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Best Western Plus Hotel Saratoga Springs, Saratoga Springs

3.5/5  - basé sur 377 notations.
3291 S Broadway, 12866-6203, Saratoga Springs, United States - See map

Welcome to the Best Western Plus® Saratoga Springs! Year-round events at the Saratoga Performing Arts Center are just some of the entertainment options for guests at this Saratoga Springs hotel. For a day filled with excitement, head over to the Saratoga Racecourse and Casino to try your luck on the slots or horses. There are endless options for travelers, whether it's a lecture at Skidmore College or discovering some fine dining. Indulge in some outdoor recreation at the nearby Saratoga State Park, which is a beautiful getaway for adventure seekers. Enjoy a day out at the Saratoga Regatta/Rowing or take in the thrills of a Saratoga Horse Show. However, many guests choose to simply relax when staying at this Saratoga Springs hotel. With a convenient mini-fridge and microwave in every room along with free Wi-Fi, business and leisure travelers alike have all the comforts of home. Whether you're in town for a college graduation or a meeting with Ace Hardware Distribution, cap off your trip with a visit to the New York Ballet, just a short drive from the property. Business travelers with Global Foundries and Quad Graphics especially enjoy the warm hospitality and quality that only Best Western can provide. A prime location completes the allure. Just one mile from NY-87 and close to Amtrak downtown, it's never been easier to explore while on vacation. Shopping and recreation are minutes away, but peace and quiet are also on the daily agenda, since this Saratoga Springs hotel is in a quiet setting just on the outskirts of the city. Enjoy pillow-top mattresses and guest rooms with the latest amenities to make your stay as peaceful as possible. Our helpful staff members double as local ambassadors and are always happy to offer tips and recommendations on places to dine, shop and sightsee. Reserve a relaxing stay at Best Western Plus® Saratoga Springs! Enjoy your stay.

Best Western Plus

Hotel Saratoga Springs

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 377 guest reviews
NOTE ISSUED
Excellent
112
Very Good
132
Average
68
Poor
28
Terrible
37
REFER TO NOTICE
Business Business
37
Couples Couples
125
Family Family
121
Friends getaway Friends getaway
55
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Concert at SPAC last night"

3
08/07/2018

I don't like leaving unfavorable reviews but, I don't feel the room was clean enough. We were able to check in a bit earlier which was nice. I noticed a long hair on one of the pillows, didn't want to make a big deal about it. When i went to bed there was another long hair on the blanket. The long pillow on the bed wasn't straight across, just lead me to believe it was rushed. The bathroom sink had a brown ring around it. I don't like to leave a negative comment about a persons livelihood but we paid $150 for the night and didn't feel comfortable.The breakfast was very good.Big hotel, maybe needs more workers, shouldn't go cheap with staff ,then the business suffers.

"Understaffed"

3
06/07/2018

Seems there was only one person on staff at check-in time when a man was stuck in the elevator. A property of this size (and with a pool) needs to have more than one person on the premises at all times. Besides that, the room was fine and breakfast exceeded my expectations. NOT walking distance to SPAC. Your choice is a gravel path or a highway road with no sidewalk, both taking about 30 minutes.

"Basic Hotel"

3
02/07/2018

We stayed here one night for a wedding in Saratoga Springs. The staff was friendly, and accommodating. The rooms were big and had a microwave and mini fridge which was great. The room was not super clean, a stain on the bedsheet and on the shower curtain, but for what you pay it was worth it. Good location to get into town, track and SPAC

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
We thank you for providing us with feedback regarding your recent stay. We apologized for not exceeding your expectations and hope you will give us another opportunity to exceed your expectations, should you be in the Saratoga area.

"Does everything to be basic"

3
03/06/2018

If I paid half of what i paid I'd have been more happy. Maybe Saratoga is just much higher rates for hotels. It's clean but aged. It's not right in town so you need a car to get everywhere downtown. The free breakfast is good. Ive got no interest in ever going back but can't say anything bad about it.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. We apologize for not exceeding your expectations and hope that you might give us another chance should you return to the Saratoga area.

"great stay"

4
25/05/2018

IT WAS very clean and quiet; the hotel is vwey well situated and provides a good breakfast selection and the staff was very caring and helpfull. We will be back eventualy when in Saratoga. Very good price for services received.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us with feedback regarding your recent stay. We look forward to your return!

"Superb!"

5
21/05/2018

I stay at Best Western properties often, this was up there with the finest. Easy to find, accessible to down town w/o being in the middle of it and try quiet. Front desk was extremely helpful and went out of their way for me. Technical amenities of the room were beyond anything I'd seen lately. Perfectly placed and simple to use.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. We are pleased to see that you enjoyed your stay and we look forward to seeing you again should you return to the Saratoga area.

"Dishonest business practices and useless customer service "

1
20/05/2018

We not-so lovingly referred to this place as the "Least-Western" all weekend. Upon checking in late on Friday evening, the person at the front desk tried to tell us the $420 we paid up front for the room was just a "deposit." She claimed we still owed $347. I called corporate and they told her she had to check us into our room and we owed the hotel nothing. They placed us in a room with two-double beds and claimed it was a "queen-room." After calling corporate again, we were informed that the hotel changed our reservation to a room with double beds back in April without notifying us of the change. Corporate tried placing a call to the general manager but he refused to take the phone call. A housekeeper was very sweet and kept checking in on us and told us that this is a common problem with the general Manager. There is something very shady going on with their business practices. Beware before booking!

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. We are glad that we were able to clarify for you that your room did have 2 queen beds and the amount remaining due was for your additional requests. We apologize for any inconvenience you may have experienced.

"Very Good"

5
03/05/2018

We had a very nice stay at this hotel.. The service was excellent with smiling people . we really enjoyed the good breakfast with a large choice . We needed explanations and direction to go at a nearby restaurant and the person at the reception helped us gladly.

bwsaratoga, front desk Tina at Best Western Plus Saratoga Springs, responded to this review
thank you for your review we are glad we could be helpfull

"Location great"

4
23/04/2018

We were going to Saratoga casino and this hotel was only 2 miles away. Rate was much more reasonable than the casino hotel. Remember if you are using points for one night and paying for another you must check out and back in for the other day. Otherwise they will check you out automaticly and your key will be demagnitized.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for your feedback regarding your recent stay. We hope you had luck at the Casino and look forward to seeing you again soon!

"Great Staff.Good location.Good Value for the I need to take my dog to a hotel crowd"

3
26/02/2018

I found the BW Plus Brand in Waycross Georgia and look for them on the road.Not to be confused with the Standard BW hotels many of which should be torn down.Room was comfortable.Staff was very nice and accommodating.TV only has two HBO channels and 50 of buy a widget for $19.95 channels.Price was very good however they do the "its the weekend so the price goes up" routine.Appears to be some renovation going on the upper floor but did not have to see or hear it.Only part not good for me was the dogs.I was awakened by a couple with no manners who were playing fetch outside my door in the hallway with their two dogs.I was surprised because I asked about pets as I will not pay close to $100 stay in a room that a hotel has allowed animals to sleep in it. They assured me they had rooms no pets used and I was out of the pet rental area. Seems not so. First day they was what appeared to be a large dog barking in a room every time anyone was in the hallway.Second day we have the doggy fetch couple.Next morning at 7am breakfast we had a lady park her rottweiler right outside the window where we were eating for a dump.So much for breakfast.She then brought it into the breakfast area where I was tossing away my food because I had no stomach to continue to eat. She parked it in the breakfast area while she made herself a bagel. Kind of surprising for a much better than average Best Western Plus that caters to the Saratoga Springs horsy crown and I am sure commands a good buck during track season.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
We thank you for providing feedback regarding your recent stay with us. We would like to apologize for any inconvenience you may have experienced due to pets in the building. We will be following up with our staff to ensure that they address any violations of our policies to ensure everyone's comfort during their stay. We hope you will give us another chance to exceed your expectations should you be in the Saratoga region.

"Very good value, average motel"

3
22/02/2018

The value is quite good, and there's nothing glaringly wrong. I would not hesitate to stay there again. The room was clean and quiet, had a fridge and microwave, and the free breakfast buffet was reasonable. However, if fell short in a few places. The shower was lukewarm, while the sink was hot. The first excuse was that everyone was taking showers in the morning. The next night, I tried at 2 am, and it was no better. The next excuse was a blown circuit breaker. Lighting in the room was minimal. There's no express checkout. In the morning, I asked them to prepare the bill, but when I came back 1/2 hour later, it still took 10 minutes for them to hand to to me. Parking is free, but there are barely enough spaces. People were parking any place they could squeeze in.

bwsaratoga, front desk Tina at Best Western Plus Saratoga Springs, responded to this review
We are glad you enjoyed your stay with us and filled out the survey, they help us know where we can make improvements. We are so sorry there was a few places were we fell short and will address these and review them thank you. We are so glad you were able to enjoy our Breakfast The breakfast help try to make it a great start to your day .

"Our 23rd Wedding Anniversary"

4
06/02/2018

The place is a great comfortable hotel. We did however have a snippy check in lady. I believe her name was Kathy. Told us that because we used Hotels.com that we could have a chance to NOT receive our king bed room. I said we paid for the king bed and she said well you always take a chance using Expedia. She did however "find" our king bed room. Everything else was great! The people that took care of the breakfast area were so friendly. Great to wake up to. We would stay here again.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Happy Anniversary! We thank you for providing feedback regarding your recent stay with us and we are pleased to see that you enjoyed your stay. We hope to see you again soon!

"Stayed here one night for Concert"

2
03/02/2018

There was a terrible smell, please know it is just minerals in the springs. Most of the town smelled like this. The hotel was very clean and fairly up to date on everything in it. Continental Breakfast was OK We ordered delivery pizza and it was nasty....FYI

BestWesternHotels, Corporate at Best Western Plus Saratoga Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"One of the nicest BWs we have ever visited"

5
27/12/2017

Superior room, great staff, incredible breakfast and staff. They have a laundry facility for guests which we did not use. Gracious and large lobby. Beds are great, super clean bathroom, very quiet, and the housekeeping staff is quiet and gracious as well.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for the positive review of your recent stay with us. We are pleased to see that your expectations were met and your stay comfortable. We hope to see you again should you return to the Saratoga Springs area!

"Nice Stay"

4
19/12/2017

For the price, a very nice fit. Very quiet, plenty of hot water for the shower, clean and comfortable beds, friendly staff. The breakfast isn't up to par compared to IHOP, but was good enough to make a fast exit without having to stop somewhere else. We have stayed here on several occasions, and plan to return again.

bwsaratoga, Tina Front desk at Best Western Plus Saratoga Springs, responded to this review
Thank you for your review They help us know were we can make improvements we are glad you enjoyed your stay with us and hope to see you in the future

"Visiting Son At Navy Training"

4
10/12/2017

We had a nice stay at the Saratoga Springs Best Western Plus visiting our son training at the Navy Nuclear facility. We enjoyed the friendly, helpful staff and full breakfast buffet. The beds were a bit worn and uncomfortable.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. Your input is very important to us in our goal to exceed every guests expectations, every visit. We are pleased you enjoyed your visit and your interactions with our staff. We apologize for any inconvenience your may have experienced with your bed and we will be following up accordingly. We hope to see you next time you are in Saratoga to see your son.

"Friendly run hotel"

5
02/12/2017

Situated conveniently about 1 mile off Interstate 87 south of Saratoga Springs this hotel has ample parking lots. Very friendly and welcoming staff. Rooms are well maintained and clean with a free basic buffet style breakfast provided.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. We are pleased to see that our location was convenient for you and that our rooms and breakfast met with your satisfaction. We will be sure to share you positive review of our staff with them. Thank you again for sharing your experience with us and the Trip Advisor readers. We hope to see you again should you return to the Saratoga area!

"Thanksgiving Visit"

5
27/11/2017

Excellent value for the money spent. The breakfast could have been a bit better - powdered eggs & no bacon. Room was clean, but the bed(s) were not firm. Also, no fan in the bathroom - mirror steamed up too much after shower.

"Not staying here again"

2
20/11/2017

My encounter with the desk clerk and messed up credit card paperwork was the start of my stay. It went downhill from there. Actually, the room was fine. No frills. But the staff were the problem. The desk clerk was unaccommodating which meant I had to check out later in the morning while my company sent along more paperwork. Meanwhile starting at about 8am the cleaning staff decided to party in my hallway, so waiting did not mean more productive work time. A lot of the other guests seemed to be in construction, and were all about leaving the outside doors propped open so they could smoke in the doorways. The breakfast was the worst "free" buffet I have ever experienced, and the staff person did not seem to care at all. The coffee came out in spurts of clear liquid and dark and tasted like it looked, and the eggs were desiccated peas. I travel a lot, and usually I can find something to get me going, but not here. Checking out was again a problem, and I heard during my evening and morning waits to be helped, that other folks had issues also. Really? Time for staff training.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
We thank you for providing feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced during your stay and we will be following up on the issues you have presented. We again apologize for not exceeding your expectations and hope that you will give us another chance should you be in the Saratoga area.

"B.W"

3
11/11/2017

Tv didn't work correctly, there was no indoor.pool or spa, i.used my points so cost wasnt a factor, had trouble with.local can companies, I guess I should have used Uber. It's the.only B.W. So if that's what you're looking for, you're kind of stuck.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. We apologize for any inconvenience you may have experienced and will follow up on your comments to ensure we exceed our guests expectations every stay. We hope that you will give us another opportunity to exceed your expectations should you return to the Saratoga region. Thank you.

"Second time at this Hotel"

5
03/11/2017

The first time we went with Friends and were so thrilled at the location, the staff and exceptional good breakfast! The second time we went with Family and they just a wonderful time !They LOVED the breakfast, too ! Thank goodness we have this wonderful hotel to go to every time we visit Saratoga Springs!

Tina V, Tina V night audit at Best Western Plus Saratoga Springs, responded to this review
Thank you for your response We are glad you chose us to stay at when you are in town Our breakfast staff does try to make breakfast a great start to your day. We hope to see you in the future

"Good spot for a good price"

4
24/10/2017

When coming to Saratoga Springs, it is often difficult to find a hotel that isn't over the top expensive but is still close enough to the area to be convenient. The Best Western has always seemed to be very fairly priced and a nice place to stay just outside of the city of Saratoga Springs. They are located right down Route 9 and offers an easy drive to either Saratoga or Malta/Ballston Spa. The breakfast is very nice and has plenty of options, especially since it is included free of charge. The staff was attentive and friendly and the rooms were clean. I wish they had an indoor pool for the grand kids, which would be the only thing I would say that might be a negative. They do have an outdoor pool for the warmer months which I'm sure is great during the summer. When looking for value, we will come back to the Best Western.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon.

"Great Place Great Location"

5
24/10/2017

After traveling and not being in that area before it was a great experience to find this Hotel was outside of the city area less noise but had three easy routes to get down town in less than fifteen minuets.

Tina V, night audit at Best Western Plus Saratoga Springs, responded to this review
We are so glad you gave our hotel a chance and that we exceeded your expectations. Our breakfast person does try to make your morning a wonderful one . yes we also have great lake view restaurants if you like that type of place and also a great BBQ across the street. Hope to see you all on future trips to our town

"A Good Place to Stay"

4
23/10/2017

Its a bit away from the town, about 5 minutes by car. There is a BBQ place across the street, beer and wine. The room was comfortable, the breakfast was ok, did the job, it was quiet, off the road just enough and the rooms are at the back of the lobby.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. We are pleased that you found our location convenient and our accommodations met with your satisfaction. We look forward to seeing you again should you return to the Saratoga region. Thank you again.

"A stop over from our Vermont trip going home"

5
22/10/2017

Such a nice hotel. Clean, friendly, affordable and near enough to downtown Saratoga Springs. Easy to find, well lit and very friendly staff. The breakfast menu was pretty much as expected but well stocked and staffed. No complaints here. Good job!

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. We are pleased to see that our accommodations me with your expectations and our location was convenient for you. We will be sure to share your positive review with our employees. Thank you again, and we hope to see you should you return to the Saratoga area!

"Affordable and Pleasant Place to Stay"

4
21/10/2017

I stayed at the Best Western on Broadway in Saratoga Springs one Saturday in mid-October. It is located about an eight-minute car ride from downtown, where there are many shops and restaurants. On previous visits to Saratoga Springs I stayed at a bed and breakfast within walking distance of downtown. However, because I was in town to visit relatives and basically used the hotel to sleep, the location was fine for my purposes. I had a room on the second floor. Someone I rode in the elevator with commented that the floor layout was like a maze and somewhat confusing. The room was spacious with a window overlooking the outdoor pool (which was closed for the season). It had two Queen-size beds with an end table in between, a three-drawer bureau with a flat screen television (cable included HBO), a table and two chairs, a bench seat with a mirror over it (there was another mirror by the bathroom door), and a microwave and refrigerator recessed in the wall. The bathroom was a good size with ample counter space. Towels were folded on shelves built in the wall next to the sink. There was a heat lamp and two light switches, one of which starts out with a very dim light—nice if you get up during the night. Breakfast was included. In addition to coffee, tea and juices and bread/pastries, some hot food was available such as pancakes and hash browns. One suggestion: Turn down the heat on the coffee dispenser. I found the coffee to be boiling hot. Service was pleasant. The room rate was $134.10 with a AAA discount before taxes.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing valuable feedback regarding your recent stay with us. Your comments are very important and we will be checking our coffee temperature. Guest satisfaction and safety are our top priority. Thank you.

"Great and Comfortable Stay"

4
16/10/2017

staff was very helpful, accommodating, courteous and polite. room was clean and comfortable, slept great with no issues from other rooms or people, very friendly staff during breakfast, which was a good spread of food, we would go back again to this hotel if and when we return to Saratoga Springs, NY

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. We are pleased to see that you enjoyed your stay and that you had a great sleep. We look forward to seeing you again should you be in the Saratoga area. Thank you,

"Not the BW I remember, way better"

4
09/10/2017

quite impressed, very clean, updated, spacious. The room had a mini fridge and microwave. nice little gym (more than a treadmill and bike). The continental breakfast was good and plenty. The staff was excellent. Stayed at Ft William Henry the night after, I wish I booked a second night at the BW plus.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
We truly appreciate your feedback regarding your stay with us. We will be sure to share your findings and positive experience with our staff. It is their favorite form of motivation. Thank you again, and we look forward to seeing you the next time you are in Saratoga.

"Nicely done"

4
06/10/2017

Everything was fine at this hotel, just what you'd expect. Clean, convenient and priced right. The best part is the barbecue place just across the highway (cross with care). Amazing ribs and rubs, terrific pulled pork, all smoked on premise.

Tina V, Tina overnight audit at Best Western Plus Saratoga Springs, responded to this review
Thank you for filling out the survey. We are glad that we exceeded your standards. our housekeeping staff tries to make sure that everything is done just right for our guests. Hope you got to enjoy our Breakfast in the morning . Yes the BBQ is a great place to eat they just went to being open year round , the only day are not opened is on Mondays

"deceptive"

1
04/10/2017

I booked a room for three weeks in the future. It was a very good rate, and the website stated that it was risk free, with FREE cancellation. When I had to cancel the next day, I found that they charged me the full rate. They kept saying that was their policy, but the screenshot a took clearly states otherwise. I would never book with them again, nor with Booking.com.

BestWesternHotels, Corporate at Best Western Plus Saratoga Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"best western saratoga springs, ny"

5
04/10/2017

I've stayed at a lot of Best Westerns, and this was one of the nicest, and friendliest, I been at. The breakfast area was larger than many I've been to. It is located just a few minutes from Saratoga. Easy access to dining and nightlife. I would stay again.

Tina V, Tina night audit at Best Western Plus Saratoga Springs, responded to this review
We are glad you took the time to fill out the survey. We are glad you enjoyed your stay with us. The breakfast Person will be glad to get your feed back she tries to make every bodies morning a great start to their day. All our staff tries to make all our guests stays a enjoyable experience. Thank You and see you in the future

"Two miles from downtown but worth the drive"

5
03/10/2017

I stayed here for two nights for a wedding. I am a big fan of the "plus" product for Best Western. I find the staff to be extremely friendly and the rooms to be quite spacious. There is plenty of parking and the room comes with free breakfast, I believe this is a fairly new building so everything looks quite fresh. I am a travel agent and have stayed in many many hotels and would highly recommend this property.

Tina V, Tina night Audit at Best Western Plus Saratoga Springs, responded to this review
Thanks for giving your review Yes we just had a remodel a few years ago but we have been here for years. We are glad you choose our hotel with so many in the area. I hope you enjoyed your stay and glad that you got to enjoy our breakfast our great breakfast help enjoy trying to make your mornings a great start to your day

"Pet AND People Friendly !"

5
03/10/2017

The staff makes our frequent stays here enjoyable and they are accommodating to meet our needs & those of our dog too. The bed, linens, room are all clean and comfortable. The accessibility to downtown Saratoga , SPAC and the Northway can't be eat.

"During a home remodel, the family stayed at Saratoga Best Western. The staff treated us as their family. Awesome"

5
02/10/2017

The Saratoga Best Western has a great pool and gathering space as I was able to work from gathering space. The staff from the front desk to the housekeeping staff were always pleasant and accomodating.

bwsaratoga, Tina Night Audit at Best Western Plus Saratoga Springs, responded to this review
Thank you for filling out our survey They show us were we are doing good and were we can improve, It looks like you had a great stay and enjoyed our pool and had our great breakfast in the mornings.

"solid hotel"

4
28/09/2017

Everything was clean, staff was very friendly and helpful. Great location, about a mile from the Saratoga Spa Park, and a couple miles from downtown. Nothing fancy, but I was looking for a clean place for the Ragnar race, and this place delivered.

"Clean, convenient hotel"

5
27/09/2017

Spent one night here passing through the area, and appreciated the very clean room, and convenient location to downtown and the thruway. Nice buffet breakfast with several hot items and fresh fruit. Motel seemed fairly new. Helpful staff.

"Just Okay"

3
12/09/2017

Bed sagged on one side. Gym opens at nine, after breakfast and closes at 9 or 10 pm, so it's really unusable for many, who might get up for an early morning workout, eat breakfast, and check-out. Outdoor pool is impractical for upstate New York. Unusable for most of the year.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"rotten"

1
09/09/2017

Clean hotel. Rude staff. Closet accommodated 2 shirts. Internet problems made impossible to connect with family a nd friends in the area and at Saratoga race track. could not check bank accounts or request refills of med online. could not use internet for pleasure. closet space was an insult. frustration and stress level ruined the vacation we had so looked forward to to relax

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
We thank you for your input regarding your recent stay with us. We apologize that your expectations were not exceeded. We hope you will give us another chance to exceed your expectations should you return to Saratoga.

"A good value in Saratoga"

4
03/09/2017

We stayed here during the racing season. The hotel price was competitive, they offered a good free breakfast, and the staff was attentive. I would advise staying in the main building. We stayed in the newly constructed addition, and our room was close to the road. There was a good deal of traffic noise, particularly in the morning.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us valuable feedback regarding your recent stay at our property. We are pleased to see that our accommodations met your expectations and we thank you for sharing your concern regarding traffic noise. We hope to see you the next time your in town.

"Great Location and Staff"

5
28/08/2017

This was a great location outside the congested area but near the Saratoga Park - walking distance. The manager was very helpful with suggestions and the property is clean. Breakfast variety was good and fitness center was small but adequate.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for your feedback regarding your recent stay with us. We are happy to see that our location and accommodation met with your expectations during your stay in Saratoga. We look forward to seeing you again soon. Thank you.

"Throw out the garbage"

2
27/08/2017

Had to walk by two big bags of garbage, scrap wood, and a wet pile of towels to and from our room. The staff didn't seem to care. There are a lot of hotels in Saratoga. I'll make sure to stay somewhere else next time.

bwsaratoga, Desk clerk at Best Western Plus Saratoga Springs, responded to this review
We are glad you filled out the survey, It gives us a view of were we need to improve our service to our customers. We hope you will give our hotel anther chance when you are back in the area, I tell you this is not the normal look in our hotel I am so sorry for the housekeepers not doing their jobs the right way, if you had in formed someone at the desk I know if I were on I would have moved those wet towels from the floor myself Hope to see you in the future Desk Tina

"Nice hotel for the area"

3
26/08/2017

Being here for travers weekend hotels are slim pickings. The best western is clean and great location in the city. The track and spac are close and Caroline street is a short cab ride away. The complimentary breakfast is better then expected. I would stay here every year.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you next year.

"Lovely relaxed hotel"

5
21/08/2017

Stayed for 2 nights whilst we explored Saratoga Springs . Friendly staff (especially the breakfast ladies who helped my son with his waffles).Very clean with a nice pool area too. Good location for downtown and races too. About $8 with uber .

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for taking the time to provide us with valuable input regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Wonderful accommodations"

5
19/08/2017

Pleasantly surprised. Greeted promptly at front desk for late check in. This location for horse racing season was very nice, clean & comfortable for the money. Would recommend to friends anytime. Very quiet area.

"Saratoga Race Course"

4
19/08/2017

We've stayed for the last 10 years, hotel is a very good option for your racing stay. price is reasonable with going rates during the racing season, clean, neat, nice people, and very convenient. I would recommend.

"Satisfoed"

4
18/08/2017

Quiet, new, clean, comfortable, convenient - exactly what this type of resort should be. We didn't spend much time at the hostel but the common space are really nice. People were enjoying the pool and I would have too if we had stayed longer. Mostly I appreciate how really clean everything was.

"Saratoga Summer"

3
18/08/2017

Hotel was very close to Performing Art Center, where we had tickets to a concert tuesday, the 15th. Also enjoyed the mineral springs, walk ways , and manicured park area. Saratoga Lake was close by for boating,fishing, etc. Downtown Saratoga Springs an enjoyable city for strolling the area, food, drinks, street entertainers. Pool area nice, with hot tub, but needs a coupla more tables to sit at for reading, etc. Room was good size, on a corner downstairs, next to door, was noisy sometimes, but made getting to and from car very easy. Mo , the manger was attentive, the rest of staff I encountered didnt seem overly happy to be there, but did their job. Would probly stay there again, maybe not.

"Not Your Typical Best Western"

4
09/08/2017

Nice Hotel a few miles from town. Hotel is new (or newly updated). Rooms are clean, large and comfortable with a small refrigerator and microwave. Bathrooms were clean and updated. Complimentary Hot and Cold Breakfast provided - not quite restaurant quality, but served its purpose.

"Great choice for a getaway"

5
09/08/2017

Clean & comfortable rooms.Bed & extra pillows ensured a good nights sleep.Pleasant & helpful staff.Perfect location for visiting casino & track.More than adequate breakfast.Easy check in & check out.Very close to Saratoga State Park.

"Best Western"

4
07/08/2017

Service and Employees were very friendly. Breakfast has much to be desired. Fake eggs and microwaved sausage . UGH. Other than that, rooms were clean. Room was near the elevators and maids woke us up talking outside the door before we were ready to be up. Once I addressed the problem with them, they were very apologetic and left the area. Price is fair for the area and time of year.

"Way overpriced given the amenities"

1
06/08/2017

Came to Saratoga for a weekend of horse racing at the Spa. So it seems did everyone else in the NY area! What can you do, the local hotels can charge anything they like and you're stuck with 'em. For a $400 overnight room rate at a Best Western I thought I'd at least get a clean room - wrong! While the overnight clerk tried to make things right by moving us and providing a discount. The following day the manager overturned the clerk's actions and refused to honor the discount. We had a great day at the track so I wasn't going to argue and let the manager ruin my trip. But, ohhhh, I will remember!!

"The place to stay in Saratoga Springs!"

5
06/08/2017

Quality service, friendly and helpful staff who make you feel at home! Great breakfast experience. immaculate conditions everywhere: rooms, lobby, breakfast area, outdoor pool and gym! And only 10 minute drive to the race track - the best of everything!

"Hotel Stay"

5
03/08/2017

This hotel was wonderful..The service and the staff were great and the room was very clean and beautiful..The bed was comfortable and the pillows were perfect..I would recommend this hotel highly to anyone who goes to Saratoga Springs..I give it a A+ rating and would use it again...

"Road trip 2017"

3
31/07/2017

My wife and I travelled to the Maritimes to visit a life long friend. Our first real vacation in many, many years. We travelled north of Lake Ontario going east and south of Lake Ontario travelling west. We stayed at 5 different Best Western Hotels. In Burlington Vermont we had a mini suite, use of indoor and outdoor pools and dined in their 5 star restaurant. I am still trying to figure out why it cost $150.00 more per night in Saratoga Springs for a single king.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us feedback from your recent stay with us. The opening of the Saratoga Race Track does have an impact on local rates. Thank you for choosing Best Western Plus, we hope to see you again.

"Saratoga Springs visit"

5
29/07/2017

The location was most convenient. The hotel was clean and the staff very helpful. I would recommend it for whatever reason you happen to be in the area. Your proximity to the tracks, casino and downtown Saratoga Springs is only minutes away.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us feedback regarding your stay with us. We are pleased that our accommodations met your expectations and that you found our location very convenient for your needs. We hope to see you should you return to Saratoga Springs!

"Saratoga"

3
29/07/2017

Place was in good location. Race track and casino minutes away. It was clean and service was good. The bed was too small. Says it was a queen bed but it was smaller. I would say full size bed. Too small for two people

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us feedback regarding your stay with us. We are pleased that our accommodations met your expectations and that you found our location very convenient for your needs. We hope to see you should you return to Saratoga Springs!

"Mediocre, but great location & friendly staff"

3
28/07/2017

I stayed here for one night while in town on a business trip. The lobby and common area was clean and the desk staff friendly. Unfortunately when I went into my room there was evidence that the room had not been sufficiently cleaned. The beds were made up, but the bathroom had evidence it was not cleaned, and there was dirt and hairs in both beds. I called the front desk and within 10 minutes they brought me keys to another room, which did not have any issues. The location was great - close to the downtown area, the park and racetrack. The staff at the continental breakfast was very friendly & pleasant, and when checking out the gentleman at the desk was extremely personable. If not for the issues with my first room, I would have rated it higher - but they did take action quickly to resolve the issue.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your stay with us. We apologize for any inconvenience you encountered during your stay and hope that you will give us a another chance to exceed your expectations should you return to Saratoga Springs.

"Near SPAC"

3
27/07/2017

We recently went to a concert in Saratoga Springs and stayed at the Best Western Plus. It is located close to the park. The rooms were clean and check in went very quickly. However when we wanted to check out there was no one at the desk for about 15 minutes. Breakfast was about what you would expect, rubbery eggs bad coffee and undercooked sausages.

"nice and convenient lodging"

5
26/07/2017

went to visit family--we always stay because at night it is close to casino. Service is so friendly and continental breakfast sums it up . Rooms are neat clean and not difficult getting a good deal on the many options out there

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. We are pleased to see that you had a nice stay and that our staff and breakfast met your expectations. We look forward to seeing you again should you return to the Saratoga area.

"Visiting for Concert"

4
26/07/2017

The Maids and breakfast staff were very friendly. The front desk person was annoyed that we came in and ruined her personal phone call, but the rest of the staff was kind. Clean rooms and up to date. The pool and spa were also clean.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. We apologize for not exceeding your expectations and will be following up on your comments. We hope to see you again so that we can provide you with exceptional service. Thank you again for your feedback.

"TOO HOT"

3
24/07/2017

The place was very nice, but the air conditioner wasn't working right and we got in at around 11pm, very tired and just wanted sleep. The air shut off in the middle of the night, and we woke up hot. Also had trouble cooling the room down.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay. We apologize for not exceeding your expectations in all areas and will follow up on your comments. We hope to see you again should you be in the Saratoga area.

"Nice place for a short stay."

4
19/07/2017

We are spoiled staying at resorts via timeshares. Nice place for a couple of days. The room was clean, bed comfortable and the HVAC actually worked very well. Frig and micro small but suited our needs. This was just an over night stay for a concert so it worked out perfectly. Venue to hotel, 2 minutes.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
We are pleased to see that our accommodations and location suited your needs. We thank you for providing us with this feed back and hope to see you again.

"June get-away!"

4
12/07/2017

Great location, close to casino, spacious rooms and beautiful breakfast and sitting area with view of the pool area. Check-in was efficient and staff was friendly and helpful. A continent breakfast was provided with pastries, fruit and yogurt. Best of all, the coffee was good!!

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"No sleep at this hotel"

1
05/07/2017

Carpeting was wet under the AC unit leaving a moldy smell. Faucet handle was not attached. Extremely noisy. Dresser drawers very sticky. Towels did not absorb at all. Hotel staff was wonderful though.

BestWesternHotels, Corporate at Best Western Plus Saratoga Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"OUTSTANDING!"

5
27/06/2017

Everything about this hotel is great. The employees are attentive to your needs, the breakfast is great and the pool is outstanding. We will definitely be back for thoroughbred racing season as it meets and exceeds all of our needs.

"Unpleasant Experience"

2
26/06/2017

We arrived and were getting settled in our room and there was a horrible odor coming from the pull out sofa. Upon opening the sofa we discovered the sheets and blanket were wet and smelled awful. We had to change rooms where we lost both our view and privacy. The next room also did not have a working phone and no hairdryer so we had to walk to the front desk to request one or ask questions. We were hoping to gain some good time back by spending time in the hot tub and pool which had hours of 8am-8pm posted on the sign. However, upon trying to enter at 8am the gate was locked and we were informed by an exceptionally rude front desk staff that the pool did not open until 9am and that was a typo on the sign. We will not be returning.

"Good Hotel"

4
26/06/2017

We stayed at this hotel for a night and got pleasantly surprised with the overall amenities that it provided. The room was good with nice comfortable beds. We loved their breakfast buffet which had quite a bit of variety to choose from and the lady who was managing the buffet was very friendly and nice. Overall, it was a good experience and we would like to stay here again if given a chance.

"One of the better BW experiences."

4
16/06/2017

Excellent value for very little money. This BW is new and attractive, located within walking distance of the Saratoga Springs Spa State Park and an easy drive into town. The outdoor pool, though small, was attractively located in a resort-like setting. All in all, excellent value for money.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

"Very unhappy guests"

1
15/06/2017

When we left realized that we left 3 of our jackets at the hotel and when we called said hotel they said there was nothing there which I know we accidentally left in the cupboard. They are the only people able to access the room after our leaving. Hope they enjoy wearing them. Even though they said they neede to talk to the housekeeper about it really when I even called the next day he said he needed to talk to her. So don't leave anything there they won't give it back. So upset over the loss also our first room on the first floor the windows don't even lock. REALLY!! They gave us another room and the same thing. So you are afraid to leave anything of value there

BestWesternHotels, Corporate at Best Western Plus Saratoga Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Colony of ants"

2
05/06/2017

Had problem with ants and I know it's not hotel fault but bossy hotel clerk didn't want to change our room. To much of an Inconvience for her, I guess. To bad left an unpleasant taste in our mouth, will not return to this establishment, highly priced.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your recent stay with us. We apologize for any inconvenience you experienced while we worked to secure you a new room. Thank you for choosing Best Western Plus, we look forward to another opportunity to exceed your expectations.

"nice and basic overnight hotel"

4
30/05/2017

We stayed for 1 night in this hotel. It was the right decision. Staff was cordial. The rooms were clean and spacious. No noise was heard from outside or next room. The gym had all the equipment for a decent workout. The breakfast was a typical one, the scramble eggs were delicious. The hotel has a nice common area. Free parking.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for your feedback regarding your recent stay with us. We are pleased to see that you had a positive experience and your expectations were met. We look forward to an opportunity to serve you again! Thank you again. Kathy

"Very disappointing"

1
29/05/2017

Needs many upgrades and better breakfast. Had poor plumbing and 1 of the two beds had a broken box spring. Hope you don't like to fall out of bed! The listing said you were getting a kitchenette. This was a hole in the wall that housed a microwave and mini fridge. What a joke. There wasn't even a counter in the room so the coffee machine was in the bathroom. This room was supposed to have room for 4 people and had one tiny low dresser that the tv sat on. That was funny too. I know a lot of people look for hotels with breakfast included. It was awful. Consider somewhere else!

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"No complaints!"

5
11/05/2017

Recently retired elderly couple prefer to drive rather flying. We don't want to be rushed. Have family and friends in the US & Canada. We have found that Best Western Hotels suit our needs for our budget. Ara M. CT.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us feed back regarding your stay with us. We are pleased to see that our accommodations meet your needs and we look forward to seeing you again should you return to the Saratoga area. Thank you.

"A great stay"

5
27/04/2017

My wife found this deal and I booked it and was very happy with everything, rooms breakfast, everyone cared about us. Very close to downtown Saratoga and the tracks. I-87 is close by if you want to go to Lake George and the outlets in between. My wife said we'll be staying there again.

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for your feedback regarding your recent stay. We are so pleased to hear you had a nice stay with us and in beautiful Saratoga. We will be sure to share your positive comments with our staff and look forward to your return visit. Thank you again! BW Management Team

"Superb!"

5
16/04/2017

We loved our stay at this. hotel. The place was clean inviting and we had a good service. The place looks new, not too far from the main highway 87 . We really appreciated the breakfast that was included.

bwsaratoga, Owner at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing feedback regarding your stay with us. We are very pleased to see that you enjoyed your stay with us and that our location was convenient for you. We look forward to seeing you again should you return to beautiful Saratoga!

"Great hotel"

4
08/04/2017

This hotel is very clean, friendly staff and good location. Nothing fancy but has everything you need. Very reasonably priced for area. Close to downtown Saratoga. Nice free breakfast. Would definitely reccomend

bwsaratoga, General Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for taking the time to provide valuable feedback regarding your recent visit with us. We are pleased to see that you enjoyed your stay and we look forward to the opportunity to accommodate you the next time your in beautiful Saratoga!

"Wonderful Place to Stay for a Night Out in Saratoga"

5
26/03/2017

My friends and I always book a room in this hotel when we go out in Saratoga. Its only 10 minutes away from Caroline Street, it's clean, there's always rooms available (and cheap form Groupon!), and the breakfast in the morning is no ordinary hotel breakfast. There's everything from Chobani yogurt, to fresh fruit, to waffles that an attendant will help you make if you're not inclined toward using small appliances. I'll continue to go here and recommend it to friends!

bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review
Thank you for providing us feedback regarding your stay with us. We are pleased to see that our accommodations and location meet your expectations and that you enjoy our breakfast. We look forward to your return! Best regards, BW Management Team

"Weekend get away"

2
11/03/2017

When we checked in on march 9th, the desk clerk was very nice and gave us a key to room 103. My wife opened the door and the room was a mess from a previous visit, beds unmade, towels and pillows all over the floor. We went back to the desk and she gave us another room, room 115. By this time I was Leary of this place. We went into this room and I nmoriced one of our MADE beds had really wrinkled sheets. One wall was full of holes, the foot stool was discusting, the other bed that we slept in had stains all over the sheets. In the morning I ran out of hot water while showering. It was bad, I felt like I itched all night.

BestWesternHotels, Corporate at Best Western Plus Saratoga Springs, responded to this review
We're sorry to hear that we did not exceed your expectations while you were with us. We have addressed these issues with our maintenance and housekeeping teams. Thank you for taking the time to provide feedback so that we can improve.

"get away"

5
03/01/2017

not to far from town near the casino 5mins or so .the hotel rooms have a bed you can sleep on and sleep not hard as a rock. being near the main road we did not hear any traffic at all good hotel to stay for a good nites sleep tim

bwsaratoga, Manager at BEST WESTERN Plus Saratoga Springs, responded to this review
Thank you for providing us with valuable feedback regarding your recent stay at our hotel. We are pleased to see that that you had a restful nights sleep and that our location was convenient to your destinations in Saratoga. We look forward to seeing you again! Best regards, Mo General Manager

"Convenient and resonably priced"

5
10/12/2016

This hotel is just a mile and a half to the center of Saratoga Springs, so it is very convenient and at a great price. Like many Best Westerns, this one seemed to be new or recently upgraded with a pleasant lobby and breakfast area and nicely appointed rooms. The staff was very friendly and helpful. We arrived a bit early and our room wasn't ready, but they welcomed us to make use of the business center so we could search for a dinner reservation. Upon our return home we found that we had left an item in our room. We called and the staff was very helpful, locating the item and sending it to us.

"Take Sanitation Seriously"

2
28/11/2016

Our room was very unsanitary, which I discovered late into our stay. There were a few areas that had bodily fluids (pathogens) in the bathroom area. This inference would leave a person to believe that more than just one area in the entire room would be unsanitary. Isolated as it may seem, the danger of becoming infected could have grave consequences.

"Just fine!"

4
04/11/2016

Attended Head of the Fish last weekend and stayed at the Best Western Plus. We had a 2 queen room and it was just fine. We were on the main floor so not having to deal with elevators and stairs a plus. The breakfast in the morning was what you would expect. It is not in the downtown - no walking downtown unless you wanted to hike it. But the hotel its self was all right.

"Comfortable and clean"

4
01/11/2016

Stayed on October 8th for one night. Although check-in was a little cumbersome and could use some modernizing of their check in process. But we found the hotel to be clean and comfortable. King room, bed very good and not a lot of noise out in the hallway. Breakfast was basic but we really appreciated that it was included because there wasn't much time to explore the area restaurants.

"Nice stay "

4
17/10/2016

I found the hotel to be clean and the staff friendly. It's close to town and Saratoga park. Breakfast had variety. Very nice lobby too! We stayed on a groupon deal so we were unable to get a king bed, but we're ok with the queen.

bwsaratoga, Manager at BEST WESTERN Plus Saratoga Springs, responded to this review
Thank you for providing us with valuable input regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mo Hussain Guest Service Manager BEST WESTERN Plus Saratoga Springs

"Good place for short stays"

3
17/10/2016

Nice place - nothing special. Staff was friendly and attentive. Large clean room with comfortable but "creaky beds". Basic motel breakfast included - annoyed that they had no orange or cranberry juice. Reasonably priced and located next to Saratoga Springs State Park.

"Seems to have improved"

4
17/10/2016

This is the second time we stayed here. It seems to have improved. In the morning, there's a team of housekeeping going about their work. The last we stayed here which was maybe three years ago, the room was not made...one housekeeper said she was late and had not attended to any rooms and it was 4pm. The staff was friendly, especially the breakfast room lady. Breakfast was okay. The rooms are clean and well appointed. The wifi was super fast.

"A great place to stay"

5
11/10/2016

If you are planning a trip to Spa country in upstate New York, this is a great place to stay. It is located right between Saratoga Springs and Ballston Spa Town. It is practically walking distance from the Roosevelt Baths in Saratoga Springs, and the State Park. It is very quiet. It's wonderful to be out of the downtown tourist scene in Saratoga which can be noisy and chaotic. THIS IS A GREAT PLACE TO STAY! I was with family, but this is excellent for a solo traveller as well. Very safe and convenient.

"Impressed"

5
11/10/2016

I had a wonderful stay at this hotel for a wedding. The staff was exceptionally friendly and helpful. The room was very clean, and the bed was comfortable. I enjoyed that I had a microwave and a refrigerator in the room, which I had not realized ahead of arriving.

"Trip to Fairgrounds."

2
04/10/2016

The quality of the bed and pillows were very uncomfortable. Staff was pleasant and very helpful. The breakfast was of OK quality bu was not that warm. The hotel was quiet at night and WiFi was sufficient and very easy to obtain. It was a very pleasant surrounding area and restaurants close by with several to choose from.

"Too close to road"

3
02/10/2016

Arrived late. Room was ready. Got a deluxe king room with couch and it was huge. Stayed in a separate building close to road. Very busy highway with lots of trucks all night long. Breakfast was so so. Coffee hot and the employees very helpful. Recommend you get the building behind the office.

"Average"

3
02/10/2016

We stayed in one of the larger rooms with a pullout couch. It was in a separate building right next to Rt. 9. It was very noisy with traffic all night. The biggest issue was the wifi-2 bars. In the main building it was fine. We mentioned the problem and we're told "well it works". All they need to do is put in a router or extender. The room was large, which was nice. Unfortunately, the set-up was wanting. There were only 3 drawers, not enough for the number of people in the room. The tv is against a wall, so it isn't convenient to watch from the bed or couch. The room is dark, with only 2 bed lamps and a desk lamp. You have to push the doors closed and the bathroom fan doesn't do anything. They ran out of extra blankets, which were needed. That being said, the staff was friendly and the rooms clean. They also had a lot of plugs for electronics. The breakfast is very good with a wide variety to chose from.

"great location, great price!"

5
30/09/2016

Hotel reception very friendly and courteous. Room was very clean and nicely furnished, even had a microwave. Beds are very comfortable. Only 10 minutes from downtown. First time visiting Saratoga Springs, would definitely stay here again.

bwsaratoga, Front desk at BEST WESTERN Plus Saratoga Springs, responded to this review
Thank you very much for your positive review. we thrive for good customer satisfaction, and appreciated your review, Hope to see you in the future Thank you very much

"Clean and comfortable"

4
27/09/2016

The room was clean and comfortable. A lot of space, included a King bed and a little sofa The place is not so far from the Park, it has private parking and outdoor pool (that we've not used). The wifi didn't had problem. We were lucky, as the laundry room was just in front of our door, so we've used without problem. Big selection for the breakfast, relaxing in front of the window. The manager(?) is arrived and say 'hallo' to the Guests, helping also an old couple with the cups.

"Good Value, Convenient Location"

4
22/09/2016

The hotel is on Route 9, not far from I-87 exit, less than 5 minutes from the Saratoga Spa State Park, and about 10 minutes from downtown Saratoga Springs. It is better than I expected: the room is spacious for two double (or queen size?) beds, has free wi-fi, iron, medium-size refrigerator, and microwave oven. The hotel offers complimentary breakfast (scrambled egg, sausage, cereals, yogurt, English muffins, fruits, pastries, etc.) and has a small fitness center.

"clean and quiet"

4
21/09/2016

We stayed there one night on our way to Atlantic city. The check-in was fast and the person was nice. The room was clean and the bed was confortable. It was quiet and we had a good night sleep. The breakfeast was good and the place was clean. The only negative was the phone in the room did not work as all the phones in this hotel.

"Disappointed"

3
19/09/2016

The ease of booking, making changes, checkin, billing, room key not working (and not getting a new key right away), etc was stressful and complicated. I would have liked to been able to make changes and pay online for a large group at a corporate rate.

"Great Place. "

5
15/09/2016

What a nice, clean & spacious hotel. So much nicer than the one last night. Friendly staff, clean & very up-dated rooms. Reasonable price. Only draw-back is that it is not in town. 5 minutes away by car. Had a very nice time.

"Easy access to Saratoga Performing Arts Center"

5
13/09/2016

This hotel was clean and up to date with easy access to the Saratoga Performing Arts Center. The beds were very comfortable and outside appearance was very clean. We left too early in the morning for breakfast but a staff member offered a Bag to Go (which we passed on) so I can't give a review of the breakfast offered.

"Convenient to SPAC, not very clean"

3
13/09/2016

This is the second time in a few years that we have stayed here the night of a concert. Super easy to get to off 87 and the proximity to SPAC is wonderfully convenient. Barely any traffic on the way out and we were back at the hotel in minutes. However, we will rethink our choice next time. We had a king size bed with a pull out coach for the kids. Upon check in, there was only one person working the desk so there was quite a wait. Once we got our room and unloaded the car, we found our key did not work. We were told there was something wrong with the lock and given another room. When We got to the room, we opened the couch. The sheets had clearly not been changed from the previous guests. The main bed appeared clean, but after that discovery, I was skeptical. It made it hard to settle in after that.

"Wedding overnight"

3
12/09/2016

The front desk staff were friendly when we checked in. As far as the rooms go our bathroom shower was not cleaned from previous people who stayed there. There was dark hair on the shower walls and wrapped around the washcloth bar. Total turn off, grossed me right out. Made me think about how well everything else in the room was actually cleaned. The free breakfast in the morning was ok. They had a pretty big selection of food but certain things were very salty. They however never ran out of anything and had someone there all the time restocking it and cleaning

"Nice hotel and warm outdoor pool"

5
07/09/2016

This is a perfect example of a Best Western Plus line of hotels. Clean and crisp throughout and a pleasant overnight experience. I highly recommend a stay here and a swim in the outdoor pool - was nice and warm for our 2 yr old son. Nice and relaxing to unwind after a day of driving. Free breakfast with fruit, yogurt, waffles, eggs etc. Just an excellent stopover hotel, and Saratoga Springs is beautiful. Be sure to spend the day Truong around and appreciating the racing history the town has to offer.

"Not Bad ~ "

3
06/09/2016

Stayed at this hotel for two nights with several families to see some ballet shows at SPAC. The rates were reasonable, the rooms clean and the pool was great for the kids ! I do not think they had enough employees to cover the desk... It was hectic Upon check in, the woman was kind of rude too ...... Breakfast was just ok !

"concert night"

4
04/09/2016

Hotel was a very good location for the concert we were there to attend. We walked back to the hotel afterward. The hotel was clean and comfortable. Staff was very friendly. Did not eat breakfast. Was a little high priced for an older hotel.

"Comfortable, clean and very well-located!"

5
26/08/2016

We so enjoyed our stay here--the swimming pool was immaculate and so needed on a hot day after the Races! Also, wonderfully located right next to Saratoga's beautiful park (which houses a historic hotel and the summer arts centers for dance and music) and across the street from a great barbecue place (BBQSA). Even has a laundry room for guests to utilize! Our room was large and well-air-conditioned too. Terrific!

"the horse stables would have been nicer"

2
20/08/2016

Just got a bad feeling here. Lobby was all done up, room was painful. Neat and probably recently redecorated. But dark. short stay quality. for the price ($260) I expected much nicer. the free breakfast was the usual choices received but the lay out was very confusing. hap-hazard ..... kept waiting for someone or something to go down. couldn't get out of this place fast enough.

"Great Location to see the Saratoga area"

5
17/08/2016

The Saratoga Best Western Plus is in a great location to visit the entire area. It is close to the casino/racino, the track, the village with all it's great shops and restaurants and if you are there for a concert at SPAC or the Crew Season to catch some rowing you are located centrally. The hotel is beautiful and spacious. The lobby is huge and well appointed. The breakfast area is large and well stocked. The area is also a great place for a group to gather in the evening. The pool area is very nice. I didn't use it, but the fitness center looked nice and there were people in there working out. The room was large and We really thought it was a good size bathroom.

"Has really gone downhill"

2
11/08/2016

Have stayed here before and been pleased, but this time was such a let down. Check in was easy enough, but the room needed help. There was a huge crack in the ceiling that looked like it was in the process of being repaired, but still leaked. My friend found a flea on her foot, and my husband found stray hairs in the shower. We won't stay here again.

"Very nice for the rates charged."

5
11/08/2016

Very surprised at how nice the rooms were. Very clean, quiet, and peaceful. Mattresses very comfortable. Staff very pleasant and helpful. Easy check-in and check-out. I will definitely choose Best Western next year when I visit Saratoga.

"Worst hotel I have ever stayed at"

1
08/08/2016

This is by far the worst experience I have ever had staying in any hotel anywhere. I have stayed in hostels in 3rd world countries that I would give a higher recommendation to. Where to even start: I called weeks ahead of my stay to find out about early check in since we would be going to the race track for the day. I was told they would do what they could to accommodate us. Fair enough. I was then told that if they couldn't that they would secure our bags for us and we could get them back when we got back from the track. Then came the day we arrived. When we went to check in and the front desk manager Penny informed me that we only had one room. I showed her the receipt for the 2nd room and she let me know that is my problem, not hers. Then Penny let me know that she could not hold our bags. When I informed her that we did not have a car to store them, she again told me this was my problem. At this point I asked to speak with her supervisor and she let me know that she did not have one. When I told her that this answer was not sufficient, she told me that she would call the police if I asked again. There were 4 more events after this that alone would cause me not to recommend this hotel to cap things off. I would stay away from this hotel at all costs. I have stayed at other hotels in Saratoga that are leaps and bounds better than this.

"Never Again"

1
06/08/2016

Checked into what we thought was a smoke free hotel. Rooms wreaked of cigarette smoke. Rooms were dirty. Towels were stained. Staff were not helpful at all. We thought this was a good location but there are so many nicer placer in Saratoga. This place really needs to improve!!!!

"Quiet Stay... Just Wonderful!"

5
03/08/2016

This hotel is located about 10 minutes away from the downtown area which was perfect for me. Its very quiet, I stayed here for two nights and it was great! My room was clean and very spacious. I never had to call the check in desk for anything because everything I needed was there. There was free wifi that works! The air conditioner worked well.My stay included breakfast which I enjoyed. The staff was very helpful even assisting with breakfast. The nice staff lady noticed that my waffle was not coming out right and remade it right there on the spot for me. When I checked out, the nice gentleman asked if I had breakfast. I informed him that I had to leave right away so he went and got me some granola bars and some water which came in handy on my trip back to Philadelphia. I thank every one at the Best Western Plus in Saratoga Springs for making my stay so comfortable. This was my first visit and I will definitely be back to stay!

"Just what we wanted"

4
26/07/2016

Check in was handled nicely by Cathy. Perfect room location, Housekeeping was great but must say, Conrad (MR. happy to help) was the best. Will definitely go back. freshly renovated property, friendly staff and you are in Saratoga! just go.

"Overall Excellent Stay"

5
25/07/2016

We stayed for a one night visit - booked last minute through a 3rd party site and got a great rate. Room was large and clean - although we did have a room with an adjoining door, we didn't hear our neighbors and had no complaints. Location was a bit farther outside downtown but was perfect for us since we were going to SPAC. We were able to walk to and from the concert - it was about 30 minute walk but it was a beautiful stroll through the park and way better than sitting in traffic! Breakfast was included and delicious, lots of options and all fresh! We didnt use the pool but it looked nice and clean and welcoming. Staff was pleasant and helpful. Would definitely stay again!

"Just a drive "

2
25/07/2016

Terrible for a best western Beds were a mess (see photos) the sheet and covers were probably in a dryer for days. They did not fit on mattresses. So tired after long drive went out to lunch.When we got back from ride Floor was very wet from air conditioner leaking. My socks were soaked. Told girl at desk she moved us to next door. In the morning told manager he did not seem to care. Would not recommend this place to anyone.

"Clean and pleasant"

3
16/07/2016

This is a good mid-range hotel. Nothing fancy but not budget, either. Very close to downtown Saratoga Springs (but not within walking distance). Common area carpets were a bit dirty and the scrambled eggs at breakfast looked institutional (read: powdered). Bathroom was nice. All and all quite pleasant.

"July in Sarasota"

4
16/07/2016

I arrived 2 weeks prior to the Horse Racing Season. All of the hotels/motels had already raised their rates. I paid more than I wanted for only 1 person at Best Western---but compared to the hotels that are closer to town---I can not complain. The room was great! Big with comfy beds and large nice bathroom. Pool and jacuzzi available. The only negative is the drive to downtown Sarasota in the summer, as there are a lot of people/traffic.

"worst room in the house"

3
16/07/2016

Even though res was made several months in advance and we checked in with 20 min of "allowed" check in time, we received the worst room in the house, located in front of ice machine on first floor, with parking lot a few feet from our window. House keeping literally banging on door at 9AM check out day.

"Nice and clean"

4
13/07/2016

Location 5min drive to Saratoga Springs! Big Spacious rooms, AC was a bit loud! Big bathroom! Nice pool area with a hot tub. Breakfast was typically american. Waffles, eggs, bagels.. The surroundings are Nice and clean and even though there is a busy road next to The Hotel, you don't really here much from IT. Don't miss The bbq place just across The Street!

"Amazing Stay!"

5
13/07/2016

I have no idea where anyone came up with a bad review of this wonderful place! From the moment I checked in for the week until I checked out my stay was AMAZING. Super clean room lots of amenities, Great breakfast fully loaded! I would stay here again hands down anytime I am in the area!

"Great experience!"

5
10/07/2016

We were pleasantly surprised by the quality of the Best Western in Saratoga Springs. We booked a king sized room and were amazed by the size of the room and pleased by the cleanliness and layout of the space. As a bonus, it had the best hotel shower I have ever experienced- water pressure and shower head setting options were awesome- it felt like I was getting a massage!

"We can't understand the negative reviews."

5
29/06/2016

To tell the truth, we were a bit leery to book here after seeing some of the reviews, but we had a Groupon rate and figured it will be what it will be. Well, were we surprised! The motel is very clean, the room wasn't fancy, but we knew it wasn't a five-star hotel. It was large and clean, and it had everything we needed, even a very comfortable bed and great pillows. As someone mentioned, it was very quiet, which is hoped for, but rarely found (I always forget this when I'm getting excited about going away - that home is usually way quieter). The staff was more than helpful and friendly, too. The breakfast was way better than adequate, with waffles, eggs, sausages, many choices of breads/muffins/rolls - too many choices to mention! Will definitely visit again!

"Great last minute stay"

5
28/06/2016

A friend from out of state came to visit. We didn't want to drive the distance to my home. We love visiting the area when she comes to visit. Booked the hotel at a great rate. Included breakfast. When we Arrived at the hotel they had our reservation and our room was ready. The lobby was clean, bright and very welcoming. Staff at the desk was very friendly and helpful. We requested two queen beds. The room was surprisingly large and very clean. Along with the 2 queen beds, there was a table with 2 chairs. Microwave, coffee maker and fridge. It was not until we looked in the bathroom that we realized it was a handicap room. Being in healthcare I can tell you that the bathroom was a true handicap set up. Wide door, plenty big enough for a wheelchair. The shower was large with a Bench seat that you can shift from chair to shower. Small edge to enter easily. Regular shower head as well as the hand held device. This worked well for us since my friend had both knees replaced a few months ago. Lots of grab rails so.

"Very Quiet "

5
26/06/2016

Great place, awesome management! Definitely come back again and recommend to others. Wish weather was good, so I could have used the pool. Only thing I didn't, WiFi was keep disconnecting every 20 minutes.

"an ok place to stay"

3
24/06/2016

My husband and I stayed here for one night. The staff were very friendly and helpful in every way! The hotel itself needs some good cleaning and updating! The complimentary breakfast was adequate. The location is a short drive to downtown.

"Great place to stay for a concert"

4
14/06/2016

Great service from the staff and very good location for a concert. Although beware if the booking says pay when you stay.. they charged my card before I stayed. I let Booking.com know. They offered to refund my money but I still wanted the room. So beware they may charge your card before the stay.

"Wouldn't return"

2
09/06/2016

A disappointing stay as most Best Westerns we have stayed at have been good. Staff not friendly. Dirty carpets. Not very comfortable beds. Hot breakfast ran out by 7:15am and no one around to refill. Hear every sound in the halls.

"You get what you pay for"

2
08/06/2016

As a return Best Western customer found a Groupon for this hotel and thought it would be a good deal. There is no wifi and if your're looking for breakfast any "served" was stale. Very disappointing stay.

"More Cons than Pros"

3
02/06/2016

I rank it good - not very good, but better than average. In some areas it ranked high like their staff was pleasant and helpful. The location of the hotel was excellent - just minutes away from the high school where the basketball tournament was. There were more issues with the facilities than the staff and food. The shower head was broken, it worked, but not as well as it should. The a/c filters were frozen. The fridge froze everything we put in it without any control button to change. The hotel needs more than just one washing machine and one dryer.

bwsaratoga, Manager at BEST WESTERN Plus Saratoga Springs, responded to this review
Dear Guest, We thank you for completing this on-line survey. We apologize for not exceeding all of your expectations and will be following up on your feedback to make any improvements necessary to ensure we exceed guest expectations in the future. We hope that if you return to Saratoga you give us another chance to provide you with an outstanding experience. Please contact me directly at 518 - 584-2350, should you wish to further discuss your stay. Thank you, Mo General Manager

"Excellent Hotel"

5
01/06/2016

Room was clean. Staff was friendly and helpful. Close to all the attractions in Saratoga Springs. Hotel backs up to wooded area. Quiet and even though it is on one of the main streets of Saratoga, it was not in a busy area.

"A Very Good place to stay"

5
31/05/2016

Room clean and had all of the necessary amenities. Close to down town area. A short drive to both tracks and casino. Complimentary breakfast was surprisingly good and consisted of more than coffee and buns.

"Perfect overnight stay"

5
30/05/2016

When we were looking for a hotel to stay in during the memorial day weekend, the BW was the best option for us in terms of price and location. This particular hotel looked brand new and the room we stayed in was very spacious, spotless and the wifi connection was fast. Additionally, Penny at the front desk was very helpful and pleasant. The breakfast, however, can be improved, but it was good enough. I would not hesitate to recommend this hotel if you are looking to stay in Saratoga Springs area.

"Excellent hotel"

5
25/05/2016

Very clean and well maintained location. The rooms are high quality and extremely clean. The breakfast selection at this location was fantastic. Very friendly staff. Nice pool to enjoy. Enjoyed the very popular BBQ place across the street. Definitely recommend this hotel if in the area.

bwsaratoga, Costomer Service Rep at BEST WESTERN PLUS Park Inn, responded to this review
Thank you for your wonderful review. We are glad that we have exceeded your expectations. We Hope next time you are in the area you decide to stay with us again.

"Skidmore College parent present for graduation event"

5
23/05/2016

Recently renovated Best Western was a pleasant surprise. Skidmore College graduation was nearby. Definitely come back to Best Western. Well run, clean, professional, neutral décor. Your home away from home setting.

bwsaratoga, Costomer Sercice Rep at BEST WESTERN PLUS Park Inn, responded to this review
We all at the Best Western want to thank you for your kind words. As a team we strive to make our hotel a home away from home. We hope that you stay with us again next time you visit the area.

"Average at best, but not terrible"

3
21/05/2016

Continental breakfast was not great, barely warm. House keepers missed items each day we stayed. First day no coffee. Second day no Bath towel. Rooms were ok, not really up to date, but clean. The beds weren't as bad as most hotel beds.

bwsaratoga, Costomer Service Rep at BEST WESTERN PLUS Park Inn, responded to this review
We are so sorry that we did not meet your expectations. We do appreciate your feed back so we can address the issues. We hope that you deside to stay with us again in the future.

"happy in CG"

4
19/05/2016

Good location and value for money. Be sure to visit the state park in Saratoga Springs...worth the trip. If you are a golfer Saratoga spa golf great coarse and value for money, located in the State Park.

"Good stay, nice neighbourhood"

4
17/05/2016

Spacious and decently decorated rooms, coffee making facility and fridge and microwave available, very good breakfast, parking, free wifi and really nice neighbourhood for walks. Conference rooms and fitness available, too. Some minor negative things such as poor light in the room and location of the coffee making facility just next to toilet.

"Very Happy Traveler"

5
17/05/2016

We were so lucky to find a room at the last minute in an area that had no rooms available anywhere. This hotel looked brand new. Our room was huge, spotless, smelled great and had the most comfortable bed we have ever slept on. The free breakfast was great with lots of variety and plenty of food. We will definitely stay here next year!

"Close to Saratoga Horse Show"

4
16/05/2016

Convenient location if you are showing at Saratoga Springs Horse Show and they are pet friendly. Room was clean and bathrooms upgraded. Staff friendly and helpful. Would recommend to horse show people.

"Clean and Nice"

3
16/05/2016

Average hotel with nice amenities. If you're looking for low cost and good service, this is a decent hotel. It was quiet at night and we were able to get some sleep. The beds were just average but clean. Bathrooms are big and roomy. Nice fridge and microwave. Nice decor. Overall enjoyable stay and we've been here twice.

"Great place to stay, pet friendly."

5
06/05/2016

Located near the Saratoga State Park and pet friendly the Best Western accomodations are excellent, clean and the staff friendly and helpful. Plenty of parking and a very nice breakfast in pleasant surroundings. Close to the downtown, casino, and Saratoga Performing Arts Center. Easily accessed from the Adirondack Northway.

"Saratoga Invitaional"

3
25/04/2016

The Best Western Plus was ok for our visit for Saratoga Invitational. The front desk was pleasant & housekeeping was good Breakfast was ok. our eggs were cold & the toaster caught fire. Coffee was ok. The breakfast was just bad

"Cold breakfast "

1
11/04/2016

The eggs and decaf coffee where ice cold. Tried to make toast but one half of the toaster was broken and the poor woman working the breakfast station informed me that she has told management to no avail ! Had to make my toast in the waffle maker because the wait time for toast was at least 15min. I'm surprised that management has not purchased a new toaster to solve this very solvable problem.

bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Brian, Thank you for providing us with valuable feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations regarding the temperature of your coffee and egg. We also apologize for any inconvenience you may have experienced pending the delivery of our new toaster, which has since arrived. Because we value your business, we have enrolled you in our Best Western Rewards program. You will be receiving program information soon. Please consider staying with us again so we can have another chance to provide you with superior service. Please feel free to contact me at 518-584-2350. Best regards, M Hussain General Manager

"nice and convenient lodging"

4
26/03/2016

Park inn is close to the casino and my family. Accomodations are very nice and clean and service is excellent. I also enjoy the breakfast which is very nicely done. I've gotten some very good price deals which makes it even more attractive

"Great location, clean, comfortable, easy"

5
20/02/2016

On a college tour with my daughter and her friend. The service was great. The facility was clean and well maintained and very easy to find and park. Easy access to Saratoga. Comfortable bed and the price was reasonable. I would highly recommend.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Carl T, Thank you for taking the time to provide us with feedback on your recent stay. We are pleased that you enjoyed the accommodations and found our staff to be helpful We would welcome the opportunity to have you return to our hotel for a future stay.

"Home away from Home"

5
17/02/2016

Had to stay here for work call Kathy, She set me up with 4 room great rate, Jess check us in very fast. Very Clean room, Beds where very nice Bathroom Very Clean great breakfast. I would stay here any time.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Dwayne P, Thank you for taking the time to provide us with feedback on your recent stay. We are pleased that you enjoyed the accommodations and found our staff to be helpful. We would welcome the opportunity to have you return to our hotel for a future stay.

"saratoga,ny best western inn plus"

5
11/02/2016

Great place felt like home away from home kind staff and great continental breakfast. Overall loved the place. place had everything from a gym, to ice machine even washer and dryer for a small fee and once again it was great also free hbo.

bwsaratoga, General Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Albert A.: We thank you for responding to this survey and providing us with valuable feedback regarding your recent stay. We are pleased to see that you enjoyed your stay and our amenities met your needs. We will share your positive with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga..

"Not the Best Best Western"

2
10/02/2016

As a gold crown member I was disappointed with this establishment. It did not meet the standards I have come to expect of Best Western. The mattress was worn out, the High Speed internet was not and the shower handle fell off in my hand.

bwsaratoga, General Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Peter D.L: We would like to thank you for taking the time to respond to this survey. Your feedback is very important to us and is a major factor in our Quality Assurance initiatives. We apologize for not meeting your expectations and any inconveniences you may have encountered during your stay. We look forward to an opportunity to exceed your expectations in the future and hope you will stay with us on your next trip to Saratoga. Thank you again for your feedback. Mo Manager

"Pet friendly"

4
02/01/2016

My wife and I were searching for a hotel that allows small dogs. We were very pleased with the cleanliness and quietness of the overall Best Western. They only charged a $20 general sanitation fee for dogs, other hotels in the area require $115. The room we received was spotless and odor free. It was my first time at a Best Western in a decade - I will book with them ore frequently.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback on your recent stay. We value guest feedback, as it helps us in providing the best accommodations and customer service possible. We would welcome the opportunity to have you return to our hotel for a future stay.

"nice place"

5
02/01/2016

my husband and I stayed here on new years eve. we went to the racino for new years eve and then stayed at the best western it was close to the casino. everything was nice. the beds are a little hard for us, but that is just us some like them firm. rooms were clean, quiet and staff was very nice. our room was suppose to have a coffeemaker but there was not one, the desk clerk offered to send one up thr next morning.

bwsaratoga, Public Relations Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback on your recent stay. We value guest feedback, as it helps us in providing the best accommodations and customer service possible. We would welcome the opportunity to have you return to our hotel for a future stay.

"Average"

3
09/12/2015

Final Bill of $114.88 for one night stay is exactly what I expected. Noise from next room at 4 am, so-so bed, were only problems. I come to expect Best Western isn't going to put IHOP out of business any time soon with their breakfast, but that's ok with me. Everything else was ok, room temp., hot water, cleanliness, working refrigerator. Good location. Best Western has made an effort to keep the cost reasonable, only wish Comfort Inn and others would do the same.

bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback on your recent stay. We value guest feedback, as it helps us in providing the best accommodations and customer service possible. We would welcome the opportunity to have you return to our hotel for a future stay.

"Good and Bad"

3
07/12/2015

Good: Located very near a beautiful park to walk, run, bike. Nice, sincere staff. Big rooms and comfortable bed. Great/free internet. Bad: Huge pillows (not good for sleeping). Blowing, old heaters. Luke warm coffee. No one there for check out. "Dated" lighting plan.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
We thank you for completing this on-line survey. Your feedback is very important to us and we assure you that we follow up on all concerns and take appropriate corrective actions. We deeply apologize for any inconvenience you experienced during. Should you wish to discuss your concerns further, please call us at (518) 584-2350

"Half way to Canada"

4
17/11/2015

Easy 3.5 hours from Long Island and convenient to the Northway. Was looking for a middle of the road room to spend 6 hours in on our way further north. Nothing fancy and was perfectly clean...Light breakfast included before a quick get away the next morning...

bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback on your recent stay. We are pleased that you enjoyed the accommodations and found our staff to be helpful. We would welcome the opportunity to have you return to our hotel for a future stay.

"Excellent Value"

4
09/11/2015

Clean, comfortable room. Very good amenities for the price. Breakfast is more then adequate. Rooms are larger and more comfortable than expected for a reasonable price. I would highly recommend this hotel to all my friends.

bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback on your recent stay. We are pleased that you enjoyed the accommodations and found our staff to be helpful. We would welcome the opportunity to have you return to our hotel for a future stay. http://www.tripadvisor.com/ShowUserReviews-g48562-d93769-r324784598-BEST_WESTERN_PLUS_Park_Inn-Saratoga_Springs_New_York.html#

"Vacation"

5
05/11/2015

We had a wonderful stay everyone there was very helpful with directions to restaurants and places to sightsee. But we did find it odd that supermarkets did not carry beer or wine. Hard to find liquor stores.

bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review
Dear Guest, Thank you for taking the time to provide us with feedback on your recent stay. We are pleased that you enjoyed the accommodations and found our staff to be helpful. We would welcome the opportunity to have you return to our hotel for a future stay.

"Poor"

1
07/10/2015

My husband & I spent two nights at the Best Western in Saratoga Springs. As a repeat visitor to the "Plus" of best Westerns, this is not. The location was excellent. The breakfast was downright lousy. I reserved the room directly through the hotel to make sure of certain amentities, mainly an elevator. Yes it has one. Was it working properly? No. We didn't discover that until after we checked in and had to walk down the stairs. I was 2 weeks out of knee surgery and my husband is getting ready to go in for knee surgery. Navigating stairs is not a good thing to be doing. When I addressed my concerns to one of the clerks, I was interrupted and dismissed. She made excuses and did not want to listen to my concerns. The next clerk I spoke with was more kind and understanding. I'm sure they were tired of complaints about the elevator and I'm not usually one to complain. Compared to other "Plus" Best Westerns, this one just didn't make the grade in my book. The breakfast was less than desirable. The food that was supposed to be hot was not. Fruit was old, yogurt was not cold, but the coffee was decent. To be fair, we were slightly compensated for the inconvenience of the elevator. Others that complained louder were compensated more. It just was not a pleasant stay.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
We thank you for completing this on-line survey. Your feedback is very important to us and we assure you that we follow up on all concerns and take appropriate corrective actions. We deeply apologize for any inconvenience you experienced during. Should you wish to discuss your concerns further, please call us at (518) 584-2350

"Nice staff and nice hotel"

4
05/10/2015

A nice stay and very friendly staff. Its a bit dated but its clean and comfortable. After driving 5 hours in the rain it as a welcome stop and easy check in and check out. Did not go for breakfast but most American hotels are sugar sugar sugar. Lovely lady on reception was so friendly and helpful.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

"Nice and affordable"

4
01/10/2015

Hotel was nice, clean, and located near where I needed to be for my work. Room was comfortable and the place looked like it was updated recently, bed was comfortable. For the price, the place is fine.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

"soso"

3
01/10/2015

This hotel looks good but has a mix old, new, non operating, and partially operating equipment. I can not decide if it is undergoing renovation, being built on a skinny budget or a building built for some other use being converted to a hotel. The later might explain the quirks such a floor plan. The location is rural and thus quiet. The floor plan is odd making access to many rooms inconvenient.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
We apologize that our hotel did not exceed your expectations. We take all criticism to heart and strive to improve our hotel to better meet your needs. We hope that you'll come back and give us another try in the future. http://www.tripadvisor.com/ShowUserReviews-g48562-d93769-r281786993-BEST_WESTERN_PLUS_Park_Inn-Saratoga_Springs_New_York.html#

"Bad Customer Service and Not Clean"

1
30/09/2015

Arrived at the hotel and was told I needed a special document to check-in. Understandable I thought and asked to use the hotels business center to print said document. Big mistake as the internet must have been dial up and I could not even access my email due to the poor connection and speed. When I mentioned this to the front desk she did not move an inch from her chair nor offer any assistance. 1 hour later I am finally able to print this document and get checked in. I am given a room off of the main hallway which smelled distinctly of body odor, disgusting. Once inside the room itself the first thing I noticed was hair particles all over the bed spread. Needless to say my girlfriend and I were disgusted and would have checked out if not for the poor weather conditions that night. Note to management train your housekeeping team to better inspect each room especially looking for human hair which is just gross.

bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review
We thank you for completing this on-line survey. Your feedback is very important to us and we assure you that we follow up on all concerns and take appropriate corrective actions. We deeply apologize for any inconvenience you experienced during. Should you wish to discuss your concerns further, please call us at (518) 584-2350