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Best Western i-City Shah Alam

A-GF-01, No. 6 Persiaran Multimedia, Shah Alam, 40000 Malaisie
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Contact the hotel
Contact the hotel
PHONE : +603 5521 9000
4.5 / 5
1280 Avis Tripadvisor
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Playground

Hotel services

Buisness Plus equipment
Free Parking
Free Wifi
Multilingual staff
Restaurant on site or nearby
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board
Refrigerators
The strong points

Activities

Playground

Hotel services

Buisness Plus equipment
Free Parking
Free Wifi
Multilingual staff
Restaurant on site or nearby
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board
Refrigerators

Description

Strategically located in Shah Alam, a key satellite city offering fast links to Kuala Lumpur and KL International Airport, Best Western i-City Shah Alam is the preferred choice for both local and international travelers. This contemporary 18-story hotel features elegant guest rooms and suites, all connected with free Wi-Fi. A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allow guests to sample delectable Asian and international flavors. The large amount of conference and banquet space means that corporate travelers can do business with ease. Located within the modern i-City complex, the hotel is just a 3-minute walk from i-City indoor-outdoor theme park. The CENTRAL i-City shopping mall is conveniently located within a 5-minute drive or a 10-minute walk from the hotel. It features 350 retail shops with three levels of basement car park and six levels of retail. Accessible from three major expressways, Best Western i-City Shah Alam offers the ultimate in convenience and connectivity for all travelers. A new tourism tax of MYR 10 per room per night will be applied to every booking, not included in the room rate. This tax is payable direct to the hotel upon check-in. All registered hotel guests are entitled to free unlimited water park access throughout their stay at Best Western i-City Shah Alam.

Activités

Customer reviews

4.5
based on 1280 guest reviews
Excellent
790
Very Good
298
Average
133
Poor
36
Terrible
24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Pleasant stay"
cleo m, 23 Novembre 2024

The check-in counter is still at L6. Renovations should be completed by end of the year. I checked in as a family and had great service from a gentleman Shah Azhar at the reception. He was attentive and acted proactively answering my questions on the parking, breakfast, rooms and such. His graciousness certainly made our stay enjoyable!

"Tip top hotel in the town that I can say"
Syafiqah F, 23 Novembre 2024

The service tip top bathroom tip top bedroom also tip top I request for room decor last minute but the team are super cooperative and also turn the deco room for my husband birthday very well decoration Also the reception name Ms Carol are very responsive and friendly Thank you Sure I will come again later 😍

"everything is very good."
captainamir68, 23 Novembre 2024

the hotel was very good, clean and comfortable. hotel's staffs were very good and really helpful. In room dining foods were very nice and tastyLocated in convenient and easy to find lication. value for money.

"The hotel accomodation is good, food is sufficient and delicious, staff name Carol are very helpful and clear explainati"
Odyssey02235229970, 22 Novembre 2024

The hotel accomodation is good, food is sufficient and delicious, staff name Carol are very helpful and clear explaination. The view of the room is good. Near to exciting icity park. Can send kids to play nearby. Parking hotel is provided and sufficient. Recommended.

"Overall we are satisfied with the service provided by the hotel during our evet and also before the event. The hotel org"
Road58887313357, 19 Novembre 2024

Overall we are satisfied with the service provided by the hotel during our evet and also before the event. The hotel organizer Ms. Sabrinanatasya was very helpful and was there until the end of our event. She is very dedicated in making sure our event runs smoothly until the end. Although at the beginning our team faced a little problem to setup the deco because it rained heavily that day, but finally with the help of Miss Sabrinanatasya and her team, our program ended up running smoothly.

"The best family escape!"
Maps46790378671, 16 Novembre 2024

Really good and best experience stay here. Will come back and bring others family here. Superb!!!! I love it!!! Love it absolutely amazing! Anak anak suka, mak ayah pon suka, so semuaaaaa happy sangat! Ms Anareta at reception really really good and help me! Good staff!!

"Birthday staycation "
budakz s, 16 Novembre 2024

It was a birthday trip for my husband. So we choose to stay here for staycation. The food range for breakfast is a lot covering different level of people. It was good staycation. Only that they are having renovation right now. So the entrance is quite confusing. -Noral

"Thank you Annarita"
Dream19077520968, 16 Novembre 2024

Thank you for the wonderfull stay best wester it was calm and nice but the renovtion sound malam pun boleh dengar. Thank you to ms anareta for the great service Best place for family and friends and breakfast amazing ........................Love

"Best Service from Ms Anareta"
Seaside31259723357, 16 Novembre 2024

Thank you ms anareta. Very friendly and helpfull and its was a wonderful stay being here, will come again after the renovation my kids enjoy the breakfast and view. Only sad thing was the rain heavy rain everyday. Best western thank you for the amazing stay

"Nice Hotel ‼️‼️"
faeezmunirah, 11 Novembre 2024

This hotel was really nice.. there are so many type of food during breakfast and its taste are so good. The crew hotel was really nice and friendly. Beside, the parking reserved for customer is really good and comfortablr

"Quick City Gateway"
601antonyd, 02 Novembre 2024

Book this stay during the Deepavali holiday break. Was a good gateway from the city bustle. Staff was friendly. Checking was smooth. In room dining was excellent but slightly pricey. Overall all was good.

"The best hotel with waterpark"
Venture60013801028, 01 Novembre 2024

The hotel was clean, room are spacious and kid friendly. breakfast also are good and variety. The staff also friendly and very helpful. And the best part is we get the free tickets to full access waterpark. Thank you Carol & Shawardeh 👍👍👍❤️

"Best for family with kids."
Vacation68505034671, 31 Octobre 2024

We stayed on 31th of October 2024. Overall very good experience. The room is facilitated with all basic necessaties including iron and hair dryer. Extra amenities can be requested just by a phone call. All staffs really good, helpful, and friendly. One of them I know is Miss Carol. Thanks a lot for your great hospittality.

"Great Check in experience"
Passenger01072671167, 31 Octobre 2024

Check in is smooth and stay is great. thanks Amira for great service and helping. Room is clean and so happy theme park view room offer and kids are so happy to see the great view . Overall experience is great and strongly recommend for all family .

"Recommended to stay, friendly staff and good location"
Seaside40522459628, 30 Octobre 2024

Second time staying at Best Western, good place to stay for vacation due to strategic location at centre I-city Shah Alam. The front desk, En Shah Azhar was very friendly and able to do the check-in process smoothly. Will come again for next vacation.

"All good"
farayusof, 29 Octobre 2024

Good services and friendly staff .Food also variety of choice. Spacious room.Best water park and games.Kids surely enjoy the vacation. Parking also as easy as ABC.No charges,just need to validate parking ticket at the lobby.

"Nice for staycation"
Fearless12141349788, 26 Octobre 2024

Room and facilities okay , clean and bed all nice however parking quite confusing to get especially for wheelchair accessible , convenient to go to theme park icity, mall all nearby the area. Choice of Food also easy to find overall okay for short vacation with couple and family

"Good customer frontdesk service"
Seong Wee c, 23 Octobre 2024

Good business meeting area and service crews are friendly! Especially Carol doing front desk really very helpful!!! Thank you Good environment Good meeting room Good staffs Clean room Comfortable room Toilet clean Cleaning crews r good

"A Good an Recommeded Hotel"
Nur Adibah M, 12 Octobre 2024

the hotel was good..everytime i go to shah alam this will be the hotel i that i choose because i will get free ticket for the waterpark..the accomodation and facilities was great and good..the front office assistant also friendly and very politely when assist customer and the cafe was good and all the dishes great..the locations for this hotel also strategic..near to the i city and the view was nice..i will come next time if i visit to shah alam..and to the front assistant carol was nice and help me during my stay in this hotel..overall nica staycation here! really recommemded =)

"Perfect gateway"
syakilawani123, 12 Octobre 2024

This is my first time here. Plus, the front desk staff is very friendly and kind , Ms Shawardah and all the receptionist team is very helpful. In addition, the room is very clean and comfy bed. I will suggest this hotel to my fellow friebds

"Good"
fiezz33, 01 Octobre 2024

Good service and nice room. Room clean and tidy. Bathroom also clean. Only that can provide more variety of toileteries such as soap, cotton bud, shaver, tooth brush & paste. Overall i felt satisfied over my stay at Best Western.

"Exceptional Stay with Excellent Service at Best Western i-City Shah Alam"
Hsiang Boon N, 26 Septembre 2024

My wife and I had a wonderful stay at Best Western i-City Shah Alam. The hotel's location is convenient, and we thoroughly enjoyed our time there, largely thanks to the excellent service provided by the staff. I'd like to extend my gratitude to the Director of Sales, Mr. Eric Kuk, as well as the reception team—especially Amirul, Carol, Shawardah, and Ashraf. Our room was comfortable, and the morning buffet was excellent.

"Amazing"
Nur F, 22 Septembre 2024

our staycation on last 12/9 was really good. we we surprised with the services from staff, rooms and foods ! definitely worth the price. we've took all day happiness package for 1 night superior room stay and its include all the i-city attraction. upon check in, superior room was fully occupied but they upgrade our room to i suite instead. Kudos to all the team especially to Mr Khairul, Ms Mira and Ms Carol, as well the the cafe team which i forgot the names but my kid have put up stars on the feedback form. Will plan for next staycation here again !

"Peace sleep"
UBK2999, 21 Septembre 2024

During my stay at the Best Western Hotel, I experienced exceptional service from the staff, who were attentive and friendly. The rooms were immaculate, and the amenities were top-notch. Dining options exceeded expectations, offering a delightful culinary experience. The location was convenient, making it easy to explore local attractions. Overall, the combination of luxurious accommodations and outstanding service made my stay truly memorable. Highly recommend for anyone seeking a top-tier hotel experience.

"Stay and Relax"
haiza m, 20 Septembre 2024

Anareta and Dhiya, Khairul were very helpful and friendly... very recommended for family and short trip.We will come even after rebranding of the hotel very close to the theme park and water park and cant forget the mall with alot shops ' shop till you drop '

"nice"
Roam29004181240, 20 Septembre 2024

room nice, very comfortable, breakfast very good .... very suitable for family trip. thank you ms carol and mr asyraf, very good service from them. already come many time..... will come again in future. Got free waterpark ticket for each room.

"best western"
siti saffeqah y, 17 Septembre 2024

strongly recommended for all those coming for holiday.. łövē all the facilities, superb breakfast, and all the staff are soo helpful n very nice.. tqq and keep it up❤️❤️❤️❤️❤️ u can redeem a free waterpark here.. no need to buy for the tickets ya..thanks also to staff name carol for ur help ,

"Wonderful stay"
M. Raihan Hafiz Y, 16 Septembre 2024

Very good location..at i city..a place for a family to spend when holidays come.. Arrived at almost midnight after 7 hours driving from jb..Check in was smooth..cudos to the Malay guy(forgot to get his name)..booked 2 rooms and given connecting rooms a great additional points..rooms are nice and comfortable..got a very good sleep Having breakfast at the coffee house..have a nice selection of foods..taste was nice too At reception counter to get waterpark ticket..greeted by Carol..great hospitality service given by that your lady 👏 Overall had a great experience at this hotel

"Walking distance to icity"
Guide59534411667, 15 Septembre 2024

The hotel is near to icity, just walking distance. The hotel is great. The breakfast is awesome with lots of choices, Asian, Chinese, Indian. The staff is friendly especially ms carol. The receptionist is open 24 hours which makes it easier to check in.

"Tea break in sweating...."
odiesin, 12 Septembre 2024

I am not room guest but I went there for High Tea buffet. MY experience is too hot even the restaurant have air condition. But sunlight direct to restaurant. My suggestion is either install tinted film or use window curtain.

"Great experience"
Travel39354687542, 31 Août 2024

Staff so friendly and helpful .Assist by Ms Carol . Room really clean and tidy .Request to get high floor room and got so nice view . More benefit to get free waterpark ticket .So great .Next time will repeat again to come to Best Western .Good Service .Thank you to Ms Carol ❤️

"Wehoo"
FarAway04161413933, 26 Août 2024

Reasonable price for stay. Free ticket to waterpark - kids love it!. Good room ambience. Breakfast totally great Staff is super helpful & friendly Water heater not functioning well, need to properly adjust. Water comes out of the air conditioner. Great experience overall!

"Helpful, nice buffet breakfast, worth its price, worth the stay!"
Paradise38493330481, 26 Août 2024

Our group stayed for almost 1 week at the hotel. Staffs are very friendly and most importantly are helpful, especially Jess as i have been dealing with her from the beginning. Buffet breakfast served with a lot of variety, and what i like the most is their pastries. Chocolate pastries are my fav! And also, the butler will always gives you that very warm welcome with his smile.

"It's all worth staying there."
Stay29712430200, 26 Août 2024

the place is convenient to attraction place but it is not easy to find.It is a nice hotel to stay with family with little kids because the hotel just next to i-city Shah Alam and it is just a few minutes walk. I recommend it to anyone who wish to visit i-city.

"Good experience"
jadt43, 24 Août 2024

Good and friendly service. Rooms were clean. Bfast was ok (good). Location to I-City very close (walking distance). Even the foreign workers are helpful. However, the exterior could use some repainting or upgrading. And the lobby could use some extra brightening effects (lights) and music.

"Best Place for Stay and Celebrate"
Seaside37521280160, 24 Août 2024

Excellent service from Ms.Anareta and Very helpful boy from Mr.Surenthran. Was very hard and the sign to come into the hotel very bad please do something on it. I will recommend this stay to my family. Thank you Shah Fitri to make us have this beautiful event and memories.

"A place to go to if I had some business in klang valley area"
JamieSarah_19, 22 Août 2024

I had an excellent stay at this hotel! The staff was incredibly welcoming and attentive, making sure all my needs were met. The room was comfortable, and well-equipped with all the essentials. The location was perfect, with easy access to nearby attractions. The on-site amenities, including the restaurant were top-notch. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

"Front desk manager to the rescue"
DayTrip824422, 22 Août 2024

Had a problem with agoda online booking but fortunately the frontdesk manager was very helpful and managed to offer a deal and cancelled the previous wrongly booking and booked a right date. .Kenny .. the manager.. tqvm for your assistance

"Dissatisfied with your staff attitude"
HaniffI2, 12 Août 2024

Full choice of food. Dissatisfied with double standard service from front desk staf. When chinese customer infront, different voice level and eye contact. But when im Malay, no eye contact and different level of voice. Your staf is the one malay with spectacle, tall and skinny. plus late checkin when im arriving far away from penang. Should checkin 1400 in the paper but got the key at 1545. Your staf always ask to go have a chill, but i need a rest from long journey.

"Excellent"
Navigate65405414982, 10 Août 2024

👍highly recommended. I had an expectional experience. The room was clean ,comfortable and well maintained room. the food is also delicious and variety. The amenities was excellent. Near to theme park & water park. The staff Carol are friendly and helpfull. Will came back to this hotel again.

"Very helpfull staff and nice facility. The food also amazing and plentifull. I would recommend this anytime !"
Vacation26797874389, 09 Août 2024

Nice hotel and very good facility. Friendly and helpfull staff counter. Ive been here 3 times and never regret coming. I will be coming here again whenever im in shah alam. The best hotel ever. The food also amazing and plentifull. I would recommend this to anyone !!

"What a day"
Sightsee40327952377, 09 Août 2024

Went to the hotel for lunch. Ordered 2 Go Big and a beef burger. The foods were really good! The waitress Nazarina was so friendly and even told us who cooked the food so compliments to the chef also, chef Hazri. I secretly ordered a sliced cake for my mom's birthday and I was surprised that almost the whole staff came to sing us the birthday song! Upon payment, another staff came by and greeted us asking about our dining experience. It was unexpected so the thought of asking us about it is very admirable! 10/10 would come again

"Great experiance"
Voyage23653759403, 08 Août 2024

Great experiance. The Good experiance: 1.Mr. Shah Azhar welcome with greate attitude and friendly 2.The room service was so greate. The room was so clean and confortable. 3. The security was polite 4. Great viewport of I-City 5. Free parking 6. Provided complete toleri The Bad Experiance: 1. Hard to find a hotel location. 2. The pillow is so soft

"Best Business Trip to Stay"
Dreamer05790281533, 06 Août 2024

Thank you shah azhar very friendly person makes me smile everytime when i come and Anareta and dhiya verg friendly service as well. Every business trip makes me happy to stay. I recomment my friends and family to come and stay at Best Western Hotel.

"Best hotel in Shah Alam!"
Curious24219087903, 03 Août 2024

The staff at this hotel were incredibly welcoming and helpful throughout our stay. Especially Ms. Rubaa, really helping us with a various query. rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast in the morning and loved the convenient location close to major attractions.

"Best hotel at the icity"
Wanderer50047031108, 03 Août 2024

Came here for a weekend getaway and work. We had a wonderful time. A very heart warming welcoming abd helpful experience at the front desk during checked-in time. Followed with a surprise from the hotel for the complimentary breakfast and best view room (icity view). The night scenery was so beautiful. Convenient car park, nearby shop and f&b outlets. The staff from the receptionist, guards and room service are great. Very polite and always variety breakfast and it was good, the lift function well, no queue, the WIFl consider well speed. The clean & spacious room & toilet. My kid very love it we can just walk around the icity.

"Good experience!"
Road47051512463, 02 Août 2024

I thoroughly enjoyed my stay at this hotel. The stunning view was a highlight, and the welcoming staff, especially Mrs. Carol, made me feel right at home. Her exceptional hospitality was truly appreciated. The hotel's facilities are top-notch and perfect for families with children. The diverse food options were delicious, and the comfortable, peaceful room provided a restful sleep. 5 stars!

"Best Western i-City Shah Alam"
Cruiser38560763387, 01 Août 2024

Interesting and nice hotel. close to the theme park and water park. The best service from Carol, good, friendly service and very helpful . Nice room very comfortable. Will recommend to others. Parking is also easy and available (hotel parking). Wish to come again next time 😉😉😉⭐️🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟💫✨

"Value for money"
Tour00219772806, 30 Juillet 2024

The rooms and the bathroom were extremely clean. We were given an early check in although we did not request one prior to arriving. The staff at the reception (Ruba and Carol) were very helpful with guiding us around I-city. Truly value for the money.

"Recommended hotel to stay"
Wanderer68268001955, 30 Juillet 2024

Good service. This is my second time stayed here. Easy parking. Near the shop & icity. All the staff are very friendly ya. Thank you to Miss Sofina for the kind service. All food also tasty & delicious. Love the dim sum. My daughter also like to eat the pancake & waffer. Keep it up!

"10/10"
Tour08108429880, 27 Juillet 2024

10/10 hotel best experience value for money great service by intan , shawaidah during check in and check out. Breakfast sedap gilerrrrrr for a 3 start honestly breakfast was very very delicious. Thank you best western hotel. For the price i paid exceed expectations

"Best Western Hotel is amazing!"
Atirah A, 21 Juillet 2024

Excellent experience! The room were clean, neat and tidy. One more there is no bug at all. Im very happy with day. Staff are friendly and our sales exec did his best to give us the best. Thanks to En Shah Fitrie, you did a very great job. Surely will come again :)

"The best world hotel"
GoPlaces62626982947, 21 Juillet 2024

The room is clean and tidy. The toilet is clean. The staff is friendly and always smiling. The location is very strategic and very close with water world and i city. The food is bery delicious and had some many option to choose from. I will definitely recommend best world hotel to my family and friends. Thank you MR SHAH FITRIE for entertain us and helping us with our hotel booking.

"The best western hotel amazing"
Mobile61616175527, 21 Juillet 2024

Best service ever and tiptop.. the room very clean and tidy.. all the staff very friendly and always smile.. the food very delicious.. the best view because my room view is the city light of icity park and it was very amazing.. all places just nearby so i dont need to use car..

"Staycation"
Vanessa K, 20 Juillet 2024

I was surprise eventhough its branded 3 star hotel but the exceptional service by the reception staffs im not sure if u get her name right A lady bynthe name Inton, caroline and also the person at the door was very warm and welcoming. Only downside if possible the hotel provide a transfer to the water park.

"Wonderful, amazing, beautiful"
Flyer46043099705, 20 Juillet 2024

The birthday event organized for my mom was made beautifully n with success, mostly with the help of the crew n staff of the View Cafe at Best Western iCity in Shah Alam. We were also amazed with d variety offood, drinks, dessert prepared bt the chefs of tbe View Cafe. Notforgetting the sweet clown with his magical hands... My mom was happy with the love-shaped balloon made for her. Thank u for d wonderful experience!!!!

"July I City Trip"
freshtulip11, 13 Juillet 2024

Hotel room is cosy and nice but bathroom a bit of sewage smell. Near to waterpark & theme park & even shopping mall i city. Walking distance. Breakfast is very nice with lots of choices. Affordable price. Staffs are helpful & kind- credit to warda, ruba & carol and also every staffs i met there. Check in & out processes were fast. Recommended for family with kids vacation.

"I am a happy customer"
Resort56962102008, 13 Juillet 2024

Room is so comfortable worth it for the price. Walking distance to themepark which is so convenience. And staff here are very friendly especially staff Carol, Azhan, Yul and Sha. Overall, i will repeat again in the future. Thanks for a good service.

"Best western hotel"
Passport21634834534, 13 Juillet 2024

Th best western hotel is suitable for family vacation.the food is quiet variety and taste.the room is clean and the space suitable for family. The hotel very near by game/ waterworld and convinience to our family. I'm very satisifed for the treat by the staff and the whole BS.

"5 stay stay❤️"
Daydream41952572836, 04 Juillet 2024

“Beautiful stay! Best western hotel is a perfect place to stay in Shah Alam, we got 2 free ticket to enter icity waterpark just walk for 5 minit only.The room was very pleasant, it was cozy and clean.The hotel staff name Carol has always been friendly, patient and helpful. That impressed me the most.Breakfast was enjoyable and had a good selection with attentive staff.On my next stays, I will definitely check into Best Western again. The price performance ratio is very good." "

"My comfort space"
Siti hajar H, 27 Juin 2024

The customer service by Carol is very helpful, polite and friendly. She was politely suggested the best offer that the Best Western Hotel had.I am satisfied with the Carol service. The room is clean,comfortable and very ambient. The pillow is the fluffiest that I ever had in any hotel.

"the good service also the best hotel in shah alam"
Navigate09273372439, 23 Juin 2024

staff name mr darwish and staff name mr ahnaf is very helpful and have a very sweet smile . i have a good experiences in this lunch i have go to many restaurant in shah alam but this hotel name best western icity is the best in the shah alam , i was very sastified

"GOOD JOB"
NORIHAN C, 16 Juin 2024

good jobbbbbbbbbbbbbbbbbbbb. Kita semua happy . Next time bt lgi aktiviti2 yg menarik . Staf friendly . Tq staf ..rendib, chef rosnani ,izatul , nazarina ,darwishhhhhhhh..Good job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"The best hotel in Shah Alam"
Adventure02281443719, 15 Juin 2024

The best hotel ever..Provide all happy for my kid..I city light 5min walking distance from hotel..Got 2 free tickets water park(5 min walking distance also) Staff name Shah Azhar n Warda the best..Best of luck..Will repeat again next time..

"Good hospitality"
fairuz akmar R, 15 Juin 2024

We came for celebrating father's day..great hospitality nice food and performances.. staff are friendly…especially Fendi, izzatul, darwish and nazarina great us with smile when we arrived.. just the place so cold..if u can adjust the aircond since the guest not so crowd

"Amazing hospitality"
kamil h, 14 Juin 2024

The staff is very friendly and helpful especially shah and azhan. The give the most welcoming check in and bunch of useful tips for the stay. Free waterpark when you check in and they have the best facilities. Overall it can never be better. Awesome 👍🏻

"Great deal with great stay"
Fearless36452422280, 14 Juin 2024

Services was great and the room was comfortable. Super friendly staff and helpful throughout the stay. Best part is easy access to I-city theme park and near to I-city central. The parking is free provided by hotel. Moreover, we got free 2 tickets to enter I-city Water World!

"Training, Meal & Accommodation"
Sightsee61712996021, 10 Juin 2024

Clean ambience, good size meeting room that is well-equipped with training tools such as projector, PA system and lighting/aircond. Good choices of buffet for both breakfast and lunch. Free flow coffee/tea during meeting. Accommodation is slightly smaller room with yellow lighting.

"Great service for staff Shah Azhar"
Dream50779849988, 10 Juin 2024

Shah Azhar service is very good! He provided a best service! I forgot my bottle leave in grab car, the driver pass the bottle to him. Shah Azhar call me saying that bottle with him at lobby counter with a safe condition and asking me need room service for sending me bottle… he called once again to confirm after my bottle delivered. Thanks best western hotel! Excellent services!! Will ask my company continue collaboration with you!

"Good hotel"
iqbalhakim43, 09 Juin 2024

Near to all attractions in i-city. Just park your car at hotel guest parking lot & you can go to others attractions by walking only.

"Reasonable price with 5 star service"
DayTrip39718683574, 06 Juin 2024

Nice hotel with superb surrounding... Front desk Shah Azhar was great at service in front desk.... The hotel surrounded by amusing lights n Icity mall considered unique n outstanding for those with young children n those who love to take photo shoots

"Sweet experience from room 1702"
Daydream67177885402, 02 Juin 2024

We have met with the best staff in this hotel which is kenny. We really appreciate your asisstance with us kenny and shah azhar. This is by far our best experience of hotel with comfortable sleeping place and tastiest food we have ever tasted. Thank you for this memorable experience and will surely be repeating to visit this hotel. Thank you, Mahmud, Room 1702 ❤️

"Above expectations"
Steven L, 30 Mai 2024

Worth money can't expect much restaurant waiters should improve not to be too robotic. But food was delicious compared to the 5 star / 4 stars brand i have stayed kodus to the chef well done!. Commendation to wan intan at the reception made me feel that i was checking in at a 5 star hotel not a 3 star the way she treated me and to other customer not just me. Overall good stay will sure come back

"High price with high disappointment"
cjfitcoach, 30 Mai 2024

with the price we paid RM350 per night, we truly regretted when a few other options around who were newer, cleaner and better service were charging the same. The room had the smell of smoke. The carpet looked old. The aircon had dust in it that you could see from anywhere in the room, it was so obvious. The vinyl flooring looked like it's coming off, a lil uneven. When we arrived, no one helped us with our luggage from drop off to room. I will not go back unless you guys seriously look into some refurbishment because the whole place is just not up to the standard when you are asking for RM250+ per night and add another RM100 for an additional bed which then makes it even more expensive that doesn't justify

"Good service"
Trek34318698724, 27 Mai 2024

The price breakfast price is affordable. Best breakfast hotel ever in my life during my staycation rather than other hotel in Shah Alam. I like the way your staff delivered service especially miss sabrina. She very kind and helpful person and great me well. I love her attitude. I hope your company will gain more staff like sabrina.

"Bestwestern hotel hospitality are good"
Go04097326264, 27 Mai 2024

"Staying at BestWestern was a delightful experience. From the warm welcome to the clean and cozy rooms, every detail was impeccable. The staff went above and beyond to ensure a comfortable stay. The amenities were top-notch, including a delicious breakfast spread. Overall, I highly recommend BestWestern for a memorable and enjoyable hotel experience." , thank to azhan, yul and amir.

"Yes, first time to this hotel. At first was so so, but after that I had a good time."
Voyager62247954092, 26 Mai 2024

Syafendi Sabrina Anaz Darwish also staffing Best Western. My stay was exceptional! The staff were friendly, and the room was comfortable, variety food as well. Thank you so much for your help and kind. Improvement: I think the equipment in the meeting room need to replace or get new one.

"Clean and comfy"
nic0le0601, 23 Mai 2024

Room is clean and Comfortable. There's a Shopping mall within walking distance, about 10-15 mins through amusement park. Smooth check in by hotel staff shah azhar. Pillows are a little lumpy. Main door a little hard to find for grab drivers.

"Nice stay"
POHXL, 18 Mai 2024

Nice hotel. Good location. Clean and simple :) The painting at the lobby is just beautiful. Could stare at it for minutes. Great staffs ! Shoutout to Mr Shah Azhar for his efficiency and friendliness. Even helped to guide my Grab driver to the hotel Awesome experience overall.

"Best Hotel in Shah Alam."
Dream12991515311, 17 Mai 2024

Special thanks to Shah Azhar (receptionist). Friendly and accommodating staff. The room allocations were done with effortless ease as we arrived there. The chambermaids did and outstanding job in ensuring that the rooms were in order and cleaned. Additionally, the buffets served were highly sumptuous as we had a hearty time indulging in the array of varieties.

"Great Stay"
Wxy1010, 16 Mai 2024

had an amazing time in Best Western, spacious room, great bed, comfy pillow, great variety buffet breakfast & had a great time at waterworld

"Friendly staff"
Lip Khoon O, 15 Mai 2024

It's numerous times I staying in this hotel throughout 10 years. The guest room is clean, price is considered reasonable. The room is well maintained well kept. The bed, pillows and blankets are so clean. Also, the front desk Mr Shah Azhar Anna is so helpful and friendly.

"Best stay in shah alam I-city"
eeerin N, 08 Mai 2024

Beds were exceptionally comfortable." "Rooms were comfortable, well-appointed staff by carol , easy acsess with all necessary amenities especially waterpark and food stall and the most importantly price is affordable for bed and breakfast.

"3D2N stay"
Passenger15212216759, 07 Mai 2024

I have very confort sleep and stay Friendly staff desk and receptionist Good room service. Nice environment. A lot parking spaces. Car Park entrance should replace with car registration number scanner rather than using ticket. overall rating is satisfactory

"Fully recommended to everyone's, esoecelliay family members & close friends."
Azeem Syah J, 05 Mai 2024

The hotel hospitality, assistances and services at excellent level. The staffs names Carole, Amira & Azhan very helpful and knowledgeable. Will stay at this hotel again.

"Splendid Hotel for Eat-Sleep-Play Activity with Family"
zaranurzahira87, 05 Mai 2024

Best Western i-City hotel has always been my choice whenever I need to spend time with my kids (you get hotel room, access to Water World, access to i-City and Central -City Mall and good breakfast too!). The rooms were clean, very comfortable, and the staff was amazing. Mr. Amirul was incredibly efficient and helpful. He made sure all needs and requests go above and beyond to make our stay comfortable and enjoyable. Will definitely come again with the kids and family.

"Rooms clean and good food"
mangtound, 04 Mai 2024

Rooms clean and good breakfast Good view good place for family Good to come back again Good to invite to friends

"Good services hotel"
nursyahirah93, 28 Avril 2024

We very satisfied with room deco teams that fulfill our request to get complimentary simple room deco and birthday cake for our daughter's birthday.. Recommended hotel. Thank you Best Western hotel

"Great staycation!! "
karlynn79, 28 Avril 2024

Great from check in to check out process. Helpful front staff. Room is clean and comfortable bed, shower pressure is strong, no blockage in toilet even water is fast. Complimentary water park ticket is a plus. Parking fee is free with unlimited access, just verify from front end counter.

"Balancing Hospitality and Culinary Experience: My Stay at Best Western i-City Shah Alam"
GinaMalaysia, 27 Avril 2024

The hospitality was commendable, especially from the friendly and polite front desk staff, including the male Malay receptionist and hotel porter. However, the dining options were limited, with an excessive focus on carbohydrates, and the taste did not meet expected standards. The food quality resembled that of a roadside stall and did not justify the price. On a positive note, the bread and pastry section offered delicious options, adding a pleasant touch to the culinary offerings. Moreover, there were issues with amenities such as a malfunctioning wall-mounted hairdryer, stuffy hallways leading to the lift, and slow elevator service, all of which detracted from the overall experience. While the parking place was convenient, the requirement for a second validation of the parking ticket from the autopay machine after the initial validation from the hotel reception was a hassle. Despite these challenges, it was impressive and evident that the management team and Chef were hardworking and dedicated to improving service. They were proactive in addressing various aspects of the guest experience, especially in The View Café on Level 5

"Good Service & Good Hotel"
Fearless41958104552, 24 Avril 2024

Receptionist very helpful. Especially Ms Warda & Ms Carol. Both very good & nicely person when asking guest before check in. When i entering the room 812. The room very clean and comfortable. The next day when i going to restaurant for breakfast. Food was delicious. Presentation the food was great and selection of the menu very good. The service from the staff FB also very good. They always give good greeting to the guest before entering the restaurant. Keep doing the great good job guys. I also have opportunity to meet FB Manager (En Azmi) & Executive Chef (Chef Rosnan) at that time. Both very nice & give me good info about the hotel. I will recommended to all my friends and i will come back again later. Tq

"Great service"
Navigate39277442070, 18 Avril 2024

Comfortable room, friendly and helpful staff, lots of shop within 5 minutes walking distance, easy to get public transportation

"The View Café during Rasa-Rasa 7 Benua"
JohanHaris, 14 Avril 2024

1. The food & beverages at The View Café were delicious and had many choices. 2. The place was clean and nice, and the hospitality was top-notch. 3. Buka Puasa while listening to a live band performance.

"5 star for good stay"
Global48642944880, 13 Avril 2024

Good customer service from carol. Thank you to her kindness. Room are tidy and clean. Housekeeping at every morning. Breakfast also very nice and with a lot of food variety. Have malay food and also western food. Thank you for make our staycation as a good memory to remember.

"good service"
Resort16252283241, 08 Avril 2024

Good service good food Nice room i like this hotel i wellbe Nextime comback in malaysia Iwhen stay in this hotel This is the version of our website addressed to speakers of English in Malaysia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more

"Nice hotel"
Trip38752559368, 08 Avril 2024

Strategically located in Shah Alam. Room is clean and neat, and it is spacious. The front desk staff Shah Azhar is super helpful and friendly; he was helping me with true heart to solve my room issue when I wanted to change to a smoking room. will surely visit again.

"Suitable for family trip"
Passport42726088582, 08 Avril 2024

Friendly and helpful front counter customer service Ms Carol and Encik Amirul.Good location and easy access to ThemePark & SnowWorld & Night safari.Nearby got delicious and famous local food. Stay at deluxe room Was clean and neat. My child like the breakfast.

"MTT package"
Glenn C, 07 Avril 2024

Thanks for Ms Carol and Ms Shawardah for the friendly service and late checkout until 3pm. Hahaha, love it! Coming for leisure purposes, good to have nice room and nice breakfast! The price paid is worthy. Nice view from the room, facility in city very comprehensive.

"exceptional hotel service"
basir r, 01 Avril 2024

I am absolutely delighted with the exceptional hotel service I am receiving. The buffet food is simply divine, with a vast array of scrumptious dishes to choose from. The room is exquisitely designed with plush furnishings that make it feel like a home away from home. The bathroom is also a luxurious haven, equipped with all the modern amenities one could wish for, and spacious enough to make it the perfect place to unwind after a long day.

"nice stay"
Flyer52897053684, 31 Mars 2024

Overall it's worth. Got free parking. Room ok clean and neat, food nice and variety. Thanks Ms Carol for the good service while taking down my booking. She was very friendly and patience. Just a bit hard when ordering Grab cuz the driver cannot find hotel lobby.

"Jom Makan Staycation"
Curiosity38622427217, 29 Mars 2024

Bought it (Jom Makan Staycation) at Matta Fair March 2023. Strategic location, walking distance to Icity park. Variety of food choices for iftar and sahur. Helpful and friendly staff. From the booking until the check in / check out, everything was smooth. Thanks to the staff named Ms Sha, Mr Azhan, Ms Nad who has been fulfilled all my request and giving his good service to us. Choosing this place as your staycation worth the money!

"Very comfortable stay here in best western Shah Alam."
Stay55196822156, 29 Mars 2024

Iam from TetraPak and stay here for four weeks after every two weeks. Very comfortable stay and awesome cleaning of rooms. Very friendly staff which is always ready to support in any matter. Very good behavior of front desk receptionist guy Mr. Shah Azhar he is very supportive and friendly behavior till now resolve all of my problems very quickly once i share with him. will give 5 star ratings to him.

"Favourite hotel in i-City"
Wanderer63000276677, 16 Mars 2024

My favourite hotel to stay whenever I come to i-City. The facilities are superb, the location is walking distance, restaurants & convenience stores are near, parking is free (just don't forget to give your TouchnGo card/parking card to the counter before checking out), friendly & helpful staff

"Marvelous stay"
Alyazaky, 11 Mars 2024

Everything was great. Worth every penny. Room was clean,food is nice,easy access amd near to the theme park. Walking distance to i city to see the light festival.but the highlight is the staff. Very accomodating. Very friendly in amidst of business

"Value money"
nazeeramazalan, 10 Mars 2024

Value money , waterpark free entrance 2 days for 2 people if u stay with BW , breakfast so good . Selesa dan kemudahan berdekatan taman tema dalam kawasan hotel , free parking , bilik yang just nice .

"GOOD SERVICES & good view of city"
Dreamer24008388691, 10 Mars 2024

This is my firts time stay in this hotel! Cozy n best view of i-city park..Best part is get free tix for waterpark..my kids really enjoy it! Thank to friendly & very helpful staff named shah azhar & azhan!! Superb services! Gonna come again with my family!

"This hotel very good and with very kind staff and very recommend for next coming vacation."
Mobile05106899188, 02 Mars 2024

This hotel very good...with welcoming refreshment. Counter service people very kind n helpful. Credit to Anareta.. Service room also good very fast action. Serounding very interesting with play ground, Great food in hotel. Really recommend this hotel to our friends or outsider..

"Average is my word"
aziminsenengombak, 24 Février 2024

High expected but unfortunately I'm little upset. Car park is too small. Need more improvement of arrangement and facilities. Need to suggest more care about customer satisfactory because is really bad in future review.

"The best hotel and waterpark"
Haniey_27, 24 Février 2024

Best place..waterpark so close at the hotel You can walk at snow walk,lighting so nice..very good and the best I can repeat next time Weekend at school holiday I come with my family,go at waterpark..nice

"short vacation"
eims78, 17 Février 2024

1st time. so far very good, bfast good water park best can go snow walk can collect point on super app many activites at ict food sor far little expensive parking free easy access staff verry freindly

"One of the best moment in my life with hubby and kids."
wannurhidayah1385, 17 Février 2024

It was a great experience at my one state...it so amazing for family short vacation...the theme park and the moment spent at the I-City make us feel like Malaysia Disneyland with the colourful led light! So cheerful ang happening..

"Wonderful"
ssyangkk, 06 Février 2024

Great place to stay. Near to amenities. Excellent for business travellers. Reasonable rates, clean, quiet, comfortable, spacious rooms, friendly staff, lots of parking spaces, near main access roads.

"All is well"
Mesyalea, 03 Février 2024

Staff is friendly and helpful.... Room is clean and spacious.. Breakfast variety.. Near the attraction area. Easy to find the location.. A lot of indoor parking can also parking outside the building..

"Its nice to be back"
buenaventuraj2024, 03 Février 2024

The hotel is awesome and the staff are kind and well trained.I will recomend your hotel to my friends and relatives.Very kind the staff and attending staff is very nice..the hotel is clean and have a nice view.

"about hotel and service"
izzah n, 03 Février 2024

Everything ok and super duper excellent.I would like to promote with another people because interesting and satisfying place. I city is also close, just a short walk to the theme park.Only there are some lights that are not lit and hope to fix them.

"A Good hotel"
deni16dye, 31 Janvier 2024

Good food for this hotel, room is clean & healthy.. i hope can make reservation again in next trip.. specially for business trip because location is strategic. For seaman like me before joining ship. Not so far from port klang.

"Great Location for a Great Day Out!"
nurulaina725, 04 Octobre 2023

The hotel provides basic and functional facilities for a small dedicated conference. It is also located in several interesting places such as I-city, a mall that serves the purpose for anyone on a business trip, accompanied by family. It can be an option for a staycation venue or hosting of small function. Huge space for parking, although the lighting for every parking lot/level can be improved rather than look like a haunted horror movie scene...it was so dark :)

"Nice and cozy room, affordable price"
s123n456, 02 Octobre 2023

overall very good including breakfast (many food option to choise) except for food ordered thru room service (ordered chicken chop;chicken received not really fresh), hope it will improve better in the future

"RECOMMENDED"
nurakmarazemi, 01 Octobre 2023

BEST AND CLEAN. AIRCOND IN D' ROOM CAN BE CONTROLLED. EASE TO ACCESS TO FAMILY ENTERTAINMENT AT ICITY. BREAKFAST CAN BE IMPROVE BETTER. KIBLAT DIRECTION IN D' ROOM. GOOD VIEW. RECOMMENDED FOR D' FAMILY AND USING STROLLER.

"Good but Average Hotel"
bulanblur, 01 Octobre 2023

Stayed here for work. The room I stayed in was clean but quite small. Location was good as it was inside the Icity theme park. A shopping mall was just within walking distance. Breakfast was superb! Who would have thought that a 3-Star rating hotel had plenty of choices for breakfast

"fulfilling trip"
thanganatchyasatiya, 01 Octobre 2023

Excellent food and hospitality. I will definitely choose this hotel again. The rooms were super clean and the staffs were really helpful. Even the housekeeping was done real fast. Overall the stay in the hotel was amazing and fulfilling.

"Perfect Stay"
Aisyaaa11, 25 Septembre 2023

Best hotel to stay if you want to visit i-city at the night. Free parking at the hotel & you don't need to use your vehicle to go to the park as it only walking distance. Best Western also offer free unlimited ticket to waterpark. You have to download i-city superapp and show to the reception to redeem the ticket. Overall I enjoyed my short trip

"Family and friends review. "
Navigate13183752717, 24 Septembre 2023

In i city and near to sogo. Rooms very comfortable and clean. Friendly and helpful staff. Breakfast very good. Overall very satisfied. Highly recommended. The only problem is hotel lobby location pin in basement causing Grab car difficult to find.

"best service"
sn m, 24 Septembre 2023

good service provided. room was cleaned everyday throughout the stay. facilities provided well. food was okay. hotel was nearby the theme park. there was free access to the water park but sadly didnt have the time to experience it.

"Will come back again!!!"
zafarulnaimjamaludd, 23 Septembre 2023

Very Good and excellent experience. The breakfast was really good and have a lot of varieties of choice. Very close to waterpark i-city which can be accessed with walking only. Room was very clean and the space was big enough for family of three.

"Excellent"
nisbah2023, 23 Septembre 2023

The breakfast buffet was delicious, the staff were attentive and the rooms were clean and comfortable. Just having a problem with the shower but the staff immediately change it. Overall it was nice and cosy.

"First experience staying"
Sightseer30297010227, 22 Septembre 2023

Everything is well sorted, comfy bed & pillow. I get the best view that I want, the room is so clean. The toilet is also clean and well managed, feel really comfortable using it. For me, everything is just amazing, hopefully the breakfast will be the same✨✨looking forward to it.

"Great Experience"
Jeevita6, 11 Septembre 2023

I really enjoyed my stay at the hotel. Excellent service from the staff. They went over and beyond to help make my stay enjoyable. I highly recommend this hotel for anyone who planning to stay at Shah Alam. Love it!!!

"For better future "
bkqibrahim, 09 Septembre 2023

I'had very nice experience here.However , I need to suggest to Best Western so that next time for every 31 August your side would do ignite the fireworks because that will give your side more good image of kindness in Hari Merdeka celebration to all among Malaysian people especially to children.Because one of the reason people stay night coming here are to look the beautiful of fireworks in the sky while enjoy sitting at hotel room.Thank you.

"The worst ever trip"
603boo, 09 Septembre 2023

Poor service quality. Hard to find staff and get their assistance (event hall). There's lectern without mic stand. Audio system inside hall doesn't work. Small room space. Nothing interesting! Mattress seems 'borrowed' from OYO!

"Convenient & comfortable hotel for both leisure & bussiness"
Carter-Yap, 04 Septembre 2023

Overall this is a cozy & comfortable hotel to stay either for leisure or business. Improvement needed are room amenities e.g hairdryer, bathroom ventilation fan. Bath towel need throughly clean, smelly.

"Time to remember"
RizalRazak, 02 Septembre 2023

Beat hotel to stay and enjoyable to make the memory became great. With the kindness of staff especially Mr Fairos, helping me upgrade the room to have great stay at the hotel. Location is easy to mall, water park and theme park. Not regard to stay at the hotel with enjoyable breakfast food

"Vacation at i-City Shah alam "
zakryismail, 02 Septembre 2023

Overall i have a great experience during my stay at best western especially their friendly staff. Very recommend hotel and will repeat again to stay at this hospital. Very near to all attractions in i-city

"Get extra bed fullset,it was unexpected and good job to front officer and team"
Fearles_123456, 20 Août 2023

Service by Mr M.Fairos was vey good and friendly, Room and other facilities was good for family trip. The food was great and delicious. The place also very strategic with the theme park, it's so interesting and easy for us.

"Best hotel shah alam!"
natasyafay, 19 Août 2023

A remarkable stay! Best western hotel icity shah alam exceeded expectations. The staff name Fairos (Asst.mgr) help me much during my staying. If u're looking for an unforgettable stay, look no further- Best western hotel icity is the place to be!

"Awesome Staycation"
anggerek, 19 Août 2023

Came here for a weekend getaway and family convocation. We had a wonderful time! A very heart warming welcoming experience at the Front Desk from Mr. Fairos during checked-in time. Followed with a surprise from the hotel for the complimentary breakfast and best view room (icity view). The night scenery was so beautiful.. Ample car park, nearby convenient shop and f&b outlets. The staff from the receptionist, guards and room service are great. Very polite and always smile. The room/toilet was clean n tidy, variety breakfast and it was good, the lift function well, no queue, the WIFI consider well speed. And not to forget, the price of the room included with two waterpark pass. Highly recommended. KUDOS to Mr. Fairoz and the whole team! This was our first time here and of course we will comeback again. P/s: for the August babies, you can have 50% off on all buffet promotions. Can find out the details via hotel fb/instagram

"i am very comfortable with the room and view"
Ahmad Hanafi B, 19 Août 2023

will visit again! thanks for providing good services! breakfast good...room a bit smaller but its very clean and comfortable. near to i-city so it is recommended to buy package from i-city website. not recommended to buy from other website because the price not including breakfast

"Nice Stay"
othmanzabri, 19 Août 2023

A comfortable 3 star hotel for those who wish for a short stay Check- in was fast, attended by courteous staff. Room was neat and clean. Comfortable bedding. Plenty of choice for breakfast. Parking is free, easy and ample. Walking distance to I-city amusement park. The only set back is the view from my room. To sum up, happy and satisfied with the short stay.

"Short but comfort staycation"
Quest28794466367, 15 Août 2023

Booking Best Western i-City through Trip.com was much easier and cheaper compared to other hotel booking platforms at that time. Check-in took some time despite being the only person at the reception counter, but check-out was smooth. Unfortunately, there was no iron provided in the room, so I had to request one from the receptionist. The hotel is conveniently located within walking distance of i-City Shah Alam, an attraction; however, the area itself is surprisingly quiet.

"Short city vacation. "
Iliya_Farouq_91, 12 Août 2023

The room was cozy. It has wifi. It's near the main attraction of I-City areas. You can just walk there. The breakfast is great. There are a big spread of choices. If you come with a big group, they can cater to your pallette.

"Great business trip"
hidayu2023, 06 Août 2023

Been there for training business purpose for our client. The hospitality was good. they take action very fast on our query regarding on aircond not so cold for 2 hours after the meeting started. after that the room was ok. the food so sedappp i can tell you especially for tea break roti jalan n gulai ayam, if i could tapau so nice. lunch not so bad also. everything is good. thanks to the hotel!

"Best Hotel Staff Ever"
Guide18582096247, 04 Août 2023

I recently went on my first international trip to Malaysia. I visited Kuala Lumpur, Johor Bahru, Batu Pahat, Malacca and some other places as well. Among all the hotels that I stayed in, Best Western was personally my favourite hotel. What impressed me most was the polite and courteous behaviour of all the staffs of the hotel. I was at the hotel with 126 classmates. The way the hotel manages guests is really impressive. Our group used to swarm the restaurant during the mornings but, there was never a time when a vessel was empty. The food was also very tasty and there was good variety. The entertainment park and water park is also nearby. There are also shopping malls nearby. Overall it was a really good experience and I will prefer this hotel if I am ever going to Kuala Lumpur again.

"3 Star Hotel"
Sightsee50763034814, 31 Juillet 2023

Room was spacious, clean and well maintained. Welcome for check in was very nice. We got a beautiful stay and sightseeing from room was marvellous. We also got a complementary international breakfast that admires us.

"Best Western is Not BEST"
Compass36202304313, 31 Juillet 2023

Not BEST - i don't think we are bringing out team back here again. Sorry about this - the food quality is not at par and the rooms are small making praying (for Moslems) difficult. But the workers are friendly enough.

"bad"
al k, 30 Juillet 2023

i stayed for 3 days. room is very nice and clean. food is total out from breakfast to dinner. sorry i had to say this. hope that you improve you quality. also your staff face is annoyed everyone who enter the restaurant.

"Satisfied"
fawizbakri, 29 Juillet 2023

Not too spacious but worth with the surrounding such as I-city theme park and Sogo Mall. The shower is good. There superfast lift to each level. The aircond need the maintaince regularly. The most important: The foods are delicious too

"Good Stay at Best Western"
darren2023999, 25 Juillet 2023

Hotel is well managed, clean and tidy. Fast tower service available even during middle of the night. Breakfast in the hotel has many choices, highly recommended! If you looking for a short stay at Shah Alam, do consider Best Western.

"Stay for 3 days n 2 nights. "
601norina, 22 Juillet 2023

Food is good, have varieties. Room also clean and comfortable. The staffs at the counter, the meeting room and the dining areas were friendly. Only the foyer a bit cramped when all the groups have their tea break. Definitely will come again.

"Great improvements"
ASEANhopper, 22 Juillet 2023

Great new menu and such for breakfast. Appreciate the changes and efforts. Hoping for a firmer pillow though in the future. Newly refurbished rooms as well. Service is good as always. Could do with an improvement with some kids channels too.

"Amazing place"
KelvynChan, 22 Juillet 2023

The rooms are great for the price, service was good, the front desk were efficient, buffet has lots of food choices and everyone is very friendly! One of the few hotels that offer a smoking room, which is perfect for me, but there is definitely more floors of rooms with prohibited smoking.

"I Love this hotel"
ezni a, 16 Juillet 2023

I adore this hotel immensely. We were given 2 complimentary tickets to access the waterpark. The hotel is roomy, exquisite, and immaculate. Since it was our anniversary, we requested a modest decoration, which was arranged prior to our arrival. The staff in charge of the decoration were incredibly amiable and provided excellent service. I love the hotel's proximity to i-city, as it allowed us to conveniently walk there. During our 3D2N stay, we didn't need to use a car at all (highly cost-effective). We also booked a hotel that includes breakfast. The breakfast buffet exceeded my expectations with its delectable and plentiful food options I am extremely content and satisfied

"Unsatisfactory for this hotel services. "
kimkiong2000, 16 Juillet 2023

Generally this hotel are fairly comfortable for my 3 days 2nights stayed here for attend the course. How ever there is still had a room to grow specially the function or even service to guests. All the ICT service team are poor and tools or equipment's are not functioning good during the course ongoing.

"I will return to the hotel for next year "
gmG2767WV, 09 Juillet 2023

I am very happy stay at the BW i-city Shah Alam selagor cause service their staffs is excellence Service and product is very good. Regarding the room is cleanliness, TV cable is good enough, surrounding area at the hotel near at the shopping center and food court also.

"Enjoyed and excellent "
fadiladnan88, 08 Juillet 2023

Its good and the room is very comfortable. The brake fast also delicious and a lot of choices.the falsities like car park it many and easy too and the parking also free just shows yo Tiket to receptionist.

"Great stay for family with small kids"
marianti2023, 18 Juin 2023

The staff are friendly and generous. The front desk staff gave me free tickets to i city water park for all my family members. We just need to walk to the water park. My kids enjoy it so much. I will sure come to stay here again in the future.

"Nothing beyond expectation"
firrdaus2000, 06 Février 2023

Planned to celebrate my daugther's birthday but theres no compliment or any nice gesture at all not even a happy birthday wish. My e-tix for the waterpark were not updated, need to make a call for the issue to be tackled. The only nice thing is the friendliness of the staffs

"Terbaikkkj"
Relax36651010076, 28 Janvier 2023

Very clean hotel, cheap n very wonderfull. More restoran and mart for you .. not need to out from hotel area to buy any thing. And hotel provide free unlimited wet water theme park icity for guest hotel ...

"Excellent stay"
ezni a, 27 Janvier 2023

I love the experience staying with this hotel The receptionist so very very great & friendly They will always help you no matter what The room was clean & safe The hotel was so close to the Icity I can just walked to the waterworld, snowalk, giant ferris wheel, digital light Breakfast was amazing All foods was perfect I got no complain at all❤️

"Recommended"
Cosmopolitan677008, 25 Janvier 2023

The room was clean & cozy. Customer service was good. Guest name showing at room's TV when I first check-in the room. Thumb up for it!! There were a theme park nearby. I guess it will be good for family stay too. Recommended.

"Good for family stays"
Ajwad I, 25 Janvier 2023

Overall is good, multi-storey carpark a little narrow for 7 seater car to go in and out This place also very close to shopping mall that has many shops and food They also provide free 2 tickets for waterworld entrance

"Nice short stay"
solehahanoum, 25 Janvier 2023

The check in and out process was smooth, room is clean, breakfast spread was good. Little details that made us feel appreciated, they left a mandarin oranges and angpow packets with choco coins on the table.

"Great weekend staycation!"
NoorMaizaM, 24 Janvier 2023

I booked for the weekend staycation package and enjoyed the services very much. It was a great experience and got to spend my time with the family. Definitely will recommend the hotel to my family members and closed friends.

"Excellent services "
DausDean, 15 Janvier 2023

The staff are friendly and very attentive whenever you need their assistance and all. Felt really comfortable and been taken care off really well, seem that I had stayed in my second home. The room were clean and even the restaurant were great with lot of selection that definitely suit to anyone's palate and very reasonable price point. Best Western will always be my first choice.

"Good"
kawasaki6411, 14 Janvier 2023

Very good location for family holiday and nearly access to UiTM and I City Mall. Price still ok, value for money. Only have a little difficulty when taking transportation like taxi or grab. Overall Goid

"Clean and comfort"
Iekahamzah, 14 Janvier 2023

Everything is good, the bathroom and room super clean, friendly staff except the aircond was not so cool even already turned on whole night. Variety of food and tasty, got free entrance ticket for 2 pax for waterpark

"Perfect location. Good value."
azmie2023, 14 Janvier 2023

Got an upgrade upon check in. Check in was very efficient. The room was a good size. However even though there was a kettle and microwave, there was no crockery (only drinking glasses) or cutlery. Breakfast was good especially the traditional Malaysian food. Waterpark access included throughout the stay but the waterpark was a massive disappointment. Not worth going there. Walking distance to i-City mall where there are many places to eat. The staff were exceptionally friendly and efficient. The hotel osnaging though and could do with an upgrade.

"Affordable and best value weekend staycation"
abdhalimmustaffa, 09 Janvier 2023

I have to say that with rm299 you'll get room with breakfast and hi tea for 2. Plus some mini bar goodies and not to forget the water theme park passes this is a weekend staycation not to be forgotten.

"superb staycation"
shaheera2023, 08 Janvier 2023

really love stay here. staff are very friendly.. facilities also good. got extra FOC waterpark tickets. really recommended. have to book big room next time if want to stay big family. otherwise is PERFECT

"A good experience"
Zetty F, 07 Janvier 2023

The room was very well clean but the cupboard was a bit smelly. There one indian reception guy, never smile back to me left me awkwardly smiling at him. The breakfast just so-so. Sambal nasi lemak was very sour. Couldnt eat it. Variety of pastry. The good point is the location of the hotel. A walk distance to the theme park, waterpark.

"Best place for holiday"
intanmadzurah, 07 Janvier 2023

Very convenience, cleanliness good, reception service good, very satisfied. Breakfast and food are very nice. Its very near to access to iCity Waterworld and Theme Park at night. My family are happy staying here at Best Western Hotel. For sure will visit again!!

"perfect location for holiday"
fazliza4852, 07 Janvier 2023

the receptionist very polite & friendly ( young lady ) the rooms are spacious hotel walking distance to icity & waterpark overall i love all about the holiday here breakfast variety of choices don't worry about parking,theres alots of parking there..

"Highly recommended "
xidiaishah99, 04 Janvier 2023

Service was nice. Staffs were helpful. Walking distance to the icity games. Food was nice. Rooms are very clean. Definitely will choose this hotel for next vacation. Forgot to mention, free parking & waterpark entrance.

"Best room"
Curiosity01593826060, 02 Janvier 2023

Excellent.. & Recommended.. My bookjng was on December 2022.. My first booked is actually for earlier arrived from my hometown..then I was checkout to do my work nearly the hotel.. Then I booked the second time coz I want to go for a walk before I'm back to my hometown.. Best room..best environment..friendly staff.. Will repeat it and suggest with friends..

"Nice Hotel"
Shinn Jong L, 20 Décembre 2022

Hotel is near to I-City theme park and I-City shopping mall which is walking distant. Very convenient for shopping and food. Theme park is not too bad for kids. for those driving, it has ample parking and it is free.

"Not so bad n not to good"
aiensyahirah2453, 17 Décembre 2022

Room was small and the dustbin dont have plastic to throw the trash.econ leaking.the food in cafe was so so.water heater was difficult to adjust hot n cold water.but it really near to icity n enjoy life with child in night.

"WONDERFUL EXPERIENCE!!!"
MONSIEUR T, 16 Décembre 2022

I had a wonderful experience dining at the hi tea buffet. The choice of food was above average and the the staff were attentive to our personal needs as both my parents are on walking aid. As a deejay by profession I have been to many buffets and I will recommend and return to this outlet soon.

"Will be super convenient location once the LRT construction completed"
shar20222022, 12 Décembre 2022

Didn't have much time to enjoy the stay due to attending daughter's convocation ceremony. Hope to stay again in the future. Traffic to and from the hotel to UiTM campus quite congested due to the LRT construction.

"Best"
aidahadzri971, 11 Décembre 2022

The Hotel very easy to find and the car park was free. The hotel near to the ICT which is very good thing as you can take a walk during night . The room very clean and the service also good!! during check-in and check-out they are very friendly and helpful! Definitely will come here again! I come here for convo ceremony it was the best choice to stay here!

"convenient and comfortable stay"
irasyamira_stp, 09 Décembre 2022

quick and hassle-free check in. easy parking logistics (availability, distance from hotel entrance, ticket validation). decent room, a bit tight to perform prayers but manageable. housekeeping was friendly and attentive. great stay overall

"Excellent"
masrymisliana, 09 Décembre 2022

I love the location whereby it is located inside the theme park. One thing that the room is not sound proof whereby I can hear the people next room. Nevertheless, the room is okay and my family enjoyed the stay.

"Solo trip"
arif202022, 09 Décembre 2022

This hotel provides you a perfect amneties while the room looks very clean and neat. It feels like we stay at our own home. Love to see the staff are very friendly and multitasking especially aidil, krishan from recieptionist and not forget to housekeeper are very polite. Overall this hotel is value for money.

"Short trip"
Adamrfael, 02 Décembre 2022

Room was too small. I think the room is okay for 2 person. The breakfast was nice and have variety of choices. The staff was nice and friendly as well. Near the water park, theme park, and i-city. Overall it was a nice play for a short trip

"Great for family"
nadiaelliani92, 02 Décembre 2022

Nice place. Great hotel. Free two ticket for waterworld i-city. Easy check in and check out. Easy access to i-city. Will repeat soon. But the waterworld staff not so friendly. Mineral water also can't bought inside.

"Bestt"
norhidayah m, 25 Novembre 2022

Everything is good and satisfied as rate offered is reasonable with package given ! Friendly staff and shall come again next time with others family tooo..even near with my house still can feel in other place ..love itt

"We will come back soon :)"
asterbecks, 24 Novembre 2022

During made the reservation : fast reply and really helpful After made the payment: my room package entitled Hi-Tea Buffet, fully book suddenly after payment made. During the stay: We like the hotel location and easy parking area. Room is so beautiful with the I-city view. Got free waterpark tickets, my son really enjoy it. Room decoration for my bday boy make our day. Special thanks for Mr. Amirul (Reservation), for helping us and always being polite to us. Keep it up :)

"Clean and friendly"
Saidatul A, 24 Novembre 2022

Room was nice, clean and comfy. Staff was friendly. The most excellent part was cafe menu. All menu was so delicious especially the dessert (cake) and environment at the cafe was nice with slow music.

"Good Job and maintain the Hi Tea price. "
Shurimen, 13 Novembre 2022

Surprisingly, there was pop quiz and I won. Congratulation for this kind of game. F&B -mostly were completed and good with the Hi Tea Price -congratulation. The Cafe was very big and so cozy especially outside area. Will come again with family and recommended to all

"A wonder full stay with special arrangements"
lourencechee, 01 Novembre 2022

everything is fine amd nice ,moat importand is so call Customer Service, sorry that i dont know her or his name.i booked a room for a birthday event thanks for a good arrange ment.i have search all room.package that come with a candle night in room dinner and alsoo room deco and a breaakfast, i believe this is the most cheap rm 600 all in... in klang valley

"Suitable for relaxing and families."
safwan h, 28 Octobre 2022

Very nice accommodations. Those have a families with children below 13 yrs old, fully recommended. Night view very relaxing with colorful neon from building and theme park. Hotel rate not expensive and breakfast for me delicious.

"Friendly Staff"
arifin2609, 27 Octobre 2022

Friendly and Helpful Staff but room a bit small for double single room Breakfast food plenty of choice and quite good as well. The location just beside the i-city mall and park. package include waterworld but sadly cannot join due to the strict time.

"left item not returned despite"
amelynobong, 25 Octobre 2022

missing item despite that it was reported within the day it was discovered missing and despite google location showed that last location was at the hotel then the unit got battery empty, the missing item was not returned. Apparently housekeeping did not see it which is very unlikely. Defective electric bulb in one of our connecting rooms. Toilets are not that clean. Parking is spacious but the validated ticket was rejected at the exit even if it was not that long to get out of the parking to the exit. Had to go back yo their reception for re-validation.

"Excellent Services"
Coastal56568643578, 22 Octobre 2022

Staff are friendly and helpful, especially Mr Shah who provided superb service to us. Hotel also provide free shuttle to i-City Mall and back to hotel. Location is walking distance to I-City theme park.

"Great service by the staff."
Ellaifra, 22 Octobre 2022

Everything was so good. The staff were so welcoming, from stepping in to stepping out of the hotel. Although we are only staying for a night, the service by Mr. Shah was so professional and he is talking to us with a pleasant voice with a pleasant smile. Other than that, Mr. Shah also informed us to validate our parking ticket for a free parking and ask us to install the icity Apps, for 2 free tickets to the waterpark. In terms of the room, the room was clean and comfortable. Although the room was a bit small from my usual place of stay, but it is worth the price for a late booking. We will definitely stay here again soon.

"Great"
Asminiza, 22 Octobre 2022

Great and always assist customers . Hassle free and great hospitality . Staff always give helping hands and friendly . Assist me as regular customer even when i just walk in during the festival season . Staffs always there to assist

"great business hotel in the new heart of Shah Alam"
ASEANhopper, 18 Octobre 2022

Great stay for business travelers. Newly refurbished the rooms is a great plus. Breakfast selection is good but need to watch the salt in some of the dishes like the noodles and curry. If dining in for dinner, The Burger is my recommendation.

"Great place to stay!"
Syahirah2022, 17 Octobre 2022

Good food, great place to stay. Nearby the city of attraction walking distance to i-city and central i-city mall.Overall, I'm satisfied with the facilities and I really love the breakfast food!! Definitely will come again :)

"The hotel very clean and staffs are very friendly and helpful"
jayam927, 16 Octobre 2022

The hotel very clean and staffs are very friendly and helpful. Nice and comfortable. My suggestions is prepare some vegetable food. Maybe get some good recipe on vege food. People will love it. Thank you

"Thanks for yr customer service "
Maps27175084837, 16 Octobre 2022

Yr customer service 'SHAH' a very poite man and excellent Service for attended me Service tip top...i like and so happy...room clean and comfortable, scenery beutiful Thanks so much...next time i come again

"Worth visit, and repeat!"
YWY86, 15 Octobre 2022

This is my second time here this year and both served by FO Shah. He has a great hospitality, very friendly and even kind enough to give me upgraded room with park view for no extra charge. Kudos to that. Room was spacious and worth my money. Will definitely come back.

"Enjoyable!"
noorfathiah258, 12 Octobre 2022

Good place to stay with kids, warms greetings and lots of nice place to go at nights,. All items @ room are functioning well. Breakfast are good, . But need to park car far to check in,.. the guard didnt allowed us to park nearest the lobby.

"i-City"
kuazmie2022, 12 Octobre 2022

Nearby i-City and just walking from the hotel. Attractive for childrens and adults. Second time have a course lived at this hotel and sightseeing very good. Water Theme Park free for 2 person if you stay at this hotel. Thanks.

"Worth for money. Will come back again"
carolpgl, 06 Octobre 2022

Choose this hotel as the themepark just next to it. Cozy bedroom. Clean bathroom with basic toiletries provided. The pillow is comfortable and the room is clean. This hotel location is near to Klang. About 15-20mins time. Parking lots are convenient and link directly to hotel lobby. The only down side was the hair dryer spoiled on my second time usage. Overall it is a not bad choice and will come again in future. It is worth for the money too.

"Great experience staying here. Much much better than expected. "
honeynah25, 05 Octobre 2022

I am very satisfied with my recent stay here. This hotel is not a 5-star hotel, but the interior and service is! Didnt expect much at first, looking at its price. However the experience turns out to be great! The bedroom is spacious with its affordable price, got fridge, water heater and TV as well. Your parking is free too, just get it validated at the reception counter. At night, don't miss your chance to have a stroll at the i-City nearby! Such a wholesome experience staying here, thank you Best Western!

"Close to playground.. and very nice lighting at night.. "
hazhizhak, 05 Octobre 2022

Hotel location is good for family traveller, close to theme park for kids and the hotel have 2 complementary tickets for the waterpark.. the night view very colorful with the neon lights.. for adult there's a shopping mall close by it take less then 10 minutes walking distance..

"Good room and good stay"
MojoSpy, 18 Septembre 2022

Booked for a short vacay on 17/9 while doing biz trip…great environment and helpful friendly staff..thanks to Jessic (front office manager) for the room arrangements…and swift reply on my room booking by Encik Amirul (reservation staff)…will definitely recommend this hotel to my friends n family.. thanks for the stay..

"Clean, helpful andcfriendly"
Anisa A, 03 Septembre 2022

The room is clean and nice. The staff very helpful and friendly. The food ok eventhough not great. The free ticket should extend to more days because our vist is work related therefore we didn't have time to enjoy it unless you give to others.

"Pleasant stay"
MdmMas, 29 Août 2022

We would like to say thank you for your hospitality during our stay there especially to Ms Aini and the rest of front office staff in Best Western i city hotel. They assisted us on our transportation needs. Food was acceptable and overall the staff there are friendly.

"Superb!"
FathiaFaiha8, 19 Août 2022

Nice place with waterpark for a short vacay.. my children and my family enjoy it.. near icity, central icity for shopping at the night.. just walk and enjoy family time.. Room hotel also clean, comfy and all thing best..

"Meeting "
sue k, 19 Août 2022

Excellent & Recommended. The room is very comfortable. The food is delicious and there are many menu options for breakfast, lunch and dinner. Desserts and pickles are all very tasty. Clean toilet & complete bathroom equipment (shower gel, shampoo, toothbrush, toothpaste, soap, razor, cotton buds)

"Hotel Review"
muhammadanis2022, 07 Août 2022

I spent 2 nights here on business purpose and i must say that everything was excellent. The location near with I-city theme park, plus if use the apps u will get free 2 ticket to enter the i-city theme park. my room not suit those anyone want to bring a family or children, but another room I don't know how big is. Food for breakfast also nice

"Poor "
wahmo71, 05 Août 2022

Hotel room is not comfortable. The food was poor especially the steak. It was as hard as rubber. The access to car Park is very difficult especially the upper Level cat Park. The first impression is very average.

"Pleasant"
Ninahani H, 24 Juillet 2022

Very nice hotel and all of the staff are friendly. The room is very clean and the toilet also clean. The bed is comfortable. There are spacious parking lot and safety alert. The cafe also have a variaty of food and it delicious

"best western"
nurermalina, 03 Juillet 2022

i like the environment, very comfort and suitable for family. just walking distance tu waterworld, snowalk, and beautiful lightning night. food is also good and you can enjoy your meal at open air i love to come again with family. the kids really loves this hotel. they also enjoy the free tickets to the waterworld

"Good Experience"
cermaimai, 01 Juillet 2022

everything is great and my room has a nice view.. all the staff is well mannered and very patience in handling our situation when we have some minor problem occur.. at night, we can walk to the i city as it just nearby.. and our experience and memories created there will be unforgettable

"Good"
umaragavan9, 01 Juillet 2022

It was a really good stay but I think that some things in the hotel could be improved. For example, the toilets have gotten old and needs to be cleaned proper, and perhaps get a fresh coat of paint. Thank you

"Room review"
wnazihah, 01 Juillet 2022

Room 1303 The room was rather small - closet couldnt close well because of the large hanger. No space to pray Air-cond took longer time to cool the room Other rooms at different level are bigger even though it has the same rate

"My comfort hotel"
balqisshah98, 29 Juin 2022

Staffs name Aidil, Hafizul and Amira in Best Western i-City gave me excellent service. I got free room upgrade and I am so happy about that. Anyhow, some amenities like tissue and small/face towel were not in my room, maybe the housekeepers forgot to put it. Besides, mirror in the bathroom was not completely cleaned, I can see some fingerprints on it, and the alarm clock in my room already broken. Batteries for Tv remote should be replaced.

"Good stay experience and great hospitality"
Has1905, 27 Juin 2022

Best Western is a nice place to stay. Rooms was clean and tidy. Satisfy my expectations. Staff was good. Kisharn, receptionist was excellent throughout my stay. He has smile on his face entertaining us in midst of handling so many guests. Good job! Top notch hospitality ethics.

"good place to visit in near future"
darkluffy, 25 Juin 2022

good and affordable to stay for short vacation..located in the center of I-city shah alam, a very delightful place and interesting location..just 2 minute walking distance to the I-City and very near to amenities

"FANTASTIC "
farahzaini, 25 Juin 2022

It was a great experience! I really love the hospitality that shown by your workers. The facility are pleasant. Apart from that, your interior design are pleasing and attractive. The food was scrumptious. Thank you so much!

"good "
SITIHAJARHAMID, 22 Juin 2022

the room clean, have large bed and breakfast food delicious and variety. thank to en Khairil for assisting us. hotel also the best offer to enter icty theme park. car park easy to acses.the best experience ever.

"Holiday stay review"
Asma2001, 20 Juin 2022

It was amazing to stay at best Western hotel in shah alam i city. My family really enjoyed the stay. Breakfast was very delicious and had number of variety. Activities for kids were just at few minutes of walk. Really satisfied and recommended for couples family or alone too. Staff was cooperative and welcoming.

"Short vacation"
Kaycontext, 20 Juin 2022

Kisharn showed such professionalism and kindness with everlasting cheerfulness to all my endless call and questions and changes of mind due to banking problem, due to system migration issue and ever changing weather. Exemplary staff is Kisharn. The icity theme though needs much needed sprucing up and maintenance.

"Best Short Getaways During School Holidays"
zaranurzahira87, 19 Juin 2022

Best Western Hotel is one of the best staycations in Shah Alam especially when you are travelling with kids! It is located in the middle of iCity with super duper easy access to the theme park & water park. Even though I booked last minute, Mr. Amirul was very kind to assist me and the kids just to ensure that we can wrap up our school holidays with joy! Mr. Amirul is always one step ahead in terms of his service rendered to the customer. He's helpful and always try his best. The room is clean and well-maintained. Breakfast experience was good and do expect a variety of menus ranging from continental menus to traditional Malay palates. Will come again!

"Convenience is the best word "
calyanee, 17 Juin 2022

Convenient for me and my family to attend a family function nearby . Get food at odd times. Reasonable price and quite a variety. Rooms clean. Nice view at night with lights all up. There's an amusement park a stone's throw away if you have kids. A shopping complex is just beside .

"nice stay"
dynddahaty, 22 Mai 2022

nice stay comfortable clean walking distance staff is good Cafe- food is nice parking easy to find very convince hope can come and stay here again in future Thank You to all hotel staff and also cafe

"Satisfied "
MohammadNazri, 20 Mai 2022

Overall great. Clean and spacious room, friendly and helpful staff. Just please consider to open back the access door from level 1 and 2 parking to the hotel lobby to ease customer especially those with small kid.

"An awesome hotel"
mohdrazifd, 20 Mai 2022

A good and convenient place if you are planning to enjoy i-city especially at night, all the fancy attraction are just walking distance, shah alam, ample parking space, friendly and professional staffs

"My Best Experience "
Maria890222, 20 Mai 2022

The place is nice and clean snd the staffs are friendly and always ready to help. Their food is good and the view is breath taking. Easy access in and out. I love the place wont mind staying there again with my family on our next visit to shah alam.

"Quick 2D1N"
Nazlee M, 17 Mai 2022

It was a quick getaway for us as this hotel is the nearest to where I need to send my daughter to continue her degree. Cons There are a few obvious defect especially the laminated floor gaps. Food left over especially under the TV console area. Pros Near the entertainment and foods outlet. Walking distance only. Should try the Nasi Kalut Jitra in the nearby building block (Need to drive you car la) Strong water pressure. Adequate amenities provided. Janice (FO if i got her name correctly) was attentive and superb. The morning DM was excellent too. Overall, it was a clean and a decent place to call it, a night.

"Vacation in I-city"
ainurhudaaquena, 09 Mai 2022

Good experience. The breakfast taste good. The snowalk is very near just 3 minute walk from hotel. You can eat your dinner at Central Mall I city, you can use shuttle bus or just walk to there. On the road back to hotel you can enjoy the city light.

"Holiday with husband"
afiqaazry, 06 Mai 2022

The hotel is ok . Cafe hotel ok have delicious food & the price is affordable. But the theme park should tell us pregnant lady cannot enter . My ticket is burn just like that . So disappointed. Please write the terms and conditions properly after this to easy customer booking.

"Best hotel"
mhn3088, 01 Mai 2022

Helpful receptionist from the moment I called to book via phone. Ms Janice. No booking payment or security deposit required. It's a 3 star hotel but the service, room, greetings like 5 star hotel. Definitely will stay here if i visit iCity again.

"Good stay,comfortable and friendly staff"
suriqiss, 26 Avril 2022

Nice place to stay near to i city.u can just walk to icity theme park.friendly staff.got parking beside the hotel.near to many local boutique at seksyen 7. Near to icentral mall. Overall good stay and comfortable.

"Short meeting"
aminurrasyid55, 23 Avril 2022

Wide parking area. Nice food with reasonable price. Friendly staffs. Minimalism concept. Just nice for the price. Love the ikan bakar on the ala cart menu. Near the i-City theme park (walking distance). Always full of families during the weekend or public holidays.

"Great experience"
Mei Foong S, 22 Avril 2022

Wide variety of food for Ramadhan Buffet, service is quick, staffs are friendly and helpful. Book a table early as they sold out very quickly. Overall, good experience and will go again in the future.

"GOOODDDDD"
izhamazry, 20 Avril 2022

Good and nice place for family to stay. Near access to icity nightwalk. Interior : 4/5 Lift : 4/5 Toilet : 3/5 Parking : Open parking 4/5 Cleanliness : 4/5 Noise : 4/5 Window view : 5/5 - facing icity park Access Road : Bit congested due to construction

"BW review"
SHAFIZAH BINTI ... M, 18 Avril 2022

The room was ok but the toilet is not leveled resulting in a puddle of water. The movie channel was only available on the first day, the second to the fourth day it was not available in the channel. The service was good and fast. The iftar buffet was also awesome ...l really love the teh tarik.

"Good experience.sweet memories."
sitinorhanis76, 14 Avril 2022

Ramadan buffet was awesome.Variety of good. Good taste.Not to forget the shellout gimic so entertaining.Well done F&B Department.Keep it up.Staff also friendly.Satar is my favorite.so sedap.Oden also good.Nasi station lots of nice dishes.Top up food also good.

"Hotel stay 3 days 2 nights"
Deeviya, 13 Avril 2022

The best hotel forever. Stayed at level 17, the view was nice. The check in was smooth by Ms Janice, then the whole stay was pleasent experience. Check out was good. And throughout the stay was nice, Thank you to Aidil, Janice and Amira❤️

"Good and Friendly Service"
vincenttan2022, 13 Avril 2022

The staff is very nice and willingly to assist you. A clean guestroom following with a nice and variety choice of buffet breakfast. Although the Hotel rated as 2 or 3 stars , But i can assured you that the assistance ou can get is more than the rating starts.

"Great experience but only need to upgrade parking place on navigation app"
Aidil_faiz_maliki, 08 Avril 2022

Best view and most luxurious looking room. Only hard to find parking, please fix this at the google map/ waze to show exact parking spot because it took me 30 minute for me as a first timer. Or can just inform beforehand where exactly to park the car at email/whatsapp etc.

"Stellar service"
shafiqahrazman, 03 Avril 2022

I had a great time at Best Western i-City Shah Alam. They gave a stellar service for an affordable price. The room was comfy and the bathroom was kept clean. The complimentary breakfast meals were delish, too, and the staff were very warm and accommodating to boot. Thank you Best Western i-City. Hope you keep up the excellent service! Thank you.

"value for money but the lift was very hassle "
fahmisha87, 01 Avril 2022

room and other service is ok but the entrance lift was very confusing as there was no instructions on how to go to hotel lobby.please made sign if you want to use single entrance system so that fist time customer don't get confused

"Again we are here"
zakuanzainol, 01 Avril 2022

My family love staying here. Overall was excellent. Hotel provide me foc upgrade since i am regular visitor. Can see hotel management keep improving their service. Everything was here, really strategic location!

" Clean family room with walking distance to watwrpark ."
hudaborupasarebu, 29 Mars 2022

Room is clean… strategix location & will return soon. Price is affordable . Bfast… not so much… so so. There are also good tv channels to watch. They have shittle bua to Icity mall as well. Awesome stay.

"EVERYTHING IS GOOD"
nurzaiti93, 29 Mars 2022

Check in very smooth. Breakfast very good with variety of chooice. Many activities can be done during the stay. Watching movie in room. Waterwood also very best and my kids enjoy it very much. At night can go to ICT theme park. Very suitable for family with kids.

"Room Very Good, Food nice"
nazrinafiah, 28 Mars 2022

Overall is good, Parking need to open excess door to lobby lift. Food is good, staff are friendly. Breakfast buffet, enough spread for having breakfast, more choice. Front Office & Housekeeping staff effective.

"The rooms were clean, very comfortable, and the staff was amazing. Thanks to Mira (staff)."
nlydiab1994, 27 Mars 2022

I had a wonderful experience. Last minute booked (walk in) Thanks to Mira sangat2 membantu untuk dptkan bilik + breakfast semua untuk family yang datang jauh from Kota bharu, Kelantan. The sevice was exceptional as well. Would definitely send a friend there❤️✨

"last minute booked"
SyedHazim-17, 26 Mars 2022

The best hotel i ever stayed and the breakfast was marvelous, eventhough we only stayed for 2 days but it was worth it, also the view from the room not the best for me but inside was so cool, might be coming here again in the future

"Romantic Birthday Celebration"
faisalrmaf, 23 Mars 2022

Satisfied with the set up for a romantic decoration room. Not too simple and not too bulky. Private romantic candle light dinner with love one. Different way of celebrating your precious partner and something to remember. Sweet memory

"satisfied "
hasnisuzila, 21 Mars 2022

strategic place for my family outing. the meal is good, the staff also polite. good experience having stayed at best western i-city shah alam recommended place for family and friends plan to go again

"Excellent short stay"
RachealStory, 03 Mars 2022

I stayed for one night. The staffs really deserved to be praised. I tell you, although the hotel facilities are 3 stars, the services were 5 stars. They sure made you feel welcomed throughout the stay. Even the staffs at The View Cafe were excellent. Great stay and will sure to come back again.

"Room clean"
looyokeping, 25 Février 2022

Good nothing much to comments.room clean . Toilet clean . Out side less restauarant to dine. Overall is good . Every three month stay here for business meeting . Easy call grab compare previous . Toiletries should add More For us

"Satisfied Customer"
ninanaquiah, 24 Février 2022

We had an eight days training here, from morning till night. The staff were accommodating, the foods were scrumptious and the rooms were clean and comfy. A complimentary water park entrance is definitely a plus point!

"Good Services"
faridahmuslim, 22 Janvier 2022

Good services From Register at lobby hotel /room/all place neat n tidy/Got free Water park and we all enjoy it..parking also Free.Please do more promo again n again..We lovo it and Tx for all services

"The best hotel!"
balqisshah98, 21 Janvier 2022

Everything was good. I repeatedly stay in this hotel whenever I have work to do in Shah Alam. The hotel staffs especially Mr Aidil Iman always give the best he could. Thank you for your excellent service!

"The best ever family holiday"
HaHaAW, 19 Janvier 2022

Excellent hotel service, always nice to customer, very helpful & polite to customer. Thanks to En. Brian, En. Aidil & all BW staff because always give help when needed and always nice to us during our stayed. We will come again next time. Excellent Hotel for vacation. 2 THUMBS-UPS & keep it up

"Comfy getaway"
babyxan88, 09 Janvier 2022

A great place to just unwind and relax away from your home or from the city side. And spend precious moments with the children together. Family bonding. Also a place to get the kids away from gadgets at home.

"ROOM AND SERVICE"
rozi1408, 04 Janvier 2022

The room decoration nice and simple, also the view outside it's very beautifull. Large room and the capacity suitable for small family (3 adult with 2 kids). The room service superb. Great room service and very helpful staff and always give a sincere smile.

"BW THE BEST!"
MADAM_IZA1997, 04 Janvier 2022

Dengan harga pakej rm398 inclusive all these : 3D 2N ( 2 pax ) Breakfast 2x ( 2 pax ) buffet ( lot of choices) Dinner 2x ( 2 pax ) can choose room service Water world 2x (2pax) unlimited access Unlimited movies access Complimentary light snacks.. I really love it !!! Their staff all polite & really helpful ! I celebrated our honeymoon & husband's birthday there.. they even decorated my room for romantic feels... really love it ! Gonna repeat again !

"PRICE"
Izzati2729, 28 Décembre 2021

The promotion package price is very affordable and considered as cheap. because its included water world unlimited entrance. keep doing the promotion. Definitely will repeat again if there is a promotion like this or better promo.

"Okay"
ruzaini2209, 28 Décembre 2021

Small room, difficult to perform prayer, difficult to access parking, breakfast okay, location strategic, television channel okay, bed okay, view was nice, easy to find food, lobby was small when crowded

"Moderate And Excellent"
joeharry65, 28 Décembre 2021

Room size moderate where house keeping is giving good service. Food and beverage could find variety of choices. Staff gave excellent service with greet and smiles. Welcome desk staff were good and helpful. The security guards were friendly and jovial. Please keep up the good service and appreciates everyone contribution. Don't lay off any of them because they are good and difficult to find their replacement. Motivation is important to keep the team work going strong.

"nice to stay"
chownor80, 27 Décembre 2021

helpful staff, nice food and affordable price to stay. Also get extra food from counter when check in. The room a bit small, simple deco but clean. The view at the cafe very amazing, like very much the outside deco and viewing

"Great staycation and worth the proce."
Meander06290081100, 24 Décembre 2021

I went here with my family and it's location is suitable for me with little kids. The staff were very helpful and made us felt welcomed. Walking distance to the mall and the park is really a plus point to this hotel.

"Family trip at i-city!"
Liminjm08, 19 Décembre 2021

I grab the MTT offer from best western hotel and book 6 rooms for 3d2n. i also request for same floor and connecting room and get it as requested. it make my family trip more enjoyful! breakfast is great and dinner is okay enough if you don't want to start your engine. we really spend our 3d2n at i-city and shah alam area. would definitely come again here and hopefully they provide more promo package for us! :D

"Very good service by all staff"
Hazly80, 17 Décembre 2021

I went there for a business trip. I was amazed by how the frontdesk staff managed the crowd. I am overwhelming by the service given by them. I chose the hotel because it is near the themepark. My family could enjoy their holidays while i'm doing my work. Surely will come again. Thank you for the good food, good stay. Till we meet again

"Birthday Staycation at Best Western i-City Shah Alam"
yongnana1881, 14 Décembre 2021

It was a wonderful birthday staycation for my family! The staff in charged named Jocylyn was very friendly and easy to reach by whatsapp. The receptionist also good and check in process went smooth. I love the breakfast! There were so many choices of foods and the cafe also have a wonderful environment. Parking also not a problem. The theme park and water park just walking distance from the hotel. Sure will come again next time.

"enjoy"
suzzieyaman, 13 Décembre 2021

i stay with my family.. so far everything is satisfied.. good customer service when i want to check in.. he help me with no regret.. give solution when i have many problem to ask.. please give him some rewards..

"The package is good"
niknuraisya, 11 Décembre 2021

The package overall of water park & buffet was awesome. Definitely a repeat. Point for improvement is on room cleanliness. The room floor was sticky & full of dust. Bad for my baby who's in exploring stage.

"Hosting a team lunch"
SAHARUDIN2021, 11 Décembre 2021

I must thank En Jeff for arranging this lunch event for my team last week. We had great time eating delicious food at the view café. The staff were committed to great service and were very friendly. I would definitely eat here again.

"Overall Good!!"
Azwaliyana, 10 Décembre 2021

The food is good. The SOP also good. Need to add more variety of fruits. The service are so good. There are toilet and surau so it is convenient for muslim people. Recommended for small business event.

"ICITY"
Samsulshah, 02 Décembre 2021

I was at 5th floor with my 1st son and my wife having a brakefast suddenly I saw one of the hotel staff carrying my 5 years old son which he was sleeping by the time I go down for brakefast. Thanks for that hotel staff because he reconize my son which is he go to hotel lobby by him self looking for me and my wife. It was a nightmare for me and family.

"Great value family hotel"
molen32, 01 Décembre 2021

The service and food quality was excellent. The staff were very friendly right from the receptionist to the coffee house staff. The Beef Burgers at The View restaurant is a must-try. Great tasting patties and exceeded our expectations.

"Birthday Celebration"
Dayanarijal, 28 Novembre 2021

Great service. Very attentive and super friendly crew. The ambiance is nice and the food is spot on. Thank you to be able to arrange the last minute request although it stated to book at least 3 days. My family have a great birthday celebration here.

"Value for money"
muhdhazelan, 19 Novembre 2021

M.T.T packages is really worth it of money..it was a really good and reasonable price for the packages. For couples or family stay..it is really a good experience to stay here. Staff are friendly and very helpful.

"Best service ever"
fikry72021, 09 Novembre 2021

One of the best hotel that i highly recommended, worth t stay. BW I-city for me already be my second house if i go to Selangor. All staff are professional and friendly. not only from the lower levels but from the upper levels the service are extremely helpful and friendly. Everything for me 10/10 rating for BW-I city.

"restaurant and servis"
hafizuddin0224, 08 Novembre 2021

make sure the waiter tops up the buffet food quickly .. make sure the tv remote is in good and perfect condition .. make sure the air cond is serviced perfectly .. and also make sure the bathroom hot water is in good condition

"POST STAY REVIEW"
lhs908, 07 Novembre 2021

BAD: Bed cleanliness is very poor. Sharing iron was put on floor at the corridor. Old and rusty iron. Room quite small. GOOD : Staffs are polite and good. Walking distance to Mall and all the tourist spots

"Great hotel"
nur771, 06 Novembre 2021

Sure will some again. Thanks for the best hospitality. I will surely come again here to stay here. Best breakfast too. Clean room. Great front desk assistant make my check in and check out smoother. Location also great.

"VERY GOOD SERVICES"
narwithmbk, 05 Novembre 2021

Nice Customer Services, The place & room clean. 2 times already booking this hotel when my family go to the iCITY. It strategic hotel when go to iCITY. The breakfast also many variety. My child love it

"Staycation 13-16 Oct 2021"
Aslina M, 04 Novembre 2021

My family an I stayed here for 3 nights and experienced terrible service. We experienced an unwelcoming vibe upon arriving — the staff at the front desk attended us with no smile nor greetings, which should be a common etiquette and manners for every hotel staff. Secondly, the check-in process was a complete mess and unorganized. We were told to wait for another half an hour after the check-in time at 2pm despite the early booking and full payment made. I then pointed out to the staff regarding the early booking and full payment I had made to avoid late check-in issues, but no.. All that I received was a “Can you please understand?”, which to me was rude and unprofessional. Well then.. half an hour got dragged to 2 hours 20mins. How is that acceptable!!???!!??! Aside from the horrible front-desk service and unnecessary long-waiting hours, basic essentials like towels were not provided in the room!! I requested for towels from them at 6pm and I am not really sure what took them so long, I had to wait for another 3 hours to get it delivered to my room. And again, no towels and bottled water were provided after housekeeping on the next day. Honestly, we were not satisfied with the staycation at this hotel at all, surely didn't give me a peace of mind, only drives me up the wall with the horrible hospitality. Quite surprised with it being a 4-star rated hotel because to me personally, it was like another typical 3-star hotel services. This experience taught me to be more cautious before placing hotel bookings — to survey hotel reviews carefully and attentively. I hope this review will also give a brief idea on what to expect upon staying at this hotel to everyone who wishes to spend their days here.

"customer & room service"
syahirahmohamadsidek, 25 Octobre 2021

The reception was not friendly , the instruction was not clear ,the waterpark ticket could not until we had the front of the waterpark counter to enter but the ticket was still not in the room ,dusty room , the floor still has waste please upgrade the service

"Best stay at BEST WESTERN I CITY"
GoPlaces12615820955, 22 Octobre 2021

Had a splendid stay at best western. Beautiful rooms and a great view. There is also huge water park package that comes with the room. And not forgetting the staffs are friendly and helpful at all times. Freshly cooked breakfast was superb. Room service was fast and the food was awesome. Overall I have a solid stay here. #bestlahhhh

"Good accommodations"
hayuvee, 20 Octobre 2021

During the stay, overall experience was great. it just the food presentation is below my expectation. It can be improve better in future. Overall MTT package was a great and affordable. The room given was good as well.

"Convenient Hotel"
tglim2021, 17 Octobre 2021

The location is convenient. Room is clean. Only draw back is that the reception is lack of staff and slow in process of check in. The restaurant is open for dine in and the food is good. Internet access is moderate and can be improved

"Poor room setup"
limkimyook, 15 Octobre 2021

No TV channel connection and poor flow rate hot shower, i.e., too hot and too cold. The room rate was not found worth for the value and was disappointed due to the rate was location accessibility was not user friendly and confusing.

"Still our favourite place to relax"
Mamiho80, 15 Octobre 2021

Tq mr Herman help us with our reservation..he upgrades our room because we travel with our sons..this is our fourth times staying there..still the best place for us to stay.. Its a good place to bring ur childs because its nearby i city Thumbs up to Mr Muz and all fnb staff..always greet guests with smile..great breakfast buffet.. Keep up the great efforts and we will come again to stay there..tq

"Best Hotel In Town!"
balqisshah98, 13 Octobre 2021

The room, the hotel surrounding were very clean and comfortable! I can't remember how many times I checked in this hotel bcs I just love how it is so peaceful staying here even though it's located in a themepark. The staffs especially Mr Aidil, Mr Amirul & Miss Zulaiha were amazing! Thank you for your services (dear management please give them awards!) Breakfast was good! There are so many choices of food. Overall from me, 10/10. Will definitely come again next time.

"Eliza's Review"
CoachEli69, 10 Octobre 2021

I had a very good experience.... Am coming back again this week. Hopefully I get a room as somehow my weekends is free. Your Team are friendly and the room is clean and the movie package is good. Ohhhhh, breakfast really, really good for the price!!!!

"Good service from hotel staff"
Vim1406, 09 Octobre 2021

I had to check in for some personal work purpose. But the reception was full with customers. I thought I had to wait longer. There was this staff, named Kisharn. He saw me queuing up and came to help me with check in procedure. This really saved my time alot as i was in bit tired with my work. He took my details and checked in for me from office. Was a really helpful thing from this staff.

"Staycation at best western hotel i-city"
razelin86, 08 Octobre 2021

the hotel service at best western at i city was unexpected,the service that they provided was excellent i want to thank you to the all associate at best western i city especially to kisharn,aidil,jessie,elisya,amirul,mong herman and rifqi..thank you for the service that you guys provided and we are very happy..thank you again.

"Astonish stay experience and fantastic hospitality"
meebery, 28 Septembre 2021

Hi, I just wanted to say thanks to all people at Best Western (BW) i-City Shah Alam . Everyone at the BW was extremely helpful and welcoming especially the receptionist in-charge that served me during my check in , Mr Amirul (for my 1st day and 3rd stay) as well as Mr Kisharn (2nd day stay) . Mr Amirul and Mr Kisharn were good , amazing , extremely helpful and super friendly . This hotel is one of the best hotel I ever stayed , the breakfast is delicious . Staying at BW is the perfect choice and worth the journey . Definitely will come back again . Overall experience is the hospitality , the food , the service , everything is perfect ! I enjoyed my stay .

"Still be our best hotel"
Raneyna, 24 Septembre 2021

Be here for 4th time and the memory still the same. Just this trip we dont have snow walk or themepark due to MCO. But kids still enjoy playing in room. Will consider to return for 5 6 7 times in futute!!

"Value for money"
jfh938, 24 Septembre 2021

Excellent front receptionist,room is super clean and the staff are friendly .The food is good and delicious.Enviroment is quiet and easy accessible and near by shopping mall.Plenty of activities can be done if no covid 19 pandemics

"CELEBRATE BIRTHDAY"
Zznuraina, 20 Septembre 2021

We went there for celebrate my sister birthday . The plan was last minute but succesful with best western staff . The room was nice and decoration so beautifull . The food also delicious and the price also suitable . We love it so much . Thank you best western .

"Great series"
Running1man, 16 Septembre 2021

Thank you all for your awesome hospitality, specialy to Mr. Amirul who really kind and take care of us well during our stay. Hotel is really clean and quite. Definitely we will stay here again for our next trip. Mikel

"Fantastic!!"
halim1990, 07 Septembre 2021

A hotel that offers unexpected service where all the staff here should be commended. Quality of work and cooperation between them in ensuring guest satisfaction. the room facilities provided are very good and the table space for dining in the room is comfortable. Not only that, the hotel also offers a variety of movies to watch and indeed it is very suitable in this pandemic season. Keep up the effort to further develop this hotel !!!

"SUPERB"
Jaa20793, 07 Septembre 2021

The room was cozy and clean, services were good too. There are some minor issues in my room but one of the staff Aiman if im not mistaken help me and fix it right away everytime. Well done and keep up the good work!

"Best Western i-City Hotel"
eliya111, 03 Septembre 2021

Friendly, Clean, Awesome Service... Didn't expect the hospitality of the hotel management in good and well served even in pendemic period. Reasonable price and keep up the good service Definitely will come again... ⭐⭐⭐⭐

"Staying one night at best western icity"
DAnorad, 02 Septembre 2021

FO assistance (aidil) very helpful during checkout. Good facilities, warm welcome, pleasant experience. I made the booking through online booking, very easy. Feel grateful to stay overhere. Will come back later.

"Great deal for chill"
ShaneRayy, 18 Août 2021

Everything is great,from the food till the accomodation. Nice customer service. They are nice & helpful. Its such a good place to chill and relax. Really enjoy it & mayb will come again. Thanks a lot for the great experience.

"Great to stay"
sayarlay91, 12 Août 2021

Great hotel with friendly staff and good service, the only thing to talk about is internet speed and if you are looking for hotel with best internet, you should not visit here. But out of everything, this is the good hotel to stay. Thank you every staff serving here.. I appreciate your services.

"Very nice"
granadarenny42, 23 Juillet 2021

The hotel is way far beyond my expectations and very satisfied of staying here. Hoping to be back here with my family. But sad to say that we can't enjoy orselves outside because of the pandemic presently. Thank you so much.

"Very nice and relaxing hotel"
boyandrewjr, 12 Juillet 2021

I enjoy staying at your hotel and i love to do it again. I hope one day i can came back with my family and friend specially wit my fiance,or we can choose the hotel as are honey moon place.that whould be great.

"Satisfied"
mzbard0701, 29 Juin 2021

From front desk to kitchen team it superb! Room decoration meet our expectation same with the advertisements. All the food it so good beyond our expectation, kuddos chef! Staff super friendly and very helpful. Last but not least the price also very affordable, definitely will come again!

"Internet Connectivity is Still Poor"
LuvlyBelle, 25 Juin 2021

While the overall stay this round was pleasant on the average, the internet connectivity was still rather poor and not improved since given the feedback several times on the bandwidth and quality of network. This also resulted in interrupted online meetings, and the alternative use of mobile data was also not good either in that area. Additionally, while the floor was generally quiet, but the slamming of doors can be heard at intervals - as provided the feedback previously, please look into soundproofing elements for doors especially. Nevertheless, thank you for the general hospitality rendered which I believe can still be further improved particularly of handling tele-conversations at the front desk and dining outlet. Hope to see real improvements esp on the network and soundproofing.

"Superb!!!"
halim1990, 01 Juin 2021

Overall was great!!! Had warm welcome started from receptionist upon check in until check out. This hotel provided MTT package which is we can enjoyed with unlimited movies for free inclusive with MTT package. During pandamic of covid 19, people getting tired working from home, with this package i'm surely that we can released our stress from hectic jobs. Keep and maintain this kind of great service.

"Celebrating Anniversary with wife and kids"
Travel825917, 08 Mai 2021

Wonderful stay. Helpful Staff especially Belinda in FB Admin & Check in staff who check in me either Amirul or Hakim I totally cant recall sorry his name but a Malay, Young and Gentlemen Guy. Who upgrade my room to higher category. The room Clean and nice, room facilities nice. Got a free movie access. Took 2 rooms. Connecting room. The Ramadhan and Sahur Buffer was extremely outrageous. Staff all helpful and energetic despite month of Holy Ramadhan. Upon Check out, I'm sorry there is a Chinese lady sheeren I think really2 professional doing her work. Can feel her smile even she wearing a mask. Definitely going to come back again and recommend to our families and friends!

"One of the best hotel"
abdulaman92, 07 Mai 2021

One of the best hotel to stay if you want to stay and having dinner at hotel. The food was very good and always there for everyone. What keep me from enjoying the full service is MCO started and without it most probably i will stay again on raya eve

"Nice to stay"
leocharismatic24, 07 Mai 2021

Fast check in. Good staff, helpful. Room was ok. Not too small n not too big. Strategic location. Not difficult to find food place. Got shuttle to nearest shopping mall, i-Central City Waterpark theme just 5 mins walk. Overall ok!! Will be back soon.

"Great to stay"
Mohd H, 05 Mai 2021

The hotel is pleasant to stay in. It fits the price offered. I encountered quite a lot of problems like the telephone cable was popping off from its phone handle. The refrigerator took a day to chill my drinks. Other than that. it was a great experience. I hope that the hotel will improve after looking at my review.

"all good"
ppkpjacky, 03 Mai 2021

just want to say at he bathroom was have an cockroach and have the teeth brush still not they throw away before im cekin. Hope housekeeper to clean it carefully for the next time. Meanwhile, all the facilities was good

"Good with kids"
Nmi2307, 01 Mai 2021

Very convenient for travel with kids as icity center just walking distance. Helpful staff and good location. Definitely I will comeback. Thanks to staff Shinnie for simple deco for my anniversary stay.

"Over night to go to I-City Park"
886hangd, 29 Avril 2021

We stayed 1 night at the hotel to go to the I-City Park with my family. Booked 2 rooms that connected. The kids room jas a lot of babies cockroaches when we arrived but I think just 1 night so didn't make a big fuss about it, just using tissue to get rid of them and clean with wet wipes sanitizer. But the next morning, there so many of them again and my kids really freak out and we checked out immediately. I took the video and show to the reception and they were very concerned about it and offered is a free lunch, which is nice. The manager came to apologize and they will try to fix it. The stuffs were very friendly & helpful but don't think I will come back.

"MTT"
Ryn89, 29 Avril 2021

Bought MAKAN.TONTON.TIDUR Deal. It's only RM229nett for Superior Room, Sahur + Iftar for 2 Adults, 24-hour stay with flexible check-in time & Movies with complimentary Minibar Pack, affordable price compare the other hotel that I survey.

"Another Perfect Stay!"
zakuanzainol, 26 Avril 2021

We had stay at this hotel multiple times and the high quality of service & attention to details remain. The staff is amazing & the room have been comfortable & immaculate. Overall this is a great hotel and I would definitely stay here again!!

"DIRTY TOWEL"
nothing4u2021, 18 Avril 2021

dirt towel , after request the new one also the same, there some black in on the towel, very disgusting for staying suites room. pillows and bed are comfortable, staff also friendly. just need to improve to double check all the towel.

"Good and nice"
tglim2021, 18 Avril 2021

Room is clean and neat. Location is convenient at shah alam area. Reception is friendly. Price is reasonable to stay and have easy access parking and safe. Air conditional sometimes is noisy but still in acceptable range

"Satisfied"
suekin95, 15 Avril 2021

First time stay with Best Western and need to admit this is the great experience. For sure i will come again. Friendly staff, good environment, a lot of activity to enjoy. Thank you so much especially for the suprise gift.

"Working trip"
suwat s, 10 Avril 2021

Internet is not stable. Someday is good. Someday is bad. It will disturb you if you need to work with your computer. Laundry is very late. Example for regular option. If I send on Monday morning , I will get back on Wednesday 6.00 PM. There is no special option to get in the same day. Laundry form mention for special option but reality is not. Food is good. Facilities in room is good except internet. Noise protection is bad. Noisy sound from above of room. Sound from walking and running in room. For the rest items is fine. Feedback for improvement. Thank you very much.

"COVID days"
josephshergio, 09 Avril 2021

Overall stay was good. The TV channels were very less compared to other hotels. Food was average. Housekeeping was good. Very near to city. Reception was cooperative. Good place for a short stay. Thank you.

"Teachers reunion annual dinner."
Skperian, 09 Avril 2021

Cozy atmosphere and good view of ict theme park. Food can be improved by given many options and choices especially dessert. Overall memorable moment. Maybe should come here again with other occasion or hanging out.

"Best Hotel"
ctapr, 06 Avril 2021

the accommodation was very good, the cleanliness of the room also excellent. they provide breakfast and dinner for 2A and 2K. All good. Only that they need to improve the taste of the buffet foos. but overall is good.

"One of the most Value for money stays in Malaysia!"
clementchengc, 02 Avril 2021

Bought a package on promo (slightly lower than 40 USD) , came with buffet breakfast, free entry to water world , free mini bar package. Mong Herman was extremely helpful with my concerns and questions. Highly recommended stay in icity. The breakfast buffet's spread is very good and tasty as well. A+++

"Stayed 24 - 26 Mac 2021"
rushazila, 30 Mars 2021

Overall i am quite satisfied with the room amenities & cleanliness. Only that i would like to suggest perhaps the hotel management can considered to provide mineral water as an option to the guests that request it . Not all guest can drink Drinking Water osmosis for some reason. Other than that , ok

"Best western Hotel Icity"
Ainna211, 30 Mars 2021

since PJJ life, my husband and I always stay at this hotel,we just love everything, easy walking to everyhwere, comfy bed, good customer service, just for breakfast if can add on more food selection, but evrything is good,

"A prompt concierge and cozy room."
FarisSuhaili, 24 Mars 2021

My 1st trip at here. A very helpful night shift front desk staff, if not mistaken Zainuddin his name. Love how helpful he is on sharing info about the hotel as well the iCity. Also help me with the parking and make myself assured. Save me a lot of time apart from peaking around and googling things. The room is clean and tidy and the staffs don't stingy with their smiles. Somehow, my order at the cafe took about an hour on the evening earlier, although I just order 2 deserts of cakes and 2 drinks. Much better if the cafe supervisor I think based on his attire and gesture, to nicely advise his staffs and find another private place if the anger couldn't be avoid. I understand how stressful the F&B is but to provide a relaxing ambient rather than pitch high his voice will drain more energy. Overall Best Western is a good cozy place. Thank you.

"Honeymoon"
Hadaina_HY, 23 Mars 2021

Nice room. I booked for newly wed couple and requested the hotel to do some surprise deco and it turns out so perfect! Thank you for your hardwork, thank you for being so friendly. Highly recommended ♥️

"Best Stay for reasonable Price"
Departure531481, 23 Mars 2021

Recommended! One purchase can enter waterpark for free! Both customer service and room are very nice. Its beyond my expectation! Staffs at front desk, Mr Amirul and Ms Shinnie are very friendly and helpful. Thank you for the complimentary gift! Definitely will come again!

"Interesting Makan Minum Tidur package"
malkajang, 22 Mars 2021

Quite good and affordable. But the room need to be proper cleaning especially the sofa and under the bed. Breakfast with local food and English breakfast which is quite good except the coffee machine.

"very good"
hanafiatiqah19, 19 Mars 2021

Hotel very nice for me give 4star, your recepction so good & very nice. room very nice & my room deco for anneversery so good & nice. just restoran not bad, makanan terlalu lambat tolong perbaiki yea.

"Best hotel"
Savagersf, 08 Mars 2021

The enviroment of the hotel are good and the staff are friendly. Strategic location of hotel make the staycation become more enjoyable. The service can be rate 5/5. Its also easy for access for food and the food in hotel are good. Maintain the good job !

"Great Staycation"
taufiqv, 07 Mars 2021

A very friendly and helpful staff named Isaludin assist me from booking, check in and check out process. All the processes went smoothly! Great room too. Very comfortable. Thick mattress comes with spacious room

"⭐⭐⭐⭐⭐"
mizz_grunge, 07 Mars 2021

Book for a Deluxe Room. Received an update from the front desk that my booking was upgraded to I-Suite. Perfect for our first holiday since the Covid-19 pandemic! BEST WESTERN provide hand sanitizer on every floor. Kudos to that! The room was spacious and neat, super comfy bed. Love the rain shower head in the bathroom. ❤️ Movie Madness that offers various movies for RM15 per day. Buffet breakfast totally worth it with just RM25, you can eat more than more than 20 dishes starting from drinks, appetisers, main course, salad bar, breads, noodles, various kinds of egg dishes and desserts. Personally the best breakfast rate in Shah Alam/Selangor. Not forget to mention staff was super friendly. Overall it was very pleasant and satisfying experience for me and my husband, since we are loyal customer to this hotel from 2015.

"Best"
Syafiezah90, 22 Février 2021

Price was so affordable. You can get the best room in this hotel for RM250 included dinner and breakfast. Room was so bigger and very comfortable. Plus, get unlimited watching movie. Staff was so politely.

"Nice & cozy hotel, great location and superb hospitality"
289emmay, 02 Février 2021

I was staying here for 2 weeks with my family. What can I say is, it is a nice and cozy ambience hotel. Room was very clean and looked new. An easy access to Central Icity shopping mall about 5mins walking distance only. Really had a great experience of staying here and definitely will come again in future. Thank you for the superb hospitality to Mr. Isa and others during my stay.

"The location"
amiramashuri2021, 25 Janvier 2021

The location is nice and the room we stayed was great. The staffs also welcoming. You can easily order food delivery food. The parking is free. The toilet is clean. Will surely booking for this hotel again next time.

"SERVICES"
faris988, 18 Janvier 2021

Very good service from receptionist. nice room. very comfy. the bathroom is also very neat. i love the view from up here. you can see ferris wheel from i city and highway. theres alot of utilities in this hotel. im very recommended to check in here.

"Over rated hotel"
edwardrkh82, 16 Janvier 2021

1. Bed Was told King size bed but what I get is a miniature bed. Frustrated. Maybe the hotel should go and check other hotels on real king size bed. 2. Breakfast The worse food in a hotel I have ever experienced. Worse taste. Tried nasi goreng, such a blant taste with expensive price. Breakfast was worse. The chef need to be sent to cooking course or hire a better chef! Please educate the team that serve the food. They need to know what they serving instead of saying don't know! And please clear the food on room hall way and don't leave it overnite. Disgusting! 3. Parking The only service I appreciated. FREE!

"Love everything"
Khairulbariah4787, 08 Janvier 2021

Best western very comfortable, staff very kind and helpfull..tq best western for my short staycation with you gais. Many choice of breakfast time...im very like it... tahnk you again best western.......

"Awesome for family staycation"
MazwinMzJoe, 02 Janvier 2021

Great experience for my 1st time staying here. The staffs are very attentive n friendly. Goes beyond what I expected. Albeit the room is small.. The atmosphere n good environment makes it worth n value for money. Very good for family with kids who wants to roam ard the theme park and the mall leisurely. Just chilling out with the family. Kudos to Amirul n the Front Office Team. Thank you for making our staycation at Best Western I-City Shah Alam a memorable outing to kickstart our 2021!!!

"The Alfresco area (Non-Halal) Close Without Notice At 31st DEC 2020"
Jack_Aoi, 01 Janvier 2021

We stay in 2020 December 31st- January 1st.I hope i enjoy My night with Some Cocktail(Alchoholic) Beverages At Level 5 The View Cafe ...But unfortunately The View Cafe Alfresco area (Non-Halal) section is Close Without Notice at their website or hotel Lobby.If they planning to closed (non-Halal)section we will prepare our drink from out side or we will choose other Hotel Instead of "best Western".We choose Best western because of The 'Alfresco area (Non-Halal)" Cocktail. -This is very unpleasant for us -unprofessional -Spoil Our Night

"Pleasant Staycation"
zakuanzainol, 01 Janvier 2021

Love this hotel so much & this is 4th times staying here. What a nice room & their staff was friendly & helpful. Location of the hotel also strategic with spacious car park. Ya, of coz i will coming here again!

"Great service"
Passport561025, 16 Décembre 2020

Would like to thank and appreciate the staff named Isa and Jessie for being helpful. As a guest we always looked up for politeness ,kindness and help that we needed during the stay over in any places we stayed and that's what we got from them in Best Western. Thank you so much you two for being super helpful and I truly appreciate your support over my stay here recently. Keep up the good work Isa and Jessie, we need more people like you!

"1 night stay with decorated room & candle light dinner"
Ainanana, 10 Décembre 2020

We bought the RM500 package for room decoration & in room candle light dinner. We loved everything about it, except for the breakfast preparation was really slow. We chose to have breakfast at the cafe instead of in-room but it was really slow for them to serve the food even though there were not much guests at that moment. Otherwise, it will be a great stay.

"Friendly personnel, pleasant room, good food and LOCATION"
sugan76, 06 Décembre 2020

the room was spacious, good service, friendly and helpful staff, received additional complimentary services and we were very thankful for that. The location was superb and easy to find. Plenty of parking space outside the hotel.

"Private, good view, good food"
FaZul1991, 21 Novembre 2020

The place was private and peaceful. The view was good (Night view) The table decoration was nice. The music selection also suits the mood. ♡ Overall it was a fun experience for us.. recommended especially if you want go celebrate birthday/aniversart privately.

"Great People! Stress Reliever! "
pkfied, 04 Novembre 2020

I had an amazing quick stay to rejuvenate and plan my directions on certain works. The team are so welcoming and trust me they will surprise you all the time when you're there! Superb food and fast service! Perfect spot to relax and rejuvenate with good privacy! Thanks Phyllis and team for the great hospitality!

"Daughter birthday"
zaz292, 04 Octobre 2020

Good: - Nice night view for room facing theme park - Great service & hospitality (Amirul Reservation & Jocelyn birthday Deco) - Close to theme park but far from Icity Mall Bad: - Small room - No pool (but they give 2 ticket to Water Wolrd) so ok la.. - Food not so variety - Birthday deco quite pricey (RM80 for 6 ballon & happy birthday banner) but kids happy so ok la.. Overall : don't really like the hotel but great hospitality from Amirul Reservation & Jocelyn Decoration make me feel comfortable and welcome. Manager, please give recognition to them

"Recommended"
aminzaki41, 30 Septembre 2020

Nice room. Nice view. Recommenced for a family to stay here. Hotel inside I-city Park, walking distance go to I-city. Room clean, Easy parking, Friendly staff. Free parking for those who stay at the hotel.

"Nice and cozy"
qeylalala89, 22 Septembre 2020

It was the most pleasant stay ever on last week. The staffs are very nice... Location is in the middle of icity lights... Can have a walk around at night.. Shout out to the staff who helped us with trolley and pack our bags into the car... Just on the check in day my daughter was awake and shock by indian lady at lobby... She talked too loud.. Mad at something maybe. I will recommend this hotel to my friends.. 3 star hotel but 5 star services. Thank you and we would definitely come back again

"room cleanliness to improve"
Voyager58159723200, 20 Septembre 2020

Bad: 1. Bad front desk. Never smile. Lack of knowledge. No apologise from them. 2. Room dusty , Room too small.Hard to pray. 3. Water pressure not consistent. 4. Water temperature suddenly change. 5. TV Channel cant see 6) called at afternoon no operator anwer and informed to amirol (desk in charge ) no body checked my TV Good: 1. Location 2. Food breakfast

"Hotel Review."
Fatihah3112, 20 Septembre 2020

The foood and room is nice. I rrally love the food especially during lunch and dinner. Breakfast, sometimes late refill and customer need to wait for a while. The food served for meeting is okay. But the coffee is not that nice as it's not taste like a coffee at all. Meeting room, on saturday evening, no one came to clean the room and they did not change the water. My room 1411, tv cannot open. No channel. Overall, everytjing is okay and the food is nice, room is clean. Just in terms of for meeting package, hotel can upgrade and improve. Thanks.

"Full with Chinese Tourist"
Travelersulaiman, 20 Septembre 2020

This hotel was filthy. Our bathroom was not clean. Floors dirty, hair in floor, hand and walls. The carpets need cleaning. Need to wear shoes to keep your feet clean. Light ,fixtures and Air con were dirty. Very disappointed in the cleanliness of the rooms. Lobby was fine. check with short hair girl at lobby ,i had a breakfast she was not explain to me the next day I have to call and recheck ! She never explain on the free parking as well i paid when I went out and next day my wife told that is free when we checkout , should explain upon check in not hassle for guest like us The lobby is a little confusing, to find so , all the exit door closes ! Breakfast staff even so full the staff where wonderful and attentive, good keep up not disappoint

"Extra Miles Service"
teddyredzuan, 17 Septembre 2020

i'm amazed by extra miles service by Zainuddin at receptions.. he offer me assistance to deliver my items to my room.. very warm and friendly staff of this hotel.. good job Mr. Zainudin! keep up the great job!

"Best weekend getaway"
as862020, 01 Septembre 2020

I got 3 kids and requested for connecting rooms. The hotel comes with breakfast and free waterpark entrance thus it perfect for weekend getaway with your children. In fact i extended my stay in this hotel and go to waterpark again. The room quite small just perfect for a couple or small family. They allowed outside food delivery too! Dont worry when you are hungry.

"Simple, Nice and Cozy"
minshah, 28 Août 2020

This is my first time staying at Best Western i-City. Room is clean and breakfast served was excellent and met my expectations. The receptionist served me well. I travelled with 2 other colleagues and I got a room upgrade because I requested for 3 rooms queen sized bed, but only 2 rooms met the request. Thank you, I will choose to stay here again if I am travelling to Shah Alam.

"My experience with the affordable yet comfortable Hotel in Shah Alam"
Norel72, 23 Août 2020

Excellent room set up and delicious range of food for breakfast. Easy access to nearby entertainment and shopping outlet. Have tried the Hitea buffet last year and the selection of food is highly satisfactory. Will come back for Hitea soon with a group of friends.

"Very clean"
mizhar8500, 23 Août 2020

Very comfortable and the location also strategic. Family with kids will benefit most because its easy to walk to water park & theme park. Breakfast was nice except for the crows disturbed people outside cafe.

"Keep up the good service!"
deanadia20, 22 Août 2020

The room is very clean and comfy to stay. Easy to check in and we dont have to wait for a longer time. The view of the hotel is very amazing especially during the night. All the amenities provided are complete and easy to be used. Overall it is the best hotel to stay in Shah Alam.

"Keep up the good service!"
deanadia209, 22 Août 2020

The room is very clean n comfy. Amenities available are all complete n easy to be used. View from the hotel is amazing especially during the night. Receptionist are all polite and very neat. The check in process takes a short time and we dont have to wait longer. Overall it is very recommended hotel to stay in Shah Alam. Thank you so much.

"A great hotel to stay!5 STARS!"
ZafZaiZah, 21 Août 2020

This is my favourite hotel to stay if I visit KL as many attractions are here. So, it is suitable to bring along kids so they have time to have fun as well as adults. My room was upgraded thank to Ms Aisyah. You are very kind! We arrived quite late at night and so tired. Getting a free room upgrade really made us happy and satisfied :) The room was clean and smell nice,plus it was bigger than previous room that we stayed.

"Lovely stay in a comfortable hotel"
Heri20200, 16 Août 2020

Clean, great view ,easy access to car park, friendly staff,good plenty of choices breakfast.,worth the money.Definately will come again and suggest to all my family members.kudos Best western! Thank you

"Rest and recharge..."
Fuad_6884, 15 Août 2020

Love this hotel..inside i-city theme park that easier us to rest after enjoyable play at i-city.. Breakfast are spread and delicious. Price is accepatable with complimentary ticket to water park.. And hey,..thanks for upgrade room also..:) All staff are nice especilly front reception counter aisyah that giving clear information and also frindly..Tq aisyah.. Thumbs up to best western , will come back soon.. StaynPlay@bestwestern..

"Comfortable and affordable"
FathiahMahsan, 14 Août 2020

We booked 2 rooms during our training at Shah Alam on 12-13 Aug 2020. The rooms was nice, look fresh, new and very comfortable. The view was very nice due to hotel located inside I-City. I will book again this hotel for my next trip and hopefully can get free upgrade and free breakfast.

"Excellent "
651tashan, 14 Août 2020

Very welcoming by front office Ms aisyah if not mistaken. Very polite person.Fast check in and super clean room .view of the room was so nice. Breakfast also was good. Thanks for the hospitality thank you

"Excellent service rendered"
drzack64, 06 Août 2020

Good facilities, clean room, comfortable accomodation & good value for money breakfast package. The hotel location is strategically located in Section 7 & linked to the nearby I-City shopping wall, making it convenience for guests to shop around and enjoying quality meals nearby.

"Pleasant stay"
nanarwit, 02 Août 2020

Very strategic location. Theme park is just in a walking distance. Staff were friendly and helpful staff, especially Mr Isa. Connecting rooms are available and suitable for family trip. Every room comes with complimentary water park access

"Overall Satisfied"
Syawanselamat, 02 Août 2020

We had a one night stay to enjoy the I city digital lighting , from tawau and were very satisfied with every aspect of the hotel. The staff are very friendly, helpful, and knowledgeable regarding places to visit in I- City Shah Alam Ms Rubinee guided us with clearly . The hotel is very clean throughout, and our room was small fit for 3 of us spacious with everything that we needed. Breakfast was substantial, and suited all tastes. The hotel is quiet, and is situated near to numerous restaurants at mall walking distance and a supermarket, and withiin easy walking distance . We would highly recommend a stay at this hotel. It was a wonderful experience. Good hospitality thank you to best wersten staff and Ms.Rubinee

"Feedback (best western icity shah alam)"
Maimun637, 01 Août 2020

Nice room and good services, affordable price, strategic place with various facilities and amenities, friendly, helpful and easy approachable staffs. Overall, five-star rated for the best hotel services with reasonable prices

"Comfort of home"
anuarjem, 31 Juillet 2020

You feel at home when you stay at this hotel. Clean, comfortable, Safe and cosy. Friendly hotel staff, excellent service and good food. A hotel that follows the proper SOPs to combat the covid 19 pandemic.

"Worth"
RyanNG6451, 30 Juillet 2020

For me is simple, cleanliness of the room especially bed is what important for me to choose a hotel to stay. This hotel able to fulfil all my request and deliver for me, thanks to Jess and Joycelyn for the great service. Keep it up team.

"My Stay"
izzma_amden, 28 Juillet 2020

Friendly and efficient staff, especially during mealtimes. Even the Housekeeping staff took the trouble to explain to me how to correctly and safely use the iron she was sending to my room. All in all, great service. Oh! And the food was really good too.

"Hotel Booking & Check In Time"
fadzillahahmadtemizi, 27 Juillet 2020

An excellent experience when choosing a Best Western Hotel for a short family vacation. Has all the good facilities in the hotel and also a Water Themepark which suitable for the whole family. Consistent with what Miss Jess has said. Room bookings received from Mr Amirul were very quick as well as the courtesy of the hospitality received during check in by Mr Shafiq was very much appreciated by our family. Fast and orderly service is very much needed during this covid-19 pandemic. Everything is best from Best Western. Thank you from us for all of you.

"Small clean and friendly staff"
Meng Poh L, 26 Juillet 2020

The hotel is located inside i City. A friend introduce this hotel to me as its close by to Bukit Raja industrial estate. The rooms are not big but its clean and have just about everything you need for a night or two.

"Surveyor"
Khairun_anwar, 22 Juillet 2020

First of all thank you to hotel management and staff for excellent hotel services. I have been stay for more than 1 months at this hotel. The room was totally clean and comfortable. Very good and recommended to stay.

"Cohort 38 : MBA Well done !"
474Janice, 20 Juillet 2020

The function room is clean and spacious and equipped with good projector system. Food is great and the staff are very friendly and helpful. I would surely recommend to friends for gathering function and for company meeting events.

"candle light dinner & room service"
mnurhafiz, 20 Juillet 2020

everythings perfect...easy to deal & very satisfy with decoration service for candle light dinner... staff was very friendly and can accept my last minute order. Very easy to deal with and really recomended for those want to celebrate birthday or any event here.

"Fakhrul Hisyam"
Adventure491321, 20 Juillet 2020

We have stayed at this hotel multiple times and the high quality of service and attention to detail remains. The staff is amazing and the rooms have been so comfortable and immaculate. The location of the hotel is very convenient and easy access nearby theme park and mall. I would definitely recommend this hotel to others having a business trip

"Mrs"
569sitim, 19 Juillet 2020

Special thanks to FO Rubinee for helping our holiday trip. She are very friendly and helping use during my daughter birthday.Room was very clean.Excellent service for breakfast..Good job..will come again

"Helpful Front Office Staff"
Jaa8993, 17 Juillet 2020

Front Office Staff Named Zanudin was really helpful as i request to make a late check out at 2pm and he is helping around with no charges added. The process during check out was smooth too! Management should compliment him anyway. Definitely will come back for another stay as the hotel service is so good

"Excellent customer service with personal touch from top management"
ChowMunFong, 03 Juillet 2020

Personal touch by Anthony Kong, the GM of the hotel to greet me. Also impressed that Herman and Eric greeted me by name. The top management were very much down-to-earth as I see them frequent in the reception All the receptionists were very friendly and helpful too. The only thing that could be better, if the lift was not under serviced. This caused traffic during morning (especially) most guests were same time for breakfast and going out

"Seminar function, food and services."
Sangkasturi75, 02 Juillet 2020

Hi Best Western. I would like to take this opportunity to say thank you to all sales team Mr Eric & Mr Najib, Mr Steve, Chef Shahirah, Darwish and all F&B team for arrangement our business gathering today. We are so impress and happy with your service.Good job!

"My Anniversary"
audrey9203, 01 Juillet 2020

Well done service given . Breakfast and the room was awesome. Than , the room decorations was great by Ms Jocelyn ... you're great dear . I wish to come back and I will recommend definitely to all my friends

"Room Candle Light Dinner"
bf075698, 27 Juin 2020

It was a great pleasure having a room candle light dinner during the MCO Season. More privacy, relax, no rush, and most important things, we are social distancing with other guests. Thank you to Joycelyn for setting up nice table for us, very soft spoken. And also thank you to Daniel & the view cafe team for the fantastic menu, delicious and marvelous, esp the rib eye steak and oven roasted crusted salmon (both are very affordable). Not forget to the receptionist who are friendly and nice. The suite is very clean, beautifull & overall we are happy with all the services. Definitely we will come again Insha Allah. Oh ye. The ramadhan set for buka puasa also was too delicious especially nasi minyak set. From: Khairun46

"Work trip"
alleyzariffmikayla, 21 Mai 2020

Check in on 19th May till 22nd May for work reason. All the request fullfilled by the hotel. Smoothly checking in. Our temperature regularly being checked by staff according to government S.O.P. Friendly and always smiling hotel staff. Easy parking. Great stay, great staff. Definitely will come again. Specially thanks to Mr. Syafiq and Mr. Isaludin for the assistance. Selamat Hari Raya for all Best Western Staff.

"Perfect accomodation for family and couple"
kierayusof, 18 Mai 2020

Recommend this property as its provide special welcome token due to mother's day and the room was large , spacious , comfortable and complete with ameneties eveb for superior room only.Love it!Must repeat in our next trip to shah alam.

"feel great to be recognized as a returning guest"
eduin j, 23 Mars 2020

Have stayed @ BW Panbil, BW Sukhumvit, BW I-City and it feel great to be recognized as a returning guest, every time all the times. That welcoming smile really warms my heart, nothing else matters when someone remembered and greet you as returning guest.

"Love to stay here"
SitiRadziah, 23 Mars 2020

The hotel is very close to mall. The staff here very kind and caring. Room is clean. Facilities in room is superb. And the best thing is the foods, very very good, I'm sure will repeat the trip and stay in this hotel.

"Best service , will repeat again , good staff , clean , exclusive"
mimidoldschool, 20 Mars 2020

Love , sure will repeat again . All the services are good . The environment very nice . Food service very nice . Friendly staff . Room service very good . Overall very good . Will repeat again soon . Very recommended

"Nice play to stay"
mohdmusamohdyusof, 19 Mars 2020

Excellent services from the staff and really helpful. The food was really during my stay at the hotel and the room really clean and neat. The surrounding of the hotel also quite safe with easy acces to restaurant, public transportation, and 24 hours shop..

"Best Western i-City Experience"
Mohd O, 09 Mars 2020

Very good location, quiet and piece of mind to stay there and relax. I-City Mall is nearby you can do your shopping and abundant food outlets with varieties of food Asian and western and Arab food. Easy transportation via Grab or you can take a stroll walking to the mall.

"Romantic candle light dinner"
Mahen123456abc, 08 Mars 2020

Actually we are celebrating here surprised birthday for my wife with romantic candle light dinner.its was awesome.and staff all was very friendly.food and beverage is excellent.the main thing is the hotel view, umbrellas in the sky it's marvelous.overall it's fantastic place for couple...

"I-city trip family holiday"
ZackAmpang, 07 Mars 2020

My best holiday for my children. Hotel best view.. Shah Alam view. Western best staff so frinedly... A very recommend to others. So many playground for my children.. They so happy. And request come again next time. Tq.

"Nice Stay in iCity, But There Are Rooms for Improvement"
syafiqkarnain, 07 Mars 2020

Been here a few times since 2019. The place is nice. The lobby has a seating area. The superior room is good enough for a few days stay. It's not too big, but not too small either. The facilities are maintained quite well. Everything looked so clean and orderly in my room. The bed was comfy, but I believe the pillows should be replaced. They've become too soft. The hotel's location is great. It's located within iCity, the City of Digital Light. It's also directly connected to the Federal Highway. There's also aplenty of free carparks. You can basically park anywhere within iCity's perimeter. Central iCity shopping mall is located nearby (outside of perimeter). You can stock up almost everything you need for your stay. It's a huge mall. Breakfast has adequate choices and foods were delicious. I especially love their roti canai with super delicious chickpea curry. Staffs at the restaurant were friendly and warm. The check in and check out were fairly quick and efficient. The lady attending to me during check out was very kind and friendly. However, I do have a few concerns. First of all, I am not sure why the rates offered on Best Western's (BW) official website/app are pricier than those being offered on other platforms such as Booking.com and Traveloka. I booked direct and was charged RM225 per night with breakfast, when it was only RM150-RM180 per night with breakfast on other platforms. I find this questionable. Secondly, I am a new Best Western member, and got my Status Match approved recently. My membership was matched to Diamond status which is the second-highest tier of Best Western Rewards. It does sound exclusive. But then I somehow knew that I shouldn't expect for anything. And I was quite right:- There was no mentioning of any perks when I checked in. And as I have been here for so many times previously (as a non-member), I am pretty sure the room I was assigned to was exactly the one I booked for, no upgrade of any sort was given at all. In the end, I feel like I should've just booked my stay through one of other platforms. It would've been cheaper too. Last but not least, the access card system in elevators was not in operation during my recent stay. Anyone can simply access hotel floors. I am not sure I am comfortable with this. Would I stay here again? Definitely yes. It's one of the best hotels in Shah Alam. I actually enjoy soending my time here. It's super good value too. However, please improve on: 1. Rates when booked direct, and 2. Perks entitled by Best Western Rewards members Thank you.

"3 Stars But Beyond"
fizS7, 04 Mars 2020

Nestled in the neon surroundings. This hotel definitely a place to watch out. 3 stars hotel but the service goes beyond it. The receptionist are friendly. They greet and they smile. Thank you Syafiq. They are there to assist you during your visits not merely doing their 8-10 hours of shift routine. The room we had is clean and simple. Very practical if your planning to just drop in a while. A wide selection of breakfast, omelette, salads, local cuisine, croissant etc. Would recommend to grab the breakfast together with the room. 5-10 minutes walk to Sogo 10-20 minutes walk to Jakel and Gulati. Well done.

"Good hospitality"
Venture823516, 04 Mars 2020

Im very glad to say thank you to my person incharge Mr Isa to setup my very last minute reservation for my anniversary. even the room decoration is a basic deco, but im still happy...thank you for the cake suprise,I didn't expect it.. its delicious cake! thank you best western hotel for a 1 night hospitality. clean room, good ambiance, very nice, polite and helpfully staff. I will be come again.

"Average"
Guide315154, 28 Février 2020

Internet is damn slow. Be mindful. Almost 2 years never improve & any actions is taken. If there's other option in near future with other hotel can offer the competitive rate, I don't think this is the choice for me

"2 days stay for an official course"
drindrani, 24 Février 2020

Nice hotel. Liked it from the time I stepped in. Friendly staff. Nice food. suggest to have more variety for vegetarian instead of having to cook something separately. And label the dishes as veg/non-veg.

"Clean & Practical"
fatima20202020, 20 Février 2020

The room was clean and comfortable. The welcome note on the television screen was nice. The venue for business meeting was spacious and the staff were polite and accommodating. There was quite a good selection of various dishes for the breakfast buffet and Saturday lunch buffet.

"Satisfied"
Razulaimi R, 14 Février 2020

The facilities and services of the hotel is maintained excellent till now. Really hope these will remain and further improve from time to time. Staff response and communication are good, make me feels like at my own place. Room is nice and comfortable. Food is good.

"good service"
DonA1691, 07 Février 2020

staff are helpful and friendly also consistent , the facilities, cleanliness and many others are areas to pay attention and improve especially food , the rest I'm happy with it ,, maybe price also, they are several 4 stars at cheaper rate, better facilities , similar service quality too ...

"Clean and Nice"
charlottechoy22, 06 Février 2020

A very good environment, the neighborhood is quiet and safe. Nice view from the room and the room and toilet are clean. The staff are friendly and the breakfast is overall satisfied. There are shops and malls nearby, it's a very good place.

"FSKM FYP Workshop"
kamaliaazma, 06 Février 2020

The meeting venue and facilities were excellent, the food served was delicious and has a lot of varieties. And last but not least, the service given by the hotel staff was very hospitable. Thank you Mr. Najib and team!

"Highly Recommended"
kurohera, 04 Février 2020

To be honest I booked a room here out of convenience but I was pleasantly surprised as to how it turns out. Checking in was a breeze despite a slight misunderstanding --I booked through an app and paid at the hotel but they charged the amount twice. However, it was ironed out smoothly and I would like to thank Mr Shahid at the front desk for being very helpful (he gave us a map of the area for our convenience). Since the property is inside i-city, you can park anywhere inside and can validate your parking ticket before going out. Experiencing i-city at night is also a breeze because a lot of attractions are just nearby the hotel. Breakfast spread is amazing! Slightly sparse on selection but of wide variety. Definitely better than expected. All in all, definitely happy to be here and highly recommended for people looking for a stay within the area.

"Seminar Package"
sangkasturi, 04 Février 2020

The seminar room - set up good and arrangement with full facilities such as built in projector,whiteboard,flip stand,superb excess WiFi during 3 days training.The staff so helpful start from technician,security ,F&B ( welcome drink everyday :-) ) especially Sales & Marketing team handled by Mr Eric Kuk -Assistant Director of Sales . This is our 3rd year we organised training at Best Western i-City,Shah Alam. Their service is always 5 star !

"Amazing Food, Service and Ambience"
Paradise366052, 21 Janvier 2020

Visited The View Cafe, which is located at level 5 of Best Western i-City Shah Alam last week for a dinner. Love their food and drinks, especially the View Cafe Fried Rice and Masam Manis Fizz. Friendly staff and first class service from Steve. Was surprised with the design of the alfresco area and the scenery at night. Definitely will visit here again.

"Worth the price"
sofrinaa, 20 Janvier 2020

Having a seafood bbq at bestwestern is the best choice to spent time with friends, the night view very spectacular and Instagramable, the seafood very fresh and delicious.the staff very friendly and nice service also the chef at bbq stall very efficient.ill come back again and recomended to others.

"5 star service. Friendly staff. Delicious food"
ShahiraNawawi, 19 Janvier 2020

Delicious food and lots of choices. The staff was very friendly and helpful. We have an annual dinner here, good service, good sales person and a lot of help to get this event smooth. Hotel facilities are also in good condition. The view around the hotel is good. The hotel room is very clean. We love working with the people of Best Western i-City. Easy access to the hotel. Very worth it to stay here.

"ANNUAL DINNER"
hajarhamid, 19 Janvier 2020

Room : Great Food : 100 % Delicious Meeting Room : Facilities Complete (Stage,Aircond,E Backdrop,Rest Room,Pa System) Sales Person (Mr.Eric) : Easy To Deal With Him (Recommended For Those Who Wanted To Make Any Event Must Contact Him)

"Sunday Hi-Tea"
berlindaczs, 19 Janvier 2020

I was here last Sunday for the Hi-Tea, the food selection was good and everything was beyond my expectation! The clown was very engaging, not to mentioned all of the friendly staffs, they made my friend and I felt very welcomed. The alfresco and indoor CNY decor were amazing too. Will come back again for sure.

"My recent visit"
philipcklong, 17 Janvier 2020

The staff are very friendly and great hospitality. I was there for a dinner with my family. They all enjoyed every moment of it and we will definitely revisit the hotel again soon! The ambience is good and the food is 5 star ratings.

"Strategic Location & Great Breakfast"
Khalifah I, 15 Janvier 2020

Each time I come to Shah Alam, this hotel will be my choice. It's located in the theme park area. Room just nice for 2 pax. Breakfast varieties. Staff friendly and helpful. Been staying here more than 5 times.

"The Importance of Customer Experience"
elie_elle, 11 Janvier 2020

My husband book a one night stay at Best Western I-City to celebrate our son's birthday.Around 8~9pm,we were asked to move from the 16th floor to 13th floor because the hotel told us the guest for that room usually will experience electric trip/problem.Then we went to the i-city theme park. Later we realized that we left the praying item at the 16th floor room. We call the reception counter and the officer on duty told us that the room was occupied with a new guest and they will try to help us around 9am the next morning.I was like what is going on here.First you told us the room got problem, but now you told us it has been occupied. This morning, i called the reception counter at 9am and the officer was like she don't have any idea on the problem we faced. Don't you all take note seriously on the customer problem,like jot it down and highlight it to the next day officer on duty? And to add on it, this morning, when we want to have our breakfast at the 5th floor cafe, the officer on duty can't find our new room number. We had to wait for another few minutes for the f&b team to make confirmation with the reception team. Don't you all have communication plan? Please learn more on The Importance of Customer Experience. It was not us to request to move room, It was the hotel!

"BW iCity"
javer2020, 10 Janvier 2020

Everything was fine, room was clean. Breakfast was ok, should add in more different foodstuffs. Fork n spoon should be on the breakfast table with tissue. Receptionist staffs was great...welcomed us with a smile.

"Gud for 3 days 2 night"
kerolbab2, 09 Janvier 2020

My name mohamad khairul azlan,this is third stay at i-city best western hote. 3 days 2 night is not anough for me and family to holiday at here. Many game and intresting places we dont go,and so many thing not done yet over there

"Ok hotel"
ophievon, 07 Janvier 2020

If you are looking for a stay cation xthus is not the hotel for you. This is mainly a room to sleep while u enjoy the activities that I city has to offer. It is a very strategic place. Walking distance to some of the attractions. As for breakfast, quite disappointed with the system. There is no line to queue before entering the restaurant, especially when all the tables are full and ppl inside are alrd waiting for other people's tables. So it's a havoc. For a hotel, people shudnt be waiting at other ppls table while they eat or having to fight for a spot. No restaurant should also allow this. Guests should be pointed to a table. Parking is alright, ample multilevel and open air parking spaces. Housekeeping was good. Rooms were a bit small but adequate since most guests will be spending their time outdoors. Good value for money!

"New Year's Eve 2019/2020"
sannusia, 06 Janvier 2020

Each New Year's Eve brings with it great reason to celebrate the coming year ahead.The start of a new year is a great time to celebrate the accomplishments we made in Best Western i-City Shah Alam . We really ennoy our 3D2N stay.. A family is a place where minds come in contact with one another. . We enjoy the room service with politeness and the food . ..looking forward to come again .. Thank you

"Acceptable staying experience."
tonylaipf, 05 Janvier 2020

Room is tidy and the sight from our room is quite good. However, the rule that requires the customer to have minimum 200 characters respond seems to be quite non-sense. It more or less makes inconvenience to those customers.

"Excellent"
HazlinHamzah, 31 Décembre 2019

We stay at Superior Room. The room was perfect and complete with facilities. Toilet was clean. We got nice view room. The breakfast was delicious. Front desk service very good. He is very helpful, polite and gentle. We plan to come again to i city in January but this time will bring parents and surely stay at Best Western Hotel.

"Free entrance to water park"
Kamalman, 28 Décembre 2019

Disappointed with the check in process at first place, had to wait for more then an hour and they still cant get me a room,however an indian girl able to check in us quickly after we voice up our frustration getting delay to check in. I highly recommended her for her good customer service. Good things about this hotel: Free entrance to Water park, many attractions place and shopping mall just across the road. Need to improve: check in process. Always busy and noisy.

"Latest experience."
Global27836852692, 28 Décembre 2019

I stay at this hotel 3 months ago and i repeat again few days back. The hotel offered better experience, clear explaination by the front office manager. The room is clean, and staff is very friendly. Only one comment or suggestion, to fix the lift access by room card. The room can be access directly from parking bay, without the card access system to activate the lift will expose or loosen the security access.

"Buffet Breakfast"
kadirrazak, 27 Décembre 2019

Break fast buffet menu selection, varity and quality. Thank you chef and the team. House keeping department for cleaning the room everyday and the level of hygienne standards.. My self and the team, satified the service level of The Best Western i-city Shah Alam. Will reconmended to my friends and group. Welldone and good job!!! Cheers..

"Holiday"
Nurzarisyah, 19 Décembre 2019

Very comfortable hotel, with a very nice view.. i and my family enjoyed stayed at this hotel..your receptionist also very beautifull and friendly.... Our breakfast also have many delicious food for me,,my child and my husband...we are so luckily because can eat at the outside on the top of hotel....

"Near water park"
Mifftahul, 19 Décembre 2019

Friendly staff . Ms aisyah and Mr. Shafiq. Have welcome drink. No swimming pool. Have some cookies to eat while front office do the job.clean . I stay during rain season. So.. nothing much can do. Iron board upon request. I stay at superior room. Have surau at level 5.have room for none smoking and smoking.

"Best western I city"
JimSoong, 15 Décembre 2019

Strategic location at the heart of the famous city of light, the I city theme park! Staffs are friendly and helpful serve pretty good and variety breakfast. New shopping mall the I central mall just within 10 min walking distance while local largest pasar malam (night market) is 15 min driving to setia alam where you can get most local signature foods every saturday night

"Wonderful Experience"
Zenqintin, 15 Décembre 2019

Nice and cozy hotel with great ambience. Suitable for all age group and a great place for childrens to hang out at their I City ....... Their I City ....... is also suitable for adults and it's a place for any age group. Great hospitality, nice room, F&B, variety cuisine with reasonable price. My childrens love the place so much and definitely will visit again. Worth the price.

"Nice and cozy hotel"
Qinzentin, 15 Décembre 2019

We spent one night here on vacation and I must say that everything was excellent. Nice and cozy hotel with great ambience. Suitable for all age group. Great hospitality & reasonable price. Worth going again.

"Nice & Clean Hotel with affordable price"
105niki, 13 Décembre 2019

The rate is really affordable, located at strategic place, the hotel management really maintain the cleanliness, breakfast menu taste good, friendly staff. 24 hours stay is really good idea from the hotel Need to improve: reduce bad bathroom odor

"Appreciation night"
Nawhki, 10 Décembre 2019

Great service by Ms donita n sales team, f&b team and f/o. Food plenty of choices. Decorations very nice. All participants happy during dinner event. Our annual dinner must choose this hotel as venue.

"Should have stay here 《Welcoming staff》"
Fikry7, 10 Décembre 2019

Many of deals that internet offers on lodging in shah alam but one hotel that always keep me cant refuse the desire to come back is best western i-city shah alam.I still remember when i took a chance and book bestwestern i-city for the first time, i was pleasantly surpride where The front desk staff was always friendly,service is superb, very responsive and always with a smile! Housekeeping keeps the rooms fresh and clean although im a Night Owls, had no problem with the housekeepinh tidying up the room while im in absence at any time.i had truly enjoyed and satisfield staying here. I dont know how to thank mr herman(him not in photo due he volunteer to be a cameraman tat day) and all front desk staff and others deparment staff as they plan and surprise me celebrate my birthday (26/09/2019) and it was an event i will never forget it and i really appreciate. THANK INTERNET HOOK ME UP WITH THE HOTEL TAT I FEEL LIKE HOME !!

"First family trip to Shah Alam"
Umiera, 09 Décembre 2019

We were all truly enjoyed and satisfied staying in Best Western hotel, Shah Alam. Since we didn't get a chance to stay there for more than a night, here we would love to thank all Best Western staff for treating us with patience and politeness. Although it was on the weekend plus year-end school break, with a lot of people busied checking in the hotel and kids running around the lobby and not to mention the rainy day, we were still being treated with big big smiles from them all especially the front desk staff, Jessic. We could see how much she was trying her best to get things done quickly for not wanting us lining up too long and at the same time maintained her politeness and warm personality. That made our day!♥

"THE Place To Stay At i-CIty Shah Alam"
dansontheroad, 09 Décembre 2019

At first glance, Best Western looks like another hotel that caters to the corporate crowd but I was surprised at the level of comfort it provides. Our room was homey and bed plush, we had trouble getting out of bed for breakfast! The hotel is also not afraid to embrace technology - we dined on room service by scanning a QR code and placed our order all through the smartphone with our meals arriving less than 30 minutes later. Best Western is definitely the best value-for-money hotel in this part of town because every booking entitled us to 2 adult tickets to Water World i-City which is just a 5 minute walk away!

"Marvellous"
HADINIAH I, 04 Décembre 2019

Friendly staff - reception, guard, housekeeping and f&b Delicious food n menu A++ cleanliness Room - not spacious but comfortable Bathroom clean Bathroom floor not slippery TV functioning well Airconditioning functioning well

"very good"
azahariematyie, 24 Novembre 2019

water theme park is near and then the service is very good especially the guard that always cheers up my little daughter. And may i know why this review need to be at least 200 hundred characters? look like im taking essay exam..

"Good hotel..."
ronylesbata82, 20 Novembre 2019

Strategic location hotel to Icity theme park, only walking to snowalk...clean and comfort room...my family very happy....the advice are just need to improve the breakfast menu to more variety and spicy menu..will comeback again at next

"its good"
adijah2019, 18 Novembre 2019

i like their food, variety, delicious. but the room is average comfort because of not too big. but the location its good near with sogo, icity team park, the scenery very nice.. i like it. comfortable the staff very friendly

"Best and unforgettable"
Excursion22129747214, 16 Novembre 2019

Best food and stay at this hotel..friendly staffs and so welcoming... very close to the park only walking distance...will come again in future... recommended to stay.. can forget is all food are so yummy... tq best western..

"Theme park"
muharam88, 15 Novembre 2019

The best part is the free tickets to water theme park . Foods are goods. Except they changed the original setup. I've preferred the live station outside. Pls do upgrade ur surau facilities though. It's not clean enough

"A suitable place for stay one night."
addam277, 15 Novembre 2019

it was a great experience for those bring the family to play over there. with the theme park nearby, i believe it is the suitable places to rest and relax. the lounge's view is facing the light of others building at night makes u want to light up the cigar and enjoying it with the drink.

"Nice service"
Mohd S, 11 Novembre 2019

thank you for the hospitality service and the great smile which made my stay in this hotel as it like home.you made my stay extremely better.and room very clean,very nice view... amenities in the room very complete.tq everything...

"couple"
Relax623323, 10 Novembre 2019

thank you for your great service upon our stay last October. the room is spacious, great customer service, free parking,nice view from level 13, variety choices of breakfast,clean and highly recomended to anyone

"Good relaxating break"
Philfoo, 10 Novembre 2019

Rooms are nice, beds are comfortable, and I sleep like a log every night throughout my stay. Also parking is a plenty during my stay. Service is good and the staffs are friendly at the restaurant and lobby. Buffet spread is decent for the price. I like the seafood BBQ buffet as the fish (salmon and mackerel), prawns, mussels, etc. are fresh. What stands out is the little things like the snack counter at the lobby and the little sweets at the lift that brings back childhood memories. Gym is also not bad. It is equipped enough for a general workout. The only issue is that it is located in service apartments (shared gym) and the maintenance side of the service apartments is not as good as the hotel. It becomes apparent when one walks past the boundary. Overall my family and I had an enjoyable stay. Will certainly be back again.

"Best Weekend Stay Ever!"
azurah20182019, 10 Novembre 2019

Best Western Hotel is my always must have-list of hotel to choose from when i travel to Shah Alam. I felt very comfortable and of course the location that is surrounded by the colorful of lights of the i-City! It's just a minute walk to the I-City theme park. The moment i checked in into this hotel, i saw a bunting promotion at the hotel entrance about the free pass tickets for all Best Western guest to the I-City Water Theme Park for 2 Adults & 2 Children. Meaning to say that, we are entitled for this water theme park!..aha..My kids were so excited and thanks a lot for making this trip are so joyful. Just a suggestions for the arrangement at the cafe when you have an events from different sector for year end programs, please make sure the food for breakfast is in a good arrangements, enough for all the guest and the environment is friendly guest ya...Overall good!..keep it up..!

"Best Hotel"
wkaazura, 09 Novembre 2019

The hotel staff were wonderful and helpful. The hospitality of the hotel staff make me feel comfortable. Recommended for Family Vacation. Nice hotel, clean rooms, comfortable sleep, coffee/tea arrangments and good view. The breakfast options are pretty vast and I was impressed by it. Highly recommended hotel. Able to feel the freshness. A lot of choice beverage, Calming and relaxing, comfortable meeting room, accommodating 40 people. Thank you to All staff Best Western Hotel.

"Wonderfull Staycation with family in Shah Alam"
pivoine86, 03 Novembre 2019

Is was a great experience for our 3d2n short staycation with my family and kids in Best Western I-city. The carpark is very convenient just next to the hotel and what I love about the hotel is when i walk in lobby the guard and reception greeted me with the great smile. I got room in 16th floor and is a connecting room and they even prepare baby cot for my boy. So thoughtful :) Hotel room,bathroom, bedsheets is clean. Water for shower is good too. This hotel also provided shuttle to Central I-city and is very convenient for us especially kids. Just request from the hotel reception for the shuttle services. There is a convenience store name KK just 5min walking distance and some cafe, KFC just in case u are a night eater. Along the walkway at night the whole neighborhood turn to a beautiful nightlife is a amusement park for adults and kids to explore. For me is like a childhood memories amusement. The breakfast got lots of variety of food to choose and even have Roti canai station :) For those in house guest of this hotel. Best Western I-city is given free entrance to Waterworld I-city. Remember to show your ID/passport with the hotel room card for the free entrance. Is just 10minute walking distance. I feel like is a real amazing combination for staying, playing and even for working trips. Definitely will come back for my next staycation.

"Good In Service"
nizamamin25, 01 Novembre 2019

Dear GM Best Western, I would like to tell about Best Western Hotel is in a good and excellent teamwork.Always keep Gues privacy,do not disclose Gues information that is not comfortable fo guess.And make sure Gues in safe.Room hotel always in clean.Do not pressure workers because from them the atmosphere of the hotel becomes cheerful without pressure.Reward them for working hard and they will perform best when doing work. That's all from me.Honestly from your Gues of Best Western Thank you

"Great place to stay!!"
halim1990, 01 Novembre 2019

Great service!! Polite receptionist!! Helpful staff and security!! Good food and beverage!! Recommended to all who wants to visit shah alam. Accessible to variety of place and nearby to new mall and i city theme park.

"Excellent & great experience"
DilaAdnan, 31 Octobre 2019

Having excellent experience since beginning -- enquiries, reservation, check in, room service, trolley service, morning wake up call, check out, breakfast food, etc.. All staffs are very polite and humble. The lobby is very clean & neat with some biscuits provided for free for children to munch while waiting either to check in/check out/others. The securities & cleaning staffs are very polite and humble with good attitude. The rooms are great & very clean, with ample space. The beds, sofas etc are in good condition. All facilities in the room are tip top. Great room with great hospitality. The location of the hotel is very strategic with ample parking space - walking distance to the water park & all other dry park games including the snow walk, red carpet, the I-City lights etc. Let me summarize - All are great with excellent hospitality (smiling staffs all the way since beginning). Great place to spend the night with your love ones!!

"Service is good especially from the hotel GM Antony"
SweeHuatToh, 30 Octobre 2019

Good services from the GM level till foreigners security guard. Will spend my stay there when I come for business trip. Their hospitality was great.The hotel room is clean and tidy. There are a lot of facilities.

"Satisfactory"
masyitahsani, 25 Octobre 2019

Everything is best staying here..so comfortable for my 2nights..i definitely will recommend this hotel to all friend..so strategic place and easy to access..easier to book the room..a lot of parking space provided

"Clean and comfortable"
Bwong1830, 25 Octobre 2019

Tidy and clean rooms. Breakfast is nice spread choice of food Staffs are friendly and helpful. Always smiling: making our stay pleasant. Value for money. Aircon is a little noisy for light sleeper but acceptable to me

"Good stay"
XajinJian, 22 Octobre 2019

Wife and I were staying over the night as it was near to our wedding reception restaurant. The staff did well to prep all the rooms for myself and my guest. Phyliis was an amazing person to have helped with all the booking and arrangement. She really deserves much praise and maybe a raise. The only complain I have is the cake they served for us in our bedroom as we checked in. Wife and I both don't like sweets and we had no idea what to do with a whole cake. We appreciate the thought but maybe check with us first if we wanted cake. We would have preferred fruits

"nice room"
airilahmad, 20 Octobre 2019

the service is very good and your staff very polite the room very clean and good view of icity and at night very nice view Location is easy to acces adn al ot of parking I like the food and snek and i enjoy to eat here and hope to come again next time

"Theme park"
Rocksmile, 20 Octobre 2019

Stayed 3 nights for enjoy the themepark. It was fun start on evening till midnight. But during the day u have nothing much to do. The room and staff ate nice and the buffet breakfast was good. And they offer free shuttle to the central mall.

"Majlis Kecenerlangan Hi-Tea PSS SMK Seksyen 19, Shah Alam"
aidi1966, 20 Octobre 2019

The food is good and tasty. Tge place is nicely set, to cater the purpose of our gathering today. The ambience is warm and cosy, suitable for family gathering. Tge staff is helpful, courteous abd wonderful especially Naufal.

"Stay 2 night"
Sham_Grand, 15 Octobre 2019

Breakfast at Best Western I-City is very Bad. Waiting half boiled egg almost 30 minutes for 2 continuous day. Check in was good process, the staff was very friendly and soft spoken. The hotel should have a standby shuttle for short distance journey

"Best.."
m_zhurad, 14 Octobre 2019

One of the best hotel that i've stayed. All the staff were very friendly and helpful. My room was very clean, modern and comfortable. The meals was also excellent. Good location to shop and have fun in i-city.

"Enjoyable moment"
ainirafi83, 11 Octobre 2019

Nice room, nice food, easy to park my car, fun time with friends at i-city. Everything was fine, smooth, comfortable and i am looking forward to repeat my trip at your hotel soon. A delightful vouchers for your regular customer would be interesting.

""Highly,Highly Recommended ""
midahnanyan02, 11 Octobre 2019

Only on issue was faced my key card was not able o in but was assisted immediately by staff (Rubinee) ,The location is superb, An easy proximity 10 minutes walk(shopping mall), Super close to i city, Amazing restaurant view at level 5, but the best part is the service at this hotel, the family is so lovely and accommodating. they offer a most wonderful breakfast,this place was a great value. Welcome card from GM, Welcome drink this is what enhancers guest experience and attentive staff Rubinee(Duty Manager),

"Location is superb"
Intan Lilyyana M, 07 Octobre 2019

Pros~ 1) Just 5-minutes walk to the Icity themed park 2) Staff is friendly 3) Breakfast plenty of choices Cons~ 1) Quite expensive if didn't have promo 2) Parking quite limited (don't forget to stamp before check out to get discount on parking ticket)

"Not much to complain"
205PAT2014, 07 Octobre 2019

A hotel good for meetings. Rooms are clean and bed was comfortable. Property was a bit lagging maintenance. But no major set back except quite a distance from KL. The meeting facility was good. Food was not to complain. I especially liked lamb curry.

"Good location"
EsmondG3, 06 Octobre 2019

Hotel is near the theme park, restaurants and new shopping mall, room is spacious and clean. Our room was facing the theme park, so we enjoy the nice sunset and i-city view at night from our room at 17 floors.

"Best customer service"
hazwan1110, 30 Septembre 2019

I had 1 night in the hotel. The front liner staff very helpful and kind. The more enjoyable moments, we get free entrance tickets to water park. Really recommended for family trip. The foods are variety too.

"perfect place with kids"
JessieK466, 29 Septembre 2019

Room are spacious and like their hospitality. At current, they are offering free water park, QR code meal ordering system and dining in at alfresco makes all you can eat seafood promo worthwhile, with sunset scenery.

"Well-Maintained Hotel with A-Plus Service"
ChasingFoodDreamsCFD, 27 Septembre 2019

As a returning guest, the hotel is still kept in pristine condition from our first experience. Our room was clean and decent with good air-conditioned. Staff were also friendly and helpful. Breakfast was also sufficiently good with lots of choices and the staff were quick in cleaning, servicing and refilling up the dishes. The View Cafe has a lovely view of the cityscape and in the evening, it was a great place to hang out and relax!

"Should have stayed here instead"
theracoola, 26 Septembre 2019

I spent 4 nights in Shah Alam. First 3 nights was in another hotel where Service was not a priority and I dreaded going for breakfast that I have already paid for. I checked out of the other hotel after 3 nights and checked in to this hotel instead. All of a sudden I felt welcomed in Shah Alam. This hotel is smaller than the other one but the staff at the front office was excellent, rooms were compact but comfy (I took the smallest room) and the breakfast spread was well thought out. I really should have stayed here instead. Btw, they also have free shuttle service to the big mall nearby so that's another plus.

"Just fantastic!"
mfanns, 24 Septembre 2019

Room was clean, good location, friendly staffs. Breakfast spread was good. Overall if you have kids, this is the place to be. Walking distance to the theme park. Free parking. Will definitely be back.

"Nice to stay"
nghingliung, 24 Septembre 2019

Hotel management is nice and professional, room clean & comfortable. Environment nice & good. If want do event ,best Western Hotel is your right choice as there have nice & good view in "view cafe" is Recommended hotel.

"The best service by Best Western Icity at Shah Alam."
suenuraman, 23 Septembre 2019

Best Western I-city at Shah Alam provides a service for celebration of birthday. Super surprised and interesting, they decorate the room with decoration birthday, balloons, they prepare cakes and sing birthday songs. In addition to service, they provide breakfast, delicious and clean breakfast. The best is so close to Water Park I city, entry is free, depending on promotion package best western. The walk to the snow walk and I-city Center is very close. Eating easy, even at night, the restaurant closes at 12pm near the best western hotel. Happy to be able to bring family here. Very recommended!!!

"Good visit"
KumarSubramaniam, 20 Septembre 2019

Staffs need more training to be more focus, courteous. Front desk staff was slow when attending to our check-in. They talk so loudly among them. Overall food & room is okay. Hotel is near to themepark, can have a walk nearby. Will consider to visit again.

"Great value stay for short biz trip"
Adpresso, 17 Septembre 2019

Stayed for 1 night. Regular sized room, clean, decent bed and shower. Breakfast was kinda good. More choices than expected and for the price of the room. Nice friendly staff at the lobby. Great value, Recommended and will return.

"Birthday and Proposal at View Cafe"
152nicl, 16 Septembre 2019

Wonderful arrangement by Best Western team. For my brother's fiancé birthday and their wedding proposal. Delicious food, especially Tiger Prawn Aglio Olio and Satay Burger fusion food. The manager, Zihan greet and serve us well, as we came in big group of 18 paxs with kids and elderly. Food serving a bit slow, but luckily we did out pre order day 1 day earlier, with staff Gyna. Although a bit hazy outdoor, due to bad weather recently. But the environment is just nice. We did the proposal outdoor. Thanks for all the service and treat.

"Best service by front desk!"
YunniM5, 15 Septembre 2019

Thankyou to zainudin and rizuan ! Very friendly staff and helpful too! Checked in late and my son was running around the lobby and they attended to him. Highly recommend to book this place plus great location.

"Wonderful stay in the city"
Siti Kamariah A, 13 Septembre 2019

We hosted a work programme there and family also joined to stay. Was pleased with the amazing service especially by dining staff. Highly recommended for stay cation for business or with weekend stay especially to see I city and Shah Alam attractions.

"Great staycation with my family"
Koo Y, 13 Septembre 2019

Warm welcome makes me wanna come back for more family staycation. Love the spacious connnecting room and childhood corners to get a munch of my childhood snacks.Good hospitality and friendly staff. Kids have their own kids corner while mummy daddies can enjoy food. Kids love most hanging out at the Alfresco dining area. Awesome!

"Service and location"
MooKokOng, 27 Août 2019

Good service and good location , customer service very friendly and breakfast very nice because have 3 type of breakfast to choose , night time have very colourful view because of i-city colour three light up .

"Dinner at view cafe."
Bernd_Domingo, 25 Août 2019

The chef here is definitely dedicated and one with a real heart. The plating is done with great detail and food is cooked to perfection. Ordered the baked salmon, coffee lamb, tiger prawn pasta and pandan dessert. Salmon was crispy, plating for coffee lamb was wonderful, pasta had good texture and dessert was just awesome. Portions were decent. I love this restaurant sooooo much.

"Good hotel with great view and clean room"
Bhushan13, 24 Août 2019

Good hotel with great view and clean room. “Super Stay, Friendly Staff” ... “GREAT WELCOME” ... “SECOND VISIT” ... “EXCELLENT HELPFUL HOSTS – SUPER CLEAN WITH PERFECT DETAILS” ... “C'est trés bien! ... “What a Gem!” ... ”Very pleasent stay”

"Best Western i-city Hotel"
azamzainal, 22 Août 2019

Impressive welcoming system. Small features but big impact to the guest experience. Simple yet modern concept of hotel. Better facilities n service than some 5*/4* hotel. Very value for money. Good job n keep it up team BW. P/s: Entrance to the hotel quite confusing even using GPS. If u Mgt could make it clear to the guest it would be great.

"fun stay"
acats22, 18 Août 2019

Friendly service team I Suite space suit for my family Easy access to Mall & Theme Park Suitable for simple family vacation / Rest with all surrounding facilities. Suitable for simple/easy short business trip

"anniversary"
AmirJoko, 18 Août 2019

just had a anniversary celebration at a very cheap price .. The staff was very friendly.. the place was very nice .. the view was beautiful .. very recommended.. the food quite nice.. the buffet quite good.. the lighting was very nice because all of the blue light thx steve and joyce

"Breakfast Complement"
azizafizal, 06 Août 2019

Since my last trip and stay at this hotel, i've seen a lot of improvements in cafe and varieties of choices of breakfast especially pastries compare to my previous visit. Well done and hope this will maintain regularly. I can't wait for my next visit and stay at this hotel.

"Clean & good location"
zakuanzainol, 02 Août 2019

Best place to stay at the center of i-city & walking distance to i-city mall. Hotel staff also very helpful. Varity of choice for breakfast. Highly recommended for who are planning to stay overnight at the i-city

"Comfortable room"
alicia3650, 26 Juillet 2019

Room is clean; good location, it's in the i city with theme park, easily access to i Central Mall; Some area for improvement: towels with some stain, washroom- water came out from the shower area which affected dry area.

"superb!!!"
halim1990, 26 Juillet 2019

Overall is good. A nice place for family gathering and event. Easy access for variety place and many activities can be done there. The staffs are friendly and very professional. This hotel is recommended for those who are looking a quality time with family. I hope the hotel management will maintain this gread service.

"nice room & friendly staff"
AidaZ132, 19 Juillet 2019

room is clean & the staff is very friendly. facilities is very good. location is very good for family and just walk in distance to i-city and if you are hungry easy to get outside food very nearby walking distance .

"Great stay."
VINODKUMAR27, 05 Juillet 2019

Dear Ms.Phyllis and team, I would like to express my thanks and appreciation for the service and care I received at Best Western i City at Shah Alam; During my stay for my training from 29th June-5th July 2019. Every staff member with whom I came in contact with during my birthday surprise were really friendly and genuine! Your team heard that I wasn't feeling good for some days and they placed some chamomile tea and ginger slices in the fridge. That really helped me! Couldn't thank all of you enough. It was a pleasant stay at your hotel. I would definitely return next time and recommend your hotel and services to my fellow mates. Thank you :)

"Best western shah alam is the best"
OnAir66345793260, 01 Juillet 2019

This is my forth trip so far at icity shah alam and for me best western still the best hotel to stay at icity with a super clean room and it is very comfortable to stay with your love one and also for family trip. Please also include breakfast in your booking and u wont regret

"Excellent!"
Adventure45699480313, 17 Juin 2019

The room was so spacious and beautiful. wonderful view from the room. Breakfast variation was good. Friendly staffs who helped us to fasten the process even we checked in late night surely will back again

"Weekend getaway"
Sightsee05887606869, 17 Juin 2019

Good place to stay if you're planning to go to places around there,i.e: i-city, waterpark,etc..very near and convenient.however no swimming pool if you bring kids to enjoy hotel experience. As i brought 3 small kids, but its our mistake for not really checked thoroughly the facilities.so yeah..

"Comfortable"
chand_3110, 21 Mai 2019

The hotel and rooms very clean and well maintained. Rooms are very spacious. Foods are fantastic and very friendly staff. Especially Duty Manager Ms.Rubinee, very friendly and very helpful. Good customer service and PR. Best choice for family trip.

"Lots of Ants. Expensive Breakfast"
Carmen L, 20 Mai 2019

Lots of Ants were seen in the toilet and the room.door. I gotto check frequently to.make sure no.ants crawl into.the bed. In house guests were charged with expensive breakfast. The room I paid was considered expensive for a 3 star hotel, rm171 with no.swimming pool. Should have offered better rate for the breakfast!

"Value for money"
king h, 16 Mai 2019

Paid for 3 stars but get 5 stars service. The staff write a welcome message every time I check in and they even turn on the air-con before I step into the room. Breakfast also with variety foods. Hotel near is in the I city and near a newly opened shopping mall. Value for money.

"Well-maintained hotel"
ganchengchian, 14 Mai 2019

Was here a year ago. Rooms are well-maintained and clean. GRAB drivers have no problem getting to this hotel anymore. Easy to get a ride. Central Department Store is now open. This store has everything. You can take a 15 minutes walk or a 5 minutes free bus ride from Best Western. Room water pressure - strong and good. Small problem in the room. When pressing the button for housekeeping, you might also press the Do-not-disturb button. If that happens, your room do not get serviced. Careful on that point. The front desk will anyway get you fresh towels and whatever you need for your evening. Just ask them. Breakfast - good espresso machine. However, some food like fried noodles are not replenish early enough making the balance dry up too fast. Other than that, it is a fairly good breakfast. All-in - a reasonably priced hotel with clean rooms, good showers, good housekeeping, fair breakfast and easy for transportation. Good improvements from 12 months ago.

"Satisfied stay with price we paid"
YYAT, 13 Mai 2019

Clean and well maintained...my room was spacious enough....easy and no fuss check in...This hotel gets the job done.. Breakfast had been tremendously improved since from my last visit. Lunch satisfied. Staffs were friendly as my previous stay. Manager on duty Ms.Rubinee, helpful on our check in, check out and upon our stay in BW. I still remember her even after 2 years, staff with good personality. No swimming pool in this hotel, yet who needs swimming pool when you have water park just 2 min by walk down by the road. Overall, We are satisfied with our stay and glad BW had improved a lot. I have been told new FOM in charge on all the changes. Bravo and looking forward another gateway soon.

"Fantastic location"
ASEANhopper, 08 Mai 2019

Fantastic location and service provided. Breakfast is a fantastic array of dishes. Lunch is very delectable as well. Rooms are well furnished and clean. The view is fantastic at night as well. Exactly at I-city so great facilities available to guest. Only side lacking is a pool.

"Comfortable"
Culture64809592693, 06 Mai 2019

Very comfortable and superb wifi. I checked in for watching Advengers at Central i-City. It's worth it. It is also near the theme park. No problem for kids to have fun even though there is no swimming pool.

"Cheap but exclusive"
Coastal59384317506, 03 Mai 2019

Simple hotel but full of enjoyment. Easy to find parking. Located nearby I-City and I-City Mall. The staff is helpful. The food is good. The atmosphere is great. Recommended to someone who looking for a place to stay with a tight budget.

"Amazing food at the view cafe, best western I-city"
Bernd_Domingo, 29 Avril 2019

Went to the view cafe at best western i-city at 9pm. Ordered a oven baked salmon and a luxurious burger. The food was amazing. Salmon was huge and my wife said that she couldnt believe that the decoration which was the pea puree could taste so delicious. The burger was solid and prefectly juicy with egg, beef bacon, salad. Will definitely come here again. Thanks to chef Jordan for great food and also manager for hospitality.

"Good"
Paradise40916122208, 28 Avril 2019

good place except for the breakfast & internet should can go much better... services provided was nice. friendly staff... overall i m really satisfied & recomended hotel for a stay. i hope breakfast & internet should be improved next time i m staying there

"Great Room and good Amenities"
newbie134, 13 Avril 2019

I had stayed in the Suite room at Best Western. Room was Huge with all the necessary amenities. Great eye for detail and cleanliness level maintained to high standard. This hotel is great for Business Travellers and also Family staying around Shah Alam. i-City is indeed a unique place and its just 5mins out from Klang valley.

"Pleasant & Memorable"
CashRich, 09 Avril 2019

Excellent service with warmth hospitality. Good location for photography and explore local delights around that area. 15 minutes walk to the shopping mall. Buffet Breakfast has a great variety of food but the taste is so-so.

"Best for comfort"
Daydream37467050743, 31 Mars 2019

This would be my second time booking at this hotel. Its very convenient in term of location. Also have very excellent service with the 24-hours desk service for check-in and room service for late-night drinks and snacks. The room is clean and comfortable. Will definitely make this my hotel of choice whenever I visit Shah Alam.

"One night stay"
victor_gn, 29 Mars 2019

Location: Hotel is located next to I-City. Quality of sleep: - Quite comfort mattress and pillow - Easily to hear outside movement Room and facilites: - Superior room is a decent size. - Our TV channel is not stable(will disappear after watch for 10min) Toilet and facilites: - Normal size toilet - Hair dyrer is not working well, request for portable which able to get it. Breakfast: - Quite good with few varierty.

"Cosy Hotel Hidden within a children theme park"
Excursion43402735998, 27 Mars 2019

Not easily located by grab driver who may not know icity well.. However once you check in, it does certainly feel nice and cosy in this compact hotel.. all guest facing staffs are equally friendly too.

"Walk to theme park. Great location."
Borntolivee, 26 Mars 2019

Breakfast was ok. I had to move tables twice in the morning 'annoying'. The food offer was average, although the croissants wet was excellent. The hotel is set right on the I city and it's very relaxing to take a walk around. It was great after a longhual flight. Overall the price worth for the location, I would happily come back on another layover,if some reason I had to be in shah alam, malaysia. All the staff I encountered were excellent. specially credited to Rubinee (duty manager) excelent handing my request I seen her with overall

"Best Western still the best"
OnAir66345793260, 11 Mars 2019

friendly and helpful receptionist. Nice and clean room, Good facilities provided and well maintained. Nice breakfast. I can say that this is the best hotel for you and your family to stay if you go to icity Shah Alam.

"CNY break"
MichelleCEP, 04 Mars 2019

My husband had a last minute plan of stopping at i-City before returning to Ipoh on the 3rd day of CNY and we got to book a room. Hurray for the kids! We had a little difficulty in finding the entrance to the hotel as we couldn't find any hotel directions from the main road (but that's okay). The room is clean, the beds are comfortable (kudos to Best Western as they clean the floor under the bed too!). I feel clean letting my 1 year old crawling and climbing up and down the floor. The night view from my room is fantastic too. Very easy access to the theme park. But in search of chinese food outside from the hotel and walking distance, we couldn't find any. Definitely a good place to stay with kids for its strategic location.

"Good Standard for Business Traveller"
mhas1270, 19 Février 2019

I have been staying in this hotel for most of my business visits to Shah Alam. The hotel maintains the same good standard, including this visit. My room has a nice view of i-city... but it might be a bit noisy in case there is event or crowded during weekend....Do recommend to stay in this hotel as it is the best hotel in Shah Alam.

"Escape from Chinese new year 9th day. Tim given 1501 and2 15th file good bye to see the hokkien and their fire crackers"
Muntoh M, 17 Février 2019

Nice room. Clean , good size for suite and deluxe room. Staff friendly. Breakfast average. The view of klang from 15th floor was great. Good and quiet getaway. Live the cafe and the balcony if the cafe it was great . Good place to chill or to think

"Great Weekend"
abgsaifuddin, 11 Février 2019

This is my 2nd time stayed in this hotel. Spend a weekend with family. Near and strategic location for the I-City. Clean room environment and friendly staff. Ample space for indoor parking and it is free.

"Pleasant Stay"
nurazmi89, 05 Février 2019

My first review of 2019. Everything seems okay to me . Nothing much to wow about. Front desk staff is awesome. Helpful in many ways and very well organised even though in rush hours. Fastest check in in my life - less than 10 mins. Thank you to Ms.Rubinee the in charge Manager.

"Great location - but service need to be improve"
asrulseruji, 05 Février 2019

The hotel is located at the heart of i-city, shah alam, with lot of attraction nearby. Waterpark, or can i say as mini theme park. There are few eateries and convinience shop within the walking distance as well. However during night, especially weekend, its going to be very crowded with people who want to visit the attraction nearby. In term of service - the check in process is very slow (though i was served by duty manager? - wearing blue blazer instead of red for front service there). It took me around 25 minute to get checked-in. Upon arrival at my floor; the access card is not-usable. Give me another hassle of going down to get them granted access for the card. You might hear people next door noise, or even people at the walkway talking. However, the sleep quality is good.

"Great stay with lots of convenience nearby"
ASEANhopper, 29 Janvier 2019

Located in the heart of i-City so everything in i-City is within walking distance. Fast food and local food is found nearby. Nothing Chinese though. The hotel staff were extremely friendly and helpful.

"specially one"
hoileeng527, 11 Janvier 2019

hi everyone,firstall happy new year bw-icity, we back to do program bw. this year lvl 6. just 2 day only. we are so happy, your are great service.food improved ' we enjoyed all the meal in these 2 days. Am break ,specially pm tea break was fantastic, we love it. and our favourite staff captain lechu, 2 day he around level 6, when he is around all the thinge are in okey. very good attitude. thanks for the arrangemant at alfresco coffee break it look like special and surprise . keep it up.

"Countdown at iCity - Best Western Hotel"
AliceC4680, 01 Janvier 2019

My family wanted to experience "countdown" however do not wish to be overcrowded. iCity is a good choice, with excitement, with lots of people & attractions. best of all, we had a good place to relax. we do not wish to be stuck in traffic jams after the countdown. thus, my family took a suite and a deluxe room with connecting doors at Best Western Hotel. The hotel has their own parking lots. no charges if you get your ticket endorsed at the reception. the rooms have ample space for relaxation. the suite also comes with a small pantry equipped with coffee maker, microwave & a mini fridge. when the countdown began, we had beautiful view & a memorable send off for 2018 and a good beginning of 2019. Happy New Year, everyone!!

"Best Western i-CIty, Best!!!"
Sightsee04231035234, 30 Décembre 2018

What else can I say?Nice room, nice breakfast, nice services.No worries of parking, no worries of security.Definitely I am enjoying my stay at Best Western i-City.You will feel calm and happy staying here.

"Smelly room"
Camper24265976891, 20 Décembre 2018

Small room for a family of 3. Room was smelly and dusty. I wonder they cleaned/vacuumed the room or not. Mattress is quite hard, but since we are exhausted after whole day at theme park, we still had good night sleep. But, hotel's location is just beside theme park. So we just walk back anytime we are exhausted. Wide variety of breakfast.

"Diffidently will come over again next year"
midahnanyan02, 14 Décembre 2018

You'll be greeted at the lobby to help you with your luggage. check in was very speedy and efficient Rubinee (duty manager) We check in at might night and receptionist handle us professionally with calls many comes in parking free guest was requesting guest want to check in, all was handle by one lady at counter make me so proud that she is able to handle all alone with a smile she put up upon check in was amazed me and my husband how she can able to manage pressure alone and she still smiling and greeted, very brave lady. The hotel really exceeded my expectations. it is very modern & trendy. My room was very spacious, clean and comfy. The restaurant very nice with the best view. Best to kick back and relax. The hotel location was great, kids loved I city par (5 minutes Definitely will consider for our next family short getaway, Minor setback for me was just-no swimming pool in hotel.

"Very quickly responsive"
876mimkeying, 13 Décembre 2018

HI-All, last tuesday and wednesday, have meeting room 1 at banquet, just two day olny.the meeting roons not issue,great service. your hotel foods were very good meal. i so enjoy/ i just appreciate your hotel staff lechu, he is firstday take care my meeting event.(we have fourd that is responsive and responsible, following through and completing every task given.really excellent work for lechu!.- this is firstday only. and second day other staff take care banquet,i really missing the responsibility the second day. becoz very slow.otherwise everything is very good.

"hospitality great"
789donlingke, 01 Décembre 2018

i,m staying at best western last week,having meeting program for sirim, even though the rooms are small, very cleaning.the sirim the program we are we doing view meeting rooms.food breakfast,lunch pm break, all superb. service hotel good, all staff very friendly,especially mr.lechu( everday before meeting start he serving coffee for me.especially like him the character).this hotel really great,hospitality great.. great.

"Vey good accommodation and services."
Trail06726788699, 27 Novembre 2018

Close to shopping and very good accommodation with superb service with a smile. Included buffet breakfast caters for visitor from any continent with dishes ranging from continental to Asian cuisine. Recommend for anybody.

"HI-tea buffet"
1jaredho, 24 Novembre 2018

HI bw-icity,last saturday we having buffet hi-tea at your banquent hall,we just disappointed the desserts.so a bit food, improve ur desserts. Other was ur banquet service great. the rest of the staff including banquet captain lechu,and mr chandra excellent staff.over all be okey. thank you.

"Good place Business stay"
azilawatiKhairul, 19 Novembre 2018

Unfortunately I slept here for just one night on my business trip and had to wake up early to attend customer meeting at IRDKL Mall.The lobby was simple. The rooms not that big, but clean and nicely furnished. The toilette was very clean too. The Indian lady (Kak Rubini) at the front desk was very friendly and helpful with her information even in early morning 5am. Continue your good work kak. My partner feel uncomfortable with the busy environment. Fortunate that we book on Sunday night stay. Saturday I am sure this place will be super busy at night.

"Best Western - Best Service"
SivaBatumalai, 19 Novembre 2018

Had the opportunity to stay a night at the property on the 12/11. From the time i stepped into the property till the time I stepped out, the service was top notch. From the doorman to the security, along with their front desk and F&B team. I could not find any flaws. Being a hotelier myself, I firmly believe the mostly pleasing five letter word a hotelier could ever offer their guest is "SMILE". And the staffs at Best Western I City were not lacking of it at all. Had a great check-in experience, thanks to the Front Desk Supervisor (Zainuddin) and his staff (Fikri) were all smiles and chatty (something that I personally look forward to in every hotelier). The room was great. Clean and tidy. Though the air-conditioner could have been better, as it took a very longer time for the air in the room get cooler despite being a small scale room. The morning breakfast was okay, I mean with the selection of food for their morning service. It is indeed better than some other hotels surrounding the area. Minor errors; who serves mac&cheese for breakfast and it was very under seasoned or shall I say, was not seasoned at all. The taste was very bland. The breakfast service starts at 0630AM but the egg counter only starts to operate at 0800AM. For a chained branded hotel, that was not acceptable at all. Remember, not all expects to have their breakfast late. But the again the errors were mirrored away by the staffs. As I said earlier, they were all smiles :) Kudos!! Would definitely make another trip there in the very near future. Keep it up team!!

"Best Place To Stay If Your Plan to I-City"
atieyerkz, 13 Novembre 2018

What I can say, if you want to go to I-city this is the best place you can stay. But room too small, breakfast just average , everything is just ok. Hotel is in middle of the town, near to Shah Alam attraction, foods & mall.

"Our fun family stay"
Koo Y, 11 Novembre 2018

We checked in into two deluxe room that is connecting to each other and the room is very spacious and we feel warm and homey from the hotel welcome personalized message. It was indeed fun to discover childhood candy at the room floor and kids get to pet a fish in the room. A very convenient hotel stay walking distance to I-City theme park and alot to discover here at night especially with stunning LED Lights and fun rides. Kids have so much fun at the I-City water world!! Not to forget the hotel offer wide variety of food for breakfast and sumptuous high tea buffet.

"Warm hospitality from the hotel"
kylietee, 30 Octobre 2018

Comfy room. Great to have pet of the day, little fishy to bring back to the room. Personalized welcome note with a little gift, felt so warm. I-city attractions are all within walking distance, very convenient. Kids love the splashing time at the water park, admiring beautiful night view from the ferris wheel... Wonderful vacation!

"Excellent|||||"
Stay826114, 20 Octobre 2018

Best western i-city hotel has great hospitality.the room very clean and neat. it was well taken care off.today i went to the restaurant at 6 am morning to busy breakfast at view cafe.That moment mr.lechu was welcome with a smiling face and he give me a place of table for myself .than mr chandra made me a cup of coffee,he was served me.breakfast was delicious.!!!! keep it up!!!!

"Thank you best western"
BoardingPass824420, 15 Octobre 2018

last saturday,we had do a festival at best western i-city. i thank you for that the ceremony is very good for the disabled people at the ceremony,when the food was served good,he did his best at work.mr.LECHU thanked him for this event handling and that the best job's of doing the job best western i-city.

"Good Job Western i-City Shah Alam"
shahrimi2018, 12 Octobre 2018

Its a nice place to spend my time during my business trip. it has reasonable room size, quite room, clean & safe parking lot, warm welcoming greetings everyday. I will come again next time with my family. its great!!!

"room too small"
malaysian2018, 02 Octobre 2018

room too small. that's all.everything else is ok. near icity.bed comfort. view is ok. parking not connected to lift. tv small.bathroom is good. the best thing only near icity.staff was helping. meal at breakfast was too slow to top up.

"Good location & Service"
CikShikin, 02 Octobre 2018

Near by theme park just walk!! and shop lot.. Car park easy no problem.. All staff very friendly and helpful .. Well done..Overall best western hotel give us very good experience.. ???? will come again. Thanks

"Average"
sa2co, 29 Septembre 2018

As a whole, your hotel is comfortable and good inclduing nice breakfast. Hotel Staff is also good. I have experienced other Best Western hotels in USA, and I think your hotel is convenient for business person.

"Nice stay event at best western i-city"
Navigator816134, 17 Septembre 2018

*sarawak youth program- best western i-city is a beautiful hotel and location.we staying hotel having meeting youth program at banquet hall.The meeting room facilities were superba.Lunch and breaks were marginally good than breakfast.it was very great. the banquet has as excellent service.we wish thank you all the staff ,and noted person MR.SYAHRILL,FAZLI ,and we would like to share, you have a great staff banquat captain mr LECHU.he was so helpful firstday end of event, during event he is there.take care so much our event.i really thank him./Rooms facing Straits of i-city have good views.Great Hotel with excellent rooms, Overall, We feel very happy and satisfied during all out stay at best western i-city.

"excellent hotel"
professionaldart2018, 13 Septembre 2018

One of the affordable and comfortable hotel i have ever been. friendly environment and good services.the buffet breakfast is awesome too. Highly recommend for traveler and also families. Nearby got a variety of restaurant too

"Merdaka Eve"
mohammad a, 05 Septembre 2018

HI.On eve merdaka i came i-city.wonderful day, really enjoy that day.and go i-gellary see dato sri anwar ibrahim,captain mr.lechu doing good job. he serving food dato. dato also very happy. mr vijay and chef thank you for good food.really best western f&b team giving Excellent service (especially mr.vijay, chef azahri and captain lechu.m) thank you.

"good and clean"
493528566, 04 Septembre 2018

from airport to hotel 50 mins drives it is convenient for me to visit my client in Shah ALam, the hotel have restaurant in the fifth floor and night viewis is very nice when sit outside ,drink some beer... the room is clean and service is good

"Compliment for Hotel Staffs"
Jasmawati S, 03 Septembre 2018

Our morning breakfast at the Viewcafe at 5th level started with a warm and friendly greeting by Restaurant Captain Mr LECHU.M. He was forthcoming in ensuring the food and beverages were to our satisfaction. Not only he was proactive, he took the initiatives to ensure the breakfast for the whole family was enjoyable. Kudos also to waitress Hidayah for readily taking our orders and serving us well. Such qualities in a hotel service staffs is expected for all hotel service staffs to emulate and learn from. We do hope in future that Best Western I City Shah Alam can consider upgrading from a 3 Star to a 4 Star hotel. Please give a serious consideration. Rest assured that I will return to this hotel for our next holiday and recommend my relatives and friends to choose as their preferred hotel accommodation in Shah Alam. Please forward this email to Mr David Kong, (President & CEO of Best Western), Dorothy Dowling (Chief Marketing Officer) and please sent them my sincere regards. Thanks very much Best regards, Muhammad Khairul ROOM 1801

"Strategic Location and Varities of Food"
wfathulhakim, 03 Septembre 2018

One of the best hotel in Shah Alam in terms of location and foods. The hotel offers varities of foods for breakfast. Besides provide common foods for breakfast, the hotel also offers western foods for your breakfast. The location is very close to I-city.

"Warm and friendly."
norehan62, 03 Septembre 2018

My son and I had a long day and reached this venue after 10 pm. We were greeted with a smile and the much needed checking in was almost instant. We were also assisted tentatively when we ask for the nearest eatery since we know little about the area. Quick gestures like these is absolutely appreciated.

"comfortable stay"
yongyong2212, 21 Août 2018

satisfied. nice and helpful front desk. walking distance to theme park. not so crowded during normal weekends. comfortable stay. family friendly. clean and tidy room. travelling with my 2 year old and she enjoys the water park. worth the price

"Okay stay"
AisyahhN, 20 Août 2018

Room was okay and clean. Reception could use a bit more smile and be more welcoming. Walking distance to i-city so this is a great choice for those who are seeking to go there. Overall an okay experience.

"Azam - Customer Service"
Thirumaran M, 07 Août 2018

Azam, overseeing coffee/tea breaks, does at excellent job. Very industrious , ensuring all in order with a smile. Hotel located centrally, accommodation was good, overall staff service good. Rooms were well cleaned and adequately stocked with required toiletries etc. Will visit again.

"excellent"
Mang B, 02 Août 2018

Despite the 3 star rating, when coordinating the seminar here, all the necessary benefits are available, with the service provided by the sales manager who is always ready at all times if there is anything to do. Room conditions are ideal for those wishing to go on holiday during school holidays, and adjacent to the exciting I-city theme. close to the city center, maintaining cleanliness everywhere, good service from lobby to house keeping 5 star recommendation to this hotel

"Great memories of an event"
lohsk415, 28 Juillet 2018

Ten days event was running in this hotel. The service and attention from the staff far exceeded my expectation. Ms Rubinee (front desk) is very friendly and kind,always can see her smilling face,her service is excellent, attentiveness and is a well cooperated partner to work with. Refreshment and free popcorn at the lobby, kids so happy to get free popcorn from Suleini. Cafe is nice,food is delicious, Mr Vijey, Syaril and Norzi are very friendly and good service. Great cleanliness to comfort level. Breakfast,lunch and dinner were good including the waiting staff. Ms Donita is friendly and kind. Mr Anthony(GM) is friendly and concern about event to ensure it runs smoothly. Please keep up the good work!

"A Great Place for Events"
hanei, 27 Juillet 2018

I was running an event at this hotel for 9 days and it was probably one of the most challenging tasks of my whole month. However with the assistance and prompt service of Mr. Eric Kuk, the sales manager and his helpful front desk staff, this event turned out to be a successful one. I would recommend it to anyone who wants to host any event.

"Nice location, Friendly staff"
OHHO2018, 03 Juillet 2018

Nice location, it closed to THINK PARK, the place for relaxing and activities!!! Clean room and more comfortable, friendly staff and reasonable price!!!!! There are many facilities supporting, e.g. hot pot, hair dryer, etc.

"Best Family Day at Best Hotel in town"
LeonaTim, 30 Juin 2018

Traveled with my lovely niece and my in-law family with 2 kids. Enjoyed the stay at the hotel as the room is very cosy and clean. We're surprised to see the beautiful sunset from our room that really made our day. We'd been arranged for staying in the connecting rooms, which are big enough for the kids to play around and had so much fun. Perfect arrangement! Love the dinner buffet and the breakfast but with kids around, it's really hard to enjoy our meals peacefully. The theme park is within a walking distance of the hotel and the kids did enjoy the different rides and attractions so much that still energetic even until midnight. During our stay, even though we ordered room service and also request an extra bed by 1am, we're truly impressed by their prompt service as they really delivered everything on time. Couldn't ask for more since the hotel is not only a perfect location for a family trip, but also a hotel providing quality service to the guests. Excellent service! Best Western, Keep it up!

"Raju"
raju s, 27 Juin 2018

My initial response to hotel staff was not that good but later after meeting Mr Anthony GM of the hotel, all my dissatisfaction erased and since then I never wanted to take any other hotel than this hotel because of the staff who has been very friendly and very helpful in every aspect. Especially Mr. Anthony since 6 months I've been staying very frequently and I'm very blessed to be in this hotel...

"Excellent Hotel in i-City"
cow1331AC, 26 Juin 2018

A jewel in i-City. The service and attention from the staff far exceeded my expectation. I want to praise Ms Rubinee from the front desk for her excellent service and attentiveness. The big smile she put on her face simply made my day. Everything in the room was good.. from cleanliness to comfort level. Breakfast was good including the waiting staff. I am very sure i will visit this hotel again. Please keep up the good work!

"A Great Raya Eve"
meifong86, 23 Juin 2018

Although just spent a short period in icity, is a great short vacay for my family especially for my little ones, as the hotel just walking distance to the theme park. The service from the staff is awesome especially Jessic and Joycelyn. Had called to hotel before check in to request for theme park view and high floor, Jessic was able to prepare a nice room for us! During breakfast time, Joycelyn has putting extra effort on my family especially offer some honey star with milk to my little son as there was not much variety for kids.

"Could be better"
hairina, 21 Juin 2018

No swimming pool and very limited choice of breakfast. Took so long to complete a salmon dinner. Had to wait for more than 30 mins. Nonetheless the service from the staffs is top notch. May or may not come back.

"a good hotel brighten my family day."
chosy888, 18 Juin 2018

Make a visit in i city with my parents n 2 kid on father day. We stay at best western hotel that serve the trip much more relax. Parking is alot. I can even park infront of the lobby n is free. Thank to the hotel rebate. Upon arriving hotel the check in was superb fast n the simple refreshment of water with lemom n cucumber soaking in it really boost our energy after a 200km drive. Basically i would say all the staff are well train n courteous. I was serve by Mr Fikri upon chk in. As usual with any 5 star hotel like hilton, they serve us nicely but wat impress me is he offer me a connecting room to access in our 2 room. This make us more easier to have bonding as the room is side by side n connected to eash othr. The breakfast is pretty standard with all those bread,porridge, mee goreng, nasi goreng n some curry chicken. There is prata n ommelette station on order basis. Hot n fresh sure nice. N the important is the coffee does not dissapoit me. Upon chk out i was a serve by a indian lady which i 4got the name. I was surprised that she ask me do i have any feedback or improvement on their service.i really impress ur mgmt that only seek for the best to ur customer. The name best western really suit the theme. I told her all of u are doin a good job n i do not have any suggestion. I only wish to give a good review in tripsdvisor even though i dont think is important as all the review has say it previously. I defnitely will come back again n we dont mind staying here even we r heading to klang or sunway.

"Fantastic stay"
WongSiMone, 16 Juin 2018

The staff ranging from the security guard, those at the reception and the concierge to those at the Cafe are so friendly and helpful that made us feel at home. I can't recall their names but still wanted to thank their friendliness that made our stay at the hotel a wonderful one. Especially when traveling with 2 kids less than 2 years old, I believe those parents can understand how challenging it could be, but the staff here are so well trained that even offered us the help before we asked for it. Thank you everyone in Best Western Hotel and I would definitely give you guys the thumbs up. I will come back again with my family in the near future.

"Good services"
WAN SITI F, 07 Juin 2018

Awesome and satisfied with service given. The receptionist Mr Zai is very kind, helpful, friendly & humble staff. Well done to housekeeping staff coz they took action immediately to full fill my need. Overall, i'm enjoying my stay & will recommend this hotel to other.

"Good facility and services"
nur i, 01 Juin 2018

Good facility provided for the customer and good customer services. I hope this hotel can provide many more packages for the customers. I will stay at this hotel again when i have a business trip in shah alam.

"Best Western Hotel Shah Alam"
zurahans, 29 Mai 2018

i would suggest for any guest to choose this hotel, perfect choices for a family weekend stay as the room is comfy,the staff so helpful,polite and a good choice for iftar menu. There's a lot of food to be choose!!

"Business Trip"
Miza2710, 27 Mai 2018

Hotel service good.The food many varities , friendly staff , Got service for pick up the bag to the room , my travel is on fasting month they provided for sahur food. Easy to check in ,nice view because nearby with I-city Themepark.

"leisure"
y2jchristopher, 26 Mai 2018

point of 10 can score 7.5 because my room air-con was not cold, staff are good and helpful. location okay if you are with family or couple activities. Car park are OK. restaurant breakfast OK. i will come back to this hotel.

"Reasonable"
zilaieyla29, 23 Mai 2018

Friendly staff, efficient and professional. I was there to complete an important assignment. The staff, Rubinee (DM) took the trouble to ensure our satisfaction by allowing us preview of the rooms, and changed to the only room with brighter atmosphere. A rare treat indeed. Wifi in the room is reliable. Breakfast OK, Room not sound proof.

"For i-City visitors, it's a good stay"
Jopin76, 17 Mai 2018

Stayed here before. Don't have much to say. I was satisfied with everything except the breakfast buffet. There needs to be better variety. The last three times I spent the night with friends over a twelve month period, I found that the breakfast selection is sooooo limited. They can definitely do better.

"best hotel"
n00rhidayah, 16 Mai 2018

i love the hotel so very much as the i city colorful garden is just a walking distance. i love the brand-new furniture, complete with hair dryer and iron-board(as per request) the breakfast is superb. and the scenery of the cafe is so cosy.

"Nice Place Nice View"
endangwin, 16 Mai 2018

The view from my room at night was so magnificent :) The breakfast menu was good. The room service not too friendly, but the receptionist was nice. There were some small fishes at lobby, you could bring them into your room. :)

"Nice place to stay area shah alam or klang"
opel149, 16 Mai 2018

clean room with comfortable bed. enjoy staying here. also here have theme park suitable for kids and family. the front officer quit nice. a lot space for car park with high security and make you feel so safe.

"working away"
j0nbarnett, 16 Mai 2018

overall good hotel clean friendly, didn't find the food too my taste although was acceptable. Good location for my trip. Very Friendly Staff very helpful. I city was an interesting complex well suited too families not of ant particular interest to me though.

"Working trip for attending course"
sarjit2020, 06 Mai 2018

Good experience for a 1st time visit to Shah Alam for Business course for 1 week. Whilst most of the day time was spent at the course Venue at I- Soho, the evening and night at Room 0704 was comfortable. The house keeping was good except on 1 occasion when small towels were not placed in the wash room as no more were available...but 2 pcs were delivered upon request.

"A Comfortable Holiday..."
jem_liy_fnc, 06 Mai 2018

Being a helpful and soft spoken person upon our reservation room handle by Ms. Rahimah and Mr. Hafiz. On the day, we arrived in the lobby to check in and we were handle by Ms. Jessie, Mr. Fikri and Ms. Zai with warm welcome and charming smile. Also many thanks to house keeping team, Jafri make we feel like home.

"Smooth check in and check out"
thanhtech, 01 Mai 2018

Very impressed with professional and friendly front office staffs despite confusing requests from our group. Breakfast is good with many local dishes to try. Some minor glitches have been looked into by management and I trust they will be improved. Definitely will come back next time in Shah Alam.

"New Hotel"
Cheng Chian G, 01 Mai 2018

Clean rooms. Fair breakfast. Good lunch. Good location however no taxis can find this place easily due to poor signage. Outside the hotel meal options are poor. Not enough restaurants and no bars. If they can improve the signage to the hotel and increase the number of meal and bar options, I will give it a 4 stars.

"Best Stay"
neilC6797TO, 17 Avril 2018

We traveled in a family of 5 and booked 2 connecting rooms for 1 night. We had a value for money 2 larger rooms, ample room amenities and cleanliness. Nearby i-City is walk a-away and very convenient. Will recommend friends and families and will definitely come back to stay.

"2 days work"
birdy5844, 12 Avril 2018

The room have all the basic needs, a little bit small if travel with family. limited choices of food. we have function at level 6 but when it was lunch time, the the seating is not enough to seat all participant.

"Review"
mariamge0rge, 10 Avril 2018

The room and food are nice. The only area lacking is, the room service is very poor. Front office people are very nice and helpful. We enjoyed. The bathroom accessories are not provided, we need to call them to supply, which found somewhat disgusting.

"3.5 stars"
Ikmal2018, 03 Avril 2018

I stay for 2 nights for business purpose. Overall it's a simple hotel but still has a nice ambience.the room is clean and just nice for small family. No bathtub for deluxe room. No fix shower attach which makes the shower handle kept moving on strong water pressure. Food is okay and acceptable. Walking distance to icity and close to business centre seksyen 7.

"A clean and well kept hotel near to i city."
Azmil K, 27 Mars 2018

My first time in a Best Western Hotel. This is a well kept and clean hotel. The room we booked was small to fit in extra bed. Managed to get an upgrade with minimum charges to fit extra bed. The reception was very helpful. Room was clean. Real five star standard. Breakfast so ok. There were even roti canai. Recommend to all who comes to i - City

"Best Western Hotel Shah Alam"
azurah2018, 27 Mars 2018

Comfy room with so many helpful staff from the reception counter, the cafe and the house keeping team. The food prepared during breakfast was so good. It was a pleasant day and will be stay at this hotel again.

"Ideal Location for Corporate Activities"
retangiah, 27 Mars 2018

I had a pleasant 5 nights and 5 days at Best Western I-City Shah Alam on a recent business trip. The food served at breakfast and lunch was terrific - there was a wide variety ensuring one was spoiled for choices. Considering that the gym which I frequented was well equipped, a swimming pool, had there been one, would have been a refreshing complement. Nevertheless, a short jaunt in the grounds of the I-City was most absorbing, with its non-stop carnival-like atmosphere.

"A wonderful experience"
LisaPeng, 22 Mars 2018

I stayed in Best Western i-City Shah Alam on March 20, 2018 in KL, Malaysia. I have been to many Best Western hotels in many different countries before, but this one was the best EVER! For me, the remarkable and unique offering of BW are the staff, in particular the committed and friendly and devoted staff. Special shout out to SITI who it was a pleasure getting to know, she even prepared a small gift for me, i really appreciate it, thanks a lot.

"Comfortable and Friendly stay"
midahnanyan02, 19 Mars 2018

During my visit to Kuala Lumpur I stayed two days at this place with my family. Rooms was spacious and clean. Breakfast buffet was quite delicious and pleasant. Staff was very responsive to our unexpected issues, special mention to Ms Rubinee. Check in and out timings are really flexible. The place is just adjucent to I-City theme park station. Overall stay was quite satisfactory. Value for money was assured. I wish them a good buisness year.

"Unsatisfaction of Arrangement"
Liu K, 14 Mars 2018

I booked for deluxe room. Air-con is not cold enough. Main door is not function well. TV system not updating. When i told counter my last visit is in 2017. The computer system can not find. I called hotel asked i-city have water prior booking. Officer said yes but not telling me water park is no water. My kids missed the water park. The deluxe room looked same as superior room size but charge at higher price. The officer said will check and revert to me whether provided us deluxe room but no reply from him. I hv to pay RM400 for one nite with air-con & door problem and without access to water park. And can not enjoy the promotion of one more room provide because not promise can arrange 2rooms next to each other. This is my 2nd visit. My kids exciting visit i-city because of water park & digital light. I wish Best Western can consider one FREE nite stay to us (4paxs) for our next visit.

"Friendly staff"
leocustodio2018, 13 Mars 2018

Have one of the most friendliest staff in the hotel community. Make me feel at home, all of them can speak English very well. With every morning greetings and smile, make my day always on the sunny side. Thanks BW I-city Shah Alam.

"supprise birthday"
Intan Z, 06 Mars 2018

excellent arrangement by Adriena and team. i only request a slice of cake to deliver to my room. but they do a simple decoration on the bed. got a balloon and a card with our picture. thanks a lot BWicity

"Family short trip"
HattaOthman, 02 Février 2018

This review is to inform all the traveler that we were very happy with Best Western i-City Shah Alan treatment at their facilities during our stay. We could see from day one that the hotel service has a great quality, both because of its comfortable and appropriate facilities, as well as service and constant concern for our comfort. Thank you especially for being aware of our requirements. Thanks again to the Front Office Manager Ms. Fiza and her Front Office Team, that made our stay a good time, comforting and secure. We are sure that when we return to your city, we will go back to your hotel. Success in her future endeavors.

"Quite a surprise"
Jamil S, 01 Février 2018

We stay at the hotel which was very nice and clean and within proximity to the attractions. Staff were excellent. Ice city is a must with all it rides and etc. What an experience. Far better that london' s winter wonderland.

"Good..."
youngsoop259, 22 Janvier 2018

I am still satisfied with my second visit to this hotel. Thanks to clean facilities, support, and kind employees. The scenery around me was very beautiful, too. I came back with good memories. Thank you.

"Love the hotel foods, Clean and Great Service."
Zamir S, 21 Janvier 2018

Me my daughter and my little brother stayed here for 3 nights. The reason we pick this hotel is because we wanted to go to I City Theme park and Water Park. Its only a few mins walk to the park from the hotel. This hotel looks new. The service and housekeeping really friendly and helpful. On our 2nd day, my daughter was having a fever and vomit. Our bed was messy and dirty so I ask for the housekeeping to clean up while we went outside for a while. When we return the room was clean as new, Very tidy, They also left me a not wishing for my daughter recovery, That is very sweet. And also the breakfast is really good. I love the dimsums, and fruit juices they serving. My brother loves the fried chicken and noodles. While my 4 year old daughter love hard boiled eggs and scrambled eggs. We had a pleasant stay there and If anyone wants to go to I City Theme Park, this hote is a top pick to stay. You wont regret it I promise.

"Good service"
hafizuddinzafarul, 16 Janvier 2018

Such a nice room with good service and delicious food.Like to been here again and gonna recommended this hotel to friends and family to stay here to.Gonna back here again and really enjoyed this place.

"Room defect and cleaness"
Brian888KL, 13 Janvier 2018

My arrival on first day on 12 th Jan 2018 between 330 pm was warm welcome and smilling staff and room was ready given for me. Upon reach to my room between 340 pm ,Suprising Eng staff was inside the room check the Router TV and my bed was not ready and Eng staff called Housekeeping staff to make up the room and change the bedsheet and duvet.I have to wait again for the process done by Hskp Between 1900 pm ,Suddenly my TV was problem and cant watch around 20 minutes and report to Reception staff at 730 pm .However upon return to my room TV was not FIXED yet and their still doing the TV router for almost 20 min till my frustration and disappointed cant be longer anymore.Have called to Reception staff to request change room and mention their would call me back to my room but wait till 945 pm for almost 20 min just sit at room for a staff send the key for room change. But,Enter the new room everything was prefect TV and aircond However found welcome card belong to other person which earlier block for him.Anyway management should look into the room defect by monthly and system room clean but NOT yet clean at room for a customer to wait again outside corridor.Im not expecting any service recovery at least follow up as a urgency when guest complaints and continue give the feedback.Its a waster time from 730 pm till 9 pm Eng staff cant fixed the TV for me and one hour half also

"Decent rooms but lower expectations "
Lapi, 13 Janvier 2018

Was on a business trip and they put us all up in I city for convenience. Rooms are decent. Small but adequate. Amenities are what normal no frills hotels provide. Front office is not awesome. Check in took me 20mins to look for my booking which was suppose to be paid. I am made to pay for my room. Upgraded to a premier room which is bigger but aircon in the room makes a waterfall noise while you sleep. Bad sleep for the whole night with horrid pillows Breakfast - sufficient fare Location - in the middle of no where.

"One-Stop Living Entertainment"
YMesiano, 12 Janvier 2018

Simple lobby but good hospitality fro the front liners.Self-service welcome drink was available. Front Desk Agent was very helpful although a bit payment trouble was arisen, because of my company hadn't had a corporate account yet. Room was simple and clean, and they had the option of smoking & non-smoking room in the different floor. The breakfast was superb for this class of hotel, quite complete and the taste was good. The hotel's soundproof was good although it appears next to the entertainment park. The facilities are complete, so you won't feel bored if you want to go outside the hotel. My conclusion is HIGHLY RECOMMENDED!

"One Night Stay"
woooglet, 09 Janvier 2018

The hotel ambiance is super chill, the room was nice and comfortable. They upgraded me to deluxe for free, stayed on the 15th floor. The view was great at night (not so much during the day cause you can see the water processing plant but I didn't mind it). TV quality could be better, was hard to watch a movie in non-HD so I ended up watching shows on my Macbook instead thanks to their super fast WiFi. Overall a great experience.

"One of best hotel i ever stay"
Erwin L, 09 Janvier 2018

Good service, nice place to stay when we was at shah alam,kuala lumpur. Stay at here can reduce our time go to KLIA and if we had go to i walk or i snow we can go by walking because its near this hotel

"My first review for this good hotel with great service"
Lengkok70, 05 Janvier 2018

We visited I-CITY in DEC 2017, and stayed at Best western for 3 days. Upon arrival we were greeted with the most welcoming greeting and the best smelling hotel ever. Once checking in we were led to our rooms. The rooms were clean, and the service was equally as good. The one thing that really stood out for me in particular was the customer service received from all the front office staff, especially manager on duty Ms.Rubine. Rubine assisted us with any questions or issues we may have had. She is definitely a key to the outstanding customer service that we received and no doubt that other guests also would have received. Overall I would definitely return to the Best Westen I-City for the service and the smiling faces of the staff. Thank you BW, see you in Jun :)

"Clean and Comfortable"
saihong84, 04 Janvier 2018

Pros: Room is clean, walking distance to I-City attractions, friendly staff, breakfast is tasty, wifi provided. Cons: Exhaust fan in the toilet was blocked, need to wait contractor come to check on the next day, so the smell cannot exhaust out from toilet.

"Standard Breakfast Menu"
hardi28, 04 Janvier 2018

Actually the room amenities already quite good. Only the breakfast quality is very standard. Also the breakfast menu is very limited. You need to improve the breakfast quality. The other thing its still ok.

"Hospitality service at the par level"
Shazee S, 02 Janvier 2018

Service given from check in processes until check out is good, guest service assistant welcome us and makes me feel warmth. Infos given all very clear. Just the rooms bit rusty and the aircond bit noisy but its not really matters to us. Keep it up the good service

"Visit during Christmas"
msfizz123, 29 Décembre 2017

We lived around Setia Alam area but still plan to stay a night to celebrate the Christmas at i-city. We arrived around 1.30pm registered and the hotel staff said the room yet ready so we request for a call once it is ready. After 3 hours window shopping to kill time we didn't receive any call. So we just go back to the hotel and manage to check in the room at 5.30pm. The bathroom was clean but the room is really dusty. My 4 years son keep sneezing non stop. We believed it is from the aircond as everytime we turn up the fan we only breathe dusty air. The hotel need to conduct proper maintenance for the aircond and the room.

"Great location"
priyatachni, 27 Décembre 2017

The rooms are clean and confortable, plus the location is strategic and the view from the rooms are amazing. The view cafe is a must place to have breakfast. The staffs are friendly as well, you will always get a warming smile and wishes from them.

"Close to attractions@i City"
Jedai79, 26 Décembre 2017

***Note: we may occasionally make comparison between Best Western (BW), i City Shah Alam and ibis Styles Frasers Business Park, KL, both 3-star which we have recently stayed in and both are in the state of Selangor, Malaysia. *** ——————————————————— Checked into BW i City Shah Alam on 15 Dec 2017 and was given room 711 for 2 nights. Front desk staff, Rubinee (I think she is the manager) was friendly, patient and reassuring. She really puts guests at ease. We were upgraded to a deluxe room for our 2-night stay which was about 230-250 sf in size. This was only our 2nd stay with the BW chain, the first time was in the US in 2000. 17 years have gone by, we could still remember that BW in Los Banos (Victorian House) vividly. We could see the LED lighted condominiums and the Ferris Wheel from our room window. They looked beautiful at night. Marsum, the housekeeper for 7th floor was an extremely friendly and very neat in his housekeeping skill. My partner left a rosary (unsure where in the room) and when we returned to our room, that rosary was placed on our bed in a straightened manner with the crucifix facing upwards. Wow! We were impressed with Marsum's precision. Both thumbs up for Marsum! BW's deluxe room was definitely bigger than the room we stayed in ibis Styles in KL in July/Aug this year (please see our review). Everything in the room was good except of the choked sink when more water flowed from tap and lack of slippers, hand towels and face towels. Gotta call front desk for complimentary toothbrush sets too. Breakfast was served on the 5th floor. Variety was undoubtedly better than that served at ibis Styles. At BW, there were 2 stations: egg station and roti prata (Indian pancakes), thus the food at these 2 stations were hot! More appetising breakfast at BW as there were HOT food than ibis Styles as the latter's food were mostly cold, despite putting food in stainless steel trays with warmers. The other trays of food at BW, if had been recently replenished, were hot; if they had been replenished a while ago, they were also cold, just like ibis Styles. On 16 Dec, breakfast area situation was ok but not so on 17 Dec when many trays were empty and shelves for plates/bowls were empty for all stations except the fruit section. Location of BW was our main consideration for our choice. We wanted a hotel that was close to all attractions of the theme park and BW was only 2-10 min walk from almost all attractions. 2 hotels in the vicinity and BW was the only international chain. There will be an upcoming Doubletree Hotel in i-City ultrapolis which we don't know when the completion date is. This upcoming development comprises Grade A offices too. In terms of proximity to theme park, Best Western is still much closer. Locating BW hotel parking, aha, is an adventure - a prelude to attractions at the theme park. We parked our car in another block initially, still underground, but we had to go above ground before we could reach BW. If it didn't rain, no problemo, if it rained, then unloading and loading of luggage would have been cumbersome. Rubinee was very kind to provide us with a map and circled entrance/exit A that we should use before we could reach BW car park. We were so used to Google map and i-City theme park's colourful and kiddy map was not given much emphasis & importance in our minds. Had we studied that colourful map more carefully, noting the restaurants and mini-mart, we would have found our entrance A on the first day there when we returned to the hotel after a short trip. Having said that, the letters of the entrances/exits to various carparks of the theme park as indicated on that colourful map were NO where to be found on the signs@i-City. After exiting from expressway, upon arrival in i-City, follow that slope up the hill, drive around the peripheral of i-City where you will see flamingoes figurines on multi-storey carpark facade on your left, then come the giraffes. Continue to drive around i-city and you will see entrance to i-residence, skip that and the next entrance will be the entrance/exit A as stated on the colourful map. At this entrance, you will see KFC restaurant and Subway too. Follow the sign that reads “Hotel” and you will eventually arrive at BW carpark. Hey guys! You are going to a theme park, thus enjoy the adventure of locating BW carpark first. Carpark ticket has to be validated by front desk AND a machine located to your left after you leave BW's main door. Thank you front desk staff, Farah for the late check-out granted as I needed to rest after breakfast and medicine. Check out was swift. Areas to be improved, mainly at breakfast area:- 1. 16 Dec: Cutleries needed to be collected by ourselves. No one told us and also cutleries were placed at one corner, not together nor close to plates. We just came from Hatten Hotel Malacca, we forgot BW was a 3-star hotel. We requested for spoons twice before we got them. This was after we went to the corner and only managed to collect fork, no spoons were available. 17 Dec: We saw a waiter laying serviettes and cutleries on a table for other guests, huh? Hmmm... we were confused... were the cutleries supposed to be laid on the table by BW staff or by guests themselves? At ibis Styles, we collected cutleries on our own. BW is also a 3-star hotel, so we can be understanding and collect cutleries on our own but staff's action for all guests should be fair and consistent. 2. 16 Dec: ALL staff at breakfast area did not wear a smile on their faces, they looked lethargic. The word is, “ALL”, a stark contrast from the cheerful front desk staff, Rubinee and housekeeping staff, Marsum. 17 Dec: we observed that some staff wore a smile when they conversed with one another but NOT with GUESTS. Strange attitude for service staff. 3. I have been sick for a few days. On 16 Dec, I needed warm or hot milk to eat my cornflakes with, only cold milk was available on the table. I asked one staff but I forgot who she was because all lady staff wore the same colour tudung as it was their uniform, hard to differentiate. No one returned to assure me that I was getting my hot milk nor anyone who asked me where I was seated so that she could deliver the hot milk to me and I was left standing there like a fool at the cornflakes table for 5-8mins. Then, I tried to ask other staff (body language only, I was on a surveillance mode, looking for just one staff that I could turn to but none was perceptive enough to even ask if they could help?????????.) Best part came: I approached the egg station bespectacled lady staff who had then left her station and was helping to clear plates where I could get hot milk and she asked me to look for “those in service”. I then asked who was/were in service? And she said something about someone/those wearing gold?? Following the direction of her index finger, I didn't see anyone wearing golden uniform? On 17 Dec, while waiting for my omelette, I finally caught a glimpse or two the name tag of the bespectacled egg station lady staff, print was too small, it was either Harzina or Hamina or something. A Chinese male guest who spoke in English (either Malaysian or Singaporean), went to Harzina/Hamina asking for a “soft-cooked” egg. Ahem... even I haven't heard of a soft-cooked egg (he probably thought the opposite of a hard-boiled egg is soft-cooked egg), I believe he meant half-boiled egg??????, again she asked him to look for those in service (Aha! This meant I didn't hear her wrongly on 16 Dec), the Chinese man said the people in service had asked him to look for her (Harzina/Hamina). Chinese man, after not getting what he had requested, walked away flustered. After a while, I met him and his friend while we were all getting food, he was still angry and kept complaining to his friend. **Only one saving grace for the F&B team: on 17 Dec, I needed hot milk or hot water, I can't remember now, one Chinese waiter or supervisor said he'd send it to our table. I didn't ask him to send but he offered to send. I was impressed! At least amidst a whole team of apathetic waiters and waitresses, there was still one soul who showed passion, enthusiasm and commitment in his job. ** We stayed in 8 hotels during our recent 11-day West Malaysia trip. We usually grade hotels in accordance to the amount of service derived from the amount we paid for the hotel. Both BW and ibis Styles are international chain, we paid more for BW as compared to ibis Styles in Aug 2017. The F&B staff at ibis Styles were much more caring and committed to their jobs while F&B staff at Best Western were aloof and adopted a nonchalant attitude. But breakfast at Best Western was better than ibis Styles because the former's food were generally hot. Apart from the negative experience we have had with F&B staff at BW, the rest of the staff were good! We will still give 5-circle rating, if not it will not be fair to the front desk staff, the door men, the housekeeping team and the ONE & ONLY Chinese waiter/supervisor who was dedicated in his job. Will we recommend this hotel to you? If proximity to attractions @ i City is an important criteria, stay at BW i City Shah Alam but do not expect too much from the service of its F&B staff. It takes time to train (retrain) the entire team.

"Good,but room is small"
kenny323yew, 26 Décembre 2017

Good view,good room,but room space feel so small.Near the player location,anything is very good and many thing can go.room also have make the Christmas feel.thanks the room services.this is good hotel

"so so"
yukiwah77, 20 Décembre 2017

only has 1 parking near the hotel,early morning so many people line up there,even we already stamp the parking ticket,we still need to scan under the parking machine. The room is ok but we still can heard what the next door guests talking.

"A very pleasant stay"
nurshamimis, 19 Décembre 2017

I stayed in a junior suite room..very comfortable despite of not so big room compared to other hotels. It was a great anniversary celebration since can celebrate with kids at icity theme and waterpark as well

"Good enough for short stay"
amatt690424, 15 Décembre 2017

Quite surrounding during the days. Plenty of gliterring lights at night. Parking available at hotel. Hotel lobby rather small and not sufficient enough when there is a lot of crowd. Good range of foods for breakfast. However, the entrance to the hotel from the trunk road is confusing. The need to validate a parking ticket is a hassle

"Nice stay"
abgsaifuddin, 12 Décembre 2017

Stay for 1 night with wife and young kid.only few walk to I-city if plan to go there. Clean room and friendly staff. No issue if driving there with plenty of space for parking and it is free. Not very hard to find

"Great experience."
leeminying, 05 Décembre 2017

We traveled from Johor Bharu and arrived at the hotel before the usual check in time but were promptly given our room keys and luggage was with us within minutes of entering the room, Thanks to the Malay and Indian girl (sorry can't recall their name now) . The room was of a good size, very comfortable bed for two , working desk, tea and coffee making facilities, water provided daily as well as an in room safe. Our room was clean with fresh towels provided. The hotel itself is very well kept, clean and all the staff we dealt with were really polite. WiFi connection is one of the fastest & best i'd ever experienced. The negative we had was no swimming pool, in room shower need to be improve with rainfall shower and over crowded with public walking around using main entrance to car park especially weekend.

"just for a night stop"
maneh, 05 Décembre 2017

booking deluxe room, 22 days earlier before arrival, ask for large bed, given 2 single bed, check in was...... LATE after 6 hours road trip, we just want to lay down n get shower, we arrived before 1.50 pm, hotel policy - can only check in after 2 pm, but... we only get the room at 3 pm location is great within walking distance to the amusement park room n bathroom is clean staff is courteous and polite the city only alive during the night

"Well Done!"
ISKLC, 05 Décembre 2017

Simple yet luxurious. Perfect location with colorful lights from I City park. Spacious room size for an economy brand. Great staffs and awesome attitude! Kids love the surprised of toys made by the towels. Breakfast spread was good with variety of choices and combination with some Indian food. Recommended to try out for a short vacation and enjoying the hospitality render by Best Western teams. Thumbs up!

"Will repeat again"
missdrfaridah, 04 Décembre 2017

We enjoy our stay at hotel, clean, near icity, staff excellent service & very kind.They have cupcake competition program for international kids day.My daughter so happy with the program.She enjoy the cupcake also.

"Kids loves the place and hotel"
midahnanyan02, 04 Décembre 2017

Really great hotel with excellent staff and value for money! Great location which offering a kids fun ride just few meter walk (expensive ride's) . Rooms are clean comfortable and my children's sleep well all night. Rubi and one Chinese Girl officers is the most helpful I've ever meet and nothing is too much trouble on our two night stay. We would definitely come back on next holiday. Thank you for the hospitality. I diffidently recommend this hotel.

"Fascinating trip"
nurnabilahmiskam93, 29 Novembre 2017

The hotel so clean and offer great hospitality which comes with comfortable rooms, friendly staffs and I'm enjoyed with the foods served. The location also starategic because it was located at the centre of the city.

"Best West I-City Shah Alam"
layhooi_tan, 28 Novembre 2017

Overall the hotel is clean and the staff is friendly and helpful. Breakfast has a lot of variety and delicious too. The only problem is the water heater temperature was inconsistent, unable to control well. So have to had a very quick bath...:)

"Best hotel close to i city"
arbakangel, 22 Novembre 2017

Proffesional staff. Good location. Pleasant and comfortable room. Breakfast was nice. Good number of choices. Saufi at the reception has splendid proffesional service. Well done. Definately will stay here again on my next trip

"First and Last"
angelynar, 21 Novembre 2017

Had a bad arrival experience where my booking was cancelled without my knowledge and I had to pay a higher hotel rate. TV in room was snowy and sound was off and on. Called for technician twice but no one showed up. Breakfast spread and taste in the coffee house was horrible. There was only one receptionist when we checked out and the reception was busy.

"Best Western ICity Shah Alam"
hanmowf, 19 Novembre 2017

One night stay with family. Decent hotel within walking distance to attraction at ICity. Everything in order except it took longer than usual to check-in and slow in refilling food stuff during breakfast.

"Perfect and Wonderful Vacay"
Balan M, 15 Novembre 2017

Honestly compare to all other hotels that I have stayed in Klang valley this is one of the best hotel. Perfect location with colourful lights from I-City. Simple but looks luxury. Rooms are big enough and it can Accommodate my kids well. Staffs are friendly and Mánager Rubinee was just awesome. She understood the needs of me having kids and did not allow me to be on waiting zone. She quickly arranged some one to carry my begs and ushered me to the room. All I could say is Kudos to her. Well done Best Western

"comfortable"
farrahs205, 08 Novembre 2017

recommended for those who want to stay here :) best view best staff nice room good service fully recommended either with family or friends best staff to deal with no comment for food cause i did not go for breakfast

"Excellent"
mia_adnan92, 07 Novembre 2017

Best service and room, cool air cond, help desk very friendly..will repeat booking soon on 2018........view from room is very nice..food is excellent also, the cafe at level 5 have a good view nice decoration

"Thank you to all the staff for making me feel comfortable."
PeterTao, 07 Novembre 2017

Simple no fuss hotel, I was here alone for business trip. Wasn't exactly my planned hotel because the usual were full House in SJ. Rooms are clean but without the usual luxuries I'm used to with Club or Premiers. It's just a night and I won't fuss. I thank the restaurant staff at the 5 floor for making me a good meal and keeping me company. Thanks for making me feel comfortable.

"I wouldn't stay here unless I had no other options"
Travelicious_K, 03 Novembre 2017

They got our booking wrong and checked us into a Superior room instead of a Deluxe. However this was sorted out almost immediately. The Superior room looked dingy. The Deluxe was way better. The bed was placed on the same side as the door so the light from the corridor flooded into the room. We had trouble sleeping, even with all the lights in the room switched off. We only stayed here because it was convenient due to the distance it was to an event we needed to attend. Their staff are great. Other than that, this hotel was quite forgettable for us.

"Nice location to enjoy i-city"
Husse_Serk, 02 Novembre 2017

Went there late October with my family. We had a nice stay, as the room is comfortable. However, the check-in process was a bit slow since it was packed over the weekend. Although I went there just on time for check-in (2-3 pm), but my room was only ready after an hour later. However, the manager, Rubeene, she was very nice to compensate us with late checkout or complimentary coffee or breakfast, as an apology. Overall, the customer service was good. And the breakfast was super nice. If you would like to enjoy i-city at night, an overnight stay at this hotel would be nice.

"Great Service"
Fizi T, 31 Octobre 2017

During check in, i've been told that the superior room is full (which during that time, booking via traveloka and confirmed the room is available, and upon discussion with the reservation team of hotel, they have upgrade to deluxe room for foc.Not waiting to long for the process. Keep it up

"Nice room"
lilies135, 31 Octobre 2017

The room is clean, not to big or small, fix my family well. The facilities is very good, with a big mirror, tv, fridge, and the water heater. Very comfortable. My kids really enjoy the stay. Recommended.

"wedding anniversary getaway"
m4sliz4, 31 Octobre 2017

A very great splendid deco done by the hotel for our 10th anniversary! A very cheerful welcome greet by the front desk staffs (especially Ms Jocelyn who helped us to upgrade room and extra bed for kids) and double tap for cleanliness of the room and flexibility of the hotel services..! breakfast was delightful. will definitely come here over and over again!

"Best hotel in Shah Alam"
eszmed916, 30 Octobre 2017

Best in hotel layout. Maintanance and house keeper room not in same area with guest room. Hotel surround best for business and vacation trip. Convince for family vacation in one area. Me and my family stay there in 3 day and 2 nite was joyfull and full of memories. Has a lot of activity for my daughters and son. Food was excellent and hotel staff was most friendly and helpful.

"Good location and very friendly front dest staff"
Angelo G, 27 Octobre 2017

Great location and easy access to i-City. The staff were very friendly and went out of their way to help us and even assisted us in printing a few documents with no additional cost. The hotel is clean, neat and tidy, and is very well maintained. I was pleasantly surprised to find that when we exited the elevator at our floor, there was a bowl of apples that were available to the guests. The room was clean, neat and very comfortable. There is no iron or ironing board but we called the front desk and they brought this up for us immediately. The bathroom was clean and the shower is spacious with decent water pressure. There was however a slight odor in the toilet and it was quite evident that the toilets are not cleaned enough. Once again, I must commend the staff and security of their friendly, helpful service. If you park there, you can exit and enter a maximum of two times free of charge, thereafter you would need to pay a small fee. All in all its a good hotel, convenient location with easy access to KFC, Subway, KK-Mart, seven-eleven and i-City. Sadly when it came to breakfast, the chef at the egg station was wearing a really dirty apron which looked like it had not been washed in days. To complicate things more, there was nice gentle music playing in the background from6:45am till about 07:00am and then suddenly, somebody decided to turn the breakfast dining hall into a disco by turning the music so loud that it was virtually impossible to have a conversation with the person across the table.

"Service level at seminar room on 26 Oct, 2017"
ksbalasingam, 27 Octobre 2017

Good venue to hold seminars and meetings. The hotel has ample parking facilities for guests. The seminar room arrangement and refreshment provided were of high quality. The Captain of banquet, Mr.Letchu, and his team assigned to wait at the seminar the whole day were very helpful and committed to their work. When a technical problem with the LCD and laptop connection was encountered, it was expeditiously resolved by captain Mr. Letchu. Would certainly recommend the hotel for seminars or training to friends and associates. Balasingam Seminar facilitator/trainer

"One night only"
asmurnir, 25 Octobre 2017

Not very satisfied with the service..ask for king bed since i have little boy with me but end up having twin because of none left and they did not make the bed as being told to..i have to do by my own..

"Accomodation"
khchenson, 25 Octobre 2017

Good location and just a stone throw away from I-City Theme Park, Red Carpets, Snowwalk and Water World to just to mention a few. Clean room. A walking distance to a hypermarket. Friendly and helpful staffs

"I had a very good time when i stayed in best western i-city shah alam.1"
rania-safiyya, 24 Octobre 2017

The staffs is really helpful. The food is really delicious. My family enjoyed playing game at i-city. The room os so clean and comfortable. We definately will stay in this hotel when we come again to i-city

"Great Stay"
veronicajerman85, 19 Octobre 2017

The staff is really kind and really friendly. Always there if you need something and with a big smily face. The kids were very happy when they realized there was complimentary lollypos for them! Rooms are very clean, room service is efficient and professional. The view ok the theme park is amazing, especially at night.

"Best stay"
zalina71, 18 Octobre 2017

The location is very strategic-walking distance to the I-city attractions. Friendly and helpful front office staff. Love the detox station. Fast check-in and check out. Good and helpful security personnel. Even though the room is small but it is arrange in such a way that it is comfortable and okay for a city hotel. The breakfast is good.

"Good service"
marn_perodua, 10 Octobre 2017

- Lokasi strategic (strategic location) - Staff yg sangat membantu & selalu senyum (helpful staff & always smile to us) - Bilik selesa (comfortable room) - Kawasan persekitaran selamat (safe environment) - Pemandangan yg cantik dari bilik kami (nice view from our room) - Sangat disarankan (recommended) ** Sory english teruk ( bad english; as long tourist can understand me ^_^ ) ** Room 1703, 7th - 8th October 2017, I accidently broke your glass on toilet coz slippy wet hand.. soo sorry :( ** My details is on your system, can contact me for ganti rugi (lose). Anyway, I'll go there again soon :)

"Average"
shidee2017, 03 Octobre 2017

Breakfast is ok. Nothing special. Dinner the meat is quite hard to chew & swallow. Room too small. Hard to move around. Staying there because nearby to I-City facilities. If not will choose another hotel.

"best stay"
200specks, 03 Octobre 2017

was a great experience, the price is reasonable and the place is far from the hectic environment..you should try it once and it will be an experience that you wont regret..so head on to best western icity..

"Friendly staff and nice room."
YYAT, 02 Octobre 2017

Only have excellent things to say about this hotel, the staff and the location. Have stayed here before and will stay again. The staff are so helpful and friendly especially Ms.Rubi young and beautiful girl who have always had the booking correct, are always attentive to any needs we may have. We would recommend this hotel to anyone who wants a outdoor activities and to feel welcome and cared for.Good place to stay with kids.

"Excellent Service, Satisfied"
Ahmad S, 01 Octobre 2017

Want to get the 5 star service with the price of 3 star? then this is the one that you need to highly considered. thats all. Hotel Staff: Excellent, friendly, helpful. Room: Even though quiet small, but the cleanliness, comfort, very satisfied (and the in-room dining service too). Receptions/lobby: just 2 counter available but very fast service and friendly, helpful. Breakfast: The taste of Asia and delicous! various food and drinks. Location: In the theme park, what else do you need for enjoyment? all of it just a few steps away. Very recommended to all range of trip. family, couples, friends and even solo traveller.

"New and Clean Hotel"
szeyuen99, 26 Septembre 2017

Nice hotel. We are welcomed by the friendly and helpful security guard and receptionists. Hassle free check-in and out. There are some self-served welcome drinks and candy too, cheering up my family and kid.

"Nice clean hotel,great n lovely staff and prefect location."
NisaSaiful, 21 Septembre 2017

I would like to say thank you and friendly service to Farah, the Front Office staff. She was very helpfull at the front counter from checking in until i get my room done. When i checked in to the room, i was suprised with a nice cute towel deco bear on my bed and felt very welcoming. My daughter and i would also like to say thank you to Jafni, the housekeeping staff for making the room clean n tidy. Definitely, we will spend our time again to Best Western I City Shah Alam for a longer stay. Big thank you also to Azman, the Operation Manager.

"Quality Service"
Ar F, 18 Septembre 2017

I came here with my family for a short holiday. I was given room 1517 and the room was amazing with cool modern design. During our stay, we were assisted by the receptionist, Amin who treated my family nicely. The staff was kind enough to call the taxi for us and our stay was a great one.

"good economic hotel"
289mahdir, 18 Septembre 2017

nice location in i-City, clean and good service hotel stayed with family and spend 2 days in shahalam district. hotel location is good. clean room and present good choice. recommended for small family and couples

"Short stay near icity"
dyanz765, 13 Septembre 2017

A nice hotel for a short stay, small but comfortable room, it has no pool but the best thing about it is its located in i-city itself! Although it may not be the best hotel but the staffs gave a high quality services.

"Weekend get away"
FIRDAUS FARID N, 12 Septembre 2017

Checked in from 1-3 Sep 2017 with my mom, wife, child age 6 and child age 3. Hassle-free booking thru Agoda, I chose superior room. And, Ms. Joycelyn, staff at the reception was very nice, friendly and helpful. Breakfast was good with variety of foods and drinks. I like the roof car park to shield my car and the elevator easily accessible from car park at level 2 and 3a. Walking distance to i-city theme park. Overall, it is a good place to stay.

"Smoking Floor"
360aliyaa, 12 Septembre 2017

My floor was located at non-smoking floor, however, my room was filled with smoke fume. It's disappointed to know that my room is been used by a smoker before this. They should channel that particular person to smoking floor.

"A very nice place to stay especially it is located in i-city shah alam, and the romantic view."
godsonmolling, 12 Septembre 2017

Pros: The bed is comfy to sleep with very nice view of Shah Alam city. The bathroom is excellent. Cons:There is a door inside the room that can access to other side of the room. The problem is, during my stay at here, I can easily hear noises from another room especially when the kids are normally naughty and loud. They should improve the soundproofing of that shared door for acoustic purpose.

"Location was so great"
889nora, 07 Septembre 2017

I requested for connecting room and I get rooms facing the theme park. The night view was so fascinating. Staff was so helpful & friendly. The express check out counter is also a very good idea. Overall, my kids love it & we all having great time.

"Average, what you will expect, but wierd hair dryer"
Yuzi918, 06 Septembre 2017

Everything is what you will expect for a standard 3 star hotel. Pretty small rooms, but nothing I find bad. The only thing is the hair dryer which works for 1 minute followed by a wait of 5 minutes before you can use it again. As I have long hair, it is an annoyance as it means leaving the hotel with damp hair or popping into the toilet multiple times for the better part of an hour to dry my hair. When asked, the hotel indicated that it's for 'safety' reasons. You also have to ask for toothbrushes (which are complimentary) otherwise they do not provide it. Probably all steps to manage the rising costs but in the competitive hospitality industry, these are all going to be cons as other boutique hotels are similar in prices but more hospitable.

"Pleasant hotel"
joannang88, 06 Septembre 2017

Hotel is located inside a theme park so it was a bit confusing trying to locate it upon arriving. Theme park was very quiet when we were there. Staff at reception was friendly but kept asking us to fill up feedback form for him which got a little bit annoying. Room was clean but very small. There was hardly any room to walk. Toilet was small as well with no countertop space for toiletries. Overall it's a pleasant place and I suppose it's one of the better hotels in that area.

"Family Fun Trip"
wan rohizan w, 06 Septembre 2017

The hotel is located within the circle of the i City Theme Park which is ideal for family fun. Comfortable and family-friendly room. Bathrooms are large and clean. Breakfast is on the fifth floor while enjoying views around the hotel. With 3 star rating, there is no indoor swimming pool due to the availability of Wet World in i City. In addition, there are Snow Walk, Space Mission, 3D Art Museum, Horror House and others that are perfect for the whole family. There are also several local and international food restaurants and fast food restaurants within the area.

"Pleasant stay!"
vanedy9, 05 Septembre 2017

I went for a short visit to Shah Alam and decided to stay at Western Hotel as it is located inside the famous theme park icity. The hotel was good. The cleanliness was superb. Staffs were friendly. The only issue I'm facing was during the check in which caused an hour delayed. But everything was covered by the superb services and great hotel environment. I would recommend this hotel!

"Services were excellent"
Jafniembong, 31 Août 2017

I never find a hotel with the services and hospitality as good as Best Western Icity hotel. They always smile and give the best effort on helping the customer. The free food and drink at the lobby were the best idea ever. And even free Apple jus outside the elevator. All I can say it was dabom!

"Promotion not so good"
nganpopo, 29 Août 2017

Maybe I booked the room is a promotion price, it included a RM100 park card, so the room is small and told by staff that it is not available to add bed, so I upgraded it by paying RM50, the room is still too small. I found a cockroach on the desk in my room ! The park card from hotel cannot enter to water park in the next day, so I needed to pay one more card ! Staff are nice, but only one staff on duty at evening !

"Very Good"
levanar2017, 29 Août 2017

Keep up on those extra miles and all those great services. Thank you to Best western Team for all the effort and teamwork that is provided. Had a good stay and a good trip.! Will surely repeat this stay. Thank You.

"It was a pleasant stay"
AsZnieDa A, 29 Août 2017

Checking-in was smooth..room was nice..comfortable..no deposit paid as it will smooth out the check-out process..parking fees can be waived for hotel guest..which is highly appreciated..overall..i will definitely come back to stay here

"Great stay"
ryanie_arif, 29 Août 2017

The hotel staff was friendly and helpful. The service was fast when we called from our room to solve wifi and no sound on tv. The breakfast was great and delicious. Value for money. We'll come back again.

"Nice staff, clean and new."
jimmy l, 22 Août 2017

New hotel, staff good service. Only the problem location. Need transport. Nice for relax and holiday. Room for superior is small for 2 person. Car park is safe with security guard.overall I will back again .

"Extremely unfriendly reception (lady receptionist)"
mohd_ibrani, 22 Août 2017

It is highly regretful to experience this sort of attitude portrayed by this one lady receptionist. I had conveyed mys dissatisfaction but still no change in attitude or behavior towards me as a guest (first time guest)

"Terrible customer service"
ty_fan, 22 Août 2017

3 issues 1) During check in, at around 4pm,I was asked if I wanted a smoking room or non smoking room. I mentioned that I wanted a non smoking room and they put me on the smoking room with the excuse that the non smoking room was yet to be made up.... 2)Requested for 2 bottle of water at reception and house keeping did not turn up.. reception even called to checked if I have received my water. 3) During the breakfast, found that the fork was missing, requested it from the server, and that guy just brought the forks out from the kitchen and dumped it in the serving tray even though I was standing nearby...

"Beyond excellent"
louisvisall, 22 Août 2017

The facilities, hospitalities, and the view is extraordinary. I love best western hotel. The room is so clean as if we bought it for the 1st time. The parking space is so convenient and the service counter is so friendly to us.

"not satisfied at all"
98someone, 16 Août 2017

Not like what we expected. The room was small and the service was too slow. Doesnt have any shop near the hotel. 8minutes walk to the nearest 7E and kfc. Said the room dining service was 24hr but call at 1.00am, the staff said kitchen was under maintenance with that sleepy voice.. OMG! Whats wrong with u guys??

"pleasant stay"
rohayarasmin, 15 Août 2017

I would say the first impression of this place is they have the best staff.the front desk and other staff are commit to give the best.I can feel the warm welcome from them.The room is cozy.I ordered in room dining, the fried rice and burger was so delish.I would love to come again for sure.

"Friendly staff , clean environment"
ch00ilengt, 15 Août 2017

It was a good experience to stay here, the staff greet everyone , the food choices might not be big but it serve just right, the room is clean and standard , walking distance to the I-city , so if you are planning to have fun in I-city , this is one of the greatest hotel to choose from

"CHEAP AND FRIENDLY BUT PATHETHIC HOTEL"
madone1181, 10 Août 2017

This is one of the nicer place to stay if u ever planning to visit the i-city. Or maybe you went there with your family and then just too tired to head back home. So this is possibly the best hotel around the area. It is literally IN the vicinity of i-city. So, the location wise, is PERFECT if youre spending your night at i-city. But in case you have business some where else, please do stay here as this hotel is far from everything else and in the day time, makes it harder for you to travel in public transportation, and going out to buy things and stuff. The room was really small compare to what to saw in tripadvisor. There was NO carpet in the room which is a big disspointment to me, the aircond is not centralized, so it can be adjusted. The bed was hard on your back and the toilet too was small and the water was stagnant each time i used it. This hotel doesnt have a swimming pool, but they provide free parking to customer and they soo many ample spaces for parking in the hotel. Meanwhile the breakfast was OK as it has quite number of variety and they change the menu everyday though the coffee and tea that they serve was on a big container thus makes it tasted plain and poignant. Though this hotel lack in many things, they do make it up with the warmest welcome and most friendliest staff. The duty manager and the lady at the counter was too nice and make effort to make my stay pleasurable. They also make extra effort to surprise me at my room by sending birthday cake and singing in the hallway!! That was really a nice touch and all but it couldnt save this hotel from being just another mediocre hotel with a nice staff

"dirty room and smell old"
dmwati, 02 Août 2017

when me and my baby get inside the rooms first its smell old,then there is dust on the floor. Room is super small, not worth it with price...which is is not comfartable for me and my son 2 years old toddler

"Helpful staff, comfortable stay"
Spteng, 02 Août 2017

I stayed here for 2 nights due to work in Klang area. The hotel location is convenient for my daily transport. No issue with Uber reaching the destination. Both hotel service and concierge teams are helpful and friendly. It helped me a lot to getting around the hotel and its nearby area as first stay. In addition, the hotel serves breakfast with different food choices at different days. The room is also tidy. I had overall good experience staying at this hotel.

"Clean"
harith o, 01 Août 2017

Best western hotel very clean and have a nice view. Toilet clean Aircond very cool Tv very good Have a telephone direct to maintenance if have anything problem. Have hair dryer Just hotel not give me tooth brush. Maybe staff forget it

"Value for money"
SAIFULKARLINA, 01 Août 2017

Was on a business trip. Last minute book via apps. Very polite and helpful front desk. Clean and spacious room. Value for money. Would like for a room on an upper level so i can enjoy the full night view of i-city. Overall an excellent hotel. Would recommend it to family and friends.

"Dont let customer waiting!"
mohd_adlan, 01 Août 2017

I need to wait almost a hour before get the room with single queen bed (requested earlier in the online booking). Then, i need to wait another half a hour to receive an iron (after make a call to reservation twice). I hate waiting. Thats all.

"Nice hotel"
Fatin Nabilah B, 25 Juillet 2017

loved the receptionist, their appearance and attentiveness to the guest needs. the hotel room is quite small, the tv was quite near to you but comfy enough to sleep. you get for what you pay. the shower is good too.

"Everything was good except for foods"
AizzIrfan, 21 Juillet 2017

I stayed at Best Western i-City Shah Alam for 2 nights as i have to attend a meeting; somewhere in section 7. The check in process was smooth and i was greeted by the receptionist. They were very helpful and always smiling. The room was quite small but it was ok for me because i stayed alone for those 2 nights. The biggest dissapointment was the quality of foods. From breakfast buffet to room service, i must say that they had the worst quality of foods.

"Best Service ever!"
eron_constantine, 19 Juillet 2017

I check in with big smile welcome by lady named Fiza.we where there attending wedding function and she was kind enough to even help us find uber drive when our grab car said within 5 min to arrive but ended more than half an hour.to the management of best western, Ms Fiza is definitely a keeper she does keeping your client calm, enjoy and worry free as she provided the best services ever.Well done

"Very wonderful service provided"
hellocrazylion, 18 Juillet 2017

Comfortable and clean room. Spacious and well equipped. Counter team were amazing!!! The best of the best!! We had a big group, but they were professional and very accommodative!! Helped also that it's next to the theme park, and has food outlets around.

"Great stay"
Akmal N, 18 Juillet 2017

This is my third stay here and it still the best stay ever. All the staff be it receptionist..the guard..even the cleaner were all very friendly and always give me and my wife a smile. Hope I can visit here again.

"Nice breakfast."
Akmal N, 10 Juillet 2017

The breakfast here is suupperrr nice. The dining hall is spacious and there are variety of food served.As for the room the cleanliness was superb..the decor was nice and the satellite tv was awesome. You even can buy a movie to watch with your family or loved one.

"Unsactisfactory for room facilities but the staff is kind and helpful"
happyday26, 07 Juillet 2017

The toilet bowl is not clean enough, but the staff clean it immediately after my complaint. The room is quite small and the aircon is not cool enough. The room charges is about RM200++, i don't think this is a recommended hotel for this price. Hotel staff is friendly and kind for help. They offer the wheelchair for my mum and always assist me what i needed.

"Good service"
sookhwac, 05 Juillet 2017

location is good for travellers with young children because near therm park. staffs are very friendly and good service, especially Mr Alvin, thank you so much. this is my third time stay in and come back again

"The best hotel in Shah Alam"
tomkurus, 04 Juillet 2017

Friendly staff, provide awesome customer services and information. Reception, housekeeping, security, coffee house service staff and chef. They not only performing their routine task, at the same time they are communicating with the guest.

"Pleasant Stay"
reydoms, 28 Juin 2017

Smooth check-in, Clean room, very close to I-City Breakfast buffet could have been improved. We went for breakfast at around 9:30AM (breakfast is until 10:30AM) and not much of food were left. Some food were not being replenished anymore.

"MS JAZZMINE KAUR - BRANCH MANAGER (MAAD TOURS M S/B)"
jazzminekaur8888, 28 Juin 2017

I booked 2 Deluxe Rooms and it's overall best experience and we had a great time. I will personally recommend to my clients and family's for future holiday!!! Myself has Branch Manager of a Travel Agency in Ampang had a great and fabulous time during my short stay.

"Kudos to the Best Western i-City Shah Alam team!"
FelixLoo, 26 Juin 2017

My family stayed in Superior Queen and Twin connecting rooms (with the iCity view) on 21 June as wanted to visit i-City. The rooms were compact. We were overwhelmed by the 5 star service, from Meei Shya, Sivan and Rubinee. It was the first time I stayed in a hotel where my room TV showed a personalized welcome message for my family, and wowed to have personalized hand written welcome notes from the General Manager- Anthony on our beds, upon check-in. Kudos to the Best Western i-City Shah Alam team!

"good business trip"
johngv47, 22 Juin 2017

this hotel has some ot the best can do staff i have encountered. if there is a problem they address it right away. they are very professional and friendly. when i am back in the area i will again stay at this hotel.

"Best Western i-City"
Saira D, 13 Juin 2017

Overall our stay was pleasant. Staffs are very polite and attentive, would say I got a 5 star service in a 3 star Hotel which is very good. Those wanting to visit the i-City, this is the most ideal location, walking distance to all the places of interest in i-City.

"Average"
sbtan2017, 13 Juin 2017

Overall, average experience. Nothing in particular to shout about. It is good for a brief overnight business trip and maybe also a quick walk-about in I-City to unwind after a whole day of serious matters. I-City needs to attract more visitors, anyway...

"Quiet, Clean & Enjoy"
522fairuzs, 11 Juin 2017

I've stayed more than 5 times here. The i-city view is very beautiful. The room and bathroom were very clean. The aircond was cold (which i like most). Staff are all friendly and helpful. Only the parking card can only verified twice (more than that (per/day), will be charge accordingly based on parking fee). It's hard for me who stayed for business trip, which always in & out more than 3 times a day. Hopefully can work on this please. TQ.

"Excellent Hotel in Shah Alam"
SandalLeha, 10 Juin 2017

Really good service with friendly staffs. Strategic location - near to shopping center, foodies area, the i-City theme park just in front it. Comfort, very clean and the entire hotel smells so good all the time. Nice and cozy room. Breakfast service was great. An excellent place to stay in Shah Alam. Highly recommended.

"nice stay in malayasia"
johnvM96VK, 08 Juin 2017

arrived late but the staff made me feel very welcome and always exhibited a can do attitude and went out of their way to make sure i was satisfied. the rooms were clean and breakfast service was great.

"really satisfied hotel"
vithyasharmy, 06 Juin 2017

It's more than my expectations.services are really good.where ever I go will find this branches.will surely recommend to my friends.love this hotel.my husband and I really excited to stay here.value for my money.

"I love this hotel"
qairulnazlyn, 06 Juin 2017

the staff very nice.. the room very clean..everything is worth it. I would like to suggest to everyone who need accomodation in shah alam area to stay at best western i-city, Shah Alam. and also, come early..so u can spent your time at the i-city theme park.

"good overall stay but bad water heater"
danielkanx, 04 Juin 2017

the overall stay of the hotel was good, however didn't expect the water heater to turn out that bad. everything looks in place except when you start adjusting the water heater, the water came out cold, and when you swithced it to hot, it still remained cold, after a while it got super hot and then super cold, it wasn't consistent with the temperature, water heater must have gone wrong. it turned out few of my collegues also suffered from this shower issue.

"Poor Room Service"
AylmerW, 03 Juin 2017

Staying in this hotel was my first encounter in so many years in terms of poor Room Service....housekeeping. 1. At times Room was not replenished with drinking water 2. Newspaper left on the floor remained on the floor 3. Worst of all, Room was not clean at all after I came back at night.

"Great place and a friendly staff..."
maslizamm, 30 Mai 2017

the staff are very friendly and the hotel and room is very clean.. But the breakfast need some improvement as there is not much varieties.. overall i would say very good and most recommanded.. and the icity park is within the walking distance

"Nice stay with friendly staff"
Asmaaskedme, 30 Mai 2017

Staff are friendly, guard will greet you at the door and open the door for you. My room's door broke down, had to wait for abt 15 mins for maintenance (which is fine for me) and the counter staff checked back again with me to see if everything has been settled. The only thing is, they gave a smoking room when I asked for non smoking. Everything else was good, staff are very friendly ^_^

"Room 1502"
Fadila K, 24 Mai 2017

The room is spacious and comfortable with a king bed, a pantry that consists of a microwave, a sink, a mini fridge and coffee making facilities. We got the park view much to my boys' delight. The colourful lights at night are nice to look at. The bathroom is decent for the most part. Could use a little scrub though to get rid of some mold near the glass panel in the shower. Staff were friendly, polite and helpful. Overall, we had a pleasant stay. Will definitely stay here again in the future.

"everything was good"
1fatimahaisyah, 23 Mai 2017

bed very comfy and all staff was nice . however i had one problem which the hand basin stuck . it is okay i still enjoyed the stay . i like the friendly night auditer cant remember the name hehe sorry . he help me a lot and also a good security on night shift . i stay one night from 21may . thankyou

"Salvation in the city"
Cuki2cuki, 23 Mai 2017

Room was clean and nice. Superb and friendly service at the reception.. Parking was nice and did I mention the Icity is just right below? Nothing I can say more except fantastic spot to relax and chill.

"Clean and comfortable"
Erica D, 18 Mai 2017

The staff was friendly and the room was clean and comfortable. Other than that, I told the reception that I would check out late (2pm). Before the time, the manager and 2 security came to my room, ask me again wether I'm checking out or not? It's very scary and shocked as if I would not able to pay for extra charges or I would check out. It's my first experience all the while staying in many hotels.

"Small room"
syiqinz, 16 Mai 2017

Not recommend if go with kids..need take the suite or bilik palig besar..bilik biasa sgt2 kecil mcm tune hotel..so aritu sy trpaksa topup duit utk bilik lebih besar..time booking letak picture besar..bila chechin bilik kecil..sgt tertipu rasa

"Not Bad"
kakchik2017, 11 Mai 2017

Affordable price. The bed is comfortable, not itchy at all. And not noisy at all since the room facing Giant Hypermarket. But I saw few defects inside the room. I can see there is a loose screw under the side table (Someone might get injured), loose door knob (beside the TV, there is a door that will lead to next room) and loose tissue holder in the toilet. There is 2 small lamp for reading on the bed but there is only one lamp that functioning.in the morning, i use the hair dryer then suddenly it stop by itself. Hope the management take a further action to repair those loose items by make an inspection each room.

"Great hotel but coffee at lobby is overpriced"
Ir Dr Danial I, 11 Mai 2017

The room was clean however the shower room has problem with water leaking to the toilet area (the glass was not properly designed I supposed).. other than that the wake up call was not done eventho has been requested to the lobby p.i.c.

"Please improve your toilet services"
atiksf, 05 Mai 2017

your room and environment is nice but toilet a little problem. The shower over heated and over cooled . Please take a look at this problem. Thank you for your kind services . Good meal for breakfast...

"Not too happy "
Missferial, 29 Avril 2017

The first encounter was a little unpleasant as the personnel who checked me in (Ms Ruby) addressed me as 'Akak'. Not that it's rude or anything but I believe it's better to keep it formal because during check out I hear her addressing a gentleman 'Mr', instead of 'Abang'. Why the double standard? Second, I had a package delivered to the front desk before checking in. I forgot to get it at check in so I called around 10pm asking for it. Mr Aiman asked this specific question 'Was the person who accepted the pack a boy or a girl?'. I was speechless. Waited for one hour with no feedback I had to go down and ask. Stood in front of the counter just to be ignored by ALL of them including Mr Alvin whom I believe is the Duty Manager. I know they were busy but I can't tolerate ignorance. Finally Mr Aiman asked how can he help and I told him who I am. Less than 2 minutes, I got my package. It's not good service when a guest is inconvenienced. I'm not demanding superior quality, just merely asking for my problems to be solved, that's all. Customers are not always right but customers are always IMPORTANT.. Cheers, Ferial Farook

"Hospitality"
Qielamyra, 27 Avril 2017

The food was nice, nice view, we even got upgrade for our room, also very near to icity.. the receptionist was friendly, the room is clean and we got attached room too. The parking is abit tricky but its alright.

"not as goog as people said"
345ilah, 26 Avril 2017

the staff wasnt freindly.. breakfast was bad.not many choices and doesnt taste good.not worth the price.the room is not ready when we reach and they were cleaning the room. the room itslef quite small for the price

"great staff, great location"
nurrul2017, 25 Avril 2017

wonderful holiday with icity theme park. day 1, snow walk and others park night, enjoying with lighting theme park day 2, water theme park kids enjoyed and easy to find food great staff, very helpful.

"Mediocre"
Asnan Y, 25 Avril 2017

Room was a lot smaller for a family of 3, even for 2 is a little congested. Go for suite if you have the means. Be aware of an uncomfortable smell when first entering the room, maybe from the toilet. Not much variety for breakfast, better have them outside. Food shortage happened when diners are abound. Be aware to lock your door, the cleaner may enter your room without knocking. Ample parking space and the staffs are courteous.

"Good"
Mlovb, 25 Avril 2017

+ very slow connection wifi and only one person can connected wifi in room.. + staff very friendly and good.. + the room very clean but small.. + many variety breakfast to choose..so good and delicious..

"Good"
535meirm, 19 Avril 2017

Nice and friendly stuf, too much waited for my meal in the restaurant. Clean rooms and comfortable . I stayed there just one night and left to Kuala Lumpor. Good hot water in the shower. Helped me to take my luggage to the room.

"smelly bath room, troublesome facility"
tkteh, 19 Avril 2017

-bath room smell is terrible. -water sealing between bathroom and changing room is poor. -hair dryer keep on cut off not even 1 minute using. -Food is ok, but need more variety. -location quite troublesome, as it is in pay gated area, every pick up and drop off will need to punch ticket at autopay, even there is no need of payment, but still not convenient.

"Best!"
rahimwahab, 19 Avril 2017

For overall, this room is good. The view from room also is very beautiful and the room also provided a lot of thing such as heater and refrigerator. Worth for the money. If i want to stay shah alam again adter this, i will prefer this hotel again.

"Everything is OK"
nurliyanaayob94, 18 Avril 2017

Nice place to stay, near to restaurants and supermarket, located in i-city (a theme park), comfortable room and their staffs are very welcoming and helpful. Anyone who are wishing to spend leisure time alone or with family can come here

"Great."
mohamadfaizuanm, 18 Avril 2017

Staff was okay and helpful. Room was clean and nice view. Recommended and great stay actually. Wifi also okay. Give a try when u are in shah alam. Use traveloka to get more discount. Keep it up a good services.

"Review"
norashratie, 12 Avril 2017

- Lift at parking area make us confuse and difficult to use. - Breakfast menu is similar with others hotel. May change slightly to make it different - Room is good and fantastic - PIC at receptionist very friendly

"My second Stay at This Hotel"
GoogleGuy, 01 Avril 2017

I have reviewed this in the past and it was two years earlier that I had stayed here. The place was unlike my previous visit not very lonely. There were many developments in this area and was buzzing with activity.Breakfast was more of local stuff rather than continental I realized that it would be OK because the local visitors were more in number and it justified the spread and cuisine. I however got what I wanted , This is a more business like place and not for holiday makers.

"Poor room service"
tonyhT9753XG, 31 Mars 2017

I stayedat this hotel about 6 times every year, but found the room service getting poor, during last tow stays room without hand towels, facecloths and slippers when I checked-in. I reflected the problem to receiption but not improved. I think it's time to switch to another hotel.

"Fun and play"
munhars, 31 Mars 2017

Hotel rooms clean and tidy. But hotel only gave us one key for one room. Very stingy when we ask for another one. Baby inside the room disturbed when door bell rang. Hotel should asked why we needed extra key instead gave reason shortage of key. Funny reason

"Too small room"
elliyanam, 29 Mars 2017

Small Room, need to pay for breakfast, parking not user friendly which only can in/out for 2 times only. For the conclusion, i think this is the first and would be last to stay here. Not recommended to bring family to stay here.Thank you.

"Simple but nice!"
AQAJ, 14 Novembre 2016

Location : Very Good - Inside I-City, Seksyen 7 Shah Alam Room : Good Parking : Excellent Security : Too tight - 1 room only 1 card Food : Fair Entertainment : Excellent - Located inside the I-City Overall : 7/10

"Modern hotel in a bad location"
cheah99, 13 Octobre 2016

This is a modern and almost new hotel in a not so good location. There are not many shops or facilities near the hotel. And, even during the day time, the place looks rather deserted. This not ideal location is compounded by the fact that the hotel food is not very good. During our several days stay, the rooms are not cleaned well, with the floors a little sticky, tables not wiped and even used glass not washed during daily housekeeping. The room aircond was also leaking. The saving grace of this hotel are the friendly staff, especially at reception and the doormen. We have to cut short our stays and will only probably use this hotel again if we have to work nearby.

"Nice Room"
Bard S, 13 Septembre 2016

Very good location and near to icity park...room very nice but wall is not really good for sound proofs. U can hear soundo from other room. Food from their cafe I can give it rate 3 out of 10. Guest parking lot is very good in terms of safety n so on...

"Good for business and family"
Izenan B, 13 Juillet 2016

We stay just for a night and not much to complain. The food is good and lot of choices too. The room is average in size but clean and the staff was kind. If you bring your children, they will have a great time as there is theme park just below the hotel and nearby. Recommended.

"Just because it is the nearest to I city"
Mariaqibtiyah A, 11 Juin 2016

My team comprises of 8 people check in at the hotel for 1 night. Each of us came separately. Here are our view: 1) Check in process It took quite some time to get the room key. The lady who did the check in process was unfriendly and lack of hospitality. 2) Room Size was ok. With all the basic amenities. You have to request from housekeeper for iron and iron board. My room view was the septic treatment plant. 3) Bathroom There was shower. No tub. 4) Room service Fast and delicious 5) Check out process Again it took forever. The guy who handle it was nicer. My team complained to him about the unfriendly lady who did the check process the night before. He handled it professionally.

"Good Location For I-City Theme Park"
ethan c, 30 Mai 2016

This hotel is extremely close to I-City Theme Park if you are planning to play around and overnight here. Clean room and bathroom and just nice for couple stay. However, there are less restaurants around. It is not convenient if you are not driving car.

"Bad Experience & not up to Expectation"
Shannen T, 24 Mai 2016

Just stayed recently - not going back soon...... Even though its for security purpose BUT It's very inconvenient due to only provide 01 room key. Everytime have to approach Reception for assistance to access the lift. The breakfast is expensive, less food option and the taste is not up to expectation. End up having bread in the room.... However, the staff are friendly. Maybe it can be compensate for the other negative experience.

"bad experience"
English T, 19 Mai 2016

The location was good , there are many games there but the room was dirty and smelly and full of insects. Breakfast was not good because every thing wasn't fresh and we thought that everything was cooked a day befor

"nice view from hotel room"
KhoonChong, 18 Mai 2016

Had a week business trip. Stayed in this this hotel. Comfy bed, nice view from hotel room. i City theme park view! WiFi is free. Breakfast is included. Daily room make up. Receptionist a little slow on processing.

"Great Location"
anez_zu, 17 Mai 2016

Stayed at their Superior Double Room for 2 nights. Cleanliness is very good, but agree with other reviewer, the toilet got weird smell, but still bearable. Love the fact that the free Wifi is provided per room throughout the stay, and is very fast. Our view from 16th floor is very nice, especially at night. Their movie package is also worth it. Got some new movies too. However, front desk staff is not very friendly and you need to pay for parking if you exceed 2 times claim. And i don't like that they don't have in room slippers. The floor is very cold and for a very pregnant woman like me, it's very unbearable.

"An average quality hotel"
rameshkinley, 14 Mai 2016

The rooms are medium, the toiletries are poor quality, sleep quality is moderate, food is average only, not the value for money, secured place main attraction inside is I city, good for kids and family. Interior property access is bit far.

"Very modern and nice hotel"
Wir22, 02 Mai 2016

I stayed at this hotel during a 2D1N workshop in April 2016. It is situated next to a famous I-City Shah Alam. Very nice and modern bedroom. Delicious food for breakfast, lunch and dinner. Got a gymnasium but do not have a swimming pool.

"New and modern hotel"
Afnan B, 25 Avril 2016

Not really friendly front desk New room Modern style If you drive, need to pay for parking (if u exceed 2 times claim) Limited lift for 18 level, need to wait quite long Fast and free wifi Great location since the hotel is in i-City theme park

"Great Hotel but Bad Services"
ziqahidris, 12 Avril 2016

We stayed at this hotel by buying a Groupon voucher. The bad service is started upon arrival for check in. I don't know the staff or the system is super slow that you need 30-45 minutes to queue for check in process. Just put the efficient receptionist/staff especially during check-in at 2.00 pm and peak time. The room is a little bit small and if the hotel said it suitable for 2 person, trust me, it is only 2 person in one room. Overall, it was ok for one night stay.

"Value for money"
Timmy H, 28 Mars 2016

The Best Western @ i-City Shah Alam is typically what you expect from an international hotel chain: a clean bed, complimentary amenities and internet access. Only gripe was that Best Western didn't respond to guests requests despite using their official App.

"great experience!!"
nat31591, 27 Mars 2016

I've checked in here on last new year night,31st Dec. My room have a very nice view so i can enjoy watched the firework, no need to hustle wih ocean of people at the theme park. Room was clean and tidy, ive tried the room service menu and it worth of money. Only if the hotel have swimming pool it would be great. Overall the hotel was good.

"Only if it's cheap"
Azdel A, 15 Février 2016

Bought the room from groupon bcoz it's very cheap and with breakfast. The room is good but it is very small. The view is nice. However the water heater is not working properly. Sudden change of temperature. The breakfast was nice. Ample parking. Facilities, nothing much.

"Family outing"
zaidij, 09 Février 2016

Very interesting place to visit....i hv enjoy the trip with family and meeting with old friends ..makes my holidays becomes more meaningful. Having quality times with family at one of the most popular place...really makes my day...

"family visit"
mrazif15, 27 Janvier 2016

Check in take one hour, long queue, reception counter very slow and look unfamiliar with computer. Guuest were informed room still not available although it is already 2.30pm. Room also very small with limited wifi available.

"Not up to my expectation, but was okay."
Hud J, 19 Janvier 2016

Stayed for 3 nights, in 2 single beds room. I had a really bad experienced while trying to call the hotel just to tell them that i might be late for check in. The total time i have to wait is more than 20 minutes after 5 trials with a few disconnected line (while talking to the person-in-charge). And i have to wait more than 5 minutes on the phone to get in line to the reservation department (if exist). It was so frustrating. Service: satisfied with the staff during check-in and check-out. Room: my room was small and i can't really move the chair (so why it's there?). Wi-fi: excellent. Shower: there's a strange nasty smell. Location: easy to reach. Parking: i was shock to know that i can only get in and out for only 2 times a day, or i have to pay (why they need this rule?). Like: i'm happy and glad to know that i can check-out late (before 2pm) with no charge.

"The toilet smells of sewer"
SingaporeFarida, 16 Janvier 2016

The front desk was friendly and check in was not a hassle. I top up another $18RM per adult for breakfast as our room was not inclusive of breakfast. We were given connecting rooms on 17th floor. The room is small but its clean and its okay for 2 pax. The toilet smell is sooo bad that my husband and son could not use their toilet and had to use the one in our room even though the one in our room smells bad. I read all the reviews and almost all complain of the same thing, must be something wrong with the sewage design and system in the whole hotel. Other than that it is new and clean enough. Location wise, its at I city, so would not stay here if not for our friend who wants to go to I city. Far from any malls. There is Jakel and Gulati nearby though, maybe a 10 mins walk.

"Hotel in I-City"
FromKluang, 14 Janvier 2016

Stayed one night at I-City hotel. The room is very small and stuffy not suitable for bringing family. Toothpaste and toothbrush not provide. Room corridor have weird smell. Cleanliness I would rate 3. The breakfast just ok. A lot things need to improve. If there's a choice, I would not come back again.

"hotel inside icity"
shiqinzulkifli, 10 Janvier 2016

i recently stayed here because wanted to enjoy icity during night time. i have to say, there's nothing to look forward in icity during daytime. we took suite to accommodate 5 of us and its quite stuffy since the room itself is quite small.

"Nice place for a family"
Ron1993, 03 Janvier 2016

Nice place to get around and meet up with family members. Alot of activities for children. The hotel is located in i-city. The rooms are small but clean and comfortable. Overall service by the hotel staff was good. The coffee house staff had a good welcoming attitude.

"Not the best choice. "
Mirahey, 01 Janvier 2016

I stayed for one night as I need to travel the next morning. The check on process was good, nice and efficient staff. There's weird smell in the hotel's lift. There was weird smell when we entered the room too. Room is small. Not convenience if you are bringing a big family. Water heater did not work. And it seems like everyone is free to park in the hotel's car park. So no privilege parking for hotel guests. Just that they can endorse the parking fees. If there's a choice, I would not come here again as its not worth the money you are paying off.

"Excellent Service & Great Hotel With Amusement Park"
Rita298570, 20 Décembre 2015

Doing for reservation in last minute but it still very worth it for my family. I received a friendly & warm welcome by receptionist upon check in. It was fast & smooth process even my booking was having problem with agoda which i booked wrongly date. I was impressed with the televisyen in room very selective with plenty movie like ur are in cinema. The room & bathroom was clean and i managed to sleep well with a great view from my room , its really full of light so impressive. The breakfast provided was also good & worth the rate paid for the hotel.It is highly recommended for leisure.

"Marvellous efficient Hotel"
jack7527, 20 Décembre 2015

Staff was good and efficient. Even when the hotel was crowded the staff did a good job. Check in process was efficient. They do not have bellman but the security staff were very helpful. The rooms were very clean.

"Hotel within I-City Shah Alam"
flowwithdwind, 25 Novembre 2015

We chose the hotel as this is our first visit to I-City and did not want to commute much since we stayed only for 1 night to experience I-City theme park. Personally, I'll rate the hotel 2 star. Not too sure what's the actual rating for the hotel though. Asked for non smoking room. Put up on non smoking floor, but the room was smell of after cigarette. Rooms are small. Cleanliness I would rate 2.5. Room corridor rating-2 star. Expected more being a n international chain hotel. Breakfast are not inclusive. Need to pay RM20 for bfast at the hotel. Breakfast variety need to improved. Noodles was sooo oily. Will opt for a better hotel if there is within I-City in the future. Lots to improve being an international chain hotel.

"vry bad experience with this hotel"
adyla5550, 20 Novembre 2015

What do you want to expect from theme park hotel. I had stay 2 day in this hotel. The rate for 1 night for 1 room is quite expensive. The room was so small. The menu for breakfast, lunch and dinner is so-so. no choice. The waiters take long time to reload the meal. Not recommended to stay. Sorry best western i-city. twice experience but not changes at all.

"Not worth your money! "
Alexander R, 19 Novembre 2015

I was traveling for work and i had to stay the night. I called the hotel up and the call was not answered, even when i called a few times. When i actually got trough, i was transfered again, and again, placed on hold, spoken half way, and hunged up! Finally my booking was made and i was checked-in. The reception's checked in process was alright, the bad part about it was that they paid no attention to me, and they focused on talking to each other so much and would not even greet me. It was all, ic sir..credit card sir..heres your card sir..thank you. Room was alright, cause its new, comfortable enough. A rather small room though. For the price im paying, i'd rather go to another hotel, cheaper and better service. I wanted to stay in this hotel because my colleagues suggested it and it was nearby my workplace. If your main purpose was to go to i-city, theres actually nothing much to do here. I was tired, i just needed rest. Main point - not worth it guys.. Any budget / boutique hotel would worth more than this place.

"Dirty in the room, didn't check the room before pass to customer"
Irene Lim T, 12 Novembre 2015

Toilet bowl is dirty, I have to flush myself when i enter the room. Don't have coffee inside my bedroom, maybe because the room door is spoil. After they have check everything, the staff change the room to me on the next day night and accompany me up. Door lock is spoil and show check out! When the staff open for me, it's ok, but around 15 minutes i want go out from the room then find out the lock spoil again and make me can't go out!!

"High Expectations but....."
Saiful S, 26 Octobre 2015

When I first check in, they gave me a room that wasn't clean. I had to go back to the l lobby and asked a solution. New room of course but i expect better from a well known hotel chain. The toilet was smelly, it 's like something burning, I don't know what. The food were common, nothing stand out. The TV system they using really annoyed me because the TV resolution keep on resetting itself after a few minutes (I suspect it was the HDMI cable that cause it).

"Great value and comfort"
WaltGlobal, 23 Octobre 2015

The hotel is very comfortable and really a great value. However, it is a bit distant from the airport or central Kuala Lumpur. The staff was both friendly and helpful. My room was very quiet, and breakfast was good. The front desk was staffed and I had no problem with a very late arrival. I would return without hesitation.

"Good place. Parking a letdown"
SanjayRaphael, 16 Octobre 2015

Stayed there just for a month night. It was a great hotel. Room was very comfy. Staffs were very friendly. The only let down was the parking. We only had 2 free exits. The rest we had to pay. It was bad as i paid for the hotel but the hotel controls my in and out if the hotel. A good nights sleep there though..

"Good value for money but problem with toilets"
willyyilly, 14 Octobre 2015

Stayed there for a night with a group of friends. The room was clean, deco & facilities were better than expected. The only problem we had was the toilet which could not flush properly no matter how many times we flushed. This did not only happened in one room but a few rooms as well, our rooms were at 17th floor. Complained to the reception before we went out but when we came back, the toilet had not been fixed. The hotel looks nice and clean for now because it's still new, I hope they continue to maintain it as some parts of the lift was quite dirty, carpeting looks dusty. Location wise, bout 20 mins drive from Setia City mall, taxi can be pretty expensive as the hotel takes some commission from the fare itself.

"Comfortable place to stay"
PikachuGoMinHyo91, 10 Octobre 2015

The staff were friendly especially the security guards which they will greet you and open the door for you all the time. The room was comfortable. Highly recommended for those looking for accomodation in icity. Parking in icity was free for best western hotel guests.

"Very comfortable"
Randy H, 06 Octobre 2015

Had a 3 night stay for weekend. Hotel room was clean, modern and bed was comfortable/clean. The Internet access was reasonably fast. I was glad for the security safe. The parking validation for the hotel is shared with the surrounding businesses and was a little annoying but not too bad. In the hallway outside the room, there is no air conditioning so it was really hot walking to the room.

"Clean and new"
Anne_My, 05 Octobre 2015

Simple, clean and new hotel worth considering if you are in i-city. I checked in with 2 other friends and managed fairly comfortable though the size of the room is not really meant for 3 single beds. The additional bed I slept in was amazingly comfortable . However, the additional pillow I was given was extremely flat and I was given a thick cloth to be used as blanket. Well, the cloth kept me warm enough through out the night. Breakfast was good with fair selection of food. Curry chicken was delicious !

"Best access to i-City"
J35lyn, 14 Septembre 2015

Receptionist performance is lower than other hotel at the same star rating. Though the hotel is consider new but my room air con was not cold and we only found out there are water leakage from the air con. My room have ants as well even though my room was at 7 floor. Luckily the hotel provide twice parking entrance free of charge.

"Something went very wrong"
JohnXL1967, 08 Septembre 2015

okay, the location of the hotel is quite convenient for the visits to my customer but that is also the only possible thing I can think off when reviewing this hotel. The room is not clean, the bath room stinks as if there is an open connection to the sewer, the food is not worth even the name, roomservice is the slowest I have ever experienced in my travels, no bar, no red wine at dinner, key cards required for the elevator but as staff knows they do not function half of the time they are on stand buy even without notifying them... Not worthy being called a hotel

"Simple, neat and clean"
MFS1406, 01 Septembre 2015

No complaints regarding facilities and room...exceeded expectations. The menu however could have been better. Asian dishes were tastier than the western too. KK mart ( convenience store ) is nearby which is good. Parking system is weird as it is limited to 2 outings but with everything needed is walking distance, i am guessing the system implemented is such so you stay in the premise and enjoy the theme park.

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