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Best Western Hotel i-City Shah Alam, Shah Alam

4.0/5  - basé sur 300 notations.
A-GF-01, No. 6 Persiaran Multimedia, 40000, Shah Alam, Malaysia - See map

Strategically located in Sham Alam, a key satellite city offering fast links to Kuala Lumpur and KL International Airport, Best Western i-City Shah Alam is the preferred choice for both local and international travelers. This contemporary 18-story hotel features elegant guest rooms and suites, all connected with free Wi-Fi. A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allow guests to sample delectable Asian and international flavors. The large amount of conference and banqueting space means that corporate travelers can do business with ease. Located within the modern i-City complex, which also includes an indoor-outdoor theme park, and accessible from three major expressways, Best Western i-City Shah Alam offers the ultimate in convenience and connectivity for all travelers.

Best Western

Hotel i-City Shah Alam

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 290 guest reviews
NOTE ISSUED
Excellent
97
Very Good
102
Average
65
Poor
20
Terrible
6
REFER TO NOTICE
Business Business
93
Couples Couples
39
Family Family
136
Friends getaway Friends getaway
14
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice stay event at best western i-city"

5
17/09/2018

*sarawak youth program- best western i-city is a beautiful hotel and location.we staying hotel having meeting youth program at banquet hall.The meeting room facilities were superba.Lunch and breaks were marginally good than breakfast.it was very great. the banquet has as excellent service.we wish thank you all the staff ,and noted person MR.SYAHRILL,FAZLI ,and we would like to share, you have a great staff banquat captain mr LECHU.he was so helpful firstday end of event, during event he is there.take care so much our event.i really thank him./Rooms facing Straits of i-city have good views.Great Hotel with excellent rooms, Overall, We feel very happy and satisfied during all out stay at best western i-city.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Khailjah Y, It's a rare thing to find a guest as sweet as you! Your kind words made our hearts melt especially knowing you have enjoyed your stay with us from arrival to departure. I will surely share your praises to our dedicated associates particularly Mr Syahril, Mr Fazli and Mr Lechu to cheer them up for more great works to come. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Take care! Kind regards, Anthony Kong General Manager

"excellent hotel"

5
14/09/2018

One of the affordable and comfortable hotel i have ever been. friendly environment and good services.the buffet breakfast is awesome too. Highly recommend for traveler and also families. Nearby got a variety of restaurant too

"Merdaka Eve"

5
05/09/2018

HI.On eve merdaka i came i-city.wonderful day, really enjoy that day.and go i-gellary see dato sri anwar ibrahim,captain mr.lechu doing good job. he serving food dato. dato also very happy. mr vijay and chef thank you for good food.really best western f&b team giving Excellent service (especially mr.vijay, chef azahri and captain lechu.m) thank you.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Mohammad A, Our hearts are still smiling after reading your encouraging words! Indeed it was a great event and we had a blast celebrating Merdeka Eve with Dato Sri Anwar Ibrahim and all of you :) I will definitely convey your 5 star praises to our FnB team especially Chef Azhari, Mr Vijey and Mr Lechu, rest assured all of us at Best Western i-City will continue the good works in our service quality. Feel free to drop me a line at [email protected] should you planning any event or trip in Shah Alam and I will personally arrange for you. Hope to see you again in the near future, take care! Kind regards, Anthony Kong General Manager

"good and clean"

5
04/09/2018

from airport to hotel 50 mins drives it is convenient for me to visit my client in Shah ALam, the hotel have restaurant in the fifth floor and night viewis is very nice when sit outside ,drink some beer... the room is clean and service is good

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi 493528566, Many thanks to you for taking the time to write us review. I'm glad to hear that you enjoyed a lovely stay at Best Western i-City Shah Alam especially our strategic location and the beautiful night view which is best to pair with some beer! The great pleasure is all ours in hosting you! Thank you again for your kind words regarding our clean room and friendly service, I will definitely convey your feedback to the team to keep up the good works. We would love to welcome you back again soon :) Kind regards, Anthony Kong General Manager

"Compliment for Hotel Staffs"

4
03/09/2018

Our morning breakfast at the Viewcafe at 5th level started with a warm and friendly greeting by Restaurant Captain Mr LECHU.M. He was forthcoming in ensuring the food and beverages were to our satisfaction. Not only he was proactive, he took the initiatives to ensure the breakfast for the whole family was enjoyable. Kudos also to waitress Hidayah for readily taking our orders and serving us well. Such qualities in a hotel service staffs is expected for all hotel service staffs to emulate and learn from. We do hope in future that Best Western I City Shah Alam can consider upgrading from a 3 Star to a 4 Star hotel. Please give a serious consideration. Rest assured that I will return to this hotel for our next holiday and recommend my relatives and friends to choose as their preferred hotel accommodation in Shah Alam. Please forward this email to Mr David Kong, (President & CEO of Best Western), Dorothy Dowling (Chief Marketing Officer) and please sent them my sincere regards. Thanks very much Best regards, Muhammad Khairul ROOM 1801

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Jasmawati S, Your recommendation of our hotel in Trip Advisor and to the world is extremely appreciated! All I can say is "Wow" for all your lovely praises. It was such a blessing to have hosted you and your family during your recent visit to Shah Alam. I will surely convey your compliments to our Outlet Captain, Mr Lechu and our Trainee, Ms Hidayah who made your stay more memorable. Besides, we have taken note on your suggestion and will surely look into it for star rating upgrade. Thank you and I have passed on your regards to both Mr David Kong, our President & CEO of Best Western International and Ms Dorothy Dowling, our Chief Marketing Officer. Last but not least, should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Take care :) Kind regards, Anthony Kong General Manager

"Strategic Location and Varities of Food"

5
03/09/2018

One of the best hotel in Shah Alam in terms of location and foods. The hotel offers varities of foods for breakfast. Besides provide common foods for breakfast, the hotel also offers western foods for your breakfast. The location is very close to I-city.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Wfathulhakim, Thank you for sharing your recent stay experience in Best Western i-City Shah Alam! We are thrilled to know that you had a great stay with us from our strategic location to the yummy breakfast. It was such a pleasure to read this 5 stars feedback from you. Do drop me a line at [email protected] should there be anything we can assist you in future. We look forward to welcome you back soon! Kind regards, Anthony Kong General Manager

"Warm and friendly."

5
03/09/2018

My son and I had a long day and reached this venue after 10 pm. We were greeted with a smile and the much needed checking in was almost instant. We were also assisted tentatively when we ask for the nearest eatery since we know little about the area. Quick gestures like these is absolutely appreciated.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Norehan62, Thank you for adding a wonderful energy to our career as a hotelier! We love seeing our guests are satisfied with our service and it is great to hear that you felt warmth staying with us. All of us at Best Western i-City can't wait to host your stay again soon :) Kind regards, Anthony Kong General Manger

"comfortable stay"

4
21/08/2018

satisfied. nice and helpful front desk. walking distance to theme park. not so crowded during normal weekends. comfortable stay. family friendly. clean and tidy room. travelling with my 2 year old and she enjoys the water park. worth the price

Best Western i, General Manager at Best Western i-City Shah Alam, responded to this review
Hi yongyong2212, Happy to note that you and your family had a great time with us ! Thank you. Anthony Kong General Manager

"Okay stay"

3
20/08/2018

Room was okay and clean. Reception could use a bit more smile and be more welcoming. Walking distance to i-city so this is a great choice for those who are seeking to go there. Overall an okay experience.

Best Western i, General Manager at Best Western i-City Shah Alam, responded to this review
Hi AisyahhN, Thank you for your comment and observation on the reception. We will certainly work on that area continuously. Regards, Anthony Kong General Manager

"Azam - Customer Service"

5
07/08/2018

Azam, overseeing coffee/tea breaks, does at excellent job. Very industrious , ensuring all in order with a smile. Hotel located centrally, accommodation was good, overall staff service good. Rooms were well cleaned and adequately stocked with required toiletries etc. Will visit again.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Thirumaran M, Your 5 stars review and meal survey is very much appreciated! We are extremely happy to hear that you have enjoyed our great customer service especially from Mr Azam, our F&B Captain who made your stay more memorable. I will surely convey your compliment to the team to encourage them to keep up the good work. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. With open arms, we look forward to welcome you back :) Kind regards, Anthony Kong General Manager

"excellent"

5
02/08/2018

Despite the 3 star rating, when coordinating the seminar here, all the necessary benefits are available, with the service provided by the sales manager who is always ready at all times if there is anything to do. Room conditions are ideal for those wishing to go on holiday during school holidays, and adjacent to the exciting I-city theme. close to the city center, maintaining cleanliness everywhere, good service from lobby to house keeping 5 star recommendation to this hotel

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Mang B, You knocked us off the feet! All we can say is thanks for the kind patronage and for sharing your wonderful experience with Best Western i-City to the webviewers. We are indeed delighted to hear that you love every bit of us from arrival to departure. We can't wait to welcome you back again real soon! Should you planning another trip/event in Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. See ya :) Kind regards, Anthony Kong General Manager

"Great memories of an event"

5
28/07/2018

Ten days event was running in this hotel. The service and attention from the staff far exceeded my expectation. Ms Rubinee (front desk) is very friendly and kind,always can see her smilling face,her service is excellent, attentiveness and is a well cooperated partner to work with. Refreshment and free popcorn at the lobby, kids so happy to get free popcorn from Suleini. Cafe is nice,food is delicious, Mr Vijey, Syaril and Norzi are very friendly and good service. Great cleanliness to comfort level. Breakfast,lunch and dinner were good including the waiting staff. Ms Donita is friendly and kind. Mr Anthony(GM) is friendly and concern about event to ensure it runs smoothly. Please keep up the good work!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Lohsk415, Current status of Best Western i-City: On top of the world! All of us in BWiCity would like to express our sincerest gratitude for having us throughout the ten days event. Everyone was doing our level best to ensure things fall into place because we have great guests like you and the team. Should you planning another event /trip in Shah Alam, do drop me a line at [email protected] and I will personally arrange for you. With arms wide open, we hope to welcome you guys back in the near future! See yall :) Kind regards, Anthony Kong General Manager

"A Great Place for Events"

5
27/07/2018

I was running an event at this hotel for 9 days and it was probably one of the most challenging tasks of my whole month. However with the assistance and prompt service of Mr. Eric Kuk, the sales manager and his helpful front desk staff, this event turned out to be a successful one. I would recommend it to anyone who wants to host any event.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Hanei, Words can't explain how I feel about the lovely message of yours towards our hotel. I have conveyed your compliments to our Sales Manager, Mr Eric, Front Office associates and the rest of the team. We were all jumping in joy knowing that you and your team enjoyed our services throughout the 9 days event. We look forward another opportunity to welcome you back real soon! Should you planning another event or trip in Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Take care! Kind regards, Anthony Kong General Manager

"Nice location, Friendly staff"

5
03/07/2018

Nice location, it closed to THINK PARK, the place for relaxing and activities!!! Clean room and more comfortable, friendly staff and reasonable price!!!!! There are many facilities supporting, e.g. hot pot, hair dryer, etc.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi OHHO2018, Thank you for the perfect rating and wonderful review! We just love to hear that you have enjoyed staying in our hotel from the nice location to the various facilities provided. The great pleasure was all ours in hosting you. Feel free to drop me a line at [email protected] for any assistance in future and we look forward to welcome you back soon for another fun-filling stay experience. Take care! :) Kind regards, Anthony Kong General Manger

"Best Family Day at Best Hotel in town"

5
30/06/2018

Traveled with my lovely niece and my in-law family with 2 kids. Enjoyed the stay at the hotel as the room is very cosy and clean. We're surprised to see the beautiful sunset from our room that really made our day. We'd been arranged for staying in the connecting rooms, which are big enough for the kids to play around and had so much fun. Perfect arrangement! Love the dinner buffet and the breakfast but with kids around, it's really hard to enjoy our meals peacefully. The theme park is within a walking distance of the hotel and the kids did enjoy the different rides and attractions so much that still energetic even until midnight. During our stay, even though we ordered room service and also request an extra bed by 1am, we're truly impressed by their prompt service as they really delivered everything on time. Couldn't ask for more since the hotel is not only a perfect location for a family trip, but also a hotel providing quality service to the guests. Excellent service! Best Western, Keep it up!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Leona Tim, Thank you for taking the time to write us this beautiful review, it means a world to us. We are glad that you found the hotel cosy and clean. We are trying to make a homelike feeling while our guests enjoy their vacation with us. Besides, we are more than happy to know that you and your family have enjoyed our hotel strategic location, yummy food and quality service. We all hope to welcome you guys back in the near future once again. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Kind regards, Anthony Kong General Manager

"Raju"

5
27/06/2018

My initial response to hotel staff was not that good but later after meeting Mr Anthony GM of the hotel, all my dissatisfaction erased and since then I never wanted to take any other hotel than this hotel because of the staff who has been very friendly and very helpful in every aspect. Especially Mr. Anthony since 6 months I've been staying very frequently and I'm very blessed to be in this hotel...

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Mr Raju, Thank you for the putting your trust in our proven hospitality and we are equally blessed to have you with us. We hope that you will continue to be a part of this exciting journey of ours in providing the best services to our beloved guests! With open arms, we look forward to see you again in the near future! :) Kind regards, Anthony Kong General Manager

"Excellent Hotel in i-City"

5
26/06/2018

A jewel in i-City. The service and attention from the staff far exceeded my expectation. I want to praise Ms Rubinee from the front desk for her excellent service and attentiveness. The big smile she put on her face simply made my day. Everything in the room was good.. from cleanliness to comfort level. Breakfast was good including the waiting staff. I am very sure i will visit this hotel again. Please keep up the good work!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Cow1331AC, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I have taken the liberty of sharing your kind words with our Duty Manager, Ms Rubinee and the rest of the team as they are the real movers and shakers in this great effort. Your words were visibly heartening to them. Yes, we will surely keep up the good work because guest satisfaction is our utmost concern :) We look forward to see you again real soon, take care! Kind regards, Anthony Kong General Manager

"A Great Raya Eve"

4
23/06/2018

Although just spent a short period in icity, is a great short vacay for my family especially for my little ones, as the hotel just walking distance to the theme park. The service from the staff is awesome especially Jessic and Joycelyn. Had called to hotel before check in to request for theme park view and high floor, Jessic was able to prepare a nice room for us! During breakfast time, Joycelyn has putting extra effort on my family especially offer some honey star with milk to my little son as there was not much variety for kids.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi MeiFong86, Your constructive review on our hotel is very much appreciated. We are more than happy to know that your recent short vacation with family was great. We do take pride in catering to our guests' needs the best way we can. I will surely convey your compliments to Ms Jessic and Ms Joycelyn as well as the rest of the team to encourage them to keep up the best. Should you planning another trip to Shah Alam, do feel free to drop me a line at [email protected] and I will personally arrange for you. Til then, take care! Kind regards, Anthony Kong General Manager

"Could be better"

3
21/06/2018

No swimming pool and very limited choice of breakfast. Took so long to complete a salmon dinner. Had to wait for more than 30 mins. Nonetheless the service from the staffs is top notch. May or may not come back.

"a good hotel brighten my family day."

5
18/06/2018

Make a visit in i city with my parents n 2 kid on father day. We stay at best western hotel that serve the trip much more relax. Parking is alot. I can even park infront of the lobby n is free. Thank to the hotel rebate. Upon arriving hotel the check in was superb fast n the simple refreshment of water with lemom n cucumber soaking in it really boost our energy after a 200km drive. Basically i would say all the staff are well train n courteous. I was serve by Mr Fikri upon chk in. As usual with any 5 star hotel like hilton, they serve us nicely but wat impress me is he offer me a connecting room to access in our 2 room. This make us more easier to have bonding as the room is side by side n connected to eash othr.  The breakfast is pretty standard with all those bread,porridge, mee goreng, nasi goreng n some curry chicken. There is prata n ommelette station on order basis. Hot n fresh sure nice. N the important is the coffee does not dissapoit me. Upon chk out i was a serve by a indian lady which i 4got the name. I was surprised that she ask me do i have any feedback or improvement on their service.i really impress ur mgmt that only seek for the best to ur customer. The name best western really suit the theme. I told her all of u are doin a good job n i do not have any suggestion. I only wish to give a good review in tripsdvisor even though i dont think is important as all the review has say it previously. I defnitely will come back again n we dont mind staying here even we r heading to klang or sunway.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Chosy888, No words can express our greatest gratitude to your support and kind words towards our hotel! We are extremely happy to hear that your overall stay experience with us was superb from arrival to departure and it brightened your family day in I-City Shah Alam :) Yes, guest satisfaction is the utmost important element we held on to. I will surely convey your lovely comment to our Front Office Assistant, Mr Fikri and Duty Manager, Ms Rubinee and the team to encourage them to continue the excellent job. Should you planning another trip to Shah Alam in the future, do drop me a line at [email protected] and I will personally arrange for you. Take care! Kind regards, Anthony Kong General Manager

"Fantastic stay"

5
16/06/2018

The staff ranging from the security guard, those at the reception and the concierge to those at the Cafe are so friendly and helpful that made us feel at home. I can't recall their names but still wanted to thank their friendliness that made our stay at the hotel a wonderful one. Especially when traveling with 2 kids less than 2 years old, I believe those parents can understand how challenging it could be, but the staff here are so well trained that even offered us the help before we asked for it. Thank you everyone in Best Western Hotel and I would definitely give you guys the thumbs up. I will come back again with my family in the near future.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi WongSiMone, Receiving your lovely comments on this festive season is definitely a boost to our happiness level! Thank you for choosing to stay with Best Western i-City. It's great to hear that you and your family have enjoyed our friendly service from arrival to departure. Looking forward to serve you guys again soon. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Take care :) Kind regards, Anthony Kong General Manager

"Good services"

4
07/06/2018

Awesome and satisfied with service given. The receptionist Mr Zai is very kind, helpful, friendly & humble staff. Well done to housekeeping staff coz they took action immediately to full fill my need. Overall, i'm enjoying my stay & will recommend this hotel to other.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Was Siti F, Thanks for the awesome review and sharing this wonderful feedback with the webviewers. The pleasure was all ours in hosting your visit to i-City Shah Alam. I will surely convey your compliments to our Front Office supervisor, Mr Zaey and our housekeeping staff who were prompt in fulfilling your need and made your stay more memorable. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. See you! Kind regards, Anthony Kong General Manager

"Good facility and services"

5
01/06/2018

Good facility provided for the customer and good customer services. I hope this hotel can provide many more packages for the customers. I will stay at this hotel again when i have a business trip in shah alam.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Nur I, What a joy to know that you love and enjoy our hotel facilities as well as the good customer services provided. It would be great if you could share your ideas of the packages for customers you've mentioned earlier and we'll look into it. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. We look forward to have you with us again in the near future. Kind regards, Anthony Kong General Manager

"Best Western Hotel Shah Alam"

5
29/05/2018

i would suggest for any guest to choose this hotel, perfect choices for a family weekend stay as the room is comfy,the staff so helpful,polite and a good choice for iftar menu. There's a lot of food to be choose!!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hello Zurahans, Your perfect rating and wonderful review is very much appreciated! We are extremely happy to know that you love everything of our hotel and the pleasure was all ours in serving you. Thank you once again for recommending us to the webviewers. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. We can't wait to have you and your family with us again in the near future, cheers! Kind regards, Anthony Kong General Manager

"Business Trip"

5
27/05/2018

Hotel service good.The food many varities , friendly staff , Got service for pick up the bag to the room , my travel is on fasting month they provided for sahur food. Easy to check in ,nice view because nearby with I-city Themepark.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Miza2710, Receiving your feedback is like receiving love letter, even sweeter than honey! It was our pleasure to know that you have enjoyed your stay from arrival to departure. We look forward to have you with us again in the near future. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Kind regards, Anthony Kong General Manager

"leisure"

4
26/05/2018

point of 10 can score 7.5 because my room air-con was not cold, staff are good and helpful. location okay if you are with family or couple activities. Car park are OK. restaurant breakfast OK. i will come back to this hotel.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Y2jchristopher, Thank you for the genuine review. We are glad to hear that you have enjoyed staying at our hotel from our staff helpful service to the yummy breakfast. However, we regret on the little hiccup you have experienced with the air conditioner facility, we would appreciate if you could provide us the room number for us to rectify it. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you a flawless stay experience with Best Western i-City. Til then, take care! Kind regards, Anthony Kong General Manager

"Reasonable"

3
23/05/2018

Friendly staff, efficient and professional. I was there to complete an important assignment. The staff, Rubinee (DM) took the trouble to ensure our satisfaction by allowing us preview of the rooms, and changed to the only room with brighter atmosphere. A rare treat indeed. Wifi in the room is reliable. Breakfast OK, Room not sound proof.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Zilaieyla29, Your constructive feedback of our hotel is very much appreciated. We are more than happy to know that you have enjoyed our staff service, Wi-Fi facility and yummy breakfast. I will surely convey your compliments to our team especially our Duty Manager, Ms Rubinee who made your stay more memorable to encourage them to keep up the best. Pertaining to the sound proof issue, we have taken note and will surely look into it. Feel free to drop me a line at [email protected] should you planning another trip to Shah Alam and I will personally arrange for you. Til then, take care! Kind regards, Anthony Kong General Manager

"For i-City visitors, it's a good stay"

4
17/05/2018

Stayed here before. Don't have much to say. I was satisfied with everything except the breakfast buffet. There needs to be better variety. The last three times I spent the night with friends over a twelve month period, I found that the breakfast selection is sooooo limited. They can definitely do better.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Jopin76, Thanks for choosing to stay with us again. We are glad to know that your overall stay experience in our hotel was satisfied. Guest's satisfaction is our utmost concern, therefore we welcome any suggestions for improvement. Pertaining to your comment on the breakfast variety, we would appreciate if you could share with us any idea in mind. Should you planning another trip to Shah Alam, do drop me a line at [email protected] and I will personally arrange for you. Looking forward to serve you again in the near future! Kind regards, Anthony Kong General Manager

"best hotel"

5
16/05/2018

i love the hotel so very much as the i city colorful garden is just a walking distance. i love the brand-new furniture, complete with hair dryer and iron-board(as per request) the breakfast is superb. and the scenery of the cafe is so cosy.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi N00rhidayah, Allow me to express our sincerest gratitude for this bestest compliment ever received :) We are indeed delighted to hear that you love our hotel very much from the strategic location to the cosy cafe scenery. The great pleasure was all ours in hosting your stay. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. With open arms, all of us from Best Western i-City hope to welcome you back again soon, take care! Kind regards, Anthony Kong General Manager

"Nice Place Nice View"

5
16/05/2018

The view from my room at night was so magnificent :) The breakfast menu was good. The room service not too friendly, but the receptionist was nice. There were some small fishes at lobby, you could bring them into your room. :)

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Endangwin, What a pleasure to have hosted you during your visit to i-City Shah Alam! We just love to hear that you love the magnificent overlooking view from your room, yummy breakfast, friendly receptionist and our little Betta fish corner. Thank you for giving us a perfect rating despite some hiccup you have experienced with us. We would appreciate if you could provide us more detail regarding the room service for us to investigate on. We hope to welcome you back again with another flawless stay experience. Should you planning another trip to Shah Alam, do drop me a line at [email protected] and I will personally arrange for you. See you! Kind regards, Anthony Kong General Manager

"Nice place to stay area shah alam or klang"

4
16/05/2018

clean room with comfortable bed. enjoy staying here. also here have theme park suitable for kids and family. the front officer quit nice. a lot space for car park with high security and make you feel so safe.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Opel149, Thank you for the compliments! We are extremely happy to know that you have enjoyed staying in our hotel from the clean rooms to spacious car park with high security. Yes, indeed we are strategically located in the leisurely stroll of the i-City vicinity. We are also glad that you love our friendly service by Front Office and the rest of the team. The pleasure was all ours in serving you. We look forward to have you with us again in the near future. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Til then, take care! Kind regards, Anthony Kong General Manager

"working away"

4
16/05/2018

overall good hotel clean friendly, didn't find the food too my taste although was acceptable. Good location for my trip. Very Friendly Staff very helpful. I city was an interesting complex well suited too families not of ant particular interest to me though.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi J0nbarnett, Thank you for taking time to write us review! We are glad to know that your overall stay experience with us was pleasant and you enjoyed our hotel from our friendly service to the good location for your trip. Pertaining to the food taste, we would appreciate if you could provide us more details for us to improve on. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. We look forward to have you with us in the near future, take care! Kind regards, Anthony Kong General Manager

"Working trip for attending course"

4
06/05/2018

Good experience for a 1st time visit to Shah Alam for Business course for 1 week. Whilst most of the day time was spent at the course Venue at I- Soho, the evening and night at Room 0704 was comfortable. The house keeping was good except on 1 occasion when small towels were not placed in the wash room as no more were available...but 2 pcs were delivered upon request.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Sarjit2020, Your genuine feedback is very much appreciated. We are glad to hear that your stay with us was comfortable. However, we regret on the little hiccup you have experienced with the hand towels and thank you for the kind understanding. We have taken note on your comment and will surely improvise from there. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. We hope to welcome you back again soon, see you! Kind regards, Anthony Kong General Manager

"A Comfortable Holiday..."

5
06/05/2018

Being a helpful and soft spoken person upon our reservation room handle by Ms. Rahimah and Mr. Hafiz. On the day, we arrived in the lobby to check in and we were handle by Ms. Jessie, Mr. Fikri and Ms. Zai with warm welcome and charming smile. Also many thanks to house keeping team, Jafri make we feel like home.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Jem_liy_fnc, Thank you for your kind words. If you could see my face, you'd see the smile you put on it. I will definitely convey your lovely compliments to our Reservations team, Ms Rahimah and Mr Hafiz, Front Office team, Ms Jessic, Mr Fikri and Mr Zaey, and Housekeeping team led by Mr Jafni, who made your stay with us more memorable and feel like home. The great pleasure was all ours in serving you. We look forward to have you again in the near future. Should you planning another trip to Shah Alam, feel free to drop me a line at [email protected] and I will personally arrange for you. Til then, take care ?? Kind regards, Anthony Kong General Manager

"Smooth check in and check out"

4
01/05/2018

Very impressed with professional and friendly front office staffs despite confusing requests from our group. Breakfast is good with many local dishes to try. Some minor glitches have been looked into by management and I trust they will be improved. Definitely will come back next time in Shah Alam.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Thanhtech, Guess what? I am impressed by your compliments to our professional and friendly Front Office associates too. I will definitely convey your message to the team to encourage them to keep up the best. We are also glad to hear that you have enjoyed our yummy breakfast. Thank you once again for bringing up the highlight and trusting us, rest assured we will improvise from there. Should you planning another trip to Shah Alam, do drop me a line at [email protected] and I will personally arrange for you. From all of us at Best Western i-City, we hope to welcome you back soon and give us a perfect rating! Take care :) Kind regards, Anthony Kong General Manager

"New Hotel"

3
01/05/2018

Clean rooms. Fair breakfast. Good lunch. Good location however no taxis can find this place easily due to poor signage. Outside the hotel meal options are poor. Not enough restaurants and no bars. If they can improve the signage to the hotel and increase the number of meal and bar options, I will give it a 4 stars.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Cheng Chian G, Your honest feedback is very much appreciated! We are more than happy to know that you have enjoyed our hotel from the clean room to our strategic location. Pertaining to the road signage, we have taken note and are currently putting up more signage within the i-City vicinity. As for the meal options, the View Cafe, our hotel outlet does provide a variety of food spread from east to west and north to south, I'm sure you will fall into the "love river" once tried. Not only that, our Alfresco area is the best place to hang out for a glass or two overseeing the colorful lights and the iconic Ferris Wheel of i-City Shah Alam. Should you planning another trip to Shah Alam, do drop me an email at [email protected] and I'll personally arrange for you. We look forward to have you with us again in the near future, ciao! Kind regards, Anthony Kong General Manager

"Best Stay"

4
17/04/2018

We traveled in a family of 5 and booked 2 connecting rooms for 1 night. We had a value for money 2 larger rooms, ample room amenities and cleanliness. Nearby i-City is walk a-away and very convenient. Will recommend friends and families and will definitely come back to stay.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi NeilC6797TO, Thank you for the great feedback. We are glad that our room's amenities and cleanliness satisfied both you and your family. We are looking forward on meeting your family and friends here at Best Western Hotel I-City Shah Alam. Kind regards, Anthony Kong General Manager

"2 days work"

3
12/04/2018

The room have all the basic needs, a little bit small if travel with family. limited choices of food. we have function at level 6 but when it was lunch time, the the seating is not enough to seat all participant.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Birdy5844, Your honest feedback is very much appreciated, and it is extremely valuable for us to improve in each and every stay of our guests. Pertaining to the room capacity, we would recommend you to book our Deluxe or Suite room upon your upcoming stay with family for better comfort. Besides, we are in the midst of upgrading our menu choices, should you have any idea in mind please do let us know. We have also taken note on your comment about the lunch seating at level 6 and will surely look into it. Last but not least, do drop me a line at [email protected] for your upcoming visit to Shah Alam and I will personally arrange for you. Take care! Kind regards, Anthony Kong General Manager

"Review"

3
10/04/2018

The room and food are nice. The only area lacking is, the room service is very poor. Front office people are very nice and helpful. We enjoyed. The bathroom accessories are not provided, we need to call them to supply, which found somewhat disgusting.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Mariamge0rge, Thank you for the honest review. We are glad to know that you've enjoyed our hotel from the cosy room to our friendly service. However, we regret on the little hiccups you have experienced during your stay. Pertaining to the room service, we would appreciate if you could provide more details in order for us to investigate. Besides, we have taken note on your feedback about the bathroom amenities and rest assured it will not happen again. Thank you once again for your honest comment and should you are planning another trip to Shah Alam, do drop me a line at [email protected] and I will personally arrange for you. Till then, take care! Kind regards, Anthony Kong General Manager

"3.5 stars"

3
03/04/2018

I stay for 2 nights for business purpose. Overall it's a simple hotel but still has a nice ambience.the room is clean and just nice for small family. No bathtub for deluxe room. No fix shower attach which makes the shower handle kept moving on strong water pressure. Food is okay and acceptable. Walking distance to icity and close to business centre seksyen 7.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Ikmal2018, Your honest feedback is very much appreciated. We are glad to know that your recent visit to Shah Alam was pleasant and you enjoyed our hotel from the nice ambience to the strategic location. However, we regret on the shower handle issue, we have taken note and our maintenance team has rectified it. We look forward to have you with us again in the near future. Take care! Kind regards, Anthony Kong General Manager

"A clean and well kept hotel near to i city."

4
27/03/2018

My first time in a Best Western Hotel. This is a well kept and clean hotel. The room we booked was small to fit in extra bed. Managed to get an upgrade with minimum charges to fit extra bed. The reception was very helpful. Room was clean. Real five star standard. Breakfast so ok. There were even roti canai. Recommend to all who comes to i - City

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Azmil K, Thanks for the awesome review about our hotel, buddy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Feel free to drop me a line at [email protected] should you require any assistance in future. Our welcoming staff is waiting to see you again, cheers! Kind regards, Anthony Kong General Manager

"Best Western Hotel Shah Alam"

5
27/03/2018

Comfy room with so many helpful staff from the reception counter, the cafe and the house keeping team. The food prepared during breakfast was so good. It was a pleasant day and will be stay at this hotel again.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Azurah2018, Your magical 5 stars rating made our day shine brighter! The pleasure was ours in knowing your overall stay experience was satisfying and you enjoyed our hotel from the comfy room to our yummy breakfast. I will surely share your compliments with our staff to encourage them to keep up the best. Should you need any assistance in future, feel free to drop me a line at [email protected] We look forward to see you again soon! Kind regards, Anthony Kong General Manager

"Ideal Location for Corporate Activities"

5
27/03/2018

I had a pleasant 5 nights and 5 days at Best Western I-City Shah Alam on a recent business trip. The food served at breakfast and lunch was terrific - there was a wide variety ensuring one was spoiled for choices. Considering that the gym which I frequented was well equipped, a swimming pool, had there been one, would have been a refreshing complement. Nevertheless, a short jaunt in the grounds of the I-City was most absorbing, with its non-stop carnival-like atmosphere.

"A wonderful experience"

5
22/03/2018

I stayed in Best Western i-City Shah Alam on March 20, 2018 in KL, Malaysia. I have been to many Best Western hotels in many different countries before, but this one was the best EVER! For me, the remarkable and unique offering of BW are the staff, in particular the committed and friendly and devoted staff. Special shout out to SITI who it was a pleasure getting to know, she even prepared a small gift for me, i really appreciate it, thanks a lot.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Lisa Peng, Thank you for your 5 stars rating and continuous patronage towards Best Western Hotels & Resorts! We are extremely delighted to know that your recent stay experience with us was incredibly wonderful and you loved our friendly service. We strive to provide the best service to our beloved guests and I am glad to hear that you are in this case. I will definitely share your compliment with the team especially our Marketing Communications Trainee, Siti to encourage them to keep up the best! Feel free to drop me a line at [email protected], should you need any assistance in future and we look forward to the pleasure of having you again soon. Till then, take care! Kind regards, Anthony Kong General Manager

"Comfortable and Friendly stay"

4
19/03/2018

During my visit to Kuala Lumpur I stayed two days at this place with my family. Rooms was spacious and clean. Breakfast buffet was quite delicious and pleasant. Staff was very responsive to our unexpected issues, special mention to Ms Rubinee. Check in and out timings are really flexible. The place is just adjucent to I-City theme park station. Overall stay was quite satisfactory. Value for money was assured. I wish them a good buisness year.

Best Western i, General Manager at Best Western i-City Shah Alam, responded to this review
Hi midahnanyan02, Thank you for the wonderful feedback and you made our day :) Great to hear that you had a pleasant stay with us from the lovely reception service to the yummy breakfast spread. The pleasure was all ours in hosting your stay! Thank you again for complimenting our Duty Manager, Ms Rubinee and i will definitely share this to the team to encourage them to keep up the best. We would love to see you again soon! Should you need any assistance in future, feel free to drop me a line at [email protected] Kind regards, Anthony Kong General Manager

"Unsatisfaction of Arrangement"

2
15/03/2018

I booked for deluxe room. Air-con is not cold enough. Main door is not function well. TV system not updating. When i told counter my last visit is in 2017. The computer system can not find. I called hotel asked i-city have water prior booking. Officer said yes but not telling me water park is no water. My kids missed the water park. The deluxe room looked same as superior room size but charge at higher price. The officer said will check and revert to me whether provided us deluxe room but no reply from him. I hv to pay RM400 for one nite with air-con & door problem and without access to water park. And can not enjoy the promotion of one more room provide because not promise can arrange 2rooms next to each other. This is my 2nd visit. My kids exciting visit i-city because of water park & digital light. I wish Best Western can consider one FREE nite stay to us (4paxs) for our next visit.

"Friendly staff"

4
13/03/2018

Have one of the most friendliest staff in the hotel community. Make me feel at home, all of them can speak English very well. With every morning greetings and smile, make my day always on the sunny side. Thanks BW I-city Shah Alam.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Leocustodio2018, Please accept our sincerest gratitude on your superb review of our hotel! We just love to hear that you have enjoyed the warm hospitality of Best Western I-City Shah Alam with the web viewers. We strive to provide the best service to our beloved guests and we are delighted that you are in this case. Feel free to drop me a line at [email protected] should you require any assistance in future and look forward to see you again soon!! Kind regards, Anthony Kong General Manager

"supprise birthday"

4
06/03/2018

excellent arrangement by Adriena and team. i only request a slice of cake to deliver to my room. but they do a simple decoration on the bed. got a balloon and a card with our picture. thanks a lot BWicity

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Intan Z, It is such a pleasure to know that you and your family had a memorable stay with us! It is fulfilling to receive such delightful comments about our staff. I will share your comments with our Guest Service Manager, Ms Adriena and the team, who I am certain will be encouraged by your remarks. Feel free to drop me a line at [email protected] should you require any assistance in future and hope to see you again!! Kind regards, Anthony Kong General Manager

"Family short trip"

5
02/02/2018

This review is to inform all the traveler that we were very happy with Best Western i-City Shah Alan treatment at their facilities during our stay. We could see from day one that the hotel service has a great quality, both because of its comfortable and appropriate facilities, as well as service and constant concern for our comfort. Thank you especially for being aware of our requirements. Thanks again to the Front Office Manager Ms. Fiza and her Front Office Team, that made our stay a good time, comforting and secure. We are sure that when we return to your city, we will go back to your hotel. Success in her future endeavors.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi HattaOthman, Thank you for the first class feedback and your review made our day :) We are extremely happy in knowing that you had a wonderful stay with us from your arrival to departure and the great pleasure was ours in hosting you. We love to hear that you enjoyed our friendly service especially from our Front Office Manager, Fiza and the team. I will definitely share this to them to encourage them to keep up the best. Feel free to drop me a line at [email protected] for any assistant in future. See you soon !! Kind regards, Anthony Kong General Manager

"Quite a surprise"

5
01/02/2018

We stay at the hotel which was very nice and clean and within proximity to the attractions. Staff were excellent. Ice city is a must with all it rides and etc. What an experience. Far better that london' s winter wonderland.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Jamil S, Thank you very much for the excellent 5 stars review! It was indeed a great pleasure to host your recent stay with us in the City of Digital Lights :) We love to hear that you enjoyed everything about us from the friendly service to the fun-filling location. Feel free to drop me a line at [email protected], should you need any assistance in future and we look forward to the pleasure of having you again soon. Till then, take care! Kind regards, Anthony Kong General Manager

"Good..."

5
22/01/2018

I am still satisfied with my second visit to this hotel. Thanks to clean facilities, support, and kind employees. The scenery around me was very beautiful, too. I came back with good memories. Thank you.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Youngsoop259, We love to hear you had a memorable stay with us and it made our day! The pleasure was all ours in hosting you. Thank you for compliment our friendly service and we will keep it up. Feel free to drop me a line at [email protected] for any future assistance and hope to see you again :) Kind regards, Anthony Kong General Manager

"Love the hotel foods, Clean and Great Service."

4
21/01/2018

Me my daughter and my little brother stayed here for 3 nights. The reason we pick this hotel is because we wanted to go to I City Theme park and Water Park. Its only a few mins walk to the park from the hotel. This hotel looks new. The service and housekeeping really friendly and helpful. On our 2nd day, my daughter was having a fever and vomit. Our bed was messy and dirty so I ask for the housekeeping to clean up while we went outside for a while. When we return the room was clean as new, Very tidy, They also left me a not wishing for my daughter recovery, That is very sweet. And also the breakfast is really good. I love the dimsums, and fruit juices they serving. My brother loves the fried chicken and noodles. While my 4 year old daughter love hard boiled eggs and scrambled eggs. We had a pleasant stay there and If anyone wants to go to I City Theme Park, this hote is a top pick to stay. You wont regret it I promise.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Zamir S, Thank you for the wonderful review and it made our day! We are indeed located in the leisurely stroll of i-City Theme Park and we glad that you enjoyed it. We just love to hear that you had a pleasant stay with us from our friendly service to the yummy breakfast. The pleasure was ours in hosting you. I will definitely share your compliment to our Housekeeping team to encourage them to keep up the best. Feel free to drop me a line at [email protected] should you need any assistance in future and we hope to welcome you back again soon, take care :) Kind regards, Anthony Kong General Manager

"Good service"

4
16/01/2018

Such a nice room with good service and delicious food.Like to been here again and gonna recommended this hotel to friends and family to stay here to.Gonna back here again and really enjoyed this place.

BEST WESTERN i, General Manager at Best Western i-City Shah Alam, responded to this review
Hi hafizuddinzafarul, Thank you for the excellent review. We are glad to know that you had a pleasant stay with us from our friendly service to the yummy food. The pleasure was all ours in serving you. Feel free to drop me a line at [email protected] should you need my assistance in future. We look forward to welcome your family and friends for a fun-filling stay, in the near future :) Kind regards, Anthony Kong General Manager

"Room defect and cleaness"

3
13/01/2018

My arrival on first day on 12 th Jan 2018 between 330 pm was warm welcome and smilling staff and room was ready given for me. Upon reach to my room between 340 pm ,Suprising Eng staff was inside the room check the Router TV and my bed was not ready and Eng staff called Housekeeping staff to make up the room and change the bedsheet and duvet.I have to wait again for the process done by Hskp Between 1900 pm ,Suddenly my TV was problem and cant watch around 20 minutes and report to Reception staff at 730 pm .However upon return to my room TV was not FIXED yet and their still doing the TV router for almost 20 min till my frustration and disappointed cant be longer anymore.Have called to Reception staff to request change room and mention their would call me back to my room but wait till 945 pm for almost 20 min just sit at room for a staff send the key for room change. But,Enter the new room everything was prefect TV and aircond However found welcome card belong to other person which earlier block for him.Anyway management should look into the room defect by monthly and system room clean but NOT yet clean at room for a customer to wait again outside corridor.Im not expecting any service recovery at least follow up as a urgency when guest complaints and continue give the feedback.Its a waster time from 730 pm till 9 pm Eng staff cant fixed the TV for me and one hour half also

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Brian888KL, Thank you for the review. First and foremost, our sincere apologies for the shortcomings that you had experienced with us. As i investigated the issue upon your arrival, is due to the internal communication breakout between our Housekeeping and Reception team. We have identified and counseled the staff involved to avoid this from happening again. Besides, we are now conducting preventive maintenance services of all our room and the TV connectivity is one of the key point. We are fully aware on this matter and our IT team is looking into resolving it. Feel free to drop me a line at [email protected], should you are planning a trip to Shah Alam and i will arrange for you. We look forward to welcome you back again to let us serve you better. Till then, take care! Kind regards, Anthony Kong General Manager

"Decent rooms but lower expectations "

2
13/01/2018

Was on a business trip and they put us all up in I city for convenience. Rooms are decent. Small but adequate. Amenities are what normal no frills hotels provide. Front office is not awesome. Check in took me 20mins to look for my booking which was suppose to be paid. I am made to pay for my room. Upgraded to a premier room which is bigger but aircon in the room makes a waterfall noise while you sleep. Bad sleep for the whole night with horrid pillows Breakfast - sufficient fare Location - in the middle of no where.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Lapi, Thank you for the honest review. We regret to learn your unpleasant experience with us. Pertaining to the delay in your check-in, we have identified and counseled the staff involved to prevent this from happening again. Besides, we have taken note in the air-cond defect and our Maintenance team is now rectifying it. We have two types of pillow in our guest rooms, feature and foam. And our guests are free to request for extra pillows from the Reception. Feel free to drop me a line at [email protected], should you are planning another trip to i-City and i will personally arrange for you. We look forward to welcome you back again to give us another opportunity to redeem ourselves, take care! Kind regards, Anthony Kong General Manager

"One-Stop Living Entertainment"

4
12/01/2018

Simple lobby but good hospitality fro the front liners.Self-service welcome drink was available. Front Desk Agent was very helpful although a bit payment trouble was arisen, because of my company hadn't had a corporate account yet. Room was simple and clean, and they had the option of smoking & non-smoking room in the different floor. The breakfast was superb for this class of hotel, quite complete and the taste was good. The hotel's soundproof was good although it appears next to the entertainment park. The facilities are complete, so you won't feel bored if you want to go outside the hotel. My conclusion is HIGHLY RECOMMENDED!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi YMesiano, Your review is a perfect start of our week :) We love to hear that you had a pleasant stay with us from the friendly check-in experience to the yummy breakfast the next morning. The pleasure was all ours in serving you. I have shared your comments with the team, who I am certain will be encouraged by your remarks. Feel free to drop me a line at [email protected] should you need any assistance in future and hope to see you again!! Kind regards, Anthony Kong General Manager

"One Night Stay"

5
09/01/2018

The hotel ambiance is super chill, the room was nice and comfortable. They upgraded me to deluxe for free, stayed on the 15th floor. The view was great at night (not so much during the day cause you can see the water processing plant but I didn't mind it). TV quality could be better, was hard to watch a movie in non-HD so I ended up watching shows on my Macbook instead thanks to their super fast WiFi. Overall a great experience.

BEST WESTERN i, General Manager at Best Western i-City Shah Alam, responded to this review
Hi wooglet, Thank you for the great feedback and 5 stars rating. We love to hear that you had a pleasant stay with us from our chilling ambient to the super speed WiFi. The pleasure was ours in serving you. Do drop me a line at [email protected] should you need any assistance in future and hope to see you again, take care :) Kind regards, Anthony Kong General Manager

"One of best hotel i ever stay"

5
09/01/2018

Good service, nice place to stay when we was at shah alam,kuala lumpur. Stay at here can reduce our time go to KLIA and if we had go to i walk or i snow we can go by walking because its near this hotel

BEST WESTERN i, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Erwin L, Thank you for the wonderful review. We are indeed located in the leisurely stroll of i-City Theme Park and we glad that you enjoyed it. We just love to hear that you had a pleasant stay with us from the comfortable room to the friendly service. The pleasure was ours in hosting you. Feel free to drop me a line at [email protected] should you need any assistance in future and hope to welcome you back again soon! Kind regards, Anthony Kong General Manager

"My first review for this good hotel with great service"

5
05/01/2018

We visited I-CITY in DEC 2017, and stayed at Best western for 3 days. Upon arrival we were greeted with the most welcoming greeting and the best smelling hotel ever. Once checking in we were led to our rooms. The rooms were clean, and the service was equally as good. The one thing that really stood out for me in particular was the customer service received from all the front office staff, especially manager on duty Ms.Rubine. Rubine assisted us with any questions or issues we may have had. She is definitely a key to the outstanding customer service that we received and no doubt that other guests also would have received. Overall I would definitely return to the Best Westen I-City for the service and the smiling faces of the staff. Thank you BW, see you in Jun :)

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Lengkok70, Thank you for the wonderful feedback. This is a perfect review to read on Monday :) We love to hear that you had a pleasant stay with us in overall from your arrival to departure. Every day, our dedicated team always strive to deliver their best and genuine services to all our guests and make them feel special and valued so of course knowing that you were truly satisfied with it is very rewarding. I will definitely share your compliment with the whole team, especially to our Duty Manager, Ms Rubinee to made your day more special. Feel free to drop me a line at [email protected] for any assistance in future and we hope to see you again soon. Till then, take care! Kind regards, Anthony Kong General Manager

"Clean and Comfortable"

4
05/01/2018

Pros: Room is clean, walking distance to I-City attractions, friendly staff, breakfast is tasty, wifi provided. Cons: Exhaust fan in the toilet was blocked, need to wait contractor come to check on the next day, so the smell cannot exhaust out from toilet.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi saihong84, Thank you for the review. Love to hear that you had a pleasant stay with us room the fun filling location to the friendly service. The pleasure was ours in serving you. However, We regret on the exhaust defect and our Maintenance team have fixed it. Feel free to drop me a line at [email protected] for any assistance in future and we look forward to welcome you back again to let us serve you better. Till then, take care! Kind regards, Anthony Kong General Manager

"Standard Breakfast Menu"

3
04/01/2018

Actually the room amenities already quite good. Only the breakfast quality is very standard. Also the breakfast menu is very limited. You need to improve the breakfast quality. The other thing its still ok.

"Hospitality service at the par level"

4
02/01/2018

Service given from check in processes until check out is good, guest service assistant welcome us and makes me feel warmth. Infos given all very clear. Just the rooms bit rusty and the aircond bit noisy but its not really matters to us. Keep it up the good service

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Shazee S, Thank you for the excellent review. We love to hear that you had a pleasant stay with us from your arrival to departure. The pleasure was all ours in hosting your stay. Thank you again for complimenting our friendly service and we strive hard to make sure all of our guests have a great experience when they stay with us, and it is always satisfying when someone lets us know we are meeting their expectations :) Feel free to drop me a line at [email protected] for any assistance in future and we hope to see you again soon! Kind regards, Anthony Kong General Manager

"Visit during Christmas"

3
29/12/2017

We lived around Setia Alam area but still plan to stay a night to celebrate the Christmas at i-city. We arrived around 1.30pm registered and the hotel staff said the room yet ready so we request for a call once it is ready. After 3 hours window shopping to kill time we didn't receive any call. So we just go back to the hotel and manage to check in the room at 5.30pm. The bathroom was clean but the room is really dusty. My 4 years son keep sneezing non stop. We believed it is from the aircond as everytime we turn up the fan we only breathe dusty air. The hotel need to conduct proper maintenance for the aircond and the room.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi msfizz123, Thank you for the review. We regret to learn the hiccups that you had encountered during your stay with us. The delay in check-in upon your arrival is due to the hotel was on the high side during your visit thus our room turnover was high. However, we have identified and counseled the staff involved to ensure the return call must be done as we promise to the guest. Besides, we have taken note on the room cleanliness issue and we will definitely look into it. We are currently conducting preventive maintenance services in all our rooms and the air conditioner cleaning is part of the task. Feel free to drop me a line at [email protected] should you are planning another trip to Shah Alam and i will arrange for you. We look forward to welcome you back again to let us serve you better! Kind regards, Anthony Kong General Manager

"Great location"

5
27/12/2017

The rooms are clean and confortable, plus the location is strategic and the view from the rooms are amazing. The view cafe is a must place to have breakfast. The staffs are friendly as well, you will always get a warming smile and wishes from them.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Priyatachni, Thank you for the beautiful words. Feeling wonderful to hear that you had a memorable stay with us from the clean room to the yummy breakfast. Thank you again for complimenting our friendly staffs and i will definitely share your feedback to the team to encourage them to keep up the best. Feel free to drop me a line at [email protected] for any assistance in future and we hope to see you again soon! Kind regards, Anthony Kong General Manager

"Close to [email protected] City"

5
26/12/2017

***Note: we may occasionally make comparison between Best Western (BW), i City Shah Alam and ibis Styles Frasers Business Park, KL, both 3-star which we have recently stayed in and both are in the state of Selangor, Malaysia. *** ——————————————————— Checked into BW i City Shah Alam on 15 Dec 2017 and was given room 711 for 2 nights. Front desk staff, Rubinee (I think she is the manager) was friendly, patient and reassuring. She really puts guests at ease. We were upgraded to a deluxe room for our 2-night stay which was about 230-250 sf in size. This was only our 2nd stay with the BW chain, the first time was in the US in 2000. 17 years have gone by, we could still remember that BW in Los Banos (Victorian House) vividly. We could see the LED lighted condominiums and the Ferris Wheel from our room window. They looked beautiful at night. Marsum, the housekeeper for 7th floor was an extremely friendly and very neat in his housekeeping skill. My partner left a rosary (unsure where in the room) and when we returned to our room, that rosary was placed on our bed in a straightened manner with the crucifix facing upwards. Wow! We were impressed with Marsum's precision. Both thumbs up for Marsum! BW's deluxe room was definitely bigger than the room we stayed in ibis Styles in KL in July/Aug this year (please see our review). Everything in the room was good except of the choked sink when more water flowed from tap and lack of slippers, hand towels and face towels. Gotta call front desk for complimentary toothbrush sets too. Breakfast was served on the 5th floor. Variety was undoubtedly better than that served at ibis Styles. At BW, there were 2 stations: egg station and roti prata (Indian pancakes), thus the food at these 2 stations were hot! More appetising breakfast at BW as there were HOT food than ibis Styles as the latter's food were mostly cold, despite putting food in stainless steel trays with warmers. The other trays of food at BW, if had been recently replenished, were hot; if they had been replenished a while ago, they were also cold, just like ibis Styles. On 16 Dec, breakfast area situation was ok but not so on 17 Dec when many trays were empty and shelves for plates/bowls were empty for all stations except the fruit section. Location of BW was our main consideration for our choice. We wanted a hotel that was close to all attractions of the theme park and BW was only 2-10 min walk from almost all attractions. 2 hotels in the vicinity and BW was the only international chain. There will be an upcoming Doubletree Hotel in i-City ultrapolis which we don't know when the completion date is. This upcoming development comprises Grade A offices too. In terms of proximity to theme park, Best Western is still much closer. Locating BW hotel parking, aha, is an adventure - a prelude to attractions at the theme park. We parked our car in another block initially, still underground, but we had to go above ground before we could reach BW. If it didn't rain, no problemo, if it rained, then unloading and loading of luggage would have been cumbersome. Rubinee was very kind to provide us with a map and circled entrance/exit A that we should use before we could reach BW car park. We were so used to Google map and i-City theme park's colourful and kiddy map was not given much emphasis & importance in our minds. Had we studied that colourful map more carefully, noting the restaurants and mini-mart, we would have found our entrance A on the first day there when we returned to the hotel after a short trip. Having said that, the letters of the entrances/exits to various carparks of the theme park as indicated on that colourful map were NO where to be found on the [email protected] After exiting from expressway, upon arrival in i-City, follow that slope up the hill, drive around the peripheral of i-City where you will see flamingoes figurines on multi-storey carpark facade on your left, then come the giraffes. Continue to drive around i-city and you will see entrance to i-residence, skip that and the next entrance will be the entrance/exit A as stated on the colourful map. At this entrance, you will see KFC restaurant and Subway too. Follow the sign that reads “Hotel” and you will eventually arrive at BW carpark. Hey guys! You are going to a theme park, thus enjoy the adventure of locating BW carpark first. Carpark ticket has to be validated by front desk AND a machine located to your left after you leave BW's main door. Thank you front desk staff, Farah for the late check-out granted as I needed to rest after breakfast and medicine. Check out was swift. Areas to be improved, mainly at breakfast area:- 1. 16 Dec: Cutleries needed to be collected by ourselves. No one told us and also cutleries were placed at one corner, not together nor close to plates. We just came from Hatten Hotel Malacca, we forgot BW was a 3-star hotel. We requested for spoons twice before we got them. This was after we went to the corner and only managed to collect fork, no spoons were available. 17 Dec: We saw a waiter laying serviettes and cutleries on a table for other guests, huh? Hmmm... we were confused... were the cutleries supposed to be laid on the table by BW staff or by guests themselves? At ibis Styles, we collected cutleries on our own. BW is also a 3-star hotel, so we can be understanding and collect cutleries on our own but staff's action for all guests should be fair and consistent. 2. 16 Dec: ALL staff at breakfast area did not wear a smile on their faces, they looked lethargic. The word is, “ALL”, a stark contrast from the cheerful front desk staff, Rubinee and housekeeping staff, Marsum. 17 Dec: we observed that some staff wore a smile when they conversed with one another but NOT with GUESTS. Strange attitude for service staff. 3. I have been sick for a few days. On 16 Dec, I needed warm or hot milk to eat my cornflakes with, only cold milk was available on the table. I asked one staff but I forgot who she was because all lady staff wore the same colour tudung as it was their uniform, hard to differentiate. No one returned to assure me that I was getting my hot milk nor anyone who asked me where I was seated so that she could deliver the hot milk to me and I was left standing there like a fool at the cornflakes table for 5-8mins. Then, I tried to ask other staff (body language only, I was on a surveillance mode, looking for just one staff that I could turn to but none was perceptive enough to even ask if they could help?????????.) Best part came: I approached the egg station bespectacled lady staff who had then left her station and was helping to clear plates where I could get hot milk and she asked me to look for “those in service”. I then asked who was/were in service? And she said something about someone/those wearing gold?? Following the direction of her index finger, I didn't see anyone wearing golden uniform? On 17 Dec, while waiting for my omelette, I finally caught a glimpse or two the name tag of the bespectacled egg station lady staff, print was too small, it was either Harzina or Hamina or something. A Chinese male guest who spoke in English (either Malaysian or Singaporean), went to Harzina/Hamina asking for a “soft-cooked” egg. Ahem... even I haven't heard of a soft-cooked egg (he probably thought the opposite of a hard-boiled egg is soft-cooked egg), I believe he meant half-boiled egg??????, again she asked him to look for those in service (Aha! This meant I didn't hear her wrongly on 16 Dec), the Chinese man said the people in service had asked him to look for her (Harzina/Hamina). Chinese man, after not getting what he had requested, walked away flustered. After a while, I met him and his friend while we were all getting food, he was still angry and kept complaining to his friend. **Only one saving grace for the F&B team: on 17 Dec, I needed hot milk or hot water, I can't remember now, one Chinese waiter or supervisor said he'd send it to our table. I didn't ask him to send but he offered to send. I was impressed! At least amidst a whole team of apathetic waiters and waitresses, there was still one soul who showed passion, enthusiasm and commitment in his job. ** We stayed in 8 hotels during our recent 11-day West Malaysia trip. We usually grade hotels in accordance to the amount of service derived from the amount we paid for the hotel. Both BW and ibis Styles are international chain, we paid more for BW as compared to ibis Styles in Aug 2017. The F&B staff at ibis Styles were much more caring and committed to their jobs while F&B staff at Best Western were aloof and adopted a nonchalant attitude. But breakfast at Best Western was better than ibis Styles because the former's food were generally hot. Apart from the negative experience we have had with F&B staff at BW, the rest of the staff were good! We will still give 5-circle rating, if not it will not be fair to the front desk staff, the door men, the housekeeping team and the ONE & ONLY Chinese waiter/supervisor who was dedicated in his job. Will we recommend this hotel to you? If proximity to attractions @ i City is an important criteria, stay at BW i City Shah Alam but do not expect too much from the service of its F&B staff. It takes time to train (retrain) the entire team.

"Good,but room is small"

5
26/12/2017

Good view,good room,but room space feel so small.Near the player location,anything is very good and many thing can go.room also have make the Christmas feel.thanks the room services.this is good hotel

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi kenny323yew, Thank you for the fantastic review. The great pleasure was ours in knowing that you had a wonderful stay with us in overall and you enjoyed our friendly service. Pertaining to the room capacity, we will recommend you to book our Deluxe or Suite room for your upcoming stay. Hope to see you again soon :) Kind regards, Anthony Kong General Manager

"so so"

3
20/12/2017

only has 1 parking near the hotel,early morning so many people line up there,even we already stamp the parking ticket,we still need to scan under the parking machine. The room is ok but we still can heard what the next door guests talking.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Yukiwah77, Thank you for the review. Glad to know that your overall stay with us was pleasant. Pertaining to the parking availability, we do have covered parking and open parking lots around the hotel yet it's on first come first serve basis. Besides, we have taken note on the room soundproof issue and we will look into it. Feel free to drop me a line should you are planning another trip to Shah Alam and i will arrange for you. We look forward to hosting you again! Kind regards, Anthony Kong General Manager

"A very pleasant stay"

5
19/12/2017

I stayed in a junior suite room..very comfortable despite of not so big room compared to other hotels. It was a great anniversary celebration since can celebrate with kids at icity theme and waterpark as well

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi nurshamimis, Thank you for your wonderful review ! We are thrilled that you have enjoyed your special occasion with us. It was our great pleasure in hosting you.Feel free to drop me a line at [email protected] should you need any assistance in future and we look forward to welcome you back again soon! Kind regards, Anthony Kong General Manager

"Good enough for short stay"

3
15/12/2017

Quite surrounding during the days. Plenty of gliterring lights at night. Parking available at hotel. Hotel lobby rather small and not sufficient enough when there is a lot of crowd. Good range of foods for breakfast. However, the entrance to the hotel from the trunk road is confusing. The need to validate a parking ticket is a hassle

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi amatt690424, Thank you for the review. We are glad to know that you had a pleasant stay with us in overall and you enjoyed our yummy breakfast. There are 3 main entrances in i-City and we have taken note on your feedback regarding the trunk road. Feel free to drop me a line at [email protected] should you need any assistance in future and we look forward to welcome you back again soon! Kind regards, Anthony Kong General Manager

"Nice stay"

4
12/12/2017

Stay for 1 night with wife and young kid.only few walk to I-city if plan to go there. Clean room and friendly staff. No issue if driving there with plenty of space for parking and it is free. Not very hard to find

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Abgsaifuddin, Thank you for the lovely feedback! We are delighted to hear that you love everything about our hotel :) The great pleasure was ours in hosting your stay. Thank you again for complimenting our friendly service and i will definitely share this to my team to encourage them to keep up the best. Feel free to drop me a line at [email protected] western-icity.my should you need any assistance in future and we hope to see you again soon! Kind regards, Anthony Kong General Manager

"Great experience."

5
05/12/2017

We traveled from Johor Bharu and arrived at the hotel before the usual check in time but were promptly given our room keys and luggage was with us within minutes of entering the room, Thanks to the Malay and Indian girl (sorry can't recall their name now) . The room was of a good size, very comfortable bed for two , working desk, tea and coffee making facilities, water provided daily as well as an in room safe. Our room was clean with fresh towels provided. The hotel itself is very well kept, clean and all the staff we dealt with were really polite. WiFi connection is one of the fastest & best i'd ever experienced. The negative we had was no swimming pool, in room shower need to be improve with rainfall shower and over crowded with public walking around using main entrance to car park especially weekend.

"just for a night stop"

3
05/12/2017

booking deluxe room, 22 days earlier before arrival, ask for large bed, given 2 single bed, check in was...... LATE after 6 hours road trip, we just want to lay down n get shower, we arrived before 1.50 pm, hotel policy - can only check in after 2 pm, but... we only get the room at 3 pm location is great within walking distance to the amusement park room n bathroom is clean staff is courteous and polite the city only alive during the night

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Maneh, Thank you for the review. We regret on the hiccup that you had experienced with us upon your check-in. The hotel was on the high side during your arrival, thus there was a little delay in releasing our rooms for new arrivals. We have taken note on this and we will try our best to prevent this from happening again. Besides, we are happy to hear that you enjoyed our friendly service. The i-City Theme Park will only start operating from 6pm onward. We will recommend our guests to enjoy visiting Red Carpet 1, Snow World and Water World during daytime. Feel free to drop me a line at [email protected] should you are planning a trip to Shah Alam and i will assist you. We would love to welcome you back again soon to let us serve you better. Till then, take care! Kind regards, Anthony Kong General Manager

"Well Done!"

5
05/12/2017

Simple yet luxurious. Perfect location with colorful lights from I City park. Spacious room size for an economy brand. Great staffs and awesome attitude! Kids love the surprised of toys made by the towels. Breakfast spread was good with variety of choices and combination with some Indian food. Recommended to try out for a short vacation and enjoying the hospitality render by Best Western teams. Thumbs up!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi ISKLC, Thank you for your love towards us! The great pleasure was ours in knowing that you had a memorable stay with us from the spacious room to the yummy selection of breakfast. The pleasure is always ours in serving you. Love to hear that your children's enjoyed playing with the towel toys done by our Housekeeping team and i will definitely convey your feedback to them to encourage them to continue do their miracle to make our guests happy. Hope to see you again soon :) Till then, take care! Kind regards, Anthony Kong General Manager

"Will repeat again"

5
05/12/2017

We enjoy our stay at hotel, clean, near icity, staff excellent service & very kind.They have cupcake competition program for international kids day.My daughter so happy with the program.She enjoy the cupcake also.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi missdrfaridah, Thank you for the 5 stars rating! Great to know that you enjoyed a wonderful stay with us from the clean room to the friendly service. The pleasure was ours in hosting you. Love to hear that your daughter enjoyed participating in our cupcake competition and your kind words proving that the event went successfully :) We looking for another chance to welcome you back again. Till then, take care! Kind regards, Anthony Kong General Manager

"Kids loves the place and hotel"

4
04/12/2017

Really great hotel with excellent staff and value for money! Great location which offering a kids fun ride just few meter walk (expensive ride's) . Rooms are clean comfortable and my children's sleep well all night. Rubi and one Chinese Girl officers is the most helpful I've ever meet and nothing is too much trouble on our two night stay. We would definitely come back on next holiday. Thank you for the hospitality. I diffidently recommend this hotel.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi midahnanyan02, Love to hear your wonderful experience with us! The great pleasure was our in knowing that you and your children's enjoyed a comfortable stay at Best Western i-City Shah Alam which is located near the fun filling i-City Theme Park. Thank you for your kind words to Rubi and Nikki and i will definitely convey your message to them to encourage them to keep up the best. Feel free to drop me a line at [email protected] for any future assistance and we look forward to welcome you back again soon :) Till then, take care! Kind regards, Anthony Kong General Manager

"Fascinating trip"

5
29/11/2017

The hotel so clean and offer great hospitality which comes with comfortable rooms, friendly staffs and I'm enjoyed with the foods served. The location also starategic because it was located at the centre of the city.

"Best West I-City Shah Alam"

4
28/11/2017

Overall the hotel is clean and the staff is friendly and helpful. Breakfast has a lot of variety and delicious too. The only problem is the water heater temperature was inconsistent, unable to control well. So have to had a very quick bath...:)

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Thank you for your review. We are thrilled that you have enjoyed your overall stay from the friendliness of staff and delicious breakfast. We have taken note on the water temperature inconsistent and our maintenance is rectifying it. We would love to welcome you back in the near future for a better experience. Kind Regards, Anthony Kong General Manager

"Best hotel close to i city"

5
22/11/2017

Proffesional staff. Good location. Pleasant and comfortable room. Breakfast was nice. Good number of choices. Saufi at the reception has splendid proffesional service. Well done. Definately will stay here again on my next trip

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Arbakangel, Thank you for your 5 star rating and lovely review! We are thrilled to learn that you have enjoyed your stay overall from the comfortable room to the breakfast. I will personally convey your lovely message to Saufi for his splendid professional service and we love to see you back again in the near future. TIll then, take care ! Kind Regards, Anthony Kong General Manager

"First and Last"

2
21/11/2017

Had a bad arrival experience where my booking was cancelled without my knowledge and I had to pay a higher hotel rate. TV in room was snowy and sound was off and on. Called for technician twice but no one showed up. Breakfast spread and taste in the coffee house was horrible. There was only one receptionist when we checked out and the reception was busy.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Angelynar, Thank you for the review. We are regret to learn your unpleasant experience with us from your arrival to departure. As I personally investigated this matter, the booking that you made in Booking.com was not flexible room package and its required prepayment before arrival in order to secure the booking. Due to our reservation team unable to charge your credit card, we do drop a personal message to your good self to notify that alternative card required to proceed payment otherwise the room rate will be revised to a normal flexible rate via Booking.com. The booking was not cancelled upon your arrival yet the regular flexible rate was updated in our system due to we do not received any respond from your end before the arrival date. However, we apologize for the inconvenience caused during your check-in. Pertaining to the TV defect that you have highlighted for immediate rectification was not attended by our service team due to some internal communication error, we have identified and counselled the staff involved to prevent this from happening again. Besides, we have taken note on your feedback on the breakfast quality and taste for further improvement. Sorry for the hiccups that you have encountered and we look forward for another opportunity to welcome you back again to let us redeem ourselves. Should you are planning a trip to Shah Alam, do drop me a line and I will personally arrange for you. Till then, take care! Kind regards, Anthony Kong General Manager

"Best Western ICity Shah Alam"

3
19/11/2017

One night stay with family. Decent hotel within walking distance to attraction at ICity. Everything in order except it took longer than usual to check-in and slow in refilling food stuff during breakfast.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Hanmowf, Thank you for your feedback and we are glad that you have enjoyed i-City throughout your stay. We regret to learn that you experienced delay upon arrival and delay in replenish food during breakfast. I have personally highlighted both issue to relevant department for improvement. We would like to welcome you and your family again for a better experience. Kind Regards, Anthony Kong General manager

"Perfect and Wonderful Vacay"

5
15/11/2017

Honestly compare to all other hotels that I have stayed in Klang valley this is one of the best hotel. Perfect location with colourful lights from I-City. Simple but looks luxury. Rooms are big enough and it can Accommodate my kids well. Staffs are friendly and Mánager Rubinee was just awesome. She understood the needs of me having kids and did not allow me to be on waiting zone. She quickly arranged some one to carry my begs and ushered me to the room. All I could say is Kudos to her. Well done Best Western

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Balan M, Thank you for the wonderful review! We are glad that you reviewed us as the best hotel you have stayed in Klang Valley. It was our great pleasure to have you and your family here with us in the beautiful i-City. I will personally convey your kind words to our Duty Manager, Rubinee and we would love to welcome you back again in the near future. Till then, take care! Kind Regards, Anthony Kong General Manager

"comfortable"

5
08/11/2017

recommended for those who want to stay here :) best view best staff nice room good service fully recommended either with family or friends best staff to deal with no comment for food cause i did not go for breakfast

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi farrahs205, Thank you for your 5 stars rating and wonderful review ! We are thrilled to know that you have enjoyed your stay overall from the view to the staff service. The team are glad and we would love to see you again in the near future. Kind Regards, Anthony Kong General Manager

"Excellent"

5
07/11/2017

Best service and room, cool air cond, help desk very friendly..will repeat booking soon on 2018........view from room is very nice..food is excellent also, the cafe at level 5 have a good view nice decoration

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi mia_adnan92, Thank you for your 5 star rating ! We are thrilled to know that you have an excellent stay with us. It was a great pleasure to have you here with us. I will personally convey your lovely message to the team. We would love to have you back again on 2018 for a more excellent experience. Till then, take care ! Kind Regards, Anthony Kong General Manager

"Thank you to all the staff for making me feel comfortable."

4
07/11/2017

Simple no fuss hotel, I was here alone for business trip. Wasn't exactly my planned hotel because the usual were full House in SJ. Rooms are clean but without the usual luxuries I'm used to with Club or Premiers. It's just a night and I won't fuss. I thank the restaurant staff at the 5 floor for making me a good meal and keeping me company. Thanks for making me feel comfortable.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi PeterTao, Many thanks to you for taking the time to post your review. I'm glad to hear that you enjoyed a lovely short stay at Best Western i-City Shah Alam. The pleasure is all ours in hosting you! Thank you again for your kind words regarding our service friendliness and will definitely convey your feedback to them. We would love to see you again soon :) Kind regards, Anthony Kong General Manager

"I wouldn't stay here unless I had no other options"

3
03/11/2017

They got our booking wrong and checked us into a Superior room instead of a Deluxe. However this was sorted out almost immediately. The Superior room looked dingy. The Deluxe was way better. The bed was placed on the same side as the door so the light from the corridor flooded into the room. We had trouble sleeping, even with all the lights in the room switched off. We only stayed here because it was convenient due to the distance it was to an event we needed to attend. Their staff are great. Other than that, this hotel was quite forgettable for us.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Travelicious_K, Thank you for taking the time to share your feedback and rate our hotel. We regret for the inconvenience and discomfort caused during your stay. Rest assured we have taken note of your feedback and we will look into the room layout plan for further improvement. We hope you will give us a chance to improve and serve you again. Till then, taken care! Kind regards, Anthony Kong General Manager

"Nice location to enjoy i-city"

4
02/11/2017

Went there late October with my family. We had a nice stay, as the room is comfortable. However, the check-in process was a bit slow since it was packed over the weekend. Although I went there just on time for check-in (2-3 pm), but my room was only ready after an hour later. However, the manager, Rubeene, she was very nice to compensate us with late checkout or complimentary coffee or breakfast, as an apology. Overall, the customer service was good. And the breakfast was super nice. If you would like to enjoy i-city at night, an overnight stay at this hotel would be nice.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Husse_Serk, Thank you for your 4 star review ! It was our pleasure to have you and your family with us during the weekends and we are glad that you have enjoyed your stay overall. Thank you for compliment Rubinee and I will personally convey your message to her. We have taken note of your delay for your room to be ready upon arrival and the relevant department had been informed on this matter. We would like to see you again in the near future for a better experience. Till then, take care ! Kind Regards, Anthony Kong General Manager

"Great Service"

5
31/10/2017

During check in, i've been told that the superior room is full (which during that time, booking via traveloka and confirmed the room is available, and upon discussion with the reservation team of hotel, they have upgrade to deluxe room for foc.Not waiting to long for the process. Keep it up

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Fizi T, Thank you very much for taking the time to write such a positive review. We appreciate your feedback and are happy to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations! We are very proud of our property and I will ensure that your feedback is shared with the rest of the team to continue to motivate and inspire them to deliver exceptional service. We hope to welcome you back again soon! Kind regards, Anthony Kong General Manager

"Nice room"

4
31/10/2017

The room is clean, not to big or small, fix my family well. The facilities is very good, with a big mirror, tv, fridge, and the water heater. Very comfortable. My kids really enjoy the stay. Recommended.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi lilies135, We are so happy to see that you and your family had a great stay experience at Best Western i-City Shah Alam, from your arrival to departure! The pleasure was ours in hosting you. We would love to welcome you back again soon! Kind regards, Anthony Kong General Manager

"wedding anniversary getaway"

5
31/10/2017

A very great splendid deco done by the hotel for our 10th anniversary! A very cheerful welcome greet by the front desk staffs (especially Ms Jocelyn who helped us to upgrade room and extra bed for kids) and double tap for cleanliness of the room and flexibility of the hotel services..! breakfast was delightful. will definitely come here over and over again!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi m4sliz4, Your review made our day, but we particularly appreciate the fact that you have picked up that we understand customer service. Our team works very hard to ensure that each guest leaves our hotel with a special memory and I am delighted to see that your expectations were also met. Thank you for complimenting our receptionist, Ms Jocelyn and will definitely convey your message to the team to keep up the best! Thank you for sharing your experience with other travelers. We really appreciate this and yes, we would love to be your hosts again :) Kind regards, Anthony Kong General Manager

"Best hotel in Shah Alam"

4
30/10/2017

Best in hotel layout. Maintanance and house keeper room not in same area with guest room. Hotel surround best for business and vacation trip. Convince for family vacation in one area. Me and my family stay there in 3 day and 2 nite was joyfull and full of memories. Has a lot of activity for my daughters and son. Food was excellent and hotel staff was most friendly and helpful.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi eszmed916, Thank you for sharing your wonderful experience with us! The hotel is indeed situated in the leisure stroll of i-City Theme Park and we glad that you and your family enjoyed it. The pleasure is always ours in knowing that we provided an excellent service from your arrival to departure. We would love to see you again in the near future! Kind regards, Anthony Kong General Manager

"Good location and very friendly front dest staff"

4
27/10/2017

Great location and easy access to i-City. The staff were very friendly and went out of their way to help us and even assisted us in printing a few documents with no additional cost. The hotel is clean, neat and tidy, and is very well maintained. I was pleasantly surprised to find that when we exited the elevator at our floor, there was a bowl of apples that were available to the guests. The room was clean, neat and very comfortable. There is no iron or ironing board but we called the front desk and they brought this up for us immediately. The bathroom was clean and the shower is spacious with decent water pressure. There was however a slight odor in the toilet and it was quite evident that the toilets are not cleaned enough. Once again, I must commend the staff and security of their friendly, helpful service. If you park there, you can exit and enter a maximum of two times free of charge, thereafter you would need to pay a small fee. All in all its a good hotel, convenient location with easy access to KFC, Subway, KK-Mart, seven-eleven and i-City. Sadly when it came to breakfast, the chef at the egg station was wearing a really dirty apron which looked like it had not been washed in days. To complicate things more, there was nice gentle music playing in the background from6:45am till about 07:00am and then suddenly, somebody decided to turn the breakfast dining hall into a disco by turning the music so loud that it was virtually impossible to have a conversation with the person across the table.

"Service level at seminar room on 26 Oct, 2017"

4
27/10/2017

Good venue to hold seminars and meetings. The hotel has ample parking facilities for guests. The seminar room arrangement and refreshment provided were of high quality. The Captain of banquet, Mr.Letchu, and his team assigned to wait at the seminar the whole day were very helpful and committed to their work. When a technical problem with the LCD and laptop connection was encountered, it was expeditiously resolved by captain Mr. Letchu. Would certainly recommend the hotel for seminars or training to friends and associates. Balasingam Seminar facilitator/trainer

"One night only"

3
25/10/2017

Not very satisfied with the service..ask for king bed since i have little boy with me but end up having twin because of none left and they did not make the bed as being told to..i have to do by my own..

"Accomodation"

3
25/10/2017

Good location and just a stone throw away from I-City Theme Park, Red Carpets, Snowwalk and Water World to just to mention a few. Clean room. A walking distance to a hypermarket. Friendly and helpful staffs

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Kchenson, Thank you for your review. We are glad that you enjoy your stay overall. Our hotel indeed located in the beautiful i-City with lots of theme park activities to do. We look forward to welcome you again to Best Western i-City Shah Alam ! Kind Regards, Anthony Kong General Manager

"I had a very good time when i stayed in best western i-city shah alam.1"

5
24/10/2017

The staffs is really helpful. The food is really delicious. My family enjoyed playing game at i-city. The room os so clean and comfortable. We definately will stay in this hotel when we come again to i-city

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Rania-Safiyya, Thank you for your 5 star rating ! We are thrilled that you and your family enjoyed the stay. Your wonderful review will encourage the team to provide more special experience to all guest. Look forward to see you and your family back again with us.Till then, take care ! Kind Regards, Anthony Kong General Manager

"Great Stay"

5
19/10/2017

The staff is really kind and really friendly. Always there if you need something and with a big smily face. The kids were very happy when they realized there was complimentary lollypos for them! Rooms are very clean, room service is efficient and professional. The view ok the theme park is amazing, especially at night.

"Best stay"

5
18/10/2017

The location is very strategic-walking distance to the I-city attractions. Friendly and helpful front office staff. Love the detox station. Fast check-in and check out. Good and helpful security personnel. Even though the room is small but it is arrange in such a way that it is comfortable and okay for a city hotel. The breakfast is good.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Zalina71, Thank you for your wonderful review and 5 star rating !!! Our hotel is indeed located in I-City for both leisure and business travellers. We are extremely glad to know that you have a memorable stay from arrival to departure. The detox station is there to clench your thirst and giving you more energy for the day. We would love to see you again in the near future for more friendly, helpful and good service. Till then, take care ! Kind regards, Anthony Kong General Manager

"Good service"

5
10/10/2017

- Lokasi strategic (strategic location) - Staff yg sangat membantu & selalu senyum (helpful staff & always smile to us) - Bilik selesa (comfortable room) - Kawasan persekitaran selamat (safe environment) - Pemandangan yg cantik dari bilik kami (nice view from our room) - Sangat disarankan (recommended) ** Sory english teruk ( bad english; as long tourist can understand me ^_^ ) ** Room 1703, 7th - 8th October 2017, I accidently broke your glass on toilet coz slippy wet hand.. soo sorry :( ** My details is on your system, can contact me for ganti rugi (lose). Anyway, I'll go there again soon :)

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi marn_perodua, Thank you for the wonderful review. Love to hear that you had a memorable stay with us from your arrival to departure! The pleasure was ours in hosting you. Pertaining to the broken glass, we really appreciate your honesty and the hotel will bear the cost. We looking forward to welcome you back again soon :) Kind regards, Anthony Kong General Manager

"Average"

3
03/10/2017

Breakfast is ok. Nothing special. Dinner the meat is quite hard to chew & swallow. Room too small. Hard to move around. Staying there because nearby to I-City facilities. If not will choose another hotel.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi shidee2017, Thank you for the review. We regret on the little hiccup that you had experienced with us! We have taken note on your comment on the meat served for your dinner and i have personally share this with the Chef to prevent this from happening again. Besides, pertaining to the room size, we will recommend our guest to book our Deluxe or Suite room that which is much spacious then our Superior. Thank you again for sharing your feedback and we look forward to welcome you back again to let us serve you better! Kind regards, Anthony Kong General Manager

"best stay"

5
03/10/2017

was a great experience, the price is reasonable and the place is far from the hectic environment..you should try it once and it will be an experience that you wont regret..so head on to best western icity..

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi 200specks, Thank you for the first class review!! The great pleasure was ours in knowing that you had a wonderful stay at Best Western i-City Shah Alam from your arrival to departure. The pleasure was ours in hosting you. Hope to see you again soon ;) Kind regards, Anthony Kong General Manager

"Friendly staff and nice room."

4
02/10/2017

Only have excellent things to say about this hotel, the staff and the location. Have stayed here before and will stay again. The staff are so helpful and friendly especially Ms.Rubi young and beautiful girl who have always had the booking correct, are always attentive to any needs we may have. We would recommend this hotel to anyone who wants a outdoor activities and to feel welcome and cared for.Good place to stay with kids.

"Excellent Service, Satisfied"

5
01/10/2017

Want to get the 5 star service with the price of 3 star? then this is the one that you need to highly considered. thats all. Hotel Staff: Excellent, friendly, helpful. Room: Even though quiet small, but the cleanliness, comfort, very satisfied (and the in-room dining service too). Receptions/lobby: just 2 counter available but very fast service and friendly, helpful. Breakfast: The taste of Asia and delicous! various food and drinks. Location: In the theme park, what else do you need for enjoyment? all of it just a few steps away. Very recommended to all range of trip. family, couples, friends and even solo traveller.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Ahmad S, Thank you for the wonderful review and 5 stars rating! We are extremely glad to know that you had a memorable stay with us from your arrival to departure and you enjoyed our, friendly service, comfy room, yummy breakfast and fun filling Theme Park location. The great pleasure was ours in hosting you! We would love to see you again soon in the near future, till then take care :) Kind regards, Anthony Kong General Manager

"New and Clean Hotel"

4
26/09/2017

Nice hotel. We are welcomed by the friendly and helpful security guard and receptionists. Hassle free check-in and out. There are some self-served welcome drinks and candy too, cheering up my family and kid.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi szeyuen99, Thank you for the wonderful review! We love to hear that you and your family had a memorable stay with us from the friendly service to the clean room. My team and I will continue to ensure that we provide all our guests with the sensory Best Western i-City signature experience and we hope to see you again soon :) Kind regards, Anthony Kong General Manager

"Nice clean hotel,great n lovely staff and prefect location."

5
21/09/2017

I would like to say thank you and friendly service to Farah, the Front Office staff. She was very helpfull at the front counter from checking in until i get my room done. When i checked in to the room, i was suprised with a nice cute towel deco bear on my bed and felt very welcoming. My daughter and i would also like to say thank you to Jafni, the housekeeping staff for making the room clean n tidy. Definitely, we will spend our time again to Best Western I City Shah Alam for a longer stay. Big thank you also to Azman, the Operation Manager.

"Quality Service"

5
19/09/2017

I came here with my family for a short holiday. I was given room 1517 and the room was amazing with cool modern design. During our stay, we were assisted by the receptionist, Amin who treated my family nicely. The staff was kind enough to call the taxi for us and our stay was a great one.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Ar F, Thank you for the 5 stars rating :) We are exceedingly pleased to read your comment that you felt satisfy with your stay from your arrival to departure! Thank you again for the kind words that you have given to our Front Office staff, Amin, and I will definitely share this with him. My team and I will continue to ensure that we provide all our guests with the sensory Best Western i-City signature experience and we would love to welcome you back again soon! Kind regards, Anthony Kong General Kong

"good economic hotel"

4
18/09/2017

nice location in i-City, clean and good service hotel stayed with family and spend 2 days in shahalam district. hotel location is good. clean room and present good choice. recommended for small family and couples

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi 289mahdir, Thank you for the good review. We are indeed located in the leisurely stroll of i-City Theme Park and we glad that you and your family enjoyed it. The pleasure was ours in knowing that you had a pleasant stay with us in overall and we would love to welcome you back again soon! Kind regards, Anthony Kong General Manager

"Short stay near icity"

3
13/09/2017

A nice hotel for a short stay, small but comfortable room, it has no pool but the best thing about it is its located in i-city itself! Although it may not be the best hotel but the staffs gave a high quality services.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi dyanz765, Thank you for the review. We are glad to hear that you had a pleasant stay with us in overall and you enjoyed our friendly service. Our aim at the Best Western i-City is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the service we provide. We would love to welcome you back again soon :) Kind regards, Anthony Kong General Manager

"Weekend get away"

3
12/09/2017

Checked in from 1-3 Sep 2017 with my mom, wife, child age 6 and child age 3. Hassle-free booking thru Agoda, I chose superior room. And, Ms. Joycelyn, staff at the reception was very nice, friendly and helpful. Breakfast was good with variety of foods and drinks. I like the roof car park to shield my car and the elevator easily accessible from car park at level 2 and 3a. Walking distance to i-city theme park. Overall, it is a good place to stay.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi FIRDAUS FARID N, Thank you for the wonderful review. Delighted to hear that you and your family had a great time at Best Western i-City Shah Alam. I am very pleased to receive such positive feedback about our hotel especially on the friendly service provided by our Receptionist, Ms Jocelyn. Our team does invest a great deal of time in training and focusing on service delivery and such feedback certainly highlights all the efforts they put forth. Thanks once again for sharing the feedback and we are all looking forward to welcoming you back soon! Kind regards , Anthony Kong General Manager

"Smoking Floor"

3
12/09/2017

My floor was located at non-smoking floor, however, my room was filled with smoke fume. It's disappointed to know that my room is been used by a smoker before this. They should channel that particular person to smoking floor.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi 360aliyaa, Thank you for the review. We regret on the hiccup that you had experienced with us. Our non-smoking rooms should be 100% smoke free and RM 200 penalty will be charged to the guest who smoke in non-smoking room. We have taken note on this and will get our Front Office and Housekeeping team to be more precise in this matter. Besides, our Housekeeping team can be called for assistance if its required to spray some air freshener in the room. Thank you again for sharing your feedback and we look forward to welcome you back again to let us serve you better! Kind regards, Anthony Kong General Manager

"A very nice place to stay especially it is located in i-city shah alam, and the romantic view."

4
12/09/2017

Pros: The bed is comfy to sleep with very nice view of Shah Alam city. The bathroom is excellent. Cons:There is a door inside the room that can access to other side of the room. The problem is, during my stay at here, I can easily hear noises from another room especially when the kids are normally naughty and loud. They should improve the soundproofing of that shared door for acoustic purpose.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi godsonmolling, Thank you for the good review. We are indeed located in the leisurely stroll of i-City Theme Park and we glad that you enjoyed it. The pleasure was ours in knowing that you had a pleasant stay with us in overall. We have taken note on your suggestion to improve the soundproofing of connecting rooms and we will surely consider in future. We would love to welcome you back again soon! Kind regards, Anthony Kong General Manager

"Location was so great"

5
07/09/2017

I requested for connecting room and I get rooms facing the theme park. The night view was so fascinating. Staff was so helpful & friendly. The express check out counter is also a very good idea. Overall, my kids love it & we all having great time.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi 889nora, Thank you for the 5 stars rating :) Great to hear that your overall stay with us was pleasant and you enjoyed the beautiful night view of the light city. I will definitely share you feedback on the service friendliness to the team to encourage them to keep up the best. We would love to see you again soon!! Kind regards, Anthony Kong General Manager

"Average, what you will expect, but wierd hair dryer"

2
06/09/2017

Everything is what you will expect for a standard 3 star hotel. Pretty small rooms, but nothing I find bad. The only thing is the hair dryer which works for 1 minute followed by a wait of 5 minutes before you can use it again. As I have long hair, it is an annoyance as it means leaving the hotel with damp hair or popping into the toilet multiple times for the better part of an hour to dry my hair. When asked, the hotel indicated that it's for 'safety' reasons. You also have to ask for toothbrushes (which are complimentary) otherwise they do not provide it. Probably all steps to manage the rising costs but in the competitive hospitality industry, these are all going to be cons as other boutique hotels are similar in prices but more hospitable.

"Pleasant hotel"

4
06/09/2017

Hotel is located inside a theme park so it was a bit confusing trying to locate it upon arriving. Theme park was very quiet when we were there. Staff at reception was friendly but kept asking us to fill up feedback form for him which got a little bit annoying. Room was clean but very small. There was hardly any room to walk. Toilet was small as well with no countertop space for toiletries. Overall it's a pleasant place and I suppose it's one of the better hotels in that area.

"Family Fun Trip"

5
06/09/2017

The hotel is located within the circle of the i City Theme Park which is ideal for family fun. Comfortable and family-friendly room. Bathrooms are large and clean. Breakfast is on the fifth floor while enjoying views around the hotel. With 3 star rating, there is no indoor swimming pool due to the availability of Wet World in i City. In addition, there are Snow Walk, Space Mission, 3D Art Museum, Horror House and others that are perfect for the whole family. There are also several local and international food restaurants and fast food restaurants within the area.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi rohizan w, Thank you for the 5 stars rating :) We are indeed located in the leisure stroll of i-City Theme Park which suitable for both business and leisure travelers. And great to hear that you and your family had a good time at Best Western i-City! We would love to welcome you back for another fun-filling stay!! Kind regards, Anthony Kong General Kong

"Pleasant stay!"

4
05/09/2017

I went for a short visit to Shah Alam and decided to stay at Western Hotel as it is located inside the famous theme park icity. The hotel was good. The cleanliness was superb. Staffs were friendly. The only issue I'm facing was during the check in which caused an hour delayed. But everything was covered by the superb services and great hotel environment. I would recommend this hotel!

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi vanedy9, Thank you for the good feedback. The great pleasure was ours in knowing that your overall stay with us was pleasant and you enjoyed our clean room and friendly service. It's very kind of you to say, our superb service covered the hiccup you experienced with us. However, we regret to learn the delay in your check in and we have taken note on this to prevent this from happening again. We would love to welcome you back again soon to let us serve you the best :) Till then take care! Kind regards, Anthony Kong General Manager

"Services were excellent"

5
31/08/2017

I never find a hotel with the services and hospitality as good as Best Western Icity hotel. They always smile and give the best effort on helping the customer. The free food and drink at the lobby were the best idea ever. And even free Apple jus outside the elevator. All I can say it was dabom!

"Promotion not so good"

3
29/08/2017

Maybe I booked the room is a promotion price, it included a RM100 park card, so the room is small and told by staff that it is not available to add bed, so I upgraded it by paying RM50, the room is still too small. I found a cockroach on the desk in my room ! The park card from hotel cannot enter to water park in the next day, so I needed to pay one more card ! Staff are nice, but only one staff on duty at evening !

"Very Good"

5
29/08/2017

Keep up on those extra miles and all those great services. Thank you to Best western Team for all the effort and teamwork that is provided. Had a good stay and a good trip.! Will surely repeat this stay. Thank You.

"It was a pleasant stay"

4
29/08/2017

Checking-in was smooth..room was nice..comfortable..no deposit paid as it will smooth out the check-out process..parking fees can be waived for hotel guest..which is highly appreciated..overall..i will definitely come back to stay here

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi AsZnieDa A, Thank you for choosing to stay with us and dedicating your time to post such a generous review. The pleasure was ours in knowing that your overall stay with us was pleasant from the smooth check-in to the clean room. We look forward to welcoming you back to your home-away-from home on your next visit to Best Western i-City Shah Alam! Kind regards, Anthony Kong General Manager

"Great stay"

4
29/08/2017

The hotel staff was friendly and helpful. The service was fast when we called from our room to solve wifi and no sound on tv. The breakfast was great and delicious. Value for money. We'll come back again.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi ryanie_arif, Thank you for the first class review. I am very pleased to receive such positive feedback about our hotel especially on the friendliness and helpfulness of staffs. Our team does invest a great deal of time in training and focusing on service delivery and such feedback certainly highlights all the efforts they put forth. Thanks once again for sharing the feedback and we would love to welcoming you back soon :) Kind regards, Anthony Kong General Manager

"Nice staff, clean and new."

4
22/08/2017

New hotel, staff good service. Only the problem location. Need transport. Nice for relax and holiday. Room for superior is small for 2 person. Car park is safe with security guard.overall I will back again .

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi jimmy, Thank you for the feedback. We are happy to hear that you had a memorable stay with us from the friendly service to the clean room. The pleasure was ours in serving you. Pertaining to the room capacity, we will recommend you to book our Deluxe or Suite room for your upcoming stay. We love to welcome you back again soon :) Kind regards, Anthony Kong General Manager

"Extremely unfriendly reception (lady receptionist)"

1
22/08/2017

It is highly regretful to experience this sort of attitude portrayed by this one lady receptionist. I had conveyed mys dissatisfaction but still no change in attitude or behavior towards me as a guest (first time guest)

"Terrible customer service"

2
22/08/2017

3 issues 1) During check in, at around 4pm,I was asked if I wanted a smoking room or non smoking room. I mentioned that I wanted a non smoking room and they put me on the smoking room with the excuse that the non smoking room was yet to be made up.... 2)Requested for 2 bottle of water at reception and house keeping did not turn up.. reception even called to checked if I have received my water. 3) During the breakfast, found that the fork was missing, requested it from the server, and that guy just brought the forks out from the kitchen and dumped it in the serving tray even though I was standing nearby...

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi ty_fan, Thank you for the review. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. Should you don't mind to share your booking details, so that we can investigate this further for the staff's concern. Based on current practice, the request for non-smoking room is strictly subject to availability. When the requested room type is not available, we will usually ask if the guest is willing to wait while we speed up the cleaning process of the requested room. On the issue of non-delivery of requested drinking water, please accept our apology on the less than perfect system which we are in the midst of perfecting. Likewise, on the F&B experience, we are training up the new recruits and we are sure they will be able to serve you better on your next arrival. Thank you again for sharing your feedback. Feel free to drop me a line and we look forward to welcome you back again to let us redeem ourselves. Kind regards, Anthony Kong General Manager

"Beyond excellent"

5
22/08/2017

The facilities, hospitalities, and the view is extraordinary. I love best western hotel. The room is so clean as if we bought it for the 1st time. The parking space is so convenient and the service counter is so friendly to us.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi louisvisall, Thank you for the excellent rating and your stay with us! the pleasure was always ours in knowing that you had a great experience with us from the friendly check-in to the clean room. We love to welcome you back again soon :) Kind regards, Anthony Kong General Manager

"not satisfied at all"

2
16/08/2017

Not like what we expected. The room was small and the service was too slow. Doesnt have any shop near the hotel. 8minutes walk to the nearest 7E and kfc. Said the room dining service was 24hr but call at 1.00am, the staff said kitchen was under maintenance with that sleepy voice.. OMG! Whats wrong with u guys??

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi 98someone, Thank you the review. We regret on your unpleasant experience with us. Pertaining to your feedback on the room capacity, we will recommend you to book our Deluxe or Suite room upon your future arrival. Besides, our In Room Dining service is available for 24 hours and not responding to guest order at midnight is definitely on our standard. We have identified and counseled the staff involved to prevent this from happening again. Thank you again for sharing your experience with us and we look forward to welcome you back again in the near future to let us redeem ourselves. Till then take care! Kind regards, Anthony Kong General Manager

"pleasant stay"

4
16/08/2017

I would say the first impression of this place is they have the best staff.the front desk and other staff are commit to give the best.I can feel the warm welcome from them.The room is cozy.I ordered in room dining, the fried rice and burger was so delish.I would love to come again for sure.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi rohayarasmin, Thank you for the excellent feedback and for sharing your kind words with TripAdvisor readers. It was our great pleasure to hear that you enjoyed your stay with us from the friendly service to the delicious food. We will be always pleased to be your second home when you're planning a trip to Shah Alam. See you soon :) Kind regards, Anthony Kong General Manager

"Friendly staff , clean environment"

4
15/08/2017

It was a good experience to stay here, the staff greet everyone , the food choices might not be big but it serve just right, the room is clean and standard , walking distance to the I-city , so if you are planning to have fun in I-city , this is one of the greatest hotel to choose from

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi ch00ilengt, Thank you for the great review. It was our great pleasure to hear that you enjoyed your stay with us from the friendly reception to the yummy breakfast. The pleasure was ours in hosting you! We love to see you again in the near future. Till then take care! Kind regards, Anthony Kong General Manager

"CHEAP AND FRIENDLY BUT PATHETHIC HOTEL"

3
10/08/2017

This is one of the nicer place to stay if u ever planning to visit the i-city. Or maybe you went there with your family and then just too tired to head back home. So this is possibly the best hotel around the area. It is literally IN the vicinity of i-city. So, the location wise, is PERFECT if youre spending your night at i-city. But in case you have business some where else, please do stay here as this hotel is far from everything else and in the day time, makes it harder for you to travel in public transportation, and going out to buy things and stuff. The room was really small compare to what to saw in tripadvisor. There was NO carpet in the room which is a big disspointment to me, the aircond is not centralized, so it can be adjusted. The bed was hard on your back and the toilet too was small and the water was stagnant each time i used it. This hotel doesnt have a swimming pool, but they provide free parking to customer and they soo many ample spaces for parking in the hotel. Meanwhile the breakfast was OK as it has quite number of variety and they change the menu everyday though the coffee and tea that they serve was on a big container thus makes it tasted plain and poignant. Though this hotel lack in many things, they do make it up with the warmest welcome and most friendliest staff. The duty manager and the lady at the counter was too nice and make effort to make my stay pleasurable. They also make extra effort to surprise me at my room by sending birthday cake and singing in the hallway!! That was really a nice touch and all but it couldnt save this hotel from being just another mediocre hotel with a nice staff

"dirty room and smell old"

2
02/08/2017

when me and my baby get inside the rooms first its smell old,then there is dust on the floor. Room is super small, not worth it with price...which is is not comfartable for me and my son 2 years old toddler

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi dmwati, Thank you for the review. We regret on your unpleasant experience with us. I have personally highlighted the room cleanliness issue to our Housekeeping team and we will closely monitor this in future. Besides, pertaining to the room capacity, we will recommend you to book our Deluxe or Suite room for your upcoming stay and our baby coat are available upon request. We look forward to welcome you back again to let us serve you better. Kind regards, Anthony Kong General Manager

"Helpful staff, comfortable stay"

4
02/08/2017

I stayed here for 2 nights due to work in Klang area. The hotel location is convenient for my daily transport. No issue with Uber reaching the destination. Both hotel service and concierge teams are helpful and friendly. It helped me a lot to getting around the hotel and its nearby area as first stay. In addition, the hotel serves breakfast with different food choices at different days. The room is also tidy. I had overall good experience staying at this hotel.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Spteng, Thank you for the great review. We are glad to hear that you enjoyed your stay with us from the friendly reception to the yummy breakfast. The please was ours in hosting you! I will definitely convey your feedback to our team members to keep up the good work. We love to welcome you back again soon. Till then take care! Kind regards, Anthony Kong General Manager

"Clean"

4
01/08/2017

Best western hotel very clean and have a nice view. Toilet clean Aircond very cool Tv very good Have a telephone direct to maintenance if have anything problem. Have hair dryer Just hotel not give me tooth brush. Maybe staff forget it

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi harith o, Thank you for your feedback. We are happy to hear that you had a pleasant stay with us in overall. Besides, feel free to call our reception to request for toothbrush in future and they will be glad to assist you :) We look forward to welcome you back again to let us serve you better! Kind regards, Anthony Kong General Manager

"Value for money"

5
01/08/2017

Was on a business trip. Last minute book via apps. Very polite and helpful front desk. Clean and spacious room. Value for money. Would like for a room on an upper level so i can enjoy the full night view of i-city. Overall an excellent hotel. Would recommend it to family and friends.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi SAIFULKARLINA, Thank you for the great review and 5 stars rating :) It was our great pleasure to know that you enjoyed your overall stay with us from the friendly reception to the clean room. We love to welcome you back again in the near future! Kind Regards, Anthony Kong General Manager

"Dont let customer waiting!"

3
01/08/2017

I need to wait almost a hour before get the room with single queen bed (requested earlier in the online booking). Then, i need to wait another half a hour to receive an iron (after make a call to reservation twice). I hate waiting. Thats all.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi mohd_adlan, Thank you for the review. We regret on your unpleasant experience with us and i have personally investigated this matter. Based on our findings, you arrived to the hotel at 2.38 pm and the room assigned to you was still under cleaning. Thus our receptionist assign another room for you and the entire process took 6 minutes to proceed your check-in. Besides, your request for iron was received by our staff at 6.45 pm and it was only delivered after 45 minutes. We have counsel the staff involved to prevent this from happening again. Thank you again for sharing your feedback and we look forward to welcome you back again to let us serve you better. Kind regards, Anthony Kong General Manager

"Nice hotel"

4
25/07/2017

loved the receptionist, their appearance and attentiveness to the guest needs. the hotel room is quite small, the tv was quite near to you but comfy enough to sleep. you get for what you pay. the shower is good too.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Fatin Nabilah B, Thank you for the great feedback. We are glad to hear that you enjoyed our friendly and attentive reception service. The pleasure was ours in serving you. Besides, pertaining to the room capacity, we will recommend you to book our Deluxe or Suite room for your upcoming stay. We look forward to welcoming you back again! Kind regards, Anthony Kong General Manager

"Everything was good except for foods"

4
21/07/2017

I stayed at Best Western i-City Shah Alam for 2 nights as i have to attend a meeting; somewhere in section 7. The check in process was smooth and i was greeted by the receptionist. They were very helpful and always smiling. The room was quite small but it was ok for me because i stayed alone for those 2 nights. The biggest dissapointment was the quality of foods. From breakfast buffet to room service, i must say that they had the worst quality of foods.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi AizzIrfan, Thank you for the review. We are happy to know that you enjoyed our friendly service. However, we regret on the food quality issue. We are currently upgrading our Cafe menu and the food quality is also our point for improvement. Besides, pertaining to the room capacity, we will recommend you to book our Deluxe or Suite room for your upcoming stay. Thank you again for your feedback and we look forward to welcoming you back again. Till then take care! Kind regards, Anthony Kong General Manager

"Best Service ever!"

5
19/07/2017

I check in with big smile welcome by lady named Fiza.we where there attending wedding function and she was kind enough to even help us find uber drive when our grab car said within 5 min to arrive but ended more than half an hour.to the management of best western, Ms Fiza is definitely a keeper she does keeping your client calm, enjoy and worry free as she provided the best services ever.Well done

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi eron_constantine, Thank you for the excellent review and 5 stars rating. We are trilled to know that our Front Office Manager, Ms Fiza did a great job by providing an outstanding service. The pleasure was ours in hosting you. I will personally share your feedback to the team to encourage them to keep up the best. We look forward to welcoming you back to our hotel soon! Kind regards, Anthony Kong General Manager

"Very wonderful service provided"

5
18/07/2017

Comfortable and clean room. Spacious and well equipped. Counter team were amazing!!! The best of the best!! We had a big group, but they were professional and very accommodative!! Helped also that it's next to the theme park, and has food outlets around.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi hellocrazylion, Thank you for the 5 stars rating. We are extremely happy to know that you enjoyed your stay with us from the friendly reception service to the clean room. The pleasure was ours in serving you. I will personally share your feedback to the team to appreciate their good work. We look forward to welcome you back again soon! Kind regards, Anthony Kong General Manager

"Great stay"

5
18/07/2017

This is my third stay here and it still the best stay ever. All the staff be it receptionist..the guard..even the cleaner were all very friendly and always give me and my wife a smile. Hope I can visit here again.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi Akmal N, Thank you for the 5 stars review. It was our great pleasure to welcoming you back again and again :) We are glad that you enjoyed our friendly service and i will definitely convey your feedback to the team to keep up their good work. We look forward to hosting you again. Till then take care! Kind regards, Anthony Kong General Manager

"Nice breakfast."

4
10/07/2017

The breakfast here is suupperrr nice. The dining hall is spacious and there are variety of food served.As for the room the cleanliness was superb..the decor was nice and the satellite tv was awesome. You even can buy a movie to watch with your family or loved one.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Akmal N, Thank you for the great review. We are glad that you enjoyed your stay with us from the clean room to the yummy breakfast. The pleasure was ours in serving you. We look forward to welcoming you back again! Till then, take care. Kind regards, Anthony Kong General Manager

"Unsactisfactory for room facilities but the staff is kind and helpful"

2
07/07/2017

The toilet bowl is not clean enough, but the staff clean it immediately after my complaint. The room is quite small and the aircon is not cool enough. The room charges is about RM200++, i don't think this is a recommended hotel for this price. Hotel staff is friendly and kind for help. They offer the wheelchair for my mum and always assist me what i needed.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi happyday26, Thank you for the review. We are glad that you enjoyed our friendly service. However, we regret on the hiccups that you had experienced with us. I have personally briefed our Housekeeping team to take note on the toilet cleanliness issue for future prevention. Besides, we will get our Maintenance team to immediately fix the air conditioner defect. Thank you again for your feedback and we look forward to welcome you back again to let us redeem ourselves. Kind regards, Anthony Kong General Manager

"Good service"

4
05/07/2017

location is good for travellers with young children because near therm park. staffs are very friendly and good service, especially Mr Alvin, thank you so much. this is my third time stay in and come back again

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear sookhwac, Welcome back! It pleases us to see familiar faces again and glad that you're enjoying your stay always. You're definitely right that we are located in the i-City and within a 5 minutes leisurely stroll to i-City Theme Park. We strive to provide excellent guest service and thank you for recommending Alvin. We hope to see you again soon! Kind regards, Anthony Kong General Manager

"The best hotel in Shah Alam"

5
04/07/2017

Friendly staff, provide awesome customer services and information. Reception, housekeeping, security, coffee house service staff and chef. They not only performing their routine task, at the same time they are communicating with the guest.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear tomkurus, Thank you for recommending us as the best hotel in Shah Alam! We are thrilled to receive such a motivating note from you. We strive to provide excellent customer service in Best Western i-City Shah Alam! Thank you again for complimenting our Team and we look forward to welcoming you back! Till then, take care. Kind regards, Anthony Kong General Manager

"Pleasant Stay"

4
29/06/2017

Smooth check-in, Clean room, very close to I-City Breakfast buffet could have been improved. We went for breakfast at around 9:30AM (breakfast is until 10:30AM) and not much of food were left. Some food were not being replenished anymore.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear reydoms, Thank you for sharing your recent stay experience with us. We are glad that you enjoyed your stay from the smooth check in to the room and location. However, we regret on the unpleasant breakfast experience and I have personally highlighted this to the F&B Team. Please be assured that the team will be more alert on the food replenishment. We hope you will return to let us serve you better in future. Should there be anything we can assist further, do drop me a line at [email protected] We look forward to welcoming you back. Kind regards, Anthony Kong General Manager

"MS JAZZMINE KAUR - BRANCH MANAGER (MAAD TOURS M S/B)"

5
28/06/2017

I booked 2 Deluxe Rooms and it's overall best experience and we had a great time. I will personally recommend to my clients and family's for future holiday!!! Myself has Branch Manager of a Travel Agency in Ampang had a great and fabulous time during my short stay.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear jazzminekaur8888, Thank you for the excellent 5 star review and recommending us. We are thrilled to know that you had a great time in Best Western i-City Shah Alam. We appreciate you for taking the time to share your experience with us. Look forward to welcoming you back! Kind regards, Anthony Kong General Manager

"Kudos to the Best Western i-City Shah Alam team!"

5
26/06/2017

My family stayed in Superior Queen and Twin connecting rooms (with the iCity view) on 21 June as wanted to visit i-City. The rooms were compact. We were overwhelmed by the 5 star service, from Meei Shya, Sivan and Rubinee. It was the first time I stayed in a hotel where my room TV showed a personalized welcome message for my family, and wowed to have personalized hand written welcome notes from the General Manager- Anthony on our beds, upon check-in. Kudos to the Best Western i-City Shah Alam team!

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear FelixLoo, Thank you for the excellent 5 star review! It was such a pleasure to receive this compliment from you and thank you for recommending Meei Shya, Sivan and Rubinee. We strive to provide excellent personalized service to our guest in Best Western i-City Shah Alam and glad that you enjoyed it especially on the TV welcome message and handwritten welcome note. Thank you again for your review and we look forward to welcoming back you and your family soon. Kind regards, Anthony Kong General Manager

"good business trip"

4
22/06/2017

this hotel has some ot the best can do staff i have encountered. if there is a problem they address it right away. they are very professional and friendly. when i am back in the area i will again stay at this hotel.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear johngv47, Thank you for your review. We are glad that you enjoyed your stay with us and thank you for complimenting our associates. We strive to make our guest as comfortable as possible during the stay with us. It was our pleasure to host you and we certainly look forward to welcoming you back! Till then, take care. Kind regards, Anthony Kong General Manager

"Best Western i-City"

5
13/06/2017

Overall our stay was pleasant. Staffs are very polite and attentive, would say I got a 5 star service in a 3 star Hotel which is very good. Those wanting to visit the i-City, this is the most ideal location, walking distance to all the places of interest in i-City.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Saira D, Thank you for sharing your recent stay experience in TripAdvisor. We are thrilled to read such a positive feedback from you especially on the 5 star service. We strive to provide excellent service and make our guest feels like home whenever they visit Best Western i-City Shah Alam. Feel free to reach me at [email protected] if we can be any of your assistance for your upcoming stay. We look forward to welcoming you back! Kind regards, Anthony Kong General Manager

"Average"

3
13/06/2017

Overall, average experience. Nothing in particular to shout about. It is good for a brief overnight business trip and maybe also a quick walk-about in I-City to unwind after a whole day of serious matters. I-City needs to attract more visitors, anyway...

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear sbtan2017, Thank you for sharing your recent stay experience with us. We are glad that you had an overall pleasant stay in Best Western i-City Shah Alam and we've taken note on your feedback regarding i-City as well. Thank you for your review once again, we look forward to welcoming you back. Kind regards, Anthony Kong General Manager

"Quiet, Clean & Enjoy"

4
11/06/2017

I've stayed more than 5 times here. The i-city view is very beautiful. The room and bathroom were very clean. The aircond was cold (which i like most). Staff are all friendly and helpful. Only the parking card can only verified twice (more than that (per/day), will be charge accordingly based on parking fee). It's hard for me who stayed for business trip, which always in & out more than 3 times a day. Hopefully can work on this please. TQ.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear 522fairuzs, Thank you for supporting Best Western i-City Shah Alam and we are happy to see familiar faces returning to the hotel! It was such a pleasure reading your positive feedback about us from the view to the room and not to forget the staff. We strive to make our guest as comfortable as possible during the stay. However, we've taken note on your feedback regarding the parking validation twice a day. We will take this into consideration for future enhancement. Thank you for your feedback again, feel free to reach me at [email protected] should there be anything we can assist you for your upcoming stay. We look forward to welcoming you back. Kind regards, Anthony Kong General Manager

"Excellent Hotel in Shah Alam"

5
10/06/2017

Really good service with friendly staffs. Strategic location - near to shopping center, foodies area, the i-City theme park just in front it. Comfort, very clean and the entire hotel smells so good all the time. Nice and cozy room. Breakfast service was great. An excellent place to stay in Shah Alam. Highly recommended.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear SandalLeha, Thank you for your 5 star review! We are thrilled to know that you had a great time with us from the service to the location, room and breakfast. Our guest satisfaction is the utmost priority! Thank you again for recommending us in TripAdvisor and we look forward to welcoming you back. Kind regards, Anthony Kong General Manager

"nice stay in malayasia"

4
08/06/2017

arrived late but the staff made me feel very welcome and always exhibited a can do attitude and went out of their way to make sure i was satisfied. the rooms were clean and breakfast service was great.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear johnvM96VK, Thank you for recommending us in TripAdvisor with such a postive note! We strive to provide excellent customer service and make our guest feel like home whenever they visit Best Western i-City Shah Alam. We are glad that you had a great time here and we look forward to welcoming you back soon! Take care and see you soon! Kind regards, Anthony Kong General Manager

"really satisfied hotel"

5
07/06/2017

It's more than my expectations.services are really good.where ever I go will find this branches.will surely recommend to my friends.love this hotel.my husband and I really excited to stay here.value for my money.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear vithyasharmy, Thank you for the 5 star review and recommending us! The pleasure was ours for having you to stay in Best Western i-City Shah Alam. For your next visit, feel free to enroll as Best Western Rewards member to enjoy more benefits with Best Western. We are glad that you had a great time here and we look forward to welcoming you back soon! Kind regards, Anthony Kong General Manager

"I love this hotel"

4
06/06/2017

the staff very nice.. the room very clean..everything is worth it. I would like to suggest to everyone who need accomodation in shah alam area to stay at best western i-city, Shah Alam. and also, come early..so u can spent your time at the i-city theme park.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear qairulnazlyn, Thank you for recommending us in TripAdvisor. We are thrilled to know that you enjoyed your stay with us from the service to the room and location. You are absolutely right that we are just within a 5 minutes stroll to i-City Theme Park. Thank you again for the positive note. We look forward to welcoming you back! Kind regards, Anthony Kong General Manager

"good overall stay but bad water heater"

3
04/06/2017

the overall stay of the hotel was good, however didn't expect the water heater to turn out that bad. everything looks in place except when you start adjusting the water heater, the water came out cold, and when you swithced it to hot, it still remained cold, after a while it got super hot and then super cold, it wasn't consistent with the temperature, water heater must have gone wrong. it turned out few of my collegues also suffered from this shower issue.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear danielkanx, Thank you for the review and we regret on the hiccups that you had experienced with us. I believed that you have received my reply via Medallia, our preventive maintenance services is currently on going and inconsistent shower temperature is part of the project. Feel free to share your suggestion with us on the breakfast menu, we will definitely look into the suggestion. Thank you again for sharing your feedback with us and we look forward to welcoming you back. Till then, take care. Kind regards, Anthony Kong General Manager

"Poor Room Service"

2
03/06/2017

Staying in this hotel was my first encounter in so many years in terms of poor Room Service....housekeeping. 1. At times Room was not replenished with drinking water 2. Newspaper left on the floor remained on the floor 3. Worst of all, Room was not clean at all after I came back at night.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi AylmerW, Thank you for the telephone call at 0033hrs on the 4th June 2017, sharing your observation with me, consistent with your Tripadvisor review and Facebook review. Sensing the urgency in our tele-conversation which took place at 0033hrs, I have immediately requested for an investigation to be done. As I am currently out of town, Kayte, the Marketing Communications Manager has meet up with you at about 1000hrs, 4th June 2017 and I believed she has explained to you on the outcome of the investigation and the disciplinary action which will take place. Here's the details : 1. The HK record showed that your room was under DND on the 3rd June 2017 during the morning routine servicing. No associates are allowed to disturb any guest room with a DND sign. However, we have recorded the statement from the morning shift supervisor and he is guilty of not communicating to the afternoon shift supervisor to approach you if you would like to have your room made up later in the day. Disciplinary action will be taken against the morning shift supervisor. 2. Drinking water not consistently replenished. Disciplinary action will be taken against the supervisor assigned to your room. 3. Newspaper remaining on the floor. Our CCTV footage indicated that newspaper was delivered to your room daily between 0510hrs to 0530hrs, throughout your stay. If you could share with me on the exact date which you noticed that the newspaper were still on the floor, I will certainly investigate further to find out which HK associate was assigned to your room. 4. Your room has been made up today, 4th June 2017, by 1500hrs. Nikki, the Guest Service Manager has personally inspected your room today and leave a handwritten note and I hope it meets your expectation. Nikki has also personally delivered your fresh laundry to you as well, we have waived the laundry charges for today. This is just a little sincere gesture from us to redeem our shortcomings. AylmerW, we thank you for your support and hope to welcome you again soon. As you may have experienced it by now, we are happy to serve and we are always a phone call away, anytime of the day. Kind regards, Anthony Kong General Manager

"Great place and a friendly staff..."

5
30/05/2017

the staff are very friendly and the hotel and room is very clean.. But the breakfast need some improvement as there is not much varieties.. overall i would say very good and most recommanded.. and the icity park is within the walking distance

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear maslizamm, Thank you for recommending us in TripAdvisor! We are thrilled to know that you had a great time with us especially on the service and room cleanliness. However, we've taken note on your breakfast suggestion, should you like to share more with us, feel free to drop me a line at [email protected] Thank you again for your review. We look forward to welcoming you back! Kind regards, Anthony Kong General Manager

"Nice stay with friendly staff"

5
30/05/2017

Staff are friendly, guard will greet you at the door and open the door for you. My room's door broke down, had to wait for abt 15 mins for maintenance (which is fine for me) and the counter staff checked back again with me to see if everything has been settled. The only thing is, they gave a smoking room when I asked for non smoking. Everything else was good, staff are very friendly ^_^

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Asmaaskedme, Thank you for your 5 star review! We are glad that you enjoyed your time in Best Western i-City Shah Alam especially on our guest service. Special room request is subject to availability however were running full occupancy on your arrival day. We look forward to welcoming you back! Till then, take care. Kind regards, Anthony Kong General Manager

"Room 1502"

4
24/05/2017

The room is spacious and comfortable with a king bed, a pantry that consists of a microwave, a sink, a mini fridge and coffee making facilities. We got the park view much to my boys' delight. The colourful lights at night are nice to look at. The bathroom is decent for the most part. Could use a little scrub though to get rid of some mold near the glass panel in the shower. Staff were friendly, polite and helpful. Overall, we had a pleasant stay. Will definitely stay here again in the future.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Fadila K, Thank you for your review. It is our pleasure to read such a positive review from you! We are glad that you enjoyed the spacious i-Suite with the facilities and amenities, and not to forget the guest service from our associates. Besides, we've taken note on your comment regarding the glass panel in the shower room. Would like to share with you that our rooms' preventive maintenance are currently ongoing, will definitely look into this area. Thank you again for the positive note and we look forward to welcoming you back soon! Kind regards, Anthony Kong General Manager

"everything was good"

4
23/05/2017

bed very comfy and all staff was nice . however i had one problem which the hand basin stuck . it is okay i still enjoyed the stay . i like the friendly night auditer cant remember the name hehe sorry . he help me a lot and also a good security on night shift . i stay one night from 21may . thankyou

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear 1fatimahaisyah, Thank you for sharing your recent stay experience with us. We are thrilled to know that you enjoyed your time in Best Western i-City Shah Alam! Thank you for complimenting our associates, we strive to provide excellent guest service! We look forward to welcoming you back. Till then, take care. Kind regards, Anthony Kong General Manager

"Salvation in the city"

3
23/05/2017

Room was clean and nice. Superb and friendly service at the reception.. Parking was nice and did I mention the Icity is just right below? Nothing I can say more except fantastic spot to relax and chill.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Cuki2cuki, Thank you for recommending us as a fantastic spot to relax and chill! We are thrilled to know that you enjoyed your stay here especially on the room cleanliness and friendly service. You're absolutely right that we are situated in i-City and within walking distance to the theme park. We look forward to welcoming you back! Kind regards, Anthony Kong General Manager

"Clean and comfortable"

4
19/05/2017

The staff was friendly and the room was clean and comfortable. Other than that, I told the reception that I would check out late (2pm). Before the time, the manager and 2 security came to my room, ask me again wether I'm checking out or not? It's very scary and shocked as if I would not able to pay for extra charges or I would check out. It's my first experience all the while staying in many hotels.

, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Erica, Thank you for sharing your recent stay experience. Please accept our sincere apology on the unpleasant experience regarding your late check out, we had identified the relevant associates and appropriate counselling had been given to the them. I have personally highlighted this to the Front Office Team as well to prevent similar incident occur in the future. We hope you will return and let us redeem ourselves. Do drop me a line at [email protected] should you be coming back to Shah Alam in near future. We look forward to welcoming you back. Kind regards, Anthony Kong General Manager

"Small room"

1
16/05/2017

Not recommend if go with kids..need take the suite or bilik palig besar..bilik biasa sgt2 kecil mcm tune hotel..so aritu sy trpaksa topup duit utk bilik lebih besar..time booking letak picture besar..bila chechin bilik kecil..sgt tertipu rasa

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear syiqinz, Thank you for sharing your recent stay experience. We do have 3 categories of room and usually for family stay we would advice our guest to select Suite with bigger room space. All the room sizes are indicated in our website and all Online Travel Agent (OTA) sites with photos provided. We would advice you to check the room size for your future booking. Thank you for your review once again and we look forward to welcoming you back. Kind regards, Anthony Kong General Manager

"Not Bad"

3
11/05/2017

Affordable price. The bed is comfortable, not itchy at all. And not noisy at all since the room facing Giant Hypermarket. But I saw few defects inside the room. I can see there is a loose screw under the side table (Someone might get injured), loose door knob (beside the TV, there is a door that will lead to next room) and loose tissue holder in the toilet. There is 2 small lamp for reading on the bed but there is only one lamp that functioning.in the morning, i use the hair dryer then suddenly it stop by itself. Hope the management take a further action to repair those loose items by make an inspection each room.

"Great hotel but coffee at lobby is overpriced"

4
11/05/2017

The room was clean however the shower room has problem with water leaking to the toilet area (the glass was not properly designed I supposed).. other than that the wake up call was not done eventho has been requested to the lobby p.i.c.

"Please improve your toilet services"

3
06/05/2017

your room and environment is nice but toilet a little problem. The shower over heated and over cooled . Please take a look at this problem. Thank you for your kind services . Good meal for breakfast...

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi atikst, Thank you for the review. It's our great pleasure to know that you enjoyed our environment and breakfast. However, we regret on the shower room temperature inconsistency. I have personally highlighted this to our Maintenance team and please rest assured that we will be taking the appropriate measures to prevent this in future. Feel free to drop me a line at [email protected] should you need any assistance and we look forward to hosting you again! Kind regards, Anthony Kong General Manager

"Not too happy "

2
29/04/2017

The first encounter was a little unpleasant as the personnel who checked me in (Ms Ruby) addressed me as 'Akak'. Not that it's rude or anything but I believe it's better to keep it formal because during check out I hear her addressing a gentleman 'Mr', instead of 'Abang'. Why the double standard? Second, I had a package delivered to the front desk before checking in. I forgot to get it at check in so I called around 10pm asking for it. Mr Aiman asked this specific question 'Was the person who accepted the pack a boy or a girl?'. I was speechless. Waited for one hour with no feedback I had to go down and ask. Stood in front of the counter just to be ignored by ALL of them including Mr Alvin whom I believe is the Duty Manager. I know they were busy but I can't tolerate ignorance. Finally Mr Aiman asked how can he help and I told him who I am. Less than 2 minutes, I got my package. It's not good service when a guest is inconvenienced. I'm not demanding superior quality, just merely asking for my problems to be solved, that's all. Customers are not always right but customers are always IMPORTANT.. Cheers, Ferial Farook

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Missferial Thank you for review. We regret to learn about your unpleasant experience with our Front Office associates. Addressing your goodself as "akak" is definitely not our standard and I've personally highlighted this incident to the personnel and the Team. Regarding your parcel collection, it was handled by our Trainee Aiman, however there was some miscommunication occurred in delaying the process. We have counselled him on this matter. You're definitely right that customers are always the priority and we appreciate you for taking time to share your experience with us. Please accept our sincere apology for your experience. We hope you will return and let us serve you better in future. Do drop me a line at [email protected] should there be anything I can assist you in future. We look forward to welcoming you back! Kind regards Anthony Kong General Manager

"Hospitality"

4
27/04/2017

The food was nice, nice view, we even got upgrade for our room, also very near to icity.. the receptionist was friendly, the room is clean and we got attached room too. The parking is abit tricky but its alright.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Qielamyra Thank you for sharing your recent stay experience in Best Western i-City Shah Alam! We are thrilled to know that you had a great stay with us from the food to the view, room, location and friendly service. It was such a pleasure to read this positive feedback from you. Do drop me a line at [email protected] should there be anything we can assist you in future. We look forward to welcoming you back! Kind regards Anthony Kong General Manager

"not as goog as people said"

2
26/04/2017

the staff wasnt freindly.. breakfast was bad.not many choices and doesnt taste good.not worth the price.the room is not ready when we reach and they were cleaning the room. the room itslef quite small for the price

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear 345ilah Thank you for your review and recommending our staff. We are in the midst of improving our breakfast menu, should you like to recommend us any food, do drop me a line at [email protected] We have acknowledge your feedback regarding your room not ready during arrival. We hope you will return to let us serve you better in future. Kind regards Anthony Kong General Manager

"great staff, great location"

4
25/04/2017

wonderful holiday with icity theme park. day 1, snow walk and others park night, enjoying with lighting theme park day 2, water theme park kids enjoyed and easy to find food great staff, very helpful.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear nurrul2017 Thank you for recommending us in TripAdvisor! We are glad that you enjoyed your holiday staycation with us especially on the theme park. Do drop me a line at [email protected] should there be anything we can assist you in future. We look forward to welcoming you back! Kind regards Anthony Kong General Manager

"Mediocre"

3
25/04/2017

Room was a lot smaller for a family of 3, even for 2 is a little congested. Go for suite if you have the means. Be aware of an uncomfortable smell when first entering the room, maybe from the toilet. Not much variety for breakfast, better have them outside. Food shortage happened when diners are abound. Be aware to lock your door, the cleaner may enter your room without knocking. Ample parking space and the staffs are courteous.

BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Asnan Y Thank you for your sharing your feedback with us. I have personally highlighted the toilet odor issue to the Housekeeping Team. Besides, we have taken note on your feedback regarding the breakfast variety, we are in the midst of working on a new breakfast menu. Should you like to share your suggestion with us, do drop me a line at [email protected] We do knock our guest door before entering the room however I've highlighted this to the team to be more alert on this. Thank you for recommending our staff and we hope to welcoming you back to let us serve you better. Kind regards Anthony Kong General Manager

"Good"

3
25/04/2017

+ very slow connection wifi and only one person can connected wifi in room.. + staff very friendly and good.. + the room very clean but small.. + many variety breakfast to choose..so good and delicious..

BW I, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear Mlovb Thank you for your sharing your feedback with us. We are glad that you enjoyed your stay especially on the friendly staff, clean room and great breakfast. Besides that, we have taken note on your feedback regarding the WiFi connection, I've personally highlighted this to the IT Team for further investigation. Thank you again for your review and we look forward to welcoming you back! Kind regards Anthony Kong General Manager

"Good"

4
19/04/2017

Nice and friendly stuf, too much waited for my meal in the restaurant. Clean rooms and comfortable . I stayed there just one night and left to Kuala Lumpor. Good hot water in the shower. Helped me to take my luggage to the room.

BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear 535meirm Thank you for your review, we are glad that you had an overall pleasant stay with us from the staff to the room and hot shower. Besides, we have taken note on your feedback regarding the meal waiting time and I have personally highlighted this to our Kitchen Team. We look forward to welcoming you back. Kind regards Azman Hamid Operations Manager

"smelly bath room, troublesome facility"

2
19/04/2017

-bath room smell is terrible. -water sealing between bathroom and changing room is poor. -hair dryer keep on cut off not even 1 minute using. -Food is ok, but need more variety. -location quite troublesome, as it is in pay gated area, every pick up and drop off will need to punch ticket at autopay, even there is no need of payment, but still not convenient.

BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear tkteh Thank you for your review and I have personally highlighted your feedback regarding the bathroom odor and hair dryer to the relevant department. We are currently working on a new breakfast menu, would you like to recommend some breakfast item to be added into our new menu? Please feel free to share your suggestion with me at [email protected] Besides that, we have acknowledged your feedback regarding the autopay validation as well. Thank you for your valuable feedback and we hope you will return to let us serve you better in future. Kind regards Azman Hamid Operations Manager

"Best!"

4
19/04/2017

For overall, this room is good. The view from room also is very beautiful and the room also provided a lot of thing such as heater and refrigerator. Worth for the money. If i want to stay shah alam again adter this, i will prefer this hotel again.

BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear rahimwahab Thank you for recommending us and it was definitely a pleasure to have such a great comment from you! We are thrilled to know that you enjoyed your stay with us from the room to the view and amenities. We look forward to welcoming you back to Best Western i-City Shah Alam again! Do drop me a line at [email protected] should there be anything we can assist you in future. Kind regards Azman Hamid Operations Manager

"Everything is OK"

3
18/04/2017

Nice place to stay, near to restaurants and supermarket, located in i-city (a theme park), comfortable room and their staffs are very welcoming and helpful. Anyone who are wishing to spend leisure time alone or with family can come here

BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear nurliyanaayob94 Thank you for your review and we're glad that you had an overall pleasant stay in Best Western i-City Shah Alam! We are indeed located in i-City and within a leisurely stroll to the theme park, convenience store and restaurants. Thank you for recommending our staff, we strive to provide excellent customer service. Do drop me a line at [email protected] should there be anything we can assist you in future. We look forward to welcoming you back! Kind regards Azman Hamid Operations Manager

"Great."

3
18/04/2017

Staff was okay and helpful. Room was clean and nice view. Recommended and great stay actually. Wifi also okay. Give a try when u are in shah alam. Use traveloka to get more discount. Keep it up a good services.

BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear mohamadfaizuanm Thank you for recommending us in TripAdvisor! We strive to provide our guest a comfortable and memorable stay and glad that you enjoyed it. Feel free to drop me a line at [email protected] should you require any assistance in future. We look forward to welcoming you back. Kind regards Azman Hamid Operations Manager

"Review"

4
12/04/2017

- Lift at parking area make us confuse and difficult to use. - Breakfast menu is similar with others hotel. May change slightly to make it different - Room is good and fantastic - PIC at receptionist very friendly

BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear norashratie Thank you for your review and we're glad that you enjoyed the room and hospitality in Best Western i-City Shah Alam! We have taken note on your feedback regarding the lift signage we are currently working to enhance this. We are working on new breakfast menu as well, would you like to recommend some breakfast item? Feel free to drop me a line at [email protected] We look forward to welcoming you back. Kind regards Azman Hamid Operations Manager

"My second Stay at This Hotel"

4
02/04/2017

I have reviewed this in the past and it was two years earlier that I had stayed here. The place was unlike my previous visit not very lonely. There were many developments in this area and was buzzing with activity.Breakfast was more of local stuff rather than continental I realized that it would be OK because the local visitors were more in number and it justified the spread and cuisine. I however got what I wanted , This is a more business like place and not for holiday makers.

, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear GoogleGuy First of all, welcome back! It always pleases us to see familiar faces again. You're right that i-City is currently on going with a few developments. We do have varieties of breakfast selection and we are glad that it saifies you. However, should you like to share with us your suggestion on the breakfast items, feel free to drop us a message in our Facebook page. Thank you for your review and we look forward to welcoming you back. Kind regards Azman Hamid Operations Manager

"Poor room service"

2
31/03/2017

I stayedat this hotel about 6 times every year, but found the room service getting poor, during last tow stays room without hand towels, facecloths and slippers when I checked-in. I reflected the problem to receiption but not improved. I think it's time to switch to another hotel.

, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear tonyhT9753XG Thank you for sharing your review. Please accept our apology that we did not meet your expecatation on recent stay with us. We have taken note on your feedback regarding the room amenities, I have personally highlighted this to the Housekeeping Team and please be assured that this will not repeat again. We hope you will return to let us redeem ourselve. We look forward to welcoming you back. Kind regards Azman Hamid Operations Manager

"Fun and play"

3
31/03/2017

Hotel rooms clean and tidy. But hotel only gave us one key for one room. Very stingy when we ask for another one. Baby inside the room disturbed when door bell rang. Hotel should asked why we needed extra key instead gave reason shortage of key. Funny reason

, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear munhars Thank you for sharing your recent stay experience with us. Please accept our apology on the little hiccups with our Front Office associate. Our guest can request for extra key card for their convenience and would like to share with you that moving forward we will be implementing two key cards per room as well. Thank you for your review again and we look forward to welcoming you back. Kind regards Azman Hamid Operations Manager

"Too small room"

1
29/03/2017

Small Room, need to pay for breakfast, parking not user friendly which only can in/out for 2 times only. For the conclusion, i think this is the first and would be last to stay here. Not recommended to bring family to stay here.Thank you.

, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear elliyanam Thank you for your review. We acknowledge that our room size is not up to your expectation however we do have 3 categories of room. We would recommend family to stay in Suite with bigger room space. Our room rate does not include breakfast hence guest may purchase breakfast voucher should they like to enjoy the buffet breakfast. The car park is not managed by the hotel hence it's the car park policy that our hotel guest can enjoy two times complimentary exit per day. We hope to seek for your kind understanding on this. We hope you will return one day to let us serve you better. Till then, take care. Kind regards Azman Hamid Operations Manager

"Simple but nice!"

4
14/11/2016

Location : Very Good - Inside I-City, Seksyen 7 Shah Alam Room : Good Parking : Excellent Security : Too tight - 1 room only 1 card Food : Fair Entertainment : Excellent - Located inside the I-City Overall : 7/10

BW I, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Valued Guest Thank you for sharing the review with us. BEST WESTERN i-City Shah Alam's location is accessible to i-City Theme Park. On another note, you can always request additional key card from our receptionist. It is a wonderful encouragement knowing you had a great experience here. We look forward to welcoming you back for another memorable stay. Your Sincerely Albert Yong Director of Sales

"Modern hotel in a bad location"

3
13/10/2016

This is a modern and almost new hotel in a not so good location. There are not many shops or facilities near the hotel. And, even during the day time, the place looks rather deserted. This not ideal location is compounded by the fact that the hotel food is not very good. During our several days stay, the rooms are not cleaned well, with the floors a little sticky, tables not wiped and even used glass not washed during daily housekeeping. The room aircond was also leaking. The saving grace of this hotel are the friendly staff, especially at reception and the doormen. We have to cut short our stays and will only probably use this hotel again if we have to work nearby.

BW I, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Cheah I am glad you love the little gestures from our team. Your feedback is valuable to us and is essential to continuously improve our service standards. We are disappointed that your recent stay was not up to your expectations. Please be rest assured that I will address all these issues with the teams concerned and make necessary improvements at all relevant areas. Do get in touch with me at [email protected] when you are planning your next trip to the City for and I would like to personally make the necessary arrangements for you. Your Sincerely Albert Yong Director of Sales

"Nice Room"

4
13/09/2016

Very good location and near to icity park...room very nice but wall is not really good for sound proofs. U can hear soundo from other room. Food from their cafe I can give it rate 3 out of 10. Guest parking lot is very good in terms of safety n so on...

BW I, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Bard Thank you for sharing the review with us. We are delighted to hear that you have enjoyed our room and location of our hotel. We have taken the note on the mentioned comment. Please be rest assured that I will address all these issues with the teams concerned and make necessary improvements. Once again, thank you for your recognition and constructive comment. We look forward to welcoming you back! Your Sincerely Albert Yong Director of Sales

"Good for business and family"

4
13/07/2016

We stay just for a night and not much to complain. The food is good and lot of choices too. The room is average in size but clean and the staff was kind. If you bring your children, they will have a great time as there is theme park just below the hotel and nearby. Recommended.

"Just because it is the nearest to I city"

3
11/06/2016

My team comprises of 8 people check in at the hotel for 1 night. Each of us came separately. Here are our view: 1) Check in process It took quite some time to get the room key. The lady who did the check in process was unfriendly and lack of hospitality. 2) Room Size was ok. With all the basic amenities. You have to request from housekeeper for iron and iron board. My room view was the septic treatment plant. 3) Bathroom There was shower. No tub. 4) Room service Fast and delicious 5) Check out process Again it took forever. The guy who handle it was nicer. My team complained to him about the unfriendly lady who did the check process the night before. He handled it professionally.

"Good Location For I-City Theme Park"

3
30/05/2016

This hotel is extremely close to I-City Theme Park if you are planning to play around and overnight here. Clean room and bathroom and just nice for couple stay. However, there are less restaurants around. It is not convenient if you are not driving car.

"Bad Experience & not up to Expectation"

3
24/05/2016

Just stayed recently - not going back soon...... Even though its for security purpose BUT It's very inconvenient due to only provide 01 room key. Everytime have to approach Reception for assistance to access the lift. The breakfast is expensive, less food option and the taste is not up to expectation. End up having bread in the room.... However, the staff are friendly. Maybe it can be compensate for the other negative experience.

"bad experience"

2
19/05/2016

The location was good , there are many games there but the room was dirty and smelly and full of insects. Breakfast was not good because every thing wasn't fresh and we thought that everything was cooked a day befor

"nice view from hotel room"

4
18/05/2016

Had a week business trip. Stayed in this this hotel. Comfy bed, nice view from hotel room. i City theme park view! WiFi is free. Breakfast is included. Daily room make up. Receptionist a little slow on processing.

"Great Location"

4
17/05/2016

Stayed at their Superior Double Room for 2 nights. Cleanliness is very good, but agree with other reviewer, the toilet got weird smell, but still bearable. Love the fact that the free Wifi is provided per room throughout the stay, and is very fast. Our view from 16th floor is very nice, especially at night. Their movie package is also worth it. Got some new movies too. However, front desk staff is not very friendly and you need to pay for parking if you exceed 2 times claim. And i don't like that they don't have in room slippers. The floor is very cold and for a very pregnant woman like me, it's very unbearable.

"An average quality hotel"

4
14/05/2016

The rooms are medium, the toiletries are poor quality, sleep quality is moderate, food is average only, not the value for money, secured place main attraction inside is I city, good for kids and family. Interior property access is bit far.

"Very modern and nice hotel"

5
02/05/2016

I stayed at this hotel during a 2D1N workshop in April 2016. It is situated next to a famous I-City Shah Alam. Very nice and modern bedroom. Delicious food for breakfast, lunch and dinner. Got a gymnasium but do not have a swimming pool.

"New and modern hotel"

3
25/04/2016

Not really friendly front desk New room Modern style If you drive, need to pay for parking (if u exceed 2 times claim) Limited lift for 18 level, need to wait quite long Fast and free wifi Great location since the hotel is in i-City theme park

"Great Hotel but Bad Services"

3
12/04/2016

We stayed at this hotel by buying a Groupon voucher. The bad service is started upon arrival for check in. I don't know the staff or the system is super slow that you need 30-45 minutes to queue for check in process. Just put the efficient receptionist/staff especially during check-in at 2.00 pm and peak time. The room is a little bit small and if the hotel said it suitable for 2 person, trust me, it is only 2 person in one room. Overall, it was ok for one night stay.

"Value for money"

4
28/03/2016

The Best Western @ i-City Shah Alam is typically what you expect from an international hotel chain: a clean bed, complimentary amenities and internet access. Only gripe was that Best Western didn't respond to guests requests despite using their official App.

"great experience!!"

5
27/03/2016

I've checked in here on last new year night,31st Dec. My room have a very nice view so i can enjoy watched the firework, no need to hustle wih ocean of people at the theme park. Room was clean and tidy, ive tried the room service menu and it worth of money. Only if the hotel have swimming pool it would be great. Overall the hotel was good.

"Only if it's cheap"

3
15/02/2016

Bought the room from groupon bcoz it's very cheap and with breakfast. The room is good but it is very small. The view is nice. However the water heater is not working properly. Sudden change of temperature. The breakfast was nice. Ample parking. Facilities, nothing much.

"Family outing"

4
09/02/2016

Very interesting place to visit....i hv enjoy the trip with family and meeting with old friends ..makes my holidays becomes more meaningful. Having quality times with family at one of the most popular place...really makes my day...

"family visit"

3
27/01/2016

Check in take one hour, long queue, reception counter very slow and look unfamiliar with computer. Guuest were informed room still not available although it is already 2.30pm. Room also very small with limited wifi available.

"Not up to my expectation, but was okay."

3
19/01/2016

Stayed for 3 nights, in 2 single beds room. I had a really bad experienced while trying to call the hotel just to tell them that i might be late for check in. The total time i have to wait is more than 20 minutes after 5 trials with a few disconnected line (while talking to the person-in-charge). And i have to wait more than 5 minutes on the phone to get in line to the reservation department (if exist). It was so frustrating. Service: satisfied with the staff during check-in and check-out. Room: my room was small and i can't really move the chair (so why it's there?). Wi-fi: excellent. Shower: there's a strange nasty smell. Location: easy to reach. Parking: i was shock to know that i can only get in and out for only 2 times a day, or i have to pay (why they need this rule?). Like: i'm happy and glad to know that i can check-out late (before 2pm) with no charge.

"The toilet smells of sewer"

3
16/01/2016

The front desk was friendly and check in was not a hassle. I top up another $18RM per adult for breakfast as our room was not inclusive of breakfast. We were given connecting rooms on 17th floor. The room is small but its clean and its okay for 2 pax. The toilet smell is sooo bad that my husband and son could not use their toilet and had to use the one in our room even though the one in our room smells bad. I read all the reviews and almost all complain of the same thing, must be something wrong with the sewage design and system in the whole hotel. Other than that it is new and clean enough. Location wise, its at I city, so would not stay here if not for our friend who wants to go to I city. Far from any malls. There is Jakel and Gulati nearby though, maybe a 10 mins walk.

"Hotel in I-City"

2
14/01/2016

Stayed one night at I-City hotel. The room is very small and stuffy not suitable for bringing family. Toothpaste and toothbrush not provide. Room corridor have weird smell. Cleanliness I would rate 3. The breakfast just ok. A lot things need to improve. If there's a choice, I would not come back again.

"hotel inside icity"

4
10/01/2016

i recently stayed here because wanted to enjoy icity during night time. i have to say, there's nothing to look forward in icity during daytime. we took suite to accommodate 5 of us and its quite stuffy since the room itself is quite small.

"Nice place for a family"

4
03/01/2016

Nice place to get around and meet up with family members. Alot of activities for children. The hotel is located in i-city. The rooms are small but clean and comfortable. Overall service by the hotel staff was good. The coffee house staff had a good welcoming attitude.

"Not the best choice. "

2
01/01/2016

I stayed for one night as I need to travel the next morning. The check on process was good, nice and efficient staff. There's weird smell in the hotel's lift. There was weird smell when we entered the room too. Room is small. Not convenience if you are bringing a big family. Water heater did not work. And it seems like everyone is free to park in the hotel's car park. So no privilege parking for hotel guests. Just that they can endorse the parking fees. If there's a choice, I would not come here again as its not worth the money you are paying off.

"Excellent Service & Great Hotel With Amusement Park"

5
20/12/2015

Doing for reservation in last minute but it still very worth it for my family. I received a friendly & warm welcome by receptionist upon check in. It was fast & smooth process even my booking was having problem with agoda which i booked wrongly date. I was impressed with the televisyen in room very selective with plenty movie like ur are in cinema. The room & bathroom was clean and i managed to sleep well with a great view from my room , its really full of light so impressive. The breakfast provided was also good & worth the rate paid for the hotel.It is highly recommended for leisure.

BW_i-City, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear Valued Guest, Thank you very much for your kind feedback and we are delighted to learn that you had an enjoyable stay us recently. Your comment is very important in order for us to know how can serve our guest better in the future. We hope our hotel will be one of your favourite hotel when you plan your family gate away in the future. In the meantime we would like to wish you a Prosperous New Year 2016 and hope to see you soon. Thank you and warm regards.

"Marvellous efficient Hotel"

5
20/12/2015

Staff was good and efficient. Even when the hotel was crowded the staff did a good job. Check in process was efficient. They do not have bellman but the security staff were very helpful. The rooms were very clean.

MTRADZMAN, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Dear Jack, Thank you very much for your kind feedback and we are delighted to learn that you had an enjoyable stay with us recently. Your feedback is very important to us because we believe this is one of the tool for us to know how we can serve our guest better in the future. We hope our hotel will be your first choice whenever you travel to Shah Alam and we are very happy to serve you again in the near future. In the meantime we would like to wish you a Merry Christmas and Prosperous New Year 2016. Thank you and warm regards.

"Hotel within I-City Shah Alam"

3
25/11/2015

We chose the hotel as this is our first visit to I-City and did not want to commute much since we stayed only for 1 night to experience I-City theme park. Personally, I'll rate the hotel 2 star. Not too sure what's the actual rating for the hotel though. Asked for non smoking room. Put up on non smoking floor, but the room was smell of after cigarette. Rooms are small. Cleanliness I would rate 2.5. Room corridor rating-2 star. Expected more being a n international chain hotel. Breakfast are not inclusive. Need to pay RM20 for bfast at the hotel. Breakfast variety need to improved. Noodles was sooo oily. Will opt for a better hotel if there is within I-City in the future. Lots to improve being an international chain hotel.

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Flowwithwind, Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments is important for us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience with our Deluxe rooms which are bigger in size.

"vry bad experience with this hotel"

1
20/11/2015

What do you want to expect from theme park hotel. I had stay 2 day in this hotel. The rate for 1 night for 1 room is quite expensive. The room was so small. The menu for breakfast, lunch and dinner is so-so. no choice. The waiters take long time to reload the meal. Not recommended to stay. Sorry best western i-city. twice experience but not changes at all.

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Adyla Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are fully aware of our shortcoming specially in the F&B, many trainings has been put in place to better train our staffing, our apologies for the inconvenience caused. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.

"Not worth your money! "

1
19/11/2015

I was traveling for work and i had to stay the night. I called the hotel up and the call was not answered, even when i called a few times. When i actually got trough, i was transfered again, and again, placed on hold, spoken half way, and hunged up! Finally my booking was made and i was checked-in. The reception's checked in process was alright, the bad part about it was that they paid no attention to me, and they focused on talking to each other so much and would not even greet me. It was all, ic sir..credit card sir..heres your card sir..thank you. Room was alright, cause its new, comfortable enough. A rather small room though. For the price im paying, i'd rather go to another hotel, cheaper and better service. I wanted to stay in this hotel because my colleagues suggested it and it was nearby my workplace. If your main purpose was to go to i-city, theres actually nothing much to do here. I was tired, i just needed rest. Main point - not worth it guys.. Any budget / boutique hotel would worth more than this place.

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Mr. Alexander, Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments is important for us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Dirty in the room, didn't check the room before pass to customer"

3
12/11/2015

Toilet bowl is dirty, I have to flush myself when i enter the room. Don't have coffee inside my bedroom, maybe because the room door is spoil. After they have check everything, the staff change the room to me on the next day night and accompany me up. Door lock is spoil and show check out! When the staff open for me, it's ok, but around 15 minutes i want go out from the room then find out the lock spoil again and make me can't go out!!

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Ms. Lim, Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments is important for us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"High Expectations but....."

2
26/10/2015

When I first check in, they gave me a room that wasn't clean. I had to go back to the l lobby and asked a solution. New room of course but i expect better from a well known hotel chain. The toilet was smelly, it 's like something burning, I don't know what. The food were common, nothing stand out. The TV system they using really annoyed me because the TV resolution keep on resetting itself after a few minutes (I suspect it was the HDMI cable that cause it).

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments is important for us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great value and comfort"

5
23/10/2015

The hotel is very comfortable and really a great value. However, it is a bit distant from the airport or central Kuala Lumpur. The staff was both friendly and helpful. My room was very quiet, and breakfast was good. The front desk was staffed and I had no problem with a very late arrival. I would return without hesitation.

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear Santa Clarita, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. You are helping us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good place. Parking a letdown"

3
17/10/2015

Stayed there just for a month night. It was a great hotel. Room was very comfy. Staffs were very friendly. The only let down was the parking. We only had 2 free exits. The rest we had to pay. It was bad as i paid for the hotel but the hotel controls my in and out if the hotel. A good nights sleep there though..

"Good value for money but problem with toilets"

3
14/10/2015

Stayed there for a night with a group of friends. The room was clean, deco & facilities were better than expected. The only problem we had was the toilet which could not flush properly no matter how many times we flushed. This did not only happened in one room but a few rooms as well, our rooms were at 17th floor. Complained to the reception before we went out but when we came back, the toilet had not been fixed. The hotel looks nice and clean for now because it's still new, I hope they continue to maintain it as some parts of the lift was quite dirty, carpeting looks dusty. Location wise, bout 20 mins drive from Setia City mall, taxi can be pretty expensive as the hotel takes some commission from the fare itself.

BW_i-City, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Hi Willyyilly, Thank you very much for highlighting the plumbing issue encountered during your stay with us recently for which we sincerely apologize for the inconvenience caused. Our Engineering team has taken note on it and to improve on the flushing system. It is through guest feedbacks that enable us to continuously improve our services and products. On another note about the taxi services here, it is with much regret that the taxis are not metered. The hotel or any of our associate definitely do not take up any commission with regards to the expensive fare charged by the taxi driver. Understanding the needs of our guests, we have recently started a trial run of complimentary scheduled shuttle service during the weekends to 2 selected shopping malls, ie : Aeon Bukit Raja and Setia City Mall. We hope with this service will offer some convenience for our guests. Again, thank you very much for sharing your feedback and we sure hope to welcome you back here again. Have a great weekend & best wishes, SS Tan General Manager

"Comfortable place to stay"

4
10/10/2015

The staff were friendly especially the security guards which they will greet you and open the door for you all the time. The room was comfortable. Highly recommended for those looking for accomodation in icity. Parking in icity was free for best western hotel guests.

BW_i-City, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Hi Ma'am, Greetings from Best Western I-City Shah Alam ! Thank you very much for spending valuable time sharing your feedbacks and we are glad to hear you had thoroughly enjoyed your stay with us. Being the new kid on the block, we will continuously strive to enhance our services and products by listening to our guests. Once again, many thanks for your supports and we definitely look forward to have you here with us once more. Warmest regards SS Tan General Manager

"Very comfortable"

5
06/10/2015

Had a 3 night stay for weekend. Hotel room was clean, modern and bed was comfortable/clean. The Internet access was reasonably fast. I was glad for the security safe. The parking validation for the hotel is shared with the surrounding businesses and was a little annoying but not too bad. In the hallway outside the room, there is no air conditioning so it was really hot walking to the room.

BW_i-City, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Hi Randy ! We are pleased to have you stayed with us recently and delighted to receive your feedbacks as well. Being located within the i-City accorded with the Multimedia Super Corridor (MSC) status, we believe our complimentary internet service is now a necessity for all our guests. As for the air conditioning along our hallways, it is on a timer control but will definitely look into the schedule to ensure our guest comfort is maintained at all times. Thank you once again and hope to see you back here soon. Have a wonderful weekend & best regards SS Tan General Manager

"Clean and new"

4
05/10/2015

Simple, clean and new hotel worth considering if you are in i-city. I checked in with 2 other friends and managed fairly comfortable though the size of the room is not really meant for 3 single beds. The additional bed I slept in was amazingly comfortable . However, the additional pillow I was given was extremely flat and I was given a thick cloth to be used as blanket. Well, the cloth kept me warm enough through out the night. Breakfast was good with fair selection of food. Curry chicken was delicious !

BW_i-City, General Manager at BEST WESTERN i-City Shah Alam, responded to this review
Hi Anne ! Thank you for staying with us recently. We are pleased to hear of your choice as Best Western i-CIty Shah Alam is situated right in the centre of i-City, a developing multi-billion dollar ultrapolis with a MSC status and fun & exciting theme parks currently in operation. For our rooms, we provide a selection of feather or foam pillow which is firmer for our guests to choose from. Our View Café serves both international and local fares and are happy to inform that we would be launching our new a la carte menu soon to further expand our variety. Once again, thank you for sharing your feedbacks as this allows more rooms for improvement from us. Looking forward to having you with us again. Warmest regards SS Tan General Manager

"Best access to i-City"

2
15/09/2015

Receptionist performance is lower than other hotel at the same star rating. Though the hotel is consider new but my room air con was not cold and we only found out there are water leakage from the air con. My room have ants as well even though my room was at 7 floor. Luckily the hotel provide twice parking entrance free of charge.

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear J35lyn, Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments is important for us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Something went very wrong"

1
08/09/2015

okay, the location of the hotel is quite convenient for the visits to my customer but that is also the only possible thing I can think off when reviewing this hotel. The room is not clean, the bath room stinks as if there is an open connection to the sewer, the food is not worth even the name, roomservice is the slowest I have ever experienced in my travels, no bar, no red wine at dinner, key cards required for the elevator but as staff knows they do not function half of the time they are on stand buy even without notifying them... Not worthy being called a hotel

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Thank you for your valuable comment to your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments is important for us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Simple, neat and clean"

3
01/09/2015

No complaints regarding facilities and room...exceeded expectations. The menu however could have been better. Asian dishes were tastier than the western too. KK mart ( convenience store ) is nearby which is good. Parking system is weird as it is limited to 2 outings but with everything needed is walking distance, i am guessing the system implemented is such so you stay in the premise and enjoy the theme park.

BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
Dear MFS1406, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. You are helping us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.