ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Pepper Tree Inn, Santa Barbara

4.0/5  - basé sur 1447 notations.
3850 State Street, 93105-3112, Santa Barbara, United States - See map
Best Western Plus Pepper Tree Inn - Hotel Exterior at Night The Best Western Plus Pepper Tree Inn is ideally located in the center of Santa Barbara. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Pepper Tree Inn! California comfort at its best awaits you when staying at our Best Western Plus Santa Barbara. This Santa Barbara hotel is near miles of amazing California coastline, live theater and concert venues. Explore the local beaches and harbor near our large resort-style hotel with two pools, lush gardens and plenty of amenities. Your Best Western Plus Pepper Tree Inn features a convenient location close to beaches, Santa Ynez Valley wine country, and downtown shopping, dining and theater. At our Santa Barbara Best Western Plus, guests enjoy many amenities with onsite dining, pools, spa, massage room and upscale bathroom amenities. Conveniently located on upper State Street with easy access to Highway 101, the Best Western Plus Pepper Tree Inn is adjacent to the upscale, open air boutiques and restaurants of La Cumbre Plaza. We are minutes from downtown Santa Barbara, the Goleta business area, the University of California Santa Barbara and many beaches. The Best Western Plus Pepper Tree Inn is a casual resort style hotel with 150 well-appointed guest rooms surrounded by pools and garden courtyards. Guest room amenities include complimentary high-speed wireless Internet, weekday newspaper, flat screen television with complimentary HBO®, a DVD player with complimentary movie rentals, complimentary bottled water, whole fruit, cookies, coffeemaker, refrigerator, iron and ironing board, wall safe, hairdryer, bath robes, air conditioner and phones with data ports and voice mail. Many rooms are equipped with microwaves. Our friendly staff welcomes guests, whether on vacations, business travel or romantic escapes. You'll feel right at home with spacious rooms, luxurious bedding and plenty of space. Enjoy the best of California at a great value. Location is key, and our Santa Barbara hotel is perfectly situated so you'll be close to all area attractions. Reserve your room at Best Western Plus Pepper Tree Inn today! Enjoy your stay.

Best Western Plus

Hotel Pepper Tree Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1447 guest reviews
NOTE ISSUED
Excellent
557
Very Good
597
Average
207
Poor
56
Terrible
30
REFER TO NOTICE
Business Business
106
Couples Couples
521
Family Family
493
Friends getaway Friends getaway
129
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very happy stay!"

4
26/10/2018

One needs to remember that the Santa Barbara area is very expensive, especially during peak seasons, weekends and/or summer months. That being said, just recently spent a night at this hotel in what we thought was going to be the "off" season. Although the town was very busy, the hotel was somewhat busy and it was a mid week stay, however, the weather was great, warmer than usual for this time of year. The king room we had was a very good size on the second floor with a nice view of the courtyard and pool area. Roomy size patio for relaxing too. Had a very good nights sleep due to the extremely comfortable bed and pillows and the room being very quiet and peaceful. The bathroom area is a little tight, but everything is clean and well cared for and the staff was very helpful. Would absolutely stay here again!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you Lifeisonetrip for taking the time to let us know about your recent stay. It is so nice to read of your appreciation of our efforts to keep the hotel clean and well cared for. My team strives to ensure that the hotel presents itself the best as possible to our valued guests. We would absolutely appreciate the opportunity to welcome you back. See you sooner than later, Chivaun.

"Great place to stay"

5
21/10/2018

Best Western Pepper Tree was a great place to stay while I was in Santa Barbara. The pool, guest room, and other amenities were really nice - one thing I really enjoyed was the fresh fruit they provided every day. Highly recommend staying here for business or leisure.

"Not all bad"

3
19/10/2018

An older hotel that's starting to show its 35 years. My wife & I agreed that the owners were making a modest attempt to maintain things, but a major remodel can't be too far off if they want to keep their franchise. I would have to rate this hotel as below average for my taste. I may have paid less than the competition was asking on this night, but I got what I paid for.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you Ken K for your feedback. We appreciate hearing from all of our guests. Please note that we are in the process of updating our guest rooms with new carpet, furniture and bathrooms. The Pepper Tree Inn is part of the Santa Barbara Hotel Group collection of hotels. If the Pepper Tree Inn is not what you're looking for please consider one of our fine sister hotels at sbhotels.com where you will variety of choices throughout the city. Enjoy a nice day, Chivaun.

"Thank you for a great stay!"

5
15/10/2018

After staying here about 6 weeks ago I brought my family this time for a short vacation. We were kindly upgraded to a room by the pool. We slept great and loved stepping out to the beautiful well-kept grounds and pool. Front office staff was great and efficient. I loved being able to walk to Starbucks, Macy's and Panera. Can't wait to come back in a few months! Thank you!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
kat503, Thank you for bringing your family back to enjoy a short vacation. We hope you have a little longer visit next time you stay with us. See you soon, Chivaun.

"General manager doing an amazing job"

5
13/10/2018

Property has been a highlight in Santa Barbara for decades. Very clean throughout. Though it is not near the beach, it is a great starting point for anything in the area-UCSB, downtown, oceanfront, shopping, etc. Only minutes from airport or Amtrak.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you Passenger36140 for your kind words. It is a team effort to maintain our hotel to our high standards and it truly is our pleasure to ensure that our guests enjoy a comfortable and memorable stay. I hope to welcome you back soon to the Pepper Tree Inn. Sincerely, Chivaun.

"Best Western Plus is definitely a Plus!!"

5
11/10/2018

The service, the absolute beauty of the property, cleanliness and location make staying here a pleasure. The staff is great and go above and beyond to make the stay as easy and memorable as possible. That's why we return each time we visit SANTA BARBARA!!

"A good nights rest"

4
06/10/2018

On a trip from San Diego to SF you need a good nights rest. This place meets this requirement perfectly. Great check in, central location and plenty of parking plus two swimming pools. The rooms are clean, practical but outdated by 10-15 years. Not essential! Seems a bit overpriced, however.

"Homeymoon"

2
06/10/2018

Firstly, we were greeted by a guy who said he put champagne in our room because it was our honeymoon. There was no champagne, shower didnt work, tv didnt work and a cockroaches. Not a good spot. I'm not sure if i would recommend this place again. Most of the things in the room did not work. After a 6 hour drive we didnt really care. But i would not recommend it. Although, Santa Barbara is beautiful ??

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Colin-303, Thank you for the opportunity to understand your recent experience. We appreciate receiving feedback from guests which enables us to understand areas in which need addressing or that we can improve upon. We take notification of insects in guest rooms very seriously. I can assure you that our Executive Housekeeper and his team have addressed this issue and found no evidence of insects in any of the rooms. Please note that our staff consistently strives to maintain our facility to adhere to our high standards. As with all facilities, there are unfortunate maintenance issues that arise. When notified and given the opportunity our staff acts swiftly to address any unexpected issues with the objective of maintaining the comfort of our guests. Please accept our sincere apology for this isolated incident. We hope that you will continue to consider the Best Western Plus Pepper Tree Inn during our next visit to Santa Barbara. Sincerrely, Chivaun Clark

"Great welcome and lovely facilities"

5
03/10/2018

We stopped in for a one night stay on our way up the coast. What a pleasant surprise! This is an older style motel but very well presented and clean with complimentary tea, coffee & fruit in reception. What made it stand out for us was our welcome by Spider on reception who is a real asset to this motel. He allocated our group two adjoining ground floor rooms so the kids had easy access to the well maintained pool and gardens which made things very easy. We got take away from the mall opposite and sat in the gardens which was a real bonus after a day on the road and just enjoyed the peaceful atmosphere. There is also a lovely fire pit adjacent to another pool and two hot tubs. The guest laundry was clean and inexpensive. The rooms are definitely older but they take a lot of pride in looking after their guests and facilities. If Spider is in reception get him to give you some local tips.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Rachel P, Thank you for acknowledging "Spider" (Geno) and his efforts to ensure that you enjoyed a nice stay. He is a hospitality super star and we are lucky to have him on our team. Our location across for La Cumbre Plaza really does offer up convenient dining options within waking distance allowing our guests the opportunity to relax in our beautiful garden courtyard. Please note that we are in process of renovating our guest rooms with new furniture, carpet and bathrooms. We hope you return and experience our updated rooms and our tried and true hospitality. Sincerely, Chivaun

"Wish we had longer!"

5
03/10/2018

Stayed for one night during our drive from San Fran to LA and wish we'd had longer! The room was huge with a king sized bed which was very comfy, large balcony over looking the pool and just a great vibe to the whole place. We didn't get to use the pool area but it looked lovely, plus there was free parking and a great little bar on site too. We'd absolutely book here again if we ever came back to Santa Barbara

"MUCH NICER THAN WE EXPECTED"

5
28/09/2018

From check in (fast, friendly, efficient) to amenities (Mexican restaurant, bar on site;) shopping space in lobby with tastefully chosen items, comfortable rooms with complimentary water and fruit ,to the plant bedecked pool area and patios hung with flowering vines, this is an exceptional hotel. It is a little way from downtown ($12 Uber), but across from La Cumbre Mall with a wonderful seafood restaurant (LURE), and just up the street from our favorite neighborhood bar, Tee Off. We loved this hotel and will be back, hopefully soon.

"Good value for money hotel"

4
28/09/2018

I stayed at the hotel with my family of 8. We had 2 rooms close to each other, and both rooms had terrace. The rooms was very clean and comfortable. The kids used the pool sevel times and it was very good and heated. In the evening there was a fire place outside where we sat and had a beer. There is a couple of restaurants close by, and a shopping center across the street. We where pleased with the hotel and us highly recommended from us..

"Ok hotel "

3
27/09/2018

We stayed here for three nights. The hotel was OK, the room was clean and the bed comfortable but overall the rooms need a major update. The bathroom was not very nice, very old fashioned and the room could do with the "old peoples home" type chairs removing. The pool area was nice. No breakfast available but there is an adjoining restaurant where you can get some. There are also restaurants opposite, along with a Macy's and other shops. The main area and beach front is a drive away. We wouldn't choose to stay here again, but its OK if you are happy with a basic hotel that needs updating.

"Better than we expected!"

4
25/09/2018

We only stayed for one night but our stay was very comfortable and we were blown away by how lovely it was! Staff were helpful and were able to provide us with information about the local area. Rooms were of a very good size and were clean. We were also able to park the car right outside our room! It was so easy to park the car on site close to your room. We didn't use many of the facilities on site but there is a swimming pool and restaurant. There were lots of amenities across the road and nearby. We had a very pleasant short stay but would stay here again!

"Close to Sansum"

5
21/09/2018

Being a Sansum patient, I frequently need a room for the night, as my appointments run late. I don't like to drive home to Pismo much later than 3pm, or so. Nice that you give me a medical rate. Nice that the room is quiet and comfortable. Thanks!

"A nice hotel. Far from the center though "

4
19/09/2018

PROS - The hotel is clean and they offer free coffee and snacks. It has a swimming pool which was nice (but not clean enough). The room was spacious and the parking was near the room. CONS - We received a room on the second floor and we had to carry our bags as there was no elevator. There is no breakfast and it is far from the center of Santa Barbara (walking was almost an hour).

"Lovely place to stay"

5
16/09/2018

We were very pleased with our stay here. The young guy at reception was welcoming and very helpful, telling us about the surrounding area and public transport. Room was large and clean. Lovely gardens with pool at the back.

"Great Find!"

5
13/09/2018

Loved the atmosphere of this place! The rooms overlooking the courtyard were wonderful. Close to great restaurants and convenient for driving to sites in Santa Barbara and wine country. The staff were all very nice and helpful!!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear LisaJoe123, Thank you for your kind review. I am so glad that you found us. We look forward to welcoming you back soon. Cheers, Chivaun.

"good value"

4
12/09/2018

We call and get medical rate as we use it when visiting sansum clinic. it is in the middle of the two facilities, so very convenient. rooms are always clean. resturant on site and mall across the street if you have time to kill in between appointments.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Judy S, I do hope that you can visit us for a relaxing visit and not just for medical visits. Please come back to see us soon - this time for fun!! Cheers, Chivaun.

"A little gem "

5
09/09/2018

We are staying for two nights and after a long drive from San Francisco today it was such a pleasant surprise. Love everything about this hotel, staff are so welcoming. Received a beautiful bottle of wine on arrival and was fantastic. Onsite restaurant was great and we loved the food and so reasonably priced with such lovely staff. Yes hotel is old but cute touches with hand towels made into swans and pouches holding face washes. Beds were great TV had every channel. The hotel guide is so informative and has everything you need. Pool, ice machine and vending machine right outside our door. Onsite laundry is an unexpected bonus. Great shopping centre across the road. If we ever came back to Santa Barbara would definitely stay here again.

"SB Best Hotel in the area"

4
06/09/2018

Clean, comfortable rooms with , coffee maker, microwave, refrigerator. ,Pool, spa, and other amenities I have not used. The staff is extremely courteous & helpful. Great location for business, leisure, shopping and beaches Has some close by top notch restrauants, with daily fresh seafoods offered. When in Santa Barbara this is the only hotel I choose to stay at. It is close to clinics & hospital also..

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear jeanettemtngirl, Thank you for your kind review. I am so pleased to read that you enjoy all of our complimentary amenities as well as the delicious dining options within walking distance. We appreciate so much that you choose to return as a repeat guest and we look forward to welcoming you back soon. Kind regards, Chivaun.

"Great Stay"

5
01/09/2018

I have stayed at the Pepper Tree many times,and always have an enjoyable visit.The hotel and staff are most welcoming.On my recent visit my door lock needed a new battery and an engineer arrived in 4 minutes.Just over the road is La Cumbre Plaza with plenty of shops, including a large Macy's.The pool and grounds are lovely and parking is right outside the door. The only thing I miss is the newspaper outside the door every morning.Santa Barbara is a beautiful town and I would recommend this hotel.

"An OK Pit stop"

3
28/08/2018

Not a bad hotel, just OK really. Quite a distance from center of Santa Barbara so a car is needed. Rooms are a little tired and not really worth of being called a hotel. This is more of a Motel. However, it sufficed as our stop over in Santa Barbara.

"Just okay, rooms very tired in need of redecoration."

3
27/08/2018

We stayed for four nights. In a room with two double beds. The beds were tiny in comparison to the other hotels we have stayed in with the same set up. For that reason alone we wouldn't stay here again. Our room was on the ground floor. There was a horrible musty odour in our room, not sure why and whether it was from the carpet or the reclining chair in the room. The room looked like it had last been decorated in the 1980s The wallpaper was peeling away in places. When we arrived the insect net on our patio door was broken off. This was repaired several days into our stay. On the plus side we had a microwave in the room and had water and fruit provided. The location is a short drive away from the santa barbara sea front, but close to a shopping centre and restaurants. The onsite restaurant at the hotel has friendly staff but the quality of the food whilst okay isn't fantastic. The swimming pool area is clean but the water is freezing cold! I enjoyed santa barbara, it's as lovely place, but I wouldn't visit this hotel (more like a motel) again. Virgin holidays don't show a picture of the rooms in this hotel, when they sell it and I now know why.

"One Night Comp Stay at Best Western Plus Pepper Tree Inn"

4
25/08/2018

We had stayed here before so used our points for a one night stay. The comp rooms are by the pool with a patio which is nice. The room itself was not as nice as the other rooms we have stayed at here, but fine for a comp stay. The King Size bed was comfortable. The candy dish with candy and also complementary waters was nice. Across from the Best Western is a nice shopping center. Check in was friendly, but they forgot to mention that i am a premier BW member. I guess the comp night made them forget to give the normal thanks for being a member. But other than that a fine stay.

"Relaxing stay a little out of main part of town"

5
23/08/2018

This is an older style property but very clean and well maintained. I was pleasantly surprised, having read some slightly negative reviews about the age of the hotel. Check in was easy and staff were charming. It was extremely hot while we were there and the air conditioning worked well, not too noisy. Our family of 4 (2 teenagers and parents) shared a room. There was enough space for the four of us, and our own little outside sitting area as well. Our room was on the ground floor. The pool area and gardens were lovely, established and shady, with lovely painted tiles. We had a relaxing swim looking out over the buildings to the hills beyond. The hotel is a short drive from the town centre and just across the road from a big shopping centre with supermarkets and restaurants - very handy. We enjoyed our stay and would happily return.

"Very Nice Experience"

5
21/08/2018

Lovely hotel with very attentive staff. Our ground floor room opened onto the grass near the pool. Nice pool and hot tub area, flowers, trees, relaxing grounds. Not fancy, just nice and relaxing. Beds were comfortable, pillows soft. Across the street is Starbucks, Panera, a shopping mall, a grocery store, and the hotel across the parking lot has nice breakfast choices, home made desserts. The coffee is terrible at hotel and restaurant, but Starbucks is across the street and Peet's Coffee is short walk. They even have a nice selection of souvenirs in the lobby gift shop, fresh fruit, water with lemon, refrigerators in every room. Down to earth, Low stress hotel,

"Weekend Delight"

5
21/08/2018

Rooms - Yes, they're dated, but they're clean, comfortable, and equipped with a mini fridge and coffee maker. Plus, the tropical landscape surrounding the rooms is beautiful and tranquil (our room opened to a grassy courtyard and pool). Location - The hotel is in a great location with a restaurant on property and everything you need within a block or two (Starbucks, Vons (soon to be Gelsons), Macy's, restaurants, etc.). -Customer Service - The Pepper Tree team is top notch. Everyone we encountered was very friendly and accommodating. From room requests, to local suggestions. and everything in between, they were extremely helpful. Highly recommend for a weekend stay in Santa Barbara!

"70's throwback"

3
20/08/2018

If this is a Best Western Plus I would really hate to see one that isn't. Noisiest air conditioning unit ever - thank God for Tylenol PM! Really dated decor, carpets, bathroom etc. The plus side was free water in the room and that was the only one. Myself and my husband shared one really small bed and our 15 year old has the other really small bed, there's just no way that a family should be booked into this size of accommodation!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Gill2602, Thank you for taking the time to provide your feedback. We appreciate hearing from our guests. Please note that we are in process of updating the rooms with new carpet, furniture and bathroom remodels. Our rooms with two beds feature either two double or two queen beds. For a family of three+ I would suggest a room with two queen beds or our deluxe room with a king size bed for mom and dad and a sofa sleeper for the kids. This room is a bit larger for more room to move around. I hope enjoyed your visit to our magical city and we do hope you return to experience on of our updated rooms. Best wishes, Chivaun.

"Quick stop over"

4
18/08/2018

We stayed here on Wednesday night. The hotel was great! Pretty simple and dated facilities in the room but comfy, clean, quiet. We had a poolside room which the kids used flat out, the pool area was quiet and well maintained. The hotel is in a good location right on State St, checkin was effortless, staff were helpful, rooms were clean. highly recommend!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Blake3754, I'm so glad to hear that you and your family enjoyed your room so close to the pool. My staff and I have been enjoying hearing the kids squealing and laughing throughout the summer - it's been music to our ears! Please note we are in process of updating our rooms with new carpet, furniture and bathroom remodels. I hope you return to experience our new rooms and enjoy more pool time. Best wishes, Chivaun.

"Cute BW"

4
14/08/2018

Located on the Main Street. Across the street from shopping area. Lots of dining choices within a few blocks distance. Nice pool area. Lots of parking. Nice lobby area. The downside was no free breakfast.

"Excellent hospitality in a lush tropical setting!"

5
14/08/2018

From the moment we checked in, we were greeted with graciousness and a hospitality bag with goodies. The grounds make you feel like you are in Hawaii. There are two pristine swimming pools, manicured tropical grounds, adequately equipped gym and and clean rooms with private balconies or patios. Other services offered are a barber shop, hair salon and a masseuse. It is situated across from La Cumbre plaza with many shops and restaurants. We stayed a week. The best steakhouse in Santa Barbara, Chuck's Steakhouse and Seafood , is several yards away. Pepper Tree has another restaurant on the grounds which serves breakfast, lunch and dinner. It , also, has a cocktail lounge. Everything we ordered there was bountiful and delicious. The friendly staff made you feel at home. Pepper Tree is family friendly and service dogs are welcome. We plan to return there.

"Great place"

5
14/08/2018

We had a lovely room close to the pool. One staff member on reception Landon was extremely helpful giving great advice on the area including a great tips on restaurants in the area. Great hotel would recommend

"Fabulous!"

5
12/08/2018

We recently stayed here for two nights during our drive from San Fran to LA (side note - we would highly recommend doing this via HWY 1 - just stunning) and this hotel was fabulous. The room is not ultra-modern, but has charm and was incredibly spacious and clean. The hotel feels very safe, offers great facilities and staff are super friendly and helpful! When the staff found out we were honeymooners, we were even treated to a complimentary bottle of bubbles - such a nice touch! We would highly recommend this charming hotel, you'll be sure to enjoy it!

"Brilliant just brilliant"

5
10/08/2018

this hotel was great. The staff were excellent, room was clean and well equipped ( even had a microwave!) and beds comfy. do wish we had spent more than one night here, as Santa Barbara is lovely and could easily have had a few days relaxing ! Either staff are naturally great here or they have been trained well - either which I wish more staff were like this.

"Pepper Tree Inn"

5
10/08/2018

Very nice hotel. Staff were friendly and extremely helpful. Coffee was available at all times, when a pot ran out, another one was readily available. The grounds were kept up nice and the pools and hot spa were clean. Just wish we had time to use the pool and spa. Great location across from shopping mall. Close to several restaurants and points of interest in the Santa Barbara area. We definitely will stay at this hotel again.

"Big Disappointment"

2
08/08/2018

I never leave a negative review and this hotel certainly has its positives as outlined below but the Peoper Tree Inn did not live up to expectations. The front desk staff are friendly and informative but seemed a little weary. Found the hotel fine and there is ample parking available. Our room was very disappointing, the facilities available were just fine. Shower and a wide bath, microwave, safe, fridge, private outside seating, comfortable armchairs, spacious bed, great selection of TV channels etc - that's all good. However, the quality of sleep was really poor due to all of the noise and ultimately, that's what we are here for - SLEEP! The air con is incredibly loud, it was as if a train was rattling through the room. We couldn't sleep with it on but it was very hot. Fortunately we had our own personal mini fans which are really effective and quiet. The noises coming from the other rooms was horrendous, plumbing clunking, unknown buzzing, banging and thuds throughout the night varying from quiet and distant to elephant trying to break through the ceiling. The fridge in the room was also very loud. We've slept in many hotels over the last few weeks on our USA road trip and no fridge has ever made noises like this one! It's clearly faulty. We had to unplug it and sacrifice the food we had in it to get any sleep at all. There are a few shops and restaurants around the hotel, we ate at Harry's which I'll review separately. Apart from that though, you're a bit out of the way and not near the sea front so sadly the location doesn't make up for the noise. I wouldn't stay here again.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Charlotte H, Hello, Thank you for taking the time to leave your review. I'm sorry to hear we did not meet you expectations. We strive to make every guests time here at the Pepper Tree a Great experience. Thank You for the kind words for my staff. I do apologize for the noise concerns as I can understand how frustrating that would be when all your trying to do is get some quality sleep. No pointing fingers at any one person, although some of these points you have brought up staffing has to communicate with each other to resolve these types of issues. On top of that it is our busy season here where we fill every single night with 150 rooms on property it can get a little busy. I hope you have enjoyed your trip. Great Day Jarrod Conaway F.D Manager Best Western Pepper Tree Inn

"Perfect! "

5
31/07/2018

We stayed here for 2 nights on our way to Los Angeles, this is a lovely laidback hotel. Our room faced the pool and was very clean. The balcony was an added bonus!Over the road you have a selection of shops and restaurants...all in all this is a great hotel and we would definitely visit again.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you Nichola F for taking the time to let us know about your recent stay. It is wonderful to read your comments about the cleanliness of your room and your enjoyment of the balcony overlooking the pool and garden courtyard. I invite you to return in the Fall to experience our Indian Summer sunsets with the most amazing colors. We look forward to your return. Cheers, Chivaun.

"Stay here again? Yes"

4
22/07/2018

Ok, so what makes this hotel is: 1. The family vibe. I was with a friend, and typically I hate family places as they tend to be very noisy and not relaxing. But somehow, even though this is a large main hotel with a lot of families and a pool area, I really still liked the vibe. It wasn't too crazy noisy and the pool area just seemed to be really what I imagine middle America would be (even though we're on the coast!). 2. The service at front desk - was super helpful with maps and local things. 3. Close to the town - only thing to note is that parking costs but not a lot. We paid a parking station $6 for about 6 hours of parking one night. The funk zone is cool area to hang out and walk along the boardwalk. The room itself was average size, bathroom was ok. Nothing amazing but that's not what you're staying in SB for anyway. Would I come back and stay again, yes

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear paristosydney, The hotel has been bustling with families - it's really been music to our ears. We love hearing our guests enjoying their time at both pools. And with the warmer weather, what better way to spend the day relaxing by the pool. To clarify for those who may be reading your review, you paid for parking while visiting the downtown area. There are never any resort, parking or amenity fees charged at the Pepper Tree Inn. I invite to you to come back in the Fall when we have wonderful weather and the indian summer sunsets are amazing. We look forward to having you return as our guest. See you soon, Chivaun

"Nice Hotel on State St."

4
19/07/2018

We stayed a weekend in June for our daughters graduation from UCSB. This is a nicer Best Western property located on upper State street and right across from a nice mall with the flagship store being Macys. It was packed as it was graduation weekend. But we were able to check in early which was really helpful. The staff were all friendly and efficient. Although I did not need a lecture on the virtues of Donald Trump that I was given one morning while searching for stronger coffee. The property is a garden setting around two very nice pools that are well maintained. The gardens are kept immaculate as well. Rooms all have a nice big balcony, ours came with a pool view. Unlike most Best Westerns they did not offer a free breakfast but did have a restaurant that seemed popular on site. A very nice stay and we would go back again.

"Lovely gardens, nice pool area. "

4
14/07/2018

Good size rooms, very dated but clean, nice fresh towels everyday, toiletries hairdryer iron etc, tea coffee and fruit, nice outside seating area, good location for supermarket, bus ride into Santa Barbara, only 1.75 dollars and really easy to use. Santa Barbara it's self is very quaint, nice shops, pier and bars restaurants.. we enjoyed July 4th there and the parade was great.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you Andrea S. for taking the time to let us know about your stay and thank you for your kind words about the hotel. I'm so pleased to read that you enjoyed your time in our charming city. Kudos to you for using public transportation. With the bus stop literally across the street the Pepper Tree Inn certainly offers a convenient location to access all of the exciting attractions around Santa Barbara. Wishing you wonderful travels, Chivaun.

"No to the sofa bed!!"

4
04/07/2018

We stayed in the Best Western Pepper Tree Santa Barbara for two nights. It's a great location and the hotel is clean, restaurant fine for breakfast, pool is lovely but the pull out sofa bed is really only suitable for young kids. Our 16 year old son who is 6ft tall struggled to sleep well on it and it creaked alot. Bathroom is a strange arrangement with separated toilet and sink...sink area open to hallway leading to the room. Small quibbles and overall we had a lovely stay because of the location. It's on State Street...the main thoroughfare but not within walking distance of sea front but a very direct driving route. Shopping mall right across the road...Vons is a great convenience store. It would obviously cost more to be nearer the sea front. Santa Barbara is gorgeous. Would highly recommend the hotel...but use the sofa bed for smallies not adults or teens!!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings Deirdre M, We always appreciate hearing feedback from our guests. Thank you for taking the time to let us know about your stay. Please note that we can offer futon sleeping mats that may provide a more comfortable sleeping experience. You are correct, it would cost more to stay at the waterfront, hence we are so happy to be able offer our guests a great value knowing that our location provides easy access to all of the popular attractions of the area. We hope to have the opportunity to welcome you and your family back to the Pepper Tree Inn. Cheers, Chivaun.

"One night"

4
03/07/2018

I am only sorry we didn't book more than one night here. It is a great little hotel, the front desk staff were very welcoming , helpful and friendly.it has a lovely pool area with a jacuzzi, which we didn't get time to use unfortunately. The rooms were big, clean and the bed was the comfiest ever.the decor is old fashioned but really? Who cares about that as long as it is clean and comfy and safe.wouldnt hesitate to stay here again.

"A very friendly hotel aiming to please!"

5
02/07/2018

Best Westerns are quite individual and the ‘Plus' helps to keep the standard high. This hotel provided a very comfortable room with two double beds, seating and coffee table plus a good size bathroom. The lobby team were very helpful and knew Santa Barbara well giving good recommendations for restaurants in town. It is helped that SB is a lovely place but the hotel was good value and made our stay very enjoyable. State Street is a left turn out of the hotel then follow the route to the hub of SB, turn right and route 101 is there to take you further afield. A great stay.

"Teacher's Conference"

3
02/07/2018

My husband had a two day teacher conference at this hotel, so I decided to see the sights. First of all, for the price I imagine this hotel closer to the beach--it isn't. Also, we are Best Western Rewards members so I am familiar with the chain and always enjoyed a full breakfast--this hotel does not offer one , not even a continental. For the price charged, and not centrally located near the beach, I was very disappointed. However, the rooms are clean (as is other Best Westerns). The only difference I saw was the rooms are larger and they give you treats and water, which I rather have a breakfast. Overall, I would choose another Best Western to stay at perhaps a cheaper price that serves breakfast.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings 1rmcbrl, I appreciate reading your comments. Thank you for the compliment of our large rooms and our in room amenities. Although we do not offer breakfast as part of the rate there is a restaurant onsite where our guests may enjoy a very hearty breakfast. As you can imagine, the hotels that are located closer to the beach do charge a higher fee. We are happy to be able to offer a great value to our guests due to our convenient city location. Thank you for being a loyal Best Western Reward Member. Kind regards, Chivaun

"American dream holiday!"

5
01/07/2018

Third hotel of our stay in California. Friendly staff at the hotel who were helpful. Room was clean and beds comfortable. Pool located by our room. Excellent parking facilities as parked outside our room. Would recommend.

"really rather good"

4
20/06/2018

firstly, what a wonderful surprise santa Barbera is, we were on a road trip and wished we had more than 1 day there, beautiful city, and so clean. The hotel was just out of the centre but staff extremely friendly and designed like an old motel. The room was spacious and well laid out, everything very clean and very American. A very comfortable and good hotel.

"Beautiful!"

5
14/06/2018

Best Western Pepper Tree is a lovely property on upper State! From the moment we walked in, the front desk personnel were friendly and helpful. We had forgotten to ask for a room on the ground floor, they had no more available bet since the hotel has an elevator, they put us close. The pool is outstanding as well as the spa. Plenty of lounge chairs and gorgeous plantings around the pool. The beds were extremely comfy, we loved our stay!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings Lazoon, I am so pleased to read that you enjoyed your stay - thank you for taking the time to send over your feed back. It is important to me to understand if my guests are enjoying their stay. My team strives to ensure the comfort of our guests, I'm happy that they were able to accommodate you with a room close to the elevator for easy access. We hope to have the opportunity to welcome you back so you may, once again, enjoy lounging by the pool in our beautiful garden courtyards. Cheers, Chivaun.

"US Road Trip"

4
04/06/2018

Stayed here for one night. Very easy check in with friendly staff. Parking great and no extra charge.Rooms clean and comfortable, pool and gardens were lovely but sadly we did not stay long enough to use. Good shops and food just across the road. We got a taxi to downtown Santa Barbara in the evening which was beautiful.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
JayneBett, thank you for taking the time to let us know about your stay with us. It sounds like you need to come back soon for a few more days and really take in all there is to do and see here in our lovely city and allow some time to relax by the pools. October and November offer up spectacular weather and amazing Fall sunsets. Maybe you could squeeze in a few days to come back during that time. We hope to see you soon, Chivaun

"Was Pleased With the Room and Staff"

5
29/05/2018

I was visiting an old friend who lives in Santa Barbara and chose the Pepper Tree Inn due to its proximity to my friend and the good reviews I found. I was happy to see that it lived up to its positive comments on cleanliness. Nowhere did I note, however, how very efficient and courteous every employee I encountered was to me, both on the phone and at the facility. I would certainly plan to stay there again.

"looks are not everything"

1
28/05/2018

the pictures are pretty - the experience is not! Ever hear the expression you can polish a turd... well yep here it is - the circa 1974 rooms (complete with grandpas unwashed recliner) is what you get not the pretty polished newly remodeled ones the website shows. Also the hot tub had no jets and was lukewarm 8pm on a Saturday night during a busy weekend. No breakfast, unsupervised kids and dog doo doo completed our

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Anna V, I appreciate that you have taken the time to provide a review. After reading your comments it concerns me that you encountered dog droppings and unsupervised children. It is unfortunate that some guests lack respect for fellow guests in a hotel environment . A quick call to my front desk team would have allowed us the opportunity to address both of these distractions immediately. Our staff acts swiftly to address any unexpected issues with the objective of maintaining the comfort of all guests. Please note that both of the hot tubs feature jets, however as an energy saving feature the jets do not run automatically, they must manually be turned on by switches. As for the temperature, the hot tubs should be running at a steady 104 degrees. If a guest is not happy with the temperature, we would encourage them to report this to our team and allow us the opportunity to identify any maintenance issues. Although the hotel itself does not serve breakfast, there is a restaurant located onsite that offers breakfast, lunch and dinner as well as a plethora of dining options within walking distance. Thank you for providing your comments. I always appreciate hearing about the experience of my guests. Kind regards, Chivaun.

"This place SHOULD HAVE BEEN SO MUCH BETTER!"

2
28/05/2018

I always hate it when I see something that COULD have been so much better, WOULD have been so much better SHOULD have been so much better. The Best Western Pepper Tree is exactly that. The problem? They CRAMMED each floor of each wing with the absolute maximum number of rooms they possibly could. IF they had reduced the number of rooms on each floor, in each wing by only one or two rooms, this place would have been WONDERFUL—but they didn't. This place values quantity over quality. They just had to squeeze in those last few rooms, so that now, anyone who stays there is forced to deal with one of “THE” most cramped bathrooms EVER! The very tiny toilets even have these special seats that sort of “retract,” to provide another inch or two of space in the bathrooms. I wonder what genius, BEAN COUNTER thought that one up? There is a closet—if you can call it that—that is not deep enough to hold a CLOTHES HANGER! The highpoint of staying here, is the Lorna Doone cookies they give you, that's it! Anyway, we will not be returning to The Pepper Tree. I'd much rather stay at a better place once than here twice.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear BobSacamento, Thank you for taking the time to provide your review. I always appreciate hearing from my guests about their experience. Each of our guest rooms feature slightly different bathroom layouts; some with separate vanity spaces and some with all of the bathroom features in one space. We often receive compliments regarding the large size of our guest rooms and how comfortable guests feel. I'm sorry to read that you felt as though your room offered a cramped bathroom. The toilet seats at the hotel are standard seats with no "retractable" feature. That would be interesting to understand how a seat like that may offer up extra comfort in a smaller space for anyone who needed such a solution. We provide hangers in our closets so guest may have the option of hanging their clothes during their stay. In addition, we provide robes hanging in each closet for our guests additional comfort. Thank you again for taking the time to submit your feedback. I'm sorry to read you did not find the Best Western Plus Pepper Tree Inn a good fit for you while visiting Santa Barbara. Kind regards, Chivaun

"Good Find"

4
27/05/2018

This hotel is in a lovely position and not the most upmarket but comfy and I have had the best sleep here in ages. The pool is lovely and the gardens really well kept. We had a great breakfast the next morning, will definitely be returning.

"Absolutely lovely place to stay "

5
23/05/2018

Really enjoyed our stay here, the hotel is immaculately clean , with beautiful gardens and plants surrounding the pool area, plenty of shops and restaurants close by. The staff at the reception were brilliant. They could not have been anymore genuine welcoming and friendly, and are a credit to the hotel and the people of Santa Barbara.

"US road trip"

5
21/05/2018

Had a two night stay here with lovely clean rooms. Great layout with access to the pool area from your rooms. The outside area was well presented and pleasant. Good shops and food just a short walk across the road but if you wanted to go downtown or beaches you need to catch a bus.

"Hidden Gem!"

5
15/05/2018

We stayed at Best Western Pepper Tree in Santa Barbara in April 2018 for family reunion celebration. Total over 20 people. I wasn't expecting much from this hotel (don't get me wrong Best Western brand quality is fairly good and predictable), but was completely blown away by this place! I loved the entire set up with ability to park your car right next to room entrance and being able to step onto green grass and straight to the pool area from your room. My kids are teen and pre-teen age, but I can see how extra accomodating this set up can be for parents with younger kids. Location was amazing, walking distance to State street downtown; there was also a great seafood restaurant across the street (Lure Fish House I believe). I loved that we had unlimited bottled water delivered to our room throughout the stay. Bed was comfortable and Wifi was good too. My only disappointment was that there was no complimentary breakfast which you typically expect from Best Western. Overall I definitely recommend this hotel.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Elina F, Thank you for your kind review. With most rooms featuring patios or balconies overlooking our garden and pol courtyards, our guests enjoy easy access to the pools and whirlpools. I do hope that you and your family also enjoyed our cozy fire pit area - what a special place to gather at night. Although we do not offer a complimentary breakfast, the hotel does feature an onsite restaurant as well as many dining options within walking distance. Lure is a local favorite!! We hope that you will make it a family tradition to gather at the Best Western Plus Pepper Tree In for years to come. See you soon, Chivaun.

"Pluses and minuses"

3
12/05/2018

It is a charming place in a beautiful location, but for all travelers I would offer one word of caution with regard to this motel. If I were to ever stay there again, ask to not be put in one of the front facing rooms on the first floor (282-290 I think) that are right behind the adjacent restaurant. It is very busy there early in the AM including delivery trucks that sound like they're going to drive right into your bedroom at 5 am! Other than this, the place is quaint, clean and very comfortable and I assume my whole experieince would have been completely different if I had stayed in an upper floor more in the back. Just my 2 cents.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Califbuckeye, I agree with your comments; you would have had a different experience had you been placed in a different part of the hotel. Most rooms feature wonderful patios and balconies that over look the serene pool and garden courtyards and guests are not subjected to the early morning activity of the restaurant. I do hope you return and allow us the opportunity to provide you with a different experience. Thank you for taking the time to provide your feedback. we look forward to welcoming back, Chivaun.

"DON'T STAY HERE! THEY ENTERED OUR ROOM WHILE WE SLEPT!!! HORRIBLE SERVICE"

1
10/05/2018

The front desk said they have a policy where they bang on the door and enter as early as 5 hours before your checkout time to see if you are still in the room. We were. So, instead of waiting until after their check out time or checking with their front desk on who has checked out, you can expect to wake up to a stranger in your room! Alarmed and concerned, I called the front desk to ask if it was truly their staff that just entered our room, it was. and, i wanted to confirm the late check out we were granted by their front desk and was told it was not even noted to our room but that their staff do that to everyone. It did not even matter that they did not know we had a late check out time because they bang on your door in the early morning anyways (they came into our room around 9am and their regular check out time is noon... our approved late check out was 1:30pm) and, before you can wake up to answer, they enter your room... no continental breakfast but a simulated home invasion robbery is free (wear something nice to bed because you will be startled awake by uninvited guests!). According to the front desk, they do this to TO EVERY GUEST just to see if you are still there room because apparently they cannot just ask their own front desk who has checked out. So expectet to be alarmingly awoken by a DEA style raid on your room. We told the front desk that we were very disappointed that we were woken up like that and that someone entered our room without our permission while my friend and I were asleep only for the front desk guy to apathetically state that is how they did things and give a blank look of "so?". Zero empathy or concern... is this how you want to spend your vacation? On top of suprising you in your room while you sleep, you can also look forward to facilities that are dated and run down. The traffic noise is very loud in your room. Good thing they are more expensive than the competition because why just feel violated when you can be violated AND ripped off! We chose this place and paid more thinking that Best Western was a safe bet for service and quality: WRONG. I should have gone to the Lemon Tree Inn instead for a better price, nicer location, and no morning raids by their staff.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear motoride13, I have had thorough conversations with my staff to ensure full understanding of the events outlined in your review above. There were some missteps by my staff members and for this I offer my sincere apology for what sounds to be a series of unfortunate events. I invite you to contact myself or my Assistant General Manager direct at 805-687-5511 to address your comments direct. Please note that our staff consistently strives to adhere to our high standards with the objective of maintaining the comfort of our guests at all times. Again, I apologize for this isolated incident. Kind regards, Chivaun.

"Solid value in a market where that is rare"

4
08/05/2018

Santa Barbara is a very expensive hotel market. To find a nice hotel for under $200/night is not easy (impossible at peak times). The Peppertree is like stepping back into the 70's. Everything is very clean and pleasant but not modern looking. A good place to lay your head and enjoy the area. Right across State St. is a very good wine shop, fyi.

"Trip to LA"

4
05/05/2018

Hotel was nice, clean and staff were super friendly. Property was beautiful. Had a nice pool, hot tub and a fire pit that was going when we got there. Beautiful!!! Only bad part was the restaurant next door which I was told was part of the hotel. The food was not very good at all, even possibly spoiled. When I called to let the restaurant know that one of the sandwich meats was not good, could even get someone sick for eating it, they said oh ok. No offer of a refund. I wouldn't recommend it at all. So stay at hotel but don't eat at restaurant.

"Great spot to visit area"

4
04/05/2018

Difficult to criticise this Hotel, as it is a classic example of it's type. Wonderful central pool area and the rooms faced on to it. Lots of places to eat within walking distance, which means a nice glass of wine without the worry of drink / driving.

"Great service"

4
02/05/2018

My husband and I had 2 great days in Santa Barbara and would like to thank Peter on reception for giving us great advice on how to make the most of our time. He was so chirpy and helpful. A wide smile certainly makes a difference. We appreciated the free water, coffee, sweets and biscuits. The little things make a difference. While the hotel is a bit far out from downtown, we found driving around a breeze.

"Love this place"

5
30/04/2018

I have traveled to SB once a month for the past year and a half and I always stay at the Pepper Tree. They always try to give me the room I prefer, if available, and they make sure I am comfortable since I am away from home for a week.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear sisty43, We thank you for your choosing to make us your home away from home while traveling to Santa Barbara. If you don't already have a Best Western Reward account set up, I invite you to do so next time you stay with us. This program will allow you to earn points for free nights at any participating Best Western hotel. See you soon!!! Chivaun.

"Recommend this hotel"

5
27/04/2018

This hotel is well kept, clean, and very friendly staff. Stayed just one night, no issues with the Hotel. The hotel has a restaurant on the property, but we did not get a chance to try it out. Hotel also has a small gift shop.

"Best hotel for both comfort and value"

5
20/04/2018

My 4th stay at Pepper Tree as I am on business frequently. The rooms are spacious and comfortable, especially the Deluxe rooms. Immaculately clean. Helpful friendly staff. Restaurant is relaxing and very good food.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear dunlapkathy, Thank you for taking the time to let us know about what we are doing right to ensure your comfort while you are our guest. We appreciate that you choose the Best Western Plus Pepper Tree Inn while you are traveling on business. If you haven't already signed up for the Best Western Reward Program, please do so next time you're in town so you may start to earn points for free nights. We'll see you soon, Chivaun.

"LOVELY ROOMS"

5
20/04/2018

Only stayed for 1 night but received fantastic service from the check in staff. The rooms were very large and beautiful. Would definitely stay here again if I am lucky enough to come back. Had breakfast next to the hotel which was very reasonable.

"Great hotel "

4
15/04/2018

Stayed just one night but everything was great. Lovely room with a small balcony, the vegetation that was round the balcony could do with a trim. Large flatscreen tv,iron, board and hairdryer. Good bed linen, great shower and toiletries. A nice touch in the room was some fruit, sweets and bottles of water also free coffee in lobby. Lovely friendly staff. We ate in Chucks which is almost next door, great place.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings tracy8623, Based on your comments, it sounds like the Pepper Tree Inn was a great fit for you during your stay. I appreciate you taking the time to share your appreciation of the complimentary amenities and services. We know that you have many lodging choices here in Santa Barbara and we thank you for choosing the Pepper Tree Inn. Enjoy a great week, Chivaun.

"A jewel. Stayed here many times!"

5
11/04/2018

Our family loves this place. Well-maintained. Santa Barbara Spanish-style tile roofs, flowering vines and wrought iron touches. Grassed courtyards. Two pools. Restaurant. Comfortable beds. Good location. Walk to shopping. Easy drive off/on 101 freeway. Not too far to downtown, airport or beaches. Convenient to San Marcus Pass for our day-trips to Solvang and to the Santa Ynez wineries. Best part? The hotel management and staff are efficient, friendly and caring.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Jollena T, Thank you so much for choosing to return to the Best Western Plus Pepper Tree Inn. We appreciate all of our guests, but our repeat guests hold a special place in our hearts. It is truly our pleasure to provide you with comfortable accommodations and outstanding service. With the recent rains, and now daily sunshine, our courtyards are bursting with color. We look forward to the opportunity to welcome you back sooner than later. Kind regards, Chivaun.

"Old style hotel/motel but nicely maintained."

4
09/04/2018

Our room was a garden view and fine. The seating was a bit weird but the bed was very comfortable and the place was quiet. Need a vehicle to get downtown since hotel is on the upper stretch of State Street not downtown.

"Great Value"

4
04/04/2018

We stayed here for 2 nights during the summer. It was our first time visiting Santa Barbara. The inn was great value and the staff were very helpful. The rooms were absolutely spotless and the bed was really comfortable and very spacious. The location wasn't as convenient as I expected after reading reviews but we really enjoyed our stay and regret not staying longer.

"Clean and comfortable hotel"

4
02/04/2018

Our room was clean and spacious. It was quiet and the bed was comfortable. The only complaint would be that there was no continental or free hot breakfast option available. All the other Best Western hotels that I've stayed at before this one has offered a free breakfast option so I missed having breakfast.

"Great place to stay in the heart of Santa Barbara"

5
01/04/2018

Wow what a great place to stay, price was right, walking distance to stores and restaurants (Chucks steakhouse) the staff was awesome we were checked in by Justin he went out of his way to make sure our stay was great and it was awesome thanks Justin! We will for sure stay again there A+ and pool was heated too

"Excellent Location"

4
15/03/2018

The hotel was very good for the price, however, the location was EXCELLENT! I don't want to forget - the service was excellent as well. Across the street there is a shopping strip filled with many places to shop and eat. Back to the hotel, we rented a room with two double beds. The rooms were cleaned very well and the bathroom was kept up as well. You are about a 3.5 - 4 miles away from the beach on State Street. A definite return when back in the area.

"First visit to Santa Barbara."

5
12/03/2018

The location of Pepper Tree Inn was great. We felt safe and welcomed. The room was very nice and clean, the view to the courtyard was relaxing. The Orchid show and Santa Barbara were fun and beautiful. After a long day, the recliner in our room was a welcome sight for me.

"Great property."

3
05/03/2018

This property is very nice, staff was friendly and helpful... Restaurant is on premises, food was good...gift shop was stocked with plenty of goodies and supplies if you forgot something. Mall was directly across the street, other restaurants are within walking distance as well....room was great and bathrobes were available as well. I will be returning to this property as soon as possible.

"Perfect place in Santa Barbara"

5
21/02/2018

I just returned from a weekend here with over 50 women on a retreat. We were skeptical it would be noisy, due to location next to State St. It was NOT noisy! What a fabulous hotel! Excellent service, numerous amenities (coffee, bottled water, candy, cookies & fruit in the rooms), including a fridge & microwave. Free shuttles to and from Airport and Train Station, as well. Swimming pools, jacuzzis, work out room, fire pit, massage rooms, business center, free wifi & free parking, 24/7 helpful staff, and free fruit, coffees and teas in the lobby. Beds were comfortable and it was a treat to have both an air conditioner and a heater in the rooms. LaCumbre Shopping Center right across the street, and at least 10 great restaurants within walking distance. Not one complaint! In fact, we will happily return.

"Very clean and easy but a tad loud due to the road"

4
12/02/2018

Our stay was overall very positive. Check in was easy and the room was nice and clean. the only issue we had was we were in the front row of rooms which is right along the road. It was pretty loud in our room because of this. Whenever a loud car would drive by it would wake us up. I got up at 6:30am on Sunday because a motorcycle in the parking lot right outside of our room sat in idle for about 10 minutes. I'm sure I wasn't the only one it woke up. I would just suggest that you request to be put in a room in the back of the property away from the road. Everything else was nice though!

"great"

5
11/02/2018

thabk you anthony and jason. my fsther is here working for the mudalides. and this place has made it like there home. nice staff Clean rooms everything has been great.only thing is parking is tight so no large trucks or cars. see you soon

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear snfederico, It has been our pleasure to assist those affected by the recent mud flow in Montecito. All of my staff strive to ensure the comfort of all of our guests and it is important to me to know that your father feels comfortable at the hotel. The hotel can accommodate parking for larger vehicles at the front of the front of the hotel along the forward facing building. As an option there is a public lot directly across the street that can easily accommodate larger vehicles. Thank you for taking the time to provide your comments, I greatly appreciate your time. Sincerely, Chivaun.

"Good value hotel"

4
27/01/2018

My wife and I stayed here for part of our vacation which happened to be right after they had some type of flood. This hotel visit was lovely with plenty of free parking but did start off a little unusual. We checked in with Peter and he gave us some information about the property. We asked him about the restaurant they have on site and he recommended us to not use it because the food doesn't have much taste which my wife and I thought was odd for him to say. He recommended a far better restaurant called The Boathouse. Worst decision of the trip. The food was overpriced and my fish wasn't cooked all the way. The second night, we got to meet Anthony and Justin at the front desk and they told us about a steakhouse in the downtown area called Jill's place. The staff actually went out of their way to book a table for us and gave us a little menu to read over. A real delightful restaurant and atmosphere. Overall beautiful hotel and every person we came in contact with at the reception desk was kind and professional. We saw some of the reviews about the rooms being outdated but we found our room to be perfect and didn't come in contact with any issues during our stay.

"A bit dated and out of the way but inexpensive (comparatively)"

3
24/01/2018

This hotel does the job, if you are driving through and are not looking for great digs or oceanfront property. Decent rooms, I wish they were more enclosed though, not open as they are. Santa barbara is a beautiful town, so as long as your are close by and watch your budget, you will like this place - it will fit the bill

"Rather inexpensive... for Santa Barbara."

4
10/01/2018

Room was clean, desk was friendly all in all a nice experience. I must say the room we had was showing it's age particularly in the bathroom. Not saying it was dirty, just aging. This is a big motel located nicely with easy access and regress, parking was ample of Cours it was late December. Didn't try the restaurant.

"Know how to look after their guests"

4
03/01/2018

We arrived late one evening with no reservation but were very warmly welcomed. It's true that the decor is a little dated but the amenities, service and staff more than make up for that. Of particular note were: coffee and fruit selection available in reception; fridge, microwave and coffee facilities in the room; good hot shower (not a dribbling excuse but a good strong shower). We were particularly impressed with front desk staff who really looked after us and gave us great recommendations for local sights/food. Thanks Pete, very much appreciated!

"Went Out of Their Way"

5
27/12/2017

Upon realizing we were not staying closer to beach but a quick 3 miles we were a bit disappointed. However, this property's team greatly makes up for this lack of "beach" experience. Plus the mountains are an easy walk away with great trails. Even when our TV upon arrival did not work - Peter was quick to assemble help with a great apology vintage. Peter especially had a great sense of humor. We stayed only one night, but will book for longer next time in town for this mother daughter team from Chicago.

"Old hotel"

3
24/12/2017

Love the location, terrific staff. Hotel needs to be upgraded. The rooms are old and rrundown looking. Renovation is needed. I have been coming here once a year for about 5 years to see relatives. If they don't upgrade I will look for a different hotel.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Ronnie R, Thank you for choosing to return to the Best Western Plus Pepper Tree Inn for 5 years - we certainly appreciate your loyalty. I am happy to report that we are in process of updating the guest rooms with new carpet, furnishings and bathrooms. You may not know that our hotel is part of a collection of local area hotels owned and operated by Santa Barbara Hotel Group, www.sbhotels.com. If you choose not to return to the Pepper Tree Inn I would like to invite you to look at our sister hotels as they may be a good fit for what you're seeking. Wishing you a wonderful new year, Chivaun.

"Pepper Tree staff and accommodations wonderful"

5
17/12/2017

We were evacuated from Ojai during the recent fire emergency. Pepper Tree staff could not have been nicer or more helpful. Room was perfect with comfortable king bed, microwave and small refrigerator. We thank you from the bottoms of our hearts

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear edweb33, The Pepper Tree Inn Team strives to ensure the comfort of all guests at all times. In times of emergency, we have greatly appreciated that our staff and guests have all worked together to ensure a calm and respectful environment for everyone at the hotel. We are pleased that we are able to welcome many evacuees to the hotel with gracious and warm hospitality. We hope that you join us in sending well wishes for the safety of the fire victims and the utmost gratitude to the fire fighters and first responders. Sincerely, Chivaun.

"Welcomed as Refuge From Thomas Fire"

4
13/12/2017

First, as a evacuee from the Thomas Fire, the hotel gave all of us a special rate and many of the guests were also evacuees. The hotel also did not charge for dogs. The staff were understanding and helpful. The rooms could use some cosmetic updates but the basics including bed were good. I loved the jacuzzi and grassy interior garden. I only stayed 2 nights because smoke and ash started blowing in. They made me a lifetime fan and I will always recommend this hotel -- and have.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Jack R, It is our pleasure to be part of the amazing community that has welcomed so many evacuees and emergency personnel. My staff continuously strives to ensure the comfort of guests at all times. Thank you for taking the time to provide your thoughts during this time of duress. Please reach out to any of my team members if we may provide any additional assistance. You are always welcome at the Pepper Tree Inn. Best wishes, Chivaun.

"#thomasfire"

5
08/12/2017

I rented rooms for my family, hey needed to evacuate their homes in Ojai Ca due to the emergency alert because of the Fire. It was very stressful, but Best western personnel was very accommodating and kind. They even made an exception to allow my family's dogs. We appreciate your attention during those sensitive moments.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear blancag941, It is our pleasure to have the opportunity to welcome evacuees, such as yourself. My staff constantly strives to ensure that guests are well taken care of, particularly during emergency situations. We hope that you remain well and please come back to see us under more relaxed circumstances. Best of luck to you, Chivaun.

"Great Staff Make Great Stay"

5
08/12/2017

This is an older facility however there is great service and very decent pricing. The rooms are well stocked and staff are friendly. Hotel staff deserve extra recognition for stepping up to help fire victims. They were all hands on deck helping to accommodate people evacuating from fire zones. When they could not accommodate someone they got on the phone to help find rooms at other hotels.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Lisa B., Thank you for acknowledging the efforts of my team. It is our pleasure to be part of the community that assisted so many evacuees find accommodations during a time of need. We believe in unity through community. Best wishes to you, Chivaun

"Lovely cosy hotel"

5
04/12/2017

This place was lovely. We had two large double beds with a sliding patio door onto the pool area. The beds were THE most comfortable I have stayed in and I was out like a lightbulb. Bathroom had slightly odd decor. A kind of gold/brown, but it worked. We were on the ground floor, so was easily accessible and handy to park our car outside. Staff were friendly and accommodating.

"Great property and staff for group activities and respite"

5
04/12/2017

Attended grandson's baseball tournament ... lots of parents and kids of pre-teens and teenage groups that needed wind down after competition. The pools lawn, spa openness as well as the freedom to let them be children was a pleasant surprise. Great property and extremely positive, helpful and friendly staff.

"Not worth the price"

3
28/11/2017

After getting lost, when we got to Santa Barbara we were so tired we stopped for the night. The hotel was nice but overpriced. If I had not been so tired we would have driven on and found something else.

"A very nice hotel"

4
27/11/2017

A reasonably priced hotel for the market. Nice room, a well maintained facility, and friendly staff. It's well located, and easy to get to and to get to other places in the area. The restaurant on the property, which isn't owned by the hotel, is mediocre, but the front desk staff has recommendations for better alternatives.

"Not worth it for the money"

2
27/11/2017

Dated rooms. Thin walls. Old bed linens. Just a poor experience overall/was expecting more for a "Plus" version of the hotel. I arrived and the outside looked great. But the inside of the hotel room was a different story. Plus the noise level from the pool is tough - folks were gathering outside until the late hours of the morning. No breakfast, nothing - you pay a lot of money for an old room with thin scratchy sheets.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear wanderlust516, Thank you for taking the time to submit your comments. It is with honest feedback that we may take the opportunity to hear about any area(s) that our guests feel may need improvement. Please note that we are in process of updating the guest rooms with new carpet, furnishings and updating the bathrooms. Although breakfast is not included in the room rate, there is a restaurant on-site that offers wonderful breakfast options, along with lunch and dinner. I apologize we did not meet your expectations and I thank you again for providing your feedback. Kind regards, Chivaun.

"Highly Recommend"

4
25/11/2017

Very clean, quiet, and comfortable; convenient location to freeway, shopping and dining; staff courteous, professional and helpful; easy and quick check-in and check-out; very nice pool, spa and grounds. Would definitely stay again.

"OVER PRICED!"

2
21/11/2017

Most BWs are $80-$120 and then in Santa Barbara they charge $300 a complete rip-off for a motel. I'm fine paying $300 for a nice hotel on the beach like I did the next night in Santa Monica, but for a below average motel across from the mall, no thanks. And rationalizing just because this is Santa Barbara is called TAKING ADVANTAGE OF YOUR CUSTOMERS!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear AlDeSilver, Thank you for your time in submitting your comments. I'm sorry to read that you felt as though "you were taken advantage of". We understand that rates, city wide, in Santa Barbara are above average. Therefore, here at the Pepper Tree Inn we ensure a great value to our guests by providing a host of in room amenities such as fresh whole fruit, bottled water, candies, deluxe bathroom products, complimentary Wi-Fi and never any resort fees. And while other local hotels charge $10+ per night for parking, parking is always free. We appreciate your comments and wish you a nice holiday season. Kind regards, Chivaun C.

"Great staff great view"

4
21/11/2017

No breakfast but fruit and coffee we're provided we just went up the road to eat plenty of places to stop great view from back of room to pool and fire pit decor a little outdated but everything was clean mattress firm which I enjoyed for my back but husband didn't. Gil the clerk who checked us in was wonderful. Would stay here again. Caution though if hotel being next door to a cemetery is a problem for you you may want to consider another place didn't bother us at all.

"Decent room. Great front desk and housekeeping."

4
20/11/2017

We were booked here by my company for a conference at UCSB. We stayed 3 nights and I will say it was a pleasant experience from check in to check out. The staff is exceptionally friendly and helpful - from front desk to housekeeping. The room was a little dated, but very clean and comfortable. I didn't understand the sleeve where the TV remote was resting...it said "Fresh Remote." What? LOL... Maybe it's just me, but I found that weird. Our room was on the second floor, so not fun lugging all our stuff up the stairs. I would say ask for a ground floor room when you make reservations if this is a problem for you. The property grounds were beautuful and well-maintained. I loved the fire pit that was lit every evening. Also, since I took the car to my conference during the day (about a 6 mile easy freeway drive), it was nice for my family to have shopping and restaurants an easy walk from the motel. Wi-Fi was adequate for email, but not much else. Overall, a great value for the price.

"What a great hotel"

5
19/11/2017

We really enjoyed our stay at this hotel. When we arrived there, we were a bit suspicious, if we would like it, but as soon as we came into the reception we immediately started to love it. The guys at the reception were all very positive, very enthusiastic, had great hints for food places, and gave us a really good room with a nice view to the pool. The pool is also very spacious, very quiet, with a lot of beach chairs, we enjoyed spending the hot afternoon there. The hotel also has very good washing facilities, with huge driers, all of them at a reasonable price. Location of the hotel is also very good, you can walk to a couple of supermarkets, but you can also with a short drive drive down to the coast or to the mission. Hotel is very quiet, rooms are good, clean, always recommendable

"How does this place have a 4 point rating here?"

2
18/11/2017

Stayed here for a night last week and really have nothing good to say about it (aside from friendly front desk). I really don't understand it's rating here on Trip Advisor, unless it's just the price point in Santa Barbara... Check in was efficient and helpful, but it went down hill quickly after that. The room numbers are confusing - ground floor rooms start with a 2, so one would assume it would be on the second floor...it's not. Air conditioning was non-existent, most of the electrical outlets didn't function, internet was slow and cut out, the lighting was dark, there was hair in the tub, mold in the bathroom, etc. This place obviously hasn't been updated in decades... and it isn't charming. Would not recommend or stay here again. Maybe I just missed something, but we had four other people in our party and all had similar experience, so I don't think so.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Liles707, Thank you for taking the time to inform us of your recent stay. I'm sorry to read you were unhappy with your accommodations, however, I do appreciate receiving feedback from guests which enables me to understand areas in which need addressing or that we can improve upon. Please note that our staff consistently strives to maintain our facility to adhere to our high standards. Had the issues you've outlined above been reported we would have had the opportunity to act swiftly to address and correct as it is always our objective to maintain the comfort of our guests. For future reference, we have 2 complexes which are referred to as the #200 Building and the #300 Building. Rooms in the #200 building start with a "2" and rooms in the #300 building start with a "3". I hope this provides some clarification. I thank you again for providing your valuable feedback. Sincerely, Chivaun C.

"Fabulous and friendly"

5
01/11/2017

We stayed here for 3 nights in a ground floor room with a nice terrace outside. The courtyard area had tidy grassy areas with well tended flowers and lime trees. Hummingbirds regularly visited the flowers in the garden. A lovely pool and hot tub completed it nicely. The room was a little on the small side for a family, but very comfortable. Fresh fruit, water and coffee in the room. Free fruit and fresh coffee available all day in reception. The staff were excellent and very welcoming, particularly Anthony on reception. Although 3 or 4 miles from downtown Santa Barbara, this was not a problem as the bus stop is practically outside the hotel. We didn't use the rental car while we were there at all. If we ever visit again, we would definitely stay here. Highly recommended.

"Great Hotel, Helpful Staff"

4
01/11/2017

I stayed here on a one night visit to Santa Barbara. Nice hotel with very friendly, helpful staff. Nice, small gym with treadmill, elliptical and some weight machines. Good Wifi. Shuttle from airport and to train station. No breakfast, but good morning coffee; restaurant next door.

"Good stopover "

4
31/10/2017

We were given very Good service at the desk. Good room and well equipped. We Only stayed one night on the way north. Rather than eat at the hotel's eating house we eat at The restaurant across the road in the mall which was excellent.

"Nice little place..."

4
31/10/2017

We were in scenic SB for just the one night. The hotel appears slightly past its best but the staff was friendly and the room clean and tidy. The pool and spa are crystal clear. We were in a poolside second floor room. When we arrived early they were more than happy to get us checked in without issue. As commented the pool was great and a welcome sight after the boiling hot dusty drive. We choose not to eat within walking distance and got an excellent local taxi driver to take us into town. The facilities nearby looked perfectly adequate including the mall just over the road but we wanted to explore the town more. The only possible negative we would say is that the housekeeping staff with their carts are very very noisy. We were up at 6.30 that morning by choice but had we not wished to be we would have been woken by the house keeping staff. Additionally there was some repainting going on in the car park which made parking a challenge. You have to be objective when writing a review, but all said a nice place to visit.

"Away from the crowds, but still expensive"

3
30/10/2017

We liked the room we had (#259). It was a king bed room - one of the "larger" ones - on the second floor overlooking the grounds towards the swimming pool. It had a private balcony with a table and two chairs, as well as the air conditioning unit which was ancient and very loud. The A/C controls were either on or off with no thermostat control - at least not one that worked in our room. The bath was designed for very short people with a very low sink and a very small toilet. The bath had obviously been remodeled with nice tile, but the dry rot around the bottom of the door was just painted over rather poorly. The bed was ok and the furnishings about standard for an entry level Best Western. The fridge was very small. The internet and TV worked fine, once I called the front desk to clear up some technical issues with their wireless. The employees were very nice, attentive and responsive. Overall, not a bad hotel for a couple of nights. Overpriced as they all are in Santa Barbara, but a relatively good value for that area. Note: there is no breakfast included - continental or otherwise.

"Okay for an overnight!"

2
26/10/2017

Clean but outdated decor and amenities. Loud parking lot noise. Front desk staff was very helpful. The pullout sofa bed turned out to be pull out twin beds instead. Nice pool area. Overpriced for the quality.

"HOWARD&JANET SHEFFIELD UK"

4
25/10/2017

We stayed 3 nights 22nd 23rd & 24th sept. 2017, its a very well run and welcoming hotel, you must try the fish restaurant across the road in little shopping complex, well worth a visit, back to the pepper tree, we really enjoyed our stay,we had a few drinks in the little bar, the adjoining diner is pretty good for breakfast.

"Perfect for Santa Barbara "

5
17/10/2017

Santa Barbara has been hosting tourists for a long time and choice of hotel depends very much on what you intend to do. However the town centre and bottom end of State Street has faded and a lot of the shops including Macy have closed down, so not really worth paying the town centre premium cost. Best West Pepper Tree is now at the better end of State Street with a mall opposite that contains all you want for shopping and food. The hotel is very welcoming with a room the equal of most 4/5 star places with a decent bed and bathroom and comfortable soft furniture. I could live without the automatic bathroom lights that hit you with full brightness in the middle of the night just when you are trying not to wake anyone else up. Maybe some thick sticky tape would fix it but I didn't try. A bonus feature is that every room has a little patio or balcony with outdoor furniture so if you want to eat in on any night it is very pleasant. Also have to remark on how crystal clean they keep the pool and spa, not easy with all the current forest fires ( because it is a problem) I have at home. All in we had a very pleasant stay for a long weekend and it was my second stay after more than a ten year gap so I really do recommend

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Good day JRNSydney_Australia, Thank you for your kind review. It fills me with happiness to know that you enjoyed your stay. And I so appreciate that you recognize the effort sof my team to ensure the cleanliness of the hotel grounds, pool and rooms. They strive to maintain our hotel to the highest standards. Please come back to see us before another 10 years pass!! Best, Chivaun.

"Good visit"

5
17/10/2017

As part of a group with a diversity of needs, we were accommodated well in all ways. The meeting facility was great with all needed amenities for our purposes. The staff were all very helpful-there when needed and almost invisible when not.

"Older but upgraded"

4
13/10/2017

Nice facility, beautiful grounds. A little far from downtown so had to taxi. Only one close by restaurant. No breakfast, but coffee and fruit. Some staff very helpful and knowledgeable about area attractions . Shuttle service for train. Beds comfy.

"Sister trip"

3
12/10/2017

Three sisters stayed here. There were cobwebs in the corners and behind the t.v. We did need an extra robe and lost one of the room keys and housekeeping brought them immediately. Fresh fruit and bottled water in the room that were complimentary.

"Amazing hotel with great staff!"

5
11/10/2017

My fiance and I went to Santa Barbara for 5 days and 4 nights, but only stayed here our last night in town. We truly regret not staying here the whole time! We stayed at the Franciscan Inn for the first 3 nights and it was the worst hotel we've ever been to!! The Best Western Peppertree was an ENORMOUS step up!! Beautiful property with amazing, clean rooms and magnificent landscaping. To top it all off, their staff was wonderful, friendly, and very accommodating! I felt like they went out of their way to make our stay perfect! This is the only place in Santa Barbara I would want to go back to! Staying here really turned our vacation around, if it weren't for staying here I would have nothing good to say about Santa Barbara as a whole, these guys changed my mind!

"Sister trip"

4
09/10/2017

From the desk to our room we lost our room key. We called the front desk and they brought us another as well as a third robe and extra towels for the hot tub. There was fresh fruit and bottles of water, complimentary, in the room.

"Excellent reception staff"

5
09/10/2017

The bedroom here was large, very comfortable bed, and a nice veiw out of the window. The pool was nice and the jacuzzi the perfect temperature for me. There was also good complementaries in the room - coffee, fruit, bottles of water. The reception staff were always a pleasure to speak to, very helpful and easy going. I also had a full body deep tissue massage, which I can sometimes find aren't deep enough in hotels etc, not this, it was perfect and I felt so loose afterward! I would definitely return here in the future.

"Nice place to stay but bit far out of town"

4
04/10/2017

Booked in advance and not disappointed. Very attentive welcome from Peter on the front desk. Room ready earlier than 3pm and lots of good information about the hotel. Nice ground level room with door to garden patio. Nice to sit out. Good parking available close to your room. Pools looked inviting and area is quiet. Good restaurants close by, including a 'sister' place next door which serves good breakfasts. The hotel is a few miles away from downtown SB and you do need a car to get around. Otherwise a great functional place to stay a couple of nights. Easy access from main highways too.

"excellent stay"

5
02/10/2017

courteous, friendly desk and service staff; pleasant, relaxing and clean room with private patio overlooking pool; free parking onsite; easy freeway access and convenient location to downtown Santa Barbara and UCSB.

"So comfortable! Everything we needed"

5
02/10/2017

I am trying to figure out why this hotel stood out as being particularly comfortable. The Front Desk staff was incredibly welcoming and accommodating, and made us feel valued. The rooms were roomy and comfortable. Staff made sure we got a view room, overlooking the pool, despite being very busy. Complimentary coffee, water, and fruit in the room. Great balcony. Nothing overly fancy, but an overall relaxed and comfortable vibe. They also allow pets. We didn't bring ours, so I am not familiar with the policy. But there was NO SIGN of animals, like there often is in hotels that allow pets. In fact, U didn't even know they allowed pets until a saw a few dogs.

"Short stay "

5
01/10/2017

We stayed at the pepper tree inn for four nights, over Labor Day weekend, the check in was smooth with the staff really helpful, giving information of the surrounding area The room was very clean and just a few steps from the pool We would recommend pepper tree To our family and friends.

"Outstanding!"

5
29/09/2017

I loved the hotel ambiance very retro to 1950, however it could use a little TLC like new carpet in room. Overall I was very pleased. Large property, lots of amenities. A great value for the pricey Santa Barbara Area.

"In need of an urgent refurbishment"

1
26/09/2017

In a 3 week tour of California this was the worst hotel we stayed in and sadly one of the most expensive. Location wise it's about a 10 min drive to downtown Santa Barbara and whilst the area was ok there were a lot of homeless people around in the evening. The room 315 was a descent size and the beds were comfortable. But that's were positives end! So the patio door won't open, close or lock properly. Then air conditioning was from the 1970's and was too noisy to be turned on. The carpets and furniture were old and dirty. The bathroom was old, dirty and we had ants and roaches. There was no soundproofing and therefore it felt like you were sleeping right next to the road, it was so loud. Perhaps we were just unlucky with the room but my advice would be try somewhere else first.

"Amazing"

5
26/09/2017

Hotel and staff are amazing! We plan on visiting our son at UCSB and this will be our first choice of hotel to stay in. The desk staff, hotel maids and the grounds keepers went out of their way to greet us with smiles and welcomes.

"Nice price and quality service"

4
25/09/2017

Clean room, comfy bed. Don't plan to sleep in unless you bring ear plugs, the cleaning carts in the tile walkways are loud. Great staff! Decor is dated and weird combinations of styles. Like the courtyard garden, pool and spa!

"Great experience"

5
24/09/2017

I like and chose this hotel because it is close to everything, but well protected from street traffic. Many of the rooms are off a lovely green courtyard with a pool and fire pit. That quiet is crucial for me as I am a very light sleeper. Staff was very helpful. The restaurant is adequate for breakfast, but is not as good as it could be. However, having it there is a convenience. Whole Foods is only a block away, as are a handful of better restaurants.

"HIGHLY RECOMMENDED"

5
22/09/2017

The Best Western Pepper Tree Inn in Santa Barbara provides excellent value. The rooms and bathrooms are large, clean and well-appointed. I would like to make particular mention of the reception staff who could not have been more helpful.

"Relaxing stay"

5
19/09/2017

Pleasant and comfortable. Affordable pricing, easy check-in and check-out. Lovely swim pool and outdoor area to relax in. Enjoyed the fire pit in the evening. Friendly staff, great location near to shopping, popular spots and close to freeway access. I definitely recommend this place to stay.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings gregoryhG7991QT, Thank you for your kind review. I'm so pleased to read that you found our accommodations, amenities and location to be such a great fit for you. Thank you for recommendation to others. We hope you return soon. Cheers, Chivaun.

"touist and RN"

5
17/09/2017

Was a great hotel. Offer no c/o. A lot ofchildhood memories staying here during Ronald Reagen presdiesnt with the Secret Sefrvies. Appreciate th clean pool and the shoping center across the street. Hope that more people will stay at this hotel, would recommend it highly.

"Highly recommend "

5
15/09/2017

Touring from San Francisco to San Diego with several stops in between this was by far the best accommodation that we stayed in from the aspect of value for money to what we were provided with.. which was excellent service from everyone but big shout out to Peter on reception, great host! Room was brilliant, free parking right outside which is s huge plus in USA, lovely swimming pool which was much appreciated after sight seeing in the heat each day and excellent easy access location. Santa Barbara is a must see location of you are in the area but made so much more enjoyable by our stay here.

"LOVED IT!!!"

5
14/09/2017

Excellent hotel, rooms were fantastic, very spacious,with everything you need. The pool areas and gardens are very well kept. A short drive to the beach. Lots of shops and restaurants within walking distance. Wanted to stay longer, would definitely recommend this hotel.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Our guests are the travel experts and I appreciate you for taking the time to share your comments. We look forward to welcoming you back for a longer stay next time you visit Santa Barbara. See you soon, Chivaun.

"Accessibility claims are misleading - only 1 truly accessible room out of 150. Otherwise should get a 4 rating."

2
13/09/2017

I asked for a handicapped-accessible room when I made my reservation nearly a month ago, because I am recuperating from a knee replacement and am not ready to handle stairs with luggage and getting up from toilet with no hands.. I was told that there were no guarantees, it would depend on how things were when we got here. When we arrived the staff told us that there was only 1 truly ADA-compliant accessible room, and someone else had reserved it nearly 2 months ago. Had I known this when I booked, I would have gone elsewhere, but caveat emptor. The desk staff told us they had a couple of jury-rigged accessible rooms and put us in one on the first floor, alleged to have a king bed, "executive suite", with grab bars around the bathroom. No king bed, no grab bars around toilet, and up a step. Back to the lobby we went. The next room did have a king bed, and did have an elevator available, but the toilet is tiny and LOW, with a tiled shelf built over the tank so you can't even use the tank top as a support to lever yourself up. (Lord knows how they manage repairs!) The only grab bar in sight is in the tub-shower, with the standard tub wall you have to step over. We settled for it. These folks are CLUELESS about what even a mildly disabled person requires. If the building caught fire I could make it down the stairs to escape now, 6 weeks after surgery, but someone who is dependent on a wheelchair or a walker is going to have to risk the elevator or have someone carry them down. Forget being able to use the bathroom. It's a nice enough hotel otherwise. If you are disabled, though, go elsewhere.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you patriciarZ6602SK for submitting your comments. You have made some excellent points. I greatly apologize that you were shuffled between rooms in order to find a room that would work for you. I realize this is not a nice way to start a hotel stay. It is only with honest feedback, such as yours, that will allow me to further educate my team as to the needs of a person requesting an ADA-compliant accessible room. Thank you very much for taking the time to submit your review. I greatly appreciate hearing from you. Kind regards, Chivaun.

"FOR A HOTEL PRICE IN SANTA BARBARA-VERY GOOD"

4
13/09/2017

Older style hotel. Comfortable room with fridge and microwave- coffee mediocre. Nice pool and patio overlooking. Reasonably quiet until they started cutting the grass in the morning. Separate restaurant so no free breakfast. Good wifi. Across the street from a major shopping center with various restaurants and cafes. Recommend

"great place"

5
13/09/2017

good value and centerally located . I stay when going to Sansum and it is between the 2 clinics and easy access for freeway. Room is always clean and front desk friendly. There is a small restaurant on parking lot and shopping across the street.

"Very nice hotel "

4
12/09/2017

We stayed 2 nights in this very nice hotel! It was exelent! Rooms big and spacious, bathroom well equipped,good parking possibilities and helpful reception The pool is very nice and so the spa Only minus is the distance to Santa Barbara center

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings It's wonderful to hear you enjoyed your recent visit to Santa Barbara and found our hotel to be "Excellent”. Thank you for sharing your review. Your compliments mean a lot to us. We hope to have the opportunity to welcome you back soon the the Pepper Tree Inn. Cheers!

"Return visit just as good"

5
07/09/2017

This was our second trip to the delightful Peppertree Inn and once again it reached our expectations. We asked due to a special anniversary if we could stay in our previous room on the lower floor and the staff duly obliged Checking in is easy, swift and efficient. The rooms are very close to the reception desk and parking is almost always directly outside the rooms and free. The whole ambience of the place is very Mediterranean styled with great coloured stair tiles and Spanish type walls and roofing The rooms are excellent spacious, clean with large TV, fridge, safe and very comfortable large bed. A small patio with table and two chairs is outside the sliding door and overlooks the pool and jacuzzi. The firepit and patio seating were also a few yards away. The location is ideal for exploring all that Santa Barbara has and is only a few minutes drive from Downtown. The La Cumbre Plaza opposite is excellent with large department stores, great restaurants (try Lure if you love fish!!!) and an excellent Vons for all your general food and drink needs . (British visitors make sure you ask for a members card if you haven't been before - big difference in price and it's free) Take the car downtown and park very cheaply for loads more lovely sights shops and restaurants.Very safe place to walk about. All in all we can't fault the Peppertree and will, of course be coming back again Thanks

"Very convenient for Muir Woods visit"

4
06/09/2017

Nice hotel right on the water. Very short drive to Muir Woods. Staff is very friendly and helpful. Breakfast was good. Hotel seems to have been built in stages so some rooms are a little bit of a walk.

"Best Western Santa Barbara"

5
06/09/2017

Lovely place for an overnight stop.Could not fault it. Lovely,clean comfortable rooms and helpful,friendly staff. Good pool area.Free tea,coffee and fruit in reception area. Would definitely recommend.

"Santa Barbara Best Western Pepper Tree Stay"

5
05/09/2017

As always a friendly, clean and relaxing place to stay. Located very close to my place of business with many amenities in close proximity to the hotel. Dog friendly with beautiful grounds. Would recommend this location to friends and family traveling to the Santa Barbara area.

"Wonderful Place to Stay"

5
04/09/2017

No noise!! When in Santa Barbara, downtown is a convenient 3 miles down the road, and the Universide a n easy 3 miles up the road. The shopping center across the street has coffee shops and restaurants in all price ranges. Great shopping, including Norstroms! There is no better staff!!!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Maria, Thank you for taking the time to compliment my staff. Every one of my team members strive to ensure each guest leaves with a memorable experience. I am so pleased to hear you enjoyed your visit to Santa Barbara. Please come back and see us soon, Chivaun.

"Great Place To Stay"

5
30/08/2017

The rooms are Very clean , Beds Very Comfortable, Awesome Amenities ! Close to everything you need is with in walking distance . The Staff at the front desk is very helpful . the shuttle service has been Great !!! I Highly recommend !!!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings lawrencec319, Thank you for your kind review. I am so pleased to read that you found the rooms to be clean and the beds comfortable. Two key items that will make or break a hotel experience. I certainly hope we have the chance to welcome you back if your travels bring you back to Santa Barbara. Cheers, Chivaun.

"summer vacation"

4
27/08/2017

As we travelled the Pacific Coast Highway we booked in at the Pepper Tree Inn. We had a first floor room which was very spacious with a safe, refrigerator, hairdrier, iron and all the little things needed for showering such as shampoo,conditioner, lotion and mouthwash. The beach and seafront is a car ride away but there are some good restaurants a short walk away. The hotel itself was very clean with swimming pool. Definitely worth a look.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
stephen b, thank you for taking the time to submit your review. We love hearing from our guests and appreciate your kind comments. I know that you have many hotel choices in Santa Barbara and I appreciate so much that you chose to stay with us. We hope to see you next summer. Sincerely, Chivaun.

"Outdated and not worth the price"

2
17/08/2017

The room was old and outdated. We had a few ants in the bathroom. The air conditioner was extremely loud and right next the bed. There is no temperature control so it either had to stay on all night or turn it off completely. The pool was nice, but not heated. For the price we paid, I am extremely disappointed and would not stay here again.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear scottmL1717DQ, Thank you for taking the time to submit your review. I am sorry to read of your disappointment. Regarding the ants in the bathroom, I wish you had reached out to our front desk team who would have coordinated to have the ants removed. Please note that we are in process of updating our guest rooms with new carpet, furniture and bathroom renovations. It is our practice to have both of the pools are heated at this time of year. During the winter, we do only heat one of the pools. I am sorry we did not meet your expectations during your recent stay and hope that you may return to experience an updated room, which in turn may change your opinion of the Best Western Plus Pepper Tree Inn. Sincerely, Chivaun.

"Nice accomodation in a beautiful town"

5
17/08/2017

The hotel is a bit far from downtown but on the main street of this nice little city. The room was comfortable: ground floor with direct access to the garden and swimming pool (best option for me). The swimming pool is quite big with a separate jacuzzi as well. It's really an ideal place for relaxing. Santa Barbara is hospitable, super clean. We had the chance to be there during the Old Spanish Days (2-6 August) and we enjoyed very much the traditional spanish fiesta.

"A very nice hotel!"

5
16/08/2017

We really enjoyed our stay at the Pepper Tree Inn. We had a first floor room so were able to access the outdoor pool area through a sliding glass door. A nice sitting area was on the deck outside of our room, and just a few feet away was some nice lounge chairs on the pool deck. The pool area received generous amounts of direct sun light. The rooms were comfortable and clean. The bed was very comfortable. A mall was located across the street from the hotel where some good restaurants were located as well as some good shopping opportunities.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings Dean L, Thank you for choosing to stay with us. We look forward to welcoming you back when your travels bring you back to Santa Barbara. Cheers, Chivaun.

"Loved the accommodation and pools. "

5
14/08/2017

Overall we were really happy with this accommodation and our short stay there. We stayed here for 2 nights over a weekend and when we checked in we were told it was probably the busiest weekend of the year as it was a Spanish/Mexican fiesta in town. That explained why availability in town was generally poor (and rates very high!). The check in process was easy and friendly. We got into our room which was on the second floor and overlooked one of the pools. The room was great - large size with large flatscreen tv, fridge, bedside units, safe and plenty of room to store and hang clothes. The bed was really comfortable and had good quality linen and pillows so we slept well. I also liked having a balcony to relax on. The bathroom was great too. Plenty of room and good amenities. There was a shower over the bath. The free wifi worked well with very few dropouts. There was plenty of onsite parking. There were two pools on the property and the one that our room overlooked was quite busy and we couldn't get sun loungers during the day. We did check the other pool which for some reason was much quieter and plenty of seats and sun loungers so we used that one. So it's worth checking out both pools. There was a spa/whirlpool next to each of the swimming pools. There was an ice machine and soft drinks vending machine next to the pools. Location: there is a bus outside that takes you to Downtown for $1.75 each way (you need the correct money for the bus). It takes about 20 mins. And then returning from town we used uber which was approx $10 per ride back to hotel. Across from the hotel is a Macy's as well as a Vons supermarket and other coffee shops/small restaurants etc. I'd be more than happy to stay here again.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Thank you Sarah B. for taking the time to let us know about your stay. Isn't it great when you are able to get a good nights sleep when traveling? I'm so pleased that you rested well while you were our guest. Thank you for addressing all of our amenities, I'm so glad that you were happy and comfortable. See you next time you're in town. Cheers, Chivaun.

"Didn't want to leave"

5
13/08/2017

We stayed for two nights in August and we were really impressed at how pretty it was. Peter checked us in and was very helpful and friendly. Our room had a balcony which looked out over lovely gardens, the pool and hot tub - with an amazing view of the mountains. The room was very comfortable and well equipped - plenty of tea supplied too which was ideal for me !!! I can't speak highly enough of this hotel. I was gutted to have to leave

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Nikki F, you will need to plan a longer stay next time so you can enjoy all that our magical city has to offer as well as some more time to relax at the Pepper Tree Inn. Please come back and see us soon. Sincerely, Chivaun.

"Great pool"

5
09/08/2017

Lovely Spanish style motel with a great pool and spa. Clean rooms which open onto the pool and garden with good facilities. Reception staff were kind and helpful. Located on main road towards Santa Barbara, about a 10 minute drive. Good service, highly recommend.

"Great Staff"

3
08/08/2017

If you are looking for luxury, this is not the hotel to choose. If you are looking for exceptional staff, comfy beds and close proximity to fun activities, the beach and nice pool areas, this is the place for you. I would stay here again.

"Fun time"

5
06/08/2017

Great hotel. Rooms very clean. Staff very accommodating with your requests. On site restaurant. Great pool and hot tub with easy access from your room. Pool towels available from front desk. Lots of parking spaces. Location is good near to shops and restaurants but downtown is a short drive away or on a bus route that runs regularly and for only $1.50 one way it worked out great value for money. Would definitely return.

"Never disappointed when staying here."

5
05/08/2017

This hotel is always our first choice when staying Santa Barbara. Affordable. Comfortable. Most rooms have super easy access to pool. Great for kids. Beautiful relaxing landscape. Great staff. We have never had any problems.

"out of the main town but great facilities"

5
02/08/2017

only stayed one night but wish it could have been longer, great room and the pool and fire pit area were really nice. Very friendly staff who couldnt be more helpful and very happy with the hotel. It is a good drag out of the main town, approx 2.5 miles so either taxi or car drive, but we found good eateries close to the hotel so not an issue to us.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear cjajensenmk3, Next time you visit be sure to plan for a longer stay. This will give you time to really relax and enjoy the many wonderful attractions and dining options Santa Barbara has to offer. We hope to welcome you back sooner rather than later. Cheers, Chivaun.

"A Charming Stay"

4
02/08/2017

This location is about one mile from the center of town and offers free parking and clean, immaculate, comfortable rooms. The bathrooms were comfortable with warm showers. The beds were very comfortable with pleasant decor and modern televisions and great wifi. I especially enjoyed the delicious complimentary decaf coffee in the pretty hotel lobby,

"Perfect"

5
01/08/2017

Perfect location on the main street in Santa Barbara close to everything and a short drive to the beach. Our room was very clean and spacious with everything you need and an amazing bed! The pool area was great, sunbeds, pool and hot tub surrounded by beautiful gardens. All staff were friendly and incredibly helpful on where to go and what to see. The restaurant was great for breakfast with friendly staff and make sure you don't miss out on the fire pit in the evening, perfect for sitting around drinking and relaxing

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Annie P, So glad that you had the perfect experience while staying at the Pepper Tree Inn. We couldn't ask for anything more for our guests. Please come back and see us soon, Chivaun.

"Best Western - Santa Barbara"

5
28/07/2017

After spending one night in a simply awful motel, we checked into the Best Western. The hotel was lovely, our room was wonderful, the staff was very helpful, and our vacation was saved!! The desk staff moved some reservations around so we could check in, and also managed to get us an extra night even though they were sold out at the time. We will never stay anywhere else in Santa Barbara!!!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Y8183VKsharonr, It is wonderful to read of your appreciation for the hotel and staff. We strive to ensure our guests are comfortable and it sounds like my team was able to step in and provide you with the service you deserve. We look forward to welcoming you back to the Pepper Tree Inn. Sincerely, Chivaun.

"Bulldozers and jackhammers!!"

3
28/07/2017

Oh my....they are building an apartment complex right behind this hotel. The jackhammers and bulldozers start promptly at 7:00am each morning and DO NOT stop all day. Smokers smoke out on the balcony and the smoke drifts right into your room...soooooo noisy....so happy to be home!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear 47maggiek, I greatly apologize for the construction behind the hotel. The activity is in the back of the hotel and we are hopeful that guests will go out and enjoy the patios or balconies to enjoy the views, pool and beautiful garden courtyards. Construction should be ending soon and we invite you back with hopes to change your opinion of the Pepper Tree Inn. Thank you, Chivaun.

"Best Western Pepper Tree Inn Plus"

5
26/07/2017

Excellent stay. We had an annual reunion and booked a number of rooms at the Pepper Tree. It was great staying there! We will be booking there from now on. The fire pit at night was a plus, as many of the alumni gathered there in the evening to tell stories of where we've been, where we are, and what are futures hold for us.

"Hands down the best service from top to bottom!"

5
25/07/2017

We stayed here while my wife was doing a certification class in various conference rooms throughout the hotel. The service was great and every staff member we crossed went above and beyond, were pleasant, and helpful. when you asked for something they would not just point, but would get it for you. The pools and grounds are really kept up for an older facility. I saw many families having fun at both pools. The cleaning staff did a full cleaning daily, not just a brush up. Location is a $10-12 Uber ride to downtown SB and the beach but there are many restaurants and shopping areas within walking distance of the hotel and one on site. Great steak house two doors down. I wouldn't recommend the bikes though. It was a fine ride to SB downtown but uphill most the way back and tough with the heavy recreation bikes. Plus it was $25 for 4 hours and an Uber both ways would have been cheaper. The shuttle back and forth was prompt and courteous.

"Clean room, lovely views, dog friendly"

4
24/07/2017

Stayed for one night with hubby and our beloved dog. At reception was given portable water bowl for my fluff, which was a nice touch. Room was clean with lovely view of mountains and pool. Provided good choice of tea/coffee and toiletries. Not much going on around the hotel but would stay here again as it had a nice atmosphere, easy drive to the beach and downtown. Breakfast is not included but we drove to downtown and grabbed a bite to eat there. Pool is nice, grounds are well kept and tea/coffee fruit are available in reception. Great stopover for santa Barbara, would stay again. My dog had a lovely stay and for that, this hotel scores high.thank you best western.

"Swings and roundabouts"

4
23/07/2017

My wife and I used this hotel as a stopover on our road trip between Las Vegas and San Fransisco. The hotel is conveniently located between downtown Santa Barbara and the US101 heading north. Overall the rooms were large enough with all the usual amenities you would expect but were in need of a general update and were a bit dark. However, the rooms were very clean and tidy and the team of maids came in every day. The staff were excellent, very friendly, knowledge about the local area and were keen to assist us with our onward travel plans. Free wi-fi throughout the hotel and grounds as well as ample car parking. The hotel grounds and pool areas were maintained to a very high standard by a team of good natured gardeners. At night a fire pit is lit in the grounds of the hotel and this becomes a focal point for guests to meet and mingle - a very nice touch. If my wife and I ever find ourself in this area again we would definitely stay hear.

"Very quaint hotel"

4
21/07/2017

Overall this is a nice place. The property is definitely dated, but it is well-maintained enough to be considered quaint. My room was a bit on the small side, but being a solo traveler it was perfect for me. My room had a balcony that overlooks a courtyard and pool. There is no dining area that I could find, but there is a restaurant within the same parking lot. That restaurant opens at 6am if for those who need an early breakfast. Although it's a short drive to downtown Santa Barbara or the beach, the location is not too bad. It's across from La Cumbre Plaza which consists of an outdoor mall, shops, and restaurants. The front desk staff is super friendly and helpful.

"Lovely hotel for Santa Barbara"

4
20/07/2017

This hotel has everything it needs. Its on the main street but still a little far from downtown Santa Barbara. Staff is very friendly and a lovely breakfast at the restaurant nextdoor. Rooms are spacious and clean. The little balcany of deck is nice. Beds are very comfortable! Had a love stay here!

"Nice friendly hotel but a little dated."

4
19/07/2017

Stayed here on a recent two week trip in California. This hotel had the smallest rooms of all hotels/resorts on our trip. We stayed at eight different hotels. Liked the outside areas and pool. Like that we could park our car in front of our room. Liked the balconies and gardens. Hotel decor is dated...reminded me of traveling with my parents in the 70's & 80's...especially the restaurant next door. But those were fond memories and the food and service was very good.

"Great place to stay!"

5
16/07/2017

My husband and I were in Santa Barbara July 14th and 15th for a family get-together Justin took care of our reservations he did a great job setting up everything for us and made sure that we were so comfortable and had everything that we needed it was fantastic! he made sure our room was everything that we wanted right down to the pool towels our bed was so comfortable we slept really great when I'm back in Santa Barbara I definitely will be staying here again and definitely will ask for Justin to take care of us talk about customer service way to go Justin!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Greetings christcuts19, It is wonderful to read of your appreciation of Justin. All of my staff strive to ensure that each of our guests enjoy a comfortable stay. I am glad to know that Justin provided this experience for you. Thank you for taking the time to provide your comments. We look forward to welcoming you back during your next visit to Santa Barbara. . See you soon, Chivaun.

"Great place to stay very clean!! Great location A+"

5
16/07/2017

From the start at check in it was awesome the front desk Justin and Jesse was awesome both went the extra mile from the start. The room was very nice and clean great excess to the pool area! Also housekeeping very friendly.Thanks again to Justin for sending extra towels to the room. We will definitely come back hope to get either one of them at check in.

"Comfort and ease- good value and excellent service"

5
16/07/2017

The warm welcome and kind assistance by Peter on reception was very much appreciated after a long drive from LA Nothing was too much trouble, with lots of friendly advice of places to go and visit as well as recommendations for photographs was most helpful. The room service was excellent and I would highly recommend!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Janewaddilove, It is wonderful to read that the Pepper Tree Inn is a great fit for you. Peter is a true hospitality gem and I am pleased that he provided you with the service you deserve. Santa Barbara is one of the most photogenic places to visit and I do hope you take the time to return to explore all that our magical city has to offer. Cheers, Chivaun.

"Okay for the price"

3
14/07/2017

Wish we had spent the extra money on a better hotel. The rooms aren't bad, but older. The mattress and pillows were too soft making it uncomfortable to sleep. The AC unit is LOUD and constantly running no matter what temperature it was set to. On the plus side, room was clean and overall no issues with customer service. Location is not near the beach and most tourist attractions, but not bad at all (about 10 minute drive from most places).

"Ok - nothing great!"

3
13/07/2017

This property is a little tired...needs some modern day upgrades. Generally disappointed for we we got and especially for the cost/night. Booked thru Hotels.Com - they immediately debited my charge card and then had to open another charge covering additional charges to room. However, it was a good location and convenient for my driving pass through..

"Impressed "

5
12/07/2017

Best hotel stay in road trip taking in San fran, Monterey, Santa Barbara, LA and Las Vegas. Park outside, go in through one door, spacious well decorated room leading to patio doors out into garden/ pool area. Complimentary fresh fruit and water on top of coffee machine, fridge, microwave, iron, ironing board and safe. Reception staff all very very helpful. Launderette on site. Restaurant reasonably priced, tasty food and very nice and helpful waitresses. Short taxi ride to main Street area. Couldn't recommend this place enough. Also would seriously recommend Whale watching from the pier, it was absolutely amazing.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Isabell M, Thank you for your kind review. Our city is full of magical experiences and seeing whales off of the pier is exceptional - lucky you!! I am so pleased to read of your appreciation for the room, amenities, pool and garden courtyards and, in particular, our staff. I do hope you enjoyed your west coast adventure and am hopeful that you may return as our guest if your travels bring you back to Santa Barbara. Cheers, Chivaun.

"Stay there ! I did and will stay again."

4
11/07/2017

This place is away from main-down-town Santa Barbara; however, I will stay there again. Here is why. It has two large pools on the property. The rooms are clean. The staff was excellent in customer service and helpful. A mall is located just across the street, which is perfect for a coffee run in the morning. The rooms have a balcony, not fully private, but the separation wall helps a bit. Parking is okay, very tight, small parking spots. I did not have a chance to eat at their restaurant, but it is located at walking distance. If you want to be away from the busy streets of Santa Barbara, this is it. Oh, and a gas station it just down the street. I was not disappointed at all, will return some day.

"Enjoyable stay "

5
10/07/2017

Pleasant memories , clean and comfortable rooms . Special mention of Peter, Landon and Jarrod (front office) who were extremely knowledgeable, helpful and courteous. They helped us plan / execute local sightseeing by giving thoughtful and insightful inputs - will be back sometime for sure

"You won't be disappointed staying here !"

5
06/07/2017

Great place to stay , extra clean rooms and landscaped grounds wit efficient and friendly staff. Great safe area with shopping mall across the street and several good places to eat nearby ( just avoid eating at the adjacent restaurant ) .

""One time stay""

3
05/07/2017

We visited Santa Barbara for a friends wedding and we stay at this hotel for two nights. We found the hotel in the internet. It is located in a good location, wherever you have to go. When we get to the place it looks nice. They have parking spaces available for you to go to the front desk for the check-in. The guy in the front desk was not a friendly people, not either was in the mood of helping us in any request we made. The rooms look like a motel room. But they are clean, the bed in good conditions. I had trouble with the bathroom, they have an old shower faucet and sometimes doesn't work. The price per night ...I think is too expensive for what you get! If I have to visit Santa Barbara again, I'll find another place.

"Ugh. Couldn't wait to get out of here."

1
03/07/2017

I was having a hard time finding three-night accommodations right before the holiday weekend. Found this hotel on Hotels Tonight, which I had never used before. After a long day of driving, I arrived here to find a dark and outdated room, with hair on the bathroom floor. Disgusting. I put the air conditioner on, which is a wall unit, and sounds like an airplane landing. When the air is turned off, not only is it hot, but there's some gurgling sound that is similar to pigeons cooing. Most likely the air conditioner of the room next door. Despite exhaustion, I could not get a decent night's sleep. At 3 am, I went on the Hotels Tonight app and IM'ed the "concierge" what could be done for the following two nights. HT is non-refundable, and I was stuck. NEVER AGAIN! I felt like I was had -- Some other things to note: Rooms are dark, and motel-like. Popcorn ceilings, mirrored walls, dark furniture, lamps that don't work. When I opened the curtain, there were people on the deck chairs, right outside my room. Even with the sheer curtain, they could see in. No bueno. The room was not cleaned properly after the first night, prompting me to line up my used towels on the tile floor. They would have to pick them up, and end up cleaning the floor. It worked, thank goodness. Room cleanliness was better after that.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Eshawn10, I am so sorry to read of your disappointment. Your experience is not typical and I apologize that you found the room to be dark and outdated. Please know that we are in process of updating our rooms with new carpet, furnishings and bathroom renovations. I wish that you had a better experience and would allow us to welcome you back so we may have the opportunity to change your opinion about the hotel. Thank you for taking the time to provide your comments. Sincerely, Chivaun.

"Good Accommodation"

4
03/07/2017

Sweet little hotel/motel. As other reports have said a little dated, but we spent three nights here as part of the Pacific Highway Road Trip. For that our purpose it suited our plans. Spent a day by its little swimming pool. Also checked out the Santa Barbara town and harbour

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Martin G, Spending a day by the pool sounds heavenly and I'm so glad you were able to relax in our beautiful pool and garden area. This time of year the flowers are bursting making the courtyards so lovely. I do hope you enjoy the rest of your Pacific Highway adventure - what a wonderful way to spend the days. Please come back and see us again. Best, Chivaun.

"nice place to stay"

4
01/07/2017

spent 2 days there becuase (1) It's Best Western, (2) they guarenteed us a first floor room. Nice room with porch (where we ate dinner both nights) facing the gardens with the pool off to the right minor complaint and it was my fault for not asking in advance there was no free breakfast like most all other Best Westerns but it would NOT stop me from staying again quiet room nice hotel coffee and fruit always available in Lobby look forward to staying again

"affordable,comfortable & clean"

4
29/06/2017

just returned from a 5 night stay in Santa Barbara and had a great time staying at this affordable hotel at the top of State Street (one of the main streets in SB)...paid about $175 per night... we had originally requested an "early check-in" but couldn't when we arrived around 12 noon on our first day (that was the only negative thing that happened staying at this hotel)... we were only going to stay in Santa Barbara for 2 nights but ended up staying a total of 5 nights because we were having such a great time.... the hotel accommodated us and allowed us to keep the same room for pretty much the same price....the pool and hot tub were a big hit with our 11 year old daughter....the front desk offers free good quality coffee every morning -front desk staff were all very helpful -easy place to catch a cab or Uber downtown or to one of the nearby beaches (both 5 minutes away) -basically across the street from a good Peet's Coffee, gas station and several banks -5 minutes from UCSB we will go back to this hotel

"A Comfortable, Reasonably Priced Place to Stay"

4
29/06/2017

I had a very restful and comfortable two nights here. It's quiet and pleasantly appointed. The price was quite reasonable, considering Santa Barbara can be expensive. The location's about two miles from the center of town on State Street, but it's not a bad drive. There's a pleasant coffee shop across the driveway, not affiliated with the hotel, where one can have a nice meal and even a cocktail. I was very happy with my choice of lodging.

"Great hotel"

5
26/06/2017

We booked 3 nights in this hotel. Great service, very nice pool-area. The stuff was always kind. The best hotel we stayed under our 3 weeks trip round LA. We was so satisfied that we prolonged our stay here. We will com back.

"Lovely Pepper Tree Inn"

4
25/06/2017

Nice accommodations and staff as well as clean and comfortable. Convenient location to shopping, the beach and all Santa Barbara has to offer. We have stayed for years. It's a great value! The pools and hot tub are kept perfectly!

"Home away from home!"

5
24/06/2017

We stayed here because of my son's surgery and we needed to remain near the hospital during recovery. The staff was well informed of our purpose and needs and we were made to feel extremely welcome and comfortable during a stressful time. Every staff member I had contact with, was pleasant and willing to please. The accommodations were very clean and beautiful in regards to the landscaping and pools. We will be back!!

"Helpful staff; free parking and pools; guest laundry available"

5
22/06/2017

We had a great time at the Pepper Tree Inn :) We would return and recommend for the following reasons: - Easy to find, located on a main road (but not walking distance from Santa Barbara ocean front) - Lovely gardens and pool areas within the hotel - Free parking is included - Staff lovely and helpful at all times :) - Room spacious with large bathroom and terrace, clean, and overlooking the pool - Free water and fruit provided in the room - Outdoor pool can be used free of charge - Across the road from a large shopping mall and food court - Free Wifi was good - Guest laundry available for use (they can exchange notes for quarters at reception)

"Disappointed"

3
20/06/2017

Did not get the room location that I requested weeks and days in advance. Front desk did not understand my request and placed me in a room in an undesirable area. Supposed to be a wedding anniversary revisit from 30 years ago. I called two hours prior ro arrival to confirm request and they indicated it was ok.

"Santa Barbara Best Western Plus Pepper Tree Inn"

4
19/06/2017

Overall was an excellent hotel. Service was great and quality of the rooms was beyond expectations! I would reccomend this hotel if you are on a budget and don't mind driving a little bit in order to get to State St (the downtown area).

"Lovely hotel"

5
16/06/2017

We stayed here for 1 night as part of our honeymoon. We wish we had longer there! The guy at the front desk was very lovely, gave us champagne to celebrate and recommended a great steak restaurant nearby. We had a balcony overlooking the fire pits and pool and the room was massive, bed was comfy. He pol and hot tub were excellent too. Amazing views as well. Highly recommend!

"happy with the choice"

4
12/06/2017

Reliable Best Western in a convenient location on State Street. We had a room near the back of the motel, by the fire pit. I would not recommend this location as the fire pit was pretty popular and noisy the night we were there. Fortunately, the staff shuts it down at 10PM. Staff was friendly and helpful. Room was clean but a bit dated. Could hardly hear my traveling companion when adjoining room started up the shower- noisy! For an expensive location like Santa Barbara, and for the rate I got on a Priceline Express deal on this room, I can't complain. Coffee was very good. Had dinner at Chuck's Hawaii steakhouse a couple of doors down. Great food. And nice that we could walk there.

"We'll Be Back"

4
12/06/2017

Glad we found this place for our visit to Santa Barbara. Comfy rooms, nice pool, great location 10 minutes from downtown. Staff was extremely courteous and friendly. We will stay here the next time we visit the area.

"Couldn't fault anything!"

5
10/06/2017

Great hotel, friendly staff, pool and shops/restaurants across the street! We are staying here on our honeymoon and I'm so glad we booked it. Some of our other accommodation has been pretty bad so being here is a breath of fresh air!!

"Oasis!"

5
05/06/2017

Right in State Street but oblivious to it once in the door ... beautiful grounds in full bloom (May) and the arrangement of rooms around two intimate pool areas made for a relaxing pool experience even when families with children were playing in the pool. Our room faced an unobstructed mountain view from the patio/deck. Perfect!

"Not value for money "

2
04/06/2017

I stayed here in May with my husband and 8 year old son. From the outside it looked pleasant with flowers and it was quite clean. However when we went into our room on the ground floor my optimism disappeared. The room was dark and dingy and the carpet looked like it hadn't been cleaned in a long time! We had a view of the pool and gardens which again looked quite nice. The location of this hotel is on state street which is a short drive away from a large selection of restaurants and bars. We took the decision to cut our trip short to just one night as after the first night we woke up to find we had been sleeping with a large black furry bug in the bed! To be fair the staff at the reception were apologetic and our second night was refunded. This hotel was basic and not worth the amount of money it cost (£185 per night!)

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Emsley81, Thank you for taking the time to provide your comments. It is only with honest feedback that allows me the opportunity to work with my team to address and correct any issues. Please note that we are in process of replacing carpet in most of the rooms as well as updating bedding and furniture. I apologize that you felt as though the carpet in your room was not clean, that is not a nice feeling to have whilst staying at a hotel. Although I am disappointed while reading some of your comments, I am pleased to read that you enjoyed the views of our lovely pool and garden courtyard and your appreciation of the staff efforts. I thank you again for taking the time to provide your review. Sincerely, Chivaun.

"Great place to stay with family & friends!"

4
04/06/2017

We stayed at the Pepper Tree Inn as part of a large soccer group, and it was the perfect place for the rambunctious kids! The rooms are large, well-appointed & quiet, beds are super comfortable, and everything is clean! Rooms have a small fridge, microwave, & coffee maker. The property has 2 pools, a large grassy area for play and pets are allowed. We were able to have group dinners on the grassy area, which was such a perfect layout for the group. Excellent customer service and well managed. A shout out to Jesse who was super great! The only reason I do not give it 5 stars is that the rooms are a little dated. I would absolutely stay at this hotel again! Thank you for the wonderful stay!

"Amazing Staff and Great Location"

4
31/05/2017

We have been in Santa Barbara almost every year for the past 12 years to attend the I Madonnari chalk art festival. Our friend is one of the artists. We have stayed at 7 different properties through the years. This is the third time we've stayed at the Pepper Tree Inn. I can honestly say that this is the cleanest and friendliest hotel we have stayed at in Santa Barbara. We stayed at this property over the Memorial Day holiday weekend. It's always a challenge to find a good hotel room in Santa Barbara during this weekend because of the masses of people attending graduation ceremonies at UCSB AND I Madonnari at Mission Santa Barbara. The GREAT: Staff - The staff is wonderful. Peter, in particular, was extremely helpful in checking us in and making delicious restaurant suggestions for our family (including our dog). Patio - Our daughter and dog loved hanging out in the patio area (in front of the pool and jacuzzi) with the mountain backdrop. It was peaceful. Room - Nice size. PLUS a clean mini fridge and microwave that worked great! Location - Perfect! Across the street from a shopping mall loaded with restaurants and stores. 10 minute walk to Renaud's bakery (I'm drooling just thinking of the tarts, macarons and croissants) and Chaucer's bookstore! 10 minute easy drive to Mission Santa Barbara. 15 minute drive to downtown (State Street eating and shopping). 20 minute drive to the beach. Less than one hour drive to Solvang (small Danish town full of deliciousness). There's also a 24 hour Von's grocery story nearby, as well as Whole Foods and Gelson's Market. Parking - FREE! If you don't have a car, the hotel is along the main bus routes. Resort fee - NONE! Not so Great: Age is setting in - The rooms are beginning to show their age. It's still nice and cozy, but the carpets and walls are fading and not as sparkly clean as they used to be. But, having stayed at six other properties (including a high end chain hotel across from the beach), Pepper Tree Inn is better. Water Pressure: If you like taking a shower with good water pressure, get in the shower before 8 am. I noticed that when I took a shower before 8 am, the water pressure was decent...not strong...but decent. After 8 am, weak pressure...I could hear my neighbors start their showers and drip drip drip..it took awhile to rinse shampoo out of my hair due to lack of water pressure. Would I recommend the Pepper Tree Inn? Absolutely! (Tip: You get a better room rate if you are a Best Western or AAA member.)

"Friendly staff cannot mask deficiencies "

3
29/05/2017

We paid a premium to stay here on weekend and a holiday weekend of course so was expecting the price to live up to the generally good reviews. We realize it is Best Western plus chain and not a boutique hotel but we still expected to get value for the price. On the POSITIVE side: friendly staff; coffee in Lobby 24 hours & bottled water in room as well as fruit. Appreciated the fridge and microwave in room. Shower - hot water and pressure pretty good. Grounds are nice and pool & jacuzzi looked well maintained (did not use). Centrally located as far as freeway access. NEGATIVE: no central a/c so noisy wall unit; toilet backed up & overflowed even though we had not put in excessive toilet paper or waste!; today we went to take a shower and there was only 1 bath towel (2 of us) - housekeeping clearly did not replace used towels yesterday; In-room DVD player didn't work (no power whatsoever and was plugged in); electrical plugs old - phone charger cube would not stay in socket; noisy outside room; be aware - not conveniently located to downtown SB - have to drive several miles or take bus. I didn't see a difference between a basic BW and the "plus" except price. And for that amount of $ should add complimentary breakfast and paper. Just too many problems to recommend BW pepper tree plus - especially considering the price per night for basic sub-par room with problems mentioned above.

"Weekend getaway"

5
29/05/2017

Staff is awesome, pool is lovely rooms are large and comfortable. Really enjoyed our stay. We had an issue with the cable, manager arrived at the room with a bottle of wine for us to enjoy while we waited for maintenance to quickly fix the issue. Really great staff

"Great Place to Stay in Santa Barbara!"

4
29/05/2017

Everyone thinks they need to stay near the beach area/State Street, but depending on your reasons for staying, the Best Western Pepper Tree Inn, on the other end of State Street works just fine for less money. There is an upscale mall cross the street with a Whole Foods walking distance. And, of course a Starbucks nearby. Easy access to freeway and a great staff experience makes this a great place to stay in Santa Barbara!

"Wish we has stayed longer"

5
27/05/2017

We booked this as an overnight stay while travelling along the West coast through California. The rooms are lovely with a view over well cared for gardens and lawns and a balcony with chairs. They are spacious and well stocked with toiletries etc but for that little extra, fresh fruit, bottled water and a few sweets. There was also a complimentary newspaper in the morning. The restaurant served a lovely breakfast and there was a Hawaiian restaurant very close with a good choice of dishes and a salad buffet. Both restaurants were also busy with locals which is a good indication of consistent quality. I recommend this hotel.

"Nice and Relaxing"

5
22/05/2017

The hotel is a nice and relaxing. I stayed for medical reasons and was able to be comfortable before my testing schedule at Samsun. The hotel is conventienly located near shopping and a short drive to the beach.

"Wish we could have stayed longer"

5
18/05/2017

We only had 1night here but would happily have stayed longer. The room was comfortable, spotlessly clean and well-equipped, with a view over the lovely gardens and pool. The mall across the road had shops and restaurants, and the restaurant next to the hotel was good for breakfast. The hotel staff were helpful and friendly, and it was good to be offered generous hospitality in the lobby. Would go back.

"Pleasant visit "

4
17/05/2017

•Location was convenient for us as we drove down from San Francisco. Close to shops and fast food restaurants. •We took a short drive to downtown Santa Barbara. •The room was basic, but clean. Included robes, hairdryer, mini fridge and shampoo/conditioner. We were on the second floor and had a pretty view of the pool. Comfortable, perfect room for a stop over!

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Richard P, thank you for taking the time to provide your feedback about your recent stay. I am so pleased that you found the hotel to be the "perfect stop over". I hope that you return and spend more time in our glorious city where there is so much to experience. Best wishes, Chivaun.

"Convention location for us"

4
16/05/2017

Staff very courteous, rooms very clean and spacious including bathroom, nice swimming pool area, and quiet even though it is on a main street, it is across the street from a mall, with a Vons Market, several restaurants and shopping. Parking is free at the hotel, no resort fees.

"Requested feedback"

4
13/05/2017

This hotel is very well situated. The staff are very helpful and accommodating. Our room opened into a sunny courtyard which was lovely. Adequate parking. Clean. Missing breakfast and I couldn't find a hairdryer.

ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Dear Lee M, After reading your review, I do hope that you called the front desk for assistance regarding the hairdryer. I can imagine how frustrating that may have been to require a tool that you could not find. If you didn't come across the hairdryer, in some rooms it is located hanging in the closet in a designated bag as some rooms the hair dryers are not mounted on the wall. Thank you for complimenting my staff. They are a wonderful group to welcome our guests. Kind regards, Chivaun.

"A surprise find"

5
03/05/2017

When all the other inns were full, we got a last-minute room here, fearing the worst. A pleasant surprise to find a homely, lovely little hotel on the edge of Santa Barbara. Great staff, adequate rooms and good value as well as a nice pool out back.

"Best Western Plus Peppertree Hotel, Santa Barbara CA"

5
02/05/2017

My daughter and I stayed one night after going to the Willie Nelson concert at the Santa Barbara Bowl and our stay was restfful and comfortable. The accomodations were excellent and I will definitely stay there again and will reommend them to anyone who is going up to Santa Barbara.

"What a nice family-friendly hotel "

5
27/04/2017

We stayed with our twins in the executive suite. It was very fairly priced, spacious and clean. It had a porch with chairs to their very well taken care of garden. In the garden there is a swimming pool and hot tub, both in good condition. Two cribs were promptly available, including fitted sheets and baby blankets. The bathroom was ok, although not over the top. The fitness studio has no free weights and is nothing to write home about. Staff was very friendly, would stay again.

"Not quite thorough"

3
26/04/2017

This Best Western Plus is fine and very reasonable cost-wise. And I always hesitate to impugn the reputation of any property based on a one-night stay. However, I did come across drug paraphernalia in one of the drawers in my room, which perhaps indicates that a little more attention to detail is needed. Otherwise, I have no complaints.

"Great Garden / Family friendly "

4
26/04/2017

We arrived with our 6 months old twins, the room had plenty of space and they gave us two cribs with crib sheets ( the only good ones I've seen in a long time) the garden is great and the peaceful atmosphere makes it perfect for staying with babies. We could hear our neighbors footsteps (from the room above) I guess They heard a loot of baby screaming too. The spa was really nice. Front desk personal very nice and helpful.

"“The perfect place to hang your hat in Santa Barbara”"

5
25/04/2017

We stayed here several days last year and a week this year. We could not have landed in a nicer place. The gardens and pool area were lovely. During our visit in March, there were several people in the pool and the hot tub, and about 10 to 15 people were enjoying their private terraces on this lovely spring day. All the rooms face inward toward the pools and gardens. We appreciated the complimentary fruit, both in our room and in the lobby. I was not very fond of the Starbucks coffee provided in the room, but day and night there was a choice of at least 5 different coffees in the lobby, as well as tea, which was just right for me. We appreciated the convenient location on upper State Street, with a choice of good restaurants and two malls within walking distance.

"Comfy stay!"

4
24/04/2017

My family and I stayed at the Pepper Tree Inn over the weekend, as my son had a basketball tournament at UCSB. The hotel is centrally located to the college and tourist destinations, and so convenient. Thank you for a pleasant stay!

"Best Hotel of our Trip."

5
19/04/2017

Friendly and helpful concierge with good suggestions for restaurants and the next hotel of our trip. Everything very fine and the large rooms prepared with a lot of nice details Pools and Wifi were free.

"Kids loved pool and spa"

5
13/04/2017

Only stayed one night but found hotel great. Two adults and two kids fitted in a standard room. Two pools (1 heated) and two spas in complex as well as small gym. Guest laundry was great as I could catch up on domestic chores. Front desk staff super helpful when husband left medication behind. They were happy to forward it on for us so it could meet us at our next location.

"Nice hotel but BEWARE: do NOT get a room facing State Street!"

3
11/04/2017

This hotel has so many things going for it: central location, superior service, free coffee and fresh fruit, etc. It is an older hotel but has been updated reasonably well. Two things bothered us: 1. No complimentary breakfast (don't ALL Best Westerns have breakfast included??). 2. Noise levels in our room were intolerable. I was awake from 3 am to 5 am hearing traffic noise through the thin walls/door and AC churning on and off from next door. My ears were ringing from the droning noise. We cut our 3 night stay short to get some sleep elsewhere in town! I suspect (or hope) other rooms away from State Street were quieter. A word for the wise to make that request in advance! Cheers!!

"World tour"

4
11/04/2017

I loved this hotel. The room was big with balcony. It was clean a bit dated but ok. The beds were comfortable It had coffee making microwave toiletries hairdryer. Our room overlooked the pool and delightful gardens. The treetop cafe was good simple food. I would definitely recommend this hotel free parking is hard to find. On the main route to the harbour and very close to a Huge shopping mall plenty of places to eat too.

"Lovely Hotel, however, disappointing stay."

4
10/04/2017

lovely hotel, not far from down town Santa Barbara.There was a situation which was dealt with, but was disappointed with the mangers attitude. Will never return. There is no excuse in putting the phone down on a customer.I hadn't finished the conversation, and was going to ask if we could change rooms, especially as we could here the next doors toilet system.....I am not interested or invested in any discussion with this man, however, I thought Great Western Hotels management was better than this.

"Very Nice Stay at the Best Western Pepper Tree Inn - Santa Barbara"

5
07/04/2017

We had a very nice one night's stay in a king size room with couch, recliner chair, desk, TV, microwave, refrigerator, and bathroom. They had lots of nice extras such as a Keurig coffee maker, cookies, fresh oranges, bottled waters - we are Best Western Members. There was a nice sized patio area with two chairs. The garden view is very pretty. The swimming pool delightful. The check in area has a cute gift area. Its in a good location on State Street across from a shopping center, Staff is very nice. They called the night before as we were Best Western members and let us know we were being upgraded complementary. Check in was good.

"Our group had an excellent experience and we will be back"

5
05/04/2017

Group sales was very accommodating. The stay was very enjoyable for our group which included about 12 rooms. The rooms were clean and the hotel has a good location and is well priced. We will be back.

"Beautiful"

4
22/11/2016

We stayed in the Best Western Plus Pepper Tree Inn on 4th October for one night as a stop off during our West Coast road trip and overall had a really great stay. We have previously stayed at this hotel, and really love it. The check in staff were extremely friendly and efficient upon arrival. The hotel is in the style of a traditional motel with a parking space in front of your room. The hotel room had 2 double beds, a TV, tea/ coffee facilities and an armchair. There was also an outdoor terrace leading from the room which had a lovely view of the gardens and pool area. The only downside was the size of the safe, it was tiny! The whole hotel is surrounded by beautiful greenery and flowers, the groundsmen really take care of the hotel, and there were always staff cleaning and tidying. There are 2 pool areas with jacuzzi's, surrounded by palm trees, it makes for a very peaceful, beautiful and relaxing atmosphere. There is also a fire pit at night and seating area which is a lovely touch. The hotel is located just over the road from a small retail park with a supermarket and several restaurants so lots of places to eat, however there is also a restaurant on site as an alternative. Beautiful hotel, extremely well maintained and we will most definitely visit again on our next trip to Santa Barbara. We are always very sad to leave this gorgeous hotel!

"Rooms not updated in over a decade"

2
21/11/2016

For $300, I was hoping for a hotel room with up to date furnishings. Instead, I was placed in a room that was just...odd. There is a difference between a quaint hotel with unique character and one that just does not update their furnishings. This hotel is the latter. I recommend staying at the Beachside Inn if you want to stay in a Best Western. I MORE recommend not staying with this hotel chain if you are visiting Santa Barbara. They could not even be bothered to line the garbage cans in my room. They said the last update was 2004 but if you look at the tiling in the bathroom as well as the carpet, recliners, and illogical placement of furniture, I'm thinking more like 1994.

"Nice extra touches "

4
21/11/2016

This hotel/motel was the darkest room we have stayed in and the decor really needs updating. However the beds were comfy & clean, the shower was one of the best of any of our hotels for ease of use, power and temp control, and there were more nice touches here than in the higher end hotel we stayed in. I.e.: fruit left daily, Large fridge, windscreen cleaned, more TV channels avail, daily newspaper, lots of plug sockets.

"Business in Santa Barbara"

5
21/11/2016

Had business meeting in Santa Barbara and had heard about this hotel. The hotel was clean and very central...the only minus was that they did not offer a free breakfast like every other BW that we have stayed at.

"Clean!"

4
13/11/2016

I stayed here for 6 nights for a conference held at the hotel. I was impressed by how clean the hotel and grounds were kept. The room was comfortable and nicely furnished. The 2 free/included water bottles provided every day I was there were wonderful! The room also included little cookies, coffee, tea, candies, and fresh fruit - which were refreshed every day - which was very nice. Parking on property was included/free. The location was convenient for numerous walking distance restaurants, which was great. The hotel is showing its age a bit here and there, but is very well maintained. The front side of the hotel faces a busy street and shopping center. The back side faces a small road and cemetery. The sides of the hotel are flanked by commercial properties. My room was on the front side of the hotel, so I used the HVAC unit to help drown out the street noise. My room's HVAC unit only had one functional speed of fan, which seemed to be high, so it was quite loud. The staff were friendly and helpful. If you are looking for a clean hotel that is less expensive than some of the other hotels in the area, consider giving this one a try. But please note it is not on or close to the beach. You aren't able to see or hear the ocean from any part of the hotel.

"Wonderful hospitality"

4
11/11/2016

Although the hotel is a little dated for the price, the amenities are wonderful and the staff outstanding. They couldn't do enough for their guests. This includes the very kind people helping with the maintenance as well as the front desk personnel. The garden and pool area are lovely and relaxing. Highly recommend. I was there 3 nights.

"Loved"

5
05/11/2016

We we arrived the front desk let us check in 3 hours early. They were friendly and welcoming. Water is complimentary which is rare at hotels. The room was very clean and comfortable. The view of the courtyard was nice. The place is quiet. Perfect get away! Overall loved it! Would come again!

"SECOND TO NONE"

5
05/11/2016

What a wonderful, warm welcome my group of 51 receive on arrival at this super hotel. The manager was at the bus to greet us, escorted us to the grounds where a coal pit fire was burning bright and welcoming with champagne and freshly made cookies. The rooms were homey and spotlessly clean and our only disappointment was that we were there only one night :-(. Everyone would love to come and re-visit some time in the future but we would highly recommend this gorgeous property and our send off was a raffle of two bottles of champagne too - well done to all staff and would recommend you all divert to this property if ever in the vicinity.

"F A B U L O U S"

5
03/11/2016

I was also part of the group travelling through Santa Barbara in October, what a lovely welcome reception we received with such friendly staff. Loved the hotel, our room overlooked the pool area. Wished I could have stayed longer we were only there over night. One tiny thing with the breakfast the next morning you could only have either orange juice or tea/coffee not both, where as usually you can have both.

"Great Service!"

3
01/11/2016

The pool/garden area is quite beautiful. The staff are very helpful and nice. The rooms are in need of an upgrade and a little small for the price. Free Wi-Fi is nice. Handy location to the fairgrounds.

"OK but nothing more - staff try hard"

3
01/11/2016

Hotel starting to look tired. Staff are excellent and try hard but ultimately this is a very average hotel in a nothing location. OK for overnight stay but nothing else. Only found one restaurant in walking distance - fortunately it was an excellent fish restaurant - Lure.

"Pretty Hotel"

4
01/11/2016

This is a very pretty hotel with lots of colour around the pool area. The staff were really helpful when I thought I had lost my car key. It was actually down the side of a bag all the time, but they rang around every hotel we had stayed in during our California trip, just to check I hadn't left it in a safe somewhere. The rooms were clean and we has one overlooking the pool which was lovely. Breakfast wasn't included and we wanted to get on the road anyway to get beyond LA by lunchtime. On staff recommendation we ate over the road next to Macy's at a fish restaurant called Lure. We were delighted with our meal there and it was an easy walk back.

"Great hotel and staff"

5
30/10/2016

Stopped at this hotel for one night en route from San Francisco to Las Vegas. Welcomed by wonderful staff with champagne and BBQ pit fire. (There were a lot of us!). Rooms were excellent, food too in the restaurant on site. Pool and hot tub. Macy's just opposite with a few other restaurants to choose from. Wish I'd stayed longer. Great hotel.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Popfan07, My staff was delighted to have the opportunity to welcome your group. You all were so delightful, gracious and enthusiastic. I do hope you enjoyed your journey to Las Vegas, however, I wish you would have stayed longer with us so you could have enjoyed the many experiences here in Santa Barbara. If your travels bring you back to the area, I hope you return as our guest. Cheers, Chivaun.

"Fantastic welcome"

5
30/10/2016

53 of us were booked into the BW Pepper Tree, for a single night, as part of our West Coast tour, having been on a coach for 10 hours (from San Francisco and Monterey) we were all a little jaded, however on arrival we were met and asked to meet in the garden seating area, here the fire pit was well lit and warming and a champagne and cookie reception set up for us, what a surprise and most welcome. The rooms were clean, spacious and well equipped, down to a bowl of fruit on the table. We ate evening meal and breakfast in the Treetops Restaurant and food and service were both excellent. Every member of staff encountered did their best (and not in a cheesy way) to ensure our needs were met, without being intrusive. On departure the lovely Jess came onto our coach and picked two names from a hat to win a bottle of California Champagne each and then proceeded to offer everyone on the coach some Halloween candy. Customer Service at it's ultimate best, not because of free gifts or the champagne reception but the thought process behind it, the desire to exceed our expectations (and they did) at every opportunity, we were only there for a night but we wished we'd booked in for longer, highly recommend for anyone needing to stay in the Santa Barbara area (plus it's directly across the road from Macy's :) )

"Very highly recommended"

5
30/10/2016

Just returned from a travelling holiday in California and this has to be the best hotel of them all. Obviously clean etc but had lots of added bonus'. Fast wifi, complimentary coffee in reception, coffee facilities in room together with complimentary toiletries , fast check in, lovely hot tub and pool, incredibly friendly and helpful staff, lots of to channels, I could go on and on. On busy road but set back so noise wasn't a problem. Loads of parking and Directly opposite is a shopping mall with Macy's, Panda Express etc. Great value for money and I will be back

"Found spider in the bed"

2
26/10/2016

We stayed in Santa Barbra from 10/14 to 10/16. Unfortunately, the first day we found a live spider inside of the bedsheets. This inn is really need improve the status of cleaning. Please send this message to Best Western Plus Pepper Tree Inn.

"Ok"

3
25/10/2016

Booked via Trailfinders Uk. Lovely staff, clean hotel but dated. There is no soundproofing so you can hear everything going on in the adjoining rooms and out on the street. Pool was good. Hotel is opposite a retail park with restaurants and shops which is handy.

"Clean & Friendly Motel"

4
24/10/2016

As part of our family Californian road trip we stopped here for 3 nights. We had no complaints. Comfortable and clean with a basic but decent pool area to relax. Situated opposite a mall that has a Macy's and other retail outlets, there is a restaurant on site, but we didn't use as Santa Barbara has so much quality restaurant choice. There is no included breakfast here but coffee and fruit are available at reception. Also Whole Foods is just a short walk away offering plenty of affordable breakfast and lunch choice. The reception staff here are very helpful and have an excellent knowledge of the area, we took good restaurant advice from them. Our other little gem from here are that the small yet quiet local beaches on Shoreline are easily accessible here, only a short drive away. Highly recommend to those on rare California visits. Rugged coastline off the beaten track, clean beach where you may even spot a Sea Lion or two.

"AMAZING "

5
20/10/2016

I loved it here so much! I didn't want to leave. Room was clean. Bed was so comfortable. I had a little patio out to the pool area. The pool area was fantastic. There was an excellent laundry service. The staff were excellent. The little restaurant was good value and there was good value places to eat near by. I was so sad to leave I would not stay anywhere else if I came back to Santa Barbara.

"One of the best motels going!"

4
19/10/2016

Out of town most certainly but hey get a taxi or a bus. Great staff, cleaners good and food at the local diner was good and served with a smile. Rooms were well laid out and comfortable but a little noise can be experienced from passers-by.

"What a beautiful Motel - Highly recommended !"

5
19/10/2016

Went to Santa Barbara to visit the city where my girlfriend lived a couple of years ago. We wanted to stay a nice place with a pool. We saw a deal for the Pepper Tree Inn online, and decided to book. It had very good reviews, so we has expecting alot. The motel is located 5-10min from the city centre, but thats okay. Checkin was quick, and the staff very nice. We got the room, and it was lovely, very nice, not outdated like most other motels, and very clean. We loved the little terrace in front of the room with view to the garden, where the pool was. There is free wifi on the hotel, and it works very well... also free parking just outside the room door. I wish we could have stayed a couple of days more... but will deffently come back next time we are in town.

"Ok for one night"

3
17/10/2016

Outside of hotel was cute and there was plenty of free parking. Rooms were pretty dated, but ours was perfectly clean. Hotel is easy to find, but it is quite far from the centre of Santa Barbara, so you may prefer to drive or take a bus into town. We only stayed here for 1 night as we were driving up the coast, so didn't use any of the other facilities.

"My partners favourite "

4
14/10/2016

As part of our trip on the costal highway from San Francisco to Laguna we stayed here for one night but so wished we had booked to stay for longer. The room had two kingsized beds in and our patio opened out next to the pool that lay in beautiful flower filled gardens. Although basic in parts, this hotel was my partners favourite that we stayed at on this trip. It was on the upper state side so a good 15 minutes taxi drive to the main high street and pier, but it had a shopping centre opposite that included a Macy's and Tiffany's amongst others. Being further out also contributed to the peaceful and tranquil vibe. The free coffee in the morning was spot on and the staff so lovely and helpful. We wondered over the road to a cafe for a great breakfast and our time in Santa Barbara will never be forgotten. A great price and by far the best Best Western we've ever been too!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear redindiangirl, After reading your review it sounds like you and your partner need to come back for a few more days of exploration of Santa Barbara and relaxation at the Pepper Tree Inn. Thank you for taking the time to provide your kind comments. Please come back and see us sooner rather than later. Cheers, Chivaun.

"Great stay"

5
14/10/2016

We have stayed here several times always enjoy our time at the hotel. Many extra touches that are welcoming. Beautiful grounds and pleasant staff. Convenient to restaurants and shopping. Easy access to hwy 101

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear BW_Santa_Maria, Thank you so much for making the Pepper Tree Inn your hotel of choice while visiting Santa Barbara. We value your repeat business! When can we expect to see you again? Kind regards, Chivaun.

"The Right Place on Upper State Street."

4
13/10/2016

We come once a year to visit family in SB, and have now stayed here many times over the years. It is in Santa B so it is not inexpensive, but for SB a good value. Comfortable beds, a pleasant staff (including Housekeeping), and the pool area(s) are very nice and relaxing. It is an older hotel, but they seem to keep it up to a decent standard. Easy walking to many good coffee shops, restaurants, and shopping. Easy to find right off 101. We plan to stay here again in January.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Wil D, I must say a BIG THANK YOU for choosing to stay with us over the years. We certainly appreciate all guests, but our repeat guests hold a special place with us. Thank you for the taking time to share your experience with other travelers. We certainly look forward to seeing you again in January 2017. Kind regards, Chivaun.

"BIG BUT COSY"

4
10/10/2016

Although set in a busy avenue, it is a quiet hotel, where we enjoyed quiet , restful nights. Big rooms, with all the infrastructure for us to buy groceries in a nearby market and have our breakfast in the room. They provide free, stable, and fast WiFi, even in the room. There are good stores, a market, and a shopping mall right across the street. From there we had easy access to all the important and touristic places. Their cordial staff was always ready to provide us with whatever we needed. From trivial information to a corkscrew or cutlery for us to use in the room. No doubt I would choose to stay there again should I go back to Santa Barbara.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Lena P, Thank you for the taking time to share your experience with other travelers. I am so pleased to read your appreciation of our location, staff and complimentary amenities. We do hope that you come back to visit our magical city and choose to stay at the Pepper Tree Inn. Cheers, Chivaun.

"Wonderful motel"

4
09/10/2016

Very clean, nice beds but double room is just double beds. Great coffee in morning. Dog friendly. Nice pool and jacuzzi area and fire pit. About 5 miles from the water. Well kept grounds. Staff friendly and helpful would stay again

"Derrick is the best!"

5
09/10/2016

Our car broke down on our way to Pismo Beach, and was towed back to Santa Barbara. Our tow truck driver made sure we had a place to stay and drove us there! Not only did they have a room for us, Derrick took pity on us and gave us a bottle of champagne! (It was our honeymoon!) The next day they were sold out, but when someone cancelled, they got us in that room. Also drove us to the dealership where the car was towed, then to the airport to get our rental car. And recommended a pizza place that delivered the first night. BTW-this property is BEAUTIFUL! Great staff, love you all!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Elise H, You will forever have quite the story to tell about your honeymoon. I'm so sorry to read about your car issues. I am glad that the driver brought you to us and that Derrick was your contact here at the hotel. Derrick is a wonderful addition to our dedicated staff. I would like to invite you to come back as soon as you can to enjoy a proper honeymoon. Wishing you a lifetime of happiness (and working cars). Best, Chivaun.

"Good location, clean rooms"

3
08/10/2016

We stayed here for one night as our stopover in Santa Barbara. The hotel has a good location, and is directly opposite a large shopping centre which includes shops such as Macy's. The room was nicely decorated, and large. We had a balcony which overlooked the pool area. In the room there was free bottled water and fruit which was a nice touch. Next to each bed was an extension cable which helped when charging our phones/watches/etc. One issue is that our shower didn't work - as we had to be up and out early (and didn't notice it was broken until that morning) we had to make do, and reported it on our leaving. The Receptionist was apologetic and said it would be fixed right away. There was free tea and coffee in the reception area, and the staff seemed very friendly.

"Overnight stop in Santa Barbara "

4
06/10/2016

Good hotel with all the facilities you could want. It's on State Street which if you drive along takes you into the centre of SB town and to the pier and beach. Lots of great bars and eateries around to cater for any taste. We found that restaurants in California don't stay open past 10.30pm we are so used to The Med of eating late it was a surprise, the bars are open until about 2am though and there are late night snack food options. The hotel offers king size beds full HBO tv, balcony overlooking the pool, on site restaurant. Was just what we needed.

"Very nice stay"

4
06/10/2016

Nice location with many restaurants nearby and a Macy's across the street. The chairs needed to be replaced in the room as they were worn, but the bed was very comfortable. Wonderful view of a courtyard and pool.

"Good few days"

4
05/10/2016

We stayed here to catch our breath after a three week driving holiday. We found the room comfortable and clean, we had a balcony overlooking the garden and pool. We found it to be a relaxing spot and we enjoyed our stay.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear UlverstonJanet, After three weeks of driving it is wonderful to read that you were able to relax and catch your breath during your stay with us. I hope you have the opportunity to return and enjoy all that our wonderful city has to offer and more relaxation at the Pepper Tree Inn. Kind regards, Chivaun.

"a little gem on the west coast"

4
02/10/2016

We stopped at SB for two nights en route from Las vegas to Cisco. If I'd known what a beautiful place it is, I'd have booked another two nights. The hotel is clean, comfortable and friendly. It has everything you need including a super restaurant on site. If you want a walk into town, this isnt for you, but the taxi ride only takes ten minutes/$10. The main drag is State Street where there are plenty of bars, restaurants, shops, etc. The seafront beach is clean and accessible with a short pier in the centre. It's a little slice of unspoilt west coast america. If you like a slower pace of life, interesting scenery and buzzy night life, this is the place for you. There are some homeless folks down near the beach, but they just do their thing and dont harrass anyone. Hire a drophead corvette and go along the pacific coast road to Big Sur, Plismo, etc!

"5 Night Stay"

4
01/10/2016

We had a great stay here for our first ever trip to Santa Barbara. The room was clean and well-appointed and the grounds were to die for. The staff were all friendly and helpful from the reception to the cleaning staff. No gripes here. The breakfast diner was fine (Treehouse) and it was quiet at night - although we were pleased we didn't have a room by the dual carriageway - watch out for that when booking - apart from that - thoroughly recommended

"Nice stay for the santa Barbara visit"

4
30/09/2016

We stayed here for 3 nights at the end of our 3 week USA road trip and it was a Nice stay, the hotel is around 4 Miles / 6km from the center of town but on tje same street, state street when you exit the hotel to youre left and drive straight on you are at the santa Monica wharf in 10 minutes, the hotel is quite big allot of rooms and two Pools, the rooms are big, clean ,good A-C units which were necessary because of the 104 degrees during our visit but could do with an upgrade the bathrooms are a bit outdated! Overall we had a good stay and would stay here again!

"Lovely gardens - great pool"

4
28/09/2016

Stayed for one night. Arrived rather early and was checked in without the slightest fuss. Our room was nice with all the usual fixtures and fittings. The ground floor rooms come with a patio and the first floor rooms have a balcony. Ours had a balcony overlooking the pool. I say pool there are two pools and two hot tubs one for each side of the complex. The pool is really nice with an eight and a half foot deep end. The gardens are really well maintained and display a range of trees and shrubs. There is an on site restaurant, a laundry and a tiny fitness room. Across the road is a shopping complex with restaurants and a Macy's. Overall we were happy with our stay here.

"Great, affordable stay"

5
27/09/2016

Great stay! Rooms are very dated, but it's easy to look over that with the great service provided. Empty fridge, coffee maker with complementary water fruit & sweets. There is complementary tea, coffee water & water at reception if your run out too! There's also a small gym, and a small laundrette. Only negative, is its location. If your going to santa barbara for the beach, then this might not be the best place. We drove to the beach (15 minute drive), and stayed for a few hours and that was fine for us. All in all, it is fantastic value for money and I would recommend!

"Friendly welcome"

5
26/09/2016

Staff couldn't be more helpful and the rooms spacious and clean. Comfy beds and lovely gardens. Complementary fruit and coffee available which is a nice touch. Short drive to downtown but convenient and quiet

"Easy living , convenient safe rooms to stay in"

4
26/09/2016

Easy to drive and park. Good hotel with helpful staff. We stayed for 3 nights on a road trip and really enjoyed it. Good social spaces if you want to spend some time relaxing after a day out enjoying Santa Barbara.

"Not quite the description"

3
25/09/2016

Hotel was clean and comfortable but a good few miles ( 4 miles) from centre of Santa Barbara and beach, and basically on a dual carriageway opposite a shopping centre, without much choice of restaurants or bars. The grounds were clean and tidy but not what we expected from the descriptions ..acres of gardens ?where were they! ? there were various welcome meetings outside our room of German tourists having a welcome drink and orientation ..quite entertaining!Staff were receptive and helpful Had breakfast in the restaurant which was ok but quite expensive

"Fabulous base."

5
25/09/2016

We stayed here for three nights and wished we had stayed longer. The rooms were well equipped, the free water, fruit and sweets were a lovely touch. Housekeeping kept the rooms clean and tidy and well provided with tea and coffee. The pool area was clean and well maintained with plenty of sunbeds and chairs. The garden area was also very pleasant to sit and relax in. The reception staff were helpful and were able to sort out a "problem" with little fuss, giving our friends a bottle of wine and chocolates as a good will gesture. The hotel is not within walking distance to the beach but is only a five/ten minute drive. Opposite the hotel is a small shopping mall. The restaurant next to the hotel was good for breakfast and there are plenty of restaurants within a short drive. Would definitely recommend as a base to explore the surrounding area.

"Outstanding "

5
24/09/2016

You will not believe you're staying in a Best Western. Grounds are beautifully maintained, beds are comfy, everything is up to date (flat screen TVs and remodeled bathroom). We were put on a ground floor to accommodate our 2yr old. Restaurant recommendations were great, all service was fantastic. We will be back!

"Nice hotel, great Conference!"

5
23/09/2016

This is a nice hotel to stay at and pretty clean. If you stay in one of the rooms by the street, it does get noisy as you can hear the cars passing through. Ask for a room in the back..it may be a walk to get there but well worth it for a good night's rest. The bonus is the free water, fruits, and candy! And bath and body works toiletries! Tree Top Conference room: spacious room that already has 2 white boards and a projection screen included. The only hassle was that the door to the room is locked at all times. The lock is the same as the guest rooms in which you need a plastic card to unlock and only the employees can unlock it. This means during the meetings, you have to crack open the door which gets noisy because it faces the street or close it all the way, locking anyone who wants to enter from gettig in. Water, fresh fruit, and candy are provide by the generous hotel.

"Run down "

1
22/09/2016

Justin at the help desk couldn't immediately find our reservation He piped up with the idea that "we should have phoned ahead" yeah because I predicted how dim witted he would be and that he would search for our reservation by first name instead of last! Room was clean but outdated. No safety deposit box, normally this wouldn't have bothered me but with a slight pull the back door to the room came open when "locked" Pool was dirty, very dirty. Thick brown stain all around the water line, bugs and tree bits floating in the water. Hot tub not switched on. There is a fire pit in the evenings once again you have to request for it to be switched on. If I were you I would avoid this hotel at all costs.

"Great hotel with pool and parking"

5
21/09/2016

We only stayed here one night but wished it was more! Good location outside main town so but quieter but near enough to get to everything easily. Pool was a bonus and we were upgraded as we were on honeymoon. Really pretty and well maintained, would recommend staying here

"Great base for SB"

5
18/09/2016

This hotel was probably the best we encountered on our California/Nevada road trip. We were welcomed by enthusiastic staff at the front desk and advised where everything locally of interest was. Check-in was quick and easy and although we were a little early it was no problem and we were directed to our room just around the corner from reception. Parking was plentiful, free and right outside our door. The room was a great surprise. Very large, clean and with all the facilities we expected. Bathroom was large, bed was huge and there was plenty of seating/working space. The extra bonus was the patio with table and chairs. We were on the bottom floor and only yards away from the lovely pool, Jaccuzi ans fire-pit (which was great to sit by at night with a cocktail) The whole hotel has a distinctly Spanish feel to it and some of the tile work and exterior design is fabulous. We had one of our holiday memory moments when sat in the jacuzzi relaxing just watching a hummingbird flitting around about a foot away from us. The location appears to be about 4 miles north of the beach area and three miles or so to the main shopping areas on State Street, however it is one straight journey down to the main areas and only takes a few minutes. Huge bonus for a sizeable town centre is the parking in the multi storey car parks which seems extremely cheap. Directly opposite the hotel is a large shopping complex (La Cumbre Plaza) including a couple of department stores, several really good restaurants and brilliant Vons grocery store where we filled up on snacks and breakfast stuff. (Apply for a Vons card if you are there a few days as the discounts are well worth having) All in all the hotel was clean, very good quality in a safe area with easy access to all Santa Barbara has to offer. We are definitely going here again!!!!!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Greetings Steve R, Thank you for taking the time to provide your thoughtful review. Reading your comments brings me such joy to know that we provided you with comfortable accommodations and a wonderful holiday memory of your encounter with the humming bird. It would be our pleasure to have you return as our guest. See you soon!! Chivaun.

"A good stop over"

4
17/09/2016

We only had one night here which was a shame. A good size room with sofa, micro wave and patio doors straight onto the garden and pool area. Reception staff very helpful and friendly. A short drive to the town, pier and beach areas. Would recommend this hotel.

"Thank You Derrick (sp?) and All Staff!"

5
15/09/2016

Had to get a last minute room for my elderly mom who lives in SB and had unwelcome rat/mice guests at her home. Derrick helped me reserve a room at a comparable online rate, and also provided a shower chair, for her safety. I stayed here a year ago, when SB (and most of the West) had a horrible, long lasting heat wave...I experienced then, and today again, the best, most helpful staff:) We have also had family members stay here, since then...all have LOVED their time there, the pools/spas, and the fire pits:)

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear jmf369, Thank you for the opportunity to have your mother as our guest and for the kind words regarding Derrick. My staff continually strives to provide the best service and accommodations possible and I thank you for recognizing our efforts. We look forward to having the opportunity to welcome you and your family during your next visit to Santa Barbara. See you soon, Chivaun.

"Quick stop over"

5
15/09/2016

Only spent one night here but could easily have spent longer. Bright clean room facing onto the pool. Water, fruit and biscuits complimentary. We had a wheelchair access room, big shower and loads of room. Uber into santa barbara only $8 well worth staying in

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Meaghan H, Thank you so much for taking the time to provide a review of your recent stay. Yes, please come back and stay with us for a few days. This will give you a chance to really relax and enjoy all of the exciting attractions our lovely city has to offer. We lok forward to seeing you soon, Chivaun.

"Nice stop over "

5
14/09/2016

Stayed here for two nights on our trip as a little stop before LA. Hotel was lovely with a jacuzzi pool and fire for when it got chillier. A little bit away from the main street but we just got the bus down to the main strip for 1.75 which isn't much at all. The hotel offer a pick up and drop off to the train station which is brilliant for saving on taxis as the taxis in santa Barbara are way over priced. But the hotel always helped us with where to go for dinner or what to do during the day. Would definitely stay again if we go back to santa Barbara.

"Super Friendly Staff, Good Location"

5
14/09/2016

Arrived after a fraught day, nice quick check in by the staff on desk, who provided local info, as well as details as to breakfast. Room were nice and clean, hotel quiet, and beds comfortable. After a meal in the evening, we sat around the fire pit, supping a few bud lights, and had a great time. Day out followed, after speaking with the guys in reception again, and getting the low down, did the same at the night, check out was painless, cannot recommend the place enough, well done.

"Nicest motel i've ever stayed in!"

5
09/09/2016

When you hear Motel, you think basic accommodation that does the job, but is nothing special. That isn't the case here! To name a few, the Inn has a good sized pool, a fire pit, massage facilities, a gym and guest laundry facilities. We got married a couple of days before checking in here, and had those cheesy "just married" tshirts on (much to the dismay of my husband!) When checking in, the chap behind the desk noticed these and arranged for a complimentary bottle of champagne to be sent to the room. We thought this was a lovely touch and spent an hour after a meal out sat by the fire pit drinking it. The room itself was HUGE. Big comfortable bed, two sofas and a balcony. The bathroom was small but in two parts, so a sink in one room, and a bathtub and toilet in another, which was handy. The room had complimentary fruit, water and a few sweets too, which was nice. A good sized fridge too, which is empty so you can use it without worrying about extra charges incurred by accidentally knocking a premium priced can of coke! Oh and you get a newspaper each morning too. The hotel isn't within walking distance of the seafront which is the only downside, however as long as you have a car, theres plenty of parking near the beach which isn't too expensive. In addition there are several places you can park for free and for as long as you want, after 18:30. I'd definitely stay again, as we were made to feel so welcome. This is definitely the fanciest "motel" ive ever stayed in - nicer than some upmarket hotels i've stayed in previously.

"Nice, practical and friendly staff"

5
06/09/2016

We stay here regularly and have always been pleased with our rooms and service. It's not within walking distance to the beach, but it's generally sunnier and more low key. There's an okay coffee shop on the property, but you can hop in the car and head a short drive down State St. where there are many other great restaurant options. You can also just walk across the street to the mall if you are looking for something quick and are without a car.

"5 star customer service"

5
03/09/2016

On arrival at Best Western we found out that our travel agent had messed up our booking. Thankfully we were being checked in by Anthony, the New Yorker, who was excellent and went out of his way to help us by calling our agent and figuring out what had gone wrong. He was brilliant, with a great personality and made us feel very welcome. We enjoyed our time at this hotel, the rooms are a little dated but adequate for what you need. The pool area is great with a nice jacuzzi and fire pit. I would recommend this hotel if you are visiting Santa Barbara. Thanks again to Anthony for stellar service!!!

"Good stop over while travelling north on PCH from LA to SF"

4
03/09/2016

We where travelling north to SF along PCH stopped here for 1 night, nice clean room with 2 double beds ( we were a family of 4) parking right outside the room. Easy access drive to downtown and local restaurants along State St.

"Cozy and Clean"

3
02/09/2016

A little pricy for a Best Western but other than that the room was cozy and clean. Everything in Santa Barbara is easy to get to and the location of the hotel seemed to be near the middle of everything. The staff was absolutely the best. If there was a different rating for the staff it would be 5 stars. The only thing I did not like was the stairs to get to the second level it was not convenient when you have luggage. There always seemed to be a cleaning bin in the narrow 2nd level walkway which made it harder to navigate with or without luggage. So given the price, stairs and the crowded 2nd level walkway they get only 3 stars.

"Nice hotel; lots of amenities "

4
28/08/2016

Pros: Very friendly and helpful front desk staff. Nice lobby area with gift shop, coffee station, business center and sitting area. Hotel walking distance (3min) to a steakhouse (Chucks) and across the street to Lure Fish House. Really nice courtyard with well maintained grounds, pool and jacuzzi. The king deluxe is a nice sized room. There is a nice patio or balcony area outside the room facing the garden area. There is a nice restaurant / coffee shop that is great for breakfast (not included at this B/W) and lunch. Cons: The bathroom is pretty small for a room this size; the sink area is small and the shower / toilet room is quite small; The room is nice and good size but a bit dated and could use some new sheets and towels. The carpets were quite dirty and had stains that were large and icky, some right by the bed. The parking in some areas are very small and thin, not really able to fit a standard car and certainly not a big SUV that a lot of families travel in.

"a garden getaway in santa barbara"

5
27/08/2016

I have stayed at the Peppertree Inn in Santa Barbara for over ten years whenever I visit my father. This hotel is a relaxing place with charming outside garden spaces, two inviting pools and Jacuzzis, and comfortable rooms. Each room has a mini fridge which is an added plus for storing leftovers. Cute (?•?•?)? patios overlook the grass lawns and pool areas. The room prices are pricey, but all of Santa Barbara is pricey. Close enough to downtown and beach that it is still convenient.

"Good Place, great town, excellent value!"

3
26/08/2016

I stayed here for a Sunday night, having a business meeting the following Monday morning. Checked in at 5pm, Sun was out and many folks at the central garden pool enjoying the hot weather and sunshine. I had just made a 4+ hour drive from Santa Cruz, and all I wanted to do was to grab a dinner and then rest up for the next day. Check in was smooth, no problems with the reservation I had made through.....Trip Advisor....my first time booking through TA. All went well. Drove around to my part of the hotel, walked up the flight of stairs, and my room was within 50 feet of the stairs. Nice. No long walks. Room was good, older, kind of funky fun things like weird handles under the lampshades to click on the lamps. Pull the handle again, lamp goes out. It's a simple lever pulling a chain, which turns the lamp on and off. If you're looking for classic wall light switches, look under the lampshades and you'll find your way to some light. Bed? It was soft. Not the highest quality linens, but good enough. Pillows, plenty of them. Nice bonus feature, a real balcony and room to sit down and look out over the pool area. Bath was typical of this age of hotel, tub/shower combo with toilet snugged up nearby, door separating the bath/toilet room from the vanity and "changing room" with teeny closet to hang clothes. There would be my one major criticism, the tinest of closets, and with robes and other things hanging already - not a lot of room. Internet was fast, not screaming but fast enough. Fun note, you are across from a classic Mall with Macys as an anchor store. 1 block further to the southeast was one of the best WholeFoods I've been to. In all, I'll return. And I'll have to, because I have new business in Goleta and this will be my new home base. Thanks Pepper Tree!

"Fab little hotel"

5
24/08/2016

Great little hotel, lovely big room, terrace to sit out. Chucks just up the road to eat. Big supermarket and other places to eat across the road. Drive down to the front & have breakfast at Sambos, very popular & great choice. Staff very friendly. Would definitely visit again

"BEST Motel EVER!!!"

5
24/08/2016

What a fantastic motel in the heart of Santa Barbara, conveniently located across the street from Macy's. This motel has everything from complementary robes to bicycles for their guests, no free breakfast, but there is a very nice onsite restaurant. Rooms surround a luxurious swimming pool.

"What a fab hotel "

5
23/08/2016

We arrived after a long road trip. What a gem of a hotel. Quaint and traditional with added touches of complimentary water, fruit and sweets. Fab room with balcony overlooking one of the pools. Close to Santa Barbara and plenty of restaurants nearby. Had a fab stay and didn't want to leave. Would definitely return.

"Overpriced basic hotel rooms, friendly staff"

3
23/08/2016

The hotel looks nice from the outside, nice swimming pool, cute lobby and convenient parking in front of the room. Very kid friendly, even gave a beach ball to play with in the pool. The rooms were basic, and dated. For the price, it was a bit of a shock. We know the area is expensive but you're not in the centre of Santa Barbara. It's ok for one night, although we did have a couple of cockroaches in the room. With a sliding door on the ground floor, I guess critters can be expected. The swimming pool was nice, the hot tub was not hot at all. If we had to do it again, we would stay further out in a nicer place. There isn't much to do in the area of this hotel, so you have to get in the car anyway.

"Hotel for UCSB parents - recommend"

3
22/08/2016

We stayed here for one night to attend an event at UCSB where our daughter attends college. Location to school was within 15 minutes - we had no traffic concerns during our stay to get to the college. Location to down town SB was good. There is a restaurant but we did not eat at the restaurant. We feel all SB hotels are overpriced for what you get. We paid $299 plus tax/fees. Room was clean, beds comfortable. Wallpaper needed some touch up. Customer Service was good at the front desk. We would stay here again but again it is expensive for what you get.

"11:40 am"

5
22/08/2016

The hotel was a cute traditional Spanish style decor. The room was clean. They had a restaurant & bar plus the hotel was within walking distance to Panera Bread where we went for breakfast in the morning. We enjoyed the spotless pool & jacuzzi while we stayed. The pool area is very pretty adorned with beautiful trees & vines in a park like setting! Nice quiet hotel with all the amenities one needs for a relaxing getaway!

"Friendly, efficient and modern rooms"

4
21/08/2016

The rooms are spacious, I had the king size bed suite which was appointed with cable TV, coffee machine, desk, 2 chairs and even lollies. Opposite a shopping complex and about 6kms from the beach. 2 pools and a restaurant, all in all an enjoyable stay.

"Great for a quick stop"

3
20/08/2016

We stayed one night and that was plenty. They advertise having heated pools. Only one pool was heated and they ran out of towels for the pool so we had to wait for some to be washed and dried. The staff were not overly friendly but also not rude either. The outside was nice. Pool area clean. The rooms were nice. Beds were comfy. The restaurant on the site was a very convenient place. Upper floor is where we stayed with a nice balcony

"One of the best hotels I've visited"

5
17/08/2016

Good location, very comfortable rooms with fridge and microwave. Each room has a balcony overlooking a courtyard. The swimming pools are larger than any I've seen in any other hotel. Staff are friendly and helpful. The air conditioner could have been quieter.

"Clean, great service though a little dated"

4
17/08/2016

Stayed here for a night. We had a garden view. The room was a suite, nice amenities. However was a little 1980's. The service was excellent with the guys at the front desk very helpful and informative. Quite far away from the beach so you need a car. Nice place overall.

"Very convenient"

5
17/08/2016

Very convenient as far as shopping, there is a mall across the street, restaurant next door; a shuttle that picked me up from the airport was really a plus. Very nice decorations, sanitized, clean room, fresh fruit in the room, even a house robe was available.

"family vacation"

5
16/08/2016

we loved staying here. Nice and close to all attractions. Very clean and tidy. Great, friendly and helpful staff. Would stay here again in a heart beat, in fact I wish we had stayed a little longer here and less time in Las Vegas.

"Great room and nice pool area"

5
15/08/2016

The rooms were a good size. The bathroom was again a good size. The room was well equipped with fridge, microwave, TV and air-conditioning. It had sliding doors which led out into the pool area. The pool was an OK size and the spa tub was very nice. There were a limited number of sun loungers. Everything considered it was worth the money!

"Value for money"

4
13/08/2016

Stayed at 9 hotels during road trip and this was probably the best in terms of value for money. A warm welcome. Balcony looking over the pool. No charge for parking. Easy access to all attractions. All facilities. Spacious room. Quiet. It does what it says on the tin.

"Smith Sumer holiday 2016"

4
13/08/2016

Easy to find with great access for parking. Quick and easy checkin and straight to the rooms, which were clean and tidy. The hotel is a 20 minute drive from the downtown hub but there was a good choice of local restaurants within walking distance. Great pool and relaxation area even though the water was a little cold. Rooms where comfortable but did suffer from a fair bit of outside noise especially early in the morning

"Great pool"

4
11/08/2016

Two night stay at this hotel which is located on one of the main roads into Santa Barbara. Well equipped rooms and bathroom a bit dated and small but pool area great for a hotel of this size. Staff helpful and within the grounds is a convenient diner/restaurant that serves a great breakfast. Opposite the hotel is a mall with a selection of places to eat - something for everyone. We used the local bus to travel into town - bus stop just down the road from the hotel.

"Not in the best location"

3
09/08/2016

You get what you pay for with this hotel. It's got basic facilities plus a swimming pool. However, we found the location to be frustrating as there weren't really any good restaurants within walking distance. So on our first night here we arrived at about 8pm and in the end had to get our food from the supermarket down the road as the restaurants nearby were pretty appalling. But overall, this hotel provided a decent stay - just remember that you will need to drive to find anywhere nice to visit / eat!

"So Cute"

5
08/08/2016

The Pepper Tree Inn is so cute and fun. The rooms are comfortable and the grounds are beautiful. The pools and gardens are very nice. I love the tile work and spanish architecture of the buildings. I had a wonderful balcony that looked over one of the pools. This was a very relaxing room to return after a hiking, paddle boarding and hanging out at Fiesta. I am a parent of a UCSB student and the Pepper Tree is a great place for parents to stay while visiting their child.

"Nice and clean for an older hotel"

4
08/08/2016

The driver from the airport was wonderful, he did say I could get a ride, but later the staff said I couldn't. That was a disappointment. The grounds were nice and lush, the pool and garden area was clean and serene. The room was super small for a room for two people in two beds. We could harder walk about in the room. Very tight, The shower, towels, tv, frig, microwave all acceptable. The air conditioner, sliding door and screen was old and needs replacing. All in all a nice stay, expensive but a nice stay.

"Hotel is clean, excellent staff, great pool, decent gym"

4
04/08/2016

Before heading to this hotel we read a few rather negative reviews and drove there a little fearful about what awaited. But I have to say it was great - we stayed there for five nights, the longest stretch in any one place of our three week Vegas/California road trip. OK, it's not The Cosmopolitan in Vegas, or The Adagio in SF, but it's described as lodging style accommodation for the family, and this is what it is. Positives - very clean, all the staff are excellent, very friendly and hard working, the pool area and little outside sitting areas that each room has are great, the fire pit area is nice to sit at at night, there's free wi-fi, free parking, free fruit and coffee available 24/7 in the lobby, the gym is decent, very good laundry facilities, there's a nice mal just across the road which has a Starbucks, Macy's, Vons (which is great as there's a big fridge in the room which you can use to store milk etc, so buy your breakfast cereal, yoghurt, beer etc from Vons and store it in the room rather than eating out every morning). It's not downtown, but a ten minute drive straight down the main thoroughfare, State Street, and you're at all the best bars and restaurants and shops, and another five minutes and you're at Stearns Wharf and your choice of beaches. There are some negatives - for four of us (two adults, two teenage kids) the room was a little small, storage space was an issue, but manageable, and certainly the air con unit was very loud in the room (too loud to have on at night, though the hotel provided us with a fan which did the job of cooling the room at night). All in all the place really grew on us, and the positives far outweigh the negatives/issues.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Shane G, You have made my day with your kind comments noted above. Thank you so much for choosing to stay with us for 5 days. I am so glad that our accommodations, amenities and services were such a great fit for you and your family. I do hope that you return as our guests during your next visit to Santa Barbara - we certainly look forward to welcoming you and your family back to the Best Western Plus Pepper Tree Inn. Warm regards, Chivaun.

"Just EH!"

3
03/08/2016

OVERPRICED. OVERPRICED. OVERPRICED. Staff was polite Property is old. It is adequate for a night or 2. I wouldn't vacation there. Bedding was old and the bed was not so comfy. Free water was a nice touch and the little lobby is cute.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear abenji266, Thank you for taking the time to submit your review. I am sorry to read that we did not meet your expectations. Santa Barbara is a higher priced destination and our hotel really does offer a great value in comparison with other area hotels. Thank you for choosing to stay with us during your recent visit. Kind regards, Chivaun.

"friendly and clean!!"

5
03/08/2016

one night stop over in Santa barbara and we stayed at the Pepper inn. very friendly welcome with helpful staff letting us into the local secrets to visit on our brief stay and the hotel is comfortable, effecient and ultra clean. A good stop over.

"Dated and poorly located"

3
30/07/2016

Hotel is adequate but rooms are cramped and old fashioned. Air conditioning is poor and hotel is a long way from the sea front. Staff are very friendly and helpful and on site restaurant offers wholesome traditional fare albeit with a feeling you've travelled back to the time of the moon landings!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear lloydjones2016, Thank you for your candid review and for complimenting the friendliness of my staff. Although the hotel is not located at the beach, our location does offer easy access to all of the exciting area attractions; from the waterfront to our amazing wine region. Please note that we are in process of updating the guestrooms and bathrooms. I hope you return in hopes you will experience our updated accommodations. Kind regards, Chivaun.

"Relaxing and family friendly"

5
29/07/2016

This is a great little hotel with lots of local charm and character....unlike other Best Western hotels we have stayed in, which are on the functional side, this place has a bit of Spanish charm to it. Low rise (only two floors high) with interconnecting rooms available (a godsend as we are travelling with our three young kids aged 10-7). We had rooms on the ground floor so we had a patio overlooking the pool. They have nice touches like the water and snacks in the room are included in the price, there is a fridge... the staff are super friendly. The hotel is out of the main bit of town but its totally fine and only a 5 -10 minute drive into Santa Barbara proper. I really rate this place and the kids have said its one of their favourite hotels so far - probably because the pool is great and our rooms lead right out onto the pool deck.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Radha D, What a great compliment to read that your children said our hotel was "one of their favorites" - please thank them for me. Most of our rooms feature a patio or balcony leading out to the pool courtyard area making the layout easy for guests to easily access the pool. I am so glad your family took advantage of this amenity. Our friendly staff look forward to welcoming you and your family back during your next visit to Santa Barbara. Kind regards, Chivaun.

"Great Hotel"

5
22/07/2016

We really liked this hotel. We had a great room - spacious, nice and clean and a lovely bathroom. The bed was almost luxurious and the most comfortable of the 9 hotels we stayed in during the holiday. We had a good balcony with a nice garden/pool view. The pool area was lovely and clean. We had lunch in the restaurant next door and it was reasonably priced and our food was really good. Huge portions! The reception staff were friendly and efficient. There was a supermarket across the road, which was handy as we were on a flydrive and needed to stock up on bottled water, etc. The only slight drawback for us was that it was a short drive to the beach and to the long road where all the restaurants were in the evening. It was too far to walk and if you're on a flydrive, you don't actually want to drive in the evening as well. But we did end up having to drive. It wasn't a problem though and didn't detract from our stay. We were only here for one night. We actually came away from this hotel thinking that it was great value for money and we would definately stay here again for a night or two.

"Excellent property plus reasonable rate equals great value"

5
20/07/2016

This property is large, easy to find, and our room (King bed, non-smoking) was perfect for an overnight stay. The front desk staff was friendly, and efficient. Our ground floor room opened onto a patio with table and chairs, and a lawn/garden area. Coffee and fresh fruit were available in the lobby, while bottled water, and complimentary snacks (cookies) were in the room with coffee/tea-making machine. The USA Today newspaper was delivered to the room each morning. No breakfast available at this Best Western Plus property, but there was a restaurant next door that had an extensive menu. I would definitely recommend this Hotel if you are in need of accommodation in Santa Barbara.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Kaye T - Our 1,000th Reviewer I am so pleased to read your appreciation of our friendly staff, accommodations, amenities and value. We strive to ensure each guest enjoys a comfortable stay with us and it sounds like we hit the mark for you! Thank you for taking the time to provide your comments. I am thrilled to notify you that you are the 1,000th guest to submit a review for the Best Western Plus Pepper Tree Inn. It is only with honest reviews that people may understand what we can offer and I so appreciate you taking the time to do so. I'd like to personally invite you back and host you for one night. Please contact me direct at the hotel so I may assist you with a reservation. Kind regards, Chivaun.

"Great location - but outdated"

2
20/07/2016

The location was nice and accessible and staff were very nice and helpful. The room itself was clean but decor was really dated and in need of an overhaul. Probably wouldn't stay there again. In any other city it would be a $89 room.

"Clean, safe, cozy, family-friendly hotel"

4
18/07/2016

My teenage daughter and I stayed here for one night on a long road trip. The hotel was cute. It reminded me of being at my grandma's, but in a good way. The furnishings were homey and comfortable, but still felt clean. The room was large and the beds were comfortable. We had a nice, large deck where my daughter enjoyed sitting in the sun. Everything was clean. I wouldn't hesitate to stay here again.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Greetings amykayel, Thank you very much for noticing that my staff works hard to adhere to my high standards of cleanliness as we all want to ensure our guests have an enjoyable stay with us. I hope we have the opportunity to welcome you and your daughter back as our guests. Cheers, Chivaun.

"Great Staff, Outdated and Muggy Room"

3
16/07/2016

Pros: Very nice staff, got a free bottle of wine at check in Nice landscaping, pool and fire pit area Cute patio Approximately 3 miles from downtown SB Cons: Rooms are outdated, desperately need to repair wallpaper which is peeling Even with A/C at full blast 24/7 the room remained 10 degrees warmer and 30% more humid than outdoors. The carpet felt moist and the room never seemed to cool down or become less humid. A/C is very loud Bathroom is outdated and needs a renovation, wallpaper peeling, grout needs to be replaced, toilets need replacing Room not thoroughly cleaned prior to our arrival - found a dirty turban next to the bed

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear zazazing, Thank you for taking the time to provide your comments. I appreciate hearing from our guests any areas of concern during their stay which enables me the opportunity to follow up on necessary items. Please note that we are in process of updating our bathrooms along with new carpeting. I hope you stay with us again and have the opportunity to enjoy an updated room. Kind regards, Chivaun.

"room"

5
12/07/2016

This is my first order for best western plus, and I think I made a good choice. The room is very nice and comfortable,and the bed is big. I think next time I will still chose best western to stay. I am very happy!

"Anniversary stay in Santa Barbara"

3
12/07/2016

A older property that has been extensively updated. The overall room condition was OK to good. However, the room is quite small and the bathroom complex is very small. Finding a bug in the bed linen was a serious downer and the hotel staff seemed neither concerned nor overly generous in their approach toward ameliorating the condition. Lodging in Santa Barbara is pricey overall but I did not feel like this hotel was a particularly good value.

"NIce location, great staff, but a little dated"

3
10/07/2016

Peppertree Inn is a great hotel with 2 pools and a good restaurant. The location is great, close to the 101, but so quite and tranquil. The staff is friendly and professional - always ready to help with suggestions or offering something to make your stay even better. Free water, fresh fruit and a bowl of candy in the room make you feel more than welcome. The only downside: The rooms (specifically the bathrooms) are very dated and could use a refresher.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear RainyTravelJunkie, Thank you for acknowledging the friendliness and professionalism of my staff. I am so pleased to receive continuous feedback regarding positive interaction between our guests and staff. It is our pleasure to provide a host of complimentary amenities to ensure the comfort of our guests. Please note that we are in process of upgrading the bathrooms and carpets in the rooms. Keep us in mind for your next visit so you can experience our updated guestrooms. Look forward to seeing you soon, Chivaun.

"Best night's sleep of a week long road trip"

5
07/07/2016

Great location. Across the street from a mall with good restaurants. Had a room on the 2nd floor that overlooked the pool. Enjoyed the hot tub. Best night's sleep of a week long road trip. Easy to access from the freeway. The restaurant on site had a good breakfast. Liked the delivery of USA Today. Also had a noon checkout which was so nice.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Charlie24Phx, A good night's sleep certainly lends to an enjoyable stay. Our guest rooms feature Sleep EZ “Pepper Tree Special” double pillow top beds. It sounds as though our hotel was successful in providing you a great location with comfortable amenities - nothing could make me any happier than to read of your enjoyable stay. We look forward to welcoming you again during your next visit to Santa Barbara. Cheers, Chivaun.

"Enjoyable"

4
05/07/2016

Location of Hotel near the 101, very convenient & easy to find.close to downtown. Easy & user friendly check-in.....room location near one of several pools. Parking somewhat of a problem at times........

"Needs Refurbishment"

2
03/07/2016

This was our 4th hotel on our California trip and a disappointment. The staff were very pleasant, but the room let it down, it was like something out of the 50's, had a musty smell and the AC unit was so old it didn't look safe. The pool area didn't look too inviting either so we spent all our time away from the hotel.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear AYALLEN, It is our goal to provide each guest with a comfortable stay. I apologize that you were not satisfied during your time with us. Please note that we are in process of updating the guest rooms with new carpet as well as new bathrooms. While you were away from the hotel I hope you had the opportunity to experience the many exciting cultural and outdoor attractions of our charming city as well as enjoy unique dining and shopping options. Thank you for taking the time to leave your comments -they are greatly appreciated. Kind regards, Chivaun.

"Front Desk needs to pay better attention to details"

2
02/07/2016

We made this reservation for the pastor celebrating my daughter's wedding. Upon request of the front desk, so that check-in would go smoothly, I arrived early to pay for the reservation and to add the pastor's name to the reservation. I also paid extra for late check-out. When the pastor arrived he was not allowed into the room because his name was not added to the reservation. Sadly I was at the rehearsal dinner and did not have my phone on my person. This resulted in the pastor waiting over 2 hours to get into the room. This was extremely embarrassing for me. When I spoke with the front desk I thought to remind them that I had paid for late check-out (6pm). He didn't immediately see the fee and initially told me that the room did not have late check-out. Once cleared up he said he would put a note on the account so there would not be an issue the next day. Unfortunately this didn't help either, as I received a call when the pastor hadn't checked out of the room on-time. Fortunately I had my phone this time so the issue was resolved without inconvenience to the pastor. With all of this confusion and inconvenience I did not receive even an apology. With so many other hotel options in the area, I will not be staying at this location again.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear T2888FAlynnc, Your feedback is that of one unfortunate event after another. I greatly apologize for the confusion and the embarrassment this isolated situation caused you. I will be doing some research to understand how there could be so much communication breakdown between a guest and my staff. I greatly appreciate the time you have taken to provide this information which will allow me to research, understand and address the multiple issues. I do hope that you will accept my apology. Kind regards, Chivaun.

"Overnight in Santa Barbara"

5
01/07/2016

It was a meeting with my daughter and her husband for Fathers day! We wanted something different than meeting in Santa Clarita so we chose Santa Barbara. My wife and I stayed in Carmel Ca at the Best Western Plus 2 nights and had a very good experience there.

"Perfect one night stay!"

4
30/06/2016

This was the nicest Best Western we visited under our roadtrip along the whole West coast! Very comfortable and quiet and close to a Panera Bread where we had our breakfast. Free parking and wifi was included! We enjoyed the location since we came off the highway and wanted to stay somewhere nice but still convenient with the car. We had an excellent good nights sleep here!

"Best, Best Western I have ever stayed at"

4
30/06/2016

Affordable for Santa Barbara. Conveniently located to everything. Extremely helpful front desk staff. Clean rooms. Average size for the type of hotel. Great pool area too. Definitely the best Best Western hotel I have stayed at - not just because it was in beautiful Santa Barbara but because the Spanish style decor on the exterior made it seem more upscale.

"Really relaxing hotel"

5
29/06/2016

This was our second time here and we stayed for 5 nights. For us, the hotel couldn't try any harder. Rooms are very clean, free fruit in the room and coffee at reception. Pools are lovely and clean with sun lounges, perfect to relax after a busy day. Staff all very helpful and friendly. Out of the centre of town, but an easey, relaxing drive in. Not a great selection of places to eat near the hotel, but we ate late afternoon and then relaxed by the pool, so not a problem. Moby restaurant on the pier was superb. Fire pit was lovely to sit by in the evening and even though we are very happy with our own company, met some great people from various US states, Ireland, Holland and Germany. Thanks Pepper Tree, we will be back.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Greetings JohnandBarb020, It is wonderful to read that you enjoyed your stay and were able to really relax. My entire staff strives the ensure that all of our guests enjoy a memorable experience and we are so glad that we succeeded. We look forward to welcoming you back during your next visit. Cheers, Chivaun.

"Great friendly welcome"

5
29/06/2016

Excellent welcome and help from the front desk on arrival. Rooms for our party were all booked close together. Loved the water robes coffee and fruit in the room. Light and bright room yes could do with some updating but a great place

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Greetings Tigerfeet9, Our hotel is a great location for groups staying together based on the layout of the hotel. I'm pleased to hear we were able to place your group together. So glad you enjoyed our complimentary amenities - it is our pleasure to ensure that our guests enjoy a comfortable stay. We look forward to welcoming you back during your next visit to Santa Barbara. Kind regards, Chivaun.

"“They thought of everything!”"

5
28/06/2016

What really made for a favorable impression were the EXTRAS. These included bottled water, fresh fruit, a make-up mirror, robes and a microwave; things that are often not always available when traveling. Each room has a balcony or patio opening onto an interior courtyard with pool and a grassy area with lovely mature plants. We were happy breakfast was not included! There were were two outstanding bakery/cafes less than a mile down State Street (Jeannine's 3607 State Street) and (Renaud's 3315 State Street). There is also a Panera's across the street, and a convenient generic restaurant on the property.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear sssnancysss, Thank you for taking the time to post your review. We are so pleased to offer our guests a host of complimentary amenities to ensure a comfortable stay. Next time you visit us, be sure to keep venturing downtown for more amazing dining options. We look forward to seeing you soon. Kind regards, Chivaun.

"Amazing hotel"

5
28/06/2016

Santa Barbara is a fantastic town to visit with a great story to tell. There is a lot to see and do and the Pepper Tree Inn is a great base to do it from. We'd already done loads in the week before arriving so stayed at the hotel's pool all afternoon which was fantastic and relaxing. We visited the town in the evening. The check-in was great and the ground floor rooms we had backed onto the pool area.

"Disappointed"

2
21/06/2016

We stayed two nights, no electricity the first morning, no electricity on the second day, so no tv, no internet, no microvave, etc you get the idea, paid almost $300 a night. The place is a dated old resort, resort? Others in our group had plumging problems with no relocation, I may as well rented a storage unit, on the up side they did apologize

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Greetings Steven S, When I see the word "Disappointed" in a Trip Advisor review it promptly attracts my attention. I am so sorry to read that our hotel did not meet your expectations. It was very frustrating for our guests as well as our local area neighbors when the neighborhood lost power. I hope that the guests you mentioned contacted the front desk for assistance with their plumbing issues. We have staff available 24 hrs. a day to assist our guests. Please know that we are in process of updating the bathrooms and installing new carpets. Thank you for providing your comments. I only wish that you had a better experience as out guest. Sincerely, Chivaun.

"Nice stay and good service"

4
19/06/2016

Hotel was average and clean with plenty of restaurants within walking distance. Service was pleasant and helpful. Just disappointed that breakfast wasn't included for the price. Not really close to any Santa Barbara activity or pier. Thanks

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Darlene N. Thank you for taking the time to provide your feedback. I am so pleased to read your comment about our staff and service. Each of our staff members strive to provide each guest with a memorable stay. Although the hotel is not located directly in the downtown area our location offers convenient access to all of the exciting attractions of Santa Barbara. I know there are many lodging options in Santa Barbara. I thank you for choosing to stay with us. See you next time, Chivaun.

"Fabulous hotel"

5
17/06/2016

Yes this hotel costs a little more than most, but you do get the extras. Bathrobes, wonderful products for the bathroom, lovely sofa and recliner in room, and a balcony overlooking the swimming pool. Yes would recommend this to friends and family. Check in and out very easy and very obliging, giving us a map and bus stops etc.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Mavis B, Thank you for your kind review. I am thrilled to read that you enjoyed the complimentary amenities as well as the pool view from your balcony. Thank you for choosing to stay with us. I hope you plan another trip soon and bring your friends and family with you next time. Cheers, Chivaun.

"A Great Experience!"

5
16/06/2016

Thought this hotel was more than adequate and a nice surprise!! Large room, comfortable bed, fresh fruit and a small patio where we sat outside and enjoyed coffee and the newspaper (delivered to our door in the morning!). Nicely decorated, friendly staff, and landscaping was beautiful. It wasn't that close to town but that was not a necessary criteria for us. I wished they had a continental breakfast but we had a good breakfast at the adjoining restaurant. I won't stay anywhere else if we are in the area!

"Attractive looking hotel"

5
12/06/2016

Good value hotel in good location. Although it's a couple of miles, State Street takes you straight to Downtown Santa Barbara and the beach. The staff are friendly, rooms clean and service efficient. Only complaint was the restaurant closes a little early at 8pm. Otherwise an enjoyable stay.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Greetings Scapegoat30, Thank you for mentioning that the hotel offers a good value, friendly staff and clean rooms. We strive for all of our guests to have these same comments. Thank you for taking the time to write. I hope to see you again during your next visit to Santa Barbara.

"Adequate and clean hotel but not close to downtown"

3
08/06/2016

This is what is says on the tin- a perfectly adequate best western hotel. Very clean. Great wifi. Self service Laundry room. Friendly staff. Good diner on site also. Major drawback is location. A can to downtown is on average $10 but a taxi can be up to $30! If you want to have a drink with your dinner in the evening it can make it quite expensive. If I could go again I would pay the extra for a better location for sure.

"faux spanish style good value hotel"

4
05/06/2016

a couple of nights here weere spent checking out the area. hotel big but friendly with heated pool and spa. bed room big with balcony on ours with view of the pool. big room, unexpected arm chair.. free paper and fruit daily and complimentary water. would go back.

"Nice hotel"

4
04/06/2016

I liked this hotel. Rooms were big. Lovely balcony. They sent us a bottle of champagne as it was our honeymoon which was a lovely touch. Shops directly opposite. Bit far from town but there was a bus service which was handy. Didn't use the pool but heard it was good.

"Good hotel"

5
02/06/2016

This was our first experience with best western plus inn chain and I was really happy with it. Hotel is well located with macy, whole foods, pandera bread all in vicinity. All the rooms come with microwave which is a boon to us vegetarian Indian travellers.

"Good hotel"

5
31/05/2016

A comfortable and reasonably priced hotel in a lovely town. Its a bit far from the centre of town but if you are driving that should not be a problem as there is plenty of parking in the town. The attached cafe does a good breakfast but is charged extra.

"Well impressed with this hotel"

5
30/05/2016

We were well impressed with this Best Western. We stayed 2 nights as part of a California road trip. Santa Barbara is just a beautiful place and you must visit. The hotel has free parking which is a plus. The staff were efficient and checked us in very quickly, the room was a good size with fridge. The bathroom was also good size and clean. Bed was comfortable. The hotel offer free WIFI (although you cannot stream - so no Netflix etc). The pool is a very good size, hot tub is also large and well heated. They have a lovely fire pit in the evening also. Overall, extremely impressed as thought it would be a basic 2 night stay but pleasantly surprised. We had breakfast in the hotel cafe on the last morning - the portion sizes are HUGE. Ordered granola and a cinnamon bun (or something) - the bun was massive and didn't need the granola - keep in mind when ordering!! LOCATION - you are on Main street so 10 minute drive from the Mission, Courthouse and all the beautiful little shops and restaurants that lead down to the seafront.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear remlap3, Thank you for your kind and thourough review

"Good, clean rooms. Nice pool/garden areas."

4
28/05/2016

I have stayed three times now. I always enjoy the pool, hot tub and gardens here. Dog friendly. Plenty of parking. Close to Whole Foods, Chipotle, El Pollo Loco, Max's, Jeanine's. Ask for a Deluxe Room or the Peppertree Suite for a larger room and couch. NOT close to downtown, but I always have my car. I don't care for the on site restaurant. NO free breakfast.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Lori B, Thank you for being a loyal guest at the Best Western Plus Pepper Tree Inn. The garden courtyards are really beautiful with the brilliant blooming flora and unusual drought tolerant plants. We certainly hope to see you for a fourth visit. Cheers, Chivaun.

"Nice overnight not far from any local sites"

3
25/05/2016

We stayed here on a quick trip to Santa Barbara. The hotel is well maintained and the staff was courteous and efficient. The rooms are well maintained and are "quaint" with an older period feel to them. The pool and garden areas were well maintained with beautiful tile work throughout the grounds. We loved the closeness to the 101, being a couple blocks away so no noise but easy to jump on to get around

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear islandbreezliving, Thank you for taking the time to provide your feedback. I am so pleased to read your appreciation of the staff, the hotel and its' location. My team strives to provide the highest quality service and accommodations and it sounds like we exceeded your expectations. We look forward to seeing on your next overnight stay in Santa Barbara. Cheers, Chivaun.

"Really disappointed "

2
20/05/2016

I booked this hotel mainly because of the facilities it offered- the spa and the fire pit. We arrived and checked in about 5pm, then went to explore the waterfront and have food. We wanted to use the spa at 9.10pm but were told it closed at 9. Ok, we can sit outside by the fire pit.. Nope, they switched that off at 9 too. So basically I could have booked a hotel much closer to the town centre if I had known that. Instead we are 4 miles out and have a 24 hour shop to entertain us.. Not happy!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear lisalamb6, I am sorry to read that you were disappointed during your stay. Because a majority of the rooms face the garden courtyard areas we close the pool and turn off the fire pit at 9:00PM as a courtesy to all guests. Although you were not able to utilize the pool or fire pit area, I do hope that you found our accommodations comfortable during your stay. Kind regards, Chivaun.

"Nice, clean and Friendly staff"

3
17/05/2016

we booked this on the fly, based on the internet price. We were surprise, super friendly staff, gave us discount card for a local restaurant. Rooms were clean and large, with fruit and water for guest, no extra charge. A bit farther away from all the shops and restaurants of State Street, but not too far.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Lisa M, Thank you for your appreciation of our staff as we all strive for our guests to have an enjoyable stay. We offer a host of complimentary amenities, always a great value for guests! I hope that you will come back and see us during your next visit to Santa Barbara. Kind regards, Chivaun.

"very nice hotel"

4
16/05/2016

If you don't mind being about 4 miles (10 minute drive) from the shops and restaurants of State Street, this is a really great choice. Highly recommend a room with a pool view balcony! Only complaint is that the pool was not heated enough (at all?) during our stay and was very chilly.

"Bit dated but service was great"

4
13/05/2016

We stayed at this hotel for 2 nights. We were greeted upon arrival by the lovely Peter, who not only upgraded our room to a suite foc, but also gave us the keys to a couple of rooms so we could choose the one we preferred. We settled for a ground floor suite overlooking the garden area. The decor was dated and was fairly dark, but everything was good quality and in working order. Peter also gave us a map of the City and pointed out the best places to go whilst we were visiting. We both slept really well in the bed, which was large and extremely comfortable. Only bad points were that you had to drive or take a bus to get down town, and the decor was dated as previously mentioned. It was made up with very good service from the staff.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Elizabeth P, Thank you for the kind words regarding Peter. He is a true hospitality professional. I am so pleased to read that you enjoyed our special recipe bed, they really are dreamy. I appreciate your comments about the décor of the hotel. Please note that we are in process of updating our accommodations and hope to have an updated room waiting for you upon your return. Cheers, Chivaun.

"In desperate need of an update!"

2
10/05/2016

While the staff at the front desk upon check in was very pleasant and the grounds weren't to bad around the pool area and the rooms were set up well for easy access to the garden/pool area the rooms themselves were severely lacking! I will not be back. I realize it's Santa Barbara and rooms are typically pricier but $330 for this was an absolute joke! Three housekeeping personnel were leaving our room as we parked. The bathroom floor had leaves and twigs on it. There was a hair tie and other random items on the carpet in the room, making us wonder if they had even vacuumed. The decor was ancient, the sliding screen door hardly worked and it was extremely noisy. You could hear everything going on outside such as traffic and conversations. The wall shook in the room every time the air conditioner turned off.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
MrsMiller11, I am very concerned with your comments regarding the housekeeping you encountered. My team strives to provide the highest quality in service and cleanliness and when those are not meant to a guest's satisfaction I certainly want to know about it to enable me the opportunity to address. Regarding the screen, did you contact the front desk to have this fixed? That must have been frustrating trying to use a door that wasn't working properly. Oh gosh, I'm sorry we did not meet your expectations during your trip. Please note that we are in process of updating our guest rooms and I invite you to stay with us again with hopes you will walk away with a different experience the second time around. Sincerely, Chivaun.

"Comfortable overnight stay, but needs a freshen up"

3
09/05/2016

Stopped here for an overnight stay whilst traveling down highway 1 arrived at 8:30 pm. On asking reception if they had a restaurant on site the lady looked a little sheepish and told me yes but was not sure if it would still be open, we we duly found out it was not, she also told us there was a mall over the road that had plenty of restaurants, yep they were all shutting too. We ended up with a picnic from the supermarket. Room and bed were OK , the bed being v comfortable.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Andy U, I hope that you enjoyed your picnic from Whole Foods Market, located just down the street. I hope dining options for the downtown area were provided in addition to the options within walking distance. I know you could have enjoyed a nice meal in the downtown area upon your late arrival. Please note that the hotel is in process of updating our rooms and bathrooms. I invite you join us again and head downtown to experience the unique dining options Santa Barbara has to offer. Cheers! Chivaun.

"Mother's Day "

3
08/05/2016

Hotel was nice. It was easy to get to off highway. The room and bathroom was Clean . There was a nice small pool and jacuzzi . The Only problem was the beds were not comfortable, we all had sore backs in the morning. Not sure if just are beds or all of hotel.

"Very Good Experience and Value for money"

5
04/05/2016

Very nice rooms with all amenities... Good attention to detail in putting things in the room from a sanitized TV remote to a microwave, from adequate water to fresh fruit. Very good outlets nearby to fulfill all needs; chipotle, pizza outlet, Chucks a great steak restaurant, Macy s, Sears, Vons supermarket and what not. Only flip side is that the State Street centre point is about 4.5 Kms away and the pier is close to 7 kms away. But nothing should dampen your spirit as Santa Barbara is the best place in the world.... To be honest, I am obsessed with Western Europe , the only place which matches in class and ambience of Western Europe, of course with much better weather, is Santa Barbara. Plus, we loved this hotel as we were welcomed, rooms were clean and people were helpful. Cheers!!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear ToraPhera, Thank you for your kind words regarding the hotel and your wonderful reference to Santa Barbara being "the best place in the world". I am so pleased you had the opportunity to experience our wonderful town. I'm hoping all of the complimentary and convenient amenities enhanced your experience. Come back and see us soon. Cheers, Chivaun

"Doesn't get any better than this!"

5
02/05/2016

Wonderful staff and elegant rooms:....Rose bushes, view of the pool from your room, balcony with chairs, refrigerator, microwave,fresh organic coffee in the lobby, comfortable bed, many sleeping pillows, and much more. Amenities are well worth the price. Can't beat this spot in Santa Barbara. I Il always remember the amazing early 4:30 a.m.welcome by the morning gentleman staff working in the lobby, wish I would've gotten his name, just wonderful!!! Thank you!!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Mary P., Thank you for your kind words. With the recent rains the gardens are literally bursting with amazing flowers. Perfect for relaxing on your patio or balcony enjoying the courtyard views. So glad we have staff available 24 hrs. a day to ensure a seamless check in for you. Please do visit us during your next trip to Santa Barbara. Kind regards, Chivaun

"Good stay"

5
02/05/2016

Staff was friendly and helpful. Hotel is in a excellent location to get around. One block from the best restaurant in town. Chuck's Hawaiian steak house. Room was clean and overlooking the garden area. There is a fire pit and chairs in the area and got very noisy at night with people sitting around and drinking. Parking is a little tight. Overall nice place to stay in Santa Barbara.

"Very good hotel reasonable price"

5
28/04/2016

We stayed three nights very pleased with rooms,well presented and clean.lovely pool and hot tub.easy to get into SB with good restaurants nearby .good welcome on arrival,free coffe and fruit in the lounge. Would recommend. Only down side do not like guests being allowed dogs especially if the bark.

"Good place in a expensive town"

4
25/04/2016

The Pepper Tree is a Santa Barbara staple. A a great value considering the usual prices in SB. Yes, it is a little older and the rooms are dated and the bathrooms are interesting, but the place is clean, the beds are nice, the staff is great and the location is awesome. The pool and the gardens around the hotel are very nice. Breakfast at the Tree House which is on their property was great and fast!

"Not bad. Not quite up to my usual standards."

3
15/04/2016

Definitely not my style. Tried to save a few buck because I was flying solo on this trip, but now regretting it. The room is okay. Bed is not uncomfortable and decent room layout with couch and recliner. But walked in and TV didn't work and fridge was full of water from being unplugged. Looked like the room had been vacant for weeks. Like it had once been really nice 20 years ago but is now run-down. Just a little grungy. Nice little balcony with a couple chairs and table. Bathroom is small and dated, but functional. Though I will say the towels are very nice. They might be the highlight of the place. I'd call this one good for families and those on a budget but not so much if you're looking for a higher end stay. Also, the location isn't what it seems on the map. Fooled me into thinking it was closer to downtown than it is. And watch out for the construction site next door if you want to sleep in.

"Great Value highly recommend this place"

5
15/04/2016

I was very pleasantly surprised at the quality of the hotel and the great location. Very close to the beach and casual dining. On check-in even though we were a couple of hours early they accommodated us and gave us a great room on the second floor with a nice view of the pool. I highly recommend it and would stay here again and recommend it for my friends.

"Wonderful"

4
10/04/2016

Loved our stay. They did give us the wrong room but when I called they fixed that. The grounds were beautiful. They had two swimming pools and two hot tubs. We had a nice patio on the ground level facing the gardens and steps away from the pool. The bed's were comfortable. It had a chair in the room. Tv, coffee maker, microwave and refrigerator. Free wifi. Free bottled water and fresh fruit. Also some hard candy.Loved having robes in the closet. Nice shower with a great shower head with 4 options. Loved how the remote was put into a sleeve saying clean remote. They had coffee and some fresh fruit in the lobby. The grounds were beautiful. The also cleaned your windshield in the morning. We really enjoyed our stay and would definitely recommend it and stay again.

"Not good position if you want to explore Santa Barbara"

2
08/04/2016

we were driving down The Big Sur on a tour organised by a travel company so were surprised ti find they had booked this hotel as it is miles from the City centre in the middle of nowhere. Didn't want to drive into centre so had to take e longish bus journey. Saw plenty of hotels near beach/ city centre including another Best Western. Also when arrived the lights in my room didn't work. Having told reception was told to wait there until someone came to fix them. An hour later I gave up and we went out.

"Suprisingly Very Good"

3
08/04/2016

We were in Santa Barbara for just the day and decided to spend the night. Nothing fancy, just a place to sleep for less than $250. This hotel is older, but clean with pleasant suprises. The room overlooked pool and had a patio and a screen (slept with doors open). The lights in bathroom were automatic, it had a large magnifying mirror on the wall, Spanish tile in bathroom, tub/shower with door, nice amenities, it was just perfect. (No elevator in the building we stayed in, we were on the second floor, not a big deal) Also 2 bottles of water, coffee maker with package of cookies and fruit awaited us. The restaurant had a diner feel! Excellent for this Jersey girl. Nothing fancy indeed, just right.

"Beautiful Santa Barbara"

4
07/04/2016

Nice, clean, comfortable hotel. The restaurant is a plus!! The grounds and pool are very nice. The location and proximity to freeways is excellent. You can get anywhere in Santa Barbara in less than 15 minutes.

"Excellent location"

5
06/04/2016

My partner was doing work completing a work-shop over at Heart's Therapeutic Center. This was an excellent starting point for anywhere we had to go in Santa Barbara. Additionally, the 5-points plaza located in front of the Inn was very convenient for shopping and dining. The stay was very pleasant. My only recommendation would be to renovate the gymnasium.

"An unexpected treat"

5
06/04/2016

This was a lovely little hotel, and the staff couldn't have done more to help us. There were little extra touches that made it really nice, fruit in the room and bottled water, fridge & microwave... It was spotlessly clean and the property was very well kept. It is on a main road but wasn't noisy. Felt a safe location for the family. Only down, which we knew about before we booked was no buffet breakfast included.

"Back to the fifties"

1
04/04/2016

We stayed here for two nights as part of our West Coast road trip. Miles from anything worth seeing or doing. Tiny rabbit hutch sized room for a family, a bathroom like something from the fifties and far too much clutter and unnecessary furniture. Noisy guests next door and engine fumes from the car park right outside the front door, which had huge gaps. Really not great. The only decent part was the pool and hot tub. Couldn't wait to leave!

"good location..an older worn-out property"

3
04/04/2016

We wanted a place conveniently located to downtown Santa Barbara. perfectly fine place for one night to visit SB and surrounding area. Place was clean, but definitely in need of an overhaul. Plumbing is old (almost impossible to turn the shower valve).

"Pleasant stay"

4
03/04/2016

We had a nice stay at BW Pepper Tree. The Staff was courteous and helpful. Our room was a good size with a couch and a recliner chair for extra seating. We loved our balcony looking over the court yard and pool. This is not a fancy place but it was perfect for our stay!

"How this place got it's "plus rating " is a mystery . It was very disappointing."

2
28/03/2016

We stayed in. a BW "plus" in Idaho and were very impressed . We hadn't been to a BW in decades and were very pleasantly surprised . So we decided to stay in one again in Santa Barbara . DISAPPOINTED ! In Idaho we got a very nice complimentary breakfast including made to order omelette . In Santa Barbara we got NOTHING . The room in SB was OK but on the shabby side . Free WIFI but so bad I couldn't get Netflix on it . The kid at the front was helpful but a bit too "sucky" .. We got a good price through Priceline .

"Excellent customer service"

4
28/03/2016

I was to spend Easter weekend in Santa Barbara, booked a 2-night stay at Pepper Tree weeks in advance, and got a fair rate. So I drive up from LA, planning to check in, and then attend Good Friday services at The Mission. Well, everybody and their grandmother had the same idea. STOP-AND-GO traffic pretty much the whole way. GRRRRR! Got to SB with just enough time to be a few minutes late for mass, so, check-in had to wait. The service was awesome, but by now I'm pretty tired, and as Good Friday is a day of fasting, I'm pretty hungry, and therefore, pretty irritable. I go to check-in at Pepper Tree and this Anthony fellow behind the desk steps forward and the first thing out of his mouth is, "Welcome back!" [Seriously?] I've stayed here a few times over the years, but surely not enough to be remembered on sight. This guy must see hundreds of people a day. "No, no...” he assured me, " I do remember you, maybe not your name, but that you have stayed with us a few times." [Wow!] Check-in was effortless, and Anthony could not have been any nicer. As there was no line, we chatted about bands we liked, and the unpredictability of traffic conditions in California. He charted out my room location on a map of the grounds, showed me the Wi-Fi access codes, wished me a pleasant stay and told me to let him know if I needed anything. Although still hungry, and still tired, maybe I'm not so irritable anymore. I'll unload the car, get situated in the room, and go get something light for dinner before settling in. I wasn't there 8 minutes before I locked myself out of my room, key cards on the dresser. [D'OH!] On the walk of shame back to the lobby, I planned on cornering Anthony to discretely explain my plight. A tour bus must have pulled in because the lobby was packed. I remember thinking to myself, It's OK, it's OK, you're the idiot who locked himself out, just wait here quietly until it's your turn. Nope! This young guy appears out of nowhere, leans over the counter and asks, "Is everything alright with your room, sir?" [Oh sweet Jesus, he remembers me too!] In a whispered tone, I sheepishly explained how I locked myself out of my room. With a smile, this kid programs another card and hands it over the counter. "I will bring it right back, I swear!" "No need sir, just turn it in at check out with the others." “Nope, nope, nope!”, I said. "I couldn't handle the two you gave me at check-in; I certainly can't be trusted with three!" He laughed, I laughed, Anthony, busy with another guest, gave me a grin and a thumbs up, and off I went. The rooms here are very clean and very comfortable. The inward courtyards that every balcony overlooks are serene, and painstakingly maintained. Yes, there were a few young families with little kids staying there, and yes, they were a little loud in the courtyards. But they were hopped up on jellybeans, excited about the Easter Bunny, and they were little kids. By 7pm they were all tucked in, and not another peep out of them. At night, their parents gathered around the fire pit, chugging well deserved beers, and speaking in respectfully hushed tones. The staff at Pepper Tree could not be any sweeter. From the housekeeping ladies with the friendly smiles, to the men who maintain the pool and proudly tell you the names of the flowering vines that drape over your balconies, to my new best friend , Anthony in the lobby. When I checked out on Sunday morning, the woman assisting me also remembered me from a previous stay and said she hoped to see me again. Indeed she will. So, if you're on the fence about Pepper Tree, just do it. I promise you'll enjoy your stay.

"Good value."

4
28/03/2016

This was another one night stopover for us on our holiday. The room was good value, clean and tidy and had a laundry that we badly needed to use which was great. Location wise was probably not the greatest as it was not within walking distance to town, however there was a shopping mall directly opposite if you needed it. Staff were friendly and helpful and it was relatively quiet but there weren't may guests the night we stayed. Good for a quick stopover but certainly not one for a romantic night away or to explore town.

"Nice!!"

4
26/03/2016

Gorgeous pool and heated jacuzzi... Get a ground floor room and you can just pop in and out to your room from pool which is a gorgeous sun trap!!! Room basic but clean.. Our telly didn't work but didn't bother us... Not very close to d 'happening spot'of Santa Barbara but ideal for chilling after a long day of travelling!!! Breakfast was lovely and reasonably priced!!! Very helpful reception staff!!!

"Only one negative"

4
24/03/2016

Beautiful property, Nice grounds, hot tub, pool heated, patio for each ground floor unit, loved bathroom, amenities, great bed but linens a little rough to the touch. One big con: old fashioned air/heating unit, on wall, halfway up, blowing directly across head of the beds and noisy. No breakfast included, close to 101 but you need to drive to active part of State Street.

"a few issues"

3
21/03/2016

Strong odor coming from the bathroom sink. Had to pack up and change rooms after one night. Maintenance couldn't fix problem. Thought that we should have been comped for that night since we were staying for 8. The room we were moved to was near the work shed. During the day they were out by the room using loud tools. Not a great location.

"Excellent For What I Needed"

5
14/03/2016

After 18 hours on the road and a full afternoon of chasing down potential rentals in an unfamiliar city, I needed a last-minute, clean, friendly place where I could finally relax. The BW+ definitely came through. Reasonable $120 for a Monday night, nice folks at the front desk, ample parking, across the street from a mall (nothing like Macys to get a tired, displaced girl back on track!), walked to the grocery store and Chipolte, room with a terrace, pretty courtyard w pool, and clean, clean, clean. Bonuses: complimentary fruit and water in the room, disinfected remote control (yay!),and a towel folded into a pretty flower (c'mon, it really is all about the little things, right?). The only negative was the on-site restaurant. It was like walking back in time, and not in a good way. No worries, good eats nearby. Definitely recommend this hotel.

"BW Pepper Tree Inn, Santa Barbara"

5
07/03/2016

The staff on site were extremely professional from the check-in, to the house keeping staff and checkout. The pool is very nice along with the Spa. Having the shopping mall and other restaurants within working distance of the hotels make if very desirable

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Troy R., thank you for your kind review. I am delighted to read your comments about my staff, who all strive to provide an enjoyable experience for all of our guests. We look forward to seeing you again soon. Kind regards, Chivaun.

"a bit above average"

4
07/03/2016

room was not ready upon arrival and the type requested was initially not available however arrangement were made. Room was clean and acceptable however I wondered why a non-smoking room was equipped with a patio ashtray. Had I used the patio and inhaled second had smoke from an ajoining patio I would have been concerned.

"Our stay for the orchid show"

5
06/03/2016

We stayed in Santa Barbara on Friday night as part of our attendance at the Santa Barbara International Orchid Show at the County Fair Grounds. Everything about our stay at the Pepper Tree Inn was excellent. The room, hot tub, staff, the grounds, and especially the bed. Very large and extremely comfortable. The staff at the restaurant was also great, however the quality of the food left much to be desired. But it was easy to get to it.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Stephen W. How wonderful that you were able to attend the 71st annual Santa Barbara International Orchid Show. It is one of our favorite events during the year. I am so pleased to read that you found our special recipe beds so comfortable. Come back to see us and you will be sure to have another great nights sleep. See you soon, Chivaun.

"Business Stay"

4
25/02/2016

Overall the stay was good. It was a beautiful building with a lot of shops/restaurant in walking distance. Did not offer a free breakfast for customers though. Lobby offered coffee and tea which a gift shop inside.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Mark H. Thank you for choosing to stay with us while traveling on business and for your kind review. I wanted to make sure that you were aware that there was a restaurant on-site offering American fare for breakfast, lunch and dinner. We look forward to seeing you during your next business trip. Cheers, Chivaun.

"Hotel Needs Work"

2
25/02/2016

Hotel needs a great deal of work for a return stay. Nothing bad to say about the staff, but the facilities (Room, Workout room, etc.) are poor. Best thing about the rooms is the bed, but the other furniture is old and warn down both in looks and functionality. Carpets and cloth chairs need a good cleaning . . . house keeping can only do so much, but stains are stains.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Raymond M, thank you for taking the time to submit your review. I appreciate receiving your comments regarding your observations of the hotel. With 150 rooms located on 5 acres there is some type of refresh of the property always taking place. We are in process of updating the bathrooms in the guest rooms as well as new carpet. I do hope you will considers staying with us during your next visit. I'm certain you will notice our efforts to continuously improve the hotel. Cheers, Chivaun.

"SB in Feb"

4
23/02/2016

far from Downtown but buses 6 & 11 run along State. layout is a bit confusing, with odds on 1 level, evens on another level. no elevators. limited parking near the rooms. Front Office check-in clerk was young and disingenuous but did answer question about buses to Downtown.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Rex B, I'm glad you identified the bus options to get you downtown, which are really very convenient with the bus stop located directly across the street from the hotel. Once downtown guests may also choose to utilize the electric shuttle which transfers to the waterfront area and allows for people to explore some of the most vibrant areas of the city. I am concerned to read about your experience with one of the front desk team. Please know that my entire team prides themselves on providing each guest with an enjoyable stay. The hotel features an elevator in the back of the hotel. It sounds like this information was not relayed to you - very disappointing on our part. Thank you for taking the time to provide your comments. Kind regards, Chivaun

"top of the line staff"

5
17/02/2016

The staff went overboard with hospitality. Very impressed. What ever we needed the staff got it done. Traveling with 3 daughters is always a bit difficult. Kudos to the staff. Centrally located to everything too.

"Expensive especially when sharing with a bunch of students"

3
14/02/2016

Reserved a room at the Pepper Tree so we could attend the Film Festival which fell on Valentines day weekend. We paid $600 for a 2 night stay which was high priced for the accomodations. Shared the hotel with a bunch of college students attending a soccer tourney. Our next door neighbors partied until 2:30 in the morning and kept us up. Left a night early and management was fair with re-imberement.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Dinah P, It is true that our hotel was sold out for three days over the holiday weekend with a variety of groups and travelers. I am sorry to read that your neighbors were up late until the evening. It is very frustrating when guests are not conscientious of their noise and actions and how it may effect other guests. I do hope that you come back to stay with us so you may enjoy the relaxing environment typical of the Best Western PLUS Pepper Tree Inn. Best regards, Chivaun.

"Unacceptable - All American Athletes Forced to Sleep on the Floor"

1
12/02/2016

Incredibly disappointed -- please do not stay here. We arrived for a lacrosse tournament to a single room (booked a double for 3 people). The staff was unprepared for the amount of visitors coming even though this event is going on 8+ years. With no pullouts 'in stock' they provided a thin mat and one pillow for athletes to sleep on. When we told the staff how absurd this was -- they offered NO solution or compensation, I mean zero, not even a breakfast coupon or anything. I just don't see a world where having your guest sleep on the floor is acceptable. They do not know how to deal with busy weekends or understandably upset guests. Avoid avoid avoid!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Tully M, It alarms me when I read a review and the first words are "Incredibly disappointed" - this is not typical of the reviews I normally see. After some research I'm still unclear regarding your reservation as it appears to have been made for a single bedded room. I apologize greatly for any inconvenience to you and/or the athletes. Please note that we always encourage reservations that offer comfortable sleeping options for guests and rarely offer futon sleeping mats as an alternative. Please accept my sincere apology, Chivaun Clark.

"Best Place"

5
03/02/2016

Our favorite hotel on our trip down the coast of California. The room was very nice with a balcony overlooking the courtyard/ swimming pool area of the hotel. It was great to sit outside in the nice weather and take in all the beauty of the place.The bed was very comfortable and we slept very well. The hotel staff was very accommodating. We would definitely stay here again when in the area.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Wyndmoor, thank you for your kind review. I so appreciate reading that my guests have enjoyed their accommodations as you have as well as their interactions and appreciation of my dedicated staff. We certainly look forward to welcoming you back during your next visit to Santa Barbara. Cheers, Chivaun.

"Good hotel if you want to stay in SB"

3
24/01/2016

Pros - The hotel is infront of a shopping mall so there's a lot of places you can eat and there's a Vons over there too (where you can buy chips, water, soda, etc). There's also a restaurant in the premises if you don't want to walk on the other side of the road. There's ample parking. We were in the 2nd floor and booked for a king size bed (which was comfortable) and we have a little patio...Outside, a garden, a pool and a fire pit. Room was ok. Cons - It's not a walking distance to the beach (we weren't there for the beach so this was ok). The biggest con is if you deal with Landon in the front desk. We checked in and I dealt with him. I was all smiles and very friendly (I even joked around) but he had a surly face and seems that he was not happy to be there. He was all business. Not one smile (not even a fake one). We went to our room and decided after a few hours to check the shopping mall so we can eat dinner there. When we walked back, I went to the front desk and ask the "ever happy" Landon if we can extend our stay for another day, he looked at the computer without glancing at me and said "we're fully booked tomorrow" and turned around. Poor guy, he was probably having a bad day or maybe he was just downright rude. Anyways, thank God it was only him that I had a problem with. The morning crew were a happier bunch and very helpful. No complaints there.

"Very good base short drive from city centre"

4
22/01/2016

We would highly recommend this hotel, more like a motel, but very good standard and well located, though a few miles from downtown. Close to the main highways into Santa Barbara, shopping mall across the road. We would be very happy to stay there again.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear John S. thank you for your kind review. We would be very happy to have you return as our guest. See you during your next visit to Santa Barbara. Cheers, Chivaun.

"Very good, but . . ."

4
21/01/2016

There is nothing not to like about The Pepper Tree - comfortable rooms, all the amenities, well located (a few miles north of downtown but lots of good shopping nearby, best of all .8 miles from Chaucer's Books - a great, wonderful independent bookstore), friendly staff, fruit in the room, nice pool & outdoor whirlpool, etc. But the pillows! Lumpy, horrible things, stuffed with who knows what. So the sleeping wasn't what it should have been. I will stay there again, and if the pillows are better, the rating will be upped to five stars.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Noergler, I know that you have a plethora of lodging choices in Santa Barbara and I certainly appreciate that you chose to stay with us here at the Pepper Tree Inn. After reading your review it sounds as though our hotel offers a location, services and amenities that are a great fit for you. During your next stay if you find the pillows in your room are not to your satisfaction, please be sure to contact our Front Desk Team and ask for alternate pillows to be delivered to your room, we have a variety of options to work with. Thank you for taking the time to post your review and we certainly look forward to welcoming you back as our guest in the near future. Kind regards, Chivaun

"Great place to stay"

5
18/01/2016

Room was very clean with nice furniture and comfy bed. It overlooked a lovey courtyard. Easy access to downtown Santa Barbara and the Freeways. It is located across from a large shopping center so great for shopping spree!

"Bad end to a good stay"

3
17/01/2016

Stayed here overnight with another couple to visit our daughter on my birthday weekend. Good location near lots of SB locations. Desk staff were nice and were kind enough to put us next door to our friends. We had booked through Expedia so they would not give me my Best Western Rewards points. Given that this is one of the more expensive BW locations, that was frustraing. The did not have my reservation under the correct name and it took some time to find it. Fortunately, I had it on my phone. Room was nice and comfortable. We had a king room with a balcony overlooking their pool/firepit area. Very pleasant. We sat by the fire and had a glass of wine and a nice chat. Bathroom was pretty small and dated, but clean. Don't really like the louvered windows to the hall while you're using the bathroom. Bed was very comfortable. Housekeeping left their cart outside our door the whole time, even at night which was kind of tacky and in the way. Had difficulty at checking out because they still had not corrected our name. I ended up accidentally leaving my expensive memory foam pillow in the room. Obviously, housekeeping walked off with that, because when I called only two hours later, they "couldn't find it". Disappointing. Had planned to stay there again, but if housekeeping can't be trusted with others' property, I guess I will rethink this.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear MABOC, Thank you for your very thorough review. It's so nice to read when our guests appreciate so many of our amenities and services. One of my favorite amenities is our fire pit and it is especially nice to hear when guests take the time to relax and enjoy it. I was, however, very concerned to read about the missing pillow as my entire team conducts themselves in the most upmost professional manner. Great news - after some research I was able to find a memory foam pillow that had been turned in by our Housekeeping team on the day that you checked out of the hotel. Please contact the hotel at 800-338-0030 and ask for our Sales & Marketing Team for further assistance. You mentioned that you had planned to stay with us again and I do hope this continues to the be the case. We certainly look forward to the opportunity to welcome you as our guest in the future. Kind regards, Chivaun.

"Great Spot!"

5
17/01/2016

I would highly recommend this hotel. The location is great. The rooms are clean and the staff is very friendly and helpful. They have small touches that really made a difference - free bottled water, fruit, and candy each day in our room. They even washed our car windows!

"Nice hotel near downtown"

4
16/01/2016

This hotel is convenient to shopping, restaurants and the highway. It is not far from the university and the mission. This older motel is well kept and moderately priced compared to other hotels in the area. The restaurant next door is convenient and offers standard fare and there are other Santa Barbara gems like Miso Hungry nearby. In January I had a ground floor room near the pool. it was really convenient. Parking is just outside the room door.

"Fantastic place to stay in Santa Barbara!"

5
15/01/2016

I can't say enough good things about the Pepper Tree Inn. The location is fantastic right on State Street but away from all of the hustle and bustle right downtown near the pier. There are so many nice little extras like candy in your room, hot cider in the lobby as well as fresh fruit in both the lobby and your room, a DVD player, and a very large bathroom. Plus there's a nice gift shop and restaurant on site. We had the most perfect stay and can't wait to go back!

"Noisy heater"

3
12/01/2016

Front desk staffing were cordial and professional. TV selection was above average. However, the noise from the heater was LOUD! Bathroom was nice. Location was perfect. The cafe next door was quick and reasonable.

"Nice, but Paper-thin Walls"

3
04/01/2016

The Pepper Tree was conveniently located, clean, older but well kept motel in Santa Barbara. Our biggest complaint was the noise and thin walls.We were located above the firepit and there were people making noise there until well after midnight. We had next door neighbors that were making noise until the early morning, and then their baby cried for hours. We bought ear plugs for the second night.

"Best Western PLUS Pepper Tree Innn Santa Barbara"

5
04/01/2016

Very nice and clean, rooms are quiet . right across from the mall. the only thing we did not care for is that the bed was kind hard, but other than that everything was good customer service was good. will return, this year for my birthday.

"Distinctly average"

2
03/01/2016

We booked this hotel as part of a Route 1 trip and we were so disappointed that we checked out after a couple of hours. I write this review purely on the basis that if we'd read an objective review highlighting the following issues then we wouldn't have chosen to stay at this hotel, so hopefully it will help others planning a similar trip. We are a young couple with a toddler and although the Queen room we were provided with had two beds, the room itself was extremely small so there was very little space for a cot (literally two beds with a dressing table and dresser at the foot of the bed, a small walkway to the bathroom and minimal floor space). It would have been adequate for a one night stay but we had booked for 3 nights. By comparison, all of the previous hotels we'd stayed in along the coast had been large enough to put the cot in a separate living area. The Pepper Tree is 4 miles from town/the beach so a car is advisable. This wasn't ideal for us with a little one as the parking in town is sparse and a few of the roads were closed which meant we kept getting stuck in congestion when trying to find a car park. We eventually decided to cut our losses and booked into somewhere nearer town/the beach with a separate living area at a comparable price (the Franciscan Inn - I would highly recommend it and have reviewed separately). I advised the hotel of my concerns when checking out and would reiterate that this review is purely meant to be informative for those planning a similar trip.

"no free breakfast"

4
30/12/2015

Property is pleasant, area gorgeous. Safe to walk about. We arrived obviously ill and they allowed us to check in extremely early. Thanks heavens! But No free breakfast?? Get with it guys. Instead some sort of abandoned craft fair was set up in what easily could have been the breakfast area.

"Fine, but Aim Higher!"

3
28/12/2015

This place is fine. The room is clean and pretty much as standard a hotel room you can ask for. We are always looking for a special touch or a little extra to make it a unique stay - even at a chain hotel - and here it wasn't present. Drawbacks: super small room, crickets in the room during the quiet night, and a broken shower head. Sleep and a good shower is all we're really looking for, and the crickets and the shower head sort of ruined both of those. Also, DirectTV definitely not as good as standard cable packages. Location nothing special or particularly good. A tip, though! Eat breakfast at Dawn Patrol!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
I am so sorry to read about a broken shower head in your room. I do hope you called my team for assistance as my entire staff strives to ensure that all guests have a comfortable stay with us. I hope you enjoyed the host of complimentary in-room amenities such as cookies, candies, bottled water and fresh fruit. Thank you for choosing to stay with us over the holidays. We wish you a wonderful New Year 2016

"Good location, efficient and helpful staff"

4
28/12/2015

This hotel reminded me of the Red Roof Inn chain hotel. The rooms are organized in a similar fashion. We stayed two nights here and the room was clean, the location is good to most tourist attractions (County Court House and Santa Barbara Mission). We requested a crib and it was promptly provided. In terms of dining options, the hotel has a dinner in the property and the hotel is in State St right in front of a large shopping center and within walking distance of multiple restaurants. However, I recommend having breakfast or brunch at the Andersen's Danish Bakery & Restaurant which is a very short drive from the hotel. My only complain is that the walls are so thin you can hear your neighbors conversations. We had loud neighbors and called the front desk and they gave a courtesy call and the noise level decreased significantly. Overall, it is a regular hotel with great staff in a nice location but if you are a light sleeper you might want to consider other options.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Thank you for taking the time to write a review of your recent stay. I was glad to read that you reached out to our front desk team for assistance with the loud neighbors and that the noise level decreased. Our staff is always willing to assist to ensure all guests have an enjoyable stay with us. Our location really does offer convenience to all the area attractions and Andersen's Bakery is one of our local jewels. We hope to have you again as our guest next time you visit Santa Barbara. Kind regards, Chivaun.

"Very nice"

5
28/12/2015

Very happy. Nice hotel. Good size rooms, modern tv, coffee machine in room. Much better than other best westerns I have stayed at. Shopping centre with Macy's and Sears across the road, for those who need a shopping fix. Conveniently located for highway. Good value.

"One nighter"

3
18/12/2015

Stayed here mid-December and was satisfied. The room was comfortable though the bed was a little more firm than I prefer but slept fine none the less. I did think it is showing its age though. For example the "windows" in the sink and shower/toilet areas is nothing more than glass blinds opened and closed by curtain rods. The a/c, which I didn't have use for, was an in wall unit and plugged into the exterior outlet on the balcony which most upstairs units have. My room was overlooking the pool which was nice except for it being used after closing time by at least two separate parties who were not quiet by any means. Its a great location being very close to Highway 101, shopping (across the street) or within walking distance, and a few minutes drive from downtown. Overall I was pleased and might return but would probably like to experience either Best Westerns other Santa Barbara locations, or other providers in the area. I went middle of the road on rating as this place was as you'd expect; good place to crash, clean but aging amenities. Service at check-in was fast and friendly. Likewise with the check-out. Did not check out the restaurant next door so will not comment on that. One thing that was nice was they had free coffee in the lobby with a few choices (thought I do not drink it), tea, lemon water and the hot cider. I took a cup of the latter with, and it was pretty good. Prices are in line with what I found at most other mid-range locations in the city. That works good for families or those trying to stay on a budget.

"Perfect location"

5
17/12/2015

This was my third trip to this Inn accompanying my husband who has an office in Santa Barbara just across the road. He has been staying at the Pepper Tree for some years following an office move further up State Street. From that point of view, location for him is perfect. From my point of view (ie shopping!), there was no problem getting to the shopping centres and cafes as the bus service was great. However, try and do a little research as to what bus to get as the first one I got went round the houses - there is a more direct one though. Compared to London prices, the cost of the bus was super value. There is also a restaurant on site which I have only ever been to for breakfast but which is great value and tasty. The rooms are perfectly fine and comfortable which everything you could want. We didn't have a bath but had a powerful shower. I've seen noted elsewhere that shelving/storage space is limited in the bathroom which is true. All in all, this is a perfect place to stay for a few days.

"Perfect stay, close to everything!"

5
15/12/2015

This review is a little overdue from my stay in September but not forgotten. I absolutely loved my stay here and can not wait to get back. The room was perfect. There was not a single thing that I would have changed from the room. I also enjoyed the upgraded bath amenities. My room overlooked a beautiful courtyard. The balcony was so roomy! The hotel is charming and has a great pool, 2 actually! The location can not be beat! So close to everything! Took the hotel shuttle to train station, great service. Drove near by to Butterfly Beach for some fun in the sun and also enjoyed a trolley ride to explore the town. This was a business trip turned into pleasure. I attended a business meeting here. The food selection was incredible and healthy! Great choices! Millie, in the Sales Office did an outstanding job planning this event for us. The hotel restaurant offered good hearty breakfast with a feel of a local cafe. Such a charming hotel and town! Will be back!

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Thank you for submitting your kind review. Our staff continually strives to maintain the hotel exterior and interior to ensure that our guests are comfortable. Our gardens are wonderful and I thank you for your appreciation. We look forward to welcoming you back, hopefully for a relaxing vacation vs. business meeting. See you soon, Chivaun.

"I can't even"

1
07/12/2015

I never stay at Best Westerns because I feel like their quality is lacking and my theory was proven here. If this is a Best Western "Plus" I'd hate to have to stay at a regular Best Western. For a $150+/night price point, this hotel is dated, dirty, and overpriced. If I'm paying that much I should get free breakfast, my room should NOT open to the outside and I shouldn't have to drag my own bag up 2 flights of stairs. This is more "motel" than hotel. I'm a frequent business traveler and usually stay at Marriott brand hotels. For some odd reason there are no Marriotts anywhere near this location, so it was suggested we stay here for the week while working out of my company's SB office a couple blocks away. Well I've been here 7 hours and I'm dreading the next 4 days, and looking to find another hotel. CONS: It looks like the 70s and 80s threw up in this room. It could be on the set of the Golden Girls. There is literally a brown Lazy Boy recliner in the corner. It's just missing a can of Natty Light. The room smells musty.There is a window A/C unit, and a microwave and refrigerator that were worse than the ones I had in my college dorm room. The linens on the bed are heavy and gross...most modern hotels do NOT use comforters anymore because they are so germy. The bathroom has zero counter space and it is covered in brown tile and brown WALLPAPER. I turned, pushed, and pulled the shower knob for 5 minutes and got no water, so I called the front desk. After 20 minutes a maintenance man came up and said it seemed "loose". After he was done tinkering with it, the knob was so tight that when I went to take a shower I had to get in the tub and pull it as hard as I could to get the water going. The hot water kept going in and out throughout my shower. I asked the front desk about a quick bite to eat within walking distance. I just wanted to pick something up. He suggested some random diner and a very expensive steak house. He did NOT mention the Chipotle, Panda Express, Panera Bread, and Starbucks all within a block that I found myself. The TV is updated and has DirecTV, but the channel guide is off and we supposedly have HBO, but I've been scrolling through 100s of channel listings and I'm yet to see it. The Wi-Fi is super slow...it's a labor just to write this post. It appears Best Western thinks adding hard candies and free bottled water to the rooms, and having a bizarrely ornate lobby, makes up for the lack of clean, safe and modern rooms. PRO: location, Bath and Body Works brand bath products, staff seems friendly

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Emily F, I am sorry to read your comments. You obviously are uncomfortable and I'd like to know how we can make the rest of your stay better. Although the hotel features exterior corridors for all rooms, might a room change address your issues and make you feel better about being our guest? I invite to contact the front desk team or myself to discuss moving rooms. We are in process of updating our accommodations and we do have rooms that feature beautiful new bathrooms. Please contact myself or any of my team to let us know how we can make your stay more enjoyable. I look forward to hearing from you. Sincerely, Chivaun.

"So damn pretty and nice!"

5
07/12/2015

Was checked in by Ms. Lee B...., beautiful, charming totally professional. A welcome after a long trip with many hotels. Vintage SB rooms a knockout, clean, comfortable! Amenity perfect, but, some usb conex would be most welcomed.

"Dirty, overpriced, poor on site restaurant"

2
06/12/2015

If you stay here for convenience to Sansum facilities, you will be happy. If you eat at the onsite restaurant you will be poorly disappointed. Carpet in room was so dirty (although not visible) it soiled our socks within minutes. So much so that it looked as though we had waled the parking lot for hours in them without shoes on. Bed was uncomfortable. Outside facilities (pool, lawn area and shrubbery/plants) were well appointed.

ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review
Dear Mary F, Thank you for taking the time to submit your feedback. Our housekeeping team adheres to the highest standards of cleanliness and it concerns me that you experienced anything less. I will certainly address this immediately with my team. I am pleased to read that appreciated our garden courtyards featuring two sparkling pools, spas, fire pit and beautiful gardens. I can assure you your experience is not common and would appreciate the opportunity to welcome you back as our guest. Please contact me direct so I may personally manage your future reservation. Sincerely, Chivaun.

"Good Basic Hotel"

4
04/12/2015

Pro - very clean, seems updated, rooms and grounds nice, two outdoor heated pools, nice location if you dont want to be downtown, shops across the street, decent restaurant on property. Equal travel time between UCSB or downtown pier/shops Friendly staff. Decent sized rooms and bathroom. Con - bad TV network, slow internet, exercise facility only fair. My stay seemed pricey but maybe because of Thanksgiving week. State St had a bit more tradffic than I was expecting, but also Thanksgiving

"Great Stay"

5
26/11/2015

I appreciated the little things like the fresh fruit on the coffee table. Very nice courtyard that our balcony overlooked. Great place to relax with a book. This hotel is located right across from the Mall and a few miles from state street shops . Bed was comfortable. Refrigerator and microwave in room. While I was looking for a hotel on trip advisor, this hotel was advertised with a special listed at the top of the list that was a great value.

"Nice place to stay"

4
15/11/2015

I spent a week here and really enjoyed it. The rooms are a little dated but the staff is all attentive and friendly. The grounds are like a botanical garden. The pools are great and the location is quite convenient. I would stay there on my next trip to Santa Barbara.

"great place to stay"

5
11/11/2015

Me and my partner stayed here during our trip down the west coast. We found all the best westerns to be the best places to stay but this one was very nice. Huge rooms with balcony's and the staff were amazing and very friendly. They have a big fire pit which is great to sit by at night with a drink. If you are visiting Santa Barbara I highly recommend this pace.

"Dated rooms, but good service in the restaurant... "

4
03/11/2015

Stayed 1 night during our coast trip... The good; nice pool, good location and traditional breakfast in their restaurant... The bad; noisy AC unit in the wall, dated decor in the room and the bathroom hardware needs updating... The room size makes it somewhat difficult to walk around if you have 2 or 3 bags to navigate around... There is a large mall across the road so if you need anything, it is convenient. However, it is not convenient to main streets of Santa Barbara.

"Nice"

4
01/11/2015

This is my primary hotel when visiting Santa Barbara. Great location, clean, comfortable, courteous staff. I've been a regular since 2002. My last stay was a fluke. This was the first time I had a bad room - very gross! However, after moving to another room everything was up to par. Had a wonderful stay. Enjoy the amenities, pool, spa, etc.

"Lovely pool"

5
31/10/2015

This was such a welcoming hotel. Our room opened out to a garden and pool. The pool was perfect with a warm jacuzzi. The room was adequate maybe a little tired. The bathroom was rather cramped but served our requirements. Perfect location for driving to the main town. Not a great deal available in the evening. A small complex opposite which again served ok with a couple of restaurants.

"Nice hotel"

4
31/10/2015

We had a pool side room, downstairs with a patio. Really enjoyed our stay here. Loved sitting on the patio and not being cooped up in the room. Room was clean, though I wished I'd brought my own pillow. They don't offer breakfast, which I thought was odd, considering the price. We skipped the overpriced restaurant onsite and went to Jack in the Box for breakfast. The pool was the cleanest I'd ever seen at a hotel, but the hot tub was a little cloudy. It was late at night, though, and had probably had people in it wearing sunscreen.

"Stop over"

4
28/10/2015

Stayed one night while driving to LA . Convenient location on State St. Room was comfortable with a balcony overlooking pool and hot tub. Would have enjoyed using the pool but because of our time frame was not able to. Did get to enjoy the Hot Tub though which was very nice. Would stay over while travelling through again. One Note though...did not offer Continental Breakfast which we usually receive from Best Western.

"Nice quiet comfortable hotel"

4
26/10/2015

I stayed here for just one night (a Friday) recently when I came to town to meet up with some relatives who drove down from San Luis Obispo. Usually I stay at Motel 6 but I wanted a place a bit better so we would all feel comfortable sitting around talking. Of course I also did not want to pay too much. I picked the BW Pepper Tree based on other TA reviews and it was perfect, exactly what I needed. The bed was comfortable, the room was clean and best of all I got a great night's sleep. I didn't use the pool or restaurant so I cannot comment on those features. The hotel is very close to the freeway which made it easy coming and going. Whole Foods is diagonally across the street so it was convenient for grabbing healthy snacks, food, etc.

"Comfortable, welcoming spot in Santa Barbara"

5
25/10/2015

We were here for a small conference and to explore the area. We were very impressed with the friendly staff, quick service, and cleanliness of this property. The bed was quite comfortable and rooms were very clean - obviously the cleaning staff members are committed to excellence. The rooms overlook courtyards, so even though the property is close to the freeway, it seems very quiet and tranquil. I really appreciated the laundry facility on-site. There are lots of family-friendly restaurants within walking distance, and it was centrally located and an easy drive to everywhere from here.

"Romantic get away"

5
21/10/2015

This is an exceptional hotel when traveling to Santa Barbara car free. It is excellent for getting around and walking or taking local transportation. Free pick up at Amtrak train station and return. On the local bus line, State Street to downtown and Wharf. Good restaurants around the area within walking distance from elegant to casual. Had a great time.

"OCTOBER 13-15, 2015"

3
20/10/2015

The hotel is very nice, but be aware of construction issues that are not disclosed at check-in. Also note that the restaurant closes at 8:00 p.m., so you better be ready to eat early. I made my reservation months in advance, yet was placed in an area that had no convenient parking, no view of the pool (as I had requested) and had pre-scheduled jack hammer construction and steel plate placement going on right outside our door in the mornings. When I spoke to the office about it, they really were not interested.

"Very Welcoming!"

5
17/10/2015

The Pepper Tree couldn't have made our bus tour feel more welcome! A staff member boarded our bus to welcome us and explain things about the hotel. A hour later they had a champagne and cookies reception for us in the courtyard by the pool. In the morning a representative got on the bus to tell us good by and pass out apples and candy. The rooms were a bit small but very clean. It was a very pleasant visit.

"COMFORTABLE SANTA BARBARA HOTEL "

5
17/10/2015

Have stayed at this hotel many times over the years and it's always a pleasurable experience. Nice rooms that are very clean with comfortable beds. Very friendly and helpful staff. Fresh fruit available 24/7. Two very nice pools, fitness and business center. Very nice coffee shop and cocktail lounge adjacent to the property. Reasonable prices for expensive Santa Barbara. Upper State Street location is very convenient for all your Santa Barbara activities. Convenient off street parking. Highly recommended!

"Poor location"

3
15/10/2015

We didn't realise when booking quite how far this motel is from the centre of Santa Barbara. However we had a large, pleasant room with an outside area onto the attractive gardens where the swimming pool was located. The bathroom was adequate but very "tired". Free wifi and parking which was great. There was a fitness room and the pool was lovely. Breakfast was not included so we drove into the centre each day. There was an excellent healthy supermarket within 10 minutes walk with the most amazing choice of healthy foods.

"Beautiful Santa Barbara"

3
13/10/2015

Large room with balcony (top floor overlooking pool). Massive bed! Great power shower . Huge tv. More of a motel than hotel. Slightly tired decoration. Old fashioned style wise but very clean. Nice pool . Limited parking. 5 min car ride to beach & restaurants but close to shops.

"OK For Passing Through"

3
10/10/2015

OK, first thing. If you're coming from the UK with Virgin check luxurious in your dictionary. This hotel is OK, but I wouldn't call it luxurious or a resort hotel. It's more of a Motel with pools. It's also a little bit out of town so you need to get the bus Downtown into Santa Barbara if you don't want to drive. The rooms were OK, although in need of a bit of TLC. The reception we got was a bit cool, but the staff in the restaurant and bar were friendly. We had breakfast in the restaurant and it was fine. The bar is a bit small, and expensive. It's a decent place to stop for a couple of nights when passing through, but not much more than that.

"A top class motel"

4
07/10/2015

This wasn't in the expected location, but that's not the hotel's fault; and it's a motel rather than a hotel - but a good one. We were made very welcome, the room is a good size and the shower is better than in an average motel. Decent free toiletries, free daily bottled water, plus apples; and a huge free DVD library. There is a Mall across the road and several places to eat within 250 yards. The bus stop is only 50 yards away, but we used Uber a lot.

"Liked this hotel"

4
06/10/2015

Great room really helpful staff generous with their beach towels loved the french vanilla coffee in reception and iced lemon water good at directions and information giving staff always pleasant couldn't do enough for you

"Amazingly we were given breakfast vouchers for any entree except steak and eggs"

5
03/10/2015

Our group was greeted with a champagne/apple cider/ cookie outing. The staff were as friendly as any place I have ever visited. The rooms were clean and very new feeling. There was a refrigerator/freezer and microwave in the room. The room was large and roomy. Two queen sized beds were comfortable and had a plethora of pillows and warm blankets. Two swimming pools and two whirlpools. Fire pits; exercise room and massage facilities. There is courtesy transportation to the train and airport. The grounds were especially attractive. Well maintained and flora and fauna from various parts of the world. They are adjacent to La Cumbra Shopping Plaza so anything you were short or wanted could be had via a short walk. High speed wireless; and large screen TV in each room.

"Relaxing break"

5
02/10/2015

Light and airy rooms, very clean and comfortable. Pools look inviting. Staff very friendly. Good bus service into town if you don't have a car. Nice restaurant on site but also plenty of other eateries in walking distance.

"So so hotel"

3
01/10/2015

The room had spider webs and a few crickets. One of the front office staff was very impatient. The fact that he couldn't find my reservation frustrated him so much that he was taking it out on me for not making it clear for him. Regardless of who was at fault, I think the customers service should be improved a bit. For $299 a night, I don't believe it was worth it.

"Upper State Street Santa Barbara"

5
28/09/2015

Nice hotel, great location on upper State Street in Santa Barbara. Restaurants and shopping are walking distance from hotel. The hotel rooms have patios and/or balconies overlooking the pool and garden areas. Good for sitting and relaxing.