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City Hotel, BW Premier Collection, Sofia

6, Stara Planina Str, 1000, Sofia, Bulgaria - See on a map
City Hotel, BW Premier Collection - Exterior view The City Hotel, BW Premier Collection is ideally located in the center of Sofia. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Tucked in a quiet street in downtown Sofia, the City Hotel, BW Premier Collection® delivers the highest level of customer service and attention to detail. The hotel is perfectly located only 200 meters from Alexander Nevsky Cathedral and the Parliament, so you can easily reach on foot the city's most beloved surroundings and attractions. The City Hotel, BW Premier Collection® is only a ten minute walk away from Sofia University and from the Serdika Metro station. The Opera is 200 meters away. Our 61 beautifully furnished rooms provide travelers with the finest of modern amenities. Complimentary Internet access is conveniently available throughout the entire hotel. Each individual room features a brand new LCD television with satellite channels and Pay per view service, comfortable bed, mini-bar, safe box, hairdryer, full-length mirror, telephone and other luxury amenities. The authentic Italian restaurant La Vita e Bella serves delicious European and traditional Bulgarian meals. We take pride in the level of service of our staff and attention to detail towards our customers. The City Hotel, BW Premier Collection® has two meeting rooms with a capacity of up to 80 people each. When merged, both rooms can accommodate up to 130 people. Any kind of technical equipment can be provided for your perfect conference experience and comfort. The large hall is a perfect venue for your special occasions such as weddings, birthdays, proms and other occasions. Other services we offer includes 24-hour secured parking, sauna and massage, beauty salon and a business center. Upon request, a 24-hour shuttle service from/to Sofia International Airport can be provided for a very reasonable price. The property is a five minute walk from Zaimov Park and the Vasil Levski Stadium can be reached within a two minute drive. The National Palace of Culture is four kilometers away.

BW Premier Collection

City Hotel




Hotel advantages

  • Restaurant
  • Airport shuttle
    Airport shuttle
  • Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
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Guest reviews

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Certificate of Excellence 2020
based on 459 guest reviews
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Sleep Quality

"Great central location"

scooterdu, San Diego, California 16/03/2020

I really enjoyed my stay here. The restaurant was very good - I had both Italian and Bulgarian food and enjoyed them both. Full disclosure - the sign outside listed it as a 5 star hotel, but it's really a 3 star, or in a stretch a 4. But it was clean, modern, had great staff, and overall was a great place to stay for the $. From the hotel you can walk to any central location in Sofia, or there's a metro station nearby. I highly recommend taking the metro from/to the airport. It's super easy and less than $1 US for a one way trip.

"Decent Enough"

User 12/03/2020

Stayed here while on a stag do with a big group of lads. Staff were very friendly and accommodating and the hotel was clean and comfortable. Not a bad location but about a 15 minute walk to the main strip of bars and restaurants. Only thing I'd slightly moan about was that the breakfast was pretty much cold regardless of what time you went down.

"Perfect for a work trip"

EvaGN98763, Copenhagen, Denmark 12/02/2020

Stayed there two nights, breakfast is excellent, staff is welcoming, rooms are trendy and comfortable,location allows for a walk to the major sights of the city, would definitely be back! Sofia actually offers quite a lot!

bwcity, Manager at City Hotel, BW Premier Collection, responded to this review
Dear Eva, thank you for your review. We are glad that you've had an anjoyable stay with us and we look forward to welcoming you again in the future!

"Great weekend in Sofia"

User 11/02/2020

Staff was very friendly and willing to help with all types of questions regarding attractions and entertainment in the city. Room was cozy, modern and newly renovated. The restaurant at the hotel offers delicious food at a really reasonable price. It is great for a weekend trip!

"First time in Sofia"

User 27/01/2020

This was my first time in Bulgaria. Sofia is a quite interesting city. It is more than what I expected. Had to stay two nights over and picked the hotel online. I guess got lucky. Stylish, clean, excellent breakfast. Location is unique. Recommend it for business or just a city break

"Excellent property"

User 24/01/2020

We had to stay in Sofia for a night. Check in was very quick and staff was extremely helpful with City map and directions. Rooms are very stylish and seemed to be recently done. Excellent breakfast. You must try the Italian restaurant they have.

"Another visit"

stanavr, County Dublin, Ireland 15/01/2020

It is my second time visiting Sofia. The city is changing very quick and it is worth spending a few nights at it. Again we stayed in BW City Hotel as I did a while ago. There has been refurbishment and I got one of newly done rooms. Difference is huge. Very modern and at the same time cosy. Very clean. We had a luch in the restaurant (spent the nighs out), but wish had had dinners there. Absolutely delicious and cosy. For the price of 75 Euro per night I do not think you would find same quality.

"Great hotel"

Geripavlova, Sofia, Bulgaria 13/01/2020

Very nice staff, rich breakfast. Location is great, walking distance to downtown and main attractions.Bed is awesome and rooms are clean and spacious. Restaurant food is delisious. Will definetely come back and recommend the hotel.

"Reasonable hotel"

Jimmy_Swe, Augsburg, Germany 12/01/2020

Price is pretty average, rooms are decent Rand nothing to complain about there. Breakfast sufficient, basically ticking all boxes. Unfortunately non of the BW rewards status perks seem to be taken into consideration though which commwould had made it better. But as far as standard tourist class hotels go all fine.

"Great stay."

293neilk, Liverpool, United Kingdom 30/11/2019

Early flight from Manchester airport and a 25 minute transfer on the great metro system to the city centre and an easy and leisurely walk from Serdika Metro Station to our hotel ,booked in immediately by a very pleasant member of of reception staff ,allocated room 109 on the first floor ,a twin bedded room for my twin brother Stephen and I, rooms perfect size,beds super comfortable, lots of storage space, a light and airy interior, tea and coffee making facilities, flat screen tv ,channel 116 for English language channel ,breakfast was superb,wide choice of hot and cold offerings ,tea,coffee,juices and water ,fruit and cereals in a really lovely dining room complete with outside courtyard. The bar in this hotel is superb,very cosy as is the Italian restaurant, a really good hotel . Location could not be better ,easy 7 to 10 minute walk to city centre and close to some really popular tourist sites ,lots of pubs and cafes close to hotel ,loved my stay here ,staff here made our stay even better ,this was my first time in Sofia ,in Bulgaria in fact,loved it ,a great experience, cant wait to return to this eclectic city and this is the only hotel I will stay in,met our needs perfectly. If your planning a trip to Sofia I recommend you seriously look at this hotel ,for value for money, quality of hotel and location, it's hard to beat.

"Read this review. Do yourself a favor and skip this hotel."

User 29/11/2019

If you are OK with unbearable noise of planes every 30 minutes in the middle of the night and strong smell of smoking cigarettes from your bedding sheets and pillows then this is the perfect hotel for you. The smell in most of the hotel areas and specially inside the room and the bed was as if we were sleeping inside a cigarette box. Do yourself a favor, do not stay here, there are plenty of much better alternatives in the area.

Dreamer60546408122, Manager at City Hotel, BW Premier Collection, responded to this review
Dear Customer, As we discussed when the issue was brought to me, I explayned that you checked in and did not complayned about anything. After you decided - in the middle of the night - to ask for another room, and you found out that there is a charge for it, then you started discovering problems. I hope more customers read this message, and I ask them to realise that the statement "customer is always right" is 100% correct. However it has become a justification for an ugly practice to begg for free ... rooms, meals, drinks ets. This is a classic example for it - someone is happy, untill thay realise that have to pay extra for extra services. Complaint is "airplanes pass by", smells - not at check in but a few hours afterwards.... bargainning for room price!!! Ejoy your comment. We hope you feel better now. Also have a look at our score : 8.9 - this says everything...

"Great location, great service"

GirlsOnTourAustralia, Mooloolaba, Australia 03/11/2019

This hotel is a great location close to the historic centre of Sofia. Friendly, helpful staff, lovely breakfast, comfortable, modern rooms with excellent sleep quality and a good restaurant. Would definitely use this hotel again.

"Nice, comfortable hotel"

sportingfruit, London, United Kingdom 25/10/2019

Stayed here when on a business trip in Sofia. Close to the beautiful Alexander Nevsky Cathedral, the hotel is not too far out of the city centre. The room was nice, the Wi-fi reliable and breakfast decent enough

"Excellent,Comforable City Centre Retreat"

welford54, Straffan, Ireland 22/10/2019

My wife and I stayed here for four nights, and were impressed with the quality of everything in the hotel. Our superior double room was extremely comfortable with a bath / shower( very good) , well appointed( slippers, kettle and tea/coffee) and very quiet with effective air conditioning and windows that open. We were met on arrival at the airport by a hotel representative and transferred to the hotel in their comfortable people carrier ( and returned likewise to the airport at the end of our trip). Many of the major attractions in Sofia are all within short walking distance from the hotel (Alexander Nevsky cathedral ,botanic gardens, museums, Sederica ,parliament , markets , restaurants etc etc). Reception staff were friendly and helpful; other staff were efficient but in general could perhaps smile more to engage with guests , and at times looked a little bit grim going about their business! Breakfast offering is good with a wide range of hot and cold selections,bakery products , juices and hot beverages . Room rates are very reasonable.Overall this is a superb and cosy base from which to explore the wonderful city of Sofia with its fascinating history, culture, architectural styles , attractions and cuisine.

"Comfortable and Central"

OldTraveler94, London, United Kingdom 21/10/2019

A comfortable hotel with a very friendly staff and excellent breakfast. For me a decided plus was the use of a computer. Taxis from there easy to order and very reasonable. Unlike other hotels, Sky and BBC TV news available in the room.


thomasd70, Rottenburg am Neckar, Germany 15/09/2019

It all looked fine - good reviews, responsive staff on email who booked restaurant for us on first night. But then what a disappointment. My preference of a quiet room on a higher floor ignored. We were given a room on the first floor to the inner courtyard, where you could hear people talk. Rooms don't look anything like the pics on their website. Stained carpet, basic and uncomfortable bed, a door that one could only slam close and which kept no noise from the corridor. Small bathroom with worst hairdryer ever, broken shower holder in bathtub and very basic toiletries. Status as Diamond Select completely ignored, even had to beg for two bottles of water. Cleaning staff loud and rude - made a hell of a noise at 9 am on a Sunday morning. Breakfast mediocre with good choice but poor quality, undrinkable coffee and completely unmotivated, disorganised and rude staff. A bad 3*at best, and certainly no 4* in any way. Avoid.


User 08/09/2019

This week we were on a school trip and after a long night of sleep, we found ourselves surrounded of bedbugs. It was DISGUSTING, there were everywere in bed, in the walls, in the bathroon AND IN OUR SUITCASES. We talked to the general manager and he didn't do ANYTHING. He didn't care at all and nobody walked into the room to see and clean the bedbugs. I WOULDN'T COME BACK EVEN IF THEY PAID ME


SeergioRubio, Valencia, Spain 07/09/2019

There were BUGS IN THE ROOM!! and they BIT US! they were a lot of them and the GENERAL MANAGER told us that that was normal, that we were making it bigger, and after a talk with him he didn't even said a thing, he just hung up the phone, and the hotel DOESN'T EVEN HAVE RECLAMATION PAPERS. AWFUL service, NEVER COME TO THIS HOTEL

"Long Weekend"

RoryR88, Guernsey, United Kingdom 29/08/2019

Great hotel on the outskirts of the central area of Sofia. Probably a 5 minute walk to get to all the bars and restaurant. Hotel itself is extremely clean and well looked after. All of the staff were very helpful and welcoming and check-in and check-out was painless. Price of the hotel was very good as well, would certainly recommend this as a base for exploring the city. Also minimal noise during the evening, I imagine other hotels more central will be noisy with traffic etc.

"Good choice "

Tay2373, Annaba, Algeria 24/08/2019

Well situated hotel right in the heart of Sofia, a walking distance from all attractions, just 10min walk from the metro station to the airport, the room is spacious and modern with a comfy large bed, the breakfast is lovely will suites all tastes fruits, cereal, meats, veg and sweets The staff are nice and helpful All in all good value for money

"Very handy"

popjoyp, london 26/07/2019

Stayed for 3 nights on a short break to Sofia Seems to be more of a business hotel but it's a perfect base and very well located Friendly staff, yummy breakfast and comfybeds! It's in the middle of the city and about 8 mins walk to the nearest metro

"Stop to Sofia"

gtudor722777, Galati, Romania 24/07/2019

Cozy, clean, and well located. I really recommend for no car travelers is a very narrow street if you will missed from the first. . Has a good and various breakfast. Nice views rooms. You can visit the center in 20 minutes.

"Good hotel, good location"

EllisShuman, Jerusalem, Israel 22/07/2019

I stayed one night at the City Hotel and was impressed. It's just two blocks away from Alexander Nevsky Cathedral and in fact, you can see the golden domes when you stand outside the hotel entrance. The hotel is located on a quiet side street. There are two wings and my room was a single, which was a bit small for me as a single traveler. The bed was comfortable and firm. The room's amenities included free WiFi, a safe, mini bar, kettle, and cable television with a large selection of English programming. The shower was good, although the side of the tub was a bit high which could be a slight problem for shorter people. Overall, a good hotel in a good location.

"Good hotel in a good location"

PaulL56, Bucharest, Romania 21/07/2019

Breakfast was excellent. We also liked that the hotel has a private parking. The thing that we didn't like at this hotel was that the housekeeping staff make a lot of noise early in the morning. They shout to each other in the hallways. There is no need for that and management should not allow that to happen.

"Good location"

L3mnes, Pissouri 03/07/2019

Booked this hotel for 14 of us at the start of our walking tour in Bankso. It is close to the city centre and we were able to do a city tour before setting off . The staff were very helpful the rooms very clean , and the breakfast was superb . We stayed here again on our return from Bankso and again were very pleased with it .

"Great hotel and staff"

User 03/07/2019

We stayed 3 nights so we could see a little of Sofia. We were picked up at the hotel by one of the hotel staff who was extremely helpful, he told us a bit about Sofia, told us of sites as we drove past, very welcoming. Reception staff, restaurant and bar staff are friendly and welcoming. Hotel is clean and our room had a bath too which we like. We will definitely going back.

"A week in City Hotel BW Premier Collection"

User 01/07/2019

We spent a week at this hotel. First class in every way. Room spotlessly clean, fresh and modern. Staff without exception friendly and helpful. Breakfast room and outdoor terrace spacious with an excellent selection of everything hot and cold. Same room doubled up as the hotel's restaurant with we used on tow evenings. Once again food and service very good. close to the cathedral and fifteen minutes walk to the main shopping road. Quiet location. Can't really think of any negatives. Many thanks for a very pleasant stay.

"Good hotel"

User 05/06/2019

nice and clean rooms,frendly stuff , comfrtble bed , good braekfast. on the main street near the hotel you can find a good coffee shop with coffee from aroud the world and a mony exchange ( that's open 24\\7)

"Nice quite hotel"

edoobs, Chicago, Illinois 04/06/2019

I stayed here many years ago, but this time it was even better. Since then it has been renovated and updated. The staff as always was gracious and friendly. The room was a little small bit clean and quite. The location is walking distance to most of the major attractions. I used the hotels airport shuttle for an early morning flight, very convenient.

"A little disappointing "

cookbynature, Norwich, United Kingdom 28/05/2019

Due to the limitations of a short business trip to any capital city, I sometimes rely on the hotels facilities in order to refuel between meetings and will therefore choose hotels with the facilities to cater for that. Having arrived late on the Wednesday evening, I wasn't expecting the restaurant to be open and had made arrangements on the plane to get a bite to eat. However, on reviewing the evening menu that night, I was very much looking forward to enjoying the restaurant on the Thursday evening, following a number of meetings that day. Unfortunately the restaurant had been completely booked out for a private event, which somewhat marginalised the other hotel guests who had also paid for this facility during their stay. Room service was not available and therefore the only option was to leave the hotel and find a restaurant. Not great service when everyone staying at the hotel will have an expectation of using the restaurant and we were not informed prior to that evening that we would be excluded from this facility, and for what - more important guests? Another example of bad service was when I asked for an iron and ironing board, in order to prepare for business meetings the next day. I certainly wasn't expecting someone to iron my shirts for me, and whilst I am more than capable of carrying these items to my own room, I would have expected the staff to have delivered these items to the room and not hand them to me in reception to trudge back with. The night I arrived was around 10pm and I was unable to get hot water for a shower that evening. The window had also been left open, which led to mosquitoes in the room, which were annoying to have to eradicate and ultimately I didn't fully succeed and then had to endure a few insect bites over the next couple of days. Fly mesh should be added to windows, if they are going to remain open. Anyway, I was comfortable enough for a short two night stay but was a little disappointed with the customer service, which was polite and professional but perhaps thoughtless is the best way to describe it, so overall, not impressed. I will probably look elsewhere now, when back in Sofia.

"Cute hotel...Best location"

ittai2018, Tel Aviv, Israel 07/05/2019

I did not what to expect from a Best Western City Hotel and from its location. First time in Sofia. It turned out that the hotel looks new, the stuff is super nice and kind. The room was just on the right size for a couple. The view is not the strongest point but it was just perfect for sunset. Breakfast is great. The location is perfect. Just 5 minutes from the cathedral. City Hotel - What a nice surprise.

"Excellent choice, well located "

CarolJara, Campinas, SP 04/05/2019

Excellent choice if you want to know the city. It's located 2 blocks from the old church of Sofia, and 2 block from.the Opera. The hotel it is new, clean with good restaurant which you get 10% discount. You have to pay parking in case you are in car, otherwise you ask for transfer at the hotel which is not expensive. Big bathroom, panoramic elevator and a good selection of TV channels. I highly recommend this hotel.

"Great vaule , close to the city center"

Igor I, Skopje, Republic of Macedonia 02/05/2019

+clean room +very comfortable bed +nicely decoreted and extremly clean bathroom +fine breakfast +avelible private parking for additonal charge ( 10 euro / day) +poliate and helpful staff If you are looking for a few days in centar of Sofia it is nice choose.

"Great location."

alison g, Tamworth, United Kingdom 13/04/2019

This is a city centre hotel. Very well situated to walk any where. Reception staff were helpful. There to pick us up from airport and return us. Very modern decor. Room was comfortable and clean and had everything you need. Fridge included. Breakfast was brilliant. Excellent choice. Comfortable stay . Great location.


User 30/03/2019

I would like to recommend on the hotel best western premier – city hotel – in Sofia. The hotel is located very well in a quiet location but close to a lot of sites. The room was very clean and includes all the facilities needed, the breakfast was very good but most of all the service was great. The staff was kind, helpful and professional.

"Weekend break "

User 19/03/2019

What is there to complain about. This hotel is situated perfectly very near all the attractions or in easy walking distance. Staff are marvellous and so helpful nothing is too much especially the reception staff. Breakfast is oustanding and the choice amazing. Would i stay here again most definitely.

"Nice hotel"

galenag2014, Ruse, Bulgaria 17/03/2019

The hotel is with perfect location at the center of the city. The rooms are very nice and clean, personal is helpful. It is on the quite street. The breakfast is good and abundant. Recommend this hotel.

"Always a Pleasure "

Horse91dancer, Horsham, United Kingdom 16/03/2019

We often stay at this hotel. It is very clean, quiet and comfortable. The front desk staff speak excellent English and are always very helpful. The rooms are spotless and well equipped. It is centrally located, close to most of the big museums and art galleries. They will do a collection to and from the airport. A great little hotel.

"Very good indeed"

MALKYPOO, Skopje, Republic of Macedonia 12/03/2019

Would highly recommend City Hotel. Great location within walkable distance to shops, money exchange, historical sites, restaurants, coffee shops, etc. Breakfast buffet was very nice with a wide selection of choices from eggs to olives. The staff was super, spoke good English, were helpful with directions, and were to a person very pleasant. Our room, as well as the entire property, was clean and properly maintained.

"Good Standard 4 Star Hotel"

Alanthebairn, Falkirk, United Kingdom 11/03/2019

We were happy with most aspects of our stay at City Hotel. Our room was of a good size and had the facilities you would expect. We had a bath with a shower over which was great. Breakfast was a stand out; with a great variety and good quality food. Staff were very helpful and attentive. The residents bar closed at 11 pm. The hotel is a short walk from the cathedral area and is located close to a local school which means it was a bit noisy on weekday mornings. One downside was on our last night there was was a large party in the restaurant with many young kids. Obviously the parents got fed-up with them running around in their and sent them to the bar to play!! Not a very pleasant experience for those wanting a quiet night cap.

"Just ok"

SeanBsb, Lyon, France 09/02/2019

I thought it was a Best Western like in other countries but I believe it is a Bulgarian version. Room was good, but bathroom needs improvement. Breakfast is included but it is just ok. Staff are s friendly and helpful. It is well located; you can walk to the city center to sight see the main monuments.

"Always stay this hotel when I go to Bulgaria."

Escape16580771226, Belgrade, Serbia 06/02/2019

Close to the center and Aleksandar Nevski church which is my favourite.Quite atomosphere that I can sleep cozy, nice breakfast, clean room release tiredness.Whenever I go to Sofia, I will stay this hotel and also, I'd like to try massage next time.

"Hotel in Sofia"

Mark O, Scottsdale, Arizona 23/01/2019

I stayed at this small (61 rooms on 7 floors) hotel in early January on a trip through Bulgaria. I arrived on a bus at the Central Bus Station next to the main train station and simply walked, with my suitcase, about 25 minutes to the hotel which is really not that easy to find so I'd definitely have GPS on my phone or print out a map of the area with relevant landmarks. I found out later that the hotel also offered a free train or bus station pickup service that I should have used. They also have a 10 Euro per person shuttle available to or from the airport. I enjoyed my stay at this reasonably priced hotel. It was in a quiet residential location that made it easy to walk to all the tourist sites and included a very simple buffet breakfast (7:30 am - 10:00 am), had Wi-Fi with 2 PCs to check e-mails and was nice and quiet. In the room were black out curtains, double paned windows, a futon instead of my preferred sheets and blanket, a refrigerator with sodas and alcohol, a tea kettle and safe. In the bathroom was a tub, soap, shampoo, hair dryer and magnifying mirror. The employees all were very nice, knowledgeable and spoke excellent English. The television included, in English; HBO 1, HBO 2, HBO 3, Cinemax 1, Cinemax 2, Nat Geo and the Discovery Channel. This was a nice, small hotel in central Sofia. I enjoyed my 4 night stay and would recommend this if looking for a place near the tourist sites and bus and train stations.

"Trip to Sofia"

RachellRachell, Barcelona, Spain 11/01/2019

Very good and comfortable hotel, very good value for money. We stayed there for several nights. It has a great location, just next to the main center of Sofia. The staff and the ladies at the reception were very friendly and attentive. The breakfast offers quite good choices.

"Great place & great location"

Marrk1981, Brussels, Belgium 10/01/2019

Very good hotel, great central location and quiet as well. Big and comfortable rooms. Very nice and friendly staff. The food in the restaurant was also very delicious, with a lot of choices during the breakfast. Strongly recommend.

"Excellent stay"

Resort00058029311, London, United Kingdom 07/01/2019

Very welcoming staff at reception, lobby bar and restaurant. The were smiled and helpful from check in to checkout. The breakfast is fantastic. What more could someone expect- bacon, sausages, smoked salmon ....Rooms are clean and new. Definitely try nex time go to Sofoa

"Nice Hotel, well located moderately priced"

George T, Tbilisi 23/12/2018

We stayed few nights at the BW City Hotel. Rooms are rather comfortable and clean, of descent size and nicely furnished. Would be better to get 1 more of each towel for sure. Wi-Fi works in all locations, reception is well furnished. As to staff most of them are really nice and helpful. I had bad luck one evening to meet a moody one. I had to scan a document and she was ready to kill me but i somehow survived. Breakfast is nothing special, basics are provided and you get more or less all you need. I was ordering Coffee from the bar as the coffee provided free of charge left something to be desired. Restaurant of the hotel is nothing special, we had dinner there and there are better places around to enjoy better food. Otherwise service was fine. Main issue is the elevator next to the reception. It is extremely slow and irritating. Better to take stairs if possible :). Otherwise as mentioned above nice hotel in a good location with mostly friendly staff and proper facilities for a rate you pay.

"A Gem"

Jesse1551, St. Albans, United Kingdom 02/12/2018

The hotel was a haven and a gem. Centrally located, clean, modern and pleasant - a very good place to stay. I also tried the Italian restaurant on site, which I thought was excellent. I did want to give a couple of pointers to things I felt could be improved upon, even though very minor. First is that my room was quite dark, with a dark colour scheme and low lighting. A stronger lamp might be good! Second was that the hairdryer in the bathroom wasn't very powerful. Third was while I had a single occupancy double room it felt a bit mean that I only received a single duvet! Being away from home is my time to have a double bed to myself! All told though, a great place and will be visiting again.

"Sofia Business travel"

Kevin C, Sterling Heights, Michigan, United States 14/10/2018

The hotel was in a very walkable area of the city centre. There were newly discovered ancient ruins (the city was building a new subway) as well as a fantastic pedestrian walkway with many shops and cafes. The rooms were very nice with king size beds and coffee in room. A delicious buffet breakfast was included. Many eateries in the immediate area.

"great breakfast"

Purplesheep, London 06/10/2018

Nice rooms, some quite small. Good sized modern bathrooms with bath and shower. Breakfast was fabulous with fruit, hot dishes and everything you could expect. Don't miss the banitsa! It's an easy walk to the pedestrianised shopping street and the metro station. We had dinner there one night. It was ok, not great. Service was good.

"Very pleasant hotel, well located"

pierres51, Aix-en-provence, France 03/10/2018

The rooms are large and quiet, the cleanliness excellent, breakfast is copious. The staff is courteous and helpful, female staff that is. Like elsewhere in Bulgaria most males are rough, hard to get "good morning" from them, even when you take the initiative to say it first. As compared to other hotels in Bulgaria on this trip this one rated well. Hotels were generally roomy, but service was sparse.

"Road's Scholar tour hotel"

Candy-MO, US 29/09/2018

Excellent! Very, very clean. Very modern. Typical twin beds for a couple. Bathroom a little tight but very modern and immaculately clean. Breakfast was wonderful. Vast array of choices and all delicious.

"Good stay"

Aeronaut65, Copenhagen, Denmark 26/09/2018

Located approx. 30 mins. drive from SOF airport. Hotel offers shuttle, which we would have used if we knew. The City hotel is not in the city centre, but it does not take long to go there by tram, by foot or taxi. You are a few minutes from the Nevski cathedral. There are a few takeaways, kiosks and 2 cafees near the hotel. The hotel has 2 wings, A+B. Small lobby area with lobbybar, sitting area outside. Ground floor offers meeting facilities, business centre (PC and printer) and Italian restaurant with indoor and outdoor seating. No bellboy service. Allthough requesting a high floor We were located in the B-wing on the 1st floor. Good size room, carpeted, comfy doublebed, clean linnen, Sat.TV, minibar, safe, coffee/tea&kettle. Even the aircon was off, cold air was coming out which made me freeze during the night. (extra downs provided). Bathroom of good sized, Tub was really tall and not easy to get in and out if you are an older person. Waterpressure a bit wobbly. Lights at the mirror could be improved. Room cleaned everyday, cleaning staff seemed friendly, but shouting in the corridors and slamming doors when trying to rest. Wifi worked fine everywhere, and the hotel was clean. Breakfast served from 7am with cold and hot items, all fresh and well prepared. Unfortunately the coffee is not good and 1 machine is not enough when the place is busy. We had a few dinners in the restaurant, all fresh and well prepared. Prices high scale, but still prices in Sofia are quite reasonable. As a diamond client we had 10% off the restaurant bill. Some days we were able to add the bill on the room, some days not!? One evening there were a private party in the restaurant, which meant that we could not use the courtyard or the restaurant, but we could hear the loud music until midnight in our rooms. Travelling with my elderly mother it would have been nice with a warning. We did find staff friendly and helpful, but would probably choose another hotel next time when in Sofia.

"Pretty disappointing on every level"

User 13/08/2018

I don't like to leave negative posts at all but this was a real disappointment to our start in beautiful Bulgaria. The poor service and disappointment started at the front desk - they couldn't find our reservation and when they did, we had booked and paid for a deluxe/superior room. We were put in a room which was definitely not like the superior or new rooms in the pictures. We were told the only difference was the toiletries - this was clearly not the case. The bathroom was shabby. The shower was broken off the wall and the tiles cracked. The hotel lobby is in the middle of being updated, there are bags of cement and dust sheets everywhere. The breakfast was good and plentiful though! Really sad to have to have written such a negative review when others seem to have had a good experience - but our stay and the way we were treated really did leave a sour taste. I wouldn't stay here again and would think twice about Best Western again now.

"Good hotel "

Federico B, Verona, Italy 12/08/2018

The City Hotel is located just 5-minutes walking from Alexander Newsky Cathedral and 10-minutes walking from the city center. Hotel is modern and staff is really professional and helpful. Private parking available next to the hotel or other public parking just outside the entrance. My room was not so big but comfortable and clean. Breakfast was quiet good even if not exactly as per 4 Stars hotel. In the average a good hotel not so far from the city center.

"Location, location, location!"

User 06/08/2018

The hotel is modern, the rooms are very confortable and clean. The bed and pillows were so good! The staff is very friendly and helpfull. The breakfast was good, with variety and different options. The location is amazing!!! You are 2 min walking to the Aleksandar Nevski Cathedral (as soon as you leave the hotel you see the cathedral on top of the street) and also 1 min from coffeeshops, restaurants, Atm, supermarkets. The hotel is perfect to visit Sofia because it is central and very near to the monuments, museums and main streets/areas. You can also reach vitosha boulevard in just 10 min walking . We didn't use the subway during our stay because everything is near the hotel in walking distance. The hotel is very quiet, no noise in the street or inside the hotel. A perfect choice if you are traveling to Sofia! the entrance of the hotel

"Our stay in Sofia"

User 25/07/2018

We stayed in this hotel for 3 nights and this is our positive and negative things that we can say. +Breakfast was amazing, a lot of choices - pancakes, salmon, Bulgarian nacional bread, a lot of warm dishes and more - just can't write the all food. +Location was really quiet +They offer taxi for us in the morning - 13levas to airport +They give a breakfast box for us in the morning - 2 delicious sandwiches, banana and water +The staff help to us a lot - we have many problems and they worked well. +The room was really clean and every day they washed our room and change everything. -In our stay time many things in our room broke - the kettle, the lamp, the shower - too much for 4 stars hotel You can stay at this hotel if your priority is breakfast, good service and central location.

"Ideally located. Excellent breakfast"

wendyw59482, London, United Kingdom 23/06/2018

Clean and comfortable, this hotel is ideal for a weekend break. We ate in the hotel's Italian restaurant upon arrival and the food was excellent. Good value too. Only a short walk from the cathedral the hotel is ideally placed for sightseeing. There was loads of choice at breakfast and I especially liked the smoked salmon. Would thoroughly recommend.


User 20/06/2018

CAN'T FAULT THIS. I see a few have sai dthat it is poorly isn't..the cathedral is literally yards away..and although the road the hotel is in looks ran is no different than any other road in Sofia... it is just the way of things... we couldn't fault it and the breakfast ( which is free to guests by the way) amazing.

"Excellent Hotel highly recommended"

BostonSkier, Northborough, Massachusetts 17/06/2018

We stayed at this excellent modern hotel two nights. It is about a 15 or 20 minute walk to all the historical sites in downtown Sofia. We had a small room on the 4th floor. Good refrigerator, large flat screen TV with several English channels, good air conditioning, large windows that open, and a very comfortable bed. The bath room had a shower stall, but a problem was that the shower flooded the bathroom floor if you take a long shower. Excellent buffet breakfasts, one of the best during our 35 day trip to eastern Europe. We had a good dinner in the hotel restaurant the first night. We used their shuttle service to take us to the air port. It was convenient, efficient and reasonably priced. This hotel is highly recommended.

"Nice hotel, good location"

BT3rd, Windsor, United Kingdom 30/05/2018

The hotel is just a 10-15 min walk to the city centre and only 5min from the great golden cathedral, so well placed to see the sights. The hotel itself is new in appearance. Check-in was quick and efficient. The room was a corner suite. The view was nothing to speak about but the suite was roomy with a nice small bathroom. There are six English film channels on the TV, but didn't find any CNN or BBC news channels. Breakfast had a nice selection of food from smoked salmon to European bacon, salad, cooked meats and pastries. Overall a nice hotel within walking distance of the city centre.

"Mix up on check in but rest brill."

harvey3705, Peterborough, United Kingdom 07/05/2018

Booked via an internet Co. Great comms back from the hotel and confirmed they had my order. Booked this due to cost and location. On check-in the receptionist missed off a room . She said we only booked 4 not 5 !!!! panic. After trying to charge for another, she found the other one. YESSSSS.This was the only down side. Human error. But was corrected just in time. We were in block A. Rooms very clean, good layout for a city hotel, ,mini bar, tea coffer etc, (No Eng breakfast tea in the room) but you could get some. Other teas in room, just as nice. Beds and pillows fine, Views from top floor brill. All staff members were great. Very small bar, but plenty to drink. Breakfast was far better than we all thought. Most things available that you would expect from Bulgaria. Bathroom V Good. shower had plenty of pressure and easy to adjust. Towels - no issues. AC was ok. We had a terrace, with good weather we used. It would have got 5 out of 5 if the check in was a small bit better, so lets say 4.5 from me. Thank you all at BW City Hotel. Would deff come back and stay again. The above comments are from all 11 gents who stayed.

"Very good hotel in good location"

Miguel_PM, Alges, Portugal 29/04/2018

Very good location, confortable room and good service, generally. The location was excellent. On the other hand, np commodities in the bathroom, except liquid soap, and although the breakfast was good the staff was slow in replacing missing items and food.

"Comfortable, good location and spotlessly clean"

Camie513, Edinburgh, United Kingdom 10/04/2018

We really enjoyed our stay, room was freshly decorated and furnished, breakfast was decent and all staff were very helpful. The rooms were spotlessly clean, towels and bedding were top quality, definitely stay here again if back in Sofia.

"Enjoyable short break"

mariedublin498, County Dublin, Ireland 21/03/2018

Just home from 3 night break in this hotel. Very good location, very quiet area, yet very central. Room clean and spacious, Excellent breakfast with great variety of hot and cold dishes. Staff were very friendly and helpful. Would definitely stay in this hotel again.

"Holidaying with the ladies"

Jo492013, Tullamore, Ireland 15/03/2018

A lovely hotel, very central. Lovely room with plenty of room. Though near the city centre, the hotel was very quiet. Staff were very helpful and the breakfast more than adequate. Would definitely stay there again if I visited the city.

"4-nights stay and it was good to stay at City Hotel"

User 17/02/2018

Normally I pick the hotels myself but this time it was done by my internal travel department. And they had chosen a very good hotel for my 4 days business trip in Sofia. Check in went super smooth and I had the corner suite on the 6th floor. It's really a big room. The internet connection was ok enough for me to do some late work, but the connection was not fully 100% reliable. The room was clean and kept clean by housekeeping every day. The most annoying thing about my room was, that the climate control could only warm the room but not cool it down. So even on 19 degrees it was freaking hot. Putting it in the cool modus, I'm only getting an error message. It seems only the heating modus was working, So the best solution was to turn it off I had one dinner at the Italian restaurant at the hotel. It was actually very good and really not expensive. In Sofia I found out there are plenty of other good places for food and drinks. And my Bulgarian colleagues were a good guide. Every day breakfast is in the restaurant. For me there was enough choices and it was ok. I did get a nice breakfast box from the hotel when I had to leave at 05:00 in the morning. And it was yummy! I was happy that the hotel offers a shuttle bus to the airport that operates 24/7. It costed me 10 lions. I really liked my stay and would definitely reconsider city hotel for my next stay. And recommend it for any one who wants to visit Sofia.

"4 star hotel in the city center"

ReisendeCat, Bucharest, Romania 11/02/2018

This is a good location for the center of Sofia close to many points of interest. Cozy hotel with newly refurbished and renovated rooms. Very clean. Good breakfast and also quite good wifi signal. Nice staff ready to help. Enjoy

"Comfortable 4 Star"

MarkW55, Castle Douglas, United Kingdom 04/02/2018

This hotel is well-located close to the centre of Sofia and just off a major road. It has 4 stars, good english is spoken and the level of service is very good with a front desk that is open 24 hours.The hotel has two wings with a restaurant serving both - that said, it is not a particularly big hotel. Rooms probably vary, but ours was well-equipped with a kettle, hair dryer, minibar, flat screen TV with plenty of channels etc. The room was kept clean and was pleasantly decorated. The bathroom was also well-illuminated and well laid out with an efficient shower. I found the pillows to be uncomfortable and an extra memory foam pillow was supplied - that said, others appeared to find the beds and pillows comfortable. Breakfast is a buffet with cereal, fruit, eggs, bacon, vegetables, pastries, pancakes and much more - an excellent choice with good fruit juice, teas and less commendable coffee.It pays to arrive early as the hot food can cool towards the end of the serving period. The restaurant, La Vita e Bella, is also a good choice for evening meals with a good menu and service and very reasonable prices. Wi Fi is available in the restaurant and worked very well within the rooms. I'd be happy to stay here again.

"Good location near monumental side of Sofia"

User 03/02/2018

Very good price abd location, near of bug avenues, Cathedral, Russian church, abd official buildings. Basic breakfast and clean abd comfortable rooms. Very priced ! Near restaurants and very good walking connections.

"Fabulous, a great choice"

Leigh-Harrington, Sutton England 30/12/2017

The hotel laid on the transfer from the airport which was good value for money if you don't fancy coming by tube and then walking. That said the hotel is extremely well situated close to everything without being overrun by noise from the city, everything was in walking distance. The staff were really nice and helpful, the room was clean and comfortable and we had a superior room in the roof which was worth the extra. Breakfast was tasty, filling with a great choice and served in a nice spacious area which offers outside seating in summer. They have an on site bar and the Italian restaurant that operates on site was excellent and great value. Would highly recommend and would definitely stay again.

"4* Professionalism ?!"

NatiFe23, Thessaloniki, Greece 30/12/2017

We arrived on the 24th around 17:30. The first impression was average. After the check in, I saw a note that the only restaurant in the hotel will operate till 18:00. I asked the reason - they told me: the staff will celebrate Christmas Eve with family...If we knew it earlier, since nobody informed us, we could eat somewhere else before arriving at the hotel. So, we started looking where to eat in Sofia in Christmas Eve where the majority of the restaurants were closed. Obviously, the next day was again closed ( staff again with family )... so I asked the reception when they will operate again and they didn't even know to tell me exactly. We decided not to try at all this restaurant. Breakfast was quite good however when the coffee machine ran out of cappuccino the waiter told me that is finished for today, they will refill it for tomorrow. What ?! In a 4* hotel ?! Room: booked superior double, it was nice, good WiFi, lot of amenities BUT please change this awful bottle of water!! *The housekeepers where really good at their job! Position: 15-20' to go to reach Vitosha street - the Main Street of Sofia. 7-10' to Alexander Nevski Church.

"Great location. "

User 25/11/2017

First time in Bulgaria. The town centre is just a short walk away, down one straight street, so it's difficult to get lost. Staff are friendly, hotel was clean. Comfy beds & nice big fluffy cushions. You won't regret staying here.

"Good location, close to the city and attractions."

natasha t, Canberra, Australia 20/11/2017

The Hotel rooms were clean, with some views. The room had a fridge, TV with English and the Hotel offered a good breakfast selection. Staff spoke English and were able to assist us with brochures and maps. The restuarant offered Italian dining and was well used.

"Great location newly refurbished hotel"

bilyana n, Sofia, Bulgaria 07/11/2017

I had a great stay at the City Hotel, i have visited before too but I was pleased to hear that the hotel was recently renovated and it was the perfect choice for my last business trip. Location is perfect - quiet street but very central, I had dinner in the restaurant which was very tasty and loved the brand new rooms and thought that the lobby was perfect for a business meeting. Will be back soon.


Troter69, Skopje, Republic of Macedonia 06/11/2017

Very Central Hotel ,operating already for last 12 years,close to Aleksandar Nevski church,Parliament central walking zone Vitosha street.Many Restorants arround in 5 min walk,staff is very kind ,rooms are very clean and Hotel is fully renovated. Parking is extra cost 5 euro but very secure.

"No frills stay"

TeLeGourmet, Athens 02/11/2017

Decent choice if you're travelling on a budget. Wouldn't recommend it for a romantic break, but neither for a business trip, if you need to do some work in your room, since there's no desk (at least not in the room that I stayed in). The location was not very convenient in my case, not even my taxi driver knew how to find it. Other than that, it's clean, quiet, pretty basic inside, helpful staff, good wifi coverage and good breakfast too.

"Right in the center of the city"

Maciej H, Porto, portugal 15/10/2017

Very good location. Metro station 600 meteres from the hotel. Taxi from airport 13 Lewa. Very good breakfast. 500 meters walk to the center. 200 meters from Nefsky Cathedral. New rooms with great amenities. Stay in the corner suite,

"Great Hotel"

zoe17, zoe17 09/10/2017

I spent 4 nights at the hotel in two separate stays as part of a group tour. I liked both rooms and each had a nice decor. The location is just a few blocks from the Alexander Nevsky Cathedral, though getting there was an adventure sometimes because the main street running perpendicular to the hotel's street was torn up, ie, down to the dirt. Additionally, there's a kiosk across the street that sold water and snacks at very reasonable prices. And a Subway was about 2 blocks away. Breakfast was great, featuring not only the usual eggs and stuff, but also including smoked salmon. Our group had dinner there one night, and the food was very good. I enjoyed the fried fish. The only issues were getting a few mosquito bites while staying in the first room, plus waking up due to partying folks arriving back at their rooms between 1 and 4 am. There was a large contingent of youngish folks staying there on a Saturday night..

"good location but it is a bad location; read on"

427BeatleBob, Watsonville, California 01/10/2017

it is a good location because of its close proximity to major attractions. You can walk to these attractions but the neighborhood is a little creepy. I do not think it is safe to walk at night. My room is a single. Physically, it is on the small side. You do have a very small desk with chair, coffee maker, hair dryer, room safe, and a mini bar. You cannot have some type of physical disability because of the elevated bath tub/shower combination. It was a little awkward to step up onto the tub. The first night, I was on the sixth floor where I can hear the jet airliners take off over the city. Plus, it was a Saturday night and there was loud music played until midnight. Due to mix up with group information, I was moved to another single room on the third floor. The rooms are clean and kept up They do serve breakfast from 7am to 10:30am. They serve scrambled eggs, sausages, smoked salmon, bacon, etc.

"Great Stay"

semanticvision, Los Angeles, California 28/09/2017

The hotel is close to many major tourist sites. There are many good restaurant in walking distance. The room is nicely kept and the amenities very nice. The bed is comfortable and the breakfast is very good. A nice modern oasis.

"Nice hotel, nice location"

Silverino, Milan, Italy 01/09/2017

The hotel is located just a five minutes' walk from the beautiful Aleksander Nevski cathedral and fifteen minutes' walk from the main pedestrian area. There are some good restaurants nearby and the neighborhood is calm, quiet and safe. The hotel was recently renovated and the rooms are quite new. My room was on 5th floor was 4x4 meters and had a nice small but new bathroom with shower. Furniture was quite new and modern design. I loved the parquet on the floor, the best one I've ever seen. Unfortunately in the room the free WiFi doesn't work well and the connection sometimes does not let you download emails and access the internet for few minutes. Breakfast buffet was good. There is one italian restaurant available but I did not try that. Service was ok.

"it is good value for the money supposed there are no weddings"

User 30/08/2017

We spent a few nights in this hotel around 5 years ago and it was a very good hotel for the money. It would still be if they would care a bit more for their guests and not only for the wedding guests. Location is very good, close to the center but at the same time quiet. Bed is comfortable and rooms are spacious and clean. Breakfast is average. Now with the bad and very bad things: WiFi signal is not good...but this is nothing compared to the other problems we had. This year we spent first 1 night and after about 1 week another 2 nights. Each of the 3 nights there were weddings organised in the restaurant. We could not get anything to eat or drink from them, the restaurant was not serving the hotel guests! The music was not loud, however, around 4-5 in the morning when the wedding guests were probably heading home it was terrible. All this time, wedding people went outside to smoke (just beneath the other rooms) which was annoying. My wife + little daughter got stuck in the elevator ....if you push the emergency button the service applies for BW Hotel City Pleven! When we got back after 1 week the elevator was not working at all any more (maybe it was better like this). My parents-in-law were woken up at 5 AM to move their car although they've parked in a spot indicated by one of the employees of the Hotel. In the last night we were woken up shortly after midnight by the fire alarm. It was apparently because some fireworks from the 2 weddings going on downstairs. In short, it was a bad experience, they have to decide if this place is a hotel or a ballroom and act accordingly, it doesn't seem like both can work.


Barbara S, Lancashire, United Kingdom 21/08/2017

I visited this hotel with my husband on a two night stop over in Sofia. We arrived very late on the first night the receptionist was pleasant enough and concierge took our luggage from the taxi to our room. However, on the second evening there were two weddings in the hotel. We were rudely informed the bars and restaurants were closed to hotel guests and if we wanted a drink there was a coffee shop at the top of the street. I feel this is totally unacceptable as we paid our money in good faith that the hotel had it's own bar and restaurant. If it's the case that bar and restaurant closes to guests in the event of a wedding then that information should be available on the booking form. If you cater for functions then you should have adequate facilities to still cater for your paying guests also as they are just as important. Note to any body thinking of booking check there isn't a wedding on here before you book!

"Friendly, small hotel in the centre of the city"

abager, London, United Kingdom 17/07/2017

I travelled alone and obtained a good price at the last minute, which perhaps is why my room wasn't as stylish and up-to-date as the one in the picture. But putting that aside, and in the circumstances it didn't matter to me in the least, this is a good hotel, friendly and convenient. Apart from the scrambled eggs, which were both granular and watery, the breakfast was excellent. I had some difficulties with accessing my room (the lock malfunctioned) and needed help from the staff to enter and exit, but all was handled in a good-hearted and helpful, sympathetic manner. I would stay here again.

"very good"

User 20/06/2017

Hotel is in an excellent position. Apart from being in a pedestrian area it has a central position, clean and good breakfast. Our bathroom was a bit small but it had all the amenities. I would certainly recommend it.

"A nice place to stay in Sofia with very good location"

User 12/06/2017

I have stayed at the City Hotel in Sofia for 2 nights (05 - 07.06.2017). The room was good. The food was good. But I wish to highlight the hospitality of the two receptionists at my arrival in the evening. They were very informative and did their best to make me feel welcome even though the arrival was after 10 pm.The other receptionists should learn from them. Human resources definitely make the difference. Very good location. I would recommend this hotel.

"Solid Choice"

Dario S, Toronto, Canada 07/06/2017

I have stayed at the City Hotel in Sofia for 1 night only. It was not planned, but more a super last minute booking. I feel like giving a thumbs up to the decor of the public areas of this hotel. Clean and well kept. The business centre has 2 computers with large desks and comfy chairs. The internet connection was also great. I believe it to be also a printer. Basically everything you would expect and need. My room was nice and comfy. Didn't take full advantage of it as I checked in very late at night. The overnight agent was kind enough to give me a late check out due to the circumstances. In the morning I have enjoyed the buffet style breakfast in one of the dining areas. The food quality was good! The highlight of this stay was definitely the front desk agent at check out. I do not remember her name but she is the nice girl with glasses that worked Sunday morning, June 4th. She was very helpful to assist me and went above and beyond by giving me recommendations.

"A good location for sights."

LynneOz, Gold Coast Australia 03/06/2017

At first I was given a very small room with wallpaper peeling off and in the other wing which was a maze to get to.Thanks to the staff they changed me to an apartment with a balcony for no extra cost. Otherwise I would have left. Breakfast was adequate and a nice courtyard there. I had dinner in the restaurant one night and the food was excellent. Rude waiter though. The driver was great, gave me a history of the city. WiFi, location, quiet, walkable to all attractions.

"A Fine Place To Stay In Sofia"

yoram a, Jerusalem, Israel 01/06/2017

We stayed at the hotel for 3 nights. The hotel is not big and very centerly located near the Nevsky Church on a quiet street. The rooms and the bath room are spacious and the hotel is very clean. Internet is free and good also in the rooms.In the room they offer sleepers , nice to have. Breakfast is rich and there is a lot of choice. Front desk was helpful. There is a restaurant in the hotel but we except for breakfast we ate outside.

"Great central modern hotel"

bilyana n, Sofia, Bulgaria 21/04/2017

I stayed in this hotel last week and had a great experience. It is perfectly located in order to explore the city but still on a quiet street. It has just been renovated so everything was brand new, very fancy and functional. The staff were excellent, very polite. The restaurant is quiet, perfect for relaxing lunch in the garden and the pasta was great.

"The worst hotel ever!!"

elliped, Thessaloniki, Greece 25/03/2017

When we came there was a reinnovation goung on and they gave us rooms that have naked cables inside,paint all over and a guy fixing the window outside early in the morning!!!we found a blouse in our room a day!the breakfast was till 10.00, we went 9.50 and they had everything taken away, whoever sat in the table enjoying his breakfast they went and took the plate from him. This is not 4 star..this is 0 star!!!!

"A Good Hotel"

Stephen Charles S, Salisbury, United Kingdom 01/03/2017

very close to the main sites of Sofia; just a 20 minutes stroll to the Vasil Levski sports stadium; has own car service to take you to the airport @ a more competitive rate than the normal but reputable (known as OK taxis) taxi service; breakfast is a buffet with lots of choice; very helpful reception desk; modern soundproof hotel with all facilities

"A good hotel"

GeorgeSemertzakis, Athens, Greece 15/02/2017

This is a good hotel located 15 minutes walk away from the main market street in Sofia. For its price and its location it offers a good value for money .Friendly staff in the reception but not in the restaurants (it has an Italian restaurant that we did not try), nice breakfast and a clean room. Rooms are in a reasonable size. There are definitely better choices in Sofia, but given the money that we paid it is ok. If you are in a budget trip it is a value for money hotel

"Cozy and friendly in the heart of Sofia"

Geripavlova, Sofia, Bulgaria 25/01/2017

The staff is very friendly and helpful and giving us recommendations about restaurants and local attractions. It is located on a quiet street making it easy to walk to many major sights in Sofia.Our room was cozy and modern, breakfast is delicious! Would definitely be back again

"Good but could be better! "

Khammo, Manchester, United Kingdom 15/01/2017

Mixed review! Good points: Friendly staff with good English. The most comfortable beds! The hotel is situated on a quiet street and is walking distance to all sites. Nice touch with breakfast in a bag to takeaway for our early morning flight. Good heating system in the rooms. Great shuttle service to the airport! Points to improve: Restaurant/breakfast room is far too small for guests. Had to wait around 15minutes for a table and no presence of staff around. No bath in the bedroom. We paid €70 for all you can drink and and eat at New Year's Eve. Felt this was overpriced and not worth it. Very cold (supposed to be hot) buffet food!! Surprised people weren't ill.

"Excellent value for money"

User 08/11/2016

I stayed in the hotel for a business trip. The location is perfect, quite street but central, within easy reach of all sights and cheap taxis to business centres that are not in the city centre. Staff was extremely friendly and accommodating to my requests, room in the wing next to the hotel was great size and modern. The lobby is very modern with great design and the breakfast is quite good in variety for a city hotel.

"Value for money, over the top!"

User 24/10/2016

I've been to some 5* hotels that doesnt have the service, food, rooms e.t.c. As yhe City Premier Collection hotel. I enjoy my stay here, everytime i am visiting the city. Delicious breakfast, perfect location, good prices - what else to expect :)

"Business "

User 01/10/2016

I visited this hotel for a business meeting. The architecture is like a labyrinth. It seems to have different wings and different elevators, since the hotel is based in two different buildings. The reception is very helpful. I found breakfast ok, but my colleague had diaroia. Don't it in the restaurant boufet cause they serve yesterday's.


Warren L, Ottawa, Canada 30/09/2016

The hotel is good though unimpressive. The hotel is just off a major street and within walking distance to all attractions. The rooms are simply furnished. A big plus is the abundant breakfast. A negative is the very weak wifi signal.

"Hotel Best Western City Hotel/Sofia"

Doron N, Sofia, Bulgaria 30/09/2016

Very convenient hotel on a small and quiet street. However, very centralized and in a few minutes walking distance to central sites. Very easy to go around the main attractions of Sofia. Also not far from the airport and the hotel has a shuttle if you need one to and from the airport.

"Modern contemporary."

kbneil, Sydney, Australia 27/09/2016

Modern spacious contemporary rooms with very comfy beds. Easy access from the airport, being around 20mins taxi with a fare of around 15-20Leva(€8-€10). We had a lovely included bfst on our rate and the staff were lovely. Hotel is around a 10min walk to Serdika Metro and the start of The Vitosha pedestrian mall. We would stay again at this hotel. Parking is available next door at a fee.

"Good hotel for a short trip to Sofia"

Mieke B, Eindhoven, The Netherlands 26/09/2016

I was for a business trip in Sofia for 5 days and stayed in the City hotel. Good facilities. Room had a good bed and shower. Breakfast buffet had plenty of choice (very sweet cappucino :(). Staff was very friendly and helpfull. Very good location and everything you need.

"Excellent location"

BINz84, Dubai, United Arab Emirates 16/09/2016

Good central location..ideal for short trips..helps to give you a chance to enjoy the city walk.. good breakfast varieties with outdoor facilities.. good staff members.. clean and neat rooms.. highly recommend to anyone

"Depends what you are used to"

honeylosangeles, los angeles 07/09/2016

Let me start by saying the staff are really friendly and helpful, and the location is great easy for walkers, and taxis are extremely inexpensive for everyone else. The room was a little subpar/dated, but it is totally adequate. It was my first time in Bulgaria, so perhaps this is typical or maybe better than average accommodation by Sofia standards

"Really nice and modern hotel!!!"

User 07/09/2016

It's really close to the city center. The rooms were clean and comfortable. As a wife to an Italiano i must say that the coffee on the breakfast was really good and aromatic and great start for your day!!

"A good choice very close to the city center."

Stepan P, Thessaloniki, Greece 03/09/2016

We stayed in City Hotel, BW Premier in Sofia for a night but it was so close to the city center that we didn't use any transportation in order to visit some of the many interesting sights. Cheap parking (5e per day), nice and clean rooms, good breakfast (always space for improvement), kind and helpful staff (english fluent). These are enough for us to make it our regular hotel in our next visit.

"Great hotel and nice place for meetings "

User 02/09/2016

At the heart of the city with a very pleasant atmosphere. Friendly staff and high quality service. I recommend the restaurant for every type of occasion. Convenient location for meetings, in the modern atmosphere of the lobby bar with nice aromatic coffee. I highly recommend!

"a few steps away from the all must see attractions in Sofia"

office678, Sofia, Bulgaria 22/08/2016

well... i like the location, i love the breakfast, i will surely come again. The whole new renovated lobby bar looks amazing. and the La vita e Bella's restaurant is simply amazing - really love the food. i've enjoyed my stay.

"Very good hotel!"

User 08/08/2016

It was a good weekend passed in your hotel! The room was clean , and we appreciate it ! The breakfast was tasty and various! The hotel is near the center ! if you want to have a good weekend spend it in Bw premier city hotel! You will like it !!!!!!!!

"Modern hotel with very pleasant surprises throughout."

Robert C, Playa Blanca, Spain 25/07/2016

Travelling to Sofia and seeing Sofia you are unsure of the standard of hotel you are booked into. The surprise of a modern hotel with modern decor which looked fresh, new and of high quality was a good start when entering the hotel. Reception staff first class with sufficient English for communication. Italian restaurant and bar provided excellent fare and the meeting rooms and corridors had all good quality furnishings. Rooms big enough with all necessary fittings befitting a modern hotel. Wi fi was good and no problems. Tea and coffee facility in room. Location good with main road facilities fifty yards away. Unlikely to be back in Sofia but very likely to give this hotel a very high recommendation.

"Great 'value for money' stay at City "

User 17/07/2016

Perfect place to stay if you want to be in a 5 minutes walk from the very heart of the city - the Alexander Nevski Cathedral, the Parliament and the shopping areas around. I enjoyed the restaurant with the delicious meals at Fair price, just as good as the breakfast. I've been in many 4* hotels true the capitals of Europe, but the price/quality here is really one of the best ive got. Thank you, will be back soon.

"Decent Hotel"

MaLa85, Trondheim, Norway 07/07/2016

The Hotel itself is located 15-20 minutes walk to the city centre. Great when you drive a car and don´t want to get stuck in traffic in the centre itself. The staff is helpful and give you the service you need. The room is exept wall to wall-carpets on the floors clean and good enough. Breakfast is standard, with different breads to english breakfast. We got a room towards the street, which really is no problem because the streetlevel is so quiet, but we awoke early because of the cleaning staff starting to do their work in the hall, and the room was not that good isolated for sound.

"Overall very satisfactory"

Terri H, Sacramento, California 22/06/2016

Here are the positive feAtures of this hotel: great bedding, good location, good price, great shower, good internet. The safe did not work, and the shower soap dispenser was out. The staff was fairly responsive to our needs.

"Weekend break"

David V, Manchester, England, United Kingdom 18/06/2016

We arrive Rd in Bulgaria on a 2 week A/I holiday. But mid way we hire a car and made for the capital Sofia. The city hotel is in the heart of Sofia and everything is on your door step (in fact you can see Alexander Nevski Cathedral from the front door). The room a big and modern, and breakfast was what you expect in a place like this. Over all it's a great hotel for a city break. Good price, location and clean.

"Quality hotel in great location"

joibul, Sydney, Australia 30/05/2016

Following two weeks of overpriced, poor quality accommodation in Scandinavia it was a pleasure to arrive at the City Hotel in Sofia. Great location, just two blocks from the Alexander Nevsky Cathedral, the hotel is a great spot for leisure or business activities. The rooms are a good size with modern quality bathrooms. The breakfast buffet is also really good. The hotel staff were extremely helpful and pleasant, booking tours and assisting with any requests. This hotel offers a value for money option in an interesting and under appreciated city. Highly recommend.

"My first visit to Sofia"

Vadim F, Beersheba, Israel 22/05/2016

If you need a quiet, well-equipped hotel with an excellent service, friendly staff, clean and nice rooms, wonderful view, situated near historical places, it is the Best Western City Hotel. Highly recommended!

"Great Location"

User 22/05/2016

Very close to heart of the city, happy staff (Except the bellboy), good brekfast, low price, basic and useful room decoration. Complimentary tea, water, coffee, chocolate in the room. Taxi takes only 2 euros From the central bus station and 2 euros from Vitosha Street city center.

"Affordable proper hotel at good location "

User 14/05/2016

We were here, close to Alexander Nevski Cathedral at a good central location for around 270 euro with breakfast. Therefore you get a rather large and clean room, everything is functioning but with some protest, average breakfast, satellite tv with broad offer of stations, good WiFi and friendly and helpful staff. And a rather cheap shuttle service to the airport or good parking facilities when you come by car. To complete: a midrange fairly priced well located hotel. I can advice it.

"Great Place to Stay"

BigJim27, Arlington, Virginia 07/05/2016

I've been staying in this hotel since it opened on business trips. Its location is excellent, it is modern and clean, the staff is always helpful and speaks English well, the food in its cafe is quite good and the breakfast buffet excellent, and it is on a quiet street. Beyond all else, its prices are quite reasonable. I fully recommend it.

"Expensive, smelling rooms,very poor breakfast"

hanzeynep, Sofia, Bulgaria 28/04/2016

I stayed 4 nights for a business trip: 1.It was 88 Euro for night for 1 person. It is too expensive for these kind of standards. 2.The hotel room 110 was smelling. I applied the reception for this but did not offer anything! 3. TV does not work. 4.There was a spider in the bathroom. 5. Hotel has a restaurant like a disco and because of high music levels I could not sleep during the night. I called the reception after midnight!

"Good location"

BanskoJB, Bansko, Bulgaria 26/04/2016

Booked a family room with Sofa bed (on the drop down where bed preference is on, Arrived to be told they did not have one and showed a room with a camp bed :( was offered a corner suite with a sofa bed but would be 19 euro extra...... Had to pay but felt aggrieved! Other than that the hotel was clean and modern and the restaurant was great.

"Good but not top"

Sacchini, Parma, Italy 06/04/2016

Good location, not far from most attractions. Room is spacious, clean and silent. Breakfast is ok even if not rich as others. Hall and restaurant are nice. Anyway, room and bathroom interiors would really benefit from a renewal. Furniture and equipment show their ages and are not the same level as other Best Western Hotel around the world.


User 30/03/2016

The hotel is average of what I have visited so far. Room is quite outdated and toilete should be repaired. Everything you touch has been fixed just not to fall off. TV is very small but programme selection is great. Personell is very friendly and helpfull. The food in the restaurant is average as well but the waiters are very friendly. Didnt have time to check other hotel facilities. Overall good hotel for short business trip and will probably visit again in future.

"Another home of mine"

User 24/03/2016

I own a few nice words about that place. I am coming to this hotel for 5-6 years already on 2--3 weeks time and stay 2-4 nights depends on amount of work i need to make in 2 companies i am managing. For these 5 years i had only nice experiences with friendly stuff. I really feels this hotel like my second home. Service is top quality, rooms are ok, whenever they have space i am getting apartment instead of standard room with no surcharge, Italian restaurant in the hotel have an excellent food. People working there are always very helpful, polite, professional and kind. The only problem from half a year ago is with parking - hotel has just a few parking places and i am often in trouble with it but the employees always find some solution (this is the only reason why i rated hotel with 4 points - otherwise it will be full 5 points from my side).

"Nice hotel"

User 17/03/2016

A small nice hotel. Cosy rooms witheverything you need. Breakfast nothing special. The coffee in the room is good but the one served for breakfast has no cofein in it . Hope they will change it. Staff really nice, quick check in and out.

"Value for money"

Dirk3061, Belgium 10/03/2016

This Best Western seems quite new, and simply offers good value for money. Rooms are fine, restaurant ok, bar area a bit dull, but decent. Service is not fully professional. Location in a quiet street and yet close to centre. Recommended for a short trip to Sofia.

"Really great place to stay."

László M, Paris, France 01/02/2016

We stayed there for 7 days, with 30 graduate students to celebrate. That was a real pleasure to stay there, every room felt comfy, breakfast was really good with real juice ! Staff was really kind with us, offered us shuttle to visit if we wanted to, always answering our question with professionalism. I highly recommend this BW, located 6min from Metro Uni St Kliment, and 12min from Vitosha District.

"Nice and modern hotel"

User 11/01/2016

Very nice and hotel on a very quite street in center of Sofia. Nice, clean rooms. Good restaurant with tasty cuisine. Nice beds, even sleeping with kids;) good room service and nice reception. Modern look and nice design. Strongly recommend

"comfortable beds and great central location"

Kaasaarl, Vienna, Austria 27/12/2015

The bed was very comfortable. Bathroom clean and well equiped. Due to my upgreade from double room to suite I had living and a bedroom. Staff was friendly. I cannot comment on the breakfast because I missed it. A small fruit basket was in the room upon arrival. Tea and coffee could be made in the room using a electric kettle.

bwcity, Front Office Manager at BEST WESTERN PLUS City Hotel, responded to this review
Dear Sir/ Madam, Thank you for your positive feedback. I am glad, that you enjoyed the hotel amenities and hope next time, you will leave us 5 star review. Kind regards, Gergana Pavlova

"Excellent location and food, strange design"

Milena_d, Glasgow, Scotland 14/11/2015

It is a great location in the city centre but not if one has a disability (access to nearby central street is via a flight of stairs). I found the design of the common spaces strange and one of the wings is accessible after walking in a set of corridors which looks a bit like a labyrinth, with one slow lift servicing the wing - but the staff is nice and the restaurant offers good Italian fusion cuisine.

bwcity, Front Office Manager at BEST WESTERN PLUS City Hotel, responded to this review
Dear Milena, Thank you for your review. I am glad that you liked our staff and the fare at our Italian restaurant and regret to hear that you did not enjoy the design of the common spaces as we recently renovated part of them with the help of an Italian architect and have received many positive comments from both regular clients and first-time visitors. We take clients'reviews seriously and will work on improving the lift service. We look forward to welcoming you again!

"Weekend a Sofia"

Andrea Z, Atri, Italy 03/11/2015

Very nice hotel, the room was good even if the bathroom is a bit small. Excellent breakfast. The crew should be a little more kind and happy. The hotel is situated close to St. SOFIA CHURCH. Downtown. A nice place at a very good price: only 65€ per night.

bwcity, Front Office Manager at BEST WESTERN PLUS City Hotel, responded to this review
Dear Andrea, Thank you for reviewing Best Western Plus City Hotel Sofia. We are glad that you enjoyed your stay and that you feel like the hotel is a good choice in terms of value for money. We take guests' comments seriously and will continue to work and improve by providing a welcoming, kind and fuss-free service by our staff. We look forward to welcoming you again!

"Great location"

User 17/10/2015

Location is very good and close to the cathedral and many nice restaurants in the side roads around the hotel. Staff were helpful and pleasant. The shuttle bus they run to the airport is very handy and reasonably priced.

bwcity, Front Office Manager at BEST WESTERN PLUS City Hotel, responded to this review
Dear Sir/Madam, I am glad that you and your friends enjoyed your stay at Best Western Plus City Hotel Sofia. I am pleased to hear that you liked our central location and our staff and hope that next time we will exceed your expectations and receive a 5-star TripAdvisor review. We look forward to welcoming you back at the hotel!

"Great stay"

edoobs, Denver, Colorado 12/10/2015

My stay got off to a great start, I arrived about 9:30 am and the staff had no problem checking me in early.The staff was helpful and friendly. I stayed in a single room, which was not too small. The room was clean and modern. The hotels location is great, right off a main street with lots of shops, including a currency exchange. It is also only a few minute walk to St. Alexander Nevski square. On leaving I arranged for their airport shuttle to take me at 3:30 am to the airport. Not only were they waiting for me, but they had breakfast packed up for me in a bag. I would highly recommend this hotel.

"Comfortable and cozy"

User 27/09/2015

Nice and cozy hotel in the central of city . Friendly staff . Reasonable price for comfortable stay in Sofia . Good location for sightseeing . Breakfast is not rich of various food but tasty and good quality , you will not stay hungry ;) . A plenty choices of restaurants are not far away .

"Everything amazing!"

LukasSalonika, Thessaloniki, Greece 23/08/2015

We stayed there on 21.8-23.8. The decor of the hotel was amazing. The rooms were so clean and beautiful. The staff was really helpful. The breakfast was also perfect with an amazing variety of food. With only 10 euros we had also parking for our car. And it is located in the center of the city near the opera and the saint Alexander Levsky cathedral and not far from the statue of Sofia and Vittosa Street. I loved this hotel. I propose it without any doubt. Go there if in Sofia.

"Surprisingly good"

David M, Staffordshire, United Kingdom 19/08/2015

Arriving close to midnight after nine hours travelling from the UK via Frankfurt is possibly not the best introduction to any city or hotel, but the staff were helpful, cheerful and a meal was swiftly provided. The room was spacious enough and the bed comfortable. I was in Sofia for a conference based at the hotel, so I saw quite a lot of it. The decor involved lots of marble, wrought-iron and knick-knacks; a world away from "Best Western corporate" and none the worse for that. I think BW must have taken over an existing enterprise and I hope any future overhaul retains the character of the place. Very convenient for the city centre and the cathedrals, etc.

"Good location & cozy "

User 24/06/2015

The location is definitely a big plus . The night we checked in we ordered some food from the restaurant it was good . Wifi is pretty good. The staff had a pleasant attitude,& helpful . Would definitely come back again . Felt quite comfortable. The only problem are the swinging doors , way too many . Get rid of the ones near the elevator,they are a hurdle than a convenience,especially when you are moving around with luggage.

"June 2015"

fiveducks, derbys 15/06/2015

There last week. Location central but a little less smart than shown in photos. Comfortable and value for the price. Staff friendly and reasonable English skills which is necessary for any visitor who does not have complete grasp of language. I have no complaints.I would stay again. No WiFi problems for me. Do let them know if you want an evening meal as tours are not always there and dining room service may be slow.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.