Best Western Plus Atrium Inn,  Schertz

4.5/5  - based on 166 guest reviews.
17401 IH 35 N, 78154-1265, Schertz, United States - See map
+1 210 651 4100 +1 210 651 4220



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 166 traveler reviews
See more comments >>
Photo gallery :
Welcome to Best Western Plus Atrium Inn! You have the Natural Bridge Caverns a short drive away from our Best Western Schertz hotel, known for a superior location, service and rates. Year-round, families and adventure seekers flock to our Schertz hotel to visit the nearby Schlitterbahn® Waterpark and Six Flags® Fiesta Texas. SeaWorld® is a must-see for dolphin interactions, incredible shows and exhibits. You can make a tour of all three parks for a vacation that will never be forgotten. Other nearby attractions include The Riverwalk and the Alamo. Start your day with a free, full hot breakfast that includes favorites such as hot waffles, pastries, cereal, yogurt, fruit and 100% Arabica coffee. Not sure where to go first? Free Wi-Fi keeps you connected so you can check out what's happening near our Schertz hotel. There's ample truck and RV parking, and we're happy to host campers and road trippers. Guests can also enjoy our fitness center, guest laundry facilities and sundry shop. The indoor heated pool is a temptation few guests can resist. After a day of lounging poolside, we're close to shopping and dining so you can spend the evening sampling the local fare. Visit Retama Park® and Wildlife Ranch for some family-friendly fun, or catch a game at the Schertz Soccer Complex. Adjoining rooms are available at our hotel in Schertz and each room is equipped with a microwave, minifridge and a Keurig coffee maker, perfect for large families or groups. Poolside rooms are also available, making it easy to take a quick dip before starting your day. Our hotel features a 24-hour restaurant within walking distance and easy access from I-35. If you're here for business with Verizon®, FedEx®, Amazon®, Caterpillar, General Electric or the Randolph Air Force Base, you'll find business travel easier when staying with us. We're close to everything you need. Book a spacious Best Western Plus Atrium Inn room today and get the best rates in town! Enjoy your stay!

See rates and availability

Room 1

Guest reviews

in partnership withtrip advisor img
based on 166 guest reviews
Certificate of Excellence
Business Business 14
Couples Couples 36
Family Family 94
Friends getaway Friends getaway 11
Solo travel Solo travel 4
Sleep Quality
Best Western Plus Atrium Inn,Schertz
  • 4
    « Review »

    Great room except for placement of lavatory being in the way of the bathroom door. Also, TV remote only worked directly in front of the TV sitting on middle of bed on the end. Mattress was kind of hard. Excellent breakfast every day we were there. Great indoor pool/hot tub spa area. Very gracious front desk employees & cleaning staff.

    « It doesn't get any better than this! »

    Best hotel, at this price point, we have ever stayed in (and we have been to 1000's world wide). It exceeded my expectations in every way (appearance in and out, amenities, staff's response and helpfulness, free hot breakfast options, etc.)

    « All clean... »

    This was the perfect stop over for us, after a week on the road we needed to get laundry done, nice chap on reception helped with the coins (exchanged not gifted), we chilled in the pool and jacuzzi whilst the machines did their stuff. The room was lovely and big, and clean - you can really tell it's a 'plus'. Breakfast is probably one of the best of the 'included' on our whole trip. Great place to recharge.

    « A Really Pleasant Surprise »

    This hotel was 20 years old but looked like it was brand new. The GM explained that it had undergone a major renovation that took place over the period of a year. Each and every staff member that we encountered was fabulous. I would definitely go back to this property and recommend it with reservation!

    « Great hotel near lots of shopping. »

    Very nice hotel, clean & comfortable. Everything was kept clean from the lobby to the breakfast room, atrium, hallways and most importantly the rooms. Breakfast each morning had a good selection of foods including eggs, hash browns or potatoes, waffles, rolls, fruit, yogurt and juices. The staff made sure food was kept warm and available even if breakfast hours were ending. Coffee, tea & cocoa were available 24 hours. Pool and jacuzzi areas were clean and lots of towels were available. Best of all the staff were very helpful and pleasant. The only negative thing about the room was the sink area was a bit small. It would have been nicer to have more counter space.

    « Excellent experience and value »

    I picked this hotel for its proximity for attending a family funeral. The price seemed decent and based on other reviews, I decided to give it a try. I was very pleased with the overall amenities, spacious room and bed comfort. A pet peeve of mine is when the room temperature cannot be adjusted to comfort levels, since I need a very cool temp to sleep well and I was able to adjust the temp down to my comfort level. I would definitely stay here, again. Very friendly and accommodating staff. Breakfast was decent, also.

    « Great value in a great location »

    The Best Western Atrium in Shertz is a great hotel. It has a nice indoor pool and hot tub that is great to use after a long drive. The staff is friendly and very helpful. The breakfast is hard to beat. The location is also hard to beat it sits between a KFC and a Dennys with a gas station on the other side of Dennys. There is also a sports bar in close walking distance. Across the freeway is an HEB Plus and a near by Super Walmart. Getting to San Antonio or New Braunfels is easy because you're right on the freeway. I always try to stay here when I'm in the area. Everything is just so convenient. Plus there is a Safari Park just up the road from it.

    « It was ok..but watch if you book through a third party such as Price Line »

    We traveled with two other couples just one night to a birthday party. The friend who was hosting the party had made and paid for our rooms through priceline. Two of us had Paid in Full written across the front of our reservations but the third couple was made to pay for their room . Since our friend had already paid for it was paid for twice. The couple who was made to pay did not want to make a fuss and ruin the good time for the rest of us or the host.... The room my husband and I stayed in on the first floor had a terrible seemed like it was a cleaner and it was trying to mask another odor. It was close to the ice machine so perhaps it was just mold...Anyways neither of us slept well. I will say the other two couples had no complaint about their rooms.. We did not have breakfast at the hotel but it smelled good..(bacon cooking always does) The coffee was good.

    « Great Overall »

    All of the staff is very friendly. The rooms are very clean and comfortable. The Atrium is beautiful and the pool/spa are always kept up. The breakfast is excellent! The hot and fresh breakfast makes the stay even better. It's not the regular continental breakfast. They offer eggs, sausage, biscuits, gravy, hash browns and much more.

    « Great Family Hotel »

    Great family hotel, great service, clean, wonderful breakfast, clean and fun pool and spa area. Great location close to restaurants and grocery and fun things to do. Also close to shopping such as walmart

  • 4
    « A really fine small hotel on IH 35 near San Antonio »

    This is a really good small hotel near San Antonio. The rooms have internet, cable tv, Keurig coffee, a large screen tv, and the bath has very good bath wash, shampoo and conditioner in a wall type dispenser in the shower. The room was spotless, the bed was very comfortable and the desk and cleaning crew were pleasant and efficient. We did not use but were impressed with the indoor pool

    « Great Stay!! »

    I was very Happy with my stay. The staff was very nice and accommodating. The room was very nice, clean and comfortable. The location was good for the activities I planned in that area. I would stay here again and in fact will when I am in the area. Thank You!!

    « Clean. Nice Pool. »

    We really enjoyed our stay here. We and the kids had a lot of fun in the pool and hot tub located in the atrium. The rooms were comfortable and had everything we needed. The staff was really helpful. This hotel is in a nice location with a grocery store and many eateries nearby. If you plan on visiting the Natural Bridge Caverns or Wildlife Ranch this is a good place to stay. We will definitely stay here again when in the area.

    « Great Staycation! »

    Always stay at BW. Stayed here because of the indoor pool. the Atrium was ice in the South Texas heat. Plenty of towels and the hot tub was nice. Colored lights in the pool was a different twist for the children Staff was friendly and helpful. Will conciser this hotel again for a quick getaway.

    « Great location »

    July is so hot but this hotel helped cool us down. Had an indoor pool to help block the sun light and nice sitting areas if you get the poolside rooms. Excellent location near the Natural Bridge Caverns.

    « Clean, Convenient, and Comfortable »

    Enjoyed stay over July 4th. City of New Braunfels is only about 15 minutes away. Hotels are full over July 4th and location is good in between San Antonio and New Braunfels. Good breakfast and attendants are very helpful.

    « Comfortable, friendly, & convenient »

    Whenever we visit our daughter, we stay at the BW Atrium Inn. It is conveniently located and the staff goes out of their way to make your stay enjoyable. The accommodations are clean, comfortable and relaxing.

    « Awesome customer service »

    Great place, very updated and clean , great staff had no problems and it's a courtyard so rooms open up to pool, very convenient. They started breakfast early so it was very nice. Housekeeping was incredible !! Rooms very clean and the beds were comfortable. Air conditioning worked so good , especially with Texas being 100 degrees.

    « beautiful hotel »

    the center of this hotel is an atrium with trees, other greenery, tables, chairs, and a pool/spa. it is very pretty in the atrium as is the entire hotel. staff is very friendly and helpful. Keurig coffeemaker in the room(awesome). very good breakfast with bacon, eggs, sausage, potatoes and fresh waffles along with other continental breakfast items.

    « Great place! »

    I can't say enough good things about this place! Clean, comfy beds, nice breakfast and the people are VERY friendly. We've stayed here many times when we've gone to music venues or horseracing in the area and this is our Go-To place. We always sleep well. Even though we are right off IH 35, the noise is minimal - I hardly notice. Just a great place!!!

  • 5
    « Best Western Plus Atrium Inn, Schertz, TX »

    This is a nice hotel with nice and friendly employees. They also served a nice hot breakfast that they change some of the items everyday. This hotel has a indoor swimming pool, and a fitness center. This hotel also has free internet. It is very close to everything needed for shopping and different places to eat and gas stations. It also has easy access to the freeway

    « Enjoyable Stay »

    The room was clean and comfortable. The staff was courteous and service was excellent. Would recommend to anyone. Really enjoyed the spa and pool. Only problem was in online directions to facility, which were somewhat confusing.

    « hurray for Best Western Plus »

    I read the reviews for all the hotels in the area and for the price of this one, I was extremely happy with the room and the breakfast. I would stay again only I hope the next time there won't be a soccer tournament, but even then the other guest had their kids under control. I loved it

    « 3rd stay in past year »

    I have been in town 3 times in the past 12 months for a week at a time and have stayed here. The location is perfect for me and best price in the area that I've been able to find. Rooms clean and comfortable - lots of options to eat and shop in the area.

    « Wonderful Hotel »

    My wife and I stayed here on May 13, 2016. Room 219 had 2 Queen beds. Nice quiet room. Room next door, not so quiet but that's what a cooler full of beer does. We had no highway noise at all. Ice machine was close by, about 4 rooms. Plenty of parking. In the room, the sink area was very narrow but it was outside the toilet/shower area so getting ready in the morning was faster than usual. Breakfast was one of the best I have had. 2 waffle makers. Plenty of eggs, bacon etc. Some hard boiled eggs would be nice but plenty of choices. 2 ladies were kept busy restocking food. This is a very nice Best Western.

    « Nice Staff »

    The staff at this hotel was wonderful and I would be back. The pool needed to be looked at - the water was cloudy and I would not use the pool. The atrium was a delightful area to sit and talk. I thought the breakfast was fine and the Texas shaped waffles were a fun addition. The eggs left something to be desired.

    « Nice place to stay »

    Was very happy with value, cleanliness and amenities. Really enjoyed the indoor courtyard and the pool was perfect temperature to enter easily and the hot tub was actually hot. The continental breakfast was simple and warm.

    « Awesome breakfast and nice pool! »

    no complaints, had 3 kids with me and the pool and jacuzzi were the perfect touch to get the kids doing something during the off time at the hotel. the Breakfast was amazing! scrambled eggs, potato wedges, biscuits, sausage, gravy!! yogurt, cereal, muffins, orange juice, water and coffee sat out at all times. place was clean and neat, noise level was good and our room had a mini fridge and microwave. Very satisfied we stayed here! Also, there is a Walmart within walking distance, the Natural Bridge Caverns 10 minutes away and plenty of fast food around.

    « A good place to stay »

    We stayed at this hotel as a family of four for one night while visiting the San Antonio area. Upon check-in, the staff was very friendly and we were assigned our room fairly quickly. At that time, they explained the breakfast hours, and where the pool, business center, and exercise facilities were. We didn't use any of these amenities, but it's nice to know they are there. The hotel is two floors and there is an indoor pool within a central atrium - hence the name of the hotel. Our room was on the outside, so our view was of the parking lot. I believe some rooms open up to the atrium area. The room itself was quite clean. There is a refrigerator and microwave. The beds were comfortable and I believe they have satellite TV. One thing to note - the bathroom sink is actually on the outside of the bathroom. Although I prefer the sink within the bathroom itself, for one night it was not a big deal. Right next door there was a KFC/Taco Bell/Pizza Hut combo that we walked to for a quick dinner. There are tons of other restaurants and stores nearby so there are plenty of other options to eat. The breakfast food was standard "free breakfast" fare. Bacon, sausage, pastries, fruit, biscuits with gravy, a waffle maker, cereal, yogurt, milk, juice, scrambled "eggs". We had no problem finding seating, and some people even took their breakfast to the atrium area to eat since there were tables and chairs out there. In all, I'd recommend this hotel and would stay there again for a short visit.

    « Perfect stay if you are planning to visit the Wild Life Ranch or Caverns »

    The room was extremely clean, comfy beds and the breakfast had a huge variety with different menu each day of our stay. Used the business center and computer worked great and was able to print tickets with no problem. The lady at the front desk helped us to fine near by activities for the kids and everyone was super friendly. The pool looked dark so I called down and they assured me that it looked that way because the color the pool was painted. We did end up swimming and the pool was very clean!

  • 3
    « Solid place to stay for local recreation »

    If you are looking for a good value for a short stay in the area, this is a good hotel with good access to restaurants and to Interstate to head our for your day! My daughter thought the beds were cozy, and the location was excellent for our plans to head out to the Caverns in the area. 10 minute drive from the hotel to Natural Bridge Caverns and recreation area!

    « Great location, Mixed About Hotel »

    The room was comfortable and relaxing to be in. The hotel itself had nice amenities: free morning breakfast that was well stocked and kept up with, sitting areas in the hotel, and a pool. The kids didn't take advantage of the pool due to the cloudiness, which may have been due to the high traffic use of the pool during spring break. The room was nice and facing the freeway. There was some traffic noise in the room, but not enough to bother us. The bathroom sink area is small and faces into the sleeping area, so it is a little disturbing if someone is using it and other people are trying to sleep. The staff at the inn were friendly. Great location to get to San Marcos, the Natural Bridge Caverns area, and San Antonio. Also, a lot of food options near the hotel.

    « Sadly bad key cards and dirty swimming pool »

    The hotel itself is great. The staff is friendly. The key cards don't work most of the time. We could not enter from outside through any side doors and our room was at the end of the building. Had to have key re-keyed while dripping wet from pool. Very unhappy about key cards. The heated pool was nice but filthy. Breakfast was great and quantities were plentiful.

    « Pleasant Stay »

    Very clean hotel with a nice indoor pool and sitting area. Breakfast was good. Rooms have a refrigerator and microwave. Located close to restuarants and shopping off I35. Friendly staff, easy checkin/out.

    « Rude General Manager »

    My family(2 adults & 2 small children) booked this hotel with a hotel site. It booked as a king room but said call and room size could be changed with availability. I called immediately after booking and asked for a room with 2 beds. I was told they had several rooms available then was transferred to the general manager who said they had NO rooms available with 2 beds. When I told him I was already told they did have rooms he then said I would have to pay more money to have a second bed. He went on to say it was a company policy. So I called the corporate office and was told it was not a company policy but the particular hotels rule. 2 separate times the general manager lied to me and made no attempt to accommodate unless we paid him more money. We did stay because it was to late to rebook some place else with small children. At check in I noticed a large post it note had been placed on our paper work by the manager saying not to change our room for any reason unless we paid more money. Clearly this manager does not like hotel sites booking his rooms for lower rates. I would have given a good review about the hotel its self if the customer service had been better. We stay at many hotels across the US and have never been told we have to pay more to change the bed type.

    « Spring Break »

    The first person of the staff I met was Easy, very nice guy. The kitchen staff were very polite and helpful, the morning staff greeted me with a smile and said goodbye with a handshake. I was very impressed with this property, and I will make it a point to come back. My family and I loved the atrium design. And by the way, the breakfast was awesome!

    « Looking forward to next stay. »

    Everything was great including the Free breakfast lots to choose from, Always fresh. Super pool and hot tub. Within walking distance of great little cafe AJ's. Less than 1 mile from Bussy's Flea Market.

    « Very functional property, outstanding staff! »

    After experiencing poor wi-fi connectivity at a nearby Holiday Inn property, I moved to this hotel. Looking back, this was a really good decision 'cause I not only got blazing fast wi-fi/internet but also got to meet some wonderful staff members. All staff members, without exceptions, were super! In particular, Mr. Yogi and Ms. Bina stand out for their genuine warmth and hospitality. Additionally, liked their fitness center and clean rooms. If I'd point at only hitch, it'd be about the proximity to the road, which results in noise for the front side of the hotel. But again, I was there on business and loved the location/access. Would definitely stay again for the value and really friendly staff.

    « Vacation »

    it was a well kept hotel very friendly staff the room were awesome and very spacious and affordable very close to a lot of pretty cool places and restaurants all in all it was a very pleasant stay and will definitely be staying here again when the time comes

    « Family Group Travel »

    Traveled with 4 adults and 5 small children, 2 rooms with check in on different days. Location is 10+ for traveling with families, Walmart, HEB, food places and gas all within 2 block radius. Breakfast was above average and the indoor pool is just what we needed when you have children that want to swim no matter the Texas weather. If you don't mind staying a little further out from San Antonio city center stay here, or don't, that way there is more room for us to stay hahahaha. Staff was very helpful with the exception of a couple staff members that had attitudes (night shift).

  • 4
    « Great Stay »

    Great stay! Comfortable beds, clean room and hotel. Plenty of restaurants and shopping centers near. Breakfast was good. Though high prices it were a good idea to have a miniature candy store inside. Pool area was just beautiful and engaging.

    « good room & nice breakfast »

    Our room was clean, comfortable, and updated. My husband loved in the in-room Keurig, and the fridge/microwave were convenient; they would have been very useful for a long-term stay. The TV was nice, but the clicker/remote was irritating because it wasn't very responsive and made accessing the guide impossible. The indoor pool was the main draw to this hotel above others in the area, and my kids had a good time. The breakfast was on point! Service included eggs, sausage, hashbrowns, biscuits & gravy, cereal, oatmeal, yogurt, and freshly made waffles - in the shape of Texas no less. You can be sure the kids loved that! If you say here, be sure to request a room away from the front of the hotel because the highway traffic was very noisy and disruptive throughout the night.

    « Great for travel and relaxation »

    For a Weekend getaway, you can't beat it. Great location for restaurants, shopping for last min items, and even getting gas for your trip. cant beat it. The staff was wonderful always asking if there is anything else they can do. Them Breakfast food was wonderful not to mention the savings on food for the morning. Cleanliness of the rooms and the hotel overall was great. I will recommend this hotel to all traveling there.

    « Fancy Nancy loved it and so did the Rowdy Children »

    First of all, and perhaps best of all (in my opinion), Staff is over the top friendly. I love that! Easy to talk to and very accommodating. When I read Atrium I though a few plants. In my children's opinion the best of all was the indoor HEATED Pool! The hot tub was just that HOT and very appreciated in the cold weather we bared all day. I didn't pack bathing suits but the Walmart is conveniently around the corner. Breakfast in the morning, small but very appealing and clean. We all loved the Texas size waffles.

    « Great Place To Stay for Families »

    Very clean and friendly helpful staff. Great breakfast. Indoor pool and hot tub was why we chose this hotel, and we were not disappointed. The hotel is close to restaurants and shopping. Easy access to San Antonio.

    « Texas Waffles and Cooperative During Tough Times »

    When my grandfather, who was at a nursing home down the street, unexpectedly passed away, this hotel found me a room even though the website said "booked". The place was immaculately clean and the complementary breakfast was extraordinary! I have booked additional rooms for my family members coming in for services... they are going to love it!

    « Excellent Hotel, Excellent Stay!! »

    We stay here every time we are in the San Antonio area. The location is perfect as its right off the exit on I-35 and very close to some of the best tourist destinations. Excellent hotel with equally excellent staff. Very clean and well managed. I will ensure that our family stays here on every future visit.

    « business »

    No cooperation or consideration from the staff or even management for the accommodation in the hotel. The reservation web site provide wrong pictures of the set up of the room and spoiled my meeting capabilities.

    « Nice, updated, reasonably priced hotel with easy access to I-35S. »

    Enjoyed my 4 day stay here. Clean hotel with friendly staff. Nice rooms with comfortable beds although I would have liked to have a little heavier comforter. In room it was very quiet in spite of hotel being so close to the highway. Loved that the sink area was separate from the toilet /shower area. Made it much easier for two people to get ready at the same time. Good breakfast in the morning with alternating hot items. I would definitely stay here again if in the area but next time I am going to request a room that overlooks the atrium because it was quite pretty.

    « Great experience! »

    Starting with entering the lobby from the outside to our room the public areas were extremely clean and well maintained. We were greeted when we first arrived and each time that we passed a member of the hotel staff throughout our stay. Our room was well appointed and pleasantly clean. Although the standard breakfast does get old after awhile, the breakfast room was well stocked and very clean. We will likely be staying here again when we visit family in the area again.

  • 5
    « Wonderful! »

    We have booked this hotel multiple times now and never disappointed. The staff is helpful and friendly and the manager even remembered us from previous visits. The breakfast was great and we will definitely be booking this hotel in the future!

    « Five star at 2 star prices! »

    This is the first time we have stayed at this hotel and can not get over the quality for the price. It is updated and clean, and does not at all give the appearance of a hotel that has been refurbished. The pool area is beautiful and the dining area is large. We were greeted professionally and cordially. A perfect place to stay while visiting San Antonio

    « Comfortable, clean , and a bargain! »

    My husband and I were traveling to the Gulf coast for a last days of summer getaway. As per our usual routine, we left home late in the day and decided to drive until we were tired. After a late dinner in Round Rock, we made it to Schertz, a small town on the northern edge of San Antonio. We had no reservations made until just before our arrival. The hotel was easy to get to, the parking lot was well lit, and the lobby was spacious and exceptionally clean. We were greeted immediately by a friendly receptionist. We were on our way to our room in a very few minutes, despite the late hour of arrival. Our room was clean and the beds were comfortable. I had trouble using the remote control, it wouldn't change channels properly, so I called the front desk. The man that had greeted us, said he would be up with a new remote in a minute and he was! The night passed with a bit of road noise from Interstate 35 to provide an urban background feel. In the future, I would ask for a room farther from the highway, since I'm a light sleeper. Even so, I slept fairly well. Breakfast was a treat! The eggs, sausage, and waffles were all very good. The orange juice was also tasty and not watered down. The coffee was passable, I'm a bit of a coffee snob, and the entire breakfast area was the cleanest and most well stocked I had seen in years! All in all, I would stay here again and highly recommend it to all. It was a bargain!

    « Home away from home »

    This hotel is conveniently located where you can drive to San Antonio very easily. The staff is professional and the hotel is very clean. The internet is always working and they serve a full hot breakfast. I enjoy staying here every time I'm in the area. Yogi runs a great hotel.

    « New and improved »

    This Is the second time I've stayed at this hotel. It has been remodeled and is very updated. Check in was swift and friendly. The room was spacious, but the bathroom was split. The sink was located in the bedroom which is bad if you have other people sleeping. The breakfast was good. Overall not a bad place to stay.


Getting to the hotel ...

All directions
·From: I-35 North. Traveling on Interstate 35 South, take Exit 175 and proceed through intersection FM 3009 and stay on access road. The Best Western Plus Atrium Inn is on the right. ·From: I-35 South. Traveling on Interstate 35 North, take Exit 175 and make a turn around on Interstate 35 access road on the FM 3009 intersection. The Best Western Plus Atrium Inn is on the right. ·From: I-10 East. Traveling on Interstate 10 West, take exit 587 merge on to 1604 E, enter Interstate 35 North towards Austin, take Exit 175 and make a turn around on Interstate 35 access road on the FM 3009 intersection. The Best Western Plus Atrium Inn is on the right. ·From: I-10 West. Traveling on Interstate 10 Ea...

see more