BEST WESTERN Plus Santa Marta Hotel,  Santa Marta

4.5/5  - based on 49 guest reviews.
Calle 24 Nro. 3-65, 470007, Santa Marta, Colombia - See map
+57 5 4377000 +57 5 4377002



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 49 traveler reviews
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The Best Western Plus® reaches the Colombian Caribbean with the opening of its new hotel in the city of Santa Marta, the Best Western Plus® Santa Marta Hotel. In an imposing tower located in the business and commercial development area of the city, 126 rooms are available from which you can enjoy a view of the marina and the unbeatable panoramic city. Infinity pool on the top floor, four meeting rooms, fitness center and a business center complement this new option of accommodation in the city. The city of Santa Marta is located on the shore of the Bay of Santa Marta on the Caribbean Sea on the foothills of the Sierra Nevada whose peaks can be seen on clear days from the beach. The capital of the department of Magdalena, which was founded in 1525, is one of the oldest cities in South America.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 49 guest reviews
Business Business 11
Couples Couples 22
Family Family 8
Friends getaway Friends getaway 7
Solo travel Solo travel 0
Sleep Quality
BEST WESTERN Plus Santa Marta Hotel,Santa Marta
  • 5
    « Very nice and clean hotel, good location »

    We stayed in a double room for three nights and enjoyed it very much. While not located directly in the city center the hotel is well within walking distance of the hot spots around parque de los novios. Some people in previous reviews complained about "paper thin walls" which is not entirely wrong - you do hear the sounds from people in the hallway, neighboring rooms and even the elevator ping several doors down but this is something we found to be a common standard in Colombia. All the places we stayed at had this problem yet this was the quietest and most relaxing nights we've had so far because you cannot hear the noise from the street and (maybe due to low season) there wasn't much other disturbance. The rooms are of normal size and very clean, we felt extremely comfortable. The roof top pool is a little highlight, but don't forget to bring sun glasses ;-) The staff was very friendly and helpful no matter what we asked for. I'd recommend this hotel to anyone who is looking for a clean, high-level western-standard hotel.

    « Good location, great hotel »

    This is a new hotel, must have like 9 months. Cozy and clean rooms, great breakfast, friendly workers. Has parking included in price. The pool is not that deep (1mt), but is nice for relaxing, with a bar, a lounge and music. One block away from old town. Have stayed here twice and both were excellent experiences.

    « Excellent price and location. »

    This is a great hotel with really nice bedrooms and a very convenient location near downtown. The only downside thing I can say is that the pool is not deep enough, water won't come up your weist in any point.

    « Magnificent travel experience. »

    Staying at Best Western Plus Santa Marta was a pleasant surprise from beginning to end. The room was extremely comfortable, great tv, beautiful bathroom, great bed and matress, great fridge, fantastic view, excellent air conditioning, and superb cleanliness. The view of downtown Santa Marta is wonderful, the port of Santa Marta is completely visible. The pool on the top 16th floor is magical and the view from there of the rest of the city is enchanting. All personnel are all very helpful and friendly from the people in the reception all the way to the waiters at the lobby restaurant. On the fifth floor they have a business area with a printer, which suited me perfectly to make copies at any time with no inconviniences at all. It was a great stay with sensational meals and comfort.

    « Quality stay »

    The first night, there was a problem with the electricity in our hotel room, which was quickly resolved. The next morning, my wife locked the door to the bathroom, which could then not be opened for some reason. Someone from the staff came up and quickly got her out. We chalked it up to problems that could happen anywhere at anytime and not something specific to Best Western. They hotel gave us a gift basket of food with a note apologizing for the inconveniences. They could not have been more courteous and helpful during our stay. The "business room" on the fifth floor saved me during a surprise business-y thing I had to complete during my vacation. Also, the staff helped me out by scanning things for me at the front desk and emailing them to me when the scanner stopped working. Overall, the staff bent over backwards to make us feel comfortable. We loved this place. Some other reviews mentioned problems with sound-proof rooms. We never had any issues and in fact, the room was DEAD QUIET, which was a welcome change to the noise around Parque de los Novios.

    « Great Hotel »

    Had a brilliant 3 week stay (minus 2 nights for visit to Palemeno). Hotel very new, very modern, very clean with great guest service on every occasion. Initially booked for 3 nights but liked it so much booked for rest of holiday. Staff very friendly, helpful and accommodating, had 3 different rooms - wanted to get as high as possible so moved up at every opportunity until hit floor 15 where we stayed. Bedrooms big - biggest bed ever and very comfortable. Safe in every room, good maid service, bathrooms good with towels changed on demand. Best of all most days we had the pool at the top and the sun terrace to ourselves- was like our own private pool. Gym well equipped. I had my birthday out here which they must have picked up from my passport and at breakfast they made a special effort with HappyBirthday and chocolate cake. Very nice touch Free wifi throughout hotel which was great.

    « Seems to be built of paper and glue, and barely opened 4 months »

    4 night stay, Room 1114, Sept 1-5, 2016. A stain on the bathroom ceiling upon arrival hinted at a previous plumbing problem from upstairs. The first 3 nights, the water on the bathroom floor was tolerable and able to be absorbed by a towel. It's South America, after all; standards are low. At 1am on the fourth night, all hell broke loose and the bathroom had a torrential downpour. A call to the Desk and, voila, we're asked to pack up everything at that hour and move to a new room. The topper: the next day at checkout, there was no apology, no compensation, nothing mentioned about the sleepless night this problem caused. I expect better from an int'l chain such as BW, and called HQ. They said they'll send a card w/ credit for a night's stay. I ask myself, "WHY would I go back there after the complete lack of local sympathy for the problem they caused?". On the plus side, the b-fast buffet was good and included in the price and the pool has a great view from the roof. I would not trust this building as a safe one based on this experience. Built quick and cheaply.

    « New snazzy hotel in Santa Marta »

    Only four months old, the Best Western Plus in Santa Marta is a cosmopolitan and modern hotel. Perfect before and after a long trek in the Colombian jungle. Big comfy beds. Spacious, clean rooms. The bathrooms are modern and clean. They don't have all the high end amenities (USB charging ports etc) but hey, it's classy enough. Breakfast is a buffet but a little so so.... it's only average at best. Space is cramped in the cafe. Staff are friendly but check-in is tedious. The roodtop pool, though shallow (1m), is great and the view is sweeping. The gym is well.... not much unless you like a treadmill and a bike. Wi-Fi is free and pretty quick. Good place to stay in Santa Marta. Recommended.

    « Great new hotel »

    Great, It is a modern hotel in Santa Marta, clean and with services like wifi, pool and gym. We had a great time in the hotel you would highlight the staff attitude, there are not problem related to noise from the street.

    « Disappointing stay »

    We were particularly keen to stay at this hotel during our trip to Santa Marta due to the 'sound proof rooms' advertised on the website. We were anticipating an early start every day including a one 5am wake up for a flight. First the pros: we found the rooms were large, clean, secure with huge, very comfy beds. Most of the staff we encountered were lovely and very helpful in assisting us to plan our excursions to Tayrona and Minca. The hotel's location is good, close to the centre of town where all the bars and restaurants are. The hotel's rooftop pool and adjacent bar are fantastic additions. The cons: First, there is definitely no sound proofing in this hotel. When we checked in we very quickly asked to move rooms because of the level of noise from the traffic outside, despite being on the 8th floor. We were moved to a room on the 14th floor only to be kept awake every night by the thumping bass from a local nightclub which didn't close until 3am. Whilst we appreciate that nowhere is silent, it is deceitful to advertise a hotel as 'soundproof' when the rooms aren't even double glazed, let alone void of any outside noises. We wouldn't have booked the hotel had we realised how little sleep we would get due to the noise. When we raised this with the staff they said they had frequent complaints about the noise from this club. Second, after a really long day spent hiking and then swimming at tayrona we arrived back to our hotel to find no water in our room whatsoever. When we managed to get hold of someone to discuss the problem we were told there was an issue throughout the hotel and there would be no water for at least an hour. At no point were we offered an apology in spite of this eating into our evening. Third, we kept finding that the water, when it was working, ran a funny orange colour which looked like excrement. Although we recognise that there are many positives to this hotel, our stay was unfortunately ruined by the lack of sleep caused by the noise. We're a young couple in our twenties and have stayed in hostels guest houses and hotels all over the world yet we both agreed that this hotel is possibly the worst for noise disturbance we have ever encountered. For a supposedly sound proof hotel that is by far not the cheapest in town this was more than disappointing. We would recommend that others go elsewhere, as there are plenty of alternatives in Santa Marta and around.

  • 5
    « Great, brand new hotel »

    This is a brand new hotel near the city centre/old town of Santa Marta. 7 minute walk to the cathedral. Staff is lovely, rooms are spacious and very clean. Beds are very comfy! There is a roof top bar, pool and fitness centre also on the top floor. Free, fast wifi.

    « Great service, great wifi! »

    We came to Santa Marta for 2 nights before going to Parque Tayrona. Best Western is a new hotel with new staff, new rooms. Wifi was great in the room so we could work during the day. The staff was extra friendly and helped us get taxis, a bus and basically were very nice. Miguel, the bellboy was the best :) it was a bit cold in the hotel and windows didn't open but everything else was great for this location! The pool on top is cool as well!


Getting to the hotel ...

All directions
·From: NORTH. From the port society to downtown. Take First Avenue until 22nd Av. Santa Rita, then turn left. When you see the first traffic lights, at the corner turn right and walk two blocks. Turn right again and you will see the Banco de Bogota building, next to that building you will find the Best Western Plus® Santa Marta Hotel. ·From: SOUTH. Starting from the Simon Bolivar International Airport take the Troncal del Caribe Highway, turn left at the ZUCA Gas Station on the way to El Rodadero going through the street you will take Ziruma Road passing next to the military command Cordova on the fourth avenue until the traffic light at 24th Street. Turn left, you will see the Banco de Bogo...

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