. The manager said he didn't have a double queen for us even though there were people checking in right then for double queen rooms. I had to sleep on a child's size cot. Very disappointed...

"Perfect for what we needed!"

5
30/09/2017

Stayed here for 2 nights with my husband and adult son. Chose this hotel because many of the other Sonoma accommodations were B&B's and that wasn't going to work with having our son joining us. Not to be a hotel snob, but I honestly was hesitant about staying at a Best Western. We were on a 10 day trip and the Best Western was our only 3 star accommodation. To my surprise, I LOVED it! It had everything we were looking for.....hot tub, pool, fire pit and a great breakfast room. There is Whole Foods across the street. This was convenient to purchase snacks/lunch to bring on our wine tastings. My husband and son also brought beer that they stored in the convenient room refrigerators and enjoyed themselves by the hot tub. This hotel is literally 2 short blocks away from Sonoma Plaza. My only criticism is the inadequate blow dryer. When I asked Drew at the front desk if I could get a new one, he had someone bring one up to me within a few minutes. I would definitely recommend staying here! So surprised and happy with the Best Western!

"Horrible Service!!!"

1
29/09/2017

I booked a reservation with this hotel, cancelled the reservation, and noticed the charges still appeared on my credit card statement. When I contacted the hotel, they claim I booked two rooms, which I did not. They refused to reimburse the $400+ charges on my credit card. I called the hotel and the corporate office of Best Western, and neither would reimburse my charge even though I have proof of cancellation and a stay elsewhere. I will NEVER book this hotel again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear sharitaufer, You did cancel one of the two rooms you had reserved for that date. Initially you booked the first room, then the following day you booked another room at a lower rate. This is something that happens commonly. On the third day you cancelled the room with the higher rate. Confirmations are sent out with every reservations laying out the guidelines for our cancellation policy. When the second room that you booked ended up as a no show as it was not cancelled within our 72 hour cancellation policy as per our policy we charged the first night stay. I understand your frustration and I apologize. Best Regards Kendall

"Great place to enjoy Sonoma"

5
25/09/2017

Stayed to enjoy the Valley of the moon Vintage festival. This is our third time and will keep coming back as this hotel is very comfortable. We came with 8 couples a few years ago and the central courtyard with pool and hot tub makes for a very enjoyable place for all to relax.

"Terrific staff make this a perfect choice"

5
24/09/2017

From the greeting at the front desk through to check-out, outstanding staff made this a perfect spot for exploring Sonoma. Looking forward to my return! Excellent location for walking to the square and beyond.

"Surprisingly Nice for 3 Star!"

4
22/09/2017

We arrived much too early to check in but the helpful lady at the reception desk said we were welcome to hang out in the lobby, watch the game on the TV and perhaps we would get lucky and a room would come available. She checked for availability often and we were pleased to get a room by noon! I didn't realize I had booked a "Family Room" but were very pleased with the size. There was a King bed, a sitting area with a pull-out couch, separate cushioned chair and coffee table. The room also had an area with a long counter, cupboards to store food, a good sized mini-fridge, a sink and a microwave! The bathroom was a nice size as well and suited us perfectly. The daily breakfast was good and as expected but there were nice touches such as different healthy smoothies, greek yogurt with various toppings and a nice outside area with a fireplace!

"Best Western Sonoma wonderful place to stay."

5
21/09/2017

Everything about the Best Western Sonoma was lovely. The staff were very friendly and helpful. We had a beautiful room that was very bright, large and spacious. Breakfast buffet was amazing. And location, location. We were just a couple of blocks from the plaza and was just easy walking to everything--restaurants, shopping, wine tasting. We had a wonderful 4 day stay and are anxious to go back!!

"Clean, quiet and best complimentary breakfast"

5
18/09/2017

Best Best western hotel. This hotel is a small but nice one. Its right in the middle of the small town, quiet and beautiful. We stayed here during Sonoma/Napa visit. There is CVS and Whole food right opposite the hotel , and can walk around and see all the shops and restaurants nearby. The room was clean , and neatly arranged. Bathrooms were clean and had amenities. There is work table and two mirrors, a couch and a coffee table inside the room. Room and bathroom spacious enough. There was a coffee maker, disposable glasses on the counter with the wash sink. Overall felt very neat, compared to many other hotel which made it obvious they did not change bed linen for each guest. The best complementary breakfast from a hotel like this one. Breakfast is at the krug center, which is inside the hotel compound. They had coffee, different types of tea, breads, yogurt, cakes and muffins, scrambled eggs, bacon, butters and jams, and the healthy options including chia pudding, oats, smoothies, boiled egg, fresh cut fruits, juices. Hope they keep up the same standards and quality. Would recommend to a friend.

"A nice old fashion hotel with modern hints"

5
15/09/2017

This is a very confortable rather old fashion three generation family owned hotel with some modern hints. Located two blocks away from Sonoma´s central park, surrounded by shops, nice restaurants and most important, very nice people. Breakfast has a variety of choices and good quality food. An elevator to the 2nd floor would be nice.

"All about location"

3
10/09/2017

Without a very desirable location, this place likely would not survive. Average service, outdated rooms, poor beds at a premium price. This place needs a serious renovation. Very disheartening to learn couple down the hall were charged much less for the same room. Live and learn.

"Comfort In Sonoma"

5
08/09/2017

I usually travel with my dogs, so I often stay at Best Westerns for their dependable quality & their pet-friendly policy. The Sonoma Best Western is my favorite. The rooms are great & it's an easy 1-2 block walk from the plaza. Breakfasts are first rate with an option for outside tables (with a fire pit). Nice pool w/ towels, a sauna (which I've yet to use) and 9-10 AM poolside yoga - sweet!

"Great location "

3
07/09/2017

This hotel is 2 blocks from the square in Sonoma so an easy walk to lots of restaurants, shops and wine tastings. Free parking, wi-if and breakfast. Could do with some updating but let's face it, how much time do you plan to be in a hotel in Sonoma, if like us not very long, was perfect for sleeping and showering.

"Excellent Location"

4
07/09/2017

Quite honestly, I had "reservations" about renting at a Best Western -- I've seen some scruffy ones. But I have 0 complaints about my experience with the hotel. The hotel was clean, and everything was in working order. The staff was perfectly friendly -- They were extremely patient, even for the directionally challenged like me. The best part of staying here was by far the location. There is a small shopping strip across the street which allows you to get groceries, pharmacy, and cash from the bank. And there was a Baskin-Robbins that I meant to get to. The hotel is in walking distance from the town square. I'd say walking distance, but I'd say 2-3 short blocks. That is very convenient if you get a little carried away at a wine tasting.

"Wine Country"

4
06/09/2017

We drove over from San Francisco to spend 2 nights visiting vineyards in Sonoma. This hotel had great amenities and was in a desirable location for dining options and great center point for our wine excursions.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Frcia Thank you for taking the time to review our hotel. We appreciate the nice comments and sincerely hope you will stay with us again! Best Reagrds Kendall

"Great location"

4
04/09/2017

Perfect spot for staying in Sonoma. Able to walk around town with plenty of shops and restaurants to explore. Very nice comfortable room. Loved the communal fire pit in the courtyard for enjoying an evening drink.

"No Hot Water and Overpriced"

2
29/08/2017

Overpriced for what you get. The hotel is old, has no elevators. No hot water on morning of departure. No apology or compensation offered. We stayed at the luxury Fairmont Hotel in San Francisco a few night before for less than I paid at this place

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
DearBrianhp9837YC Thank you for taking the time to review our hotel. I am very sorry to hear how you felt about your experience here with us. I did want to point out that the hot water was infact working, as soon as we received your call here at the front desk we sent one of our maintenance staff up to your room and they told us that while the hot water was slow to come that particular morning it was working fine. We also are installing an elevator in January of next year so we are looking forward to having that as an option for our guests. Recently we have done many updates and renovations to both our rooms as well as our property and we do hope that should you return to Sonoma you would consider staying with us again. During this time of year, you would find that we are competitively priced with the other hotels in our area. Best Reagrds Kendall

"Great Value"

5
27/08/2017

Great Value. Great Location (downtown). Ample parking. For the area, the pricing is relatively low. It is not a fancy resort location, but if you need a hotel room in the area, you can't beat the value.

"Rest and Relaxation in Sonoma"

5
27/08/2017

Everything was perfect at this hotel. We loved the pool and hot tub area with the fire burning and happy hour. We enjoyed the amazing breakfast choices. And, the location was a short walk to all amenities, many wineries, and Sonoma Square.

"Expensive but has its charms"

3
26/08/2017

OK, here is what I really liked about this property: The courtyard design around the sitting area with a fire pit or the pool, with gates from your main floor room patio straight out to the patio or pool; the landscaping, with beautiful flowers and fountains and birds; proximity to the square and affordable eats at bLack Bear Diner; the mission style furniture and art suited the room and setting; The fireplace in the room was a nice touch, although we did not use it. OK, here is what I don't love about the property: completely inadequate parking, Especially for the handicapped or those with limited mobility. Breakfast area and ice and vending is a long walk from most rooms. Poor insulation, So the people walking above you sound like elephant herds. Very poor air system that utilizes an ancient wall/window AC type unit installed near the floor that had no remote and was very difficult to control. TV volume set and a maximum that is too low for the TV to be heard over the air conditioning unit when it cycles on, and the air conditioning unit cycles on all the time even if you set the temperature up higher. Refrigerator did not cool even at Max very well. Cabinet door hiding refrigerator slams, has no handle; some staff very friendly, and other staff completely indifferent and unpleasant. At over 200 a night before taxes, it was overpriced .

"An Average Hotel"

3
25/08/2017

The hotel was very nice and clean. The property was very pretty. I just thought the cost on the weekend was a little over the top especially for one person.The breakfast fruit could be improved especially fresh cut fruit.

"Great location & friendly front desk staff"

3
22/08/2017

The hotel staff when you check in is very friendly and helpful. I was very pleased with the check in. Pros: Hotel staff is very nice/ rooms are large and clean/ fireplaces/ breakfast was good. The pool is kept clean/ close to town. Cons/ the carpet needs to go. Its very ugly and a dark brown with a 70's style so you can't tell if its clean. The lighting in the rooms looks fluorescent. It would be better with regular light bulbs. Overall this is a nice hotel but it could be a lot better with new carpet and lights. If you are looking for a centrally located place this is a good choice.

"Sonoma, feels like home but better"

4
21/08/2017

We enjoyed our entire trip, the hotel is a very pleasant surprise considering its only blocks from the Square with shops, restaurants and wine tasting all within walking distance. We had so much fun, we'll take this trip every year. What happens in Sonoma stays in Sonoma and I loved the experience each time I come....family or with friends!

"Walking distance to downtown"

5
20/08/2017

Booked this hotel for 2 nights with Capital One points. It's a great location in Sonoma. Walking distance to all restaurants and bars. There is a decent pool and hot tub that people were in all the time. At night there was a free wine tasting at the pool that we just happened to stumble upon. Not sure if this is every night cause they never mentioned it when we checked in. Everyone got a free bottle of white wine in their room so that was nice. Breakfast was just your typical hotel breakfast(bagels, eggs, waffle machine). I would book this hotel again purely for the location.

"Large Comfortable Room - Ideal Location - Great Value"

5
20/08/2017

Planned this visit from Australia so didn't know the area. Had been fortunate enough to have started the trip in truly luxury accommodation before visiting Sonoma. Was very pleasantly surprised with the Best Western Sonoma Valley. We did book a suite so the room was larger than usual but it was still far exceeded our expectation. The decor is a bit dated but the room was spotless and very comfortable. Located just off the main town square it's very convenient but still quiet as it's not actually ON the square. Breakfasts were included and were very nice. Had a bit of everything one would need. The price of the room was not "cheap" but it did seem good value due to the size of the room/suite and the location. Spent three nights there so also had the use of the laundry (travelling for over a week before we arrived), the fitness centre, and the pool/spa. All very nice, clean, and functional. Overall very pleased. Hard to compare with a "One and Only" resort but we'd definitely go back the next time we go to Sonoma. Nothing like good value when travelling. So many experiences are over priced and under serviced. This is a good one.

"Good location"

3
18/08/2017

Stayed for one night. Slightly Python-esque check-in as a vacuum cleaner salesman demonstrated his noisy wares to a manager, making it hard to converse with the reception staff! Our room was fine, plenty of parking, wifi no problem. Location is good, an easy walk to the historic plaza and many eateries/drinkeries. We found the Red Grape good for lunch and Harvest Moon Cafe for dinner. Sonoma is not a big place so it is easy to find your way around, and reception staff are helpful.

"nice pool and hot tub"

4
16/08/2017

Looking for hotels in wine country is challenging if price is an issue. This is one of the lower end hotels( 200 ish a night). It is a bit worn on the outside but the room was clean, the pool and hot tub, a bonus along with a good breakfast and great location. It is across from a whole foods and very close to the town of Sonoma.

"Great location with nice amenities"

5
15/08/2017

This hotel is very conveniently located in the heart of town, close to shops, restaurants, and on this Tuesday, a food festival. Quick walk to everything, including a Whole Foods across the street. The rooms we fairly large with balconies and fireplaces. Very plush, comfortable mattresses. Great staff who know the city and are willing to make recommendations. They described the restaurant we inquired about and then went to, perfectly. Inner courtyard has a pool, sauna, hot tub and lots of tables and chairs. Plenty of off street parking. Great breakfast. When we return, we will stay here again.

"Best value in Sonoma"

5
13/08/2017

This hotel is located centrally for visiting wineries and is right in town for quiet evenings. You can easily walk to Whole Foods or trough the center of town. The rooms are a good size and the beds are super comfortable.

"a one night stay"

3
12/08/2017

Spent one night at this hotel. For the expensive price, I was expecting a way newer and nicer hotel. This was a typical BW, with free breakfast/wifi/parking. While the hotel itself was fine, it was way overpriced! The A/C was really old also and kept recycling every 5 minutes of our stay. I would come back here is the price was better.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for responding to our survey, it is vastly appreciated. I get what you mean about the price on the weekends, but that's just it, it's only that high on the weekends, and the weekends are always sold out, so I get why the powers at be do so. We are also in the process of updating EVERYTHING. However, since we want the opportunity to host you again, please use the email below, and I'd love to get you in a suite, so you can see what those are like. I personally adore them, they're very easy to relax in, let me tell you. Thank You again. Paulie Miller Front Office Manager [email protected]

"My daughter's 30th birthday"

5
12/08/2017

A great place for a mother/daughter get away. We received answers to all of our questions and always had someone to help us if we needed anything. We were able to check in a little early and clean up from our flight. Overall a wonderful vacation!

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill this out. It's almost like the entire town is set up for a mother/daughter vacation isn't it? I'm so glad you found the staff helpful, as that's what we train them to do right? Thank You again, and We hope to host you again soon. Paulie Miller Front Desk Manager [email protected]

"A gem in Sonoma."

5
09/08/2017

Lovely location and hotel. The room was spacious and clean. The bed comfortable and the room was nice. They are super dog friendly and had the nicest doggy area I have ever seen at a hotel. Great amenities like good coffee 24 hours and a laundry that was great before we headed home! Breakfast was nice and a charming area to sit in the morning while enjoying breakfast!

"Nice Location"

5
09/08/2017

This hotel has plenty of places to walk to for dinner, groceries and pharmacy needs. Great start for a trip to the wine country. Nice amenities such as a good hot free breakfast and internet. We would visit again.

"NHRA Races at Sonoma Raceway"

5
08/08/2017

I recently stayed at this hotel because of its location to Sonoma Raceway. Short 30 or less drive. Room I stayed in was nice, and had a fireplace (didn't use it). Nice balcony overlooking the courtyard with a pool. Room was clean and well kept. Free internet. Free breakfast in conference center--and pretty good spread. Grocery store and drug store across the street--as well as shopping. For the more adventurous your about 4 blocks away from an even larger shopping area with restaurants, shops, and a park. NOT a bad walk. My only regret was they didn't provide bottled water in the rooms, hate having to go to a gas station or grocery store on vacation to purchase my own. Minimal complaint for certain.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Implode2 Thanks for your great review! We really appreciate you taking time to let other guests know about your experience here with us. I'm very pleased to hear you found out location to be convenient and that you enjoyed our breakfast and other amenities. Since I know Sonoma Raceway has several events a year so we sincerely hope that you will chose to stay with us again Best REgards Kendall Comfort

"Don't let the name Best Western scare you off. "

5
07/08/2017

We went to Sonoma for a wedding. I researched a number of hotels before finally deciding on the Best Western Sonoma Valley Inn. Don't let the name "best western" scare you off. This is a unique lodge-type hotel, somewhat rustic, and one block from the plaza. It's not a typical "roadside motel". We opted for a suite, which included a fireplace, king bed, seating area, corner bar sink/refrigerator/ microwave, and a bathroom with both a Jacuzzi tub and walk-in shower. A very nice hot breakfast is included every morning, and you can enjoy it indoors, around a fire pit on a charming terrace outside the breakfast room or in the garden under heat lamps if needed.

"Wonderful stay in Sonoma"

5
04/08/2017

We spent two nights at the Best Western in Sonoma and greatly enjoyed it. We wished we had planned to stay longer. Good location for visiting vineyards and very good places to walk to for dinner. Also close to the Sonoma Plaza - we stumbled upon the Tuesday evening farmers market there. A wonderful time.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Awesome! So glad you enjoyed yourself. Yes, our weekly Farmers market is quite the secret. I'm glad you got to get the most out of it. Thank You so much for taking the time to answer the questions given to you about your stay. Paulie Miller Front Office Manager [email protected]

"Location, location, location. Age, age, age"

3
03/08/2017

This was not our first stay here and we returned not because of the wonderful lodgings but because of it's unbeatable location. This sprawling courtyard hotel surrounding a pleasant but ageing pool / spa oasis is a veteran of many makeovers but contemporary tastes and hotel architecture have changed during the decades since its heyday. For the time being it may be holding (just) its own as a place to stay but it's hard to contemplate that the next major refurbishment won't be led by a bulldozer. The good: check in was courteous and efficient (but see “The annoying” below). It's an easy block to downtown Sonoma and the Plaza. Our standard king rooms were clean, fresh, bright, roomy and comfortable. Everything expected was there and it mostly worked as expected. The bed was comfortable, the linens fresh and there were enough pillows for each of us to find one that suited. The décor is contemporary chain hotel vanilla. The included wifi worked well on all our devices and there was a sufficiency of power/USB outlets around the room to service all possible devices – all at once. Breakfast is a mixed outcome. The dining room is pleasant and the modest buffet offerings were spiced up with a few ‘healthy' fruit-blend options that are taken on china plates with metal cutlery – for the rest see below. The not so good: if your room is not on the ground floor it can be a long haul from wherever you can park to the room and much of it may be uncovered. To be fair, the stairs and walkways to the rooms are covered but there is no elevator and luggage handling is all DIY. Whilst most of the furnishings and fittings are generations younger than the building, one surviving vestige is the air conditioners. Ancient machines that make more noise than a helicopter and are usually seen festooning the windows of tropical cities in developing countries. Of course, you can ameliorate the racket by turning this ancient contraption off and opening the windows – if the climate permits. Otherwise bring ear plugs. The odd one-and-a-half-space bathroom (with refrigerator?) arrangement must be another historical relic but most of the plumbing and appliances are more modern however one of our showers (Rm 220) was plumbed contrary to the control mechanism which meant H = C and C = H; a blunder that caused some discomforting excitement until discovered. Don't worry, you'll only make that mistake once. At breakfast the small buffet was completely overwhelmed by the demand. The scrambled egg, when it arrived, was overcooked, dry and tasteless and finding a scrap of bacon required the detective skills of Sherlock Holmes. With demand far exceeding supply there was, apparently, little motivation to improve the quality. The annoying: this may or may not be an issue with the hotel but if you book rooms through Tripadvisor with getaroom the rooms you get will be whatever the hotel has available and not necessarily what you were led to believe you booked. However, our particular needs were promptly dealt with by the hotel management notwithstanding the full house.

"Central Location"

4
30/07/2017

This is not the most posh hotel but its really close to downtown Sonoma. Has really fast internet which is to available at most high end hotels and its free. Large room and bath. Meets the needs of our family trip to Sonoma

"Great Hotel!"

4
29/07/2017

Enjoyed our overnight stay, great amenities, breakfast outstanding. Bedding could be better quality! Great service. Nice area within a good location. Would recommend to friends, family and would stay again!

"Lovely hotel"

5
28/07/2017

Our room was very spacious, the bed was big and sooo comfy, the shower and bathroom facilities were great. Breakfast is the best I've had so far on my trip to the US (stayed in 4 other hotels so far). Breakfast included freshly made smoothies, a waffle maker, all sorts of breads and pastries, it was great! The pool and hot tub looked nice but we didn't get chance to go in. Lots of restaurant and places to wine taste in the area.

"Comfy place to stay"

5
27/07/2017

I enjoyed this hotel. It was very comfortable for a 2 night stay. It has a courtyard with a pool, hot tub and steam room. The staff is very friendly and very helpful. The breakfast is perfect because there is a big selection to choose from and there is the town square within walking distance with lots of shops and restaurants. I would highly recommend this hotel.

"Lots of amenities "

5
26/07/2017

Pleasantly surprised by this motel. Very good location across from a strip mall with Whole Foods, CVS, nice department store to name a few. Beds were super comfortable, new 49 inch TV, refrigerator, decent size pool, jacuzzi , very nice breakfast included, hot and cold - covered it all with cozy patio seating. Highly recommended!

"Great for the value; walking distance to shopping and restaurants"

4
25/07/2017

The Best Western was a great place to stay. Walking distance to shops, restaurants, etc. Clean, great continental breakfast and very friendly staff. The value for the area was great. The event center provided a nice place to relax while enjoying breakfast.

"Quite nice! "

4
23/07/2017

We needed a place to stay, last minute, for an event. We were able to secure a room at the best western. The room was very nice and clean. The staff were friendly and attentive. They have one of the best, FREE, breakfasts from other places that we have stayed. We would definitely stay here again. I absolutely recommend it. It's within walking distance to the Sonoma square and shopping. We really enjoyed our stay.

"Great hotel excellent staff"

5
22/07/2017

Very nice property. Excellent staff, breakfast is very good. Rooms are very nice. We stayed in a suite in the krug center. Well worth the extra. The hotel owner sponsored washing machines and driers were welcome ha ing been on the motorbike 3 days and needing to wash clothing.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
On behalf of our entire team, I would like to thank you for your feedback. I can't believe the Farmer's market happens every week! I'm glad you got to experience some of my favorite perks of the property- the Jacuzzi Suites, and the free laundry! We must be kindred spirits, as i too ride a motorcycle, and sometimes, last minute clothes out of the saddle bag, need a little TLC. I thank You again, and hopefully we get to host you again sometime soon! Cheers Paulie Miller Front Office Manager [email protected]

"Excellent location "

4
21/07/2017

We really enjoyed the nice yard with pool, spa and the tables for having dinner with the kids "at home". Staff was friendly and an Excellent Breakfast with different homemade juices and lot of choices for both children and adults

"Excellent location"

3
18/07/2017

Last time we stayed here we were not impressed by the soft mattress, over-sized pillows, and general outdatedness. Those things are still negatives. But we had a better experience with the WiFi and the room was spacious and a much better rate than on a weekend. Breakfast was crowded and offered scrambled eggs, bacon, breads, and waffles. The best thing about this Best Western is its location. You can walk to the square with its shops and restaurants. I really wish they would update.

"Best Best Western"

5
12/07/2017

We were very please by our stay at the Best Western Sonoma Valley Inn. Got to the hotel at 1PM and they had a room available. This allowed us to beat the July heat in their outdoor pool. There was also a Jacuzzi, Steam Room and Fire Pit. The room was nice and had a fireplace. A room key had a problem twice and after fixing it, they sent up a bottle of wine to apologize. Lastly, breakfast was far better then most hotel buffets and when had fresh made juices and smoothies.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Peter J Thank you for your great review of our hotel! I am pleased you were able to enjoy the pool and other amenities in our Garden Courtyard as well as our Complimentary Breakfast. Our goal is to provide the best experience possible for all of our guests. Thank you again for taking to write a review! Best Reghards Kendall

"Not great"

2
09/07/2017

Not what I would expect for a three-star hotel at this price level. We got a dreary, dark room, with an old, sagging mattress, and a wall AC unit that couldn't adequately cool the room. Location is great but I would try for something else given that many other hotels in Sonoma seem to have comparable prices.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear WCT76 We appreciate your feedback and taking time to write a review. I am sorry you did not enjoy your experience here with us. I did want to let you know that we actually very recently got all new mattresses. Also we do have staff available 24 hours per day 7 days per week available to assist should problems arise with the AC units if guests simply call us. we do hope that you would consider staying with us again Best Regards Kendall

"Nice place"

5
08/07/2017

Stay in Sonoma. Much friendlier than Napa. This hotel is within walking distance to fine eating establishments and wine tasting rooms. Very helpful staff. Nice set up. Buy a bottle and enjoy their patio and make new friends.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ericsJ7340HC Thanks for your review! So glad you enjoyed Sonoma! We love our little town with its great restaurants and fabulous wineries! We do hope that when you return to Sonoma , you will choose to stay at the Sonoma Valley Inn again! Best Regards Kendall

"Really enjoyed this hotel!"

5
06/07/2017

As other reviewers have noted, this is great option for staying in Sonoma. Walkable to the square, yet reasonably priced. Rooms were large and looked out on the pool courtyard, which was very pleasing. We stayed on the ground floor and had a private patio that had a latch gate out to the pool area. Highly recommend for those wishing to save some money on lodging and instead spend $$$ on restaurants in town! Nice breakfast. Whole Foods right across the street.

"great location"

5
05/07/2017

This is a great location just off the square in Sonoma. We were able to charge our electric car while staying there, and walked to the restaurants and shops. Our standard poodle Buster Brown travels with us. The hotel gave us a goodie bag just perfect for traveling. They had a special dog path for the dogs as well. I highly recommend this hotel. We will come again. Sincerely, Sandi B.

"excellent hotel"

5
03/07/2017

I loved the location of the hotel in Sonoma and the courtyard/hot tub/pool area was beautiful. It was great value for the money. Wonderful service and the free yoga sessions on Wednesdays and Fridays were a nice perk. The beds were really comfortable. We only planned on staying two nights, but had to add an extra night because we loved the hotel so much.

"Very central accommodation"

4
30/06/2017

This hotel is very near the lovely Sonoma main square. The rooms are of a good size and the beds are comfortable. The pool is very nice as is the hot tub. There is also a steam room although that didn't appear to be working when we were there. Breakfast was not as good as some of the chain hotels we stayed at, although some very healthy and different fresh drinks were on offer.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out the survey about your stay with us at the Sonoma Valley Inn it's greatly appreciated. We're all big fans of the smoothies staff wise. I personally am a fan of the waffle machine. Not sure if you tried that or not. Anyway, I hope you give us the opportunity to host you again. Paulie Miller [email protected]

"Sonoma Hotel"

4
30/06/2017

Best Western right in downtown Sonoma is a great place to stay. They have a large venue, a pool, Jacuzzi, yoga 9-10 am M/W/F by the pool. Conference center provides a good choice of breakfast items as well as smoothies. The hotel does not have an elevator so if you want to avoid stairs, ask for a room on the first floor. Complimentary wine tasting w/cheese and fruit Thursday evening

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out the survey about your stay with us. We just started doing the smoothies, and they seem to be a big hit. I'm glad you enjoyed yourself, and hope we have the opportunity to host you again.

"Excellent accommodation!"

5
27/06/2017

Everything about this place is awesome. The pool is amazing, rooms are reasonable rates and the recommendations from the concierge were invaluable. We did wine tastings or breweries during the day, then came back to our room and hung by the jacuzzi or pool for the rest of the day. Breakfast is great and the entire place feels like a resort.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out our survey. It sounds like you got the most out of our property. That is what we love. Make sure you let us host you again! Paulie Miller Front Office Manager

"Amazing hotel"

5
27/06/2017

This hotel is amazing. Lucked out on getting a room on Nascar weekend and we even extended a night. We will definitely be back next year. Sonoma is a super cute town. We wandered around-found a great Mexican place with awesome burritos and then had some delicious ice cream at a cute little shop in the square.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property It seems like you did everything you needed to do, and had some fun in town in the meantime. That's what we're here for! Thank you again for taking the time to complete your review.. We appreciate you. Paulie Miller Front Office Manager

"Great Atmoshpere"

5
27/06/2017

We were there for the race in Sonoma, this hotel was convenient and we loved the out door area by the pool, very relaxing! Staff very nice, breakfast was decent and the staff kept the area very neat and picked up and all the food and beverages full. Loved the outside area there also had a nice little fire pit outside to sit around. Convenient to Sonoma square with lots of shops and restaurants.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. That was quite the weekend around here, I'm so glad it went fantastic, and that you got the most out of our amenities. Thank you again for taking the time to complete your review.. We appreciate you. Paulie Miller Front Office Manager

"Good location, free wi-fi, parking, complimentary buffet breakfast, clean"

4
25/06/2017

We were able to get a good discount on our stay here, considering when I was looking at hotels a few months ago, it was the quality that I was looking for, which including a pool, free daily newspaper, complimentary breakfast buffet, free wi-fi, free parking, clean and reasonably priced, considering it was the weekend of the Nascar event at Sonoma Raceway. We came to the hotel around 1:30 pm and asked if we could check in and they had two rooms available, one downstairs and one upstairs and we chose the one upstairs, thinking it would be less noisy and it was during our stay. The room was spacious and clean, with the sink and refrigerator right outside the bathroom door. The complimentary breakfast buffet is located at the Krug Event Center, right across the parking lot from the main hotel. You can choose to have your breakfast to go as outside the patio at the Krug Center, they have fruit salad, granola and healthy beet and kale juices as well as coffee to go. If you choose to eat inside the dining room of the Krug Center, there are plenty of tables and chairs to choose from and 3 stations to get food and drink - from juices, milk, coffee and tea, to make your own waffle, fresh scrambled eggs and bacon, make your own toast, muffin or bagel, cereals, hot oatmeal, fresh fruit and yogurt. They have 3-4 workers who keep the dining area refilled and clean. You have to bus your own dishes and there is a tip box for the workers. The only downside is the stairs and if you are able bodied, upstairs is a good choice, otherwise, there is no elevator to shlep up your suitcase and other belongings. There is a public laundry on site as well as a tiny fitness room with only two machines but there is daily coffee and tea in the lobby and a complimentary daily newspaper. There are other perks they list on a card in their rooms and dining room, including a pass to the Sonoma Fit Gym but we didn't get a chance to check it out since we were only here for two nights. The hotel is very convenient and within walking distance to Sonoma Square as well as the strip mall across the street which has a Whole Foods Market. The pool is good for a few laps of swimming and they provide beach towels there as well as a nice hot tub. So for the location, price, free wi-fi, free parking, free daily newspaper, complimentary breakfast buffet and clean rooms, it's a good place to stay.

"This hotel does not honor your reservation"

1
23/06/2017

Upon check in we were assigned a corner room with no balcony, 2 small windows which did not open. The room felt like a cave. Manger was rude and unhelpful. I would be careful if you are planning on visiting this hotel, as they put you wherever they want you, regardless of your reservation. I will never stay there again. We have stayed at other Best Westerns and had great experiences, unfortunately this hotel is not up to the Best Western standards.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear elisad4576GW, Thank you for taking time to review our hotel. I am very sorry that you did not find the room you reserved to be what you expected. We did accommodate the room type on the reservation that you made and were sent confirmation for . Unfortunately we were completely sold out for the time period you were here or we would have been able to move you to a different room type. We were not willing to downgrade another guest as they too had confirmed reservations' for the room type that they had chosen and paid for. I am very sorry for your experience and thank you again for taking the time to complete a reveiw. Best Regards Kendall

"Best Western Sonoma California really Good"

5
21/06/2017

My wife and I stayed here after being in California a week with our son's family including two young children, seeing Yosemite NP, Large Sequoia Trees, San Francisco, the Pacific Ocean. This was a lot of Fun! We treated this portion of the trip as a Couples only time in Wine Country and this Fine Hotel delivered with its Outstanding Staff and features.

"Amazing value for the price!"

5
19/06/2017

This place was amazing for the price. There was a fireplace in the room and the reception desk was super helpful and friendly. Wifi was very fast. Bed was also very comfortable and room was clean. They have a pool where people lounge and a hot tub. Breakfast was okay -- very standard but lots of choices.

"Ok , clean but somewhat dated . Was noisy next to the pool."

3
18/06/2017

Not bad. Clean, great location . Checked in early and was promised an upstairs room but it wasn't ready and when we came back at night the room was taken and left with main floor right next to the pool . Was noisy by the pool. Shower curtain was pretty sour smelling . Bath tub didn't drain well . Clean otherwise. Coffee and tea was good at the frt desk . No parking close by our room if you come home later that 8. Was additional spots in the back however .

"Surprising Gem in the heart of Sonoma"

5
18/06/2017

I'm so happy I discovered this cute, little gem of a hotel in a town which holds very close to my heart. Having visited Somona many times over the last 20 years I can't believe I have never stayed here before, it was simply ace in every way and offered fantastic value for money. Our room was a corner suite on the 2nd floor, which had a bright, airy and colonial feel to it. The bed was huge and so comfortable. The pool area was small, but perfectly adequate with the most attractively kept gardens I've seen in a long time and the free breakfast I would have been more than happy to pay for was fresh, extensive and served in very pleasant indoor or outdoor settings. Five minutes walk to the beautiful, historic Plaza, free parking, pool and the California sunshine - What more can you ask for! Best Western, a big thumbs up !

"Close to the Plaza. One can walk to most sites."

5
15/06/2017

A perfect hotel to enjoy Sonoma. A short walk to the plaza, mission, Vallejo's home and of course wine tasting. Breakfast in the morning is in a pleasant indoor/outdoor setting. The staff is extremely courteous and helpful.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill this out. All feedback is great, especially when it's great! Hopefully we get the chance to host you again sometime. Thanks again. Paulie Miller Front Office Manager [email protected]

"Great place , right price"

5
13/06/2017

Two blocks from the downtown Sonoma Square where everything is happening, including the best restaurants. A great breakfast to start you off and a cooling dip in the pool in the evening. The staff is friendly and full of great information about wher to go and what to do.

"Lovely hotel close to everything."

5
12/06/2017

Extremely friendly and helpful staff. We called ahead and enjoyed an early check-in (noon). Fantastic grounds and very nice rooms. Excellent free breakfast. Eggs, bacon, waffles, salsa, guacamole. Plenty more and a lovely room in which to enjoy our meal. Centrally located in the lovely city of Sonoma, CA. Hope to come back soon.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to let us know about your visit. We obviously love it when we provide guests with the experience you had here with us. We hope you can come and let us host you again. Paulie Miller Front Office Manager [email protected]

"Nice Property, Unhelpful Staff and Manager"

3
11/06/2017

If you ignore the "I can't help you" attitude of the young woman at the front desk, and the big-promises-but-no-follow-through of the manager, this is a very nice place to stay. The Inn is well maintained, the rooms spacious, the breakfast good, the landscaping mature and beautiful, the location good, and the price reasonable. When we arrived in advance of check-in, the young woman at the front desk said our room on the 2nd floor wouldn't be ready until later, but if we wanted to take a room on the first floor, we could check in early. This sounded helpful. But we were concerned about noise from the swimming pool and sauna. So we asked what the numbers of the two rooms were, so that we could judge how close they were to the pool and hot tub. She said she couldn't tell us that. Okay, no problem, how about general location? She said she couldn't tell us that. So, not helpful. Just one incident in several by the same person, all saying loud and clear, "I won't help you." After another difficulty, we spoke to the manager, a slim tall man. He apologized with apparent sincerity, and said he'd get back to us in 20 minutes. We never heard from him. When later we brought another issue to his attention, he apologized and said he'd send a complimentary bottle of wine to our room. It never came. All talk. So, lousy staff, but otherwise a nice place--and next time I'll stay elsewhere.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. I hear very few complaints like this, but when I do, its right around May-July, every once in a while. As you can see in various Trip Advisor reviews, we get a lot more of the opposite. I just don't understand the interaction with my front desk agent, as there's no way to know that there are rooms available on the first floor, unless she could see the numbers, and it would also be extremely uncharacteristic of the agent in question. I am very sorry if there was a miscommunication. I personally offered you a bottle of wine, and personally walked to your room when I got free, not once but twice, to no answer. I also apologize for that. You could have called. As you can see, there's always something for me to do, so I could've been doing 10 other things, and forgot to keep checking if you were back. There should've also been a small blinking light on your phone, as I left you a message personally to come get your bottle if you'd like. I am confident that I took every avenue my time allowed. I am sorry your room was not ready early, that is why we guarantee them at 4pm, this becomes more and more important as the season gets busier. My email is listed below if you'd like to talk further, but in all actuality, I personally know that I did follow through, and that my staff is extremely helpful, just read the bevy of reviews that state exactly that. Just because everything doesn't go smoothly, doesn't mean that's how we wanted it. I personally watch the entirety of my front desk staff completely go above and beyond daily for the smallest of details just to make someone have that much of a better time. Please let us give it another shot if you ever stay this way again, and deal with me directly, as stated, my email is listed below. Thank You so much for taking the time to review our property. Hopefully we get to host you again. Paulie Miller Front Office Manager [email protected]

"Very clean and accessible to the town."

5
11/06/2017

It was relaxing and the view and surroundings were great! We were able to walk around and enjoy the sights without any trouble! The staff were very helpful at check in and out! Also we required further assistance and they totally helped us! Thank you!

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for your time in reviewing your stay with us. It pleases us to know end to hear positive feedback about our staff. Downtown gives us an unfair advantage, as it is basically our backyard, and let's face it, that is usually at least %75 of why people come. We'll take it! We're so happy you enjoyed yourself, and we hope we get the chance to be your host again soon. Thank You so much for taking the time to review our property. Hopefully we get to host you again. Paulie Miller Front Office Manager [email protected]

"Value stay"

3
08/06/2017

Stopped here on way between Tahoe and San Francisco for 1 night. A little noisy in 111 next to housekeeping but adequate for needs. We were out of room anyway except to sleep. Didn't get the breakfast which started at 7am as we left for airport. Needs updated

"Nice but"

2
08/06/2017

The hotel is clean and in a good location. There is a whole foods and other shops across the street. The front desk staff is friendly and made check in a breeze. However, we had an issue during our stay and the manager was totally unwilling to help us resolve it. He needs some customer service training. It was a big enough issue that we will go to another hotel on our next visit.

"Here for a wedding week"

4
08/06/2017

Very nice place. Old building, but nicely kept and updated. Everything clean and neat. Bed is very comfortable. They have a patio enclosure with warm salt water pool with hot tub, a fire pit, a steam room. Yoga 3 mornings a week poolside. Their free breakfast is wonderful, includes all the usual so but also hot cereal, a waffle maker with several flavors of syrup, and eggs several styles, with bacon and sausage. Their coffee is delicious. Several servers were replenishing constantly, and keeping everything cleaned up. They had indoor and outdoor seating. They have free passes at the desk for a lovely nearby fairness center.

"Wine country tour"

4
07/06/2017

Staying here was perfect for our 2day tour! I would do it again. The only drawback was for me-the pillows were too firm.. loved that we had the option of a wood burning fireplace in our room. Breakfast was good !

"Could be better"

3
06/06/2017

I rated this hotel as "average" only because the $400+ per night was extremely high considering this hotel is tired and in need of remodel. We did enjoy our 3-day stay and like the breakfast very much. I will stay here again after they remodel.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear 2283lsmi, Thank you for your review. During the summer time in Sonoma you will find that n general the rates in the market at every hotel will be quite high. However we tend to be competitively priced ( and in many cases lower) than most of our competitors here in the town of Sonoma. We do offer several specials during the fall , winter and spring and hope that you will consider us again Best REgards Kendall

"Poor beds and pillows for the money"

3
30/05/2017

I wasn't expecting a 5 star experience, but at close to $400 a night over the weekend, I was expecting more. The bed was the worst I've experienced in many years, and the pillows were unusable. I had to stay in 2 different rooms (the 2nd being a higher end suite) due to a water leak in the first room (handled very nicely by their staff), and both beds and pillows were the same.

"Almost perfect"

4
23/05/2017

Welcoming staff, beautiful gardens, room and bed remarkably comfortable. Pool and spa were a great place to escape and enjoy the morning sunshine. But no elevator and staircases a long way from our room. Not a deal breaker, I'd stay there again.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for taking the time to review our property. Trust me, we're working on the elevator. I'm sure you can imagine how many hoops there are to go through. Hopefully we get to host you again. Paulie Miller Front Office Manager [email protected]

"NIce and close to everything"

5
23/05/2017

Traveled to Sonoma for a wine trip with a group of sommeliers and Best Western Sonoma Valley Inn was a perfect choice. First of all is very close to all the attraction points in the area. BIg Whole Foods store across the street, close to all the good restaurants in Sonoma Plaza. Room was clean and spacious, comfy bed as well. I liked the interior court with the pool and hot tub and tables where guests often sip and share the wines purchased from different wineries in the region. I would definitely return to this hotel. Good customer service.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. We appreciate hearing about the staff and the rooms being above expectations. We hope to host you again soon. Paulie Miller Front Office Manager [email protected]

"NIce place, close to town center and quiet."

4
23/05/2017

We really enjoyed our stay. only a block from the central plaza and lots of dining choices. Room was spacious and clean. We did wish more than two towels were in the room, but the staff quickly brought more.

Pauliemanager, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for taking the time to review our property. Hopefully we get to host you again. Paulie Miller Front Office Manager [email protected]

"Excellent facility, marginal service"

4
23/05/2017

Better than average rooms. Breakfast is very decent. Service does not match, unfortunately. Expect to check in and check out at the appointed times, and don't make requests. Ignore any comments by front desk that you can check in "in an hour" "in 25 more minutes," "in just a few minutes." They don't seem to have a relationship with housekeeping.

"sunset magazine"

4
22/05/2017

the hotel is nice, our room was very clean and modern but DARK. the one window looked out on the underneath of a staircase. UGH. you should request a room on the 2nd floor with access to the pool area. we never went there but if we had wanted to, we would have had to go back to the reception area and then outside from there. not worth the price we paid, due to the room location. great location to the central plaza.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for taking the time to review our property. I'm so sorry your expectations were not met. I do understand about the staircase blocking your light. We primarily try to let those go last, unless they're the only ones left of certain room types. Hopefully we get another chance to put you up for a day or two, and let you really get the most of your experience, and what we have to offer. My email is listed below, so feel free to book with mw. Paulie Miller Front Office Manager [email protected]

"Great Pet Friendly Hotel"

5
17/05/2017

This hotel is great for people traveling with pets, dogs and cats. There is a nightly charge for them, but if you stay long enough it's just a one-time fee. The rooms are always clean and their suites are a great value. You gets lots of room, your own deck, double sinks in the bathroom, king size bed and a couch. Plus the hotel is just off the Sonoma Square. You can walk to anywhere around the Square without having to worry about driving after you've been drinking.

"Nice Best Western!!!"

5
15/05/2017

Helpful staff, nice pool & hottub and it was amazing that they had a steam room! I wish all hotels did. My Dog Josie even got a goodie bag upon check in. This was probably the nicest Best Western I have ever stayed at.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You! We appreciate you taking the time to fill out the email questionnaire. I hope this positive experience brings you back our way soon. We are very happy with our staff, and love when our valued guests are too. Please see us soon. Paulie Miller Front Office Manager [email protected]

"Location, location, location"

5
11/05/2017

A stroll to "The Square" and lucky for us it was Tuesday and activity night with music, food tents, and families. Rooms surround a courtyard with the pool. hot tub, and spa. Most rooms have access from their patio (beware: Room 121 assigned to us is under a stairway with no direct access). Complimentary breakfast in the conference area was a real delight with great staff and variety of offerings. We will return.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for responding to the survey. We love feedback, especially when it's good! We love the Tuesday Market, and make sure you keep that in mind when you come and stay with us again! We'd be honored to host yo.

"Awesome"

5
11/05/2017

Awesome location with a great staff. This Best Western is one street off of the main drag. It is very convenient to restaurants, tasting rooms and a grocery store. The staff is outstanding, with recommendations for dinner and wineries. They even have discount coupons for winery tastings. Beautiful large room. Great pool and breakfast room. Great pastries at breakfast.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
This is great1 Thank You for taking time to fill out the questionnaire. We love all feedback, but we especially love when the guest loves it! Know you are appreciated, and we look forward to hosting you again. Paulie Miller Front Office Manager [email protected]

"Great traditional motel"

4
08/05/2017

Motel has a great location just one block form Sonoma's city square. Easy walking distance to any number of bars, restaurants etc. Breakfast is included and a very good buffet was provided. There was no fridge in our room but it was a large room, clean with good beds. It suited us perfectly for our 1 night stay. It isn't the place for a special occasion but is a great base from which to explore the area.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out the survey, I assure you, we take them all to heart. We are in the process of updating a lot, and I mean a lot of stuff in/around the Hotel. I assure you next time you come, you'll see the difference. We appreciate the feedback. Fridges are under the sinks in every room. Hope to host you again.

"Wonderful"

5
08/05/2017

My husband and I are Diamond select members. We were very pleased with everything. The room was very spacious and loved being able to have the pool and spa right off our patio. A small gate opens from the patio. There is a fountain and music playing it is so inviting. Breakfast is in the event center across the parking lot. There also is the dog pathway. I liked the added touch of a newspaper at each table. One can even rent bikes from the hotel or during the week they have yoga by the pool I believe on M W and F. We will stay here again.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for taking the time to fill out our survey. I understand what you mean, sometimes when I'm running around the Hotel, it's hard not to just start lounging out there myself. I'm glad you enjoyed yourselves. Please let us host you again soon.

"Not bad"

3
05/05/2017

The price, when measured against others in the area is fine. The hotel is dated but clean. We stayed over a weekend so there was a lot of ruckus at the pool-which is right in the middle of the hotel providing amplification of voices and splashing late into the evening if that matters to you. Breakfast was the standout and one of the better hotel breakfasts we've had. If you're looking for a place to stay and get some breakfast before embarking on adventure in the surrounding area, you could do worse than this hotel. If you're on the hunt for a romantic get away then this might not be the one for you.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. I hear very few complaints like this, but when I do, it's right around May-August, every once in a while. As you can see in various Trip Advisor reviews, we get a lot more of the opposite. I have to tell you, that on behalf of my team and I, we truly apologize for the noise issue. Weddings are a rare breed, and weddings in Wine Country, well, they have more Wine. Not everybody's used to that. I'd like to say "We nip the noise in the butt right away every time." Like I said, it is a rarity, and even rarer, is the guest not complying. I will look into a better way to prevent it. Apologies again, and really hope you consider us down the line. Thank You so much for taking the time to review our property. Hopefully we get to host you again. Paulie Miller Front Office Manager [email protected]

"First visit"

5
04/05/2017

Four of us from Maine made our first visit to Sonoma and stayed at the Best Western in Sonoma. Very friendly staff and Ron even gave us bottled water for our travels to the wineries. The location is awesome as we could walk through the village and to most restaurants. Our first night was the opening of the farmers market. We enjoyed great music with a nice glass of wine. The rooms were nice and the beds very comfortable. The pool and patio was nicely landscaped with various seating options to enjoy a glass of wine or lounge by the pool. It was a great base for our travels to the wineries. Would recommend it to others.

"Overpriced"

2
04/05/2017

We stayed in this hotel for a wedding weekend. There was a room block, with a discounted rate. We called 4 months before the wedding and the hotel told us all of the rooms were sold in the block. We paid $329 a night plus taxes. The price you would pay for a 4-5 star hotel in Vegas. While it is clean, it is old and not worth the price. If you can find an Airbnb, I highly recommend doing that instead. We tried to talk to a manager but never got a call. Also, when I first booked the room the staff was incredibly rude, so they could also improve their customer service as well as their "free" breakfast.

"Good value in popular tourist area"

5
28/04/2017

Excellent value especially during the week. Has all amenities plus free breakfast and a really nice enclosed area with jacuzzi, fire pit. Staff very friendly and helpful. Excellent location within easy walking distance from the central square.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Sonoma Valley Inn, are very pleased to hear you enjoyed your stay so wonderfully. It was our pleasure to serve you all. We LOVE when you like the staff, it's a point of pride with us. We look forward to your next stay with us! Paulie Miller Front Desk Manager [email protected]

"Great place for price"

5
22/04/2017

The room was clean and comfortable. Grounds and pool area great. The carpet in room needs replacing or cleaning, but not a big deal. Breakfast was fine and staff was friendly and helpful. Had a quiet night's sleep. The location is outstanding!

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to give us your feedback. We are in the process of setting up the few renovations we have left to do. Some of the rooms need new carpet, and that is on the list. We appreciate you. Paul Miller Front Office Manager [email protected]

"Great hotel!"

5
19/04/2017

Such a nice experience, super nice place and close to everything Love the pool area, very relaxing Staff is very friendly, accommodating and fast, they really put a big effort to make sure everything is as required Thank you for making it happen!

Pauliemanager, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to give us your feedback, it is greatly appreciated. We have great pride in our staff, and we are super happy they went above and beyond. Thank You again. Paul Miller Front Office Manager [email protected] Thank You for taking the time to give us your feedback, it is greatly appreciated. Paul Miller Front Office Manager [email protected]

"Great location, comfort, and service"

4
14/04/2017

Hotel is clean, friendly, and comfy. Room 311 is a wonderful suite with enclosed patio. It is in a separate building which I liked. The bed was comfortable. deep whirlpool tub. Walk in shower. I love the fireplace. The room is dog friendly and I was happy it did not smell like dog. Pool, hot tub, and steam sauna was a nice clean recently renovated area. Hotel Location was perfect! I walked to shops, restaurants, and a winery near the square. Many dog friendly places in town. i enjoyed Hopmonk Tavern patio for dinner. On the downside, Room 311 is directly across from breakfast service. Breakfast prep starts at 5:30am so noise woke me up. Service starts at 7. Not a big deal but lighting and switches were out of date.

Pauliemanager, Front Office Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Hello! Thank You for taking the time to respond with your feedback. It is appreciated more than you know. I assure you we read through all of them, and try our best to fix any glitches in the overall experience. We charge a fee per night for pets, for the sole purpose, that we can make sure none of them smell like any pets have been there, so thank you for letting us know that that's going as planned. I apologize for the breakfast noise, i rarely hear about that, and make sure next time you give us a call, and we'll make sure to put you in a room away from it just in case. Thanks! Paul Miller Front Office Manager [email protected]

"Could be great, but..."

3
14/04/2017

Hotel is in a great location and my first visit was pleasant enough that it was my first choice for a return visit. But the room had a dirty a/c / heater unit, carpet was not vacuumed and sinks were not wiped down when we asked for maid service, and steam room didn't work. Pillows were rock-hard and no softer ones were available.

"Excellent Stay"

5
14/04/2017

From beginning to end we had a very enjoyable stay. Our room was quiet and the amenities at the hotel were great & very clean. The hotel is close to all the wine tasting that we wanted to do. Walking distance to the squares resturants, as wine tasting as well as fabulous boutique shops. We loved it there.

Pauliemanager, Front Office Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to give us your feedback, it is greatly appreciated. We feel the location sells itself, the rest is up to us! Hope to see you again! Paul Miller Front Office Manager [email protected]

"Quick trip to N. California"

5
11/04/2017

I went online the day before and booked a room here as I was traveling through but thought I'd want to spend the night. After a number of wine tastings I'm glad I did. Great room, suite with a fireplace. Modern and the staff was great. Check in was smooth. Will diffidently go back next time in the area.

"Comfortable and convenient"

4
10/04/2017

Had a very nice stay in one of the king fireplace suites. The room was clean and comfortable, although the bathroom could use a facelift (cracked tiles, chipped paint). The staff were friendly and helpful, and the location was just a short walk from shops and restaurants. I definitely recommend this place!

"great stay"

5
10/04/2017

Great location next to the square; 5 minute walk. Very nice suite room. Staff very professional. I have stayed at alot of Best Westerns over the last couple of years due to business travel. Overall, this property was a wonderful experience.

"Excellent quality hotel"

5
09/04/2017

We stayed here for 2 nights....loved this hotel!! The staff greeted us when we arrived and quickly checked us into our room. Parking is free, plenty of it. In the lobby were representatives from Cline Cellars Winery have a free wine tasting of 3 of their wines. We ended up visiting their winery the next day for the complementary wine tastings and tour of the property. But back to the hotel review...our room was spacious and super clean. Nice view of the courtyard with the pool and spa. Our room had a fireplace with a duraflame log in it. They give you one free log everyday...extras are $4.00 each. Our king bed was so comfty....wish I could have taken the mattress home, lol. The free Buffett breakfast was delish. Fresh waffles, eggs, bacon, sausage, pastries, fruit, juices, coffee, tea, and fresh hot oatmeal. Although the breakfast is located in a separate building in the back parking lot, it's well worth the walk across the parking lot! Overall, we're well pleased and want to stay here again the next time we stay in Sonoma. FYI, it's conveniently located a block and half from the tourist spot of Sonoma Square...easy to walk there to see the California Mission.

"Not Bad"

3
09/04/2017

Clean big room with fireplace. Close to all. Nice outdoor pool area. Breakfast needs some improvement.fresh eggs would be better easy parking and lots of great restaurants and tasting rooms around. Would go back

"best room with plenty of room"

5
28/11/2016

We stayed 1 night for a short get away. We had room 201 on the corner in the front. Very large and looks like it could accommodate a large party with adjoining room on the side. We love walking to the plaza. Lots of restaurants nearby. Very nice place, front desk very friendly. Dog friendly.

"Pretty good but be upfront on pet policy"

3
27/11/2016

We booked a 1 night stay and brought our dog. The fact it is dog friendly was the reason we stayed here and the location was great, just 1 block to the plaza. The bed was comfortable and we were on the ground floor which made it easy with a dog to take her out. There were a couple of issues, first they gave us a key to room already occupied. We went back and they had already realized their error and gave us a room in the ground floor. This was fine except for the kids running around upstairs for hours which was very loud. Also their pet policy was very strict. Despite allowing pets to stay (for an extra $35 per night) they make you sign an agreement that says you can't leave your pet alone at any time in the room and they threaten to call animal control if the pet is causing any disruption to others! Our dog is very well behaved and we planned to leave her in the room (crated so no risk of damaging the room at all) as we had dinner plans (the whole reason for the trip!) It is a bit unrealistic to say you can't leave the pet at all as you can't take it to the hotel breakfast or any restaurants for dinner. I totally understand that they want to ensure there are no crazy dogs destroying rooms, but they should be clear when you book that pets aren't allowed to be alone at any time. Like I said, it wasn't a major problem for us as we did bring her crate, but I was half expecting a phone call during dinner to demand we come back to the hotel as we left our dog alone!! It sounds like the prices fluctuate a lot but that's to be expected in such a popular location. We paid about $150 for a Saturday night and it was good value for money.

"Loved!"

4
24/11/2016

Big rooms, fireplace, huge bed! The staff was extremely helpful! Close location to the downtown square. We were able to check in early which was great after a very long drive. Will definitely stay here again!

"As expected"

4
23/11/2016

This is a very well run and well kept business. It was a comfortable stay with a decent breakfast. Hot tub was also clean and powerful. Staff was on point and location was great for local food and activity.

"Very comfortable rooms, just a little outdated."

5
20/11/2016

Very spacious and comfortable room! The decor is a little dated. Bathroom is spacious but no place to put your things in the bathroom itself. The fitness center is really small. The staff is very friendly and helpful.

"Unpleasant experience"

2
18/11/2016

I had an awful experience and didn't get to sleep until 2am. Unbeknownst to me, the window to my room was open when I check in, and I didn't discover it until the middle of the night. So it was very loud because I could hear everyone in the courtyard and hot tub. As well, this meant the heater fan kept coming on trying to keep the room warm. As well, the toilet ran all night. On check out, I wanted to complain and have the room-safe charge removed, but the manager made me too uncomfortable. He couldn't figure things out on the computer, and was very distracted because he said he was training someone else. It was a very unpleasant experience and I will not recommend anyone else use this hotel. It was very expensive and not worth it at all.

"Great Value"

4
12/11/2016

This is our third visit, and so far the best experience. The room was in better shape than previous rooms--clean, comfortable, very pleasant. It is a 5 minute walk to Sonoma Plaza, where there are many shops and restaurants, as well as a large park and historic buildings. Factoring price and location, this can be a great deal. There are some things that need improving. Breakfast is included, but the hot items could really be better. The wifi was poor--slow and inconsistent--but free. The bathroom area needs updating/remodeling. But on the whole, this is a great place to stay.

"So accommodating and relaxing!"

5
07/11/2016

Even the smallest details were perfect during our stay -- * Quiet, fragrant garden courtyard * Refreshing cucumber water, tea and coffee in the lobby * Ample breakfast buffet included fruit, yogurt, bacon, make-your-own waffle * Immaculate room, comfy beds, romantic fireplace, private patio * Ultimate relaxation by the pool, hot tub and sauna * Carefree walk to The Plaza

"Great stay"

5
07/11/2016

The hotel is very conveniently located near the Sonoma town square, restaurants, and shopping. Our room was huge and the breakfast room was delightful with a good selection and attentive service. The courtyard was very nice with a pool, large hot tub, and a fire pit.

"Best Western Sonoma Valley Inn Valley of the Moon Suite was a touch of heaven"

5
05/11/2016

The suite we were in had two balconies, a fireplace, a refrigerator with complimentary bottle of wine, a large jetted bathtub, two televisions, a Bose radio and sound system, shower with opposing shower heads, and a quality king-sized bed Breakfast was excellent. We will definitely stay here the next time we are in the area, and will recommend it to our friends and associates.

"This is a great find!"

4
03/11/2016

Great little find!! Book in advance! This Best Western hotel is located just 2 short blocks from the Historic Square. It is owned by the Krug Family. They also own a sister Best Western property off Dry Creek Rd in Healdsburg. Both have been remodeled/updated. Dry Creek perhaps a bit more. Love the layout of this hotel. It reminds me of Melrose Place with flowers dripping off the second balcony to an open court yard and heated pool below. It has a hottub, steamroom and outdoor fireplace area to enjoy while your back on the property from touring Sonoma. I tend to ask for rooms closer to that area(116, 117, 127, 126) as the place is all suite hotel with a cute little back patio door to access the courtyard without going out your front door. I love that almost all the rooms have a fireplace and certain rooms allow for you to travel with your dog. Huge plus! In the morning they deliver a small bakery basket to your door. Not your type of breakfast? Not to worry, if you prefer it, there's a whole foods across the street and a few places on the square to eat. They offer on site bike rentals, too. Book ahead as this place always sells out.

"Best Best Western Hotel I have stayed in"

5
02/11/2016

We stayed there last month for 3 nights while wine tasting. We had a wonderful suite in the rear of the property. It had a balcony, fire place and Jacuzzi tub. We loved it. The bed was comfortable and the breakfast was good. The location was perfect, just steps from the downtown area. I would definitely recommend this hotel for anyone staying in the area.

"Central location, no need to drive, walking distance to town and wineries!"

5
02/11/2016

Perfect location for walking to town, wineries and restaurants. Room was very clean and spacious, we had a corner room. CVS and Whole Foods were right across the street for snacks or other necessities. Breakfast room was very sufficient for quick breakfast. Pool, jacuzzi, and fire pits in courtyard.

"Standard Best Western, a little expensive for what you get"

3
01/11/2016

Stayed here for two nights whilst wine tasting in the area. The hotel is laid out a little like a motel with rooms on ground and first floor, arranged in a square. Rooms are clean and decent, spacious, but they feel as you might expect from a Best Western, a little dated. The hotel has a lovely pool with jacuzzi and loungers. Breakfast is basic with machines that self serve you cereal, cakes, bread and pastries. Overall very much an average Best Western, also bear in mind it is a 10 minute drive/20 minute walk from the centre of town.

"Central location, walking distance to Plaza, very clean and comfortable"

4
30/10/2016

Just got back from a trip to Sonoma and a stay at this Best Western. Great location - two blocks to downtown with it's many shops and restaurants. Our room was large, with a fireplace. The bathroom was sparkling clean and the shower was great. Breakfast variety was excellent for a buffet and the staff was very helpful. Coffee to go is a plus! The breakfast room can get crowded so better to eat earlier or later. Whole Foods and CVS are right across the street if you want to pick up snacks, etc. The hotel was also very convenient for our day trips to upper Sonoma and Napa counties. We would stay here again and also recommend to friends.

"Sanoma"

5
30/10/2016

Great location and hotel . Grocery across the street walking to all good restaurants . Fireplace and pool and hot tub in courtyard . All rooms face courtyard . We gathered with 3couples had a great time . We had a driver and visited 8 wineries in napa and santa Rosa and Sanoma!

"Two Women on a Winery/Hiking Trip to Napa/Sonoma"

4
27/10/2016

Two women on vacation to hike, see wineries and eat at great restaurants stayed a couple nights at the Best Western in Sonoma. Our room with 2 Queen beds was especially roomy with a fireplace and Duraflame log as well as back a terrace looking over the pool. The room had a safe and was supplied with 5 luggage racks… the most I have ever seen in a hotel room no matter how upscale. The location of the hotel is in easy walking distance of the Square, restaurants, and Massage Envy for those who need a massage to help with the hiking. The free breakfast was located in a lovely setting with a terrace and offered hot scrambled eggs, sausage, oatmeal, coffee, tea, etc. Coffee and tea were also provided in the hotel lobby. In addition the hotel offers complimentary yoga by the pool on Monday, Wednesday and Friday mornings. The only significant drawback was the weak internet access. Evidently, Best Western's WIFI system requires the user to go to the Best Western WIFI setting with the strongest signal and then to Yahoo or Google to put in the password. However, the nice man at the reception desk failed to tell us about this process. There was info in the room to help us understand what we needed to do, but it took us a while to see it. Our bad on this one. However, even when we completed this process, access to the internet was iffy both on IPhones and on PCs. Cell reception was also not sufficient to connect to the internet. The only other caution was the noise level from other rooms, which disturbed the one of us who is a light sleeper. Otherwise this was a very good Best Western, with a great location, that offered us coupon discounts to some of the local wineries.

"Fabulous elegant affordable choice"

5
27/10/2016

Located 1 walking block to the town square, we were able to walk to restaurants, tastings, and the farmers market on a Tuesday evening. Elegant hot tub under a gazebo, beautiful pool all in a private quiet courtyard, free access to a local fitness center, clean up to date room and very comfortable bed, breakfast- best I have had at a Best Western and I have stayed at 10 this year, I look forward to returning soon

"Great hotel right in the walk-able city center of Sonoma"

5
24/10/2016

Very pleasantly surprised to find a fireplace in our GIANT room. The room was about twice the size that I was expecting, and everything was very well maintained. Great hotel right in the walk-able city center of Sonoma.

"Good Location"

3
22/10/2016

Although this hotel is in a brilliant location for the main square and a some lovely shops opposite, we found it disappointing. The room was always very dark, furniture dated and dull. The bed however was very comfortable. For us having the breakfast room a little away from the main hotel was not so good, especially if it rained!. The staff were friendly and polite.

"Excellent value, 5 star experience"

5
22/10/2016

We needed 1 night in the wine country to celebrate an anniversary. I called the Best Western number and asked if they had a room with an in-room jacuzzi in the Napa-Sonoma area and they found us a wonderful room at the Best Western Sonoma Valley Inn. We even got a discount for joining BW rewards program. The room was beautifully appointed, fridge, microwave, fireplace, King size bed extra comfy and the large jacuzzi tub. We were in a room over the adjoining convention center, very quiet and lovely. The Boze radio provided dreamy music for us. The hotel is across the street from a Whole Foods Market, which was perfect for a little cheese and wine in front of the fire.

"Oasis"

5
19/10/2016

The Sonoma Valley Inn is the place to stay in Sonoma . Its close to the town center and restaurants . It has a cozy feel to it and reminds me of the way inns used to be . Its drive up to the door which I prefer . The staff is very friendly and helpful with a smile .

"Great location and price! "

5
15/10/2016

Loved that we could walk to the cute downtown square where all the shops and restaurants are located. You really can't beat this location! Room was spacious and comfortable. Has a wood burning fireplace! Staff was friendly and helpful! Also can't beat free breakfast...was very convenient when we had an early morning tour booked (and by early I mean 10:00am....this is wine country!) Would definitely stay here again!

"Comfortable stay "

4
15/10/2016

Very well located, only a short walk to the main square in Sonoma. Our room was very clean and comfortable, but our favourite feature was the fireplace in the room which we used every night of our stay. The furniture is a little dated and the lighting a bit dull, but the bed was extremely comfortable and we slept very well. We didn't use the pool but other guests did and seemed to enjoy it. The staff were very helpful and gave us lots of recommendations of places to go, and even gave us some coupons for wine tasting. Would happily stay again

"A decent 3 star hotel, close to Sonoma Plaza"

4
14/10/2016

My family of 4 stayed here for 5 days recently. We had a good experience. The little fireplace courtyard is fun to sit in and sip wine and chat, in the evenings. The breakfast in the mornings is well run, well stocked and well managed. Kirsten & Co are going out of their way to do a superb job. The hotel itself looks like it is about 40 years old. Popcorn ceiling gives it away.... :) But the management is doing a decent job on maintenance. The front desk staff are very polite and friendly and helped us a lot with maps and wine-country info.

"Sweet Staycation"

5
13/10/2016

My wife and I chose this for a short, local Getaway. Comfortable bed. Nice fireplace! One very nice afternoon in the sun next to the pool. A really good breakfast. And just a block from Sonoma Plaza - we could walk to wine tastings and dinner. Didn't need to touch the car for two days. The employees were nice and everything was clean. We would do this again!

"Cech-Corrado Weddng"

5
06/10/2016

Very enjoyable experience, We were there for a wedding Accommodations were perfect. Breakfast was delish and abundant. Appreciated the hours assigned. Unfortunately, we were unable to visit any of the local wineries, due to time restraints, but will schedule more time on next visit

"Awesome service!!!!!!!!!!!"

5
05/10/2016

First of all I want to send out a big THANK YOU to Drew who worked the evening shift at the check-in desk. He was amazing - so kind. I feel bad but I did not get the other gentleman's name at check-in - we put him through a lot but he just laughed it off - and was a huge help to us. The best continental breakfast - such a variety - and it was free. Another hotel in the area charged us $12.99 for their continental breakfast and it was just basically fruit and oatmeal!! The rooms were comfortable and clean. I just cannot say enough about how wonderful our stay was at this Best Western. If I am ever lucky enough to return to Sonoma I will stay at this hotel.

"Very nice place"

5
04/10/2016

We stayed one night and had the next day to see the area which we have seen before. This is a very nice place. It had a pool and hot tub and a very nice patio area with tables near the hot tub. The room was clean and nice and the deck area was overlooking the pool area. We could exit to the pool area from the deck of our room. Nice atmosphere and decor. We enjoyed our stay. We required a 1 PM checkout which they allowed.

"Sonoma, CA"

4
30/09/2016

Walking distance to shops, restaurants and the main square park. Amenities, good. Breakfast, good. A variety of items. Hot tub rooms were located on the 2nd. floor. Suites rooms, very spacious. Pool and hot tub located outside, close to front desk.

"A Really Nice Place With A Great Location"

4
29/09/2016

My wife and I stayed at the BW Sonoma Valley Inn for 5 nights in September and used it as a "base of operations" for our tour of the CA wine country. Overall we were very pleased with our stay and felt it was similar to staying at a small B&B, but without the higher cost. The rooms are relatively spacious with most having a fireplace and private balcony overlooking the courtyard. In addition they offer a hot breakfast each morning, have a heated pool, hot tub, & sauna, and provide free WiFi. Furthermore the hotel's location is outstanding and within walking distance of the town square, specialty stores, numerous points of interest, and loads of great restaurants. In summary, the Sonoma Valley Inn provides a wonderful hotel experience at a fair price. Give them a try, you will not be disappointed.

"Sonoma last minute getaway"

4
27/09/2016

I won some tickets from a local radio station to an event at the Sonoma Fairmont Mission inn. The prices for an overnight stay there were not in my price range so after doing some research I chose this BW. The location is perfect. Black Bear diner and Whole foods is across the street and the Sonoma square is within walking distance. The hotel is clean, our room was directly above the lobby which I thought might be a problem with noise but it was not a problem. We will definitely return when booking another trip in Sonoma.

"Excellent Customer Service & Great Outdoor Space"

4
26/09/2016

I booked two rooms for my bachelorette party from 15-18 September, and due to a computer glitch one of our rooms was given away the first night. Before we arrived at the hotel (very late arrival due to evening flight from the East Coast), I received a phone call explaining what happened and instructions on the alternate hotel they already booked for us, no charge. Although it was disappointing to have our party separated that first night, the Sonoma Valley Inn went above and beyond to make up for the mistake with various methods of compensation. We were so happy with our stay! The rooms were very cute and decently spacious, and the double queen beds were pretty comfortable. We enjoyed the hot tub, outdoor fireplace,, and evening wine tasting! Also, the location is so close to everything! We walked to dinner both nights, and were able to Uber to several wonderful nearby wineries. All and all, it was a great place for a group celebration!

"Awesome at a price"

5
26/09/2016

We had no reservations as we weren't sure where we would be that day, but stopped at this hotel and were pleasantly surprised. While the room rate was a lot more than I normally would pay, didn't want to travel around looking. As it turned out there was an Indy Race at the Sonoma Raceway we were unaware of. The hotel is near town center so walking to different areas was easy. The staff were very courteous and helpful and the room was awesome with a fireplace, microwave, frig and patio overlooking the pool and Jacuzzi. For easy access to the pool area, rx a room on the bottom floor. The breakfast bar had so many selections, there was something for everyone. The hotel was within easy walking distance of several wine tasting rooms.

"Excellent base for exploring the area"

5
25/09/2016

We stayed here for two nights while exploring the wine area. From the moment we arrived we realised we had made a good decision. The reception staff were friendly and helpful; the rooms were large and well equipped (strange but quirky to find a fireplace in the room); the courtyard with pool, hot tub and sauna was relaxing. There was a good variety of hot and cold food provided for the free breakfast and the ladies who were in attendance always had a smile and a "good morning". The only negative was that our room (132) and other corner rooms cannot access the pool directly; if we were staying longer we would have asked to move. We would definitely stay here again and hopefully for longer next time.

"Still a Great Value - Comfortable Stay"

4
24/09/2016

My husband, two teenagers, and I stayed two nights at this hotel. We had stayed here 15 years ago and loved it – so it was our first choice when returning. Check in was smooth and quick. Front desk staff was courteous and our room was ready early. Loved the fresh chilled cucumber water in the lobby, and coffee and tea was also available for guests. Parking is plentiful and free. Laundry facility is also free for guests – which was a terrific perk. We did not use the fitness facility, but it offered a few machines and chilled water. The hotel itself is close to Sonoma Square, so it's a fantastic location Although a little older facility, it is well kept and very clean. We had a 2 Queen room with balcony and fireplace, which we loved – also a mini fridge and little sitting area inside. The room was spacious although I'd like a little more storage space/drawers for belongings. Beds were comfortable. Bathroom was clean and reasonably sized, with good water pressure and shampoo/lotion amenities provided. Would like to have had more shelf or storage space for toiletries. Plenty of towels, however. There is a coffee maker and complimentary coffee in the room. Breakfast was included. It consisted of eggs, bacon or sausage, baked goods, fruit, coffee, and juice. There is a small pool and about 12-15 chaise lounge chairs in the inner courtyard, which was a nice place to gather late in the afternoon – this seemed to be the place everyone went to with their cup of wine after a long day. Towels are provided and there is also a restroom, sauna, and hot tub in the courtyard. Nothing special but we loved this peaceful little area. The only downside was some guests were smoking by the pool, so the air was a bit smoky when we were there. The Whole Foods store across the street is a great place to buy a bottle of wine, some gourmet snacks, and even some hot deli foods if you don't want to eat out every meal. We were impressed with the nice variety. Overall, we were very pleased with the hotel. Although a little older than when we were here last time, it still was a great value for a fantastic location in Sonoma. Nice sized space for a family. Very comfortable stay and we'd come back again!

"Covering the basics"

4
23/09/2016

We stayed here on our last trip to Sonoma in an effort to see if saving on hotel rooms would change the way we viewed the area. On two previous trips, we stayed at upscale, high end places and wondered if we fell in love with the pampering and amenities or the town itself. We also did this in two other California towns. In the other places, the Beat Westerns were awful. Dirty and basic but the Sonoma Best Western was a different animal. We were met at the desk by Pauley who took care of our every need and answered numerous questions. Our rooms were spacious and well equipped and we were in walking distance of the center of town. In the evening, we met other visitors as we sat by the common fire pit. The free breakfast was the only bummer as it was really worth more to pay and eat some palatable food. Our beds were comfortable and other linens at least soft and large enough. We found that The hotel wasn't what made Sonoma but that Sonoma made it worth the hotel.

"Beautiful Courtyard"

5
23/09/2016

This place had a private 360 degree inner courtyard with a pool, hot tub, and sauna. Also had tables, outdoor heater. The rooms all opened up to the courtyard. It was within walking distance to the Sonoma Plaza with shops and restaurants. You can drive to Sonoma and Napa wineries and also the Central Coast wineries.

"Good vale in downtown Sonoma"

4
22/09/2016

I stayed as part of a large group of motoring friends and enjoyed the stay the hotel is well appointed and very local to the main town square and a strip mall The room was great and well appointed. My room was a corner room on the second flirt facing outward If you have trouble with mobility ask for ground floor too and don't ask for the suites Breakfast was hot and cold and very good Overall for Sonoma a good value hotel

"BEST WESTERN Sonoma Valley Inn & Krug Event Center"

5
18/09/2016

Very nice room, breakfast, and staff. The guy at the front desk at night was very nice, and gave us a free room upgrade, because we booked the wrong night. Very good muffins, and you get 10% off at the Black Bear Dinner across the street, if you stay there.

"Convenient Location - Needs an Update"

3
18/09/2016

While attending a weekend wedding we stayed at the hotel given family and friends were staying there as well. The hotel is in a convenient part of town and a block or so from the central park area and hub of restaurants. The hotel could use an upgrade in its rooms as the appearance is a bit antiquated. The rates seemed a bit pricier than normal but due to its location and time of the year seemed to be understandable. The center courtyard where the pool is located is a nice place for friends and family to gather during the day.

"Cozy motel"

3
17/09/2016

Pros: Location - very close to Sonoma center, Whole Foods Market right across the street. rooms are spacious and clean. Nice pool area with jacuzzi. Breakfast included. Free parking. Calm and relaxing atmosphere. Cons: basically it's a motel with jacuzzi and breakfast. Good for overnight for those who are more interested in the wine tasting. Bottom line - in comparison to other hotels in Sonoma (quite expensive) this is a good value for money but very average.

"10yr Anniversary Motorcycle Wine Tasting "

4
14/09/2016

It is a great place to stay. Very clean, natural fireplace, yoga in the courtyard. Staff is beyond excellent, with fantastic suggestions for winery tastings. Nice outdoor space for breakfast! Great value.

"Good and convenient"

3
14/09/2016

Convenient stop-off. Fit for purpose as a base for exploring but not a destination venue to hang around in. Somewhat impersonal, no bar and low grade breakfast facilities. Por wifi - so not deal for conference delegates! Our room was pretty noisy.

"weekend getaway."

3
12/09/2016

Hotel is average, this place is only for you to sleep. if you don't mind the noise of the loud air condition unit. The Lobby need to be updated, the carpet floor behind the counter is so dirty The location is ok., if you want to get away to have overnight weekend for wine tasting. its located in the old downtown area. you will find good local restaurants (whiskey bar) and also Catholic Church is walking distance, there is also a replica of the mission church. oh wine tasting you can go to the reception and pick which wine tour you want to take. but if you are driving you will enjoy it more you can take your time and choose which winery you want to go. I would recommend the Castle its a little far from the Hotel its about 35 to 45 minutes drive in Napa/Calistoga but its worth the drive.

"Weekend Wedding "

3
11/09/2016

A block or so from the center of town. The king with fireplace was clean, but not available when we arrived on Friday afternoon at 3:30 pm. Ready by 4 pm. Room was basic. Breakfast was basic too and basically horrible. Scrambled eggs cooked in identical half circles. Tasteless. Tiny thin bacon - tasteless. Bananas- green but edible. Kind of low end. Price per night was high for these accommodations.

"Just around the corner to the Plaza!"

4
07/09/2016

Lovely room off the pool with a small balcony. Very good breakfast , well prepared...even scones! Beverages available all day...no, not alcohol :) Quick walk to the action and several tasting rooms. Blessedly quiet .

"Good family hotel in the wine country...."

4
03/09/2016

In the middle of the week, we suddenly decided to go away for couple of days and Sonoma came to my mind - my daughter was going through the monotonous extended summer - my wife also said yes and we just drove off on Wednesday morning. Paulie from the hotel helped me book a room with very reasonable rate. After all day in Napa, we arrived at Sonoma Plaza and within 2 mins we found the hotel. The reception was great, got the room in 5 minutes and got the room we wanted. Nothing very fancy, pretty good room and everything we wanted were there. Beds could have been a bit firmer, but it was fine. Next day morning breakfast was pretty good at the Krug Center Hall of the Hotel - food was good and staff was friendly.

"Comfy Hotel-helpful Staff"

4
28/08/2016

Stayed here Thursday and Friday night ( BIG increase in price for Friday night!) Enjoyed the breakfast with waffles, eggs, bacon, yogurt and muffins. Plenty of beverage choices too. There's complementary yoga by the pool- I didn't have time to take advantage of. Nor did I use the inviting pool/spa. Check in and out was quick. Reception area has beverages available 24/7. Room was quiet and comfy. Used the fridge for purchases:)

"Perfect"

5
28/08/2016

Our accomdadation was 5 star. Within walking distance to downtown, pool and surrounds so beautiful, breakfast was yummy and in a great local. Service was excellent and nothing was to much trouble.I hope to visit again

"Dated, but good price, clean, & breakfast!"

4
27/08/2016

This Best Western in Sonoma is close to town (2-3 blocks)! The staff was very helpful and the ground are well kept. Although it's an older, rather dated structure, Best Western has updated the furniture and decor in the rooms. Our room had a fireplace, a mini-frig, and window air conditioner. The breakfast buffet had eggs, a meat dish, several kinds of bread and rolls, juice, dry cereals (love the granola), hot oatmeal, coffee and hot water for tea. All in all a good pick for the location, price, and quality of the room.

"NICE IN COMMON SETTING"

4
22/08/2016

Picked this off the internet for a one night stay in Sonoma. It came with a couple free winery tasting settings. We got in later in the afternoon so with business hour type of restrictions we couldnt make it until the next day to the tastings. It wasnt planned that way, but we made it work. The hotel staff were friendly and very helpful with eating and drinking places to go that we would like. the room was very nice and clean. Large and welcoming. The hotel sits in the midst of an older town setting but it blends well into the surroundings. I would stay here again without question. The morning breakfast was also really good and free!!!

"Great Stay"

5
22/08/2016

We stayed here for one night for the wine tasting part of our trip up the west coast. We thought the hotel was in nice condition and our room was huge! It had a fireplace with a log in it, AC, nice bathroom and shower and delicious complimentary hot breakfast. It was within walking distance to many wineries, wine tasting rooms, restaurants and a cute little downtown. It is also close to both Sonoma and Napa. The only complaint would be that there is no microwave, but it wasn't a big deal!

"average, much better out there for the price"

3
14/08/2016

wished we had stayed in Napa at the Ivy House instead .pillow sucked. rooms are dated. breakfast had powdered eggs. internet was very slow. no elevator to second floor. had to haul all my gear up the stairs the whole time, asked for lower floor, would accommodate. will try another hotel when on business in Sonoma, or just stay in Napa moving forward.

"Perfect location and friendly staff"

4
13/08/2016

This hotel is close to the square and walking distance to many restaurants. The staff were so friendly and went out of their way to make this a great experience. We have stayed at this hotel several times and will return again.

"Sonoma is a definite bucket list item!"

4
12/08/2016

Let me just start by saying that Sonoma is authentic. It is not one of those contrived destinations where corporations create a hamster like environment for tourist to visit. With this authenticity comes great unique places to stay and eat. A hotel we keep coming back to is the Best Western Sonoma Valley Inn... It is a happy place to stay. The staff there have always been helpful kind and eager to share information about local attractions. The guest are friendly too. The place hat has a great energy about it. The rooms are clean but slightly dated, nothing that will bother you after a glass of wine or two! The beds are spotless with a fresh clean top sheet over and under the comforter, and super comfy pillows. We have stayed at one of the newer and more luxurious inns in town and it was lovely, shiny and new but when we return to Sonoma we will stay at the Best Western because of the service, comfort and vibe. Cheers!

"Nice hotel and close to town. "

4
10/08/2016

This is a very nice place to stay while in Sonoma. Town is a block away with many tasting rooms, shops and restaurants. Down stairs room had access to the pool and hot tub, and a seating area. Provided breakfast is very good. Guest laundry is free. A Whole Foods is across the street. Only complaint was that there were no in room microwave ovens. There was one microwave in the office. Second time here and will be back.

"Not so bad not so good"

3
08/08/2016

Best Western Sonoma Valley Inn & Krug Event Center is in a convenient location. There is a shopping plaza with a Whole Foods Market opposite from the main building. It is literally across the street. So convenient. It's a plus! The outlook of the motel is much better than inside the room. The room is just regular motel room, dark and windows facing the hallway which you will not open the curtain. Our room is included breakfast. Breakfast hall is located in Krug Event Center which is just a small building behind the main building, serving coffee, juice, cereal, fruit, toast eggs etc. We had some coffee and cereal and we were on our way. In conclusion, for the price of the room in "Sonoma", it's not bad. But for the standard of a motel/hotel, it is just average.

"Nice Getaway!"

4
06/08/2016

We traveled as a three generation family and rented three rooms. The rooms did vary in features. One room had a VERY high bed and was difficult for those in our party with mobility issues. Another room had no fire screen covering the fireplace. The room with the high bed was more worn than the other two. The furniture was more dinged up and the showerhead dial dislodged when trying to change the spray pattern. Beds were comfortable, but varied in softness levels. The outside grounds were well kept. The pool had leaves, hair and other debris (insects, etc.) floating during mid-afternoon, however. It was also hard to walk by the pool deck when it was wet. The health club was ok and provided a light workout. The best part of the stay was the breakfast. Nice surroundings, hot food and pleasant, helpful staff. Much better than breakfast experiences at other hotels.

"Overpriced Motel but with some Positives"

2
03/08/2016

My family stayed at the BW Sonoma Valley Inn for 2 weekend nights. Here are the Pros: My kids enjoyed the pool, hot tub and the free breakfast. The motel employees were very courteous and friendly. The location is excellent, and very close to Sonoma Square, Train Town, the Mission Solano, nice restaurants, etc. Here are the Negatives: The room was quite outdated, had a lot of spiders and other bugs due to apparent non-use for a while, and the carpet looked very tired. There was mildew in the bath tub. Overall, it was the experience of a budget motel room but at resort prices.

"Two nights in Sonoma"

5
02/08/2016

Well-maintained property in an excellent location. It is a short walk to Sonoma Plaza where you can enjoy all of the great restaurants and tasting rooms and in under 30 minutes you can drive to over 50 differnt wineries! Rooms are clean and comfortable. I would definitely recommend this hotel to family and friends!

"Great Location, Good Value"

4
01/08/2016

The best thing about this hotel is the location, less than 2 blocks to the Plaza with all that it has to offer (good restaurants, stores, farmers' market). It is also across the street from a strip mall that includes CVS which is handy if you forgot to bring something. Room was clean, everything worked properly. There were 2 straight-backed chairs with padding that were not comfortable; the desk chair was better. There was a fireplace with a Duraflame log which we did not use. We had room 129 which had a view of the stairs to the 2nd floor but it appeared that almost all the other rooms had a little better view. Breakfast is in a building a short walk away. It was kept fully stocked, never ran out of anything. There was a pancake machine which made so-so pancakes (too dense, not at all fluffy), oatmeal, scrambled eggs and the usual selection of cold cereal, bread, pastries. Pool area was clean and quiet. We did not use the pool but enjoyed the whirlpool. You pick up pool towels in the lobby and walk through to the pool courtyard. I booked directly at the Best Western website. At first it seemed I would get the same AAA price as advertised on other sites but when I entered 3 nights, I got an even better rate. There is no elevator so if carrying your suitcase to the 2nd floor will be a problem, be sure to ask for a room on the 1st floor. If I returned to Sonoma, I would stay here again.

"Overnight stay"

5
28/07/2016

We appreciated the large rooms with comfy beds and the option to use the fireplace. The large hot tub and courtyard provided a great space for hanging out. We also appreciated that there were many options available for breakfast such as fresh pastries, oatmeal, fruit, yogurt, eggs and waffles. A healthy grocery store is conveniently located in the strip mall across the street along with a drugstore and other stores. All of the staff were friendly and accommodating.

"Hotel didn't have my booking"

4
25/07/2016

I had a Tripadvisor confirmation number but the hotel had nothing regarding my reservation. Luckily they had a room and charged me the Tripadvisor rate. The hotel was in a great location and very nice and comfortable. I will go back again but I won't be using Tripadvisor to book it. I can't find anyway to contact Tripadvisor to find out what happened to my booking.

"Nice Hotel But........."

3
23/07/2016

Stayed at this hotel for 2 nights July 2016. The pool area and breakfast area are simply beautiful! There is coffee always in the lobby. The breakfast is plentiful and good with outside seating if you choose. The rooms are a little dated but clean. There is free wifi and free use of the laundry facilities. Don't find that very often. My problem was with the staff I encountered. Second day there we were gone all day to the wineries. When we left the maids were in the room next door. When we returned our room had not been cleaned. I called the front desk. I was told I must have left my do not disturb sign out and that is why no cleaning happened. No I did not as I did not have a do not disturb sign. But I was made to feel this was my fault by the front desk person Darrel. I asked if someone could come clean and bring towels. I was told very rudely that housekeeping had left for the day. So I asked for towels at least. One hour later 10:30 got towels. I checked out with Gabby. When I asked for a receipt I was told that she could not give me one. I made my reservation with an outside 3rd party and I would need to get my receipt from them. I didn't quite understand this as other hotels I had stayed in did not follow this policy unless you had prepaid. Anyway Gabby was very condescending and didn't want to be bothered to explain. It is very nice to stay in a beautiful facility but if the hotel staff treats the guests with disrespect that pretty much leaves a bad impression. Sonoma is a beautiful area and these are the only 2 people who were so rude during our stay there. But for the price we paid at this hotel they should have been jumping thru hoops to make us happy. Maybe these 2 need a little mentoring in dealing with customers in a pleasant manner!!!

"LOCATION, LOCATION, LOCATION"

4
23/07/2016

Stayed here to attend a family wedding in Sonoma. Nightly rate (for weekends) was $300+/night. After all, it is only a MOTEL, so was expecting nicer rooms for that price. But the location of the hotel more than made up for the room rate. It is located off the busy "main" streets, yet is only a block away from the downtown area and their central park. Weather was lovely, so we walked everywhere that weekend. GOOD TO KNOW: It's a dog friendly hotel, fireplaces in the guest rooms, free wine tasting in the evenings, free morning yoga classes outdoors, by the pool, and free Breakfast (albeit typical free-hotel breakfast) included in the room rate. The walk to the breakfast building was shady, along a well-groomed path with benches and garden art. Sufficient supply of coffee & tea was provided, along with breakfast choices (waffle iron with two types of batter, scrambled eggs, bacon, pastries, breads, yogurt and fruit, etc.). The hotel employee ("server") made sure the tables were bussed and the dining room was clean, that coffee was replenished before it ran out, and ensured a sufficient supply of food was displayed for the guests. Good job there. No valet (it's a motel), and "drive-up to your door" parking. The hotel is a rectangle, with an open atrium in the middle (the pool, hot tub, and garden area), so most rooms (ground and 2nd floor) have a view to the pool/garden. My room was on the ground floor with a patio, and had a low, private gate that let me walk right to the garden/pool area from my room. Second floor rooms have a balcony overlooking the same. My room had a fireplace and think most of the guest rooms have a fireplace. The hotel is dog friendly and Whole Foods, CVS, and Black Bear Diner is nearby. -The hotel grounds are clean and well-kept. I felt safe here, being a single traveler. -The rooms could use a facelift, and better/more lighting in the guest rooms. It was a little too dark for me - even with all the lamps on. -A/C units are those "swamp coolers" type. I had to kneel on the ground to see the control buttons on the unit. BOTTOM LINE: I would stay here again because of the location.

"Girl's weekend out 2016"

4
23/07/2016

Stayed here for our annual Girls Weekend Out with childhood girlfriends. The hotel was a pleasant surprise. Front desk was welcoming and polite. There is ice cold water,ice tea and coffee in the lobby The rooms are clean and modern. Comfortable beds air-conditioning in the room. The breakfast was included and had the basic continental breakfast. Scrambled egg,bacon different breads for toast, fruit, juices cold and hot cereal The breakfast is served behind the building in their conference room. Great outdoors gas fire place and seating area There are bikes to rent $20 for 2 hrs and $35 for all day. A few Blocks to town with shopping and restaurants We used the hotel through groupon which included free wine and cheese tasting

"Functional and clean"

4
23/07/2016

We booked this hotel as it was a pick up spot for our 1/2 marathon. It is located on a busy corner and a short drive from downtown Napa and other quaint dining spots. We did not stay in our hotel but for shower and sleep. The room was large and clean. Minimal traffic noise and we felt safe. We stayed on the second floor and were awakened by our upstairs neighbors walking around, getting out of bed to go to the bathroom etc..the floors are very "creaky." The pool is super tiny and the hot tub looked clean (we did not swim). For the price this hotel was functional and clean for our girls weekend. I'd book again, but request the 3rd floor!

"Continued Excellence"

5
23/07/2016

The Best Western Sonoma Valley Inn continues to deliver consistent service and experience. This is the third stay at this hotel and the staff continue to be professional and happy to meet our needs. You can't beat the location. This hotel is a great value!

"Convenient and comfortable"

4
22/07/2016

Enjoyed our 1 nite stay here. Tranquil surroundings and convenient location. Across the street from Whole Foods and 2 blocks from the Sonoma Square where everything happens. Dont miss the Farmers Market held each Tuesday when in season. Food, wine, music and merchants abount. BW is in the right place for it all. Nice pool and hot tub. Would come back and stay longer!

"Better, but..."

4
21/07/2016

The property is basically sound, the location is good, and the property is clean. There is still a need for renovation, not just basic painting, but replacing wallpaper, flooring, fixtures, etc. The room was large and had many good points, but a lower floor room will have various plumbing sounds and footsteps coming through. The courtesy and attentiveness at the front desk varies--it should be uniform. Still, for the price and location, it is not a bad option.

"Great central location, average hotel"

3
21/07/2016

My husband and I stayed here for a quick weekend getaway. The location is the best part about this hotel, as many other reviewers have said. It is literally across the street from Whole Foods and a short walk to the town center. The hotel itself was nice. It has a nice pool and spa, plus a steam room. It was pretty full when we stayed there (June 2016) but was fairly quiet in our second level corner room. The room itself was adequate - spacious and bright. The bed was comfortable. The bathroom could have been a little cleaner, but the jetted tub was awesome. The wifi signal was not very strong. I feel this place is a little over priced for what it is, but I guess it's because it's in a desirable area. The town itself is rather sleepy (we were there on a Saturday and there was not much going on) so this hotel is better for relaxation rather than going out. Would be ideal for a wine tasting trip.

"Perfect location, spacious room"

5
20/07/2016

My husband and I spent 3 nights in Sonoma at the Best Western, and we would definitely stay here next time we're in wine country. We chose the Best Western because it was significantly less expensive than spots actually on the square, but it's only a couple blocks farther. The hotel is an easy walk to the town square (5 minutes at most), and there's even a short-cut path from the hotel to town that's lined with flowers, trees, and a fun ostrich sculpture. Our room was huge and had a mini fridge and a fireplace. The rooms all form a courtyard around the pool area, but noise wasn't a problem. Desk staff were friendly and helpful. The free hot breakfast was great and the coffee was the best we had during our entire trip to northern Cali! We enjoyed having breakfast on the patio off the main dining room. Plenty of free parking for hotel guests. No complaints except that we should've planned to stay in Sonoma longer! :-)

"Best thing about this Best Western is the location"

3
19/07/2016

Excellent location just off the main square in Sonoma. We were required to book for two nights even though we only wanted one. Rates are high for what you get. WiFi is spotty and erratic. The room was nice but not too clean with dirty grout in the bathroom and a very dated look. Mattress was soft and the pillows were large and hard. Bed was poorly made and we had to take it apart to get the mattress cover from ending up in large lumps. No top sheet just duvet. Breakfast was adequate although the scrambled eggs had the consistency of powdered eggs. I would only recommend this hotel if you want to stay near the square in Sonoma.

"Quick trip to wine country"

4
19/07/2016

Quaint clean perfect for family getaway to wine country. Staff was helpful. Breakfast was very basic but OK The hotel is right in the center of all activities in Sonoma Walking distance to food shopping and a lot more Would go back if ever back in wine country Free laundry!

"Awful"

1
16/07/2016

This hotel had the worst ratio of price to value than any place I have ever stayed in my life (and I've traveled a lot). This may seem like an exaggeration but it is true. It was unbelievably terrible. The room was dirty and old (we stayed by the pool on the ground floor), incredibly dimly lit, the pool was small and dirty. The only good thing I can think of about this hotel is the location. To think about how much they charge versus what you get is truly mortifying. If you are considering this hotel at this price point please spend a few more $ and go to the fairmont or Renaissance - I can't imagine they would be anywhere as awful. Again, I am not exaggerating and I dislike when people leave unfair and biased reviews based on one encounter with a rude person or something similar. Here the totality of the experience was god awful.

"Sonoma Places to Stay"

3
11/07/2016

Nice little old Best Western, could be cleaner, but great location within walking distance to downtown square...pet friendly also! Was a business/personal trip. Front desk was nice, service average in terms of giving information about the hotel and area. We only searched pet friendly hotels for this stay so I cannot compare pricing or cleanliness or service to other hotels in the area.

"brilliant"

5
05/07/2016

We arrived in Sonoma on a Saturday night & couldn't find a room, but I liked the look of this place so booked it for the Sunday & Monday night ( we then found a room a few miles away off the interstate for the night). We arrived early on the Sunday & our room was ready. We like it so much we extended our stay by an extra night. Fabulous pool area, lots of seating, we had supper in the seating area 2 nights, Wholefoods is just across the road. Back to the pool area, (why do people smoke in the pool when they think no one can see... , and I was surprised to find that dogs are allowed around the pool if on a leash.......but on the sunbeds???) Neither of these are the fault of the hotel staff. Great breakfast served in a detached building, really good choice & there was outside seating. We took advantage of the yoga sessions which were held around the pool area. The location is fantastic for an easy walk to the square & Tuesday evening farmers market, lots of fab food stalls & live music. Bikes are available for rent, great to get around the vineyard tastings. Chilled water & iced tea in the lobby all day, & really friendly & helpful front of house people. definitely recommended & would make this my first choice next time I'm in Sonoma, thanks .

"Sonoma Valley Inn"

5
03/07/2016

We stayed at the Sonoma Valley Inn and Krug Event Center for two nights while in Sonoma. The location was outstanding--we were able to walk everywhere. Our room was quiet and the beds were comfortable. The added benefits of the pool and jacuzzi were great. The complimentary breakfast was also a plus. For NASCAR fans, we heard some of the drivers stay here!

""We're here for the vineyards, not the hotel""

4
02/07/2016

This is a two-story motel. The rooms are dated and worn, but they do have a fireplace and a Duraflame log if you are inclined. The hotel encircles a courtyard that has a small but lovely pool on one end and a wine-tasting patio on the other. While there is no restaurant (other than the breakfast served in the small conference center on the premises), the hotel is across the street from Whole Foods, CVS and Baskin Robbins. The hotel is two blocks from the Sonoma town square, where a wonderful array of restaurants are.

"Don't believe the hype!"

3
30/06/2016

Yes, the "motel" has a great location. But come on people, it is still a Best Western Motel. Every thing about it is motel. It is not a Hotel and it certainly is not an Inn. Just because it is in fancy shamcy Sonoma, doesn't give it the right to call themselves an "Inn"! The furnishings,the in room amenities, motel. Two floors,no elevator, motel! The staff,clueless,motel. The breakfasts, motel. Quaintness, motel. Weak wifi,motel.

"Best Stay in Sonoma"

5
29/06/2016

It would be nice to have an exhaust fan in shower/toilet area, pocket door in this area slid roughly and was loud, couch is a bit uncomfortable. These minor issues did not diminish the long list of other great things about the suites at your location. The courtyard and landscaping is beautiful, the room and amenities were very comfortable and pleasing and the proximity to downtown is ideal. Thanks, Mike.

"Definitely consider!!!! "

5
29/06/2016

Room was spacious (we had a corner room) and very clean, a little street noise one night. Great location. Continental breakfast in a beautiful garden setting. Would definitely stay there again. We were there looking at Sonoma State for my daughter....a 20 minute drive.

"Great stay!"

5
28/06/2016

Very friendly staff. Pool, steam room, hot tub were great. Good, hot breakfast. Loved our room- comfortable bed and pillows. Quiet. Walking distance to Sonoma square- food, wine tastings, wine trolley.

"Always happy here"

5
27/06/2016

This hotel is one of our favorites when we visit the Napa area. It is convenient to the Sonoma Sqaure, which we love the Tuesday evenings of food, families and fun, outing. Vendors galore with food trucks, fresh fruits and vegetables, & crafts. Also, close to shops and restaurants. The hotel itself is very nice. The rooms are very spacious, comfortable and clean. The grounds are landscaped very nicely. We love the courtyard in the evening sipping wine around the fire pit and meeting other people that are staying there. There is a nice pool and hot tub. The continental breakfast is in a different building, but very nice.

"Great location!"

5
27/06/2016

I have stayed here for work many times, and every time, it's been great. It is close to the plaza. The rooms are spacious and clean, and the staff is friendly. Great breakfast, too! The only downside is that there are no refridgerators or microwaves in the standard rooms.

"Relaxing Exprience and Wonderful Staff"

5
27/06/2016

My wife and I checked in on Sunday June19th as the first stop on our Anniversary Vacation to tour the Wine Country. After a long flight from Minnesota and fighting the Fathers day traffic from San Francisco to Sonoma we checked in late around 6:00 p.m. The front desk staff was very pleasant and helpful, and when they found out we were there for our Anniversary even upgraded our room to a suite in the Event Center. What a nice gesture, and a very nice room with separate Jacuzzi, a balcony, very comfortable bed and even a bottle of wine in the refrigerator...good show. One glitch however, we could not get the air conditioning to function properly. I'm still not sure if it was the a/c or just "user error" on my part. When we called to have someone look at it, they sent someone quickly (remember it was getting later Sunday night). I have to give him credit for his yeoman like efforts to get it functioning, but to no avail. Not a problem here, they just moved us to the room next door (now we got two balconies...whoooohooo). The rest of our stay went without a hitch. The breakfast was simple eggs/sausage/bacon with the standard cereals, danish etc. but was done right with staff making sure everything was refilled promptly. When we ventured out on our own tour of the wineries, the staff was very helpful in giving us suggestions and supplying us with discount coupons for tastings. Thank you. We chose this hotel because of it's location to the square, and it is just the right spot for low key. moderately priced, relaxing "home base" for a wine country experience. We highly recommend it. Thank you to the staff for your efforts all around.

"A good place to stay in the center of Sonoma"

4
22/06/2016

The only problem during our 3-day stay was that the hotel computer was down at the time of our departure, and it took a week before our receipt was emailed. But everything else went very well. The hotel was quiet, the room was clean, the staff was helpful, and the free breakfast wasn't bad. Another plus was the location--around the corner from the town plaza and across the street from a shopping center.

"Nice hotel"

5
13/06/2016

Great place to stay- loved the spacious room, beautiful grounds and general area. Room had good space and separate bathroom behind a wall so others that sleep later are not disturbed. Also had an a porch type area with 2 chairs that overlooked the pool. Beds and furnishings are updated and comfortable. Breakfast was busy but quite edible and entire staff was both competent and helpful. No surprises

"lovely stay and perfect for Sonoma Plaza"

4
12/06/2016

This hotel is situated around the corner and a 2 minute walk from the historic Sonoma Square Plaza. Rooms are built around a central courtyard and swimming pool with security gates for private access. My room was big and very comfortable done in a lodge style and even came with a fireplace (although not needed when it's 90 degrees). Breakfasts were self service buffet style and had everything you could ever want. Breakfast could be taken in the dining room or outside in the lovely courtyard garden. Definitely recommend this place

"June in Sonoma"

4
07/06/2016

I enjoyed my stay at the Best Western Krug Center. The weather was ten degrees cooler than the valley that made for comfortable exploration of the quaint little town square. I like this hotel because it has a hot tub, sauna and pool in a courtyard and lovely fountains and birds singing. I always request a lower patio so I can walk from my room to the pool. The hotel is in easy walking distance to the town which has lots of shops and restaurants. We chose the Swiss Hotel for our meal on there patio. Their food is home-style, and delicious, but there are more gourmet options around the town. If you go during the week rates are cheaper, but the wine tasting around the town ends at 6!

"Nice location/staff"

3
06/06/2016

Other than the nice location and wonderful staff and grounds, this hotel isn't much to write home about - especially given the price for 2 nights. Rooms are dated; loud AC that shuts off for no reason.

"Great Lcation"

4
06/06/2016

This hotel is always the perfect choice when you plan to enjoy the Sonoma Square location. The hotel is clean,with a lovely court yard and pool and great staff! WE have stayed here with friends and family for a number of years.

"Great location in Sonoma!"

4
03/06/2016

This hotel was a great value for my husband and I. We booked through Groupon and found the rooms to be clean and updated. The pool and social area, as well as the complimentary breakfast, were pleasant. I highly recommend this hotel for those exploring Sonoma!

"Sonoma vaca "

4
02/06/2016

Friendly staff, welcoming lobby included tea/coffee/lemonade. Adorable courtyard with fire pit, hot tub and pool. Each room has a patio. Breakfast was enjoyable as well. Perfect distance from plaza. Beds are firm but linens are nice. "Gym" fail not adequate in my opinion. Very small only 2 cardio and one generic weight machine.

"Good location, Good Value"

4
30/05/2016

This older motel has been recently renovated and offers helpful staff, good location and nice amenities. In the inner courtyard, you'll find a pool, jacuzzi and steam room. Breakfast is offered in a separate building, but we didn't get a chance to sample it because we always walked into town to try out local restaurants. That's another plus for this hotel -- you can easily walk to Sonoma's central plaza for shopping, sight-seeing and sampling the many restaurants. Hotel rooms are a good size with balconies, hairdryers, irons and ironing boards. Our room had a fireplace with a pressed log and matches ready to go. The sink area was a bit small for two people, especially because the coffee/tea service was on the counter. Special kudos to Gabby on the front desk, who went out of her way to respond to an awkward situation at check-in.

"Nice place to stay for a break in Sonoma valley "

4
25/05/2016

This was nice hotel/inn - comfortable, well located , with most amenities a person on a short break would want. Check in & out process was smooth. We were lucky to have a ground floor room, with parking just outside, which was convenient for moving luggage. Overall we had good stay

"Amazing Stay and Great Location"

5
25/05/2016

Had a great time in Sonoma. We are a 30 year old couple that wanted to find a hotel close to the action so we wouldn't have to worry about driving home at the end of the day. This hotel is perfect for that, it is maybe 15 yards to the plaza, which is where all the good restaurants are. The hotel also offers an amazing military discount, friendly staff, and Jacuzzi. Highly recommend

"location is the best part, along with pool"

3
24/05/2016

I usually don't stay in a hotel like this, we paid $400 each night for a small, uncomfortable room. I give an average rating, because for the star rating of this hotel, it is probably average where it falls. The pool was a great amenity. The location is why we chose this hotel. Across from Whole Foods and short distance to Sonoma square hot spots. The breakfast is not anything to look forward to. Customer service was acceptable.

"Convenient but needs an update"

3
21/05/2016

Our room was just OK. Small bathroom and sink area. Needs updating. Best part was the easy walk to the square and tasting rooms and restaurants. There is a substantial breakfast included. The coffee is weak and tasteless though. The HVAC is seriously old and weak. Hard to get the whole room cooled.

"Nice location to the plaza...needs customer service training"

3
21/05/2016

Just a block off the plaza, comfortable rooms, large bathroom (sink outside) and room has a working fireplace. The center area with pool, Jacuzzi, steam room -- tables to sit if you could get the staff to start the small fire pit. Breakfast in other building (Krug Event Center) or is it--first morning yes; pancakes, bagels, apples, bananas; second morning the door is locked -- no note nothing. Walked over to lobby -- desk clerk noted as you can see it is in here this morning. Why no notice-- "most guest figure it out" Yoga is offered free on M, W and F in room states 8am signed up in lobby-- All ready to do yoga--no instructor; went to lobby to ask; Yoga starts at 9am --"didn't you read the poster by the pool" we showed the room promo :-( Check out; I had to provide my email to get my receipt-- ok I was emailed my confirmation, emailed a reminder -my email is not in my folio? Guess what - I never rec'd my final statement by email. Wifi was good and easy to access. The desk clerk smoking next door wasn't too attractive either. Nice Best Western I would say 3 star property -- but the cost of $270 a night- you would expect better customer service -- the staff could not care to be there in our opinion

"For a good price go, otherwise skip it"

2
17/05/2016

I'm amazed by people writing favorable reviews as that was NOT our experience. Pluses were: across street from Whole Foods Market, CVS pharmacy, pizza place and a diner. Also easy walking to a large variety of irestaurants a couple blocks away. Negatives: old decor, not very clean, maintenance issues in the room and outside, poor quality wifi, poor quality breakfast, very old and noisy HVAC, filthy exhaust fan in bathroom. low quality toilet paper, towels, etc., door security inside room was a joke. No elevator, but just 2 floors. Bathroom floor tilted and no where to put toiletries. Front desk had an idiot working when we checked in. Not of a quality usually associated with Best Western brand. So, if you get a good price stay as other hotels seem very pricey, but if not a good deal, spend your money on a higher priced hotel. We had what they called a "family room" which had a pull out sofa in addition to the king sized bed, but the room was odd. It was noisy from outside traffic.

"Here for a wedding"

4
17/05/2016

The room was great - bathroom a little dated - but everything was clean and comfortable (including the bed!). The staff was wonderful and the free breakfast, acceptable. We did not use the pool but relatives did and liked it. We liked the proximity to downtown square and many wonderful restaurants and bars.

"Great location in Sonoma"

4
17/05/2016

Nice hotel near the Sonoma Square! Lots of local wineries at the square so no need to drive out of the area. Be sure to visit Roche winery! Fun shopping to break up the wine tastings! Whole Foods market is across the street to grab some goodies for your picnic in the park. Been going there with the family for 28 years. Great education buildings at the square. Highly recommend a Sonoma trip for the whole family.

"Not worth the price"

2
16/05/2016

Comfortable and great location/proximity to downtown Sonoma. Average accomodations in room; gardens/grounds average and relaxing; breakfast the worst that we've encountered with Best Western: located in tightly crammed lobby, awkwardly arranged and quite inaccessible without stumbling over fellow guests and staff. Unfortunate considering outrageous pricing for a one night stay.

"Sanoma Valley trip"

4
16/05/2016

Location was very good. It was in downtown Sanoma. Staff was friendly and helpful. Very good for the value. Included breakfast, free parking and wi fi. Would recommend this hotel to visitors going to Sanoma valley

"Free yoga by the pool ??"

5
13/05/2016

A pleasant surprise. Friendly staf, pool&spa&steam room, complimentary breakfast, 3 times a week free yoga class by the pool. All day water and ice tea in the lounge, during the day also coffee and tea. Rooms were fine, with a balcony. The best thing, the location, across the street from whole foods and only a few minutes walking to the historic plaza and restaurants of Sonoma. For those who want to do wine tastings without driving, Sebastiani is withing walking distance. Also a bit further, but beautiful is bartholemeu. For hikers, the short overlook trail gives you views over Sonoma.

"Perfect Place to Stay for any trip"

5
09/05/2016

I have stayed at this hotel multiple times with and without my significant other and children. It is the best place to stay to be in walking distance of restaurants, shops and wine tastings. The front desk staff has always been helpful in pointing us in the right directions, and acquiring reservations at superb restaurants. Paulie was extremely friendly and helpful- Keep up the good work guys! There is a pool, jaccuzi, and sauna, on the property, the rooms are clean- and many have a balcony and a fireplace! There is even a laundry room onsite, if you need to wash a few things. Oh, and the breakfast will start your day off right- the women who work the breakfast work really hard to make sure you have what you need. I will always go back to the Sonoma Valley Inn!

"Best location and value"

5
08/05/2016

We have stayed here often and always enjoy it. Great service and best location. One block to main square and across the street from Whole Foods, CVS and restaurants. Good location for a main hub in order to explore Sonima Valley. Nice pool and hot tub. Free yoga on certain mornings, Will return!

"Great bang for your buck"

5
01/05/2016

Great location. Large, clean rooms and comfy beds. Breakfast buffet has something for everyone although quality is so-so. But what do you expect for a motel breakfast. Staff was really helpful and attentive. Pool and hot tub with lounge area was nice bonus.

"Good spot"

5
01/05/2016

This was an inexpensive option in Sonoma and we were very happy with it. The reception staff made some great wine tasting suggestions and gave us a whole bunch of free tasting cards. The room was very large with a fireplace. Parking was easy and location excellent.

"Sonoma BW"

4
30/04/2016

We did not spend much time in the room, but the room was spacious and fit four adults comfortably. Convenient location, can walk to town and Sebastian Winery. Very comfortable room. We would definitely recommend the hotel.

"PERFECT LOCATION AND STAY"

5
28/04/2016

We travel a lot, and when we look for a hotel, location and price are important. I found this hotel based on reviews on TA (my bible). Great find- great stay! No, the rooms aren't the hyatt, but they are perfectly clean with a good bed, a fireplace, and large bathroom counter. Paulie at the front desk was super welcoming, and gave us great suggestions. The included breakfast was perfect and was a great start to our days in wine country, We will be back!

"Big Room, Not-So-Great-Bathroom"

3
26/04/2016

The bathroom is where this hotel cuts corners, cheap T.P. and toilet seat, non-user-friendly tub/shower. One computer to serve everyone without a laptop. Great front desk people. Parking seemed adequate. No elevator, but only two floors.

"Disappointing! Noisy, outdated motel rooms, mundane breakfast"

2
23/04/2016

We stayed at Sonoma Best Western in early April for 3 nights to attend a wedding locally. It is not even fair to call this place an "inn" or a hotel, it is a converted motel and shows its age. I would give the BW Sonoma its highest score for location, directly across from Whole foods, and walking distance to town. There was ample parking, and the daily breakfast was included in the room rate. The staff was good, helpful and accommodating. The housekeeping was above average. The downside are the out of date rooms: they are dark, not enough natural light comes in, paint is tinged and rooms just are not generally inviting. The carpet in my room was worn. The bathroom was more modern. The heating/ac unit was noisy and it may keep you awake as it cycles on and off. The bed was less than ideal, the mattress felt worn and mushy. While the room had a fireplace, it is not a gas fireplace and due to local restrictions you can only burn a single duraflame log each day (whoopee!). I could have overlooked much of this, if I'd been able to get a good night's sleep. But of the three nights I stayed there, I only really slept soundly one night, the other 2 nights I was disturbed by noise from adjoining rooms. Keep in mind that Sonoma is a big wedding town and on Friday and Saturday nights you may be woken up by people coming back from bachelor or wedding parties at 1:30 am. Which I was. On Sunday night the hotel was more quiet but then again on Monday night when more guests checked in it was noisy again until almost midnight. It is just not well insulated for sound. Our rooms were located adjacent to a staircase and every time someone went up or down the stairs or slammed the metal gate, it would wake me up. My sister heard noise through the walls of her room (TV, people talking on phone etc.). Our friends who stayed in a first floor unit said they could hear the people above them. The 2nd floor is not easily accessible, there are no elevators so you will have to lug your bags up the staircase. The lobby is very small, no real lounge and only a small sitting area. The breakfast room is large but on a busy morning you may have to compete for a table. The breakfast food, I am sorry but it is all food service "cafeteria quality." NO fresh fruit, only processed items, powdered eggs etc. It was edible but nothing special. A word about the front desk.. on check in, I was given a room facing the front and main road and I expressed concern about the traffic noise. The desk clerk said "oh the town quiets down later at night etc" but that is the wrong response. He should have offered me a different room on the side or back. Given that we had booked a month or two earlier and checked in early I am sure there were other rooms. The fact is that there are a lot of loud vehicles in Sonoma, including locals with noisy trucks and hotrod Hondas. You will hear the street noise in your room. Most of the rooms have a back window or balcony that faces the pool and hot tub. When there is a large group out there, you will hear the noise in your room. Lastly the price!! $200 a night, for a 2-star motel? Outrageous price and there are much nicer places we could have stayed for the same amount.

"Loved it"

4
21/04/2016

The rooms are a bit old but it wasn't a problem. It was big and it had a fireplace, it was very nice. The rooms on the ground floor have a back door that leads to the pool area. There was also free laundry, just bring your soap or buy at the site. The machines are not industrial though so drying takes a while. Breakfast was adequate. I liked the sausages. The front desk staff were accommodating but there were only 2 of them and they had to answer phone calls too. The hotel is only 2 minutes away by car to the plaza and to the restaurants. We got a deal on groupon and it included 2 wine tastings and 1 olive oil tasting, we tried all of it and we really had a great time! The tastings were at great vineyards too!

"Great Room in a Very Neat Town"

4
21/04/2016

The hotel was located on a quiet street, just off the town common, and laid out in square with the pool in the center. Our room had a balcony that overlooked the pool. It had a business meeting center in a separate building, where they also served a generous and hot breakfast.

"the rooms are very dated"

2
14/04/2016

The lobby is nice, the outdoor areas are very nice but the rooms are straight out of motel 6. Staff is very pleasant and the location is excellent. You can walk to everything and Wholefoods Market is just across the street. If the hotel would update the rooms, it would be a great hotel.

"Wonderful!"

5
13/04/2016

The room we had was big and comfortable. Nice view of the pool and hot tub. Super nice employees. So close to the square was nice. Love the Black Bear Restaurant and Whole Food RIGHT across the street, very convenient.

"Perfect, close to the center"

5
13/04/2016

The hotel is located at 5minutes walking distance from the Plaza, the centre of Sonoma. The rooms are very good, clean, full equipped. There is a swimmingpool and a small SPA plus a sauna. The breakfast is probably one of the best we had during our trip in US. Wifi for free. Everything was perfect

"Expensive, pretentious, and not well maintained "

2
12/04/2016

I stayed here for two nights while attending a destination wedding in Sonoma. I couldn't check in until 4:00 even though the hotel wasn't busy at my 2:00 pm arrival. The room was clean and quiet but the queen mattress was old and saggy. I expect something better when paying more than $200 per night for a chain motel in the middle of nowhere. The location is walking distance from the Sonoma Plaza, but in general it's the middle of nowhere. If not for the wedding I wouldn't have come to motel.

"WOW"

5
10/04/2016

Can't say enough great things about this place. The location! Just a block from the square! Very clean and good size room-- with a fireplace and a private patio (or balcony.) It is an oldie but goodie. The complex was very pretty and well kept, and not generic at all. Lots of outdoor seating great for socializing. And Starbucks coffee in the lobby 24/7! Good breakfast, too! Thanks for a very great stay!

"Pleasant surprise "

4
08/04/2016

Had a great stay here. Was given a very nice suite and it was one of the best hotels I've ever slept in.nice breakfast in the morning and a fire pit to sit around in the evening to enjoy the warm Sonoma evenings. Only draw back was that he neighbors were up using power tools a little too early. Overall a great visit.

"Hotel"

4
02/04/2016

Great location, clean rooms with fireplace in them. Pool and hot tub a plus. Friendly, friendly, friendly staff!! Will book again in future and tell all my friends. Took teenage children with us and they totally enjoyed the hotels amenities while my husband and I enjoyed the town bars.

"Nightmare"

2
30/03/2016

Very dissapointing as we had booked bed and breakfast. First morning breakfast was in a Mission Hall which was across the court yard and then a car park from the hotel. Second and third morning breakfast was in reception area of hotel no seats for people to sit at. People were walking about eating cereal and carrying hot drinks which was a health and safety issue in itself. So very dissapointed. Also the hotel charged us twice for the rooms

"Perfect location, quiet night's stay"

5
28/03/2016

We got a great deal through Travelzoo, for this hotel. The location is perfect, just off the plaza and close to all Sonoma city has to offer. The rooms are basically appointed, but the woodstove is a great addition to this room. The tub area (tiles and where wall connects) could be cleaned and re caulked, simply just to make the rooms look more "fresh". But that is really my only complaint. The hotel is quiet. Staff is friendly and helpful. They offered gluten free bread at the breakfast that was very welcome. We stayed three nights and I would defiantly stay again. Our room was ground level near the office. Also, Internet and wifi were strong.

"Great Place to Stay"

4
28/03/2016

The location of this hotel is great. It is located within walking distance to Sonoma Square. Free wifi and breakfast each morning. Very good selection for breakfast. Whole Foods and CVS are located within walking distance. Rooms are quite large, a bit dated but clean. We would definitely stay at this hotel again. We did not use the pool or hot tub but they looked good.

"Stayed here several times"

4
26/03/2016

Like all Best Westerns, they're clean and consistent in all their services. This one is very well located and offers easy walking access to most things the town has to offer. Always stay here when in Sonoma.

"close to downtown"

3
26/03/2016

The hotel was in excellent condition. Most of the staff was great and helpful. I would not stay in the handicap room again.It needs to meet federal guidelines for a handicap room. The court yard was above average and closeness to down town was great.

"Tough Call"

3
25/03/2016

This is a typical best Western in terms of furnishings and amenities, but it is showing its age and is in serious need of remodeling. The lobby and common areas are well kept, but the rooms really need basic maintenance and painting at a minimum--and that would only be a stop-gap. It could use a major overhaul inside and out. The rooms are spacious, though. There is a pool and a hot tub. The breakfast is adequate (there is protein available) but not particularly good. Service was uneven and not always too professional. The early morning/overnight desk attendant did provide excellent service. Wifi okay, but varied in strength. If you are on the first floor, you will hear every step taken in the room above you. Due to location (a short walk to Sonoma Plaza) and basic cleanliness, it gets three stars instead of two--but it's a wobbler. Recommended only if you get a strongly discounted rate.

"In the heart of town..."

4
25/03/2016

Just a block from the square and a Whole Foods across the street! Comfortable beds, spacious (if somewhat dated) rooms, great service, nice pool and hot tub, and a steam room. There was a free, well attended yoga class in the morning (Friday) and free parking and wifi.

"good value"

4
23/03/2016

I paid for this hotel using Travelzoo, which was an excellent price, otherwise the rooms are overpriced. It is a great location and walkable to restaurants and shopping. The breakfast buffet is sufficient.

"In the heart of Sonoma"

5
20/03/2016

Excellent Staff!! Laci, Paulee, Drew were excellent. Paulee extremely helpful in giving me the Hotel promotions for areas of the wine country. If you don't know, what you don't know....., then all the information Paulee shared was beneficial. Driving was easy to the wine country. Google Maps on my iphone worked great as my GPS around California. Rooms were excellent, nice pool area. I just missed the "USUAL" chocolate chip cookies and popcorn machine in the lobby that I find in many of the BW hotels. If I return to Sonoma, I will definately stay here.

"Nice hotel in the heart of Sonoma"

5
20/03/2016

I always stay at least one or two nights a year in the off-season Can't afford the prices during peak season. The hotel is very nice a three minute walk from the center of Sonoma. Really nice Jacuzzi and if you're lucky to get one of the lower rooms you can walk out to the Jacuzzi. The staff is friendly and helpful and accommodating. Breakfast could be better but it's got the basic stuff you need. Rooms are large and fairly clean with a nice fireplace. The location is quiet and safe good room for parking and good for children and families too.

"First time in area."

5
18/03/2016

Very good location centrally located in walking distance to restaurants and wine tastings . CVS across the street was handy. Room was a suite and very nice , and staff were great . Well maintained. Would stay here again .

"Excellent"

4
17/03/2016

Enjoyed my stay at Best Western Sonoma Valley Inn. It was a very comfortable room and the breakfast buffet was nice. Quiet location and in walking distance of shopping center with many shops and restaurants nearby also. Great experience there!

"Wedding/reception"

4
17/03/2016

The beds are extremely comfortable. Don't stay on lst floor because of noise above on 2nd floor guests. Breakfast enjoyable and staff very cordial. We would stay there again when in the area. Provide umbrella's for guests who did not bring any.

"beautiful courtyard"

4
16/03/2016

Location is perfect for Sonoma Square! Whole Foods is across the street and it is a very short walk to the beautiful downtown area with great restaurants all around. The room with a fireplace was very, very nice.

"Central & good value"

3
13/03/2016

We visited the Sonoma wine region off season and I also had a groupon coupon. We stayed in a room with 2 Queen beds, with fire place and overlooking the pool. Very friendly reception staff and room was fine with comfortable beds, a large bathroom with a separate sink area outside the bathroom. There was also a safe and fridge. My only gripe is that the heating/AC unit sounded like a jet engine - they need updating/replacing. Luckily it wasn't too cold and we had a fireplace. There is a nice outdoor pool and large hot tub that was clean and well maintained. They also offer breakfast included with room.

"Quiet and great location"

4
12/03/2016

The room was clean and comfortable. Quiet location and good breakfast buffet. Hotel situated in an area of town within walking distance of Whole Foods, CVS and Black Bear Diner, with a good variety of restaurants and shops within walking distance.

"Excellent"

5
09/03/2016

I made the reservation 3 days earlier as we traveled to Oakland to visit our daughter. We had never visited Sonoma but were well aware of the significance of its history to California. We had a nice desk reception on a very rainy night (we're used to the rain, being from Eureka) and got settled in our room. With a map from the clerk we navigated our way by foot two blocks to the plaza and Murphy's Irish Pub in a paseo on the east side of the plaza.We shared a couple of hearty beers (Guinness Stout and Newcastle Ale with tastes of some hoppy beers to show my wife the hop flavor) and a couple of menu specials, delicious bangers and an Irish stew (lamb). Shops were closed ( a week night in January after all) so we returned to the nice warm dry room. I love the California style of architecture with spacious porches on both first and second floors. Friday morning after an excellent hot breakfast at the motel's buffet room, we spent the morning exploring the plaza some more after shopping at the Williams Sonoma outlet. A historical tour of Sonoma Barracks, where the republic of California was born, and Sonoma Mission, the last founded California Mission. After lunch at Swiss Hotel we stopped by the Visitors Bureau and got some more ideas for seeing the area and a couple of coupons for Basque Boulangerie (pastries), and Roche wine tasting. The wonderful lady at the visitor center recommended visiting Vella Cheese where they make several dry Jack cheeses which are similar in texture to Parmesan. We finished with a walking tour of General Vallejo's beautiful home on the outskirts of town.

"Great Location!"

4
09/03/2016

This is a great location just off the square in Sonoma within walking distance to many restaurants and shops. The décor is a bit dated. Our room was clean. Many, if not all rooms have balconies. Some have hot tubs and fire places. The grounds of the hotel have several places to guests to gather and socialize. We enjoyed sitting around a fire pit chatting with our travel companions. There weren't many places to plug in electronics, especially bedside. Rooms include a refrigerator and no microwave. Breakfast is included, though it wasn't stellar. The coffee was cold on one morning. Friends traveling with us had problems with a noisy next door neighbor. Our suite above the event center had some road noise and faint disembodied voices from the vents in the bathroom. I recommend the 2nd floor and either a room on the rear of the hotel (214-220) or a suite (room 322-326) above the event center. The hotel is not 100% non-smoking and we had a fellow next door hanging out of his door smoking. The location is great and if you qualify, you may get a great room rate.

"Wonderful visit to Sonoma!"

5
05/03/2016

This property is in a great location and is very nicely maintained. This was our first time in the area and I would highly recommend staying here. Our room which was on the 2nd floor in the corner was huge with a very comfortable king bed. There is a small workout room which is nice after all the wine sampling to work off some of those calories. We didn't get a chance to use the pool or spa, but they looked very nice. The breakfast that is provided is the best I've ever had. There are many choices available including scrambled eggs, bacon or sausage (depending on the day), pancakes (never had seen a machine that automatically made them before), cereal including hot oatmeal, yogurt, fruit, pastries/toast/bagels, and beverages. The room that is used is very spacious and nicely decorated unlike many places where you are crammed into a portion of the lobby. There is also a nice patio area outside with a firepit making a very inviting atmosphere. We stayed in late February so before the busy tourism season - therefore, we had a great rate for our 2 night stay. The office staff were also very helpful in suggesting good wineries to tour/visit and also good places to eat. Very nice!

"Love the doggie welcome bag!"

4
03/03/2016

Conveniently located, friendly staff and a wonderful doggie welcome bag complete with tennis ball, poo bags and "bone" dispenser, collapsible silicon bowl and canvas/rope "frisbee" all in a nice reusable tote made this a stress-free visit.

"Friendly staff"

5
02/03/2016

I typically stay at this hotel when I travel to Sonoma. Each visit we have had positive interactions with all staff. The rooms have been clean and the breakfast selections are limited, but I have always been satisfied. Prices in this area are very high during spring and summer, but other times of year they are fair.

"Great location and price in Downtown Sonoma"

4
28/02/2016

For the price it was great. Great location; short walk to the Sonoma square and right across the street from Whole foods. Nice home base to come to after driving out to other wineries or to walk if we just wanted to stay in town. Our room was quiet and clean and the "fireplace room" we stayed in was plenty spacious. The breakfast was adequate. A small laundry room with free washers and dryers was a nice addition. The grounds were lovely and well maintained. I enjoyed the tables out in the center with a fire lit every night. The pool noise was slightly annoying at times, but never too late at night. I would recommend it

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for taking the time to review our property. I too enjoy the courtyard at night, the fire pit is quite charming. A very nice way to end a day of wine tasting and seeing the sights of Sonoma. Hope to see you again! Kendall Comfort General Manager Best Western Sonoma Valley Inn

"Great Room, Poor Desk Staff"

3
28/02/2016

This is my 2nd stay & review of this hotel. The 1st stay approx 2 yrs ago was spectacular & I reviewed it that way giving it a 5* review. While our room on this occasion (a king w/fireplace) in the main building was very nice & included a small couch near the fireplace to sit & sip wine. The fireplace comes with a fire log, 1 per each night free of charge & additional logs can be purchased ($4-5). The logs seem to last about 2 hours give or take. The breakfast as previously reviewed was very nice & included bacon or sausage, eggs, coffee etc. in a very spacious area. FYI, the breakfast is served in the rear building of the property so there is a little walk (maybe 75-100 yards) & while it was not an issue for our party I thought I would mention it for those who might have mobility issues. There is no restaurant on site but the city plaza that is surrounded with restaurants is just 2 short blocks away & should be easily walk able for most guests. Also they do have a laundry facility that is free to use for guests with laundry soap available for $1.00, the vending machine wasn't working during our stay & when I called the front desk about it, they said they knew it wasn't working but i guess were too busy or lazy to put a sign on it to that effect. The reason for the 3* rating during our current visit can be contributed directly to the front desk staff, problems checking in with rooms not being ready, uniformed desk staff, problems checking out with mixed up credit cards. Just the entire interaction with the staff left a sour taste in our mouths.

"All in all, pretty good"

4
23/02/2016

This Best Western is very convenient located, close to numerous restaurants and the downtown and Plaza sights. It had good parking and easy access in and out. The best things were the front desk crew - always accommodating and willing to help - Dan on the night shift was especially helpful; the breakfast, though a walk through the parking lot and same day after day (could you throw some red and green peppers in the scrambled eggs from time to time?) which was kept clean and stocked, and its staff which genuinely cared how you liked things; and, the location. The more marginal things were just signs of aging - old paint, etc., and the occasional noise from the common area inside the ring of rooms. All in all, though, about right for the price, though I wouldn't pay too much more for this hotel.

"Comfort & convenience in Wine Country"

4
21/02/2016

Stayed here in one of the very spacious Jacuzzi suites for 3 nights whilst my wife & I toured the Napa & Sonoma Valleys. The room was spacious & had a very small kitchenette. Bathroom facilities were good - particularly loved the double basin so we weren't crashing into each other all the time. We enjoyed spending time on the balcony each afternoon, sipping wine and watching the sun set whilst debriefing on our day's travels. It's a short walk into the centre of Sonoma from the Best Western - convenient for those evenings out when you want to enjoy a few more beverages than you otherwise would if you were driving. One of our few gripes. The suite didn't feel 100% clean. More dusty than dirty. But nothing that would prevent an enjoyable stay.

"Overall, good quality for the price"

4
20/02/2016

This hotel served it purpose for what we were looking for in all areas except one, the fitness room. The guest room was spacious and clean and the breakfast included a decent variety. The hotel staff was friendly and helpful. My only disappointment with this hotel was the fitness center. It had only one treadmill, one stationary bike, and a weight machine that did not work because an essential part was missing. If you plan to get in a good workout, hope that nobody else is planning the same thing!

"Disappointment"

2
19/02/2016

There are much nicer places to stay in Sonoma for the same cost...This place needs to retrain their staff in hospitality and to upgrade their facilities and furnishings. The location was somewhat misrepresented as "on the plaza" when it was really a few streets off the plaza - which for the 85+ year olds i was traveling with was not workable.

"Wine Country Wow"

5
18/02/2016

Excellent value for the money, walk right into downtown Sonoma, great staff. Rooms overlook the pool courtyard, but at night it was very quiet. Breakfast was pretty standard, but you can enjoy it by the firepit outside. Terrific time here.

"Beautiful stay"

4
17/02/2016

I've been to multiple Best Westerns and this is definitely one of the nicer ones. The beds are huge, every bathroom has a heater, and there was a fire place in our room. The pool is a lovely space, and they do morning yoga by the pool some days, which I was very upset that I didn't get to attend. The breakfast is served in a second space that includes an outside firepit which was nice to enjoy very early in the morning. The only reason I rate it very good rather than terrific, is the fact that the breakfast was underwhelming in comparison to the rest of the stay.

"Wonderful place to stay"

5
14/02/2016

We loved this hotel. The location is perfect--one block from the plaza and within walking distance to all the wonderful shops and restaurants in Sonoma. The hotel has a nice choice of types of rooms--we had a room with a fireplace and that was big--it had a huge bathroom and had a couch in addition to the king size bed. The bed was comfortable, the furniture nice, towels and bedding of very good quality. One of the nicest things about this hotel is the private patio or balcony. Weather in Sonoma can be quite lovely and sitting on the balcony was great. The hotel also has a nice pool area, a jacuzzi, and even has yoga by the pool three mornings a week. The breakfast room is big and in a detached building--the breakfast was quite extensive. The hotel and our room was very clean, the staff was friendly, and the parking was good. There is even a nice small shopping center across the street with a Whole Foods store. We will be back!

"Sonoma Trip"

4
12/02/2016

The location was great for walking around town. Close proximity to shops and area historical attractions. Close to the wine country and beautiful scenery this time of year. The weather was great for traveling.

"Terrific"

5
11/02/2016

Wonderful location, excellent bargain for the area. The staff was very friendly. Nice clean hot tub. Attractive outdoor area w fire pits and nice furniture. Quiet yet easy to walk one block to town. Excellent location. All rooms had balconies some w direct access to the pool area. Even offered yoga around the pool for free in the am!! Breakfast was sufficient and well organized. Front desk was very accommodating and friendly. Good value.

"Great place to stay in Sonoma"

5
08/02/2016

The staff was great. The hotel is in a great location. It's right off the downtown. You can park the car and walk around downtown and to some local wineries. The staff was very friendly and helpful. The room was clean and was very comfortable. Very nice breakfast in the morning.

"Very good for a budget chain"

3
31/01/2016

The rooms are comfortable, clean, and conveniently located a block from the famous "plaza" of downtown Sonoma. The best part of this hotel is the free laundry! Yes, residents are provided free use of clothes washers and dryers. Just pay for the detergent. Extraordinary! The breakfast is standard fare for this kind of lodging - lots of carbos to enjoy but they did run out of my favorite - hard boiled eggs.

"Large room with fireplace"

4
31/01/2016

Came here in dead of winter to get some writing done. The rooms are good-sized, with a nice bonus of a fireplace. Hot tub and pool are great for relaxing. Shopping center across the street adds convenience.

"Fantastic stay for a getaway!"

5
27/01/2016

Sonoma Vally Inn was a fantastic place to stay while in Sonoma! The value was tremendous! The whole property was clean and very comfortable. The amenities were fantastic. We got to enjoy a fireplace in our room, a wonderful hot tub in their pool area, a great pool, and a tasty complementary breakfast! The location was very close to the town square, where it was great to see wine tasting venues as well as quaint shops and great restaurants! Fantastic place, friendly and professional staff, and an all out fun place to stay. Again, a very good value!

"Good deal in an expensive area."

4
27/01/2016

This BW is a pretty good motel in a very good location. We were only there for one night and didn't use most of the amenities like the pool/spa/steam room. We did burn the cute 'lil Presto log in the fireplace, which was pleasant. Overall, this motel is a good deal. Housekeeping was not great. There were fingerprints of black soot (from the fireplace?) on the inside of the door. I washed them off with a tissue and water, but still...

"Nice getaway"

5
26/01/2016

Really enjoyed my stay at Best Western Drug Center in Sonoma. The room was nice and quiet. The breakfast was very good. And staff was polite and helpful, gave us a good tip on a barbeque restaurant we really enjoyed. I also enjoyed the jacuzzi and steam room at the end of the evening.

"Nice place to stay!"

5
23/01/2016

Nice place to stay and great location! Right across the street Cvs ,restaurants in walking distance, and shopping!!! Loved the Spa and it was open til 10:00pm. Wine tasting with in a few blocks too:) We would stay here again

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Margaret H, Thank you so much for taking the time to give us feedback on your stay. I am happy to hear you had a wonderful time here in Sonoma. Be sure to ask for all the 2 for 1 tastings at the Front Desk next time you come and visit. Looking forward to seeing you again. Best Regards, Kendall Comfort General Manager

"great time"

5
10/01/2016

we had a really good time, rooms were clean and the staff were very nice and went out of their way to give advice. The breakfast was pretty good. Loved the location. The hot tub could have been hotter though.

"A wonderful surprise!"

5
09/01/2016

This place was great! When I booked, I didn't share with much excitement, but when we checked-in and went into our room we were shocked. It's a beautiful hotel for the price and wonderful location. Plus, the free breakfast in the morning is great. Not your typical free "breakfast" from hotels. Definitely recommend this place when staying in Sonoma.

"Romantic and affordable "

5
08/01/2016

My wife and I stayed at this inn and thought it was great. The location was next to everything. We purchased a groupon which includes two wine taste and a olive oil tasting as well. It was worth the $93 bucks for the night. Lots of restaurants close by. The vineyards was just 10 minutes away with some awesome scenery for pictures. A heated pool and a large hot tub was right outside our room. Loved it. Fire place was in the room also but additional log was $4. One log provided. It only last 2 hours, not cool lol. Other than that, we had a great time. Check in and out was easy as 1, 2, 3.

"Nice place"

4
04/01/2016

Our room was 133 very good location. Close to the jacuzzi and check in office. The room has a small balcony with 2 chairs and a small table and a gate that leads to the jacuzzi. The room was clean and big, the bathroom also a good size. We really enjoy our stay. The breakfast not very good, the eggs were watery and disgusting looking. Very good location, we walked everywhere.

"Budget motel, clean rooms, convenient location"

3
04/01/2016

This is really a budget motel and was priced accordingly. But it was clean and offered a budget breakfast. Enjoyed the hot tub area. One evening the pool towel storage locker wouldn't unlock. Had to go to reception to get towels and while they were aware, they hadn't put a sign stating to come to reception. The fireplace and log was nice on the chilly evenings however the log gave off a very strong chemical smell - almost like the fireplace flue wasn't open, however the sign stated they were open. Central location in Sonoma. CFL lighting in the room made it feel rather cold.

"Great Value"

4
01/01/2016

Walking distance to all downtown Sonoma locations. The Best Western was clean, had guest laundry available and was a good no frills, motel style option. A great location! We would stay again if in the area.

"Quality sleep, very convenient locatio"

4
28/12/2015

Have stayed here a couple of times now when visiting Sonoma friends. The hotel is well maintained, has a comfy bed and pillows. My room had a fireplace and one Duraflame log per day was complimentary. Nice to fall asleep to the cozy fire. Location is good both because it is less than two blocks to the plaza with its restaurants and browsing opportunities, and just across the street from a Whole foods. Will stay there again.

"Great hotel & super pet friendly! "

5
27/12/2015

We had a great stay at the Best Western Sonoma Valley Inn. We ended up booking the hotel the night of from our Hotel Tonight app due to an unfortunate Airbnb experience. The beds were so comfortable! I got some of the best sleep I had on our whole trip. The grounds were clean. I was super impressed with their dog area. It can be tough to find a good spot while on vacation to walk the dog so this was a nice feature. Water pressure is good. The fire place adds to the ambiance. I was SUPER bummed I didn't have a bathing suit with me. Bring one with you! It was so cold outside that I would have loved to use the hot tub and steam room! But it gives me an excuse to go back ;-) The staff is super friendly and helpful. Great stay!

"Great Location - Great Pet Accomodations"

5
17/12/2015

The hotel is just a block away from the Plaza and walking distance to shops, stores and restaurants. Staff is great and helpful. Pets are welcomed guests and treated as such. Have always stayed at this hotel each trip to Sonoma and will continue to stay here.

"Excellent Place to stay in Lovely Sonoma"

5
15/12/2015

Lovely place to stay in beautiful sonoma. The room we stayed in was nice and large however the view out the window was blocked by the stairs going to the second floor but that didn't really matter. The pool area is small but nice, the spa was great to relax in after a drive. We received free breakfast but this can be missed as it isn't that great. Overall would easily stay here again, it is in walking distance of the town and whole foods is across the road.

"The Bathroom Situation Ruins It All"

3
14/12/2015

Not being a big bathroom-guy, it's unusual for me to rate a place based on the bathroom area. However, my wife is a huge bathroom person. She doesn't really care what the room is like, the bathroom is what makes or breaks it for her. The rooms are dated and worn with insufficient lighting. The vanity area totally blocks the entrance to the shower/toilet area (which is fairly large). Oh, that's not to mention the closet door is right in the middle of this whole mess. NOT a good situation. This is NOT a budget place being SEVERAL blocks away from the plaza in Sonoma. It's only redeeming feature is all of the first floor rooms open onto the pool area. I would not stay here again unless I ABSOLUTELY have to. Salute!

"What a great find!"

4
10/12/2015

We had a lovely stay at this dog friendly hotel. It's centrally located, a 5 minute walk to the main square, with the added bonus of a fireplace and mini log to return to on a rainy winter night. A full size log would have meant a longer, more enjoyable experience. There was a small patch of lawn to walk your dog and the room was clean. There were obvious signs of wear with the carpet but with the free breakfast (by no means gourmet) all in all it was a great value.

"Poor Response to Issues"

2
01/12/2015

I stayed at the hotel for more than a week during the Thanksgiving holiday while visiting family. The door lock on my first room malfunctioned. The key card did not work each night I returned to the hotel. I had to go to the front lobby each night to get new key cards. By the the third day, I asked for 3 key cards, all of which failed. I asked for a new room, but due to wedding, I was told there were no rooms available despite the fact I had booked my room 3 months in advance. After the third night, I asked for another room again and was offered one. I packed up all my clothes and belongings and moved to another room. Very inconvenient. Upon check out, the front desk clerk did not even ask how my stay went or if everything was okay. I was not offered an upgrade or any refund for the trouble and inconvenience. Breakfast is mediocre and located in another building in the back of parking lot behind the hotel. I recommend going out for breakfast. The hotel coffee is weak, eggs are powered, the bacon looks and tastes like plastic, the orange juice is watered down. Altogether an awful breakfast. I travel much for work and I would not recommend a stay at this hotel. If you do, get a room on the first floor as getting upstairs to the second level is very inconvenient due to the hotel's poor design. Parking is an issue as well, there is not enough spaces around the outside of the building and getting to the rear parking lot is a long walk if you are on the second floor.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bobincleveland, I am so sorry you had this experience at our hotel. We aim to have every guest feel comfortable and satisfied. I have made an adjustment to you bill for the issues you have addressed. I do appreciate you taking the time to review your stay with us and let us know where we can improve. I truly hope that we will have the chance to see you again. Best Regards, Kendall Comfort

"Great hotel"

4
01/12/2015

Stayed one night at Best Western Sonoma Valley when we where in town for a wine tour in the Sonoma valley. Nice staff, clean and tidy reception and proper-sized rooms. We asked for three beds in our room, but this was not possible. Instead we got two separate rooms next to each other with the same size for no extra charge, good service! Location is good, close to the city centre.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Sirt0m, Thank you for a great review. I am happy to hear that we were able to accomodate your needs. The location is great, a short sweet walk to the downtown plaza makes it very easy to have an enjoyable time. Next time you're in town we hope to see you! Best Regards, Kendall Comfort

"Unclean Room!"

2
30/11/2015

I'm very dissatisfied about the cleanliness of Room 217 when I checked in on November 28, 2015. I usually bring my own disinfectant to do a quick cleaning if necessary. In the bathroom, there were lots of hair in the bathtub. Upon looking underneath the soap dish in the shower, it full of black molds, and it was very disgusting! Looking under the rim of the toilet, it too was filled with black molds! I can only imagine if the bathroom floor was cleaned. I did my own cleaning of the bathroom, and I'm sure the cleaning lady found a black face towel that used to be whit which I used to wipe down the bathroom with my disinfectant. Right under the edge of the bed I saw what appeared to be a prescription pill. That tells me that the carpet was not vaccumed properly if it was even done at all! The fireplace has not been cleaned for a while, and it was full of soot!

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear John C, I apologize that we did not meet your expectations. I have extended you an offer via email. I hope that we will be able to have you visit again. Thank you for taking the time to write your review. Best Regards, Kendall Comfort

"Hard Hit to Wallet"

4
29/11/2015

Stay was wonderful. Fireplace in room was a great feature, but not used. Refrigerator hidden in Bathroom lavatory cabinet was nor found until just before checkout. Needed at least one very soft down pillow.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bruce C, Thank you for staying with us. I am glad you were comfortable and enjoyed your stay. Please come see us again! Best Regards, Kendall Comfort

"Two night get away from SF"

4
27/11/2015

The staff here were great. Very helpful in helping us choose a good and quiet room. We went for second story so no one would be over us. Breakfast was typical Best Western fare, but it was included with the room. This is not a luxury hotel, just a very nice Best Western motel conveniently located located just a block from the Sonoma square. A wonderfully relaxing two days away.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Mellowcouple, Thank you for the review. It is amazing how close we are to San Francisco yet when you are here it feels like another world. A wonderful way to have a mini vacation. Hopefully we will see you again soon! Best Regards, Kendall Comfort

"Loved the cozy room and fire"

5
27/11/2015

Perfectly accommodated us. Good location, can walk to CVS and whole foods. Downtown a couple blocks away. Loved the fire in the room, was perfect for a November night! Breakfast was average, but no complaints. Added bonus was free laundry machine to use.

"Noisy guests"

3
13/11/2015

We paid a lot of money to be put below what seemed like the service entrance. People were tromping around up stairs until 12am and started again at 5:30 am. This was not very relaxing or restful. I was really looking forward to sleeping in past 5:30 am. I was extremely disappointed.

"Great place..... Beds too soft though"

5
12/11/2015

I really enjoy my time here except for when it comes to getting any sleep. All the beds are supposedly new, but they ALL have pillow-top mattresses. They were too mushy for my comfort. I had to sleep with one of their pillows under my body to feel level on the bed (not in a hole). I really love the breakfast offer. It helps not having to wake up early to go get something to eat before I have to be at my appointments or start my leisure activities. Food tastes good and excellent service provided by staff in the dining room too.

"Close to Square, Very Affordable and Nice"

5
12/11/2015

Very affordable, close to Sonoma Square. The property looks kind of old, but the rooms are very spacious, comfortable and clean. We definitely would stay here again the next time we travel to the Sonoma/Napa Valley area.

"Great hotel"

5
11/11/2015

We stayed here for one night while attending a friend's wedding at a nearby winery. While we were only at the hotel for one night, our stay was wonderful. The hotel staff were very friendly and the property was well kept. We enjoyed swimming in the heated pool on a November afternoon. Would definitely stay here again if we're in Sonoma.

"Perfect"

5
10/11/2015

My boyfriend and I are currently on a road trip from San Fransisco to San Diego and stayed at this hotel a few nights ago. When originally planning we looked at this hotel and were going to pay full price, but ended up getting a groupon for approximately 140$ for one night. This deal included wine tastings at Cline and Jacuzzi wineries. The location of this hotel is perfect. There is a Whole Foods and CVS directly across the street and a gas station and 7/11 on the corner. It takes maybe 4 minutes to walk to the main strip with all of the shops. There is also a pool, steam room, and a hot tub which we enjoyed in the evening. They also have several types of coffee/tea/hot chocolate in the lobby and fires burning outside at night time. In the morning they have a continental breakfast available. This hotel definitely would have been worth it even if we did pay the normal rate. Last night we stayed in Santa Monica and I paid (455$) for a room that was not even half as nice as the one we had at the Best Western Sonoma.

"Ideal Location"

4
09/11/2015

You couldn't ask for a better location in Sonoma. The hotel is just a couple of blocks from all the action in the Sonoma Plaza. Lots of great shops and restaurants to pass along the way. Only wish the bedding was nicer. Otherwise, great experience. Would definitely return.

"Perfect Location"

5
04/11/2015

This was the best location that we could have picked for the price. The room and pool area was clean, staff was friendly, and the breakfast was GOOD! It was also walking distance to a lot of good restaurants, so that when we were done driving for the day, we could walk wherever we wanted to eat or shop.

"Needs to be cleaner and also needs updating, though the location is very good."

3
29/10/2015

The bathroom floor was not clean and there were cobwebs in the corners of the room. The furniture was a bit battered and in need of updating. The hotel bills itself as a luxury hotel, but didn't seem to have the extras one would normally find in one. However, on the positive side, the location is very good.

"Great hotel"

5
29/10/2015

My parents and my husband really enjoyed staying in this hotel! The location is perfect across a big grocery shop and CVS . Walking distance to Sonoma Centre. The rooms were really big and clean. My parents stayed at the ground floor with a small patio where you can enter easily the poolside. We also had a open fire in the room and that was really cosy. I loved the big bathroom. The pool is quite big and they have really nice sun beds along the pool. There is also a nice big Jacuzzi. And there is a steam room. I could stay here longer then 2 nights. If you like you also can enjoy yoga at the pool in the morning. Really a nice service. The breakfast was included and they served oat meal, yoghurt, waffles, bagels, muffins and there was a toaster. Staff was very friendly at check inn and in the morning fresh coffee and tea at the reception. We would like to come back and stay even little bit longer.

"Perfect location"

4
27/10/2015

Stayed at this hotel because we were attending a wedding nearby. The hotel is just a few blocks from the Sonoma Plaza, where there are many shops and restaurants. Rooms are large and the decor is nice, but the bathrooms need an update. Complementary breakfast was included, which was a time saver. Pass on toasting anything....worlds slowest toaster. Price for the Friday-Saturday we stayed was outrageous, but had no choice as it was one of the last rooms in the area at the time we booked.

"Loved this property!"

5
23/10/2015

What a terrific choice for our three days in Sonoma! Let me begin by sending major kudos to Laci, one of the hotel employees. Laci works in customer service at the hotel. I was traveling with a friend and we only had two days so we needed to be purposeful about our winery visits. Each morning, we spent some time with Laci advising her of our preferences, asking questions, suggesting routes, and her recommendations were perfect- and perfectly keyed to what we wanted. I cannot say enough about her knowledge of the area and commitment to helping us enjoy our vacation. Cheers to you, Laci! The hotel itself was in an excellent location, just a block away from the square. It was also across the street from Whole Foods, so we were able to just run over if we needed a quick bite. The rooms were more comfortable than we expected- a good size, fireplace, balcony. The bathrooms were particularly spacious, with a sink outside the toilet/shower area, but still separated enough from the sleeping area to not feel claustrophobic. The room was clean, the morning breakfast comprehensive and sufficient. All in all, highly recommend.

"Good hotel in a great location"

4
23/10/2015

This hotel is just two blocks from the central square in Sonoma where everything eminates from. We had one of the family rooms which had counter area, a refrigerator, sink and microwave. Comfortable bed

"Great place to stay at"

5
23/10/2015

This hotel is the best place to stay at, you are treated wonderful and the rooms and service are fantastic. The breakfast and exercise room are great also. Location is so central to all places that I needed to be at. I cannot tell you how great the experience was I am coming back again

"Good facilities"

3
22/10/2015

Fairly standard rooms, slightly dated but comfortable. Good small, private deck gives access to decent pool, hot tub and steam rooms. Most front desk staff are friendly and efficient. Free laundry, computer access etc makes it very convenient, as does its location, close to Plaza and shopping mall. Downside is poor breakfast, 2 very slow toasters just not adequate. Not cheap but fair value

"Best Location!"

5
21/10/2015

This is a great Best Western property! I enjoyed my stay and LOVED the fact that it's just one block to the historic plaza and those amazing restaurants, wineries and shops! The remodeled room was very nice and really big compared the average CA hotel room. Great friendly service and they are dog friendly!

"Be ready for high rates"

4
18/10/2015

For the amount of money we paid (standard for the area) I was really disappointed in the breakfast the hotel offered. During evening hours we had to run a lot of water before it became hot. Hotel is within walking distance of great restaurants.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Frank A, I am happy that you found the location great; I do understand the prices can get high during our peak season though we did just launch a groupon that has great deals for the coming months, as well we currently working on making our breakfast better with more options and hopefully pleasing all our guests with the changes. Your stay is very important to us, we appreciate the feedback and we hope that you will stay with us here again. Best Regards Kendall Comfort

"Great Access to Sonoma Square"

4
14/10/2015

Great location and a helpful staff. Our room was extra spacious with a small kitchen type area. The walk to the Sonoma square was pleasant and brief. Well adorned to make the walk very pleasant. Nice breakfast and the event center. Lovely location in wine country.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Lillian M, I am very happy to of read that you enjoyed your stay here and that you felt our location and staff were great. I hope that you come back soon when you are in the wine country. Thank you for the very nice review. Best Regards Kendall Comfort

"Noisey & dark but still a good stay"

3
08/10/2015

Cons: Unless you're a heavy sleeper be preparred for the sound of slamming doors, suitcase wheels and passers by gasbagging through the night - the walls are thin! Our room had 3 lamps but no main lights and only 1 small window - I'm not a mole so that was a little annoying. Breakfast might be complimentary but don't bother - its nothing short of bland! Pros : Lovely bathroom Really clean and large rooms! Brilliant location Hot tub and Steam room was a great touch which we really enjoyed after our long day or travelling! Really friendly staff who were keen to help.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Annette, Thank you for taking the time to write a review, I will defiantly make note of the room being too dark, as well we are working on improving our breakfast right now to make sure that it meets all of our guests need. I am glad that you found the rooms spacious and clean and that you really enjoyed the location. I hope that you come back soon, and please don't hesitate to request a well lighted room, our garden rooms have balconies with sliding doors that let in a lot of light. Thank you again and we hope to see you soon Best Regards Kendall Comfort

"Always good"

4
06/10/2015

This is the 3rd time we have stayed here. We were lucky go get a room at the last minute and staff was very helpful. Room nice and clean and was nice stroll to Sonoma square. Breakfast offered nice choice of protein which is different than most plus they had a lovely outside patio which was wonderful to enjoy a leisurely cup of coffee.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Frank P, Thank you for taking the time to write a review about your stay here with us in October. It was nice to read about how our staff was helpful, and that our rooms, breakfast and location was part of what made your stay with us wonderful. I hope that you come back soon! Best Regards Kendall Comfort

"Wedding guest accommodation"

5
05/10/2015

My family and Friends enjoyed this Inn while staying in Sonoma for a very Special Wedding. The rooms were spacious and clean. The hotel staff were helpful. Parking was convenient and walking to the Square and all the shops and Restaurants was easy.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kate W, Thank you for you kind review on our hotel, it was so nice reading about how you felt our rooms were clean and spacious and that our staff was helpful. I hope that you return to Sonoma Valley soon and that you come and stay with us again. Best Regards Kendall Comfort

"Just what I was looking for."

5
03/10/2015

Clean, spacious, plenty of parking, short walk to center of town, shops and restaurants. The staff was friendly and knowledgeable. The price was reasonable. The hotel is a short drive from several of the areas fine wineries.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Gregory L Hi, thank you for taking the time and writing such a kind review about our property. I am happy that you had such a lovely time and enjoyed our location as well helpful staff. I hope that you come back soon. Have a great week Best Regards Kendall Comfort

"California Vacation"

4
02/10/2015

Hotel is large and quiet in the back we paid for a premium room but i think any room would have been okay. they do not offer breakfast but give you a coupon to eat at the resturant next door. The breakfast was not bad. It works well for a stop over on our way to Yosemite

"Perfect location, pricey on fall weekends"

4
30/09/2015

Located a block or so from the downtown plaza, this is an easy walk to restaurants, bars, shops, convenience stores, etc. Our second-floor room had a balcony overlooking the pool. Room with two double beds was spacious by today's standards and nicely furnished. This is an older property that has received upgrades, such as new lavatories and some bathroom fixtures. The heat pump (AC/heat) went off automatically when we left room, so room was too warm upon returning, though it cooled fairly quickly. The complimentary breakfast in the breakfast room was great - scrambled eggs, bacon, pancakes, fruits, breads, yogurt, etc. When served in the lobby, it was minimal with hardly any place to sit. Staff members were all gracious and aimed to please. Priced at more than $400/night (including taxes and "assessments") on Fridays and Saturdays in September, I can't say it was a great value. For that we have stayed in far superior hotels in Manhattan, but there doesn't seem to be much competition among hotels in Sonoma.

KendallC929, General Manager at BEST WESTERN Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Park Lover10 Thank you for your review on our property, I am glad to know that you enjoyed your room, location and all over stay. I am as well pleased to hear that you liked the breakfast and noticed some of our recent renovations we have done around the property. I hope that next time you are in the Sonoma valley area you think of us and come stay another night. Best Regards Kendall Comfort