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Best Western Premier Sofia Airport Hotel, Sofia

4.5/5  - basé sur 261 notations.
11 Brussels, Boulevard, 1592, Sofia, Bulgaria - See map
Best Western Premier Sofia Airport Hotel - Best Western Premier Sofia Airport Hotel The Best Western Premier Sofia Airport Hotel is ideally located in the center of Sofia. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

With a prime location, modern facilities, the latest technology, well-known brand, high quality standards, a well-trained and eager to serve you, the Best Western Premier Sofia Airport Hotel has it all. The new, upscale, 4 Star Best Western Premier Sofia Airport Hotel is ideally located at the new business district of Sofia, just 0. 5 kilometers from the Sofia Airport, offering convenient access not only to the city center but to several dynamic business centers, including the Sofia Airport Center (SAC) and the Trade Center Europe (TCE). Having the Sofia Airport Metro Station nearby, the public transport station at the doorsteps of the hotel and 24-hour taxi service, within several minutes, our guests have a variety of options to access administrative and business premises, shopping areas, dining, sightseeing, and a number of other places of entertainment. The Best Western Premier® Sofia Airport Hotel offers 155 spacious hotel rooms at the Sofia Airport, ranging from 25 to 40 square meters in size. Relax in all our spacious and stylish Premier King and Twin Guest Rooms, Deluxe Queen or our Business Suite Rooms. Enjoy your night's sleep in our luxurious Suite Dreams by Serta® bed which provides the perfect balance between comfort and support. Work in comfort at the spacious desk and relax by watching a program on the 32-inch LCD IP TV. Stay connected with complimentary Wi-Fi, in-room HSIA connection and to the office with our 24/7 business center, which provides remote printing, fax and copy machines. Each room also features a mini-fridge, minibar, adjustable air-conditioning, windows that open, complimentary coffee and tea maker, hairdryer, a laptop size safe and an iron and ironing board to make you feel at home. Work out in the complimentary 24-hour Technogym® fitness center with an exceptional view of Vitosha Mountain. Enjoy your after-work evening with a glass of wine and enjoy International cuisine in the relaxing Barillon 1909 Bar & Restaurant, or dine in the comfort your own room.

Best Western Premier

Sofia Airport Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
Traveler's Choice
 
based on 262 guest reviews
NOTE ISSUED
Excellent
136
Very Good
87
Average
25
Poor
11
Terrible
3
REFER TO NOTICE
Business Business
104
Couples Couples
66
Family Family
43
Friends getaway Friends getaway
14
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel near Sofia Airport"

4
29/10/2018

We had a 6:30 AM flight out of Sofia so we decided to stay here to catch our early flight. The hotel is well kept and appears new. Went to bed early. The hotel was quiet so we got a good night sleep. Had a good dinner at the in house restaurant. The free shuttle took us to the airport at 4:00 AM. A grab and go breakfast was available. Would definitely stay here again. The people at the front desk and restaurant spoke English.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Tresboysmom, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev General Manager

"Great hotel with wonderful staff"

5
28/10/2018

My wife and I stay often at the Premier Hotel. It's welcoming, efficient and comfortable and perfect after the evening flight from Stansted. The point of this review, however, is to pay tribute to the extraordinary lengths the manager and staff went to recently to recover an item of luggage I lost in the airport. This included checking cab numbers on CCTV, calling the taxi company and airport and, after two hours, letting me know the bag was found. They were both unstinting and understanding. The quality of management matters so much in an hotel and here the manager, and staff, are first class. Thank you.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Giles, It's great to know that we were able to exceed your expectations and the service provided by our staff members. Thank you so much for sharing your experience and for recommending us! Please, be free to contact us for any suggestions that we might use to improve our services. Looking forward to welcome you back very soon, My best regards, Svetoslav Panev General Manager

"For business trip OK"

3
24/10/2018

I have stayed there 3 days during a business trip. The rooms are comfortable and clean. Breakfast and lunch were very basic and not that good. It is located in industrial zone and U have to take taxi to the city (there is a metro station 15 min walking distance but there is no sidewalk and the were a lot strayed dogs on the way). Be careful with taxi. OK taxi ripped us of. We used yellow taxi after that (10 levs to the centre).

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, thank you for your honest feedback about our hotel. Unfortunately, we couldn't exceed your expectations this time. I would like kindly to ask you for second chance in order to proof you our willingness to assist our guests. We strive to improve our services and your comment definitely will be taken on consideration. Please, accept my apology one more time and we look forward to welcome you back. In case you will book again in our hotel, please contact me directly via reservations email and we will give you a free upgrade to Business Suite. Look forward to see you again in our hotel. Best regards, Svetoslav Panev General Manager

"Superb"

5
20/10/2018

Stayed here for 1 night with my boyfriend and his cousin. Originally I booked one room with queen size bed and a sofa for the 3 of us, but on arrival we were told that we were guests of the day, so we got upgrade to business suite and complimentary drink. What a pleasant surprise!! The suite was excellent, very modern and clean, with amazing views. We also had breakfast included- it was nice buffet with plenty of things to choose from. In general with had an amazing time, the staff were very professional( thanks Brian for checking us in), the hotel is minutes away from the airport. I will definitely recommend this hotel to any friend visiting my country and if I ever need to stay in Sofia again I will stay here again.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Denica, Thank you for completing the survey regarding your recent stay at our property. You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will personally congratulate Brian for his great effort to make you feel like you are at home. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards from Sofia, Svetoslav Panev General Manager

"Visiting Sofia."

5
11/10/2018

Having a late arrival in Sofia airport, I decided to book here and was perfect in my opinion. I requested a free shuttle before arriving and everything was arranged: as soon as I landed and came out from Terminal 2 , I rang the hotel but actually the shuttle was already there waiting for me. Checked in to a large room with lot of space around,minibar and also coffee machine (De longhi) with capsule coffee (lovely!!!). First day I went for breakfast due to an early appointment in city centre;breakfast was cooked and continental, costs 12 euro. I booked a taxi with them which was called Yelllow taxi. I paid only 10 Lev, very cheap. Taxi dropped me off in Alexander Nevsky Cathedral. I returned to the hotel by metro till terminal 2 and from there you can get easily taxi to come back to the hotel,which is a stone's throw from ( 1 km). Hotel was very good and staff are excellent (only criticism would be that they should improve cleaning the toilet, as there were many long hairs on the floor and also on the carpet by the bed.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Antonio, thank you for your welcome and friendly feedback. It is a pleasure for us to provide outstanding service to our guests. We strive to improve every day and we are very glad see the results out of our efforts.I will take immediate care about the issue with your bathroom. It seems we need to work more on that and avoid such case for our future guests. Please, don't hesitate to come back in our hotel once again. Thank you for being a loyal guest to Best Western. Best regards, Svetoslav Panev

"Fabulous!"

5
08/10/2018

After "roughing it" away from this wonderful national capital, our single overnight in the Best Western Premier was excellent. From the room, the quiet solitude, the easy access to the Metro into Sofia, and the breakfast, everything was excellent.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Ta-DWM, Thank you for completing the survey regarding your recent stay at our property. You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +35929051313. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Svetoslav Panev General Manager

"Great traveler's hotel, gave them our flight in and shuttle was waiting, great service at hotel"

5
30/09/2018

The staff at this airport hotel was superb from the check in staff to the shuttle service, to the business center, to the expedited check out we could not have been more pleased. One incident stood out when the business center was tied up by folks in there, the desk suggestedwe e-mail our documents to the desk she would print them and give them to us after breakfast. Such going beyond the min. to this really impressed my wife the consultant who has almost 3,000,000 miles on airlines and many hotel stays.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Pepperjack, thank you so much for your 5 star rating. Your honest feedback is very important for us, because this shows on which service level we are right now. It seems we are on the right path and I can assure you that we will continue our effort to satisfy guest's needs. We aim to be flexible with our guests and the most important to prove the human service on higher level. We look forward having you back in our hotel and don't hesitate to contact us. Best regards from Sofia, Svetoslav Panev General Manager

"Business"

5
30/09/2018

This is a great hotel for a quick business stop in Sofia. I checked in twice in three days and both times had the same room strangely enough. Internet is fast, rooms are clean, there is a mini bar in the room, water is hot and employees are extremely friendly. The gym is a bit of a disappointment but i managed to find a run along the pavements. TV has plenty of english channels available.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Cayman, thank you for your wonderful feedback. We appreciate your 5 star rating, which shows our efforts to improve our quality of service. We will take on consideration the comment about the fitness centre and we might think to improve it in the near future. Thank you for being our guest and we look forward having you back. Warm regards, Svetoslav Panev General Manager

"Good choice"

3
25/09/2018

I took it on my Business trip to Sofia. Good hotel with pleasant stuff. I would say mid class hotel but is good because is not old. Good location and good restaurant. Free wifi, and everything you need for short stay.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Miha, thank you for your feedback regarding our property. We aim to improve our services and the product itself. Your positive comments is taken on consideration and we will continue our journey to satisfy guest's needs. Thank you for being our guest. Best regards from Sofia, Svetoslav Panev General Manager

"Excellent choice and lovely"

5
18/09/2018

Perfect hotel, efficient, nice, good food, applauses. Well organized, everything neat modern top notch. You do not feel you are at an airport hotel, but at first quality destination. The only problem es to get there, as roads are in works, anyway not even with the GPS I could make it easy.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Albert, thank you so much for our 5 star rating. We really appreciate your honest feedback about our property. Despite the fact you had difficulties to get in the hotel, we would like to thank you for your positive words. We do have located our hotel in Google Maps and not all GPS systems are with updated maps. I can assure you all road are fix already and the access is much more flexible from before. Thank you and hope to see you again in our hotel. best regards, Svetoslav Panev General Manager

"Good business hotel."

3
10/09/2018

I have been there during a business trip and I chosen this hotel for the location close the airport. The rooms are comfortable and clean, Continental breakfast is ok. Smokers are not welcome and there is not any smoking rooms or areas inside the hotel. A bit expensive.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, thank you for your honest feedback regarding our property. We do strictly follow the national law for non-smoking policy, which I believe is EU regulation for all EU countries. We do our best to provide all necessary services to our guests, however smoking in the rooms will not be appropriate for our future guests staying in those rooms. Hope to see you again in our hotel despite the fact is non-smoking hotel. Best regards, Svetoslav Panev General Manager

"The best choice in Sofia if you prefer to stay close to the airport."

5
09/09/2018

A modern, high class hotel with friendly, proffesional staff members. Perfect with excellent shuttle bus service to the airport if you have an early morning flight. The rooms are very good. In my last stay I were chosen to the Guest of the day and were upgraded to one of the best rooms I have ever stayed in. Pleasant surprise!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, thank you so much for your 5 star rating. We are flattered to see such comment and this motivate us even more. We do our best to provide friendly and decent service to all our guests. Sometimes is difficult, however we will continue to follow our mission. Hope to see you again in our property very soon. Best regards, Svetoslav Panev General Manager

"Excellent hotel very close to Sofia airport"

5
08/09/2018

I stayed twice this year at Best Western Airport hotel Sofia and can highly recommend it. Very nice luxury rooms and business suites, clean, well maintained, free shuttle to/from airport both terminals upon request. Breakfast is amazing, perfect customer service. I plan to use book it frequently when travelling to Sofia.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Gergana, thank you for your wonderful words regarding our hotel. We really appreciate your loyalty to our brand and hope to see you again. Wish a wonderful week. Warm regards from Sofia, Svetoslav Panev General Manager

"Just 5 euro from the airport"

4
06/09/2018

Modern hotel just 3 minutes drive from the airport. Stylish despite the dull grey area where is situated. Excellent ratio quality/ price. Good WiFi and decent breakfast. Perfect for 1 night and go or few days on business.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, thank you for your review. We are exactly a classic airport hotel suitable for a night before flight. We hope you liked our property and you will get back very soon. Wish you a great week. Best regards from Sofia, Svetoslav Panev General Manager

"Ticks every box"

5
06/09/2018

Depending what you want there are others (Sense hotel - great service - style and price) Marinela (old school charm and bling) but if you want exactly what it is says in the box the best western premiere does it all. Great staff - friendly and helpful. Functional but good quality restaurant. Mainly with single seat tables due to the hotel catering for business travelers and not much atmosphere but that is not what this hotel is about . Proximity to the airport however is the win. By far the best hotel near the airport for early morning departures or late night arrivals. All round a great choice if you want ease of access friendly staff and good amenities

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Stuart, Thank you so much for the time taken to write your detailed review regarding your stay with us and for recommending us! By compering us with 5 star hotels it's a big challenge for us. It seems we passed the test and we are more than happy to see satisfied guest. We strive to improve our services and it seems we are on the right path. It is a pleasure for us to have such guests and looking forward to welcome you back in the near future. Kind regards, Svetoslav Panev General Manager

"Great Stay!"

5
06/09/2018

We had prebooked the shuttle but it never came. We ended up catching a taxi. We mentioned it at the front desk along with the fact that he didn't run the meter. They apologized and upgraded our room as well as gave is a certificate for 2 free drinks in the restaurant. Room was very nice, view of the mountains. Comfy bed, safe, mini bar, tea and coffee maker, even complimentary truffles. Breakfast was included and there were many choices. Lots of different juices. Both hot and cold food and even honeycomb.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Cathy, Thank you so much for the time taken to write your detailed review regarding your stay with us and for recommending us! I would like to apologise for this shuttle misunderstanding. We are planning all shuttle transfers which are booked in advance and we require our guests to follow this policy. It seems we couldn't deliver the service, however our colleagues took a good care of you later on. The free upgrade and VIP treatment in the room is just a small gift for you, but combining it with the great service it becomes 5 star rating. Thank so much for your constructive and positive feedback. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev General Manager

"Pleasant and comfortable stay"

4
05/09/2018

We stayed in this hotel because a member of our family had a very early flight and we didn't want to drive late at night so we decided to give this quite new airport hotel a try. It went above our expectation. When you come by car, the access is easy and there is a good car park for the guests. I think there is an underground car park but we didn't use it, it would be good for the winter when there can be a lot of snow. Sofia airport is not far from the city center so it is easy, if you want, to have a nice evening and a meal in a restaurant in the center and come back for an early night. However, the hotel has a very pleasant restaurant where we had breakfast. The rooms themselves are excellent, large with high ceilings, nicely decorated in beige and brown colors. The beds are big and comfortable, the bathrooms are large and very good; I would only suggest to put a little more place to hang the towels; there is a hairdryer in the cupboard and reasonably good shampoo. The view from the room on the city and the mountain was really beautiful and the room was quiet despite being near the airport and a busy road, there are good thick curtain with black out lining so the sun doesn't wake you up. In the room there is a good espresso machine (and a delicious slice of complimentary carrot cake and chocolate cake) so our family member could have a good coffee before running downstairs at 4.30 am to take the airport shuttle. This is an excellent facility at such an early time in the morning. The breakfast was better than what I expected, a very nice and good choice buffet in the restaurant. There was everything you could wish for, and very good coffee and cappuccino. We had a comfortable and pleasant stay and we will certainly use this hotel again.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Jeanne, thank you so much for the great words and positive rating. We value your honesty and constructive feedback regarding your experience with us. We strive to improve constantly our services and it is very pleasant to see the good results. Don't hesitate to visit us again whenever you are coming back to Sofia. Warm regards from sunny Sofia, Svetoslav Panev General Manager

"Business trip to stara zagora"

5
04/09/2018

Stayed here on the way home from a trip to Stara Zagora as I had an early flight. The staff were very pleasant and helpful, both the staff on reception and the guys in the bar/restaurant area. The hotel is pretty big but I have been very pleasantly surprised how helpful everyone is. Really enjoyed my stay here and will use this hotel again when I'm back in early January.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Tim, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Excellent hotel"

5
31/08/2018

We stayed at this Best Western at the end of July having arrived on a very late flight. The driver of the transfer bus was waiting in the arrivals hall and hotel check-in was quick and easy. We booked a 3 bedded room as our daughter was travelling with us and were surprised to be given two beautifully furnished adjoining rooms. Some little cakes were left on a plate on small table which were greatly appreciated. The beds were very comfy and we slept really well. The breakfast buffet was excellent...basically anything you could think of was on offer. We travel to Sofia up to three times a year on the same late flight and this is definitely the best Sofia airport hotel we have stayed in.

"Excellent hotel next to the airport!"

5
29/08/2018

It is a perfect hotel close to the airport. I liked the coziness in the room, it is spacious, clean and the beds are also comfortable! I liked everything from the reception which is quite fast with check-in and smooth check-out, till the shuttle service which was punctual at 4am for my morning flight. One advice for the menagment though, to update it and to improve the early departure breakfast-box! What they offer right now is a shame, and should not be considered a breakfast-box option at all! -That was the only thing that disappointed me, because i specially book a room with a breakfast option - which was quite pricey. Everything else was perfect, i travel a lot trough Sofia, so i will be back for sure.

"Great ambience, wonderful location"

5
10/08/2018

The location of the property was absolutely fantastic... only 10 mins taxi ride to the city center and walkable distance to the airport ... the hotel is new and had all the best of the amenities... we traveled from dubai and it was such a great place we slept very peacefully like it was back home.. the staff is amazing and super helpful...

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Noorie, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff members. 5 star rating is giving us the motivation to improve even more. We strive to achieve our main mission: Stay with People Who Care! We do care about you and your needs. Looking forward to welcome you back for your second visit, My best regards from Sofia, Svetoslav Panev

"Exactly what you would expect from an airport hotel."

4
30/07/2018

The only good reason to stay at an airport hotel is to ease the pain of a late night flight arrival, or an early morning departure. This one -- unlike some -- is well aware of its role, and fulfills it quite competently. The room was fine, the obscenely early wakeup call was punctual, and the airport shuttle delivered us to the airport in plenty of time for our 6AM flight. What's not to like? Well, one thing -- the restaurant. Nothing wrong with it, food-wise, but its prices are more than double (and in some cases triple) the going rates anywhere else in Bulgaria. Better idea, if you have the time/energy: Take a short cab ride into Sofia and dine somewhere -- anywhere -- else.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Joe, Thank you for completing the survey regarding your recent stay at our property. Your stay with us is very important and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regarding our restaurant prices we value your opinion. Definitely we cannot compare the prices with other restaurants in the country side. We are airport hotel part of International brand and we value the quality of food and service. Our guests has many options for restaurants within 5 minutes drive. If I can be of assistance in the future, please don't hesitate to contact me at +35929051313. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Svetoslav Panev General Manager

"Airport Hotel"

5
26/07/2018

Absolutely superb hotel. We had an issue with our flight delay in July. The went out of there way to help us. Transporting us to and from the airport and reallocating ourbhotelbroom to us at 5am after the flight delayed.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Lucy, It's great to know that we were able to exceed your expectations with the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Flight delays are not always a bad thing when you have a reliable and outstanding hotel next to the airport. Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Short overnight stop"

4
23/07/2018

Arrived at Sofia Airport late in the evening with three collegues. Arranged for the Best Western airport shuttle to pick us up. Advised by the Hotel that the restaurant shut at 23.00 and room service was not available. Collected some drinks and snacks at a airport shop and less than ten mins in the hotel lobby. Check in very fast, all staff spoke English and quickly to our rooms for a very short sleep. Up very early, before breakfast to check out for an early flight. Too early for breakfast, but a good selection of snacks and drinks laid out. Coffee machine was broken, so no hot drinks. Check out very swift and back into the shuttle to go back to the airport. A longer journey back to the airport due to road works. Would use this hotel again, best used for transit stops.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. Your comments are very important for us and we value your honest feedback. By telling us what is your overall satisfaction, you are helping the management to improve even better the guest service. I would like to apologise regarding the broken coffee machine during the Early Flight Breakfast. Unfortunately, sometimes those machines can break and we couldn't fix during the very early hours. I would like to inform you that our restaurant is open until 23:30 h. for drinks and last food orders at 23:00 h. Regarding the room service we do provide snack menu with sandwiches and salads after 23:00 h. so our guests with late arrivals can get benefit from it. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and we look forward having you back in our hotel. Sincerely, Mr. Svetoslav Panev General Manager

"Wonderful"

5
21/07/2018

High class, clean, beautiful design, quiet, close to airport, excellent breakfast, highly recommended. Smiling service We came as a group of 11 people- all of us were very satisfied. One child said the bed was too soft.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Shuttle bus mixup and loud wedding did not make for a good stay"

2
17/07/2018

First the positives: Teo at check-in was great, very helpful, clear and made me feel welcome. Also I had an upgrade given, which was appreciated. Negatives: I booked the complimentary shuttle and the email I was sent made it look like I could only use this from Terminal 1, not terminal 2 (my arrival). I was delayed on arriving to terminal 2, waited for the shuttle to terminal 1, then my hotel minibus. A clearer email stating that I can wait at terminal 1 OR terminal 2 would have saved me about 40 minutes waiting. Secondly, the hotel had advertised that a wedding was taking place in the Conference Suite of the hotel. I could hear the music noise well-past midnight, even on the 9th floor. Even with earplugs. I dread to think what people on lower floors could hear. I do understand that renting out a space for wedding makes money for the hotel though. Small things: my waiter at the hotel restaurant could have poured the bottle of water he got for me - a nice touch which was missed. Cleaners had missed the big bit of hair on the bath where it meets wall...but everything else was in good clean state. I think there were not too many guests staying, as food at breakfast was either not very hot (sausages, potato) or warm (yoghurts in big bowls) These things come under "attention to detail". Overall, an adequate hotel, but my stay this time could have been better.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Mr. Wellings, thank you for your stay with us. I would like to apologise you for not meeting your expectations. Just saw your negative comment in TripAdvisor and I was a bit surprised. As General Manager of the hotel I was on Duty on Saturday evening and unfortunately I didn't have the chance to meet you personally. As I can see we sent you our information message regarding the shuttle service. In the info message that we sent it is clearly mentioned that we pick up from both terminals and each guest has to book their shuttle in advance. I apologise for this misunderstanding about your pick up. Regarding the issue with the wedding, in case you informed us that the music is disturbing you we could arrange other room on the airport side. I really sorry about this case and we will make sure to fix this during any future weeding parties in the hotel. In general we always appreciate guests like you that are very honest with constructive feedback. We strive to improve every time and please give us a second chance. I would like to propose as a small compensation 2000 BW Reward points that you may use in all 4500 Best Western hotels around the world. Please, write me a direct email in case you would like to get the additional benefit. [email protected] Look forward having your answer. Svetoslav Panev General Manager Send a new message

"Nice hotel , not profesional staff"

3
12/07/2018

Staff on the restaurand and the reception not profesional . The rooms and the hotel is very nice Next to the airport. 10 minutes highway to the city center . We visited it in the winter and the dont clean the parking from the snow .

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Mr. Thomas, thank you for your review at TripAdvisor. I would like to apologise for not meeting your expectations during your stay with us. As your last visit was in winter, which is 5 months ago, we couldn't find your reservation with us, so we can double check what exactly went wrong. We will appreciate to contact us and explain in details how was your experience. In many aspects during this period we already increased our quality of service and I may assure you we are much more guest oriented. Please, be free to contact me directly to my email: [email protected] for any further assistance. Look forward having your feedback. Best regards, Svetoslav Panev General Manager

"Guest of the day!!!!"

5
10/07/2018

My family of three had a layover in Sofia. We stayed here. We arrived and at check in they told us we were chosen as guests of the day! We were upgraded to a business suite, given a free drink in the bar, and special desserts for our daughter in the room. The staff were knowledgeable, spoke several languages, and were very friendly. Thank you to the manager and everyone who made our stay extra special. In addition, my parents stayed here the week or so before us and feel the same way. The airport shuttle is free and 24 hours. There are breakfast items prepared for take away beginning at 3:30am. It was all wonderful!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Heather, I would like to thank you for your nice comments. We really appreciate your honest feedback and it seems we work on the right path. We strive to focus more on our guest's experience and provide the necessary level of service. Thank you for staying with us and we look forward having you and your parents once again in our hotel. Don't hesitate to contact us for any future assistance. Wish you a great week. Warm regards from sunny Sofia, Svetoslav Panev General Manager

"Fantastic choice for ROOMS, not for location"

4
09/07/2018

I've stayed here 3 times in the past 2 years on business. A great option that is on the high-end for Sofia. The rooms are a good size and the beds are excellent. Everything is clean and new. The only issue is the location. It's 5 min from the airport, but not near anything else. You'll have to call a taxi to get anywhere else and it takes a long time (15-20 min) for taxis to arrive. The front desk will call for you and say that a taxi is "5 min" when it typically takes a lot longer, so you need to plan ahead. Otherwise, if you can manage the transportation situation, the hotel itself is very high-quality.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your stay is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We work in one of the best taxi company in the city and sometimes it may take some time to arrive within 5 minutes. This depends on the traffic and the current road constructions near Sofia Airport. We will not this fact and try to inform our future guests, that it might take a bit longer. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +35929051313. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Svetoslav Panev General Manager

"Great hotel with very friendly staff"

5
08/07/2018

I stayed for one night before my flight to Cyprus. The hotel is extremely good with very friendly staff. The room is big enough and well equipped. The restaurant is very good with outstanding food quality. Amazing early breakfast and convenient free shuttle to the airport.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Ivaylo, Thank you so much for the time taken to write your detailed review regarding your stay with us and for recommending us! It is a pleasure for us to have such guests and looking forward to welcome you back in the near future. Kind regards, Svetoslav Panev General Manager

"Dirty hotel, nice staff"

2
27/06/2018

Dirty hotel. Overdo the airfresheners. Will cause you allergic attack. Found long hairs in my bed and in the shower. Discusting. The only acceptable things were the quiet, the nice staff and the parking,

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Misho, Thank you so much for the time taken to write your review regarding your stay with us. I would like to apologise you regarding the bad in-room experience that you had in our hotel. It is really disappointing for us to see such mistakes from our housekeeping department. I can assure you we will take immediate action to fix such issues for the future. You are more than welcome to come back to us and see how the hotel took on consideration your suggestions. We would like to propose you a free upgrade to our Business Suite for any of your future stays with us. We will appreciate, if you can give us a second chance and see that we took the necessary action. In order to use your upgrade, please contact us directly by using promo code BWVIP. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"Very very good Airport Hotel!"

4
26/06/2018

This hotel was great, good service from the reception, clean and very nice room! The bed is super, loads of pillows. Breakfast is tasty and also the restaurant in the evening! Good service with the shuttle bus. Easy to call them and get a ride to the airport!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear ?lexander, We're delighted to know that you felt "at home" during your stay with us! We would like to let you know, that we care about our guest's comments and we take on consideration each detail, so we can improve in our services. Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev General Manager

"Work and leisure"

4
20/06/2018

We stayed two weeks here with our baby! The rooms are lovely, big and clean! The housekeepers are very nice and they do a very good job! The restaurant offers very good choices of dishes! Congrats to the Chef! However I would say that the dessert menu needs more variety! Everyone was really helpful and polite except of a few waiters but that didn't really affect us! I would have given it 5 stars if only they were a bit more environmentally friendly! They change the bed sheets and the towels EVERY DAY even if you didn't put them on the floor! Nevertheless great experience and we are definitely coming back :)

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Sonia, thank you for your rating and nice comment. We value our employee's efforts and willingness to provide superior level of service. However, it seems we couldn't deliver it at our restaurant. We focused on this case and we are planning this Friday internal meeting with our F&B staff and discuss this issue. It is very important for us to hear well what our guests are saying and focus to improve it. Thank you so much on behalf of Ivan our Ex. Chef for your wonderful feedback and you can be more than sure, he will be recognised among our other staff members. Don't hesitate to visit us again, it will be a pleasure for use to welcome you again. Wish you a wonderful week. Best regards from sunny Sofia, Svetoslav Panev General Manager

"Great airport hotel"

5
15/06/2018

The hotel is close to airport so dont expect much around but it is rather classy inside. Hotel offers free shuttle to airport even for your super early flight which was a very good thing. Restaurant inside is bit expensive according to Bulgarian standard but that was alright. Hotel offers very nice views to the amazing thunderstorm and the landing/taking off planes which was great!! Definitely a good airport hotel

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Diamen, thank you for rating us and giving 5 star rating. We strive to keep high level of service and your comments will help us to improve our product. We appreciate your loyalty to Best Western and don't hesitate to contact us once again. We aim to prove high quality of food and service in our restaurant. We cannot compare with other Bulgarian restaurant and their price policies. We believe each place has it's own charm and value for money, As we are upscale 4 star hotel near airport and part of International Chain we focus more on guest's preferences and quality. Please, don't hesitate to contact us directly for your next visit. We would provide special rates and free upgrade by using promo code BWVIP. Warm regards from sunny Sofia, Svetoslav Panev

"Great airport hôtel. "

5
15/06/2018

I haven't previously had amazing experiences with airport hotels... they are normally very expensive and not nice at all. However, this hotel was reasonably priced and the hotel, rooms and staff were super lovely.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Jago, thank you so much for your great 5 star rating. We appreciate your honest feedback and positive experience during your stay with us. Please, don't hesitate to visit us once again. We can propose you direct booking whenever you need special rates and free upgrade. Best regards, Svetoslav Panev

"Very courteous "

5
11/06/2018

In June I was coming from California. It was a long flight. My plane to Sofia was late and was worried that I was not going to be picked up. Ivan the Shuttle driver was inside the baggage claim waiting for me. Very nice gentleman. Got to the hotel the front desk was supper. Room was clean and lots to choose from for breakfast.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Msquita, thank you for your rating and nice comment. We value our employee's efforts and willingness to provide superior level of service. We claim to follow Mr. Cesar Ritz values: Ladies and Gentlemen service Ladies and Gentlemen". This is a proof that we are on the right track. Thank you so much on behalf of Ivan for your wonderful feedback and you can be more than sure, he will be recognised among our other staff members. Don't hesitate to visit us again, it will be a pleasure for use to welcome you again. Wish you a wonderful week. Best regards from sunny Sofia, Svetoslav Panev

"Super stay close to the airport!"

4
04/06/2018

Very nice stay at 1 km from the airport. Shuttle service included. Very good breakfast with delicious food and very nice Fitness room. the staff at the reception were very kind. Very nice stay. I will come back soon. C

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Great Staff, Tasty Breakfast, Lovely Room"

5
29/05/2018

One night stay before travelling onward to Veliko Tarnovo. Arrived about 1:30 am, tired and frazzled to be given a very warm welcome by reception staff. They were polite, well presented and extremely helpful. Lovely to see that this level of customer service still exists. Room was comfortable and clean, breakfast fresh and tasty, Croissants to die for. Will be staying here again

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Colin, thank you for your welcome and friendly feedback. It is a pleasure for us to provide outstanding service to our guests. We strive to improve every day and we are very glad see the results out of our efforts. Please, don't hesitate to come back in our hotel once again. Thank you for being a loyal guest to Best Western. Best regards, Svetoslav Panev

"Decent stay but poor breakfast and access to airport "

3
08/05/2018

Rooms comfortable and staff are very friendly and helpful. The restaurant has an extremely limited menu and prices are high . The wine list is very poor . Breakfast cold buffet was good but the hot breakfast was appalling. It was all cold and over cooked eggs. To leave the hotel and get to the airport is it easy. You have to do a u turn but easily missed on google maps and you can end up in a mess. We made it but took 15 minutes and a bit of stress. Probably better to drive to airport the night before, leave your car and then get the shuttle bus from hotel to airport the next day.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Sallyanne, Thank you so much for the time taken to write your review regarding your stay with us. It's very important for us to know what we can improve in our services. I can assure we took on consideration your comments about the hot items in the breakfast. We do take actions to improve the way of storing the hotel items and especially the eggs. Our Ex. Chef is very thankful for your comments. You are more than welcome to come back to us and see how the hotel took on consideration your suggestions. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"A name a warranty"

4
06/05/2018

High level of accomodation, rooms are big , comfortable, clean and completely equipped. WiFi powerful, really. Good breakfast and, if you have to fly away early in the morning, a small room for special breakfast is arranged. Staff is nice. 10 minutes from airport.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Enrico, thank you for your nice comments regarding your recent stay with us. Your feedback is very important for us in order to improve our services. We strive to develop our product and hope you will come back during your next visit in Sofia. Please, don't hesitate to contact us directly for any future reservations. You may book it with 10% discount and free upgrade to deluxe room by using the promo BWVIP code. Best regards from cloudy Sofia, Svetoslav

"Great Customer Service"

5
01/05/2018

Hotel is new and well situated, close to the airport. Easy to access the Sofia's center or the highway. Very polite and friendly personnel meet you at the reception to make you feel home. I would say all staff I had interaction with was very professional and helpful. Clean and big rooms with a beautiful view to Sofia. Very good breakfast and delitious international menu in the restaurant. Free parking is a good asset as well. Would be happy to stay again in this hotel.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Vand, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, My best regards from sunny Sofia, Svetoslav Panev

"Nice Hotel, Poor Housekeeping"

2
30/04/2018

I stayed at Best Western Premier in Sofia for one night between connecting flights. The staff were all very nice and the hotel was new and modern. The rooms were very spacious. For some reason the room keys were actual keys, which I found odd considering the hotel is new. There is a free shuttle service between the hotel and the airport 24hrs a day. The only issue I had was with the shower. I noticed there was a bar of soap that had morphed into a block of mold. It was there for some time to get this way. The rest of the bathroom and room was spotless. I cannot understand how this bar of soap managed to be left in shower for however long it was there. As I was too tired and had an early flight I ignored the issue. Upon check out I presented the gentlemen at the desk with a picture, with which he replied "Is that a banana?". He then said that he would leave a note for house keeping. That really was not a solution for me. I was checking out. For this reason, I personally, most likely will not return.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Chris, Your satisfaction is important to us and we will be using the feedback to implement improvements and ensure we offer a better experience for our guests in the future. First of all, I would like to apologise for your bad in-room experience. We are going to take on consideration your comments regarding our new rooms on the 12th floor. You were upgraded to Studio during your stay and I may see we couldn't meet your expectations. I hope this small issue with the remain outdated soap will not effect your decision to visit us again. In general you got a good service from what I can see and I believe you may try our services one more time. I am sure this will not happen again. We strive to improve every time and we already planned a training for our housekeeping department in order improve their quality of work. Thank you so much for being our guest! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Welcoming"

5
30/04/2018

From the moment I was met at the airport I felt my holiday had begun. Courteous and welcoming staff encouraged you to rest and relax as soon as you entered. The room was spacious and comfortable with tea coffee and toiletries provided. If you wanted to stay in hundreds of tv channels in every language. Only about a fiver in a taxi into town. Nice and varied breakfast. Good selection of evening meals served by attentive staff. I would definately stay here again and recommend this to others.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Overall Good Hotel, two minor misses"

4
07/04/2018

The hotel is new and very nicely appointed, good beds.. Most of the staff were top notch. Breakfast was awesome. Great business hotel, airport shuttle available. WiFi was good. Two issues I would note, the hotel advertises Air Conditioning, however the "cool" version of this feature is only turned on during certain months. April isn't one of those, so they only had the heat on. So we turned the unit off, and the room was 20 degrees Celsius (about 70 F) and muggy all night even with the small window open. Just keep that in mind if you like to sleep in a cool place, clarify that fact if you are traveling here. We went to the restaurant for dinner and found they don't really have a kids menu.... after asking the waiter if they had options for our six year old he said "hamburger", so we ordered that and found out that it was 20 Bulgarian Lev (12 Dollars). Overall the food in the restaurant was good, we thought it was overpriced for Bulgaria. Our dinner including the burger, two pasta dishes, two cokes and a water was nearly 70 Lev.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Robert, Thank you so much for the time taken to write your detailed review regarding your stay with us. We took on consideration your comments regarding the in-room temperature and kids menu.I can assure you that all systems are on cold setting from yesterday and each guest can adjust individually his preferred temperature. We had internal meeting this morning with our Ex. Chef and shared the idea to add appropriate kids menu. This will be done by the end of this week. We listen our guest's opinion and strive to improve our services. For that reason we are glad to implement some of your ideas in practice. It is a pleasure for us to have such loyal guests and looking forward to welcome you back in the near future. Don't hesitate to contact us for any further assistance. Kind regards, Svetoslav Panev General Manager

"Best airport hotel"

5
31/03/2018

I was traveling to Sofia for a day and needed it to stay near the airport. The hotel is very nice with amazing rooms. I had dinner in the restaurant and the food was amazing. They provide free shuttle to the airport and this is very convenient. I was very impressed from from staff. I want to recommend the reception staff and especially the housekeeping. Very clean rooms. I would book again on my next trip to Sofia.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Radoslav, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, Svetoslav Panev

"Excellent business hotel"

5
31/03/2018

I was on a business trip in Sofia for two days and stayed at Sofia Airport. The hotel is amazing, brand new with excellent rooms. The staff was very friendly and provide very professional service. Breakfast was very good with cozy atmosphere. I would recommend the hotel for any business trip in Sofia. They provide free shuttle to the airport.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Iva, Thank you so much for your great comments. Your stay with us is very important and we value your honest feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience to other guests in the future. We hope you will come back for a business trip and see us again soon. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev

"Excellent hotel near airpot"

5
31/03/2018

We arrived late in the evening and the hotel is conveniently located near the airport. Very nice, clean room with comfortable bed and very good pillows. Service was good and breakfast selection ample with fresh produce and good selection. Great for when you are in Sofia for a couple of nights. We

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Eleni, We're delighted to know that you felt "at home" during your stay with us! We would like to let you know, that we value your comment. Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Nice hotel in the middle of nowhere"

4
22/03/2018

As title hotel says it is nice hotel but in the middle of nowhere. If you are without car you must use taxi. Another problem is if you want to go to walk it is hard because there´s no sidewalks. Breakfast is OK could be better for 4* hotel. Main objection is Wi Fi, signal in some rooms is very bad you need to go out in hall to catch signal and go back to you room to have it. I noways at least signal amplifiers are not so expensive. Nevertheless staff is really great and polite

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Hrvojest, thank you for rating us in TripAdvisor. We appreciate your comments about your overall stay with us. We will take on consideration your comments regarding the WIFI and the breakfast. We do have overall 9.5 rating for WIFI connection, however we will analyse your comments and take immediate action. We will appreciate, if you can tell us what was your room number in order to see the connection speed of the WIFI. I would like to inform you that we do have 24 hours free scheduled shuttle service to Sofia Airport metro station. The shuttle should be booked always in advance via email or phone call. Hope to visit us one more than, we appreciate your loyalty to Best Western. Best regards, Svetoslav Panev General Manager

"Very nice and cozy business hotel"

5
22/03/2018

Very conviniently located next to the airport and at short distance to the city center. Polite and effective staff who were always ready to assist me during my stay. Concierge made a lot of effort helping me to send different parcels and ensure that all were received by my business partners. Restaurant breakfast was fantastic and the waiters accomodate my request for latte with soya milk.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Konstantin, Thank you so much for the time taken to write your detailed review regarding your stay with us and for recommending us! It is a pleasure for us to have such guests and looking forward to welcome you back in the near future. Kind regards, Svetoslav Panev

"Excellent hotel near Sofia airport"

5
20/03/2018

excellent hotel located near Sofia airport, you can either take advantage of their free shuttle bus or free parking hotel is literally within 3 minutes from the airport with direct access to the highway and to the city centre we have been upgraded to the business suite which is a great deal if you're travelling in a group or want to stay in a room with a separate bedroom and living room and kitchenette. they've got 24 hour fitness service and breakfast is served already from 4 am for those taking an early flight. breakfast's got everything you may want; from fresh juices to pastry selection, healthy corner with soya milk and gluten-free products and etc if you arrive on a late flight, you can also head to the restaurant on the ground floor cooking till approximately 10.30pm which is a good deal rooms are designed in a modern style with bathroom toiletries and everything. you may need. I definitely recommend this hotel not only for those staying for one night but also those who'd like to explore the city of Sofia :)

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear guest, Thank you for sharing your feedback regarding your recent stay with us. Your comments are very important for us and we value your honest feedback. It is our policy to have Guest of the Day and we do provide free upgrade to our suites as a compliment from us. We are more than glad to see that you liked such a gesture. By telling us what is your overall satisfaction, you are helping the management to improve even better the guest service. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Svetoslav Panev General Manager

"Lovely stay"

5
18/03/2018

A lovely hotel, close to the Airport. The rooms are really nice and clean. The hotel was very quiet. Staff was helpful and breakfast was delicious, big variety and choice. I would definitely stay there again if I visit Sofia again.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Lizzy, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Please, be free to contact us for any suggestions that we might use to improve our services. Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Excellent stay! "

5
13/03/2018

We selected the hotel for one night stay because of our very early flight departure time. The place is great, the room beautiful and extremely clean! The staff was extremely polite and helpful. They also offer a breakfast box if you depart before 7am! Congrats to all of you!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Kagiw, Thank you so much for choosing our property and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself. We are aware of our guest needs and we are very glad to see that you liked the early flight breakfast from 4 a.m. to 7 a.m. Looking forward to welcome you back for your second visit, My best regards from sunny Sofia, Svetoslav Panev

"Great service and a nice room"

5
12/03/2018

We arrived at midnight at Sofia airport and called the hotel to send us a car, were informed that we should book a pick up in advance, however, the receptionist Victor made sure that a driver will be available for us and he sent Ivan,who was very kind and professional. Ivan also brought the luggage up to our room and was very polite the whole time. We found the room to be very spacious and clean and a great value for money.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Veronika, Thank you for your great comments regarding our hotel. We appreciate your honest feedback and we would try our best to continue in the same way. I will personally congratulate Victor and Ivan for their great job and effort. They showed very good attention to you and great hospitality spirit. Wish you a great week and come to visit us one more time. Warm regards, Svetoslav Panev General Manager

"Customer Service???"

1
11/03/2018

Arrived to this hotel for an overnight stay before an early flight the next day. 2 adults and a kid. Booked via Hotels.com The hotel is modern and very nice. Rooms are nice as well. We were provided a room with one king size bed. When I asked about a room that can accommodate a kid (two twin beds) we were told that there is non to be provided. So we made a makeshift bed from the arm chair and leg rest plus and extra chair (...) and I went to the reception to ask for an extra blanket and bed sheet to place on this "bed".. The answer shocked and embarrassed me - ?we do not have extra blankets and sheets in the hotel..." said the receptionist after consulting with the other receptionist.... I asked again, "sorry we can't " said the guy... So we had to use a towel as a replacement for the bed sheet and use a coat as a cover. I have travelled the world up and down and never have I ever seen such a thing. Would you imagine a big hotel not having an extra bed sheet and blanket??? To all you readers out there, stay away from this hotel until the time they can prove that their hospitality is shinny as much as their hotel's appearance.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Mr. Baron, I would like to thank you for sharing your experience with us. My efforts to contact you personally through TripAdvisor message were unsuccessful. I would like to apologise in case we did not meet your expectations. I already check your reservation, which was for King Size room for only 2 adults and no child was in the reservation. It is very unusual for our hotel to have such a case, because we do have 45 Deluxe rooms with a sofa which can be used for triple occupancy with a child. Even we could provide complimentary upgrade to deluxe room, if we had the information about a child. In our system we did not register any child in your room, which worries me a bit. During your stay on the 10 of March, I was doing my 24 hours weekend duty manager shift and I did not receive any complaints or comments regarding this case. I believe this was a misunderstanding and I can assure you the whole team of BW Premier is willing to assist, help and even make the extra mile for your guests. I hope we can get in contract, so you can explain me more in details your point of view. Please, don't hesitate to contact me personally. Wish you a wonderful weekend. Best regards, Svetoslav Panev

"Excellent"

5
10/03/2018

I spent here over 40 days for business purposes between February and March. The hotel building is relatively new with nice and big rooms, very clean and with good quality furniture. Rooms are also very quiet and always grant a good sleep/rest thanks also to the bed's good quality. Hotel is basically located in the middle of nowhere, 15 minutes away (walking distance) from Airport's older Terminal 1 and 5/10 minutes by (very cheap) taxi away from Sofia downtown. Hotel staff is young, friendly and always extremely professional. Nice breakfast as well as good quality restaurant though with a little reduced menu. Highly recommended!!!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Djacchia, We're delighted to know that you felt "at home" during your stay with us! Just to add to your comments, that we have complimentary scheduled shuttle service to the Metro station at Sofia Airport. Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Nice rooms for a short period"

3
06/03/2018

The Pros: The rooms are quiet and the beds are comfy. Nice shower and bathrooms and minibar and laptop safe in the rooms and decent internet speeds (19.7 Mbps Download & 10.9 Mbps Upload) and English TV options. Good style and within less than a mile from the airport. The breakfast is adequate for most tastes and included. The Cons: The restaurant doesn't have a lot of selection and there is no ATM in the hotel and the front desk couldn't change Euro's for the local currency and no other food options close by. The hotel is isolated in an industrial area with no walk paths or restaurants in the vicinity.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear guest, Thank you for sharing your feedback regarding your recent stay with us. Your comments are very important for us and we value your honest feedback. By telling us what is your overall satisfaction, you are helping the management to improve even better the guest service. As a hotel at Sofia Airport we do aim to provide all necessary information for the hotel and the surroundings in our website, all booking channels and TripAdvisor. For that reason our guests can overview the information and make the decision to stay with us or not. We try our best to provide good decent food selection in our a la cart restaurant. Regarding the ATM we are in the final line and in two months we are expecting to install an ATM machine. Unfortunately we cannot exchange currency at Reception Desk due to Bulgarian legislation. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Svetoslav Panev General Manager

"Very good airport hotel"

4
04/03/2018

We were returning from a ski trip and had early morning flights home from Sofia airport. The bedrooms were clean, comfortable and spacious and the bathrooms were modern, clean and the water pressure good. We checked in and left our bags in our rooms, went out for dinner, and just came back to sleep. We didn't have breakfast because we left very early. Everything was perfect for our needs, the price was good value and there's a shuttle to the airport that runs very regularly.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Sarah, Thank you for sharing your feedback with us regarding your recent stay at our property. Your stay with us is very important and we value your honest feedback. We are delighted to see that you had a great time in Bulgaria and a good end of your vacation. We hope you will come back and see us again soon and not only during the ski period. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev General Manager

"Very nice and rather small hotel"

4
03/03/2018

Everything fine, not so big which was nice. Expensive to buy water. Helpful reception. Ok breakfast good coffee. We had an extra bed since we were three with my two kids. Nice with gym and sauna (10 Euro).

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Rosen, thank you for your feedback regarding your recent stay with us. We are planning to construct a spa centre with a sauna and massage room in the next 6 months. Thank you for advising us regarding this additional service. We are more than motivated to improve our services and your comments are very important for us. Please, don't hesitate to visit us one more time. Wish an wonderful week. Best regards, Svetoslav Panev

"Excellent Airport Hotel - Modern, Clean, Quiet"

5
17/02/2018

My wife is Bulgarian and we often stay in Sofia the night before we fly out the next day. It's nice that there is finally a new modern clean hotel that's a stone's throw from the airport. I like Sofia, but the traffic can be bad. It's great having a stress free place to stay before a flight. The rooms were huge - clean - quiet - and very well appointed. The restaurant was quite good. The breakfast buffet was excellent. The staff was well-trained and friendly.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Thank you so much for choosing us for your stay in Sofia and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff members. 5 star rating is giving us the motivation to improve even more. We strive to provide 5 star service to our guest and our main mission is: Stay with People Who Care! We do care about you and your needs. Looking forward to welcome you back for your second visit, My best regards from Sofia, Svetoslav Panev

"A very good option"

5
11/02/2018

Reserved on HRS website, where I found an great price. This is a right 4 star category hotel. First of all this is a completely new hotel, with big and clean rooms and very nice staff. The bed is excellent, so I would say that I can give a 5 star for quality sleep! Quality food at the breakfast and excellent Wi Fi connection. The hotel is also provide shuttle to the airport by the schedule.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Cunescu, Thank you so much for choosing our property and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself. I am pleased to see happy guest and hope more guest will appreciate your feedback. Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Very good"

5
06/02/2018

Stayed here from January 2nd for work at Sofia airport,location was excellent and only 5 mins from airport in the hotels courtesy bus. The hotel and all the staff were friendly and helpful, I went into the city Saturday and Sunday afternoon and the lad on reception,sorry can't remember his name , wrote down five or six places to visit each day which was really helpful as this was a first time visit to Sofia. I had breakfast each day which was very good and loads of choices also had dinner on most nights and again the food was excellent and staff always on hand to recommend from the menu,the prices were reasonable but if you went into city there were cheaper options available. The hotel is a bit remote with nothing around it and unfortunately no pathway to anywhere,other than that had an excellent stay and would recommend.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Jeremy, We're delighted to know that you felt "at home" during your stay with us! Any feedback is very important for us, because we are motivated to improve our services. We accept positive and negative comments in a way to show our importance to details and guest satisfaction. Thank you so much Jeremy for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Convenient location for to spend the night before the flight"

3
31/01/2018

The location is fine if you have to spend a night immediately before the flight. Though you can not walk to the terminal (it is ~ 1.2 km from terminal 1 and no footpath, more to terminal 2) but a free shuttle is available every 20 min. The hotel has good facilities and efficient front desk office. They provide early breakfast with some packed items for early morning flights. The room size is sufficient and soundproofing is OK. However, the bed was uncomfortable as the mattress is very hard, though the pillows are OK.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Alex, Thank you for sharing your feedback regarding your recent stay with us. Your comments are very important for us and we value your honest feedback. Out mattresses are from Certa, which is the official brand for Hilton and Best Western Hotels & Resorts. We do have very positive feedback about the comfort of the mattress. By telling us what is your overall satisfaction, you are helping the management to improve even better the guest service. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Svetoslav Panev General Manager

"Functional Hotel"

4
28/01/2018

Conveniently located for airport, clean and functional hotel bit rather charaterless. Restaurant serves a reasonable.menu of food and the breakfast buffet is above average. Ideal hotel for business trips but not to be recommended for a pleasure trip unless location near airport and away from downtown is a priority.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, Thank you so much for choosing our property and for recommending us! We're delighted to know your honest feedback about our services. Definitely, our strong advantage is our close location to Sofia Airport around 0.900 km. However, we do also close access to Metro Station, so some of our guests prefer to stay with us and explore the city centre. Hope to see you again at our property and don't hesitate to contact us directly. My best regards, Svetoslav Panev General Manager

"Sofia for a night "

4
30/12/2017

An unexpected get away lands me at the best western premier Sofia . First site is pleasing,a nice modern building situated only a few moments from the airport . As I enter the lobby am greeted by the warmth and friendly staff who check us in and give us our room card . A quick shower after the flight in a nicely laid out bathroom with a lovely room with all that you will need including views of the snow tipped mountains is a joy to behold , longing only now to fire off a few snow balls as we did many moons past . Breakfast was lovely with a fine selection of hots and colds which was sampled by all that attended this morning . Overall a wonderful hotel to stay at highly recommended, but the strange fragrance upon greeting in reception reminds me of my school days body spray I was gifted at Christmas by my in-laws.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Oliver, thank you for sharing your experience with us. We value your positive feedback regarding your experience and sharing only good words. We are motivated to improve constantly our services and it is very pleasant to see the good results out of our efforts throughout the year. Don't hesitate to visit us again whenever you are coming back to Sofia. Warm regards from Sofia, Svetoslav Panev

"Rooms Nice, Location Suitable, some staff Great & a few Useless"

4
28/12/2017

The location is 5 minutes from the airport, they offer a free shuttle service both ways. Fro the hotel for 12lev local currency equivalent to €6.00 you're downtown. Breakfast is good to average, service a little slow. Rooms are really spacious, decent TV channels, bathroom is spacious I usually stay at the 10th floor, if you have a car there's free parking underground which helps during the cold winter. Overall a good hotel and I really enjoy my stay every time I visit Sofia.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear regular guest, thank you so much for the great words and positive rating. We value your honesty and constructive feedback regarding your experience with us. We strive to improve constantly our services and it is very pleasant to see the good results. However, please let us know what exactly we can improve in our breakfast, so we can get 5 star rating during your next stay with us. You may contract directly our Rooms Division Manager - Iva Mechkova and have a quick chat what we can do better. Don't hesitate to visit us again whenever you are coming back to Sofia. Warm regards from sunny Sofia, Svetoslav Panev

"Excellent Hotel"

5
13/12/2017

I contacted BWP for there pet policy I was informed that pets under 8KG no problem.I informed them I was traveling with my Labrador Service dog. Front Desk Manager responded to my email immediately not a problem. Service was excellent all staff friendly and professional. Transfer to the airport the driver made a special trip for us as we have the Dog Crate. The only Hotel I will stay in Sofia and would recommend it, close to the airport clean rooms and great service.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Rowand, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself. We are pets friendly hotel, because we know that we cannot separate the family. The dog is part of the family and we want you to feel like you are at home. Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Modern hotel! Great stay! "

4
11/12/2017

I stayed here after my flight being cancelled. My room was spacious, kettle, tv and an amazing shower! Wifi is really good! Breakfast and the restaurant was great. I would recommend the lamb shank on the menu. Free shuttle bus to the airport which you can book. Would recommend.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Lucy, Thank you so much for recommending us! We are more than happy to see that you felt like at home. Unfortunately, cancelled fights are not always the best thing, however our main goal is to make your stay more comfortable. Looking forward to welcome you back and this time to visit Sofia for sightseeing, My best regards, Svetoslav Panev

"Excellent hotel - Modern contemporary"

4
01/12/2017

Enjoyed our stay at BWP , the rooms were spacious and very modern. The hotel is relatively new so most things are in good condition. Bathrooms again work well with decent pressure and space. Equipped with most basics (no iron). Breakfast was nice, decent selection. Staff are polite and friendly. 2 minor niggles which stopped this hotel from getting 5 stars from me: 1) Complementary Shuttle bus was late and we were in the cold waiting for a while. 2) we had an altercation with a scamming taxi driver who tried (and failed) to charge us 8x a normal fare, i went into the hotel expecting a little backup. Although the girl at the service desk very sympathetic she didn't really back us up.She went to ask a supervisor but they didn't come out. I know its not the hotels job to help us in these situations but i was hoping she would argue with the taxi driver on our behalf. Overall though i was happy and would definitely stay again.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Saim, Thank you for your honest feedback regarding your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely, Mr. Svetoslav Panev General Manager

"Good hotel, close to airport"

4
30/11/2017

This is a brand new hotel very close to the airport and half way into town. Service was fast and friendly. The rooms are brand new, well equipped with good beds/pillows. There is a free shuttle from and to the airport which was nice at 5.30 AM! Would stay again

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Ivanova, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Sofia"

4
21/11/2017

Close to airport, but no airport noise. Rooms good, breakfast basic, staff able to assist when required, bar open till 11.00pm, airport shuttle, take away breakfast available if needed to leave before 7am when restaurant opened.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Wonderful place to spend the last night in Sofia"

5
10/11/2017

If your flight from Sofia is early in the morning, this hotel is the best place to spend the last night in Sofia (Bulgaria). It is situated close to the airport. It provides every 20 minutes shuttle from and to the airport. Because at 5 a.m. the passengers were many, thanks to the driver, an extra shuttle was provided at 5:10 a.m. and the next one was available exactly at 5:20 a.m. The rooms are clean and comfortable. The beds are very, very good. Even thou the hotel is new (about 1 year after its opening), the stuff is good, polite, and understanding. Thank you, Nora! Nice and quite place! Thank you!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Margipan, thank you so much for the great words and positive 5 star rating. We value your honesty and constructive feedback regarding your experience with us. We strive to improve constantly our services and it is very pleasant to see the good results. I will personally congratulate Nora for the extra effort in her service. Don't hesitate to visit us again whenever you are coming back to Sofia. Warm regards from Sofia, Svetoslav Panev

"Disappointed "

3
28/10/2017

This is a nice looking new and modern hotel. It's not far from the airport but it's not walkable. The hotel do offer a complimentary shuttle bus but you must pre-book by emailing the hotel. We stayed for 1 night and overall we found the bed comfortable and the room quiet which was good. That being said we had a few problems. As stated in other reviews the room a/c doesn't go below 20. It also didn't seem to work that well in our room as it felt stuffy. We settled for opening a window. Not ideal as you can hear traffic but it didn't bother us. We also don't think the washroom vent was working that well as we never heard it come on. The shower is one of the worst I've experienced in a hotel as it wasn't high pressure. Not a power shower I don't think. Also, never experienced dirty towels in a hotel so that was a first. We noticed one bath towel, which was neatly rolled up, had 2 big dirty stains on it when it was unravelled. Grim. I moved the footstool in the room to find it was hiding what looked like a big red wine stain in the carpet. More grim. Worst of all, we ordered 2 x cheeseburgers, with wedges along with 2 bottles of Pepsi from room service. When we cut the burgers down the middle we found they weren't cooked through, and were raw and cold. Inexcusable. We sent them back, and the replacements were fine. Waiter said sorry but feel they could have done more. The Pepsi's on the house would have been a small but welcome gesture. The lady that greeted us for breakfast was a little cold and unwelcoming as she walked over to us while we waited to be seated and just said “what?”. Not great. We presumed this to mean she must want our room number, we gave it to her and she wrote it down. Lots of options at breakfast but no orange juice, only orange squash from the machine. There was bread and rolls but no toaster. Also, there was a board near the cooked buffet saying order eggs the way you like them so we tried ordering poached eggs (which is generally what we like to eat in a hotel), and they said no - maybe the guy just didn't understand us. Other than that the reception staff were friendly and helpful. The complimentary shuttle was swift and on time. On balance, sorry to say I probably wouldn't stay at this hotel again, or would wait a while before trying it again.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, Thank you so much for the time taken to write your detailed review regarding your stay with us. It's very important for us to know what we can improve in our services. I can assure you we took very serious your comments and we already start some internal changes, so we can fix some points in short term. I would like to apologise to you for not meeting your expectations. We strive to improve with the time by analysing each guest comment. Your feedback is essential for us to understand better where our weakness in quality of service are. You are more than welcome to come back to us and see how the hotel took on consideration your suggestions. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"Nice"

4
26/10/2017

Everything nice...!! Buuuut they need to learn a lot from other big hotels regarding guest confort in a lot of matters... but the hotel is nice and the breakfast is fantastic but again nothing around the hotel..., just traffic and nasty roads full of dirt. I hope it helps.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Manito, ?hank you for your honest feedback regarding your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do strive to learn everyday not only from other big hotel chains, but also from our guests and their needs. We believe our guests feedback is essential for us to develop and improve our self. So, for that reason we do take your comments in mind and we will try to improve our services. I hope that you will consider staying with us again, so that we can have another opportunity to provide you with a superior experience. Sincerely, Mr. Svetoslav Panev General Manager

"We were disappointed"

3
15/10/2017

We stayed at this hotel only for few hours before our early morning flight. rooms are decorated nicely. they used good quality materials, the bed is of a good quality but it is way too soft. the room and hotel are very clean. good parking lot. nice lobby. Didn't like that the hotel had charged my credit card. I wanted to pay cash since I had a lot of local currency left. when I did check out they told me that they blocked the amount from my credit card and I cannot pay cash due to the early hour (3 am). they told me to change the currency at the airport but at this time the change is closed so I now have local BGN cash and nothing to do with it. I did not expect for a fancy hotel like that to block/ charge an amount before check out and without my consent. Room are very very quiet but not sound proof enough, we heard one neighbor taking a shower and the other snoring and even planes taking off(the only thing I need from an airport hotel is soundproof but it wasn't). The bed was extremely soft (too much for my taste) so my wife and I could hardly sleep. shower water pressure is almost none existent, why is that? so we didn't enjoy a good shower before our flight. The rooms climate control could not go under 20c and it was too hot for us so we had to open window and hear the airplanes taking off. The airport shuttle service uses an old van, and you cannot take it on anytime you wish, it has a schedule and you need to fix YOUR schedule according to the hotel airport shuttle's (what I would expect from a motel and not a high-end hotel). so you need to wait (like a bus) until it arrives on the schedule. it was very hard to locate this old van at the airport but it was exactly on time. we thought to take a taxi to the hotel since we just missed the time for the shuttle. the hotel is located on one side of a highway to the airport, if you are on the other side it is 10 minutes drive to make a u-turn. and if you need to go to the airport you need to drive to Sofia make a u turn and then go back. The room's mini bar is the most expensive I saw in Bulgaria (felt like they wanted to steal your money rather you enjoying your time). too expensive for what you are getting. Nobody helped us with our luggage. Don't get me wrong it is a good hotel but not something you would expect from a fancy hotel. Next time I would look for another place to stay.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear guest, Thank you for your honest feedback regarding your stay with us. First of all, I would like to apologise for not meeting your expectation during your stay with us. In general we do not have policy to charge only with credit card in early mornings, so I will personally check what happen in your situation. I can assure you our mattresses are from Certa company, which is the official supplier of Hilton, Best Western and Marriott. We did not have any complaint regarding the mattress and it is a surprise for us to hear the negative comments. We do have A/C system, which can be adjusted individually from each guest. Due to constantly weather changes we try our best to keep the system on the proper temperature, so our guests will feel more comfortable. We will take on consideration your comments and try our best to fix this in short term. We took 6 months in order to create the right schedule of our shuttle and we took on consideration all flight times. Our shuttle is on every 20 min in the early morning and 30 minutes during the day. All guests have to book it in advance, because the number of guests using the shuttle is large enough. This help us to plan in advance all requests and be more useful to our guests. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us one more time, so that we can have another opportunity to provide you with a superior experience. You may contact me directly, so I can take personally care of your reservation - [email protected] Sincerely, Mr. Svetoslav Panev General Manager

"Very convenient for getting to the airport"

4
11/10/2017

Beautiful hotel, not overly cheap, but great rooms, beds and breakfast. Free shuttle to the airport, takes 5mins, is super convenient. Did I say how good the breakfast was?! haha. If you have an early of late flight, or are looking for a little luxury after roughing it around Bulgaria and Macedonia for 10 days like I was - stay here. I'm sure I looked a right mess wandering in covered in dirt and carrying my backpack, but they didn't even bat an eye haha.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at our property. Your stay with us is very important and we value your honest feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev General Manager

"Excellent "

5
10/10/2017

Well maintained and excellent presented hotel! Staff were professional and polite. Rich buffet breakfast and nice dinner meals. Only two minutes from the airport private free parking on the side! Well done!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear guest, thank you so much for the great words and positive 5 star rating. We value your honesty and constructive feedback regarding your experience with us. We strive to improve constantly our services and it is very pleasant to see the good results. Don't hesitate to visit us again whenever you are coming back to Sofia. Warm regards from sunny Sofia, Svetoslav Panev

"Perfect hotel for landing or leaving"

4
05/10/2017

This was by far the best, Best Western hotel I have stayed in. The executive rooms rival that of the best hotels only at a fraction of the cost. The only complaint was that I could not get the temperature less than 20C, but I got lucky because it was cold outside so the room got comfortable quickly. The restaurant is just so so but they have a nice bar. Overall, a great place to stay especially when flying the next day.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Robert, Thank you so much for the time taken to write your detailed review regarding your both stays with us. It's very important for us to know what we can improve in our services, so your comment is more than welcome from our team. We already took some measures to improve in-room temperature, so the small misunderstandings will not happen again. We do value your positive comments as well and we hope to see you again at our property. We do recommend you to book through the BW website, so you can became a member of the brand and gain BW Reward points next time. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"Professional!!!"

4
01/10/2017

I'm happy with the hotel, professional staff, room and all hotel really clean, comfortable bed and pillow. The only bad point is not enough facilities for the 4 stars hotel especially in the bathroom. Thank you all.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Fredric, thank you so much for your comments regarding your stay with us. We do value your opinion regarding the bathroom amenities and we will take care to improve this small negative part. As a team we do our best to provide higher experience to our guest and to feel the hotel as their home. We will make sure to improve our internal operational procedures and to focus more on our guest's needs. We look forward welcoming you again at BW Premier Sofia Airport Hotel. Warm regards, Svetoslav Panev General Manager

"Great hotel but restaurant food too expensive"

4
29/09/2017

Great hotel and room but the restaurant food for dinner was far to expensive for what it provides and a very limited menu. You could but two better dinners in Sofia for the same price and have a much better menu choice. Unnecessary to be so expensive and limited. If you are going to have a restaurant then make sure it is as good as the rest of the hotel.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Michael, Thank you for sharing your feedback with us regarding your recent stay at our property. Your opinion is very important regarding our restaurant. We will take on consideration your suggestion in order to improve the quality and service. We are planning to add seasonal menu to our main a la cart menu, so our guests will have a large variety to choose from. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev General Manager

"Excellent hotel but missing some essential features"

4
27/09/2017

We stayed one night prior to our trip around Bulgaria. As others have said the amenities were excellent, however the one thing that let the hotel down was the restaurant. Sooo slow - we were tired from our travels and would have liked our meal to come out within a reasonable time which I would define as less that 1/2 hour. Not so - the overall time to eat was 2.5 hours. The restaurant was not full, however it appeared to be short staffed. Very frustrating. The meal itself was excellent

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Teuta, Thank you so much for the time taken to write your detailed review regarding your stay with us. We took on consideration your comments regarding the slow service in the kitchen and especially the waiting time for the food. I can admit that we did have issue with the kitchen staff, because we strive to find the best kitchen member to join our team. I will personally analyse your comments with our Executive Chef and make sure we will fix this small issue as soon as possible. It is a pleasure for us to have such loyal guests and looking forward to welcome you back in the near future. Don't hesitate to contact us for any further assistance. Kind regards, Svetoslav Panev General Manager

"Good Value Best Western Sofia airport"

5
27/09/2017

This is an exellent hotel - modern style, spacious rooms quiet though close to the airport - very friendly staff - good bar, very good menu and service at restaurant - and exellent breakfast buffet - we had a very pleasant stay

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev General Manager

"Good stay near the airport"

4
21/09/2017

We were one night at the hotel. We arrived at 22:00. We had written in advance to the hotel and a driver with a sign was waiting for us. We had a free shuttle to the hotel. The room is good, clean, the service is excellent. A quiet sleep. An excellent breakfast is included in the price. Good price for a good standard hotel. The hotel is new and opened a few months ago. For those who arrive at night or need to fly in the morning, it is highly recommended.

"Excellent Staff, Excellent Service make this the BEST Hotel in the area"

5
21/09/2017

Thank you to all the staff again. My 4th successful stay since the hotel opened. The rooms are excellent. The food and bar are great. The staff are very professional and friendly. Kiril and the team in the restaurant and bar offer excellen friendly and professional service. I will return again. I would not want to stay anywhere else in Sofia ..... the staff are EXCELLENT.

"International airport hotel with a 7am main breakfast start?"

3
17/09/2017

At first I thought this hotel was good value, but in reality, as a business traveller, I need 3 simple things: Breakfast in time for the international departures, dinner served quickly and simply, decent quality quiet and clean room. The bedroom was great; very clean, modern and spacious. Excellent. The dinner ( a piece chicken and a small risotto) took 35 minutes to arrive and 5 minutes to eat. Just not good enough for an airport hotel (there were 6 other people in dinner and it was 1.5 hours before restaurant closing. The breakfast was awful. (a plastic box with a basic continental served in a tiny store room next to reception, with one single table is not breakfast). As two people were already sat at the only two chairs I had to eat mine standing up. Not acceptable for this level of hotel at an airport. Why bother booking it if you can't get breakfast in time for an international flight? Staff were friendly, efficient and checked me in quickly and settled my bill quickly. They gave me good accurate information and did an excellent job with regard to my expectations. I will probably have to use this hotel again, and for the room alone that is okay, but as I will arrive late (after 11pm and leave before 7am) i really cannot expect to get a good hotel experience. Can I please ask that you revise your hours or breakfast offering: Breakfast from 0500 would suit the majority of early departures, OR, allow guests to use the restaurant area and put out a proper, but still basic, continental breakfast so they can help themselves and sit at a table properly. Rather than standing eating out of plastic boxes? Nice modern building. Location fine and staff excellent.

"Good hotel close to airport"

4
13/09/2017

Huge bed. Big Shower. Great choice at breakfast. Not good if you like to walk places. It is fine to get taxis but next to a motorway and there are no pavements.But the soundproofing in the rooms works well. Staff were helpful..Special thanks to Nora on reception for her kindness and patience as I worked out how to spend five hours before going to the airport for my flight.

"Very nice hotel with good location close to the airport."

4
11/09/2017

Very nice new hotel very close to the airport. Very friendly personel and good breakfast. Also the evening card for diner is very nice and good and delicious food. Wifi is strong en the rooms are very comfortable.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Bernd, Thank you for sharing your feedback with us regarding your recent stay at our property. Your stay with us is very important and we value your honest feedback. I will personally inform our Executive Chef about your food comment, so all the kitchen staff will be satisfied to hear those good words. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev General Manager Delete Response

"Excellent location and value!"

5
08/09/2017

This hotel is located about six hundred meters from Sofia's airport. Their breakfast buffet is incredible, their service is flawless and their rooms and value could not be better. All of their front desk staff were friendly and helpful but Brian was specially attentive. We highly recommend this hotel!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Thank you for your great comments regarding our hotel. We appreciate your honest feedback and we would try our best to continue in the same way. I will personally congratulate Brian for his great job and effort. He is a new member part of our team and is coming from Spain, however it seems he shows very good attention to our guests. Wish you a great week and come to visit us one more time. Warm regards, Svetoslav Panev General Manager

"Class"

5
04/09/2017

Great hotel on the edge of the airport in Sofia, we landed late evening and the staff were great, food was really nice, rooms were very modern and comfortable, we only stayed the one night but would be great to spend more time there and see more of Sofia and would definitely choose this hotel again. Don't try and walk there from the airport though, pavements are not the best, get a taxi it's not that expensive and it saves your legs and your mind.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, Thank you so much for choosing our property and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself. In one month the walking path will be fixed by the municipality, so it will be a easy walking access to Sofia Airport. Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"good for a stop over"

4
29/08/2017

i was upgraded and that is nice to know. The room was large and confy, nice bathroom, coffee and tea facility. breakfast is included and some of the organic options are good, excellant the coffee!! the TV however was not working properly, or maybe to hard to use and find english channels. the sheets are very hard and the bed is not tucked in which is funny. To get there you need a taxi (at night you do not have shuttle), it cost about 2 euro but they will charge about 5, which is ok because it is very close.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, thank you for rating us in TripAdvisor. We appreciate your comments about your overall stay with us. We will take on consideration your comments regarding the TV and the bed, so we can improve this small issue. I would like to inform you that we do have 24 hours free shuttle service to Sofia Airport. In some hours is on request and you have to request it via email or phone call to our reception desk. We do value your suggestion for the taxi, however I believe with 24 hour shuttle service, a taxi is not need it. Hope to visit us one more than, we appreciate your loyalty to Best Western. Best regards, Svetoslav Panev General Manager

"The best place close to the airport"

5
28/08/2017

I was in transfert in this hotel between two flights, I'm so sad to spent only 6 hours on this great, confortable and modern hotel with very large and quite rooms. Everything is new, and very high quality. The bed is amazing and the view was also nice if you love airplanes. I test the room-service : very quick, nice food and very good prices. The team is very professional and happy to welcome you. There is a transfert shuttle service for free to and from the airport. The only mistake was the shower wall not clean as it should and also the windows, quite dirty to be honest. Go for it, it's a good place to relax before or after your journey. Romain from France

"Bland"

3
26/08/2017

Long soulless corridors, no decoration detail in rooms. Facilities are fine, new, and work well. Bed ok. Very close to airport, but access a pain. Roadworks out front and it's on a dual carriageway, so you have to do a circle to get in, or out. Room service efficient. Burger was tasteless.

"Outstanding property "

5
21/08/2017

Visited the hotel last week and was very impressed by the service. It was a great value for money. The reception staff were really proffered. The room was really cozy and spacious, it had very comfortable mattress's. We were impressed by the breakfast diversity. We really recommend this hotel.

"New, cozy rooms but the cleanliness is low. Airport transfer included"

4
21/08/2017

The hotel rooms are new and very comfortable but cheaply made so maybe in year or two it want be so pleasant place. The level of cleanliness was not satisfying, especially the bathroom. The service on reception was dissatisfactory-we were informed that we have included breakfast, but in the morning when we went in the restaurant it appeared that acctually we don't have one. In general the hotel is nice but there some thing which need improvement!

"Value for money hotel with easy access to the airport"

5
21/08/2017

We had a single night stay on our way from Thessaloniki to Rome. The room was spacious and well decorated, everything was brand new. The cafeteria was nice and the staff was friendly. The shuttle bus to the airport was free of charge and on time schedule. I would definitely stay again on my next visit to Sofia.

"Good choice near airport. Important to know about the shuttle:"

4
17/08/2017

Clean, new, friendly staff and very good & rich breakfast. If you are planning to take the shuttle from the airport you should know that on certain hours it arrives only upon demand. However, it's easy to call it. We arrived at 21.30 and went to the information booth in the arrival hall (blue booth on the left after you pass all the rentals on your right). They called the hotel and the shuttle arrived after 5 minutes. This hotel is a great option if you arrive late to the airport or need to reach it early in the morning.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, Thank you for sharing your feedback with us regarding your recent stay at our property. Your stay with us is very important and we value your honest feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev General Manager

"Ripped off"

2
15/08/2017

Planned to stay here for one night on arrival but then had to add an additional night. First night cost £60 pound upon check out our second night cost us £115, both midweek days. The hotel was empty both days. Its disgraceful the price can double. Phoned and emailed prior to arrival and provided flight details of when we were arriving. Arrived at the airport and every single other hotel chain had a vehicle there waiting to collect their customers except for Best Western. When I phoned the same person I had spoken to only a few hours prior acted surprised that we were there, ridiculous customer service. Ended up getting to the hotel at 00.30 and we had to be out the door for 0800 in the morning absolute waste. The following night arrived back at the hotel at 4 in the morning, tired we made our way to our room only for the key to not work. Again the incompetence of the staff at their best. Despite telling them on check in that we had two separate bookings for two nights this was obviously too difficult for them and our key was only activated for one day. May not sound a big deal but when you have been out since 8 in the morning arrive back at 4 am the last thing you want to do is get back in the lifts and head all the way back to reception for some gormless incompetent member of staff to activate your card again. If all other hotels are fully booked next time I am in the area id rather hire a car and sleep in that than give this establishment another penny of my hard earned money.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Unknown guest, thank you for your detailed feedback regarding your recent stay with us. On behalf of our team, I would like to apologise you for our low level of customer service. We do appreciate your comments regarding our ridiculous services. We do our best to improve our services and we take every comment on consideration in order to overview our internal operational procedures. Our staff may not be the perfect one, however they are not INCOMPETENT. We are all humans and we make mistakes, but we strive to improve everyday. We do value Cesar Ritz quotes: Ladies and Gentlemen service Ladies and Gentlemen. In fact I can't see any gentlemen behaviour from your side in your comment. The fact you paid double rate for your second night is due to the fact you are charged as WALK-IN rate. This is a common worldwide rate procedure and when a guest walks in without reservation we do provide the highest rate for the day. As I can see your TripAdvisor contribution speaks itself. Taking on consideration your opinion, we are not the only one INCOMPETENT hotel among others in Dubai, Europe and many others. Level 6 Contributor TripAdvisor member since 2012 25-34 man from manchester 77 Contributions 93 Cities visited 104 Helpful votes 12 Photos REVIEW DISTRIBUTION Excellent 40 Very good 4 Average 9 Poor 8 Terrible 16 Thank you once again for staying at BW Premier Sofia Airport Hotel. In case you would like to contact me directly for any further assistance, please send me an email: [email protected]

"Overall,it was another decent Best Western stay"

4
07/08/2017

We stayed at this hotel for three nights total, one night on our way to Greece from Bucharest and two nights on our return trip. Our first night was in a lovely room, very clean and comfortable with a walk-in shower that was really nice. We got in really late that night and one of the staff working in the bar was very kind and let us buy a couple of beers even though they were closing up. I got the impression that his colleague wasn't happy with him for that but we were certainly appreciative and there were still a couple of other guests in the hotel bar. We paid extra for the breakfast the next morning and were satisfied with the selection and quality of the food - eggs, pancakes, bacon, sausages, as well as cold cuts, veggies, cheeses, and pastries. We weren't so impressed with the help at the front desk, which was abrupt and not very explanatory when they informed us that we had to pay extra for a second person in the room as we had prepaid on Expedia and had accidentally paid for only one person in the room. I don't think the Expedia website was very clear on the fee and so we were confused and I'm not sure that the hotel is used to prepaid rooms as it was a bit challenging to get an accurate receipt from the hotel. We were worried that they were charging us a different rate than we had prepaid or that they were charging us a second time. Like I said, it was confusing. But a more experienced employee stepped in to help clear things us, which was good. The stay on our return trip was also decent overall. We booked through the Best Western website and did not prepay so everything was was smooth and easy that way. Our room was nice, but not quite AS nice - no walk-in shower and it had a set of connecting doors with the next room and although the other room's door locked, ours did not. Apparently we were informed that there was some sort of problem with the lock and the key that couldn't be solved. We were a little worried about the security of an unlocked adjoining door on our side, but decided it was probably ok since there didn't seem to be guests in the other room and ultimately we didn't have any problems. One big plus of the hotel: it has a nice gym that we enjoyed using. The hotel is probably most convenient for travelers flying in and out of Sofia, but there was enough parking if you drive in and it was also an inexpensive taxi ride into the city centre. All in all, we would stay again but we would book again through the Best Western site instead of Expedia and we would ask for a room without an adjoining door.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Kath, Thank you so much for the time taken to write your detailed review regarding your both stays with us. It's very important for us to know what we can improve in our services, so your comments is more than welcome from out team. We already took some measures to improve internal operation procedures, so the small misunderstandings will not happen again. We do value your positive comments as well and we hope to see you again at our property. We do recommend you to book through the BW website, so you can became a member of the brand and gain BW Reward points next time. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"Absolute value for money"

5
05/08/2017

We were tired from a long flight when we arrived and it was very hot. The front desk staff were so welcoming and friendly and delivered excellent service in English. We loved everything about our stay there. One suggestion: plant more flowers, remove the refuse piling up against the hedges and create an outside sitting area like the Best Western Expo hotel. The hotel's service were really great otherwise. Well-organized. The staff really took great care of the guests. We stayed three days.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Margriet, We're delighted to know that you felt "at home" during your stay with us! Thank you for your kind remarks regarding a potential summer garden. We would love to have one as BW Expo hotel, however do still have outside space as terrace in our restaurant. We will consider your advice for any future reconstruction and we will ry to include your idea. Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Wonderful "

5
01/08/2017

If you are looking for an airport hotel in Sofia, look no further. This hotel is beautifully appointed. Very modern. Conveniently located. Good restaurant. Highly recommended. The staff was pleasant and helpful.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Andre, thank you so much for the great words and positive 5 star rating. We value your honesty and constructive feedback regarding your experience with us. We strive to improve constantly our services and it is very pleasant to see the good results. Don't hesitate to visit us again whenever you are coming back to Sofia. Warm regards from sunny Sofia, Svetoslav

"Perfect for me"

5
26/07/2017

Gorgeous hotel with great sized rooms, AC and comfy beds (I have stayed a couple of times on business for good reasons!). Depending on the room you may enjoy a stunning view of Vitosha Mt. Free shuttle bus to/from the airport (less than 5 mins). Staff are very friendly and helpful. WIFI is super fast and reliable. The breakfast is excellent, really really excellent. Restaurant has a great selection of food too. Taxi to the city is 10-15 mins (depending on traffic) and can be arranged at reception or via Taxime app and is approx 10BGN (5EUR). One of the best hotels I've stayed in.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Conor, Thank you so much for choosing our property and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself Looking forward to welcome you back for your second visit, My best regards from sunny Sofia, Svetoslav Panev

"best hotel in Sofia"

4
24/07/2017

From my experience this is the best hotel so far in Sofia and maybe in entire Bulgaria. it's modern, clean, comfortable, breakfast is much better than other hotel's, 5 minutes to the airport, quite area, very high standers maybe above 4 stars. Some staff doesn't understand English and you many have miscommunications so you have to repeat and request confirmation for every message you say or better ask another staff. Massage is not available anytime as you have to request and confirm availablility before long time.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Elazory, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. I would like to inform you that we took on consideration your comments regarding our staff and their language skills. We do hire International people from Spain, Ukraine, Nigeria and place them already in our Best Western training program. We believe in short time they will be more than comfortable in their duties and will improve the service quality up to 5 stars. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"One night stay"

5
20/07/2017

Hotel is very close to the airport, they operate a shuttle bus from the hotel to the airport and back free of charge. The hotel is very modern and the beds are very good. If you book online you can stay at this hotel for a great price, it's one of the nicest hotels I have stayed in, It will cost you about 11 lev for a taxi into the centre of Sofia so the location is good for the airport and the city.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Alan, Thank you for sharing your feedback regarding your recent cooperation with us. Your comments are very important for us and we value your honest feedback. By telling us what is your overall satisfaction, you are helping the management to improve even better the guest service. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Svetoslav Panev General Manager

"Great"

5
16/07/2017

(1) A/C working as it should, (2) no cigarette smoke smell at all, and (3) reliable WiFi: and all those three in the same hotel! Pretty unusual for Bulgaria. Besides this, very clean place with courteous staff. The fare I paid was very low for the class of this hotel. The only downside is that it is isolated from the civilization. The restaurant is on the expensive side even by Western standards, without traditional Bulgarian dishes. There are a few affordable choices however and the pasta I tried was really good. I had to catch an early flight and could bot try the breakfast,

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Peter, Thank you so much for the time taken to write your detailed review regarding your stay with us and for recommending us! It's nice to know that you enjoyed the room and the hotel services. We do our best to provide top food quality in our restaurant and for that reason we do propose reasonable International prices. For your comfort we do provide complimentary shuttle to the metro station at Sofia Airport, from where you may go to the city centre and explore more than 500 restaurants including traditional Bulgarian restaurants. Our front desk agents may give you a good suggestion for well famous places in the city. Looking forward to welcome you back in the near future. My best regards from Sofia, Svetoslav Panev

"good hotel with some problems"

4
16/07/2017

Realy nice hotel, but some problems with nonstandart guests. If you will visit hotel after 22:00 you can not find any meals in restarants or bars. You can not find anby info about hotel shuttle bus on web, but it really work.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Igor, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're more than delighted to know that we were able to meet your expectations with the service provided by our staff and for the hotel itself. However, I would like to apologise for those issues that you faced for some reason. You may find more information about the shuttle hours in our website or ask us via email. We do provide all necessary information to our guest in order to meet their expectations. Let us know whenever you are planning to visit Sofia again, so we can take a personal care of your stay at BW Premier Sofia Airport Hotel. Looking forward to welcome you back for your second visit. My best regards, Svetoslav Panev

"Superb "

5
15/07/2017

As someone who has not been back home for many years, this hotel brought a ray of hope for my native country. Sparkling cleanliness, tasteful inferior, frendly personnel who speak very good English, excellent breakfast and most convenient location - just 3 minutes drive from the airport. Just a small note - a note pad with a pen in the room would have been helpful. Thank you and keep up the excellent work! Regards from Vancouver and we will be back!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Gradimir, We're delighted to know that you felt "at home" during your stay with us! Thank you so much for such a great review and for recommending us! You are more than welcome to come more oven in Bulgaria and visit us. Warm regards from sunny Sofia, Svetoslav Panev

"Best Sofia Hotel of the 4 we have stayed in"

5
11/07/2017

The room was very comfortable, and quiet despite proximity to the airport. Price was very reasonable. We appreciated the free airport shuttle. We almost never buy from a mini bar, but did here because the wine was priced very reasonably.

"A brilliant find near the airport "

5
04/07/2017

I planned to fly back from Tel Aviv into central Europe, but the travel schedule did not allow a one day return. Consequently, I needed a place to stay in Sofia overnight. After looking on TripAdvisor, I chose the Best Western Premier Hotel near the Sofia Airport. I was glad that I did. This hotel opened within the last year, and it is a quality facility. My room is very large, and it's also well equipped with great technology. There are many ports to connect electronic devices as well as a generous work area. The bed was great. The bathroom is also quite large, and includes a generous supply of branded toiletries. Access to the airport is simple. I opted for the breakfast, and it was very nice. There is a Technogym work out facility on the second floor and expansive conference areas. I strongly recommend the Best Western Premier Hotel near Sofia Airport. It deserves its 5 start rating!

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, It's great to know that we were able to satisfy your needs during your stay with us. Thank you so much for sharing your experience in TripAdvisor and for recommending us! Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Close to airport with parking facility "

5
03/07/2017

We stayed at this hotel for night . We were on our overland trip from Dubai to Europe. We had to fly to India for an emergency. We found out that we can park our car at their hotel on rent . Which was quite convenient. The staff was very prompt and all our questions were answered. On our return we stayed here. There is free pick up and drop service to airport which is barely a km away. Nice helpful staff. Breakfast was good enough . There was fresh honey served directly from the bee hive , a first time for us.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Usha, Thank you so much for choosing our property and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Great business hotel, but on this occasion a lack of detail"

4
02/07/2017

Firstly, let me say that I use this hotel regularly, around 3 times a month. I have used a few in the area, such as the Metropolitan which is about 3km and is pretty good too but I prefer this one. It's a new hotel, in a great location for the airport. I catch the first flight to London on the Monday which leaves at 6:30, and the 4:30am free shuttle service is perfect for this. Although I don't have the breakfast, there is the "early bird" breakfast with coffee, tea, croissant etc. Most of the staff are polite and helpful, even to an English speaker like me :), and the rooms are nice and spacious business rooms, double bed, desk area, pretty clean etc. All sounds good right? Unfortunately the reason for me writing this review is because of my first negative experience there. Now me and my partner are experienced hotel users, staying in hotels every week for either business or leisure, and one thing pretty pictures don't show you is cleanliness. On this occasion, there was more than the cleanliness below the minimum standard. Here were the list of problems in my room: No tea/coffee No laundry bag No shower gel Pillow with stains on it Several hairs on sheet/bedcovers Bathroom was not clean When I walked down to reception, the lady was very quick to move me to another room - amazing, just what I wanted, a quick resolution. However the new room was also suffering from dirty bed pillows and lack of shower gel, so off I went back to reception where the lady (who must be getting a bit embarrassed now) informed me there was no more shower gels until tomorrow morning - amazing. Pretty frustrating that the new room had cleanliness issues and lack of shower gel, but around 20 mins later the elusive shower gel was brought to my room (apparently a supply was sourced from a nearby hotel, lucky me!). Overall, would I use again? Definitely - good price, good location, staff are eager to help and resolve issues. Areas of opportunity? More quality control needed on the rooms being cleaned - if I am complaining that my room dirty has dirty pillows, it's really bad that the new room I get moved to has dirty pillows too. Attention to detail! Neil

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Good morning Neil, Thank you so much for the time taken to write your review regarding your stay with us. It's very important for us to know what we can improve in our services. I can assure we took already on consideration your comments about the bathroom amenities and the level of guest room quality. We do our best to exceed guest expectations, however sometimes we miss things. Thank you for being patient with us and we value your loyalty to our property as frequent guest. The entire team look forward welcoming you again. Please, don't hesitate to contact me personally during your next stay with us. It will be an honour for me to meet and have a coffee in our restaurant. My best regards, Svetoslav Panev

"A lovely hotel with friendly. efficient staff and good breakfast selection."

5
29/06/2017

We stayed on 2nd June and enjoyed our stay at this modern, very comfortable hotel. We were very pleased to see the free shuttle (pre-booked) that was waiting for us when we emerged from Sofia airport shortly after midnight, thus avoiding the need to queue for a taxi. We hoped to get one back to the airport at 12.30 in the afternoon the next day, but for some reason, the shuttle only went on the hour. We think everything is great about this hotel, particularly the way the management acts on comments and constantly wants to improve the service to guests. This level of customer service is to be commended. We found that the hot food was cold, in common wih another reviewer, and my husband did the quick survery at the check in desk and mentioned this on our departure. Therefore it is great to know that this has already been rectified and we look forward to our breakfast on our next stay towards the end of August. We like the hotel so much that we are thinking of booking another few days in September, as a base to have a look around Sofia centre before we leave for the UK. The only criticism is that we didn't have any chocolate cake left for us in our room!!! ;-) ;-)

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Susan, thank you for your honest comments regarding your stay with us. I would like to inform you that we constantly try to improve our services for our guests. I am sure you will be more than satisfy once you come back and please don't hesitate to contact me personally for further assistance. Best regards, Svetoslav Panev

"Free shuttle bus and early breakfast"

5
23/06/2017

Excellent, pleasant hotel close to the airport. Friendly staff. Free shuttle bus to airport every 30 minutes, works well! Early breakfast available, not in the restaurant, but still possibility to grab something before going to airport. Delicious chocolate cake was waiting in the room.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, We're delighted to know that you are more than satisfy during your stay with us! Thank you so much for such a great review and for recommending us! We try our best to improve our product and add more complimentary services to the guests. Looking forward to welcome you back soon and don't hesitate to contact us, Warm regards, Svetoslav Panev

"Great hotel"

5
21/06/2017

I was absolutely amazed at the hotels quietness within the room. We used this hotel for a night and I was worried that being that close to the airport would definitely ruin a good night's sleep but I was wrong. We stayed in a King bedroom and the windows are soundproof beyond belief. The beds and the pillows are comfortable, the room was spacious and the bathroom was large and spotless. One minor thing I would say is a negative is the water pressure (our room was on the 5th floor) but other than that everything was great. Decent breakfast with an acceptable variety of options.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Majda, Thank you so much for choosing us for your first visit to our city and for recommending us! We're delighted to know that we were able to meet your expectations with the service provided by our staff and the room functionality. We will take personally care to analyse the case for the water pressure. Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"great hotel' very cheap...."

5
07/06/2017

the hotel is nice, very close to thr airport with shuttle, the crew is very helpful. the breakfast is really great, nice choice of everything, food is fresh and tasty. the price is low. we stayed 3 nights, we had a car, parking is free, and the distance from Sofia center is about 10 minutes. very recommended.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back very soon, Svetoslav Panev General Manager

"A very Comfortable Hotel"

5
04/06/2017

We stayed at the Best Western Premier Hotel at Sofia Airport for two nights one on our arrival in Bulgaria and one for our departure eight days later. This hotel aims to please in every way the Staff couldn't be more helpful and the rooms were fantastic we has free transfers to and from the Airport terminals and free Wifi with a strong signal in the hotel. The only problem on both trips was the Breakfasts ! A fantastic selection of high quality food but what let it down for us was the Hot ? Food ,eggs,bacon,sausage,mushroom, whilst the quality was very good it was barely warm enough ! We also used the Restaurant. for Dinner on our last stay and the food was fantastic in every way. But having said all of that we would have no problem recommending the Best Western Premier Hotel Sofia Airport to others and will defiantly stay there again on our next visit.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Jeremy, Thank you for sharing your feedback regarding your recent cooperation with us. Your comments are very important for us and we value your honest feedback. By telling us what is your overall satisfaction, you are helping the management to deliver a superior experience for you and other guests in the future. We already fixed the small issue with the warm food at breakfast. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Svetoslav Panev General Manager

"Getting better"

5
30/05/2017

I am staying often at the hotel. I am willing to say that the hotel keep the high quality service even is getting better. I reccomend room on upper floor facing the Vitosha Mountain. Also i reccomend to book directly so you can get better price and better value for you money.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Dobromir, We're delighted to know that you felt "at home" during your stay with us! We would like to let you know, that we are trying our best to improve our services. Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Highly Recommended"

5
28/05/2017

Stayed one night as our flight was early am. The reception staff were wonderful and one in particular who came out of the hotel to our taxi with an umbrella as it was raining and we were heading into Sofia to have a look around. The rooms are well decorated with very comfortable beds and pillows. The restaurant was comfortable and the food was excellent. I would thoroughly recommend and I will be definitely be returning.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear valuable guest, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're more than delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself. Please, let us know whenever you are planning to visit Sofia, so we can take a personal care of your stay at BW Premier Sofia Airport Hotel. Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Modern and Comfortable"

5
24/05/2017

We recently had an over night stay here. It's ideally located near the airport. There is no airport noise. The shuttle bus is convenient and takes 10 mins to the hotel. The reception staff are friendly and efficient. Our room was sited on the 7th floor, it was clean, stylish and comfortable. The bed was really comfortable with good quality bed linen provided. The bathroom was stylish and had plenty of towels for use. Breakfast was served in light and airy restaurant. The staff were friendly and efficient. There was plenty of choice on all items. It was all very appetising. Coffee machine was a bit problematic. But once you had the measure of it, the 2nd and 3rd visit was fine. A good all round hotel, suitable for business and tourism guests. Would certainly use again.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Jacquie, Thank you for sharing your feedback with us regarding your recent stay at our property. Your stay with us is very important and we value your honest feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Svetoslav Panev General Manager

"Very good en luxurious place to stat"

5
16/05/2017

Ideal location close to the airport. Has a free shuttle service to the terminals. Staff is friendly and speaks very good English. Compliments to the nice waiter at the bar who gave us good tips about the area. Clean and comfortable rooms. Really good beds! Breakfast very nice and complete. Best luxury hotel we visited in Sofia. A taxi to centre is not expensive (€5) and can be arranged by the hotel.

"Remarkable room and view"

4
03/05/2017

The room, the service, the view from room, everything is good. There is a shuttle bus service that is very convenient but the time-slot is not much to choose. The only disadvantage is that the bus station is too far from the hotel.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Natalie, Thank you for your fresh feedback. Your comments are very important to us, so we can offer better experience for guests in the future. We would like to inform you since May we do have free scheduled airport shuttle service on every 30 minutes. We apologise for the case the service was not provided due to unknown reason. Please, share with us what was the case, so we can improve out services. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely, Mr. Svetoslav Panev General Manager

"Average hotel"

3
03/05/2017

I stayed here for one night. First I was disappointed as they said on the phone that the free shuttle wasn't available for some reason. But taxis aren't expensive. The hotel is quite nice and close to the airport. Rooms are clean and provide a good view towards the runway if you like that...I do. The breakfast was pretty good with quite a big variety.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear guest, Thank you for your honest feedback regarding your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do have free scheduled airport shuttle service starting from 4 a.m. and it is 24 hours. We apologise for the case the service was not provided due to unknown reason. Please, share with us what was the case, so we can improve out services. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely, Mr. Svetoslav Panev General Manager

"New and good property, right next to airport"

4
26/04/2017

I spent 4 nights here, its a relatively new property and the staff are very cordial. The hotel facilities are nice and the price wasnt bad either. Breakfast served is also decent. I didnt have the opportunity to try the restaurant for other meals. There was free wi-fi in the room.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Guest, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're more than delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself. Please, let us know whenever you are planning to visit Sofia, so we can take a personal care of your stay at BW Premier Sofia Airport Hotel. Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Outstanding Service and Rooms."

5
24/04/2017

we stayed only for one night but the hotel was extremely clean, high standards and great service. Highly recommended to anyone who needs to travel and recharge batteries at a good price and quality. We departed really early so we did not have time or opportunity to rate the BF buffet and its selections but I want to believe it must had been great. Maybe next time.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear guest, Thank you so much for choosing our property and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Great option"

5
23/04/2017

Driving back to Sofia from Plovdiv with a flight the next day, is it worth going back into town for that one night? No - not with this new Best Western Premier hotel a stone's throw from the airport. They have a strange shuttle system (only works until 10.30 AM for free shuttle - after that it's much cheaper to get a taxi (about $2.50/€2.50) to or from the airport. The rooms are quite sizeable, Wifi works perfectly, beds are comfortable. The breakfast buffet is sizeable and tasty. We couldn't help but wonder why the little signs for each dish are written exclusively in English - this was helpful for us after 12 days of finding so many things only in Bulgarian - but seems like an insult to the country not to have anything written in the local language. We were stunned at how inexpensive this hotel is, especially compared to comparable hotels at airports around the US and Europe. For price and convenience, it makes sense to stay here and catch a taxi into town.

PeneoThessaloniki, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Zilana, We're delighted to know that you felt "at home" during your stay with us! Thank you for your kind remarks regarding our shuttle service. We already changed the schedule and we do have 24 hours service on every 30 minutes to Sofia Airport. I will take personal care for the breakfast labels and you have a good point to add Bulgarian language as well. Thank you so much for such a great review and for recommending us! Looking forward to welcome you back soon, Warm regards, Svetoslav Panev

"Felt like a little kid for the first time in my life"

2
17/04/2017

We booked the hotel for 2 nights. At the night of arrival we wanted to eat some snacks but the restaurant was closed. At the bar they told me to come back in 45 min to give the order again (to the same waiter). I said I knew what I wanted to order so I could pick it up later. The waiter send me away anyway. I was not amused to say the least by the unfriendly way of handling my question. Not what I aspect from this world wide chain of hotels. The second night the door key didn't work. Went down to the reception. Until now I still don't know what the problem was. On Garmin (the GPS locator) never found the address from the hotel. We we're looking for the Best Western Hotel. Never found the logo and the name was changed. I think they overcharge for the service they give.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Herman, Thank you for your honest feedback regarding your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely, Mr. Svetoslav Panev General Manager

"BEST Best Western"

5
17/04/2017

Does anyone really look forward to staying at a Best Western airport hotel? Now I do. Seriously, if I visit Sofia again, I might just stay at this hotel and take a (cheap) cab ride into the city center. It's pretty much brand-spanking new. Rooms are large, really comfortable (the bed, the linens, the towels, the bathroom, the electric outlets…) The Barillon restaurant downstairs is really well designed, and, offers a good continental meal (I enjoyed my salmon encrusted with olive). Inclusive breakfast can't' be beat with plenty of offerings. And, all this can be had for about $60?? (You'd pay 3 times as much for this quality in the states.) Good job, BW. ps. My only criticism, is they should have two up front at reception at all times of normal business hours.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Scott, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Hit and Miss"

3
16/04/2017

We stayed at the Best Western for a couple of nights over Easter. The hotel is huge and brand new and the rooms are large and modern. The beds are comfortable and everything is clean. The service at reception was OK if somewhat sporadic. Some staff seemed to know what they were doing more than others. The hotel is close to the airport and there is a free shuttle that you can book at reception is great. You cannot walk to the hotel. It would be a 5 min walk but you would have to walk down a highway or through a park. There are absolutely no shops, restaurants, bars or anything within walking distance so come prepared. You cannot even access the metro without taking a taxi down the highway. A taxi into town cost about 10 Lev. We had trouble getting back from the centre though with taxi drivers trying to charge us over 60 Lev with add ons to the meters. I know this has become standard for chain hotels but I don't think they should be able to get away with it - The restaurant is SO overpriced for Sofia. It is about 3 or 4 times what you would pay anywhere else. It is a bleak and soulless place. The food looks good but is average hotel quality. The room service menu is strange. We had a different menu each day with a 'night snack' menu one night. We called but nobody answered so went down to the restaurant and were offered room service items that weren't on any of the menus and told we could carry them up ourselves or pay double to have it brought up. The gym is small and has an unusual mix of equipment and also feels a bit old especially compared to the rest of the hotel. No towels or water in the cooler. Overall the rooms are good and the location is good if you need to be close to the airport but I wouldn't stay here unless you have an early flight and need to. The service was pleasant but just seemed to me like people were making things up as they went along.

"service service service"

5
04/04/2017

I arrived with two cocker spaniels - my dogs best dogs - hmmmm we'll , lets say that they are not easy to handle - very active - not friendly to other people . Hotel mangement let me take them into my room . Of course i had to pay extra . Hotel staff did everything possible to make my life easy with my two "angels " . I know the hotel from before , always good service in a very beautiful hotel . I came to the hotel with my dogs because i didn t have other possibilities - At that moment you see what a good staff is !!! This was sublime - thank you for helping us in this difficult situation .

"Excellent service and accomodation very good restautant"

5
02/04/2017

My one day stay was all I could expect. The stake I had at the hotel restaurant was unbelievable. The hotel is near the airport and there is a convenient shuttle between the hotel and the airport. Also breakfast was very good.

"Good hotel hear Sofia airport nice rooms comfortable beds"

4
01/04/2017

This hotel is as close as you can get to terminal 2 Sofia Airport No way to walk so short taxi ride of 1 kilometre. The service was good generally but the breakfast very poor by British / American standards

"Great Service!"

5
28/03/2017

We stayed here for our first night in Sofia because our flight landed at midnight. The shuttle bus driver was waiting for us in the arrivals lounge - marvellous! That was typical of the great service provided by this hotel. The rooms were spacious and comfortable - everything top class. Would definitely stay here again.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Kim, It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you so much for sharing your experience and for recommending us! Please, be free to contact us for any suggestions that we might use to improve our services. Looking forward to welcome you back very soon, My best regards, Svetoslav Panev

"Group Booking"

5
20/03/2017

Our company used this hotel for 1 night as we had to fly early out the next morning. At all we had about 32 rooms and this morning I received the feedback from my colleagues which was 100% positive. This was also my impression right from the beginning when I contacted the hotel asking for the group booking. Alexandra who was my point of contact there is 150% Professional, Supportive, service minded and always was thinking 1 step further with regards to the requirements the group had. Everything was organized perfectly without any complaints. This hotel can be recommended in many ways, the location, the rooms, the breakfast but first of all the employees who are so motivated and service minded. Full score from our company for a perfect way of handling 32 guests! We definitely will use this hotel in the future and will recommend it to our colleagues, family and friends. Thank you again Alexandra and the Team from the reception!!! GREAT JOB!!

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Thank you for sharing your feedback regarding your recent cooperation with us. Your comments are very important for us and we value your honest feedback. By telling us what is your overall satisfaction, you are helping the management to deliver a superior experience for you and other guests in the future. We hope you will work with BWP once again in the near future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Svetoslav Panev General Manager

"Very good"

5
23/11/2016

I was impressed with the size of the rooms. The cleanliness and how the hotel was able to accommodate me so well. The shuttle bus proved to be very handy indeed. Mihail in the lobby proved to be especially helpful. Thank you guys, it was a pleasure.

"Expected more"

2
23/11/2016

I book the hotel as it was recently build and it shows new property. I booked thru British Airways It is new but not maintained lack of hotel management. All sit in lobby but no one sees the lobby was dirty. Staff does not demonstrate good English. Carpet in the room heavy stained cigarette found from previous guest no luggage assist no even guidance to the room as if I work there and supposed to know everything I did addressed the issue the lady at front desk said oh sorry and continued her paperwork Poor customer service

"Pleasure to be here."

4
23/11/2016

I've stayed in the hotel for 3 nights. Staff knows English pretty good to understand you. Hotel has nice rooms, everything is clean. Breakfasts are tasty. Conference rooms are pretty nice organized. The good choice if you want staying near the airport.

"Suprised in a bad way about the staff "

2
22/11/2016

I was very suprised about the service. Food was very bad. I ate fish two times and was not that fresh. Room looks fantastic bed is very comfy. Breakfast is great but for dinnerband lunch I would not recommend it.

"Sofia Trip"

5
16/11/2016

We stayed here two nights on a recent trip to/from Sofia. After flying all night from the U.S., it was a welcome sight. New hotel and close to the airport. Staff was helpful and meals in the restaurant were excellent. Breakfast buffet was fabulous! Room was clean and well appointed. Hotel offers free shuttle to/from airport.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Adam, Thank you so much for choosing us for your stay in Sofia and for recommending us! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself Looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Window Whistles"

4
12/11/2016

In an otherwise great business or commuter hotel the lone distraction was a window that whistled. Room 815 has a whistling window. The room otherwise was very nice, well appointed, comfortable bed. Excellent wifi that once connected worked in room and restaurant. This hotel is very close to the airport and has a free shuttle that is great. They also have a nice restaurant with an adequate offering. I found the service an the hotel and restaurant to be very good. English spoken by all staff. I would definetly stay again.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear valuable guest, Thank you for your review and stay with us. On the other hand, I apologise as we didn't meet your expectations with the room received on this occasion. We will check the room and make sure this issue will now happen again. I can inform you that we are in a permanent renovation of guest rooms and public areas, following our annual projects that we complete every year. Looking forward to have a new opportunity to welcome you back and give you the room of your preference, Best regards, Svetoslav Panev

"Overnight before morning flight out"

4
31/10/2016

Near new hotel close to airport. Friendly staff and easy checkin. Ample free parking. We had dinner in restaurant. Menu offered enough good options but was a little pricey for Sofia in our view. Wine and beer options were also plentiful. We booked a business suite which was spacious, comfortable and spotless. Bed was great. Air conditioning for heating was a little noisy and not that effective. (Room was cold even with a/c on 28) Breakfast was typical good quality European and was plentiful. Would stay again when needing close to airport hotel.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Bruce, Thank you for your visit and willing to stay with us. I apologise as we didn't exceed your expectations with the room received and I inform you that we took immediate measure to fix the small issue with the A/C. We do improve the air-condition working capacity and they are working perfectly now. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"Overcharging my credit card"

1
28/10/2016

I made a reservation true Booking.com and this hotel overcharged my card. I never see something like this before as the explanation was that "this is the practice " . How discussing to treating your customers like that! Pity, because I really like Best Western around the world but not Bulgaria! If was up to me I will not give them even 1 star! Shame!

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Stanislav, I apologise as we didn't exceed your expectations. I would like to mention that we spoke on the phone 2 weeks ago and we managed to solve the small misunderstanding. As we follow the international standards we do take credit card authorisation for guarantee and once the guest pays at reception we unblock the authorisation. As you booked a room for a friend who stayed with us, we are delighted to hear his opinion as well, so we can improve our service. Looking forward to welcome you back in the near future, My best regards, Svetoslav Panev

"Good airport hotel"

4
18/10/2016

This hotel is new and very large for Sofia. It's about 500 metres from Terminal 1 Sofia Airport, but don't expect to walk there, it's impossible without walking across scrubland and dark paths. It's not a hotel for people who love to use public transport, it's a long way from the Sofia Metro, via a very long and dark at night concrete path, not to be recommended after dark. However the hotel is excellent value, the rooms and very large with modern and clean bathrooms, the whole hotel is spacious and furnished in a very modern style. Check in is friendly and efficient, the breakfast from 7 to 10 am is good. Beds are comfortable and Internet TV is provided. Most important is that the wi-fi is good and seems to work well all over the hotel. The transfer bus only runs every hour, 20 minutes past the hour, with his I think is a little to infrequent. All in all recoded this hotel as being good value in a quickly developing business district. Very comfortable and quiet rooms.

PeneoThessaloniki, General Manager at BEST WESTERN PREMIER Sofia Airport Hotel, responded to this review
Dear Richard, Thank you so much for choosing us for your stay in Sofia! We're delighted to know that we were able to exceed your expectations with the service provided by our staff and for the hotel itself I would like to inform you that we will change the schedule for the shuttle, so it will be more frequently. We value your opinion and looking forward to welcome you back for your second visit, My best regards, Svetoslav Panev

"Great Airport Hotel"

5
07/10/2016

Great Airport Hotel. Is the best Airport Hotel in Sofia. I have tried all 3 of them and I am willing to state that this one has best value. The hotel opened few months so everything is new and clean. Staff is polite and professional. The rooms well equipped and furnished.

"Modern spacious rooms, great location "

4
25/09/2016

Contemporary rooms with very comfy beds. Easy access from the airport, being around 20mins taxi with a fare of around 15-20Leva(€8-€10). We had a very nice, included bfst on our rate and the staff were lovely. Hotel is around a 10min walk to Serdika Metro and the start of The Vitosha pedestrian mall. We would stay again at this hotel. Parking is available next door at a fee.

"Would return"

5
20/09/2016

Rooms are large comfy beds good wifi and a large modern bathroom. The hotel is very new and modern. Breakfast was included and was very good. Front desk was very helpful. They helped us with a car rental company that did not deliver.

"For the early flight guys"

5
17/09/2016

Super modern Good restaurant with fair wine and food selection and quality Spacious and Nice room Time to reach Airport 7 min Time to reach Center 15 min Staff helpfull Would recommend for biz travelers vut also for tourists could be ok as the taxi os not expensive

"Not value for money"

3
06/09/2016

Building work seems to be ongoing even though the hotel is open for guests. Poor craftsmanship visible everywhere - in bathroom tiles and faucets installations, in carpet installation, etc. Insufficient toiletries and empty mini bar on arrival. The kettle in the room is a good idea but only two teabags of herbal tea provided - no black tea, no coffee. Cleanliness of bathroom and room needs improvement. I booked this hotel because previous reviewers gave high ratings on cleanliness; in my experience, though, it needs improvement. The general impression of this hotel is that it is not a four star hotel but is priced as such. On the good side - it is very close to the airport.

"Great short visit"

5
24/08/2016

New hotel and younger. Modern design and smart. Fast and efficient service. Young and energetic team. Reception staff very courteous. A free shuttle service to the airport with a great driver. Breakfast is rich and varied with excellent room service. Go visit.

"Gold standard for helpfulness."

4
23/08/2016

It's very rare to find helpfulness of the standard provided by Best Western in Sofia and such service is to be celebrated. We had been at the Black Sea working with FSCI, a foundation that does charitable work in Bulgaria. A lift back to the capital left my wife and I on a roadside, our whereabouts a mystery. Fortunately, not far away, I saw a Best Western Hotel - the Expo Hotel. Cheekily, my wife and I went to the lobby where we were met by the manager. I thought he would be alarmed by our dishevelled appearance, but not a bit of it. I said that I had to get to the BW Premier Sofia Airport and that I wondered if he could help by calling a taxi for us. "I can do better than that sir: I'll take you myself". And he wouldn't take any payment! We found that this man's kindness was matched by the staff at the Sofia Airport hotel. We were offered excellent friendly service by every member of staff we encountered from the reception to the lovely young woman serving in the bar/restaurant in the afternoon and evening. The breakfast staff were equally accommodating. Truly outstanding. The hotel is spotless, airy and cool. The bar is roomy and welcoming, the breakfast varied and well presented. Rooms are beautiful and the shower a joy after a week working with orphans at the seaside. The bed like sleeping on a massive fluffy white cloud. An armchair and foot stool more comfortable than some hotel beds I've slept on. Really an excellent hotel. There were a couple of tiny issues but they were sorted out immediately and politely. My only comment that is less than 100% approval is, I guess, the restaurant which offers a fairly average menu of fairly average quality at very high prices. I would recommend this hotel, though, and the manager at the Expo without any qualms and shall certainly plan to return.

"Great hotel - a must visit!"

5
11/08/2016

Brand new hotel with great customer service, something that is very rare to see in this part of the world. Rooms were very clean and decent size, but nothing in the mini bar. Hotel restaurant was very clean, comfortable and piecefull in the morning. Breakfast buffet with about 20 different type of food was amazing as well. Also the restaurant host was entertaining our 11 months old baby while me and my wife were having a breakfast. I have only one compliance regarding an email that I sent 2 days prior arriving to ask about airport transport and I did not get any answer, however I used a taxi that cost me 4 Bulgarian lev which is around US $2.3. Later on they told me they have a bus giving a free transport to the airport every 30 mins. I would definitely recommend this hotel!

"Great hotel and very pleasant experience "

4
05/08/2016

I will absolutely recommend this hotel. Brand new and perfectly clean. We slept in a business suite and had two big rooms with a spacious bathroom and one more toilet for the second room. Complimentary water and cookies, full mini bar. We enjoyed comfort, quiet night and wonderful services. All staff was very helpful and responded to our needs on the minute. It truly feels like in a modern place in North America. The conditions are in fact better! There was nothing missing at breakfast. Home made pancakes which tasted great, warm and cold food. Everything was really good. The lady who was looking after us was a charm. Very professional service at dinner time too. We started with the soup of the day which was one of the best ones I have ever eaten. Their risotto and tagliatelle ware also good. The only thing that made me give them one point less was the sea platter. It was a disappointment since the rest of our experience was excellent. Only one type fish in it was good. The salad and cherry tomatoes were not fresh enough and the octopus, shrimps and the rest of the sea food was not eatable to my taste. It needed to be excellent for its small size. I would just recommend they rethink this dish and present it right and they will have my 100% which I have never yet given for any of the hundreds of places that I've visited. Everything else was just perfect. The parking was close and safe, airport was only a few minutes away. There was no noise and it smelled nice and clean everywhere. I would recommend this hotel not only if you are flying or are their for business. Thank you to all the wonderful staff!

"Excellent hotel and staff "

5
29/07/2016

Incredible hotel and staff! Super clean. Very friendly staff. Restaurant was superior! Presentation of food was beautiful. Breakfast had many options and was very good. Very American in look and quality. Exceptional! Highly recommend. Opened two months ago. Higher quality than most Best Western hotels in America.

"Pleasantly surpirsed"

5
26/07/2016

Had to stay there for a night between my flights, and ti was wonderful. The room is brand new, big and the beds are very comfortable. The lady server is the restaurant is super sexy! The reception staff are very friendly. Would defensively visit again. Peace!

"One night review"

4
26/07/2016

I visited the place for one night in a connection from Macedonia. Very nice hotel. The staff are very nice and doing their best to please. The place is super clean and taken care of. It is located very close to the airport and there are shuttles every hour - just schedule one at the desk and they will make sure that you will not miss it.

"Very modern and comfortable"

5
25/07/2016

We stayed here just one night since we had an early morning flight and I was pleasantly surprised at how modern and nice this hotel is. We stayed in a business suite and it was very spacious, and came with 2 TVs and 2 bathrooms. There was free parking and a free airport shuttle that leaves once an hour, or you can pay 5 euro and have it pick you up at any time. The free wifi throughout the hotel was very reliable. The restaurant had a great steak dish, but the prices were a little high relative to elsewhere in Sofia. We visited the breakfast buffet after it was already closed, but the food was still out, so we only had cold dishes, but it looked like there was a good hot selection had we come earlier. The gym didn't have too many machines but it was spacious and modern. The staff was friendly and everyone we interacted with spoke very good English. Will stay here again if we need to be near the airport. A few items that could be improved: - There were no shelves in the shower, so there was no where to put shampoo/conditioner - The maids knocked on our door to come clean even though we had the "Do not disturb" sign on, well before checkout time. - They apparently don't take your card for incidentals at check-in, which made the checkout process a little unnecessarily long - There should be some signage pointing to the gym, we had to ask someone to find it. It could also be improved by adding a water station and some mats/foam rollers.

"Nice new hotel near airport"

4
20/07/2016

The hotel is new, rooms was good, bed and pillows was comfy enough. On the arrival there was not enough towels for two. I had to ask the maid for one more set. The only problem for us was the twinkling light in the bathroom, making us dizzy, not very comfortable but we stay only for the night so we didn't complain. Shuttle bus was not available so we had to take a taxi to the airport.

"A new and nice hotel"

5
01/07/2016

This is a very new hotel near the airport. Easy to access, clean and nice rooms, free parking, friendly stuff and good breakfast. The rooms could be bigger, but it is ok. Some facilities were not open yet.

"Very good airport hotel with a nice restaurant"

5
29/06/2016

The hotel is located nearby Sofia airport (free shuttle is available), the meetings rooms are very nice and the whole experience is very efficient, good internet connection and friendly staff. I was pleasantly surprised by the restaurant, the prices are a bit high for Sofia but the quality of food was excellent.

"Mr"

5
16/06/2016

I have stayed in this hotel from Sunday 12th June until the 16th June. This hotel is HIGHLY RECOMMENDED in all aspects. Very clean, very nice and quite rooms with opening windows, exceptionally friendly staff, very nice food. No comparison at all with the other BW Expo hotel. Minor things if added will make it a 5*+ hotel, like a box of tissues, hanger for the towels and a place to put shampoo etc in the shower (instead of having them on the floor). Otherwise, this hotel is a MUST, if anybody finds himself in Sofia. Not only as an airport hotel but even for holiday makers. It is less than €5 by taxi to get into the city centre and €2.5 to the nearest Mall.

"Amazing hotel and excellent staff"

5
08/06/2016

Hotel is close to the airport.The staff is very helpful and friendly. They speak english. Food at breakfast was delicious and fresh. Rooms are big enough, clean and beds are very comfortable. Definitely I would go back when I am visiting Sofia again.

"Newest Hotel in the Chain"

4
25/05/2016

We stayed here for an overnight stop on a recent trip to Bulgaria. The hotel was only two weeks opened and everything was still very fresh. The quality of the building work was very good but there were a couple of minor errors in the design that we picked up during our stay. The room we booked was an accessible room as my wife is disabled but there were no grab rails in the shower area. The shower area also requires a soap tray as there is nowhere to locate the shower consumables. Many hotels we have used throughout the world have also provided either a shower stool or shower mat. The hotel was advertised as being disabled accessible but someone in a wheel chair would find it very difficult in gaining entry to the hotel without a push-button being provided on the external doors. At least one disabled parking space is now also being provided at the majority of hotels. We found the staff were still a bit green in their duties, this was either down to there lack of experience with the hotel being so new or lack of training by senior management, only time will tell. The bar/restaurant was very modern as you would expect for only being two weeks old. The food provided was very good quality. Come on Best Western for very little extra expenditure you could have a really great hotel.