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Promotion code

Best Western Plus Hotel Siesta Key Gateway, Sarasota

6600 S Tamiami Trl, 34231-4832, Sarasota, United States - See on a map
Best Western Plus Siesta Key Gateway - Best Western Plus Siesta Key Gateway The Best Western Plus Siesta Key Gateway is ideally located in the center of Sarasota. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience it all, lounging on the beach, delighting in a great meal and having fun at the nearby attractions, when staying at this Sarasota hotel. Water sports enthusiasts and beach bums alike will love the fact that Siesta Key Beach is only a mile away, and Turtle Beach is just four miles from this Sarasota hotel. If you're interested in exploring more of the area's aquatic offerings, we recommend that you head to the nearby Mote Marine Aquarium, where you can discover the secrets of the sea and see sharks, dolphins, manatees, sea turtles and hundreds of other species of marine life. Selby Aquatic Center and Twin Lakes Park are also close by. Enjoy shopping and dining during your stay. The Pavilion Mall and Westfield Sarasota Square Mall with IMAX Theater are within 2 miles and St. Armand's Circle Shopping District is 6 miles from this Siesta Key hotel. If you're looking for more culture, be sure to visit the Ringling Museum of Art. Make the most of your business trip while staying at this Sarasota hotel. IBM, Seneca Foods and GE are within minutes of our property. With Sarasota Bradenton International Airport just 20 minutes away, you can travel with ease. Feel right at home in the spacious, modern and serene rooms at this Sarasota hotel. All rooms offer a 42-inch flat panel television with Direct TV satellite television, high-speed Internet access, a microwave, a refrigerator, a desk and more. Guests rave about our complimentary full breakfast, including eggs, yogurt, cereal, juice and much more. Relax after a day of sightseeing or working in the sparkling outdoor heated pool and relaxing hot tub. Adding to the serenity is the lush tropical landscape that surrounds the pool area. We also offer an exercise facility, a 24-hour business center, free parking, sidewalks surrounded by tranquil landscapes and fresh popcorn and warm cookies in the lobby. For a stay in Sarasota with a great location and impeccable service, choose our property.

Best Western Plus

Hotel Siesta Key Gateway

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 1865 guest reviews
NOTE ISSUED
Excellent
773
Very Good
667
Average
260
Poor
70
Terrible
95
REFER TO NOTICE
Business Business
82
Couples Couples
681
Family Family
657
Friends getaway Friends getaway
158
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable"

5
User 16/05/2022

We stayed at this hotel during a recent visit to Sarasota. The room was clean and the beds were comfortable. The staff was friendly and efficient. In addition to a hot morning breakfast, cookies and popcorn were provided in the afternoon and evening. The hotel partners with a shuttle service that provides rides which was a convenient way to get to the beach where parking is limited. We would return to this hotel in the future.

"Great place"

5
User 16/05/2022

Staff was excellent, attentive. The rooms and common areas were clean. Love the afternoon i bc and the outdoor games by the pool. The breakfast was good but very crowded. So go early. Great location on Tamiami trail.

"Close to everything, reasonably priced."

4
User 16/05/2022

Tiki Bar could have been open a bit later. Housekeeping didn't make our bed. Still a positive experience. Breakfast was great! Bartenders were friendly and had some nice tips for things to do. Pool was clean.

"Great stay at Best Western Plus Siesta Key"

5
User 16/05/2022

Very well located. We like to walk, so we were able to walk all the way from the hotel to Siesta Key (right to the end) and back. The rooms are clean. The pool area is great and even has a bar. In walking distance there are many good choices for good food, craft beer and wine.

"Best Western Plus Siesta Key Gateway"

4
User 11/05/2022

The location to what we came to see was great! Less than 5 minutes to Crescent Beach and 15 minutes to Jungle Gardens and the Ringling. Staff was friendly and the breakfast was plentiful. We walked to dinner on two nights; very convenient.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Ray G -Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the beautiful compliment regarding our staff. These are shared with staff regularly and help us maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"best bang for your buck"

5
BONNIE K, Dallas, Texas 11/05/2022

Good clean place to stay very close to everything and the people that run the hotel are friendly, happy people. Nice option is the rides to the beach area. Pool is clean and kept at a nice temperature and the breakfast is great.

"Great hotel, close to everything, lots for the kids to do onsite"

5
User 05/05/2022

I was pleasantly surprised with this best western! We needed a place to stay for one night and to hang out for a few hours before our flight the next day. We got there a little early and were able to get into our room right away. It was clean and quiet and we got a spot right next to the pool. Having restaurants within walking distance was great for dinner and the included breakfast buffet had a good selection. Our favorite though was the pool area. After we checked out in the morning, we staked our spots by the pool and the kids had a great time swimming, playing giant chess, corn hole and tic-tac-toe, all surrounded by shady palm trees. The staff was awesome about letting us use the facilities even after checkout. Great experience!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
J7868BWjillf-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Poor stay in handicapped room 103"

1
michelepI5317YH, New Castle, Pennsylvania 05/05/2022

We came back late so didn't want to ask to move room at 1am. But bed was Thread bare to springs . Had very bad sleep. Daughter Went to take shower in morning got scalded no regularity to hot cold had to take cold shower or very hot. No medium. Mold in shower and ceiling. Adressed problems at checkout with manager Katrina . She said well aware of beds and have them on order, well then why sell me a room like that for $300 for the night? She said she'd send maintenance to room to check out issues and call me on cell. She did an hour later to tell me (of course! Maintenance found no problem) and before I could ask about other issues she rudely sarcastically said. " have a nice day" and hung up. All I asked was refund for room or at least free night for my trouble. And I talked professionally to her no swearing or arguing. Then I sent complaint to customer care team they just went with what maintenance said" she sent maintenance they said no issue" and closed out ticket. My next attempt is I have letter ready to send to corporate. To see if anyone actually does care about making things right and not selling room 103 until issues are addressed.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
michelepl15317YH- Although staff remembers your claims, they were nothing found wrong with the bed or water upon inspection. Another room was offered to you however, you refused to move. A thorough inspection was completed following your departure with maintenance and myself. Nothing was found wrong in your room. It would be in your best interest to avoid staying in hotels that will not comp your room based upon false accusations.

"Ruined our 10 year wedding anniversary"

1
apcooper09, Middlebury, Indiana 04/05/2022

We had brought to the attention of the staff, mostly Tyler, our amentities were not good. Our bed was bad, the light above the sink was out, the water pressure was bad. The water pressure they fixed but the light was still out above the sink when we left at 3:30am for our flight. Tyler offered a new room but because we couldn't move right when he told us to(we had reservations in Tampa we were heading out the door for.) I even offered to move into the room when we got back that night and he wouldn't budge. I came down the next morning and voiced my concerns again. He was very dismissive once again ( mostly because he saw we went through a third party to book and not best western.) he offered to change our room which we were all for. He then took it back and said he wouldn't have one available till 3pm which again we had plans during that time. No other options were given. The next morning we headed home. They are short staffed, they were not willing to figure out the problem with us and when things didn't line up perfectly with what they offered they just shut down and pretty much refused to talk to me. Tyler even went as far as not to give me his GM's business card so I couldn't speak with her. It took some random employee at 3:30am before we left to finally give it to me.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
apcooper09-Thank you for choosing to stay at the Best Western Plus and providing your honest feedback on your review providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Siesta Key.

"Quick trip"

4
User 03/05/2022

Loved my stay. Everything clean and staff was professional. Wished I could have stayed longer. I gave my review four stars instead of five because one wall could have used a touch of of paint, possibly due to people brushing against it as they were getting into bed. Not a big deal, but a general suggestion. Good location. I will go back.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Ruthgailw - Thank you for your review. We are glad we were able to meet your expectations and hope to see you again in the near future.

"Nice...but"

3
User 03/05/2022

It was a nice place, clean, friendly staff, great pool! Rooms are small, no place to eat in room if you have kids and you can't eat at the pool. So you have to go into the lounge to eat if you want to be comfortable. The beds are NOT GOOD! I had to buy a mattress pad to just make it bearable. If the beds were better I would for sure stay there again. But would probably get a suite room.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
papercuts1978 - Thank you for taking the time to share your experiences with us. We do have other options for families including our family suites which sleep 6 and our king 2 room suites which sleep 4 but come equipped with a dinette and living room area. We hope you will try one of the other suite options we have available the next time you visit which are double the size of our standard guest rooms.

"Awesome property"

5
Donna H, Clearfield, Pennsylvania 28/04/2022

Very clean and well maintained property, good location for easy access to all major roads. Staff are very friendly. Breakfast is more than adequate with several choices. Choose a room overlooking the pool. Poolside live music several nights a week till 8PM. Quiet location, landscaping is beautiful. You would never guess hotel is directly off a busy highway. Bedding is comfortable.

"Gem of a hotel close to Siesta Key"

5
nerualxm, Greenfield, Wisconsin 21/04/2022

We had a wonderful experience at this hotel! The staff was friendly and helpful. The room was clean and the bed was comfortable. The pool area is amazing. There are plenty of things within walking distance as far as restaurants and things to do plus the free shuttle to the beaches/village was super convenient. We will definitely be returning to stay here.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
nerualxm-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Nice place, convenient to many things"

4
Hedo-goer, East coast 21/04/2022

We stayed 2 nights at Best Western Plus Siesta Key. We were in room 106. This room was away from the pool, so pool noise did not bother us. The room had 2 double beds, TV, A/C, 1 desk and rolling chair, 1 comfy chair, small fridge with no ice compartment, microwave, clock, phone, full mirror, iron and ironing board, and a safe. The bathroom had a tub and shower, but the sink was outside the bathroom. The free breakfast was good, and the popcorn was enjoyable. We didn't use the pool, but we enjoyed the live music there on St. Patrick's Day. The band didn't stop at 8 PM (as normal), but played until 10 PM for the holiday. There is a Publix store in the shopping center across the street. We would stay here again.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Hedo-goer-Thank you for your recent review. We are delighted that we were able to exceed your expectations during your stay. Thanks for the accolades for the pool, live entertainment, and bar. If returning to Sarasota, we hope that we will have another opportunity to serve you during your stay.

"Location was key"

3
toniarichards60, Eastham, Massachusetts 19/04/2022

I thought a Best Western plus would of had a plus but did not. Average at its best. Room was clean . Staff were fine. Location was a plus restaurant walking distance from hotel which was great. Siesta key is great.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
toniarichards60-Thank you for your review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Loved This Pool!"

4
maureeng142, Lynn, Massachusetts 14/04/2022

This Best Western is not much to look at but the rooms are comfy and clean. They offer free breakfast. There is an exercise room. Staff friendly. But the pool is what makes it a gem. There is a pool bar and live music on the weekends! The pool is great as well as the hot tub. Pool Towels are available in this tropical paradise. Another perk was being able to borrow chairs and an umbrella for the beach! How nice! They also have nice beach towels for purchase for only $15. The towels cost $25 at the beach and $10 for a cheaply made one at Walgreens. Free shuttle to beach and Siesta village all day and evening! But there are many restaurants within walking distance!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
maureeng142-Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Great hotel!"

4
Jill P, Bristol, United Kingdom 13/04/2022

We stayed for 2 nights in March. The room had everything we needed, very clean. The bed and pillows were so comfortable! There is a great pool area with a bar, plenty of sun beds. The reception staff are very welcoming and friendly. The free popcorn is a bonus! You can walk to Crescent Beach in about 20 minutes but you need to take the car or bus to get to the main beach which is amazing. The sand is like icing sugar! Plenty of places nearby to eat - we particularly liked The Boatyard. The hotel is well situated for visiting other areas - we enjoyed St Armand. Would definitely stay again and would recommend.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Jill P -We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! Hope to see you again soon.

"Good location"

4
dannyhT821GO, Mooresville, North Carolina 11/04/2022

Nice place. Rooms are dated but well maintained and everything seemed very clean. Typical beach hotel type room. Good breakfast and nice staff. Fun little pool bar and live music and Geckos restaurant next door is good place to eat and convenient.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
DannyhT821GO-Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Worth the wait."

5
Gwellstudios, Egg Harbor Township, New Jersey 06/04/2022

The hotel is older and needs some updating, but was very clean and the staff is excellent, extremely knowledgeable and willing to help out with any needs you may have. The energy of the whole place is upbeat and fun.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Gwellstudios-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Gateway Best Western Siesta Key, Florida"

5
jillwhitehead, Hackettstown, New Jersey 29/03/2022

We had a 5 night stay and totally enjoyed our visit. The staff was friendly and informative. A hot breakfast was available daily and it was delicious. The pool was large and accommodated a full hotel of guests. Clean towels were available daily and the pool was kept at a comfortable 87 degrees Fahrenheit. The hotel is conveniently located just a short drive to the beach. It is also a great location near shopping and a wealth of great restaurants and dining options. Our only issue was the cleaning person for our room did the minimum daily. Our beds were made and our trash cans were removed but fresh towels were laid on our bed daily instead of being hung on the towel rack in the bathroom. We would definitely stay again. In addition there is a bar by the pool area and there is live entertainment on Friday and Saturday nights.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
jillwhitehead-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Super Hotel near Siesta Key Beach!"

5
Rose K, Parkville, Maryland 28/03/2022

I did my research and found that this hotel appeared to be our best choice to stay in Sarasota while attending spring training for the Orioles. To our pleasant surprise, I picked a winner!! Best Western Plus was only about 15-20 minutes from the Ed Smith Stadium, and a few minutes to the beautiful beach of Siesta Key! They have a free shuttle that takes you to the beach -- what a plus!! The complimentary breakfast which included eggs, sausage, pancakes and quite a few other selections was a GREAT way to start the day! The lady who ran the breakfast was so efficient, always making sure that items were refilled. She was great!! The pool was really nice - sparkling clean! They had a tiki bar next to the pool with the nicest bartenders! We went during St. Patrick's Day, and they had a cool live band and a food truck for the evening. Had a fantastic time! The room was clean. We had a king bed facing the pool so that it was convenient to the pool. The front desk staff were friendly and had no issues with check-in. We are definitely coming back next year to stay at this wonderful hotel!!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Rose K- Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Gateway BestWestern at Siesta Key, Florida"

1
jillwhitehead, Hackettstown, New Jersey 24/03/2022

The location was ideal for the proximity of the beach, restaurants and entertainment in the area. The room was nice and the staff was friendly. We would stay again. The pool was large and accommodating and the hotel was full during our stay. My only complaint would be the cleaning person for our room did not do at stellar job.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
jillwhitehead - Thank you for responding to our property! Although, we are a little perplexed as to why you found our property very enjoyable while also simultaneously putting in the lowest rating possible. If there is something that is troubling you, or you feel you may have made a mistake, please let us know. Regardless your response is very much appreciated and we look forward to seeing you again sometime in the future!

"Smiling faces"

4
495randy, Inver Grove Heights, Minnesota 24/03/2022

This location is great because of the proximity to Siesta Key Beach and shopping. From the time we arrived, to the time we left our contact with staff was always great! Employees at all levels were friendly, happy, helpful and made us feel welcome.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
495randy--Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Great ammenities & location!"

4
Kim S, Portland, Maine 23/03/2022

This Best Western was .6 miles from Siesta Key and hotel uses a free van service (tips required) that takes you to and from Siesta Key. To go into Sarasota, use Uber/Lyft. Pool was great!!! Pool bar, cushioned lounge chairs, umbrellas, music, corn hole, giant chess & connect four poolside. Fun to sit by pool at night next to gas fire pit! Staff was really friendly & helpful. Popcorn all day long in lobby & coffee & at 4:00 fresh cookies. Beach chairs to borrow for beach if you ask before there taken. Breakfast was so great! Pancakes, yogurt, fruit, eggs, sausage, bagels, oatmeal...A real bonus. Our room was basic but we were only there to sleep. Great stay, I recommend it!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
KimS--Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Sweet Caroline!"

5
User 15/03/2022

The reason I give 5 stars is for Caroline at the front desk. We called her for a reservation and the moment she answered the phone until the day we left she was wonderful! She went out of her way to help us when we needed her. She is truly an asset to Best Western! As far as the hotel itself is concerned it was good! The beds are comfortable. The rooms are small but we were just there to sleet. The pool is nice and heated. They provide free shuttles to Siesta Key Beach and Village. We had a great stay! We would stay again! Thank you Caroline!!!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Venture04642731661-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding Caroline. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"My favorite getaway Hotel"

5
User 14/03/2022

This little gem is right over the bridge from Siesta Key ! Tons of restaurants within walking and a shopping center . Cute pool bar with live music. I have been staying at this Best Western at least 3 times a year it's my go to getaway Hotel ! Always super clean, The staff is consistently friendly and helpful. I was confused over my stay dates and the Hotel was kind enough to call me and ask If I wanted an extra night added on to my reservation ! Who does that ? I love this place … The pillows are fabulous

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
skyladyinfla-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Old property at convenient location"

3
User 13/03/2022

Close to the beach and many nice restaurants. But rooms with double beds are small and entire hotel is in urgent need of renovations. Employees are trying their best though. Reasonable breakfast, but very bad coffee, would not even call it a coffee. Cookies and popcorn after 4pm.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
TravelerFromCAToFI-- Thank you for the review regarding your recent stay at our property. Hope to see you on your next visit to Siesta Key

"enjoyed the free breakfast and coffee"

5
User 13/03/2022

Close to the beach and nice bar by the pool with nice bartender less money than directly on the beach with restaurants close by. Nice pool for kids. Everyone was very nice and the free breakfast brunch was something other hotels charge for.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
W4915SEalk-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Another excellent stay"

5
User 08/03/2022

We stay at this property every year. Service, staff, and amenities continue to be outstanding. The breakfast is excellent with a wide range of options. The pool and pool bar are great. All staff are courteous.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
sjwingate-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Siesta beaches girls trip"

5
trackerd2016, Columbiana, Ohio 07/03/2022

Wonderful stay at Best Western ! Beautiful pool and hot tub area with light music and a little bar for happy hour drinks ! The full breakfast was awesome and the girl who cooks and refills the hot foods does such a great job and all with a smile. An easy 25 minute walk to the beach from the hotel, , just take the sidewalks across the drawbridge to public access Beach 12. We did take the hotel shuttle to the beach a few times but walked back. Took the free trolley to get around Siesta key, north to the village shops and restaurants and south to Turtle Beach. Would definitely stay at BW again !

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
trackerd2016- Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Short stay"

4
richardsQ5538ZB, Bozeman, Montana 06/03/2022

Water pressure needs to be boosted, or remove flow restrictors from shower heads. We asked for extra pillows and an extra luggage rack, both delivered to the room under 30 minutes Generally, a decent hotel

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
richardsQ5538ZB-Thank you for the review regarding your recent stay at our property. Hope to see you on your next visit to Siesta Key

"Extended Weekend"

4
User 28/02/2022

Best bang for the buck in the area. great proximity. live music, nice pool, pool bar, courteous help. Being right off Stickney Point - close to Siesta, Gulf Gate, and a quick shot into downtown Sarasota!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Jasonbke-Thank you for your review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Nice hotel with a caring staff"

5
Drewman07, Oyster Bay, New York 26/02/2022

We stayed for three nights at the hotel. The room had a comfortable bed, refrigerator, and was very clean. There was a nice breakfast every morning which was a great way to start the day. The hotel staff are very friendly, and the desk does everything they can to help with any questions or issues that come up during your stay (we had none). There is a pool with hot tub open until 10PM, and attached bar that serves between 2 & 8. The hotel is within two miles of the beach and siesta village, and about 15 minutes from Sarasota downtown.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Drewman07-Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Comfortable hotel with a great free breakfast"

5
rstellr1, Malta, New York 25/02/2022

We enjoyed our stay with a comfortable room, nice pool with bar and great location, but the show-stopper was the complimentary breakfast with its variety and quantity of food, including omelets and sausage gravy and biscuits.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
rstellr1- Thank you were glad we exceeded your expectations on our complimentary breakfast hope to see you again during your visit to Siesta Key.

"OK at best"

3
CARA P, WISCONSIN 25/02/2022

Rooms are small, cleanliness was so-so at best. Breakfast was busy and items needed replenishing. Property does off a shuttle service to the beach at no cost except for you to tip the driver. Personally, with all the choices of hotels in the area I would probably try a different one for the price of this one.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Cara P - Thank you for the review regarding your recent stay at our property. Hope to see you on your next visit to Siesta Key

"Bugs in mattress"

1
Explore41145744488, Duluth, Minnesota 23/02/2022

When arriving we checked the mattress to find bugs all over. There were colonies of bugs. (Pictures included). The staff was attentive, but claimed they were ‘no longer living'. They said they would ‘treat' it which a spray bottle. The maintenance guy who treated it was out in a couple of minutes. The idea that leaving dead bugs on a mattress was acceptable and treating with a spray bottle in a matter of minutes was how they managed it, made us question any room in establishment. They did offer another room, but we decided to leave.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Explore41145744488-Thanks for your inaccurate review of this situation. Your dissatisfaction, regardless of the reason was promptly addressed with a room move and an upgrade among other things. Declining any reasonable offer from us tells more of the truth than your review does, seeing that you've only made one contribution on this platform which is very telling to anyone. You may want to try and be more forthright when writing a review since this recount is a fabrication.

"Basic and clean accommodations"

5
Rose A, Hamden, Connecticut 18/02/2022

Room was clean and comfortable and it was updated. It Had everything we needed (refrigerator, micro, safe, iron, hairdryer, toiletries). Breakfast was pretty basic but fine Pool temperature was pleasant.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Rose-Thank you for your 5-star review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Clean and very well maintained."

5
User 15/02/2022

So nice to have daily housekeeping again! Coffee was pretty bad but most hotels are. Pool was lovely. Great location. Friendly staff. Clean rooms and common areas. We would definitely stay here again.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
F6696UFjuliep- Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Best Western was best choice"

5
Tourist65592470566, Cicero, New York 14/02/2022

Great location to the beaches, restaurants, shopping airport and interstate. Friendly and accommodating staff. Breakfast every morning with great selections. Have booked again for next year to escape the northern winter.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Tourist65592470566- Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"For one night ok hotel"

4
Charlene S, Caledonia, New York 13/02/2022

This BW is exactly what all BW rooms are like. Nothing new or updated. Basic small room, no bathroom vent, carpets, outside entrance. Very nice hot/cold breakfast. Nice outdoor pool area. The reception desk greeters were absolutely wonderful and so pleasant. Very pricey for a BW at $199.00 per night on a Friday in January. Would probably stay again as I can't find any other hotels in the area close to Siesta Key.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Charlene S -- Thank you for the review regarding your recent stay at our property. Hope to see you on your next visit to Siesta Key

"What a great stay"

5
Mauisron, Santa Clarita, California 12/02/2022

The property was well maintained and everything was as it should be. Our room was clean and bright. The staff was wonderful. The General Manager, Katrina, happened to overhear that I was bothered by an intermittent humming sound. She immediately identified it as the elevator and moved us forthwith. Later that day i observed Katrina down on her hands and knees assembling equipment on the pool's handicapped chair lift, ensuring a wheelchair bound guest could enter the pool. Every employee we met was friendly and cordial. Joshua checked us in and was delightful. Caroline was on her first day working at the front desk and was very pleasant and helpful. Thank you

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Mauisron - Thank you for your review and we are glad we were able to exceed your expectations. Thank you so much for the wonderful compliment regarding our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Nice hotel"

5
LoisM831, Lee's Summit, Missouri 12/02/2022

My husband and I stayed 3 nights at the Best Western Plus Sarasota, Florida. We had a nice room, clean bathroom, and comfortable bed. Their complimentary breakfast was a wonderful way to start our day before heading to the beach (only a few minutes drive). Upon returning back to the hotel we spent time at the pool every afternoon. The staff was very welcoming and helpful. We'll stay there again when we return to Siesta Key!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
LoisM831-Thank you for your 5-star review and we are glad we were able to exceed your expectations. Thank you so much for complimenting our staff. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Great location, clean and comfortable"

5
Kami J, Ann Arbor, Michigan 04/02/2022

We stayed at the Best Western Siesta Key for a quick trip to visit Sarasota. We had booked a king suite and were pleasantly surprised by the amount of room we had to spread out. 2 full bathrooms even! Everything was extremely clean, friendly staff and our room was quiet. There is a pool bar on the property that was open each day. We did not use the pool or hot tub during this stay but others were enjoying it as well as the fire pit during the cooler nights. There are several bars and restaurants within walking distance from the hotel as well as Publix across the street. We enjoyed the hot breakfast bar each morning. Siesta Key is literally right up the street. They also have a free driver that will drop you off and pick you up from Siesta Key. We also learned during check out they have beach chairs and umbrellas to use. We will have to remember this for next time. If you're on the fence about staying here, just go for it. You won't be disappointed.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Kami J -Thank you for your 5 star review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Pleasing Old Florida Atmosphere. Nice two night stay."

4
Hooked_on_travel77, Franklin, North Carolina 04/02/2022

A friendly check-in is always the way to start and no disappointments here. Both elevators worked fine. Luggage racks available. The noise level (US 41 & Stickney Point) is not too bad although a higher floor on the pool side would be best. The homeless issue seems to have abated here compared to the last time we visited and the parking lot appeared safe. No issues during our stay. The room was clean with a decent LG TV. Unfortunately the king bed needs replacing as there is the usual indent in the mattress and the pillows have seen their best days. Quite flat. Sleeping was not comfortable. We really like the open feeling when you step outside your room. It takes us back to old Florida back in the 60's and 70's.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Hooked_on_travel77- Thank you for your review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Relax and enjoy"

5
lunderhill27546, Lillington, North Carolina 29/01/2022

Friendly staff, clean and comfy room, beautiful pool and garden area. Walking distance to the beach and short drive to lovely Sarasota and Lido key and other parks like Bayview marina and Bird Key Park

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Lunderhill27546-Thank you for your 5 star review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Nice place"

4
Stephen C, New York 26/01/2022

A upper tier Best Western for sure. The room was very clean and housekeeping was very prompt. All the staff I met were very nice. The breakfast was ok. Unfortunately the weather didn't cooperate so never used the pool and a little chilly for the pool bar. One of the two nice days the pool bar was closed which was disappointing. I loved the location. 15-20 min walk to Siesta Key. Publix and a few decent restaurants within walking distance.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Stephen-Thank you for your review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Great location"

5
CR91121, Lehigh Valley, Pennsylvania 20/01/2022

We only stayed one night so we didn't get to use the pool but it was beautiful. Hotel was conveniently located to Siesta Key. Breakfast was great. We were impressed with the variety of choices offered. Staff was very friendly.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
CR91121--Thanks so much for taking the time to write a 5-star review and complimenting our staff. We are delighted that you had a great stay with us and hope you will return in the future.

"Great Place to Stay, But..."

4
wendyt590, Tamarac 19/01/2022

We had a group of around 24 people and we like to hang out and talk. The only area to do this is the pool area. They closed the pool area at 8 on one night then at 10 the next night. they had a bar, and a TV in the area but they closed it down. They would have made some money with us. But we would of loved to just hang there and enjoyed our fellowship but they kicked everyone out. we should be able to hang around the pool area and talk.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Wendyt590- Thank you for your review and we are glad we were able to exceed your expectations I would like to apologize for our poolside bar closing at 10 pm but unfortunately there are guidelines that we must follow. These reviews are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Well maintained property"

4
slstoll, Tucson, AZ 19/01/2022

We stayed for 2 nights. The room was clean and had everything we needed. Breakfast was good, and the service staff kept everything stocked. The hotel offers beach chairs and other beachy items to borrow at no charge. The property showed that they have an attention to maintaining their inside and outside grounds. The Tiki bar and live music was a surprise plus!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
slstoll--Thanks so much for taking the time to write a review and complimenting our staff. We are delighted that you had a great stay with us and hope you will return in the future.

"Escaping winter up north"

5
AnitaBlueDove, Hendersonville, North Carolina 19/01/2022

Everything was good about the hotel. Like exterior corridors during covid times. Clean breakfast area and great buffet. Great location too. It was a very cool time so never used the swimming pool area but it look very nice.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
AnitaBlueDove--Thanks so much for taking the time to write a 5-star review and complimenting our staff. We are delighted that you had a great stay with us and hope you will return in the future.

"Decent value"

3
JeffinNJ, Bridgewater, New Jersey 16/01/2022

There's so much to like here at this resort property only a mile or so from the Gulf. The staff are very friendly and the grounds appealing. Breakfast is quite ample especially given the limited options at other hotels we've stayed at during the covid era. But they were two glaring problems with our room. First the bed sagged and was squeaky I guess from old age. Second, the shower had very limited water flow. These are big items to me. The exhaust fan in the bathroom had an inlet completely clogged with dust. So you can see there are maintenance issues. Nevertheless, for the price, we would probably stay again.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
JeffinNJ-- Thank you for the review regarding your recent stay at our property. Hope to see you on your next visit to Siesta Key

"Best Best Western around!"

5
Roving10646540169, Bowling Green, Ohio 08/01/2022

Vanessa was the person who greeted us at the front desk as well as another gentleman whose name I didn't get (maybe Marcus?). They were super friendly and they even upgraded our room for us which was a MAJOR surprise. To say they made our trip better is an understatement. We have had a rough past couple days of traveling and this was the bright spot of amazing customer service that we needed. They offered to answer any questions we had more than once, they offered any help at all more than once, and were genuinely happy to help us. Thank you Vanessa and mystery gentleman (Marcus?) for being our hero's. You rock!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Roving 10646540169--Thanks so much for taking the time to write a review and complimenting our staff. We are delighted that you had a great stay with us and hope you will return in the future.

"Another great stay."

4
larnerdarren, Reading, United Kingdom 06/01/2022

Another great stay. This is our second stay at this hotel. We were here over the new year in 409. We love the location, on the Tamiami trail, but very close to siesta key. The bed was very comfortable and the room was well equipped with a fridge, microwave, coffee maker, tv, safe etc. the complimentary breakfast was quite good, they've added a pancake maker since our last stay. The pool area is nice and the only negative I would say was that the poolside bar was closed during our stay and the vending machines were either not working or out of coke when I tried to use them. Otherwise no complaints and I would be happy to stay here again and recommend.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Larnerdarren- Thank you for your review and we are glad we were able to exceed your expectations I would like to apologize for our poolside bar not being open during your stay with us. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Not agree with the final charge"

3
User 03/01/2022

First of all, I made a reservation for three nights, and unfortunately I had to leave the hotel after the first night. At the next day around 10:30 I let the lady at the front desk know about it because I got sick after that I checked out about 12:30 pm and now got a final receipt for two nights so I not agree with it.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review of your recent visit with us. On behalf of our entire team, I would like to first thank you for traveling and your business. We understand customers are the most vital component of our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future.

"A Resful Respice"

5
Shafe362, Stoughton, Wisconsin 03/01/2022

The best western in Siesta Key was a pleasant stay. The room was large, clean, snd at a reasonable cost. The pool area was inviting and lots were swimming. The full breakfast at the beginning of the day was appreciated. I look forward tos other stay here

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Shafe362 - Thank you for your review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and help us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Nice site but customer service very poor"

2
Camper21953994313, Akron, Ohio 02/01/2022

We booked this facility to meet up with friends and to celebrate new year's holiday. The room was clean and well maintained. You always had to ring the counter bell to get any service during the evening hours (6-10) as mentioned we were in for new year's and we're expecting what the advertised. Bar open to 12:15, champagne toast, ball drop, band and snacks. New Year's Eve day comes, and nothing!! No reason given , bar was closed at ten and guests were “escorted” out of the pool and bar area. Needless to say many were upset. The staff in the pool area were rude and confrontational. They were short on towels for the pool area for the whole week we were here. We wanted to leave with our friends but the airline ticket change costs were prohibitive. Luckily we were by the coast and traveled away fro this hotel for more enjoyable evenings. Given the status of the hospitality industry we would have thought they would have appreciated the business, however it was more like them giving us the business . We were told to address our concerns with corporate, and we will. My advise is to look elsewhere for a facility that is interested in providing for their guests rather than being confrontational with them. As far as the hotel overall, it was clean, had to always ask for towels- enough for one was provided, however there was two of us. Short on towels for pool area. Bar had odd hours or was closed- no explanation, yea I know everyone is blaming Covid. Didn't see a shortage of staff anywhere else during our visit. I talked about the desk staff, breakfast was really not a breakfast, but hey the coffee was good. Not coming back to this facility. We travel six to eight times a year and the majority of places get customer service, this one, in my opinion, did not. Happy travels

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dear Camper - Thank you for your review, however, we are unsure where you saw advertising for New Year's Eve. We close at 10 PM on Fridays and Saturdays every week; 8 PM during the week. Unfortunately, we were short staffed in the beverage department for a couple of days over the last week and unable to open the bar one of the last 7 days. Certainly you can understand that housekeepers and maintenance staff cannot tend bar and these are much more important departments to have fully staffed than our pool bar in order to take care of our guests and their needs such as yours. We apologize for that but like many other issues affecting our industry, labor and supply shortages are a daily struggle. We appreciate your patronage but would suggest that you may want to verify details regarding your stay in the future.

"Nice hotel and worked for our needs!"

5
joemV8140AP, Las Vegas, Nevada 28/12/2021

Good pricing, close to the beach, free transportation to Siesta Key, close to restaurants, nice complimentary breakfast buffet, free parking. Rooms were ok, but we knew that. Nice bar on property for happy hour!

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Greetings joemV8140AP - Thank you for your review and we are glad we were able to exceed your expectations. These are shared with staff on a regular basis and helps us to maintain a higher level of service. Please remember to visit us in the future if you return to Sarasota/Siesta Key.

"Great Value!"

5
jesscO8325GE, Delmont, Pennsylvania 26/12/2021

Hotel was clean and decor was lovely. Everyone we met from check in to check out were accommodating. Loved the free hot daily breakfast. Pool was nice. Johnny's Free Rides is an excellent service and made getting around easy. All the drivers were really nice. Overall, I would stay here again on my next visit.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
jesscO8325GE - Thanks so much for taking the time to write a review and complimenting our staff. We are delighted that you had a great stay with us and hope you will return in the future.

"Awful Hotel - bad room"

1
Bartrip, new york state 20/12/2021

Was booked to stay here 2 nights. Left after one night. Room was awful. Bad mattress, awful pillows. Sheets and mattress cover old/stained. Asked to have replaced, but staff wasn't around to do so. Bugs in room - got bug bites. Carpet dirty. Towels threadbare. Please avoid at all costs. Too much money for such a bad stay. I never leave a hotel early, but needed to. Couldn't bear another night there.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Bartrip - Thank you for choosing to stay at the Best Western Plus and providing your honest feedback on your review providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Siesta Key.

"Just stopping by for one night"

5
clarel173, Boston, Massachusetts 29/11/2021

The front desk people were friendly. The room was nice and clean.The bathroom looked like it was brand new. The outdoor area was beautiful and they had live music. I stayed on my way back as well. I highly recommend it.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
clarel173 - Thanks so much for taking the time to write a review and complimenting our staff. We are delighted that you had a great stay with us and hope you will return in the future.

"Staff very nice asked for a ground floor room did not get it was offended but the $30 per nite add on fee this is not go"

3
User 27/11/2021

room adequete not great staff friendly as mentioned, if you are going to add $30/per night one should know in advance of arrival not good PR requested IN ADVANCE for a ground floor room request not granted and there were ground floor rooms available one could see

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
FellowTraveler679942- Thank you for taking the time to write a review. We must point out that everyone who stays at our property is required to submit a card for an incidental hold equal to the amount of $30.00 per night which is the case in all hotels where charging to the room for purchases is permitted. Upon departure, these funds are released if not used. In regards to your requested rooms, these are assigned on the day of arrival and your room type that you booked was not available on the first floor. Mobility accessible takes up most of the rooms on the ground floor. Our front desk does their best in trying to grant every request, but ultimately they are a request, not a guarantee. Our goal is to provide superior customer service to our utmost ability, and so we thank you for your complimenting of our staff.

"If you want to have fun, this isn't the place for you!"

2
User 26/11/2021

Boring!! The atmosphere here is so solemn; so quiet, you would never know people were on vacation. The music they play at the pool is the most depressing, saddest music ever! The bar doesn't open until 2:00 pm and closes at 8:00 pm. Their selection of alcohol is limited. No drinks (of your own) or food is allowed in the pool area. Bought drinks (after 2:00!) are allowed but have to remain, at least, 4 ft from the pool. I was drinking a bottle of water in the pool and was told that I had to get out of the pool to drink it. They don't offer food and you can't bring in your own food so……. The workout room has 4 machines and they are definitely not in the best of shape. One positive note…..Doreen, the bartender, is great! Ask for a “Doreen Special;” you won't be disappointed!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Benji61314 - Thank you for choosing to stay at the Best Western Plus and providing your honest feedback on your review providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Siesta Key.

"One night getaway"

3
tedb983, Naples, Florida 23/11/2021

For a Best Western Plus property the room was small. Gecko's Restaurant very close to hotel provided easy access to dinner and drinks. Pleasant staff. Pool bar closed during our stay. Pleasant place but could probably use some updating.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
tedb983 - Thank you for the review regarding your recent stay at our property.

"Pool Bar Staff"

5
User 20/11/2021

Great pool setting with a pool side bar that features happy hour specials and live music. Doreen-pool side bartender-it a great asset and so very friendly!! She makes great drinks and her ability to connect with her patrons AND remember their names is truly a gift in this day and age! We will definitely come for more of her excellent service!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
jerrysA606UN - Thank you for your lovely compliments, We're elated that Doreen left such a positive impression with her warm, welcoming hospitality and we'll be sure to share your kind words with her. On behalf of the entire team here at, The Best Western Plus we would love to show you another five-star worthy getaway soon!

"Siesta Key Satisfaction!"

4
User 15/11/2021

We stayed here for the Siesta Key Crystal Classic and it was perfect! The property was very clean, the staff were all extremely curteous and friendly, and Alex the bartender is the sweetest!! We enjoyed the Tiki Bar, live music, the beautifully furnished pool deck, the firepit and the hot tub!! The free shuttle service was a life saver for getting to and from the island! Only reasons for 4 stars is the pool towels are smaller and thinner than bath towels and the mattress/pillows are worn and really need to be replaced. Everything else was 5 stars!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
118Martiw - We value you taking the time to share your experience! Thank you for being our guest and staying with us!

"the pool, hot tub, breakfast"

5
User 15/11/2021

It was very clean and quiet. We enjoyed our stay and plan to stay again in March 2022. The staff was very helpful and knowledgeable about the area. I liked that we were able to wash our laundry before leaving.

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Renees J4374MU - Thanks for your 5-star review and for staying with us. Hope to see you again!

"Nice stay!"

5
User 14/11/2021

Great location! Plenty of restaurants in area. Hotel is run expertly, very accommodating. Wonderful atmosphere in lobby and poolside, one of the best Best Westerns I've stayed at! Employees very friendly and polite, Katrina, the manager went out if her way to make our stay perfect!

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
DealA3280RZ- We are so happy that we succeeded in providing you with a stress-free and relaxing stay. We hope to see you on your next trip to Siesta Key. Thank You

"Wrong rooms"

3
realtorknox, N Ft Myers, Fl 33917 12/11/2021

Booked 1 month ago and when we got there they had booked our rooms to others, room smelled bad and tiny bugs all over. Restaurant very good and restaurant service good . Pool area good, except bar closed, so we brought in our own drinks

Katrina Swaney, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Realtorknox- I must correct your assumption, however, regarding to the booking of the rooms you booked a room type rooms are assigned the day of arrive you had requested the 1st floor unfortunately that is just what it is a request. Additionally, the smell of the room and tiny bugs I wish you would have advised us so we were able to rectify the problem while you were still here. Thank you for your comments.

"Very Relaxing!"

5
Dick B, Rome, New York 09/11/2021

A really nice setup, the Pool Area is Great! The Bartender 'Alex' is very good. The daily Breakfast was excellent, and the location is great! And there are excellent restaurants within distance... It is great to go to a State where the Govenor 'Gets It'!!!

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dick B - Thanks for your 5 star review! Good to know what you liked when you stayed with us. We hope that you choose us again if you return to the Siesta Key area.

"Quick trip"

5
User 06/11/2021

All employees were extremely friendly and helpful. Pool area exceeded expectations. Alex the bartender was the best. Friday and Saturday night Entertainment was so good we went to dinner late each night. Beach was very close by.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Pioneer542388 - Thank you for taking the time to let us know what you liked about your stay. So great to know that staff was extremely friendly and helpful and that we exceeded your expectations.

"Awesome!"

5
User 04/11/2021

Very nice rooms, centrally located to everything. Rooms are very very clean. Front desk staff was friendly, cheerful and very happy. Very informative on amenities and entertainment. Will deff be staying here again in the near future.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Trucker082479 - Thanks for your input and taking the time to write a review for us. We appreciate your patronage and hope to see you again soon!

"Sarasota"

4
Vacation203976, Staten Island, New York 03/11/2021

I was please with the property. The staff was pleasant and professional.. The location for my purpose was perfect. Siesta Keys was down the road. I would recommend this hotel for the price and the breakfast offered was good.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Vacation203976 - Thank you for taking the time to write a review about us and your stay. It is so helpful for us to know what you liked about us so we can continue to improve our services. Staff reads these reviews and they are important to their ongoing employment. Great to know you had a positive experience.

"Nice time in Sarasota"

5
Monte D, Scottsdale, Arizona 02/11/2021

Best Western Plus has yet to disappoint. I've always had good luck at your properties… nice clean rooms, great staff along with my kind of amenities and the complimentary breakfast is just the cherry on top!!!

"Siesta Getaway"

5
capigirl30, Cleveland, Ohio 31/10/2021

Will definitely stay here again! Let all the basics for me. 1. Clean 2. Comfy bed 2. No bed bugs/bugs 3. Functioning AC 4. Hot hot water when showering 5. Excellent hot continental breakfast that changed slightly daily! 6. Amazing pool with poolside bar!

"Good location"

4
User 26/10/2021

Hotel was nice. Staff was friendly. Breakfast was fresh and hit every morning. I would stay again. Close to siesta keys beach and other great dining areas. Room was clean and perfect for 2 adults to stay in.

"Review of BEST WESTERN PLUS SIESTA KEY"

5
Mary H, Apollo Beach, Florida 22/10/2021

Excellent staff is wonderful had hot breakfast every day gym in the breakfast area was fabulous food was excellent hot coffee good coffee excellent pool hot tub workout room will definitely go back Katrina the manager is wonderful Marcus, Regina Angie in the kitchen all the associates are fabulous will definitely go back again and again thank you very much

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Mary H - Thank you for taking the time to write a review. Your comments and experiences are important to us. Hope to see you again in the near future.

"Best Western Siesta Key"

4
User 21/10/2021

I was a little apprehensive about staying here because of it being on a very busy road but I was pleasantly surprised. The Staff were very friendly and helpful. Hotel was very clean. Nice breakfast selection. The pool area was nice. I would definitely stay there again

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
lyndam - Thank you for your review and giving us feedback about your stay. It's always nice to hear about what worked for you during your stay. We hope to see you again in the near future.

"Fun place to stay and close to Siesta Key."

4
User 15/10/2021

Very nice and clean hotel with fun things to do. Employees very nice. Nice pool area, corn hole game and life size chest game. Bar at the pool was very nice and music at night. Very close to Siesta Key.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
penny - Thanks for your review and positive comments about our property. Glad you enjoyed our live music and poolside bar. Hope to see you again soon.

"Mom escaping the rat race"

4
hpy4evrmor, Indianapolis, Indiana 14/10/2021

The hotel was very nice and clean. I enjoyed the hot breakfast every morning. I spent most of my days at the beach, but in the evening, cable tv and internet were both somewhat spotty. The pool and jacuzzi were both very nice. Next time I will have to stay long enough to enjoy the poolside bar. Overall a very nice stay.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
hpy4evrmor - Thanks for taking the time to let us know about your stay. Sorry about the satellite with directv, but we weren't aware of any internet issues during your stay. We hope to see you again in the near future.

"Family Birthday Celebration."

4
Pattivb, Boulder, Colorado 14/10/2021

The hotel met our needs for the long weekend. It was clean and somewhat updated for an old hotel. The bed was comfortable. The staff was very friendly & professional. The poolside bar & entertainment was a nice feature.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Pattivb - Thanks so much for your review. Always nice to know what our guests liked and what was not liked. Glad you liked your stay.

"Better than expected!"

5
User 13/10/2021

My husband and I needed to be in town just overnight and didn't want to pay an arm and a leg. We picked BW for the location and price and hoped for the best. It was a great room! Up to date, clean, great pool and poolside bar. I would highly recommend!!

"Guest"

5
wayned905, Lake in the Hills, Illinois 08/10/2021

One of the cleanest and nicest Best Western's I ever stayed at. I love this hotel. Great people work there, and the hot breakfast is excellent. The rooms are clean and comfortable. It's a short walk to the beach.

"Lied to us."

1
User 03/10/2021

Was told we booked under Expedia, when we booked on BW site, we didn't see anything about Expedia. So no refund allowed. We were told to call Expedia but no phone number was given, the front desk had no information about Expedia and left trying to find a number. Not helpful at all. BW is not the motel they were years ago.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
6946 - Since you have decided not to indicate who you are so we can attempt to research your accusation, we are unable to confirm. However, if the front desk told you your reservation was made with a 3rd party it would have been prudent for you to review your confirmation prior to writing your review. It is not unusual, and happens almost daily, that guests believe they have booked directly with the property when they have not. In some cases, it is because of the length of time between the booking and arrival. In other cases, it is because 2 of the 3rd party websites appear in searches prior to the brand's website, which is unfortunate but a fact. Our cancellation policy is 24 hours in advance of arrival and has been for some time. Some 3rd party sites require 48 hours but if you attempted to cancel the day of arrival which you explain above, your reservation would have been non-refundable regardless of who you reserved your room with.

"Fantastic Stay"

5
User 30/09/2021

I have stayed several times at Best Western Siesta Key Gateway. Staff is very friendly and accommodating. Property is well kept and their breakfast is delicious. I love the convenience of being close to Siesta Key without the outrageous hotel/condo prices. It's fabulous that Johnny's provides transportation down to the beach and Village. Stayed twice within a week due to the entertainment in the Village. They have 2 bedroom/2 bath adjoining rooms with great rates. Friends advised the pool bartender working Sept 18th was very friendly as well. Stay here you won't be disappointed

"wouldn't even give one on this if it didn't make me"

1
User 21/09/2021

this hotel was horrible horrible horrible hotel staff lazy didnt want to check us in and wouldnt sell us rooms available said at first their wasnt any thenthey checked poeie in and they said they didnt take reservations after 11 and he snubbed up his nose at us and walked away he was very rude and will never stay at another best western from this experience i traveled 11 hour and got no sleep because of this situation and had to drive 15 hours homes with no sleepo

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
sherrykf5066CT - You were a middle of the night walk in. The night auditor is correct - we do not take walk ins during the middle of the night. You should know to make reservations in advance - that's what most everyone does so we know you are coming, especially if you are arriving during strange hours. There are hundreds of rooms available in town - not sure why you felt compelled to drive all the way home. All sounds very suspicious to me.

"NA"

4
User 18/09/2021

Good room and comfortable bed. Good hot breakfast with many choices.. Close to great beaches .Easy to find. Came in late. Went to walk on beaches in the morning. Easy check out. Courteous staff. Would love to visit again.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
donnahD1542ZM - Thanks for the review and letting us know what we did well. We do hope you choose us when you return to Sarasota in the future.

"Always a great stay"

4
User 08/09/2021

Location! We love it here esp. because of the convenient location to all beaches, restaurants and shopping. The grounds, rooms and overall building is perfect for a short or long stay. Any issues were professionally and quickly resolved. Love Alex at the pool bar!

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Thalassophile223 - Great to know that you were happy with your stay. Thanks for taking the time to write a review and we hope to see you again soon.

"Great Experience"

5
trishahendershott, Salem, Ohio 06/09/2021

great value & worth every penny. very clean. Great breakfast. also nice to have computers that were available for our use. it was a convenient location. near beach & town. also close to good restaurants

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
trishahendershott - Thank you for your 5 star review! Glad to hear you were happy with our complimentary buffet breakfast and our location. We hope we can host you again!

"Fun Pool Bar"

5
ThomasL906, Winchester 30/08/2021

Excellent value for the money. Pool was very nice. The Pool Bar was fun and had a friendly bartender named Alex along with good live entertainment. Very convenient to everything with a few restaurants within walking distance and short drive to beach and Downtown Siesta Key.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
ThomasL906 - Thank you for your 5 star review! We are glad you enjoyed our poolside tiki bar and happy Alex was so accommodating to you. We hope to have you stay with us again in the future.

"Nice for what you are paying"

4
samd310, Los Angeles, California 17/08/2021

The staff was friendly and kind, the room was clean, and the free shuttle (tip the drives) to and from the beach is one of the best things about this property. The only reason I removed a star is because the A/C is so loud and turns on constantly that it is hard to get a good night's rest. This is typical of this level of hotel, though, so if this is your price point, it's likely that you'll deal with a similar issue elsewhere. We could not find another close property to Siesta Key so this worked out well for us on short notice.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are happy to see you enjoyed your stay. I have spoken to my maintenance department to try and resolve the noise issue you had during your stay. Thank you for choosing to stay with us and taking the time to leave a review.

"Location, location, location"

5
Sunshyne007, St. Petersburg, Florida 11/08/2021

Awesome place to stay. Hotel was clean, the Staff was very pleasant and Tyler was amazing! The free shuttle was so helpful because we chose not to rent a car, which we frankly didn't need. The entire experience was spectacular. We cannot wait to return soon!!

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are happy to see you enjoyed your stay. Thank you for taking the time to leave us a great review and to mention how amazing Tyler was. We look forward to your next visit.

"Great not amazing"

4
User 08/08/2021

My stay there was great, Laura at the front desk was mega nice but just tiny things would have made it better. For example we were told if we left our room by 12 and didn't put the disturbed sign we would get fresh towels but didn't happen half the time. The meat option for breakfast was always sausage but could be due to COVID I don't know but nothing to big to ruin the score over all very nice hotel

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and taking the time to complete the survey. We strive to provide a stress-free and relaxing stay for all our guests and we are happy to see we did that for you. We use your surveys to improve our services and appreciate the feedback you provided. We're sorry that you didn't receive service during your stay. We look forward to exceeding your expectations on your next trip.

"awesome place"

5
8LindaHawkins, Daytona Beach, Florida 02/08/2021

the staff at this hotel goes above the service for their customers, great rooms, pool is awesome, tiki bar was a nice touch, then the great breakfast was worth the stay. very quiet area of town, good strong internet

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are happy that we succeeded in providing you a stress-free and relaxing stay. We hope to see you on your next trip to the area.

"Good location for relaxing trip."

4
User 29/07/2021

Room was average but clean. Pool was clean and very nice. Easy access to the beach/ siesta key village via quick uber or ride service. Once on siesta key free trolley service was clutch. Would return.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and taking the time to leave a wonderful review. We are happy to see we provided a stress-free and relaxing stay for you and look forward to seeing you on your next trip to the area.

"Enjoyed my stay"

5
User 22/07/2021

The room was clean, we were provided clean towels upon request and the hot breakfast was good. Great location! Not to far from Siesta Key. Johnny's shuttle provide free transportation any where on the Key we just had to tip the driver. Would stay here again!

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to leave us a great review. We are happy to see you had an enjoyable stay and look forward to seeing you on your next trip.

"Bathroom clogged everyday! No maid service !"

1
User 20/07/2021

My husband and I are currently down here now in the Best Western Siesta Key. First I want to start by saying the hotel manager is a nice women most of this is out of her control because they are so under staffed. 1. Our first day - shower was dirty with hairs in it and dirty shower curtain not cleaned 2. There is NO MAID service at all!! You have to go down to the front desk to request toilet paper , towels etc and you have to return your towels. You have to throw out your own garbage !! It's crazy. 3. Toilet got clogged every day after we went to bathroom!! Maintenance had to be called every day!! And we waited 30 minutes. .My husband had to owe so badly he peed outside ! I can't make this up !! 4. They deceive customers by false advertising. They do not clean , daily nor do they have any Covid precautions in place. 5. And NO BREAKFAST!!! Just a bag with a frozen bagel and velveta cheese . 6. We were loyal Best Western guests and never ever got the $ 20 dollar a night gift card they advertised! Even though I made several calls to corporate about it. They just make excuses and say they emailed it to you when they did not. 7. Best Western siesta Key is the absolute worst hotel we have stayed in we travel at least three times a year. Next time will be an Airbnb

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are sorry to see you had a rough time during your stay. We provide a Grab 'N Go breakfast on Tuesdays and Wednesdays that include a muffin (chocolate or banana), an orange, a breakfast bar, and a bottle of water. We don't provide frozen or dairy items in our bags. We have a hot served breakfast the rest of the week. We apologize that you didn't receive cleaning services during your stay and that you felt your room hadn't been cleaned. Our rooms are cleaned prior to any arrival, but due to the circumstances we discussed, cleaning during stays wasn't something we were able to provide. We are sorry that you had to wait for our maintenance to assist with your toilet. He was assisting another guest at the time. In reference to your Best Western gift cards, that is not something the hotel handles. You would need to speak to someone in the rewards department to assist you with getting the certificates.

"Horrible experience"

1
User 19/07/2021

Terrible breakfast. Rude staff. Elevator got stuck with a minor inside. Child was told to “hold on” to the hand rails and move to the back of the elevator while the staff “reset” the elevator. We did not use it after that. Remote was broken, one set of towels was provided for a 3 person reservation. Drinks took forever at the poolside bar as the bartender only had a household blender available. My forgotten items were never found even though I described them in detail and told the exactly where they were left. Management was rude, breakfast staff was rude. There was no cell service in the room and the WiFi was unable to connect to the internet. The ice machine worked, so I guess there's that!

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are sorry to see you didn't enjoy your stay. We strive to provide a stress-free and relaxing stay for all our guests and apologize for not doing that for you. We have addressed the issues you mentioned with the appropriate team members to ensure proper procedures are in place and being followed so this doesn't happen in the future.

"Long over do vacation"

5
j1rotondi, Bartlett, Illinois 17/07/2021

Great time a Best Western Hotel Will go again Staff where great Alex at the bar is a wounded full person & out going Alex gives great restaurant recommendations Front desk staff is also great & helpful

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are happy to see you enjoyed your stay and that the team was able to provide excellent care for you.

"Sorry but this will be my last review at this motel."

1
Ed Z, Hartford, Connecticut, Usa 16/07/2021

Complaining of labor shortage you have to return your towels and linens for fresh and make your own bed. The staff in general was lazy and arrogant. Will never return to a once hidden gem. Sooo Bad!!!!!!

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are sorry to see you didn't enjoy your stay. I can assure you my staff is anything but lazy. This area is going through an intense labor shortage and we are no exception. Each of my departments pitch in everywhere to help. All of my employees are receiving overtime to try and make everyone's stay enjoyable. In reference to your arrogant comment, I can't investigate that without knowing your name and the dates of your stay. We take accusations like that very seriously and they should be addressed.

"Nice hotel good amenities"

4
User 02/07/2021

Nice hotel. Great pool area for the whole family. Close to food and only a couple min drive to the beach. Only downside was we picked this hotel for the breakfast and pool bar. Bar was closed two days, and two days only cold sack breakfast available. Not hotels fault but still disappointing, wish that information was available during the booking process

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and taking the time to leave a great review. We are happy to see you enjoyed your stay and apologize for the breakfast and bar closures during your stay. We look forward to seeing you on your next trip.

"Great visit"

4
k820210630, Lafayette, Indiana 30/06/2021

A couple of the staff stood out as exemplary working at the front desk. The pool, tiki bar, and hot tub were everyday favorites of ours. The hotel was conveniently located near the beach and conveniences. Breakfast was modified for COVID but still provided every day during our stay.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and taking the time to leave a great review. We are happy to see you enjoyed your stay and that our front desk team provided excellent service during your stay. We look forward to seeing you on your next trip.

"Good Stay"

5
User 22/06/2021

Stayed from 06/17 to 06/20. Had to stay an extra day because our flight was cancelled and luckily the hotel was able to accommodate us and we were able to pay to have an extra day added. The location is great, very close to the Siesta Key beach which is one of the best beaches I've visited. Also, the free shuttle that the hotel offers is convenient since you just need to tip the driver, cheaper than uber. They didn't come in to do any cleaning of our room though while we were there so I think they may have been understaffed. However, what bumped up the experience more was the bartender at the hotel bar, she was extremely friendly and made some really good drinks!! Definitely recommend checking out the bar as it was one of the best parts.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are happy you enjoyed your stay and took the time to write such a wonderful review. We look forward to seeing you on your next visit and we will be sure to share your compliments with Alex, our bartender.

"DON'T....You would be wise to KEEP LOOKING....."

1
RPressley2014, Asheville, North Carolina 21/06/2021

Our troubles started as soon as we checked in. We had booked a pool view room but were given a Parking Lot view. I asked the desk clerk (who was a real "SA") why, and he said it was because we used Booking.com and that is what they sent to the hotel. -- so that is what we were stuck with he said "you will have to take it up with Booking . Com". He also said that because of a staffing shortage, we would not receive daily room maintenance or be given clean towels daily, so if we wanted clean towels we would have to come to front desk everyday and ask for additional towels, When we got to our Parking lot view room I found that the coffee pot was not working. I took it down to the same desk agent who said "sorry. we have no more pots, and maintenance are gone. You will have to come back in the morning for a working pot. The next morning I went to the front desk at 9:00 for the working coffee pot and clean towels, and was told they didn't have any towels and coffee pots were locked up, so I would have to come back later. It was at that time that we met the only person who was able to save the remainder of our vacation from it's disastrous beginning, the general manager, Kathy. Kathy bent over backwards to try to remedy the horrible start we had, which I attribute to ownership's directives just to try and save money. I have no way to know how much Kathy is paid, but ownership needs to at least DOUBLE it!!! Besides all of the issues stated previously, the shower in our room would not drain and we ended up with close to 4" of dirty shower water... that is before Kathy got maintenance to remedy. With the culmination of all of the issues we had during our first 24 hours, Kathy was able to move us to a better room, where we spent an uneventful 4 nights. She was truly a God Send.!!! I would just recommend that you keep looking for a better place, and maybe ownership will finally get the message!!

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
RPressley2014 - We do appreciate reviews that tell the entire truth. Unfortunately, your experience does not properly reflect several issues that you encountered. Your reservation clearly states that you reserved a north side, parking lot view room at our property. That is confirmed in the 3rd party portal you used. That is the room type we reserved for you on the day of your arrival. 3rd party reservations cannot be handled by the hotel. That is an unfortunate fact. Your coffee maker was delivered the next day of your stay, to your room, when our maintenance team arrived. Complimentary coffee, however, is available in our lobby daily from 6 AM to 5 PM. Seems to me that due to your booking mistake for your room type, your interest was to belittle staff and even though our GM provided you with a POOL VIEW room for free, 4 nights of bliss according to you, you still wish to belittle ownership and staff for no apparent reason when all staff is trying to accommodate. For all of the above reasons, you would be better suited reviewing your reservations and giving praise when it is due rather than attempt to blame others of your mistake.

"Good location"

3
User 20/06/2021

The hotel is located in a great spot, right off Siesta Key and close to the beaches. The pool is amazing, especially the bar. The hotel is just a step up from a motel to be honest, but if you're looking for a place to crash at night while you're gone all day this would be a great place for it. If you're looking for a place that's nicer and you want to spend more time at the hotel, or if you prefer a classier style hotel, this would not be it for you. The free shuttle service to the beach is great but some of the drivers are not. One of them made a very sexist comment about women to my husband in front of me. The complimentary breakfast is alright, but definitely better than paying to eat breakfast out every day.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us. We are sorry that you had an issue with the shuttle service and I will speak with that company. The service is not run by our hotel but is an independent company that we contract with. We apologize for not exceeding your expectations with the accommodations and hope that you will give us the opportunity to do so on your next trip.

"Cleanest rooms around"

5
User 20/06/2021

One of the cleanest rooms at the beach I have ever stayed in. Close to beach, dining and shopping. We had three rooms and they were fantastic. AC was working, rooms clean and tidy. Restaurants within walking distance.

M B, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Greetings danasR952SX - Thanks for your review. We are delighted we were able to exceed your expectations and hope to see you again when you return to Sarasota.

"HARD PASS"

2
Irish4052, Indianapolis, Indiana 19/06/2021

We booked our reservation online for the two room suite . We needed the suite to accommodate my husband, myself and our 17 year old son On the websIte we were trying to note that we had three people in the room and we unable adjust the number of people on the website. We then called Best Western and they stated that it did not matter. When we checked in then we were charged another 100 dollars . The additional bed was a pull out couch which was all springs and super uncomfortable. We had one extra pillow and thin blanket for my son. We called the main desk to asked for an additional blanket and pillow. The front desk assistant was very rude and condescending. He stated he did not know how long it would take or if they would have one He would have to call maintenance and see what happens. We did get the extra bedding after getting firm with the guy at the front desk. Our bill was 279 for night and was supposed to be 190. I would pass on this hotel and stay at nicer place. We frequent Best Westerns and did stay at quite a few of them when we drove the Pacific Coast but I would pass on this one .

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are sorry to see you had a difficult stay with us. Unfortunately, we don't have control over the type of room you choose when you book. We have 2 different types of 2 room suites. Both have a king-size bed in one room, and the other room has either 2 full-size or 1 pull-out sofa. Usually, there is an additional authorization on cards for incidentals that are released when you check out and a price difference for 1 extra person. The prices you are stating don't seem accurate for those additions. However, I don't have any information to look up your reservation to check on the charges. I have addressed the customer service issue with the appropriate team members to ensure this doesn't happen in the future. Again, I am sorry you didn't enjoy your stay with us and hope you'll give us the opportunity to exceed your expectations on your next trip.

"Surprise great location"

4
AngelW_13, Cincinnati, Ohio 14/06/2021

A great location nearby Siesta Key for touristy things and also in walking distance to lots of local bars and restaurants off the beaten path in Gulf Gate. Pool and free breakfast can't be beat. Very comfortable and affordable.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us. We are happy to see you enjoyed the stay and appreciate the time to give us a great review. We look forward to seeing you on your next trip.

"Great hotel"

5
O4268FTkime, Orlando, Florida 14/06/2021

This place is a hidden gem. The rooms are clean, the staff is friendly, the breakfast is everything you could hope for. The pool area is clean and the Sand Bar Pool Bar is great too. The bartender, is one of the best I've seen. The hotel has a beach shuttle to take you over to the beach. If you are planning a visit to Siesta Key, check this place out.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and taking the time to give us a fantastic review. We appreciate the kind words and look forward to seeing you again.

"Great get away for the money"

4
Kpinch22, Tampa, Florida 13/06/2021

Clean, free breakfast, nice staff. Early registering which was super nice. Good quality for the money. Pool side games and entertainment. Free rides into town is a plus for partying. Cheap towels at the pool is the only downside. Will def return.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for the great review. We are happy to see you took advantage of our complimentary shuttle to anywhere on Siesta Key. We look forward to your next stay.

"Terrible and dingy"

1
cher718, Tampa, Florida 13/06/2021

Chose this hotel due to lack of hotels in area near beach. Found hair in shower and in bed linens. Very gross. Only positive was choice of breakfast and outside lounge area by pool. Decor was from year 1999. Worst hotel stay. Expected way more for $250 night! Particularly cleanliness.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We strive to provide a stress-free and relaxing stay for each guest and we are sorry you didn't enjoy your stay. Cleanliness is a priority at the hotel and we hope you reported this issue and allowed us to correct the situation. Our hotel had a complete renovation in 2014 with many updates finished in 2019. We apologize if the Best Western brand standard furnishings isn't what you expected. We appreciate the time you took to provide this review. We use all comments to improve our policies and procedures.

"Memorial Day getaway"

4
User 11/06/2021

This was a hidden hotel and a great option if your looking to save some money. The best part is the free daily shuttle to the beach. Also Geckos Restaurant is next door ,open late with great food. Hotel is clean, pool bar open till 8pm with Happy Hour specials! I recommend Uber to Downtown Sarasota for a fun night out, there's bars, clubs, restaurants, & Rooftops bars which are awesome & great for a single gal like myself!

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We are pleased to see that you had a fun experience on Siesta Key and the surrounding Sarasota area! Thank you for telling us about your experience. Thank you for being our guest!

"Destination Wedding Trip"

4
CRYSTALRED2015, Muncie, Indiana 08/06/2021

This trip was a combination of celebrating my 58th birthday, vacationing and attending a destination wedding. I enjoyed the free shuttle from the hotel and free Trolley(both accepting tips). The convenience of close restaurants and shopping. The hotel had live music every night by the pool. It was a great stay!!@

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for the great review. We are happy to see you enjoyed your trip. Happy Birthday!!

"Weekend Getaway"

5
User 07/06/2021

Live about two and a half hours away in the East coast of Florida we try and come down every other weekend. Love the hotel and the pool but, to many kids to enjoy adult time. Super close to Siesta Key and Turtle Key and Crescent key beaches Venice beach is about 15 minute drive.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and leaving such a wonderful review. We are happy to see you continue to stay with us and look forward to your next stay. CJ

"Great hotel"

4
User 07/06/2021

Great hotel.Had the 2 bedroom suite. Comfy bed.Nice breakfast.Great location. 4 stars had to wait three hours to check in. Threw the trip all off waiting.nice staff and Alex the bartender is friendly and helpful.

Cathie Jennings, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and leaving a review. We strive to provide a stress-free and relaxing stay and we are sorry to see your trip got started poorly. I will be sure to pass on your compliment to Alex and look forward to seeing you on the next trip. --cj

"Great Stay"

4
WENDY F, Secaucus, New Jersey 06/06/2021

Had a great time Tyler was great. So we're the other girls. Quick to help with guestions and other requests Happy hour at pool bar help to relax after a few hours on the beach. John Patti played live at the pool(From Key West). Great music. Would go back Great location was in area of stores. Right ove the bridge to Siesta Key. 40 minutes to long boat key. 50 minutes to St Pete's Geckos restaurant is 2 minutes from hotel great food and drinks

Cathie Jennings, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for choosing to stay with us and taking the time to leave the review. I will be sure to let the team know how good they did during your stay. We look forward to seeing you on your next visit.

"Blood stains in my filthy room"

1
User 02/06/2021

Believe the other recent reviews of rude staff. I was booked for 2 nights last week. Check in was fine and I got settled into my room. Late in the evening while throwing something into the room waste can I noticed what appeared to be dried blood on the side of the can. Upon further inspection I also noticed it on the dresser/tv stand as well. Since it was late I decided to wait till morning to request another room. First thing next morning I went to the front desk and spoke with the clerk about switching to another (CLEAN) room. He asked me why and I explained the blood stains I found. He said to check back with him in a couple hours after housekeeping had done all the room sweeps to get me into another room. I said OK, loaded my bags in my vehicle and spent the better part of the day with my realtor looking at local properties. Came back about 1pm and same clerk was still there and again told me he was working on finding a room to switch me to and that his manager would be in and to check back in at 5pm. This clerk also said he would definitely pass on my complaint to the manager so there would be no miscommunication. I returned back around 5pm and the clerk was gone but another individual (who later claimed to be the manager on duty) was there. He asked me what I needed and I told him my name and room number and explained I was supposed to be getting switched to another room. He had this blank look on his face and his demeanor was less then courteous. He asked me why I needed another room so I had to explain the whole blood stain story again. He said nobody had passed that info over to him and that he did not have a room to switch me to. I told him I had complained early in the morning and was assured I would get switched. This manager acted put out and got his cell phone out and started texted someone (guessing it was the day clerk). Few minutes passed and his cell rang and he went into his office and closed the door. Came back out shortly thereafter and told me matter of factly he did not have another room to switch me to. He then said "housekeeping is at your room now,feel free to go up and point out whatever". I told him I would not be returning to that room and said just charge me for 1 night. He then had the audacity to tell me he would be billing me for a half day since I did not check out by 11am!!! I told him I did not check out at 11 am as I was supposed to be getting switched to a clean room. No apology, rude as he could be so I requested a name and number of who I could call to complain. He went into the office and came out with a business card. I asked him if his name was on the card and he said yes. He told me to call the number on the card and I said I would be speaking to him since he was the manager on duty. So basically he was telling me that my complaint against him was going to be handled by him. UNREAL. So true to his word he charged my credit card for $56.25 even though I had paid in advance for both nights with travel points on my credit card. So I had to file a dispute with my credit card company for being double charged. I emailed this hotel the next day to find out who the General Manager was so I could file a legitimate complaint against the desk manager. I was given a name and email address of the General Manager who to date did not respond to my complaint. If you want to be treated like a paying customer avoid this hotel as they do not know what customer service means.

Cathie Jennings, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dave, I am sorry to read about your experience. As of June 2, we are under new management and I don't have enough information to look up your reservation. We strive to provide a stress-free and relaxing stay for each guest and I'm sorry to see we didn't do that for you. I assure you that these issues are being addressed so they don't occur in the future. I do hope that you will choose to stay with us again and give us the opportunity to provide the stay you expect.

"Siesta Key Sun"

5
227deenab, Shreveport, Louisiana 29/05/2021

The BW that we stayed at was one of our favorite places now. The front desk staff was friendly and helpful. The area was close to the beaches and the pool was clean with lots of areas to lounge. Pool bar was nice also. Rooms were clean and not noisy. It was the perfect place for us. We definitely will return there again.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your stay. We are pleased to see that you enjoyed your stay. Thank you for being our guest!

"Quaint, a bit nostalgic, perfect!"

5
KGee-MO, Saint Charles, Missouri 24/05/2021

This is a great little hotel in a great location. The staff was friendly and very accommodating. Everything is nearby and they even offer a free shuttle to the beach. We just stayed in a Jamaican resort last month and we enjoyed this more.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for giving us your feedback. We are pleased to see that you enjoyed your stay. Thank you for being our guest!

"OK"

3
User 24/05/2021

Upon initial calling to say we may be late, I was met on the telephone with a somewhat annoyed receptionist who let me know I misunderstood the check in time. I let her know, I might be late. When I got there the Male receptionist was friendlier and more conversational. The propertyy is located in a eighborhood shopping commercial Zone. It's close to Beach. The property Shrubs and lawn are manicured. The complimentary breakfast was large and delicious. Our room had space, was clean BUT for 140 dollars a night, overpriced. Sheets and bed were not cleaned and made everyday. We had a problem with bathtub slowly draining and when I brought it up, they had it fixed. AC was cool, comfortable and Quiet. Some male and female staff were well unfriendly and had a lousy demeanor. In a power struggle with new customers it seemed No welcome, Good Morning, Good Evening..to them you were something to be endured. The TV had a perfect picture and lots of choices. Good in room coffee. The Mattress and Pillow was like sleeping on a cloud. Check out Man was friendly and professional. Quiet stay. Nice Weekend Break but overbilled.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you sharing your feedback with us. We apologize for your experience. Thank you for staying with us.

"Perfect location for all of Siesta Key"

5
G5462RZaprils, Smithtown, New York 24/05/2021

Hotel was nice, staff was friendly, pool area was great, nightly entertainment, close to restaurants, drink/bar poolside was nice. Rooms were fairly clean, no noise heard from adjoining rooms. So was a great stay.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We appreciate you taking the time to share your experience. Thank you for being our guest!

"Great Location"

4
Mazepivka, New York 22/05/2021

Close to Siesta Key and other area beaches & restaurants. Good quality for the money, including the complimentary breakfast. Front desk staff friendly & helpful. Room service requires improvement. Missed one service, failed to vacuum during several and replenish amenities. In room refrigerator, with the Publix across the street, a big plus.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We value you taking the time to share your experience! Thank you for being our guest and staying with us!

"Great location"

4
PDX_Traveler2021, Portland 21/05/2021

Good economical hotel in a fantastic location just before the causeway over to Siesta Key. If you choose 2 beds, the room is tight with suitcases, so would recommend one bed if possible. Staff was pleasant and helpful. The breakfasts were fine, with choices served 5 days a week and to-go bags Tuesdays and Wednesdays. Gecko Grille next door was convenient and good, and there is a mall across the street. Overall, great location and comfortable accommodations.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience. Thank you for being our guest!

"Easy"

5
alexvalles77, san pedro, ca 18/05/2021

Great service and hotel was very nice. Close to many local places and staff was great. Free breakfast was really good. Very easy to check in and live band at the pool was fun. I recommend this location and will definitely stay again.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review and rating. We are pleased to see you enjoyed your stay. Thank you for being our guest!

"One night stay"

3
SuzieB35, SuzieB35 14/05/2021

Decided to stay overnight in Siesta Key. Most places are condos and require a multiple night stay. Location is fight over the bridge. Seemed clean. Good place to crash for the night. Didn't use the pool but it looked nice.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your stay and rating your experience. Thank you for being our guest!

"Great location"

4
KathleenB163, Ocala 12/05/2021

We had a very nice stay at this Best Western property. The rooms were nice and clean, we were treated wonderfully by the day staff, the breakfast staff was very helpful and we enjoyed the music from the pool area. Our only complaint was the attitude of the night manager. He did as asked but his lack of patience, condescension and rudeness with a line of guests, 2 nights in a row, was very poor customer service. I rate it 4 out of 5 because of this one manager.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. Thank you for your feedback. Thank you for being our guest!

"Excellent stay!"

5
User 11/05/2021

This hotel was exactly what we needed: clean, friendly, pool, and a pool bar, and a free shuttle to the beach and village. All the staff were so helpful and kind. Dennis and Alex were the best and really went out of their way!

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to tell us about your experience. It was our pleasure to have you staying with us. Thank you for being a guest!

"4th stay here"

5
Randy H, Pataskala, Ohio 10/05/2021

A 5 star stay again, can't say enough about this place, your treated here like your famous, front desk, breakfast workers, bartenders all are fantastic. That's why we come twice a year now. Siesta Key beach just minutes away. Free rides also.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We are pleased to see that you were completely satisfied. Thank you for sharing your experience with us. Thank you for being our guest and we look forward to seeing you again!

"Carpet Dirty - Management would not call me back"

2
hershboy, Englewood, Ohio 06/05/2021

Carpet was nasty, manager would not return my call. Supposedly manager checked my room and found the carpet to be clean. See my dirty foot below. I took a rag and wiped across the carpet 3 times....GROSS! We could not get a manager to return the call to my cell phone when I left at the front desk every morning. We ended up going to the pool area and getting towels to lay out on the dirty carpet. The rest of the room was very clean, only the carpet was dirty and sticky. The bagged breakfast was OK (due to Covid), but the hot breakfast was delicious. The pool and hot tub were amazing!

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Hershboy - Thanks for your review. We apologize for your experience, however, we cannot respond during your stay if we do not have any knowledge of an issue. Our staff would have certainly offered you a room move or something else to satisfy your situation if you perceived there was a problem.

"Vacation in Sarasota"

4
User 02/05/2021

The rooms were very basic, but the bed was comfortable and the shower was good. We liked the location. The pool was very appreciated and the musician, a guitarist who sang was great. We enjoyed it the Ringling museum and art gallery.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience with us. We are glad to see that you enjoyed our pool bar and live music. Thank you for being our guest!

"They act like Covid is a hoax"

1
Kenrosen1, Mountain View, California 26/04/2021

The staff did not wear masks including the breakfast servers, who are also unfriendly likely due to the long line. There were signs about social distancing but the breakfast tables were crammed against each other. Nobody was taking the pandemic seriously so how could I be confident that the rooms we're deep cleaned as promised. I have had my vaccines but lack trust in a place it does not take things seriously.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Kenrosen1 - Thank you for your review but you must have known that Florida has not and still does not have a mandatory mask mandate nor does Sarasota County. Staff is no longer required to wear masks unless they wish to do so. Our guests handle themselves in the same manner. Most of our guests are relieved when they enter our lobby to know that they can make their own choices regarding face coverings and most take them off.

"Two couples per room, two room for a total of 8 adults."

5
419virgilm, Ellenton, United States 26/04/2021

Rooms neat and clean. Pool area was really nice with a bar and high top tables and chairs Gecko's right next door for eating in or pickup. Clean attractive lobby and breakfast to order from limited menu. We spent the day on the Tiki Boat drinking and cruising. Great time. Shuttled to and from Tiki Boat in a large van for tips only.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience. We are happy to see that you were completely satisfied. Thank you for being our guest!

"Helpful staff"

4
User 20/04/2021

Hotel a little outdated and needs some love but the staff was helpful and the location to Siesta Key was convenient. Beds comfortable, but room small. Bathroom was very small and toilet didn't flush very well.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for letting us know about your experience. Please call the hotel and tell staff what room number you stayed in so that we can address your concerns about the toilet flushing. Thank you for being our guest!

"Near Siesta Key"

5
Wanda M, Victor, New York 19/04/2021

Clean rooms. Courteous staff. Reasonable rates. Good selection of restaurants and shopping in the area. Had a relaxing manicure and pedicure at Siesta Nails and Spa across the street. Would stay again!

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience. We are pleased to see that you took full advantage of our location near the Siesta Key, Florida! Thank you for being our guest!

"No mask wearing by staff and majority of guests"

3
User 19/04/2021

I travel all the time, although this was spur of the moment to meet friends, this was the only place available. Super convenient to Siesta Key so we booked it. I was very surprised to find not one staff member wearing a mask, no signs asking for guests to wear a mask and definitely not enforcing 6 ft for social distancing. I was shocked! Any of the major hotels, make people wear them along with the staff wearing masks too. I know some don't agree but when you have friends and family that have been affected by this pandemic, it makes you pay attention to recommendations.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Florida has zero statewide mask mandates. Staff and guests are not required to wear masks outdoors which is 99% of our property. When indoors, staff will wear a mask if they are interacting with a guest and if that guest is wearing a mask. This property does not require our guests to wear masks while indoors - guests are allowed to make their own decisions. Thank you for your feedback.

"Vacation"

5
303angelr, Spring Hill, Florida 16/04/2021

We had a great time in Sarasota and the Best Western was great. The place was clean and safe. The breakfast was good and just enough to start our day. The staff that handle our reservations was very helpful with any questions we had. Our next visit to Sarasota we will plan on staying at the Best Western again. My thanks to the Best Western staff and the Best Western organization.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We are pleased to see that you had a positive experience. Thank you for telling us about your experience. It was our pleasure to have you as our guest!

"Great staff, especially Tommy. He is personable, friendly, accommodating, great!!!!"

5
User 15/04/2021

This hotel is not new. So you should expect that. It is clean and has been updated a few years ago. If you don't like this, stay at the Ritz Carlton. Just be prepared the rates are much higher! The on duty manager at the time of our stay, Tommy M., was terrific. The rates are comparable to the hotel. Great location. We are happy they don't allow smoking for our sake and our children's. Don't want to breathe in second hand smoke. Thank you for not allowing smoking in or near the rooms!! Very refreshing. Many people now a days do not like the smoke!

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience. I am happy to see that you had a pleasant stay. Thank you for being our guest!

"Terrible stay/unclean/nasty managers"

1
User 14/04/2021

The room was very old and carpets looked extremely dirty. The sheets and pillow cases looked like they were just reused and not changed. The pillows had to be about 10 years old. I asked for new sheets, pillows and blankets from the manager and was told they did not have anymore. I asked for towels, they did not have anymore.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize that you had this experience. Please feel free to contact the hotel and staff will be happy to address your concerns. At this time we do not have a reservation under your username so we are not able to follow up with you. Thank you for leaving your feedback.

"Over charged and courtesy smoke smell"

2
Tourist6304167, Tallahassee, Florida 12/04/2021

I was overcharged by the man in the front desk by sixty dollars, and the description of the room was a pool/garden view with pillow top mattresses. Instead we got a view of the parking lot and apparently everybody would come and stand outside our room to smoke cigarettes so it filled our room with smoke.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Guests are advised at check-in that we place a hold of total amount due for room and tax as well as place a $30 per night staying security deposit hold. The security deposit hold allows guests to purchase beach towels and drinks at our pool bar and charge those things to your room. Should a guest have no room charges at the time of departure, we immediately release the $30 per night security deposit hold. Banks have the policy that they can take 3 to 7 business days to process our immediate release of the security deposit hold. Some of the rooms on our pool/garden side of the property do not have direct views of the pool or garden area. We will assign the best available room number to a reservation based on what is available on the day of arrival. We apologize that you had people smoking under your room. Management will always be happy to remind people who smoke/vape in prohibited areas where the ONLY ONE designated spot is located. If necessary we will charge people violating smoking/vaping policies $250. Thank you for your feedback - we apologize for your experience.

"Room was great"

4
User 07/04/2021

The stay was great. Only issue was the lady at the bar was super rude when we tried having our coolers in the pool deck area for the kids. We were buying alcohol drinks and wanted the kids to have their drinks. She could of been nicer with her reponse and not continued to run her mouth to other guests about it when we took the coolers out right away.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. This hotel does have a policy that does not allow coolers in the pool area while the pool bar is open. This policy is in writing in large red letters on the gate going into the pool bar. Thank you for sharing your feedback. Thank you for staying with us.

"Good Hotel for the Price over Spring Break"

3
User 07/04/2021

We stayed over spring break last minute and chose off beach property and this was perfect for our budget. Clean and good service but definitely a 3 star hotel. It suited us for this time. Would come back again in a pinch.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you sharing your feedback. Thank you for being our guest.

"Decent location for Siesta Key Beach"

3
User 07/04/2021

I was hesitant about staying after reading the reviews and was holding my breath when we check in. It didn't go as I had hoped.. upon arriving to hopefully change at 5 pm after being on the beach, Tommy continually repeated that we couldn't be checked in because a system is down, he doing all he can, he moved rooms around and wouldn't know if he would be putting someone in wrong room, come back later. Maybe OFFER to call when the system is back up (take the initiative) or offer a free drink at the bar to "buy time", some sort of gesture to acknowledge that your customer is being inconvenienced and try to make a difference.

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. The system going down was a complete surprise and was not scheduled in anyway shape or form. This person was informed that if any guest was checked in during down time there was a chance that multiple guests would be given the same room. This hotel will never do anything to knowingly risk checking multiple guests into the same room. The front desk did mention those options to guests waiting in the lobby. Thank you for your feedback.

"Terrible, filthy, do not stay here"

1
User 31/03/2021

The room was filthy, very small and these are not queen size beds they are full size and not big enough for 4 people to stay in one room. The bed skirt was stained and it made us wonder what else was dirty. The breakfast was not self serve because of Covid. It was a hot breakfast but only one employee was getting the food for everyone in line. Took an extremely long time to get through the line. The eggs were disgusting way too much salt. We stayed one night and left. The hotel staff was nice about us leaving and we only paid for the night we stayed. Which was $250!! Too expensive for a best western that was small old and filthy. We will never stay at a best western again. And I'm not sure what the plus actually means because there was definitely no plus about it!

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. Thank you for your feedback. Thank you for staying with us.

"Fabulous hotel"

5
User 26/03/2021

Highly recommend this hotel. Relaxing Beautiful pool , excellent service, close to beach , great breakfast & free beach shuttle services. Alex was fabulous behind the pool bar . Cannot wait to come back .

Tommy M, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience. We are pleased to see that you enjoyed our pool and took advantage of our location near Siesta Key and near the Sarasota area. Thank you for being our guest!

"Horrible !! Stay Away!"

1
User 25/03/2021

Unfortunately this hotel is going downhill. They claim they follow Covid Guidelines like wearing masks to protect their employees and guests- posted ALL over the hotel yet they don't do it! How do you serve breakfast- handle food and not wear a mask? These people do! They claim they have a table that helps them social distance at the front desk but that is not the case for when the maskless person behind the counter is serving breakfast. Why bother serving the breakfast- just let the guest serve themselves - you are defeating the purpose. And please stop responding about Florida's mandate and saying the hotel is mostly outdoors. Ok so you don't tell guests to wear masks but YOU as employees should. They don't swap out towels and take away garbage daily. My sheets had blood stains on them. Totally gross! And Tommy, as the manager of the hotel, treat your customers with respect - even if you don't like what you hear or read here !

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Florida has zero statewide mask mandates. We ask people to wear masks indoors only but masks are not required. The majority of our property is outdoors and therefor masks are not required. We provide a limited stayover cleaning service on a daily basis that consists of a towel exchange and trash pick up. If a guest wants additional tasks done they must specifically request additional tasks. In regards to your sheets, please feel free to contact the hotel so that we can investigate what happened. Unfortunately, we do not have a reservation listed under your user name and therefore we cannot follow up with you. Thank you for providing your feedback. Thank you for staying with us.

"Horrible service"

1
mommieloveskdlk, Trenton, Ohio 23/03/2021

I could not check in early as was told. I was finally able to get into the room around 5pm. My shower did not work, reached out to management and was told the issue would be fixed. The issue was fixed two nights later, the night before my checkout date. Paid over $700 for a hotel room that I could not shower in and it was dirty when I arrived, they did not clean it until the next day.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
mommielovesdik - Early check in is never a confirmation since our check in time has always been 4 PM. We apologize if maintenance did not address your concern in your room immediately, but we are wondering why you waited for 2 nights if your shower was not working and decided to vent here. We have maintenance staff on site from 8 AM thru 9 PM most nights and could have easily addressed anytime during these hours.

"Best Western failed"

1
howard k, Louisville, Kentucky 22/03/2021

Management at this hotel (Tommy) was incompetent and rude. Instead of trying to problem solve he tries to humiliate guests. Tommy was inadequate in every aspect that we encountered such as check in, stopped up tub, and housekeeping issues. Every day we were there guests were in the lobby complaining about rooms not being properly cleaned and stocked.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Howard K - We thank you for your review, but believe your perception is incorrect since I personally had to address you and your wife during your stay. Her behavior toward my staff at one point was incomprehensible, in our lobby, cursing staff. We were on the phone with our non-emergency police ready to escort you off of our property. Your room had a do not disturb displayed - although you wish to allude this fact, it was clearly posted on your door. Sometimes it is difficult to admit being wrong and just simpler to blame those around you. You were with us for 6 nights - if it was a terrible situation, why not check out?

"Absolutely terrible"

1
User 18/03/2021

I've never written a review before but our experience was so bad there was no avoiding it. The staff was rude, incompetent, and clearly on drugs. Claimed card reader was broken at bar and charged both cards used 3 times each and have yet to return call about a refund. The rooms were not clean and not that it was a total deal breaker for us but you should be aware that if you are even remotely concerned about covid not a single staff member wore a mask.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Florida has zero mask mandates. This property asks guests to wear masks indoors only - we will not confront guests who decide to not wear masks. The majority of our property is outdoors and therefore masks are not required. Management has already contacted this guest about their concerns over the bartender and credit card. We provide a daily limited stayover cleaning service. Housekeeping will come by your room once to provide a clean towel exchange and a trash pick up. If a guest places the Do Not Disturb sign on their door that signals housekeeping that the guest has declined that day's stayover service. Guests are welcome to bring dirty towels to the front desk to exchange them for clean ones. The front desk can also provide a variety of toiletry items as well.

"Beware!!"

1
Myykole81, Cincinnati, Ohio 10/03/2021

Please be mindful when ordering take out during the evening hours. The supervisor will not advise your food has been delivered, and will discard with it however he pleases. The rooms were only half cleaned (one bed was made, one was not) some trash cans were emptied and some were not. A lufa was also discarded by staff on second day.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. Management investigated the food delivery and communicated the results of that investigation to the guests. Upon check-in, guests have two signs posted at all times explaining our limited stayover cleaning service. We will provide a daily towel exchange and trash pick up for stayover rooms. Housekeeping staff will wear a mask and gloves while providing any stayover services. Should a guest not desire stayover cleaning service, they can place the Do Not Disturb sign on their door. Thank you for your feedback.

"Disregard of Best Western COVID Safety Requirements"

1
User 08/03/2021

Regretfully, we chose this hotel not only for its location but also because the Best Western chain has received positive reviews for its policies during the COVID pandemic. The BW website makes it clear that BW hotel employees will wear PPE. Both at our 3/7/21 check-in and our checkout the next morning, the person waiting on us behind the desk in the enclosed lobby was not wearing anything on her/his face. When I inquired with the employee at checkout, he said something about the law not requiring it and that the hotel is separately owned. So far BW corporate has not explained to me how a particular franchisee can ignore brand requirements. In any event, if you care about your health, beware!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. At this time Florida does not have a statewide mask mandate. Our front desk is set up with tables to provide social distancing at all times.

"Nice location, good breakfast, free parking, nice staff"

4
Pamela H, Delray Beach, Florida 04/03/2021

We were here for a spring training baseball game - typical room that was okay for this area, breakfast was the best we have had in any chain hotel since COVID with good coffee, and pick up breakfast counter or go to eat in area, nice towels, outside rooms, but room was average. Price is very reasonable for this area in March, just not in Siesta Key, but Over the bridge in busy Sarasota near busy Rt. 72. But it is convenient. We did not go to the pool as it was cool in the morning and later in the day. Our trip was not to go the beach, but to go see baseball so it was good for our purpose - easy free parking, easy access to Ed Smith stadium about 15 minutes, and very good free breakfast.Nice staff, too,

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience with us. We are pleased to hear that you had a pleasant stay. Thank you for being our guests!

"Well located hotel, good stay"

4
AdvoChampion, Rochester, Minnesota 25/02/2021

My family of four stayed here for 3 nights recently. I could have stayed elsewhere at another chain for free on points. But I chose to pay cash rate here after I read recent reviews that this hotel does not and will not play mask police on people who choose not to wear masks, like us. They treat EVERYONE with respect and we appreciate that. At any rate we enjoyed several aspects of our stay, including the nice pool area, exterior access rooms (yes, we like the old fashioned motor hotel feel), and most of all, how conveniently the hotel is located to Siesta Key. It is walkable with a good pair of shoes. I jogged it twice without much hassle. The staff were all friendly, though when I asked for pricing on a room upgrade to a suite at check in, I was quoted a rack rate price difference....they missed a sale....if they would have offered a discounted price for the upgrade I was ready to take it. BTW I am BW Diamond select so this was a little disappointing. The room was clean and fine, albeit pretty tight for 4 people and the bathroom was really small. Appreciated the big dorm fridge in the room though. Overall the property is a bit worn around the edges, but still, I would recommend without reservation.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you telling us about your experience. We value your feedback to us. Thank you for being our guest!

"Disappointed"

2
User 20/02/2021

Overpriced for an average hotel. Poor staff discipline. Poor Internet. Staff not following CDC guidelines or their own posted policies. Front desk understaffed. Kitchen staff wire kerchief instead of mask which he removed in kitchen

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. Florida has zero statewide mask mandates. Staff will wear masks when interacting with our guests. The majority of our property is outdoors and therefore masks are not required to be worn by staff nor our guests. We ask guests to wear masks indoors and we will not confront guests who do not wear masks. We treat our guests as adults who are capable of making decisions on their own accord.

"BW mental health vacation"

5
kathrynh325, Sherrill, New York 08/02/2021

Took advantage of the $399 for 7 nights deal. Never been anywhere but orlando in florida. The hotel stay was great! The bartender Cassie was a hoot! The pool area was very relaxing. The location of the hotel was very convenient for us, since we didn't have a car and most things were nearby. The breakfast server Jim was great. The food was pretty good! Overall we were very happy with our stay and will definitely be back!!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We are pleased to see that you enjoyed yourself. Thank you for sharing your experience with us!

"very nice resort with excellent location"

5
G7382YPjohnb, frankfort, United States 05/02/2021

the rooms were warm and friendly. The staff was very efficient. The morning cook did an excellent job. Cassie the bartender was extremely entertaining with a great attitude. The pool area stays in the sun all day. You can get free rides to siesta key. What more do you need!!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We value your feedback and rating - thank you for sharing your experience. It was our pleasure to welcome you!

"Fun as always"

5
vickydecare, Sarasota, Florida 28/01/2021

We LOVE this hotel. It is clean and has so much to offer.. The beds are Very comfortable and they have the best pillows!!!! The pool is AWESOME , the hot tub is the perfect temperature and the gas fire pit is so pretty to sit around in the evening. There are plenty of lounge chairs and tables around the pool so you can enjoy the day and have a drink from the fantastic bar located right in the pool area. They have live entertainment on Thur-Sat. They provide free taxi service to anywhere on the island of Siesta key ( go enjoy a nice day at the beach or have dinner and a few drinks ) no worrying about parking or traffic. The hotel is within walking distance to several shops and restaurants and don't forget Able's ice cream. The staff are friendly and efficient and go above and beyond to make your stay as comfortable and pleasant as possible. They will give you information on local places to go for entertainment , dinner or drum circles. We have been staying at this hotel for about fifteen years and have never had a complaint. We are already planning our next trip !!!!!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We are pleased to see that you had a fun time while staying with us! Thank you for sharing your experience. It was our pleasure to have you as our guest!

"Staff very rude and ROACHES"

1
User 15/01/2021

I came to Sarasota for a visit and my girlfriend who lives in Sarasota wanted to stay there as well so we could relax and catch up and she was questioned about her stay there by a manager named Tommy. Apparently they don't like locals staying at their “motel”. Seems to be shady activities going on there. I contacted the manager over him and she also explained that their policy doesn't allow local people to stay there unless there is a termite/plumbing issue with their own home. I'm thinking Tommy might be her son/relative based on other reviews I've read. There are roaches at this hotel as well which I found out my last morning there... yay. We will never stay here again at this “motel”. Plenty of other NICE places to stay in beautiful Sarasota. Very noisy guests next to me coming in at 2:30am even tho I requested a quiet room and there was availability in other rooms.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize about your experience. Management has responded to this guest already via other communication methods. Based on a review of the stay with us, the issue of pests was not reported while the guest was on property. We have staff on property capable of taking care the rare times a guest reports a pest in their room. The staff would have immediately provided this guest with another room. Housekeeping and Maintenance managers completed a thorough search of the room multiple times and found zero evidence of pests. The room was treated anyway as the management at this property take reports of pests very seriously. This property does have policy that limits Sarasota locals from staying here because in the past a few Sarasota locals have created potential safety issues/actual safety issues for other guests and/or staff. The management at this property want our guests to feel safe and have an enjoyable time while staying at this property.

"Disregarded Covid Guidelines"

2
User 12/01/2021

If you are concerned about Covid, do yourself a favor and stay at another hotel. Hotel staff did not enforce the wearing of masks by guests in public places and stated that they would not ask guests to wear them. Hotel staff themselves often did not wear masks.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Florida does not have a state-wide mask mandate at this time. The management at this property will not confront guests not wearing masks as we treat our guests as adults able to make choices on one's own accord. The staff wear masks when interacting with guests in the lobby but we an exterior corridor property - staff is mostly outdoors and are not required to be masked unless inside a guest room or lobby. Thank you for staying with us and providing your feedback.

"Best service"

5
User 30/12/2020

Marcia & Maria where the best helped me with everything I need need more works like them. They made sure I had a perfect room with a perfect stay. Definitely will be coming back soon for another stay at the Westin !!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience. We value your feedback. Thank you for being our guest!

"Ok hotel"

3
User 27/12/2020

Nice location older hotel with some updating nice pool,hot tube and outside bar Staff very nice and doing the best they can breakfast terrible with only pre-packaged cereal, was better in the past and should improve after covid Owners very cheap-only allowed 2 towels per room no exceptions-my wife and I couldn't get dry--very inconsiderate and short sighted!!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your feedback. We apologize for your experience. Thank you for staying with us.

"Siesta Key Gateway"

5
suecq2020, Orlando, Florida 07/12/2020

I really enjoyed the free shuttle to the beaches. The pool bar and fire pit near the pool were fun. They had live music that we could sing along to also. The COVID 19 breakfast to go was also good, the egg sandwich was hot and the orange juice was cold. I can't wait to come back so I can stay longer.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your stay experience. We are pleased to see that you would like to come back. Thank you for being our guest!

"Nice poo,"

2
Rip B, Bayville, New Jersey 29/11/2020

Hotel advertised updated rooms, rooms may have been updated a few years ago but our room had a musty smell and was outdated. Pool and hot tub were great. We called the hotel at 10am to request a rom near our friends room. Spent over 30 minutes staying to speak to a real person at the hotel, but all we got was a repeated recording stating someone would answer our call. I called the 800 number for Best Western, spoke to two different and they both attempted it as well and all they got was the same recording.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize for your experience. There are times when the front desk staff have periods of high demand from guests physically present on property and the ability to answer the phone is limited. Our rooms were updated in March of 2019 with new decor, carpeting, and new furniture. The staff at this hotel do our best to accommodate special requests. However, no special requests are promised. We will accommodate special requests based on the availability of what is being requested on the day of the guest's arrival. Thank you for staying with us.

"Super old, overpriced"

1
bondarenkodarya86, Hallandale Beach, Florida 16/11/2020

The hotel is very old. Room smells of it's old furniture. We had a getaway with friends and it was worst stay ever. The bed is not comfortable at all. The hotel is completely smoking free, so my friends had to go to the farest corner of the parking lot where was the smoking area with an old table and bench under the tent. If we knew before all of this, we wouldn't pay a penny for the hotel.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank your for giving your feedback. We do have a strict no smoking/vaping policy since our property has external hallways, the majority of our guests expect a smoke and vape free experience. This property completed a room renovation in March of 2019 with new carpeting installed and new furniture put in the rooms. In addition, we are a short 10 to 15 minute drive or ride to all the great beaches and restaurants that Siesta Key has to offer. We are also located near many Sarasota area shopping and restaurant locations.

"Dr and Mrs"

5
User 16/11/2020

We just expected a normal hotel stay but we were very plesantly surprised. We had a beautiful room overlooking the pool and a nice breakfast every morning. The location is extremely convenient to Siesta Key Beach and many restaurants. We would highly recommend the Best Western plus Siesta Key Gateway.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience with us. We are pleased to hear that you had an enjoyable stay. Thank you for being our guest!

"very nice stay"

5
jco39, Birmingham, Alabama 29/10/2020

VERY CONVENIENT to Siesta Key, and to everything in Sarasota!!! very nice suite. We enjoyed this place greatly. will be back for Siesta Key vacations. Very clean, lovely suite. Very nice front desk personnel.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We value your feedback about your stay with us. Thank you for being our guest!

"WORST PLACE EVER-DRUNK BARTENDER HAD OUR BRIDE BALLING"

1
Y1637VPjohne, Nashville, Tennessee 27/10/2020

There for a wedding party. Drunk Bartender screamed at the bride and our party to leave the pool at 10pm (insurance policy) UNLESS we ordered drinks. Her drunk friends stayed until 11pm while her and the drunk fools continued to drink and swim until 11pm. The rudest person I ever met and we had 6 or so rooms for a wedding and the management did NOTHING. AVOID THIS PLACE, staff was horrible, rooms A/c was awful. Bartender is a drunk rude heartless lady and the management supports it.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Management has already addressed these guests and their concerns. We apologize for your experience. Please feel free to respond to the email that was sent you addressing your concerns.

"What a find!"

5
gogom03, The Villages, Florida 25/10/2020

This hotel has everything you need and more! From the time we checked in with Melissa who was sooo friendly and put up with my husbands corny jokes! To the pool bar where we met some amazing people and Casie the bar tender was a blast! Close to some amazing restaurants. Beach is about a 10 minute drive ...no biggie! We are having a great time and will definitely be back!!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We value your feedback. Thank you for sharing about our staff. Thank you for being our guest!

"Ms"

5
User 24/10/2020

Amazing jewel! The environs are just gorgeous. The pool bar has the BEST bartender on weekends, Cassie made the trip SO much more! Walking distance to just about everything you need or want. I'm making it my permanent "spot".

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience. We will be sure to let our staff know that you enjoyed your stay with us. Thank you for being our guest!

"Ms."

5
User 04/10/2020

Wonderful amenities, friendly and welcoming staff with excellent customer service. Especially Cassie, at the poolside bar- we were so thankful for her great local recommendations, attentiveness, and great service!! She was a blast of refreshing fresh air!! Kim & Mike

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience with us. Our staff will be happy to know that you had a wonderful time! Thank you for being our guest!

"Siesta Key Getaway"

5
User 18/09/2020

Great location, clean hotel, good breakfast. Paige and Chris front desk, Jim and lady at food serv., Katrina in housekeeping, and Cassie bartender, what an excellent staff. All great customer service.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings Betty D - Thank you for your 5 star review and mentioning our staff who went out of their way to help you. We are delighted that we exceeded your expectations and hope to have the opportunity to host you again in the future.

"Cassie was amazing"

5
User 12/09/2020

Cassie made our trip worth it. She was attentive, and she took care of us. She was so sweet and nice to our whole group, and she's funny too! Make sure you guys go see her when you come visit, and make sure y'all give her a good tip!

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience! We will let Cassie know you enjoyed your time at our pool bar. Thank you for being our guest!

"Family time"

5
wfghrivasplata, San Francisco, California 11/09/2020

Excelente place to enjoy family time, close to the beach areas, good service, I enjoy the pool with my kids, the bar with my wife, I use the 2 room for 4 guest and was very large enough to have a good stay there.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review. We are pleased that you were completely satisfied with you experience. Thank you for being our guest!

"Nightmare"

1
jlossimg, Savannah, Georgia 06/09/2020

Very nice hotel. Hopefully you will not get TOMMY MUECKE while you are there. He is beyond awful, There was a delay getting checked in because of housekeeping? He was rude to all the guests waiting. When I asked for the number for the general manager and/or owner he refused to give it to me and said I had to go through him. He also wouldn't let a lovely young couple with a baby check in because he said they had “3 people” and when we were sympathetic and tried to switch rooms with them he said we were trying to “incite” the couple and then he literally kicked us out. (Along with the couple with a baby).General manager/owner please respond so I can contact you directly, My sister is an attorney and I have given her all the information. We have no place to stay Sunday night of Labor Day.

"First impressions are a must!"

3
surinaurena, Pasco, Washington 27/08/2020

When checking in with the front desk agent, they were very rude to me and my mother. They wouldn't even look at us and seemed annoyed when asking questions about the hotel. At this point my whole mood changed and felt extremely disappointed. The reason we did not report to manager is because she eventually apologized stating that she had a bad day. Such a bummer that it started out like this, but through out our stay the staff were nice and very approachable. Beds are uncomfortable, but the room was clean and so was the pool area. We were very impressed with the pool they have games for the family to play. Great location, overall average hotel.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings surinaurena - We appreciate your input and hope you would consider returning to us in the future. Glad that our staff rectified your situation and enjoyed our giant games poolside.

"Clean and reasonably priced"

4
User 27/08/2020

Nice hotel at a reasonable price for a short stay. Very clean facility, friendly staff, and nice free hot breakfast! Very close to the key. Plenty of restaurants and shopping near by. We were even allowed to check out late!

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings N1337XFdont - Thanks for your 4 star review. We appreciate having the opportunity to meet your expectations and glad you enjoyed our hot breakfast served Thursday through Sunday. We hope to see you again in the near future.

"Our weekend away"

4
madiganrobert, Lake Worth, Florida 17/08/2020

Check in was a breeze, Room was nice and clean. Breakfast was boxed but this was due to the pandemic. Staff was helpful and professional. For the price of the rooms I was very happy with our choice. I would recommend this hotel to anyone I know.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
madiganrobert - Thanks so much for your review! We are proud to have met your expectations and glad you were able to enjoy our hot breakfast to go. We hope you will return if you visit Sarasota in the near future.

"Only small problems"

4
User 03/08/2020

The neighborhood is a little sketchy but no major problems. The shower was hard to get the temperature right. Stairway smelled like beer. Staff was friendly and efficient. Nice outward appearance of building. No real breakfast.

M B, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings mushygirl11 - Thanks for the 4 star review. We appreciate the comment about our staff. Breakfast is Grab and Go due to the pandemic protocols. We hope to see you in the near future.

"Great Hotel"

5
536danielles, Boardman, Ohio 27/07/2020

We have been staying at the Best Western for about 4-5 years now! It is a perfect location- close enough to the beach and right between our favorite restaurant locations (Venice and Longboat). We always walk to Siesta Key jet ski/Daiquiri Deck as well. We usually get two separate rooms for a family of 5, but this year we got the 2 room suite which was about the same price. It was nice because the rooms were connected. The hotel was very clean and took all Covid precautions. We appreciated the to go breakfast bags and the coffee in the lobby. They also were quick to bring us new towels as needed. Check in and check out is always quick and easy. The pool area is great as well. Would definitely recommend.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for sharing your experience staying with us. I am happy to see that we were had the perfect room for your family. Thank you for staying with us and being our guests!!

"Sweet gateway in the pandemic summer time"

5
User 20/07/2020

It was a very nice experience to stay in this hotel. I would definitely suggest to stay here is a very affordable and quality price for the service and amenities offer here. Very convenient location, just 6 minutes from the beach line.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for letting us know about your experience staying with us! It was our pleasure to have you as a guest. We are close to the the three public beaches on Siesta Key. We are also close to attractions, shopping, and restaurants in the Sarasota area. We hope to see you again soon!

"Best Western is a Family favorite"

5
keviv95, Miramar, Florida 14/07/2020

Thank God this BW was available. We had been camping and our A/C went out - It was comforting to know BW was just around the corner. Very reasonably priced, extremely clean. Able to walk to several Shops, Grocery store and many restaurant.

Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for letting us know about your experience staying with us. I am happy to see that we met and/or exceeded your expectations. Thank you for being our guest!

"I didn´t have my money back yet"

1
fabianaalcausa, Orlando, Florida 01/07/2020

I made a reservation on may 7th to stay in this hotel with my family, but the reception didn´t accept us because I was with my service dog. so, I made an extra reservation in another hotel, and the receptionist told us that the cancelation was in progress with the expedia umbrella and my money was refunded, but until today I didn´t see my money. I sent lots of e-mail to the hotel and hotels.com, but I didn´t have any answer. It´s a disrespect with the guest. I never imagine this situation with this hotel group.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
This hotel does not accept emotional support animals nor does it accept pets. Per the ADA, emotional support animals are not considered service animals because emotional support animals do not have the same amount of training that a service animal is required to have. Per my investigation into this situation, you informed the front desk staff that you had an emotional support animal which is not subject to the same regulations and protections that ADA law provides for service animals. In regards to your concerns about your third party reservation. We cancelled your reservation at no cost to you. Any refund that you were due is under the purvue the third party you purchased your room from. Essentially every financial institution has additional processing time the hotel or third party transmits the refund request. I encourage you to contact the hotel directly prior to your arrival date and asking about their policies on emotional support animals and pets. I apologize for your experience.

"Tiny bed"

1
User 21/06/2020

Tiny bed for a family of 4 These were smaller than a full size bed. Need a over haul of a renovation is what I say. Very awful experience never come back again. Oh and the price was higher than a Hilton's.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize for your experience. All of our double bed rooms have two full-size beds in them. In 2019 this property completed a remodel of all rooms with a new decor and furniture. Our hotel is a short distance away from Siesta Key which is one of the most popular beaches. This hotel is also near many of the attractions and shopping areas in the Sarasota area. Again, I apologize for your experience not meeting or exceeding your needs.

"Relaxation"

4
Lexxxie813, Tampa, Florida 16/06/2020

Great location. Everything was within 15 minutes or the hotel...beach, shopping, etc. The room rates are little high compared to other hotels with more amenities and that are more updated. But it was very clean and nice people and the location made up for it with us.

Tommy M, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience. We do have a great location that is close the very popular Siesta Key Beaches. We are also close to many restaurants and shopping locations in the Sarasota area. Thank you for being our guest! We hope to see you again.

"Good value close to the island"

4
User 29/05/2020

No one would confuse this hotel with a fancy resort but as a place to sleep when visiting Siesta Key it's reliably affordable, clean, and comfortable. The rooms are dated but extremely clean, the bed is comfortable. The staff are all friendly and helpful. There is free (please tip) transportation on and off Siesta Key.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for telling us about your experience. We will use your feedback for our continuous improvement program. I am happy to see that we met and/or exceeded your expectations. In 2019 this property completed an update of all the rooms which included new furniture, new carpeting, and new decor. We provide our guests with a location near Siesta Key and near most attractions/locations in the greater Sarasota area. Thank you for staying with us!

"Like being on the beach"

4
Russell S, Antioch, Tennessee 17/04/2020

This hotel had that "feel" about it that reminded us of a hotel on the beach without the crowds, parking challenge or commute from our hotel. The pool area is expansive and includes a very nice pool bar that lets you charge drinks to the room; the pool area is surrounded by extensive greenery that blocks out all views of surrounding buildings, roads or cars. Hotel was spotless and well kept up also. The one downside: on cable TV, CBS network was unavailable so a bunch of guests sat in the lobby and watched the NFL playoff game after the pool bar closed at 10 p.m. We'll be back.

Tommy M, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for staying with us. We value all feedback and will use it for our continuous improvement process. I apologize that CBS was not working in your room when you stayed. I will have our maintenance check on our satellite TV system. Thank you for staying with us near the #1 beach, Siesta Key. Many of our guests appreciate being 10 to 15 minutes away from the most popular beaches in the Sarasota area.

"VERY POOR EXAMPLE OF BEST WESTERN PLUS"

1
flaviator, San Diego, California 15/04/2020

In my 10+ years as a reviewer on TripAdvisor with over 900 reviews only 5% of my reviews have been 1 star…..This property is one of them. Of all the hotels I've stayed at during the last 10+ years, both domestically and internationally, this hotel has the least responsive employees. Customer service at reception is nil. They hardly answer their phone, letting it go to voicemail, endless # of times, and no return call. I called both from the room phone and also from my cellphone. The only sure way to speak with anyone, would be to physically go down to the desk. My room wasn't serviced at 5:30pm! Calling down went unanswered. Front desk staff were unapologetic when I physically went down!! Breakfast was minimally acceptable with limited yogurt or fruit selection. This breakfast one gets at Holiday Inn Express, not the upper tier of a Best Western “Plus”. However, the breakfast staff maintained the various stations. WiFi also was very good. Free parking is a plus. The “free shuttle” availability was extremely limited. The pool bar was unattended. The “free” popcorn was empty most of the time. Though a reasonably convenient location, 15 minutes to the public beach at Siesta Beach on Siesta Key, and nearby restaurants/shopping are 5-15 minutes, since there are so many options in Sarasota, I will never return, nor could I suggest to anyone that they be a guest here. Just reading the managers replies to other critical reviews tells you they are good on lip service and nothing else.

Tommy M, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize for your experience. Sometimes we experience extraordinarily high volumes of stayover service detail which delays our staff. We provide stayover service all day until the late afternoon. If you prefer, we can provide towel exchange service or similar for you instead. There are times when the front desk staff are busy assisting guests physically present at the desk and/or are on the phone already which causes a delay in responding to phone calls. The front desk staff understand the need for responding to in-person guests and guests via phone - each guest will receive the staff person's undivided attention until the staff can assist the next guest or guest calling. Thank you for providing your feedback, it will be used to implement improvements.

"Fantastic March Vacation"

5
User 30/03/2020

This hotel is fantastic. Friendly hotel staff, very clean rooms, great breakfast each morning, awesome pool bar with an amazing bar manager that makes the visit so memorable. This is an awesome place to stay for Siesta Key Beach, O's Spring Training and so many other fun things to do in the area! I stay in many hotels throughout the year and I continue to come back here year after year.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for the review of your experience. We value all feedback received and we use it for our continuous improvement process. Thank you for staying with us and being our guest!

"Good hotel convenient for local restaurant and beach"

5
MikeAtsill, Silverstone, United Kingdom 22/03/2020

Friendly and helpful reception staff. Comfy room and great happy hour at the pool bar while our laundry was washing and drying (Very easy to use and efficient). The pool area was also very good and well used. Easy walk to local restaurants and also down Stickney Point Rd to Siesta Key. There is a Free Shuttle that runs from Turtle Beach (South End) to the Village (North End) and there are some lovely beaches. Great Stay

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for reviewing your experience with us. I am pleased to see that we met and/or exceeded your expectations. We value all feedback as it helps us continuously improve and helps us understand what we are doing well. Thank you for staying with us. We look forward to having you as a guest again!

"Great stay!"

5
User 21/03/2020

I am a General Manager at the Hilton in Chicago and stayed at this property to visit my parents close to the beach and the young lady at the front desk Tammy was great! She made me feel welcome and like I was at home! She told me that she was new at this property but I would have never guessed. The way she handled the busy location and guest was like she was there for years! The rooms were ok. Not the best but the overall experience was excellent! Will definitely recommend and be back!

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to give us a review of your stay at our property. I will be sure to pass on your kind words to Tammy. Thank you be staying with us! We look forward to welcoming you as our guest again!

"Nice hotel, but overpriced"

4
User 19/03/2020

This hotel ticked all the boxes we've come to expect from Best Western properties. Nice room, well equipped, comfortable bed, okay breakfast. My only reservation is about the price. I've stayed in comparable (or better) Best Western and Best Western Plus properties for much less - this was 2 to 3 times the price of those. I don't think local taxes or operating costs explain the difference; I think it's simply profiteering from being located near a major attraction.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize for your experience. Your feedback is valued and will be used in our continuous improvement process. Thank you for being our guest! We look forward to seeing you again.

"Don't recommend"

1
User 12/03/2020

Was a terrible experience. They did not clean our room for 3 days. We emptied our own garbage and walked down to get our own clean towels. One of our room keys did not work even though we tried to get it re- keyed 3 times!! When I checked out the only comments were; we are sorry but we are short on help

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize for your experience. Generally all rooms are cleaned by 4pm. There are some times when we experience extraordinarily high volumes of stayover service detail which delays our staff. During those times, we provide stayover service all day until the late afternoon or evening. If you prefer, we can provide towel exchange service or similar for you instead. The staff at this hotel want all of our guests to be completely satisfied. Thank you for being our guest!

"A well maintained hotel"

5
Judy_Jackson1955, Englewood, Florida 12/03/2020

We were happy to find a hotel where we could stay 1 night close to Siesta Key (our destination). On island condos require several days stay. The rooms were clean, beautiful pool area & very good breakfast was included in the price. I would stay here again if I had a short visit to the area.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your rating and review. We value all feedback and use it implement improvements and understand what we are doing well. I am pleased to see that we met and/or exceeded your expectations. Thank you for being our guest. We look forward to seeing you again!

"Well Maintained Motel"

4
Jon G, Brookline, Massachusetts 07/03/2020

Very clean with everything in room and common areas in good condition. Very attractive pool area with attached bar. Excellent breakfast with wide range of choices. Towels are well past their prime and need replacement. Be aware that if you're thinking that Siesta Key Gateway on Tamiami Trail will be in a quiet bucolic spot, it is instead on a major four lane highway amid shopping malls and stores of all kind.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize we did not meet and/or exceed all of your expectations. We are located near a major road in Sarasota called Tamiami Trl. Our hotel is located near many restaurants and shopping centers. Three of those restaurants are literally a 2 minute walk from our location. We are near the #1 beach in our area. In fact, we are about 10 to 15 minute drive from 3 beautiful public beach access points on Siesta Key. Thank you for staying with us!

"Florida Vacation"

4
Kim20202020, Brooklyn Park, Minnesota 02/03/2020

As always the rooms were clean and housekeeping left extra towels in our room. The pool area was exceptional, always enjoyed! Front desk was very pleasant, professional "Paige" Love the popcorn that was available in the lobby... always a plus after a long drive from Fort Myers airport.

"Worst Best Western"

1
User 28/02/2020

Stay away from this Best Western, when we arrived there was a guest complaining for 20 minutes in front us at the front desk who was not happy. It only got worse from there, overfilled trash containers in the hallways, stains on carpeting in various locations in walkways and an elevator out of order. When we got to the room our bed was not fully made and mattress was lumpy and not comfortable. We ended up not staying it was just so unacceptable and found other accomodations. Best Western you can do better than this, I've stayed at some of your other locations and they were always acceptable.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize that your experience did not meet and/or exceed your expectations. In regards to the condition of our public areas, I will speak to our maintenance manager to ensure those areas are kept clean. There are times when all hotels have some mechanical issues with elevators. I can assure that the maintenance staff was alerted to the issue with the elevator as soon as a guest informed the front desk. Our maintenance staff respond to requests as soon as possible as they are assigned daily property maintenance tasks when not taking care of guest requests. We have two elevators on our property. We have an elevator on the North side of the hotel and one on the South side of the hotel. Every floor of this hotel has access to both elevators at all times. I apologize that your bed was not fully made. If you had reported this we would have sent staff up to the room to ensure that you had fully made bed. Our staff would have been happy to to fully strip your bed and then use a new set of clean sheets and pillow cases to make your bed. When guests inform staff of their concerns while they are still on-site we will do what we can to provide a solution as efficiently as possible.

"Not Happy"

2
mel o, London, Canada 26/02/2020

Had to replaced door keys daily, beds squeeked, not a BW Plus in my opinion, no pool towels, noisy, low lighting in room, shower was hard to get right temperature, location was excellent, premium price for average room.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize for your experience. We do not want any guest to be less then completely satisfied. I have reported your concerns to our maintenance department.

"Perfect"

5
MikeS533, Franklin, Wisconsin 23/02/2020

As usual for a BW, breakfast is great. Coffee is available all day. They make popcorn in the evening. There is a poolside bar. Plenty of shade and sun by the pool. Place is in good shape. Close to the beaches. Jonny's Free Ride service is not employed by BW but they have their business cards. Call Jonny's and within 15 minutes a driver will pick you up. Parking is horrendous at Siesta Key Beach but you will be dropped off at the entrance. Is nice to tip $5-6 per person riding. We will be back to this BW.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for staying with us! I am pleased to see that you were completely satisfied. I will pass on your kind words to our staff. We look forward to having you be our guest again.

"Sarasota friendly"

5
bjc2sde, Arcola, Illinois 23/02/2020

Jim was the most conscientious, friendly and hardworking breakfast attendant ever! Kept things clean and stocked all the time. Katrina tended bar, stocked pool towels and made popcorn! She was friendly and sharp.knew peoples drinks and room numbers after 1 order...amazing!

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review! I am happy to see that you were completely satisfied with your experience. It is our goal to have all of our guests have a positive experience. It was our pleasure to have you as our guest!

"Dirty nasty expierence"

1
User 17/02/2020

Do not go here unless you have 300.00 a night to throw away. This is an outdated exterior enter room type motel. Old fiberglass tub shower, with a noisy window A/C unit. I had to listen to what was going on in the next room type joint.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
I apologize for your experience. This hotel does have exterior room entry as our photos will show. This property just completed a major room renovation in 2019. Room furniture was replaced, carpeting was replaced, the exterior of the building was repainted, etc. I can assure you that our maintenance staff would have been happy to address your noisy AC unit while you were still staying with us. In regards to the "dirty nasty" aspect of your stay, your review does not give me specific information. Management at this hotel care about all feedback and use all feedback to implement improvements. Please feel free to contact the hotel directly and give us more details about how we can address your concerns over cleanliness. All staff at this hotel care about and know the importance of the cleanliness of all hotel areas.

"Always a Pleasure"

5
jajelinek, Palos Hills, Illinois 16/02/2020

Great location: close to beach, excellent breakfast options, wonderful staff, awesome pool and bar area. The rooms are comfortable and the grounds are beautifully maintained. There is some shopping ,restaurants and ice cream shop within walking distance. As a special treat: Popcorn every afternoon.

"A Pleasant Stay and Good Value"

4
User 14/02/2020

Siesta Key Gateway provided a pleasant and relaxing place to stay for our three days. The lobby and room were clean, the attendants kind and knowledgeable, and the location extremely convenient. The complimentary breakfast was consistently good though could have included more variety and more fresh fruit. I slept very well with the exception of one night where I could hear an infant crying and music playing around 3:30 a.m. Thus, more soundproofing methods would be welcome. Overall, however, I would not hesitate to stay here whenever we visit Siestas Key.

Tommy M, Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review. I am happy to hear that you were completely satisfied with some elements of your stay. I will communicate your concerns to the appropriate managers. We look forward to seeing you again!

"Perfect location!"

5
User 11/02/2020

The Best Western Plus Siesta Key Gateway is a nice hotel that's close to the beach, restaurants, shopping and a yummy ice cream shop right across the street. The free shuttle is a great way to get around Siesta Key.

"Good location"

3
Bobandmaggie, Haywards Heath, United Kingdom 09/02/2020

Excellent location for getting around to all the main parts of Sarasota. The hotel was a bit tired and dated and could certainly do with a refurbishment. Good option of a variety of things to eat at breakfast.

"Convenient location and nice amenities."

4
User 08/02/2020

Easy check in and clean hotel. Nice pool and spa and entertainment and poolside bar with happy hour. Wish wine was included in the happy hour. The breakfast was great with lots of space. Close to Siesta key beach

"Close to everything"

5
Jack A, Comstock Park 04/02/2020

Older hotel, outside entry, but clean and very sufficient. Had a spacious king room away from pool. (Pool area can get noisy so ask to stay away from pool area). Great location for restaurants, and access to Siesta Key (literally 3-4 minutes to the key)

"A nice stay at the Best Western, Siesta Key, FL"

4
Inspire07786332668, Naples, Florida 26/01/2020

Enjoy the Happy Hour at the pool with a great singer and DO NOT MISS the excellent full hot breakfast buffet in the morning. The staff makes the stay a very pleasant experience. The motel is not brand new, but it is clean and well kept with excellent beds.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Inspire07786332668- Thanks so much for the 4 star review. We appreciate the feedback and we look forward to hosting you soon.

"Disappointing, only location is good"

3
Travel4Fun1979, Rockford, Illinois 26/01/2020

There were ants in our room, the microwave didn't work, the refrigerator barely worked, the breakfast was low quality. We were given a handicap room although we are not handicap (maybe last room available?) and there was dried poop smeared on the side of the toilet bowl. Johnny free ride services this hotel to Siesta Key, but Uber is only $7 we stayed here for the location close enough to Siesta Key. They have a tiki bar, so you cannot bring any drinks, alcoholic or not, into their pool area.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Travel4Fun1979- Since you have opted to discuss issues never brought to our attention while you were staying with us here online, we must have the opportunity to respond. Any problems that occur with a room, regardless of the issue, is always handled expediently by staff during your stay and has the very best opportunity of being resolved. Waiting until after you depart property makes anyone wonder why you would wait to advise and complain, particularly to the extent of working amenities. You reserved a handicapped guest room and were therefore assigned to one. We cannot inquire about the detail as to why you selected a handicapped/mobility accessible guest room. Johnny's Original Free Rides is a complimentary shuttle service - why wouldn't you take that opportunity instead? Again, we must wonder about your intentions with this sort of a review, particularly since our breakfast is one of the highest rated amenities for our property.

"Good location and ok room"

3
s-whitegogo, Bellingham, Washington 22/01/2020

The hotel is a normal hotel room nothing special. A room is a standard queen room with small fridge, microwave, desk and a small safe (actually quite roomy). The room was some what clean (the carpet is due for cleaning, the vent in the bathroom is dirty, the shower curtain had blood spots). The towels are clean and seem pretty new. The heated pool area is good with small hot tub (pool towel is provided). There is a bar by the pool and they have music on weekend. The breakfast is standard (egg, sausage, biscuit and gravy, muffins, bread, ceros, pancake, etc.). Coffee is decent and they have juice and milk. The staff is friendly. I would give this 4 stars overall if the house keeping is a little better.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
S-Whitegogo- Thanks so much for the awesome review. We appreciate the feedback.

"Great stay!!"

5
User 21/01/2020

Comfortable room! Pool and bar area is resort like. Pool temperature perfect with nice hot tub! Convenient to area restaurants. Loved the live music, friendly bartenders and patrons. Would definitely come back again

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Karen B- Thanks for the awesome review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon. Cheers!

"old property"

2
Sandy M, Kelowna, Canada 18/01/2020

property is very old, needs renovations. Can't believe it is a PLUS property. Rooms are very small and bathroom was not clean. Did enjoy the small bar at the pool and food truck. Break fast was OK. Would not recommend .

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Sandy M - The property just recently finished another major renovation last year on the exterior of the building including the drive up, lobby and breakfast areas. We have a very extensive independent site that clearly outlines who we are and what we look like. Best to do some research before arriving somewhere that does not meet your expectations. The rooms are average in size compared to any other hotel similar to our segment - we do have multiple room suites available for those needing additional space. Maybe they weren't available during your stay as they are very popular. But truly don't know what your expectations are for a BW Plus property since this is far beyond the brand minimum requirements for a PLUS - from free Siesta Key shuttle service, to overstocked complimentary hot breakfast which includes a yogurt bar (build your own parfait), build your own pancake and freshly made oatmeal daily in addition to the freshly baked danish. You do mention our full service poolside tiki bar hosting live music 3 days a week and a food truck on Fridays. This property is definitely a PLUS - offering much more than similar properties in the area.

"Excellent Property"

5
Rick K, St. Petersburg Florida 17/01/2020

Stayed for two nights while visiting the area. This is a very well kept older property. The room was updated, and very clean. Hotel staff courteous and professional. although we didn't have time to use it,the pool area and pool bar with live music is a great feature. HIghly recomend this propertyl

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Rick K, Thanks so much for such an awesome review. We appreciate the feedback and look forward to hosting you soon.

"Poor value"

2
audrey s, Blair Atholl, United Kingdom 15/01/2020

Had a 4 night stay here left yesterday First room noisy with hotels air con even though we put ours off Changed room at 10 pm as too noisy New room was slightly better still fan noise in bathroom as well as a bit of an odour! Other than Paige I found reception staff unfriendly! Shan that worked poolside bar was very helpful Pool area was fine beds comfortable enough lots of towels available Spa pool lovely and warm Breakfast was ok Nice coffee and scrambled eggs Pancakes were good

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Audrey S. - Thanks for your review. We appreciate the feedback.

"Day Trip"

4
sskroll, Orlando, Florida 11/01/2020

My husband and I just stayed one night but it was enjoyable visit. The hotel is right on Hwy 41 on the southside of Sarasota at the intersection that will take you to Siesta Key further west. The room was clean and the staff was very friendly. There is Happy Hour at the pool with live entertainment and lots of restuarants nearby.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Sskroll, Thanks so much for the 4 star rating. We look forward to hosting you soon.

"Friendly and clean "

5
468sherylg, The Villages, Florida 10/01/2020

This hotel doesn't look like much from the outside but we really enjoyed our 1 night stay, and recommend this to anyone. Our room was clean, quiet, and comfortable. Free WiFi and breakfast. Our room also had a microwave and refrigerator. There is free shuttle service which we didn't need as we had our car.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
468sherylg, Thanks so much for the 5 star review. We look forward to hosting you soon.

"Nice weekend get away"

4
msdevore, Kent, Ohio 08/01/2020

Our room was very clean and we enjoyed our stay. Hotel staff was friendly. For it being a continental breakfast it was great, they had many options. The pool area looked very nice, although it was too cold for us to swim. The only issue we had was that the water in the shower was either really hot or really cold.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Msdevore, Thanks so much for taking the time to rate us. We look forward to hosting you again soon.

"Good stay"

4
larnerdarren, Reading 03/01/2020

Just returned from a good 3 night stay at this hotel. We arrived a bit early and although the room wasn't ready we were allowed to go through to the pool area and wait there. The room was 315 on the 3rd floor at the front. 2 queen beds. Quite comfortable. Tv, safe, enough hanging space for a short stay. Fridge. Coffee machine. Bathroom with a tub and shower. We slept well . Breakfast was ok. Not a bad selection of hot and cold items. The bacon and eggs I couldn't eat though . There were bagels, a pancake machine. There was also a popcorn machine in the lobby. The pool area was quite nice. Sunbeds as well as comfy seating around a fire pit. The bar area was here and we enjoyed happy hour . They also make great pina coladas . The vending machines ran out of drinks while we were there and one of the elevators not working. But generally no complaints and I would stay her again. Good location on the 41 and close to siesta key.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Larnetdareen. Thanks so much for the 4 star review. We really appreciate you taking the time to rate us. We look forward to hosting you soon.

"Saved our vacation"

4
User 01/01/2020

This property saved our short vacation. My wife and I along with our two teenage boys traveled to Sarasota for a 4 day visit. Our trip was effectively a last minute getaway to spend some time with close relatives. We had little time to plan our stay. Our initial night in Sarasota was spent in a “suite” type of hotel that was wholly inadequate and had been advertised in a somewhat less than accurate fashion. We needed a change of hotel for the remaining three nights of our gets away. It was not easy to find adequate lodging during the holiday week that had enough space for our family. Fortunately the Best Western had a family suite available for an acceptable price. We were happy with our three night stay at this property. The suite consists of two adjoining standard motel rooms, one with a king bed and the other with two double beds. Each room has a bathroom and a large sized “mini fridge”. The rooms were clean and comfortable. This motel looks like an older, standard Best Western on par with a “motor coach inn” property that was common when I was growing up in the 1970's and 80's. The physical structure is a bit worn down and the property is by no means luxurious, though the staff is helpful and friendly. The location is great as the property sits at the entry point to Siesta Key on Stickney Point Road and Tamiami Trail (US 41). For a short stay in a non luxury, no frills hotel I recommend this property.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
RosspG7267VP, Thanks so much for you review. We really appreciate you taking the time to rate us. We look forward to hosting you soon.

"Family trip"

5
Sunshine23125632350, Gurnee, Illinois 30/12/2019

Great staff and very nice hot breakfast option included. The pool looks to be brand new, with a hot tub, bar, and live music on weekends. Rooms are well kept. We will definitely be staying here again!

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Sunshine23125632350, Thanks so much for such an awesome review. We appreciate you taking the time to rate us. See you soon.

"unexpected trip to Florida."

5
User 26/12/2019

Best Western made an unexpected trip to Florida an unexpectedly great trip! The room was very clean,the carpets felt great on bare feet! The bathroom was sparkling clean and the towels were soft. and very white. We were made to feel welcome and wanted from the minute we walked in the front door! We were graciously asked to come back to visit again soon; if we return to the same area in Florida we will definitely stay with them again!

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Fearless787528- Thanks so much for the 5 star review. We look forward to hosting you soon.

"Nice atmosphere & fine overnight accommodation"

4
Hooked_on_travel77, Mts of western NC 25/12/2019

We were in Sarasota for a quick unexpected trip and needed a place close to everything. This Best Western fit the bill from price to the comfortable poolside room on the 3rd floor. The building itself reminded us of the 'old Florida' feel with breezeways and the tropical landscaping. It felt good as we used to live in FL many years ago. A quality LG TV was in the room and everything was clean inside. The shower worked well and the soaps, etc.. actually were from Canada instead of the Chinese garbage. Little touches like that mean a lot to us. The busy intersection where this Best Western is located is rather quiet at night except for the occasional siren. We were a little concerned about that but really it was not an issue. The desk had us wear wristbands for the breakfast area as the homeless have become a problem apparently. We parked right by the lobby to ensure nothing happened to our car overnight. All personnel were very welcoming, from the desk to the housekeeping in the a.m.. We would come back during a better time for us where we could enjoy the area more. Easy access to and from US 41 and Stickney Point. This is important during the busy season.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Hooked_on_travel77-Thanks so much for the awesome review. We appreciate you taking the time to leave us a rating along with such wonderful feedback. We look forward to hosting you soon.

"The Best Western truly gave us Exceptional service!! Thank You!"

5
Kathleen M, anchorage, United States 14/12/2019

We had a wonderful stay at the Best Western Plus - and now we will always choose to stay there!!v We were not prepared for the level of service we received. When we first pulled up to the hotel it looked dated and old. But once we settled in, we found what a wonderful oasis this was in sarasota.. so close to siesta key..loved taking the shuttle to the beach every day..Just wonderful!!

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Kathleen, Thanks so much for the awesome review. We appreciate you taking the time to rate us and we look forward to hosting you again soon.

"Our Favorite Staycation Spot"

5
User 01/12/2019

We always choose this hotel for our local getaway spot. Great staff, clean rooms, relaxing pool area, delicious breakfast, close to the beach and every kind of shopping and restaurants. It never disappoints! We've shared this with place with many of our friends. We'll keep coming back.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Getaway00961748950, Thanks so much for the 5-star review. We look forward to hosting you soon.

"Great place for family stay"

5
351patm, Crestview, Florida 28/11/2019

Stayed here over Thanksgiving. We had two rooms. Rooms were very clean. Microwave, fridge, coffee maker, hair dryer and iron. A/C worked great. Free wi-fi had a strong signal. Bed was comfortable. Pool was very nice. Our rooms were on the backside of the hotel, 3rd floor. We didn't hear any outside noise. Outside of hotel is nicely landscaped and well kept. They have a free shuttle service to take you around to a number of attractions in the local area. Breakfast buffet was very good considering it was free. Didn't try out the exercise room since I'm allergic to exercise but it looked well equipped. We will definitely stay here the next time we're in town.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
351patm, Thanks so much for the 5 star rating. We greatly appreciate the rating and we look forward to hosting you soon.

"Best Western in Siesta Key"

5
Shatzymaus, Anderson, South Carolina 24/11/2019

Nice two day stay in Siesta Beach. Best Western never fails to provide clean rooms, helpful staff and a nice breakfast with nice choice of breakfast from cereals to eggs, bacon, pancakes. Very pleased and would stay there again.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Shatzymaus, Thanks so much for the 5 star rating. We really appreciate your feedback. We will be sure to share all of your comments with team and we look forward to hosting you again. See you soon!

"Siesta Keys"

4
User 18/11/2019

Gracious staff, all when smoothly and we could not have been better served. Room was very clean and was well prepared with all we needed. Loved the cookies and breakfast . Paige was a great rep for you company. We had good shuttle service to the Sand Art festival.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
BackPacker630118, Thanks so much for such a wonderful review. We will be sure to share your comments with the team. We look forward to hosting you soon.

"New Travelers"

5
j0et1289, Sandusky, Ohio 16/11/2019

This little hidden gem is a great place to stay, close to shopping and restaurants new and old.The famous Siesta Key Beach is just a mile and a half away with beautiful picturesque views.A must see if you get the chance!!!

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
J0et1289, Thanks so much for this awesome review. We appreciate you taking the time to rate us and we look forward to hosting you soon.

"Great Hotel just minutes from Siesta Key Beach, Shopping, and Restaurants"

5
User 14/11/2019

This is a great alternative to the resorts in Siesta Key Village or surrounding area. This is a better option for traveling to Siesta Key Beach or Sunset Beach as you have cleaner accomodations, friendlier staff, an included breakfast that includes eggs, bacon, sausages, pancakes, biscuits and gravy, and fruit, juices, and coffee. The staff is extremely friendly. This location is also right on Tamiami Trail which is convenient for grocery store (Publix), a multitude of all types of restaurants, and fuel. I would highly recommend this property.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Christopherkevinm, Thanks so much for such an awesome review. Your feedback is greatly appreciated and we look forward to hosting you again soon.

"Blood on bedding"

1
MWalker19, Pittsburgh, Pennsylvania 12/11/2019

Blood stained bedding. Staff did not seem to be bothered by this disgusting incident. Management did absolutely nothing and put the blame on us. An incredibly disturbing and unsatisfactory stay at this property.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
MWalker, This is quite a review you've got here. However upon further investigation it has been brought to our attention that the bedding in the room was changed prior to your arrival on the same day. You checked into this room for 4 nights and placed a DO NOT DISTURB sign on the door for your entire stay. So to here something like this after declining cleaning for 4 days is really absurd. A DO NOT DISTURB sign on the door is a clear indication to everyone on the property that the guest is all set and doesn't require any assistance. Please be advised that for your safety and security no one at anytime will enter your room as long as the sign is on the door. To simply remove the sign gives housekeping the green light to fully service your room. Which in your case is all you had to do. Seeing things like this is saddening and completely unfair. You are demanding compensation for something that we had the ability to address throughout your stay had you allowed housekeeping access to the room. We stand firm on our decision and will not be giving any compenstaion regarding this matter.

"A/C needs improvement"

3
James F, Tavares, United States 09/11/2019

The A/C was difficult to control, had to set 1t 63 degrees to get room comfortable enough to sleep, then the fan kept turning on and off all night. Kept waking up everytime the fan came back on. Other than that, the room was comfortable.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
James F., Thanks for your feedback. We wish your concerns would've been brought to our attention so that we could have them taken care of. In addition to that we also pleased that you otherwise enjoyed your stay.

"Great place to stay"

5
User 04/11/2019

Love this place! I've stayed here 3 times now, and it has been perfect each time. We plan to stay again soon. If you are planning a trip to the area, I recommend stopping by for a look. Reasonable pricing, clean rooms, and friendly staff.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Clccantrell73, Thanks for such an outstanding review. We greatly appreciate the rating. We look forward to hosting you again soon.

"convenient location, well kept property"

5
FY B, Tampa, Florida 02/11/2019

This was a great location to meet our travel needs. The room was very clean and pleasantly decorated. The lobby and breakfast area were also very clean; the breakfast was good with a variety of choices The staff was attentive and friendly. We will stay at this Best Western when we travel this way again.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
FYB, Thanks so much for the wonderful rating. We greatly appreciate the feedback and we look forward to hosting you soon.

"The best is BEST WESTERN FABULOUS"

5
specialtouchpoland, Apollo Beach, Florida 02/11/2019

The best to stay excellent clean great breakfast excellent staff caring about your stay and wanting to go way and beyond to help with our vacation will definitely go back the beach was wonderful so much to do and trolley great no charge and no parking charge at the beach

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
specialtouchpoland, Thanks so much for the 5 star rating. We greatly appreciate the feedback and we look forward to hosting you soon.

"Ken's Daughters from Minnesota stayed at the B W and had nothing but good things to say about their experience."

5
User 01/11/2019

Not much to offer except. MY DAUGHTERS WERE VERY HAPPY WITH THE ACCOMMODATIONS AS WELL AS THE PROXIMITY TO THE BEACH. They loved the pool and the setting and could not have been more complimentary of the stay.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Resort21350091486, Thanks so much for such an awesome rating. We look forward to hosting you in the future

"Suite experience"

4
User 30/10/2019

Unfortunately our reservation was canceled by mistake and they only had a suite left when we checked in. It was so wonderful considering we just got off a cruise with a tiny room and bathroom. I will always book a suite now at Best Western hotels. They are so spacious for the price. Wonderful experience.

"Close to the beaches and airport with an oasis on the property"

5
rabate2019, Pittsburgh, Pennsylvania 29/10/2019

This Best Western, (Which I do prefer Best Westerns when I travel) is so close to everything in Siesta Key along with a short 20 minute ride to the airport it is practically perfect in every way. The pool side area complete with bar, entertainment and ambience really makes for a vacation upon a vacation spot. Great staff, super clean place and the free popcorn and coffee makes for a great perk!

"Great Stay"

5
Wandjack, Nashville, Tennessee 21/10/2019

Very friendly staff from checking in to checkout. Rooms very clean(I always check out the corners in the bathroom to see how well they are cleaned) bed was also very comfortable. Definitely would stay here again!

"Nice little oasis minutes away from the beach. "

5
Hoosier2, Bedford, Indiana 17/10/2019

We stayed four nights while in the area attending a beautiful beach wedding. This hotel is about ten minutes away from what is advertised as the #1 beach in the U.S.A. The hotel looks like it's new, probably refurbished recently? Very nicely done. The front desk clerks were cordial and efficient. Fresh popcorn was available in the lobby daily. The free hot breakfast was a nice touch. We stayed in room 238, which overlooks the rear parking lot. The room was adequate, with the tub and toilet with slow close seat, in one room, the sink and mirror just outside. There is a powered vent in the toilet area. The flat panel tv was probably a 40” with clear picture and several channels including the Big 10 network. Lots of free parking in the front and rear, with easy access to the hotel front or rear. This is an external hallway hotel which isn't unusual for older hotels in Florida. The pool area is very nice with lots of chaise lounges, cushioned seating, a gas fire feature, huge chess set, large connect four game and hot tub. There is a full bar in one corner of the pool area. Keep in mind it's credit card or charge to the room only. No cash accepted and no food served. Walking from the parking lot to the back entrance takes you through some lush foliage which is beautiful. The elevator seemed to be very quick no matter which floor we were on. There is a very nice family owned ice cream shop with delicious ice cream and candies, called Abel's, within walking distance, Longhorn's steakhouse is across the road and there is a Hooter's about a block away. We would stay there again if in the area.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Hoosier2, WOW! Thanks so much for the 5 star rating! We really appreciate you taking the time to spread the word about us. Please don't hesitate to come see us anytime your in our area. We look forward to hosting really soon.

"Nice little hotel for the price"

4
balinorbuckhannah64, Orlando, Florida 10/10/2019

My daughter found a gorgeous AirBnB venue to have her wedding at so we all had occasion to stay in the area. Most of the family and bridal party stayed at another hotel which offered a group rate but we had a BW TravelCard and decided to stay here, as it was closer to Siesta Key Beach. Check in was a breeze. Tyler is fantastic at the front desk, friendly and helpful, both in person and over the phone. Everything was clean, A/C nice and cold, breakfast was amazing, the hostess was super nice. Our only complaint was we had an issue with the TravelCard and the manager was supposed to contact us. She didn't and when I finally called her she was very rude and not the least bit helpful. The rest of the experience was lovely and if we can straighten our issue out we will be staying here often as we fell in love with Siesta Key.

britneys614, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
balinorbuckhannah64, Thanks for the rating! We appreciate the feedback.

"Weekend Wedding Stay"

5
User 09/10/2019

Our family-gathered trip was a destination beach wedding and months before the trip, we were concerned due to some reviews and remarks and seriously considered an AIR B-N-B beach house. Ultimately considering BW Plus, we booked the executive suites, three in fact and could not have been more pleased. The facility has scheduled upgrades to the suites though the current rooms were GREAT! The location was superb, the breakfast was quite filling, the front desk and housekeeping staff were impeccable, there is a very nice pool & lounging area... facility exceeded expectations!

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Inspire15142522444, Thanks so much for such an awesome rating. We greatly appreciate you taking the time to rate us. We look forward to hosting you in the future.

"Overcharged"

1
cebradox, Flint, Michigan 05/10/2019

Tried to reconcile with the hotel that overcharged for a stay,beware of Tyler as he is not trained and has to have the others fix his overcharges and I was unable to fix the $600 overcharge. Bad customer service will not recommend this place and will never stay again.

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Cebradox, Could be please share a bit more information with me so that we can get to the bottom of this. We would love for you to send us something in writing that is associated to an overcharge of such a large amount on your bill. Using that we can take a look into the system and see if there is indeed a billing issue. The management of this facility hasn't heard a word of this until today. However if there is an issue we would love to reconcile it as soon as possible.

"a Beautiful Experience"

5
767maryannl, Fords 14/09/2019

We love to travel as off season as possible, and staying at the Best Western on Siesta Key was just lovely. Checking in with Paige and Manager Brittney was warm and welcoming, They were helpful, knowledgeable and as friendly as could be. They made excellent suggestions as to where we should visit. Adrienne the Bartender who was from Siesta Key gave us wonderful information about the town and was warm and friendly.

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
767martannl, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

"Best Customer Service EVER!"

5
User 13/09/2019

My husband and I are celebrating our 7 years anniversary. And we choose to stay here based on good reviews and location. We were checked into the hotel by Marcia Stokes and she was so welcoming!! I will definitely be returning to this hotel in the near future!

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thanks for the awesome review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon. Cheers!

"Dingy and Outdated"

1
User 09/09/2019

This location did not live up to the pictures on the website. The help was very rude. We left at 5 pm on the second day instead of waiting until 11 am the next day due to the disgusted feeling we had staying at this location. My wife and I joked that we wouldn't wished this on our worst enemies, well maybe.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Vacationer752714 - Your review is clearly not reflective of the majority of our visitors and makes one wonder what exactly you were reviewing online. Our pictures are very recent, particularly the exterior of the building completely renovated this year with a coastal theme, in blue hues and whites that follow into the guest rooms. The pictures on this site are accurate and up to date as well as the location, just 1 mile from the beach with free shuttle service and full service poolside bar with live music weekly. Our online pictures, of which there are many, are very accurate.

"If Nana is happy..."

5
Lawrence C, Atlanta, Georgia 06/09/2019

Comfortable beds! Drinkable water. Hot and cold breakfast options. Excellent housekeeping. Lovely pool and hot tub plus a poolside bar. Shuttle to Siesta Beach. Walk to restaurants and shopping. Friendly, professional front desk staff. Wait for it...HOT, buttered, fresh popcorn ALL day. Nana was happy. Thanks Brittney and Paige. See you in November!

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Lawrence-Thanks so much for such an awesome review. We greatly appreciate your feedback and we look forward to seeing you in November.

"Close proximity to Siesta Key Beach"

3
pixie_mtl, Gatineau, Canada 31/08/2019

We had a late checkout and upon our arrival the gentleman at the reception desk was very courteous and professional. Although we had comfortable beds to sleep, we didn't like our room. We thought that all the rooms were refurbished so we were a little disappointed about that. Breakfast was good with hot and cold items such as eggs, sausage, grits, bread, pastries, dairy, etc. The hotel a provides a free shuttle to the beach. We decided to use our own car and the drive to Siesta Key Beach was less than 9 min.

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Pixie_mtl- Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room as well as the area. We appreciate you for giving us a chance to host you and we hope to see you in the future.

"Great location with amazing staff"

5
User 25/08/2019

This year my husband and I decided to hotel hop in different areas throughout Florida from Tampa to Key West. We generally stay in a condo for the two weeks we come to Florida for vacation. We spent 3 nights here and loved this hotel. We definitely will be returning. Brittney made us feel welcome from the time we entered the hotel until the day we checked out. The staff went above and beyond to ensure we had a good stay. Our room was spotless and the hotel is close to the public beach and many restaurants. Out of the numerous hotels we've stayed at, this is by far the best one. I would like to thank all of you for making our stay great and ensuring your guests have a clean, comfortable, and friendly atmosphere to enjoy while away from home.

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Layers16, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We count ourselves lucky for customers like you. We look forward to hosting you again in the future!

"Location, location, location"

5
klein818, Amherst, New York 22/08/2019

I booked a family trip for 21 requiring 7 rooms....manager Britney Sutton was a pleasure to work with. The hotel staff that I interacted with was pleasant and courteous. The hotels proximity to Siesta Key beach as well as restaurants and shopping is perfect. I would definitely recommend this hotel to anyone traveling to Sarasota/Siesta Key.

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Klein818, Thanks for the awesome review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon. Cheers!

"July 2019 Family Vacay"

5
Rolando V, Miami, United States 06/08/2019

Family vacation site for past 7+ years. Breakfast is great, as always. Rooms have been updated, also hotel exterior/paint has been refreshed. My recommendation would be to update/change all exterior carpeting..it is very worn/dated. Also, please have extra pillows on hand. We also had a few room issues...broken shower head, room was not cleaned, safe was not working. This was not our best experience here.

"Good overall, worth your money!"

4
User 03/08/2019

Overall staff is friendly and helpful. Good value for the room, for the area. Minutes away from shopping, eating and entertainment. Something different to do and eat each day. Great breakfast included in the room price, which is always a plus! Would recommend, at the end of the day!! Just encourage them to relax with the pool towels and ensure they are readily available. I don't like to spend so much time waiting on towels, and feeling a little harassed. Just a recommendation for them, and to prepare the customer.

"If you want cockroachs for breakfast, this is the right place to stay...they may be in your bed too!"

1
VinixSP, Sao Paulo, SP 31/07/2019

We had an horrible stay in this Hotel in our last vacation. There where cockroaches in our bed, in the bathroom and below the desk in our room. When we first saw this, I went to front desk to cancel my reservation, but they didn´t allow me to do this and offered me to change the room. I accepted, since it was almost midnight and my son was already sleeping. The new room, located at the 4th floor seemed bether and didn´t smell like the first one...so we gave a chance and slept as we could (it was almos 2AM at this time). The next day, we went down to have the breakfast...while we were eating, I went to get some water in the juice machine to our son and when coming back to my table I saw TWO more cockroaches walking behind the machine...disgusting!!! I tried to cancel again my reservation, but they didn´t accept...even with all this bad experiences we were having! We had to sleep two more days at this hotel and had to take the breakfast elsewhere... To finish this terrible experience with this hotel, 3 days after our check-out, they charged me in my credit card for anything that I don´t even know what is, cause my balance was ZERO when I checked-out. I wish I could have taken more pictures...but these I'm posting are from the day after I first saw the cockroaches at the breakfast. I went there again just to see if they were still there...and sadly the were...at least one of them, for the records.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
VinixSP - Wow. What a review. After spending the last couple of days reviewing this with all staff who you would have come into contact with, we cannot corroborate any part of your story. On Friday, July 19, this property's breakfast and kitchen underwent a surprise health department inspection. It is amazing that we passed with flying colors (no issues which has been documented online) but yet, somehow you found a roach in breakfast. Better yet, it was still there the next day . . . and no one else saw something? Very difficult to believe. But always likely you will see one - it is Florida. We have no record of your claim in your first sentence either. How would a roach get in your bed anyway with the tight fitting top sheet tucked in your mattress? Not sure who you tried to cancel your reservation with - you don't state - not with us seems to me but if you had such a horrible experience, why wouldn't you just leave instead of spending 3 days? Of course, makes no sense. Not to worry - you won't have the ability to stay with us again. We don't host guests that use the power of this site or any other to post lies.

"Beds are too small"

3
User 31/07/2019

The food options are poor and the staff are not friendly. The beds are too small for two people, my husband and I are small (5 ft) and we had a hard time sleeping. They are not even full, they are something in between a full and twin. They should have more options for the gym equipment. The front office staff are nice.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
villi01 - It has become more and more difficult to respond to reviews that are categorically untrue. This hotel property has 2 bed types - always has: regular king sized beds and double sized beds which is the same as a full; smaller than a queen which we do not have and do not state that we have anywhere in the hotel. Very self explanatory in all room type descriptions - I invite you to take a look on the brand site. Sounds to me that you chose to sleep in a full size bed together. Not sure why you wouldn't change your room type or sleep in separate beds since those rooms have 2 double beds. We cannot be faulted for those who refuse to admit that they made a mistake and will not try and address their own problems. We would highly suggest that next time, you read the description of the room type before booking your reservation. Our food options? Quite the contrary - very varied from a yogurt bar to pancakes to scrambled eggs, sausage, cereals, freshly baked danish, freshly cooked oatmeal . . . the list goes on. Maybe you should view all of the pics we have available on our site and elsewhere of the buffet served daily, complimentary to registered guests!

"Horrid Hospitality "

1
celiar567, Sorrento, Florida 30/07/2019

We planned a small family reunion that began with renting 2 rooms and ended with renting 4 rooms poolside, which was an extra cost we paid. Poolside is not what you think. It should say pool, side! It means you're on the side of the building with the pool, but what you see is the parking lot and street. When we asked to move the rooms closer together we were refused because they'd have to clean both rooms! I explained that I'd be willing to pay extra and even upgrade to the suite. Brittney Sutton, the GM refused. I called the 800 customer service and they, sandy, could do nothing more than give us points. After all that frustration, I still wanted to spend the last day with the family and asked for a late checkout, which was refused. So, I asked for an extra night, at which point the GM told me that I needed to leave. I was courteous, to a fault. I never raised my voice. I did, take video late at night, of the rooms they could have moved everyone else to, which sat vacant the entire night, and would have resolved the issue without the original call to customer service. The hotel was acceptable and the housekeeping and pool staff were wonderful and seemed to agree that the GM needs hospitality training! Do not stay here!

Britney S, Guest Relations Manager at Best Western Plus Siesta Key Gateway, responded to this review
Celiar567-We appreciate the feedback.However it's false accusations! When you asked to moved you we're informed that there was no rooms that we're any closer in proximity than the rooms you originally had. You proceeded to walk about the hotel and make assumptions. As for the suite you wanted you we're also told (verbatim) the suite you we're requesting wasn't available for 3 days consecutively, and that you would have to move the next day due to the suite being sold out. You disagreed with the hotel staff the second no one said what you wanted to hear. You then proceeded to make bogus phone calls to corporate and lodge complaints about things that didn't even take place. As for the late checkout our hotel was at high occupancy and no one was given a late checkout due to our enormous amount check ins coming in that day. When requesting to stay and additional night the manager on duty did come to the conclusion that staying over wouldn't be the best thing. As it is apparent that there is nothing we can do here to satisfy you. In which you walked back to the room and called corporate for the 4th time. We do not tolerate this type of behavior and we stand firm on our decision.

"Instructor"

4
Travellllllli, Venice, Florida 27/07/2019

This hotel is close to everything you could possibly need. Stores, restaurants, shopping let alone the beautiful beach. They serve a very good breakfast to start the day. You won't find a hotel that can compete price wise in the area.

Britney S, Front Desk Supervisor at Best Western Plus Siesta Key Gateway, responded to this review
Travellllllli, Wow! Thank you so much for your wonderful review. It's always a pleasure to have guests like you. I'll be sure to share your comments with the rest of the team. They will be happy to know that you absolutely loved it here. We hope to see you back soon.

"Siesta Key Great Location for Stay"

5
User 22/07/2019

I've stayed at the Best Western Siesta Key a few times while I am in town visiting friends. It is very convenient to everything. Clean hotel. NO BUGS!! - That's important to me. Very nice pool bar and live music on weekends.

Britney S, Front Desk Supervisor at Best Western Plus Siesta Key Gateway, responded to this review
Toni Short, Thanks for the awesome rating! It's things like this that keep us going. We truly appreciate you taking to time to rate us and we will be awaiting your return. See you soon.

"perfect weekend"

4
User 15/07/2019

WE did not know what to expect on our first trip to sarasoda / siesta keys and our first time at a Best Western. When unloading our car we were walking pass the beautiful blue water of the pool and we both were ready to relax from our drive from Naples. We were welcomed to the bar / pool area by Katrina a very skilled bartender who's knowledge of the area was also first class. She did give us a few suggestions on where to eat in the area were we would not have to get back in our car. After a late lunch we again listened to Katrina to return to the pool area and enjoy the musical entertainment and also enjoy the pool. Perfect evening to our first day.The hotel is located very close to Siesta Key and the next day we enjoyed a short driving trip for shopping and lunch on the island We returned to the hotel and again enjoyed a lazy late afternoon at the pool listening to Key West Style music and a drink at the pool. A lazy getaway weekend was what were looking to enjoy and we did. We will be back for another stay at the pool area Dennis from Naples

Britney S, Front Desk Supervisor at Best Western Plus Siesta Key Gateway, responded to this review
Dennisfromnaples, Thanks so much for an awesome review. Reading this review made my day! " “We are incredibly grateful that you took the time out to leave us such wonderful review about our property as well as our staff. See you soon!

"Fine "

4
AJCronin, North Central Florida 11/07/2019

Not really at the beach but close enough for visiting family actually ON the beach. Breakfast decent. Room clean and comfy. AC unit a little loud. Spartan bathroom. Pool area nice spot to take your breakfast. Wish they had tea bags in the room. Not just coffee drinkers.

Britney S, Front Desk Supervisor at Best Western Plus Siesta Key Gateway, responded to this review
Reviews help our business build an online presence and helps others learn about us. We value your opinion.Thank you so much for taking time out of your day to rate us we appreciate you!

"Always an amazing vacation"

5
User 08/07/2019

We love staying at Best Western Siesta Key! The staff is amazing, always professional, friendly, and attentive. Rooms are clean and quiet. Pool and bar are top notch! The location is ideal for everything we want to do. Thank you staff at BW Siesta Key!~

Britney S, Front Desk Supervisor at Best Western Plus Siesta Key Gateway, responded to this review
Thalassophile223, Thanks for such an awesome review on your recent stay with us. On behalf of our entire team I would like to say thanks for traveling and your business. We do understand that customers are the most vital component of out hotel and we strive to exceed our guests expectations daily. Thanks so much for your loyalty to our brand. We look forward to seeing you soon.

"Nothing Fancy"

3
CassieJohn, Baltimore, Maryland 29/06/2019

This is just a plain jane hotel. Needs updating on room interiors and AC was weird in our room (kept shutting off). Check in was fine and then came the issue. Both of us are lung affected with a condition called Alpha-1. We asked very nicely if someone could help us with our bags. The desk clerk said that was not available and directed us to a luggage cart. I was standing there with oxygen on!! So off we go back to the car and decide to just get what we need for the night. It probably took us about 15 minutes, coming back into the lobby the clerk said you have to move the car! We went to our room and then my friend caught her breath and moved the car. The real kicker was we passed 2 employees and not one offered to help, both men. I learned a lesson, never assume a hotel will have anyone to help you with luggage!! I have stayed in many Best Western Hotels and have always been treated well and helped when necessary.

Britney S, Front Desk Supervisor at Best Western Plus Siesta Key Gateway, responded to this review
Cassie John- The entire staff is completely baffled by your response. We are a limited service hotel and unfortunately, we don't have any type of concierge that is offered at this property. However if there was someone available to help I'm sure they would have.

"very close to Siesta Key beaches"

5
User 25/06/2019

Great location and staff. The beach is a very short drive and the hotel provides a free shuttle to and from Siesta Key(just tip the drivers). We had a great time and the hotel bar at the pool is way more that what we expected. Great bartender and pool was adequate. Anthony at the front desk was cordial, helpful, and provided good local information. I would stay at this hotel again. If I had to say anything negative it would be that our tub was clogged, but was fixed immediately upon calling the front desk.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Tom K. - Thanks for the 5 star review! We are delighted to have exceeded your expectations and glad you enjoyed yourself at the poolside bar. We hope to have the ability to host you again in the near future.

"Anniversary celebration"

5
User 24/06/2019

The hotel is near siesta Key. Amenities were very good. Nice pool and bar area. The staff are friendly and efficient. Our room was clean the bed very comfortable. Breakfast was adequate.johnnys taxi service was great

Britney S, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for your 5 star review! We understand that customers are the most vital component of our hotel and we strive to exceed our guests expectations daily. We appreciate your business and we look forward to seeing you soon.

"Vacation"

3
User 23/06/2019

Very Clean rooms, fully stocked with necessities. Nice pool facilities, clean and peaceful. Very Poor AC in Room. Also a Large gap in door seal causing heat to enter. Easy check in and check out. I really will not recommend it due to the un comfort of a warm to hot room.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
We appreciate your input but wish we would have had the opportunity to address your issue during your stay. We definitely could have either moved you to a room that you would have been satisfied with or addressed your A/C issue. We hope that you give us another opportunity to provide better accommodations to you in the near future.

"Yes and no"

3
sherrybaby911, Fox Lake, Illinois 15/06/2019

Hotel itself is very nice and clean, great staff besides the bartender. I had 2 issues. The pool has a bar so they are not allowing coolers or u too bring your own drinks in which really stinks, if I wanted to spend money at a bar I would go to a bar. Also fyi this entire property is non smoking which was not listed on the website when i booked. I know smoking is a dirty habit but its mine and if they would have made there rules more apparent i prob would have chose somewhere else. I'm on vacation i dont need a boss or mother telling me what to do.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
sherrybaby911 - Unfortunately, your research was not as thorough as it probably should have been. The 100% smoke free policy is not only on our Best Western website, it is also on our independent website. If you booked through a 3rd party, we are not responsible for how that detail and message is promoted. Upon check in, you would have acknowledged this on your registration card - you certainly would have had a choice at that time if you preferred not to stay due to the non-smoking on property. We do, however, provide a smoking area in the southwest part of the property for our guests. Upper midscale hotel pool areas do not ever allow coolers inside the area. There are several reasons for that but is unrelated to the full service tiki bar in the northeast corner in our case. We appreciate your feedback but of course, you may want to look more closely at policies on a hotel property in the future. Probably 80 - 90% of them are non-smoking, including condo properties on the island nearby.

"Great value, location, and service!"

4
wbradf0520, Tampa, Florida 15/06/2019

Very accommodating staff, especially Brittany and Candy and front desk. Location is perfect and pool area is very nice with pool side bar with great happy hour! Would definitely stay here again for future family vacations.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
wbradf0520 - Thanks for your 4 star review! These are shared with our staff on a regular basis and we will certainly commend the staff for taking good care of you. Hope to have the opportunity to host you again in the future.

"Highs and lows"

3
msk421, Delmar, Delaware 08/06/2019

Our room was nice and clean but faced the parking lot. It was very quiet on that side but we would probably have preferred the view of pool side if we'd known to request it. The front desk was able to get us checked in early when our flight/car rental took less time than we thought. The pool bar was great. Kristen was an amazing bartender and the games around the pool area were fun. Some of the front desk personnel was less than organized though. We did not receive our welcome bag for the wedding we were attending at check in, we got them when we were leaving. This bag included a schedule for events that we would have missed if our friends didn't tell us about them. The weekend front desk worker was clearly not trained on whatever system they had in place. We had to leave very early Sunday morning to make our flight and he was unable to check us out and charge us for our bar tab. We ended up having to leave our card number with him, which made us very uncomfortable. We felt we had no choice but to do this since we will not walk out on a $50 tab and we absolutely had to catch our flight. Thankfully we were only charged the correct amount. Definitely some great things about this hotel and some definite drawbacks that can be improved.

"Hotel is located in Sarasota off of Highway 41 Not located on Siesta Key"

3
TomKorat, Korat 07/06/2019

Nice Hotel But not on Siesta Key. Had to drive 3-5 miles to bars and restaurants on Siesta Key. Should change hotel name to BW Near Siesta Key. My wife and I were disappointed when we arrived and located on Highway 41 in Sarasota.

"Just OK"

3
BJL, Ormond Beach, FL 05/06/2019

Great location. Close to Siesta Key. Reasonable (off season) rate for the area. Nice staff. However... garbage trucks (3 each morning) show up early and make a heck of a racket. Maybe less of that noise if the room had been on the south side (we were on the north side, on the parking lot). Could also hear large AC units of the shopping center on other side of the parking lot wall. There was also just a lot of traffic noise - the hotel is on a main road close to the corner of another main road. There are restaurants on the other side of the wall of the parking lot, so there are dumpsters there that make the parking lot stink. Overall the room was small but was clean enough and recently renovated, however it did have a slightly moldy smell. The toilet in the bathroom smelled *strongly* of sewer gas. The bathroom door also had a super loud creak and was hard to close (if we'd been there more than the 2 nights I'd have asked to have it WD40ed, it was that bad). If you have kids, it's kid-friendly - there were kids running back and forth in the room above us both nights and lots of screaming kids at breakfast both mornings. Breakfast is heavy on the carbs - cereal, pancakes, bagels, etc. being the largest offering. There were scrambled eggs and bacon. They had a yogurt machine, but no fresh fruit the second morning and only a few oranges on the first. The fridge & microwave in the room were handy. Ok enough for a quick trip, but I would look for something better if staying any longer. And I certainly wouldn't pay what they get for in-season rates for this particular property.

"Perfect place close to Siesta Key without paying 10x the price!"

5
User 05/06/2019

This hotel is about 5 minutes from Siesta Key and is half the price you'd pay for crossing the invisible line that divides Sarasota and Siesta Key. It's really in the perfect location close to the beach and the highway. It was clean, great breakfast, didn't have trouble finding a parking spot. The tiki bar in the pool area was awesome and had live music. Only thing I'd say is the pool closes at 10pm which I think is kind of early.

"Great hotel venue for Siesta Key Wedding"

5
lorrinaw2017, Morehead, Kentucky 04/06/2019

Group wedding hotel was a great location for a wedding at Siesta Key, the number one beach in the USA! The hotel was great, the pool was very comfortable and enjoyable. The breakfast offerings were many different varieties of whatever you were craving!

"Great hotel and staff - highly recommended"

5
Martin M, Southend-on-Sea, United Kingdom 31/05/2019

Overnight stay after a day at the beach, friendly helpful staff at reception, clean rooms with all amenieties, comfortable beds. Huge pool, comfortable loungers and a bar. In the morning a great selection of food to be had at breakfast. Highly recommended.

"overpriced for an avg hotel"

3
yanina s, miami, United States 28/05/2019

Very average but overpriced! The rooms were super small - but I expected that from a BW. Everything was pretty much clean but no one followed any of my instructions. I asked for extra towels and got none. I had to call 3 different times to front desk for them. I asked for a higher level floor and got floor 2. It shouldnt be that hard to oblige to simple requests. The housekeeping was very nice and polite but didnt make our beds... just brought in extra towels and soap and thats it. Very odd. And lastly the location was great. TONS of restaurants, publix, and the beach within walking distance. Very nice stay - just wish the beds were updated... felt like sleeping on a rock.

"Best hotel experience and friendliest staff ever."

5
User 27/05/2019

Me and my wife stood there from May 25-27 2019 and I must say it was the best choice we made the hotel is located in an excellent location with everything nearby and only 1 mile from the beach. The room was perfect very clean housekeeping was great making sure room was properly stocked. Looking forward to staying at this hotel again the front desk check in and check out process was quick and easy Candy the front desk agent was a pleasure to talk with very friendly. If your looking for a hotel in Siesta Keys make sure you check this one out I would give it more Stars but only allows 5 so I'll just ad more ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

"Book the Executive Suite if you can. well worth the extra."

5
topgun1953, Bolton, United Kingdom 25/05/2019

We are returning guests here from England and we had no issues in coming back here and we were not disappointed at all in any way. Our recommendation would be to book one of the Executive suites if possible. To have a comfortable separate bedroom, lounge with large sofa and 2 bathrooms is terrific.(looks like they have knocked 2 rooms into 1). Very spacious. Nothing worse than having to sit on your bed as there is no where else to relax. Staff are friendly and efficient but do not get here too early as most rooms are not available until 4:00 as per their web site. Loads of free parking available. The pool is good(complimentary towels) and we enjoyed a couple of hours there in the afternoon after spending the best part of the day down on Siesta Beach which is just a 10 minute drive away (the beach is amazing). The 2 lady servers at the pool bar were great fun and always wanted to chat. Plenty of good food right on the door step either across the road or next door at Gecko's. Breakfast is the standard fare. It seems that they have done away with those gross polystyrene plates and replaced them with what look like recycled paper crockery. well done in your attempts to "save the planet"..every little helps. However, they still persist in the awful plastic, throw away cutlery. Please, please go back to REAL cutlery and go all the way with GREEN. PS Has anyone ever mastered the knack of spreading ice cold butter on toast with a plastic knife?....No...didn't think so! Overall a great stay once again and would definitely return when next in Siesta Key. Thanks to everyone for making our stay so enjoyable.

"NEWLY REDONE"

5
User 20/05/2019

Stayed in a suite. It was on the poolside. Truly spacious and nicely redone. The property and building has just been completely redone and looks nice. Sandbar, pool bar, is a nice amenity and the bartender was great. Breakfast also was quite good. The service and cleanliness with recent upgrade was outstanding. Location close to the beach, especially for the price. Anyone who gives this hotel a poor review, must have stayed somewhere else?

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
hotelofficionado - Thanks for your 5 star review! So glad you were able to stay in one of our king bedroom suites and we are delighted that we were able to exceed your expectations. Our staff is always reviewing these so your comments are important so we can improve our service or know that they are doing a good job. We hope you choose to stay with us in the future.

"Goodl location for getting around the Sarasota Siesta Keys area- but lacks quality customer service"

3
sensenig309, Myrtle Beach, South Carolina 18/05/2019

Room was fine but wasnt happy to see dirty used towel hanging on hook behind bathroom door - no greeting at check in - also asked at check in for recommendaton for getting a bite to eat and rep had nothing - breakfast was ok - but didnt start until 7am so if you wanted to get an early start before then you were out of luck and found out that I had to go back to the front desk as I was not given the blue bracelet that was needed to get breakfast and wasn't good enough to show room keys

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
sensenig309 - We apologize for the miscommunication with our policy regarding guest identification on property. We hope to do a better job of training our personnel and conveying to our guests why and when it is needed. The room not being perfect upon your arrival is inexcusable and will be shared directly with housekeeping staff. Thanks for choosing us and hope we have an opportunity to do a better job for you in the future.

"BEST Western"

5
User 18/05/2019

I stayed at this Best Western last night after visiting Siesta Key. Excellent pool area! They had two different people playing live music over the course of the afternoon and night near the pool bar. My room had a very comfortable mattress and pillow set and blackout curtains. It was also very quiet on the second floor. They had a full breakfast buffet in the morning. The scrambled eggs were very fluffy and the biscuits for the sausage gravy were perfectly crisp on the outside but moist on the inside. You will do well staying here! I would stay here again.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
thentermine - Thanks for your 5 star review! We are glad we were able to exceed your expectations and nice to know your bed was comfortable and breakfast satisfactory for you. We hope we are able to host you again in the near future. Thanks for staying!

"Overpaid for less than subpar service and cleaniness"

1
User 13/05/2019

We walked into the room and there were dead bugs all over the floor, the room smelled musty, and when they were supposed to clean it all they did was empty the trash and pull the covers back up on the bed. They didn't vacuum the dead bugs, they took dirty towels and did not replace them and the bathtub was all stained and gross. I ordered two club sodas from the pool bar and they charged me $3 a piece. The breakfast had powdered eggs and fake cheese in the omelets. Totally overpaid for the service that was received. Definitely do not stay there!

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
CMarthaller - Interesting that you decided to leave a negative review on behalf of a stay with a group that was for the hotel's General Manager's wedding held here locally this past weekend; a group that caused much disruption and left guest rooms and the meeting room trashed. Your stay was at a discounted rate as well on behalf of the ownership for the GM. Just know that your review reflects quite negatively upon her and her performance, but further supports our position of releasing her from employment. Clearly we need a new start.

"Cool runnings, mon!"

5
User 08/05/2019

Whether you're in town for the beaches, spring training baseball, or just to soak in the sunny southern weather, this hotel is just what the doctor ordered. Friendly, courteous staff, nice comfortable rooms, a free breakfast buffet to start your day, a convenient location that's close to beaches, shops and restaurants - what more could you ask for? Oh, yeah, then there's that poolside bar - easily south Sarasota's "hidden gem". Ace bartender Katrina sees to it that customers' drinks are full and spirits are lively! Bottom line: This hotel makes it easy to stay and hard to leave. Cool runnings, mon!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you oneill33 for your 5 bubble rating. I truly appreciate all of your kind words about our staff and facility. They all work very hard to provide the very best for our guest. Thank you so much for your business and we can not wait for your return.

"Best Bang for Your Buck in Sarasota !"

5
User 07/05/2019

Each spring I've stayed at this hotel going on a decade. A courteous and professional staff greet you upon arrival. The rooms are very comfortable with anything you could need. The Sand Dollar pool bar and pool area are exceptional in most thanks to Katrina. Not only is she an entertaining bartender but also is very customer oriented and takes great pride in all aspects of the operations. One can have a great day there and never leave the grounds. Hotel is just a short drive to everything (a short walk in many instances). I have always enjoyed my stay.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
From all of our staff thank you Oriole1957 for your review. We love having you all stay year after year for spring training. We can not wait for your next visit.

"I always stay here when in Siesta Key."

5
User 07/05/2019

I have been staying here for five years and plan to be back again next year. Service is great, free buffet breakfast is awesome, rooms are clean and the pool and pool bar are always fun. St. Patricks Day was especially fun. Great location for beach and baseball spring training games.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you RonR2416 for your review. We appreciate your kind words about our staff and facility. We hope to see you again for year 6!

"The Executive Suite ROCKS!!"

5
User 07/05/2019

The executive suite is amazing! The decor is beautiful and calming. It is nice to have 2 bathrooms and a door that closes the bedroom off from living area. Both rooms have 2 tvs. The living room has a nice sofa and table and chairs. The bed is one of the most comfortable I have slept in. The staff are so friendly and helpful. This suite overlooks the pool area which is gorgeous but it is not noisy. Love the bar at the pool.Drink prices are reasonable. The breakfast has a lot of variety all is fresh and hot. Definitely would request the executive suite again.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you allin1313 for your review. I love seeing that you enjoyed our Executive Suite. They have been recently renovated and look amazing inside. I am happy to see you agree. We hope that you will come back and see us again real soon.

"Fantastic Place to Stay in Siesta Key"

5
User 06/05/2019

I've been vacationing at this hotel for years now. Each year is a fantastic experience. The staff is extremely friendly and helpful for all your needs. The rooms are very clean and comfortable. Great breakfast each morning. The pool bar is the happening spot at this hotel with the best bartender in Siesta Key at your service!!! Great location for going to Siesta Key beach or surrounding bars/restaurants. Also, a very short ride to Ed Smith Stadium for Orioles Spring Training games. I highly recommend this location if your looking for an awesome getaway and great time in Siesta Key.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you dano2828 for your 5 bubble review. I appreciate your continued business year after year. We all look forward to your stay again next spring.

"Excellent"

5
User 30/04/2019

Everything about this hotel was amazing. My kids loved playing in the pool and in the jacuzzi. The fire place was very nice and the live music along with the bar made it even more enjoyable. This place is very kid friendly. I didn't get a chance to visit the gym but they do have one.

"Excellent Hotel"

5
User 28/04/2019

I have stayed at this location for the last four years and highly recommend it. The staff is very friendly and helpful especially Katrina the bartender who is always so personable, Dennis who is in charge of the grounds is always smiling and helpful, Candy and Anthony at the front desk always helpful. I look forward to staying here again in the future.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you Curiosity318178 for your great review. I truly appreciate you mentioning all the staff that helped make your stay with us memorable for the 4th year in a row. We all can not wait for your return.

"Clean, clean, clean!"

5
Seaside06324553716, East Greenbush, New York 28/04/2019

The most important thing to me personally at a hotel is cleanliness! The first thing I check is the bathroom. This Bedt Western was spotless! Not a speck of dust, dirt, sand, nothing. It is also modern and up to date. Friendly staff and a pool bar with live music on the weekend. Pool and hot tub were nice and clean as well. Location was literally right over the bridge from the key. We used Uber and a local ride sharing company. Both were quick and inexpensive.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you Seaside06324553716 for taking the time to write this review. I will be sharing your review with all of the staff. Sometimes reviews like yours help us all to know that we are doing a great job. Thank you again and we hope to serve you again in the future.

"Relaxing!"

5
User 27/04/2019

I stayed here four-nights. The staff was friendly, the pool was clean with many lounge chairs. There is a bar at the pool. My room was clean, as was my bathroom. The bed and pillows were comfortable. TV reception was clear. My room had a refrigerator, microwave, and a safe. There are three restaurants within walking distance. They are across the street from a grocery store, Panera and other shops. One afternoon that it rained, I went to the movies one-mile away. I chose to later drive to the beach which was a little over a mile away from the hotel. I would definitely stay here again. the prices are reasonable, rooms were comfortable, and most importantly clean. I personally didn't utilize the breakfast in the morning because I chose to sleep late. I did however enjoy a strawberry daiquiri every afternoon.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you 799christieb for leaving this amazing review. Reviews like this allow my staff and myself to know that they are all doing a great job. I will be sharing your review with all the team members. Thank you again and we can not wait for you to come back and see us again!

"Sand dollar bar"

5
User 26/04/2019

Great room and free breakfast. To top it off they have a get pool bar with probably one of the most attentive bar tender that I ever met. Katrina not only makes a good drink but makes you feel like you are the most important customer that she ever had. Add on some pool side live music, your stay is complete. Feel confident in booking this hotel located near the most beautiful beach in the world.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you Edward G for your review. I appreciate your kind words about our property and amenities. Thank you for also mentioning Katrina she will be happy to see that she made such an impression on you. We all would love for you to come back and stay again with us in the future!

"Outstanding bartender!!!!"

5
User 25/04/2019

Katrina was outstanding!!! What an amazing bartender! She was friendly and made the best rum and coke!!!you there man am basically I was structure hydraulic mechanics I'll work on the hydraulics and then I was I got some best on aircraft below

"Room for improvement"

4
Zealouzone, Orlando, Florida 24/04/2019

My daughter and I have visited plenty of Best Westerns' this location was both pleasant and disappointing. Check-in - was quick and easy since I had already done the online check in but later was disappointed as I was not told the services available during my stay. Particularly the free shuttles to the beach. Yeah! that would have been helpful. Room - everything in the room worked as expected but it felt a bit antiquated and the beds were not comfortable. I barely slept my entire stay. Housekeeping came in and did not make the beds nor did they leave clean towels but they did take out the trash. Pool and hot tub- were awesome. A very clean and organized area. The pool attendant gave excellent service. Bar- drinks are reasonably priced but the attendant was..let's just say she needs retraining on making drinks and customer service. Breakfast- very limited selections and step above continental breakfast. All in all the food was good. The free popcorn in the lobby was a great idea but only one day/shift was it exceptional and that's when Brittney made it. It was really good, buttery, fluffy and not burnt. Brittney was the best part of our stay.

"Beach vacation"

4
User 22/04/2019

Great location and great customer services staff. The rooms are adequate, a bit small and a little outdated but definitely acceptable for the price. The housecleaning staff could've been a little more thorough but overall not bad. I thinks the drinks were a little pricey at the pool bar for what it was but again, considering the value of the hotel itself, not a big deal. Great shuttle service offered to the beach and other Key locations for free. I'd definitely stay again.

"Great vacation"

5
vickydecare, Sarasota, Florida 22/04/2019

We stay at this hotel for a week every spring break for the past seven years . The location is perfect. Close to so many beaches and even provide taxi service to the island of Siesta Key where the most beautiful beach is located. So many places to eat and shop with in walking distance including Abels icecream. The rooms are clean and quiet and have a fridge and microwave. The air conditioner worked great on those hot days. The pool is heated and is absolutely beautiful with a gas fireplace and comfy seating area . Pool towels are provided for you. The Sand Dollar poolside bar is awesome. Great drinks and music provided on the weekends. The bar tender Katrina is the BEST !! She is on top of everything !! Love this place and will be back next year for sure !!!!!!

"3rd Year and we will be back again!"

4
User 20/04/2019

Its such a great find in Siesta Key - one mile from the beach and all the action - clean rooms, beautiful pool and bar, yummy breakfast but most important the greatest staff you can ask for - always make you feel happy and right at home. Katrina is one the hotel's biggest assets - can't wait to see her again next year!

"Good value for money"

5
Prashant P, Sevenoaks, United Kingdom 16/04/2019

Location was amazing, staff at the reception were very helpful. Johnny's free shuttle to the beach was very useful. Just don't forget to tip your driver. Would recommend it for a short stay to explore near by attractions.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Prashant P - Thanks for the 5 star review! We are delighted we were able to exceed your expectations and hope you return to us if you come back to Sarasota in the future.

"Visiting Sarasota Family "

4
mcgill17, Grand Rapids, MI 16/04/2019

This trip we stayed 6 nights while visiting our family in the area. The location is great and easy to get to the attractions in Sarasota. Very easy access to Siesta Key without the high cost of staying on the key. The hotel staff is great. They are friendly and professional. Each day different staff members would ask if we were enjoying our stay and if we needed anything to make it better. The Housekeeping manager and assistant manager even came to our room to make sure that we were satisfied with the cleanliness of our room. Very nice! And, we could report that the staff was doing an excellent job! The pool, hot tub and garden areas are very nice and the bar too. The included breakfast has many choices and is kept clean and replenished with food items, even on the busiest weekend days. There's even freshly made popcorn in the afternoon. Comfortable beds, very good air conditioning. If you need anything, simply ask one of the staff members. Thanks to everyone for making our stay so nice!

"Vacay!!"

5
User 10/04/2019

We had a great vacation! Hotel was clean, the staff were very professional and friendly!! Loved the pool bar! Katrina made us feel like we were part of the family and that we have known her forever!! We will definitely be back!!!

"Poor Service"

1
CD1812, Castleford, United Kingdom 08/04/2019

Stayed here last week (from the UK) - do not let them loose with your debit/credit card! My holiday was paid up front and despite them insisting that no further payment would be taken they have charged my card again for a further 5 nights stay plus other payments which they are unable to explain! I was unable to get any explanation from Candy in reception nor have they provided any of the receipts to me as they promised! I am still waiting for a refund a week on! The hotel is ok but the staff are incompetent!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
I thank you for taking the time to write a review. I am sorry that we were not able to handle your billing issue at the time of your stay. I assure you that we take billing issues very serious. It seems from your comment that an incidental authorization was taken at your time of check-in for your stay. With this authorization is can take anywhere from 3 - 15 business days after your departure for the authorization to drop. This authorization is done in our reservation system, and unless you have purchased items outside of your prepaid reservation it automatically released from our system. We have no way of issuing a receipt for this authorization. Our staff strives for the very best in customer service and I am sorry that this was not the case with your stay. I will be addressing your comments with all of our desk staff to ensure that all of our guests from here forward are informed about our authorization procedure. Thank you again for the review and we do truly appreciate your business.

"Average for price"

3
Aileen D, Glasgow, United Kingdom 05/04/2019

Stayed in this hotel several times and found this time things have not been as good as before. Housekeeping was not up to Best Westerns standards, they either wanted to clean room so early or late in afternoon, but one day they missed us out as short of staff. Breakfast was adequate with a few hot dishes and continental. Tiki Bar is good with Christina keeping the guests happy, her service and chat is excellent. How she is able to remember guests from one year to the next is very welcoming. Location is good for restaurants and beautiful beach.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you Aileen D for taking the time to write a review. I am sorry to see that your stay with us this time was as memorable as the years before. I will be sharing your review with our housekeeping team to ensure they improve on their room service. They do work very hard and I know that they can do better wonderful work. It upsets me to know that they fell short for your stay. I hope that you will give us a second chance and come back and see how they have improved. I appreciate your business and hope to see you again in the future.

"had booked through booking.com and hotel did not have the reservation - but were very gracious in accomodating us"

4
sbkig, Sewickley, Pennsylvania 02/04/2019

nice location - convenient to restaurants, etc. - short drive to siesta key breakfast was adequate and rooms were clean - nothing fancy but certainly fine location to stay - only spent 1 night there comfortable beds and minimal noise

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you sbkig for your review! I am glad to see that we were able to sort it out your reservation issue. I appreciate the comment on the cleanliness of your room. Our housekeeping staff works very hard at providing our guest with very clean rooms. I know that they will be very happy to know you mention it. Thank you again and we hope to serve you again in the future.

"Convenient Location but no frills"

3
crozier1, Dublin, Ireland 25/03/2019

With rooms costing over $200 for a couple one expects a "Deluxe" breakfast to be a bit better than all paper plates bolws and cups plus plastic knives forks and spoons. Its like a youth camp with three stacks of low cost cereal and alternating sausage and near plastic omlettes. Worst breakfast ever! Luckily there are a plethora of good restaurants in the vicinity. No reflection on serving staff. Rooms are not big but bed excellent, upset only by noisy antiquated air conditioning unit in room. Bottom line you are paying a price for location only. Sunbeds limited at pool as is seating for breakfast around 8am making it look like a home for the bewildered with older people wandering around managing paper plates, plastic utensils and coffee looking for a seat.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you crozier1 for taking the time to review your stay with us. I am sorry to see that you did not enjoy our complimentary hot buffet breakfast. Our kitchen staff has worked very hard with our vendors to provide the very best food options that are required by Best Western. I assure you that the majority of our utensils and paper good are all recycled products. I do have to say it does get a little busy at breakfast time when we have 100+ rooms rented, but this is a project that we are working on. We appreciate you taking the time to let us know your thoughts and we appreciate your business.

"Nice Hotel Near Siesta Key Beach"

4
Sylvie201315, Rockland, Canada 24/03/2019

We stayed at this hotel for 4 nights in February. Good location as it's within walking distance to restaurants and shopping. Approx. 10 min. drive to Siesta Key Beach. The room was clean and the bed comfortable. Nice heated pool surrounded by palm trees as well as a gas table fireplace. Thank you to Tyler at the front desk who went out of his way to help us.

"Excellent"

5
User 23/03/2019

I stayed at the best Western in Siesta Key and it was a wonderful experience... From the time I checked in till the time I checked out.. it was great ..the staff was very friendly and helpful and I love the popcorn machine in the lobby

"close to beach 20 minutes from Stadium"

4
L5658MParthurb, Owings Mills, United States 22/03/2019

This motel is close to beach and offers free shuttle to Siesta Beach. Breakfasts are filling tasty and varied. Maid service organization could be better, but the people there are accommodating.. Music at the pool on Saturday and Sunday nights.

"Great bang for your buck!"

4
Dreamer18402600133, Saginaw, Michigan 20/03/2019

Free shuttle service to beach and village, excellent free breakfast, clean rooms, beautiful property. The pool and bar area was very nice! Water pressure in shower was horrible and tv had issues but otherwise perfect stay!

"Good hotel"

4
Joel G, Oshawa, Canada 18/03/2019

Clean, convenient and friendly staff. Would stay here again. Great location for Siesta Beach. Pool is nice, breakfast is decent and rooms are comfortable and clean. Good value. Rooms could be cleaned better during stay. More towels needed than what's supplied.

"Minutes from the #1 Beach in the USA."

4
Ricki L, Richmond Hill, Canada 18/03/2019

This BW is just minutes from the #1 Beach in the USA. The front desk will loan out beach chairs (but not towels!). We got there about 3:30 and thought the room would be ready, but it wasn't. The room (when we got there) was clean. The breakfast was plentiful. The staff very kind and helpful. I thought it a bit overpriced but it's that time of year. We'd stay there again.

"Over priced"

2
User 17/03/2019

The room was not what I expected for a 300.00 for 1 night. AC didn't cool. The pool area was very umm not nice. Barely any chairs for guest enough for 12-14 people to lay out. The bartender was not friendly at all focused on a local then bothering w me. The live singer was not good played only a certain kind of music. Let's just say I will not stay or recommend this hotel. Was close to the public beach. But I'll go w an Airbnb next trip. I'm from Fl too. Save your money find somewhere else. My husband and I got NO sleep the pillows doubled was so flat (if you book bring a pillow lol)

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We thank you for taking the time to write a review of your stay. I am a little taken back by the comments. We normally receive rave review about not only our staff but also our pool/bar area and entertainment. We pride ourselves on providing our guest with an excellent experience while with us and we are sorry this was not the case for your stay. We do hope that you would reconsider and come back and see us again. We would love to redeem ourselves.

"Family Vaca"

5
User 15/03/2019

This by far has definitely been one of the best hotels I've stayed at. One of the managers, Katrina, was extremely helpful and very concerned for our safety, happiness, and enjoyment of our stay! We are very appteciative for all her help and will most definitely continue to book future stays here!

"AMAZING experience"

5
User 15/03/2019

This stay has been absolutely fabulous. The hotel and pool area are clean and nice, the staff is insanely friendly and helpful and bartender Katrina was a game-changer. We will absolutely stay here next time.

"Fantastic Pool Bar"

4
fyed13, Milton, Delaware 05/03/2019

Although the hotel rooms could stand some updating the hotel is a nice place to stay. Breakfast is included with the room charge. it is convenient to a lot of restaurants and shopping. Only about a mile ride to Siesta Key. The thing we like the best is the pool and the Sand Dollar pool bar. "Katrina" is a great bartender. She is very friendly and makes great drinks. "Katrina" also has entertainment there on Thursday, Friday and Saturday.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our property. I love to see when our guest have a great experience. I will be sharing this review with Katrina. Thank you so much again and we hope to see you again in the future.

"Spring Break 2019"

3
pmt67, Boston 04/03/2019

Oh Best Western Plus you surprised me! Staff was fantastic, Tyler at check-in and Katrina at the bar gave great service, accommodating, friendly. Front desk area warm and clean. Breakfast area offered plenty of choices, good coffee and pool area was great and family friendly. But, lets talk about the rooms..Ya gotta pull the rugs up. Put the fake hard wood down. It will make such a difference. Can't beat the value.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We always hope to give all our guest 5 star stays. We are sorry to see that this was not the case for your stay. We thank you for taking the time to mention the great highlights of your stay and for mentioning our amazing staff members. Thank you!

"Kim from Minnesota"

5
K6033FCkimh, Brooklyn Park, United States 04/03/2019

Excellent Hotel! Very close to Siesta Key Public Beach and the hotel offered free transportation. Free popcorn in the afternoon along with one man music at the bar pool was enjoyable. The outdoor furniture was comfortable and with a little cooler evenings a propane fire pit. Candy was very helpful with my check-in/check-out. I will for sure be back next year!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you, Kim, for your review! We appreciate when our guest takes the time to review us and also mention our amazing staff members. We will be sharing this review with Candy. We are looking forward to seeing you again next year!

"Nice place"

4
hac523, Pasadena, MD 04/03/2019

This Best Western was close to the beach, has a nice pool with entertainment each evening, and a fantastic breakfast. The rooms aren't large but clean. This hotel is close to lots of restaurants and shops- walking distance actually!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to write a review. We hope to serve you again in the future!

"Amazing"

5
Sightseer42276728810, Antigo, Wisconsin 01/03/2019

It was raining and my girls wanted to go to the swimming and to the hot tub they opened up the gates with no questions asked was very clean and close to everythig. Siesta keys beach is only 5 min drive away loved it

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review! We love to read comments like yours. We hope to see you again in the future, maybe during a sunnier stay.

"Well placed hotel for Siesta Key"

3
Marvy12, Bournemouth, United Kingdom 01/03/2019

Stayed 3 nights at this hotel and it was OK! Very well placed to drive into Siesta Key. Breakfast was included and adequate to start the day. Good shopping area across the road from the hotel and the Gecko Restaurant effectively in the hotel car park was really great.

"Great atmosphere "

4
rkp321, Coralville, Iowa 01/03/2019

Katrina at the outdoor bar is great! She mixes a good drink, has a fantastic personality, and a great story teller. Pool area and hot tub are wonderful. Shower in room could have been more consistent in temperature. Go see Katrina when you visit!

"Small Pool Bar with great music & drinks"

5
srqsherry, Sarasota, Florida 28/02/2019

The Sand Dollar pool bar is great! It is small, but the bartender, Catrinia makes sure everyone is taken care of. She always has a smile & makes great drinks. The music usually starts at 3, on Thursday, Friday & Saturday nights. They have awesome local musicians who make everyone feel part of the show. It is not on the beaten trail so is not usually overcrowded.

"Great place to relax"

5
Kim F, Erie, Pennsylvania 22/02/2019

Katrina is a great host/bar tender! They have a clean, safe pool area with a wonderful fire pit. Live music is a terrific bonus!! Katrina makes everyone feel welcome!! Nice family place for kids to play in the pool. Great location, close to the beach, restaurants, shopping and the key b

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Greetings Kim F - Thank you for your wonderful review! We truly appreciate the feedback and glad to know we are exceeding your expectations. We hope to be able to host you again in the near future.

"Gross!"

1
User 21/02/2019

I stayed at this gross hotel and had to leave. There were bugs in the room and dirty beds. The manager is mean and lies to her guests. Go somewhere else or wait until their manager gets fired. No customer service or desire to please guests.

"very nice hotel near top beaches"

4
726johannesk, Germany 21/02/2019

very friendly and helpful staff at the reception,hotel and rooms in good condition, ample and free parking, pool and surrounding area very nice, afternoon cookies, popcorn and coffee a nice service. hotel is not far from the outstanding Siesta Key beaches with large and free parking areas, there is also a free shuttle available, some good restaurants nearby. Altogether a very good choice. Critical remarks: room service had not made our beds because we had left pyjamas on them. Frontdesk apologised but confirmed this was the rule which was not published anywhere. We travel a lot but have never come across such a rule, quite strange. Also, breakfast was rather moderate.

"Unexpectedly delightful"

5
User 18/02/2019

Well from the outside it doesn't look like much, so when a some friends of mine invited us for drinks I was a bit skeptical. It's a clever disguise however because this place was top shelf! Wonderful staff, especially the guy at the front desk, not just knowledgeable about his job, but the city, it's history, but handsome and truly charming. *Paul, if you read this holla at me;) I'll be back, regularly

"Great Location for Siesta Key and Celery Fields"

4
Rufus F, Jacksonville, Florida 18/02/2019

Nice older hotel which is well kept and not on the island. Very convenient for restaurants and business as well as the Celery Fields for bird watching. Easy access to I-75. Mote Aquarium, Ringling and the Village.

"Beautiful landscaped garden and bar area"

5
Paul C, Clinton 17/02/2019

I recently visited this property while looking for employment in the area .. I gotta say the poolside bar is very relaxing and beautiful.. Everyone i met on staff was very jovial it seemed like a great place to stay or work

"Disgusting and rude"

1
User 14/02/2019

No stars!!! Absolutely disgusting rooms. Roaches, stained linens, ceiling pieces falling onto the bed! Hotel staff, specifically Nicole, is extremely rude. The most unprofessional customer service I have ever experienced. The worst hotel accommodations I have ever seen. Do not stay here.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
AndreaCatSLP - It is amazing that someone like yourself who never stayed with us nor paid for a room or a stay can continue to rant about something you have no knowledge about. Your review is fraudulent and slanderous and says something about your state of mind when you believe you should continue to write these false statements and make accusations when you have had no direct experience on our property. You didn't like being told that we cannot address your accusations because you didn't pay for anything nor did you stay on our property. We will continue to respond in the same manner everywhere you decide to try and address this.

"Stay far away !"

1
X126SGjamess, White Plains, New York 12/02/2019

The room we stayed in was absolutely disgusting! The carpeting was badly stained and filthy I don't think they knew what a vacuum cleaner was. The upholstered chair and bed throw I didn't even want to touch it was that bad. The room smelled and the filter on the air conditioner has black mold on it.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
I'm dismayed and so very sorry to read your comments. Your experience is drastically different than what the vast majority of our guests enjoy while staying with us. We pride ourselves on providing our guests with clean, fresh and comfortable rooms and I sincerely apologize that your visit was so far from this commitment we make to our guests. I wish you would have reached out to us during your stay so we could have had the opportunity to resolve these issues for you immediately.

"Nicely done"

4
Travelingman1212, Red Bank, New Jersey 09/02/2019

We spent one night. Check in was pleasant and quick. The room was clean and appointed well. Bath and shower were ok but a bit dated. We did not use the large pool but it was inviting with drink area, lounges, and such. The grounds surrounding the pool were attractive with flower bushes and grass all well kept. The location is about 2 miles from the famous Siesta Key beach certainly a plus. Shopping needs will be satisfied with a mall across the road. The included breakfast was good with a fair variety of choices.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for staying with us and I hope we'll have another chance in the future to provide you with an exceptional experience.

"Good value "

5
Walbal, UK 27/01/2019

My husband and I spent 4 nights here on our Florida road trip. We were a little concerned reading some of the negative reviews but didn't experience any problems. Check in was smooth and all members of staff were very helpful throughout our stay. The exterior of the hotel had obviously recently been renovated as it looked brand new. There was plenty of choice at breakfast and the free hot drinks were a bonus. There was fresh fruit available during the day and cookies in the afternoon. There was also free popcorn all day. We didn't have any problems getting towels or somewhere to sit round the heated pool. The hotel is an easy walk to the beautiful beach at Siesta Key and also close to many restaurants for dinner. All in all a good choice.

"Worst weatern"

1
User 17/01/2019

From check in to check out problems. Checked out with unresolved issue. Have tried to resolve by phone for 3 days. Have gotten run around, people refuse to address, don't return calls, and I have been lied to and hung up on.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for review on your recent visit with us. On behalf of our entire team, I would like to first thank you for traveling and your business. We understand customers are the most vital component of our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future.

"hotel undergoing outside renovations"

4
WxmanMD, Annapolis, Maryland 16/01/2019

Hi, Hotel is undergoing outside renovations. They have outside pool and hot tub and a tiki bar. AM breakfast is just average but they have PM fresh popped popcorn. Outside entrances to rooms not good in winter.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to write a review. We have just finished with the update to our front entrance and we are sorry if it caused and inconvinance while you were with us. We appreciate your business and hope that you will be able to come back and see us again.

"Wonderful stay"

4
User 07/01/2019

Clean, comfortable, staff was amazing and friendly. Breakfast is typical free breakfast but not horrible. Pool area very nice. Conveniently located. Free van available not associated with hotel...work on tips only.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your recent review of your stay. We love to hear from our guest. Your comments help us to make changes to better our property. Thank you for your business amd we hope to serve you again in the future.

"Great Value"

4
TVR92310, Tinley Park, Illinois 06/01/2019

A very nice hotel close to Siesta key island and everything else to do in Sarasota. Great Breakfast very nice pool, and a great value. Friendly staff, good breakfast. the free shuttle to the island is great too.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review. We appreciate when our guests take their time to leave a comment about their stay with us. We thank you for your business and hope to serve you again in the future.

"Last minute overnight stay"

4
smsa, Atlanta, Georgia 01/01/2019

True confession: I'm more of a full service hotel person (Hilton or Marriott usually) but our travel plans changed unexpectedly and we need to find a place to stay on Jan 1st before our flight home on the 2nd. Check in was a breeze - very pleasant front desk receptionist and were able to get an earlier check in. The rooms and linens were clean and adequate for an overnight stay for our family. It's right before the bridge to Siesta Key which is also nice. We didnt swim but the pool looked nice and clean and there was even a BAR! Pool towels are kept at the pool for your convenience. The decor is a little dated but again, clean and functional. The fridge and microwave were helpful. I was pleasantly surprised and would stay here again if I needed to bridge a day or 2 between a condo rental or something. I didnt get a chance to take photos.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for the review. I truly appreciate when a guest takes the time to share how their stay was. Our housekeeping team works very hard and they will love that you mentioned the cleanliness of the rooms. The property is older and we are in the middle of our exterior update. The room updates are in the planning stages and hopefully not far behind. We hope that we will see you again when you are in the area and you will get to enjoy our pool area.

"Excellent Service from Britany at the Front Desk"

3
User 01/01/2019

We arrived late on a Tuesday evening and Britany has received us with dignity and provided us an excellent service. The overall hotel is very clean. You access the rooms from the outside on either poolside or front side. For those who like early breakfast, the hotel offers a buffet style breakfast. This kind of breakfast in not for me. Tried it the first morning and well... Let's say I won't eat it again. But this is just my opinion. This type of breakfast may please other people.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to share about your stay with us. Britney provides excellent care for our guest and is a great asset to our front desk team. I will make sure that she is aware of your kind mentioning of her. I am a little taken back by your comment on our breakfast. We normally receive rave reviews about it. I will make sure to share this review with our breakfast staff to see where we may be able to improve. Thank you again for taking the time to share and we hope that we will be able to serve you again.

"Great place t stay. Only a mile from Siesta Keym"

5
Kenny B, Hampton Virginia 21/12/2018

This place is amazing. We upgrade to the king sweet. Well worth 5he mommy. Pool is nice and warm at Christmas, 5he hot tunnel was amazing and don't forget the tiki bar rig JT at the pool we upgrade to the king sweet who's was amazing. Want a gateway steak bring here to the best western gateway to siesta key.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you Ken B for your review. We love when our guest takes the time to share their point of view of their stay. Our staff strives to provide the very best in customer service. I am so happy that this is what they were able to provide you while you were with us.

"Pleasant get-away hotel"

4
User 09/12/2018

Visited here with a friend for a family function and mini-vacation. Room was adequate and clean. Front desk people were very friendly and helpful. Problems with guest computer and printer which was a disappointment but again front desk people were of great assistance. Breakfast was good though would have been nice to have bacon one of the mornings as well as other fresh fruit rather than just oranges. Location was perfect for our needs. Pool was lovely though weather not great for swimming. Adjacent restaurant, Gecko's, was good.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for staying at the Best Western Plus Siesta Key Gateway. We truly appreciate your business and amazing review. We realize you have many choices when staying in Sarasota area and appreciate the confidence you have placed in us. We will be using your feedback to implement improvements on our breakfast buffet. We hope to serve you again the next time your travels bring you to our area. Thank you again!

"Another review from no nonsense 65+"

1
Susan O, Northampton, United Kingdom 02/12/2018

Dreadful carpets to rooms thin and numerous big pools of stain. Room was tawdry the cloth rail was a foot long. The sheets were damp I had to wrap my self in towel as we arrived late from long flight or I would have left. Did not un pack left in the morning as soon as. Back packers would use it if price was cheap, it wasn't Best Western hotel in UK are to a standard this didn't have a standard, room smelt damp and musky on opening the door.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you found our property to be somewhat dated. I truly regret if you were disappointed in any way and sincerely apologize if we did not meet your expectations. We strive to provide our guests with an exceptional stay, and again I apologize if we did not deliver this for you. Your feedback is incredibly important to us, and I can assure you that your comments will be taken into consideration to improve our property. I thank you for your review and assure you that your comments have been taken into consideration. I sincerely hope you give us another opportunity to stay with us next time you're in town.

"Fine for one night "

3
nkchapman, Fort Myers, Florida 19/11/2018

Ok so if you are expecting the Ritz Carlton for $120 a night, you will be very disappointed with the Best Western. If you realize that you are at a budget hotel then you'll probably be ok with your stay at the Best Western. Located near Siesta Key (literally a five minute drive) you will get all the beach fun for a very reasonable price. The staff was friendly and our room was very clean. So why three stars? Lower accessibility. The ADA room is a retro fit that does have a roll in shower with an actual normal shower bench, but the toilet set up is less than ideal. Also the bed height is too high and most of the main doors in the hotel have no power options. If you are looking for a cheap hotel, that is pretty decent then the Best Western is the way to go.

"Short trip to siesta Key"

5
14Nomad, Renfrew, United Kingdom 17/11/2018

Good choice of hotel for Siesta Key, not on the beach but you can drive for 5 minutes and free park for a beautiful public beach which goes on forever. There's also a little courtesy bus that picks you up any time you call them from hotel to beach or the village where the best night life is, this is only a few minutes away too. Call the courtesy bus to come back and get you and give the driver between 3 and 5 dollars. Other hotel and rental options nearer beach and village but not at the price you pay for this one. Great buffet breakfast, coffee, tea and popcorn all day, cookies at 4pm. There's also a great sports type restaurant next door with very reasonable prices but great food. Hotel staff very friendly, lovely pool with a fire pit for evening sitting at the pool bar. Would go back in a heartbeat. Frances McFarland

"Great Location and service"

5
User 13/11/2018

Small room but very clean, open closet with a curtain. You are so close to everything that you forget inconvenience. Good restaurants at a walking distance also banks, Walmart and Target. Great service at the desk, they recommend us the shuttle for the beach and it was a great idea instead of looking for parking during the Sand Castle festival. We will go back again.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to share your experience while with us. We are all so happy that you enjoyed your stay. We hope to be able to service you again in the future.

"Pleasant stay"

5
User 13/11/2018

The night staff was very pleasant, friendly and helpful. Johnnies free ride was great we never had to move our car. Johnnies free ride will take you were every you need to go. Rooms were very clean and pool area was very clean. Enjoyed fresh baked cookies every afternoon. Good hot breakfast each morning.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We thank you so much for taking the time to share with us about your stay. We hope to service you again in the future!

"Amazing week in Sarasota"

5
User 08/11/2018

I and my family went for a wedding to Sarasota. We found a comfortable Hotel attended for friendly people. BW is located in a perfect spot, near to Siesta Key and Turtle Beach. Hot breakfast is perfect, and coffee is delicious. A Shuttle will drive you to the beach - only 9 minutes away - for a tip, it was great. Beach chairs and umbrella are provided for free. Thank you for the attention; if you are planning to go, ask for Britney, she is a smart, polite and lovely person; she will give you the best tips to enjoy your stay. We will miss her, especially my daughter, in our flight back to Calgary she said "I missed Britney's popcorn" Thank you for kindness, we definitively are looking forward coming back to Sarasota.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We are so happy to see that you enjoyed your stay while you were with us. Thank you for taking the time to share about your stay. Britney will be so delight to know that you mentioned her as well. We hope that you will come back and see us again real soon.

"Awesome Hotel"

4
jaxfl32224, jacksonville fl 04/11/2018

As a Marriott Platinum member I was a bit nervous about staying at a Best Western but I must confess this was one of the best hotel experiences I have had in a long time. Katrina and Scott at the reasonable poolside bar were AMAZING and truly made us feel like we were staying with friends. Kudos to both of them! The breakfast could be improved (no fresh fruit) but it is free and open until 10:00. We found our room to be well kept and enjoyed daily free popcorn and happy hour by the pool. The location is perfect for Siesta Key just a few minutes from the public beach while being close to Sarasota as well. Don't let the Best Western name scare you, this is a great hotel!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our staff members Katrina and Scott. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, which our guests expect. Thank you again, and we look forward to seeing you on your next trip to Sarasota!

"2018 Vacation"

5
User 01/11/2018

Good and fair priced hotel. Very friendly and helpful staff, Candy, Simone, and Brittney. Descent breakfast and comfortable bed. Great location for everthing we needed to visit. Would not hesitate to recommend to others.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you JayK1308 for sharing your kind words about our staff and your stay. We are all committed to providing our guest with the very best service and I am happy to see this was the case with your stay. We appreciate your recommendation and hope to serve you again in the future.

"The Key to Siesta Beach"

5
Gary G, Rockaway Park, New York 25/10/2018

The Hotel is at a great location. Easy access to Sarasota and the beaches. Free shuttle is available to downtown and the beautiful WHITE sand beach. The red tide was gone and the place was returning to normal.The Hotel is good with a free hot breakfast and cookies popcorn and coffee available all the time. The staff was very friendly particularly Brittany at the front desk who gave us great suggestions for dinner and made sure there were cookies for us. We could print out our boarding passes at one of the 3 computers available Overall a good value

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
I thank you so much for your wonderful review! I love seeing reviews that mention members of our staff. It shows them that what they are doing is appreciated and seen by our guest. Britney is a new to our staff and she will be so delighted to see that you named her in your review. I know that you have many choices when coming to our area and we appreciate your business and hope to serve you again in the future.

"Great central location, friendly staff, Excellent Housekeeping!"

5
Eileen1153, Largo, Florida 21/10/2018

Location of this hotel is mid-way to Siesta Key public beach and Turtle Beach! Many restaurants in the immediate area. We didn't find anything that wasn't good about this hotel. Our stay included a hot breakfast bar and it was well stocked with something for everyone.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We truly appreciate you taking the time to share your review with us. Our breakfast team works very hard at providing our guest with the best service. They will be delighted to know that their hard work was recognized. Thank you for staying and we hope to see you again in the future.

"Great Place to Stay"

5
Chuck H, Orlando, Florida 14/10/2018

You can walk to the beach in 10 minute to see the sunset!Nice to see the all the views on the way plus local merchants and restaurants.PLUSYou do not have to walk a cross a busy highway to do this!ANDCarrabbas's is right behind for a great meal!;-)

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for staying at the Best Western Plus Siesta Key Gateway. We truly appreciate your business and amazing review. We realize you have many choices when staying in the Sarasota area and appreciate the confidence you have placed in us. We hope to serve you again the next time your travels bring you to our area. Thank you again!

"Great location"

4
Tripolitrippers, Connecticut 09/10/2018

We stayed here recently & liked the location, walkable distance to dining & shopping (i.e. grocery, pharmacy & clothing/retail store) options. Also with the "Red Tide" situation at the shore, we were grateful to be a little inland, where we had no major air quality issues at the hotel. We also liked the location to drive easier to other parts of Sarasota & Lido Key to the north.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to share your experience. I am sure it will be helpful to other travelers. We appreciate your business and hope to serve you again soon.

"great weekend Getaway"

5
ferri1953, St. Petersburg, Florida 07/10/2018

It was a spur of the moment trip, your front desk clerk couldn't be more accomidating, even baking fresh cookies for the guests. The bartender at the Tiki Hut was friendly andtreated my family wonderfully... The next orning breakfast was fresh, hot and excellent. the staff was right on hand to make sure everything was refilled when it was empty. Our first visit her will not be our last. Thank you for a great trip...

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to share your experience with us. I thank you also for your kind words about our staff. They all work very hard to provide the best to our guests and I am happy to see that this was the case with your stay. We hope to see you again in the future!

"Great place to stay"

4
cryyzac, Caledon, Canada 02/10/2018

Really enjoyed our stay, exceptionally clean hotel, nice bar attached to the hotel, great food and prices, shuttle transportation to the beach, shopping close by, great location. Highly recommend this hotel !!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to share about your stay with us. We are happy to see that you enjoyed your stay and we hope to see you again in the future.

"Decent stay"

3
User 01/10/2018

We've stayed at this location before and had a wonderful experience. But this stay was a wreck. Firstly, we got to the room and the air conditioning was leaking all over. So then we had to move rooms, luckily we caught this right away. We were staying a suite and so we had 2 showers. One of the showers was just giving us cold water, we called and got it fixed. The next day BOTH showers were only giving cold water. We requested no housekeeping, and they tried to come multiple times. The communication was just very poor in notifying them. Just wish we could've had a better stay!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for review on your recent visit with us. On behalf of our entire team, I would like to first thank you for traveling and your business. We understand customers are the most vital component of our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"Excellant Weekend"

4
User 29/09/2018

This was a Pleasant Hotel to stay at, even though they were updating the look the past couple of weeks. I can't wait to see finished product.Very convenient to Siesta Key and Beaches. Had great time at Hotel's Tiki Bar also

SimoneF3706, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for being our guest. We are glad that you had a great time at the Tiki Bar and you loved our location. We are also excited about the beautiful update dates that are taking place here at the property. See you soon!

"Best Western Plus Siesta Key Gateway"

5
susanflagg53, Tallahassee, Florida 10/09/2018

Undoubtedly the best hotel I have ever visited. The rooms are brand-new clean. The lobby is clean and attractive. The breakfast in the morning was wonderful and the dining room was kept perfectly clean. Even though a portion of the hotel was being renovated, the guests were unaware. The grounds reminded me of paradise. Most important, the staff was exemplary at working with the guests to make their stay most enjoyable. If this is not a five star hotel than I question your rating system.

SimoneF3706, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for being our guest and your kind words on our staff. We are glad you found the accommodations comfortable and inviting. We hope you can visit again soon.

"Weekend getaway"

5
User 03/09/2018

Great hotel! Friendly, helpful, courteous staff. Wonderful breakfast and the cleanest bathrooms I've seen in a long time. The rates are really good for the location. I would recommend to everyone I know

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We're delighted to have been your home away from home during your Sarasota vacation! Thank you so much for staying with us and for sharing your compliments. We certainly hope to welcome you the next time you travel this way!

"Goog experience, room okay but service was excellent"

5
User 31/08/2018

Nina at the front desk was just so out-going and kind. Always had a smile on her face. Great employee and an asset to Best Western. Would go back again because of the people. Rooms were okay, nothing fancy but clean. Beds were fairly comfortable.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to share your experience with us. We appreciate your kind words about our staff and hope to welcome you back when you are in the area again!

"OK hotel with good pool, undergoing improvement"

3
juldobson, Gloucestershire, United Kingdom 17/08/2018

Hotel rooms are a bit dated. There is improvement in-hand. Noisy aircon and building to the front has v noisy aircon 24 hours. Breakfast is good. Pool is great with a pool-bar. Location is good with many eating places v nearby.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for review on your recent visit with us. On behalf of our entire team, I would like to first thank you for traveling and your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"Quick stop"

3
HolidayBecky, London 16/08/2018

Stayed for one night with family. Adequate but not exceptional. Rooms could do with an update - some of them looked like they were being refurbished right now but the one we had was pretty tired. Nice pool and pool bar area. Breakfast was decent, although single use plastic cutlery with recycled cardboard bowls seemed an odd combination. Bamboo cutlery or similar would have been more consistent with a environmentally friendly approach!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you found our property to be somewhat dated and in need of renovations. I truly regret if you were disappointed in any way and sincerely apologize if we did not meet your expectations. We strive to provide our guests with an exceptional stay, and again I apologize if we did not deliver this for you. Your feedback is incredibly important to us, and I can assure you that your comments will be taken into consideration to improve our property. I thank you for your review and assure you that your comments have been taken into consideration. I sincerely hope you give us another opportunity to stay with us next time you're in town.

"Loved this hotel "

5
corgibum, n ireland 16/08/2018

Loved this hotel great location very clean great staff and the pool area was brilliant less than 5 minute drive to Siesta beach absolutely beautiful beach and lots of free parking would highly recommend

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to leave such a great review, corgibum. We are thrilled that you liked the proximity between our hotel and Siesta Key beach. We can't wait to welcome you back again soon.

"Few steps from the beach"

3
User 14/08/2018

We stay there for 2 nights. The location is really nice, the room is in a good size, but it could be cleaner and renewed. The staff was friendly and they provide free shuttle to the beach. It's a good stay for a few days.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for review on your recent visit with us. On behalf of our entire team, I would like to first thank you for traveling and your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"Pleased with my stay "

4
Organiz, Orlando, Florida 08/08/2018

Hello! The BW was very enjoyable and comforting. My experience when checking in was not as pleasant but once we passed our check in person things were more outgoing. Unfortunately as I was told by the Wonderful front desk person there are no cameras around the premises and there are signs that reads behind hotel literally “You are on your own” if something gets stolen from your vehicle. Which it was quite scary.

"Anniversary getaway"

5
User 29/07/2018

Celebrating our 30th anniversary. we have not had a chance to stay on the west coast of Florida so this was a good chance to try it out and this looked like a nice area. We were very pleased and enjoyed our stay.

"Our favorite Hotel in Siesta"

5
User 28/07/2018

This is our third stay at this hotel and we absolutely love it. It is a really good value and there is a full free breakfast daily with a ton of options. We ate breakfast every day and it is only a 5 minute drive to the beach. We love the pool area with the bar. We grabbed drinks before dinner every night and the bar tender was really friendly. When we needed more toilet paper it was delivered immediately. This hotel is a great value and we will keep staying there!

"Beautiful property!"

5
User 26/07/2018

We enjoyed our stay very much! The pool is beautifully landscaped. The bed was comfortable, however, the pillows need to be updated, they were kind of flimsy. The breakfast was good. Overall, a great property!

"Long weekend"

4
Gemini221, Marietta, Georgia 25/07/2018

We took a girls long weekend trip and stayed here to go to Siesta Key. The price of the hotel was pretty reasonable and had breakfast. Staff was really nice and it was nice to have a bar in the hotel. Restaurants close by too! We took Jonny's Original Free Ride to get to and from Siesta Village. This was great to have because we didn't have to worry about driving! Kurt was our driver for a few of the trips and he was awesome! Friendly and knew about area. Recommend him and the Best Western for Siesta Key.

"Great place to stay"

5
User 19/07/2018

Great place to stay. Friendly people. Friendly staff. Nice rooms. Good location. Great breakfast. Nice pool/poolside bar. Beds were very comfortable. We will definatly stay here again in the future!!!

"great place to stay"

5
dweaks30, Bellefontaine, Ohio 18/07/2018

We love staying at your hotel near Siesta Key. However, the brochure in the room states that you can get laundry soap at the front desk and they directed us to the machine in the laundry room where we paid $2.00 and got nothing in return. So, we went back to the desk and they simply reached under the counter and gave us the soap and told us that it was

"Great Bar With A Classic Florida Feel"

5
User 17/07/2018

Excellent Rooms and Parking. Nice Pool. Bar downstairs open until 10. Our Bartender Nyck was the best part! Kind and Funny. Turned our Beach Weekend into a party! We'll be back for sure. Thank you! :)

"Siesta Key staycation"

5
magatlin, Orlando, Florida 16/07/2018

Arrived earlier than check in time was greeted by front desk staff Tami who was amazing. She was very accommodating. She answered all of my questions and went over and beyond to several small request asked of her. When I travel back to Siesta Key I will stay at this hotel just because of how accommodating they were. They met my family and I needs and that goes a long way when choosing a place to stay.

"Comfortable"

5
Martha L, Warner Robins, United States 15/07/2018

Had a great stay at the Best Western Siesta Key Gateway during the Independence Day week. The room was clean, comfortable and in good condition. The price was also reasonable, especially during the Independence day week. As usual the continental breakfast was excellent.

"Satisfied"

5
lkd726, Pittsburgh, Pennsylvania 13/07/2018

This place is very nice, very clean, the staff are very professional and friendly, the breakfast was very good offering lots of selection and continuously restocked, a free shuttle to the beach, and very reasonable rates. You can't go wrong staying here.

"Very disappointed"

2
debh0rse, Summerfield, Florida 07/07/2018

First off the hotel lied to me about price when I booked it was much lower than when I went to check in. The clerk was rude about it when I questioned the price. The front door was broken so had to go through side door every time. The room was ok. But not worth the price. Very little parking. Supposed to have free shuttle to beach. The rude drivers expected tips when they were not nice or friendly. I will never stay at this place again

"Awesome hotel close to Siesta Beach"

5
274joycet, Conway, South Carolina 29/06/2018

We loved our stay. Where to begin...really good free WiFi, wonderful beds, so clean, beautiful pool/bar/hot tub...great location, next to nice restaurants, CVS, delicious Abel's ice cream...breakfast was superb, and front desk people, amazingly helpful...Popcorn and coffee all the time, and cookies at 4...And Siesta Beach is right across the bridge. And the price is less than half of most hotels there...So happy with our stay and will definitely be back...

"Everything was very good"

5
Bon60067, Palatine, Illinois 21/06/2018

The staff at the deskwere helpful even when it was very busy. They also quickly answered the phone and again were helpful. The breakfast was good with a lot of variety: meat, eggs, breads, muffins, yogurts, pancakes, hash browns, cereals, milk and juices. The room was clean and supplied well. Nice pool. Ate twice in the restaurant, Gecko's. Also food stores, Walgreens, Ross, Marshalls in walking distance.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for your 5 star review! I are so happy to see that you had such a great time. I will be sharing your review with all of our staff including our breakfast attendants. They have been changing up a lot that we offer on our Hot Buffet Breakfast. They will be delighted to see that it is appreciated.

"10 minutes to beach"

4
User 19/06/2018

The hotel was pretty good, although the room felt a bit small. We had a microwave and fridge which was great. The breakfast was nice! Lots of choices of hot foods, which changed a bit day by day. There were also plenty of choices of non-hot foods. They also had fresh popped popcorn available throughout the day as well as coffee and tea, which was a nice touch. The hotel is about 10 minutes from Siesta Key beach and Turtle beach. It's also about 30 minutes away from Lido beach. The pool at the hotel was very nice, and the staff was friendly and helpful. We really enjoyed our stay!

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We thank you for your review and kind words about our property. We love to see when our guest enjoy their stay. We hope to see you again!

"Father's Day"

4
Meri S, The Villages, Florida 19/06/2018

We were celebrating Father's Day in the area. The hotel is walking distance to Siesta Key beach along a major road but there is a free shuttle, bus and bicycles available for use. There are many restaurants within walking distance of the hotel. The pool was inviting but there were guests playing a ball game in the pool so we didn't use it. Breakfast was adequate; we didn't use the bar. The room was clean and the TV was great. The AC struggled to cool the room in the 95F heat.

"Great Time in Siesta Key"

4
Sparksy_1, Birmingham, United Kingdom 19/06/2018

We had a king room on the 2nd floor. The room was clean and comfortable although it was not cleaned for one of the nights we stayed which was a little disappointing. Parking was no problem and the pool was also well kept and clean. Hotel is close to shops and restaurants and there is a cool sports bar next door with good food. The only negative is that we wanted to extend our stay and when we asked Candy in reception, she told us to come back the next morning and she gave us a rate. However when we went back the next day, the guy on reception told us that we couldn't have the rate that Candy had already told us and said we would have to book it on-line, which seemed slightly ridiculous to us. The same guy also gave us very little information when checking in,,,did not find him very helpful although all other staff were great and really friendly. Would recommend the hotel to anyone staying in the area.

"GoodSiesta Key location & Convenient to All Restaurants"

4
richardmP2557PF, Alexandria, Virginia 18/06/2018

Centrally located, about 10 miles from Siesta Key Beach-best on west coast of FL. Busy place during winter months with advance reservations a must. Neat pool&adjoining bar with “Happy Hour” pricing, early evening hours.

"Positives and Negatives"

4
User 12/06/2018

Your staff is second to none! Your breakfasts have great choices. Coffee could be better. Your beds, however need to be replaced. They are lumpy and can feel springs. Tyler at the front desk is excellent and hospitable. All your staff were friendly and helpful. Room was clean. Might consider having the live music turn down the volume a notch or two for closeby rooms

"The Kirkendall's trip"

5
dankir4, Seabrook, Texas 12/06/2018

The staff was very friendly and went above &beyond their jobs. The bartender ( Katrina ) was also enjoyable & treated the guest as if she had known all of her life. Great job to each and everyone of the staff

"Very Pleasant Motel"

4
User 09/06/2018

Not one of the cheapest motels in the area but we really liked it here. Only stayed for the one night as just passing through on the way to Orlando from Key West. Very nice bar and swimming pool area although you can't charge your drinks to your room. Comfortably outside sofas and chairs by bar are a really nice touch. Room was clean, tidy, comfortable, no complaints, Reception offered complimentary popcorn, cookies and hot drinks upon arrival. Car parking was free and plenty of it.

"nice hotel"

5
SableLems, Doon, IA 07/06/2018

My husband and I stayed here over memorial day weekend. Overall- it was a nice hotel. The free breakfast was actually good with alot of selection. The pool area was very nice and the bar during the weekend was a nice touch. We would definitely stay again.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for your 5 star review on our property. We love hearing about the excellent stays that our guest has had. I will be sharing your review with our staff at our daily huddle today. It is always a great feeling to show them that they are doing a great job. Thank you for choosing to stay with us and we hope that you will come and see us again real soon. -Best Western Plus Siesta Key Management

"Great hotel"

4
xamatox, Brownsburg, Indiana 07/06/2018

This hotel has been recently renovated. Nice pool area with hot tub. Good breakfast. Very close to siesta key beaches and close to shopping. Several restaurants within walking distance. The hotel also offers free rides through the key till 2am (they work for tips only). All rooms are exterior doors so as long as you don't mind that you will like this hotel. We will stay here on our next trip.

Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
We truly appreciate your wonderful review of our property. Thank you for mentioning our breakfast! We have a great breakfast staff that have poured their hearts into the menu and will be delighted to see that their efforts are being recognized. We hope that you will be back to stay with us again. Thank you Best Western Plus Siesta Key Management

"Would absolutely stay again!"

5
SHolman3, Batesville, Indiana 03/06/2018

The location was so convenient to the beach and a ton of restaurants. Staff was very friendly and rooms were extremely clean! The breakfast was the best! The first hotel we've stayed at that had sausage, bacon, biscuits & gravy and hash browns! plus a ton of other things!

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for the excellent review. We're so pleased that you enjoyed your stay. We hope to see you again soon! Thanks for staying with us!

"Our fourth stay at this pleasant hotel.."

5
wayjean, Stuart, Florida 27/05/2018

A nice hotel with nice amenities! Clean rooms and a nice pool! A great breakfast with a caring and friendly staff! Only a mile or so to the bridge going over to Siesta Key!! They also heve a cool pool bar called the Sand Dollar pool bar! Great prices and munchies to go with your cocktails!! The grounds are very well taken care of and the swimming pool sparkles!

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for the wonderful review. Our staff works hard to ensure our guests are happy and comfortable. We're ecstatic that we've been able to continue to provide you with excellent service. I will be sure to share this review with our staff as well. Thanks for staying with us again. We look forward to seeing you in the future!

"Old School"

3
FL_RoadWarrior1, Navarre, Florida 26/05/2018

This hotel is different than most other Best Westerns in that the doors of this property are facing outside the hotel which allows guests to smoke and loiter outside their rooms. I did not notice this upon booking this hotel, guess I was too distracted by the nice LED lights of the exterior entrance in the photo.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to review our property. Yes we do have exterior corridors, but we are a 100% smoke free property. We have a designated smoking area that is away from the rooms and pool where our guests are directed to smoke. I'm sorry if this was not the case during your stay. I will be sure to bring this review to the attention of our staff to ensure that guests are directed to the proper area to smoke. Also we try to ensure our guests are happy and if there were noise issues that were reported to the desk, the issue would have been resolved. There is someone on staff 24 hours a day to ensure our guests comfort. We hope you will return in the future to allow us the opportunity to provide you with a better experience. Thanks so much for staying with us.

"Wedding Weekend"

5
User 26/05/2018

Very clean rooms (had 2), Friendly staff, complimentary Newspapers at front desk.Good variety for complimentary breakfast. Heated pool and Jacuzzi.Close to shopping, dining. Close to beaches.will be back.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thanks so much for the fantastic review. We are so pleased you enjoyed your stay and amenities we have to offer. We look forward to seeing you again in the future! Thank you for staying with us!

"Great place at an affordable price"

4
Slix, Mastic Beach, New York 24/05/2018

My sister and I stayed here for 4 nights as a girls getaway trip. We had a wonderful time here. The hotel is close to everything. There's a restaurant right across the parking lot if you don't feel like driving. It is very clean and the staff is very friendly. Our room had a good sized refrigerator in it and a microwave. Also a safe for your valuables. There's a pool, hot tub, fireplace, and bar where they have happy hour with entertainment in the afternoon. The hotel's complimentary breakfast is one of the best I've seen, with a large variety of good food, not just your usual yogurt, cereal and muffins, but breakfast sandwiches, waffles & pancakes, sausages, bacon, cheese omelettes. There's also a shuttle available to get to nearby locations. I'd definitely stay here again and recommend it to others.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for he wonderful review. We are so pleased you enjoyed your stay and the amenities we have to offer. We hope to see you again soon! Thanks for staying with us!

"Best Western Plus Siesta Key Gateway is a great value"

5
Joseph T, Clearwater, Florida 22/05/2018

We stay at the Best Western Plus Siesta Key Gateway twice a year. The hotel is in a great location and has a free shuttle service to and from Siesta Key Village. The Sand Dollar pool bar is very nice, very affordable, and has live music. The complimentary breakfast is excellent with lots of selections.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thanks so much for the fantastic review. We are thrilled that we have been able to provide you with excellent service yet again. We hope to see you again soon! Thanks for staying with us!

"Good location and value"

4
mrnick9999, Totowa, New Jersey 20/05/2018

Very convenient to beach and located near mall as well as a great restaurant right next door. The pool is great with hot tub all kept I'm very good condition. Live music on weekends for 3to 6 happy hour at the small poolside bar ( with tvs) was a plus.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our Hotel. We are so pleased you enjoyed your stay and the amenities we have to offer. We hope you'll come visit us again soon. Thanks so much for staying with us!

"really nice hotel"

5
Freda C, Ajax, Canada 19/05/2018

wonderful hotel ,,pool warm and clean always clean around the pool area ,,music at weekends a fire pit ,,PLENTY of POOL CHAIRS and TOWELS elevator always worked cleaning staff always smiled and said hello ,,no complaints at all and reasonable price ,,and near stores,,, 3 computers ,, desk people always ready to help ,,well set up breakfast room ,,one part is looking onto a garden ,,and coffee corner is a little away from food area (good for safety when children are around )thy have a shuttle bus to the beach or the village,, no charge (tips only ) you can take your own chairs or rent on beach (hotel has some extras who people have left behind ,, the Siasta key beach was beautiful but to big for us ,,sand was so soft ,,so we went to Lido beach its smaller ,,(no shuttle to lido beach )I felt very relax and comforabl at this hotel ,

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for the fantastic review. We are so thrilled you enjoyed the hotel and amenities. Our staff works really hard to ensure our guests are happy and comfortable. I will be sure to share this review with them. We hope you will return soon! Thanks for staying with us!

"Great location near Siesra Key."

5
rjgee89, Brooklyn, New York 16/05/2018

The staff was very friendly and helpful. The hotel works with local shuttle service for free rides to the beach, bars and restaurants ( tips are expected). Free daily breakfast offered eggs, bacon, sausages, biscuits, rolls, muffins, fruitcereal and yogurt. Nice pool with adjoinig Tiki Bar was very convenient after a day at the beach or exploring sights in Sarasota.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to give us such an outstanding review. We work very hard to ensure our guests enjoy their time with us and we are so pleased we were able to do so for you. We look forward to seeing you again. Thanks for staying with us!

"Great stay"

5
Appleton2004, Schwedelbach, Germany 16/05/2018

Nice Hotel and really close to the beach (Siesta Key). Staff is really friendly and the breakfast was more than I expected. Restaurants are close by and in walking distance. We would definitely come back here. Cocktails are available at the pool :-)

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thanks so much for the wonderful review. We are ecstatic that you enjoyed your time with us and the amenities we have to offer. We hope to see you again soon! Thanks for staying with us!

"Great stay"

5
deutsch387, State College, Pennsylvania 14/05/2018

We stay here every year for my annual medical checkup in Sarasota. This Best Western Plus Siesta Key Gateway hotel is excellent for its all around hospitality, amenities, and service. Plus if you have any problems, you can be assured it will be taken care of immediately.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for the wonderful review. We're so pleased that you continue to enjoy your time with us and value our loyal guests. We look forward to seeing you again next year!

"Good time with family, friends and awesome bartender!!"

5
ttgoblue, Toledo, Ohio 05/05/2018

This is our 2nd time staying here. Hotel was very accommodating with early check-in. Our room was very clean, pool was nice and free breakfast was good. And our bartender Katrina was awesome with a great personality!! Thanks for making our weekend trip very pleasant, we will definitely be back again!!

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for the wonderful review. We're so pleased you enjoyed your stay and look forward to your return. Thanks for staying with us!

"Very nice hotel near top beaches"

1
Johannes K, Bonn, Germany 04/05/2018

very friendly and helpful staff at the reception, hotel and rooms in good condition, ample and free parking, pool and surrounding area very nice, afternoon cookies, popcorn and coffee a nice service, hotel is not far from the outstanding Siesta Key beaches with large and free parking areas, there is also a free shuttle available, lots of good restaurants nearby, please do not leave anything on your bed (e.g.pyjamas) because then it will not be made, breakfast rather moderate

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to review our property. We're pleased you enjoyed your stay and the amenities we have to offer. I'm not quite sure why you would only give us a 1 star on your review though. It is our policy not to move any personal items that a guest leaves in a room and I apologize for any misunderstanding this may have caused. We hope you'll come see us again in the future. Thank you so much for staying with us!

"Housekeeping Fail!"

2
bassn386, Lake Ozark, Missouri 02/05/2018

Overall, the grounds are well kept and the front desk staff is friendly and accommodating, but the housekeeping staff need some training or retraining on how to stock a room and respond to guest requests. Each day there would be fewer and fewer drinking cups and coffee cups left in the rooms, necessitating a trip to the front desk. The last night we were there, we came back to the room around 8 p.m. to find zero drinking cups and no kleenex, even though the container was clearly empty. I left what I thought was a decent tip on the bed as a tip the first morning, but after finding less than satisfactory service I stopped leaving a tip, thinking it might get someone's attention. There are too many choices of hotels in the area to have to put up with that.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for taking the time to review our property. I would like to sincerely apologize for the housekeeping mishaps you experienced during your stay. I will be sure to bring this review to the attention of our housekeeping staff to ensure this does not happen again. We hope you will return and provide us with the opportunity to serve you better in the future. Thanks so much for staying with us.

"Very Functional"

3
IraC24, Boynton Beach, Florida 02/05/2018

We stayed one night in this hotel, my wife my adult daughter and myself. We checked in and were given a coupon for a BOGO drink at the bar. We went to use our coupon only to find out it was only BOGO on draft beer and house wine. Oh Well! I was surprised that the big event in Siesta Key was Siesta Fiesta, an annual art festival, but nobody at the front desk knew where it was. The hotel is very Unitarian, plenty of outlets, adequate amount of towels The breakfast had something new for me; automatic pancake machine replacing the waffle making machine. All I can say is bring back the waffles as the pancakes feel like rubber. Everything else was fine.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our property. We're so pleased you enjoyed your time with us. I'm terribly sorry you were unhappy with the pancake machine at breakfast and that there was a misunderstanding about the BOGO for beer and wine at the bar. I will be sure to bring this review to the attention of our food and beverage manager and also make it a point to speak with the front desk staff about explaining the coupon better as well as providing information on events. Thanks so much for staying with us and we look forward to seeing you in the future.

"Great location and attentive staff"

5
L1512JQnathanh, Dover, United States 02/05/2018

We love the location and outdoor room access. The staff is super friendly and helpful. Clean pool and bar area is a great way to end the day. Breakfast was spot on everyday and the afternoon popcorn and cookies was always a treat!

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so very much for the wonderful review. We're so pleased you enjoyed your stay and look forward to seeing you again. Thanks for staying with us!

"This is a very nice place to stay. "

4
Beastpopo, Minneapolis 01/05/2018

I read many reviews on this place and will say first off that I never got bitten by anything. No bed bugs or sand fleas or Bigfoot's or anything. The place is a bit dated but they make up for it in cleanliness. The staff was very friendly. Jason and Bethany at the pool bar were great. The singer at the pool was also very good. Think his name was Mike. We stayed for three nights. I did read in a previous review about the garbage trucks being noisy on the parking lot side. They showed up every morning at around 8:30. Yes it was loud and you could hear it but only for like a minute then they left. It's actually across the parking lot and not on hotel property so there is not much the hotel can do about it. The popcorn and cookies were a nice touch and available at all time. The breakfast was better than average. The pool is beautiful and warm. If I could pick on anything it would be the Jonny's free rides associated with the hotel. We called for a ride back from Siesta village and I had forgotten something at the beach. The driver showed up and my wife said I would be right back. I literally got back like three minutes after he showed up. Instead of waiting he told my wife he wasn't waiting and scolded her by saying “next time be prepared”. Now I admit it was my fault that I forgot and made them wait but the guy was a real dick to my wife which I didn't appreciate in the least. I am including this in the review because my driver told me Jonny's is owned by the hotel. But, don't let this dissuade you from staying here. It's a cool place in a great location.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our property. We're so pleased that you enjoyed your stay at the hotel. I'm terribly sorry about the issue you experienced with the Jonny's Ride driver and will be sure to bring this to the attention of their manager, which is a separate company from the hotel itself. We look forward to seeing you in the future. Thank you for staying with us!

"Awesome property!"

5
Jillian T, Cortland, New York 27/04/2018

You'd never know this oasis is in the middle of a parking lot. This hotel was awesome- big rooms, excellent breakfast and beautiful pool, pool bar and lounge area. Staff was wonderful as well! Wish we could have stayed longer, but will surely book here if we ever return to the area.

"Darrell NIelsen Stay at Best western"

5
dniel85, Baltimore, Maryland 20/04/2018

The only problem was I never received a confirmation email regarding check-in. Which was not a big deal I just called the hotel and confirmed. The hotel employee I spoke with on the phone (older white woman) was extremely helpful with ensuring that I was confirmed and reserved for check-in. She defiantly deserves some recognition for her care and assistance. Please advertise your App If I would have known there was a hotel app I would have just used that instead. I only heard of it after taking this survey. I have already booked a return stay in October because our stay was so pleasant. Thank you for the great experience. You will be earning some stars on hotels.com, kayak and google hotel search from me.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our property. We're always pleased when our guests enjoyed their time with us. I will be sure to share this review with our employees. The Guest Engagement Platform is fairly new for us. We are definitely taking strides to utilize it more to engage with our guests. Thank you for staying with us and we look forward to your return.

"BEST western!"

5
User 18/04/2018

Loved my experience at this best western, definitely would stay at this location again. Staff is friendly, room is clean, breakfast included with stay, and a lovely pool and lounging area. It's about a 5 minute drive to the beach, but totally recommend this hotel to anyone.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our property. We're thrilled you had such a wonderful time and look forward to seeing you again!

"Good but could be improved"

4
Lewnatic, Glasgow 17/04/2018

Great location and comfortable. Dining and shopping in very close proximity. Pool area and bar relaxing. Housekeeping could be improved. Our room was not serviced last all one day and we had to chase up on another two. Standard of cleaning was a little below par.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you so much for taking the time to review our property. We're so pleased you enjoyed the amenities at the hotel. I would like to apologize for the issues you had with housekeeping during your stay. I will be sure to bring this review to the attention of our housekeeping staff so we can continue to improve our service. We hope you will return in the future so that we may serve you better. Thank you so much for staying with us.

"beach trip"

4
jonboysaunt, Newport, Tennessee 16/04/2018

Wonderful place close to siesta key beach and the free shuttle service was really neat thing they offered also. The rooms was super clean and friendly staff. Live music by pool on Saturday evening and small bar there also to enjoy a drink if you like.

Jennifer B, Front Office Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thanks for the wonderful review. We hope to see you again soon and provide you with an even better experience!

"Short trip to Siesta Key"

5
Kona912, Tampa, Florida 09/04/2018

This hotel is a great value for how close it is to Siesta Key. We came for a short trip, the pool area/Tiki Bar was great, as was the free popcorn! But, the best part of our stay was the free shuttle (tips only) to beautiful Siesta Key. We took this shuttle quite a few times, and had Curt as our driver for our first trip to the Village. He was very friendly and knowledgeable about the area...we then requested him for our future rides around the area! Our other service from the staff was great as well, but Curt's suggestions and tips for what to see and do in the area definitely helped us maximize our short time there. We will be asking for him next time!

"Quick visit"

2
561joann, Ottawa, Canada 07/04/2018

Hotel could be cleaner. All windows and glass doors in lobby and all ground floor very dirty. Overall, not a clean feel to the establishment. Would have enjoyed boiled eggs instead of this ready-mix egg-like concoction.

"Visit to Best Western Plus Siesta Key Gateway"

4
car0lewig, Newark, New Jersey 04/04/2018

This was a clean, comfortable hotel that was very convenient to the beach via shuttle buses - it was also walking distance to several decent restaurants and an excellent ice cream shop. We really liked the pool area, which had an area with very comfortable outdoor furniture around a fire pit and a small bar area. Free popcorn was prepared daily.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dear car0lewig - Thank you so much for your review and we are thrilled to know that we exceeded your expectations. We always strive to receive perfect scores and we would like to know what else we could do to obtain a 5 star review from our guests that have had their expectations met or exceeded as you state in your review. We look forward to hosting you again.

"OK, but disappointed"

3
lovestraveling2011, Silver Spring, Maryland 03/04/2018

I was so hoping that this hotel - a Best Western Plus - would be slightly better than a regular Best Western. Unfortunately, it wasn't. It was more like a standard motel room. First off, the room was small. We couldn't walk to the bathroom without bumping into either the bed or the desk. With three of us in the room, the very narrow pathway made getting through to the sink and toilet very challenging. For families, you should be aware that all the rooms opened to the outside. There was no interior corridor, which made me feel less secure. Anyone off the street could go to any of the rooms without going through the hotel lobby. Also, the walls were incredibly thin. Our next door neighbors were up past 2am one night laughing, talking, watching TV and being a bit rowdy. We could hear everything that was going on and it awoke me from my sleep. More troubling, the hotel was unable to provide towels for all its guests. There were NO towels at the pool several times throughout our five-night stay. The front desk staff said they didn't have enough towels for all the rooms to get them at the time housekeeping came to clean the room and they were working hard to wash and dry towels as fast as they could. Not enough towels for all the rooms? Hardly a "plus", More like a "minus" if you ask me. Oh, and we didn't even get housekeeping to come one of the days we were there. When I called the front desk about it at 5:30pm, they said the housekeeping had gone for the day and there was nothing they could do about it. The hotel advertises a free shuttle to Siesta Key, but it didn't really work very well. Each run could only accommodate six people. We wanted to get on the 10am shuttle, but that was already full. The next one at 11am was also full, which means we would have had to wait two hours to get on the next available shuttle. That didn't work for us. When we did use the shuttle, it took a half-hour to 45 mins. to go two miles because traffic was atrocious. I understand the barrier island was overly crowded the week we were there, which is not anyone's fault. However, I believe the hotel should have tried to make additional arrangements to fulfill its advertised services when it looked like their occupancy was going to be at capacity. We also tried using the shuttle to go to Siesta Key Village one evening for dinner. After 5:30pm, you just have to call a half-hour in advance and a driver will come and get you. Unfortunately for us, I couldn't even get someone at the shuttle company to pick up the phone to take our request. Again, it was sooooo crowded everywhere that the shuttle service couldn't keep up. There are usually only two drivers servicing the area. They had a third to help keep up with demand, but even that was inadequate. We encountered just one very nice front desk employee - Nina - who was incredibly helpful with directions, suggestions for alternate beaches and restaurant recommendations. The others always seemed bothered to be interrupted by guests' questions. As a result of my experience, I would not recommend returning to this Best Western Plus hotel. It was definitely not a "plus".

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dear lovestraveling2011 - Thank you for taking the time to write a review. I do wish to address a couple of your comments, however. It is not that we did not have enough towels for our guests - that is not what transpired. The shortage was due to the inability of performance on behalf of a housekeeping subcontractor. We have done our best to apologize to each and every guest that had been affected over the last 3 days but unfortunately, have not had the opportunity to reach everyone. You will see a certificate for a complimentary stay or rewards points if you are a member, via email from us as we work hard to correct the problems they have left behind. The shuttle service, however, is a different issue entirely. As you stated above, this is an extremely busy time of the year - traffic is horrendous and getting anywhere is difficult. Your words pretty much stated in your review. So how in the world could we possibly provide better service if the traffic is atrocious? We run 3 vehicles in busy times - this certainly addresses the problem and did do so during your stay - but one vehicle with more capacity would have had the same struggles that the three vehicles did.

"Could be better"

2
User 01/04/2018

Best Western Siesta Key was a very expensive disappointment, probably my worst hotel stay for a vacation...So many other wonderful places to stay for 230$ a night.....location was between two parking lots and large intersections.. in a sad little strip mall .....building was sooo dated.... traffic always constant/ breakfast was horrible, I'm pretty sure the scrambled eggs weren't composed of just eggs but a filler of some kind....English muffins were so stale we threw away.. and everyday breakfast was an equal disappointment...found things in room drawers that were there for god knows how long... rooms themselves incredibly dark and cramped...I found myself trying to stay gone from hotel as long as possible to at least capture some sorta vacation feel- all that said- the staff was nice and efficient ... hotel just not a place you want to be unless everything else is sold out...very depressing atmosphere for a beach vacation especially if your picking this over others for breakfast or best western standard norm because it's not... and definitely not worth 230$ a night- very hard earned money and family time wasted

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dear Nicole E - Your review is certainly unlike so many others we have but sounds as if you have never been to or near Siesta Key where the rates are some $300+ per night without anything included - not even breakfast. Our scrambled eggs are actually real; fresh fruit, freshly made pancakes, yogurt bar with all the fixings, cereals, gluten free choices, bacon, freshly made Danish, etc., etc., does not reflect your review of the breakfast that is complimentary to you nor does your breakfast review mimic others who have stayed with us recently. We are not sandwiched within a strip mall - we are surrounded by 4 restaurants that are within walking distance including Ruth's Chris with a shopping mall with a Publix across the street. We are under a mile from Siesta Key Beach. Although we cannot please everyone, what always disappoints all of us is a guest who inappropriately paints a picture of a hotel property, with a full service poolside bar, live music, free shuttle, free popcorn in the lobby all day as something different because of the ability to hide behind a pen writing the review.

"Good value close to beach"

4
Chasman2018, Providence, Rhode Island 01/04/2018

Stayed here for 2 nights and it was good place. Has basics. Clean, safe and practical. What you want in a mid level hotel. Has nice pool and hot tub. Make no mistake this is not on the beach but it's like a mile away. Looking to save a couple bucks this is your place. Free breakfast is good.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Dear Chasman2018 - Thanks for your recent review and we hope to be able to host you in the near future.

"Does what it says on the can.."

4
hmsLondon, London 24/03/2018

We picked this hotel because it seemed to offer good value for money compared to hotels nearer the beaches, despite its somewhat drab location surrounded by shopping malls and parking lots. If you don't mind the unromantic location and the lack of a view, it make an excellent base for exploring the surrounding area. There was ample and easy parking, the staff were unfailingly cheerful and helpful, and the small pool was a good temperature, with a hot tub close by. Breakfast was good and plentiful, and we got the impression the hotel was trying hard to please - popcorn, cookies, coffee machines, free taxi shuttle service, laundry and ironing facilities were all appreciated. There is a good range of restaurants within easy walking distance. On the downside, the bedroom was small, with a particularly cramped bathroom area, and very little storage space.The decor was very tired and dated and the housekeeping was a bit erratic (sometimes lots of towels, sometimes none, sometimes waste bin emptied, sometimes not, sometimes used coffee cups replaced, sometimes not) . The pool bar only served drinks in plastic glasses, and the only wine they had was rather nasty, so we preferred to go elsewhere for drinks. However, as long as you regard this as a reasonably well-appointed motel and not a resort hotel, we felt it provided a convenient place to sleep and very good value for money.

"A comfortable stop in Sarasota"

4
lreissner, Ottawa, Canada 21/03/2018

Best Western tends to offer a consistent high quality accommodation at a reasonable price and this location was no exception. Friendly staff, clean rooms and a nice swimming pool. Breakfast was pretty extensive. The hotel is not far from the Interstate and although it is directly on the Tamiami Trail there was no noise issue. The location offers a wide selection of dining choices and is only 15 minutes from downtown Sarasota.

"Tiki Bar, Pool & Location"

4
Bellasmom24, Hagerstown, Maryland 21/03/2018

This hotel is where we like to stay when visiting Sarasota/Siesta Key. It isn't fancy, but it is clean, decently priced, offers a pretty good/included breakfast, is in a great location (nice walk to the beach and lots of dining options close), adequate rooms, but best of all - an awesome pool and tiki bar (including happy hour and entertainment on the weekends). It appears to have been an old style motel (outside room access) which was upgraded - they did as much as possible with the original layout to make it a worthwhile lodging option.

"Enjoyable mini vaca"

4
DeeDeester18, Orlando, Florida 19/03/2018

Everything went great! The room was perfect and we loved the popcorn and fun pool. Enjoyed the fire by pool at night. Only issue was no maid?? We did get clean towels so can't really complain. Will definitely come back!!

"BW Plus Siesta Keying"

5
User 18/03/2018

We had a very pleasant experience made possible by a very capable staff, especially Katrina, Patti and Tyler. The availability of the popcorn and cookies was appreciated. The pool area was very inviting. We especially enjoyed the fire pit.

"Location convenient to Siesta Key Beach!"

4
MaryEllen22, Guilderland, New York 16/03/2018

The location is good for getting to the beach, and there is a restaurant within walking distance which is nice. The room needs updating...has an old, tired look. Breakfast is included, but the overall cost of the room is pricey for the quality.

"Excellent closest corporate hotel to the beach"

5
James C, Poughkeepsie, New York, United States 14/03/2018

Booked this very late but got a great room on the third floor very quiet clean and private. Candy was extremely helpful in the booking process and got me to join the rewards program. The staff is extremely friendly especially Ebony from housekeeping and all the other housekeeping girls. The two guys in maintenance are just fantastic and extremely helpful and courteous. Clean comfortable room with excellent view of the pool. Workout facility is fantastic and free shuttle to see Siesta multiple times a day is extremely helpful. I highly recommend the staff, facility and location! Jim Canino

"Horrible Stay Never Again"

1
Sue B, Waterford 14/03/2018

Urine around the base of the toilet at arrival and never cleaned our room until 4:30 P.M. the next day! We were going to stay 4 nights and checked out after the 2nd night and checked into a different hotel - NEVER AGAIN!

"Awful stay! Horrible, rude managers !"

2
Pepina M, Michigan 06/03/2018

Had to wait almost 3 hours to get checked into our room. Didn't get in until 5:50, after calling to check in at 12:20 and was given a room number! That night discovered the toilet was broken, wouldn't flush, no water in tank ! Called front desk, they said there was no maintenance staff on duty in the evening, they said I had to wait till morning to get fixed or they could put us in the only available room which was on the first floor, noisy side of the building. I had paid for a poolside, upper floor room, and we were unpacked and settled in for the night. Very inconvenient and not what I had paid for. Ended up having to fill the waste paper basket with water to flush toilet.... not fun !! The following day housekeeping never cleaned the room, I made sure the “do not disturb” sign was NOT on the door, ( we were in and out a few times that day so I know the sign was not on the door. ) At 8:15 after dinner when we saw it still hadn't been cleaned, I went down to front desk to let them know and requested clean towels and washcloths be brought up, they never were ! The next day after breakfast I complained to the front desk manager, who reluctantly said she would take off the first night from my bill, when I checked out I saw she had NOT removed the charge, she gave me $50 off a $209/ night room ! When I asked to speak with her I was told she was not available and would call me later, which she never did. When I tried calling back, she would not take my call. Tried calling the general manager, she also would not take my call. I called the corporate office to complain, they notified the hotel and spoke to the general manager. She told them I was never told by the front desk manager that I'd get the room comped, and that I had a “do not disturb” on my door which is why it wasn't cleaned ! If that were true the woman at the front desk would've told me that there was a do not disturb on my door when I went down to let her know the room hadn't been cleaned. All blatant lies ! We have stayed at that hotel for the past 5 years, but after the way we were treated this last time, we will not be returning ! The only good part of the stay was the breakfast and the swimming pool, the rest was just nasty....like the management!!

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Dearest Pepina M - Although we generally appreciate valued feedback from guests who are forthcoming and who are genuine and truthful, whether it is positive or negative, I must take the time to point out that you are no longer considered to be a valued guest. Why? Because during the time you stay with us, every time, your modus operandi is to find something, anything that is inappropriate to obtain a refund, even if it requires you to lie. This time, however, we played your game and although we agreed to refund you $100, (we've refunded much more over the years and awarded thousands of rewards points) you didn't deserve to receive anything in my opinion for your obnoxious behavior and continuous harassment to all of my staff, including the front desk and General Manager. I will not waste my time addressing every one of your fallacies that you list as supposed issues you had since it would take too much of my valuable time. Suffice it to say, you have now been asked for the 2nd year in a row to not return to our property and we have advised Best Western of same. Your bragging to others at our poolside bar that you were able to obtain a complimentary rental car due to your ongoing abrasiveness only supports our decision further. Please do not return to this property as you will be faced with the inability to stay.

"Pleasant Stay"

5
User 05/03/2018

Enjoyed our 3 day stay. Very friendly staff. Every person we ran into during our stay was very friendly greeting us each time. Awesome breakfast, different main dish all 3 days. Check in was smooth and very accomadating. Free Johnnys taxi takes a very long time sometimes as the drivers are not only picking up and dropping people off but they are also personally taking all their reservation and pickup calls while driving as they have no dispatchers retrieving these calls. Both drivers we had were wonderful and friendly but their multitasking was unexpected

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Dearest Rubysmom227 - Thank you for your recent review. We appreciate the compliments on our breakfast and hope to see you again in the near future!

"Genuine Florida hospitality"

5
User 05/03/2018

Amazing breakfast, great poolside bar with live music. Like a mini resort, no need to drive anywhere. Great location with walking to the hidden bohemian gulf gate community, easy bike ride to Siesta Beach

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Dearest Beermurphs - Thank you for your recent review. We love the comparison to a mini-resort! We hope to host you again in the near future.

"Excelsior bay to beach condos"

5
phillyjo732, Monroe, New Jersey 04/03/2018

Beautifully kept resort bay to beach resort. Lovely pools and hot tubs. Beautiful grounds with private beach. Tennis, pickleball and shuffleball courts. Ideal for family or couples. Beach has the whitest sand that is easy to walk on

"Great Stay"

5
mick7nz, Harleysville, Pennsylvania 03/03/2018

Can't beat the convenience of the hotel to the beaches of Siesta Key and the great town of Venice and the lively Sarasota. The room was clean and comfortable. Nice bar area by the pool with a fire pit.

"Lovely friendly hotel."

4
GAinsworth1956, Blackburn, United Kingdom 24/02/2018

We stayed at this hotel for three nights. Service excellent, staff very friendly. Rooms and beds were comfortable. Cleanliness excellent. We had an issue with the toilet and it was sorted straight away. There is a shuttle service into the town which is brilliant. Quite a few restaurants within walking distance. The only thing I could fault was the breakfast. Needs re thinking. Overall a pleasant stay.

"Surprisingly nice, good location, amenities"

4
KMHvaca, Boston, Massachusetts 23/02/2018

Booked this because of its location and price. Great deal. A short ride to Siesta Key beach, restaurants, and highways. Full breakfast included daily, pool, hot tub, bar by pool, parking, free taxi/shuttle to Siesta Key (tips only). Convenient, clean, staff aim to please. Ideal for short or longer stay.

"Good hotel does the trick ! "

3
dmoyn, Kissimmee, Florida 22/02/2018

Stayed here for 1 night. Does the trick - ok bar round pool open to 10pm and breakfast was ok. Clean ...food was ok ...pool was clean ...rooms were ok nothing special but value for money —WiFi works —

"Good location for overnight in Sarasota"

4
CenTex08, Copperas Cove 13/02/2018

Location was convenient to Siesta Key and easy to find just off of Tamiami Trail. Room and beds were comfortable but room could use a little updating. Staff was pleasant and helpful. Gecko's next door was a good place for dinner.

"nice hotel good location"

4
L C, Toronto, Canada 09/02/2018

We stayed here for one night at the end of January. The front desk staff were very friendly and helpful at check in. Our room was dated and in need of an update but clean and the wonderful pool area and location makes up for it. Parking was hard to find so it must have been sold out and the clientele were mainly older folks. Free breakfast in the morning was a nice touch. They were doing construction on the second floor and it was noisy throughout the day which would be bothersome if you were relaxing poolside, seemed that guests were unaware that this would be happening during their stay, unsure if it was disclosed or not. Would recommend as we wanted a truly heated pool during the winter months and its proximity to our favorite restaurants and the beach,

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
L C - Thank you for your review and comments. This hotel property has been through many upgrades and renovations. All guest rooms have been completely refurbished and refinished in the last 5 years from carpet to furnishings. We have signage posted at the front desk and online at our site addressing our ongoing renovations and upgrades that take place during the day when most of our guests are at the beach or elsewhere during their visit. Another example of our commitment to a better experience for our guests. We hope to host you again in the future.

"Every Thing You Need"

5
Nancy C, Portland, Oregon 05/02/2018

We stayed two nights while exploring Sarasota and Siesta Key, “USA #1 Beach.” The restaurant next door was recommended to us by the hotel staff and was excellent. I used the exercise room which had a treadmill, stationary bike, several pairs of free weights, and more. The WiFi worked without a hitch and the breakfast included hot and cold items. Coffee is available all the time. Be sure to check out the pool area with its outside bar — really nice! Staff was friendly and very helpful with suggestions and recommendations. Would definitely go back!

"Great stay"

5
MarkeyinMichigan, Michigan 01/02/2018

My husband wasn't to keen on staying at a hotel between our other stops but as it turned out he agreed that this place was the place to stay. We went to the workout room a couple of times. We went to the pool and also it was a great place to walk to a number of places. The bed was really comfortable and we loved the popcorn that was always out and cookies in the afternoon.

"GREAT TIME"

5
User 01/02/2018

we had a wonderful stay, we would not stay anywhere else. love it ! We are always treated so nice and always have a great tiime. The breakfast is nice and the pool is great for me who I love to swim as well as the whirl is wonderful to soak in.

"Great place in the sun"

5
User 29/01/2018

This hotel is a great place. Clean updated rooms. The staff is the best.Great pool and bar area. The ground are clean and well kept. This hotel is family owned and operated .Just go and enjoy and you will see the comford of this hotel. My wife and I stayed at this hotel five times for total of eight weeks.

"Siesta Key Getaway"

4
User 29/01/2018

Hotel is clean and comfy. Breakfast was the usual, but the food area was very clean and well maintained by the attendant. Unfortunately for us, the weather was unusually cold but the heater worked great and was easy to adjust. The only issue I had was that we were on the far end of the building near the dumpster and it was a little noisy one morning when the truck came to empty it.... otherwise, it is nicely located and the Key is just over the bridge !

"Pleasant Stay"

4
Janet P, Westford, Ma, United States 26/01/2018

I have had mixed results with Best Western, but this one was very nice. It was modern, and in a convenient location. The bed was comfortable, and the room was very clean. Breakfast was good. I would definitely stay here again.

"Overall Great Experience"

4
OpaSteve, Selbyville, Delaware 24/01/2018

This is a nice hotel within 15 minutes of the beach (Lido). Excellent pool and poolside bar and all the other amenities one would expect to find. I had a couple of minor problems that staff responded to and corrected very quickly. This was my third stay at the Siesta Key property and I'll be back.

"Nice hotel - Needs housekeeping help"

4
Charles A, Providence, United States 17/01/2018

I enjoyed the hotel - breakfast was great and so was the pool. The executive suite was great for me and my young daughter. The only problem was that were no towels or bathmat when we arrived. None at all.

"Siesta Key Gateway Best Western"

4
User 17/01/2018

Our room accommodations were excellent, and elevators front and back made access to upper story rooms easy. A poolside bar open until 10 pm daily was a definite plus, and the pool was large with a spacious deck. There is plenty of convenient parking, but if you are new to the area, the location is rather difficult to find at first, as the hotel signage is not very prominent, and the rear entrance can be made only from one lane in the surrounding streets. The breakfast area was small for a facility of this size, making sharing of tables a necessity at peak times. The quality of the breakfast menu left something to be desired. Overall, if you are looking for a nice reasonably priced accommodation close to Siesta Key, this is a place to definitely consider.

"Okay for short stay"

3
Loraine170, West Bloomfield, Michigan 13/01/2018

Assigned room was facing parking lot directly across from stairway & was very dark but desk manager changed room to pool side without any problem. Room was comfortable but bathroom definitely needs remodeling.

"It's the details that make the stay"

5
Joe K, Sarasota, Florida 09/01/2018

In my experience, it's the little things guests might not notice that make a hotel pleasant. These things show whether the hotel management or owners are thinking long term, making it better for the guests, seeking return bookings and referrals. This place has lots of those little touches that show their interest in their guests. Just a few:. Outdoor carpet squares in the exterior hallways (no annoying peeling paint and dirt, or dirty feet), drains from the a/c units to the first level, where it flows to the plants outside, trays under the refrigerators (none of that annoying splintered wood on the bottom edge of the furniture below the fridge), beautiful pool, pool area and pool bar, tasteful breakfast room with a fountain and landscaped view and, most important, trained and pleasant staff (not just front desk but cleaning, breakfast and maintenance crews). The maintenance folks make prompt repairs and leave you receipt that they made the repair, so you don't have to guess if they fixed the problem. These are the things that make guests' stay pleasant, but which they may not notice. I may notice these things more than many guests, having been involved in hotel construction. On behalf of all of your guests, my complements!

"Nice stay"

3
User 08/01/2018

We were given a coupon upon check in for 2for 1 wine or beer at the bar. Had 2rounds of really crappy wine (2 glasses each) and the tab was $16! Small plastic glasses of cheap wine. Bartender was nice though. We are Platinum members and asked for upgrade at check in. Were told none available but the parking lot was empty. Even by evening the hotel was far from full. That was disappointing.

"Great Stay"

5
OntarioFloridabound, Ontario 07/01/2018

This hotel was clean and friendly. Breakfast was nice, the pool area is great, with a bartender all day. The pool area is open until 10 p.m. which is fantastic. The bartender was lovely. Everyone was friendly.

"Easy improvements required"

3
JimUtd, Sheffield, United Kingdom 07/01/2018

Ok so this is a decent hotel, it makes a couple of silly mistakes though that could easily be rectified. The location is great, plenty of free parking, check in was good and the room large enough, although a little dated, especially the bathroom. The bed was comfy and there is a good sized fridge and microwave in the room. Staff seemed good, there was a popcorn machine in the lobby which was well used. The pool was lovely as was the hot tub. We stayed at Christmas and although the room servicing on the first 3 nights was great, from Christmas Day onwards it deteriorated to no cups been left for warm or cold drinks and no shampoo, plus they left it really late to clean the room. The pool offered a bar with a happy hour, 3pm to 7pm. We utilised this only to find you couldn't pay cash, it had to be credit. $5 on a credit card...c'mon, we get charged foreign currency conversion fees. And so to the worst point- breakfast. Yes it's free. Be early because the one person that's running it doesn't refill at any kind of speed. We stopped for 6 nights, the first day we had bacon. The rest of the time it was sausage, egg and biscuits with sausage gravy. There was fruit in the fridge, however it ran out regularly and was rarely replenished. The muffins ran out, the milk ran out and the coffee ran out. There was an older guy one day and an older lady who's operating speed was around that of a mobility scooter. Be there early before 9am or go hungry. Kudos for the free late check out, this is a BW Plus hotel and we have stopped in BW a number of times. Some attention to detail on the points above would improve the service no end and guarantee return business.

"I do not know how it could be better."

5
chippewa1972, DeLand, Florida 06/01/2018

It is hard to fined a reasonable priced hotel in this area, but this one is it. Every one on staff was friendly and as a plus they have a great bartender. GREAT PLACE GREAT DEAL. Since this has to be 200 words I will share that we had family staying at a resort in Siesta village. They paid over 250.00 per night. Unit looked like a public housing unit. I think they wished they had stayed here.

"Disgusted by lack of cleanliness"

1
Lef1, Chicago 03/01/2018

I have stayed on this property for the last several years as a trip to visit family. This may be our last year. I didn't notice much when we checked in after a day of traveling until I showered this morning. Long black hairs were left in the shower. I decided to overlook it. However, when I came back this evening I was surprised that the beds were not completely made. Ok. I can overlook that. Then towels were not replenished. Fine, I have enough for tomorrow. But then I found a bunch of someone else's garbage under the bed. Unacceptable. When I went to let the front desk know, they offered to swap rooms for me. They gave me keys that did not work. I'm glad that we are checking out tomorrow.

"GREAT GETAWAY"

5
User 03/01/2018

I love this motel it is a great place to just get away . I go there to escape the stress of work and have a good time .It is close to theaters shopping and great food . The heated pool and hot tub are great not to mention the awesome poolside bar and fire pit .

"Great budget hotel"

4
Tim D, Brisbane, Australia 01/01/2018

Passing through for a weeks business and the agent booked here based on price to the location. Rooms were good and clean for the style and age of the hotel. Very handy to an abundance of shops and restaurants. Had a hire car so access to the beaches for a look was good also.

"Siesta Key Best Western"

3
Gary B, Guelph 01/01/2018

Okay room, mattress was really warped, noisy in the mornings with the dumpsters, really crowded breakfasts, parking is a premium. Staff were good, pool was clean, good location to beaches, restaurants. Pricey for what you get.

"Close to Beaches!"

5
Hiker_Gerry, Brookline, Massachusetts 31/12/2017

The hotel is in a very convenient location; just over the bridge to the main public beach. Staff was very accommodating with helping with local attractions, several restaurants are nearby, and plenty of parking.

"Great Staff"

5
User 28/12/2017

The hotel is very accommodating and was a comfortable stay. We were very pleased and Kevin was very pleasant. This hotel had a convenient bar by the pool to relax at and gave the pool character. Very clean property overall

"Close to everything"

4
Robert V, Roswell 21/12/2017

I stayed 4 nights the first week of December. I did not see any pests of any kind. I was disappointed to find it is an exterior door hotel/motel, I prefer inside hallways for security and privacy, although I must add that the area seems to be quite safe at any hour. My room wasn't made up on day one upon my 5 pm return. I did post "do not disturb" until 10ish am so perhaps that was my fault. Room service did knock around 5:30 and offer to make my room up. I declined and just asked for a couple towels. My room was nice and clean every other day even when I returned mid afternoon. I forgot to pack my swimming trunks and was pleased to find a discount shop next door. I was pleased to find how close it is to the beach, a supermarket, a lot of places to eat and drink, (many within a very short walking distance) a lot of shopping options. I enjoyed the bargain drinks poolside offer. I didn't use the bicycles available for guests or the FREE Johnny Cab service.(tips only) Breakfast was fresh and enjoyable. The menu varied somewhat day to day and was constantly attended to. The mini cheese omelets were my favorite as was the tons of bacon. I didn't try the pancake machine but they looked great. Free local newspapers and USA Today at the desk. I will absolutely stay here again. The staff was polite, friendly and helpful.

"Why did no one mention the noise?"

3
Anton T, Sutton Coldfield, United Kingdom 20/12/2017

I was surprised that more reviews did not mention the constant noise - all night long if you had a room facing the car park The noise from the extractors from the restaurant opposite was very loud and could even be heard when using ear plugs! Apart from that the room was very clean and the location (apart from the noise) was good The pool and pool bar (along with the lady behind the bar) was great but due to the noise level I will not be stopping there again

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review Anton T. Unfortunately, all county decibel readings are below acceptable noise levels and therefore, we are not able to enforce any code violations on our neighbors. But I can assure you that the pool garden side of the building is much quieter and invite you back to give us another look. We are glad that all other aspects were satisfactory.

"Nice Hotel"

5
User 09/12/2017

I have stayed here many times while working in the area and am always impressed with the cleanliness and neatness of the facility inside and out. It is currently decorated for Christmas and was done very nicely. Staff is always very helpful and friendly.

"Good clean hotel in great location"

4
pjkiss, Thomasville, North Carolina 07/12/2017

Hotel is in great location right on main road, near beach and many restaurants are nearby. Rooms are clean spacious and quiet. Staff is very helpful and friendly. [pool is nice with great bar. Would happily stay here again.

"Dont look any further"

5
G5379PFjohnh, Indian Rocks Beach, Florida 05/12/2017

Look no further! This hotel offers perfect relaxation with clean optimal rooms. It can be comparable to a Marriot resort room without the high price. I loved the rooms, staff, free breakfast, awesome heated pool with nice bar, music and bon fire at night. Free ride service provided to beachs and "village" a must see..you will not be disappointed.

"Poor Management"

2
tonymN9809MG, Cincinnati, United States 30/11/2017

Was locked out of my room for two hours waiting on maintenance. The toilet was also broken and the remote didn't work. Maintenance crew and front desk staff were great but management never followed up with my issues.

"Price was not as said"

4
rogerhX8951EP, Sarasota, Florida 30/11/2017

Everything was ok except being lied too about price I was told it would be 135.00 and Was charged 178.00 I am not very happy with that the bed was very comfortable to sleep in and has a nice pool and bar

"GREAT HOTEL! MODERN/CLEAN/CONVENIENT"

5
D8312QRvictorias, Michigan, United States 21/11/2017

Loved this hotel! Super clean, modern facilities. Great location to Siesta Key Beach which was the reason for our visit to the area. Very friendly staff from check in to check out. Obviously took pride in their facility and their jobs.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings D8312QRvictorias - Thank you for the wonderful review. Glad to know that we exceeded your expectations. We will certainly share with staff.

"Review"

5
User 20/11/2017

Enjoyed the stay. The hotel was clean and well kept. Staff was very friendly. No major issues with the room. Aside from not receiving new shampoo both nights I was there, everything else was just fine.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings nickalta - Thank you for the wonderful review. Glad to know that we exceeded your expectations. We will certainly share with staff.

"Awesome Place"

5
User 18/11/2017

Awesome place I stop here every time I'm in Sarasota Katrina at the SandDollar Pool Bar is the best she always remembers who we are the hotel is so clean and the pool area is fantastic . Close to everything perfect location

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings Ledbetter1 - Thank you for your awesome review and glad you enjoyed the Sand Dollar! We will certainly share with staff. Hope to be able to host you again in the future.

"Terrific Hotel"

5
User 17/11/2017

Hotel is terrific. Staff are very pleasant. Would definitely go back here. All expectations were met. The room was very clean and bright. If your staying in the area stay at this hotel. You don't know what your missing.

"Awesome stay at Siesta Key Best Western "

5
User 16/11/2017

I? have stayed at this hotel many, many times. Courtesy, convenience, location, affordable. exceptional staff all in the best kept secret of Florida! Front desk staff check in is always a breeze. Katie could not have been nicer. Always use the two for one complimentary beer or wine at the Pool bar. Always pleasant visitors to chat with and Katrina always smiles and makes your visit very pleasant. Love coming here!!

"Location"

5
User 16/11/2017

This hotel is easy to find from Highway I – 75. It is close to many restaurants and the shopping is convenient. The guests and the employees are all very friendly. I definitely will patronize this hotel again

"Friends visit"

5
User 16/11/2017

Had a great time with friends and family. Thanks to Chris Sears. He was awesome. Great rooms and a awesome pool. Pet friendly. Great location. Restaurant nearby. Staff was awesome and helped with everything we needed.

"Better experience at the dump."

1
Kip B, Florida Keys, Florida 14/11/2017

A disgusting place to stay. My healthy expectations were not met when I had to call house keeping back not once but twice. And the smell of puke from the elevator when I left the premises will be a story I will have for a life time.

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
Kip B - After researching your information, we cannot find that you actually stayed with us. We will be submitting a formal request for confirmation of your stay since we did not have any incidences in our elevators the entire weekend and are suspect of your review. Staff is on site 24 hours a day, inspecting public areas. Other reviews do not mention anything similar to your comments.

"Comfortable hotel"

4
User 12/11/2017

Always friendly, efficient staff. Katrina the bartender at pool bar is awesome. She makes sure everyone is taken care of at pool. Drinks, towels, hot tub, evening fireplace. Such a pretty setting at night. We go back every year!

SiestaHotelMgr, Owner at Best Western Plus Siesta Key Gateway, responded to this review
69maureenu - Thank you for your review. We are glad to know that we've exceeded your expectations and you enjoyed the ambiance of the property particularly the pool and fireplace. We hope to see you again soon.

"Siesta Key"

3
User 31/10/2017

Good, a little more variety in the breakfast would be great. We had no complaints during our stay. The room was cleaned daily and our towels were always replaced with clean ones. The staff was friendly and the pool area was great.

"Hotel Review"

4
V648JVkarenn, Independence, United States 30/10/2017

Would definitely recommend this hotel to others. Was there for an Army reunion and was treated very good. The hotel staff went above and beyond in fulfilling our request, if we needed something all we had to do was ask. They are very helpful and friendly.

"Good Location , near the beach"

5
Kenneth H, Tampa, Florida 29/10/2017

This is great hotel. Right off of Highway 41, just a few miles from Siesta Key. My favorite part: were: A sports bar next door. We were able to watch our University's Football team play with a HD TV at our table. Back at the hotel pool during the afternoon we listened to Carribean music (granted it was mostly recorded with a steal drum player) but very nice. Later a woman played solo guitar with a mix of contemporary as well as classic songs along with a few of her own. Granted, this is only on the weekends but even for a business traveler it would be a great stop.

"Clean & friendly"

5
User 28/10/2017

Friendly lobby staff check in was quick and easy. the hotel was clean from the lobby to the rooms. The breakfast was good and had a nice verity from fruit, cereal, to eggs,sausage,and biscuits & gravy Within walking distance to a few shops and restaurants

"hotel with a poolside bar"

5
kayg447, Des Moines, United States 26/10/2017

Hotel was great but the pool side bar was fantastic! Live music comfortable chairs and we didn't have to drive to a local bar to relax a day of sightseeing. Wonderful hot tub too. Located close to the beach and on the main highway going through town. Breakfast was hot and we have plenty of space to set down to eat.

"Clean, affordable and friendly staff."

5
User 24/10/2017

We've stayed here many times and it's always a pleasant experience. It's close to the Siesta Key Beaches as well as stores, restaurants and SRQ Airport. Staff is always friendly and helpful and the rooms are clean. The complimentary breakfast is always good too!

"Great location. Great place to stay."

5
PeaceLoveChickens, Melbourne Beach, Florida 23/10/2017

Candy was amazing. She helped us check in early by making sure the staff got a room ready for us so we could make it to our event. She even called us when it was ready so we knew we had plenty of time.

"Stay in Florida"

5
ContessaLosAngeles, Los Angeles, California 22/10/2017

We found this hotel to be convenient to the beach in Siesta Key. The hotel was clean, the staff professional and the breakfast very good. We will stay at this hotel again and will recommend it to our friends.

"Cool Refuge"

4
kimsX4054NO, Harper Woods, Michigan 22/10/2017

My air conditioning system was being replaced and took longer than usual. I stayed here to keep out of the heat. The air system in my room was wonderful and let me dial that temperature down. The staff here was excellent. My room was very clean everyday. The rooms are a little outdated with décor, but I enjoyed the mini fridge and microwave. Also, the drains were a little slow. Overall a pleasant, cool stay. Thank you.

"Sarasota Visit"

3
User 16/10/2017

The location of the hotel is optimal. Easy access to the beaches. For a BW PLUS hotel it is not this great. The breakfast is the same like always. The pool is nice and the little bar inside of the pool as well.

"BWP Siesta Key"

4
SandyLS, Strongsville, OH 07/10/2017

Nice room, beautiful pool, great location, fabulous breakfast bar. Only complaint was the carpeting was dirty and we couldn't get Fox Sports to watch the baseball playoff games. They were kind enough to put it on the TV in the pool bar. The bar closed at 10pm so we couldn't see the end of the game.

"Sarasota Splendor"

5
User 05/10/2017

Once again this hotel met my expectations and experience. It's the only place I will stay in Sarasota. Right off Siesta Key bridge so it's. Close to everything - beaches, restaurants and shopping. Mini fridge for leftovers and beverages.

"Relaxing Stay"

5
User 30/09/2017

Arrived mid afternoon. Room was ready, very clean and fresh. Beds were good pillows just ok. Outside pool was beautiful with nice tiki bar area. Nice music very relaxing. Service was great all around. Convenient to everything.

"Great place to ride out hurricane Irma!"

5
User 12/09/2017

We were treated extremely well by all the staff members we encountered when we stayed here during our two-day mandatory evacuation from a nearby low barrier island due to hurricane Irma. The staff members were friendly, helpful, and politely took some abuse from some other guests when electricity went out in the area as the hurricane approached. The hotel had a back-up generator that ran the elevators and emergency lights in the halls and staircases until mid-day after the hurricane passed. We were very comfortable in our king-bed room while the hurricane passed over Sarasota, Florida. Having a fairly large dorm-sized refrigerator in the room allowed us to bring and prepare gluten-free, celiac-safe meals. We would not hesitate to stay here again.

"Hurricane Irma"

5
User 11/09/2017

I would like to thank everyone at the Best Western Plus Siesta Key. Me and my 82 year old mother stayed here during Hurricane Irma and they could not have been more hospitable. They kept us calm and informed as best they could. It was a stressful time for all. Candy Kate Rich and Nicole along with the rest of the staff were absolutely amazing.

"Overnight stay"

3
User 07/09/2017

Used rewards points, but rate wasn't too high Older hotel with exterior doors, updated at some point, decent, but needs some attention to routine maintenance/ cleaning (like vents), general cleaning seemed ok. No noise complaints, but not sure hotel was that busy. Very convenient location.

"Nice location but overpriced!"

3
User 06/09/2017

The Best Western name fits this hotel perfect. The pool area is amazing and the landscape is gorgeous! The rooms are clean and maintained well. If it weren't for the awesome location close to Siesta Key, this hotel would probably charge $60 a night instead of $130. You can find a beautiful 4 star hotel in this area for that price.

"Quick stay - comfy beds"

4
AJ_Opinion, Quincy, Massachusetts 30/08/2017

We stayed here for a few nights while we visited relatives. We drove to Siesta beach - a quick 15 minute ride. The location of the hotel was convenient for us - closet to Publix, restaurants, and the beach. The room was tight for 4 of us. We loved the breakfast. The place gets very busy on the weekends we noticed. The pool was warm for this time of year but the kids enjoyed it. We utilized the common area to play games at night (we had our own). The free popcorn was a huge hit and the staff were very friendly. The beds were only a double but were comfy. For the price the place was great.

"Great place"

5
424phylliss, Leesburg, Florida 30/08/2017

It's close to the beaches of Siesta Key. Clean large rooms. Breakfast served has a nice variety. Pool is a good size with a nice covered bar in case it rains. Easy access and close to many different restaurants.

"BW Siesta Key"

4
KEL A, Atlanta, Georgia 25/08/2017

Nice place to stay as the only chain hotel. Only stayed one night. Pleasant staff, decent free breakfast, popcorn and cookies! Relaxing pool area with tiki bar though it only stays open until 10pm and is cashless; so bring your credit card.

"Great Best western"

5
caroleb571, Winter Haven, Florida 24/08/2017

Great stay at Best Western, breakfast plenty,lots of choice for everyone. Large rooms, nicely decorated, Beds comfortable, and close to everything. Staff were great too. Restaurant within walking distance, when it opens next month.

"Bad timing for checking into this below par hotel"

2
Michael A M, Chiang Mai, Thailand 21/08/2017

We were unfortunate to arrive on the day of a billing system software update that prevent us and all guests from checking in until after 4 PM. Utter chaos at the front desk. We went to the pool where all of the swimmers were dealing with the same situation. At 4 PM the guest before me was given a room key but returned a few minutes later. Someone already in that room. Gave him another room. Then the same thing happened to me. Waited 4 hours to find someone already in the room that we had been assigned. Finally got into our room at about 5. I asked to speak to management but they were "hiding" in the office and wouldn't talk with guests. Left it up to rookie front desk staff to take the hit. The room was OK. Typical of so many hotels that have been refurbished except the bathrooms. Out of date but acceptable. Towels were cheap and threadbare. Nearly worthless. Buffet breakfast was ok. Would I stay again? Probably not. Too many bad memories about check-in chaos. Finally, some compensation from management would have been thoughtful. Other guests suggested complimentary drinks but I didn't even bring it up to management since they were already drowning in chaos and staying out of sight. Stayed August 2017, traveled as a couple https://www.tripadvisor.com/ShowUserReviews-g34618-d9979284-r515335861-Siesta_Key_Palms_Hotel-Sarasota_Florida.html#

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Michael A M - Your review discusses exactly what transpires unfortunately, in a hotel when technical system upgrades take over the day to day handling of keeping track of guest rooms. Of course, the issues you encountered were not normal, as can be gleaned from your review. As for management, many were in the background attempting to address and fix the issues at hand as there were quite a few beyond our control. One would think you would understand that fact since we were truthful about the problem at hand. We apologize for the double check in to the rooms but unfortunately, the mainframe was not dropping the correct information into our local systems hence the confusion with available rooms. It is unfortunate, but it happens.

"best value for your money"

5
366lawrenced, long island, ny, United States 20/08/2017

the overall stay was a real enjoyable experience. the nights sleep to the delicious breakfast to the outside bar by the pool. one mile away from the number one beach in the country, siesta key and best western offers free rides down to the beach and the town.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
366lawrenced - Thank you for the outstanding review! Hope to see you again soon.

"Trip to Siesta Keys Beach"

4
User 19/08/2017

We stayed 1 night because we visited Siesta Keys Beach. Breakfast is included and there's a pool bar! We were very happy with our choice of hotel. Don't bother calling the hotel to book though you'll get a much better rate online.

"Great Hotel"

4
Julia P, Warren, Ohio, United States 17/08/2017

Everything at this hotel was clean and convenient. I asked for two adjoining rooms, and they gave me exactly what I wanted. I was with my elderly mother, and she was able to get around easily because the elevators were conveniently located.

SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Greetings Julia P - Thank you for your recent review and we are delighted we were able to meet your expectations. Hope to see you in the future.

"Not impressed though I do realize many others are impressed"

3
oklahomabiologist, Broken Bow, Oklahoma 16/08/2017

I booked the Best Western based on Trip Advisor reviews (which is always the way I book a hotel). I was a little disappointed with the hotel in several categories though I understand most other places in Siesta Key are more pricey. I travel quite a bit and am easy to please, though there were several things that didn't meet my standards. Pros - very friendly and attentive staff, good continental breakfast - plenty of options and reasonable amount of room to sit, AC worked really well and had a constant fan option, housekeeping (when they showed up timely) did a good job cleaning the rooms, bed soft and comfortable, decent location - quick and easy trip to the beach Cons - Fox news was on 24/7 in the lobby. I really don't want to be subjected to this type of BS while on vacation!!!! A huge turn off as it would be much more appropriate and informative if the channel was on a local channel or the weather channel. I pretty much do not return to any properties or businesses that is showing fox news. The rooms are very outdated and small. There were two of us and almost no space to maneuver around. I couldn't imagine four people in a room!! Sink was outside the bathroom. Bathroom/shower very small. No place to put luggage to where it wasn't constantly in the way. Housekeeping didn't come until 4:30 on two days. This is unacceptable. Sink lighting was very low. If you get a room on the lobby side, get ready for a 7 am wake up call as the trash trucks run WAY TOO EARLY!!! Why not tell them to come later in the day??

"Bed bug in our bed. BED BUG ALERT! BED BUG ALERT!"

2
User 16/08/2017

It was 7:30 in the morning after a very enjoyable day at the beach and at the pool at the hotel. My husband was getting back in the bed and pulls back the covers and we see a bed bug. I jump out of bed and we immediately shake out all of our belongings and repack our things and go to the front desk to report what had happened. When we get there we ask for a manager. The young man at the front desk says that there was not a manager available. We asked when would a manager be in. He says that the manager that is coming in is in training and can't speak to customers. We asked him to call a manager and he wouldn't. So then we proceed to tell him what was going on. We checked out we were not given a receipt. I do not feel my problem was not solved and I will never stay here again. I would NEVER recommend this hotel. Not only did we have a problem with bugs we had a coupon from the rewards program that didn't get applied. Terrible customer service.

"Siesta Key Surprise"

5
utferg, Brandon, Florida 15/08/2017

This hotel is an older hotel that has been renovated! The grounds are beautiful! It has a great pool area with bar and fire pit!! Breakfast area is large and breakfast should make everyone happy! Would use this hotel again.

"Siesta Key vacation"

3
User 13/08/2017

Room was much smaller that I anticipated. I was not awarded Best Western points because I reserved the room on expedia. No one told me this. In fact, it would have been cheaper to reserve the room directly at the hotel. I am a rewards member.

"excellent days"

4
User 09/08/2017

Very pleaseant stay. The service was very good in general, nice people, nice pool, and quiet enviroment all the time but the air conditioner and the humidity of the carpet made me sick. The breakfast was excellent and nice and the parking is large and confortable.

"Nice place to stay"

3
User 07/08/2017

This was a nice place to stay and very close to the beach. It delivered on everything I expect of a hotel, nothing more, nothing less. I expect a clean room and pleasant staff which is why I rated it average as there was nothing that WOW'ed me, With that said, I would definitely stay here again.

"Good for short term stay"

3
174jeanyr, Ocala, Florida 07/08/2017

Hotel room was very clean and quiet. Location was close to everything you need. Staff was friendly. The room is very small. AC is loud as in most hotel window units. The only reason for the 3 star rating is that the bed was very hard. OK, if that's what you like

"GREAT VALUE!!!!"

5
User 03/08/2017

Great hotel, with a great breakfast and great customer service!!! Would highly recommend!! Beds were OK, nothing fantastic, but acceptable!!! Pool area and pol bar were great!!! And free shuttle to Siesta Key!!!!

"Family friendly, great service and welcoming atmosphere"

4
Nicole I, Metro Minneapolis-Saint Paul, Minnesota 31/07/2017

We stayed here for 3 days for an excursion to the beach will visiting my parents who live in central Florida. We were warmly greeted at check-in, and were please with our room. The room was clean and beds were comfortable. We loved the pool area, having pool towels available and the bar area was a nice plus. There is a super comfortable setting area near the pool and plenty of lounge chair and tables. Hotel staff were very attentive with requests and questions. Our breakfast was fabulous with an excellent variety of high quality selections. I would definitely stay here again, my son liked it, age 17, and my parents also were comfortable.

"Best deal around"

4
User 30/07/2017

Clean, and well kept property. But, this is Not a hotel. It is a motel. Decor a bit dated, but it's clean so who cares? It is close to the beaches and shopping. Nice pool (with a bar). Free breakfast is very good, but doesn't open till 7AM. Check out the tiny houses behind the property!

"Our Go-To Hotel"

5
User 28/07/2017

This is our second stay at this hotel and is now our go-to when we visit Siesta Key. We have been visiting the area for three years now. The first year we stayed in Nokomis so we had about a 20 min drive to Siesta Key. The best western is right over the bridge from Siesta Key and is so close!!! It only took us 5-10 mins to drive, park and be at the beach. Making reservations and checking in is always easy. The employees are really nice and helpful. They always give us a coupon for the sand dollar pool bar which we always look forward to grabbing a drink and relaxing after our long drive and getting settled in our room. The popcorn and cookies in the lobby are always a great touch. The free breakfast is amazing and is a huge factor in why we stay. There are always so many options and they change daily so there's always a variety. The pool, hot tub and bar are also a huge factor in why we stay. We love to relax by the pool and fire pit with a drink after long day at the beach. Only thing is sometimes room service did not replenish wash rags or cups, but the front desk always was helpful with giving us them if we asked. Also love how it feels secluded although it is right off the road. We will definitely keep coming back!

"Could've been better"

3
mlarsan2017, Augusta, Georgia 28/07/2017

Found a decent deal online that wasn't too far from the beach. Checked in and the bath/shower had some mold in it. Not horrendous but made us question how thorough they cleaned normally. The toilet handle didn't work. The front desk was very accommodating and offered to get maintenance to take care of the issues. Probably okay for young people who just want a place to sleep and aren't picky about cleanliness. Again, it was not horrible. Just felt uneasy.

"Best Western Plus Siesta Key Gateway - Stay"

4
User 27/07/2017

My wife and I were on a business trip to help save Sarasota Bay and Big Pass for fish and wildlife. We enjoyed our stay even though it was on business as the location was perfect, the pool looked inviting. The hospitality at the front desk was great. We just needed to stay longer to take in the amenities both at the motel and around the location. I grew up in Sarasota and needed to visit more often. Thank you for your accommodation.

"close to siesta key beach"

3
Kathleen C, Key West, Florida 26/07/2017

Positive aspects: Close to siesta key beach, about a 10 min drive; nice pool area with a bar during happy hour times; friendly staff; breakfast was decent with a wide variety of food; free popcorn in the lobby. Not so positive aspects: hotel was outdated, kind of a weird/confusing setup with elevators/stairs; bathrooms need updates badly.

"Can't go wrong"

5
Randy H, Pataskala, Ohio 26/07/2017

Can't get any closer to siesta key, a couple of minutes and over the bridge you go into siesta key. The price is half of what you would pay on siesta key plus the Free breakfast buffet every morning is awesome. That alone saves You a lot. The place is clean and well kept. Staff is pleasant so for us this is a highly recommended place to enjoy your vacation. Be back in May of 18, Thank you Best Western Plus

"Great Get Away"

4
User 24/07/2017

We stayed for 4 nights during a volleyball tournament. Our room was comfortable and clean. Our daughter had to be on the courts early, before breakfast was served at the hotel. They graciously made a to go bag filled with fruit for her to take in the morning. The pool area is nice and we enjoyed the bar and live music. I only wish we could have eaten our take out pizza by the pool. They do not allow outside food or drinks in the pool area, and it was enforced while we were there. I'd stay here again if back in the area.

"Only 1 mile from Siesta Key Beach"

5
JaniceD03, Ohio 21/07/2017

The hotel was very clean and the staff were very friendly and helpful. Nice big outdoor swimming pool. The breakfast had a variety of foods and was very good. The rate was fair for where we were staying. We were only 1 mile from Siesta Key Beach. Very easy to get to and lots of free parking. Lots of restaurants close around.

"Comfort"

5
rjh0219, Buffalo, NY 20/07/2017

Close to Siesta Key and the beach. The price was good, room was comfortable and clean. Has a nice pool with a pool bar. Breakfast included and was good. Definitely would stay here again, only a short 5 minute ride to the white sandy beach.

"Phenomenal service!"

5
User 18/07/2017

Always love staying here! Allison at the front desk is awesome, as is Mark! Thank you for making our stay so awesome! We've been staying here 1-3 nights every year before we can check in to our condo on Siesta Key. Many awesome memories at the Best Western Plus!

"Great Escape"

5
User 15/07/2017

Outstanding service from staff, great breakfast, great pool, and close proximity to the beaches. I just loved the shuttle service to and from the beaches. Tyler and Katie especially made our trip enjoyable by providing dining out suggestions and reserving out spots on the shuttle to the beach. Whenever we needed something they were quick to accommodate our needs. Thank you so much for always helping out with a smile.

"one night stay"

4
909jodib, fort myers, United States 11/07/2017

One night stay . Check in and out were varily easy. It was an easy access location to Siesta key. Advise using the discount card for provide a ride card to get to island as it was hard to find parking, The rooms were clean and comfortable. The Pool and hot tub area are nice and in working order. Got crowded at night. Breakfast was mediocre but they had a variety available.

"Great hotel!"

5
Elizabet T, Mar del Plata, Argentina 11/07/2017

It is a very nice hotel, right in the exit to Siesta Key, what makes you be at the beach in 5-10 minutes by car. Well located, stores just across the street on Tamiami Trail. And the hotel and staff are very nice!

"Amazing"

5
User 10/07/2017

My mom, cousin and I stayed here for a 4 day girls get away. We booked the 2 room suite and it was perfect! King size bed and walk in shower in 1 room, sofa sleeper and tub/shower in the 2nd room. Mini fridge, microwave and table to dine at or play games, etc... the furnishings were New and clean. Had an amazing view of the pool. Pool bar had live music on the weekend, and happy hour drink specials. You can borrow free beach chairs from the front desk if you're headed out to the beach for a day in the sun! Johnnys free ride will take you anywhere on the key, for a tip. I highly recommend staying here. We will be back!

"Bast place to stay in Sarasota"

5
Vincent B, Tampa, Florida 06/07/2017

This is a great location as is it is easily accessible to any place in Sarasota; Siesta Key Bridge is just a short ride and over a bridge. On the weekends, there is live music by the pool during happy hour. The atmosphere is relaxing and the staff does everything in their power to make everything enjoyable. Because of the employee generated atmosphere, other guests seem to be more friendly.

"Roach infested"

1
Aaron W, Lake Mary, Florida 05/07/2017

Went on a sold out holiday weekend. Room was dirty upon entering. There were chips on the floor and trash behind dresser. A roach crawled across my face while sleeping then on my arm. They did nothing.

"Siesta Key 2017"

4
Tarponsprings11, Palm Harbor, Florida 04/07/2017

This is a very nice hotel choice close to Siesta Key and the beaches. I've stayed at this facility several times over the years and under several different franchises. Best Western has done a wonderful job in upgrading the premises. Beautiful landscaping and maintenance. Staff was very friendly at both check in and through the duration of our stay.

"Week stay"

5
Kirsteen S, Glasgow 03/07/2017

First visit to SIESTA KEY - this hotel very reasonable & good value. Rooms clean - bed comfortable & bathroom & shower good. Fridge helpful Pool area very nice with live music at weekends which was great . Offers free taxi service (tip only) to SIESTA KEY. We used it to go crescent beach - good sunset, Good food & music Try the popcorn from reception - tasty. Free parking which we always appreciate

"Towel was soft - bed was not"

3
wildlime92, Cape Coral, Florida 01/07/2017

Perhaps it was just in room 333 but the mattress didn't fit properly and certainly was uncomfortable. The room was clean, the towels were soft but not sure about the spigot in the bath tub. Staff when I checked in and later in the evening were very helpful. The location on Route 41 (back exit gets you out to a light or left turn to Siesta Key) was ideal to go into Sarasota or to Siesta Key. This hotel does have ample room for the breakfast crowd and the food was the normal BW fare but ample and the area was neat, clean and well stocked with food and supplies. Although this is considered a BW "Plus" my average rating is based on the bed comfort and issue with travel card. However, my main criteria for any hotel is "is it clean". Yes, this hotel was clean so if I were in the area I would consider staying here again. For Best Western Rewards members, do make certain that staff handle your rewards properly and that your bill is correct with any BW travel awards.

"overall a good stay"

4
User 28/06/2017

Stayed for 2 nights. Staffs are friendly and helpful. Hot and cold breakfast with good selections. Love the unlimited coffee and popcorn. Very nice pool area. Unfortunately laundry was out of order...

"Cheap hotel"

3
MarcoMan1, Marco Island 28/06/2017

I have been here before and knew exactly what I was getting. Here's the pro's: price,location,clean. This is a budget hotel. You can stay for $120 per night. You are 5 minutes from the beach. The pool is nice and clean. Good happy hour. The rooms are clean. Free breakfast and popcorn in the lobby. Nice TV and cable channels. Cons: It is dated. The rooms are very small and tight. The bathroom is very small. The rooms only are double and king. There are no queen beds at this hotel. The beds are lumpy and uncomfortable. The pool area does not allow you to bring your $9 drink poolside. The bartender told us to put the drinks at the tables. Overall good for people on a budget but you have to be willing to deal with the cons. I won't again. My last visit unless they make some changes.

"Daughters wedding"

5
janwH669TV, Lee's Summit, Missouri 28/06/2017

We were all stressed about the weather for the beach wedding and getting everything ready. The staff helped us on transportation and gave us an extra room for the bride and bridesmaids. All went off without a hitch.

"Pleasantly surprised"

4
User 25/06/2017

The staff is friendly and helpful, breakfast was good and the shuttle to the beach, very useful. Very clean, affordable place to stay for a couple of days. My family had no complaint, we will be back soon.

"Okay Stay"

3
bsar4713, Tampa, Florida 23/06/2017

This appears to be an older hotel. It was okay for the most part. Room was clean and staff very friendly. Did not care that entry to room was from the outside. The decor in the lobby and room itself needed updating. For the area, I guess the cost was okay but for the price I paid, I am use to nicer hotels with entry to room from inside. Okay for a night or two but not long term. Breakfast was nothing fancy, just okay.

"We will be back."

5
Bigradar2015, Boone, Iowa 22/06/2017

From the moment you pull in the drive, it is clear that this hotel is very well maintained. The staff throughout the hotel, pool/bar were very friendly and happy to have us there. We never heard anyone say "we can't do that".

"Very nice property"

5
Meadowlark2014, Hauppauge, New York 21/06/2017

Unexpectedly nice property. Rooms were ok; slightly weathered and small but the pool area had a nice bar and great entertainment poolside. Decent breakfast and very helpful staff. Would use this again if we visited the area. Big plus was the free transportation to Siesta Key beach.

"Anniversary"

4
User 19/06/2017

We booked a room that said pool view didn't get a pool view but a garden pool view which wasn't really a problem the only issue is the extra $ you have to pay to have a room with a pool view and don't get it

"Beautiful remodel, reasonable access to Siesta Key"

5
Joe K, Sarasota, Florida 19/06/2017

We've stayed at this hotel when it was a Holiday Inn, Days Inn and something else, and it was quite acceptable. But this place has been completely remodeled and is superior to it's past lives. The facilities are great (pool bar, breakfast room, exercise room, lobby, etc.), The pool is really nice and the landscaping throughout, much nicer than it was before. The rooms are very comfortable, tv is large and have a comfortable chair. Loved the soft headboard mural over the bed, and the pictures are large and beach scenes (although they could have been dry mounted to prevent rippling from the humidity). Microwaves and refrigerators in each room. Breakfast is fine and the room is beautiful. Best of all, it's a bargain from staying on Siesta Key, which is really right nearby.

"3 days by the sea."

4
User 19/06/2017

The hotel is located close to shops and restaurants and a short walk to the beach. Staff very friendly and helpful. Good position for travelling on to many beautiful beaches, Room really good and complimentary breakfast was best of all 3 hotels we stay at on this trip.

"Average but clean"

3
User 15/06/2017

The room could've used some updating but it was clean. Breakfast was great and seemed to have something to please everyone. The elevators were really stuffy. I wish there was a smoking area so I could've avoided smelling the stench.

"Great Place"

4
User 15/06/2017

We always stay at this hotel when we come to Siesta Key, which is once or twice a year. Love the pool bar, not many hotels have one. Also, the free popcorn in the lobby for in between meals is perfect. Lets not forget the breakfast that is included. The staff is always very helpful.

"Couple getaway"

5
besanceney442, Howell, New Jersey 14/06/2017

Everything was great. Rooms were clean. Beds and pillows were comfy. Pool area was very nice. Loved having the poolside bar with happy hour. Loved the seating area with fire pit. The breakfast was very good and had plenty of choices. It was a great location only a few mins drive to siesta public beach. There were plenty of restaurants within walking distance. Will definitely be back and would definitely recommend to family and friends

"Stay"

2
hotel709, Avon, Indiana 14/06/2017

Noisy room did not get cleaned. I had to ask for towels. Room Air Unit was not working correctly so room was stuffy. The gentleman at the desk did not seem like he knew what he was doing. Breakfast was OK

"Great hotel in Siesta Jey"

5
ddarbytx, Houston 13/06/2017

Hotel very clean and comfortable. Pool very clean with a pool bar and band on weekends. Very friendly staff. Breakfast was very good. Ample parking and the lots are made so cars are separated from rooms facing lots by greenery so cars not noisy in those rooms. I would stay here again!

"Good hotel shame about the "rules""

4
KARLHOPPS, durham 05/06/2017

Stayed here a couple of nights whilst on our west coast road trip. First the good. We had a room with double queen beds and the room was spotless and it felt as though it had recently been refurbished. A good size with all the things you need free safe fridge big tv iron etc. The location is a little off the key probably 3 mile to the village but plenty of options like the companies that offer a taxi service for tips only but beware most expect at least $5 as a min each way with reports that some can be quite abusive if they feel you have not tipped enough. The bar area which is enclosed within the swimming pool area is also lovely with happy hour between 3 and 7 and very reasonable prices and cheaper than what you pay in bars on the key. This is staffed until 10 with live music acts on a weekend and a lovely gas fire feature to sit around on an evening. The bad ( my opinion ) Rules My wife is a smoker and she was banished to the far end of the car park to an area with a bench and cover to smoke. You were not allowed so smoke anywhere else on the property not even the car park. I know smoking is frowned upon now but come on to be treat like a leper is not on plus on a night this area is wick with mosquitos attracted by the light and my wife was bitten numerous times. Also as mentioned the bar closes at 10 and at this stage the bar staff shut up shop which is fair enough to however you are asked to leave and the area is locked so you can't even sit and chat. We were having a good laugh with other guests and abruptly told to leave. There is no where else to sit apart from in side which I personally don't want to do when it is such a nice night. They also insist you do not consume alcohol on the property unless purchased at the bar. The area around the pool is covered by Cctv so why insist on locking the pool area up. At least let guests decide when it's time for bed and due to the fact the rooms have no balcony I found this really annoying. Lovely hotel and grounds spoilt by the "RULES"

"Great Value and location"

5
User 05/06/2017

Great value! Great value! Close to the beach, great location to other shops, Free parking, Free breakfast, Free wifi, Free Shuttle to the beach. SUPER friendly staff! Will go again! Thank you Best Western!

"I like Best Western"

4
Metalworker, Cumbria UK 02/06/2017

Fit for purpose breakfast. Parking. Wifi. Clean. Comfortable. Pool and bar. All included. Close to all the action and a shopping mall with a Panera and Publix. Not far back into Sarasota with all it's Art and boats.

"Clean Hotel Excellent Location"

5
Frances S, Massapequa, New York 30/05/2017

This hotel is very clean with amazing staff. The location is about 6 minutes over the bridge to Siesta Key. There is also a restaurant, Harry's, that is steps from this hotel. Excellent. The Sand Dollar pool bar is great. Katrina, the bartender is very friendly and we found ourselves loving her drinks and company. She made all feel at home and introduced everyone. The breakfast area is very clean and plentiful. Lots of rotating choices. We were there for a week and there was always different choices if we wanted. Rich, who manages the kitchen was always checking to see if everything was okay. Food was hot. This is a older hotel. The bathrooms are a bit small. The grounds are well kept and the rooms are immaculate. We will definitely return to this hotel. Of course the fresh chocolate cookies in the evening are great too!

"Great hotel"

5
73rico, Crescent City, Illinois 28/05/2017

Great room with a comfortable king size bed. Wonderful swimming pool with a great tiki bar next to it. Great breakfast served every morning. The hotel is in a nice area with several restaurants nearby. It is also only 1 mile from the beach.

"Great staff"

5
georgehfc, edinburgh 26/05/2017

We were a group of 11 from Scotland staying here for 7 days on a golf trip from start to finish the hotel staff were great especially at night when we got back late .Hot coffee and cakes where really appreciated , the breakfast in morning was basic but good enough .tip use Jonny taxis from the hotel they take you on a tip only basic we used the pool area and bar you can only use a card or charge to your room no cash . All rooms cleaned every day .small shower over a bath . Each room has a safe easy to use and large tv . Pently care park spaces next to Harry's bar we had a few meals in Harry good pub food very close to the hotel . Also just across from a shopping area with a hooters and supermarkets and behind this area there is a few pubs but rough but safe overall the hotel was good great for short breaks

"Exceptional Staff"

5
J2741SDjohnc, Richmond, Virginia 25/05/2017

Staff was very warm welcoming and helpful. Best complimentary breakfast I have ever seen in a hotel. Clean pleasant room well soundproofed. (Room faced the pool where there was live music. I was concerned when I noted this but I never heard it in the room.). Great experience.

"An excelent choice of hotel"

4
DavyLincoln, Joinville, SC 23/05/2017

Great rooms, great breakfast. A five minute drive to the best beach in the USA. Front desk staff is courteous and helpful. Coffe avaiable all day, with pop corn, and cookies. Good pool, but who wants to stay in the pool, with Crescent beach a few minutes away?

"Location location location "

3
User 23/05/2017

We didn't stay here after all. When we arrived at 2:00 the desk informed us the room wasn't ready and wouldn't be until after 4:00. The hotel is on a major road in a rather industrial area so there's not much to do while waiting for your room. This isn't in the beach area of Sarasota and there's no water access. We drove to the Sarasota marina and after 2 hours and the room still wasn't ready we cancelled and went to Orlando. At least we didn't get charged for the cancellation but why would we when they couldn't get the room ready ?

"Very nice."

4
HDD_9, UK 20/05/2017

Good location with plenty of eating options within walking distance. Comfortable room and spotlessly clean. The reception staff were very helpful, as was Katrina at the poolside bar. Nice simple and plenty of choice breakfast. All in all a very nice place to stay.

"Amazing service and great location!!!"

5
User 19/05/2017

After Mother's Day i enjoy 4 days at the Best Western.....room was nice and clean.... excellent customer service...front desk nice and friendly....delicious breakfast full in options and the best many restaurants around !!!!!! I'll be back for sure

"Nice Trip"

4
Mrsh511, Long Island, NY 18/05/2017

Nice stay, nice room, good prices, especially for the location of how close to Siesta Key. Pool was very well maintained. Price included breakfast which was pretty good. This hotel was a very good value.

"Good-but could be better"

4
Vintago, Bailey, Colorado 17/05/2017

My wife and I stayed here for five nights the first part of May 2017. Overall it was a good experience. Above I gave this B/W a 4 of 5 rating but 3 1/2 stars out of 5 would be a little more accurate. The location is great. Lots to do close by. Restaurants that are near and access to some of Siesta Keys awesome beaches make it an ideal spot geographically. Hotel staff were great and friendly. The room itself was clean and everything worked. The exception to this was that the bathroom could have been cleaner especially if staff had looked behind the bathroom door. Some caulking on the floor near the tub base was missing and in need of repair or replacement. The king sized bed we had was very comfortable and the pillows might have been the best we ever experienced at a hotel. The air conditioning unit worked well and kept us comfortable at all times. In the end we had a good stay here and I would recommend this B/W to others but this hotel would have to do a little more to earn a justified 4 star rating. The pool was very nice and the pool environment was great. A pool side Tiki Bar is a nice touch as well. Only problem with the pool and Tiki Bar is that it closes every night at 10pm sharp. I think 11pm would have been better. A full breakfast is served every morning included in the room charges. This is great and we ate here all but one morning. Eggs, sausage, biscuits and gravy, juice and coffee and fresh fruit served daily with some variations. Never saw bacon which would have been a nice touch. We did appreciate our morning breakfast experience here, however. The advanced internet price was reasonable for our stay. All in all our stay and experience here was satisfying. Tip: If you have never been to Sarasota Florida or specifically Siesta Keys be sure and put this way up on your bucket list of beaches and places to visit. Great food, friendly people, and FANTASTIC beaches just waiting for you to experience and make great memories.

"Great Hotel!"

5
GrammaLori6, Sandusky, Ohio 15/05/2017

We needed a place to stay for a family wedding. It was just the 2 of us so instead of renting a condo, we opted for BWSiesta Key Gateway. Loved the varied hot breakfast each morning. The staff is great including maintenance, front desk, outdoor bar & the breakfast cook.

"nice hotel!"

5
carolyn56, Mass 14/05/2017

This was a great property and area! staff was very accommodating and friendly! The rooms were very clean and updated! breakfast was great! Mattresses need to be updated but other than that no complaints!

"Great for a few nights.....no longer"

4
topgun1953, Bolton 12/05/2017

As part of our Florida road trip we stayed here for 3 nights. The hotel is of an older style. Overall the hotel has many plus points and our stay was good. + Rooms are clean + Great pool area with free towels that are changed at regular intervals. + Complimentary breakfast + Plenty of free parking On the minus side * Rooms are on the small side so 3 days maximum would be my preference. * Not keen on the clothes hanging space (no wardrobes) being next to the toilet in the bathroom. * Try not to get a room near pool area if you are someone who goes to bed early as it can be noisy late on as the pool area bar is open until around 11:30. * Breakfast was very very busy on the Saturday with a long line of 10 for the toaster (1 had broken down). = The beach is fantastic with facilities right on the beach.10-15 minute drive takes you onto Siesta Beach with the finest sand you could hope for. = Harry's sports bar next door is great. Food excellent as well as variety of beers and sirits. = Longhorn Steakhouse across the road does great steaks at reasonable prices FINALLY AND NO FAULT OF THE HOTEL OR STAFF Thanks to those in room 128 on Friday May 5th our night was a nightmare from hell ( I assume you will be the kind that never reads Tripadvisor so the message will never reach you but I have to get it off my chest!). Banging doors....whooping and hollering...in and out of the room.....different people coming and going....even tried to get into our room (130) until they clearly realised the key wouldn't work.....all until 04:15 am. Luckily they checked out after 1 night because I would not have stood for it again There.....off my chest! Don't let my 1 night's experience put you off. This hotel is perfect for beach or a few nights stay. Would definitely come back.

"Very nice stay"

4
lbcakes, Bristol, R.I. 11/05/2017

We found this Best Western to be clean and the beds were comfortable, but we were very disappointed in the size of the rooms. They were very small, and the sink and vanity were outside of the bathroom which was inconvenient. We were also a bit disappointed in the breakfast, particularly the eggs. They were pre-made and rubbery, and the biscuits were dry. It was in a good location, and the shuttle service to the beach and village were ideal. For just a couple of bucks, they will take you anywhere on the key.

"Not all it's advertised to be"

3
mbcuquejo, Cape Coral, Florida 11/05/2017

My husband and I decided to take a weekend and go to Siesta Key in Sarasota, Fl. Hotel on the internet looked to be very nice, but in my opinion needs work. It is an old hotel that is gradually being remodeled. Pool area is very nice, rooms still need upgrading the beds are HORRIBLE, need new mattress. Location is excellent within a 2 miles of the beach, hotel has free shuttle service to the beach and square where all the action is, restaurants, bars, shops, etc., only have to tip the driver. This was very convenient. Our room did not get done on the second day we were there, according to them too busy, had to go to the front desk to get towels, coffee, etc.

"Stopping through on the drive back to Texas"

4
vanderfordgayle, Houston, Texas 09/05/2017

Front desk person- Scott- is awesome! Such a nice guy, great customer service! He's a gem :) We checked out at 6am , way before breakfast was served and he ran and made us a little goody bag for the road! No other place would have even offered that! We just figured we'd stop down the road, and this allowed us to drive a few hours before having to stop! Great job!

"Great Location"

4
Orlando G, Miami, Florida 09/05/2017

So close to the beach and the hot spots. The hotel is clean and welcoming, the front desk staff is friendly and efficient, they have a pool bar with live music and an included breakfast that is very good, nice set up and presentation. They offer free shuttles! this was great! we parked our cars when we arrived and didn't get back to or use them until we check out (3 days later), how convenient! we went to the beach (that was packed) and didn't have to deal with finding a spot or have to pay for it, then at nights we went to eat, have drinks and fun with no need to have a designated driver, just call Johnny's and they come to pick you up and drop you off. The drivers are super friendly (good job Larry) they work for tips, so treat them well, they deserved it.

"Kevin went above and beyond"

5
User 08/05/2017

We were stranded for a night and Kevin got us a room and took AMAZING care of us. He's an incredible worker with excellent customer service and made the experience very pleasant. He even went out of his way to give my sister's tired baby some milk. We're definitely coming back and hope to get taken care of by Kevin again

"Review"

4
User 04/05/2017

Good place to stay. Near beaches and shopping. Hotel was a bit noisy. Breakfast eggs were not hot. Sarasota is a wonderful holiday town with lots to do and see. Weather seems to be always warm and sunny.

"Great location, great staff"

5
673teresa, Marietta, Georgia 03/05/2017

I've stayed at this hotel a few times over the years. The beds are SO comfortable! When we checked in late last Friday night, the clerk had our paperwork ready, we signed, got our room and Wifi codes and went right upstairs. We were facing the pool and it was not noisy at all! The A/C was slightly noisy and the bathrooms are very small, but who stays in their hotel that much in Sarasota! Check out was just as easy as check in. The free breakfast was actually very good. We'll be back!

"A Great Stay!"

5
Paul O, Culver City, California 03/05/2017

Great location and shuttle to the beach! Nice breakfast, pool and room. Attentive and helpful staff. Very impressed and didn't realize how BW Plus has improved it's facilities! We will be making a return here and at other BW Plus hotels!

"Meh..."

2
mom2mjnc, Woodbridge, Virginia 02/05/2017

We finally found the hotel after missing it twice. Very weird entrance... When we arrived to check in there was assistant manager at the front desk and a front desk clerk. The front desk clerk I was flipping through some papers while the assistant manager was on the computer. Apparently she was reading some reviews because she then called the clerk over and said Tyler, this one is about you. He then walked over and started reading the review. Meanwhile we're still standing there trying to check in. After a few moments the assistant manager asked if she could help us. And then checked us in. No hello. No welcome. No smile. No hospitality in this place... The room itself was fine it was clean and the bed was comfortable. But the bathroom! Old, old, old! There was no closet. Just a clothes bar in the bathroom. Right next to the toilet. Gross exclamation point I don't want my clothes hanging right next to the toilet! That is disgusting! There were two bath towels and two hand towels and 2 washcloths. That was it. Maybe there was a shortage of towels.? I don't know. The ironing board was a tiny little tabletop ironing board. Really? And ironing board costs $15. We were going to a wedding. It is very difficult to iron wedding clothes on a tabletop ironing board. Breakfast in the morning was good. Although the tables were not cleaned very quickly... And I had to wipe off my own table.

"Needs a little work"

4
Altrips, Connecticut 01/05/2017

I've reviewed this hotel before and I gave it at least 4 stars because it's generally good in many ways. Staff is friendly, poolside staff great, etc. This visit I noticed that there is bubbling in the ceiling of my room. And the artwork is dated. And instead of putting 4 large pictures in the two double bed bedroom, how about just 2... Otherwise, it's quite comfortable and in a convenient location.

"Near the beach, near good restaurants."

3
Barbara0414, Munster, Indiana 27/04/2017

This hotel is close to the beach, but it's not easy to get to due to traffic. The hotel is by today's standards average. Rooms were clean, but small and out dated. Breakfast was poor, the pool looked nice, but we never used it. Staff was friendly.

"Relaxing place to stay while visiting Fort Myers and Siesta :Key"

5
seagrove97, atlanta, ga 27/04/2017

Absolutely loved this Best Western Plus. We have stayed at the Best Western Plus in Brooklyn, NY and found this hotel in Sarasota to be just as wonderful. Clean room, very quiet, comfortable beds, awesome breakfast, great location, and beautiful landscaping. So close to the beach and great restaurants nearby. Felt very safe as well and would definitely stay again.

"Fun time in Fl"

5
User 26/04/2017

Great location to drive to beaches. Near several good restaurants in walking distance. Easy to locate by car, not far from airport. Desk ervice was friendly. The free breakfast had several decent choices of hot or cold food and beverages.

"Vacation"

3
Wvfan05, Winchester, Virginia 25/04/2017

Hotel is only about 1.5 miles from the beach but it takes about 15 minutes to get there due to traffic. First room we had was older and the air conditioning and fridge did not work. Told staff and was moved to a better room.

"Great deal!! Very affordable!"

5
lalawright2016, Rocky Mount, Virginia 24/04/2017

Great hotel and not far from the beach. Walking distance to lots of restaurants and store. The staff was very friendly and helpful. The breakfast was amazing every morning!!! Pool area very pretty also.

SiestaHotelMgr, General Manager at BEST WESTERN PLUS Siesta Key Gateway, responded to this review
Greetings lalawright2016 - Thank you so much for letting us know we exceeded your expectations. We hope we have the ability to host you again in the future.

"Good location and rooms"

4
echilds845, Lake Wales, Florida 20/04/2017

Unpleasant front desk staff. Not helpful or friendly. Fantastic lounge area and staff! I would definitely stay at this hotel again. I did not find the free transportation to the beach to be very convenient.

"Wedding party"

4
203beverlys, Constable 20/04/2017

We gathered for a wedding on siesta key beach. Very convenient. Had a great time. Walked to boat house to eat three times. Convenience of grocery store and other amenities. Continental breakfast was convenient.

"Not very welcoming!"

3
lucky1135, Bethlehem, Pennsylvania 17/04/2017

On my reservation, I indicated we would be arriving about noon and would like an early check in. When we arrived - 11:30 - after an extremely early and long travel morning, we were NOT warmly greeted. Margaret at the front desk brusquely dismissed my early check in request with "check in is at 4." When I again indicated my request, she very rudely said that the earliest would be 2:00. I was tired and travel weary, and asked what we were to do and she told us TO COME BACK LATER. I was dumbfounded. We were being flicked away like a bothersome fly?? There was NO "I'm so sorry, can I have your number and we'll text you as soon as we have a room available", no "gee, we can store your luggage here" or "why not spend some time at our pool lounge?" nothing. Just go away and come back later. Totally flabbergasted, I was the one who asked about luggage holding and an area to change from our heavier clothes to more appropriate Florida gear. It was as if I was asking Margaret to pay for my stay. Her cold, abrubt attitude TOTALLY put me off from this hotel from the start. We drove around Siesta Key and found a LOVELY, warm, welcoming cafe for lunch. We returned to the hotel at 1:00, where a different front desk person checked us in without a blink. Our room was a King, and faced the parking lot. The bed was not comfortable at all - and my companion agreed. The walking path between the foot of the bed and the dresser - desk area was very tight. There was a good amount of countertop at the sink area, and we both felt the storage for clothing and suitcases was just okay. It was a guessing game each day upon our return as to how made up our room would be. Some days the decorative bolster and bed quiltlet were on, other days they were on the floor. Parking was iffy as well. Granted, this was Easter break, so the hotel was full. In addition, we did not use the free beach shuttle .... and athere is NO printed information on it either, so make sure you ask someone if you plan on using it. Our stay wasn't all bad. KUDOS to Stacy, the breakfast hostess who kept the breakfast choices stocked, hot and always with a cheerful demeanor, despite being short handed. The pool area was very very nice, with a large deck, shade, and the popular fire pit and surrounding cushioned outdoor furniture/umbrellas. Did not order from the bar, and was a bit disappointed to discover that the 'live music' was only from 3 to 6 p.m. VERY strange! All in all, there are many other hotel choices in the area, which I will be looking in to for our next trip down. As my friend said to me after hearing of my experience .."It IS a Best Western after all." It wasn't a great stay, but not totally a bad stay either. Just Average.

"Excellent Customer Service!"

5
kimekah, Carmel, United States 17/04/2017

The staff at this particular hotel was exceptional. They were attentive, accommodating, friendly, welcoming, and patient. More specifically, the culture of the hotel is evident in the dealings with their front desk staff. They consistently showed kindness, created joy, took ownership, and did more. I will seriously consider Best Western's in the future when compared to our most frequented Marriott hotels. Kudos to the Management Leadership Team!

"Overall, great time and will be back!"