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Best Western Plus Hotel Inn of Sedona, Sedona

4.5/5  - basé sur 3346 notations.
1200 W Highway 89A, 86336-5741, Sedona, United States - See map

Welcome to the Best Western Plus Inn of Sedona! Guests looking for gorgeous views of the red rocks can find them right here at our Sedona hotel. Sedona, Arizona is known for its peaceful beauty and the red rock views are abundant and especially gorgeous from the Promenade Terraces of our Sedona hotel. We're a pet-friendly hotel because we understand that the whole family should be welcome on a vacation. With a complimentary About Town shuttle, there's no need to worry about car rentals or driving while staying with us. Guests come to our Sedona hotel for many reasons, some to get close to nature, others are looking for a romantic getaway and of course for our famous vortexes. Allow our complimentary concierge service to assist you in planning your ultimate Sedona getaway! Enjoy the full southwestern experience from horseback riding to wine tours. There are river adventures to discover, the Grand Canyon to visit and Oak Creek Canyon for nature lovers. Our Sedona hotel with its great hilltop location is the perfect home base for all your Sedona adventures. Our Sedona hotel offers 360 degree views, and we're centrally located close to all of the top attractions. Enjoy spa treatments, discovering ancient sites and hot air ballooning for a little romance. Helicopter tours and biplane tours are popular options. Whether you enjoy fly fishing, off-roading, or simply want a luxurious home base for northern Arizona explorations, you can find it here. Hiking and sightseeing are favorite activities for many guests at our Sedona hotel. Whether you're into mountain biking, in town for one of the many exciting festivals or here to get in tune with your spirituality, count on us to make your time in Sedona as enjoyable as possible. Our on-staff concierge and all our friendly staff members are dedicated to ensuring you're comfortable at all times. From adventure to meditation, it's all possible in Sedona. Reserve your quiet room at the Best Western Plus Inn of Sedona!

Best Western Plus

Hotel Inn of Sedona

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 3332 guest reviews
NOTE ISSUED
Excellent
1961
Very Good
992
Average
274
Poor
73
Terrible
32
REFER TO NOTICE
Business Business
60
Couples Couples
1463
Family Family
1165
Friends getaway Friends getaway
377
Solo travel Solo travel
104
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great experience!"

5
06/09/2018

Went to Sedona for a birthday weekend; this hotel aimed to please and did just that. The front desk staff was warm and welcoming! They gave us an amazing view with the terrace right outside of our room! They have fire pits on the terrace which are lit every night, provided a nice relaxing environment to end each day. The rooms are clean and very nice, too. The hotel staff are all helpful and even offer free shuttle rides into the town all day. I would recommend this hotel to anyone looking to stay somewhere nice and memorable when in Sedona.

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so pleased you enjoyed your stay and we were able to make the Birthday weekend a memorable experience. We will look forward to your next visit to Sedona. Thank you for taking the time to review your stay.

"Comfortable stay in a good location"

4
05/09/2018

Our friends were getting married across the street at the Elks Lodge and their chosen group rate hotel was miles away in Oak Creek. We wanted something we could literally stumble back to if the occasion called for it! A large group of us decided to stay here, and we all enjoyed our stay. This was in April when the nights were cooler and they had fire pits on the 2nd floor in our building - a perfect place to hang out after the madness of the wedding. Overall we didn't stay long in the hotel - we arrived right before the wedding and departed early - but the beds were comfortable, the rooms were clean and the service was good.

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are happy to here that you enjoyed your brief time here with us. You will have to come back for longer!

"Sedona stay"

4
04/09/2018

Comfortable hotel, good location, pretty views, loved the open terraces, very helpful and friendly staff, good breakfast, needs a bigger fitness Center but there is lots of close hiking so plenty of ways to get excersice

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you we will pass along the compliment to our staff. We are so glad that you enjoyed your time with us! We hope to have you back soon!

"Great Hotel, Beautiful Room Views"

5
31/08/2018

My favorite night in Arizona was the night I spent here in Sedona, at this hotel! Everywhere you look, you see the gorgeous red rocks, and the views from the patios outside the rooms are stunning! The location of this hotel is great as well; walking distance to restaurants and the downtown area!

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy to hear you enjoyed your stay with us in Sedona. Sedona is a magical place and we are proud to share it with the views from our terraces. I hope you will return to stay longer. Thank you for letting us know about your experience.

"Great Value and great Staff"

4
28/08/2018

We spent one night in Sedona on our way from Monument Valley to Phoenix. The staff at this hotel were an example to all others in the art of hospitality, they were courteous friendly and good-humored. The rooms were clean and tidy, and had a fridge and coffee machine. The hotel is set in a great part of town, each room sits on a walkway with an amazing view of the Sedona hills. The hotel has a swimming pool and hot tub, admitadly the weather was cooler during our stay but I have to say both the water tempreture of both were on the cooler side. The complementary breakfast was good, a selection of cerials, bread and hot food alongside juices and tea or coffee. Although we didn't have need of it, I believe the hotel operate a shuttle to the major parts of town which would offer great conveninece to those that make use of it. All in all a good experiance and I wouldn't hesitate in recomending the hotel to other travelers.

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are so glad to hear that you enjoyed our amenities! Thank you for your kind words about our staff we will make sure to pass that along to them! We hope to have you back again soon!!

"Awesome"

5
28/08/2018

We always stay here. Awesome service. Awesome views. Tracee is awesome. Thanks for the awesome place. Sedona is the most awesome and beautiful natural place on earth. Nothing like it in the world. Ed and Judy

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are glad to hear that you had such an awesome time with us! Thank you for your complaints to Tracee we will let her know shes doing an awesome job! We hope to see you again soon for another awesome vacation!

"A great stay in Sedona!"

5
25/08/2018

We stayed here for two nights. PROS: Tracee at the reception desk was super friendly, helpful, accommodating, and professional. She upgraded our room and gave us a complimentary keepsake gift when she learned we were celebrating an anniversary. She cheerfully helped me with a change in our reservation, and gave us wonderful recommendations for local activities. She even made sure we were equipped with water before heading out on a hike. I would recommend this property based on Tracee alone! The property itself is located just a couple miles from "uptown" Sedona, where all the touristy shops, restaurants, and tours are based, which suited us just fine. The hotel offers a free shuttle service to and from the main part of town but we did not use it. We got around by car or by foot. There are hiking trail heads close by and a Whole Foods market next door. The only CON I can think of is that the room itself (#331) was on the small side and slightly dated. But the patio with cozy seating, two fire pits and 180 degrees of amazing views than made up for it. It was incredibly peaceful and relaxing to sit surrounded by such beauty in every direction! We ate breakfast and dinner on the patio each day. BTW, a hot breakfast buffet is included with your stay -- eggs, sausage, potatoes, pancakes, fruit, yogurt, oatmeal, bagels, juice, coffee -- which was very nice. The pool and jacuzzi were also enjoyable. I would definitely stay again if I return to Sedona. Perhaps another CON, or just something to be aware of: this property caters to families with kids and/or pets. We heard several kids running around but only during the day; we were not bothered by noise at night. The blackout shade kept the room completely dark. My husband is highly allergic and could sense pet dander upon arrival in our room.

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your detailed review of your stay. I am sure many other travelers will find your review helpful. I am so pleased your were impressed with Tracee, she is top notch when it comes to customer service and we do value her dedication. On a side note, we do have some renovations in the planning for updating the rooms and our property. I hope you will come see us again soon. Thank you, Hope Guest Relations

"Ontheroadagain"

5
25/08/2018

We had a very pleasant experience at Best Western Plus in Sedona. From friendly, efficient check-in, to Brian's shuttle from inn to town and back, to firepits on the patio, to full breakfast, everything was wonderful. Highly recommend 3rd floor for the views!

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am happy to hear you enjoyed your visit. All of our team members take pride in assuring our guests have a memorable experience. Thank you for acknowledging our staff. Hope, Guest Relations

"Beautiful Views"

4
16/08/2018

It's hard to have a bad view in Sedona and this hotel is no different. Reasonably priced and a nice change of pace. Conveniently located near shopping and Whole Foods. Nice touch adding the Keurig coffee maker.

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
You are correct, Sedona is a magical place with all the amazing views. I so happy you enjoyed your stay. Thank you for letting other travelers know about the views of Sedona from our location. Hope, Guest Relations

"BEST view + value in Sedona!!!"

5
16/08/2018

My parents and I stayed at this place last week, and we were absolutely BLOWN AWAY by the views. I was hesitant to book a BW, as I had stayed at the "fancier" Sedona Rouge my only other time in Sedona and enjoyed my stay there. But I was NOT disappointed. I cannot express enough how amazing of a value it is. Our room didn't have a balcony HOWEVER, the back door opened out directly to the firepit and chairs which overlooked the redrocks in the distance. MINDBLOWING. And, it surprisingly had a microwave as well as a fridge which isn't very common. Not only that, it included a FULL breakfast - eggs, bacon, potatoes etc. Not just you're average buffet. The front desk people were also SUPER friendly and accommodating too! All and all, 10/10, will definitely be coming here again!

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Wow, it sounds like you had a great time with your family in Sedona. I am so happy we were able to help make your vacation memorable. I am happy to hear you enjoyed the views and the breakfast offerings. Thank you so much for bringing your family to stay with us. We hope to see you again soon, maybe for a family reunion or a special occasion celebration. We do have group rates for five or more rooms. Hope, Guest Relations

"Very good hotel with a lovely view"

1
13/08/2018

We had a perfect stay at BW Plus Inn of Sedona. We were there for two days and everything was as we expected it to be. From the hotel to the town of Sedona it is just 5 minutes. The breakfast in the hotel (complementary) was good. We have enjoyed our stay and recommend to stay there.

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am pleased to hear you enjoyed your stay. I is good to know we met your expectations and will look forward to your next visit. Hope, Guest Relations

"Amazing accommodations in Sedona Arizona. We were truly amazed by the overall experience at the best Western in Sedona."

5
11/08/2018

We really truly enjoyed our experience at the best Western Hotel in Sedona Arizona. The facilities were great but best of all where the outstanding remarkable unbelievable views right outside our door on a Normas patio with a fire pit and lounging area so it was terrific

928GuestRelations, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so pleased to hear you enjoyed your stay with us and took advantage of our terraces. It sounds like you had a relaxing time and we will look forward to your next visit. Thank you, Hope, Guest Relations

"Beautiful view from our room"

5
09/08/2018

Hotel staff was very friendly and helpful. Housekeeping was excellent and also very honest. Accommodations were modern and comfortable. Breakfast was good and the pool was very nice, too. Good Wifi. I would definitely stay there again. Parking was convenient as well. No elevator though.

Elizabeth M, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It sounds like you really enjoyed your visit to Sedona. I am so happy to hear we were able to help make your trip a memorable experience. Thank you for sharing with other travelers. We hope you will be able to come back to Sedona for more fun experiences. Thank you, Hope, Guest Relations

"Great Stay!"

5
06/08/2018

A wonderful location; walk to everything. Friendly and helpful staff. Wonderful activities for kids; game room, two pools. Breakfast is convenient and had nice variety of foods and drinks. We had a great view.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear your found our location to be convenient, and our staff was helpful. Thank you for being our guests, we are very much looking forward to your return! Amanda Guest Relations

"Phenomenal experience in Sedona!"

5
05/08/2018

We had a phenomenal stay at the Best Western Plus in Sedona! The rooms were beautifully appointed, and had 2 doors with one leading to a patio area that overlooked the mountains of Sedona. The location of the hotel could not be more beautiful! The bedding was comfortable, and the breakfast was one of the better breakfasts I've had at any hotel. We hope to go back!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for sharing your experience with us. I am happy you enjoyed your stay and the amenities offered. We will look forward to another visit in the near future. Hope, Guest Relations

"Lovely place, wish we could've stayed longer"

5
03/08/2018

They gave us an upgrade to a room with a nicer view since they weren't fully booked. Staff was always attentive and the fireplaces outside were a great place to sit and relax. Parking was widely available and though it's a bit of a puzzle to find the entrance first time you arrive, the hotel is easily accessible and you're in the heart of town in no time.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for giving such a nice review. We wish you could have stayed longer also, maybe next trip! Thank you, Hope, Guest Relations

"GREAT Views and comfortable accomodations"

4
30/07/2018

My husband and I came for a private get-a-away this time, although we have stayed here with our children (and our dog one time) ....I have stayed at this specific hotel a number of times. The rooms are clean and comfortable. The exterior lounge-around areas are fantastic! We enjoy the majestic views from inside our room and out. Staff is helpful, polite and prompt. Great overall experience, worth coming back again and again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how much you've enjoyed your stay with us! Thank you for being our guests, we truly appreciate your loyalty! We are very much looking forward to your return! Amanda Guest Relations

"Great hotel with beautiful views."

5
29/07/2018

The shuttle driver was very helpful and informative. The breakfast was excellent and the staff very nice. I would recommend this hotel and stay again for sure. The outside terrace was great for watching shooting stars.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm so glad to hear how much you enjoyed your stay, especially the part where you got to stargaze on the terrace. It's absolutely incredible how much you can see around here! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great location!"

5
27/07/2018

Beautiful views from our terrace. Pool and tub were very clean and nice. The breakfast was included and was very good. The complimentary shuttle was very helpful. Loved the fire pit at night. Staff was professional and friendly.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It sounds like you had a great visit in Sedona. I am happy to hear you enjoyed your stay and hope you will be able to return soon. Thank you so much for reviewing your stay. Hope, Guest Relations

"Great place to stay in Sedona"

5
26/07/2018

Me, my wife & 2 sons stayed here for our first visit to Sedona. Location is very convenient, the room was very comfortable and clean, the staff was great and helpful, breakfast was very good, the pool and views were excellent. We had a great stay and I would definitely recommend this hotel. Thanks to the management and all of the staff for a wonderful stay in Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your lovely comments for our hotel and staff, we are delighted to know you've enjoyed your stay! Please come visit again soon! Amanda Guest Relations

"My Sedona Favorite"

5
25/07/2018

I love the location of this hotel and the 360 view opportunities. The rooms are great and the staff is always helpful. They have a local shuttle that runs often on a very convenient schedule. It is also walking distance to several great restaurants. Breakfast was very nice as well.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you've enjoyed our hotel and it's amenities, not to mention those incredible views! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"One hotel employee can make or break your experience at a hotel"

5
24/07/2018

Gorgeous setting with huge deck for mountain viewing, great room, but an incredibly great employee, Brian Czerwin, made our stay delightful - thought we were on “Undercover Boss” and cameras were rolling, this fellow went the extra mile in his exceptional service and pride to make our stay memorable!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for taking the time to share your experience with Brian, your comments have certainly made his day! Please come see us again soon! Amanda Guest Relations

"Nice room and wonderful views"

5
23/07/2018

Came here solo. Was upgraded to the 3rd level looking west. The staff, room, view, breakfast, pool all were great! I will stay here again (in about 2 weeks) There is a little trail that starts across from the parking lot that is nice.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind compliments for our hotel and staff! I am happy to know you enjoyed your time with us, please come visit again soon! Amanda Guest Relations

"Great views!"

5
13/07/2018

We had a room on the second floor, facing the back of the Hotel, overlooking the fountain and pool area. It was a fabulous view off the little veranda! The room was very comfortable and the complimentary breakfast was very good, also with the same fabulous view. I've been to Italy, etc. and I think this was by far the best view I've ever had while eating breakfast! Would stay here again even though alittle on the expensive side.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am pleased you enjoyed your stay and the fabulous views from our property. We will look forward to your next stay.

"Fantastic views!"

5
09/07/2018

The hotel views took our breath away. We spent a ton of time out in the private lounge area and the pool was 20 ft away (so was breakfast). We would definitely recommend this hotel to others and would definitely stay here again while in Sedona. Staff was terrific too!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your experience with future travelers! I am so happy to know that you've enjoyed your time with us. Please come see us again soon! Amanda Guest Relations

"Amazing Views"

5
09/07/2018

We enjoyed staying here in April. Our room opened right onto the terrace with gorgeous red rock views. There was a table where we often sat to enjoy the outdoors. Loved the fire pit in the evening. Would definitely stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you had the opportunity to enjoy some time on our terraces. Those views are unbelievable! Thank you for being our guests, we hope you'll come back and see us soon! Amanda Guest Relations

"Great location, amazing views and comfy beds"

5
07/07/2018

Our party of four just got back from our stay here and we all loved it! The price was great for that location and amazing views! Waking up in the morning and watching the sun rise on the terrace was my favorite part there. We also would grab our free breakfast and sit on the terrace! The shuttle bus was great although the one driver would only pick us up outside cheers but the other would pick us up anywhere we asked in uptown sedona, so I found that somewhat annoying. Overall great stay and I would return.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am happy to hear you had such a great time in Sedona and enjoyed your stay at the hotel.We are very proud to have the views from our location and love to hear when our guests took advantage of the terraces. I can understand your frustration in the different drivers willing to drop off in different locations. We do have a designated drop off and pick up in uptown and there are times when they will drop off in other locations, usually for disability reasons. It really does depend on the timing of having other pick ups and the traffic going through town. I am glad it did not make your stay unpleasant. We will look forward to seeing you again soon.

"If you like sleeping with roaches, spiders, and no air conditioner..then it's great!"

1
23/06/2018

Our first stay was great, it was during the week and our room was upgraded for no charge, which was great! Overall, it was a nice stay, beautiful views, nice and helpful staff, and a decent room. So for our next stay, a few days later, we decided to pay for a nicer room thinking it would be an even better experience. We were so wrong. I know it's the desert and there are a lot of bugs and creepy crawlies!! That's why you have good exterminators, I've lived in Arizona for 20 years and have never had a roach in my home. Within our first two hours in the room: a roach greeted us on the toilet, the air conditioner didn't cool the very hot room at all, and a spider dangled an inch from my wife's head and then fell into her bed. We packed up our stuff and we're going to leave but they refused to give a refund after staying in their disgusting room for a little over 2 hours. It's now 1:37am in the new room, we feel gross and now we will be shorted on sleep. Yay... Also, I'm disabled and travel with a service pet, and I always make notes about that and mention that when making reservations, so they know and can hopefully accommodate my needs. They did with the first stay, there were no stairs and the room was close to parking. For the second stay, we were put at the far end of the complex with no near by parking, we had to walk forever to get to our room and then go down two long flights of stairs.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so sorry to hear that was your experience this time, but I am glad to know we made things right this morning with the compensation we provided. We are looking forward to the next visit you mentioned at check out, so we have a chance to show you the level of service and accommodation we expect to show all our guests. Amanda Guest Relations

"Visiting relatives and sightseeing"

5
18/06/2018

Very nice hotel with great views. Hugh breakfast in nice room. Staff was friendly and helpful. Free shuttle to downtown area if Sedona. Certainly a lovely place to visit and this is a lovely place to stay while there

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm so glad to hear you felt welcomed and comfortable during your stay with us. There is always more Sedona to explore, so please come see us again soon! Amanda Guest Relations

"Perfect ??"

5
16/06/2018

The staff is amazing. You feel so at home The views are spectacular Perfect location Shuttle service Great breakfast And the nicest staff ?? Everyone is helpful with a smile and a warm heart Thank you Joelle for everything ??

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are so thrilled you enjoyed your stay and the amenities we offer. All of our team members will be happy to hear you acknowledged them, they do take pride in making sure our guests have a memorable experience. I hope you will come stay with us again soon. Thank you, Hope, Guest Relations

"Breathtaking Views of the Red Rocks"

5
12/06/2018

I loved our view from this hotel. It was so beautiful and serene. Our room was large and comfortable. I believe I had asked for a quiet room with a view of the red rocks, and that is what we got. We had a nice community balcony out the back door of our room where my husband sat to catch up on computer work while enjoying the view. Our bed and pillows were comfortable. The pool was not available to use when we first arrived, but, since we only had one night in Sedona (our first visit), the pool was not our priority. The hotel offered a free shuttle to any destination within two miles of the hotel - a great benefit since parking in town is at a premium. We made sure to tip the driver. The included breakfast offered a variety of foods that were all tasty. The pancake machine was out of order, but, there were plenty of other choices. The only issue we had was an air conditioner that blew too cold and could not be adjusted. We just turned it off at night and used the fan. I would highly recommend this hotel to anyone visiting Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers. It sounds like you had a great time. I am sorry to hear there was a problem with your air conditioner. I will be sure to check that our engineering department has corrected this issue. I apologize for any discomfort this caused you. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Enjoy the sunset, stay for the bats!"

4
11/06/2018

We stayed one night here in May on the third floor. The third floor is at ground level and the other two floors are below. The sunset is fleeting and not to be missed as the beautiful red rocks of Sedona absolutely GLOW! We were able to see the sunrise early the next morning with its rose-colored hues. But we went out at night to sit on the terrace which does have many tables, chairs, and a fire pit. Then, we got a wonderful treat of seeing bats hunting moths attracted to the lamplight. That really brought a lot of joy to us! The personnel at Best Western Plus are really nice; however, the rooms are a bit cramped and dated. However, the AC was really cool, and the rooms come with a fridge and microwave. The bathroom was pretty small, but the shower was great. I wouldn't have missed those bats for anything! Amazing terrace. Nature really puts on a great show here. Wonderful views!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear what a delight the local wildlife brought to your visit! Thank you for your kind comments for our staff. I am sorry to hear you felt the accommodations were small and dated. Please know that renovations are on their way later this year, so please come back soon to see the changes. Thank you for being our guests! Amanda Guest Relations

"Nice 4 night stay"

5
10/06/2018

All of the staff were very friendly, helpful and courteous. It is centrally located for easy drives to all of the restaurants, stores and sights. Our room was nice, 2 double beds, with a bath that was just a little tight. We stayed on the 3rd floor and Wow, the views were fantastic. They serve a Free buffet breakfast with eggs, breakfast meats, pancakes, various bakery items, juice, coffee and fruit. They offer a Free shuttle service to most of the restaurants in Sedona. That way, both of you can have some wine with dinner without worrying @ driving.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you enjoyed the breakfast and our views! It makes us happy to know our guests return home with good memories. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Wonderful weekend stay!!"

5
06/06/2018

We stayed at the Best Western over Memorial Day weekend. It was a busy time in Sedona, but the hotel never felt crowded since it is spread out. Breakfast was hot and delicious. My kids loved the pancake machine! We had a first floor room which was great because we were able to park right outside the room. I'm glad I didn't splurge on a room with a view because we weren't in the room much. The views are amazing from the terraces! I was pleased to find out that there was a shuttle that would take you anywhere with in a 3 mile radius. This was a lifesaver since we were there on a holiday weekend. We used the shuttle to drop us off and pick us up at some of the trail heads since parking there was a nightmare. Would definitely stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how much value you found in our hotel, and how much you enjoyed your stay with us. Thank you for being our guests, we are very much looking forward to your return! Amanda Guest Relations

"A view you will never forget!"

5
03/06/2018

Highly recommended for total peace and tranquility. Watch sunrise, sunset and the stars at night. Complimentary shuttle to take you uptown for dining and shopping and picks you back up when done. No need to worry about parking, etc. In the evening sit at outside fire and share your traveling stories with other guests. Convenient breakfast, relaxing pool and hot tub. Rooms are very clean and comfortable. And a huge thank you to our concierge, Hope, who planned a wonderful package for us including first class tickets on the Verde Canyon Train ride. You did excellent, as well as all the staff at the front desk. All very helpful and friendly. This was a very memorable stay.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your wonderful thoughts and suggestions. I am so glad you enjoyed your time with us here in Sedona. There's always more to explore, so please come see us again soon. Amanda Guest Relations

"Beautiful view of the Red Rocks"

4
28/05/2018

We stayed here for 3 nights during the Memorial Day weekend. Check-in was fast and the front desk staff were friendly and informative. Check-in time was 4 pm, but we arrived around 1 pm and our room was already ready for us - which we appreciated very much since we flew in from the East coast. We originally were appointed to room 112. We left for late lunch and after we got back, we couldn't get into our room because of a mechanical issue with the door handle. While maintenance was working to fix the issue, we were relocated to room 116. The room is very similar to room 112 with double beds. The room itself was ok, dark since there was not much lightning in the room. The bathroom is also on the smaller side. The amenities like shampoo and lotion are mounted into the wall instead of small bottles like other hotels. We only tried the complimentary breakfast once but it wasn't to our liking, so we ended up eating breakfast at other local establishments. There is also a small swimming pool and hot tub, but we didn't use it. The best part of this hotel is definitely the view! The terraces have seatings that overlook the red rocks. Beautiful! If you come to this hotel, you will not be disappointed for the views. The rooms itself are minimal, but the view of the red rocks make up for it.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with us. I am sorry to hear about the problem you faced with the door lock on your original room. I am pleased to hear that our staff got you moved to a similar room quickly. On the other hand, I am delighted to know how much you enjoyed those views, they never stop being incredible. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"5 stars for the amazing views"

5
28/05/2018

We did not stay at this property but were there for a pre-wedding reception. This hotel has absolutely amazing views of Sedona's scenery. Our friends who stayed at this property really liked it. We wish we could have stayed here.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind compliments for our hotel! We would love to be your hosts next time you're in Sedona! Amanda Guest Relations

"Sedona Stay"

5
27/05/2018

beautiful view, nice rooms, lovely patio area with fire pit, very professional and friendly staff. Shuttle available for transportation into town for dinner or shopping. The view of the mountains from our room was spectacular.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for painting such a lovely picture of our hotel! We are so glad you enjoyed your time with us. Please come see us again soon! Amanda Guest Relations

"Another Excellent Stay"

5
25/05/2018

We stayed here in May 2017 and following a trip to Phoenix we purposely put this location as our last Arizonoa stop. Staff was most helpful in trying to arrange our stay in the same room we stayed in last year.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for being a loyal return guest. We will always do our best to accommodate our guests needs. We will look forward to your next trip to Sedona. Thank you, Hope, Guest Relations

"Great hotel with great views"

5
25/05/2018

Very friendly staff. Upgraded me to a king room. Great terrace with unbelievable views. Sitting areas with fire pits on the veranda. Close to all of the sights and downtown area. Good breakfast area and workout room.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for the great review of your stay. We are very proud to be able to share the views from our terraces. I am so glad you enjoyed your time in Sedona and will look forward to another visit in the near future. Hope, Guest Relations

"100% guaranteed best value"

5
24/05/2018

This is a great hotel. We stayed 5 nights. I don't have even a tiny negative. Friendly staff. Close to spectacular hikes. Great breakfast. Clean room. Spectacular views. Great patios with fire pits (we enjoyed wine and snacks and watched the colors change in the landscape). Shuttle takes you anywhere within 3 miles- free (tip of course). Free lemonade. Next to Whole Foods which has a bar! Quiet. Comfortable beds. Pool and hot tub (we didn't use). Hope to come back to hike again - look no further than this hotel.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear about your visit with us! We love when our guests leave us with fond memories. Thank you for choosing us as your hosts, we hope to see you again soon! Amanda Guest Relations

"Great Hotel. Staff is Awesome!"

5
23/05/2018

We stayed at the Best Western Plus Inn of Sedona for 3 nights and it was wonderful. The staff is very friendly. The terrace and views are great. And the free breakfast is excellent. They have a free shuttle that takes you within a 3 mile radius of the hotel and that is perfect if you don't want to take your car to find parking to go shopping or to a restaurant.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your great compliments for our hotel and staff! We love when our guests leave with great memories. Please come back soon to make some more! Amanda Guest Relations

"Great value in a great location"

5
21/05/2018

Some of the rooms have spectacular views, spacious terraces, comfortable outdoor seating. Breakfast was full and delicious. Location can't be beat. I would stay here again without a doubt. (Ask for a room with a sunrise view, second or third floor.)

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear how much you enjoyed those incredible views! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Friendly quality"

5
21/05/2018

One of our 2 rooms was upgraded for no extra charge. The rooms, though small, were clean, comfortable, and efficient. The balconies and terraces were excellent, comfortable, and had great views. Very happy experience.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your enthusiastic comments for our hotel! I'm so glad to hear you enjoyed your upgrade. Thank you for being our guests, we hope you'll come visit again soon! Amanda Guest Relations

"Trip to celebrate my birthday"

5
20/05/2018

Excellent place to stay in Sedona...slightly out of town just enough to be away from all the noise. Parking in Sedona can be difficult but there is a shuttle from the hotel to drive you where you need to be. Concierge service available too. Breakfast was very good. Highly recommend this hotel. We were fortunate to be on the side of the hotel with a spectacular view, large veranda where a nightly fire was lit in the fire pit surrounfed by comfortable outdoor furniture. Staff were very friendly and helpful.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you chose to celebrate your birthday with us! I am further pleased to know how much you enjoyed your view. We have fantastic views on both sides of the property. Thank you for being our guests, we hope you'll come visit us again! Amanda Guest Relations

"Highly recommend"

1
18/05/2018

This property is centrally located near downtown Sedona with gorgeous landscaping, incredible views and very nicely appointed rooms. The staff is very helpful and amenities on the properties are exceptional. Highly recommended!

"Great stay, BEAUTIFUL views"

5
17/05/2018

Wonderful little hotel that sits off the road and away from the chaos and shuffle of uptown Sedona. The views were amazing from the patios around back. Breakfast buffet was provided each morning and well worth the money for the quality and quantity received. This was worth every penny and we will be back.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear of all the value you found in our hotel! We were delighted to have you as our guests, and hope to see you again soon! Amanda Guest Relations

"Fantastic location."

5
13/05/2018

We stayed for 2 nights with 8 other people on a motorcycle tour of Arizona . Our rooms were all on the same level with a patio area and great views of the mountains. Rooms were fine but the air conditioning systems were very noisy - a common problem in Arizona it seems! Very helpful staff , adequate breakfast and handily located for shopping , restaurants etc. Would definitely use this hotel again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are so happy your group stayed with us while on your tour. Our team members will be happy to hear they were helpful during your stay. We will look forward to your next trip to Sedona. Hope, Guest Services Representative

"Inn of Sedona - A Great Place to Stay"

5
12/05/2018

We were there to celebrate our 50th Anniversary, and it was the perfect place to do that. The room was comfortable, the staff was friendly and efficient, the views from the terrace were spectacular. The hotel is convenient to everything in Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Sedona is a great place to celebrate special occasions. I am happy to hear you had a great stay and everything is was good for you. We hope you will chose to stay with us again soon.

"Great lodging"

5
09/05/2018

We loved the hotel, the perfect location, the nice room and the spectacular views. Nice pool. Close to many shopping areas and restaurants. Very nice lobby area and the shuttle to take us to downtown area was great. Coffee available 24-7

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how comfortable you felt during your stay with us! Thank you so much for choosing us as your hosts, we hope to see you back soon! Amanda Guest Relations

"solid experience"

4
08/05/2018

Everything was great except for cost of room. We were shocked at sticker price for just one night. Overall experience was good with staff...super helpful. Probably would have asked for room on main floor due to no elevator to get to 1st level. Views were amazing!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy to hear you enjoyed your time with us! I would advise you to give the hotel a call directly to make sure you know exactly what you are reserving. We can even make suggestions based on your needs. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Room with a view"

5
07/05/2018

We stayed following a beautiful drive down 89A. We Witnessed a full rainbow from the terrace outside our room as a rain shower moved throu the valley. Our room was very comfortable while the outside temperature dropped

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am thrilled to hear about all those great sights you got to witness during your visit! It's great to know how much you enjoyed your accommodations as well. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Anniversary visit "

4
07/05/2018

My wife and I visited Sedona for our 41st anniversary. My wife reserved our room in January prior to the April trip. We reserved early because we had a specific room location in mind and wanted to be assured that we could get it. All was set. Check in time. Well, we were told that the room we wanted was a “pet only” room?? So they put us on the same floor(top) next door. The top floor faces the beautiful red rocks and glorious sunrises. Next morning we were talking to Hope, who originally took our reservation in January. She looked stricken. She did not understand the confusion or the “pet room”. She immediately changed our room back to the original reservation. The room although the same size is laid out differently and seems larger. The gas fireplace in the room was a nice reading nook early in the morning, as I am a very early riser. The fire pit sitting area on the deck area outside our room was ideal for watching the sun rising behind the majestic red rocks. Other than the original room SNAFU all was great. The room was ably cleaned daily. The breakfast (typical hotel free breakfast) was always hot and the area well tended. Thank you to the kitchen staff. Pictures are the view outside our room at sunset. Once again, THANK YOU to Hope for making our anniversary visit one we will fondly remember.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
While I'm sorry to hear about the confusion you initially experienced, I am glad to hear that Hope corrected the issue to your satisfaction. Thank you for being such loyal guests, we are very much looking forward to your return! Amanda Guest Relations

"Great Place – West Sedona"

5
06/05/2018

What a way to start our Sedona adventure. We did arrive in the evening, just as the sun was setting. We did get to our room that had access to the patio facing east – with an incredible view of the Red Rocks of Sedona. The view alone is worth this location. But there is more. The staff was very friendly and check in was fast and very efficient. The breakfast was fine, got you going for the day. They have a shuttle for our use, but we did not need it. You can not walk to downtown Sedona from here, but the free parking in the downtown area was easy to find and use. All in all – a great choice and we would love to return someday!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for painting such a lovely picture of your stay with us! It's great to hear it when our guests are truly pleased. Please come visit again soon! Amanda Guest Relations

"So pleased we booked here!"

5
03/05/2018

What views! Our double queen room was clean and spacious. Nice bathroom and shower as well. Typical TV with cable. Just outside the rooms is a patio with multiple sets of outdoor furniture — chairs and couches — with central electric fire pits that are turned on at dusk. The breakfast comes with the room and it's a very nicely done buffet with eggs bagels pancakes sausage or bacon fresh fruit coffee tea juice water and a few other items. This hotel is in west Sedona (there are two Best Westerns in Sedona). This is near the Whole Foods, 0.7 miles from Over the Edge Bike Shop. Fortunately this Best Western is away from “uptown”. Uptown is in northeastern Sedona and is a bit like a theme park with cowboy restaurants and T-shirt shops and jewelry so it depends on what you hope to do where you'd like to stay. Biking & hiking — stay at this Best Western (The Inn at Sedona). Shopping in uptown — stay at the other BW. Attached are views from the patio.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! I'm so happy you enjoyed your time in Sedona, and that you felt so comfortable here with us. Thank you for being our guests, we hope to see you back soon! Amanda Guest Relations

"Stayed for 2 nights - not quiet- but the view off the rooms to the East is to die for!"

4
02/05/2018

This hotel is pretty bare bones. The front desk staff were pretty great and super friendly. The room was very average but clean. The viewing areas off the rooms (East and West) are pretty awesome. Serious. Not much could rival the view anywhere in Sedona. There was a large wedding party from India there. The wedding was our second night there. They were pretty loud out on the viewing area until about 2 AM, but then finally went to bed. It's a wedding. They traveled halfway around the world - they deserve a night. Everything in West Sedona is less expensive. This hotel is a good alternative. They have a nice pool and a very basic, but edible breakfast.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts on your recent visit with us. I am glad to hear you enjoyed your stay, for the most part. I am sorry to hear about the disruptive guests you encountered. Please know that you can call us 24 hours a day, and we will come down and speak to guests if they aren't being quiet enough. All of our guests have a right to relax. Thank you for choosing us as your hosts, we hope you'll come visit again soon! Amanda Guest Relations

"Fourth Visit! Always Great!"

5
02/05/2018

First of all, we must compliment the staff at the Inn. They do everything they can to make your stay enjoyable and their customer service is superb. Elizabeth and Hope exceeded expectations with our reservation's request. Secondly, this hotel has the best views in Sedona! Their several terraces are spectacular, with cozy seating and fire pits for relaxing after a long day of hiking or sightseeing. Try to get top floor terrace rooms on the side facing Sedona where you can have an early morning coffee and watch the sun come up over Snoopy Rock. Spectacular! Amazing photo ops. The rooms are comfortable and clean with refrigerator and microwave, coffee maker, small table, etc. Good Wifi service, large selection of TV channels. Also, pool and city shuttle service. For us, the terrace is the main attraction! We could live out there. We often eat our breakfast there, as well. Breakfast is excellent. Heidi, the breakfast room manager, is delightful and oversees a delicious breakfast with something for everyone. Fresh fruit, yogurt and oatmeal, eggs, bacon, pancakes, and hash browns, etc., in addition to good fresh coffee! A nice start to the day. My husband and I always leave with regret, but look forward to the next visit!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for being such loyal guests to us! It's wonderful to hear how well the staff treats you, and how much you enjoy the facility and views. Parting is such sweet sorrow, but we are very much looking forward to seeing you back again! Amanda Guest Relations

"great views"

4
30/04/2018

Had great view of the Red Rocks.Hotel was clean.rooms as well.Service by the staff was also great.Breakfast bar was very good and well kept up.Patio areas are great way to relax and enjoy firepits and views.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your lovely comments! We are so glad to hear what a relaxing time you had in Sedona. Please come back soon! Amanda Guest Relations

"Sedona trip"

5
28/04/2018

Very nice hotel. Great views from rooms. Reasonable rates for the location. Not easy to get to some of the rooms. No elevator, needed to carry luggage up and down lots of steps. the walkway to the rooms to avoid the steps was very long.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to review your stay. I am sorry you encountered a challenge with your luggage to your room. For future reference, please note we do have a bellman on duty to help with your luggage. Of course, booking directly can also help secure the room on the top level with easy direct access. We appreciate your business and hope to see you again soon. Hope, Guest Rerlations

"Nice View but needs updating"

3
25/04/2018

Rooms need updating, coffee area in the bathroom isn't desirable, parking is crowded & the breakfast area is too small for the number of people/size of property....had to wait for a place to sit both mornings.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts with us. Please know that extensive renovations are in the works. We are excited for the new changes. I am sorry to hear the breakfast room was crowded when you arrived. Just like any other restaurant, we do experience peak times, usually later in the morning. My advice is to always arrive earlier as opposed to later. That way you are ensured more seating space, as well as more selection for the breakfast items. I apologize for the frustration this caused you. Thank you for being our guests, we hope you'll consider giving us another try in the future. Amanda Guest Relations

"I Don't Understand the High Ratings"

3
25/04/2018

The room was clean and the bed was comfortable - but frankly that was about it. Sure there are some decent views from some areas on the hotel grounds. But don't expect a "room with a view". If there are indeed any, they have to be few and far between. The design of this property is rather unique. All of the guest rooms are accessed from the outside. Unfortunately, there was quite a bit of trash and cigarette butts on some of the areas of the grounds - not what you'd expect. It's also a bit dark in places outside when you return to your room at night. The hotel is definitely showing signs of wear and tear. We couldn't take advantage of the complementary breakfast. It sounded good but when we arrived in the breakfast room it was a veritable feeding frenzy with no space to sit down since it was so crowded. Overall just not a good value for what you get.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am sorry to hear about the difficulties you encountered during your stay. While we don't advertise rooms with a view, we do have breathtaking views from our terraces, which are open to every guest, regardless of room location. We do have staff out walking the terraces regularly, but if you notice something is amiss, please give us a call, and we will correct the problem right away. I am further sorry to hear the breakfast room was crowded when you arrived. Just like any other restaurant, we do experience peak times, usually later in the morning. My advice is to always arrive earlier as opposed to later. That way you are ensured more seating space, as well as more selection for the breakfast items. I apologize for the frustration this caused you. I want to thank you for being our guests, I hope you will consider giving us another try in the future. Amanda Guest Relations

"Beautiful Views and Clean Rooms"

4
23/04/2018

Enjoyed the expansive views of the stunning Sedona red rock cliffs. Made sure to catch the sunrise and sunset. The rooms seemed cleaner than any Best Western I've stayed in and the beds more comfortable. While the rooms felt on the smaller side for a Best Western, it did not matter. The rooms were quiet with dark shades to block the bright light when desired or, when open, view the red cliffs. The free breakfast was cooked well with gluten free bread and muffins upon request. The front desk receptionists were kind and courteous. Computers and printers made it easy to print out plane tickets. The only recommendation is to make sure you get the side of the hotel with the views you want. The two views are very different.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! We are so glad to hear how much you enjoyed all the great amenities and services in the hotel. We hope you'll join us again soon! Amanda Guest Relations

"Disappointing"

3
23/04/2018

Views and access to terrace were great as was the full hot breakfast. Hotel is starting to show its age. Most disappointing was the caliber of room cleaning, not up to best western standards at all. WiFi would not stay on very long.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you enjoyed our terraces and the breakfast! As per your previous email, I was sorry to hear about the miscommunication you experienced with housekeeping. Trash and towel service is quite literal, mainly for the reason that guests who choose it usually want minimal disruption to the room. If there are services you desire in addition to trash and towel refreshment, we would encourage you to notify the front desk or write them in on the service request card. I truly apologize for the disappointment and frustration this caused you. I am further sorry to hear about the wifi losing connectivity. I will be reporting this right away to our IT department. I apologize for any inconvenience this caused you. I want to thank you for being our guests. I hope you will consider giving us another try in the future. Amanda Guest Relations

"Quick overnight"

5
23/04/2018

Our go to stop while staying in Sedona. Never disappointed. From easy checkin with knowledgeable and courteous staff to the cozy fire pit right outside our room we were relaxing from a long day of driving. A plus is having stayed with Best Western over the years we take advantage of the loyalty program which gave us the best price for the rooms. New this trip is the brilliant addition of a comfortable shuttle service. We did not take advantage but you could easily park your car and the shuttle will put you into the boutique shopping area. No parking hassles and a quick phone call gets you picked up and back to the hotel.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your wonderful experience with future travelers! I am delighted to see how much you enjoyed your time here. I hope your next visit will be longer! Amanda Guest Relations

"Spring Training"

5
19/04/2018

We love this hotel. The view is spectacular and the breakfast is the best we have ever had in a hotel. Our 2nd visit and we would highly recommend to anyone visiting the Sedona area. We came up from Phoenix for 2 nights and it was very easy to find and drive was very scenic.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you decided to take the trip up from Phoenix! Sedona is the perfect place to escape the bustle of a large city. Thank you for your kind words for us, we hope we'll see you again very soon! Amanda Guest Relations

"getaway trip to Arizona"

4
18/04/2018

Enjoyed our stay at Best Western Plus in Sedona for a 2 night stop on way to Phoenix to spend some time with grandkids. Always enjoy time in Sedona when opportunity presents itself. Folks at Best Western were very accomadating.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm so glad you chose us as your hosts for a little family time! Thank you for being our guests, I hope you'll bring the whole family back again soon! Amanda Guest Relations

"Best Trip Ever"

5
18/04/2018

Sedona was unbelievable. The scenery was beautiful and their was a lot to do. My wife and I had a blast! The Best Western Plus Inn of Sedona was a great place to stay and the location was perfect giving great views at sunset of red rock mountains close by. We will definitely visit Sedona again and definitely at this Best Western again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your lovely review! We are so happy that you were happy. We hope you'll make it back again soon! Amanda Guest Relations

"Amazing views"

4
15/04/2018

We stayed on the second floor facing east and the view was amazing. We really enjoyed the outdoor seating around the fire pits. Staff was friendly and helpful. The free shuttle into town was a great amenity. Several restaurants and a Whole Foods within walking distance. Loved the Keurig machine in the room for that quick cup of coffee or tea in the morning and later in the afternoon when we returned from hiking. Decent breakfast included. And, free wifi.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind words for our hotel and staff! We are delighted to hear how relaxing your time was here. We hope you'll join us again soon! Amanda Guest Relations

"Perfect location and views in Sedona"

5
13/04/2018

I am so glad that I chose this property for our one night stay in Sedona! It's not in the heart of the action, but just a short distance a way. I wouldn't want to be on the main thoroughfare as it would be noisy. There is a shuttle bus that will drive you anywhere within a 2 mile radius of the hotel. It's free to hotel guests (consider tipping your driver especially if they give you some pointers!) Parking in Sedona is limited and crazy. Most spots have a fee - so take the complimentary shuttle! We had planned to go to the top of Airport Mesa for sunset and had shared that plan with our shuttle driver. He recommended that we avoid the overcrowded and difficult views and just grab a seat on the west side of the hotel property patios for just as good if not better view of the sunset. So glad that we took his advice. We had plenty of room and fire pits to add to the experience. You can also bring snacks and beverages with you. Plus, you can avoid the mass exodus of leaving Airport Mesa lookout. Less crowds? Count us in! The breakfast was decent - kids loved the pancakes. We only stayed one night and would definitely like to visit Sedona again. When we do I won't bother checking any other hotels - we'll be booking this location again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am happy to hear you enjoyed your stay and took advantage of the shuttle service. Our shuttle drivers are very knowledgeable and happy to share ideas to make your stay memorable, sounds like they gave some great advice to you! We are so proud to be able to share the views from our location and offer the terraces to relax at the end of the day. Thank you for sharing with future guests. We will look forward to your next visit and hopefully you will be able to stay longer next time. Hope, Guest Relations Representative

"Nice Hotel With Friendly Helpful Staff"

4
12/04/2018

We are a family of four with two elementary aged kids. This hotel was nice and the staff were super helpful and friendly. The hotel is a bit out of town, with some great views of the valley and amazing red rock cliffs and geology. They have a shuttle to take you into town and was easy and convenient with a friendly driver as well. The only issue that took this hotel from a 5 stars to 4 stars for us was the room itself. The room was clean, though a bit cramped for the four of us. There is not very good seating in the room but there is a big deck and seating with tables right outside. The window had a pull down black out screen but no privacy screen which also let in some light. So the window was either full black out or fully open for anyone to look into the room. There was no microwave in the room but there was a small fridge. If you are a best western regular, like we are, there is another best western in the heart of town as well. We would give it a try next time we are in Sedona. Breakfast was good and the seating area was nice. Pool is a bit small but does have a hot tub.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts! I'm glad to hear how well the staff treated you, and how much you enjoyed the views. I am sorry to hear about the difficulties you faced with the room. Please know that we are looking into alternatives for the window treatments that would allow light in, while blocking passersby from looking in. I apologize for the discomfort this caused you. Thank you for being our guests, I hope you will consider giving us another try in the future. Amanda Guest Relations

"Stunning view from our window!"

4
12/04/2018

We enjoyed our stay here in beautiful Sedona....the view from the third floor is stunning....try to be up for sunrise and make sure you're back home for the sunset....fantastic. The pits and seating areas outside are a nice touch (as long as a smoker from down below doesn't come along and spoil it for us asthmatics.....thankfully I could see still the view from inside our room). Loved the little fireplace (once we got it working) and enjoyed bringing our breakfast back there to take in the ambiance. Staff are friendly and helpful....make sure you visit the toilet near reception....beautiful decoration.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind words for our hotel and staff! I am sorry to hear that another guest made it uncomfortable for you to be out on the terrace. Please know that you can always call us at the desk, and we will come down and address the issue. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Clean, Great Views, Dog Friendly, and Good Breakfast"

5
12/04/2018

King room layout was great. Bathroom very roomy. Loved the firepits and views. Pool and sauna was small, but nice. Breakfast selection was good. Definitely recommend statying here, as long as the service and upkeep do not change.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts with future travelers. I am delighted to hear how much you've enjoyed your time with us, and hope you'll make another trip out soon! Amanda Guest Relations

"Amazing View"

4
12/04/2018

This hotel has great breakfast and accommodates gluten free. The vis beyond amazing! The terrace view on third floor were definitely worth extra money. Also loved the fire pit. The room is dated and pillows were awful.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
While I'm glad to hear you enjoyed your stay for the most part, I am sorry to know that you felt the room was dated and the pillows were uncomfortable. Please know that major renovations are coming this year, so come back soon to see the changes! I will inform our housekeeping department of the problem with the pillows, so they can order new ones. I apologize for the discomfort this caused you. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"BEST best best western!"

5
03/04/2018

Being from Midwest and a Marriott reward member, I was hesitant to book at this property as the Best Western brand isn't as well known here in Chicago. Boy am I glad I gave this delightful Inn a chance! Trust me when I say it went above and beyond my expectations and in comparison to other Courtyards I've stayed at in the past it ranks much higher in service, room accomodations, cleanliness and breakfast offerings. Let me start with service. Everyone greeted us with a smile and friendly demeanor. From wonderful Jonielle, who took time from her busy day (Spring Break) to answer all of our questions and help us with restaurant recommendations to our friendly shuttle bus driver who filled us in on fun facts about Sedona on a less than 5 minute ride to Uptown (very convenient). Moving on to room accomodations. First and foremost don't even get me started on the view (pay the extra $$ for 2nd or 3rd floor overlooking terrace, you will not regret it)! I was concerned over how crowded it would be over Spring Break and let me tell you how pleasantly surprised that though we exited on to a terrace shared by others, we felt like it belonged just to us. It was massive and after a long hike, we sat on it enjoying the most breathtaking views while munching on quac and chips with a margarita in hand and absolutely no one around us. The double room we stayed in was updated and had larger beds than any Courtyard I've ever been to. Clean, Clean, Clean. The grounds are beautifully well kept and maintained. I swear they might mop the sidewalks! The room looked immaculate upon checking in as well as everyday we stayed. And finally, they include breakfast! Not just that little breakfast you get in a lobby, but a separate dining area filled with lots of great options! I wish I could give them 10 stars but unfortunately 5 is the max. Thank you Best Western Inn of Sedona for making this family of four feel so welcome. Your warm hospitality and beautiful setting made for a wonderful stay and we hope to be back again soon!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am positively thrilled to hear you much you enjoyed your time with us. Your review makes me want to visit my own hotel! We truly appreciate your encouraging words for our facility and staff, they mean a lot. Thank you for being our guests, we are very much looking forward to your return! Amanda, Guest Relations

"A Definite Plus"

4
02/04/2018

This BW+ is a definite gem. Location and value are outstanding. The only drawback we encountered is the rather fussy check in procedure at 4:00 pm and the lateness of our rooms being made up during the day. However, the views from the patios are amazing. The staff is ever friendly and ever ready to correct any oversight in service or supplies. The shuttle feature is wonderful.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you enjoyed your stay, for the most part. I am sorry to hear you felt the check in was fussy. We have implemented steps to streamline the process, to get our guests on their way more quickly. I am further sorry to hear your room was late in being made up. The spring break season has left our housekeepers scrambling to get everything done on time. I truly appreciate your patience. Thank you for your kind words for our hotel and staff, your encouragement means a lot to us. Please come see us again soon! Amanda Guest Relations

"Convenient location, great stay"

5
01/04/2018

Pros: Convenient location to everything. Shuttle service and Breakfast were my favorites aspects of the stay. Terrace views are outstanding, plus fire pits. Staff very courteous and helpful. Booked through Delta Vacations. Cons: no room safe

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! I am delighted to see how much you enjoyed your stay with us. Please know that while we do not have in-room safes, we do have safe deposit boxes available at the front desk. Thank you for being our guests, we hope to see you back again soon! Amanda Guest Relations

"Overall a nice experience"

4
01/04/2018

The rooms are comfortable, the staff were friendly, the view was beautiful. While the location is not in the center of shops and restaurants, the hotel offers a free shuttle for guests. We found multiple hairs on the bed and in our sheets that weren't ours. This made us question whether the sheets had been washed.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you enjoyed your stay, for the most part. I am disappointed to know that you found hairs in the bed sheets. Please know that this kind of oversight is very rare, and I will be reporting it to the head housekeeper, so this kind of problem can be avoided in the future. I apologize for the discomfort this caused you. Thank you for being our guests, we hope you'll consider giving us another try in the future. Amanda Guest Relations

"Great hotel the “Best!”"

5
31/03/2018

Wonderful property,great location,scenic views reasonably priced. From check in to checkout staff was friendly and efficient. Shuttle was on time and courteous Breakfast was ample, clean and plentiful Views from our patio ...

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It sounds like you had a great stay in Sedona. I am happy to hear you enjoyed the views and the amenities during your stay. Thank you for sharing your experience. Our team members take pride in providing great customer service, thank you for acknowledging them.

"Wonderful property to stay at"

5
29/03/2018

Upon arriving my family were impressed with the adobe-look to the hotel. The staff were absolutely accommodating and so friendly, and the rooms were very nice, comfortable, clean, well-maintained, with very very comfortable pillow-top beds. My family of four were completely happy with our stay here, and we stayed three nights. It's nice to come back to a clean and cozy room you can relax in after a full day of hiking. They have a laundry room which was very convenient for us, the complimentary breakfasts served us well, and there were people who ppl advantage of the swimming pool even in this cold weather! The property was perfectly built to face the sunset, which can be viewed unobstructed from the third floor terrace (from which you can also clearly see Chimney Rock, Thunder Mountain, and Coffee Pot) but you can also take in the view looking east on the opposite side of the property (also from third floor terrace) to see each of the rock formations glow as the setting sun hits them. It's just amazing, the east and west views!

"LOVED this place!"

5
26/03/2018

I'm sure there are plenty of nice places in Sedona to stay, but we really enjoyed our stay at Best Western Plus Inn Sedona, located in West Sedona. I was glad I chose this location because it was away from the hustle, bustle and noise of the downtown area but close enough for a short car ride (5-8 min). This hotel is located in a quiet area with an amazing view. Probably the best part was our room had a back door that opened out onto a concrete patio where we found a couple gas burning fire pits with comfy couches and chairs. Every night our group sat out here and talked about our amazing day of exploring, had drinks and relaxed until bed. In the morning we could see hot air balloons taking off. As for the room, everything was wonderful and seemed to be in great shape and clean. No complaints at all! Front desk was very helpful and they have a driver that takes you to and from downtown so you don't have to drive... just need to give him a tip for his service. We didn't use pool but it looked clean but very small. Complimentary hot breakfast was included and very good too. I would definitely stay here again

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
You paint a lovely picture of our hotel, a true pleasure to read! Thank you for your lovely compliments for our hotel and staff, your encouragement means a lot to us. We are very much looking forward to your return! Amanda Guest Relations

"Beautiful Hotel; worth the expensive price tag per night"

5
26/03/2018

This is a beautiful hotel. A little spendy, but for one night, was worth the cost. The room was especially nice. The beds are comfortable and the bathroom is entirely enclosed from the rest of the room.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you found such value in your stay with us! Thank you for choosing us as your hosts, we hope to see you again in the future! Amanda Guest Relations

"Great stay in Sedona"

5
25/03/2018

This is a fantastic hotel. Great balcony views, great location, super nice staff, did I say how nice the staff are? Nice amenities like Q-tips, extra pillows and a blanket. Many other Best Western Hotels do not offer this, they can learn a lot from this location.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your lovely, encouraging comments for our hotel and staff! I am so glad to hear you felt the amenities were useful, too. Thank you for being our guests, please come see us again soon! Amanda Guest Relations

"Second stay here"

4
25/03/2018

Nice property near center of town with hourly bus service to the 'down town' area, and surrounding restaurants. A number of inconvenient maintenance issues were encountered that could have been resolved by a diligent room inspection before releasing the room for rental.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you enjoyed your stay for the most part. I am sorry, however, to know of the various maintenance issues you faced in your room. I will be sure to have our engineering department inspect the room thoroughly, if they haven't done so already. I apologize for the frustration this caused you. Thank you for being our guests, we are looking forward to your return! Amanda Guest Realtions

"Interesting Design "

4
22/03/2018

The hotel is easy to find from the road, but a little tricky to locate the entrance once up there. The hotel is on three levels but there is not an elevator; instead, you can drive your car down the drive to access your level or walk on some nice outdoor stairs. The place is uniquely designed and is beautiful. The views from outside our room were wonderful. There is some common outside areas where there is a fire pit and where you can roast marshmallows. The rooms appear to have been updated, but are a bit tight.

"Wonderful accommodations and view"

5
22/03/2018

My wife and I stayed one night. The Best Western Sedona is situated on a hill just as you enter West Sedona. The hotel has excellent views of the surrounding Red Mountains. They have a wonderful terrace on each level that allows you to see the spectacular sunset on the mountains. The rooms are spacious and clean. The staff is awesome very knowledgeable and friendly well worth the money. I would highly recommend when in Sedona.

"Spring break 2018"

5
21/03/2018

Great location, beautiful views, good breakfast, helpful staff. Wonderful trip with college age daughter. Enjoyed relaxing on the terrace and use of hot tub after days of hiking, jeep tour, Grand Canyon. I would definitely stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy you and your daughter enjoyed your time with us! It's nice to be able to get away once in a while. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Amazing Red rocks view"

4
20/03/2018

Perfect location near restaurants shopping & sightseeing. Views from terrases areas are breathtaking. Friendly service, Clean and comfortable rooms. Good breakfast. Nice pool area as well as fitness room. Concierge service in lobby is helpful

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts on your recent stay with us. I am so glad to know you enjoyed your stay. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Awesome stay!"

5
18/03/2018

Kari and Marcia were fantastic hosts! Complimentary Shuttle anywhere in town. Fireplace in room! Fire pits on every Terrace. The sunset from the terrace took our breath away. Nice quiet place to stay with easy access to Uptown. We will be back!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy to hear you enjoyed your stay. Thank you for acknowledging our team members, they do take pride in providing our guests with great customer service. We will look forward to your next visit,

"What a View! "

5
15/03/2018

We spent five nights here in late February. Room was clean although the king bed had seen better days, we slept in low spots on the sides. New ownership is making changes we heard from staff, so bedding should improve. The property is built into a hillside so it appears very low. Separate builds with three levels face opposite directions. We were on the third level which is the top facing northeast. Spectacular views out our door. It even snowed which magically transformed area. Third floor has the best views but second floor is good too. First floor views maybe blocked by trees. Outside the third and second floor rooms are common areas with small tables and chairs. There are some very comfortable seating areas around gas fire pits. These looked inviting not out nights were too cold to sit for long. Mornings and afternoons were warm if the sun was out. Of course having a lovely common area brings other guests who may lack manners. We had one evening with a group of over a dozen people talking loudly and playing music from a speaker they brought which made them talk louder still. There's no way that they were all staying within our room's neighboring rooms which shared the fire pit area. They did leave around 9:00 thanks to the cold weather, but in nice weather I imagine it might be tough to sleep. Fires go out at 10:00. The same rude people, I kid you not, took up two and three tables at breakfast. They stayed well past their eating looking at photos of one lady's computer. Why not do this in the lobby or someone's room? No one had trouble finding a table before these folks arrived. People were lined up waiting for an open table. You'd think the rude folks might get a hint. No! Certainly not the hotel's fault I'm sure it's a delicate balance between asking a group to move on or quiet down and not offending them. We liked the location. Easy to go north and south on 89. Traffic light on Airport Road. When we return to Sedona we'll stay here again.

"The Views!"

5
08/03/2018

My first time in Sedona. This BW was wonderful! Free van service into uptown made the trip easy and convenient. The third floor was pricey but was an incredible treat. When you opened the door to the patio and fire pits, I was blown away by the views. I will go back and stay at this facility again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your experience at our hotel. I'm so glad you enjoyed those amazing views! Thank you for being our guests, we are very much looking forward to your next visit! Amanda Guest Relations

"Great stay with PERFECT staff!"

5
08/03/2018

Took last minute trip to Sedona from Scottsdale and decided to stay at a Best Western, never having stayed at one before. The reason we chose this hotel was the welcoming & gracious reservationist who answered our first inquiry about room availability. I am General Manager of a New York tourist oriented hotel and my expectations for excellent, if not perfect, service is essential. This staff did not disappoint in any way; in fact, from initial greeting to showing us our room to making a great dinner reservation and driving us back and forth, any one of the front desk agents could easily work at a five star luxury hotel anywhere! Kudos to the management for doing a first-class job!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your absolutely lovely comments for our staff. Your encouragement means a lot to us! We hope you'll get the opportunity to come see us again in the future! Amanda Guest Relations

"Excellent"

5
04/03/2018

I have stayed here 5 times and am always happy with the rooms, staff and service. You can't beat the incredible views of the Red rocks on either side of the hotel. The breakfast is always wonderful too. It's my favorite place to stay in Sedona. Great value for the price!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for being our loyal guest! I am so glad to hear that you've enjoyed your stay once again. We are very much looking forward to your next visit! Amanda Guest Relations

"Relaxing with a view"

4
03/03/2018

Friendly staff, well maintained property with a pool and hot tub. Top floor and 2nd floor rooms have an amazing view! Rooms are comfortable and they have a pretty good, free buffet breakfast every morning from 6-10am. This is the 2nd year i have stayed here during the same weekend and it has been so good that i just booked again for next year!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for tasking the time to review your stay. I am so happy to hear you are returning next year, we do appreciate your loyalty. Our team members will be pleased to know you acknowledged the great customer service. We look forward to seeing you again next year.

"Good Stay"

4
22/02/2018

Spent one night here. The staff is very friendly. They do offer a free shuttle into the main downtown area. It's too far to walk to anything. The shuttle drivers were great! always at the ready. Nice clean room, no frills, outdoor fire pits were nice on a cold evening. All in all a great stay. just be aware that walking into town is not possible and that you do take a shuttle. There is another Best Western directly in town. This is a bit out of the way, other than that no problems. Great bed, clean room and plenty of hot water.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! We truly appreciate your kind comments for our hotel and staff. We hope you'll join us again soon! Amanda Guest Relations

"terrace view over red rock moutains"

5
20/02/2018

We arrived on a sunny Sunday to an upgraded room with a terrace .Monday we had a great hot breakfast including pancakes,scrambled eggs bacon and sausage. There was a heated outdoor pool and hot tub. There was a shuttle bus to take you into town and back from bars and restaurants. The best part was the beautiful mountain scenery and hiking trails.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with us. I am delighted to hear how much you enjoyed your trip to Sedona! I hope you'll make it back soon! Amanda Guest Relations

"Nice location"

5
19/02/2018

Hotel is a bit out of town, but guess Sedona as a whole is out of town. Need a car to explore, or use the free hotel shuttle that covers the town (?) core. Got a room overlooking the mountains, magnificent. Rooms are decent and clean, Having two notes: the coffee machine is in the bathroom, not an ideal place. Good coffee cartridges, though. The breakfast was awful. Assume all hotel's food comes from a central source, but here they have mercilessly tortured the eggs and potatoes till they were completely inedible. The breakfast coffee was horrendous, not sure what they did with it. Went out for breakfast the rest of our stay.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
While I'm glad to hear you enjoyed your stay for the most part, I am sorry to hear about the difficulties you had with the coffee machine. I will make sure that housekeeping has replaced the unit. Please know that we can have those replaced right away for you, just call the desk. I am further sorry to hear you were disappointed with the breakfast. I will pass your comments along to the breakfast manager so she can make the necessary adjustments. I apologize for the poor impression these things caused you. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Really great stay!!"

4
14/02/2018

We spent one night in Sedona just a couple weeks ago (Feb. 2018). It was our first time in Sedona and we were driving from Phoenix, so, we didn't make a hotel reservation. I had researched Trip Advisor and made notes throughout the area but weren't sure where we'd end up. After a great day checking out the Red Rocks, we ended up at the Airport Mesa to view the Sunset. The Best Western Plus is close by so we ended up there. Great choice!! Very comfy beds and pillows!! Great location!! Close to restaurants and some shops. Our room was up on the second floor and had great views of the Red Rocks!! The fire pits and patio furniture were great for sitting and relaxing. Jonyelle at the front desk was terrific. She was a big help with everything we needed and took care of us. The breakfast at the hotel was very good. Better than most we have at a hotel. Fresh fruit, eggs, sausage, bacon, biscuits and gravy, waffles and yogurt. Area was clean and well maintained, as well as the rest of the property. Overall, our stay was great. There really isn't anything negative to report from our stay.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your enthusiastic review of our hotel! I am delighted to hear how much you enjoyed your time with us. We are very much looking forward to your return! Amanda Guest Relations

"All the joy of Sedona at a little lower price"

5
14/02/2018

Great views, close to downtown with a free shuttle and much much cheaper than staying just one mile closer. Convenient to a lot of great food by walking or even more by driving or shuttle. No elevator so for those who have trouble with stairs you may want to be sure and book on the same level as the parking lot.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! Unfortunately, we do not have an elevator, but we do have quite a few ground level rooms. It is always best to call us directly to make sure you get the room type you need. Thank you for being our guests, we hope to see you again in the future! Amanda Guest Relations

"Excellent staff and beautiful view!"

5
14/02/2018

Everyone told us we had to visit Sedona and we are so glad we did! We chose Best Western Plus Inn of Sedona because it was reasonably priced and there was availability on the dates we selected. The staff member that checked us in (thanks, Hope!!) was so personable and helpful - the upgrade was very much appreciated. The shuttle driver (Jamie) was delightful! He recommended and then drove us to a new restaurant after we found out the one we had selected was closed - which turned out to be amazing. We loved the view we had and the room was very clean and comfortable. The breakfast, too, was wonderful. All in all, a great place to stay!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your lovely comments for our hotel and staff! I'm so glad to know how welcomed you felt. Thank you for being our guests, please come back again soon! Amanda Guest Relations

"Overpriced and overated"

3
11/02/2018

Stayed here for New Year's Eve. Room was clean. However, I feel the value for what they charge is crazy. The rooms that have "views" are misleading. There is a huge patio with great views. The part that is misleading is that it is a shared patio and people walk by your room all the time. Privacy is non-existent. There are many other hotels in Sedona we've stayed at that offer better views and more privacy. Only giving 3 stars (and not less) because the room was clean and the front desk staff was friendly.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am sorry to hear you felt your room was overpriced. We try to provide lots of great extras to make up for the extra expense Sedona generally tends to incur. We do let all of our guests know that the views are from our terraces. The terraces are wide, about 20 feet from the guest room door to the edge of the terrace. It's because they are so wide that it is difficult to get the full effect of the view just from the room. I apologize that this didn't meet your expectations. Thank you for your kind words for our staff, they do work hard to make sure you feel right at home. I am sorry you were disappointed this time around; I hope you'll consider giving us another try in the future. Amanda Guest Relations

"Trip to Sedona"

5
11/02/2018

Beautiful hotel with great views of Sedona. I loved the outside seating areas with the fire pits. The rooms are clean and the beds were very cozy. The free breakfast was one the best I've had at any hotel I've traveled to. I highly recommend this hotel.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your lovely thoughts on your stay. I am so glad you enjoyed your time here. We hope to see you again soon! Amanda Guest Relations

"Great place to stay"

5
02/02/2018

Views from the terraces are so beautiful - sitting by the fire pits, enjoying a glass of wine - what more could one ask !! This hotel is in a great location and although the main route is close by, it was extremely quiet. We had a King suite on the top floor, with a fireplace, which was so cosy, and got hot quickly. Very comfortable bed, spotlessly clean room and a quiet fridge !!! The service of very friendly staff was excellent. The towel rail in the bathroom was broken when we checked in, but on reporting same to front desk the maintenance man was there within minutes - and was sorted out early next morning - excellent maintenance crew. Very good breakfast is offered, and most surprising is that there is gluten-free bread and muffins, also dairy free milk - which was most appreciated. The lady in the breakfast room was very helpful indeed. Another "plus" was the warm apple cider, with a slight taste of cinnamon in the lobby, which was available - LOVELY !!! We were really happy with our stay here and would not hesitate to visit again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for the wonderfully detailed review of your stay. Our team members are thrilled when they hear we were able to exceed our guests expectations. We will look forward to your next trip to Sedona. Thank you, Hope, Guest Services Representative

"Perfect place to stay with pet!"

5
02/02/2018

This may be the best place we have ever stayed while traveling with a dog. The rooms are beautiful as are the views. Location is excellent if you are planning on hiking. They love dogs and don't penalize you for bringing one! The also have a good breakfast and a shuttle van that will take you places so you don't have to fight the parking in Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy to hear you and your dog had a great stay. We will always welcome our guests with their fur babies. So glad to hear you enjoyed the breakfast and took advantage of our shuttle during your stay. We will look forward to your next stay, and we will have the dog biscuits waiting! Thank you, Hope, Guest Services Representative.

"Amazing view"

5
29/01/2018

Beautiful views and great location. Very quiet. Great breakfast. Lots of outdoor terrace space for gathering, morning coffee, evening relaxing. Rooms are large and comfortable. Helpful pleasant staff.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm so glad to hear you enjoyed our location and terraces! We truly appreciate you taking the time to share your experience with future travelers, and hope to see you again soon! Amanda Guest Relations

"Fabulous Hotel"

5
28/01/2018

We we're warmly welcomed by Hope, the concierge and she made our stay very pleasant. The entire staff was excellent! The rooms were well designed, and we had a beautiful view of the amazing red rock formations. The hotel is in a great location and has a shuttle service times all attractions and restaurants. This is a wonderful place to stay, and we highly recommend it.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear that Hope and the rest of our staff made you feel welcome! Thank you for your kind words for our hotel. I hope we'll see you again very soon! Amanda Guest Relations

"Amazing Views and Service"

5
27/01/2018

Incredible views, Great location and very walkable. The staff was friendly and helpful going above and beyond to offer assistance and local information. Room was a great value for the price. Even the "complimentary breakfast" staff was personable and helpful!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It sounds like you had a great time in Sedona. We are very proud to be able to share the views from our terraces and our team members are happy to know they were able to make your stay memorable. We would love to welcome you back to stay with us in the near future. Thank you for taking the time to review your recent stay. Hope, Guest Services

"Beautiful Views!"

4
26/01/2018

The views from this hotel are spectacular! The hotel has wonderful terraces that have comfy chairs and firepits perfect for enjoying the beautiful sunsets. Rooms are comfy and clean. The free breakfast has something for everyone including eggs, waffles, meats, danish and cereal. Free shuttle available to get around town. Would definately stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am happy to hear you enjoyed the views from the terraces and took time to relax around the firepits. Our breakfast staff will be pleased to hear you liked the many choices we offer. We will be happy to welcome you back soon. Hope, Guest Services Representative

"Beautiful views in a great location"

5
25/01/2018

Beautiful views from our patio! We looked out at the gorgeous red rocks! Location was very convenient - right in downtown Sedona. The staff is very friendly & the breakfast is delicious with plenty of options. They even make their own salsa for the eggs! The fitness room needs some updating.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts on your recent visit. I am so glad you enjoyed your stay in Sedona, and found your accommodations to be comfortable. Please come back again soon! Amanda Guest Relations

"Wonderful stay!"

4
24/01/2018

We were with another couple, rooms next to each other on third terrace. Beautiful views, nice rooms and full breakfast. The sunset off the balcony is fabulous and nice seating on terrace with fire pits.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! I am so glad to hear you enjoyed your time with your friends in Sedona. I hope you all come visit again soon! Amanda Guest Relations

"I rave about this place! "

5
16/01/2018

I travel a lot and stay in a lot of different hotels. This is my second trip to sedona and I love, love this hotel. It is clean, with beautiful views off the balcony. Breakfast is great and the trolley around town is free. But above all, the staff is AMAZING. I have never had such great customer service, both visits. Amazing people who are genuinely in great moods and seem to love their jobs! Love this place

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I want you to know that we are grateful for your wonderful compliments for our hotel and staff! Thank you so much for being a loyal guest, we are very much looking forward to your return! Amanda Guest Relations

"Awesome Hotel"

5
15/01/2018

This hotel has a very different design. It has Amazing views from every room. Balconies from 3rd & 2nd floors extend way out with fire pits. Very clean & modern rooms. Breakfast was very good. Would stay here again for sure.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you enjoyed the layout of our property, as well as the great amenities. Thank you for being our guests, we are very much looking forward to your return! Amanda Guest Relations

"Great Sedona hotel"

5
12/01/2018

Best Western Plus Inn of Sedona was a perfect choice for a quick trip to the Red Rocks city. Staff were very pleasant and efficient. Our rooms on the third level had fantastic views from the wrap-around terrace, complete with fire pits and comfortable sofas. The in-room fireplaces were nice,as well. Rooms were nicely furnished, with comfortable beds. I'd highly recommend this property.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It is wonderful to hear you really enjoyed the amenities we have to offer and the interactions with our team members. We are so lucky to have the amazing views and proud to share them with our guests. Thank you for staying with us and we will see you next time you head up for another quick trip. Hope, Guest Services

"Great hotel"

5
12/01/2018

Enjoyed every minute of our stay. The views were amazing. The hotel and staff was everything u would expect. The only issues was some water issues during the monsoon that came through while we were there but they fixed it immediately

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy to hear you enjoyed your stay. Our staff will be pleased to hear they were able to make your stay pleasant. As much as we need and look forward to our rain, it can be frustrating when once in while it causes an issue with our rooms, I am glad to hear our maintenance team took care of your issue right away. Thank you for staying with us and we will look forward to welcoming you back soon. Hope, Guest Services

"Well managed hotel"

3
10/01/2018

The staff greeted us with a lot of pertinent information. They were well trained and courteous. Room was a little small and had two queen beds instead of king bed we requested. Since they were fully booked, we decided not to ask to change. The view from the rooms were beautiful. Breakfast was fresh and good but the dining room was so small compared to the whole facility. The kitchen staff worked efficiently to accommodate all the guests. Over all, the management seemed to be doing a good job taking care of the guests.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you felt the staff was helpful and informative, and that you enjoyed our hilltop views! I am sorry to hear there was a mix up with your room type. Please know that this type of oversight is very rare. I will be bringing it to the attention of the reservations staff to see what happened. I apologize for the disappointment this caused you. Thank you for being our guests, we hope you'll come see us again soon! Amanda Guest Relations

"Amazing views!"

5
10/01/2018

Tell the receptionist you want a room facing the red rocks not the green hills. Then when you wake up in the morning and watch as the sun rises from the east (behind you) and turns the reds and violets of the rocks into gold!!! An amazing, amazing experience. My cousin, mom and myself were awestruck! Sedona is a beautiful place. I want to move there. This is far from the tourist strip. There is another Best Western there called Robredo. We stayed 1 night here and another night in Best Western Robredo to explore Walnut Creek and to catch sunset views of the red rocks

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you enjoyed your time with us in Sedona! We appreciate you taking the time to share your experience with future travelers. Please come see us again soon! Amanda Guest Relations

"A Diamond Resort in Sedona !"

5
08/01/2018

A beautiful pristine resort in the high Red Rocks ! Quiet and clean nice room with a spectacular view. I had a pet and the resort staff were very accommodating to us. Breakfast and coffee were excellent. Close to all shopping and activities. The staff were friendly and professional.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear both you and your pet felt comfortable and welcomed here! Thank you so much for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great spot"

5
07/01/2018

Really enjoyed staying here. Perfect clean room, good coffee, awesome terrace with fire pits. Quiet and relaxing for us. I would definitely recommend this hotel to friends and family in the future. Thanks

895jennifer, Guest Service Representative at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your experience regarding your stay with us in Sedona. I am pleased to hear you had a relaxing time. Your recommendation is much appreciated and we would love to welcome you back again soon. Hope, Guest Service Representative

"First time to Sedona"

4
05/01/2018

We stayed at the Best Western Plus Inn of Sedona and it was very nice! We had a king room with fireplace and a view of the red rocks! They had fire pits for night to sit out and look at the stars! We did not use the pool or hot tub but looked adequate. Breakfast was very tasty each morning. We loved the shuttle to restaurants each evening and was nice chatting with Jamie! This was the quieter side of Sedona and less hustle bustle. Very nice!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to review your stay with us. It is great you took time to enjoy the fire pits on the terraces and took advantage of the shuttle service. Jamie will be happy to hear you enjoyed your interaction with him. The breakfast staff works very hard to provide our guests with fresh offering every morning, it is good to know you starting your day out with a tasty breakfast. I hope you will plan more trips to Sedona and will stay with us upon your return. Thank you, Hope, Guest Services Representative.

"best views in sedona"

5
04/01/2018

absolutely the most amazing views to wake up to and enjoy from the 3rd floor. I just hope we can get back to az, to stay here again. Also recommend a short walk to Maraposa restaurant, and the bar across the street. Also within waling distance was red rock ATV rental and a great trip on a razor

"Loved our stay at Best Western Plus"

5
03/01/2018

Looking for a great, comfortable hotel - this one is great-- beautiful views out the back, firepits for you pleasure at night - pool jacuzzi - free delicious breakfast - waht more ? - convenient to everything is Sedona -

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear how much you enjoyed your time with us in Sedona! Thank you for being our guests, we hope you'll come visit us again soon! Amanda Guest Relations

"Good stay, but there's room for improvement, (housekeeping)"

2
03/01/2018

We stayed at Best Western to spend the last of 2017. We stayed 4 days 3 nights, all those days we had no housekeeper clean the room even after requesting their service. We had to throw away our own trash. If a service is paid for it should be provided. The staff was nice, but the initiative to get things done was not there. I understand also, it was the holidays, but it's still a job to get done.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am terribly sorry to hear you didn't receive housekeeping service during your stay. Please know that this type oversight is rare and perplexing. I will be bringing your feedback to the attention of the general manager and head housekeeper, so they can investigate the cause. I truly apologize for the inconvenience and poor impression this caused you. We are thankful for your opinion, so we can make it right for the next guest. I hope you will consider giving us another try in the future, I know your stay will be everything you expected. Hope Guest Relations

"Beautiful Views"

4
02/01/2018

Recently stayed 3 nights at Best Western Plus Inn of Sedona, arrived during the dark of night, awoke the next morning facing the East side to gorgeous red rocks all around me. Also had a great night's sleep. Very accommodating and hospitable Inn. Breakfast was eggs, sausage, bread, nut and blueberry breads, pancakes, full course to start our day of adventure. Will stay again. Thank you Best Western.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear how much you enjoyed our view and breakfast! Thank you so much for being our guests, we are very much looking forward to your return! Amanda Guest Relations

"not being able to use fire pit outside ruined our trip"

3
02/01/2018

Getting sick at breakfast and then my husband not being able to smoke his cigar at the fire pit ruined our trip. He purchased expensive cigar for New Years Eve only to have to put it out and throw it away as we were asked by BW person to do so. There was NO wind, NO one else around.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so sorry to hear you were ill during your vacation. I am further sorry to hear that you were disappointed with our non-smoking policy on the terraces. We have to keep common area spaces free of smoke for everyone to enjoy. We do have designated smoking areas on property, and I'm sorry to understand that our staff didn't direct you to that location. I will make sure each staff member is aware of these locations, and can direct our guests accordingly. I apologize for the poor impression we caused you, and I hope you will consider giving us another try in the future. Amanda Guest Relations

"Beautiful location"

5
27/12/2017

The hotel had an excellent location in Sedona, along with a beautiful view of the mountains. The service was great and the breakfast was enjoyable. It was nice that they had a shuttle bus to take you places

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! I am delighted to hear you loved your time with us, please come back again soon! Amanda Guest Relations

"Great Experience at BWP Inn of Sedona"

5
27/12/2017

Brian went above and beyond to accommodate our stay for the night. Very helpful, courteous, friendly and welcoming. The room was clean and great views! The room had the balcony with fire pit, chairs and was so nicely arranged. The Inn is close to everything and so convenient but yet well kept and everyone was friendly. Breakfast was good, it is not the best we have had but who can complain when its included in the price :)

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear how much you enjoyed your stay with us! Thank you especially for your kind comments for Brian, he really does go above and beyond. There's always more Sedona to explore, we hope you'll have the opportunity to come back soon! Amanda Guest Relations

"Excellent Value for Money for Sedona"

5
27/12/2017

The BW Inn of Sedona is outside the village but they offer a free shuttle service which really worked well for us. Very friendly staff. We booked a top floor room which had a shared patio with excellent views. Room had one entrance door, parked car right in front of it, and a second door to access the patio. Room was clean and comfortable. Would stay again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you found your accommodations to be so comfortable and inviting! Thank you for your kind compliments for our staff, they work hard to make everyone feel right at home. Please come visit again soon! Amanda Guest Relations

"Sedona, tourism"

4
25/12/2017

The hotel is different spread around the property in clusters rather than a single building. The view from the veranda outside our room was fantastic, and the sunsets were a sight to behold. Price was a bit over the top, but in a tourist local we didn't expect anything else. Overall,the offerings of the area are unlimited and you can choose what suits your fancy. Prices are set for tourists and you'll encounter them in anything you do. The local makes up for overcharging, so enjoy.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
While I'm sorry to hear you found Sedona to be a bit on the expensive side, I'm glad your experience made up for it. It's such an amazing place that everyone should at least get to see once. Thank you for being our guests, we hope you'll come see us again soon! Amanda Guest Relations

"Don't Miss Out On This Place!"

5
20/12/2017

Went to Sedona for my wife's birthday. The most wonderful people in the hotel business work here! Great location. Beautiful balcony views. Good breakfast. The housekeeping staff were just great and went out of there way to help. Great eats just blocks away. AND RED ROCKS! Everywhere you look!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an enthusiastic review! We are delighted to hear how much you enjoyed your time with us. We are very much looking forward to your return! Amanda Guest Relations

"Our room was not a "Plus" experience"

3
16/12/2017

The printer at the front desk did not work on check in or check out. Our room was large yet sterile - tacky furniture and poorly decorated. The window blinds did not allow the sun to shine in or a view of the scenery when partially closed. There were gouges in the wall in the bathroom. The coffee maker is in the bathroom -right next to the toilet! The hand lotion container was empty. This room has potential, but our experience was disappointing. The complimentary breakfast was excellent.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your feedback on your stay with us in Sedona. The issues you have mentioned are already in the works for improvement. We have earmarked projects each year to address during our slower season. I hope you will come back to give us another chance and if you do have issues please let us know during your stay so we can address them right away. Thank you, Hope, Guest Services

"Amazing View; Great Breakfast"

5
15/12/2017

You cannot beat the view from this hotel. It is at the north side of the town, within walking distance to shops and restaurants. We stayed in a upscale room in a separate building with a fireplace and balconies. The breakfast was far superior to most free hotel breakfasts. I would definitely stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your review of your stay. So happy you enjoyed the view from the terraces and the breakfast. We will look forward to your next stay. Hope, Guest Relations

"Great location and great service"

5
13/12/2017

I absolutely enjoyed my stay at Best Western in Sedona. Great views from the room. Everyone one at the front desk was very friendly and helpful. The hot apple cider in the lobby is wonderful too. Great value for the hotel amenities, service, and location. Will stay there again for sure.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an uplifting review! I am delighted to hear how much you enjoyed your time with us. Please come back again soon! Amanda Guest Relations

"Great Service, Friendly and Helpful Staff and Wonderful Views!!!"

5
12/12/2017

We always stay here when we come to Sedona and have a lovely stay. To top off the clean room and friendly staff, the breakfast is off the charts good and fresh! We recommend every one would enjoy to stay here.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such a lovely review! We truly appreciate your continued business, and are very much looking forward to your next visit! Amanda Guest Relations

"Ideal location and great service"

5
11/12/2017

The hotel is ideally located, near hiking, shopping and restaurants. We stayed on the third floor and awake to beautiful sunrise views from the shared balcony. There are several fire pits on the balcony so we were able to have one to ourselves while watching the stars. Hotel staff was so friendly and helpful, with questions and providing things we forgot. The shuttle was another bonus taking us to the Festival of Lights and picking us up as soon as we called. Rooms were fine, as expected for the price range. Would definitely recommend!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear about the service you received during your visit, and that you enjoyed our location and amenities. We try to provide a memorable stay for all our guests. Thank you for choosing us as your hosts, we hope to see you again soon! Amanda Guest Relations

"Great fire tables on patio"

5
10/12/2017

Really nice patio furniture, very comfortable. Extraordinary view! Very social atmosphere, met some great folks around the fire. Very nice spa and pool area. Breakfast room very functional as well. Great mattress and Kuerig coffee maker in the room was a bonus.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how much you enjoyed the terraces, and all those other great amenities! Thank you for choosing us as your hosts, we look forward to your return! Amanda Guest Relations

"Amazing Views"

5
09/12/2017

Love the location on 89A......close to everything Sedona has to offer. Great rooms, comfortable beds, delicious breakfast, and wonderful employees who go out of their way to accommodate guests. Thank you for your kindness and hospitality.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for staying with us during your time in Sedona. We love to be able to share the amazing views from our location and happy you enjoyed all of our amenities. We will see you on the next trip. Thank you, Hope

"Sedona here we come again"

4
05/12/2017

We usually do this trip to Sedona with family. This time we did it with our good friends. They loved the scenic location of the hotel,and it's ambience. The staff was very helpful in taking care of our needs. This was a trip for my 70th birthday, and we thoroughly enjoyed ourselves

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am thrilled to hear how welcomed you and your friends felt with us. Thank you for being our guests, we hope you can all make it back again next year! Amanda Guest Relations

"Great Find"

5
04/12/2017

I booked this online at the last minute. The hotel exceeded my expectations. The staff was very pleasant and most helpful with recommendations. I wish we could have stayed longer. We've already decided to return ASAP.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am thrilled to hear that you loved your stay so much, that you are going to return! We are certainly looking forward to seeing you! Amanda Guest Relations

"Great stay in Sedona!"

5
04/12/2017

Great stay in Sedona! We love traveling with our dog and hotel is so dog friendly - you even get a dog bowl with dog treats & bags to pick up after them, such a welcome to people with four legged kids! ?? And hotel and hotel locations is beautiful.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We love pets, and are always happy when our guests decide to bring them along! I am so glad to hear you all felt so welcome. Please come see us again soon! Amanda Guest Relations

"Spectacular views"

4
04/12/2017

Try and get a room the 3rd or 2nd level patio as it offers breathtaking views. Free shuttle service is very convenient as parking downtown can be challenging. Rooms were a bit small and very dry. Would not hesitate to use this site the next time in Sedona

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts with future travelers. I am so glad to hear you enjoyed your stay, and do hope to see you again soon! Amanda Guest Relations

"Sedona December 2017"

4
03/12/2017

Spent 1 night here. The staff were friendly and our room was clean and well stocked with all necessities. We appreciated the 2 free bottles of water waiting for us when we walked in to our room. The views were spectacular from the hotel. Our bed was comfortable but the room was hot at night and you could not open the window. There were many choices for breakfast and the breakfast area was kept clean. The hotel was pretty centrally located for shopping, restaurants and activities. We would stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how comfortable you felt here with us! Thank you for your kind comments for our hotel and staff. I am sorry to hear you were disappointed with the non-opening windows in the room. Please know that if you find the room to be stuffy, and your AC unit isn't functioning properly, you can give us a call 24 hours a day, and we can fix the issue. I apologize for the discomfort this caused you. Thank you for being our guests, we hope to see you again in the future! Amanda Guest Relations

"Beautiful Sedona"

5
28/11/2017

We stayed at this hotel for 3 nights in early November. Our room was on the 3rd floor with awesome views of the red rocks. There is a large patio which runs the full length of the third floor. The back door opens to amazing views and comfortable seating around fire pits. Another plus to this location is that we could park outside our door-no steps! Bed was comfy, room was clean and request for more K-cups was honored. I am a light sleeper but can honestly say that I was not aware of noise from other rooms. The breakfast room was just a few steps away. There were many hot choices as well as fruit, cold cereal, juices and hot beverages. We were even able to fill our water bottles for the daily hikes. We had a positive experience with staff, especially the concierge, Hope. Her recommendations for hikes were great. We loved Little Horse Trail- our favorite. She is friendly and so helpful. We did not use the pool or fitness center so cannot comment on those areas. All-in-all a wonderful stay and would definitely recommend Best Western Plus Inn to others.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how comfortable you felt here, and how much you enjoyed the amenities. Thank you so much for being our guests, we hope you'll come see us again soon! Amanda Guest Relations

"Nice view and great place to stay!"

5
27/11/2017

Great place to stay, awesome view and pet friendly. The pool could used some lights around at night! We enjoyed the place very much and great service. The breakfast was nice and very clean, also have outdoor dinning. Will come back again~

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear that both you and your pet enjoyed your accommodations here! Thank you for being our guests, we are very much looking forward to your return! Amanda Guest Relations

"Thanksgiving in Sedona"

5
27/11/2017

This property was perfect. Easy access, centrally located, beautiful views. Very clean, comfortable friendly employees. I would definitely stay here again the next time we travel to Sedona. Accomodations were awesome!!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such a lovely review! We were happy to have you as our guests, and hope you'll return to us soon! Amanda Guest Relations

"Room Reservation not Honored, Filthy Firepit Couches"

1
25/11/2017

My reservation confirmation clearly stated that I had reserved a third floor room off the terrace. I received a second floor room off the terrace. Generally not a big deal unless the 3rd floor has a view and the 2nd floor doesn't and you're REALLY looking forward to sitting on the terrace, taking in the red rocks and watching the sun set on the ONE day you're in Sedona. After reporting to the desk, I received $20 off the $250 reservation. The $20 is the regular rate difference between a 2nd and 3rd floor room, so I didn't really receive anything of value for the hotel not delivering what was promised. Second thing I was really looking forward to was the fire pit. Unfortunately, the couches around the fire pit were disgusting. They were covered in dog hair and there were big chunks of graham crackers on the ground around the fire pit. Apparently, the cleaning staff doesn't pay much attention to this area. Lastly, no microwave in the room when the reservation clearly stated there was. Dinner was cold that night as I thought I would have a way to heat up my leftovers. This place was SO not worth the now $230 rate.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am truly sorry your experience was not pleasant. We definitely do not make a habit of changing a reservation to a different room type unless it is an upgrade from the original booking. Your remarks regarding the terrace seating and fire pit areas have been noted by our Housekeeping and Bellman teams so they can take this opportunity to better coach and train the staff. I would love to research the issue with the room location, however I do not have the reservation information. Please feel free to call me direct should you want to discuss further. Thank you, Hope, Guest Relations

"Outstanding Amenities "

5
25/11/2017

My husband & I visit Sedona every Thanksgiving & this hotel more than met our needs. They thought of all the little details to make your stay comfortable, such as, great, fresh hot breakfast in a nicely planned room, lighted make-up mirror, and blackout shade in room. The staff is well-trained & most-attentive to your every need from check-in to room maintenane to breakfast staff. The ladies in the breakfast room were the best ever. We travel a lot & they were impressive. The beds in the room were very comfortable & it was a quiet environment. This will be where we stay every time we visit Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am really thrilled you chose to stay with us for your Thanksgiving holiday. It sounds like you had a wonderful time. Our team members will be please to know they helped make your trip a memorable one and we will look forward to your next visit. Hope, Guest Relations

"Wonderful views of red rocks!"

4
21/11/2017

Great location, wonderful views, and a very helpful staff! The hotel also provides a shuttle service to uptown Sedona, which is convenient. I would stay at this hotel again just for the views. Our stay here was restful and enjoyable.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear about all the wonderful things you enjoyed about our hotel. Thank you for being our guests, we would love to see you again soon! Amanda Guest Relations

"Wedding Day"

5
20/11/2017

We arrived early from all parts of the world for the wedding of Daniel and Felecia. The staff worked diligently to get our rooms ready earlier so that we could get checked in before rehearsal. The staff was very courteous and helpful. The hotel was clean, and located perfectly for walks around town. We will definitely be back!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We so appreciate your kind compliments for our hotel and staff! I am delighted to hear that they worked extra hard to accommodate all your guests during this special time in all your lives. Please come see us again very soon! Amanda Guest Relations

"Best Western Inn of Sedona"

5
20/11/2017

I would highly recommend this hotel for anyone staying in Sedona. Staff was friendly and the views were incredibly amazing. The hotel offers a shuttle to nearby attractions and restaurants. The full breakfast was amazing with many options to choose from.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your wonderful comments for our hotel and staff! I am so glad you chose us to be your hosts. Please come see us again soon! Amanda Guest Relations

"staggering view"

4
17/11/2017

amazingly helpful staff in all areas. i was disappointed with the mattressbut otherwise great. loved sitting by firepit at night. the daytime views and especially sunsets were amazing from our room. shuttle service also. parking, breakfast and all especially the concierge were great.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are so glad you had a good stay with us and took the time to relax on our terraces with the firepits. Our team members will be happy to know they provided you with great service during your stay. Thank you for choosing to stay with us and we will look forward to your return. Hope, Guest Relations

"Good location, Great sunrise"

5
17/11/2017

This is a wonderful hotel. The location was easy to get and from. There are so many comments about where the best place to watch the sunrise is... it's terrific watching the sunrise right on your patio in your bathrobe! The staff was friendly & helpful with dinner spots & hiking locations. The breakfast was really good, lots of options & a cosy spot to eat. I would stay here again!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted you enjoyed your stay and had the opportunity to see the sunrise from our terraces. The breakfast staff will be pleased to hear you enjoyed the breakfast. We will look forward to your return, hopefully soon. Thank you for sharing your experience. Hope, Guest Relations

"sedona hiking trip"

5
15/11/2017

Superior view of surrounding hills and mountains. Great sunset colors. Segway tour was fun along with several hikes into adjacent hills. Access to outdoor patio area with fire pit provided great visiting time with other guests. Will return to Sedona for more of the same fun and relaxation.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm thrilled to hear how much you enjoyed your Sedona adventure! There's always more to see and do, so please come back again soon! Amanda Guest Relations

"Grand setting-Grand time"

5
14/11/2017

We returned to the Best Western in Sedona because we expected to have another enjoyable experience in a wonderful setting. We, again, were not disappointed. Room with fireplace and walk-out access to the terrace and fire pits for sunrise and sunset viewing was very pleasant. No problems and, as always, the staff was very helpful. Breakfast had plenty of variety and pleasant staff. We'll be back.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for being such loyal guests. We love to see familiar faces! I am glad to hear you enjoyed your stay as always. We are very much looking forward to your return! Amanda Guest Relations

"Great hotel and amazing Concierge"

5
14/11/2017

The hotel was clean, comfortable, and in a great location. Hope, the concierge was incredible. I created an entire itinerary before we left and with Hope's guidance we reworked our itinerary. She tailored her suggestions to our interests. She is very knowledge and made our trip even more incredible.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm glad to hear how much you enjoyed your stay! I am even happier to hear how well Hope was able to help you plan your stay. Thank you for being our guests, we look forward to seeing you again soon! Amanda Guest Relations

"Very comfortable hotel with beautiful views "

4
14/11/2017

We were in a nice suite with a fireplace Clean modern , newly updated room with very comfortable bed and pillows . Large bathroom . Typical breakfast buffet included. Nice friendly front desk staff. Motel style rooms off patio with fire pits that people congregate at at night so if you go to bed early ask for a room that doesn't face the fire pits. Beautiful views and nice location. I would recommend this hotel!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind and informative review! I am so glad to hear how much you enjoyed your time with us. Please come visit again soon! Amanda Guest Relations

"Our favorite Sedona Hotel"

5
13/11/2017

When we come to Sedona, our "go to" hotel is always the Best Western Inn of Sedona. We always have a great time and this time was no different. Wonderfull caring and helpful staff. Unbelievable breakfast and just a fantastic setting, especially on the upper deck overlooking the Sedona mountains. We wouldn't think of staying anywhere else.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are so happy to have you as part of our loyal "Best Western Family". Thank you for your recent stay and I am pleased you enjoyed your stay. We will see you again soon. Hope, Guest Relations

"Beautiful view! Pleasant employees, pool was not as warm as told.Breakfadt was very good with lots of variety."

5
09/11/2017

Beautiful view! Pleasant employees, pool was not as warm as told.Breakfadt was very good with lots of variety. Motel was a little hidden so watch for the little signs. Has a nice belconey to watch the sunset and sun rise.

"Excellent Service"

5
02/11/2017

When I arrived I was greeted by friendly faces. Had a mix up with reservation (totally not the hotels fault) but gave me some nice wine glasses to make up for it. Room was clean and great temp. I would definitely stay at this hotel again.

"good views"

5
01/11/2017

We had a great view from our room window. The evening sunset was very nice. One night we enjoyed the fire pits so we had wine and snacks. everyone we met at this site was very nice. Would stay here again and will recommend to friends

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad you had such a great time with us! Those views are amazing, aren't they? Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Best Western Sedona Plus Inn"

4
31/10/2017

Great location, fantastic views from outdoor terraces, good hot buffet breakfast and clean comfortable room. Convenient to uptown, hillside and west Sedona. Plentiful parking and nice swimming pool and spa.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience at our hotel! I am so glad you enjoyed your time with us, please come visit again soon! Amanda Guest Relations

"beautiful patio"

3
31/10/2017

The Best Western Plus is a nice hotel in Sedona with wonderful views and very close to Airport Mesa. it is nice to stay in Sedona with out the time share pitch that you get at most of the places in Sedona. The Hotel is located up on a hill and there are wonderful views as you park by the front door (hopefully) and there is a back door that opens to a large patio with fire pits that they light at night (there was a good breeze at night and it limited our time out there). The room was a little dated and required some adjustment as the wind was pretty strong that keep blowing the shade (neither the front door or back door seal) and need to put a book over the flapping shade. The room is in need of a fresh coat of paint, new rugs as father time has not been time and she is showing her age. Still for the view and the patio I would return. Breakfast area was neat and clean the folks where friendly and the food was hot and fresh. The pool area was a mess, look like it has not been paid attention to in quite some time. There were fresh clean towels yet the pool temperature was freezing and could not use the pool. Over all the experience was OK the check in and check out was like I was bothering the person at the desk, I did stop to get a TV station guide as the TV selections there are HORIBILLE and it seemed as I bothered her for the station guide there was nothing in the room to tell me. Overall Sedona is a beautiful place and lodging selections are mostly timeshares that try to sell you this is not a time share while it is has many nice areas there are areas such as customer service, cleanliness and attention to detail that would make nice improvements.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your thoughts and suggestions with us. I will pass your comments regarding the door seal and pool issues along to our chief engineer, and he will get that rectified expediently. I am further sorry to hear about the attitude of our front desk staff. We will use this feedback to train them further. I am glad to hear the stay was overall a pleasant one. We are very much looking forward to your return! Amanda Guest Relations

"Great, affordable, hotel in Sedona, AZ."

5
31/10/2017

We had a wonderful, though too short, stay at the hotel in October 2017. Staff was wonderful, facility was beautiful, great views, excellent breakfast. Wish we could have stayed longer, definitely would return.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind words for our hotel and staff! Next time, we hope you'll come stay with us a while longer, there's so much to see and do! Amanda Guest Relations

"Sedona Stay"

5
26/10/2017

We were met by helpful and professional workers throughout our stay . The rooms were clean and we made changes during our stay and the staff was very accommodating.The view was amazing and the fire pits outdoors was a great bonus.

"How this hotel made great ratings is beyond me..."

1
25/10/2017

Worst place I've ever stayed. I chose this hotel because of the ratings. Yet, it was horrible! The rooms are tiny, very old, not updated, and dirty. The walls are chipped and things were broken. The AC vent smelled horrible and we couldn't stand the smell all night. The layout of the hotel is that there is a terrace in front of the rooms. This is so stupid. It's like having people hanging out on your balcony! You can't have your one window blind up for sunlight unless you want ten million people staring at you...as they literally are hanging out right outside your door. No privacy. You can't open the blind in the morning to see the view unless you are fully dressed or don't mind tons of people staring at you from a few feet away while you are in you jammies. People outside can smoke, so, when you open your door, smoke goes into your non smoking room. The hotel raves about their view, but, the view is pointless unless you can see it, and you can't see it unless you open your window shade, and if you do that, people look in your room all day. Pathetic layout! The pool gate didn't lock, so, anybody could go in and swim, but, the breakfast doors did, so, heaven forbid you arrived one minute late as you were locked out. The hot tub was broken, there is no way to get your luggage to your room as you can't drive up to it, there is no walkway to them, and no way to use a luggage cart and no elevator. You have to park on a side road on a hill, unpack your car at the curb, walk your stuff a block to your room while the other person drives the car back. All of that nonescence and you pay $225/room on average. Ridiculous. Stay somewhere else.oh, the front desk was rude, too.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am sorry to hear how unhappy you were during your stay. I apologize for the frustrations you experienced. I will be sharing your feedback with all involved departments. They will address your concerns, where applicable, one by one. It is our sincere desire that every guest enjoy their stay, and we are always working toward that goal. Thank you for taking the time to share your thoughts. Amanda Guest Relations

"October, 2017 visit"

5
23/10/2017

This is a great place to stay in Sedona. The location was perfect and the views couldn't be beat. I loved walking right outside our room and being awed by the beautiful red rocks. The fire pit and sitting area was so welcoming. Breakfast was good too, nice variety to choose from. I would definitely stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am thrilled to hear how much you enjoyed those views! We're pretty fond of them, too. Thank you for being our guests, we are very much looking forward to your return! Amanda Guest Relations

"Great Place to Stay in Sedona"

4
23/10/2017

We stayed one night in a pet friendly room on the first floor. Check in was smooth and staff was friendly and helpful. They give you bottled water, dog cookies, a portable water bowl and clean up bags. We got a map of the area and a list of pet friendly restaurants. You can even take your dog on the local, free shuttle which picks up at the hotel. We we're able to drive right up to our room and easily unload our luggage. The room was clean and comfortable. We had a sofa and sitting area along with a work desk and mini fridge. The property is clean and we'll kept. The area is safe so no worries if you need to walk your pet in the middle of the night. I enjoyed listening to the coyotes and looking at the stars. The rooms are super quiet. We didn't hear any noise through the walls or upstairs rooms. Breakfast was free and really good, with lots of choices. The hotel was crowded and the kitchen staff kept up well with the demand. The location of this hotel is great... close to town but off the main road and quiet. The only reason I did not rate it 5 stars is because the room got stuffy so we had to run the AC and fan all night. That is a minor complaint and don't let it keep you from staying at this great, pet friendly hotel. Third floor terrace rooms have great views. We will be staying again next time we are in Sedona and will recommend to others.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! I am so happy to hear how much you enjoyed your time with us, and how comfortable you felt. Thank you for being our guests, we hope both you and your pet will come see us again soon! Amanda Guest Relations

"vacation with my sister"

5
23/10/2017

The room was very clean and the location was great. The views were wonderful. Staff was always very helpful, especially Brian, Jamie, and Tina. We would stay here again on a return visit. The 3 rd. floor would be our choice because it is street level.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how much you enjoyed your time with us! Thank you for your kind comments for our staff, you have made their day! We are very much looking forward to your return! Amanda Guest Relations

"awesome stay"

5
19/10/2017

a very clean and friendly staff. a very awesome breakfast is available every morning. its very fresh and a variety of food . from eggs and sausage to cereal and different breads. very great views. a must stay if your going to anywhere close to Sedona. they also offer a shuttle service to the local hot spots for free, so no hassle in the downtown parking areas

"Sophisticated hotel"

5
19/10/2017

The hotel is 2 miles from city center. The location is so nice and the hotel rooms are constructed that you have a beautiful view of the mountains in your patio. We were in room 249 , view was magnificent during sunrise/ sunset. The fireplace in our patio was so amazing. It's so relaxing after a hike and you sit infront of the fireplace. Complimentary breakfast was good and early so you won't be late for your scheduled itinerary. Staff are very nice and courteous. There's available shuttle to bring you to the city which is very convenient.

"Spectacular views of Sedona"

5
16/10/2017

This hotel is great. The location is central to all things. The views are marvelous both at sunrise and sunset. The staff is very helpful. Breakfast buffet was well stocked with eggs, sausage, potatoes, and other items. The complimentary van service to and from local establishments is top-notch and comfortable. The concierge service was outstanding. I had them book two trips for me (Pink Jeep to the Grand Canyon and the Verde Canyon railroad. I highly recommend both)

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! I am so happy to hear how much you enjoyed your time in Sedona. There is always more to see, so come visit us again soon! Amanda Guest Relations

"All about Best Western"

5
16/10/2017

My family and I have been using Best Western for most of our travels, and so far, Best Western Inn of Sedona AZ, is the best, in terms of location, service and cleanliness. The staff were knowledgeable and very accommodating in answering questions about what to do in Sedona, AZ.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am thrilled to hear that you enjoyed our hotel most of all! Thank you for your kind compliments for our staff. Please come visit us again soon! Amanda Guest Relations

"Picture Postcard Views..."

5
15/10/2017

Sedona's red rocks are beautiful & to be able to view them right outside your door is amazing. There are terraces at each level furnished with comfy cushioned chairs & a fire pit. To walk out the door of your room in the morning with a cup of coffee & see that view...priceless! Pictures attached. The concierge, Hope, was very knowledgeable about the area and able to point us in the direction of a couple of great restaurants very close by...Judi's being one of them. You could even walk to that one if you didn't have a car. And, at Judi's, they even make their own ice cream. Because of temps in the high 90's we took advantage of the well maintained pool. Picture attached. And we enjoyed our complimentary breakfast each morning. The scrambled eggs were different each day..one day available with cheese & salsa..another day with ham & cheese. We had only one problem...trouble setting the bedside clock. Called the front desk and someone was there to fix the problem within 5 minutes. Great customer service! In our opinion..one of the best places to stay in Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for your lovely review! I am delighted to hear how much you enjoyed your stay, and had such great service. Thank you for being our guests, please come see us again soon! Amanda Guest Relations

"Fabulous stay in Sedona"

5
12/10/2017

This Best Western lives up to its reputation as a wonderful place to stay and experience Sedona. From the staff to the well-appointed comfortable rooms and amenities (which make it feel like an inn) to the spectacular views and excellent location- this is THE place to stay for great value. Can't say enough nice things about it!

"excellent in every regard"

5
12/10/2017

competent, caring staff. location is amazing. room situation with views front and back, was stupendous. never been to a hotel with room access to views like this. wish we could have stayed longer. staff very helpful with suggestions. dinner at Judi's was excellent also.

"The views alone are worth it!"

4
11/10/2017

Not knowing what to expect and only having 1 night, I upgraded to the third floor (which oddly is the floor you drive up to) The views were beautiful and we were lucky to have an almost full moon come up from behind the red rocks! Stunning views, worth the upgrade cost. We sat on the terrace at the fire pit, which was great because the evening got chilly, but we didn't end up smelling like smoke. My only complaint was the one night we were there was extremely windy overnight and doors are lacking weather stripping. This resulted in the blinds flapping against the door all night long. I was able to raise them to minimize it, but couldn't stop it completely. I did let them know at check out and they radio-ed for someone to go check it out. Hopefully they did, because that was the only negative for me. The rooms were clean, the breakfast was good, but we didn't have time to check out the pool. We arrived late because of traffic on 89A. (1 hour to go about 3 miles-approaching uptown sedona) If you are traveling down 89A to get there, add an extra hour to your drivetime. We lost some time at the hotel because of the traffic getting there, which everyone said was normal. We were in 314, which was at the end of the terrace, close to a wedding venue (Agave) next door. While on the terrace, it was a little bit annoying to listen to the DJ/MC of the venue talking the entire time. Not the Best Westerns fault, but you might ask for a room away from Agave.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers! I am glad to hear how much you enjoyed your time with us. Please rest assured that our engineering department did replace the weather stripping. I apologize for the discomfort that caused you. Thank you so much for being our guests, we hope to see you again soon! Amanda Guest Relations

"Stay here for a great view"

5
11/10/2017

Excellent hotel for the view from top terrace. Excellent service overall. Breakfast ok but not great. Stay anyway. It's a great hotel in a great location. Close to everything in all directions. Stayed here two years ago and they have since put in outdoor furniture with fire pits. An absolute treat with morning coffee and evening wine when the pits are lit for the evening.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for being such loyal guests! I am so glad you enjoyed our new additions on the terraces, they've been an overwhelming hit. We are very much looking forward to your return, and hope it's very soon! Amanda Guest Relations

"Will be back!"

5
10/10/2017

Beautiful views from the rooms with balconies that overlook the red rocks. Worth the $ to stay on second or third floor! View is breathtaking at sunrise right out the door of your room. A lasting memory. Staff is so accommodating! Shuttle that takes you into town is great. Wonderful hotel experience.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind comments for our hotel and staff. We are so happy to know how much you enjoyed your time here. We look forward to seeing you again in the future! Amanda Guest Relations

"Sedona Best Western"

5
05/10/2017

Beautiful stay in Sedona. Great view from our room. Loved the chairs and fire pits on the patios. Concierge was very helpful. Unique layout making it a different ‘hotel stay'. Quiet and peaceful. Would definitely stay here again!

"Loved this Hotel for the view from our room"

3
05/10/2017

The view from our room was the best. There were some issues with the interior of the room though. The magnifying mirror in the bathroom was almost falling of the wall and the coffee maker did not work as well. The refrigerator was inside this homemade cabinet which was very awkward . The light on the outside of our room was not working and this made it so dark to walk to the fitness center or the car.

"Great Location, Great Price"

4
04/10/2017

It was my first overnight stay in Sedona. Hotels in the area can be pricey for the average wage earner. I found the best hotels to be too expensive and the least desirable hotels to be the cheapest ($130/night). Of course this is always the case with any search but there were very few in the middle. Best Western Plus was right in the middle with quality and price. I was pleasantly surprised with the views it offered. Very scenic. The cheapest rooms didn't offer the best view but if you don't mind walking up a flight of stairs to the terrace, to sit on the couch in front of a firepit to watch the sunset, then this hotel should be on your list. Whole Foods and nice restaurants are within walking distance. The hotel also offers shuttle service to anywhere you want to go if you don't want to deal with driving and parking. You can schedule drop off and pick up. I would definitely stay there again.

"beautiful views"

5
04/10/2017

excellent place to stay - loved the outdoor patio with the fire pits - great to sit outside at night - room was large - nice and updated - very relaxing - mountain views were gorgeous - great idea with the soap and shampoo dispensers

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you were able to take the time to enjoy those amazing views. They never get old! Thank you for allowing us to be your hosts, we hope to see you again soon! Amanda Guest Relations

"Loved it!"

5
04/10/2017

Everything was great...especially the employees...and especially Kari.the location was beautiful...we could see the sunrise from our room.The shuttle bus was a real convenience and we used it many times in just a few days.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind mention of Kari, as well as our hotel. We are all delighted you enjoyed your stay, please come see us again soon! Amanda Guest Relations

"Outside of town - just OK"

3
27/09/2017

Close to town but not walkable to shops and restaurants. Hotel has nice views of the mountains and has a nice breakfast included. Staff was very friendly. Rooms need updating. Very basic. 1 of our rooms had mildew in the closet and there were 2 bugs we had to kill. Not sure I'd choose this hotel again. I think there are better options in the area.

"A beautiful place to stay!"

5
25/09/2017

We loved our time here. The hotel Loudon is perfect, right by everything in Sedona. The terrace and mountain view are amazing, great outdoor fireplaces. phenomenal breakfast, not run of the mill food. Highly recommend!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your enthusiastic review! I am delighted to hear how much you enjoyed yourselves. Please come see us again soon! Amanda Guest Relations

"Hotel was very enjoyable."

5
25/09/2017

We have always loved coming to your hotel when we visit Sedona. The service is always excellent and the patio has a wonderful view and a very peaceful place to go after a day on the town. The staff is always helpful and friendly.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for being a loyal guest, and for your wonderful compliments for us. I am so glad you enjoyed your stay once again, and am very much looking forward to your return! Amanda Guest Relations

"Great View but not at first"

5
24/09/2017

I was called on my cell the morning of our arrival to see if I wanted an ADA room and I told the Inn no just a shower chair and or rubber mat for the tub would do. I expressed that we wanted a GREAT view and that the east side had the best views. When we checked in we were given just the opposite, a room on the west side because those rooms had a hand rail in the tub. After speaking with the manager we were told there were no more rooms available on the east side. I explained that I had booked the room seven months ago and had asked for top floor for easy access to the restaurant and terrace and an east view.The manager was very accommodating and found us a room with a great view on the east side and guess what ..it had a hand rail in the tub.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am sorry to hear the room wasn't what you expected at first, but delighted to hear that the manager was able to accommodate your original request. Thank you for being our guests, I hope you'll join us again in the future! Amanda Guest Relations

"Cute place to stay in Sedona, offers shuttles into town"

5
22/09/2017

Even though this hotel was a bit out of town, they offer a shuttle upon request every 30 mins. So we took the shuttle into town for our Pink Jeeps Tour, and then rode the shuttle to the Airport to see the sunset (was a bit crowded but beautiful views of the city and rocks so still worth it.) Also enjoyed the outside seating areas at the hotel with small fires in the center. We drove our rental to Safeway which was just down the road and got some beers to enjoy back at the hotel in the evening as there is no on-site bar. Breakfast in the morning was also better than the standard continental with a few more options for proteins and starches. We enjoyed our stay and would stay here again.

895jennifer, Hope, Guest Services Rerpresentative at Best Western Plus Inn of Sedona, responded to this review
Thank you for staying with us on your trip to Sedona. It is great you took advantage of the shuttle and the terrace views with the fire pits. Our team members are happy you enjoyed your stay and we look forward to your next visit.

"Excellent"

5
21/09/2017

We had a beautiful terrace room with a fire pit. The hotel staff were friendly and helpful. The breakfast menu had lots of options - hot and cold ..also outside eating area ... we will definitely make this a destination again

"Great hotel!"

5
21/09/2017

I had a fantastic time. The view from my room was beyond beautiful! The breakfast was tasty! The front desk staff was very personable (in particular Hope - who was very pleasant). The hotel was centrally located so was very convenient. I will definitely stay there again!

"Great hotel!"

5
21/09/2017

Great views, great value! Perfectly situated for mountains views. Beautiful hotel with great service. The breakfast was delicious and the breakfast room staff was so helpful. We would definitely recommend this hotel.

"Entire Staff was so accommodating and the view and free breakfast were over the top."

5
20/09/2017

Tracy and Brian at the front desk were so accommodating to assist us with an early check in to make it to the wedding that we were in Sedona to attend. All of staff were pleasant and helpful around the property. The view from the rooms is spectacular and the fire pits and comfy couches outside the rooms were an added bonus. Free Breakfast was one of the best I have experienced at a chain hotel.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear that we were able to contribute so positively to your group's special day! Thank you for your kind words for Brian and Tracy, I will be sure to pass them along. Thank you for being our guests, we hope you'll return soon! Amanda Guest Relations

"Excellent Hotel with a spectacular view"

5
20/09/2017

Hotel has a spectacular view in the enchanting Sedona area. Watching the sun set from the large terrace was a great way to end a busy day. In the morning it was great to take a 5 minute walk on a wooded path to church and then return for breakfast in the outdoor eating area. Use your GPS to locate the hotel as it is set back off the road and the sign is not easily visible from the road. You don't want to miss as this hotel is a great place to stay in Sedona.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your experience and insights with future travelers! I am happy to hear you got to take advantage of those terraces to enjoy the view. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Dog friendly inn"

5
15/09/2017

Nice view. And great with dog. Has big terrace with Sedona view. Close to the Vortex. Good selection of breakfast. Quiet and clean rooms staff are friendly. Easy to access downtown Sedona and airport.

"Stunning Views"

4
14/09/2017

We spent three nights here and were blown away by the stunning views from the terrace right outside our room. We were lucky enough to be upgraded to a third floor terrace room and spent time sitting out on the terrace soaking up the views. The staff were friendly and helpful. Room were good, clean and spacious although the beds were a little uncomfortable. We would definitely stay here again.

"Simply Amazing! Great Staff, Great Views, Great Experience!"

5
13/09/2017

My husband and I stayed here for our late August wedding, which was at Agave of Sedona next door. From start to finish, our entire weekend was amazing! Jennifer made us, as well as our friends and family feel so welcome and organized the group block for the wedding party. The entire staff helped with anything we needed and were always so pleasant and kind anytime we entered the lobby or breakfast area. Breakfast was fantastic! Fresh and full of different options. The rooms were great and had anything you needed. Loved the fact that each room came with a Keurig and K-cups! Breathtaking views on each level as well, especially the 3rd floor where we stayed on. All in all, a perfect weekend! Thank you Best Western staff : )

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for choosing us as your hosts during such a special moment in your lives! I am so pleased that Jennifer and the rest of the staff contributed to making this so memorable for you. I want to extend my congratulations as well. Please come back for an anniversary, or two! Amanda Guest Relations

"Beautiful terrace!"

5
13/09/2017

We stayed in your lovely inn and really enjoyed the views of the painted rocks from the terrace. The staff was very helpful with brochures of area restaurants and attractions. The room was comfortable and the breakfast was great! Would definitely stay here again!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I like that expression "the painted rocks". They really do look like a painting! I am so glad you enjoyed your time with us, we're certainly looking forward to your return! Amanda Guest Relations

"Great views and a great staff"

5
12/09/2017

We only spent a night at this hotel, but it was a great experience. The check in process was very pleasant. It was quick, but the staff conveyed a ton of great information. The room was spacious and had a great shower, a refrigerator and comfortable beds and pillows. We took advantage of the free shuttle to town. The views from the deck are amazing! Great sunset and sunrise views.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your wonderful compliments for us! I'm so glad to hear you had a great time. Thank you for being our guests! Amanda Guest Relations

"Breathtaking view"

4
07/09/2017

The moment i hit the front counter for check in i was treated like a king. They were extremely helpful in pointing out restraunts and excursions. The room was clean and nicely kept. The view out my window was nothing less than breathtaking.

"Wonderful Hotel with Amazing Views!"

5
06/09/2017

We stayed here for three nights and we were not disappointed! We stayed on the second level and had an incredible view. Breakfast was excellent, service was excellent, clean hotel, decent wifi, very quiet, pool/hot tub and close to everything. Could not have picked a better hotel! Highly recommend this spot!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am thrilled to read such an enthusiastic review! It's our goal to have every guest feel the way you do. Thank you for choosing us as your hosts, please come back soon! Amanda Guest Relations

"Wonderful Stay at Best Western Plus Inn of Sedona"

5
06/09/2017

Our family very much enjoyed our stay at the Best Western Plus Inn of Sedona. The staff, facilities and location can't be beat! We enjoyed watching the sunrise and sunset on the balcony in front of our room. There was even a fire pit. The shuttle service provided by the hotel took us to many points in the town and was very convenient. We will visit Sedona again and stay at this property.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear that you had the opportunity to enjoy those terraces! The fire pit areas just make them perfect for relaxing. Thank you for being our guests; we are very much looking forward to your return! Amanda Guest Relations

"One of the most awesome places"

5
06/09/2017

The BW In Sedona is beautiful, well kept and comfortable. Staff could not be more friendly, breakfast was incredible and the amenities worth the visit. The property, situated on a hill overlooking Old Sedona is incredible. I love the design of the building, tiered floors with guest room with HUGE patios. Incredible. I'd do it again!!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for all your lovely compliments for our hotel and staff, your words are very encouraging to us all. I am delighted to hear how much you enjoyed your stay with us. Please come visit us again soon! Amanda Guest Relations

"Everything about this Best Western was beautiful and welcoming."

5
05/09/2017

The whole property was great. It was secluded from the main road. The third floor room was worth the extra money,you can park by your room and has a back to patio. Our room was 321 and it offered excellent views of the sunset and beautiful morning views.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It's so great to hear how much you enjoyed your room location! Those patios are the perfect place to unwind and take in the views. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Super Service / Super View/ GPS alert!!"

5
31/08/2017

gps hint in a bit...just quickly let me say that this hotel has great front desk people!! The man working the front desk really "went the extra mile" to help me. The Mountain view rooms are REALLY Mountain view rooms....you know!?! .....Wow! OK....you have to be able to get here....so....your gps will work until the next to last step. If you use their address it will take you to the Best Western Plus SIGN on 1200 W Highway 89A....but the hotel is not there at that sign.....it's not! You have to turn onto Airport Road and make your way up the hill......and....the hill is not big but trust me...you can not see the hotel from Highway 89A or see the hotel from it's sign on Highway 89A....the hotel is just around the bend up the hill on Airport Rd. It's not a multi-stacked kind of Hotel. It's a series of one floor buildings....and the entrance sign is small and does not call attention to itself.....I drove right by it but my eagle-eyed teenager spotted it so that saved the day. Another gps trick is the CVS Pharmacy across the street from the hill I told you about. CVS Pharmacy's gps friendly address is 20 Airport Rd. Sedona AZ 86336. If you use that...then when you get to that spot go up the hill road across the street from that CVS.....the Airport Rd street next to the Best Western Plus sign.....go up up up.....there it is!!!! :) Good hotel....use my trick and you'll be fine!

"Great hotel in Sedona"

5
31/08/2017

We recently stayed at the Best Western Inn Plus in Sedona and it was a great place to stay. Rooms were clean and comfortable, very modern. We stayed on the third floor overlooking the sights of Sedona and had a semi-private balcony to star gaze at night or just relax during the day. We also had two fire pits in the evening. This hotel is close to the center of town and in the western part of the city. Great recommendations from hotel staff on local restaurants.

"I would stay in this hotel everytime I go to Sedona!"

5
30/08/2017

The rooms here are clean and up to date. I love the shared patio on the back side of every room. The views for 360 degrees around are breath taking! The fire pits are a nice touch! I was so amazing to sit under the Sedona stars with my family by the pit the night we were there. The pool and hot tub are nice as well. The included breakfast was adequate. Staff was friendly and helpful. I was very impressed by this hotel!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I love those terraces, too! The addition of the fire pits and soft seating just made them perfect for relaxing and taking in the view. I'm so glad you took the time to enjoy them! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Big disappointment"

1
30/08/2017

Upon arrival there was no "Hello, Welcome" but: "ID! Credit Card!" No "Please" added. The small room had an odor, was rundown, outdated and had worn rugs, rundown furniture and doors and an extremely worn bathtub. Although there were k-cups we could not make coffee because the machine was broken. For breakfast there were plastic forks and -knifes and paper plates. The breakfast room was rundown with worn furniture as well. Perhaps this might be tolerable if the rate was low. BUT: We paid $ 229 per night plus $ 29 added for the car standing on the parking lot in full sun. Before reaching Best Western in Sedona we stayed in the five stars Four Seasons Hotel, Scottsdale, where they took the same rate for the room, but $ 11 for parking... When I checked out the receptionist gave back my credit card and that was it. NO "GOOD BYE", NO "HAVE A GOOD JOURNEY", just an annoyed stare. We were glad to leave this place, aghast about such a repellent behavior. Having a view does not allow a hotel to offer such poor standards with such exorbitant prices.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so sorry to hear about your experience at our hotel. I am baffled by the account you gave of our staff, they are generally regarded as very friendly and outgoing. I will remind them to make sure they engage every guest they encounter in a positive and helpful way. All of our rooms had the carpet replaced this year, so they shouldn't be worn down at this point, but I will make sure our housekeeping department inspects your room to see what the situation is. I am further sorry to hear the coffee maker in your room wasn't working properly. Please know that we always have extras on hand, and are more than happy to replace them immediately, just let us know. I am confused about the $29 charge for parking, as we do not charge for parking at this location. I would be more than happy to send you a receipt verifying this. It's so discouraging to know that you disliked your stay so much. I hope that you will consider giving us another try in the future, I know your stay would vastly exceed your expectations. Amanda Guest Relations

"Sedona Beauty"

5
30/08/2017

Fantastic place to stay. Wonderful views, great staff and great rooms! The sunset and the sunrise were beautiful from our room. Breakfast was hot and pool and surrounding grounds were wonderful. It's also close to anything you'd want to do in this gem of a city.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your wonderful compliments for both our staff and facility! There is always more Sedona to explore, and we'd love to have you back! Amanda Guest Relations

"Exceptionally Clean and Well Kept"

5
24/08/2017

After you have been traveling on a long trip it is very important to be able to stay in clean, well kept accommodations with attentive and courteous staff. This Best Western delivers on all of these considerations. The room, the lobby, the grounds, the pool--all immaculate which allows you to focus on the amazing scenery surrounding the hotel. Will stay here on all future Sedona trips.

"Barry C - Phoenix"

5
20/08/2017

Excellent value for the moderate price. The Best Western Plus Inn of Sedona (AZ) is nestled in the Red Rocks, unseen from the highway. You have to spend double or triple the price at expensive resorts in Sedona for that view. The motel and its service are top notch.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such a lovely review! Your kind words for our hotel and staff are very encouraging! I am so glad you enjoyed your time here with us. I hope you'll come see us again soon! Amanda Guest Relations

"I would stay at the Best Western Plus Inn of Sedona again"

5
18/08/2017

This stay was very enjoyable. We had a terrific view from the eastern veranda with a fire pit to enjoy in the evening. The shuttle service was top notch - left the driving to them. The drivers were prompt and knowledgeable.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you enjoyed your stay. It is great you took the time to enjoy our fire pits and the views from our terraces. Thank you for sharing your experience with us. It is good to know you took advantage of our shuttle service; I have to admit our drivers are top notch. Thank you, we hope to see you again soon.

"Good value and location in Sedona"

5
10/08/2017

We loved the value and location of best Western Inn of Sedona. I think our room was one about less expensive rooms but we were fine with that. We did not have a Terrace view but did not really need it as they have terraces that you can share. They only had one washer and one dryer for the whole complex and the exercise room was quite small and did not open until 8 AM. Other than that we absolutely loved our stay, felt like it was close to uptown Sedona as well as other areas. Very convenient. Very friendly staff, extremely helpful. Absolutely wonderful breakfast in the morning with very friendly people assisting.

"Not as nice as I expected"

3
10/08/2017

I stayed here for one night in August with my family. From the reviews and pictures, it looked and sounded beautiful (I almost added an extra night solely based on this). But I was disappointed especially considering the higher price. The room was VERY small and the A/C was blasting all night and we couldn't adjust it. The room decor was very basic and not very inviting. Minor issue but it drove my crazy that the only mirror was in the bathroom! Breakfast was better than I expected with a big selection. Be prepared though because the dining area is very small so you may have to wait for a table if it's busy. There was nothing hugely wrong with this hotel but I was expecting something much better. The big plus was the view which was amazing. I wasn't thrilled with sharing the patio but it was tolerable. I'd stay here again if there wasn't another hotel with availability. It's ok but not the quality and experience I was expecting.

"Best Western Sedonna"

3
09/08/2017

The location was beautiful and overall the hotel staff was good but some people were not well trained in customer service. Some of the rooms are upgraded but not all. The bus driver was very friendly and helpful but the front staff sometimes forgot to pass the message for pick up times so we had to wait.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with us. I am glad you enjoyed the facility, but I am disappointed that you felt the customer service was lacking. I am sorry to hear your pickup request was forgotten. I will remind the staff of the importance of writing down each request, and following through on them. I appreciate your patience with us, and apologize for the inconvenience this caused you. Thank you for being our guests, we hope you'll give us another try in the future. Amanda Guest Relations

"Very Nice Room with an Amazing View"

5
08/08/2017

I stayed here for three nights. The room was very clean, and there were no scorpions anywhere. (I searched.) Kari at the front desk was very sweet and helpful. One of the housekeeping staff saw that I used the decaf K-cup, and not only replaced it, but left an extra, which I found very thoughtful. The shower was quite nice, and there were dispensers right in the shower with body wash, shampoo, and conditioner. All were tea tree and lemon, which smelled really good. The patio area outside the rooms is very elegant, and the view of the mountains (as with most places in Sedona) is amazing. I'm going back at some point, and I want to stay in this same hotel.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear our staff was so thoughtful and accommodating. It's great to know how much you enjoyed your stay with us; we are certainly looking forward to your return! Amanda Guest Relations

"Can't beat the view!"

5
06/08/2017

We stayed just one quick night on our road trip. This is not your average Best Western, maybe because Sedona is considered a resort town. I have to say this is the nicest Best Western I've ever stayed at with the extra nice decor that is typical of high end hotels elsewhere. Genius layout of the complex that maximizes the stunning views of the rocks and invites people to lounge outdoors to appreciate them. The beds were nice and comfortable. Showers seem to be an important gage for me and this one passed the test! No puddling water at the end of my shower and no shower curtain sticking to my legs! Woo hoo! I would definitely stay here again.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an enthusiastic review! I am delighted to hear how much you enjoyed your time with us. Thank you for being our guests; we are very much looking forward to your return! Amanda Guest Relations

"Great place"

5
02/08/2017

The beds were nice and comfortable. The ladies at he counter were very nice and helpful. They even suggested a great restaurant to eat at. The views are very nice as well. My wife is handicap and this hotel has a ramp. We will be back!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you felt right at home, and that the property was convenient for you both. Thank you especially for your kind compliments for our staff, they are wonderful people. Please come visit us again soon! Amanda Guest Relations

"2 night stay"

4
30/07/2017

This was a clean and very nice hotel. It is positioned in an area with a great view of the Sedna rocks. It is close to the shopping area and also many restaurants. Check in was friendly and quick. We sat outside the first night around a fire-pit that is lit nightly until 10pm. Many areas of sitting w/ tables and couches on the outside deck area make it nice. The breakfast buffet was good w/ many options to choose from and nicely presented. We enjoyed this hotel.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with others! It sounds like you had a wonderful time here. There is always more to see, so please come see us again soon! Amanda Guest Relations

"Relax in sophistication"

5
28/07/2017

Unique wide terraces outside of most of the rooms provide spaces for casual dining, relaxation and socialization. Casual seating and fire pits in these areas provide a sophisticated space to enjoy the surrounding Red Rocks and the glory of nature.

895jennifer, Guest Service Representative at Best Western Plus Inn of Sedona, responded to this review
I am happy to hear your stay with us provided a relaxing time on our terraces. It is so amazing to be able to share the beauty of Sedona right from our property. Thank you for staying with us.

"Review of Best Western Plus of Sedona"

5
27/07/2017

First of all, the hotel is located on a hill with a spectacular view of the red cliffs of Sedona. We liked the idea of having a wide sweeping terrace which took in all of the natural scenery of this area, which added to the heightened enjoyment of our stay. We liked the breakfast area, which we thought was the best that we have seen so far. The bed was extremely comfortable, and the bathroom clean and spacious. The room was attractive, it looked like it had recently been redecorated. We will definitley plan on staying here again. Thanks.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your experience with future travelers. I am so glad you got to come and enjoy our amazing views. There is always more Sedona to see, so I hope you'll come visit again soon! Amanda Guest Relations

"Wonderful room and beautiful views!"

3
26/07/2017

My room was wonderful and the free wifi speed was great. I loved the black out shade so I could sleep in and the long breakfast times. Pool and pool deck needed cleaning. Needs easier access for disabled.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers. I am so glad to hear you enjoyed your stay. I will run your suggestions for improvement past the management, perhaps there are some changes we can make. I apologize for any difficulties these issues caused you. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great room & view from the terrace"

4
24/07/2017

Wonderful hotel location & CLEAN! The shared terrace was large with comfortable seating & gas fire tables. Great views, unfortunately not from our room, Room 307. Room was great, just at the corner of walkway with one window looking out to see all the people walk by. Unless the shade was drawn, no privacy. WILL stay again, in rooms 302 thru 306 for a great sunrise.

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you enjoyed your stay with us! The views from the terraces are breathtaking. Please know that we are researching window treatments that would allow our guests to look out, but prevent passersby from looking in. I apologize for the inconvenience this caused. Thank you for being our guests, we look forward to your return! Amanda Guest Relations

"Sedona Stay"

5
24/07/2017

Loved how this hotel is pet friendly!! I have two med.-large dogs and it was nice to have a warm greeting with treats and free travel dog bag. Had outdoor room for dogs to run around. The breakfast was awesome too!

895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear both you and your pets felt so welcomed here! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Westward Bound 2017"

5
22/07/2017

Very accommodating staff. Rooms were excellent. Very clean, excellent bedding & we had a rear door that opened to a huge balcony with patio furniture & gas fire pits. The view of the mountains was spectacular. We road in on motorcycles in a downpour. Do to road construction the bikes were a mess. The hotel had a bike washing station & provided everything we needed. Would definitely recommend.

895jennifer, Hope, Guest Services Representative at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for taking the time to leave a review about your stay. I am happy you took time to enjoy the views from our terraces. I know other bikers will appreciate the time you took to let them know about our bike washing station, glad it worked well for you.

"Excellent Hotel"

5
20/07/2017

The Best Western in Sedona was perfect! Loved the access to the terrace with seating, fire pits and a lovely view. The breakfast was excellent! Very fresh with nice variety each day. The lemonade in the lobby each day was a nice touch!

"Great stay! View & patio with fire pit was worth the extra $$"

5
19/07/2017

The hotel is located in West Sedona so it is away from the crowds & traffic of Uptown. If you are looking for quiet, a great view & great service this place is for you. The staff I had contact with were all very helpful & friendly. They went out of their way to make sure all my needs were met. Kari at the front desk is super sweet & helpful. Also when my refrigerator was not working properly they came right away with a replacement. The fire pits & comfy patio furniture were a bonus. I suggest getting a room in the 300s. Great view from those rooms, the patio is right outside & it's convenient to the pool, breakfast area, front desk where there are beverages like coffee & lemonade.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! It's wonderful to hear how much you loved your visit to Sedona. Thank you for being our guests, we hope to see you again very soon! Amanda Guest Relations

"Great place to stay"

5
18/07/2017

Upon arrival, impressed with location, beautiful scenery, appeal of the grounds. Check in was quick, staff very friendly, helpful, knowledgeable. Rooms were clean, well prepared with ac turned on, not dark. Really like the 3 mile radius shuttle courtesy, nice layouts of fire pits with lounge seating, the swimming pool is landscaped nicely, and hotel offers complimentary continental breakfast. In my opinion, the price is reasonable for what you're get.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind compliments for our hotel and staff! I am so glad to hear you enjoyed your time here with us. I hope you'll come see us again soon! Amanda Guest Relations

"Great Value and Customer Service"

5
17/07/2017

Best hotel for your money in Sedona. Great views of the red rock, and the rooms are pleasant for the price. I had an issue with my door and the night staff (Kari and Tina) were super nice and accommodating! I highly recommend this hotel.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It's wonderful to hear you found our hotel to be such a great value! I am sorry to hear you had an issue with your door, but I'm so pleased that Kari and Tina took care of the problem for you. They are fantastic at their jobs. Thank you for being our guests, please visit again soon! Amanda Guest Relations

"Best Western Plus Inn of Sedona"

5
17/07/2017

We loved the view of the rocks from the third floor terrace, which we were lucky to have been upgraded to. In addition, breakfast was good and the shuttle ride was like our own private taxi. location is excellent and staff helpful, too.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Those views are incredible, aren't they? I am so glad you got to enjoy them from our terraces. I am also glad to hear you took advantage of the shuttle service. It's so much better than trying to navigate and find parking in an unfamiliar place. Thank you for being our guests, please come back soon! Amanda Guest Relations

"Want to go back again ..lovely"

5
13/07/2017

Omg ..I absolutely loved this hotel ..me and my daughter were so sad that we could only stay one night ..definitely want to recommend top floor rooms with walk in balcony ..that is absolutely gorgeous view at sunrise and sunset ..at night we stayed late sitting there beside fire ..enjoyed drink and star filled sky ..my little girl wanted to sleep there watching sky..unforgettable memories ..hotel is very clean ,nicely decorated ..room is having everything needed ..reception poeple are very helpful ,we got rewards member gift bag ..and they kept bottled water in room ..it was extremely hot ..they kept cool lemonade for everybody in lobby ..room had quality products in bath , micro fridge ,tv nice bed ..breakfast is good ..not just continental , hot items were good . They have shuttle to the town which is very convenient but we couldn't get chance to use it .We printed boarding pass from there ,they have computer printer for use ..didn't get chance to use pool either ..but I can tell everybody go for balcony room ,Watch views at sunrise and stars at night ..u won't regret ,,best for the price in town . And one more thing airport Mesa hike is very neat of this hotel ..go there sunrise or sunset ..

"Best value and views in Sedona"

5
12/07/2017

Favorite place to stay in Sedona. Awesome balcony and views, nice pool and decent free breakfast. Not just continental! Usually quiet even if they are fully rented. The shuttle service was great and they really want to make the customer happy.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for your loyalty, it is much appreciated! We will look forward to another return trip to relax and enjoy our wonderful town. Our goal is to make each guest feel welcomed and provide tips for a memorable vacation, looks like we achieved our goal with your stay. Thank you, see you next trip!

"Great location"

5
12/07/2017

Hotel offers a free shuttle to town until 9:30 p.m Our driver was very informative about the area. Breakfast was good - room was large and clean. Took Pink Jeep sunset tour - was so beautiful - great to see back country

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with us in Sedona. I am glad you were able to take advantage of our shuttle service, the drivers love to share information about Sedona and surrounding areas. The breakfast staff will be happy to know your enjoyed the morning offerings. We would love to see you again so be sure to come visit us again soon.

"Summer vacation "

5
12/07/2017

Brought my step-daughters and my mother and my granddaughter The hotel has beautiful views we stayed on the third-floor The pool is nice and they light all the fire pit at night it was nice just to sit down in the evening and relax everyone in my family really enjoyed it and I cannot wait to come back

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am happy your family had such a great time staying with us. I agree, it is pretty relaxing sitting on the terraces by our fire pits to enjoy a little star gazing. We will look forward to your next trip to Sedona.

"A More Relaxed View"

4
12/07/2017

This hotel is in western Sedona, away from the hustle and bustle of downtown. The views from the shared patio were great, both morning and at night. The staff were very helpful and gave us good advice for sightseeing and self timed touring. Our room was on the upper level and had access to the viewing patio where there were tables and chairs for our use. There are also fire pits conveniently located for the colder nights. Overall a very comfortable stay.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It sounds like you had a very relaxing stay with us! We are very proud of our terraces for our guests to enjoy the red rock views. I am delighted our team members had some good information for your sight seeing to make the best of your time in Sedona. Thank you for sharing you review.

"An amazing property with great views "

5
06/07/2017

My daughter and I spent two days in Sedona hiking the trails around the town. Our "home" base was the Best Western Plus Inn of Sedona. The room was comfortable and well appointed, however my favorite part was the outdoor common deck that had tables and fire pits that were lit in the evening. The view from the deck was also impressive and I spent a lot of time in the outdoor space. The breakfast was impressive and diverse.

"Another good stay!!"

5
05/07/2017

We stayed here last year and booked again for this year's holiday weekend. We brought the dogs both visits and had great stays. The pool, hot tub and fire pits all add to an enjoyable vacation not to mention the great views. I frequented the front desk for many questions and much advice. Tina was working most of the time and she was cheerful and very knowledgeable. She always greeted me and was very helpful. Cari is another front desk person I would give kudos to. Have had two wonderful stays and look forward to next time!

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad to hear you enjoyed your return visit! It's great to know that Kari and Tina made you and your dogs feel so at home. Thank you for being such loyal guests, we are very much looking forward to your next visit! Amanda Guest Relations

"Great location and friendly staff!"

4
05/07/2017

We really enjoyed our stay! Rooms were clean, staff was friendly and the location was perfect for us. The only suggestion would be to improve the quality of the free breakfast. Other than that, everything was great!

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with future travelers. I am glad to hear you enjoyed your time with us. I am sorry, however, to hear that the breakfast wasn't up to your expectations. If you have suggestions for us, we'd be happy to hear them. We are always looking to improve. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great place to stay."

5
04/07/2017

The hotel staff at the front desk was very helpful and polite. The room was clean and spacious and the beds were comfortable. We enjoyed our breakfast on one of the balconies with the beautiful views of the red rocks of Sedona in plain sight.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your very kind compliments for our staff and facility! I am so glad you had a great time here. I hope you'll have the opportunity to come visit again soon! Amanda Guest Relations

"Great Place to Stay"

5
02/07/2017

I have stayed at Great Western Plus of Sedona 3 times and will continue to stay their on our future road trips. The rooms are comfortable and clean with fantastic views. A good breakfast is provided to start your day. The locations is excellent with restaurants and shopping near by. There is also a shuttle that is provided to drop you off within a 3 miles radius. I highly recommend this place.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for such kind comments for our hotel and staff, your words are very encouraging. We truly appreciate your loyalty, and are very much looking forward to your next visit! Amanda Guest Relations

"Excellent views and service"

5
28/06/2017

Excellent views and the staff was very friendly Breakfast was delicious and the views were espectacular I will definitely come back to same hitel if im in the area. Pool area was small but very nice They offer rides every half an hour to downtown

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your lovely comments for our staff and property! It's wonderful to hear how much you enjoyed your time with us. We are certainly looking forward to your return! Amanda Guest Relations

"Nice property"

5
28/06/2017

Great property with beautiful views of the Mesas. It isn't located uptown which is nice if you don't want the craziness, but not nice if you want to walking around. The have a free shuttle as well. Negative is the gym doesn't open until 8 am.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for sharing your experience with future travelers. I am so glad you enjoyed the great views from our property. I am sorry, however, to hear that you found the gym hours to be inconvenient. We set the time to 8am, as to not disturb nearby rooms. We can show your nearby trails to hike, as a substitute for the delayed opening. I apologize for the inconvenience this caused you. I want to thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"SEDONA"

5
28/06/2017

Wonderful location and view from the balcony was breathtaking. Clean rooms, friendly staff, free shuttle to attractions. Complimentary tasty breakfast until 11am, so you don't have to rush in the morning.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm happy to hear you enjoyed your room location, and the other great amenities the hotel has to offer. There is always more Sedona to explore, so we hope to see you again soon! Amanda Guest Relations

"This Sedona Best Western gets it right. Top marks!"

5
27/06/2017

Best Westerns are so 'hit and miss' it will drive you nuts. This one was a huge hit for us from service to the room. Friendly front desk staff welcomed us, showed us to our room, and even gave us a small 'goody bag'. Our upper floor room #332 was wonderful with front & rear views! Very clean, good housekeeping, and ice cold a/c. The TV was an average Samsung with nothing special offered. Our room opened up to a large patio with fire pits that are shared by everyone else on the same level. Just an extremely pleasant setting. Peaceful too most of the time. An even better part of our experience here was the superb tram service that runs you all around the Sedona area. Downtown, restaurants, etc... We never moved our car. So friendly too. Just a $1 tip each way is a nice 'thank you' for the driver. We saw that many people did not offer anything. You can decide. Overall this Best Western made our stay in Sedona extremely enjoyable. We would definitely come back here. No doubt about it. It appears to be a very safe area which helps immensely as well.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! I am pleased to see how much you enjoyed your time with us, I'm glad we made you feel right at home. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great stay with an incredible view."

5
27/06/2017

The service was excellent and the room was clean and nicely decorated. We enjoyed using the free shuttle service and found the entire staff helpful and kind. The breakfast was included and adequate and what we had was healthy and tasty.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I'm happy to hear how much you enjoyed your stay with us! We try to provide lots of great little extras to make your stay memorable. Thank you from being our guests, we hope to see you again soon! Amanda Guest Relations

"Beautiful and Picturesque Sedona"

5
21/06/2017

This BW hotel was one of the best hotels on our 2 week trip. The amenities included a fire-pit and shuttle service to local restaurants/shopping as needed. Jay, an attendant at check-in, was pleasant and more than helpful. And Michael, the shuttle driver, was very accommodating, helpful and timely with his pick-ups when called.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad you enjoyed our great amenities, as well as our beautiful little town. I appreciate your kind compliments for our staff. Thank you for being our guests. please come see us again soon! Amanda Guest Relations

"nice place and reasonable rate"

4
20/06/2017

book a room at the inn and ask for the side where you can see the sun set. the terrace is lovely. sitting outside is peaceful and beautiful. they serve a nice breakfast. the toiletries are very nice and beds are comfortable.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It's great to hear you enjoyed your time out on those amazing terraces! I'm so glad you enjoyed our facility. Thank you for being our guests, please come again soon! Amanda Guest Relations

"Great place to stay!"

5
19/06/2017

Great place to stay! Great beautiful views! Great breakfast! Great room and comfy bed. Plenty of space - Ample room, did not feel cramped! Great location - did not feel like you were in the city. Very private and tranquil place to stay to relax after a leisurely day of seeing all the sites!

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I have to agree, I love this location! Not too far out of town, but still takes advantage of the tranquility. I am so glad you enjoyed your time with us. Thank you for being our guests, please come visit again soon! Amanda Guest Relations

"Fabulous Hotel"

5
19/06/2017

There are a couple of Best Western Hotels in Sedona but the one my girlfriend & I stayed at was the Best Western PLUS Inn of Sedona. Our trip was planned several months before we actually went. Unless you have a friend like mine who always calls the hotel & manages to secure the best location, I will let you in on where the best rooms are located if you want a view of the red mountain known as the coffee pot. Any room in the 300's will give you a shared outside patio deck with comfy chairs & a couple of large fire pits. We stayed in room 333. Laundry facilities, breakfast each morning, amazing staff that will answer all your questions, make suggestions etc AND a FREE shuttle service. Yes, FREE. When you check in they hand you a list of all the places, shops, restaurants etc they will take you and of course pick you up. It definitely saves you the hassle of finding parking. We were blown away. We will definitely stay here again.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! I am so glad to hear how much you enjoyed all our amenities and services. Thank you so much for being our guests, we are very much looking forward to your next visit! Amanda Guest Relations

"Great View, Helpful Staff"

5
19/06/2017

I loved my stay here, the views from the balconies are wonderful and the staff was so helpful. They gave us a free upgrade and were very friendly. They even have a sign on the ice machine to come to the office if you want to fill your cooler with ice. So I went over there and they filled it right up. I thought that was a nice touch because many places don't want you to take ice for coolers, but they go out of their way to get it for you. Also the breakfast sausages and biscuits and gravy were delicious. Good fluffy scrambled eggs and pancakes too - I really filled up!

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I love when our guests feel that we have gone the extra mile for them, it's what we strive to do for everyone. We truly appreciate your kind comments. Thank you for being our guests, please come stay again soon! Amanda Guest Relations

"Great Location"

5
15/06/2017

I loved this place. Not only was it 2 minutes from uptown, it was 3 minutes from route 179. The terrace with the fire pit, couch and chairs behind the room were fantastic. Almost as fantastic as the view of the sunset from the balcony. Breakfast was well presented and tasty. I would recommend this hotel to anyone staying in Sedona.

"Our Favorite hotel!"

5
15/06/2017

We were unexpectedly upgraded, which was a treat in itself. The front desk staff went overboard to be sure we had what we needed, knew what we needed to know. We took advantage of the complimentary shuttle to get us to and from dinner about 2 miles away. The shuttle driver was friendly and polite, asked us about our trip, and about our dinner afterward. We felt very much at home, slept well, enjoyed a good and substantial breakfast at the hotel, loved the view from both the front of our room and the terrace on the other side. What a treat.

"Vacation"

4
14/06/2017

Good location, good breakfast, friendly service and great few from our room of the mountains. Also the local entertainment and people were very nice, One of the nicest and scenic places we have visited, Highly recommend it!

"Well worth the stay"

5
13/06/2017

Best Western Plus Inn of Sedona is yet another superb example of the venues offered. The rooms are comfortable and classy, the staff if accommodating, warm and hospitable. Kari and Tina (at the check-in/out desk were exceptionally sweet. The overall experience at this hotel (as well as the breathtaking views) has made us return clients.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for writing such a glowing review! It's great to hear that you enjoyed your time with us so much, and that the staff was so friendly. Thank you for being loyal guests; we are certainly looking forward to your next visit! Amanda Guest Relations

"Overall, excellent value"

4
12/06/2017

The good: beautiful view from every floor. Quiet and clean. Great breakfast for a place with no on-site restaurant. Super friendly and helpful staff. Cozy seating areas with fire pits on the terrace. The bad: Only one ice machine up two flights of stairs. Mattress was so-so.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you enjoyed your stay with us, for the most part. We do our very best to make each guest feel right at home. I am sorry to hear you were disappointed with the ice machine location and the mattresses. We replaced each mattress this year, so they are all new. We try to go with a medium firmness to please a wide range of people. We appreciate your feedback for future purchase decisions. Thank you for being our guests, we hope to see you again in the future! Amanda Guest Relations

"Wonderful Experience!"

5
08/06/2017

Elegant, wonderful hotel. Would highly recommend. The setting was delightful with stunning views from front and back of room and conveniently located in Sedona. The included breakfast was delicious. Helpful, caring staff. Comfortable room that was very affordable.

"Beautiful View and Great Value!"

4
07/06/2017

We stayed here recently for our Anniversary, and were very pleasantly surprised! We stayed in a room with a view, which I highly recommend. Breathtaking view from inside your room, and especially on the deck right outside of the room. We enjoyed sitting outside at sunset by the fire pit, where it was quiet and relaxing. The breakfast was also very good, which is hard to find anymore. And the staff were all very pleasant, especially the Manager Liz. Only negative if you could call it one is that the rooms are a bit on the smaller side, and older. The bathroom had some updating...but we really liked it overall. We stayed at L'auberge a couple of years ago, which was WAY more expensive and had a much nicer time here. Save some money and stay at this Best Western Plus.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your nice comments. Yes, our location and our views are exceptional and I am glad to hear that you enjoyed our terrace seating. We believe that a good breakfast gets our guests off to a great day. We have a great team and they are always happy to hear pleasant comments about them. We are so happy you enjoyed your stay and we hope to see you soon again. Regards Irene

"I'm torn."

3
07/06/2017

For Sedona, the price was reasonable - meaning not at all but less than the other places - and the location is convenient and has some terrific views. The front desk staff was annoyed, at best. Though other staff was quite lovely.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so happy that you enjoyed our beautiful views. I am sorry to hear about your experience with our Front Desk staff; I will address that issue with them. In exchange I am glad that you found the rest of our team to be accommodating to your satisfaction.

"Exceptional"

5
07/06/2017

Lovely setting with quality staff . Jay and Tina were extremely helpful to our needs upon arrival. Would definitely come back to visit. Rooms were clean and the breakfast was clean, organized and above average.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write these kind comments. Our staff is always extremely happy when they are remembered by name. We are looking forward to having you stay here with us again.

"Could be better"

3
06/06/2017

Staff was courteous and breakfast was good, but this hotel is in need of updating. We booked 3 nights, but checked out after the first night. Views from the lobby side of the hotel are better than the other.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am happy to hear that our staff was helpful and that you enjoyed our breakfast; however I am sad to hear your stay was far below what you had expected when you reserved. Knowing you enjoyed your stay is so important to us, and when we hear that you didn't, it's so discouraging. I am so sorry to hear you felt the hotel was in need of renovations. We try to keep the property in tip-top shape, so this is disappointing to hear. If you have any suggestions on how we can improve, please let us know. We are thankful for your opinion, so we can make it right for the next guest.

"Love this property"

5
01/06/2017

Incredible views with couches and fire pits to enjoy the red rock views. Hotel staff were so helpful and offer shuttles within 3 mile radius. We enjoyed a wonderful complimentary buffet breakfast. Comfortable beds and decor. Highly recommend. This is my 8th time staying here.

"Awesome setting - room with a view"

5
31/05/2017

Great rooms, local restaurants and shops. Helpful staff. Terrace with sofas, tables and chairs for self catering etc. Great place to stay if visiting Sedona, national parks, Phoenix and many other locations.

"Inspiring getaway "

5
31/05/2017

This is a very nice Best Western! Our view off the terrace was beautiful over looking the canyon. We had a nice seating area right outside our door with gas fire pits. The continental breakfast was good as well. The pool area was not too big but served its purpose and the hot tub was very refreshing in the evening before turning in for the night. This hotel is centrally located to a lot of things and is across the street from Airport mesa, One of the best viewing spots for the sunset but get there early. It is also on one of the 5 Vortex in the area. There is also a very good restaurant at the airport at the top of the hill. Delicious food and a nice view! I would highly recommend this Best Western!! The best part is that there is a Starbucks two minutes down the street if you like coffee!!

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad you enjoyed all the wonderful amenities the hotel has to offer! Sedona is such an incredible place, and I'm happy you got to see it. Thank you for being our guests, we hope you'll come visit again soon! Amanda Guest Relations

"Reasonable value for Sedona"

5
29/05/2017

Stayed for a quick weekend. Excellent mattress and linens. Very nice patio with fire pit and large chairs. Clean. Really a reasonable value for Sedona. One note is that the pool is small but we didn't come for the pool.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! I am glad to hear you enjoyed your time with us, please come see us again soon! Amanda Guest Relations

"Sedona"

5
29/05/2017

Shuttle driver went out of his way to drop us off and pick us up when we asked. Never needed to drive the car when we were there Took 2 tours and saw a lot of places. Nice town and beautiful scenery. Will go back again

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad you enjoyed your stay, especially our shuttle service. It's the best way to get around our busy little town. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Good value and views"

4
23/05/2017

This is a great place to stay for the price. The room, staff, views, and location were top notch. A great restaurant is right next door. The only issue we had is that our room was on the first floor which is two flights of stairs down the hill from our car. No one was available to help with our bags when we checked out. If you can, get a room on the 3rd level which is street level.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
We are so happy that you enjoyed our beautiful views and that you were pleased with your stay. Our staff works hard to make our guest's stay a wonderful experience. I am sorry to hear that no one was available to help you with your bags at check out and I will bring this issue up so we can have help available in the future. Thank you for staying with us and we hope to see you soon again. Irene Guest Relations

"Wonderful place."

5
23/05/2017

Breath taking views with the best room I have ever stayed in. The staff was very friendly and helpful. I was thrilled with this place. I will return for sure.the free breakfast was excellent . I loved it here.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for staying with us. We are so happy that you enjoyed our breakfast. Our staff is always very glad to hear that they made our guests happy. We hope to have you back to stay with us again in the near future. Guest Relations Irene

"Great hotel!"

5
22/05/2017

We stayed here in April were very happy. The room was lovely, the views fabulous, staff was very helpful. Each floor has a deck which is available to everyone. The third floor has fabulous views, outdoor fireplaces, and comfortable seating. Great for a glass of wine before or after dinner... We did not use the pool. Breakfast was OK -- not special but plentiful and many choices. The cost of the room was reasonable for the Sedona area. I would recommend this hotel.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for staying with us. We are very happy that you enjoyed your stay and we are glad to hear that our staff was helpful. I am sorry to hear that our breakfast did not meet your expectations. We do welcome suggestions to better our breakfast menu. We are looking forward to having you stay with us again. Irene Guest Relations

"Beautiful views from the terraced balconies."

4
21/05/2017

Nice breakfast included in the price of the room. Room was clean and beds very comfortable. The room was quiet. Pool and Spa were clean and well maintained. Fire pits on the balconies overlooking the beautiful rock formations were a very nice extra feature. We also enjoyed the shuttle service as parking in town was sometimes a problem.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you for your kind and informative review! I am happy to know you had a great time in Sedona. Thank you for being our guests, please come see us again soon! Amanda Guest Relations

"Beautiful Location with Mountain Views!"

5
21/05/2017

Great hotel and convenience location to shops and restaurants. We stayed in room #212, located in 2nd floor terrace. Great seating area to relax with a beautiful mountain view right out of our door. You can also request the terrace fire pit to be lit in the evening. Room was spacious and clean. Beds were comfortable. Keurig coffeemaker in and mini fridge in room. 24-hour coffee and tea are available in lobby. Complementary breakfast had a good variety of selection. Friendly and courteous staff. The only thing was the leak underneath the sink but Tina and Jack from front desk quickly resolved the problem. Great hotel for a stay in Sedona.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am delighted to hear how much you enjoyed your time with us, and that you got to take advantage of our amenities. While I am sorry to hear about the leak from your sink, I'm very happy to hear our staff took care of it right away. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"review"

5
18/05/2017

Excellent. Just wish it was more price happy. Staff was great. Breakfast could have more items. Beds were comfortable. Love that it was not right in the middle of tourist Sedona. Amazing view will definitely be back

"Beautiful setting and good service"

5
17/05/2017

A convenient and spotless property with beautiful views of Sedona's red rocks. Personnel were very helpful with suggestions. Outdoor patios are beautiful, but get a room on either level 2 or 3 for better views.

"Good service, bad design"

3
17/05/2017

The service is very nice. The folks are jovial, the amenities are awesome. Free shuttle to downtown. No charge for bottled water etc. Hot breakfast is definitely a plus. The hotel is not designed well. I paid more for a 3rd story balcony view. However, the balcony is shared by other guests, so it was not private or romantic, when you have some old dude grinning at you when you want to be with your spouse. Furthermore, you have people who did not pay for the balcony view, come up and stand infront of you. Very disappointed. The rooms for the price are quite claustrophobic.

"Loved it"

5
17/05/2017

I stayed two nights here with my husband and young daughter in early May. It was unfortunately cold and raining a good portion of the time we were there. However, it was wonderful that we were able to enjoy the scenery right from our hotel room. We were on the second floor, which is actually a level lower than the lobby. The hotel is located on the side of a cliff with large balconies with fire pits with gorgeous views of the red rocks. There is no elevator, and you will need to carry your luggage a bit of a ways if you are on the lower levels, but for us that wasn't a big deal. The room was a bit small, but fine. It was very clean. Breakfast was very good each morning. The staff was very friendly and helpful. They gave us great food recommendations as well. They do have a small pool and spa as well, but it was chilly when we were there. So, we could not enjoy it. We would love to come back here!

"Arizona trip"

4
17/05/2017

Very nice accommodations and the location was easy to access. The outside patio was especially nice. It was large enough to sit quietly alone or provided ability to meet other guests. The furnishings were comfortable and the fire pits were enjoyed by everyone. Bathroom was small. We had to request maintenance to fix a slow drain in the sink and a loose shower head, but the items were quickly fixed and done correctly. This facility does not offer any alcoholic beverages for services. That would be a great addition to the services of this property.

"A Disappointing Stay"

3
10/05/2017

For a $300/night third (top)floor with terrace, this didn't meet my expectations. Rooms are dated with popcorn ceiling and poor lighting although bathroom was newer. Internet is an open system--we were warned when logging on that it was unsecured and a security risk. Ask for an east facing room for best view.

"Beautiful views"

3
10/05/2017

Nice little place with incredible views of the Red Rocks of Sedona. Friendly and helpful front desk staff, clean rooms but a bit dated. Vanity area has a separate door to close with an additional door leading in to the tub/shower/toilet area. Mini fridge located in the vanity area. Noisy sound all night, sounded like a water pump, that kept going all night. Didn't sleep too much because of that but bed was comfortable. Hot tub on site, which we didn't use, and also fire pits on the 2nd and 3rd levels, which we also didn't use for lack of time but a nice evening option. Breakfast was tasty and the room was staffed by very nice and helpful people. Free internet.

"Amazing view from balcony"

5
10/05/2017

The was a great find as the hotel has amazing view of the Red Rocks as each level is set in from the other so no matter if your are on the first floor or 3rd floor the view from outside the room is amazing. The room is a good size and the bed was very comfortable. The breakfast in the morning was a great way to start the day. The free shuttle also is a nice feature as you can take it free within 3 miles which covers the Olde Town area.

"One night in Sedona"

4
09/05/2017

Front desk very friendly and check in was pretty fast for it being in the middle of the afternoon. The hotel offers free shuttle service to downtown Sedona. Complimentary breakfast was included, with hot sides. The rooms are great with a great view, I think very room has a view. The parking is the very limited and you can not park in front of the rooms or very close. They have a very nice patio/deck with fire pits.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
Thank you so much for staying with us. I am so happy that you enjoyed our amenities. We agree that our views are breathtaking and we are looking forward to have you visit us again. We appreciate your kind comments toward our property. Best Regards Irene Guest Relations

"Short stay in Sedona "

4
08/05/2017

Nice hotel with good complimentary breakfast included. Lots of variety at breakfast: scrambled eggs, sausage, hash browns, pancakes, yogurt parfait bar, toast, bagels, cereal, juices, coffee and tea. The staff were all very friendly and helpful at front desk however I wasn't all that impressed with the housekeeping unfortunately. The room was very clean and orderly on arrival but the next day it appeared that the bed was made and some towels picked up but not all of them and despite the sign that says they will replenish the complimentary water bottles, they were not replenished. I was impressed at the hotel's efforts to reduce waste by having dispensers for soaps and lotions and breakfast products. Overall a good stay with nice proximity and shuttle service to downtown area and beautiful views of the Sedona red rocks.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear you enjoyed your stay with us, for the most part. I am sorry to hear about the oversights with housekeeping, I will make sure to bring them to the attention of the head housekeeper. I apologize for the inconvenience they caused you. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Poor value"

3
03/05/2017

Cost of room far exceeded the accommodation. Gap under door allowed insects to enter room. Large beatle found crawling around room. Staff just thought it was funny , and laughed it off as "they are in season now"

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so sorry to hear you found a beetle in your room. We are well aware that Arizona definitely has a large insect population, so we try to combat that by spraying the hotel once a month. I am not sure how one slipped through, but I will make sure our maintenance department inspects the room and door for possible entry ways. I apologize for the discomfort and poor impression it caused. Thank you for reporting the problem so we can look into it. I further apologize for our staff's reaction to a situation that was obviously distressing to you. I will make sure the staff knows to be more understanding when a guest comes to them with a problem. Thank you for being our guests. I hope that you will consider giving us another try in the future. Amanda Guest Relations

"BW - Sedona"

4
03/05/2017

Vary nice hotel with public balcony over looking mountains.Balcony has fire pits that are lit in the evening with seating areas around them. Very good complimentary breakfast; rooms are of average size.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am so glad you enjoyed our terraces and views. Those fire pits have turned our to be a great addition to the hotel. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Nice views"

3
02/05/2017

Pick a room with a view; it's really pretty. The hotel has very friendly and efficient staff; rooms are bit dated and dark. It would be nice if the bathrooms were at the front of the room, so the whole back wall could be windows; however, you do have a back glass door that accesses the shared patio; lovely view. The bathroom is small, and I would rather have a bar of soap for the shower instead of dispenser, but I get their point with the green theme. Not sure about the cleanliness; there was a dental floss pick in the sink when we arrived. Seemed overpriced, but apparently that relates to our travel dates. The manager was very nice and helped us book a tour. The staff is the standout here, as well as the view if you get the right room.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
I am glad to hear how much you enjoyed your stay with us. Sedona is such an amazing place. I truly appreciate your kind words for our staff. I am disappointed to hear about that oversight in the bathroom. I will make sure our housekeeping manager is made aware of what happened. She will address it and correct it with her staff. I am terribly sorry for the poor impression that caused. Thank you for being our guests, I hope you will consider giving us another try in the future. Amanda Guest Relations

"Excellent hotel"

5
02/05/2017

Was traveling through Sedona and chose this location to stay. Beautiful rooms and views. Loved the outdoor patios. Will stay again when I come back for a longer stay in Sedona. So many shops and hiking trails.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
There is so much to see and do in Sedona, and I'm glad you're already looking forward to your next visit. Thank you for being our guests! Amanda Guest Relations

"Tremendous Location and a Great View from our room."

5
02/05/2017

We had a very excellent stay at this facility. Our room was situated in superb location with an excellent view. When we next come back we'd like the same room! Could not have asked for a better room. Thourghly enjoyed our stay.

, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this review
It's great to hear such an ecstatic review! I am so glad you enjoyed your time with us. Thank you for being our guests, please come visit again soon! Amanda Guest Relations

"Simply THE Best!"

5
27/04/2017

When you think about a chain hotel you expect a certain standard which makes booking easy. However, this Best Western has so many pluses that it truly is more of an inn with all that entails. It's situated on a hilly slope which proves to be an advantage as it allows guests on each floor (of 3) to have lovely views out to the surrounding area & Red Rocks from terraces outside the rooms. Of course, the higher you go, the better the view but our room on the first floor had a very nice view. Guests can go up to any level terrace to enjoy sunrises, sunsets that are amazing &, in our opinion, better than the one from Airport Rd which is said to be the best in Sedona. It's an easy walk from level 1 to 3 up a short walkway so don't let that scare you from booking a less expensive room on floor 1. The rooms themselves are nicely furnished with the most comfortable beds! Great organic, made in the USA soaps, shampoo, lotion are provided in pumps with Keurig coffee makers, a fridge, bottled water & scrupulously clean everything. A buffet breakfast if cold & hot items is included & quite good.Last, but not least, is a wonderful staff of friendly, helpful & gracious professionals who are only too happy to help in any way they can including a Concierge who will assist in tour or dinner reservations & a shuttle to take you to & fro various places in town. Lovely in every way! If you don't require 2 beds, book the king room...leaves more space to spread out in room.

"Great location and shuttle service"

4
26/04/2017

Very nice hotel. Many breakfast selections. Very clean and the shuttle service into town was the best. No worries for parking or driving as Sedona is crowded on the weekends. perfect for a girls weekend away.

"Gorgeous Location, Nice Rooms"

4
25/04/2017

The room seemed a little dated, but with the views from the room, who cares! The bed was very comfortable, and there was a cozy sitting area in the room in front of a working fake fireplace. We loved the terraces right outside our room! There are tables and chairs and at night a lit fire pit. The view is amazing! The breakfast buffet is limited but fresh and adequate. All the staff we encountered were very friendly and helpful. The location is convenient to everything. I would stay here again if we return.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am glad to hear you enjoyed our property and amenities, we try to make each guest feel comfortable during their stay. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Best Western Inn at Sedona"

5
25/04/2017

We always try to stay with Best Western Plus hotels because we can depend on higher quality and good services. There are two BW hotels in Sedona---one uptown and one at the edge of town. We chose BW Inn at Sedona from reviews. It was a short drive to all the shops and restaurants uptown but they offer shuttle services and that worked great for us. The mountain view and peaceful area was nice. Breakfast was excellent with variety and quality. The front desk staff was very pleasant and helpful with all of our tourist questions. The rooms were clean and quiet---the beds were very comfortable. Ask for a terrace room as they have patio furniture and fire pit areas right outside your room. Wonderful to sit and watch the stars after a day of adventure. Definitely a great choice for hotel.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am delighted to hear how much you enjoyed Sedona, and your time with us. Thank you for writing such an informative review for future guests. We hope to see you again soon! Amanda Guest Relations

"Nice location in west Seonda"

4
23/04/2017

Room was comfy and clean. We faced east and had a wonderful view of the sunrise. We also got 2 free waters with the room as well. The breakfast in the morning, which is included. Was great with a good amount of options. The hotel is a little hard to get to as it is behind some buildings. It is within walking distance to Whole Foods and ChocolaTree. The only downside to this hotel was that I went to drop a large amount of recycling in the trash outside (in the recycling slot). I took off the top of the trash bin and saw that both the trash and recycling went in the same bag. Not sure if they sort it out later, but this was a little disappointing. Other than that, this place is good.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am glad to hear that you enjoyed your time with us. The views and location really can't be beat! The trash and recycling indeed go into one bag. This is because our waste management service, Patriot Disposal, sorts it for us. We had to choose trash bins with two slots, because that is generally all that is available. I apologize for the poor impression this left, but I promise, we are being responsible! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great stay, great views."

5
19/04/2017

We had a real nice experience, views were spectacular and the staff very friendly. Also, it was an easy walk to a Whole Foods where we purchased food & drink and brought back to enjoy around one of the many fire pits. We were glad the property wasn't right down town, this location is nice & quiet.

"Enjoyed our 2 nights here"

5
18/04/2017

Very clean and comfortable. Good location. Our room had a very large balcony with fire pits, upholstered furniture, and a nice view. Our room had a small fireplace with 2 chairs and a little table in front of it. King size bed. Breakfast and reception lobby are in separate buildings, but close. Pool/hot tub were adequate to our needs. Concierge will help you plan your activities. Overall, a great choice.

"Beautiful Views"

4
18/04/2017

Lovely hotel with amazing views. Free shuttle to/from town which is great since parking is terrible near the shops. Very decent buffet breakfast and weird yet tasty pancake making machine that my kids loved. One minus, if you are in a room on the first floor, you have to walk your bags all the way around the hotel.

"Great views and fire pit"

3
17/04/2017

Really liked the views and the fire pits. Make sure to book a room with a view many face the parking lot. Thin walls and doors. Bathrooms need a makeover. Overall a below average room witH great views and outdoor areas.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I'm sorry you felt the room was below average. We are continually making improvements and updating the decor to keep the rooms looking fresh and functioning well. I am glad to hear you enjoyed those terraces, though. Such a fantastic place to relax! Thank you for being our guests, we hope you'll consider giving us another try in the future. Amanda Guest Relations

"Great location and views!"

5
17/04/2017

This was an awesome place to say. Walking distance to CVS and Whole Foods for essentials. Open space decks and fire pits were great for relaxing. Staff was nice. Breakfast offered was good quality and made fresh. Close to town and trails. Highly recommend!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I'm glad to hear you enjoyed our hotel and location. It's nice to have nearby conveniences, without having to endure the congestion of uptown. Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great stay, great views"

5
13/04/2017

We had a real nice experience, views were spectacular and the staff very nice. Also, it was an easy walk to a Whole Foods where we purchased food & drink and brought back to enjoy around one of the many fire pits. We were glad the property wasn't right down town, this nice& quiet.

"Sedona Best Western"

3
12/04/2017

This hotel was clean and the staff (Jay) were helpful and fun. The walls seemed oddly thin and so noise transferred easily through the walls and ceiling. The shower temperature max could have been dialed up as could the hot tub. Overall this was a nice experience that all said. I enjoyed the fire pit areas very much and the views were amazing.

"Amazing views and great comfort"

5
12/04/2017

We spent three nights in this wonderful hotel. The views of the rock formations were stunning from the room and terrace. Very attractive room with comfortable bed. Wall dispensers for shampoo, body wash, etc., so no shortage. Very good free breakfast buffet.We had a rental car, but they offer a shuttle within 3 mile range of hotel. Located in West Sedona away from the hectic Uptown Sedona district (main tourist district).

"Adobe Ambience at Inn of Sedona"

4
11/04/2017

Southwestern friendliness accompanied a complimentary upgrade to our stay at this prime location nestled in Red Rock country. The adobe style facility with its beautiful visas made our overnight and morning breakfast stay a real treat for visiting east coast travelers! A return trip every March/April to get out of the Northeast cold will take us again to Red Rock country and the Inn of Sedona to discover new adventures in the area and reconnect with the friendly, helpful and accommodating front desk staff!! Maine ,Massachusetts and Arizona friends thank you, Best Western Plus Inn of Sedona! The evening fire pits aglow were an added attraction!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I love that you come back every year! Sedona is such a great place to relax, and I'm glad to hear we help you relax even more. Thank you for being our loyal guests, we are certainly looking forward to your next visit! Amanda Guest Relations

"Favorite Hotel in Sedona"

5
10/04/2017

A well situated hotel placed in the hills of Sedona. Beautiful scenery of the red rocks and foliage. Landscaping is that to a beautiful southwestern style desert. Hotel rooms are immaculate with nice linens and toiletries. Wi-fi and cable provided. Parking is provided. Like the outdoor lounge areas with the fire pits. Staff is knowledgeable and very courteous. Shuttle provided within a 5 mile radius that takes you also right into town. Continental breakfast provided. Pool and spa on premise. Rates are great for what you're getting and is could be worth much more. Always like to consider staying here when there's availability when traveling here.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I'm so happy to hear we're your favorite! It's great to know you feel so comfortable here, and that you enjoy all those great amenities. Thank you for being our guests, please come back again soon! Amanda Guest Relations

"Nice property"

4
10/04/2017

This property features amazing views of Sedona and the surrounding Red Rock canyons. The hotel is located away from the bustle of Sedona's tourist strip, and that contributes to the property's relaxing atmosphere. The hotel has a shuttle to take you places around town. Our hotel stay also included a very good hot breakfast. The staff was friendly and helpful, and while our room wasn't anything special, it was fine.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so glad to hear you enjoyed our location. I love the tranquility of our little hilltop, too! Thank you for being our guests, we hope to see you again soon! Amanda Guest Relations

"Great Location!"

5
28/11/2016

It has very nice view from hotel Terrace. it is located near shopping mall included Whole Foods market, very useful. It is also close to Airport Vortex where nice to see the sunrise and sunset. Room is clean and nice amenities.

"The most amazing place!!!!"

5
28/11/2016

From fire pits on the terraces to a heated outdoor patio for breakfast where you can bring the dog- this place has it all! Spectacular views, beautiful rooms, very nice amenities, great staff, tasty and large breakfast buffet - we loved everything about this hotel. We even received a little pouch with poop bags and some treats for our dog as well as a list of dog friendly restaurants in the area. You have to see this place!!!!!

"Amazing views!"

5
27/11/2016

We had a great experience here, from check-in to check-out! Ask for a top floor room facing the rocks - breathtaking views watching both the sunset and sunrise!! Gas firepits run till 10 pm, with lots of seating - bring a bottle of wine so you can star-gaze!!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I'm so glad to hear you enjoyed your stay, and got a chance to enjoy those firepits! I love your stargazing idea. Sedona is a dark-sky city, which means we get to see a lot more stars than usual. Thank you for taking the time to share your experience; we hope you'll join us again soon! Amanda Baker Guest Relations

"Great place and even greater location."

4
23/11/2016

This place is awesome. For the location and the price you can't beat it! My only complaint is the bed was way too soft. We are just getting old and I am kind of particular with my bed so it was uncomfortable to me. Everything else was great! Free breakfast, very accommodating, perfect location and loved the free shuttle!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your kind review. I am sorry to hear the bed was uncomfortable for you. We just replaced all the beds this year, and we do try to go with a medium firmness to appeal to a wide range of tastes. But, other than that, I am delighted to know how much you enjoyed your time with us. We hope to see you again soon! Amanda Baker Guest Relations

"Disappointed for the price"

2
22/11/2016

Location is nice and quiet, however the upkeep and cleanliness of our room left a lot to be desired. The beds and furniture were ok but dark dirty carpet and popcorn ceilings and some weird set up made it feel outdated and dirty. The main issue was as soon as we walked into our room there was a dirty latex glove on the floor. Gross!! From then on we just felt dirty and unsure of the room. Didn't want to take our socks off to walk around. Also outside of the room had no lights that were on so had to even see our lock for the room. For paying almost $200 total for one night I felt room upkeep cleanliness and comfort could have been much better. Even down to the shampoo and soap being in squirt containers on the wall seemed very low budget.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to share your experience. I'm so disappointed to hear about the issues you faced in your room. Please know that errors like this are very rare, and will be reported to the housekeeping manager immediately. The last thing we want is for our guests to feel uncomfortable in their rooms. For future reference, please call us as soon as possible when you notice that something isn't right, we want to be able to rectify the problem immediately for you. Thank you for being our guests. We hope you will give us another try in the future; I know your stay will be up to your expectations. Amanda Baker Guest Relations

" Stunning views from the terrace!"

4
21/11/2016

Nothing special to expect from the standard room but the large terrace, shared with the other guests, is fantastic for the sunset. Get ready for fantastic views on the red mountains!!! Breakfast is included. The swimming pool is really small and does not add any value. The hotel is located at a short drive from the historical and touristic village of Sedona (shops and Pink Jeep Tours...). In the area few choice of restaurants. Good for a short stay at Sedona!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to share your experience. I am delighted to hear how much you enjoyed our spectacular view. Thank you for being our guests, please come see us again soon! Amanda Baker Guest Relations

"Great place to relax!"

5
21/11/2016

We stayed here for one night on our way home from Phoenix. We were very pleased with this hotel. We had a first-floor room, but the fire pits on the second and third floor decks are for everyone and were so enjoyable. Plus, the views were fantastic. We used the hot tub and it was hot and clean. The room itself was nice and clean, but the bathroom is a little strange. The refrigerator is underneath the bathroom counter and the coffee maker is on the counter right underneath the soap dispenser. The electrical outlet is also on that side of the sink, but there is not much counterspace on that side, so in order to use the blow dryer you have to lay the electrical cord across the sink. Kind of a weird layout. However it didn't affect how we enjoyed the room, which was great. Beds and pillows were soft. Shower was good. Wifi and tv worked well. We really enjoyed the breakfast which included scrambled eggs, seasoned potatoes, bacon, sausage, Greek yogurt and some delicious fixings, pancakes, fruit, cold cereal, bagels, and some nice breads. We ate plenty. I would certainly stay here again, but longer!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your wonderful review! I am so glad to hear you enjoyed your time with us. I am sorry you found the bathroom layout to be a little awkward; but your comments will help us make better decisions for future remodeling projects. Thank you for being our guests, we hope to see you again soon! Amanda Baker Guest Relations

"View and fire pit fantastic, front desk staff rude"

4
20/11/2016

Once we got past the incredibly rude front desk staff (multiple people and we watched and experienced this multiple times) we enjoyed our stay here. The view is tremendous and the balcony furniture and fire pits are wonderful. Be aware that you may have an awkward time lugging your suitcases to your room if you're down one or two levels on the tiers built into the hill, you may want to call directly and determine where you're going to be located. Breakfast was fine but in a lackluster room near the pool. Be sure to get up early, cross the highway and head up toward the airport to watch the sunrise. Spectacular!

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for providing your feedback. We're happy to see you enjoyed the views from the fire pits on the terraces. The views are spectacular and we're proud to share them with you. We're disappointed to hear about your experience with the front desk. We strive to provide excellent customer service to every guest. I apologize for the rough start. Your review will be used as a training tool to improve our staff performance. We hope you will allow us another chance to make your next stay much more pleasant from start to finish. Sincerely, Jennifer

"2 nights in Sedona"

5
19/11/2016

This is very nice family oriented hotel. View is amazing, ask for the top level for better view. Breakfast was OK ( eggs, fruit, cereal, toasts), nothing exciting, but very convenient. Concierge was extremely helpful pointing out walking trails off beaten path. Register to Best Western rewards program and you will receive water and snacks upon check in.

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for choosing the Inn of Sedona for your red rock getaway! We're thrilled to see you enjoyed your stay and became a Best Western Rewards member. We appreciate your positive feedback and look forward to your next visit! Sincerely, Jennifer

"Long Weekend Getaway"

5
18/11/2016

Sedona is a beautiful place for a peaceful long weekend getaway. The Best Western Plus Inn of Sedona was a great place to stay. Our room was very comfortable and the views were amazing. We loved the seating areas with fire pits on the patios. The breakfast, although simple, provided plenty of variety and was filling. We would come back to this Best Western again.

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We're pleased to see you enjoyed your stay. The views from our terraces are amazing and we are happy to share them with you. We would love to welcome you back to Sedona and hope to do so soon! Safe Travels, Jennifer

"Terrace fireplace with a view"

3
17/11/2016

A perfect spot for our one night stay while passing through Sedona. The room was comfortable but needed to be updated. The best part of our stay was access to a nice terrace with a fire pit and comfortable patio furniture. A great place to unwind after a day of sightseeing!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to share your experience. Please know that we are continually in the process of updating the rooms, and the facility in general. Please come visit us again soon to see what's new! Amanda Baker Guest Relations

"Beautiful and Convenient"

5
17/11/2016

Great stay at this BW. One of the best we have ever visited. Beautiful rooms, Beautiful views. Nice pool and hot tub. Great location away for uptown Sedona. Firepits on the decks were a great option. Great service at front desk and a shuttle to take you to dining options.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for such a kind review! Your compliments for our property and staff are very encouraging. We hope you'll come visit us again soon! Amanda Baker Guest Relations

"Views everywhere!"

5
16/11/2016

Unique layout of the property. No one above or below you. Awesome views of the area in every direction! A little hard to find- as it looks like a condo development not an inn- when you drive in off the secondary road. Wonderful staff! Very helpful & friendly. Great rooms!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your wonderful comments for our property and staff. I am sorry you had some difficulty finding us initially, but glad to hear you enjoyed your stay once you arrived. Please come visit us again soon! Amanda Baker Guest Relations

"Beautiful Hotel and wonderful views!"

5
16/11/2016

We have stayed at this Best Western in Sedona for years. The upgrade their rooms and everything is new on a regular basis. The views of the Red Rocks from the viewing terraces are spectacular! The rates are reasonable and you do get a full breakfast that is included. Walking distances to some great places to eat from the hotel.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for being our loyal guest over the years! We truly appreciate you taking the time to share your experience with future travelers. We are very much looking forward to your next visit! Amanda Baker Guest Relations

"Perfect family hotel"

4
14/11/2016

I loved this hotel. On the medium high range but perfect for my family. Make sure you get the rooms facing the teapot and sphinx side view. The sunrises were out of this world amazing and being able to sit around the outdoor fire pits at night underneath the moon and stars was definitely soul healing. I liked how the hotel was central to everything. Whole foods was walkable just down the driveway and that tamale place was super close too. I loved the easy full breakfast offerings that we definitely took advantage of as well. Nothing fancy, this hotel, but not too shabby either. Even has a laundry room if your hiking clothes need a wash. Front staff was alright, but the cleaning staff and handyman were the nicest ever. If you have trouble managing steps and stairs for luggage, mention it when you make reservations because there aren't any elevators. I would definitely come back to stay again. The views were amazing, rooms were clean, breakfast was included, fire pits for night time star gazing...all of it was good.

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the fantastic review! We're thrilled to see you enjoyed your stay. We have an amazing location and we are happy it worked well for your. You loyalty means a lot to us and we look forward to welcoming you back in the future. Safe Travels, Jennifer

"Breathtaking Views and Friendly Service "

5
14/11/2016

We chose this hotel based on its reasonable rates, hotel pictures and trip advisor reviews and I am glad we did! The views are even more beautiful in person! The staff was super nice and helpful. We were even upgraded to a room with a sunset view without asking. We enjoyed the free breakfast and the little perks like the water bottles they provided and free shuttle to Tlakapako for dinner. It was so nice not having to take our car since we had done so much driving that day already! The property and rooms were clean and the beds were comfy. Only wish it was a little warmer out so I could've enjoyed sitting outside by the fire pit. Super happy with our choice.

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We're so happy to see you enjoyed so many aspects of your stay. We love when our guests leave satisfied and we hope it means you will be back in the future. We appreciate your business and thank you for being our guests. Sincerely, Jennifer

"SECOND TIME HERE"

5
13/11/2016

The views from this hotel are fabulous. There are comfortable chairs and sofas outdoors on the patios with superb vistas. The fire pits are lit every evening and make it so cozy to be outside. Our room had a big window facing the red rocks, but was a bit small. However, there was a big desk, dresser, closet and two very comfortable beds. Also a small refrigerator to keep our drinks cold. We hiked two long day hikes and I really enjoyed the jacuzzi at the end of the day. I think it should be looked at though because the jets seemed to be working rather strangely and "spit" water all over the back of my head. The staff was very friendly and tried to be attentive. Our thermostat did not seem to be working and someone came and turned the fan to "On" and it started blowing cold air, but it didn't "sync" up with the temperature I had set. The last morning we were there the light in the bathroom did not work and we were up early to catch a flight out of Phoenix so that was interesting. Breakfast is really good (and free). Just about anything you could want. I would recommend this place if you are staying in Sedona.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I'm so glad you chose to stay with us again! While I am glad to hear you enjoyed your time with us, I am disappointed to hear about the technical difficulties you encountered. Please know that I will have our maintenance department address all of them. I am sorry for the inconvenience they caused. Thank you for making us aware of the issues so we can solve them. Thank you for being our loyal guests, please come visit again soon! Amanda Baker Guest Relations

"Great views and wonderful free breakfast."

5
13/11/2016

Very nice rooms with breathtaking views of beautiful Sedona. The free breakfast was great with a very good variety. Nice balconies with stone firepits. I felt vitalized after our stay. Maybe there is something magical there.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
It's wonderful to hear how refreshing your vacation was! I am so glad you enjoyed your time with us. Thank you for taking the time to review, we hope to see you again soon! Amanda Baker Guest Relations

"Management Says No"

3
12/11/2016

There are about 6 brand new fire pits at this hotel. Being almost the end of the day, at 4:45 pm we asked for one to be lit. We were told no. Another guess asked, they were told no. They said the hotel was trying to save energy. My room was over $200 per nite. I really would have enjoyed sitting around a fire with my wine, but you said no. Oh, and the sheet you gave me at check in said you would light the fire any time. When I brought it up, you said no.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to share your experience. I am so sorry to hear that you were told no to the fire pits being turned on early. As a general rule, we turn them on at 7pm, and off again at 10. We are training a few new people who were under the impression that this was a hard and fast rule. The new staff has been corrected, and are now aware that the fire pits can be turned on at other times, upon request. I am truly sorry this was your experience. I hope that you will consider giving us another try in the future, I'm sure you'd find your next visit far more relaxing. Amanda Baker Guest Relations

"Nice location with great views"

5
07/11/2016

We had a lovely stay in Sedona and enjoyed the great hiking and views of the red rocks from the hotel. The room was comfortable and clean and the jacuzzi was a welcome spot after the all day hikes. The hotel is uphill from town, so it is a long walk but convenient to reach by car. The staff was helpful and caring.

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We're thrilled to see you enjoyed your stay with us. The views from our terraces are amazing and we love sharing them with our guests. We hope to see you again! Safe Travels, Jennifer

"Obviously the views are gorgeous..."

4
07/11/2016

Check in is at 4pm. No wiggle room. Nada. And yes, make sure you book with them directly! I waited in the parking lot for 2 hours. Exhausted. The manager did make amends offering some coffee...It's clear they can do what they want because when you get to your room and enjoy the view, it's worth it but they could do better if they tried.

, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the feedback. We try our best to get the rooms ready as soon as possible. It can be difficult during sold out weeks. We're so sorry you had to wait for your room. We're happy to see you enjoyed the views. Sincerely, Jennifer

"Best Western Plus in Sedona"

5
06/11/2016

Great place to stay. Hot breakfast was a good start to our day. We took a top floor which had access to gas fire pits with a terrific view, (see my picture.) Room has a fridge and microwave. Recommended to all!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for such a lovely review! I am glad you got a chance to sit out at our new fire pits and enjoy that amazing view. Please come see us again soon! Amanda Baker Guest Relations

"Beautiful Views and Restful Stay"

4
05/11/2016

Was pleasantly surprised to be upgraded to a view room on the eastern side. The room had a beautiful view of the red rocks. There were lovely places to sit outdoors. The lobby is attractive with lemonade and coffee throughout the day. Staff was very personable and helpful! The shuttle service to and from town was wonderful! Breakfast was filling and adequate. Rooms were clean and attractive. The only concern is if you have a mobility issue, there are no elevators to rooms facing the east. If staying on the first floor you would need to carry your baggage down (or up when departing) 2 flights of stairs to your room or park on the road temporarily at the level of your room and walk to your room so you wouldn't need to go down the stairs. All in all a very nice stay!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are so happy you enjoyed your time here! I am sorry about the inconvenience you experienced with our lack of elevators. While there are ways to get to all of the rooms without having to take the stairs, it is always best to contact us directly to discuss your needs. Our staff on-site is more than happy to reserve you a room that suits you perfectly. Thank you so much for writing your review, we are looking forward to your next visit! Amanda Baker Guest Relations

"Beautiful Scenery!!!"

4
05/11/2016

Stayed here the last week of October 2016. Stayed on the 2nd floor on the 1st night of stay and the top floor the last 2 nights of stay. Had some issues during my stay but one of the managers did her best to remedy the issues. The room on the top floor had a microwave and mini-fridge. The air conditioning worked well in both rooms. The showers also worked well. The pool is advertised as year round heated, but during my stay the heater was not working and the pool was cold. The whirlpool/Jacuzzi was nice and warm. The daily breakfast had variety and was very tasty. (one of the best breakfasts included in hotel stays that I've tasted) This hotel is centrally located and close to everything. I would definitely stay here again!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am delighted to hear you enjoyed your time with us! Even though you ran into some issues, it's great to hear that the manager tended to them expediently. I am sorry to hear about the pool. We do keep the temperature at 79 degrees year round, so I'm thinking we may have had an equipment failure. If you notice anything like that, please let us know right away so we can resolve the issue. Thank you for taking the time to review, please come see us again soon! Amanda Baker Guest Relations

"Great accommodation in Sedona with a great view."

4
05/11/2016

This was an older style motel, but well maintained with a beautiful view. The rooms facing east were great with a mountain view and fire pits in front of the rooms. The service was excellent and we would certainly stay there again.

"Mixed View "

3
04/11/2016

Whilst we were not expecting 5 star accommodation, and the accommodation was good and a bit quirky, the breakfast was truly NOT upto the price paid for the rooms! Truly awful and worse than we could have imagined! The rooms however are good and all allow you to have a 'view' as you can watch sunset from any rooftop terrace. Reason enough to stay here and the staff are friendly. So opt for without breakfast rates, take yourself into town to eat and make the most of the 360 degree views.

"american road trip 2016"

4
04/11/2016

This Best Western hotel is located just outside the main area of downtown Sedona. The staff are friendly and helpful and the rooms are comfortable.The views of the red rocks are breathaking, and the large patios off the rooms invite you to enjoy the views. Definitely a good choice for exploring Sedona.

"Stunning Views and Clean Hotel"

5
04/11/2016

Stayed at this property October 2016 for 3 nights. We had a top floor room which is very convenient as it is level with the parking lot and the views are quite stunning on this level. Asked for an East facing room and received one. The patios are very nice and relaxing. Patio tables are great for sunset cocktails and fire pit groupings are very nice when the sun goes down. Breakfast was above average and abundant offerings. Loved Sedona and the Best Western was a great value here.

""Great location""

5
03/11/2016

We had two rooms overlooking a fantastic view of the stunning red rocks mountains. The rooms were very comfortable and opened out on to a deck with couches and fire pits that are lit after dark. Get there before sunset as the deck is a great spot for a wee tipple as you watch the sunset over the mountains. Staff were very friendly and hotel shuttle bus driver was able to provide the name of a fantastic local Mexican restaurant and get us there and back safely. Breakfast was simple and fine and as the breakfast room was full we took our breaky back to the deck to watch the sun coming up over the mountains. Nice spot in a beautiful part of the world.

"restful hotel, great location."

5
02/11/2016

My husband and I stayed here in late September. The location was great...walking distance to many restaurants, shops, etc. The bed was extremely comfortable, the fireplace cozy, but not needed, and the view toward the Red Rocks and Snoopy Rock outstanding. A great balcony beckoned to sit and watch the sunset over the Rocks. There is a lovely area down by the creek which was so tranquil and relaxing. Good breakfast offerings as well.

"red rocks of Sedona"

5
02/11/2016

personable, informative, friendly staff...spacious rooms...gathering area with fire pits...delicious breakfasts...convenient shuttle to downtown...great location...beautiful pool and spa...perfect destination to experience Sedona and its spectacular sunsets

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to share your experience with us. Nothing makes us happier than hearing our guests had a great time. I hope you'll come back and see us very soon! Amanda Baker Guest Relations

"Away From The Maddening Crowd!"

4
01/11/2016

Sedona has gotten pretty busy and crowded just about every month of the year. If you want to stay in a quiet, friendly place, this is a great choice. They have a very helpful shuttle service that will get you to uptown and a bit beyond, and to stores in nearby West Sedona. The concierge is also very knowledgeable and helpful. The rooms aren't over-the-top beautiful, but they are pretty and comfortable. They don't have private balconies, but instead share large patio areas with couches and fire pits. Great for a group stay. Most patios have views of the famous red rock cliffs. They serve a very nice breakfast buffet with some good choices. Their sales dept. went above and beyond to help with our group stay and everyone enjoyed being there.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am thrilled to hear that you and your group enjoyed your time with us here! I agree, uptown is quite congested, and it's nice to have a quiet place to relax. I hope you will all come back and see us soon! Amanda Baker Guest Relations

"Fantastic hotel, great, accommodating staff !"

5
01/11/2016

If you are staying in Sedona , I highly advice you to stay in this beautiful hotel . It was a pleasure to wake up after a good night's sleep (very comfortable beds!) to look out the window at the awe inspiring scenery. Each and every person at this hotel treated my 3 friends and I just like we were family. They have a free shuttle that takes you back and forth to town (4 minute drive) and offer a great breakfast every morning. Would definitely stay there again if I ever return to Sedona, which I hope I get to!

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to write such an informative review! We are so happy you enjoyed your time with us. Please come see us again soon! Amanda Baker Guest Relations

"Scenic Location, Average Room"

4
31/10/2016

We recently stayed at the Best Western Plus Inn of Sedona and did not pay extra for a view room. Anyone staying at the property can go up the stairs and sit on the deck to enjoy the view. The least expensive room, ($485 for 3 nights), was a two queen on the bottom floor with parking lot access. We knew going in that those rooms didn't have a view, so it came as no surprise when we saw that our room was tucked into a corner with a view of a stucco wall. Our only advance request was that our room not be one of the pet friendly rooms. We love animals, but don't care to be in a hotel/motel room where a stranger's pet was a previous occupant. When we opened the door to our room there was an over-whelming smell of a cover-up cleaner or carpet fresh. The only reason for this level of scent, (that I want to imagine), would be to cover up pet odors. I do not believe that there are designated rooms for guests with pets on that level. No doubt, someone will comment to the contrary, but this was our personal experience. The first night we noticed that the guests in the room adjacent to ours had dogs in their room. They checked out the following morning, and new people moved into that room who did not have a pet. Moving on... The room was spacious, but could use a bit of a re-do. The pictures of the 2-queen bed room on the BW website are a bit different than what we got. We thought there would be a microwave along with the fridge, but that wasn't the case. The fridge was not in one of those combo furniture units as depicted. It's under the counter in the bathroom area. When I re-checked the room 'amenities' I did notice that as far as the micro was concerned it stated 'available'. I assume now that they meant you could use the one near the coffee service in the Main Lobby if you needed to microwave something. This seems to be lower level room specific. I believe that the rooms on the upper floors have been updated. The beds were comfortable; the bathroom and sink area were clean. The carpet appeared clean, but our feet/socks turned black after walking on it, so that's in serious need of a shampoo, or replacement. The AC-heater unit is old and noisy. We were able to turn it off at night. Thankfully, we didn't have to choose between being cool and sleeping. We didn't use the shuttle. Breakfast was good enough. You can save quite a bit of money by taking advantage of the offerings (eggs, bread, bagels, Greek yogurt, sausage, potatoes, juice, coffee/tea, oatmeal, cereal, dried and fresh fruits ..). The breakfast room was crowded one of the mornings, but I believe that was because one of the tour bus groups all showed up to eat at the same time. When the Concierge wasn't yet available, Hope, at the front desk was immensely helpful in planning one of our days. The staff that we encountered were all friendly. CVS is just across the street and there's a Whole Foods within walking distance. I'm not sure if we would stay there again. I guess you get what you pay for, but there are so many other options available.

, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am sorry to hear the room fell short of your expectations. We put a lot of work into making sure each and every guest's experience is a positive and memorable one, regardless of the price they paid. We do have pet specific rooms, and for the most part, it isn't an issue. Unfortunately, people will bring pets into non-pet rooms without our knowledge. We do our very best to bring the room back to it's original condition to rectify the situation. I apologize for the inconvenience this caused. Due to the layout differences of each room, the furniture setup can vary slightly. I'm glad to hear that the beds were comfortable; they are all brand new as of this year. I'm also happy to hear you enjoyed the breakfast, and I'm thrilled to hear that you found the staff to be friendly and helpful. I hope despite the issues you encountered, you'll give us another try in the future. We truly appreciate your feeback; we are always in the process of maintaining and upgrading our property, and your comments will help us make better improvements. I'm confident your next visit with us will be up to your original expectations. Sincerely, Amanda Baker Guest Relations

"Comfortable Hotel with great service."

4
28/10/2016

This Best Western hotel is located just outside the main area of downtown Sedona. The staff is friendly and helpful and the rooms are comfortable. The hotel provides a limited free shuttle service to local restaurants and attractions which allowed us to not worry about renting a car, Tours picked us up at the door. The included breakfast buffet was extensive and delicious if a bit repetitive after a few days of it. The wide patios on each level orient either to sunrise or sunset and each one has a fire pit with couches or tables and chairs for enjoying a cup of coffee or a glass of wine depending. Definitely a good choice for exploring Sedona.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
We appreciate the great review! Sedona is a spectacular place and we're proud to share it with you! Thank you for utilizing the fire pits, breakfast and shuttle service. We would love to welcome you back in the future! Sincerely, Jennifer

"Sedona Happening"

5
28/10/2016

There were 4 of us in our group. We all felt that the staff working here enjoyed their jobs and loved the beauty of Sedona. Hope, at the front desk, went away out of her way to make sure that we were able to stay an extra day and was very helpful in picked out a tour and would suit all 4 of us. The breakfast staff was friendly and seemed to remember guests from previous year. The concierge desk was staffed by informed and very helpful people.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the fantastic review! We are beyond pleased to see you've enjoyed your stay with us. We love our job but making our guests happy it what beings us the most joy. We're glad we were able to accommodate your needs. Hope is an asset to our team and we're happy to have her with us. We hope to see you again soon! Safe Travels, Jennifer

"Good Value in Sedona"

5
25/10/2016

This is a well maintained and run motel on the south side of Sedona. As with the rest of Sedona, the architecture blends into the terrain. There are numerous terraces and balconies to enjoy the sites, day and night. The staff is very helpful and friendly, The breakfast was above average. There was a concierge on staff to help you select your activities and there is a shuttle into the Upper and Lower Shopping areas. They run every 30 minutes and the pickup is easily arranged.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Jim Z, Thank you for your most recent review regarding your visit. I'm grateful you took the time to tell us how we did. I'm also very pleased you enjoyed your stay, we can't take credit for the views but I'm pleased you found the service to be positive. Sincerely, Saara

"Nice hotel, great views... choose room wisely"

4
25/10/2016

Very nice hotel with some of the best views in Sedona. It cascades down the hill in 3 levels, with wide terraces featuring cozy fire pits & tables to enjoy the sunset. Breakfast is above average for a hotel freebee.Also has a free shuttle for trips to town. A word on rooms: there is no elevator so the lower levels (garden view) involve lugging bags down 2 flights of stairs. But you'll spend your time there on one of the terraces, so why not get a cheaper "parking lot" room & just walk around the corner for a great place for morning coffee or afternoon wine..

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Tomfc, What a nice review. We really appreciate you taking the time to share you experience with other guests. We hope you will be able to come again soon. Thank you, Saara

"Quiet, good location"

4
25/10/2016

We will be leaving this BW Plus today after 2 nights in Sedona. Our room is cleaner and newer than most in chain hotels; and the hotel porches, nightly pit fires, and the good views have been fun. The shuttle service around town is easy to arrange, free, and not crowded. This was a good choice, informed by TA reviewers.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so glad that you enjoyed your stay with us. Our housekeeping staff works hard to maintain our rooms to high standard. We are glad to have gained your approval. We wish you a great day. Sincerely, Saara

"Incredible views"

5
24/10/2016

We stayed in the main building because the rooms face east. It was warm and we did not want to sit on the patio facing the sun. The property is constructed with a very large common deck which has several fire pits and party type seating. Group director, Jennifer, was very attentive and professional. Free shuttle will take you in and around Sedona.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Janet, We are so glad that Jennifer was such a help! She is such a great gal! It makes us so happy to hear your stay was memorable. We hope you will have a chance to be our guests again. Sincerely, Saara

"Great Location, great views, helpful staff"

4
24/10/2016

We were given an upgrade on arrival and the room was beautifully decorated and clean. The view overlooked the mountains and there were fire pits on a balcony area for all the guests to enjoy. Breakfast was a full buffet but was very busy so ended up taking the breakfast back to our room. The staff were extremely friendly and helped us with dining options. Was a pleasant quiet stay with my family. I'd stay here again.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Carole P, I am pleased we were able to give you a complimentary upgrade. We do love to surprise our guests when possible. Sorry to hear that our breakfast was so busy. We're thankful for your business and look forward to your next visit. Sincerely, Saara

"Great surprise"

4
23/10/2016

Great property such beauty of the red rocks right there to view at 360degrees. Comfortable and helpful pleasant front desk staff.we were there very short time, But would go back on our next visit.great free breakfast included very pleasing Room. The set up of breakfast very good for moving easily through ,even when busy And all tables full. Had a nice patio seating for over flow.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are so glad you enjoyed your stay with us. Our rooms are made to give our guests a comfortable surrounding and amenities you get from home. We appreciate your business and hope you will be back to visit. Thank you, Saara

"Fabulous Views of the Red Rocks"

5
23/10/2016

Phenomenal views! An older facility with OK rooms that front on a huge community patio that overlooks the red rocks of Sedona. The patio has fire pits and comfortable seating. Go for a room on the third floor. Because the inn is built on a hillside, the third floor actually is on the parking lot level. We had room 305 and it was a great location. Helpful and friendly staff. Good breakfast. We would definitely stay here again.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are so pleased to have earned your loyalty. Thank you for taking the time to review. Thank you, Saara

"Very good value with beautiful view"

4
19/10/2016

I really enjoyed this hotel, the view was spectacular, it was close to the heart of all that was available to do in Sedona. It was quiet, clean and the breakfast was delicious. Printed out our boarding passes for our flight home at the business center. Everyone in Sedona was very kind and friendly. This hotel had very nice fire places with seating around on the terrace for night time sky watching. This hotel was close to many restaurants and a whole foods market.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Sueskycap, Thank you for the kind comments and review. We work hard to provide a great value for our guests. We hope all of your travels are as enjoyable. Sincerely, Saara

"Hotel with fabulous views"

5
18/10/2016

We stayed two nights on the second floor. We had beautiful views of the red rocks while sitting on the comfortable loung chairs outside our rooms door. The shuttle service was very useful. It allowed us to park our car upon arrival and not need to drive again until our departure. The only downfall was taking our luggage down a flight of stairs to our room.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am pleased to see you enjoyed your stay. We are proud to give our guests amenities that will enhance their stay. We do offer different room types and depending on the room you choose will depend on if you will need to use the stairs or the gently sloping sidewalk to get to your room. Unfortunately our hotel is not equipped with an elevator. We appreciate your input. Thank you, Saara

"Cousins' Weekend"

4
18/10/2016

The hotel was in a beautiful location and the breakfast was very good every morning. The rooms were clean and neat and comfortable. The one thing that I did not like was the blackout shades on the windows would not allow you to look outside without raising them up completely and when anyone walked past your room they could look inside very easily. To be in beautiful Sedona and wake up in the morning without being able to just look out the window and see the mountains was very upsetting to me. I made that observation to the desk clerk when I checked out and said they should try to put different window coverings on the windows so you would be able to see what the day looks like when you arise in the morning. I do not plan to stay there again only because of the window covering issue. In addition where our room was situated we had to park the car on the street instead of being able to park in the parking lot.

"Another Good Experience"

5
16/10/2016

We have stayed at this Best Western before. The location is perfect-just off the main drag with the most spectacular views from the terraces. And they now have fire pits. There was a mix up with our room and the hotel was full so Wendy did not think she could do anything for us and we were OK but disappointed. She went looking for her manager, and ran across the parking lot (its a good sized lot) to get us saying the manager wanted to talk to us. They upgraded our room and placed us on the view we wanted. It was my birthday and they had a little birthday gift for me - it was in the other room so Wendy ran back across the parking lot again to bring it to me. The hotel has done a lot of upgrades to the rooms since we were here last - all for the better. There are fire pits on the terraces as well. All the rooms have microwaves and fridges. And the views - I think the best in Sedona. Same view from Terraces as the airport and the location is not in busy downtown.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am glad we were able to upgrade you. Wendy is new to the hotel industry but her customer service skills are great. Just to clarify not all of our room have microwaves. All King rooms and third floor rooms have microwaves. 1st and 2nd floor rooms with 2 queen beds do not have microwaves. We appreciate you noticing our upgrades. We look forward to your next visit. Sincerely, Saara

"Nice Visit to Sedona"

4
16/10/2016

My family of four stayed here recently in two separate rooms. The rooms were very nice and clean and we thoroughly enjoyed our stay. We especially booked this hotel because it provides a shuttle within a 3 mi radius of the hotel. Based on this, two of our group left on our first day there to do some hiking taking our rental car with them. When my husband and I went to the front desk to make arrangements for the shuttle to drive us into town, we were told the shuttle was not available because of a transmission problem. We were not given another option except to call a cab at our expense. This was costly. We had to arrange our own transportation back from town to the hotel. I realize that cars break down and this could not be avoided, however I feel that we should have been given more options or help. It was an inconvenience. The thought is that if you advertise a free shuttle, there should be some help if the shuttle is not available. Other that this, our stay was great and we would stay there again.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Brewster20166, I am very sorry about the transmission going out in our shuttle and the fact that you had to get a taxi home. Sedona is a very small town and there aren't any options for rentals after hours. Again, I apologize. I am pleased the rest of your stay was acceptable. Thank you, Saara

"Nice hotel in Sedona"

5
15/10/2016

Our family of 5 stayed here two nights on our road trip of northern Arizona. We paid a little extra to get third floor rooms, which have a lovely back deck with tables and fire pits, along with it's excellent views. Third floor was perfect, because everything was on that level (lobby, pool, breakfast room all just steps away) with parking right outside the door of our rooms. The rooms were clean and well maintained. We enjoyed getting take out for dinner both nights, and eating on the back patio. In the mornings, I was able to get breakfast and bring it back to the patio to eat while my kids were still sleeping and enjoy the fabulous view while the sun came up. One of the best hotel breakfasts I've had--was super happy to see they had soy milk for my dairy allergic daughter. Free shuttle into town was quick and easy. Would definitely recommend if you're staying in Sedona. Only con was no suite rooms, so we had to get two rooms for our family of 5.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your recent stay at the Inn of Sedona and for taking the chance to rate our hotel on Trip Advisor. We are so happy to read from your comments that you have enjoyed your time with us. We are looking forward to welcoming you back again soon. Sincerely, Saara

"Great Stay in Sedona!!"

5
14/10/2016

Loved this hotel!! It is a bit secluded (and therefore a bit challenging to find) and away from downtown and all the crowds. Very clean with a great bed and a great night's sleep. Staff was incredibly responsive to replacing a bathroom light bulb and correcting the time on our bedside clock for us. There are restaurants nearby within walking distance. Their free breakfast is high end, as free breakfasts go. The breakfast area is very clean and pleasant, with lots of seating. They offer hot choices of scrambled eggs, scrambled eggs with chorizo and cheese, and pork or turkey sausage patties. While we really enjoyed this place, we would have to caution elderly or handicapped folks because it is a three story hotel with no elevators but lots of stairs (even if you get a first floor room, breakfast is two flights of stairs up).

"Service Beyone Compare"

5
14/10/2016

My family and I stayed here for three days recently. Being on a bit of a budget, I was unsure how to get the most out of our time in Sedona without breaking the bank. It was surprising and wonderful to learn that this hotel has concierge service, usually something one finds only at top resorts. We enjoyed every moment of our time spent in the capable hands of knowledgeable, caring and fun concierge Joanie Durham. She was so engaging with our children, and the activities, hikes, restaurants and shops she recommended were perfect. We can't wait to come back and visit magical Sedona and Joanie again. She even followed through with an email (my original contact with her) to find out if we had a good time. Amazing service, comfortable hotel and enchanting experience to always remember. Thank You!

"Step Aside Ritz Carlton !"

5
14/10/2016

The stay at this hotel was out-of-this-world; absolutely fantastic! In the whole 2 day stay there was NOTHING that you could rate less than a 6 out of 5! We were on a 12 day road trip through Arizona and Nevada and stayed here 2 days to take in Sedona and the scenery. Since we have both been retired the last 5 years we have been in many places and many rooms but nothing has compared to this property; as reference or as the benchmark I am comparing Best Westerns,Comfort Inns, Hampton Suites along I-95 between Buffalo NY and Southern Georgia, including the Outer Banks and Norfolk area of Virginia; I am comparing a Marriott on Times Square and a J W Marriott in Quito Ecuador; lastly I am comparing Caribbean resorts and a cruise ship ... this was the best of the best. I will just check list everything in point form as there is too much to be said in this space ... you'll just have to visit them and see for yourself: Cleanliness and condition of the property 11 out of 10 Design and condition of the room (series 320 rooms) 11 out of 10 Staff helpfulness and courtesy 11 out of 10 Breakfast (food and room) 10 out of 10 Pool area and swirl pool 10 out of 10 Clean, clean, clean Shuttle into town, courtesy, every few minutes or on demand 10 out of 10 Shuttle drivers the BEST 11 out of 10 Views ... from this property you see most of the valley around Sedona, up close and personal Fantatsic sunsets and sunrises over the red rock from the balconies that surround the three level/teirs of rooms on the hill top Price .. the second most reasonable on our 6 hotel/12day trip; only one hotel less expensive but didn't offer as much or score as high

"Smack down in the very center of the city!"

4
12/10/2016

My family was able to sneek in a short get a way for a relitive in from Florida. The property is beautiful and VERY clean! They say every room has beautifull views;( execpt if you are challenged to stairs, the ground floor rooms face the parking lot and Housekeeping). The rooms were comfortable, seemed newly remodeled,beds quality cleaned and the bathroom were well stocked and extreamly clean and nicely adorned. Slept so well and awoke and blessed with a delicious and very satisfying breakfest. The staff and service throughout the property were very attentive,deatail oriented and gracious!!! I would stay here again, and would whole hearted refer family and friends to this amazing yet afordable get away destination....Thank You, Sincerely Victor H.

"Love this property!"

5
12/10/2016

There are other pricier, swankier, higher end properties in Sedona but not one of them comes with the incredible view that you have from this property! I stay at no other hotel in Sedona. It is out of the congestion of the main drag and up on the side of the hill overlooking the valley with spectacular views of the red hills. Fabulous sunrises worth getting up extra early for, and each terrace has lovely fire pits to end the day watching the moon come up. The staff is great and the rooms are clean and comfortable. I have a bad back and their beds keep it happy after long days of seeing what Sedona has to offer.

"A view to die for!"

5
12/10/2016

This is our second trip to Sedona and our second stay at Inn of Sedona. After our first visit there is no other choice for us, it will always be Inn of Sedona. From the staff to the rooms, to the incredible view from the balcony, there's no better place to stay.

"Great location,comfortable beds."

4
11/10/2016

We stayed 2 nights in this hotel. All rooms have beautiful views except the ground floor ones with the view to parking lot. The staff was very friendly and helpful. The concierge explain and book any trip for you. Big plus is a shuttle service within 3 miles from the hotel to any direction. Very convenient because you don't have to drive and look for parking in the town. They picked us up at 9:30 pm from the restaurant. All you need is to call 30 min before pick up. I would recommend this hotel to my friends and family. Thank you for the comfortable stay.

"Anniversary weekend"

5
10/10/2016

We had a wonderful visit in Sedona and the hotel has gorgeous views from all the rooms. We also enjoyed the fire pits in the evening right outside our room. They also have a nice shuttle service to and from town which is very convenient not to have to find parking.

"The best at everything"

5
09/10/2016

I was so impressed with the location, service, kindness of the staff, the very comfy beds and nice rooms. The breakfast is the best for free breakfast, that I've ever had at a hotel. The views were so nice, it was hard to look away. They are also walking distance to one trail and a 3 min drive to one of the natural vortexes at Airport Loop. That was my favorite hike. You are very close to the action of town but far enough down the road to be away from the crowds. It as great in every way. Will only stay here on my future trips to Sedona..

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Kristina, Our goal is to make your Sedona visit the most enjoyable it can be. We love to share the area and show you all there is to see and do in Sedona. We are pleased you enjoyed your room, the breakfast and the views. We hope you will visit again. We appreciate your business. Thank you, Saara

"Great hotel in beautiful Sedona."

5
08/10/2016

Stayed here for 3 nights recently - great hotel, very comfortable. Loved the pool and hot tub - not very busy so easy to get a sun bed. Great breakfast - one of the best (choice wise) we have had on our trip to US. Not too far from shops and restaurants. We had a couple of great hikes not too far from hotel - reception staff very helpful to suggest places to go. Beautiful scenery - we will be back!!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am happy to hear our staff was so helpful. Sedona is great for hiking and sightseeing. I hope 3 days was enough time for you to explore the surrounding areas. We look forward to your next Sedona excursion. Thank you, Saara

"excellent"

5
08/10/2016

excellent in our stay at sedona. We would like to return to your hotel...motel what a beautiful view and the room was real nice and the breakfast was realy good . We would like to return to your p;lace

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi John! What a pleasure to know you enjoyed your Sedona visit. We would love to have you as our guest again. Please call us directly when you are ready to make your reservation. Sincerely, Saara

"Sedona visit"

5
07/10/2016

Rooms were large and comfortable. They had a beautiful terrace with bistro tables and chairs. There were also couches and chairs around a fire pit. Offered a shuttle in to town. You just had to make a call for pickup. Very convenient

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good Morning Cynthia, We hope you are still enjoying your vacation. We are happy you enjoyed your room and our terraces. We are pleased to offer a variety of amenities to meet our guest's needs while they are traveling. Our shuttle is definitely a guest favorite. We'd like to thank you for being our guest and wish you safe travels. Sincerely, Saara

""Sedona, I hardly knew ya!""

4
07/10/2016

This was a quick mid week trip prior to an upcoming east coast excursion. The room was nice and had awesome sitting areas outside as well as fire pits. We thought it was a great value for the price. With a little more planning i am sure we could have reserved one of the upper level rooms with more of view of the rock formations. Staff was very helpful and pleasant. Breakfast was good by the standard free fare and varies a bit by day. Pool and gym are available but why bother when there is so much hiking to do. The hotel is also close to shopping but does require a drive. But surprise they have a shuttle service which will drop off and pick up at your requested locations. Again great staff!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear A P, What a great review! We love it when our guests share their Sedona experience with fellow travelers. We do try to offer a great value for the price paid. From our complimentary concierge and shuttle service to our free breakfast, terraces and firepits. We want our guests to come to Sedona and take home wonderful memories. And of course we love it when our guests can come back in the future and visit again. We wish you the best and hope to see you again. Sincerely, Saara

"Great hotel with Beautiful views"

5
06/10/2016

Our view from our room and patio of the Beautiful Sedona red rock mountains was absolutely breathe taking. I could not image staying at another hotel. The views, patio fire pit at night and the continental breakfast buffet were the best. Great hotel to stay at and will be returning here again soon!

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I would have to agree, our views are amazing! I'm so happy to hear you enjoyed them, along with the other great amenities of our hotel. We are very much looking forward to your return! Amanda Baker Guest Relations

"Exceptional Sedona Hotel"

5
06/10/2016

Beautiful Hotel, wonderful place to stay, comfort pillow top beds, beautiful hotel and rooms, marvelous views from all around the hotel, fire pits, nice pool and Jacuzzi. The breakfast buffet was also very good with many items to choose from. Fantastic place to stay for the money.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your kind comments for our property, I'm so glad you enjoyed your time in Sedona with us! Please come visit again soon! Amanda Baker Guest Relations

"Our stay in Sedona"

5
05/10/2016

We had never stayed at a Best Western Hotel prior to last week, but we're pleasantly surprised. The rooms are updated and clean. Great views!! The hotel also has comfortable patio furniture with fire rings so you can set outdoors and enjoy the beautiful views. We had breakfast included with our stay, and it was a full delicious breakfast.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am delighted to hear that you were surprised with the quality of our hotel. We love to go above and beyond your expectations. Thank you for taking the time to share your experience; I hope you'll come see us again soon! Amanda Baker Guest Relations

"Beautiful property"

4
04/10/2016

We enjoyed our stay at the Best Western Plus in Sedona. Beautiful sunrise right from our room. In the evening, they light fire pits, so you can sit outside on the terrace and enjoy the sunset and starts. Breakfast was good. Rooms clean and comfortable.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear 135krich, We love it when our guests leave happy. The way our hotel is built our guest can enjoy both sunrise and sunset views from our terraces. We hope the rest of your summer is enjoyable. Sincerely, Saara

"Sedona"

5
03/10/2016

Loved the hotel, the views of the red rocks were incredible, there were terraces with fire pits, the breakfasts were fantastic, the staff was friendly and helpful, the layout of the hotel was cool, there was a nice pool but we didn't have time to get in, and an exercise room but didn't have time to check it out- hopefully next time.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the review! We're pleased to see you enjoyed your stay. We certainly hope you'll stay longer on your next visit so you can enjoy all the things you missed. We appreciate your business and look forward to welcoming you back! Sincerely, Jennifer

"Great location and view"

5
02/10/2016

The room and free breakfast were just fine. We didn't realize how wonderful the view was from the outdoor shared balcony. We could have gotten dinner and had it on the patio and saved a ton of money (consider Whole Foods up the street). Pool and jacuzzi were also nice and uncrowded. We will definitely stay here again!! They also have a free van all day to places in the area. NIce!

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We're happy to see you enjoyed your stay with us. We enjoying sharing the beauty of Sedona with our guests and we're excited to see we will be able to do so with you in the future. Safe Travels, Jennifer

"A Perfect Ten for Two"

5
02/10/2016

Despite arriving well in advance of specified check-in time, and looking a bit weary from traveling, our charming hostess, Hope, was able to get us into a lovely room where we could begin to re-energize and ready to enjoy the beauty of Sedona. That evening after dinner and the viewing of an amazing sunset from directly outside our room, we ventured over to one of the many fire pits at this facility, sharing comfy couches and conversation with friendly folks from other states. Definitely the highlight stay during our trip

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Ken, I am so pleased to read about Hope and her ability to accommodate you during your stay. Our seating areas are a great place for gathering. We hope you have a nice summer and wish you a wonderful day. Sincerely, Saara

"Nicest hotel we have every stayed at"

5
01/10/2016

This was the cleanest and nicest hotel we have every stayed at. The room was clean, breakfast was great, view was fabulous. There is a fire pit (lit every night) with couches and chairs on each patio. Everything about this hotel was excellent.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the fantastic review! We really appreciate the great feedback. Our entire staff works hard to provide the best possible experience for every guest, every time. Your review solidifies we are doing a good job. We're proud to have you as our guest and hope to see you again soon! Sincerely, Jennifer

"Too short a stay in Sedona"

4
30/09/2016

Perfect setting and nice hotel. Great walk-around decks with incomparable views. Firepits were lit in the evening. Excellent breakfast in separate structure; could eat at tables outside and enjoy the view as well. Arrived at 3:15 PM; room was not ready - the check-in is a rather late 4 PM - so I took free shuttle to uptown Sedona (free, but tip the driver). Front desk was very helpful when I returned at 7:15 PM and could not locate my room (exterior entrance) in the dark. Recommend not staying on Level 1 unless you arrive in the daytime to find your room more easily. The concierge, while seeming very knowledgeable, was not expressive or enthusiastic when I asked her a few questions about sights to see close by. Maybe she was having a bad day, but it was my first time in Sedona and was surprised that her responses were delivered in just a few (almost reluctant) words. Room is fine and I liked the Keurig coffeemaker. However the cleaning staff missed the carryout food in the small refrigerator left by the previous guest and also a dirty towel behind the bathroom door. Nice spa amenities ALMOST counterbalanced those surprises. Despite that, though, I would stay here again.

"Great views and great staff"

5
30/09/2016

It was our first visit to the Sedona area, and we loved it. The Best Western is an excellent option for the views and location. Buffet breakfast as good and convenient. Staff very helpful and courteous.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear KKMCCAU, Thank you for your review of our hotel. Our staff will be very pleased to know you enjoyed your stay. We hope to see you again. Thank you, Saara

"WOW what a great stay"

5
29/09/2016

WE LOVE Best Western.They are ALWAYS clean. The Inn at SEDONA was a special treat.We checked in and HOPE made us feel right at home. She was a breath of fresh air. We were celebrating our Anniversary, and at the front desk HOPE was VERY kind and professional.We were sad when we had to leave

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Bette, I am so pleased to hear about your interaction with Hope. She is a gem and we all love working with her. We are pleased you enjoyed your stay. We hope we will see you for another anniversary. Sincerely, Saara

"Magic"

5
27/09/2016

More than worth the trip - What a fantastic place - One evening on the terrace at sunset or sunrise will make a memory to last a lifetime - Everything about the Inn at Sedona is exceptional The staff, the accommodations, the location The shuttle service to the middle of the shopping area was convenient and reliable as well

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Sydneyt394, It makes us very happy to read your review. Our goal is to provide clean and comfortable surroundings while giving our guests tips on what to see and do in Sedona. Our concierge and shuttle are also a great help for guests who want to explore but not drive to much. We are thankful to you for being our guests. Sincerely, Saara

"Best Western of Sedona is the most awesome place to stay, Have stayed here many times and have never been disappointed"

5
26/09/2016

Love Love Love The Best Western of Sedona. I would never consider staying anywhere else while in Sedona. Have stayed here many times and never been disappointed in any way. The hotel and the area is beautiful.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Patricia! You are like family to us and it is always a joy to have you stay with us. We love it when our repeat guests stay with us. We look forward to your next visit, until then safe journeys. Sincerely, Saara

"Nice but overpriced"

2
25/09/2016

Nice hotel located outside the main restaurants area - allow 25mn walk to get there although a free shuttle is running frequently to the city center - Nice room and lovely terrace with a view on the mountains. Small swimming pool located by the car park. The staff was flexible to relocate us to another room and change our initial stay dates. Average breakfast. Overall expensive for what you get.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Sol, I am sorry you felt you didn't receive a good value for the price paid. We keep our prices competitive with other properties in Sedona but as a whole Sedona is more expensive than the average city. I am pleased we were able to accommodate your date and room needs. We appreciate your input and hope you will visit Sedona again. Sincerely, Saara

"Great place!"

5
25/09/2016

Views are awesome! The seating areas outside are so nice and you're surrounded by the beautiful red rocks. They also have a shuttle that will take you anywhere until 930pm, was super convenient and ended up saving a lot of $$ by not having to pay for cabs/etc. Room was basic but clean, would definitely stay here again on our next trip!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Sharla, Our seating areas on our terraces are definitely guest favorites. Add our complimentary shuttle service and concierge and you have a recipe for a great vacation. We are grateful for your visit. We'd love for you to visit again. My Best, Saara

"Best hotel we have ever stayed in!"

5
23/09/2016

This hotel is amazing! We booked last minute & the only room they had left was on the ground floor. It was perfect! the views were great & we could see the red rocks. At night we went up to the 2nd or 3rd floor balcony & had a fire pit all to ourselves under a beautiful starry night. The room was clean & the beds were very comfortable. The concierge was friendly & she gave us helpful restaurant tips. She also helped book us on a Pink Jeep Tour which we highly recommend. Breakfast was included & very good. I'm very picky where I stay & out of all the places I've travelled to, this hotel was my favorite.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Leigh, We love it when our guest's leave happy and satisfied. Our goal is to create a memory you will cherish forever. We hope your other journeys are as pleasant. My Best, Saara

"Splendid Panoramic Views, Very Nice Rooms BW Plus Inn, Sedona"

5
23/09/2016

We loved the panoramic views from the splendid outside immense patio area of the Best Western Plus Inn Sedona. The views were stunningly beautiful and impossible to capture by photo since there were views everywhere I looked. We enjoyed a leisurely hour enjoying a cup of their complementary coffee and just marveling at the beauty. The room was superb. The room was large with a fireplace, seating area, and two TVS. The reason for the two TVs is that the room is so large one needed it for close up views from the comfortable king size bed. The decor and decorations were upscale. There is a refrigerator and microwave and rael glasses. There is ice and snack machine on site. The bathroom had a decorative sink which was pretty. There was an in room jacuzzi and rain shower. All were quite nice. There was a Krups coffee maker and ice bucket with glasses (not the usual plastic BW cups). The lobby area with fireplace is very nice as well. There is an on site concierge that can arrange for excursions that leave from the hotel. There is also an hourly bus (when downtown area is open) to take one to the town area. Parking on site is free. its not directly in the busy touristy area of Sedona which means I love the location. We dined at a good Thai restaurant a couple of streets away (on the main street). One can also order in room dining. They have a pool and hot tub area. Overall, this is a superb Best Western. Staff was very nice as well. We did enjoy their breakfast in their nice breakfast room, which has a TV.

"Awesome view!!!"

5
22/09/2016

Stayed on the 3rd floor with the terrace outside. Fire pits & seating galore! Great view of the red rocks & we saw about 5 hot air balloons at sunrise. Beautiful view. Room was very clean - Keurig coffee, refrigerator, front & back door.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am with you there! It's so peaceful and still, watching those balloons at sunrise. I'm really glad you got to see that. Thank you for your kind and informative review. I hope you'll make your way back to see us in Sedona soon! Amanda Baker Guest Relations

"Westward Ho vacation "

5
22/09/2016

This is a lovely hotel in a great location. The balcony with fire pits made it a great place for our group to gather. The free shuttle service into town was most convenient and appreciated! Special thanks to our drivers Jamie and Steve who were fantastic. Very personable and helpful!!

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am thrilled to hear you enjoyed your time with us. Thank you especially for your kind comments for Jamie and Steve, you have made their day! I hope you'll be able to join us for a visit again soon! Amanda Baker Guest Relations

"Pleasantly surprised!"

5
21/09/2016

I truly enjoyed my stay at this Best Western. It was pet friendly, clean, quiet and centrally located. Will definitely stay here next time I'm in town. Very helpful people at the front desk and great room service.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Gwen, We here at Best Western Plus would like to thank you for your positive review. We strive for our guests to have the most pleasant stay while they are visiting Sedona. We eagerly anticipate your next visit. Sincerely, Saara

"Best Best Western"

5
21/09/2016

Wonderful facility - not in the heart of Sedona so you avoid the crowds. Hotel shuttle will take you just about anywhere you want to go. Service was outstanding - everyone we dealt with went out of their way to make our stay wonderful. Strongly advise.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Stuart, A big thank you from all of us here at the hotel. We are very glad you enjoyed your stay. We love our location and the amenities we offer guests. Being just a bit out of the Uptown area allows are guest to enjoy the serenity of Sedona while still being close to the business district. We are happy to have earned your recommendation. Thank you, Saara

"Second stay"

5
20/09/2016

We stayed here 18 months ago. We do really like this hotel. What we don't like is the small pool area and the cold water. It was not just us who complained about the temperature of the water. On balance though a great hotel.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so sorry to hear about the pool temperature being low. I will contact our Chief Engineer and have him look at the heater as quickly as possible. I am glad the rest of our property is up to your expectations. We would love to see you back for a third visit. Sincerely, Saara

"Great position"

4
20/09/2016

We stayed one night in Sedona on our way to Vegas after visiting the Grand Canyon.The red rocks of Sedona are gorgeous and the Best Wester has a great view over them. The hotel is all in red like all the other buildings in Sedona, even Walgreens.Sedona is very manicured it has lots of good restaurants Art galleries and shopping. We enjoyed the pool at the hotel, also the staff at the front desk was very good and breakfast was plenty. The hotel has communal terraces overlooking the rocks with open fire pits. Which is a really nice touch. The room is a decent size if you travel with kids.

"Motorcycle trip to Arizona"

5
19/09/2016

A really nice place to stay. The shuttle service there was a great help in that they will take you anywhere one wants to go in town and pick you up. The staff was always willing to help with any problem.The concierge service was super helpful with all the planning of tours etc. I am more than sure I will stay there again when I'm in Sedona.

"A beauiful and friendly hotel is a scenic location"

5
19/09/2016

We stayed at this hotel to visit a local winery. We enjoyed the location of the hotel as well as the local sights, restaurants and shopping. This hotel is closely located to terrific restaurants, shopping and sightseeing. It is important to have a helper "navigate" along the main streets of Sedona, Arizona 179/89A....the traffic circles can be tricky.

"Sedona Vacation"

5
18/09/2016

I enjoyed my stay . I had a terrific view. It is a must to stay on the side facing the red rock. The balcony view was spectacular. I don't think people who stayed in the entrance would have the same review I have. Must stay on the balcony side.

"Wonderful Stay"

5
16/09/2016

We had a wonderful stay at this hotel and wouldn't stay anywhere else in Sedona. The staff was extremely friendly and helpful. The beds were soft and the views were amazing! My husband and I loved the view so much we got dinner to go and sat on the back porch and watched the sunset. The staff came by and lit the fire pits so we enjoyed our time under the stars without needing to go anywhere else.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning, We love our guests to come to Sedona and leave happy. Vacation is so important and so is having a great time. Our firepits and cushioned seating are the new hit with all of our guests. Glad you were here to enjoy the sunsets. Sincerely, Saara

"Hospitable restaurant, great views of the red rocks"

5
16/09/2016

My room had an outdoor terrace with fire pits, comfy seating, clean walkways to view the dramatic sunrises, and sunsets. Wonderful hospitable staff with complimentary rides into parts of the town. The breakfast is superb, far exceeding my expectations

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We certainly are pleased to see you enjoyed your time with us. We try to offer many amenities that will make our guests stay enjoyable, from a free breakfast and concierge to a complimentary shuttle service. It makes us very happy to know we exceed your expectations. Sincerely, Saara

"Best Western is the best"

5
16/09/2016

Fantastic hotel and service. Amy at the front desk is wonderful. Sedona is such a beautiful destination and they make it all come together.The surrounding town is a fun, eclectic area with many choices of great restaurants and shopping. Elote and Judi' are our favorites.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Anne, Thank you for noticing Amy's outstanding guest service. She is a hoot and we all love working with her. I am glad you enjoyed exploring our wonderful town. Thanks for the recommendations. Sincerely, Saara

"Best views"

5
14/09/2016

This hotel is located in the heart of the town. Walking distance to shops, restaurants. Views were just spectacular!! Price very good for location and view. Very clean hotel. Friendly employee buffet style breakfast included in the rate overall great value for your money

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Magda3, I am pleased to see you felt our property was a great value. We offer many free amenities and our concierge can help you plan your stay. Breakfast in the morning is a great way to start the day and then head out and begin your exploration. We wish you a great summer. Sincerely, Saara

"September at the Best Western Plus of Sedona"

4
13/09/2016

Our five day stay enabled us to have a very relaxed experience. The staff was attentive and genuinely friendly. The concierge and reception staff provided some excellent information. The location, views and staff make this facility a bargain and a memorable adventure. We will long remember this trip and the very positive way we were treated at the Inn. Many great memories...

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good afternoon Barry, What a wonderful review and we are so happy you had such a great stay. It's our genuine wish to have each guest have a stay like yours be so memorable. We hope you will come stay with us again and have an equally great visit. Sincerely, Saara

"Great Place to Relax with Beautiful Views"

5
12/09/2016

Room was nice, clean, and comfortable with all the amenities you want. On the large patio (shared by several rooms) there's comfy furniture to relax in and a nice firepit at night. It's heavenly to sit on the patio with some wine, a little music, have the firepit going and just take in the beauty of your surroundings. The staff is exceptionally nice. The shops & restaurants (more touristy part of town) are about a mile away. There is a grocery store, local eateries etc a block away from this hotel if you want to stay away from the more crowded area in town. HIGHLY RECOMMEND!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Cathy, Thank you for the recommendation and your review of our property. We added the seating and fire pits to the terraces to enhance our guests experience and it seems to be working. Our location makes it easy to get to shops, dining, tours and sightseeing. Thank you for complimenting our staff, they work hard on creating a positive guest experience. We hope to have you as our guest again. Sincerely, Saara

"Awesome!!!!"

5
11/09/2016

This Adobe style hotel ticks every single box, rooms, pool, patios, and fabulous views - it has them all. It's perfect to just chill out and relax or to go one mile into town for fabulous shopping, patio restaurants and bars. Jeep tours, helicopter rides, hot air balloons, Sedona has it all. Fabulous weather and red rocks everywhere. One of our favourite places in North American

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Wow! I am so happy to hear we exceeded your expectations! Sedona and the Inn of Sedona have so much to offer visiting guests. Thank you for sharing your experience. My Best, Saara

"Staff was exceptional!!!"

5
11/09/2016

The entire staff went above and beyond. Jamie was exceptionally awesome! She gave us a great rate and that actually encouraged us to stay an additional night that we originally hadn't planned on...but all staff, everyone included, could not have been nicer, more personable, or more helpful!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Michael, We sure appreciate your compliments on Jaimee. She is a wonderful gal and excels at customer service. We are glad you were able to stay an extra day and enjoy our town. We'd love to see you again. Sincerely, Saara

"My opinion"

5
10/09/2016

Overall my stay was an excellent experience, & would use this hotel again... The views from my deck were wonderful, and are picture perfect... My family which we were here, for the wedding of my grand daughter....

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning! What a nice review you've left us. We want our guests to have a great time and create a wonderful memory when visiting Sedona. I hear the wedding was just beautiful and we appreciated being part of such a special occasion. We hope to see you again if possible. Sincerely, Saara

"Views that "Rock" and Dog Friendly!"

5
07/09/2016

We stayed in a room on the third floor and when you stepped out around the corner, there was the most breathtaking view you have ever seen! The room itself was pretty nice with a gas fireplace. The hotel is dog friendly and my puppy made some new doggie friends. I can't forget to mention the free hot breakfast and free shuttle to uptown. We will stay here again!!

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
It sounds like you had an amazing time and we're proud to be a part of that. The views from the terraces are breathtaking and we are happy to share them with you. We love our furry guests and are pleased to see your puppy made some friends. Thank you for utilizing our complimentary shuttle service and breakfast. We look forward to your return! Safe Travels, Jennifer

"Exceptional Service"

5
07/09/2016

We arrived in Sedona after dark, and after a long day on the road had a difficult time finding the hotel. Hope, the desk clerk on duty went above and beyond by staying on the phone with us and talking us into the parking lot. The room and amenities were great, but she made the visit one to remember. Thanks to her, our vacation included a really exceptional experience.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
We appreciate your wonderful review! Thank you for sharing your experience with us. It brings us great joy to hear about our guest's visits. Hope is an amazing front desk agent and we're proud to have her on our team. We hope to welcome you back! Sincerely, Jennifer

"Best view on the west side of town"

5
06/09/2016

We came to Sedona for an anniversary trip, and we were not disappointed.The view from our second floor room was amazing. The room was clean and bed was comfortable. The hot breakfast was a little different every day, and the coffee was very good (hard to find good coffee at a hotel). I will definately be back next year!

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We are honored to have been a part of your anniversary trip. We love Sedona and we're happy to share the amazing views with you. We look forward to welcoming you back to the red rocks. Sincerely, Jennifer

"Best Best Western Ever!"

5
04/09/2016

August 29th - 30th, and wish we could have stayed for a week. Amy at the front desk really went the extra mile to help us get settled in a third floor terrace room equipped for handicap accessible. King size bed was A-1. Comfy sofa and chairs and fire pit right outside our door. Fire pit was lit at 7 and we sat under the stars until 10. The view was heaven. The breakfast buffet choices were the nicest of any Best Western anywhere, and I have stayed in a lot of them. Amy checked on us twice to make sure we were happy. 10 stars from me!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Amy! Thank you for the stellar review. It means so much to us to earn your loyalty and respect. Vacations should be a time to unwind and relax...under the stars. Please come see us again. Sincerely, Saara

"Nice place to stay"

3
04/09/2016

Nice location, great not to be right on 89a. Rooms are a good size and had a nice breakfast. Only issue was we stayed for 2 nights so when we got there around 3 in the afternoon we were told our room wasn't ready and then the next day we left about 7:30 in the morning and got back around 2 and our room wasn't cleaned! Fortunately the staff was just walking by and we asked if they would take care of the housekeeping, which was done right away. But I would stay there again!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Mariann, I am sorry about the delay in your check in. We try to allow adequate time for our staff to prepare your room. I will pass along your comments to our Executive Housekeeper. I am glad the staff was able to clean your room right away per your request. We'd love to have you as our guest again. Thank you, Saara

"Girl Scout troop visit"

5
02/09/2016

Our Girl Scout troop from Massachusetts stayed at the Best Western PLUS Inn of Sedona in June. We had 15 high school girls and 4 adults- rooms were great, clean, hotel location was accessible to everything. Wonderful sunrise and sunsets. Pit fires going at night to sit around. Breakfast was varied and good for all. Slightly out of main town area but by 3 minutes. We liked being out of the hustle and bustle. Very relaxing. Easy access to the airport sunset viewing. Staff were accommodating and great to work with. All around a great experience.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hello ladies! It was an absolute pleasure having the troops here! We really enjoyed sharing this experience with everyone. We are pleased you enjoyed our location and amenities. We are wishing to have you back again next year. Sincerely, Saara

"A good place to stay"

4
31/08/2016

A group of us (20 or so ) stayed here as our base for Sedona. The location is slightly out from downtown. Hotel runs a shuttle. Nice rooms and good a/c. Typical free breakfast and decent coffee. Fantastic views that you do not get downtown. Request the third level on the sunset side. The Red Rocks really pop at sunset and sunrise. Highly recommend and would stay again. At night the patios are a great place to be.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Steve, We are so happy to be the choice for your group. Our hotel has many amenities that will benefit a group such a yours...our shuttle is a great amenity to offer. Our terraces are a great place to take in the views. We hope to see everyone again. Sincerely, Saara

"Great hotel with amazing view!"

5
27/08/2016

This is a cozy hotel with amazing view of Sedona and right in middle of everything! The best part is seeing the sunset that by the hotel. What's also nice about this hotel is that breakfast is included in the morning. The breakfast party is good - you get to make it yourself!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hello! We are so happy you chose us for your Sedona stay. We hope you will have an opportunity to have you as our guest again. Sincerely, Saara

"Incredible Views! "

4
26/08/2016

This hotel had the most amazing views with a wonderful patio with couches and fire pits. The room was a bit small and pricey but we didn't mind because of the view. The breakfast was nice, typical included hotel breakfast. Not located within walking distance of shopping but close to a nice area to hike.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We're pleased to see you enjoyed your stay with us. The views from our terraces are one of a kind and we're proud to share them with you. We hope to welcome you back to Sedona. Sincerely, Jennifer

"Location Makes this Property First-Rate!"

5
24/08/2016

We chose this hotel based on the reviews and price point. For Sedona, this property is an excellent value. Built on a hillside, there are 3 levels. We booked a room on the 1st level, so I was not expecting an amazing view, but I knew I could walk to one. We chose the basic room so that we would not have to haul luggage up and down steps. All Rooms are drive-up, but those on the 2nd level require hiking up and down stairs, but rooms on the 1st and 3rd levels require no steps. We were on a 2-week road trip, so we didn't want the steps with a lot of luggage. The rooms on the 3rd level have amazing views, but we could not afford the price tag, so we booked what we could. Our check in went extremely well, and I was surprised to hear that our room was on the "3rd level." We had received an upgrade. We had a backdoor to our room that led onto a patio with couches and a firepit. The red rock views were to die for! We sat out on more than one occasion to watch a sunset. I thanked the desk clerk later that evening for the upgrade, and he had told me that others had received them as well, so I assume they weren't full. We did stay a Sunday-Thursday. Our room was a bit on the small side, particularly the bathroom, but the views more than made up for that. The beds were extremely comfortable. To us, this is very important, more so than having a large bathroom. A Keurig was included. The room was extremely clean. Breakfast was well stocked, having a pancake machine, eggs, potatoes, and some kind of breakfast meat. We really enjoyed the yogurt parfait station, where you could make your own yogurt, granola, dried fruit, etc. The property is conveniently located outside of the shopping area in town, so it's a bit less busy. It's across from Airport Road, and sunsets at Airport Mesa are lovely, but they are also great at the hotel. There are couple of supermarkets right down the road. I wholeheartedly recommend this property to anyone visiting Sedona, particularly those who are looking to spend under $200 per night and receive great views, a comfortable room, and a hearty breakfast.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
This is one of the most thorough reviews I've ever read, and it's fantastic! The detail will really help future travelers in the daunting decision-making process. I am so glad you enjoyed your stay, please come see us again soon! Amanda Baker Guest Relations

"Fantastic"

5
23/08/2016

Amazing view and very clean modern rooms. The rooms were nice we had two queen beds and they easily fit in the room. The bathroom was updated and clean. The hotel had fire pits they would turn on for you outside with a beautiful view. Breakfast was good and they had a delegate area for it. Also, the pool and hot tub were nice and well kept. Overall great stay would recommend staying here if you are in the Sedona area.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for such an enthusiastic and informative review! I am so glad to hear you were pleased with the property and our amenities; we love helping our guests feel right at home. Please come visit again soon! Amanda Baker Guest Relations

"Location, amenities and price were all fantastic"

5
22/08/2016

All of the above and a helpful and attentive staff were there. Also, an in-town shuttle made it easy to get around to dinner, shopping etc. no need to move our car. Room was well appointed but having a back door out to the expansive and scenic deck was great. Plenty of space and outdoor padded furniture to use to just sit and take in the beautiful scenery. Lastly, breakfast was included and differed each day and was varied and tasty.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for such kind words for our staff! I am pleased to know that you enjoyed every facet of the hotel; we love providing a comfortable environment for our guests to truly relax in. Thank you for taking the time to review; please come see us again soon! Amanda Baker Guest Relations

"Breath taking views of the red bluffs"

5
22/08/2016

This place was so relaxing and the views were to die for! Rooms were very comfortable and had a door to the parking area and a door to the large veranda. All the amenities that you need were in the room and bath!

innofsedona, Public Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am thrilled to hear you felt so comfortable staying here! We put a lot of thought into what amenities to include in the rooms, and I'm glad they were just what you needed. Thank you you for taking the time to review; we hope to see you again soon! Amanda Baker Guest Relations

"Beautiful View"

4
22/08/2016

Hotel was adequate for our needs. Conveniently located from all areas of interest in Sedona. Rooms were OK. A little on the smaller side and dark. However the door opened up to the most magnificent view. That made it worth the stay. Staff was very friendly and helpful. I would recommend.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Michael, Thank you for your comments and your referral. We want each guest to be able to enjoy their time in Sedona and create special memories. We really do have incredible views from our terraces and love for our guest to be able to take in Sedona's beauty. We wish you a great summer. Sincerely, Saara

"Stunning Views!"

4
22/08/2016

My family and I stayed here for 2 nights. We had a top terrace room overlooking Sedona's famous red rocks. The top terrace rooms have 2 doors into your room, one from the parking lot and one to the terrace. I was worried that it would be noisy because of the public terrace right outside our door, but honestly we did not hear any terrace noise. We loved the toiletries which were in dispensers on the wall, and smelled like a spa. The staff was proficient and the complimentary breakfast was good, with offerings of both hot and cold choices. The reason for 4 stars was the pillows which were so lumpy that none of us could get very comfortable and did not sleep very well for either night. Also a word of caution, our room was located very near to the fitness center which closes at 9 or 10 (I don't remember) and a few times people went in there to hang out (very loudly) and a few families let their kids play in there. Thankfully it didn't go on very late, but if you go to bed early it could be a problem. If I could get different pillows I would definitely stay here again.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We appreciate the time you took to give us your input. I am sorry to hear about noise from the gym. Always feel free to contact the desk should you have any issues. I will speak with our Executive Housekeeper regarding the pillows in your room. A good night's rest is important and I apologize you weren't comfortable. We are thankful to you for being our guest. It's our sincere wish to have you visit again. My Best, Saara

"Best western plus"

4
20/08/2016

Good hotel, nice employees here, big rooms with Great view on the red rocks. At night till 10 you can enjoy a camp fire in front of every hotel room. Even the pool is open till 10 with a great hot bath. The aircos in the room make a lot of noice but we hadnt a problem with that. At breakfast you can enjoy a lot of different food. It was nice to stay here.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Danny, Your happiness is important to us and we are pleased to hear you enjoyed your time with us here in Sedona. Being able to enjoy the red rocks is why people come to Sedona. Thank you for being our guests. Best Regards, Saara

"wonderful place to stay"

5
19/08/2016

Hotel was a very pleasant surprise. Staff was friendly and helpful. The scenery of the mountains from the balcony was breath taking especially sunrise and sun set. Location was great did not use shuttle into town but having one available was great. Breakfast was good Really enjoyed our stay adn would definitely go back

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good afternoon Jonathan, It's a wonderful thing when we exceed a guests expectations. Our job is to make your visit to Sedona enjoyable and memorable. We are happy to have done so. We hope to see you in the future. Best Regards, Saara

"Beautiful Views!"

5
18/08/2016

This was a really good hotel/inn, the rooms were modern and clean, the staff was friendly, its conveniently centrally located, the views were BEAUTIFUL and the breakfast was good (at least the first day was good...lol the second day was a different person and the options were different...and not in a good way). FYI we stayed in room 3## which will give you a beautiful view from your back balcony (watching the sunset is AWESOME). Not to mention you WON'T have to carry heavy luggage up or down any stairs because the room is at parking level (that is a huge plus in my book! ). Oh and it was located in walking distance (across the parking lot) from the building where breakfast is served and the pool area. . Plus, they have free postcards and the staff will mail them for you. =)

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Adriana, We are so happy to have you as our guest and to know you really enjoyed your stay. I am sorry if the second day of the breakfast was lacking. Thank you for letting me know. Our third floor rooms have the best location and are the easiest to access from our parking areas. We appreciate you being our guest and hope you will have the opportunity to visit again. Sincerely, Saara

"Get a room with a view"

4
16/08/2016

Wow, what an amazing view we had!!!! The outdoor balcony with comfy furniture and evening fires was a great added benefit. We sat outside and watched a fantastic meteor shower. The breakfast is great and the rooms are small but comfy. The shuttle into Sedona very nearby is to be taken advantage of considering limited parking in town.The pool is small and could use a major renovation. I would certainly stay again.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Jeanice, Aren't the fire pits and seating areas amazing on our terraces? What a way to enjoy the red rock views from our property. We have many amenities to help our customers enjoy the visit. Come see us again! Sincerely, Saara

"Excellent place to stay in Sedona"

5
16/08/2016

When you go to Sedona, AZ its all about the views. This hotel fills that need and doesn't break the bank! The deck was a fantastic place to spend the evening with its fire pits and comfortable seating. The breakfast was decent for a hotel buffet breakfast. The staff was very helpful and we even took advantage of the free shuttle to the shopping area. This was nice to be picked up at a central location after a big meal and shopping.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
It sounds like you had a great time here in Sedona. There are so many things to see and explore. We are glad you enjoyed our property. It's our sincere wish to have you as our guests again. Best Regards, Saara

"Excellent Place"

5
16/08/2016

This place has beautiful views from all sides of the hotel, The pool is perfect size and very pretty. Rooms are amazing very clean, perfect views. Outside the room are fire pit with nice sitting areas to enjoy the perfect sunsets and nights.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We love it when our guests enjoy their time with us! We are pleased you came to visit Sedona and hope you will come back again. Sincerely, Saara

"Nice enough hotel, odd layout, be prepared to hike to the room"

3
15/08/2016

Its a nice hotel in appearance, and the room and breakfast are fine. Its a good deal compared to the cost vs. quality comaprison of other hotels in Sedona. It left a bad impression on me, though, that the room was so difficult to get to, and no one was available to help us with our bags. There is no elevator, and the cart for our bags was poorly designed and felt like it was about to fall apart. We had to literally roll our bag cart down a hill to get our room. After arriving tired, with a family of four - it was not a great experience. If you are packing light and dont mind stairs, then go for it. Breakfast is okay. The automatic pancake maker was kind of cool.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so sorry to hear about the inconvenience you experienced at check in. Our crew can be minimal at night, and when it's busy, leaving the desk to assist with luggage can be a challenge. In that event, it may require some patience until a staff member is freed up to help out. Please know that we do have pet rooms on the top level that can be reserved; you can park right out in front of those rooms. It's always best to call the hotel directly to discuss your needs so we can find the perfect room for you. I am very disappointed that we left you with a bad impression. I hope you will come try us again so we can provide you with the great experience we pride ourselves in. Amanda Baker Guest Relations

"Beautiful sunrise and sunset from balcony"

5
13/08/2016

Ideal location. Close to town and all restaurants. Rooms clean and comfortable.Breakfast is included. Staff very friendly and helpful. View from the balcony is spectacular especially during sunrise and sunset.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am delighted to hear how much you enjoyed your time with us. It's great to hear that you felt comfortable and welcomed. I hope you'll come see us again soon; there's always more to explore! Amanda Baker Guest Relations

"Fantastic location, ok room but "

4
11/08/2016

We stayed here two nights with the kids . Location is excellent. I would recommend choosing a room in the highest level . We were at the very bottom and the ceiling height is too low for my liking . Felt like a dark cave room. The Aircon unit is terrible. It was either blow your socks off high and freezing or a matter of turning it off. It was full blown summer and we had to turn it off due to the fact that it was noisy and very very cold !

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for taking the time to review. I am sorry to hear the air conditioner was too cold for your comfort. Please let us know when you run into issues like this. As with all machinery, sometimes, it just takes a little tweak to get it performing properly again. Our engineering staff is very efficient at resolving those issues quickly. I am glad to hear you enjoyed our location; we love our little hilltop, too! I hope you will come visit us again soon! Amanda Baker Guest Relations

"Almost every room has a view"

5
11/08/2016

Very nice rooms and outdoor amenities to enjoy the beautiful surroundings. Located in the heart of Sedona. Close to everything. Rooms are very quiet. Each room open to a large deck with commercial grade outdoor furniture, fire pits and a gorgeous views.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
It sounds like you had a lovely stay! Thank you for taking the time to write such an informative review; it will certainly be a help to future travelers. Please come see us again soon! Amanda Baker Guest Relations

"Beautiful and spectular views"

5
11/08/2016

One of the best we have ever stayed at the views on the patio were terrific and a great place to enjoy your breakfast ( which is included with the room ) . I recommend the third floor even though the cost was a little more. Very clean and well maintained.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for such a glowing review! I agree with you completely, the top floor is my favorite. I am so glad you enjoyed your time with us, please come visit again soon! Amanda Baker Guest Relations

"Average stay"

3
09/08/2016

This hotel is a typical Best Western. I'm not sure what the "plus" means. The rooms are small and dated. The staff is very friendly. The best thing about the hotel is the view of the rock formations if you are lucky enough to have a room on that side of the hotel. They do serve a breakfast in the morning that is small but will get you started for the day. They do have a shuttle that will take you anywhere within a three mile radius.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the review! The views from the terraces are amazing and we're glad you were able to enjoy them. Our shared terraces are available for all our guests to utilize so no matter where you are in the hotel, there is always a place to enjoy the beautiful red rocks. We're happy to see you enjoyed the breakfast and shuttle service. Thank you for being our guest. Sincerely, Jennifer

"Horrible bed"

2
08/08/2016

King bed was lumpy and offered no support. On checkout, clerk assured us that all mattresses are new, but this felt as though it was 25 years old. We were given a $25 credit for our poor sleep, but room rate still far too-high for this. Overall, hotel is older but well-maintained. One of the bathroom outlets wouldn't work. While we found none in the rooms, we did see some dead beetles on the concrete walkways.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the feedback. I am sorry to hear about the issue you experienced during your stay with us. The mattresses have been replaced but some of the foundations were defective. We have reached out to the company and the foundations are being replaced. It can be a long process with 200+ mattresses but we expect the project to be completed by the end of summer. We are always listening to what our guests want and we work on improvements regularly. We appreciate your business and wish you safe travels. Sincerely, Jennifer

"Nice place"

4
07/08/2016

The hotel was a little off the hub ub trail of downtown Sedona..which we loved.My husband received a nice upgrade to a 3rd floor king room .Excellent rooms with fireplace and views of Sedona to die for.Loved the terrace, but last morning a group pulled their table right up to our door and started talking..Had this happenaaed the previous am I would have been super upset as we were there to relax.We did not try the breakfast.The location was wonderful .Short drives to everything.. Only complaint is the pool did not seem well kept.It appeared dirty .I swim all the time and I would not get in .For an upscale hotel the pool should be maintained better.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear vicDesert, Thank you for being our guest and bringing some issues to our attention. I am sorry to hear about the group outside your room. We keep our desk staffed 24 hours a day to assist guests with any questions or concerns. I will pass along your input on our pool and rest assured our Chief Engineer will address the issue. We hope you have a great summer and hope your future travels are wonderful. Sincerely, Saara

"Quiet location...small rooms."

3
07/08/2016

This hotel is located outside of town so it's quiet. The views are lovely. The rooms are really small and nothing special. The AC unit is very loud and made us each wake up with a very sore throat. They may need to be cleaned. If you want a room on the 2nd or 3rd floor, you have to carry your bags up stairs. They are not accessible by elevator. The hotel is very strict about the outdoor furniture which made us not want to use it.....

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the review. I am sorry to hear about the loud air conditioning unit in your room. I will attempt to look up your room number so we can have our Chief Engineer service it. We normally don't get complaints about them since they are new units. We have 3 different levels for guests to choose from. If you choose a lower floor room you can access it one of two ways. Either by stairs or a gently sloping sidewalk. You can reserve a specific floor by contacting us directly. We do ask our guests not to relocate our patio furniture because it can disruptive to other guests. I am sorry if you felt our request was strict, it wasn't meant that way. Please have a nice summer. Thank you, Saara

"great views"

4
06/08/2016

The views from this property are amazing - so relaxing just watching the sun rise and set over the red rocks - our room was on the ground floor so we didn't have the balcony etc but we still had lovely views. The room itself is basic but fine - clean, large enough. The hotel is very centrally located and you can walk to all restaurants in Sedona (be aware this town shuts down early and you might find yourself having ice-cream for dinner!) There are pools and tennis courts here - nice relief from heat and you can access the creek - which was very pretty. A breakfast buffet is included which had plenty of healthy options. Despite being here during peak season the hotel was nice and quiet. Front desk staff were very friendly and helpful. overall a good stay and I would recommend.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so glad that you had time to enjoy your stay in Sedona. Sedona does shut down early. The Olde Sedona Bar and Grill is one establishment that tends to stay open later and has good food. We appreciate you recommendation. Sincerely, Saara

"Stunning Views"

5
05/08/2016

Our stay at the Best Western Plus Inn of Sedona was exceptionally pleasant and the views of the mountains are stunning. We spent two nights at the hotel and loved every minute of our stay and we highly recommend the hotel.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
What an awesome review! We can't thank you enough for your generous comments and recommendation. We look forward to your next visit. Sincerely, Saara

"Beautiful view to wake up to !"

5
04/08/2016

We made our reservations at Best Western Plus after reviewing a number of locations. It is pet-friendly, however, be aware that if you want to go shopping or hiking without your furbaby, they are required to be in a cage or crate while you are not with them.. We weren't set up for that, but it was no problem; there are a large number of shops and restaurants that allow your pet. The hotel has a nice package for your puppy: a ditty bag with treats and poo bags for you to use... We loved our room, and the views from the windows on both sides were majestic! Well worth the trip.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning and thank you for your review. Sedona is a very pet friendly town. We love when our guests bring their pets. We want every family member including the fur babies to have a great time! If you get a chance please send pictures of the babies in the red rocks so we can post them to our Facebook page. Thank you, Saara

"Beautiful Patio!"

4
04/08/2016

The rooms are basic, two double bed rooms. Maybe a little old. But the room had a walk out deck with seating and gas fireplaces! We spent every evening watching the sun set over the red rocks, and bats swooping in the sky. The Staff at the front were super helpful with suggestions for restaurants, vortexes and everything else! There was a pool on the property, which was great considering the heat - but needed a cleaning.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the wonderful review! We're excited to see you enjoyed the fire pits and views. We want to provide the best service possible so we appreciate the compliments regarding the helpfulness of our staff. We hope you'll come back to visit. Safe Travels, Jennifer

"Best in Sedona"

5
04/08/2016

This was a return trip to Sedona and this Best Western. A B&B feel to this hotel that offers a full complimentary breakfast. The views from our room and the pool are spectacular. Located at edge of town with convenient free parking we could walk to all the shops, restaurants and our pink jeep tour. Service was excellent, room was very comfortable, nicely appointed, and clean.

"Wonderful Stay!"

5
04/08/2016

I typically don't do surveys but this hotel was amazing. The staff, the room, breakfast, all was great. Highly recommend it. The free shuttle service to town and the driver were great! They had one of the best complimentary breakfast I have had at a hotel.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so pleased you've enjoyed your time with us here at the hotel. Sedona is a spectacular place, and we're proud to share it with you. I am so glad to hear our services and amenities made for a great stay for you. We truly appreciate your recommendations there is no greater compliment! Sincerely, Jennifer

"Unbelievable views of majestic mountains from our room & beautiful walled patio & super comfy lounge furniture!"

5
01/08/2016

We loved this place & plan to go back!! Very friendly & helpful staff! Great hot breakfast! Our Labradoodle was so happy with her bag of treats & convenient walking trails! 5 Paws from Marley! :) We also enjoyed the flavored coffee & tea in our room & convenience of parking right outside! :)

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Glenda, What a stellar review! We love it when our guests have a great time. Marley sure was a hit with everyone here. We are eagerly awaiting your next visit. Let Marley know we will have treats waiting for her! See you soon! Saara

"Feel like I was robbed."

2
31/07/2016

Stayed 2 nights based on reviews from others. Check in was easy, parking was close to our room. Summer in Arizona, air conditioning didn't work correctly. The vent only aimed at the far wall so the rest of the room (where bed and bathroom were) stayed warm the whole visit. Decor was nice but room was a lot smaller than it was made to sound on their site. Breakfast was good. After the first night, my husband and I both woke up with headaches, thought maybe it was all of the driving we had done. Second night, woke up at 3am feeling sick and a headache, smelled gas, husband checked pilot light on fireplace, it was still on so we thought it must be from outside. Went back to sleep for a little while after turning on bathroom fan to help with smell. Woke up feeling sicker, still smelled gas. Got up, packed and went to check out and get some fresh air. Told front desk about the AC and gas smell. Her response "did you call us to get your room changed" when I said "no, not at 3am, we hoped it was from outside", she said, "I will tell maintenance, do you want the charges on the Visa?" I told her we were both feeling sick, she said " yea, I'll tell maintenance". I asked if she had my rewards number? She said "did you get a gift bag at check in?" Me- "yes" Her - "then we have your number". Handed me a receipt and called for next guest. This is the most expensive best western I have ever stayed in and one of the worst experiences with service! Over $500 for two nights and after feeling sick most of the day, my husband and I are finally feeling better. I know, after speaking with my Dr., that the gas is what gave us the headaches and nausea. The staff could not have cared less. Deplorable!!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Lynn, I am very sorry to hear about your stay. I was indeed concerned when I spoke to you at check out and I am sorry you felt I didn't care. Unfortunately we weren't informed of the issues you mentioned until checkout. Had we know during your stay we would have had your room looked at immediately and would have moved you to a different room. Our guest's safety and comfort is our top concern. We do our best to remedy any issues a guest may encounter but we do need to be informed of them as soon as possible to ensure our guests satisfaction. Thank you, Saara

"Great Views And Staff"

5
30/07/2016

There were wonderful views from our 3rd floor room and shared terrace. The staff was very helpful in answering questions that I had about the facility prior to making reservations. Upon arriving, the room met and exceeded my expectations. All the staff were great in making our stay wonderful!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning Donna, We hope your day is off to a wonderful start. From all of us here at the Inn of Sedona, thank you for being our guest and giving us such a nice review. We hope you will come stay with us again. Safe Journeys, Saara

"Nice stay in Sedona, convenient location"

4
30/07/2016

We had a good stay at the BW Plus Inn . A convenient location, located directly across Airport Rd for a quick drive to the Mesa for views of sunset across the valley, and 10 minutes from the Red rock Scenic Byway or Sedona downtown. It has nice views as well from its rooms which face the valley and are cascaded in terraced rooms. There is also a fire pit at night for sitting out on cool nights. The rooms themselves are standard motel style rooms- beds are comfortable, and basic bathrooms. The one drawback of the rooms is that the one window faces the walkway so for privacy you really cannot have it open, so the room is a bit dark. The complementary breakfast itself is pretty standard with a selection of hot and cold items and breads. There is on site parking available. Service is good- efficient and friendly. A good option for Sedona area.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning! What a nice way to start the day by reading your wonderful review! Our central location, amenities, shuttle and concierge are very helpful to our guests. We work hard to make sure each guest enjoys their stay. Your happiness is important to us. We hope you other journeys are as pleasant. Sincerely, Saara

"Can't beat the views!"

5
29/07/2016

Amazing views, service was wonderful, and room was very nice. Loved the fire pits that overlooked the red rocks. Staff was very helpful, including the shuttle to the main street. Can't wait to go back!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Lauren, We are so pleased you enjoyed your stay with us. From all of our staff thank you for being our guest. Sincerely, Saara

"Love this hotel"

5
27/07/2016

We have returned to the Best Western Arroyo Roble because of the comfortable rooms with great views and location in town with walking to restaurants and shopping. They provide a great complimentary breakfast too! Just a short drive to slide rock and the spectacular views of oak creek canyon.

"Beautiful views, nice clean rooms and great friendly staff"

5
26/07/2016

This place is a must stay if you are in Sedona. It has some of the awesome views of the mountains and the sunset was a great site. The staff at this best western plus was the most helpful and friendly staff I have dealt with. They were very understanding and willing to help with any question. The rate was very reasonable. I just cannot say enough about this place. You just have to check it out for all the beauty that surrounds it.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
We really appreciate your enthusiasm and positive feedback. We're proud to see our customer service exceeded your expectations. The views are amazing and we are glad you were able to enjoy them. Thank you for being our guest! Safe Travels, Jennifer

"Great Experience"

5
26/07/2016

You'll love the convince,location,and hotel stay.My wife and I will return again next year and use the same hotel.The breakfast was good, plenty of choices. Easy access from all parts of hotel. Guess you can't go wrong......enjoy

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the wonderful review! We're pleased to see you and your wife enjoyed your stay. We appreciate your loyalty and really look forward to welcoming you back next year. Be sure to call the hotel directly for the best deal. Sincerely, Jennifer

"Beautiful surroundings, but a couple cockroaches in room"

3
25/07/2016

I stayed here for three nights with my best friend. The hotel is surrounded by amazing views and the terrace is really nice. The biggest downfall about this hotel is that I experienced cockroaches twice during my stay. Apparently this is a big deal to some, but I was a bit freaked out. When I confronted the front desk the lady gave me an attitude and expected me to know that that was common for the Sedona area during this time of the year. I had no idea and if I'd known I probably wouldn't have said anything. I just wish she was a little nicer. Also, while I was there the hot tub was broken which was kind of annoying. The cleaning lady came knocking on my door every morning at 8 AM trying to clean my room and I had to politely ask her to come back later. I'm not sure if I would stay here again unfortunately. Other than that the breakfast was good and the hotel really is convenient to everything in town.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the review. I'm sorry to hear about your experience with the wood roaches. We are close to lots of trees which do bring in unwanted critters. We have the property treated monthly and when we do, critters can end up in rooms. I apologize for the inconvenience and hope you will understand we do everything in our power to prevent issues like these from happening. I'm glad to hear our enjoyed the views and location. We're happy to share the red rocks with you. Sincerely, Jennifer

"Excellent Choice, excellent value!"

4
25/07/2016

We were so happy that we chose this hotel for our recent stay. This was our first time to Sedona so we didn't really know where to stay. We chose The BW Inn because I liked the outdoor courtyard area. It was so nice to be able to go out at night and sit by the fire pit on the fantastic outdoor furniture overlooking the beautiful red rock canyon under the brilliant star studded sky. The rooms were clean, standard, comfortable. The location was great and the free shuttle was convenient. The best thing about this hotel was the free daily breakfast. They did an amazing job offering a delicious spread of lots of different breakfast choices. The girls kept it filled, fresh, clean, and ready early in the morning. You can even take some breakfast to go. A real bonus deal. I would definately recommend this hotel to anyone visiting the Sedona area. We stayed here 3 nights and traveled to different places using this as our base.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am thrilled that you enjoyed the service as well as the facility! We try to make things extra fun and comfortable around here. Thank you for being our guest; we hope you'll return soon! Amanda Baker Guest Relations

"Basement Room"

2
23/07/2016

Terrible room under a stair. We booked this hotel due to the announced "wonderful view". We knew the hotel is located out of the downtown but we decided to stay in this hotel to enjoy the view of the mountains . Imagine the disappointment. After a lot of conversation and an additional U$ 34 we got a little better room. Hotel urges a redecoration. I do not recommend.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so sorry to hear you were disappointed with the room. Many times, third party sites aren't completely clear on the room location. It's always best to call us directly to be sure of what type of room you are getting. We will always go into detail so we can customize the perfect accommodations for your needs and budget. I hope that you will consider giving us another try in the future. Amanda Baker Guest Relations

"Great stay!"

4
22/07/2016

We really enjoyed our stay here and hope to come back soon!! Let's start by saying they are located in a breathtaking town to begin with! The hotel itself is wonderful as well. Room was clean and the location was great! The beds were very comfortable. Check in went smoothly and the lobby had iced lemonade which is a nice touch and appreciated. Water bottles in the room as well. The views were very nice..and they have a terrace on the 2nd and 3rd level. I wish we had more time to enjoy it while we were there. The breakfast was one of the best I've had from a hotel. They offered us 2 types of eggs and sausage one day and bacon the next. Fresh fruit, pastries and our favorite was the yogurt bar where you add your toppings! Delicious and very unique! The pancake machine wasn't working when we stayed. The pool appears small, but seems larger when you get in. My only real complaint would be that there could be a small light by the pool area..it was very dark especially near the hot tub..couldn't see over there at night at all! Also, no pool towels were at the pool area either night. Other than that, great job Best Western!

"Go beyond the call of duty service"

5
21/07/2016

I have not had the good pleasure of staying in this resort but have had a taste of their incredible service via email from their GM Elizabeth McIntire. My PC recently crashed and I lost all my travel info for my upcoming trip to the USA. I spent the better part of 2 days trying to track a room that was booked that I needed to cancel. None of the booking subsidiaries were available to assist. I still just keep getting automated email responses. Elizabeth was finally able to track who i booked through and provide me with the info. It says everything about the level of service to expect. Great job!

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! Our General Manager Liz is a great leader and exemplifies the level of service we strive to provide. We're all very happy we were able to get your reservation cancelled and are pleased to see you were satisfied with our staff. Please feel free to reach out to us directly when planning your next trip to Sedona. Sincerely, Jennifer Barraza Director of Sales

"Hidden Gem!"

5
20/07/2016

Our family loved our three night stay here. Upgrade to the 3rd floor terrace - you won't be disappointed! The view is stunning, and the nighttime fire pits were a great way to end the day. The pool and hot tub were well maintained, and the cushioned furniture was such a nice touch. Breakfast was top notch. Check-in was a breeze, and we were greeted warmly by the staff. We used the shuttle to town once, but found it was easier just to drive. Would definitely stay here again!

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I just love to hear when our guests felt welcomed by the staff. In my opinion, our location is beautiful and relaxing, but service makes all the difference. I am so glad you chose us for your stay, please come stay again soon! Amanda Baker Guest Relations

"Wow!"

5
20/07/2016

The location, the view, the room, the outdoor patio with fire pit, the pool, was all greatly enjoyed. Glad I made this choice for our Sedona trip. We were on the 3rd floor and had the sun rise over the beautiful red rocks to wake up to every morning.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am so glad you got a chance to sit out on our terraces. They were an amazing place to view the red rocks in the first place; the addition of the sofas and fire pits just amplified the relaxation! Thank you for taking the time to review, please come visit again soon! Amanda Baker Guest Relations

"What a breath taking view"

5
19/07/2016

Best Western Sedona is a place not to be missed. We had a great time and a view to be enjoy throughout the last ray of sun. The hotel is tremendous. great service. Location to down town is great and the view unbelievable. We woke to hot air balloons on the horizon. When you book get a second elevation or third elevation room with a deck. you won't be disappointed.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Your review makes me want to visit my own hotel! Thank you for such kind words, I am thrilled you enjoyed your stay. Thank you also for your great advice for future travelers. Please, come see us again soon! Amanda Baker Guest Relations

"Fantastic Views"

5
19/07/2016

I almost don't want to share about how fabulous this hotel is. I don't want to make it to where availability becomes an issue for me. The views are amazing and the evening fire pit sit down was so completely relaxing. Decent star gazing opportunities. The free breakfast was awesome, lots of varieties. The room was clean, the staff helpful and nice. I look forward to returning again in the future. I also highly recommend taking a quick trip over to Cottonwood and Jerome. Can be done in few hours.

innofsedona, Guest Relations Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Jolene, this review certainly gave me a giggle! How awesome is it when a guest loves their visit so much that they want to keep their hideaway a secret? I am delighted to hear how much you enjoyed your time with us, and I'm super excited that you'll be coming back. My advice is to book as early as you can to ensure availability. Thank you for taking the time to review; we look forward to seeing you again soon! Amanda Baker Guest Relations

"Exceeding Expectations"

5
18/07/2016

This hotel is the best value in Sedona, Arizona. You can actually relax at this hotel. It is borderline a resort hotel. It is a very clean hotel with a beautiful view of the mountains nearby. It is an easy to find hotel which makes it a blessing. There is a big patio outside the rooms for star gazing. You can actually relax here - great accomodations.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are so happy to have exceeded your expectations! We want all of our guests to enjoy Sedona and relax. We'd love to have you as our guests again. Sincerely, Saara

"Vacation in Sedona, AZ"

5
17/07/2016

Family trip to the Grand Canyon, Jerome, and Phoenix. Hotel was clean, the staff very helpful and professional. Hotel provides a shuttle to downtown Sedona. Hotel shuttle was always available, convenient, and on-time pickup. Two features of the hotel that are nice: Outside there are chairs and tables for relaxing at dusk. Since this is AZ there are NO mosquitoes!! The other feature is the complimentary breakfast. The food selection is good as is the quality of the food. Sedona is expensive and this complementary breakfast was a welcome break. Based upon cost of lunch and dinner in Sedona, this breakfast would easily cost over $30 for 4 if you had to eat out for breakfast. I highly recommend this hotel for families.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Mark, I am so pleased you and your family came to Sedona to visit. Our complimentary breakfast and terraces are welcomed additions for our guests. I appreciate your recommendation on our hotel. Sincerely, Saara

"Dog and Family Friendly Hotel"

5
15/07/2016

The Best Western Inn of Sedona was beyond helpful. They removed a tarantula trying to enter our room (it is Arizona after all), they provided my doggie with treats, the rooms were comfortable, the views from my room were astonishing, and the breakfast was always hot and delicious. I would stay there again in a heartbeat.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Michele, I am sorry about the tarantula but I am glad we were able to relocate it. We are a very pet friendly hotel and love it when our guests bring along their pets. We look forward to having you as our guest again. Sincerely, Saara

"Great location! Bit small."

4
14/07/2016

Great hotel! Fantastic staff. Very helpful and friendly. Room is a bit small, but the beds are super comfortable. The views from the balcony are phenomenal, I suggest that you get a room on the 3rd floor.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi John B, We really appreciate your review. We hope you will be our guest again. Thanks for sharing your experience. Sincerely, Saara

"Perfect location"

5
14/07/2016

I just spent 4 days here, and the location is perfect for walking to all the resturants, and local shops. The resort itself is situated with perfect views of the Redrock mountians. There is a stream in the back of the grounds ready for hiking or taking a dip. The property has 2 pools and hottub. The room was was very clean, and the staff was extremely helpful and very pleasent. The free breakfast has a good assortment of things to choose from. Plus they do not rush you out from the dinning area if you are running late. The breakfast includes hot and cold cereals, fresh fruit, waffles, scrambled eggs, bacon, sausage and much more. The grounds are immaculate! Will definitely stay here again.

"Beautiful & Relaxing"

5
14/07/2016

The hotel was more like a resort. Beautiful views of the red rocks, quiet and relaxing property. Love the fire pit on the balcony during the cool evening. Breakfast had a nice variety and was yummy. Close to uptown a great place to stay when visiting Sedona.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
What a nice review! We're glad you enjoyed the terraces and fire pits during your stay. Our breakfast has a lot of different items to choose from, some even gluten free. We are thankful to you for being our guest. It's our sincere wish to have you come visit again. Sincerely, Saara

"Breathtakingly beautiful"

5
14/07/2016

Stayed at this gorgeous hotel for two nights in a breathtakingly beautiful setting in lovely Sedona surrounded by red mountains. Rooms were super clean and quiet, great patios with fire pits, clean private pool and great breakfast. I hope to be able to return in the future many, many times.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Robert, We would love to have you as our guest again! Make sure you call us directly for your next reservation. We want to give you our personalized service. We look forward to seeing you. Sincerely, Saara

"Beautiful - highly recommended"

5
14/07/2016

I stayed here with my husband and parents in June on a road trip from Arizona to Denver in Summer this year. Sedona itself is beautiful and my only regret is that we only stayed one night at the Best Western. This hotel has an amazing view. Every night they light the gas fire pits so it's an incredibly relaxing, peaceful and scenic experience. The breakfast is basic, but you won't be staying here for the breakfast. You stay for the central location, the helpful staff, the beautiful view and the comfortable room. Highly recommended.

"Great stay!"

4
13/07/2016

I stayed here 3 nights in July 2016. I was traveling with a group of 8. We booked 5 rooms for our stay. The staff was excellent and very helpful. Staff attended to any request we had. We booked the top floor room with direct access to the terrace. We had two king rooms with fireplaces and 3 double queens. All rooms were very nice. The direct access to the terrace made it great at night to sit by the gas fire pits with our group. The terrace was also very nice in the morning to watch the sun coming over the mountains. The rooms were very clean and comfortable, a great full hot breakfast was included. There is a SMALL pool on site most of the time is was busy. I would stay here again and look forward to coming back!

"The mountain view rooms and outdoor patio/firepits made this hotel worth every penny."

5
13/07/2016

We were in the most expensive category of room - but worth the splurge. Our room was located on the same side of the inn as the lobby. By far the best side of the hotel complex to be on, as far as the view. We were on the top floor of three, with a wonderful large communal terrace outside of the rooms' second door. This included several sets of comfy sofas and couches surrounding firepits spread out along the terrace. Sitting there to enjoy or photograph the views was magical. Especially as the sun was going down or coming up. Being my third trip to Sedona, this hotel made it by far the best. Especially as we lucked out with mostly good weather. We also took advantage of the hotel's free shuttle to go to the "uptown" area for strolling and catching our jeep tour. A really great extra, we thought.

"Great Location and Great Place to Stay"

5
13/07/2016

We stayed here for 2 nights as part of National Parks tour. We loved the view from the room of the mountains. There was a gas fire pit on the porch outside the room which over looked the mountains. Too bad it over 100 degrees so we did not partake of this feature. Good size room with frig. Excellent breakfast, variety of choices and even for me with food allergies (dairy & wheat) I found things to eat. We enjoyed the hot tub and pool in the early morning, loved the built-in seat in the pool so you could sit and relax in the pool and not stand the entire time or just dangle your feet in the water.

"Very Nice Stay..."

5
12/07/2016

I selected this hotel for my visit to Sedona over the July 4th Holiday Weekend as I have previously stayed there before and have always had a great stay. The room was clean and the accommodations were comfortable. I did not take advantage of all the hotel amenities due to planned activities in Sedona, but the hotel met my needs in terms of price and comfort. It will always be a trusted hotel when i come to the Sedona area.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for allowing us to gain your loyalty. We're thrilled to see you continue to leave satisfied. We appreciate your feedback and look forward to your next visit. Sincerely, Jennifer Barraza Director of Sales

"Great Hotel, Great Views, Excellent Breakfast"

4
11/07/2016

This is a good hotel in a good location with great views and excellent complimentary breakfast. It is all you need - clean, nice, but not luxurious. We would stay there again. We are a family of 5 and the breakfast was a God-send to get the day started right and saved tons of money and time looking for a restaurant. We also had a room that opened up onto the terrace where you can sit, enjoy the views from nice outdoor furniture, and enjoy the fire pit at night. One thing I will say is that if you pick this hotel you pick views over convenience. To go uptown or other places it would be more convenient to stay in an "uptown" part of Sedona hotel because you can walk out your hotel and be in town. From this hotel uptown Sedona is a 30 minute walk. But, this hotel offers a free shuttle and there is complimentary parking uptown, it just fills quickly and some you still have to walk to get to town. The hotel isn't "out of town" just not in town if that makes sense. Still, highly recommend, it is just a choice to make.

"Enjoyable Stay"

3
11/07/2016

I stayed at the Best Western Plus in Sedona for two nights with my family. The room and amenities were fine. We didn't spend too much time in the room, so it worked. It was a bit small for a family of four, but we made it work. Bathroom needed a bit attention, but we just looked the other way.

"Best Western Plus Inn of Sedona, excellent hotel, fantastic views and great services"

5
09/07/2016

Spent two nights in Sedona with my husband and 2 little dogs. Chose this hotel based on TripAdvisor reviews. Nice basic room with fabulous terrace for viewing the stars at night. Fantastic view and great services. We really liked the hotel, the staff was friendly and the location was perfect. I really recommend this hotel to everybody. Many thanks to Mrs. Joanie Durham from concierge services for a fantastic professional attitude. She assisted us to plan our ultimate Sedona getaway in only 2 days. We were very pleased with her recommendations and we will definitely come back.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the fantastic review! We're pleased to see you enjoyed your stay. Joanie is a gem and we're happy to have her on our team. She is grateful to have made your stay even better. We look forward to welcoming you back to Sedona. Sincerely, Jennifer Barraza Director of Sales

"Great hotel for family and dog"

5
08/07/2016

My family and I (including 3 young kids and a dog) stayed here for just one night, and we are already talking about returning. We were passing thru I-40 on a road trip, and chose to stay here rather than in Flagstaff. The drive from Flagstaff was not was I was expecting (long, windy mountain road), but the extra hour each way it added to our trip was definitely worth it. We stayed here primarily due to the fact they accepted dogs and it seemed like a good value. We arrived at night, and in the morning were treated to all the views we missed during the darkened drive. So amazing! My kids loved the scenery. Our room was at the end of the single story strip of hotel rooms (336), which gave us some good privacy and "noise insurance" with the kids and dog. The common area with fire pits accessed by the back door of the room was a very nice touch. Very unique, and all of us thought it was neat. It did rain all night, and rain got in through the back door. Not a big deal for us, but if you're a light sleeper it might be an issue. Breakfast was very good (best of the 3 hotels we stayed at during our trip), and all 5 of us were very pleased with the options. The bustling town center was a quick drive or shuttle ride (which we didn't have time to take advantage of) away. My husband was disappointed there was no room service since we arrived so late. The town was also shut down so we went to bed hungry. So be sure to grab a bite before 10pm. I loved their commitment to "green" practices. It was evident throughout the hotel and really fit the tone of the local area. Bonus cool points. Front desk at check in was friendly and easy. The check out ladies were not as friendly or helpful to me, but oh well. Next time we will plan our trip with Best Western Sedona as our destination and not just a pass through.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for bringing your family to Sedona. We're so glad to see you enjoyed your stay with us. We love it when guests arrive at night to awake to the breathtaking views in the morning. We have many pleasantly surprised guests. We're proud to have gained your loyalty and look forwarding to welcoming the whole gang back to the lovely red rocks. Safe Travels, Jennifer Barraza Director of Sales

"Nice"

5
08/07/2016

Spent two nights in Sedona. Chose this hotel based on Trip Advisor reviews. Nice basic room with fabulous terrace for viewing the stars at night with an adult beverage and added ambience with the firepit. Pool was great. Shuttle service took us to our restaurant and picked us up later. Loved it. Front desk was extra special. They placed a nice souvenir in the room for my sis and I since this was a special occasion for us.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great review! We are honored to have been a part of yours and your sister's special occasion. The views from the terraces are amazing and we're happy to share them with you. Thank you for being our guest. We hope you will return in the future. Sincerely, Jennifer Barraza Director of Sales

"Holiday Weekend in Sedona"

5
06/07/2016

My husband and I celebrated his Birthday this past holiday weekend in Sedona. I saw good reviews for this hotel and I decided to give a shot. I really like the hotel, the staff was friendly and the location was perfect. I really recommend this hotel to everybody

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Perla, Good morning. Thank you for choosing us as your hotel of choice. We appreciate your business and are happy to have celebrated your husband's birthday. We hope to see you again. Sincerely, Saara

"Wish we could've stayed longer"

5
05/07/2016

Tripadvisor served us well in helping us find this place...we requested third floor and had an incredibly beautiful view. (Everywhere in Sedona has some sort of great view I think.) Loved the terrace with outdoor seating and enjoyed morning coffee and evening drink there. Breakfast was great, served with smiles and offered many options for the family. The pool seemed small at first glance, but never got crowded. It feels a bit dated (updated obviously, but you can tell there's 'history' there) but it's very clean. Nice fridge and microwave. Front and back doors to the room with large windows are nice. However, not much privacy when blinds are open during day, but too dark when closed. Shuttle service is nice, but don't be a minute late or you'll be left behind. Overall, we loved the friendly and helpful staff. Loved the hotel and we hope to return.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Amy, We love it when our guests leave satisfied. I am delighted to see you enjoyed your stay with us. Thank you so much for the positive review, it confirms that we are doing a good job. It was a pleasure having you as our guest! Sincerely, Saara

"Sedona"

5
05/07/2016

I highly recommend this hotel in Sedona. The pricing was reasonable for the accommodations. The breakfast buffet was the best I have had in my 20 years of travel. Ask for a room on the third floor with a terrace. I was delayed a day on arriving due to a wild land fire and road closure. Summer took care of changing my reservations so I could still enjoy two days vacation and upgraded me to a room with a terrace. I am already planning my next vacation to Sedona and plan on stating at the Best Western Plus.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Sharon, I am so sorry to hear about the delay in your travel plans. I am glad Summer could help. We are excited to have earned your loyalty and look forward to your next visit. Sincerely, Saara

"Great Views"

3
04/07/2016

The staff was friendly, and the breakfast was had pretty much everything you would want. The rooms are a little hard to find at first due to the layout of the complex and rooms are small. There is a great place on the property that you can walk to, sit and enjoy the view, as well as the patio area off of the breakfast area. We found the WIFI to be very slow, they said they had the best in the area and it must be our phones. However, we were using a top of the line 1 year old laptop, so I was not impressed with that. It is a little pricey, but so is pretty much everything in that area.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good afternoon! Thank you for taking the time to leave us your review. I am sorry to hear about the slow internet. We normally have exceptionally great internet. We are pleased you enjoyed our terraces. We appreciate your input and hope you will be our guest again. Sincerely, Saara

"Wonderful views of Sedona at Best western Plus"

4
04/07/2016

Overall my family and I liked the best western! The staff was friendly and helpful. Wifi worked. Pool area was nice with lots of towels. The room was a good size and clean. After hours there was a delivery room service with sandwiches, pizza and salads The typical self service breakfast at Best Western with pancakes, eggs, fruit yogurt,cereals, breads, juices etc Best of all was the inviting comfy outdoor patio layout to view the amazing views of Sedona A MUST!!!!! Also you meet a lot of friendly travelers from all over the US and beyond I plan to return again!!!!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Greta, What a pleasure to read your review of our beautiful town and our hotel. Our new outdoor seating and fire pits are definitely guest favorites. We look forward to your next visit. We appreciate your business. Sincerely, Saara

"A Great Hotel"

5
04/07/2016

This hotel is in a great location. The rooms are up-to-date, the view is amazing and the breakfast is very good. The city of Sedona is beautiful. The employees are attentive and helpful. The place is well maintained and extremely clean. I plan on staying here again when I visit this great state in the future. There's also sufficient amount of parking. The area is quiet and in a very secluded location.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are so pleased to read your review. Your compliments really mean a lot to myself and our hardworking staff. When you do decide to come visit, please call us directly so we can ensure your reservation is just what you want. Thank you for being our guest. Sincerely, Saara

"The views are spectacular"

4
01/07/2016

We had an enjoyable stay. Let us check in early. Staff at front desk was very accommodating. Concierge was extremely helpful in helping plan some of the trips we went on. Loved the shuttle service. Driving in town is insane on weekends. Taking the shuttle is a stress free way to get into town. Driver was courteous and professional. Great breakfast! Request a room with balcony view. You won't be disappointed! Room could use a nightlight, bathroom light is way to bright if you have to get up in middle of night without disturbing anyone. Only negative was laundry facility. Only one washer and dryer. Had to wait excessive time for an open machine. Traveling in southwest laundry facilities are needed from time to time. Would I stay here again? You bet!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
When planning your trip to Sedona call us directly so we can give you our room options and prices. Then you can speak with our concierge and plan your sightseeing and tours. Our shuttle can take you anywhere within 3 miles of the hotel and save you the driving time. We are very glad to have received your recommendation. We hope to see you again. Sincerely, Saara

"2 different rooms in 1 week"

5
01/07/2016

My adult children and I stayed here 2 different nights in 1 week after visiting Sedona then GC then coming back to Sedona. Our first night was on the 2nd floor and it wS not great. Room very small for 3 adults. No place to walk in the room with our suitcases all around. Was disappointed. Went to the desk to request a bigger room for our 2nd night after our return from GC. They said all rooms are the same size but they would upgrade our room to the 3rd floor which is actually the main floor the way the hotel is situated. We were going to cancel our 2nd reservation but I'm glad we didn't. The 3rd floor room 333 was amazing and bigger than the 2nd floor room and we watched the sunset from our patio. BeAutiful!!! Breakfast was fine. Eggs, pancakes, potatoes, sausage, yogurt, fruit, cereals, oatmeal, bagels. What more could you want. Absolutely request rooms 325-335 and you will not be disappointed!!!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Nance, Thank you for your recommendation to other travelers. Our room are approximately the same size but we give our guests different options on different floors and locations. Our breakfast is a great way to start your day. I am glad we were able to upgrade you. Thank you for being our guest. Sincerely, Saara

"Great place to stay when in Sedona"

5
01/07/2016

We had a wonderful stay at the Best Western PLUS Inn of Sedona. The views from the terraces were amazing. We loved hanging out there and relaxing and star gazing at night. A full breakfast is provided. The food was excellent. I would definitely stay at this hotel again the next time I go to Sedona.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning! We are glad to have earned your business. Our terraces are so nice and relaxing. We hope the rest of your travels are as wonderful. Thank you, Saara

"Nice hotel rooms and a reasonable price."

4
30/06/2016

This hotel is on a hill and has no elevator to go between floors, only stairs or a steep path. Nice pool but no shaded umbrellas or overhangs. Good free breakfast bar in the morning. A drive away from the main restaurants and downtown but they have a free shuttle to take you to many local places.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Jerry, Thank you for being our guest. While we do not have an elevator we do offer different floors and room types for guests with walking difficulties. We always recommend guests to call the hotel directly to get the best and most accurate information on the rooms and their locations. Our shuttle goes within 3 miles of the hotel and covers many popular areas. We are grateful for your business. Thank you, Saara

"Beautiful View"

5
29/06/2016

The front desk personnel were so welcoming.....and the hotel is so cool how it is built into the mountain There were terraces outside our room and so nice to sit out there next to the fire pit and relax and see the magnificent view. Breakfast was on main level in a separate building which was so nice. Great variety of food and plenty of tables. I highly recommend.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Carol, All of us here at the Inn of Sedona greatly appreciate your review. We really appreciate your recommendation. Thank you, Saara

"Terrace view from rooms looking east at the Red Rocks above and the town below"

5
28/06/2016

We really enjoyed our stay at this hotel. The facility is wonderful and has a great location, built into the side of the hill, with a nicely furnished terrace providing views of the Red Rocks. The rooms are comfortable and most open out onto the terrace with the great view. The breakfast is well-done, with many options and a nice, helpful staff. There is even a great view from the pool.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the great feedback regarding your stay with us. It sounds like you had a memorable time and we are happy for you. Thank you for utilizing the outdoor seating and the complimentary breakfast. We hope we've gained your loyalty and will have the opportunity to welcome you back to the red rocks! Safe Travels, Jennifer Barraza Director of Sales

"Western visit"

5
27/06/2016

Great view at this motel. Three levels so be prepared to do stairs or hills. If you have a mobility problem I would request an lobby level room. Staff was very helpful and we were able to check in early.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the kind review! We're honored to have been a part of your western visit. We love that you enjoyed the views and received great service during your stay with us. Meeting guest expectations is our goal and I'm glad you were satisfied. Thank you for being our guest. Sincerely, Jennifer Barraza Director of Sales

"Amazing!"

5
27/06/2016

Best hotel! Amazing views at Sunset and Sunrise. Was so much fun to sit on the terrace next to the fire pit and relax at night. Their breakfast was out of this world.. Definitely will be back and will stay here again.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
We're so happy to hear you enjoyed the newly added fire pits and soft seating on the terraces during your stay with us. We have to agree our views are amazing and we're proud to share them with you. Thank you for the great review. We look forward to your return to the lovely red rocks. Warm Wishes, Jennifer Barraza Director of Sales

"Wonderful View of the Red Rocks"

5
27/06/2016

Loved this hotel. Front desk and breakfast staff did a great job! Nice breakfast with lots of choices. We were upgraded to a room with a view of the Red Rocks which was a pleasant surprise. Great location and great hotel! Highly recommend this property.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the fantastic review! We're thrilled to see you enjoyed your stay so much you plan to recommend our property. To us, there is no greater compliment than your recommendation. We're glad we could offer you an upgrade and that you appreciated it. We look forward to welcoming your friends and perhaps yourself to the lovely red rocks in the future. Safe Travels, Jennifer Barraza Director of Sales

"Best Western Inn of Sedona"

5
27/06/2016

Great hotel and staff with breathtaking views! Wonderfully maintained facility in the center of downtown Sedona featuring beautiful comfortable rooms overlooking the Red Rock vistas that Sedona is known for.

"Good views and away from town."

5
26/06/2016

The location was wonderful with views on all sides. They have very nice decks for public access. They are great and well laid out but it would be fantastic if they had 2-people sets for people who want to sit in pairs. The balconies are very popular, comfortable and have a gas-fed fire. We just noticed either large groups at one or a single couple having 3-4 couches to themselves. The rooms are very modern and nice looking. The breakfast is the best part in my opinion. Most continental breakfasts are lacking, this was very nice and gluten free. They had many options for every taste. Very well staffed and well tended. I would stay here again but the rate was higher than I usually budget for. It's all about location.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Jorge, Thanks for your kinds words and the time you took to share them with us. It is great to hear you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Sincerely, Saara

"Decent hotel"

4
26/06/2016

Visiting Sedona is about the walks, the scenery and the breathtaking views rather than the hotel but if your going to stay for a couple of nights you should consider this place. Friendly staff and well located, the rooms are comfortable and adequate rather than anything special but there are nice touches such as large terraces with stunning views and fire pits which are lit each evening (yes you really do need them!). Breakfast is no more than adequate and they provide plastic cutlery (!) Worth looking at.

"A Good Find"

4
25/06/2016

Stayed for one night,very friendly staff,good service.Comfortable rooms and beds. Used our own car,but shuttle bus available if required.Good breakfast. A good value for money stop over. Recommend for a longer stay,to use the pool and relax.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are very grateful for the guests who choose our property. We want to share the beauty and grace of Sedona with all it's visitors. We hope to see you again. Sincerely, Saara

"Best Place to Stay in Sedona"

5
23/06/2016

From the moment we stepped into the lobby to register until we left, everything was great! The rooms well appointed, clean, beds very comfortable. Door to the terrace opened to a view of the red rocks. The propane fire pit was a nice touch. The pool area was in a good location, clean. The breakfast changed up a bit each day, was fresh and delicious. The location was close to all attractions- things to see and do. They offer a trolley into town, but we used our car because we were already out and about. Staff were very friendly and helpful. We were there in May- perfect weather! Loved it!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Loyce, Your review is very nice. We are pleased you enjoyed your stay at our property. We hope the rest of your journeys were as enjoyable. Thank you for choosing the Inn of Sedona. Sincerely, Saara

"Very Pleasing Stay"

5
22/06/2016

The outside of the hotel fits well with its surroundings. My first concern, however, was that it the hotel was not in the "main" part of town ("uptown"). I was concerned about having to drive each day to uptown and locate parking. However, this hotel offered a free shuttle to uptown. This made it great. The room was nice, very clean. We also had a room with a view of some the beautiful rock formations.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Richard, I am so pleased our hotel met your expectations and that our shuttle was so useful to you. We hope you will come stay with us again. Sincerely, Saara

"Superb...and those views!"

5
21/06/2016

We just finished a 5 night stay at this BW and I could not be happier! We had a king room on the 2nd floor. The view from our window and shared balcony were amazing! PROS •Clean room •Comfy bed •The views! •Soft seating around firepits on our balcony. Very comfy and we spent several nights relaxing out there and enjoying a beverage. •Good water pressure in the shower •Nice, hot water •Fridge and microwave in room •Keurig coffee pot in room •Awesome blackout curtain that blocks ALL light/heat (makes it easy to sleep in!) •Free GOOD breakfast! I don't understand why some reviewers complain about this breakfast. It's the best free breakfast I've ever had at a hotel. Every morning there is a selection of scrambled egg dishes, sausage and turkey sausage, sometimes bacon, potatoes, fresh fruit, 3 types of cereal, greek vanilla yougurt and regular vanilla yougurt, made-to-order pancakes with 3 syrups to choose from, assorted breads and bagels plus all the stuff to go on them. There was also oatmeal and a cool toppings station for your oats/yougurt that included granola, raisins, dried cranberries, chocolate chips, coconut, nuts, brown sugar. Also, fresh hot coffee, apple and orange juice, and water. We had breakfast here every morning. A great way to start the day and you can't beat the price! ?? CONS •Only 2 outlets in the bathroom, both by the sink. Not a big deal, but I wish there were more on the other side of the vanity. Overall we were very happy with our stay. I would definitely stay here again and recommend it to all you Trip Advisor readers. You can't beat the views or location...close to everything without being in the hustle and bustle. The prices here are also significantly lower than other hotels in the area. TRAVELER TIP: Do NOT book through Booking.com! I would recommend calling Best Western and booking directly through them. Booking.com messed up my reservations twice. On my end it showed I had booked 1 room for 5 nights. On Best Western's end, it showed I had booked 6 rooms! Neither one of our faults...just the 3rd party booking. It made check in a bit tense.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for the fantastic review! It is such a pleasure to hear about the amazing time you had during your stay with us. We love that you enjoyed the breakfast. We're extremely honored to have gained your loyalty and recommendation. Sincerely, Jennifer Barraza Director of Sales

"A really good place"

4
19/06/2016

I like that BW very much. Superb view, very calm and still at 10 min from down town. The place is clean and personnel is warm and devoted to make you happy. The breakfast is pretty good! Ps: I prefer that BW versus the one more downtown. I recommend ...I will return for sure !

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Mike, Thank you for your most recent review regarding your visit. I'm grateful you took the time to tell us how we did. I'm also very pleased you enjoyed your stay, we can't take credit for the views but I'm pleased you found the service to be positive. Sincerely, Saara

"Relaxing in Sedona"

4
19/06/2016

Couldn't ask for a more breathtaking view upon arrival to Sedona. It was my first time in this special city and the view and the nice big terrace with large patio furniture and fire pits just made this trip more enjoyable and special.

"Patio Views are Outstanding"

5
18/06/2016

The Skinny: Parking: free paved lot Breakfast: free Bed: comfy Sheets: cool, crisp Towels: plentiful Water Pressure: good Fridge: yes Pool: yes Bonus: Dog Friendly We stayed here for one night while we were on our Southwest Trip. Despite a fire north of Sedona, the views on the patio were outstanding. When we checked in we were given a pet friendly room on the lower level away from the mountains. My hubby really wanted a view so we paid $40 extra to be on the mountain side. Be advised the rooms on that third level don't have big picture windows, they have lovely terraces with big comfy patio sofas and fire pits to enjoy. Our room was very spacious and came with a fireplace! We didn't use it since it was super hot but it is a nice feature. The King bed was very comfortable and our room was very quiet, we heard no one! The front desk gave us a great list that had many restaurants listed on it that allow doggies on their patio. So thoughtful!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Melobeam, Thank you for being our guest and giving us your input. Due to the extremely hot summer months we aren't able to install big picture windows, its too hot and we can't cool the rooms off enough. We are glad you chose us to be your pet friendly hotel during your stay in Sedona. Thank you again. Saara

"Wonderful views make this hotel memorable"

4
17/06/2016

Based largely on the reviews on Tripadvisor, we decided to stay at this hotel for one night during our recent trip to Arizona. The views from the upper decks are mesmerizing, and when in Sedona, it's all about the views of the red rock landscape. We stayed in room 204 - at most properties, you would expect a walk up the stairs to get to it, but at this property, you walk down the steps from the parking lot level. A premium is charged for rooms with direct access to the viewing deck. We took advantage of our room location by picking up our dinner at a local grocery and eating at one of the tables on the deck - I doubt any restaurant has better views . Our room was a traditional, motel-style room with two queen-sized beds and the bathroom area at the back of the room. It was more expensive than we would have been willing to spend if not for the view, but it's SEDONA! The beds were very comfortable, the room was clean and in good shape, and it was quiet. We really liked the breakfast - located in a separate building with a large eating area. All of the staff were friendly and helpful.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
It sounds like you had a truly enjoyable stay with us and we are so glad to hear it. Sedona is a magical place with so many places to explore and visit. We appreciate you review and are grateful for your business. My Best, Saara

"Balcony views to die for"

4
15/06/2016

The red rocks of Sedona are the highlight of any Sedona trip so when you step out of your room onto the balcony you will most pleasantly surprised with an amazing view. This is a lovely modern hotel with big spacious rooms and most rooms such as the one we had on the 3rd floor had a balcony with incredible views. Excellent customer service and a very nice foyer and business centre to use. The breakfast area was very good and the location to all the restaurants and shopping was great too. They also provide a free shuttle service to use in the evening which we took advantage of. Great stay.

"Accommodating Personnel!"

5
15/06/2016

Front desk was welcoming and efficient. Even called our room after one hour of check in to ask if everything was to our expectations. Rooms had beautiful views and great beds! Breakfast was also very good. Only disappointment was the jacuzzi which was luke warm but when mentioned staff said they would get right on it. Overall - would definitely stay there again. Concierge was very accommodating with helping to plan side trips, etc.

"Nice job Best Western"

4
15/06/2016

I had not stayed at a BW in years. But, the price, reviews and location looked good. I was not disappointed. In fact, I was impressed. The terrace rooms are nice, with great view of the red rocks. The front desk service is excellent. They also have their own concierge which makes it very convenient for booking tours. Breakfast is just ok, we opted out on our third day if that says anything. We were going to stay at the Hampton down the road, but changed at the last minute. I preferred the BW location over the Hampton.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
We're so happy to see you enjoyed your last minute change! We really do have unbeatable views and we work to provide excellent customer service. I'm glad you were able to experience the best the Inn of Sedona has to offer. Please come back and visit soon! Safe Travels, Jennifer Barraza Director of Sales

"Great hotel with fantastic views"

5
15/06/2016

This was our third stay at this beautiful property. The rooms are great, and we love the amazing views of the red rocks from the terrace. Fire pits are lit in the evenings, and you can share the views and conversation with your fellow travelers. Good beds & breakfast & helpful staff (Jenny was super!). Didn't take advantage of the free van service or concierge on this trip, but it's a great service when needed. Highly recommend.

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your 5 star review! We're proud to have gained your loyalty. We appreciate your comments about our staff and hope to welcome you back in the future. Thank you for sharing your wonderful experience with us. Sincerely, Jennifer Barraza Director of Sales

"Fantastic view from room!"

5
13/06/2016

Our room looked out on the red rocks of Sedona--fantastic view, and right adjacent to one of the terrace sitting areas, where they light fire pits at night. The room was large, the bed comfortable, and the hotel was really beautiful.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
HI! Thank you for your glowing review of the property. We strive to be successful in guest satisfaction and are pleased we met your needs. We'd love to see you again. Sincerely, Saara

"Plusses and minuses"

3
13/06/2016

First, though the prices are high because it's Sedona, this is a very average motel. The room was cramped, breakfasts were edible, pool was tiny and very dirty with debris pooled at the bottom. Other minuses were a poor hair-dryer, no microwave in the room, fridge but no freezer, could not get early check-in, had to haul luggage up a half-flight of stairs, indifferent cleaning staff who blocked walkway with cart and dirty linens. Plusses: beautiful Sedona mountains visible from most of the property, very helpful congierge (after a longish wait), convenient property, quiet at night, more reasonable price than many other properties.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for completing your review regarding your recent stay at our property. I am so sorry to hear about your experience during your stay with us. We strive to make sure our guests are comfortable during their visits with us. During the summer months we tend to have high winds which blow debris into our pool. Rest assured it is cleaned daily. All of our king rooms and third floor rooms have microwaves and we do have one in the lobby. We aren't always able to accommodate an early request due to guest's not departing on time. We also need to allow our Housekeeping and Maintenance staff time to service our rooms between guests. We offer different levels and price points for our guests to choose the room that best works for them. We recommend the top floor rooms for guests who can't navigate stairs or sloping sidewalks so their stay is more convenient. We appreciate you input and hope you will stay with us again. Sincerely, Saara

"Great place to stay."

5
13/06/2016

A clean motel with superior views and a good breakfast. There were very comfortable beds and a clean bathroom with updated shower etc. The pool was clean. I had not stayed at a Best Western for a while. This was a place I will stay at next time and would gladly recommend to friends.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Douglas, Good afternoon! Your comfort is one of our most important items. We have just recently replaced all of our mattresses and keep up to date on room items. Earning your loyalty means a lot to us. Thank you, Saara

"entry to sedona"

4
13/06/2016

nice hotel, very comfortable, convenient location with shuttle van, concierge was great, complimentary hot breakfast had good selection, tremendous views of Sedona from patios, good home base to explore from

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Richard, Thank you for choosing us for us as your home base. We are thankful for your business and look forward to having you as our guests again. Sincerely, Saara

"Decent stay /comfortable/management very adjusting."

4
12/06/2016

I stayed with my son for two nights and three days. The hotel is clean decent and comfortable. Breakfast was good not something out of the way. I paid 219+ tax altogether 528$ for the stay. I feel the breakfast can be improved with more choices. and the ambience in the room can be made even better. The walls were not clean. Although the hotel staff were very accommodating and kind. I wanted a change of room and then backed out once they confirmed they were very cool about it. The best thing: shuttle very convenient.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning and thank you for the review. I am sorry to hear about the dirty walls in your room. We appreciate your comments on how to improve our rooms and our breakfast. Your input is important to us. Thank you for being our guest. Sincerely, Saara

"Sara"

4
12/06/2016

This is a very nice, cute hotel nestled away from the main road. It was quite comfortable and quiet, with friendly and helpful front desk staff, a really good breakfast and a great little pool. The only complaint I have is that we found a roach in each bathroom, and the bathrooms were quite small. If staying in Sedona I would recommend this Best Western.

"Brilliant architecture..."

5
11/06/2016

...rather than a soaring lobby decorated with orchids makes this hotel very, very special. Built ingeniously to make a greatly contoured piece of land a big advantage. The rooms are layered down slopes, each room with a distinct exterior location, not just another door opening onto a long dreary corridor. Huge visual access to dynamic Sedona views! Housekeeping is meticulous and observant. Noticed day one that we used up all the coffee and left extra. Room (#321) is large, well decorated, two easy chairs facing a working gas fireplace. Unusually effective, quiet air conditioning. And larger than most, but not huge, well equipped bath. All in top order. Just outside our "back door" an open air seating area with table, chairs, sofa, gas fire pit are so invitingly relaxing we decided to spend a whole afternoon enjoy it rather than racing around to a few more of Sedona's exceptional attractions. Breakfast is ample, fresh, well attended but offering more variety might be appropriate for a hotel of this elevated stature. Photo is taken from our "back door." "Front door" opens to a landscaped parking area.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Pedro, I can't say thank you enough for this glowing review! I don't know if you realize how much your review will mean to future travelers. You've painted a wonderful picture of our hotel and the surrounding areas. I hope that you will be staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Saara

"Best Western Plus of Sedona"

4
11/06/2016

Comfortable, clean, nice breakfast and staff. Nicely located just 5min. outside of the busy downtown area of Sedona. Nice restaurants nearby. The Cowboy Club is a must for fantastic fillets and elk chops from New Zealand. Thai Spice, the Golden Goose Havalina Cantina and Paleo Grill Brio also a must for great meals. It did need improvement of additional shaded areas around the pool.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear David, We are so pleased with your review. It looks like you had a great time in Sedona and got to visit many places. We look forward to having you as one of our treasured repeat guests and seeing you here in the near future! Sincerely, Saara

"Nice location, great views"

4
10/06/2016

My husband and I stayed here for a few nights. It was a fine hotel. Nothing spectacular but nothing bad. It was a bit pricey for what we got but I think that was expected in a touristy town. Pros: -The fireplace in our room was nice, easy to work, put out A LOT of heat -The outside firepits were a nice touch. Not much heat is generated but the atmosphere is great. -Staff was friendly -Comfortable bed -Good location Cons: -Our room was on a corner right next to an event place and our first night there was a wedding...that was loud...until late. -The pool is tiny. -Decent breakfast but it is the same everyday with no variety. Overall it was what we expected. We spent a lot of time away from the hotel and it was a fine place to relax after a busy day in front of a fire.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Anika, Thank you for your review and comments. I am sorry to hear about the noise from the wedding party next door. I am glad that you enjoyed the terraces and the fire pits. Your relaxation is important to us. Thank you again for being our guest. Sincerely, Saara

"A little long in the tooth."

3
08/06/2016

You're paying for the view. The hotel needs some sprucing up. Cobwebs on the lights and the rug needs cleaning. A/C is loud. Staff was friendly but the hotel shows it's age. Parking is awkward. Bathroom is small. Pool is tiny.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Cynthia, I am disappointed to see that our hotel didn't meet your expectations. I will be bringing the housekeeping issues to the attention of our Executive Housekeeper. I will also have the HVAC unit in your room serviced. Your input in important to us so we can continue to improve our property and our service. Thank you for bringing these items to our attention. Sincerely, Saara

"Could be cleaner"

3
07/06/2016

It's an average room. Double beds. But there are large dirt marks on the walls and carpets. Furniture is scuffed and the view out of the window is a dumpster of old mattresses. Smells bleachy as if something bad happened here. Would not choose this place again. It's fine for a night but glad we're not staying longer.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Joyce, I am sorry to hear of your disappointment during your stay. I will be speaking with our Executive Housekeeper about the issues with your room. We offer 4 different price points and room location for our guests to choose from. We do our best to offer choices for our guests so they can choose a room that best suits their needs. It appears you chose to book our most economical room which does not have a terrace nor does it have views. Its our sincere wish for you to come back and be our guest again and have a third floor terrace room. Please call the hotel directly and speak with either myself or Jennifer Barraza to make your reservation. We want to provide you with our signature customer service. We look forward to receiving your call. Sincerely, Saara Ronan

"Can't beat the views"

4
07/06/2016

The views are outstanding, rooms can be pricey we were there for a wedding so we got group rate. Check in was a nightmare, we had arrived early - not a big deal to us we could stay with someone else In our group that was already there and checked in, we just asked for a ETA on the room being ready - nothing no one could give me an ETA - the front desk was busy so the concierge was helping us, and was not helpful at all, she kept wanting to call me on my cell ( its LD for me to get a call down here) I asked her to call the room of the friends we were with...nope...just tried to get my cell number, or suggested I keep coming back every 20 mins to see if its ready - in all my years working at a hotel never have I not been able to give an eta on room check-in. few hours later we get checked in, got an upgraded room which was nice - put our stuff in the fridge and left for dinner. Came back everything in the fridge was warm...fridge broken - maintenance fixed it super fast which was great. Everyone in the group enjoyed their stay - some rooms had the cleaning card to pick what service if any was needed to the rooms each day. Everyone loved the breakfast and the staff at the front desk. Overall a good stay - I did find it weird that the sales manager never bothered to check in to see how the stay was - during or after the stay....

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Beth, Thank you for being our guests for such a joyous occasion. I am sorry that you were unable to check in early. We have a scheduled check in time of 4 o'clock to give our Housekeeping staff and Maintenance staff time to service and maintain our rooms. We want your room to be ready to go and not have any issues. I apologize for any miscommunication on when your room would be ready. There are many factors that will determine when a room is ready for check in. I am glad you were able to receive a complimentary upgrade with your reservation. I am sorry for the issues with your refrigerator. We appreciate your input and comments and look forward to having you as our guest again. Thank you, Saara

"Stay here."

5
07/06/2016

This hotel is a quick drive to the little town of Sedona. It's lovely. The rooms are a bit small, but who cares. The staff here is wonderful. The breakfast was great. The pool area was wonderful. The views from the patio behind the rooms was glorious. They filled our cooler with ice when we departed. Everything about this location was top notch. This is an ideal location for motorists headed in and out of Sedona. I highly recommend.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your recent stay at the Inn of Sedona and for taking the chance to rate our hotel on Trip Advisor. We are so happy to read from your comments that you have enjoyed your time with us. We are looking forward to welcoming you back again soon. My Best, Saara

"Sedona - easy stay"

4
06/06/2016

The rooms were clean and they have a beautiful shared deck off the rooms with fire pits with a beautiful view. Free breakfast has all the basics and is easy to navigate. Lots of seating indoor and has outdoor as well. The hot tub is nice and large. Not walking distance to the main strip, but easy enough to get back and forth. Nicer than the Best Western Arroyo which is right on the main Sedona strip and more expensive.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We really appreciate your wonderful comments and the time you took to leave us your input. Our terraces and fire pits really put us a notch above the rest. To be able to sit out on our cushioned seating by the fire, taking in the spectacular red rock views is the way to really enjoy Sedona. Then come see our concierge and plan your days and evenings. We'd love for you to come back and visit in the future. Sincerely, Saara

"Good location, had what we needed"

5
06/06/2016

The price was right for this hotel in a great location with wonderful staff, a good breakfast and views of the red rock. The rooms are nothing special but adequate and we appreciated the pool in the afternoon when it was over 100. Wish they had umbrellas by the pool area but after 1pm, the corner has a little shade. We came for Sedona and some tours, not to stay at a resort so this worked very well.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Stacey, We appreciate your business and you taking the time to give us a review. Our staff works hard to provide great service and give our guests the time and attention they deserve. The reason we don't have umbrellas at the pool is due to the winds. We have tried before and the end result is negative. We hope the rest of your journeys are as enjoyable and we hope you will be our guest again. My Best, Saara

"View is awesome"

4
06/06/2016

Staying here is all about the views. Rooms are clean but a little small for 4 people. At times didn't feel like hotel was very kid friendly but that was due to the adults wanting quiet. Enjoyed our stay, but pricey.

"Overpriced"

3
03/06/2016

nothing special about the room for price charged; likely better value at a Hampton Inn. Would prefer ordinary soap in the shower to the refillables. Access from the highway confusing with two entrances off highway

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear David, I am sorry to hear about your unhappiness with our property. Sedona is a resort destination and room rates here do tend to be more than in a regular city environment. We are proud to provide value to our guests with our extensive amenities. We chose to go with refillable bathroom products to be more ecofriendly and reduce waste. I apologize if you were confused by our multiple access points. We do our best to give guests the best and easiest directions to our hotel. I again am sorry to hear about your disappointment. We hope you will give us another opportunity to have you as our guest in the future. Sincerely, Saara

"A pleasant surprise"

5
03/06/2016

We booked a one night stay here on our way back to Tucson just to have a quick little stay in Sedona. The hotel was great! Nice, quiet room with an absolutely wonderful patio area out in front of the rooms with very nice furniture and gas fire pits. The outside sitting area was so nice that we went and got cheese and wine and spent hours outside at sunset admiring the breathtaking views. We wished that we had planned to stay longer. Nice sized room with a refrigerator and a coffee maker. Pleasant and clean breakfast area, quick and efficient check-in and a shuttle to most location in Sedona.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
What a nice review! We are so happy you liked our terraces, seating areas and fir pits. Sounds like the wine and cheese were a nice ending to the day of exploring. One of the benefits of our shuttle is you don't have to fight traffic and you can use it to get to some of the most popular areas. We are pleased to have provided you with friendly and efficient service during your stay with us. We wish you safe journeys. Thank you for being our guest. Sincerely, Saara

"Excellent Place to Stay in a Beautiful City"

5
02/06/2016

The staff were very nice and helpful, especially since we did not have reservations and were searching for a nice place to stay. We ended up getting a room on the top floor with a view of the mountains and the sunrise. This was truly a magnificent way to start the day. There were also fire pits built into the hotel that we enjoyed in the evening. The breakfast is not your average free breakfast. It is a hot, nice meal to start the day off with. The pool area is kept nice, but is small though that did not bother me. We were there to enjoy this beautiful city and views. This was a nice experience for our Anniversary. Highly recommended.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Happy Anniversary from all of us at the Inn of Sedona. I am pleased to hear we were able to accommodate you without any notice...and to get you a third floor room! Those fire pits are sure our guest favorite and what a great way to unwind than sitting on a big open terrace, magnificent views, sunset by a fire. We hope you will come see us again. Have safe travels and an awesome day! Sincerely, Saara

"Exceptional stay at BW Plus Inn of Sedona"

5
01/06/2016

Stayed at BW Plus Inn of Sedona the first week of May 2016. Exceptional lodging, staff, breakfast!!!!! And the views from the terraces are truly million dollar views! Can't say enough great things about our stay and the wonderful experiences in Sedona and the Grand Canyon. I would highly recommend visiting Sedona, and, of course, staying at BW Plus Inn of Sedona! Can't wait to get back there. And when I do, no question, this is where I'll stay. Thank you for the wonderful vacation.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Sue, What a great way for us to start our day! Your review has brought a smile to all of us here at the Inn of Sedona. We are pleased you enjoyed your stay and we eagerly anticipate your next visit. Until Next Time, Saara

"Great Expirence"

5
31/05/2016

This was an excellent hotel in Sedona. Super friendly people and their breakfast foods selection is great. Rooms are exceptionally clean and decor is beautiful. I'll stay there again next year and recommend it to my friends and family.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Frank, Thank you for your recent stay at the Inn of Sedona. We appreciate your comments and are grateful for your recommendation. We sincerely hope you will be our guests again in the future. Sincerely, Saara

"way over prices"

2
31/05/2016

sheets dirty wit pubic hair and lipstick, return shuttle complicated and front desk staff gave inaccurate information conerning pickup. Nice patio overlooking red rock area. rooms small. bed lighting for reading poor.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am very disappointed to hear about your stay with us at the Inn of Sedona. We normally boast about our excellent Housekeeping Staff and their excellent work. I don't know what happened or how it did but rest assured we will be looking into every avenue to assure something like this doesn't happen again. I will also be coaching our Front Office Staff to ensure everyone is giving the most accurate information on our shuttle. We can also look into a higher wattage light for guests to read by. I am truly sorry about your stay with us. Thank you for bringing these items to our attention. Sincerely, Saara

"Penny"

5
30/05/2016

Wonderful experience our room was amazing,clean and comfortable. The staff service was excellent!!! Always,very accommodating with any questions or needs.The veiw was grand,easy to get to and from downtown Sedona. The complimentary continental breakfast was fantastic.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We are so excited to see your review. Our staff is very proud of our property and each person works hard to create a positive experience for each guest. Loving our area and our jobs makes it easy to share this wonderful town. Thank you for being our guest. Sincerely, Saara

"Nice hotel in Sedona AZ"

5
30/05/2016

This Best Western Plus offered very good value for the price. Our room offered wonderful views and an outdoor patio and fire pit near by. The hotel was close to shops, markets, restaurants, etc. so walking possible if one was tired of driving or had no car. There was also a hotel van available to take guests to many locations and a pool.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We truly appreciate your great review of our property. We are proud of our central location, being close to shops and restaurants. We also have our complimentary shuttle which can take guests to Uptown Sedona or Tlaquepaque. Thank you for being our guest and come see us again soon. Sincerely, Saara

"Great Place"

5
29/05/2016

We stayed here for our wedding weekend. Great size and look of the room. There was plenty of space for my husband and his groomsmen to get ready. I loved the tub and showerhead! Our toilet did get clogged at one point, but staff was very quick and responsive about fixing it.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning! We are so pleased to hear your stay was enjoyable. Sedona is a great place for a destination wedding and the views just can't be beat. We have many wedding parties book groups here at the hotel and we are happy to be part of such a joyous occasion. We look forward to having you as our guest in the future. Sincerely, Saara

"Outstanding Stay in Sedona"

5
29/05/2016

Our whole visit was wonderful! The room, views, breakfast, and service were all fantastic! The bonus was to have complimentary van service to restaurants and shopping. I would definitely stay at this hotel again!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
WOW! We are so incredibly pleased that your entire stay was wonderful. Knowing you would be a repeat guest is very important to us. Our staff loves their job and each of them take pride in our property and our customer service. We hope you will come see us again soon. Sincerely, Saara

"Excellent value"

4
28/05/2016

This is a reasonably priced Sedona hotel in an excellent location. We were lucky to have a beautiful view. The buffet breakfast was good with two types of fresh scrambled eggs. They also have appealing outdoor seating with fire pits. The room was n the small side but nicely appointed and clean.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Stephanie K, Thank you for being our guest. We are grateful for your business and your compliments. We have some wonderful views from our four terraces. Our complimentary hot breakfast buffet has many delicious items to start your day. We are glad that you enjoyed sitting by our fire pits. We hope your travels are wonderful. Thank you, Saara

"Views Galore on East side"

5
27/05/2016

Really loved the spectacular views from our room on the east side terraced rooms. It's about a mile from the main drag but they have a FREE SHUTTLE to town...tipping encouraged. Breakfast is good. Best advise is to stay on the eastern side to get continual changing views. Serene.

"Breathtaking views of Red Rocks!"

5
27/05/2016

My husband and I stayed for 5 nights. Must try & get 2nd or 3rd floor level room with view of Red Rocks! They have free breakfast but hard to do with Coffee Pot restaurant down the street. They have firepit that they light every night around 7 30pm & you can see a lot of stars. Room comfortable with small fridge & microwave to heat up leftovers. Would definitely stay here again!

"Room with an awesome view"

5
26/05/2016

Set in the red rock mountains of Sedona, this property was beautiful. Spacious outdoor patios took full advantage of the unique formations. One could see several distinctive structures from these areas. The room was very comfortable and clean and had all of the necessary supplies. The staff at the desk was exemplary. We were given bags of water and granola bars, and offered all sorts of directions and information about places to visit. We will be back....this visit was too short!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Carol, We love it when our guests leave satisfied. I am delighted to see you enjoyed your stay with us. Your positive review confirms that we are doing a good job. We look forward to your next visit. Sincerely, Saara

"Great location, stay on the third floor."

4
25/05/2016

Wonderful views, lovely outdoor courts with fire pits for night gatherings. Free shuttle and close to many good restaurants. Large clean rooms, and good breakfast. First floor is difficult to load/ unload bags, so staying on the third floor a must. Pool was suppose to be heated but was not.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Candace, Thank you for your review. We appreciate your compliments on our fire pits, rooms and breakfast. I apologize for your difficulty in loading and unloading on the first floor. I understand your frustration and we too wish we had the ability to put in an elevator but we don't. For ease of access and parking our third floor rooms are the best ones to reserve. Our pool is heated but it appears there may have been an issue while you were our guest. I will contact our Chief Engineer and have him check the pool heater just in case it is not functioning properly. Thank you for being our guest. Sincerely, Saara

"Over priced and ordinary"

3
24/05/2016

Stayed one night. The external appearance looks upmarket and in keeping with the affluent town. It's prices reflect this. However this is basically a very ordinary motel. Rooms are what one might expect. Free parking, wifi and coffee machines. Although it describes itself as 'Plus' I fail to understand what this means. They do not serve dinner and the breakfast was awful. The breakfast room was dingy, small, dark and the food on offer not much better. Although they give you a complimentary breakfast, the room prices are high so the cost of the food is I think part of your room charge. For breakfast one uses plastic cutlery on paper plates - all disposable so they save on paying someone to wash the dishes. I was very disappointed considering the high charges for my basic room. I ate in a wonderful Mexican restaurant for dinner. The best Mexican I have had.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
I am sorry to hear that you didn't enjoy your stay. We work hard to create a positive and welcoming feeling at our hotel. Our hotel is not a Premier and those are the hotels that offer a restaurant on site. Our hotel offers a deluxe complimentary breakfast buffet that is cooked fresh daily. We do offer many items on our breakfast and normally our guests rave about breakfast. I am sorry that it didn't meet your ideals. Due to space limitations we are unable to install a dishwasher which is preventing us from using china ware. Sedona is a resort destination and the rates are higher than other in city areas. I again am sorry that you didn't enjoy your stay with us. We hope you will give us another opportunity to show you that we do care and you are important. Sincerely, Saara

"Great views and great staff."

5
23/05/2016

I booked 12 rooms for a wedding. The staff was extremely helpful throughout the process and responded to calls and emails in a timely manner. Rooms are clean and staff was very helpful. Pet-friendly as well. The views are amazing from all rooms!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Wendy, Good morning and thank you for your great review. It was a pleasure to have you and your group stay with us here at the property. We hope to see you again in the future for another visit. Thank you for being our guests. Sincerely, Saara

"We're Coming Back!!"

5
22/05/2016

We had always regretted not staying a night here, having first driven through the town in July 2007. On that occasion we had an itinerary to follow and it was impractical to change our travel plans to stay here (although we did consider it then). So on a return to the US we decided to right this wrong and thought about both Best Westerns. There is a considerable price difference between the 2 so we opted for this one. It is a little way out of town but in my opinion, worth it as the views trump that of the more expensive counterpart. Just a quick word on the scenery around Sedona - stunning and we've done most NPs in the West. That said it is within spitting distance of other restaurants, Safeway's and Starbucks. We didn't use the pool as we had just arrived after a flight from the UK and were dead on out feet by 8 but had a look the next morning and it looked fine. People were sunbathing on the sunbeds at 8am so it must have been good. Breakfast was excellent, one of the best we have had. We're still here in the US and are changing our travel plans to show our sons with their girlfriend & wife (who are coming over for a few days at the end of our holiday) the beauty of Sedona and will hopefully get reservations here.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Your truly have made our day. Thank you so much for this lovely endorsement regarding our property. We want all of our guests to feel the welcoming environment of Sedona and our wonderful staff. We look forward to a visit from you again in the future. Sincerely, Saara

"A perfect hub for exploring the Sedona area"

5
22/05/2016

This hotel is top notch in service and room quality. The view from most of their rooms is amazing. It is a good hub for exploration of the area with a good hot breakfast included with the room. In addition, I have used their concierge service for booking various tours and it is excellent. It is some distance from downtown, which contributes to a very nice relaxing atmosphere in some of the most beautiful terrain in the world.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Terry, Thank you very much for choosing to stay with us on your recent trip to Sedona. I am delighted to learn of how much you loved your time with us. Thank you for your wonderful praise. It's such delight to know were happy with our services. We'd love to welcome you back in the future. Sincerely, Saara

"Incredible service, incredible place"

5
22/05/2016

The accommodations are exceptional inside and out. The outdoor patios allow you to admire the outstanding views. A person in our party was unable to access our room due to health issues and Jenni was attentive and a problem solver and got us into an accessible room even though the place was booked solid. Jenni also called the days we were there to check in to see if we needed anything. We are grateful for her help. Excellent stay.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Denise, It was a great pleasure and delight to read your comments and compliments on our property. Jenni is a great agent and one of our best. She loves to help our guests and gives them the attention they all deserve. We certainly look forward to the pleasure of welcoming you back to the Inn of Sedona. Sincerely, Saara

"Beautiful"

5
22/05/2016

This hotel is in a perfect location. It's quiet and very comfortable. The view from the terrace our room was on was spectacular. We loved the fire pit. The staff was very helpful. I would definitely stay here again and recommend this hotel to others.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Good morning! I am absolutely delighted to know how thoroughly you enjoyed your stay and I'd like to thank you very much indeed for your warm words of recommendation. We'd love you to be our guest again. Sincerely, Saara

"Beautiful view."

3
22/05/2016

Good location surrounding the town of Sedona. Reminded me of an older style of Inn where you enter your room for outside rather than from a hallway. Nice fire pits to enjoy relaxing after hiking all day. Not the best beds though. Mushy. Nice breakfast in the morning.

"Lovely views and relaxing evening around the fire pit"

5
21/05/2016

We had a lovely stop over here on our way from Phoenix to the Grand Canyon. We were pleased with the location and amenities. After dinner out, we relaxed by one of the many gas fire pits and enjoyed the quiet starry night. We also liked being able to walk out onto the large shared veranda to view the stunning scenery of the surrounding rocks. The breakfast was good too - a bit better than the typical BWP fare.

"Nice place"

4
21/05/2016

The rooms were a nice size and included a refrigerator. Our room had a shared terrace which faced west, so we were able to see the sun set and visit with others. The coffee in the room was bad. We requested a lighter roast from housekeeping but they did not leave any, and left no response. (Bring your own Keurig cups.) The a/c in the room was very loud so we couldn't keep it on overnight. The provided breakfast was good.

"Nice Location"

4
20/05/2016

Nice location, Nice view, It's early morning but don't forget to watch the Sun Rise from just out side of your room, rooms were clean, Nice breakfast, Lobby area was not that attractive, Nice service.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Thank you for your recent stay at our lovely hotel and for having the time to write about our hotel on Trip Advisor. We are so proud with your positive comments about our hotel especially staff and amenities. Sincerely, Saara

"Beautiful Sedona"

3
18/05/2016

The view from the Inn was lovely. You are never too far from anything when visiting Sedona. The price was right so we chose the Inn of Sedona. The only thing that we found was the beds were not great. After a long day of hiking you want to be able to snuggle in your bed and have a good sleep. For the size of the Inn the pool was fairly small. Overall though it is well located and the price is right.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Dear Brenda, Good afternoon! Just a quick thank you for giving us your comments and a review. I am sorry that you found our beds not quite as comfortable as you are used to. A good night's sleep is important. I will have our Executive Housekeeper and Chief Engineer double check to make sure the frame and box springs are in good working order. Sometimes an adjustment here or there helps. I appreciate you choosing the Inn of Sedona. My Best, Saara

"Best western inn"

4
17/05/2016

Great location. In the heart of restaurants and attractions and town. Rooms are typically adequate but not great. Poor lighting in the rooms. The complementary buffet breakfast is more than adequate. Eggs, cereal, pancakes yogurt.convenient shuttle to a 3 mile radius in town to attractions and restaurants. Surrounded by red rocks with evening fire pits on the terraces. Nice touch,

innofsedona, Director of Sales at BEST WESTERN PLUS Inn of Sedona, responded to this review
We appreciate your kind review. We're happy to see you've enjoyed your stay with us. Thank you for utilizing the complimentary breakfast and shuttle service. We value your business and hope to welcome you back in the future. Sincerely, Jennifer Barraza Director of Sales

"AWESOME!"

5
17/05/2016

Every time we go to the Grande Canyon we stay here! my 4th stay in 4 years! It is like home every time. Added comfortable chairs and gas fire places on the porches. walking distance to restaurants .Buses to the down town.

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
We love to welcome back our "family". We know we are doing it right when you've become a repeat customer that has been staying with us for four years. Your loyalty means the world to us and we appreciate you taking the time to give us such a great review. We'll see you next year! Our very best, Saara and the Inn of Sedona Team

"Great hotel, awesome staff and gorgeous views"

5
16/05/2016

Hubby and I stayed here May 12th and couldn't have been happier with our choice. Each staff member was excellent...check in was very accommodating, the concierge was great in helping with a helicopter tour and the shuttle was incredibly accommodating when the restaurant we got dropped off at was closed. And the view from the 2nd and 3rd floor terraces was worth the price alone. So glad we found this gem and will, without a doubt, return as often as we can. Thank you, Best Western Plus!!!

innofsedona, Front Office Manager at BEST WESTERN PLUS Inn of Sedona, responded to this review
Hi Deb! It's always delightful to get positive feedback and compliments from our guests. We are proud to have done right by you and look towards your next visit. Please enjoy your summer. Sincerely, Saara

"Beautiful views, relaxing terraces"

4
13/05/2016

We stayed on the second level facing the Red Rocks. Gorgeous views in the afternoon & evening. It faces East so be sure to put your shades on if you look out in the morning, the sunlight is blinding, but they have black out shades in the room so you won't notice it until you open the door. The firepit area on the terrace was so relaxing in the evening. Breakfast bar was above a