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Best Western Plus Kenwood Hall Hotel, Sheffield

3.5/5  - basé sur 1572 notations.
Kenwood Road, S7 1NQ, Sheffield, Great Britain - See map

The Best Western Plus® Kenwood Hall Hotel is a stately home away from home. Whether you need a flexible conference venue, an outdoor location for a team-building event, a beautiful setting for your wedding or a base for exploring Sheffield and the sounding areas, you will find it right here in Yorkshire. Close to the city center, yet set on 12 acres of beautiful gardens with lake views, we offer the best of every world. With fantastic leisure facilities including the Lakeview Restaurant and Leisure Club, you will have everything you need to really make your break.

Best Western Plus

Kenwood Hall Hotel

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Hotel advantages

  • Spa
    Spa
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 1567 guest reviews
NOTE ISSUED
Excellent
386
Very Good
532
Average
371
Poor
175
Terrible
103
REFER TO NOTICE
Business Business
233
Couples Couples
692
Family Family
320
Friends getaway Friends getaway
145
Solo travel Solo travel
61
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely Hotel - Relaxing Stay"

5
21/09/2018

Our 2 night stay in one of the Executive rooms was perfect. We loved the room and the view directly across the lake. It felt like a special place set in lovely grounds but so close to town. Service was great.

"Sunday night business stay."

3
20/09/2018

Sadly like quite a few Best Western member hotels, it doesn't quite live up to expectations. Definitely not 4star. Evening meal in restaurant was OK, not fantastic. My room looked as though it had had a partial upgrade, but again a bit half- hearted. Bathroom was clean, but quite dated. Biggest problem was absolutely no hot water at 6.45 in the morning. I had an early meeting and no time to mess about trying to ask for another room etc. I brought it to the attention of the receptionist at checkout, who apologised but offered no compensation. After complaining she checked presumably with a duty manager and they agreed to wave the charge for my evening meal. So that was acceptable.

"Enjoyable stay"

4
20/09/2018

Checked in by a very efficient pleasant receptionist, paid extra for executive room but wouldn't bother paying extra again, room big with seating area but was on ground floor with windows facing a walkway meaning not only not private but you had to keep the curtains closed all the time, getting changed, after showering & getting ready for evening meal or just chilling in the room, a shame because it was lovely weather made it feel a bit cave like. Small pool, steam room, jacuzzi, very nice. Evening meal was excellent as was breakfast, staff very polite & helpful. Lovely grounds for a stroll after breakfast & able to sit & read the paper. Good stay just wouldn't bother upgrading.

"More 3 star than 4 star.."

3
19/09/2018

I stayed here recently with my family for a friends wedding, which is the second time I've stayed here, the hotel is located in lovely grounds situated a short distance from Sheffield city centre by car or public transport. Our room was OK and a cot was provided for our little one, however improvement is needed, the bathroom was tatty, worn and not very clean, not to what I would consider 4 star standards. Staff throughout the hotel were generally helpful especially associated with the wedding party, however service in the restaurant the following morning left a lot to be desired, firstly it took three attempts to have a high chair provided and one very rude waiter, secondly as with all hotels I review if the high chairs are dirty a point is deducted from my review, we as parents always clean high chairs after we have used them, we used two high chairs during our stay and both were filthy, at the wedding breakfast we had to insist that the chair was cleaned, which was carried out by a member of staff at the table during the wedding breakfast, the one provided at breakfast was disgusting and the staff did nothing as we cleaned it ourselves before allowing the little one to have breakfast. There's no excuse for this in any establishment, if I was presented a table in the restaurant in the condition of these chairs it would be considered unacceptable so why are the high chairs provided in this condition. A very disappointing experience during a fairly average stay.

"A good hotel but improvement needed."

3
18/09/2018

This hotel has the benefit of an excellent parkland type setting whilst still close to the city centre. The outlook from the restaurant is very good looking down to the lake. I had booked two identical rooms which on checking-in were changed from being nearby on the same floor to being on different floors, which was rather puzzling. One room had no desk lamp making it very dim; it took two requests (both of which elicited promises which were unfulfilled) and a phone call to get one delivered. On the first morning the restaurant had no record of our second room. Returning on the second evening both room keys were no longer working and one room had not been serviced. We were told that unless you hang the please make up the room card on the door it won't be serviced! Really! I have never come across that. When I tried to charge back the bar bill there was no record and it turned out this was because on check-in I had not been asked for a credit card authorisation (we had paid in advance for bed & breakfast). Whilst breakfast is advertised as starting at 6.30 am most of it was not ready at that time - including fruit juice and pastries. On both days my daughter asked for the advertised vegetarian sausage but was told there weren't any. In summary, this is a decent hotel but more care needs to be taken with staff quality and training. Yes, I would visit again but I'd not expect to encounter the same issues.

"Beautiful "

5
13/09/2018

We stayed here for my boyfriends birthday and had a lovely time. Beautiful grounds and staff are very friendly. There was a full wedding party going on below us and we didn't hear a thing all night from our room. Lovely views too. And breakfast was great!

"Best Western at it's best"

4
13/09/2018

This is a great value hotel. I've stayed hear a number of times and never paid more than £100. In fact most times it has been substantially less. It has a swimming pool that is free for residents as well as the spa treatments. The rooms are really very good the modern part are what I would call standard large rooms with all the comforts. If you are particularly lucky you might get a room in the old part of the hotel (ask nicely) they have great views of the pond and are a little superior. I have always eaten out so can't comment on the dining experience but the breakfasts are good. Last time I stayed was June 2017.

"Last minute cancellation!!"

1
13/09/2018

Having booked a weekend stay months ago, for my parents to attend my sons third birthday, I have just been told that a “system error” has caused rooms to be over-booked. With less than 12 hours before they start their journey I am still waiting for them to sort alternative arrangements. Am I happy with the situation or explanation given? No. Will my parents be able to make their grandson's birthday? I don't know. Is everyone disappointed and upset? Yes.

"Lovely Hotel"

5
13/09/2018

3rd stay and the hotel delivers on all aspects. Friendly staff on reception, beautiful dog friendly room, French doors out onto the fab grounds and lake with beautiful wildlife squirrels and amazing Heron living in the tree above the lake. Close to good pub the Stags Head. Very reasonable price £112 for a superior double a great stay.

"Excellent stay"

5
13/09/2018

I would definitely recommend this hotel, the food in the restaurant and bar is delicious. The staff are very warm and welcoming in particular the bar staff on an evening were very friendly, nothing was too much trouble.

"No Hot Water"

3
06/09/2018

First impression very positive. Excellent check in. Room exactly as requested a little bit tired but value for money. Unfortunately there was no hot water and when I spoke to reception staff they didn't appear to want to acknowledge there was a problem! I asked to see the Manager but was given his business card and advised to e mail him when I got home. I did but have still not received a response! Anthony Robinson, shame on you.!

"Enjoyed our stay"

5
05/09/2018

We visited on the Chatsworth House package, two night B&B, three course meal and afternoon tea. Our arrival and check in was easy and were greeted by friendly staff who were so helpful. Our room overlooked the gardens, and was so spotless and clean. The bed was comfy, with tea/coffee etc in the room (however it was hidden in a drawer) The bathroom was spotless, however the cold water in the shower and bath were non existence so showers were scalding. We used the swimming pool, which was pleasant, and we used the showers in the changing rooms instead of being scalded in our room. Our three course meal, was good, disappointed with the choices for main course, there was nothing that really jumped out as different or special, so ended up with a burger! - But it was still tasted good. We were not sure when to fit the afternoon tea, so opted for the middle day at noon, we had loads of sandwiches and cakes, and gallons of tea. yummy scrummy. We did have problems with the fire alarm and electric going off, but the staff were brilliant with dealing with it, making sure that residents were looked after, and where possible silencing the alarm. They were under so much pressure, but all remained calm - thank you.

"Let down by restaurant and cold water"

2
31/08/2018

This is a decent hotel which is pretty cheap and suits us for appoinments at the nearby hospital The evening's food though is poor...tiny starter portions and clumsy mains. We had a chewy pork chop which came with one dry fondant potato and a sprinkling of cabbage.. it was missing a 'brandy cream sauce' ...we asked where the sauce was and got a jug of indescribably bad brown ready mix style gravy. The response after our feedback was 'the chef will from now on make another sauce!!!! My daughters chips were terrible.... soggy greasy and undercooked. This meal was combined with having no hot water until 9am the next morning.....there was not,at any stage , even an apology for the frezing cold water.

"Good staff but faulty hotel"

3
30/08/2018

Stayed at this hotel for 2 nights with my family Positives: 1. Good friendly staff especially the manager who was lovely and sympathetic when we voiced some issues 2. Every time we reported a problem they tried their best to deal with it. We had our rooms changed and were given 25% off for the excessive noise of the radiators. We were also given fans when we realised their was no air conditioning 3. Pretty lobby 4. Reasonable breakfast and choice 5. Pretty grounds and views 6. Good location Negatives: 1. Hotel rooms are in need of work and modernisation 2. Noisy radiators meant we could not get to sleep but later found out their is an issue with their boiler 3. Our initial family room was far away, difficult if you have a pushchair or lots of luggage 4. Their is NO air conditioning

Anthony R, Operations Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear drash12345 Its lovely to hear that another guest loved the staff interaction at Kenwood, this is something we work really had at and its something we are extremely proud of. Yes our family rooms are a little further away from the main building however the size of these rooms certainly makes up for it, we don't currently have air-conditioning but fans are available as you mentioned on request, this is something we are looking into. Hopefully you return to the hotel and change the 3*'s to a 5* Anthony Robinson-Operations Manager

"My wedding"

5
23/08/2018

I recommend this hotel to anybody Two best staff in the hotel name Specially Stephanie Natalie Rest off the staff were excellent Grounds are fantastic grounds You can weddings from 65 people 120 people and then they went On the evening event we are 120 people come to our wedding evening event plenty of room Bar staff were excellent

"great stay"

5
21/08/2018

awesome hotel cant fault anything rooms very clean views fantastic parking great free wifi great food perfect staff second to none this hotel is a really nice relaxed hotel perfect in every way sauna gym steam room very nice

"Relaxing Break "

5
16/08/2018

Just arrived home after a 2 night stay at Kenwood hall. First of all I would say don't be put off by some of the negative reviews on here that appear to have been wrote by extremely fussy and moany people. Myself and my girlfriend had an excellent break here staying in one of the recently refurbished executive double rooms. The room itself was extremely spacious and comfortable and was very clean. The staff couldnt have been more helpful and welcoming. The pool and spa area were excellent and a real asset to this hotel, with my girlfriend even getting 20 percent off her spa treatment for being a hotel guest. Breakfast was buffet style and was hot and delicious with staff constantly replenishing the food. I have already recommended this hotel to family and friends and would recommend to anyone looking for a relaxing break

"Disappointed"

3
14/08/2018

Stayed for 2 nights with our teenage son. Room size was excellent however cleanliness left a lot to be desired. Clearly dusting had been left for some time and only a quick wipe over done everywhere else. Restaurant in the evening was very good but a bit chaotic for breakfast. Again, cleanliness let them down. Swimming pool and jacuzzi good and view over the lake from our room was a pleasant surprise. Just let down by lazy cleaners and lack of preparation at breakfast.

"Nice day, but a bit Faulty Towers."

3
13/08/2018

Visited for an afternoon with a hen party. I think different parts deserve different ratings so i'll split each out: Afternoon tea: Absolutely tonnes of food, all very tasty and very enjoyable. They provided lots of cartons so we could pack up and take home the leftovers. Unfortunately a couple of niggles let it down: - tea and coffee was brought quickly. But they'd ran out of milk so we had to wait another 15 minutes before this arrived as they had to go to the cellar to get some more. - we ordered a bottle of prosecco towards the end of the meal, and were waiting over 20 minutes for this. Again, they'd run out and had to go to the cellar to get more. By the time it arrived we were done eating! If there are so many things that you've run out of perhaps thats a suggestion that more should be kept closer to hand and not locked away in the cellar. The Spa The lady on reception was really lovely. Nothing was too much of a problem for her and when there was nowhere for us to sit by the pool (literally not one chair spare), she got some of the outdoor sunbeds, brought them inside and dried them off for us. She was a real asset to the hotel. In addition everyone really enjoyed their treatments, and the massages were brilliant. However, once again, a few niggles: - One of our party had changed their treatment. It was changed via email and we'd had a confirmation email of the amendment. However upon arrival they had no record of the change. The lady at the spa corrected this quickly however there was clearly a communication breakdown somewhere. - I don't think its accurate to call the pool area a spa. Appreciate its the summer holidays so the kids are off, but kids bombing in the pool, shrieking and yelling, doesn't really give off the relaxing vibes you'd expect from a spa. In addition, the sauna was broken (although the steam room was lovely). - There really isn't enough chairs without bringing the outdoor furniture inside. I think there was about 4 sunbed loungers and about 4 chairs. Its only a small pool area but when you've got spa users going in there too you should really consider investing in some more furniture. - I think the treatment rooms are off a corridor that leads to a function room. It brings you back to reality with a bump when halfway through a treatment you can hear people charging up and down the corridor and kids shouting. - The changing room is tiny, with only one changing cubicle. In addition, understandably no glass is allowed by the pool. We went to get a bottle of fizz and asked for plastic cups to decant it in, so we could take it round the pool, (we'd checked prior to purchasing that this was ok, and we were told it was fine). We needed 7 plastic cups and was told they only had 4. I explained there was 7 of us, but he said we'd have to settle for 4, as there was no more. Surely there should be some more cups somewhere? You'd not go to a bar in town and be told there wasn't enough glasses, so you'll have to share your drinks, so was quite shocked when we were told thats what we were expected to do here. We did enjoy our day and generally found all these niggles quite funny in a "Faulty Towers" way, but we all noted that it needed a bit of TLC and a bit more organisation. It was a nice day but i'd not return.

"Don't Bother "

1
13/08/2018

To be fair to the hotel I must say that we did not actually stay after our experience at reception, so I can't comment on the rooms or food. I can however tell you not to bother. We are now at The Copthorne, thank God. We arrived before 1 and were told that no rooms were ready. I realise that check in is officially 2 but also that often rooms may be ready before. We saw the cleaners leave at quarter to 2 so I went and asked Clare on reception if a room was ready and again was told no. I cannot believe the hotel puts this girl at front of house. At 5 past 2 we joined the queue of others waiting to check in at 2. Clare then told us she did have a room but it was far away and old. Basically a sub standard room! At this stage, after questioning her about the room and being told it was up 2 flights of stairs, a funny shape and not refurbished, we decided to go elsewhere. Clare said , OK and cancelled the booking. Whilst waiting we had drinks in the bar, served by someone who did not have a clue what they were doing and told me they didn't usually work on the bar. I also looked at the restaurant menu which is not inspiring. If you like your hotels old and tired looking with staff that appear to take no pride in their work and have no interest in customer service then I would recommend the Kenwood Spa. Otherwise don't bother. Oh the grounds looked nice

"room servicing and check in poor but hotel in lovely setting"

3
12/08/2018

booked in for 2 nights and it is a nice hotel with lovely grounds, breakfast ok but main problem was the service - very very slow to check in (waited 30 minutes as only one member of staff), cups not cleaned in room or any more loo roll replenished so had to get some from reception - just nowhere near enough staff on

Anthony R, Operations Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear pmys13277 Its great to hear you loved the setting of Kenwood Hall and its surroundings, its great to see you love breakfast too. I am saddened that the service at each point within the hotel was slower than we would expect and expect our guests to wait, we will certainly look into why this was the case. I hope this hasn't put you off returning to Kenwood. Anthony Robinson-Operations Manager

"Poor and Unacceptable"

1
08/08/2018

Paid £190 for two nights for a terrible room, a broken camp bed for my three year old and for my partners trousers to go missing within a few hours of us leaving OH and no hot water one morning. poor.

"Summer Holiday"

5
07/08/2018

Stayed here from the 8th till 14th of July with my parents. The hotel is beautiful. Had a lovely double room which was fine for resting my head at night after being out all day. The staff were very helpful and friendly. The food was excellent after having a great breakfast in the morning, I had a beautiful meal in the dining room at night. Was a very happy guest

"Very good hotel"

5
07/08/2018

An excellent overnight stay while visiting family nearby. Very spacious room and comfortable bed. Lovely grounds and lake. Amazing setting, yet really close to city centre and universities. Would definitely stay here again

"Not quite "best" but above average just"

4
06/08/2018

Booked through Groupon so not sure if the service you get is reduced. Check in was fine no issues and we were told where to find the room which was close to the reception/bar etc. which had its benefits, however, I found the internal phone did not work which I reported within half an hour of arrival and again as we left 2 days later as still not usable. I also asked for 2 items that we required one which we got after coming back from dinner on the first night, the other was also still outstanding when we left. The grounds and pond are nice to sit by with the ducks always after some scraps, the pathways need some maintenance as if you are unsteady there are plenty of trips and holes. The meal in the restaurant was very nice although a tad pretentious - the half slice carrot and sprig of broccoli probably would not equate to half of 1 of your 5 per day. But what we both had was cooked well and tasted good. Service was a bit slow although they were not busy and we had to ask again for the bread and table water. The room was very spacious good sized telly and comfortable bed, good shower in the bathroom, although a tad noisy there must be a pump running close by on another level so needed to keep the door shut. Bus stops are within a 10 min walk which go into the centre, buy a day rider (£4.80) which also gives unlimited use on buses and trams, so we got good use of this on our day within the city, taking the yellow tram to both terminuses and Hillsborough and Meadowhall - plus 2 or 3 bus journeys. Would use again if in the area

"Great location but chaotic management"

2
06/08/2018

We spent 3 nights in this very pleasant location - lovely grounds and interesting, leafy neighbourhood. Within walking distance of excellent restaurants, shops and bars. However management systems seem chaotic. The staff are pleasant but seem mostly inexperienced and poorly trained, if indeed they have been trained at all. Guests were frequently waiting for attention, bar ran out of various items, staff did their best but communication skills irritate rather than resolve. No air con which made these hot nights uncomfortable. Power shower a plus but after several requests re refreshments which turned into sagas we went elsewhere for food and drink. The place has more potential than is being realised.

"Relaxing "

4
02/08/2018

Went here with work. Just a very short car/taxi journey from the city centre. Nice building in lovely grounds. Great to get back to after a day in the office! Would stay here again! The team were friendly and attentive but without being overly formal. My kind of service!

"So disappointed"

2
01/08/2018

I went to Kenwood Hall this Valentines day 2018 as it was the first stop of our honeymoon with our two boys. I had read so many great things regarding Kenwood Hall and was looking forward to staying there for the two nights before we moved onto our next destination. I phoned the hotel asking certain questions about the area and very kindly the lady on the phone upgraded us to another room! On arrival we had to wait over an hour for our room. When we finally did get to our room it was a huge disappointment! The bathroom had damp! The windows unable to opened so we could air the room and let some fresh air in and the smell of the damp out! The room was left untidy, as if it had been hastily tidied. The view from our children's room was awful! A fire exit of sorts, covered in rubbish! It was I'm afraid a mess! My wife, by this time was very upset and rightly so. We had been promised a lovely room with lovely views as part of our honeymoon but was greeted with nothing of the sort! The staff I have to say, were wonderful, they apologised and promised to move us the next night. Which they did. Sadly, our plan to begin our honeymoon on valentines night, in such a beautiful hotel, was ruined due to the poor state of our room! Danny.

"Great find! Best Best Western in Sheffield!"

4
31/07/2018

We only stayed for one night sadly, but would stay again, especially if travelling with our dog. We were given a very spacious room down by the lake with a wonderful patio and direct access to the lake and ducks and moor hens! Our boys and dog loved it! (Tip - we were given this room because I called the hotel direct and asked for it). The room was a bit tired and the bathroom really needed updating but everything was clean and worked well. We loved the pool and even got to sunbathe outside a while. The staff were super friendly and helpful and the taxi into town and back cost a lot less than city centre parking. Breakfast wasn't amazing but certainly sufficient. Ecclesall Road was a ten minute walk away with lots of lovely bars and restaurants too. We travel to Sheffield a lot for Swimming galas and would opt for this hotel first next time.

"Night Away"

5
31/07/2018

after reading some reviews on ttripadvisor some good and some not so good but people all have different ideas about what they want from a hotel, me and my friend just wanted a night away and with the Kenwood Hall it did look like something we would enjoy not that we are into spars but do like to walk in nice grounds if we can, we did find them very nice and quirt as we went out late in the evening even when it rained some we still it was still a nice warm night, the room we had was on one of the lower floors and did look out over the carpark we both felt that it could have done with some net curtains so we did not have to pull the curtains so we could not be seen, the furniture was a little dated but we was not going to be spending all our time in the room so that did not matter to much, it would have been better if there was a sofa in the room rather than the two chairs were we was sitting having a coffee, but saying that the room was very clean and the bathroom was too, the bar area was good with plenty of room to just sit have a drink and a chat bar staff was very friendly as was all the members of staff that we had talked to, yes we both said that we would go back but maybe we would ask for a room a bit further away for the reception next time maybe one that over looks the lake or grounds a bit more, for the money we paid we thought the hotel was good value for the money that we paid for the night,

"Great spa day"

5
30/07/2018

Just spent relaxing day here with my friend. £35 for use of pool, sauna and jacuzzi, then light lunch followed by a back massage. All very good, planning next visit. Hotel lounge relaxing, food excellent. Spa area great.

"An ideal base"

4
26/07/2018

Kenwood Hall is a lovely hotel set in a very beautiful setting on the outskirts of Sheffield (and yet not too far from the city centre). There is ample free on site parking and a very warm welcome awaits you inside. There's no point in going over old ground on this review as the owners are well aware that some areas of the hotel are tired and need done up (they have already commented and have advised that upgrades are ongoing). So set that aside and you have a very nice hotel indeed - as I write its been one of the hottest summers for many years so the rooms have been very warm at side however a combination of open windows and fans provided by the hotel have kept them cool. The staff have been absolutely charming and eager to please. Lets not forget too the back of house staff who kept my room in pristine condition during my stay.Food wise you can eat in either the bar or the Lakeview restaurant (the menus are more or less the same with just slightly greater choice in the restaurant). The food is very tasty and imaginative and as I ate my way through the menu during my two week stay I was pleasantly surprised with everything - by the way is you are a vegetarian the vegetarian choice here is simply stunning and really really nice ! The only thing food wise that let the hotel down slightly was the slightly limited choice however there was enough to fill you up and set you up for the day. The view over the lake was stunning and I can imagine that the views must have acted many times as a stunning backdrop for wedding pictures ( I understand that there are fish in the lake as I saw them rising and there are platforms around the lake to fish from but I'm not sure when you are allowed to fish.! The leisure centre is small and the pool a kidney shape so not ideal if you want to do lengths (The water when I swam was very cloudy and there were various plastic cups and tissues at the bottom of the pool which I was surprised at.). The Leisure Centre would benefit from an extension. Kenwood Hall was an ideal base so much so I chose to come back with work for a second week and to have the same room that I'd had the first week - that request was honored which was nice.So I'd very definately come back.By the way the bar guys introduced me to the most refreshing drink ever - Hoopers Dandelion and Burdock - thanks guys - who said it'd never take off?? !

"Love this place "

5
25/07/2018

We all had an awesome time there , the rooms was clean and we had everything we needed.. The breakfast was amazing some thing for everyone and the pool and spa was out of the world .. Definitely would stay there again x

"Lovely setting, helpful staff. Avoid food."

3
24/07/2018

The grounds are stunning though care needs to be taken on uneven paths. The staff were extremely helpful, particularly in transferring luggage to room. Some of rooms are a very long walk fo. Reception and involve a small flight of stairs (no lift alternative). Hotel is dog-friendly. Room service meal was one of worst I have ever seen (fish and chips in soggy batter, skin on fish, peas a solid green inedible mush) and was mostly inedible - charge was removed from bill when I complained.

"Ladies break/treat for sisters 70th birthday."

4
23/07/2018

Had a fabulous 2 night stay at this Hotel. Lovely place Set in gorgeous grounds couldn't believe we where only half a mile from the City centre. Our room was huge with all we needed. Food excellent. Staff friendly and helpful apart from receptionist when we checked in, unfortunately didn't get her name. Special mention for Daniel on reception really helpful especially with directions into town centre. Violet our breakfast waitress was absolutely brilliant she is 86yrs old. What an inspiration, such a lovely lady. Made use of the spa facilities and again brilliant. Would definitely recommend and will be going back.

"Spa treat"

5
22/07/2018

I bought a Wowcher for myself and daughter as a pre-graduation treat and can't believe what a great deal we got! Just a short drive from Sheffield city centre, easy to find and just beautiful! The staff were so lovely, from the young man on reception when we arrived to the waiters/waitresses and Spa ladies. Absolutely nothing was too much trouble. Our room was ready even thought we were early. We added to our package with afternoon tea and a spa treatment. We weren't rushed in any way, we lingered over our beautifully presented afternoon tea and then went for our treatments which were heavenly! The grounds are beautiful, we sat in the grounds in the sun and even walked around the lake at the back of the hotel in our spa robes and no one batted an eyelid! It was so relaxed. Our room was huge, spacious and spotlessly clean with toiletries included in the bathroom. The hotel itself was also very clean and tidy. The only slight quibble we had was that it was so hot and the windows opened minimally, but the in-room guide said we could have had a fan on request. We found a Wetherspoons pub about a 15 minute walk away. A leisurely swim and jacuzzi next morning set us up for our buffet breakfast. There was plenty to choose from and it was nice and hot, again no rush. Equally lovely staff on our departure and an absolute delight to visit. What an absolute bargain for us, and a wonderful time!

"Fantastic Living Social Deal!"

4
20/07/2018

4 of us stayed here as part of a 2 night deal with dinner and 2 breakfasts. We had 2 rooms which were well presented and clean. Towels and bedding were white and fluffy, (looked new), The place is a mix of old and new buildings surrounded by trees and lawns which lead to the lake. Very tranquil with wild life free to roam but it is located within an easy 20minute walk into Sheffield town centre. The biggest asset here is the staff. Daniel on reception, Violet in the breakfast restaurant and Kirsty in the Spa all were outstanding, nothing was too much trouble. it was boiling temperatures whilst we were there and my room was very warm, at my request, duvets were replaced with sheets and fans were provided without fuss. If you are looking for a 5 star modern building with the latest technology you will be disappointed, but if you want a clean, quiet venue with lots of tranquility, good food in generous portions and staff that are friendly, helpful and prepared to talk and help whenever they can then this is the place to stay. We were never made to feel that we were on a deal, we believe we had a bargain spa break, we were well looked after and will certainly return and highly recommend to our friends.

"This hotel has lots of potential but would benefit from attention to detail"

3
19/07/2018

Stayed there as part of a 2 night Wowcher deal that was very good value. The hotel is surrounded by beautiful grounds with lots of wild life , from friendly ducks to playful squirrels ,however some of the "paths" and very difficult to walk on. The food is very good, lots of choice , large portion sizes and well cooked and presented. I can recommend the calamari and chocolate and amaretto cheesecake . The staff are very friendly and helpful and the public areas of the hotel are ok. Unfortunately due to the design of the hotel the dinning room is used as a thoroughfare to get to the terraces and lake and even by some people as a short cut from the pool . On a negative note the corridors to the bedrooms and the bedrooms themselves would benefit from a good clean, whilst surfaces look clean, skirting, wardrobe tops, edges of the carpets, door frames etc. would benefit from some attention.

"Fantastic Value for Money"

4
18/07/2018

Booked on the phone with a very helpful member of staff. Price was right ! Stayed 2 nights when sons graduation in July. This hotel let 4 adults sleep in a room which was brilliant and rare ! Room absolute fine. We had a lovely view of the lake. Good to see ducks and squirrels. It was boiling on a night but lets face it hottest summer since 76 ! A really kind male receptionist gave me a fan and jug of iced water when I popped down in the middle of the night. The grounds are gorgeous. Ate sandwiches and chips for lunch all lovely. My daughter is a vegetarian and lots of choice. Breakfast great and again super friendly staff. Parking free and plentiful. Ordering taxis so easy and City Taxis a great service. Handy for Eccleshall road which has plenty of places to eat. We didnt get chance to use Spa, pool looked small but all clean and tidy. Must say saw Afternoon Tea and that looked lovely indeed. There will be much better hotels in Sheffield and you will certainly pay a lot more. Kenwood hall ticked all the boxes for us. Friendly helpful staff always make a difference.

"Meeting and Lunch"

5
18/07/2018

What a great find! 2 colleagues and I held a small meeting in a really bright meeting room with good selection of tea, coffee and biscuits. We had an impromptu lunch and I can recommend the club sandwich, it was superb! Good parking and free Wi-Fi, better than our office.

"Great food!"

5
18/07/2018

We went to Kenwood for Sunday lunch and couldn't be anymore happy with the place and food! I'm a nervous person and they've always helped me out whilst I'm on my way to work which i really appreciate. This time was different though i went for the 3 course meal (only had 2 courses though due to i was stuffed!) the starter i had was pulled pork and i was amazing! My other half had hummus and that looked amazing and she said it was great. The main i had beef with seasonal veg and i find it hard to put into words how great it was, the beef melted in my mouth it was amazing the 2 courses cost around £12 which i feel is total value for money! All the staff are professional and treat everyone equally, they deserve more praise! The grounds are spectacular, massive and beautiful. Had such a great time and deffo going back!

"Ok is about all i could say"

2
13/07/2018

The setting is lovely, the breakfast is good but it's just a little tired and the leaky pipes didn't inspire. All be it out of the hotels control a power cut and faulty fire alarm didn't help. The hotle is located in a lovely part of the city and the staff were friendly and helpful.

"Morning Spa Deal"

5
12/07/2018

My friend and I had a lovely time at the spa here today. We both enjoyed the facial which was part of our spa dea. My therapist was Amanda and she was great! The facilities were spot on and it wasn't too busy. We had a light lunch included and both opted for the omelette which was cooked to perfection. All the staff were friendly, helpful and professional. Fantastic value for money too.We will be back!! Thank you very much.

"Great two night break"

5
12/07/2018

Booked this hotel via Superbreak for a two night Dinner Bed and Breakfast deal. Very handy for Sheffield and surrounding area. Grounds are beautiful with sloping lawns down to the lake from the terrace at the back of the restaurant/bar/lounge. Rooms are very good with everything you need. Food and service in the restaurant was excellent. Didn't get a chance to use the pool but looked great. The whole place had a relaxed feel about it, service was brilliant, the guy on reception noticed I use a walking stick and moved us to a nearby ground floor room, which was very welcome.

"Loverly hotel to stay in"

5
09/07/2018

This hotel is set in picturequs grounds ,the rooms are spacious clean and the bathroom is well equipped with toiletries , the little extras like the provision of towelling robes brought to your room for the pool and spar add a bit extra to the stay .the breakfast and evening meals were good we chose to eat there both nights of our stay .

"Perfect spa day, a hidden gem"

5
09/07/2018

I booked a spa day for myself and a friend for Kenwood through a discount website and was incredibly impressed by the value for money and service I received. The process of booking was easy and the staff at Kenwood seemed to manage these deals wonderfully. We were greeted by a warm reception and spent the day relaxing in the lovely setting. The spa areas were clean and tidy, with the staff being attentive to our needs throughout the day. The manager Joe even took the time to chat to us, which was a lovely touch and made us feel really welcome. The treatments were excellent and the therapist took the time to talk through my preferences, which made it feel like a bespoke package, which went well above my expectations and made it great value for money. We also had lunch in the restaurant which was good, though the staff were not quite as attentive here. However, this was compensated for by the lovely environment and we both enjoyed a stroll in the grounds after lunch. Overall this was excellent value for money and a little hidden gem. Spa staff were particularly excellent and I would definitely book again. Thanks!

"Overall an adequate hotel"

3
05/07/2018

Pros: -Nice rooms with everything you need. -Nice setting for a city centre. -Good bar menu. -Good gym and pool. -Easy reach of city and Hallamshire Hospital. -Free parking Cons -Breakfast meant to be at 0630. But staff never ready. Breakfast normally ready around 0640-0645. -No Aircon. Staff can provide desk fans though. Rooms are still sweltering.

"Nannan's 70th"

5
02/07/2018

I booked a spa access and afternoon tea for me and my banana for her 70th birthday and she loved it! The spa is small but lovely and very chilled out! She loved the jacuzzi ?? the afternoon tea was so good! The cream buns were delicious and all the staff were super friendly and helpful! Thankyou for a great day!

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear jokay13, Thank you for your lovely review of your recent spa day, We're delighted that you chose Kenwood Hall to celebrate such a special occasion and that you and your nannan had a great day! I hope we will be welcoming you both back again soon. Kind regards, Becky

"Dingy and very over-priced"

2
02/07/2018

Stayed here with our two adult sons for a wedding last weekend. We'd booked months ago and had asked twice if a room would be available for us to get changed in (wedding was a midday, check in is at 2pm) and had been told yes, twice. Upon arrival at 11.15am, no room was available, the spa was full and wouldn't let us in to change there, and no-one was even vaguely apologetic or interested. The rooms are very dated, the bathrooms are a mixture of shabby and dirty, and the food was absolutely dire. The service at the bar was painfully slow and the drinks were expensive. As you can see from my other reviews, I am not a skinflint and have happily paid treble the £113 per room per night that we paid at Kenwood Hall. The difference is that all those other hotels were worth it. Kenwood Hall is actually no more than a Premier Inn, but at least a Premier Inn is well-priced and clean.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear curlygirl1965, Thank you for your review following your recent stay. We always strive to ensure all our guests have an enjoyable time with us at Kenwood Hall and I was disappointed to hear your feedback. Whilst every effort is made to accommodate early check ins, we can never guarantee this as it is very much dependant on how busy the hotel is the night prior to your arrival which can not always be determined at the time of booking. I will investigate who it is that you have spoken to who suggested otherwise as I can fully appreciate how frustrating that may have been. I am sorry that you do not feel that the price you paid did not represent good value for your weekend stay, we will certainly take all your comments on board as we continually review and improve our service offering. Kind regards, Becky

"Very outdated and terrible service "

1
02/07/2018

The only positive of this hotel is the beautiful grounds. Other than that it is a complete dive and I would never recommend staying here. On check in I was told that I hadn't paid for the room when I had in fact paid months ago. This was just unnecessary stress and hassle trying to prove that I had already paid. We were staying in the hotel with friends who had also paid for their room and they were told the hotel was over booked and there was no room for them. They were then sent to another hotel about 20 minutes away with very little apology. This was completely unacceptable when the room had been booked and paid for months ago. The hotel and rooms are very outdated, a serious freshen up and revamp is needed. Rooms were far too hot and there was no air conditioning. It was a very uncomfortable nights sleep. The restaurant service was possibly the worst I have ever experienced. We were completely ignored, we weren't given enough menus and nobody came to take our drinks order. Therefore we went to the bar and the service there was painfully slow and the food and drinks were extremely over priced. I will definitely never return to this hotel.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Exptraveller01, Thank you for your comments following your stay. I am sorry that you encountered an issue with your reservation during check in, I will ensure that our Reception Manager has investigated this thoroughly and any follow up action has been taken. I am also sorry that you do not feel that the action taken by the team to try and reduce any disappointment and inconvenience caused to the guests affected by the booking error was not satisfactory. We will certainly take this on board as part of our de brief of this incident. We are currently underway with a refresh of our guest rooms following the recent upgrade of our public areas as part of continued investment since taking ownership of the hotel and will take your comments in to consideration as we move forward. Whilst we do not have air conditioning, fans are available upon request. I am extremely disappointed to hear your comments regarding service and will make sure that our Food & Beverage Manager investigates the points you have raised as this is certainly not typical of the service standards we operate to. I sincerely hope that in the future you may give us the opportunity to provide you with an enjoyable experience with us and change your current perceptions of the hotel. Kind regards, Becky

"Reception staff"

5
01/07/2018

I would like to award a golden star to the reception staff. Their knowledge, kindness and overall help is more than I've experienced in other hotels. I raise a glass to their team -- and many more glasses!

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear bobandjune c, Thank you for your kind comments following your recent stay. Feedback is always extremely valued by all the team at Kenwood Hall as it is through this which we can continually learn and improve so we really appreciate it when our guests take the time to pass this on to us. We are very proud of all our team members and I will ensure that our lovely receptionists receive your fabulous praise, I know it will be a great source of motivation. I hope we will be welcoming you back to Kenwood Hall in the very near future. Kind regards, Becky

"Excellent Chatsworth Break"

5
22/06/2018

Have just returned from a 2 day Chatsworth break at this hotel . Booked via Great Little Breaks. I can only say that I had a brilliant time and package was excellent. Afternoon tea on arrival was superb, evening meal was excellant, breakfast great and staff so helpful and friendly. Room very nice and quiet. Thrown into the equation were 2 tickets to Chatsworth House. What a lovely place. All in all I had a wonderful time and would definite recommend the hotel.

"Pleasant staff and good value"

4
20/06/2018

We booked this deal via Travelzoo. This included bed breakfast £26 allowance each for an evening meal and house wine. There were also Chatsworth House tickets included. On arrival we were upgrated to a larger room, which was clean and spacious. The staff and service in the hotel were very good and we had a pleasant stay. There is a small lake in the grounds to walk round, and leisure facilities, although small are quite adequate. Parking is free and the botanical gardens in Sheffield are about 10 minutes drive away. I would thoroughly recommend this hotel.

"Great one night break"

5
19/06/2018

Visited the end of may... Our room well to say we were impressed was an understatement..we had been given an upgrade ..large room four poster bed..then the patio/balcony lovely sunny day perfect! Had a drink from the lovely terrace which is overlooking a small lake the hotel is situated in a lovely setting...we ate in the restaurant which we don't usually stay in the hotel, but the meal was excellent and reasonably priced, thoroughly enjoyed it as we did the breakfast...if we had not had the upgrade would have still very much enjoyed our stay and we are looking forward to returning.

"Spa date"

5
18/06/2018

You have to try the back, shoulder and neck massage followed by a facial! My partner and I got a wowcher deal for both of us to use the spa facilities, two treatments and afternoon tea. It was amazing! The grounds are gorgeous too, we saw fish, squirrels and robins whilst we were walking around the lake. The afternoon tea was really tasty, fresh, warms scones with plenty of clotted cream and jam. Really good, strong coffee too.

"Family Fathers Day Meal "

5
17/06/2018

Just visited for the Father's Day special - 3 course meal - £15.95 for three courses - excellent value for money and lovely food - beef was particularly nice. Service was relaxed and friendly - not rushed on in anyway and we felt comfortable with our three children in the restaurant. Lovely gardens for the kids to run around and the lake was particularly nice - really nice setting. They also had an axe throwing archery event on that you could do for an additional price in the grounds - great entertainment. Overall great day - excellent for large families - there were 8 of us - will definitely return for another special occasion

"Amazing Spa weekend"

5
14/06/2018

We booked to come here for my friends 30th birthday for a spa weekend and afternoon tea. The room was clean and comfortable and well decorated, the massage was fantastic and the spa facilities were perfect for our small group. I cannot fault the afternoon tea and the restaurant staff, they were so good that we stayed their chatting so long we stayed and ordered dinner also.Highly recommend.

"Gardens were lovely"

4
14/06/2018

The outside space and leisure facilities. Gardens were lovely. Bed was comfortable. Reception is very good.The staff were lovely and helpful too. But I do not know why, when I checked in, I could not use a VISA card, but I could only use a MasterCard. This never happened in other hotels!

"Afternoon Tea & Mothers Day"

5
12/06/2018

We first came for Mother's day to the Mothers day lunch event, we were seated in the old part of the beautiful hotel. We had a selection of meals and all were very nice, the beef especially was cooked to perfection! All the staff were lovely and attentive. Very good value for money, we had 3 course and all the mums got a free glass of bubbly and a gift which we weren't expecting so was a nice touch. As my Mother couldn't make Mothers Day, we decided to come again a little later in the month for Afternoon Tea as we enjoyed our dinner so much and saw some people having Afternoon Tea on the day. Again very kind and polite staff, couldn't do enough for you. Good selection of freshly made sandwiches, and plenty of choice of cakes and as much tea or coffee as we could drink. Anything we couldn't manage to eat they offered to box up for us to take away. Both visits we really enjoyed and are looking forward to returning again soon as we have booked for Father's Day too and bringing more of the family along.

"Will come again"

4
11/06/2018

This is an excellent hotel for visiting Chatsworth and surrounding area. The hotel is well placed with plenty of parking. The grounds are beautiful and the hotel has fresh modern décor, with the dining room looking over the gardens and very comfortable rest areas. We stayed for two nights B&B in room 304. Our room was quiet, clean and well serviced with an excellent shower and comfortable beds. The only down side for us was the food. Sadly, this was not great, we did have one evening meal – rather tasteless, disappointing and not as good as most Best Western Plus hotels. Breakfast was ok but nothing special. That said we would stay there again as the staff, comfortable surroundings and placement of the hotel did work for us.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Wendy C Many Thanks for taking the time to leave a fantastic 4* review od the Kenwood Hall Hotel, I was delighted that overall the stay you had with us was an enjoyable one and that you thoroughly enjoyed the room that you stayed in and got a good nights sleep. I was also glad that you got the chance to experience the wonderful grounds and views that we offer at the hotel and that you were well looked after by the staff. We are extremely proud of the customer service at the hotel and it is great to read about our guest being well looked after. Please accept my sincerest apologies that you didn't enjoy the food and I will be speaking with the Head Chef about this, we will shortly be introducing a new menu which will hopefully be to more of your liking. I am already looking forward to your next stay and if you need any assistance when booking then please don't hesitste to contact me directly Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall Hotel & Spa 0114 2583 811 [email protected]

"Executive Double Room"

4
10/06/2018

Stayed here for one night and frankly wish we could have stayed longer. We booked an executive room which was worth the extra we paid as we were given a lovely room on Level 3, which had a large balcony looking directly on to the beautiful gardens of the hotel. The room and bathroom were very clean, and the bathroom looked refurbished with lots of nice complimentary toiletries. There was a good selection of teas/ coffee/ biscuits in the room, and bathrobes and slippers were also supplied. Breakfast (Sunday morning) was very busy and a little chaotic, the staff could not get food out quickly enough, so room for improvement there. Good quality food though. We would return, hopefully for a bit longer next time, as we would like to visit the spa.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear juls63 Thank you for taking the time to leave a fabulous 4* review of the hotel, I was delighted that you enjoyed the room that you stayed in and got to take in the luxurious gardens and views that we offer at the hotel. I can also highly recommend the leisure facilities at the hotel which include Gym, Jacuzzi, Steam Room, sauna and swimming pool which are all free for our guests to use. Thanks for the feedback in regards to breakfast and I have passed this onto our Food & Beverage Manager who I will be working with to ensure items don't run out going forward and hopefully the next time you stay it can be a 5* review. I am very much looking forward to your next visit and should you require any assistance when booking then please feel free to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall Hotel & Spa 0114 2583 811 [email protected]

"Wedding nightmare - do not book"

2
07/06/2018

We booked our wedding with Kenwood Hall nearly 2 years in advance, and initially were impressed with the venue and Natalie, who seemed to be really in control of things and organised. However, it was all downhill from there. Natalie moved on, and since the booking we had around 4/5 different people claim to be taking on our wedding. whenever we then went to meet these people, or to email to ask about something with our wedding, this person had changed, or we were told they weren't available. We had issues massively with everything, especially in the months leading directly to the wedding, including dates and times of wedding wrong, venue for wedding actually being wrong, and the entire wedding contract not being adhered to what we initially booked. Problems continued in the week and day of the wedding, and here is a list of just a few things which were wrong: *Only one beer was on offer the entire day, served by one member of staff for over 100 people. This only changed when we complained, and the beer issue was never fixed. *The night before, some guests were FOOD POISONED from the meals they had, and had to miss out on part of the day. *Meals which were promised the night before, were not delivered, as apparently we had been given an old menu. *There was no signage to tell guests where our wedding was, leading to old people having to make a good 10 minute bumpy walk to the actual venue. *The wedding was cut short by an hour, despite our contract being till 1am. The venue downed tools at 12am. *Upon arrival, my disabled father and his wife had to manually unload and store all our wedding items and belongings, with no offer of help from any sort of porters. *The staff, were rude, aggressive, and treated our dog handler with particular disdain on the day, not offering her drinks, or food, which we had previously paid for. *The actual tables were not set out as we asked them to be, with the venue citing they didn't have time, despite us dropping things off 3 days prior as they requested. *Multiple guests complained of mouldy, dusty, and dirty rooms. *Our wedding suite stank of sewage all weekend, and was never addressed. *The staff repeatedly told us that no mirror was available for the dress fitting in the room the day of the wedding. We went out of our way and purchased a full length mirror, to find there was one on arrival, and that the staff simply didn't have a clue. *The venue lost the grooms shirt in the dry cleaning. This was just a bunch of issues, we had plenty more which i could harp on about all day. Overall this hotel is a shambles. It's staff are rude, obnoxious, and seemingly clueless, barring the actual event runner, Jess, who did all she could on the actual day. There is a blame culture enriched within the staff, and their own people slated the hotel numerous times over the weekend to say how bad it is, even referring to the wedding suite as 'the dungeon'. We will not be using Kenwood, or a Best Western PLUS in the future. They have proved themselves inadequate, and a joke of a company, who are incapable of delivering on promises.

"Dirty dirty bathroom, ugh "

1
07/06/2018

Stayed here for 2 nights. Never have I stayed in a hotel with such a disgustingly dirty bathroom. There was mould around the bath, taps and shower head were also dirty and had mould around them. I also had the pleasure of showering with someone else's pubic hair on the side of the bath of both days of my stay so the bath had obviously not been cleaned during my stay either. There were tiles hanging off the wall in the bathroom also. Really lovely hotel with beautiful grounds which is a shame as the room was just beyond grotty. Staff were non existent in the restaurant for breakfast also. Definitely won't be back here.

"Spa day visit"

4
05/06/2018

My best friend booked us a spa day as a treat for my upcoming wedding. Included access to the spa, afternoon tea and one treatment. We thoroughly enjoyed ourselves for the day. The hotel is set in beautiful grounds and we were able to have our afternoon tea outside as it was a lovely day. Afternoon tea was delightful, plenty to share and really good quality! Spa treatment which we both chose hot stone massage was excellent! Really relaxing and I'd highly recommend, my therapist was slightly more bubbly and friendly than the therapist my friend had though! The facilities that they have in the spa although small were lovely. Really nice and clean! Just a couple of things that knock this review down to a 4 and not a 5 were that we were never told we had to bring our own flip flops/ suitable slippers so had to purchase these on arrival. There were also so many people having spa days at the same time that as the facilities such as jacuzzi, steam room and sauna are quite small there was a lot of waiting to use these at times. We didn't manage to get a lounger or chair by the pool either all day as people had put all their belongings on these to reserve them but never actually used them! One of our towels too which we hung outside the sauna had disappeared when we come out too! Reception was fine with getting us another but had to go all the way back up to get one!

"Restaurant "

5
02/06/2018

I stayed here with a large group and three of us are vegan, which is normally a nightmare when you're on tour. The staff went really out of their way to accommodate us. Thank you so much! The only negative thing I could say is that there are no plugs near the bed.

"Lovely staff, lovely grounds but don't expect 4 star service!"

2
01/06/2018

Every member of staff here was friendly and tried to be helpful but you could be accused of thinking that it was everyone's first day. Every process from making a cup of coffee to pouring a coke or showing us to a table seem to baffle the staff, they just seemed untrained and unsure of everything. We asked for an Irish coffee which arrived made with milk, not cream, and the person serving the coke held the nozzle in the drink and didn't know how to change the syrup. It was just unprofessional and not the smooth seamless service you should expect. There is no excuse for any food establishment not being able to make a decent cup of coffee! Despite informing the waiter that I was allergic to chocolate and asked them not to put any chocolate in my ice cream, especially not the chocolate straws, the same waiter arrived a minute later with a chocolate straw in my ice cream...hmmm... The grounds here are lovely and the downstairs areas of the hotels look lovely and clean and well maintained. The bedrooms are Ok, comfy beds, but the bathrooms were in desperate need of a refurb, the bath was so grotty I wouldn't get in it.

"Awful bathroom"

2
01/06/2018

Yes, the grounds are lovely, there are leisure facilities and the staff are pleasant - so pleasant in fact that we couldn't bring ourselves to tell the receptionist at checkout that we'd been appalled by the state of the bathroom. Not that she asked if we'd enjoyed our stay, which would have been nice and given us the chance to give feedback there and then. So here goes: the room if a little tired was clean and comfortable - apart from the sagging chairs - but the bathroom had grime and rust around the bath taps and the bath itself was flaking (had it been painted some years ago?) so that bits came off as you got in and out. This is the worse bathroom we've ever experienced apart from a cheap seaside hotel in Wales many years ago. This hotel is not in the price bracket where such seediness is expected but we'll certainly think twice about Best Western in the future.

"Birthday Treat"

3
28/05/2018

We had afternoon tea here which was a birthday treat. when we arrived there were a couple of tables set up in the corner of the dining room for afternoon tea which overlooked the gardens a little. We were asked if we wanted tea and coffee once we were seated. The afternoon tea was brought out shortly afterwards. It would have been nice to be told what the afternoon tea consisted of and have the options of what sandwiches we would like and on what type of bread. All the sandwiches seemed to come with cream cheese. The scones were warm which was a nice touch, however we had a selection of small cakes which were full of preservatives, homemade cakes would have been much better. After being there for nearly an hour we were asked if everything was ok and if we would like more hot drinks by Terry the only waiter who made an effort. Afternoon teas here need to be improved from the food, to the presentation and the location in the dining room. We also had a spa treatment which certainly made up for the afternoon tea. We had use of all the facilities apart from the jacuzzi which had unsafe levels of bacteria in the water. We also went for a walk around the grounds which was pleasant although the grounds are in much need of repair, overgrown areas and uneven steps and paths. Much work to do here I think!

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear rubyrae2017 Many Thanks for taking the time to write a review on your recent visit to the Kenwood Hall Hotel, Firstly I am glad that you enjoyed the spa treatments that you had and I have passed this onto our Leisure and Spa Manager who was delighted to receive the feedback. Unfortunately on that day we did have to close of the Jacuzzi for a short period of time as we are very strict on ensuring we have the correct acidity levels to ensure the Health and Safety of all our guests. I have passed your comments regarding the afternoon tea to both our Food & Beverage Manager and the Head Chef so that we can look at the product offering. In terms of the location we do set an afternoon tea area as this is the most popular location amongst our guests but you are more than welcome to sit at any table inside or outside the building to have it. I do hope that you will come back to the hotel in the future and if you require any assistance when booking then please feel free to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Underwhelmed"

2
28/05/2018

We stayed here as it was cheap and in a good location for us. The reception made us think we had hit lucky but it was a little downhill there on out. We had our dog with us so generally look for Best Western when we have her as they accept dogs. What we didn't realise here was if you have a dog as welcoming as they are you basically get a old tired room. On arrival at roughly 4pm there was room service trays and dirty laundry in the hallways it took 2 room cards to access the room as the first didnt work. In total on a 2 night stay we went through 5 room cards this was the main annoyance cards which worked when they felt like it and other cards which you had to use in reverse to get to work. Breakfast was of the same standard despite offering that you can request set items off a menu we were told this was not on offer as it was too bust. On the second morning they actually ran out of butter. Bar service was a similar standard we waited at the bar a good 10 minutes to be served on our first night as apparently there was too much to do We stay in this area often and would have loved to rebook and become regular guests

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Ogrub77 Many Thanks for taking the time to review your recent stay at the hotel, We are currently in the process of refurbishing all rooms in the hotel to bring them up to an even higher standard and we very much welcome all dogs to the hotel. It is true that we only have certain floors where we have dogs but can assure you that these rooms should be of a high standard like the rest of the hotel. I would be grateful if you could contact me directly on the below email address with what room you stayed in so that I may investigate this thoroughly straight away. I do very much hope that you return to the hotel and would be happy to assist in anyway possible with future bookings and I look forward to your email. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Avoid at all cost"

1
27/05/2018

We booked an all inclusive dinner and hotel room. I cannot express how awful dinner was. We waited 3 hours for the 3 course meal (which was included otherwise we wouldn't have stayed). The staff said they had only been working there s month, and where extremely lazy, and preferred chatting to each other, rather than taking orders. We had tables either side of us which where not cleared after the occupant had left for the entire tome we where there. Our room was number 602, which to get to, we had to walk through a wedding. So we could hear the disco music all night as the reception was taking place directly below us. If I could rate this place zero, I would

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear estherhimer Many Thanks for your feedback about your stay at the hotel, Please accept my sincerest apologies that you were not fully satisfied with your visit to the hotel. I know that my colleague Anthony has emailed you directly in regards to the stay. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Hotel let down by lack of attention to detail"

4
27/05/2018

It is some 5 years since I last stayed here & there are certainly some changes, but the first problem I had was finding the same - a Sat Nav is most useful! Our room was on the lower floor, the, bed was OK but not the best. Shower over bath. But it was the attention to detail that let the hotel down In particular I would mention two things - the TV was not plugged in & it was quite difficult to do the same & secondly the hand set didn't work. In relation to the restaurant, if one person sat at a table - the other cutlery was not cleared, - the tables were set for two! It was noticeable that tables were not cleared after guests had departed -. In the morning. I would have liked to have sat by the window - but all the tables were dirty. Other than the above, the gardens are wonderful, a peaceful haven in a big city & I would recommend the same.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear kaw118 Many Thanks for taking the time to leave a 4* review on you recent visit to the hotel, Please accept my sincerest apologies in regards to the tv not being plugged in and the hand set not working, I will personally be investigating along with the Housekeeping Manager what has happened here as this is something that is checked in all rooms on a daily basis. I was very pleased that you got to enjoy the wonderful garden and views that we offer at the hotel and found them to be of a high standard. I do hope to welcome you back to the hotel in the near future and if you would like any assistance when booking then please feel free to contact me directly Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Decent hotel, unreliable service"

3
22/05/2018

Let's start with the positives. The hotel is lovely and clean, with beautiful grounds, it's spacious, with lots of communal areas and the rooms were very comfortable. One small gripe about the rooms was that there was no overhead light. Not a big problem, but there we go. Breakfast was also plentiful and tasty. However, we travelled with my sister and her young children, and the hotel was not friendly to her or her kids. They can be noisy and they were often told to be quiet even when it wasn't past 11pm - which is unfair to ask of a one year old child. We booked a Christmas meal in the hotel, which was expensive, served very late, with the orders mixed up, and the food wasn't nice. The hotel was nice enough to provide a free meal to make up for it (though once again the service was terrible), but to be honest it shouldn't have happened in the first place.The staff were generally nice, but on the whole the service was poor. I'm willing to believe them that over the Christmas period they're overworked and understaffed but if so they should limit their Christmas dinner spaces.

"Great Hotel at Great Price"

5
20/05/2018

Looking for [email protected] at two weeks notice for three. found Kenwood Hall at reasonable price . Good standard, helpful staff , excellent facilities including sauna and spa. Quality restaurant and good choice of breakfast

"Golf event "

3
16/05/2018

Even though this hotel is perfect for visiting the local area and the rooms and furnishings are fine the service had a lot to be desired. There was a lack of staff, on checking in early evening there were still breakfast trays in the hall. Trying to get an evening meal was not good and even though we had booked a table for 7.30 we did not get food until 9.45. The restaurant did not look particularly busy and the young staff who were trying to be helpful were clearly not trained sufficiently. It was a shame and I hope the hotel can correct the problems

"Fantastic Sparkling Afternoon Tea and Spa day"

5
09/05/2018

I booked this as an impulse buy for £29 for two on a Wowcher offer for myself and my teenage daughter. At half the usual price I wasn't expecting much but what an unexpected delight it was. The hotel and grounds are stunning. The Afternoon Tea was fresh and plentiful, in fact the scones were still warm and the Prosecco was sweet and cold. It was served in a Deco styled Restaurant which overlooked the terrace. The Spa facilities were spotlessly clean and more than adequate for our needs. Indeed, we had a lovely afternoon there. One final thing I must comment upon is the staff, all of them were so friendly and helpful. The waitress was delightful and so was the young man who repeatedly came to help us when we were locked out of our lockers. They all had a welcomimg smile and that is hard to come by these days! I will definately return and would be happy to pay the full price for a repeat of a lovely day.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Cathy W Thank you very much for leaving a 5* review of your recent visit with us, I was absolutely delighted to read your feedback particularly regarding how well the staff looked after you as this is something that we great pride in at the hotel. I have passed on your feedback to both the Leisure and Food & Beverage Manager who were both delighted to find out how much you enjoyed the time you spent with us. I look forward to your next visit and if I can be of any assistance when booking then please let me know. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Bank Holiday "

5
09/05/2018

Not long since our last stay here, fantastic as always, the only difference was the lovely warm weather! Perfect for exploring the grounds. Room was spacious and clean with a big comfy bed, nice food in the restaurant particularly breakfast. Parking is free which is a bonus as it really isn't far to the city centre in a taxi. Used the Spa the following morning which has fantastic views as always. Will definitely be returning again soon!

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Alex R Thank you for leaving such a fantastic 5* review of the hotel, I am glad that you got to be here on one of the hot days we have had recently giving the perfect opportunity to walk round the lovely grounds that we offer at the hotel and a chance to take in all the views. I have passed on your feedback to the Food & Beverage Manager along with the Housekeeping Manager who were both thrilled about your comments. We are already looking forward to your next visit at the hotel and should you require any assistance when booking then please don not hesitate to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Nice hotel"

4
08/05/2018

Lovely looking hotel, very comfortable beds, nicely decorated didn't use facilities as only there 1 night, didnt get breakfast as had to leave early, rooms were a little to hot to sleep, tea and coffee facilities in room

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear snazzy14 Many Thanks for taking the time to review your recent visit at the Kenwood Hall Hotel, I was very pleased to read that you enjoyed your stay with us and found the beds to be comfortable. Hopefully next time you visit us you will have a bit more time to take advantage of our leisure facilities and the hearty breakfast we offer at the hotel. We do offer takeaway breakfast for people who have to leave early so maybe just worth knowing should you wish to have this option next time. Please feel free to contact me directly should you require any assistance when making your next booking at the hotel, Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Dceent"

4
08/05/2018

Great hotel, my bedroom was in the old building, lots of space, clean and comfy. Breakfast was good. Staff were friendly. Service was very slow at dinner and also at the bar due to staff shortages. They also ran out of ice. Swimming pool is quite small. Gardens are lovely with a river at the bottom of the hill. I would come back in the future and would recommend this place to others.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear K-Louise125 Thanks for taking the time to leave a review on your recent stay with us, I am delighted that overall you enjoyed your time with us at the hotel and will be returning to stay with us in the future. I was also happy to read that you got the time to look around the lovely grounds that we offer at the property. Should you require any assistance when making your next booking then please do not hesitate to contact me directly and we look forward to your return. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Wedding day o"

5
07/05/2018

One word excellent. Professional friendly especially Hannah and Jessica. Thank you so much for the perfect weekend. I highly recommend it to anyone. Kenwood Hall made my beautiful daughters wedding day exceptional. Thank you so much

"Fab time as always"

5
02/05/2018

I have been here a few times for some mum and daughter time... from the minute we get there til the minute we leave, we are treated lovely. The staff are all friendly and welcoming.... especially Jamie who checked us in in April. He couldnt do enough for us. Love the spa and the breakfast is gorgeous. Loads of choice... cant wait til our next trip there. Debz and Brooke Farrell xxx

"Don't bother"

1
30/04/2018

Arrived at 2 pm for check in to be told my room wasn't ready so had to wit even though people arriving after me were allowed to check in,the last thing you need after a 4 hour drive. The room was ok if a little dated the corridors and hotel was cold we planned having an evening in the bar and restaurant but was too cold even though I had a jacket on,so had to get taxis to another bar and restaurant. We booked a kingsize bed but we were disappointed to find it was just 2 single beds pushed together with a kingsize sheet over both. Not what we booked or wanted. Overall a very unpleasant experience with Kenwood hall hotel in future we will stay in the Mercure in Sheffield an excellent hotel with excellent customer service.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear mrsjayne As the receptionist tried to explain to your partner at the time it was an accessible room that had been booked and unfortunately none of this room type was ready at the time so she called the housekeeping manager to find out how long it would be. At the point of trying to check in he was on the phone and went to sit down so was unsure if he fully heard what she said. Another couple who had booked a standard room then came during this process and were checked in. Once she heard back from the housekeeping manger around 2 minutes later that the rooms would be a few minutes she asked again if an accessible room was required to which he said no so you were promptly checked into one of our king rooms. From entering the building to having been checked into the room overall took around five minutes. After you had checked in I also called the room to try and explain the situation and asked your partner to come and see me on shift which never happened. We have also responded to the other reviews that you have left. Once again on behalf of the team I would like to apologise that we didn't meet your expectations on this occasion and hope we will have the opportunity to restore your faith in the hotel in the future. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Very nice stay"

5
29/04/2018

Stayed at the hotel for one night to go to the theatre. The room was nice and clean , great shower and the bed was very comfortable. It was great to be able to use the pool, sauna and steam room. Breakfast was good and staff friendly. Can easily recommend .

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Helgajaq Many Thanks for taking the time to leave a wonderful 5* review of the hotel, I am delighted that you enjoyed your stay with is and got the chance make use of the leisure facilities at the hotel. I do hope to welcome you back in the near future for another visit. Should you require any assistance when booking then please do not hesitate to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Great upgrade"

4
26/04/2018

Booked a srandard room but recieved an upgrade to a lovely suite with large balcony and excellent views. Several delightful extras were also included. Breakfast was was well presented and plentiful and we had a great view from the restaurant over the lake.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear bond949 It's great to see you were given a great welcome with an upgrade but we were only given 4* Hopefully the next visit we will earn the full amount of stars available. Im sure we will see you soon. Anthony Robinson-Rooms Division Manager

"Lovely 1 night spa break"

5
25/04/2018

Stayed for 1 night over the Easter Holidays with my Girlfriend. Reception were polite & welcoming. We were also upgraded on arrival which was a great start to our stay. The room itself was very spacious, a lovely big bed & wonderful views overlooking the lake. The decor is pretty old but, in keeping with the theme of the hotel image I suppose. We pre-booked a couples massage at the Spa, which we received 20% off due to being residents in the hotel. The massages were amazing & the therapists were lovely. The next morning we visited the Spa itself which was so quiet and peaceful, a perfect way to start a morning. There's a heated pool, sauna, steam room & jacuzzi with amazing views out onto the grounds. Everything was nice & clean & the staff are really friendly at the Spa reception. There were a couple of small gyms also but we didn't use those. Onto breakfast after that & there was plenty to chose from & all tasted really nice. All in all a fantastic stay, we will definitely visit again.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Joe L Truly amazing 5* review, it's fantastic to see you used all the facilities at the hotel which were available and you loved every minute of them. The decor in some of the rooms are yes in keeping with the history and age of the property but we are looking sat ways to improve this and the rooms which have been completed look amazing! Anthony Robinson-Rooms Division Manager

"Return Visit for a family funeral"

4
24/04/2018

We've stayed many times but last time was a big disappointed. However, we decided to give them a try as our other favourite Sheffield Hotel was full when we needed to attend a funeral. I was concerned to read reviews mentioning refurbishment work causing noise and disruption. We needed comfortable night sleep and a hearty breakfast. As old long term customers we were offered an upgrade to a lovely spacious king size room and balcony at check in, which was nice. The room was very comfortable and clean. Breakfast was served in a room a bit of a walk away. Not as nice as we are used to at the Kenwood and service was a bit chaotic. The food met our needs that morning. However, while we were eating, we noticed that later arrivals for breakfast were disappointed with items running out, which is poor. Hopefully the newly refurbished dining room will resolve these issues. Hopefully they install a waffle maker and juicer too and offer to cook eggs fresh. We had a lovely walk around the beautiful grounds after breakfast in the sunshine. We will probably give them another try when we return to Sheffield.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear clickers0209 I am deeply saddened for your loss, it's certainly good to see your return once more to a homely environment and to feel some comfort at such a sad time. I am glad we were able to restore your faith at Kenwood and I do hope you will return hopefully to see the improvements we have made. Anthony Robinson-Rooms Division Manager

"Weekend Spa break & Concert"

5
23/04/2018

Helpful staff, prompt booking in and offer of WiFi for all appliances; great room, comfy bed and clean bathroom; extensive offering of foods for breakfast; great spa facilities, including pool, steam room and Jacuzzi. but gym a little small; reception staff were very helpful with taxi, rouyes to city and help with petrol station

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Jennifer S Yet another 5* review which clearly shows the team here at Kenwood that we are doing something right. Maybe next time a spa break at the hotel could be on the cards? We will certainly look forward to your return. Anthony Robinson-Rooms Division Manager

"Needs some refurbishment"

4
21/04/2018

We stayed as a family of 5 and had 2 rooms. The beds are very very soft-you roll into the middle and can hardly get out-also the window in our room was gaping up-and didnt close -we asked for it to be closed and they couldnt do it-so the manager stuffed it full of tissue!!!! Not ideal but she did give us a little discount The restaurant is very small-there was only 1 man on by himself-he was run off his feet-our food was incorrect so my daughter had to wait for more food-the food was nice when it came-but everyone else was nearly finished by the time our daughter received hers-not ideal Breakfast was ok The hotel itself is in a nice location and is nice building from the outiside but it really needs a lot of things fixed and updated-especially windows that dont close!

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear DSP34 I'm sorry to read of your issues at Kenwood, this isn't usually the standard of service we would like to provide to our guests, we will certainly investigate further into the points raised but I can certainly say that we are listening to our guests and constantly looking at ways we can improve the product we have. Anthony Robinson-Rooms Division Manager

"Great family hotel"

5
18/04/2018

We stayed here on a Saturday night and checked in quite late. The receptionist was so lovely and efficient and gave us great directions the get to our room. The room was massive with a super king bed for me and my husband and a rollaway for our little girl. We had a cup of tea and biscuits then headed straight to sleep. We had a lovely sleep, then went for breakfast. It was so busy but the staff were excellent and got us seated straight away. We all ate until we were about to pop and everything was fantastic. Having stayed in numerous hotels I know Sunday breakfast is normally a morning of mayhem but I have not one issue to mention. We went back to the room where some ducks were looking for breakfast too. My little girl loved standing on the patio feeding the ducks and hasn't stopped talking about her trip since. Her teachers will think this is the first time she's been away and that is most definitely not true! I would recommend this to any type of visitor and will definitely be back. Thanks.

"Not a shiny new penny"

4
18/04/2018

We stayed for 2 nights whilst in the area for a wedding. Overall I thought, for what we paid, it was good value for money. Our room was clean and did its job, no it wasn't exactly the ritz but we weren't expecting that. You can't expect razzle dazzle if you are on a budget. We over looked the garden so nice and quiet (room 410). Breakfast was decent, pool good for a quick dip and the staff friendly and helpful. I'd stay here again.

"Jill"

3
17/04/2018

Looked really nice in web site, double executive room booked dated but clean. Over looking car park had to keep curtains closed for privacy. Woken up at 06.30 by AA starting a black cab GREAT! Breakfast was nice. We did have sit in reception for a while waiting for our lift, the bar was poorly staffed I did over here a member of say “ suppose I'll have to serve “ whilst passing by. Your spa was fabulous even if all the staff where on a course so no treatments.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Jill Thanks for taking the time to leave a review on the Kenwood Hall Hotel, Please accept my sincerest apologies that you were woken up early in the morning and I have also passed on your comments regarding the bar to our Bar Manager to investigate further. At the hotel we are extremely passionate about the customer service we provide and usually get very good feedback in terms of our staff. I am pleased that you enjoyed the majority of your stay with us and enjoyed the spa and found the rooms to be clean. I do hope to welcome you back in the future and should you require any help when booking then please feel free to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Wedding Guest"

2
17/04/2018

Stayed at the hotel as we had a group booking for a wedding party which was taking place at a local venue. The hotel reception was clean and tidy and is very welcoming. Although for 17.00 on a Friday, there was only one receptionist to check in everyone so it was quite a queue. The lift was out of order so luckily our room was located on the ground floor. The room was very tired - the bathroom had paint flaking off and chipped from the door to the sink and the bathtub, also the tiles were old and had been re-grouted in places is a cheap manner. The room needs a refresh from new paint to new curtains etc. The 'new' card system with the old cards didn't work - it kept locking us out of our room so we had to keep going back to reception for them to reactivate it. Also, you could hear everything in the room from people talking in the rooms downstairs to you, to showers, and even people rustling in their suitcases. Needless to say, trying to sleep past 6am was a struggle. The breakfast options were very good with a nice variety and well cooked but the staff were not very welcoming when we arrived and were waiting to be seated. We had dinner in the restaurant on the first night we arrived and it was good considering we had pre-ordered the meal but felt their menu was a bit basic - more like basic pub grub. Overall, I would definitely not call it a 'Luxury' Hotel and feel this would compare to a premier inn / Travelodge but for a significant amount more money.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear pixolotyl1 Many Thanks for taking the time to leave a review of the hotel, I am naturally disappointed that you did not fully enjoy all aspects of your stay with us, please accept my apologies for this. As mentioned above we have upgraded out keycard system so we did have a slight issue when implementing it which had been resolved. I do hope to welcome you back to the hotel in the future and should you require any assistance when booking then please feel free to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Quick overnighter."

5
13/04/2018

Only stayed for one night whilst attending an event at Sheffield Arena . No problems at all , some of the reviews on here on not warranted ! Rooms clean and adequate, staff friendly , breakfast good Didn't use the pool but it looked fine .

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Melissa M What a great review of Kenwood, it's great to see that your own impression of the hotel hasn't been affected by points raised by other travellers and I can see once more our team at the hotel has definitely looked after you. Hopefully we will see you again soon! Anthony Robinson-Rooms Division Manager

"Excellent hotel close to centre of Sheffield but in an island of calm (no road noise)"

4
13/04/2018

Convenient for all activities to south of Sheffield. Oasis of calm in a busy city. The grounds provide a nice buffer. Excellent staff, friendly and helpful..Good choice at breakfast buffet. Dinner menu ok but not inspiring. Food well cooked and presented. .

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear RayD974, Thank you for taking the time to pass on your comments regarding your stay. We are very proud of the team here at Kenwood Hall and I am delighted to hear you found them to be friendly and helpful. I am pleased you enjoyed breakfast and found the food to be well cooked and presented. Following customer feedback we will shortly be launching our new menu so I hope you will find more choice on any future visits. I hope we will be welcoming you back soon. Kind regards, Becky

"Great customer service"

4
12/04/2018

We booked a room last minute whilst visiting friends in the area. The staff were friendly and efficient, nothing was too much trouble. We had dinner in the restaurant and the food was excellent. The breakfast was good and the poached eggs ordered as a special arrived in double-quick time. Our room was clean and comfortable with everything we needed. Overall the décor in the hotel is a little dated but this was more than made up for by the great service we received. We would certainly recommend this hotel and will book again.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Helen C, Thank you for taking the time to review your recent stay with us. I am delighted to hear such praise for the team, we are extremely proud of the team here at Kenwood Hall and I will ensure this is passed on to all concerned as I know it will be a great source of motivation to all. We know we're looking a little dated in places and are currently underway with the guestroom refurbishments so I hope that you will see the changes we are making on one of your next visits. Kind regards, Becky

"Romantic getaway"

5
11/04/2018

Came to Kenwood for an escape from the hustle and bustle of corporate life and found this gem in Sheffield, close to the peaks. We were created at breakfast by a warm hello from the staff and the breakfast matched, providing a belly full of sausage and egg. The staff, a ‘Mr Ben' (small chap) in particular, were quick to make us feel at home and we then saw him again at supper time, following a long day on the hill. Lovely dinner and an accompanying swan song of great service left us certain of a second visit, probably before Christmas with Joe and Tom, the children! Thanks again Henry and Chantelle

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Henry R, Thank you so much for your lovely review! I am so pleased to hear that the team made you feel at home and I am delighted that we will have the opportunity to welcome you all back in the near future. If you are planning a trip around Christmas I thoroughly recommend a trip to Chatsworth House which is especially stunning with their annual themed decorations! Feedback from our guests is an invaluable tool for all the team here at Kenwood Hall and I will ensure that your comments are passed on. Kind regards, Becky

"Nice place to stay"

4
11/04/2018

We stayed here for one night as a birthday treat for my mum, and had a lovely time. The place has a good atmosphere, friendly staff and decent accommodation, with the bonus of good facilities. They were very accommodating for our border collie dog, and our dog enjoyed walking round the large grounds and little lake. The beds were comfortable and the rooms had a television, ironing board, complimentary tea and biscuits and hairdryer. For breakfast, there was a decent range of options, and they had vegetarian options. Would stay again!

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel & Spa, responded to this review
Dear Emily B, Thank you for sharing your experience following your recent stay, I am so happy to hear that you found our staff friendly and accommodating and you enjoyed our facilities. We love welcoming 4 legged family members and I am pleased that they also enjoyed our extensive grounds! I hope we will be welcoming you all back again in the near future. Kind regards, Becky

"Lovely grounds, good value Hotel"

3
03/04/2018

Dog friendly room, not the best on offer, but we appreciated being able to bring our dog with us. Poor breakfast choice when we went down towards the end of service which was disappointing, perhaps it is better earlier on?. However the grounds are absolutely lovely and ideal for a dog walk.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Susan H, Sorry to hear breakfast wasn't upto our usual standard, I can assure you on a day to day basis we have high praise for what we have on offer, it's great to see you brought the pooch, we are updating our rooms so hopefully on your next visit you'll see a big difference. Anthony Robinson-Rooms Division Manager

"Nice weekend away"

4
02/04/2018

We visit Sheffield regularly, and have stayed here a few times before. The hotel and grounds are lovely, and they are dog friendly. We saw 4 dogs there over the weekend, one day quietly in the bar area with his owner causing quite a stir with the other customers. There is a small pool, jacuzzi, steam and sauna, which is free for hotel guests. It is small and you have to walk down a flight of stairs from the changing rooms to get there. We are at the restaurant and the bar and the food was nice, though it took a while to arrive when we were in the bar at. The hotel is only a ten minute walk from the lively Essleshall Road area, where there are lots of bars, restaurants and shops. I love Sheffield and I'd recommend a stay here for your next visit.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Chris B Great review of Kenwood and you have certainly sold it for me. You may have noticed a few doggy's at the hotel, we pride ourselves in being one of a few hotels which is pet friendly without affecting any guests stay. Though I would always suggest going out in a new city our restaurant has fabulous food on offer and we now have a few odd ball items in our bar-Definitely worth trying some of the new Gins and Cocktails. Anthony Robinson-Rooms Division Manager

"Excellent value for money"

4
31/03/2018

Hotel needs some updating particularly bathroom, however, that is my only criticism, pool on small side and expect could get busy but perfect for a quick swim, grounds lovely to walk round as is view when your enjoying breakfast, overall fantastic value for money, internet free for 3 devices & room very comfortable and spacious ??

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Angiexplorer Fabulous review of Kenwood, I can assure you in recent months we have been updating our Bedrooms which is an ongoing project to look fantastic and have all what our guests require in today's society. Our newly renovated Lakeview room and Lobby are stunning. Anthony Robinson-Rooms Division Manager

"Just don't bother"

1
30/03/2018

Booked this hotel for an over night stay. My fiancé was going to watch the football, and I was planning on a lovey relaxing day in the spa, with a few treatments along the way. The hotel itself is very dated, with building work happening at the back of it, the room 601 couldn't be any further away from check in, with multiple flights of stairs, to be greeted with what could only be compared to a very standard double room. The “spa” from what I could gather was a steam room, gym, kidney shaped pool and 3 treatment rooms. The comfort zone advertises to boost your mood and destress the mind... only if booked THREE months in advance! Next bookings available is the last week in May, and apparently been booked constantly for 3 months. Quite unbelievable that this wasn't made aware to us when booking the room or even mentioned on the website. Overall, pretty poor. So drove less than 5 mins down the road to SK:N for facial, which I am quite sure was miles better than what's on offer at Kenwood Hall.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear 20Rich I am sorry to read your experience at Kenwood was not the best, we have a fabulous spa which makes it one of the most popular in Sheffield, as you can imagine the weekends are highly sought after but we would always suggest pre-booking any treatments in advance to avoid disappointment. I can certainly assure you that our Facials are one of the best in Sheffield. I hope you would reconsider and look at booking Kenwood in the future as I am sure we could turn the 1 star into a 5 star review. Anthony Robinson-Rooms Division Manager

"Exceeded expectations"

5
29/03/2018

I stayed overnight in December with my mother. We chose the hotel as it seemed a reasonable price and we were really glad that we did. On arrival the staff were very welcoming, and told us that our room had been upgraded. The room was lovely and spacious, we had a double bed each and a lovely view of the garden area. We had an issue with the TV remote but this was sorted immediately by the staff at reception. We ordered room service and it was delicious- one of the nicest meals I'd had in a long time! We didn't have breakfast so I can't comment on this but I'm sure it would have also been great. The only negatives were that the car park was a bit tight at busy times and there were some hairs in the bathroom. Both check-in and check-out were swift and easy and I would definitely stay at Kenwood Hall again if I was ever in the area.

Anthony R, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear sbanana11 What a fantastic review! It's great to see that you enjoyed all aspects of your stay at Kenwood. You should have definitely tried breakfast, the feedback is great and I am sure you would have loved it. Sorry for the car park being a little bit of a squeeze, as you can imagine many guests are queuing to stay at the hotel however we do have another car park nearer the older part of the property with ample space. You are most welcome to join us again soon. Anthony Robinson-Rooms Division Manager

"Beautiful grounds."

4
26/03/2018

The hotel itself is beautiful and the staff are excellent but after booking here as part of a hen party for a spa break it wasn't what I expected. Check in was really fast no problems and free WiFi code on arrival. Our package included our room, use of facilities a mini treatment and a 3 course meal and breakfast. The room was clean, large with everything we needed. Tea coffee iron toiletries.Old furniture but gave the room real character. The "spa" experience was really unorganized and seemed to split up the group. The pool and Jacuzzi was nice with great views but there was children in the pool which ruined the "spa experience". The massage was great and worth every penny! The evening meal was lovely plenty yo choose from, everyone seemed to enjoy but service was slow and there was only our table in. The breakfast was madness they couldn't cope with the amount of people and was constantly running out of everything. Having said that the croissants was worth the wait! The hotel is a perfect location for people who book it just for the room but I wouldn't recommend coming for a relaxing break.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Melissa S Many Thanks for taking the time to write a review on the hotel and for giving us a 4* rating. I am pleased that you found the hotel beautiful and got the chance to see the stunning grounds and views that we offer at the hotel and that you found the room to be large and spacious. I was also happy that you enjoyed the meal when it came and please accept my sincerest apologies for the delay with this and for the experience at breakfast. I will personally be investigating along with the Food & Beverage Manager to ensure that this does not happen again moving forward. I look forward to the next time you stay with us and should you require any assistance when booking then please feel free to contact me directly on the below ,Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Dog and person friendly"

4
26/03/2018

We booked for one night to break our journey up to Northumberland because the hotel said they were dog friendly. And they have lived up to the claim. The room decor is a little bit tired, but the bed is comfy, the location is green and peaceful, the grounds are very pretty, and the staff are delightful. And they have just refurbished the restaurant so maybe the rooms are next. Copious hot water and a very nice bathroom with fluffy towels. And when our room service was a bit late they gave us a complimentary round of drinks, which was much appreciated. All in all would definitely visit again

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Catherine B Many Thanks for taking the time to write such a great review on the Kenwood Hall Hotel, I was very pleased to read that you enjoyed your stay and got to experience the lovely views and grounds that we have in the hotel. I was particularly happy to learn how well the staff looked after you with the customer service they provided. This is something that we really do pride ourselves on at the hotel. As you mentioned we have just completed the restaurant refurbishment and are currently doing renovations in the bedrooms to bring them up to an even higher standard. I am very much looking forward to the next time you visit the hotel and should you require any assistance when booking then please feel free to contact me directly Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2505 811 [email protected]

"A fantastic hotel with fantastic staff"

5
24/03/2018

We booked this hotel as we were stopping over to see a band in the city centre. The hotel was faultless. Room was massive, luxurious and clean and all staff very friendly. The breakfast was gorgeous and we will definitely stay again. Although we never used the spa facilities they were all on with the price. A taxi to the centre is about a 6 min tide st £4-6. The hotel grounds are amazing and has ample parking. The bed was comfortable and we both had a lovely stay. Thumbs up from me.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Shellybobs B Many thanks for taking the time to leave such a wonderful review on the Kenwood Hall Hotel and I am delighted that we were able to give you a 5* experience. I am pleased that you got to look round the amazing grounds and views that we offer at the hotel and that you got to enjoy the large, spacious rooms that we offer at the hotel. I was most delighted to read how well the staff looked after you as this is something that we take great pride in at the hotel and also that you really enjoyed your breakfast. I look forward to the next time that you visit the hotel and should you require any assistance when booking then please do not hesitate to contact me directly on the below Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Below brand standard, with 1970's B&B bedrooms"

3
21/03/2018

The building is impressive and reception staff friendly, but this is supposed to be a Best Weston Plus Hotel , yet it is far below standard from what I saw. The hotel is undergoing refurbishment, but this is perhaps 10 -20 years overdue. I had a double exec room and whilst the room was large( actually too large), and toilet/ shower clean, the decor was tired and reminiscent of a 1970's B&B, with brown wood furniture having ill fitting doors. The wardrobe when opened even had only wire coat hangers. There was a TV but it is so far away, you can only really watch it whilst sitting at a table close by. This was an exec room and did have a desk you could sit at, but would have been unuseable as it had no lighting and also no sockets nearby to plug into. Room lighting was limited to certain areas and insufficient. Although there was a good range of toiletries, again the shower controls were cheap plastic replacements that had seen better days. Breakfast, whilst a reasonable choice was also let down by poor cleaning. Under my table there were chips that had not been cleaned up from the previous night. When it works, the WiFi is good... but the emphasis is when. When I checked in, it was giving everyone error messages. Another guest had already complained and was told it was the first time they had had problems. However it appears he had had similar issued there before. Reception staff did not know what to do, and spent a long time trying to contact a support line. Later on they informed me it had cleared itself and they did not know why. In all a very tired hotel,that is below standard and one that I would not recommend to anyone .....

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear DriftwoodNL Many Thanks for taking the time to write a review on the Kenwood Hall Hotel, Firstly please accept my sincerest apologies that you were not fully satisfied with all aspects of your stay, I have passed your comments regarding the lighting to out Maintenance Manager so that he can resolve the issue immediately. We have just completed a full refurbishment of the restaurant and are currently in the process of refurbishing all the rooms in the hotel. The executive rooms are large and spacious at the hotel and we do also offer standard rooms which are of a slightly smaller size aswell. I apologise that the wifi went down on your stay, I am surprised that you felt the reception staff didn't know what to do as from when the issue was reported to the reception to getting the wifi working again took under 15 minutes to get resolved. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2505 811 [email protected]

"Needs updating "

3
18/03/2018

Very nice lobby and the staff are lovely. Unfortunately the room we had was not very clean and in dire need of an update. The breakfast was disorganised, chaotic and not really palatable. I don't enjoy eating cold, greasy food. We had to wait ages in a queue for a fresh tray of eggs, bacon and sausage, which we were told was very hot but it was actually stone cold We definitely won't be back.

"Refurb rendezvous"

2
16/03/2018

When I stayed the hotel was undergoing an extensive refurb so there were angle grinders and drills going until 6.00 pm and they started up again at 8.00 am. Basically the noise and the disruption ruined my stay but it is a pretty naff old fashioned place overall with very poor signage where you could easily get lost and be discovered as a skeleton in a linen cupboard years later. The bed was cheap and too soft - Premier Inn would put them to shame for almost half the price. I don't think you can get away with this standard of shabbiness for the money these days when business travellers have experience of far superior quality for the same money. They should have mentioned the refurb when I booked or reduced their prices while it was going on. The staff however were super-friendly and helpful. It just shouted poor management and very overdue total refurbishment to me. I would not stay there again. Unsurprising airbnb have gained so much traction.

"no problemd"

4
15/03/2018

cant really fault the hotel ,only negative ,a microwave could be avaliable in the breakfast room .we like our food hot ,this would be great help,plenty to choose from at breakfast.and we had an evening meal there ,all was very good,our room was a lake view room ,really nice room and overlooked the lake ,grounds are lovely well kept etc,hotel was very clean etc,staff all friendly, nice small pool,jacuzzi,spa.steam rooms etc.we would def go back again ,surprised at some bad reviews,and we are very fussy.

"Restaurant experience very poor"

1
13/03/2018

I booked the restaurant for a business meeting for 12. I arrived to a table for 10 and we had to ask several tunes for this to be rectified. The staff seemed unaware that I was holding a meeting despite making this clear on booking and also earlier in the day after I phoned and left a reminder message. The food and wait for food in the temporary restaurant were both very poor. Several of my guests received very poor quality food. There seemed to be no condiments available and we had to ask for salt and pepper. The salt cellar did not work. Incomplete meals arrived and the wrong drink orders delivered. My meal was missed altogether and I finally got a rubbery omelette containing 3 mushroom slices and a couple of bits of pepper!i had been sitting here at the table for over 2 hours when this sub standard meal arrived. The waiting staff tried hard but your temporary restaurant is quite frankly chaotic. You did have the decency to reduce my bill by 50% but this was not the smooth start to my business event I had hoped and planned for.

"The same hotel?"

5
13/03/2018

After reading some of the reviews on here I am wondering whether I have been staying in the same hotel! I have been travelling to Sheffield for nearly three months now on business, staying here at least once a week. This is what I have found: The hotel is set in beautiful grounds. The reception area is always immaculate. Check in fast and hassle free. The communal areas are always spotlessly kept. The layout of the hotel bedroom depends on what type you have booked. The rooms I have stayed in have always been spacious, with everything I need and spotlessly clean. Luxury soft towels and fresh crisp bed linen. I need a daily gym fix and can definitely get it at this hotel. There are two rooms with gym machines and equipment - plenty enough for a good workout. Then there is a jacuzzi, sauna and steam room to enjoy. The leisure pool does not suit lots of lengths but more than adequate for a splash. Again these areas are immaculately clean. A few weeks ago I had a spa treatment. This can be best described as out of the world. It was so relaxing after a busy working week. Hotel guests get a discount on the already reasonably priced spa treatments. I have used the restaurant every time I have stayed and enjoyed the food. It is not the mass produced/microwaved food you get in many hotels. It appears to be freshly cooked and is very tasty. I am after some of the recipes! At breakfast there is always the same lady there. I hope she doesn't mind me saying she is a mature lady. She always come over, asks how I am, how work is going and what plans I have with my family. A lovely gesture that she remembers me from previous visits. There is plenty of choice at breakfast and it all appears to be fresh. I have had one problem on checking out - which was quickly solved with a manager (Jamie). Great customer service. There are not many hotels that I use for business which I would also use for leisure. I will the Kenwood Hall. I am returning for a weekend with my husband to appreciate the beautiful grounds, use the spa and enjoy some good food. The Kenwood Hall hotel is my first choice in Sheffield now everytime.

"More negatives than positives. I won't be back."

2
06/03/2018

I can only assume given the nearly 250 poor or terrible reviews they are waiting for a total refurbishment. See photos below to see what I mean. The negatives - Radiator wasn't working properly (however a lovely young lady bought a portable heater). - Two out of three wall lights weren't working - In the bathroom a damaged door. Stained ceiling and shower curtain and enamel peeled off the bath. - Tried to order room service and twice waited so long the ring tone went dead. Tried reception. Same the first time. Second time someone did eventually answer but by then I had no faith in getting room service in a reasonable time. Not negatives as such, but the pool and jacuzzi are very small albeit functional. I only had toast at breakfast so can't give much feedback. Also if you don't like stairs mention it on booking. I was in room 506 and it was a hike and up stairs with no lift. The positives - The staff were overall very freindly. - I slept really well. Very quiet and a great bed. - A very powerful shower. I won't go back. I don't think I'll book Best Western again. I'll stick with a Premiere Inn etc where you know what you're getting.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear stockt Many Thanks for taking the time to write a review on the Kenwood Hall hotel, Firstly thanks for the positive comments about the shower and bed and that you were able to get a good nights sleep. I was also pleased to read the comments regarding the staff and how they tried to resolve the heating issue in the room. Please accept my sincerest apologies regarding the issues you had in the room and I am going to be personally investigating this with both our Housekeeping and Maintenance Managers. I wish to assure you that this is not the usual standard at the Kenwood Hall Hotel. I would very much like the opportunity to discuss this further and would be grateful if you could contact me on the below. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2505 811 [email protected]

"Not as expected."

2
05/03/2018

We booked for 3 nights –– A wedding was also booked the same weekend and this took over the public foyer and bar area. We were already sat in the foyer and approached the bar to order drinks and were told that it was closed for the wedding party, and we should go to the 2nd bar. However this was not communicated before hand. No one was at the 2nd bar, No other person, no staff; cold, empty; no TV, no atmosphere and not somewhere you would like to relax. We returned to the main foyer and complained that all guests should be treated fairly, not 2nd class to the wedding guests. We have all paid. This was greeted with a shrug. I asked to see the manager who offered us some free wine and free breakfasts. The point here is that no wedding should take over the public space of a hotel pushing all other guests away. And if so it should be well communicated to other guests. It also meant that dining would be moved to the other bar too. We settled on room service instead. Staff hospitality should go above and beyond to make guests welcome. Our room wasn't cleaned. Our shower gels were not replenished. Our coffee / tea facilities were not replenished. These are all small things, but they matter when you are there. You want a shower and you want a coffee. The decor is a bit tired, but as of 5th March it is having a makeover. The hotel has the potential to be lovely because of the grounds. The spa staff were excellent as well as some other members of staff, but not all. The food was also good. Would we stay again.? Unfortunately not.

"Last minute night away"

5
04/03/2018

Last minute choice as we had not been able to go to Spain due to snow closing airport. Lovely hotel booked through Superbreak. Great deal including dinner and breakfast. Room had good view of the frozen lake and snowy landscape. Food very good and excellent service.

"Nice hotel in leafy part of Sheffield"

5
03/03/2018

Decent size twin room with all usual facilities. Clean, soft towels and plenty of hot water Buffet style breakfast overlooking lake. Lots of choice. Attentive staff serving tea, coffee and toast. Plenty of choice

"Lovely, spacious room, good food"

4
28/02/2018

I attended a two day seminar, so had an overnight stay at the hotel. The double room I had was in the old part of the building, just above the conference rooms, so was ideal. It was up two flights of stairs, though, so not good for people with mobility issues, although to be fair, I was asked about that before booking. The room was spacious, with a sitting area and a large bathroom. One negative: I spent what felt like ages fiddling with the shower, but it never ran hot - it was not an electronic one. So in the end I had a bath, which is a lovely option to have, but the water was tea-coloured! The joys of old plumbing, perhaps? That didn't spoil my enjoyment of it, though. The meals were inclusive on the course and were all excellent. My only niggle was that we had chosen our dinner option in advance and I sent for the curry, which was marked on the menu as vegetarian. However, at dinner I was brought a chicken curry. When I pointed it out to the waiter, though, he was brilliant. He brought me a veggie curry in less than 10minutes, and it was DELICIOUS! Loads of options at the breakfast buffet - big plus for me was that there was plenty of fresh and dried fruit with a choice of cereals and yoghurt. There was also the option of breakfast in bed - very tempting! The conference rooms were lovely, if not exactly set up for technical presentations. This wasn't really an issue, though. And, again, the catering provided was excellent. The staff were all brilliant except for one of the receptionists who was perhaps a little harried and I was made to feel a little bit of a nuisance when i wanted her to clarify an issue around checking in. Sadly, I didn't get time to use the gym. Other than that, it was a brilliant experience and I only wished that I had booked an extra night! Would definitely recommend.

"Spa day with afternoon tea!"

4
27/02/2018

Had a fantastic day out, bought a package through spa seekers website which was really good value for money. The massage was so relaxing and the therapist who did it was lovely, answered all my questions as it was my first time at a spa. The pool and jacuzzi were great and the facilities were quite clean. The pool area and changing rooms are quite small though so I'd recommend going in the week when it maybe isn't as busy. The afternoon tea was delicious and we would definitely go back for another spa day.

"Just average nothing more!"

3
26/02/2018

We chose this hotel as we were visiting our son who lives in Endcliffe student village, so location was the top reason. We paid extra for a king room. Upon arrival the car park was full so we had to park in what we assumed was the overflow and walk. Check in was smooth, reception is open plan and staff were welcoming, we were also upgraded to a superior king. Our room (133) was 528 steps (as clocked on my fit watch) away from reception, down several staircases and various corridors, some of which had no heating. It's a good job we are fit! The room itself was a good size and the bed was very large and comfy. The whole room needs a facelift though, particularly the bathroom which had seen better days, the bath seal and lacquer both peeling off. The hot air heating system in the room continually blew out warm air but also debris too which was very odd and not very nice, luckily it blew onto the carpet and not the bed! The room overlooked the lake which was a nice feature when we woke. When we got to breakfast it was a shambles, staff couldn't keep up with demand. We were shown to a table and left to fend for ourselves. I had to call a waitress over and ask her if we could have a cafetière of coffee, she looked perplexed so I said, a jug of coffee, she brought out tea so this had to be changed, and then she brought out coffee in a teapot! The milk had run out so I had yogurt on my cereal, and I didn't want to ask the stressed out staff! I wouldn't have been happy to have paid £12.95 each for this but we were a captive audience and our room rate included it. Check out was easy, so there's a positive ending! We didn't try the pool or gym as the weather was so good we ventured to the Peaks instead. Would we return? Maybe if we got a deal but otherwise no, I wouldn't rush back. It could be so much better sadly.

"First Class at Kenwood Hall"

5
25/02/2018

Mums Surprise Birthday Party at Kenwood Hall was amazing, it consisted of 47 Family, The Food and service was excellent and Kenwood Hall is such an outstanding venue, One member of staff to point out was a sweet young girl who's attention to Detail was outstanding, her Professionalism was just exceptional, I'd like to thank and congratulate Sharmin for making the Party such a trouble free success. Sharmin is a asset to your operation and would certainly come first on my arrangement thoughts, Another thank you goes to Natielie for organizing 47 family secretly, understanding the importance and delivering in every aspect, Paul Redfearn 07834920308

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear paulredfearn1 Thanks a lot for taking the time to leave such a fantastic review on the Kenwood Hall Hotel, this certainly means a lot to myself and the whole team at the Kenwood Hall Hotel. I am delighted that you enjoyed our venue, food and service and that yourself and the family had such a great time. At the Kenwood Hall Hotel we pride ourselves on our customer service and was delighted to read how well Sharmin and Natalie looked after the event for you. I will personally be thanking them for there efforts and I know that they will both be delighted to receive the feedback you have given. I look forward to you returning to the hotel in the future and if I can be of any assistance please do not hesitate to contact me directly. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Not the best but okay. ..."

3
24/02/2018

On arrival thought if our room was looking over the car park would not have checked in very bleak Thankfully our room over looked the grounds and lake After check in went for a walk around the lake disappointed with the pathways very uneven and slippery Review of our room Bathroom spotless Bedroom clean .... but Bed linen found a couple of small stains on the sheets but nothing that would make me ask for a change of linen The pool very small but as we went at a quiet time was okay would not recommend if it was a busy time Back to our room to get ready for going out to dine at the kenwood restaurant. ... room not nearly enough light to be able to do my hair or make up two lamps no over head light not acceptable Restaurant food okay nothing special Good nights sleep beds very comfortable Breakfast was lovely great choice very tasty Customer service average with the exception of the lady who was cleaning on the day of our departure a wonderful warmth smile and friendly chat sorry didn't get her name Overall okay but no where as picturesque as the web displayed

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Lavinia D Thanks for taking the time to write a review your recent stay at the Kenwood Hall Hotel, I am pleased that overall you enjoyed you enjoyed your time at the hotel and that you got a view of the lake and the grounds that we have at the hotel. I am also glad that you got the opportunity to use the leisure facilities that we offer at the hotel as part of the stay. Please accept my apologies about your room not being light enough and this is something that I will pass onto our housekeeping team. We are currently refurbishing all the rooms to bring them to an even higher standard than what they are currently. I do hope to welcome you back to the hotel and should you require any assistance when booking or would like to discuss the previous stay further then please contact me directly on the below. Kind Regards Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Second visit - like a comfy pair of slippers "

4
22/02/2018

My second visit for business purposes - I hesitated and was going to book the Hilton in town but I'm glad I didn't. I was quickly checked in by a lovely young lady called Sharman (hope I spelt that correctly) unfortunately my room wasn't ready but she called housekeeping to chase and settled me comfortably with a complimentary drink whilst I waited so I was not bothered by this at all. My room (411) was huge an L shape layout with flat screen TV , coffee table and two armchairs. It was modern in decor with nice pictures and headboard over the comfy bed. I didn't look out over the lake this trip but it was quiet and cozy. There was a fault with the bedside lamp which I reported to reception upon checkout but other than that all fine. I ate in the bar lounge ordered the steak & frites this arrived with all the trimmings field mushroom, grilled tomato and onion rings - the steak was perfectly pink and I couldn't eat all the sides the portions were so generous! The bar staff are friendly professional and welcoming. I had a good nights sleep there was a bit of gurgling from pipes etc but I expect that in a hotel of this size & age and it didn't disturb me. Breakfast here is buffet style I got a warm welcome on arrival and bought a nice pot of tea to my table - lots to chose from juices, pastries, cereals, cold meats & cheese or full English. All in all I really like this place it's s bit dated & tired in places but I feel so comfortable here it really is like slipping on a comfy pair of slippers - all the staff I've met are polite , friendly and ready to help. I would definitely return again.

"Valentine's stay! "

5
19/02/2018

Myself and my partner stayed at this hotel for two nights for valentine's. Double room was very spacious and was very clean. The price also included the jacuzzi, steam room, sauna, swimming pool. This was also very clean! Staff went from above and beyond for us, they kindly heated up our food which we bought from a local supermarket. overall our experience was lovely! we would definitely book this hotel if we came to sheffield again. Id 100% recommend this hotel.

Jamie I, Owner at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Charlie S Many Thanks for taking the time to write such a fantastic review of the hotel, it is very much appreciated by the whole team at the Kenwood Hall Hotel. I am delighted that you got to spend time here over valentines day and got to relax in the leisure facilities that we have at the hotel and that you were impressed with the cleanliness of them. Our leisure manager works very hard on maintaining these facilities so I will ensure to pass your comments on to him. I was most happy to read about the staff going the extra mile for you s our customer service is something that we take great pride in at the hotel. I cant wait to welcome you back to the hotel in the near future and if you require any assistance when booking please feel free to contact me directly Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Hosted my Mum's 80th Birthday Celebration"

4
19/02/2018

We had a party for around 50 guests for my mum's 80th birthday party. The Kenwood was great value. The rooms were perfect for what my mum wanted- a buffet, a disco and a bar. The buffet food was great. But mostly the staff could not have been more helpful and enthusiastic, from our experiences og booking right the way through the event. We also got very good room rates for our guests too.

Jamie I, Owner at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear emb01 Thank you so much for taking the time to write such a wonderful review for your recent birthday party at the Kenwood Hall Hotel. I am delighted that you enjoyed yourself and particularly pleased that your Mum had a great time on her special birthday. We do pride ourselves on the customer service we provide at the hotel and it was a pleasure to read the comments regarding the staff, I will be sure to pass on the positive comments to all those involved and I know that they will be delighted to receive them. I look forward to welcoming you back to the hotel in the near future and if you require any assistance when making the booking please feel free to contact me directly Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Nice room in lovely location "

5
18/02/2018

Stayed for 2 nights whilst on a course at the University. Parking was free, very helpful polite staff on check in/out. The room was a double, clean and tidy with great view. Food wise the club sandwich and full English were nice. The pool and sauna were both enjoyable. I would suggest the hotel considers upgrading some of the old Cybex gym equipment. Treadmills were ok though. All in all a very pleasant stay. Would recommend to others.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear AverageJoeTraveller Thank you for leaving such a wonderful review on the hotel, it is greatly appreciated by myself and the whole team at the Kenwood Hall Hotel. I was pleased that you got to enjoy the lovely grounds and views that we offer aswell as getting to enjoy our leisure facilities, food and being looked after by the reception staff. At Kenwood Hall we pride ourselves on our customer service so will be sure to pass on your positive to the team working who I know will be delighted to receive them,. I am very much looking forward to you returning to the hotel in the near future and if I cam be of any assistance then please feel free to contact me directly on the below. Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Excellent Price"

3
18/02/2018

We had an OK stay at this hotel but did have a bargain rate for our 2 rooms. The rooms are in need of a refurbishment and some of our drawers in the room had not been cleaned for some time and some of the toiletries had already been opened.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear 2013AJB Thanks for taking the time to write about your recent stay at the Kenwood Hall Hotel, I am pleased that overall you enjoyed your stay and managed to find one of our good value offers that we advertise online. Please accept my sincerest apologies that you were not fully satisfied with the room, we are currently undergoing a full refurbishment of all the bedrooms to improve our bedroom product even further. I do hope that you return to the hotel and should you wish to discuss anything further or need any assistance while booking then please do not hesitate to contact me directly. Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Food"

3
15/02/2018

Ordered pizza. Meat one. Think a vegetarian would like it. Never seen a pizza with less meat. Ordered side salad. Did not appear. Asked again. Still did not appear. Terrible. Not professional. Staff ok. Asked for Estrella lager. Post bar man then corrected me and pronounced it in Spanish. What a Pratt.

"A mixed review. Good restaurant. Not the most comfortable. Too many dogs."

3
14/02/2018

The hotel looks great. Welcoming reception area. Good sized 2 double bedroom. Unfortunately smelt of smoke in the room including the towels and bed linen. It was great that we were able to have a meal in the restaurant without booking. The bed was not comfortable so I slept badly. Breakfast was really good. Lots of choice. There was a relaxed atmosphere, there was no pressure to hurry breakfast.my children enjoyed the use of the swimming pool Unfortunately I have an allergy to dogs and there were many dogs in the hotel and I suffered with an allergic reaction, I would not stay again because of this, the uncomfortable bed and the fact that someone had been smoking in the room.

"Good hotel - very happy with my stay"

4
13/02/2018

Visited for 1 night on business in February. Hotel is an old manor type house in it's own grounds, with lake, set in a residential road/area, some distance from the city centre. That said an abundance of restaurants catering to every taste are a mere 10 minute walk away at most in Sharrow Vale Road and Eccleshall Road. Superb nearby pub only 5 mins away (The Stags Head) make the location great to my mind. Very welcoming and efficient staff throughout my visit. Room was very large and well equipped, although there is no air con which means it may be warm in summer. Pleasant bathroom, powerful shower. Breakfast was good - although the hotel failed my usual scrambled egg test, it redeemed itself by the delicious ham and cheese omellete I was offered by one of the waiting staff. Ask for one you will not be disappointed. Bar the scarmbled egg the rest of the buffet offering was good, particularly the bacon which was very tasty, The breakfast room has delightful views of the grounds and lake. Good price, great stay, would happily return

"Good value if on a deal."

4
13/02/2018

We stayed here on a deal which worked out at just over £50 a night for a family room (larger double bed and a put you up added our son). The room was large and easily comfortable for the three of us. Decor was a little tired but the rooms were clean and fairly well appointed. Great shower in the bathroom. One reason we chose this hotel was the spa and pool which was included. Again a little tired but clean and enjoyable with a jacuzzi, small leisure pool, steam room etc. I found the gents changing facilities “cosy”with no separate cubicles for changing in private. Something my son was not comfortable with so he changed in the toilet. Meals were not included in our deal and we were a little surprised by the costs. A full English cost £12.95 unless you pre booked it the day before when it was reduced to £10. Still a bit pricey for a fairly standard selection buffet style. Due to staff shortages items seem to run out frequently leading to the poor lone lady replenishing the buffet being constantly harassed for milk, juices, pastries etc and people hanging around , bowls in hand. I'm at a loss as to why , as a guest at the hotel , we have to pre book breakfast to get a reduced price. Moreover this should be made a lot clearer as you check in to avoid confusion and dissatisfaction. We did eat in the hotel one evening and the meal was well prepared and tasty although the ambience of the dinning room feels budget and impersonal. Again the drinks prices were surprisingly high with a simple bottle of Chilean Merlot coming in at £21. It's possible this is a deliberate decision to avoid it being a cheap drinking hole for parties and groups but these were prices I would expect at a higher level of establishment. All in all it was a pleasant stay and we were satisfied bearing in mind the booking was heavily discounted. Had we paid the full price of around £90 per night I would have been a tad disappointed with the afore mentioned confusion over breakfast booking costs leaving a poor aftertaste.

"Best Price Guaranteed does not mean what it Says"

3
12/02/2018

This could be a very good hotel but it just does not get there. Maybe I am being influenced by the price I paid via the Best Western site, where the best price is guaranteed, yet I subsequently found a far cheaper price on a price comparison website taking account of any variables. I always consider the cost paid with what I get and if I was paying the booking comparison amount I would even with the flaws, given a slightly higher rating. As to the stay, a decent king room ( not upgraded)with good WiFi, poor inconsistent heating(was 2c outside..) but lovely views over the gardens. Room access in the old wing (2nd floor)a bit of a mission as lift only up to 1st floor. Public areas of hotel pretty good, gym and swimming pool not large but adequate. Breakfast reasonably good, dinner and menu in the restaurant were uninspiring and for a 4 star hotel really should have had a bit of quality. There lies the nub of the matter it came with a four star rating, a four star price and yet it does not deliver four star service. That's a pity as it has the attributes to hit that rating.

"Spending our honeymoon here."

4
08/02/2018

I have booked this hotel online for the family and myself as part of our honeymoon on the 14th and the 15th of this month! Staff on the phone have been really fantastic and have called me back straight away to answer any query that I have had. And, after reading the positive reviews on here I am really looking forward to our stay here next week.

"Excellent hospitality "

5
08/02/2018

I visited and stayed for three nights in this hotel last weekend. Having visited many Best Western hotels throughout the U.K. in different travels I make this hotel deserves a mention. The hotel is originally based on a 1800's original house over the years it has been extended, a lot of the original architecture is still visible in the old house. The grounds surrounding the hotel are large with a centre piece being the small lake with fountain, ideal for a stroll around the grounds. The entrance to the hotel is very impressive, sweeping drives to various car parks with security cameras covering with lighting. The reception rooms are large with comfortable seating areas and a bar leading into a restaurant area with views of the grounds. The hotel staff are very versed in their duties, friendly and very helpful. The bedrooms are well furnished and tea/coffee facilities are in all rooms, beds are very comfortable and rooms are cleaned and made up daily. The hotel is very dog friendly, however their is a small charge during the stay, on arrival with my dog the staff had placed my accommodation requirements on the lower ground floor, mainly too meet my dogs requirements, walks, toilet etc. The hotel has a swimming pool, sauna etc. The food the hotel offer is of good value, self service for breakfast and waiter service for other meals. Price per night is very reasonable. Interests around this area are mainly walks, around the peaks, about a 15 minute drive from hotel, currently a time of writing there is snow in this area, plenty of hidden little gems can be found in villages, with outdoor activity shops and cafes. Well worth a mention, plan to visit this summer for walks and views and planning to round of my stay at this hotel.

"Lovely stay"

4
07/02/2018

The hotel is in a great setting close enough to Sheffield and main roads but it feels like you are in a country setting. I will be re visiting this hotel as we would have liked to see more of the surrounding area. The leisure facillities are good for a hotel the swimming pool is not olympic size but it's more than sufficient for a hotel. Steam and sauna rooms were fabulous too. Breakfast was good plenty of choice lounge area very relaxing after a day out. The only reason I did not give 5 stars is down to the mark up on the drinks at the bar, yes we pay a premium for hotel drinks but best western the prices are way to high, central london maybe Sheffield no much to high.

"Fabulous Grounds"

3
06/02/2018

The hotel was nice on arrival and the grounds were stunning . However the room my mother and I had was not good . It was very claustrophobic and not really very spacious . It was quite dark with hardly any light coming into the room . It had one window only with a closed curtain along the side . Our friend who stayed with us next door had an end room and it was much nicer and brighter and more space . It had three windows and was actually quite a nice room. Only difference was it was a double bed and we had a twin .

"Great hotel if you like cheap frozen Pizza's!"

3
05/02/2018

Stayed here for a week. The hotel was nice, rooms were a bit dated and could do with a bit of decorating but in general were ok. The food in the restaurant was nice although the service was pretty slow post-eating, and we got given the wrong bill one night. One night we ate in the bar and ordered the pizza. NEVER ORDER THE PIZZA!! It was basically a frozen pizza base (the kind that when you cook it, it goes really hard and crispy like a cracker) with a bit of tomato puree and a couple of toppings. They were £13 each, we ordered 3. That's £39 for no more than £2 worth of ingredients in total, thrown together by the kitchen hand and chucked in the oven until it was nice and hard! On check out they tried billing me for a load of fictional room charges, but they did take these off when I queried it. In summary, average hotel- embarrassing excuse for a pizza. (oh, and if you love a nice bit of calamari don't order that dish either- straight out of the freezer and then under-cooked- or just off, I couldn't quite tell!)

"Spa access with afternoon tea"

4
31/01/2018

Didn't actually stay hear but enjoyed the facilities.Pool area was nice and warm and we enjoyed relaxing here and watching the snow showers. Pool was quite small but pleasant and we also enjoyed the gym, jacuzzi, steam room and sauna. The grounds are lovely too. Afternoon tea was good too. The sandwiches lacked a bit of imagination (not as good as the equivalent from M and S!) but overall we were happy and the barman gave us boxes to take home the cakes we couldn't manage while we were there. We really enjoyed our afternoon here and will likely return when another good offer comes up.

"Terrible rooms"

2
29/01/2018

The grounds and bar in Kenwood Hall are lovely, staff are also pleasant enough. I ordered a double bedroom online but was given a King. The room was very very dated, dirty, the bed was two separates pushed together. One of us fell through the middle meaning that we had to sleep in separate beds during the night. I went to have a shower the next day, it did't work then when I turned the hot tap on to try for a bath brown sludge came out. Terrible!! The breakfast wasn't great either. Really terrible for the money paid.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Sarah A Many Thanks for taking the time to write a review on the Kenwood Hall Hotel, we really do appreciate all feedback that we receive. I was happy to read that you got the chance to experience the luxurious grounds that we offer at Kenwood Hall and all the staff that you encountered were pleasant. I was naturally disappointed to read the issues that you had with the bedroom, I wish to assure you that this is not the usual standard at the hotel. I would be grateful if you could contact me directly on the below. Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Visiting friends "

4
28/01/2018

Lovely friendly hotel with some gorgeous views from both our our room and the restaurant. Nothing was any trouble for any member of staff - especially Jamie Evans on the reception - he was brilliant and we can't praise him enough.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear David S Many Thanks for taking the time to write such a wonderful review on the hotel it is greatly appreciated. I was delighted to read that you got to experience the lovely views that the hotel has to offer and that you had a great experience in both the room and in our restaurant. I have already passed your comments onto Jamie and he was absolutely delighted to receive them. I look forward to you returning on your next trip to Sheffield and should you require any assistance please feel free to contact me personally. Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Pleasant Place"

3
28/01/2018

Overall very pleasant, the rooms were clean with good facilities. The food was reasonable. Bed was comfy and nice to have a voice of pillows. Generally, the staff were friendly. There was a wedding on during our stay so parking was a bit of a challenge.

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Anna S Thanks for taking the time to leave a review on your recent stay at Kenwood Hall Hotel, we really appreciate all the feedback that we receive. I am delighted that overall your stay was an enjoyable one and was very happy to read your comments regarding the staff as this is something that we pride ourselves on at the hotel. Please accept my apologies in terms of the parking, usually we do have plenty of spaces at the hotel but as you have mentioned they must of all been taken up buy our function guests. I very much look forward to seeing you at the hotel again in the near future Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811 [email protected]

"Mixed feelings, but good for the price paid."

4
28/01/2018

My husband and I stayed for one night after locating an offer at £45 for a 1 night stay including breakfast with the BW rewards program. As the city centre hotels on this particular night were in excess of £80 room only, we thought the cost of Ubers into/out of the city centre for the event we were attending far outweighs the cost, particularly as the hotel has a pool & sauna. On arrival we were greeted politely by Baptiste who kindly called us over as a queue was starting to build up at check in. Speedy and efficient, we were allocated room 502 and directed up the staircase in reception and asked to follow the corridor. Wow-what a maze of corridors! It took a good 10 minutes for us to finally reach our room which was located through the new wing, through the spa, through the annexe, past the function suite and finally...in the original building-the old Kenwood Hall. What a nice surprise. Our room was located directly above the function suite which was initially a concern-particularly as the DJ was warming up for an event that evening & the music could be heard from the room. That's said, we knew we'd be having a late night so it didn't bother us too much. Our room was large with an old 4 poster king size bed, a modern new bathroom (up a few steps) & as previously mentioned, in the original old hall. It is very old and dated-the furniture is old but functional, but the wardrobe was lovely and deep, there was a safe in there too. The lighting isn't great-particularly as one of them was out and the window frame was so old that the window didn't close at all. Thankfully the room was so warm that we needed it to be open anyway. Plenty of towels & shower gel, body lotion, shower cap etc supplied. When we returned following our event shortly before midnight the function downstairs was still ongoing and rather loud however, it had quietened down and the music stopped after midnight. The pool, sauna, jacuzzi and steam room were a huge disappointment to me. I love to relax in the hot rooms and swim, and was looking forward to a couple of hours doing so. On arrival at around 3pm I was hindered by not only the very odd layout and location of the pool area (you change, then head down a flight of draughty steps to the pool in your swimsuit) which itself was absolutely tiny and rather crowded. The pool is no more than 4 feet deep and so tiny that a length can be done in 4 breast strokes. Not that I had much chance to swim anyway-within 30 seconds an obnoxious child deliberately kicked water right into my face (and his equally obnoxious mother just laughed) and there were hoards of unsupervised children just jumping, ducking, running about & shrieking. Definitely not a relaxing environment. The steam room was nice though, although I found the temperature of the sauna too cool. The jacuzzi was also on the cold side. I wasn't keen on climbing that stairwell back to the changing rooms in my wet swimsuit either! Very disappointing. I'm pleased I didn't book a a relaxing spa break! Finally, breakfast was a busy but pleasant affair. We arrived just before 9.20am and there was plenty of food available. Hot breakfast items such as eggs, bacon, sausage etc plus bread, pastries, fruit and juices. Not the best selection but adequate and plentiful. Staff seated us quickly and tea/coffee was served promptly. Checkout quick and easy. Overall a pleasant stay but to be wary if you are looking for a relaxing time in the pool area-you will be disappointed!

Jamie I, Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Pink Many Thanks for taking the time to write a review, we really do appreciate all guests feedback at the hotel. I was delighted to read that overall your stay was an enjoyable one in terms of breakfast and your experience at reception. I will be sure to pass onto Baptiste your positive comments and I know that he will be delighted to receive them and at Kenwood Hall Hotel we really do pride ourselves on our customer service. I was also pleased that you were happy with the majority of the room that you stayed in and we are currently doing renovations in the rooms to bring them up to an even higher standard. Please accept my sincerest apologies in regards to your experience at the leisure facilities and I have passed these onto our Leisure Manager to look into further as we do want to have a relaxing atmosphere in this area. Many Thanks Jamie Innes Deputy General Manager Best Western Plus Kenwood Hall 0114 2583 811

"Fanukous"

5
25/01/2018

I really like Best Western hotels anyway, the brand is good and I like their colours and prices! However this place was one of the best that I have ever stayed in. The room was spacious and the heating was easy to work. There was a lovely big bed and a nice comfortable desk, a good working television, a comfortable chair and an excellent bathroom well stocked with luxurious towels. The reception area was large and spacious and there was lots of parking outside. The Wi-Fi was easy to use and the two gym training rooms and pool and spa area were excellent. The only slight quibble that I would have was that £4.50 was a bit much for a pint of cider. Other than that this was absolutely fabulous and I would highly recommend it

"Wonderful Hotel Great Nights Sleep"

5
25/01/2018

Booked directly through Best Western and the room was £30 cheaper than booking. Com. Read a very helpful review in TA that room 133 was good if you have a dog and they were spot on. A lovely superior room with French doors onto a terrace overlooking the lake. It is a truly spectacular location in the heart of central Sheffield. Large grounds for dog walking. The room was immaculate large and the biggest comfiest bed we have slept in. We found a cheeky little dog friendly pub around the corner called the Stag Inn which was great, we then went back to the hotel for a delicious dinner which we both thoroughly enjoyed. The staff are very helpful and friendly. We had a real bargain at £81 including a fab breakfast. We enjoyed so much that on checking out I booked to go back next Thursday (when again working in Sheffield) to the same room. Well done Kenwood Hall and all the staff.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear 17pippa, Thank you for your lovely review of your stay with us Kenwood Hall! I'm delighted to hear that you found booking direct with us better value than through one of the price comparison websites, we always want our guests to be able to get the best price direct. I'm pleased that you found our superior room immaculate and with a comfy bed - we appreciate how important a good nights sleep is! These rooms do offer lots of space and easy access to our grounds so are perfect when travelling with a 4 legged family member so I'm glad you enjoyed this. I will pass your kind comments on to the team as I know it will be a great source of motivation for all. Once again thank you taking the time to leave us your comments, we look forward to welcoming you back next week! Kind regards, Becky

"Nothing special "

3
23/01/2018

This hotel isn't as nice as it appears on photos. The room a really good size but it was a bit shabby. The toilet flush broke, the shower fell off the wall and the king sized bed was 2 smaller beds pushed together which left an annoying gap in the middle! However, the broken toilet and shower was fixed really quickly, the jacuzzi in the spa was nice and I had it to myself for most of the time. The pool area is small but has lovely floor to ceiling windows with a nice view. Probably wouldn't stay again unless there was a special offer or discount on.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear JodieH1984, Thank you for your review of your stay. I am disappointed to hear of the maintenance issues with your room but am pleased that once reported these were resolved quickly and to your satisfaction. These should have been picked up by our housekeeping company before you checked in so I will ensure that this is addressed by the manager. I'm delighted that you enjoyed our spa area and the beautiful views we are very lucky to have overlooking our 12 acres of grounds. We understand that we are looking a little tired in places and are currently underway with refurbishments in all our guestrooms so I hope that in the future you may return to see all the changes that are taking place. Kind regards, Becky

"Spa break"

3
21/01/2018

I booked a night away with Spa breaks .com for a well deserved break . On arriving at the hotel , we was early and informed our room wasnt ready therefore we went for our spa treatment nobody explained where to go or how to obtain our dressing gowns .We asked at the spa reception and was informed we had to pay £5 each , i had to show my email on my mobile to prove i had paid for the experience . When went back down to the reception at 2 pm we was told the room still wasnt ready intially told it would be 10 minutes by one receptionist and then told it would be 4.30 pm ish due to Cardiff football team checking out late .We eventually got in our room before 5pm which is frustrating and ruined our plans in the afternoon . The food is amazing and all the staff are lovely but there isnt many staff working in the restuarant .Numerous items on the menu at lunchtime and dinner were not available . We had to wait approximately 20 minutes for a drink and the desert menu , when we recieved our desert we had to use soup spoons we was told they had ran out of desert spoons !!

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Lisa I, Thank you for your review of your recent spa break. I am sorry to hear of the delay to getting in to your room, we did have a group that due to unforeseen circumstances had to extend their check out time. Whilst every effort was made to reduce the impact on our other guests I would like to apologise that this did affect your stay. As a hotel resident on a spa break robes should have been made available for you without question, I will ensure that our Leisure & Spa manager addresses any training needs with the team member concerned. I'm delighted to hear that you found the food amazing and that the staff were lovely and we will take on board your comments regarding the number of staff. I'll investigate with our Head Chef why items were not available off the menu as we should always be able to offer all dishes. I will also speak to our Restaurant manager regarding the delay in drink service and the missing dessert spoons so she can ensure plans are put in place to avoid this happening again. Once again thank you for your feedback, it is a great resource for all the team here at Kenwood Hall to help us deliver our service goals and ensure every guest has an enjoyable stay with us. Kind regards, Becky

"Not first visit"

3
14/01/2018

I have stopped here on 2 previous occasions for a works do. Last year we didn't have a very good experience. This year however I have to give credit where credit is due. We had phoned in advance to ask for an easy access room as I am currently on crutches. A room on the first floor was provided that was serviced by the lift. It was a spacious room to help movement. The receptionist was helpful and double checked that the room met my needs. The room looked like it had recently been redecorated and was very nice. After returning from our function there were a large number of us that wanted drinks from the bar. Unfortunately there was only one member of staff. The breakfast isn't bad although as is usual most residents descended in the last 40 minutes of service and they were struggling with demand. On the whole we found the staff to be very helpful and we enjoyed the stay.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Debbie D, Thank you for taking the time to pass on your feedback regarding your recent stay. I am delighted to hear that the team ensured your room requests were met and that you found the room to be very nice. We are currently in the process of refurbishing all our guest rooms and it is lovely to hear that this is appreciated by our guests. I will ensure that your comments regarding the late night residents bar are taken on board so we can try to avoid a repeat of that in future. I hope we will have the opportunity to welcome you back in the not so distant future so you can see the many further improvements we have planned for the coming year. Kind regards,

"Up and Down"

3
14/01/2018

Hosts - 10/10 - All the staff at this hotel were very lovely. Very welcoming, polite and helpful. Room - Our room was adequate for our needs, comfy bed, TV, Tea tray etc.. the general cleanliness of the bedroom was good, all dusted and nice. The bathroom is desperately in need of a deep clean, the surfaces were ok, but there was that horrible black and pink mouldy stuff on the bottom of the glass shower door. Breakfast - Was ok, nothing special, edible. I do wonder how long the food is left on the hot plates for! Eggs were a bit rubbery. I sat in the same place 2 days in a row, the same muck was on the arm of the chair both days. Overview - The staff in this Hotel are all really lovely. Couldn't fault them at all. Just generally needs a good old deep clean. I would and probably will come here again. Can't relly fault the price £76.00 for 2 nights for the 2 of us.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear alien99, Thank you for your review of your recent stay, your feedback is a great tool for us and we always appreciate it when our guests take the time to pass on their comments. I will ensure that the points you have raised are addressed by the relevant departments. I'm glad you found your stay to be good value and hope we will be welcoming you both back in the near future. Kind regards,

"Worst nights sleep in a long time!"

2
14/01/2018

I am extremely disappointed for the money we've paid for this hotel. There was music blasting from a party that was on until 1am so we did not get to have the relaxing break we came for. The room was really outdated and could of done with a revamp. You could also hear the other rooms talking & tvs at 2am. Came down for breakfast, the food wasn't cooked correctly such as eggs, mushrooms & sausages. The eggs were raw in places too. There was no bacon and when asked for more it took a further 15 mins so the rest of the food went cold. We will not be returning for another stay.

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear bethany0509, We always strive to ensure every guest has an enjoyable stay and I am disappointed to hear your feedback. I would welcome the opportunity to discuss this with you if you would like to contact me via [email protected] so I can investigate the points you have raised. Thank you for taking the time to give us your feedback, we truly value all our guests comments as it is only through this which we can learn and improve. Kind regards,

"Slightly dissatisfied"

3
12/01/2018

Me and my partner and young child stayed here for 2 nights whilst visiting family and needed somewhere decent to stay, i was slightly disappointed on arrival the main reception is ok but needs improvement to decor, the room we had was dated and needs attention, painting and re sealing bathroom etc. Tv was dated also. There were adequate refreshments in the room with a kettle that were restocked daily. Towels were rough but bathroom toiletries supplied. The annoying bit was listening to people going in and out of the hotel lobby as our door was right next to it. Car park was an okay size but filled up quickly but it was free. WiFi was free and this was good. We had room service but breakfast over cooked, we used the spa and pool which our son loved but £5 to borrow a robe !, I guess a lot of people get hitched here and it's probably good for that but if you like the traditional look of things then this is right for you. Staff were helpful.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Laticia Marie v Many thanks for the review of Kenwood, I can advise you that we have some updates in regards to the hotel décor, we understand we are looking a little dated in some parts of the hotel however we have recently updated the lobby, bar and restaurant area to the hotel and we have now started the very exciting stages of refurbishment within the bedroom. It would be great for you to return to the hotel to see this. Anthony Robinson-Rooms Division Manager

"Mixed bag! Needs a refresh"

3
11/01/2018

Looks a lovely hotel and the website definitely sells it's best assets! I had a king suite with a lake view, which was huge, but really needed updating. The bed was comfy though and I slept well,but the bathroom was a bit shabby and the shower was really quite poor. The staff were great and the food was again mixed. I had a superb omelette for dinner, and asked for poached eggs fresh in the morning which were perfect, but the buffet breakfast was very standard. The one thing I would say is the grounds are beautiful. I also used the gym, and luckily there was only 2 other ladies in there, as many more people and it would have been a bit cramped! The gym overlooked the pool, which was very small. Overall, you get what you pay for. The room was very reasonable, and know I know why. If this hotel had a make over it would cost a lot more. Take a picnic if you have rooms 134 to 137......It is quite a hike from reception!!

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear jane935 I can assure you that we have taken our guests comments on board and we are now in the first stages of a bedroom refresh, they will look fantastic I can assure you and we can turn the current 3* rating into a 5*. I hope within time you will return to the hotel to see the improvements we have made. But its great to see that staff were great throughtout your stay. Anthony Robinson-Rooms Division Manager

"Quiet"

3
10/01/2018

Quiet. skip breakfast. skip coffee. now i have to add characters to make it 200 but it wastes my time and yours but they insist so i will just ramble on with nothing more to add except you wont get many in the sauna

"Works Christmas Party"

5
08/01/2018

Stayed here for the annual works Christmas Party......never been to this hotel before but what a very nice surprise, the hotel was in a previous life the home of a famous a Sheffield cutlery manufacturer, its a mix of Old and New. The decor and entrance lobby take on that theme...but with a modern appearance. My room was on the first floor (directly above) where our evening event was taking place. Room was large very clean and had two double beds, bathroom and view down to the lake. Nice work place with large TV and an Iron and Ironing board. The evening was very nice and the food that was provide 120 seated for 4 courses was one of the best Christmas Meals I have had at a Company event. The Staff were excellent and more than willing to trade "Bottles of Wine"....as in swap a Rosé for White or Red. Service was very efficient and nothing was too much trouble. Breakfast - and bear in mind it was after a works event....consisted of me and 4 members of staff....I was spoilt and again nothing was too much trouble. I checked out for £78.00 and would say was good value for money. Noted that with most hotels their theme's are geared to Weddings, given the location (very close to the City), A lake, Large Hotel and Spa with Grounds to match I am sure it is a very popular venue. Would I stay again....very much so.

"Great 1 night stay"

5
07/01/2018

Stayed for 1 night when visiting our daughter who lives in Sheffield. We had a really good value deal including breakfast by booking direct through Best Western. On arrival found we had been given a free upgrade to a superior room, even better and considering we had a dog with us this sort of upgrade is unusual to say the least. The room was great, very large, warm, clean & comfortable with a new bathroom, and patio doors opening on to a private terrace overlooking the lake. We didn't use the bar, restaurant, or spa as we were out and about too much, so can't comment on these. Breakfast was really good and plenty of choice. Staff were very friendly. Overall a great stay for a good price, we will definitely consider staying here again on our next visit to Sheffield.

"Don't be misled by the photo!"

3
06/01/2018

We booked this for New Years Eve getaway and we're sadly disappointed and didn't live up to expectations. The hotel is not what you see in the photo but a rather drab looking building, once you've eventually found it through Sheffield's awful roads. Firstly, a clerical mixup left us wondering if we did actually have a room but after a tense 20 minutes this was resolved. Our room (302) was very tired and dated, walls in need of decoration and old furniture and a mattress that felt like an original feature but at least it was clean. Two annoying things though, a hair dryer that constantly cut out and subtitles that couldn't be removed from the tv, both reported but not fixed. We decided to have a bite to eat in the bar, which was fine but I felt the sandwiches were over priced for what you got. I booked a table in the restaurant and was disappointed to see the menu is more or less the same one in the bar and had very little choice. The spa is like the rest of the hotel, tired and the changing room, certainly the men's was cramped and dirty. The showers hadn't been cleaned for sometime and the toilets smelt awful, which makes you wonder how clean the pool etc actually is? If you are planning on going to the New Years Eve party be prepared to have loads of very young children running and screaming all night and mediocre food. On a plus note, the staff are very pleasant and helpful but the hotel is tired and lacks any character. Note to the City of Sheffield - your roads really are terrible. If you plan on going either buy a tractor or an ex military tracked vehicle.

"Excellent Stay"

5
04/01/2018

Read some of the reviews, and frankly we had a great time. There was a couple issues. One was when we showed up to check-in it looked like the whole staff was coming in from a break and they all had to sign in at the desk. No one acknowledged we were even there. I finally asked if customers took any kind of priority over chatting with staff? We were quickly checked-in. The 2 rooms we had were excellent. One was a king and the other was the 2 bed executive. View from 2 bed was fantastic over the lake. We used the small pool and hot tub and also the steam room and sauna. We had drinks in the bar and ordered late night deserts. Here was the only other problem £6 or $9 for 3 of the smallest scopes of ice cream i have seen, but may have something to do with supply and demand as we stayed at another BW owned by the same company the next night that was surrounded by pubs and at that property food was very reasonable (see Mosbourgh Hall review). The rooms were a little old but this is an period property and the rooms were very comfortable with tea and coffee in the rooms. We had a rate that included breakfast that is usually £12.95, which was worth it. The breakfast was fantastic, full English and much more. What a great stay, very relaxing with a spa, restaurant and bar on property.

"Christmas"

4
04/01/2018

The hotel is fine though a little tired in places.The restaurant for breakfast was good for 2 mornings but the 3rd a rush of customers caught them on the hop due to lack of staff. Maintence guys clearing tables. On the same morning ,a lady with a dog for the deaf was refused entrance to the raised area at the side where she had been previously dined, she was told to eat out the restaurant. After initially leaving I was pleased to see her sitting where she wanted!we stayed here before our daughters wedding and had a restaurant staffing problem, but that was resolved at the time

"Lovely Hotel in Good Location"

4
02/01/2018

Excellent amenities and condition of this Hotel did not disappoint at all. Excellent facilities. Only problems was that the treatments were all booked up so suggest you book these when booking hotel to save disappointment and Room was cold for this time of year. Heated towel rail did not work and only oil filled radiator in room to provide heat.

"New Years getaway - Disapointed"

2
01/01/2018

Where to Begin with This Review, I'm not one to write bad reviews on a public site; however on this occassion I feel that our experience needs to be shared start to finish. I booked this hotel through booking.com whilst looking for somewhere to stay over New Years. After seeing the positive reviews and the fantastic photos of the building and the rooms and finding a decent cost for two people for two nights with Spa access - I was sold. Mainly the pictures the hotel uses of the big grand building were what I was most looking forward to seeing. On arrival onto the site I firstly thought I had taken a wrong turn and that our hotel was perhaps further down the Street; therefore we left on a hunt for the beautiful looking hotel they had shown in the photos. I was sadly dissapointed that the outdated, concrete, flatblock building was in fact the hotel I had booked to stay in. It's fair to say that we were both severely disappointed that the stunning hotel advertised was nowhere to be seen. I figured that perhaps where we were was the back of the building so proceeded to park the car in the "litter" filled carpark and make our way to reception. The reception was much more positive and looked great. We were greeted by a lovely woman at reception and we proceeded to book in. Our check in was 2 pm and we arrived at 2.30pm. unfortunatly our room was not ready at this moment in time so we were given complementary drinks for the inconvinence. We were happy with this however had we of arrived at 2pm would we have had to wait 45 minutes? We headed to our room 415, the corridors were clean and well looked after although could use a lick of paint. Upon opening our room door to the "Executive Suite" we were both just gobsmacked. The room is so outdated and felt as though it was designed on an elderly couples living room. Nothing about the room was inviting or romantic for a couple. Our veiw was directly into the windows of neighbouring homes. We were also greeted to the sounds of drilling from work being conducted in other rooms. The bathroom was not decent and not at all what we expected. The shower and bath were so worn out the toilet barely flushed, the shower was spouting water from several other holes and only had the jet setting that would work. The paintwork was peeling off in various locations exposing the woodwork. We also didn't have anything to wash our hands with. During the night, the room was excessively hot where we had to sleep with the windows open, the radiators were noisy, the shower dripped continually and whenever a neighbouring room used the water, the pipes rattling through the room was horrendous. Positives: the room is a great size and the bed was good too. Our experience at the hotels restaurant, Lakeview, on first appearances seemed well presented and fit in well with the decor of the reception. On our night there were seven tables to about five staff. We were sat quickly and proceeded to order drinks. The menu is not extensive but there is a nice selection. Our drinks took about 15 minuets to arrive and we had already ordered our food by time they came. Starters were great both the soup and calamari were well received. However the bread roll was not given as per the detail on the menue. The mains were also good: The Chichen and Chorizo pie is recommended. Again we ordered drinks but they took another 15 minuets by time we had almost finished our food. During our time in this restaurant I witnessed close to a dozen complaints from neighboring tables varying from missing drinks, wrong foods, and undercooked food. We had flat beer and missing drinks too. If the restaurant was busy I would understand mistakes but at this time there were few excuses for so many mistakes. We used the Spa and we were also dissapointed with this. It's so small for the size of the hotel. Both the sauna and steam room can fit no more than six people at a squeeze and the pool is not deep or long enough for a swim. The water was also very murky. We were also told we had to pay £5 for robes and bring our towels from our room. Which I thought was strange for a hotel and spa. On our final night we ordered food to our room which was great however after that we tried room service five times and we never once had an answer so decided to leave it. To round up, the hotel is not terrible by any means, however it is not worth the money we were charged. If it was half the price I would have been more than content, but with the price we paid I expected more, and expected what was advertised. I also feel as though the way the hotel is advertised was very misleading displaying the beautiful grand building, which turns out that it's just the meeting rooms. The hotel is merely an extension to these meeting rooms. It can be said that SOME parts are adequate, however others are of an outdated 70s / 80s building. All in all the staff we met were the highlight and main positive during our stay. •Misleading adverts to what it actually looks like. •Room was outdated and run down. •Bathroom toilet didn't flush properly. •Shower had only jet setting. •Shower leaked while running. •Shower dripped during the night. •No hand wash provided. •Paintwork needs work. •Bedroom view was not private. •Radiators loud during the night. •Water pipes to other rooms could be heard. •Mistakes in the restaurant. •Long wait for drinks. Drinks missed or fogotten. •Spa is exceptionally small for size of hotel. •Gym equipment outraged. •Pool tiny and dirty water.

"Lovely grounds"

4
01/01/2018

Conveniently located, large grounds, very large clean and well-furnished room. A little old-fashioned by today's standards but not a problem. Arrived on Christmas Day. Nice touches included free bucks fizz at the bar and a chocolate orange in the room. No problem with breakfast on Boxing Day but the day after they were short-staffed and there was a long wait to be seated and poor service thereafter. A pity because with better planning the hotel could have avoided unnecessarily annoying a lot of people.

"Christmas works doo"

3
28/12/2017

Cheap, tired run down bedrooms. Old dated furniture. Bathroom very dated. Service at the meal was poor, no music and had to go downstairs for the toilets & bar, but food was quite good. On The whole, average for a works party.

"Overnight stay"

5
28/12/2017

I booked this for a one night stay for my partner and myself. On the day there was a family crisis he had to deal with so I went alone and my son came for the evening meal with me. All the staff I came into contact with were extremely helpful, obliging, accommodating, nothing was too much trouble despite the breakfast team being rushed off their feet.

"Improvements needed "

3
25/12/2017

We staid here for one night in December 2017. The room was very spacious and towels were soft and big. The bed and pillows were comfy and clean. However the heating in the room was very old and inadequate and there was no heating at all in the bathroom, which made it very cold with the tiled floor. The bathroom itself still had items in the bin and the loo role holder was nearly falling off the wall. The tiling hadn't been finished either. On a plus point the shower staid hot through it being used. Overall the bedroom was great but the bathroom was a real disappointment. We staid in room 510.

"excellent accommodation, parking and food"

5
18/12/2017

Stayed the night 6/12/17 in room 435. A huge room with 2 double beds. The beds were very comfortable, the tub chairs also. The WIFI was free and fast. Parking was easy. The breakfast superb and service excellent. Minor negative was the room was too hot at night. the radiator was blasting out heat all night and I could not figure out how to turn it off.

"Works xmas doo"

1
16/12/2017

Best Western Plus Kenwood Hall. Let yourself down with room 320. An adjoining room with ZERO soundproofing. The adjoining door is crap. We could here every single word of their normal conversation. No privacy at all. Disappointing after a pretty good meal earlier in the evening. Also the finishing in the bathroom is poor. Rotting wood around the bath, attempted to be hidden by filler and paint, looks tatty. This really is not Best Western Plus standard. Will not be returning.

Anthony R, Anthony Robinson-Rooms Divison Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Chris K This is certainly not the review of Kenwood we like to see, did you mention any of the issues you faced at the hotel to any team member? Please feel free to contact me further at [email protected] Anthony Robinson-Rooms Divison Manager

"Afternoon tea and spa"

5
14/12/2017

Me and wife had a fantastic time here at Kenwood Hall. The staff were friendly and helpful, especially when my booking was lost, with Groupon deal. The spa and swimming was nice and peaceful. Afternoon tea was lovely and filling.

"Kenwood Hall"

4
13/12/2017

The hotel is set in beautiful grounds with a small lake. The reception is very open plan with a lounge area between it and the restaurant. Our room was large comfortable and clean apart from tea rings on the window sill and a good amount of dust on the Bathroom wall lights. The staff are helpful and they have a lady who started working in the restaurant 25 years ago when she retired. She is happy to tell you she is 85 and certainly knows her Sheffield. The leisure facilities are extensive although the pool is a little small for a good swimming workout.

"How afternoon tea should not be done!"

1
13/12/2017

I had booked an afternoon tea for 6 people, this was arranged over the telephone, simply because I do not live in Sheffield. I spoke with someone from the restaurant and informed her of my requirements, including catering for one vegan and 1 vegetarian. I was asked if it was a special occasion and I informed the lady that this was to be my mother's birthday treat. I was advised that the venue would arrange 'something special' and an arrival time was agreed. Everything sounded fab at this point but would soon unravel. On arrival, the main reception directed us to the restaurant area. Our first impressions of the restaurant were one of surprise and the person greeting us was polite and friendly. We were then seated in a uncomfortably cold area, reflecting the arctic conditions outside - one would expect relative warmth inside! This was not the case - our table was placed next to 2 fire exits and 'draughty' was an understatement. Our drink orders were taken and we assumed that our afternoon tea would swiftly follow. A further order for drinks was taken and we were then informed that the restaurant staff was busy, but our food was being prepared. our afternoon tea did not arrive at our table until 45 minutes after our initial arrival. Two other ladies had arrived after us and were served before us. The bread on our sandwiches was dry!! The vegan meal was not catered for and the vegetarian was the same as the other sandwiches. I informed the waitresses of their mistake, to which I received a blank stare. This was 'corrected' with the supply of 4 'vegan' sandwiches, consisting of brown bread, lettuce, tomato and cucumber, but no vegan deserts and at this point we were incredibly disappointed, hungry and cold. We were made to feel as though we were a hindrance from start to finish. Service became increasingly poor and complaints were met with distain. My daughter complained to the duty manager who agreed that our experience had been less than acceptable and waivered the charge for the meal. Fresh drinks were provided and the staff then provided small cakes and Prosecco with a Happy Birthday message, which was very kind of them but did little to assuage our overall experience. The staff then became distant and disinterested and we left disappointed, very cold and hungry. Kenwood Hall was highly recommended to us, but my mother's birthday experience tells an entirely different story. We are not in the habit of complaining, especially at this time of the year, but this experience was an utter disaster for all concerned and would not recommend this venue.

"Lovely hotel"

4
06/12/2017

For me this was not the best occasion to visit this hotel with my mother. We were attending a family funeral. I had ordered a room with twin beds, we arrived early evening. Checking in was quick and easy not much hanging around since the room was prepaid. The only thing we needed was breakfast which we thought £40 for two mornings was a little expensive but paid for one morning. Our room on the lower ground floor was clean and tidy. We left our bags and went to see our family. Being December the reception area had a well decorated Christmas tree giving us a very festive feeling. My mother and I took many pictures although my mum struggled to use my phone camera, I ended up taking my own selfies. We arrived back in time for bed. The bathroom was clean all except a bit of mould on the ceiling which spoilt it a little and the extractor didn't seem to work, we didn't find a switch for this. The shower itself seemed a little dated but it was powerful and definitely hot. Great shower before bed. Hopefully the hotel will rectify the mould and update the bathroom in the future. The bed was very comfortable but the pillows a little soft for my liking. Nevertheless, it was still comfortable. In the morning, I ventured over to the gym which opened at 7am. I was the first one in so had a choice of the machines upstairs and the free weights downstairs. Not a big gym but certainly how the machines had been laid out could get at least 10 people working out. The top gym overlooked the pool. The only thing I found with the gym that could be improved was a notice asking people to wipe the machines after use (great) but there was no antibacterial liquid to use with the paper towels of which there was plenty. There was a small machine on the wall that looked like it was for wipes but this was empty. There was also a spa and steam room but I didn't use this. Breakfast had the usual array of foods, from cereals, yoghurt, porridge to a hot full English bacon, fried eggs, scrambled eggs, sausages, hash browns fried bread, a variety of breads and rolls together with juices, a pot of tea and a pot of coffee. Good selection! Breakfast done we went for a walk around the grounds. As usual with my trusty camera and phone camera. The grounds were beautiful with a lake...very serene. Kenwood Hall itself, built in 1858 was very beautiful, exactly what I imagined a period building like that would look like. The new part of the buildings didn't look out of place. Very picturesque! It was definitely the right choice for the occasion that had brought us there. Would we stay here again...? Definitely! Both my mum and I agreed on this. Friendly staff, clean hotel. with lots of facilities for guests.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear LadyAbash What a great 4* review of the hotel, I will certainly pass on your great comment to the team at kenwood and I will also pass on your feedback on how we can improve. I would certainly suggest to return back to the hotel during all seasons as you can see how picturesque we are, please bring that trusty camera! Feel free to call the hotels reservations line to see what offers we have available, these run all throughout the year. Anthony Robinson-Rooms Division Manager

"Family break"

3
05/12/2017

We stayed here for a few days family break over our son's birthday. Overall, not a bad stay, but not good either. Would we return, probably not. The good points: The room was a good size so that our toddler could move around without crashing in to things all the time, like in some hotel rooms. The view from the room was over the garden area and down to the lake. The majority of the staff, we pleasant, and very helpful. The restaurant for the evening meal was quiet, the service was quick and the staff were very attentive to our food allergies. The breakfast was good, it was fairly quiet on most of the mornings and the food was plentiful, again the staff were very helpful in terms of food allergies and providing other options. The first visit to the pool was good; it was quiet so our little boy could play in the pool without disturbing anyone, although it was a bit cold getting from the changing areas to the pool. Parking was good, we always managed to park fairly close to the front door. The not so good points: On arrival, I could hear music on the room; I asked reception to have a look. The lady said she would come up and investigate. She found it was the restaurant music and said she would get it turned down. For that evening it was fine, but the following days, we could hear it again. The room was a bit cold on arrival, on checking the radiator; it was warm at the bottom fairly cool at the top, suggesting it needed bleeding. I spoke with reception who sent the Duty Manager up to investigate. She was very pleasant and agreed that it was not right, but there were no maintenance staff available in the evening. I said I would have a go at bleeding it myself if she could find me a screwdriver. She did locate one, however it was too small to do the job, so she brought up a plug in heater that got the room warm. On our second visit to the pool, it was very cold, and I mean cold! We managed about 10-15 minutes in the pool before having to get out. We took our son in to the hot tub to warm him as he was was very cold, having seen another couple in there for the entire time we were in the pool with their baby. A member of staff came down and told us off, that we couldn't take a child in the hot tub. We had a brief exchange which resulted in her telling us that it was her first day, there wasn't anyone else around to speak with, the pool temperature was cold, she didn't know how cold as she refused to take the pool temperature, that she should have told us the pool was cold when we arrived as other guests had been told, the reason a child can't go in the hot tub is that it's too hot. This may be correct if the hot tub was actually hot; our son has warmer baths (37 degrees) at home, than the temperature of the hot tub, it was checked and was 35.5 degrees! The main issue was the poor attitude to customer service. I spoke with the hotel Duty Manager later, who was very apologetic, but there was not a lot she could actually do. The reception of the hotel smelt like something was burnt, not food, more like upholstery or stale smoke. I did mention this to a member of staff, who said it might be down to the heating just coming on. The smell was still there 4 days later.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Pendragon I am saddened that we were not able to fulfil the hotels wish of giving each guest a 5* stay. I will certainly pass your comments onto the Leisure and Spa team and investigate the comments as this is highly unusual as the pool and sauna is tested multiple times a day. I am sad also that the team did not meet your expectations as this as mentioned in other reviews is something we are known for being great at. Anthony Robinson-Rooms Division Manager

"Terrible "

1
04/12/2017

A tired room in the old wing awaited us after check in. No problem with that. It had character and a nice view. Delayed at check in as only one member of staff on duty. Should have known. In the room, the smart tv couldn't cope with the poor wi if reception. The hairdryer was a cheap flimsy item that cut out. Several calls to reception brought no response. Arrived back after a great meal at Kia's Pastaria on Abbeydale Road. To the sound of the booming bass of a wedding disco in a room below. Just before midnight we rang to ask how long before it was to finish. ‘Midnight'. Midnight came and went. Rang again. 12.30 for sure. Again not so. Check out. More delays. Did get to speak to a manager. The apology was welcome; more so was the well deserved refund for a terrible experience. Except it wasn't over. The refund didn't arrive in the 10 working day timeframe. Not until I made several calls to sort it. Tried to complain to the hotel but the complaint contact process is via a general best western one. Their response is to say that best western is a club of independent hotels and did nothing them self, but they promised to let them know I wasn't happy. All in all: I would avoid this hotel. The compensation offered was 10% off a future booking. I would have to be stupid.

"Disappointing, raw breakfast."

1
04/12/2017

Me and my 2 friends stayed here on Saturday night for my friends birthday. The hotel itself is nice. Our room had a lovely view of the lake however, the room was freezing when we got in there and there was only 2 of everything which meant waiting in a long queue at reception to get this resolved. As a guest you get 20% off at the spa. However because at the time when we had our treatments (1.30) we were not checked in (check in is at 2) we got charged full price. My friend did get a refund from the spa but they were not happy having to do so. The worst part of the whole stay was the next morning. Breakfast was an absolute shambles. There was a massive queue, tables were not being cleared, we waited for about 30 minutes. Still the queue had not moved. It was however, when one guest went past us and said do not bother waiting for breakfast and went to show us her raw sausage she was served. At that point we went to reception to ask for a refund for breakfast as we were going to somewhere else. The receptionist only refunded us for 2 breakfasts which meant another wait at reception. Hugely disappointing and at a room rate of £168 I expected a lot more. We wanted to take my friend somewhere nice for she 30th and unfortunately this place was a disaster. Do not bother wasting your money.

"ideal location for Christmas night out"

4
03/12/2017

Went for a xmas party night in the kenwood suite room at this hotel with friends. The room decor was really nice, tastefully done and added to the christmas atmosphere. The food was served quickly and was nice and hot, service was very efficient, staff polite and helpful. The drinks were a little pricey but that is usual in these types of hotels. Free cloakrom service to hang up coats. Our meal price of £35 covered a bottle of wine per couple which i thought was good value. Would definitively recommend again for xmas.

"Family visit"

4
27/11/2017

Lovely location and reasonably priced. well situated and handy to all road connections. Friendly and helpful staff. Enjoyable breakfast and everything nice and hot. Rooms were spcious and well presented only problem was the operation of the safe, could not get the hang of being able to open and enter my own code.Apart from that a pleasant stay

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Mike P Such a fantastic 4* review, its great to see another guest happy and leaving the hotel, I will certainly look into the issues with the safe you mentioned as there should be instructions within each bedroom so all guests are able to use their safe at their own convenience. Hopefully you will return soon! Anthony Robinson-Rooms Division Manager

"Definitely not 4 star"

3
26/11/2017

This hotel is in a handy location on the outskirts of Sheffield close to Ecclesall Road, although not very easy to find! On first arrival it looks quite impressive but it's soon clear why it receives such poor reviews. The bar & restaurant area is very disjointed with some parts looking and feeling like a motorway services - cold, bright & gaudy. However, the staff are friendly & helpful and the rooms are decent sized and clean. It also has a pool & Spa, which we didn't use, but very good value for the price. It's such a pity that Best Western don't give this hotel the TLC it deserves, as it feels dated and neglected, but it has some really good features and could be so much better.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear McMahonsCheshire Many thanks for your review of Kenwood Hall hotel, I can assure you we aren't a neglected Hotel and we are heavily investing some well deserved TLC into the property but as you mentioned we are a great team and the hotel boasts some great sized bedrooms. Hopefully the next time you return we can turn the 3* into 5* Anthony Robinson-Rooms Division Manager

"Superb Spa day!!"

5
26/11/2017

Had a fantastically relaxing day here with my bestie. From the beginning to the end it was amazing. The front of house staff to the bartender Sam serving afternoon tea (which tasted amazing by the way) all were super friendly. Enjoy the spa facilities, the pool, the jacuzzi, steam room and sauna. We were really sorry we didn't book for any treatments as a massage would have gone down a treat!! Had a really leisurely day and did not feel rushed, just relaxed and chilled. Sam made a great cocktail and really knew his stuff. Maybe cocktail making classes would be a good idea?? The afternoon tea selection of cakes and sandwiches was just enough for 2, although Sam said he could box up any cakes that were left if we got too full to eat them all (not a chance)!! Can't wait to go there again. Great idea as a birthday or Christmas present. Absolutely loved it!!

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear bexxybritish What a SUPERB review of the hotel and the facilities we boast at Kenwood! I must highly suggest you book a treatment at the hotel as they are to die for! Afternoon tea too which as you mentioned is great....Hopefully you will return soon once more. Anthony Robinson-Rooms Division Manager

"Pretty average business type hotel"

3
25/11/2017

Spent one night here away with work. It's in a nice, affluent looking area of Sheffield and pretty close to the football ground if you want to go there. When we arrived, early evening the car park was utterly packed. Stupid parking made it really hard to find a space. The reception was nice and check in was quick. However, the room was miles away. Literally Go up the stairs, down the corridor, passed the spa, down the corridor again, up more stairs, then down the corridor. To be honest it needed airport type signs 'you are 20 minutes from room 500 - leave now!'. Crazy. Room was ok but too hot as radiators were on very high and windows would hardly open. And the biggest problem was the lack of lights - very dingy, and the lack of sockets. If you wanted lights then you needed the desk lamp, but then you couldn't plug your phone and laptop in at the same time. Rubbish for business. Also a socket near the bed is a necessity. Any hotel that can't get that right is a bit rubbish. Breakfast ok but again the room unbearably hot, he had to open some French doors to be able to breathe. It's ok. Wouldn't hurry back though.

"Great value for money "

5
25/11/2017

Lovely hotel with friendly staff. Beautiful grounds and the bedroom was spacious with a great bed. Breakfast was a buffet and the quality could have been better but great value. Overall a great hotel and very reasonably priced.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear EmmaNevill Brilliant review of Kenwood, and these kinds of reviews are inkeeping with most comments when people leave the hotel and return more and more. Anthony Robinson-Rooms Division Manager

"Business Trip"

3
22/11/2017

The hotel is quite tired and the rooms are definitely in need of freshening up. I was upgraded to a large room with views over the lake. The room was large with two double beds. The bathroom was a little jaded and could do with an update. The food I ate in the Lakeview restaurant was good both the evening meal and breakfast. The staff were helpful and friendly but at £97 for bed and breakfast mid week I would expect more. Good location but in need of updating. Its quite interesting that this is a theme of most of the reviews - is this a case of a hotel simply ignoring its customers?

"Friends"

3
21/11/2017

Just had the weekend at this hotel , the staff were very helpful and friendly and tge service was excellent. But the restaurant let's the hotel down we booked 2 evening meals and was very disappointed tasted like cheap pub grub.the pool area could do with cleaning up and updating .however the massarge was lovely .finally we stayed in the best rooms overlooking the lake nice view but rooms definitely need a update for the extra you pay for them .

"Could be so much better!"

3
21/11/2017

We stayed at the hotel for one night in November. On arrival we were very impressed with the hotel and the entrance, bar and restaurant looked lovely unfortunately this is where it ends. The room we stayed in 217 is in drastic need of a refurb and is very dated. The bathroom was disgusting and we were expecting much better. Even though the room was huge it was dated and the bed linen didnt even fit the bed! The pillows were old and lumpy and one of the curtains is floor length whilst the others sit and window level, Why?!? The room needs an overhaul to match the first impressions of the hotel. The pool and gym area were well equipped but again it needed a good clean and a freshen up. There was so much chlorine in the pool it was actually starting to burn my partners eyes. Breakfast was very good with a lovely selection and hot fresh and tasty food. The staff in the hotel were superb, polite and were always helpful. If some investment could be put into the rooms this would be a stunning hotel in a brilliant position.

"comfortable and friendly"

4
20/11/2017

The staff could not have been more helpful,the rooms are warm and comfortable the grounds are extensive and well kept, We enjoyed our stay and will be back. We booked last minute, breakfast was good and check in and out was easy and quick.

"Disappointed"

3
20/11/2017

We looked forward to our stay at the hotel as we are originally from Sheffield and knew of the hotel and it's reputation. Sadly it did not live up to our expectations in a number of ways. The room we were given 'an upgrade' was an accessible one although this was not required by us. The wetroom was flooded once the shower had been used rendering the whole area unusable due to the extent of the water floor. There was no toilet roll holder or shelf/work surface around the basin in the wetroom to be able to store our toiletries or my make up (although there was an area at the back of the toilet not near the mirror). The lighting in the room was totally inadequate for it's size with only table lamps and very dim bulbs. One ceiling light in the doorway near the mirrors of the wardrobe in the room entrance was the only suitable lighting although again unusable for putting on make up etc as there was no-where to put my make up bag etc. Again the wetroom could not be used for make up applying as the floor was still soaking wet. The bed was huge and was extremely comfortable which was very welcome after our night out although it did sound like there was a washing machine or air conditioning unit in the next room which was going all night. There was no air conditioning in the room - just 1 radiator which was ok but if the night had been any colder then I don't think it would have sufficed. The room was looking very dated with a mismatched carpet and settee and chair. Sadly our only view out of the window was the top of the entrance and a litle of the car park so we hadn't realised there were such beautiful grounds around the other side of the hotel until our breakfas in the morning. The breakfast room was lovely, bright and airy with stunning views over the grounds and the lake. We sat quite happily watching the squirrels cavorting on the grass. The breakfast choices were plentiful but sadly the hot buffet was more luke warm than 'hot' and the food, although cooked through, was a little anaemic looking. I don't think that this hotel would be our choice agian for a stay in Sheffield which is a great pity after so many years of knowing about it and it's reputation.

"Was better than I expected "

4
15/11/2017

I had read reviews and went with a little trepidation! On arrival I was welcomed by Anthony booked in quickly and offered a table for dinner which I declined. As I was staying alone I had booked into the beauty salon in advance and had a fantastic gel manicure with Nicola such a lovely friendly lady and was offered 20% discount as a hotel guest which was a nice touch. I used the spa - all the reception/leisure staff were really helpful the spa is a little dated but all facilities were available and I enjoyed it! I ate in the bar in the evening the food was hot, came quickly and really nice. The bar was quiet and modern. Breakfast in the morning was plentiful and lots of options - buffet style. My allocated room was an executive twin it was huge with two small doubles and a large seating area - decor dated yes and had a few minor flaws but it was clean and comfortable with wonderful views and a Juliette balcony (443) was it modern no but it was functional with tea, coffee,biscuits etc. All in all a good stay and I would use this hotel again if I wanted to stay outside the city centre - once all the rooms have been fully upgraded I would rate higher ????

"Staff should be valued NOT chastised"

3
13/11/2017

Stayed here from 10th until 12th. Lovely grounds - comfortable room, and nice reception area/bar area. Downside - very hot corridor leading to our rooms (218, 220 and 232). Sunday morning shower temperature was hardly luke warm in rooms 218 and 220. Our group were having a drink in the bar after midnight on 11th Nov and a very knowledgeable and professional barman named Sam served us at our table. We began discussing the drink options and Sam began to talk and suggest beverages that may be of interest. I asked Sam to simply rest on the pouffe while he was very pleasantly up-selling for the hotel. I was horrified when another staff member summoned him away and we saw Sam being reprimanded. Being familiar with the idea that staff/guest relations are good for business - I expect staff to have the ability to be sociable at least for a moment (whilst obviously remaining professional at all times and when the bar area is quiet) which it was!. Very disheartening.

Anthony R, Anthony Robinson, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear ScottishManc Its nice to see how friendly you felt the staff were and how comfortable the hotel is. Its something we certainly strive for at Kenwood. I am sorry you had issues with the hot water, any issues within the hotel should always be raised with the team and we can look at ways to fix these for our guests. Sam is a great character at the hotel and certainly does have great knowledge, I am sorry you felt he was taken away from you far too soon, I am sure this wasn't the intention of the team as we promote guests interaction and its sometihnh we are great at. Anthony Robinson, Rooms Division Manager

"Incredibly dirty toilet. Brown smeared sheets."

1
11/11/2017

Please see my photos below. They say more than I ever could. We stayed here on a family trip. The reception was lovely and all seemed good until we got to our room. It had a great view and lovely windows but... The toilet was splattered with brown dots. The front of the loo had browny yellow dribbles down and the floor in front of the loo was encrusted with what appeared to be urine or vomit. Later we found the sheets has brown streaks and the bottom sheet had a sticker on. The water mugs had white toothpaste /like sediment in the bottom. I generally leave good reviews and have for nearly everywhere we stayed but I would not like others to have to stay in a room like this. The next morning while people were still eating the jolly staff were scraping food into dirty old tubs off people's plates before taking them into the kitchen. Best Western please sort out this potentially lovely hotel which is in a great position.

Anthony R, Anthony Robinson, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Guest, Please can I ask you to contact me at [email protected] and I can look at the issues raised at the hotel. Anthony Robinson, Rooms Division Manager

"Great breakfast."

5
11/11/2017

Self service breakfast is excellent. The food is well cooked and tasty. Staff were very friendly and obliging with the coffee. A nice hotel but didn't stay overnight so can't comment on the rooms. Very convenient for the centre of Sheffield with plenty of car parking . Hotel grounds are really nice.

Anthony R, Anthony Robinson, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Glyn F What a Great review! It certainly is great to see how wonderful our team can make a stay for each guest. Hopefully you will keep returning. Anthony Robinson, Rooms Division Manager

"Good value for money, overall good with a few problems"

3
09/11/2017

Stayed one night on business, these are the highlights: Good: - Gym and pool were good. - Breakfast was fairly good food. - Room was comfortable with ironing board included already. - Didn't have to provide pointless details at check-in. Bad: - Two bottles of water £8. - Got asked if wanted coffee at breakfast, said yes, it never came. - Did not get asked if stay was ok when checking out. - Shower in the room was scolding hot and extremely confusing to regulate temperature and pressure. - Sign outside lift listing levels does not match a single level to the sign/buttons inside the lift, very confusing. Overall, a good stay. It could be a lot better if it wasn't for some niggling problems listed above.

"Wedding "

3
06/11/2017

We had our wedding here. Very very dated and could do with a massive refurbishment. Staff are really hit and miss, some think they're working at The Ritz while others look like they really don't care. Food was awful until we complained shame really

Becky D, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Pace8811, Thank you for your review regarding your wedding in 2016. This is especially surprising as you left a 5* review on the 9th January 2017 regarding the same wedding which read as below: "Me and my husband married here The food on my tasting session was awful and I cried, but on the day it was amazing!! Everyone commented on how nice the meal was Everything ran smoothly and we loved our day here. We married in the hotel with the lovely painted ceilings We've also been back since for a friends wedding and really enjoyed the evening" I fully appreciate the original menu tasting wasn't to your liking but I understood this was resolved well ahead of your special day and that, as you mentioned previously, on the day it was "amazing" so I am disappointed to read these comments a year later. I do hope you will return to the Best Western Plus Kenwood Hall in the future so we may have the opportunity to restore your faith in the hotel. Kind regards, Becky

"This place shout be close down"

1
04/11/2017

I'm not sure how can people say anything g good about this place except grounds around nothing is acceptable. Such a dirty, filthy and unpleasant place to stay. It surely one of the worst hotels I have ever stayed in and I regret that I did not have time to do my research before I have booked. See attached images

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Itsupportbay_Marcin I can only apologise that we have not met your expectation on this occasion. As you can see from previous reviews Guests love the Hotels grounds, comfort and the team. Please do contact me for further information in regards to your stay and I can look into these. Anthony Robinson-Rooms Division Manager

"Never Disappoints."

5
04/11/2017

Stayed here at least 6 times now, always a different room with character, all amenities you would expect are catered for. Comfortable bed, good wifi, good breakfasts, courteous staff, hairdryer, safe in room for valuables, ironing board, iron, toiletries, hospitality tray, telephone. Hope to stay again.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Wilma and Lawre... s What a fabulous review! Clearly we are doing something great if you have returned 6 times! I can assure you the hotel will get even better over the coming months. Anthony Robinson-Rooms Division Manager

"Beautiful cocktails and excellent bar service"

5
03/11/2017

Had the pleasure of meeting Sam the bartender, really made my night. Gorgeous drinks and he does special requests, including one of his own creations known as the Yorkshire Rose, I highly recommend it. If you're here anytime soon and fancy something nice to drink be sure to ask for Sam at the bar.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Eva J Sam is ecstatic with the comments in this review! He's a great asset to the team which he recently joined. The bar team as well as the rest of the Kenwood team are all fantastic and would be happy to put their own spin on anything whether that's your stay or a recommendation to the little touches by the housekeeping team. Anthony Robinson-Rooms Division Manager

"DISAPPOINTING GYM FACILITIES"

3
02/11/2017

I booked this hotel on the strength of the advertised gym facilities and was a little disappointed by what was provided. Other than that my stay was pleasant with a very friendly check in, and a decent meal in the bar. OK, but no immediate plans to return

"Take your rehydration sachets!"

1
02/11/2017

On Saturday night, my husband and I had a rare child free night away, which is quite a treat. Having spent £130 on a room in a 4 star hotel, (room only.. that didn't even include breakfast!!) we were looking forward to some well deserved R and R in a nice (clean would be a bonus!) hotel. On arrival, I'd definitely say the reception area is nice and the grounds are really lovely. That's pretty much where my compliments begin and end. The pool area is really not very clean, and in fact the drains around the jacuzzi are nothing short of student house scummy. The stairs going up to the changing room were also filthy in that yucky ‘I feel like I might get a veruca' way. However we aren't too fussy so we ignored the dirt and had a dip.. and headed back to our room to chill for an hour before going out. Sadly due to the subtropical temperature the hotel is being heated at, chilling was definitely not achieved. Have you not heard of the polar ice caps?? Dear lord I'm sure Kenwood hall must be responsible for the death of a fair few of our polars bears. I think you printed your ‘green award' off the Internet!! It was 16 degrees outside on our arrival and every single radiator was on to the point of it being too hot to touch. Which leads me to the furnace that was our room. I'm sure the the very bowels of hell would have been a few degrees cooler.. and I also suspect I'd get better customer service down there. We called reception once as we couldn't get our radiator to turn off and a very pleasant maintenance man arrived with a wrench to turn it off at the other side of the radiator. Not really ideal but would have been fine, if it had actually worked. An hour later it was still blasting out heat so we rang again and was told ‘someone will bob up!' We decided to order some food from room service while we waited. We rang the number 7 times, each time it rang so long it rang out. We then called reception to ask them if they could take our order.. they very helpfully put us through to the room service number, which rang out. So we gave up and ordered from just eat. We also called reception again about the temperature of our room. When my husband had to go out to collect the food he called to reception and mentioned that we were still waiting for the man with his wrench, but that he would like it if he could wait until he returned on account of me just getting in the shower. The ‘duty manager' informed my husband that there was nothing else he could do, apart from ‘give us a fan and put a bowl of ice in front of it!!' Im glad we hadn't paid £130 for this... oh wait.. we did. I rang reception on my husbands return and was told ‘the manager is aware and is dealing with it and he will get back to you in 5 minutes.' Maybe we had crossed wires.. maybe she meant 5 days?? I'm still waiting. We went out and returned some hours later to our little sauna and had a truly awful nights sleep as it was unbearable! Even the bloody mirror in the bathroom was emitting heat!!!! In the night I needed a drink of water, on account of serious dehydration starting to set it. Sadly none of the taps gave cold water and I really couldn't cope with ringing reception or room service again. On top of the above the room was absolutely filthy and most certainly not worth the money or a 4 star rating!!! There was hair bobbles and clips on the floor under the dressing table and long dark hairs on the bathroom wall. I'm blonde. The fittings were rusty and old, the enamel was flaking off the bath and the ceiling was damp. I'd like to clarify that my major issue wasn't the fact the radiator was old and wouldn't turn off, it was the absolutely awful customer service we received. I work for the NHS and if I treated our patients in the way in which we were treated, they would die. We nearly did to be fair as it was so hot! It was a joy to get home to my children who nagged and pestered us all afternoon, whilst we sat in more ambient temperatures. I have emailed the manager and best western but have had no reply.

"Almost excellent !"

4
01/11/2017

This is a lovely hotel- there's no two ways about it. It has character and charm , although some of the decor is a bit tired in places. The room was excellent and the breakfast was plentiful and good quality . Where the hotel let itself down was that everything came to a standstill because of a wedding! The main restaurant was closed as was the bar but they directed us to an alternative area which was more than adequate. The annoying thing though was that we just wanted a few sandwiches from room service in the evening. Not a big ask, but we're told that they couldn't make a sandwich "because there's a wedding on". Surely - having paid £120 for a room they could have stretched to a sandwich???? That said - it didn't spoil the stay and the staff were very friendly indeed. Would go again but not when there's a wedding on ( which we should have been advised when we booked)

"I wish I had stayed at home!"

1
30/10/2017

Arrival quick and easy, room tired and needed a clean. Room dated and had an interconnecting door which was fine when no one in the room next door also could not have the window open as the door rattled. Bar and restaurant fine although service very slow. Food was excellent though which was the only good thing about this hotel. We went to bed at a reasonable time to be woken by a couple of drunk men at 2am shouting and playing music. Interconnecting door was paper thin. This continued for a couple of hours on and off before they phoned for a “visiting service” we could hear word for word as they kindly placed there call on speaker phone. The hired service arrived around 5am and we gave up trying to sleep and watched tv loudly. All done and dusted by 6am!!!! Complained to reception who moved us but did not really seem to care. As we finished complaining another couple complained about the same issue but without the interconnecting door. We were moved and it was not until we went to bed the following night after having very little sleep did we find the bedding was soiled! We slept on top of the bed with our clothes on what was the point of complaining as not sure anyone really was to bothered. Needless to say we won't be back ever!

"Long weekend 'Chatsworth' break"

4
30/10/2017

Really enjoyed much of this venue, with just a couple of minor observations. Arrived at reception at approximately 3-40PM (Friday) having spent four and a half tortuous hours on the motorway. Check in was going well, until if I asked whether we could take our 'afternoon tea' immediately (included in our pre paid package) only to be told that such a service finishes at 4PM and the kitchen required an hours notice...... Smouldering we went to our room, but were absolutely delighted when we opened the front door! It was large and positioned almost at the end of a first floor corridor, thereby hopefully avoiding too much noise. Enjoyed the 'nature trail' before settling for a small drink on the patio, outside the restaurant, being entertained by a group of squirrels a heron and a wedding couple, having their photographs. We were subsequently joined by a large and mature fox, who decided to 'hang around' for a few seconds before deciding that this was probably not the best place for him to be? Evening meal on Friday night (included) was first class! Saturday morning breakfast was again of a high quality, with a very competent level of service. Saturday night we chose to eat within the hotel once again and were advised that due to a wedding function, that a room would be made available in the old building. Wow, what a spectacular room, it was terrific! Unfortunately the food was not.....(a luke warm tikka masala was returned to the kitchen) and some ten minutes later it returned only slightly hotter. With our appetite waning, we chose to leave the main and try a dessert. This was of a very good quality. Breakfast Sunday morning was once again very good and we chose to have our 'afternoon tea' early at 10-30AM as we needed to check out and leave for Chatsworth House. This was excellent! Summarizing, the vast majority of the staff were very conscientious, with James in particular, being the ultimate professional! When settling up our final bill, the hotel had duly waived our aborted Saturday night enterprise (without any request) and generously offered a complimentary drink, that we graciously declined. Would we return, if it was a little closer to home or we were in the area, without a doubt.

"Fantastic Stay."

5
26/10/2017

We booked this hotel for a one night stay, with dinner included. When we arrived at the hotel 2 hours before check in time, the receptionist told us that we had been upgraded to a Superior room and it was ready straight away. The room was huge, King size bed, sofa, dressing table, tea and coffee facilities, bottles of coke and kit-kats. The added extra of sliding patio doors leading to a large balcony, overlooking a small lake surrounded by trees. Being able to sit out there with a cup of tea and a biscuit was lovely. Room was clean. Spa area warm and clean, pool small but adequate, steam room and sauna both good. We had a lovely walk around the lake. We had our evening meal in the restaurant, the food was delicious. Only problem was that we couldn't manage dessert. Service was brilliant. Highly recommend this hotel.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Tracey W What a fantastic review and this is what we try to do, exceed all guests expectations and I can see we have done this. I would certainly suggest you return to try our delicious deserts they are to die for! Anthony Robinson-Rooms Division Manager

"Brilliant stay with amazing staff"

5
24/10/2017

The staff at the hotel really make the experience worthwhile. The restaurant staff are amazing, I am coeliac and they were so accommodating, the first place to make me feel like I didn't have to worry about finding food I could eat. Claudia convinced the chef to make me a dessert I liked, she is very friendly and warm. Zoe took time out of her day to print off maps for us and always made a point of speaking to us when she saw us. Daniela is also incredibly welcoming, she made us smile both mornings. The facilities are great, the spa and pool are small but lovely. The rooms are clean and spacious, we hope to return soon with friends!

"Lovely stay"

4
23/10/2017

We stayed at Kenwood Hall for 2 nights as we were attending a wedding in Sheffield. I had read previous reviews that were not very good so went with an open mind. However when we got there, we went to check in, gave our details, and they said you booked an executive twin, we said no we booked a superior double. They told us there was a problem with our room and asked us to wait. Turns out they had given our room to someone else and they had to go and ask them to move. Not a good start we thought..... however they were very apologetic and we had a complimentary drink at the bar. It was soon rectified and when we eventually got to our room it was lovely. We had a ground floor room at the back of the hotel with beautiful views of the lake. The room was clean and was well equipped. The shower had good pressure and water was hot. The bed was comfy and both nights we slept well. didn't use the spa facilities but my husband did and there are no complaints. Breakfast on both mornings was good. Good choice of cereals, hot food, toast and pastries. The bar had a good choice of beers, wines and spirits and was open 24 hrs for guests..... we were at the bar until 2am on the 2nd night. The night bar staff remained very polite if a little humourless. We ate food in the hotel at the bar on the first night, which was very nice. On the whole despite a bad start we enjoyed our stay and would recommend this hotel and stay here again.

"A two night stay, visiting friends and family"

4
22/10/2017

We stay regularly at this hotel when visiting friends and family in Sheffield. Although not in the city centre it is well situated for visits to the Peak District, the suburbs on the west of the city and the Ecclesall Road area and parts of the Hallam University campus. Best Western have recently taken over the franchise of this hotel from Principle Haley. The hotel is based around the Victorian Kenwood Hall and most of the bedrooms are located in a purpose built block adjoining the old house, which is used for events, seminars and weddings. The hotel stands in its own grounds which are well maintained and this makes for a quiet location; there is good car parking on site and a gym and swimming pool which are free to residents and free WiFi. The rooms vary in size, although the cheapest are on the small size, but adequate. I would recommend going for the next grade up if staying for more than a couple of nights. The rooms are reasonably furnished (although slightly dated) and the bed in the room on our latest stay was new and of a good standard of comfort and quality with new linen. I suspect this happened since Best Western took over; the quality of towels has also improved. There could be more plug sockets in convenient places for chargers and PC's though. The staff are friendly, helpful, polite and we had no problems at checkin or checkout. Breakfast is buffet style and adequate, although there could be a better selection of bread, pastries, preserves, cold meat and cheese for those just wanting a continental type breakfast. My only issue is with the bathrooms. Over the years there have been attempts at modernisation but, quite frankly, the bathrooms now fall well below expected standards and let down the standard this hotel aspires to as a Best Western Plus. They are past the makeover stage and should be progressively stripped out and replaced anew. All in all though, this is a good 3.5 star hotel in a quiet location yet close to the city and its Western environs and we shall continue to use this hotel when visiting the city.

"Brilliant "

5
18/10/2017

I have stayed in this hotel several times the staff are really kind and considerate nothing is to much The hotel location is within walking distance to the town yet it's set in a leafy suburb within lawned grounds with a lake included makes a perfect setting

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Mike F What a Brilliant review! I do hope you will return even more often than usual. As you know nothing is too much trouble as we have a great team. Anthony Robinson-Rooms Division Manager

"Leisure club"

4
17/10/2017

I recently became a member of kenwood hall leisure club. Its very nice and lovely view when working out. Lovely little pool, Jacuzzi and steam room/sauna. Friendly and helpful gym staff. Its a basic gym but fine for me. Also you get 20% off drink, food and other services they offer. Lovely hidden gem

"A break away trip"

5
17/10/2017

A two night stay, the room was large and well equipped, nice resturant and bar which was reasonably priced, small swimming pool and spa. Lovely grounds which surrounded a lake, nice seats dotted around it, to sit and watch the world go by. Chatsworth house was about 30 minutes drive away. The peak district is on it's door step.

"Unresponsive to complaints..."

2
15/10/2017

Came away for a birthday weekend/night out to Sheffield. Hotel and area is lovely but the room had a heater outside which didn't turn off. We complained about this 3 times and with nothing getting done we got offered complementary breakfast (which wasn't very nice). It was too warm to stay in even for October so avoid room 600 at all costs!!

"Lovely fascilties"

4
12/10/2017

We booked this hotel as part of the hen-do for one of my friends. Only a few of us stayed here but we were able to stay in one room which was large and well eqipped. The reason we decided to stay at this hotel rather than one closer to town was because of the spa access included in our stay - and we weren't disappointed! Although the steam room was out of order we enjoyed our time in the sauna and jacuzzi. It wasn't busy and although there was a wedding on, we weren't in their way and it didn't hinder our use of the hotel. We didn't stay for breakfast so I can't comment on the food served here. The only problem we had was parking but fortunately someone was leaving as we were about to leave the carpark. As it turned out there were some more spaces further back but I'm not sure how we would have got there in the car as we walked through the hotel. All in all, a lovely stay and perfect for what we needed and only a short taxi ride from the centre.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear CSB2192 What a fabulous review of the hotel and what we have to offer! You must return once more to see even more of the hotel and how we are improving the finer details. Anthony Robinson-Rooms Division Manager

"Not good"

3
11/10/2017

Stayed overnight here last week. The room was very good and most of staff were helpful. My daughter and i went to the bar area to have a drink whilst we were waiting for food we ordered to take back to our room, we had 2 rounds of identical drinks but there was a price difference of over £2.00 when I asked the waitress who brought our food she replied she didn't know. My youngest daughter wasn't feeling well in the night so I went to get her a glass of water but there was no cold water in room. The water was the same temperature in the hot and cold tap in bath and sink whch was very hot. I then had to get dressed at 3.45am and go to reception to ask for a jug of cold water to take back to room. When I got back to the room the door slammed and woke my 18 month old grandson up. He was really excited when he woke up so was really noisy so we then decided to leave the hotel at 4.30am not to wake any other guests. I did email hotel for answers to why differenr prices at bar and also about no cold water but i never received a reply. Won't be using this hotel again even though it's the closest one to where my daughter is staying.

"The most comfortable bed"

5
11/10/2017

The beds are without question the most comfortable I've slept in. The mattresses are very soft. We didn't experience the moans of other guests. The bedding was fresh and brand new. The room smelt fresh and was the cleanest I've stayed in yet. Kenwood is a delightful array of buildings set on well maintained grounds. Best western keeping this building going is a good thing. We'd highly recommend friends and family come here. Only negative for me is the postage stamp pool as I love to swim.

"PLEASE, GREAT WESTERN - TAKE NOTE!"

2
07/10/2017

The location suits me and the grounds are beautifully kept, much better than the hotel itself. Best Western is the latest owner - years ago the Marriott were there but quickly gave up as the hotel needed a major cash injection; this STILL HASN"T HAPPENED. Why not? The staff are excellent & pleased to see that Violet is still there organising the breakfast sittings which has a good array of lovely fresh fruit and chocolate cereals for the sugar-infested children. Finally, instead of going to Costa for coffee, they've finally brought in a good supply - even an espresso machine. The newspapers are the usual ugly tabloids - can't they get anything else? Basically, the hotel is using Chinese made toiletries; bring your own, the Chinese rubbish made my skin itchy. The first room they gave me wasn't functional and shouldn't even have been let; dodgy plumbing. The second, larger but no heating in the bathroom which made taking a shower, stepping into a tub and having to worry about falling, wasn't a good idea.The maintenance staff are fabulous - working non-stop to plug leaks as they occur. But someone has to put cash into this lovely hotel before it goes completely downhill. Maybe some folk don't care as prices are fair; but those of us who hate to see this lovely building disintegrate, are concerned it might be pulled down for a gated community; it's situated in Sheffield 11 - 15 minutes from Chatsworth and the Peak District

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Jan B, Thank you for the review of Kenwood Hall, we certainly do have great team members at the hotel, I understand you were moved when requested to an upgraded room which I hope you found more suitable. We certainly are investing within Kenwood and we have modernised several rooms and this will continue over the coming months and the lobby/café and restaurant have also had an uplift which looks fantastic. I do hope you will return to see what a fantastic job we are doing. Anthony Robinson-Rooms Division Manager

"Staff go the Extra Mile"

5
06/10/2017

We have just returned from a two night break at Kenwood Hall Hotel. We were two couples and all four of us were full of praise for the staff we encountered over the two days. We came on a package and they allowed total flexibility over the various elements of the package. As for the hotel itself we found it comfortable and well maintained. The rooms were large with a sitting area. The food was very good with a wide choice of meals. We used the leisure centre twice and although to pool is quite small there is also a sauna and a steam room. For the price that we paid for for our break the "Excellent" rating is well justified.

Anthony R, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear NTFB What a great review! We do always suggest booking direct with the hotel as we can make adjustments if needed to a stay. We have great Chefs at the hotel and they are currently working on a new menu, you must return to try the delicous food once more. Anthony Robinson-Rooms Division Manager

"Sadly shocking. Dirty and disorganised. "

1
05/10/2017

Stayed here last week. I had even emailed the hotel before my stay to make sure my experience would not be as per some of the reviews because I am looking for somewhere to stay regularly that allows me to bring my dog while visiting my daughter in Sheffield uni. Arrived and check in took half an hour. When I went to my room it was already occupied. Apologies to the couple I walked in on! Internet did not work at all and admittedly the staff did try their hardest but that resulted in having receptionists in my room for half my evening. The dust behind the bedside table was disgusting. Worse still was the dust on the bedside table lamp. Goodness knows when it was last cleaned. Pillows are the cheapest quality and bedding is creased and becoming threadbare. Breakfast was a disaster. See the pictures. Even my dog did not want to eat it and she's a meat eater. I was promised half a refund and a call from the manager. Over a week later I have not had a refund or a call. Jessica you will need to follow up. Photos on here are deceptive. The front of the hotel is not as per the website. I'm really disappointed because I was so looking forward to finding a clean comfortable place to stay in Sheffield.

"Great staff , shame about the shower"

3
03/10/2017

Arrived at kenwood hall, very grand but the shower was below par. Very dirty, was helped by the lovely sharmin who sorted what she could. Unfortunately no room swap available. Bathroom needs updating.

"RELAX AND ENJOY"

5
03/10/2017

We were provided with a spacious executive room (upgraded from a standard double) that had two double beds and a further single if needed as a family room. The bathroom is perhaps a little dated but everything worked. The hotel has a full range of facilities, including a pool and gym. The grounds are impressive with grass lawns leading down to a large lake. Conveniently sited close to the centre of Sheffield, this is a hotel well worth considering.

"Great hotel"

4
01/10/2017

Stayed one night here as a family travelling from the NE to the SE. Great place to stay over. Swimming pool for children. Lots of choice for breakfast. Fantastic size family room with proper beds for the children.

"A bit of a disappointment"

3
01/10/2017

We stayed for a wedding, held in the function rooms in the original mansion at one end of the property. We had a "superior" room (with no double bed but two mini-doubles or extra-wide singles) in the modern part overlooking the garden. On the plus side: the grounds are spacious, green and quiet with a small lake; the food is good, not only in the restaurant (where we had dinner one night and four breakfasts) but also at the wedding (where we were served delicious, tender lamb); there is plenty of free parking; all the staff we met were pleasant and friendly. On the negative side: the place is a rather soulless 1980s building, architecturally unsatisfactory, and a baffling maze; the dining room is rather cavernous and lacks atmosphere; physically the place could be better maintained and bits of it look rather tired; we had to ring down to reception for more loo paper; there was a long queue for breakfast on our last morning (there had been not one but two weddings the previous day); it's a long way from the city centre (though handy if you want to drive out west onto the moors).

"Not as bad as expected ....."

4
28/09/2017

Stayed here for one night with my husband for a business visit. The superior room (number 237) with ensuite bathroom and balcony were not as bad as expected having read reviews. We asked for a non pet friendly room in a quiet area. Located one floor below the entrance level there was a little walk to the room which was a good size with a four poster bed, small sofa, desk area, flat screen TV, complimentary coffee/tea making facilitites, charging points, clock radio, hairdryer, safe, iron/board, room temperature control, slippers and ropes. The balcony was a nice surprise with two chairs and small table overlooking the lake. There was however no fridge and the room was tired on closer inspection - there was some black spot mould on the bathroom ceiling, the bath was stained, the fabric on the four poster ceiling was torn and had been badly repaired and the shower over the bath was low power but hot and perfectly adequate and the towels were clean and fluffy. There were the usual complimentary mini size tolitettries. We did not use room service. Although we tried to call reception several times to ask a question and there was no answer, the reception staff were friendy and helpful. Large car park and wifi access were free. The reception area, restaurant, pool and gym were well maintained, very comfortable and clean. Breakfast was very good consisting of the usual self serve hot buffet items (grilled tomotoes, bacon, black pudding, toast, beans, scrambled egg, mushrooms, porridge) and cold buffet foods (yogurt, fruit coulis, cereals, pastries, jams, bagels, varitety of tinned and some fresh fruit). There were some extra items (poached eggs, ommlettes) available from the kitchen cooked to order. Skimmed milk, semi skimmed milk, tea, coffees and juices were also available - all from 6:30am. Situated in a quiet area outside the main city but within 10 mins driving distance, and situated in nice gardens, we would on reflection stay here again.

"Descent hotel in quiet location "

4
28/09/2017

Decent hotel. Nice sized bar and reception area and good selection of drinks available. The location is very quiet which is ideal and there is plentiful free parking. The bedrooms are of decent size and beds very comfy. They are however a little dated and could do with a bit of a refurb. Would happily stay again.

"It's got potential needs a bit of work "

3
28/09/2017

For the last 6 month we stayed there 4 times, the reason is it's in a very lovely neighbourhood although it's not close to the city but we love all the green areas and lovely neighbourhood. The rooms are very old now specially the bathroom needs to be redone as they look dirty because they are old. One of the advantages is the pool with a great garden view which my son loves it. If they can refurbish the rooms it's like a hidden jewel.

"Terrible hotel"

1
28/09/2017

We usually enjoy staying at best western hotels. This is certainly not a best western plus ! The first room we looked at smelt of smoke and was dirty. The receptionist upgraded us to a larger room. She was very polite and helpful. This room was better in that it didn't smell of smoke however there were many other issues. The room was dirty particularly the bathroom. The shower screen, toilet and shower were dirty. The shower screen was old resulting in puddles of water all over the floor. We reported the extractor fan and I don't think they rectified the problem. The bath was blocked therefore when we had a shower it didn't empty quickly. The carpet was dirty and there was damp on the walls. The decor extremely dated and the hotel needs updating. We stayed out of the hotel until late at night due to the 'prison ' feel to it. Next time we will book at our usual Aston hall hotel. Never again

"Not impressed"

2
27/09/2017

I was recommended to stay here while away with work however, I was so disappointed with so much, from the dirty toilet with the previous guests "business" remaining in there to the poor service in the restaurant. The hotel looks like it has potential but after going to grab an evening meal and waiting nearly 15 minutes for my drink and having to remind someone and then brining out the meal but not what I had asked for, I went back to get some sleep. The only problem with that was you hear every noise and it sounded like I had a washing machine going in my room at one point (don't actually know what the noise was)! I definitely won't rush back here.

"Comfy enough"

4
21/09/2017

Bit slow at check in and a maze of a place to get around, really confusing - walk along a corridor through the spa reception back into corridor dow stairs then upstairs. I was in the older original part about as far from reception as is posssible. Room ok, bed comfy and clean. I didn't have dinner or breakfast so can't comment on the food.

"Return visitor"

4
20/09/2017

I stayed at the Kenwood Hall in September 2017 as part of a regular business trip in Sheffield. Whilst not my usual preferred hotel, the Kenwood Hall is always a safe bet for a clean and comfy night or two away. The room was nice and spacious - i was given an upgrade on check in and was given a room on the lower ground floor (prefix 2). The room was lovely and big with plenty of room. Some of the fixtures particularly in the bathroom have seen better days, but the room was clean and certainly didn't take anything away from an enjoyable stay The food was of good standard particularly the breakfast compared to other chain hotels in the area, and reasonably priced. Check out was a little slow despite having two members of staff on. A nice size car park out the back with plenty of free parking. A decent stay for the money

"Scuzzy"

3
20/09/2017

I've been staying at this hotel a couple of times a year for about 5 years. if you ge a room in the main part of the hotel, they can be OK. The bathrooms have been updated and the rooms are a good size. However, if you stay in one of the wings, especially over by the lake, you might be better off in a tent. The bathrooms are scuzzy, patched up since the 70s and the room I recently stayed (202) in Sept 15th and 16th 2017 (not by the lake) although on a lower ground level, overlooked by another part of the hotel and with a public space right outside, did not have a blind or net curtain so in even in daylight, for privacy, the curtains had to be closed. On Saturday evening, prior to going out to a function, my room ran out of hot water. This was at 6.00pm. As it was also chilly, we had to put the heating on - the radiator is controlled from a valve underneath it on the floor! So you have to get down on your hands and knees and struggle with it. A simple old fashioned thermostat on the wall would work... All this was logged as a complaint to the duty manager - who was supposed to come to the room to inspect the lack of hot water but never showed up... My complaints were noted on a small note pad but nothing was offered the next day by way of apology. A refund to some extent would have been nice. Best Western have recently taken over this Hotel. It has beautiful grounds and a small spa. But really, they should close down the extensions and refurb them. Painting one wall purple in the reception area and adding a few brightly coloured chairs does not hide the fact this place is falling apart. I'll switch to the Hallam Towers and see if its any better.

"OK but not great"

3
19/09/2017

Had an exec room and was disappointed with fittings. The evening staff in the restaurant were very nice but the morning staff just looked fed up. Also very noisy we were woken up at 12:30 and the noise went on till 04:00 with people trying to get in to our room all night as they said they had been given the wrong room number

"Third Stay"

5
18/09/2017

Third stay at this hotel and again it didn't disappoint everything from check in to check out was fast efficient and friendly ( i love Sheffield folk ) Once again a pleasant walk around the lake after breakfast, the grounds are superb its like being in the country in the middle of a city. And if you take your hound with you this is the place for you.

"Party at Kenwood"

5
14/09/2017

My family and I organised my father's 60th party here back in July this year. Kenwood graciously allowed us to hire out the gardens as well as the rooms on ground level in order for the party to take place. The waiters and waitresses that were on the shift did an amazing job and could see that they were always at our beck and call without a complaint. The guests who came were predominantly from out of town and said to me that they loved it! I enjoyed the beautiful views and going for a nice stroll around the lake at the bottom of the hill. Glad that we had the ideal weather to make the most of it. All in all, I had a wonderful time and have recommended it to all who I know will be grateful for the experience! Thank you for pulling off this event at Kenwood. Miriam

"Could be fabulous"

3
14/09/2017

We stayed here for a family wedding and in that respect the setting was wonderful and the wedding itself was very enjoyable. The setting by the lake is lovely and we had a wonderful afternoon tea and then drinks on the terrace. The hotel is an extended country house - and our room was fine, but the bathroom although spotless was very tired. This was reflected throughout and I guess BW have just taken over and they need time to carry out upgrades. What was less acceptable was the shambles at booking in. Guests are allowed to keep their rooms until 12, which meant many of the guests could not get their rooms at 2.00pm. And if the guest has the same surname as the bride or groom it might be an idea to get their room ready first - just a thought. Overall I thought the staff were too stretched and undertrained - the bar staff were particularly hopeless! On the plus side, the breakfast team deserve a big pat on the back for keeping the very busy dining room going on the Sunday morning. I have seen the staff in 5* hotels struggle with this service but they had it nailed. I think with some investment and more and better trained staff this could be a fabulous place to stay.

"nice break"

4
13/09/2017

we have had a lovely break away at this hotel. We had a nice room with everything you needed. Tea/coffee fluffy towels etc. The staff at this hotel are brilliant and very obliging especially the lady on the desk that helped us with the bus information and what to do in sheffield. We had a package including breakfast for three mornings afternoon tea and tickets for chatsworth. It was around £200 which i think was very good for what we had. We are not afternoon tea type of people but we had a go but had to leave some cakes. it was nice and fresh but there was only a choice of tea or coffee not any speciality teas or anything like that. We had a three course meal included for the first night and a bottle of wine included as we booked in on a sunday The meal was very good except perhaps being a picky found the cheese a little cold. We went out for dinner the evening after to the meditteranean restaurant about half a mile away. This was also good but to be truthful i wouldnt complain about the food at the hotel at all.We used the swimming pool as well. This was an anniversary treat and was really enjoyed by us both. I agree that the hotel is a bit tired but it is still worth a visit.

"Appalling access, H and S a concern"

1
09/09/2017

Having visited twice in the last month I noted that the wheelchair access to the front of the hotel is STILLnot working and the lift to reach the pool/spa area us also out of action. A lot of people on vouchers in the spa ( sometimes too many for it to accommodate) people waiting for a shower to become free, nowhere to plug in straighteners etc, lockers lock you out or there just aren't any available to use. Children in the spa , sign not very big saying they shouldn't be in there. Jumping into the pool on to swimmers and it is a small pool which is not very deep. Overall not a good experience and one to be avoided if you have access limitations or expecting a relaxing experience in the spa. Lot of complaints in the ladies changing room from visitors.

, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear B B I am deeply saddened that we have not met your expectations on both occasions during your visit to Kenwood. I will certainly pass your comments onto the team. If I could ask you to contact me directly and I would be happy to liaise with your further when the lift/door will be fixed. My email address is [email protected] I really do hope this hasn't put you off returning to the hotel. Anthony Robinson-Rooms Division Manager

"21st birthday"

5
08/09/2017

We booked in for a night for our daughters birthday and on entering the room there was a lovely touch waiting for my daughter,a tray with numerous desserts she loved it. Thank you to the staff for this unexpected surprise.

, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear B4493DGjohnd What a fantastic review! We do everything in our power to make a guests stay special and its great to see that you were surprised. We all hope to see you again soon. Anthony Robinson-Rooms Division Manager

"My room location was just stunning, beautiful grounds"

4
06/09/2017

This is one of those hotels that's a bit like a maze, you enter from the road into reception but that's actually on the 3rd floor as it's built on a hill. I had room 237, huge room with a massive balcony with views over the lake, just superb. The bed was really comfortable too. If being honest the Hotel is in need a of coat of pain and my en suite was probably installed in the mid 80's. I had room service, the Bavette steak was tough which I thought was impossible to do?.. the wine as usual was expensive for house Pinot plonk, over £20 a bottle, that's disappointing. Staff very helpful, I will definitely use again next time in Sheffield.

"Attractive grounds but just an average Sunday lunch"

3
05/09/2017

We had a birthday celebration Sunday lunch in the hotel's Lakeview Restaurant with friends who were staying at Kenwood Hall. The hotel offers a fixed price Sunday lunch menu of 2 or 3 courses, with around 4-5 options for each course. Several of us are vegetarian or vegan and we thought the menu was very limited. The food and service was ok but no more and it slowed down noticeably when a larger group arrived. Good points: + Attractive grounds around the hotel + Plenty of space in the restaurant, the tables were well separated + Seemed like there was plenty of parking, although this was in several separate areas Not so good points: - Average food, average service - Very few Sunday lunch options suitable for anyone who is vegetarian or vegan

"Very disappointing Afternoon Tea"

2
03/09/2017

Today's visit was disappointing. We were brought over the afternoon tea and the member of staff literally didn't speak to us. No greeting or summary of what was contained on the tea it was just dropped in front of us. Very unwelcoming. Then the quality of the tea was so disappointing. The jam and cream were ice cold and unspreadable, clearly stored in a chiller and not taken out in time. We asked for a swap and it took almost ten minutes to have it swapped. Again very odd. Finally the smaller cakes just were not very pleasant. The pastry was really soggy and disappointing It really felt like the staff didn't really want the afternoon tea folks to be there.

"Staying in Sheffield"

4
03/09/2017

Polite and professional staff, comfortable room and bed, lovely grounds & setting. Very busy and obviously popular hotel. We enjoyed our stay though we are unable to comment on the restaurant or bar as we didn't use those facilities.

"Good value but missing the finishing touches"

3
31/08/2017

Upon Arrival plenty of parking and stunning entrance/reception. However, when walking through the corridors to the rooms it is very dated and has that 'old smell'. The room itself was standard sized for a twin room, nice sized TV but small wardrobe. The absense of a ceiling light meant the room was very dark even during the day with all the lights on and was hard to see what we were doing when getting ready for the evening. First impressions of cleanliness were good, however when checking in between the bedside table and the bed to pick up the comb I dropped, I was disgusted by the thick layer of dust around the edge of the table and the bits on the floor, clearly a thorough clean had not been done for some time and this made me feel uncomfortable sleeping during the last night (glad I only noticed it the day before we were leaving). Also the toilet seat was very dirty which also showed lack of thorough cleaning. Its a shame as the hotel is very nice and in a convenient location but the poor cleanliness really lets this hotel down.

"Pleasant Location and Grounds"

4
30/08/2017

We stayed for 5 days in August. Did not have my expedia reservation on their computer system when we arrived to check in, which was a bit of a worry, but after they found us a room we quite enjoyed our stay. Enjoyed the breakfasts very much. I think its a location to take a car to, located near the the top of a Hill and probably a fair walk to bus stops. Had to park on the street outside one night due to car parks being full but not a problem. Avoid the sausage and mash bar meal. Its located in a leafy suburb, lovely setting with a large pond and ducks. Free internet.

"Perfect nights sleep"

4
30/08/2017

We arrived at this hotel at 6pm and was warmly greeted by the receptionist and had a lovely big room for ourselves and two grandchildren. The beds were exceptionally comfortable and the breakfast very good. Altogether a very nice night away.

"Lovely setting"

4
29/08/2017

We stayed in this hotel over the August Bank Holiday Weekend. On arrival check in was not great, the guy on Reception was more interested in how I was going to pay for the room and did not tell us about any of the facilities at the hotel or when breakfast was served etc. Had to find this information for ourselves however was annoyed that he had told people in front of us. The room itself was big but dated, seems they have updated half the room then left the other half. The green carpet really did need updating. The bed was not the comfiest, the bathroom was ok apart from the continuous drip from the shower. The size of the room seemed to make up for all of this. We found the facilities in the hotel really good. We used the pool however this is quite small so does fell busy with only a few people in it. We had a lovely wander around the lake and grounds and sat in the beer garden area most of the day, lovely and peaceful. We were given several Wi-Fi Codes on check in for free and this seemed to run at a decent speed. We ordered some food from the bar menu which was a little overpriced but expected in a hotel, the food was ok - not the best and not the worst! The staff around the hotel were all very friendly and never passed you by without smiling or saying Hello. Breakfast was really nice in the restaurant overlooking the lake. Staff very quick with teas and coffees and clearing plates away etc. We would probably stay here again if the price was right.

"Some good but much bad!"

2
24/08/2017

Our stay was potentially a great deal but much to let it down. Staff generally helpful, good breakfasts and pleasant view from room as hotel is set in attractive grounds. The hotel needs complete refurbishment and although the public areas are smarter our room was grim and quite dirty. The bath was brown stained and not usable, the carpet was not vacuumed during our stay and behind the bed had not been cleaned possibly for several years? The worst thing was dinner service as this took about three hours for our meal - complimentary drinks were not a compensation. The front hotel entrance and rear terrace were covered with cigarette ends and litter. No excuse for such neglect, such a shame - will not be returning.

"Kenwood Hall Hotel"

5
24/08/2017

Had a couple of nights here for hubby birthday. Room fabulous food excellent service brilliant. Spa very relaxing, gardens beautiful to walk round and chill or sit and have a drink. Staff lovely and friendly

"lovely setting"

4
24/08/2017

We had one night here on the way to a day at the test match in Leeds. In many respects this hotel is great. Lovely room with view of the lake. Very comfortable room. A few things were disappointing. There was nobody at reception when we arrived although when someone did come the could not have been more helpful. Restaurant was ok but even though there was hardly anyone there the service was very slow. Having said that the staff on duty were all lovely. Food was ok but paying seemed to be surprisingly difficult even though we were staying the night!

"Not best western plus standard "

2
23/08/2017

Shower in our room was designed for midgets, tiled broken, mouldy not up to Best Western standard, dirty dishes outside our room when we booked in, but on a positive note front of house staff was all fantastic

"Didn't quite live up to expectations"

3
21/08/2017

We were really looking forward to staying at this hotel, after checking out the website it seemed just the type of place we were looking for to allow us to relax in comfortable surroundings. It was straightforward enough to find and check in was fairly easy. Unfortunately though the hotel was a bit of a disappointment, simply as the rooms shown online were quite misleading. After speaking to the Manager, he confirmed that the hotel was being refurbished and some areas had been completed already. I've no doubt that the rooms which have already been sorted are lovely but unfortunately we didn't experience these, as ours was in need of an update. However, the Manager did take time to listen to our feedback and we pointed out that the refurbishment should have been made known to guests. There food available in the restaurant was nice enough, although the service was a little slow considering we were the only couple there initially. I was also a little surprised at the set up of the swimming pool, in regards to it's location next door to the restaurant. Normally this wouldn't be a problem, but as the swimming pool was located in a conservatory type section of the building and the restaurant had glass doors, it meant eating our evening meal whilst seeing people wandering around the pool in swimming gear. I don't think we'd go back to this hotel in the near future, although maybe when it's been fully refurbished we'll give it another go. It definitely has the potential to be great in the future.

"I would not recommend this hotel to anyone"

2
17/08/2017

This hotel was spoiled by the service and the staff with the exception of the staff looking after guests at breakfast. At least twice, the room was not serviced properly - for example the soap was removed from the bathroom and not replaced and the tea bags and biscuits were not replaced. It appeared that the staff did not care about their guests and when checking out, we were asked whether we had enjoyed our stay and we said 'No' the member of staff on reception did not enquire 'why?' On arrival, there was insufficient space in the car park and there was no room service menu. When a member of staff arrived with the menu he said that it was in the hotel folder in the room and we had to show him that it was not there, It then took an extremely long time for the food we had ordered to arrive. The spa service is also poor, often the desk was not manned. I would not recommend anyone to stay here.

"Shabby and dirty!"

1
15/08/2017

Staff were very helpful and moved us after arriving in a room with a dirty towel and hair in the sink. The staff were helpful and apologetic and showed me two other rooms, one we stayed in. In the rooms we saw the paint was peeling off the baths, one bath was so badly stained I would not have set foot in it. The attached photos were from the best room we were offered. The decor throughout was tired and dirty. Many surfaces in the bar, restaurant and room were marked and felt 'sticky'. I am sure in its day it would have been a beautiful hotel but is well past the time when it should have been refurbished. There is discolouration above heaters and vents, skirting boards are dirty, there are holes in the walls. Not what you expect from a 4* hotel. I have contacted Best Western and heard nothing, even thought I have sent through photographic evidence of the state of the property. Very, very disappointed as so not what I expected when booking a 4* 'Best Western PLUS hotel.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Zimble I can only apologise that your stay was not what you expected and what we strive for. When a customer comment is sent to Bestwestern directly it is then sent to the Hotel but sometime will pass between both parties. We have now received the complaint and will be incontact in due course. Again I can only apologise that your stay was not a great stay but I'm glad you found the staff helpful. Anthony Robinson-Rooms Division Manager

"Country Hotel on the edge of a City"

4
14/08/2017

We stayed at Kenwood Hall for two nights, on a "Great Little Breaks" deal. Included in the deal was (based on 2 sharing), 2 nights accommodation on a B&B basis + 3 course dinner on the first night (incl. a bottle of house wine) + afternoon high tea + tickets to Chatsworth House & Gardens. All for just over 200 quid..!! The hotel is situated in a leafy suburb of Sheffield (although you feel like you are in the countryside), and is attached to the old Kenwood Hall. The grounds are very pleasant, with a small Lake at the bottom of a wide lawn. It's a pleasant place to enjoy a drink, sitting on the patio, overlooking the gardens. The receptionists are very pleasant and efficient. The room we had (401) was spacious, very clean, and comfortable. The bathroom was also spacious, with a bath and a good, powerful shower (toiletries were provided), but the best thing were the big white fluffy towels. The bed was only a double, but very comfortable, with two good pillows. The 3-course dinner was excellent (several good choices). I had the fish cakes for starters, followed by fillet of sea bream for the main, and chocolate and pistachio tart to finish. All courses were well presented, prepared, and absolutely delicious! The house wine wasn't top quality (of course), but was better than many I've had. The staff in the restaurant are young and enthusiastic, but well trained and eager to please. On the second day, the afternoon (high) tea was excellent. Great selection of sandwiches, cakes, and homemade scones (with all the trimmings)! We had to wait a little longer than expected, simple because of the high demand for the teas. However, special mention must go to our waiter Tom, who was very professional in offering us a sincere apology, and a free drink from the bar. I have to say though, all the staff were very good. Some who stay here may say that the hotel's 4 star rating may be pushing it a bit (some of the decor is a little tired, and a refurbishment is required in some areas). However, our overall experience was a good one, and I wouldn't hesitate to recommend this Hotel to anyone. One final comment...another little gem of a short break, courtesy of "Great Little Breaks"

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Miltonrambler Such a tremendous review of both the Hotel and the team at Kenwood. I will certainly pass those comments onto Tom which I'm sure he will be ecstatic about. The Chatsworth package is a fantastic offer we currently have available which is truelly outstanding for the price. Please do contact the Hotel directly for more offers we have available. Anthony Robinson-Rooms Division Manager

"lovely hotel, lovely staff"

5
14/08/2017

The kenwood sits by a lovely scenic pond in tree lined grouns, Its rooms are clean, comfortable and well maintained. food good. spa and leisure facilities just right. Staff go out of their way to help and be friendly.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear dfsh Outstanding review of the hotel which is fabulous. We certainly do have great facilities and the team at the hotel are a fantastic asset and go well beyond their duties. We look forward to seeing you in the future. Anthony Robinson-Rooms Division Manager

"OK"

3
13/08/2017

First room was noisy not that clean with an annoying click every 30 minutes which kept one awake. What was good is they moved us when we complained. Breakfast- first day butter was omitted second day breakfast it was over 30 minutes late with no toast . Facilities were good but we did not have time to use them ,

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Lulu2010186338 Oh dear! It doesn't look like we were able to exceed your expectations on this stay, were your points raised with the team? If I could ask you to contact myself directly and I can look into the issues you face. My email is [email protected] Anthony Robinson-Rooms Division Manager

"Dog friendly "

4
10/08/2017

Stayed at hotel for 1 night with dog (Great Dane) lovely grounds for walking ,room very comfortable breakfast was very good lots of choices.We had lunch on arrival in bar lounge nice food when it eventually arrived waited for 50 minutes! At night restaurant was busy so decided to eat in bar again ordered burger which this time took 40 minutes nice food but need to speed up. Staff very friendly and polite.great price .would definitely go back if in Sheffield.Plenty parking .

"Perfect for the Peaks and Sheffield"

4
10/08/2017

We were visiting the Peak District and wanted a hotel that side of Sheffield. We had a nice stay, the staff were friendly and polite,. The deal we got made the hotel good value for money. The the bathroom, although clean, was a little tired and in need of an upgrade.

"This place has potential - but I kept looking for Basil Fawlty ....."

2
09/08/2017

We were given room 406 but the bath was so yellow and areas dirty, I asked to be moved. We were moved to room 310, slightly better but after a couple of nights I could not wait to get home. The bedding smelt of previous occupants, the room was so dark I could barely see to get ready with just two bedside lamps working Our evening meal was very poor and the service was worse despite there being only three other tables in use but the 4/5 staff did not maintain our table at all. The meal took so long to prepare the waitress offered us some bread but it took 25 mins to arrive. We gave up waiting for dessert and left wondering if Basil Fawlty was supervising the hotel. Drinks at the bar were very expensive so we only purchased one round. The only meal that was acceptable was the breakfast which was very good. The hotel advertises that is has a gym and spa - this is very, very misleading. They supply tiny little rooms filled with extremely dated gym equipment and one part of the gym is located on the ground floor and the other on the first floor - so you have to run up or down the interconnecting stairs depending on what piece of equipment you want to use. The swimming pool is small and a shape that you are not able to actually swim in, however, it was lovely and warm but the sauna was a room no bigger than a cupboard and the steam room not much better. To enter and leave the pool you have to go down/up a flight of stairs and catch a chill. This place needs to be completely gutted and modernised with up to date and new fittings and a far better layout. The potential is there as the grounds are by far the best thing about the place. Best Western you need to do something drastic with this place - I honestly thought the Spa was a joke. As it was my birthday I treated myself to a massage and this was very good and was the sort of standard I expected from all of the hotel. We found the staff looked the part but are being let down badly by management and owners who are pretending this place is something that it's not.

"Really lovely place - we will be back!"

5
09/08/2017

Only stayed one night here at the end of a trip away, but wish we'd spent more time! Really lovely place - great family room with separate area for the kids, lovely staff, great restaurant and pool. The spa treatments were very reasonable, especially with 20% off as we were staying in the hotel - our therapist was a lovely girl that made the whole thing even more of a delight. The only minor criticism is the journey you have to make up and down the stairs between the changing rooms and the pool - not ideal with little ones! This aside, we are planning to come back and stay a little longer next time as we loved it. Very reasonable prices, free car parking and wifi and gorgeous grounds to walk around.

"Enjoyable stay, just lacking some attention to detail"

4
08/08/2017

We stopped overnight on a package including bed, breakfast & evening meal. We enjoyed a relaxing couple of hours in the spa which we largely had to ourselves. The evening meal was good, enhanced by a window seat looking out over the lovely grounds. Service in the restaurant was good. The room was quiet and comfortable. However some of the decor and finishing was starting to look a little bit tired. It's a large hotel so recognise it is a challenge to keep everything up to date, however the competition is advancing. Unfortunately on our arrival the front desk somehow managed to mismatch the room and key number so we ended up on a wild goose chase around the hotel - it's frustrating because with a bit more care problems like this could be avoided- which would benefit everyone! The only other thing to ask is who chooses the music played in the restaurant? During our evening meal the music reminded me of walking round Tesco's 30 years ago. Maybe it's just my personal taste but for me some gentle classical music would be much more tasteful!

"A little tired."

3
04/08/2017

Stayed here for 3 days with a friend in a twin room. One or two minor House keeping issues that were eventually addressed but only after we had to keep telling them. Rooms very comfortable but decor especially in the bathroom is very much in need of refurbishment. Staff friendly, location. Perfect on the sense it's about a mile into the city so a good base. We I come back, yes I probably would.

"Business"

3
03/08/2017

Lovely location, nice reception area and bar/dining area. Friendly staff. But then they give you a room. I felt like I was going back to 1972. Room was big, which was nice, bed average but the bathroom and decor was poor! And also the smell. I felt like I was visiting my grandmother. I've not seen a bath/shower in a hotel in a very very long time! Please update. I like to use the gym when I'm away,but seriously!! This is the worst I've ever seen. Layout and equipment terrible.consult a fitness expert please?? Breakfast good staff attentive, but don't think I would return. Not good enough over all.

"an Oasis of Green"

4
02/08/2017

A Lovely Hotel just out of the City but totally within reach [about 1 mile out from the City Ring Road]. A very comfortable Hotel with lovely gardens and green areas. Our room was palatial but it was a suite and well worth the additional cost as we had a 270 degree view of the gardens. The dining room was very comfirtable and the staff very attentive. I would stay there again.

"You need a Calendar for the Bar Meal!"

1
01/08/2017

How long do you think it takes to prepare and deliver a Bar Meal [Burger], on a quiet Tuesday Night, and the Restaurant was quiet too....20 minutes, [I appreciate we are not talking McDonalds here,] 30 minutes, 40 minutes, 50 minutes, when it got an hour, only to be told that the "system was down" and my order had never reached the Kitchen. Only to be told that Bar meals might take a further 40 minutes, and they would re-order. Surprise how my appetite disappeared. Not good enough. Good bye Kenwood Hall.

"Boyfriends birthday"

3
30/07/2017

I had stayed here before with my partner in a double standard room and could not fault one bit as it had everything needed. Stayed this week and our room was terrible! The Tv only had 11 channels and most was sport, couldn't even tell which channel any of them was! The shower was broken so it was squirting up at the ceiling. The room has seen better days as there was marks all over the wall and the bathroom had a block before the bath tub and the edges was a smashed and the whole room could of been updated. When the cleaners had come they didn't give us fresh sheets so we had to throw them outside in the morning and come noon still no sheets, we politely asked someone if we could have our bedding and all they gave us was 2 bed covers and said I don't know if this will help and they also forgot to give us any toilet roll both days so we had to ask again. Was so excited to come again and pay a little more for a bigger room to have been disappointed. The ground and the hotel and the lake is stunning, you wouldn't even think the room was part of the hotel. Such a shame as I won't be visiting again for a while.

"After funeral reception"

1
27/07/2017

I attended my niece's after funeral reception at Kenwood Hall. The food was absolutely disgusting , the beef was like old boot leather and the pork was disgusting. There wasn't anything , foodwise i could say was good, oh the fresh fruit salad was the only thing worth eating. Everyone was complaining but didn't like making a fuss under the circumstances. The reason I gave one star was because the outdoor surroundings were beautiful. It's a pity your food and service didn't match up to them.

"Not bad, but some basics coukd be improved"

4
23/07/2017

Easy and quick check-in. We had a good sized well appointed double double room looking towards lake. Clean and comfy. Used pool and jacuzzi. Both good (small though). Lockers in changing rooms don't work too well. Hotel grounds are beautiful and well worth a walk around. Parking is difficult but if you hunt around you can find a space. Breakfast ok. Cooked breakfast good. Continental limited. Juice not fresh. Restaurant has nice views if grounds. Close to Ecclesall road for shops and bars and restaurants. Overall a good stay.

"40 seniors friends visit England"

5
23/07/2017

The hotel has large and comfortable rooms Tea/coffee facilities, minibar and safe. They have a bar/lounge where they serve a very good coffee. The staff were very helpful and pleasantly calm and always with a smile.

"Overnight graduation"

3
22/07/2017

Very disappointed with the check in (check in 2pm,2.30 pm room still not available),house keeping let themselves in without knocking on the door at 10.50am. Location it's ok, amenities very good, very nice ground

"VERY ACCOMODATING"

4
19/07/2017

Great hotel, but difficult to find as it is tucked away in trees. Friendly welcoming staff made us feel at home immediately. Lift to all rooms which were relaxing and scrupulously clean and well laid out. Plenty of tea/coffee etc. Great buffet breakfast, eggs, bacon, sausage, tomatoes etc. etc. or continental if preferred. Dining room staff most attentive and helpful. Plenty of parking and wonderful views over the lawns and lake area. Would definitely come again. Staff accolade goes to 'Baptiste' Mr Fixer with a smile!

"No interest, no empathy......."

2
19/07/2017

This is an hotel with everything going for it apart from the staff who appear to think their guests are making their nice hotel look untidy. First the positives: good location, good and large , modern rooms, excellent breakfast ( apart from the poached eggs that take at least a quarter of an hour to arrive) and good standards of cleanliness. Now the bits that are missing from this hotel's capabilities:- - on arrival, you find that the car parking is insufficient for the number of guests so you park in an access road which involves a ten-point turn as the road is quite narrow.. When asked, the receptionist suggests you park outside in the public road - the central post code areas of the city do have one of the highest level of car crime in the UK So, perhaps, not.a good recommendation. -during the evening, you try to get room service. There is no menu in the hotel guide, a fact greeted with dis-belief by the reception staff who eventually turn up with a replacement ( two A4 sheets) The number in the hotel guide is not working and the reception puts you through. 42 rings later, and i was counting by this time, One of the first question is "Do i have credit? Yes I do! (as £700+ has been locked out of my credit card just in case.) Food promised in 25 minutes "as we are a bit busy" Food arrives in 58 minutes - if this had been Domino's I should have got it for free - the food is excellent.. - house-keeping is erratic to say the least. Its all nice and clean but on two days of our stay shower gels and soap were taken away and not replaced. We were also short of a loo roll on one of the days. -staff attitudes were very puzzling: their was no engagement with us a their guests; no apologies for the things that were done badly. On leaving we were asked, Did we have an enjoyable stay?" On the reply, no not really", there was a blank look from the receptionist who had just billed me £562 for the pleasure of my company - with no hint of an inquiry about the cause of my dissatisfaction. i asked my wife if they had all been trained by the same people who have taught the staff of one of our national airlines to regard their passengers as nuisances who clutter up their nice clean aeroplanes. To summarise, good hotel with some very poor customer handling skills.

"Overnight graduation stay"

5
19/07/2017

Staff were really helpful in finding us a large rooom for myself, wife, oldest son and youngest son. Really good sized room with 2 separate sleeping areas, one with with a double and one with 2 twin beds. All the facility Ties you could need. Free use of the swimming pool, sauna a bonus after a long drive. Parking a bit tight but spaces available. Restaurant provodes an edequate but not massively extensive menu. Service was very good.

"A great stay for graduation day"

5
19/07/2017

We had three rooms, one for my disabled parents for two days. Hotel were very helpful and facilities were great. The grounds are fantastic and it is close to the centre of Sheffield (I had lots of trips so very useful). Breakfast was good despite being busy due to all the graduations.

"Shindig in Sheffield"

4
17/07/2017

We stayed en masse for a family wedding and it was an excellent location for both ceremony, reception and evening party. Our room was spacious, convenient and everything worked. The grounds were beautiful and just right for small children to play as was the pool. The food was good ,albeit service in the restaurant for a party of 8 ,very slow. The staff were overstretched but unfailingly courteous and good natured. As a wedding location for guests travelling long distances, it was excellent and also as a location for meetings and conferences. We all had a good time on all counts.

"Excellent customer service"

4
14/07/2017

Visited Sheffield and stayed at this hotel for 2 nights. On arrival, check in queue was very long but the very efficient, polite and utterly charming receptionist Zoe dealt with the situation so well, we were very impressed. Our room was a long hike from reception but very comfortable and clean. Sure, it was a bit tired but this is a very old, historic building oozing with character and if you have the time have a look at the décor and the ceilings in the old part of the hotel as they are wonderful. The grounds are lovely, beautifully kept and full of character. We were in Sheffield for a funeral and the wake was held at the hotel. It was beautifully handled by the restaurant staff. We enjoyed our stay and would definitely stay again if we are in the area. Once again, a big Thank You to Zoe and all of the staff who, with the exception of a gentleman who was on breakfast duty on our second morning and was very offhand to the point of rudeness, were very efficient and professional. You are a credit to Best Western.

"Second visit even better"

5
13/07/2017

My husband and I stayed here recently. I had quite a bit of trouble getting a room which I think may have been due to the fact they had a wedding on with lots of guests staying over. when we arrived we found we had been allocated a suite. This was room 500 which at first seemed quite a trek from reception. However, it was well worth it and once we knew the route it didn't seem so far. we had a large bedroom and a separate sitting room with a sofa bed, both of which had lovely views of the gardens. The bathroom had a bath with a shower over and a separate walk in shower cubicle plus two sinks. We were visiting our son so did not spend much time in the room which was a shame in some ways. Breakfast is very good here. They even provide vegetarian sausages cooked to order. we had lunch in the bar area on the Saturday and the food was good and quite reasonable. all the staff we met were friendly and helpful. Two very small points though. Our room had different types of coffee, tea and hot chocolate. It also had bottles of coke and some biscuits and chocolate bars. All very well received but a couple of small bottles of water would have been appreciated. The other point is that the walk in shower had no shelf or ledge of any description on which to stand the shower gel or shampoo. This meant either holding the containers or bending down to put them on the floor. A very minor point though.

"Sunday night stay"

4
12/07/2017

Kenwood Hall Hotel is located about a mile from Sheffield City Centre - very easy access especially if you use Uber. The hotel itself is in need of an update, if not repair and refurbishment. There are finer details in the rooms that make this place feel tired and outdated, though the bed was very comfy and relaxing. The power shower was great too. There are very nice grounds with a fishing lake and a nature trail which I recommend taking a walk through. The staff were excellent, professional and courteous throughout my stay. Free wifi login details were given and breakfast times, room service, spa facilities etc were explained upon check in. I can't comment on the spa as I didn't use it. Breakfast in bed was heavenly. I would visit again.

"Two nights in Sheffield"

4
10/07/2017

Older hotel, with a good restaurant and small bar. The rooms were fine, but took a bit of finding as the signposts missed out 239 and 339 etc... and I happened to have one of those. Sigh. Could do with a bit of an update, and by the looks of reception and the bar, a refresh is slowly underway. Absolutly beautiful grounds.

"Lovely Hotel, Dreadful Restaurant."

3
09/07/2017

This is an attractive hotel, set in beautiful grounds sloping down to a very picturesque lake, which it is possible to walk round. Care has to be taken, however, as the handrail at the side of the steps leading into the garden was almost completely detached from its supports, and was swinging loose. Also at the far side of the lake there was a vast pile of empty bottles, glasses and food containers. Our bedroom was lovely, large, with two queen size beds, two comfortable beds, a great view over the grounds and lake. The bathroom was good, with all of the necessary amenities. Better bedside lighting would have been appreciated. The receptionist Baptiste was excellent and extremely helpful. Unfortunately the young lady receptionist on duty when we arrived was completely the opposite, with a 'couldn't care less' attitude. The main problem at Kenwood Hall is the Lakeview Restaurant, where we had one evening meal and two breakfasts. For the evening meal there was very little gluten-free food available. The waitress even insisted that couscous was gluten-free - OH NO IT ISN'T, IT IS 100% DURUM WHEAT. I hope that no one with a nut allergy is advised by that young lady. At breakfast there was a large choice of food, but the 'hot' buffet both mornings was luke warm, and even one of the waitresses apologised that the chef had left most items swimming in oil. The gluten-free one of us ordered poached eggs on gluten-free toast; even freshly cooked, it was served stone cold. That is not acceptable. This is a very attractive hotel, conveniently placed, with friendly staff, completely let down by the restaurant. Management need to institute serious training for the kitchen and waiting staff, and possibly take a regular walk around the gardens to spot the easily rectifiable problems.

"Really good hotel in fabulous location"

5
05/07/2017

I had a massive double room overlooking the gardens. It was really comfortable. Fantastic WIFi service. Lovely dinner and nice wine. The staff were very helpful. I did not use the spa facilities but wish I had. I would stay here again as preference when in Sheffield.

"Food and drink was first class! Well done. "

5
27/06/2017

Very impressed with the food and service. Excellent! They catered for 30 of us and the 5 course meal was really tasty and the wines complemented all the dishes. Thank you to the staff. I thought I would not make the cheese course but it was irresistible.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Max Such a great review and Chef will be proud, we have a great menu which people love and the wines are picked as you stated to complement the food we have on offer and they do a fantastic job at this. I do hope you will be back soon to enjoy more great food. Anthony Robinson-Rooms Division Manager

"Quiet place to stop in a busy city"

5
26/06/2017

It was many years since we'd been in Sheffield so this was something of a punt. Based on a recommendation from the University we opted for this hotel, and we weren't disappointed. The bedrooms are pleasantly furnished and there is plenty of comfortable seats in the public areas. The staff were very helpful, and booked us a taxi to get us to the university on time. There is plenty of grounds for children to run off energy and although there was a wedding on the Saturday, we weren't conscious of any noise. Peace and quiet and a well stocked bar. Perfect.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear mrw25 It's fantastic to know that word has gotten out at how great Kenwood can be! We work closely with the University and have many guests stay at the hotel who attend the University/visit. We have fabulous grounds at the hotel which is one of Kenwoods best selling points which brings guests back to the hotel time and time again and it's great you felt the same way. Anthony Robinson-Rooms Division Manager

"Not up to the expected standard"

3
25/06/2017

Kenwood hall stands in magnificent gardens and is quite impressive to look at. With all the space at their disposal, you would expect to find ample parking for guests -NO- turn up early or park in the street. My wife and I had a standard room which was of adequate size, well furnished and clean. The bathroom had seen better days, but everything worked and was mostly clean. Breakfast was of the usual standard (ie. OK) but the dinner menu was uninspiring and we dined in town. When we returned, the door key failed to work and we had to go to reception to have it reprogrammed we then found that our room had not been serviced. It seems that nobody from housekeeping is available out of hours, so were found some clean towels and hospitality tray supplies and made our own bed. Thereafter, the door key failed again and maid service had at least one failure each day. We have used many Best Western hotels in the past (But not BW Plus) and this hotel failed to meet the standard we have com to expect.

"Busy,dated,hot"

3
24/06/2017

Arrived at 8pm on Friday but no parking left. Had to park on road outside. No air conditioning and window opening restricted so was super hot. Room overlooked from other rooms plus corridor so had to close curtains early. Shower almost unworkable - first shower took 20 mins as either scorching or freezing. Buffet breakfast but 40% more expensive if you don't commit 12 hours ahead. Oversll surprised this is 4* especially with no air conditioning in summer

"New owners-new prices!"

3
22/06/2017

This is a nice looking hotel in a very desirable area, quiet but very close to the city center, with parking and swimming pool/spa facilities.Very busy at weekends in Summer as popular for weddings-must look stunning on photos! Have stayed many times at Kenwood Hall as previously run by PH group, so booked a stay last week thinking things would be as good, if not better.Oh! Dear! Seems the only things that have changed are the prices...upwards.When booking a particular room, the price was considerably higher than our last visit and although with the previous company we had a discounted rate we were told a number of their rooms had been up-graded which explained the price increase. On checking into our usual room we found no changes at all...in fact we thought the room really was in need of a refresh as it was looking tatty. So Best Western you need to upgrade yourself and not just your prices. We will stay again but will be looking for a much better deal from the company and hopefully some refurbishments!

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Robinn56 Thank you for reviewing the hotel and wanting to return, our prices are extremely competitive within the Sheffield area and within time prices can rise but also some great deals can be found at fantastic prices by contacting the hotel directly. Yes you are right we are starting to modernise the hotel as we understand we are a little dated, we currently have new beds within bedrooms, new carpeting within some bedrooms and this will run throughout the hotel. Anthony Robinson-Rooms Division Manager

"Nice place for a weekend break"

4
21/06/2017

We were guest at Kenwood House for a lunch which was organised by the N.H.S Blood and platelet donors for a presentation for people who have given 100 or more donations. Kenwood House has a nice layout with a large banqueting room with large round tables which seat about 8 per table. The staff were very attentive and friendly and our set meal was well presented and enjoyable. Overall what we saw of Kenwood we would consider having a short break there in the future.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear UKC0uple What a great event you attended and myself and the team were extremely happy that it was brought to Kenwood Hall. We have great staff and the packages at the hotel are equally as great, when you decide to stay at the hotel for a break please do call our reservations team direct at the hotel and they can go through these with you. All the best. Anthony Robinson-Rooms Division Manager

"Nothing Special"

3
21/06/2017

Stayed here 16/17 June. Room 230 was drab and dreary and did not feel especially clean although the bedding was a good standard and the bed was comfortable. Cannot understand why I had to lie on the floor to use the safe which required more straightforward instructions. As for the genius who decided that 8am on a Saturday was a good time to have the lawns mowed, I have no words. Room service and breakfast buffet were fine. Wouldn't stay here again.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Allison S I'm sorry we weren't able to meet your expectations however I am glad you found the food and the comfort of your room a positive. We will certainly take your feedback on board and I do hope you will return to the hotel to see our improvements. Anthony Robinson-Rooms Division Manager

"best western kenwood hall"

5
19/06/2017

what can i say this hotel is awesome the surrounds are stunning we had a two night stay for the second time in a few months i love this hotel staff very good i could not fault any of them rooms are very nice breakfast really good as well as evening meal bar staff very helpful and pleasant swimming pool and sauna steam room really good i enjoyed relaxing time in the pool ect parking really good lots of parking spaces ill be back soon and will be booking two more nights if not more iv seen some reviews where people have put bad reviews i cant understand why as this hotel is one of the best hotels iv stayed in top marks from me thank you kenwood hall for a awesome stay ill be back for sure

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Hi Johni2017 Thank you very much for letting us know how awesome we can be, it's fantastic to know that all aspects of your stay from start to finish left you feeling so positive. We really do appreciate the feedback and this one will certainly put a smile on the Kenwood teams faces! Anthony Robinson-Rooms Division Manager

"Two night inclusive stay"

5
14/06/2017

We had a two night break including tickets for Chatsworth House,dinner on the first evening and full English breakfast oh and a cream tea on the afternoon of our choice. We were impressed with Kenwood Hall from the moment we walked into reception until the day we left . We had a wonderful greeting on reception where they confirmed all our details and gave us our tickets to Chatsworth and treated us like old friends. The room we had booked was a was a double room but we were surprised to be given a super king superior with its own private terrace overlooking the lake . We loved everything about the room which was clean airy and had patio doors leading to the terrace with table and chairs provided to just sit out and chill and watch the fountain on the lake ......beautiful . There was a well stocked tea and coffee bar including bottles of cokes and kit kats a nice touch . The bathroom had a bath and shower ( a must for my wife who enjoys her soak in the tub) and was of a good size too. If i had to nit pick it was that the wash basin had a large crack in it and the enamel was peeling off the bath and needed a deep clean. We had a three course meal in the restaurant i had the pork and my wife had the sea bream and trust me it was cooked to perfection as was our starters . Puds were just as good and we had a brilliant evening . Breakfast was also a joy and the staff in the restaurant went out of their way to make sure we wanted for nothing even going as far as going round each table to see if anyone wanted anymore at the buffet before they cleared it away . The service given by ALL staff was so impressive and made our stay such a delight . We cant wait to come again , thanks to everyone for making our stay so enjoyable. Just as a footnote we have been to other hotels on "special deals" and made to feel like second class guests but this could not have been further from the truth at Kenwood Hall. Andy and Claire Wade

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Mr and Mrs Wade What a great and truly inspiring review of the hotel. I am glad you enjoyed your complementary upgrade and the new Chatsworth House package we have available. We certainly hope you will be back as we have many more packages available at the hotel. Again thank you and we really do appreciate these great comments as it shows we really are doing a great job. Anthony Robinson-Rooms Division Manager

"Family Weekend"

4
13/06/2017

We met up with family in Sheffield and booked 2 rooms for 4 people for 1 night and the hotel met all our requirements. On arrival, we were pleasantly surprised to find our room had been upgraded to a Superior at no extra charge. The rooms were clean and the beds comfortable. The staff were friendly and helpful. The pool is small, but never the less, my sister and I enjoyed a swim before breakfast. We ate out in the evening but had an excellent breakfast in the dining room overlooking the lake and grounds. We would go back another time.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Piccadilly2017 Such a great review of the hotel which will certainly be passed onto the team at Kenwood. It's great to see you were both happy and surprised in regards to your upgrade as it's these little things that can make a guest want to revisit the hotel time and time again and clearly we have done something right. We look forward to seeing you soon at the hotel. Anthony Robinson-Rooms Division Manager

"Overnight stay"

4
13/06/2017

We stayed overnight after a family wedding. Although the room was a little dated, the bed was really comfortable, was very clean and had a lovely view of the gardens. The breakfast was nice, although we personally don't like having to do our own toast and get breakfast at the same time - would be nice to be served at table. Staff were very good, and nothing was too much trouble.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Lynnee_11 Thank you for your recent review of the hotel we really do appreciate all feedback. We understand the rooms are a tad dated but we hope to add a touch of modern decor to the bedrooms with our refurbishment program starting soon. In regards to breakfast we have a large selection of items within the buffet area and this offers our guests the ability to have as much or as little of the breakfast items as they would like. Again thank you for your review. Anthony Robinson-Rooms Division Manager

"18th birthday weekend "

3
12/06/2017

For my 18th birthday me and my boyfriend decided to stay at kenwood hotel, the room was awful, mould in the corner of the room and bathroom floor wet! And damp everywhere! This was an awful start to my celebration weekend! Only being a young couple we felt very vulnerable in the sense we felt as though they put us in that room because we was young and they thought we wouldn't complain! We complained and the woman who moved us room didn't seem very welcoming in the sense of sorting things out in a professional way and was quite rude! ( everything else was lovely, but disappointed with the size of the pool but grounds are lovely)! After our stay we wrote a complaint email to head office and got a free stay with evening meal and breakfast included! When we got to the hotel we was surprised we ended up with a lovely room and was very happy, we just thought the whole hotel could do with a makeover to make more modern! Wouldn't rate the food as being much, very over priced and not much to show for it! Overall the stay was lovely just a shame about the first stay as first impressions are very important!

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear ellie29grace I am certainly happy that you returned to the hotel to see what we can do best as I understand your first visit to the hotel did not meet your expectations but I do hope your second visit was able to do this. The food within the restaurant is prepared fresh and priced very competitively within the local area but I will pass your feedback onto the team in regards to your comments as many guests leave the hotel craving more of our delicious food. Again I do hope you will return to the hotel in the near future. Anthony Robinson-Rooms Division Manager

"Nice stay"

5
11/06/2017

Hotel is set in beautiful grounds with a lake which can be viewed from dining room. Our room was clean and comfortable - maybe a little dated but not a problem. Had dinner at Carluccios Eccisall Street which was lovely. Nice staff.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear LoraLane Such a fantastic review of the hotel, we have fantastic grounds and the team at the hotel certainly do go out of their way to make every guest feel welcome and I am glad they were able to do this for you. I certainly hope to see you soon at the hotel once more. Anthony Robinson-Rooms Division Manager

"Kenwood"

2
08/06/2017

Front desk staff was great, bar service was not good. I tried to order at the bar, the person acknowledged I could order at the bar and then left to clean tables completely ignoring me. After 10 minutes another guy was able to help me but then again I had to get up from the table and go to the bar to get him to provide me service.

"Change of management"

3
07/06/2017

Been going here on and off for a few years, always liked the place, felt it had a kind of quirky friendly atmosphere. There's a definite change in vibe; no ability to negotiate deals on low volume nights such as Sunday, management hung up on cancellation policies, a slight air of 'stick by the rules' has crept in. Best Western have put their guys in. Not to mention the awful pictures in the room. Maybe the management should spend more of their time worrying about the smelly bathrooms and the disgusting state of the sauna and steam room. Think you need to get your priorities right...

"Did Not Meet Expectations"

3
07/06/2017

My best friend got married and had her reception in the Kenwood Hall Suite, which is next door to the hotel. It was an amazing "do" and the caterers went out of their way to ensure our needs were met (allergic to dairy). However, the issue was with the room we had booked on "special offer" because we were part of the wedding party. We were told we got this on discount but to be honest, for the amount we paid (almost £100) we were not particularly happy. I booked the room in my name and I was told several times that check in was 2pm. So, after the wedding (and still in my bridesmaids dress), I met hubby there to check into the room to freshen up before the reception. Husband tried to check in first and was curtly told no, sorry, the room has not even been cleaned and is not available - he was promptly sent away. The tone of receptionist abruptly changed once I arrived though and I was immediately told they could offer me another room. This was despite being told via email some weeks before than the hubby was fine to check in ahead of me - clearly that's not always the case. This small issue aside, I reluctantly accepted this as we needed to get ready for the second half of the wedding. The room was what felt like a 20 mile walk away from the reception area through a maze of corridors and once we eventually found it the key card didn't work! We then had to traipse all the way back to reception to sort this out. The woman was less than helpful even going as far as asking if we had put it in the right way round (because we didn't think of that for ourselves)! We managed to figure out later that the cards were printed upside down. Take note Kenwood! Anyway, as for the room, it was ok I guess. The shower needs a desperate refurb and the windows were shockingly bad and needed urgent work. For a "luxury" hotel, I expected much much more for my £100 per night. The buffet breakfast was fine and the restaurant was more in keeping with the tone of the place. The only downside to this was that the waiter was rather short with us when we asked him a simple question because this involved him having to go back into the kitchen and check something with the chef. I didn't find the service up to par at all and frankly I felt like it was too much trouble for them. For example, I had to ask if there was a shorter route to the room (because it really was that far away from reception!). There was, a much easier route, but couldn't they have told me this on check in when I had a suitcase with me. Relatively minor complaints but put me off staying here again. Definitely not worth £100 a night.

"Hotel is nice but long wait in restaurant "

3
06/06/2017

The hotel is nice and the staff are friendly but the restaurant left a lot to be desired. Food and wine took ages to arrive and the restaurant was full of customers complaining about delays. When it arrived the food was OK but not something I would make a special journey for ... it would have probably tasted nicer if it arrived more quickly! There just seemed to be a bit of lack of care and attention to detail e.g. Menus handed to you upside down, table not cleared, paper napkins rather than cloth, waiting staff not that attentive and difficult to get someone's attention. We also would have liked a glass of something sparkling to start the meal but you can't buy anything by the glass. We are spending another night in the hotel ... but will be eating somewhere else.

"Staff went out of their way for us"

5
06/06/2017

We held our mother's wake at the Kenwood and were so glad we did. Delighted with the catering, they made it so easy for our guests. The area we were allocated was just the ticket, everyone was comfortable and there was plenty pf space for people to spread out. The weather was hot and sunny so we were able to spill out on to the terrace ..this was a bonus. Can't thank the staff enough for their attention to detail and the way they accommodated our requirements. A wonderful venue ..have stayed here many times and always been very satisfied.

, Anthony Robinson-Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Deltablade, Such a great review of the hotel and team members and I am glad they were able to support you and your guests at such an emotional time. This is what we like all of our guests to feel and yet again another happy guest. We appreciate all feedback and I will certainly pass this onto the team. Anthony-Rooms Division Manager

"Reasonable"

3
01/06/2017

I agree with other reviews on here, the hotel is in need of a refurb. If you look closely the rooms are a little tatty. The lack of air conditioning was a problem when we stayed, but it was unseasonably hot for May. Food was ok. I am hugely disappointed with the customer service we received following our stay. My wife lost her wedding ring - we believe in the bedroom - but only discovered it was missing when we returned home. I called and spoke to reception staff who said she'd look and would call back. We didn't receive a call and phoned back the next morning. Again we were told housekeeping would check and call back - once again my call wasn't returned. On the 3rd day I asked to speak to the manager who said she'd ask staff to have another look and would call me back. I'm still waiting for that call. Reasonably good stay but poor customer service. If you say you'll call back then you should!

"Great place but restaurant needs a shakeup."

5
01/06/2017

Second time we have stayed here and it is a truly beautiful spot, fabulous rooms, great leisure and spa facilities. However if you are in a rush, or even want a relaxing evening meal, don't go to the restaurant. Don't get me wrong the food is absolutely delicious but the wait, far too long, we booked a table for 8, got our starters at 9 and main at 9:40, poor service.

"'Lovely family Break'"

5
31/05/2017

We are a family of 4 and recently enjoyed a two night break. We had booked a family room which was a double room with a twin room adjoined to it. The room was a bit tired looking and we had no view as such (room 525) but we weren't really bothered as we had no intention of spending much time in the room apart from sleeping! All the staff we encountered were excellent and very friendly, from the lady on reception who checked us in, to the bar/restaurant staff and also the fitness centre staff. They are all a credit to the hotel and nothing too much trouble. We had a lovely meal in the restaurant both nights, be warned that there is a bit of a wait but well worth it and I would rather eat food cooked to order. I would definitely stay here again in the future.

"A good hotel"

4
29/05/2017

All of the staff we encountered in the hotel and gym/pool area were very friendly and helpful. However, we had a stressful check-out with a senior receptionist, who was inexplicably off-hand to us and other customers. If it hadn't been for this experience I would rate this hotel as excellent value for money.

, Anthony Robinson, Rooms Division Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Hannah K, I am glad you had a fantastic stay at Kenwood Hall, we strive to offer a great experience/atmosphere at the hotel which as you may have experienced is surrounded by tranquil gardens and a beautiful lake. I am sorry that not all aspects of your departure were as good as they should have been, can I ask you to email myself directly to look into this further please at [email protected] I look forward to hearing from you. Anthony

"Excellent "

4
24/05/2017

Enjoyed 4 nights here. An excellent location with beautiful surroundings. The staff are very well trained. We were greeted very warmly from Reception to the waiting staff at breakfast and even the cleaning staff. Nothing was too much trouble. The rooms are spacious and clean. My only criticism is the bathrooms could do with some attention. If not for this I would have given 5 stars. I would however highly recommended.

Richard H, Operations Manager at Best Western Plus Kenwood Hall Hotel, responded to this review
Dear Susan B Thank you very much for your kind review of the hotel. I am pleased that you were made to feel welcome where ever you visited. I will share your review with the team. Our maintenance team have made a great start on modernising the bathrooms so far. I hope to welcome you back to Sheffield in the near future. Kind regards, Richard H

"Nice hotel, lovely grounds, friendly staff"

3
23/05/2017

The hotel was booked as a base and we used it as such. It is located in a very nice part of Sheffield and close to Sharrow vale Road where we discovered some lovely local shops and a fantastic bakery for breakfast. The hotel was clean, the bed was comfortable and we had lovely white sheets. It was also very handy that it was dog friendly. The grounds are lovely and the original building is very nice. Our room was a bit dated but it was all we needed as we only used the place to sleep. I would rate the hotel GOOD but Trip advisor only lets me put Average or Very good.

"Very nice but not 4*"

4
21/05/2017

We stayed here for 2 nights with our 2 children. The look of the hotel from the outside and it's grounds are stunning. However, the rooms require updating and are not of 4* star quality. The food is lovely but we had a long wait both nights for our evening meal. The food and bar is expensive in my view (average of £5 per drink). Breakfast was very nice. Although kids eat free at breakfast, the price of the adult breakfast (£10pp per day on top of the price of the room) really meant that the kids didn't eat for free! The pool is small but clean and a nice temperature. The changing rooms were also clean. My only criticism would be that you have to walk down 2 flights of steps to get to the pool from the changing room which, when you're wet from being in the pool especially with young children, is dangerous and inconvenient. The staff however were very pleasant and helpful. Constantly apologising for the 'long wait' on food and bar service. Overall, a nice hotel but definitely not of 4* quality.

"A bubble of peace and quiet"

5
19/05/2017

I can't fault the hotel or staff. The building has lots of character and the grounds are so peaceful you wouldn't know you're in a busy city. Our suite was amazing - spotless, comfortable and with extras such as wine and soft drinks. The food is good and there was a broad choice for breakfast. The staff were all helpful and friendly. I would highly recommend Kenwood Hall, particularly for a special occasion.

"Excellent "

5
19/05/2017

Service from every member of staff was excellent. Excellent facilities and accommodation at a price cheaper than the premier inn. Would not hesitate to return when next in the area. Very good wifi connection in my room so I was able to capitalise on a night away and get loads done.

"Really nice experience and holiday in one "

5
18/05/2017

View the pictures on the web as you would be a fool to miss out, sharmin was really polite and professional who I would like to praise her always smiling and greeting us guest with really warming feel at all times From all staff.

"beautiful building but requires a refurb"

2
18/05/2017

Hotel is beautiful, however badly in need of an refurb in some areas. Some rooms not ideal if you have mobility issues as the hotel is vast with stairs and long corridors. Avoid room 502, it was unbearably hot (it's only May so can't imagine what the height of summer will be like). Unable to open windows more than 2" due to safety catches. The room was large, Four poster bed however very creaky. Shower was either hot or scalding, difficult to get in/out as it's a corner bath/Jacuzzi. The jacuzzi bath was faded 1970s pink and the jacuzzi controls removed. Unsure if the bath water was running yellowish or if it was the old jacuzzi outlets tainting the water. Bathroom blind didn't fit the window so anyone in the swimming pool could watch you on the throne. Unable to alter blind as fixings missing. Whoever completes the repairs needs a DIY course, bodge job have the feeling that no one cares about this grand spacious room. Breakfast great, quick service and polite staff. Evening meal disappointing when paying £13 for a pizza and getting a shop brought dried out base. Drinks very pricey. Staff were lovely, polite and professional. The room large and given the price of just under £60 with breakfast for two its a bargain however when in a hotel you need three things. A good nights sleep, shower and breakfast. Unfortunately only the breakfast delivered

" Business Trip"

5
18/05/2017

Quality venue! The grounds are quite beautiful and secluded it's also a great location that you could have a nice retreat! Spacious room, in fact more like a suite. The staff were really lovely! I will definitely be staying there again.

"Very pleasant stay"

5
17/05/2017

Using our Tesco Clubcard points, we decided to treat ourselves to a Suite & BB! The room (500), although a trek from the reception, was massive!..Complimentary soft drinks and bottle of wine.The room itself was spotless..with great views over the gardens The staff were friendly and polite...the food was of a good standard..the breakfast was plentiful. The only grumble was the price of the drinks..one Pint of lager,and a bottle of cider was just over £10!!!!!!

"Very disappointing"

2
11/05/2017

My husband booked us in here to celebrate my 50th birthday. The overall appearance of the exterior of the hotel is amazing. Very beautiful. The interior doesn't disappoint either, however the room we were given (and we had been upgraded) was lacking. It was no better than a Premier Inn. We booked a meal and that was disappointing to the point that we decided to leave and not spend the night in the hotel. It states that this is a 4 Star hotel, however it doesn't live up to its 4 Stars

"Disappointed - wouldn't go back "

2
10/05/2017

Stayed here for 3 nights because of working up in Sheffield. Considering how much it is to stay here I can't believe the price for what I got. The hotel is very old and dated and in need of a big sprucing session. The entrance is all grand etc but once you get in the room it's not good. The window looks like it's falling apart and about to fall out. The light in the bathroom wouldn't stop flickering, the towel holder was hanging off the wall. There was no plug next to the bed. I used one of the glasses to have a drink one night. Next night I found the same glass had just been turned over and not washed. There was an ominous stain on one of the lampshades in the room, again not good. The room was constantly boiling hot and you could hear banging of doors in the corridor at night. Not impressed at all. Don't bother staying here if you can help it.

"En route"

5
05/05/2017

Not stayed at this hotel but was not disappointed as I was given an upgrade to a double executive. Room was superb but the bathroom was a little tired! Food was excellent with the Lamb Tachin beautifully cooked nice and pink, perfect. Both starter and desserts were tasty and well presented, an all round excellent meal.

"Night away"

5
05/05/2017

Such a lovely hotel and grounds. Lovely lake - watch out for the heron and ducklings. Staff were very pleasant and polite, and the rooms were spacious and clean. Breakfast was delicious. 10 minute walk to some bars and shops.

"Wedding"

1
03/05/2017

After booking our room for 2 nights over a year ago we were very disappointed to say the least. Our room was filthy after complaining the staff said the hotel was fully booked and would have to wait until the following day to be moved. We went out that afternoon whilst cleaners re-cleaned our room. On returning after inspection it was clear that it had not been cleaner properly. We survived our 1st night just!! When we went for breakfast the following morning we went to reception & asked when we would be moved as we had a wedding at 1pm & wanted to be in the new room to get ready cos under no circumstances was I prepared to get ready in the dirty room. Unfortunately this was not to be, we had to shower & get almost ready in the room. We were all packed & ready to move but as time went on there was no sign of us moving. After a few calls to reception they told us our room would be ready in 15 mins & that someone would come & help us move. 30 mins later still no news so my husband made the mile walk to reception only for him to tell me the room was ready & we were moving ourselves!! As you can imagine my stress levels were rising. My husband returned we gathered our belongings & had to make a dash right across the other end of the hotel. We got to our new room & basically had to dump our belongings get changed & make our way back to the other end of the hotel for the wedding. We ended up arriving the same time as the bride & just managed to get seated as the bride walked into the room. When we got back to the new room later in the day we were greeted by a leaking toilet so had to put a towel on the floor & when I ran the water in the sink we found the sink was blocked & took a good few minutes for the water to drain. This basically ruined our expensive weekend & safe to say we will NOT return to the Kenwood Hall Sheffield.

"Family Gathering"

5
02/05/2017

First class in every respect. Event staff were brilliant from arranging the evening and then delivering on the day. Hotel rooms were spacious and spotlessly clean. 3 course dinner in private dining room was excellent. Hotel grounds and facilities were tremendous. Would have no hesitation in recommending this hotel to anyone - indeed, it will probably be the venue of choice for our next family get together.

"Spa day disappointment"

2
02/05/2017

Apart from the therapist,who was lovely and had magic fingers, this spa day was a real disappointment. We arrived half hour early so we could be filled in what we was to expect, but if we didn't ask then no one said anything. The facial I had was really nice and so was my husband's massage. There was no swimwear bag to put your costume in after the spa, no drinking water down where the steam room and sauna is, so you have to keep popping up and down stairs for this :( . After the spa a tea or coffee was included but no one new about this or could say were we were to go for this until we asked about 3 times. We eventually went to the bar in reception, so we decided to stay for a snack, I ordered something that resembled potato and leek soup. It was green and hot and was horrible and my husband ordered a ham sandwich. We had expected a hand carved ham but no it was horrible thin pre packed ham you get at cheap supermarkets. For £11 for the two snacks we expected better !!! Not very attentive at all !!!

"Very dIsappointed. Executive room - no A/C and saggy old mattress."

2
01/05/2017

I so wanted to like the Kenwood Hall hotel. We paid for an Executive Double so expected a nicer standard of room than the standard doubles, maybe something similar to the pictures on the hotel's website. We booked directly with the hotel and are Best Western loyalty club members. What we were given was a scruffy room, no air-con, curtains that didn't close resulting in shafts of bright sunlight early in the morning. This didn't bother my partner as he didn't get any sleep due to the saggy old mattress on the bed. The bathroom featured a cracked and peeling ceiling and an old, non-height adjustable shower. The rating of poor instead of terrible is because the grounds were very nice (they needed to be due to the terrible room) and pleasant staff. I'd avoided staying at the Kenwood Hall due to bad reviews in the past. However, recent reviews suggested refurbishment and were much more positive. I wish I hadn't bothered. There are far better hotels in Sheffield. We paid for an advertised 4 star room and got a room from a 2 star establishment last refurbished over 20 years ago. If the Executive rooms are a step up from standard rooms, I hate to think of the condition of those.

"The only good thing was the staff"

2
01/05/2017

For a hotel " at this level" it was a real let down. I am always reluctant to list items but in this case it is unavoidable. The bathroom was very tired with holes in the linen. From an average menu numerous items were unavailable. As was the one wine we fancied. I had tempura prawns which were notable for the almost total absence of any prawn and simply tasted of deep fried fat. My wife had a starter garnished with a yellowing cress like substance. To be fair the mains were mixed ,the lamb was very good but my average burger came with three slabs of un melted cheese. Deciding against risking pudding we retired to our room but unfortunately the presence of a door linking our room to the adjoining meant the when our neighbours arrived their every move was transmitted with full clarity. We asked for a quiet room but sadly the Boom Boom from the wedding carried and even after a hard day and a few beers it pretty loud in our room. As I say in my heading the only mitigation was the staff who were really good. Helpful and polite even the new waitress who had no idea which table was which - We went for this hotel expecting a quality experience and we're sadly disappointed. Should have gone to a travel lodge

"Not good if you can't do stairs "

3
26/04/2017

A huge hotel ... two or three wings but lifts only to one side so if your in the 400-520 rooms you need to Be able to get upstairs .. three flights , and be able to walk a fair way . Rather odd set up as you have to walk through the spa to get to your room ... ! Room very dated.. not sure when it was given 4 stars ... bed extremely uncomfortable , wallpaper ripped and carpet stained . Bathroom up 3 steps and mouldy ceiling and chipped tub. Receptionist said there was room service yet no menu for This . Wouldn't stay again .

"Bonnamassa Special "

4
25/04/2017

What a fantastic Hotel, with a magic charm, set in 11 acres of grounds with wildlife, staff are excellent, could not help enough, asked for extra towels, instantly on the bed, warm comfortable bar area and general bar menu was good, room was good , with a king size bed and patio view over the lake etc, no mini bar 24 room service at no extra cost makes up for this, there are coffee and tea making facilities with kit Kats and biscuits, bottles of coke also, bathrobes and slippers for the luxury feel provided, great selection of hot and cold foods for breakfast with all the juices, here are the bad points... but they not really... could do with a facelift or update , leisure facilities were basic according to our son of 22 years old who is into weights etc, if you want a sauna jacuzzi and relax in the pool , you will not be disappointed, we look forward to stopping again

"Absolutely fabulous"

5
24/04/2017

My stay at Kenwood Hall Hotel was so lovely. The hotel is situated in a quiet (seems rather posh) area in Sheffield but prices are reasonable. I had rang a few weeks before arrival and asked for a balcony room. Although the hotel was busy for a Monday night, a receptionist named 'Teri' - she may be the manager - ensured I was facilitated. Rooms are warm and spacious. My room had a lavassa coffee maker - cool!! Be sure to take time out to walk around the lake and spot some red squirrels. The pool and gym are more than adequate and if you're having a business meeting, try booking one of the rooms with beautiful ceiling paintings - at least if the meeting is boring, you can enjoy the exquisite surroundings. Finally, ask if they can give you a late checkout - it's worth it to see another sighting of those red squirrels!!

"Great Hotel...."

4
22/04/2017

We could not fault it. A lovely room overlooking green fields and gardens. So handy for walking into city centre takes a lovely 20 mins . Dined out in Orbital Square at Fabuous Japanese Restaurant ... Lots going on in Town as it's a Snooker Champonship at Crucible. Hotel has a small swimmining pool and lounges very nice. Breakfast very good read some very negative feedback can only imagine they came down late ..... I don't like cooked so had poached eggs porridge and Yummy natural yoghurt... Steaming hot coffee perfect.... Staff very helpful. Beautiful Buildings and Wonderful Grounds with Baby Ducklings Herons .....Ahhhh As said both enjoyed our stay here. Would definitely come again Maria

"Accomodating,helpful staff"

4
21/04/2017

Visited over the Easter weekend, staying for 3 nights.The first room we were offered was very hot & stuffy so we requested a move - this was effected effortlessly by Anthony on reception.Our 'new' room was more than adequate.We were also treated to a complimentary three course meal with a couple of drinks because of the inconvenience we suffered - unbelievable!! It is located about 15 minutes walk from the city centre & has absolutely beautifully, peaceful gardens with a stunning lake, complete with a small island in the middle and visiting herons. Unfortunately the jacuzzi was out of order; it would have been so relaxing to lounge in it , looking up through the roof windows at the passing clouds.The leisure facilities appear to be leased out to a separate business so we wouldn't criticise the hotel staff for this. Another slight draw back was that on the first morning there the hot water in the newer block where we stayed ran out by around 9.30 am. Maybe too many people were using the showers and baths at the same time. However, the hotel was warm so we weren't too putout by this unusual situation.

"Awful experience"

1
19/04/2017

My husband and I went to stay for our 34th wedding anniversary for 4 nights. It had been booked several weeks earlier. On arriving they had no record of our booking, but then found a booking for us for 2 weeks later - as we'd gone for our wedding anniversary we certainly would not have booked the wrong dates! No rooms of the type we'd booked were available. The room they eventually found for us was a long walk down musty corridors, and one door we passed through had chewing gum on the glass that remained there throughout our stay. The room outlook was nice and the bed comfortable but the T.V did not work, we were therefore moved to the room next door. Unfortunately these rooms were obviously for dog owners as throughout the duration of our stay we could hear them yapping. The manager assured us another room would be found for us but this never happened. Every evening we booked for dinner, and every evening they had no record of it. One night the bar person was unable to get my husbands pint of beer into a pint glass and so the rest was put into a small tumbler! The menu was limited and service was hit and miss. The hotel is very tired looking and in need of an update, complimentary toiliteries were not replaced once used, neither was tea and coffee, and one day my husband had to go on a hunt for toilet rolls. By the end of the stay it had become laughable. On the last morning we were shown to our breakfast table by a waiter and when we came back with our breakfast, another couple were sat there eating! There was obviously no system for keeping account of who they'd sat where. We have previously stayed in a Best Western hotel with good experience, however I would never return to this one, it was terrible.

"Easter stay"

3
19/04/2017

Went out for the Easter and stay at this hotel. We booked the family room, the room size is big and the beds are comfortable. We had dinner and breakfast at the hotel, however we found some small piece of cling film in the dinner and small piece of steel brushing in the breakfast. We were disappointed at the cleanness of the food!!

"A very pleasant stay"

5
19/04/2017

My Mother an I where visiting relatives over Easter and stayed at the Kenwood Hall. The staff are very attentive and professional. The evening meal was very good quality and perfectly cooked. The breakfast was very good as well. The bathroom could do with a refurb , and one of the sheets had a hole in it, but beds where very comfortable and the room was clean. I will definately stay here again.

"Stayed there associated with a visit to the World Snooker at the Crucible"

3
18/04/2017

Had a room which opened onto the lake with a regularly visiting heron! Beware these rooms are a long way from reception and you have to go down a number of stairs with your luggage to get to them. The hotel is slightly run down though the room was very comfortable. There is a new spa at the hotel which we did not try. Ate in the restaurant. The breakfast is a comprehensive buffet with lots of choice. For dinner, the service is a bit irregular so you can be left quite a time waiting to place your order or to get your bill. At one meal, they decided their service was sufficiently bad to take the wine off the bill. They don't really have enough parking in the main car park which leads to parking along the road where there is insufficient room to turn.

"Quiet location close to the city"

4
17/04/2017

I recently stayed in a twin room for one night. The room was on a lower floor, with a view of the garden which was at a higher level. We were able to check in despite arriving early. The room was a good size, with plenty of space between the beds. It was equipped with tea and coffee making facilities, an iron and ironing board and a safe. There was a large car park which was a definite advantage over some city centre hotels. It was an easy walk to the Eccleshall Road for cafes, shops and pubs. We did not make breakfast so I cannot comment on the food or service.

"All around good"

5
13/04/2017

We stayed 4 nights. Excellent staff, our room was clean & well maintained. Spa facilities & pool were good Grounds are stunning. Breakfast was buffet style & very good We ate 2 evening meals here, both were okay. You'll probably find better value & quality by going into the town

"Lovely Stay"

5
11/04/2017

We stayed here for my daughters 5th birthday last Sunday night and enjoyed it tremendously. The staff are lovely, especially Tom on the bar who cannot do enough for you. We had a chat about the golf that was on and he was incredibly polite. All the staff at breakfast were lovely and the breakfast itself was delicious. We decided to have room service as it was getting quite late for my daughter and the food was exquisite. Thank you Kenwood Hall for making my daughters birthday that little bit more special. We enjoyed hours in the leisure area.

Richard H, Operations Manager at Best Western Plus Kenwood Hall, responded to this review
Dear mikeyboyhilts Thank you very much for your 5 star feedback regarding your visit this weekend. I am pleased that your daughter had an enjoyable time for her 5th birthday. I will share your feedback with the team and pass on your thanks to Tom for your kind comments. We hope to welcome you back to the hotel in the near future. Kind regards, Richard H

"Very nice"

5
10/04/2017

Stayed here on business and staying away a few nights per week I like to ensure a hotel is comfy and this didn't disappoint. Place itself is lovely, staff were helpful, food and room service was great, tool was big, comfy and clean and everything was great. Would definitely recommend.

Richard H, Operations manager at Best Western Plus Kenwood Hall, responded to this review
Dear Guest Thank you for your feedback regarding your recent stay at Kenwood Hall Hotel. I was pleased to read that the hotel had everything you needed whilst visiting Sheffield. We hope to see you again very soon. Kind regards, Richard H

"Birthday Celebration "

5
10/04/2017

My family and I visited this Hotel this weekend and have to say we were extremely impressed. The lakeside room was beautiful with a lovely view. The staff however made it. We were served by three individuals that really stood out, Tom was the barman and breakfast waiter and it seemed nothing was too much trouble and he even went one step further the following day to make a point of checking we were enjoying our food throughout our stay. We were! Richard was a gentleman who took our evening meal order. He was very kind, chatty and genuinely interested in making sure guests like ourselves were enjoying our stay and had everything we needed. Both lovely gentleman. Zoe was a young lady who worked on the reception desk. She was lovely with our 5 year old daughter who's birthday it was. Exactly the kind of girl you would want to be greeted by on arrival. We will look forward to our next visit and hope these three individuals will still be there. Thank you.

Richard H, Operations manager at Best Western Plus Kenwood Hall, responded to this review
Dear GHSheffield1982 Thank you for your extensive review. I am pleased to hear that you and your family had an enjoyable birthday weekend at the hotel. Thank you also for your kind words regarding the team, I will share this great feedback with them all, I am sure they will be pleased with your comments. We hope to welcome you back to the hotel in the near future. Kind regards, Richard H

"Valentines Day 2017"

5
10/04/2017

Thank you to all the staff that did an amazing job that evening.Reception staff and the evening chef and waiting staff in the restaurant.All the table decorations were amazing as was the evening meal. First class. Our bedroom was very clean and comfortable. We enjoyed your gym,pool,Jacuzzi and steam room. We loved it all. Please pass on our comments to your amazing staff.

Richard H, Operations Manager at Best Western Plus Kenwood Hall, responded to this review
Dear jane t Thank you for the 5 star review of your recent stay. I will share your fantastic review with the team. We hope to welcome you back to the hotel in the near future. Kind regards, Richard H

"Moves up my ratings"

5
10/04/2017

Have stayed here several times and it has improved at each visit. When we checked in we found that our room was above a bar where a wedding reception was being held. The very pleasant guy on reception moved us without hesitation. The bar food was good and breakfast was up to it's previous high standards. The day we left the Sheffield half marathon was being held so lots of roads were closed. The very nice lady on reception helped us plot our way to the other side of the city and her routing proved to be excellent.

Richard H, Richard H at Best Western Plus Kenwood Hall, responded to this review
Dear Dave B Thank you for your 5 star review. I am glad you had a good experience with us once again. Your feedback will be shared with the wider team and I will personally pass on thanks to the 2 team members that you have mentioned. We hope to welcome you back to Kenwood Hall in the near future. Kind regards, Richard H

"Staff either disinterested or stressed; tired & grubby decor and furnishings; poor food. Basil Fawlty would do better!"

1
27/11/2016

We arrived to be greeted by a completely disinterested receptionist - no warm welcome or eye contact. The room was comfortable and quiet but the decor was tired and the furniture grubby. The safe was particularly irritating. This was located at the bottom back of the wardrobe meaning you had to lie flat on the floor to set it. As I hadn't packed my torch I couldn't see to use the safe! The radiator adjustment also required you to lie flat on the floor as the controls were underneath the radiator. There was no indicator on the radiator control to show hot and cold and it clearly hadn't been adjusted for about 20 years as it was almost impossible to turn by hand. Breakfast on the first morning was tiresome as they were obviously short-staffed. Some people were queuing for 10 minutes to be signed off for a table, the staff were stressed and very brusque and the supposedly hot food was lukewarm at best. Coffee took 10-15 minutes to arrive. We didn't stay for dinner but this was obviously the same as I heard a fellow guest complaining to the manager about cold food at dinner when I was checking out the next morning. All of this is rather sad because the hotel has a good location, is quiet and has lovely gardens. Decent hotel management would sort out most of the problems.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear Charles S, Thank you for reviewing your recent stay, feedback from our guests is a invaluable tool for us to continually review and improve our service. Our aim is always to ensure our guests have an enjoyable stay, I am saddened to hear that whilst you found the room comfortable and our location convenient, we have not achieved this on this occasion. I am sorry that you didn't feel able to communicate any of you concerns with our team during your stay so that we may have been able to rectify these and restore your faith in the hotel. Once again, thank you for taking the time to review your stay, I will ensure that the issues you have raised our addressed by our team. Kind regards, Becky

"Consistently good"

5
26/11/2016

Stay as enjoyable as any of many previous ones. Asked for a room in preferred spot and not only got it but found I was upgraded! ..whether a loyalty gesture or not it was a nice touch .. guests remember & appreciate these things. Interestingly, I had stayed in same room a while ago and it was pleasing to note that some housekeeping points I raised then (eg. basin tap had an unexpected fierce flow that caught you off guard) had all been remedied, so good to know feedback is followed up. Staff courteous & engaging as ever and the whole place spotless ..a tribute to the cleaning staff, often the unsung heroes in a hotel ..a big thank you to them. As with all hotels the room rates do move around so recommend you book on a cancellable basis then keep your eye on different sites as you may be able to bag a last minute bargain! Earlier this year the Kenwood was recently sold by PH Hotels to Vine Hotels (owned by Greg Dyke) and ‘badged' a Best Western (presumably under a quasi management buy-out) ..will look forward to seeing on subsequent visits how the hotel compares under the new regime ..recent stay suggests a seamless transition!

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear Deltablade, Thank you for reviewing your recent stay. Our team always work hard to delight our guests and I am pleased to hear that we were able to thank you for your loyalty with a complimentary upgrade on this occasion. As you rightly point out, the hotel has recently had a change of ownership and management. We are extremely proud of the continued work and effort the team have put in to making this as seamless as possible, it is lovely to hear that as a regular guest you have experienced this first hand. We have lots of exciting things planned at the hotel, I do hope that we will be welcoming you back soon and that you will be able to enjoy these as well. Once again thank you for taking the time to give us your feedback, I know that it will be a great source of motivation for the whole team. Kind regards, Becky

"Fantastic"

5
25/11/2016

Booked this hotel at last minute as a treat for the wife. What a gem. Lauren on reception was brilliant, Got an amazing room and the service was fantastic. My wife had a spa treatment which she said was brilliant. I cannot fault this hotel in any way and will certainly be back again very soon. Thanks to everyone

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear Mark S, Thank you for taking the time to review your recent stay. I am delighted that you were able to enjoy our brand new Spa facilities and had a great stay. I will be certain to pass on your kind comments to Lauren and the rest of the team. I do hope we will be welcoming you and your wife back in the not so distant future! Kind regards, Becky

"Comfortable "

4
21/11/2016

Stayed here for a 50th. Bright and friendly reception with an easy check in. Quite a large place so make sure you listen to the directions for your room. Our room was nicely decorated albeit on the small size however value for money. We were in a special rate of £99 B & B. Drinks were a bit pricey however it is a hotel so not unexpected £7.50 for a large Pinot, £11 for a large Sauvignon, £5 G & T. Breakfast in the morning was a buffet which was well stocked and had good variety of choice. Would recommend.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear Joanne L, Thank you for your review of your recent stay, I am delighted that you had an enjoyable and comfortable stay whilst attending your special event. I hope we will be welcoming you back in the not so distant future! Kind regards, Becky

"Poor First Impressions - Needs Renovation - Staff Ignorant - Avoid!"

2
15/11/2016

INITIAL IMPRESSION Arrived at approximately 1700 on a Friday. The young blonde receptionist was obviously on a personal call and steadfastly managed to ignore us for a full 5 minutes. Did not even have the courtesy to ask the caller to hold for a second whilst she acknowledged our presence, simply knocked on the door behind her and expected a colleague to drop everything and deal with us. We were given room 522, this is in the attic of the second oldest part of the hotel. You have to go up a floor, through the modern annexe with its variously odd angled floor ramps, past the leisure centre reception to a narrow wooden stair case (a total distance of about 200m). Once you have gone up the stairs you enter a corridor with noisy floorboards and feel like you are in the servant's quarters. ROOM FACILITIES Upon opening the room door we discovered that the only lights working were the bathroom and a small ceiling light in the alcove for the kettle. The door opened onto a short corridor with the bathroom to the left and a double wardrobe and kettle alcove to the right. On going down the corridor discovered that there was a living room of sorts and an opening into the bedroom. Also much to our constant amusement every floorboard squeaked horrendously! After much groping around in the dark eventually found how to illuminate the desk lamp in the "living room" and the two bedside lamps. This revealed that there were no other ceiling lamps anywhere in the "suite". Closer inspection of the room facilities revealed the bedding to be clean, but a little holey. Four good quality pillows. Tea and coffee making facilities were adequate, and a good quality television. The windows appeared to close well enough but the sills and surrounds are in need of attention. The bathroom was clean, but again needs refurbished. There were cracked floor tiles and the bath panel had a screw head sticking out that could easily cause injury to the less observant. The hotel had provided the usual range of complimentary toiletries and two half used toilet rolls (not a big issue but not what you would expect from a 4* hotel). MORE CUSTOMER SERVICE ISSUES Not overly impressed with things so far, called down to reception to ask for some additional bath towels. Waited 45 minutes for these to be delivered before eventually giving up and going out for the evening! Spoke to the reception manager on the way out, she was very apologetic and assured us that the towels would be in the room on our return. True to her word, they were. All towels were soft, clean, fluffy and absorbent. BREAKFAST The following morning, breakfast was good. We were early and it wasn't busy at all but the full range was already laid out on the buffet, from porridge and cereals to the usual fried fare with a wide selection of baked produce as well. We could not fault the quality of the food or the coffee or tea. Even on day 2 when it was very busy, the food quality was maintained, the buffet was rapidly replenished and the experience was pleasant. If I had to criticise it would be that the tables for 2 were a little small and space was cramped when you are taking full advantage of the range of breakfast foods. Also beware the bacon, it is an exceptionally salty variety. HOUSEKEEPING During our 3 night stay the room was adequately serviced. All consumables were replaced. The only criticism to be levelled at the housekeeping staff was that the servicing did not occur until about 1600Hrs during a stay over. Admittedly, the hotel had been very busy the night before and there would have been a lot of guests departing. Just one to bear in mind if you are going to be in your room during the day. CHECK-OUT After such an experience you would expect that we would have been wanting to give feedback to the hotel. On the final morning we went to reception armed with a list of things we were going to say (the content of this review). We came down the stairs to our favourite receptionist. I swear as soon as she saw us she picked up the phone to “make a call”. Faced with no one to speak to I had to take advantage of the “express checkout”. As we exited the door, miraculously the phone receiver went down! (Paranoia? Perhaps!) SUMMARY Poor general customer service, room desperately needs renovation and modernisation. Good breakfast, but struggling to justify the high tariff they are demanding.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear ailsakirton, Thank you for reviewing your recent stay. We always strive to ensure that every guest has an enjoyable experience and I am sorry to read that you felt our reception team were ignorant. I hope that you can see from our previous reviews that this is not the normal standard of service our guests experience and this feedback will be a source of great disappointment to our team. I will personally investigate the maintenance issues you have highlighted in your room and ensure that these are addressed immediately. I am happy to hear that you enjoyed our extensive breakfast buffet, I will make sure that this is passed on to our Restaurant team and Chefs. Once again thank you for taking the time to review your stay as it is only through this which we can hope to learn and improve. Kind regards, Becky

"Wedding guest"

3
07/11/2016

We was guests at a Family wedding, Upon arrival we could not check in until 2-00 pm even though the wedding was at 12-30 pm so asked if we could use the toilets just to freshen up we had arrived ready for the wedding so that was not a problem but then was informed that the ladies & gents was both out of order but we could use the invalid toilet.At this point there was a queue for the toilet. When we got the keys for the rooms there was no heating on at this time in the afternoon it was 5deg outside and to say we had just arrived from Spain it was rather cold.Later at tea time the heating came on but then went off through the night. The room was not 5 star luxury but adiquate for our needs.All in All I think the price per night was on the expensive side for the accomadation on offer.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear harryanneholt, Thank you for your review following your stay at Kenwood Hall. Whilst every effort is made to accommodate early check ins, unfortunately we can never guarantee that rooms will be ready prior to the advertised check in time. We have recently refurbished our public bathrooms and I am sorry to learn that this inconvenienced you during your stay with us, I am delighted to say that these works are now complete. I hope you had an enjoyable celebration with your family. Kind regards, Becky

"Good value, friendly staff"

4
06/11/2016

Positive points: shower pressure, large room, attentive and friendly staff, parking. The mattress was very comfortable. There is a beautiful view of the gardens and lake from some rooms. The decoration is not 'cookie cutter' modern hotel, but not designer either, more like a B&B feel. Negative point: the breakfast processes didn't quite work the day we were there, too much of a manual process to scale up with the number of diners.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear Colmenareno, Thank you for taking the time to review your recent stay with us. I am delighted that you had a comfortable stay and enjoyed our beautiful grounds. I will be sure to address your feedback on your breakfast experience with the Restaurant team. I hope we will be welcoming you back in the near future! Kind regards, Becky

"Lovely setting close to city centre"

5
03/11/2016

Going to a family party in the city centre, chose this hotel as only a £5.20 taxi ride from the centre but set in its own grounds is very peaceful. The room (a superior double) was a good size and with a view over the garden. The ensuite was good and the shower very powerful. There was a lift fortunately as walking about with crutches following an operation. The buffet breakfast therefore was a little challenging! However the food was good if standard breakfast fare. There is a walk around the grounds and lake. The staff were exceptionally helpful and my only complaint was that I didn't get the newspaper I ordered but they took it off the bill without question. All round a very pleasant haven. Due to foot issues, I didn't use the leisure facilities so cannot comment.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear outandroundabout, Thank you for taking the time to review your recent stay. I am delighted you had an enjoyable stay and I will be sure to pass on your kind comments to our team. I am sorry to hear you didn't receive your newspaper but I'm glad the team resolved that to your satisfaction. Once again thank you for your review, we look forward to welcoming you back to Kenwood Hall in the future!

"Luxury standard accomodation."

4
01/11/2016

Luxury standard accomodation. Difficult to say much about this hotel as it changed company hands while we were there. Therefore I hope minor repair problems in the room and lack of available facilities will be rectified by the new owners.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear Carol C, Thank you for reviewing your stay at Kenwood Hall. The hotel has recently had a change of ownership and works are already underway throughout the property. I hope we will be welcoming you back soon so you can enjoy these during your next visit to the area. Kind regards,

"Not 4 star throughout but OK"

3
01/11/2016

Ok the good bits: Good location for Sheffield centre Friendly reception staff Nice enough building and grounds Free parking Bed comfortable Friendly barman Good bar food - bit pricey but the pork ribs delicious, 4* standard here But there are some rather average bits: Room run down - peeling paint on bath, cracked toilet bowl, rusting on bath handle, plus a rather ageing decor throughout. Breakfast - half of it run out despite us arriving at 9.30 (30 min before end). Tables not cleared (at least 8) so looked like a war zone. Staff very unhappy and let us know why (apparently 2 staff down for busy breakfast) but only 28 people in restaurant when we were there so must have been earlier..... Solutions: Hotel must maintain a full breakfast right up to when it ends. Staffing or other issues should never be made the customer's problem. Senior managers were not evident - staff were very young and clearly harassed, crashing about, creating a distinct "please leave" message. Room was far from 4 star decor. Personally it was OK for a short stay but should be explicit on booking. I suspect there is a slow upgrade process, and we were in a cheaper room. That is fine, but be transparent. And maintain a full breakfast up to when you say. Those who had paid the rate of £14.95 pp for breakfast should be unhappy. No terminal problems, will probably go back next year to see how getting on.

Becky D, Manager at BEST WESTERN PLUS Kenwood Hall, responded to this review
Dear D R, Thank you for taking the time to review your stay at Kenwood Hall. I am glad that you found our location and free parking convenient. I will be sure to pass on your positive feedback to the reception and bar team members as it is always a great source of motivation. I am sorry to hear of the experience you had during breakfast, this is certainly not our normal standards of service and will be addressed by our Food & Beverage Manager. The hotel has recently had a change of ownership and works are already underway throughout the hotel. I do hope you will return next year and that we restore your faith in the hotel. Kind regards,