Best Western Hotel Sonoma Valley Inn & Krug Event Center, Sonoma

Possibly the noisiest stay in a hotel I have ever had. First morning we got a surprise alarm at 5 am, we did not set that. All evening the first night it sounded like the people upstairs were coming through the floor. Someone with heels woke us up the second night at 2am clacking back and forth. The pot lights sounded like they were rattling out of their seats above our heads. Worst sleep I have tried to get, especially after paying over $350 a night, could not be more dissatisfied.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Extraordinary748469, I am very sorry to hear that you did not enjoy your stay and were disturbed by other guest. Since I dont have your name, I was not able to see in the notes if you contacted the front desk so that we could have done our best to try to resolve it for you as quickly as possible. We are open 24 hours per day and are always available at the front desk. Not getting enough sleep certainly does not make for an enjoyable stay and I am very sorry to hear that was the case for you while you were here. I do sincerely hope that despite the issues you encountered, you would be willing to give us another opportunity to provide you with an improved experience Best Regards K Comfort

If your goal is to have a room to come back to after a long day drinking, this is it. If you want to have a little class while wine tasting, I'd recommend the lodge or a boutique hotel. The breakfast( hot coffee) was the nicest thing going for the early morning cold wake ups.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear haveyourguiness Thank you for taking the time to post a reveiw. I am very sorry that your stay did not meet with your expectations and you did not appreciate our breakfast offerings or the complimentary Friday night wine tasting and horsdouvres. I did want to let you know that we do have hot breakfast items available. We also pour wine from a local Sonoma winery for our wine tasting and the appetizers are made from scratch every Friday - offering a different variety every week Best Regards Kendall

I'm so sick of Best Western's policy's. The room I booked was $50 less on the day of my stay but they wouldn't make any adjustment upon check in. THEN I tried to cancel another reservation that was one whole week out and when I called I was told I was 17 minutes too late. Disgusting! I guess BW doesn't realize there is a lot of competition out there.

I was a little apprehensive about staying here after reading some of the reviews. The hotel is older and I would agree needs some updating (like the carpet) I would agree the breakfast was not good. There was no fruit to be found, all I wanted was a banana. They had warmed up frozen breakfast burritos and breakfast sandwiches. You can hear people walking above you, so I wouldn't stay on the first floor if you are a light sleeper. With that being said, the room rates are very reasonable during the week and you can walk to the plaza and restaurants. If you are looking for a cheaper place to stay and are not going to be there very often, I think you will be fine. This is not a high end hotel, so I would lower your expectations.

Overpriced hotel with terrible breakfast, lumpy pillows and thin walls. Could hear the people upstairs walking around during the night/early morning. Certain staff was not friendly or welcoming. Seemed bothered when asking them a question.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Lisa R Thank you for posting another reveiw. I am very sorry that you did not enjoy the complimentary breakfast during your stay with us and felt that our staff we unfriendly and unhelpful. That is certainly not usual for us. We offer a wide variety of breakfast items to include, freshly brewed organic coffee and teas, freshly baked bagels delivered daily from a local bakery, assorted muffins, cinnamon toast, hard boiled eggs, yogurt, granola, a variety or cereals juices and milk Thank you for taking the time to post another reveiw Regards K Comfort

Beautiful BW - located in a lovely quiet part of town, walking distance to town center. Well designed and landscaped courtyard offers a large hot tub (was always running), pool, and tables. Very clean inside and out. Whole Foods and attractive strip mall across the street offers easy snack, meal and drink options to pack out or enjoy at the property.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Lulacuma I am so pleased to read that you enjoyed your stay with us as well as the ambience of our town. I do hope that you will consider another trip to Sonoma to stay with us again very soon! Kind Regards K Comfort

This is a real gem in the city. You could walk to Tasting Rooms and Restaurants and it had a nice breakfast as well. There is a hot tub and a steam room along with the pool. Went for Wine Tasting and this was a great location!

I almost don't want to write this review because I don't want my favorite gem to get too crowded. This property is such a steal I don't know why they don't raise prices! From the outside, it looks ok, but once you get into your nicely decorated room and look out your sliding door, you realize you have entered paradise. The inner courtyard is magical. WIth the pool, jacuzzi and sitting area, there is plenty to do but the plants make the atmosphere. Every room I have stayed in has a great view. The room themselves are spacious, comfy and well appointed. Microwave, fridge, fireplace and large bathroom are all excellent touches. I will never stay anywhere else in Sonoma. And the location, 1 block off the square is excellent! You'd be crazy to not stay at this spot!

Couldn't ask for a better location. Walking distance to Sonoma Square's shops and restaurants. Grounds are clean and well maintained with a nice courtyard in which to relax while sipping that purchased bottle of wine & crudités. The pool is an added attraction when weather permits.

My trip was an extended stay, although having to ask for my room to be serviced which was inconvenient, the staff was accommodating and pleasant! The Wi-fi connection was weak but the hotel stay was awesome!

Did not feel safe in hallways. Smoke from guests filtered into our room both cigarettes and pot. The halls were dark and some questionable characters hanging out. Children in diapers in the pool and hot tub.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Nanercakes, Thank you for taking the time to post a reveiw. I am sorry that you did not feel safe during your stay with us. We do not have hallways however. All of our rooms open up to walkways so both the up and downstairs area walkways are very open. We typically have very nice folks and lots of families that stay with us so I am not sure as to which guests you are referring. Please note that if at anytime you feel unsafe you can always go to the room and call the front desk. They are always happy to help with any issue 24 hours a day. Best Regards K Comfort

The property is in a great location and the staff was awesome! The property was clean and comfortable. Definitely would recommend this location. The price was a great value for singles and families don't pass it if it's available.

We were able to upgrade to a suite at very low cost and what a lovely room. Large living area, balcony, fireplace and spa bath. The hotel is centrally located for dropping into Sonoma which is a beautiful place. The pool is lovely as is the courtyard and it also has a spa and steam room by the pool. Slight niggles was breakfast. Basic offering and very limited seating in courtyard, but this is only a minor thing and shouldn't distract you from staying here.

Travelled with my Wife for long weekend in Sonoma Wine Country. First, I booked non-refundable room 2 weeks prior. The day before i went online to Best Western site and saw the same room for $289.00 cheaper. I sent request to 100% price guarantee and was told I had to apply within 24 hours of initial reservation. That response sucked. Next, the room was dark, dark carpet and smelled dank, like overuse of chemicals for carpet? We kept the window open as much as possible. the internet was equally bad, constantly going off. The breakfast was... bad. No fruit, the breakfast burritos were frozen, and you heat them up for 3 minutes in the microwave, that was last cleaned in 1982. Bagels were old. Orange juice was in a carton suitable for a hobbit. The Coffee was like dark water. we picked up coffees at the small trailer next tot he gas station, next to hotel, it was much better. The facility has numerous personnel, out every day cleaning and they seemed pleasant and hard working. This was our first trip to Sonoma, i would not stay here again.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Yazbox, Thank you for taking the time to post a reveiw. I am very sorry to hear that you were so displeased with your stay. I did further research the Low Price Guarantee and here is what I found on Vest Westerns Website HERE IS WHAT YOU NEED TO DO Book your reservation on bestwestern.com If you find a lower rate on another website with the same criteria: hotel, room type, dates of stay, and guest occupancy, review the program's terms and conditions and submit the completed claim form to custserv@cs.bestwestern.com The claim form must be submitted within 24-hours of making the reservation on bestwestern.com to be eligible Our Customer Care team will research the claim and notify you of its resolution. It reads that the rate change request must be submitted within 24 hours of making the reservation. Unfortunately this does not apply to 24 hours prior to arrival. Thank you again for taking the time to post a reveiw. Again, I am sorry that your request to change rates did not fall with the required terms. Thank you

We used to love this hotel with it's beautiful courtyard and proximity to the square. However, the hotel, from the guestroom to the lobby, was so dirty and unkempt, and the courtyard poorly maintained, that I am sorry to say I don't think we will be going back.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear BonnieL Thank you for taking the time to post a reveiw. I am very sorry to hear that you feel that our rooms and our property are unkept. We do have staff clean our lobby, room and public areas every day. We do have breakfast here in the lobby in the morning each day and do not clean until, after the guests have finished breakfast but otherwise, all spaces are cleaned daily. I am very sorry to hear that you feel this way and do hope that you would be willing to give us another opportunity to provide you with an improved experience Best Regards K Comfort

The hotel was clean and comfortable. Our room was very nice and had a fireplace. The hotel is only about 2 blocks from the city square so we were able to walk everywhere, which we really enjoyed. The outside eating area was very nice. Breakfast was a little sparse, compared to other Best Westerns we have stayed in.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear RY, Thank you for taking the time to post a reveiw. Im very pleased to read that you did enjoy your stay with us and found our location to be convenient. We are always looking at ways to try to improve the breakfast for our guests. I do hope that you will consider staying with us again and we can provide you with an improved breakfast and an even more enjoyable stay. Sincerely K Comfort

Pros: Great location, just one or two blocks from Sonoma plaza. Nice, though dark room. (Maybe dark because we had a garden room). The hotel courtyard is very attractive and a nice place to hang out. The kids loved the pool. We would happily stayed another night or two. Cons: The Aircon was very noisy and kept switching off and on (5 min cycle), making it hard to sleep. In the middle of the night we shut it off and opened the sliding door to the pool instead. (which was screened) The breakfast was really limited, even for a continental breakfast, and not very good. Fortunately, there are cafes nearby.

The staff were so accommodating to us, we had contacted the hotel before booking with regards to leaving our vehicle and luggage as we would be arriving early and were going on a wine tour. They had no issues with this which worked out well for us. The room was spacious and also clean. Not noisy either, we were in walking distance from Sonoma Square which had a variety of restaurants available. Breakfast was included at the Inn and there was a variety of juices and hot drinks as well as cereals bagels and fruit.

Great experience! Excellent location right near the Sonoma Plaza. Rooms were clean and spacious. Hot tub was great. Staff were friendly and attentive. Would definitely stay here again. Great value considering the location.

The WORST front desk experience. Not helpful, not friendly, won't let you check in before 4 so don't even try. Then prepare for a line at 4pm. Offer no wine glasses or wine openers despite being in the WINE COUNTRY. We usually like Best Western hotels for a less expensive option but would not recommend this hotel. Way better small boutique hotels around the square. To management: front desk staff not ok!!

Jamie Hansen, Owner at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We stayed at the Sonoma Inn for 3 days during a visit for a family wedding. The hotel is located near the square and transportstion. The room was very comfortable with all the amenities and had a small balcony overlooking a well kept pool and lovely patio. The front desk was very helpful . As well there was a wine and cheese on Friday. We would definitely return.

The rates are very reasonable for Sonoma. Rooms are always clean and comfortable. Complimentary breakfast and decent, free Wi-Fi. Great location just a block from the town's main square, and across from a Whole Foods for basics.

Great location, good size rooms, and beautiful courtyard! Staff was friendly and helpful. The courtyard was lovely with Jasmine everywhere, fountains, statues, chairs, fire pit. There is a pool, hot tub and sauna. The main thing lacking is breakfast was not that great, they tried but it was comparable to a gas station quick bite. I appreciated the orange juice and coffee but the food was not that great but better than nothing.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Fear Cynthia, Thank you for taking the time to post a reveiw and thanks for your nicer comments! I am very pleased to know that you enjoyed your stay with us and I wanted to let you know that we are looking for ways to improve the breakfast. I do sincerely hope that you will choose to stay with us again the next time you visit Sonoma Wine Country. Best Regards K Comfort

Location was ideal, walking distance to square. The pool area was nice looking with grounds well landscaped. However, rooms were dirty, NOT updated and the AC unit was so loud ON/OFF that sleeping was marginal at best.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear James B Thank you for taking the time to post a review. I am very sorry to hear that you did not enjoy your stay with us and did not feel that your room was clean. I most certainly will speak with our housekeeping team as cleanliness is a top priority to us, I did not see any notes in your reservation regarding the AC issues. I always encourage guests that have any issues with the room, please report it to the front desk so that we can resolve the issue as quickly as possible. It is very important to us. I do hope you will consider staying with us again. Best Regards K COmfort

If you are looking for an "affordable" Sonoma property in an excellent location - this is your winner. This is the place to stay if you are coming to the town of Sonoma for an event weekend and won't be in the room that much. The location is excellent in that you can walk to the Sonoma plaza. Pros- -Staff was welcoming and on top of it. -Nightly happy hour and breakfast each morning were staffed by nice hotel employees who were friendly and helpful - Courtyard, hot tub, and pool area were clean and cute - they did a good job here - You can walk to the plaza!! - The price is fantastic for Sonoma Yes, the rooms are not super updated and older - but they are clean.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear O250FAkatea, Thank you for taking the time to post a reveiw and thank you for your lovely comments! I am so pleased to know that you found your stay with us to be of value and that you felt our staff was friendly and welcoming. Im also happy that our location was convenient for you . I di want to let you know that we are getting new carpets starting this August AND in 2024 we will be doing some major renovations to all of our hotel. I sincerely hope that you will consider staying with us again the next time you visit Sonoma Wine Country. Have a nice weekend. Warm Regards Kendall

Older hotel located near the square in Sonoma. The rooms are very dated and need an update in a bad way. The courtyard by the pool was actually very nice, and the employees all seemed to be pretty nice. The breakfast was frozen burritos and some muffins/such. Not impressed overall.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Ernst_Piercy, Thank you for taking the time to post a reveiw. I am sorry to hear that you were disappointed in your recent stay with us and were also dissatisfied with the breakfast. We do offer more than breakfast burritos and muffins. Our offerings include, fresh brewed local organic coffee, apple and orange juice, freshly baked bagels from a local bagel shop across the street, muffins, cinnamon raisin toast, hard boiled eggs, yogurt, milk, cereal, oatmeal and the frozen breakfast burritos. We are always trying to find different options for everyone's taste but we do hope that you will consider staying with us again so that we can offer you an improved experience. Best Regards Kendall

We came here for our anniversary and liked how close it was to the square. When we got back from dinner and went to bed we noticed the bed frame was covered in dust and cobwebs. The wall also appeared to have water damage. We called the front desk, and rather than apologize they told us they were booked solid. Not once did they apologize or try to offer a solution. Do not stay here. Photo of the washcloth is from wiping down the bed frame.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear James, Thank your for taking the time to post a reveiw. I am very sorry to hear that you felt that the room you stayed in last night was not thoroughly cleaned. I did speak with my front desk agent and they told me that they did offer you and apology but we were also unable to move you to a different room as we were infact sold out last night. I have spoken with my executive housekeeper and she will be personally checking that room today as cleanliness is something we take very seriously. I am very sorry that it was a disruption to your stay. Thank you again for taking the time to post a reveiw Best Regards

Beautiful, clean room. Grounds were lovely. Staff was friendly and efficient. Not a fan of continental breakfast. Would prefer sit down hot meal. Short distance from the square with lots of great food options and fun wineries to visit.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear madrabedry, Thank you for taking the time to post a reveiw. Thank you for your nice comments. I am pleased to hear that you enjoyed our garden courtyard and found our location to be so convenient. We are very fortunate to be located so close to the Sonoma Plaza. There are definitely a lot of fun shops and wineries to visit and some really great restaurants! I sincerely hope that you will consider staying with us again the next time you come to wine country! Best Regards K Comfort

Had a great stay at this hotel. Somewhat dated rooms but very clean and comfortable. Whens the last time you had a working fireplace in your room. What a great feature to have. Nice pool and hot tub area. Close to the city square, loads of shopping and dining. Great value and a great stay.

Super friendly staff and the location a couple of blocks from the town square access to the wineries can't be beat. Very Clean facility and a courteous staff. A super plus for us, they are Dog Friendly! For the $$ it can't be beat.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear cshafferda, Thanks for posting such a nice review I am very pleased that you enjoyed your stay with us and that you found our staff to be so helpful. We are very lucky to be located just one block from the Sonoma Plaza. We do love it when our guests bring their 4 legged family members when they come and stay with us. We sincerely hope that the next time you come to Sonoma, you will choose to stay with us again. Kind Regards K Comfort

Unbeatable location, right next the square and across the street from Whole Foods. The pool and hot tub were so nice! And a bonus sauna! Wish we could have stayed longer! So much to do in that area. We 10/10 recommend!

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Rachel B Thank you for taking the time to post a review. I am very pleased to hear that you found our location to be so convenient. I am only sorry that you were not able to stay longer! Please consider coming back and staying with us again soon! Best Regards K Comfort

This place is old and dirty. The furniture is in despite of being replaced. The floor looked like it had not been vacuumed in a while. The sheets and towels were cheap and scratchy. It had an in-tub shower with an old curtain that I made sure didn't touch my body. After one night of a 3 night stay we checked out and went someplace else. They charged us in full for the remaining two nights - we are still waiting for the manager to return our call. Best Western should be embarrassed to have their name on this place!

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear W439VAsandys, I am very sorry that you did not enjoy your stay with us and felt that the room did not meet your expectations. We did send our staff ( more than one person to be fair) to thoroughly inspect the room after you told us that you did not want to stay. We did not find the room to be in the condition that you described. We also did offer to move you to another room, which you declined. Since you were past the change /cancel period and were not willing to give us an opportunity to ive you another option, you were responsible for the remainder of your stay. Regards K Comfort

The worst breakfast we have ever experienced at a Best Western Hotel and we have traveled extensively, including many International locations, staying at many Best Western Hotels. If not improved, we will never utilize these premises again. We travel to Sonoma often, so I'll make a point if stopping in to check the breakfast offerings.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Voyage729005, Thank you for taking the time to post a review. I am very sorry that you did not like what we offer for breakfast. We do our best to provide as many options as possible .Our offerings currently include Fresh brewed organic coffee and tea, apple juice, orange juice and milk. We also offer a variety of breakfast sandwiches, breakfast burritos, muffins bagels, cinnamon raison toast with butter, cream cheese and assorted jellies. It also includes, fresh fruit, 3 types of cereal, yogurt, hard boiled eggs and assorted oatmeal. We certainly do our best to offer as much variety as we can to our complimentary breakfast. I am sorry that it did not meet your needs. Best Regards Kendall Comfort

They have the cheapest rate per night when we were looking for a place to stay in Downtown Sonoma. Location is excellent. Walking distance to the restaurants and attractions. The place is clean and welcoming staff.

Greedy business owners and they are mean! Beware of 7 day cancelation policy. My wife got covid and we tried to cancel 4 days before arrival on a busy holiday weekend but the manager Kendall Comron refused to refund us even though they were able to re-book our room almost immediately. So they get paid twice for a room!! I checked and they were sold out that weekend. Check out the El Dorado hotel instead, they are super friendly there and have a great restaurant too.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Scott Santos, Im sorry that your wife got covid. I hope she is doing better. As you know, we have all been living through this pandemic for nearly 24 months and as we have all learned unfortunately things can change last minute. However after all of this time, it is just not a sustainable business practice to throw cancellation policies out the window. Having said that, Id like to point out that trip insurance is offered on almost every booking channel or website for a minimal fee. In reflection of the current times, it is strongly recommended that people do purchase the insurance. Again, unfortunately I can not maintain a business and keep our employees working if we were to accept the several cancellations ( once the deadline has passed) that we receive daily. We do make sure sure that our cancellations policies are laid out clearly during the booking process as well as the options for trip insurance. Best Regards Kendall

We experienced several issues, from check-out to security. The rooms could use some maintenance, super thorough cleaning. The location is fantastic, but it's not great value to cost. More attention needs to be paid, in general.

This Best Western is located one block from Sonoma Town Square. The rooms are large and have all the amenities you could need. Breakfast was COVID safe and coffee was good. Had a little trouble with wireless, it kept sending me to a secure site so I couldn't log in.

The title says it all. We are Diamond level members and have stayed at Best Western properties all over the world. This one is in a great location, but staff overworked or under paid. Blamed basic amenities on Covid but we have stayed at multiple Best Westerns during this time and no other property had these excuses for missing items and terrible customer service.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Robbo33Guy, Thank you for taking the time to post a review. Since I did not have your name I was unable to research your reservation . I am very sorry that our hotel and staff were such a great disappointment to you . This is not typical for us. We work very hard t make our guests feel welcome and our rooms to be enjoyable and to meet with expectations. I am again very sorry that you felt we were not up to par . This is not typical for us and we sincerely hope you will give us another opportunity to provide you with an improved experience. Best Regards Kendall

Parking was a little full. Rooms are nice staff was friendly. Hot tub and Pool area clean and nice. We will stay here again. Its is in the town so lots of stuff around to do. Also close to Sonoma Raceway. Street parking for truck with trailer.

Do not stay at the Best Western in Sonoma. The management at this hotel does not care about the guest or property. The property is old, there are sketchy people around the property and the room cleaning is subpar. The breakfast is not fit for human consumption

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Roxy Thank you for taking the time to post a review. Since I do not have your name I am not able to review your reservation. I would like to assure that our all of our breakfast items are ordered weekly from US foods and while not every item is in line with everyone's taste, all of it is fit for consumption. Our offerings include, muffins, bagels, hard boiled eggs, yogurt, granola, cereal, milk oatmeal and breakfast burritos. We also offer fresh brewed local organic coffee and tea as wee as apple and orange juices. We do care a great deal about offering our guests a friendly and welcoming experience and I am sorry that you felt differently. If you would like to further discuss, you are welcome to contact me directly here at the property. Best Regards Kendall

Need to replace the dirty, stained, worn out 80's carpet in the guest rooms! It was so bad that I had to wear shoes and lay towels on the carpet. The high rate charged for the room was not commensurate with the low quality of the room.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Patrick Thanks you for taking the time to share your review again. I am very sorry that you had issues during your stay with us and found your carpet to be dirty. I did want to let you know that I have finally been able to get a date scheduled to get our carpets cleaned. Also we have plans this coming spring to install laminate flooring in all of our rooms. So moving forward we will have fresh new rooms. Thank you again for sharing your reveiws Regards K Comfort

The over all stay was ok, not much to complain about. I did have a couple of gripes. The best part/s: the size of the room the jacuzzi and the fireplace, the moon suite was extraordinary in a general sense, very spacious and I loved the open concept of the room, w 2 private baloconies that are to die for. The OK part/s: it had ok breakfast and ok service for breakfast, some items weren't displayed until we had to ask (beagles) and the lady when she did pull em out was checking them for mold which did not inspire much confidence on the age and quality of the food. Another ok thing was the over all suite had some places where there were cracks whether it was the walls or the “jacuzzi metal” parts they were flimsy (like the nobs to turn the water on and of) the suite def needs some TLC, the dual shower heads were amazing but the space in there is for two skinny ppl for sure. The poor part/s: I would say is the cleanliness of the room in general it was clean, but if u didn't look under the bed u wouldn't have seen that it probably hasn't been vacuumed in a bit, the jacuzzi when we turned it on for the first time it had floaters and some dead bugs. Which after a rinse were gone but not what we expected from a Moon Suite! All in all the experience was better than OK but not a OMG IM ONLY USING THIS HOTEL WHEN I COME TO SONOMA GREAT! Yeah for the amenities and price it's a great stay but the amenities offered were not on par w the look the hotel is trying to put forth. The thing that broke the camels back, was I think when I called the front desk Ron said that he couldn't get me another fire place log bc of inventory back up issues and that they only had them 1 per suite at the moment, he then suggested I go buy one my self… so if the hotel had them in stock it would be no problem, but bc of “inventory back up” I have to go out and BUY one my self. That seemed a little like they are trying to give the image of a champagne worthy place w a beer budget. The experience was just not complete. We were satisfied w our stay but there was def a lasting impression made that was not necessarily all good. Kind of a bitter taste in some cases.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Whinerfox0e, Thank you for taking the time to post your review. We appreciate your feedback. I am very sorry for the issue with the fire logs. We had placed the order over 2 weeks ago but unfortunately it had still not been delivered as of last Friday. I went myself with our maintenance manager to all of the locals stores and hardware stores in town and purchased as many fire logs as possible that we could fit in our truck. We also did the same thing again 2 days later and will likely be doing it again tomorrow. I am very sorry, I understand your frustration especially since it has been a cold weekend. As far as the breakfast, please be reassured that I place an order weekly from US Foods. Because of the COVID restrictions, we have to bag the bagels individually. For the past several months this has worked fine since we place a new order every week. Unfortunately as of recently - we have been having this issue. This is something I am working to resolve and considering perhaps using the paper sandwich bags as an option. I do hope that despite the issues you faced during your stay that you would be willing to give us another opportunity to provide you with an improved experience. We appreciate your feedback as we are always looking for ways to improve the overall experience. Best Regards K Comfort

For the price, and to have a fireplace was exceptional. The fireplace set a relaxing mood for the evening. Location is close to eateries. There were a couple of things that did not function properly, but they did not affect the experience.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear MichaelG6369, Thank yo for taking the time to post a review. I am very happy to hear that you enjoyed your stay with us and got to relax and warm up in front of the fireplace. The fireplace does set a very relaxing mood, I agree. I am sorry that you had some issues during your stay and I hope that the front desk was able to help resolve those as quickly as possible. I sincerely hope that you will consider staying with us the next time you come to wine country. Happy Holidays Kendall

I group of us selected Sonoma to celebrate a birthday and do wine blending, wine tasting and dinner, This hotel was close to the main square and lots of nice restaurants. The rooms were bright. Carpets a little worn, there was a pool and hotel,but it rained so we left those to younger braver souls. Everything worked well we got parking just outside of the room. We have stayed here many times and hope to do so again

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Clabbo Thank you for taking the time to post a review. In reading your review, I understood that you enjoyed your stay but the rating you gave us sees as though your stay did not meet with your expectations. I did want to let you know that we are scheduling carpet cleaning and plan to install new flooring this spring. I do hope that you will in fact return to stay with us so that we can have an opportunity to provide you with an improved experience Sincerely Kendall

Easy, efficient check-in & check-out processes; very kind & helpful stuff; convenient breakfast options; clean facilities; great value while staying in Sonoma & visiting nearby areas. Within walking distance of the historic Sonoma Plaza, and directly across the street from a shopping center (Whole Foods, restaurants, shops, &more). Super convenient location!

Walking distance to the centre. Great outlay of the property. Great courtyard with swimming pool and hot tub. Rooms are big, some with fireplaces, the provide wood. Quiet. Breakfast was basic, because of Covid. Staff very friendly.

We were pleasantly surprised to find such nice accommodations. The whole setup was very inviting. The rooms were spacious and the bed was very comfortable. The linens were in good shape and not stiff and scratchy.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear barbjrader, Thank you for taking the time to post such a nice review. I am pleased to hear that you enjoyed your stay with us and found your room to be comfortable and welcoming. I hope that you enjoyed the holiday weekend. Please consider staying with us the next time you visit Sonoma. Warm Regards Kendall

We loved the suite. Very roomy with a huge jacuzzi pool. Enjoyed the fireplace. The only downside was the stairs. Not a good option if you have any walking issues or heavy bags. The room was like a studio apartment.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear tbwildsailor, Thank you for taking the time to post such a nice review!! I am very happy to know that you enjoyed your stay with us and you liked the Jacuzzi Suite and it felt spacious and comfortable for you! I truly hope that if you have to come visit Sonoma again- you will choose to stay with us again. Best Regards, Kendall

We stayed at the Best Western Sonoma on November 15-17, 2021. Our room was clean and very comfortable. The location is great while staying in Sonoma. It's a block or so from the restaurants around the square. We were able to walk to dinner, which was a plus. It's right across the street from Whole Foods if you want a quick snack. Really enjoyed our stay.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear khab61107 Thanks for taking the time to post a review. I am so pleased to hear that you enjoyed your stay with us and found our hotel to be clean and comfortable. Its great that our location worked so well for you and I hope that you will choose to stay with us again the next time you come to Sonoma! Best Regards Kendall

The B W Sonoma Valley Inn is the perfect place for a getaway to the wine country. It is centrally located. You can walk to the town center and to several wineries and restaurants. The property is well maintained and clean. The staff very professional. We could find nothing wrong and can't wait to go back

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear chick6441 Thank you for taking the time to share your feedback. We sincerely appreciate your wonderful comments. We are very fortunate to be located so close the the plaza and centrally located here in Sonoma. We hope that the next time you chose to visit wine country , you will stay with us again! Best Regards Kendall

I did not have high expectations due to reading other reviews, but we had a wonderful time! Love the room, very big, loved the fireplace! Can't say enough about what a relaxing trip we had! Location is amazing. Will go back!!

Rooms were not updated, but most importantly they were clean with comfortable beds. Service by staff was excellent and light breakfast was included even though it was not a BW Plus hotel. Great value for the money in wine country.

The Best Western Sonoma Valley looked good on line but I was a little wary before arrival. The unassuming exterior hides a very pleasant experience. While old, the rooms are nicely updated and we took advantage of the in-room fireplace. The room was fresh and clean. The courtyard was a great place to have breakfast and catch up on email. We didn't us the pool and hot tub but they appeared to be clean and well maintainge.

Archaic booking process and shady staff, all leading to guests being cheated. Please read the reviews and filings with the Better Business Bureau before dealing with this hotel. Reported issues were completely dismissed by management.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Trip471009, Since I do not have your name - I am unable to located your reservation and investigate the issues that you had. I did want to inform you that we do use all of the same options for booking that all of the hotels in our area use. So there are several different options to book with us that vary from booking directly with us to an extremely wide variety of on line travel agents ( more than I can list) . We also do in fact take customer complaints seriously. We make notes in all reservations and the front desk typically leaves alerts for us. I am sorry that you felt that your issues were not addressed but again, since I do not know your name I am unable to research. You are welcome to contact me here at the property directly if you would like to further discuss Regards Kendall

Our room was right near the laundry. No access to pool, seemed a first floor rooms had access or a balcony. Windows would not open , problem was the air conditioner was so loud, we had to sweat it out all night.

The staff was welcoming and provided excellent service throughout our visit. Extremely clean and well appointed rooms. The support staff was courteous and gracious and the front desk personnel were exemplary.

Beautiful clean motel in Sonoma CA village. Everything within walking distance. Beautiful grounds. Spacious rooms. Clean and staff are very attentive. Only issue was the the Internet did not work in our room and breakfast was a bit cramped.

We had a terrific experience at this hotel. It was so convenient to be able to walk to shops and restaurants, and even the Whole Foods across the street! It was very quiet, and we absolutely loved the interior courtyard with hot tub. The grab and go breakfast had more options than other hotels we stayed at on this trip, and we enjoyed eating our breakfast in the courtyard. The only drawback for us was the uncomfortable bed, but we would definitely stay here again!

This is a follow up to my recent review. So don't go through snap travel. But with that being said there are goods and bads about staying at this place. First the good stuff. Our room was very large and very private. The room had everything we needed and more. We had a small kitchen area, two TV's. There is a large bathroom with double sinks and jacuzzi tub. We were pleasantly surprised. The check in clerk was friendly. We did have a problem with the TVs but they came and fixed it right away. We also loved the court yard. Nice pool, nice hot tub, and beautifully landscaped. Such a nice relaxing place to be, Now for the bad. The bed was extremely uncomfortable. The mattress was to soft and both my husband and myself had backaches everyday when we woke. It helped that we could sit in the hot tub in the courtyard. But it was very uncomfortable and we were there to enjoy ourselves. The carpet in the room needs to be replaced. Maybe with some laminate flooring or something. The carpet is stained and buckling up in areas. I was a little surprised they would have a carpet in a ADA room. Also, I wondered if they had pets in this room in the past. I got bites on my feet a couple of times. Felt like flea bites. I tried not to walk around bare foot but at times that can't be helped. Also the breakfast was a grab and go. It could be better. Mostly prepackaged. That could be because we are still in Covid times. It's a nice place with a good Location but needs some up grades. To the carpet and mostly the mattress. I would certainly stay here again if those upgrades were done. I would also go through best western or the actual owners to book. For the Owners my name is Terri M. Stayed in 311. Sept 6-12.

Although we haven't stayed here yet we are starting out on a bad foot! We booked through Snaptravel and they sold us a room we didn't ask for. We aren't in need of an ADA room. It was never told to us this is what we were getting until we got the printout of the room. When I notified Snaptravel they just said they wouldn't refund or change anything because it was non refundable . I didn't want a refund or to change anything. I just wanted what I paid for. So we called the hotel. They also wouldn't change it. Said it was because it was through a third party. Although this could put a damper on our trip, which is by the way is our 31 st anniversary. I won't let people without any understanding of customer service ruin our time. I'm a nurse and I work each and every day taking care of others. It's upsetting that after a year and a half of not taking a break. Because of the pandemic. I finally take one with my sweetie and we are treated like this. So much for appreciation of all the medical professionals that have taken care of everyone over the last 18 months. Just don't use Snaptravel! And we will see how we are treated as to if you should stay at the Best Western Sonoma. So far they aren't doing very good!

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Passiongal, Thank you for taking the time to share your experience. Since I dont have your name- I am unable to look at your reservation and read the notes. I am sorry to hear that you are having difficulties with the online travel agent. I did want to let you know that unfortunately we are (under contract) unable to make changes to 3rd party reservations. Unfortunately all changes have to come directly from them. We most certainly want to provide you with a wonderful and welcoming experience for your anniversary. It sounds like you certainly need and deserve a break after this very trying year and half. We hope that you will enjoy your time with us while you are here. Please know that we strive to offer the best experience possible from the start but there are some things that are beyond our ability to control. We look forward to making your stay great while you stay with us Best Regards K Comfort

This was a surprisingly nice place where the outside is hiding a truly wonderful place to stay. Angela (sp) did a nice job of checking us in and taking care of our needs. The only drawback is that the place a little dated and probably in need of new carpet, but otherwise this was a perfect place to stay and we highly recommend this BW.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear William H Thank you for taking the time to post a review. I am very happy to hear that you enjoyed your stay with us and were able to spend some time in our Garden Courtyard. I did want to let you know that we do have plans to update the rooms and install laminate flooring. We hope that you will able to enjoy these new upgrades the next time you stay with us . Thank you again for taking the time to post a review. Sincerely Kendall

absolutely loved how hotel room let directly on to the pool area! not to mention room was huge and came with fireplace and living room area! Hotel was ideally located less than a block away from the heart of down town sonoma!

We were dropping off our son at sonoma state the day before his birthday so we decided to stay the night and celebrate with him. The location was absolutely perfect. We walked to champagne tasting and then to dinner. The room was clean and had enough space for my husband, son, and I. We will definitely be going back!

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Taussig, Thank you for taking the time to post a review. Im very pleased to hear that our location worked so well for you and you enjoyed your stay with us! Sonoma is a fun place to celebrate with all the good wine and food. We sincerely hope that you will stay with us again the next time to you come to Sonoma to celebrate! Best Regards Kendall

The location is great, and the property is generally clean, but the room was not in good repair. The carpet was worn and ancient, there were holes in the upholstery cushions, the walls are in desperate need of paint, and the bathroom tile dated and in need of repair. The bed was comfortable, at least. Until there is a major renovation, we will stay elsewhere.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Anonymous Thank you for taking the time to post a review. I am very sorry to hear that you did not enjoy your stay with us. Since I do not have your name, I am unable to determine what room you were in. I am sorry that you felt that the state of our rooms ws not up to your expectations. We had been planning a renovation just as Covid hit us and now we are just trying to catch up as things have been quite a whirlwind as we all very well know. We pride ourselves on ensuring the rooms are very clean. We are looking forward to a renovation this coming Winter. We hope that you will come see us again next spring so that you can enjoy our fresh new rooms Regards K Comfort

The location was wonderful. We could walk to many good restaurants and stores. And tours can pick you up at the hotel. The price was very reasonable so that we could use the saved money to buy more wine.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear FAFNAR Thank you for taking the time to post such a nice review. I am very pleased to hear that you enjoyed your stay with us and I sincerely hope that you will choose to stay with us again the next time you visit Sonoma Best Regards Kendall

Hotel very well laid out; entry doors are on the exterior of the buildings facing parking & the rooms open to patios-balconies that face inwards to the courtyard, pool hot tub & steam room. Downstairs rooms have gate access to the courtyard pool area. Gas Fire Pit very nice to gather outside. Courtyard closes at 10 pm. A short two-block walk to the plaza - or look for the little foot path alongside the Krug event center at the back of the property - this puts you right on 1st st west and 190 feet from plaza! Black bear diner ( A+ breakfasts ) & whole foods grocery right across street. Sonoma Market a few blocks but worth the effort. Clean spacious room, comfy bed and super nice staff. A+ + +for our family!

Staff was totally indifferent and non responsive at this property. We stay at BW all the time and this was by far our worst experience we have had. There is no elevator to the upper floor and if you have mobility issue such as we have, staying on the upper level is a real problem, The staff at this property could care less. I would not recommend this motel if you have mobility issues.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Joyce W Thank you for taking the time to post a review. We certainly appreciate you taking the time to share your feedback. I am sorry that we were not able to accommodate you in a first floor room. I did look back through your reservation and I did see that unfortunately there were not requests made prior to arrival informing us of your need for a first floor room. Had we been made aware in advance we most certainly would have left several notes in the reservation as well as pre -blocking the room on the morning of arrival. Unfortunately due to being 100 percent sold out- we can. I always recommend that if you have a very specific need when staying at a hotel, that you contact them prior to arrival to help better ensure your needs are met I do hope that you would consider staying with us again so that we can have an opportunity to provide you with an improved experience Best Regards Kendall

Enjoyed staying here. Very good location, very clean. Only problem is parking. Lots of « workers » staying here so parking was extremely difficult with all their large work trucks. One night there was no place to park! Noisy when loud families party in the courtyard till late hours, not a fault of the hotel, just inconsiderate people who scream with crying, yelling kids. Good restaurants nearby, with a Whole Foods right across the street. Would stay here again, love the convenient location.

The rooms need new carpet, furniture and cooling systems. Better shower heads and less scratchy bath towels. The room was clean and it was nice to be able to walk to Sonoma Square for restaurants and shopping.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear dp101221 Thank you taking the time to post a review. I wanted to let you know that we currently are in the process of ordering new flooring. We were actually just about to start that process right as COVID hit us and changed everything. Now as things slowly return we have resumed the process. Also we have ordered new sheets and towels and are waiting for that to arrive. So we hope that you will consider giving us another opportunity to provide you with a superior experience Best Regards K Comfort

The Sonoma Valley Inn was a nice place when we visited 18 years ago. This time we were forced to stay here because it was the only hotel with available space over the busy Mothers Day weekend. We had plumbing issues at home that forced us to need a hotel. The A/C blew hot air into an already hot room, and we could not open the windows because there were no screens to keep the bugs out. We were not told where to find their Grab and Go breakfast of a muffin, orange and oatmeal package. We ended up walking all the way to the far end of facility to the breakfast area noted on their information page. The bathroom was not bad but not the best. The hotel is just very tired and has not seen improvements in all of these years.

Great accommodations, some staff not as helpful and some maintenance problems we reported at check out. Cleaning staff missed some spots, but overall great place, location, amenities. Take away breakfast not really worth it.

We wanted a hotel that would be walking distance to the historic Sonoma Square, and this fit the bill. The hotel is not much from the outside, but the inside courtyard and pool area is lovely. The room was clean and the beds were comfy. Would definitely stay there again!

My complaint with the Sonoma Valley Best Western goes beyond anger. I feel like a robbery victim. Be aware of their cancellation policy; no exception is given for unforeseen events. In our case, a reservation was made and paid for in advance to the Inn before a medical emergency occurred (surgery). Additionally, a state-wide ban was issued by both governors of Oregon and California due to a spike in the pandemic in December/January 2020-21. Numerous attempts were made to cancel the reservation via phone and e-mail, but there was no response from the manager, Jack. I was ignored. There was no offer to do the right and honorable thing and either refund our $673.00 or postpone the reservation. We are a retired couple with years of travel ahead of us. As a result of this wretched experience, we won't be staying in any Best Western again. This policy means they could have rented our room and doubled their profit. Wow! What a racket!

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear floyd953, Thank you for taking the time to post a review. I am very sorry for your experience. I do remember you calling back then several times. When I look back in your reservation I see that we do have a credit on file for you. I am so very sorry that someone did not contact you to let you know that. I am not sure what happened and I sincerely apologize.I did want to let you know that we did not in fact turn around and re sell the room. Covid restrictions were still in play during that time. We had very very minimal occupancy. In looking back through the details I see that you booked a non cancellable reservation. We did go ahead and hold your deposit for a future stay valid until 12/15/21 of this year. Again, I apologize that that was not conveyed to you. I can only attribute it to over extremely short staff and possibly an over site. I sincerely hope that you will book again with us soon and we look forward to having the chance to meet you in Sonoma face to face Sincerely Kendall Comfort

We stayed at the BW Sonoma valley Inn due to its location right off the square. That is probably the only reason to stay there. We wanted to be within walking distance of a restaurant where we had reservations. Things to know- there are no elevators so if your room is on the second floor be prepared to lug your suitcase up the stairs. Inquire about breakfast because no one bothered to tell us that it was not in the breakfast room. We walked over and there was a sign on the door to get a “grab and go” breakfast from the lobby. Now that sounds like you could grab a breakfast, hop in your car, and munch on the way to your next destination. But no, your bagged breakfast included a dry packet of oatmeal. So it is really a “grab and go back to your room and boil some water” breakfast. Other items in the bag were a tangerine which we ate and a muffin which you could eat on the go if you are into eating pastries for breakfast. Other less than optimal aspects of the experience were an overhead heat lamp on the very chilly bathroom ceiling that did not work and a remote for the heating system that was next to the TV remote. We discovered it when we went looking for a way to express check out. Without the remote you have to get down on the floor to control the temperature. Bed was comfortable, internet worked, shower was okay and the location is good!

My posts/reviews normally are quite positive however, I must vent. 2019I booked at Best Western Sonoma Valley Inn & Krug Event Center for a stay during a wedding. I did know that the prepaid trip was not refundable, however when days prior to my trip, Napa/Sonoma was without power. YES, PGE cut all power to the area. The wedding was moved to San Francisco and I canceled my reservations. The Reservations Manager would not refund me but he did give me a credit if I stayed there. Then COVID hit and I did not travel. Now there is silence from the Hotel. I called and they could not find any information on my reservations. I happened to check an old computer and I did find all the documentation. Called them to discuss with no return call ...for 10 days. We are talking about $750+ they have kept of my money. Hoping others take note...

We always get a room in the spa suites when we stay in Sonoma. It is very close to shops and restaurants. I've seen a lot of negative comments, both here and on yelp, but I personally have never had a problem here.

Other than the heating system not working and them taking a long time to make it right and the manager didn't even apologize or anything, it was okay. The room seemed clean. The room was big. The courtyard seemed abandoned and not taken care of.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Almita0901 Thank you for taking the time to post a review. I am very sorry that I did not contact you the following day after you had issues with your heater. Unfortunately I was not informed of what had happened so I was not aware. My apologies again. I did want to assure you that while not many people are utilizing our garden courtyard, we do have a landscaping company that does come in 2x per week to service that area. I do hope that despite the issue that you faced initially during your stay with us, you will consider staying with us again Best Regards Kendall

We have stayed at this location twice now and it's really so nice. The location is perfect because you can walk downtown to the square. The rooms are spacious, the bed is comfortable and the pool and jacuzzi area is beautiful! Usually there is a great breakfast included, but because of the covid restrictions this time it wasn't available. The only thing that could have been better is that even though we requested a fireplace suite, there was no firewood or gas lighting available. The guy at the front dest said that they were out of presto logs. Usually it is a fantastic place and location. There is even a Whole Foods directly across the street!

After a long backpacking trip up north we chose to stay here because of the jacuzzi tub. BEST DECISION. It was clean and comfortable and brought us back to life. The rooms decor needs an update but it was more than efficient. The bed was super comfortable and the balcony was a nice touch. Grocery store across the street, super close to everything in downtown Sonoma, I would stay here again for sure.

I needed to get out of my house and away from my housemate but did not really want to go far. I always liked Sonoma's downtown. This hotel is one block away. The rooms were spacious, clean, and priced well. The entire complex seemed in good condition. I just wish COVID had not closed down the hot tub and the sauna/steam room.

Just horrible! We gave the hotel 4 months notice to cancel our wedding block due to covid and they are not returning our deposit or those of our guests. The manager was arrogant, condescending and rude. Book at your own risk. We have been treated horribly and been dis-respected. They offered credits and when we explained we went thru with a small wedding he said that's our choice and the deposit is non-refundable under all circumstances. Read yelp reviews too. Awful to people during the fires and covid.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear pattyk979, Thank you for taking the time to post a review. I am sorry that things turned out as they did and your wedding venue was cancelled. Initially you contacted us on 6/21 to let us know that you would like to reschedule for a future date that was to be determined ( which we were more than happy to do) Then you contacted us in mid August to cancel the block. Unfortunately this was after the scheduled cancellation date. I am very sorry that you are unhappy with the outcome from your cancellation of your group block. Since Sonoma Valley Inn has not been closed, we have been able to fulfill our end of the contract as per the agreement . While modified for COVID, much of Sonoma and the Sonoma Plaza with several wineries , restaurants and shops that have set them selves up to welcome visitors. Typically as per the language in the contact ,the entire deposit would be forfeited but in light of the ongoing state of things, we wanted offer you and your guests a compromise and hold the deposit as a credit toward a future stay that would be valid until 12/15/2021. I am very sorry that things turned out as they did for your wedding and I apologize for your frustration Best Regards Kendall

I would warn against booking with this hotel right now. They charge your credit card RIGHT AWAY but if your plans change and you cancel, they take 60 days to refund you. They hold your money 2 months with no interest paid to you. Because they are independently owned there is no one you can elevate it to. I asked why the process hasn't changed knowing people's plans can change with COVID, the manager basically said its how he's staying in business. This changed my view of Best Western. I'll never book with them again.

I'm reviewing their customer service, since I'm not staying there. Contacted them to try to change my reservation dates by one day, and the manager Jack/Jake was incredibly condescending. He made me feel like he was doing ME a favor by allowing me to stay at this hotel (at a higher price for the different dates no less, which was understandable; his attitude was not). I can't imagine people are knocking down the doors trying to get reservations at a mediocre Napa Valley hotel in the middle of COVID and the worst fire season in recent CA history. My experience with him left me with a bad taste in my mouth, so I cancelled and took my business and money elsewhere.

We reported road work crew starting at 7:45 right outside our balcony door. We were not informed upon checking in or given a discount. We should have been given the option of a different room. The hotel staff only cares about filling rooms not the satisfaction or comfort of their clients.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Lewis01234 I am sorry to hear the other gusts in house were a disturbance to you so early in the morning. We were not having any work done so that was not a crew that we have hired. Those were just other guests staying at the hotel. We did not inform you because we had no idea that they would be meeting at that hour. I am sure that once you called the front desk, they went outside to ask them to be quiet as we normally would We care a great deal about our guests and continue to take great measures to ensure safety and comfort. This has always been and continues to be a priority Again I apologize that other hotel guests were a disturbance to you but we did not hire a work crew during that time. Please be assured that when ever we do hire work crews we most certainly inform our guests Regards Kendall

If you want to just park your car and walk to everything in downtown Sonoma this is the place to stay. Great location, lots of free parking, nice pool area and lovely rooms. Greatly appreciated all of the USB plugs in the room. Due to covid there was no breakfast. Would definitely stay here again.

Courtyard is beautiful. And rooms just need a little upkeep and deeper cleanings. Especially now every inch of rooms should be scrub between guess and some of the dust I found in places is a long time of buildup and worries me.

Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kaylabythesea Thank you for taking the time to post a review. I'm happy to hear that you were able to spend sometime relaxing in our courtyard. I wanted to let you know that we take cleanliness very seriously ( particularly during this time) and I have had a conversation with our executive housekeeper to re emphasize the importance of cleanliness in our rooms . We understand how much that means to guests during this time. We hope that you will still consider staying with us again Best Regards Kendall

We were looking for a getaway spot close to SF with a pool that would be as safe as possible during the pandemic, and the Best Western Sonoma was the perfect choice. We wanted a place where you could enter the rooms directly from outside without traversing interior corridors or worse, elevators! We asked for a first floor room with easy pool access and were given a room right by the pool which was ideal as we could access the pool directly from our patio, and easily access our room from the pool to use the restroom, rather than using the hotel's pool bathroom. We came Weds-Sat with the hopes that the pool would be less crowded than the weekend and it worked out perfect, while it got more crowded after Friday's check-ins we were able to get some nice pool time in when it was not at all crowded. We also appreciated that we had the option to request housekeeping if we felt it necessary, while we did not choose to have the room cleaned during our stay some hotels we have looked at during the pandemic don't even give you the option, even for a stay over a week long! The Best Western Sonoma's policy was perfect for us, and was explained in a letter given to every guest at check in, which the unfair one-star reviewer who was "very unimpressed" clearly did not bother to read, and they also have clearly not traveled anywhere else during the pandemic as not cleaning the rooms automatically is a national best safety practice even at the most luxurious 5 star hotels during the pandemic. The rooms were tastefully decorated, well kept up, amply sized and spotlessly clean. There was a couch sitting area with coffee table, desk and chair and outdoor patio as well as the two queen beds. We liked how the sink was outside the toilet and combo bath/shower. There was a fridge and closet, two luggage racks, and drawers to put our clothes in. Big flat screen TV. They removed the coffeemakers from the rooms due to the pandemic, but you can request one in your room and know it is clean. There was no microwave which we missed, though I did not not ask about that at the front desk as I did not see that in the room amenity list on tripadvisor. I did find the texture of the sheets distractingly rough on my legs, but was OK after I started wearing leggings to bed. If you are texture sensitive or spoiled by high thread count sheets at home like me, I recommend bringing long pajama bottoms to sleep in. The bed was otherwise comfortable. The pool and outdoor dining areas were gardenlike and pretty, the interior patio grounds were very green and well tended, with relaxing fountains at each end. The outdoor dining area had 4 tables with umbrellas spaced far apart, which was great for eating takeout from the Black Bear diner across the street, on the corner (Black Bear was open for indoor dining if that is something you are comfortable with). I saw staff at the hotel cleaning the outdoor tables numerous times though we brought our own disinfectant wipes to wipe down before use just to be extra safe. There was also a Whole Foods, bagel place, and an asian restaurants in the strip mall across the street, though we only tried the bagel place out of those. There were a number of nice restaurants within walking distance with large outdoor patios. The Sonoma Grill and Bar was very close, Della Santina's was a bit further of a walk, both were quite good and both had nice large patios that felt safe to eat at. Della Santina's was especially romantic and picturesque. Sonoma Square is quite close walking distance and makes a nice place to stroll or eat a picnic lunch, or ice cream from the homemade ice cream shop on the Square. If you are accustomed to the buffet breakfast at Best Westerns do be aware that due to the pandemic that is not being offered. You can get a "grab n go" bag with a small apple or orange and a granola bar, and coffee or tea, but that is it, so if you need more to eat in the morning like my husband and don't like to have to go out to buy breakfast, you might want to bring a box of cereal and some milk or something. Again, some hotels we have stayed many times in at the past that normally serve breakfast are offering nothing at all during the pandemic, so I was glad they at least made an effort to provide something. All in all the Sonoma Best Western exceeded our expectations, we think the manager and staff are doing a fantastic job at a most difficult time for hotels, and I feel so bad for them seeing the recent unfair one star reviews on this site. If you are looking for a great, convenient, affordable getaway that feels safe during the pandemic I highly recommend this place. We've already booked our next stay here and recommended to friends who may be planning their own getaway here as well.

I made an hotel reservation on Thursday June 25th 2020. I stayed at this hotel two previous times. On this date my wife felt ill and had to cancel day of the hotel visit. I made this reservation with 20000 bestwestern points. I called the hotel to see if someone sick during a pandemic could cancel I was notified nothing He could do and points would be charged. I called coperate bestwestern and they stated they would send email to site about the situation. On Monday June 29th. The hotel refunded my points. but charged me 125 dollars. management stated under new policy they could cancel points and charge my credit card. Management also informed me it not their responsibility to inform guest they could cancel points and charge at their privilege at rack rate. I was my responsibility to keep up with change in hotel policy. I stay in 50 to 90 hotels a year this worst service I seen with keeping guest safe with sick guests. (There is a pandemic). Management was rude and chaged the rules and ignored corparate. I have disputed charges with Cooperate and American Express if you care about your safety stay away until pandemic is over. They forcing guest to arrive even if sick. I will follow up on the results on this dispute. Johnnie Powell

I got a suite for for 2 nights. Assuming that the room was going to be cleaned during the day, we went out. When we came back to the room It wasn't cleaned. I called the front desk and asked them why and they said because I did not requested it? I was not told that it was my job to request to have my room cleaned daily during my stay here. Unimpressed.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear 169fredyyp I am sorry to hear that your room did not meet with your expectations. We do hand a letter out during check in to inform all of our guests that due to ongoing pandemic for the health and safety of our guests and employees , we currently are not offering automatic service to stay overs. I created this letter myself and ensure that it is included with each registration card. Best Regards Kendall

this hotel is extremely situated: easy walking distance to several very good to excellent eateries; a very good grocery store and bank across the street; a gas station at the corner for getting gasoline if needed; and just a block away from a nice waik to a historical site; and a few minutes to the charming park of Sonoma--and tons of wine tasting venues. The hotel itself is well-kept, the rooms immaculate.

The front desk (customer Service) at this location is rude and unwelcoming. We will never stay at this property again. I would recommend staying at a different hotel or even the best Western in Petaluma.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jonathan I am sorry that you feel that way. We are certainly trying our best to offer a friendly greeting to our guests when they arrive. Due to the lobby being closed and having all transactions happen through a walk up window much of the personal touch has been los. Also having both parties faces covered with masks makes it even more difficult to read each others expressions. We apologize if you did not feel welcomed as that was truly not our intention. I know this is a difficult and frustrating time for every one. We are hoping to soon be able to re open our lobby as we truly miss the personal interaction. Regards Kendall

The hotel staff was not welcoming and did not attempt to address needs of guests. The hotel is not disabled friendly as it does not have an elevator. Hotel staff was stuffy in demeanor and consequently assigned guests to the worst room location which was difficult to traverse as the room was very distant from parking area and difficult to transport luggage. As this property is located in the Wine Country of Sonoma guests would expect better treatment and a welcoming attitude which was sorely missing.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear William S I am sorry that you felt that our staff was not welcoming and friendly. Due to COVID 19 our lobby is closed and we are doing all transactions through the walk up window with masks on. Having half of our faces covered makes it difficult for both parties to effectively display emotion. We are doing the best we can under the circumstances that we are all facing. We did honor your reservation and gave you the room type that you booked. I'm sorry if that was not a good fit for you. I do hope that despite the room not meeting your needs you would be willing to try staying with us again perhaps another room Best Regards Kendall

Because of COVID-19 the wedding which I was traveling for was canceled. Even though before I booked I check the cancellation policy which said "guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, and the reservation is canceled on or before June 30, 2020". The hotel would not honor the National Best Western updated policy due to the virus. This cost my family $664 during an already horrible financial time due to the virus. My extended family and place of business will never stay at this best western or any other best western again. On top of everything, the manager on the phone the manager was abusive, condescending and pretty much heartless.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear JimbN1014BU I am very sorry that this awful and uncertain time is also affecting you as much as it is affecting all of us. I do not have your name so I was unable to research all of the details of your reservation. However, I did want to clarify that at no time did we have wedding blocks set up to have a 24 hour cancellation policy. Again since I do not have your name I am unable to research your reservation so that I can clearly understand exactly what happened. Unfortunately this extremely scary and difficult time is affecting all of us all over the world and leaving all of to feel vulnerable and unsure. If you would like to call us directly here at the hotel so we can further discuss we would look forward to speaking with you I hope that you and your family are safe and healthy and hope that soon we can all see an end to this Best Regards Kendall

The hotel was clean, quiet and had a good breakfast offering and their rates are fantastic compared to other options in the area. Easy walk to bars and restaurants and at least one winery is in walking distance of the property. Will definitely stay here again. Do yourself a favor stay here and save your money for the area's great wine and food offerings.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bob S thank you for taking the time to post a review. We appreciate your feedback and recommendation to other travelers ! We sincerely hope that after this is all over you will come and stay with us here in Sonoma the next time you visit Wine Country Best Regards Kendall .

This hotel is centrally located in the town of Sonoma a couple of blocks from the city square. It allows easy access to wineries in the Sonoma Valley (Hwy 12), Carneros region and Napa Valley. The facility was clean and comfortable. The breakfast provided in the morning had a good selection of items. The staff was friendly and very helpful. I would stay here again on future visits.

Nice and clean rooms with nice facilities and a rather good included breakfast. Good pool arena, central location and very nice staff. When you see the price, it must be the best hotel value in Sonoma.

We wanted a place to stay in Sonoma the first night we were there. We were getting in late and moving to our rental house the next day. We picked the Best Western on price and were pleasantly surprised. The room was nice and the breakfast was a full hot breakfast with fresh eggs not powdered. The pool area looked inviting. We would stay here again on our next trip to wine country.

In Sonoma, there are traditionally some overly priced hotels with not much amenities offered. I stayed here for business purposes but fell in love with this place. They have a heated pool and spa right outside your back patio. All rooms I stay at here have a cozy little fireplace with a free Duraflame log to lite. The cleanliness was exceptional as I found no visible trash left on the property nor in the room. The pricing is a great value for what this place comes with, and it is conveniently placed near the heart of Sonoma for shopping and eating within walking distance. The bed I slept in was very comfortable and had no issues going right to sleep. The only recommendation I would make is to update some appliances (microwave, and lighting), and the couch. These were not in bad condition but could be a little more modernized. The overall experience was wonderful the staff and the breakfast were very satisfying. Look forward to staying here again.

We took and family trip to Sonoma with our 6 month old daughter. We love the Best Western! They have a delicious free breakfast along with wood burning fireplaces in every room. It is right on the square, so there are plenty on things (restaurants, wine tasting rooms, shops) within walking distance. Plus, there is a Whole Foods across the street. The manager started having wine tastings in the courtyard on Friday and Saturday evenings while we were there which was awesome!

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear cassielongrn Thank you for taking the time to share your experience staying with us here in Sonoma with other travelers. We are so pleased you enjoyed your stay with us and found our location to be convenient. We sincerely hope that you will consider staying with us again the next time you visit Wine Country Best Regards Kendall

We took a last minute trip to Sonoma, decided to stay at the BW. This hotel was great. Right in the center of town, walkable to shops and restaurants. The hotel was well equipped with great amenities and fantastic staff.

We wanted something within walking distance to the Sonoma plaza and the Best Western is in a very convenient location to do this. Even though it's on a bit of a busy street, the rooms are tucked back and were completely soundproof. Our room was spacious and clean, the staff said "Good morning" to us as we passed them in the halls, and the hot tub/pool area secluded and inviting. Breakfast was a huge spread of delicious fresh options and the room was spacious. The Krug conference center looks like a great place to hold a small meeting - 3 conference rooms from what I could see - all in a building across the parking lot from the main hotel. I would stay here again and recommend this to anyone staying in this area. Prices are a bit higher than you would pay in Santa Rosa but its proximity to wineries, great restaurants and other interesting parts of Sonoma is worth it. Thank you to Paul for his special attention to our reservation - and to all of the staff for making it such a pleasant visit for us.

Made an incorrect booking and tried to contact the manager for corrections. A waste of my time - after several calls and countless email over a month, still no response or reply from the manager. We will take our family and business another place, hope he sleeps well and karma be with him.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear SueNorway I sincerely apologize that our Revenue Manager did not reply to your several attempts to contact him to resolve the situation. I most certainly will talk with him about this and do not have any excuses for you as to why this happened this way. I again sincerely apologize and truly understand your frustration. Best Wishes to you Kendall

Very surprised with the quality of the room. Breakfast had everything we wanted. Bacon, sausage, eggs, waffles, pastries, muffins, juices, coffee, fruit, smoothies, cereals, and more. Parking was available, directly in front of our room.

We stayed for 3 nights at the Best Western Sonoma Valley. The location is perfect for being able to easily walk around Sonoma Square to enjoy the wine tastings, restaurants and local shops. The room itself (Room #231) was quite spacious with a comfortable King-sized bed. The fireplace was a nice feature that we took advantage of one night. The sink is located outside the bathroom, making it easier for multiple people to get ready in the morning. The breakfast provided was quite good each morning and always kept well-stocked. All employees we interacted with were friendly. We'd highly recommend this hotel for anyone staying in Sonoma.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear GNRMatt Thank you for taking the time to post a review and Thanks for choosing to stay with us when you were visiting Sonoma. Im happy you enjoyed your room and that our location worked so well for you while you were here. Please come stay with us again the next time you decide to visit Wine Country Thanks again for your nice review! Cheers Kendall

very well kept property, very nice rooms and pool area. Very clean. Great value one block off Sonoma square. Across from whole foods, less than a block from restaurants and shops. We walked everywhere once we arrived.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear lfraut, Thank you for taking the time to share your review. I'm so pleased that you enjoyed your stay with us and found our location to be convenient and were able to spend time exploring the plaza while you were here in Sonoma. I sincerely hope that the next time you visit Wine Country you will choose to stay with us again Best Regards Kendall

Nice place to stay in Sonoma. The hotel was well priced and a easy walk from the town square and numerous restaurants. Breakfast was good but I would have liked the food a little hotter. We had an issue with a few things in the room and they were corrected by the next morning. We would consider staying here again. Lobby offers coffee, tea, hot chocolate and water at all times...nice when you come in at night and want something to drink.

My wife and I stayed there Jan 17/20 in one of their suites. I think it was 316, but am not sure. The property has many things going for it, but we will never stay there again. The room has a fireplace with one of those fire logs. Just light it with a match they supply and it will soon become engulfed. Also handy by are instructions that say, amongst other things, “do not move the log”. We did not. We were woken up by a fire alarm and the phone soon rang. They sent somebody up and he arrived about 15-20 minutes later. During the interval. I had become affected by the smoke and felt sick. I opened up the front door and lay down outside the room. The fresh air felt good. The employee arrived and stepped around me. He did not ask how I was, let alone ask if I needed medical help. I was not drunk. I hear him talk to my wife and blame the improper placement of the log on housekeeping. Nonsense. This was a training issue. When he left. I had managed to sit up, but I was still outside. All he said upon leaving was “good night”. When we checked out the next morning, I, I calmly expressed my displeasure to the male employee on duty. “Sorry” is all he could manage at first. Then he offered “to take a few bucks off”, which was 20%. For Maki me sick and stinking up our room? Entirely inadequate. Isn't this the state where people sue for whatever? They should have at least offered to refund 100% of what we paid. We will not stay here again.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear elizabethwV2859JV, I am sorry for the event with the fire log last Friday night. I looked through the notes in your reservation and spoke to the staff that was working as well so that I could better understand what happened. As I was told, the log the and grate were too close to the opening of the fireplace. Our staff has been trained on this but unfortunately mistakes do happen and having the log so close the front of the fireplace can cause smoke to enter the space of the room. The front desk said that when you spoke to them they immediately offered to send someone to your room which you initially declined. At some point our assistance was accepted The gentleman who came to your room told me that when he arrived you were out in front of the room lying on the tile. He said he asked you if you were ok and you dismissed him. At that point he point he thought you were ok and wanted him to leave you alone Then following morning you were offered a %25 discount which you declined. I have gone ahead and applied the discount anyway. I am truly sorry for the inconvenience that you experienced Best Regards Kendall

Really pleased we chose to stay in Sonoma as part of our California trip. This hotel was great and well priced. A few minutes walk from town and well located for exploring the local area. The room was great and had everything we needed. Staff were all friendly expect the grumpy old lady who initially checked us in. Ron on front desk was very helpful and friendly when we decided to stay here another two nights. Breakfast was good but I must admit i wish they would vary the items as i was desperate for a change by day 3. I would definitely recommend staying here.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ZedAbdn Thank you for taking the time to share your review! Im very pleased that you chose to come and stay with us as part of your California trip! While its been a little chilly the weather has been great for walking around and exploring the Sonoma Plaza while enjoying good food and wine! Not to mention exploring the other lovely areas our Valley of the Moon has to offer. We sincerely hope that the next time you come to California , you will come stay with us again Best Regards Kendall

We had a great experience at Best Western Sonoma Valley Inn. The room was clean and well-decorated. There was a refrigerator in the room. The hotel is close enough to walk to restaurants, bars and the downtown square. The fireplace in the room makes a nice touch. Our only complaint was the furnace/AC unit was very loud. So loud that when ours was off, I could hear the one in the neighboring room turn off and on. I tried to just leave the fan on permanently, but either it wasn't possible or I couldn't figure it out. However, our friends stayed in a different room further down the hall and they had a newer unit in theirs that was much quieter, so hopefully, they are slowly changing these old noisy ones out. The pool area is great. The jacuzzi is surrounded by a large gazebo and there are a couple of gas fire pits with chairs to sit and drink all the wine you just purchased! Overall, it was a lovely experience. We just had to turn off the furnace to sleep better the second night.

This Best Western has a rustic, romantic feel. There are fireplaces in the rooms and the first log is free. We spent time in the hot tub. Great pool/fire pit area. Good free breakfast.The best was Ron at the front desk helped us with a surprise early check-in at 10 am before our 10:30 wine tour bus arrived. We'd expected to have to wait until our tour ended at 5 pm to check in. Thanks, Ron! Also, this hotel is in a great location near the square in Sonoma with easy walking distance to the area's best restaurants and a few blocks of the fabulous Sonoma Market.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear jdwyer3rd, Thank you for taking the time to share your experience with other travelers about your stay with us here in Sonoma! I'm glad Ron was able to check you in early and you were able to get your things into your room before heading out for the day to go wine tasting! I'm happy you enjoyed your stay and I hope that the next time you choose to visit wine country you will consider staying with us again. Thank you again for your nice review! Best Regards Kendall

I enjoy staying at Sonoma Valley Inn Best Western. I can check in early to stow my luggages when available and head to work without thinking of missing my check in at usual 4pm time. I get off late and too tired to do paperwork.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear rosaquino, I'm so pleased to know how much you enjoy staying with us and find the experience to be convenient while you are here in Sonoma. We appreciate that you continue to chose to stay with us and look forward to having you stay with us again here in Wine Country Best Regards Kendall

This hotel was very quaint. Sonoma is a kick back town and the atmosphere at the Sonoma Inn didn't disappoint. The room was clean, we could keep it warm and cozy, bed was great, one of those high beds so if you are short, you may need a step stool, and breakfast was fantastic! I would have liked a double sink but we got by. There is a fireplace but we didn't try it out. We were in a lower unit and parking was convenient.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear sharon2maui, Thank you for taking the time to post a review. Im pleased that you chose our hotel as the place to stay while you were here in Sonoma and found us to be cozy and convenient. I sincerely hope that the next time you come to visit Wine Country you will choose to stay with us again. Best Regards Kendall

We had a great time at this hotel. The amenities were wonderful. We liked having the access to the gym offsite. The breakfast was yummy, the grounds were clean and the staff was friendly and accommodating!

Amazing breakfast!!! We stayed here last year and came back this year and one of the primary reasons was the excellent healthy breakfast provided. Great choices including smoothies and chia pudding with some of the more usual fare like bacon and eggs and waffles Everything was VERY good! Nice room with a fireplace,view and location for a reasonable price. We will be back!

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear bemisup77 Thanks for taking the time to post such a nice review. I'm so pleased to read that you came back for the breakfast and found it be as expected. It does make a difference to start your day with a healthy breakfast. We look forward to the next time you visit Sonoma and stay with us again! Best Regards Kendall

Can't beat the value for this hotel, especially the suite. Large room with king bed and in room hot tub. Very good continental breakfast with two hot dishes and a small smoothie bar. Lots of free parking. Best part of this hotel is the location. Only two blocks from the hotel square.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear mgoss444, I was very pleased to read that you enjoyed our hotel, its amenities and found us to be of good value. I hope that you had a fun visit exploring Sonoma and will consider staying with us again the next time you visit Wine Country Best Regards Kendall

Sonoma Valley is a place you could spend several laid back days to see everything Sonoma has to offer.. lots od great accomodation in this small town. We rented a car and we're able to travel around the outskirts of the town also. There are plenty of restaurants in the area to reach everyone's taste. Hotel accomodation was fantastic. Thank you Sonoma for helping us celebrate 50 years of marriage. D Steele Canada

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear dsteele2015 I'm am so pleased to hear that you celebrated your 50th anniversary with us! Sonoma is a very quaint and charming little town and the perfect place to celebrate just such and event. Happy Anniversary to you both and we sincerely hope that you might consider celebrating with us again! Congratulations Kendall

Dear Customer Care You don't seem to care. Your information is not correct. The internet was not working, and the front desk kept telling me it was because of the rain. I contact your customer support at 12:37 800 676-1415 . for 15 minutes and they did troubleshooting to determine that the internet at the resort was not working, it was not my fault. The opened a ticket number and told me a supervisor would contact me. Then I got a phone call 1:34 from another technician 800-676-1415 for 18 minutes did another round of trouble shooting to determine that the fault was at the resort, not my computer of phone. They said they would send a technician out to fix it. I assume they did, because the next day everything was working, my phone and computer. I am still in the hotel, same room, and writing to you from it now. The resort is correct, it is working NOW - but only because I spent half a day on the phone with the front desk (8 am and 11 am) with them telling me it was the weather or I didn't know what I was doing. Then from 12:30 to 1:34 with technicians so that it was eventually fixed. I spent nearly six hours so that the internet was fixed - with no help from the Front Desk. This is not acceptable, and your customer care is not customer friendly

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Cynthia Thank you for taking the time to post a review. I am sorry that you experienced issues with our internet during your stay with us. I was here that day and I remember that our front desk agent did do the best that she could to try to help you and when she was unable to further assist you she referred you to our customer support line so that they could better assist you. As I did tell you in my other responses to you, we did check the strength of the signal around the property and did not experience the issues that you did. We also did not receive any other comments from our other guests. I am sorry for the issues that you experienced and can understand that would be frustrating. We did do our best to help you but unfortunately you feel differently Regards Kendall

Maybe not the most special room in wine country. But as I said in the title the room was really clean and the hotel is really well located in the heart of Sonoma walking distance to restaurants and tasting rooms. Room was a good size and if it was warmer it had a nice balcony overlooking the pool. But since it wasn't warm the fireplace stocked each night with a duraflame log was a really nice touch. Price was a steal for wine country. I only didn't give it a 5 star rating because the heater was pretty annoying. It come on and off all night and when it came on it was pretty loud. And a few other minor issues. It is a completely pet friendly hotel which made us nervous having an issue with fleas at a different and much more expensive hotel in San Francisco. But it was so clean you couldn't tell if a pet had stayed there. All in all I would stay there again.

Our small group, my daughter, her two cousins and I had a two trip to Sonoma planned and we booked the Best Western Sonoma Valley Inn. Yes, the hotel is slightly dated, but the courtyard, fireplace in the room and delicious breakfast - make it up - as an excellent rating. Clean, comfortable beds. Friendly staff, close walking distance to shops and historical spots in Sonoma make this hotel a great place to stay.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear MammaShibs, I'm pleased that your group of ladies decided to stay with us for your girls weekend! Its great that our property worked so well for you and you found our location to be convenient and you enjoyed our other amenities. I do hope that you will consider staying with us again this season Best Regards Kendall

We stayed only one night and we were on the ground floor. The noise from upstairs kept us awake most of the night and the room was very stuffy with no ceiling fans etc We had a very strong smell of deoderiser of some kind when we first went in the room and discovered that ALL rooms are pet friendly, not what we were expecting. Good location. Only a short walk to town square etc and breakfast was quite adequate

My husband & I spend a lovely day in Sonoma & had a great stay at the Best Western Sonoma Valley Inn. We came up from the South Bay to watch a screening of White Christmas. After the movie we relaxed in our beautiful Suite. Had a soak in the Jacuzzi tub & then relaxed on the sofa in front of a warm fire. Our room was excellent & the morning breakfast was very good & plentiful.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Spottmutt Thanks for taking the time to post such a nice review. Sounds like a very nice weekend. I love that movie! I'm so pleased to hear that you enjoyed your stay with us and were able to have a nice relaxing weekend. I do hope that you will consider staying with us again this season. Best Regards Kendall

The hotel is clean with a fireplace. The staff is excellent , The hotel is in a very good location close to stores and cafes. I highly recommend this hotel. A lot of history in and around the hotel.A lot of activities to do, a lot of things to see.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Raymond M I'm so please to read that you enjoyed your stay with us and you were able to relax in front of the fireplace while you were here during this chilly winter! Sonoma definitely has a lot of history in and around the Plaza and we are very fortunate to be located just one block away. We sincerely hope that the next time you visit Wine Country you will choose to stay with us again! Best Regards Kendall

Property was clean and comfortable. Outdated and plain. Overpriced at $300 per night after fees and having a pet. Not worth the over-all experience for the price. Breakfast was crowded and coffee was not good. Walk across the street to Whole Foods instead. Won't be back.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear mbhawaii50 I'm sorry to hear that you did not enjoy your stay with us and that you were disappointed with the breakfast. We try to offer as many options as possible so that people can have a variety of choices from scrambled eggs and bacon to fresh fruit smoothies, chia pudding and locally brewed organic coffee. We do offer several specials through out the winter season and hope that you would consider giving us another try so that we can have an opportunity to provide you with an excellent experience here in Sonoma Wine Country. Best Regards Kendall

We had an amazing one night at the Best Western Sonoma. Due to my status as a Best Western rewards member, they gave us a complementary upgrade to one of their best suites. This room is awesome. We enjoyed the fireplace -Dura Flame log. One funny note is that it did set off for a few minutes the smoke detecetor in the room - so open the doors and wait a bit. We loved the comfy sitting areas, the dual head showers, the spa tub, the very comfy king bed. The outside areas at this hotel are superb. The include swimming pool, jacuzzi, nice sitting areas by outdoor fireplaces, and some very nice mural and other art on property. The included complementary breakfast is very good with many healthy options to choose from. The staff is very nice. In addition, the location is ideal. Across the street is a Whoe Foods Market and nice neighborhood shopping center. Its also just a few minutes walk to the Sonoma Town Square and Park area. We loved our stay and do plan to go back.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear mini Thanks for your nice review. I'm so pleased to read your review and know that you enjoyed your stay with us and appreciated our facilities. I'm sorry that the smoke detector went off for a minute when you burned your fire log. We will certainly check the flue. I sincerely hope that you will in fact come stay with us again soon on your next visit to Sonoma Happy Holidays Best Regards Kendall

This hotel is located within walking distance of Sonoma Square. There are shops directly across the street and a diner also. The courtyard had a heated pool, beautiful hot tub and fire pit with tables and chairs. A great gathering place if you have a group. The rooms were clean and when I asked about a microwave, they had one delivered to my room. The service was very accomadating. I would definitely stay here in the future.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear mommac50 I'm very pleased to hear that you enjoyed your stay with us and found our location be convenient. I'm glad you were able to spend some time exploring Sonoma and then came back to relax and warm up in front of the firepit on the garden courtyard. Please do consider staying with us the next time you visit Sonoma Best Regards Kendall

We stayed 3 nights. Location is wonderful as you are only a couple blocks from the main square. You are located across the street from Whole Foods. Breakfast selection is fantastic and plentiful. Rooms are spacious and the facility is very well kept. You can't go wrong starting here.

We chose hotel for price and convenience of location at the Vets Hall we were attending. Some of our friends chose a swankerer hotel/spa but I had as very satisfied with the quality of our room as well as the service. We shared a wonderful complimentary breakfast with friends who were also staying at the Sonoma Best Western and evening to advantage of the fire pit area to extend our conversation past the check out time. The staff was very forgiving and we are honored to recommend this property to others who are looking to book not just a room but a restful, convenient, friendly as well as elegant experience.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear HollyH2107 Thank you for taking the time to post a reveiw. Im very pleased that you found our location to be convenient and that you enjoyed your room and our other facilities. I love that you chose to stay with us while you were visting Sonoma with your friends and Im happy we did nto dissapoint! I sincerely hope that the next time you come to Wine Country you will choose to stay with us again Best Regards Kendall

Have stayed at this facility several times over the last 8 years. The grounds are very well maintained and the staff is always very friendly and helpful. The facility is extremely convenient in that it is only about a 5 minute walk to the town Square and all the restaurants and shops. There is also a large market, and many shops and a gas station across the street. The included breakfast is of good quality with a large selection. The high speed internet is fast and reliable. The room are clean and well decorated and maintained. In addition the ground are beautiful and always very well maintained

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear rlee131, Thank you for taking the time to post a reveiw. We are very appreciative that you have continued to choose to stay with us and still enjoyed your experiences. We are very fortunate for our location in that our guests can so easly walk all over Sonoma to explore. Please consdier staying with us yeat again the next time you are here Best Regards Kendall

Room was great, I don't think there is a bad room in this hotel. We loved the breakfast and eating area! Location was fantastic to a small mall with a grocery store across the street and Sanoma Square was a few blocks away. I would stay there again in a heartbeat!

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Dee T Im so pleased that you enjoyed your room. We appreciate the nice feedback about our hotel and amenities. We strive to provide a welcoming and enjoyable experience for our guests so it pleases me to see your reveiw about your stay with us here in Sonoma. We look forward to having you as our guests again soon Sincerely Kendall

Wonderful room and experience. Every part of the hotel surpassed our expectations. Breakfast was amazing. The ambiance amazing. Definite 5 stars and would recommend the Krug Center BW to anyone visiting Sonoma and the wineries.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear jaleonard23 Wow! So pleased to read your reveiw and know that we hit the mark during your stay with us! We strive to provide our guests with the best stay possible. Thank you for taking the time to post a reveiw about your stay with us here in Sonoma and we look forward to having you stay with us again soon Best Regards Kendall

This Best Western was not the motel you think of. This was a very comfortable stay, with a hotel/resort feel. It is an older building, but did not have that feel. Rooms were very quiet, and comfortable. Location to Sonoma square is perfect. The pool and hot tub area are very updated. The staff was awesome. Went with mother and sister for a girls get away, we all said we would come back again.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear chrisss422 I'm so happy that you and your mother and sister chose to stay with us for your girls weekend. Sonoma really is a perfect place to do that. I'm very pleased to know our location was convenient and you enjoyed your room and our facilities. I do hope that the next time you visit Sonoma you will consider staying with us again. Best Regards Kendall

Great little hotel in a fantastic location. We walked to Whole Foods, the square, and Sonoma Market. No issues or problems with the room or with Customer Service. They even had gluten free bread at breakfast!

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear A'mi B Thank you for taking the time to post such a nice review. It sounds like you had a lovely time visiting Sonoma and exploring the Plaza and the rest of our town. We are very pleased that you chose to stay with us while you were here and we hops that the next time you come to \\Wine Country you will stay with us again Best Regards Kendall

The room was so confortable, had bed sofa, writing desk ample bathroom. The bed was king the TV worked perfectly. Free breakfast, at the lobby coffe, tea chocolate, water all complementary. Sonoma Square 5 minutes walking. Places to eat or buy foid within walking distance. Need gas 45 second drive. Great location, really comfy, romatic hot tub or fire places in patio. Great rates! Will come back again.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Voyage828795 We are so pleased to know that you found our hotel and its facilities to be comfortable and convenient for your during your stay here in Sonoma. We are very fortunate to be located just one block from the Sonoma Plaza. Its nice for our guests to be able to walk back to their rooms after a day exploring the wineries and light a fire in their room . We sincerely look forward to having you stay with us again the next time you come to Wine Country Best Regards Kendall

I left a favorite and expensive designer dress in the closet when I checked out of the room. The dress then somehow “disappeared” after that. I believe someone on staff must have stolen it, as I know for a fact it was in the closet when I left. Also, the room was super cold (air conditioning in November) and it was very difficult to get the heater working. Kept resetting itself back to 63 degrees. Other than these issues the hotel was okay.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Ashley V We are very sorry to hear that your dress went missing. We have a long time veteran housekeeping staff that turns in dozens or very valuable items every month. Unfortunately there were not items found in your room when we went to clean it. I am very sorry for your frustration. Best Regards K Comfort

This hotel is in the perfect location to explore the beautiful town of Sonoma. There are lots of good bars, shops & restaurants in a short walk, the town square is all lit at night. It has a nice pool, good breakfast and free parking.

I thought I had done everything possible to insure our wedding party guests would not have to deal with room payment. I gave a credit card, I called ahead to confirm the situation and STILL they couldn't complete this simple task. I was asked, while driving out of town, to go to my email to complete the charges! When that couldn't happen, my guests had to pay for the room. They were held up and left in an uncomfortable situation. Shame on you, Best Western.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear P2468WSLynn I am very sorry for the issues you and your guests faced in regard to billing. We are certainly at fault and our staff person should have informed you that we are required by law to have a credit card authorization form completed on file if the card holder is not going to be present at the time of check in. Again I apologize for the inconvenience to you and your guests and per our conversation I have made sure that ALL our staff are well aware of the proper procedures moving forward Best Regards Kendall

Stayed 3 nights in a room without a microwave. How am I suppose to heat my pizza from the night before. You have to go to the office or the breakfast room when open in the morning. We did have a fridge. I am just happy that the shower & TV worked. Just overpriced to stay here my bill for 3 nights came to $660. I know it sounds like sour grapes. I am a platinum member they should have upgraded me to a room with a microwave.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Wohop thank you for taking the time to post a review. I'm sorry that you did not enjoy your stay with us and that your room rates were too high. I did want to let you know that our rates are comparable to the other hotels in our area. While we don't have microwaves in every room we do have extra ones available to loan out to rooms. So I do hope you will still consider staying with us again here in Sonoma so that we can have an opportunity to provide you with an improved experience. Best Regards Kendall

A really nice place. Well decorated with all the amenities. Central to the Sonoma area. Within walking distance to all the restaurants and some wineries. Staff was helpful. Highly recommend this BW! Just wish all BW's were like this one.

Thank you to the reservation clerk and staff by accommodating us so quickly and efficiently and applying as many discounts as they could so our stay was somewhat within budget. We disimbarked off a 3 day cruise from Vancouver to Los Angeles and drove throughout California and through Sonoma and headed to Seattle, then to back To Vancouver, B.C. We loved the suite we had here at your Sonoma hotel!

This hotel has the perfect location in Sonoma. It is a short walk to almost every place you need to go. A lovely pool and hot tub, big rooms with a small balcony. Convenient to wineries, and Whole Foods and CVS are across the street and Peet's Coffee is a block away. The breakfast was a bit plain -- not enough fruit and variety, but i couldn't imagine staying anywhere else in Sonoma!

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear bigd13 Thank you for taking the time to share your nice review. I'm so pleased that our hotel is comfortable and convenient for you. We are very fortunate to be located just a block from the historic Sonoma Plaza. Thanks for the feedback about breakfast and we certainly can consider offering more fruit variety! Healthy options are always a plus! I do hope that the next time you come to Sonoma Wine Country you will choose to stay with us again! Best Regards Kendall

This is the only place in Sonoma that we will stay at! It is that good.The service is excellent and the pool was our favorite place to be on two very hot days. We loved the breakfast on all the days that we were there.

Had a road trip with a group. We met out by the pool area and and attendant lit the fireplace when it got dark. All the food at the breakfast was fresh and good. I really liked the beet purée. You don”t usually find something that healthy at a hotel breakfast. This hotel is really confidently located. You can easily walk to the square.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Fisty1716 Thanks for taking the time to share your review. I'm glad you were able to spend some time relaxing in our garden courtyard and that you enjoyed your stay with us and all of the amenities we have to offer. I do hope that the next time you visit Sonoma you will consider staying with us again! Best Regards Kendall

I had a great stay at this hotel. Free parking, free Wi-Fi, fire place in the room, and free breakfast, walkable location to explore the city center..all these make this a nice place to stay. The rooms are large and clean. The breakfast is pretty standard for this chain of hotel. My only complaint is that rooms around the pool area can get a bit loud at times.

The hotel is in a perfect location for walking into the town. There is a very nice pool area for relaxing around. The rooms are of a good size with nice balconies. Breakfast is included and provides a good choice of hot and cold food .

this was a great location in Sonoma. Only a few issues; limited parking and very weird reverse gates coming out of the rooms- meaning, needed a key to get out, not in - thank goodness there wasn't a fire.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear janicepk Thank you for taking the time to post your review. I'm happy to know you enjoyed your stay with us. Im not sure which gate you are referring to that you need a key to get out. We do require the use of a key to get into all of our courtyards and particularly the pool area. Im sorry that you found that to be an issue and I hope that you willstill consider staying with us again Best Regards Kendall

This was the perfect little tucked away spot right on the square and in walking distance of wineries and restaurants and shopping. Free breakfast and wifi. Great pool and hot tub. Right across the street from whole foods and cvs too! Quiet and relaxing atmosphere. Very friendly and helpful staff!

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Brooke p Thank you for giving us such a nice review. Im so pleased to know that you enjoyed your stay with us and found our location to be so convenient for you. I do sincerely hope that the next time you choose to visit Sonoma you will stay with us again! Best Regards Kendall

The room was spacious, and the bed very comfortable. We had a corner room with lots of windows, which was great. The room had a microwave and a space for a fridge, but there was no fridge there. Since we were only there for 1 night it wasn't a problem, but had we been staying more nights it would have been nice to have. The breakfast area was nice.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear kamcglothin, Thank you for taking the time to post a review. I'm very pleased to know you enjoyed your stay with us during your visit to wine country. I sincerely hope that the next time you come to Sonoma you will choose to stay with us again Best Regards Kendall

We split our time at this lovely hotel as we traveled the local area and our trip north to the redwoods.We stayed in room 220 the early part of the week and found it to be roomy, clean and comfortable.Fridge, mini kitchen, jetted tub the amenities we all expect. We stayed in room 234 on our return from Eureka. 234 was a standard king with fireplace overlooking the courtyard. No jetted tub but a truly comfortable and pleasant room, The facilities were relaxing with a pool, spa and steam room in the shaded courtyard which also had a fire pit for enjoying the wine we purchased. Complementary breakfast was served in their event center which also had a courtyard with fire pit. Outside sitting was available with outdoor heating. They had complementary laundry room with newish washing machines and dryers. Breakfast had choices of scrambled eggs, bacon.sausage, waffles, fruit and the normal cereal, muffin, oatmeal, etc. choices. The coffee they served was really good. This location is an easy walk to the square and there is whole foods grocery across the street. We found the staff at the front desk to be extremely helpful and responsive. I would recommend this relaxing and centrally located hotel. They did not have an on site workout room.

This place turned out perfect for us to stay with kids. Very good breakfast, neat and clean rooms, pool was a huge plus. Kids thoroughly enjoyed their pool time. Overall had an extremely conformable and stress free stay. Thanks to the Best Western Sonoma Valley Inn & Krug Event Center Team! Looking froward to our next stay there!

This Best Western has generously-sized rooms, beautiful grounds and pleasant staff. Do NOT stay near an ice machine as staff is deaf to the giant motor noise and breakfast, while ok for one morning, would be more enjoyable at the nearby Black Bear Diner.

This is a beautiful, clean hotel with nice pool and hot tub. The rooms are very comfortable and spacious, and in excellent condition. Service is great. The best Best Western I've stayed in. Amazing value too.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Deborahbanda Thank you for sharing your nice review! I'm so pleased that our hotel met with your expectations and your room was comfortable while you were here in Sonoma . We sincerely look forward to having you stay with us again Best Regards Kendall

Stayed one night while visiting wine country. Staff at check-in was lovely, room with fireplace was terrific. Able to open a window is a huge plus. Breakfast had all options you would need. Convenient walking distance to downtown Sonoma. Whole Foods across the street if you want to pick up food to eat in the room. Rooms are a bit expensive, but it's summer in the wine country. Would definitely stay again.

This was by far the best hotel for Sonoma. Staff very friendly and helpful. The courtyard/pool area in the center of the rooms was perfect. Our room on the second floor was a corner room and it was beautiful, the windows offered great views and plenty of space. Would highly recommend this hotel and you get breakfast!!

For the price I paid I expected better quality, nicer amenities, and friendier staff. Is it expensive in California or am I expecting too much? Downtown Sonoma was lovely and it is a nice stroll to that area.

The hotel is located downtown Sonoma which makes it great to walk to many of the local wineries. The rooms are a decent size, but it's worth to upgrade to the suites as guests get a bottle of wine and enjoy a nice balcony view of the neighborhood. The breakfast spread is also worth the price as it includes hot food (eggs, bacon, waffles) along with the usual breakfast foods. It's a great property for a good price.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Erich H thank you for taking the time to post such a nice review. I'm pleased that you enjoyed your stay with us and found the suite to meet your expectations. I'm also happy to know that our breakfast was satisfactory to you. Please consider staying with us again the next time you visit Sonoma Best Regards Kendall

We stayed here for a couple of nights. The rooms are large, comfortable and clean. They have a central courtyard which is a lovely place to relax of an evening. Coffee/Tea maker in room. Breakfast is served in a seperate part of the complex (Krug Centre ... just next to the hotel ... 2 minute walk). The buffet breakfast was excellent. Staff were polite & helpful. All in, I would definitely go back.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear rsk03guitar, Thank you for taking the time to post a review. We are so pleased to hear that you enjoyed your stay and your breakfast while you were here with us in Sonoma. We strive to provide welcoming customer service and we sincerely hope that the next time you choose to visit Sonoma Wine Country you will stay with us again Best Regards Kendall

We were in walking distance to the Sonoma Plaza, it was perfect. I loved the garden feel of the pool and breakfast area. The rooms were large but could use some sprucing up, but good price for the location. Had a mini-fridge and fireplace with matches and log provided. We stayed two nights, the pool was well utilized. We used it in the evenings. The first evening was very nice and mellow. For the second night there were some drunk women talking loudly so not very relaxing. The hotel staff is very good about closing the pool/hot tub area at 10 p.m . Be sure to ask for a map of the Sonoma Plaza, nearby wineries, any wine passes available, any monthly winery specials- these were all great amenities but I had to ask for them. Also, I was not told about a bike rental rack right outside of the lobby area, I just happened to see it- so that could be fun.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear HappytravelerEL Thank you for taking the time to post a review. Im so happy to hear you enjoyed your stay with us and were able to take advantage of relaxing in our garden courtyard. The weather was perfect this weekend for taking a dip in the pool. I am very glad to know that the front desk was on top of making sure the courtyard area was quiet after 10 pm. I hope that the next time you decide to visit Sonoma you will consider staying with us again Best Regards Kendall

This is a really nice hotel in an excellent location in downtown Sonoma. There are many restaurants in easy walking distance, and lots of parking available. Staff was very helpful. The breakfast was very good, too.

BW Sonoma was a great location. Walking distance to Town Square & restaurants. Rooms were clean, staff were very nice and helpful. Breakfast area was nice, selection was good. Did some work there and wifi was very efficient. Wish they had a fitness room

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Voyage2120150038, So pleased you enjoyed our location so close to the Sonoma Plaza! We are very fortunate to be located so close to the Plaza! Thank you for taking the time to post such a nice review! I did want to let you know that while we do not have a fitness room, we do offer complimentary passes to a local gym that is located very close to our hotel. The passes are available at the front desk So hopefully the next time you stay with us you can take advantage of those gym passes! Thank you for taking the time to post such a nice review! Best Regards Kendall

The staff are all friendly accommodation is really great and the amenities are also good. I would recommend this place with no hesitation. It also has a good location from the town centre I would say a slow 5 minute walk.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Angus170362 Thanks for your nice review!! Its so nice to hear that you would happily recommend us to people thinking about visiting Sonoma! Please consider staying with us again the next time you visit Wine Country! Best Regards Kendall

My friends were visiting from East Coast and hadn't been to Wine Country before. They wanted to go to Napa, but I convinced them Sonoma was better. I just happened across Sonoma Valley Inn as I had not been there before. We were both so pleased with the accommodations! The pool, hot tub and sauna looked so appealing (sadly we didn't bring bathing suits) the room was clean and fresh! Being so close to Sonoma Square is a bonus! Loved our stay and hope to be back in October!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Elizabeth E Thanks for sharing your nice review! I am so happy that you were able to convince your friends to stay in Sonoma versus Napa! We look forward to having you stay with us in October! Don't forget your swim suit for next time!Best Regards Kendall

Front desk interior design looks more like a motel but the staff was amazing and friendly and the room was beautiful. The fake fireplace was a bit cheesy but we enjoyed it ☺️ Was a great place to start off a trip to Sonoma and appreciate the walkability!!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear TinaF Thank you for taking the time to post a review. We are pleased hear that you enjoyed your stay with us and found our staff to be friendly and welcoming. I'm also happy to hear you enjoyed the electric fireplace. Its a little funny but we decided that its a nice added bit of ambiance on those cold evenings to give a cozy feeling! I sincerely hope that the next time you choose to visit Wine Country in Sonoma you will consider staying with us again. Best Regards Kendall

We spent four restful nights at this Best Western located a short two blocks from Sonoma Square which is arguably the center of the action in town. Restaurants, bars, shopping, even wine tasting are minutes away by foot. There's a back-way from the hotel to the Square down a dog walk path located next to the Krug Event Center. Easy! The location is so good - we parked our car and it didn't turn a wheel for two days! That's a vacation... The physical facility is in need of updating and renovating. The room interior is 1970-ish. The layout is odd with the bathroom sink area directly inside the room's outside door and directly in the narrow pathway to the toilet/shower area. The room was a good size and it was comfortable.The place was dead quiet and we slept soundly every night. The "free" breakfast is on par with the typical mid-quality hotel. It's nothing special and the eating location is a touch inconvenient as it's in the Krug Event Center which is detached from the hotel and at the back of the parking lot. The location and sleep quality were 5-stars. The decor and food were 3-stars. So 4-stars it is!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear NordicCow Thank you for taking the time to post a review. I am pleased to know that you found our location just one block from the Sonoma Plaza to be so convenient for you and that you got a very restful nights sleep. We are always looking at ways we can upgrade and improve our property and have renovations to the bathroom area planned for this winter. So we appreciate your feedback. Unfortunately due to the layout of our property the Event Center is the only place we have enough space to set up the breakfast since it is a requirement. We are also always looking for ways to improve that amenity. I do hope that you will still consider staying with us again in the future Best Regards Kendall

We stayed for four nights in May 2019. King room with couch, coffee table and chairs was huge! Great location for walking to shops and restaurants. Free coffee, tea, fruit and granola bars in lobby. The included breakfast had nice selection of items. Free washer and dryer to use. All in all a good place to stay and would definitely book it again.

We can see it won't be everybody's cup of tea, but we just like the place. It is very conveniently located, one block from the main square. The ground floor rooms are large and ours was a few steps from our little patio area to the pool. There is plenty of foliage about that makes it charming in some respects. Our room was kept very clean and the breakfast was good, given that it was included. We would certainly return.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear 63alecm Thank you fro taking the time to write such a nice review and share your opinion of our property with other travelers! We are so pleased that The Sonoma Valley Inn IS your cup of tea. We love it when our guests enjoy our property, rooms, amenities and location! Sonoma is home to most of us and we love sharing our town and our hotel with folks that enjoy coming here to explore all there is to offer. We sincerely look forward to having you stay with us again very soon Warm Regards Kendall

The motel is an average room but it does have free wi-fi. The breakfast can accommodate any tastes or diets and is free. The daytime staff were great and gave us maps and suggestions as needed. There is a grocery store across the street and also a 7-11. It is a one block walk to downtown, which is why I chose to stay here - no driving after wine and dinner! For the actual room, it was clean, but tired and I guess in Sonoma you are going to pay a lot for wherever you stay.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Carol B Thank you for taking the time to post a review and share your feedback. I am very pleased to know that you found our location just one block form the Sonoma Plaza and across the street from Whole Foods to be so convenient for you. Its a nice bonus for us that our guests can walk to the plaza and enjoy some wine and walk back to their room. We are always looking at ways to improve our rooms and have some carpet replacement and bathroom renovations scheduled for this winter so hopefully the next time you stay with us you can enjoy your time with us even more! Warm Regards Kendall

The location is great as it is within walking distance to the town center. However, the bedroom doors are exterior. The room was clean but a bit tired looking. The worst part is however that the pillows on the bed are thick and stiff and 4" to 6" thick. When I called the desk to ask for softer pillows they answered, "No. Those are the Best Western Standard issue pillows for The Best Western." So.... we will never ever stay at a BW hotel in the future.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear AK Thank you for taking the time to post your review and share your experience. I hear what you are saying about the pillows and we are looking into other alternatives. I am hoping that we can find an alternative that will be acceptable to the brand and comfortable for our guests. I do hope that you will consider giving us another try as this is something I am looking into immediately. Sincerely Kendall

The Best Western Sonoma Valley Inn is a beautiful property. All of the rooms have a view of the pool/sitting area. Walking distance to the town square the has bars, restaurants, & wine tasting. We will return to this location again!!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear PeggySue1001 Thank you for taking the time to post a review! We are so pleased that that you enjoyed your stay with us while you were visiting Sonoma and found our property to be beautiful. We sincerely look forward to having you stay with us the next time you come to Wine Country Best Regards Kendall

Our room wasn't ready when we checked in at 4! Waited over an hour.. Room was Filthy, dirty ! From scratchy sheets , lumpy pillows, noisy a/c, stained ceiling near old old ceiling fan.. Looks like blood splatter..! didn't have time to take a photo.... Dirty dirty carpet! Had to lay towels on carpet to walk across the room! ! Disgusting! We had the handicap room and we we are not handicap....The furniture is old dated , dirty. The decor pillows and fabrics on sofa and bed so old dusty and dirty! Cheap old and dated tile work in bathroom! Cheap shampoo soap lotion. Not to mention the early 6 a m noise as breakfast is being set up across from our room. All this for $450/ nite!? We should be credited back money! Although BW are individually owned and operated, some kind of franchise... Never again Best western.. couldn't get outa there quick enough! to get to our rooms we had to walk and haul our luggage across the back parking lot . We were party of 3 , with 3 rooms. .. no elevator to floor two! We had just come from glamping at Mendocino Grove which was a canvas tent with queen beds ... soo clean, lovely sheets towels, toiletries, .. that was $200/nite in a forest with icean view! Beat western needs to take hospitality /cleanliness classes from camp ground hosts!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear JENN K I'm sorry to hear that the suite you stayed in did not meet with your expectations. We recently had the carpets cleaned in that building last week and I can assure you that there was no blood splatter in the ceiling. The shampoo and conditioner we use is the brand required product and is an organic product. The rooms are designed to reflect the history of the area in a Mission Style. The furniture was custom made for us last year and definitely not old. I'm sorry that our hotel did not meet with your expectations and you felt we were not a good value for the money Best Regards Kendall

The location is perfect and the rooms are a generous size. Breakfast is included. It's okay! There was an issue with our bill. Our entrance door to our room was broken. Luckily, they were able to give us another room. Overall, I would stay again!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DayTrip61754047796 Thank you for taking the time to share your experience and opinion of our property. I'm very happy that you enjoyed your stay with us despite the issues you faced and that they were quickly resolved. I sincerely hope that the next time you are in Sonoma you will choose to stay with us again Thanks again for your review Best Regards Kendall

Friendly staff room was big and mainly clean. Two things: 1) the carpets in the rooms were sticky or something. Need to be replaced. I didn't want to walk barefoot. 2) they give you fire logs in your room which is nice but when you get in your room at night you smell everyone's lit logs. That's not a great chemical smell. Because we were there one quick night this was all ok. It was very easy to get to and get around town.

We booked a block of rooms for a family gathering. The rooms were spacious, well appointed and quiet. Loved having the fireplace even though we didn't use it - other members of the famliy did. The hot tub was very popular at night so we didn't use it ourselves. Despite being popular we were not disturbed by any hot tub conversations. Nice gathering spot around the fire pit and some of the younger members of the family used that. Good location in terms of walking distance to restaurants and town center. If there were elevators, we didn't find them and that meant we had to carry our bags and strollers and other clobber up and down the stairs. We got a "block room" discount but it was still expensive but probably not more than other hotels these days.

Spent one overnight visiting Sonoma town squae area. Great reastaurants near by. Full service facility within town center. Clean and well-managed. Only disappontment was electric vehicle charging station that attached an unexected escalating parking fee to the charging cost.

We stayed in the Spanish Suite & were absolutely thrilled with our stay. A log fire, a spa bath & a beautiful breezy balcony. Truly a wonderful place to unwind- and not at all formal or stuffy. Just charming, relaxed accommodations in the heart of beautiful sonoma. Can't wait to return.

This hotel is perfect if visiting Sonoma th clientele is mainly older people so you can guarantee you won't be awakened by noisy partying. The hotel has a pool that gets sun all day, there is also a Jacuzzi and steam room Breakfast was included and was ok The rooms are large with spacious bathrooms and are spotless. The location from the town square is perfect. I would use this hotel again

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Ian C Thanks for the nice review! I'm glad you were able to enjoy the garden courtyard area and your room and other amenities without having any disturbances. We are very fortunate to be located just a block from the historic Sonoma Plaza and I hope that the next time you consider visiting wine country you will choose to stay with us again Best Regards Kendall

Second time staying here in last two years. Great location within walking distance of town square, restaurants and wine tastings. Rooms are very clean and comfortable with many amenities. Breakfast was good and plenty of options. A reasonably priced stay.

Stayed with a few friends for a wine country overnight stay. Convenient location. Within walking distance to Sonoma Square. Clean, spacious rooms. Excellent breakfast. Reasonably priced. Highly recommend.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Donna85718 Thank you for taking the time to post a review. I'm glad you enjoyed your stay with us and found it convenient to be able to walk to the Sonoma Plaza. The weather has been quite lovely here in Sonoma lately so I hope that you were able to spend some time in the Garden Courtyard as well. Please consider staying with us again the next time to decide to visit wine country. Best Regards Kendall

This is a well-situated property near the plaza in Sonoma. Nice pool and spa area, beautiful flowers and landscaping and spacious, clean guest rooms. Breakfast buffet is generous and includes health-conscious options along with outstanding coffee.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Sherpa35909464775 , Thank you for taking the time to post a review! We are so pleased to hear that you enjoyed your stay with us here in Sonoma and found your room to be clean and spacious. I'm glad you enjoyed the breakfast and other amenities as well. I sincerely hope you will consider staying with us again the next time you visit Sonoma Best Regards Kendall

This is a quiet property with nice rooms. I was looking forward to a good nights sleep. The bed was comfortable, but the pillows were hard, so not a good night's sleep. On the plus side, the room was lovely and fairly spacious. The breakfast was good, and the coffee was great.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear crystal543 Thank you for taking the time to write a review.. I am sorry to hear you did not get a good nights sleep. That is such an important part of enjoying a vacation. We are currently looking into some other options for softer pillows. I am happy to know that you did enjoy the other aspects of your stay and I hope that despite the hard pillows you will consider giving us another try Best Regards Kendall

Good price for the area. The hotel is close to Sonoma Square and all restaurants, etc. Though it has a dated decor, the rooms are nice and clean. I would skip the breakfast buffet ad it was okay. Go to Sunflower Cafe instead for an awesome breakfast.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Sherpa52197915603 Thank you for taking the time to post a review. I'm glad you found our location just one block form the historic Sonoma Plaza to be convenient and you felt your room was clean. Since our rooms are decorated in the Mission Style they do appear to be of a certain time period.. While we do try to offer as much of a variety of choices, the Sunflower Café is quite lovely and also just about one block from our hotel. I sincerely hope that you will consider staying with us again in the near future. Best Regards Kendall

Very cozy, the breakfast is very correct; Too bad they still use the carpets rooms that smell of humidity. The waterpool and jacuzzi are very nice placed. Enough parking lot. Good service at front desk and restaurant!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Hello Pelias, Thank you for your feedback. We do our very best to maintain the quality of amenities and service that our guests deserve. The care of the carpet is always in motion and I apologize that we did not exceed your expectations. However I am glad to know the rest of your time here with us was top notch. Thank you again for leaving us a review. Cheers, Kendall Comfort

My stay here was great from start to finish. The room was great (I was in 232 so it was a corner room with tons of windows and light.. but nice and dark at night. The fireplace in the room was a nice touch and the outdoor tables with the firepit were great to relax with a glass of wine. The location is perfect and only a block from the square. There is also a Whole Foods across the street to get picnic items or stuff to enjoy in your room. The free breakfast was great with lots of choices. The thing that really set this stay apart from others was the front desk staff. I had a few silly questions and they went above and beyond to help me. I cant thank them enough. If I was ever back in Sonoma this would be my first choice when looking for a place to stay.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Hello Stacy, Thank you for the nice review! I am so happy to hear that you enjoyed yourself and all that our hotel has to offer during your stay with us. We look forward to seeing you the next time you are in the neighborhood. Cheers! Kendall Comfort, General Manager

Although parts of the hotel look a little tired it has lovely rooms and helpful staff. It was a lovely break in a beautiful part of the country. We upgraded our room after check in as the staircase right outside our room was being repaired and not in use only to be put into a different building with another staircase being repaired and not in use for half of our stay. It wasn't too much of a problem but just annoying when carting luggage and a dog upstairs. The room itself was fabulous the Valley of the moon suite Room 326 was beautiful with two balconies, two TVs a fabulously huge Californian king size bed and a whirlpool tub as well as a double headed shower and clean except maybe a few outside cobwebs (but they looked like they hadn't been there too long and too be expected outside ) and really quiet as it backs onto a residential street and the breakfast room was located downstairs in this building not the main building . The hotel is pet friendly and there is a dog path with poop bags and bins to the side of the building.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Hello Elaine, Thank you for taking the time to leave us your feedback. I apologize for the inconvenience of the stairs. Planning and executing repairs and upgrades can be a bit of a puzzle however we greatly appreciate your patience and understanding. I am happy to hear that you, your husband and Charlotte enjoyed our Valley of the Moon Suite. It is one of my favorite rooms. I hope that if you are ever in the neighborhood that you will choose to stay with us again. Cheers! Kendall Comfort, General Manager

Have stayed here several times in a double queen room. Rooms are large with fireplaces. Nice bathroom. There is a safe in the room. Carpets were a little worn this trip. Workers were working on replacing outside stair trends. Breakfast is very good by hotel continental breakfast standards, but staff had a little trouble keeping breakfast items stocked this time. Breakfast room was very busy. Room rates are very reasonable for this proximity to town square.

This hotel exceeded our expectations in every way. It was extremely clean, the employees were very friendly, the free breakfast was fabulous, and the location ideal for walking around Sonoma. We were in Sonoma for the film festival and all of the venues were within walking distance. The quality and variety of breakfast choices were amazing. Anthony (from Ireland) was very friendly and helpful in the breakfast area. Some of the other women who worked in that area were also great. If we are ever in Sonoma again, we will stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dar Tourist Pitt So nice to read your review. I was so pleased to hear we exceeded your expectations during your stay with us here in Sonoma and that you enjoyed your room as well as our breakfast and other amenities. The Film Festival is always such a fun weekend and a great time to visit Sonoma. I sincerely hope that you will consider returning to Wine Country soon and choose to stay with us when you do! Best Regards Kendall

Avoid. Not sure why this place reviews at 4/5 on here, it's definitely not worth it. I am actually here as I type this, thankfully checking out tomorrow. I spent 2 nights. The problems started when I first checked in. There is no parking and the stairs to the 2nd floor awkwardly positioned. Trying to find my room was entertaining and I accidentally disturbed some possibly underaged drinkers trying to coax a little more out of the ice machine. I eventually found my room and got us checked in, the partiers were a few rooms down and although staff alerted there was nothing done (see trash, that was them- trash remained all night). Hotel layout and physical appearance reminded me of a bad 70's cop movie. Breakfast, at least anything decent, didn't happen either. Front end staff (British accented lady) was nice enough, just remaining staff didn't seem to have a pulse, the hotel was dirty, questionably occupied and did not meet expectations I've grown to enjoy with BW (the one outside Venice Italy is awesome). I was embarrassed having picked this place. I won't be back and will seriously question both future BW stays and feedback I review on TripAdvisor subsequent this stay as this is not a 4/5 hotel, especially in Sonoma.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ScottinTN I'm very sorry that you did not enjoy your visit to our Inn. This is a very rare circumstance for us. Id like to address the issues you brought up...1. You arrived at our Inn at 8 PM on Friday which is for us a very late arrival. I'm not surprised that parking near your room was not available. However, there were ample parking spaces in the parking lot just behind the hotel. 2. I'm not sure what to say about our stairways, we have four or them- 2 on the exterior and 2 on the interior and there is no room that is more than a few steps from one of them.3. We provide each guest with a property map and point out the location of your room. I'm not sure why it was difficult to find as our property is very small.4. In looking back at your reservation, the notes indicated that after we received a call from your regarding the noise, we did contact the other guests and asked them to quiet down. As a side note we received no complaints for the guests that were on the other side of them. Once again we are sorry that you did not enjoy your stay as I mentioned early and as you can see from our reviews on Trip Advisor and other sites the vast majority of our guests give us great reviews and enjoy their visit. Thank you for taking the time to post a review. Regards Kendall

When my sister and I arrived to our room the over whelming smell of bleach was hard to take. We had to leave the front door and back door open. It was present for the two days we stayed.(ended up with very bad headace and a sore throat) The pool area is very noisy at night.But, they do close it at 10 p.m. like they state. Wish they had more selections on dish t.v. Breakfast coffee was good. A nice place to visit but, not a very friendly town.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Elizabeth S I'm really sorry to hear that the smell of bleach was so strong that it lingered in your room. That certainly would make it hard to enjoy your stay. Since we had such nice weather over the past week I can only imagine that there was quite a bit of activity at the pool and we were sold out. I'm very sorry that also was a another disturbance for you and your sister. Sonoma is a lovely place to visit and I'm disappointed to hear that you did not find the town to be friendly. That doesn't make for the most fun experience. I sincerely hope that despite the issues you encountered you would still be willing to give Sonoma another try! Best Regards Kendall

The BW in Sonoma is a great location - within walking distance of the famous Sonoma Plaza with all it's charm and character. The Solano mission, the barracks, so much history in one little spot. The fashionable boutiques, local cafes, the Basque Boulangerie, famous for its sour dough bread, the Sebastiani Theater with all it's original charm and the friendliest folks at the Information Center. So much to enjoy and, for those men who do not enjoy browsing/shopping with their wives, 'babysitting is provided at a local bar!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear shirleyd314, Thanks for taking the time to post a review! I'm so happy that you truly enjoyed your time in Sonoma and got to spend some time exploring the Plaza! I see that you found the Town Square that offers "husband sitting" . We are very happy to be located just one block form the Historic Sonoma Plaza. I sincerely hope that the next time you decide to visit Wine Country you will consider staying with us again. Best Regards Kendall

We were visiting from the Northeast and stayed for three nights, which was about half hour West Coast trip. Very comfortable, clean and quiet. The breakfast included was great. The front desk staff was also helpful and accommodating. I'll recommend to friends and look to stay again on our next trip.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear adamaxe Thank you for taking the time to post a review. I'm so glad that you chose to visit Sonoma and stayed with us while you were here and you enjoyed your room and our hotel amenities. Our staff strive to make people feel welcome and be as helpful as possible while they are here. I greatly hope that you will consider staying with us again in the very near future. Best Regards Kendall

I stayed here a couple days ago with my boyfriend and his two sons for my birthday and we had a wonderful time. The hotel is a little old and could use some work but it's still beautiful and very romantic. I specifically booked for the pool/hot tub/steam room and was not disappointed. The courtyard was so pretty and peaceful and we very much enjoyed ourselves. The room was fantastic and I adored it! It was very spacious, overlooked the pool which was nice and had a fireplace inside! We were very warm all night. I had told the hotel while booking that it was my birthday and they gave me a cute happy birthday note and a bottle of wine from Cline Cellars which is one of my favorite wineries! The two ladies at the front desk were very kind and helpful (our room didn't have a microwave which I knew about before so no complaints here so one of the ladies used her office microwave to heat up some food for us which was absolutely wonderful of her) and the lobby had a little machine that made coffee, tea, and hot chocolate which was a really nice touch. All in all a tremendous stay and I will definitely be back next time I need a little mini getaway! Only giving four stars because I feel I need to mention that there were several cobwebs on our ceiling in our room which isn't a big deal but just kind of annoying seeing as I paid a good amount for the room and I feel like it should be clean and when we went to get into the hot tub the morning of checkout it was absolutely filthy. Small hairs, filmy bubbles, insects, leaves, etc. I've honestly never seen a hot tub so dirty before and I have stayed in every kind of hotel you can imagine from a motel 6 in Albuquerque to a huge resort in Disney World. It was also lukewarm and not at all hot. We asked for the temp to be turned up and a maintenance man did so but after a little while it was still lukewarm. We were checking out so didn't bother asking again and didn't bother complaining to the front because I'm not the kind to try and get a discount or whatever and I still had a good time so not a huge deal but if you stay just make sure they clean the tub and regulate the temperature. Overall still a great stay and will be back!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear falynn365 Thank you for choosing to celebrate your birthday with us! Happy Belated Birthday! I'm glad that Cline is one of your favorite wineries, its among mine too! I'm pleased that you really enjoyed your room and that the staff was helpful and welcoming. I am very sorry to hear that there were spider webs in your rooms and that the hot tub wasn't warm and it was dirty. I sincerely apologize for that. That certainly is not acceptable and not something that is typical here. I have definitely spoken to our maintenance and housekeeping teams to ensure that is not the case again in the future. We look forward to welcoming you back here again the next time you visit Wine Country Best Regards Kendall

We spent one night in this hotel but the room was very spacious enough that we could have stayed more days. Although the hotel needs some refurbishing, it was comfortable and clean. We had specifically asked for a room on the upper level and even paid extra for that request however when we got there, we were told that the only ones they had available were on the first floor. We ended up in Room 127 on the first floor and it had a patio enclosed with a gate to the nicely landscaped common area that had a hot tub and a pool. The room we had (and I imagine all the rooms on the first floor) was dark even with sliding doors to the outside. Otherwise it had a good size TV above the fireplace and it even included a little fridge and microwave. Breakfast from our room was a little distance and you had to walk thru their parking lot to go to another building in the back of the reception area. Breakfast was typical for any Best Western hotel. I would recommend this very well located hotel as you can walk to all the restaurants and wine bars around Sonoma Plaza.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Valere81 Thank you so much for taking the time to write a review. Im very happy to know that you enjoyed your room and its amenities. Im very sorry that you did not get a second floor room. We are currently are in the process of working to have better lighting in our first floor rooms. I am pleased to know that you were able to spend some time out in the hot tub in our Garden Courtyard. I sincerely hope that you will consider staying with us again the next time you visit Wine Country Best Regards Kendall

Spent 3 nights at the BW Sonoma Valley. Loved the breakfast (fresh smoothies and juicer blends), eggs, waffles, yogurt etc. Room size was great as was the location! Room was quiet and the king bed was very comfortable. Wish we could have used the hot tub but it was crowded and the 4 of us did not feel like bumping elbows. Another benefit of this hotel is the fire pits. We did sit beside the pit near the pool but wished the one at the Krug center was lit at night. It seemed to be on in the AM for the Breakfast crowd, but not at night. Either way, we did ask for one to be lit and the staff accommodated our request. The only thing I would change would be the carpet in the room. Was clean and no smells but just dated. Otherwise this is a FABULOUS Hotel for the price, location and amenities. I would highly recommend and would stay here again!

I had a great stay at this centrally-located hotel. Our room was on an upper floor but they constantly offered to help us with our bags and whatever else we needed. Staff was friendly and always answered our questions quickly and efficiently. Rooms leave a bit to be desired (could probably use an upgrade) but who spends much time in their room in Sonoma?! With walking distance to all of the spots in downtown Sonoma, the location truly can't be beat. Very nice pool area as well, though I didn't have time to make use of it!

We booked this hotel for it's convenience to Sonoma Plaza, It was perfect for us. Everyone we encountered at the hotel was pleasant. The beds are comfortable, room temp is easily controlled with a remote. The breakfast room had something for everyone. There's even coffee & snacks in the lobby if you need something mid-day. Lots of uber drivers in the area for rides to the Sonoma wineries/vineyards. Whole Foods (across the street) has plenty of picnic options. It's an easy walk to Sonoma Plaza to wine rooms, restaurants, shops (including the ORIGINAL Williams-Sonoma).

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear sullivankzs Thank you for taking the time to write a review and share your experience with other travelers. I'm pleased to hear you enjoyed your room and its amenities during your stay with us. This past weekend the weather was really nice so it was a lovely time to visit the Plaza. Sonoma is a warm and welcoming town so I sincerely hope that you will come stay with us again in the near future to enjoy Wine Country in the spring! Best Regards Kendall

We stayed here in Januuary 2019. We thought it was great! It's conveniently located within walking distance to Sonoma's Historic Square, Whole Foods, several restaurants, and tasting rooms. Our room was very spacious and clean with plenty of charging stations for phones and computers. We used the fireplace it was great for a rainy chilly evening , a special touch. Also the included breakfast was good with a big variety of selections. We didn't get to access the pool hot tub or steam room because of our itinerary and weather, but the area looked very nice. This was our first trip to wine country and we would definitely stay here again! We had a great time!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Glowee26 Thank you for taking the time to post a review about your recent stay with us! We appreciate your sharing your experience with other travelers. Im pleased to know you enjoyed your room and its amenities as well as the fact that you got to warm up in front of your fireplace on a rainy evening. I sincerely hope that the next time you decide to visit wine country you will consider staying with us again. Best Regards Kendall

Very very disappointed. Customer care very poor; didn't seem to value my custom, even when I complained. Couple this with the fact that I had to move rooms twice owing to the noise of building work. I should have been advised from the start. Very in professional.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DHA7 I am very sorry to hear that the project we have going on was a disturbance to you. We do have it shown on our website that the project is going on. I am very sorry that you had to move rooms In an effort to keep our hotel looking beautiful as well as maintained, we sometimes have difficulty finding the best possible time in which to do projects. Since we typically run very high occupancy we tried to focus on mid week during the month of January. I do understand your frustration however. I was unable to take a look at your reservation as your name is no listed in this review. If you would like to further discuss this you can reach me here at the property directly, Best Regards Kendall

We stayed 2 nights to spend some relaxing time wine tasting after visiting my grandmother for the first time in memory care. Early on the morning of our second night, there was literally a team of workers jackhammering the tiles off the walkway right down from our room. We tried to get away from the sound by going to the continental breakfast, and there was a team trimming the trees in the parking lot with chainsaws. After about 2 hours of this, we just checked out early. When I checked out, I made a comment and received zero apologies or offers to make anything right. "Oh they're changing out the tiles". Like that is something that just happens most nights at hotels. The room was fine and the location was fine. It's pricey for a mid range hotel otherwise. And bad customer service in my experience. I understand you have to do maintenance, but if you're going to be jackhammering a walkway, don't have people staying in those rooms. Or close! If you book, call ahead to make sure this renovation isn't still happening.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Hk100 I am very sorry that the work we had going on during your stay with us was of such disturbance to you. We tried to block as many of the rooms near that area off as possible in an effort to not disturb people. We also waited until 10 am to start and only went until 2pm. I do understand your frustration and I am very sorry that what was supposed to be your relaxing trip had to be cut short. If you would like to discuss this with me further I would be happy to talk to you and can be reached directly here at the property I wanted to let you know that this is not a typical experience here at our hotel and I hope that despite the disturbances you will consider giving us another opportunity to provide you with a much improved experience. Best Regards Kendall

Great place.!!! Room are so nice.!!! Breakfast is second to none.!!! And the location is right downtown.!!! I have been here twice now for business and like I said it have been a perfect stay every time and that is why I keep coming back.!!!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jet30057283897 Thank you very much for taking the time to write a review and share your experience with other travelers. I am so pleased that you enjoyed your stay with us and found our location just one block from the Sonoma Plaza to be so convenient and rooms to be nice! I sincerely hope that the next time you plan to visit Wine Country that you will consider staying with us again! Best Regards Kendall

The pool gate was next to our room and people walked through it to cross to the lobby. ALLLLLLLL night the gate was opened and slammed, waking us up every time. Manager said he was taking $25 off our bill because they know the gate is a problem and have to fix it all the time, but it hadn't been fixed in awhile. Credit never showed up on our bill. Creaky cart also came in during the middle of the night to take out the towels.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear sydnymaisy, I'm sorry to hear that you did not have a good nights sleep during your stay with us. I did want to let you know that the credit was processed to your account that very same day. You were given a receipt reflecting that credit. Typically credits take at least 3 business days to reflect in your account after they are processed. Your departure was last Saturday and today is only the second business day. I would suggest continuing to check with your bank. I am not clear as to what the noise you hear was as we have no staff aside from the front desk working in the middle of the night Best Regards Kendall

We have stayed at this property many times. It is and has always been a well kept hotel with an excellent staff. The included breakfast is excellent. Grounds are very well kept. The wifi was exceptional 128 Upload 40 download. The location is perfect only a short 5 minute walk to town and a great outdoor shopping area across the street. Rooms have been recently renovated.

I was looking for a place to stay in Sonoma for one night and this Best Western looked nice enough from the rode so I stopped in to see if they had a vacancy and they did. The cost was around $150 and the room really exceeded my expectations. The room was ground level with a king bed and sitting area, a large bathroom, a large flat screen tv perched over the mantle of the fireplace. They USB ports and blackout curtains which were very nice. There is a hot tub by the pool and some of the guest were in it. The temperature was around 50° and it was raining and they did not seem to care. The next morning it was raining so I had to walk about 100 yards across the parking lot in the rain to where the breakfast was being held and it was worth it. Eggs, bacon, sausage, pastries, fruit, waffles with milk, juice coffee or hot tea. The breakfast was excellent and included in your price. We had a great day in Sonoma thanks to a great night's rest and wonderful breakfast at the Beat Western Sonoma Valley.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear rhunter8388, I'm so pleased to read your review and hear that your experience with us exceed your expectations! We strive to make our guests feel welcome and to enjoy their stay with us. I'm so glad that you enjoyed the breakfast and I sincerely hope that you will consider staying with us again the next time you visit wine country Best Regards Kendall

My family and I stayed here for one night. Beds were very comfortable, rooms were very clean and staff was very friendly and helpful. Excellent breakfast with a wide variety to chose from. Everything to see in town is easy walking distance. Definately would stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Whitney S Thank you for taking the time to share your experience at our hotel with other travelers. I'm so pleased that you enjoyed your stay and found our location to be so convenient and will consider staying with us again in the future. Best Regards Kendall

The Best Western Sonoma Inn offers great value at a very solid property. The rooms are spacious and the beds are comfortable. The courtyard is very attractive and the steam room is excellent. We love steam rooms and this a good one. The included breakfast offered a nice assortment of fresh and tasty items. The staff were helpful and cordial. The. Location is great with a wide variety of tasting rooms and restaurants within easy walking distance. The lobby offers good coffee and tea throughout the day. Overall we were very happy with our three day stay and would definitely go back. Not a deluxe or luxury brand but does everything it is supposed to do very well.

The room exceeded our expectations. Spacious, comfortable bed, fireplace, large TV, USB and electrical outlets on both sides of the bed, excellent breakfast with healthy options, and a fast, free Internet. While it seems to be an older facility, most amenities have been updated. We've been to two Best Western Plus hotels this past year (Sea Island, Ga.), which totally changed our perception of the chain. Neither were the cookie-cutter style of most chains. Both had some really charming touches. We wouldn't hesitate to return to the Sonoma Valley Inn.

This location Is one block from shops and restaurants . There is a sauna and jacuzzi on site if you just want to chill. It is the Gold standard in Best Western hotels at a very reasonable price. Enjoy!

Although I live in Sonoma, I've stayed several times at the Best Western Sonoma Valley Inn as a guest as have most of my friends in from out of town. It's a comfortable clean hotel and to say it's close to the Plaza is an understatement! You're right there! Aside from that, I've been to many events in their banquet halls, been there for board meetings, and various other social events. Every time the service was amazing and the space comfortable. Although it's downtown, this is Sonoma so you will find it quiet and they have a nice pool and hot tub. They do sell out on major event weekends, so I would call right away when making any travel plans!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Mecatgrl Thank you for taking the time to post a review and share your experience with other travelers. We truly appreciate locals choosing to stay with us for staycations and recommending us to friends and family that visit. Thank you for your really great review! Best Regards Kendall

The fireplace is wonderful - with a log provided daily. Nice courtyard grounds and pleasant short walk to breakfast. Easy walk to shopping, restaurants. The grounds are well kept up, the bathroom spacious. Very accommodating of our dog, although the fee was the highest we've ever paid. But the hotel rate is also higher than most of the other Best Westerns. Must be that fireplace.

Escape15832469079, Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thanks for taking the time to share your experience at our Inn. We're so glad you enjoyed your visit. And ... you are right that the fireplace rooms are in very high demand. This fact, plus our location just a block from Sonoma's historic Plaza have helped make our Inn a preferred destination in Sonoma Valley. We hope that we have the chance to service you again.

The rooms are drafty, smoke smell throughout. Windows are not sealed or very good, can hear conversations, so not peaceful. Air filters had light on and were never cleaned after a request. This location doesn't seem to care about Best Western members. The location is great. Breakfast had a great variety unfortunately there were fruit flies all over the fruit and smoothies. However, it was nice they had these options. Rodney was very helpful at the desk .

Escape15832469079, Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thanks for taking the time to review our Inn. We're sorry your stay did not meet your expectations. You stayed in one of our fireplace rooms during the recent Holiday. Since we have regular fireplaces and not gas fireplaces, it is possible to smell the logs that have been burned by previous guests. In the future you could avoid that possibility be reserving a room without a fireplace. As for our Best Western members, we value them very highly and the vast majority of them give us superior reviews for our service. Unfortunately, since you stayed with us during a week when we were booked completely full, no complimentary upgrades were available on your day of arrival. We have already discussed your comments with the breakfast and maintenance staff members, and they will enable us to be certain we eliminate the issue for our future guests. Once again, thanks for taking the time to comment about your visit.

What a wonderful hotel, walking distance to shopping. The hotel had firepits and what a wonderful way to drink wine and meet new people. The rooms had a fireplace which was a nice feature. The staff could not have been more helpful. I would definitely recommend this hotel!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear 81beckyw Thanks for your nice review! I'm glad that our hotel and its location so close to the Plaza was such a good fit for you and that you enjoyed your stay with us and were able to enjoy the fireplace while you were here. Please consider staying with us again the next time you come to Wine Country Best Regards Kendall

My wife and I stayed at this Best Western over 25 years ago, it was good then it is even better now. We had a king room with fireplace overlooking the pool and spa. It was a very quiet clean room with nice decor and very comfortable kingsize bed. What impresed us most was the full breakfast in the adjacent Charles Krug dinning room. Nice choices incuded bacon, sausage, eggs, waffles, fresh fruit salad, pastries and glutten free breads. But how about fruit smoothies and choice of green or rasberry? That was a rare treat at a hotel. We will be back!

My husband and I got charged for 3 rooms for 2 nights. The manager did not try to solve the problem. He was rude and very disrespectful to the point that we left and drove 6 hours back home our second night. It has made us not want to stay at any Best Western again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Daydream66282770262 Thank you for your review. It is unfortunate that you feel that way. You did call the hotel directly to book a room which we did have for you when you arrived. The other 2 rooms were booked by you either online or via phone directly with Best Western International before you called the property directly. We have a time and date stamp that show this as well as method of booking We attempted to work with you and you accused our staff member of using your credit card to book additional rooms with out your authorization. This is simply untrue and actually not possible. We did try to speak with you about this but you became very irate and hung up on our revenue manager and left the property Regards Kendall

I've stayed here 5-7 times and loved it until this trip. Hot tub had been broken for a week before we arrived and no one notified us (or other guests who also complained). When I asked if any discount would be applied to this trip or my next trip the manager said 'amenities are not guaranteed' so no response was needed. The reason I choose this or any hotel is price and hot tub. I've worked in guest service for years and it's not outside the scope of management to offer something/anything if a guest is not happy. I heard other guests complain who also were told nothing would be offered to them. I won't be staying here again. MacArthur Place (about $30 more per night) down the street will be my next destination. I will say the front desk staff was very nice and helpful during our stay. Management not so much.

BestWesternHotels, Corporate at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

We have stayed here several times. The rooms are generally spacious and comfortable, but some have features that are annoying, like towel bars so low that towels drag on the countertop, and clothes bars so low to the ground as to be virtually unusable. The location is excellent and they offer some nice amenities. The breakfast room is too small in the winter when it's too cold to eat outside.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kevin92234 Thank you for taking the time to post a review. I sincerely appreciate that you continue to choose to stay with us. I'm very sorry to hear that you were not satisfied with the room that you stayed in on your most recent stay with us. During the time of your stay we were sold out so unfortunately we were unable to move you to another room. You are correct, that room does have lowered towel bards as it is also a handicapped accessible room. I do apologize for your frustration and I hope that despite your recent disappointment you will consider giving us another chance to provide you with a better experience. Best Regards Kendall

If you want to listen to the guests upstairs all night walk around, flush the toilet and have intimate moments- this is the place. This hotel has no insulation between the floors, it is so bad that when someone walks upstairs, the light fixtures clink.This hotel is not cheap, but the rooms aren't any better than any cheap chain.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Julia A, I am sorry to hear that you did not find your room to meet your expectations. In reading the notes in your reservation I see that you arrived around 9 pm and did not want to be on a room on the first floor. Unfortunately by the time you arrived we were sold out and the room type that you reserved only had rooms available on the first floor. In the future I would recommend that if you have a specific request that you contact the hotel prior to your arrival to make sure and let them know so that they can have an opportunity to accommodate you rather than showing up and letting them know at 9 pm. This would be very helpful for you and for the hotel so that they provide you with the best experience possible Best Regards Kendall

After a three night stay I received call on Christmas from the Inn named Jack whom I never met (nor do I know his title )during my breakfast in the motel lobby to tell me that I am unwelcome at his motel/inn. ...on Christmas?.... This was an unsolicited call. Took me by complete surprise. He said I was unhappy blah blah blah and the staff is tired of me asking for upgrade....but by the end of the call it I was clearly being scolded by making his employees frustrated and I am to be added on the “do not have as guest “ list. Well I was tired of having a broken door ! They have a list like that! After I checked in and paid ? I followed the rules and exercise my rights as guests like everyone else. You cannot discriminate me because i use unscented sheets ! Never in all my life have a stayed someplace and paid and the business have sellers remorse and on Christmas all me ? Is the tactless or what ? I'm the customer !I then realized he was tired of my mishaps at the Inn and was taking notes and times . He also said he didn't care I wrote a poor review online since they do such great business so it's ok to belittle me. A call to badger and harass a Customer ? Really ? I intended to book a fourth night prior the unwanted call but front desk said they were all booked including my room but I had no clue I was on the uninvited block her list. I believe the call to best western about the broken door may hav added to my demise on Christmas. I didn't know this was privately owned business so I called Bw customer service. They explained I could upgrade if available but Jack has put a stop on any upgrade. BUYER BEWARE! No upgrade possible *A plus here is the kitchen staff is so charming. Kudos to Patrick and the ladies in the kitchen, Ian, Aiden, and older maintenance , Alfredo nice lady who,knew Norton Buffalo and Angela. Thanks for making it a nice Christmas until the eve. I booked through Best Western as suggested by front desk my previous visit. I wanted to make sure I followed their preferred booking to reassure my holiday stay . I wished for the suite but they were sold out on the 22nd so I asked them if I could upgrade to a suite the next two days since there was availability but the front desk suggested that I had to call the next morning around 8 am to see if the room was still a available. I didn't realize I should book three separate days if I wanted the suite. More confusing now than ever. I did pay for an upgrade my previous stay as did not anticipate this issue because i became a Best Western member, Several issues arose each time I was there some small some much larger, * First stay the T. V kept turning off . I inquired non scented sheets and nice lady front desk on the phone said they would do a double rinse for me but when I arrived the refused service and I suppose Jack was right when I inquired at 4 pm, taking notes on my sheets ....Odd but I brought my own sheets. *Second stay a man smoking a cigar at suite 323 so I had to call the desk since it was so strong, I paid the upgrade from a balcony room that smelled bad. No big deal to me really wanted the suite to,try out for Christmas. *Third stay the sliding door jammed the entire three nights. They came to fix it but after the heavy rain it jammed again. Dangerous if you locked yourself out plus one of the workers almost did, Hot tub broken. They offered me one room downstairs ( to me a downgrade lots of dogs barking and kids screaming at the pool lots of people in the hot tub). The second night was completely booked as Best Western customer service said no rooms available so,I thought ok I will call first thing in the morning. Aside the challenges I was in Sonoma enjoying my holiday and I thought the inn would try harder for me as a member to accommodate me. I had to make the most of it. I enjoyed my smoothies and I was grateful I even had a balcony room. Since my fireplace was a little smoky I wanted to be able to open the sliding door. So the 23rd I had to leave town no time to move my things and waited an hour while the guys were in my room trying to fix the door. So management calls me on private line on Christmas and tell me we need to have this conversation and my staff says you're person non grata. Total Over $500 four night stay ... .

Escape15832469079, Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Ms. Vargas, We are sorry we don't seem to be able to satisfy your needs at our hotel. Our public guest service ratings on Trip Advisor and other and other public sites show that the vast majority of our guests enjoy their visits with us, but we don't seem to have been able to accomplish this in your case. It seems that the overriding issue is our inability to provide you with complimentary suite upgrades when you arrive at the Inn. As I, and other staffers, have tried to explain to you, our Inn is fortunate to have very loyal guests and we operate at a very high occupancy nearly every day. Our Suites are typically sold out by the day of arrival. Since complimentary member upgrades are done only when we have space available - which is when we don't expect those rooms to sell out at the regular price - we are unable to upgrade very many of our BW Members to a suite. This is especially true over the Thanksgiving and Christmas holiday periods when you reserved with us. In addition, upgrades are typically just one room category, so when you reserve a Standard Room, our least expensive room type, if we are able to upgrade you it would be to a Garden View room and not a Suite. Despite the fact that we have told you upon arrival for more than one visit that we do not have a Suite available for an upgrade, you continually call and come to the Front Desk in an effort to be upgraded. This consumes a great deal of our staff's time and their ability to provide an appropriate level of service to our other guests.. On your most recent visit we advised you upon arrival that every Suite was full and that we would not be able to upgrade you. You were very unhappy about this situation. During your visit the cold weather caused the frame of your sliding glass door out to your second floor balcony to warp slightly, which made it difficult to to open. We immediately offered to move you to another room of the exact same type, with our staff member moving your bags for you. You refused to make this move, insisting that you be upgraded at no charge to a Suite - which you already knew was not available because we were fully booked. The only way we could accommodate your demands were to downgrade another guest, which we told you we would not do. We did provided you with an bonus of 1000 BW Rewards points for your inconvenience. Despite knowing that the sliding door might jam again, you chose to stay where you were and continually complain to the staff about the situation and the lack of a free upgrade to a Suite. After staying three nights you came to the Front Desk on Christmas morning and wanted to extend your stay Unfortunately, the room type you were in was sold out. We had just two rooms left at that point - a Standard room without a fireplace or a Suite. You berated the front desk for not having your room type available for you to stay an extra night. After this interaction I called you on the contact number you had left with the Front Desk to discuss the situation. When you said you wanted to stay, but only in a Suite, I offered you a Suite at a small discount from the publicly available rate. You accepted this offer. We then discussed the fact that we had encountered this same type of situation with our Suites being sold out on your previous two visits. I suggested that since we would rarely be able to upgrade you on your day of arrival due to our typical high occupancy, that if you wanted to stay in a Suite it would be wise to purchase one in the first place. Our Suites are an excellent value and not priced like suites at the resort properties that are prevalent in the Sonoma area. We would be happy to have you return to our Inn if you choose to do so, but it would be necessary for you to accept that we will not be able to provide a complimentary Suite upgrade on most occasions. If it's your expectation that you will receive upgrades when you book with us, then it would probably be best if you reserved elsewhere as we will not be able to meet your expectations.

Our room was huge!! It was a nice place to stay and a good location to the square. We could walk there. It was clean. The only thing we were so disappointed in was the hot tub was not working. :( I stayed on my points so it was hard to complain. Breakfast was good and the people were really friendly. If you stay here, the breakfast room is really far from a lot of the rooms. Check where it is, you may want to drive there if you are older like us. We walked but it was quite a walk in the cold morning. :) Internet was good. The pool wasn't warm enough to swim in , especially with the hot tub not working.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear SallyJ Thank you for taking the time to post a review! I'm so pleased to hear you enjoyed your stay with us. I am sorry that the hot tub was not working this past weekend. Unfortunately late Friday afternoon the heating element went out and we have been trying like crazy to get a replacement part as quickly as possible. I do hope that despite the hot tub being out of service and the breakfast room being a bit of a walk, you will still consider staying with us again the next time you chose to visit Sonoma Best Regards Kendall

Perfect location of Sonoma Valley. Walking distance from shops and restaurants. Friendly, helpful staff. Clean room with a balcony overlooking the pool and jacuzzi. I would definitely stay here again on my next wine country visit.

Hotel is fairly priced considering the location. Unfortunately, the employees couldn't be less hospitable if they tried. It's a shame ... We have stayed here couple of times already, and really like the area.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear igor h I am very sorry to hear that you did not enjoy your experience with us and felt that our employees are unfriendly. This is not typically for our staff and I sincerely apologize. I'm not sure exactly what happened but I will most certainly have a conversation with all of our teams to ensure that they understand the importance of making people feel welcome. I do hope that despite this unusual experience you would be willing to give us another opportunity to provide you with a superior stay next time Best Regards Kendall

The Sonoma Best Western/Krug event center features easy walk to Downtown Sonoma, good eating close-by and pet-friendly accommodations. Easy to get to Sonoma wineries and Napa Valley as well as Alexander Valley are easy commutes. Breakfast service in the morning is a great way to get going every day.

Had not reserved a room but Check-in was quick and easy. The room was large and well maintained- fireplace had a complimentary fire log which was very nice. Bed and bathroom both excellent. Free Breakfast was excellent and catered for all tastes- all in all an excellent stay.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Passenger247452 Thanks so much for sharing your experience with other travelers. I'm really glad to gear that you were able to get a room with us last minute and were pleasantly surprised by our property and its amenities. We truly look forward to having you stay with us again Best Regards Kendall

Having arrived at 9:30 am, bringing a crew in to do an evening show, was not expecting immediate check-in for the shower room or driver's. Now 5 hours later, one room ready for crew, my driver has now watched 3 groups check in and he is still waiting. One was told your room has been waiting. He MUST BY LAW have time off in our schedule. This is un acceptable that others are getting runs ahead of someone waiting already.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear wolfw608, Thank you for your review. I am sorry that we were unable to accommodate an early check in for your driver. Unfortunately we were sold out yesterday and the room type that was blocked for him was among the last for the previous nights guests to depart. We do our best to accommodated people for early check ins but we can not guarantee it. I am sorry that other room types were available before his. We certainly would have changed room types for rooms that were ready sooner if it had been available. Best Regards Kendall

Hi everyone, First time at a Best Western property and my experience was excellent. The Internet is superb - Comcast fiber. Crate with clean wine glasses at the reception desk - part of the service. Included breakfast every morning as part of the regular no thrill room. Fireplace with a log in the room - nice touch. Free parking and best of all - walking distance to all city of Sonoma venues, really easy walking not a work out or anything like that. In summary I would be back!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear bubba198488, Thanks for your nice review! I'm very pleased to know that you enjoyed your visit to Sonoma and your stay with us exceeeded your expectations! We sincerely look forward to having you stay with us again the next time you visit Sonoma Thank you again for taking the time to post a review Best Regards Kendall

Chose this hotel because I use Best Western for busines. Staff not friendly nor did they acknowledge my membership. It is Sonoma, thin plastic cups, no wine glasses, had to go to the desk to ask for a corkscrew. Easy walk to the square bit there are several hotels closer which I will try next time.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Trauma NP I sincerely apology for the lack of acknowledgement from our staff. The fact that they were unfriendly or welcoming is completely unacceptable. I assure you that this is not typical. Also we have several wine glass available gere in the lobby and I'm sorry that the staff did not inform you of that I tried to look back through your reservation to read the notes but was unable to find you as I do not know you name. I sincerely apologize. I truly hope that despite this unfortunate experience you will still consider giving us another try. Best Regards Kendall

We stayed 3 nights. Our room was not cleaned after our first night. Complained to front desk but was told that told housekeeping staff has gone since it's already 6:30 pm. Asked to talk to manager but was told there was no manager on duty at the time. Was told that a manager would call us the next day. No call the next day so I called front desk again. No manager on duty again and was told that a manager would call us that afternoon. Got back to the room in the evening and called front desk again to ask for a manager. Was told that all the managers are away at a two-day conference! Stay away from this place. No accountability at all.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Freedom48230128529 Thank you for taking the time to post a review I am very sorry for the misunderstanding and issues with communication during your stay. The management team was in fact at a management meeting offsite during your stay. Unfortunately the location that we were at had very weak coverage for cell phones and WiFi during the storm I apologize that that was not clearly communicated to you We did attempt to immediately ontact you immediately upon our return to try to resolve and explain the situation however you stated that we were being untruthful and requested that we no longer communicate with you. If you would like to further discuss this matter I would be happy to speak with you. I can be contacted directly at the property. I welcome the opportunity to discuss this further with you Best Regards Kendall

excellent, pet friendly, there for a wedding , Really Great location, close to city center, able to walk everywhere across from shopping center, good food,whole foods, Staff friendly and helpful. The Air conditioner control needed batteries. Very fast to replace. Will stay there again when in Sanome

Although it is an older hotel, it was comfortable and clean and the staff very friendly. The pool and courtyard area were beautiful. A little oasis between buildings. The included breakfast was very good. The food was fresh and constantly replenished. The location is perfect for exploring downtown Sonoma. It is within walking distance of so many attractions. I would recommend this hotel.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear 195008 Thank you for taking the time to post a review. I so happy you found our hotel to be a little Oasis here in Sonoma and appreciated our location and amenities! We are very fortunate to be located just a block from the historic plaza so guests can spend time exploring , then comeback to the hotel and relax and enjoy a glass of wine in front of a fire place. I hope you will consider staying with us again soon Best Regards Kendall

Rooms were clean and the breakfast was very nice. Perfect location. We were able to walk into town for dinner, shopping and wine tasting. Coffee and snacks in the lobby were a nice touch. We sat out by the fireplace on eveining. That was very nice. I would stay here again!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Erika D I'm so happy to hear that you appreciated our location and found our rooms to be clean and comfortable! Its nice to be able to sit out in the Garden Courtyard and relax in front of the fire pit . I sincerely hope you will consider staying with us again the next time you visit Sonoma. Best Regards Kendall

We spent the weekend in Sonoma and stayed at the Best Western, we could not have been more pleased. The hotel is in a great location, only a five minute walk from the downtown square, where you can visit may wine tasting rooms, shop and eat at great restaurants. The hotel is clean, the staff are very friendly and helpful and the “free” breakfast is great. We really loved having a workout fireplace in our room! A cozy, quaint hotel that is ideal for a couples getaway.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear M1047ITclairec Thank you for taking the time to write such a nice review! I am very pleased to hear you how much you guys enjoyed your time here with us in Sonoma and found your room to be clean cozy! The fireplaces are a nice way to relax and enjoy a glass of wine after a long day exploring Sonoma Valley! I sincerely hope you will come stay with us again soon! Best Regards Kendall

BW Sonoma is truly a gem! Walking distance to shops, restaurants and wine tasting rooms, as well as only a short drive to several wineries. The staff were extremely helpful and accommodating. The heated pool, hot tub and evening fire pit were added bonuses to an already fabulous facility.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Camper667226 Thank you for taking the time to post a review! I'm so pleased you enjoyed our location and found our staff to be helpful and welcoming. I sincerely hope that the next time you visit Sonoma you will consider satying with us again! Sincerely Kendall

We loved our stay at the Sonoma Valley Inn! Rooms were clean, spacious, and comfortable. There was a balxony overlooking a pool area and a fireplace in the room with complimentary logs. Very romantic! Walkable distance to boutiques, restaurants, and small tasting rooms. Complementary breakfast is served each morning with nice selections including eggs, fresh fruit and yogurt, oatmeal, and breads/pastries. We highly recommend and were sad to leave this morning!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Janelle S Thank you for taking the time to post a review! I'm so happy to hear how much you enjoyed your stay with us! Sonoma is a lovely little place to visit and is very charming and romantic I'm glad you enjoyed the breakfast and sincerely hope that you will come visit Sonoma again and choose to stay here with us Sincerely Kendall

What a little gem of a hotel! Walking distance to everything in downtown Sonoma. Staff was wonderful. Angela and Ron at the front desk were very helpful. Breakfast was great - hot and cold selections and many choices. Even fresh smoothies every morning! Got to know the the breakfast staff - Anthony, Crystal and Lucina. They, too were exceptional and made us feel like family. Room and bed were comfortable and looked over the beautiful courtyard. After sightseeing all day, it was so relaxing to come back to our little "Eden" and enjoy a glass of wine in front of the firepit. Will definitely be back and will recommend it to my friends.

We were so surprised to find such great anemities in such a small town atmosphere. The staff was knowledgable and polite. They even include complimentary laundry facilities. Breakfast is great. It is both tasty and plentiful.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jet747409 Thank you for taking the time to share your review! I'm very glad to hear that you enjoyed your visit to Sonoma and found our guests to be friendly and welcoming! Sonoma is a great little town and we all feel very fortunate to be able to live and work here! I sincerely hope you will consider staying with us again in the near future Best Regards Kendall

What a little gem in this beautiful little town. Very friendly staff and a beautiful court yard that has lots of seating areas and both a pool and a hot tub. When we checked in they had just finished a wine tasting so good to keep in mind for next time. Parking is offered and breakfast included. Breakfast was not anything special but you do get to make your own waffle which is always fun for kids and they had yummy mixed fruit smoothies on offer. The room was very large and the beds a good size for sharing. Lovely touch with a fire place all set and it was just to strike a match to get it going.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Fantasavestheday, Thank you so much for taking the time to post a review and share your experience with other travelers! I'm so pleased to hear that you and your family had such a nice experience here during your stay with us! I really like the waffles too! They seem to be a big hit with most people! We do offer several specials during the winter season and hope that you will come stay with us again very soon! Kind Regards Kendall

We ended up on the second floor because there were no ground floor rooms available and no elevators. I am too old to be lugging suitcases up a stairway and there were no bell hops on the premises. The room had two hard backed chairs for sitting and reading or "relaxing". I stayed in three different hotels this week and this was the only one that disappointed me.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DGW49 I am sorry to hear that you had some difficulty during your stay with us. I greatly recommend that if a first floor is an absolute necessity that you specify that in your reservation as well as call the hotel directly on the morning of arrival to make sure they are aware of your needs and are given ample opportunity to make sure they accommodate you. Also, here at Sonoma Valley Inn we do have a person available from 7am - 11 pm to assist with porterage. The front desk is always happy to call them on the radio as needed upon request Regards Kendall

Great rooms, big, clean and with good beds. Free use of their washing machines. Stabile and fast wifi. Good breakfast and the facilities had a nice atmosphere. The bathroom were nice and clean. If I must find something to point my finger at, they could improve the water pressure in the shower. My wife has thick hair, and it took forever to wash out the shampoo.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Brent O, Thank you for taking the time to share your review. I'm very pleased that you enjoyed your room and our other facilities. I'm glad that the complimentary washing machines was of good use for you. I do hope that if you ever return to Sonoma Valley you will consider staying with us again! Best Regards Kendall

THis BW is really nice. I've stayed in a few that don't measure up to the "best" part of their name but this one certainly does. Right from check in which was smooth to check out, this one scored. He physical layout is excellent. The place is clean, the staff friendly enough and efficient and they tried to do an excellent job on breakfast, even featuring healthy alternatives. I would certainly stay here again. Plus! The location, one block from the square, couldn't be better.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear goodapetie4267, Thank you for your awesome review! I'm thrilled to hear that you liked our hotel and had a great experience from check in to check out. I appreciate you sharing your experience with other travelers. We strive to provide the best possible customer we can and I'm so happy to know that we hit the mark! Thanks for taking the time to share your review. Please come stay with us again when you visit Sonoma Best Regards Kendall

Had the suite on the corner that sits above the restaurant. Hotel is slightly dated, but it has everything we needed. We had been on the coast traveling and it was pretty warm in sonomas when we arrived so nice to have A/C. Room very spacious. Was not ready at 4 when we got there and front desk staff was working hard to figure out the issue. Finally ready around 430 and they gave us a free bottle of wine for waiting. Parking was plentiful. No issues there. Noise was quiet. Breakfast was decent. I am a picky eater so I usually bring my own food! Location was perfect. Right by the town square and across from Whole Foods.Staff at breakfast were very good. Free laundry!!! Only issue was housekeeping could have stepped up their game. We were there 3 nights and had the same cobwebs and light bulb out. But overall not a big issue. We loved the town of sonoma.

I'm so glad I stayed here! It's the perfect location to be able to walk to the town square, so it's really close to a bunch of restaurants and wine tasting rooms. There are multiple vineyards around, so nothing is more than a short drive away. The room we stayed in had a fireplace, and they even provide a complimentary fire log each day! Compared to other hotels/inns in the area, I would definitely recommend this hotel to anyone as a first choice. The price was fair, there was free breakfast and parking, and the service was great. The balconies overlook the pool area, and it's really quaint. Can't wait to go back!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Mmcc93, Thank you for posting such a nice review! I'm so glad you enjoyed your experience here with us and that you got to spend time exploring the Sonoma Plaza and were able to walk back and relax in front of the fire place. I appreciate you sharing your opinions with other travelers and we greatly loo forward to your next visit to Sonoma! Thanks again for your review Best Regards Kendall

This is a "typical"chain hotel. It has a good level of comfort, a guest laundry (which is free!) and plenty of parking. The hotel is in a very convenient location - close to the main road into Somona and within walking distance of Sonoma Plaza (so restaurants etc)

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Rochelle A Thank you for taking the time to post a review. Im pleased to know that you enjoyed our property located just one block form the Historic Sonoma Plaza and found our rooms to be comfortable. We do offer complimentary laundry facilities to our guests and I'm glad that was helpful to you. I do hope that the next time you visit Sonoma, you will consider staying with us again Best Regards Kendall

This hotel is ideally situated in Sonoma and it was just a short walk to the main square (which unfortunately shuts down at about 21.00). The room was located in the Krug Center and was very nice however it was let down by its proximity to the main road and we were awoken many times during the night and early morning by traffic and refuse trucks. The staff were very helpful and in general the facilities were very good. The choice at breakfast was okay but it was a bit manic trying to find seating (if you arrive at the wrong time). Would stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Inspire273846 I'm very happy to know that you appreciated our location just one block for the Sonoma Plaza and found our staff to be helpful and welcoming. I am sorry to hear that the noise from outside was a disturbance to you and that you had difficulty finding a place to sit at breakfast the following morning. We are always looking at ways to offer seating for our gusts and we do have some seating by the fire pit in the courtyard or in the out door patio of the event center that offers heating as well. I will most certainly be looking into more places for seating options. It does sometimes get a little busy in the mornings We appreciate your feedback and are grateful that you shared your experience with other travelers. We look forward to your next visit and hopefully we can talk to you directly to ensure that we out you in a room that is located in the most quite spot Sincerely Kendall

Lovely trip through Sonoma. The BW Inn was right on the highway, easy to access. The facility was clean and our room was spacious with a fireplace. Breakfast was in a separate building-fabulous meal. Any breakfast food you would want. Check-in and out staff were very helpful about the area and directions. We walked to center of town square for sight seeing.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear rlott Thank you for taking the time to share your experience with other travelers. I'm very pleased to know you found our hotel to be clean, comfortable and enjoyed our breakfast. We are very fortunate to be conveniently located just steps from the Sonoma Plaza. I sincerely hope that you will consider staying with us again the next time you visit Sonoma. Thank you again for taking the time to post a review. Best Regards Kendall

We only spent one night in Sonoma, and think this hotel is excellent for a short stay. The room was spacious, comfortable, and we enjoyed the fireplace amenity. Great breakfast, but if you would prefer to eat in a restaurant in Sonoma, the location is perfect to reach the Sonoma town square and great shops and restaurants. The staff was very accommodating and kind, and parking was easy and fast. Would definitely stay there again!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear rustyg367, I'm glad to hear our hotel worked for well for your during your visit here to Sonoma. We are very fortunate to be located so close to the Plaza with so many great shops and restaurants! I hope that the next time you visit Sonoma you will stay with us again! Thank you for taking the time to post a review and share your experience. Best Regards Kendall

Loved this place, great room with fireplace, super clean, very comfortable beds and what a great location could walk to many great places to eat and drink, the complimentary breakfast was just outstanding

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear CCL, Thank you for giving us such a nice review! I'm really happy to know you enjoyed your room and appreciated the breakfast~ Thanks for sharing your experience with other travelers Best REgards Kendall

So I don't want to sound like a snob but I haven't stayed at a Best Western in probably 18 years until this one came along. My husband and I decided to stay a few extra days in Napa and he warned me to lower my expectations and find something "cheap". I think I found it on a deal site for under $200. We also got the King Suite. I decided to stay here for several reasons...the location and the good reviews. YES, the rooms are dated but our room was very clean and had a cute little balcony with a couch. The bathrooms are dated but were very clean and it was bigger than my master bath at home. It had a walk in shower and a huge jacuzzi tub. We had a fireplace too.There was also a cute courtyard out by us with a fire pit. Whole Foods is across the street so one night when we were tired we got a bottle of wine, salad from Whole Foods and sat out by the fire pit. It was great! The town of Sonoma is literally around the corner and you can walk there and back from your hotel in no time! It really has a great location. The downside was that it is near the breakfast location so it is way too loud in the morning. Ask about that when booking. The free breakfast sucked but there are breakfast places close by you can walk too, and lastly I agree the carpet could go away. I truly hate carpet in most hotels and feel most guests would like to see wood floors or tile in their hotel room. It is so much easier to clean. I would stay here again if I was able to get a good rate. The bed was actually very comfortable and the location is awesome. The ladies at the front desk were very sweet upon check in.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Floridabeachbum, Thank you for taking the time to post such a nice review! I appreciate you sharing your experience with other travelers. I'm pleased to know that you enjoyed your room and its amenities. I'm glad to know that you enjoyed our close proximity to the Sonoma Plaza. I do hope that the next time you come to Sonoma you will come stay with us! Best Regards Kendall

For the price, I would have expected top-notch amenities, however, these are average at best. The rooms are dated with need for repairs and maintenance issues to be addressed. There was some moldy grout spots in the shower, the toilet leaked, the carpet was stained and though the facility is supposed to be non-smoking; there was ash on the furniture on the balcony. Amenities were just okay. The pool was clean, the steam room didn't work and no one was enforcing the no babies in the hot tub rule. Now, for location, this BW is great! Right across the street is a shopping center with a Whole Foods, CVS, Baskin' Robins and Black Bear Diner. Within 2 blocks you will find a variety of food establishments, like The Girl and the Fig. The breakfast is in another building, so be prepared to stroll to breakfast in the the events center. About 1-2 minutes. The largest issue I have with this pet-friendly hotel is two-fold. First, the pet walk is small and placed in the far corner of the property... not ideal if you pup has to do his/her business first thing in the morning and you are located on the opposite corner. Next, the parking. There needs to be enough parking for the number of rooms.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Denise Z Thank you for taking the time to post a review. I am sorry to hear that you did not find our hotel to meet with your expectations. As far as the maintenance and cleanliness issues I will most certainly be inspecting the room myself as well as addressing the issues with my housekeeping and maintenance teams. I did check the steam room and it is working. It does take a bit for the steam to get hot and fill up the room. Unfortunately we have no other place to locate the breakfast room and dog path but the dog path does run the entire length of the property. Lastly I did want to let you know that we do in fact have more than enough parking spaces for every room on property, this is a city requirement. We also have an overflow lot in the back of the property. Thank you again for taking the time to post a review. Best Regards Kemdall

We stayed here one night this past week on our visit to the wine country. It was in a great location for visiting downtown Sonoma. We had a huge room, complete with microwave, refrigerator, 2 tvs and a nice balcony. It was a little tired, here and there but we did not spend that much time in the room. The shower was excellent with the 2 shower heads. The bed is probably the one thing I would recommend replacing. The mattress was very worn on each side. The breakfast was not bad, very convenient.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Mssnash I appreciate you taking the time t write a review and share your experience with other travelers. I am very glad to know that you enjoyed your room and its amenities. I did want to let you know that we are actually in the process of replacing the beds. Please come visit us again the next time you are in Sonoma. Best Regards Kendall

We totally enjoyed our stay. And, it was walking distance from everything. We loved the setting and the room/suite that we had.They also had continental breakfast in the mornings. They treated us with great respect and service.

The Best Western Sonoma Valley Inn is right around the corner from a variety of restaurants, shopping, and a bucolic park. It is also across the street from a mini mall with a Whole Foods. The room was ok. It had a curiously large water closet with a bathtub and shower. The sink was outside of the bathroom. I generally don't like this kind of configuration. The room with the beds was comfortable. We had a sliding door that led to a small patio (with no chairs). The furniture was helpful. There was a desk, nightstand and couch. We enjoyed getting into the hot tub at night. The staff at this hotel were well trained, friendly and competent. I would stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Shegoneagain, Thank you for taking the time to write a review. Im glad to know you found our location to be convenient and despite the configuration you enjoyed your room. I do hope that you will come stay with us again the next time you visit Sonoma Sincerely Kendall

Stayed to nights on vacation visiting the Mission and some local winery tasting rooms. Hotel a block away from the town square, the heart ot Sonoma. Great shops, restaurants and wine tasting. Can park your car and walk wherever you want to go. I only used my car for visiting two winery tasting rooms and a restaurant outside of town. Room was large, comfortable, and clean. Everything worked. Great lighting. Best to get a room on the first floor to not have to carry luggage up to the second floor. A lot of early California history here without the crowds in the more touristy areas. Great place to take children. Tip--you can use your room key to get five free wine tastings at the Cline Winery outside of town; they have some very nice, reasonable wines

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Dionges1 Thanks for sharing your experience staying here with us and visiting Sonoma! I'm pleased that our location was so convenient for you and you enjoyed your room while you were here. Sonoma is a lovely place to visit and we feel very lucky to be able to live and work here! Please come visit us again soon! Best Regards Kendall

Great location for being near the Plaza and its many stores, tasting rooms and restaurants. It's not chic but it is a solid property. Small pool, complimentary breakfast and wifi. rooms are dark but large and fully equipped. Furniture is a tad dated. If you are looking for a inexpensive solid stay in town this is it!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kenneth b, Thank you for reviewing our hotel. We appreciate you sharing your experience and opinion of our property with other travelers. I'm pleased to know you enjoyed your stay, our location and found us to be a good value in Sonoma! I do hope you will consider staying with us again very soon Best Regards Kendall

This basically feels like a motel trying to be a high end hotel with high end prices. The rooms have very little sound proofing, so can be noisy during the day and in the evening. Being on the ground level also enables you to hear every creak and footstep from the room above. The rooms are situated around the pool area which can be very noisy with no privacy if you sit on the balcony. The bathrooms are basic and certainly not modern with tiny toiletry offerings. On a more positive note, the hotel surroundings are quite sweet with a pretty Court Yard. The inclusive breakfast offers a good choice of items. Staff are friendly.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear lorrianeirvine, I am sorry to hear that you felt that our hotel did not meet your expectations. currently our hotel is themed in the Mission Style which certainly does reflect a certain time period. We are in the process of planning some upgrades to our hotel, new tile, new flooring as well as new bedding. You will also find that our rates are comparative to other hotels in our are for this time period. I do hope that you will consider giving us another try in the future Best Regards Kendall

We have stayed here several times, and there are good parts to the property. We have great check-in service from Drew, and when we had a concern the front desk responded very well with Anthony (I think) coming to check with us and then talking to housekeeping, who did a great job. Location is excellent, and the new TVs are very good. Breakfast is a good benefit. However, the property, inside and out, is on need of maintenance and updating. The front of the grounds looks good, but in the courtyard near breakfast service, there are several non-functioning fountains, which look to be in disrepair. There are also black, tar-like footprints on the tiles and the plants/planters are not in good shape. It needs sprucing up. Inside the rooms, fixtures and floors are not only tired but worn. Louvers on one of the patio doors were not fully attached, faucets and light controls are not fully functional, flooring is not in great repair, and there really needs to be a renovation.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear FCT3- Thank you for taking the time to post a review. We sincerely appreciate your feedback and I'm pleased to know our staff has been providing you with good customer service. I did want to let you know that we are actually starting today and the cleaning and re staining of the patios as well as repairing the fountains. We are aware of it and have had this scheduled for a couple weeks now and are very excited to get started! In November we will be replacing all of the tile surrounding the buildings exterior ALSO... we are in the process of figuring out the logistics on a project of installing laminate flooring in all of the rooms. So most likely the next time you come stay with us many these projects will be completed! We look forward to seeing you again soon Best Regards Kendall

Only 1 night - we chilled in and around the pool all afternoon, then found a great little restaurant round the corner - Sonoma Grille then comfy beds and a decent breakfast. Could have done with an extra day to explore Sonoma. Shops opposite include supermarkets and chemist. Would love to come back. Would def stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear J C Thank you for taking the time to post a review! We appreciate you sharing your experience. It sounds like you had a relaxing day followed by a good meal and a great night's sleep. We look forward to having you stay with us again Best Regards Kendall

This property is only 2 blocks from the cutest little city square with many options for meals other than the breakfast they serve at the hotel with so many options and many healthy options too....all of our 20 something kids loved the smoothies! A grocery store across the street. We've stayed here before and will again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DebS91156 I'm so glad to hear that you enjoyed your stay with us and the location was so convenient for you. We are very lucky to be so closely located to the Sonoma Plaza. Its great for people to be able to enjoy the day exploring the plaza and then come back and relax either in front of the fireplace or in our garden courtyard. I do hope that you will consider staying with us again the next time you visit Sonoma Best Regards Kendall

After a few days of poor sleeping conditions, this was a little island of comfort. Great beds...by which I measure all hotels. Afterall, you're there to get a good night's sleep. This did not disappoint. Additionally, it was within walking distance of the downtown restaurants. It's also pet-friendly, in case you're traveling with furry friends. Highly recommend.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Sear caliartist, Thank you for sharing your experience with us. A good nights sleep makes all the difference. I agree with you, I measure my stay in a hotel by how well I sleep as well. I am pleased to know that our location worked so well for you and we look forward to having you stay with us again. Best Regards Kendall

Good value for money with a nice pool area and complimentary breakfast. The room was spacious but the air conditioning was ancient and very loud which meant sleeping with it on all night was a no no. So did get very hot in summer. The room doors need a soft close fitted due to lots of slamming doors. Excellent location, across from Wholefoods and a shopping precinct and short walk to town. Would stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Lauren H It pleases me that you found our hotel to be a good value and you found your room to be comfortable and roomy. I do realize that the AC units are a bit noisy. Unfortunately they are having to work quite a lot due to this long stretch of hot days. I do hope you will stay with us again the next time you visit Sonoma. Thanks again for posting a review! Best Regards Kendall

We stayed here for the last three nights of a long road trip ...it was chosen as it was so close to the square where we could try wine tasting & not need to drive. The location was great, less than 5 mins walk to the square. Staff on reception were very welcoming and friendly. Room was large with a fireplace and a good size bathroom, the sink was outside the bathroom which was a bit strange as there was plenty of space in the bathroom. The only thing was,as we discovered the next day, we had one of the few ground floor rooms that didn't have direct access to the pool area, which meant we had to keep walking through reception & also right round the hotel to breakfast...Room 132. We had only a small window in the room which made it quite dark . However, the breakfast was fine for what we wanted with plenty of choice. The pool area was good with a selection of beds and tables/chairs & towels available.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Zuzu345 Thank you for taking the time to post a review. We appreciate you sharing your experience with other travelers. I'm sorry that the room you were in was one of the corner rooms and did not have a patio or balcony. I am very glad to know that our location was a good fit for you and the staff was welcoming and helpful. I do hope that you will consider staying with us again and stay in one of our Fireplace Garden Rooms that has a Patio or balcony. Thanks again for sharing your review Best Regards Kendall

Nice hotel with good amenities and walking distance to downtown. The room is older but large with a fireplace and large bathroom. Bed and linens were nice. The courtyard is awesome with a fire pit, steam and sauna rooms, hot tub and pool. Nice to sit in the hot tub in the morning when it was 55 degrees out. The breakfast is in a cute building and had eggs and meat both days we were there along with waffles, oatmeal, breads and pastries. Very nice staff.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Cocosmom435, Thank you for taking the time to post a review. We appreciate that you took the time to share your experience. I'm so pleased that you enjoyed our breakfast as well as some of the other amenities we have to offer. I sincerely hope that if you return to Sonoma you will consider staying with us again! Best REgards Kendall

We had a hotel room block set up for our wedding weekend and worked directly with Laci who was so helpful. My overall experience working with her was amazing as she really understands the importance of great customer service. Wedding planning is stressful and Laci made this whole process very easy. I would definitely recommend any groups looking to do room blocks to visit the Best Western Sonoma, Laci will take great care of you!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear powersa42, Thank you for your review. I'm so pleased Laci was so helpful and efficient for you. We are very fortunate to have her as a part of our team. She is really terrific at what she does and a really great person. Thank you so much for letting us know as we really want to make sure to acknowledge her AND we are so pleased you are happy with your experience. Congratulations on your wedding. Best Wishes to you both! Sincerely Kendall

We booked in advance from the UK so did not have a chance to see the room beforehand. They were traditional rooms but perfect for us as the beds were massive and comfortable and the hotel was only one block (3 minute walk) from the centre of town. It was nice to have a pool and breakfasts. We enjoyed a lunch one day we bought ourselves and ate in the area near the pool. Staff were friendly and helpful and the place was very clean. Free parking right by our room. Slightly odd that the bathroom sink was outside the bathroom. We were upstairs which was good as no noise above us. Breakfast was in a conference centre across the car park. We loved Sonoma and would stay here again if we came again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Eggy1961 Thanks for your nice review! I'm really glad that you found your room to be a pleasant surprise and that the location worked so well for you!! Its nice to be able to walk over and explore the plaza all day and then walk back to the hotel and relax in the garden courtyard. Please do come stay with us again! We look forward to having you! Sincerely Kendall

No drab rooms here. Our room was bright & beautifully decorated. The bed provided me the best night's sleep I'd experienced in a very long time, including at home! Breakfast was wonderful, so many options. I particularly enjoyed the delicious health options, especially the smoothies. I didn't have to concern myself with my bread choice because gluten free bread was available. There was even a gluten free cereal offered. Bacon, sausage, eggs, and a variety of fresh pastries. Although my husband & I didn'tswim during our stay, it was nice to see families enjoying the pool. This place is lovely & I look forward to staying here when we next come to the Wine Country. Oh, I almost forgot. The location is FANTASTIC. Walking distance to everything.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Beyrl Z Thank you so much for your awesome review! We love hearing that you really enjoyed your stay with us! So happy that you were pleased with the breakfast options and other amenities we have to offer. We sincerely look forward to having you and your husband stay with us again very soon! Thanks again for taking the time to post a review. Best Regards Kendall

Solid choice in a great location, only a block from town square and a Whole Foods accross the street. Front desk staff really nice, helpful and they are very dog friendly! I had a second floor room with a balcony facing the pool. A nice area, except if you have the air conditioner running the back of the unit is on the balcony so it is loud and blows hot air. Comfortable outdoor seating, with a patio heater, in a courtyard by a small but nicely kept pool area. It was a last minute trip and stayed mid week so got a good nighly rate that made this a great value. Highly recommend amazing tapas at Tasca Tasca and wonderful pastry at Basque Boulangerie Cafe

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear NJTravelGirl13, Thank you so much for taking the time to post a review. We appreciate your great feedback! I apologize fot the loudness and hot exhaust from the AC unit. That would make it uncomfortable on the patio, especially in the heat! I am glad to know you enjoyed our location and were able to enjoy a good meal and explore the town! Best Regards Kendall

As always we totally enjoyed our stay with the Best Westerrn. The location is central and seeing the best of Sonoma was very confinient. I highly recommend staying at this Best Western in Sonoma and taking the time to visit the wonderful restaurants and wineries.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Anonymous Thank you for posting a review and sharing your feedback. I'm so pleased that you enjoyed your stay and our location. I do sincerely hope you will choose to stay with us again Best Regards Kendall

I stayed at the BW SVI in July 2018. I have to say I was happy with the hotel overall. All the staff were friendly and attentive. My room was always clean, and room amenities were good (fridge, tv, etc.). Only complaint about the room (and this is highly personal) is that I just did not like the bed (found it too hard/difficult to sleep), but my wife had no trouble sleeping. The pool areas is small, but it is kept clean and the surrounding courtyard is a nice place to sit and relax. Offers a good selection at it's free breakfast, and free and available parking. Hotel also offered free fitness passes to local gym -Sonoma Fit - which was a great gym only about a mile away. This hotel's one big positive - LOCATION! The hotel is a block from Sonoma plaza, and across the street from a 7-11 and Whole Foods. Great for misc. needs / water / snacks, etc. I have no complaints about the hotel, and would recommend (pending pricing) to friends. I have read some reviews about the hotel being overpriced and old. However, for the rate I paid, I felt it was a fair value, especially considering price of neighboring/nearby hotels, and given SVI's location and amenities.

It's easy to be fooled by nice pictures on websites. Don't be fooled by this one. This is a 1950's motel that hasn't been upgraded since it was built. It is difficult to believe that they have the chutzpah to charge $400 per night for what they offer. It has to be a goldmine for them. In fairness, it is clean. It is also in a pretty good location if you are there to visit Sonoma itself. It is about one block away from Sonoma Plaza. Expect vastly overpay for a below mediocre motel.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear JimMac62 I did want to let you know that we actually have done several upgrades to our property recently including, new beds, new bedding, new shutters and new landscaping. Since the property is themed in the Mission Style it can appear to be dated to some people.I am very sorry that you felt the rate was too high. Being that it is summer in wine country, we are definitely in our high season right now but you will find if you compare rates to other hotels in Sonoma that we are comparably priced. I do hope will consider staying with us again. Perhaps give us another try in Fall or Spring when we offer more specials for the season. Best REgards Kendall

I would highly recommend Best Western Sonoma Valley Inn for anyone traveling to this area. We were able to walk to many tasting rooms and restaurants. Rooms were very clean and comfortable and the courtyard was lovely. Our wine tour readily picked us up from the hotel. All in all, my daughters and I would easily recommend this hotel.

Perfect hotel in the best location. Within walking distance to several great returants in town. Whole Foods and CVS across the street. Hotel is clean and quiet. Loved the hot tub and pool area. We had a 1st floor room that allowed us to walk right out to the pool. Free laundry for guests was a huge bonus. Free breakfast with several healthy options to choose from. Coffee in lobby. Friendly front desk staff that were always willing to help out with a recommendation. We would return to this hotel!

I would highly recommend staying at this Best Western Inn while visiting Sonoma, California. close to all actives in-town. I suggest visiting early in the week and attending the Farmers Market on Tuesdays at the towns plaza. Wine Tasting and food tasting as well, sometimes live music.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear John S I appreciate you taking the time to post a review. I'm so glad to know that you chose our hotel as your base location for your trip to Sonoma. The Tuesday Night Market is so much fun. There are a lot of vendors and so many cool/fun things to see. Not to mention so many yummy food choices! Thanks for choosing Sonoma Valley Inn. Please come stay with us again should you return to Sonoma! Best Regards Kendall

This hotel is not the fanciest hotel in Wine Country, but the location is within walking distance of the Sonoma square where there are restaurants, shops, and wine tastings. Our teenage son liked the pool and hot tub. The hotel is not large and all the rooms have balconies or patios overlooking the pool area which was nicely landscaped and well maintained. Breakfast was adequate with a few hot food items offered each day along with pastries, cereal, etc. We had a large flat-screen TV with a decent amount of channels. The WiFi was free and functional. Beds were comfortable. The carpet in the room is dark colored, which made the room feel a little dark, and walking around in white socks showed they were pretty dirty. The rooms could be improved with some lighter colored solid flooring! This hotel was a good choice for our small family and was a reasonable value for the area. The location is hard to beat!

Nice property with courtyard areas and out door fireplaces. Rooms are a good size with comfortable beds. Bathroom is an odd set up, sink area is located as you walk into the room entry door. Shower/toilet area is large (could not understand why sink was not incorporated in the same room). Small fridge located under sink. Breakfast offered a decent choice of items. Whole Foods market and CVS drug store located across the street. Walking distance to town square and restaurants.

Lovely Inn/motel style layout with excellent rooms, many with fireplaces! everything the standard of a good hotel, but at the some of lowest prices in Sonoma, and just around the corner from the main square with it's many fine restaurants. Don't even think about staying anywhere else around here, and the area and wineries are nicer than Napa

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Chris D Thank you so much for your nice review. IM so pleased that you enjoyed your time in Sonoma and found our property to meet your expectations and to be of good value. We sincerely hope you will stay with us the next time you visit Sonoma and thank you again for taking the time to post a review Best Review Kendall

My favorite winery, Pangloss, has a tasting room in the heart of Sonoma, so when we decided on a roadtrip, I had to stay in Sonoma for one night. I also wanted to visit with a childhood friend who I reconnected with last year, in Sonoma. Looking for a place to stay that is dog friendly, the BW Sonoma Valley Inn came up. I like that it is far away from the town noise, but close enough to walk to everything. We had a two queen room with fireplace and balcony. The room was comfortable with a small sofa. I didn't expect any bells or whistles, just a nice quiet room for the night. Cako made herself right at home. We didn't take advantage of the breakfast since we're late risers. But walking around the town and just coming back was very convenient. I would definitely stay here again!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear huester3 We appreciate you taking the time to post a review of our hotel. Glad to hear you and Cako enjoyed your stay with us! We are definitely pet friendly and love it when our guests bring their four legged family members along. We especially enjoy getting to meet them. Sonoma is a great olace to visit and we are very fortunate in our location. I'm so glad that everything worked out so well for you while you were here. Please do give us another try the next time you return to Soinoma Best Regards Kendall

Had great 2 night stay with my wife at this lovely hotel in Sonoma. The hotel is in walking distance of lovely restaurants and wine tasting in Sonoma and we even walked to Sebastiani winery which was a very pleasant 20 minute walk away. Staff were very accommodating and friendly and we had a lovely suite with jetted tub. They had a nearby fire pit on courtyard by Krug Building where our suite was which was great when the weather turned chilly in the evening. The breakfast included in the rate was very nice and plentiful and would love to stay again if ever visiting the area again

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Colin Y Thank you for taking the time to post a review! I was so pleased to hear that you and your wife enjoyed your experience during your stay with us and were able to take advantage of the convenience of our location while you were here. I'm so glad you enjoyed your room. Please do consider staying with us again should you ever return to Sonoma Sincerely Kendall

My family of 4 (2 adults + 2 kids) stayed 5 nights at this property. We had originally booked an Air B&B for our trip, but ultimately decided on the BW Sonoma Valley Inn because with the included amenities it was the better value. Overall, it was was perfect for us and in many ways exceeded our expectations. We were given a large corner room (#130) on the first floor. It had a pull out sofa and small kitchenette but no fireplace (not a major complaint b/c it is summer). The toilet, sink and shower were together, unlike the other rooms, which was at times an inconvenience but manageable. Room was clean and beds comfy. Noise outside was minimal, except for a few trucks passing. Breakfast is in the conference center at the back of the property -- an easy walk from the main building. There is a lovely courtyard with tables, sofas and a fire pit adjacent to the main dining area. The selection of food was impressive. Besides the usual fare of eggs, bacon/sausage, oatmeal, breads, etc., there was a table of healthier options which included hard boiled eggs, chia pudding, fresh smoothies and more. Gluten free bread and other items are available when requested. The courtyard and pool area in the main building are lovely! The area is well kept and clean. My daughters loved the pool and hot tub, and the adults loved to sit at one of the patio tables and enjoy a nice glass of wine and snack. Complementing the area are the cascading flowers that seem to grow everywhere! What a nice retreat it was to relax after a day out and about. Location. It can't be beat! Just around the corner from the hotel is Sonoma Grille and Bar which has a pretty great happy hour menu and garden for dining outside. You also are 2 blocks from the Sonoma Plaza which boasts great restaurants, shops, tasting rooms and more. Mary's Pizza Shack is delicious is you're looking for a casual bite. On Tuesdays the farmers market takes place on the plaza and it a great way to shop local artisans, sample food and enjoy live music. The shopping center directly across the street has a Whole Foods and CVS and a few other small shops. Great for picking up water and snacks and maybe a nice gift. And of course, you are in wine country, so in a matter of minutes you can be at one of many wineries. The hotel room key, when redeemed at certain wineries, gets you a free tasting. Miscellaneous...very pleasant and helpful staff, especially given the MULTIPLE times we needed a new room key as ours consistently became demagnetized or misplaced. There is complementary water, tea and coffee in the lobby and free use of a computer if you care to check email or check-in for a flight. At the back of the property is complimentary laundry facilities. Not that one plans on doing laundry on vacation, but the 2 very nice washer and dryers for use free of charge was a nice perk when needed.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jlbusk Thank you for your review. I am so glad that you decided to stay with us instead and that everything worked out so well for you and your family. I remember your family and it was a pleasure having you here with us. We enjoyed seeing your smiling faces around the property while you were here. Room 130 is one of our family rooms and it sounds like it worked out well as just that for your stay. I'm also glad that you were able to enjoy the convenience of our location and there were so many options closed by that worked out so well for you. We sincerely hope if you and your family return to Sonoma you will choose to stay with us again. Thank you again for taking the time to post such a nice review Best Regards Kendall

I travel alot for work so we typically stay at SPG or Marriott properties on vacation, however, my wife found this little gem in Sonoma. The location was great as it is very close to downtown shopping, restaurants, bars, etc. so you can walk where you need to go. The room we had was spacious, clean and the bed was comfortable. They do need to change the pillows though, they were very uncomfortable and stiff! There is a Whole Foods across the street as well. We would definitely recommend the BW for anyone wanting to spend a night or two in Sonoma!

I cannot tell you how happy I am with this booking. We left our previous location early (because it was a dump) and came here for an extra night (3 total). I am SO happy we did! From the minute we got here, the staff was so accommodating. We originally had a king fireplace room booked, but because we added an extra night, we had to be in a different room for that night. The staff made sure that the king room was close by and ready as early as possible, so we could just switch over and go about our day in Sonoma. I appreciated that so much. The rooms were so clean, and comfortable. So much space, the beds were so nice, the washroom was huge and clean, the fireplace and little patio going right out to the pool was a dream. The pool, patio, hottub area was so nice. Very well kept, and a nice relaxing feature to this hotel. Honestly, just such a nice place!! Oh my gosh, the breakfast!! Guys, we came from a place that said continental breakfast and it was yogurt, muffins, and hard boiled eggs. We got here expecting something similar, but we were blown away. Muffins, toast, bagels, oatmeal, cereal, smoothies, eggs everyday, sausage or bacon everyday, make your own waffles, coffee, all the juices, I'm sure there is something I'm forgetting. It was SUCH a good breakfast! A really great way to start your day, and so nice to not have to pay for a meal. Ok writing this is making me sad I'm gone and not here. The location alone is something to come back to this hotel for. It was in walking distance of everything, and then the wineries we drove to were only 10 minutes away. I loved every minute of Sonoma, and was so sad to leave. I will definitely be back, and highly likely book another stay here, as we loved it!!

Dated motel in great location. Very spacious, room has fireplace, bathroom is split where sink sits outside (convenient). Bathroom fan and a/c are very noisy. Comfortable one night stay in wine country.

Excellent place. Had a great stay at Sonoma Valley Inn! Clean, comfy and spacious corner room. Comfortable bed. Very friendly and helpful staff. Good location, close to the town square, several restaurants and a Whole Food market is across the street. Great price-value! Would come back any time.

The staff is so accommodating and helpful. We were very fortunate to find this hotel which was comfortable and within walking distance to the town square. Breakfast was included and the court yard was very pretty with a pool. We enjoyed the size of the room and an entrance on one side with sliding doors on the other and small patio on the pool side. Beds were comfortable, bathrooms are clean. The reason for the three star rating is the rooms were dark inside even when table lamps were turned on. The rooms have been updated inside but the outside is dated.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Annette K Thank you for taking the time to post a review. This past weekend was very beautiful and very busy! I'm really pleased that you enjoyed your room, our grounds and the breakfast! I apologize that the rooms did not have enough lighting for you. We had switched to LED lighting and it takes longer for the bulbs to get really bright. Despite the lighting issue I do hope you will consider staying with us again the next time you visit Sonoma Best Regards Kendall

Great place to stay when visiting Sonoma. Easy walk to town for wine tasting, restaurants, & shopping. Very good breakfast included. Friendly staff. Nice courtyard with pool, hot tub, & fire pit. Rooms are clean but definitely could use updating.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear darell47, Thank you for taking the time to post a review. We certainly appreciate your feedback! So happy to hear that you enjoyed your stay and appreciated our location. We are very fortunate to be located just a block from the Sonoma Plaza. I did want to let you know that we are in the process of updating the rooms. We are almost done installing plantation shutters in all of the rooms and about to re design all of the bedding. So hopefully the next time you visit us you will stay in a newly updated room! Best Regards Kendall

We are Best Western Rewards members so it was nice to see a BW in located near downtown Sonoma. The Inn was located within walking distance to restaurants, a grocery store and shops. Sonoma is a very quaint town with bakeries, restaurants, shops and wine tasting. It was a bit on the cool side when we visited but we still enjoyed the area. The location was perfect for going to the local wineries and attractions. The room was spacious and had a fire place which we lit one night for warmth. They have a nice pool area with a hot tub. The complimentary breakfast was adequate for getting you started in the morning. They did offer healthy options also. The one day that we opted for the complimentary breakfast it was crowded and they were out of silverware and some food items. The supply of breakfast items did not seem to meet the needs of the guests. We opted to have breakfast at the Big Bear the next day. The hotel itself was decent but could use a bit of an update. Perhaps have a few more ice machines as it is quite a distance from the rooms. The check in area was great with the complimentary teas/coffees and cucumber water was delicious.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear boktasofattleboro, Thank you for taking the time to write a review. We appreciate BW Rewards members and are always pleased when guests choose to stay with us. Sonoma is a lovely place to visit and this time of year everything is in bloom and so pretty! The weather was a bit chilly so I'm glad that you were able to warm up in front of the fireplace in your room. I did want to let you know that we are in the process fo updating our rooms and hopefully will have that completed by the next time you come vsisit us Thanks again for your review! Best Regards Kendall

Perfect location to walk around Sonoma. Close to nice trails to walk dogs. Large, clean rooms. Nice area (Rocky's Road) designated for dogs, well lite for those evening potty breaks. Breakfast typical fair, best to stick with oatmeal or yogurt. Very nice staff. If you can come during the week, huge difference in pricing by several hundred dollars per night! Having stayed in the BW in Healdsberg and now in Sonoma will definitely stay here again dogs. Better accessibility to town's offerings!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Simplelife5 Thank you for taking the time to review our hotel. We love it when our guests bring their four legged furry family members. We love getting to meet them and say Hello!! We definitely do offer some great specials mid week and hope that you will take advantage of one of those and come stay with us again soon! Best Regards Kendall

Great location. Whole foods across the street. Lots of resturants around. Hotel has a great courtyard with pool hottub and steam room. Firepit at night in courtyard. Rooms are a good size and clean. Beds are very comfortable. Breakfast has lots of selection even healthy selection. Front desk staff was very nice and helpful.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear MichelleS Thank you for taking the time write a review. I'm so glad you enjoyed your stay with us and found our location to be convenient for your needs. I'm also glad you enjoyed our amenities as well. I sincerely hope you will consider staying with again very soon Best Regards Kendall

Here for our son's mid- week wedding. Joined by many of the other invitees. Comfortable beds, room, etc. Staff friendly, helpful. Was nice to visit with friends at breakfast. Their children enjoyed the pool, hot tub.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Gayle B Thank you for taking the time to post a review and for choosing our hotel as a base for some of the wedding guests. I'm very pleased to know that you enjoyed our hotel and its amenities and also that you slept well while you were here. Last week the weather was beautiful so I hope the wedding was just perfect! Thank you again Warm Regards Kendall

We stayed here for a weekend while attending a wedding. Sonoma is a beautiful area with a high cost of living, so most of the hotels in the area are pricey. However, this Best Western was not worth what they charged for the rooms. This was a typical Best Western level motel (all doors were outside), with two levels around a central courtyard with a pool. The rooms have a small fireplace where they provide a complimentary fire log each day. The bathroom was clean and spacious, but water pressure was light. The towel bar near the sink was too close and crowded the sink. Overall, this was an average motel, but priced as a high-end hotel.

I'm a business traveler and I've stayed at a lot of best westerns. This is the first one I've come across that if you have to check out early they charge for the full stay. I was just at another best western in Santa Barbara this past Monday and had to check out early because work changed my schedule, no problem there. I won't be staying here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear RichRey I am sorry that you are frustrated by our policies. They are laid out very clearly at the time the reservation is made. Each Best Western is independently owned and operated and reserves the right to set their cancellation policies as they see fit. We do have a firm 72 hour cancellation or modification policy. This policy is stated in the confirmation you were sent. Thank you Kendall

We go to the wine country every year or two and almost always stay at this hotel. It's walking distance from Sonoma Plaza, it's typically pretty quiet and the breakfast, while not particularly exciting, is more than adequate. We will definitely staying here again on our next trip to Napa/Sonoma.

We loved staying here! The rooms were large, clean, and the fireplace an extra bonus!!! Outside our door was the pool, hot tub, and fire pit. It was centrally located and a good place for a run! I will be forever grateful to them for finding the bag of jewelry I left and sending it to me!!! Need I say more!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear cvccov Thank you for taking the time to post a review! I'm so pleased that you enjoyed your stay and the staff was able to return your jewelry to you. I am glad you enjoyed the fireplace and other amenities in your room. We sincerely hope you will stay with us again in the near future Best Regards Kendall

We normally don't stay in best western hotels, but stayed in one in Napa that was like a very nice bed and breakfast. We have not stayed here yet and I hate this hotel already. We booked in March for a September stay with non refundable rate to save $100 a night. Do not do this, as they seem to make a lot of money this way and have no flexibility. Unfortunately we cannot stay the first night of 3 and Expedia called on our behalf and their management said absolutely no refunds. I understand nonrefundable, but not willing to do anything 6 months in advanced is poor customer service. If you are such a great top rated hotel renting one night should not be an issue 6 Months in advance. Our Thursday night that we cannot stay is half the price of the Friday and Saturday that we will be staying. Their management recommended that we cancel the 3 night and forfeit $1k and then rebook for 2 nights at $800. Hmm, that makes a lot of financial sense. Unfortunately we have come to the conclusion that customer service is dead in the US. I will never stay here again or a Best Western. I recommend finding another hotel or VRBO instead.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear TXtravler66 I am sorry that you are so frustrated with the cancellation policy. The rate is significantly cheaper and has a full pay non cancel policy attached to it. This is very clearly stated in the reservation and also sent out in the confirmation. We want to make sure that people are clear at the time the reservation is made that while the rate is lower the policies are very firm. I would suggest not booking a full pay non cancellable reservations in the future if you think you might have to cancel. There are other rate plans available with much more flexibility. Best Regards Kendall

3 nights, almost $1000. The pits. Very noisy infrastructure. Every time the HVAC cycled it sounded like at runway at the airport with a big jet readying for takeoff. If any room around us turned on the water, or flushed the toilet, it woke us. This place needs to be torn down and start over. People were nice, but that was about all I can say good about the Sonoma Valley Inn. We had a

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jholtzman, I am very sorry your stay here with us at Sonoma Valley Inn did not meet your expectations. I am sorry the front desk was not able to send someone up tp your room to service your HVAC unit. I am also sorry to hear that the noises from other guests disturbed your stay leaving you feeling very frustrated and unable to sleep. Should you ever choose to stay with us again for future reference, you can always call the front desk 24 hours a day to request any needed service to your room or perhaps move to another room. I do hope that you will reconsider and give staying with us another try. Best Regards Kendall

The thing about this hotel is the tall beds. They are so tall, they are somewhat of a challenge to get into. Personally, I like them. My mom, who is shorter than me almost had to get a running start to get up and in. The fun is figuring out a way to deal with the situation. Once in The bed, you never want to get out again as they are very comfy. The bathroom is spacious with the sink being on the outside. A coffeemaker is near the sink. The room is very clean. The staff is friendly and helpful. The hotel has a nice lobby with a very nice coffee machine that can make a cappuccino. There is a pool and Jacuzzi in the central open courtyard. The courtyard also has a fire pit and conversation area. The 2 story hotel has exterior corridors and no elevators. Breakfast is served on a lower level at the Krug Center nearby. The breakfast includes make your own waffles, bacon, eggs, cereal, oatmeal and assorted breads and pastries. There is a variety of indoor and outdoor sitting areas to choose another is a modern fire pit and a water fountain courtyard. The indoor seating is more than adequate for about 50 people. We enjoyed a four night stay here and would definitely return.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Cynthia K Thanks for taking the time to review our hotel! I like tall beds too! Especially tall and comfy. It is a bit of a challenge to figure out how to get into them if your not quite as tall. I'm really happy to hear you enjoyed your stay with us and appreciated the property. This past weekend the weather was just beautiful so it was a lovely time to be in Sonoma. Please do come stay with us again the next time you visit Sonoma Sincerely Kendall

This hotel definitely need a remodel. Every thing looks worn and old. I've stayed here twice and all the rooms have an odd odor. It is also noisy. There was a party going on the in the pool courtyard until 10pm at night which takes away from a relaxing weekend in sonoma. The only two good things was the comfortable bed and fireplace in the room. I would not stay at this hotel again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Kristin I am very sorry to hear that you did not enjoy your experience here at our hotel. I did want to let you know that we did just recently get new furniture for the rooms and the furniture style is in a Mission Theme so it does definitely reflect a historic time period. Also the courtyard does have a 10 pm curfew but I am sorry that the other guests were loud. Please do know that if you did stay with us again we do have some one at the front desk 24 hours a day and are always more than happy to do our best to try to resolve the situation. I do understand your frustration and I am sorry that our other guests were disturbing to you Thank you very ,much for taking the time to post a review. We do appreciate your feedback. Best Regards Kendall

This hotel is within minutes walking distances from Downtown, everything is perfect, set up, room, food, service. There are great restaurant in the area and the personnel has given great suggestion to visit and place to eat. Will definitively come back at this place.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Izou49 Thanks for your nice review! I'm glad you were able to take advantage of our convenient location and you really enjoyed the breakfast! Sonoma is a great place to visit and I definitely hope you will stay with us again when you return. Sincerely Kendall

The hotel room was decent. Things were clean. I loved the fireplace, we went across the street to purchase firewood to use it. The walls were paper thin, and since we were on the bottom floor, we could hear every single step. Carpet and shower could use an upgrade, porch/balcony could be cleaned off more. Outside pool area was beautiful. The weather was chilly and rainy but it was still a great setup they had by the pool and patio areas. The place where breakfast is located was also really pretty, nice garden patio. Walking distance to lots of shops and whole foods and restaurant right across the street from hotel.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear jb2186 Thank you for taking the time post a review. I am very sorry that you did not enjoy your room during your stay with us and found the room to be loud and were not provided with a fire log. If you stay with us again, please do not hesitate to contact the front desk and let them know that you were not provided with one. I am very pleased to know that you did enjoy our location and our grounds. I do sincerely hope that you will consider giving our hotel another chance. Best Regards Kendall

Great location to the town of Sonoma and wonderful restaurants.We could walk everywhere. Our room was on the backside of the building, 2nd floor and was quiet. The pool, patio, and grounds were well maintained and flowers everywhere.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear shoppingRome Thanks so much for your review! You definitely came and visited us during a time when the weather is really beautiful! Everything is in bloom and spending time outside is so relaxing and everything is so pretty. Please consider staying with us again the next time you visit Sonoma Warm Regards Kendall

This is the second time I have stayed here during a trip to Sonoma, and I have not been disappointed either time! The rooms are clean, spacious, and comfortable with nice balconies overlooking the pool area. All of the staff is friendly and helpful, and having the pool and hot tub is an extra bonus. Very nice breakfast every morning and the best part, the location! We arrived, parked our car, and didn't touch it again until we left two days later, this place is walkable to shops, restaurants, and wineries! I would not hesitate to stay here again, it will be where we return on our next trip to Sonoma!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ags35 Thank you very much for taking the time to review our hotel. I'm very pleased to know that we have not disappointed you! We are very fortunate to be located so conveniently to the Sonoma Plaza. It makes it possible for folks who are visiting us to walk over and explore the plaza then return to Sonoma Valley Inn and relax in front of a fire with a glass of wine- or two! Please do consider staying with us again! Warm Reagrds Kendall

Just spent two nights there...check in was smooth and staff were very accommodating. The room itself is nice sized and clean....furniture a bit dated.The sink was outside the bathroom...something I don't like for obvious reasons. Having said that, the beds were very high and I found it uncomfortable at times....mattress was good. I was glad that we had a room on the second floor...no elevator tho...found the courtyard area to be noisy at times as this is where the pool and hot tub areas are. Kids on the first floor were noisy...could have been quieter after ten. Breakfast was included and was certainly enough to get you going, but the room was a bit small for the number of people trying to eat....would suggest eating after nine.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bernie052 Thank you for taking the time to review our hotel. I certainly appreciate your feedback. The furniture is designed in the mission style so it does definitely reflect a historical time period. I did want to let you know that we are looking into options of installing an elevator for our guests convenience. For future reference, we are always happy to assist with luggage to and from the room if you call the front desk. I do hope that you will consider staying with us again so that we can have an opportunity to provide you with an improved experience. Best Regards Kendall

This place was a real treat. There are fireplaces in the rooms for the adventurous. Rooms are large and clean. The real plus is it is literally located in the middle of the town making exploring is a blast,so set aside some time. This is a destination worth returning to.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Al K So happy to hear you found your stay to be a treat! I'm glad you were able to take advantage of our location and enjoyed exploring Sonoma! I truly look forward to having you stay with us again! Sincerely Kendall

Beautifully maintained grounds, pool, spa, steam room. Our room was very clean and comfy with a nice fireplace for added ambience. This was our first vacation with our new little labradoodle. The location of our room was excellent to walk our puppy around. Very dog friendly facility.

We fled from a nearby town that was on fire to Sonoma. Because some of their staff were also fleeing, they were short staffed but did their best. We arrived at 3 a.m. and they would not have a room until the that day at 12, They offered us a seat in the lobby with tea and coffee and granola bars. We were so,glad they let us have a dog as we had no place for her. Had a nice breakfast and then they came up with a light lunch for everyone the second day. Stayed two nights and then had to leave because of fire north of town. We got a discount because of the situation. They did a good job for their guests.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear corkiek Thank you for taking the time to post a review. We certainly appreciate that. Boy that was a scary time to say the least. So many of us were in very uncertain situations but it was nice to be able to pull together. I am glad you came stay with us. We were really crowded and busy but so very happy to have as many people as possible stay with us. Neighbors have to pull together in times of crisis. I hope that you and your family fared ok after the fires died down. I certainly hope sometime you can come stay with us for perhaps a mini staycation one day just for fun! Sincerely Kendall

It wasn't hard to find, check in staff were great, rooms were very spacious and best of all the location was perfect right across from Whole Foods, a bank and other stuff. It was near a lot of other places interesting to see and experience. We will definitely choose this place again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Flipper1993 Thanks very much for taking the time to review our hotel! I'm very glad to know that you found the staff to be welcoming at check in and enjoyed our location. Please consider staying with us again when you do return to Sonoma. We'd love to have you! Best Regards Kendall

Staff really were amazing specially breakfast members where really helpful with all the gluten free options, they went above and beyond. Tons of healthy options for the entire family. My favorite were the green smoothies.

My wife & 2 teenagers (13 & 14) thoroughly enjoyed our mid-week three night stay. I admit that I have never been a fan of BW properties, but this one in the heart of Sonoma was very different from my BW experiences elsewhere. Extremely helpful and friendly service, clean room, and nice amenities (hot tub, pool, sauna, 24/7 refreshment area, & full breakfast bar included). Our room even had a fireplace & Duraflame log (replaced daily) which made our evenings even more memorable during the cool, rainy week. It's proximity to the town square, Whole Foods (across the street), and central location to Sonoma wineries fit the ticket for us perfectly! Note that if you're expecting a 5-Star hotel property this may not be for you, but it's my opinion this place far exceeds its 3-Star hotel classification. We've been recommending it to our friends.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear WarmWeatherPLease013 Thank you so much for taking the time to give us such a nice review! It pleases me to hear that you and your family thoroughly enjoyed your stay with us and found our staff to be friendly and helpful! The weather was definitely rainy and wet so I'm glad you were able to enjoy a warm fire after a fun day of exploring the plaza. Thank you so much for giving us such a nice review. I sincerely hope you and your family will come stay with us again! Warm Regards Kendall

Their beds are so comfortable, I was able to sleep for hours and know that I had a Jacuzzi just outside our room. You can walk to their famous downtown area for their cheese or walk across the street for about anything you need.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Stephen A, Glad to hear you slept so well during your stay with us! After a long day of exploring the plaza, a soak in the Jacuzzi and a good nights sleep makes all the difference! Please consider us again the next time you visit Sonoma! Sincerely Kendall

This was a lovely hotel so conveniently situated for Sanoma. The check in was efficient and friendly and the bedroom that awaited us was beautiful. It was very nicely appointed and the real log fire which we lit at night added a stunning ambience to the room. Breakfast was good with a good choice.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Gary0077, Thanks so much fir taking the time to post a review! I am so very pleased to hear you enjoyed your stay with us and found your room and the amenities to surpass your expectation. We are very happy to have the wood burning fireplaces in the rooms so ur guests can relax and enjoy a fire after a day of exploring the Sonoma Plaza! I sincerely hope that when you return to Sonoma you will choose to stay at the Sonoma Valley Inn again. Best Regards Kendall

We stayed here for two nights in February. This was our second time staying at this hotel, and we love it because it is walkable to Sonoma Square that has tons of great restaurants, shops and tasting rooms. The staff are always super friendly, and the breakfast in the morning was good, we especially liked the smoothies. Our room was on the first floor, as we didn't want to carry our luggage up the stairs, and we found it to be very quiet at night. Another great feature is that Whole foods is right across the street, so picking up snacks is super easy. Overall we would definitely stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Jillian Thank you for your great review! I love that you have chosen to stay with us a couple of times and had a good stay both times! We really appreciate our repeat guests! We do feel very fortunate for our location how convenient everything is! I sincerely look forward to the next time you stay with us! Warm Regards Kendall

The Best Western Sonoma Valley Inn is very conveniently located, just a block west of the Sonoma Plaza and close to Highway 12. There's a Whole Foods Market across the street and a large Safeway grocery about three blocks away. The Inn has several different wings, and I was assigned a room in the original building, very close to the office. The room was OK, with good TV and internet services. Everything worked well in the bathroom. The included breakfast is in the Krug Center, which is in a separate building at the rear of the property. It seems silly to drive to breakfast from your room, but some people apparently did that. It's only about a 3 min walk, and definitely worth it. I brought fresh OJ from the Whole Foods Market, and had scrambled eggs, which were freshly made. There were two issues with the room: 1) the heating and air-conditioning unit isn't very powerful. I was there on a cool evening (below 40F) and the unit just couldn't heat the room, especially the far end where the bathroom is located. I had to wear an extra layer to bed to stay warm; 2) the bed isn't very comfortable, and my experience would have been greatly improved if they had put a foam topper on the mattress. Those aren't very expensive and would have made a big difference. The Best Western was a good value, especially for that area. If I were returning to Sonoma, I'd consider staying there again.

This is a great location for walking around town. There are restaurants, shops and wineries nearby. The pool, spa, steam room area is lovely. The breakfast had lots of options-smoothies and fresh eggs- and one could sit outside or in. I needed a sweater to sit inside though. Both pleasing environments. The evening desk clerk was friendly and helpful. TV had MSNBC which is a must. Only issues were parking-almost none. Also a bell that went off more than once during the night. A little unsettling as the fires had just ended. All and all a pleasant stay and would definitely stay again. Show less

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear DownEaster04605, Thanks so much for giving us such a nice review! It sounds like you had a nice visit in Sonoma. The Sonoma Plaza is a fun place to visit and has some really great wineries, restaurants and shops to explore. I'm really glad you chose to stat with us while you were hear and it makes me happy to know you enjoyed your stay. We look forward to having you visit us again the next time you some to explore our lovely little town! Best Regards Kendall

Typical Best Western hotel...clean, good service, free breakfast and reasonably priced. Biggest asset is the location... within walking distance to downtown Sonoma which makes it a very appealing hotel choice for this tourist area.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear CalabreseKid Thank you for your review. We are very fortunate to be located so very close to the Sonoma Plaza. It is nice for guests to be able to explore the historic plaza and then come back and relax in their room. We will continue to offer specials through out the Winter and Spring so please check back with us Best Regards Kendall

This was the best location in Sonoma walk to shopping, the plaza/square, and lots of restaurants!! The room was huge and had the best fireplace! Wonderful breakfast with great outside area with fire pit as well as a great inside room. If we ever get back to Sonoma we will 100% stay at this hotel. Everyone could not have been more accommodating and nice!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear cctalley5 Thank you for taking the time to post a review! I'm really glad you enjoyed your breakfast and all of our other amenities! I certainly hope you do make it back to Sonoma so that you can visit us again! Sincerely Kendall

The down flow location made a good base for a weekend of wine tasting. There are 15 + wine tasting rooms you can walk to, reducing the need to walk. The hotel presented a satisfying breakfast including waffles, real eggs, sweets and healthy smoothies. value priced but included some luxuries, refrigerator And qworkjing fireplace. Mission style furniture seemed new. We will visit again.

We were revered to this hotel from the Traveller's Bureau in Sonoma, on the basis of a fair rate. When we appeared at the hotel were informed there were no rooms available at the rate. Okay, so we were offered a suite and told it would not be ready until 4 as it was a Sunday night as ithey had a full hotel through the weekend and housekeeping was behind. Nicely appointed and spacious room. We decided to put on the heat as it became cooler in the late afternoon. The heat did not come on, front desk was alerted They sent a service person who could not fix it. He came back twice with a technician, with no resolve. They offered us a blanket. Besides having our entire evening interrupted tree times and then finding the jet tub not clean, we were frustrated and disappointed, as we looking forward to a relaxing evening in Sonoma. Upon checkout, manager was summoned and we were offered a $30 discount. Not a satisfactory conclusion. We are Best Western club members but will certainly look to alternative lodging in Sonoma on future business.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear comoxel, I appreciate your feedback and am very very sorry to hear of your experience with us. I attempted to research your reservation but was unable to find any reservations listed under the name comoxel. I agree with you that this was not a satisfactory conclusion and would like to discuss this with you further. If you would like to contact me directly at the hotel 707-938-9200 I would very much like to speak with you and get more information. I would greatly appreciate an opportunity to speak to you (or email- kemdall@sonomavalleyinn.com) and try to resolve this . Thank you in adavance and I sincerely apologize Best Regards Kendall

This Hotel was great. The staff was very friendly and helpful. The rooms and property were nice. The location was fantastic as it was a short walk to the square with all the shopping and restaurants. There was also a shopping center across the street. Would definitely stay here again!

Greeted on entry by 3 large dogs whom get to go to work with their owners, I knew this place would be good! Great location, helpful staff, nice room, great breakfast, other guests were extremely noisy first night! We were on bottom floor and you would of thought they were moving the furniture around upstairs! Should have brought swimsuit for jacuzzi!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear HendersonNVAnne Thanks so much for your review! Nice to hear from a fellow dog lover! We are very lucky to get to bring our dogs to work and to work in such a pet friendly place! It certainly makes it fun! We love our four legged family members! I'm really sorry to hear that you were disturbed by other guests. The next time you stay with us please do not hesitate to let the front desk know if you have any issues so that they can try to resolve it for you. I do hope that you will come an stay with us and definitely don't forget your swimsuit! Best Regards Kendall

All in all a nice hotel, comfy beds and decent size rooms. The bathrooms could do with modernising but other than that the rooms were good. And the location is fantastic. Breakfast was nice, but maybe not worth paying extra if it's not included in your rate. Great service from everyone there and really helpful information and tips on the local area.

I was pleasantly surprised by this hotel. It's a little loud and the pillows aren't the best, but overall, it's a cozy place to stay, and you can't beat it for convenience and location (a Whole Foods right across the street, and the plaza a very short walk away). When I checked in, the young woman at the desk gave me a great dinner recommendation and a map with a shortcut of how to get to the restaurant. The hotel also happens to be one of the few places I could find in town that didn't require a two-night minimum stay -- very helpful for my spur-of-the-moment decision to get away for a day. I would stay here again.

The best hotel in the cutest, nicest town. Right downtown - walking distance to everything around. Awesome courtyard with hot tub & really good breakfast every morning. Definitely don't need to spend ridiculous amounts with Napa hotels, when this town is AMAZING.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear jenna m Thank you for your review! I'm so pleased to her how much you enjoyed visiting our town! We love Sonoma and we are so grateful to be able to live and work here. It makes us really happy when our guests come to Sonoma and appreciate all of its charm and beauty. I'm also so glad to hear that you enjoyed your stay with us! I sincerely hope that you will come see Sonoma again soon! Sincerely Kendall

This trip was a last minute anniversary gift from our daughter, son, and daughter-in-law. Our stay was a two night weekend trip. POSITIVES: Ron at the front desk was able to get us into an available room before standard check-in time. Room was in very good condition. My wife and I were impressed with the space of the Railroad Suite room 311. Room was on the ground floor, and was in the back part of the property. Furniture was comfortable, with a large screen TV over the fireplace. A kingsize poster style bed, oak wood dresser with more than sufficient storage in drawers, two night stands with lamps, and a small TV on top of the dresser for bed viewing. A small refrigerator, a microwave, and a Keurig coffee maker were included in the room. The large 2 person (one person facing the other) jetted tub was in decent shape, and provided 6 jets on the sides (3 on each leg). Folding window louvers cover all windows and an open space between the tub and bedroom. You can watch TV from the tub! Walk in oversized shower is designed to accommodate wheelchair, so it is large. Bathroom closet has a small safe for personal items (large enough to hold a laptop). Room has an outdoor walled patio with lounge and chair (maybe more, but we didn't go out on it) Courtyard just outside our room had a gas fire pit with enough seating for 10 people. Also, a large outdoor water fountain was in the courtyard. Well lit and comfortable for enjoying relaxing time. Morning breakfast was very good, with delicious options for breakfast. BEST FREE BREAKFAST you will ever enjoy! CVS and Whole Foods across the street from inn. Town square is only about two blocks away, easily within walking distance (if you are healthy, on the weekends, probably easier to walk than find parking). Electric charging station for electric cars. Property appears to be well-maintained. NEGATIVES: Very few negative issues of any significance. Room front door is missing weather stripping, allowing outside air and noise into room. Breakfast begins at 7am, which is in a room 20 feet from your head on your pillow in this room (which does not have any soundproofing in the walls). THANKFULLY, upstairs guests could not be heard walking or talking, but we could hear their jetted tub drain. Heating/air conditioning unit is quite noisy, but most units at all hotels are noisy. Filter was dirty, as was the filter grille. [Note to management: Filters need to be changed every 90 days MAX at a hotel: too much foot traffic. I'm just an HVAC contractor, so...]There is no fan in the bathroom, so bring your air spray and be prepared for foggy mirrors. Also, there is no magnifying makeup mirror, but there is good lighting in the bathroom. No jets in the tub for your backs, which a major downer. Very little space in bath closet to hang clothes. Finally, before breakfast, breakfast staff get ice from the ice machine, which is 10 feet from your head on the pillow. RECOMMENDATION: We did not use the hot tub or pool, so we have no comment. However, I would have to say I was surprised by how well-apportioned the room was, the space and the amenities. Noise at breakfast was the only major drawback. If that is a problem, you may want to stay upstairs. Overall, we were very pleased with our stay and the facilities, and would stay there again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear pearmech Thank you so much for taking the time to post such a nice review! I am so pleased to hear about your experience with us. Your feedback is very important to us. We did recently remodel those rooms with all new custom made oak furniture. I'm so glad you enjoyed it. We wanted those rooms to feel spacious, comfortable and welcoming. I am also glad to hear that you did enjoy the many breakfast options we offer. I do apologize for the noise you experienced in the morning and have spoken to the breakfast team I sincerely hope you will consider staying with us again for either you next anniversary or just the next time you visit Sonoma! Best Regards Kendall

I've stayed at several Best Westerns, and this one was the nicest. First it's within walking distance of Sonoma Plaza, Whole Foods, Baskin Robbins, pretty much anything you need. Check-in was a breeze, and really friendly employees. I stayed in Room 220, it's not super close to the stairway but close enough to get your stuff upstairs pretty easily. Windows on two sides in this King Bed room with mini fridge, hot plate, microwave and jetted tub. Awesome room for the price, along with 2 for 1 wine tasting passes to local wineries included in my Groupon deal. My only complaints are that the door to the room is in need of weatherstripping and the heavy odor of room deodorizer when you walk in. Overall this is a great place to stay and I will definitely be back for another visit.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Maryclare, We really appreciate your nice review and the lovely compliment. Happy to hear that you enjoyed your stay with us and enjoyed our location! We will continue to offer really great specials through out the winter season. We are hoping that you will take advantage and come stay with us again really soon Best REgards Kendall

For the price I paid,(online deal), I can't believe how great this room was. There was a 55” flat screen tv, kitchenette, jacuzzi tub, king size bed, spacious room with seating area and breakfast included. I was only there 1 night but for future visits, I'll plan on staying longer because the comfort level was amazing. And it's a good central location for exploring the Sonoma Valley.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Julie H Thank you for taking the time to post a review. I apologize that its taken me until now to get back to you! I'm so glad you were able to take advantage of one of our online specials and had a chance to come stay with us here at Sonoma Valley Inn. We are very fortunate to be located so close to the historic Plaza with all of its great shops and restaurants. Hopefully you will come visit us again soon and come back and relax in front of the fireplace or take a soak in one of the Jacuzzi tubs! We look forward to seeing you in Sonoma again son Best Kendall

Economical property with comfortable, clean rooms and wonderful staff just a block from the Sonoma Square. The jacuzzi is located just off the patios and the hotel was quiet even on New Year's Eve. Breakfast had eggs and sausage as well waffles. Basic but filling.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear susanwO2502ZR, Happy New Year! Very glad to hear you stayed with us during the New Year Holiday! The weather was so pretty last weekend and it made it such a nice time for people to experience the Holidays in Sonoma! We will continue to offer great deals throughout the winter season so we hope you will take advantage of one of those and come to Sonoma again! Best Regards Kendall

Charming little property located in the heart of Sonoma Town at an excellent price point. Close to wine tasting rooms and restaurants/shopping. Whole Foods and CVS was located right across the street.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Colby, Happy New Year! Thank you for taking the time to post a review! We love our little town and are really happy to be able to share the charm of it with our guests. It is very nice to be able to basically walk to several shops, restaurants and tasting rooms. Thank you again for your review Best Regards Kendall

We always choose this hotel during the holidays as it is reasonable, in the heart of Sonoma, close to family with large rooms, cozy fireplaces and very helpful staff. We have been booking rooms here for many years!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear SDConnection, So happy you chose to stay with us over the holidays yet again! Many of our long time return guests are a bit like family to those pf us who have been here for many years. Its always so nice to see a friendly familiar face! We look forward to having you stay with us for many years to come Best Wishes for the New Year Sincerely Kendall

Great hotel close to the town centre attractions. We walked everywhere (we like walking) including Ravenswood winery (also highly recommended). The buffet breakfast is good and the room (206) was very comfortable with a small balcony over the pool area. The staff were all very pleasant and helpful. If you need some supplies there is a Whole Foods market over the road which is open until 9pm I think. Recommended for your Sonoma stay

This property is a gem. Close to Sonoma town square, always clean facilities, and great customer experience with the staff. Walk to dining, shopping and never need to use your car. Overall, you cannot do any better if you are planning a trip, be it business or recreational, to Sonoma.

We were greeted immediately when we stepped into the lobby to check in. We were given a gift bag for our dog who was travelling with us, which impressed us. The room was spacious, clean and comfortable. We booked a king suite and had a nice Jacuzzi tub and fireplace in the room, as well as a balcony. Buffet breakfast in the mornings is always a nice touch, and the food is good. We were in walking distance of Whole Foods and the downtown Sonoma square, which has some great restaurants. We plan to stay here again.

we stayed in a King bed suite - we loved the room, had a balcony, fireplace, and jacuzzi tub. Very comfortable room and nice, spacious bathroom. We loved being so close to Sonoma square, and all the restaurants.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Joyce S Thank you for taking the time to post a review! We are so pleased to hear how much you enjoyed your stay with us and that you found our location to be convenient. We sincerely hope you will choose to stay with us again if you return to Sonoma Happy New Year Kendall

Stayed for 2 nights on a quick business trip. This hotel has great rates, great service, nice rooms, and nice breakfast in a very convenient location in Sonoma. There are great restaurants and shopping within walking distance.

Our room was very clean, comfortable and cozy with windows that open to the pool area and courtyard. The bed was very comfortable and they had fire logs available to burn which was very nice on a cool evening to set a soothing and relaxing mood.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Susie M So happy to hear you had a relaxing and enjoyable stay with us. Its nice to be able to come back to your room and relax in front of the fireplace on a cold winter evening. We sincerely hope you will chose to stay with us again should you return to Sonoma. Thank you for taking the time to post a review Happy Holidays Kendall

The room was spacious and clean, really cozy. The fire place was a bonus, and breakfast was off the charts?????? very convenient to the Sonoma square and great for visiting the wineries. We will definitely be back

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear stephenkV186WT, Thank you for your review! I'm glad you were able to enjoy the fireplace. Its always nice on a cool winter evening to be able to come back to your room and relax in front of a warm cozy fire. We look forward to having you stay with us when you return. Happy Holidays Kendall

This is a great economical choice for visitors who want to be in downtown Sonoma. The front desk staff are so welcoming and the rooms are very clean. We had an extremely drunk and loud guest next to us and I called the front desk at 3am but they were already all over it. i would definitely stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear MichelleQ5771FT, Thanks for the great review! I'm very glad to hear that when you called the front desk with an issue that they were already taking care of it! We do try very hard to deal with any and all issues as quickly as possible. We most certainly look forward to having you stay with us again . Feel free to contact me directly when you get ready to make reservations. Best REgards Kendall

great location and wonderful staff combine with nice rooms for a great getaway. Staff is attentive, but not over the top. The feel of the place is that it is nestled in an out-of-the-way spot, but one is only a few steps from the center of town.

Traveling east from SF this was a great place to stay. Good quality rooms & comfortable beds. Close to town where you can walk around & across the road to fantastic shopping mall & yummy Thai restaurant. The included breakfast in the tariff was amazing. Highly recommend.

Do NOT give this place your business! We were scheduled to attend a medical a conference here and when the fires were encroaching and making a visit dangerous, the conference was appropriately relocated to Monterey, CA. We immediately called for a refund of our hotel reservation. The staff asked us to call back in a week. I knew they were likely in a chaotic situation, so I agreed. That next week, the so-called ‘manager' was rude, had an angry tone and refused to give us a refund, stating the imminent danger was past. Well, yes, because he made me wait a week to speak to him!! What an unkind fellow, clearly not the right person for this position. I would NEVER recommend this place!!!!

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear shelleyac, I apologize for your experience during the time of the terrible wildfires here in Northern California. That was most definitely a chaotic time. Since that was quite awhile ago, without more information, I am unable to further investigate. I was not the person who spoke with you but I would like an opportunity to find out more or what happened. If you would like to speak with me directly please do not hestitae to contact me at 707-938-9200 Best Regards Kendall

Perfectly located in the heart of Sonoma and a short walk to restaurants and historic places of interest. The rooms are big, clean and well designed with all the amenities you would need, the breakfast was fresh and tasty with hot options and healthy options as well. Thanks to Ron on reception for making us feel welcome and getting us into our room before official checkin time. I highly recommend the Best Western Sonoma!

My Fiancé and I loved this place due to its location (downtown; walking distance to bars and restaurants; also near a Whole Foods and CVS pharmacy) and its amenities (above average continental breakfast, fireplace with firewood, ability to use a local gym, winery discounts, etc.). We will definitely stay here again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Bannon510 So happy to hear you enjoyed our hotel and all of the amenities. We are very fortunate to have Whole Foods located across the street and be so closely located to the Sonoma Plaza. We look forward to the next time you stay with us Bets Regards Kendall

My wife and I wanted to spend time at the Sonoma Cornerstone so we booked a night at the Best Western (the price and location were the reasons). When we checked in, we were upgraded to a suite (at no additional $$) because the other rooms were needed by a large party. We were extremely pleased! Room was great and clean. Would definitely consider staying there in the future.

This is our go to spot to stay in Sonoma. The hotel is extremely clean with great amenities, and reasonably priced. Best of all, it has a great location, with only a short walk to the town square of Sonoma. Leave the car behind and walk to restaurants and shops, and WINE!!!

The motel itself is an average no frills establishment. The included self-serve breakfast is okay. I don't mind that there is no mini-bar, restaurant, or elevator, but I hate being cheated. I traveled to Sonoma to attend a wedding and was referred to this motel by the venue because "special" room rates were reserved for guests of the party. I called Best Western Sonoma Inn and they offered me the "special" rate of $139 per night per room, non-refundable, paid in full at the time of reservation. I accepted and paid for the room. It is a situation I am familiar with and understood that room is fully paid for. At time I checked in there was no mention of any need to charge credit card. It was only after I checked out that Best Western Sonoma Inn billed my credit card an additional $17.07. They claimed it was for "room tax". I protested but they refused to remove the bogus charge. I filed a complaint with the Better Business Bureau, and weeks later, they have yet to respond. If this was a legitimate fee, why did management not inform me when I was at the desk in person. Why did they not give me a receipt? Or mail a receipt?

We planned a two day visit to Sonoma and had a very nice stay in this Best Western. The room was clean nicely appointed , had a fireplace and the included brunch breakfast was good and varied. We didn't take advantage of the pool but it was heated and kept clean. In the reception lobby area they provided hot apple cider, coffee and teas, granola bars to go. It is only a short walk to center of town and right off Rt. 12 for driving to various vineyards.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ginggrannie Thank you for taking the time to post such a nice review. I am so pleased to hear you enjoyed your stay with us. I sincerely hope that when you return to Sonoma you will choose to stay wuth us again Best Regards Kendall

Came to stay as part of a wedding party. While attempting to get ready, I had no hot water. The hotel clerk kept telling me I needed to wait for someone to come in and hour after I needed to be at the venue. Eventually accommodated, but it sounded like this problem occurred all to often and the time it took to rectify it was awful.

Lovely grounds with lights, flowers, pool, hot tub, fire pit. The staff loaned us wine glasses and bottle opener to enjoy out Sonoma finds! So close to everything; Sonoma square, restaurants, tasting rooms, wineries. Loved our stay!

This hotel should not charge what it does for substandard room decor. It's is very outdated. You can hear your neighbors. The only thing it has going for it is the location. Cant beat that. With red grape and girl and fog near by. It is pretty awesome. The staff is nice but there was a huge mix up and basically for 1 room night, when I went to check in...there were 4 rooms in my name and since I was never sent a confirmation I had no idea that the hotel had 4 names under my reservation. Trust me...I am an event planner and I don't let things like this slip by. When I called central reservation it said I had two reservations though the hotel operator and reservation desk had completely different info. What a nightmare! It turns out bookings.com double booked me which will eventually get fixed but what a nightmare it has been to try to resolve this.

Best Western is a block from the Square. Reasonably priced for Sonoma with clean quiet rooms. It's an older property that has been well maintained and is very comfortable. Front desk staff was very friendly. Across from a casual restaurant called the Black Bear that serves good breakfasts. Whole Foods is right across the street along with several cute shops in the strip mall. Worth checking out. Great dinners at El Dorado (make a reservation) and Sonoma Grille. Being able to walk to shops and restaurants - and wine tastings- make this a good choice for a visit to Sonoma.

This Best Western is a great place to stay within walking distance of the historic Sonoma Plaza. Hotel has a pool and hot tub. Room was comfortable and has a fireplace and extra large TV. Staff were friendly.

This hotel tops all the places we have stayed in the area. We go to the Napa/Sonoma area at least twice a year along with our other travels and this is by far our favorite place to stay. The area to see is within walking distance and along with many restaurants. This hotel has a large garden patio with pool and hot tub. It's the perfect place to relax after seeing the Sonoma/Napa area. We have traveled a great deal and highly recommend this hotel as the rooms and breakfast were beyond anything you can ask for.

Nice location (walking distance to center of Town, Restaurants, etc.) Very quiet, our Suite was well equipped (located at the Rear of Premises). Did not use the Pool or Spa but it looked well maintained. Breakfast was very good (nice offerings). Would return here again.

Room was clean and large, we were in the back building in the Krug event center, 2nd floor. Several restaurants are close, we ate pizza at the Red wine, it was an upscale place, the pizza we had was delicious. There is a whole foods in the neighborhood.

Excellent, competent staff, great breakfasts and walking distance to the Historic Sonoma Plaza and Mission. Famous wineries and tasting rooms near by. Variety of gourmet restaurants, hamburger cafe and Irish Pub. Music at the Speak Easy down the alley on the square.

We stayed at this property in Nov. 2017. It is an aging 2-story 1960s-style motel with a great location. There is no elevator. The rooms were sparsely furnished, but clean and the bedding was comfortable. There was a fridge under the sink. Overall, not a good value for your lodging dollar. My main reason for the poor overall rating was because of the poor customer service and staff attitude. We woke one morning at 7:00am to no hot water. We called the front desk and were informed that the maintenance crew did not come in until 8:00am. There was no "sorry for the inconvenience" and, in fact, the attitude was more "oh, not again." Upon checkout later that morning I mentioned the hot water issue. Once again there were no words of understanding and the staff simply stated that the boiler had gone out and the problem was now fixed. Still no "sorry for the inconvenience."

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Tim Thank you for taking the time to post your review. I am very sorry to hear about the response offered to you by our front desk. While we did address the problem right away and get it solved that still does not justify the lack of empathy for the inconvenience. I did also want to let you know that we recently purchased all new furniture in the "Mission Style" theme of our hotel. Also in the early part of next year we will be installing an elevator for the convenience of our guests I do sincerely apologize and hope you will consider staying with us again. Best Regads Kendall Comfort

Located directly off the square, clean, well priced, friendly people, free breakfast, directly off the square, parking, directly off the square. Did i say directly off the square? Look no further you can taste wine all day and walk back! So GO! DJ

Great location, walk everywhere, great facilities! Pool, hot tub & steam room an added bonus. Rooms large with a fireplace if needed. Grocery store across the street. Outside space very nice. Highly recommend this hotel!

I live in Puerto Rico, an island in the Caribbean recently devastated by Hurricane Maria. My husband and I planned our first vacation with our son for November 2017 with many expectations for our trip. We included a visit to Sonoma Valley in our plan and make the travel arrangements several months before, including our stay in Best Western Sonoma Valley for Nov 20-22. Because of the devastation of our island, and taking in consideration our recent economic situation, we decided to cancel our Sonoma visit. The island was so devastated that we have been without telecommunications after the hurricane. Even today, I have to move miles away from home in order to have access to internet or has an stable phone call. For the aforementioned, I started calling the Best Western management as soon as I could to ask them for a "waiver" on their Cancellation Policy considering our difficult situation. Because the reservation was made through Booking, they required me to communicate directly with them and tell them to call the hotel. I communicated with Booking, who tried to call several times to talk to the manager (Jack) of the Best Western Sonoma Valley without success. Finally, after three weeks and many efforts, Booking was able to communicate with the manager, who declined to cancel and return our money. I am impressed by the lack of consideration to us because of the crisis that my island is going through due to Hurricane Maria. I know that Sonoma Valley is also going through a difficult situation because of the fires and we feel very sorry for that, but we expected some consideration due to the devastation of Puerto Rico and the challenges it represents to us. I can't believe that the hotel could not return our money, knowing we have been victims of a Category 4 Hurricane. I will never consider to stay in a Best Western again and I feel sorry for the lack of empathy that the management has expressed in our case.

I booked a trip here for Oct 2017 with a non refundable room rate. Given the current situation with catastrophic wildfires in the area, we decided to cancel our trip so as not to get in the way of responders and the community trying to cope with the losses of home and property, not to mention the tens of thousands of evacuees seeking shelter. However, the mgmt here would not allow us to cancel, even given the extenuating circumstances of a natural disaster. Very disappointing. We have always stayed at Best Westerns and thought you would be a better community partner than this .

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Laura S Thank you for taking the time to post a review. We have been processing cancellations for full pay non cancel reservations as far out as one week ahead as we are evaluating the situation at the end of the week each week as we move through this. We are currently processing cancellations until October 22. Since this began we have processed countless cancellations for theses types of reservations with in that time period. The reservation you are referring to is not until much later in the month. Next week we will be evaluating the condition of the fire as well as the air quality and decide if we will move the cancellation date further out. At this time, the town of Sonoma is still intact along with the historic Sonoma Plaza. Moving forward I would recommend that if you would like to have more flexibility in cancelling a reservation you should not book a full pay non cancellable non refundable reservation. Regards Kendall

We arrived on Sunday evening the night the fire started as a small brush fire in Calistoga. We were supposed to stay until Thursday and had booked the king suite that was so beautiful. By next morning all hell broke loose. Fire was everywhere. We went down to the breakfast room and they were so apologetic for not having the hot breakfast usually served. They had just been informed by the Sheriff that they were to be an evacuation center. Of course all the wineries and tourist attractions were closed so we decided to return home to NY. Our Non-refundable reservation was FULLY refunded except for the one night we stayed. We hope that after they are able to rebuild and return to normal that we will also return to enjoy Napa / Sonoma. We will definitely return to the Best Western Krug. We hope you all remain safe and out of harms way.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Paula Thank you so much for taking time to post a review. I am so sorry your vacation was cut short by that terrible fire. I can not tell you how much we appreciate your kind patience and understanding that very difficult time. So many of the people that stayed with us during the fire were so amazing. We were very fortunate that all of our employees were safe and were able to return to their homes. We are very grateful and feel very blessed for that. I sincerely hope that you will have an opportunity to come visit us again soon. Do not hesitate to contact me directly when you get ready to make reservations again Best Regards Kendall

Have stayed here twice now. This last time was during the recent fires in the surrounding areas. The staff was extremely short handed due to the mass evacuations of the surrounding towns but they stayed on top of things as best they could. Sat in the courtyard while we were waiting on our rooms and one of the employees brought out some cheese and crackers for people and made sure we were all doing OK. Rooms are in pretty good shape, staff is helpful. Would stay again.

We stayed here for 2 nights and was sorry we couldn't stay longer. The room was beautiful. Very clean. Great breakfast. Loved the pool area. Very friendly staff. Was a convenient location to go wine tasting. There were several great restaurants within walking distance. Would definitely stay here again.

I was very disappointed when I was given the wrong room and then given a very "canned" response about some sort of maintenance issue with my room...which was only a standard King bed room. When I requested the correct room for the next night, I was told they still couldn't accommodate me...eventhough I was checking in early enough that the correct room could have EASILY been found...but NO effort was made at all.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Takeoff321 I am very sorry for the inconvenience during your stay with us. Unfortunately as I cant determine your name from your review I am unable to respond accurately but would be more than happy yo discuss this with you personally if you would like to contact me. and I sincerely apologize. I can be contacted directly at 707-938-9200. Best REgards Kendall

Rooms were amazing and romantic....next to the Sonoma square,great breakfast.could have ask for a better room or location.next to farmers market and shopping.i highly recommend this place for price and location

We booked a double queen. The hotel gave our room to someone else. When we saw the room and the bed situation we went back to the front desk. The manager said he didn't have a double queen for us even though there were people checking in right then for double queen rooms. I had to sleep on a child's size cot. Very disappointed...

Stayed here for 2 nights with my husband and adult son. Chose this hotel because many of the other Sonoma accommodations were B&B's and that wasn't going to work with having our son joining us. Not to be a hotel snob, but I honestly was hesitant about staying at a Best Western. We were on a 10 day trip and the Best Western was our only 3 star accommodation. To my surprise, I LOVED it! It had everything we were looking for.....hot tub, pool, fire pit and a great breakfast room. There is Whole Foods across the street. This was convenient to purchase snacks/lunch to bring on our wine tastings. My husband and son also brought beer that they stored in the convenient room refrigerators and enjoyed themselves by the hot tub. This hotel is literally 2 short blocks away from Sonoma Plaza. My only criticism is the inadequate blow dryer. When I asked Drew at the front desk if I could get a new one, he had someone bring one up to me within a few minutes. I would definitely recommend staying here! So surprised and happy with the Best Western!

I booked a reservation with this hotel, cancelled the reservation, and noticed the charges still appeared on my credit card statement. When I contacted the hotel, they claim I booked two rooms, which I did not. They refused to reimburse the $400+ charges on my credit card. I called the hotel and the corporate office of Best Western, and neither would reimburse my charge even though I have proof of cancellation and a stay elsewhere. I will NEVER book this hotel again.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear sharitaufer, You did cancel one of the two rooms you had reserved for that date. Initially you booked the first room, then the following day you booked another room at a lower rate. This is something that happens commonly. On the third day you cancelled the room with the higher rate. Confirmations are sent out with every reservations laying out the guidelines for our cancellation policy. When the second room that you booked ended up as a no show as it was not cancelled within our 72 hour cancellation policy as per our policy we charged the first night stay. I understand your frustration and I apologize. Best Regards Kendall

Stayed to enjoy the Valley of the moon Vintage festival. This is our third time and will keep coming back as this hotel is very comfortable. We came with 8 couples a few years ago and the central courtyard with pool and hot tub makes for a very enjoyable place for all to relax.

From the greeting at the front desk through to check-out, outstanding staff made this a perfect spot for exploring Sonoma. Looking forward to my return! Excellent location for walking to the square and beyond.

We arrived much too early to check in but the helpful lady at the reception desk said we were welcome to hang out in the lobby, watch the game on the TV and perhaps we would get lucky and a room would come available. She checked for availability often and we were pleased to get a room by noon! I didn't realize I had booked a "Family Room" but were very pleased with the size. There was a King bed, a sitting area with a pull-out couch, separate cushioned chair and coffee table. The room also had an area with a long counter, cupboards to store food, a good sized mini-fridge, a sink and a microwave! The bathroom was a nice size as well and suited us perfectly. The daily breakfast was good and as expected but there were nice touches such as different healthy smoothies, greek yogurt with various toppings and a nice outside area with a fireplace!

Everything about the Best Western Sonoma was lovely. The staff were very friendly and helpful. We had a beautiful room that was very bright, large and spacious. Breakfast buffet was amazing. And location, location. We were just a couple of blocks from the plaza and was just easy walking to everything--restaurants, shopping, wine tasting. We had a wonderful 4 day stay and are anxious to go back!!

Best Best western hotel. This hotel is a small but nice one. Its right in the middle of the small town, quiet and beautiful. We stayed here during Sonoma/Napa visit. There is CVS and Whole food right opposite the hotel , and can walk around and see all the shops and restaurants nearby. The room was clean , and neatly arranged. Bathrooms were clean and had amenities. There is work table and two mirrors, a couch and a coffee table inside the room. Room and bathroom spacious enough. There was a coffee maker, disposable glasses on the counter with the wash sink. Overall felt very neat, compared to many other hotel which made it obvious they did not change bed linen for each guest. The best complementary breakfast from a hotel like this one. Breakfast is at the krug center, which is inside the hotel compound. They had coffee, different types of tea, breads, yogurt, cakes and muffins, scrambled eggs, bacon, butters and jams, and the healthy options including chia pudding, oats, smoothies, boiled egg, fresh cut fruits, juices. Hope they keep up the same standards and quality. Would recommend to a friend.

This is a very confortable rather old fashion three generation family owned hotel with some modern hints. Located two blocks away from Sonoma´s central park, surrounded by shops, nice restaurants and most important, very nice people. Breakfast has a variety of choices and good quality food. An elevator to the 2nd floor would be nice.

Without a very desirable location, this place likely would not survive. Average service, outdated rooms, poor beds at a premium price. This place needs a serious renovation. Very disheartening to learn couple down the hall were charged much less for the same room. Live and learn.

I usually travel with my dogs, so I often stay at Best Westerns for their dependable quality & their pet-friendly policy. The Sonoma Best Western is my favorite. The rooms are great & it's an easy 1-2 block walk from the plaza. Breakfasts are first rate with an option for outside tables (with a fire pit). Nice pool w/ towels, a sauna (which I've yet to use) and 9-10 AM poolside yoga - sweet!

This hotel is 2 blocks from the square in Sonoma so an easy walk to lots of restaurants, shops and wine tastings. Free parking, wi-if and breakfast. Could do with some updating but let's face it, how much time do you plan to be in a hotel in Sonoma, if like us not very long, was perfect for sleeping and showering.

Quite honestly, I had "reservations" about renting at a Best Western -- I've seen some scruffy ones. But I have 0 complaints about my experience with the hotel. The hotel was clean, and everything was in working order. The staff was perfectly friendly -- They were extremely patient, even for the directionally challenged like me. The best part of staying here was by far the location. There is a small shopping strip across the street which allows you to get groceries, pharmacy, and cash from the bank. And there was a Baskin-Robbins that I meant to get to. The hotel is in walking distance from the town square. I'd say walking distance, but I'd say 2-3 short blocks. That is very convenient if you get a little carried away at a wine tasting.

We drove over from San Francisco to spend 2 nights visiting vineyards in Sonoma. This hotel had great amenities and was in a desirable location for dining options and great center point for our wine excursions.

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Frcia Thank you for taking the time to review our hotel. We appreciate the nice comments and sincerely hope you will stay with us again! Best Reagrds Kendall

Perfect spot for staying in Sonoma. Able to walk around town with plenty of shops and restaurants to explore. Very nice comfortable room. Loved the communal fire pit in the courtyard for enjoying an evening drink.

Overpriced for what you get. The hotel is old, has no elevators. No hot water on morning of departure. No apology or compensation offered. We stayed at the luxury Fairmont Hotel in San Francisco a few night before for less than I paid at this place

KendallC929, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
DearBrianhp9837YC Thank you for taking the time to review our hotel. I am very sorry to hear how you felt about your experience here with us. I did want to point out that the hot water was infact working, as soon as we received your call here at the front desk we sent one of our maintenance staff up to your room and they told us that while the hot water was slow to come that particular morning it was working fine. We also are installing an elevator in January of next year so we are looking forward to having that as an option for our guests. Recently we have done many updates and renovations to both our rooms as well as our property and we do hope that should you return to Sonoma you would consider staying with us again. During this time of year, you would find that we are competitively priced with the other hotels in our area. Best Reagrds Kendall

Great Value. Great Location (downtown). Ample parking. For the area, the pricing is relatively low. It is not a fancy resort location, but if you need a hotel room in the area, you can't beat the value.

Everything was perfect at this hotel. We loved the pool and hot tub area with the fire burning and happy hour. We enjoyed the amazing breakfast choices. And, the location was a short walk to all amenities, many wineries, and Sonoma Square.

OK, here is what I really liked about this property: The courtyard design around the sitting area with a fire pit or the pool, with gates from your main floor room patio straight out to the patio or pool; the landscaping, with beautiful flowers and fountains and birds; proximity to the square and affordable eats at bLack Bear Diner; the mission style furniture and art suited the room and setting; The fireplace in the room was a nice touch, although we did not use it. OK, here is what I don't love about the property: completely inadequate parking, Especially for the handicapped or those with limited mobility. Breakfast area and ice and vending is a long walk from most rooms. Poor insulation, So the people walking above you sound like elephant herds. Very poor air system that utilizes an ancient wall/window AC type unit installed near the floor that had no remote and was very difficult to control. TV volume set and a maximum that is too low for the TV to be heard over the air conditioning unit when it cycles on, and the air conditioning unit cycles on all the time even if you set the temperature up higher. Refrigerator did not cool even at Max very well. Cabinet door hiding refrigerator slams, has no handle; some staff very friendly, and other staff completely indifferent and unpleasant. At over 200 a night before taxes, it was overpriced .

The hotel was very nice and clean. The property was very pretty. I just thought the cost on the weekend was a little over the top especially for one person.The breakfast fruit could be improved especially fresh cut fruit.

The hotel staff when you check in is very friendly and helpful. I was very pleased with the check in. Pros: Hotel staff is very nice/ rooms are large and clean/ fireplaces/ breakfast was good. The pool is kept clean/ close to town. Cons/ the carpet needs to go. Its very ugly and a dark brown with a 70's style so you can't tell if its clean. The lighting in the rooms looks fluorescent. It would be better with regular light bulbs. Overall this is a nice hotel but it could be a lot better with new carpet and lights. If you are looking for a centrally located place this is a good choice.

We enjoyed our entire trip, the hotel is a very pleasant surprise considering its only blocks from the Square with shops, restaurants and wine tasting all within walking distance. We had so much fun, we'll take this trip every year. What happens in Sonoma stays in Sonoma and I loved the experience each time I come....family or with friends!

Booked this hotel for 2 nights with Capital One points. It's a great location in Sonoma. Walking distance to all restaurants and bars. There is a decent pool and hot tub that people were in all the time. At night there was a free wine tasting at the pool that we just happened to stumble upon. Not sure if this is every night cause they never mentioned it when we checked in. Everyone got a free bottle of white wine in their room so that was nice. Breakfast was just your typical hotel breakfast(bagels, eggs, waffle machine). I would book this hotel again purely for the location.

Planned this visit from Australia so didn't know the area. Had been fortunate enough to have started the trip in truly luxury accommodation before visiting Sonoma. Was very pleasantly surprised with the Best Western Sonoma Valley. We did book a suite so the room was larger than usual but it was still far exceeded our expectation. The decor is a bit dated but the room was spotless and very comfortable. Located just off the main town square it's very convenient but still quiet as it's not actually ON the square. Breakfasts were included and were very nice. Had a bit of everything one would need. The price of the room was not "cheap" but it did seem good value due to the size of the room/suite and the location. Spent three nights there so also had the use of the laundry (travelling for over a week before we arrived), the fitness centre, and the pool/spa. All very nice, clean, and functional. Overall very pleased. Hard to compare with a "One and Only" resort but we'd definitely go back the next time we go to Sonoma. Nothing like good value when travelling. So many experiences are over priced and under serviced. This is a good one.

Stayed for one night. Slightly Python-esque check-in as a vacuum cleaner salesman demonstrated his noisy wares to a manager, making it hard to converse with the reception staff! Our room was fine, plenty of parking, wifi no problem. Location is good, an easy walk to the historic plaza and many eateries/drinkeries. We found the Red Grape good for lunch and Harvest Moon Cafe for dinner. Sonoma is not a big place so it is easy to find your way around, and reception staff are helpful.

Looking for hotels in wine country is challenging if price is an issue. This is one of the lower end hotels( 200 ish a night). It is a bit worn on the outside but the room was clean, the pool and hot tub, a bonus along with a good breakfast and great location. It is across from a whole foods and very close to the town of Sonoma.

This hotel is very conveniently located in the heart of town, close to shops, restaurants, and on this Tuesday, a food festival. Quick walk to everything, including a Whole Foods across the street. The rooms we fairly large with balconies and fireplaces. Very plush, comfortable mattresses. Great staff who know the city and are willing to make recommendations. They described the restaurant we inquired about and then went to, perfectly. Inner courtyard has a pool, sauna, hot tub and lots of tables and chairs. Plenty of off street parking. Great breakfast. When we return, we will stay here again.

This hotel is located centrally for visiting wineries and is right in town for quiet evenings. You can easily walk to Whole Foods or trough the center of town. The rooms are a good size and the beds are super comfortable.

Spent one night at this hotel. For the expensive price, I was expecting a way newer and nicer hotel. This was a typical BW, with free breakfast/wifi/parking. While the hotel itself was fine, it was way overpriced! The A/C was really old also and kept recycling every 5 minutes of our stay. I would come back here is the price was better.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You so much for responding to our survey, it is vastly appreciated. I get what you mean about the price on the weekends, but that's just it, it's only that high on the weekends, and the weekends are always sold out, so I get why the powers at be do so. We are also in the process of updating EVERYTHING. However, since we want the opportunity to host you again, please use the email below, and I'd love to get you in a suite, so you can see what those are like. I personally adore them, they're very easy to relax in, let me tell you. Thank You again. Paulie Miller Front Office Manager paul@sonomavalleyinn.com

A great place for a mother/daughter get away. We received answers to all of our questions and always had someone to help us if we needed anything. We were able to check in a little early and clean up from our flight. Overall a wonderful vacation!

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill this out. It's almost like the entire town is set up for a mother/daughter vacation isn't it? I'm so glad you found the staff helpful, as that's what we train them to do right? Thank You again, and We hope to host you again soon. Paulie Miller Front Desk Manager paul@sonomavalleyinn.com

Lovely location and hotel. The room was spacious and clean. The bed comfortable and the room was nice. They are super dog friendly and had the nicest doggy area I have ever seen at a hotel. Great amenities like good coffee 24 hours and a laundry that was great before we headed home! Breakfast was nice and a charming area to sit in the morning while enjoying breakfast!

This hotel has plenty of places to walk to for dinner, groceries and pharmacy needs. Great start for a trip to the wine country. Nice amenities such as a good hot free breakfast and internet. We would visit again.

I recently stayed at this hotel because of its location to Sonoma Raceway. Short 30 or less drive. Room I stayed in was nice, and had a fireplace (didn't use it). Nice balcony overlooking the courtyard with a pool. Room was clean and well kept. Free internet. Free breakfast in conference center--and pretty good spread. Grocery store and drug store across the street--as well as shopping. For the more adventurous your about 4 blocks away from an even larger shopping area with restaurants, shops, and a park. NOT a bad walk. My only regret was they didn't provide bottled water in the rooms, hate having to go to a gas station or grocery store on vacation to purchase my own. Minimal complaint for certain.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Implode2 Thanks for your great review! We really appreciate you taking time to let other guests know about your experience here with us. I'm very pleased to hear you found out location to be convenient and that you enjoyed our breakfast and other amenities. Since I know Sonoma Raceway has several events a year so we sincerely hope that you will chose to stay with us again Best REgards Kendall Comfort

We went to Sonoma for a wedding. I researched a number of hotels before finally deciding on the Best Western Sonoma Valley Inn. Don't let the name "best western" scare you off. This is a unique lodge-type hotel, somewhat rustic, and one block from the plaza. It's not a typical "roadside motel". We opted for a suite, which included a fireplace, king bed, seating area, corner bar sink/refrigerator/ microwave, and a bathroom with both a Jacuzzi tub and walk-in shower. A very nice hot breakfast is included every morning, and you can enjoy it indoors, around a fire pit on a charming terrace outside the breakfast room or in the garden under heat lamps if needed.

We spent two nights at the Best Western in Sonoma and greatly enjoyed it. We wished we had planned to stay longer. Good location for visiting vineyards and very good places to walk to for dinner. Also close to the Sonoma Plaza - we stumbled upon the Tuesday evening farmers market there. A wonderful time.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Awesome! So glad you enjoyed yourself. Yes, our weekly Farmers market is quite the secret. I'm glad you got to get the most out of it. Thank You so much for taking the time to answer the questions given to you about your stay. Paulie Miller Front Office Manager paul@sonomavalleyinn.com

This was not our first stay here and we returned not because of the wonderful lodgings but because of it's unbeatable location. This sprawling courtyard hotel surrounding a pleasant but ageing pool / spa oasis is a veteran of many makeovers but contemporary tastes and hotel architecture have changed during the decades since its heyday. For the time being it may be holding (just) its own as a place to stay but it's hard to contemplate that the next major refurbishment won't be led by a bulldozer. The good: check in was courteous and efficient (but see “The annoying” below). It's an easy block to downtown Sonoma and the Plaza. Our standard king rooms were clean, fresh, bright, roomy and comfortable. Everything expected was there and it mostly worked as expected. The bed was comfortable, the linens fresh and there were enough pillows for each of us to find one that suited. The décor is contemporary chain hotel vanilla. The included wifi worked well on all our devices and there was a sufficiency of power/USB outlets around the room to service all possible devices – all at once. Breakfast is a mixed outcome. The dining room is pleasant and the modest buffet offerings were spiced up with a few ‘healthy' fruit-blend options that are taken on china plates with metal cutlery – for the rest see below. The not so good: if your room is not on the ground floor it can be a long haul from wherever you can park to the room and much of it may be uncovered. To be fair, the stairs and walkways to the rooms are covered but there is no elevator and luggage handling is all DIY. Whilst most of the furnishings and fittings are generations younger than the building, one surviving vestige is the air conditioners. Ancient machines that make more noise than a helicopter and are usually seen festooning the windows of tropical cities in developing countries. Of course, you can ameliorate the racket by turning this ancient contraption off and opening the windows – if the climate permits. Otherwise bring ear plugs. The odd one-and-a-half-space bathroom (with refrigerator?) arrangement must be another historical relic but most of the plumbing and appliances are more modern however one of our showers (Rm 220) was plumbed contrary to the control mechanism which meant H = C and C = H; a blunder that caused some discomforting excitement until discovered. Don't worry, you'll only make that mistake once. At breakfast the small buffet was completely overwhelmed by the demand. The scrambled egg, when it arrived, was overcooked, dry and tasteless and finding a scrap of bacon required the detective skills of Sherlock Holmes. With demand far exceeding supply there was, apparently, little motivation to improve the quality. The annoying: this may or may not be an issue with the hotel but if you book rooms through Tripadvisor with getaroom the rooms you get will be whatever the hotel has available and not necessarily what you were led to believe you booked. However, our particular needs were promptly dealt with by the hotel management notwithstanding the full house.

This is not the most posh hotel but its really close to downtown Sonoma. Has really fast internet which is to available at most high end hotels and its free. Large room and bath. Meets the needs of our family trip to Sonoma

Enjoyed our overnight stay, great amenities, breakfast outstanding. Bedding could be better quality! Great service. Nice area within a good location. Would recommend to friends, family and would stay again!

Our room was very spacious, the bed was big and sooo comfy, the shower and bathroom facilities were great. Breakfast is the best I've had so far on my trip to the US (stayed in 4 other hotels so far). Breakfast included freshly made smoothies, a waffle maker, all sorts of breads and pastries, it was great! The pool and hot tub looked nice but we didn't get chance to go in. Lots of restaurant and places to wine taste in the area.

I enjoyed this hotel. It was very comfortable for a 2 night stay. It has a courtyard with a pool, hot tub and steam room. The staff is very friendly and very helpful. The breakfast is perfect because there is a big selection to choose from and there is the town square within walking distance with lots of shops and restaurants. I would highly recommend this hotel.

Pleasantly surprised by this motel. Very good location across from a strip mall with Whole Foods, CVS, nice department store to name a few. Beds were super comfortable, new 49 inch TV, refrigerator, decent size pool, jacuzzi , very nice breakfast included, hot and cold - covered it all with cozy patio seating. Highly recommended!

The Best Western was a great place to stay. Walking distance to shops, restaurants, etc. Clean, great continental breakfast and very friendly staff. The value for the area was great. The event center provided a nice place to relax while enjoying breakfast.

We needed a place to stay, last minute, for an event. We were able to secure a room at the best western. The room was very nice and clean. The staff were friendly and attentive. They have one of the best, FREE, breakfasts from other places that we have stayed. We would definitely stay here again. I absolutely recommend it. It's within walking distance to the Sonoma square and shopping. We really enjoyed our stay.

Very nice property. Excellent staff, breakfast is very good. Rooms are very nice. We stayed in a suite in the krug center. Well worth the extra. The hotel owner sponsored washing machines and driers were welcome ha ing been on the motorbike 3 days and needing to wash clothing.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
On behalf of our entire team, I would like to thank you for your feedback. I can't believe the Farmer's market happens every week! I'm glad you got to experience some of my favorite perks of the property- the Jacuzzi Suites, and the free laundry! We must be kindred spirits, as i too ride a motorcycle, and sometimes, last minute clothes out of the saddle bag, need a little TLC. I thank You again, and hopefully we get to host you again sometime soon! Cheers Paulie Miller Front Office Manager paul@sonomavalleyinn.com

We really enjoyed the nice yard with pool, spa and the tables for having dinner with the kids "at home". Staff was friendly and an Excellent Breakfast with different homemade juices and lot of choices for both children and adults

Last time we stayed here we were not impressed by the soft mattress, over-sized pillows, and general outdatedness. Those things are still negatives. But we had a better experience with the WiFi and the room was spacious and a much better rate than on a weekend. Breakfast was crowded and offered scrambled eggs, bacon, breads, and waffles. The best thing about this Best Western is its location. You can walk to the square with its shops and restaurants. I really wish they would update.

We were very please by our stay at the Best Western Sonoma Valley Inn. Got to the hotel at 1PM and they had a room available. This allowed us to beat the July heat in their outdoor pool. There was also a Jacuzzi, Steam Room and Fire Pit. The room was nice and had a fireplace. A room key had a problem twice and after fixing it, they sent up a bottle of wine to apologize. Lastly, breakfast was far better then most hotel buffets and when had fresh made juices and smoothies.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear Peter J Thank you for your great review of our hotel! I am pleased you were able to enjoy the pool and other amenities in our Garden Courtyard as well as our Complimentary Breakfast. Our goal is to provide the best experience possible for all of our guests. Thank you again for taking to write a review! Best Reghards Kendall

Not what I would expect for a three-star hotel at this price level. We got a dreary, dark room, with an old, sagging mattress, and a wall AC unit that couldn't adequately cool the room. Location is great but I would try for something else given that many other hotels in Sonoma seem to have comparable prices.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear WCT76 We appreciate your feedback and taking time to write a review. I am sorry you did not enjoy your experience here with us. I did want to let you know that we actually very recently got all new mattresses. Also we do have staff available 24 hours per day 7 days per week available to assist should problems arise with the AC units if guests simply call us. we do hope that you would consider staying with us again Best Regards Kendall

Stay in Sonoma. Much friendlier than Napa. This hotel is within walking distance to fine eating establishments and wine tasting rooms. Very helpful staff. Nice set up. Buy a bottle and enjoy their patio and make new friends.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear ericsJ7340HC Thanks for your review! So glad you enjoyed Sonoma! We love our little town with its great restaurants and fabulous wineries! We do hope that when you return to Sonoma , you will choose to stay at the Sonoma Valley Inn again! Best Regards Kendall

As other reviewers have noted, this is great option for staying in Sonoma. Walkable to the square, yet reasonably priced. Rooms were large and looked out on the pool courtyard, which was very pleasing. We stayed on the ground floor and had a private patio that had a latch gate out to the pool area. Highly recommend for those wishing to save some money on lodging and instead spend $$$ on restaurants in town! Nice breakfast. Whole Foods right across the street.

This is a great location just off the square in Sonoma. We were able to charge our electric car while staying there, and walked to the restaurants and shops. Our standard poodle Buster Brown travels with us. The hotel gave us a goodie bag just perfect for traveling. They had a special dog path for the dogs as well. I highly recommend this hotel. We will come again. Sincerely, Sandi B.

I loved the location of the hotel in Sonoma and the courtyard/hot tub/pool area was beautiful. It was great value for the money. Wonderful service and the free yoga sessions on Wednesdays and Fridays were a nice perk. The beds were really comfortable. We only planned on staying two nights, but had to add an extra night because we loved the hotel so much.

This hotel is very near the lovely Sonoma main square. The rooms are of a good size and the beds are comfortable. The pool is very nice as is the hot tub. There is also a steam room although that didn't appear to be working when we were there. Breakfast was not as good as some of the chain hotels we stayed at, although some very healthy and different fresh drinks were on offer.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out the survey about your stay with us at the Sonoma Valley Inn it's greatly appreciated. We're all big fans of the smoothies staff wise. I personally am a fan of the waffle machine. Not sure if you tried that or not. Anyway, I hope you give us the opportunity to host you again. Paulie Miller paul@sonomavalleyinn.com

Best Western right in downtown Sonoma is a great place to stay. They have a large venue, a pool, Jacuzzi, yoga 9-10 am M/W/F by the pool. Conference center provides a good choice of breakfast items as well as smoothies. The hotel does not have an elevator so if you want to avoid stairs, ask for a room on the first floor. Complimentary wine tasting w/cheese and fruit Thursday evening

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out the survey about your stay with us. We just started doing the smoothies, and they seem to be a big hit. I'm glad you enjoyed yourself, and hope we have the opportunity to host you again.

Everything about this place is awesome. The pool is amazing, rooms are reasonable rates and the recommendations from the concierge were invaluable. We did wine tastings or breweries during the day, then came back to our room and hung by the jacuzzi or pool for the rest of the day. Breakfast is great and the entire place feels like a resort.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill out our survey. It sounds like you got the most out of our property. That is what we love. Make sure you let us host you again! Paulie Miller Front Office Manager

This hotel is amazing. Lucked out on getting a room on Nascar weekend and we even extended a night. We will definitely be back next year. Sonoma is a super cute town. We wandered around-found a great Mexican place with awesome burritos and then had some delicious ice cream at a cute little shop in the square.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property It seems like you did everything you needed to do, and had some fun in town in the meantime. That's what we're here for! Thank you again for taking the time to complete your review.. We appreciate you. Paulie Miller Front Office Manager

We were there for the race in Sonoma, this hotel was convenient and we loved the out door area by the pool, very relaxing! Staff very nice, breakfast was decent and the staff kept the area very neat and picked up and all the food and beverages full. Loved the outside area there also had a nice little fire pit outside to sit around. Convenient to Sonoma square with lots of shops and restaurants.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. That was quite the weekend around here, I'm so glad it went fantastic, and that you got the most out of our amenities. Thank you again for taking the time to complete your review.. We appreciate you. Paulie Miller Front Office Manager

We were able to get a good discount on our stay here, considering when I was looking at hotels a few months ago, it was the quality that I was looking for, which including a pool, free daily newspaper, complimentary breakfast buffet, free wi-fi, free parking, clean and reasonably priced, considering it was the weekend of the Nascar event at Sonoma Raceway. We came to the hotel around 1:30 pm and asked if we could check in and they had two rooms available, one downstairs and one upstairs and we chose the one upstairs, thinking it would be less noisy and it was during our stay. The room was spacious and clean, with the sink and refrigerator right outside the bathroom door. The complimentary breakfast buffet is located at the Krug Event Center, right across the parking lot from the main hotel. You can choose to have your breakfast to go as outside the patio at the Krug Center, they have fruit salad, granola and healthy beet and kale juices as well as coffee to go. If you choose to eat inside the dining room of the Krug Center, there are plenty of tables and chairs to choose from and 3 stations to get food and drink - from juices, milk, coffee and tea, to make your own waffle, fresh scrambled eggs and bacon, make your own toast, muffin or bagel, cereals, hot oatmeal, fresh fruit and yogurt. They have 3-4 workers who keep the dining area refilled and clean. You have to bus your own dishes and there is a tip box for the workers. The only downside is the stairs and if you are able bodied, upstairs is a good choice, otherwise, there is no elevator to shlep up your suitcase and other belongings. There is a public laundry on site as well as a tiny fitness room with only two machines but there is daily coffee and tea in the lobby and a complimentary daily newspaper. There are other perks they list on a card in their rooms and dining room, including a pass to the Sonoma Fit Gym but we didn't get a chance to check it out since we were only here for two nights. The hotel is very convenient and within walking distance to Sonoma Square as well as the strip mall across the street which has a Whole Foods Market. The pool is good for a few laps of swimming and they provide beach towels there as well as a nice hot tub. So for the location, price, free wi-fi, free parking, free daily newspaper, complimentary breakfast buffet and clean rooms, it's a good place to stay.

Upon check in we were assigned a corner room with no balcony, 2 small windows which did not open. The room felt like a cave. Manger was rude and unhelpful. I would be careful if you are planning on visiting this hotel, as they put you wherever they want you, regardless of your reservation. I will never stay there again. We have stayed at other Best Westerns and had great experiences, unfortunately this hotel is not up to the Best Western standards.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear elisad4576GW, Thank you for taking time to review our hotel. I am very sorry that you did not find the room you reserved to be what you expected. We did accommodate the room type on the reservation that you made and were sent confirmation for . Unfortunately we were completely sold out for the time period you were here or we would have been able to move you to a different room type. We were not willing to downgrade another guest as they too had confirmed reservations' for the room type that they had chosen and paid for. I am very sorry for your experience and thank you again for taking the time to complete a reveiw. Best Regards Kendall

My wife and I stayed here after being in California a week with our son's family including two young children, seeing Yosemite NP, Large Sequoia Trees, San Francisco, the Pacific Ocean. This was a lot of Fun! We treated this portion of the trip as a Couples only time in Wine Country and this Fine Hotel delivered with its Outstanding Staff and features.

This place was amazing for the price. There was a fireplace in the room and the reception desk was super helpful and friendly. Wifi was very fast. Bed was also very comfortable and room was clean. They have a pool where people lounge and a hot tub. Breakfast was okay -- very standard but lots of choices.

Not bad. Clean, great location . Checked in early and was promised an upstairs room but it wasn't ready and when we came back at night the room was taken and left with main floor right next to the pool . Was noisy by the pool. Shower curtain was pretty sour smelling . Bath tub didn't drain well . Clean otherwise. Coffee and tea was good at the frt desk . No parking close by our room if you come home later that 8. Was additional spots in the back however .

I'm so happy I discovered this cute, little gem of a hotel in a town which holds very close to my heart. Having visited Somona many times over the last 20 years I can't believe I have never stayed here before, it was simply ace in every way and offered fantastic value for money. Our room was a corner suite on the 2nd floor, which had a bright, airy and colonial feel to it. The bed was huge and so comfortable. The pool area was small, but perfectly adequate with the most attractively kept gardens I've seen in a long time and the free breakfast I would have been more than happy to pay for was fresh, extensive and served in very pleasant indoor or outdoor settings. Five minutes walk to the beautiful, historic Plaza, free parking, pool and the California sunshine - What more can you ask for! Best Western, a big thumbs up !

A perfect hotel to enjoy Sonoma. A short walk to the plaza, mission, Vallejo's home and of course wine tasting. Breakfast in the morning is in a pleasant indoor/outdoor setting. The staff is extremely courteous and helpful.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to fill this out. All feedback is great, especially when it's great! Hopefully we get the chance to host you again sometime. Thanks again. Paulie Miller Front Office Manager paul@sonomavalleyinn.com

Two blocks from the downtown Sonoma Square where everything is happening, including the best restaurants. A great breakfast to start you off and a cooling dip in the pool in the evening. The staff is friendly and full of great information about wher to go and what to do.

Extremely friendly and helpful staff. We called ahead and enjoyed an early check-in (noon). Fantastic grounds and very nice rooms. Excellent free breakfast. Eggs, bacon, waffles, salsa, guacamole. Plenty more and a lovely room in which to enjoy our meal. Centrally located in the lovely city of Sonoma, CA. Hope to come back soon.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for taking the time to let us know about your visit. We obviously love it when we provide guests with the experience you had here with us. We hope you can come and let us host you again. Paulie Miller Front Office Manager paul@sonomavalleyinn.com

If you ignore the "I can't help you" attitude of the young woman at the front desk, and the big-promises-but-no-follow-through of the manager, this is a very nice place to stay. The Inn is well maintained, the rooms spacious, the breakfast good, the landscaping mature and beautiful, the location good, and the price reasonable. When we arrived in advance of check-in, the young woman at the front desk said our room on the 2nd floor wouldn't be ready until later, but if we wanted to take a room on the first floor, we could check in early. This sounded helpful. But we were concerned about noise from the swimming pool and sauna. So we asked what the numbers of the two rooms were, so that we could judge how close they were to the pool and hot tub. She said she couldn't tell us that. Okay, no problem, how about general location? She said she couldn't tell us that. So, not helpful. Just one incident in several by the same person, all saying loud and clear, "I won't help you." After another difficulty, we spoke to the manager, a slim tall man. He apologized with apparent sincerity, and said he'd get back to us in 20 minutes. We never heard from him. When later we brought another issue to his attention, he apologized and said he'd send a complimentary bottle of wine to our room. It never came. All talk. So, lousy staff, but otherwise a nice place--and next time I'll stay elsewhere.

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. I hear very few complaints like this, but when I do, its right around May-July, every once in a while. As you can see in various Trip Advisor reviews, we get a lot more of the opposite. I just don't understand the interaction with my front desk agent, as there's no way to know that there are rooms available on the first floor, unless she could see the numbers, and it would also be extremely uncharacteristic of the agent in question. I am very sorry if there was a miscommunication. I personally offered you a bottle of wine, and personally walked to your room when I got free, not once but twice, to no answer. I also apologize for that. You could have called. As you can see, there's always something for me to do, so I could've been doing 10 other things, and forgot to keep checking if you were back. There should've also been a small blinking light on your phone, as I left you a message personally to come get your bottle if you'd like. I am confident that I took every avenue my time allowed. I am sorry your room was not ready early, that is why we guarantee them at 4pm, this becomes more and more important as the season gets busier. My email is listed below if you'd like to talk further, but in all actuality, I personally know that I did follow through, and that my staff is extremely helpful, just read the bevy of reviews that state exactly that. Just because everything doesn't go smoothly, doesn't mean that's how we wanted it. I personally watch the entirety of my front desk staff completely go above and beyond daily for the smallest of details just to make someone have that much of a better time. Please let us give it another shot if you ever stay this way again, and deal with me directly, as stated, my email is listed below. Thank You so much for taking the time to review our property. Hopefully we get to host you again. Paulie Miller Front Office Manager paul@sonomavalleyinn.com

It was relaxing and the view and surroundings were great! We were able to walk around and enjoy the sights without any trouble! The staff were very helpful at check in and out! Also we required further assistance and they totally helped us! Thank you!

Pauliemanager, Front Office Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Thank You for your time in reviewing your stay with us. It pleases us to know end to hear positive feedback about our staff. Downtown gives us an unfair advantage, as it is basically our backyard, and let's face it, that is usually at least %75 of why people come. We'll take it! We're so happy you enjoyed yourself, and we hope we get the chance to be your host again soon. Thank You so much for taking the time to review our property. Hopefully we get to host you again. Paulie Miller Front Office Manager paul@sonomavalleyinn.com

Stopped here on way between Tahoe and San Francisco for 1 night. A little noisy in 111 next to housekeeping but adequate for needs. We were out of room anyway except to sleep. Didn't get the breakfast which started at 7am as we left for airport. Needs updated

The hotel is clean and in a good location. There is a whole foods and other shops across the street. The front desk staff is friendly and made check in a breeze. However, we had an issue during our stay and the manager was totally unwilling to help us resolve it. He needs some customer service training. It was a big enough issue that we will go to another hotel on our next visit.

Very nice place. Old building, but nicely kept and updated. Everything clean and neat. Bed is very comfortable. They have a patio enclosure with warm salt water pool with hot tub, a fire pit, a steam room. Yoga 3 mornings a week poolside. Their free breakfast is wonderful, includes all the usual so but also hot cereal, a waffle maker with several flavors of syrup, and eggs several styles, with bacon and sausage. Their coffee is delicious. Several servers were replenishing constantly, and keeping everything cleaned up. They had indoor and outdoor seating. They have free passes at the desk for a lovely nearby fairness center.

Staying here was perfect for our 2day tour! I would do it again. The only drawback was for me-the pillows were too firm.. loved that we had the option of a wood burning fireplace in our room. Breakfast was good !

I rated this hotel as "average" only because the $400+ per night was extremely high considering this hotel is tired and in need of remodel. We did enjoy our 3-day stay and like the breakfast very much. I will stay here again after they remodel.

Kendall C, General Manager at Best Western Sonoma Valley Inn & Krug Event Center, responded to this review
Dear 2283lsmi, Thank you for your review. During the summer time in Sonoma you will find that n general the rates in the market at every hotel will be quite high. However we tend to be competitively priced ( and in many cases lower) than most of our competitors here in the town of Sonoma. We do offer several specials during the fall , winter and spring and hope that you will consider us again Best REgards Kendall

I wasn't expecting a 5 star experience, but at close to $400 a night over the weekend, I was expecting more. The bed was the worst I've experienced in many years, and the pillows were unusable. I had to stay in 2 different rooms (the 2nd being a higher end suite) due to a water leak in the first room (handled very nicely by their staff), and both beds and pillows were the same.