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Best Western Plus San Pedro Hotel & Suites, San Pedro

4.0/5  - basé sur 796 notations.
111 S Gaffey Street, 90731-2429, San Pedro, United States - See map

A favorite for leisure and business travelers alike, our San Pedro hotel caters to all guests whether docking for the night or here for an extended stay. Both Princess Cruises® and Norwegian Cruises® set sail from the San Pedro World Cruise Terminal, and we'll ensure a refreshing stay whether you're on vacation in California or here for an event at the Long Beach Convention Center or the Port of Los Angeles. As our guest, enjoy complimentary hotel shuttle service to the cruise terminals in San Pedro. With luxurious bedding, remarkably spacious rooms & suites and top-notch hospitality, you deserve to be pampered no matter where the winds will take you next. Take advantage of our Park & Cruise promotion to make the most of your trip! Visitors of Fort MacArthur-Meyler Military Base enjoy our spacious suites for longer stays -- you'll feel at home with our fine amenities that include an outdoor swimming pool & spa, fitness center and business center. With annual events like the San Pedro Lobster Festival and local destinations like Catalina Island and Trump National Golf Course, it's easy to mix business with pleasure! Take advantage of our proximity to major freeways, as well as easy access to Cabrillo Beach and the USS Iowa Battleship & Museum. Whether you're working with Maersk Line or APM Terminals, or meeting with Providence Little Company of Mary Medical Center, you'll find a relaxing home away from home with us. Our boutique hotel proudly received the TripAdvisor® 2013 Certificate of Excellence Award for outstanding guest service, fine amenities, spacious guest rooms and Victorian decor. Inspired by a complete renovation in 2013, we've gone above and beyond to make your stay refreshing and comfortable. Ask any of our helpful team members for recommendations and you'll be met with the best answers from local ambassadors. Reserve your room at the Best Western Plus San Pedro Hotel & Suites!

Best Western Plus

San Pedro Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 785 guest reviews
NOTE ISSUED
Excellent
343
Very Good
288
Average
107
Poor
22
Terrible
25
REFER TO NOTICE
Business Business
59
Couples Couples
306
Family Family
260
Friends getaway Friends getaway
103
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Older Hotel with Newer Decor. Good Value"

4
17/09/2018

Let me cut to the chase, I would give this hotel a 6/10 rating. It is better than average, but it is an older facility that has reasonably tried to updated itself. This is our first time staying at this here. LOCATION: Its location is very convenient if you are cruising out of the San Pedro Port. It is only about 1 mile from the cruise terminal. They do offer a complimentary shuttle to the cruise terminal. It is located on Gaffey Street that is a very busy main street. Near by is a CVS Pharmacy & McDonalds. The hotel is an older facility but has been updated inside and out a bit. The front desk staff was very friendly and helpful. Level one is where the free parking is located and also apart of level 2. Level 2 is also where the front desk lobby is located and where the morning included hot breakfast is in the morning. BREAKFAST: How would I rate the complementary breakfast, perhaps 6/10 unfortunate. Seen better. The 'you cook waffles' are very good. The breakfast lacked any type of eggs (scrambled or boiled eggs you normally see). Yogurt choices were good. Sausage disks were "warm" and not hot. The hash browns were good. The drink machine had watered down orange juice so I went with apple juice instead. THE ROOM: Our room was a "standard" room and came with 2 queen beds. Bed mattress was good, comforter was weighty, decor was nicely done. The bathroom sink countertop & shower were made with granite. Large 42" HD tv. Came with mini fridge. but with no microwave. Room desk is small than I like but adequate. Our room (#420) was located on the pool west side thankfully since the front side faces the busy main street, though it offers some better views towards the port (even if a mile away). One thing that was disappointing is that the room had NO ROOM SAFE. SHOWER: Standard 5' shower with granite walls. My wife did not like the "rain" large shower head since these tend to have less water pressure for washing and rinsing out long hair. For me it was fine though. POOL / HOT TUB: A clean non-heated outdoor pool and hot tub. The pool was too cool for me. The hot tub was nice and warm. The pool plaster lining needs refinishing. Comfortable area tables, loungers and chairs. Over the past few years we have stayed in San Pedro at the Double Tree (very expensive), Sun Rise Hotel (least favorite) and the Crown Plaza. We did not even give the Vagabond a second look when we sew their low reviews. BOTTOM LINE: So, over all, my wife and concur that we would come back again when visiting the area. It offers a reasonable value for the money.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are happy to hear that you had a satisfying stay at our hotel. We are glad that our services suited most of your needs, and that you enjoyed the location of your poolside room. Thanks again for taking the time out of your day to give us your feedback, and we hope to see you in the future!

"Convenient Location"

4
15/09/2018

We selected this hotel because (1) it was close to a family member's Palos Verdes wedding location, (2) it had free parking, (3) it had free parking, and (4) it had free wireless internet. We stayed in a king size mini suite corner room that had three windows. It was a spacious room, with very tall ceilings. The bed was a bit too springy for our tastes. The shower was roomy, but water pressure was a bit weak (maybe because our room was on the 4th floor?) Breakfast the first day (Saturday) was out of two of the three hot items; the one remaining item (bacon) looked way overcooked and soaked in grease. Since I was in a bit of a hurry, I just had a bagel with cream cheese. They also ran out of clean plates and forks. Breakfast the second day (Sunday) had all three hot items available.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to write about your experience with us. We appreciate your feedback, both positive as well as the opportunities for improvement you mentioned. Thanks again for writing this review, and we hope to see you again soon!

"Old on the Outside...Renovated on the Inside."

4
12/09/2018

Much nicer than you would think just looking on the outside. Very clean and renovated rooms. Friendly people and great service. Free breakfast but there is a charge for parking. Nice place to stay and would stay again.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to give such a positive assessment of us here at Best Western Plus! We are happy that we could provide you with an experience deserving of such praise. We are working hard to provide the best service we possibly can, and it is always encouraging to hear such nice sentiments from customers such as yourself. Thanks again, and we hope to see you again in the future!

"More than happy"

5
31/08/2018

Front desk staff allowed early luggage check in. Made our life so much comfortable. They were very cooperative and polite through out our stay. Clean hotel room. Good breakfast. Adjacent to metro bus stop. Definitely would recommend this hotel to anyone who is visiting San Pedro or LA. You will be there in the metro rail (green or red line) in 20 minutes after catching metro bus from the hotel bus stop. The only suggestion I have is that it would be great if local businesses together help homeless people in the area so that the town does not look like a place of homelessness. May be a homeless shelter in an isolated area of town and serve meals for needy people there preventing them wandering everywhere in town.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy that your stay was a pleasant one, and that you did not have any notable problems during your visit. We're glad to hear that staying with us gave you convenient access to the area, and that we could help make your trip an eventful one. Regarding the homeless population in the sorrounding area, we will take note of this and see what we can do to improve the situation at hand. Thanks again for writing this review, and we hope to see you again soon!

"Visit to San Pedro"

5
29/08/2018

Great hotel, room and staff. Room was clean and very pleasant and comfortable. Staff was genuinely interested and and very helpful. Location was great. Lots of restaurants and shopping close by the hotel.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your gracious review! We are happy to hear that you had a satisfying stay at Best Western Plus in San Pedro. We are pleased to hear that our staff helped make your experience a pleasurable one.Thanks again for taking the time out of your day to give us your feedback, and we hope to see you in the future!

"A charming hotel by the ocean docks"

4
21/08/2018

I had to go to Los Angeles for a coffee convention at LA Convention and decided to stay closer towards the ocean. So I stayed in San Pedro which is an hour away from convention hall but was so worth it!! The rooms were clean and the hotel is old but they renovated the interior. Only reason I gave it a 4 Star is because of the noise level of the street. Once they invest in better windows that keep the noise level down then it would be a 5 Star for me. Enjoyed my stay for sure!!

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Cassandra, Thank you for your positive review! We are happy to hear that almost everything was to your liking! Our staff members take pride in whatever capacity they serve at our location, and their hard work certainly pays off. We appreciate your feedback regarding the noise from the outside, and will consider those aspects when looking to make improvements. Thank you again for your review, and we hope to see you again!

"Best Western San Pedro"

5
20/08/2018

very convenient to park , register , and get to room. Staff very friendly and helpful . Breakfast was very good. We are definitely coming here again! The location is perfect . Pool area and spa were protected and clean. Gym has a great view. Right off freeway . The sausage and biscuits were very, very, delicious.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Christopher, Thank you for your wonderful review! We here at the Hampton Inn & Suites Phoenix / Tempe are happy to hear the features of our location, whether it be our beautiful pool area or our gym, were to your liking! Our staff members take pride in whatever capacity they serve at our location, and their hard work certainly pays off. Thank you again for your kind words, and we hope to see you again!

"A little attention could go a long way."

2
09/08/2018

In terms of cleanliness, the hotel itself is fine. One reason I had to give the hotel a low rating is that the breakfast wasn't well stocked, and there weren't many there in the dining room. Waffle batter ran out, as did butter, and I had to track someone down to get a plate. But the real reason I had to give this hotel a poor review: in the pool/spa area, there's a metal door stop embedded in the ground, and it is not easy to see at night. Also, you don't even know it's there during the day because, well, you never have any reason to open the gate wide enough to reach that door stop. But my wife and I were in the hot tub shortly before the pool area closed. When I got out, I stepped on the door stop in the ground, and re-injured my right foot on it. I had just gone through weeks of physical therapy to fix another problem with that foot, and now it's right back to where it was before my physical therapy. I went right to the front desk to report it. The woman at the desk gave me a half-effort apology and said, "Well, I can tell the manager," and kind of dismissed me. Didn't take my name or room number or anything. To the hotel management: either get rid of that unnecessary door stop, or put up a warning sign. Do SOMETHING before more people get injured on that thing. I'd love to know what management can do to make things right with me, personally.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you again for bringing these issue to our attention. Regarding our complimentary breakfasts, items do tend to run low as the time gets close to 10am (breakfast closing), we will be sure to mention your comments to our kitchen staff. Regarding the door stop. We apologize that you tripped over it, causing injury. The safety and security of our guests is always our top priority. The very small metal stop is there so the gate does not slam into the fence. We will review its placement to be sure it is not a tripping hazard. We hope you can see to it to visit us again one day.

"Charming decor"

5
18/07/2018

Enon Samuel life is strange that I haven't really spent much time in San Pedro this stay at this hotel give me four pickups need to go ahead and explore the surrounding area it was a great time for me and my friends

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Kevin, Thank you for your positive review! We are happy to hear that you had a satisfying stay at Best Western Plus in San Pedro. We are always pleased to hear when we have helped make our guests' experience a pleasurable one, and we appreciate your feedback. Thanks again for taking the time out of your day to give us your feedback, and we hope to see you in the future!

"in our opinion borderline to criminal"

1
17/07/2018

The smell in the 2-room suite we booked was making us stop breathing and reminded us of toxic ammonia. Hotel wanted surcharge for an alternative accommodation with 2 rooms - we asked for the management,but only got an email-adress, management wouldn´t talk to us during our 3-day stay Alternative accommodation (all sleeping in one room) was said to be

SanPedro_GM, General Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear L9MGS, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 310-514-1414. Sincerely, Dennis Banks General Manager Best Western Plus San Pedro Hotel & Suites [email protected]

"Great stay!"

4
30/06/2018

Although the building is older, the inside of the hotel is well maintained and clean. The staff is very friendly and helpful. There is a refrigerator, hair dryer, coffee maker and iron/ironing board in each room. The bed was comfy and the AC worked very well. The windows and the sheer draperies were a bit worn, but the rest of the room was fine. The breakfast is complementary with both hot and cold selections. The breakfast area is clean and the selections were well-stocked. If I didn't say it before, very nice staff! There was a minor issue with our shower and the friendly maintenance worker quickly addressed and repaired the issue. Convenient location to LAX, Ports of Calls and Long Beach. Nice stay!

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy that everything you listed was positive, and the one problem you had with the shower was quickly fixed. We take pride in our work so that we can give the best possible service to guests, such as yourself. Thanks again for writing this review, and we hope to see you again soon!

"Clean rooms and friendly staff"

4
26/06/2018

I spent two nights at the Best Western Plus San Pedro. I had flown out to California to photograph the local Peregrine Falcons and I needed a hotel that was close to the location so that I wouldn't have to get up too early in order to be on site by sunrise. Parking for the hotel is located on two levels. The parking is like a parking garage and there is plenty of room to open doors without worrying about dinging the car next to you. Check in/out was a breeze. The staff was friendly and helpful. Though they serve a free breakfast, I was not able to try it because I was out of the hotel before sunrise and did not return until dinner. There are numerous restaurants close by. There is a Vons just a few blocks away if you want to buy snacks, sunscreen or water. There is a small gym. It has bicycle, treadmill and elliptical. There is also a small weight machine but no free weights.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are happy to hear that your stay at our location was a positive one. Our staff members always do their best to give our guests a pleasant experience, so we are glad you recognized their efforts! We are also happy to hear that you found our amenities satisfactory. Thanks again for taking the time to write this review, and we will be looking forward to seeing you again!

"Poor service. Time for refurbishment"

2
17/06/2018

The desk staff was somehow unconcerned. We asked for 2 cabs, the first came after a couple minutes but the second never came. The same happened to another couple. The staff did not care. Our rooms was in another building, no elevators there, we had to drag our luggages by ourselves to the second floor. The rooms were spacious but that is about it. Looked worn out, the curtains with holes in it and the windows didn't look well maintained. Bathroom is ok but our toilet didn't flush very well, they fixed it but the next morning it was the same again. The swimming pool looked dirty. Not very much to do in the area and you won't find a decent place to eat in this neighborhood mostly fast food chains. Would not recommend this hotel. They do provide a shuttle to the cruise terminal of San Pedro.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
We are sorry that you your stay with us did not meet your expectations. All feedback is valuable, even negative when opportunities for improvement are mentioned. Because we are ranked in the top 15% of 355 hotels in Los Angeles by Trip Advisor, we are needless to say, dismayed by your review. Again we are sorry that you were not happy with your stay.

"Beautiful well maintained hotel"

5
04/06/2018

Hotel was old but well maintained, clean, and comfortable. With a good breakfast, friendly, professional staff and great location. Close to San Pedro and Long Beach cruise terminals. If your cruising ask them for the park and stay deal

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! All of us at the Best Western Plus San Pedro Hotel & Suites appreciate you taking the time to write about your experience with us. We are happy to hear that you enjoyed our breakfast, overall upkeep of our rooms, and our Park and Stay' package was right for you!. We take pride in our work so that we can give the best possible service to guests such as yourself. Thanks again for writing this review, and we hope to see you again soon!

"My 2 Nights Stay in Best Western Plus San Pedro Hotel & Suites"

4
30/05/2018

I am a repeated guest. Chose the same hotel again because of its location and hotel condition . Ample parking in the hotel which is an excellent factor. Not far to Long Beach, Pasadena, Los Angeles and San Gabriel. Room is spacious, clean and comfortable.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy to hear that you enjoyed aspects of our hotel, such as the high quality condition of our rooms, and plentiful amounts of parking. We take pride in our work so that we can give the best possible service to guests such as yourself. Thanks again for writing this review, and we hope to see you again soon!

"OK Stay"

3
30/05/2018

The room was really small for four of us and the beds were really uncomfortable, the windows didn't seem very secure either. The parking was ok but it was tight getting a 4X4 in and out. The area is ok but you have to use the highway to get anywhere - make sure you pick your times to go out.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Georgia, Thank you for your review and feedback. We are sorry to hear about the issues you experienced during your time at our location. Regarding the comfortableness of the beds, and the security of the windows, we apologize for the inconvenience these factors have caused you. We will take note of these grievances, and see what we can do to fix them. Feedback like yours helps us stay on a path of constant improvement, and do the best job we can, so we sincerely thank you. We hope you'll give us another try someday!

"Nice room and breakfast"

4
28/05/2018

The rooms were great and the breakfast was a good hot breakfast with eggs and Waffles. Our room was in a separate building, which was odd but okay. I would have preferred to stay in the main building to be closer to the amenities.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jessica, Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy that your experience with our dining options and rooms was a positive one! We take pride in our work so that we can give the best possible service to guests such as yourself. Thanks again for writing this review, and we hope to see you again soon!

"Lovely hotel on the inside."

5
21/05/2018

Surrounding area looks a bit sketchy but the hotel is beautiful on the inside. Was upgraded to a jr king suite. Bed was very comfortable. We were in the area for a wedding held down at the marina. Hotel was an excellent value compared to the Doubletree option and ot comes with free breakfast. Cant beat that for a quick 24 hour trip.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Donna, Thank you for your wonderful review! We here at the San Pedro Hotel & Suites are happy to hear that you were impressed with the pool area, as well as your room! We strive to provide the most comfortable, and relaxing atmosphere possible for our guests. Thank you again for your kind words, and we hope to see you again!

"Great Staff"

5
17/05/2018

This hotel sneaks up on you. The neighborhood and location on a busy street were a concern when I first arrived. When I walked in the lobby I was immediately welcomed by the manager and the desk attendants were always very friendly and helpful. The elevator is tough to figure out at first but it adds a nice level of security. When I got to the floor where my room was I was surprised when I walked out of the elevator. The design is very elegant and the large wooden doors and high ceilings make the room seem really big. Bring a sleep machine because the street outside can get noisy. The staff here always seem busy and working hard for the guests. They gave me some great recommendations on local places to eat and I was not disappointed. The lobby always smells like waffles and that makes me feel good in a little kid sort of way. Breakfast is okay, but its free and all I eat is a banana and some coffee anyway..and a waffle! Did I mention how great the staff was. The maintenance guy helped me with my bags to my car. Everybody really seems to like working here.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your sterling review! We here at the Best Western Plus in San Pedro are happy to hear that everything you mentioned was to your liking! Providing you with excellent service was our pleasure, and we're happy to help make your stay a memorable one. Our staff members take pride in whatever capacity they serve at our location, and their hard work certainly pays off. Thank you again for your kind words, and we hope to see you again!

"eXCEllent service"

4
17/05/2018

My husband and I had a couple of hours in San Pedro after the cruise and we decided to walk up to the Best Western to have a look at it as we are Best Western members and may stay here on another trip. We were treated to a coffee, and free wifi, were given good advice about airport transportation, used the restrooms and were offered to leave our luggage in storage while we went for a nice walk around the neighbourhood. A lovely old hotel with a nice updated look. What fantastic service both of the girls on the desk and the lovely girl in the breakfast area were giving us and we did not even stay there. WE Will be back.

Associate-Manag... , Guest Relations Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Betty, Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy to hear that everything you mentioned about your experience was a positive one! We take pride in our work so that we can give the best possible service to guests such as yourself. Thanks again for writing this review, and we look forward to seeing you again!

"Review BEST WESTERN HOTEL AND SUITES SAN PEDRO CA"

5
08/05/2018

Stayed here for 2 nights before a cruise. Staff very friendly and helpful could not do enough for you. Rooms very spacious with everything you need to make your stay as comfortable as possible. Complementary coffee, iron, ironing board and toiletries as standard. Breakfast was included in the price we paid,a good choice on offer enough to suit every taste. Location to cruise port excellent,the hotel also offers a free shuttle to the port at various times of the day. but book this early as it is first come first served. Had a great stay would definitely use hotel again if cruising from LA.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Colin, Thank you for your positive review! We here at the Best Western Plus in San Pedro are happy to hear that everything you mentioned was to your liking! Providing you with an excellent variety of amenities was our pleasure, and we're happy to help make your stay a memorable one. Our staff members take pride in whatever capacity they serve at our location, and their hard work certainly pays off. Thank you again for your kind words, and we hope to see you again!

"better the first time we stayed here than this time"

3
04/05/2018

This was our second time staying at this hotel, returning because our first visit was decent. Based on this latest visit, though, it is unlikely that we will book a room at this hotel again in the future. We showed up at 5:30 p.m. and our room (previously reserved and prepaid) was not ready yet. To make matters worse, we were the fifth people in line waiting for their rooms. Two people were working the counter to help guests, but only one of them was actually helping the guests who were there. The other person was busy preparing for (and complaining about) an upcoming group of guests who had not arrived yet. Seriously, why not take care of the people who are sitting in front of you, waiting for their overdue rooms instead of working on preparing for people who weren't even on site yet?! Made ZERO sense to us. There were extensive problems with our Wi-Fi connection at this hotel this time around. We ended up having to call Best Western's IT department and deal with their off-site IT specialists just to get access to the Internet. That ended up taking more than an hour to resolve, and three or four separate phone calls to get the matter fixed. The room itself was spacious, quiet, comfortable, and nice looking.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Hugh, Thank you for your review and feedback. We are sorry to hear about the issues you experienced during your time at our location. Regarding the efficiency of the front desk, as well as the problems with the WIFI, we apologize for the inconvenience these events have caused you. We will take note of these grievances, and see what we can do to fix them. Feedback like yours helps us stay on a path of constant improvement, and do the best job we can, so we sincerely thank you. We hope you'll give us another try someday!

"Great Pre Cruise Hotel"

5
01/05/2018

We have stayed in this Hotel 6 Times prior to a cruise. Excellent Staff. This is a clean and well maintained facility. Easy to reach from freeways and the LA area airports. We love the fact that we can securely park our car during a cruise.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
We are so happy to have offered you a stay worth returning to once again Hank! All of us the Best Western Plus San Pedro Hotel & Suites appreciate you taking the time to review your visit. We look forward to your 7th visit!

"Better than expected"

4
29/04/2018

My wife and I stayed here for one night prior to leaving on a cruise out of Long Beach. We took a shuttle from LAX, so I can't comment on the parking. The front desk staff were very pleasant and checked us in quickly. Our room was spacious with good views from the fourth floor. After dinner nearby it was great to sit in the hot tub and relax after a day of travel. The bed was firm but comfortable and we got a pretty good night's sleep. The road noise was hardly noticeable; we were on the side away from the street. It was more obvious during the day. The room furnishings were in good repair. The sheer curtains looked like a cat had gotten to them. The high ceilings made the room feel very large, and the environmental control system was quiet and effective. Breakfast was pretty average for a BW hotel, which is above average overall. We asked for a late check-out since our cruise didn't leave until the afternoon and the staff graciously accommodated our request. Though they don't have a shuttle to our particular cruise line, they suggested other modes of transportation. All in all, an above average stay.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy to hear that you enjoyed the amenities we have to offer, such as our hot tub, and that you did not have any notable problems with your stay. We take pride in our work so that we can give the best possible service to guests such as yourself. Thanks again for writing this review, and we hope to see you again soon!

"perfect hotel before cruise"

5
29/04/2018

We stayed 3 nights before our cruise out of San Pedro LA cruiseport. This works so well for us. Public bus system takes you to the San Pedro cruiseport attractions like LA Marine museum and Fish Market. Can walk to USS Iowa and then bus to downtown San Pedro restaurants. Liquor store across from hotel where you can get pre-cruise wine. And the hotel has a free shuttle to cruiseport. Very friendly staff and excellent breakfast.

Associate-Manag... , Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Your review made our day! We are happy to hear that you had such a pleasant time with us here at the Best Western Plus San Pedro Hotel & Suites. We love hearing that you enjoyed our ideal location close to so many things to see and do in San Pedro, and that you liked our tasty breakfast offerings. Our dedicated team will certainly appreciate your kind words! Thanks for your review, and we hope you'll stay with us again in 2018!

"Wonderful!"

5
14/04/2018

After a brief delay in getting our room, compensation was prompt and generous. Once again, our expectations were exceeded. We have stayed at this hotel pre-cruise several times and keep going back. What does that tell you?

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Your review made our day! Thank you for returning to us. We are happy to hear that you had such a pleasant time with us here at the Best Western Plus San Pedro Hotel & Suites one again. Our dedicated team will certainly appreciate your kind words! That we 'exceeded your expectations' is what we work for!

"Start of cruise"

5
09/04/2018

Upon arriving at this Hotel, it looked like an older hotel. Upon entering we were pleasantly surprised with the interior. The counter help were very friendly and professional. Took no time to check in. The hotel is ideally located to the cruise terminal which is just over a mile away. Shuttle service to cruise terminal is quick and easy. Must sign up for the shuttle before hand.Hotel was built in victorian style and has very nice furniture in the same style. Rooms are very nice and roomy. Being on a very busy street, The traffic noise was not noticeable at all. All in all a very good stay. Several great restaurants within walking distance.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you so much for your 5 Star review! All of us at the Best Western Plus San Pedro Hotel & Suites are happy to hear that you had a stay worth returning to. We are always pleased to hear when we have helped make our guests' cruise experience as streamlined as possible, and we appreciate your feedback. Thanks again for taking the time out of your day to give us your feedback, and we hope to see you in the future!

"Great hotel, terrible location"

3
04/04/2018

The hotel was great. The rooms were very cozy and clean, and the staff was great and very friendly. However, the location is just terrible. Gaffey St. is a very busy and noisy street, and you'll hear the police, ambulance and fire trucks sirens all day and night long. San Pedro is also a sketchy place to say the least. We decided to not go out at night after we saw some pretty scary stuff.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We appreciate you taking the time to write about your experience with us. We are happy to hear that you found our hotel and staff so hospitable and welcoming. However, we are sorry for the less than pleasant experience you had in the surrounding area. Thanks again for your review, and we hope you'll give the area another chance in the future!

"Great staff, great services."

5
04/04/2018

I travel at least 10 days per month so it is important to choose lodging that fits my needs. Best Western always meets or exceeds my expectations. Although there may be issues, they are quick to resolve them to my satisfaction.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your positive review! We here at the Best Western Plus San Pedro Hotel & Suites are happy to hear that almost everything was to your liking! Our staff members take pride in whatever capacity they serve at our location, and their hard work certainly pays off. Thank you again for your kind words, and we hope to see you again!

"great cruise location"

4
22/03/2018

This hotel is located close to the cruise terminal and offers a free shuttle to your cruise ship. Although an older hotel, it is in very good condition and a pleasant place to stay, either pre or post cruise.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your positive review! We are happy to hear that you had a satisfying stay at our location. We are always pleased to hear when we have helped make our guests' cruise experience as streamlined as possible, and we appreciate your feedback. Thanks again for taking the time out of your day to give us your feedback, and we hope to see you in the future!

"great expeirence! thanks emmelin!!!!"

5
14/03/2018

This place is great. I had an awesome welcoming by the manager Emmelin! she kept me up to date when the room was ready and check-in was super fast! no wonder shes the manager! some of the best customer service ive seen in a long time. Thank you Emmelin and Best Western! .

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jason, Thank you for your generous review! We are happy to hear that everything that you mentioned, whether it be the easy check in or customer service from Emmelin, was to your liking! Our staff members take pride in whatever capacity they serve at our location, and their hard work certainly pays off. Thank you again for your kind words, and we hope to see you again!

"We would definitely stay again"

4
05/03/2018

We had quick and friendly check in as soon as we arrived. This hotel looks old, I don't mean 1960s old, more like a 1930s style of hotel but it was built in 1982. The rooms are large with high ceilings, chandeliers, crown molding and large doors but they have been brought up to date with tiled bathrooms, modern air conditioning units and some nice furniture and beds. Our room had two queen beds, a desk, TV stand with drawers for clothes, a small fridge, and a good sized TV. The toilet and shower are in a room separate from the sink. There is a hair dryer, ironing board and iron. The shower was a little weak but there was plenty of hot water. Free wifi is available and, while not a perfect signal, it worked well for sending texts and emails. There is some street noise (our room was at the front of the hotel) but noise between rooms was non-existent. Breakfast (included with the room) was served in the lobby between 7 and 10. They have eggs, bacon, sausage, waffles, muffins, toast, oatmeal, cold cereals, yogurt, fruit, tea, coffee and juice. The reason we decided to stay at this hotel was because of its proximity to the San Pedro cruise terminal. It is no more than a 10-minute drive and the hotel does offer a shuttle service. The only drawback I can think of is that there was no in-room safe. Checking out was very fast.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your generous review! That you took the time out of your day to give us positive feedback on your stay, is greatly appreciated. We take pride in our unique style and charm, and are glad to hear that you enjoyed it as well. Guests often comment on our provided amenities, and we are happy that you enjoyed them as well. Thanks again for the feedback, and we hope to see you again soon!

"Extremely noisy "

1
04/03/2018

We booked a suite room for 3 nights before going on a cruise & 1 night on our return. The hotel has a lovely decor with some really wonderful pieces & the staff was good. The room looked quite lovely as well. However, the location is right at a stoplight on a very busy corner. We basically didn't sleep all night. Also, the pull-out sofa bed was truly horrible. They offered a complimentary cot, which wasn't much better. I ended up sleeping on the cot mattress, on top of the sofa bed mattress ON THE FLOOR. We were extremely disappointed & cancelled after our first night.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Cheryl, We are sorry that your stay with us did not meet your expectations. All feedback is valuable, especially negative when opportunities for improvement are uncovered. Because we are ranked 34th our of 357 hotels in Los Angeles by Trip Advisor, we are needless to say, dismayed by this. You deserved better as our guest. We would appreciate the opportunity to host you again, and make it up to you. We would place you in a more ideal location in the hotel. Again, we are all very sorry for this set of circumstances that led to an unsatisfactory experience.

"Good stay pre cruise"

4
03/03/2018

We stayed here for 2 days before a cruise. Clean and comfortable rooms. Our room was on the street side and we found it pretty noisy. Free shuttle to the cruise sheet but you need to book it when you register.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Anna, Thank you for your review! We are pleased that you had a satisfying stay at our location. We are happy to hear that the rooms' cleanliness and comfort were up to your standard, and are sorry to hear about the noise issues you experienced. Your feedback is appreciated, and we will do our best to address the issue. Thanks again for your review, and we hope to see you in the future!

"Great place to stay pre cruise"

4
17/02/2018

Was so surprised at how nice, clean and affordable this hotel was. I was a bit hesitant while pulling up as it's not a great area, but the minute we entered the lobby on the 2nd floor, I was happy we picked it and not something the cruise line suggested at double the price. Our room was very nice, comfortable bed. Pillows need to be changed though, pretty flat. Great morning breakfast. Nice people at the desk. A nice liquor store at the corner to get your wine to take on the ship (1 bottle per person on Princess). Uber's from LAX to hotel then Uber again to San Pedro Brewing Co. which was wonderful. Good Micro brews and great food. Service was great as well. I would suggest this hotel to anyone doing a cruise. Free shuttle to pier which is about a 10 minute drive. TIP: call hotel a day or two before arriving to get your primo time for the shuttle. They were extremely accommodating. Glad we picked this hotel. Will book it next time we go out of LAX

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your generous review! We are happy to hear that your stay at our location was even better than you expected. Our staff members always do their best to give our guests a pleasant experience, so we are glad you recognized their efforts! Guests often comment on the usefulness of our shuttle service, and we are pleased that it proved useful to you as well. Thanks again for taking the time to write this review, and we will be looking forward to seeing you again!

"Not The best visit"

3
04/02/2018

The hotel room was more than adequate, however we were lodged in a separate area away from the main hotel. We had to walk outside, up a hill and then pull our heavy suitcases up two flights of stairs. Do not stay in that part unless you have light bags. There is no elevator. If the security guard didn't help us we wouldn't have been able to do it. The breakfast was good with plenty of choices. The room was clean and large. Also we got in late and tried to book their shuttle to the cruise line which is complimentary and were told all times were taken. Now we have to pay for a cab. That was one of the factors for booking the hotel.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Kristiina, Thank you for your review and feedback. We are glad to hear that the hotel room suited your needs, but we are sorry to hear that you had some problems with your stay. We will take your viewpoints on the separate area of the hotel into consideration, and see what we can do to improve the difficulty of moving luggage around our location. We are also sorry to hear that the shuttle service did not work in your favor. As you can imagine, scheduling for all of our guests can be difficult, but we do our best to serve as many guests as we can. Thanks again for your feedback, it truly does help us out! And we hope you'll stay with us again.

"Perfect stay"

5
27/01/2018

I will get right to the point, great hotel with very nice front staff. Anything you needed they went out of their way to meet our expectations. Nice rooms and good sleep. I'm not sure if we were at the hotel at a slow time of the year but it was very quite at night which was very pleasant.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Your review made our day! We are happy to hear that you had such a pleasant time with us here at the Best Western Plus San Pedro Hotel & Suites. Our dedicated team will certainly appreciate your kind words! Thanks for your review, and we hope you'll stay with us again in 2018!

"One night stay before our cruise"

3
24/01/2018

We stay at Best Western hotels often so this was a no brainer. We arrived very early in the morning December 29th, 1:30 ish. The hotel knew we would be coming in late. We had 3 rooms reserved for 6 of us. We had to Uber from LAX to the hotel but we needed 2 Ubers. Two of the three rooms' occupants arrived 1st. The rooms were the same so we were told to choose two which we did. It had been a challenging evening traveling from Reno to LA so we were worn out. Upon entering our room, we realized it was not finished. Towels and pillowcases missing. I headed to the front desk where, surprisingly, I met our son who had the same issues. They had no duplicate rooms available. The gal at the desk was very apologetic, mentioning something about being short handed in housekeeping. Hopefully our dilemma was shared with the appropriate parties. Oddly enough, the third room was fine. We were disappointed and a little angry but we would give it a second chance.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Terri, Guest feedback is appreciated, especially in the areas that we have the power to improve upon. Regarding the rooms not being ready for you, I am sorry that happened. Ordinarily we perform quite well in the Housekeeping area, however being short-handed does happen from time to time, but we did let you and your group down; and you deserved better as our guest. We hope you can see to it to stay with us again where we can prove that your experience is an exception to our normal performance.

"Class Act..."

5
22/01/2018

This was a 2 nite stay, pre-cruise on Emerald Princess...selected due to very close to the cruise port...the property was previously a Holiday Inn; new mgmt. and staff along with upgrades and reno's...guest rooms are on the 3rd and 4th flrs...card access for security reasons. The location is a busy street so the back-side is much quieter...us-we were on the 4th flr, the suite was quite large, more than enough room for 2, the breakfasts were included and very tasty; located just off the lobby in the former (read as not open) bar area which is not a deal breaker; exit the hotel, turn left, cross the road and your closest liquor etc store. Overall, an excellent location for pre-cruise or when staying in the San Pedro area...would definitely stay here again...thx BW !

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Baj, Your review made our day! We are happy to hear that you had such a pleasant time with us here at the Best Western Plus San Pedro Hotel & Suites. Indeed, our convenient location, and unique style make us a great place to stay for the strategic traveler looking to make the most of their time. We certainly appreciate your kind words! Thanks for your review, that you consider us to be a 'class act' is what we work for!

"Pre cruise hotel"

4
17/01/2018

Stayed here as close to cruise port for San Pedro on Ruby Princess. Free shuttle to the ship. Neighbourhood was a bit sketchy but fine during the day. Hotel was very nice and the staff were very friendly. We arrived very early and had to wait for a room. Hotel kept our bags and we took an Uber to worlds largest Sketcher outlet store. Hotel upgraded us to a suite even though we stayed on points. Recommend as good pre cruise hotel

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to review your stay with us at the Best Western Plus San Pedro Hotel & Suites. Our dedicated team goes the extra mile to assure that our guests are well taken care of, and we're happy to hear you had a good experience with them. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. That you will recommend us to others is what we work for, thank you!

"Ready for a repeat"

5
09/01/2018

I just booked this hotel for the fourth time. It's my go to place before a cruise. I always find it clean,classy,with great customer service and a lovely breakfast. I'm always made to feel welcomed,am enthusiastically greeted and have any questions answered. The free shuttle to the port is a bonus.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The entire team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to, once again! Thanks for you compliments on our tasty breakfast offerings, our complimentary shuttle service, and especially the efforts of our dedicated staff! We hope you will continue to visit us. We greatly appreciate your recommendation, thank you!

"Great property, even better employees!"

5
09/01/2018

I've been staying at this hotel for years and I must say that it has definitely improved with new management and employees. Before it seemed like no one really cared about the property or the service but ever since Nick and now its most recent manager Gabriella took over things have really turned around like water into wine. You can tell that they really care about what they do and it shows with the attitude of the employees now too. The area is a bit rough for the city of San Pedro so I can see how this might deter some folks but as a cruise traveler and visiting old friends and family- walking inside the building is like walking into a completely different world. It seems like the new manager really cares about creating a welcoming atmosphere and place that feels comfortable and clean. I remember when it used to have a restaurant and bar which was very nice, I wish they would find a way to bring that back, but its obvious that they are doing the best they can with the property itself. It's conveniently located near the port for cruises and it's easy access from the freeway when visiting old friends and family. What more could you ask for?!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Darla, The dedicated team at the Best Western Plus San Pedro Hotel & Suites greatly appreciates your recommendation and kind words. Thanks for the shout-out for Gabriella and her dedicated staff; we will pass you sentiments on to the team. We hope you will stay with us once again in 2018!

"Great for cruise terminal access"

4
07/01/2018

we chose this hotel pre cruise and were delighted with the free shuttle and the complimentary parking and breakfast. the day prior to the cruise we visited Disneyland for the day and we were provided a bagged take out breakfast for the early morning drive.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a great stay! We appreciate your kind comments on our tasty breakfast offerings, as well as our complimentary shuttle service and parking. Our hard working staff greatly appreciates your kind words! We do hope you will visit us again in 2018!!

"What a beautiful hotel "

5
04/01/2018

First impressions count and when you come into the lobby of this hotel - you will be blown away. It's so quaint and charming and well decorated. The rooms are so big and comfortable. It's right on Gaffey St so close to the cruise terminal. Book ahead as the rooms get sold very quickly. Parking is available and free breakfast comes with the room. There ate plenty of restaurants and take away places around that you can walk to. If you are staying here and want great pizza - head up the road to Bonello's.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Lisa, Thank you so much for your review! We are glad to hear that you had such a pleasant time with us here at the Best Western Plus San Pedro Hotel & Suites. Indeed, our convenient location, and unique style make us a great place to stay for the strategic traveler looking to make the most of their time. We certainly appreciate your kind words! Thanks for your review, and we hope you'll stay with us again in 2018!

"Excellent service, breakfast, and shuttle to port"

5
04/01/2018

Front desk service was very nice. They accommodated us early for shuttle service to the pier as we were arriving very late that night. The room was very nice and clean, and the complimentary breakfast was amazing. Best we have had anywhere. The shuttle service was on time (actually early), and efficient.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The dedicated team at the Best Western Plus San Pedro Hotel & Suites greatly appreciates your recommendation and kind words. We are happy that you enjoyed your comfortable room, our convenient shuttle service, and our tasty breakfast offerings. Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. We hope you will stay with us again in 2018!

"Great Place To Stay For Los Angeles Cruise"

4
02/01/2018

We always stay at this hotel when we take cruise from Los Angeles. Hotel is close to cruise terminal, provides transportation to and from terminal, and has very friendly staff. We highly recommend this hotel.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Peter We are so pleased that you enjoyed your stay with us here at the Best Western Plus San Pedro Hotel & Suites. Our staff takes pride in the quality of stay our guests receive, and we're happy to hear you had a good experience with them. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. That you will highly recommend us makes our day!

"Very nice hotel"

5
19/12/2017

Nice clean hotel, free parking internet and breakfast puts this hotel over the ones near the LAX airport, cheaper, and better with more freebies and not as crowded.. only an easy 25 minute drive from LA. Ive been to LA 3 times this year and this was by far the best/easiest experience compared to the 2 other hotels i stayed at, not to mention, the room was just as good if not better than the other 2 higher end hotels I stayed at.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jeffrey, The team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to. Future guests will find your recommendations valuable, including your kind comments about our convenient location, tasty breakfast offerings, and the other complimentary amenities we offer. Our hard working staff greatly appreciates your kind words! We do hope you will visit us again!!

"Dump this dump"

1
18/12/2017

A very ancient hotel not even close to Best Western standards. If you are considering this hotel as an overnighter to catch a cruse ship in LA, just forget it. I would strongly advise BW to rid themselves of this very tired old hotel before anybody thinks this is the best they can do.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
We are sorry that you your stay with us did not meet your expectations. All feedback is valuable, even negative when opportunities for improvement are mentioned. Because we are ranked 30th our of 355 hotels in Los Angeles by Trip Advisor, we are needless to say, dismayed by your review. Again we are sorry that you were not happy with your stay.

"Over priced"

3
17/12/2017

I did not like hotel layout, Difficult to navigate maze like hallways. We will look for other hotel when in this area again. I felt this hotel was over priced but very nice for access the cruise terminal.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Steven, Thank you for your review and feedback. We are happy that you found our location very convenient, considering our close proximity to the cruise terminal. Guest feedback is appreciated, especially in the areas that we the power to improve upon. Regarding pricing, we can assure you that we are very competitive with comparable hotels in our area. We hope you can see to it to stay with us again.

"Great Stay every time"

5
03/12/2017

We are never disappointed in our stay at this Hotel. Employees are ALWAYS eager to help if necessary and the Hotel is always clean. The beds are so confortable and roomy. The breakfast is very apealing also .

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Tom, All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to, once again! We hope you will continue to visit us. We greatly appreciate your recommendation, thank you!

"Nice hotel, too bad about the location"

3
02/12/2017

We recently stayed 1 night pre-cruise. The hotel is not in the best neighbourhood and on top of that it's on a very busy noisy street corner. There are fast food restaurants close by but not much else restaurant wise. The exterior looks tired. Inside the hotel reflects it's heritage with high ceilings, crown mouldings and beautiful wooden doors. The room was large, clean & well appointed. The bed comfortable. If your room is on that VERY noisy corner, as was ours, well good luck trying to get any sleep. Breakfast was an experience. The hotel was likely at or almost at capacity with 2 cruise ships leaving. One would think the hotel would be prepared for a busy breakfast but .... When we got to breakfast there was no where to sit, no coffee, no juice, no bakery items. We were ready to leave & go else where when things finally got re-stocked. When we did get breakfast, it was quite good. particularly the raisin toast! We signed up for the cruise terminal shuttle when we checked in, and were happy with the service. We did not sail back to LA so did not need a return shuttle. We sat around the pool area which was very pleasant. The front desk staff were very friendly & helpful. Would I stay again - only if I was guaranteed a quiet room.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review and feedback. We are happy that you were pleased with key aspects of your stay. We strive for perfection and when we fall short, we are disappointed. Feedback like yours helps us bring great service to our guests, especially in areas that we have control over, such as our complimentary breakfast service; we will look into the circumstances that occurred the morning of your stay. Thanks again for your review and feedback, and we hope you'll give us another chance some day.

"Not so hot... well very hot"

2
30/11/2017

Hotel was not in a good area. There was lots of street noise. The a/c was out in the sitting area of our suite. It had been record heat that day we came in. Staff was unable to fix. Offered us another room. But that would have meant our friends had to change room to. They discounted our room by 10.00, this was not a far amount considering we walked into a room that was 77 degrees.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jeffrey, Thank you for your review and feedback. We strive for perfection and when we fall short, we are disappointed. You deserved better as our guest, and we apologize. Feedback like yours helps us bring great service to our guests, and we really appreciate it. The heating issue is your experienced is most unusual for us, it is unfortunate you were not able to accept the room change we offered you due to your friend's location in the hotel. Thanks again for your review and feedback, and we hope you'll give us another chance some day.

"Good and Friendly"

4
28/11/2017

Hotel was nicely decorated and the staff were very helpful. We left our car there for a week while we went on a cruise and it was less expensive then leaving at the boat parking. The breakfast was not too good. Road noise was an issue due to it being on a busy street.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Sandra, We are pleased to hear that you had a good pre-cruise stay with us at the Best Western Plus San Pedro Hotel & Suites. Guests often comment on the value of our parking package, and the hard work of our staff; we are glad that you did as well. We also appreciate the controllable opportunity for improvement you mentioned. We will address that with our team as well. Thanks again for your review, we hope to have the opportunity to host you again one day!

"Nice Stay"

4
27/11/2017

Stayed at this hotel with my brother and nephews prior to a cruise. The hotel is situated along a busy street with many restaurants and other amenities that the hotel may not have. Free breakfast. The hotel wifi was spotty and that was the only downside. Also, there were not temperature controls in the room which kind of got a little cold at night. Wish I had stayed longer because I definitely wanted to try a few of the restaurants along the street that the hotel is on (Gaffey St., I think). Everyone we encountered were pretty friendly. Would stay again.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to. We are glad that you enjoyed our ideal location and our staff took good care of you! We appreciate hearing about the opportunities for improvement as well, we will look into the wifi reach. That you would stay with us again makes our day!

"Could have been better"

3
27/11/2017

Could have been better. We have stayed there twice in the same year and a few of the issues we experienced the first time were still present the second time even after reporting them to management. It is a nice hotel for the San Pedro area, but the maintenance department is in dire need of attention.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear William, Thank you for your review and feedback. Guest feedback is appreciated, especially in the areas that we the power to improve upon. The General Manager would like to know more about the repeating issue your mentioned. If you don't mind could you email her at [email protected] We would really appreciate it!

"Pre cruise heaven"

5
19/11/2017

We like to get to the dock on time. We go the day before and stay at the San Pedro BW . Our car is parked under roof while we cruise and they take us to and from the cruise ship. On top of all this we get a good breakfast!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to by exceeding your expectations. Future guests will find your experience with recommendations valuable, including your kind comments about our tasty breakfast offering, any our covered parking area. Our hard working staff greatly appreciates your kind words! We do hope you will visit us again!!

"Very good stay"

4
19/11/2017

We stayed at this hotel before going on a cruise out from San Pedro with M/V Norwegian Sun. We had a very good stay. The room was spacious and had a view over the pool area. The only minus with the room were that the sink was not located in the bathroom but right outside the bathroom. All the staff was very polite, friendly and helpful. They also provided excellent shuttle service to the vessel. I would recommend reserving your place on the shuttle as soon as you arrive at the hotel as it seems like it's filled up pretty fast. The hotel is also near to the USS Iowa which was bonus. If I go on another cruise from San Pedro I would definitely stay there again Before I went on the cruise I heard someone complain about the neighborhood I didn't have any problems walking around the hotel in the evenings to buy beer or to grab a bite to eat

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
We are pleased to hear that you had such a pleasant pre-cruise stay with us, here at the Best Western Plus San Pedro Hotel & Suites. Guests often comment on our comfortable and spacious rooms, as well as our is=deal location. We are happy that you enjoyed those features as well. Thanks again for your review, we hope to have the opportunity to host you again one day!

"Failed for Park and Cruise"

3
17/11/2017

We elected to stay at this hotel because of the park and cruise program they offer. Rooms were spacious and clean and a plus for a small refrigerator. Coordination providing transportation to the pier was done well. We were placed on a list for a specific time to transport us. However, returning was a nightmare. We were told to call once we had our luggage and not before 9:00am. Our call was placed at that time and we were told we were number 7 inline and it would be approximately 40 to 45 minutes for a pickup. We noticed a group of 7 or 8 people next to us also waiting for a pickup from BW Plus. It would have taken several trips for them to be taken to the hotel and it looked as though it would be closer to an hour before we would have been picked up. Not a great way to end a cruise. We finally carried our luggage down to a taxi stand and was immediately placed in a taxi and away we went. The taxi driver even drove into the bottom level parking garage and helped unload our luggage and place in our vehicle. My suggestion is that you should not rely on a pickup back to this hotel upon debarkation from the cruise ship. Take a taxi!! One last comment – they only provide transportation for Princess and Norwegian Star. We did not know this when making the reservation and was only informed upon checkin. What would have happened if we were using Holland America or any other cruise line for that matter? Do we look for a hotel with cruise parking at the last minute?

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear PJ, Thank you for your review and feedback. We are happy that you were pleased with key aspect of your stay, but very sorry about the service on your return. The issue you mentioned is an area that we normally perform very well in, as you can see by our other guest reviews we receive. We strive for perfection and when we fall short, we are disappointed. You deserved better as our guest, and we apologize. Feedback like yours helps us bring great service to our guests, and we really appreciate it. We will internally review the circumstances you noted so they will not happen again. Thanks again for your review and feedback, and we hope you'll give us another chance some day.

"A great stay"

5
09/11/2017

Large rooms furnished with a couch which made tv watching so comfortable. The room also had a bar with refrigerator and coffee pot. It was quiet for sleeping. Breakfast was outstanding. They had an extra room for overflow in the breakfast room which really helped since it was a busy weekend.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Your review made our day! We are pleased that your stay with us at the Best Western Plus San Pedro Hotel & Suites exceeded your expectations. In addition, we are happy that our tasty complimentary breakfast was a hit! We hope you'll stay with us again!

"My Stay"

5
06/11/2017

This is one of the most incredible hotels in the US. Why you ask? First of all the amazing staff, they are all awesome, and treat you like a King. The second thing is the ambiance, and atmosphere of the hotel itself. It is one of the most unique hotels in the US due to the overall experience, but in particular some of the things that I stated previously, and also my favorite parts of the hotel itself, which are the bar, and dining area as well as the dining room. What makes these areas so noteworthy? There is a beautiful wooden bar that is unlike any other, and also the decor of everything else around the bar gives you that homey, comfy feeling. I could watch tv or read in that area all day, and with the bar, and kitchen soon to be open for guests, and the locals alike, this will be the most talked about area of the hotel, aside from the outstanding staff. If you visit the Los Angeles area, and want an incredible experience that you will soon not forget, then go visit my friends at this hotel, and tell them that "Von Wolf" sent you,and if you see a Hispanic looking male, with long black hair running around screaming about tacos, don't panic, it is just the author of this review himself. Have a great time in L.A. but make it truly memorable by staying at the Best Western Plus San Pedro, I promise that you will never forget it, and when you are out on that cruise in the pacific ocean or back home, wherever that may be, you will be thinking about us, and we will be waiting to welcome you back!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Your review made our day! The team at the Best Western Plus San Pedro Hotel & Suites is happy that we were able to offer you a stay worth returning to by exceeding your expectations. Future guests will find your experience with recommendations valuable. We are glad that you appreciated our unique decor and style. Our hard working staff greatly appreciates your kind words as well! Thank you!

"Best western review it's great"

5
31/10/2017

This was a great place to stay at. It was near the docks and bay. Bear restaurants bars and you saw the good side of the city. Front desk staff was amazing and accommodating. The rooms itself were great

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The dedicated team at the Best Western Plus San Pedro Hotel & Suites greatly appreciates your recommendation and kind words. We are happy that you enjoyed your comfortable room, our deal location, and unique style. Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. We hope you will stay with us again!

"Great hotel!"

5
30/10/2017

If you are cruising out of Los Angeles this is the perfect location to stay. We did the Park & Cruise package & were very pleased. Very nice rooms, helpful staff & great shuttle service. The breakfast provided was quite good. Everyone was helpful & pleasant.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Kathy, We are so pleased that you enjoyed your stay with us here at the Best Western Plus San Pedro Hotel & Suites. Our staff takes pride in the quality of stay our guests receive, and we're happy to hear you had a good experience with them. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. Thanks again for your review, and we hope you'll stay with us again!

"Great place to stay before cruise."

5
29/10/2017

I chose this because of the free shuttle to the cruise terminal. We came in a day early to visit the area before our cruise. Not only were we pleased with the hotel, but I cannot say enough nice things about the staff. The staff was friendly, went out of their way to help us and answered all our questions with a smile. We will definitely be staying here again and recommending to all our friends. Thanks Best Western for making our stay so pleasant.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Pam, Your review made our day! All of us at the Best Western Plus San Pedro Hotel & Suites appreciate it! Our staff takes pride in the quality of stay our guests receive, and we're happy to hear you had a good experience with them. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. Thanks again for your review, and we hope you'll stay with us again!

"great hotel before a cruise"

5
29/10/2017

stayed hear 2 nights fantastic hotel great beds and breakfast ,nice pool area to sit at night or during the day and i dont work for best western you may not be sure about this hotel from the picture but once inside you would think its a marriot only cheaper and safe area

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Scott, We are pleased that you were happy with your stay with us here at the Best Western Plus San Pedro Hotel & Suites, and that our tasty complimentary breakfast was a hit! We hope you'll stay with us again!

"Pleasantly surprised"

4
28/10/2017

I chose this hotel for its proximity - and shuttle to - the World Cruise Center and stayed 1 night before our cruise. This hotel has a grand, old school feel to it. I was especially impressed that the room has a chandelier (good lighting in a hotel room, imagine that), and I could open the windows a few inches. The room was clean, the bed very comfortable, and spacious. The pool and hot tub are on the 3rd floor, where you can almost forget you're in the middle of a big city. I really enjoyed my stay, and will stay here again.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your 5 Star review! We are pleased to hear that you had such a pleasant stay with us, here at the Best Western Plus San Pedro Hotel & Suites. Guests often comment on our comfortable and spacious rooms, as well as our unique style and decor. We are happy that you enjoyed those features as well. Thanks again for your review, that you will stay with us again makes our day!

"Wow, beautiful hotel! Stayed one night pre-cruise"

5
25/10/2017

We took UBER from LAX to this Best Western for a one night stay before our cruise out of San Pedro. The front desk staff was super friendly and welcoming. Upon check-in we learned we were upgraded to a suite. WOW! This room was absolutely gorgeous. Don't know how we won the "upgrade lotto" but it was appreciated! I read a tip on Trip Advisor to sign up for the port shuttle immediately upon check-in which we did. I think we checked in around 2:30 pm and there were still many open slots. The front desk staff explained our different dinner options including transportation to the more touristy part of town but we decided to stay close to the hotel. Walked a block or two up the street and got carry out from El Pollo Loco and stopped at the liquor store across the street and brought wine back to the room. Worked well for us. Breakfast was a little crowded because of all the cruisers staying at the hotel, but the breakfast attendant handled the rush very well. I can't emphasize enough how wonderful the employees were at this Best Western property. Professional and friendly every step of the way. If we had to offer a criticism, it would be the loud traffic outside our window. Gaffney is a very busy street (think motorcycles and ambulances), but we slept fine. This might not be the hotel closest to the port, but I wouldn't hesitate to stay there again and recommend it to others. An excellent stay.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to by exceeding your expectations. Future guests will find your experience with recommendations valuable. Our hard working staff greatly appreciates your kind words! That you would not hesitate to stay with us again makes our day! Thank you!

"Good location, close to cruise ship terminal."

4
23/10/2017

About a $60 cab ride from LAX, only $10 to cruise ship terminal. Great front desk staff, gave great advice regarding restaurants that deliver (for dinner), and let us use the breakfast room, utensils, etc for our meal. Assisted with taxi for trip to cruise ship. Would definitely stay again if cruise terminal was our destination

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Elizabeth, We are elated to hear that you had a pleasant stay with us here at the Best Western Plus San Pedro, and you found our location to be ideal! Our staff works hard to give our guests great service, and we all appreciate your compliments. That you would 'definitely' stay with us again makes our day!

"Convenient for cruisers"

5
22/10/2017

We drove up to San Pedro the night before our cruise, and had made arrangements to leave our car for the duration of our trip for a reasonable fee. Shaded parking and free shuttle (with a reservation at check-in) to the terminal made this hotel the most convenient in the area. The hotel itself was nice, and we used the gym before checkout. Gaffey street was a bit noisy as others have mentioned, but not too bad. The Gaffey Street Diner a couple of blocks away was a little charmer. Skip the fast food places and get a bite there.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Katherine, We are pleased that you enjoyed your stay with us here at the Best Western Plus San Pedro Hotel & Suites. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. Guests often comment on our convenient parking and our work-out facility, and we're pleased you enjoyed those features as well. Thanks again for your review, and we hope you'll stay with us again!

"Pre-Cruise"

5
19/10/2017

Pro: We stayed in the hotel the night before our cruise and it was a wise choice. The hotel is easy to get to and the rooms are nice with comfortable beds. The rate was reasonable as we had a double queen room that was spacious enough for four adults. The pool and hot tub areas were clean as well. In the morning there was a breakfast with waffles, eggs, bacon,sausage, cereals, yogurt, pastries and some fruit along with coffee, tea, milk or juice. The staff was extremely helpful with our needs!! Con: Nothing against the hotel at all. Note: They are a few miles from the cruise terminal and with construction in the terminal area, count on a good 15 minutes or so of driving. The con is strictly with the current terminal situation. Not sure if the hotel has a shuttle but that may be worth looking in to if you are going on a cruise.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear John, Thank you for your generous review! We are pleased to hear that you had such a pleasant stay with us, for a fair price, here at the Best Western Plus San Pedro Hotel & Suites. As you experienced, our staff takes great pride in the quality of stay our guests receive, and we'll be sure to pass your kind words along to them. They deserve the recognition! Guests often comment on our provided breakfast, our comfortable beds, and our pool and hottub area, and we are happy you enjoyed those features as well. Indeed, we do provide a shuttle service to the cruise lines. Thanks again for your review, and we hope you'll stay with us again!

"Beautiful Hotel, Friendly Staff"

5
19/10/2017

Beautiful place to stay, conveniently located to everywhere I needed to be. I came here for work, but if I'm ever in this area for vacation (or even work again) I'll definitely book this place. As much as I travel, it gets boring to see the typical scenery at hotels. The owners here have added so many things such as furniture, artwork, etc to make this place unique.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jessica, We are pleased that you enjoyed your stay with us here at the Best Western Plus San Pedro Hotel & Suites. Our staff takes pride in the quality of stay our guests receive, and we're happy to hear you had a good experience with them. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. Guests often comment on our updated interiors, and we're pleased you enjoyed those updates as well. Thanks again for your review, and we hope you'll stay with us again!

"Perfect for cruise passengers"

5
14/10/2017

This hotel is lovely, beautifully decorated with spacious rooms and outstanding service. Very comfortable, located just a stone's throw from the cruise terminal. They offer on-site covered parking and van service to the terminal and back again when you return at half the cost of parking at the terminal. Such a deal!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Joan, Thank you so much for your 5 Star recommendation! We are glad to hear that you had such a pleasant stay with us at the Best Western Plus San Pedro. We appreciate your kind shout-out for our unique style, ideal location and our parking/shuttle service. That you consider us to be "such a deal" makes our day! :-)

"Great place to start cruise vacation"

5
12/10/2017

I chose this hotel initially because they allow you to park your car while cruising. I have found it to be a very quality hotel, and recommend it to everyone I know who is cruising out of San Pedro. The only negative I would say is the pillows are a little small. Other than that ... perfect.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Edwin, The team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to, by exceeding your expectations. We hope you will visit us again. Your kind words made our day!

"Great place in San Pedro"

5
10/10/2017

The San Pedro Best Western offers a great value in an excellent location. Conveniently located a block from the end of the 110 freeway. Though Gaffey Street is busy, I didn't hear any road noise from the room. The staff was very accommodating.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear James, Thank you for your review! We are glad to hear that you had such a pleasant time with us here at the Best Western Plus San Pedro Hotel & Suites. Our staff works hard to give our guests great service, and we are happy that you had a good experience with them. Indeed, our convenient location makes us a great place to stay for the strategic traveler looking to make the most of their time. Thanks for your review, and we hope you'll stay with us again!

"ready for cruising"

5
08/10/2017

hotel is located close to the cruise terminal for Princess and Norwegian, 10 minute shuttle ride. staff friendly and helpful, fast food close but restaurants are not walking distance. facility is beautifully renovated within past 5 years.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your sterling review! We are pleased that you enjoyed your stay with us here at the Best Western Plus San Pedro Hotel & Suites. Our staff takes pride in the quality of stay our guests receive, and we're happy to hear you had a good experience with them. Indeed, our location makes us a convenient choice for those looking to travel on various cruise lines. Guests often comment on our updated interiors, and we're pleased you enjoyed those updates as well. Thanks again for your review, and we hope you'll stay with us again!

"Great hotel"

4
01/10/2017

Andy was extremely helpful with accommodating me and my guests, she wad also very polite and friendly. I did not expect the hotel lobby to look as beautiful as it did! Their breakfast is also pretty good.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
We are elated to hear that you had a pleasant stay with us here at the Best Western Plus San Pedro! Our staff, Andy included, works hard to give our guests great service, and we'll be sure to share your compliments. Thanks for the shout-out for our tasty, complimentary breakfasts as well! We hope you'll stay with us again!

"4-day stay at the Best Western Plus San Pedro"

4
30/09/2017

The young lady who checked us in (& checked us out as well) was courteous, friendly & helpful. The breakfast (which included scrambled eggs, sausage patties & bacon) was great. We only expected continental breakfast (cereal, pastry, coffee & maybe a fruit). Housekeeping service was good. Overall, the service was very good. Also the property looks like its well-maintained/regularly maintained and is clean including the parking lot.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Ed, All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to meet and exceed your expectations! Thanks for letting us know that you were comfortable here, and you enjoyed our tasty breakfast offerings! Most of all though, we appreciate the shout-out for our dedicated team, Maintenance and Housekeeping staffs included! We will pass your kind words on to them. We hope you will visit us again!

"Definitely returning."

5
29/09/2017

This BW is located close to Port' o Call. It was clean and well decorated. Room was spacious and roomy. It's not a very big hotel which made it very nice. Everything was in working order. No complaints. I would recommend this location.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to. We hope you will visit us again. We greatly appreciate your recommendation, thank you!

"great place to stay"

5
29/09/2017

everyone at the hotel was awesome and everything was way beyond my expectations of Best Western.... Had been booked at an Air BNB and it was not a good experience.... the staff here took care of us with no problems at all...

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Shawn, Thank you so much for your 5 Star recommendation! We are glad to hear that you had such a pleasant stay with us at the Best Western Plus San Pedro. We appreciate your kind shout-out to our dedicated team. That you had an 'awesome' experience with us makes our day!

"Great Staff, Location, Hotel"

5
22/09/2017

The front desk staff was very good at helping us check in, find local eateries, a post office, shuttling us to and from the cruise port, and everything else we needed. We were really grateful for the shuttle service and the free off street parking.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Melissa, Thank you for your kind words! We are happy to hear that you had a pleasant stay with us here at the Best Western Plus San Pedro! Our staff works hard to give our guests great service, and we'll be sure to share your compliment with our shuttle drivers as well as the rest of our team. Thanks again for your review, and we hope you'll stay with us again!

"Good hotel in a bad location"

3
20/09/2017

Sorry, but this hotel is in a bad location. Noisy streets, and vagrants in, and around the inside and outside parking areas. Pot smoking individuals in the indoor parking lot. Individuals malingering all night in the outside parking lot.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear James, Thank you for your review and feedback. All guest feedback is appreciated, especially in the areas that we the power to improve upon. Again, thank you for your review, and we hope you'll stay with us again.

"Great service"

5
16/09/2017

It's the little things that you don't expect that make a place stand out. I arrived much later than planned due to a frustrating problem so I was a bit out of sorts. The front desk clerk was so pleasant and helpful that my mood took a 180. She was just what I needed. I had to check out early and had the exact same experience with the morning clerk! I don't know if this hotel hires for service or trains for service or just got really lucky but I love it! Thank you!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Priscilla, The team at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to. We certainly appreciate the shout-out for our dedicated staff! We will pass your kind words on to them. We hope you will visit us again. Your kind words made our day!

"San Pedro better hotel stay"

4
13/09/2017

This is a remodeled older hotel, in which Best Western has done a delightful job. The décor is very antique, and modern combined. Well managed, staff very helpful. Breakfast was good. I did have a problem with the hardness of the bed, but then that's just me. It is a bit noisy, as the hotel is right on the main traffic street.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Pamela, The dedicated team at the Best Western Plus San Pedro Hotel & Suites greatly appreciate your recommendation and kind words. We are happy that you enjoyed our comfortable room, unique style, and tasty breakfast offerings. Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. We hope you will stay with us again!

"Hidden Gem!"

5
11/09/2017

The hotel reminds you of an old Victorian building/greatly priced.. The stay was very nice - room smelled really nice and was clean. The staff was professional and helpful - hassle free check in and check out. The (free) breakfast was a great - my favorite was the make your own homemade waffles. Also, the hotel was not crowded and felt like a small bed and breakfast.It was my 22nd wedding anniversary and I highly recommend this hotel and I would absolutely stay there again.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to meet and exceed your expectations! Thanks for letting us know that you were comfortable here, and you enjoyed our tasty breakfast offerings! Most of all though, we appreciate the shout-out for our dedicated staff! We will pass your kind words on to them. That you will recommend, and would return to us makes our day!

"Great Stay"

5
01/09/2017

Hotel looks great, all the staff were awesome. The only complaint was that the internet was very slow in our room. The breakfast was what you would expect. Not too many choices. The staff were so helpful with everything.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear David, The team at the Best Western Plus San Pedro Hotel & Suites is elated that we were able to offer you a stay worth returning to. Thanks for letting us know that you were comfortable here. Most of all though, we appreciate the shout-out for our dedicated staff. We will pass your kind words on to them. We also appreciate the opportunity you mentioned regarding the wifi speed; we know how important that is to guests and we will look into your comment. Thanks for letting us know! We hope you will visit us again!

"Great stay"

5
28/08/2017

This is a great place, and great service. We will be back for sure since everything was so wonderful. Bed was very comfy and cozy. The pool and spa was down for maintenance was our only sad moment. We can't wait to come back. The weather was incredible so the hotel outdid themselves on that one!!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Karyn, Thank you so much for your 5 Star recommendation! We are glad to hear that you had such a pleasant stay with us at the Best Western Plus San Pedro. Guests often have good things to say about our in room comfort and amenities, and we are happy that you did as well! We look forward to your next visit with us, when you will be able to enjoy our pool and spa. That you 'can't wait to come back' makes our day!

"Friendly welcome"

4
25/08/2017

Our stay was very pleasant - staff were very friendly and helpful. Our air conditioning unit didn't appear to be working and there was no remote. Someone very quickly came through and assisted us (and although we didn't have a remote the unit was set perfectly for us). The rooms were large and well appointed and very comfortable overall. The pool desk was pleasant and was a perfect spot for our take-out dinner. There was a self-service laundry and the front-desk assisted where they could with quarters to go in the machines.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are glad to hear that you had a pleasant stay with us. As you experienced, our staff works hard to give our guests great service, and we are pleased to hear that you had a good experience with them. Guests often comment on our well furnished and spacious rooms, and we are happy that you appreciated that aspect of our location as well. Thanks again for your review and feedback, and we hope you'll stay with us again!

"Beautiful Hotel"

5
24/08/2017

Rooms were fresh & clean. Tall ceilings & doors from its Victorian beginnings. Beds comfy. Breakfast had freshly cooked eggs - not frozen & reheated. (Lots of oatmeal fixings although oatmeal container was depleted & rather than request some, I moved onto the eggs.) Pool & hot tub were not working. ATM in lobby which was very convenient & felt safer than one in city. Popcorn & microwave in lobby. Could have used it last night but I didn't check us in. You need a room key to get to 3rd & 4th floors. Has a bar w/beers on tap in lobby, although we didn't see it until next morning.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Sadie, The entire team at the Best Western Plus San Pedro Hotel & Suites greatly appreciates your 5 Star review and kind words. Future guests will find your recommendations valuable. We are happy that you enjoyed our comfortable room and tasty breakfast offerings. We do hope you will stay with us again!

"Well-Located Suites Hotel"

4
13/08/2017

PRO"s: Plenty of restaurants within walking distance. An easy drive to shopping, etc. Suites with microwave, refrigerator are very useful. CON's: Lot's of traffic noise from the intersection of Gaffey St. and 1st St. The complimentary breakfast is from 7am-10am, which is useless for business travelers who need to start their day early. The WIFI signal in the room (4th floor) is so weak, that internet access in practically non-existent.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Scott, Thank you for your review and feedback. We are happy that key parts of your stay met your expectations, including our ideal location as well as the amenities we offer. All feedback is appreciated, especially inn the areas that we the power to improve on, so we appreciate it. We will review the timing our our complimentary breakfasts as well as the internet strength on the 4th floor. Again, thank you for your review, and we hope you'll stay with us again.

"Reasonable overnight cruise hotel"

3
07/08/2017

Stayed one nite as we had a cruise the next day, great location for the cruise port but the area is a bit sketchy and not many restaurants nearby, but there is a grocery & liquor store close for all your cruise supplies! Staff are friendly and the free breakfast was pretty good.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review and feedback. We are happy that key parts of your stay met your expectations, including our convenient location, and our hard working staff. All feedback is appreciated, especially inn the areas that we the power to improve on, so we appreciate it. Again, thank you for your review, and we hope you'll stay with us again.

"Harbor City CA."

4
06/08/2017

Very nice hotel in appearance. Staff very friendly. Room nice. Bed was acceptable. Air conditioning worked well. Breakfast was good however the orange juice was not even of the "made from concentrate" variety. Pretty poor offering there. Coffee was very good. Eggs and sausage was ok. Check out was a breeze. Our rom had a broken remote control which was quickly replaced and programmed.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Joel, All of us at the Best Western Plus San Pedro Hotel & Suites greatly appreciate recommendation and kind words. We are happy that you enjoyed our comfortable room and tasty breakfast offerings. Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. We hope you will stay with us again!

"Fantastic hotel staff and a great stay!"

5
05/08/2017

This hotel is a cute little boutique hotel with a great full breakfast, and an amazing staff! Andrea and Eric are both fantastic ~ If you have the pleasure of encountering them, you will be having a great day! :)

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to. Thanks for letting us know that you were comfortable here, and you enjoyed our tasty breakfast offerings! Most of all though, we appreciate the shout-out for our dedicated staff, Andrea and Eric included! We will pass your kind words on to them. We hope you will visit us again!

"California"

3
04/08/2017

Property is old and renovated but Odors in the room. stay on top floor, structure is old you can hear people walking on top floor. Very disturbing. Location is good off the freeway and close to the ocean.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Zane, Thank you for your review and feedback. We are happy that key parts of your stay met your expectations, including our ideal location. All feedback is appreciated, especially inn the areas that we the power to improve on, so we appreciate it. Again, thank you for your review, and we hope you'll stay with us again.

"Not as advertised..."

1
04/08/2017

This hotel does not offer the amenities it reports. No restaurant, no bar, internet only works in a few room, poor attention to the breakfast, smells, elevators don't work half the time, poor employee attitude if you report an issue, poor customer attention. Business center is anything but business. Incredible issue with security on the computers. Not able to use the computer for anything but printing e-mails and boarding passes. I will never stay here again,

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jennifer, Thank you for your review and feedback. We are very sorry that you were not happy with your stay. The issues you mentioned are areas that we normally perform very well in, as you can see by most of our other guest reviews we receive. We strive for perfection and when we fall short, we are disappointed. You deserved better as our guest, and we apologize. Feedback like yours helps us bring great service to our guests, and we really appreciate it. We will internally review the circumstances you noted so they will not happen again. Thanks again for your review and feedback, and we hope you'll give us another chance someday.

"Fantastic stay"

5
02/08/2017

Great place to stay. Clean, helpful staff, quiet. Neighborhood is a bit busy but great place to stay. Breakfast was delicious. I would stay there again. If you are going to be going to LA make sure u plan for at least an hr drive.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Vanessa, All of us at the Best Western Plus San Pedro Hotel & Suites greatly appreciate your 5 Star recommendation and kind words. We are happy that you enjoyed our comfortable room and tasty breakfast offerings. Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. We hope you will stay with us again!

"Good Deal, Very Clean & Excellent Staff"

4
02/08/2017

We stayed 3 nights for a wedding up the road and I was pleased by the cleanliness of the hotel lobby and rooms, the price was great for the area and I was pleasantly surprised by how great the staff was!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jana, Thank you for your kind words! We are happy to hear that you had a pleasant stay with us here at the Best Western Plus San Pedro, during your 3 nights with us! Our staff works hard to give our guests great service, and we'll be sure to share your compliment with them. Thanks again for your review, and we hope you'll stay with us again!

"Very clean and comfortable"

5
02/08/2017

Excellent beds, breakfast, and SERVICE. A pleasant oasis in a somewhat iffy neighborhood. Quiet and comfortable. Close to the bay area, USS Iowa, shops, and a free trolley to take you around the waterfront area.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites are happy that we were able to offer you a stay worth returning to. Thanks for letting us know that you were comfortable here, and our location was ideal for you! Most of all though, we appreciate the shout-out for our dedicated staff; we will pass your kind words on to them. We hope you will visit us again!

"GREAT Hospitality Staff"

3
01/08/2017

If I compared this to a Hampton Inn, I would rate it 1 level below a Hampton Inn, The Hospitality Staff (Desk) were excellent (very helpful and friendly). House keeping folks were friendly and helpful. Breakfast area and pool area were decent. Similar to Hampton Inn, but maybe just a step below in terms of appearance, setup and keeping up with items (milk, Coffee, utensils). If STREET side, lots of sirens in middle of night, but that area is not best in SOCAL. ** We agreed, we'd stay there again if we were in the area (and a Hampton close by were not available)

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear James, Thank you for your review and feedback. We are happy that key parts of your stay met your expectations, especially the work of our dedicated team. All feedback is appreciated, especially inn the areas that we the power to improve on, so we appreciate it. Again, thank you for your review, and we hope you'll stay with us again.

"Excellent"

5
28/07/2017

Extremely clean rooms. Very friendly staff. My only complaint is the bacon is paper thin at breakfast. I would also like to see potatoes, or cantelope or Melons on the menu. I give the hotel an overall 10

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review and feedback; we appreciate your words of praise, especially for our hard working staff. Feedback like yours helps us bring great service to our guests, and we really appreciate it; we have noted your comment on our breakfast. That you consider us a "10" overall makes our day! We would love the opportunity to host you again in the future.

"Nice stay"

4
27/07/2017

Very good hotel, large and clean rooms. Location is far from main city, but close to Long beach. Breakfast is good but same everyday. Wifi was working terrible during my stay. Staff apologized but couldn't do anything. They have nice outdoor pool.

"Home away from home"

5
25/07/2017

This hotel is amassing I will recommend to anybody out there and family and friends too, I bet you will feel like at your own house, It just great. I am planning my next family vacation at the end of this year and I look forward to stay again at this hotel.

"Nice place to stay"

4
25/07/2017

San Pedro is a decent place to stay in LA area. very close to the 110 freeway and in a good neighborhood. Very close to Long Beach and the sea Port. Bed was comfortable and rooms were clean. A bit older of a motel, but kept up nicely. Breakfast was not great but there is a McDonalds a block away. I might stay here again if in the area. Price was average, front desk service was excellent.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Rodney, We are glad to hear about your experience with us here at the Best Western Plus San Pedro Hotel & Suites. Thanks for mentioning our convenient location, we appreciate that. Our staff takes great care in making sure our guests are well taken care of. We we will be sure to share your kind words with them, they deserve the recognition! We do hope you will stay with us again.

"Great Stay"

5
25/07/2017

Our overall stay went very well- there's really nothing negative to say about this hotel. It was easy to find, located strategically for any trips north or south, close to Cabrillo beach, the San Pedro dock for cruises and you can easily visit Long Beach and LA attractions. We would rank customer service on the top of the list, and cleanliness next.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Aima, The entire team at the Best Western Plus San Pedro Hotel & Suites is elated that we were able to offer you a stay worth coming back to. We are happy that you were comfortable here, and our location was ideal for you! Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. We would love the opportunity to host you again in the future!

"Vacation"

5
19/07/2017

This is our second time staying at this Best Western. Staff is wonderful! Hotel is clean and breakfast is amazing! Outdoor pool and exercise room for those that want it. Within walking distance of downtown, restaurants, fast food, drug store etc.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The entire team at the Best Western Plus San Pedro Hotel & Suites is happy that we were able to offer you a stay worth coming back to! We are glad that you enjoyed our comfortable room, tasty breakfast fare, and our ideal location as well. We hope you will stay with for a third time!

"Clean, comfortable, friendly and helpful staff."

5
17/07/2017

Great experience at this hotel - quick and friendly check-in, staff went above and beyond to make sure we were well taken care of. Would recommend. The gym looked well appointed, breakfast was included, and even though there was not a bar in the hotel, they still provided us wine glasses when we asked. Also, when we had trouble getting in the room with our key cards, a hotel employee helped us and we didn't have to go back downstairs. Lots of character also - beautiful old building.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites appreciate your kind words. We are happy that you enjoyed the 'character' of our hotel our work-out facilities, as well as our complimentary breakfast offerings. Most of all though, thanks for recognizing our dedicated team; we will pass your compliments on to them. We hope to have the opportunity to host you again in the future!

"Go Somewhere Else!"

2
10/07/2017

The rooms are outdated, the breakfast is HORRIBLE and there wasn't anybody there to bring extra plates when they ran out, the AC drips on the carpet in multiple rooms. For the price of this room, we could have stayed in a much better hotel. We were here for a wedding. This hotel sold out because the wedding party stayed there so my niece got a room at a different hotel for significantly cheaper and hers was stunning.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review and feedback. We are very sorry that you were not happy with your stay. The issues you mentioned including our complimentary breakfasts are areas that we normally perform very well in. We strive for perfection and when we fall short, we are disappointed. You deserved better as our guest, and we apologize. Feedback like yours helps us bring great service to our guests, and we really appreciate it. We will internally review the circumstances you noted so they will not happen again. Thanks again for your review and feedback, and we hope you'll give us another chance someday.

"Beautiful hotel"

5
09/07/2017

We were very surprised with this hotel. Very clean, nice decoration, excellent breakfast and very friendly staff. I would highly recommend this place. It is very close to the San Pedro pier, they also offer shuttle service.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your generous review! We are happy to hear that you had a pleasant stay with us here at the Best Western Plus San Pedro, and that we exceeded your expectations! Our breakfast and shuttle teams included, along with the rest of our staff work hard to give our guests great service, and we'll be sure to share your kind words. Thanks again for your review, and we hope you'll stay with us again!

"Quick Trip"

4
08/07/2017

I stayed here for one night on July 6th. It was a last minute booking. Jocelyn checked us in. The check in process was smooth and quick. I got the mini suite, which was very inexpensive but very clean. I was impressed for the price, and very comfortable. The breakfast was also a plus. I will definitely stay here again!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Haleigh, We are very happy that we were able to provide you with a stay worth coming back to here at the Best Western Plus San Pedro Hotel & Suites. Reviews like yours are what we work for, and we are thankful of your kind words. Thanks for the shout-out for Jocelyn; we do our best to provide a great experience for our guests, and it always makes us happy to hear that we have delivered. That you will 'definitely' stay with us again makes our day!

"a Good Place to Stay"

5
06/07/2017

We checked-in late a night. The staff was very warm and helpful. The room was large and very clean. The bed was very comfortable. The hotel was centrally located in San Pedro. Parking was easy. I'd stay in this hotel again.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Steven, The entire team at the Best Western Plus San Pedro Hotel & Suites is elated that we were able to offer you a stay worth coming back to. We are happy that you were comfortable here, and our location and parking were convenient for you. Most of all though, thanks for the shout-out for our dedicated staff; we will pass you sentiments on to them. That you would return to us makes our day!!

"Great Place to Stay"

4
06/07/2017

Friendly staff and close to everything! Breakfast is provided everyday. It's not just your cereal and fruit. They actually had eggs,bacon,sausage and more. The staff is very friendly and accommodating. We'd stay here again.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
We are so glad to hear about your experience with us here at the Best Western Plus San Pedro Hotel & Suites. Indeed, our staff takes great care in making sure our guests are well taken care of. We we will be sure to share your kind words with them, including your kind comment on our complimentary breakfasts; they deserve the recognition! We look forward to you next stay with us, and thanks again for your review!

"Bed and breakfast style Best Western."

5
05/07/2017

This hotel has beautiful decor, spacious rooms, and delicious breakfast. Rooms had high ceilings, and were very clean. I enjoyed the free WiFi, pool, and hot tub. This hotel feels more like a bed and breakfast rather than an ordinary hotel.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Marie, All of us at the Best Western Plus San Pedro Hotel & Suites are elated by your review and that we were able to offer you a stay worth coming back to! We are happy that you enjoyed our comfortable room, tasty breakfast fare, along with the other amenities we offer. We hope you will stay with us again!

"Great Hotel, Great Service, Great Stay!"

5
05/07/2017

Definitely a hotel to consider when in San Pedro. It is in a perfect location. The hotel is beautifully decorated. Such great service from the people at the front desk. Our room was nice and clean. Very comfortable beds. We had a pleasant stay. Yes, a bit pricey, but definitely worth it!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Jocelyn, All of us at the Best Western Plus San Pedro Hotel & Suites are elated by your 5 Star recommendation and kind words. We are happy that you enjoyed our ideal location as well as our unique decor. Most of all though, thanks for recognizing our dedicated staff; we will pass you sentiments on to them. That you felt your stay was 'definitely worth it' makes our day!

"San Pedro Hotel"

4
04/07/2017

Good service, reasonable location, good value, helpful staff, easy parking. Easy access from freeway/airport. Easy access to Long Beach. Friendly staff. Easy checkin/checkout. Overall very good experience

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review and kind words! We are happy to hear that you had such a pleasant stay with us here at the Best Western Plus San Pedro Hotel & Suites. Guests often appreciate our ideal location, and our ample parking; we are pleased that you enjoyed those features as well. Our staff works hard to give our guests great service, and we will be sure to pass your kind words along to them. We hope to have the opportunity to host you again.

"Very nice stay"

5
28/06/2017

We had a pleasant, comfortable stay at this best western. Very friendly and helpful staff, clean room, and a good breakfast. They were accommodating when we wanted to extend our stay, and flexible around checking out.

"A Typical Best Western"

4
24/06/2017

This Best Western's decor appeared to be early 1900's. It took a bit of getting use to. However the hotel was very clean and the beds were comfortable. The staff were helpful when asked. The breakfast was the typical one with the usual choices. I'm not sure how eggs can be cooked so dry-a pet peeve of mine at most of the hotels-but they were overcooked here also. The already prepared oatmeal was a treat. The pool is an added feature. It was clean as was the hot tub. The exercise equipment was in working order, a real plus. Overall this was a pleasant experience and we would stay here again. We select Best Western as it is one of the more reliable chains.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear George, Thank you for your review and kind words! We are happy to hear that you had a pleasant stay with us here at the Best Western Plus San Pedro Hotel & Suites. Guests often appreciate our amenities and comfortable rooms, we are pleased that you did as well. Our staff works hard to give our guests great service, and we will be sure to pass your kind words along to them. Thank you for your loyalty to Best Western; that you would return to us makes our day!

"Old school charm"

5
21/06/2017

Have stayed here off and on since 2008. This site has been upgraded with new drapes, carpet, TV's, Coffee Maker, bathroom items etc. Enjoy staying here over other over higher end hotels as this has a unique feel with the high ceilings and new decor.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Kevin, Thank you for your 5 Star Review! We are glad to hear that you had such a pleasant stay with us here at the Best Western Plus San Pedro Hotel & Suites. Indeed, we really appreciate your recognition of the amenities we offer, and are so glad they were valuable to you. Thanks again for your review and recommendation! That you have been a loyal guest since 2008 makes our day!

"An ok experience.."

3
06/06/2017

Hotel had a nice appearance, but was in need of some maintaining. It felt a bit out of place in the surroundings, as it is in a slightly more run down area of town. The breakfast was underwhelming, but not bad. The room was fairly comfortable, however there was a strong smell of harsh cleaning chemicals. It was quiet, which was nice. The few staff members we crossed paths with were nice, although the front staff could use some help in the professionalism department. Overall not a bad experience, but I guess from the look of the pictures and reading the reviews before our stay, we had expected a little more of a luxurious/leisurely feel to our weekend vacation

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Lauren, Thank you for your review and feedback. We are happy that key parts of your stay met your expectations. All feedback is appreciated, especially inn the areas that we the power to improve on, so we appreciate it. Again, thank you for your review, and we hope you'll give us another try someday.

"May 31st 2017"

5
06/06/2017

The town doesnt look the best, but this hotel was great. Walking in the hotel was very clean safe had to have a key to get up to your rooms. Delivery could have more options. The pizza they have for delivery was over priced and not that great.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites greatly appreciate your 5 Star recommendation. We are happy that you enjoyed our comfortable, clean and safe environment. We hope you will stay with us again!

"Best Western Plus San Pedro"

3
24/05/2017

The staff was friendly and helpful. The breakfast was absolutely wonderful and offered a wide variety. My only recommendation would be more comfortable beds. The hotel was very clean. Overall, a good experience.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Rebecca, Thank you for your review and recommendation! We are happy that you enjoyed your stay. We appreciate your shout out for our tasty breakfast offerings, and most of all for our dedicated team! Thanks for the opportunity for improvement you mentioned regarding our beds; many guests comment on their comfort, but it is a mater of preference. We will mention it at our next management meeting regardless. We appreciate your feedback. We would love to host you again in the future!

"Nice place to stay in San Pedro"

4
20/05/2017

For the price, you really can't beat the Best Western Plus San Pedro. I stay one night because of business in the harbor. The staff was professional and friendly and answered my questions when I checked in. I was in room 102, which is located behind the main building in a separate, two story buildings with 4 units. Fine for a family or a single guy, but I would not feel comfortable with my sister staying away from the main building by herself. So, if you're a woman traveling alone, make sure you don't stay in this building The room was large, with a separate office space off the bedroom. The bed was really comfortable and the room, and bathroom, were immaculate. Breakfast was hot and plentiful. There are convenience stores within walking distance as well as a few restaurants.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are happy that you enjoyed your stay. Our staff takes pride in the quality of service provided to our guests, and we will be sure to share your kind words with them. We also appreciate your feedback on our convenient location and our tasty breakfast offerings as well! Regarding where to stay in the hotel, I just want to assure you that the safety of our guests is our number one concern, in all areas of the property. We hope you will visit us again!

"Fabulous Place to stay!"

5
19/05/2017

The staff was awesome and rooms were very clean and comfortable. The breakfast was very good and plenty to go around. It was a convenient easy place to get in and around. The décor was adorable and well kept. We will definitely be coming back for a visit when were in the area again!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your highest review and kind words! We are happy to hear that you had such a pleasant stay with us here at the Best Western Plus San Pedro Hotel & Suites. Guests often appreciate our amenities and comfortable rooms, and our tasty breakfast offerings; we are pleased that you enjoyed those features as well. Our staff works hard to give our guests great service, and we will be sure to pass your kind words along to them. That you will 'definitely' return to us makes our day!

"Great hotel especially for the price"

5
18/05/2017

Best hotel you can get in the LA area for the money. Great hot breakfast with waffles, eggs, sausage/bacon, yogurt, cereal, hot oatmeal and fruit. It's in a nice area in San Pedro and is right off the interstate to get to LA in 15 minutes. Room was very clean with nice shower heads.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thanks you so much for your highest review of the Best Western Plus San Pedro Hotel & Suites. We are happy that you enjoyed your stay with us, and thank you for recognizing our ideal location along with our tasty, complimentary breakfast offerings. That you felt we are "the "best hotel in LA for the money" makes our day! We hope you will stay with us again!

"Best of Best Western"

5
17/05/2017

Super Awesome - ever need was exceeded - a hidden gem!!!! The staff was very helpful with our calls about local restaurants and our need for an early room!! Trying to giver these guys an awesome review and Trip advisor wants to be difficult. Next time put a character counter

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Tim, Wow, praise does not net much higher than this! We are pleased to hear that you enjoyed staying with us here at the Best Western Plus San Pedro. Our staff takes great pride in the quality of service provided to our guests, and we are happy you appreciated their efforts. Thanks again for your review; that you consider us a "hidden gem" makes our day! We hope to see you again in the future!

"Best Western San Pedro"

4
16/05/2017

Great hotel, free shuttle and complimentary breakfast. Quirky and funky architecture with modern conveniences. Staff super friendly. Less than 10 minutes from the cruise ship ports. Reasonably priced.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Gabi, Thank you so much for your recommendation! All us here at the Best Western Plus San Pedro are happy that you enjoyed your stay with us, and we were able to offer you a stay worth coming back to. We appreciate you recognizing our ideal location near the cruise ship ports, as well as the the work of our dedicated team! We will pass your kind words on to them. Thanks again for your review, and we hope you'll stay with us again

"Room was nasty"

1
15/05/2017

We got to our room first day notice at the wall plugs are off-the-wall and then the room smelled like Pee also the toilet didn't work We called the front desk to fix the wall place and then later we realize that that's why that didn't work so we had a call again they switched us rooms at the next room the air didn't work so we had to sleep with the windows open and The room was next to the pool but there was people going in and out of the pool from like two in the morning to six at the staff didn't do anything about it so we were woken up all through the night

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review and feedback. The experience that you had with us were most unusual; however, you deserved better as our guest, and we apologize. Feedback like yours helps us bring great service to our guests, and we really appreciate it. We will internally review the circumstances you noted so they will not happen again. Thanks again for your review and feedback, and we hope you'll give us another chance someday.

"Good Stay"

5
14/05/2017

I was very impressed with the hotel as a whole. I really liked the decor. The staff was friendly and helpful. It's located in the heart of San Pedro, so it was closed to a lot of things I was going to be at. It has a nice pool and workout room. And very comfortable beds!!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Pattia, All of us at the Best Western Plus San Pedro Hotel & Suites thank you so much for your recommendation! We are happy to hear that you a stay with us worth coming back to. We appreciate your compliments on our ideal location, comfortable beds, our pool / workout room, and above all our dedicated team. We will pass you compliments on to the team. We would like the opportunity to host you again in the future!

"Will not stay in a BW again"

2
09/05/2017

Staff did not care that our HVAC unit would not work. We called several times to fix it with no results (admitted that it's broken). They did not have a solution or offer compensation. In addition, my wife asked for a microwave (additional cost is ok) and to use a freezer to store her breast milk. Both requests were rejected. The whole place was old and in a terrible neighborhood. Surrounded by gas stations and fast food. Furniture had stains on it. I have no idea how it has a 4 star review on trip advisor. I have never seen a hotel that did not care about their guests as much as this one.

"1980s climate control in room"

1
08/05/2017

We stayed at this hotel for 2 nights to attend a wedding in nearby Palos verdes. The hotel is in an older neighborhood surrounded by gas stations and fast food. However, the main issue was the heat/AC unit in our room. The automatic climate control did not regulate the temperature at all! We were there on a cooler weekend. If we turned the unit off, our room would be 50 deg, too cold and if we turned on the heat it would get up to 92 degrees. Also it made a very loud noise when running. We had the maintenance man come look at it twice and he simply said it was a very old unit and there was nothing he could do. The front desk was unable to give us another room and did nothing to be accommodating. I would not recommend this hotel.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Amy, Thank you for your review! I am sorry that the room temperature was not right an we were not able to mitigate the situation. Normally our guests are happy with their room temperature; however, you deserved better as our guest, We will mention your experience at our next management meeting. We appreciate your feedback. We hope you can see to it to give us another try some day.

"Great Value"

4
06/05/2017

I sayed here one night. The service was good and the value was great compared to other hotels in the area. I was offered a late checkout, free parking, and free continental breakfast. The breakfast selection could have been better though.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Javier, Thank you for your review and recommendation! We are happy that you enjoyed your stay and consider our hotel to be a 'great value'!. Thanks for the opportunities for improvement you mentioned regarding the breakfast selections as well. We will mention it at our next management meeting. We appreciate your feedback. We would love to host you again in the future!

"Acommodating"

5
05/05/2017

We were 4 families traveling to San Pedro for my sister's burial. We all stayed at this Best Western. The manager and his staff went out of their way to accommodate our special needs. The restaurant was closed, but he offered the area where breakfast was served to be used by us for a get together after the burial. His staff made fresh coffee just for our afternoon gathering, restocking the drink station completely. They also reduced our room rates. The rooms were large, clean and comfortable. The rooms near the road were a little noisy at night. We needed instruction on how to work the thermostat as it was a little unusual. The breakfast good, the gym small but still gave us a chance to work out. I found the unique decor of the hotel appealing and the breakfast/ bar area attractive. Mostly, I thought the staff was outstanding in their consideration of us.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
The entire team at the Best Western Plus San Pedro appreciates your kind words! Once again, we are sorry for your loss. Everyone from Nick our General Manager to our entire staff takes great pride in the quality of service provided to our guests, and we are happy that we were able to accommodate your group under difficult circumstances. Thanks again for your 5 Star recommendation, and we hope you'll stay with us again in the future!

"Very nice for pre stay for cruise"

4
01/05/2017

Less than 10 min away from cruise port. They offer free shuttle to port and breakfast was included. What a great deal. Front staff very nice - property is clean and room are larger. Area isn't the best but they offer shuttle service id you would like to go someplace close.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review, we are happy that you enjoyed your stay with us and found our location to be most convenient. Our staff takes pride in the quality of service provided to our guests, and we will be sure to share your feedback with them, our shuttle drivers included! We hope you will visit us again!

"Very Well Managed"

3
20/04/2017

We arrived in Los Angeles after a 7 inch rainfall. Our top floor room had a leak and the manager arranged for us to stay (at no charge) at the Hotel next door. We did have the breakfast and used the shuttle to the cruise port. What could have been a terrible experience turned into a good one!!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are happy to have provided you with a quality visit here at the Best Western Plus San Pedro in spite of the heavy rain we had this past winter that you experienced. Our staff takes great pride in the quality of service provided to our guests, and we are glad you had felt they are "well managed". They deserve the recognition! Guests often comment on our tasty breakfasts, as well as our complimentary shuttle service, and we're glad you enjoyed them as well. Thanks again for your review, and we hope you'll stay with us again!

"Acommadating"

4
16/04/2017

Yessenici was very helpful and kind.. so as driver that took us to the cruise and back to the hotel when we return. They made our stay very pleasant. The area not great but the staff there made it nice!

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are pleased to hear that you had a pleasant experience staying with us. Our staff, Yessenici our shuttle driver included, work hard to give our guests great service, and we will be sure to share your kind words with the team. They deserve the recognition! Thanks again for your review, and we hope you'll stay with us again!

"Our Vacation"

4
16/04/2017

The hotel was very nice, parking is a bit of a problem on the weekend. The Restaurant is not open at this time, it would have been better if it were. We were there to visit family and this was close to where they live. We will probably visit this hotel again.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Nancy, Thank you for your review! Our staff takes pride in the quality of service provided to our guests, and we will be sure to share your feedback with them. Thanks for the opportunities for improvement you mentioned regarding the temporary parking shortage and our restaurant not being open at a convenient time. We will mention these issues at our next management meeting. We appreciate your feedback. Overall though, that you would stay with us again is the best compliment you could give us. Thank you!

"Good place to stay pre-cruise but......"

4
14/04/2017

We had called ahead & asked about a shuttle to the port and were told they had a van that would take us. However, upon arrival from LAX.... early evening due to flight arrivals..... their shuttle reservations were mostly "full". We could either go at 8:00 am (not practical due to a 2pm cruise checkin) or 3pm (an hour AFTER our cruise check-in and risk missing the ship). We chose to take a taxi. They explained it was first arrival on property - first to reserve van. Wish we had been told that weeks ahead when we called & asked! KEY parts of info left out! Room was very nice--neat, clean and comfortable. Breakfast was standard hotel breakfast--nothing special. Employees friendly & helpful--called a taxi for us.

Stephen F, Manager at Best Western Plus San Pedro Hotel & Suites, responded to this review
Dear Catherine, Thank you for your review and feedback. Our dedicated team thanks you for your kind words regarding our service. We are sorry that our shuttle was over-booked at the time you needed it; normally it does run more efficiently. You deserved better as our guest. Feedback like yours helps us work towards our goal of constant improvement, and so we appreciate you letting us know. Thanks again for taking the time to bring this issue to light, and we hope you'll give us another chance someday.

"Great Location"

4
14/04/2017

We stayed here for the Indy Grand Prix of Long Beach and it was the perfect distance to the track. We have stayed in Long Beach before for this race and the traffic is a nightmare getting out but this hotel seems to be in the opposite direction of the traffic. Nice hotel, great service, and close to great restaurants!

Stephen F, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Brad, Thank you so much for your recommendation! All us here at the Best Western Plus San Pedro are happy that you found our location convenient, and we were able to offer you a stay worth coming back to. Thanks again for your review, and we hope you'll stay with us again

"great place to stay pre-cruise"

4
09/04/2017

Enjoyed our overnight stay before boarding our Ship. The hotel is clean, the staff is very friendly & helpful, and the rooms are comfortable & spacious. There are a few casual eating places within walking distance and the Hotel was very accommodating with us ordering in food and using the breakfast room. The Front Desk clerk even brought out wine glasses and plates/silverware for us. Tip: if you are booking for pre-cruise and wish to use take advantage of the hotel's long-term parking, please reserve when you book your stay. We didn't think of doing that and they were full when we arrived.

Stephen F, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Bunny, Thank you for your review and recommendation! We're happy that we were able to offer you a stay worth coming back to! We do our best to make sure our guests feel well taken care of, and we're glad we could help facilitate your cruise adventure. We hope you had a fun trip and that you'll stay with us when passing through the area again! You will be able to take advantage of our long term parking package then.

"Noice"

4
07/04/2017

People in the Hot tube out side our room 3'O 'clock in the morning.our phone in our room did not work. When came back to the room they did not leave us wash cloths. I had to go down and ask for them and get the phone in our room fixed got towels they claim they did not have wash cloths (or face towels)

Stephen F, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Richard, Thank you for your review! We are sorry to hear that you had issues with noise that disturbed you from the hot tub area and that housekeeping let you down. You deserved better as our guest. This is not feedback that we often get about our location, but we appreciate that you took the time to give us your experience, it means a lot to us. Again, thank you for your review and feedback, and we hope you'll stay with us again when you're in the area!

"Nice and clean"

5
04/04/2017

The hotel is nice and clean. The have ample parking space and they have upgraded my room to a suite as the booked room is not available. Breakfast was good and the place is large enough enough for everyone. The front desk is kind and helpful we enjoyed our stay in this hotel.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Chris, Thank you for your sterling review! We are happy to have provided you with such a pleasant stay here at the Best Western Plus San Pedro. Our staff takes great pride in the quality of service provided to our guests, and we are glad you had a good experience with them. They deserve the recognition! Guests often comment on our breakfasts and our cleanly atmosphere, and we're glad you enjoyed those aspects of our location as well. Thanks again for your review, and we hope you'll stay with us again!

"Scary and an unexpected wake up call !"

1
02/04/2017

First time in LA and it'll be my last . Wasn't expecting to be woken up by someone claiming though our window . My granddaughter is now afraid to sleep near the window at a hotel . We were refunded the nights stay only after my sister in law asked . This compensation should have been offered by the manager and not asked for by a guest .

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Ruby, We are sorry to hear about the distressing experience you had while staying with us. This is a very unusual circumstance as you can imagine, and we apologize for not compensating you earlier. Our staff works hard to give our guests great service, but in such extraordinary circumstances mistakes can be made in terms of timing and consideration. Again, we sincerely apologize that you went through that situation, and we hope your granddaughter is doing better.

"Management's priority is taking care of their customers!"

5
30/03/2017

We were so impressed by this hotel! We arrived in the midst of a horrible rain storm in LA and were staying just one night prior to leaving on a cruise. As soon as we arrived, manager explained that our requested handicap accessible room had been flooded out on the ground floor but mgmt. had called The Vagabond Inn across the street and booked us into an accessible room there, all at no charge. Included in your stay at the Best Western is a wonderful hot breakfast (sausage, bacon, eggs, etc.). We were invited to come back to enjoy the breakfast - which we did (delicious and the dining room is gorgeous). Best Western manager also made sure we were on their list for the free shuttle to the cruise port the next morning. This is a beautiful and clean place to stay with management that goes above and beyond for the customer.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Jamie, The entire team at the Best Western Plus San Pedro appreciates your kind words! Everyone from Nick our General Manager to our entire staff takes great pride in the quality of service provided to our guests, and we are happy that we were your 'port in the storm', and were able to accommodate you. Thanks again for your 5 Star recommendation, and we hope you'll stay with us again the next time your take a cruise or before!

"No shuttle for carnival customers!"

2
26/11/2016

I booked this hotel as noted they offered a shuttle service to the cruise terminal, but not for carnival cruises! The hotel is very old and a little tired looking, bed comfortable but awful lumpy pillows, internet free and fast, breakfast was a buffet and quite frankly awful, black bananas, dried up burgers , bacon and dry scrambled eggs , there was fresh bread and a waffle machine, but no English breakfast tea. The taxi from the airport cost us $55.

"Awesome staff...great stay"

5
22/11/2016

Perfect location pre cruise. Amazing staff, Andy and Emmelin greeted us warmly upon arrival. We arrived late morning for a afternoon checkin. These ladies got us into our room hours early, and ensured that everything was perfect.They suggested eating places in the area, and explained all about the hotel offerings. The free pier shuttle, and breakfast was a huge bonus. There is a Liquor store, pharmacy, fast food, all within easy walking distance. The pool & hot tub area have nice loungers and umbrella. Very clean hotel and pool area. The 24 hr coffee set up in the lobby was always fully stocked and tidy. The antiques scattered throughout the hotel made it feel more homey. Will def stay here again...Thanks

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are so happy that we were able to make your visit to the area a pleasant one here at The Best Western Plus, San Pedro. Our staff works hard to give our guests the best service possible; thanks for the shout out for them, especially Andy and Emmelin; we appreciate you recognizing them. That you will stay with us again makes our day!

"Very nice overnight stay"

4
22/11/2016

A real good experience for our overnight stay for our group of 2 adults and 2 kids under 10. The beds were comfortable and roomy. We arrived early and the hotel staff kindly checked us in into a room that was ready and in the quiet side of the hotel away from the street traffic. Great location as it was close to hubby's work and to beautiful ocean views and parks for me and the kids.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Roxy, All of us at the Best Western Plus, San Pedro are happy that you and your family enjoyed your stay with us. Our guests often comment on our ideal location. We are glad you enjoyed it as well! Our staff takes great pride in the experience our guests receive; we will pass your words on to them. We hope you will visit us again!

"An Adequate Option"

3
12/11/2016

Good hotel close to the cruise ships with large rooms and a nice breakfast. The shuttle experience TO our cruise went well but our RETURN shuttle trip was awful. We had to wait one hour after we got off the ship for the shuttle to pick us up.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review, and for your valuable feedback. We are happy that you enjoyed your room, as well as our tasty breakfast offerings. However we are sorry to hear that your return shuttle trip was so delayed; you deserved better as our guest. We will share your experience as an opportunity for improvement with our team. We hope that you can see to it to give us another try in the future.

"Beautiful rooms, walk around balcony"

5
07/11/2016

What a gorgeous Hotel - beautiful updated rooms and interior, very friendly staff and great location close to the Pier for Cruise Ship. Great restaurants nearby - overall experience and satisfaction is above average.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus, San Pedro thank you for your excellent review! Our guests often comment on our ideal location and our unique decor. We are glad that you did as well! Our staff takes great pride in the experience our guests receive; we will pass your kind words on to them. It makes our day that we were able to offer you a stay worth coming back to!

"Truly the best "

5
04/11/2016

Truly the best budgeting hotel to stay at in LA with clean spacious rooms, free parking and most importantly free complimentary breakfast. The location is an hour away from everywhere depending on the traffic. Great staff.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are so happy that we were able to make your visit to the area a pleasant one here at The Best Western Plus, San Pedro. Our staff works hard to give our guests the best service possible; thanks for the shout out for them! Guests often comment on our tasty breakfast offerings as well as our ample, free parking; we appreciate that you did as well, so thank you. We hope you'll stay with us again

"Happy Aussie traveler"

4
01/11/2016

Always enjoy my stay at this hotel and very handy to public transport. Room way clean and everything worked as required. Have always used this hotel when required and will always do so when next in San Pedro wishing to catch a cruise ship.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Brian, Many thanks from the Best Western Plus, San Pedro for your review and your loyalty! We are honored that you chose to stay with us again. We work hard to provide an enjoyable hotel experience for our guests and appreciate the compliment. We hope to see you again soon.

"San Pedro"

5
27/10/2016

Loved this hotel! Staff were extremely helpful although hopefully the restaurant will be open and available for lunch and dinner and not just breakfast. Easy to get around, parking was easy. Lots of options for eating out. Would definitely stay again.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Victoria, All of us at the Best Western Plus, San Pedro are happy that we offered you a stay worth coming back to. Our guests often comment on our convenient location. We are glad you enjoyed it as well! Our staff takes great pride in the experience our guests receive; we will pass your words on to them. The fact that you would stay with us again, makes our day.

"Interesting configuration"

4
25/10/2016

We caught the Super Shuttle from LAX to this hotel. Very weird configuration, but the room was very comfortable and quiet. Breakfast area was pretty jam packed, as most people were heading to the cruise ship terminal like us. The front desk staff (Nora and Kevin) were outstanding with their help and FRIENDLINESS! There was a shuttle offered to the terminal but it was full. A quick taxi ride was cheaper.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
We are pleased to hear that we were able to provide you with a comfortable stay here at the Best Western Plus San Pedro. Thanks for the shout out for Nora and Kevin from our Front Desk team; we will pass your kind words on to them. We hope to see you again!

"Great pre cruise stay"

5
24/10/2016

I chose this hotel because they offered free internet and a free shuttle to the cruise ship. Very nice hotel. Great front desk employee named Kevin who was very helpful holding my luggage until my room was available. Would definitely recommend this hotel. They also offered free breakfast. Would stay here again pre-cruise.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
The entire team at the Best Western Plus, San Pedro thank you for your 5 Star review! Our guests often comment on our free shuttle , our robust internet service, and our tasty breakfast offerings. We are glad you enjoyed them as well! Our staff takes great pride in the experience our guests receive; we will pass your words on to them; Kevin in particular. It makes our day that we were able to offer you a stay worth coming back to!

"San Pedro art show"

2
23/10/2016

We were put up in room 203 in a back building. Drapes do not close over sheer curtains so outside lights show all night. Floor shakes when someone walks around. Room next to us loud from midnight thru 2:30 am and smoking in the enclosed hallway which penetrated our room. Had to call front desk twice to get some resolution. In morning cup with butts still outside our door. At breakfast no regular tea only green tea and soda machines were nearly empty. With bar and restaurant closed appeared to me might be on a strict budget. As a rewards member I don't feel this represents what I should expect from a PLUS hotel.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Don and Retta, Thank you for your review, and for your valuable feedback. We are sorry to hear that your stay did not meet your expectations; you deserved better as our guest. We will share with the appropriate departments to make sure the smoking issue does not happen again. We hope that you can see to it to give us another try in the future.

"Good Hotel for Los Angeles Cruise Port"

4
22/10/2016

This hotel provided a lovely, spacious room with good amenities including wifi and a free shuttle to the cruise port. The breakfast was not particularly great but that is standard for US hotels. Staff were very courteous, helpful and friendly. We took a bus trip into Downtown LA and upon our return were advised by 2 different people on the bus, not to go out in the area at night time. The hotel restaurant was not operating while we were there so it was a problem obtaining meals for 3 nights. We resorted to taxis to and from local restaurants which worked out quite well.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Ronnie, We are very happy that we offered you a stay worth coming back to. Our guests often comment on our free shuttle, our value added amenities such as robust wifi, as well as our complimentary breakfast. We are glad you enjoyed them as well! Our staff takes great pride in the experience our guests receive; we will pass on your kind words. We hope to see you again in the future.

"Bar & restaurant closed, sketchy area, poor taxi service"

2
22/10/2016

We found out upon our arrival that the hotel bar and restaurant were closed, leaving us stranded in a very sketchy part of town. It took over 30 minutes to get a taxi to take us to dinner. The sofa bed was very uncomfortable. The staff seemed ill-informed and relatively unconcerned about the lack of a restaurant. It would have been nice is the hotel had sent us an email informing us of the closure, since there would have been plenty of time to do so. This is our 2nd bad experience in a row with Best Western "Plus", so we're very unlikely to ever use this brand again in the future.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Steve, Thank you for your review, and for your valuable feedback. We are sorry to hear about the negative areas you mentioned. We should have done a better job of communicating with you regarding the restaurant hours. We consider any issue that we can address as an opportunity for improvement, and will share your review with our team. We hope that you can see to it to give us another try in the future.

"Book the shuttle early"

4
20/10/2016

If you want the shuttle to the port book it as soon as you can as key places are limited. We like the large room when you have large cases. There is free coffee if you arrive early or leave late. Walking choices for dinner are limited. But as we were going to be doing plenty of eating on the ship, we bought some beers and sandwiches etc from nearby stores.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Christine, We appreciate for your positive review and valuable feedback. Many or our guests comment on our location next to the cruise lines and our round-the-clock coffee service. We are happy you did as well. We hope to see you back soon.

"Precruise"

4
18/10/2016

Stayed before cruising. Good place to get ready for the cruise. We like to spend the night rather than fly that day and worry about missing the ship. Very helpful. There is a shuttle to pick you up at the airport.My friend has mobility issues so the driver helped her into the front seat and was there to steady her as we got out. We will stay there again before cruising.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Ruth, All of us at the Best Western Plus San Pedro appreciate your kind words. Our team will enjoy hearing your compliments. We are happy to hear that you were able to take advantage of our free airport shuttle, and had a comfortable stay before heading out on your cruise! We look forward to seeing you again before your next excursion!.

"Best Cruise Ship pre-embark. But get a taxi..."

3
17/10/2016

Hotel was great and they offer decent breakfast. Neighborhood is sketchy. Best thing is they offer a cheaper parking option for Princess cruises instead of using the Ports high priced parking. They also offer a shuttle... but that was a debacle. Too many people, one van, poor management of the shuttle. Just get a cab and spend a few bucks and save yourself the trouble. Otherwise the stay was nice and the parking deal was great.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review, and for your valuable feedback. We are happy that you enjoyed the key aspects of our hotel including our our comfortable rooms and tasty breakfast offerings. However, we are sorry you were not happy about the parking/shuttle situation; we consider any issue that we can address as an opportunity for improvement, and will share your comments. We hope that you can see to it to give us another try in the future.

"Great pre cruise hotel stay"

5
16/10/2016

Had a great stay here at the best Western plus hotel in San Pedro the night before we left on a cruise. I found our room spacious, the bed very comfortable & superb customer service from the front desk when we checked in. Plus as a benefit, the free shuttle service over to the crew ships. The breakfast was great as well. I highly recommend this hotel if your are in the area staying. And it is your BEST CHOICE for a hotel if you are going out on a cruise.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Molly, All of us at the Best Western Plus, San Pedro are happy that we offered you a stay worth coming back to. Our guests often comment on our free shuttle, our value added amenities, as well as our tasty breakfast offerings. We are glad you enjoyed them as well! Our staff takes great pride in the experience our guests receive; we will pass your words on to them. Thank you for recommending us to anyone leaving for a cruise out of San Pedro! We hope to see you again in the future.

"Ship Ahoy"

4
16/10/2016

Great hotel to stay before boarding cruise ship in San Pedro. Close to places to eat, free breakfast, wifi and shuttle to and from Airport. You can leave you car in covered parking while you cruise. Walking distance to several fast food places and you can visit Ports o call or the IOWA museum.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Molly, The team at the Best Western Plus San Pedro appreciates your kind words. We are happy to hear that you were able to take advantage of our convenient location and tasty breakfast offerings before heading out on your cruise! We hope your travels bring you back soon.

"Unexpected surprise"

4
15/10/2016

We chose this hotel because it was close to the cruise port and reasonable priced. Our room was spacious, and very clean. It is on a busy street and a little loud but we were on the back side and had no issues. Dong he afraid to stay here.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Jan, We are so glad to hear you enjoyed your stay with us here at the Best Western Plus, San Pedro, and our hotel ended up being an "unexpected surprise"! The fact that you recommend us to other travelers makes our day; thank you!

"I am so glad I didn't use something like Priceline.com."

5
12/10/2016

When I asked for a reservation, the manager at the front desk did everything she could to get me a nice room with a view. When I arrived, I needed some help with my bags and there was someone there within 5 minutes to assist me. My room was clean and comfortable. San Pedro has many nice places to eat and sights to see. I really enjoyed my stay.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Patsy, Thank you for your review! We are so happy that we were able to make your visit to the area a pleasant one here at The Best Western Plus, San Pedro. We are glad to hear that we were able give you an experience worth coming back to. Our staff works hard to give our guests the best service possible. We love our our area and we appreciate hearing from guests who do as well, so thank you. We hope you'll stay with us again

"Above and Beyond Customer Service"

5
12/10/2016

I planned a family vacation and it was very spur of the moment. I saw this BWP listing on Trip Advisor. I am always looking for best reviews and cleanliness in a hotel. When we arrived to the Hotel, I stayed in room 407. It was perfect for my kids and I and they loved the pool. I had to contact the staff at front desk because I realized my room didn't have a microwave. I spoke with Gabby and she instantly took care of the problem. I got back to the room and the kids dropped the toilet paper in the toilet so I called the front desk and Gabby answered yet again and gave me another roll. I'd like to thank the rest of the staff at this hotel for making our stay very pleasant with our family. We had a blast and will continue to choose this hotel in the future.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Britney, Your review made our day! All of us at the Best Western Plus San Pedro are very happy that our team, Gabby included, was able give you and the family a guest experience worth coming back to. The fact that you will choose us again in the future makes our day! We look forward to your next visit.

"Weekend getaway"

4
12/10/2016

I stayed here with my boyfriend for a friends wedding a few weeks ago and I cannot tell you enough how great the staff was. Gabby and Nora were top-notch and very friendly/helpful. I would stay here again, most definitely. It was a great experience and they made it very delightful. Thanks Best Western Plus, Gabby and Nora for making our little "getaway" weekend that much more awesome. You rock!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Jenn, We are elated that you and your boyfriend enjoyed staying with us here at The Best Western Plus, San Pedro. Our staff, Gabby and Nora included, work hard to give our guests great quality of service, and we will share your kind words with them. The fact that you would stay here again makes our day! To us, you 'Rock' as well!

"Bad Service"

3
08/10/2016

We arrived at 2 and we had to wait over 2 hours for our room. There were about 6 other couples who also had to wait. The rooms are nice but again, there was a mixup. I had reserved this room months ago and when we were ready to sign our statement when we noticed that it was $60.00 more than it was supposed to be. I was told that they had sold out all of the rooms and I was given an upgrade. I showed them my statements and it was reduced. The front desk man, Kevin, did try to correct the problems. This hotel is nice inside but it is not in a very pleasant part of town. We ended up ordering some dinner since we did not want to wander out. We are here boarding a ship for a cruise so that was the purpose of choosing this hotel here. Our tv did it work but a repair man was sent and finally got it to work. If you are taking a cruise might want to consider a hotel a little farther from this area and arrange transportation to the ship.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review; we sincerely appreciate your feedback. We were thrilled to have offered you the opportunity to upgrade your room, but apologize that the transition included a mistake, which we quickly corrected. In addition, we are sorry for the delay in your check-in, you arrived at 2pm and our check-in time is 4pm. Unfortunately, we had a rush of guests at 2pm which caused the delay. Lastly, we wanted to make you aware that despite having just few local dining options, there are incredible places just a mile away in Rancho Palos Verdes which is considered one of the most beautiful areas in California. We hope that your travels take you to us again in the future.

"Don't give out your credit card in advance"

2
06/10/2016

Learned an expensive and valuable lesson. Room reservation is non-cancellable, even several months in advance. Tried to cancel 3 months ago and was told I could not cancel. Ended up getting charged for a room we never used. In the future I will stick with Comfort Inn and Hampton Inn and Holiday Inn Express. Those hotels have never let me down.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Mark, We are sorry that you are disappointed with the situation. Our line level staff is trained to uphold all of our policies including non refundable advance deposits. Advance deposits are incredibly discounted because they are not refundable. That being said, we will always work with guests based on extenuating circumstances, given the opportunity to do so. Thanks for your review; I hope this explanation is understandable.

"Best Western"

4
01/10/2016

Overall, I was very pleased with my stay at the Best Western. My Boyfriend and I went for a day and were happy with the service and location. The room was spacious, nice and clean. Breakfast was good :). I would definitely come back. I would also recommend it to anyone taking a mini vacation.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Laura, We are happy to have provided you and your boyfriend with as stay worth coming back to. It is always nice to get positive feedback on our spacious, clean rooms as well as our tasty breakfast offerings. The fact that you will recommend us to anyone taking a 'mini vacation' makes our day! Thank you so much!

"Great Stay near LA"

4
01/10/2016

This was my first trip to LA and it was awesome. I always stay at Best Western hotels and this one was very unique. I was very impressed with the room, breakfast and checkout. The staff was friendly and was very cooperative. I would stay there any time I come to that area.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Larry, Thank you for your loyalty to our brand! We are so glad to hear you enjoyed your stay with us here at the Best Western Plus, San Pedro. Our staff works tirelessly to give our guests great service, and we will be sure to share your kind words with them. The fact that you would stay with us again makes our day!

"Clean "

3
29/09/2016

Nice hotel but not in the nicest area. I would stay here again if I wasn't trying to spend a whole bunch of money but it's definitely out of the way for anything you'll be doing in California on a "vacation." Rooms were super nice and clean. No major issues.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Paige, Thank you for your review and for your valuable feedback. We are happy that you enjoyed key aspects of our hotel which included our nice, comfortable and clean rooms. We hope that you can see to it to give us another try in the future.

"Excellent"

5
29/09/2016

Everything regarding this hotel was fantastic.. I was overly surprised with the high level of quality with the room decor and linens. Comparable to hotels in the $500 per night range. I would absolutely come here again!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Nicholus, The entire team at the Best Western Plus San Pedro are thrilled that you consider us to be so highly rated! The fact that we were able to give you an experience worth coming back to makes our day! We sincerely hope your travels bring you back soon.

"Great place to stop before a cruise!"

5
29/09/2016

We were on a girl trip for a 4 day cruise and stopped at this Best Western the night before we left. It was very nice! The rooms were super clean, especially the bathroom which is typically a hot button for me. The beds were quite comfortable and we appreciated the extra security of needing a key card to take the elevator to our floor. Breakfast was ok, not exceptional but certainly sufficient. I would recommend this property to anyone looking for a convenient and clean stop in the San Pedro area.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Jan, We are happy to have provided you and the girls with as stay worth coming back to. Our clean, safe and comfortable rooms are often commented on by guests, and it's always nice to get more positive feedback. I am glad that you considered our complimentary breakfast sufficient to give you a good start to the day. The fact that you will recommend us makes our day! Thank you!

"Great Park & Cruise"

5
24/09/2016

This is one of the nicest Best Westerns we've stayed at. We didn't really know what to expect, but we booked because they have a great Park & Sail rate for our cruise. We were pleasantly surprised! Front Desk service is friendly and very accommodating. The rooms are as picture. Large, very clean and nicely furnished. There is a large flat screen tv and small WORKING refrigerator. The breakfast area gives you the feeling you're dining in a nice restaurant. The complimentary breakfast will really surprise you. They have cold cereals, hot oatmeal with all the extras. Fresh waffles, excellent bacon, scramble eggs (the real thing), sausages, English muffins, bread for toast, fresh fruits, yogurts and juices. Hot coffee, tea, milk and more! There is a Rite Aid Pharmacy and Starbucks within 3 blocks. We definitely recommend this Best Western. .

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you so much for your 5 Star review! We are pleased to hear that we were able to provide such an enjoyable experience here at the Best Western Plus San Pedro. Reviews like yours make us smile, and we are thankful of your kind words. We do our best to provide a great experience for our guests, and it always makes us happy to hear that we have delivered, including our tasty complimentary breakfast. The fact that you do highly recommend us makes our day!

"Nice place to stay in San Pedro"

4
21/09/2016

We have stayed here a couple of times. The location is convenient to get to downtown and to Long Beach. The amenities are great - free breakfast, pool and hot tub, free parking. It's not a huge complex so it has a nice, comfortable feel. The front desk staff was very friendly and helpful. My only complaint is that it can be noisy at night due to traffic.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear SR G, Many thanks for your positive review, we appreciate the feedback. We appreciate your kind words about the staff, accommodations, breakfast, and pool/hottub and are so glad you enjoyed your visit with us. We hope to see you back soon.

"Great Hotel 20 miles from downtown"

4
14/09/2016

When I travel with my wife, I let her decide if the hotel is good. Great Breakfast. Beds comfy. Nice Touches in hall. Off street parking. If you're taking a cruise or need to be in the bottom of L.A. it is a good option

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
We are so glad to hear you enjoyed your stay with us. Many of our guests enjoy our comfortable rooms and tasty complimentary breakfast offerings; we are glad that you did as well. Our staff works tirelessly to give our guests great service, and we will be sure to share your kind words with them. They deserve the recognition! Thank you for your recommendation!

"Number 1 Hotel in San Pedro"

5
07/09/2016

So far my stay here has been amazing the staff is wonderful always helpful and ready to assist you with any difficulties you're having. As for the food it's to die for! The breakfast is 5 stars in my eyes. I have stuffed myself almost every morning I went downstairs & they have a gym if you tend to burn some calories after that wonderful meal. Thanks again Staff of Best western you guys are wonderful. Maids 5/5 Front desk 5/5 Management 5/5 Security 5/5 Your Friend Peter J Malandrinos

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Peter, All of us at the Best Western Plus San Pedro are thrilled that you consider us the best hotel in San Pedro; you rated us 5/5 in areas that we take to heart! In addition, we are happy that you enjoyed our complimentary breakfast offerings, as well as the quality amenities we offer. Most of all, we appreciate your shout-out for our hard working team, they deserve the recognition! We sincerely hope your travels bring you back soon.

"Best Western San Pedro"

5
07/09/2016

This was a very nice hotel, very clean high end finishes and wonderful staff. I would likely stay here again the only thing I was a little put off about was how high their damages hold is. At $250 it is one of the highest I have experienced in the area, but if you check out with the front desk when you leave it is put back the same (business) day.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Robyn, The entire team at the Best Western Plus San Pedro is elated that we offered you a stay worth coming back to. We are glad that you enjoyed our hotel and that you appreciated the hard work of our dedicated staff; we will pass on your kind words. We hope your travels bring you back soon.

"Good price but room was too smokey and noisy location"

3
04/09/2016

I suffer from allergies and the room smelled like smoke. Called the front desk and they offered a can of Lysol. I sprayed but it didn't help. The hotel is next to a busy street and is noisy. The 2 queen beds were very comfortable. The breakfast compares to the breakfast at the Holiday Inn Express, but the quality of the food is inferior. Lastly, towels are small and old.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review, and for your valuable feedback. We are happy that you enjoyed key aspects of our hotel including our comfortable beds. However, we are sorry to hear about the negative areas you mentioned; we consider any issue that we can address as an opportunity for improvement, and will share with the appropriate departments. We hope that you can see to it to give us another try in the future.

"Best Western San Pedro"

5
02/09/2016

We stayed here 2 nights. Rooms were nice. All staff at the front desk were extremely nice and exceptionally helpful. They even arranged a special shuttle just for us. Would definitely recommend if visiting nearby.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your kind words! We are so glad to hear you enjoyed your stay with us here at the Best Western Plus, San Pedro. Our staff works tirelessly to give our guests great service, and we will be sure to share your kind words with them. They deserve the recognition! We look forward to your next stay with us!

"Great location! "

5
01/09/2016

Great location! Close to where we were going in July, as well as gas stations, restaurants, and a grocery store! Nice and very friendly staff! The room was clean, beds comfortable, and we had no issues at all. Highly recommend it!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Miriam, We are pleased to hear that we were able to provide such an enjoyable experience here at the Best Western Plus San Pedro. Reviews like yours make us smile, and we are thankful of your kind words. We do our best to provide a great experience for our guests, and it always makes us happy to hear that we have delivered. The fact that you do highly recommend us makes our day!

"4 night stay"

5
31/08/2016

The front desk staff were very pleasant and accommodating. The hotel rooms were nice. Very comfortable beds. The location is on a busy road, but the traffic noise quiets down during the night and did not affect my ability to sleep.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Patty, All of us at the Best Western Plus San Pedro are very happy that we offered you a stay worth coming back to during your 4 nights with us. Many of our guests comment on our comfortable beds and especially our dedicated team; we will pass your kind words on to them. We hope you come back soon!

"Excellent Stay"

5
30/08/2016

Found this place online for a great price after much searching online. Within an hour of most beaches and 2 hours of San Diego. Hotel was great from both a design and customer service perspective. Just good smooth stay!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus, San Pedro are elated by your review; we are glad you found us! Many of our guests appreciate our convenient location and our first-rate guest services; we are happy you did as well. Again, we appreciate your feedback, and hope you'll be back in the future.

"Ideal hotel for in transit passengers."

4
25/08/2016

A group of friends were intransit to Miami and we chose this hotel to overnight. We were pleasantly surprised with the cleanliness and comfortable rooms. They were spacious so you did not feel cramped. The staff was helpful,gracious and very friendly. They offer a free breakfast which is quite substantial. There is also a free shuttle to and from LAX.The location is not bad and there is a Roscoes across the road if you need lunch or dinner. I felt quite at home at this hotel and I definitely will recommend it to anyone..

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Lystra, We are happy to have provided you with as stay worth coming back to. Our clean and comfortable rooms are often commented on by guests, and it's always nice to get more positive feedback. I am glad that our complimentary breakfast and free shuttle service to the airport were valuable to us as well;most of all thanks for recognizing the work or our dedicated team, we will pass your words on to them! The fact that you will recommend us makes our day!

"Very Clean and well maintained"

5
25/08/2016

This hotel looks old from the outside but is very nice, clean, and well maintained o the inside. The Service was very good and we enjoyed the breakfast. Overall it was a very pleasant stay. I wish we had another day to spend San Pedro.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Daniel, All of us at the Best Western Plus San Pedro are very happy that we offered you a stay worth coming back to. We are glad that you enjoyed our complimentary breakfast offerings as well. We wish you could have stay a bit longer as well, and we hope your travels bring you back soon.

"Exceeded Expectations"

4
24/08/2016

This Best Western location exceeded all my expectations from it's overall cleanliness to the complimentary breakfast selections such as eggs, bacon, sausage, etc. They're Fitness Center wasn't to shabby either. Great experience for about $125 a night and I'd recommend staying here if you're in LA.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Wilson, We are pleased that you had a stay worth coming back to. Guests often have good things to say about our breakfast offerings and other amenities including our fitness center; and we are glad that you did as well. The fact that you highly recommend us to other travelers makes our day! Thank you!

"fresh & clean"

5
21/08/2016

Came in late after a 24 hr fishing trip on a party boat, smelly and tired. My son, his friend and I arrived at the hotel to shower and pass out. Kevin and Hector took good care of us with a late night snack and an additional portable bed. The room was clean and updated. ...a welcome sight for the tired. In the morning we were again welcomed by the staff and a hot breakfast. All in all, a good stay.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Fred, We here at the Best Western Plus San Pedro appreciate your wonderful review. We are so happy to hear that you and the guys enjoyed your stay after your fishing trip. Thanks for your shout-out for Kevin and Hector; we will be sure to pass your compliment on to them. We hope your travels bring you back soon, perhaps on your next fishing trip!

"Beautiful Hotel"

4
21/08/2016

The outside of the San Pedro Hotel is a beautiful design. We checked with Kevn and he was extremely helpful. The beds were very comfortable; the TV was a great size (40); the breakfast was appetizing and area was comfortable. The only minus to the hotel is the location -not many American type restaurants (Applebees; Chilis,etc...) and perhaps more security is needed in the garage area.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Jeanette, Thank you for your review! We are pleased that you enjoyed your stay with us, and you appreciated the amenities we offer such as our large hi-def TV and our tasty breakfast offerings. Our staff works hard to give our guests great service, and we are happy that you appreciated their efforts; thanks for the shout-out for Kevin in particular. Lastly, we appreciate the feedback on security in the garage area; we will discuss this at our next management meeting. We hope you will stay with us again!

"Fancy hotel, spacious rooms, reasonable price"

5
16/08/2016

We were surprised at how fancy this hotel was. The room was very spacious and cozy. The price was reasonable for the area. Security and safety is top notch as you can only access the elevator to rooms with your key card. The fitness room was great and the pool/spa was located in a courtyard that made it very serene. Located within half a mile of a grocery store and many fast food restaurants. Internet was good too as my 3 teens didn't complain about it. The only downsides were the laundry room was below average as it took 2 dryers to dry a load and the breakfast was the least enjoyable on our stay (but at least they offer one!) Also we faced the street and the motorcycles that fly down it make a lot of noise--so get a room away from front. The hotel itself was very quiet. Very pleased with our stay and it was a favorite with our 3 teens.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you so much for your review! All of us at the Best Western Plus San Pedro are elated that you and the family enjoyed your stay with us. Our dedicated team takes great pride in the value that we offer our guests, and we are happy that we offered you an experience worth coming back to. We hope you will stay with us again the next time you are in town.

"Not worth it!"

1
15/08/2016

Upon just stepping in the elevator I could tell this hotel was sketchy. The desk person was friendly, so I'll give him that. The room however was dirty, the air conditioner didn't work, and when it decided to, it was extremely loud. The shower was gross, it was a handheld shower which the holder was broken, so water sprayed everywhere. Not impressed at this hotel at all! For the price we paid I expected better. Completely disappointed. Will never come back nor recommend to anyone.

"Still a Sleeper Value and Getting Better Each Year."

5
09/08/2016

When I wrote my first review of this hotel I knew it would be read and then the hotel would simply be impossible to book in the future. I was right. But I decided to update my review. This is still the best value for the money in the area. The hotel has gotten even better with time. The owners have continued to improve the interiors, the customer service was excellent before; but it's outstanding now. The staff is wonderful, considerate and will accommodate your every need. There is wi-fi in each room, breakfast is still on the house and of fantastic quality and variety. There is fresh coffee with real cream and milk first thing in the am and popcorn for late-night munchies as well as excellent restaurants close-by that serve fresh fish, and a sampling of regional cuisines. Did I mention that there is now a fitness center for workouts? There is!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your sterling review! We here at the Best Western Plus San Pedro Hotel & Suites thank you for your kind words, and are happy to have served you. Reviews like yours make us smile, we are pleased that we could provide you with an experience worthy of such praise. Our staff certainly deserves the recognition, they are stellar and every day make sure our guests are treated well. Guests often comment on our breakfast and our proximity to nearby restaurants, and we are glad that you enjoyed those benefits as well. Thanks again for your review, and we really hope you stay with us again!

"A FIXER UPPER HOTEL"

3
08/08/2016

3 stars only: 1 star: For location and price : I was there for a business trip and the location was perfect for it. I was able to get to my destination in 15 minutes and plenty of places to eat. So that was great! 2 Star: Free WI FI and Breakfast. That was important as I had to work and having reliable internet was really good. The breakfast was simple, and nothing special, but not having to worry about driving someplace or anything, that was nice. 3 star: Having a fitness room and pool. While I was staying there, I had a day where I went to the gym and spend some time at the pool. Having these ammendites, was really great. I did not have to go the gym outside the hotel, and I could enjoy some pool time. The pool was really nice. I can not give the two other stars due to this:L 1. FIXER upper: The hotel in general feels like they are fixing everything with DUCK TAPE. I literally saw duck tape holding a chandelier in the lobby. Things are not kept up well at all. Its very old, and all details are no looking good. The chair at my desk in the hotel room broke a few times, The wheel in the front came off a few times. The lounge chair in my room had stains all over it. There was several spider webs on the lamps and walls. ewwww. Makes me wonder what else they dont clean. :( My sheets had holes in it. The keycard box on back of door FELL OFF!! what the heck? . The nicest place that was well kept was the pool area. Very nice, and clean. best part. 2. The staff and crew are very young people who have no drive and dont seem to care. Its a 9-5 job, and they dont care about it much. Its a job. and thats all. I was waiting for my room to be cleaned all day, and then its was 4pm, and still had not been cleaned. I called the front desk to ask when my room would be clean, and they said I dont know. They didnt even give the option of finding out for me, or anything, that was not cool. I asked for a bell hop cart when checking out, and they maybe I can bring one up for you. I waited 20 minutes and didnt show up. I had to take it all down by myself. So customer service, not great. 3. Not clean!!! : The breakfast area was not kept up at all. There wasnt someone there to keep up between that often. There were crumbs everywhere, wetness, MOLDED pastries, NO OJ left in orange juice tank, just dirty! I could not find a clean plate, they were left over plates left out where you got breakfast. EWWW. Dont expect much from this hotel. Its very basic. Very basic.

"Friendly staff! Nice breakfast!"

4
07/08/2016

Best western plus met our expectations except the very familiar but unpleasant hotel smell. It is kind of normal to have that carpet smell around US hotels but for the first night it was very uncomfortable for me. Other than that the hotel was nicely decorated, the staff and managers were very friendly. The breakfast was ok, I would consider a lot better than many complimentary breakfasts.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are pleased that you enjoyed your stay with us, besides the uncomfortable smell you experienced. We will check into this ourselves to see if there is any immediate solution. Our staff works hard to give our guests great service, and we are happy that you appreciated their efforts. Guests often have good things to say about our breakfast, and we are glad that you consider ours better than most. We hope you will stay with us again!

"NEEDS IMPROVEMENT"

3
06/08/2016

I stayed here 6 nights. OK for one night but not an extended stay.The room I was in needed upgrading. No microwave. Asked for wake up calls for 6 mornings-only got 4 and the telephone was on the desk-not on the stand next to bed. Hardware in bathroom was very hard to move into shower position-whole shower section needs to be revamped. Had backup in bathtub but got compensated. Needed change of $10 bill for vending machine but they don't have cash at front desk; wanted to buy a stamp but they didn't have any. Breakfast was adequate but were always late with something. I waited for 12 minutes before waffle batter was put in machine. Juice was late another day. Water available but served room temperature -but no ice. Nothing worse than tepid water. Front desk staff were perfect. I asked for a particular room and I go it.Two stars is a generous rating-no where near three stars as stated on some sites.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review, and for your valuable feedback. We are sorry to hear about the negative experiences you had at our location. We will look into all of these, the wake up calls, the phone placement, stamps for customers, and breakfast timeliness. We apologize for the issues that you were faced with. We do our best to make sure guests are treated with the best service, and as you saw our staff takes great pride in the quality of service our guests receive. It pleases us that you had a good experience with them. However, it takes more than a stellar staff to make a location fit all of your needs, and we will be sure to take your feedback and discuss it amongst ourselves to help us with future guests. Again, we are sorry for the negative experience you had, and we hope that you will try us again in the future.

"Beautiful and Well Staffed"

5
04/08/2016

Easy and smooth stay at this beautiful hotel. Great staff and super clean. When we arrived a little bit early, easy fix; when we needed help with an extra bed, no worries. They were relaxed and ready to help.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Douglas, All of us at the Best Western Plus San Pedro Hotel & Suites are very happy that we were able to offer you a stay that is worth coming back to. Our dedicated team takes great pride in the quality of service given to our guests, and we are glad that you appreciated their efforts! We will pass you kind words on to them. We hope you will stay with us again in the future!

"Nice"

4
30/07/2016

Nice, clean, affordable. Staff was extremely friendly at check in. Rooms were larger and more modern than i expected. Parking was very limited but the night crew went out of their way to help us find a place for the car. If I have to return to the area I would definitely stay there again.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Derek, Thank you for your review! We are happy to have provided you with a pleasant stay, and we are pleased that you would choose us again. We are glad to hear that you enjoyed your room and amenities, they are features often commented by guests, and it's always nice to get more positive feedback. As you experienced, our staff works hard to give our customers great service, and we thank you for your kind words. We hope you will come stay with us again soon!

"Avoid room 322 "

4
30/07/2016

We stayed in this hotel July 2016 for 10 days , staff were friendly and helpful facilities were adequate rooms where very clean and tidy and as was the area once you got onto the hotel grounds ! Breakfast was good if you could catch the scrambled eggs at the right time before it went hard as it is a buffet .We did have one problem we had a lovely room on the first floor at the back so it was quite quiet but three days into our stay we were told there was a maintenance issue with the room ? we were then moved to 322 very noisy room beside the swimming pool - we did complain but nothing was done about it. Because of the room change we did get a free night but I would've rather had our old room.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review! We are glad that you were able to provide you with a mostly pleasant stay. We are sorry to hear about the issue you had with your room change, and the noise you experienced in your new room. We do our best to make sure our guests' needs are met, and we are sad to hear that in this case they were not. Otherwise, we are glad you enjoyed many of our features, and had a good experience with our staff. They work hard to give our guests great service, and we will be sure to pass your kind words along to them. Thank you for your feedback, and we hope you will stay with us again!

"King Suite was so cool, and old school"

5
29/07/2016

Booked this location as was close to the USS Iowa. The property, staff, room, and breakfast all top notch. Really enjoyed our stay. Had the King Suite and were blown away. Great bed. Clean room and very well appointed with amenities. Totally old school, elegant design with tall ceilings, windows, and doors. Super friendly staff had all the answers. Plenty of food options with many restaurants within walking distance. Would probably stay again although the traffic noise went on most of the night.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Randall, Thank you for your review! We are pleased to hear that we were able to provide such an enjoyable experience here at the Best Western Plus San Pedro Hotel & Suites. Reviews like yours make us smile, and we are thankful of your kind words. We do our best to provide a great experience for our guests, and it always makes us happy to hear that we have delivered. Thanks again for you sterling review, and we hope you will stay with us again!

"Amazing "

5
28/07/2016

Great place Had the king suite. Really nice and elegant. Nice high ceilings and crown moldings. Breakfast was good. Buffet style. If definitely come back. The only negative was the traffic around the hotel. Vary busy. The staff was very helpful. Pool and spa were great. I enjoy the out door type pools.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Kam, Thank you for your review! We are happy to have provided you with such a pleasant stay here at the Best Western Plus San Pedro Hotel & Suites. Guests often comment on our beautiful interior, our breakfast, and our pool & spa, and we are glad that you enjoyed these features as well. Our staff works hard to give our guests great customer service, and we are pleased that you had a good experience with them. We hope you will stay with us again!

"They Solve Problems"

5
27/07/2016

Management changed since we booked yet they made right on our expectations. We booked the cruise package because of the shuttle drop-off and pick-up and covered parking for our car at the hotel in addition to breakfast. Turned out we needed to leave before breakfast and the shuttle drop-off. The shuttle doesn't run the day we returned. They made us go bag breakfasts, gave us a card for a local taxi service, and adjusted the bill without a fuss. Eric and Nick and other staff took care of us.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your sterling review! We here at the Best Western Plus San Pedro Hotel & Suites are very happy to have assisted you during your trip. We are pleased to hear that our staff was able to provide for you needs. Our staff, Eric and Nick included, take great pride in the quality of service given to our guests, and we are glad that you appreciated their efforts. They deserve the recognition! We hope you will stay with us again the next time you pass through the area!

"Cozy little hotel in the wrong neighborhood"

4
27/07/2016

Good quality at good value hotel, but in a rough neighborhood. I looked forward to breakfast with the family at 9 am, but it took the a long time to bring out maple syrup and no breakfast sausage. Tired of waiting for food and left by 9:30 am.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thanks for taking the time to post your review. We appreciate you mentioning the value that we offer our guests. Yes, we do reside in an "eclectic, unique community" which we realize is not appreciated by everybody. We do apologize that your breakfast experience was not 100% satisfactory; you deserved better as a guest. We will mention this to management as an opportunity for improvement. We only hope that you will give us another try in the future.

"Avoid this Best Wertern but others are Great"

1
22/07/2016

It was a very expensive stay in a very noisy area. The outside noise was so bad you couldn't sleep at all. The elevator system locked you in (not just us, everyone else had the same issue)and even ringing the bell didn't help. I had to use my cell phone to have someone tell us how to reset the elevator. We were locked in for more than 10 minutes. the breakfast was not that great either but not bad. It is a very scary neighborhood. Best Western should sell this unit. I had two rooms costing me a total of $310.00 for one nights stay. I could have stayed at several other hotels for much less but I have been impressed with Best Western and wanted to use them rather than Marriott. I have enjoyed all the other Best Westerns I have stayed at but this one was a TOTAL looser!! Sorry this sounds so negative.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Donald, We are all very sorry for the elevator issue you experienced while staying with us. It is a very unusual occurrence. However, you deserved much better as a guest. I am sure you appreciate that we cannot stop the urban-chatter around us during busy times of year. However, ideally would have moved you to a more quiet part of the hotel. Again, all of us are sorry you were not happy with your experience with us. We would appreciate the opportunity to make it up to you.

"Times Change... and Prices"

3
21/07/2016

We've stayed here several times and have always been extremely satisfied with the personnel, service and facility. In fact, we have written several excellent reviews on TripAdvisor in the past. However, we will not be returning because their prices have gone through the roof.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your feedback regarding your recent stay with us. We are happy that you recognized our dedicated staff; many of our guests compliment them as you did. We are glad that we have given you an experience in the past worth coming back to. Regarding our rates, if you were to check other hotels in our class in and around our area, you would find that our prices are very competitive. We only hope that you will stay with us again the next time you are in town.

"Great location, free cruise port shuttle, nice pool"

3
19/07/2016

The hotel was adequate for what we needed. They don't tell you the A/C is operated by remote control, so just know that before you go! Shuttle to Long Beach terminal for Carnival Cruise was complimentary, and a great amenity. Neighborhood is kinda shady, but there are plenty of restaurants, a Rite Aid, a GREAT breakfast place and a Starbucks all within walking distance. The restaurant and bar were both closed due to some kind of change in management happening, and that was not made known to us before our arrival, but they still had the free breakfast. Check in was friendly and room was adequately sized.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Brynda, Thank you for your feedback regarding your recent stay with us. We are glad that you recognized our ideal location and the overall value we offer. For the most part, you enjoyed your stay with us. I am sorry that we did not communicate that the bar and restaurant were temporarily closed due to an event; I've shared your feedback our management team. We only hope that you will stay with us again the next time you are in town.

"Excellent Value"

5
14/07/2016

The hotel is located on Gaffey Street, a major north-south route. It is decorated in an older style, but nicely done. There is ample parking. There is a breakfast buffet included with the room. My room had a high ceiling which gave it a spacious feeling. There is not much of interest in the immediate area, but farther south is an aquarium and a park overlooking the ocean. Just a little south and east is the harbor and Ports of Call, which has restaurants. The Historic San Pedro downtown area has a few old buildings, but is not very interesting. (There is a the First Thursday Art Walk, which might make it more lively.) Comparing this hotel with others like it, the rate I paid here made it a very good value.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
We certainly appreciate your Gold Star recommendation! Future guests of the BEST WESTERN PLUS San Pedro will find your comments very helpful. Thank you for recognizing the value that we offer our guests, including our complimentary breakfast offerings! We would love to see you again in the future.

"Very neat hotel"

4
13/07/2016

Stayed for two nights at the start of our US holiday, the staff were very helpful and could not do enough to help. Our room was very clean and well maintained, the breakfast had good choices which were quite tasty.The area of San Pedro is an interesting place, lots of culture and interesting people. The staff at the hotel recommended an excellent Italian restaurant nearby called earlier Raffaello Ristorante-great advice. I would happily stay again at this hotel and would recommend it to others.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Scott, Thanks for recognizing our dedicated team; we will pass your kind words on to them. We appreciate you mentioning our tasty breakfast offerings as well as our unique community. The fact that you would stay with us again and recommend us to others makes our day! Thank you!

"One Night"

3
26/06/2016

Perfect place to stay before leaving for Catalina. Agree with reviewer this is not where I would stay for a southern California vacation just because of the neighborhood. Loved the hotel. Large, comfortable room and good breakfast. I do tons of research before planning a trip and the hotel was what I expected. Only disappointment was going down to what we thought was a bar to watch Warriors game to find the bar wasn't open (maybe it is for private parties) Gave great recommendation for sports bar to watch game.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to post your review! We appreciate you recognizing our convenient location for sea travel. Many of our guests comment on our large, comfortable rooms and our breakfast offerings; we are glad that you enjoyed them as well. Sorry that the bar was not open for you to watch the NBA game, we will look into that; we appreciate you bringing it to our attention. We hope to see you again the next time your travels take you this direction.

"Adequate hotel, nothing special"

3
22/06/2016

We stayed two nights. It was clean and had the basics but not somewhere I would go for a vacation, or walk around outside at night. Well located for lacrosse or soccer tournaments. Breakfast was borderline gross, with burnt eggs, green sausage, not a lot of choices. If you can manage with just a sweet roll or a waffle, it is fine, but if you want eggs or more, walk to the McD's. Beds were comfortable and rooms clean.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Lynn and James, We certainly appreciate you recognizing our convenient location. Many of our guests compliment our breakfast offerings; we consider your less than positive comment to be an opportunity for improvement. Thanks for bringing it to our attention! We hope that you will give us another try in the future.

"We had a two day/one night stopever while waiting for our Cruise which left nearby"

5
20/06/2016

We really liked this hotel. While it was not flashy it was "olde worldly" and had a charm of its own that we enjoyed. It had plenty of room to spread out and relax.The accommodation exceeded our expectations. The room was a really good size and it was very clean. The amenities were everything we needed including the free WiFi and the breakfast which we greatly enjoyed. The bed was very comfortable and the area at night was subdued so sleeping was no problem. We also appreciated the free shuttle to the Port on Day 2. Mostly though we found the staff friendly, accommodating and super helpful. We would highly recommend it and will stay there again on any future visits from Australia.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro are elated that you were happy with your stay! Our unique decor, free shuttle, and our breakfast offerings are often complimented by our guests, and we are glad that you enjoyed them as well. Above all, thanks for recognizing our dedicated team; we will pass your kind words on to them. The fact that you would stay with us again and recommend us to others makes our day! Thank you!

"Beautiful hotel at an affordable price"

5
14/06/2016

Traveling on a budget from Ohio to California and back! Room was very affordable. Front desk was polite and gave us all the info we needed to get settled in for the night. Clean, large room. Bathroom very nice. Breakfast and parking free. Coffee always available in lobby or you can make it in your room. Beds were comfortable. Highly recommended!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Kelly, Our entire team at the Best Western Plus San Pedro Hotel & Suites, are happy that you enjoyed your stay with us! Our dedicated staff, the amenities we offer, as well as our breakfast fare are often mentioned by our guests; we are glad that you did too. The fact that you highly recommend us, makes our day! Thank you!

"Very Nice Hotel"

4
10/06/2016

Stayed for one night. Wanted to stay another, but they were sold out of double queen rooms. Front desk staff very friendly. Room was very clean and nicely decorated. Didn't have a problem finding a parking spot. Breakfast was good.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Sandy, All of us at the Best Western Plus San Pedro are elated that you enjoyed your stay with us, albeit one night. Many of our guests comment on our dedicated team, ideal location and our breakfast offerings; we appreciate that you did as well. We do hope you will visit us again!

"San Pedro"

4
02/06/2016

The check-in process went very smoothly other than having to step over the vacuum cord to get to the desk (we arrived early afternoon and did not see it since). The staff was very friendly, helkpful and courteous. We were there with two other couples for a total of 3 rooms and had no problems with any of them. The hotel is centrally located and easy to find. I will stay here again when I am back in the area.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Jerry, We certainly appreciate you recognizing our convenient location, and thanks in particular for recognizing our dedicated team! We will share your sentiments to them. It is very gratifying to us that you will stay with us again the next time you are in the area. We look forward to it!

"Our stay in San Pedro"

3
31/05/2016

This is an older hotel. It looks lovely on the outside and could use some updating on the inside. Under new management, so would be interesting to see what they do with it. Has a bar and a restaurant that are not open. Not many decent eating establishments within walking distance. Room was ok, but noticed the bottom fitted sheet did not fit. It was stretched to the limit and didn't even cover the corners of the bed. Noticed a stain on the bottom sheet, so wonder if it couldn't be washed out or sheet was not changed after previous user. Yuk!!!! Thought it was over priced at $160. Should be priced maybe around $100.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your feedback regarding your recent stay with us. To your observation, we are updating our hotel on a continued basis. I can see that we've let you down in the housekeeping area. It is an area of opportunity that we take to heart. Please accept my apology for not providing you with an experience you deserve as a hotel guest. I've shared your feedback our management team. We only hope that you will give us another chance to make up for this experience.

"very clean with great staff members"

4
28/05/2016

The rooms are huge. The breakfast has quite a variety for Best Western. This is a very clean hotel with great staff members. I don't remember staff member names but all of them were great; even their shuttle driver. Free shuttles to cruise ports also makes this hotel desirable. Free wifi is also good.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
We at the Best Western Plus, San Pedro are elated that you had a fine experience with us. Guests often comment on our convenient shuttle service and our robust wifi system; we are happy that they helped to make your stay that much better. All of us work hard to make sure our guests have stay worth coming back to; we will be sure to share your kind words with our team. We look forward to seeing you again in the future!

"What a treat!!!"

4
24/05/2016

My wife and I were meeting some friends from China. We flew to LA from Dallas and wanted a hotel near the one their agency booked. I read many reviews and this hotel looked better than the other options. Most of the complaints were that people didn't like San Pedro. Well, don't go there if you don't like it but don't blame it on the hotel. We pulled into the hotel parking which was covered and felt safe. When we got to the lobby, the clerk was patiently explaining the hotel to a prospective guest on the phone. Our turn resulted in a quick and painless check-in. The first thing we noticed was all of the staff were genuinely helpful and friendly. Even the guy painting the walls. The hotel is old but is being remodeled. The rooms were large, clean, and well supplied. Breakfast was a buffet style with many choices. I wanted bacon, but they had sausage. Oh well. For getting around San Pedro, the hotel is centrally located. The traffic is typical LA style. Lots of cars going nowhere. But the busy hours are shorter in this remote part of LA. Oh, the room air conditioner was very effective. There was just no control to make my wife and I to agree where to set it. We felt very safe here and in the area. You do need to use your room card to access the elevators floors with guest rooms. We did not use the exercise room, swimming pool, or business office. But it was comforting to know what was available. The free wift worked fine for 3 days. On the 4th day, I had to reconnect frequently, like every few minutes. The desk clerk reset the router, but I had no better luck. If I had to go to San Pedro again (it is soooo far from my other friends in LA), I would stay here without giving it a second thought.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Don, Thank you for taking the time to post your review! We appreciate you recognizing our convenient location, breakfast offerings and the other amenities you mentioned; we are glad that you enjoyed them. We are especially happy that you felt safe and comfortable here with us. The fact that you would stay with us again "without giving it a second thought" is very gratifying to us. Thank you!

"Short visit"

4
18/05/2016

Nice and comfortable hotel near Los Angeles airport. The location is good because the airport is more or less located centrally.The staff and room service is good. The rooms are big and well maintained. The breakfast is nice and has variety. The best thing about the hotel is the free airport/ metro shuttle available throughout the day. Once you reach the metro, traveling to any place becomes very easy and comfortable. Many eating joints nearby. Highly recommended

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to post a review of our hotel! You appreciated what a lot of our guests do; our convenient location, free shuttle, and our breakfast offerings; we are pleased that you enjoyed them as well. Thanks again for choosing us; the fact that you "highly recommend" makes our day!

"Clean and comfortable"

3
12/05/2016

Stayed for three nights in May. Room was clean, comfortable and quiet. The staff was friendly and accommodating. There is a 7-11, El Pollo Loco, McDonalds and Starbucks nearby. I did not take advantage of the free breakfast, so I cannot comment other than to say it seemed VERY popular with the other guests. (I took one look at the crowd and opted for McDonalds). The location seems like it would be very convenient to the cruise terminal. Very blue collar neighborhood, not sure I'd walk around after dark, but I never felt unsafe.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear George, Thank you for taking the time to comment on your stay. We are happy that you found our accommodations "clean, comfortable and quiet" Perhaps next time you will have the time to try our breakfast; it is a guest favorite. Please come back and see us again.

"Don't let the facade put you off. It's a gem!"

5
11/05/2016

Took the super shuttle from LAX and 30 mins later we were outside a non descript building in a not particularly salubrious part of town. The lobby is on the second floor and is magnificently restored Spanish décor. Mirrors, chrome a comfortable lobby and eating area is immaculately maintained. We were only staying overnight on our way to a cruise and scored a room on the top (4th) floor. The high ceilinged & beautifully carpet corridors were adorned with 9 foot black doors which only added to the richness of the décor. The hotel has a small gym and pool and a shuttle to the port of Los Angeles. Complimentary breakfast is hot and wholesome. This is a delightful hotel and I would certainly stay here again.

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
All of us at the Best Western Plus San Pedro Hotel & Suites, are elated that you had a first-rate stay with us! Our unique decor, convenient location, as well as our breakfast offerings are often mentioned by our guests, and we are glad that you enjoyed them as well. The fact that you would stay with us again is what we work for! Thank you!

"Pre-Cruise rest"

5
10/05/2016

This was the first time I have stayed in the San Pedro area in preparation for a cruise. I used the 'park-n-cruise' package and it worked out great. Planned far enough ahead and got a great rate for the room and 7-days of parking. The staff were all great, the room great (quiet and easy to sleep), the breakfast light and the shuttle to the cruise terminal was good. My daughter and sister had accompanied me and in the process of packing up for the shuttle to the ship my daughter later realized that she had left her exercise roller (for her shoulder) behind. We had hoped that, upon our return, the roller would still be there so she would not have the expense of purchasing a new one. GUESS WHAT??? - it was - when they cleaned our room they put the roller aside and she was able to pick it up when we got back. ALL the staff were very helpful and professional. Good place to stay

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your top-notch review! We are elated that you had a fine experience with us. Guests often comment on our breakfast offerings as well as our convenient shuttle service; we are happy that you enjoyed them as well. All of us here at the Best Western Plus San Pedro Hotel & Suites, work hard to make sure our guests have a pleasant stay; we will be sure to share your kind words with our team. We hope that the cruise went well and we look forward to seeing you again in the future!

"Pleasant Stay"

4
08/05/2016

My parents stayed here for its location close to their Norwegian Cruise. Everything would have been really good with an exception of the bar and restaurant being closed. I had issues with the hotel when I tried calling the hotel to talk with my parents to see how things were going. I called the hotel got a recorded message to either enter the room number or press 0 for operator since I didn't have their room number I pressed 0 NO ONE ANSWERED THE PHONE I tried 5-6 times then just gave up trying I wouldn't recommend this hotel If I had an emergency and couldn't get in touch with loved ones I would be really upset

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Richard, Thank you for taking the time to post your review. We are glad that you found our location to be convenient for the Cruise. Also, thanks for the citing the opportunity for improvement regarding our communication channels. We take our guest feedback very seriously and will look into improving that process; we are sorry in caused you inconvenience. We hope you will give us a try again in the future.

"Perfect Place Before a Cruise"

5
08/05/2016

My husband and I who are both senior citizens stayed here the night before we left for a cruise to HI. We were very pleased with our choice. The hotel is very grand; both interior and exterior. It does not look like the typical chain hotel. The breakfast offered was very substantial. We reserved the room package that included parking for the length of the cruise and free shuttle service to and from the cruise port. This was all very convenient and ran smoothly. We had arrived early for our stay, but the attendant at the front desk was so helpful and found a room for us. We felt very welcomed here. When we came back from the cruise they offered us water and use of the restrooms. The hotel is at a busy intersection and there is street noise if you have a front room like we did. However, we were going on a relaxing cruise the next day so we weren't bothered if we didn't sleep well. We had read reviews that the area around the hotel is not safe at night. We had no intentions of going out anywhere at night so this did not concern us. There is a 7-11 nearby for snacks, etc. and a busy gas station across the street. We did walk around the hotel block the morning of the cruise and felt safe. There was a homeless person sleeping on the sidewalk, but we just kept to our own business. We would definitely stay here again!

Steven M, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Dear Patricia, Thank you for your 5 Star review or the Best Western Plus San Pedro Hotel & Suites! Our staff works hard to give our guests a great experience, and we will be sure to share your kind words with them. Guests often have good things to say about our breakfasts, and we are pleased that you enjoyed the cuisine as well. Thanks again for choosing us; the fact that you would stay with us again makes our day!

"Very pleasant, good location, good staff"

4
04/05/2016

A smallish hotel by American standards which was a pleasure to stay in for two nights pre-cruise. Arriving off a trans Atlantic flight we were greeted by a very pleasant lady receptionist our room was ready, nicely appointed, spacious and a comfortable bed. The self service breakfast (included) was nice. The hotel is within walking distance of downtown and after our stay there was a complimentary shuttle to the cruise terminal taking less than ten minutes.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Good Hotel"

4
25/04/2016

This could be a great hotel if they get their Restaurant and Bar open up. Not much in the San Pedro area to eat, but very close to the Cruise Ship port. They do offer a free breakfast which is good and the staff work hard and the room is clean and comfortable. The hotel looks like an old mansion and is extremly clean. They offer free wifi, but not a great connection. There are a few places to eat and a Seven Eleven store near by. There is a CVS in walking distance. There is a pool, and laundry machines ....$$

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Overnight for cruise"

5
24/04/2016

Stayed one night prior to cruise. Hotel and staff were excellent. Room was well equipped, king bed, couch and a very comfortable chair. Everything was in excellent shape. Definitely would stay there again.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Cruise and park"

5
23/04/2016

We selected this hotel because of its location near the port and reasonable 7 day parking during the cruise. We arrived and were very suprised at the quality of this hotel and the great staff starting at checkin with Nora. The rooms were very clean and the bed was very comfortable. Wonderful stay and we would use this hotel again.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Needs improvements on safety & security"

3
19/04/2016

I arrived at midnight from driving near bay area. We were scheduled to depart out of Long Beach in the morning. There were no parking spots when we arrived. They told me to park up against the building near elevators. Front staff were not nice and had a bad attitude when I asked where I could park. Our room was a bit antiquated but clean. What concerned me was the shower cap/plastic over the smoke detectors in the high ceiling room. In addition the added dead bolt lock was coming off the hinges. Security & Safety get a zero from me. Room was clean and the added sofa bed in the room was great. Breakfast in the morning was basic but, hot. Waffles, eggs, sausage were good. I explained to clerk upon check out and showed him photos of safety and security problems he just said he would handle it. Not much of an apology or anything else they could do. I told him I take my family's safety seriously and he should too.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I will get with my team to make the needed improvements. Please come back and see us.

"a bit tired but a helpful staff and great location."

4
14/04/2016

Hotel is a bit older, if this bothers you this might not be your cup of tea. However, they have free wifi, a business center, a helpful staff and a free shuttle that comes in handy if you're heading for the cruise terminal which is directly down the hill.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Needs work"

3
13/04/2016

First time stay here and I had go around the block just to find parking because there is not even close to enough spots. Finally check in and they bump me up to an executive suite which is nice and a large room with a fireplace which didn't work. Thought it might be decorative. TV reception was poor and they need more channels. Called about it but nothing could be done apparently. They went cheap on the coffee maker. Bathroom was clean. Plenty of towels but some seemed worn. Bed was comfy but needed new fuller pillows. They have a pool and jacuzzi but I did not check them out. The elevators are old and it's annoying having to swipe your card to get to your floor..had to swipe many times before it worked sometimes. Heating and ac is done by a remote that doesn't always work. I expected more because it's a plus hotel but this one falls short especially with guest parking. Room was quiet, I got a good night sleep thankfully. Staff was very nice and professional.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I will get with my team to make the needed improvements. Please come back and see us.

"Cruise Port Hotel"

4
10/04/2016

Key points why we selected this hotel - 10 minute drive to port + parking provided while on cruise. Hotel has own shuttle Van. Holds up to 7 + can handle easy. 10-12 pieces of large luggage Hotel is with walking of 5 minutes to a McDonalds, KFC. There is a small market near by. Area not one I would walk around in at night Has approx. 6 handicap parking spaces. Parking can be limited if large amounts of customers are traveling at same time. I estimate 25 on first floor, 15 on 2nd floor. All in covered areas. Plus have another 15-20 spaces not covered The rooms are good size. Some would considered very large. Bathroom is in 2 parts. Sinks are are separate from tub/shower and toilet. Shower head easy fits a 6 footer. Towels could be a little thicker Morning breakfast was good. Eggs, pancakes, oatmeal, plus breads, rolls, juice/coffee/tea/orange juice. Fruit was also available. All self serve Suggest when checking in sign up for shuttle to port. Get room away from street Uber to port is $7-8 Port area has some good eating places. Some with good happy hour pricing

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad you found your stay was enjoyable. Please come back and see us.

"wonderful stay"

5
06/04/2016

arrived early and got a room. very tired from a long flight from costa rica. the people were very helpful and friendly. the room was clean and the furishings were brand new. no comlaints. the moring breadfast was above your normal offerings. very tastefull. if i ever do another cruise from los angeles i will stay at the best western, san pedro.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"San Pedro Best Western Plus"

3
04/04/2016

Noisy hotel by main road. Staff was pleasant but not motivated to do more than satisfactory work. We chose this hotel for the service of leaving your car parked at the hotel, while taking a cruise. This hotel also provides shuttle service to and from the cruise port. This is an excellent service, it's very nice and the main reason we chose this hotel. It is within walking distance to several stores and nice restaurants.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am sorry that you found your stay was not more enjoyable. Please come back and see us.

"Perfect after a cruise!"

4
02/04/2016

This hotel was great- very close to the cruise terminal (a $7.50 cab ride), clean and the rooms are very spacious and comfortable. The breakfast is a great added bonus. The pool is a bit small, but still nice, and there's a hot tub as well. The hotel allowed us to check in 5 hours early after we requested this on our online booking (we arrived around 11 AM from the cruise ship) which was also hugely appreciated. I would definitely stay again!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Bon voyage "

5
28/03/2016

Stayed on the park and cruise. Very nice old refurbished hotel. Great staff with good knowledge of where to eat. Shuttle to princess terminal flawless and breakfast included. Already booked for my next cruise.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Paid over 200.00 Not very great service"

3
27/03/2016

Was not pleased with breakfast. This hotels service has really gone down hill since the last time we stayed here for a cruise. Staff not very helpful. Had to 45 min wait for shuttle or pay for a taxi to back to hotel so we could head back Not a good valve..=(

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am sorry that you found your stay was not enjoyable. I will get with my team to make sure we get back to the basics. Please come back and see us.

"Cruise with Princess Lines"

5
27/03/2016

Good hotel prior to cruise and parking was important and economical. Would use again if on cruise out of California. Staff was fine, driver was helpful and interesting person. Will recommend if friends ask for hotel in area for business or pleasure.

"Not quite up to par"

3
23/03/2016

We are best western frequent fliers so very loyal to this chain. Compared to others we have stayed with this hotel did not quite match up. The service was mixed, the pool and hot tub was not functioning and the breakfast just so so. The room, however, was very nice and quite large. We stayed here before a cruise and chose this location because of it's proximity to the pier. There is a free shuttle offered however it fills up quickly and you can't reserve until you arrive. Half our party had to take a cab. Consider staying over in Long Beach just a 10 minute cab ride to the pier and a really funky town.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I will with my staff to see what we could have done better. Please come see us again if you are in our area.

"Watch Out For Lack Of Parking"

4
20/03/2016

Great hotel and very very good staff. Way short of having enough parking for all the people staying at hotel. Very nice room with very clean bathroom. Everything up to date. No noise from street. Internet great in the room.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. Sorry about the parking. Please come see us again if you are in our area.

"Good value"

4
17/03/2016

Excellent stay at a great rate. Hotel has been renovated and our room was large, clean, quiet and well furnished. Service was excellent. Check in staff were efficient and friendly. Complimentary breakfast with many choices. Very impressed with the morning desk staff who brought and refilled my coffee without being asked. Complimentary shuttle provided to the cruise ship terminal. The only negative was that the pool and hot tub were being repaired and not available.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. The spa has been repaired. Please come see us again if you are in our area.

"Great place to stay"

4
15/03/2016

We stayed here the night before our cruise out of Long Beach. NOTE: they only provide shuttle and parking service to cruisers going on Norwegian and Princess out of San Pedro. We were on Carnival out of Long Beach. Nevertheless, we were very happy with this hotel, the staff and overall comfort. I wasn't planning on leaving my car there anyway so the no parking for our cruise didn't affect me. The breakfast area was clean and the food was good. I did have a dirty utensil or two but just grabbed another one. I would stay here again if I visit the area.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"Very nice."

4
15/03/2016

Stayed overnight before our cruise. Very nice hotel, very friendly staff. breakfast was excellent, very nice room. Only bad thing was staff new we were going on a cruise and evening staff did not mention we had to sign up for shuttle. So took a cab. Staff needs to ask if needs the shuttle and sign them up.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I will make sure the staff asks if you are going on a cruise. Please come see us again if you are in our area.

"Good for pre-cruise stay"

4
11/03/2016

We booked directly with Best Western and got a fair rate, but when we arrived, I showed my Best Western Rewards Card and as it happened I had enough points for a free stay. That was great! We arrived at LAX in the early evening and took Prime Time Shuttle to the hotel. We paid $17pp plus tax. For 2 of us, I am quite sure this was cheaper than a taxi because San Pedro is actually quite far from LAX. The upside is: it's really close to the Cruise Ship Terminal. We arrived at the hotel after 8 pm and all of the best free shuttle times to the Pier for the next day, were taken. We signed up for 2 single rides but in the end, we discovered it was so close to the Pier we just walked. It was a lovely Sunday morning and it took all of 15 min. The hotel is older, but clean and pleasant. Our room was in the annex. I don't think there was an elevator, but that was fine for us. Our room was a typical Best Western room, and it was clean and comfortable with a good bathroom and shower. The breakfast was quite good, it was very busy as 2 ships were departing that morning, but the staff worked very hard to keep the buffet replenished and the tables cleaned. The front desk staff were all very helpful and pleasant. The pool area is quite nice, it was a good place to sit and wait in the morning until we could check in at the Pier. Gaffey is fairly busy street, and the surrounding area is not a place I would wander around at night. We went to the market which is a couple of blocks away (Riteway I think?) and stocked up on water and wine for the cruise, popped into The Golden Arches for a take away dinner and just had our filet o fish and Coronas in our room. There really wasn't any place worth eating at within walking distance and I would not travel too far at night on foot . The walk to the Pier on Sunday morning felt safe enough, through a residential area. All in all, a good choice pre-cruise.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"Perfect for Pre-cruise Stay"

4
11/03/2016

We stayed at this hotel with another couple for one night prior to taking a cruise. Check-in was quick, and the room was spacious and clean. The location was perfect for our purposes, and there are several restaurants within walking distance of the hotel. As we could not board the ship until 1:30 on Saturday, the hotel was accommodating with a late check-out. Following the sufficient buffet breakfast, we enjoyed a leisurely walk to old San Pedro and to see the USS Iowa. The free shuttle to the port was accomplished in a nice van with a pleasant driver. My only complaint is that the hotel is located on a busy street, and the room was noisy. I thought I was back in New York again!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"Over Nighter"

3
10/03/2016

Went for an overnight getaway. I will start by saying this hotel was "okay" in my opinion, it should not be listed as a "plus" and the price for the room was a bit much....I was fooled by the photos. After getting settled in, I was luckily enough to hear sirens and a helicopter hovering above. The area surrounding the hotel is run down and hear sirens all night, cars with boom boxes that rattle the windows and motorcycles with loud exhaust up and down the street. Hotel is on a main drag it appears. Good for overnight but that is about it. The staff was great though, very friendly and I did not have any problems in room.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"Best Western is the Best!"

4
07/03/2016

My husband and I stayed for 1 night prior to our cruise. We were pleasantly surprised by the hospitality and Victorian charm of this hotel. The desk staff was exceptional, especially Emelin. Upon our arrival we were told that we had been upgraded to the Executive Suite. Wow...what a great treat! The hotel is beautiful and the suite was fantastic as well. We enjoyed spending time at the pool, albeit very small and the water was extremely cold. Breakfast is included each morning and includes both hot & cold buffet items. The wait staff is to be commended for keeping the tables clean & refilling the food continually. All in all, there is no other place to stay if you are travelling to San Pedro.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"Old, But Nice Hotel"

4
05/03/2016

I had not planned to stay here. I paid Priceline for 3 non-smoking rooms at Extended Stay, Harbor Gateway in Torrance. Extended Stay only had smoking rooms available. Priceline sent me here at no extra charge. The location was inconvenient, but the place was very nice. And it was a non-smoking hotel, which I liked. The hotel seemed very clean, despite what appeared to be an older building. The age added to its charm. The front counter staff was very nice and helpful. However, one of the clerks had a cold, which I caught. That interfered somewhat with the business that I was on that week. Maybe the hotel needs to provide paid sick leave and make their employees with public contact take paid days when they are infectious. This place has a small, very basic breakfast buffet. The selection is very limited, but the quality was very good. The sausage and scrambled eggs were just as good or better than what is served with breakfast in most better restaurants. But your only choice was scrambled. Everyone in my group was very pleased with the breakfast there. I was in a room away from the street. It was quiet and I slept well. Another room I rented was on the street side. The person in my group that stayed in that room commented on the noise from the street. However, he said he was very happy with the hotel. We had one mishap. My daughter went into the elevator from the garage and had forgotten her room key, which is necessary to operate the elevator above the second floor (we were staying on the 4th floor). She went to open the door and it would not open. She called me on my cell so that I could get her out of the elevator. When I was unable to get the door open, I asked the front desk for help. The security guard immediately sprang into action and addressed the matter. He had me tell my daughter to simply turn the run switch off, and then on again. That worked. That incident did not affect my review. I gave it four stars because it is simply not a five star hotel (I have stayed in 5 star hotels, and this one simply is not a 5 star hotel). However, it was everything and more than I expected.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"great hotel"

5
05/03/2016

Great hotel with great service. Stayed here one night before getting on a cruise ship. Nice rooms and the picking of times for the free shuttle to the pier was great. Very nice breakfast as well. We will stay here again.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am glad to read that your stay was more than you expected. Please come see us again if you are in our area.

"Room Location"

2
03/03/2016

Our actual room was clean & comfortable & the breakfast was ok. When we arrived, we went to the front desk to get our keys. We were told to take the elevator to the 3rd floor go down the hall, outside past the pool & into the other building & our room was on its 2nd floor. What they neglected to tell us was that there were no elevators in the building. We had 2 very full heavy suitcases & 2 carry ons. I could not manage the stairs & the suitcases so my husband had to make 2 trips with the suitcases & then a 3rd for his carry on. It was difficult for him. In reading through the hotel guide, I saw that they had luggage assistance so after breakfast in the morning, we asked if we could have someone pick up our luggage about 11:30. We were told that would be done. When no one came, I called downstairs to see when they would be coming. A gentleman told us that they did not have luggage assistance I explained that his guide said that they did & we did not ask for a room with stairs, We were 68 yrs old & I did not want to have a heart attack. He put me on hold & finally said that he would send someone from maintenance. Even he had a difficult time getting the luggage down. In future, I would only stay there if we could get a room in the main building. If this could not be assured then I would not stay there. The girl on the front desk in the morning was friendly & helpful. The girl at night was bored & did not seem to care about anyone. She did not give us the password for the wi-fi & when I called down to get it, even though I spelled it back to her because I was unsure of what she was saying, I did not have it correct. I realized on my own what she had said but normally this is given to you up front when you get your key. Later we realized it had been written on the back of the key card holder but she had not pointed this out & we did not see it until later. Unless she was having an off day, she should perhaps consider a job that does not deal with the public. Also because of our late arrival to the hotel, the free shuttle service was only available at 8:30 in the morning (too early for boarding the ship) or at 3 (too late for boarding the ship). The girl on Sun explained though that a taxi was only about $10 and she could & did order one for us. This could have been a pleasant stay except for the room location and the gentleman who did not want to send anyone to help with luggage.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card about your stay. I am sorry you did not get help with your luggage right away. I will get with my team to see what we could have done better. Please come see us again if you are in our area.

"Great Cruise and Park property"

4
01/03/2016

If you are looking for a good hotel that allows you to park your vehicle during your cruise, this is the property. They have a cruise and park rate that was very reasonable. The hotel was updated and the furnishings were up to par with what you would expect from a Best Western. The neighborhood is not the nicest, however, I felt very safe in the hotel. I elected to take Uber to the pier which cost me $10 with tip rather than the hotel shuttle. The hotel shuttle has a sign up and it's very limited to the number of people it can take at one time.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Nice Place for a Pre-Cruise Stay"

3
01/03/2016

This was a nice place for us to stay the night before we left on a cruise. The hotel offered a free shuttle to the cruise pier that worked well. At the hotel itself, it seemed short of front desk staff and staff in general. Was difficult to locate someone when you had a question or a concern.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. I'll make sure that staff is more readily available. Please come back and see us.

"Great pre-cruise accomodations"

5
20/02/2016

Large comfortable room, close to the Port of Los Angeles. The free hot breakfast and shuttle were a plus! I would definitely stay here again before my cruise even though I was EXTREMELY disappointed the hot tub was not working. The entry to the lobby was a bit confusing as you have to enter the parking garage and take the elevator to the lobby. There were LOTS of places to get food and or drinks that were within walking distance. Neighborhood felt safe even at night.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Convenient location to Cruise Port"

4
18/02/2016

We used this hotel the night before our cruise. It was clean, comfortable, and close to the port. Breakfast was good. The staff was friendly and gave us good advice to a restaurant that would deliver food. It was pretty late when we got in and were just too tired to venture out. This hotel was also very close to a Catholic Church so we were able to attend mass before boarding our cruise ship. The only negative is that the free shuttles to the cruise port were booked full unless we wanted to go extremely early or cut it close on the late end of boarding. If you need the shuttle, schedule it as soon as you can. We would definitely use this hotel again if we were to be in the area, even if for another reason other than a cruise.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Nice Hotel"

4
17/02/2016

stayed here prior to going on a cruise, hotel was clean and staff was very friendly and accommodating. pool and jacuzzi are not heated. shuttle to cruise port was clean and well maintained. The shuttle does not go to carnival ships. Breakfast was decent for a free hotel breakfast, free wifi signal was very weak in the room card readers in elevator don't work well

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. We have ordered a new heater and will install it next week. Please come back and see us.

"Great stop over before our cruise."

5
15/02/2016

Our family stayed at this hotel on Feb 6/7 2016. We had a great experience, and were extremely happy with the service. Upon arrival we were offered a shuttle for our cruise on Sunday Feb 7. This was fantastic! Friendly staff, clean and comfortable rooms, and a great breakfast. The couple in front of us complained bitterly to the staff. They demanded a free cab ride to the cruise ship and were complaining about the hotel. They were extremely rude to the staff. It is a shame that the staff had to deal with such ignorance. This couple should learn to be thankful for a free meal and a roof over their head. Such a "me first" world we live in, and they made the rest of us waiting to check out laugh at their stupidity. Top notch staff, great time, and we will all be back (26 of us!)

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable. Please come back and see us.

"Poor service and poor quality of breakfast"

2
15/02/2016

We stayed one night en route to a cruise vacation and have used Best Westerns regularly This Best Western is dated, The rooms are Okay but due to the age of the hotel cigarette smoke has got into the wallboards in the room and as a result there is a definite stale smoke smell in supposedly non smoking rooms We were supposed to get a free shuttle from the hotel to the ship but this never happened as the shuttle was fully booked until mid afternoon. When we booked the hotel we were never told that you had to prior book the shuttle. Breakfast was poor. Half the plates were empty on the buffet The coffee urn was empty too and staff seemed in no hurry to rectify the problems.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
The hotel was renovated in 2013. I'm sorry you were unable to book a shuttle time that you wanted. I will get with my team to see what else we could have done to make your stay better.

"before the cruise"

2
15/02/2016

While the hotel and staff were fine, the street noise was horrible! from the time we checked in to the time we left the next day, there was constant noise from traffic by way of motorcycles, emergency vehicles and racing cars. we got very little sleep. If you were to still choose to stay at this hotel, I would ask for a room on the back side. On the plus side, having a free shuttle to the cruise terminal made it very convenient for us.

"Good pre cruise accommodation"

4
14/02/2016

We had a problem with our reservation upon arrival. We had booked a suite for 4 of us but the assigned a room with one king bed. Desk clerk said she could not reassigned. The hotel was booked solid-in fact all of San Pedro was. We had to take our issue up the ladder but in the end was handled in a very satisfactory manner which is what was important to us. An aside: other friends who arrived later (1 couple) were assigned a room with 2 queen beds. Hellooo? That would've worked for 4 people! But as I said, we had a satisfactory outcome. Room was clean and very comfortable. It is a noisy location but the convenience for cruising outweighed that inconvenience by far. We're we to cruise out of San pedro again, we would stay here again.

"Great location for cruising"

5
13/02/2016

I have stayed at this hotel a few times and find the rooms very good. They are spacious with a great bathroom and a fridge. They don't have a safe but none of the Best Westerns that we have stayed at do. This would be the best Best Western Plus I have stayed at (stayed at last five others). The difference is the best breakfast and availability of tables, the staff and location. I find it great for the complementary shuttle service to the port area. The speed of the wifi is very good (u like some other hotels).

"Very impressed with everything!"

5
12/02/2016

If your going on a cruise out of San Pedro or just coming to visit, I would recommend this hotel highly. It's an older property, but in remarkable condition. The cost is reasonable compared to other brands in the area and the service was unbelievable. We dealt with Eric and Nathan at the front desk and couldn't believe the attention that they give to all the guests. The rooms have been remodeled and appear to have all new fixtures. I've stayed at plenty of Best Westerns, and many were in worse shape than some lower end budget hotels. This one is top notch in quality and service. I'm glad we stayed here. We thoroughly enjoyed our stay

"Should have stayed elsewhere"

3
12/02/2016

Best Western is usually not bad but the neighbourhood they're in leaves much to be desired. Very disappointed that nothing of remote interest was nearby. Guest service was pretty good. Wifi barely works except in hotel lobby. "Fitness centre" is three machines and a tv. Clean, affordable but glad we only stayed one night.

"Nice for a stay before a cruise"

4
09/02/2016

Nice, clean and nice staff. Stayed one night before departing on a cruis with a free shuttle to the terminal. Breakfast was fairly good. Staff recommended an Italian restaurant in the neighbourhood for dinner- really good dinner. Also spent the day in San Pedro because our flight home was so late and the hotel stored our bags for the day after we returned from our cruise- overall really pleased with the service.

"whatever"

3
03/02/2016

I will not review the hotel as I was extremely disappointed with where it was located and the amount of street noise that we had to endure all night. We got very little sleep and there was no relief to be had. We would just drift off when another siren or motorcycle would come by. If we had to stay there again we would request the back of the hotel.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"hotel with stairs"

3
02/02/2016

Staff was very friendly but not all of the rooms are in the main part of the hotel. If placed in the building next door you have to climb 3 levels of stairs after hauling your luggage thru the parking garage to get there.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to write a comment about your stay with us. I will get with my team to see if we can find a solution to these stairs.

"Okay"

3
01/02/2016

Expensive for what you get. Not much around in terms of restaurants or things to do. Only stayed one night as we were taking a cruise the next day. Nice to have the shuttle that took us to the cruise terminal.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay.

"Cruise hotel"

5
01/02/2016

Very nice hotel close to the cruise port in San Pedro. They have free shuttle to the ship. Rooms are very nice and clean. Breakfast is great, a lot of options and served on regular dinnerware with silverware.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable.

"Very Nice"

5
31/01/2016

Stayed at the Best Western San Pedro 2 nights going to and coming from a cruise Jan 24th and Jan 29th. The staff at the hotel were excellent. The bed was very comfortable, clean comfortable rooms as was the hotel. Good sized pool but on our stay the hot tub was not on. Great recommendation on a restaurant in the area-Raffeallo's. Best Italian ever. It was a 4 - 5 block walk and the area was very safe and comfortable to do that.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I am glad that you found your stay was enjoyable.

"Bad Treatment"

1
28/01/2016

Be warned - the night staff should be fired. We had just finished a 14 hour flight with layovers from Rio and together with 7 hour jet lag we were exhausted and ready for bed at 7 pm (which was 2 am our time). This after being up 44 hours straight with the red eye that we had taken. All we wanted was a peaceful nights sleep. It was not meant to be - party people in the hall making tons of racket. I let it go without complaint. It recurred. I opened my door the second time and asked politely for quiet explaining we had been up for 40 hours. Somehow that irked the staff because promptly at 11:38 PM after only about 3-4 hours of sleep there was a knock on our door - the knock must have persisted a long time because I was comatose and my wife woke me to tell me there was knock on the door. I was numb from exhaustion. IT WAS THE PERSON FROM FRONT DESK!!! CAN YOU IMAGINE BEING DISTURBED AT MIDNIGHT FROM STAFF??? He manufactured an excuse for knocking meekly telling us the room was supposed to be vacant!!! Frankly there is NOT ANY excuse in the world for staff to be disturbing guests in this manner. How utterly inconsiderate. Why he was knocking if the room was supposed to be vacant boggles any logic. I closed the door climbed back into bed and then not to be alone, the telephone rang 10 minutes later. Front desk again - telling me yet again that he had knocked because he thought the room was vacant. After that I was simply livid - what a awful and inconsiderate thing to do to guests - I could not sleep the rest of the night going over it in my mind. I figured it was pay back for complaining about noise in the hall at 7 pm - I spoke to the front desk next morning and he checked the booking and it showed clearly the room had been assigned to us. This was clearly pay back - or else someone a sadistic front desk night watchman looking for gags. The hotel may contact me and invite me to contact them for details through this review but doubt they will follow up. We will see. We are extremely disappointed, as this has been the hotel of choice for us over the last 3 years taking cruises. Never - never again will we be ever subjected to this kind of treatment again - the hotel staff we encountered that night are a disgrace. I am still reeling from the experience. Shame on you.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
I am very sorry that you encountered this kind of treatment. I was unaware of this incident happening at the property. I would like more information if you would like to share. Again, I am sorry and will investigate this matter.

"Clean, friendly hotel near cruise terminal"

3
27/01/2016

Checked in after a long day of travel, reception was friendly and efficient. Learned about Uber (not yet in Canada) and receptionist helped look at rates to return to LAX. Room was clean, 2 double beds with free wifi. Room overlooked ugly parking lot-no big deal as we were leaving early the next morning. Free breakfast in spacious room. Variety of choices. Free shuttle to ship, on time!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment about your stay.

"LOCATION LOCATION LOCATION"

3
26/01/2016

If you're dealing with the port of LA or taking a cruise from Pier 93, the best western san pedro is among the ONLY places you(would want)can stay overnight prior to launching into the Port. Situated in the odd little port town of San Pedro which ascends the hills behind the containers and dereks the trip down the hill to the actual port is 5 minutes. The hotel provides a shuttle every 1/2 hour gratis. And if you are cruising......you can leave your car in the hotel lot while you sip champagne and watch the sea lions along the Mexican Riviera. The hotel is on a historic block which has housed night clubs, speak easies, jazz bistros over the years---no doubt catering to the sailors and those who congregate with them. Now a very efficient hotel it caters too..........to the patrons of the ocean going vessels. The rooms are good size; beds comfortable; thin screen tv's with all of LA's channels and some cable.....free breakfast (not bad some hot some cold) it's all very Best Western branded. The rest of San Pedro is a bit rough around the edges. There's on great Italian Restaurant a bit of a walk down the hill...or easily cabable. There's plentiful drug stores and 7'11 and liquor stores right next to the hotel. The staff is friendly. The wi fi is free though a bit slow........older equipment does make checking in a tad slower than these days of instant room keys. Be sure to clear your car with the desk if you're leaving it more than overnight. We will return to the Best Western San Pedro.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card and thank you for all the kind words you had about our hotel. We look forward to seeing you next time.

"Great short stay before our cruise."

4
23/01/2016

Arrived early and Nathan at reception was amazing. Stored our luggage and let us grab a coffee and Danish while we waited for our room as we were very, very early for our checkin. Nathan managed to secure our room very quickly and also advised us of good shopping and sightseeing places nearby. Room was clean and well appointed with good facilities. The free breakfast every morning was great and the waffles were yum. The complimentary shuttle to the cruise terminal was prompt and efficient. I would definitely stay here again and would recommend. You can hire a car near the hotel cheaply for a day or two which gives you a little more freedom to look around. Hotel also has free car parking. Great stay

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card and thank you for all the kind words you had about our hotel. We look forward to seeing you next time.

"Positive hotel"

4
21/01/2016

We spent 4 night in this hotel. Very friendly staff, very clean spacious room. Parking lot big enough. Small pool area. Typical american breakfast, forget about english / european version. Many restaurants and fast food around. Easy access to and from highway. What's negative - this hotel is located in port areas with more crime as normal what is easy to see on local streets. But we felt safe. Generally I recommed this hotel for family stay.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay with us. I glad to see that you enjoyed our hospitality.

"Decent hotel for the night before your cruise"

4
20/01/2016

This hotel was very convenient for us as cruisers. They provided free shuttle to the cruise terminal which is about 5 minutes door to door. Hotel staff was friendly, rooms were clean and comfortable, and buffet breakfast was adequate.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay with us. I glad to see that you enjoyed our hospitality.

"Beautifully renovated hotel!"

4
19/01/2016

We stayed here the night before a cruise out of San Pedro. The hotel was beautiful and featured a great breakfast and free shuttle to the pier. The rooms were amazing and beautifully decorated. There had been a lot of rain and they were dealing with wet walls and floors, but at a minimal disruption to their customers.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay.

"Breathtaking Hotel"

5
18/01/2016

This hotel is so beautiful and the staff is great. They even had a complimentary shuttle to the cruise port. Lots of restaurants around and stores within walking distance. It is an older hotel, but you would never know. Will definitely stay here again, whenever were in the area

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay.

"The staff of this hotel took great care of me while my wife was treated for over a month in a nearby hospital."

4
14/01/2016

Thanks so much to the friendly, concerned and helpful staff who were life savers for me: Nathan, Eric, Amanda, Nora, Daniel, Emmelin, The breakfast preparing ladies and the room cleaning ladies. My wife was struck ill on a cruise to Mexico with a herniated bowel obstruction. When we returned to port and got surgery done at a nearby hospital, there were complications to recovery that set me firmly planted in San Pedro for over a month trying to get my wife well enough to fly back to Texas. As soon as I arose each day, I was fed a wonderful breakfast that I could always count on to get me through the day even if the rest of the meals of the day were hit or miss. Waffles, sausage patties, scrambled eggs, fruits (like apples, oranges, bananas), toast, hot oatmeal, dry cereals, bagels, orange juice, apple juice, milk, coffee, and always a complimentary newspaper to read. After getting a grab & go bag from the front desk (with a snack and a bottled water in it), calling a cab, spending all day beside my wife's bed at the hospital, then coming back to the hotel in a cab at night, this place was truly a welcoming place of comfort and concern for my wellbeing. It provided me a clean safe place to get a wonderful shower, comfortable bed to get some rest while relaxing to some TV. In the evenings, if I wasn't too tired, I would take a few steps to some of the eating places close by for supper. These included a McDonalds, Kentucky Fried Chicken, Taco Bell, Sushi-21, Uno Hawaiian Barbeque, and a Pollo Loco (I wish we had these in Texas, it was really good). It's not good to be on the streets of big cities after dark but I kept my excursions happening no later than 8:00pm and had no problems. The street in front of the hotel called Gaffey is very busy and a bit noisy but that's just the nature of a big city. The staff tried in every way to make my stay pleasant and helped me to keep focused on helping with my wife's recovery by providing me a place to call home where I could get that good breakfast, and receive shipments of much needed items, also provided such things as a phone in my room, fax machine if needed, copy machine, computer & internet connection, etc. They really watched out for me and helped me any way they could (and quickly became my family away from home - they made this o'l Texan feel so well protected and accepted in California). Now that my wife and I are back in Texas, finally in our home again, I wanted to take the time tonight to give thanks to this hotel and its' personnel. Thanks to everyone who did so much for me at this Best Western Plus (10/31/15-12/07/15). Gordon Becker

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Gordon, You are very welcome and we were happy to have you stay at our home(hotel). You are welcome anytime and we hope to see you soon..

"Good value. Lots of pluses. Some things could improve"

4
13/01/2016

Pros: Decent location. Nice decor in lobby area hallways and rooms. Fair to middlin' breakfast. Standard for this type of motel. Nice to have off street parking. Spacious rooms with good lighting. Good beds and good quality pillows. One front desk guy gave a great reference to a local restaurant. Good value for the area. Cons: Front desk staff indifferent - not rude just seemed bored and not wanting to bestir themselves. Stop advertising a bar if you don't have one. Hallways very cold because doors to outside propped open. Internet wifi iffy. Could not understand why tv only provided severely limited cable channels and NO local channels or standard cable channels (think CNN, Fox, MSNBC). No extra pillows or blankets in closet. Only 2 bath towels provided.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card. I will review your comment with the team and we will make the needed changes.

"Needed More Info"

3
13/01/2016

The online information did not indicate that there are some rooms in separate buildings with steep stairs and no elevators. We could have reserved a more appropriate room before they were all taken. Also, Park/Sail customers should be offered a port shuttle reservation in advance, depending on their check-in time with the ship.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card. I am very sorry we did not meet your expectations. I will review your comment with the team and we will make the needed changes.

"Great experience"

5
10/01/2016

My friend and I needed a hotel in San Pedro for one night after our cruise. The Best Western Plus San Pedro was the closes t the port of LA, so i made a reservation. It was a great experience from start to finish. I highly recommend this hotel.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card.

"shuttle service from pier from cruise"

3
10/01/2016

UNACCEPTABLE. Called for pickup - told 15 min. 30 min. later called again and she said she would call driver and call us back. She never called us because she was "busy". We waited an hour to be picked up. Driver never knew we were waiting and no apology when got back to hotel for our car.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card. I will review your comment with the team and we will make the needed changes.

"My stay at Best Western Plus San Pedro"

4
09/01/2016

Love the decor in this hotel, but sadly they are not utilizing the magnificent bar, and dining area other than for a breakfast in the morning. Excellent staff, and hotel. Looking forward to returning.

"Good hotel"

4
06/01/2016

Everything was very good, except the laundry. The front desk didn't have the quarters for me to do the laundry. So, $1.5 for washing + $1.5 for drying + $2 for the detergent...please count how many coins you need

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
I am very sorry that we did not have quarters available at the front desk. I will make sure that they have change for the laundry.

"Good choice for cruise ship stop"

5
03/01/2016

Hotel is in really good condition, rooms are very large with nice furnishings, staff is very. friendly. Shuttle bus driver is great, although I was surprised at how small the bus is considering the number of people from the cruise ships who stay here. Breakfast was good. Fast food restaurants are just a couple of blocks away, corner stores nearby. The area is a bit rundown but we never felt that it was unsafe to walk around. Definitely would stay here again.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time out of your busy day to comment on your stay.

"Great Breakfast but no free cruise ship shuttle"

3
02/01/2016

We selected this hotel because we needed a hotel close to the cruise ship terminal and they said they had a free shuttle from the hotel. The good things: check-in was quick and efficient. We had a large room that was clean, comfortable and quiet. The staff were friendly and efficient. The complimentary breakfast offered a plentiful supply of cooked foods (eggs, sausage etc), waffles, toast, cereals along with hot coffee and tea and some fresh fruit. The not so good things: we arrived in the evening. The room we were given was in an annex, across the hotel parking lot and up 27 steps. There was no elevator. We had two heavy suitcases, the receptionist carried one of the bags up to the room, but there was no help with the other bag or for the way down. The hotel shuttle was booked up by the time we arrived. They offered us a ride at 9.30 a.m. (too early) or 2.10 p.m. (too late). Apparently, there is only one 7 seat shuttle to take hotel guests to the cruise ship and it is filled on a “first come” basis - not very good for a hotel that was proud to boast that it was full up with cruise ship guests and not very helpful for hotel guests who are flying into LA. The cab to the cruise ship terminal was quick and comfortable and got us to the terminal at the time we wanted. The cost was about $12. There was no hotel restaurant or coffee shop. The only food nearby was fast food. We ended up eating food from the 7-11 opposite. There is a McDonalds a few blocks away, but we only found that the next morning. We didn't feel comfortable exploring the area on foot in the dark. Other reviewers have had better experiences with this hotel. If we cruise from LA again, I think we will try a hotel close to LAX and take the shuttle to the cruise ship terminal from there.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
I am so sorry that the times we had available were either to early or to late. I will review your comments with my team and will handle this type of a situation better. Again, I am sorry that we did not meet your expectations.

"Great Pre/Post Cruise Stop"

4
30/12/2015

Well situated on a busy street, just up the hill from the cruise port. A reasonable distance from MIA and free shuttle to the port terminal. Basic clean room at a reasonable price. Helpful staff and several fast food and restaurants within easy walking distance. Included is a breakfast. Not much else around the area which is a bit run down however a great purpose driven establishment providing the essentials.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time out of your busy day to comment on your stay.

"Excellent"

5
29/12/2015

Very friendly and helpful staff. It is an absolutely beautiful hotel with a pool and hot tub. Very clean and serves a free breakfast in the morning. To our surprise, our room was upgraded twice at no charge to us. It was a wonderful place to stay. I would definitely go back!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay with us.

"Cold Room - Wet Towels"

1
29/12/2015

It took six hours for the room to get warm that was after I went to learn how to use the remote heater control. The towels were wet I have no idea why the hotel staff would hang them. I did not feel like my vehicle was safe in the parking provided.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Very sorry that your stay was not better. I will get with my housekeeping and Maintenance team to make sure these things don't happen again.

"San Pedro, Calif. Best Western Plus"

5
28/12/2015

Very nice Best Western Plus! We were going on a cruise and it was located very close to the ship. They not only provided a great place to stay, they let us leave our vehicle parked while we were cruising, at a very reasonable rate and also provided free shuttle to the port. We will definitely use them again!!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay with us.

"Pre cruise stay"

5
24/12/2015

Great botique hotel with long term stay and cruise parking package. Provides shuttle to and from cruise terminal along with breakfast. Breakfast is somewhat limited, but works ok. Very convenient location and reasonable price considering the parking.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card. We stride to bring our guest great customer service and make them feel at home here at the Best Western Plus San Pedro.

"LA to Mexico Cruise"

5
23/12/2015

I agree with the other reviews. Excellent location close to the port where they have a friendly staff and clean updated environment. Free shuttle to the ship and a good breakfast buffet. Take a 20 min walk south to the Fish Market Restaurant area where there is a string of seafood restaurants along the water which is a few blocks from the cruise port and the Iowa battle ship. Be aware, you can spend over $100 for a lobster combo platter but I had plenty for two people ordering a $15 seafood fajita. After the cruise we were allowed to shuttle back to the hotel for free as we had to wait 7 hrs for our flight back home. We took a super shuttle for $37 for 2. The hotel was nice to hold our luggage until we wanted to go to the airport. If we ever do another LA cruise we'll be back but we highly recommend this hotel. FYI The cruise advertises Wi-Fi everywhere but it is not free and is very expensive. Texting works while on the ship so for those who have to keep connected get a good text package.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a comment card. We stride to bring our guest great customer service and make them feel at home here at the Best Western Plus San Pedro.

"Pre cruise stay and free shuttle."

3
18/12/2015

Front staff (Nathan) was very courteous, permitted us to check in early. Great knowledge of the area and gives good directions. Be prepared for a cool swim in the outdoor pool, the hot tub is the right temperature. Self serve Breakfast will meet most needs. Only the coffee is weak. Morning shuttle to cruise terminal is a great service.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a survey. We continue to stride for excellent and will use your comments to train our team.

"Pre cruise overnight"

5
15/12/2015

This hotel is wonderful! It has been refurbished and is very clean - The front staff is very helpful and courteous. The breakfast was great - Our room was large and clean - it even had a"clean remote" The manager is very helpful - the shuttle to the pier is fast and the return shuttle was very quick. I recommend it highly!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you very much for you kind words. We look forward to you staying with us again.

"Cruise ship shuttle"

4
15/12/2015

Excellent point to start from for a cruise. Hotel clean. Staff pleasant to deal with. Free shuttle to the ship in the morning. Not a lot of food choice around the hotel. Mostly fast food places. We did find a sushi restaurant down the street. Expect street noise. Good choice for a one night stay.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your kind words. We look forward to you staying with us again.

"Pleasant stay"

4
12/12/2015

We stayed here for 2 nights pre cruise and were very happy. Our room was large and clean and being at the back of the hotel it was quiet. Breakfast is a serve yourself simple affair and was adequate. The room had a large tv and a big bathroom with separate washbasin outside good for 2 of you trying to get ready together. Staff were friendly and helpful especially Nathan on the front desk the fountain of all knowledge. We would definitely stay again it's so handy for the port with a shuttle.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay with us. I am happy to see that you had a pleasant stay with us. If you are ever in the San Pedro area please stop in and have a cup of coffee and visit with us.

"Room Great Parking Inadequate"

3
08/12/2015

We booked this hotel as they advertised expended parking for cruise length, as they are close to Los Angeles Cruise terminal. There were no parking spaces available when we arrived and were told that there would probably be some when returning passengers arrived, but couldn't guarantee it. There isn't a separate long term parking area only around hotel which is totally inadequate. We cancelled the parking option and parked at the terminal. Don't book this hotel for the parking feature. Also not in nicest area for non secured parking

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
I am very sorry that you were not happy with the parking situation. We are able to park all park & cruises in our parking lot and am sure we would have had a parking place for your car. Again, I am sorry we did not meet or exceed your expectations.

"Worst experience ever!"

1
29/11/2015

My husband and I showed up at the hotel around 7pm on Thanksgiving with our reservation confirmation in hand. There was nobody at the front desk or in the lobby. We thought we'd entered the hotel incorrectly and walked around the block looking to see if there was another entrance. Unfortunately, we had it right...nobody at the front desk still and all the doors to the lobby were wide open. We called out, looked in doors that said, "employees only" and basically wandered around for a good 15-20 minutes before giving up and looking for another place to stay. Before leaving, I took a picture of the name of the "manager on duty" so if someone from this hotel wants that information, I'm glad to share it. My sister and her family live in the area and they said this exact same thing happened to their nephew last year. Obviously, we won't be back.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
I am very sorry that the desk clerk was not at their position when you arrived. I will speak to my team to make sure they understand how frustrating it can be for a guest to show up at the desk and nobody is there.

"nice turn around"

5
27/11/2015

The last time I was here on business, the food was less than fair. This time, I noticed the person preparing the food was different and so was the food. The eggs were hot and fluffy, not watery, the sausage was hot not greasy. It seems, they cut down on the items available for breakfast. But, that was fine with me. They also have "Grab and Go" free! In a lunch bag, you have a bottle of water, breakfast bar and a piece of fruit. Great idea!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time out of your busy day to comment on your stay with us. We pride ourselves of giving great customer service and maintaining a clean hotel.

"Street side room a nightmare..."

5
24/11/2015

This is a pre-cruise hotel. Meaning that you drive straight to the cruise port which is just a few blocks away without having to turn down any side streets. Most people staying here are simply staying at this property because it is close to the cruise port. We requested a room on the highest floor with a view of the harbor. We were tickled that our request was honored. The hotel is a little dated but very clean. We loved the fact that you could exit out on to the mezzanine (roof) and take in the view. The breakfast buffet was good and the staff very helpful. The fitness facility consisted of a universal gym, Treadmill, etc.. With that being said be careful what you wish for.. If you get a street side room ( ON GAFFEY STREET) be prepared to hear sirens. loud motorcycles, car races, and just plain busy noise. I am not sure if San Pedro was having a rough night the night we were there but we heard Sirens all night long about every 20-40 minutes, Rooms 326 and 328 seem to be more idealistic. This of course is no fault of the Hotel.. The bed was very comfortable and we loved the location and I know we will be back here again. We will just be more careful and try to select a room that is not directly on the main drag..

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time out of your busy day to comment on your stay with us. We pride ourselves of giving great customer service and maintaining a clean hotel.

"A nice hotel near the cruise port"

5
23/11/2015

A very nice hotel near the cruise port with a complimentary breakfast bar with hot food . The hotel was nothing special but heads and tails above the vagabond next door . The staff is what made this a great place to stay .

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time out of your busy day to comment on your stay with us. We pride ourselves of giving great customer service and maintaining a clean hotel.

"Excellent Pre-Cruise Hotel"

5
19/11/2015

We stayed at this hotel the night before our cruise out of the San Pedro port. We were upgraded to a fabulous suite with a balcony and thoroughly enjoyed our stay. The bed was comfy, and the internet was free. We were five minutes from the port with a free shuttle provided the morning of our cruise. All in all, we highly recommend this hotel.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I'm happy that we meet or exceeded your expectations. Please visit us again if you are ever in our area again.

"2nd stay at this hotel - great service!!"

5
17/11/2015

Stayed last July to check out area & was pleased with hotel. Made reservations at that time for our cruise in October. They let us park our car for the entire 28 day cruise and provided shuttle transportation to the Pier (for Princess cruises). You pay a little more for your room but definitely worth it. Extremely helpful & cheerful front desk personnel. Upon returning from cruise our car wouldn't start (even tho checked by dealer before we left). Motor club couldn't make it for over an hour so my husband asked the front desk if they could recommend someone. They suggested their own maintenance man, Sergio, could jump start our car. Sergio tried but still car wouldn't turn over. Then he had the idea to remove battery completely and reinstall thus clearing the car's computer. Started right up! Recommended an Auto Zone a few blocks away for a new battery (which they installed). In less time than waiting for the motor club, we were on our way home. Could not thank the hotel and Sergio enough for all their help. Would definitely stay there again when in San Pedro.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I'm happy that we meet or exceeded your expectations. Please visit us again if you are ever in our area again.

"Did the job!!"

4
17/11/2015

Spent 5 nights in LA and chose this spot to hang our hats. Locationally not ideal for anything really, but it is at the end of 110 and was always easy to find our way back. Room was clean, self serve breakfast was good, not too noisy, despite being roadside, and beyond the wifi being spotty the first 2 days, it was ideal. The Air Con smelled a little funny too, but we're not used to that in Ireland. Hard to find reasonably priced accom in LA, this did the trick, be prepared for an hour or even 2 in traffic if you're going to Hollywood, Universal or Disney and keep in mind, this is not within walking distance of anything, except a Seven Eleven. Rent a Car if you're staying here.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I'm happy that we meet or exceeded your expectations. Please visit us again if you are ever in our area again.

"Best Western cruise night"

4
16/11/2015

We chose this property for a pre-cruise stay and parking option during our cruise. Everything was extremely satisfactory. Front desk staff was helpful with all of our inquiries. The room was nicely appointed with comfortable bedding. The shuttle service to and from the passenger pier worked out beautifully.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay. I'm happy that we meet or exceeded your expectations. Please visit us again if you are ever in our area again.

"The worst Best Western I have been in - Never Again"

1
06/11/2015

I stopped coming here about 2 years ago, but was coming to the area again and thought I would give it another try, that was a Mistake! First off, no customer service skills to start - had a Best Western $20 corporate discount (from Best Western as a "preferred guest"), when I came to check in I was told they will not honor it, and only went down hill from there! After charging me the Highest rate they could find, then they said they would except it (rate was $37 higher). Anyway, it was getting late so I paid it anyway since I was staying only 1 night. I phoned the front desk to ask what the wifi password was, which he did not want to give it to me, but said its on your room key, didn't think that was really asking much. (The wifi might or might not work, consistently dropping signal time and time again, and I was trying to use it for email, No Streaming) After getting into our room which was dusty, smelled of mold (or other things), and within 2 hours had two different people knocking at our door (shady looking people, although they do have a security guard there - which should have told me volumes), at 2:34 am some of their guest brought the party into the hallways waking us up. With the party still going on until past 5 am, finally got up, went down stairs to get some coffee, which was cold. Went across the street, bought a cup of coffee. Came down for a cup of coffee about 6:30 am, coffee still cold. Came down again at 7:15 am, once again, cold coffee. Pretty sad when you cannot get a cup of hot coffee at a hotel. Not a safe hotel, drug users, do not know how it stays as a Best Western Plus, let alone a Best Western at all - Will Never Stay Again, and avoid this place at all times!!!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Sorry to hear that your experience at the hotel did not exceed your expectations. We will continue to work on our customer service skills. I will get with security so that other guest don't encounter this type of situation. Again, I sorry that your stay was not better.

"Night before a cruise"

4
04/11/2015

A reasonable place close to the departure port for our Panama Canal cruise. Area that the hotel is located isn't the best but the room was okay and the staff were good. The girl trying to organize people to get to their cruises was exceptional, having 4 cruise boats to get people to was a huge task and she did a great job. All in all the stay was okay. We stayed 2 nights and had a little difficulty finding a place to eat that was reasonable and within walking distance of the hotel.

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to comment on your stay and the kind words you expressed about the hotel.

"Best Western Plus Near ports of California"

5
01/11/2015

This was a beautiful hotel. Friendly staff, nicely decorated and very clean. We chose this hotel due to it's close proximity to the cruise ports, as we were leaving for a 7 day cruise the following day .We were very pleased with the accommodations and look forward to returning on a future trip to California.

"Would not recommend this hotel at all"

1
29/10/2015

We stayed here one night before our Princess Cruise, and it was horrible. We had a 1 bedroom suite, and it was so outdated and old, with worn furniture and bedding. The street noise was horrible, even with all the windows closed. And the wrap around balcony on this floor used by all the smokers - so the smoke leaks into your suite and smells. The neighborhood did not look safe at all - and we did not feel comfortable going out and walking around - so we were forced to order a pizza and have it delivered for dinner. I would not recommend this hotel to anyone, and would never stay here again pre-cruise.

"Excellent overnight traveling coast"

4
27/10/2015

we were just needing a place to spend the night before heading up hwy 1, this was perfect place, friendly clean convenient secure inexpensive.i would have no problem spending more time here if i were staying in the area.

"Good for a Short Stay"

3
27/10/2015

My wife and I picked this hotel based on the reviews found on Tripadvisor. We were attending a conference in Long Beach but the hotel we wanted was not available. Even though this probably wouldn't be considered a hotel for the Long Beach Convention Center - it is an easy 15 minute drive from the hotel to the convention center. The rooms are quite standard with somewhat higher than normal ceilings. They are clean and well maintained and the water is hot in the shower. Breakfast consists of sausage patties, scrambled eggs, waffles, yogurt, oatmeal, three types of cereal, pastries, juice and milk. There are mostly fast food restaurants in the area so a car is a must to get around. Other contributors have mentioned that the area is somewhat "sketchy". There are a certain number of street people / homeless in the area so if anyone is really concerned about crime in the area - go to LAPD online and then to Crime Mapping / COMPSTAT and type in the address of the hotel to get a better idea.

"'Plus' is more than a name!"

5
22/10/2015

Great service, great staff, clean, convenient to cruiseport and parking available for length of cruise. We received an upgrade to suite because we were a returning customer... much appreciated. No restaurant, tho.

"Great location et al"

5
18/10/2015

Great beds (mattresses) so good we actually have same ones in our personal residence Would return here should the occasion arise un the future Food & service very good. Staff most accommodating What more can I say …. would return, yes.

"Convenient place to stay pre-cruise"

4
17/10/2015

We chose to stay here this time prior to our cruise vacation. The rooms are clean and comfortable. Very secure, as access to the floors with the rooms is restricted and you must use your room key in the elevator. They have a shuttle service to the port and the registration staff are very polite and friendly. There is a complimentary breakfast offered in the morning and a very limited exercise room. They do not have an attached restaurant, but there are plenty of dining options within walking distance. Overall, this motel is price efficient for the locale and amenities and I would stay here again.

"Couldn't be happier..."

5
17/10/2015

With our choice of staying here. We had booked a room as part of a group that was set up with Dan, the manager. We got to the hotel about 1 pm and check in was immediate as well as signing up for the shuttle to the ship for Saturday morning. After settling in the room I went down to get information on where to have dinner. Dan was at the desk and gave me several recommendations and even volunteered to drive our group of 4 to the restaurant of our choice. They also have a book in the lobby that has menus from many of the local restaurants you can look at. There is a pool, hot tub and fitness center at this property also. The room was clean, nicely decorated and very comfortable. I thought it might have been updated recently but he said it was actually all done 2yrs. ago. Breakfast was adequate..scrambled eggs, sausage patties, waffles and the usual cereal, yogurt, pastries and fruit. We were told the owner is in the process of getting permits to reopen the bar and restaurant so hopefully the next time we're here it will all be open. We have no complaints whatever and look forward to our next cruise and staying here again.

"Mixed review"

3
16/10/2015

Might have given this hotel a five rating if not for just one person. Terrible first impression upon arrival and check-in by the front desk clerk. When asked if there were tissues in room, told no since guests steal everything not nailed down. Moreover check-in could not have been slower. There were other comments and actions by this clerk but enough already with the negative. Every other staff member was wonderful. Amanda at the front desk was outstanding. The maids and breakfast personnel were terrific. This hotel represents a great value too.

"Still a good stay, but some problems this time."

4
14/10/2015

Stayed here 9/22. Easy check in for the park and cruise package. However, I arrived at 3:15 P.M. (check in is 3:00 P.M.) and found that most of the earlier van assignments had already been booked up. There was only one other couple in the lobby, so just how did that happen.? They are not suppose to book any van times for the trip to the cruise piers on the following day until you actually check in the day prior. Hmmm? So it turned out that my wife went in the van on the trip before me and had to wait at the pier for me to be transported and meet her. Not very cool at all... The room was good as always. Very clean and comfortable. No T.V. listings so you have to change channels to find something to watch. Breakfast the next morning was good. The dinning room was full as usual. When we go back from our cruise and called to be picked up at pier 54, I was told that the van would arrive in about 20 minutes. After calling again an hour later we were assured that the van was on it's way and should be there shortly. After waiting there for an hour and a half, we decided to take a cab back to the motel about two miles away to get our car. $15.00 including the tip. They simply were not able to handle the number of cruise ships in port at the same time. That should have been something they would have prepared for, knowing that there would be returning customers at all of the ships. I never once saw the Best Western San Pedro van at pier 54 during the entire time we waited. I can only assume that there were no passengers leaving the motel to board that ship requiring a trip from the motel to that particular pier. So much for the returning guests I suppose... I will consider another stay if I plan another cruise from San Pedro but I'll check how many ships will be returning to the port at the same time. No sense planning on the return ride to the motel if there's too many ships for them to handle.

"Great Pre Cruise Hotel"

5
14/10/2015

Very nice and clean hotel. The only downside is that there is very little to do near the hotel. If you want to do any sighseeing pre cruise you will need a car or plan on a tour. Breakfast is very good. Dinner choices within walking distance of hotel is also limited, but the hotel is very close to the World Cruise Port and the hotel offers a free shuttle to the port if you choose.

"Feel like a home..."

4
14/10/2015

I chose this hotel because it was close to the cruise ship terminal in San Pedro. That was a really great experience for me. Facility is nice, staff is very friendly. Clean and organized hotel. Also close to downtown and shopping mall as well...

"All that is missing is the restaurant"

4
14/10/2015

This was our first time to stay here since this property became a Best Western and I think this was a great move. The amenities are very nice and, as I titled this, all that is missing is the restaurant. I spoke with the manager and he told me that the restaurant in coming.

"A look of shock, a good thing"

5
10/10/2015

The title refers to the look on Sauls face when we rolled in with our luggage at 5:45 AM. His first reaction was are you checking out.......no checking in. It worked out great. He found us a room and helped us get our luggage to it and was very friendly thru the entire process. You see, we were arriving from a red eye flight from Hawaii. The proerty is great for cruisers as it has shuttle service to the port. Room we had was good but the best part was Saul.......if you stay there be sure to tell him I said hi........

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to fill out a survey. I will let Saul know you made a lasting impression.

"Wonderful Stay in San Pedro"

5
09/10/2015

We checked into this hotel for one night pre-cruise. We were not expecting it to be as lovely as it turned out to be. We were greeted by Amanda at the front desk and she was so very helpful and delightful. Our room as large, spacious, clean and much nicer than we had expected. We were pleased with the elevator-card to access our floor and felt very safe (not that there was any reason for concern...just an added plus!) The entire hotel was clean and well decorated. The next morning, we had a wonderful complimentary breakfast. There were many lovely and fresh items from which to choose...and all were delicious. The hotel even provided a free shuttle service to the port for us to embark on our cruise. All in all, it was a wonderful experience and we would highly recommend this hotel as well as surely use it in the future.

"A good night before a cruise!"

4
08/10/2015

This hotel is great for a pre-cruise stay. Not the Ritz, not Motel 6. It's right in the middle. Clean, friendly staff, decent breakfast, good AC system on a hot day. If you're expecting more, there are other hotels in the area that charge much more. For the price, this hotel is a gem. (And perhaps a diamond in the rough?)

"Diamond in the port town rough!"

5
06/10/2015

As a Travel Agent, I stay in hotels often. The Best Western San Pedro is one of the best hotels I have ever stayed in! It truly is a little gem. It doesn't look like much on the exterior, but once inside, I was blown away. Historic decor and art work blended with modern upgrades was just stunning. The staff went above and beyond to make our one night stay pleasant and comfortable. Our room was massive and included its own, private office and hallway, and a view of the lovely, sparkling clean swimming pool and spa. The shuttle service to the Long Beach port was perfect and I knew my car would be safe and secure in their covered garage during my sailing. My stay here was phenomenal. I hope to cruise from Long Beach again so I can stay again in the future! Highly recommended!

"I might have given them 5 o's except for the call from Eric the auditor at midnight..."

3
06/10/2015

Hotel seems recently remodeled. Clean, nice upscale room. comfy bed and bedding. Great location from the San Pedro harbor. Breakfast was average but great service. I might have given them 5* except Eric the night auditor called us at midnight trying to track down a guest in our group! We were sound asleep. His call was absolutely unnecessary and he was rude and unapologetic. Bazaar!

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
I am very sorry for any inconvenience that this might have cost you. I will speak with this individual so that he understands the impact that he has on a guests stay. Again, I am very sorry.

"Very Nice Hotel"

4
05/10/2015

We stayed here pre and post cruise. The décor is not what you would expect at a BW....nice antiques, chandeliers, etc. Room was large and clean, Shower was a rain shower. Good breakfast offered and included in the price. A few restaurants to choose from within walking distance. Would stay here again if we were cruising out of LA

"BW San Pedro"

4
04/10/2015

This Best Western Hotel offered a stay and cruise package where you stay the night before the cruise and park your car during the cruise at the hotel and they shuttle you to and from the cruise port - reservation to cruise ship was fine - but you had to line up to get shuttle back and it took about an hour to get back Hotel was full so internet wifi was vary SLOW

SanPedro_GM, General Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for taking the time to write a review. I happy that you found the hotel to your liking.

"The right hotel neighborhood is not"

3
03/10/2015

The advantage of this hotel is its proximity to the airport and that it has a shuttle from the airport, however go around cause fear.In front ia little mall with some food offer The rooms are clean and adequate and the service is pretty good.