Best Western Plus Richmond Airport Hotel,  Sandston

4.0/5  - based on 414 guest reviews.
5300 Airport Square Ln, 23150-1232, Sandston, United States - See map
+1 804 222 8200 +1 804 222 4915

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 414 traveler reviews
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Welcome to Best Western Plus Richmond Airport Hotel! When guests are just 40 minutes from the excitement of Busch Gardens, a stay at this Sandston hotel is guaranteed to get any trip started right. Enjoy being just 30 minutes from Williamsburg, a tourist favorite, and just 10 minutes from downtown. Frequent and business fliers are near the Richmond Airport, making it easy to connect with that next flight. Convenience can make or break a trip, which is why this property was designed with comfort in mind. In addition to a location near the airport, guests also have free shuttle and parking services. Free Wi-Fi and a free hot breakfast make things even sweeter. Every day, a gourmet buffet includes piping hot waffles, local fruits, a cereal bar and scrumptious pastries. It's the perfect start to a day at the Richmond International Raceway (RIR), which is ten minutes from your Sandston hotel. Also only ten minutes from the downtown convention center, making it to the Richmond Convention Center takes just a few short minutes. A property that's five minutes from Dorey Park means it's simple to mix in some leisure with business. VCU, the nearby university, often brings guests, students and professors to town for special lectures, events like graduation or move-in weekend. Whether you need fast access to business centers or the campus, rest easy knowing that this centrally located family-friendly hotel has it all including prime real estate. The most hospitable staff in town is waiting to welcome you to your home away from home. Plush amenities, spacious guest rooms and comfortable accommodations are waiting for you in Virginia. Book a relaxing stay at the Best Western Plus Richmond Airport Hotel right now!

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Room 1

Guest reviews


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based on 414 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
164
Verygood
 
151
Medium
 
63
Poor
 
25
Horrible
 
11
Business Business 96
Couples Couples 92
Family Family 145
Friends getaway Friends getaway 27
Solo travel Solo travel 38
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Richmond Airport Hotel,Sandston
  • 5
    « Welcome Home! »

    We visit this area for roller skating competitions. The facility was rated well on Trip Advisor so we booked one room for one night. This was a very good choice. From the moment we were welcomed by Joy at the reception desk until we were wished "safe travels" by the morning staff, this was a good experience. The price was reasonable, the value received our highest rating. Clean rooms, attentive staff, quiet hallways, comfortable common areas, great breakfast, well stocked room . . . it was all good. We will be back for more competitions. We will be happy to return to this welcoming, comfortable home away from home.

    5
    « My Stay »

    Although my stay was only overnight, it was a very good experience. The room was clean and welcoming, the staff was friendly and helpful, and the breakfast was delicious!! I would stay here again!! Great stay!!!

    5
    « extended stay of 4 nights »

    Very clean, friendly and attentive staff. highly recommended for either business or pleasure. Very clean and well stocked rooms. The breakfast buffet was above the norm, offers a wide variety of choces.

    5
    « Clean rooms, friendly staff »

    Stayed here for 4 days while attending concerts at the Coliseum. Booked online, which I am uncomfortable doing, I like to see where I'll be especially when am not from the area. What a pleasant surprise! My room was so nice, very clean and quiet. Bed was very comfortable too! The staff were all so friendly and helpful. They greeted you every time you walked in and were more than willing to tell you how to get around. I was pleasantly surprised at how easy it was to get where I had to go, the hotel is located in a way that it is easy to get almost anywhere. I will stay here again if I am in the area!

    3
    « Issue with staff, no issue with rooms »

    I've stayed here multiple times, and I've had a problem two times now where the reservation somehow didn't go through. So, when we got there, we had to wait and go through the whole reservation process again. The first time this happened was a busy weekend, but fortunately there were 2 rooms available. The hotel does not honor the government rate on busy weekends, which I've never encountered in other hotels. Otherwise I LOVE that there are hand soap, lotion, shampoo, body wash, and conditioner dispensers in the bathrooms. Most of Europe does this, and it saves on so much plastic, so kudos to Best Western for that! If you like a lot of sugar and meat in your breakfast, then this hotel has the continental breakfast for you (but not for me!).

    1
    « worst front desk ever »

    my sister was dying in a nearby hospital . My brother and I were paying for rooms for family and friends. The front desk cancelled a reservation for someone who stayed at the hospital and then would not waive the charge and my brother had to drive to the hotel to make another reservation for this person.They would not extend the reservations for us and we were paying for 4-5 rooms

    4
    « Just the type of accomodations we were looking for. »

    We stayed at this Hotel because we have stayed at if before and found it met our needs. We had an early morning flight and this hotel is very close and has an airport shuttle. The hotel was clean and we had no problems. We were not looking for a resort, but somewhere to stay that was clean and quiet. The only problem, and not the hotel's fault, was we were awakened late in the night by a group loudly announcing their intent for a wild party, and again by the same group when they left just as loudly some time later.

    4
    « Not Bad »

    Hotel and rooms very clean and well appointed. The room we had was missing an easy chair--only had one business chair so the 2nd person sat on the bed. Also, the room was small to the point the pathway at the end of the beds was a one way street, Got to be irritating. Breakfast was excellent and employees were very pleasant and helpful. Would stay again.

    5
    « Enjoyable stay »

    We were a little way off and called to see if they had a room that could sleep 3 adults in separate beds, they did and it was set up by the time we arrived. Room was clean. The breakfast bar is not to be missed make your own oatmeal, waffles, pancakes, and yogurt sundaes all with lots of toppings. Plus lots of other hot food and breakfast regulars. I would stay again if in the area.

    5
    « Great »

    As usual they went out of their way to make sure my stay was wonderful. From check in to check out the staff was superior. Breakfast was very good. Able to make and enjoy pancakes. Staff was wonderful.

  • 3
    « Aging property »

    We stayed here for one night prior to an early flight. It was fine for that purpose but I found the carpet damp as well as the sheets. It was clean but it was clear the property is aging and looking worn although they are making a good effort to keep it up.

    3
    « Somewhat Disappointed »

    Hair on the bathroom door frame where the hinges are attached. Stain on bathroom floor under the hair. Welcome mat in lobby with outside edge unraveling and lifting up (trip hazard). Drawers in room that were difficult to open or close.

    4
    « Nice. not over priced »

    The staff was very friendly, rooms were clean and fresh. Beds are a little small. (My husband is 6'4" I'm only 5'2",so it was a little cramped for us together) Breakfast was fresh and price appropriate. We would stay here again.

    5
    « Best Western Best »

    Have to give this a top ten in all categories. Room, Staff,Shuttle,Breakfasts all excellent. Great check in and out. 0400 coffee was ready when taking shuttle to the airport. Super shuttle driver. Will stay here again when I visit

    5
    « A FOR SURE GREAT PLACE TO STAY »

    The location was perfect for us. We toured and visited several Civil War places. The complimentary breakfast had a lot of selections, cold and hot food. We would saty here again. It is close to shopping, historical places, and museums.

    5
    « Visiting daughter in Richmond »

    The room was very clean. The pool area was very clean. We enjoyed the pool and had the pool mostly to ourselves. It was extremely hot during our visit so the pool was wonderful. The breakfast self-serve area was kept very clean and supplied well. All the employees were very nice. We are planning to stay at this hotel again in the very near future. Cannot beat it for the price and the location. The soap dispensers etc in the shower were very nice.

    5
    « great stay »

    I didn't have high hopes for a Best Western, but they exceeded my expectations. Great staff, pretty good breakfast. I would love to stay there again. Great location with great restaurants and local entertainme

    5
    « Perfect as Always »

    I stayed at this location in order to get my girlfriend to the airport early the next morning for her flight out of town. Upon arrival the front desk clerk asked if we had a preference of which floor we wanted. A first floor room was available that gave us a perfect view of our car right outside our window. We checked out early the next morning with no major issues. The only issue we had was the computer system was down so we couldn't get a receipt right away. Darcell the front desk clerk emailed me the receipt when the system came back up a couple of hours later. I would like to thank the entire staff for a great visit. Professional courteous and friendly. I appreciate the security cameras everywhere. I will continue to stay at this hotel when I am in the area. Outstanding job.

    5
    « Nice Hotel »

    We were leaving another hotel in Richmond because of the poor service so this was a last minute choice. We had room on the second floor. The soap, shampoo, and lotion dispensers were a nice touch. They had a gym and a pool but we didn't have time to check it out. There also were many options to choose from for breakfast. Staff was courteous. Will stay here again.

    5
    « ALL AROUND GREAT STAY »

    Great value for a great stay. Self serve breakfast layout and quality is the best I have ever experienced. Breakfast included 2 waffle makers, pancake machine, do-it-yourself yogurt parfait, cereal hot & cold, bagels, muffins, and other breakfast items. Great staff who go above and beyond to help you. The cleanliness was great, bathroom was a little tight for movement, but clean and functional. The room had a larger than normal college size fridge and microwave. Work desk for those who require work space. The only downfall were the beds. You can tell they were made of springs, as they made a little noise when you rolled over and you felt them a bit when you slept. The beds could sleep two, but it was a little tight when you try to roll over. Overall stay was great and the staff were great!

  • 5
    « In town fishing a Bass Tournament »

    I had a great stay at Best Western, as always. The ladys at check in was friendly and very nice. It was quite at night, no loud noises. The room was clean, Housekeeping did a good job cleaning the room everyday. The beds were comfortable. I will be staying here more in the future for my fishing tournaments.

    5
    « Sister surprised »

    This hotel is one my favorites to stay in in Richmond. They have remodeled the interior some and made it look a lot better. The rooms are extremely nice very clean bathrooms have been upgraded very clean. Only problem I have with it is the bed mattress is too hard maybe just for me had a hard time getting comfortable. Will stay there any time I go to Richmond.

    2
    « A place to sleep for the night »

    First off, this is a "smoking allowed" hotel. Our room was a non-smoking room and was clean; however, the common areas all smelled of cigarette smoke. For this, I can only rate 2 out of 5 - it was that noticeable. Nothing spectacular about the hotel - it was a place to sleep for the night and very reasonably priced.

    5
    « Pleasant Stay »

    Really enjoyed our stay. The drive to move our daughter from PA to Richmond for Grad School was a long,tedious 9 hours. Never got to the hotel until 10pm. Glad I opted for late check-in so our room was available at that late hour. Desk clerk extremely friendly and helpful both on the phone and in person. Extra parking for the U-haul was a plus and a 5 minute drive to drop off location. Hotel was extremely quiet for being so close to the airport. Breakfast was the best I've had at any hotel offering many items to choose from. Was a convenient 10 minute drive to where our daughter is living. Will definitely be staying there when when come to Richmond for a return visit.

    3
    « Only okay »

    We stayed here based on previous reviews. Honestly the hotel is not as good as the reviews show. Perhaps it is this side of town, but this is the second hotel we have stayed at near the airport and have been disappointed both times. The staff is friendly, but the hotel is very dated and had a strange smell on the 2nd floor hallway. Our room was clean, but the carpet is stained and the A/C was only adequate. We will not be back.

    4
    « Convenient Inexpensive Hotel »

    This was the best bang for the buck anywhere right near the airport. Older and smaller hotel, but the room was clean, staff was nice, & the breakfast was good with many options. The courtesy van to/from the airport was good, and the drivers were friendly. If you are expecting a luxurious hotel, then you will need to look elsewhere and pay 2 to 3 times what you get here. I would stay here again if needed.

    5
    « Wonderful Weekend »

    The hotel location was good, close to the interstate and Richmond International Airport drove down from Washington DC, I was shock there was no traffic. arrive early at hotel asked if we could check in, the clerk(LORENZO) was so friendly, he checked and it were rooms available to check. the rooms were clean and smell fresh, beds had good mattresses, breakfast was satisfying. look forward to staying there real soon, going back to visit my family. Charley D.

    2
    « First and last time! »

    Making my reservations ahead of time (3 Months) I was guaranteed the best room choice at Best Western. I was disappointed in my room on many levels. These issues are listed below. Using the restroom on arrival, to my chagrin there was hair all over the bathroom floor. My request for someone to clean the floor was handled promptly. The hair was the issue not the service! Faulty smoke alarm issue: After chirping every 30 seconds and many attempts to rectify the problem, a replacement was made after a long 7(seven) hours. During this time it continued to chirp! Management initially told staff to not replace the detector. A major concern is why the room was extremely damp. Everything in the room including the carpet was damp and smelled bad. Bedcovers and towels included. Our clothes eventually absorbed this dampness and odor. The odor permeated everything in the room. We were staying with a group who meet annually in different states. I have a shared interest with this group. We like to share information and ideas as well at these events. According to my group leader we were not allowed to set up a display of our information in the hotel nor there was a conference room available. Therefore I was not able share the boxes of information I brought from home. I hope the powers that be take in to account that persons staying at Best Western facilities expect some degree of safety and comfort. We don't expect it to be homelike. With that logic we should not have to worry about being ignored or dismissed or considered as just a paying customer who will be gone soon. Based on this experience I will probably think twice before staying at a Best Western Hotel again.

    4
    « Good Value for Williamsburg »

    Stayed here on our road trip through the south east. First night of our trip and it was a good experience. We had a late check in that went smoothly, and the rooms were decently clean and comfortable. Didn't like the half pillows the bed had, but the water pressure made up for that. Only about a 45 minute ride to Colonial Williamsburg. Continental breakfast was clean and a decent spread.

    5
    « Family reunion with 41 attending. »

    Very quiet, clean room. Great coffee! Made fresh all day. Excellent breakfast with eggs, bacon or sausage daily. Sweet rolls, waffles, fruit, and cereal. Room had a microwave and refrigerator. Plenty of restaurants nearby. We took up several tables, but there were plenty of seats for all of us and room for others. Nice lobby. Friendly staff. Near Krogers and other shopping. Near the airport but never heard the planes.

  • 2
    « Bad check in experience »

    Made reservations 3 months in advance to stay here to attend a wedding in town. We would be traveling 5 hours by car and explained we needed an early check in, like 1 hour early, was told no problem since lots of people from the wedding were staying there. She explained she was putting a note on my reservations and that would not be a problem. Called a few days before date to confirm and was again told no problem, note on reservations. We arrive at 1 hour before check in time and was told our room was not ready and made no attempt to help us get in a room since we were on a time schedule to change for the wedding and be picked up at a certain time.My main complaint is with the hotel clerk that no way wanted to help us in this situation. After speaking with another clerk we were let in our room a few minutes after checking time. Very unfriendly hotel clerk. Air condition was so loud it kept me awake.

    5
    « Survey team »

    Very nice the staff made me feel like a king, and the place is very clean and quiet and extremely convenient to the airport. I would definitely make this a first class hotel and recommend it to all my friends and family

    5
    « First time but defiantly not the last »

    I have to stay in Richmond 4 to 5 times a year and decided to try the best wester only because the place I normally stay at in this area was booked and the reviews looked good. Boy was I surprised first it is off the main road making it a lot quieter. The lobby is spotless and the staff was attentive and pleasant. The room was on the slightly smaller size but was in excellent condition and well decorated. The tv selection with direct tv was better than my choices at home. As for the bed it was extremely comfortable and the fittings looked new. My biggest surprise was the price it is lower than most of the others in the area that you would want to stay at and even better than a few you wouldn't stay at even if there was nothing available in the area. The other great part for me was is was across the street from my favorite Mexican restaurant in Richmond. I know I will be back to stay here even when I have to be at the other end of Richmond as the value is probably the best I have found in this area

    3
    « acceptable, but barely »

    My room had a 'twin bed' which I never expected but should have known. Very small! A business friend was with me and received a king, yet both had the same request. The fitness center was not acceptable. Two of the three machines didn't work and the 'weight' machine had two positions. Location is great for airport in and out.

    4
    « Exactly what we needed! »

    The service and welcoming spirit of the employees and manager at Best Western Plus Richmond Airport Hotel was outstanding! Our family was in Richmond for a family gathering and the Hotel staff took excellent care of our needs. The hotel was clean and is conveniently located 5 minutes from the airport. The pool was great and the breakfasts were as well! Donya K

    4
    « Pleasantly surprised! »

    Clean room, nice shower and soap dispensers, microwaves and fridges in every room, good breakfast, and friendly staff - can't ask for much more than that. Only down side is that they still offer smoking rooms, but we were on a different floor and didn't smell the smoke at all (and I'm VERY sensitive to smoke smell).

    4
    « Renovated, clean and safe »

    I was in Richmond for a week and the Best Western was perfect. I asked for an upper, quiet room and that is exactly what they gave me. It was very clean, quiet and I felt perfectly safe being alone there. It is close to some shopping if you have a car and the breakfast was perfect.

    5
    « A Great Stay »

    We picked this hotel because it was close to the airport. Turns out, it is only 5 mins away. The room was comfortable, clean and relaxing. Great shower with lots of hot water! The internet was fast and the hotel computer readily available. We would stay here again without hesitation.

    4
    « My family enjoyed our stay »

    We got a great rate for this hotel through Trip Advisor and it was soo easy! I'm often skeptical about "ratings" because I never know if hotel staff is doing it. I must admit, the rating listed on this website was pretty accurate. Our stay was June 29th -July2, 2016. "Tia" checked us in and she was very pleasant, helpful and knowledgeable. The breakfast was good (although they only had pork the entire time we were there for breakfast meat- try turkey sausage/bacon sometimes), the beds were very comfortable, the bathroom was nice (loved all of the pre-filled dispensers for shampoo, conditioner, lotion and soap!) and everything was updated. Thanks to the wonderful lady that prepared the breakfast and kept it stocked during the "rush" (I don't have the card with her name). Overall, great stay!!

    1
    « The GD motel was imroperly addressed as adjoiniing the airport (for convenience), but was in fact more than 5 miles away »

    The motel was misaddressed as adjoining near the airport. couldn't be found as there was another hotel there, and in fact was more than 5 miles distant in a secluded location behind another motle with no easily visible signage. I will never use Best Western again!

  • 4
    « Nice overnight stay »

    Only stayed overnight however everything was nice. Clean room and comfortable bed. Front desk called 20 minutes after we checked in to see if everything was up to our standards...nice touch. Free breakfast in the morning...basic food but nice to have coffee and tea right there. Would stay again.

    2
    « Outdated »

    This hotel was far below the expectations we have for Best Western. We were extremely tired and looked forward to the excellent accomodations we have come to expect from Best Western. As we walked into the room the room we noticed a bad smell. At that point all we really wanted to do was get into bed to rest, so, we simply put up with it.

    5
    « Close Airport Location »

    Best Western Plus Richmond is located close to the airport and offers a pick up/drop off shuttle which is handy for air travellers. Our room was clean and unto the normal expected standards. All staff were very friendly and appeared to be wanting to assist with any queries that we had. There are several eateries within walking distance of the hotel.

    5
    « Great experience as usual »

    This is the third time we've stayed at this hotel in the past few months. Always a good experience here. Location is great; a very clean hotel; the breakfast is one of the best for a hotel I've had in quite a while.

    4
    « A Best Western where the "Plus" means "Plus" »

    Stayed here a year ago, and they've upgraded the type & amount of breakfast items since then, and the bed & pillows are very comfortable. King room quite roomy & seemed quiet. Number of parking spaces seems limited, so try to check in before dinner time. Hotel & sign back off main road, so be paying attention when going down main road.

    5
    « best surprise »

    Don't ever really consider a Best Western but this hotel was very clean, super staff and great breakfast. I would definitely consider a Best Western Plus in future travels. Really a great value and surprisingly nice.

    5
    « Great hotel and great value »

    Excellent hotel- the staff and facilities are great, and I would definitely stay here again. Everyone was great- all the staff, The free breakfast was excellent, and the internet worked great as well. The staff was friendly and promptly handled all requests.

    4
    « New Decor Same wonderful service »

    This is my favorite place to stay when I need to catch an early morning flight from RIC. I had a problem with getting a wake up call set up from my room and went to the front desk that took care of setting it. I never received it. It was ok, I had a back up on my phone. They no longer have park and stay. That's ok, I go to the Park and Fly a few blocks away. Everything is new and shiny and spotless and you have a choice of pillows!

    5
    « Best Western Richmond - Airport »

    Very good value and wonderful staff. They offered a shuttle within a 3 mile radius so we didnt have to drive. All people were very professional in dealing with them. It was easy for us to get to. Breakfast was great. Lot of things to do in the area.

    4
    « convenient, reliable service »

    Conveniently located near Richmond airport, with reliable and friendly shuttle service. Very friendly staff. Excellent value if you need to stay close to the airport for an early morning departure. No dining area in the hotel, but walking distance to Burger King & Arby's.

  • 5
    « Great place a great value »

    Staff friendly an d helpful. Clean rooms and overall very clean. Breakfast was stocked up and good. Hotel was centrally located. Lobby area was welcoming. Extra pillows and bedding in room in needed. Easy check in and check out. Front desk called to check on me during my stay. Nice touch.

    5
    « Excellent Service and Amenities »

    The room was clean and large. There was a microwave and fridge, and the TV was modern. The bed was comfortable. I liked the soap and shampoo dispensers especially. The gentleman who looked after the breakfast area made sure everyone was satisfied with their meal, and continually kept the food refreshed. There was a lot of variety, eggs, sausage, potatoes, waffles, yogourt, biscuits, and juices. I was very happy with the friendly staff and the overall experience.

    1
    « Going down hill »

    We have been staying at this hotel for the past three years to go to Richmond international speedway. It has really never been great, just ok. But, this past stay was horrible! The outside of the hotel had cigarette butts everywhere. The carpet in the hallways and room are disgusting. Our room smelled like body odor. There was hair all over the tub and toilet. My husband picked up the ice bucket to get ice and there was ants all over it and the tv stand. Just nasty!! We will be finding somewhere else to stay!

    5
    « Great stay »

    Staff could not have been more helpful. My daughter and grand daughter had to stay and extra day to make a flight, staff left her check in early, shuttled her to a nearby park for my grand daughter to play while they waited. Shuttled them to airport and made sure they made it on time. Great breakfast and super value. We had to spend two other days at a so called downtown icon hotel, not near the value, room size or helpful staff. Thanks to the staff!

    5
    « Best Western is tops »

    We had a very stressful happening before arriving at the Richmond Best Western. Our shuttle drivers were very efficient and good drivers. The breakfast was amazing with everything from oatmeal to waffles, etc. The attitude is "ask and you shall receive". I would recommend this hotel.

    4
    « Best Western makes it Great Again »

    Very clean and comfortable. I stayed while taking a break from a long drive. The hotel was great and the included breakfast was excellent. Such a great hotel with many amenities, friendly staff at a true value that you can always expect from a Best Western.

    3
    « Clean, friendly, and good value »

    Priced appropriately, the rooms were very clean, the staff was very friendly and welcoming. I stayed here as it was perfectly located to visit Bush Gardens, and downtown Richmond, and affordable. It was myself and my 2 children and we felt safe.

    5
    « Helpful staff and good breakfast »

    always feel safe traveling alone at this hotel and being 74 years old- the breakfast is always well kept and clean--like the options of hot breakfast and cold--coffe is excelent as campared to other hotels I stay in--

    4
    « Clean but pet fee »

    Clean room, noisy refrigerator. Friendly staff. I disagree that there ahould be a pet fee but instead it should be a deposit, refundable upon check out. I got no services for my fee. There was no designated dog area, and there was no garbage container nearby. I have been traveling around the country. this was my first Best Western experience. I feel I have gotten better value from a motel 6 for 1/2 the price and no pet fee

    3
    « Clean and dirty if that's possible.... »

    Just like the headline states, this is a clean and dirty hotel all at the same time. My room was fairly clean....the sheets were clean, the bathroom was also clean. However, the carpeting, curtains and paint were aged....a little dirty. There was a musty smell throughout as well. For $95 a night I could stay here or I could spend $30 more to stay at the Courtyard right next door and be in a much cleaner and quieter situation. Free breakfast doesn't mean too much to me, sorry.

  • 4
    « Solid stay »

    I'll make this one simple with a pro and con list. Pros: Nice room, Free Breakfast, Clean, Comfortable, Decent location Cons: Value was just OK, Loud (room was by the elevators) I'll give it 4 stars overall. Not bad for a relatively cheap stay.

    5
    « Our go to hotel in Richmond (RIC) airport hotel »

    Very nice and helpful staff that made our stay seamless. I miss them already. Our 2nd floor room was clean and functional. The beds were very sleep-able for our 5 night stay. We choose this hotel because of its price and location as its 10-12 minutes from downtown after a quick drive down the freeway. The airport is closer yet we weren't bothered by plane noise. Nice shopping and eating is just minutes away too. We had a rental car but I did use the hotel shuttle as we flew out at 5:45am and I had turned in the rental car the night prior. The shuttle driver was like the rest of the staff, a nice guy doing his job very well. The breakfast was good and included in the price of the stay. As the title states, this will be my go to hotel in the future for the Richmond VA area. I recommend giving it a try as its a good value for a no nonsense traveler.

    4
    « Excellent Customer Service »

    The hotel appears small from the outside, but that's due to the driveway being so small and the hotel having to share a space. Upon entering, however, it presents a very modern look...hardwood laminate, nice modern furniture, updated vending machines and laundry machines, fresh like-new carpet, no rust, no musty smells, no peeling paint, nothing broken, but bright, light, and airy. The beds are full-size, not queens. There's a microwave and refrigerator in each room. The bathrooms are small, but workable. Above all, the customer service is exceptional, which is what I look for. The young lady who checked us in (I arrived with 10 rowdy teenagers) was very professional and courteous in her attempt to get us checked in relatively quickly. The bellman was also extremely helpful. I only tip when I have received exceptional service. Let's just say, the bellman was worth every dime. He was extremely kind and helpful. I generally only stay at 4 & 5-star hotels because the thought of sleeping where someone else has lain their head scares me. But, this was work, so I stayed where they sent me. It wasn't bad at all. If I had to, I'd stay here again; it was just that nice.

    4
    « Close to airport »

    This Best Western is close to the Richmond International Airport. They have excellent breakfast included. The staff were all friendly and the front desk made check in easy and they were very attentive.

    5
    « Business Stay »

    This was my first time staying at this location. I was very pleased and will try and remember if ever back to this location. Staff was very friendly and informative. The facility was clean and my overnight was in comfort. I would definitely recommend this location to anyone. A good choice for value when considering other locations nearby

    2
    « Too small to be a hotel »

    Everything is too small - the rooms, the fitness area, the lobby and breakfast area, parking, you name it. There are many other options in Richmond to stay more comfortably. Updated to look nice but that doesn't make it bigger...

    5
    « Welcoming and Warm Staff »

    Always stay here while staying in Richmond or going through. I am an older woman and it's comforting to have a truly caring staff who makes my stay so enjoyable. They retain their staff which means the management is excellent to recruit and hold onto these people.

    4
    « Comfortable Stay »

    This was a surprise to have such a quite and pleasant stay so close to the airport. This location is clean, quite and very friendly. The rooms are spacious and very clean. The breakfast was good but I stayed more than one day I wish there was a little more variety.

    5
    « helpful folks »

    this was a nice clean property with staff that will go above and beyond what is necessary to make sure your stay is comforting. very close to the airport with staff to get you there safely! Great Value!

    5
    « completely satisfied with everything »

    The staff at this hotel went above and beyond to be pleasant and efficient. The hotel is not new, but it is in good repair and very clean. The beds were super comfy. Breakfast was a very good selection including eggs and sausage...not just a continental breakfast. Overall, one of the nicest hotels I have stayed in at this price range. We will be in Richmond monthly and decided on the way home that we will just stay here monthly. It is a very easy commute to downtown and there are a lot of conveniences like grocery stores, gas, and food in the immediate vicinity of the hotel.

  • 4
    « Family Vacation »

    Very good hotel, comfortable bed, convenient to the airport. The best part is that they start "cold" breakfast at 4:00 am, "hot" breakfast at 6:00 am Coffee is available 24 hours. Nice when you have a very early flight out.

    4
    « Was pleasantly surprised »

    This hotel is near the airport and was nice. We just needed a place for an overnight and this was inexpensive. I was not expecting too much based on the price - about $90 for a King non-smoking room. However, upon arrival, we were pleasantly surprised at this hotel. The lobby was clean and there was a free breakfast - mostly continental but there were scrambled eggs, potatoes, and cut up sausage. The room was very large with a closet, desk, chair, king sized bed, mini refrigerator, microwave, and TV. The bathroom was much larger and better than expected for a hotel. The sink was on a corner cabinet with plenty of space. Water pressure was awesome as well. The only drawback was a strong smell of some type - it wasn't a bad smell, just really strong. Maybe a cleaning product, or an air freshener - but it was extremely strong. But that was mostly in the hallway - not so much in the room, and after about 15 minutes it was hardly noticeable unless you went back out into the hallway.

    4
    « overall stay »

    I love this place. I have traveled across the country and this particular Best Western is outstanding, the service was excellent, the food was wonderful and plenty of it, the rooms were so clean, the icing on the cake was the soap dispensers something I haven't seen be for in a hotel.. Check in check out come back

    4
    « Clean Room, Nice Breakfast »

    Pretty decent hotel. Only thing I could find that was a bit dirty was the shower head. They clean the bathroom well, but the shower head has a little crevice that circles it which has pink in it. The rooms have good sized flat screens, the beds are pretty comfortable, and they have free wifi along with a computer room downstairs. Breakfast has lots of variety including waffles, yogurt, and oatmeal with toppings set out to choose from, the usual cereal, bread, and bagels, and hot items including scrambled eggs, potatoes, and what tasted like kielbasa pieces. They have a shuttle to the airport, but it will not pick up from Greyhound. They also have free wifi and a computer room downstairs, along with washers and dryers for $2.25 per load. The staff here is decent, but the lady at the front desk could be a little more forward with info and welcoming. As far as restaurants nearby, the only ones I saw within walking distance were Arby's, Burger King, Waffle House, and Mexico. Overall, nice place to stay for the $88 or so.

    5
    « great place »

    Great Place for over night, before or after flight. Rides available to and from airport. Also out to eat rides as needed. Nice breakfast, served early so we could get to our flight. I would stay here again if I have to fly out of Richmond. My granddaughter loved her own big bed.

    2
    « If you must and it's cheap... »

    I noticed a Tripadvisor sticker with a high rating on this hotel and I needed to write a review. I stay here for business ( company books and pays, we have no choice) and I find this place to be dreadful. It's 5 minutes to the airport, which is a good thing. The staff is ok, but tends to be indifferent. The toiletries are in wall mounted dispensers, which I'm happy to see as it keeps a lot of controllable waste to a minimum. The breakfast is there, but personally I'd rather go to one of the two Waffle Houses that are a short walk(and shorter drive) away. The first thing you notice as you walk in is the air freshener. It's not subtle, it pretty much slaps you in the face. It permeates the entire hotel. It's not a pleasant smell either, floral with a mix of a heavy disinfectant smell. As in "What are they trying to cover up?" The decor is tired and if you look closely, you can see flaws everywhere. Lots of things are worn out and dingy. I stayed in three separate rooms over a month once and none of them had outlets that would hold my phone charger without it falling out. The rooms are a bit small, so if you're planning on more than two people, I'd look elsewhere. The beds are OK, but the pillows are mostly flat. If you need a room in this area for one night and can do it cheap, then OK. But even still, I'd look for another option. I'm not expecting perfection, it's an older building with flaws. But I stay in enough hotels to know what I like and I don't care for this place.

    5
    « Food service expanded »

    been 8 months since last stayed and appreciate the newly expanded breakfast menu--i.e. a hot oatmeal station with great toppings, additional hot items, a yogurt station with delicious toppings and the addition of a child sized waffle..

    5
    « Once Again, A Great Stay. »

    4th time staying at this property over the last few years. That should say it all. Staff continues to be super friendly and helpful. Clean, safe and quiet. Great, hot breakfast. Overall, just a great place to stay.

    4
    « Clean comfortable budget friendly hotel, hot breakfast included, centrally located. »

    The beds were very comfort and the room was clean. There was shampoo, conditioner and shower gel dispensers which I have never seen in any hotel. Breakfast was wonderful. Eggs, sausage, potatoes, waffles with all different types of toppings, fresh baked biscuits and gravy. Very close to restaurants, shopping and attractions.

    4
    « Richmond Airport Hotel »

    Hotel was located, not far from the Airport. The accomodations were nice with good working space and a nice comfortable bed. The hotel is located in a decent area near an Arby's, Waffle House, Mexican Restaurant and not far from all the other chain restaurants. The Hotel is very clean and very comfortable. I was surprised that I didn't hear planes flying by every 10 minutes are so. It was a fairly quiet, peaceful stay.

  • 5
    « Great Value »

    Clean, Professional, Great Breakfast, Quiet, Functional Business Center, Great Staff. Everything you need for a pleasant business trip. Everyone from the airport shuttle driver to the housekeeping staff were excellent in their positions!

    5
    « Wonderful Stay »

    I have stayed here many times. As usual great stay.Shuttle service fast and driver very nice. Nice location. Great staff. Hotel clean, bed very comfortable. Rooms clean. I cannot say eniugh good things about this hotel. Thanks again.

    3
    « Okay place for one night »

    This review was balancing between average and poor... While we were on our honeymoon we had to fly from Richmond Airport. This was our (cheapest?) hotel of choice; and it's okay. That's all, the room is okay, across the street there's a burger king (which is awesome in our opinion ;) ); the service was not really nice or customer friendly. But it got the job done... Cool hotel to get on your flight for one night, not much to do in the neighbourhood; okay area to stay in.

    2
    « Not the hotel of my choice! »

    I called at more than a month in advance to book a room,asking for a first floor room because of the large amount of business equipment I must bring into my room.My stay was to be for 7 days.My request was not honored,I was given a second floor room.There was no way I could dolly my stuff up the small ramp and then into the cramped elevator,then around a corner through the narrow halls.The room was so small there would be no room for my equipment.There was hardly space between the bed and the desk.The bath was small and this place is OLD! To top it off I am a woman alone and they gave me a door in my room that adjoined the next room,That is a huge safety issue to me.I will NOT stay in that type of room with all my equipment in there.I immediately went to the desk,and canceled my entire stay,but I had to pay for the first night,even though it was only 4o'clock.The desk clerk was rude and very unprofessional.I did not feel safe there,in any way.How this is considered Best Western Plus is beyond me.It is old,worn down,small hallways,small eating area and an almost non existent check in area.This causes me to reconsider my future reservations.This was a very bad experience!

    4
    « Good place for one night " »

    We reserve 2 rooms, for my son and me. Really very clean ,comfortable beds,nice bathroom. Free breakfast, enough food. ,but the eggs and sausage was terrible.., The staff let us ck in early them 3 pm.Very close to the airport and restaurants. They have a suttle bus to the airport ,but we had a rental car.

    5
    « Family overnighter »

    We were needing connecting rooms as we had children that needed separate beds, and this definitely met our expectations! I was really surprised at the cleanliness and appeal of the rooms for a smaller hotel! WE normally stay in this area 2/3 times a year for tournaments, and will never have to look at another hotel again! The price was very reasonable, the breakfast was quite diverse, and easily accessible! Thank you!

    3
    « Okay Motel, bt not really One I would choose again. »

    I liked the customer service here, however, this is not the most comfortable in terms of the beds in their rooms. Plus the bathroom had an odd odor to it. I would not return to this motel. One point that I will make is the hallways on the different floors are very narrow. I had a cart with our luggage on it, and it was difficult to squeeze by the housekeeping cart.

    4
    « Great Place to stay »

    good location to highways, close to airport, plenty of food options nearby and the breakfast was very very good. I was very impressed with the customer service and the breakfast options (not your typical continental basic breakfast). Also the availability of hot beverages 24hrs is a great plus!

    4
    « long weekend »

    My son & I were in Richmond for a sports event, and were there for 4 nights. This hotel was great, friendly staff, clean & up-to-date room, and good full breakfast, & the kitchen staff were very nice & kept the food stocked. My only issue was that there was no bureau or drawers in the room, and considering we were there 4 days, it would've been nice to completely unpack my suitcase for that time. Otherwise, I would highly recommend this facility.

    3
    « OKAY PLACE TO STAY »

    Not five star but definitely a comfortable stay. Affordable close to local eateries and exceptional customer service. I went to visit my daughter in college and needed an inexpensive place for the weekend. This was good for the price and I would definitely stay there again.

  • 5
    « Awesome stay »

    This is a very clean, friendly and helpful Best Western. There are a lot of dirty hotels in the area and it was very pleasing to walk into this hotel. It is tucked in off the main road and so very clean.

    4
    « SERVICE!!!!! »

    An exceptional experience at an airport hotel. Our luggage arrived on a flight after we did. The shuttle driver drove me back whenever I wanted and then returned to pick me up after I collected it. The breakfast was the best I have ever had as a complimentary breakfast. The shuttle in the morning was not on a schedule but whenever I wanted to go. Everyone was friendly and helpful. The

    5
    « Wonderful Stay »

    Very nice location. Clean hotel inside and outside.Staff were professional, helpful and courteous. Room was clean, everything wokred properly. Beds comfortable. Shuttle to Airport was prompt and very close to the Airport. Enjoyed my stay and will be back soon.

    3
    « Better than average Best Western »

    Close to the airport. Was picked up quickly by hotel van. Free, adequate breakfast. New TV with wide selection. Mini-market close. Fast food close. Irritating internet: Had to sign in with password every time I turned the computer on and sometimes even when I had not used the computer for 20 to 30 minutes.

    3
    « 2015 UCI World Championship Road Races »

    My wife and I stayed at this hotel for the bicycle races downtown Richmond. The location was handy away from the traffic downtown. The first impression as we drove by the driveway was a bigger sign would be helpful. Then the hotel next door with a chain link fence around it did not look good or encouraging. The Legacy Inn was closed inside the fence. The BW doesn't have much control over that. The lobby was clean and the check in process went fast. We got there before check in time but they had a clean room on the first floor. The breakfast area look good with plenty of seating. The days we ate breakfast the man who worked the area was pleasant and friendly. He talked to almost everyone. There were many people from all over the world here for the races and he interacted with them The room was clean but the bathroom wall beside the tub had a spot where the sheetrock did not look so good but the bathroom looked clean other than that. I liked the room being separate from the bathroom with the sink with the tub. The sink passed my stopper test when it held water while I shaved. The A/C worked well but the desk position was too close and I turned the A/C off whenever I sat at the desk. My wife woke up during the night when someone slammed their door and the thin wall did not silence when the people next door used the bathroom. The beds were comfortable and the wi-fi was fast though we had to reconnect every 3 or 4 hours. We spent most of the days away at the races downtown and the maid service cleaned while we were away. They did a good job. The hotel is average. It is an older property and in places shows its age.

    1
    « Worst bed I have slept in a long time »

    Although it looks like this hotel has been remodeled and the room was nice the bed sagged in the middle and was very lumpy including the pillows. I probably got 2 hours sleep. Next time I will drive down for the early morning flight instead of getting a room nearby.

 

Getting to the hotel ...

All directions
·From: Interstate 95. Take Interstate 64E to 1International Airport Exit (197A), turn right on Route 60 (Williamsburg Road). Turn right on Airport Square Lane. The Best Western Plus Richmond Airport Hotel is on the right. ·From: Interstate 295. Take Highland Springs Exit (31B), after four lights, turn right on Williamsburg Road, at the next light turn right on Airport Square Lane. The Best Western Plus Richmond Airport Hotel is on the right.