Our historic Seward downtown hotel boasts a premium location where guests can enjoy the quaint charm of the town but still enjoy the surrounding beauty of Mother Nature. Your Alaska vacation begins with a fantastic Seward hotel. Centrally located in downtown Seward, we make it easy to get around the area. Enjoy marine tours and bay views while being close to the Alaska Sea Life Center. There's a refrigerator and microwave in every room, making extended stays simple and affordable. Whether you're here for a weekend or a season, make the most of your trip by choosing a comfortable hotel. From the Mount Marathon to the epic Fourth of July celebrations, your Seward hotel is nestled close to all the top attractions. Outdoor activities like hiking and Exit Glacier exploration provide a unique way to enjoy this unbelievable territory. Cruises, kayaking and fishing charters are a must, and our friendly staff members are happy to provide tips and recommendations for making the most of your trip. Our location to downtown and a small boat harbor makes our property an easy choice for adventure seekers. Spend the days shopping in the historical town, or schedule day after day of exploration. Whether you prefer a day of snow shoeing or whale watching, everything's possible near our property. Of course, when you return to our Seward hotel, that's when the relaxation portion of your trip begins. Luxurious bedding, spacious rooms and the friendliest staff in town make your stay special. A fantastic location, affordable rates, and clean, comfortable guest rooms wait you. Reserve your next stay at the Best Western Plus Edgewater Hotel and walk to the top attractions! Enjoy your stay.
Best Western Plus
Great location with shops and cafes very close by. The rooms are clean, quite spacious and offer a good view. Breakfast was basic, the dining area can get a little too crowded. Hotel staff was very friendly.
Maybe my expectations were too high, but this hotel is not at "edgewater", but across the street and parking lot from the water. There is a water view, between the trees, however. The balconies, which the more expensive rooms advertised, were about 2 feet deep, and 4 feet long, not large enough to fit a chair (not that there was a chair available in the room). I envisioned sitting on the balcony, overlooking the water at a hotel that had "Edgewater" in its title. Instead, we were standing, overlooking a street (with a parking lot and water in the background), but not for very long. Upon check-in, I was told there were no rooms available on the top floor. I know this request is never guaranteed, but I had made the reservation in February for an August date, and we all know that management can look at the requests when assigning rooms. This objection isn't legitimate, but it was aggravating. I will say that we didn't hear the people above us. The rooms--the good--good water pressure, good bathroom counter, large room,small sofa for seating. The bad--unsecured network, tiny bathroom, phone not working (easier to walk next door to talk with travel mates than to go to front desk). The breakfast--average, not bad. Maybe I should have had lower expections.
The Edgewater hotel is in downtown Seward. A downtown with the feeling of the 90's TV Show Northern Exposure. When you arrive in the hotel you are greeted with freshly homemade chocolate chip cookies. The staff is very helpful and friendly. The rooms are clean and an acceptable size. Be careful though, they do have interior rooms with no windows. Not sure how others feel, but I don't like the idea of that. The hotel is a mile from where the boat tours depart from, but I prefer the downtown feel. The area where the boats are feels a little too touristy. Downtown you can walk the shops, stop in the local pubs and restaurants with AK character and walk the park along the water.
Located near high street and shops end of Seward, this is at the other end from the cruise terminal. Free shuttle runs on a loop from cruise port during business hours. IF you need transport to cruise port before shuttle service begins, advise to book taxi as EARLY as poss. This was the first of our post cruise stops. Manageress on duty super friendly and helpful (she previously worked in the military and had been based in the UK), evidently good at training reception staff and provided recommendations for local eateries. Cookies and tea for guests in lobby a nice welcome touch. Stayed 2 nights in corner bay view room, size large with ceiling fan, aircon, sofa and sitting area. room and bathroom ok - bit tired. Beds comfortable. Breakfast ok, can be crowded. Laundry facilities could have been better with only one functioning washer and two dryers (one of which not working efficiently). MUST DO - (1) Alaska SeaLife Centre, plan 3 hours (used Northern Lights Coupon and Alaska Toursaver coupon for our party of 4) (2) Book Major Marine Tour's Kenai Fjords Boat cruise Ate at Highliner (great fried chicken), Seward Brewing Co and Thorn's Showcase Lounge, all a short walk from hotel
Arrived into Seward from a cruise and picked up the free Seward town shuttle outside the cruise terminal ( Ask about it. We were not told about it) On arrival at the hotel, room wasn't ready, which was fine as it was very early. They took our bags and we went and explored Seward. Basically two areas to the town - downtown , where the hotel is, and the marina. The free shuttle makes it easy to get around, although we walked from the hotel down to the marina. A lovely walk along the water, where we saw seals and sea otters.There is also a monument marking mile 0 of the Iditarod trail. Room was ready when they had said it would be.Hotel staff we met were all very welcoming, and the room was clean, although the public areas were not as clean. And it is the only time at check in that I have been asked not to gut fish in my room ! We had a balcony to the room but couldn't really see the point as no chairs out there ( too small). Average hotel, which was overpriced for what it is, but there is not a huge choice in Seward for the number of people that arrive. We were pleased we stayed downtown rather than the marina area. Lots of places to eat, some different types of shops, plus the fantastic Sea Life centre. Over the road is the Seward Brewing Company , where we had a great evening. And if it is ice cream you are after, visit Sweet Darlings. Something that is lovely in the hotel, is all the original artwork on the walls. The work of Dot Bardarson, they depict local wildlife and landscapes. Some of her work is also available to buy. All in all, hotel was fine for one night, if overpriced.
If a hotel is going to KNOW that it will be packed, due to all the ships and tour busses, then they should do their best to accommodate EVERYTHING to do with that! Pros: The breakfast lady was great. Cons: They had an excuse for everything No hot water at 8:00 AM. (only a weak, meager "sorry" from them) Bedding was terribly wrinkled! Tiny sink countertop outside of bathroom. No garbage can in main area (only 1 in the bathroom) Not enough staff at front desk- we kept having to come back. No Air conditioning or fan. It was a very warm day and evening. The patio glass door was filthy. I have tried to contact the hotel, but I have had no response from them.
When you pay more than 250 USD per night you expect more than a room where the tiled floor in the bathroom is broken and there is water under it that flow when you step in it. If staff in reception does not care about anything, and the breakfast room is a small room where nothing is appetizing, the advice is avoid it!.
The corner rooms overlooking the park and water are nice. The room is small, but it was worth it to have a balcony. We were able to see the northern Lights by just walking on our balcony which was a nice surprise. The breakfast was great as were the home made cookies when we arrived.
We stayed at the Best Western in Seward Alaska and what a great experience. The staff is super friendly, cookies awaiting us at check in, rooms were clean and spacious. This hotel location is great so much to walk to and see.
The hotel is well situated on the waterfront, convenient for a stroll along the seaside. The Cookery restaurant is right opposite and is highly recommended. Our room was large and well equipped. It got very hot when we were away during the day but could be cooled down with the air conditioning. At night we had the balcony door open to avoid leaving the aircon on. Our room wasn't ready when we arrived at 5 pm and wasn't serviced during our three night stay, except to empty the bins one day. A result of short staffing at the seasons end. We were given a generous discount off our bill in compensation. The breakfast dining area can be very crowded. Friendly and helpful receptionists.
I was part of birding group of 10 visiting the Kenai Fjords National Park and this was a most amazing trip. We saw the Glaciers, Steller sea lions, Humpback Whales,Puffins and much more. Experiencing a glacier calve in front of you is definitely a humbling experience.
Once we knew we would be in Seward for two nights deciding where to stay took a little research but we couldn't have been happier with our choice. We would definitely spchoose to stay on the south end of Seward. Everything was close by that once we parked our car (parking could be a problem during months) we didn't move it again until we were ready to leave. The Sea Life Center, bay walk, restaurants and shops right out the door. The free town shuttle picks you up across the street as did Major Marine for our tour. The desk employees (Michelle and Rebecca) were very friendly and helpful. The chocolate chip cookies in the lobby were a nice treat when returning from dinner. Breakfast was good-typical hotel breakfast but they did switch between cheese omelets and scrambled eggs on the days we were there. Pastries, waffles, biscuits and gravy, yogurt, juices etc. The room was clean, beds comfortable with refrigerator/freezer. The only down side was the bathroom. The smallest ever (or at least in a long time). Biggest down side is no counter space next to the sink for anything (See photos). Since we don't spend a lot of time here and it's the only downside we would happily stay again. On another note, this hotel is directly across from the Cookery which is the hottest restaurant in Seward. Both nights we were able to watch the line form starting at approximately 4:45 each night. After staying at the hotel I would definitely splurge for a bay side room next time. It is one a beautiful vista you can enjoy from a balcony. We just walked outside and enjoyed the same view but it's one you would never tire of.
We were given room .?114? It is not ventilated and was constantly HOT. Shower drain clogged with hair. Whole room was narrowed leaving no room on sides of small sink to place cosmetics, etc. But.......fresh baked cookies in lobby were good.
A Bay view room is a must at this hotel and is worth every penny! The views were amazing and the room was extremely comfortable as well. The staff were very helpful and the breakfast was the best of all the hotels we stayed at during our week long trip. Thank you Best Western for a great few days in Seward!
We were trying to get away with a better price, so we stayed in an 'interior room'. It really wasn't very homey with a frosted window that you can't see out of that only faces the lobby. But otherwise, the beds were fairly comfy. The rooms has shampoo, conditioner, body wash, and hand wash in dispensers on the wall, so that was a nicety. The location is awesome! So better to get a view of the water for sure. It was only a block to the Sea Life Acquarium, many places to eat nearby, and check out the library, it's beautiful. The morning breakfast is awesome! They had sausages, eggs, biscuits and gravy, breakfast potatoes, yogurt, toast, muffins, pastries and more! It was a great start and who doesn't love free breakfast?
Everything was great about this hotel except the size of the room. Very little table top space. Toiletries have to be on the floor, no counter space near the sink. Toilet paper rolls extend into the toilet seat area. A couple of inches in a few key areas would make a big difference.
Stayed 3 nights prior to sailing out! Staff very friendly and helpful. Breakfast was great much more choices than we were expecting! Near ocean! Lots of sea life. Easy to walk to everything. Aquarium near by where you can catch free city shuttle bus. Very clean. Nice comfortable bedding.
The hotel room is small but clean. Staffs were nice. WiFi works okay in lobby but not so good in room. We stayed in first floor with no view. Breakfast is included which is good. Delicious warm chocolate chip cookies was offered, kids loved it.
Location was awesome, had rooms overlooking bay, close walk to everything! Courtesy pick up was great and transfer to cruise smooth! We were all comfortable (4 rooms). I would stay here again. I want to point out the excellent customer service that was provided to our group, His name was Matt and he works at the front desk. He went out of his way to assist us in getting to the cruise port when all the shuttles were full! He provided outstanding service!
While on a family vacation, we stayed at the Best Western in Seward. This hotel had an amazing staff. They were so helpful and willing to help out with everything. Delicious warm chocolate chip cookies during the day. Our room was unbelievable with beautiful views of the water & adorable sea otters. I would 100% recommend this hotel.
Stay at Best Westerns all the time this place was way overpriced for what you got which was average No hotel parking Staff was helpful and professional Had booked in January and was put in a handicap room Wouldn't reccomend
The hotel is located at the South end of Seward. There are restaurants and cute shops nearby, but the harbor is a car ride away. The breakfast included is pretty good. However, the beds are not comfortable and the walls are paper thin. You can hear doors slam, feel people walking by, etc. I'm glad we were only here for one night.
I found the hotel to be good and comfortable. It is located near downtown Seward so you can walk to some local restaurants. The view and location is amazing if the weather is favorable. For us it was not, so that was a bit disappointing. The room is decent size and bathroom is good. Bottled water in the rooms would have helped. The breakfast was good, however seating was limited. Staff was nice. Wifi was a bit spotty.
This is an updated hotel, with a good location -- try to get a room with a view (rooms 309-315). Wi-Fi worked well. Breakfast was good. Laundry room was a bit expensive and dryers did not work well. Staff were efficient and friendly. On-street parking is free. Short walk to good restaurants and aquarium.
This hotel was clean, the staff were friendly and helpful. We used 36,000 points as price of King room was about $300, for our August stay. Warm cookies were a great touch. Oh, and they had a needed wine bottle opener. Breakfast was pretty average mass food buffet, but room was tidy and they had good selection. The vanity in our room (312) was tiny, but we made it work.
The Best Western in Seward is at the SOUTH end of the town, about a mile south from the harbor (where the water tours are typically run). This is the old downtown of Seward, with plenty of restaurants to walk to. Hotel is in average condition, appears to date from the late 80s with minimal updates.... adequate. Staff were friendly, and helpful with reasonable requests. Breakfast was typical; nothing special, but well staffed and clean. WiFi worked well. Overpriced for what you get, but... it's Alaska in the summer, and the cruise ships have doubled the price of everything. /frown. RECOMMENDED.
The staff who checked us in bickered like an old married couple. Our floor had visible dirt but I had to speak to the manager and ask him to clean it. He asked, “you want it cleaned now?” No, I want it cleaned after I leave! Anyway it was finally cleaned and we walked in wetness. Breakfast was nice and the view from our room was lovely.
Curtis T, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for staying with us at Best Western. I am sorry that you didnt enjoy your stay and that your floor was dirty. Sorry that you had to walk in water after we shampooed the carpet for you. At the end of this season we will be changing out the carpet. I hope that you will still stay with Best Western again and give us a chance to make you next stay a great stay. Again i am sorry that you didnt enjoy your stay with us. Thank you
I liked the location of the hotel! The lobby area was really nice! Enjoyed the breakfast they provide as well! However, I ran into some crazy issues that were created from the hotel's side of things. I do not feel that they were taken care of or properly addressed. Way overpriced. I recommend staying some place else. There are better options in Seward for a lower cost and that take better care of their patrons.
Our room was on the ground floor with a view of the bay which was nice. The rooms were spacious however if I was staying longer there was very little closet space. The hotel offer a great breakfast and the breakfast area was kept clean. The beds were comfortable and the wifi connect was good.
We stayed here after a cruise and booked our room through AAA. We usually wipe the tv remote, door handles and bedside table and light switches with Wet wipes and are always pleased when nothing else shows up on them. Yay, clean wipes! The room and bed were comfortable. Our room faced the large open space which all rooms faced inside. Ours was an open balcony overlooking the relatively sparse large lobby with the piano in it. We heard the piano briefly one evening. It has hours posted for playing that include up until 7 pm. Parking was not an issue although we noticed that the official lot was a full block away. There seem to be several parking spaces in front of the hotel with a yellow curb and stretching to the corner. Nope...only those marked and without the yellow curb. The space is there but not official parking. There are several parking spaces immediately in front of the hotel and across the street. Breakfast is standard fare although they ran out of oatmeal and the very small yogurts on day 3. The cost of the room was equal to what we pay in Europe for a big city stay. Be surprised the elevator has its own nook. The hospitality/breakfast room in the front of the hotel is open for use all day.
The hotel was fine, the view from the balcony was absolutely stunning. Breakfast was great although a bit limited. Also it was the most expensive stay we had on the whole holiday, good job we only stayed one night..
One block from the downtown shopping street and the marine mammal center, and spectacular views of the ocean and mountains just outside. Comfortable beds, a small but fine shower/toilet area. Overall very comfortable and friendly, helpful desk staff. Plus a full breakfast each morning. Would stay again.
Good location, central to everything in Seward. They don't realy have a parking lot which makes parking a little annoying at time as you just park on the road or anywhere nearby you can find. Beds were a little hard but still comfortable. Bedding was very light, no duvet or comforter. All in all a good option on Seward I think :)
The best parts about our two-night stay were the amazing views, excellent location, and friendly staff. Although the room was on the smaller side,and it isn't a newer hotel, we enjoyed the breakfast and how close it was to a variety of restaurants, the Sea Life Center, and of course the beautiful bay! We liked that it was on the other end of town, away from the more busy marinas and the touristy shops. It was quieter, yet still convenient on this side of the town. Definitely pay the bit extra for the balcony with bay view. We were glad we did.
I stayed in a double-bedded room on the first floor for two nights during a family vacation with my wife and 2 kids. The room was clean and adequate. The property is more on the "budget" end of the spectrum (though it was pricey when we were there during the high season) -- certainly not luxurious, but it got the job done. The hotel is not new, but did appear to be reasonably well maintained. The room included a refrigerator and microwave. The vanity is in the room itself, separate from the bathroom. Our first-floor room faced the front and, during the day, there was a decent amount of noise from the main street. Tour buses unloaded and loaded right outside our window more than once. At night we left the fan running on the AC unit to create some white noise, which worked fine. However, you cannot run the AC or heat while also leaving the fan running, so if you also needed to heat or cool the room, that solution would not work. The included breakfast was your average hotel continental breakfast, with a decent selection of hot and cold items. It wasn't gourmet, but fine. The hotel is well-located in the center of town. There are several restaurants and shops within a block or two. The harbor is a mile or two up the road. It look us about 25 minutes to walk there on the paved trail that starts across the street from the hotel.
We stayed several nights and rooms were fine, staff was friendly and breakfast was fine. The only negative is that there is really only on-street parking. Their over-flow parking is about 2 blocks away. We always found on-street parking however.
People here are nice. Room amenities are nice. The problem is that the rooms are TINY. If you have more than 2 pieces of luggage, good luck. Nice size fridge, cable tv and DVD player. Breakfast is ok but the eggs are not real. The price during the 4th of July week are not family friendly
BW Edgewater in Seward is walking distance to area restaurants, shops, Sea Life Center, Library Museum and the waterfront walking path. The front desk staff were very friendly and helpful, both with a reservation change and check in and out. Rooms are clean and comfortable. A perfect hotel choice for a stay in Seward!
Looked like a neat older hotel and clean but front desk staff needs major help in customer service! Was not friendly, helpful and basically take it or leave it attitude. Was not accommodating what so ever with shuttle to the cruise port. 4 people in my room and only Two towels and wash rags. Asked the little girl for extra and you would have thought no one had ever asked this before. Basically first impression is terrible. The town is great with breath taking views. Not really sure what else to say due to a lack of lodging.
I've been told that there are actually two towns in Seward; one by the Lagoon and one out near the old train station. We stayed in the latter which is central to some very good restaurants and the Alaska Sealife Center. So, my first recommendation is to stay in this area. We loved the Best Western - and probably the main reason was the room. it was on the third floor, overlooking both the water and the old train station/cool restaurant. king bed plus a sofa, fridge, and a small balcony. the balcony really wasn't big enough to sit out on but if you move the sofa around a bit, you'll have a nice view of the bay and mountains. we didn't have breakfast in the hotel because we like to explore around - and both Zudy's and Ms Gene's were fine - especially Zudy's. Short walk to the Sealife center which is a mandatory visit. Right across the street from the Cookery which is one of the best restaurants anywhere. Staff at the hotel was great.
We stayed here the day before departing on a cruise (AdventureswithDougandJackie) and were so happy we did. The waterfront location was perfect, as we were able to walk along waterfront park and the seawall to see otter, ducks, even humpback whales in the bay. Easy walk to the aquarium, places to eat and the Seward Brewery. Hotel had a shuttle to the cruise terminal, but we opted for the free city shuttle bus (would also take you to the harbor waterfront if you wanted to check out activities there). Our room was clean, roomy and had a balcony view of the mountains (we spotted Dall sheep). Breakfast in the morning was delicious and a great start to the day. Staff were friendly and helpful with local arrangements -- actually everyone in Seward was. Great town, great hotel.
It was cold and raining so we decided at the last minute to stay in a hotel rather than our RV. I searched the Internet on my iPhone and saw a special rate of $215 for this hotel. However when I called to reserve three rooms, I was told the price was $299 each. I was told I would have to reserve the rooms online to get the reduced rate. This was frustrating to do on a small iPhone, but it was definitely worth the savings. Parking for our RV was free but located about two blocks away. The hotel is located near restaurants and shopping, but not really convenient if taking one of the day cruises. The breakfast buffet was very good. The rooms were quiet and clean, but the bathroom was small. The hotel does have coin washers and dryers, which was convenient.
Stayed four nights. Location is outstanding right at waters edge in town. Easy walking to many restaurants, bars and gift shops in a quaint little downtown area. Breakfast is included, the dining area is small but food was always available as they constantly kept refilling the food supply. Rooms were very clean and comfortable but small. The front desk personnel were always available and very helpful. Thoroughly enjoyed our stay and very happy to be in town as opposed to staying in the crowded small boat harbor area. Would recommend this to anyone - individuals or families.
Chose this location because it was located in Downtown and we had an out-of-town excursion booked which would leave closer from this location. Very clean hotel which opens only during tourist season. During our visit, hotel was quiet. Good breakfast offered in the morning and friendly service. We have seen other guests being dropped off at the other hotels near the Harbour and if I have known earlier, I would have chosen the Harbour location more as it offered more activities around and nice area to walk around. But in terms of price, the Best Western offered value for money. I am surprised though with other people's reviews coz we had a day of excursion to Aialik Glacier and we came back quite late. I requested if they can forward our luggage to the Park Connection Bus Terminal or anywhere close to the Terminal but they said that they did NOT offer this service. Reading other people's reviews, they had this kind of service…. So quite confusing. Overall though, I would stay in Harbour 360 next time.
This is a mixed review. First, the positives. We had a room on the third floor with a balcony and an amazing view of the harbor. We had a king bed and a couch, which I turned around so that I could lay on it while looking out the sliding balcony door and watch the humpback whales feeding in the bay. Absolutely amazing! The room was fine and I had no complaints. The location is good because it is close to all the downtown restaurants and right on the point, which offers great wildlife viewing. Just walking across the street and standing near the seawall we were able to see whales, sea otters, sea lions and bald eagles. They had a decent breakfast on the morning consisting of the standard fare for this class of hotel - breakfast breads, cereals, pre-made omelets, biscuits and gravy, yogurt, some fruit and various other things. No complaints here, it is exactly what we expected. The only negative to my whole experience was the staff during check in. We arrived about an hour prior to the official check in time of 4pm. The room was not ready, which was fine, so we sat in the lobby to wait. To make a long story short, I checked back several times to inquire about our room only to find out it still was not ready. In the meantime, several other people walked in and were able to get their rooms. The last time I inquired I was told there were 2 rooms left to be cleaned and mine was one of them. At this point, it was near 5pm, an hour after the scheduled check in time, and I had been sitting in the lobby for 2 hours. At no point did the front desk staff contact housekeeping to ask them to prepare my room as I was already sitting there waiting. I know I cannot expect to get in early, but to get in an hour late after waiting in the lobby for 2 hours is unacceptable.
Our room was nothing fancy. Bed was extremely uncomfortable. Made a squeaky noise when we got in the bed and out of the bed. The sheets were very scratchy. Their breakfast was great. I enjoyed their biscuits & gravy, waffle, and beverages. I guess overall for the price we paid it was a good value. Keep in mind you pay for what you get.
I specifically came in May so I could afford a room with a view and balcony. It was worth it. Right out the window I could see mountains over the streets and the ocean stretching out. The staff was very helpful and the bed was comfy. I was very happy with my choice.
The hotel location was very good. Its close to the bay, and walking distance to some of Seward's restaurants with very good reviews. Room was small but comfortable. TV remote was standard Best Western remote, but it had seen a lot of action before us and many of the buttons barely worked. TV setup also included a DVD player (we did not use). Breakfast was buffet style with hot foods (eggs, biscuits and gravy, sausage). Coffee was very good. Street parking only, but lots of spots in front of hotel, and around the corners of the hotel. Gravel lot available, but its about two blocks away and we were not comfortable using it. Like all Alaskan hotels, it is pricey.
Best Western quality. Good location offers shuttle to and from train and cruise ships. Town trolley goes every 30 minutes from the Sea Center across the street. We like the balcony rooms for the view. Good restaurants near by. Breakfast has everything you might want. The front desk will help you with any needs. No stress at this hotel. Well worth the money.
We stayed here one night while on a trip to Alaska. Nice room with good view of the harbor. We had asked the clerk if he could upgrade us as we are Platinum members. He said he could not without charging us a lot more. Our room did have a harbor view so it all worked out OK. Quiet comfortable facility. Certain areas could use a little closer cleaning....steps, elevator, etc. The breakfast area was spotless and the attendant was very helpful. The parking is very very limited. You have to park on the street and there are very few spots.
Stayed here 24-25 May. Hotel is located at the end of Downtown and far from all cruises, rail depo. One has to depend on City Shuttle as hotel has none. Rooms are small. Even if you are first one to check in for the day, Front office may allot you room looking over parking lot depending on their whims.They are not very friendly. Breakfast room is very small and one has to wait for place to sit. Overall, its OK hotel but definitely overpriced. Not value for money!
We stayed two nights at the Best Western Edgewater in Seward. The staff at the desk and at the breakfast location were friendly and helpful. We felt very comfortable. The breakfast includes some hot dishes and was quite adequate. The location is perfect - near stores, restaurants, the bay and the Sea Life Museum. We enjoyed our stay.
This hotel was a nice place to stay. They picked our luggage up directly from the train so we didn't have to worry with it. They also provided a shuttle from the boat docks to the hotel. The front desk guys were super helpful and friendly, and provided suggestions to us of how to get around and make our trip as easy as possible. We were also able to leave our luggage in the hotel the day we checked out but had an activity to do before leaving town. The room was clean, beds were comfortable, and there was an AC wall unit to keep the room nice and cool. Breakfast was complimentary and was very good - just a typical waffles, eggs, sausage, potatoes, pastries, yogurt. Great hotel for the price!
We were pleased with the baggage and breakfast service, and the location is good. The room, however, was awful. They have 8 rooms that have NO WINDOW. So much for an "Edgewater" hotel. If you decide to stay here make sure they don't stick you in one of those terrible rooms. Unless you're a big fan of inside cabins on a cruise ship it is horrible. There's a fake window, but it has fake light from lobby. Didn't sleep well because I felt trapped. There is a small balcony accessible through a solid door, but it provided no safe access to the exterior of the building. I felt claustrophobic. The configuration of the room made for a difficult traffic pattern for 2 people getting ready in the morning. Also, the desk agent, Matt, said we could not sign up for the port shuttle until later on that evening. When we returned at the appointed time another agent said that was incorrect and the shuttle time we needed was full.
The only thing this hotel has going for it is it's clean and close to restaurants. This is NOT a $300 a night hotel. If you can stay somewhere else for less I would. I've stayed in Seward numerous times throughout my 47 years in Alaska. This is our first stay at this hotel. I will not be back. Seward has much nicer hotels with better staff. Our room is extremely small. The walls are paper thin. There was a heavyset man at the front desk with a red vest when we arrived. He said he didn't work the front desk but they only promised rooms after 4. I understand that but that was not the question I had for him. Very presumptuous and rude. The actual front desk gentleman was very nice. Almost apologetically so.
I loved staying here. Great location and staff. I also enjoyed their warm breakfast. I loved having a view out my room and a 1 minute walk to the ocean. It is very central option in Seward. I would stay here again.
The hotel is in a beautiful location. Our room was a bit small (2 queens). There was not a lot of room between the bed and the wall. The bathroom was a bit snug as well. Hallways and lobby area were very roomy. The breakfast buffet was good with lots of variety and helpful staff members.
Very quaint and pleasant hotel as only Best Western offers. Quite accessible to restaurants and activities. Very reasonably priced and comfortable. Parking can be a challenge but there's a free overflow parking lot about block or so away that's available.
The hotel was just okay and seemed overpriced for the quality of the decor/facilities and the size of the room. Paid extra for a "partial view" of the bay, only to find it blocked by trees. The biggest issue was parking--there is no reserved parking area for the hotel, so you have to find parking on the street. Not easy, given that there are other hotels and restaurants nearby. Staff were friendly, but didn't have any clue how to apply a $10 Best Western coupon, so that we stood around for 15 minutes trying to check in.
The hotel is placed near to the waterfront and the Harbour, where I should start my cruise with Holland American Line 7 days from Seward to Vancouver. Is very recomentable! ***** The hotel is also in the same street as the Aquarium, which is also very exciting! The hotel gave my a room with a view and was clean, Huge beeds and friendly and helpful personnel. The breakfast I had, gave many possibilities for having exact, what you liked! I tried some good restaurant in the main street for the other meals
This hotel was perfect for us! It is a great location and within walking distance to the downtown and sea front. The staff was staff was friendly and accommodating. The breakfast buffet was a real nice surprise! Our room was small but very very clean with a great view. We loved our stay in Seward.
A group of us stayed here in May 17. We were very happy with the rooms, service and cleanliness. Staff are very friendly. Small serve-yourself breakfast room. Would happily recommend them and would stay there again if we revisit.
The hotel was average, especially for the price. The room was a bit small, and the "partial view" of the bay was blocked by tree limbs. The only major issue was parking--there is none. Located on the street with a number of businesses on the other side, including other hotels, parking is very limited and there is no indication of areas to park. There isn't an area to unload luggage without blocking the road, so we walked two blocks, in the rain, with our luggage.
Liked the oversized queen room with small sitting area for an evening in the hotel on a rainy night. Liked the lobby and breakfast area. Loved the breakfast!!!!! Delicious hot eggs, sausage, biscuits, gravy in addition to the usual continental fare. Liked the location in the town though the rain kept us from exploring the nearby downtown area. We had some issues with things that were in need of repair, which were not new with us. Other than a frustrating experience with the on-site manager at the time were pleased with a phone call from higher manager after our departure.
The Best Western Edgewater Hotel was an excellent hotel for my family while we visited Seward, Alaska. Free breakfast every morning and coffee & juice all day. The rooms are clean, nice, and quiet. My only complaint was the very small sink and lack of counter space for the whole family. The hotel is in walking distant to the Seward Sealife Center, beach, walking trails, and several very good restaurants. We enjoyed our stay and would chose this hotel again for our next visit.
We were only going to be in Seward one night and found that this location couldn't be better. Once we parked our car there in the afternoon everything was within walking distance until we left the next day. We ate at the Seward brewing company, wandered downtown and walked over to the Sea Life Center. Also upon check in the receptionist upgraded us to a room with a view!
We had a terrible experience checking into this hotel. Michelle at the front desk needs some customer service training. MANY of us waited for check in that was pushed off until her shift change. Wet, Cold, and waiting, for her to giggle, sing, Make up words to the Game of Thrones song and tell us ~ guarantee check in time is 4pm. While the other staff kids scrambled to speed up the room cleaning process, she chose to goof around. I watched the little gal who checked the rooms to check them off the list as being clean and available bring Michelle the list and say good to go. Michelle chose to let us wait until shift change. ( funny thing is, upon our pickup at the train station that morning we had been told that rooms should be ready earlier because the day before they had not had many bookings ) WOW, did they get that wrong!! Felt bad for the staff change that had to deal with the long line of us cold, wet, and angry guests trying to check in! ON A GOOD NOTE ~ Matt who handles the bags and transportation ROCKS! Nice kid, and he really cares about his guests! Thank you for the City Tour, Taxi info, and transportation to the Cruise Ship! You did an excellent job!
GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Thank you for taking the time to review our property, so we may use that information to help with our follow up training to create a better experience for our guests. We are very sorry that you where unhappy with your check in at our property, as we strive to get everyone in well before our scheduled 4pm arrival time. I am glad Matt was very helpful, and you enjoyed your time in Seward.
The Best Western is a good place to stay, especially if you come in on the train like we did. Their van will pick you up at the train station & you can have your bags arranged to be collected for you. The rooms are nice & the staff is helpful. it is at the South end of town, near the Sea Life center & some really good restaurants. Breakfast was OK, not great. Their Shuttle will take you most places in town, but you can also walk. A good choice for Seward.
I arrived early and they were able to allow me to check in since they had the availability which took a lot of stress off from the beginning. The room is adequate size for one person or a couple and perhaps small children. Having the refrigerator with small freezer and microwave prevented some unnecessary eating out as well as the hot breakfast every morning. I was on the second floor at the end and did not have an issues with noise although it would have been nice to have the view of the bay. Since I was at the end of tourist season, there were not as many people around which probably helped on the outside noise factor. I was not fond of the small sink right outside the bathroom or the very small bathroom, but since I was alone it was fine. Being there for 6 nights I was able to make this my home away from home. Having laundry facilities was also helpful along with vending machines and coffee always available in the lobby. The staff went above and beyond for me several times which I appreciated greatly! Perfect location in the heart of small downtown Seward which made it easy to walk to restaurants, tourist attractions, and the waterfront. Since it is the only chain hotel in the small town it was great to stay somewhere with dependability. Parking could be an issue with only street parking but they had a gravel parking area a couple of doors down. The bed was comfortable, no internet issues, good TV service, and overall a good stay albeit a bit pricey. I will definitely stay here again.
Basic best western room which was clean and standard. The view from the balcony was great you could see salmon jumping and otters frocking in the water. The location is very convenient to the sea life center and several restaurants. A cab ride is 5 bucks to the harbor or cruise ports. staff was friendly, housekeeping average. Pricing was expensive relative to most best westerns but that is probably due to location and seasonality.
We could not have been more pleased with the hotel. It was a couple hundred feet from the Bay and the Marine Wildlife Center. We were within walking distance of multiple resturants and shopping. It was a short drive to the harbor with the many cruises available thru the bay and beyond. We had a room with a small balcony which overlooked the bay, but also had a partial mountain view. Excellent choice for any length of stay in Seward Alaska.
Before i say anything, let me tell you that this was my anniversary trip Here are the issues I had in the hotel. I was in the Room#105 * TV was not working * A toilet flush from the room above can easily be heard * The Toilet in my room was not clean * The shower gel was empty * The bathroom tub was not draining. While the breakfast was good, the folks at the front desk were excellent; everything else has been awful for the price I paid. I have been a long time customer of choice hotels and this Alaska trip wanted to check 'best western". Booked a total of 5 nights but this specific hotel was the worst and I may not return to "Best Western". Note: We checked into the hotel after a very long hike @Exit Glacier and just wanted to crash to bed. Certainly did not expect we will face these issues and talk to frontdesk so someone can come and fix this. The price I paid per night was extremely ridiculous for the services I got.
Room was extremely noisey. A good night sleep was impossible because of noise. This hotel is great if you don't value a good night sleep. Other than the noisy room, the hotel is an average hotel. The hotel staff was good. the breakfast was convenient.
The hotel is clean and right on the water. Your not allowed to check in until 4:00 which can be a problem when arriving so early by the train. The town is tiny and sitting around is not fun. Overall the employees were very kind. They do supply coffee and drinks all day though. Which was great
My friends and I had a wonderful stay at this hotel. Our check in was wonderful. The receptionist was so pleasant and friendly. She definitely enjoys her job. She was very informative of things in the area and gave us lots of ideas. The hotel was clean and in a good location for food and entertainment. The breakfast was very tasty and had a nice selection. I would definitely recommend this hotel and stay again myself.
Curtis T, Manager at Best Western Plus Edgewater Hotel, responded to this review
Hello and thank you for the glowing comments. We were glad to have you visit, and hope to see you again.
We really enjoyed this hotel. The rooms were comfortable and large and clean. Close to the Sea Life Center and downtown Seward. Breakfast was great too. The biggest issue was the lack of shuttle service to patrons from the bus station to the hotel. We had to lug our four large suitcases on the town shuttle. Not fun.
We booked this place last minute in a hurry. The place is good and accommodating. The reception staffs were helpful and gave directions to the launder mat and the business centers. It would be better if they could provide complimentary breakfast like other Blue Western Inn's. Overall the room was spacious and we enjoyed our stay here.
This was absolutely one of the cleanest hotels I have ever stayed in. The staff was friendly. The breakfast was very good. Great location also. Nearby attractions and restaurants were easily accessible and within walking distance.
Sharon Davis Your review will be posted publicly on the web. Learn more The Best Western Plus Edgewater Hotel in Seward is a very nice hotel to stay. The rooms are clean. The staff is friendly. The location is great right across from the Sealife Center and the beautiful shore path along Resurrection Bay. The breakfast was really good with hot selections. I would definitely stay here again.
No surprise with this hotel from the reception to the room and the great breakfast. Staff was very accommodating on my change of schedule forcing me to cancel our third night. Nice open breezy reception area with 24 hour access to the breakfast room for drinks . Parking in the street is free (although some obsolete signs set the limit to 2 hours). Location is close to the Alaska sea museum and quite a few restaurants . The rooms are large and very clean. (Even remotes are specially disinfected!) The breakfast was very good with a great variety of food. I appreciated especially the service of the two ladies constantly cleaning up and resupplying the buffet
In Seward usually you won't have many stay options, but BW Plus is a good one. This is a hotel has the most friendly and helpful people. We get a double bedroom there, it is super clean but a little bit wet in the room which you can smell. They provide complimentary breakfast in the restaurant which has many choices every morning. There is another excellent restaurant cross the road which you must try.
For a good value, a location that can't be beat and a very good breakfast...chose the BW Edgewater Most of the restaurants and shopping in Seward are within walking distance - always a plus Parking was a bit of a pain (the city was repaving streets) and the hotel does not have designated parking
Hotel was very nice. Only problem was regulating the ac in our room however we were able to open the sliding door in our room and that helped quite a bit. The room itself was roomy and nice. My teenage children liked it very much.
Our family group of 10 stayed at this Best Western for 4 nights in August at the beginning of our great Alaskan adventure. The hotel is centrally located and very near Resurrection Bay, the Alaskan Sea-life Museum, as well as various other local attractions, and the numerous excellent restaurants within walking distance. The reception staff were friendly and helpful in assisting us with any information we needed. Overall, it was a great stay!
We stayed at the Edgewater for 4 nights in August 2017. We had a mountain view room that was comfortable and clean. The staff was friendly and very helpful. Parking is on the street though that was not a problem. The room had a refrigerator, microwave, and a tv. There are also two guest computers in the lobby area. The breakfast was good though it can be crowded. The hotel has a coin operated guest laundry. It is an easy walk to many attractions and businesses. The helpful staff is a strong point for this hotel.
My wife and I stayed at the Best Western Edgewater Hotel in Seward for several days between ending a cruise and beginning a land tour in Alaska. From the time we walked in until the time we left, the front desk staff could not have been nicer or more accommodating. For instance, they stored our luggage the morning we got off the cruise until we actually checked in later that afternoon. The room was clean, and the beds comfortable. There were lots of options for a full breakfast, and the person responsible for the breakfast area was pleasant and efficient. The hotel is on the edge of town, but the free city shuttle makes it easy to access. Highly recommended.
Simple, a word used by other reviewers, is the perfect description for this hotel. There is mildew in the shower and it's definitely not as clean as it could have been but it served its purpose for two nights. The location is good because you can very easily walk to the water, the sea life center and the restaurants and coffee shop. The breakfast in the morning is adequate and saved us the time of having to find someplace else to go. The elevator was broken when we got there and while they offered to help carry our 50 lb bags, we just couldn't do that to them so we lugged everything up to the second floor ourselves. As a hotel snob I knew this wasn't going to meet my expectations but went in with extremely low expectations and it ended up being good enough to rest my head at night. Lower your expectations and you will be just fine too.
My husband and I and another couple stayed here for six nights to explore the Seward area. The hotel looks nice and the room was clean with a comfortable bed. The only weird thing is the bathroom sink is right outside the bathroom door, making the space awkward. Breakfast is included in the price, and was generally good although repetitious, and sometimes the kitchen would run out of items like fruit. Seward is a great place to visit and all of us were amazed at Resurrection Bay, the wildlife, the glaciers and the mountains. Mother Earth at her finest!
We stayed here one night during our trip to Seward. We had 4 people staying in a 2 double bed room. It was the tiniest room we have ever stayed in. We were tripping over each other. And the bathroom was super small too. For $300 it wasn't worth it but that's seasonal supply and demand! The rest of the hotel was nice and breakfast was good. Long walk to cruise ships but it was sort of nice not being in the busy port. Close to some nice restaurants. Hotel staff was friendly. They let us keep our luggage there after we checked out, which was nice but our luggage was just left in the lobby. When we went to pick them up no one even checked our tags to make sure we were the owners, which made us realize anyone could've taken them. However it seemed to be one of the nicer hotels there despite the small rooms.
Queen bay view rooms are small, expensive, and poorly furnished. Left my Kindle in the room, when I called to see if it was turned in no one seemed to care or show any desire to investigate the loss with house keeping. I know exactly where it was left in the room, but it mysteriously disappeared. Clearly someone has sticky fingers.
Clean hotel,friendly and helpful staff. Wonderful breakfast included with stay. They had eggs,waffles, cereal and much more. Close to beautiful views and restaurants. Perfect two day stay. I would recommend this hotel.
Clean lobby and hallways. Elevator was quick. Room was nice had a great partial view of Seward bay, breakfast good, and convenient to downtown. Air conditioner cycled constantly. Noise from hall and upstairs room distracting and woke me up.
Being right across the street from the SeaLife center allowed us to return after dinner when the crowds had gone. Staff was very friendly and the included breakfast convenient for our early departure the next day. They also do luggage hold, which was invaluable.
Considering prices and availability in Seward, AK, this was probably one of the best choices, esp. because I booked it wellin advance and thus saved money. Clean hotel, great location, friendly service, and better than average breakfast.
Clean room, friendly staff. Stayed one night before traveling to Anchorage for flight home. This hotel is really busy during the summer months so book early. Our room had a good view of the bay. Very nice breakfast buffet is included with the room.
Located in a central location close to restaurants and a scenic walking trail, this is a very pleasant hotel to stay at. A high level of service throughout, the staff is friendly and accomodating. The rooms are very clean and adequate size. A nice breakfast offering- from cereals to bagels and waffles, juices, tea and coffee, there is something for everyone. Thanks for a great stay!
We stayed for 7 nights. The hotel is in an excellent location and all the staff are very nice. The air conditioning unit in the rooms need replaced with new units that don't make loud grinding noises even on the fan level. The carpet needs replaced, the current color and carpet look and appear dirty.
The hotel fit our needs especially since they had a pack n' play available for our 20 month old granddaughter. It was convenient to have breakfast on site when you have a small child as well; the availability of refrigerators in the rooms was also an advantage for the same reason. The only difficulty that was ran into was when we asked for a late check out for one of our 3 rooms due to the toddler's needs. I would recommend this hotel to anyone traveling to Seward. It was within easy walking distance of many places to eat as well as the coastline for great views. Plan on returning!
It was down pouring, so camping wasn't an option. Hotels are very expensive in Seward. Fortunately, this one had pizza on the floor, unfilled shampoo containers, and stained sheets, so we didn't have a problem negotiating a lower price. The breakfast, laundry facilities, and location were all pluses.
The hotel was nice. Had great views of Resurrection Bay. It was very accessible to the downtown area also. Parking was a couple blocks away from the hotel. The price was a bit steep for a Best Western but was one of the nicer places to stay in town.
The rooms were very small and the bathroom and shower was very small. You had to leave the bathroom door open just for additional room. the bay view room had a blocked view by a tree and the AC and Heating system worked when it wanted too. It also was a stretch to say the bed was a double.
GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
We appreciate you taking the time to fill out a review. We are sorry that you had trouble with the separate ac and heat controls that are in the room. Some of the rooms that have trees in their view are partial bay rooms and are priced less than the full bay view rooms that have no obstructions. I hope otherwise you had a chance to enjoy Seward.
Partial bay view means you can't see anything but trees and run down houses until you walk out into the tiny balcony and look way to the right where you can see water. No chairs on balcony (too small to fit). Parking..a few spots in front, other parking is about 1 1/2 long blocks away uphill. Breakfast was good. Room was mediocre (like an $80 hotel room). Literally had an 18" vanity almost too small to fit our toiletries for 2 people. Bed was comfortable. I have to say though that we felt like everything in Seward was overrated and overpriced. Few food options and...extremely overpriced. The hotel is nice, but definitely not worth the price!
GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
Thank you for taking the time to to give us some feedback on our hotel. I am very pleased that you felt the hotel was nice. Like many things in Alaska during the peak weeks of our season things can be higher priced than the lower 48. We hope you enjoyed your trip to Alaska and your time in Seward.
This is a nice place, but it's just too expensive for limited and/or inconvenient parking and an average room.It's also not convenient to the waterfront. However I will say it's close to the Sea Life Center and The Cookery. Sink it outside the bathroom. No hair dryer.
First off, the hotel itself is in a great location. Away from all the harbor boat tours and Cruise ship traffic. But, the price we paid was ridiculous for the quality of room provided. We paid over $250 a night (and we heard others paying more than $300!). It is not worth it for the price. The rooms are TINY and I mean TINY. We were a family of four and we were tripping over each other. We booked in January for a July trip and didn't get any deals. Guess that's just how things are for a seasonal hotel in Alaska. The atrium lobby is really nice with an auto piano for ambiance. No fitness center, no pool. Breakfast is standard Best Western stuff... nothing unique, but plenty fine. Walking distance to plenty of restaurants and little shops. Walking distance for hiking Mt Marathon (which we did!). Front desk people were nice about helping with recommendations. Didn't have a view of the bay, but I imagine that woulda cost even more. So if you're willing to fork over the bucks, it's a nice spot to stay in Seward, but a ripoff at what we paid. Oh, and the AC units are HORRIBLE. Really noisy. We had to rig up some shims from pieces of plastic and Kleenex to stop the vibration noise.
We really enjoyed our two-night stay here before heading out on a cruise. The hotel shuttle picked us up at the train station when we arrived from Anchorage (without booking it in advance!) and brought us to the hotel where we discovered our rooms were ready for us (just before 1 p.m.). Fast and friendly check-in. Room was nice, and our room had a small balcony that looked out on to the water. Quiet location, and really handy to downtown. Comfy king bed. Lots of choices at the breakfast buffet. Coin laundry available on site. Hotel shuttle took us to our cruise ship when we checked out (you need to book that in advance). The whole place had a nice vibe to it that we really liked. Can highly recommend.
Let me start by saying the hotel decor is lovely, the staff friendly, and the location is awesome. Our room was well below average for the price. It was clean and livable, but i have stayed in budget hotels that were better. They were doing road maintenance outside our room, and the the noise and vibration continued to 11 pm. I was very displeased with the check in procedures. We arrived early, requested an early check in, and the response i continually got was "we promise the rooms by 4 pm." I asked if they would call me when the room was ready, "we promise the rooms by 4 pm." So we left to return at 3 pm. Is our room ready? "We promise the rooms by 4 pm." So I told her we would be waiting in the lobby so please let us know when the room was available and again, "we promise the rooms by 4 pm." And sure enough, at the magic hour, the room was available. Overall, for $280 for one night, I would go elsewhere next time.
BW Edgewater was located across from water's edge hence Edgewater. Very nice location in Seward and close to restaurants and Seward based activities including Exit glacier and whale watching tours and charter fishing. Parking by hotel was limited but had overflow parking within walking distance.
Amazing people and staff! Such diverse group of people staying there! Such friendly staff here despite the short summers. Didn't get to see much wildlife, but I did sleep good. Clean room, hospitable staff and beautiful view!
This hotel was very clean, the rooms were spacious, and the staff were extremely accommodating and friendly. Their breakfast had a wide variety of selection and was excellent. Well worth the money. They also looked after our luggage until we departed on our cruise, and shuttled us to the ship!! Wonderful group of people!!
We stayed here for one night with adult children. The people at the front desk were very friendly and accommodating. We had asked for a rollaway and they had it set up in the room and then checked that we had gotten it set up. The beds were comfortable. The rooms are not very spacious so we were pretty squished with our luggage. The rooms were clean, a bit worn. Liked the sink outside the bathroom. We had to pay a lot of money to stay here (hotels in Seward were expensive for the dates we were going to be there). Hotel is located right next to the small downtown area (a couple blocks long) and the Sea life Center. It is a little over a mile to the harbor area. The breakfast was good and well maintained. Also able to sit in breakfast area in the evening for a family game of cards which was nice. Overall liked the hotel, it just didn't match the amount we had to pay for our stay.
We booked online and early and got a great rate (@ $140). Many others checking in at the same time as us had paid more than $300. This is NOT a $300/ night hotel! We had an interior room that faced the lobby (did not know this on booking, would have never chosen it) - the one window in the room was frosted over and you couldn't see out of it. Because of the frosted window, the entire room was dark and not well lit. As many have said before, the breakfast is typical chain hotel offerings and is very crowded in the mornings with very limited seating. PROs: We did appreciate the location, being right across the street from the Sea Life Center and the complimentary shuttle to the cruise port. The coin-operated laundry room was very useful, as we had just completed 5 days on land before getting on our cruise. The front desk staff was friendly and helpful.
Overall our experience at this BW was good. The hotel staff were all helpful and friendly. The breakfast was excellent with very attentive breakfast room staff. Although our room did not overlook Resurrection Bay, it was a pleasant view. The internet was quite good (for Alaska and even good by lower-48 standards). We also used the guest laundry. Although there were only 2 washers and 2 dryers we were able to get our clothes processed pretty quickly. I would definitely stay at this hotel again if I ever have the opportunity to stay in Seward again.
Location was great - could walk around downtown to all the stores and restaurants. Our view from the room wasn't great, but that was to be expected since those rooms were not available in May when I booked. Otherwise, everything was very good - clean, quiet, comfortable - good hot breakfast. No problems with service. Would definitely recommend.
The hotel is nice, clean and comfortable! Showers and bed are good! Space is small but enough. The shuttle service is a plus, since it is hard to get taxis. The shuttle guy was very nice and talked about the city! The staff at front desk are friendly and Kelsey was super nice and welcoming! I give a lot of credit for the courageous business people who have a place that will only be open for one season! I do not mind paying a little more to help them survive, however, the only reason I do not give 5 stars is because you pay a lot of money for breakfast to be included and the breakfast is not that good! There are mostly unhealthy stuff and the typical American eggs and bacon. They only had bananas for fruit options and no fresh juices. If they improve breakfast, everything will be just right!
We were upgraded during check in, by the general manager - HAPPY! The room was the corner sea view facing room, spacious and comfortable. Location was awesome, we walked along the bayside and saw adorable sea otters playing in the water while many families parking their camper vans & setting up fires for BBQ dinner. The only cons was the breakfast. The breakfast area was small and over crowded while the food was not great at all. We ended up eating out for the rest of the few days. Other than the breakfast, we enjoyed the stay very much.
Loved the Best Western. We had a 2 queen room with a balcony on the 3rd floor. Front desk help was great, breakfast very good. Great location and great views. We walked across the street to eat. Wifi could be better.
We booked a room with a bay view and balcony. The room we had was a corner room, overlooking downtown on one side, and a parking lot and the bay on the other. While standing on the balcony, we were lucky enough to see whales in the bay one morning, just coming up for air! (bring binoculars). For me, that made booking the bay view completely worthwhile. There was also an otter that showed up frequently near the shore. The room itself was very simple, but felt comfortable after staying there for three days, and had lots of light with the curtains open. The bathroom was tiny, and just contained a shower/bath and toilet. The bathroom door opened right out onto the vanity area, so we learned to open it slowly, so as not to bang into anyone standing at the sink. The eco-friendly soap and shampoo dispensers were a plus. There are lots of restaurants and the Sea Life Center nearby, so the location is good, unless you really want or need to be by the harbor (which is more than a mile away). Note that there is only street parking near the hotel. Signs say that you can only park on the street for two hours during the day before 6 pm, but the staff said that this isn't enforced. If you don't want to test this, the hotel has their own dirt parking lot about a block and a half away. We were always away during the day, and so we just used the street parking at night.
The staff at the Edgewater are WONDERFUL. They are very helpful and patient. They are pounded due to the cruise ships. The customers from observing are demanding and not always patient. Staff never flinched The hotel is in a GREAT location, BEAUTIFUL location!!! It is across from the Sea Life Center and within walking distance to shops, restaurants, the brewery, etc. Just a block from the water, across from the park. We did not partake in the breakfast buffet although it smelled wonderful. Facilities were clean. vending machines for water/soda/microwavable frozen items was in the basement. There was a snack vending machine on the first floor but it didn't work. It took money and guests had to be reimbursed at the front desk. The only room issues we had were with bedding and water pressure/water temps. The bedding was rough, one bed leaned and the water pressure/temps left much to be desired. There was noise from above and next door but the walls are a little thin. OVERALL, we would go back. HOWEVER, we would ask for a room on the higher floors.
Front desk staff needs to improve, room is ok - needs better mattresses, hot breakfast items need improvement. They need to stay up on repairs as our room was missing the screen for the deck door and we couldn't open it to get a breeze without letting bugs in.
Arrived to Seward on a chilly, rainy day. Not much parking outside the hotel, had to go a little further up to the open lot. Room was clean, nice and spacious. The beds were comfy and provided a good place to sleep for the night. The breakfast the next morning was average, but very busy and packed (kind of arranged in an odd, hectic manner). Overall nice hotel.
The ocean view room was overlooking a parking lot at an angle where the ocean view wasn't really a view. The room was tiny and in a corner of the building. There was no parking near the building to be able to unload and load luggage.
GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
We are truly sorry that your stay was not all you hoped it would be. Unfortunately the city is working on our sidewalks and they had our loading zone blocked off making it more difficult to load and unload your luggage. We thank you for your feedback, and hope you enjoyed your visit to Seward and Alaska.
hotel looks new. It is right in town by the water so -convenience with a view! Room was nice but a bit crowded. One queen bed would have been better than the two full size beds. Good breakfast with hot egg and meat offerings everyday. Shuttle picks up out front to take you to the harbor or various eccursions.
We stayed at the Best Western Edgewater for one night prior to boarding a cruise. The hotel is in a great location, right across the street from The Cookery Restaurant which was excellent, and the Sea Life Center. The hotel was clean and our inside room was quiet and comfortable. With no outside window, I was able to sleep better because less light came through our window to the lobby, which is helpful when daylight is all day long. The staff was friendly and helpful, the only improvement would have been if our room was ready on time -- it was about an hour after check-in time when we got into the room. Breakfast was alright, about what you would expect. Overall we had a very nice stay and I would recommend this hotel.
The location is great and my room was cute. However, this property is missing some of the basics. Alaska is cold in the winter and the summer if you are not from that area. My room had no extra blanket and the heater did not work. Alaska is very sunny in the summer. My room did not have true blackout curtains. It let a lot of light in. The alarm clock in my room was very complicated to set. But luckily I didn't need it since I was already awake from all of the light in my room. Being on vacation and waking up at 4:30 am is not my idea of a vacation. The parking at this property is very complicated. They have limited parking onsite and then they have an overflow lot. The night I stayed here I paid over 300 including taxes. I am sorry but for 300 dollars, this property should go the extra distance and fix some of these things.
We stayed here during our trip to Seward. It was easy to find, almost at the end of the road, with a good view of Resurrection Bay. This is easily walkable to the Alaska Sealife center, shops and restaurants. Lobby was fairly large, with the eat-in/dining area adjacent to it. Check-in did not take long. Staff was very friendly, courteous and helpful. The rooms were a bit dated and small. We had two queen beds. For us, it was a bit tight especially there was not much space for storage or closet. The bathroom was also small. For a couple or single person, probably the room would be fine. We were given rooms in the first floor and despite that, it was fairly quiet and we were able to sleep and rest comfortably. There was a laundry room ($3 per wash, $2 per dry if i recall right). That helped especially after kayaking and hiking around the area. They have breakfast available and the menu is the same like most hotels (eggs, ham/sausage/bacon, waffle, coffee, cereal, oatmeal, fruits, bread,etc). If we needed something else, we drove to Safeway (right at the entry of the town) where we got groceries and Starbucks coffee. There's a refrigerator and microwave in the room so that helped when we had leftover food. We are giving it a 4 out of 5 because despite the small space (the building likely is old), the location is very good. And the staff more than makes up for the "negative side". Every staff member we met just had a warm smile and was very willing to help.
We pay extra fee for the room with view, the view and the room turn us off. The room is super small and toilet function bad. The view is so so...The hotel doesn't have a parking lot, you will have to park in the street.
Hotel is located walking distance (1 or 2 blocks) from the aquarium and many restaurants. Usual serve-yourself Best Western breakfast was fine. You may end up parking on the street but when we were there (early June) that wasn't a problem. Warning: Restaurants in Seward close early (at least in the shoulder season) & the long days can make you think it's earlier than it is.
As a hotel I would give it 4 stars, but I have given it 5 stars because of its warm, courteous and helpful staff. More of that later. The hotel, like all hotels in Alaska is expensive compared to most places, but this is a fact, and there is little choice in the matter, especially in the warmer months. Tour operators have I suppose got to make their money whilst the sun shines, and that goes for the hotels also I presume. I assume pretty well everything has to be imported from elsewhere. There is also not enough supply to meet the demand. Having said that I have to say that this hotel was very welcoming, clean, and all of our needs were catered for. The room was quite large with all the usual offerings. However the microwave oven was a nice touch and useful. Nice quiet location, and not far from the major attractions. The breakfast is not a full breakfast as we know it, but there was plenty of food and drink choices. Hot porridge and scrambled eggs plus sausages etc. were available. We thoroughly enjoyed our stay. Coming back to the point of staff. I am a nature lover and I don`t know how it happened, but I left home without my binoculars. For me this is a tragedy, but I happened to discuss this with the receptionist and he immediately said that I could borrow his for the three days that we were there. Nothing was asked for in return.....just a gesture of good will......Thank you so much Kyle. I also had credit card problems on check in due to a massive overcharge by Hertz, but once again the staff could not have been more obliging or helpful. Hence the five stars. Very nice stay.....My wife and I really enjoyed our time with you all.
One night in Seward and paid a premium for a bay view (reservation made via telephone with the property). Got a first-floor room with the balcony at street level and the view obstructed by a tree. Not worth the premium. Recommend you ask what floor the room is on before booking. Parking lot (gravel) is also a block and a half away, near the police station. Hotel is a mile (not-so-scenic walk) from the wharf and boat tour operators. Hotel is a convenient half-block from the Alaska Sea Life Center. Good news: This hotel is right across the street for the best restaurant in town (The Cookery).
We stayed here for 3 nights in the King balcony room - the bed was comfortable, the hotel was quiet, and we had a great view of the bay from the balcony overlooking the bay (standing room only though). The staff were very friendly, especially the breakfast hostess who put up with us showing up early! Breakfast was good with lots of options - the typical BW buffet breakfast with eggs, ham, biscuits and gravy, waffles, toast, muffins, yogurt, cereal, oatmeal and fresh fruit. The breakfast area isn't very big, but we are early risers so never had a problem with seating. The hotel room is compact - the sink is outside the bathroom, but this seemed to be typical in Alaska, and there wasn't a lot of space to store coats and luggage only a small closet on the other side of the room from the door. It worked ok for us since we didn't have lots of suitcases. Would definitely recommend this hotel for anyone staying in Seward.
Nice hotel and decor. We had a harbor view room with a small balcony. Clean, good service, good breakfast. King bed was average comfort and bathroom was small. Desk, chair and couch for sitting was handy
This hotel was nothing special, but had a comfortable bed and ok free breakfast. The room was a bit outdated, and you could even tell from the Best Western sign that they have not upgraded this hotel to the current new Best Western model with the updated logo. The room had a strange door that opened up to a balcony that faced indoors into the lobby, and this door only had a little flip lock that was not secure at all, so it sort of compromised the security of the main door to the room. The TV was fine, and free wifi. Pillows were really thick, so a little hard to sleep if you like thinner pillows. Nothing major to complain about, but nothing amazing either.
The hotel is an excellent choice while staying in the area. They have a shuttle that picks up at the train station, will drop you off at cruise ship and take care of your luggage. The rooms are in like new condition and ours had a balcony facing Resurrection Bay. The breakfast choices were excellent as well. The city of Seward has a free shuttle that stops all over town and is only steps from the hotel.
Stayed three night at the hotel. Located on the South part of town adjacent to the Alaska Sealife Center. Room was very clean and the staff friendly. We had an "inside" room which means there was no window to the outside world. We asked about upgrading and the $100+ extra a night was not worth it. Breakfast room was small but we got there close to opening time and didn't have a problem. It was very crowded later! Food was good but sausage was usually undercooked. (There is a microwave handy.) Internet was flakey and we often did not have internet service. Parking can be an issue depending on when you get to the hotel.
Good location on the bay. Great water view but balcony only offered a view - no sitting. Hotel needs to replace sheets. Housekeeping left a lot to be desired. Didn't fully make the bed or take all of the dirty towels on the first night, and completely missed cleaning our room on the second night. Very helpful staff. Manager apologetic and provided compensation for poor service.
Very helpful staff, excellent location, quality rooms, decent price. The tv dide work, but we disnt have time to report it/didnt really care that much. Small inconvienience. Overall very good experience.
The hotel building is very charming and the location is great: by the bay. There is no hotel parking. You have to leave the car on the street bays in front of the hotel where signs warn you that the max parking time is 2 hours. We have been told by reception that this is not reinforced unless you are parked facing the street rather than into the parking spot. The room is very small with not enough wardrobe space. The sink is outside the tiny bathroom. During our stay the room was not cleaned properly (the carpet was not vacuumed, bathtub not cleaned, areas not dusted). If you want your bed changed then do not leave your pyjamas on it! This is because they have a rule that if you leave ANYTHING on the bed they will not touch it. This is the first for me. All other hotels I've ever stayed in, your pyjamas would not interfere with bed making... The reception staff were great! Very helpful and friendly! Breakfast was alright. Nothing special.
GmHotelEdgewater, General Manager at Best Western Plus Edgewater Hotel, responded to this review
We thank you for your stay at the Best Western PLUS Edgewater, and we are happy that you enjoyed our location and front desk staff. While the most convenient parking is street parking, we do have our own private parking lot a block from our property. I am very sorry that the housekeeping stay over service was inadequate, and I appreciate you bringing it to my attention so it can be addressed. We take pride in the cleanliness of our rooms, and we hope the next time you visit us we can make up for this visit.
The rooms were clean and had AC! The hotel is situated in a great location next to the water. We had a step out balcony facing the mountains. Remind staff to check the pump containers, as the one in the tub for shower gel was empty and the lotion in the vanity area was empty. The pastries were hard at breakfast, otherwise the staff person worked hard at keeping food out. Staff was all very courteous and professional.
Nice, clean room and service that is trying very hard to please. The best part is being across the street from The Cookery. They are awesome. Also in walking distance are several places anyone visiting Seward should see. Try to get a quiet room.
We stayed here for 2 nights in August. The Hotel is located across the street from the Alaska Sea Life Center and very close to restaurants and bars. No car needed to eat and drink. The room was clean and in good condition. They offer laundry facilities which were convenient because we were traveling light. The continental breakfast was on par with most hotels and good. The only issue I had with this place is the parking situation. It would be nice if they had onsite parking. There are some spots on the street, but if they are taken you have to park across the street next to the Sea Life center. Overall a good experience.
We had booking issues, but putting that to one side, I was not as impressed as I might have been. The receptionist was great and really helpful...but breakfast was a typical 'help yourself' which is almost identical to the one we had in another hotel of a different chain. The room was adequate, small and nothing special, OK for 2 nights, but in this part of the world where rooms are limited you might be pushed to find anything better. They recommended the restaurant 'over the road' (The Cookery) but it wasn't our thing.
Hotel is in downtown Seward close to the bay, local restaurants and the Sea Life Centre. The rooms were clean and adequate for the short stay although I did not have a sea view.. Staff were polite and helpful. Ideally placed.
We stayed in the Edgware hotel during a recent tour of Alaska. Seward is a quaint place worth a visit. Hotel good , breakfast facilities very poor , we didn't have a place to sit to eat which was disappointing , due to coach schedules the whole hotel seemed to need to eat at the same time which just wasn't possible. Clean comfortable rooms , would have liked a sea view .
Very good breakfast with plenty of selections. Staff gave great suggestions for dining nearby. Within easy walking distance of SeaLife Museum and just across the street from the shores of Resurrection Bay.
We stayed at the BW+ Edgewater Hotel for 3 nights, having booking a room with a bay view and balcony. The hotel is ‘downtown' and there are restaurants nearby and aquarium is also close. The ferry terminal, however, is in a separate part of the town (where there are other restaurants) and is about 1.5 miles away. The room allocated to us was on the 3rd floor. The situation of the hotel and our room overlooking Resurrection Bay was idyllic. We had very good weather for our stay and so could see the peaks surrounding the bay. These would probably be invisible when the weather is less clement (as it often seems to be in Alaska). The hotel is not cheap (we paid about $310 including taxes per night for our room with a king bed), but Alaskan hotels never seem to be cheap. The staff were friendly and helpful. There were many paintings by local artists hanging on the walls for guests to purchase if they wished. We parked our car outside the hotel having been reliably informed that daytime parking restrictions were not enforced. I believe that the hotel has a parking lot some way removed from the hotel, but we did not use it. The room was, on the whole, very satisfactory. However, the balcony was small and there was no furniture for it. None of the room furniture would have been appropriate for the balcony. Strangely, the wash basin was separate from the shower room and lavatory. Even more peculiar was the fact that the liquid soap dispenser (there was no soap bar) was attached to the large mirror over the wash basin and the mirror wobbled alarmingly when soap was dispensed. There was some street noise that seemed to be mainly from motor bikes in the night. Breakfast (included in the room price) was adequate with standard self-serve buffet-type fare, but it was nothing special. I must admit that, after our third day, we were rather tired of eating off (small) disposable picnic-style plates using plastic cutlery and began to yearn for crockery and proper silverware. If we had stayed another day, I think we would have looked outside for breakfast.
This is a nice budget to mid range hotel near the waterfront. It is located on the south end of town, directly across from the Alaska Sealife Center. In the heart of historic downtown and beach. However, it is about a mile south of the small boat harbor (which has some nice seafood restaurants). Only complaint is the sink (which is outside the bathroom) has no counter space at all. Overall however hotel is nice with interior room entry and a large lobby. I would stay here again.
My wife & I stayed here recently during the last leg of our Alaska trip. We picked this hotel based on the high reviews on TripAdvisor and the price which still wasn't cheap but comparatively for Alaska, it was decent bang for the buck. The staff was very courteous, helpful and friendly. The hotel itself was clean and in good order as was the room. The bed and pillows were comfortable. We had a small balcony that allowed for a limited view of the water and mountains which was nice. There was a decent sized tv that offered plenty of channels. My only two complaints about the room was 1) the tiny, over-crowded sink/vanity outside of the bathroom and right next to the entry door, 2) the loud wall mounted ac unit. The complimentary hot breakfast was pretty standard. Not amazing but pretty average for what you get with this class of hotels. We were able to find something to fill us up each morning which was great since it's one less meal to pay for. They offered complimentary coffee 24 hrs a day which we took advantage of. The hotel's location is awesome as the water's edge is just a block or so to the east and the downtown shops & restaurants (not to be confused with harbor/port area which is to the north a mile or two) is just one block to the west. Parking can be a challenge as they don't have a designated parking lot. You have to compete with downtown street parking and a couple of times we had to park a block or two down the road from our hotel. Overall we enjoyed our stay and would definitely stay here again the next time we're in Seward as long as the price is right.
I routinely stay at Best Western and I am pretty loyal to the chain. While this was not the best Best Western I have ever stayed in, it worked for the 2 nights we were there. I had a waterfront room with a small balcony on the second floor. It was quiet. The breakfast was good. My only problem was that the water was draining very slowly in the shower and the toilet. I was told this happens at the end of the season. I guess they need to pump the septic tank or something. Parking was on the street. I would stay here again.
Great location in downtown Seward. Walking distance from the all the eating joints. Fantastic views. Clean hotel n rooms. Helpful staff. Had a great time. Wifey thought the price was lil high but everything turned out very well. Def recommend it.
We only spent one night here during our recent trip to Alaska but it is a great choice! It is a cute hotel in the downtown area of Seward, walking distance to the water and several restaurants/shops. The hotel was clean, the room comfortable and included free wi/fi and breakfast. Great location!
The parking at the hotel is a little tricky. We parked on the street near the hotel. We had a room with a view and were very satisfied with our room and our view. The breakfast was all we needed and were happy with what they had.
Helpful staff, clean room with reasonable facilities, didn't like the fact that the vanity was outside the bathroom. Room with partial lake view is a preference. Breakfast was quite average but hey, it was free! Yes, I would stay again.
Spent two nights here. Staff was fabulous; when we asked for a quieter room, they immediately upgraded us. Beds were comfortable and room was nice and clean, although small. The stand out was the complimentary breakfast buffet!! They had just about anything you could want- omelettes, sausage, hot oatmeal, homeade waffles, you name it!
If you want a comfortable friendly place in the heart of the breweries and restaurants, away from the harbor, this is the place to stay. Lovely views, short walk to shops and restaurants, along with an educational walk along the water (mile zero original Iditarod Trai and a nice aquarium)l.
First of all, we wanted to spend two nights in Seward. This place is in Seward. Second, we wanted to be near the water and we are, with a very nice view, too. We also wanted to be in the main part of town, near the restaurants and the main local town attractions. Scores there too. This is NOT a Ritz. It is a pretty good Best Western. Not a ton of better choices here. We are at tail end of season and paying $170 a night plus tax. I read that others paid over $300 a night. If this place were not where it is, I would have balked at the price. But we are happy to be here. Location, location! Courteous staff, too.
A place to rest your head but don't expect too much. The bedding and room amenities were basic. Very close to the waters edge and park as well as the downtown shops. Continental breakfast comes with the room rate, which is an added bonus.
The hotel was okay for an okay price in comparisson to other hotels in Seward. Parking is on the street. not a lot of parking in front of the door. The front desk and the welcome was very nice and super friendly. You have to pay extra for a bayview room, and we did not get a lot of bayview. Breakfast was mediocre. Location is great! closeby the the aquarium and a few places to get some diner. If you stay 1 night, it is perfect.
Our group flew into Anchorage, took the train to Seward and spent one night at the Best Western Plus Edgewater Hotel. We were pleasantly surprised after a "questionable" night at an iffy hotel in Anchorage. We arrived a little early, as the train got in in the morning, but they were able to store our bags which allowed us to wander the town a little. Very helpful (if perhaps a bit over-caffeinated) front desk assistance. They gave suggestions of things to see, tours to take, restaurants to enjoy, etc. The room was quite comfortable, and I slept wonderfully! Really enjoyed the breakfast - and won't forget the kind-hearted kitchen worker who yelled across the room "Turn it over" when the waffle maker started beeping at me... oops... newbie waffle maker here... We had a good laugh over it, though - and the kitchen worker made it very enjoyable and fun. Also - loved the shuttle service to the hotel from the train AND the shuttle service to the ship - that really saved us a lot of money. I did find the price to be a bit high - but realize that this is the time of year that they can make up for the upcoming slower season.
Nice area lots of good restaurants close, hotel is very adequate. Hotel staff was very helpful and courteous. Close to the waterfront. Lots to do. Pre-cruise stay and went on the Kenai Fjords National Park Tour.
We stayed 2 nights at the Best Western Plus. Our room was located on the first floor which was directly across from the Cookery. It was a small room with 2 beds, one window the faced the street. Our air conditioner was on as well as the heater. We finally had to open the window to get some fresh air only to find out that the guests that smoked came out the front door and stood in front of our window to smoke. We were lucky when we asked them to move away from our window as they smiled and obliged our request. Maid service was marginal and the room was not as clean as it could have been. The last morning we were there, the toaster in the breakfast area set off the fire alarm. It did wake you up!! Breakfast was good and shuttle was good.
Let me start by saying that most hotels in Alaska are pretty basic. We knew they were going to be expensive for what you get as compared to other areas. So what we were looking for in Seward was clean comfortable accommodations in a good location for an affordable price. The Best Western Edgewater definitely fit the bill. The staff is excellent, very friendly and helpful, and the hotel and our room were meticulously clean. The 2 double beds were adequate, and very comfortable. The bathroom was small, but updated. The room contains a convenient small fridge and microwave and provides free Wi-Fi. This hotel has a center atrium, with rooms surrounding it. We opted for a standard interior room that did not have windows. The price was a little cheaper and we were just fine with it. The only issue you may have is if there is any activity in the atrium area, you will hear it in your room. There was some activity early on, but it was very quiet once we were ready to retire. Just wish these hotels (and this is even true of the more expensive ones) would have doors that close more quietly instead of slamming shut. The only real complaint we have is they have a goofy setup with their heating/cooling. You cannot set the thermostat to cool, even though it has a lever for it. The thermostat is for heating only. For air conditioning there is a remote for the wall air conditioner. We had to call the staff to come in and show us how to work it. The TV setup was equally strange and not user friendly. You would never figure it out on your own. They either should leave directions in the room, or get easier setups. To their defense, when we called, staff personnel came over immediately to assist us and were very friendly and helpful. We assume this is the drill for new patrons! They serve a complimentary breakfast starting at 6am that had several hot and cold choices. This worked great for us with our early excursions. The hotel is located right across the street from the Sealife Center, and many good restaurants are nearby. Check out Thorns for a “Bucket of Butts” (halibut that is!), and Seward Brewing for a good beer selection and very good reasonably priced food. Also check out Eureka Pizza in the harbor area for a large variety of good, very reasonably priced pizza. The hotel provides a complimentary shuttle service that runs from 9am till 5pm, plus there is a free school bus shuttle service in Seward that runs every half hour in a loop taking you back and forth from here to the harbor/train area from 10am till 7pm. You can find the schedule on the City of Seward website. We used Exit Glacier Guides to transport us back and forth to Exit Glacier for $10 each round trip (pickup is a couple blocks up from the hotel), Seavey's Iditerod Tour picked us up and dropped us off very close to our hotel, and Major Marine dropped us off at our hotel too. We arrived in Seward off the train and left by bus via Alaska Tours and Travel, and we were able to get around very easily without a car. The hotel will also hold your bags free of charge. We checked out in the morning, and left our bags with them while we did our sightseeing. We picked them up later in the afternoon for our ride back to Anchorage. We booked this hotel on Expedia pretty early before the season started and secured a reasonable price. Rate was slightly over $200/night in mid-June. We find we get better pricing when we book early, and Expedia will refund the difference if the price goes down after you book as long as it's a refundable rate. Some of the comments we have seen complain that this hotel is not up to standard as compared to other best Western Plus hotels. That is probably true, but it definitely is up to standard and above with comparably priced Alaska hotels. Let's face it, these aren't resorts. You come to Alaska to see the beautiful scenery and wildlife and enjoy the great outdoors. You will spend very little of your time in the hotel. We found the Best Western Edgewater to be a quality hotel and an excellent choice for our stay in Seward, and highly recommend it!
This is a beautiful hotel that is centrally located. The location is perfect, it is clean and it's quiet. The staff were wonderful. We had a tour get back late, leaving us stranded and they sent out their shuttle even though it was supposed to have stopped for the day. Unfortunately, this hotel just doesn't provide value for the money paid. This hotel had the smallest rooms and most meager breakfast that we encountered during all of our time in Alaska. On our second morning we all decided we didn't want to eat breakfast in the hotel again so we went out. We had a balcony that provided a beautiful view but it was so small you could only stand on it. There are no chairs on their balconies because they won't fit. At night it got cold in the room and we found no additional blankets. Only a thin blanket was on the bed. I picked this hotel because my mother-in-law, who has mobility issues, was traveling with us and I wanted a hotel with an elevator. The balcony was a splurge. I realize that Alaska prices, and Seward in particular, are higher, but $300 per night is a bit high for such a basic hotel. And that was a discounted rate!
Although the room was a bit smaller than we are used to, the quality made up for it. The location is also excellent as it is close to the sea life centre, harbour & shops. Staff were very friendly & helpful. I would not hesitate to stay here again or to recommend it to friends.
Ok hotel, though not up to Best Western Plus standards. Rooms are fairly small, only one (slow) elevator and no dedicated parking... You have to park on the street, after finding a space, then bring your luggage uphill or downhill. Location is good if you want to go to the Sealife Center (great place to visit) just down the street within easy walking distance. So is the old town of Homer. If you want to go to the small boat harbor (where the glacier cruises leave from) you need transportation. Staff is great. Prices are quite high, even for Alaska.
Hotel is very handicap friendly; They are good about letting you store your bags before and after checking in/out. Breakfast is also good; only downside is they are only open in summer They also offer a shuttle service but it only runs 9-5. There are other shuttles in town so this is not a big deal
We checked into this hotel on 8-22-2016. Nice, clean hotel with nice people working there. It's right in downtown Seward across the street fro the Hotel Seward. We walked 2 blocks to bars and to get food. There's a breakfast shop on the water right across the street.It's about a mile from the seaport where we got on a boat for a wildlife cruise. I would absolutely recommend this hotel to anybody.
I'm surprised by some of the positive reviews. Below is my feedback regarding my stay here. 1) Better train front desk reps so that they are more customer service oriented both in what they offer and in their tone/delivery. We asked for a later check-out (3:30 pm). The whole reason we went to Seward was to take a cruise. The cruise ended at 2:00 pm. The response from the front desk person was snippy and dismissive in tone. She advised that she could not help with that but that I would have to wait till morning and ask the head housekeeper. This front desk person was also handing off the front desk to her morning replacement, Justin. The next morning when I went to the front desk to make the very same request Justin was still at the desk. He without a word said that a late checkout would not be a problem. It appeared as though the first rep simply didn't want to be bothered and was more concerned about leaving for the night. 2) Upgrade the A/C units. They are old and the output on a hot summer day was not adequate. It was also difficult to access (near the floor) and difficult to read the controls. 3) The bed was the worst. It was like a giant spring board wrapped in cloth. The slightest movement by one was felt by all. The pillows were also spongy and very uncomfortable. 4) The noise transfer from floor to ceiling was really pronounced. We could hear ever step from the guest who was above us. It made taking a short nap the following afternoon impossible. 5) Value: our room rate was over $300.00 per night. The only reason I chose this hotel was because of online reviews in comparison with others in Seward. The price is comparable of better quality hotels in larger cities but does not make sense given the location and all of the other negatives itemized above. Positives: The showers were hot and great water pressure. We also like the soap/shampoo dispensers. They were clean and convenient.
Short walk to the Sea Life Center, where you can also catch the FREE City shuttle to a number of stops in town including the Safeway grocery store. Great Shuttle service to the area where the National Parks Fjords Tour leaves from and also some great seafood eating places are located..
We stayed at the Best Western while we were in Seward. The hotel is a bit dated, but the staff was great! They were very helpful in deciding where to eat and what attractions to see. We were exploring the city for most of the day, so we didn't stay in our room that often, but it was a very convenient place to stay, an easy walk to restaurants and local attractions.
We had a room with a water view and it was great. Our balcony wrapped around the side of the building and offered a nice view. The room was very clean and nice. The front desk staff was very helpful. The breakfast area could be a bit larger---it gets pretty crowded at times. I believe there may have been some tour groups at the hotel and perhaps that would explain the heavy traffic in the breakfast area at certain times. We had a car and had no trouble parking on the street adjacent to the hotel. All in all, we liked this Best Western very much.
My wife and I stayed here for 1 night on a room only basis during our escorted tour of Alaska with Titan Travel. The hotel, on the shore of Resurrection Bay, is conveniently located to explore all that Seward has to offer and is within easy reach of attractions, restaurants and shops. Attractions we enjoyed and worth visiting included Seward Harbour (a short walk from the hotel and a great location to spot sea otters), Scheffler Creek Lagoon (an important habitat for all five species of Pacific salmon), the Alaska SeaLife Center (Alaska's first class aquarium and marine mammal rehabilitation facility) and the Benny Benson Memorial Park (a memorial to Benny Benson who aged 13 designed Alaska's flag in 1927 while living in Seward). We were welcomed at the hotel by friendly staff at the end of our scenic drive from Wasilla via Anchorage along the 127 mile Seward Highway and the Kenai Peninsula to Seward. We were allocated a well-appointed guestroom at the front of the hotel offering two very comfortable beds, a lovely en-suite bathroom with complimentary toiletries, a flat screen tv, a fridge and microwave (very useful - thank you), tea/coffee facilities, air conditioning and a table and chairs. However, within half an hour of our arrival we found a problem with the bathroom which we reported to Reception. The Reception staff tried to sort out the problem but decided that a plumber would be required and would not be available until the following morning. The staff were brilliant in dealing with the situation and quickly found us another guestroom on a busy night at the hotel – thank you so much. Our new guestroom was an upgrade as it was much larger, had a king-size bed as well as a balcony with breath taking views of Resurrection Bay. It was very clean and comfortable and the complimentary Wi-Fi internet access offered a good signal throughout our stay. The self-service breakfast in the restaurant was filling and included cereals, yogurts, fruits, assorted breads, muffins and waffles, cheeses and cold meats and freshly cooked scrambled eggs with plenty of tea and coffee. Thank you to the staff for their excellent service and would recommend this conveniently located hotel with superb views as a base to enjoy Seward.
Very disappointed in age/condition of lobby furnishings, as well as overall size of our room and cleanliness of our bathroom. All substandard based on $ value and other BW Plus hotels. Beds and shower were nice.
Stayed in Seward for several days. We spent some hours down in the lobby area relaxing or waiting for shuttles Non stop each shift of the front desk was fantastic. They offered recommendations for food, called to check cost on taxi for exit glacier, called taxis for us, handled bags etc. every single person at the front desk was cheerful and friendly. We have never seen a staff at a hotel this good. We will contact best western to relay kudos after we get home.
I believe our room was a "room with a partial water view". Well if you went out onto the balcony and looked to your right between the trees you could see water. It didn't bother us at all, but I wouldn't pay extra for a water view. You just walk across the street and viola there is the water. It is truly a beautiful scene. The room was clean and suited us just fine. However, the air conditioner window unit was quite noisy The location of the hotel was near quite a few eateries. The breakfast was fine but can get pretty crowded. After checking out and driving 1 and 1/2 hours, we got a call from the hotel saying a rain coat had been left behind. We turned right back around and were super grateful for the call. I would have been a sad camper without my raincoat in Alaska. Thank you!
One night stay at this hotel in Seward. It's not right next to the harbor nor train station, but walking distance to the Sea Life Center, restaurants and the main street. Room was small, but adequate and clean. People was friendly and helpful. Enjoyed the piano play at lobby. Hot breakfast in the morning the shuttle bus from train station were helpful to tourists. Enjoyed our stay.
The price paid was too high, the room was a standard room. We choose the mountain view because we were not going to pay approx. $125.00 more for a view of the bay. Painting was going on during our stay, the room smelled of paint and fans were left on all during the night outside our door. The fans were noisy. Front desk did nothing when we reported the problem. No pool or spa at this hotel either, so the price is just for the ability to stay in Seward. For the most part staff was helpful and energetic. If we return to Seward we would not stay in this hotel, we would find another alternative.
Great location in downtown Seward, short walking distance from many restaurants, shops, and Alaska SeaLife Center. Cookery, a highly rated restaurant is across the street. Parking is along the street but that was not a problem. Gorgeous views of resurrection bay and the mountains from the room which had a small balcony. Complimentary hot breakfast was included which was adequate.
Stayed 4 nights. Good location near several good restaurants and the Sealife Center. Free shuttle service from the train station, no need to call as they show up every day. Hot breakfast is about what you would expect: make your own waffles, oatmeal, cold cereal, assorted breads and muffins, yogurt, and a rotating hot selection like cheese omlettes, biscuits and gravy, or scrambled eggs that are all fine, but nothing special. Check in is a bit late, at 4pm, but they are happy to store your bags. Rooms are basic, old-school tourist hotel. They do have free wi-fi and our room had a microwave and mini fridge. Nice TV. But TINY sink and zero counter space (see photo). Overall nice basic hotel, no frills, but comfortable and clean.
We loved our stay at the hotel....every that worked there did a fantastic job. Justin, the shuttle driver and Savannah at the front desk went above and beyond for us....but all of the staff was great....we just felt like we got to know Savannah and Justin because we spent the most time interacting with them. They gave us great advice on the area sites, restaurants, night life, etc. They made our stay here GREAT!
Our experience at the Best Western Plus Edgewater Inn was marred by one of our pieces of luggage disappearing from where it had been "stored" in the hotel lobby. We had arrived prior to check in and were told we could leave our luggage in the lobby. The lobby area was already filled to overflowing by "stored" luggage. Upon our return from our Exit Glacier hike, my suitcase was missing. The working theory was that it had been taken by another guest and checked onto the evening train back to Anchorage. I was faced with the prospect of having to get through the remaining week of our vacation with only the clothes on my back; my medication had also been in my suitcase. To be fair, a level-headed woman, who I believe was the hotel manager, offered to go the extra mile (actually the extra 352 miles) by driving to Anchorage and back to meet the train and hopefully reclaim my bag. There was a happy ending to this story; my bag was there and I was reunited with it in the morning, when I awoke to find it once again standing unsecured in the lobby. I would strongly suggest that the hotel set aside a secure luggage storage area and/or adopt some kind of claim check procedure so that no future guest needs to experience the shock and panic of this happening again. The hotel itself is in the middle of downtown Seward and across the street from the Alaska Sea Life Center. That said, it is probably a mile from the town's actual center of activity, the Small Boat Harbor. As for our room, it was one of the bizarre internal atrium rooms. On the plus side, the A/C was cool and quiet, and since the only window looked out on the lobby, it was much darker than other rooms during our vacation (19 hours of daylight can make for difficulty getting to sleep). Breakfast offered a lot of choices, including the popular make your own waffles. Front desk staff were young and inexperienced and more interested in their own conversation than in helping guests. Only the manager who helped retrieve my bag and the shuttle driver went above and beyond. All in all, though, I really don't understand how this hotel has earned the "Plus" designation in the Best Western chain.
This hotel is wonderfully situated in this quaint town, an easy walk to the bay and the wonderful sea life centre. It is a bit more of a walk to the harbour area, but a pleasant one. We were lucky with the weather which makes everything look so much better, especially after a week of rain! Nothing to complain about regarding the hotel itself.
My son and I spent the night in this hotel and were blown away by the beauty of both the hotel and the view from our room! From our second floor balcony we could see the mountains and the bay, absolutely gorgeous!! Staff was very friendly and knowledgable of the area. Would definitely recommend this hotel to others!
Spent several nights here before a cruise and found it to be a great hotel. Close to the Sea Life Center and free around town shuttle. Hotel has shuttle and luggage transport to cruise ship. Very nice breakfast, although the dining area could be larger.
We stayed at Best Westerns in Anchorage, Homer and Seward as a compromise between price and quality. We were blown away by the Alaska prices for food, lodging and activities. We reserved the room through Hotels.com and Hotels.com failed to notify this Best Western of our reservation. Fortunately, they had room for us and honored the lower price we'd been quoted through Hotels.com. The breakfast was not great, but at least it offered a breakfast. Our room was also on the small side, but the staff was friendly and a very nice restaurant, The Cookery, is just across the street.
Phenomenal stay. We stayed here one night, so I don't have a wealth of info to share. The front desk was extremely helpful on where to go for food, getting us a taxi, holding our bags etc. They had a free breakfast in the morning which went over great for our family. The food in Alaska is expensive so anytime a meal is included take advantage of that! The only issue we had was when I tried to turn on the AC (yes it got warm with 3 adults and a child in the room) it was very loud. I ended up just opening a window instead. Most of the time we were here it rained but the local hop on hop off bus dropped you off relatively close to the hotel. They have a really big, and really nice lobby so if your room isn't ready it's a pleasant wait.
Great location near the bay. An easy walk to all Seward has to offer. Nice and friendly staff. The free breakfast had a large selection. We happened to stay during the hotter days of July and wished for AC, but the patio door opened onto a nice balcony and brought in cool air. We would definitely stay here again.
I stayed two nights at the Edgewater on my recent vacation stop in Homer. It was an excellent stay and especially a great location in downtown Homer, walking distance of many restaurants, shops, and Sea Life Aquarium. Parking is along the street but that was not a problem. The hot breakfasts were especially good with big variety, scrambled eggs, potatoes, and hot breakfast meat, Excellent desk service. One thing that was difficult was trying to work the TV with the remote, but did I really go to Alaska to watch TV. Larry R
Hotel was great - close by to many things, shuttle from ship's dock and also to the train station. Near the school bus stop that takes you around town. Close by to lots of restaurant choices and things to do. Perfect location for our family!
Centrally located and within minutes of everything Seward has to offer. Clean and comfortable rooms with nice friendly staff. the hotel offers a free breakfast. It's busy but choices are good. Good views over the bay.
This hotel is located about a 20 minute walk from the small boat harbor. If you arrive before 7 there is a free shuttle that will pick you up and bring you within a few hundred yards of the hotel. If not then a taxi is available for about $7. The staff is super friendly and helpful. The hotel offers free breakfast that is a bit crowded and just average but on par for the waffle eating prefab egg crowd. No AC so if you arrive on one of the rare warm days the room will be a bit stuffy and you will need to open the outside door and turn on a fan. The room was a bit moldy, not overwhelming but if you have mold allergies be warned. For me, the staff and location make up for some of the shortcomings. At $300/night in peak season it is pricey for what you get.
You would possibly find some 'neat' little B&B locations in Seward but for quality, service, location, and amenities, this hotel topped all the places we stayed during an 11 day Alaskan adventure. Despite the normal cool temperatures, Alaska can get rather warm. This hotel had adequate A/C as well as a decent breakfast, nice staff, and spacious rooms with lots of amenities. It's located in the center of the places in Seward anyone would wish to visit and is within easy walking distance of restaurants and more. I highly recommend this location. It's not a cookie cutter hotel as one might expect.
The hotel is downtown, so it is away from the fishing docks, but it's only a couple of minute drive. The view is nice (ask for a Bay view room). It has a full complimentary breakfast. The internet is just ok, just like most hotels in the US. You can walk to several places to eat.
Pricey but nice hotel in Seward. It's located in a nice spot across the street from Resurrection Bay. The rooms were clean and comfortable. The breakfast was better than the average Best Western breakfast with lots of options. The staff was nice enough. There is no parking lot, but we had no problem finding street parking for the nights during our stay. This hotel is directly across the street from the sea life center, has lots of restaurants in walking distance and is a couple of minutes drive from the boat dock. I was close to giving this hotel 4 stars, but just found the hotel a little pricey for what it is. Hotels in Alaska are just pricey in the summer. All that being said, we would likely stay here again, and would recommend staying here.
My first time here. It is very clean and the staff have all been so very pleasant. Great breakfast too. Would definitely go back again. I do wish Ice was on every floor but not a big deal in the scheme of things. I would say it is one of the nicest hotels in the city
This hotel has a good location away from the busy docks of Seward. Although the rooms are small, they are clean and comfortable. There are a handful of restaurants within walking distance, and the free Seward shuttle stop is just across the street. The front desk employees were helpful and friendly. The free breakfast has a good variety of eggs, biscuits and gravy, pastries, oatmeal, cold cereal, yogurt, and fresh fruit. The coffee was above average and available throughout the day.
We needed to stay overnight in Seward and this is the only National-brand hotel in town. We reserved months in advance and prepaid to confirm a reservation and get a good rate. When we arrived, the room we requested was waiting and there were no issues at check-in. The outside of the hotel is rather plain but the inside is attractive with a large atrium-type lobby that goes up to the roof. The second and third floors have balconies that overlook the lobby. Exterior rooms have windows and/or balconies with views of either Resurrection Bay or the mountains. We needed a wheelchair accessible room and that was an interior room (no view) that was adjacent to the lobby. It was convenient to get to, but there was a second door to our room that opened directly into the lobby (and also a curtained window) so we could hear everything echoing in the cavernous space. This included children playing around on the grand piano and the desk clerks talking in the middle of the night. Fortunately, we were tired and were still able to get some sleep. When we arrived in the room it was very cold because the A/C had been left on even though it was a cool, rainy day. The thermostat seemed to have no effect and we had to call for assistance. Maintenance came right away and helped sort it out (the unit had to be controlled via remote, not the thermostat). Other than that, the room was clean and comfortable and seemed recently renovated. It was a little small for maneuvering with a wheelchair but it did have all the necessary modifications including a roll-in shower. The breakfast offered a good selection with healthy choices like oatmeal, fruit and yogurt but the dining area is quite small (we were there early so it wasn't busy yet). In addition to being right next to scenic Resurrection Bay, the hotel is just a block from Alaska Sealife Center and Waterfront Park, and within walking distance of several restaurants. The harbor is about a mile away.
Temperature control did not work, left some fishing gear in the room during checkout that disappeared when upon returning to retrieve the left behind items. Location was good, close to some good restaurants, the hotel breakfast was also very nice.
We stayed at the BW Edgewater recently prior to our cruise out of Seward. We found the staff to be friendly and helpful. Rooms were spacious and clean. Balconies are tiny. Shuttle service from the AK RR and to the ship was convenient. They stored our luggage the morning of our departure and took it to our cruise ship separately. I would recommend this hotel to anyone staying in the area.
Nice well kept hotel in Seward. Good location near a few shops and restaurants. Friendly staff, clean and comfortable rooms. Parking on street or a lot 2 blocks away. Close to waterfront area that you can take a walk or ride bikes. This is a great hotel if you are in the Seward area. The Water view rooms were nice with a small balcony
We arrived in Seward by train and it was great that the hotel meets clients off the train with a shuttle bus to take you to the hotel. The train arrived at about 11am so our room wasn't ready. That wasn't surprising and they told us to come back at 1.30-2pm. We returned to the hotel at 2.45pm and were told that our room still wasn't ready and would be another half an hour. During both of these two conversations the woman on the front desk seemed irritated and unwelcoming. The breakfast buffet in the hotel is hopeless if you want anything healthy. Almost no fruit (only apples), the only yogurt was loaded with sugar and additives, no granola, no bagels, scrambled eggs like rubber. On our first full day we were out of the hotel for ten hours on a boat trip. When we got back the bed in our room was not made properly and there was a bag of trash left on the carpet in the room and a damp towel left on the back of a chair. On the plus side, we had one of the rooms with a balcony overlooking the bay and the view was absolutely stunning. Also, of all the places that we stayed in Alaska this hotel had really good blackout blinds on the windows so we didn't need to sleep with eye shades.
Pretty standard Best Western, but with no cookies or newspaper in the lobby. Did have coffee, though. Hot breakfast was fair - sausage was link-type and mostly fat. A plus was that it was near the Sea Life Center and across the street from The Cookery, a highly rated restaurant. A minus was that it was not close to the harbor area. The sink drain was broken, the shower curtain was too short (had to be careful not to let it creep out over the side of the tub, and the shower head was installed incorrectly so it could not be adjusted properly. You're on your own for parking, but if you can't find a spot on the street there is a designated lot a couple of blocks away. Not a bad place, but we'd probably try somewhere else next time.
Horrified to find the hair dryer plugged in and sitting on the small sink. An electrocution waiting to happen! (Reported to front desk staff who were shocked (no pun intended). Bathroom was tiny and sink even smaller. Not what I expected for a Best Western Plus. Breakfast choices were plentiful, although strawberries for waffles should have been thawed out. Small space for breakfast dining did not accommodate our group of 50 plus other guests. Noise from front entrance could be heard in nearby rooms.
We stayed here two nights while visiting Seward. The town is so cute and quaint. The staff was nice and attentive. It's the only major hotel chain in Seward. The water front is across the street and there are walkable shops and restaurants.
We stayed here only 1 night because the military resort did not have room for us one night during our stay. Loved the view from room balcony. Breakfast was included and normal for chain hotel. Rooms were nice and loved the balcony. Easy to walk downtown from this location. It seemed to be lots of ins and outs with the cruise port. Price ---- I thought pricey for what u get. It was clean.
We stayed in Seward for a wedding. Our stay was 3 nights long at this hotel. Our room type was two double beds and it was just my boyfriend and I. We asked when checking in if another room type with a king bed was available but they said they were sold out. The young lady then said they will put a note in our reservation and ask if anyone would want to switch when checking in. The second morning of our stay at breakfast we overheard a group of older men that were friends saying that two of them had to sleep in a king size bed together. Obviously the front desk never said anything to anyone about switching room types. The room had hair in the bathroom, tub and toilet and bed. It was on the second floor overlooking the lobby and it was extremely noisy in the mornings. I'm talking 630 am. Not 9 am. Overall the room was decent but did not feel clean. Location was fine. They provide shuttle service to and from the train/habor area. It's a mile or so walk to the harbor and the shops. There are some shops and restaurants near the hotel. The staff was nice but are not helpful. When we arrived and departed we had to store our own luggage that was not locked away in any sort. Just placed next to the front desk.
So, given that there is limited lodging in Seward, and thousands of people moving through the town with incoming and outgoing cruise ships, it is in your best interest to book something early, especially if you want to spend some time in Seward pre or post cruise. Keep in mind that many of the hotels are closed during the winter months as there just isn't enough demand to justify the cost of keeping them open. SO - on to the Best Western Plus. Seward is small enough, this hotel is easy to find. Inside, the staff are very friendly and helpful. Rooms are basic, with pretty comfortable beds. The bathrooms are very small, and the sink area is located outside of the bathroom (toilet/shower) area. A minor annoyance. The doors to the rooms are wooden with a small gap at the bottom. So, if you expect quiet, you won't get it all the time. Foot traffic and even lobby noise can be loud at times. Breakfast is typical with hot and cold items. The space is very small, so time your visit. The surrounding area is easy to navigate. You're half a block from the water, a block or so from the Sea Life Center and just a block off of the main shopping district in Seward. When checking out, I was thinking that it really wasn't all that for the price we paid. HOWEVER, when they offered to take our luggage to the pier for us, and hold our carryons so we could do some additional touring, I was sold. Especially when they added the complimentary shuttle to the pier. It's a sign up, so you pick the time you plan to head to the ship. So easy, and so convenient that the staff managed this. Made the elevated cost seem so much more worth it. I'd recommend staying here, and would again when travel brings us back to Seward.
We started our Alaskan cruise in Seward and needed a hotel for one night. It is pretty pricey for what you get. $300++ for a standard room with no view. We were assigned a room overlookig the lobby. It's really small for 2adults and 2kids but we were only there to sleep since we had a full day schedule of activities. The room had a weird layout as the sink was right in front of you when you enter the room. Checking in was meh. The staff wasn't really nice or friendly. The location though was pretty good. It was very the aquarium and there were a bunch of restaurants and stores nearby. Seward is small quaint town. The hotel has a good view of the water and the snow capped mountains. Seward is beautiful. It may be a bit of a walk to the Marina but it's a nice walk. The hotel offers free breakfast as well as free shuttle to cruise ship port.
The rating is based on what is expected of a motel and not some 5 star hotel. We were looking for a nice place to stay one night close to Kenai Fjords Tour. This motel with its AAA discount met our needs. The exterior paint appears new especially compared to other buildings nearby. I liked the interior design with our second floor hallway looking down into the lobby/first floor. The motel room has a remote in a fresh bag. That was a nice touch since TV remote controls are known to have germs. This motel offered free high speed Wifi which made the family happy. The room is too small to add a roll away bed. There were two double beds though. The breakfast was decent with the typical waffle, cereal, yogurt, etc. The motel location is across the street from the water's edge. We had an enjoyable walk next to the water. It is not a sandy beach but it did not matter in the cool weather. After our walk, we went to Thorn's Showcase Lounge for dinner as suggested by the front desk. Parking near motel was street parking with 2 hour time limits from May 1 – September 1 8am to 5pm. It was no problem for us since we were leaving early for tour. We noticed the Royal Caribbean luggage tags on the many suitcases in the lobby when we checked out. Nice to know the cruise ship company thinks highly enough of this motel to use them.
This hotel is conveniently located near downtown Seward, Alaska shops, the waterfront, Aquarium, eating establishments (and bars)! It is a good place to stay -- the staff is friendly and helpful and our room was fine. The bed was comfortable. We had stayed at this hotel on previous visits and knew it was where we wanted to stay on this visit!
Sea front property; good accessibility to all activities and good breakfast menu too. I think it was a little pricey for every night but we found that with all activities and hotels during this time of the year in Alaska because of the short tourist season.
Hotel staff , all were very friendly and obliging. The hotel was very clean and welcoming our room was second to none cleaned by Sally that morning( well done Sally)The finishing touch was a free breakfast the next morning
The location of this hotel is great, right in the middle of downtown and you can walk across the street to the water and beautiful views. Beyond that, not much to say. The rooms were tiny and loud and the breakfast was just okay.
This hotel is old, small and expansive. Everything in Seward is overrated and this hotel is no exception. It needs some renovation and at least rooms at the first floor is very noisy. It's also far from the tour boat terminal and definitely not worth $300+ price per day.
This was a good place for an overnight before boarding our cruise. Staff was excellent and hotel (and room) was clean. Overall, the facilities were basic, but I wouldn't hesitate to overnight here again.
Nice hotel. Rooms were small for 4 people. Great location. Water views and mountain views. Easy walking to water front, sea life center, many restaurants. Staff very friendly. Breakfast was ok - crowded. Parking was easy and convenient. Recommend for location.
We arrived before 4 and requested an early check in---Savannah, guest hostess, went out of her way to oblige us---it took a couple of hours, and we received a room---however, after we entered our room we realized our key cards didn't work, maintenance came, changed batteries, reprogrammed lock...(mind you we did not complain)...they apologized for the inconvenience, moved us to a bigger room with a marvelous view...not to be snobby sounding, but we normally do not stay at Best Westerns---Trip Advisor rated this place as one of the best in Seward...and we concur! Rooms are clean, spacious, frig, microwave (if needed). Staff extremely helpful!!! I believe we have a new outlook on this hotel chain...thank you for all you did to make our stay great!
The hotel is conveniently located near good restaurants and the Sea Life Center. The rooms are standard--nothing fancy but clean and comfortable. The staff was outstanding. They were all extremely helpful. One night the power went out city-wide--extras blankets were provided without hesitation. The power was back on in a few hours--all was handled efficiently and with good humor.
The hotel has good service and the views are really nice. It also has a good breakfast and the hotel is quiet and the rooms are clean. We actually stayed here in Aug 2011 and in Aug 2015 and both of our stays have been excellent. The hotel is also right next to the ocean.
Our family of 6 adults spent a night here before we departed on our cruise ship. The rooms are on the smaller side but is in a prime in town location. Perfect for walking to shops and restaurants. The hotel also offers ocean view rooms which have a wonderful view! The complimentary breakfast was decent. We would return.
We spent 2 weeks traveling in Alaska and decided to spend 2 nights in Seward. This hotel was perfectly located. From check in to check out the staff was extremely friendly and helpful. They made us feel welcome and appreciated. We did have a minor problem with the room air conditioning but the staff fixed it immediately and apologized repeatedly for any inconvenience. Do not let the room price scare you. All hotels in Alaska are more expensive than in the lower 48 and you must understand that they are usually open for only 4-5 months. This hotel is priced fairly and is a good value. We would stay here again.
We stayed here in June, 2016. When we arrived in Seward after a very long bus ride, we decided to just walk about a mile to the hotel (we heard later that Seward's free shuttle service did arrive but took longer). This was fine for us, but might have been tough for anyone with bigger bags -- the hotel is not particularly near the bus or harbor (we heard someone else complaining about it). However, the view from the hotel is gorgeous if you get a room with a view of the bay, and there are some restaurants/bars nearby, as well as the SeaLife Center and a seawalk path back to the Harbor. Our first room on an upper floor was kind of dark, had two twin beds, and didn't have a great view, and we wouldn't have been particularly happy in it. We spent more to upgrade to a room with a balcony and king bed and bay view, and that made our whole stay. The lobby area is nice, but some of the "side" areas look kind of worn (carpeting, etc.). I had to use the laundry machines in the basement and it wasn't particularly pleasant down there (plus the machines were very expensive and didn't do a great job). The night staff at the desk -- two guys -- were very friendly and helpful when we arrived, but when we left the next morning there was a young woman at the desk also who was decidedly unhelpful. We were confused about printing luggage tags for our cruise, and she basically looked at what we had, made a face, and said something to the effect of, "No, that's not right, come back when you've dealt with it." She wasn't very helpful at all. I also saw her roll her eyes behind the back of another guest who had questions about the shuttle. It was a shame that her unpleasant attitude was our last impression after the much friendlier and more helpful guys at the night desk. We ended up just taking our bags with us and storing them at the Kenai boat tour office before our cruise, and that worked a lot better for us. Overall, this is a decent hotel with a beautiful view if you have the right room and are in a good location for some of the restaurants and activities right on the bay in Seward, but be prepared that it's a bit of a distance from the Small Boat Harbor if you arrive at night.
I have written many reviews of hotels, but this is the first, and most likely the last one in which I will gush over seeing sea lions and whales from my room. That was quite a perk in this lovely hotel in Seward. The location was great, room was quite comfy and breakfast was good. The staff was outstanding. Very helpful and friendly. We really enjoyed our stay in Seward at the end of our cruise through the inner passage. The air conditioning unit was quite noisy which is why I can't give this property an excellent rating.
July 4th 2016, staying here overnight post Alaska Cruise. We were so happy to have witnessed Mount Marathon Race & joined the 4th celebration. Hotel is conveniently located, next to all the activities, Sea life center.Hotel shuttle available. My room 104 with 2 queen beds has Bayview but also looking at a parking lot. Female evening desk staff not friendly with an attitude. Laundry available but doesn't dry well. And when we tried to go to bed, I lifted the sheets we found couple of hair on both beds and very wrinkled sheets. I called desk to change all sheets. Not acceptable not to change in between guests. The rugs both in room and hallways looks very dirty. Disgusting.
It's a small seaside Alaska town, so I understand things are relaxed. However, they cancelled shuttle services on the morning we needed it. Thank goodness Seward shuttle still ran. The staff dis not suggest options oth we r than walking. That's not a bad 1.4 miles if you're not tugging luggage. Hmmm...
Beautiful hotel, in the heart of the town, great views of the Bay, across the street from the beach and Sealife center. Helpful staff and outstanding rooms. Best plaec to stay in Seward if you want a modern hotel stay.
A most irritating remote piano playing in reception area. The "noise" carried all the way up to the top floor, prefer peace and quiet. View from room great over the bay, bed comfy, bathroom small and sink inside door a very strange arrangement. Free breakfast just about OK but very busy and shortage of seats. Generally a noisy hotel even though it is on the edge of town.
This best western is close to pretty much everything. the staff was wonderful. the breakfast was good. Clean rooms. Location, Very easy to find. The only concern was, the air conditioner was a bit loud
First of all, most comfortable bed ever!! Free breakfast was just okay. Great balcony room that overlooked the bay. Although somewhat expensive for this room, we would definitely recommend a bay view. Beautiful!
Friendly, knowledgeable staff. Comfortable room but a lot of noise outside in the morning. Breakfast was not properly restocked as people finished up. Had a problem with the TV. Night clerk came to the room promptly and took care of it
Stayed here last month with family and same thing this month. Rooms are clean and there's a fridge for wine or whatever - just no fish processing! Breakfast is decent and freshly turned. It's a quiet location close to the aquatic center (very well run!) Parking later at night could be an issue once the season really kicks in. How they won my loyalty: We went to check in and the front desk didn't have us. Then it dawned on me: our reservation was bumped a day due to unforeseen issues months ago, however, we neglected to change our reservations at the BW. We were charged by a travel website for the full stay (3 rooms) which hurt $$. Still thinking we weren't able to stay and had to find another place, the front desk team and GM found 3 rooms for us and explained what needed to be done to get the refund from the travel website. Patience, kindness and all around goodness were displayed by this team. Danielle runs a tight ship with excellent service.
Well positioned, nicely laid out with well appointed (albeit small) rooms. Good facilities with excellent views and good wi-fi. Didn't see an evening restaurant so assumed not available but didn't matter as plenty of placed just across the block. Breakfast a bit haphazard as busy but the staff coped quite nicely. Would use agin out of choice.
My wife and I stayed recently for 3 nights at the Edgewater with a room with a water view. I highly recommend this type of room. We watched whales, otters, and harbor seals from our room. The hotel is very convenient to downtown restaurants, the Sea Life Center, and shopping. Check-in was fast and friendly.
We were only there one night but the room was clean and comfortable and the staff was great. Great location to tour the town and a short ride to the cruise terminal. The free breakfast was standard hotel fare.
Wonderful views from the bedroom and certainly the best hotel on our tour.clean rooms and a good nights sleep .Whilst there is no restaurant there are plenty of eateries close by and they do serve a complementary breakfast.
The hotel was fine as was the service. Parking can be a pain because it says only 2 hours on street and free parking is 2 blocks up. We did not have a problem with this though. The room was clean, breakfast was good and it provided a good location for walking around the town.
This was in the perfect location to do the things we wanted to do in Seward. It was clean, comfortable, safe, quiet, the water and walking paths were near by. The staff were absolutely wonderful and caring. Easy check in and out. The power went out in the hotel the morning we checked out, but they handled it well.
Clean, updated, friendly staff and overall a GREAT stay. The rooms are modern, tile bathrooms and we paid a little extra for the view and a tiny balcony. Although the location is perfect to enjoy the sea life center, it's a ride to small boat harbor. There is a complimentary shuttle though to and from the train Depot or Small Boat Harbor to take your day cruise. I would definitely stay here again.
The staff is extra friendly and caring, breakfast is awesome and the hotel was great. Bed is very comfortable. We stayed 2 nights 6 of us and enjoyed it thoroughly. If you plan on Staying in Seward, I definitely recommend this hotel. We had to drive from Anchorage and it was about 11:30PM when they called to make sure we were okay. We were almost there to check in and I found that really thoughtful.
The hotel was perfectly located near the Sealife center, lots of restaurants & bars, gifts shops etc. The front desk staff were friendly and very helpful and the rooms were clean with a small fridge. There is a free shuttle from the cruise ship docks (get off at the Sealife center) and a few cab services once there. Very pleased with our stay.
The staff was very friendly and check in and check out was very efficient. The hotel is in a safe location and is very quiet. Our room was clean and well appointed. The breakfast was above average and served in a nice breakfast room.
Stayed May 30th and 31st 2016. Had partial Resurrection Bay view. Quiet part of Seward near the aquarium. Breakfast was not the best (scrambled eggs were crumbly), but the room and service were great!
Goofed on my reservation and arrived two days early. Savannah and Michelle arranged for us to have rooms and honored my reservation price. They did so cheerfully and accurately. The location is right across the street from the beach where you can sit and watch whales and sea lions play. The downtown area with shops and dinning options were in the next block. Our mountain view room was somewhat small for four adults but nicely furnished. We also had an inside room which seemed larger. My main concern was their towel reuse program. They wanted you to reuse your towel but there was only one small towel rack and one hook in the bathroom which was not enough for four towels and wash clothes. The sink area didn't have a towel rack at all which was inconvenient. They have a very nice breakfast selection and it was restocked quickly. They have a free shuttle to the cruise port and even handled our luggage in a separate van. Really enjoyed our stay here!
Great location, nice staff on the way to Denali. the hotel is right off A-3 about 45 minutes north of Anchorage. There is also a beautiful view of Lake Lucille from the balcony of each room. Breakfast includes eggs and blueberry pancakes as well as yogurt and fruit.
This is a mid-range hotel that I rate highly because: it's conveniently located (we walked to dinner), reasonably-priced provided you don't need a water view, clean, updated, and had great options for breakfast. The staff was courteous and friendly. A few things to note: I booked my room through Hotels.com. Be aware that if you book your room through a 3rd party site and it's very low-priced, you may be booking one of the rooms we got, which had a "window" to the lobby (it was frosted so totally private) rather than a window to outside. I overhead the front desk person explaining that it was a less desirable room that they use the help from third party sites to sell. If you're staying for days at a time this may not be what you want, but for one night it was just fine, especially for the price. Rooms on upper levels or with a view can be double or triple the price depending on season. Also, although it is within walking distance to several restaurants, it IS on the opposite end of Seward from the port and more touristy area. We did the long walk (about 30 minutes) but the hotel also offers a shuttle service. Just important to know where it is in proximity to everything else.
Right in downtown Seward. Walk to the aquarium, shops, restaurants and waterfront. Bright, clean, well decorated, good breakfast, beautiful views of the water and comfortable rooms. Loved the town and the hotel. Couldn't have asked for more.Happy with our choice.
If you're looking for a nice hotel in Seward with the best views, this one is it. We stayed in room 304 facing the water. I stayed up late to watch the sunset which was beautiful. Sun didn't set till around 11pm when we went in May. Has a small balcony you can step out on to get great pics. Best Western also offers free breakfast. The breakfast was decent. Had oatmeal, muffins, sausages, eggs, toast, etc. Overall, would love to stay here again.
Overlooks park along downtown harbor. Nice breakfast. Staff was very helpful. Within walking distance of small boat harbor plus Alaska Sealife Center, restaurants, etc. nearby. Nice lobby with grand piano. Shuttle to Parc Connector Bus, cruise ship and Train Depot.
This was the most courteous "front desk" that we encountered on our Alaska vacation. They went out of their way to make our stay enjoyable. This location was close to restaurants ,gift shops, park and Church all within walking distance. Unlike some hotels in Alaska, they had an elevator and we had a little balcony off our room. Small Boat Harbor was about a mile walk away.
My concern was the breakfast area was too small for the hotel. There is not nearly enough room for guests to eat comfortably. I wish there was shuttle transportation until all the tour boats are back which would be about 6 pm. You are to solve this problem on your own.
Nice hotel on lakefront. The rooms are small but comfortable. Small breakfast and Limited breakfast but it's good.i don't know why they have closed the bar.The staff is nice and helpful and very courtius.Ask for a balcony room for great views of Lake.
As a Four-Star, high-end hotel kind of gal, I was a little nervous about staying here, but booked it based on the strong BW reputation. The hotel itself was a basic, no frills place. Everything was very neat and clean, including the room. The beds were comfortable. The towels in the bathroom were surprisingly thick and plump, and the shower pressure was better than average. The front desk staff including the GM was fantastic. They were vibrant, friendly, professional, and very helpful. I was quite impressed with them. The location was excellent- right by the water, and within walking distance the Sea Life Center, restaurants, and shops. The only thing that I hated was that our room was interior, which meant it overlooked the lobby, and the window was clouded. When I originally booked the reservation, I booked the wrong night, so called central reservations to fix it. When the agent asked if I wanted interior or exterior, I thought she meant corridors. DUH! I was wondering why the rate was so inexpensive! So a hint- book an exterior room if you need daylight and a real window. You aren't staying at the Four Seasons, so don't expect fancy-schmancy, but this hotel worked for me!
My husband, brother, and I recently stayed at the Best Western Plus in Seward the night before a halibut trip. The location was great- it is in a nice quiet area within walking distance to the SeaLife Center and several bars and restaurants. The staff were friendly when we checked in and provided some good local dining recommendations. The hotel itself looks quite new and our room was clean and came with free WiFi and continental breakfast. We had everything we needed and I'd definitely choose this place again on a future trip to Seward.
The Best Western in Seward did not disappoint. The lady who checked us in was very friendly and knowledgeable. The room was clean and the views were great. The continental breakfast was comparable to hotel breakfasts at most major hotel chains. I was very pleased overall.
Booked a room with a view of the bay. Very nice view! Room was clean and well maintained. Service was friendly. Would stay here again! Breakfast is acceptable and location is prime. Great food nearby! Shuttle service from train station and to cruise ships adds more value to the hotel.
We stayed in this Best Western Plus which is in an excellent location for this beautiful spot of Alaska. The building is modern and clean. The breakfast is more typical of Best Western's than the "Plus" brand in my experience. Pay the extra amount for an outside room as the "inside" rooms overlooking the lobby are a bit dreary.
We always book a view room and this one did not disappoint. We saw eagles, otters, sea lions and a whale from our balcony. The breakfast was typical breakfast food but the staff made it so enjoyable it brought it to another level. The front desk people were top of their field - helpful, friendly, and fun.
I spent 2 nights at the Best Western Plus Edgewater Hotel during my recent visit to Seward. Overall, I enjoyed my stay and would not hesitate to return if I find myself in Seward again in the future. For the most part, the other reviews for this hotel that I read before my stay are very accurate and I didn't experience any surprises during my stay. Positives: Very friendly staff, great location, large breakfast selection, reasonably priced, clean Negatives: Street parking only, rooms are a little small, air conditioner was really loud, no u-lock or chain lock on the door (had been removed)
Clean, up to date hotel on southern shore of Seward. Note, only street parking. I was told that there was a shuttle service to cruise ship terminal when ships in port. Breakfast service very good including gluten free options.
Definitely spring for the extra money and get a room with a balcony and view of the bay. Totally worth every penny, especially if you're lucky enough to be in Seward on a rare sunny day, like we were. The staff is super friendly and helpful and the hotel room was nice and clean. My only complaint is that the walls are pretty thin and sound carries very easily. Also, it sounded like our room had some kind of water pipe within the walls, so whenever someone from an adjacent room flushed the toilet, it made an extremely loud and sudden sound in our room for 5-10 seconds. It surprised us during the night and early in the morning. Not sure if every room has this problem or if we were the "lucky" ones. Other than that, the hotel was great and conveniently located near the Sealife Center and the cute little downtown district.
My husband and I stayed in Seward for two days and had a great trip! The hotel staff was very friendly and helpful. The room was clean and we had a nice view of the water. The breakfast was well laid out and the staff was super helpful.
located almost on the shores of Resurrection Bay and almost walkable distance from the Pier. Good Comfortable Hotel , not much fuss about facilities , but rooms are ok and the views outside are excellent along the bay. have'nt stayed anywhere else in seward , so cant compare.
We stayed here one night to be able to do laundry and pack for our overnight kayaking trip. It seemed relatively inexpensive for the area and when we got there, we were very surprised at its central location. You can walk to food, shops, and the harbor. Our room was really clean and even though we had a room that had an outside door facing a parking lot, it was pretty quiet! The only odd thing was that our beds had a plastic sheet on them...maybe good for germs, but they were pretty noisy when anyone rolled over. I had just never experienced that in a hotel, but it's not a deal breaker for me...I would stay there again!
The Best Western Edgewater Hotel is situated in a good location on centre of town opposite the RV park and across the road from the water. It was a 2 min walk to town and restaurants. We were in room 104 on the ground floor which has a small verandah and nice water views, I think the upper level views would have been better. The room was a good size with basic decor, clean with 2 comfortable queen beds, the pillows were very small. Our room was very hot which was a problem. There was a sink in the room near the door, a small cupboard, iron and board and no safe. Wifi was free. The bathroom was compact and clean with a step in bath which had good water pressure. The basic toiletries were on tap. The staff were very friendly and helpful at check in and Tiria gave us good advise on restaurants. Breakfast was very average and busy with many group travellers and there wasn't any where to sit. It included coffee, juice, cereal, muffins, scones, scrambled eggs, sausage and toast all of poor quality. All in all basic hotel but good value in Seaward.
I researched for months to find the right accommodations for my husband and me. It turns out my research paid off. The staff was friendly and accommodating ! Upon arrival , the reservations were not correct . It turned out to have been my error but the lady at the hotel desk was quick to rectify the problem! We had a bay side room and do not regret the extra cost. Waking up to the beautiful view was worth it! Th room was average size and not luxurious but very clean and all we needed for th little time we spent in the room. The hotel was a nice walk to the harbor and well as many restaurants and shops! The hotel shuttle was waiting on us at the train station ups on arrival to Seward. We found the hotel to have been a great choice and we would definitely stay there again!!
I stayed at Best Western Plus while travelling with my friends in August 2015. The hotel is situated within the small town of Seward and offers great views of the Resurrection bay/Hills just steps from the hotel. There are also great restaurants in the vicinity. The hotel rooms and included breakfast buffet were average. The service was good and the hotel offered to hold our luggage for us after checkout which was very helpful. Overall a good budget stay within the town.
We were this summer for three nights in this hotel. the staff is unmotivated, also at the reception. Once the room was not done, the next day we had to ask for toilet paper. The value for money is poor. Never again!
this little hotel has a excellent location in this little town. rooms are not big but cosy modern and totally clean. nice lobby , breakfast ok. take a walk to a nearby café with newspapers, books and internet
For an out of the way place this motel had some of the best and friendliest service that I've come across. From helping at check-in to hauling your bags to a cruise ship, everything was done with a smile.
While I am a very big fan of Best Western( we stayed in 6 on our trip), we were surprised by this one. Granted the location of this one could not be better, right on the Bay and next to the Sea Life Center. But for the rates we would have thought it to be better taken care of. The bathroom had little chunks of something on the floor and toilet. I did like how the sink is in the room, makes it quicker for a few people to get ready at once. The sheets had crusty items on them and seemed to either not have been washed or not washed well. I would have thought the employees would have caught it as It was not a tiny affected area. Gross to find when heading to bed after a long fun day. But there was free parking, a normal BW breakfast included and friendly staff. I am hoping that we were just there in a room that was not done right, but hey for the money spent.. all rooms should be cleaned right. Not to the BW standards I am used to.
Outstanding Hotel, great service and Employees. Facilities were very clean and presentable, rooms were outstanding and very comfortable. The Wi-Fi was easy to access and use, Restaurants were easy to walk to and a god variety.
Best Western Plus Edgewater Hotel Seward, Alaska I've stayed at this hotel as well as the hotel across the street. This hotel is more updated and I prefer it more then the hotel across the street. Seward hotels get full fast in the summer (tour season months). If you can avoid booking last minute I definitely would book ahead to secure accommodations, because if the hotels in town are sold out its a far drive to the next town. I posted a number of photos of the room to give you an idea of what they look like and the area the hotel is located in. The sink/ vanity area might be small but the DVD player is a nice addition to the room as well as the microwave and fridge. I saw this hotel received some low scores but my experience was no where near a bad one. I had great service however on a side-note I am a Diamond Best Western Frequent Stay Card holder so it may or may not have something to do with the great service I received. My room was not an upgraded room but it was the last room available the night I stayed and I was happy with the room, my stay, the service and the location. I had no troubles finding parking on the street and I was able to walk to the water and the aquarium within 5 minutes. I had to drive to the boat launch harbor area where my Kenai Fjords Tour left from but that drive was only about 5 minutes from the hotel. There are a number of different restaurants within walking distance from the hotel. There's a large grocery store a ten minute drive from this hotel to purchase snacks, boat motion sickness medication, ice, food and beverages. Keep your eyes open when getting to Seward there are frequent eagle sightings over head. Offers great opportunities to get a great picture of an eagle. I had a wonderful stay at this Best Western Plus Hotel. I would definitely recommend this hotel and I would stay here again.
BW in Seward is really in a great spot, just a block or two from the wonderful Alaska Sea Life Center. Rooms could use an update, but it's on par with most of the town. Nightlife and restaurants all a close walk.
3 adults stayed in a room with 2 queen beds for 3 nights. The bed, pillows and linens were nice, not as high quality as the BW in Fairbanks Pioneer, but still of a nice quality. The room was large enough for a desk and chair, cabinet with drawers and held the TV/Frig/Microwave, there was a lounge chair, nightstand, air conditioner with remote control and the bathroom sink with a large counter. The bedroom and bathroom were both clean, well stocked and well maintained. The hot breakfast provided was outstanding with a very hard working lady who monitored and maintained it during breakfast hours. They served freshly made waffles, a variety of breads, bagels and muffins, 3 fruit juices, a selection of individually packaged name-brand cereals, regular and skim milk, several coffees and teas, eggs and potatoes/starch (varied each day) and fresh fruit. Having this so we could start our day early and quickly is one of the main reasons I selected this hotel and the other BW during our 18 day trip in AK. THANKS BW. and give this breakfast lady a raise, she kept all your guests who packed every seat in the area happy with well-stocked food, a great attitude and work ethic. One thing that I did not see mentioned in other reviews is the availability of vending machines on the lower level. They had a good selection of drinks, foods, candy, chips and even Ice Cream. It was greatly appreciated when a late night snack was needed. A nice seating area is provided with a fire place and a player piano in the center of the hotel. It was a perfect place to wait for others or just to sit and relax outside of your room. The front desk staff was very helpful during check in and check out. They even loaned us an umbrella on two evenings to keep us dry as we walked to dinner. The hotel has a luggage storage area for bags after our check out while we visited the Sea Life Center. That is a real great benefit. We initially had trouble connecting to the free wifi and the hotel provided a technical person to assist who then determined their router/system needed to be re-booted so we were up and running very quickly. We had a good signal during our entire stay. (Free wifi is another reason I choose BW during my trips.) My Brother and Sister-in-law missed the hotel's shuttle van by just a few minutes and the hotel manager, Josh Michaels, took $5 from the till to pay for a cab to take them to the nearest pharmacy/grocery. That is real caring and service to your guests. They were very happy with his attitude and ask me to mention him they were so impressed. They have been business owners in the past and know what it means to have such responsible customer service. Thanks Again Josh!!! The free shuttle bus provided by Seward from the Train Depot has a stop about 1 block from the hotel and is available to take you around town as you desire if your waiting at any of their stops when they arrive, a nice benefit in Seward for those of us without a vehicle. The Sea Life Center is only 1 block from the hotel and a MUST place to visit. I live in a city with a huge, world class aquarium and I was impressed with the quality, quantity of sea life and the information and caring I experienced at this center for the animals and visitors. I will definitely recommend this hotel to any one visiting Seward and would stay here again when I return.
Hands Down, if you are is Seward, STAY HERE! Exception customer service from the minute we walked in the door until the minute we left! We had a corner room facing the bay, It was wonderful .... lots of windows and a small balcony. Shower was excellent. Small refrigerator was useful. Bed was super comfortable. We had three night here, at the midway point in our Alaskan Adventure. We did use the laundry area - $3 a load, however, it was less costly than airline charges for an extra suitcase so we felt like it was worth it, We also hung our coats and gear in the very warm laundry room to dry out after 10 days in the rain. Bonus! Complimentary breakfast had multiple choices ... and more than just the standard hotel continental breakfast. Coffee and beverages were available all day. The hotel provided a shuttle service in town which was nice. We took the Phillips Cruise (AMAZING!!!!) and the Best Western provided door to door service. Definitely enjoyed our stay and would most certainly stay here again! Highly recommend!
We have been to 43 countries and traveled extensively in North America, and we had one of our best ever customer service experiences at this hotel. #1 the breakfast was really good. The eggs were not powdered, and in fact I was able to get hard boiled ones every day. The staff in the breakfast area was terrific. They continually came by to insure that we were satisfied. In the third day of a 4 night stay, I came down with a bad stomach virus. The front desk staff and manager offered to take us to the hospital, found out about pharmacy hours and volunteered to do what ever they could to be helpful. Yes the rooms were on the smallish side but they were clean, quiet and well appointed.
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