BEST WESTERN Plus Saratoga Springs,  Saratoga Springs

3.5/5  - based on 295 guest reviews.
3291 S Broadway, 12866-6203, Saratoga Springs, United States - See map
+1 518 584 2350 +1 518 584 2480



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 295 traveler reviews
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Welcome to the Best Western Plus® Saratoga Springs! Year-round events at the Saratoga Performing Arts Center are just some of the entertainment options for guests at this Saratoga Springs hotel. For a day filled with excitement, head over to the Saratoga Racecourse and Casino to try your luck on the slots or horses. There are endless options for travelers, whether it's a lecture at Skidmore College or discovering some fine dining. Indulge in some outdoor recreation at the nearby Saratoga State Park, which is a beautiful getaway for adventure seekers. Enjoy a day out at the Saratoga Regatta/Rowing or take in the thrills of a Saratoga Horse Show. However, many guests choose to simply relax when staying at this Saratoga Springs hotel. With a convenient mini-fridge and microwave in every room along with free Wi-Fi, business and leisure travelers alike have all the comforts of home. Whether you're in town for a college graduation or a meeting with Ace Hardware Distribution, cap off your trip with a visit to the New York Ballet, just a short drive from the property. Business travelers with Global Foundries and Quad Graphics especially enjoy the warm hospitality and quality that only Best Western can provide. A prime location completes the allure. Just one mile from NY-87 and close to Amtrak downtown, it's never been easier to explore while on vacation. Shopping and recreation are minutes away, but peace and quiet are also on the daily agenda, since this Saratoga Springs hotel is in a quiet setting just on the outskirts of the city. Enjoy pillow-top mattresses and guest rooms with the latest amenities to make your stay as peaceful as possible. Our helpful staff members double as local ambassadors and are always happy to offer tips and recommendations on places to dine, shop and sightsee. Reserve a relaxing stay at Best Western Plus® Saratoga Springs! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 295 guest reviews
Business Business 32
Couples Couples 87
Family Family 99
Friends getaway Friends getaway 45
Solo travel Solo travel 18
Sleep Quality
BEST WESTERN Plus Saratoga Springs,Saratoga Springs
  • 2
    « Take Sanitation Seriously »

    Our room was very unsanitary, which I discovered late into our stay. There were a few areas that had bodily fluids (pathogens) in the bathroom area. This inference would leave a person to believe that more than just one area in the entire room would be unsanitary. Isolated as it may seem, the danger of becoming infected could have grave consequences.

    « Just fine! »

    Attended Head of the Fish last weekend and stayed at the Best Western Plus. We had a 2 queen room and it was just fine. We were on the main floor so not having to deal with elevators and stairs a plus. The breakfast in the morning was what you would expect. It is not in the downtown - no walking downtown unless you wanted to hike it. But the hotel its self was all right.

    « Comfortable and clean »

    Stayed on October 8th for one night. Although check-in was a little cumbersome and could use some modernizing of their check in process. But we found the hotel to be clean and comfortable. King room, bed very good and not a lot of noise out in the hallway. Breakfast was basic but we really appreciated that it was included because there wasn't much time to explore the area restaurants.

    « Nice stay »

    I found the hotel to be clean and the staff friendly. It's close to town and Saratoga park. Breakfast had variety. Very nice lobby too! We stayed on a groupon deal so we were unable to get a king bed, but we're ok with the queen.

    « Good place for short stays »

    Nice place - nothing special. Staff was friendly and attentive. Large clean room with comfortable but "creaky beds". Basic motel breakfast included - annoyed that they had no orange or cranberry juice. Reasonably priced and located next to Saratoga Springs State Park.

    « Seems to have improved »

    This is the second time we stayed here. It seems to have improved. In the morning, there's a team of housekeeping going about their work. The last we stayed here which was maybe three years ago, the room was not housekeeper said she was late and had not attended to any rooms and it was 4pm. The staff was friendly, especially the breakfast room lady. Breakfast was okay. The rooms are clean and well appointed. The wifi was super fast.

    « A great place to stay »

    If you are planning a trip to Spa country in upstate New York, this is a great place to stay. It is located right between Saratoga Springs and Ballston Spa Town. It is practically walking distance from the Roosevelt Baths in Saratoga Springs, and the State Park. It is very quiet. It's wonderful to be out of the downtown tourist scene in Saratoga which can be noisy and chaotic. THIS IS A GREAT PLACE TO STAY! I was with family, but this is excellent for a solo traveller as well. Very safe and convenient.

    « Impressed »

    I had a wonderful stay at this hotel for a wedding. The staff was exceptionally friendly and helpful. The room was very clean, and the bed was comfortable. I enjoyed that I had a microwave and a refrigerator in the room, which I had not realized ahead of arriving.

    « Trip to Fairgrounds. »

    The quality of the bed and pillows were very uncomfortable. Staff was pleasant and very helpful. The breakfast was of OK quality bu was not that warm. The hotel was quiet at night and WiFi was sufficient and very easy to obtain. It was a very pleasant surrounding area and restaurants close by with several to choose from.

    « Too close to road »

    Arrived late. Room was ready. Got a deluxe king room with couch and it was huge. Stayed in a separate building close to road. Very busy highway with lots of trucks all night long. Breakfast was so so. Coffee hot and the employees very helpful. Recommend you get the building behind the office.

  • 3
    « Average »

    We stayed in one of the larger rooms with a pullout couch. It was in a separate building right next to Rt. 9. It was very noisy with traffic all night. The biggest issue was the wifi-2 bars. In the main building it was fine. We mentioned the problem and we're told "well it works". All they need to do is put in a router or extender. The room was large, which was nice. Unfortunately, the set-up was wanting. There were only 3 drawers, not enough for the number of people in the room. The tv is against a wall, so it isn't convenient to watch from the bed or couch. The room is dark, with only 2 bed lamps and a desk lamp. You have to push the doors closed and the bathroom fan doesn't do anything. They ran out of extra blankets, which were needed. That being said, the staff was friendly and the rooms clean. They also had a lot of plugs for electronics. The breakfast is very good with a wide variety to chose from.

    « great location, great price! »

    Hotel reception very friendly and courteous. Room was very clean and nicely furnished, even had a microwave. Beds are very comfortable. Only 10 minutes from downtown. First time visiting Saratoga Springs, would definitely stay here again.

    « Clean and comfortable »

    The room was clean and comfortable. A lot of space, included a King bed and a little sofa The place is not so far from the Park, it has private parking and outdoor pool (that we've not used). The wifi didn't had problem. We were lucky, as the laundry room was just in front of our door, so we've used without problem. Big selection for the breakfast, relaxing in front of the window. The manager(?) is arrived and say 'hallo' to the Guests, helping also an old couple with the cups.

    « Good Value, Convenient Location »

    The hotel is on Route 9, not far from I-87 exit, less than 5 minutes from the Saratoga Spa State Park, and about 10 minutes from downtown Saratoga Springs. It is better than I expected: the room is spacious for two double (or queen size?) beds, has free wi-fi, iron, medium-size refrigerator, and microwave oven. The hotel offers complimentary breakfast (scrambled egg, sausage, cereals, yogurt, English muffins, fruits, pastries, etc.) and has a small fitness center.

    « clean and quiet »

    We stayed there one night on our way to Atlantic city. The check-in was fast and the person was nice. The room was clean and the bed was confortable. It was quiet and we had a good night sleep. The breakfeast was good and the place was clean. The only negative was the phone in the room did not work as all the phones in this hotel.

    « Disappointed »

    The ease of booking, making changes, checkin, billing, room key not working (and not getting a new key right away), etc was stressful and complicated. I would have liked to been able to make changes and pay online for a large group at a corporate rate.

    « Great Place. »

    What a nice, clean & spacious hotel. So much nicer than the one last night. Friendly staff, clean & very up-dated rooms. Reasonable price. Only draw-back is that it is not in town. 5 minutes away by car. Had a very nice time.

    « Easy access to Saratoga Performing Arts Center »

    This hotel was clean and up to date with easy access to the Saratoga Performing Arts Center. The beds were very comfortable and outside appearance was very clean. We left too early in the morning for breakfast but a staff member offered a Bag to Go (which we passed on) so I can't give a review of the breakfast offered.

    « Convenient to SPAC, not very clean »

    This is the second time in a few years that we have stayed here the night of a concert. Super easy to get to off 87 and the proximity to SPAC is wonderfully convenient. Barely any traffic on the way out and we were back at the hotel in minutes. However, we will rethink our choice next time. We had a king size bed with a pull out coach for the kids. Upon check in, there was only one person working the desk so there was quite a wait. Once we got our room and unloaded the car, we found our key did not work. We were told there was something wrong with the lock and given another room. When We got to the room, we opened the couch. The sheets had clearly not been changed from the previous guests. The main bed appeared clean, but after that discovery, I was skeptical. It made it hard to settle in after that.

    « Wedding overnight »

    The front desk staff were friendly when we checked in. As far as the rooms go our bathroom shower was not cleaned from previous people who stayed there. There was dark hair on the shower walls and wrapped around the washcloth bar. Total turn off, grossed me right out. Made me think about how well everything else in the room was actually cleaned. The free breakfast in the morning was ok. They had a pretty big selection of food but certain things were very salty. They however never ran out of anything and had someone there all the time restocking it and cleaning

  • 5
    « Nice hotel and warm outdoor pool »

    This is a perfect example of a Best Western Plus line of hotels. Clean and crisp throughout and a pleasant overnight experience. I highly recommend a stay here and a swim in the outdoor pool - was nice and warm for our 2 yr old son. Nice and relaxing to unwind after a day of driving. Free breakfast with fruit, yogurt, waffles, eggs etc. Just an excellent stopover hotel, and Saratoga Springs is beautiful. Be sure to spend the day Truong around and appreciating the racing history the town has to offer.

    « Not Bad ~ »

    Stayed at this hotel for two nights with several families to see some ballet shows at SPAC. The rates were reasonable, the rooms clean and the pool was great for the kids ! I do not think they had enough employees to cover the desk... It was hectic Upon check in, the woman was kind of rude too ...... Breakfast was just ok !

    « concert night »

    Hotel was a very good location for the concert we were there to attend. We walked back to the hotel afterward. The hotel was clean and comfortable. Staff was very friendly. Did not eat breakfast. Was a little high priced for an older hotel.

    « Comfortable, clean and very well-located! »

    We so enjoyed our stay here--the swimming pool was immaculate and so needed on a hot day after the Races! Also, wonderfully located right next to Saratoga's beautiful park (which houses a historic hotel and the summer arts centers for dance and music) and across the street from a great barbecue place (BBQSA). Even has a laundry room for guests to utilize! Our room was large and well-air-conditioned too. Terrific!

    « the horse stables would have been nicer »

    Just got a bad feeling here. Lobby was all done up, room was painful. Neat and probably recently redecorated. But dark. short stay quality. for the price ($260) I expected much nicer. the free breakfast was the usual choices received but the lay out was very confusing. hap-hazard ..... kept waiting for someone or something to go down. couldn't get out of this place fast enough.

    « Great Location to see the Saratoga area »

    The Saratoga Best Western Plus is in a great location to visit the entire area. It is close to the casino/racino, the track, the village with all it's great shops and restaurants and if you are there for a concert at SPAC or the Crew Season to catch some rowing you are located centrally. The hotel is beautiful and spacious. The lobby is huge and well appointed. The breakfast area is large and well stocked. The area is also a great place for a group to gather in the evening. The pool area is very nice. I didn't use it, but the fitness center looked nice and there were people in there working out. The room was large and We really thought it was a good size bathroom.

    « Has really gone downhill »

    Have stayed here before and been pleased, but this time was such a let down. Check in was easy enough, but the room needed help. There was a huge crack in the ceiling that looked like it was in the process of being repaired, but still leaked. My friend found a flea on her foot, and my husband found stray hairs in the shower. We won't stay here again.

    « Very nice for the rates charged. »

    Very surprised at how nice the rooms were. Very clean, quiet, and peaceful. Mattresses very comfortable. Staff very pleasant and helpful. Easy check-in and check-out. I will definitely choose Best Western next year when I visit Saratoga.

    « Worst hotel I have ever stayed at »

    This is by far the worst experience I have ever had staying in any hotel anywhere. I have stayed in hostels in 3rd world countries that I would give a higher recommendation to. Where to even start: I called weeks ahead of my stay to find out about early check in since we would be going to the race track for the day. I was told they would do what they could to accommodate us. Fair enough. I was then told that if they couldn't that they would secure our bags for us and we could get them back when we got back from the track. Then came the day we arrived. When we went to check in and the front desk manager Penny informed me that we only had one room. I showed her the receipt for the 2nd room and she let me know that is my problem, not hers. Then Penny let me know that she could not hold our bags. When I informed her that we did not have a car to store them, she again told me this was my problem. At this point I asked to speak with her supervisor and she let me know that she did not have one. When I told her that this answer was not sufficient, she told me that she would call the police if I asked again. There were 4 more events after this that alone would cause me not to recommend this hotel to cap things off. I would stay away from this hotel at all costs. I have stayed at other hotels in Saratoga that are leaps and bounds better than this.

    « Never Again »

    Checked into what we thought was a smoke free hotel. Rooms wreaked of cigarette smoke. Rooms were dirty. Towels were stained. Staff were not helpful at all. We thought this was a good location but there are so many nicer placer in Saratoga. This place really needs to improve!!!!

  • 5
    « Quiet Stay... Just Wonderful! »

    This hotel is located about 10 minutes away from the downtown area which was perfect for me. Its very quiet, I stayed here for two nights and it was great! My room was clean and very spacious. I never had to call the check in desk for anything because everything I needed was there. There was free wifi that works! The air conditioner worked well.My stay included breakfast which I enjoyed. The staff was very helpful even assisting with breakfast. The nice staff lady noticed that my waffle was not coming out right and remade it right there on the spot for me. When I checked out, the nice gentleman asked if I had breakfast. I informed him that I had to leave right away so he went and got me some granola bars and some water which came in handy on my trip back to Philadelphia. I thank every one at the Best Western Plus in Saratoga Springs for making my stay so comfortable. This was my first visit and I will definitely be back to stay!

    « Just what we wanted »

    Check in was handled nicely by Cathy. Perfect room location, Housekeeping was great but must say, Conrad (MR. happy to help) was the best. Will definitely go back. freshly renovated property, friendly staff and you are in Saratoga! just go.

    « Overall Excellent Stay »

    We stayed for a one night visit - booked last minute through a 3rd party site and got a great rate. Room was large and clean - although we did have a room with an adjoining door, we didn't hear our neighbors and had no complaints. Location was a bit farther outside downtown but was perfect for us since we were going to SPAC. We were able to walk to and from the concert - it was about 30 minute walk but it was a beautiful stroll through the park and way better than sitting in traffic! Breakfast was included and delicious, lots of options and all fresh! We didnt use the pool but it looked nice and clean and welcoming. Staff was pleasant and helpful. Would definitely stay again!

    « Just a drive »

    Terrible for a best western Beds were a mess (see photos) the sheet and covers were probably in a dryer for days. They did not fit on mattresses. So tired after long drive went out to lunch.When we got back from ride Floor was very wet from air conditioner leaking. My socks were soaked. Told girl at desk she moved us to next door. In the morning told manager he did not seem to care. Would not recommend this place to anyone.

    « Clean and pleasant »

    This is a good mid-range hotel. Nothing fancy but not budget, either. Very close to downtown Saratoga Springs (but not within walking distance). Common area carpets were a bit dirty and the scrambled eggs at breakfast looked institutional (read: powdered). Bathroom was nice. All and all quite pleasant.

    « July in Sarasota »

    I arrived 2 weeks prior to the Horse Racing Season. All of the hotels/motels had already raised their rates. I paid more than I wanted for only 1 person at Best Western---but compared to the hotels that are closer to town---I can not complain. The room was great! Big with comfy beds and large nice bathroom. Pool and jacuzzi available. The only negative is the drive to downtown Sarasota in the summer, as there are a lot of people/traffic.

    « worst room in the house »

    Even though res was made several months in advance and we checked in with 20 min of "allowed" check in time, we received the worst room in the house, located in front of ice machine on first floor, with parking lot a few feet from our window. House keeping literally banging on door at 9AM check out day.

    « Nice and clean »

    Location 5min drive to Saratoga Springs! Big Spacious rooms, AC was a bit loud! Big bathroom! Nice pool area with a hot tub. Breakfast was typically american. Waffles, eggs, bagels.. The surroundings are Nice and clean and even though there is a busy road next to The Hotel, you don't really here much from IT. Don't miss The bbq place just across The Street!

    « Amazing Stay! »

    I have no idea where anyone came up with a bad review of this wonderful place! From the moment I checked in for the week until I checked out my stay was AMAZING. Super clean room lots of amenities, Great breakfast fully loaded! I would stay here again hands down anytime I am in the area!

    « Great experience! »

    We were pleasantly surprised by the quality of the Best Western in Saratoga Springs. We booked a king sized room and were amazed by the size of the room and pleased by the cleanliness and layout of the space. As a bonus, it had the best hotel shower I have ever experienced- water pressure and shower head setting options were awesome- it felt like I was getting a massage!

  • 5
    « We can't understand the negative reviews. »

    To tell the truth, we were a bit leery to book here after seeing some of the reviews, but we had a Groupon rate and figured it will be what it will be. Well, were we surprised! The motel is very clean, the room wasn't fancy, but we knew it wasn't a five-star hotel. It was large and clean, and it had everything we needed, even a very comfortable bed and great pillows. As someone mentioned, it was very quiet, which is hoped for, but rarely found (I always forget this when I'm getting excited about going away - that home is usually way quieter). The staff was more than helpful and friendly, too. The breakfast was way better than adequate, with waffles, eggs, sausages, many choices of breads/muffins/rolls - too many choices to mention! Will definitely visit again!

    « Great last minute stay »

    A friend from out of state came to visit. We didn't want to drive the distance to my home. We love visiting the area when she comes to visit. Booked the hotel at a great rate. Included breakfast. When we Arrived at the hotel they had our reservation and our room was ready. The lobby was clean, bright and very welcoming. Staff at the desk was very friendly and helpful. We requested two queen beds. The room was surprisingly large and very clean. Along with the 2 queen beds, there was a table with 2 chairs. Microwave, coffee maker and fridge. It was not until we looked in the bathroom that we realized it was a handicap room. Being in healthcare I can tell you that the bathroom was a true handicap set up. Wide door, plenty big enough for a wheelchair. The shower was large with a Bench seat that you can shift from chair to shower. Small edge to enter easily. Regular shower head as well as the hand held device. This worked well for us since my friend had both knees replaced a few months ago. Lots of grab rails so.

    « Very Quiet »

    Great place, awesome management! Definitely come back again and recommend to others. Wish weather was good, so I could have used the pool. Only thing I didn't, WiFi was keep disconnecting every 20 minutes.

    « an ok place to stay »

    My husband and I stayed here for one night. The staff were very friendly and helpful in every way! The hotel itself needs some good cleaning and updating! The complimentary breakfast was adequate. The location is a short drive to downtown.

    « Great place to stay for a concert »

    Great service from the staff and very good location for a concert. Although beware if the booking says pay when you stay.. they charged my card before I stayed. I let know. They offered to refund my money but I still wanted the room. So beware they may charge your card before the stay.

    « Wouldn't return »

    A disappointing stay as most Best Westerns we have stayed at have been good. Staff not friendly. Dirty carpets. Not very comfortable beds. Hot breakfast ran out by 7:15am and no one around to refill. Hear every sound in the halls.

    « You get what you pay for »

    As a return Best Western customer found a Groupon for this hotel and thought it would be a good deal. There is no wifi and if your're looking for breakfast any "served" was stale. Very disappointing stay.

    « More Cons than Pros »

    I rank it good - not very good, but better than average. In some areas it ranked high like their staff was pleasant and helpful. The location of the hotel was excellent - just minutes away from the high school where the basketball tournament was. There were more issues with the facilities than the staff and food. The shower head was broken, it worked, but not as well as it should. The a/c filters were frozen. The fridge froze everything we put in it without any control button to change. The hotel needs more than just one washing machine and one dryer.

    « Excellent Hotel »

    Room was clean. Staff was friendly and helpful. Close to all the attractions in Saratoga Springs. Hotel backs up to wooded area. Quiet and even though it is on one of the main streets of Saratoga, it was not in a busy area.

    « A Very Good place to stay »

    Room clean and had all of the necessary amenities. Close to down town area. A short drive to both tracks and casino. Complimentary breakfast was surprisingly good and consisted of more than coffee and buns.

  • 5
    « Perfect overnight stay »

    When we were looking for a hotel to stay in during the memorial day weekend, the BW was the best option for us in terms of price and location. This particular hotel looked brand new and the room we stayed in was very spacious, spotless and the wifi connection was fast. Additionally, Penny at the front desk was very helpful and pleasant. The breakfast, however, can be improved, but it was good enough. I would not hesitate to recommend this hotel if you are looking to stay in Saratoga Springs area.

    « Excellent hotel »

    Very clean and well maintained location. The rooms are high quality and extremely clean. The breakfast selection at this location was fantastic. Very friendly staff. Nice pool to enjoy. Enjoyed the very popular BBQ place across the street. Definitely recommend this hotel if in the area.

    « Skidmore College parent present for graduation event »

    Recently renovated Best Western was a pleasant surprise. Skidmore College graduation was nearby. Definitely come back to Best Western. Well run, clean, professional, neutral décor. Your home away from home setting.

    « Average at best, but not terrible »

    Continental breakfast was not great, barely warm. House keepers missed items each day we stayed. First day no coffee. Second day no Bath towel. Rooms were ok, not really up to date, but clean. The beds weren't as bad as most hotel beds.

    « happy in CG »

    Good location and value for money. Be sure to visit the state park in Saratoga Springs...worth the trip. If you are a golfer Saratoga spa golf great coarse and value for money, located in the State Park.

    « Good stay, nice neighbourhood »

    Spacious and decently decorated rooms, coffee making facility and fridge and microwave available, very good breakfast, parking, free wifi and really nice neighbourhood for walks. Conference rooms and fitness available, too. Some minor negative things such as poor light in the room and location of the coffee making facility just next to toilet.

    « Very Happy Traveler »

    We were so lucky to find a room at the last minute in an area that had no rooms available anywhere. This hotel looked brand new. Our room was huge, spotless, smelled great and had the most comfortable bed we have ever slept on. The free breakfast was great with lots of variety and plenty of food. We will definitely stay here next year!

    « Close to Saratoga Horse Show »

    Convenient location if you are showing at Saratoga Springs Horse Show and they are pet friendly. Room was clean and bathrooms upgraded. Staff friendly and helpful. Would recommend to horse show people.

    « Clean and Nice »

    Average hotel with nice amenities. If you're looking for low cost and good service, this is a decent hotel. It was quiet at night and we were able to get some sleep. The beds were just average but clean. Bathrooms are big and roomy. Nice fridge and microwave. Nice decor. Overall enjoyable stay and we've been here twice.

    « Great place to stay, pet friendly. »

    Located near the Saratoga State Park and pet friendly the Best Western accomodations are excellent, clean and the staff friendly and helpful. Plenty of parking and a very nice breakfast in pleasant surroundings. Close to the downtown, casino, and Saratoga Performing Arts Center. Easily accessed from the Adirondack Northway.

  • 3
    « Saratoga Invitaional »

    The Best Western Plus was ok for our visit for Saratoga Invitational. The front desk was pleasant & housekeeping was good Breakfast was ok. our eggs were cold & the toaster caught fire. Coffee was ok. The breakfast was just bad

    « Cold breakfast »

    The eggs and decaf coffee where ice cold. Tried to make toast but one half of the toaster was broken and the poor woman working the breakfast station informed me that she has told management to no avail ! Had to make my toast in the waffle maker because the wait time for toast was at least 15min. I'm surprised that management has not purchased a new toaster to solve this very solvable problem.

    « nice and convenient lodging »

    Park inn is close to the casino and my family. Accomodations are very nice and clean and service is excellent. I also enjoy the breakfast which is very nicely done. I've gotten some very good price deals which makes it even more attractive

    « Great location, clean, comfortable, easy »

    On a college tour with my daughter and her friend. The service was great. The facility was clean and well maintained and very easy to find and park. Easy access to Saratoga. Comfortable bed and the price was reasonable. I would highly recommend.

    « Home away from Home »

    Had to stay here for work call Kathy, She set me up with 4 room great rate, Jess check us in very fast. Very Clean room, Beds where very nice Bathroom Very Clean great breakfast. I would stay here any time.

    « saratoga,ny best western inn plus »

    Great place felt like home away from home kind staff and great continental breakfast. Overall loved the place. place had everything from a gym, to ice machine even washer and dryer for a small fee and once again it was great also free hbo.

    « Not the Best Best Western »

    As a gold crown member I was disappointed with this establishment. It did not meet the standards I have come to expect of Best Western. The mattress was worn out, the High Speed internet was not and the shower handle fell off in my hand.

    « Pet friendly »

    My wife and I were searching for a hotel that allows small dogs. We were very pleased with the cleanliness and quietness of the overall Best Western. They only charged a $20 general sanitation fee for dogs, other hotels in the area require $115. The room we received was spotless and odor free. It was my first time at a Best Western in a decade - I will book with them ore frequently.

    « nice place »

    my husband and I stayed here on new years eve. we went to the racino for new years eve and then stayed at the best western it was close to the casino. everything was nice. the beds are a little hard for us, but that is just us some like them firm. rooms were clean, quiet and staff was very nice. our room was suppose to have a coffeemaker but there was not one, the desk clerk offered to send one up thr next morning.

    « Average »

    Final Bill of $114.88 for one night stay is exactly what I expected. Noise from next room at 4 am, so-so bed, were only problems. I come to expect Best Western isn't going to put IHOP out of business any time soon with their breakfast, but that's ok with me. Everything else was ok, room temp., hot water, cleanliness, working refrigerator. Good location. Best Western has made an effort to keep the cost reasonable, only wish Comfort Inn and others would do the same.

  • 3
    « Good and Bad »

    Good: Located very near a beautiful park to walk, run, bike. Nice, sincere staff. Big rooms and comfortable bed. Great/free internet. Bad: Huge pillows (not good for sleeping). Blowing, old heaters. Luke warm coffee. No one there for check out. "Dated" lighting plan.

    « Half way to Canada »

    Easy 3.5 hours from Long Island and convenient to the Northway. Was looking for a middle of the road room to spend 6 hours in on our way further north. Nothing fancy and was perfectly clean...Light breakfast included before a quick get away the next morning...

    « Excellent Value »

    Clean, comfortable room. Very good amenities for the price. Breakfast is more then adequate. Rooms are larger and more comfortable than expected for a reasonable price. I would highly recommend this hotel to all my friends.

    « Vacation »

    We had a wonderful stay everyone there was very helpful with directions to restaurants and places to sightsee. But we did find it odd that supermarkets did not carry beer or wine. Hard to find liquor stores.

    « Poor »

    My husband & I spent two nights at the Best Western in Saratoga Springs. As a repeat visitor to the "Plus" of best Westerns, this is not. The location was excellent. The breakfast was downright lousy. I reserved the room directly through the hotel to make sure of certain amentities, mainly an elevator. Yes it has one. Was it working properly? No. We didn't discover that until after we checked in and had to walk down the stairs. I was 2 weeks out of knee surgery and my husband is getting ready to go in for knee surgery. Navigating stairs is not a good thing to be doing. When I addressed my concerns to one of the clerks, I was interrupted and dismissed. She made excuses and did not want to listen to my concerns. The next clerk I spoke with was more kind and understanding. I'm sure they were tired of complaints about the elevator and I'm not usually one to complain. Compared to other "Plus" Best Westerns, this one just didn't make the grade in my book. The breakfast was less than desirable. The food that was supposed to be hot was not. Fruit was old, yogurt was not cold, but the coffee was decent. To be fair, we were slightly compensated for the inconvenience of the elevator. Others that complained louder were compensated more. It just was not a pleasant stay.

    « Nice staff and nice hotel »

    A nice stay and very friendly staff. Its a bit dated but its clean and comfortable. After driving 5 hours in the rain it as a welcome stop and easy check in and check out. Did not go for breakfast but most American hotels are sugar sugar sugar. Lovely lady on reception was so friendly and helpful.

    « Nice and affordable »

    Hotel was nice, clean, and located near where I needed to be for my work. Room was comfortable and the place looked like it was updated recently, bed was comfortable. For the price, the place is fine.

    « soso »

    This hotel looks good but has a mix old, new, non operating, and partially operating equipment. I can not decide if it is undergoing renovation, being built on a skinny budget or a building built for some other use being converted to a hotel. The later might explain the quirks such a floor plan. The location is rural and thus quiet. The floor plan is odd making access to many rooms inconvenient.

    « Bad Customer Service and Not Clean »

    Arrived at the hotel and was told I needed a special document to check-in. Understandable I thought and asked to use the hotels business center to print said document. Big mistake as the internet must have been dial up and I could not even access my email due to the poor connection and speed. When I mentioned this to the front desk she did not move an inch from her chair nor offer any assistance. 1 hour later I am finally able to print this document and get checked in. I am given a room off of the main hallway which smelled distinctly of body odor, disgusting. Once inside the room itself the first thing I noticed was hair particles all over the bed spread. Needless to say my girlfriend and I were disgusted and would have checked out if not for the poor weather conditions that night. Note to management train your housekeeping team to better inspect each room especially looking for human hair which is just gross.


Getting to the hotel ...

All directions
·From: The north and south. Interstate 87 take Exit 13N, Route 9 North one mile, the Best Western Plus® Saratoga Springs is on the left. ·From: The east. Take State Route 29 to State Route 9, travel south two miles, the Best Western Plus® Saratoga Springs is on the right. ·From: The west. Take State Route 50 to State Route 9, travel south two miles, the Best Western Plus® Saratoga Springs is on the right.

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