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Best Western Plus Edgewater Hotel, Seward

202 5th Avenue, 99664, Seward, United States - See on a map
Best Western Plus Edgewater Hotel - Hotel Exterior The Best Western Plus Edgewater Hotel is ideally located in the center of Seward. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Our historic Seward downtown hotel boasts a premium location where guests can enjoy the quaint charm of the town but still enjoy the surrounding beauty of Mother Nature. Your Alaska vacation begins with a fantastic Seward hotel. Centrally located in downtown Seward, we make it easy to get around the area. Enjoy marine tours and bay views while being close to the Alaska Sea Life Center. There's a refrigerator and microwave in every room, making extended stays simple and affordable. Whether you're here for a weekend or a season, make the most of your trip by choosing a comfortable hotel. From the Mount Marathon to the epic Fourth of July celebrations, your Seward hotel is nestled close to all the top attractions. Outdoor activities like hiking and Exit Glacier exploration provide a unique way to enjoy this unbelievable territory. Cruises, kayaking and fishing charters are a must, and our friendly staff members are happy to provide tips and recommendations for making the most of your trip. Our location to downtown and a small boat harbor makes our property an easy choice for adventure seekers. Spend the days shopping in the historical town, or schedule day after day of exploration. Whether you prefer a day of snow shoeing or whale watching, everything's possible near our property. Of course, when you return to our Seward hotel, that's when the relaxation portion of your trip begins. Luxurious bedding, spacious rooms and the friendliest staff in town make your stay special. A fantastic location, affordable rates, and clean, comfortable guest rooms wait you. Reserve your next stay at the Best Western Plus Edgewater Hotel and walk to the top attractions! Enjoy your stay.

Best Western Plus

Edgewater Hotel




Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

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Sleep Quality

"Excellent visit- clean & comfortable!"

Jediii0314, Tallahassee, Florida 12/09/2021

Very clean, staff professional & courteous. View from room balcony is amazing. Adequate breakfast provided & Juneau coffee was really tasty! Beds very comfortable & bathroom was sparkly clean. Excellent stay!!! As with most restaurants we encountered, seward's restaurants were short staffed but all had delicious food. The town is just delightful!

"Great choice in Seward"

bnj728, Key Largo, Florida 11/09/2021

Great experience in Seward at the Best Western. This is the only chain in town and offers a great location. We were on the top floor, the 3rd, with easy sleep and elevator access. The room offered a small balcony overlooking Seward Bay. Room was clean and modern with a small fridge and what you would expect size wise. The lobby area was large and the location is short walking distance to restaurants and local bars. Will stay here again on any future trips to Seward.

"Doesn't meet the standard"

Diana S, Santa Rosa, California 07/09/2021

Very average, they were unable to figure out using points and paying for an over priced room. Heater not working in one of the rooms in Alaska. Someone placed at the front desk that did not know the job. Shame on the management, not the staff member. Called at day 2 of 4 day stay at 8:11 a.m. to say I had checked out yet all my things were in the room and I needed to remove them. I still had 2 more days to go that were paid. Almost missed my tour because of it.

"Doing The Best They Can"

JCW703, Bridgetown, Barbados 05/09/2021

Yes, the rooms in this hotel are small and yes, they could certainly use a refresh, but you have to feel for the staff of four people who are trying to keep this place running when short of help. The location is great- across the street from the sea life center and easy walking distance of various restaurants / stores. I would definitely spring for a bay view balcony if you think you are going to use it- worth it for us.

"Basic but Adequate Stay in Great Location "

Footprints809598, Chevy Chase, MD 29/08/2021

Adequate hotel in an excellent downtown Seward location with friendly staff. The rooms are more than a bit tired. Our partial water view room w small balcony was much larger and brighter than the dark mountain View room our friends booked (of course we payed more). The bed was comfortable. Summer prices are crazy high in Seward but we wanted to be close to the marina for our Kenai Fjords cruise. I was warned the breakfast was bad, I thought it was ok but that may have been due to my low expectations.

"Could use some touch up, but good location"

mtu_huskies, La Crosse, Wisconsin 18/08/2021

Rooms are small and was a tight fit for my family of 4 with two pieces of luggage. Rooms were OK, if not a bit dated. Balcony is there, but you can only stand on it for a bit, no room for a chair. A big PRO is location. Nice spot on that side of town with easy walking to a few restaurants. That can be a CON though, it was a bit of street noise as we had the the sliding glass door cracked. Customer service was good. There was a lady that checked us in, later in our stay she was fixing an issue with our door and I saw her stocking breakfast, she did it all and was very nice and should be recognized! My biggest gripe was breakfast. Probably the worst BW breakfast I've seen. Pretty sad. No fresh fruit, some cereal, a muffin, a breakfast sandwich and that's it. Not sure if it's COVID or the norm, but a big disappointment. I've seen comments on parking, but it was never an issue for us.

"Could use some love"

859TK, Cincinnati, Ohio 16/08/2021

Stayed 1 night at the hotel and for the most part it served its purpose. Roof over our head and a good night sleep in a convenient location. The hotel was quiet and the beds were comfortable. Liked that the sink area was separated from the bath/toilet, made it a bit easier for two people to get ready in the morning. But the room could use a refresh. The chair in the room was stained and appeared dirty, didn't want to sit in it. The screen door to the deck was torn in multiple areas and two hands were needed to open the screen door. Carpet is old and worn. Breakfast was just okay. Yogurt, cereal and microwavable breakfast sandwich. Limited options IMO compared to other hotels in AK that are serving full self-service breakfast. The hotel has a great location, walking distance to shops, restaurants and parks, just needs some love

"Had a great stay"

User 16/08/2021

Reserved three rooms for our party of six. Rooms were neat, clean, and very comfortable. Got a good night's sleep on the bed, and the balcony on the king room was a nice bonus. Not a huge balcony, but a nice view of the water and the screen door allowed some natural ventilation and cool air at night. Service team was exceptional. We had a Kenai Fjords cruise planned for the morning of our arrival and it was canceled due to weather. We tried to check in early (9:30 a.m. for what ordinarily was a 4:00 check-in) and Shamara made sure one of our rooms could be available so we could drop off our luggage and relax a bit in between activities. She also called us as soon as the other rooms were ready, which were done early. Thanks for the outstanding service with a smile!

"Friendly and great location"

WinHorse, New York City, New York 13/08/2021

The hotel staff members are very friendly. We were able to check in early than expected. Melissa at the front dance is super nice. They were short of staff. Please be patient. The staff who was working for the breakfast just quit at 5:15am without any notice. Melissa had to do the breakfast as well as for he front desk. Breakfast was delicious, all kinds of cereals packed in individual, boxes. She responded to customers the typed they requested. The sandwiches and juices are all packed individually. Very clean and organized. Location is perfect. Right on downtown. Walk to all shops , the beautiful ocean and restaurants. Again please be patience waiting for your meals. Most of them do not take reservations or even pick up the phone. The staff are very pleasant.

"Solid Hotel in Seward"

GNRMatt, Lansdale, Pennsylvania 11/08/2021

We stayed at the Best Western Plus Edgewater Hotel for 3 nights. The hotel does not have a parking lot, but street parking in front. Only one time did we have an issue finding a parking spot, and we just parked about a block away instead. The hotel staff we interacted with were all very pleasant and helpful with any questions we had. The location was perfect for walking to many dining options and being a short 2 minute drive from the port area. The room had a great view of Resurrection Bay. The bed was comfortable and the room was clean. There was even a small balcony to go out on to enjoy the view. The one weakness was the breakfast. While I understand during Covid-times, things are more limited, we have found that other hotels are offering more options. Everyone wants to be safe during these times, but that is no reason for not offering more breakfast options.

"Great location and friendly staff"

Global92530abc, Orlando, Florida 10/08/2021

Enjoyed the location of the Best Western property in Seward, Alaska. Close to shopping, bars and restaurants. You should get a water view room. There is a lovely trail to run and/or walk very close to the hotel. Check out the water fall too.

"Good location and clean."

gbpatel76, plano, tx 03/08/2021

Good clean hotel with good location. The staff was friendly and helpful. It was expensive but given the current times it's understandable. Loved the town. Loved the hike to Harding icefield. The breakfast was mediocre but again the times are tough so can't expect much.

"Overall great stay"

handino, Seattle, Washington 02/08/2021

Hotel is a great location, room was clean. The comfort was good, not great. Breakfast (due to COVID) leaves to be desired (microwavable breakfast sandwiches and some cereal). We had a great view from our room. The air conditioning is a bit loud. We left it off and kept the door open which would have been great, but we then heard the neighbors air-conditioning all night. Overall, we would stay here again

"Fantastic location"

User 02/08/2021

This is a great place to stay while in Seward. I loved the location close to the water. Restaurants and activities are in walking distance. The room was clean and roomy enough for us. Overall, I recommend this hotel if you're in Seward. If I'm ever in the area again, I'd definitely stay here.

"Great hotel / Good location"

User 28/07/2021

Clean and tidy.. Breakfast is bare minimum - prepackaged food due to covid. I am sure they'd have a good spread otherwise. Lots to see and explore in the area. Our wildlife cruise shuttle picked us up from the hotel - central location helped..

"Everything Was Just OK"

CarrieD1979, Cleveland, Ohio 17/07/2021

We stayed at the Best Western Plus Edgewater for a couple of nights while visiting Seward. We chose it because it was downtown Seward and because it's one of the only branded hotels around (and we like rewards program points). While we don't have any major complaints, we also definitely don't have a rave review to write. We arrived just off the train around 11:30 and while we didn't expect our room to be ready right then, we were hoping to get into it a little earlier that the 4:00 check in. Instead of just telling us to come back at 4, the front desk guy just kept telling us to check back in an hour, which got to be a little frustrating. I wouldn't say that he was especially friendly or welcoming and seemed a little impatient with us. The room was ok--nothing particularly special, but nothing horrifying either. The A/C was so loud and squeaky, though, that we had to turn it off. The breakfast was not spectacular, but also not terrible. There was no hot buffet, just sandwiches you could heat up in the microwave or cereal, etc. The breakfast staff worked hard to keep the breakfast bar full (we saw numerous people each morning filling grocery bags with bottles of milk, boxes of cereal, fruit, etc., which was really kind of inappropriate). Probably the best asset of this hotel is its location, right across from the SeaLife Center and in the downtown area--very walkable to lots of shops and restaurants, and just a short Uber ride to the harbor and railroad station. I did think it was ultra expensive for the basic room and service that we got, but overall we didn't have major complaints. Again, everything was just OK. If we visited Seward again, we'd probably look at other options.


flyfishingattorney, Grand Haven, Michigan 15/07/2021

We stayed for 3 nights from July 7-10, 2021 in room 101. Best Western Plus is meant to suggest 3 star but it was more like 1.5 star. Bathroom light didn't work. Request for it to be fixed was ignored. Poor quality beds. Room was on street level. We were told all double rooms are street level. Because Alaska means sunrise at 3 am in early July, guests returning from the bars at 3 am had no regard for the fact other guests might be sleeping. No area for unloading bags. Really disappointing. We don't like VRBO because of the outrageous fees but I would've stayed in one this time or commuted from nearby Princess Kenai which is much nicer. Too bad. We love Seward.

"Expensive, basic accommodation"

karoleigh, North Carolina 12/07/2021

We spent three nights at this inn. The place was nice enough, but I've had better for a lower price. The room was well equipped with the mostly standard microwave oven and refrigerator. The room was a good size with multiple lamps and charging stations. There was a sink outside of the bathroom, which is always nice. Since the inn has several floors, there is an elevator. They served breakfast: Jimmy Dean breakfast sandwiches, fruit, cereal, yogurt, muffins, and milk. There is no swimming pool or hot tub, so I could not give the inn 5 stars.

"BW doesn't live up to reputation"

RBTravelerAlabama, Alabama 12/07/2021

I booked reservation 3 months ago on for a king room/2 nights. Upon checking, clerk told me no king's because I didn't call hotel directly to book. Room was interior-no outside window. Two doubles with only one chair. Fan/light in bath sounded like a freight train. Parking lot was 1.5 blocks away. Had to take your chances parking on city street. Only 1/2 of the lights at sink worked. Clerk made a small concession on rate when I complained but I still feel it was overcharged. Only positive was location in Seward near restaurants.

"Wonderful View of Bay"

NerdyGuy, Nashville, Tennessee 12/07/2021

We stayed at this location for two nights in mid-June 2021. We paid extra for a balcony with a view of the bay. If you are thinking about doing this upgrade, be aware that you are only paying for the view - the room likely won't be any nicer. In fact, our room was uncomfortably small, even for just two people. The soap and shampoo dispensers in the shower did not work well and the mattress was soft. The hotel has a prime location, close to downtown shops, the walking path down to the marina, and the Alaska Sealife Center. The hotel breakfast was good. There is a piano in the lobby. Some of the customers who tried it out could play - others not so much. Parking is out on the street and is in high demand. However, this was not a problem for us as we walked everywhere we went in Steward. It tends to be rainier here than other parts of AK so be prepared.

"small, overpriced, thin wall"

User 02/07/2021

the room is small, overpriced, thin wall. this is below the regular bw standard. good location though. breakfast is microwave and some cereal. not many options in seward for summer since I booked it too late. serve as last choice. I would try a different one if I booked earlier.

"Location Good, Hotel OK"

steelergirl87, pittsburgh, pa 22/06/2021

The location is perfect with 'downtown' just about around the corner and a short drive to the harbor area. Our room was interior with a frosted window but a door to a tiny balcony of sorts overlooking the hotel atrium. It was small which doesn't bother us although the bathroom sink is in the room which had its pluses and minuses. As with other hotels throughout Alaska currently, due to Covid, there is no cleaning service available which also was no issue. The only issue was the breakfast offered or should I say, what was not offered. There were some pastries, waffles you could heat, Jimmy Dean breakfast sandwiches, coffee, some apples or oranges, yogurt and cold cereal packages. There were some canned juices and milk. They were unable (I assume due to short staffing) to keep the supplies up. There were no breads, muffins, oatmeal, eggs - so for a free breakfast included not really worth it. I would stay again but not bother with breakfast.

"Good location"

Maribeth W, Columbia, South Carolina 17/06/2021

The location is good. Our room had a beautiful view of Resurrection Bay. We were within walking distance of downtown with shops and restaurants. It is not within walking distance of the marina area. Our room was clean, but a little dated. The bathroom sink was oddly in the bedroom rather than the bathroom which made it weird when someone was getting ready.

"Not best option"

k2kelley, Spokane, Washington 15/06/2021

Great location, but.........some issues due to covid, not able to hire full staff. Worst breakfast I have ever had for option. No juice, no fruit, terrible sandwiches you have to heat up. Broke toilet seat. When we arrived on bis from anchorage, dest clerk that answered phone could not tell us which stop was closest to their hotel. When were Leaving, clerk said they could not call the free shuttle or cab for us. At check out, melissa the manager very nice ut still was double charged.

"Seward, AK"

TJohn2537, Macungie, Pennsylvania 14/06/2021

Room was extremely nice. Third floor with a view of the town and Resurrection bay. Easy walk to town attractions and restaurants. Marina is within walkable distance as well. Hotel lobby, room was very clean with easily accessible wifi.

"Don't bother"

User 11/06/2021

I booked this hotel in Oct 2020 for July 2021. Two rooms. I adjusted my reservation to only one room and reconfirmed. TODAY I find out they canceled my reservation. Complete idiots, then they had the nerve to tell me " good luck". I called around and heard several bad reports from the area on this hotel. So if you are staying there... good luck.


BurtoninLove, Mesa, Arizona 07/06/2021

This hotel is incredibly underwhelming, we were very surprised to see so many 5 star reviews. The rooms: tiny and stuffy. The rooms were overall outdated. The bedding and beds were uncomfortable. Also, read description carefully the beds are only doubles. Service: The staff was all pleasant, but due to covid there are no cleaning services. This seems reasonable except that the hotel wasn't taking any other precautions. This makes it seem like the absence of cleaning services was actually just cutting corners. Breakfast: The breakfast was disappointing. It consisted of microwave sausage sandwiches, yogurt, and cereal. No fruit or drinks except for coffee. Location: This is a saving grace, it is a good location in the center of town. Overall, it has the feel of a roadside motel. If we had it to do over again we would look elsewhere.

"Comfortable stay"

StefanieH443, Lincoln, Nebraska 05/08/2020

We stayed at this property for three nights while in the Seward area and appreciated the location right on Resurrection Bay. We had a bay view room with balcony, which I would highly recommend. The hotel is within easy walking distance to SeaLife Center, shops, and restaurants. The beds were comfortable, and we had a refrigerator and microwave. We would stay again if in the area!

"Clean Hotel - Friendly Staff"

ANCtoEYW, Wasilla, Alaska 05/08/2020

Had a partial bay room that gave us a full view to Resurrection Bay. I really enjoyed the balcony! The hotel was clean and empty. Staff was friendly. The breakfast is modified with a Jimmy Dean sandwich, yogurt, and some trail mix. Need to know that so you don't check out before heating up your food.

"Nice room, nice view"

User 20/07/2020

After check in, found a very cramped queen size room. Front desk switched us to a comfy king size. The grab and go breakfast was excellent and more than any breakfast I've had recently. Convenient walk to old town seward. Short drive to boat harbour. Short walk to Alaska Sealife ctr. Short drive to Exit Glacier ... the tiny ice cube.

"I splurged and booked early- Got the room w/ a GREAT view!"

BigTool, Chicago vicinity 27/05/2020

Thankfully the tourist season hadn't yet kicked off. First and foremost, I managed to get a corner room with a southerly view straight down Resurrection Bay. Also, I was able to parking space just outside our hotel room. So when I wasn't looking for sea life in Resurrection Bay, or escaping from the nearby Sea Life Center, I was able to watch the rental car and maintain an ever vigilant eye for any nar-do-well teens (I know that's somewhat redundant) . The hotel is a close walk to the aforementioned Sea Life Center and Seward's main business strip-- which was still mostly closed for the off-season.

"Great location, some rooms offer spectacular views"

jra3, Wisconsin 25/05/2020

Great downtown location. The staff were very friendly and welcoming. I'd recommend a room with a deck and view of the bay, you won't regret it if you have time. All of the sights in Seward are easily accessible by foot or bike from this location. Rooms were pretty standard for the brand, and offered a decent included breakfast.

"Nice hotel in Seward."

Terry C, St. Augustine, Florida 11/02/2020

We stayed at this hotel during our visit to Seward in August 2019. It was centrally located in the town and the staff and accommodations were excellent. Everything is within walking distance and there is a lot of history in Seward. Definitely recommend

"Located near the sea, and sea life museum."

User 30/12/2019

Hotel is located near the train station, rental companies to go out on the water and see the kenai fjords, sea life museum, great restaurants and bars, food was great. The halibut cubes where cooked at the bar was my favorite. The 7 layer chocolate cake tasted pretty good.

"Very noisy but good location"

ronanor, Haifa, Israel 16/11/2019

Stayed at this hotel for 3 nights and kept thinking to myself- next time, go to a different hotel. Parking: none. There are a few parking spots around the hotel, but you need to get there early to keep one. Not only that- when I arrived I parked on one side of the hotel and in the morning the parking spots on that side were changed to paid spots. Luckily I got out of there on time. Noise: The hotel floors face the main hall, which is open all the way to the roof. Meaning- echo. Constant noise from people checking in/out and groups sitting in the lobby. Not to mention, very thin doors because you can hear anyone passing in the hall outside your room (in addition to the lobby). Also, not only is the A/C in the room noisy, so is the fridge. Luckily I didn't need it and I plugged it out, but again- very noisy. Hot: Not only was the A/C not working well, it was extremely noisy. When I asked if there's a fan I could get it took the staff around 20 minutes to tell me "The last one was just taken, try tomorrow". I would've opened the windows for the fresh air of Alaska, but I was in a room facing the main street- noise from outside (even with the windows closed). Breakfast: Good. Like all Best Western breakfasts. Laundry: There's a rather large coin-operated laundry room in the hotel. I cannot explain how hot it was in that room. I awkwardly waited outside of the room on a chair next to the vending machine.

"Nice location "

rav t, Florida 08/10/2019

Offered clean room and breakfast Usual chk in Friendly staff Poor parking at entrance to drop carry luggage Short distance walk to fishing charters Friendly helpful staff Not offer any activities at hotel Restaurants close by

"I'm struggling with this one but it is a good hotel overall"

herfer67, San Diego, California, USA 28/09/2019

First impressions are lasting, right? Well I tried to check in early but I caught the tail end of a rant by a desk staff having a rough morning. I guess there was some kind of issue with another customer and the employee was 'pretty much done with the customer service business'. The other clerk with him looked a bit embarrassed and told me it was too early and the rooms were not available and offered to store my luggage. I really didn't have much as I travel light. I can wait as I have other business I can take care of. I came back at about 3 pm....well the room was still not ready. Not much I can do but wait at the lobby and work my laptop as the WIFI was strong. Room. Around 400 pm I was checked in and in my room. But the room felt too cold. I guessed the housekeeper turned down the temperature while working the room. I found another house staff and showed me how to adjust the temperature. The room had a 'split' style AC. A remote control thermostat was on the counter,. I had a two queen room. It was a bit tight with the 2 beds. The room was a bit dated. No USB power plugs. The room had no windows that opened to the outside. The window opened to the lobby 'courtyard'. There was also a balcony that also had the same lobby view. Lobby. Had an open design and was well lit and large. There were plenty of comfortable seats. Nice touch here: an iced tea dispenser and an infusion water to quench your thirst. Location. It was at the far end of town away from the cruise ship pier. I guess the town had 2 centers: one closer to the cruise ship terminal convenient to cruise passengers. The 2nd center is where the hotel was. Plenty of restaurants in this area also. There was a park next to the water where I saw a couple walking their dog. Parking. Street parking and I was able to get one right in front of the hotel midday. I'm not sure if there was an actual lot owned by the hotel. After dinner I also ended up on street parking which was easy to find. Breakfast. It was full and hot breakfast. One of the beverage had a leaking spout (?) so the attendants placed a container on the floor to catch the drops. In all fairness, it was a good hotel. Perhaps one employee was just having a bad day. The morning desk lady was actually pretty good. May be the room was late getting ready as it was also the end of the season. I heard the hotel was closing on 19 Sep for the season and will be doing a remodel.

"Stay at BW Plus Edgewater"

pearsondesigns, El Dorado, Arkansas 26/09/2019

Nine years ago I stayed at this facility and when I made my plans to return to Seward, I did not hesitate to stay here again. It is the best location in Seward, walk to Sealife Center and the beach of Resurrection Bay. Shopping and restaurants all around. Trails and wildlife to watch for and the magnificent views of the mountain range, which in Mt. Marathon. I would return over and over again.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you so much for staying with us again. I love to see when we have return guests. I am glad that you enjoy that Mt Marathon view it is beautiful. Next time you come stay with us we will need you get you in a full view room. Thank you Curtis Turner General Manager

"In Town Location"

StellaGoose, Atlanta, Georgia 15/09/2019

Good location in the heart of town. We stayed here 2 nights and provided a good walk-able location once parked. The room cleanliness was OK. Breakfast was the usual continental buffet. WiFi provided. Street parking was easily accessible.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and athank you for staying with us we hope that you enjoyed your stay and will join us again. Thank you Curtis T

"Stay at Best Western Edgewater"

amitbose81, Des Plaines, Illinois 15/09/2019

If you have your own/rental car, Best Western might be an option for you, Otherwise do not consider this hotel. At the time of reservations they will commit that the shuttle service would be there, but during your stay you will realize that is a big lie. We experienced the same during our check in where we were forced to use city shuttle service as we came to Seward by Train. There were other hotels shuttle in rail station, but no Best Western representive. At the day of check out we got to know driver was not available as the Hotel will be closing very soon due to seasonal reason!!! Not sure what type of hospitality this is!!

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank youfor staying with us. We hope that you enjoyed your stay here at Best Western. We are sorry that you think our shuttle is a lie. We do not offer a shuttle or advertise a shuttle service. Thank you Curtis GM

"Unhelpful, unapologetic desk staff"

Bob W, Anchorage, Alaska 08/09/2019

My initial room had a workman's tools and a non-functioning door lock when I walked into it. I alerted the desk staff, and was given a different room. My new room was hot, and I had to run the air conditioner all night, although it was in the 50's outside. When I checked out, I tried to get points for my stay, since I'm a long time member of their rewards program. I was told that this was not possible, since my co-worker had booked the room over the phone. I explained I had paid with my corporate card, and that this is a common practice that has never been a problem at other BW properties. The clerk was unapologetic. From now on, I'll be staying at the Hotel Seward.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I want to apologize on behalf of the front desk. It will not be a problem to get bonus points added to your Best Western Rewards account. I am sorry that the rooms were not up to the Best Western par and we will be working hard to inprove for you and or next guests. Please fell free to call me at the hotel. 907-224-2700 Thank you Curtis T General Manager

"Comfortable stay"

wendyllp, Mumbai, India 08/09/2019

We stayed here 2 nights in July. The room was comfy with a road facing balcony. Its located a bit away from the harbour, but there were eating places nearby and shops to browse around. Breakfast was normal continental buffet.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us here at Best Western. I am glad that you had a comfortable stay. We hope that we will see you again soon. Thank you Curtis T

"A very pleasant stay in Seward. Recommended"

Machilus, San Diego, California 07/09/2019

I was hesitated when reading the reviews when I booked the hotel but the experience was actually very nice. My room was at 3rd floor, facing the bay with balcony. The view was pretty good. The room was OK, not modern but clean. Front desk is pretty helpful, especially Mr.Bing. There was a piano in the lobby you may have a try. The location is in heart of Seward town, but not close to the harbor. Breakfast was the only downside point.. well I can't complain since it is standard continental breakfast and FREE....

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us here at Best Western. I am glad that you enjoyed your stay with us. I hope that we will get to see you again soon. Thank you Curtis Tunrner

"Once again on line booking error"

esc2bend, Bend, Oregon 07/09/2019

When we arrived at the desk the clerk was on the phone with someone and never acknowledged us. Had to wait quite awhile but she did apologize. Our room was a full size bed and my husband is 6'4" and I'm 5'9". I had booked two queen size beds, luckily they had a room available. It was like any older best western hotel. We didn't care as we were there for just one night and we had a lovely view. Only negative was the rain dripped on the window a/c all night. We were so tired it never bothered us while sleeping. Staff was nice enough. Buffet breakfast was fine. I did notice that all the coffee I had in Alaska was weak, really weak and I don't like my coffee really strong.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I hope that you enjoyed your time with us. I hope that we will be seeing you again soon. Thank you Curtis Turner

"disappointing Best Western Seward stay"

User 06/09/2019

rooms are very small bathrooms tiny, no space for luggage, very pricey hotel for what you get, we booked and paid 5 months in advance and had to wait until 4.45pm for a room to be ready for us they advised us to go sighseeing while we waited not a lot to do in Seward other than the glacier boat tours

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am sorry that you had a bad check in experience. I hope that you will give Best Western another chance. Please dont let this hotel checl in chnge you on all Best Westerns. Thank you Curtis Turner

"Location & Nice Place"

goastros, Houston, Texas 03/09/2019

Hotel is clean. Location is right across Sealife center, shops, restaurants & Resurrection Bay. Cruise terminal is also not too far from here. For Parking, you have to find a spot on the street. Breakfast was also good with fresh Omelettes.

"Seward in August"

mark r, Dallas, Texas 30/08/2019

BW Seward was a clean and perfectly located hotel. The staff were all friendly and knowledgeable. The rooms very clean and quiet. The free breakfast was one of the better BW hotels we have stayed at, and we stay at quite a few. They had a omelette bar, so there was that too! The best restaurants in town were within walking distance.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us here at Best Western. I am glad that you enjoyed your stay with us and that omelette station is pretty nice. I hope that we will get to see you again soon. Thank you Curtis Turner General Manager

"Great location"

808lkl, Honolulu, Hawaii 23/08/2019

Great location to Sealife center, shops, restaurants & Resurrection Bay. Especially if you do not have a car. Short cab ride to Harbor (30 min walk or free city shuttle) Nothing fancy but clean, cozy & friendly. Comes with breakfast. My second time at this location.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your stay with us. We hope to see you again here at Best Western. Thank you Curtis Turner

"Great location right by Resurrection Bay"

kzg1183, Richmond, Virginia 22/08/2019

This hotel is located right by the bay which was perfect for relaxing and watching the water in the evenings. Walking distance to some wonderful restaurants, Alaska Sea Life Center, and Seward museum. Great complimentary breakfast and fresh baked cookies each evening! Only small issue we had was our AC unit was broken but it wasn't a big deal because we opened the window and let in the wonderful fresh air.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your stay with us. We would like to have you with us again. Thank you Curtis Turner General Manager

"Becareful when booking"

Jerry E, Fairbanks, Alaska 18/08/2019

I booked my room well in advance through I have had a few issues when using this site, but useually its okay. Upon arrival and check-in the counter person informed me that since I used the website, and the website booked the cheapest room, I was given a handi-capped room that was in the middle of the building (no windows) right in the lobby. The room was cramped, odd shaped, and very noisy from people in the lobby. When I asked about another room a couple times, they said the hotel was completely booked for the night. The parking is on street parking, the hotel does have a lot about a block away. The hotel is in a great location and walking around town from there was nice.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am sorry that you didnt enhoy your stay with us. I hope that you will give Best Western another chance. Thank you Curtis Turner


gmdalberta, Edmonton, Canada 14/08/2019

My wife and I stayed here for one night during our Alaska trip. The hotel is in downtown Seward and does not have a dedicated parking lot. There is only street parking available, as I gather that most of its clientele are bussed in or come on cruise ship. That was not a problem when we checked in, but was a big problem when we returned from dinner and had to park over a long block away. The hotel lobby was clean and well laid out. The staff were pleasant. The hallway carpets were beyond their best before date, although I was told that they are being replaced in the fall. Our room was quite small, with a standard sink and a very small counter around it outside of the bathroom. Space was at a premium, and it was somewhat uncomfortable to move around in the room. Internet was good, but there was a shortage of readily available power outlets. The bathroom fan and light had the same switch, so both came on at the same time. The fan was very loud, loud enough to wake someone in the bedroom, which was annoying. The room is air conditioned, but it is not clear how to adjust it. The thermostat, I found out, controls the heat only. The A/C controls are under a panel on the air conditioner. I could not find the controls, so I tripped the ground fault switch to shut it off. In my attempts to get at the controls, I found that the air filters in the A/C unit had not been cleaned or replaced in a very long time. This would not be optimum for the health of guests that had allergies, and would not be great for the A/C motor or coils either. I did bring this to the attention of the desk supervisor, who came up to the room to look at the issue with the maintenance manager. They apologized, but it should never have to come to that. This is a small resort town, and unfortunately there are few choices for hotels. The breakfast was typical Best Western. I would stay here again, but I would be much more careful during my initial room inspection on check in.

"Pleasant Stay"

Teresa N, Fern Bay, Australia 13/08/2019

We had a three night stay in Seward and found the hotel to be quite pleasant. We were greeted by friendly staff and our check in process was quick. The lovey lady who checked us in also bakes cookies, which were available free to guests. We had a room with no window, which we knew at the time of booking, and instead had a small balcony overlooking the lobby below which was not a problem for us. Our room was spacious and suited our needs for our stay. The hotel is located across the road from the Alaska Sealife Centre, which was great on the day that it rained.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your stay with us and we hope to see you again soon. Thank you Curtis Turner

"Avoid at any cost"

55subhabratam, Seattle, Washington 11/08/2019

Short version: Ridiculous amount of money (300 USD +) to pay to spend a night with a mouse in an extremely small room and unapologetic staff. Long version: We spent the first night with a mouse in the room, all awake throughout the night. The hotel staff could not change the room, placed a mouse-trap, and everyone tried to convince us it was a shrew — when it was a full grown mouse. My wife is a biologist who works with mice and can tell the difference! This was after paying more than 300 usd per night for that room. We did not find any other hotel to shift to in the night in a crowded tourist season. We had to stay in the room hoping that the mouse trap would prevent it from climbing on the bed at night. To the credit of the hotel staff, they did change our room the next day. We are very frequent travelers and this was by far the worst place we have stayed even in comparison to all the remote places we travelled in Europe and USA. The room we got first night was too small. In fact the second smallest room we stayed after a hotel in Paris. But then it was Paris, and hotels have smaller rooms. Anyways, the bathroom was so small it did not have a wash basin inside. The small one-man width wash basin was in the bedroom. The AC was extremely noisy. However, the thing that trumps everything is the indifference of the hotel staff, completely unapologetic. We checked out of the hotel now and everyone behaved as if nothing had happened. The only reason this has a 8 point something rating is due to its location which is great and there are not too many hotels around. We are never going to stay in a Best Western hotel again and advice the same to anyone looking for a good night sleep while traveling.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying. I am sorry that you didnt enjoy your stay with us. I so apologize. I thank you for your feed back we will use this information to better our services for the next guest. Thank you Curtis Turner General Manager

"Room selection"

Keen_Birders, Pahrump, Nv, USA 07/08/2019

My husband and I had booked a room for three night in Seward almost a year ago, as we were planning our trip to Alaska to cruise to Japan. Maybe there was something that we missed, or had forgotten, by the time we arrived. But luckily it ended up working out. The most important thing to remember is that check out is eleven, and check in is at four, and they are very busy with cleaning rooms for this traumatic turn over. Anyway, we left our bags at the hotel about 1:30 and went for a walk along Ressurection Bay. The lobby was full and quite noisy with children. We returned about two thirty and was told a room wasn't ready yet. About three, they called our name and gave us our room number. It was right off the lobby. Which sent a red flag to me right away about the amount of noise we were going to be subjected to for three days. Arriving in the room, it was extremely hot and stuffy. We couldn't get the AC to work and there is no windows in the room. My husband went to the desk and they sent maintenance right away. He thought it was just the batteries, so replaced them and thought it was working. In the meantime, my husband had gone back to the front desk and asked for a room change. But was told it was totally booked and nothing was available. The AC was still not putting out any cold air so he went again to report it. Maintenance was going to be called again. My husband hardly got back to the room, and the desk manager arrived and said someone had just cancelled and they were moving us. The maintenance person told us how to get to the new room and that he had already turned the AC on to start cooking the room. This room also had two windows, that actually faced the baby. But a window facing anything was going to be a blessing. I suffer from panic and anxiety attacks. A small room, without a window, and close to so much noise would have been a disastrous start. I told my husband that this is something we will have to add to room reservation requirements....must have a window. Thank you Best Western Edgewater for moving us.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your stay with us at Best Western. We hope to see you again soon. Thank you Curtis Turner General Manager

"noisy & overpriced"

PghPA1, Pittsburgh, Pennsylvania 05/08/2019

the hotel is set up with an open interior all the way down to the lobby (think atrium of a cruise ship). So all night long the front desk is chatting, people are coming & going and you hear every bit of it. We had an interior room which didn't have a window & balcony overlooked the ground floor. Parking is on the street or in a lot we were told several blocks away. It did have a good breakfast & a good location near the sea life center.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am sorry that you didnt enjoy your stay with us. I hope that you will give Best Western a second chance. Thank you Curtis Turner

"Expensive little town"

BonitaFLFamily, BONITA SPRINGS 01/08/2019

We booked the Best Western when my son flew in to Anchorage (we were staying the month). The room was comfortable and met our needs. They put out warm chocolate chip cookies in the afternoon, and breakfast had several types of eggs, including an omelette station.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your time with us and we hope to see you again soon. Thank you Curtis Turner General Manager

"mouse in the room"

User 31/07/2019

My son find a mouse was in the room after we just opened the room an hour,the front desk stuff provided two traps but it's not working. The mouse was still in the room when we checked out! Although, the location is good, the breakfast is good. !

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you staying with us. I am sorry that you had the issue with the room. I hope that you will give Best Western another chance. Thank you Curtis Turner General Manager

"Worn out"

Brwyner, Berwyn, Pennsylvania 29/07/2019

Great location in town and near Sea Life center. Major cities aside, I get newer, better, cleaner at 1/3 to 1/2 the price just about anywhere, but I guess this is Seward in Cruise season. Odd parking arrangements, so no one seemed to use the gravel private lot some distance up the street. Checking in was a 20+ minute disaster caused by a couple routine problems which the clerk couldn't handle, and so two, then five, then ten of us were lined up behind, with no one to help or redirect her at what I would expect is normally a busy time for check-ins(mid to late afternoon). Lots of deferred maintenance and a dated - not in a quaint way - layout that cleaning won't fix: worn and stained carpet, holes in walls where things used to hang; cramped baths with fragile shower curtain rods and the external vanities wedged between bath and hall door. Retro fitted breakfast area is oddly cramped by poor layout, including at least one column. Offerings are more varied than most hotel breakfasts, but in this case less might be more. Egg/omelet station worker didn't know how to cook eggs, much less organize and keep track of orders. Again, nice kid, tried hard but too little training in English and cooking left him overmatched.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am sorry to hear that checkin was a long process. I hope that you will give Best Western another chance and stay with us again. Thank you Curtis Turner General Manager

"Best comp breakfast from a hotel!"

User 28/07/2019

In saying that stay away from room 216 the air conditioner gets very noisy once and awhile and your on the back hall and although the doors are made to shut by them selves someone decided to slam it threw out the night

"Downtown hotel, nice room with room for improvement"

solyluz, Boulder, Colorado 21/07/2019

We stayed for one night in a top floor double away from any sea view. Front desk staff seemed frazzled when we tried to check in at 1pm., as they were dealing with an earlier complaint from a guest. They decided we were too early to check in so we left our suitcases and went for a hike. When we finally checked in, the front desk mood was more relaxed. Although we moved from our first assigned room due to proximity of ice machine, we were happy with our top floor room overlooking a residential yard. Room was comfortable, quiet and clean. Also there was A/C!! Breakfast was quite good with an eggs made to order station. The surge arrived at 7.30am which overwhelmed the dining area. Tables stayed cluttered. I noticed no-one bussing tables which created a cluttered ambiance. The hotel's laundry room on first floor had mountains of sheets both inside the facility and outside in the hallway beside the stairs we used to access the lobby. This lead to my impression that the staffing level seemed inadequate for the high tourist season. Parking in the street was never a problem after multiple trips in and out . Hotel is located away from the harbor buzz but close to downtown venues.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us glad to see you enjoyed your time. Thank you Curtis TUrner

"Great Views"

snowslip, Eagle River, Alaska 20/07/2019

We had a nice room over looking Resurrection Bay . Room had a nice size refrigerator, microwave, air conditioning (little noisy) , tv, WiFi, and small deck. Great food places to dine across the street or one block over. Hotel offers free breakfast also.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I hope that you enjoyed your time with us and we hope to see you again soon. Thank you Curtis Turner

"Nice Place in Seward"

Metzler, Martinsburg, Pennsylvania 19/07/2019

We stayed here on July 16 & 17. Nice and clean room. We had a great view of the water from our room. The only issue was the parking along the street. This hotel has no parking lot. Would definitely recommend this place.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your stay. We look forward to seeing you again. Thank you Curtis Turner

"Good location, nice room"

PAman, Pennsylvania 17/07/2019

We stayed here two nights and had a good experience. I liked having a balcony that overlooked the bay with beautiful views. Our bed was comfortable. The TV worked. The room was clean. Breakfast was pretty good, with several choices available. I thought the layout of our room was a bit odd, with the sink not in the bathroom but it wasn't a big deal. While there, our interaction with the staff was minimal - some were friendly, a couple were less so. However, my view of the customer service was definitely enhanced when they agreed to send me the boots that I had somehow neglected to pack. A big thank you for that!

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for staying with us. I agree that the sink thing is a little odd working on that. I am happy to see that you did enjoy yor time with us. I am very happy that the staff was able to find the boots and get them sent back to you. Thank you again and we hope that you will stay with us again soon. Thank you Curtis Turner


Seaside56640664240, Anchorage, Alaska 16/07/2019

Very disappointed in the first room that was assigned at the same price as our families rooms which had air conditioning and a chair with ottoman. Should have been offered an equally good room or better as we had booked 4 rooms during the busy season.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am sorry that the room was not up to par. I am working on that. Thank you again for staying with us at Best Western and we hope to see you again soon. Thank you Curtis Turner

"Great location near restaurants, aquarium, and water."

kayak72, NJ 16/07/2019

Great location near Marine Life Center, pubs, and restaurants. Clean and very quiet. Staff were friendly. Free breakfast was good but the breakfast room gets crowded at peak times. Closet space is limited.

"Good location and nice staff"

Miriam C, San Diego, United States 16/07/2019

Perfect location right down by the water and close to shops and restaurants. We had the best room in the house on the third floor with a room with a beautiful view. The staff was very helpful numerous times with tips on where to go, dining and shuttle info. Very nice staff!


Linda R, New Baltimore, Michigan 09/07/2019

We unexpectedly needed a room for the night because the Airbnb we booked turned out to be unacceptable. The front desk staff were very helpful and knowledgeable. The room was very clean and nice. It's always great to start off with a good breakfast! The location is perfect for this lovely, active little town. The town was crowded and after the disappointment with the Airbnb, this was a welcome surprise!

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying withus. I am glad to see that you enjoyed your time with us. We hope to see you again soon! Thank you Curtis Turner General Manager

"BAD BAD BAD ......Not worth it!"

theTravellingHiker, New York City, New York 08/07/2019

I was extremely disappointed with this hotel. The rooms are not properly cleaned, the breakfast is the worst I ever had ( bacon tasted like rubber) and the common grounds are dirty.....filthiest kitchen I ever saw! The hotel takes advantage of tourists and feel they can charge what ever price they want to. The only reason I gave it 2 stars is due to the front desk staff as they do try hard to make-up for the hotel's many flaws. Do NOT stay here! you can find better, more affordable options in town.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello I am sorry that you didnt enjoy your stay with us. I hope that you will give Best Western another chance. Thank you Curtis Turner General Manager

"Water front hotel in Seward"

Safari31512798661, Kokomo, Indiana 07/07/2019

Hotel right next to Resurrection bay municipal park & also start of original iditarod. Some rooms view the bay directly. 1 block away from Seward retail & restaurants. The Seward Sealife building also 1 block away. Trips to the Kenai Fjords Natl Park have free drop off & pickup.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am so happy that you enjoyed your time with us and we hope that you will join us again soon. Thank you Curtis Turner General Manager

"Not worth the price"

bouillions, Youngsville, LA 03/07/2019

The location was great, across the street from water and walking distance to shops and restaurants. However they advertisment for the room we booked was not like they pictured and should not have cost extra. The balcony didn't even have chairs to sit on!

curtist64, Public Relations Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. We hope to see you again soon. Thank you Front Desk Staff

"Don't stay here."

vealrw, Newnan, Georgia 30/06/2019

Paid for a Mountain view room, had a view of a parking lot. Nothing done to lower price, only hateful smart comments from staff. Noise from A/C unit kept us awake most all night. Don't waste your time or money by booking here.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Thank you have a nice day!

"Don't get an interior room"

MelissaWiejo, Minnesota 30/06/2019

We needed a room for the night and all that was left was an interior room. Never would I do that again. The room was very small, beds were as well. Hardest thing was that the area is having a hot spell and there was a not so air conditioning unit in the room. We finally did get it to kind of work but it never really got cool in the room. It was about 77 degrees at its coolest middle of the night. Then it dropped water all night long. Did I mention the unit is over the bed.... dripped water on my husbands head all night long. It's a double bed so there wasn't much room to run from the dripping. I will say though, the staff was amazingly nice. Everyone was extremely professional. That room though, not great.

curtist64, Front Office Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I do apologize about that a/c i have had it addressed and it wont be leaking on anyone again. Again i am sorry that you had to even experience that. I hope that you will give us another chance here at Best Western. Thank you Curtis Turner General Manager

"Right on the Bay!"

Lori R, Cridersville 29/06/2019

We have stayed here twice over a 7 year span and found both times the staff to be accommodating and friendly. The rooms are nice, clean, and the beds comfy. Many rooms have a balcony and ours looked out to the bay. Many shops and restaurants close by within walking distance. A walk along the bay was beautiful also, many historical statues and markers close also. Less than a 5 min drive to the boat docks if taking a tour.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for staying with us and being a loyal Best Western guests. I am glad that you enjoy your time with us and we look forward to seeing you again soon! Thank you Curtis Turner General Manager


Britcajuntraveller, Lafayette, Louisiana 28/06/2019

Although this is probably the nicest hotel in town,according to our taxi driver, I am very disappointed in the view. We paid extra to have a bay view but they put us on the ground floor (103) so most of the view is the street and Rudy's cafe across the road. There is a balcony but no chairs, and so small you couldn't sit on it with chairs. Yes Alaska is expensive but I feel misled on the location of the room and the view. Had I known this is what we would get, I would have not paid extra for this “view” and would have booked a regular room. The bathroom is really small but the room does have a fridge and microwave.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for staying with us. I am sorry that you didnt enjoy your time with us. I take feed back to the hotel to improve i hope that you will give us another chance here at Best Western. Thank you Curtis Turner General Manager

"Best value"

Adventure65263247268, Wasilla, Alaska 25/06/2019

I normally Stay at the Harbor 360 hotel while in Seward. Due to astronomical pricing and limited room availibilty I chose to stay at Best Western. I was sceptical because the rooms that were availible only had double beds and faced in towards the lobby, but considering that I needed 4 rooms and they were the most reasonably priced for peak tourist season I took it. Pros- the staff is friendly, the rooms are clean, the beds are comfortable, the Tv's are big, and the continental breakfast was top knotch complete with a made to order omelet bar. Cons- there is no guest parking so you will have to fight for street parking. I ended up parking 3 blocks away after 45 minutes of searching. With children and luggage that was not fun. A bonus- when I arrived I asked if they might have a queen room open up. They did and because I was a rewards member I got the upgrade for free.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for choosing to stay with us. I am glad that you enjoyed your stay with us. I do apologize about the parking. I hope that we will see you again soon. Thank you Curtis Turner General Manager

"Nice hotel"

Al_Badger, Decatur, Alabama 24/06/2019

Nice hotel very close to the water, but no real water views. Clean and quiet rooms with washers and dryers in basement for guest. Bathroom was designed for midgets, however. Excellent staff, but still pricey .

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am glad that you enjoyed your stay with us. Thank you Curtis Turner General Manager

"Great Location"

James W, Kansas City, Kansas 22/06/2019

Excellent place to stay, close to the waterfront where there were sea otters and whales every time we went to the water front. Place was clean and comfortable. Parking wasn't great, but, I did find a place that was not in front of the motel, but I could see it from the room of my window. Breakfast was excellent. The front desk people were very helpful, friendly and man those cookies they make are awesome!

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello James Thank you for staying with us i am glad to see that you enjoyed your stay with us. Thank you for the great review on the staff i will be sure to pass this along to them. We hope to see you again soon! Thank you Curtis Turner General Manager

"Mediocre Hotel"

AtlantaCouple, Atlanta 22/06/2019

We're used to staying in Marriott quality properties which this one wasn't, and didn't even come close. Nice location, convenient to stores and restaurants (all walkable) and about a mile away from the harbor. The view from the room was pretty and we watched some sea otters play as the boats left the harbor. We found the room though quite small and had a very small bathroom sink area in the main part of the room. The shower was nice and functional, and the bed was very comfortable. Didn't eat the buffet there - when we walked out of the room that morning, all you could smell was something food related burning. It was pretty bad so we decided instead go to the Gold Rush Alaskan Bistro which was awesome.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. Sorry about the burning smell. We found that the timer on the toaster was broken and we have replaced the toaster. We hope to see you again soon. Thank you Curtis Turner General Manager

"OK place to stay."

User 20/06/2019

Had numerous problems with billing at check in. Staff was helpful, but inexperienced. Facility was clean and orderly. The breakfast buffet was. Average in content and quality. Flo st the front desk was friendly and courteous.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am happy to see that you enjoyed your stay. Thank you Curtis Turner General Manager

"Overpriced but Nice for Seward"

CMM1414, Chicago, Illinois 16/06/2019

I do need to start by saying that Bing is wonderful! We were originally placed on a first floor room with direct access to the lobby but Bing graciously moved us upstairs. Our second room was quiet and even had a small view. The hotel is dated but they do only open it for half the year so that makes sense. The breakfast had an omelet bar and the hotel provided coffee all day. Alaska is a little different in that it's kind of pricey but the amenities aren't quite as nice as what you're paying for. As long as you know that this is a solid choice and you'll get a great night's sleep.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello I would like to say thank you for staying with us. I am very happy to see that you enjoyed your stay with us. Happy to hear that big was able to help you out with a better room. He is a great part of our team here. We hope to see you again. Thank you Curtis Turner General Manager

"Great Location"

Daydream14712697403, Olive Branch, Mississippi 16/06/2019

Nice Hotel located adjacent to downtown restaurants and shopping. Beautiful water view right across street. We enjoyed this part of town, it is not near the ship terminal. Free breakfast was OK but very small/crowded eating area. room was nice but on the small side for 3 people.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for staying with us. I hope that you enjoyed your stay with us and we hope to see you again. Thank you Curtis Turner General Manager

"Enjoyed Our Visit to Seward!"

Ann1047, Bethlehem, Pennsylvania 13/06/2019

We loved the location of this hotel. You could walk across the street and be right at the water. We took our coffee and sat on a bench in the morning by the water. Very relaxing. Check-in at the hotel was great. Bing was super accommodating. He notice we were gold members and offered us our check-in gift. Not every Best Western does and I don't ask about it. Bing asked about our plans in Seward. When we told him we were doing a Kenai Fjord boat tour he immediately called them and arranged for us to be picked up at the hotel. Our room was on the first floor. It was very clean. The only downside was that it was a little small. But we survived. The breakfast area was quite large. There were plenty of hot and cold items to choose from. They would even make omelets. The young woman who handled the breakfast area did a great job! You could walk anywhere in town from this hotel. It was great walking along the water. You could see sea otters and sea lions. Very enjoyable.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I am happy to see that you enjoyed your time with us. Bing is a great worker and will be happy to hear the great review. We hope to see you again soon. Thank you Curtis Turner General Manager


User 11/06/2019

This place is NOT recommended if you prefer clean furniture and comfortable surroundings. Needs a complete renovation. Breakfast room was very did not seem clean either, could not take advantage of the breakfast because I was so disgusted.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello I am sorry that you did not enjoy your stay with us. Thank you Curtis T

"Not the Best"

User 11/06/2019

While in Seward, stayed at this hotel. Check in was slow. Had an issue with the toilet. Employee said it would be fixed soon so we went out & walked for over an hour. Upon our arrival back to hotel, issue wasn't fixed so we went back to the desk. It wasn't fixed until after our return from dinner. Tried to buy a water, they were out. Tried to buy a soda & wouldn't take cash even though we had exact change. Next morning, we found they had no hot water. Person at desk was surprised to hear there wasn't hot water. Not sure how they didn't know as they were serving breakfast. I'm not rating them lower as they did discount our bill a bit for all the inconveniences.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us. I do apologize for all the miss haps that happened during your stay. I am glad hat my front desk staff did take care of the bill for your. We now have the hot water issue fixed. I thank you for your feed back it helps my entire team. We hope to see you again at Best Western. Thank you Curtis Turner

"Great location"

ishredd, Salt Lake City, Utah 11/06/2019

Hotel is great overall, great location, nice rooms, large breakfast options. Only complaint is that the sink area is the smallest I've ever experienced in a hotel. Basically zero space to put any personal items.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for staying with us at Best Western. I am glad that you enjoyed your stay with us. I am happy that you liked the breakfast. We hope to see you again. Thank you Curtis Turner General Manager

"Happy we stayed at the Edgewater on our Seward visit"

Timothy T, Santa Rosa, California 10/06/2019

We had driven from Denali and after a long day we checked in around 3 pm. The staff was terrific. Especially Candace at the front desk. Everyone was helpful with tips on what to do and how to get there. The hotel and rooms were in excellent condition and the property is well maintained. Nice lobby comfortable for passing some time. And the breakfast was great. Many options including custom omelettes.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for stayin with us and i am glad that you enjoyed your stay. We hope to see you again. Thank you Curtis Turner General Manager


jonhathans, Victorville, California 05/06/2019

This motel didn't fit my family needs. If you take the train into Seward, plan on waiting in the lobby for 4 hours before getting into a room. Yes, you can walk around in town while you wait for a room but one can see the entire town in an hour or two. Also, one can pay more for a room with a view bur we paid more than $200 and there was no view. Our room was very small. On a positive note, the breakfast was awesome.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello I am sorry that we did not meet your exceptations. We do value your feed back and will use this to inprove our services. Thank you Curtis Turner General Manager

"Great location and nice property"

Gina B, Houston, Texas 03/06/2019

We spent the night there before taking a day-cruise early the next morning. Friendly staff. Very clean room. Free breakfast. It's not near the docks, so it was very quiet. W e had a room with a water view and saw whales from our balcony.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Gina, I am happy to hear that you enjoyed your time with us. I will pass your review along to my staff. They like the great feed back. The ocean view rooms are amazing. You are some of the lucky few that get a whale show with there stay. Thank you again! Curtis Turner General Manager

"Best Western Edgewater Seward, Alaska"

Sjytravels, Indianapolis, Indiana 02/06/2019

Our room had partial view of Resurrection Bay & was a very short walk to the bay which is what I wanted & Alaska Sealife Center. Several restaurants to choose from w/in walking distance. Hotel 360 more convenient for most cruise travelers probably but wanted to be nearer to the open bay versus the harbor. Cost for hotel was too much compared to similar in other places though. Shower curtain rod was detaching from wall, phone didn't work, remote didn't work. Front desk replaced remote & left report for maintenance on shower. Beds/pillows were very comfy, breakfast fine (typical). Evenings had fresh baked cookies for everyone

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us i hopw that you will stay with Best Western again. I do apologize for the remote and phone not working. We did get the phone issues fixed and the shower curtain. Thank you Curtis Turner General Manager

"Good location and free breakfast"

User 02/06/2019

Excellent location and breakfast. Only issue was that only parking was on-street so you might have to park somewhat far away if you have a car. I did find a close parking spot but not sure how parking would be in peak season.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Paul, Thank you for your review we do value all out feed back. I hope that you enjoyed your stay with us and hope that we will see you again. Unfourtunatly our parking lot is a block away, but there is alot of street parking. We do wish that our lot was closer but unfourtunalty that is what the previous owner worked out with the city. Hope to see you again. Thank you Curtis Turner General Manager

"Reward points visit"

Cruzenwoman, Orcutt, California 27/05/2019

My husband and I were able to book 3 nights at this great location using his rewards. They put us in room 309, which has a partial ocean view and a small balcony. It was so nice! Even though people complain that it is across the street from the bay, it is so nice and the view was phenomenal. Breakfast was the best we had on the whole trip. They just started an omelette bar and the woman and young man who monitored/prepared the breakfast were so patient and kind. Food was great! A wonderful experience overall! They even loaned us a can of bear spray to take on our hike to the exit glacier....fortunately we didn't have a reason to use it! Would highly recommend it!

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello I am glad to hear that you enjoyed you time with us. Thank you for all the good words i enoy them and will pass this review along to the staff. Thank you again for staying with us and we hope that we will see you again! Thank you Curtis T General Manager

"Very comfortable and convenient stay"

NeilC2607, Gunnedah, Australia 21/05/2019

Reception: Warm, welcoming, friendly and extremely informative. Room / facilities: Room 109 has 2 double bed, in tub shower, desk and chair, flat screen TV, iron and board. Very comfortable bed. Wifi: Password required, fast and complementary. Breakfast: Eggs, bacon, sausages, pancakes, waffles, toast, hard boiled eggs, pastries, yoghurt, cereals, whole fruit, biscuits, tea and coffee. Conclusion: Great hotel, close to the lake, fantastic staff, and comfortable beds. Location / Nearby: A 30 second walk to the bay and 2 minutes to old town center.

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello Thank you for your review. We value all of our guests reviews and feed back. I am glad to see that you like the hotel and the staff i will be sure to pass this info along to them. Thank you again for staying with us and we hope to see you again soon! Thank you Curtis Turner General Manager

"Nice stay poor amenities"

User 06/05/2019

When we arrived the room was extremely hot! The air conditioner barely worked and had to be turned off halfway through the night after it starting spitting water all over us. The shower was barely lukewarm. The staff was friendly but the hotel had too many issues!

curtist64, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello I would like to start by saying thank you for choosing Best Western. Thank you for the review i will be having all the air conditioners check by maintenance and we have also had the water issue fixed. Thank you again for staying with us and i hope that you will stay with Best Western again. Thank you Curtis Turner General Manager Best Western PLUS edgewater

"Pleasant stay"

Nyla_sm, Mumbai, India 07/11/2018

Great location with shops and cafes very close by. The rooms are clean, quite spacious and offer a good view. Breakfast was basic, the dining area can get a little too crowded. Hotel staff was very friendly.

"Disappointed in Best Western Plus Edgewater Hotel"

andaLynnHaven_Fl, lynn haven, fl 29/09/2018

Maybe my expectations were too high, but this hotel is not at "edgewater", but across the street and parking lot from the water. There is a water view, between the trees, however. The balconies, which the more expensive rooms advertised, were about 2 feet deep, and 4 feet long, not large enough to fit a chair (not that there was a chair available in the room). I envisioned sitting on the balcony, overlooking the water at a hotel that had "Edgewater" in its title. Instead, we were standing, overlooking a street (with a parking lot and water in the background), but not for very long. Upon check-in, I was told there were no rooms available on the top floor. I know this request is never guaranteed, but I had made the reservation in February for an August date, and we all know that management can look at the requests when assigning rooms. This objection isn't legitimate, but it was aggravating. I will say that we didn't hear the people above us. The rooms--the good--good water pressure, good bathroom counter, large room,small sofa for seating. The bad--unsecured network, tiny bathroom, phone not working (easier to walk next door to talk with travel mates than to go to front desk). The breakfast--average, not bad. Maybe I should have had lower expections.

"Grood location, Clean and Friendly"

Colleen M, Palos Park, Illinois 29/09/2018

The Edgewater hotel is in downtown Seward. A downtown with the feeling of the 90's TV Show Northern Exposure. When you arrive in the hotel you are greeted with freshly homemade chocolate chip cookies. The staff is very helpful and friendly. The rooms are clean and an acceptable size. Be careful though, they do have interior rooms with no windows. Not sure how others feel, but I don't like the idea of that. The hotel is a mile from where the boat tours depart from, but I prefer the downtown feel. The area where the boats are feels a little too touristy. Downtown you can walk the shops, stop in the local pubs and restaurants with AK character and walk the park along the water.

"Best Western Edgewater Seward"

Wingetaround, Hong Kong, China 29/09/2018

Located near high street and shops end of Seward, this is at the other end from the cruise terminal. Free shuttle runs on a loop from cruise port during business hours. IF you need transport to cruise port before shuttle service begins, advise to book taxi as EARLY as poss. This was the first of our post cruise stops. Manageress on duty super friendly and helpful (she previously worked in the military and had been based in the UK), evidently good at training reception staff and provided recommendations for local eateries. Cookies and tea for guests in lobby a nice welcome touch. Stayed 2 nights in corner bay view room, size large with ceiling fan, aircon, sofa and sitting area. room and bathroom ok - bit tired. Beds comfortable. Breakfast ok, can be crowded. Laundry facilities could have been better with only one functioning washer and two dryers (one of which not working efficiently). MUST DO - (1) Alaska SeaLife Centre, plan 3 hours (used Northern Lights Coupon and Alaska Toursaver coupon for our party of 4) (2) Book Major Marine Tour's Kenai Fjords Boat cruise Ate at Highliner (great fried chicken), Seward Brewing Co and Thorn's Showcase Lounge, all a short walk from hotel

"What was the balcony for ????"

Tubster, Manchester, United Kingdom 28/09/2018

Arrived into Seward from a cruise and picked up the free Seward town shuttle outside the cruise terminal ( Ask about it. We were not told about it) On arrival at the hotel, room wasn't ready, which was fine as it was very early. They took our bags and we went and explored Seward. Basically two areas to the town - downtown , where the hotel is, and the marina. The free shuttle makes it easy to get around, although we walked from the hotel down to the marina. A lovely walk along the water, where we saw seals and sea otters.There is also a monument marking mile 0 of the Iditarod trail. Room was ready when they had said it would be.Hotel staff we met were all very welcoming, and the room was clean, although the public areas were not as clean. And it is the only time at check in that I have been asked not to gut fish in my room ! We had a balcony to the room but couldn't really see the point as no chairs out there ( too small). Average hotel, which was overpriced for what it is, but there is not a huge choice in Seward for the number of people that arrive. We were pleased we stayed downtown rather than the marina area. Lots of places to eat, some different types of shops, plus the fantastic Sea Life centre. Over the road is the Seward Brewing Company , where we had a great evening. And if it is ice cream you are after, visit Sweet Darlings. Something that is lovely in the hotel, is all the original artwork on the walls. The work of Dot Bardarson, they depict local wildlife and landscapes. Some of her work is also available to buy. All in all, hotel was fine for one night, if overpriced.

"For over $200.00, it was not worth it! Find another place to stay."

greecelightning, colorado 19/09/2018

If a hotel is going to KNOW that it will be packed, due to all the ships and tour busses, then they should do their best to accommodate EVERYTHING to do with that! Pros: The breakfast lady was great. Cons: They had an excuse for everything No hot water at 8:00 AM. (only a weak, meager "sorry" from them) Bedding was terribly wrinkled! Tiny sink countertop outside of bathroom. No garbage can in main area (only 1 in the bathroom) Not enough staff at front desk- we kept having to come back. No Air conditioning or fan. It was a very warm day and evening. The patio glass door was filthy. I have tried to contact the hotel, but I have had no response from them.

"Water under the tiled floor "

mistralksk, Madrid 18/09/2018

When you pay more than 250 USD per night you expect more than a room where the tiled floor in the bathroom is broken and there is water under it that flow when you step in it. If staff in reception does not care about anything, and the breakfast room is a small room where nothing is appetizing, the advice is avoid it!.

"Nice corner room "

PueoGirl, Maui, Hawaii 18/09/2018

The corner rooms overlooking the park and water are nice. The room is small, but it was worth it to have a balcony. We were able to see the northern Lights by just walking on our balcony which was a nice surprise. The breakfast was great as were the home made cookies when we arrived.

"Best Hotel in Seward"

jackiesD6571UH, Brockport, New York 12/09/2018

We stayed at the Best Western in Seward Alaska and what a great experience. The staff is super friendly, cookies awaiting us at check in, rooms were clean and spacious. This hotel location is great so much to walk to and see.

"A great waterfront location"

John R, Aberdeen, United Kingdom 11/09/2018

The hotel is well situated on the waterfront, convenient for a stroll along the seaside. The Cookery restaurant is right opposite and is highly recommended. Our room was large and well equipped. It got very hot when we were away during the day but could be cooled down with the air conditioning. At night we had the balcony door open to avoid leaving the aircon on. Our room wasn't ready when we arrived at 5 pm and wasn't serviced during our three night stay, except to empty the bins one day. A result of short staffing at the seasons end. We were given a generous discount off our bill in compensation. The breakfast dining area can be very crowded. Friendly and helpful receptionists.

"My ten day vacation in Alaska"

EuthArima, Arima 05/09/2018

I was part of birding group of 10 visiting the Kenai Fjords National Park and this was a most amazing trip. We saw the Glaciers, Steller sea lions, Humpback Whales,Puffins and much more. Experiencing a glacier calve in front of you is definitely a humbling experience.

"Friendly hotel with a great location"

Lisa S, Johnston, Iowa 03/09/2018

Once we knew we would be in Seward for two nights deciding where to stay took a little research but we couldn't have been happier with our choice. We would definitely spchoose to stay on the south end of Seward. Everything was close by that once we parked our car (parking could be a problem during months) we didn't move it again until we were ready to leave. The Sea Life Center, bay walk, restaurants and shops right out the door. The free town shuttle picks you up across the street as did Major Marine for our tour. The desk employees (Michelle and Rebecca) were very friendly and helpful. The chocolate chip cookies in the lobby were a nice treat when returning from dinner. Breakfast was good-typical hotel breakfast but they did switch between cheese omelets and scrambled eggs on the days we were there. Pastries, waffles, biscuits and gravy, yogurt, juices etc. The room was clean, beds comfortable with refrigerator/freezer. The only down side was the bathroom. The smallest ever (or at least in a long time). Biggest down side is no counter space next to the sink for anything (See photos). Since we don't spend a lot of time here and it's the only downside we would happily stay again. On another note, this hotel is directly across from the Cookery which is the hottest restaurant in Seward. Both nights we were able to watch the line form starting at approximately 4:45 each night. After staying at the hotel I would definitely splurge for a bay side room next time. It is one a beautiful vista you can enjoy from a balcony. We just walked outside and enjoyed the same view but it's one you would never tire of.

"Hot room"

Scoot C, Loveland, Colorado 03/09/2018

We were given room .?114? It is not ventilated and was constantly HOT. Shower drain clogged with hair. Whole room was narrowed leaving no room on sides of small sink to place cosmetics, etc. But.......fresh baked cookies in lobby were good.

"Watch the Sea life from your room!"

seanamarch, Nine Mile Falls, Washington 27/08/2018

A Bay view room is a must at this hotel and is worth every penny! The views were amazing and the room was extremely comfortable as well. The staff were very helpful and the breakfast was the best of all the hotels we stayed at during our week long trip. Thank you Best Western for a great few days in Seward!

"Great service, location and breakfast"

Becki C, Marshfield, Wisconsin 26/08/2018

We were trying to get away with a better price, so we stayed in an 'interior room'. It really wasn't very homey with a frosted window that you can't see out of that only faces the lobby. But otherwise, the beds were fairly comfy. The rooms has shampoo, conditioner, body wash, and hand wash in dispensers on the wall, so that was a nicety. The location is awesome! So better to get a view of the water for sure. It was only a block to the Sea Life Acquarium, many places to eat nearby, and check out the library, it's beautiful. The morning breakfast is awesome! They had sausages, eggs, biscuits and gravy, breakfast potatoes, yogurt, toast, muffins, pastries and more! It was a great start and who doesn't love free breakfast?

"Great location, breakfast, decor, staff, but critically small room"

karenbH5357EH, Los Gatos, California 26/08/2018

Everything was great about this hotel except the size of the room. Very little table top space. Toiletries have to be on the floor, no counter space near the sink. Toilet paper rolls extend into the toilet seat area. A couple of inches in a few key areas would make a big difference.

"Great location for cruise out of Seward "

User 25/08/2018

Stayed 3 nights prior to sailing out! Staff very friendly and helpful. Breakfast was great much more choices than we were expecting! Near ocean! Lots of sea life. Easy to walk to everything. Aquarium near by where you can catch free city shuttle bus. Very clean. Nice comfortable bedding.

"Good location "

Fei L, Houston, Texas 23/08/2018

The hotel room is small but clean. Staffs were nice. WiFi works okay in lobby but not so good in room. We stayed in first floor with no view. Breakfast is included which is good. Delicious warm chocolate chip cookies was offered, kids loved it.

"Great stay prior to cruise and outstanding customer service!"

CRominger1998, Oakley, California 21/08/2018

Location was awesome, had rooms overlooking bay, close walk to everything! Courtesy pick up was great and transfer to cruise smooth! We were all comfortable (4 rooms). I would stay here again. I want to point out the excellent customer service that was provided to our group, His name was Matt and he works at the front desk. He went out of his way to assist us in getting to the cruise port when all the shuttles were full! He provided outstanding service!

"Outstanding Hotel"

joycwallace, Tewksbury, Massachusetts 19/08/2018

While on a family vacation, we stayed at the Best Western in Seward. This hotel had an amazing staff. They were so helpful and willing to help out with everything. Delicious warm chocolate chip cookies during the day. Our room was unbelievable with beautiful views of the water & adorable sea otters. I would 100% recommend this hotel.


mainheating, Black River, New York 17/08/2018

Stay at Best Westerns all the time this place was way overpriced for what you got which was average No hotel parking Staff was helpful and professional Had booked in January and was put in a handicap room Wouldn't reccomend

"What you would expect at a Best Western. "

bbancs, Bradenton, Florida 17/08/2018

The hotel is located at the South end of Seward. There are restaurants and cute shops nearby, but the harbor is a car ride away. The breakfast included is pretty good. However, the beds are not comfortable and the walls are paper thin. You can hear doors slam, feel people walking by, etc. I'm glad we were only here for one night.

"Beautiful Location"

Vijay G, Cerritos, California 13/08/2018

I found the hotel to be good and comfortable. It is located near downtown Seward so you can walk to some local restaurants. The view and location is amazing if the weather is favorable. For us it was not, so that was a bit disappointing. The room is decent size and bathroom is good. Bottled water in the rooms would have helped. The breakfast was good, however seating was limited. Staff was nice. Wifi was a bit spotty.

"Good hotel"

User 10/08/2018

This is an updated hotel, with a good location -- try to get a room with a view (rooms 309-315). Wi-Fi worked well. Breakfast was good. Laundry room was a bit expensive and dryers did not work well. Staff were efficient and friendly. On-street parking is free. Short walk to good restaurants and aquarium.

"Quiet and well-located"

Winequine, Santa Rosa, California 10/08/2018

This hotel was clean, the staff were friendly and helpful. We used 36,000 points as price of King room was about $300, for our August stay. Warm cookies were a great touch. Oh, and they had a needed wine bottle opener. Breakfast was pretty average mass food buffet, but room was tidy and they had good selection. The vanity in our room (312) was tiny, but we made it work.

"Competent, but overpriced."

WishIWasInTexas, Bonn, Germany 04/08/2018

The Best Western in Seward is at the SOUTH end of the town, about a mile south from the harbor (where the water tours are typically run). This is the old downtown of Seward, with plenty of restaurants to walk to. Hotel is in average condition, appears to date from the late 80s with minimal updates.... adequate. Staff were friendly, and helpful with reasonable requests. Breakfast was typical; nothing special, but well staffed and clean. WiFi worked well. Overpriced for what you get, but... it's Alaska in the summer, and the cruise ships have doubled the price of everything. /frown. RECOMMENDED.

"Pricey and dirty..."

Judy G, Huntington Woods, Michigan 27/07/2018

The staff who checked us in bickered like an old married couple. Our floor had visible dirt but I had to speak to the manager and ask him to clean it. He asked, “you want it cleaned now?” No, I want it cleaned after I leave! Anyway it was finally cleaned and we walked in wetness. Breakfast was nice and the view from our room was lovely.

Curtis T, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us at Best Western. I am sorry that you didnt enjoy your stay and that your floor was dirty. Sorry that you had to walk in water after we shampooed the carpet for you. At the end of this season we will be changing out the carpet. I hope that you will still stay with Best Western again and give us a chance to make you next stay a great stay. Again i am sorry that you didnt enjoy your stay with us. Thank you

"Find a better place to stay"

Kim G, Layton 25/07/2018

I liked the location of the hotel! The lobby area was really nice! Enjoyed the breakfast they provide as well! However, I ran into some crazy issues that were created from the hotel's side of things. I do not feel that they were taken care of or properly addressed. Way overpriced. I recommend staying some place else. There are better options in Seward for a lower cost and that take better care of their patrons.

"Weekend getaway"

H0ckeyFanSA, Alaska 25/07/2018

Our room was on the ground floor with a view of the bay which was nice. The rooms were spacious however if I was staying longer there was very little closet space. The hotel offer a great breakfast and the breakfast area was kept clean. The beds were comfortable and the wifi connect was good.

"Convenient, right downtown, clean and comfortable."

Lisaonthegoco, Littleton, Colorado 20/07/2018

We stayed here after a cruise and booked our room through AAA. We usually wipe the tv remote, door handles and bedside table and light switches with Wet wipes and are always pleased when nothing else shows up on them. Yay, clean wipes! The room and bed were comfortable. Our room faced the large open space which all rooms faced inside. Ours was an open balcony overlooking the relatively sparse large lobby with the piano in it. We heard the piano briefly one evening. It has hours posted for playing that include up until 7 pm. Parking was not an issue although we noticed that the official lot was a full block away. There seem to be several parking spaces in front of the hotel with a yellow curb and stretching to the corner. Nope...only those marked and without the yellow curb. The space is there but not official parking. There are several parking spaces immediately in front of the hotel and across the street. Breakfast is standard fare although they ran out of oatmeal and the very small yogurts on day 3. The cost of the room was equal to what we pay in Europe for a big city stay. Be surprised the elevator has its own nook. The hospitality/breakfast room in the front of the hotel is open for use all day.

"Incredable View"

JGHall17, Crawley, United Kingdom 20/07/2018

The hotel was fine, the view from the balcony was absolutely stunning. Breakfast was great although a bit limited. Also it was the most expensive stay we had on the whole holiday, good job we only stayed one night..

"Great location, comfortable bed, nice amenities"

RoundtheWorldTravelr, San Francisco 19/07/2018

One block from the downtown shopping street and the marine mammal center, and spectacular views of the ocean and mountains just outside. Comfortable beds, a small but fine shower/toilet area. Overall very comfortable and friendly, helpful desk staff. Plus a full breakfast each morning. Would stay again.

"About what you'd expect "

Sarah Z, Kitchener, Canada 19/07/2018

Good location, central to everything in Seward. They don't realy have a parking lot which makes parking a little annoying at time as you just park on the road or anywhere nearby you can find. Beds were a little hard but still comfortable. Bedding was very light, no duvet or comforter. All in all a good option on Seward I think :)

"Excellent Location"

LaurieP874, Connecticut 17/07/2018

The best parts about our two-night stay were the amazing views, excellent location, and friendly staff. Although the room was on the smaller side,and it isn't a newer hotel, we enjoyed the breakfast and how close it was to a variety of restaurants, the Sea Life Center, and of course the beautiful bay! We liked that it was on the other end of town, away from the more busy marinas and the touristy shops. It was quieter, yet still convenient on this side of the town. Definitely pay the bit extra for the balcony with bay view. We were glad we did.

"Perfectly average hotel"

joni960, Philadelphia, PA 10/07/2018

I stayed in a double-bedded room on the first floor for two nights during a family vacation with my wife and 2 kids. The room was clean and adequate. The property is more on the "budget" end of the spectrum (though it was pricey when we were there during the high season) -- certainly not luxurious, but it got the job done. The hotel is not new, but did appear to be reasonably well maintained. The room included a refrigerator and microwave. The vanity is in the room itself, separate from the bathroom. Our first-floor room faced the front and, during the day, there was a decent amount of noise from the main street. Tour buses unloaded and loaded right outside our window more than once. At night we left the fan running on the AC unit to create some white noise, which worked fine. However, you cannot run the AC or heat while also leaving the fan running, so if you also needed to heat or cool the room, that solution would not work. The included breakfast was your average hotel continental breakfast, with a decent selection of hot and cold items. It wasn't gourmet, but fine. The hotel is well-located in the center of town. There are several restaurants and shops within a block or two. The harbor is a mile or two up the road. It look us about 25 minutes to walk there on the paved trail that starts across the street from the hotel.

"Nice location and friendly staff"

TLV12345, Elizabeth, Pennsylvania 09/07/2018

We stayed several nights and rooms were fine, staff was friendly and breakfast was fine. The only negative is that there is really only on-street parking. Their over-flow parking is about 2 blocks away. We always found on-street parking however.

"Small rooms"

mvoelkl2, Girdwood, Alaska 06/07/2018

People here are nice. Room amenities are nice. The problem is that the rooms are TINY. If you have more than 2 pieces of luggage, good luck. Nice size fridge, cable tv and DVD player. Breakfast is ok but the eggs are not real. The price during the 4th of July week are not family friendly

"Great location in Seward and friendly staff!"

Carrie V, East Lyme 04/07/2018

BW Edgewater in Seward is walking distance to area restaurants, shops, Sea Life Center, Library Museum and the waterfront walking path. The front desk staff were very friendly and helpful, both with a reservation change and check in and out. Rooms are clean and comfortable. A perfect hotel choice for a stay in Seward!

"Alaska Cruise "

MoeFitch, Chattanooga, Tennessee 01/07/2018

Looked like a neat older hotel and clean but front desk staff needs major help in customer service! Was not friendly, helpful and basically take it or leave it attitude. Was not accommodating what so ever with shuttle to the cruise port. 4 people in my room and only Two towels and wash rags. Asked the little girl for extra and you would have thought no one had ever asked this before. Basically first impression is terrible. The town is great with breath taking views. Not really sure what else to say due to a lack of lodging.

"Neat hotel Get room 303 if you can !!"

User 01/07/2018

I've been told that there are actually two towns in Seward; one by the Lagoon and one out near the old train station. We stayed in the latter which is central to some very good restaurants and the Alaska Sealife Center. So, my first recommendation is to stay in this area. We loved the Best Western - and probably the main reason was the room. it was on the third floor, overlooking both the water and the old train station/cool restaurant. king bed plus a sofa, fridge, and a small balcony. the balcony really wasn't big enough to sit out on but if you move the sofa around a bit, you'll have a nice view of the bay and mountains. we didn't have breakfast in the hotel because we like to explore around - and both Zudy's and Ms Gene's were fine - especially Zudy's. Short walk to the Sealife center which is a mandatory visit. Right across the street from the Cookery which is one of the best restaurants anywhere. Staff at the hotel was great.

"Great location for pre-cruise, helpful staff"

DougandJ, Kennesaw, Georgia 01/07/2018

We stayed here the day before departing on a cruise (AdventureswithDougandJackie) and were so happy we did. The waterfront location was perfect, as we were able to walk along waterfront park and the seawall to see otter, ducks, even humpback whales in the bay. Easy walk to the aquarium, places to eat and the Seward Brewery. Hotel had a shuttle to the cruise terminal, but we opted for the free city shuttle bus (would also take you to the harbor waterfront if you wanted to check out activities there). Our room was clean, roomy and had a balcony view of the mountains (we spotted Dall sheep). Breakfast in the morning was delicious and a great start to the day. Staff were friendly and helpful with local arrangements -- actually everyone in Seward was. Great town, great hotel.

"Convenient Location"

Thyra, BTR 19/06/2018

It was cold and raining so we decided at the last minute to stay in a hotel rather than our RV. I searched the Internet on my iPhone and saw a special rate of $215 for this hotel. However when I called to reserve three rooms, I was told the price was $299 each. I was told I would have to reserve the rooms online to get the reduced rate. This was frustrating to do on a small iPhone, but it was definitely worth the savings. Parking for our RV was free but located about two blocks away. The hotel is located near restaurants and shopping, but not really convenient if taking one of the day cruises. The breakfast buffet was very good. The rooms were quiet and clean, but the bathroom was small. The hotel does have coin washers and dryers, which was convenient.


Jean G, Phoenix, Arizona 18/06/2018

Stayed four nights. Location is outstanding right at waters edge in town. Easy walking to many restaurants, bars and gift shops in a quaint little downtown area. Breakfast is included, the dining area is small but food was always available as they constantly kept refilling the food supply. Rooms were very clean and comfortable but small. The front desk personnel were always available and very helpful. Thoroughly enjoyed our stay and very happy to be in town as opposed to staying in the crowded small boat harbor area. Would recommend this to anyone - individuals or families.

"Mediocre Hotel and Service. Value for Money. Clean"

luxe_mom, Manila, Philippines 18/06/2018

Chose this location because it was located in Downtown and we had an out-of-town excursion booked which would leave closer from this location. Very clean hotel which opens only during tourist season. During our visit, hotel was quiet. Good breakfast offered in the morning and friendly service. We have seen other guests being dropped off at the other hotels near the Harbour and if I have known earlier, I would have chosen the Harbour location more as it offered more activities around and nice area to walk around. But in terms of price, the Best Western offered value for money. I am surprised though with other people's reviews coz we had a day of excursion to Aialik Glacier and we came back quite late. I requested if they can forward our luggage to the Park Connection Bus Terminal or anywhere close to the Terminal but they said that they did NOT offer this service. Reading other people's reviews, they had this kind of service…. So quite confusing. Overall though, I would stay in Harbour 360 next time.

"Best location in Seward"

RONALD D, Oklahoma City, Oklahoma 14/06/2018

This is a mixed review. First, the positives. We had a room on the third floor with a balcony and an amazing view of the harbor. We had a king bed and a couch, which I turned around so that I could lay on it while looking out the sliding balcony door and watch the humpback whales feeding in the bay. Absolutely amazing! The room was fine and I had no complaints. The location is good because it is close to all the downtown restaurants and right on the point, which offers great wildlife viewing. Just walking across the street and standing near the seawall we were able to see whales, sea otters, sea lions and bald eagles. They had a decent breakfast on the morning consisting of the standard fare for this class of hotel - breakfast breads, cereals, pre-made omelets, biscuits and gravy, yogurt, some fruit and various other things. No complaints here, it is exactly what we expected. The only negative to my whole experience was the staff during check in. We arrived about an hour prior to the official check in time of 4pm. The room was not ready, which was fine, so we sat in the lobby to wait. To make a long story short, I checked back several times to inquire about our room only to find out it still was not ready. In the meantime, several other people walked in and were able to get their rooms. The last time I inquired I was told there were 2 rooms left to be cleaned and mine was one of them. At this point, it was near 5pm, an hour after the scheduled check in time, and I had been sitting in the lobby for 2 hours. At no point did the front desk staff contact housekeeping to ask them to prepare my room as I was already sitting there waiting. I know I cannot expect to get in early, but to get in an hour late after waiting in the lobby for 2 hours is unacceptable.

"Room was okay-nothing fancy."

cwestphal01, Kalispell, Montana 09/06/2018

Our room was nothing fancy. Bed was extremely uncomfortable. Made a squeaky noise when we got in the bed and out of the bed. The sheets were very scratchy. Their breakfast was great. I enjoyed their biscuits & gravy, waffle, and beverages. I guess overall for the price we paid it was a good value. Keep in mind you pay for what you get.

"Beautiful view"

Karen1972s7, Oakland, California 06/06/2018

I specifically came in May so I could afford a room with a view and balcony. It was worth it. Right out the window I could see mountains over the streets and the ocean stretching out. The staff was very helpful and the bed was comfy. I was very happy with my choice.

"Nice breakfast, lobby but limited parking"

Steven L, Phoenix, Arizona 03/06/2018

The hotel location was very good. Its close to the bay, and walking distance to some of Seward's restaurants with very good reviews. Room was small but comfortable. TV remote was standard Best Western remote, but it had seen a lot of action before us and many of the buttons barely worked. TV setup also included a DVD player (we did not use). Breakfast was buffet style with hot foods (eggs, biscuits and gravy, sausage). Coffee was very good. Street parking only, but lots of spots in front of hotel, and around the corners of the hotel. Gravel lot available, but its about two blocks away and we were not comfortable using it. Like all Alaskan hotels, it is pricey.

"Everything you need"

trekkrsal, claremont, california 31/05/2018

Best Western quality. Good location offers shuttle to and from train and cruise ships. Town trolley goes every 30 minutes from the Sea Center across the street. We like the balcony rooms for the view. Good restaurants near by. Breakfast has everything you might want. The front desk will help you with any needs. No stress at this hotel. Well worth the money.

"Arrive early if you have a vehicle"

SDAnnie, Rapid City, South Dakota 29/05/2018

We stayed here one night while on a trip to Alaska. Nice room with good view of the harbor. We had asked the clerk if he could upgrade us as we are Platinum members. He said he could not without charging us a lot more. Our room did have a harbor view so it all worked out OK. Quiet comfortable facility. Certain areas could use a little closer cleaning....steps, elevator, etc. The breakfast area was spotless and the attendant was very helpful. The parking is very very limited. You have to park on the street and there are very few spots.

"OK Hotel, overpriced"

SGWPune, Pune 28/05/2018

Stayed here 24-25 May. Hotel is located at the end of Downtown and far from all cruises, rail depo. One has to depend on City Shuttle as hotel has none. Rooms are small. Even if you are first one to check in for the day, Front office may allot you room looking over parking lot depending on their whims.They are not very friendly. Breakfast room is very small and one has to wait for place to sit. Overall, its OK hotel but definitely overpriced. Not value for money!

"Excellent Service"

dadishin, Delphos, Ohio 27/05/2018

We stayed two nights at the Best Western Edgewater in Seward. The staff at the desk and at the breakfast location were friendly and helpful. We felt very comfortable. The breakfast includes some hot dishes and was quite adequate. The location is perfect - near stores, restaurants, the bay and the Sea Life Museum. We enjoyed our stay.

"Nice hotel"

User 25/05/2018

This hotel was a nice place to stay. They picked our luggage up directly from the train so we didn't have to worry with it. They also provided a shuttle from the boat docks to the hotel. The front desk guys were super helpful and friendly, and provided suggestions to us of how to get around and make our trip as easy as possible. We were also able to leave our luggage in the hotel the day we checked out but had an activity to do before leaving town. The room was clean, beds were comfortable, and there was an AC wall unit to keep the room nice and cool. Breakfast was complimentary and was very good - just a typical waffles, eggs, sausage, potatoes, pastries, yogurt. Great hotel for the price!

"Very Dissapointed"

EnchantmentOTS, Brighton, Michigan 25/05/2018

We were pleased with the baggage and breakfast service, and the location is good. The room, however, was awful. They have 8 rooms that have NO WINDOW. So much for an "Edgewater" hotel. If you decide to stay here make sure they don't stick you in one of those terrible rooms. Unless you're a big fan of inside cabins on a cruise ship it is horrible. There's a fake window, but it has fake light from lobby. Didn't sleep well because I felt trapped. There is a small balcony accessible through a solid door, but it provided no safe access to the exterior of the building. I felt claustrophobic. The configuration of the room made for a difficult traffic pattern for 2 people getting ready in the morning. Also, the desk agent, Matt, said we could not sign up for the port shuttle until later on that evening. When we returned at the appointed time another agent said that was incorrect and the shuttle time we needed was full.

"Not a $300 a Night Hotel"

User 20/05/2018

The only thing this hotel has going for it is it's clean and close to restaurants. This is NOT a $300 a night hotel. If you can stay somewhere else for less I would. I've stayed in Seward numerous times throughout my 47 years in Alaska. This is our first stay at this hotel. I will not be back. Seward has much nicer hotels with better staff. Our room is extremely small. The walls are paper thin. There was a heavyset man at the front desk with a red vest when we arrived. He said he didn't work the front desk but they only promised rooms after 4. I understand that but that was not the question I had for him. Very presumptuous and rude. The actual front desk gentleman was very nice. Almost apologetically so.

"Great hotel"

User 13/05/2018

I loved staying here. Great location and staff. I also enjoyed their warm breakfast. I loved having a view out my room and a 1 minute walk to the ocean. It is very central option in Seward. I would stay here again.

"Beautifully located across the road from the bay!"

treehouse147, Lutsen, Minnesota 04/05/2018

The hotel is in a beautiful location. Our room was a bit small (2 queens). There was not a lot of room between the bed and the wall. The bathroom was a bit snug as well. Hallways and lobby area were very roomy. The breakfast buffet was good with lots of variety and helpful staff members.

"Alaska vaca"

User 10/02/2018

Very quaint and pleasant hotel as only Best Western offers. Quite accessible to restaurants and activities. Very reasonably priced and comfortable. Parking can be a challenge but there's a free overflow parking lot about block or so away that's available.

"Okay hotel with no reserved parking"

Susan T, Annapolis, Maryland 14/01/2018

The hotel was just okay and seemed overpriced for the quality of the decor/facilities and the size of the room. Paid extra for a "partial view" of the bay, only to find it blocked by trees. The biggest issue was parking--there is no reserved parking area for the hotel, so you have to find parking on the street. Not easy, given that there are other hotels and restaurants nearby. Staff were friendly, but didn't have any clue how to apply a $10 Best Western coupon, so that we stood around for 15 minutes trying to check in.

"Good hotel"

Kate Kock J, Risskov, Denmark 07/11/2017

The hotel is placed near to the waterfront and the Harbour, where I should start my cruise with Holland American Line 7 days from Seward to Vancouver. Is very recomentable! ***** The hotel is also in the same street as the Aquarium, which is also very exciting! The hotel gave my a room with a view and was clean, Huge beeds and friendly and helpful personnel. The breakfast I had, gave many possibilities for having exact, what you liked! I tried some good restaurant in the main street for the other meals

"Great location!"

1951cbwiles, Nederland 03/10/2017

This hotel was perfect for us! It is a great location and within walking distance to the downtown and sea front. The staff was staff was friendly and accommodating. The breakfast buffet was a real nice surprise! Our room was small but very very clean with a great view. We loved our stay in Seward.

"Comfortable, clean and friendly"

Greg M, Sydney, Australia 02/10/2017

A group of us stayed here in May 17. We were very happy with the rooms, service and cleanliness. Staff are very friendly. Small serve-yourself breakfast room. Would happily recommend them and would stay there again if we revisit.

"It's okay, but there's no parking"

thladywanderer, Colorado 29/09/2017

The hotel was average, especially for the price. The room was a bit small, and the "partial view" of the bay was blocked by tree limbs. The only major issue was parking--there is none. Located on the street with a number of businesses on the other side, including other hotels, parking is very limited and there is no indication of areas to park. There isn't an area to unload luggage without blocking the road, so we walked two blocks, in the rain, with our luggage.

"Overall Positive"

Jane M, Pontoon Beach 25/09/2017

Liked the oversized queen room with small sitting area for an evening in the hotel on a rainy night. Liked the lobby and breakfast area. Loved the breakfast!!!!! Delicious hot eggs, sausage, biscuits, gravy in addition to the usual continental fare. Liked the location in the town though the rain kept us from exploring the nearby downtown area. We had some issues with things that were in need of repair, which were not new with us. Other than a frustrating experience with the on-site manager at the time were pleased with a phone call from higher manager after our departure.

"Nice Hotel in downtown Seward"

Lovetotravel101375, Fairbanks, Alaska 21/09/2017

The Best Western Edgewater Hotel was an excellent hotel for my family while we visited Seward, Alaska. Free breakfast every morning and coffee & juice all day. The rooms are clean, nice, and quiet. My only complaint was the very small sink and lack of counter space for the whole family. The hotel is in walking distant to the Seward Sealife Center, beach, walking trails, and several very good restaurants. We enjoyed our stay and would chose this hotel again for our next visit.

"Super convenient!"

User 19/09/2017

We were only going to be in Seward one night and found that this location couldn't be better. Once we parked our car there in the afternoon everything was within walking distance until we left the next day. We ate at the Seward brewing company, wandered downtown and walked over to the Sea Life Center. Also upon check in the receptionist upgraded us to a room with a view!


soon2banElliott, seattle 19/09/2017

We had a terrible experience checking into this hotel. Michelle at the front desk needs some customer service training. MANY of us waited for check in that was pushed off until her shift change. Wet, Cold, and waiting, for her to giggle, sing, Make up words to the Game of Thrones song and tell us ~ guarantee check in time is 4pm. While the other staff kids scrambled to speed up the room cleaning process, she chose to goof around. I watched the little gal who checked the rooms to check them off the list as being clean and available bring Michelle the list and say good to go. Michelle chose to let us wait until shift change. ( funny thing is, upon our pickup at the train station that morning we had been told that rooms should be ready earlier because the day before they had not had many bookings ) WOW, did they get that wrong!! Felt bad for the staff change that had to deal with the long line of us cold, wet, and angry guests trying to check in! ON A GOOD NOTE ~ Matt who handles the bags and transportation ROCKS! Nice kid, and he really cares about his guests! Thank you for the City Tour, Taxi info, and transportation to the Cruise Ship! You did an excellent job!

GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Thank you for taking the time to review our property, so we may use that information to help with our follow up training to create a better experience for our guests. We are very sorry that you where unhappy with your check in at our property, as we strive to get everyone in well before our scheduled 4pm arrival time. I am glad Matt was very helpful, and you enjoyed your time in Seward.

"Nice hotel in downtown Serard"

thestanman, Atlanta 18/09/2017

The Best Western is a good place to stay, especially if you come in on the train like we did. Their van will pick you up at the train station & you can have your bags arranged to be collected for you. The rooms are nice & the staff is helpful. it is at the South end of town, near the Sea Life center & some really good restaurants. Breakfast was OK, not great. Their Shuttle will take you most places in town, but you can also walk. A good choice for Seward.

"Comfortable stay with good amenities"

Martha C, Memphis, Tennessee 17/09/2017

I arrived early and they were able to allow me to check in since they had the availability which took a lot of stress off from the beginning. The room is adequate size for one person or a couple and perhaps small children. Having the refrigerator with small freezer and microwave prevented some unnecessary eating out as well as the hot breakfast every morning. I was on the second floor at the end and did not have an issues with noise although it would have been nice to have the view of the bay. Since I was at the end of tourist season, there were not as many people around which probably helped on the outside noise factor. I was not fond of the small sink right outside the bathroom or the very small bathroom, but since I was alone it was fine. Being there for 6 nights I was able to make this my home away from home. Having laundry facilities was also helpful along with vending machines and coffee always available in the lobby. The staff went above and beyond for me several times which I appreciated greatly! Perfect location in the heart of small downtown Seward which made it easy to walk to restaurants, tourist attractions, and the waterfront. Since it is the only chain hotel in the small town it was great to stay somewhere with dependability. Parking could be an issue with only street parking but they had a gravel parking area a couple of doors down. The bed was comfortable, no internet issues, good TV service, and overall a good stay albeit a bit pricey. I will definitely stay here again.

"basic no frills lodging with a view"

lonedaddy, McKinney, Texas 14/09/2017

Basic best western room which was clean and standard. The view from the balcony was great you could see salmon jumping and otters frocking in the water. The location is very convenient to the sea life center and several restaurants. A cab ride is 5 bucks to the harbor or cruise ports. staff was friendly, housekeeping average. Pricing was expensive relative to most best westerns but that is probably due to location and seasonality.

"Seward Alaska"

121ront, Indianapolis, United States 14/09/2017

We could not have been more pleased with the hotel. It was a couple hundred feet from the Bay and the Marine Wildlife Center. We were within walking distance of multiple resturants and shopping. It was a short drive to the harbor with the many cruises available thru the bay and beyond. We had a room with a small balcony which overlooked the bay, but also had a partial mountain view. Excellent choice for any length of stay in Seward Alaska.

"Not worth the Money Spent !!"

602naveenkumark, Atlanta, United States 12/09/2017

Before i say anything, let me tell you that this was my anniversary trip Here are the issues I had in the hotel. I was in the Room#105 * TV was not working * A toilet flush from the room above can easily be heard * The Toilet in my room was not clean * The shower gel was empty * The bathroom tub was not draining. While the breakfast was good, the folks at the front desk were excellent; everything else has been awful for the price I paid. I have been a long time customer of choice hotels and this Alaska trip wanted to check 'best western". Booked a total of 5 nights but this specific hotel was the worst and I may not return to "Best Western". Note: We checked into the hotel after a very long hike @Exit Glacier and just wanted to crash to bed. Certainly did not expect we will face these issues and talk to frontdesk so someone can come and fix this. The price I paid per night was extremely ridiculous for the services I got.

"Don't book if you want a good night sleep"

Maureen K, San Diego, California 11/09/2017

Room was extremely noisey. A good night sleep was impossible because of noise. This hotel is great if you don't value a good night sleep. Other than the noisy room, the hotel is an average hotel. The hotel staff was good. the breakfast was convenient.

"Good for the offerings in this small town"

User 10/09/2017

The hotel is clean and right on the water. Your not allowed to check in until 4:00 which can be a problem when arriving so early by the train. The town is tiny and sitting around is not fun. Overall the employees were very kind. They do supply coffee and drinks all day though. Which was great

"Lovely place to stay"

bessgraham, Newellton, Louisiana 05/09/2017

My friends and I had a wonderful stay at this hotel. Our check in was wonderful. The receptionist was so pleasant and friendly. She definitely enjoys her job. She was very informative of things in the area and gave us lots of ideas. The hotel was clean and in a good location for food and entertainment. The breakfast was very tasty and had a nice selection. I would definitely recommend this hotel and stay again myself.

Curtis T, Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for the glowing comments. We were glad to have you visit, and hope to see you again.

"Very comfortable and clean"

reitj, Saint Louis, Missouri 05/09/2017

We really enjoyed this hotel. The rooms were comfortable and large and clean. Close to the Sea Life Center and downtown Seward. Breakfast was great too. The biggest issue was the lack of shuttle service to patrons from the bus station to the hotel. We had to lug our four large suitcases on the town shuttle. Not fun.

"Good Place to Stay"

RaghuKalyan, San Jose, California 04/09/2017

We booked this place last minute in a hurry. The place is good and accommodating. The reception staffs were helpful and gave directions to the launder mat and the business centers. It would be better if they could provide complimentary breakfast like other Blue Western Inn's. Overall the room was spacious and we enjoyed our stay here.

"Super Clean!"

Mark R, Valparaiso, Indiana 04/09/2017

This was absolutely one of the cleanest hotels I have ever stayed in. The staff was friendly. The breakfast was very good. Great location also. Nearby attractions and restaurants were easily accessible and within walking distance.

"Good Hotel on Seward's Beautiful Resurrection Bay"

J3477DGsharond, New Orleans, United States 04/09/2017

Sharon Davis Your review will be posted publicly on the web. Learn more The Best Western Plus Edgewater Hotel in Seward is a very nice hotel to stay. The rooms are clean. The staff is friendly. The location is great right across from the Sealife Center and the beautiful shore path along Resurrection Bay. The breakfast was really good with hot selections. I would definitely stay here again.

"Reliable confortable Best Western hotel"

Gmil420, Montreal, Canada 31/08/2017

No surprise with this hotel from the reception to the room and the great breakfast. Staff was very accommodating on my change of schedule forcing me to cancel our third night. Nice open breezy reception area with 24 hour access to the breakfast room for drinks . Parking in the street is free (although some obsolete signs set the limit to 2 hours). Location is close to the Alaska sea museum and quite a few restaurants . The rooms are large and very clean. (Even remotes are specially disinfected!) The breakfast was very good with a great variety of food. I appreciated especially the service of the two ladies constantly cleaning up and resupplying the buffet

"Good Stay"

Yuhang_He, New York City, New York 30/08/2017

In Seward usually you won't have many stay options, but BW Plus is a good one. This is a hotel has the most friendly and helpful people. We get a double bedroom there, it is super clean but a little bit wet in the room which you can smell. They provide complimentary breakfast in the restaurant which has many choices every morning. There is another excellent restaurant cross the road which you must try.

"Great location...central to Seward"

Randy B, New Orleans, Louisiana 28/08/2017

For a good value, a location that can't be beat and a very good breakfast...chose the BW Edgewater Most of the restaurants and shopping in Seward are within walking distance - always a plus Parking was a bit of a pain (the city was repaving streets) and the hotel does not have designated parking

"Nice Hotel"

U1098VAthomasp, Berkeley Heights, New Jersey 27/08/2017

Hotel was very nice. Only problem was regulating the ac in our room however we were able to open the sliding door in our room and that helped quite a bit. The room itself was roomy and nice. My teenage children liked it very much.

"Nice Stay in Seward!"

deniserG5904RU, Leonardtown, United States 26/08/2017

Our family group of 10 stayed at this Best Western for 4 nights in August at the beginning of our great Alaskan adventure. The hotel is centrally located and very near Resurrection Bay, the Alaskan Sea-life Museum, as well as various other local attractions, and the numerous excellent restaurants within walking distance. The reception staff were friendly and helpful in assisting us with any information we needed. Overall, it was a great stay!

"Good Hotel"

StephenL01, Ishpeming, Michigan 23/08/2017

We stayed at the Edgewater for 4 nights in August 2017. We had a mountain view room that was comfortable and clean. The staff was friendly and very helpful. Parking is on the street though that was not a problem. The room had a refrigerator, microwave, and a tv. There are also two guest computers in the lobby area. The breakfast was good though it can be crowded. The hotel has a coin operated guest laundry. It is an easy walk to many attractions and businesses. The helpful staff is a strong point for this hotel.

"Excellent stay"

User 20/08/2017

My wife and I stayed at the Best Western Edgewater Hotel in Seward for several days between ending a cruise and beginning a land tour in Alaska. From the time we walked in until the time we left, the front desk staff could not have been nicer or more accommodating. For instance, they stored our luggage the morning we got off the cruise until we actually checked in later that afternoon. The room was clean, and the beds comfortable. There were lots of options for a full breakfast, and the person responsible for the breakfast area was pleasant and efficient. The hotel is on the edge of town, but the free city shuttle makes it easy to access. Highly recommended.

"Meh. But probably the best you're going to get in this sleepy little town."

DC/VATravelGirl, Washington, DC 20/08/2017

Simple, a word used by other reviewers, is the perfect description for this hotel. There is mildew in the shower and it's definitely not as clean as it could have been but it served its purpose for two nights. The location is good because you can very easily walk to the water, the sea life center and the restaurants and coffee shop. The breakfast in the morning is adequate and saved us the time of having to find someplace else to go. The elevator was broken when we got there and while they offered to help carry our 50 lb bags, we just couldn't do that to them so we lugged everything up to the second floor ourselves. As a hotel snob I knew this wasn't going to meet my expectations but went in with extremely low expectations and it ended up being good enough to rest my head at night. Lower your expectations and you will be just fine too.

"Clean hotel with good service"

Nancykayaks, Annapolis, Maryland 19/08/2017

My husband and I and another couple stayed here for six nights to explore the Seward area. The hotel looks nice and the room was clean with a comfortable bed. The only weird thing is the bathroom sink is right outside the bathroom door, making the space awkward. Breakfast is included in the price, and was generally good although repetitious, and sometimes the kitchen would run out of items like fruit. Seward is a great place to visit and all of us were amazed at Resurrection Bay, the wildlife, the glaciers and the mountains. Mother Earth at her finest!

"Small rooms"

hblums, Maple Grove, Minnesota 18/08/2017

We stayed here one night during our trip to Seward. We had 4 people staying in a 2 double bed room. It was the tiniest room we have ever stayed in. We were tripping over each other. And the bathroom was super small too. For $300 it wasn't worth it but that's seasonal supply and demand! The rest of the hotel was nice and breakfast was good. Long walk to cruise ships but it was sort of nice not being in the busy port. Close to some nice restaurants. Hotel staff was friendly. They let us keep our luggage there after we checked out, which was nice but our luggage was just left in the lobby. When we went to pick them up no one even checked our tags to make sure we were the owners, which made us realize anyone could've taken them. However it seemed to be one of the nicer hotels there despite the small rooms.

"Less than average quality BW"

F5223WOjohnb, Seattle, United States 17/08/2017

Queen bay view rooms are small, expensive, and poorly furnished. Left my Kindle in the room, when I called to see if it was turned in no one seemed to care or show any desire to investigate the loss with house keeping. I know exactly where it was left in the room, but it mysteriously disappeared. Clearly someone has sticky fingers.

"Seward nice hotel"

JoannMaguire, Islip, New York 16/08/2017

Clean hotel,friendly and helpful staff. Wonderful breakfast included with stay. They had eggs,waffles, cereal and much more. Close to beautiful views and restaurants. Perfect two day stay. I would recommend this hotel.

"Well located, but Noisy"

User 14/08/2017

Clean lobby and hallways. Elevator was quick. Room was nice had a great partial view of Seward bay, breakfast good, and convenient to downtown. Air conditioner cycled constantly. Noise from hall and upstairs room distracting and woke me up.

"Great location, good value for Alaska"

User 13/08/2017

Being right across the street from the SeaLife center allowed us to return after dinner when the crowds had gone. Staff was very friendly and the included breakfast convenient for our early departure the next day. They also do luggage hold, which was invaluable.

"Great Value and Location"

olegbolotov, Vernon Hills 12/08/2017

Considering prices and availability in Seward, AK, this was probably one of the best choices, esp. because I booked it wellin advance and thus saved money. Clean hotel, great location, friendly service, and better than average breakfast.

"Very good one night stay"

cduhon2016, Kaplan, Louisiana 09/08/2017

Clean room, friendly staff. Stayed one night before traveling to Anchorage for flight home. This hotel is really busy during the summer months so book early. Our room had a good view of the bay. Very nice breakfast buffet is included with the room.

"Great Stay at This Property."

oceansidetraveler0, Oceanside, New York 08/08/2017

Located in a central location close to restaurants and a scenic walking trail, this is a very pleasant hotel to stay at. A high level of service throughout, the staff is friendly and accomodating. The rooms are very clean and adequate size. A nice breakfast offering- from cereals to bagels and waffles, juices, tea and coffee, there is something for everyone. Thanks for a great stay!

"Leisure stay for 7 nights"

kimdB2158DZ, Anchorage, United States 06/08/2017

We stayed for 7 nights. The hotel is in an excellent location and all the staff are very nice. The air conditioning unit in the rooms need replaced with new units that don't make loud grinding noises even on the fan level. The carpet needs replaced, the current color and carpet look and appear dirty.

"Great Time in Seward"

O7202EHwilliamb, Enid, United States 05/08/2017

The hotel fit our needs especially since they had a pack n' play available for our 20 month old granddaughter. It was convenient to have breakfast on site when you have a small child as well; the availability of refrigerators in the rooms was also an advantage for the same reason. The only difficulty that was ran into was when we asked for a late check out for one of our 3 rooms due to the toddler's needs. I would recommend this hotel to anyone traveling to Seward. It was within easy walking distance of many places to eat as well as the coastline for great views. Plan on returning!

"Saved us in a pickle"

User 31/07/2017

It was down pouring, so camping wasn't an option. Hotels are very expensive in Seward. Fortunately, this one had pizza on the floor, unfilled shampoo containers, and stained sheets, so we didn't have a problem negotiating a lower price. The breakfast, laundry facilities, and location were all pluses.

"Nice Hotel with a View"

User 31/07/2017

The hotel was nice. Had great views of Resurrection Bay. It was very accessible to the downtown area also. Parking was a couple blocks away from the hotel. The price was a bit steep for a Best Western but was one of the nicer places to stay in town.

"Over Priced and small rooms"

G1836YMscottd, Lancaster, United States 30/07/2017

The rooms were very small and the bathroom and shower was very small. You had to leave the bathroom door open just for additional room. the bay view room had a blocked view by a tree and the AC and Heating system worked when it wanted too. It also was a stretch to say the bed was a double.

GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
We appreciate you taking the time to fill out a review. We are sorry that you had trouble with the separate ac and heat controls that are in the room. Some of the rooms that have trees in their view are partial bay rooms and are priced less than the full bay view rooms that have no obstructions. I hope otherwise you had a chance to enjoy Seward.

"Way overpriced!!!"

Nancy M S, Trevor, United States 28/07/2017

Partial bay view means you can't see anything but trees and run down houses until you walk out into the tiny balcony and look way to the right where you can see water. No chairs on balcony (too small to fit). Parking..a few spots in front, other parking is about 1 1/2 long blocks away uphill. Breakfast was good. Room was mediocre (like an $80 hotel room). Literally had an 18" vanity almost too small to fit our toiletries for 2 people. Bed was comfortable. I have to say though that we felt like everything in Seward was overrated and overpriced. Few food options and...extremely overpriced. The hotel is nice, but definitely not worth the price!

GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Thank you for taking the time to to give us some feedback on our hotel. I am very pleased that you felt the hotel was nice. Like many things in Alaska during the peak weeks of our season things can be higher priced than the lower 48. We hope you enjoyed your trip to Alaska and your time in Seward.

"Not a great value"

mailstop, TN 27/07/2017

This is a nice place, but it's just too expensive for limited and/or inconvenient parking and an average room.It's also not convenient to the waterfront. However I will say it's close to the Sea Life Center and The Cookery. Sink it outside the bathroom. No hair dryer.

"Good for Seward location, bad value"

Dave W, Mountain View, CA 27/07/2017

First off, the hotel itself is in a great location. Away from all the harbor boat tours and Cruise ship traffic. But, the price we paid was ridiculous for the quality of room provided. We paid over $250 a night (and we heard others paying more than $300!). It is not worth it for the price. The rooms are TINY and I mean TINY. We were a family of four and we were tripping over each other. We booked in January for a July trip and didn't get any deals. Guess that's just how things are for a seasonal hotel in Alaska. The atrium lobby is really nice with an auto piano for ambiance. No fitness center, no pool. Breakfast is standard Best Western stuff... nothing unique, but plenty fine. Walking distance to plenty of restaurants and little shops. Walking distance for hiking Mt Marathon (which we did!). Front desk people were nice about helping with recommendations. Didn't have a view of the bay, but I imagine that woulda cost even more. So if you're willing to fork over the bucks, it's a nice spot to stay in Seward, but a ripoff at what we paid. Oh, and the AC units are HORRIBLE. Really noisy. We had to rig up some shims from pieces of plastic and Kleenex to stop the vibration noise.


KingstonTravellers, Kingston, Canada 25/07/2017

We really enjoyed our two-night stay here before heading out on a cruise. The hotel shuttle picked us up at the train station when we arrived from Anchorage (without booking it in advance!) and brought us to the hotel where we discovered our rooms were ready for us (just before 1 p.m.). Fast and friendly check-in. Room was nice, and our room had a small balcony that looked out on to the water. Quiet location, and really handy to downtown. Comfy king bed. Lots of choices at the breakfast buffet. Coin laundry available on site. Hotel shuttle took us to our cruise ship when we checked out (you need to book that in advance). The whole place had a nice vibe to it that we really liked. Can highly recommend.

"Clean room, lovely town, expensive prices"

Bill F, Woodland, CA 24/07/2017

Let me start by saying the hotel decor is lovely, the staff friendly, and the location is awesome. Our room was well below average for the price. It was clean and livable, but i have stayed in budget hotels that were better. They were doing road maintenance outside our room, and the the noise and vibration continued to 11 pm. I was very displeased with the check in procedures. We arrived early, requested an early check in, and the response i continually got was "we promise the rooms by 4 pm." I asked if they would call me when the room was ready, "we promise the rooms by 4 pm." So we left to return at 3 pm. Is our room ready? "We promise the rooms by 4 pm." So I told her we would be waiting in the lobby so please let us know when the room was available and again, "we promise the rooms by 4 pm." And sure enough, at the magic hour, the room was available. Overall, for $280 for one night, I would go elsewhere next time.

"Vaca time"

User 24/07/2017

BW Edgewater was located across from water's edge hence Edgewater. Very nice location in Seward and close to restaurants and Seward based activities including Exit glacier and whale watching tours and charter fishing. Parking by hotel was limited but had overflow parking within walking distance.


bmcconaster, Jacksonville, Florida 20/07/2017

Amazing people and staff! Such diverse group of people staying there! Such friendly staff here despite the short summers. Didn't get to see much wildlife, but I did sleep good. Clean room, hospitable staff and beautiful view!

"Amazing Service & Staff!"

Gail M, Freeport, United States 17/07/2017

This hotel was very clean, the rooms were spacious, and the staff were extremely accommodating and friendly. Their breakfast had a wide variety of selection and was excellent. Well worth the money. They also looked after our luggage until we departed on our cruise, and shuttled us to the ship!! Wonderful group of people!!

"Nice Hotel"

User 11/07/2017

We stayed here for one night with adult children. The people at the front desk were very friendly and accommodating. We had asked for a rollaway and they had it set up in the room and then checked that we had gotten it set up. The beds were comfortable. The rooms are not very spacious so we were pretty squished with our luggage. The rooms were clean, a bit worn. Liked the sink outside the bathroom. We had to pay a lot of money to stay here (hotels in Seward were expensive for the dates we were going to be there). Hotel is located right next to the small downtown area (a couple blocks long) and the Sea life Center. It is a little over a mile to the harbor area. The breakfast was good and well maintained. Also able to sit in breakfast area in the evening for a family game of cards which was nice. Overall liked the hotel, it just didn't match the amount we had to pay for our stay.

"Average, okay for 1 night"

Katie_Luke, Cleveland, Ohio 10/07/2017

We booked online and early and got a great rate (@ $140). Many others checking in at the same time as us had paid more than $300. This is NOT a $300/ night hotel! We had an interior room that faced the lobby (did not know this on booking, would have never chosen it) - the one window in the room was frosted over and you couldn't see out of it. Because of the frosted window, the entire room was dark and not well lit. As many have said before, the breakfast is typical chain hotel offerings and is very crowded in the mornings with very limited seating. PROs: We did appreciate the location, being right across the street from the Sea Life Center and the complimentary shuttle to the cruise port. The coin-operated laundry room was very useful, as we had just completed 5 days on land before getting on our cruise. The front desk staff was friendly and helpful.

"Great experience at BW Edgewater in Seward"

monumentfishwife, Monument, Colorado 10/07/2017

Overall our experience at this BW was good. The hotel staff were all helpful and friendly. The breakfast was excellent with very attentive breakfast room staff. Although our room did not overlook Resurrection Bay, it was a pleasant view. The internet was quite good (for Alaska and even good by lower-48 standards). We also used the guest laundry. Although there were only 2 washers and 2 dryers we were able to get our clothes processed pretty quickly. I would definitely stay at this hotel again if I ever have the opportunity to stay in Seward again.

"Great stay, great location"

Karen R, Greenville, South Carolina 10/07/2017

Location was great - could walk around downtown to all the stores and restaurants. Our view from the room wasn't great, but that was to be expected since those rooms were not available in May when I booked. Otherwise, everything was very good - clean, quiet, comfortable - good hot breakfast. No problems with service. Would definitely recommend.

"Great hotel with prices for short season but can improve breakfast"

Danuza, Cambridge, Massachusetts 07/07/2017

The hotel is nice, clean and comfortable! Showers and bed are good! Space is small but enough. The shuttle service is a plus, since it is hard to get taxis. The shuttle guy was very nice and talked about the city! The staff at front desk are friendly and Kelsey was super nice and welcoming! I give a lot of credit for the courageous business people who have a place that will only be open for one season! I do not mind paying a little more to help them survive, however, the only reason I do not give 5 stars is because you pay a lot of money for breakfast to be included and the breakfast is not that good! There are mostly unhealthy stuff and the typical American eggs and bacon. They only had bananas for fruit options and no fresh juices. If they improve breakfast, everything will be just right!

"Great stay, upgraded, friendly staff at reception but ordinary breakfast"

Mooliday, Melbourne, Australia 06/07/2017

We were upgraded during check in, by the general manager - HAPPY! The room was the corner sea view facing room, spacious and comfortable. Location was awesome, we walked along the bayside and saw adorable sea otters playing in the water while many families parking their camper vans & setting up fires for BBQ dinner. The only cons was the breakfast. The breakfast area was small and over crowded while the food was not great at all. We ended up eating out for the rest of the few days. Other than the breakfast, we enjoyed the stay very much.

"Great, safe, clean."

Mizb29, N Saint Paul 06/07/2017

Loved the Best Western. We had a 2 queen room with a balcony on the 3rd floor. Front desk help was great, breakfast very good. Great location and great views. We walked across the street to eat. Wifi could be better.

"Whales in the bay"

travelerfromsj, San Jose, California 05/07/2017

We booked a room with a bay view and balcony. The room we had was a corner room, overlooking downtown on one side, and a parking lot and the bay on the other. While standing on the balcony, we were lucky enough to see whales in the bay one morning, just coming up for air! (bring binoculars). For me, that made booking the bay view completely worthwhile. There was also an otter that showed up frequently near the shore. The room itself was very simple, but felt comfortable after staying there for three days, and had lots of light with the curtains open. The bathroom was tiny, and just contained a shower/bath and toilet. The bathroom door opened right out onto the vanity area, so we learned to open it slowly, so as not to bang into anyone standing at the sink. The eco-friendly soap and shampoo dispensers were a plus. There are lots of restaurants and the Sea Life Center nearby, so the location is good, unless you really want or need to be by the harbor (which is more than a mile away). Note that there is only street parking near the hotel. Signs say that you can only park on the street for two hours during the day before 6 pm, but the staff said that this isn't enforced. If you don't want to test this, the hotel has their own dirt parking lot about a block and a half away. We were always away during the day, and so we just used the street parking at night.

"Seward Edgewater"

N132YCrobertp, Tempe, United States 05/07/2017

The staff at the Edgewater are WONDERFUL. They are very helpful and patient. They are pounded due to the cruise ships. The customers from observing are demanding and not always patient. Staff never flinched The hotel is in a GREAT location, BEAUTIFUL location!!! It is across from the Sea Life Center and within walking distance to shops, restaurants, the brewery, etc. Just a block from the water, across from the park. We did not partake in the breakfast buffet although it smelled wonderful. Facilities were clean. vending machines for water/soda/microwavable frozen items was in the basement. There was a snack vending machine on the first floor but it didn't work. It took money and guests had to be reimbursed at the front desk. The only room issues we had were with bedding and water pressure/water temps. The bedding was rough, one bed leaned and the water pressure/temps left much to be desired. There was noise from above and next door but the walls are a little thin. OVERALL, we would go back. HOWEVER, we would ask for a room on the higher floors.


R308ZFrobertc, Seward, United States 29/06/2017

Front desk staff needs to improve, room is ok - needs better mattresses, hot breakfast items need improvement. They need to stay up on repairs as our room was missing the screen for the deck door and we couldn't open it to get a breeze without letting bugs in.

"Clean rooms, nice size. Average breakfast"

Kate B, Chesapeake, Virginia 27/06/2017

Arrived to Seward on a chilly, rainy day. Not much parking outside the hotel, had to go a little further up to the open lot. Room was clean, nice and spacious. The beds were comfy and provided a good place to sleep for the night. The breakfast the next morning was average, but very busy and packed (kind of arranged in an odd, hectic manner). Overall nice hotel.

"Average quality yet pricey"

Vijay M, Santa Clara, California 26/06/2017

The ocean view room was overlooking a parking lot at an angle where the ocean view wasn't really a view. The room was tiny and in a corner of the building. There was no parking near the building to be able to unload and load luggage.

GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
We are truly sorry that your stay was not all you hoped it would be. Unfortunately the city is working on our sidewalks and they had our loading zone blocked off making it more difficult to load and unload your luggage. We thank you for your feedback, and hope you enjoyed your visit to Seward and Alaska.

"Nice place, good location."

Sheri T, Everett, WA, United States 25/06/2017

hotel looks new. It is right in town by the water so -convenience with a view! Room was nice but a bit crowded. One queen bed would have been better than the two full size beds. Good breakfast with hot egg and meat offerings everyday. Shuttle picks up out front to take you to the harbor or various eccursions.

"Excellent location, comfortable stay"

GrammyFL, Panama City Beach, Florida 25/06/2017

We stayed at the Best Western Edgewater for one night prior to boarding a cruise. The hotel is in a great location, right across the street from The Cookery Restaurant which was excellent, and the Sea Life Center. The hotel was clean and our inside room was quiet and comfortable. With no outside window, I was able to sleep better because less light came through our window to the lobby, which is helpful when daylight is all day long. The staff was friendly and helpful, the only improvement would have been if our room was ready on time -- it was about an hour after check-in time when we got into the room. Breakfast was alright, about what you would expect. Overall we had a very nice stay and I would recommend this hotel.

"Great location but the room was missing basic items"

szatanek, Elko, Nevada 18/06/2017

The location is great and my room was cute. However, this property is missing some of the basics. Alaska is cold in the winter and the summer if you are not from that area. My room had no extra blanket and the heater did not work. Alaska is very sunny in the summer. My room did not have true blackout curtains. It let a lot of light in. The alarm clock in my room was very complicated to set. But luckily I didn't need it since I was already awake from all of the light in my room. Being on vacation and waking up at 4:30 am is not my idea of a vacation. The parking at this property is very complicated. They have limited parking onsite and then they have an overflow lot. The night I stayed here I paid over 300 including taxes. I am sorry but for 300 dollars, this property should go the extra distance and fix some of these things.

"Great location and helpful staff"

User 14/06/2017

We stayed here during our trip to Seward. It was easy to find, almost at the end of the road, with a good view of Resurrection Bay. This is easily walkable to the Alaska Sealife center, shops and restaurants. Lobby was fairly large, with the eat-in/dining area adjacent to it. Check-in did not take long. Staff was very friendly, courteous and helpful. The rooms were a bit dated and small. We had two queen beds. For us, it was a bit tight especially there was not much space for storage or closet. The bathroom was also small. For a couple or single person, probably the room would be fine. We were given rooms in the first floor and despite that, it was fairly quiet and we were able to sleep and rest comfortably. There was a laundry room ($3 per wash, $2 per dry if i recall right). That helped especially after kayaking and hiking around the area. They have breakfast available and the menu is the same like most hotels (eggs, ham/sausage/bacon, waffle, coffee, cereal, oatmeal, fruits, bread,etc). If we needed something else, we drove to Safeway (right at the entry of the town) where we got groceries and Starbucks coffee. There's a refrigerator and microwave in the room so that helped when we had leftover food. We are giving it a 4 out of 5 because despite the small space (the building likely is old), the location is very good. And the staff more than makes up for the "negative side". Every staff member we met just had a warm smile and was very willing to help.

"Overprice hotel"

294haiyanx, CA, United States 14/06/2017

We pay extra fee for the room with view, the view and the room turn us off. The room is super small and toilet function bad. The view is so so...The hotel doesn't have a parking lot, you will have to park in the street.

"Well located and nice views"

Ready2Go2008, suburban Boston, MA 13/06/2017

Hotel is located walking distance (1 or 2 blocks) from the aquarium and many restaurants. Usual serve-yourself Best Western breakfast was fine. You may end up parking on the street but when we were there (early June) that wasn't a problem. Warning: Restaurants in Seward close early (at least in the shoulder season) & the long days can make you think it's earlier than it is.

"Great friendly staff."

Geoff G, Nottingham, United Kingdom 13/06/2017

As a hotel I would give it 4 stars, but I have given it 5 stars because of its warm, courteous and helpful staff. More of that later. The hotel, like all hotels in Alaska is expensive compared to most places, but this is a fact, and there is little choice in the matter, especially in the warmer months. Tour operators have I suppose got to make their money whilst the sun shines, and that goes for the hotels also I presume. I assume pretty well everything has to be imported from elsewhere. There is also not enough supply to meet the demand. Having said that I have to say that this hotel was very welcoming, clean, and all of our needs were catered for. The room was quite large with all the usual offerings. However the microwave oven was a nice touch and useful. Nice quiet location, and not far from the major attractions. The breakfast is not a full breakfast as we know it, but there was plenty of food and drink choices. Hot porridge and scrambled eggs plus sausages etc. were available. We thoroughly enjoyed our stay. Coming back to the point of staff. I am a nature lover and I don`t know how it happened, but I left home without my binoculars. For me this is a tragedy, but I happened to discuss this with the receptionist and he immediately said that I could borrow his for the three days that we were there. Nothing was asked for in return.....just a gesture of good will......Thank you so much Kyle. I also had credit card problems on check in due to a massive overcharge by Hertz, but once again the staff could not have been more obliging or helpful. Hence the five stars. Very nice stay.....My wife and I really enjoyed our time with you all.

"Overpriced bay view"

Hifast, Dayton, Ohio 11/06/2017

One night in Seward and paid a premium for a bay view (reservation made via telephone with the property). Got a first-floor room with the balcony at street level and the view obstructed by a tree. Not worth the premium. Recommend you ask what floor the room is on before booking. Parking lot (gravel) is also a block and a half away, near the police station. Hotel is a mile (not-so-scenic walk) from the wharf and boat tour operators. Hotel is a convenient half-block from the Alaska Sea Life Center. Good news: This hotel is right across the street for the best restaurant in town (The Cookery).

"Great location, friendly staff"

DP_Canadian, Hamilton, Ontario, Canada 30/05/2017

We stayed here for 3 nights in the King balcony room - the bed was comfortable, the hotel was quiet, and we had a great view of the bay from the balcony overlooking the bay (standing room only though). The staff were very friendly, especially the breakfast hostess who put up with us showing up early! Breakfast was good with lots of options - the typical BW buffet breakfast with eggs, ham, biscuits and gravy, waffles, toast, muffins, yogurt, cereal, oatmeal and fresh fruit. The breakfast area isn't very big, but we are early risers so never had a problem with seating. The hotel room is compact - the sink is outside the bathroom, but this seemed to be typical in Alaska, and there wasn't a lot of space to store coats and luggage only a small closet on the other side of the room from the door. It worked ok for us since we didn't have lots of suitcases. Would definitely recommend this hotel for anyone staying in Seward.

"Seward charm"

Priscilla K, Auckland Region, New Zealand 30/05/2017

Nice hotel and decor. We had a harbor view room with a small balcony. Clean, good service, good breakfast. King bed was average comfort and bathroom was small. Desk, chair and couch for sitting was handy

"Decent place to get some shuteye"

User 29/05/2017

This hotel was nothing special, but had a comfortable bed and ok free breakfast. The room was a bit outdated, and you could even tell from the Best Western sign that they have not upgraded this hotel to the current new Best Western model with the updated logo. The room had a strange door that opened up to a balcony that faced indoors into the lobby, and this door only had a little flip lock that was not secure at all, so it sort of compromised the security of the main door to the room. The TV was fine, and free wifi. Pillows were really thick, so a little hard to sleep if you like thinner pillows. Nothing major to complain about, but nothing amazing either.


Jon W, Elida, Ohio 25/05/2017

The hotel is an excellent choice while staying in the area. They have a shuttle that picks up at the train station, will drop you off at cruise ship and take care of your luggage. The rooms are in like new condition and ours had a balcony facing Resurrection Bay. The breakfast choices were excellent as well. The city of Seward has a free shuttle that stops all over town and is only steps from the hotel.

"Three Nights at the Edgewater"

Gregory M, Princeton, TX 24/05/2017

Stayed three night at the hotel. Located on the South part of town adjacent to the Alaska Sealife Center. Room was very clean and the staff friendly. We had an "inside" room which means there was no window to the outside world. We asked about upgrading and the $100+ extra a night was not worth it. Breakfast room was small but we got there close to opening time and didn't have a problem. It was very crowded later! Food was good but sausage was usually undercooked. (There is a microwave handy.) Internet was flakey and we often did not have internet service. Parking can be an issue depending on when you get to the hotel.

"Adequate accommodations with some issues"

wolfepaxx, Blue Bell, Pennsylvania 23/05/2017

Good location on the bay. Great water view but balcony only offered a view - no sitting. Hotel needs to replace sheets. Housekeeping left a lot to be desired. Didn't fully make the bed or take all of the dirty towels on the first night, and completely missed cleaning our room on the second night. Very helpful staff. Manager apologetic and provided compensation for poor service.

"Great location"

nkparrish13, Anchorage, Alaska 22/05/2017

Very helpful staff, excellent location, quality rooms, decent price. The tv dide work, but we disnt have time to report it/didnt really care that much. Small inconvienience. Overall very good experience.

"Some problems on our stay"

santamonica2006, Milton Keynes 20/05/2017

The hotel building is very charming and the location is great: by the bay. There is no hotel parking. You have to leave the car on the street bays in front of the hotel where signs warn you that the max parking time is 2 hours. We have been told by reception that this is not reinforced unless you are parked facing the street rather than into the parking spot. The room is very small with not enough wardrobe space. The sink is outside the tiny bathroom. During our stay the room was not cleaned properly (the carpet was not vacuumed, bathtub not cleaned, areas not dusted). If you want your bed changed then do not leave your pyjamas on it! This is because they have a rule that if you leave ANYTHING on the bed they will not touch it. This is the first for me. All other hotels I've ever stayed in, your pyjamas would not interfere with bed making... The reception staff were great! Very helpful and friendly! Breakfast was alright. Nothing special.

GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
We thank you for your stay at the Best Western PLUS Edgewater, and we are happy that you enjoyed our location and front desk staff. While the most convenient parking is street parking, we do have our own private parking lot a block from our property. I am very sorry that the housekeeping stay over service was inadequate, and I appreciate you bringing it to my attention so it can be addressed. We take pride in the cleanliness of our rooms, and we hope the next time you visit us we can make up for this visit.

"One night stay"

desireeo753, Wasilla, Alaska 08/05/2017

The rooms were clean and had AC! The hotel is situated in a great location next to the water. We had a step out balcony facing the mountains. Remind staff to check the pump containers, as the one in the tub for shower gel was empty and the lotion in the vanity area was empty. The pastries were hard at breakfast, otherwise the staff person worked hard at keeping food out. Staff was all very courteous and professional.

"Great Location and Service"

Boatchick9, Anchorage, Alaska 06/05/2017

Nice, clean room and service that is trying very hard to please. The best part is being across the street from The Cookery. They are awesome. Also in walking distance are several places anyone visiting Seward should see. Try to get a quiet room.

"Great location"

Yellowstone75, Salt Lake City, Utah 06/03/2017

We stayed here for 2 nights in August. The Hotel is located across the street from the Alaska Sea Life Center and very close to restaurants and bars. No car needed to eat and drink. The room was clean and in good condition. They offer laundry facilities which were convenient because we were traveling light. The continental breakfast was on par with most hotels and good. The only issue I had with this place is the parking situation. It would be nice if they had onsite parking. There are some spots on the street, but if they are taken you have to park across the street next to the Sea Life center. Overall a good experience.

"Average enough."

Ginge59_12, London, United Kingdom 28/10/2016

We had booking issues, but putting that to one side, I was not as impressed as I might have been. The receptionist was great and really helpful...but breakfast was a typical 'help yourself' which is almost identical to the one we had in another hotel of a different chain. The room was adequate, small and nothing special, OK for 2 nights, but in this part of the world where rooms are limited you might be pushed to find anything better. They recommended the restaurant 'over the road' (The Cookery) but it wasn't our thing.

"Hotel well located"

shark939, Luton, United Kingdom 05/10/2016

Hotel is in downtown Seward close to the bay, local restaurants and the Sea Life Centre. The rooms were clean and adequate for the short stay although I did not have a sea view.. Staff were polite and helpful. Ideally placed.

"Value for money"

Andrea B, south yorkshire 05/10/2016

We stayed in the Edgware hotel during a recent tour of Alaska. Seward is a quaint place worth a visit. Hotel good , breakfast facilities very poor , we didn't have a place to sit to eat which was disappointing , due to coach schedules the whole hotel seemed to need to eat at the same time which just wasn't possible. Clean comfortable rooms , would have liked a sea view .

"Excellent location and helpful staff"

nan725, Decatur 30/09/2016

Very good breakfast with plenty of selections. Staff gave great suggestions for dining nearby. Within easy walking distance of SeaLife Museum and just across the street from the shores of Resurrection Bay.

"Beautifully situated hotel in downtown Seward"

MADPhilOxon, Purley on Thames, Reading 29/09/2016

We stayed at the BW+ Edgewater Hotel for 3 nights, having booking a room with a bay view and balcony. The hotel is ‘downtown' and there are restaurants nearby and aquarium is also close. The ferry terminal, however, is in a separate part of the town (where there are other restaurants) and is about 1.5 miles away. The room allocated to us was on the 3rd floor. The situation of the hotel and our room overlooking Resurrection Bay was idyllic. We had very good weather for our stay and so could see the peaks surrounding the bay. These would probably be invisible when the weather is less clement (as it often seems to be in Alaska). The hotel is not cheap (we paid about $310 including taxes per night for our room with a king bed), but Alaskan hotels never seem to be cheap. The staff were friendly and helpful. There were many paintings by local artists hanging on the walls for guests to purchase if they wished. We parked our car outside the hotel having been reliably informed that daytime parking restrictions were not enforced. I believe that the hotel has a parking lot some way removed from the hotel, but we did not use it. The room was, on the whole, very satisfactory. However, the balcony was small and there was no furniture for it. None of the room furniture would have been appropriate for the balcony. Strangely, the wash basin was separate from the shower room and lavatory. Even more peculiar was the fact that the liquid soap dispenser (there was no soap bar) was attached to the large mirror over the wash basin and the mirror wobbled alarmingly when soap was dispensed. There was some street noise that seemed to be mainly from motor bikes in the night. Breakfast (included in the room price) was adequate with standard self-serve buffet-type fare, but it was nothing special. I must admit that, after our third day, we were rather tired of eating off (small) disposable picnic-style plates using plastic cutlery and began to yearn for crockery and proper silverware. If we had stayed another day, I think we would have looked outside for breakfast.

"Nice mid range hotel."

cheetahguy, tucson 22/09/2016

This is a nice budget to mid range hotel near the waterfront. It is located on the south end of town, directly across from the Alaska Sealife Center. In the heart of historic downtown and beach. However, it is about a mile south of the small boat harbor (which has some nice seafood restaurants). Only complaint is the sink (which is outside the bathroom) has no counter space at all. Overall however hotel is nice with interior room entry and a large lobby. I would stay here again.

"Good Location & Accomodations"

Legamania, Denver, Colorado 21/09/2016

My wife & I stayed here recently during the last leg of our Alaska trip. We picked this hotel based on the high reviews on TripAdvisor and the price which still wasn't cheap but comparatively for Alaska, it was decent bang for the buck. The staff was very courteous, helpful and friendly. The hotel itself was clean and in good order as was the room. The bed and pillows were comfortable. We had a small balcony that allowed for a limited view of the water and mountains which was nice. There was a decent sized tv that offered plenty of channels. My only two complaints about the room was 1) the tiny, over-crowded sink/vanity outside of the bathroom and right next to the entry door, 2) the loud wall mounted ac unit. The complimentary hot breakfast was pretty standard. Not amazing but pretty average for what you get with this class of hotels. We were able to find something to fill us up each morning which was great since it's one less meal to pay for. They offered complimentary coffee 24 hrs a day which we took advantage of. The hotel's location is awesome as the water's edge is just a block or so to the east and the downtown shops & restaurants (not to be confused with harbor/port area which is to the north a mile or two) is just one block to the west. Parking can be a challenge as they don't have a designated parking lot. You have to compete with downtown street parking and a couple of times we had to park a block or two down the road from our hotel. Overall we enjoyed our stay and would definitely stay here again the next time we're in Seward as long as the price is right.


MDEliz, Maryland 20/09/2016

I routinely stay at Best Western and I am pretty loyal to the chain. While this was not the best Best Western I have ever stayed in, it worked for the 2 nights we were there. I had a waterfront room with a small balcony on the second floor. It was quiet. The breakfast was good. My only problem was that the water was draining very slowly in the shower and the toilet. I was told this happens at the end of the season. I guess they need to pump the septic tank or something. Parking was on the street. I would stay here again.

"Nice hotel. Great location"

User 18/09/2016

Great location in downtown Seward. Walking distance from the all the eating joints. Fantastic views. Clean hotel n rooms. Helpful staff. Had a great time. Wifey thought the price was lil high but everything turned out very well. Def recommend it.

"perfect location"

bfr706, Baltimore 18/09/2016

We only spent one night here during our recent trip to Alaska but it is a great choice! It is a cute hotel in the downtown area of Seward, walking distance to the water and several restaurants/shops. The hotel was clean, the room comfortable and included free wi/fi and breakfast. Great location!

"Downtown Seward"

David C, Mint Hill, United States 18/09/2016

The parking at the hotel is a little tricky. We parked on the street near the hotel. We had a room with a view and were very satisfied with our room and our view. The breakfast was all we needed and were happy with what they had.

"Good experience"

Rob S, North Richmond, Australia 16/09/2016

Helpful staff, clean room with reasonable facilities, didn't like the fact that the vanity was outside the bathroom. Room with partial lake view is a preference. Breakfast was quite average but hey, it was free! Yes, I would stay again.

"Superior customer service and a fantastic breakfast bar!!"

Elaine N, New Mexico 09/09/2016

Spent two nights here. Staff was fabulous; when we asked for a quieter room, they immediately upgraded us. Beds were comfortable and room was nice and clean, although small. The stand out was the complimentary breakfast buffet!! They had just about anything you could want- omelettes, sausage, hot oatmeal, homeade waffles, you name it!

"Where to stay in Seward, AK"

Elizabeth F, Largo, United States 09/09/2016

If you want a comfortable friendly place in the heart of the breweries and restaurants, away from the harbor, this is the place to stay. Lovely views, short walk to shops and restaurants, along with an educational walk along the water (mile zero original Iditarod Trai and a nice aquarium)l.

"Location, location!"

cvanv, 06820 08/09/2016

First of all, we wanted to spend two nights in Seward. This place is in Seward. Second, we wanted to be near the water and we are, with a very nice view, too. We also wanted to be in the main part of town, near the restaurants and the main local town attractions. Scores there too. This is NOT a Ritz. It is a pretty good Best Western. Not a ton of better choices here. We are at tail end of season and paying $170 a night plus tax. I read that others paid over $300 a night. If this place were not where it is, I would have balked at the price. But we are happy to be here. Location, location! Courteous staff, too.

"No Frills Hotel but Conveniently Located..."

User 08/09/2016

A place to rest your head but don't expect too much. The bedding and room amenities were basic. Very close to the waters edge and park as well as the downtown shops. Continental breakfast comes with the room rate, which is an added bonus.

"Okay hotel for an okay price"

RinTjH, Bleiswijk, The Netherlands 07/09/2016

The hotel was okay for an okay price in comparisson to other hotels in Seward. Parking is on the street. not a lot of parking in front of the door. The front desk and the welcome was very nice and super friendly. You have to pay extra for a bayview room, and we did not get a lot of bayview. Breakfast was mediocre. Location is great! closeby the the aquarium and a few places to get some diner. If you stay 1 night, it is perfect.

"Great Start to our Cruise"

bberheim, Minneapolis, Minnesota 07/09/2016

Our group flew into Anchorage, took the train to Seward and spent one night at the Best Western Plus Edgewater Hotel. We were pleasantly surprised after a "questionable" night at an iffy hotel in Anchorage. We arrived a little early, as the train got in in the morning, but they were able to store our bags which allowed us to wander the town a little. Very helpful (if perhaps a bit over-caffeinated) front desk assistance. They gave suggestions of things to see, tours to take, restaurants to enjoy, etc. The room was quite comfortable, and I slept wonderfully! Really enjoyed the breakfast - and won't forget the kind-hearted kitchen worker who yelled across the room "Turn it over" when the waffle maker started beeping at me... oops... newbie waffle maker here... We had a good laugh over it, though - and the kitchen worker made it very enjoyable and fun. Also - loved the shuttle service to the hotel from the train AND the shuttle service to the ship - that really saved us a lot of money. I did find the price to be a bit high - but realize that this is the time of year that they can make up for the upcoming slower season.

"Nice stay for pre-cruise."

parsleyt1, Inverness, Florida 07/09/2016

Nice area lots of good restaurants close, hotel is very adequate. Hotel staff was very helpful and courteous. Close to the waterfront. Lots to do. Pre-cruise stay and went on the Kenai Fjords National Park Tour.


Adagio_Travelers, Champaign, Illinois 06/09/2016

We stayed 2 nights at the Best Western Plus. Our room was located on the first floor which was directly across from the Cookery. It was a small room with 2 beds, one window the faced the street. Our air conditioner was on as well as the heater. We finally had to open the window to get some fresh air only to find out that the guests that smoked came out the front door and stood in front of our window to smoke. We were lucky when we asked them to move away from our window as they smiled and obliged our request. Maid service was marginal and the room was not as clean as it could have been. The last morning we were there, the toaster in the breakfast area set off the fire alarm. It did wake you up!! Breakfast was good and shuttle was good.

"Clean Hotel, Great Location, Excellent Staff"

spitzy135, Buffalo, NY 05/09/2016

Let me start by saying that most hotels in Alaska are pretty basic. We knew they were going to be expensive for what you get as compared to other areas. So what we were looking for in Seward was clean comfortable accommodations in a good location for an affordable price. The Best Western Edgewater definitely fit the bill. The staff is excellent, very friendly and helpful, and the hotel and our room were meticulously clean. The 2 double beds were adequate, and very comfortable. The bathroom was small, but updated. The room contains a convenient small fridge and microwave and provides free Wi-Fi. This hotel has a center atrium, with rooms surrounding it. We opted for a standard interior room that did not have windows. The price was a little cheaper and we were just fine with it. The only issue you may have is if there is any activity in the atrium area, you will hear it in your room. There was some activity early on, but it was very quiet once we were ready to retire. Just wish these hotels (and this is even true of the more expensive ones) would have doors that close more quietly instead of slamming shut. The only real complaint we have is they have a goofy setup with their heating/cooling. You cannot set the thermostat to cool, even though it has a lever for it. The thermostat is for heating only. For air conditioning there is a remote for the wall air conditioner. We had to call the staff to come in and show us how to work it. The TV setup was equally strange and not user friendly. You would never figure it out on your own. They either should leave directions in the room, or get easier setups. To their defense, when we called, staff personnel came over immediately to assist us and were very friendly and helpful. We assume this is the drill for new patrons! They serve a complimentary breakfast starting at 6am that had several hot and cold choices. This worked great for us with our early excursions. The hotel is located right across the street from the Sealife Center, and many good restaurants are nearby. Check out Thorns for a “Bucket of Butts” (halibut that is!), and Seward Brewing for a good beer selection and very good reasonably priced food. Also check out Eureka Pizza in the harbor area for a large variety of good, very reasonably priced pizza. The hotel provides a complimentary shuttle service that runs from 9am till 5pm, plus there is a free school bus shuttle service in Seward that runs every half hour in a loop taking you back and forth from here to the harbor/train area from 10am till 7pm. You can find the schedule on the City of Seward website. We used Exit Glacier Guides to transport us back and forth to Exit Glacier for $10 each round trip (pickup is a couple blocks up from the hotel), Seavey's Iditerod Tour picked us up and dropped us off very close to our hotel, and Major Marine dropped us off at our hotel too. We arrived in Seward off the train and left by bus via Alaska Tours and Travel, and we were able to get around very easily without a car. The hotel will also hold your bags free of charge. We checked out in the morning, and left our bags with them while we did our sightseeing. We picked them up later in the afternoon for our ride back to Anchorage. We booked this hotel on Expedia pretty early before the season started and secured a reasonable price. Rate was slightly over $200/night in mid-June. We find we get better pricing when we book early, and Expedia will refund the difference if the price goes down after you book as long as it's a refundable rate. Some of the comments we have seen complain that this hotel is not up to standard as compared to other best Western Plus hotels. That is probably true, but it definitely is up to standard and above with comparably priced Alaska hotels. Let's face it, these aren't resorts. You come to Alaska to see the beautiful scenery and wildlife and enjoy the great outdoors. You will spend very little of your time in the hotel. We found the Best Western Edgewater to be a quality hotel and an excellent choice for our stay in Seward, and highly recommend it!

"This Was A Let Down"

keno763, Minneapolis, MN 03/09/2016

This is a beautiful hotel that is centrally located. The location is perfect, it is clean and it's quiet. The staff were wonderful. We had a tour get back late, leaving us stranded and they sent out their shuttle even though it was supposed to have stopped for the day. Unfortunately, this hotel just doesn't provide value for the money paid. This hotel had the smallest rooms and most meager breakfast that we encountered during all of our time in Alaska. On our second morning we all decided we didn't want to eat breakfast in the hotel again so we went out. We had a balcony that provided a beautiful view but it was so small you could only stand on it. There are no chairs on their balconies because they won't fit. At night it got cold in the room and we found no additional blankets. Only a thin blanket was on the bed. I picked this hotel because my mother-in-law, who has mobility issues, was traveling with us and I wanted a hotel with an elevator. The balcony was a splurge. I realize that Alaska prices, and Seward in particular, are higher, but $300 per night is a bit high for such a basic hotel. And that was a discounted rate!

"Excellent Location"

Ivan B, Stoke On Trent, United Kingdom 01/09/2016

Although the room was a bit smaller than we are used to, the quality made up for it. The location is also excellent as it is close to the sea life centre, harbour & shops. Staff were very friendly & helpful. I would not hesitate to stay here again or to recommend it to friends.


Microg0, Atlanta, Georgia 30/08/2016

Ok hotel, though not up to Best Western Plus standards. Rooms are fairly small, only one (slow) elevator and no dedicated parking... You have to park on the street, after finding a space, then bring your luggage uphill or downhill. Location is good if you want to go to the Sealife Center (great place to visit) just down the street within easy walking distance. So is the old town of Homer. If you want to go to the small boat harbor (where the glacier cruises leave from) you need transportation. Staff is great. Prices are quite high, even for Alaska.

"Excellent Handicap facilities"

Jack L, Fort Myers 29/08/2016

Hotel is very handicap friendly; They are good about letting you store your bags before and after checking in/out. Breakfast is also good; only downside is they are only open in summer They also offer a shuttle service but it only runs 9-5. There are other shuttles in town so this is not a big deal

"Nice place"

Michael C, Somers Point, United States 29/08/2016

We checked into this hotel on 8-22-2016. Nice, clean hotel with nice people working there. It's right in downtown Seward across the street fro the Hotel Seward. We walked 2 blocks to bars and to get food. There's a breakfast shop on the water right across the street.It's about a mile from the seaport where we got on a boat for a wildlife cruise. I would absolutely recommend this hotel to anybody.

"Find Another Option or Another Location"

rob2250, Los Angeles, California 29/08/2016

I'm surprised by some of the positive reviews. Below is my feedback regarding my stay here. 1) Better train front desk reps so that they are more customer service oriented both in what they offer and in their tone/delivery. We asked for a later check-out (3:30 pm). The whole reason we went to Seward was to take a cruise. The cruise ended at 2:00 pm. The response from the front desk person was snippy and dismissive in tone. She advised that she could not help with that but that I would have to wait till morning and ask the head housekeeper. This front desk person was also handing off the front desk to her morning replacement, Justin. The next morning when I went to the front desk to make the very same request Justin was still at the desk. He without a word said that a late checkout would not be a problem. It appeared as though the first rep simply didn't want to be bothered and was more concerned about leaving for the night. 2) Upgrade the A/C units. They are old and the output on a hot summer day was not adequate. It was also difficult to access (near the floor) and difficult to read the controls. 3) The bed was the worst. It was like a giant spring board wrapped in cloth. The slightest movement by one was felt by all. The pillows were also spongy and very uncomfortable. 4) The noise transfer from floor to ceiling was really pronounced. We could hear ever step from the guest who was above us. It made taking a short nap the following afternoon impossible. 5) Value: our room rate was over $300.00 per night. The only reason I chose this hotel was because of online reviews in comparison with others in Seward. The price is comparable of better quality hotels in larger cities but does not make sense given the location and all of the other negatives itemized above. Positives: The showers were hot and great water pressure. We also like the soap/shampoo dispensers. They were clean and convenient.


Elsie J, Cody, United States 28/08/2016

Short walk to the Sea Life Center, where you can also catch the FREE City shuttle to a number of stops in town including the Safeway grocery store. Great Shuttle service to the area where the National Parks Fjords Tour leaves from and also some great seafood eating places are located..

"Good hotel in great town"

Nirali K, Peachtree City, Georgia 26/08/2016

We stayed at the Best Western while we were in Seward. The hotel is a bit dated, but the staff was great! They were very helpful in deciding where to eat and what attractions to see. We were exploring the city for most of the day, so we didn't stay in our room that often, but it was a very convenient place to stay, an easy walk to restaurants and local attractions.

"Enjoyed this Best Western"

flomap, USA 22/08/2016

We had a room with a water view and it was great. Our balcony wrapped around the side of the building and offered a nice view. The room was very clean and nice. The front desk staff was very helpful. The breakfast area could be a bit larger---it gets pretty crowded at times. I believe there may have been some tour groups at the hotel and perhaps that would explain the heavy traffic in the breakfast area at certain times. We had a car and had no trouble parking on the street adjacent to the hotel. All in all, we liked this Best Western very much.

"Excellent service, great location and superb views!"

Rhys J, Llanbedr, United Kingdom 22/08/2016

My wife and I stayed here for 1 night on a room only basis during our escorted tour of Alaska with Titan Travel. The hotel, on the shore of Resurrection Bay, is conveniently located to explore all that Seward has to offer and is within easy reach of attractions, restaurants and shops. Attractions we enjoyed and worth visiting included Seward Harbour (a short walk from the hotel and a great location to spot sea otters), Scheffler Creek Lagoon (an important habitat for all five species of Pacific salmon), the Alaska SeaLife Center (Alaska's first class aquarium and marine mammal rehabilitation facility) and the Benny Benson Memorial Park (a memorial to Benny Benson who aged 13 designed Alaska's flag in 1927 while living in Seward). We were welcomed at the hotel by friendly staff at the end of our scenic drive from Wasilla via Anchorage along the 127 mile Seward Highway and the Kenai Peninsula to Seward. We were allocated a well-appointed guestroom at the front of the hotel offering two very comfortable beds, a lovely en-suite bathroom with complimentary toiletries, a flat screen tv, a fridge and microwave (very useful - thank you), tea/coffee facilities, air conditioning and a table and chairs. However, within half an hour of our arrival we found a problem with the bathroom which we reported to Reception. The Reception staff tried to sort out the problem but decided that a plumber would be required and would not be available until the following morning. The staff were brilliant in dealing with the situation and quickly found us another guestroom on a busy night at the hotel – thank you so much. Our new guestroom was an upgrade as it was much larger, had a king-size bed as well as a balcony with breath taking views of Resurrection Bay. It was very clean and comfortable and the complimentary Wi-Fi internet access offered a good signal throughout our stay. The self-service breakfast in the restaurant was filling and included cereals, yogurts, fruits, assorted breads, muffins and waffles, cheeses and cold meats and freshly cooked scrambled eggs with plenty of tea and coffee. Thank you to the staff for their excellent service and would recommend this conveniently located hotel with superb views as a base to enjoy Seward.

"Edgewater in Seward, AK"

User 21/08/2016

Very disappointed in age/condition of lobby furnishings, as well as overall size of our room and cleanliness of our bathroom. All substandard based on $ value and other BW Plus hotels. Beds and shower were nice.

"Hands down best front desk staff we have ever seen "

MMParrish, Westminster, Maryland 20/08/2016

Stayed in Seward for several days. We spent some hours down in the lobby area relaxing or waiting for shuttles Non stop each shift of the front desk was fantastic. They offered recommendations for food, called to check cost on taxi for exit glacier, called taxis for us, handled bags etc. every single person at the front desk was cheerful and friendly. We have never seen a staff at a hotel this good. We will contact best western to relay kudos after we get home.

"Nice hotel in a pretty area"

Globetrotter91011, Plattsburgh, New York 19/08/2016

I believe our room was a "room with a partial water view". Well if you went out onto the balcony and looked to your right between the trees you could see water. It didn't bother us at all, but I wouldn't pay extra for a water view. You just walk across the street and viola there is the water. It is truly a beautiful scene. The room was clean and suited us just fine. However, the air conditioner window unit was quite noisy The location of the hotel was near quite a few eateries. The breakfast was fine but can get pretty crowded. After checking out and driving 1 and 1/2 hours, we got a call from the hotel saying a rain coat had been left behind. We turned right back around and were super grateful for the call. I would have been a sad camper without my raincoat in Alaska. Thank you!

"Comfy room, convenient location and friendly service"

MinibearX, Shanghai 19/08/2016

One night stay at this hotel in Seward. It's not right next to the harbor nor train station, but walking distance to the Sea Life Center, restaurants and the main street. Room was small, but adequate and clean. People was friendly and helpful. Enjoyed the piano play at lobby. Hot breakfast in the morning the shuttle bus from train station were helpful to tourists. Enjoyed our stay.

"Seward Best Western Plus"

Joyce C, Plainfield, United States 18/08/2016

The price paid was too high, the room was a standard room. We choose the mountain view because we were not going to pay approx. $125.00 more for a view of the bay. Painting was going on during our stay, the room smelled of paint and fans were left on all during the night outside our door. The fans were noisy. Front desk did nothing when we reported the problem. No pool or spa at this hotel either, so the price is just for the ability to stay in Seward. For the most part staff was helpful and energetic. If we return to Seward we would not stay in this hotel, we would find another alternative.

"Great location, beautiful views"

User 15/08/2016

Great location in downtown Seward, short walking distance from many restaurants, shops, and Alaska SeaLife Center. Cookery, a highly rated restaurant is across the street. Parking is along the street but that was not a problem. Gorgeous views of resurrection bay and the mountains from the room which had a small balcony. Complimentary hot breakfast was included which was adequate.

"Good Tourist Class Hotel"

Cindy M, Colorado Springs, Colorado 14/08/2016

Stayed 4 nights. Good location near several good restaurants and the Sealife Center. Free shuttle service from the train station, no need to call as they show up every day. Hot breakfast is about what you would expect: make your own waffles, oatmeal, cold cereal, assorted breads and muffins, yogurt, and a rotating hot selection like cheese omlettes, biscuits and gravy, or scrambled eggs that are all fine, but nothing special. Check in is a bit late, at 4pm, but they are happy to store your bags. Rooms are basic, old-school tourist hotel. They do have free wi-fi and our room had a microwave and mini fridge. Nice TV. But TINY sink and zero counter space (see photo). Overall nice basic hotel, no frills, but comfortable and clean.

"Best hotel staff"

Debbie S, Xenia, United States 13/08/2016

We loved our stay at the hotel....every that worked there did a fantastic job. Justin, the shuttle driver and Savannah at the front desk went above and beyond for us....but all of the staff was great....we just felt like we got to know Savannah and Justin because we spent the most time interacting with them. They gave us great advice on the area sites, restaurants, night life, etc. They made our stay here GREAT!

"Minus one piece of luggage at BW Plus"

Mickirish, Boston, MA 11/08/2016

Our experience at the Best Western Plus Edgewater Inn was marred by one of our pieces of luggage disappearing from where it had been "stored" in the hotel lobby. We had arrived prior to check in and were told we could leave our luggage in the lobby. The lobby area was already filled to overflowing by "stored" luggage. Upon our return from our Exit Glacier hike, my suitcase was missing. The working theory was that it had been taken by another guest and checked onto the evening train back to Anchorage. I was faced with the prospect of having to get through the remaining week of our vacation with only the clothes on my back; my medication had also been in my suitcase. To be fair, a level-headed woman, who I believe was the hotel manager, offered to go the extra mile (actually the extra 352 miles) by driving to Anchorage and back to meet the train and hopefully reclaim my bag. There was a happy ending to this story; my bag was there and I was reunited with it in the morning, when I awoke to find it once again standing unsecured in the lobby. I would strongly suggest that the hotel set aside a secure luggage storage area and/or adopt some kind of claim check procedure so that no future guest needs to experience the shock and panic of this happening again. The hotel itself is in the middle of downtown Seward and across the street from the Alaska Sea Life Center. That said, it is probably a mile from the town's actual center of activity, the Small Boat Harbor. As for our room, it was one of the bizarre internal atrium rooms. On the plus side, the A/C was cool and quiet, and since the only window looked out on the lobby, it was much darker than other rooms during our vacation (19 hours of daylight can make for difficulty getting to sleep). Breakfast offered a lot of choices, including the popular make your own waffles. Front desk staff were young and inexperienced and more interested in their own conversation than in helping guests. Only the manager who helped retrieve my bag and the shuttle driver went above and beyond. All in all, though, I really don't understand how this hotel has earned the "Plus" designation in the Best Western chain.

"Great Location"

Abacus763, Folkestone, United Kingdom 11/08/2016

This hotel is wonderfully situated in this quaint town, an easy walk to the bay and the wonderful sea life centre. It is a bit more of a walk to the harbour area, but a pleasant one. We were lucky with the weather which makes everything look so much better, especially after a week of rain! Nothing to complain about regarding the hotel itself.

"Breath taking view"

User 10/08/2016

My son and I spent the night in this hotel and were blown away by the beauty of both the hotel and the view from our room! From our second floor balcony we could see the mountains and the bay, absolutely gorgeous!! Staff was very friendly and knowledgable of the area. Would definitely recommend this hotel to others!

"Very nice!"

John G, Lebanon, Pennsylvania 07/08/2016

Spent several nights here before a cruise and found it to be a great hotel. Close to the Sea Life Center and free around town shuttle. Hotel has shuttle and luggage transport to cruise ship. Very nice breakfast, although the dining area could be larger.

"Nice Compromise of Price and Quality"

Robert C, Redlands, California 06/08/2016

We stayed at Best Westerns in Anchorage, Homer and Seward as a compromise between price and quality. We were blown away by the Alaska prices for food, lodging and activities. We reserved the room through and failed to notify this Best Western of our reservation. Fortunately, they had room for us and honored the lower price we'd been quoted through The breakfast was not great, but at least it offered a breakfast. Our room was also on the small side, but the staff was friendly and a very nice restaurant, The Cookery, is just across the street.

"Too bad we didn't have more time"

Stephanie M, Tampa, Florida 05/08/2016

Phenomenal stay. We stayed here one night, so I don't have a wealth of info to share. The front desk was extremely helpful on where to go for food, getting us a taxi, holding our bags etc. They had a free breakfast in the morning which went over great for our family. The food in Alaska is expensive so anytime a meal is included take advantage of that! The only issue we had was when I tried to turn on the AC (yes it got warm with 3 adults and a child in the room) it was very loud. I ended up just opening a window instead. Most of the time we were here it rained but the local hop on hop off bus dropped you off relatively close to the hotel. They have a really big, and really nice lobby so if your room isn't ready it's a pleasant wait.

"Great Stay"

GraceLE2016, Clemson, South Carolina 04/08/2016

Great location near the bay. An easy walk to all Seward has to offer. Nice and friendly staff. The free breakfast had a large selection. We happened to stay during the hotter days of July and wished for AC, but the patio door opened onto a nice balcony and brought in cool air. We would definitely stay here again.

"Great Location, Great Hot Breakfast"

rankinlj, Lebanon, Ohio 04/08/2016

I stayed two nights at the Edgewater on my recent vacation stop in Homer. It was an excellent stay and especially a great location in downtown Homer, walking distance of many restaurants, shops, and Sea Life Aquarium. Parking is along the street but that was not a problem. The hot breakfasts were especially good with big variety, scrambled eggs, potatoes, and hot breakfast meat, Excellent desk service. One thing that was difficult was trying to work the TV with the remote, but did I really go to Alaska to watch TV. Larry R

"Excellent experience"

CatKcentralIllinois, central Illinois 02/08/2016

Hotel was great - close by to many things, shuttle from ship's dock and also to the train station. Near the school bus stop that takes you around town. Close by to lots of restaurant choices and things to do. Perfect location for our family!

"Excellent hotel"

TravelhappyEngland, England 01/08/2016

Centrally located and within minutes of everything Seward has to offer. Clean and comfortable rooms with nice friendly staff. the hotel offers a free breakfast. It's busy but choices are good. Good views over the bay.

"Away from the busy port, quiet"

User 30/07/2016

This hotel is located about a 20 minute walk from the small boat harbor. If you arrive before 7 there is a free shuttle that will pick you up and bring you within a few hundred yards of the hotel. If not then a taxi is available for about $7. The staff is super friendly and helpful. The hotel offers free breakfast that is a bit crowded and just average but on par for the waffle eating prefab egg crowd. No AC so if you arrive on one of the rare warm days the room will be a bit stuffy and you will need to open the outside door and turn on a fan. The room was a bit moldy, not overwhelming but if you have mold allergies be warned. For me, the staff and location make up for some of the shortcomings. At $300/night in peak season it is pricey for what you get.

"Best Western - best option"

Mike B, Cincinnati, Ohio, United States 30/07/2016

You would possibly find some 'neat' little B&B locations in Seward but for quality, service, location, and amenities, this hotel topped all the places we stayed during an 11 day Alaskan adventure. Despite the normal cool temperatures, Alaska can get rather warm. This hotel had adequate A/C as well as a decent breakfast, nice staff, and spacious rooms with lots of amenities. It's located in the center of the places in Seward anyone would wish to visit and is within easy walking distance of restaurants and more. I highly recommend this location. It's not a cookie cutter hotel as one might expect.

"Nice view of Resurrection Bay"

User 30/07/2016

The hotel is downtown, so it is away from the fishing docks, but it's only a couple of minute drive. The view is nice (ask for a Bay view room). It has a full complimentary breakfast. The internet is just ok, just like most hotels in the US. You can walk to several places to eat.

"Pretty Good Hotel In Seward"

MilesMereV, Brooklyn, New York 30/07/2016

Pricey but nice hotel in Seward. It's located in a nice spot across the street from Resurrection Bay. The rooms were clean and comfortable. The breakfast was better than the average Best Western breakfast with lots of options. The staff was nice enough. There is no parking lot, but we had no problem finding street parking for the nights during our stay. This hotel is directly across the street from the sea life center, has lots of restaurants in walking distance and is a couple of minutes drive from the boat dock. I was close to giving this hotel 4 stars, but just found the hotel a little pricey for what it is. Hotels in Alaska are just pricey in the summer. All that being said, we would likely stay here again, and would recommend staying here.

"Very Nice"

User 28/07/2016

My first time here. It is very clean and the staff have all been so very pleasant. Great breakfast too. Would definitely go back again. I do wish Ice was on every floor but not a big deal in the scheme of things. I would say it is one of the nicest hotels in the city

"Away from the crowd"

MH86314, Prescott Valley, Arizona 25/07/2016

This hotel has a good location away from the busy docks of Seward. Although the rooms are small, they are clean and comfortable. There are a handful of restaurants within walking distance, and the free Seward shuttle stop is just across the street. The front desk employees were helpful and friendly. The free breakfast has a good variety of eggs, biscuits and gravy, pastries, oatmeal, cold cereal, yogurt, and fresh fruit. The coffee was above average and available throughout the day.

"Decent Stay - Great Location"

CrankingChick, Tucson, Arizona 25/07/2016

We needed to stay overnight in Seward and this is the only National-brand hotel in town. We reserved months in advance and prepaid to confirm a reservation and get a good rate. When we arrived, the room we requested was waiting and there were no issues at check-in. The outside of the hotel is rather plain but the inside is attractive with a large atrium-type lobby that goes up to the roof. The second and third floors have balconies that overlook the lobby. Exterior rooms have windows and/or balconies with views of either Resurrection Bay or the mountains. We needed a wheelchair accessible room and that was an interior room (no view) that was adjacent to the lobby. It was convenient to get to, but there was a second door to our room that opened directly into the lobby (and also a curtained window) so we could hear everything echoing in the cavernous space. This included children playing around on the grand piano and the desk clerks talking in the middle of the night. Fortunately, we were tired and were still able to get some sleep. When we arrived in the room it was very cold because the A/C had been left on even though it was a cool, rainy day. The thermostat seemed to have no effect and we had to call for assistance. Maintenance came right away and helped sort it out (the unit had to be controlled via remote, not the thermostat). Other than that, the room was clean and comfortable and seemed recently renovated. It was a little small for maneuvering with a wheelchair but it did have all the necessary modifications including a roll-in shower. The breakfast offered a good selection with healthy choices like oatmeal, fruit and yogurt but the dining area is quite small (we were there early so it wasn't busy yet). In addition to being right next to scenic Resurrection Bay, the hotel is just a block from Alaska Sealife Center and Waterfront Park, and within walking distance of several restaurants. The harbor is about a mile away.

"Okay stay."

Charles H, Palmer, United States 25/07/2016

Temperature control did not work, left some fishing gear in the room during checkout that disappeared when upon returning to retrieve the left behind items. Location was good, close to some good restaurants, the hotel breakfast was also very nice.

"Good Experience"

deejaye60, Atlanta, Georgia 25/07/2016

We stayed at the BW Edgewater recently prior to our cruise out of Seward. We found the staff to be friendly and helpful. Rooms were spacious and clean. Balconies are tiny. Shuttle service from the AK RR and to the ship was convenient. They stored our luggage the morning of our departure and took it to our cruise ship separately. I would recommend this hotel to anyone staying in the area.

"Nice property"

Bet2211, California City, California 23/07/2016

Nice well kept hotel in Seward. Good location near a few shops and restaurants. Friendly staff, clean and comfortable rooms. Parking on street or a lot 2 blocks away. Close to waterfront area that you can take a walk or ride bikes. This is a great hotel if you are in the Seward area. The Water view rooms were nice with a small balcony

"Tired hotel with mediocre service but great views"

LimehouseTraveller, Geneva 22/07/2016

We arrived in Seward by train and it was great that the hotel meets clients off the train with a shuttle bus to take you to the hotel. The train arrived at about 11am so our room wasn't ready. That wasn't surprising and they told us to come back at 1.30-2pm. We returned to the hotel at 2.45pm and were told that our room still wasn't ready and would be another half an hour. During both of these two conversations the woman on the front desk seemed irritated and unwelcoming. The breakfast buffet in the hotel is hopeless if you want anything healthy. Almost no fruit (only apples), the only yogurt was loaded with sugar and additives, no granola, no bagels, scrambled eggs like rubber. On our first full day we were out of the hotel for ten hours on a boat trip. When we got back the bed in our room was not made properly and there was a bag of trash left on the carpet in the room and a damp towel left on the back of a chair. On the plus side, we had one of the rooms with a balcony overlooking the bay and the view was absolutely stunning. Also, of all the places that we stayed in Alaska this hotel had really good blackout blinds on the windows so we didn't need to sleep with eye shades.

"Probably would not stay again"

mailstop, TN 22/07/2016

Pretty standard Best Western, but with no cookies or newspaper in the lobby. Did have coffee, though. Hot breakfast was fair - sausage was link-type and mostly fat. A plus was that it was near the Sea Life Center and across the street from The Cookery, a highly rated restaurant. A minus was that it was not close to the harbor area. The sink drain was broken, the shower curtain was too short (had to be careful not to let it creep out over the side of the tub, and the shower head was installed incorrectly so it could not be adjusted properly. You're on your own for parking, but if you can't find a spot on the street there is a designated lot a couple of blocks away. Not a bad place, but we'd probably try somewhere else next time.

"Within walking distance of many restaurants"

J M, College Station, Texas 22/07/2016

Horrified to find the hair dryer plugged in and sitting on the small sink. An electrocution waiting to happen! (Reported to front desk staff who were shocked (no pun intended). Bathroom was tiny and sink even smaller. Not what I expected for a Best Western Plus. Breakfast choices were plentiful, although strawberries for waffles should have been thawed out. Small space for breakfast dining did not accommodate our group of 50 plus other guests. Noise from front entrance could be heard in nearby rooms.

"Best Western Plus A Plus!"

Karri F, Nashville, Tennessee 20/07/2016

We stayed here two nights while visiting Seward. The town is so cute and quaint. The staff was nice and attentive. It's the only major hotel chain in Seward. The water front is across the street and there are walkable shops and restaurants.

"Only 1 night"

Baybug2012, Macon, Georgia 19/07/2016

We stayed here only 1 night because the military resort did not have room for us one night during our stay. Loved the view from room balcony. Breakfast was included and normal for chain hotel. Rooms were nice and loved the balcony. Easy to walk downtown from this location. It seemed to be lots of ins and outs with the cruise port. Price ---- I thought pricey for what u get. It was clean.

"Not impressed"

lovestotravel_pdx, Portland, Oregon 18/07/2016

We stayed in Seward for a wedding. Our stay was 3 nights long at this hotel. Our room type was two double beds and it was just my boyfriend and I. We asked when checking in if another room type with a king bed was available but they said they were sold out. The young lady then said they will put a note in our reservation and ask if anyone would want to switch when checking in. The second morning of our stay at breakfast we overheard a group of older men that were friends saying that two of them had to sleep in a king size bed together. Obviously the front desk never said anything to anyone about switching room types. The room had hair in the bathroom, tub and toilet and bed. It was on the second floor overlooking the lobby and it was extremely noisy in the mornings. I'm talking 630 am. Not 9 am. Overall the room was decent but did not feel clean. Location was fine. They provide shuttle service to and from the train/habor area. It's a mile or so walk to the harbor and the shops. There are some shops and restaurants near the hotel. The staff was nice but are not helpful. When we arrived and departed we had to store our own luggage that was not locked away in any sort. Just placed next to the front desk.

"More than meets the eye"

growinggirls, Austin, Texas 18/07/2016

So, given that there is limited lodging in Seward, and thousands of people moving through the town with incoming and outgoing cruise ships, it is in your best interest to book something early, especially if you want to spend some time in Seward pre or post cruise. Keep in mind that many of the hotels are closed during the winter months as there just isn't enough demand to justify the cost of keeping them open. SO - on to the Best Western Plus. Seward is small enough, this hotel is easy to find. Inside, the staff are very friendly and helpful. Rooms are basic, with pretty comfortable beds. The bathrooms are very small, and the sink area is located outside of the bathroom (toilet/shower) area. A minor annoyance. The doors to the rooms are wooden with a small gap at the bottom. So, if you expect quiet, you won't get it all the time. Foot traffic and even lobby noise can be loud at times. Breakfast is typical with hot and cold items. The space is very small, so time your visit. The surrounding area is easy to navigate. You're half a block from the water, a block or so from the Sea Life Center and just a block off of the main shopping district in Seward. When checking out, I was thinking that it really wasn't all that for the price we paid. HOWEVER, when they offered to take our luggage to the pier for us, and hold our carryons so we could do some additional touring, I was sold. Especially when they added the complimentary shuttle to the pier. It's a sign up, so you pick the time you plan to head to the ship. So easy, and so convenient that the staff managed this. Made the elevated cost seem so much more worth it. I'd recommend staying here, and would again when travel brings us back to Seward.

"Good Location"

451cece, San Francisco, California 17/07/2016

We started our Alaskan cruise in Seward and needed a hotel for one night. It is pretty pricey for what you get. $300++ for a standard room with no view. We were assigned a room overlookig the lobby. It's really small for 2adults and 2kids but we were only there to sleep since we had a full day schedule of activities. The room had a weird layout as the sink was right in front of you when you enter the room. Checking in was meh. The staff wasn't really nice or friendly. The location though was pretty good. It was very the aquarium and there were a bunch of restaurants and stores nearby. Seward is small quaint town. The hotel has a good view of the water and the snow capped mountains. Seward is beautiful. It may be a bit of a walk to the Marina but it's a nice walk. The hotel offers free breakfast as well as free shuttle to cruise ship port.

"Friendly Staff and Convenient Location"

Harold H, Anaheim, California 12/07/2016

The rating is based on what is expected of a motel and not some 5 star hotel. We were looking for a nice place to stay one night close to Kenai Fjords Tour. This motel with its AAA discount met our needs. The exterior paint appears new especially compared to other buildings nearby. I liked the interior design with our second floor hallway looking down into the lobby/first floor. The motel room has a remote in a fresh bag. That was a nice touch since TV remote controls are known to have germs. This motel offered free high speed Wifi which made the family happy. The room is too small to add a roll away bed. There were two double beds though. The breakfast was decent with the typical waffle, cereal, yogurt, etc. The motel location is across the street from the water's edge. We had an enjoyable walk next to the water. It is not a sandy beach but it did not matter in the cool weather. After our walk, we went to Thorn's Showcase Lounge for dinner as suggested by the front desk. Parking near motel was street parking with 2 hour time limits from May 1 – September 1 8am to 5pm. It was no problem for us since we were leaving early for tour. We noticed the Royal Caribbean luggage tags on the many suitcases in the lobby when we checked out. Nice to know the cruise ship company thinks highly enough of this motel to use them.

"Convenient location..."

Robin68707274, Tonganoxie, Kansas, USA 12/07/2016

This hotel is conveniently located near downtown Seward, Alaska shops, the waterfront, Aquarium, eating establishments (and bars)! It is a good place to stay -- the staff is friendly and helpful and our room was fine. The bed was comfortable. We had stayed at this hotel on previous visits and knew it was where we wanted to stay on this visit!

"Good stay"

User 12/07/2016

Sea front property; good accessibility to all activities and good breakfast menu too. I think it was a little pricey for every night but we found that with all activities and hotels during this time of the year in Alaska because of the short tourist season.


JCT421, Aberystwyth, United Kingdom 11/07/2016

Hotel staff , all were very friendly and obliging. The hotel was very clean and welcoming our room was second to none cleaned by Sally that morning( well done Sally)The finishing touch was a free breakfast the next morning

"Good location, okay hotel"

Amy L, Orlando, Florida 11/07/2016

The location of this hotel is great, right in the middle of downtown and you can walk across the street to the water and beautiful views. Beyond that, not much to say. The rooms were tiny and loud and the breakfast was just okay.

"Not recommeding"

User 10/07/2016

This hotel is old, small and expansive. Everything in Seward is overrated and this hotel is no exception. It needs some renovation and at least rooms at the first floor is very noisy. It's also far from the tour boat terminal and definitely not worth $300+ price per day.

"Pre-Cruise Overnight"

TMcCloy, DFW 10/07/2016

This was a good place for an overnight before boarding our cruise. Staff was excellent and hotel (and room) was clean. Overall, the facilities were basic, but I wouldn't hesitate to overnight here again.

"Great Location "

traveler2600, Winston Salem, North Carolina 09/07/2016

Nice hotel. Rooms were small for 4 people. Great location. Water views and mountain views. Easy walking to water front, sea life center, many restaurants. Staff very friendly. Breakfast was ok - crowded. Parking was easy and convenient. Recommend for location.

"Fantastic service"

Susan M, Alpharetta, Georgia 07/07/2016

We arrived before 4 and requested an early check in---Savannah, guest hostess, went out of her way to oblige us---it took a couple of hours, and we received a room---however, after we entered our room we realized our key cards didn't work, maintenance came, changed batteries, reprogrammed lock...(mind you we did not complain)...they apologized for the inconvenience, moved us to a bigger room with a marvelous view...not to be snobby sounding, but we normally do not stay at Best Westerns---Trip Advisor rated this place as one of the best in Seward...and we concur! Rooms are clean, spacious, frig, microwave (if needed). Staff extremely helpful!!! I believe we have a new outlook on this hotel chain...thank you for all you did to make our stay great!

"Customer focused "

Suzanne K, Indian Beach, North Carolina 07/07/2016

The hotel is conveniently located near good restaurants and the Sea Life Center. The rooms are standard--nothing fancy but clean and comfortable. The staff was outstanding. They were all extremely helpful. One night the power went out city-wide--extras blankets were provided without hesitation. The power was back on in a few hours--all was handled efficiently and with good humor.

"Very nice hotel!"

User 05/07/2016

The hotel has good service and the views are really nice. It also has a good breakfast and the hotel is quiet and the rooms are clean. We actually stayed here in Aug 2011 and in Aug 2015 and both of our stays have been excellent. The hotel is also right next to the ocean.

"Great Views at the Best Western"

User 05/07/2016

Our family of 6 adults spent a night here before we departed on our cruise ship. The rooms are on the smaller side but is in a prime in town location. Perfect for walking to shops and restaurants. The hotel also offers ocean view rooms which have a wonderful view! The complimentary breakfast was decent. We would return.

"Excellent Location and Friendly Staff"

steven c, Portland, Maine 05/07/2016

We spent 2 weeks traveling in Alaska and decided to spend 2 nights in Seward. This hotel was perfectly located. From check in to check out the staff was extremely friendly and helpful. They made us feel welcome and appreciated. We did have a minor problem with the room air conditioning but the staff fixed it immediately and apologized repeatedly for any inconvenience. Do not let the room price scare you. All hotels in Alaska are more expensive than in the lower 48 and you must understand that they are usually open for only 4-5 months. This hotel is priced fairly and is a good value. We would stay here again.

"Some very good points, some OK"

FLRD, Waltham, MA 05/07/2016

We stayed here in June, 2016. When we arrived in Seward after a very long bus ride, we decided to just walk about a mile to the hotel (we heard later that Seward's free shuttle service did arrive but took longer). This was fine for us, but might have been tough for anyone with bigger bags -- the hotel is not particularly near the bus or harbor (we heard someone else complaining about it). However, the view from the hotel is gorgeous if you get a room with a view of the bay, and there are some restaurants/bars nearby, as well as the SeaLife Center and a seawalk path back to the Harbor. Our first room on an upper floor was kind of dark, had two twin beds, and didn't have a great view, and we wouldn't have been particularly happy in it. We spent more to upgrade to a room with a balcony and king bed and bay view, and that made our whole stay. The lobby area is nice, but some of the "side" areas look kind of worn (carpeting, etc.). I had to use the laundry machines in the basement and it wasn't particularly pleasant down there (plus the machines were very expensive and didn't do a great job). The night staff at the desk -- two guys -- were very friendly and helpful when we arrived, but when we left the next morning there was a young woman at the desk also who was decidedly unhelpful. We were confused about printing luggage tags for our cruise, and she basically looked at what we had, made a face, and said something to the effect of, "No, that's not right, come back when you've dealt with it." She wasn't very helpful at all. I also saw her roll her eyes behind the back of another guest who had questions about the shuttle. It was a shame that her unpleasant attitude was our last impression after the much friendlier and more helpful guys at the night desk. We ended up just taking our bags with us and storing them at the Kenai boat tour office before our cruise, and that worked a lot better for us. Overall, this is a decent hotel with a beautiful view if you have the right room and are in a good location for some of the restaurants and activities right on the bay in Seward, but be prepared that it's a bit of a distance from the Small Boat Harbor if you arrive at night.

"Sea Lions and Whales, oh my!"

Jerrilyn R, Yardley, Pennsylvania 05/07/2016

I have written many reviews of hotels, but this is the first, and most likely the last one in which I will gush over seeing sea lions and whales from my room. That was quite a perk in this lovely hotel in Seward. The location was great, room was quite comfy and breakfast was good. The staff was outstanding. Very helpful and friendly. We really enjoyed our stay in Seward at the end of our cruise through the inner passage. The air conditioning unit was quite noisy which is why I can't give this property an excellent rating.

"Disgusting! "

ljutm, boston 05/07/2016

July 4th 2016, staying here overnight post Alaska Cruise. We were so happy to have witnessed Mount Marathon Race & joined the 4th celebration. Hotel is conveniently located, next to all the activities, Sea life center.Hotel shuttle available. My room 104 with 2 queen beds has Bayview but also looking at a parking lot. Female evening desk staff not friendly with an attitude. Laundry available but doesn't dry well. And when we tried to go to bed, I lifted the sheets we found couple of hair on both beds and very wrinkled sheets. I called desk to change all sheets. Not acceptable not to change in between guests. The rugs both in room and hallways looks very dirty. Disgusting.

"Vacation "

User 04/07/2016

It's a small seaside Alaska town, so I understand things are relaxed. However, they cancelled shuttle services on the morning we needed it. Thank goodness Seward shuttle still ran. The staff dis not suggest options oth we r than walking. That's not a bad 1.4 miles if you're not tugging luggage. Hmmm...

"Great Hotel for Seward"

JamesAK2001, Anchorage, Alaska 04/07/2016

Beautiful hotel, in the heart of the town, great views of the Bay, across the street from the beach and Sealife center. Helpful staff and outstanding rooms. Best plaec to stay in Seward if you want a modern hotel stay.

"Would have shot the pianist but couldn't see him."

E Paul R, Anglesey, United Kingdom 03/07/2016

A most irritating remote piano playing in reception area. The "noise" carried all the way up to the top floor, prefer peace and quiet. View from room great over the bay, bed comfy, bathroom small and sink inside door a very strange arrangement. Free breakfast just about OK but very busy and shortage of seats. Generally a noisy hotel even though it is on the edge of town.

"close to pretty much everything"

Charlotte H, WARRENTON, United States 03/07/2016

This best western is close to pretty much everything. the staff was wonderful. the breakfast was good. Clean rooms. Location, Very easy to find. The only concern was, the air conditioner was a bit loud

"Nice balcony room with view"

Didewin, Tucson, Arizona 01/07/2016

First of all, most comfortable bed ever!! Free breakfast was just okay. Great balcony room that overlooked the bay. Although somewhat expensive for this room, we would definitely recommend a bay view. Beautiful!

"Expensive but everything in Seward is"

John M, Coeur d Alene, United States 28/06/2016

Friendly, knowledgeable staff. Comfortable room but a lot of noise outside in the morning. Breakfast was not properly restocked as people finished up. Had a problem with the TV. Night clerk came to the room promptly and took care of it

"Clean, genuinely nice people who went above and beyond for us "

LettyJ, Elgin, IL 27/06/2016

Stayed here last month with family and same thing this month. Rooms are clean and there's a fridge for wine or whatever - just no fish processing! Breakfast is decent and freshly turned. It's a quiet location close to the aquatic center (very well run!) Parking later at night could be an issue once the season really kicks in. How they won my loyalty: We went to check in and the front desk didn't have us. Then it dawned on me: our reservation was bumped a day due to unforeseen issues months ago, however, we neglected to change our reservations at the BW. We were charged by a travel website for the full stay (3 rooms) which hurt $$. Still thinking we weren't able to stay and had to find another place, the front desk team and GM found 3 rooms for us and explained what needed to be done to get the refund from the travel website. Patience, kindness and all around goodness were displayed by this team. Danielle runs a tight ship with excellent service.

"The best hotel of our tour."

Alex1706, Cannington, United Kingdom 23/06/2016

Well positioned, nicely laid out with well appointed (albeit small) rooms. Good facilities with excellent views and good wi-fi. Didn't see an evening restaurant so assumed not available but didn't matter as plenty of placed just across the block. Breakfast a bit haphazard as busy but the staff coped quite nicely. Would use agin out of choice.

"Gem in Downtown Seward"

David H, Norhern Kentucky 22/06/2016

My wife and I stayed recently for 3 nights at the Edgewater with a room with a water view. I highly recommend this type of room. We watched whales, otters, and harbor seals from our room. The hotel is very convenient to downtown restaurants, the Sea Life Center, and shopping. Check-in was fast and friendly.

"Good place to stay"

AMStLaurent, Assonet, Massachusetts 22/06/2016

We were only there one night but the room was clean and comfortable and the staff was great. Great location to tour the town and a short ride to the cruise terminal. The free breakfast was standard hotel fare.

"Great views"

John S, Newport, United Kingdom 22/06/2016

Wonderful views from the bedroom and certainly the best hotel on our tour.clean rooms and a good nights sleep .Whilst there is no restaurant there are plenty of eateries close by and they do serve a complementary breakfast.

"Great location to see Seward"

Tom W, Huntington, New York 22/06/2016

The hotel was fine as was the service. Parking can be a pain because it says only 2 hours on street and free parking is 2 blocks up. We did not have a problem with this though. The room was clean, breakfast was good and it provided a good location for walking around the town.

"Wonderful 2 night stay."

ShellyDias, Aberdeen, South Dakota 11/06/2016

This was in the perfect location to do the things we wanted to do in Seward. It was clean, comfortable, safe, quiet, the water and walking paths were near by. The staff were absolutely wonderful and caring. Easy check in and out. The power went out in the hotel the morning we checked out, but they handled it well.

"Great Place!"

Britemk, Denver, Colorado 11/06/2016

Clean, updated, friendly staff and overall a GREAT stay. The rooms are modern, tile bathrooms and we paid a little extra for the view and a tiny balcony. Although the location is perfect to enjoy the sea life center, it's a ride to small boat harbor. There is a complimentary shuttle though to and from the train Depot or Small Boat Harbor to take your day cruise. I would definitely stay here again.

"Awesome stay"

Jennifer B, Maryville, United States 09/06/2016

The staff is extra friendly and caring, breakfast is awesome and the hotel was great. Bed is very comfortable. We stayed 2 nights 6 of us and enjoyed it thoroughly. If you plan on Staying in Seward, I definitely recommend this hotel. We had to drive from Anchorage and it was about 11:30PM when they called to make sure we were okay. We were almost there to check in and I found that really thoughtful.

"Spent a night in Seward after our Northbound cruise."

User 08/06/2016

The hotel was perfectly located near the Sealife center, lots of restaurants & bars, gifts shops etc. The front desk staff were friendly and very helpful and the rooms were clean with a small fridge. There is a free shuttle from the cruise ship docks (get off at the Sealife center) and a few cab services once there. Very pleased with our stay.

"First trip to Alaska"

Bill531, Alcoa 08/06/2016

The staff was very friendly and check in and check out was very efficient. The hotel is in a safe location and is very quiet. Our room was clean and well appointed. The breakfast was above average and served in a nice breakfast room.

"Enjoyed our stay!"

DEflyer9, Northern Delaware 06/06/2016

Stayed May 30th and 31st 2016. Had partial Resurrection Bay view. Quiet part of Seward near the aquarium. Breakfast was not the best (scrambled eggs were crumbly), but the room and service were great!

"Great staff, super location!"

chintz1, Canyon 05/06/2016

Goofed on my reservation and arrived two days early. Savannah and Michelle arranged for us to have rooms and honored my reservation price. They did so cheerfully and accurately. The location is right across the street from the beach where you can sit and watch whales and sea lions play. The downtown area with shops and dinning options were in the next block. Our mountain view room was somewhat small for four adults but nicely furnished. We also had an inside room which seemed larger. My main concern was their towel reuse program. They wanted you to reuse your towel but there was only one small towel rack and one hook in the bathroom which was not enough for four towels and wash clothes. The sink area didn't have a towel rack at all which was inconvenient. They have a very nice breakfast selection and it was restocked quickly. They have a free shuttle to the cruise port and even handled our luggage in a separate van. Really enjoyed our stay here!

"Great choice"

Barbara W, Chicago, United States 05/06/2016

Great location, nice staff on the way to Denali. the hotel is right off A-3 about 45 minutes north of Anchorage. There is also a beautiful view of Lake Lucille from the balcony of each room. Breakfast includes eggs and blueberry pancakes as well as yogurt and fruit.

"Great Stay at Best Western Plus Edgewater"

Jellybismarck, Minneapolis 03/06/2016

This is a mid-range hotel that I rate highly because: it's conveniently located (we walked to dinner), reasonably-priced provided you don't need a water view, clean, updated, and had great options for breakfast. The staff was courteous and friendly. A few things to note: I booked my room through Be aware that if you book your room through a 3rd party site and it's very low-priced, you may be booking one of the rooms we got, which had a "window" to the lobby (it was frosted so totally private) rather than a window to outside. I overhead the front desk person explaining that it was a less desirable room that they use the help from third party sites to sell. If you're staying for days at a time this may not be what you want, but for one night it was just fine, especially for the price. Rooms on upper levels or with a view can be double or triple the price depending on season. Also, although it is within walking distance to several restaurants, it IS on the opposite end of Seward from the port and more touristy area. We did the long walk (about 30 minutes) but the hotel also offers a shuttle service. Just important to know where it is in proximity to everything else.

"Great Location and a Delightful Stay"

Lakeview5, Winchester, Va 02/06/2016

Right in downtown Seward. Walk to the aquarium, shops, restaurants and waterfront. Bright, clean, well decorated, good breakfast, beautiful views of the water and comfortable rooms. Loved the town and the hotel. Couldn't have asked for more.Happy with our choice.

"Best Hotel in Seward for Views"

CaraLayne, Tacoma, Washington 29/05/2016

If you're looking for a nice hotel in Seward with the best views, this one is it. We stayed in room 304 facing the water. I stayed up late to watch the sunset which was beautiful. Sun didn't set till around 11pm when we went in May. Has a small balcony you can step out on to get great pics. Best Western also offers free breakfast. The breakfast was decent. Had oatmeal, muffins, sausages, eggs, toast, etc. Overall, would love to stay here again.

"Best motel in downtown Seward"

smerk44, Leesburg, Virginia 28/05/2016

Overlooks park along downtown harbor. Nice breakfast. Staff was very helpful. Within walking distance of small boat harbor plus Alaska Sealife Center, restaurants, etc. nearby. Nice lobby with grand piano. Shuttle to Parc Connector Bus, cruise ship and Train Depot.

"Good location Great Customer Service"

922Kathleena, Indianapolis, Indiana 27/05/2016

This was the most courteous "front desk" that we encountered on our Alaska vacation. They went out of their way to make our stay enjoyable. This location was close to restaurants ,gift shops, park and Church all within walking distance. Unlike some hotels in Alaska, they had an elevator and we had a little balcony off our room. Small Boat Harbor was about a mile walk away.

"Worth while to stay here"

685carolync, Vancouver, Canada 26/05/2016

My concern was the breakfast area was too small for the hotel. There is not nearly enough room for guests to eat comfortably. I wish there was shuttle transportation until all the tour boats are back which would be about 6 pm. You are to solve this problem on your own.

"Good "

sudhirbindal, Indore, India 25/05/2016

Nice hotel on lakefront. The rooms are small but comfortable. Small breakfast and Limited breakfast but it's good.i don't know why they have closed the bar.The staff is nice and helpful and very courtius.Ask for a balcony room for great views of Lake.

"Decent, clean, basic, great location"

JerzeeeyGirl, Delaware 25/05/2016

As a Four-Star, high-end hotel kind of gal, I was a little nervous about staying here, but booked it based on the strong BW reputation. The hotel itself was a basic, no frills place. Everything was very neat and clean, including the room. The beds were comfortable. The towels in the bathroom were surprisingly thick and plump, and the shower pressure was better than average. The front desk staff including the GM was fantastic. They were vibrant, friendly, professional, and very helpful. I was quite impressed with them. The location was excellent- right by the water, and within walking distance the Sea Life Center, restaurants, and shops. The only thing that I hated was that our room was interior, which meant it overlooked the lobby, and the window was clouded. When I originally booked the reservation, I booked the wrong night, so called central reservations to fix it. When the agent asked if I wanted interior or exterior, I thought she meant corridors. DUH! I was wondering why the rate was so inexpensive! So a hint- book an exterior room if you need daylight and a real window. You aren't staying at the Four Seasons, so don't expect fancy-schmancy, but this hotel worked for me!

"Convenient location, friendly service, and clean rooms"

Sarah V, Anchorage, Alaska 22/05/2016

My husband, brother, and I recently stayed at the Best Western Plus in Seward the night before a halibut trip. The location was great- it is in a nice quiet area within walking distance to the SeaLife Center and several bars and restaurants. The staff were friendly when we checked in and provided some good local dining recommendations. The hotel itself looks quite new and our room was clean and came with free WiFi and continental breakfast. We had everything we needed and I'd definitely choose this place again on a future trip to Seward.

"Beautiful location, great service and clean rooms."

Kpickeral, Boone, North Carolina 21/05/2016

The Best Western in Seward did not disappoint. The lady who checked us in was very friendly and knowledgeable. The room was clean and the views were great. The continental breakfast was comparable to hotel breakfasts at most major hotel chains. I was very pleased overall.

"Great Location-Awesome Views"

BusyTourist, Yorba Linda, California 20/05/2016

Booked a room with a view of the bay. Very nice view! Room was clean and well maintained. Service was friendly. Would stay here again! Breakfast is acceptable and location is prime. Great food nearby! Shuttle service from train station and to cruise ships adds more value to the hotel.

"Visiting Seward"

ZeldaD, California 17/05/2016

We stayed in this Best Western Plus which is in an excellent location for this beautiful spot of Alaska. The building is modern and clean. The breakfast is more typical of Best Western's than the "Plus" brand in my experience. Pay the extra amount for an outside room as the "inside" rooms overlooking the lobby are a bit dreary.

"Room with a view"

Anthony M, Anchorage, United States 17/05/2016

We always book a view room and this one did not disappoint. We saw eagles, otters, sea lions and a whale from our balcony. The breakfast was typical breakfast food but the staff made it so enjoyable it brought it to another level. The front desk people were top of their field - helpful, friendly, and fun.

"Everything as Expected"

bcmitchell35, Lafayette, Indiana 15/05/2016

I spent 2 nights at the Best Western Plus Edgewater Hotel during my recent visit to Seward. Overall, I enjoyed my stay and would not hesitate to return if I find myself in Seward again in the future. For the most part, the other reviews for this hotel that I read before my stay are very accurate and I didn't experience any surprises during my stay. Positives: Very friendly staff, great location, large breakfast selection, reasonably priced, clean Negatives: Street parking only, rooms are a little small, air conditioner was really loud, no u-lock or chain lock on the door (had been removed)

"Exactly as you would expect"

jancowan, San Diego 09/05/2016

Clean, up to date hotel on southern shore of Seward. Note, only street parking. I was told that there was a shuttle service to cruise ship terminal when ships in port. Breakfast service very good including gluten free options.

"Great hotel on the bay!"

Missy M, Colorado Springs, CO, United States 09/05/2016

Definitely spring for the extra money and get a room with a balcony and view of the bay. Totally worth every penny, especially if you're lucky enough to be in Seward on a rare sunny day, like we were. The staff is super friendly and helpful and the hotel room was nice and clean. My only complaint is that the walls are pretty thin and sound carries very easily. Also, it sounded like our room had some kind of water pipe within the walls, so whenever someone from an adjacent room flushed the toilet, it made an extremely loud and sudden sound in our room for 5-10 seconds. It surprised us during the night and early in the morning. Not sure if every room has this problem or if we were the "lucky" ones. Other than that, the hotel was great and conveniently located near the Sealife Center and the cute little downtown district.

"Wonderful Trip"

User 04/05/2016

My husband and I stayed in Seward for two days and had a great trip! The hotel staff was very friendly and helpful. The room was clean and we had a nice view of the water. The breakfast was well laid out and the staff was super helpful.

"Comfortable and Very convenient"

Sharnjit_Sondh, Ludhiana 03/05/2016

located almost on the shores of Resurrection Bay and almost walkable distance from the Pier. Good Comfortable Hotel , not much fuss about facilities , but rooms are ok and the views outside are excellent along the bay. have'nt stayed anywhere else in seward , so cant compare.


Elizabeth B, Grand Ledge, Michigan 11/01/2016

We stayed here one night to be able to do laundry and pack for our overnight kayaking trip. It seemed relatively inexpensive for the area and when we got there, we were very surprised at its central location. You can walk to food, shops, and the harbor. Our room was really clean and even though we had a room that had an outside door facing a parking lot, it was pretty quiet! The only odd thing was that our beds had a plastic sheet on them...maybe good for germs, but they were pretty noisy when anyone rolled over. I had just never experienced that in a hotel, but it's not a deal breaker for me...I would stay there again!

"Well located hotel"

lindakthomas, Perth, Australia 10/01/2016

The Best Western Edgewater Hotel is situated in a good location on centre of town opposite the RV park and across the road from the water. It was a 2 min walk to town and restaurants. We were in room 104 on the ground floor which has a small verandah and nice water views, I think the upper level views would have been better. The room was a good size with basic decor, clean with 2 comfortable queen beds, the pillows were very small. Our room was very hot which was a problem. There was a sink in the room near the door, a small cupboard, iron and board and no safe. Wifi was free. The bathroom was compact and clean with a step in bath which had good water pressure. The basic toiletries were on tap. The staff were very friendly and helpful at check in and Tiria gave us good advise on restaurants. Breakfast was very average and busy with many group travellers and there wasn't any where to sit. It included coffee, juice, cereal, muffins, scones, scrambled eggs, sausage and toast all of poor quality. All in all basic hotel but good value in Seaward.

"Good choice"

User 05/01/2016

I researched for months to find the right accommodations for my husband and me. It turns out my research paid off. The staff was friendly and accommodating ! Upon arrival , the reservations were not correct . It turned out to have been my error but the lady at the hotel desk was quick to rectify the problem! We had a bay side room and do not regret the extra cost. Waking up to the beautiful view was worth it! Th room was average size and not luxurious but very clean and all we needed for th little time we spent in the room. The hotel was a nice walk to the harbor and well as many restaurants and shops! The hotel shuttle was waiting on us at the train station ups on arrival to Seward. We found the hotel to have been a great choice and we would definitely stay there again!!

"Good location. Good service."

anjalisachdeva, San Francisco, California 16/12/2015

I stayed at Best Western Plus while travelling with my friends in August 2015. The hotel is situated within the small town of Seward and offers great views of the Resurrection bay/Hills just steps from the hotel. There are also great restaurants in the vicinity. The hotel rooms and included breakfast buffet were average. The service was good and the hotel offered to hold our luggage for us after checkout which was very helpful. Overall a good budget stay within the town.

"unmotivated staff"

Daniel_V_S_G, Zurich, Switzerland 31/10/2015

We were this summer for three nights in this hotel. the staff is unmotivated, also at the reception. Once the room was not done, the next day we had to ask for toilet paper. The value for money is poor. Never again!

"very nice hotel , affordable price"

13hawaii, ehingen 26/10/2015

this little hotel has a excellent location in this little town. rooms are not big but cosy modern and totally clean. nice lobby , breakfast ok. take a walk to a nearby café with newspapers, books and internet

"They know how to treat you."

Brad H, Dahlonega, Georgia 26/10/2015

For an out of the way place this motel had some of the best and friendliest service that I've come across. From helping at check-in to hauling your bags to a cruise ship, everything was done with a smile.

"Great location, lacked in cleanliness"

psithurism, Irondequoit, New York 21/10/2015

While I am a very big fan of Best Western( we stayed in 6 on our trip), we were surprised by this one. Granted the location of this one could not be better, right on the Bay and next to the Sea Life Center. But for the rates we would have thought it to be better taken care of. The bathroom had little chunks of something on the floor and toilet. I did like how the sink is in the room, makes it quicker for a few people to get ready at once. The sheets had crusty items on them and seemed to either not have been washed or not washed well. I would have thought the employees would have caught it as It was not a tiny affected area. Gross to find when heading to bed after a long fun day. But there was free parking, a normal BW breakfast included and friendly staff. I am hoping that we were just there in a room that was not done right, but hey for the money spent.. all rooms should be cleaned right. Not to the BW standards I am used to.

"Best Western Edgewater"

Michael S, Anchorage, United States 07/10/2015

Outstanding Hotel, great service and Employees. Facilities were very clean and presentable, rooms were outstanding and very comfortable. The Wi-Fi was easy to access and use, Restaurants were easy to walk to and a god variety.

"Great Hotel !! Steps from the Aquarium, Water & Dining!"

JoJo M, Seattle, Washington 04/10/2015

Best Western Plus Edgewater Hotel Seward, Alaska I've stayed at this hotel as well as the hotel across the street. This hotel is more updated and I prefer it more then the hotel across the street. Seward hotels get full fast in the summer (tour season months). If you can avoid booking last minute I definitely would book ahead to secure accommodations, because if the hotels in town are sold out its a far drive to the next town. I posted a number of photos of the room to give you an idea of what they look like and the area the hotel is located in. The sink/ vanity area might be small but the DVD player is a nice addition to the room as well as the microwave and fridge. I saw this hotel received some low scores but my experience was no where near a bad one. I had great service however on a side-note I am a Diamond Best Western Frequent Stay Card holder so it may or may not have something to do with the great service I received. My room was not an upgraded room but it was the last room available the night I stayed and I was happy with the room, my stay, the service and the location. I had no troubles finding parking on the street and I was able to walk to the water and the aquarium within 5 minutes. I had to drive to the boat launch harbor area where my Kenai Fjords Tour left from but that drive was only about 5 minutes from the hotel. There are a number of different restaurants within walking distance from the hotel. There's a large grocery store a ten minute drive from this hotel to purchase snacks, boat motion sickness medication, ice, food and beverages. Keep your eyes open when getting to Seward there are frequent eagle sightings over head. Offers great opportunities to get a great picture of an eagle. I had a wonderful stay at this Best Western Plus Hotel. I would definitely recommend this hotel and I would stay here again.

"Great location, in great little town!"

Jay J, Raleigh, North Carolina 04/10/2015

BW in Seward is really in a great spot, just a block or two from the wonderful Alaska Sea Life Center. Rooms could use an update, but it's on par with most of the town. Nightlife and restaurants all a close walk.

"Nice new hotel with a friendly and accomidating staff - Super hot breakfast"

pogosmail, Atlanta, Georgia 26/09/2015

3 adults stayed in a room with 2 queen beds for 3 nights. The bed, pillows and linens were nice, not as high quality as the BW in Fairbanks Pioneer, but still of a nice quality. The room was large enough for a desk and chair, cabinet with drawers and held the TV/Frig/Microwave, there was a lounge chair, nightstand, air conditioner with remote control and the bathroom sink with a large counter. The bedroom and bathroom were both clean, well stocked and well maintained. The hot breakfast provided was outstanding with a very hard working lady who monitored and maintained it during breakfast hours. They served freshly made waffles, a variety of breads, bagels and muffins, 3 fruit juices, a selection of individually packaged name-brand cereals, regular and skim milk, several coffees and teas, eggs and potatoes/starch (varied each day) and fresh fruit. Having this so we could start our day early and quickly is one of the main reasons I selected this hotel and the other BW during our 18 day trip in AK. THANKS BW. and give this breakfast lady a raise, she kept all your guests who packed every seat in the area happy with well-stocked food, a great attitude and work ethic. One thing that I did not see mentioned in other reviews is the availability of vending machines on the lower level. They had a good selection of drinks, foods, candy, chips and even Ice Cream. It was greatly appreciated when a late night snack was needed. A nice seating area is provided with a fire place and a player piano in the center of the hotel. It was a perfect place to wait for others or just to sit and relax outside of your room. The front desk staff was very helpful during check in and check out. They even loaned us an umbrella on two evenings to keep us dry as we walked to dinner. The hotel has a luggage storage area for bags after our check out while we visited the Sea Life Center. That is a real great benefit. We initially had trouble connecting to the free wifi and the hotel provided a technical person to assist who then determined their router/system needed to be re-booted so we were up and running very quickly. We had a good signal during our entire stay. (Free wifi is another reason I choose BW during my trips.) My Brother and Sister-in-law missed the hotel's shuttle van by just a few minutes and the hotel manager, Josh Michaels, took $5 from the till to pay for a cab to take them to the nearest pharmacy/grocery. That is real caring and service to your guests. They were very happy with his attitude and ask me to mention him they were so impressed. They have been business owners in the past and know what it means to have such responsible customer service. Thanks Again Josh!!! The free shuttle bus provided by Seward from the Train Depot has a stop about 1 block from the hotel and is available to take you around town as you desire if your waiting at any of their stops when they arrive, a nice benefit in Seward for those of us without a vehicle. The Sea Life Center is only 1 block from the hotel and a MUST place to visit. I live in a city with a huge, world class aquarium and I was impressed with the quality, quantity of sea life and the information and caring I experienced at this center for the animals and visitors. I will definitely recommend this hotel to any one visiting Seward and would stay here again when I return.

"Great Location, Great Staff, Great Room!"

Bordenbunch, Oak Forest, Illinois 24/09/2015

Hands Down, if you are is Seward, STAY HERE! Exception customer service from the minute we walked in the door until the minute we left! We had a corner room facing the bay, It was wonderful .... lots of windows and a small balcony. Shower was excellent. Small refrigerator was useful. Bed was super comfortable. We had three night here, at the midway point in our Alaskan Adventure. We did use the laundry area - $3 a load, however, it was less costly than airline charges for an extra suitcase so we felt like it was worth it, We also hung our coats and gear in the very warm laundry room to dry out after 10 days in the rain. Bonus! Complimentary breakfast had multiple choices ... and more than just the standard hotel continental breakfast. Coffee and beverages were available all day. The hotel provided a shuttle service in town which was nice. We took the Phillips Cruise (AMAZING!!!!) and the Best Western provided door to door service. Definitely enjoyed our stay and would most certainly stay here again! Highly recommend!

"Best Customer Service EVER!"

mosocwbrian, Albuquerque, New Mexico 23/09/2015

We have been to 43 countries and traveled extensively in North America, and we had one of our best ever customer service experiences at this hotel. #1 the breakfast was really good. The eggs were not powdered, and in fact I was able to get hard boiled ones every day. The staff in the breakfast area was terrific. They continually came by to insure that we were satisfied. In the third day of a 4 night stay, I came down with a bad stomach virus. The front desk staff and manager offered to take us to the hospital, found out about pharmacy hours and volunteered to do what ever they could to be helpful. Yes the rooms were on the smallish side but they were clean, quiet and well appointed.

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