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Burnham Beeches Hotel, BW Premier Collection, Slough

Grove Road, SL1 8DP, Slough, Great Britain - See on a map
Burnham Beeches Hotel, BW Premier Collection - burnham beeches grounds and hotel The Burnham Beeches Hotel, BW Premier Collection is ideally located in the center of Slough. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Hotel will be offering a Grab and Go breakfast delivered to guest room. Classic country house setting near Royal Windsor. Tucked away in the beautiful Buckinghamshire countryside, Burnham Beeches Hotel, BW Signature Collection by Best Western is an idyllic setting for a peaceful and relaxing break. This elegant Georgian building is set in 10 acres of perfectly-manicured lawns and landscaped gardens, reflecting the romance of a bygone era. The hotel lies between Maidenhead and Slough, so is well-placed for a host of attractions. Whether you're following in the footsteps of royalty at Windsor Castle, having a flutter on the horses at Ascot Racecourse or enjoying a fun family day out at Legoland, you won't have far to go to find exciting things to do. For those looking for a quiet place to stroll, Burnham Beeches nature reserve offers scenic walks through ancient woodland. If you're in need of a spot of pampering, you'll be well taken care of here. Our Leisure Club has a swimming pool, jacuzzi and range of beauty treatments, while our 2 AA Rosette restaurant will send you to culinary heaven with its menu of modernised British classics. Our 82 Laura Ashley-themed bedrooms and suites offer you a relaxing sanctuary to escape to after a day of meetings or exploring the local area. There are plenty of home comforts, including plush bedding, complimentary Wi-Fi, spacious work areas and plasma TVs with cable and satellite channels. The hotel is just minutes from the M4, M40 and Burnham railway station, which has a direct line to London Paddington, making it a popular destination for both business and leisure travellers.

BW Premier Collection

Burnham Beeches Hotel

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Hotel advantages

  • Spa
    Spa
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
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Guest reviews

In partnership with tripadvisor fr
based on 1072 guest reviews
NOTE ISSUED
Excellent
464
Very Good
269
Average
179
Poor
101
Terrible
60
REFER TO NOTICE
Business Business
154
Couples Couples
437
Family Family
208
Friends getaway Friends getaway
126
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Do think twice!!"

2
traveltome1010, West Kilbride, United Kingdom 18/09/2020

Hotel looks good, from a distance! Up-close you see it is a place that has not looked after for a long time!! Reception is OK but can do with a face lift. Room was small and smelly. Bath room small with a bad flushing toilet. Had to wait a long time before hot water came from tap and shower. Swimming pool closed. Smoking area dirty. Car-park in a very bad state. Dinner was poor! Found out there is no head chef working here. Better food in MacDonald.

"Amazing"

5
Ellie1997ellie, London, United Kingdom 17/09/2020

Me and my mum came for afternoon tea on Tuesday and we just wanted to take the time to thank you all so much, we couldn't have asked for a more amazing day. We both had the vegan afternoon tea which was INCREDIBLE!!! The sandwiches were tasty, interesting and miles away from the usual dried out flavourless, option less rubbish we normally get. The coconut cream with the scones was ingenious too so just the biggest well done and thank you to the kitchen team. The lady who served us, Christine, however was the absolute crowning glory. She greeted us with the biggest smile and made us feel so special and looked after the whole time we were there. Nothing was too much trouble, she was knowledgable about the food and just generally made the experience a really special one. She couldn't have done any more if she tried and she was just the nicest lady ever. Would highly recommend the hotel to everyone and will certainly be returning!

"Extremely friendly, great location."

4
foxy4970, Nottinghamshire, United Kingdom 17/09/2020

Lovely Stay. Rooms very clean. A big thank you to Harry such a pleasant waiter who looked after our table. We wish you a good break at home in Crete. All staff were more than helpful and quick to assist in any way possible. (Another special thank you to Grace and the gentleman on reception for going out of his way to ensure we had a pool session) Great location to Windsor and relaxing grounds to sit out in with a bottle of wine. Air con in rooms was an extra bonus. All very comfortable and perfect for a weekend break. Really friendly staff. Thank you

"Short break away"

3
User 17/09/2020

Booked through Secret Escapes as needed a break away booked this hotel as it had a swimming pool and spa. Arrived 14th September , reception lovely , grounds and hotel beautiful, breakfast plenty of choice. Second day we ate in the restaurant limited choice but food was good . Went to book a slot for the swimming pool only to be told it was closed for 3 days due to maintenance this was extremely annoying as we were unable to use this the whole of our break. Would have been nice to have informed guests before hand

"Nice location disappointing stay"

3
MrsD1030, United Kingdom 14/09/2020

Myself and my Husband came to stay in August, on what should have been our honeymoon week which was cancelled due to covid. Our room was quite small and extremely hot, we opened the window which was covered in cobwebs and dead flies on the window sill, to which we had smoke coming in from the smoking area below. We booked a swimming session but the swimming pool was far too small for 4 people in which they allowed with their covid measures. I work in the hospitality industry and that just did not feel entirely safe. We had dinner which was lovely along with breakfast, however staff seemed to wear their visors with the visor lifted up and not actually covering their face. Does defeat the object of wearing one in the first place. I also think food should be served with them wearing gloves. Overall, not impressed with our stay nor how much it cost to stay there. Staff however very friendly, maybe just need a covid safety reminder.

"First hotel stay in covid times"

3
User 11/09/2020

after having 2 hotel stays in 6 weeks , i have some interesting points.When we arrived on a sunday afternoon,there was a rather post rush feel.We checked in and booked our pool slot and dinner.We had a room in the newer part of the hotel it was gorgeous, i am a laura ashley fan,the bathroom was modern and clean the air conditioning excellent too.We did enjoy our stay here but have to say the restaurant menu was a bit lacking, we stayed 4 nights there were no daily specials.Maybe there were staff shortages one night in the restaurant, we said we wouldl go and sit outside to let the kitchen/waiting staff catch up!

"Really lovely hotel, food & staff"

5
UKSteph, Kent, UK 09/09/2020

We visited as a group of 4 (2 mums with teenage daughters). We booked the hotel through Secret Escapes and were so impressed by the whole experience. Our rooms ('superior') and the rest of the hotel were spotless and the decor beautiful. The staff throughout the hotel were really friendly, welcoming & helpful. We had an evening meal, which was delicious with a good selection of starters, mains and desserts, and the buffet breakfast was good in a light, bright, nicely decorated room. The aircon in the bedrooms worked well. The bathroom was decorated to a very high standard and was spotlessly clean. The bedroom was as beautiful as any 5 star hotel I've stayed in and the beds were very comfy. Thank you - we will definitely be back!

"A Golden Wedding Celebration at Burnham Beeches Hotel"

5
User 08/09/2020

The hotel was fantastic with staff who couldn't do enough for you. Once aware my wife and I were celebrating our 50th Wedding Anniversary, along with our two friends, they went out of their way to make our stay a very memorable experience. All COVID precautions were covered extremely well without spoiling our stay. We will certainly be returning to Burnham Beeches Hotel.

"Fantastic from start to finish!!"

5
ellief464, Harpenden, United Kingdom 06/09/2020

My best friend and I have just come back from an absolutely divine weekend break at Burnham Beeches Hotel! I originally booked it for her birthday weekend in April but of course we had to postpone due to Covid. I really couldn't have asked for a better weekend. Our room was perfect and everything we asked for was done for us without a moments hesitation! In the evening we ate in the hotel restaurant, a three course meal which was included in our package! The options were plentiful on the ‘set menu' and the food was delicious! Special mention to our lovely waiter Harry who made our evening all the more special! Also to Grace who gave lent us her playing cards for the night! On Sunday we had afternoon tea in the Laura Ashley lounge at the hotel and it was EPIC! The scones were warm and freshly baked and the cakes were homemade and delicious! Overall I couldn't recommend this lovely hotel enough for a little weekend break!

"Comfortable "

5
lukinichhna, Watford, United Kingdom 05/09/2020

Thank you Harry for the great customer service and positive attitude, you are the best! Quiet and friendly atmosphere, English breakfast, everything was good. Definitely recommend this hotel to my friends.

"Lovely old hotel, lovely stay but......."

2
caroleh_13, Chelmsford, United Kingdom 04/09/2020

We had a lovely stay at this charming, quaint, old fashioned style hotel. It's long been known for it's beautiful grounds, ideal position for many wonderful places to visit and it old world style building. Our room was modern, very clean, a good size with a number of chairs and a table which made it a nice area to relax in. The grounds are pretty; it was a wonderful treat to be able to sit out enjoying a cold glass of wine. And now for the but and it's very relevant and worrying. The management have made efforts to make the hotel Covid safe. There are arrows to guide you around the building. Partitions where they are needed and appropriate and the majority of the staff are making huge efforts to make safe provisions for themselves and the guests. It is a very different story in the restaurant. Whilst a few of the waiting staff use their visors as they are designed to be used, there are a number of staff who either wear their face covering literally just covering their eyes, or others use theirs like a hair band so giving no protection at all to their faces, especially the all important nose and mouth. This could lead to them contaminating the guests with droplets on either their food or face as they lean over to serve the guest. I felt extremely uncomfortable and asked one waiter to place his visor properly over his face to which he responded that he'd finished his shift so would be leaving and wouldn't need to?? A huge shame as we all get used to finally being able to get out to stay in hotels etc. This certainly didn't fill me with confidence and left me feeling that because of a few in this team others may well suffer. Wouldn't be great advertising if an outbreak was linked directly back to the hotel. Really a great shame.

"A relaxing stay in a very lovely hotel!"

5
S1monK, Bromley, England, United Kingdom 03/09/2020

We have just returned from a lovely 2 night stay in the Burnham Beeches Hotel and have to say that we thoroughly enjoyed our stay. Special mention to the lovely lady on reception Carolina for helping us out and making sure we were very comfortable throughout. Bar staff were all welcoming and friendly with another special mention to the gentleman who helped keep our daughter entertained at our afternoon Tea! Swimming was lovely too with the whole pool virtually to ourselves to enjoy. Breakfast was delicious every morning and the waiters were very friendly and fast service. A stay in the Signature suite is a must everything is finished to the highest standards with everything in the room furnished by Laura Ashley and clean throughout. We will look forward to returning thank you for having us.

"Bangin Stay with Bangin Staff"

4
User 30/08/2020

We had an incredible time, with brilliant staff. Harry especially was a stand out in terms of attentiveness, conversation and humour. The room was spacious in size, yet cozy and warm with chic decor. There are fantastic walks to the cherry orchard and a brilliant pub nearby called the Blackwood Arms. Would recommended!

"Covid"

5
davidmh_hadlow, Herne Bay, United Kingdom 30/08/2020

Excellent staff make this place well worth a visit. Food superb room very clean. Some Covid 19 changes unnecessary and in fact some increased contact, for example Cardboard cups instead of china meant you were constantly requesting new cups which they handed over to you in reception, china cup you would of just rinsed and used again. Same with milk sachets as no maid service which i fully understand but initially leave more in room. Small issues easily resolved. Hopefully return in the spring

"A Real Gem and the windows do open!"

5
meluk2016, Surrey, United Kingdom 27/08/2020

A great country style hotel 15 min drive from Windsor. Great modern rooms. Staff fantastic. Good leadership with a hands on approach. Staff pleasant, professional and very patient with some of us challenging guests! We need to remember these establishments are open with all the issues facing most businesses (staff isolating, deliveries not like they used to be, sicknesses etc). We are still in the midst of COVID. The windows on the 2nd floor do open for those that were wondering!

"Superb experience!"

5
User 27/08/2020

Booked as a treat and could not fault it! We booked on the secret escape deal for a short holiday and the staff made our stay a relaxing one. I believe the menu was a shortened menu but had a variety of food which was cooked and tasted perfect, well done chefs! Overall we were very pleased and look forward to trying the afternoon teas when we visit again. Thank you to all.

"Not off to a good start..."

2
User 26/08/2020

I have not visited the hotel yet. I have been trying to get hold of the hotel on the phone - have tried ringing them at least 4 times but the phone has gone unanswered...off to a bad start! May well end up not going to the hotel - looks to be too much hassle.

"Enjoyable Stay"

5
User 25/08/2020

Stayed for four nights at the Burnham Beeches Hotel via Secret Escapes. Hotel very comfortable, the staff are extremely friendly and the food(Half Board) was really nice both breakfast and dinner. Good centre for touring, we went to Windsor, Henley on Thames and the surrounding area. Our room was clean on arrival but due to COVID 19 restrictions the room wasn't entered again by the housekeeping staff. This wasn't an issue any towels or tea/coffee only had to ask reception and they were promptly delivered to our room. Our room was a little warm but we had velux windows and air conditioning in the room so it was fine. We will return in the future, thanks for making our stay so enjoyable.

"Disappointing"

2
User 24/08/2020

Booked this hotel as a surprise for my daughter's birthday.It was a secret escape deal that didn't live up to any expectation. The only time for dinner available for dinner was 6pm.The menu was like McDonald's not 3 courses as described in deal. Burger and chips Ceasar Salad. The spa was closed and the small pool so packed not able to get in. Not what I had hoped for very disappointed won't use this hotel or secret escapes again

"Afternoon tea"

5
samiad, wraysbury 21/08/2020

Went for afternoon tea with my friend for her birthday. Had a fantastic experience. Would highly recommend the Laura Ashley room. Fabulous customer service from our servers Klaudia and Christine. (Sorry if spelt wrong) both the ladies bent over backwards to help with my friends dietary requirements as she is a diabetic, and was worried about all your delicious cakes. Thank you for making it such an easy and enjoyable experiences. Will definitely be booking again soon.

"Worth a visit"

3
AlanR179, Cardiff, United Kingdom 20/08/2020

This hotel has worked hard to reopen after the epidemic. The measures they have put into place for guests are evident and very reassuring (sealed guest rooms, one way systems, masks on the staff, seating in the restaurant, etc). All the staff are very helpful. The food is good especially the mushroom parfait, and the duck confit. (avoid the cheeseburger). Our room on the second floor was very warm. Although there is air conditioning, this recycled air blowing on one at night, is uncomfortable. We could not open our windows as they were locked, and no keys. The lift is very slow but works. The whole hotel is very warm inside. On the whole, it was a pleasure to stay here, and I commend their efforts in this difficult time.

"Wonderful 1 night stay"

5
Quest802778, Maidenhead 18/08/2020

Stayed for one amazing night. Treated ourselves to the signature suite, and it's one of the most beautiful rooms I have ever stayed in....it's true to the pictures on the website but bigger, the bathroom is huge! We also have an amazing afternoon tea and dinner. It really was all perfect. Special shout out to Camelia for helping with the reservation and putting up with me trying my Spanish one her :-). And to Harry and George to looking after us. Book soon...once this hotel is fully renovated it will be much more expensive, and the service more than makes up for a few older parts of the hotel.

"Anniversary Occasion"

4
User 14/08/2020

Hi, we stayed for 2 nights via Secret Escapes. It's been a very hot stay as the temperatures were very high but the building lacked A/C apart from the bedroom. We had the Superior room and was very Laura Ashley. The room was very nice and stylish and the touch of A/C made it good. Breakfast could have been better as not much choice but I can understand during the pandemic it would be reduced but so were the staff. I felt the alcoholic beverages seemed bit dry and heavy as if they were off but still got charged even though the manager was very unhelpful when I asked to change it so didn't bother changing it and developed stomach cramps during the first night as if I and missed our dinner. However the manager still offered us Laura Ashley Afternoon Tea the next day which was a nice touch. Dinner options on the 2nd night were very good for a set menu the selection was really good but due to my bad stomach I struggled to eat. I would advise that the hand santisers on the 2nd floor were not working during our stay. I will return but does require some improvement.

"Lovely stay and wonderful staff"

3
User 12/08/2020

We stayed at this hotel for two nights and we had a lovely time. The food was great even though there weren't many options because of this pandemic (which was understandable!). The members of staff were very friendly and helpful, especially Harry who managed to make our dinners more enjoyable and special. The location is lovely and we enjoyed our drinks outside during the evenings. The only thing that would have made this experience even better is a mini fridge in the room as it was quite hot. Overall it was a nice experience. Thank you!

"Perfect afternoon tea, we are soo happyto spegreat time for me and family.is sandwiches mini cakes great coffee and tea"

5
User 12/08/2020

8/08 I spend amazing afternoon tea with my family. Everyone was very kind and friendly. We've got amazing and delicious sandwiches, mini cakes and lot of cup of tea/coffee. Many thanks to Malgorzata and George for service. They were very hepfull and kind. Thanks to Karol for bring more water with ice :) Keep goin staff. Brilliant place and amazing music live. Thank you

"Fab Hotel with wonderful staff!"

5
Zoe1802, London 03/08/2020

First week end away since lockdown but felt really safe with the measures that had been put in place by the hotel. We stayed in a signature suite which was amazing!, had afternoon tea on the lawn which was yummy and a wonderful setting and dinner in the evening was also very good with some entertainment provided too! All the staff are amazing, super friendly and can't do enough for you, they really made our stay special. Got to give a special mention to Harry for looking after us (thank you Harry!) it was a lovely relaxing break and we will most definitely return!

Nimo Abdi, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Zoe1802, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay in our Laura Ashley Signature Suite and that you felt really safe. I have passed your comments on to Harry and the rest of the staff and we look forward to your return in the near future.

"Mid week break"

4
karenpeter2017, St Helens, United Kingdom 03/08/2020

We stayed at the Burnham Beeches Hotel for 2 nights (Wed & Thurs) last week. This is a beautiful hotel, lovely clean, well decorated rooms. Breakfast and evening meal were included and both were very good. All the staff were very helpful and pleasant, despite being busy - nothing was too much trouble. We had a fabulously relaxing couple of days, and the weather was good too!

Nimo Abdi, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear karenpeter2017, Thank you for taking the time to review your stay with us. I am so pleased you had a relaxing stay and I have passed your comments on to the staff. We look forward to welcoming you again.

"Night Away "

5
kev4bh, Portsmouth, United Kingdom 03/08/2020

Booked as part of a deal on a well known website A very enjoyable one night stay staff are very attentive Hotel grounds are pleasant to have an afternoon tea or a cool beer on the lawn in front Great if you like aircraft as the Heathrow outbounds (wind permitting) turn overhead not at all unpleasant it has to be said With restrictions of Covid-19 the leisure facility was unavailable but this is understandable of course non the less a very pleasant stay indeed. Food was delicious the evening dinner has a wide a varied menu and breakfast again wide and varied Again staff were very helpful and attentive Overall a great place to get away from London even for an afternoon tea marvellous!

Nimo Abdi, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear kev4bh, Thank you for taking the time to review your stay with us. I am so pleased that you enjoyed our stay with us and hope you had a relaxing time. I will pass your comments on to all the staff and chefs and thank you for these. We look forward to welcoming you back to Burnham Beeches Hotel.

"An Excellent Customer Service"

5
User 02/08/2020

Me and my partner stayed in this hotel over the weekend. I would say this is been one of the best stay in my life. Everything was just perfect. All staff was always on their toes to help us. I would like to say special thanks to Syed, Camilia, and George. A huge congratulations to the management. We will definitely visit again this property.

Nimo Abdi, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Jacob-ka1, Thank you for your lovely comments regarding your stay with us at the weekend. I will pass your comments on to all the staff, and in particular Syed, Camilia and George. We look forward to welcoming you back soon.

"Mr Farrow"

5
User 01/08/2020

My wife and I stay at Burnham Beeches Hotel, this isn't our first time and certainly won't be the last. All the staff expecially Nimo and Syed are so wonderful, so genuine and do actually want people to enjoy their stay. The go that extra mile even when not working to ensure every experience is enjoyed. Everything about this place is amazing, if I had a fault I would generally say as I feel that constructed criticism is vital for any business that want to improve. Please visit l, you will not be disappointed!!! Thank you Nimo and Syed Mr and and Mrs Farrow xxx

Nimo Abdi, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Mr and Mrs Farrow, It was lovely to welcome you back to Burnham Beeches Hotel and are delighted you enjoyed your stay. Thank you for your lovely comments and we look forward to seeing you again soon.

"Mini break"

5
User 30/07/2020

Had a lovely experience at Burnham beaches hotel , great live music outside in a spacious garden , beautiful grounds , fantastic food and all staff really helpful and can't do enough to keep you happy , I booked my mum and dad in for there 40th wedding anniversary also and they had the most relaxing time and were really looked after , highly recommend this hotel , hotel management were on hand also and were very on top of every especially good now with the new covid systems ect , we are going to book again , we have stayed here in the past too and must say it's even better than before

"Busniess trip"

5
Mkfkq, United Kingdom 29/07/2020

My first business trip after a pandemic season, I received a warm welcome at the reception, I noticed all the necessary precautions, the room very comfortable, the food excellent, and the service I thought I was in a familiar environment that has been visited again, thanking Harry for this attention he showed me, the information he gave me for the round area and his conversation, I think this job is like a hobby for this spontaneous and imposing character, the best attention I received during the years I travel, he was everywhere and always willing.I highly recommend this hotel, I will see you soon on my next trip.

"Excellent hospitality in Laura Ashley Tea room by Harry, Jacob And George"

5
179palaka, Burnham, United Kingdom 28/07/2020

We spent a great afternoon in the Laura Ashley Tea Room at table overlooking the lush green grounds. We were served and looked after by three warm and welcoming gentlemen- Harry, Jacob and George. They have a great selection of sandwiches, freshly baked warm scones and delicious patisseries. A special thank you to the team for their attentiveness to details and fulfilling our requests- made our experience even more pleasurable.

"Olliesmith01 "

5
OllieSmith1, Harrogate, United Kingdom 28/07/2020

I am a regular for several years at Burnham Beeches and was a bit perturbed when Covid lockdown coincided with a Best Western take over. But I have to say the staff at the hotel have been fantastic and my three stays since coming back to work during this month have been excellent - good food, service and comfort. In stark contrast to other chain hotels where hot meals and full bar service have been cut and the whole experience has been like camping out! Fair play so far to Best Western and all the staff. They deserve to do well if they can maintain this standard going forward.

"Superb Stay"

5
Minmar_10, Meliden, United Kingdom 27/07/2020

We stayed for three nights for a post Covid-19 lockdown break from home. We couldn't have made a better choice. Check-in was via the Internet snd we simply had to pick up the keys to our Junior Suite at reception (glass screen and tasteful 2m distance markers, with plenty of hand disinfectant gel in all public areas). The suite had been deep cleaned and was spotless. The bed was huge with great linen and superb pillows. The A/C was efficient. The living area house the tea and coffee making facilities. The bath was deep and filled quickly, the rain shower and hand shower had a good flow of water. The Laura Ashley toiletries were superb. Due to the covid-19 pandemic, the room was not serviced daily and staff were not allowed into the room once we had occupied it. However, they were very prompt in bringing new towels, toiletries, tea bags, milk, ice bucket etc. to the room when requested. The breakfasts were superb and we were served daily by Syed with a smile and bonhomie. Harry who tended the bar but also helped in the restaurant was great too...as were ALL the staff throughout the hotel. The dinner menu was limited (understandable in the current circumstances) but the food was very good We also had Afternoon Cream Tea and this was excellent with a great choice of teas, superb warm plain & fruit scoces with jam and clotted cream and a good selection of delicate finger sandwiches and petit fours. In short, a perfect afternoon tea in terms of quality, quantity and ambience. We had a wonderful stay and enjoyed our daily walk to and in Burnham Beeches Nature Reserve. We have no hesitation whatsoever in recommending this hotel to fellow travellers. Keep it up, Burnham Beeches Hotel staff and management!

"Amazing stay"

5
User 22/07/2020

I stayed last weekend and I have to admit I was quite nervous about a night away, I'm sure like many people right now. My husband had booked it for my birthday celebration, the gesture was lovely as we were meant to be on holiday for my birthday in Mexico. I felt like I needed to be brave and I'm so glad I did, as the hotel staff could not do more for us. From the initial booking they reassured me with measures in place which were clear from arrival with markings on the floor for social distancing, hand sanitiser points, staff wearing masks and gloves with lots of signage around making it easy to locate the bedroom and more importantly the bar/ restaurant. My first meal out since the beginning of March and it was everything I was hoping for and more. The food was fabulous, I did tell the waiter to pass on to the chef but I know sometimes this feedback can be missed. Our waiter was so friendly knowing it was a special occasion they genuinely seemed interested in us having the best evening with their personal recommendations from the menu. The duty manager also over the weekend was so welcoming and nothing was too much for him. Excellent stay will definitely be back.

"A country afternoon tea"

4
User 20/07/2020

It was a very lovely country setting. When you are in the lovely tea room you overlook the grounds and you really feel like being transported into the 19th century. Harry, our server made our experience even more special as he was friendly and attentive and accommodated our requests. It was a long journey but the drive leading to the place was very nice - great setting.

"Home from home"

5
User 19/07/2020

We were due to come in April but due to lock down have been delayed but so happy to return to celebrate our Anniversary a bit late. It was very clean and tidy throughout with eating arrangements being relaxed so you could eat anywhere. A simple menu was enough to satisfy a couple of meals at the hotel. Breakfast was delicious and set up perfectly for room service. The room was very clean and had everything we needed and were told if anything was wanted to just ask. Single use items were used across the hotel for safety and the one way system was easy to follow. Sayed was amazing at checking in with us regularly to make sure our stay was perfect and that we had everything we needed or wanted. Harry bought a smile to our face during meal times and helped us to celebrate with a surprise gift from family friends. All staff were helpful and willing to fulfil any requests too. The outside space was perfect for meals and drinks all day round and the weather helped us to enjoy this area until late. Sanitiser was everywhere and we felt extremely safe and got to enjoy a little bit of normal for the first time in months thanks to this special place. Highly recommend visiting this little piece of calm and if you want somewhere comfortable and safe then this is the place to go.

"Four star break did not live up to expectations"

2
User 19/07/2020

The service was ok in that the staff were friendly and helpful but the ingredients for the cooked breakfast were of a very poor quality, with no breakfast menu with other basic options. Even with covid restrictions the choice and set up of the food table was extremely poor - yogurts not in an ice bucket, no fresh fruit (there could be nectarines, bananas, satsumas or oranges). I had to ask for orange juice - the cooked breakfast on it's arrival was greasy and for a four star establishment this was very unsatisfactory. The evening meal experience was similar - our starters were thrown together and whilst the mains were average, they were a long time coming, with no condiments. The desert of sticky date pudding was quite evidently days old, dry and inedible. A shame as we felt cheated out of a four star break, which is what this purported to be.

"Scott potter"

5
795299, Belfast, United Kingdom 16/07/2020

Staff were amazing! Food was lovely special shout-out to Harry made our dinner experience even better, overall great stay at this hotel! The beds are so comfy the Laura Ashley side of the hotel is amazing!

"Just Wow"

5
437kevinw, Bristol, United Kingdom 16/07/2020

We have stayed at this hotel for three nights. We were not too sure about going away due to Covid 19. From the mint we arrived, we felt at home. The staff were all 5 stars. they really go way and beyond to make you feel relax and safe. our room was very clean and beautiful. The little extra measures they do to make you feel safe is wonderful. all the rooms are sealed before you arrive, the toiletries are all wrapped even the remote control is wrapped, most of the staff are wearing PPE but this does not stop them to make you feel at home. The hotel ground is beautiful we had a complimentary cream tea on arrival on the ground and we ended up staying there for the whole day. Harry was just amazing. We really didn't want to leave. Thank you so much for a wonderful weekend

"If this is 4 star then Guantanamo Bay is at least 3."

1
User 15/07/2020

No air-con in room on a very hot day, a television which had the sort of image quality that you'd see on the Zapruder footage, and blinds that looked like they'd been used to clean up after a bukkake party.

"Could have been amazing"

3
User 13/07/2020

We have just stayed at this hotel. The hotel is lovely and the grounds are wonderful. The downside we choose this hotel as it has been decorated with Laura Ashley design, however our room was just painted, no wallpaper etc, in standard grey and blue. Check-in was a bit of a fiasco, I had already checked in online however they apparently did not have these details, also I had bid for a room upgrade online which had been accepted, however the check-in agent knew nothing about it and did not apologise when she informed us it was unavailable. We had also advised by email (which I did not receive a reply) that we would check-in at 2pm however on arrival the room was not ready however we were told we could have a complimentary cream tea, this turned out to be one scone each, 1 small pot of jam to share and 1 pot of clotted cream to share, it did not include drinks... I had to request tea which they then said they would also give us complimentary! Our room was on the side and not looking out the front which was disappointing, also although the room was clean and had recently been decorated the decor was underwhelming to say the least. On the plus side dinner was excellent. Harry and George was very good. Breakfast was disappointing and we had to give our order to George before we sat down. We ordered Cereal which did not arrive, only our hot items. Also during this Covid time, we were quite concerned that the serving staff were not wearing masks however they bent over you to serve you and would talk into your face.

"Service is above and beyond"

5
User 13/07/2020

Thanks to Camelia on reception we had such a wonderful stay for my Husbands Birthday. We were treated to a wonderful Laura Ashley cream tea upon arrival and were invited to sit in the beautiful gardens. The room had been upgraded to the Signature Suite which was just sublime; I can confirm that for once the photos on the hotels website really are an accurate representation. Given that the hotel was very short staffed (as had only just re-opened post lock-down) I really do feel that all the staff were going above and beyond whilst still so restricted by new process and procedure. The food was OK, not great, but not bad either - again this is probably just teething problems post lock-down. My only suggestion would be to provide a menu for the breakfast to advise of what is/could be available. Also to slightly refine the starter options for the dinner as I don't feel they quite represent what the hotel is trying to be. I am sure in time this will be addressed and improved.

"After COVID-19"

5
User 06/07/2020

We decided to escape the what was normal and escape for a night. On the first day of opening I must say the staff where fantastic professional and very aware of what you can and can't do in these times. Harry was great in the restaurant and bar great guy and sense of humour. Recommend this place very clean and well presented food was great.

"COVID 1st day of opening"

4
sarahsO4695JC, Essex, United Kingdom 06/07/2020

(HARRY ) fantastic staff & made us feel very welcome .. :) the food was really good thanks for a great night & well organised staff in the hotel clean rooms and well presented. Recommend this as a great stay for couples or business.

"Great Hotel"

4
dannygeere, Barrow-in-Furness, United Kingdom 28/04/2020

Very comfortable stay. Great breakfast. Upgraded to an amazing suite on arrival. The staff were very friendly and accommodating. Decor a little tired in places but overall a very nice hotel. Highly recommended.

Nimo A, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear dannygeere Thank you for taking the time to review Burnham Beeches Hotel. I am very pleased to read you had a comfortable stay in one of our executive suites! The hotel is constantly improving its decor with many areas already complete. I hope next time you see further works completed. Your comments will be shared with the team and we hope to see you soon. Kind regards, Syed Haq Hotel Manager

"Lovely traditional country house hotel"

4
Craig A, Arundel, United Kingdom 29/03/2020

We had a very enjoyable two night weekend stay in early March. Our room was a nice size, with traditional decoration and furnishings, all of which was in good condition and very clean. It had two windows looking out onto the attractive garden and the well kept lawns at the front of the hotel. The bed was comfortable, and the room was well equipped, and with sufficient space to hang and put away our clothing and for our suitcase. There was a seating area with a view onto the gardens. The bathroom was okay, but with a long while for the water to run warm and the shower head was a bit scaled up. We liked the hotel's pool, hot tub and sauna on the lower ground floor, and the pool was a reasonable size for a swim. The changing room was spacious too. Our breakfasts were excellent and vegetarian sausages were cooked to order. All the food was really tasty and good quality. The public areas of the hotel were very attractive, with some areas wood panelled, such as the dining room and corridor. The location of the hotel was really convenient for our visit to Cliveden. Staff service was professional, friendly and helpful.

Nimo A, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Craig A Thank you for sharing your review with us! Please accept my apologies for the bathroom issues. I can assure you our maintenance and housekeeping team will investigate this. Overall, I was delighted to see you enjoyed your short stay with us and your generous comments have been passed on to the entire team. We look forward to welcoming you back to Burnham Beeches Hotel. Kind Regards, Syed Haq Hotel Manager

"Treatment was lovely nice stay"

3
User 13/03/2020

Staying at the Burnham beeches hotel was a surprise for my birthday, had a lovely time and the massage was out of this world best I've had by far. Lovely lady our bedroom room was little hot but we had a perfect stay

Nimo A, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Vsears22 Thank you for taking the time to share your feedback. Please accept my apologies for the room being a little hot. If you would like to discuss this further, please contact me directly on hotelmanager.burnhambeeches@corushotels.com. Hopefully, I can identify the room to ensure there is not an ongoing issue with the heating. I am pleased to read your massage was the best you have had by far and I will certainly pass on your feedback to Emma. I am also glad to read your overall stay was perfect. Once again thank you for sharing your review and we hope to see you soon. Kind regards, Syed Haq Hotel Manager

"Laura Ashley Tea Rioms"

5
Maggie0267, Reading, United Kingdom 11/03/2020

We had the most lovely afternoon tea for our daughters 21st Birthday. Harry was so kind and had so much time for us ensuring we all had a tea to remember! The food was perfect, very tasty and filling and thank you to the chef for the most decorative birthday greeting made for our daughter. Highly recommend visiting the tea rooms and the vegan choice was spot on. We will be back and thank you again Harry, a very valuable member of your staff.

Nimo A, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Maggie0267 Thank you for taking the time to share your feedback on our Laura Ashley Afternoon Tea. It is very pleasing to receive such feedback and i am glad it was a memorable occasion. I have shared your feedback with both Harry and Maria (Pastry Chef) and they are both delighted with your comments. We look forward to seeing you soon. Kind Regards, Syed Haq Hotel Manager

"Best service in Town !"

5
User 10/03/2020

Booked afternoon tea for my mums birthday in the Laura Ashley Tea Room and it didn't disappoint. From the moment we arrived the service and attention to detail was lovely. But I must say that the whole experience was made by the amazing Harry who from start to finish provided impeccable service, warm with out being over the top. I would highly recommend a visit for anyone who is looking for great location, food and amazing service. As my mum said what an amazing experience haven't had proper service like that for years. i

Nimo A, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Dream402432 Thank you so much for the glowing review. I am so pleased to read that you had an amazing experience in our Laura Ashley Tea Room. I have shared your comments with Harry, and he is delighted to receive such feedback. We look forward to welcoming you back and thank you for sharing your experience. Kind Regards, Syed Haq Hotel Manager

"Night away for Wedding Reception"

5
Neilk407, Bedfordshire, United Kingdom 10/03/2020

My Husband & I stayed here saturday evening for a nearby Wedding Reception . We arrived 40 minutes before check in & were quickly checked in & were allowed to go to our room straight away . When I booked room on phone a month earlier , I requested a room with a bath in the Bedroom , which was given . ( which I made the most of , see picture ! ) The room was lovely , bright & clean . We drove a few minutes drive away to a local pub where we had a nice meal . We had a lovely drink in the bar area on returning . The following morning we rang reception at very late notice to see if it was possible to have Breakfast in Bed as we were feeling a little tender after drinking a little too much the night before at Wedding ! We thought we had left it too late , but within 10 minutes , 2 full English Breakfasts were delivered to our room ! Which were very nice . Check out was quick at 11am . We would recommend this Hotel .

"Lovely"

5
BillB_10, United Kingdom 03/03/2020

As the weather was poor we could not explore the grounds. The hotel itself is lovely, well set out and new painted. The staff were exceptionally helpful. Strongly recommend afternoon tea in the Laura Ashley Room. The one issue is the parking - with only one way in and out it is easily congested/blocked.

"Birthday weekend break"

5
Anjaye, Hove, United Kingdom 26/02/2020

The staff at this hotel were so friendly and helpful, nothing was too much trouble. We had a beautiful large, clean modern room with a large en-suite. The food was delicious and we looked forward to our meal each evening. My husband left his mobile phone charger and the hotel offered to post it back to us. We really can't fault this hotel and would definitely return.

Nimo A, General Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review. We are glad to read you enjoyed your stay. Your comments regarding the food has been passed on to the chefs who were delighted! We look forward to seeing you soon. Thank you. Syed Haq Hotel Manager

"Disappointed "

2
briandJ9652CU, Winchester, United Kingdom 24/02/2020

Stayed at Burnham Beeches while attending a friends nearby wedding. Bed was small and uncomfortable with poor quality pillows. Breakfast the next morning fell really short of expectations for a hotel charging £133 a night. The hot food was barely luke warm, toast when it arrived after two requests was slightly warmed bread without colour and judging from the shouting in the kitchens it was a bad morning. Upon check out, there was all queue waiting and one person on reception. When faced with another person complaining about similar issues to ours, they disappeared for advice and were clearly not empowered to make any decisions. We stay away from home at least 2 or 3 times a month. At this price point we expected much more

"Amazing Staff"

5
User 21/02/2020

I stayed here recently for 2 weeks while training at my company's head office. The hotel is beautiful and I was happy with everything. The most amazing thing about the hotel was the staff. Wowww is all I can say. Every staff member I encountered went above and beyond with their service and couldn't do enough to help. They are so friendly and lovely, I don't know all of their names but I must mention in particular Harry, waiting staff, Jana on reception and Christine in the bar, plus Jacob, supervisor I think, I hope they will be recognised as exceptional, please pass on my thanks

Nimo A, Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for the amazing review! Your comments have been passed on to the entire team and i can assure you they have been recognized. We look forward to welcoming you back. Thank you. Syed Haq Hotel Manager

"Outstanding Service at Afternoon Tea Room by Theocrais"

5
harinders278, London, United Kingdom 16/02/2020

Food and Venue is one thing but to truly provide a unforgettable and seamless experience it is down to the individual person who is responsible for this like Theocrais (A.K.A Harry) who provided this at our Afternoon Tea Room. He is the reason why we enjoyed our time there. He provided us with service with love and care as though we were his family in his own home. It is very hard these days no matter where you go to get the customer service like we did from Theocrais. I highly recommend this Laura Ashley Afternoon Tea Room Experience at the Burnham Beeches Hotel And if your lucky enough you may even get served by Theocrais.

Nimo A, Manager at Burnham Beeches Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for the glowing review. We at Burnham Beeches Hotel are always impressed by Harry and i am glad he provided you with a high level of service. We have passed on your comments to Harry and he is delighted. Whenever you are back you are more than welcome to have a catch up with him. We look forward to seeing you in the near future. Regards Syed Haq Hotel Manager

"Amazing Afternoon Tea Service by Theocharis"

5
Sandhes, London, United Kingdom 16/02/2020

Hello, I just had to write a review due to the impeccable service we received from Theocharis (Harry) We were a group of 12 girls who were having afternoon tea in the private room (Ascot) for a Baby Shower get together. Harry went above and beyond. He helped me set up before the guests arrived. He made sure our glasses/teas coffee were never empty. He made sure our food was ok and we were all enjoying. Helped us take photos. He was just so so lovely and attentive and we cannot thank him and everyone at the hotel enough. Birsel, thank you for helping me plan. The room looked beautiful. Truly lovely experience. Highly recommended. We look forward to returning. Esha

Nimo A, General Manager at Burnham Beeches Hotel, responded to this review
Dear Guest Thank you for taking the time to review your Afternoon Tea visit. Your comments have been shared with Harry and he is delighted! He really is an asset to the hotel! We always strive to exceed the guests expectation and he clearly went above and beyond. We look forward to seeing you soon. Thank you. Syed Haq Hotel Manager

"Great hotel and staff"

5
Zoe_xxxxx, Swanscombe, United Kingdom 11/02/2020

We stayed here on Saturday night what a lovely hotel we stayed in 152 and the room was lovely nice big bed and great tea and coffee lovley bedding only thing was could do with was a clean telephone in the room as ours had sauces on it, and toilet roll holder was a bit losses but apart from that very well decorated and cosy, the spa could do with an update as doesn't suit the hotel at all a bit old looking and could do with a deep clean I'm making it sound really bad but we will be going bk soon and the over all stay was great Great location for windsor

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