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Best Western Plus Hotel Condado Palm Inn & Suites, San Juan

4.0/5  - basé sur 1762 notations.
55 Avenue Condado, 00907-1708, San Juan, Puerto Rico - See map

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, Jacuzzi®, beach club and fitness center. Try our brand new restaurants, Ropa Vieja. a vibrant full service Puerto Rican and Cuban Cuisine restaurant, and Nestle Toll House Café, your best option for delicious coffee, fresh pastries, light fare and ice cream. Looking to host a meeting or private event? Contact us about our roof top meeting and boardrooms, both available for your enjoyment. If you're looking for hotels in Condado within steps of the beach, shops and dining hot spots, stay with us. We offer great packages and rates that include complimentary high-speed wireless internet and breakfast and 100% Puerto Rican coffee available 24-hours. The Best Western Condado Palm Inn & Suites offers 33 one bedroom suites, fully equipped with all the amenities to make your extended business trip or vacation the most comfortable. Featuring a spacious living room space, refrigerator, microwave, kitchen countertops, separate bedroom area, and your private balcony, these suites are the perfect mix of style and comfort. We designed new meeting facilities, and complimentary services that include a business center and high-speed wireless internet access throughout the entire hotel.

Best Western Plus

Hotel Condado Palm Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1766 guest reviews
NOTE ISSUED
Excellent
756
Very Good
642
Average
252
Poor
75
Terrible
41
REFER TO NOTICE
Business Business
197
Couples Couples
586
Family Family
528
Friends getaway Friends getaway
248
Solo travel Solo travel
99
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Anniversary stay"

5
09/07/2018

We stayed here for 2 days after our 20th anniversary 7 day cruise. The place was beautiful and in a nice area with several restaurants close to choose from. The staff was friendly and helpful. The breakfast was nice and plenty of options to choose from. Will keep in mind for future.

"Slight of Hand"

2
08/07/2018

I was excited to see $159 rate for this hotel, when everything was booked said and done my $159 rate turned into over $250 a night. $21 a day for parking,, of which they tried to charge me hourly parking.... very frustrating. breakfast was extremely disappointing no protein, only cereal bread oatmeal. The lobby looked amazing, then we got our room and could tell the rooms were definitely not updated when they updated the lobby. The bathroom counter was full of water, carpets soaked with water from condensation issue with her air-conditioner. Front desk was responsive- Lismarie was amazing! This took a maintenance guy almost a half an hour to fix the issue and vacuum up the water from the carpet. I will never come back to this hotel.

"Awesome vacation"

5
06/07/2018

Had a great time in Puerto Rico. The hotel stay was awesome. The staff was very attentive. Yamil Davila was very accommodating to our wants. Stayed for 5 days and asked for a room upgrade, Yamil and Mireya told us a room would be available on our 3rd day and took care of all the details rapidly, such as moving our luggage to the new room. Room was great with a balcony and view of the ocean. Also Lismarie were very attentive and helpful everytime we had a question, never making us wait. Location was awesome, short walking distance to beach , restaurants and Walgreens and Cvs. Me and my wife had a great time and would definitely return, THANK YOU.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Salas!! Mireya, Lismarie and Yamil are great team members. Our team takes a lot of pride in providing excellent service to all of our guests. As you mention, our hotel is centrally located just steps from stores, restaurants, nightlife and a one block from the beach. Thank you for staying with us and taking the time to provide feedback. For our best rates, please contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"We had a wonderful stay at this hotel."

5
02/07/2018

The service and attentiveness of the manager, Henry and his staff was excellent. Our room was very comfortable as well. The location of this hotel can't be beat. Walking distance to great restaurants, night life and a block from the beach! I highly recommend this hotel!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
It was a pleasure to have you stay with us and be of assistance. As you mention, we have a wonderful location steps from stores, restaurants and nightlife. We are also just a block away from the beach. On the beach, we have an attendant who provides complimentary chairs, towels and water. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Maria Posillico"

5
30/06/2018

Yamil davila was amazing sweet cordial and changed my room when I asked and made it comfortable to definitely stay here again he was superb!! Thank you Maria p It was a great place and clean and neat and cool thanks

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Maria, We are thrilled that you enjoyed your stay with us. Yamil, our Front Desk Manager, is a leader within our team which always prioritizes guest comfort and satisfaction. We will recognize and reward his attention and service to you. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very pleased until this year "

4
28/06/2018

Overall for the last three years I have had a very good experiences with the hotel and its staff all around. This spring the included breakfast dropped significantly in quality, no longer providing a full hot meal with protein options, etc. Also, prices have increased apparently due to Hurricane Maria. In my most recent visit, I was quite disappointed with the hotel management, as it was packed with an extremely disruptive and disrespectful group of local high school students (100+) for prom weekend (drunk, high, partying all night, etc etc etc). Could have been managed much better out of respect to the hotel's other guests. Hope to see things improve and pricing get back to normal so I can keep my business here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jody, Thank you for making us your hotel in Puerto Rico. Our property recently opened two new restaurants, Ropa Vieja and Nestle Toll House. Ropa Vieja, a Puerto Rican and Cuban Cuisine Restaurant, has been a fixture on Ashford Ave for over twenty years and just recently moved into the hotel. They are open for lunch and dinner. Nestle Toll House has been a welcome addition open for breakfast, lunch and dinner. We truly appreciate your feedback. Before your next visit, please feel free to contact me directly at [email protected] or 787-648-8834 for our best rates and ongoing events. Siempre a la orden, Henry Neumann General Manager

"My home for the past 9 months, no one day without energy!"

5
26/06/2018

I was one of the lucky ones that could stay at the CONDADO PALM BEST WESTERN PLUS just after Hurricane Maria hit the island. The CONDADO PALM was one of the few hotels in San Juan working full time and without interruptions during the blackout weeks... we had 24/7 electricity, air condition, hot running water, internet, daily hot breakfast, pool, gym, business center, in room mini fridge and microwave! Modern rooms and nice bed. Plus they have a full restaurant onsite and a Nestle Toll House, and just across the street a Walgreens and CVS! And the staff is so friendly they made you feel at home. This is the HOTEL to stay!!! Highly recommend it!!! My stay have been prolonged for 9 months now, therefore my experiences in the hotel have been has being at home, great friendly staff, unbeatable location, extremely clean, nice bathrooms, great beds. If haven't been so great would not stayed for so long! Management is always supervising and updating facilities! Unbelievable but not one day without electricity since Maria passed. Well maintain generators and with lots of diesel, nearby hotels had to shutdown operations ...not at Condado Palm!

"Nice Place To Stay!"

4
21/06/2018

Despite a not so appealing outside this place is very nice on the inside. The lobby is clean and beautiful, the rooms are nice and the hot tub is a nice touch. Stayed there last month and will stay there again on my next visit to PR. It is also attached to a good restaurant right on the Ave. Enjoy!

"Great Location and Service"

5
21/06/2018

We have stayed at this hotel for 6 nights. We got the Suite room with partial ocean view which was preaty good view of the sea. The suite is at the non renovated building but it was well maintained and very big include large balcony. The renovated rooms are on the other building which the main difference is the kitchen and shower, but we prefered the suite which has great view. The service at the hotel is one of the best ever. The general manager mr. Neuman is very friendly and helpful. Mr Danny fro the concigrage - help us a lot by giving good tips. Mrs Claudia from reservation - Thank you. The pool and Jackuzi are working 24/7 and it really nice to have a drink at evening.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Roni!! It was a pleasure to have you property!! Thank you recognizing the service provided by our staff. Danny and Claudia will be thrilled when they see your review. Our newly renovated pool and jacuzzi have been greatly enjoyed by our guests. Many guests like to get drinks from Ropa Vieja's Bar, our Puerto Rican and Cuban Cuisine Restaurant, and relax at the pool. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great hotel and Staff!"

5
21/06/2018

3rd time staying at the Condado Palm for business trips. Great location, clean and friendly and attentive staff. Already have reservations for my next 2 trips. Would highly recommend for either business or personal travel. Rooms are updated and comfortable. Thanks again for the great stay!

"Great hotel in a nice area close to lots of great places to eat!"

5
18/06/2018

We traveled last December 2017, We had our reservations canceled by three other hotels due to the hurricane but I was able to reach out via Facebook to the manager at the BW and he was great. Gave me a better rate than at the other hotels and even though not ocean front it was close enough to walk and we had a nice view of the city and the beach. Drugstore right across from the hotel! The cookie shop was incredible and nice places to eat in walking distance.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI James, It was a pleasure to assist during the booking process. The new Nestle Toll House shop on property has been very well received by guests and locals. It is the perfect spot for cookies, coffee, pizzas, wraps and ice cream. We also have a new Puerto Rican and Cuban cuisine restaurant, Ropa Vieja. It is getting great reviews. Thank you for the visit. Siempre a la orden, Henry Neumann General Manager

"4 Stars with caveats"

4
18/06/2018

My family and I recently spent a day in PR and decided to stay at the Best Western Plus in Condado. Since we weren't staying long, we needed something that was budget friendly, within walking distance to restaurants and comfortable. For those familiar with the Condado area, this hotel was formerly known as Diamond Palace. In fact it was the first hotel I stayed in over 16 years ago when visiting the island. Let's get to the bottom line. The hotel is really a solid 3 as the rooms are a bit aged but there's a lot of positives if you are a glass half full sorta person. While the rooms need updating - specifically the bathrooms (old tubs, toilet water tank constantly running, bathroom needing recaulking) and elevators etc it's totally doable for a night or two. The lobby area has been redone and is quite welcoming, the pool and jacuzzi, though small, were quite enjoyable, great view of Condado and the beach and of course location - it's everything.

"OLD,Horrible Service,Pot Smell!"

1
13/06/2018

I was at this hotel for a family vacation. Trying to give back to the economy. Where do I start with this place. It is OLD, the rooms look NOTHING like the pic. It's the kind old that is smelly and you dont want to sit down on anything. They have breakfast but I didnt want to eat it becauae when we went to the resturant onsite... and stood for 10 min while the guy 2 feet away from us ignored us and didnt seat us... While we were standing waiting and being ignored we smiled a hideous smell coming out of the kitchen. What was that...dead aninal?? Really bad...so we were happy to be ignored and went elsewhere to eat. The worst part was the pot smell coming from one of the rooms. When we called to complain the phone just keep replaying the opening message for you to press 1 to soeak to the front desk....but you never speak to the front desk. DON'T STAY HERE!!! For your hard earned $180/nt you will be PISSED. Nothing good about it except the cookie and ice shop on site. The neighborhood is good so just find another hotel nearby.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Diva Girl, Thank you for staying with us and taking the time to provide feedback. I will personally discuss your review with our team. Our team's priority is our guest's complete satisfaction. I assure you that your experience is not the norm at our property. I wish we could have meet during your stay, as I am sure we could have taken care of everything and provided an amazing stay. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Enjoyed our stay!"

5
13/06/2018

We stayed for three nights before our cruise in February. We were in a new updated ocean view suite that was fantastic. Henry escorted us to our room (my husband is legally blind) and we appreciated the help. Henry's entire staff was helpful and considerate during our stay. We love the central location and we enjoyed the beach area. We tried the new restaurant, Ropa Vieja, which was very good and was busy on Saturday evening. This was our third stay here and will return again in January before our cruise. We always enjoy our stay in Condado and it was so great to see the area thriving after Hurricane Maria. I realize there was still a way to go for Puerto Rico to make a complete recovery but I am glad we came back this past February. The Best Western Condado Palm is a great place to start our winter vacation. Christine and Carl

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Christine and Carl, It is always a pleasure to have you on property. Glad you enjoed the new restaurant Ropa Vieja!! Nestle Toll House has also recently opened on property. As you mention, Puerto Rico is open for business, ready to receive travelers from all our the globe. Thank you for making The Condado Palm your hotel in Beautiful Puerto Rico. See you soon. Siempre a la orden, Henry Neumann General Manager

"Tranquilo y centrico (Quiet and Central)"

4
13/06/2018

Es un hotel que cuenta con todas las amenidades que necesita una familia, personas de negocios o visitants. La hospitalidad, amigables, limpio. Que debe mejorar el desayuno observe mucha gente mayor y no necesitan tanta azucar, se puede buscar opciones buenas y economicas; ademas deberian tener en consideracion que no todo el mundo es alta hay gente bajita para el uso de las bicicletas. El restaurant Ropa Vieja excelente la comida espectacular. It is a hotel that has all the amenities needed by a family, business people or visitors. Hospitality, friendly, clean. That the breakfast should improve observe many older people and do not need so much sugar, you can look for good and economic options; also should take into consideration that not everyone is high there are people short for the use of bicycles. The Ropa Vieja restaurant excellent spectacular food.

"Lovely Hotel"

5
12/06/2018

We stayed here for one night when there was another major power outage throughout Puerto Rico. They do have a full generator backup and it was business as usual for them along with many of the other businesses in the Condado area. We had a brief yet very nice stay in a large comfortable room. Easy access to the airport as well as taxis are available within minutes. Would be happy to stay here again! Breakfast is included but mainly just carbs and fruit. A hot breakfast is available at the restaurant in front of the hotel which was excellent!

"This hotel saved us...."

5
11/06/2018

We are staying in Puerto Rico a few days after our cruise. My orginal planned hotel was apparently in a horrible neighborhood(their website was completely false).. I was able to book a room in a few minutes here. The staff was very friendly and helped calm me down as I am a single mom with two small children. The pool is wonderful and clean. The hot tub is huge and inviting. The hotel is very clean. The kids and I love the bathroom, very modern and stylish.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Jackie!! We are glad we were able to turn your vacation around. It is extremely important for our team that guests not only leave with a wonderful impression of our property, but also of our beautiful island. The pool and hot tub have been recently renovated. During your next visit you should try our restaurants Ropa Vieja and Nestle Toll House Café. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Wonderful Staff! Great Remodel!"

5
04/06/2018

We came into the hotel very tired and early ( about 6 hours ahead of check in time) as we were on a cruise. The entire staff was so accommodating and helpful, we were so grateful. Lenin and Yamil were amazing. They were extremely busy but still took the time of our group (6 total) to make sure we would get rooms when they were ready, take our luggage and offer us time to relax and go eat breakfast. The Rooms and hotel was remodeled since we have been there and it was beautiful! The pool and hot tub being open 24 hours was amazing and relaxing if you cannot sleep!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Harvard Football, Thank you for staying with us during your travels to Puerto Rico. Yamil and Lenin are excellent Team Members, thank you for recognizing their service. We are delighted that you enjoyed the upgrades which have recently been made to the property. Hopefully next time you will have a chance to try our new restaurants Ropa Vieja and Nestle Toll House Café. For our best rates, please fell free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great experience"

5
02/06/2018

From beginning to end everything was great! Definitely coming back for another stay here. Everything was a short walk away. Can't go wrong with continental breakfast either. My personal favorite thing was the pool being open all day!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are delighted to hear that you had a great stay. As you mention, our property is centrally located in Condado, San Juan's main tourist district, just steps from restaurants, shops, nightlife and the beach. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Quiet place to rest"

4
25/05/2018

I spent 3 nights at this Best Western. The rooms at least in the tower I was placed were just ok, nothing fancy. Very clean and I requested the staff to check the AC unit and it was promptly done. A bit expensive but nothing extreme.

"Perfect and Excellent Services!"

5
10/05/2018

The Best and the most Professionalism I ever experienced! Thank you to all the staff members of Best western! The service is Perfect and the staff is very knowledgeable and kind! I recommend this hotel to everyone! Thank you & God bless the staff members & Best Western company!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the great review!! It was a pleasure to have you stay with us. Our staff takes a lot of pride in making every stay excellent. During your next stay you should try our restaurants Ropa Vieja and Nestle Toll House. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Basic room, with a view"

3
05/05/2018

Room was small but was airy and clean. We were on the top floor(12) so no balcony. Swimming pool was nice, but again, small. Breakfast was included but it was a make your on toast and supermarket muffins.It's highlight was the staff and especially the concierge John. He was extremely helpful and genuinely happy to serve you.

"Pre Cruise Stay"

4
02/05/2018

Check in was a breeze. Front desk staff very polite and helpful. King room 8th floor North tower was clean. Bed was comfortable and had a huge shower. Liked the separate walk in closet where the micro and fridge were located at. Nice place to store your luggage. Small walk out balcony with partial ocean/city view. Decent continental breakfast in the morning. Easy check out. CVS and a Walgreens on the corner. Restaurants nearby. We'll be back.

"Very nice"

5
29/04/2018

King suite ocean front view after a Carnival cruise. Don't bother with the walk to the free chairs on the beach, unless $20 is a big deal for you. Just walk the block and a half pay $20 stop by cvs get a bottle of wine and enjoy the ocean. The room is perfect. The balcony is wonderful!!!

"Unexpected 2 night stay"

5
26/04/2018

I ended up having surgery in Puerto Rico & stayed here until I was fit to fly. Staff are very nice brought luggage into my room & collected it when leaving. Staff in restaurant were very nice & attentive. Room was very clean, very big, included walk in wardrobe that also included coffee machine, fridge & microwave ! Bathroom was lovely very modern.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Joanne, We hope you are feeling better. It was a pleasure to have you stay with us during your recovery. Ropa Vieja, our new full service Puerto Rican and Cuban Cuisine restaurant, has been a receiving wonderful reviews from our guests, locals, and the press. They recently started opening for breakfast as well. We recently inaugurated a Nestle Toll House Café on property. It has been great for quick light fare like wraps, pizzas, cookies, coffee, ice cream and shakes. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Warm and Welcoming!"

5
24/04/2018

I simply cannot say enough about our stay...We went to see a Phil Collins concert and the Palms was recommended to us by some friends. The second we walked into the hotel doors, we were greeted by Henry, the manager, with a warm smile and a hand shake. The rooms were spotless. I love the location of the Palms...it's walking distance to the beach, shopping and tons of places to eat! We will be back! Thank you to the entire staff for making our trip to PR such a pleasant one.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Paula!! It was a pleasure to meet you during the stay!! How was the concert? Hear from other guests that it was amazing!! Thank you for the review. Hope you enjoyed the concert. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Look forward to seeing again!! Siempre a la orden, Henry Neumann General Manager

"Puerto Rico"

5
23/04/2018

I loved this hotel. The price is extremely reasonable for what you get. I had a while apartment with many closets. Kitchen, living room, dining room, bedroom and bath. Breakfast was included and you had several options. The house staff took care of requests for anything we needed. I usually left them a note and when I got back from the beach it was always taken care of. I also had a huge balcony with table and chairs where we ate breakfast and sat late at night relaxing or having wine. This hotel is central — the beach is one block down, and there are restaurants, bars and clubs within walking distance. Sadly there are homeless people in the area but they were harmless and never approached you. It's simple and clean. Not luxurious but it's not missing anything. I will go back there.

"A Wonderful Place To Stay"

4
23/04/2018

Stayed at this hotel for the past 21 days. Everything at this place was wonderful. Staff is wonderful and they speak/understand English. Room had a king-size bed (very comfortable) along with a huge powerful walk-in shower. Internet and AM breakfast was good. I would return to this hotel in the future.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi George!! It was great to meet you during the stay. We are delighted that you enjoyed your time with us. Thank you for the work you did in Puerto Rico!! For our best rates please contact me directly at [email protected] or 787-648-8834. See you again soon!! Siempre a la orden, Henry Neumann General Manager

"Very Nice People, Close to the Beach and Dining"

3
18/04/2018

I stayed at the Best Western Condando Palm for one night after my flight was cancelled. The check-in process was very fast and the representative gave dining recommendations in the area. There is actually a restaurant right next to the lobby which is very convenient. The room was clean and standard with a queen size bed, balcony, mini fridge, microwave, coffee pot, and safe. After leaving my room for a couple hours to check out the area, I returned to a minor water issue in the bathroom. I went down to the front desk and was greeted by Lismarie. I explained the situation and she promptly called someone to handle the issue. I also had an additional question, which she asked to excuse herself for a moment while she called her supervisor. She returned a minute or two later with the answer to my question and the solution suggested by her supervisor. She maintained a very professional appearance and attitude while handling all of my concerns very promptly. I want to give a very special Thank You to Lismarie at the front desk! Overall, this hotel was nice to stay at for the one night that I was there. I checked in late and checked out early, so I didn't have very much time to experience other amenities that they offer here. I would stay here again.

"Best Western in San juan"

4
17/04/2018

This was a nice hotel to use in San Juan. It's in a good neighborhood with a Walgreen's and CVS Pharmacy just across the street. The rooms are nice, the lobby area welcoming, and the service was excellent.

"Comfortable Stay in Puerto Rico"

4
16/04/2018

The hotel was in good shape and the work (after Sept, hurricane) was on-going--but not disturbing. The staff at the front desk was exceptional and the room & beds were comfortable. All heating, a/c, and plumbing worked well. And the cleanliness of the rooms was good. The pool and pool area was maintained well. The breakfast was minimal but adequate (no eggs or meat selections). And, no coffee service after 10 am. The price was high for a Best Western, but comparable to other like hotels in the area.

"Concerning"

4
15/04/2018

We stayed at this hotel after our cruise. We were on the 12th floor and found out that during our night, several rooms on the 9th floor were robbed, allegedly with them breaking in through the balconies. 12th floor had no balcony. Desk clerk said this is common at all hotels, so make sure to lock all doors and use the room safe. Hotel very clean with knowledgeable staff. Free breakfast is not gluten-free friendly other than pieces of fruit. They do need to have a storage room for luggage if you arrive early (most cruises have you arriving around noon, check-in is 3). Luggage was stored in the seating area of the main foyer, not locked or secure and available to all.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kathy, Thank you for staying with us and taking the time to write a review. I am glad that you enjoyed the service provided by our staff. As you mention, our rooms come equipped with locking room doors and safes. It is always advisable, anywhere you stay to close and lock your doors. Our hotel takes the security of our guests and staff extremely seriously. We have multiple systems and procedures in place to ensure the safety of our guests and their belongings. If you have any questions, please let me know. Thank you, Henry Neumann General Manager [email protected] 787-648-8834

"Business trip to Sunny Puerto Rico"

4
14/04/2018

My work stay in San Juan is always spot on. The staff is friendly and truly make you feel welcome and right at home. The addition of the TollHouse Cafe is welcome for gourmet coffee and delicious cookies.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Mark, Thank you for staying with us. Nestle Toll House Café has been a great addition to the hotel, our guests and locals have really enjoyed it. We are delighted that you enjoyed the service provided by our staff. We look forward to your next visit!! For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Clean, Comfortable, Convenient"

5
09/04/2018

After reading some of the reviews, I was hesitant to book this hotel. As it turned out, it was a great place to stay! The room was beautiful--the shower amazing, comfortable bed, ample room. The building was somewhat old, but it was clean and well maintained.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Deena, We truly appreciate your visit and subsequent feedback. We are delighted that you enjoyed the stay. Thank you for giving us the opportunity to be your hotel in Puerto Rico. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Good Location, Average Accommodations "

3
06/04/2018

Arrived around 4:00pm. Check in went smoothly, and the front desk staff was very helpful and friendly. Our room was in the north tower, so we had a partial ocean view. That was unexpected but nice. We also had a balcony that looked out over the streets below. The room itself was spacious. The bathroom was quite small, but had everything needed. Everything was clean but definitely in need of being updated. There was also a refrigerator and microwave that came in handy. The bed and pillows were fine for us, but it was only one night. The hallways outside the rooms were small, kind of dark, and they smelled. Fortunately the smell did not continue into the room itself. The front desk staff was very helpful when we needed some utensils to use in our room. There is a Walgreens and CVS right across the streets for last minute items needed for the cruise. And, the beach is only two blocks away. There are also many restaurants and other shops within easy walking distance. The included continental breakfast was nothing special. However, there were enough choices to tide you over until getting on the ship for lunch. We asked for a late check out at noon because of later ship boarding times. They were able to accommodate 11:30, so we had to hang out by the pool or in the lobby until it was time to leave. The front desk had taxis waiting outside to take us to the ship when we were ready, and there was no waiting. Bottom line: Fine for our needs, but definitely not worth over $200.00 per night. Would stay again if the price was closer to $100.00 per night. If not, we will look elsewhere.

"Comparison of 2 rooms."

3
04/04/2018

Pre-cruise visit was in a 17th floor (1709) suite. Was great in every way. Great view and room appeared to be recently remodeled. Post-Cruise after requesting 17th floor again received room 709. Room was dirty and needed remodeled. If I booked again and received one of these rooms I would stay elsewhere.

"Good Hotel in an Excellent Location"

5
31/03/2018

I had an awesome 4 night stay at this property from March 25 to 29. It has an excellent location in Condado, just a short walk to the beach. It is also in walking distance to many dining options on the strip. We stayed in the South Tower and we had a standard room with two queen beds. The room was clean and updated. We used the jacuzzi but not the pool or gym although they looked inviting. WiFi and continental breakfast were included in the stay. Every staff member I encountered was very friendly, accommodating and knowledgeable especially Kenidia at the front desk and Jesus at the beach. Even the pre-arrival interactions were great as Liseliz in reservations was helpful. John at the tour desk was fantastic, he made excellent recommendations that made our trip memorable (JungleQui Zip Line Park, Casa Bacardi, special sites to check out in Old San Juan, etc.). There are others that I unfortunately do not remember by name however the amazing staff at this hotel really make it the gem that it is. We had dinner at Ropa Vieja one evening and it was amazing. Ramone was a great waiter and provided excellent service. Getting around was easy, we used taxis and Uber. We walked the strip at night to and from dinner and had no issues and never felt unsafe. I will definitely be back again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Beach Lady, Thank you for staying with us and taking the time to provide feedback. We are thrilled that you enjoyed the stay. Our team members take a lot of pride in making every stay excellent. Our team will be delighted by the recognition which you have bestowed upon them. Ropa Vieja, our new Puerto Rican and Cuban Cuisine restaurant, has received excellent reviews from guests, locals and the press. For our best rates, please contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"spring break getaway 2016"

4
30/03/2018

Rooms are good... they do not have roll away bedding, The breakfast is just ok but my kids enjoyed it. We have stayed at this property twice in 2 years. The staff is nice but there was a creepy security guard. They have a great bar.

"Good hotel in a perfect place"

4
26/03/2018

We stayed 2 nights at this hotel. The location was perfect. We were able to get back and forth from Old San Juan on the bus for $.75 each way. Cabs are much more expensive! I do want to mention one desk agent, Mireya. She epitomized the best in first impressions. She was always there to make my own stay more pleasant.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tony!! Thank you for staying with us. Mireya is a great Team Member, thank you her recognizing her service. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Great Location and Good Hotel."

4
18/03/2018

First thing I think of is how friendly the front desk staff were. Always willing to answer questions and make suggestions. Our room was clean, bathroom was updated. Pool area was decent and never too busy during our visit. Breakfast area is big with plenty of seating, the breakfast food is of average variety. The location is steps from a Walgreens and CVS, plus numerous dining options. We felt safe at night and night life seemed hopping in the area. Stayed two nights pre cruise and we would stay again. Short ride to OSJ area and ports.

"An excellent place to stay"

5
16/03/2018

We found this hotel on TripAdvisor and the ratings and reviews were very accurate. It's located in a nice part of town - Condado. There are several affordable restaurants within walking distance and the beach is one block away. There is a Walgreens and a CVS right across the street. The rooms were a bit small, but very clean and well-maintained. The hotel lobby area was very neat and clean. The desk clerks were all super - very friendly, helpful, and knowledgeable. The free breakfast was ok - you won't go away hungry. It's located right on the city bus line, but the buses run on "Island time" - They get there when they get there. Overall an excellent hotel.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Music Man!! Thank you for staying with us. We are delighted that you enjoyed the service provided by our Front Desk Team. As you mention. we are located in the heart of Condado, Puerto Rico's main tourist district, where all the major hotels are located. We are a block away from the beach and steps from restaurants, shops and nightlife. Thank you for the wonderful review. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Decent Hotel"

4
15/03/2018

We staid her for 2 nights after a Caribbean cruise. Our cruise arrived at 9 am and check in wasn't until some time in the afternoon. Unfortunately everyone else on the cruise who was staying there had the same idea to check in early. The hotel tried their best to accommodate all the families waiting for a room. Even Unfortunately we still ended up waiting about 5 hours in the lobby until we were roomed. The room was a pretty big size and although a little outdated it was nice. It did have a bad smell though as if something wet had been left lying around for days. The pool was clean and warm so it was nice to relax after waiting for hours for our room to be ready. The hotel does offer a breakfast buffet with a decent selection.Overall for a family it is a pretty good hotel. The room offers a kitchen which is very convenient if you have children and need a refrigerator or a microwave. It is located right across from a Walgreens and walking distance from the beach and lots of restaurants.

"Older but decent!"

4
13/03/2018

This hotel has a perfect location. If you are waiting for a crusiser, or you have come to San Juan for a few days, you are a middle class and you do not want to pay for the hotel 250 / night and more, this hotel is a perfect place. Breakfast is so light that it's fun, but it's a little thing you'll completely forget about an hour at the pool. The location of the hotel is perfect, just where it is supposed to be in Condado. Trust me !!!

"Culture, Food, History!!!"

5
12/03/2018

I visited San Juan for a few days for my birthday with friends and we had an awesome time! The hotel was in the best location. Perks: One block away from the beach. Situated next to a Walgreens and Cvs pharmacy for all your needs, and yes they sell beer, wine and spirits which can save you a lot of money. It has a delicious restaurant on the first floor, please order the arroz con pollo with cassava on the side. Also, there is a nestle toll house shop where you can eat breakfast, lunch and have some tasty desserts. They have a heated pool and jacuzzi, which I spent two days tanning and lounging during the mornings. I had a King suite which was very spacious, came with a kitchen and a lovely terrace that I would sip tea wet morning while looking at the ocean. No Cons! This hotel is where I'll be next time I stay in Puerto Rico.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Happy Birthday and thank you for staying with us!! We are delighted that you enjoyed our location, new restaurants and facilities. Ropa Vieja, a Cuban and Puerto Rican Cuisine Restaurant, has become a huge hit with locals and tourists. Nestle Toll House Café has been getting great reviews from families and visitors looking for lighter, casual fare. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Not up to Par"

3
11/03/2018

Only stayed one night. I must have been in the building that hasn't been updated. Room was old, dated and smelled. The hallways had a smell too. I will not be staying here when I come back to San Juan.

"Comfortable"

4
11/03/2018

I was able to pre-check in via the app and in an email. The staff was friendly and helpful...if you don't know what to do..ask Elliot..he was fantastic!!! In a good location, with a Walgreens and a CVS right across the street..I would stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for taking the time to provide feedback from your stay, we truly appreciate it. Elliot, our concierge, is an excellent Team Member with great knowledge of tours, restaurants and shopping. We are delighted that you enjoyed the service provided by our staff. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Henry Neumann General Manager

"Great hotel in Condado"

4
07/03/2018

We stayed here after our cruise for 2 days. We loved the location, it is centrally located to so many restaurants, stores, and the beach is only a block away. Our room was recently renovated. It was a large room with a big walk in closet that had a fridge, microwave, coffee maker, and safe. The best part was the balcony that we could see the ocean from. Our bathroom was very nicely remodeled with a large walk in shower. The staff was helpful when we inquired about where some good places to eat were. The breakfast was a very basic continental, nothing too exciting to eat so we went to a restaurant for breakfast on our last day. Overall, we really enjoyed our stay at this hotel and would recommend to others.

"Short pre-cruise stay"

2
05/03/2018

I was not at all impressed by this hotel but it worked for a one night stay before our cruise the next day. The service was average and the room was pretty clean for the most part. The main things I noticed about the room was that the shower leaked really bad. So much that in one quick shower for the both of us, we soaked 3 full-size towels trying to keep the bathroom floor from flooding. The veneer was coming off the media stand/dresser and the decorative throw on the bed was quite dirty.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tricia, Thank you for taking the time to provide feedback. I will personally address your review with our Director of Engineering. Please feel free to contact me, if I can be of assistance. I can be reached directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Night before our cruise"

5
04/03/2018

We stay the night before our cruise. What a great hotel. Best Western has never let me down. The restaurant is fabulous. The variety on the menus is excellent . Room was clean. We did have our concerns with all the damage left by the hurricane in September .We are looking forward to staying there again. Keep up the good job.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Stephanie!! Thank you for the awesome review!! Glad you enjoyed the new restaurant Ropa Vieja, guests and locals have really liked it. Nestle Toll House Café, also on property, is getting excellent reviews as well. For our best rates please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pre Cruise"

4
04/03/2018

Having stayed here before and wondering if it would be up to expectations after Maria, we were concerned. It turned out just fine. We were in a remodeled room that was clean, well appointed. Our friends were in an older part and yes, it was a little more worn but had a great view of the ocean. Great location-across from Walgreens and CVS. Only con-a little pricy this time.

"A Real Dump"

1
28/02/2018

This hotel is one of the worst roach motels in Condado - literally. The roaches are as big as mice! It is old, worn out, and sadly lacking in amenities. It might be an $89/night hotel, but certainly not a $209/night.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Nancy, Thank you for the feedback, it is appreciated. The property has a year round extermination program designed and implemented by Terminix. I can assure you that your experience is not the norm at our hotel. I wish we could have spoken during your visit to our property. If I can be of assistance, please feel free to contact me at [email protected] or 787-648-8834. Have a great day, Henry Neumann General Manager

"Good for pre-post cruise"

4
26/02/2018

We stayed here for 3 nights after our cruise. Its conveniently located on Ave Ashford near pharmacies, supermarkets and restaurants - an oh yah the beach! We had king suites on the 15th floor and had a great view of the ocean. The room was huge with full fridge, microwave and safe. The room is a bit dated, but the bed, TV, wifi etc were all top notch. The cable cut out a few times, but we switched to Netflix. The free breakfast is pretty limited but there is a good coffee shop in the lobby and a Starbucks only a few minutes away. The service at the front desk was prompt and efficient. The pool and hot tub were somewhat small. Lots of sun in the morning and shade in the afternoon. All in all a solid choice

"First time visiting Puerto Rico "

4
21/02/2018

Hotel was clean and room was spacious. Huge showers, a major plus. Service very nice and clean pool and jacuzzi area. Pools open 24/7 very nice no time limit to use pools. good location across from Marriott Hotel. They have a casino and lounge that has bar and live entertainment. All around nice area to take a romantic walk. Day/night it's very relaxing atmosphere. Hope you like Latin music because that is the heart beat of Puerto Rico they enjoy their music. We were swept away with the Latin dancing, the local's know how to cut the rug. If you want to go to Old down town easy enough to take Uber. That is how we got around and the drivers were very helpful directing us where to go for food or entertainment. Most people speak English and are very welcoming to tourists. Puerto Rico is up and running, ready for business as usual. Enjoy Puerto Rico life

"Wonderful Stay"

5
20/02/2018

This Hotel is staffed by caring individuals who went out of their way to make our stay enjoyable! Alexandra and Kenny show a personal touch during our entire stay! The new restaurant is great,excellent service!! Enjoyed the Nestle Toll House for coffee and a quick snack. Its clear to us this our go to hotel in San Juan!! Love here!!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us!! Kenny and Alexandra are great Team Members, I am sure they will be very happy to hear your comments about their attention and service. As you mention, we have two new restaurants on property Ropa Vieja, Puerto Rican and Cuban Cuisine, as well as Nestle Toll House Café. Both of the restaurants have been receiving great reviews from our guests and locals. We look forward to your next visit!! Thank you for making us your hotel in Puerto Rico. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"CHTA marketplace "

4
14/02/2018

Stayed at this hotel to attend CHTA I was pleasantly surprised that it was so nice I got a room with 2 doublebeds in it and was very spacious it had a mini fridge coffe maker and microwave the bathroom was modern and the room was nice and clean I stayed there in the beginning of February which was in the condado area I would say the condado area is 96% back to normal but as I understood that the interior still has alot of work to do also old Sen Juan is also nearly back to normal all in all it was a good stay at this hotel I would stay there again

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are glad that you enjoyed the stay at our property!! As you mention, the hotel is fully operational and the tourist areas in the metropolitan area as well. It is always great to get feedback from a industry member. We hope to see you back soon. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice hotel in a great area"

4
13/02/2018

My husband and I stayed at this hotel for one night before a Cruise. It's a great value for the money given that hotels in general are expensive there. There has clearly been some renovation Since the hurricane, the decor and style of the rooms are still in progress But everything is spotlessly clean, the water is hot, my balcony had a beautiful view of the ocean which is just a few minutes walk away. The beach is perfect and the hotel keeps a little area a couple of blocks down on the beach for hotel guests with chairs, towels and an attendant. They have a very nice pool and hot tub on the hotel grounds as well. Free breakfast in the morning and the Hotel location is great, within walking distance of restaurants, two pharmacies and everything you could need as a tourist. The people of Puerto Rico are really suffering, most of them come to work in the hotels, restaurants And taxis and go home to no electricity at night. Many of the hotels around this one are still completely shut down and undergoing massive rebuilding. I was so happy that this one is fully operational and very nice. I was happy to do my little part to support the economy of Puerto Rico and the revival following the devastating hurricane last year.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. Your team takes a lot of pride in providing excellent service, clean and comfortable facilities for our guests. We thank you for visiting our island. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Works in a pinch"

3
11/02/2018

Cockroach in the room wasn't a good way to start, lobby was hot and stuffy, rooms smelled, breakfast was hostess HoHos (hohoho - that's funny). We've been in PR for 2 weeks staying in AirBnBs, hotels, etc. Some places didn't have power, some didn't have hot water, but we were quite satisfied with all of them and I'd take any of those places over this hotel any day.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jacob, Thank you for providing feedback from our stay with us. The property has a year round pest control program managed and employed by Terminix. We apologize and assure you that your experience is not the norm at our property. Our complimentary continental breakfast offers oatmeal, fresh fruits, 4 different cereals, bagels, breads, pastries, coffee and tea. The hotels also has two restaurants that offer breakfast at an additional charge. Thanks, Henry Neumann General Manager

"Needs updating. "

3
06/02/2018

Super unhappy. We visit Puerto Rico on a regular basis. We haven't stayed at this hotel for 4 years. Regretting we did. We paid $600 for 2 nights got a king suite and it was old dated in the North tower. My only BIG complaint was the bed. It was rock hard with a double top sheet on the mattress. No mattress cover. Super un hygienic. I don't want to be seeing/touching a mattress. They sheets should cover. We had two small cushions each on a king bed. This place needs to be renovated. The staff are super nice. Which is why I gave 3 stars. The manger on shift said he would refund $100. Won't cover the chiropractor fees for the worse two nights sleep at a hotel ever. Also the room was super loud from outside traffic. Frustration! We stayed at la Concha a couple weeks ago. Could not hear a thing when sliders closed. Beds super comfortable. Modern clean. Sadly they were fully booked this visit. Someone mentioned the South tower is better wish I'd had the option to upgrade Don't stay north tower. Check mattresses when checking in.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Stephen, Thank you for staying with us and taking the time to provide feedback, we truly appreciate it. We are glad that you enjoyed the service provided by the staff. La Concha, one of our sister properties, is an amazing luxury resort which usually is an additional $100 to $200 a night depending on the season. I will personally share your review with our housekeeping staff. Our goal is always 100% guest satisfaction. If I can be of assistance, please do not hesitate to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Condado location"

4
24/01/2018

This past January my family and I stayed at this hotel located in the Condado district in San Juan. It is by a Walgreens and a few steps of a CVS. There are some shops and many good restaurants nearby: walking distance. This district is modern compared to Old San Juan, so if you want to go to the Old part of town you will need a cab or drive a car. The hotel is nice and modern. The room was clean. The staff was nice and helpful. The hotel serves a free breakfast but since we left too early we didn't have the chance to eat there. In the first floor there is a Nestle Toll House that serves different kinds of treats including ice cream. There is a suggestion: the shower door does not close/slide in the proper way so a lot of water ends out of the shower, even if you place a towel on the floor to avoid this, so it will be nice if the "door design" can be improve. Otherwise, I will recommend this hotel.

"Ver good post cruise stay"

5
23/01/2018

Just returned from one night on this hotel and I'm happy to recommend it. Definitely the front desk staff makes up the few rough edges on the hotel, they're super helpful and friendly. We came in early after our cruise and although we couldn't do early check in (hotel was packed due to the SanSe festival) they helped us with luggage and, of course, allowed us to use all the hotel facilities. They also allowed us a late check out as our flight departed late the next afternoon, and again, took care of our luggage while we were out for lunch. There are several very good restaurants around the hotel and the beach is just a few hundred feet away. The only minor downsides are the hotel starts to look dated in some areas, like hallways and the pool, the breakfast is very basic but gets you going, and the sliding translucent door in the bathrooms which I'm not a fan of, but this is just personal preference. Other than that I'd definitely make this one of my top choices to stay in my next stay in beautiful San Juan.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Luis, Thank you for staying with us and recommending our property!! I am glad that you enjoyed the service provided by our team members. The SanSe Festival weekend is definitely a very busy time. San Juan has regained power after the storm. Most of the restaurants, shops and attractions have reopened. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"The Best of the Best!"

5
18/01/2018

I travel to Puerto Rico often and I will always stay at the Best Western Plus Condado Palm Inn & Suites! Yes, the location is amazing; however, it's the experience that the staff provides that makes this property simply THE BEST! Henry, Alexandra, Keni, Luis, and Jean Paul go out of their way to create the ultimate guest experience. I absolutely love this property and encourage anyone reading this review to book their next visit to Puerto Rico at the Best Western Plus Condado Palm Inn & Suites. You will be WOWED by this property!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Scotty, It is always a pleasure to have you on property as you have become part of the Condado Palm Family. I know you have a trip coming up shortly. We look forward to seeing you again. If there is anything that I may assist you with, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Enjoyed the stay"

4
16/01/2018

Party of 4 of us stayed at this hotel the night before taking the Caribbean cruise. The check-in is swift and the staff were very helpful. Room and facilities are in good shape. I had one problem with the loyalty points they charged. After I complained, they corrected it. Definitely a great warm experience of stopover from the cold north into the sunny Caribbean. The location is good, close to old town, airport and cruise port.

"Dated Hotel in Good Loaction"

3
15/01/2018

Dated and tired property in decent and safe Condado location. Our 18th floor ocean view suite had a noisy a/c, but it was on top of the bathroom and did not affect our sleep. One of the window panels had a huge crack and other glass panels were not properly sealed to the bedroom ceiling and would move slightly when high winds hit our terrace. Breakfast was disappointing and consisted of local pastries, bagels, muffins, fruit, oatmeal, cereals and toast, but no hard boiled eggs. Safe, off-street parking around the corner was $15/day. The pool area was nice and well kept. Customer service was excellent, but for the price charged we will stay elsewhere next time.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Arizona Pete, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed our service and central location. Our complimentary breakfast is a continental breakfast. Our two in house restaurants , Nestle Toll House Café and Ropa Vieja offer a full breakfast at an additional charge. We take a lot of pride in remaining open, to serve our guests and provide them with excellent service. If you book with us, we will honor your reservation and not cancel it. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"2018 Vacation - San Juan Cruise"

3
14/01/2018

The hotel staff was very friendly. We got in a bit late so the restaurant was closed, which was a bummer. However, the front desk person suggested a Chinese place across the street so we did get food from there that was very good. The main lobby was inviting. The elevators could use an update and a bit of cleaning. The room itself well, the carpet was gross, it actually felt damp. The ceiling looked like it needed to be repaired. The bathroom was nice, looked recently updated but could have used some place to hang the towels on. We had to pull our room door closed or it would not shut on its own. Breakfast was good, again the furniture could use an update. We sat on the long bench like seating and sank so far down we were not sure any of us could get out of it. Location is good, not far from the beach or shopping. It was a $20 taxi ride from the airport and about the same to the port. All in all the hotel was alright, it was surely not worth the $350 we paid for a single night which is the only reason why I would not stay here again. We have stayed in other hotels in the area for that price or less that were a lot nicer.

"Very good hotel"

5
13/01/2018

I stayed at the hotel for my husband birthday. It is a very clean hotel conveniently located with comfortable rooms and very friendly employees. My son was able to use the pool and I used the gym every morning. I highly recommend Ropa Vieja Restaurant at the hotel with great cuban food.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Luisa, I am glad that you spent this special occasion with us and enjoyed the stay. Thank you for recognizing the service provided by our staff. Ropa Vieja, our new Cuban and Puerto Rican cuisine restaurant, is now open for breakfast, lunch and dinner. It has gotten excellent reviews from our guests and locals. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent Vacations! "

5
11/01/2018

During my stay in Puerto Rico I decided to stay in this hotel with my family and we couldn't have made a better decision. The staff welcomed us greatly, it's location is very practical and it's new additions are really good. We had a really good time and we also enjoyed how peaceful it was. I recommend it!

"Vacation in San Juan"

5
11/01/2018

I recently had a vacation in Puerto Rico and I couldn't have chosen a better hotel to stay. I enjoyed the whole hotel, the view, the location and its new additions. The staff and the General manager was very friendly, they worked hard to make my stay a better one. I recommend this hotel 100%.

"Not what I expected."

2
10/01/2018

Don't expect that this is a luxury hotel in Condado. It need some remodeling in the rooms. The lobby was the nicest place of the hotel. When I was doing the check in and saw the lobby I thought that I made a good decision. Took the elevator and when the door opened a bad odor of fish market appears. Opened the room door and could hear clearly the loud noise of a couple having sex next door. We could hear from screams to slaps and we were not going to be able to sleep until they finished. I complained to the front desk to see if they had an updated room, but the only option was to paid more to upgrade to a suite. The first room was not updated as it looks in the professional pictures and travelers pictures. The suite was bigger, but outdated as well. The carpet was ripped off, the walls and curtains had stains and the towels were dirty. The room was very expensive for what we received. I felt in a room from a motel. The positive is that the hotel have great location, the lobby is nice. The view that we had was great, and restaurant's food and drinks were good. The rooms and hallways needs some work. Should've listened to the negatives reviews. We were expecting more from the hotel. With a little bit more money could've stayed in better hotel. The parking was $15 and I didn't try the breakfast. I can't give my opinion of the breakfast. Positive: Friendly staff Nice lobby Great restaurant Negative: Bad odor in hallway and room Outdated room Stains in the walls, towels and sheets

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Reillo, Thank you for staying with us and taking the time to provide feedback. Our property is a value hotel at a great location in Condado, very close to luxury hotels like the Vanderbilt and La Concha. These hotels usually run $200 to $300 dollars more a night depending on the season. The room conditions which you mention are unacceptable, and not the norm at our property. I will personally look into these in order to correct them ASAP. I wish we could have spoken during the stay, as I am sure it would have been turned into a positive one. Please let me know if I can be of assistance. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Did not like it"

2
06/01/2018

Loud guest can ruin a hotel stay. Nothing like hearing a door slam at 2am while in a deep sleep. Most hotels in san suan are very bad unless u pay 300 plus for the room per night. I will not stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. I am sure that if you give us another, we will change your opinion about our property. Please let me know if I can be of assistance. I can be reached at [email protected] or 787-648-8834. Henry Neumann General Manager

"Tired rooms and poor breakfast"

2
06/01/2018

Good reception staff but very inconsiderate breakfast staff and very poor breakfast selection, lay out also inadequate.Breakfast staff already clearing up food despite the long queues. Only one toaster for example so long queues but this didn't prevent the staff from clearing away the little amount of food available.Rooms were ok but bathrooms were tired. Hallway had a horrible smell. Not worth the money paid.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Edward, I truly appreciate the feedback. I will personally discuss your review with our kitchen staff. Thank you for staying with us. Henry Neumann General Manager

"Good location."

4
03/01/2018

The hotel is in perfect location. One block from beach. 2 blocks in either direction is a casino. Great restaurant connected to hotel any many other fine restaurants close by. Had one bedroom suite with pull out bed, Ample room, hot water always in shower. Pool area small. Several jets not working in hot tub and seating was higher than used to. Breakfast can get very crowded and basic muffins, bagels and cereal. Would chose again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi John, Thank you for the visit and review. During the last month since San Juan regained power, leisure demand has increased drastically above 2017 levels. As you mention, restuarants and shops are open. We will check the hot tub right away. For our best rates, please contact me directly at [email protected] or 787-648-8834. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager

"A lot of room for improvement."

2
02/01/2018

My experience at Best Western was far from perfect. Didn't receive room service. Breakfast didn't include any real options of protein, and the room's carpet was not very nice (a bit old for this time)

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Sr. Huertas, Thank you for staying with us and taking the time to provide feedback. We truly appreciate your input as our goal is always 100% guest satisfaction. I wish we could have spoken during your stay, I am sure we could have made it a great one. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"An affordable gem in Condado, Puerto Rico "

5
01/01/2018

We had a phenomenal stay at this hotel. The hotel staff is friendly, efficient and willing to help 24/7. Hotel location is perfect, having the beach, restaurants, even vegan food, within walking distance. The hotel has a very nice pool and Jacuzzi. The rooms are clean with great new bathrooms. The lobby was recently very tastefully redecorated, and the hotek offers free Wi-Fi. We will definitely stay here again!

"Awesome hotel! Great location with an excellent staff! "

5
30/12/2017

We stayed for an extended period at this hotel after Hurricane María hit the beautiful island of Puerto Rico. The staff was incredibly friendly and treated us like family! Even while running on generator power for a few weeks, the staff did everything to make all the guests feel comfortable. The manager has really created a strong team with a very friendly guest-focused vibe! The hotel has a great location, with several awesome restaurants within walking distance, and the beach is just across the street. I loved the pool and HUGE hot tub! If you are looking for a great hotel in the heart of The Condado, this is the place!

"Great Experience"

5
27/12/2017

I'll stay at this hotel again. Excellent customer service! Great location! Comfortable and clean bedrooms. Nice breakfast and spacious dinning room. Also, Nestle cookie store is great at the lobby for night's cravings.

"Good basic hotel in Condado area"

4
27/12/2017

Very good basic hotel in Condado neighborhood of San Juan. 1 easy block to the beach, good nearby restaurant options, and tourist shops available. About $20 taxi ride to Old San Juan and reachable within 15 minutes.

"Good location and clean rooms"

4
26/12/2017

The people at front desk are very friendly and super quick, we got our room keys in 5 minutes. The room is clean and a good size. The hotel is located only one block away from the beach. They give us beach towels when we go for a swim. I think it's a little bit pricey, we paid around $250 US per night via Expedia (booked in October of 2017).

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Eddie, Thank you for staying with us and taking the time to provide feedback. Thank you for recognizing the service provided by our Front Desk and Housekeeping Team Members. As you mention, we are located a block away from the beach on Ashford Avenue walking distance from shops, restaurants and nightlife. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"I feel like at home"

5
25/12/2017

Best value option in San Juan. The location and service for all personnel at the hotel is awesome! There are many options in San Juan, but this hotel is the best choice for business and leisure that you will find at this rate!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Luis, We are delighted that you had an awesome time at our hotel. We aim to provide great value and excellent service at the best location. We look forward to your next visit. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"GREAT,even on GENERATORS!"

5
25/12/2017

EXCELLENT,clean,Nice,great location,BEST of the best and reasonable~close to resturants,available shopping,friendly staff. Second stay here before a cruise,recommend. Great bed,comfortable,SUPER CLEAN!~

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Heather, Thank you for staying with us and providing such a wonderful review. We are very happy to report that most of San Juan has power now. Leisure guests have begun to flock down from the cold north. We expect a very busy winter season. It's great to hear from repeat guests. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great place to stay in San Juan"

5
18/12/2017

Room was clean, cozy, and had a comfortable bed. The staff was courteous and helpful. The location was great. It was convenient to both Walgreens and CVS both across the street from the hotel. Hotel was in a safe locations with good restaurants and shops within walking distance. Will "definitely" stay here again when in San Juan.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Donna!! It was great having you on property with us. Our staff takes a lot of pride in making every stay perfect, providing cleaning facilities and excellent service at a great location. We look forward to your next visit!! For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great place to stay in San Juan"

5
18/12/2017

Hotel was clean, staff was courteous, great location, nice clean and cozy room with comfortable beds, great location, safe location, and restaurants, bus, and shops within walking distance. They also opened up their brand new registration desk while we were on our visit. It will be really nice when totally complete. Will definitely stay here when in San Juan.

"Older property in a great location"

4
17/12/2017

My husband and I stayed here for three nights prior to a cruise. We were in the North tower, room 1611, a king suite. There were many things we really liked about this property. First of all, one had to swipe one's room card in the elevator to gain access to the floors. That is a great safety feature in our estimation. The king suite was very large. The main room had a sofa with two chairs, a table with four chairs, a desk, cocktail table, wall mounted TV, and patio door to the balcony. The balcony ran the width of the main room with a table and two chairs. One could look to the right off the balcony and see the ocean, one long block away or left to view the nearby apartment buildings and the Buenos Ayers restaurant which we loved. (I will review it separately). The bedroom is separate but it does not have a door one can shut. The bed was very comfortable and there was a wall mounted TV. We found the night to be very quiet but I do travel with a sound machine. The kitchen had a standard size refrigerator, a small microwave, a coffee maker, and a few dishes. The bathroom had a large sink counter and a separate room for the toilet and tub. The wifi within the hotel was spectacular. If it rained, sometimes the TV reception was affected. There is a laundry room in the basement of the south tower. A washing machine load cost $2.00 and the dryer 25 cents for 10 or 15 minutes. This is a must for our travel requirements. The sign said there was a exercise area which we did not use and a small pool and hot tub we saw but did not use. The breakfast was served daily but did not included hot items due to the post Maria issues. There were pastries, bagels, juices, fruit, cereals, coffee, tea etc. No one starved. The Condado location was perfect for us. It is about a 4 mile walk to Old San Juan along sidewalks and most of the time in view of the beach. We liked that. The cab ride from Old San Juan back to the hotel was consistently $15.00. The walk to the nearby beach was one long block. Great! Across the main entrance of the hotel is a Walgreens and across from the side of the building is a CVS. I can not think of one item they did not have. The cab ride from the airport to the hotel is $21.00. The cabs are often vans so 4 people with luggage can fit easily. The restaurant, Ropa Vieja, next to the lobby is a separate business. We ate there two nights. The food, service, and ambience was perfect. I will review it separately. Although the building is old and there are some maintenance issues, we would stay here again.

"Pleasantly Surprised!"

4
15/12/2017

Expectations weren't high given the Best Western name but this is a solidly good property. Location, Location, Location. Room and bed very comfortable. Restaurant - Rosa Viejo - great local food. Would recommend to anyone.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Karon, I am glad that you enjoyed the stay at our property, our location and our brand new restaurant Ropa Vieja. Ropa Vieja opens daily for all three meals serving Puerto Rican and Cuban Cuisine in a vibrant atmosphere looking out towards iconic Ashford Avenue. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Absolutely terrible, stay at the marriott"

1
15/12/2017

Do yourself a favor and avoid this hotel. I was told that my laundry would be done by the following afternoon. It still wasn't done 2 days after that so currently my clothes are in Puerto Rico and I don't expect to get them back because every time I call the hotel phone and ask for management, there's no answer when I get forwarded. The windows are paper thin and they do their garbage runs at 4am so I'd plan on getting no sleep if you face the Walgreens. I'm not a high maintenance person but this was terrible enough that I would hope that people don't experience what I did during my stay. Thirteen days, no sleep, lack of management and my laundry is still in Puerto Rico...

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Boyd, Thank you for staying at our property and taking the time to provide feedback. I wish could have spoken during your time with us. We have your laundry, please contact me directly at [email protected] or 787-648-8834 to let us know where you would like it sent. Thank you, Henry Neumann General Manager

"Great experience!"

1
14/12/2017

Given the circumstances of the Island I wasn't sure of what to expect! I was shown such a great experience with A+ customer service all around. The efforts the hotel was making were impressive after the last few months they have had and how fully functional everything is. I will definitely be back next year!

"Don't stay here"

1
14/12/2017

If you enjoy $300+ a night, this is your place! The breakfast selection is horrible, the parking lot is something yet to be desired and rooms are adequate. The location is not the easiest to get on and out of.

"Excellent Service"

5
13/12/2017

The service that the staff provided is second to none. They were incredibly accommodating and hospitable - probably the best hotel staff I have every encountered. Although the room was a little dated, the room was large, clean and everything was in working order.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Eric!! Thank you for staying with us and taking the time to review the property!! I am delighted that you enjoyed the service provided by our Team Members. Our goal is 100% guest satisfaction. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pre cruise stay"

4
12/12/2017

This hotel was great to stay at before our cruise. Very clean and friendly staff. Right across the street from a drug store. Beach is very close and beautiful to wake up to. Hot tub is nice, pool is on the smaller side. Food in the resteraunt wa excellent. The hallways had a funny smell on the upper levels. All in all it's get hotel. Lots of space in the rooms.

"Great place to stay before our cruise."

5
12/12/2017

The hotel staff was nice especially the general manager. Went above and beyond to help with any issues or needs we may have had. The restaurants inside were great but the free breakfast was less than expected. Puerto Rico definitely has some damage but this was great find in the recovery before our cruise. We stayed 2 days and didn't go far from the hotel. Walgreens is right next door which had everything we could possibly need. Great food around the hotel as well, would recommend or stay there again myself.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos James!! It was a pleasure to be of assistance. Locals and guests love our new restaurants Ropa Vieja and Nestle Toll House Café. Now, most of San Juan has power, meaning that most of the restaurants and tourist attractions have opened. We look forward to your next visit!!For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pleasant surprise!"

4
07/12/2017

I only spent one night here but I was pleasantly surprised by the size of the room and the lovely restaurant annexed to it. Breakfast was a bit disappointing but otherwise quite happy. It was just a few blocks from the beach. However the view was obscured by some buildings.

"Great place like home"

5
05/12/2017

The whole staff always makes me feel like I am coming home!! The rooms are most comfortable they have a great restaurant and bar. I will come back to this hotel every time I am in Puerto Rico. Thanks to Henri, Rosa, Nellie Ann and their whole staff.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Steve, It is always great to have with us. Thank you for taking the time to post a review about your stays with us. You are part of the Condado Palm Family!! Siempre a la orden, Henry Neumann General Manager

"Good for pre-cruise stay"

4
03/12/2017

We had booked the hotel several weeks in advance because of the hurricane problems and it was fine for a pre cruise stay. We had problems with our flight, and were delayed by a day arriving - the hotel staff were very good in sorting things out. The area where it is has a number of restaurants and useful shops - as others have said some of the public areas need updating though the bathrooms are new and liook great. We would stay again - hotels can be expensive in Puerto Rivco, even more so with the current problems, it was good value for what we paid.

"Cruise port hotel"

5
30/11/2017

We stayed at Condado Palm for 2 nights after our cruise. I would say I can't complain about anything. Location is ideal; you can walk to the beach and to good restaurants and just across from CVS and Walgreens. Service is excellent. Bed is comfy.

"Would not stay again"

2
27/11/2017

Room was gross and dated. Carpet was wet and the room had an odor. There was dust all over the place including the slats in between the kitchen doors. Glassware was dirty as well. The fan made noise when used. I complained to the front desk and the switched my room out. The new room was cleaner. It smelled fresh and the carpet wasn't wet but the couch still made noise when I sat on it (I weigh 135lbs). The bed is also very hard. The room was very expensive for what was received. The restaurant was the highlight. If I stay in Condado again I would go to another hotel and go to the restaurant as the food and drinks were amazing.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Annie, Thank you for staying with us and taking the time to review the stay. I am glad that you enjoyed our brand new Cuban and Puerto Rican Cuisine Restaurant, Ropa Vieja. I have personally spoken to the housekeeping department and to our team member in charge of your first room. We are pleased that you enjoyed the second room. We have ordered new couches, just waiting for them to arrive. Feel free to reach me directly, if I can be of assistance. Siempre a la orden, Henry Neumann General Manager [email protected] 787-648-8834

"Room 509 - tiny cramped room with ocean view"

3
13/11/2017

Stayed here one night prior to departing on a cruise. Due to hurricane destruction, the entire hotel was running on generator power for electricity, AC, WiFi, etc. so supposed we should consider ourselves lucky to have found a room at all. Room was tiny/cramped with a path around the bed to the bathroom and the door. Two people with luggage is very cozy. One suitcase went on top of desk, and one on floor since there is no other space to put them. Hotel is older and shopworn, with that Caribbean smell of mold. Positives: staff tried hard to please, a good/varied buffet breakfast is included, room had mini fridge and microwave oven. located downtown a few blocks from a beach area. Negatives: hotel is older, and has no curb appeal at all. Hotel is full of emergency workers so the staff is run off their feet trying to keep up. Pool is very small. Would I stay here again - not willingly, but due to emergency situation going on in San Juan and across the island, it will do.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to wirte a review. We are glad that you enjoyed our location and in room amenities. I will personally discuss your review with our staffas our goal is always 100% guest satisfaction. For our best rates, please contact me directly st [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Night before cruise"

5
12/11/2017

After our first two reservations were cancelled we were lucky to be able to land a room at the Best Western Condado. There are still hotel's in the area that do not have full electricity but this hotel does. The price was more than others but we were happy to have all amenities available to us. Also, do yourself a favor and have dinner at Ropa Vieja, located right on the property.

"Hard times for San Juan"

5
11/11/2017

Although San Juan was have a hard time we found the Best Western Plus Condado Palm Inn & Suites up to the task. They have a large generator which runs the AC and has great Internet service. Will be staying here again after our cruise for three nights. Great Place in San Juan and centrally located.

"Great location and attentive staff"

5
09/11/2017

I stayed recently at the Condado Palm in San Juan and was pleasantly surprised. I've stayed in Best Westerns before but this one had more of a modern and upscale feel than I attribute to that brand. The location was in the middle of Condado and the staff were accesible and helpful. They also spok english which is not a given in Puerto Rico. Highly recommend it!

"My home after Maria!"

5
08/11/2017

I was one of the lucky ones that could stay at the CONDADO PALM BEST WESTERN PLUS just after Hurricane Maria hit the island. The CONDADO PALM was one of the few hotels in San Juan working full time and without interruptions during the blackout weeks... we had 24/7 electricity, air condition, hot running water, internet, daily hot breakfast, pool, gym, business center, in room mini fridge and microwave! Modern rooms and nice bed. Plus they have a full restaurant onsite and a Nestle Toll House, and just across the street a Walgreens and CVS! And the staff is so friendly they made you feel at home. This is the HOTEL to stay!!! Highly recommend it!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. It was a pleasure having you with us. As you mention, The Condado Palm is open for business. We are fully operational. Shops and Restaurants in San Juan have begun to open, as the city is regaining power. We have been receiving a lot of leisure guests, more than the previous year. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good Stay"

4
02/11/2017

Stayed at the Best Western Plus Condado Palms when our initial reservation at the Marriott Stellaris was cancelled last minute and our back up hotel Wind Chimes Boutique Hotel offered no amenities advertised on their website. Condado Palms Hotel is clean and fully operational working off of generators as the electricity has not been restored on the island since Hurricane Maria. Front desk clerks were polite and always helpful. Room was clean, air conditioning worked well, WIFI was strong, king bed was comfortable, bathroom looked to be recently renovated and I would rate the shower as the best shower of all hotels I have ever stayed at – amazing water pressure. Breakfast was also included. Hotel is located one block from the beach, has a CVS and Walgreens on opposite sides of the street and a Starbucks around the corner – what more could you need. Cost of an UBER from the hotel to the Airport was $9.00.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are glad that we were able to accommodate your stay. As you mention, our property is fully operational. All of our amenities and both our restaurants, Ropa Vieja and Nestle Toll House Cafe, are open. We look forward to accommodating other travelers that have been displaced. For our avaialability you can contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Home during Hurricane Maria "

5
23/10/2017

This hotel was our home during the devastating forces of Hurricane Maria. The hotel staff, led by Mr. Henry Neumann, General Manager provided the guests with superb services with compassion, understanding and professional coolness under the most difficult circumstances. Their primary objective was to ensure the guests were safe during the hurricane and to provide the highest level of contiuing services after the hurricsne. Power and water services were always available and hot breakfast were available the next morning after the hurricane and every day during our 18 day stay. This is the best hotel to stay at for its value, services and the courtesies extended by Mr. Neumann and his hotel staff. Mr. R. Leung & Family

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Rudy, It was a pleasure getting to meet you and having you stay with us during the storm. During an event like Hurricane Maria, our priority is to protect our guests and team members. Thankfully nobody was injuried and damage to the property was minimal. The property was been operating at full force. Ropa Vieja, our Puerto Rican and Cuban Cuisine Restaurant, and Nestle Toll House Cafe are fully operational. We appreciate your visit and feedback. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Greatfull for Great Service Under Difficult Circumstances"

4
23/10/2017

I want to recognize ALL of the employees at the property, who under the direst of circumstances, putting personal as well as family hardship aside, showed up to work and withstood a difficult environment operating with generator power for an extended period of time and helping guests that were going thru a traumatic experience as the aftermath of the most destructive hurricane to hit the Island of Puerto Rico. They all are deserving of recognition. You should be proud of the team you have there and it would be a missed opportunity not to recognize a team that stood ground and represented the brand when so many others could not even operate.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Enrique, Thank you for recognizing the service provided by our Team Members. We are thankful to be operating at full capacity. We hope to see you soon under different circumstances. Siempre a la orden, Henry Neumann General Manager

"Ok"

3
03/10/2017

The hotel was ok. We loved the security you have to use your key room in the elevator and to go in the hotel after dark. The breakfast was reasonable. We also love the location. However; a little disappointed with the paid parking we ended paying more than we expected.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sunny, Thank you for staying with us and taking the time to provide feedback. Our hotel is located in the heart of Condado, in the middle of Puerto Rico's main tourist district. The parking fee is posted on all our distribution channels and is inline with all the other hotels in our area. The hotel is fully operational after Hurricane Maria. All of our amentities and restaurants, Ropa Vieja and Nestle Toll House Cafe, are open. Thank you, Henry Neumann General Manager [email protected]

"Great place to stay!! "

5
02/10/2017

Really liked this hotel!! Prime location on main strip in Condado area in San Juan. Lobby was clean, fresh smelling and pleasant. The rooms were just like suites. We had a kitchen, dining table, living room, nice size bathroom and bedroom was separate. We also had a full balcony with a view of the ocean since hotel is only a block away. Rooms were clean and updated. Bed and couch were very comfortable. Hotel staff was nice and accommodating. We checked in early and asked for late checkout bc we had a late flight and they allowed us to stay an extra 2 hours free of charge. A hot buffet was included also and food was pretty good. The only thing I didn't agree with was having to pay a daily parking fee but with room rates as good as they were, no complaints here. Pool was very small and should be bigger since hotel has two towers. There is a restaurant there and the food and drinks were delicious. I would definitely stay here again and recommend this hotel to friends and family.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are delighted that you enjoyed the stay!! Our staff takes a lot of pride in making every stay perfect. Ropa Vieja, our Puerto Rican and Cuban cuisine restuarant has been a huge hit with locals and guests. Last week, the day right after Hurricane Maria, Nestle Toll House Cafe opened on porperty. Guests have loved thier coffee, ice cream, pastries, and light fare. The hotel is fully operational. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Deceiving from the outside, beautiful on the inside!"

5
01/10/2017

We pulled up to this location and thought, what did we get ourselves into? It was the back of the hotel, and we were so deceived! The hotel was beautiful, the pool a delight. The breakfast buffet was delicious, and the room was so very comfortable. The front desk clerk was very friendly and helpful, giving us directions to our cruise port. It was a great overnight stay.

"Great stay and area!"

4
23/09/2017

Great hotel and very friendly and helpful staff. They upgraded us to a suite with ocean view, very nice, thank you! The room and furnitures are a bit old and not that modern, but still very okay. Pool area is quite small, but nice. The hotel has a small fitness room and you can rent bikes for free. The breakfast was fine, but the boiled eggs had too much and there could be more fresh fruit, also there was not much to put on your toastbread (only butter and jam).. The hotel has a beach club where you can get beds, towels(small) and water for free, very nice! Condado is a very nice area and there are many great restaurants near by.

"This hotel ROCKS..."

5
23/09/2017

I am on vacation and relocated from another hotel to this one. IM HAPPY I MADE THIS CHOICE.Its clean close to all amenities, & it's in the center of all the action. Hurricane Maria struck PR while we were here Thank God and the staff,we made it thru safely. The manager Henry is just SUPERB! Words fail me,he did such an awsome job he took great care of all the guest.His staff Hiriam,Israel,Alberto Yamil,Jean Paul,Alexandra,Bernardo,Gian boy what an exceptional crew to complete and complement the manager Henry Neumann. We were given snacks and bevrages during the hurricane, dinner access to a phone so we can talk to our families because we had no reception due to the hurricane ,all complimentary.Hotels weren't allowing the guests to rebook and at this hotel was,their priority was to keep us safe and secure. They were on top of everything they were calm cool and collected and maintained the situation under control the ENTIRE time. I am.really happy and satisfied with this hotel ,you should come by and check it out if your in PR it's a small gem in Condado you'll love it. Eileen Hey.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. We are glad that our team and guests made it safely through the storm. The hotel suffered only minor damages and we are currently open working with an electric generator. If I can be of assistance, please let me know. I can be reached at [email protected] or 787-648-8834. We hope to see you soon!! Siempre a la orden, Henry Neumann General Manager

"Hurricane Irma Shelter"

5
20/09/2017

Let me tell you that we decided to shelter from Hurricane Irma and could not have made a better decision. Henry and the whole team made the experience amazing. They were calm and kept everything in order. They served sandwiches for lunch, passed out flash lights and served delicious ropa vieja for dinner. If we are ever stuck in Puerto Rico for a hurricane, we will call on Henry and his staff!

"Very good hotel in the Condado area"

4
18/09/2017

Very clean, convenient location, extremely helpful staff. Right in the Condado area; Very nice breakfast included. Services are very good throughout. Parking in the back with hotel access directly from the lot. Close to Old San Juan area.

"Hurricane Irma"

5
17/09/2017

What can I say? Wow wow wow... My fiancé and I stayed at the Best Western Condado Palms for 8 days and 7 nights due to the upcoming hurricane watch the first week of September. My property suffered damages and was the reason for me to extended my initial 3 night stay. Not only was that the main reason for us to extend our stay but the hospitality, the attention 24/7 provided, the professionalism and caring staff was definitely the reason for us not wanting to leave the hotel. I always seek customer service satisfaction and at the condado palms my expectations were always exceeded. Mr Henry Neumann, Alexandra and Kenidia we cannot find the words to thank you enough for always being so patient and attentive. Our room "1609" was perfect and made our stay even more pleasant, including a breath taking view and lots of space. Breakfast is served daily and it is great. Also, Ropa Vieja is an onsite restaurant as well as Nestle Toll House which will be opening soon. I could keep writing but would never finish; bottom line, this hotel is perfect located, employees are the best and the General Manager is very attentive with his guests. See you soon, Leilani C. and Jose Lopez

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Leilani and Jose, Thank you for staying with us. It was a pleasure to be of assistance during the storm. We are glad you enjoyed the service provided by our staff and our new restaurants. Nestle Toll House Cafe is due to open this week!! We hope to see you again in the near future. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann

"Great Hotel!"

4
13/09/2017

Had to stay in San Juan a few extra days due to the hurricane. I was happy to get such a great AAA rate with the Best Western. There is a big parking lot however, we were able to find free parking on the street. The hotel is in a great location and very close to the beach. They do provide chairs, towels and bottle water on the beach. You have to walk about a block down to their specified spot. They charge $10 per day for an umbrella, the rest is free of charge. Be prepared that they do remove the chairs promptly at 5PM. The room was very clean and relatively quite. The pool area is open 24 hours a day. Breakfast is served every morning and the staff is always happy to help you. Great location and stay!

"Hurricane Irma"

5
12/09/2017

I was able to tell my family, I was safe and this was because the Staff at Best Western was prepared to keep us safe. I absolutely loved the Staff, they were all kind, patient, and proactive. I would like you guys to put more work into the amenities, such as the pool area.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tanya, It was a pleasure to have you with us during the storm. The safety of our guests and our team is always a priority. Thankfully nobody was injured and the property did not suffer any damages. Everything is back to normal. We look forward to seeing you again. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"good location"

4
12/09/2017

We were stranded in San Juan due to hurricane and flights canceled. Stayed here. Very service oriented. Power went out for half a day but they got it back. Good location, Starbucks around the corner and several places to eat, beach nearby. Very clean. Breakfast could be better but overall ok. Staff very helpful.

"Hated to leave this place!"

5
09/09/2017

I love this hotel and staff there! Swimming pool and jacuzzi working 24h. Breakfast was ok. Beach is across the street. Room is decent size and clean, bed comfortable, tea and coffee in the room and lobby all the time. Beach and room towels available and free. Uber from hotel to old town is less than 10$ or if you want to walk, promenades are wonderful and you will need 45 minutes. Hotel is surrounded with great restaurants, and just across the hotel there are two 24 hours open stores. Great value for the money. And about staff, amazing. So friendly and helpful. We had like a really late flight so they gave us a late check out and after they let us to stay at hotel and use all the facilities for free. Thank you guys, thank you Best Western!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Ivana, We are delighted that you enjoyed the stay with us. We look forward to your next visit!! Puerto Rico is back to normal after hurricane Irma. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Location is Great!"

4
07/09/2017

Beautiful hotel. Close to ocean. Lots of amenities. Excellent continental breakfast over looking the pool patio area. Shopping/Drug store right across the street, very handy to have. Restaurants very close by. I have stayed their once before. Safe area.

"Okay "

3
06/09/2017

It's a nice hotel great area very safe but the only complaint I have is the cleanliness of the rooms those people cleaning have no clue how to clean they left other people's hair in my room the floor in the bathroom wasn't clean enough . The sheets were not changed daily I had to physically pull the sheets off and dump them on the floor in the bathroom I was feeling icky sleeping in sweaty sheets I stayed 7 nights . Thought I like the hotel and areas as I mentioned those were deal breaker for me for my next trip .the pool was super small for such. Big hotel . They are cheap with the amenities I did like the shower and the updated bathroom . The front desk staff are okay too small glitch I asked for some info and I was stalking the concierge they kept telling me call back I guess i called Too many times they made the phones go to voicemail which I thought was very rude . I will not stay there again but it's and okay hotel .they do have a washer and dryer for your convenience it's was a plus for me I came back with cleaned clothes 24 hour Walgreens across the street and I used Uber the whole time taxis are too expensive . Everything is convenient in condado .

"Plenty like home"

5
06/09/2017

I've been there on work purposes. I'm from the south and I got a job when the training was on the metro area so the company pays our stay on an hotel of the area. Definitely the company selected the BEST HOTEL. I've never been in a place where I feel like home. The service, the attention from the staff, all the request from me were accepted. And they also have on the lobby Ropa Vieja Bar and Grill Restaurant where the food is amazing! The Bar and the guys... excellent. (Ask for Héctor at the bar... the BEST mixologist EVER)

"Good spot for families"

4
03/09/2017

I traveled to this hotel as a single mom with a 9 and 14 yr old (girls). The location is good. I could see the ocean from my balcony. It was a short block or 5 minute walk. Close enough that you could easily go back/forth to the hotel over the course of the day. The pool is a little small but adequate particularly given proximity to the beach. Hot breakfast is a plus for families. Its the typical: eggs, sausage, toast, cereal, some fresh fruit, oatmeal, pancakes. A CVS and Walgreens are directly across the street allowing for easy purchases. The hotel is on a bus line so for $.75 you can travel to Old San Juan or the Conference Center rather than spend $15 on cab fair. The buses were clean and easy to maneuver. Staff at hotel were friendly, accessible and responsive. We had a broken remote and problems with the shower that were promptly addressed. The restaurant at the hotel had very good Puerto Rican and Cuban food. Entrees were around $16 and up but quite good. There are some other more modest restaurants within a 5 minute walk. There was a good restaurant beginning with "O" just around the corner that had very good Puerto Rican food at a little lower cost. Also some tourist shops although depending on what you are looking for you may need to go to Old San Juan or mall. Over all a good value and positive experience. I would bring my family there again in a heart beat.

"Never try"

1
01/09/2017

The hotel is old , you feel a damp smell In the rooms. And it is too noisy. The pool outside is full day and night and you hear all noise in the room. The breakfast is just same as what you have in .. Inn hotels in the states.. the location is ok very closed yo markets

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for your feedback. We truly appreciate it. I will perosnally discuss it at our next staff meeting. Please let me know if I can be of assistance. I can be reached directly at 787-648-8834 or [email protected] Thank you, Henry Neumann General Manager

"Great stay"

4
31/08/2017

Hotel was definitely worth the stay. Extremely satisfied with the price during the week and location near both the beach 1 street block and old San Juan 10 minute drive. Hot buffet style breakfast with quality food each morning and Parkin lot avaliable.

"Great place to stay"

5
29/08/2017

Been here 4 times now and god experience each time. Lots of good places to eat close by. Very helpful, friendly and professional staff. The place is always very clean. The attached restaurant, Ropa Vieja, is amazing! Also has great staff! Definite recommend!

"Budget hotel"

3
28/08/2017

This hotel is for guests that are on a budget. There are plenty of other hotels that are much nicer in the area. This hotel reminds me of hotels that are used for quick stays. The elevator is very slow and the hallways and rooms are a little dated. The pool is very tiny. The pictures make the hotel and rooms look very nice but it really isn't. I have stayed in Best Westerns before and this is not what I expected. We had an issue with our room and I refused to stay here and the manager was very understanding and allowed us to cancel the reservation so we could stay at another hotel for the same price. The staff was helpful but because of the situation of our room it didn't matter if they were rolling out the red carpet for us. If you are a young adult and just looking for a place to sleep and hang out in town this is for you, But if you are looking for comfort a little more upscale do not book here.

"Nice Hotel, Nice Staff"

5
27/08/2017

Loved loved loved this hotel. Staff was very nice and welcoming. The room was clean and we had a high floor with the ocean view. Balcony was large! You can see the water from your room perfectly. Would stay here plenty of times. I didn't want to leave at all lol. They offer bikes and umbrellas. The jacuzzi was amazing & switched colors. Hotel was nice overall. Only con was the pool is a bit small but wasn't over packed. Best option instead of paying an arm and leg for the other hotels.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Tyler, Thank you for staying with us!! We are delighted that you enjoyed the brand new jacuzzi as well as the complimentary bike program. Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisine Restaurant, recently opened on property it and has been getting excellent reviews from guests, locals and the press. Nestle Toll House Cafe will open at the hotel next month, giving our guests a second food and beverage option. We look forward to your next visit!! For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Comfortable and well located hotel in Vondado"

4
26/08/2017

Comfortable, spacious room. Free wifi and safe. The A/C is a bit noisy. Free breakfast (although the quality of the limited buffet was a little uneven) and there is a $15 daily parking fee. Great location in Condado. Free lounge chairs and towels at nearby beach (located by Océano restaurant) with extra charge for umbrellas ($10). The hotel also has a small pool with lounge chairs. Lots of interesting restaurants nearby. A short drive from Old San Juan. Easy access to route PR 26 to go to airport, beaches, El Yunque and other sites.

"No A/C"

1
24/08/2017

Really bad experience today. Was given a room with no working a/c with managment knowing about this and not telling us from the start. Was only told that it was an issue in the entire property. Front desk clerk told us to open our balcony sliding doors that he wanted to help but there was only so much he could do. Needles to say we left at 9pm. Not satisfied at all with the customer service and poor guest recovery skills.

"Hotel in the Center of Tourist Area"

4
23/08/2017

I traveled with my husband and six year old daughter. This hotel is in the center of Condado, which has a lot of other hotels, restaurants, grocery stores, bars, pharmacies, banks, hospital, clothing stores, and other local businesses. The beach is just a block down the street. A few steps, and you are there. The hotel provides beach chairs, towels, and bottle waters for their guests using the beach. However, there is a $10 charge for the umbrella. The hot breakfast buffet is included in the rates. They serve scrambled or boiled eggs, ham, sausages, hash browns, etc. They have a variety of choices. It was great. No complains. Taxis are always in front of the hotel to take you wherever you want to go. We took the taxi to Old San Juan on a Sunday, and paid $15. However, I learned that the bus goes there for 25 cents. So on Monday morning, we went to the bus stop in front of the CVS Pharmacy, and took the bus to Old San Juan. We went back to the same place at the terminal where the bus dropped us off, and took it back to Condado. The room is clean, and has a microwave, a fridge, and a safe. The safe is free to use. The bathroom is clean, but is a bit small. I had an issue with the toilet not flushing, and called housekeeping. The maintenance guy came promptly, and took care of the problem. They also keep your bags if you need to check in or out, and come back to the hotel. There is a restaurant at the hotel, but we were mostly out, and didn't get to try the food there. Overall, our stay was great.

"Best Western Review"

4
23/08/2017

The nice room was nice and cozy. Happy that Walgreen's and CVS was literally across the street. The beach was a 3 minute walk. All the food places was a 5 minute walk from the hotel. Would definitely stay at this hotel again.

"Awesome hotel! Will be back!!"

5
20/08/2017

I stayed one night at this hotel for a pre cruise stay. It was great. Loved the bath and body works products in the room. Great city view and hotel staff provided excellent customer service. I contacted the manager directly a few months before and got a great rate. The hotel is located in a tourist area with lots of other hotels, stores and restaurants within close walking distance. There is a bus stop across the street which you can take to see Old San Juan. I definitely will stay at this hotel again. My only regret is that i couldn't meet Henry the manager and thank him personally for a wonderful stay!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Michelle, Thank you for staying with us and taking the time to provide feedback. It was a pleasure to be of assistance. We are glad that you enjoyed the service provided by our staff and the location of our property. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location"

3
18/08/2017

We have stayed here twice and will probably stay again because of it's location; in the heart of Condado. We would not choose this hotel for our vacation, but it's fine for our business trips. Here are, in our experience, the hotels pros and cons. The pros: mini fridge, microwave, ample balcony with a table and 2 chairs, ample closet and drawer space, very good water pressure, hot water, very good black out curtains, nearby parking (extra fee), free breakfast (very good assortment of yummy things), hairdryer, iron and ironing board, steps from the sea, casino, stores, bars and restaurants. The cons: very old looking hallways and rooms, old and stained wall to wall carpeting in the hallways and rooms, tattered sheets and old pillows, rooms and hallways in dire need of a paint job to freshen the look. If you are not planning on spending much time in the room, this is a good choice.

"Great for Student Group Travel"

5
17/08/2017

My company has used this hotel many times for student group travel and we keep coming back. I highly recommend them to you. The location is perfect as well, having the beach, Walgreens, CVS, tons of restaurants, banks, a hospital, parks, etc. just a few steps away. Staff is awesome to work with.

"Very nice"

4
17/08/2017

The staff were really nice and helpful and the room was clean. I will come back here in my next trip. The only think we didn't like is you have to pay for parking. Should be included because the room price is not cheap.

"Wonderful stay at Best Western Hotel in Puerto Rico"

5
17/08/2017

Wonderful stay San Juan Puerto Rico for my entire family. This Hotel is located in and near the water at Condado Beach in San Juan. It is near many really nice restaurants, with many varieties of American and ethnic foods. This was my third vacation trip to Puerto Rico. I booked two rooms so that my wife and I had the king size bed which was really a large room. The second room was for our kids which had two queen size beds. We all had a nice vacation, and we were so happy that we could really enjoy the pool and jacuzzi at the Hotel, which we used every day!

"budget option"

3
15/08/2017

it's a budget option, and the resort fees and taxes ended up being like 30% extra so heads up it's not as cheap as it might seem on booking or any of those sites. also, not beachside though it may seem.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. As you mention, our property is centrally located a block away from the beach just steps from restaurants, shops and nightlife. We have a beach attendant that provides all of our guest with chairs, towels and bottled water. Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisine restaurant, just opened on property. It has been getting great reviews from the guests, locals and the press. Our taxes and tariffs are comprabale to other hotels on the island and are advertised on all our distribution channels. If you have any questions about these or for our lowest rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Big rooms great service good price"

4
12/08/2017

I have stayed before great service and big clean rooms .Pool is too small.A big group was staying making pool too crowded .The problem was solved by giving a time range to stay in the pool to the group .

"Vacation layover"

5
09/08/2017

We stayed here following our cruise. This hotel is only minutes away from Old San Juan and minutes from the airport. It is about a 2 minute walk to the beach which you can see from your room and also the front door of the hotel. They have a nice breakfast in the mornings. We ate at their new restaurant for dinner. The food was good. The fish tacos are great. Large portions of food. The bathroom is really nice. There are tons of shops and restaurants within a few minutes of walking. Across the street on 2 sides of hotel is a Walgreens and a CVS. the pool area is really nice. Very comfortable stay. We felt safe here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Michelle!! Thank you for the stay and the excellent review!! As you mention, we are centrally located just a block from the beach and steps from restaurants, nightlife and shops. Ropa Vieja, our new Puerto Rican and Cuban Cuisine Restaurant has gotten raving reviews from locals and tourists. Nestle Toll House Cafe is scheduled to open on property this month. It will be a great alternative for light fare, great coffee and wonderful pastires. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Vacation stay"

5
07/08/2017

Awesome, clean, organized, location is key. Need a more of a variety for breakfast. Pool area well kept. Definitely recommend to friends and family. Parking was accessible, just a great experience overall.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi John!! We are delighted that you enjoyed the stay!! Our pool was recently renovated, glad you liked it. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Gem"

5
07/08/2017

One of the best value for money Staff are smily and very welcoming (especially the hostess with the Afro, thumbs up). Amazingly surprised with the quality of the room: spacious, comfy and wide bed, separate dressing, minibar, great bathroom and we just have a regular room. Gym: small but very you got weights and the machine: all you need to do back and chest and arms :) breakfast: wow. bread, croissant, eggs, sausage, potatoes, porridge, juice, coffee, milk and corn flakes. what else? laundry machine in the basement, and walgreens/CVS just across the street. Great establishment for sure.

"STAY OPEN MINDED"

3
06/08/2017

I rate this hotel a D-. The hotel is old , the pool area is very very small,. Not once did I see anyone go out and clean the pool. The cleaning little girls had to be told to clean my room. I left my hotel room at 8:00 in the morning and came back at 3 PM and my room was not clean on three occasions and after asking them to clean my room, they made the bed without changing the linen. The continental breakfast was very low grade and my family room was bigger than their lobby.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tammy, Thank you for staying with us. Our goal is for every guest to leave the property 100 percent satisfied with thier stay. I will personally share your review with our staff. I thnak you for your feedback, it is greatly appreciated. Siempre a la orden, Henry Neumann General Manager

"Great Hotel- Lots to do, real close"

5
03/08/2017

Steps from the beach, great, clean rooms (older, but very clean) . Staff were great and the place was quiet with all the pre-cruise shopping you need just across the street. Food and drinks all in safe walking distance! Bonus: their house soaps and lotion are the BB&B eucalyptus, stress relief stuff!

"Girls Trip Enjoyed"

4
03/08/2017

The hotel staff is friendly and patient. We only had one "eh" experience with a staff member, but it was late and everyone was tired, including the staff member no doubt, and we chose to let it go. The hotel is a little old and the room was small for a suite and the carpet is terrible, but the view is amazing and the sheets were white and clean. The chair legs were broken in the suite but we forgot to report it on the way out. The pool is a little small and shallow but it does the job and the hot tub was terrific. The location of the hotel is ideal and within walking distance of great restaurants and shops, and a Walgreens and CVS literally across the street. We really enjoyed ourselves.

"A gem for your bucks"

5
01/08/2017

Small hotel that offers comfort, cleanliness, easy access to beach and a full and delicious breakfast - all at an affordable price! This hotel is good for couples and families as well. The location is amazing - near restaurants, gift shops, lounges and close to many historical attractions.

"Every year"

5
30/07/2017

For 3 consecutive years now, me and my wife have stayed at this hotel and the experience have always been a pleasant one. From the check in process to the check out, the staff and management go above and beyond to make us feel welcome and at home. Huge kudos to Henry Neuman and his staff at this property!!!! We will be back next year again for sure!!! Thank you Henry!! Ed Rodriguez & Sandra Melendez Casper, WY

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Ed, Thank you for the wonderful review!! It is always a pleasure to have you on property. We look forward to your visit next year. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location "

5
29/07/2017

This hotel has a great location @ Ashfors Ave where there are a lot of restaurants and casinos. There is a beach 1 block away with beautiful sand but it is not recommended for children since it has very strong currents. The pool is ok. And there is a Walgreens and a CVS right across the street which is really convenient

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are glad that you enjoyed the location. As you mention, the beach is only a block away. We feature an attendant at the beach that you proivde you with complimentary towels, chairs and bottled water. Did you get to try our new Cuban & Puerto Rican Cuisine restaurant Ropa Vieja? It has been getting great reviews!! We are also very excited with the upcoming opening of Nestle Toll House Cafe on property. We look forward to your next trip. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very clean and modern hotel "

5
27/07/2017

Very happy with my stay here. Worth the money and in a busy area. Clean room. Was able to get a room on the 11th with a nice city view. Highly recommended. Restaraunts and bars all around. Parking is extra though.

"Excellent!!"

5
26/07/2017

Talk about a great hotel for an awesome price! We check in and got an upgrade to a suite. It was a small apartment, really! Kitchen, dining area, foyer, living room with queen aided sofa bed and separate area with a king bed. Some things are a bit dated but aren't a problem. Only problem was that the a.c. wasn't working properly. Gil (at least that's what I think his name is) from engineering came twice. When he saw it wasn't up to par he went to the front desk and asked that we be moved to the south tower (to the room type we originally selected). It was late and our kids were tired but he stayed and helped us move. THAT, is customer service at it's best!!! We moved to a double queen room and it was lovely. Recently renovated. Spacious, clean and the a.c. could please an Eskimo! Microwave and mini fridge. Perfect. The breakfast the hotel includes is excellent too!!! A free buffet that has something for everyone!!! It's available until a bit too early for some folks but if you can make it's worth it. The pool area need better supervision though. It's small and people get stupid and rowdy. Crystal containers are prohibited but people still brought them into the water where small children were playing. Late parties are also apparently allowed and the noise can be heard from any room. All in all, well certainly be back!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to write a review. Gil is one of our newest Team Members, he has been doing an excellent job. Thank you for recognizing his service. Your review does show some areas of opportunity, we will definitely work with those. Our goal is to make every stay perfect. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great customer service"

5
25/07/2017

I didn't stay at the BW Condado, as our flights were delayed and the night we were supposed to stay there, we were delayed in Tampa, FL. I emailed the hotel to let them know what happened (and according to website, no refunds within 24 hours of cancellation), however, Mr. Neumann refunded our hotel fees anyway! Fantastic customer service and would recommend them for that reason!

"Great location, basic services, very helpful staff"

3
25/07/2017

Located in a great place suited for tourists. The hotel is one block away from the beach. I enjoyed the ocean view from the North Tower. Pharmacies, grocery stores, restaurants and bars are close enough for anyone to walk. The hotel staff was very friendly and helpful by providing good tips and recommendations on the places to visit.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jose, Thank you for staying with us. I am glad that you enjoyed the location and service provided by our staff. Our goal is always to provide 5 star experiences. Would to know more about your time with us. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Staff and Clean"

4
24/07/2017

Being the first time I stayed at a hotel in Puerto Rico, it was a pleasant experience. I enjoyed my stay here as well as my family. Conveniently located around restaurants and pharmacies. Only a 10 minute ride from. Clean with a great staff.

"Good stay "

4
20/07/2017

I recently stayed for 2 weeks and spent a lot of time in the hotel due to getting appendicitis while on vacation. The front desk is great as staff are friendly and welcoming, if you want to purchase snacks and drinks they sell them there. The rooms are spacious and have voile and blackout screen which keeps the light out. The beds are comfortable however pillows have seen better days. I put a couple of bath towels under mine to give height. The room has a sliding mirrored door for wardrobe and inside is a safe, fridge and microwave. Also provided is coffee and a coffee pod machine. Lighting is sufficient and a clock which connects to your iPod is also available. The bathroom is a good size and there is constant hot water whatever time you go in there. Air con can be fairly noisy and I noticed that walls are not that thick. I had a noisy crowd for a week and you you could hear everything said if voices raised. The balcony is great with a table and 2 chairs. It's good to sit outside and watch what Is going on. I was on the 6th floor and the road in the front is busy and noisy with people and the traffic. Breakfast is provided and you have a lot of choice. It does get busy at times and if you get up there is a risk of losing your seat as people just sit where they can. I ended up taking it to my room a couple of days. There is a business centre with computers and a printer which is very useful. It's also a good area to meet fellow guests. In the basement of the south tower you have 2 washing machines and 3 dryers. Great addition to save weight in luggage. In the area is a Walgreens and cvs and short walk away is Starbucks , pizza restaurants and burger bar. The hotel is not on the beach but that is less than a five minute walk away. For the price everything is there and rooms are clean. If i returned to San Juan i would stay here again.

"EXCELLENT LOCATION- CLEAN ROOMS"

5
17/07/2017

This hotel is situated in the center of the Condado and just one block from the beach. There is also a Walgreens across the street, and a CVS on the next corner. The hotel offers free breakfast (hearty) and coffee all day. My check in experience was quick and efficient. My room was in EXCELLENT condition. They even provided me with complimentary water. This room is great for anyone looking for a comfortable stay with convenience. The facility managers are also ALWAYS cleaning the property which was so reassuring. Uber is new to the island and will pick you up in front of the hotel and take you anywhere for no more than $8. The airport is also only an $11 ride via Uber compared to the $20 the taxi charges.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mrs. Daniels!! We are glad that you enjoyed the stay with us. Our team is always looking for ways to make every stay great. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Just what we needed"

5
15/07/2017

Hotel was clean n staff was very friendly n accomodating. Manager was an absolute pleasure. Location very good and the price was right. Pool a little small..but we went yo beach anyways. Breakfast good n plenty of it. No complaints..rooms large, air good, water pressure good, housekeeping good.

"Not bad for the price"

3
11/07/2017

We stayed here for a few nights on a quick trip to PR and it was fine for the money. The room was a good size and the bed was comfy enough. Our only problem was that humidity which left our room very damp and musty smelling. Obviously the island itself is pretty humid so it is hard to avoid. We had a little (very little) deck that looked out between the hotels to the ocean which was nice to wake up to. There are some great restaurants within walking distance and I suggest getting a resort pass for a day at the Marriott right around the corner because they have an awesome pool and chairs on the beach. If we go back we will probably splurge a little on a nicer hotel.

"Vacation"

5
10/07/2017

Hotel staff was very nice and helpful. The hotel was very clean and is in a great location. The breakfast in the morning was good and had a good selection. All in all I would recommend this hotel to friends and family.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kris!! Thank you for choosing as the hotel for your vacation!! I am delighted that you enjoyed the service and location. We recently opened a full service Cuban & Puerto Rican Cuisine restaurant and within the next month will we add Cafe as we continue to expand on the amentities being offered to your guests. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay"

5
10/07/2017

Everything was clean and everyone was friendly. Definitely would stay again. I stayed on the 12th floor and the view was great as well. Only stayed for a couple days but it was definitely worth it. THANKS FOR EVERYTHING!!

"Nice Hotel! Near beach walgreens, etc!"

5
10/07/2017

Nice Hotel! Near beach walgreens, etc. They serve great hot breakfast complimentary with your room. Tge staff was friendly. Decoration was beautiful. The hotel has a really good value. Would definitely recommend for its value

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Jose!! Our property prides itself in providing excellent service and great value to our guests. The complimentary breakfast, beach club and bike program are added values which our guests can enjoy. Thank you for staying with us and taking the time to post a review. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Last minute one night stay!"

5
09/07/2017

Having a great time with my wife at Condado we decided, because it was late, not to drive home and stay at a near hotel. Come to our attention the Wave Hotel, the reviews were good so we booked directly with them. Have to say it is cheaper booking directly with them rather than online on other sites. We were friendly welcome by the valet parking employee and the front desk. The rooms are moderns and comfy. Simple and nicely decorated. They have a beautiful rooftop with a excellent bar and 2 jacuzzi. There is a restaurant at the hotel but we didn't had the opportunity to taste it. One good thing is that breakfast is included. Definitely had a good time and will come back soon!!!!

"very good"

5
06/07/2017

my stay in Puerto Rico Best Western was very good for me and my family, being African American and non-speaking spanish, the overall experience execellent. the staff was very help of what see and what to stay away for. the staff was very professional

"I loved the place!"

5
05/07/2017

Everything was perfect...employees very helpful and amenities are great. Breakfast is great. The views from the room are amazing and is close to everything here in Condado. I am definitely coming back!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Leslie!! We love having you stay with us!! Thank you for the wonderful review. For our best rates, please come me before your next visit. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Comfortable and close to everything!"

4
03/07/2017

Just spent 9 days at the Best Western Condado Plus. (6/19 - 6/28) This has been my go to hotel when stay in PR. The hotel is clean, great staff and walking distance to everything on the strip. On the day of check in we had an issue with the room but it was taken care of immediately and the General Manager Mr. Neumann sent an email to make sure everything else was ok. Breakfast had a good variety and was constantly being refilled. Staff was very friendly and took care of any questions quickly and efficiently. Will definitely be back in the future!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Gina!! Thank you for staying with us and taking the time to comment on the stay!! Our team's goal is to make every stay perfect, but when a situation does occur we view it as an opportunity. Thank you for letting us assist you. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Same old same old "

2
02/07/2017

I have been staying here for a couple years. This trip however was a bit of a disappointment. Upon check in we were told that we were being put in one of their "newly renovated rooms" 3rd floor near the pool. The room did not look renovated or new. It looked like every other room I've stayed in there over the years. This one has issues tho. Remember this is a "newly renovated" room.. Cons: Mildew on the curtains Paint on the curtains Slanted/crooked night lights Broken electrical plugs Live electric wires sticking out of plugs Plugs that don't fit apple product chargers Closet doors don't open close Unfinished shower construction Old carpet For rooms close to the pool maybe a bit more sound proofing as every single night drunk patrons were in the pool screaming and partying. This room was not newly renovated in my opinion, it was falling apart. Bad craftsmanship on most things I saw. We could not get the closet doors to move enough to access the refrigerator in the room. Safe did not work. While this hotel/room is adequate Don't expect to be impressed.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Ray, Thank you for staying with us and taking the time to provide feedback. We truly aprreciate your comments as our goal is to make every stay perfect. Please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Stay in Puerto Rico"

5
30/06/2017

If you really want to enjoy the beach, clubs, casinos and night life, You have to come here. It is a great stay and the staff is A++++. Do not waste time and money in fancy and expeansive hotels. Everything you need is right here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jerry!! It was a pleasure to have you stay with us and make your time in Puerto Rico the best!!As you mention, our property providesd great value at a wonderful location just a block from the beach and steps from shops, restaurants and nightlife. Did you have a chance to try our new Puerto Rican and Cuban Cuisine Restaurant, Ropa Vieja? It has been getting excellent reviews. Nestle Toll House Cafe will open on property by the 1st of August. We would love to have you back. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Jorge "

5
28/06/2017

Our staying at Best Western Condado made excellent friendly stuff at front desk, especially Jorge with his great hospitality skills. Since day one he was very friendly, very knowledgeable about a tours and places that he adviced us to visit. In general hotel was very average with a great location and room was clean. It has breakfast included but we didn't really liked. Thank you Jorge!

"Family Reunion Fun"

4
27/06/2017

The location was excellent as it was directly across from the beach and on the main strip. The free breakfast was excellent & the staff was super friendly. I would definitely stay there again over the other hotels because the other hotels do not include a free breakfast!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Stephanie!! Thank you for staying with us during your family reunion!! Glad the family had fun!! We are delighted that you enjoyed your service and location. We look forward to your next visit. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Our vacation". 2017"

5
27/06/2017

"Cruising is really the Best way to vacation." roof over your head, eat your meals on your time not having to worry about where to go or having to clean-up. restaurant all included unless you decide to go to a specialty restaurant on board." Dancing under the stars." Stay out all night and sleep by the pool decks onboard". Sleep in. No worries, Onboard kids activities. Children will have their own agenda for the day.

"Our wedding"

5
26/06/2017

Antonia and Kimberly destination wedding....we got married on June 10 2017 at The Oceano. We wanted our guest to be close to the venue and embrass by the hotel as we have always been every time we stay here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Anotnia & Kimberly, It is awlays a pleasure to be of assistance during your stays with us. I am very glad that you and your party enjoyed the wedding. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Nice but with mechanical problems."

3
25/06/2017

Nice facilities with a good, personable and professional staff who were attentive and helpful when an HVAC problem developed. The HVAC techs which were called were careless and failed to adequately rectify the issue. Unfortunately their poor efforts were not identified until we returned late the next day. Again the staff did the best they could under the circumstances. Unfortunately the hotel was let down by hired technicians.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. I will perosnally discuss your comments with our Engineering Team. Our goal is to make every stay great!! Henry Neumann General Manager

"Great Place and Good Price"

5
20/06/2017

Excellent location, facilities and great team. For Venezuelan People that have an appointment for their passport it would be a great choice. You can use UBER to go at the Venezuelan Consulate and is cheap. Inclusive you can leave your luggage in the hotel during the process and pick it up later

"Great location and rooms"

4
19/06/2017

We stayed here for 10 nights. The rooms are a great size and have a fridge and tea/coffee maker. Ours had 2 very large comfy Queen beds. Complementary tea/coffee is available throughout the day in the breakfast area. A buffet breakfast is included and is fairly good though, very repetitive if you're staying for a holiday. The staff were really friendly and very helpful.

"Yay!"

5
17/06/2017

I am pleased to write this review. I had a wonderful stay at the Condado Palm. I was extremely satisfied with the customer service provided by the manager, Henry, such a polite and attentive gentleman. The room had a beautiful ocean view and a very convenient layout with a stove, fridge, and lovely shower. I recommend this hotel without reservations and would definitely stay there again. It has a hospitable staff, its reasonably priced given the area, includes breakfast in the rate, and its just a block away from the beach. Its a bargain!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the wonderful review, it was a pleasure to be of assistance!! Thank you for recognizing our excellent location and service provided by the staff. During your next visit you should try our brand new Puerto Rican & Cuban Cuisine Restaurant, Ropa Vieja. It has been getting amazing reviews!! Also, by August 1st Nestle Toll House Cafe will opem on our property. It will be an excellent choice for a guest looking for a quick bite, coffee, shakes, and great sweets!! For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent"

5
16/06/2017

Great Hotel. I transitioned in San Juan on my way to The Caribbean island of St Kitts and it was a fabulous experience. The service, hotel, and especially the food was excellent. My children who are very critical of hotels we have stayed in we're very impressesed and would like to return there soon for another vacation stay.

"Excellent Vacation"

5
15/06/2017

My Wife and I had a great vacation time in this Best Western Hotel, not only because of location, but because of the amenities and the great service of the hotel staff. The suites are big, the beach is at crossing street, breakfast is good and the service is great.

"Fantastic Hotel"

5
14/06/2017

In the past year i have stay 2 times in this hotel and definitely will stay again. Both time the room had a beautiful view to Ashford Ave, the main street in the Condado area. This hotel has a perfect location. The breakfast is fantastic and they have variety of food included in the price you pay for your room. The staff were so professional and helpful when i ask for information in that area. They treat the visitors with a lot of respect. The room were very clean and the bed was very comfortable. The only thing that i didn't like was that they clean the room to late, but when they leanned it they do an excellent job, that is probably why they take there time to clean the rooms. I definitely recommend it.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making us your hotel in Puerto Rico and recommending us to other TripAdvsior followers!! Our central location close to the beach, stores, restaurants and nightlife has been highly regarded by our guests. Thank you for recognizing the service provided by our team. During your next stay, please let me know at what time you would like your room serviced and we will make it happen. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Hotel EVER!"

5
14/06/2017

This is my first time staying in the Best Western Condado Palm. I stayed for the reason of a well deserved vacation. I was pleasantly surprised, and is that the hotel is great, the staff, its location, and don't forget the breakfast. The reception staff are extremely friendly, I spoke to Jihan Rivera, was responsible for making the booking process and made us feel as if we were at home. In addition, another member of the team at the Best Western is Heriberto Cruz, he was very helpful and friendly, and always with a smile, he was always aware that we would not be missing anything. These two members are professional, friendly and experienced, I am glad I chose this hotel for my vacation, and I hope they have more employees like these guys. I'll see you soon.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Kevin!! I am glad you enjoyed your well deserved vacation!! Thank you for noting Jihan's and Heriberto's service, they are excellent Team Members. Please try our new restaurants during your next stay. Ropa Vieja, a vibrant Puerto Rican & Cuban Cuisine Restaurant, just recently opened and has been gettting grea reviews. On August 1st, we expected Nestle Toll House Cafe to open. I am sure it will be a wonderful addition for our guests. We look forward to your next visit!! For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden,

"comfortable and relaxed hotel in Condado"

4
14/06/2017

Accommodation was clean and comfortable with nice desk area and good storage for clothing. Breakfast has diverse options. Location is excellent with lots of restaurants and bars nearby. Hotel is good for accommodating participants of conference or workshop.

"Not even a 3 S hotel"

1
13/06/2017

This is a cheap hotel for cheap tourists, I don't know how much money company paid, but I think should be like 30 usd, this is what I would pay for such kind of room... I cannot commend this for Business trips or romantic getaways.....Dirty, old, horrible food, bad smell, noisy, clean less bath, uncomfortable bed, carpets in the indoor halls seems like were used in the streets, endless negative comments... It was a really bad decision, I don't know how I Stayed there.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Alex, Our goal is for every guest to leave our property completely satisfied with their experience. I can assure you that your experience is an isolated one. I would love to learn more about your stay, specifically since I was not able to locate your reservation in our system. Please feel free to contact me direcly at [email protected] or 787-648-8834. I look forward to hearing from you, Henry Neumann General Manager

"Excellent location"

5
08/06/2017

This location is great! It was in the midst of great shopping, one block up from the beach, local drugstores (CVS & Walgreens), and it was next to Starbucks. The concierge staff notified us of must see events, such as El Yunque and the Bioluminescent Bay to name a few. We Uber'd easily to the malls and to Old San Juan.

"Excellent Service !!!"

5
06/06/2017

Beautiful property with the service being efficient, professional and very friendly. I would particularly like to make notice of Yamil at the front desk and the wonderful Alexandra who made our overall experience a pleasant one. Management needs to be congratulated for having such a well trained and attentive staff.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Torres, Thank you for staying with us. Alexandra and Yamil are two extremely talented and important Team Members, thank you for recognizing thier contributions. We have been constantly updating the property for your enjoyement. We have recently remodeled the rooms, added a jacuzzi and have opened a vibrant Cuban & Puerto Rican Cuisine Restaurant. The restaurant has received raving reviews from the press, locals and hotel guests. During the next month, a Nestle Toll House Cafe will also be opening on property. Our goal is to provide you excellent service and facilities to meet your every need. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay"

4
05/06/2017

This is my 3rd time returning to PR, 2/3 times I stayed at the Best Western. Love the location, staff were amazing. The breakfast could be improved like offering more variety. The rooms were great as well... Not sure when I would visit again but if I should visit again I would stay at the Beat Western...

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making The Condado Palm your hotel in Puerto Rico. Our goal is 100% guest satisfaction in order to keep increasing the number of repeat guests like yourself. We look forward to your next trip to paradise. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Price for location"

3
05/06/2017

The hotel is literally a hop skip and jump away from the beach. With no crowd at all. Just a few steps from amazing eateries. You can tell the hotel was a really old building at one point but they upgraded it nicely and you really can't beat the price.

"Nice location"

3
02/06/2017

Nice location and breakfast food. Mix service care. Good decoration No Uber pickup. Visible security in the area. For the price more guest caring and service is needed and required Parking in the area is expensive similar to downtown Miami.

"Wonderful"

5
31/05/2017

Everything was great about the hotel wil recomen to family and friends. It is located next to almost everything. The room the employees the location and food were great. What more can I say but thank you very much.

"Good Value, Good Location"

4
30/05/2017

I usually stay in resorts, but wanted to experience more of a local flavor when I visited San Juan. The Condado Palms allowed me to do just that. The Palms is located in a neighborhood close to shops and restaurants and is just a block and a half from the beach. During our four night stay, we ate in the neighborhood twice. We enjoyed Punk Burger on Ashford Avenue (both Chris and Kiki were very friendly.) It was nice having a Walgreens and CVS across the street. (Who knew they sold beer and liquor?) The area is very safe and walkable. The beach is close and for the most part clean. There is some graffiti on walls near the beach, but you look out at the ocean, not the city. There is a gay presence, but you are in a neighborhood and everyone is friendly and helpful. We enjoyed the hotel pool and hot tub. The deck surrounding the pool is beautifully landscaped and pleasant. The hotel also has a guest laundry that came in handy.

"Palms"

5
30/05/2017

Service was great, rooms were clean and very well presented and comfortable.Staff was very helpful and courteous.Had no problem at check in or check out Bathroom was appropriate for two and room just the right size

"One night stay before cruise!"

4
27/05/2017

We enjoyed our one night stay at Best Western Condado. The staff were very helpful and friendly. We had a suite and it was very clean and had everything we needed, including two tv's..one in the sitting area and another in the bedroom! The buffet breakfast at the hotel was good. This hotel is very close to the beach and there are lots of restaurants within walking distance. We had a good walk to a Walmart to pick up shampoo, suntan lotion, etc. There's also a Walgreen's and a CVS next to the hotel. We'd definitely recommend this hotel to anyone looking for a place to stay in San Juan and we'll be back next time we sail from San Juan.

"Ok stay at Bestwestern"

3
24/05/2017

I've been to better stays but, the staff was very friendly and professional. The breakfast was ok and saved us money, I enjoyed the location near beaches and restaurants. The pool area was nice, clean and relaxing.

"Better than okay"

4
22/05/2017

BW is a cool hotel, it's clean, the staff is nice & helpful, the rooms are a nice size, free breakfast and most important the beach is right down the street (2 minute walk). I stayed in a King Suite on the 18th floor, my view was cool. If I had to complain it would be the furniture is beyond basic and the pool is small (but it's not a deal breaker because I was not in the room that much). I would most definitely stay again.

"Hotel stay"

2
22/05/2017

Ok hotel staff was a little rude at times. Parking is a hustle. Be sure to ask for your parking pass! Pictures are misleading its not on the beach but in walking distance. Pool was dirty all 4 doors of our stay. We overpaid on every level I wouldn't stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Melvin, Thank you for staying with us. You are correct, our property is listed as being a block away from the beach. We do have suites with ocean views and an attendant on the beach that provides our guests with complimentary beach chairs,towels and chilled water. I would love to learn more about your stay. Please feel free to reach me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Made Her Cry With Joy"

5
21/05/2017

I brought my partner here for her first big trip "away" from the US. We stayed here our first and last nights in Puerto Rico. Our room was spacious and clean with a balcony ocean front view - definitely worth the little extra money. The breakfast buffet was of good standards and the service of the front desk excellent. Its easy walking to the beach with beach access privileges and to nice restaurants and clubs in the area. I asked if we could have the same room upon our return and even though we were just one-nighters each way - they were happy to honor our request. And yes, when she stepped out on the balcony after our tiring flight in and felt the warm tropical breeze and saw the ocean, she was in tears.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Snow Man, We are glad that your partner enjoyed her first big trip!! Our ocean view suites do provide breath taking views. Thank you for recognizing the service provided by our staff. We look forward to your next visiting. For our best rates, please contact me diectly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Super great service # 1 customer service by (jihad)"

5
18/05/2017

I had a great wonderful vacation at this hotel. The location is prime and the level of service i received at this hotel by jihad (manager) was outstanding. Jihad, provided me with an excellent itinerary of things I was able to do and sure knows how to provide superior customer value. Also the Jacuzzi is my favorite thing at this property. I will highly recommend that you visit this hotel anytime you are in Puerto Rico.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Robert, Jihan is definately a great Team Member. I am sure that she will be thrilled when she sees your review. The brand new jacuzzi has been a huge hit with our guests, we are delighted that you enjoyed it. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"excellent location --next to beach"

4
18/05/2017

Room was spacious and well maintained, very clean with a kitchenette.The kitchenette has a large fridge , sink , countertops, and lots of storage but no stove.There is cutlery and dishes for two. Coffee and tea are available 24 hours and a very good breakfast is included.Hotel has all amenities one requires. With a little updating it could easily go from 3 stars to 4 stars. Location is ideal, near beach ,CVS and Walgreens which have food marts included. Freshmart supermarket is about 3 minutes walk away. This store includes prepared foods as well as organic selections. TAxis are waiting outside to take you wherever you want to go. Hotels in this area are near the airport and there is a person available who directs you to a taxi , giving you a slip which contains the hotel name you are going to as well as the price which is about 20 us dollars for this hotel. This hotel is almost on the beach -- just about a minute to walk there. The Stella Maris is right on the beach in front of Best Western but beach is visible in between. You can hear the waves coming to shore from your balcony.

"Plus plus plus"

4
17/05/2017

Oh my god! Better than expected. My room was just what I needed after a week with my family. Great location, walking distance to everything. Great restaurants, Spas, and the beach is around the corner. The hotel provides a cabana boy that will place your chair at the beach and will provide cold water included. U will only have to rent umbrellas for 10 if u really need to. I didn't find hairdryer in room, called and voila! Right there. The staff is super friendly, and very service oriented. Will definitely go back. Thanks! Btw... they also have bikes that u can borrow and the buffet breakfast was great.

"Best Hotel"

5
17/05/2017

We came in early for a cruise. The hotel very clean and great breakfast. The hotel must have remodeled last year. Our room had a balcony over looking the ocean. We couldn't asked for more and even wanted to stay longer.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Wilma, Thank you for staying with us and taking the time to post a review. We did remodel the rooms and pool area at the end of last year. Ropa Vieja, our new vibrant Cuban & Puerto Rican Cuisine Restaurant, just opened two weeks ago. It has gotten rave reviews from the press, locals and our guests. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Stay in San Juan, Puerto Rico"

4
16/05/2017

Our stay in San Juan was very pleasant. The Best Western Plus Condado is very well located, near the beach and with a good neighbourhood. There are some good places and restaurants to make a meal and the prices are not so high.

"Pictures can be deceiving"

1
10/05/2017

Small rooms and hallways. But beautiful jacuzzi. Good location. Hotel rooms look old. Long wait for check in. They were nice but it just wasn't enough after a long flight and u want to get settled in.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Patricia, Thank you for staying with us and taking the time to provide feedback. I wish we could have spoken during your stay at the property as I am sure we could have turned your stay into a positive one. I would love to know more about your time with us. Please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay!"

5
10/05/2017

Very clean rooms! The staff was so kind and helpful. They provided great advice for tourist attractions and restaurants. The breakfast was also very delicious and tasty. Very close to the beach which was a great plus!

"Great management, service, and location!"

5
09/05/2017

We have stayed at many hotels in the san juan area. This is the best price you will find for a large room with free breakfast and free parking in the condado(hot spot) area. Jorge, the manager and his staff(Vimeo) took special care of me as I surprised my wife with mimosas and birthday cake in our room. They made sure all my things were in order and really saved the day. We had a 700sq ft suite with full kitchen and large fridge. We had a small issue with the AC but it was fixed within the hour. The were very attentive. If you are looking for a great hotel on a budget this is where you need to stay!

"Quick stay, close to beach"

4
09/05/2017

Great hotel, decent price, close to the beach. We have stayed here on two of our visits to PR and have been satisfied each time. It is close to shopping, restaurants and bars. Close enough to Old San Juan. close to Airport.

"Good hotel at a moderate price"

4
07/05/2017

We stayed three nights before our Disney Cruise and found this hotel to perfectly meet our needs on a budget. Hotel is close to many shops and restaurants. CVS and Walgreens are right outside for any last minute travel items you forgot. The hotel front desk staff were friendly with many great recommendations for tours and places to eat. Right on the city bus line so for 75 cents you can get to Old San Juan in about 15 minutes. They are a block off of the beach but have their own spot where you can get complimentary chairs and towels. Just as the desk and they will tell you where to go.They also gave our daughter a free bucket and shovel to use on the beach. The beds were very comfortable, as were the pillows. Nice large clean room with two queen beds, microwave, fridge and safe. Nice walk in shower and soft towels. The hotel pool is small but adequate. Large nice hot tub. Breakfast is huge and good variety of hot and cold foods. Options included oatmeal, pancakes, bacon, sausage, eggs, cold cereal, yogurt, fruit, and much more. We loved our stay and would stay there again. Taxi's on site to take you to the cruise terminal, cost about $15.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. As you mention, our location is great just steps from shops, the beach and restaurants. Ropa Vieja, a vibrant Cuban & Puerto Rican cuisine restaurant just opened on property last week. It has been receiving wonderful reviews from the press, locals and hotel guests. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"I want to go back!!!!"

5
04/05/2017

I give an overall of a 100% to this hotel. Everything was clean, friendly staff and great bed to sleep. I had a bad experience with another hotel and Best Western Condado Plus saved my trip, my sleep, and my entire vacation. Thank you again for choosing the best staff. Their smile made my day every morning.

"Our Birthday"

5
04/05/2017

Excellent hotel, gorgeous both inside and out! Comfortable beds and modern interior. The staff has been excellent especially the General Manager. Thank you so much for making my Birthday the best ever!!!

"Ask for an interior room!!"

4
04/05/2017

Excellent value, amenities, proximity to everything you need (beach, great food, shopping, convenience store) and very helpful staff. Good-looking remodelled rooms (one of the towers, so far), but you gotta ask for an interior room, because you'll think the cars and people outside are actually with you in the room.

"Only hotel I stay at in Puerto Rico"

4
03/05/2017

The location is just ideal right on Condado with all the restaurants with a variety of choices. The Cuban Restaurant is my Favorite so far. It is also one of the safest location to be in Puerto Rico. The Hotel includes breakfast with a wide spread. The lobby is very nice and the rooms are clean and comfortable.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Anna!! Thank you for making us your hotel in Puerto Rico!! It is always a pleasure to have you stay with us. We look forward to your next visit. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good deal on an excellent location"

5
02/05/2017

Our stay included breakfast which is a nice little american spread. The lobby is very nice and the rooms are clean, though the view/balcony isn't necessarily the "top of the line". I didn't spend much time in the room so this wasn't a big deal to me, as the location is truly Excellent - really in the heart of everything on the strip. I'd stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lark, Thank you for staying with us. Our property is walking distance from the beach, shops, restaurants and nightlife. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Awesome Stay in San Juan"

5
27/04/2017

Helpful staff modern rooms great breakfast close to shopping beaches and close to Old San Juan. Bus's run on both side of motel. Taxi service out front. Can get to air port easily. Parking is less then $20.00 a night. What more could one ask for?

"Value in Puerto Rico"

4
26/04/2017

Great place to stay if you are looking for value / a Walgreens with attached store across the street made getting supplies convenient - we stepped off property (to avoid taxi drivers) and used Uber any where we wanted to go - beach is 2 blocks up the street - it is a nice property at half the price of other hotels in Condado - we rented a car to drive to El Yunque rainforest and snorkeling in Fajarfo and used the attached parking lot which was convenient - Enterprise has a car rental lot in walking distance on Ashford Ave - we will use this same hotel next time we come

"A quiet hotel!"

5
26/04/2017

Not like many hotels you can hear noise from next rooms, the hotel is quiet. The room is clean and Ee like the shower room. CVS and Walgreens are nearby. Walking out of the main entrance you can see the beach.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Amys, Thank you for staying with us and for the great review!! We are thrilled that you enjoyed the showers in our newly remodeled rooms. We have also remodeled the pool area and added a jacuzzi. Ropa Vieja, a vibrant Cuban & Puerto Rican Cuisine restaurant will open on property on Sunday. We are very excited about all these improvements that we know our guests will love. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"overall great for price and very friendly staff"

4
25/04/2017

we stayed here because our cruise was delayed. I emailed Henry - the mgr. with my questions and concerns. He coordinated with Gonzalo - the tour/concierge for the hotel. Everyone there was wonderful! the staff is professional and friendly. the showers were perfect pressure and temp. beds were comfy. the location is perfect because close to air and cruise port. breakfast is included and is good - hot and cold items. it is not right on beach - that is 1 block away. the water there is rough but you can relax in the chairs. there are a ton of restaurants in area! we checked things out and also got great recommendations from staff. The toiletries are AWESOME - BATH AND BODY WORKS - sooo great!! there is a small pool and hot tub. the bar was closed so not sure how that is. we would happily return for a pre- or post - cruise stay!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Chris, It was a pleasure to be of assistance. Our staff takes a lot of pride in delivering top notch service, thank you for highlighting their efforts. Our full service, vibrant Puerto Rican & Cuban cuisine restaurant, Ropa Vieja, opens this Sunday with a full service bar. A Nestle Toll House Café will open in three months were the bar used to be. We look forward to your next visit!! For our best rates, please contact me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Son's Destination Wedding!"

3
25/04/2017

Overall the location is good. The hotel staff was great. Only one thing was missing and that was communication about when should my room get cleaned. That only happen one say out of my 5 day stay. That could have been better.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Congratulations on the wedding!! We are delighted that you enjoyed our location and service provided by our staff. I will personally discuss your review with our housekeeping staff. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Hotel in Puerto Rico"

5
20/04/2017

This may actually be the best hotel in the world. We have now been here 4 times. (Myself 2). This hotel is a fine tuned instrument. Each member of the staff is so in tune with each other and the guests that they resonate with perfect harmony. Señor Henry Neumann is the musician that strums this guitar and deserves the greatest applause. But every musician must have the most finely made strings unto which Rosa Desauden's strings resonate with a heavenly sound. And, of course, how could these strings play without the hardest work of the fret board where the notes are formed. Señorita Alexandra is the hardest working front desk staff I have ever heard. And if not to bold deserves a raise, for that is the frets job to bridge the notes in between their melody. The inner workings of this instrument have many more parts and I apologize for not knowing all your names, yet please know that your hard work is noticed and we are completely in awe of your song. Bravo Condado Best Western, BRAVO! If you cannot tell by my paragraph above, I am more than delighted with this hotel and will never stay in any other from now on anytime I'm in Puerto Rico. I only hope that this hotel chain sees this post and rewards everyone one of you. For a hotel is only as strong as the workers who operate it. And, you (staff) are the best in the business. Thank you for all the service you have given us.

"Great location and Great staff...."

5
15/04/2017

The location is great...it is across the street from couple of drug stores (CVS) that would have everything you could need. We booked a partial ocean view room because we were there for 6 days. When we arrived our room was not ready so they moved us to full ocean view room/suite which was Prefect! The breakfast is decent but it can get busy and difficult to find a table if its high season. Overall.... the location is good....room was very clean and the staff is Wonderful! We would go back....

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for the wonderful review!! We always do our best to accommodate guest prior to the 3pm check in time. Thanking for recognizing the service provided by our staff. For our best rates please contact me directly at [email protected] or 787-648--8834. Siempre a la orden, Henry Neumann General Manager

"Good value for money"

5
14/04/2017

Good value for money. Clean and comfortable rooms, decent breakfast, great location near the beach, excellent friendly and helpful staff. Right across the street are two major drugstores that carry food, beach products and lots of other handy stuff. I would happily stay there again.

"Excellent staff and ... location, location, location"

5
13/04/2017

We had a cruise booked for Sunday, and, travelling from Israel, we decided to "adjust" at least 3-4 days before the cruise. We had a loooong flight ahead of us -- Tel-Aviv-New York (12 hours) and then NY-SJ (4 hours). Took into consideration weather related delays flying through NY at this time of the year. And... we are on a budget. And found out that San Juan is quite expensive, mainly because of the "resort" fee, but we, living a mere 10 min drive from a beautiful Mediterranean beach, were not interested in a resort. After a lot of researching (here and on Cruise Critic) and calculating the taxes involved, BW Condado was the best value for money hotel for us. I've booked it 9 months before the cruise, and when I've noticed a drop in price, Mr. Neumann, the GM, was kind enough to quickly adjust our rate to the lower price. I'm also always on the look out for an included b'fast. Mother taught me never to leave the house on an empty stomach... And, of course, free wifi is a must now in every hotel. So BW Condado ticked all the boxes for me, and my expectations were exceeded. On arrival, we had Heriberto to take very good care of us. Got a renovated room on floor 6, with a balcony, in the Northern Tower. We enjoyed the balcony very much, people watching after a long day of touring. We slept with the door open (hate ac), and the city noise from the street didn't bother us. The room was kept immaculate and we appreciated the high quality toiletries provided. The b'fast was as good as expected, and set us for the day. Kenidia explained graciously how to use the bus to OSJ, and tried to find us as many quarters as possible. We used the local bus daily, very convenient and cheap. Others at the reception and the b'fast area were always smiling and helpful, but didn't got their names. As said in the title, the location was awesome. We ate on Ashford Av. every evening, and enjoyed the atmosphere. Made late minute shopping at CVS. We thoroughly enjoyed our 4 days stay at BW Condado, and will gladly recommend it in travel forums.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Daniela, It was a pleasure to be of assistance. I am glad that you enjoyed the stay and that Kenidia and Heriberto positively impacted your time with us. Thank you for recommending us. I hope you enjoyed the cruise!! Siempre a la orden, Henry Neumann General Manager

"Adequate but not for me"

3
12/04/2017

I did not realize this was a Best Western. It was advertised as a remodeled new hotel in Condado, the Condado Palm Inn and Suites Hotel. The hotel caters to a budget vacation crowd. We stayed one night and were not assigned a suite. The room assigned was no frills but clean. The hotel's location is 1 block from the beach, across from CVS which is convenient. We were told the area is safe to walk around. The hotel lobby looked like it had been remodeled and the staff was nice and accommodating. The complimentary breakfast was good. The room we had faced the street which was noisy if you are a light sleeper and the room had a musty odor. The shower in the bathroom seemed to be unfinished, it did not have a ledge or provision to contain the water which was weird. Consequently water ended up all over the bathroom floor when showering.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. Our hotel takes pride in offering excellent service and providing great value. We are located very close to wonderful 4 and 5 stars hotels like the Vanderbilt and La Concha, but we do not consider them part of our competitive set as stays in these hotels cost hundreds of dollars more than staying with us. Enjoy wonderful service, excellent location and a great room during your next stay with us. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice clean hotel decent free breakfast/ rough beach "

4
11/04/2017

If you are looking to book this beach hoping to save money on a oceanfront resort you will be disappointed. The beach nearby condado- is very close, but VERY rough and I've been all over the place, wouldn't let my kids swim in it. Why? There are so many other beaches nearby. If you rent a car this hotel is awesome. Get out see the island. But it's still close if you get hungry or just wanna go for a walk. I never felt unsafe. Big rooms, kinda bleak, but large. Breakfast is good and so is pool area. Stayed 3 nights after a cruise.

"Loved the Ocean!"

4
10/04/2017

When we arrived at the hotel, the lobby is beautiful and inviting. Outside, there is much construction going on in the city. Our rooms weren't ready so the hotel stored our bags as we explored the city for lunch and the city's flavor. The weather was wonderful and the walking wasn't bad just a little challenging because of all of the construction which equals progress. Once our room was ready, we were alerted by text and returned to the hotel. We were checked in and given keys. Our room was big, updated, clean, gorgeous bathroom and Juliette balcony overlooking the pool and hot tub. The morning breakfast was crowded but I guess because it was a hi with most guess. No big surprise there but convenient and included in the price. the hotel is 1 block from the ocean where you can rent chairs and umbrella for the day for cheap. An amazing view ang fun in the sun. Anything and everything you can want ir need is within a 1 to 2 block walk from the hotel. Both Walgreens and CVS are across the street from the hotel and they both sell alcohol! If there was anything negative about the experience I would have to say that we experienced the loss of power in the hotel on our 3rd day there and gad to use the stairs (7th fl) when leaving out. By the time we returned to the hotel later that day, it had been corrected. Overall, a good choice and we would return here.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank for providing feedback. Your feedback is greatly appreciated as we are always looking for ways to improve guest satisfaction. We are happy to inform that the municipality of San Juan has finished the sidewalk construction. We have an electric generator to power all of the rooms and public areas, the entire property. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice location and value"

5
10/04/2017

I looked at a lot of hotels in San Juan before visiting. I had never been to PR, and I didn't know anyone to give me tips on where to stay, so I was especially glad to find Condado Palm. They have parking in the rear of the hotel for a daily fee, but everything else is pretty close. To be honest, I regret renting the car, since everything was so close. One of the nicest things is that the hotel is known by the tour groups, and most will offer to pick you up right from the hotel (sometimes for a fee). I picked up the car to drive to the hotel, but never once used it. The hotel was in good shape, even with the construction next door. In my experience, renovations or nearby construction tends to bring out the bugs and mice, but I didn't see a single one at Condado. The breakfast was good, too. A lot of hotels in this class will offer cold cereal, coffee, and a muffin. But this breakfast had scrambled eggs, a waffle machine, muffins, breads, juices, and I think it had meat, too. I would go back to Condado Palms when I return to PR.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Nick, Thank you for the great review!! As you mention, our central location places you within walking distance of the beach, shops, restaurants and casinos. During this month, we will be inaugurating Ropa Vieja, our vibrant Cuban & Puerto Rican Cuisine Restaurant. The daily complimentary breakfast is great time and money saver for all of our guests. We look forward to your next visit. For our best rates please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Condado"

4
10/04/2017

Great location, friendly and helpful staff, a block from beach, lots of restaurants close by, a pharmacy across the street, parking, comfortable and clean rooms, good wifi, exercise room and business center with available computers for your needs are adequate.

"Great Place, Great Location"

5
28/11/2016

Me and my girlfriend stayed here on a mini vacation.(Nov. 13-16th) I read all the great reviews and we decided to give it a shot. Check in was at 3, but when we got there the room was not ready. For the inconvenience, the girl at the front desk(extremely nice, though her name escapes me), gave us our suite at the rate of $109 for the first night. Our room was on the 16th floor, with a great view. Nice size balcony, plenty of room. Great feeling of privacy because there was only 2 other rooms on our floor. Great breakfast buffet. The beach is about a block away, and Walgreens and CVS are right outside the hotel. Dining, shopping, and gambling are all within walking distance. My only complaint is the pool, wish it was bigger and deeper. But the beach is right there, so it's no big deal. I highly recommend this place, when we come back we will definitely stay here!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Thomas!! Thank you for staying with us!! Glad you enjoyed the views and additional space provided by our Ocean View Suites!! We are inaugurating our new 12 person Jacuzzi by the pool this week. It will be a great amenity, we are sure it will complement our location, closeness to be the beach, complimentary breakfast and excellent service. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Noise and sink leaking"

1
27/11/2016

We stayed in room 602 and had construction noise right above us. We had checked in at 2am. The construction noise directly above us started early and by 9 am it was unbearable. The sink had a major issue with any water running directly from the pipe below onto the floor. And soaking items on the shelf. We were only there for 1 night and when explaining this at checkout, the only comment was thank you we will notify maintenance. No apology at all.... We will never stay there again.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Jacqueline, I would like to apologize for the situation which you encountered during you stay. I assure you that this is not the norm. I wish we could have discussed your stay before your departure. If I can be of assistance, please let me know. I can reached directly at 787-648-8834 or [email protected] Siempre a la orden, Henry Neumann General Manager

"Quite adequate"

3
26/11/2016

The staff was excellent helpful with directions. My phone was not working at all in my room so they let me make a call from the desk free of charge to the United States. The room was a good size and both queen beds were very comfortable. The showers were hot however my bathroom was not one of the ones renovated yet. The hotel's undergoing renovations there was some noise during the day and some Street noise at night but overall I got a good night's sleep. This location is great close to the beach and lots of restaurants around. CVS and Walgreens right across the street so if you forget anything that's quite convenient. I was impressed with the breakfast it was excellent. I would have given four stars except for the dated room Furnishings and bathroom

"Great Location"

4
23/11/2016

Even though they are in renovation and expansion mode the staff's efficiency and great attitude made up for it. Located 1 street from the beach, great restaurants and casinos makes it perfect for enjoying the whole day without having to get into a taxi. Pool could be bigger and maybe will be when the expansion is completed. Can't wait to go there again. We also liked their breakfast buffet.

"Nice but quirky"

4
23/11/2016

The hotel is only about a block or two from the beach, has nice, large rooms, is priced reasonably, and is generally a nice place to stay. But...we had room 901, and it has a full length window in the bathroom - with NO window covering! It was really cumbersome trying to avoid the window and the large mirror opposite the window. We had arrived early, and the rooms were not ready yet. So the staff kindly stored our luggage while we went to the beach and got something to eat. We came back at 3:00 PM when the rooms should have been ready. As we walked up to the front door of the hotel, we noticed our luggage on a cart outside, waiting for a taxi to take them to the airport! The staff thought it was funny; we were glad we got back when we did to save our luggage from going to the airport while we were checking in for a few days stay! The window ledge leaked with the rain that was falling. If you are willing to accept the quirks, it's really a nice place to stay.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Rosalies, Thank you for the review. We will work to fix the quirks mentioned in your review. Our staff is always looking for ways to enhance guest satisfaction and make every stay perfect. Thank you for staying with us. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Perfect location in a perfect place"

5
22/11/2016

I liked everything about this hotel. The linen and mattress were excellent. The staff was helpful with directions and ideas of places to see. Many restaurants in the area. The beach was easy to walk, and I loved watching the surfers and playing in the waves. Good breakfast. I've stayed here before, and it is always my first pick.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Sue!! Thank you for making us your hotel of choice in Puerto Rico!! it is always a pleasure to have you stay with us. Glad you enjoyed the service provided by our staff, our Daily Complimentary Breakfast, and our central location close to the beach. We look forward to your next visit!! For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Adequate hotel"

3
20/11/2016

We stayed at the BW Condado for 4 nights post a round trip cruise from San Juan . The check in time is at 3 pm and since our ship arrived 6 am, we arrived at the hotel around 10 ish and got the room around 2:30 pm which is understandable. We hang out around the hotel, explored the area around the hotel while waited for the room. The reception and common areas are clean and modern. Internet is available throughout and more over they have three workstation and printer as well. Our room was in the 8th floor in the north tower, partial ocean view as the parking building of the Marriott blocking the view, I believe rooms on floors 10+ won't have this issue. The room itself was very spacious with the living area separated from the bedroom. Room kept clean by housekeeping. There were also two TVs one in bedroom and the other in the living room. There was a small pantry with microwave , coffee maker and fridge, I only used the fridge. We picked this hotel because of its proximity to beach and center location in Condado , we were very disappointed with the beach as its open ocean and very rough for swimming,and this is not a hotel faults but just a watch out for future travelers. The hotels provides an area with lounges and towels on the beach , around 5 minutes walk from the hotel itself. The breakfast in the hotel is ok, the usual fare of boiled or scrambled eggs,pancakes, cereals , yogurts and fresh fruits. However there are a lot of breakfast options around the hotel that can be explored for reasonable prices as well. The swimming pool in the hotel was small and a construction was going on on parts of its, we haven't used it during our stay as we ended up going to the public beach next to the Hilton Plaza. Overall the location was centralized and the room was comfortable.

"Officially my hotel in PR"

5
17/11/2016

Simply perfect! Just couple steps from the beach, actually you never stop see the water if you walk down the street from the hotel, only takes two minutes or less. They are renewing the rooms, try to book a new suite, it is amazing, full time ocean view, yes, at that moment up from the balcony you realize what close you are from the beach. Don't forget you are on Ashford Avenue, so party calls you, enjoy nightlife. If you like local presence, great food, few drinks, Salsa, Rumba, party, you have to go to La Placita de Santurce, 10 minutes walking distance, this is a MUST DO. Back to the hotel, enjoy that large bed in the separate bedroom, huge bathroom, take a shower, take another look to the beach now with the moon mirroring just in front of you. Breakfast time, included with your booking, basically you have all you need to start the day. I can continue talking about Condado Palm and PR, just come visit, make a reservation, give yourself the opportunity to enjoy it, not leaving yet and you will be thinking on the next trip back to PR. I had the chance to meet Kenidia at the front desk, she is wonderful, thanks to her, I'm pretty sure the rest of the team is great too. Congratulations and thanks to the Manager, great work. Again, officially my Hotel in PR.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
It is an honor to be your hotel in Puerto Rico!! Thank you for trusting us during all your visits to our island!! i am glad that you enjoyed our service, closeness to the beach and neighborhood. We are finishing a two million dollar revamping project to our property. I am sure that you will love the results. We are always looking for ways to enhance your stay and add value to it. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden,

"Remodeling."

3
16/11/2016

Not a very clean room. It was obvious by pieces of cement laying in the tub. Apparently, no one does a walk through before rooms are occupied. Lot's of remodeling noise. Toilet stopped flushing 3X. They're lucky that I gave them 3 points. I debated.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Mike, Thank you for staying with us and taking time to review the stay. I can assure you that your situation was an isolated one. I wish I could have spoken with you while on property. We are currently upgrading the product for your future enjoyment. This project to upgrade our room product will concluded shortly. We already have many upgraded rooms. If you have any questions or in order to get an upgraded room, please feel free to contact me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Decent hotel"

3
13/11/2016

Hotel was decent and affordable. Staff were very friendly and helpful!! The hotel has a very good continental breakfast....lots of options available and one of the best continental breakfasts I've seen in my travels! I may have given this hotel a 4 if they weren't having so much trouble with their elevators on first day of our visit! Staff were apologetic and helped people get from floor to floor. Once we finally got our luggage to room, we took the stairs until the elevator got fixed. The situation was fixed by second day of our stay.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the property!! The Daily Complimentary breakfast is a great added value to our guests. I am glad to hear you found the staff to be friendly and helpful. I apologize for the elevator. We did have one elevator out for two days. The part that needed to be replaced was not available in Puerto Rico, we had to wait for it to fly in. This is typical situation. I thank you for the review. For our best rates, feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Enjoyed Our Stay"

4
12/11/2016

We stayed here prior to embarking on a cruise. Located close to the beach and surrounded by bars and restaurants we were happy with the location. The front office staff were efficient, friendly and helpful with our few enquiries about the local area. Our room, although a bit old, was large, clean and functional, housekeeping did a very good job. The bed was comfortable and the room was quiet. The included breakfast was sufficient. There are 2 supermarkets opposite the hotel, and there were always taxis waiting out front. The hotel wi - fi was very good and reliable. We would stay again when we next go to San Juan.

"Great Customer Service"

5
09/11/2016

I booked this hotel over the phone. They granted the trip advisor discount since I couldnt finish my booking due to internet and data issues. Room was booked 4 hours before the checkin, I was traveling to PR back from a business trip and wanted to spend the night with the fam. For our surprise the room included breakfast which was really good. A lot of variety and everything fresh. Room was clean, partial view to the ocean with a small balcony.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Gerardo!! Thank you for staying with us!! I am thrilled to hear that you enjoyed our service and facilities. Our daily complimentary breakfast has become a huge hit with our guests. It is a great added value. We look forward to your next visit!! For our best rates, please feel free to contact me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"It's an ok hotel"

3
06/11/2016

I stayed at this hotel for a weekend attending several business meetings. They are in the process of remodeling some areas of the hotel. My room's bathroom had been remodeled although the carpeting seems old. Dust was an issue. My room was very dusty apparently from construction. Parts of the floor needed moping and it just felt very dusty with construction type of dust. Saturday morning woke up to banging from workers very early. It's not a bad hotel. It's just details. Hosts and other personnel were very nice. I had issues with the food offered during the business meeting (ham sandwiches, don't eat pork) and they were very kind and got be something to snack. Location is great as its right there is Condado close to the beach, bars, restaurants... everything.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Jose, Thank you for staying with us. I am glad that you enjoyed our service, location and new bathrooms. I will personally discuss your comments with our Housekeeping Director and Food & Beverage Staff. Thank you for the review. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"anniversary celebration"

3
03/11/2016

this hotel is very conveniently situated. the front desk people were very friendly and helpful.The free breakfast was just ok. we stayed in a oceanfront suite. except for the bathroom, the room was very nice. bathroom was small and dated, showing signs of wear. however functional. housekeeping services were not the best. made bed and left towels, that's about all. however the room we stayed in was definitely worth the reasonable rate we paid, and would stay again.

"New Friends at Best Western Plus..."

5
02/11/2016

We were looking for a hotel that was near the cruise port and found this hotel that had reasonable prices. We knew when we called that the friendly staff was going to take good care of us. The room was ready for us when we got off the plane and it was big and clean.The balcony was fun with a "peek-a boo" view of the ocean. Loved visiting the beach -- you were able to walk there. If you needed to go any farther they always had a taxi out front.It was also nice to have a good breakfast at the hotel...it was included. The local restaurants that were recommended by the front desk staff were excellent. Try some new dishes . They all welcomed us back after the cruise and even remembered it was our 30th wedding anniversary....We will visit them again. .

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Katmat!! I am glad that you enjoyed the anniversary trip with us. Our service and central location has made us a favorite amongst visitors to our beautiful island. Welcome to the Condado Palm Family. We hope to see you soon. For our best rate, feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very Good place to stay"

5
02/11/2016

Great location in Condado, walking distance to great restaurants and many other amenities. People are fantastic and hope once done with renovations it comes out great. I recommend this hotel, less than a block from the beach.

"The right priced hotel in an excellent neighborhood "

4
01/11/2016

Not the Ritz Carlton but not their outrageous prices either! Perfect for a business trip or a family vacation. Centrally located near restaurants, shops and the beach a block away. The rooms may be a little old fashioned but they have everything a traveler should need. Very friendly staff to help you around if needed. A great bar for younger crowds on the ground floor. Reception staff very welcoming and accommodating. Breakfast is served from 6:00 am on with a large spread of dishes and drinks. I highly recommend this hotel !

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Pippin!! I am glad that you enjoyed the service provided by our staff as well as our central location!! Condado is the best part of San Juan. Many restaurants, the beach, stores, and nightlife. Thank you for recommending our property. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"It's just okay."

3
01/11/2016

I have heard stories about other places, so when we arrived, I found the lobby clean and inviting with pleasant staff. We were definitely early and they were only able to take our bags without indication as to when our room would be ready. There seemed to be no system in place to prioritize rooms. I recommend packing a day bag so you can enjoy the beach or pool. The suite was large with a full view of the ocean (and the vacant building on the waterfront). However, the rooms are dated, certainly nothing special. The kitchen had minimal dishes although we were not looking to cook, a microwave, and a full fridge. the bed was a little uncomfortable for my liking. Also, the thermostat is in Celsius, so be familiar if you want to make adjustments. We were too rushed for breakfast, but it looked good as we passed thru the next morning. As others have stated, the location is convenient, but I wonder if it gets nicer as you move down the street.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Mark, Thank you for the stay and subsequent review. Our location and friendly staff has made us a favorite amongst leisure and business travelers. Its great too see repeat guests, every time they trust us and book with us. We are investing two million dollars into our property. This invest will upgrade our facilities. I am sure that you will be pleasantly surprised during your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Everything was good!"

4
31/10/2016

Everything was good, the staff, the location, the breakfast and it has a complete gym. I went to Culebra and they kept me my bag during 3 days. I recommend this hotel. Nice people at the front desk, I will come back

"Condado Palms Best Western"

5
28/10/2016

Hotel is great with fantastic views and an extraordinary staff! Always smiling and very helpful!Had a wonderful stay. Looking forward to the next time. Rooms very clean and roomy. Very centrally located near a number of great restaurants as well as stores and souvenir shops.

"SAN Juan PR"

5
23/10/2016

Great place to stay, rate is reasonable. Airport security s few minutes ride and fare rate. Close to beach; free beach chair. Pool on site. and close to the down town area. Great staff, view from room, free breakfast. Clean, great AC ??.. you won't regret it. In the heart of downtown you can walk to everywhere. Also great tours Availabile, see front desk.

"we would come back"

5
22/10/2016

hotel has 2 towers, we stayed in the newly renovated north tower, the south tower is still under renovation.. the room was awesome (king suite) very clean. small pool, but we didnt come for the pool. the ocean is one block away or you take the bus down the street to a calm beach before the bridge. the staff was friendly. the free breakfast was just ok. i would rather see scrambled or fried eggs vs hard boiled eggs. this hotel is in a very convenient area to food and shopping and bus routes

"Comfortable and friendly "

5
17/10/2016

Hotel had everything I needed. Small pool, beach down the block and access to a strip of restaurants and great views! Breakfast was okay-complimentary so I can't expect too much. Very clean room/lobby! 20 min bus ride to Old San Juan!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Cynthia, Thank you for staying with us!! I am glad that you enjoyed the stay. We look forward to your next visit. For our best rates contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Sufficient enough "

3
16/10/2016

Our family of four stayed for three nights before cruising out of San Juan. The bathroom has been redone and looks good but the AC! If it was off you were cooking, but when it was on, not only did it sound like a jet taking off, but we had to chip the ice off the poor person sleeping beside it... my husband! He took one for the team. The breakfast was suspect. We went at different times yet still usually out of many items or maybe they were never there. Staff was fabulous and you can't beat the location. Bus is right outside, as is the beach and many good restaurants. All in all sufficient for our needs.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Laura, I thank you for staying with us and taking the time to provide feedback. I will share your comments with our staff in order to correct the situations mentioned. Our goal is to make every stay perfect. If I can be of assistance, please feel free to contact me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Week long stay...would come back!"

4
15/10/2016

My husband and I stayed here back in August for our honeymoon. Staff was extremely helpful. Check in was fast and easy...nice young lady at the front desk, can't remember her name right now, but she had pretty dark curly hair. Gonzalo helped us book several outings including a private tour guide named Jonathan, who was amazing! I would highly, HIGHLY RECOMMEND him! He guided us through El Yunque, several caves tours around the island, and even took us off the beaten path with just a small request. Prices for private guides are a little steep, but definitely worth every penny! We stayed in a suite, which was beachfront. Although the beach is literally steps away, I wouldn't say it was beachfront. Breakfast was pretty good, but if you get tired of 'hotel breakfast' there are several restaurants/cafes that are sure to satisfy your cravings. Walgreens and CVS are close by. There is a bus stop across the street, which was very helpful when we went exploring to Old San Juan for souvenirs. The hotel itself was comfortable. Pool is very small... but who goes to the pool when the beach is literally steps away! Reasonably priced for the location. The only reason I'm not giving it 5 stars is because the hotel itself could use some updates. I would definitely return just for the location, excellent staff, and price!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Alexis!! I am glad that you enjoyed our location, service and the value that you received during the stay. We are currently doing upgrades to the property through a 2 million investment. I am sure that you will be wowed during your next stay!! For our best rates contact me directly at [email protected] or 787-648-8834. Siempre a la orden!! Henry Neumann General Manager

"Solid no frills"

4
14/10/2016

No frills. Close to the beach, solid breakfast (I mean it's not fancy but it makes the job done). Clean rooms. Pool is ok. Little but functional gym. It's not "La Concha" sure, but it's half the price (and beyond).

"Good Location for the money"

4
13/10/2016

The hotel had a good location near the beach without having high beachfront prices. I had a car and it was easy to drive to and parking was convienient, just out the back door. The bus stop for San Juan was right across the streed and a short walk away for the return.

"Vacation"

5
13/10/2016

The staff, room size, location, amenities, and the breakfast were excellent! I would like to thank Carlos the from desk supervisor, Ramon, Francibett, Alexander, and the entire breakfast crew for making our stay a very enjoyable one. The hotel bicycles are complimentary for two hours. The only lows were the pool needs to be cleaned more often due to the sand and the chamber maid would forget to restock simple necessities like Kleenex and toilet paper. One day she even left a roll of the trash liners. I would not hesitate to stay there again and would highly recommend this property to anyone. Thanks to the entire staff.

"Best Hotel in condado "

5
09/10/2016

Steps away from the beach. Conveniently located close to everything. The complimentary breakfast was the best and has a big variety of foods to eat. The staff is the best there is. It has a safe , microwave and small fridge in the room. I will def be staying here every time I visit Puerto Rico.

"Contact manager for best rate"

5
08/10/2016

Our family stayed 7 days in the north tower. There are 2 separate buildings/towers but the north tower rooms are all suites with king bed, pull out couch, full size frig, microwave, kitchenette & dining room. Very spacious. Pros: Condado location, very central, safe area 1 block from beach Great restaurants were steps away Spacious north tour suite Full kitchen meant we could buy frozen dinners at CVS & microwave them Full size frig meant we could keep restaurant leftovers Excellent hot breakfast w/ many tables for seating Free bike rental We had a nice view of ocean from north tower room We got a discounted rate by contacting manager via email to make reservations Concierge desk to book tours to El Yunque, bioluminescence kayak tours, etc Balcony Cons: North tower suites were a little dated but the size of room outweighed this issue Tiny pool on the property was usually occupied LOUD urban & construction noise. Car horns, Jack hammers, etc ******* Would we stay there again! Absolutely! Great value!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Carrie, I am glad that you enjoyed the stay with us. The complimentary breakfast is a great added value that our guests have enjoyed. The bike program has been a big hit with our guests as well. Definitely, feel free to contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"REALLY noisy"

1
07/10/2016

For a hotel that charges obscene pricing, laying in a bed that is more uncomfortable than my college futon, while listening to construction all day is unacceptable. This is NOT relaxing. Listening to the rubble being poured down the chute to the ground below every five minutes is infuriating for how much they charge. They didn't even give me a heads up at the front desk when I checked in. Crappy hotel.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Jennay, Thank you for staying with us. I wish we could have spoken during your stay with us. I am sure we could have turned your stay around and made you feel happy about your time with us. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent stay before and after a cruise"

5
04/10/2016

This hotel stay was such a pleasant surprise! We were given a recently-remodeled suite on the 17th floor - very spacious and beautiful ocean views. We used the complimentary bicycles and took a bicycle ride along the ocean. The beach was a quick one-block walk with use of beach chairs provided. The breakfast was quite plentiful with a good variety of hot and cold foods. We felt especially cared for by Carlos who was quick to help us with information - I accidentally left my tennis shoes during our 2 night stay before a cruise, and when we returned for a one-night stay before our flight out the next day, Carlos brought my shoes out for me that they had held for my return. Alexandria also was a great help - as we had to leave for the airport before the breakfast would be served, Alexandria went to the kitchen and provided us with yogurt and fruit that we could put in our room's refrigerator for the next morning. We even found the Walgreen's across the street to be very handy for some emergency needs. This was an excellent stay for the price.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Our central location in the heart of Condado and proximity to the cruise ship terminals has made us a favorite amongst Pre and Post cruise travelers. I am glad that you enjoyed the complimentary breakfast as well as the beach and bike programs. Alexandra and Carlos are great team members, they will be recognized and rewarded your their attentions with you. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great value."

4
03/10/2016

I really liked this hotel, it had a great value and the amenities were awesome. The staff was very helpful and polite. The only thing that tarnished my impression of the hotel was the very aggresive taxi driver that was outside of the hotel. The taxi driver ordered me to move two blocks down the street when the bellboy asked me if I needed a taxi and told him I was waiting for an Uber car. His interaction led to an argument with said taxi driver, and even though he doesn't work for the hotel I was wondering why do they allowed them on their property if they are going to yell at their costumer. The argument left a bad taste in my mouth.

"Good Condado Hotel"

4
30/09/2016

The hotel is a little older but the staff, location, and amenities make up for it. Would recommend. This will be the first hotel I look to book next time I fly into Puerto Rico, Condado area. Very reasonably priced.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Juan Carlos, Thank you for staying with us. We are current investing 2 million dollars in upgrades to our property. I am sure you will enjoy them during your next visit!! I am glad that you enjoyed service and location. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"great experience at the BW Plus Condado Pslm & Suites"

5
29/09/2016

our experience at the BW Plus Condado Palm Inn and Suites in San Juan PR was a very positive one ! great staff , the location by the ocean and close to restaurants , shops , old san juan and clubs makes it the perfect place to stay ! will be back soon , I highly recommend the BW PLUS CONDADO PALM INN & SUITES in San Juan , Puerto Rico

"Great location and price"

3
29/09/2016

In the heart of Condado is the Best Western. So close to the beach and all the shops and restaurants of Condado. The price of the hotel was very reasonable especially for where it is. The price fills up the hotel, so book early even week days. It is an average Best Western, towels and linens weren't the best, towels were partially stained. The building was showing its age a bit. The view was great and the pool looked nice although we did not use it. The breakfast that was included we passed on as well. Both the pool and the breakfast were overtaken by the masses which made it less appealing.

"Sept 2016"

2
28/09/2016

Staff was very nice. Arrived for one night stay prior to cruise. Hotel was not what we expected. Paid $198 for 1 night, 2 people. Room was very small and very outdated. Could use some major renovations. Breakfast was not good. Would not recommend this hotel.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for the feedback. We are investing 2 million dollars in upgrades for our room product. I am sure that if you give us another opportunity our service and room product will impress you. For our best rates you can reach me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent place to stay"

5
28/09/2016

Perfect for Business travelers needing a nice location, well equipped, fair rate, walking distance to restaurants, Walgreens & touristic zone. Close enough to Old San Juan and Condado main restaurants. Not fun for kids or families unless you just stay to sleep having other plans for the day.

"great view"

5
28/09/2016

The room we had was a clean and a large suite. The room was quite and the view from the deck was great of the ocean and the busy street below. The deck had 2 chairs and table on it. This trip was a 2 night stay before a cruise.

"MUY BUENA ATENCION -PERO VIEJO el hotel"

3
26/09/2016

La atencion del personal excelente the staff excellence la ubicación del hotel es excelente,locaton is excellent the hotel is very old and needs urgent renovation parking is too expensive parking there are others in the area cheapest

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Good Morning Elizabeth, Thank you for staying with us. I am glad to announce that we are investing 2 million dollars in upgrading our rooms. We are constantly looking for ways to enhance the satisfaction of all our guests. I am glad that you enjoyed the service provided by our staff. For our best rates, please contact me directly at [email protected] or 787-648-8834. We look forward to your next stay. Siempre a la orden, Henry Neumann General Manager

"Great Experience"

5
25/09/2016

Great location. Friendly and helpful staff. Good rates, Good breakfast, Nice pool, Full bar, Clean well appointed rooms. Close to local transportation. Overall, a good value. I would stay here again on my next visit to Puerto Rico.

"work stay"

3
19/09/2016

Location was nice, lots of shops and places to eat. I went for business so I did not get to enjoy any of that. Rooms were OK, but room not appropriate for business travel, very noisy all day and nigth in front tof street and walgreens that had trucks delivering merchandise at early AM hours (3:00 am). desk small and in front of the huge AC console.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Moraima, Thank you for staying with us and for providing feedback. We are pleased to announce that we will investing two million dollars in our room product to address your concerns. We also feature 33 suites, which larger and perfect for the business traveler. Please contact me before your next visit and I will provide a complimentary upgrade to a suite. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Honeymoon Week in Puerto Rico"

5
17/09/2016

The Best Western Condado Palm Inn and Suites was a perfectly centralize location to spend a week in Puerto Rico. The customer service was great with no faults. For those that only need the basic amenities, this hotel is the place to go. They offer complimentary chairs and towels on the beach and umbrellas are only $10. Taxi service is readily available at all times. Breakfast was delicious every morning. I'd stay there again and recommend it to everyone staying in. The condado bay area.

"Vacation in San Juan"

3
10/09/2016

A bit overpriced I would say. But overall not too bad of a choice. First time in Puerto Rico. Absolutely hate the fact that VERY FEW hotels offer free parking. This is something i am not used to. Otherwise, the room was not too bad tho some repair is needed.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us during your first visit to Puerto Rico. We are very excited to announce the revamping of our guest rooms. This 1.2 million dollar investment will impact positively our bathrooms and closet areas. We are always looking for ways to enhance guest satisfaction and add value to every stay. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great value and location"

4
09/09/2016

When looking for a hotel I was torn between going with the Marriott Stellaris or this place. Usually when traveling I really prefer 4 star hotels or higher. With that said this hotel was a pleasant surprise. My family and I stayed in the king suite with partial ocean view. The partial ocean view was actually very nice and the balcony was large! The room was also very spacious! It honestly could have fit the king bed in the bedroom as well as two double beds in the living area and they could have just removed the pull out couch. the pull out couch was not comfortable at all. I could feel the springs in it and it was very hard to sleep through the night. The king suite had a dining table, a kitchen with a microwave and refrigerator and sink. The bathroom had a separate door from the toilet and shower than the vanity which was great for privacy when several people were getting dressed for the day. The complimentary breakfast was great! I enjoyed the selection of food! I'm vegetarian and they had many items for me. My cousins loved the potatoes, I enjoyed the eggs, the toast was delicious with the jelly they provide. They provide many other things too. We liked that the pool was open 24 hours with the exception of one hour for cleaning. They also have a kids pool which is nice for people with small children. They have a beach club which provides chairs and towels. Would be nice if umbrella was also included in the beach club but it wasn't over priced for the rental either, just 10.00 for the entire day. The staff was very friendly, the hotel always looked very clean, and the checkin and checkout process was very quick. Would stay again if back in the area.

"decent hotel in center Condado"

3
08/09/2016

We stayed at this hotel from July 23 to July 30, 2016. The hotel is located in the center of Condado – a noisy place with busy traffic. There is a bus stop at both corners of Condado ave. The hotel's lobby looks nice. The pool is small. The gym is adequate; however, there is a radio in the ceiling that plays 24/7 with no way to turn it off, even if you are alone and don't want to listen. There are towels and drinking water available in the gym. The breakfast area is huge, with enough room for everyone to eat. The front desk can give you towels for the pool and beach. The pool has a convenient shower. Some distance from the beach, beach lounge chairs are available for visitors of the hotel if you show your room key. There are also umbrellas for rent, but it is hard to find shade on the beach regardless. The water temperature in the ocean was warmer than the air. We stayed in room 1104. At check in, we asked for a quiet room. The front desk agent told us that this room is across from the elevator but the elevator is quiet. The elevator itself was quiet but the people who used the elevator were loud, regardless of the time of the night. They screamed and laughed very loudly, especially some children coming in after midnight. My advice is to definitely avoid any rooms near the elevator. The room has a balcony. The furniture in the room is old, cracked, and overused. The bathroom looks like a cheap motel, except that a cheap motel costs much less per night. The walls have old, cracked paint, with dim lighting and a small mirror. The bathroom tub is slippery; no bathtub mats are provided. The beds are good. The housekeeping service is good everywhere. We checked into this room on Saturday. On Tuesday, the hotel started remodeling room 1105, which shares an adjoining wall with room 1104. The walls have no sound insulation and it felt like everything was being done in our room. We had a terrible time with this remodeling. There were all kind of noises like knocking, saws cutting, squeaking, grinding, and the roar of a motorcycle, all day long. We were glad that our stay ended on Saturday and we were ready to move to another hotel. We didn't complain because they could have offered to relocate us, but relocation is usually inconvenient. We could only escape this noise by going away for the entire day. The weather was hot and humid and to stay outside for a long time was not much fun. The price per night is the same with these noises and without. Breakfast had an outstanding service. The front desk provided excellent service, ready to help us with any problem. The tour corner agents Ms. Natalia and Mr. Angel helped us with orientation in the city and with finding different places. At check out, guest service agent Ms. Alexandra asked us how it was, and after our explanation about our terrible experience, Ms. Alexandra gave as service discount that reduced our aggravation. In all, if we were to go back to the same area, we would stay at this hotel again with all of the nice services and wonderful location. Also, we may recommend this hotel to our friends, keeping in mind our experiences.

"Best buy for your buck!"

5
08/09/2016

This hotel is very clean, the staff are very helpful and always have a smile on their faces. The location of the hotel puts you in the middle of everything, including two blocks from the beach. The free breakfast was also a plus, it helped us save and have more money to enjoy our vacation. We will definitely be returning to this hotel.

"Lobby does not match Guest Room Experience"

3
06/09/2016

Lobby cleanliness/appearance and Staff were great, very attentive and approachable. Solved any issues we had. Lobby design and layout was great and clean. Main Guest Room Issue was cleanliness and A/C. Found a Chicken Bone in the Bathroom floor on the first night and the Guest Room entry carpet had traffic stain. The A/C vent location is very close to the bed so it will hit you on your face or on your back all night. We placed a small towel with a chair in front of the AC to deviate the air flow to be able to sleep. The AC is also a little tricky to set the Temperature, it seemed to reset back to a very cold setting regardless of what temperature setting we wanted. We had 2 rooms and both had the same AC issue. Bathroom handles and shower valve seemed old and hard to set water temperature bc of how old they were. Tub/Shower/Lavatory seemed old and many attempts to repair walls/caulking/paint shows. Location of the hotel 2 block away from the beach, surrounded by all kinds of restaurants, night life, close to the airport and pharmacy, seem to make all of these issues not as important. Be careful with your step inside an out of the hotel, it has several ramps and slippery surfaces in the exterior and interior common areas and a steep slope entry to the hotel, something to consider if traveling with eldery persons.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Maria Carolina, Thank you for staying with us and taking the time to review our property. I am glad that you enjoyed our lobby and the service provided by our staff. I will discuss your review with our Director of Housekeeping & Engineering in order to correct these situations immediately. I can assure you that you situation was an isolated one. Please give us another chance in the future. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Clean Needs Updating!"

2
05/09/2016

So I checked in on August 26th. I just stayed a night before my cruise. Lobby is beautiful updated however you step off the elevator and your in circa 1980) (dissapointed) and the suite we were upgraded too felt the same. The area surrounding the hotel is aged a lot of vacant stores/ properties ( hard economic times I guess) (Just a FYI FOR YOU NIT PICKERS). Homeless everywhere on the side walks. There is construction going on downstairs at some restaurant next to the hotel and a strong urine odor outside the property. Breakfast was ok. The staff was helpful friendly and attentive. The idea of the key cards activating your access to your floor when you step on the elevator is great. The area has restaurants in walking distance and souvenir shops, starbucks. Cvs & Walgreens are right across the street (convenient). The neighborhood seems to come alive at night with people frequenting the restaurants. But I'm just disappointed with my choice. The pictures are deceiving the place is outdated and our room smelled moldy stuffy.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. I am glad that you enjoyed the service provided by our staff. We are pleased to announce that a Cuban & Puerto Rican Cuisine Restaurant will be opening on property. This restaurant will serve breakfast, lunch and dinner while also delivering food to our rooms. I will personally share your comments with our staff. I appreciate them. If I can be of additional assistance, please let me know. I can be reached at [email protected] or 787-648=8834. Siempre a la orden, Henry Neumann General Manager

"Great stay!!"

5
04/09/2016

This place was amazing!! Nice clean suite, nice staff & a beautiful city view. Dispite some of the iffy reviews I read about this place, we thought it was great. Very convenient location. Two pharmacies across the street, many restaurants within walking distance. Beach about a block away. Beautiful!! Very pleased with our stay!!! Would stay again and highly recommend.

"Meh. Not really a "resort." Good location."

3
01/09/2016

Although billed as an urban resort, the amenities here are fairly anemic. The pool is very small, although open 24 hrs. Parking is guest-paid, which is a drag. The breakfast is so-so, with terrible coffee. The bathrooms weren't as clean as you'd probably expect. However, the bed was comfy and the location was really superb. We also liked the free bike "rental" and the business center where we could print our tickets for free.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Marlena, Thank you for the staying with us and taking the time to provide feedback. I will personally share your comments with our staff as we are always looking to exceed the expectations of our guests. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Fantastic Stay!"

5
31/08/2016

Had a fantastic time staying at this hotel, traveled from Australia and had a great time! The staff at check in and check out were very helpful and friendly. The room was very clean and tidy and parking was easy. Loved being so close to everything! My partner and I had a great time,the pool was nice and the buffet breakfast was great. Will definitely stay again. Highly recommend the hotel <3

"Great Last Minute Pick"

4
30/08/2016

Had to book a hotel at the last minute and am so glad I chose this one. Location great, near restaurants, shops, casino and beach. Nice pool that was cleaned daily. Breakfast buffet also lovely, kept well stocked and clean. Room clean with fridge and microwave. Staff excellent; pleasant, friendly and helpful. Would absolutely stay here again.

"Saved the Day"

4
30/08/2016

We were going to stay at a bed and breakfast up the block, but they messed up our reservation and this hotel saved our vacation. This place is a great value in a great part of Condado. Right by the beach, next to a Starbucks. Walking distance from the best spots in Condado. The staff was very helpful and kind. Clean rooms. Breakfast isn't great but there are plenty of places to eat nearby. Not a luxury hotel, but it gets the job done.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Lala, I am glad that we were able to save your vacation. As you mention, we are located in the heart of Condado just steps from restaurants, shops, nightlife, and the beach. Thank you for letting us assist you. We look forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"7 Days in Paradise"

4
29/08/2016

The breakfast was a perfect way to kick start our day. The rooms were nice and the staff were very friendly. The pool provided a nice swim in the afternoon. Overall everything was great and I will definitely be staying at this hotel again.

"We had an awesome time!"

4
28/08/2016

Me and my boyfriend stayed the weekend and our room was pretty nice and well accommodated. It had everything you need for a 3 day stay! Beach and restaurants very close by. Most definitelya will visit again!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Jammie, It's great to hear that you enjoyed the trip with your boyfriend. Our location, closed to the beach, restaurants, casinos and nightlife, has made us a very popular hotel amongst couples and family travelers. For our best rates, please contact me directly at [email protected] or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Perfect location to explore San Juan"

4
28/08/2016

I really enjoyed this hotel....I had an ocean facing suite, this is the only way to go if staying here. The room was large and the AC was perfect. It was awesome waking up with a beautiful view of the Beach from the balcony each day. The breakfast was perfect, with hot and cold choices...the pool was smallish but refreshing after a long walk in Condado. The staff are all very professional and friendly. There are a lot of changes going on in Condado, for the good, and can't wait to come back and stay here again..Thanks to all the employees at BW Palm for a great experience.....

"Accountant"

4
26/08/2016

The hotel is excellent for business trip. The beach is nearby. It has a good location. This close to many places to eat and walk. It also has the Old San Juan to minutes for sightseeing. Excellent breakfast and the tranquility.

"Great value on Condado"

4
24/08/2016

I stayed for 6 nights on a recent work/leisure trip to San Juan. It's very convenient for walking to the many shops and restaurants on Condado and close enough to the highway to not get stuck in the tourist traffic every evening. My room was older but very clean and had its own microwave and mini fridge. It also had a programmable thermostat so I could set the AC to get the room to a nice temperature when I arrived each evening. The parking lot is just behind the hotel but can get very full on weekend nights with the club/restaurant traffic. Breakfast is free but limited so I ate at a few places nearby. While not directly on the beach, there is public access 2 blocks away. Overall a great value!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Travel Cat, Our mission is to provide great value to all of our guests through impeccable service, excellent location and complimentary amenities like to Beach Club, Breakfast and Bike Program. Thank you for the visit and subsequent review. We look forward to your next stay with us. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great "

4
21/08/2016

Great location and great room it can do for minor upgrades but other than that it was perfect. Staff was so nice and friendly. We stayed on the 7th floor and had the partial ocean view which was great you get a great view. When I come back I will be staying here again :)

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Jessica!! Thank you for staying with us and taking the time to review our property. Our staff takes a lot of pride in making every stay a memorable one. Please reach out to me before your next visit. I can be reach at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great precruise and postcruise accommodations!"

4
19/08/2016

We stayed here before and after our family reunion cruise with 10 family members. The hotel is clean, affordable and located in a good area. There are nice restaurants close by. If you need last minute provisions, both CVS and Walgreens are across the street. I suggest you request a room on an upper floor. There is noise from the street late at night. I highly recommend this Best Western!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
I am glad you enjoyed the family reunion. Thank you for making us a part of this special occasion. Due to our central location, our property has become very popular with cruise ship travelers. We look forward to your next visit. For our best rates, please contact me directly at 787-648-8834 or [email protected] Siempre a la orden, Henry Neumann General Manager

"Great location"

5
16/08/2016

Great location, one block from beach, across CVS, safe area to walk around, plenty of restaurants. You can borrow free bikes, fun ride to old San Juan. Buses around the corner to go anywhere ( old SJ, Isla Verde, airport...), make sure you have coins, they don't take bills. Good wifi, breakfast, decent size room. Great for the price.

"Bestwestern review"

4
16/08/2016

Over all stay and Best western was good. Breakfast service was nice, location is excellent. Walgreens and CVS pharmacy just across the street. Beach is just one Block away. North tower has rooms facing ocean. Getting to Old San Jaun was easy from hotel.

"Great hotel and costumer service."

5
15/08/2016

I stay at Best western 6 nights and the manager Carlos A. Camacho was a super person, he went and upgrade my room at no charge. He went above his duty to make my stay super. The room was fantastic. The location was closed to every place you can think to visit, even the old San Juan is like 10 Minutes. The breakfast was super good, and you can't beat that is free too. The employee were super nice and helpful. I used to live in Ponce and decide to stay in El Condado and don't regret it staying in The Best western.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Michael!! Carlos is a great member of our team. I will personally recognize him and thank him for the attention provided to you. Our Complimentary Breakfast adds great value to your stay with us. We look forward to your next visit with us. For our best rates, please feel free to contact me directly at [email protected]condadopalm or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good location and comfortable rooms"

4
11/08/2016

The hotel is well located, near the beach and some nice restaurants. It is close to some of the main attractions in San Juan, such as El Morro, Fuerte San Cristobal and Old San Juan. The hotel is nice, clean and the rooms are quite comfortable. Breakfast can be improved, but it's ok. Be aware, that the hotel does not have a shuttle service to the airport.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Mario!! Thank you for staying with us!! Our location places you in the heart of Condado, San Juan's main Tourist District, steps from the beach, restaurants, shops, and nightlife while providing a quiet and comfortable environment. We would love to have you visit again. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"bussines"

4
11/08/2016

The hotel is nice and very well located. The staffs are amazing! the only thing is the bathroom need an updated. If you are going for vacation you are in the place, because you are going to find restaurants and amenities.

"Outstanding experience"

5
11/08/2016

My family and I stayed here for 6 days. We loved it, the pool is open 24 hours, the rooms were clean, a bot breakfast with many choices the location is awesome. 1 block from the beach and steps away from restaurants, shopping, casinos, starbucks, next to a 24 hour walgreens and cvs. I will be returning with my family the next time we visit PR.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Carol Ann!! Glad to hear you and the family loved the stay!! Our location, service and complimentary breakfast provide the best value in town for our guests. Did you get to use our Beach Club? We look forward to your next visit!! Please feel free to contact me directly for our best rates. i can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Perfect location "

3
07/08/2016

This hotel is perfectly situated at the Ashford Avenue. Right across Wallgreens and CVS farmacy. Rooms are nice spacious and clean. Staff is friendly and helpful. In my room I had a sliding toilet door instead of a regular door. Very inconvenient as it can't be locked. To top things off: there was this little cockroach in the room. I killed it nasty bug.

"Condado Palm Inn"

3
03/08/2016

Very affordable stay right in the mix of Condado, Puerto Rico. Accessible to fine dining and night life and high end shopping. The room is nice itself, but the bathroom is very tiny and need some attention to detail or better quality control when maintenance upgrades are done. Bathroom sink pipers are exposed and faucet was loose, paint splatters noticed on the tub.Air Conditioning was not very strong. But for the value of price and location, I guess there has to be a sacrifice here and there.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Demetrio, Thank you for staying with us. I will personally talk with our Director of Engineering about your observations. We are constantly looking for ways to enhance our guest experience and add value to the stay of our guests. For our best prices be sure to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pleasant Hotel"

4
02/08/2016

Hotel very clean, very convenient location to beach and shopping. Hotel breakfast was good. Staff and Manager Carlos very professional and made out stay great!!!! Hotel Manager Carlos went above and beyond to make our 30th Anniversary something to remember.!!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Doreen, Happy Anniversary!! Thank you for staying with us. Carlos is a great Team Member, he will be recognized and rewarded for his attention with you. Come visit us next year for your 31st!! For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Well hotel"

4
01/08/2016

I came from long trip to my Island but arrived to late and decided this hotel , good price centrical best area Exclusive. First room nice for me just for couple hours, a/c very cold , bed and pillows excellent, for the price very good deal. Behind a pharmacy and lot of restaurants and hotels for Salsa nights! Hope enjoy in my charm Puerto Rico! The hotel include breakfast but i didnt try. Dont have parking.

"Excellent Location"

5
31/07/2016

Great location in Condado, just one block away from the beach and convenient stores. The front desk staff was very friendly and I was able to check in earlier than I expected. The room was clean and comfortable, it looks like they were recently renovated. The complementary breakfast was definitely a plus, great selection. I would stay here again in my next visit.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Christian, Thank you for making us your hotel in San Juan. Our location, service and value have been the main reasons why guests decide to come back for multiple stays. I am glad that you enjoyed the stay. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next stay!! Siempre a la orden, Henry Neumann General Manager

"Location, location, location "

4
31/07/2016

The pros: The best part about this hotel is the location. It is down the block from condado beach on a main strip where restaurants, bars, and stores are so everything is within walking distance. They serve breakfast daily which suits its purpose. Nothing to rave about but saves money esp for families. ALL Staff was helpful and courteous and premises were kept clean. We are a family of 4 (with teens) and we stayed in a king suite with a full size sofa bed and a twin size blow up mattress with partial ocean view. We stayed 10 days and it was comfortable and roomy. The cons: pool was on the smaller side. The hotel is an older hotel so there are some areas (hallways, parking area, misc) that can be remodeled. I would come back.

"Very Good Hotel"

4
28/07/2016

excellent location, many many near amenities, super room comfort, huge breakfast. Pool kind of small, but good. Attention very good and facilities. The internet worked so good from the room. Across the street was the beautiful beach.

"Best Western plus"

5
27/07/2016

Wanted to surprise my husband for his birthday so I thought of Puerto Rico I saw the reviews for the Western and I was on the fence I'm so happy that I chose the hote..l five star baby...booked a Suite on the 9 th floor..very beautiful. I reached out to Henry the manager and he convinced me to book with him.. Henry thank you so much . Yes the bathroom is small but the shower is awesome..the plumbing is state of the art..the sink very modern.. So what if the bathroom is small? My hubby 6 4 and he had no problems...he loved it..yes if you know what you're doing you can make love in the bathroom... Location, location location..Walgreens across the street n CVS at end of building...bus stop about 1 minute or less from hotel to ride the bus .75 cents..pick up free shuttle in Old San Juan... Beach 1 minute walk or less..awesome... Henry thanks again.. Breakfast buffet was great especially the oatmeal...not a oatmeal fan but they cooked it in such a way I became addicted

Henry N, Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Tanya, It was a pleasure meeting you during the stay. I am glad that you choose to stay with us and enjoy the visit. Let me see if I can pry to chef's recipe for the oatmeal and send it to you. If I can be of assistance in the future, please do not hesitate and contact me!! I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Do Over!"

3
25/07/2016

This review is an update to my original. When I received my room on arrival July 23, 2016 I new I wouldn't be able to stay in it. As It reeked of mildew. I immediately complained and heard nothing back. I checked again yesterday and was told to recheck this morning. I then encountered Kenidia who was at the front desk. And just like that new room within 2 hours. She was fabulously courteous. What a saviour for this hotel.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Goofymumma, Thank you for staying with us!! I am glad that Kenidia was able to assist you. I will personally discuss your review with our Front Desk and Housekeeping Staff in order to ensure your future satisfaction. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Perfect Hotel"

5
25/07/2016

Best Western Plus is a nice hotel, perfect location and good service. I really recommend everyone to stay there. The hotel is very clean, good breakfast and good service. I'm sure will stay there again and I invites you to stay there also.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Trevorr, Thank you for staying with us and recommending our hotel!! You look forward to your next visit. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann

"Excellent Breakfast"

5
25/07/2016

This location has the most helpful staff, and coffee is wonderful. Location is great and is close to Walgreens and CVS and major fake Puerto Rican Cuisines. Also, crime free area and close to the beach.

"Comfortable, Friendly, Great Location"

5
24/07/2016

I had another great stay at this Best Western location. The staff was very welcoming and friendly. The staff at this location is very familiar with the Condado area and can be very helpful when it comes to places to visit for those who are new to the lovely island of Puerto Rico. The check in process was very quick. I walked into a very clean room. The only downside I had was how cold the room was when I walked in. Other than that, everything was clean from the bed to the sink area and bathroom. The balcony I had offered a lovely view. This property also has a great location. Almost everything is within walking distance. From food to toiletries (walgreens & cvs) to the beautiful beach. I will be staying here again!

"Mini vacation."

4
24/07/2016

I treated myself and my cousin, her husband and 10 yr old child to a mini vacation for a 4 night stay. The location was important, as was parking and a pool. Free breakfast saved us about $180 dollars for the four days we were there. Hot coffee and tea was available 24 hrs a day and the pool was open 24 hrs also. My guests used the gym and were delighted with it. There are lots of restaurants within walking distance as well as high end stores. I am not a casino person and neither are my cousins but we did enjoy the elegant lobbies of the Vanderbilt, Marriott and La Concha Hotels.

"Centrally located"

4
23/07/2016

Our room was basic but comfortable and clean. Staff were kind and helpful. Great breakfast with many choices. Nice gym. Good for a younger crowd since it is close to nice clubs, the beach and restaurants.

"Towels & Toilet paper included?!?!?"

3
22/07/2016

We finished up our honeymoon at the Best Western Plus Condado, which included 4 nights. Pros: Centrally located near beach, food and 2 drug stores incase you forgot something. Free Continental breakfast to conserve $$ to spend on a taxi ($15 each way to old San Juan). Located near Condado Lagoon, good place to spend the day, go swimming, or paddle boarding. Elevator works. The housekeeping leaves their supply closet open every morning, so you can get more towels, or toilet paper and not have to wait for more that aren't coming. Plenty of tissues left in bathroom. The balcony spacious with 2 chairs and a table to watch traffic that isn't moving due to construction. There was a naked old lady every morning on her bacony of an adjacent hotel with nothing but her bra and diapor watching traffic, that's free of charge in Puerto Rico. Cons: small bathroom is small. Sink is not level, slants toward you. No plug for the tub, so I used a wet wash cloth. Bed is extremely hard. We ran out of toilet paper twice, how a 1/2 roll was going to last us 4 days I have no idea. Only allowed 2 towels at a time, we repeatedly asked front desk for more towels that never came. Ran out of clean towels at pool all 4 days. Housekeeping didn't vacuum any time, nor would they replace our coffee cups.

"Excellent Value and Location"

4
22/07/2016

The hotel staff was extremely nice and accommodating, one block from the beach, no onsite restaurant (just a bar) but restaurants and shops all within close walking distance, breakfast was ok but not much of a variety of items, pool area was small but nice, rooms were quiet at night. Would definitely stay there again.

"Best Staff Ever"

3
22/07/2016

I would stay here again because the staff is GREAT.. However the floors/ rooms could use a little work because they smell stale. Everything would could possible want is centered around the location of this hotel so the location is perfect.

"Great place to stay"

5
21/07/2016

They say don't judge a book by its cover and this is so true. Although the hotel doesn't look like much from the outside the inside is a different story. Staff were friendly and helpful. Free breakfast (bonus) and although they do offer a variety of food it is the same everyday but considering it was included and was free who am I to complain? The rooms were spacious and clean. I had a terrace that overlooked the pool. City view not much to look at but the fact that I was able to go outside without leaving the room was a great feeling (I had small kids with me) the pool although pretty small was clean. Located to lots of convenient places to eat and a CVS. the beach is located right down the block (less than 2 min away. Everything is all within walking distance which was great since I don't drive. Would definitely stay here again.

"Great hotel option in Condado"

5
20/07/2016

Great Location - just blocks from a beautiful beach and tons of great dining options. It is on a lively street, so the front rooms are a little noisy - but it was happy Puerto Rican noise. The hotel staff was excellent, always friendly and helpful. They watched out bags while we went sight seeing before and after checking in and out. Complimentary breakfast was plentiful and varied, and was served in a spacious breakfast room. No hot tub, oh well.

"Great location and quality for the money"

4
19/07/2016

The hotel is located next to a Walgreens, two blocks from the beach and about two mile from downtown San Juan. The area is quiet with some bars within walking distance. Walking on the beach near the hotel is not easy as many high end hotels are located directly on the beach and have blocked off some of the sandy areas.

"Beautiful"

5
19/07/2016

My vacation was great! Staff was amazing. Next time i travel to Puerto Rico i will stay here again for sure. You will enjoy the breakfast as well. Right across the street is a walgreens a block ago is a

"Spacious and clean"

4
16/07/2016

We got the oceanfront suite,has a living room with a pullout sofa , small dining room table and the master bedroom The balcony look over the ocean. The fitness room is small but very clean. The pool is under the sun all day on the beach is only a block away. They also give free bicycles to ride around town. Breakfast was a good , eggs ,ham cereals,yogurt fruit,juice and coffee.

"Gem by the sea...."

5
16/07/2016

Overall the hotel is great and in a great location. Room was clean and housekeeping knew what they were doing. I never stay at hotels when traveling to the island because I have a house but decided to stay this time and did not regret my decision. If your are looking for a hotel in a great area and caring staff then this is the hotel for you.....

"Surprisingly nice!!!"

4
13/07/2016

I booked this hotel at the last minute because of the price, location and the positive reviews and I'm happy to say that it lived up to them. It was very clean, accessible to everything you could need, very friendly and helpful staff, a hearty bfast buffet and a 1 minute walk to the beach. My only complaint is that the bathroom was very tiny. Overall a great stay!

"Good Value, Excellent Hi Speed Internet"

4
13/07/2016

Overall, we had a pleasant stay here. There were a couple of minor issues, but nothing that interfered with the enjoyment of our stay. When we reported we thought we left our safe open and for no one to service our room, they quickly put a do not disturb sign on our door and complied with our request. We really appreciated this. Very diligent and honest staff who take pride in their jobs.

"Very good location and price"

4
12/07/2016

I stayed in the south tower with my husband for two nights. Positives: The hotel is nearby several dining places, as well as stores. The complimentary breakfast is very good and our room was very clean. The decoration was pleasant. The hotel has a pool for adults, a pool for kids, computer stations and printers and a fitness room. The check in process was quick and simple, the employees were very friendly and corteous. Negatives: Our room was on the west side. In this side you can hear all the noises in the street which will not allow for a good sleep since in the Condado area, there is traffic and people all the time. The building is a little old and it shows in the defects of the ceiling and some walls. The bathtub showed a little wear. Rooms in the west side are noisy, the east side will have a view of the parking lot but maybe there will be less noise. North side in north tower may provide sea view.

"Great Service "

5
11/07/2016

We had a great stay ! The hotel staff was awesome, very friendly and accommodating. My fiancé has diabetes and our refrigerator was not working they sent maintenance right away. We had to move roo.s due to the electric outlet not working. They moved our stuff for us to a different room. We attended happy hour and the bar tender Pablo Budet was great. He offered to remake our drinks with no hesitation. He even entertained my fiancé with his knowledge of sports. Very warm personality. We will return again.

"Capital City Bonanza"

5
11/07/2016

Stayed in BW for 5 nights on a combination soccer trip and sight seeing journey. For the money you couldn't really ask for more. Me and my 2 kids had a suite on the 18th floor, which had a king sized bed and a queen sleep sofa, and the room was quite large, had a small kitchen and nice sized sitting area for eating. The hotel itself is one block from beach, and amenities include: free breakfast ( excellent), pool, and exercise room.The staff was very accommodating and bottom line folks, you cant do much better than this hotel when you add up the location, price and amenities. I highly recommend.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Kelticwarrior, Thank you for staying with us and taking the time to review the property. As you mention, our great service, proximity to the beach and complimentary breakfast make us an excellent value to our guests. Thank you for recommending us. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good for the price"

3
10/07/2016

We got a suite to separate us from our toddler. There is an open entrance between the living room and bedroom, so the suite was kind of pointless. However, our Partial Ocean View suite might have been an upgrade, since it was facing the ocean; the only obstructions were building since the hotel is a block from the beach. The pool is small but there is a relatively large kiddie pool. It was mostly clean; the tub needed to be resurfaced so it look nasty, but it wasn't really dirty. The toilet tank was leaking when we got there but it was quickly resolved. All in all, it was worth the money; The Marriott across the street right on the beach would have been nicer but it was 2.5x the price. Seemed they were understaffed at times. Almost everyone but the housekeeping staff spoke both English and Spanish, but obviously it helps if you know Spanish on the island. There are a many restaurants to choose from in walking distance and a Starbucks around the corner. The front desk staff recommended a few places to eat in the area (Orozco) and 20 minutes away (Kiosks in Piñones) and we went to them a few times. The hotel has no parking, but there is parking right behind the hotel with direct access for $16/day.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. I have shared your review with our staff as is shows some areas of opportunity. Our goal is to exceed your expectations. We will continue to work hard in order to do so. If there is anything that I may assist you with, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Staff make us felt like family"

4
05/07/2016

We arrived in our car and the staff quickly helped us with our luggage. The check in process was very fast. The front desk personnel were always very friendly with a smile on their faces. The whole weekend was great and we felt like everybody treated us like family.

"Courtesy, prompt service and reliability are their hallmarks."

4
04/07/2016

The manager was most helpful before we went there via emails. The staff were some of the best I've met in hotels anywhere! Courtesy and prompt service are their hallmarks. We really enjoyed our stay there; for the most part. Even the bar staff was exceptional in their service and advice.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you very much for staying with us and taking the time to review the stay. It was a pleasure to be of assistance. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"So-so at best, and they lie to you about taxes, fees, and tariffs when you book with them"

1
04/07/2016

The suite was comfortable, though awkwardly laid out; we used both packets of regular coffee, didn't use the decaf, so for some reason housekeeping replaced the regular coffee, and added two more packages of decaf. My biggest complaint is that I was lied to outright when making the reservation, confirming 3 separate times in the conversation that the total for the 3-night stay was inclusive of all taxes, fees, and tariffs. Three times I was assured that the rate and total they quoted me at the time I made the reservation was complete--in total. Then, sure enough, upon viewing the receipt that they sent me at 4 a.m. the day of check out, there were $30 in additional charges added as a 'tariff,' solidifying their reputation to me as liars.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Batz, I would like to review your reservation with us. Please feel free to contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Great budget hotel"

5
03/07/2016

My boyfriend and I stayed for four nights at this hotel. We could not have asked for a bit of a better location. Our hotel room was clean and spacious. We loved having a mini fridge and microwave in our room. Happy hour at the bar was wonderful. We took advantage of the beach club and use chairs and towels at condado beach. The staff was very friendly and attentive. We did not have any issues with bugs or leaking showers as the previous reviewer had mentioned. It was the perfect place to fit in our budget. Would recommend to friends.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Ashleigh, I am glad you had a perfect stay with us. Thank you for taking the time to review the stay. The Beach Club has been very positively received by our guests, it has become very popular. Thank you for recommending our property to your friends. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Horrible l"

2
01/07/2016

This is a low budget hotel. Our shower was broken and leaked all over the bathroom floor. There was mold in our closet. Our balcony door did not close completely and we found three huge roaches in our room. I would not recommend this hotel. Pay more and stay at a better place.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Reesa, Thank you for staying with us. I can assure that your situation was an isolated one. We have a year round extermination program with Terminix in order to ensure the quality of our rooms to our guests. I will personally discuss your stay with our Director of Engineering. If there is anything that I may assist you with, please let me know. Thank you, Henry E Neumann General Manager

"Service above all and beyond."

5
01/07/2016

From the front desk personnel, maid, to the lady at breakfast time, all you receive is service beyond their duties. Hotel is located near restaurants, drugstores and beach is across the street. The hotel offers a complete hot and cold breakfast which satisfy your appetite. Excellent experience.

"Great value, great location"

5
27/06/2016

Our suite was immaculately cleaned every day. Bed was comfy, pull out not so much. Breakfast was great, we really enjoyed it. Pool is small, but plenty of loungers. You can't beat the location. You can walk everywhere. Would definitely stay here again

"Pre Cruise Stay"

3
23/06/2016

Stayed at the Best Western Plus Condado Palm for one night before our cruise. We chose to stay here because it is a block from the beach and about 10 minutes from the cruise terminal. Old San Juan is just a short cab or bus ride away. The front desk staff- although busy - was pleasant and accommodating. While not a luxury hotel- it certainly met our needs .The lobby is big and bright- with a nice tropical fish tank in it.The room was big and clean. The shower in the bathroom showed small signs of age or wear- but it was not awful. Breakfast was included and consisted of hot items like scrambled eggs and bacon and as well as cereal, yogurt , fruit, etc. There is a Walgreens and a CVS right across the street. All in all the hotel was a good value.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and reviewing the property. We have been getting a lot of Pre and Post cruise guests. When taking a cruise from San Juan you should definitely take an extra day or two in town in order to explore Old San Juan, The Rainforest, Bio Bay and other attractions. For our best rates please contact me directly at [email protected] or 787-648--834. Siempre a la orden, Henry Neumann General Manager

"very nice hotel, good service super friendly staff"

5
23/06/2016

YES and very nice hotel, good service super friendly staff only downside breakfast not quite full too light. household clean room every day and very clean and comfortable bed. hotel bien situé à coter de restaurant et magasin

"Amazing Anniversary Stay and Wonderful Staff"

5
22/06/2016

First I was hesitating in booking this hotel for our anniversary but I decided to go ahead and do it. I made the right choice and we enjoyed every minute of our stay here. From amazing staff to the tasty breakfast that we had every morning. We were greeted with a warm smile by Anthony of the front desk. Since we were on our anniversary he upgraded us to a suite and that made our stay even better. Short walk from the beach and a lot of restaurants to dine in. Definitely coming back in a future trip to this hotel and would recommend.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Bianca!! Congratulations and Happy Anniversary!! Anthony is an excellent team member, it is great to hear that he provide a complimentary room upgrade for your celebration. We will be looking forward to your next visit. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Wonderful Experience"

5
21/06/2016

I had an awful experience with a vacation rental the day I arrived in PR. I called Best Western and spoke to Jihan. Briefly explained my situation, she was very sweet, gave me prices and I let her know I would call back after asking the property manager (at the vacation rental) to give me my money back. After a couple of hours of frustration and absurd negotiation she agreed. I immediately called Jihan, she told me she had actually put a room on hold for when I called back and gave me even better rates. To my surprise, when I checked in, I was informed that my parking was taken care of. My original stay was for 7 nights, I ended up extending my trip a couple more days. I did not want to leave. Everyone on their staff was very attentive and courteous. I will definitely be going back.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Suzzette, Thank you for staying with us. Jihan is a great team member, she will be recognized for attention to you. Unfortunately, we have been receiving many guests that have encountered issues with vacation rentals. We thank you for trusting professionals in the hospitality industry. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Memorial day vacation"

5
20/06/2016

Very nice!! I will stay there again and again. The staff was great and location was also good. The rooms are nice too, This was my first time with Best Western I will go back next year. Thank you so much

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Lenn!! Glad to hear that you enjoyed our service and location!! We will be waiting for you next year. Feel free to contact me directly for our best rates. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"More than expected for one night stay"

5
16/06/2016

It is not a luxury hotel not too big but very nice and cozy. Everything was very clean. The rooms are large, comfortable and fully equipped. Extremely comfortable beds and pillows. Service and attention of the staff was excellent. There are several stores and good restaurants close to the hotel. Just one word: Excellent!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Roxy!! Thank you for staying with us and providing feedback. Glad to hear you had an excellent stay. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"One night"

4
15/06/2016

Hotel located within 10 to 20 minutes of attractions in San Juan and to airport. Good restaurants available within walking distance along with night life. Hotel has seen recent renovation as is clean and neat inside. Staff is very friendly and helpful. Breakfast was included and was quite nice. Keep in mind that Puerto Rico is suffering a lot worse from the economic down turn than we here on the mainland. If I were rating this hotel in comparison to the 3 star Best Westerns I have stayed at I would say it exceeds them. Especially when it comes to the helpfulness of the staff. My wife and i found everyone that we encountered to be friendly and eager to help.

"Good location and helpful staff, ask for the North tower"

4
15/06/2016

We arrived during a heavy rain storm and on entering our room in the South tower on the 11th floor we could see rain coming through the wall by the air conditioning unit. On telling the hotel staff we were moved to a different room 1 floor above which had exactly the same problem. This time we were upgraded by way of an apology to a suite in the North tower which was much nicer. We returned to the hotel towards the end of our trip for a further night and had a normal room in the north tower which again was nice. It seemed to me that the South tower is in need of some refurbishment so if you're booking is request the North tower. Breakfast was good, plenty of choice available. Take advantage of the happy hour in the bar 6pm-8pm too. Location is also very good. Right next to a 24hour store and 100 meters from the beech. All the staff we helpful but Henry who sorted out the initial issues with our room couldn't have been more apologetic and helpful.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
It was a pleasure to be of assistance. We work very hard to make every stay perfect, but know that sometimes situations might arise. I am glad that I was able to meet you and turn your stay into a positive one. Please feel free to contact me directly, if I can be of assistance in the future. You can also get our best rates by contacting me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"You won't be sorry if you stay here!"

5
14/06/2016

We just returned from staying at the Condado Palm for 24 nights. Before we left, we made reservations for a return visit in February and can't wait to go back. As with any organization, the person at the top sets the tone for the entire operation. Mr. Henry Neumann is the hotel manager and is one impressive gentleman. He has hired staff that are very upbeat and eager to assist the hotel guests. They are smiling and polite and assure you if you need anything to get back to them. ("Francis" at the front desk and Raymond, the person responsible for keeping the pool area and lobby, etc. clean, stand out. If I knew the names of the others, I'd mention them too.) The free breakfast would please anyone. There are many tasty choices from cereals to sausage and scrambled eggs to fresh fruit and more. The rooms are clean and attractive. Across the street is a bus stop. The bus fare to Old San Juan is 75 cents. (Busses do come spasmodically, so leave enough time for what may or may not be a bit of a wait.) Once you arrive at the bus station in Old San Juan, a half block away you can catch free trolleys to the forts, waterfront, and other sites. Plenty of restaurants to chose from near the Hotel. We particularly enjoyed Restaurant Orozcos (on Ashford near Walgreens. Look for the large white awnings.) Authentic, really good Puerto Rican food and reasonable. The Chinese restaurant across from Walgreens also very good.I assure you, you'll feel quite comfortable at the Palm Inn and won'[t have spent a fortune to be treated as first class guests.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. It was truly a pleasure to have you here. I will personally relay your comments to our staff. I am glad that you enjoyed our complimentary breakfast buffet. We look forward to your next visit!! Please feel free to contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Needs updating but OK for budget hotel"

3
10/06/2016

We were staying in San Juan as we were cruising from there and decided to spend a few days before the cruise. When deciding where to stay I was torn between Old San Juan and Condado and decided to go with Condado (to be near the beach). I researched hotels in Condado and Best Western seemed to be in a good location and was a good price. We had a Partial View suite and it was a good sized room, although it is badly in need of updating. Room wasn't ever really cleaned properly, beds were made and bags of rubbish removed but the same bit of crumbs remained on the carpet for the 3 days we were there. The hotel offers a free breakfast, it was fine for what it was. All the staff were very friendly and helpful. There was a Walgreens and CVS across the road so that was great. I would recommend you stay at this hotel if you are on a budget but if you are travelling to San Juan stay in Old San Juan - Condado did not have much in it and the Old Town as fabulous.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. I am glad you enjoyed the service provided by our staff and our central location. I will personally discuss your review with our housekeeping department in order to ensure that it is corrected immediately. For our best rates, please make sure to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"We had a great stay!!"

5
10/06/2016

This hotel is in a perfect location in San Juan, without the big price! We had a great stay. The staff was super friendly and Alexandria took good care of us at the bar!! I would definitely stay here again. They also provide free breakfast everyday.

"Highly recommend this hotel"

5
09/06/2016

We stayed here for a week on a business/familiy trip with 2 children. We changed to the Best Western Plus Condado Palms at the last minute as we wanted to be in a more central location near the beach and restaurants. We were so glad we did! The staff and management were very accommodating, the breakfasts were substantial and there was something for everyone. I can only find a few things to complain about - could have been more fruit options at breakfast, the pool wasn't too big, and the room could be more updated - but these were minimal in contrast to the excellent customer service and location. Really made a difference for us on our stay. Everything we asked for was taken care of. Thank you for making our stay so easy and fun. We really appreciate it!

"Great experience"

5
09/06/2016

If you are on a budget, this hotel is a great value. The hotel has a wonderful staff, great facilities for the price, near the beach, etc. A special thank you to Alexandra, Kenidia and Normari. They went above and beyond to make our birthday vacation a wonderful time! You won't be disappointed.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Happy Birthday Katherine!! I am glad you enjoyed your birthday vacation with us. Alexandra, Kenidia, and Normari are great Team Members, they will be recognized and rewarded for their attention to you. For our best rates, please contact me directly before your next visit at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great place for the money "

4
06/06/2016

1 Block from the Atlantic Ocean. 2 blocks to the Beach club. Easy walking distance to tons of restaurants. Tours are available from this hotel. There is taxi service to and from this hotel to the airport. You can catch a bus to Old San Juan just a half a black away. Great comfortable beds and extremely clean rooms! Ask for a room not near Condado Avenue if you're a light sleeper, because the street is extremely busy all night on weekends. I'd stay here again.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Debbie, Thank you for staying at the Condado Palm. Our central location, walking distance from the beach, restaurants, shops and nightlife has been very well received by our guests. The Complimentary Breakfast, Free & Fast WIFI and Beach Club provide great added values. For Our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Senior Prom stay"

4
06/06/2016

My son Senior Prom was at San Juan, we pickup this offer from Expedia, honestly I was thinking that is a average hotel but when arrive we saw good quality staff, very nice room,and good breakfast, I just enjoy my stay, they are very flexible with hotel rules.

"Amazing Place!"

5
05/06/2016

After having a horrible stay at a different hotel, this hotel was a life saver - Kenidia mainly! She truly saved our trip. While everyone at the hotel was very sweet and helpful, Kenidia was our go-to person. She definitely knows Puerto Rico and gave us AMAZING advice on where to go, what to eat, what to do. She made our trip a million times better. (THANK YOU!!!) The hotel was also wonderful. The rooms are what you would expect, clean with a mini fridge and microwave. Overall, our stay was wonderful! We will definitely stay here again in future trips to San Juan.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and providing such great feedback. Kenidia is a very valuable Team Member, her smile and great energy is contagious. Before your next trip, please contact me directly for our best rates at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Family visit"

4
05/06/2016

Great view and room. Nice breakfest and the employee's are very nice. Hope to come again. Enjoy the night life near the hotel and the pool is very good for the children. Hotel lobby is very clean and the gym is excellent.

"great location, good atmosphere, great service!"

5
03/06/2016

The staff is very helpful, polite and efficient, specially Yamilex in front desk, always with a smile on her face, did our check-in in a few minutes for us to start having fun right away! The pool is open 24-hours, the bar had a great atmosphere. Overall great experience! Will be coming back for sure!

"Comfortable, great location"

4
03/06/2016

It's walking distance to many places, e.g. restaurants, grocery store, Walgreens/CVS right across the street. The hotel provides complimentary beach chairs on Condado beach about a 3-5 min walk away, the breakfast was more than a basic continental (eggs, meat, bread, pastries, coffee, juices), and the pool is a nice option too. The bathroom was outdated, but the room was fine and while the balcony was ok, I'd ask for a room on a higher floor (mine was on 2).

"North Tower is the side to be on"

4
02/06/2016

This hotel definitely exceeded my expectations, I honestly didnt expect much, but we got it all. The breakfast was awesome, and served with fresh guava(and other) pastries every morning. Our AC leaked a few times, and they asked if we would like to move our room but we declined since we were comfortable (they fixed it quickly every time). The room smelled really fresh, unlike a lot of hotels I have been to. I will be staying here again next time I come to Puerto Rico, the staff was super friendly too!

"Great location"

5
01/06/2016

Located at the heart of condado you have everything on walking distance. Theres a restaurand across the street called buenos ayres that is amazing if you like steaks thats your place. Also theres a walgreens across the street as well. We booked the suite and is very spacious it even have a full kitchen! The staff is great and they really have a continental breakfast included. Rooms are very clean. I include a picture from our view on the balcony.

"Amazing view but needs fixing"

3
29/05/2016

I seperated it for memorial day weekend decided to upgrade it to an ocean view suite must I say you should upgrade its not as expensive as I thought.There were things I enjoyed but things they need to fix.I left a day early after I was supposed to stay a day more but the air conditioning in our room was not working very well we reported it but the technichian said thats how it worked it was just cool and at night it was getting too hot the bed was hard and the sofa bed had the springs hurting your back,the pool was warm but the water was cloudy and dirty.The best was the view, the breakfast, and how close it was to San Juan.Don't know if I would stay again.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Veronica, Thank you for staying with us and providing feedback. I will personally talk to the department heads in order to ensure that these situations are corrected immediately. I hope you can give us another chance, I am sure that you will enjoy your stay. If I can be of additional assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Pablo in the bar was the best"

4
28/05/2016

The bartender Pablo was an absolute gem. He made the best grey goose dirty martini and a sangraii mix for my friend. He was nice and pleasant and offered to get her a wheelchair when she got too tipsy :) the hotel was nice all in all but our experience that night at the bar was awesome.

"Better than expected it's a YES !!!!!"

5
28/05/2016

Pleasantly surprised with this lovely hotel . Good rooms with bathtubs . Breakfast is ample and decent a really good choice . The staff are very helpful friendly and polite . We've had a wonderful stay here and have now re booked to return next week after our cruise !

"Best bet for the price"

5
27/05/2016

The location doesn't offer an ocean view, but you can clearly see the city of Conrad of. It's 1 block of the main strip, so you don't have far to go to have a good time. Modest accommodations but well worth the price.

"Ok hotel, great location"

3
27/05/2016

This hotel is nice and clean. Rooms are good sized with a tiny balcony (can't fit a chair out there). There is parking available for a fee. The hot breakfast was adequate. The location is great. Right in the middle of downtown area. A couple of blocks from the water.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Richard, We appreciate the visit to our property. Please contact me before your next visit, I will get you a complimentary upgrade to a suite. For our best rates, please contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"A+ Hotel for Condado"

5
26/05/2016

Great location, clean and spacious rooms, great service and did I say great location? Wow! This is where you want to be in Condado if you're looking for a relaxing vacation. The in-room safes and secure elevators make it even more comfortable. Outstanding and cost-effective hotel that is definitely committed to guest service and attention to detail. Looking forward to going back soon!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Shamrock!! We look forward to your next visit!! Thank you for recognizing our guest service and attention to detail. I am glad that you enjoyed our rooms and central location. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Terrific Experience in Puerto Rico"

5
25/05/2016

During all my trips to Puerto Rico, I selected this hotel for their great location and for the best value for money paid. The staff are very kind and proactive with a great service approach Definitively I recommend this hotel for business or leisure

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos, Thank you for recommending us to business and leisure travelers. We are currently offering great weekday rates for the business traveler. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Ask for north tower above 7th or 8th floor!"

5
25/05/2016

Parking is costly $15 per day. Breakfast is very good with lot of varieties. Great location for beach goers. The staff are nice. I asked for the ocean view rooms but they only offered partial view in the 5 th floor in the north tower. Ask for north tower above 7th or 8th floor!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Ramkumar, I am glad that you enjoyed the complimentary breakfast!! It definitely adds a lot of value to guests staying with us. Contact me before your next stay and I will make sure you get a great ocean view room. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good cost benefit at this Condado location"

4
24/05/2016

Service perfect, room nice, breakfast provided healthy alternatives, altogether you get a good benefit for your rate. And the Location is ideal, bus stop around the corner, only 20 minutes to Old San Juan or to the Airport by bus. Beach in short Walking distance. Pool area and gym available. Helpful staff at the desk to give you advise on tours or special interest requests, like where to visit a coffee Hacienda.

"Clean, friendly, great location!!!"

4
22/05/2016

I stayed at this location for 4 days! Excellent customer service, clean and great location. I wasn't expecting the BW to be like this. The front desk reps were awesome. There were helpful when asked about places to go around town... The rooms were clean and housekeeping came to clean right away. The only down is that breakfast on one of days wasn't what we thought it would be. Other than that it's centrally located near the beach and shops and restaurants. I'd stay there again!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Keota, I am glad you enjoyed our great location and service. Our Front Desk is focused in delivering superior service to all of our guests. I would like to discuss breakfast with you. Please feel free to reach me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"No luxury here"

2
22/05/2016

We booked this hotel for one night because we had an early flight from San Juan the following morning and didn't feel it necessary to stay in a resort for a 5:00AM departure. You get what you pay for. The rooms were small, the bathroom door was a sliding thing which offered little privacy and the noise from the street was pretty bad (certainly not their fault.). I will avoid this place in the future

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Diane, We thank you for your stay and review. I am sure that if you give us another opportunity, we will change your perception of our property. Hopefully during your next visit you will have a chance to enjoy our complimentary breakfast, free WIFI, beach club and bicycle program. If I can be of assistance, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice place for a pre-cruise stay"

4
22/05/2016

Most of my family stayed here one night prior to our cruise. We got a decent price and I was looking for something in the Condado area. We were somewhat surprised to find it in an area of some run down buildings and less than spectacular beach. I was a little surprised as I had stayed in the Condado area before. But the hotel itself was nice. The building is obviously not new, but our room was fine. It came with coffee maker and microwave, as well as an iron. The breakfast area was spacious with nice variety. It was within walking distance of both restaurants we ate at, which was also nice. I think the best part of the hotel was the staff. They were very helpful and friendly. Our room was not ready when we arrived and I was asked if I would like them to call me when it was ready. I said OK and they called as promised. The next morning when we checked out, two cabs were called for quite promptly. So I found it to be a good value for the money, and a good place for quick pre-cruise stay.

"Súper!"

4
22/05/2016

Had a great weekend with the kids. When we arrived the cable service was down but wifi was working perfectly. Pool is warm all the time. Breakfast is very good and part of the package. Service is awesome and rates are very good. Lot to do within walking distance

"A true gem"

5
20/05/2016

I booked this hotel after I read the reviews and After a four night stay I was not disappointed, the front desk staff is very friendly and accommodating, room was always clean, good toiletries in bathroom, breakfast was good. Self parking is a short walk right behind hotel. Service great overall. Would definitely return here when I'm in San Juan.

"4 night stay at he Best Western Plus Condado Palm; May 2016"

3
19/05/2016

Public areas generally good; gust room required a make over, dirty carpet, paint flaking from bedroom walls, cracked tiles. Coffee maker and hair dryer in gust room. Most staff friendly however there were 2 occasions when service was poor asked for iced water in the evening was advised to buy it, also required directions for hotel car park advised it was at the back of the hotel; unable to find it; after driving around a one way system for over 30 mins; requested further directions and was then given a map

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Paula, Thank you for staying with us and reviewing the visit. We truly appreciate your feedback. I will personally share it with our Housekeeping and Front Desk Staff. I wish we could have spoken during your stay. If there is anything that I may assist you with, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann

"Best Bang for you Bucks!"

5
19/05/2016

Friendly staff, Walking distance to everything including the beach, casinos and stores. Walgreens and CVS are right outside the main door so it helps when you need to get something late at night or in the morning. Tons of restaurants around the area - all walking distance. Breakfast is your typical stuff but again, if you prefer something fancier, theres tons of options around. Felt safe walking even late at night.

"Nice hotel 50 yards from the beach"

4
18/05/2016

There is a mixed bag of hotels in front of the beach, some with terribles reviews, so we went for this chain hotel, that usually cant go wrong. Indeed, it was a lot better than expected. They upgraded to a suite with a nice view. Service is attentive and professional. Breakfast is included, not that good but it was acceptable. It has a swimming pool, parking (extra), gym, wifi in rooms, but the best thing...it is 50 yards from the beach, the finest close to Old San Juan. Of course there are better beaches in San Juan, but that is another story.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Sunny!! Thank you for staying with us. The value we provide and our great location, close to the beach, restaurants and shops is one for our biggest selling points. The service provides by our staff is the perfect compliment to our great location. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann

"Great Experience"

5
18/05/2016

As a teacher-Chaperon accompanying 15 students, this hotel was more than accommodating! It was clean and nice. They supplied Bath and Body Work products, as well as hair dryers. The continental breakfast was well stocked and changed meats and potatoes options each day! I was happy that they supplied towels to be used at the pool or beach! Lots of Restaurants nearby as well as the bar in the hotel! 2 blocks from the Beach!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Jill!! We have been getting a lot of groups lately and are actively looking to cater to the needs of this market. We are thrilled to hear your group enjoyed the stay. For our best group rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann

"Good quality good price"

4
17/05/2016

Excellent location, 1 block from beach and from many restaurants and bars; good service in general, nice and comfortable rooms. Small but nice gym and outside pool. They have a beach club with chairs and umbrellas. The relation quality-price is ok.

"Very nice."

5
17/05/2016

I usually live in Renaissance/Marriott/Sheraton kind of place. Even this time, I was in a dilemma to chose between Best Western Plus and Marriott (Because I was booking through my air miles). We ended up selecting BW. Best Western Plus has everything you can wish for. It has a swimming pool, a bar, a business center, fitness center, Walgreen just across it and last there is a beach just a block away where you can see the Sunrise and Sunset. Location is pretty nice. On top of it, Amanda (Staff at BW) was just awesome. She upgraded our room from a standard to an ocean view. The staff really cares for you and is ready to help you through your plans to see Old San Juan. There is taxi right at the front of the entrance. If you are going to OSJ, you have two options - 1) Walk 10 mins and you can catch the bus to OSJ for a 1$. 2) Catch a taxi 15$. Yeah it's that cheap. Traveling to Airport is 18$ plus 14/a bag. Pretty much in the budget.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
We are glad that you choose to stay with us!! The Condado Palm provides great value in an excellent location. Our staff takes a lot of pride in making all of our guests feel at home at our property. Amanda is a very valuable Team Member, she will be recognized and rewarded. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann

"Very Good Location"

5
17/05/2016

We stayed at this hotel a few weeks ago for 2 nights after our cruise. This hotel is in a very good location overall with plenty of things in the area to do. It is one block from a beach, there is a Walgreens right across the street for all your medical or personal needs. The taxi service is very good and although they said it is possible to walk to Old San Juan from this hotel, we did have older family members with us so we just took a taxi and it was only about a 10 minute drive. The walk I think is supposed to be around 1 hour. As far as restaurants in the area, there are a lot of mom and pop restaurants which we went to. For our standard, they were a little pricey, but authentic. There were no so called "brand name" restaurants in the area within walking distance that we saw. As far as the hotel room itself, we were upgraded to a suite on the 6th floor. We did have an ocean view which was outstanding, but every time you went to sit on the balcony, the air conditioning units across the street from a neighboring hotel was so loud, it was actually annoying. The room itself was spacious enough for 3 people, it actually had a small kitchen with full size refrigerator and small sink. I can't remember if it had a microwave as we really didn't use the kitchen area at all. There were no dish towels or soap of any kind that was given to us either. As far as the sleeping arrangements, there is a wall separating the king size bed from the living area which had a sleeper sofa. I wouldn't let my dog sleep on that sleeper sofa. When I inquired at the front desk about the comfort of the sleeper for my mother who is 80, they said it was really good. Well, when we pulled it out, the mattress was only about 4 inches thick and all the springs could be felt when you laid on it. Needless to say, my husband braved it out for 2 nights so my mom could sleep in the King bed. My In-laws did down size to a regular room with 2 queen beds and they said it was good. The breakfast bar in the morning was one of the best I have seen around, even in the States. There were plenty of choices for everyone including hot and cold foods. Finally for those of you who need a wake up call in the morning to catch a flight, the hotel did an awesome job of keeping their promise for our 3:00 wake up call to fly out and they arranged for a taxi to be there for us. Overall, I would highly recommend this hotel for their location and amenities, but don't stay in the suite if you have plans on using the sleeper sofa.

"Condado"

3
17/05/2016

Good for short time frame. Close to Isla Verde which seems to have the main attractions. Staff was VERY helpful and friendly. Limited breakfast options. 24 hour pool. Lots of food options near. One block away from Condado Beach which has pretty rough waters but overall decent stay.

"Great hotel in in Condado"

5
16/05/2016

This is a great hotel in the Condado section of San Juan. I block from the beach and included a good breakfast. Not your typical juice, coffee and danish breakfast. The price is very reasonable for its location, free wireless and breakfast.

"Awesome Puerto Rico"

5
15/05/2016

Went with a group of girls for a short vacation but I had to stay a couple of extra days. Picked Best Western Condado because it appears to be close to the beach. (about a block away). Easy to get to Old San Juan on the bus. Would do so again.

"Very helpful, friendly staff"

5
11/05/2016

This was my first time staying at the Best Western in San Juan, and I have to say it's a beautiful hotel, the most comfortable beds I have ever slept on and the staff was amazing, helpful and very polite.

"San Juan Best Western Plus"

5
11/05/2016

This was absolutely the best choice and experience for the money . The staff was professional and educated on the services for customers. The room was very clean and organized. IT was a great experience .

"Superior Value !!"

5
08/05/2016

We stayed in a king suite which was very large with ocean views. Very clean and we'll appointed with frdge, safe, microwave, dishes and plenty of space to relax and enjoy. Awesome and friendly staff who were very helpful. The free breakfast was wonderful with plenty of options. I loved that there was always hot coffee available all day. With these prices, I found this hotel to be of excellent value. Perfect location and home base for 5 days. We were originally scheduled for 4 nights but after we stayed at another hotel we found ourselves right back at the Best Western!! Just because a hotel claims to be "luxurious" doesn't mean they will offer the same customer service and value. I learned the hard way. The other two hotels we stayed at were both around $400 a night and did not compare to value we received here. Special thanks to the staff, EVERY SINGLE member we encountered were completely welcoming and helpful. Great job guys you truly made our stay awesome. Do yourself a favor and save money!! I will forever recommend this place.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Starr!! Thank you for staying with us and thank you for the wonderful review. Our mission is to provide excellent service and great value to all of our guests. Our location is ideal for those looking to take a dip in the ocean and enjoy restaurants, shops and nightlife. Our breakfast, a $15 value per person, is complimentary. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Wonderful"

5
06/05/2016

Very nice, clean hotel with great staff. Close to all you need, stores, parking, casinos, restaurants, amenities, beach, everything! All that is walking distance. If you are driving, you can go to Old San Juan, Isla Verde and other beautiful places in the island and taste all typical dishes, which are just wonderful! Planning my next trip!

"Excllent for cruisers"

5
04/05/2016

This hotel is very clean and the staff friendly and helpful. Taxi's are at the door and take your bags for you quickly to the cruise port. The breakfast was good with plenty of seating for everyone. We were upgraded to a suite for some reason, and it was very spacious. Restaurants within walking distance and a Walgreens just across the street made things very convenient for us.

"Pre-Cruise Delight"

5
03/05/2016

We stayed here for 3 nights pre cruise and were more than happy with our choice of hotel. I contacted Henry Neumann directly and he offered us an ocean view suite with a king size bed at an excellent rate. On arrival, after almost 22 hours of travel, the receptionist was most welcoming and checked us in efficiently. Our suite was 1810 in the north tower, very spacious, extremely clean with a fabulous view. The complimentary coffee, bottled water and toiletries was a great help after our journey. There was plenty of choice at breakfast and tea/coffee/iced water was available 24 hours in the lobby. Also a very useful laundry facility in the basement. All the staff were helpful and pleasant. The hotel is in a favourable position very close to some amazing restaurants serving local cuisine and on a bus route to Old San Juan. We would recommend this hotel and "thank you " Henry for organising the room, sorry that we didn't see you in person to convey our appreciation personally.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Mary, I would had love to meet you during the stay. It's great to learn that you enjoyed to the upgrade to the suite, our service and location. I thank you for staying with us. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Book a stay for May through me, and receive a complimentary upgrade to a suite. Siempre a la orden, Henry Neumann General Manager

"Room was not worth the money"

2
02/05/2016

I went there for a night stay with my wife so we can enjoy San Juan during the weekend but the room had an odd smell to it and the bed had hair which was gross, I seen dust on the table and the small kitchen had coffee but no coffee maker and the ceiling had a crack and water was droping witch made a huge puddle all over the small kitchen. It was not a fun stay, I do not Recommend.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Sr. Vega, Thank you for staying with us. I assure you that your situation was an isolated one. I will personally share your feedback with our staff in order to prevent these types of situations from occurring again. Give us another chance in the future and I am sure that you will enjoy the stay. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Location - Awesome Staff"

4
30/04/2016

The location is right in the center of Condado and the staff is outstanding at making you feel welcome. They're very helpful and informative. It can be a little loud in the North Tower but you also get an ocean view and a front row seat of the action on the street.

"Disappointed"

2
30/04/2016

This hotel should not be classified as a BW Plus property. They are very understaffed at the front desk. Could never get help when calling due to understaffing. Bathroom doors are pocket doors, so no locks, and floors are uneven. Pool is small. The on line pictures must have been taken a while back. On the positive side, rooms were very clean, and breakfast is good.. Lots of places to gather in and around the lobby.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Gail, Thank you for taking the time to review our property. I am glad that you enjoyed the cleanliness of our hotel and the complimentary breakfast. I will discuss your comments with our Front Desk Manager. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Place With Great Staff"

5
29/04/2016

My husband and I had a pre and post cruise stay at this hotel. All of the staff were very friendly and well trained to meet our needs. The location is ideal to a variety of restaurants, the beach, and sightseeing tours are available at the hotel. Parking is easy and out the back door of the hotel. A Hertz car rental location is across the street at the Marriott on Ashford Avenue. I feet that every effort is made to accommodate the guests and would recommend this hotel.

"Great Hotel Experience"

5
29/04/2016

The amenities that this hotel offers make it a great vacation spot. One block from the beach, close to shops and restaurants and great amenities make this a great experience. You can enjoy views from your private balcony while using the free internet the hotel offers. Free breakfast and computers with printer too.

"Nice place"

4
28/04/2016

Great place to stay in San Juan. Good located in Condado, the beach at the end of the street. Good welcome and breakfast included in the price of the room, you don't have to look for one in the city in the morning. A lots of shops around. Maybe a little noisy but nothing else to mention.

"Good value for the price"

4
28/04/2016

The hotel is older, but it has been updated. The room was large enough and the refrigerator and microwave is a real plus. the location is good, close to the beach and bus line. You will need to take a bus or a taxi to get to Old San Juan. The taxi is about $40 and the bus is $.75. We took the bus.

"Quiet Place to rest"

5
28/04/2016

We liked this hotel, close to the beach, great excursions, quiet rooms. The only issue was the beds were like sleeping on boards. Very stiff and uncomfortable. Staff was courteous and helpful at all times. The breakfast was good. Not much in the way of GF items but that wasn't their fault since PR doesn't seem to be as readily available to the Gluten Free options as the states are.

"new traveler"

5
26/04/2016

The Hotel is within walking distant from the beach. Great dining and shopping. The price is perfect for the budget minded. If you like to bike around they have nice bicycles with helmets. I hope to return on my next trip to San Juan. The staff are the best. Oh almost forgot state of the art security too.

"Great hotel for off the beach experience"

5
26/04/2016

The hotel was very clean and nice. We were upgraded to an ocean view room which was wonderful! It was 2 blocks from the beach and several places to eat near by. They also gave chairs on the beach for free. The umbrella was $10 but the beach was very clean and nice sand! The hotel offered a hot breakfast which was great! They were very accomodating when we arrived early in the morning but couldn't check in until 12:30 (our rooms were ready early and they contacted us by phone). We were given towels and chairs for the beach to enjoy while waiting on the room. There was a small children's pool and adult pool. It was nice to enjoy when you were tired of sand!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Kathy, At our Beach Club a hotel attendant provides all of our guest with complimentary beach lounge chairs and towels. This service has been very well received by our guests. The daily complimentary breakfast, a $15 value per person, has become one of our major competitive advantages. We thank you for staying with us and taking the time to review our stay. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"AMAZING! "

5
24/04/2016

I had the BEST time of my life!!! This was an AMAZING experience! It's just like on the website! I couldn't believe I was feeding those beautiful fish! Our guides made me feel so comfortable and safe, I would do it again!!! THANK YOU! THANK YOU! Damon and Staci

"1 night pre-cruise"

3
24/04/2016

Stayed one night pre-cruise. This is probably one of the best options for the price, as long as you do not expect luxury. It is an older property in need of updating/remodeling, but it is maintained and relatively clean. Overall average condition. Staff is friendly and helpful. The free breakfast is a notch above average for this class of hotel. It is located one block from the beach and near a convenience store and pharmacy for last minute purchases. Fair or not, rating dropped due to location. We were not impressed with Condado, but would consider this property again of we decided to come back. It is close to the cruise pier we were sailing from which is why we chose this area in the first place. The beach is not very impressive in this area unless you stay at a beachfront resort that grooms and maintains it. Will probably stay in Old San Juan next time we sail from PR.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. I am glad that you enjoyed our daily complimentary breakfast and the service provide by our staff. Hopefully, you decide to stay with us again in the near future. You can contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"great discovery"

5
23/04/2016

Have been to PR many times, but this is my first stay at Best Western. Found this hotel to be an really great hotel for the price. All staff were extremely nice and helpful. Great location and great pool. Free use of computers, internet, and printer which was a nice bonus.

"AWESOME STAY!"

5
22/04/2016

The hotel is very clean! The staff is very friendly and will help or answer any questions you may have. They're very knowledgeable of the area if you're looking for ideas for lunch or dinner (bilingual also). The complimentary breakfast was very good in my opinion had a very good variety. Location was also on point only steps from Walgreens and across the street from CVS there is really no point on packing tooth paste and other travel needs with these stores nearby. The hotel was also very conveniently located to many great restaurants and only 1 block from the Condado Beach. The views from suites are breathtaking looking over the beach. The fitness room is top notch, the pool is smaller but who cares with a beautiful beach a 1 minute walk away. Taxi's are always at the main entrance of the hotel and only 10 minutes from the airport. I suggest calling Henry the General Manager he is a great guy and will take care of you like he did for my little brother and I.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Matt, It was a pleasure to assist you and your little brother. It's great to hear that you enjoyed the stay. The suites are quickly becoming a favorite amongst our guests due to their stunning views and additional space. If you book a stay for May through me, I will provide a complimentary upgrade to a suite. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Convenient place to stay"

5
22/04/2016

My husband and I took a quick trip down to PR so we could get some beach time in. The room overlooked the ocean and was very spacious. The breakfast was very tasty. I love having the CVS within walking distance because it was out go to for everything.

"Great hotel in Condado"

4
22/04/2016

Hotel is perfectly adequate, everything was great except for the hard bed. Don't know why many mid-range hotels cannot upgrade to better mattresses. Area is accessible to everything in the Condado area. Beach is one block away, drug stores and restaurants close by. There are a lot of empty dilapidated buildings on Ashford Avenue, and the area appears to be going downhill. Parking available behind the hotel for $15/night, and free parking is scarce in the area. We walked over the bridge headed to the Hilton Caribe and saw two manatees swimming off the bridge and in the lagoon, which was very cool.

"excellent service"

5
22/04/2016

I consider this A-plus hotel. It is a clean environment. The customer service is very professional. Breakfast is good. The location of the hotel is the best around because everything is at walking distance.

"Best Western Condado"

4
22/04/2016

Overall pretty good but room 211 needs a little berm so the handicap shower water does not run onto the carpet. Need cold milk for cereal. Other than good hotel with helpful staff and good location. I would stay here again anytime.

"Farewell to Puerto Rico"

5
21/04/2016

We rented two king suites, ocean view for one night prior to our departure from San Juan after a week long stay in a private home in Rincon. While not directly on the beach, the Best Western Condado Palm Inn & Suites was only a block and a half from the ocean and our room provided a perfect view of beach and surf. The hotel is very comfortable, clean, and convenient to many restaurants and shopping. The staff is outstanding! I would not hesitate to stay there again.

"My trip in San Juan"

5
20/04/2016

The hotel is located in the center of the Condado at one block of the beach, you have restaurants, shops, pharmacies, souvenirs, banks, everything in the area, also it is very safe neighborhood. The hotel is completely renovated, everything is clean and working, breakfast is included, parking available behind the hotel, has pool, I strongly recommend this hotel.

"Beach & Old San Juan prior to Cruise"

4
20/04/2016

We stayed here a few days to enjoy San Juan prior to a cruise. Very Nice hotel for the value. A block from great beach. Hotel pool OK, but not overlooking the beach like some of the more expensive hotels. Good breakfast buffet included and nice little bar with a great bar tender!! Also, near some good restaurants and a short cab ride to Old San Juan. Found a wonderful restaurant nearby right on the beach called Oceano with great food, view and service! Overall happy with choice and would stay here again!

"Clean and great location"

5
19/04/2016

We enjoyed our stay at the hotel and I would highly recommend it. The location of this hotel is as good as it gets and the staff was extremely nice and helpful. Located between a CVS and a Walgreens makes it a perfect place to pick up anything you need. There are also numerous restaurants located within a block or two. The beach is not a 5 min walk from your room and the Best Western has a location for its guest on the beach that supplies chairs and towels. I think it is a additional $5 for a umbrella. The complimentary breakfast was more than I expected and had a wide variety of items. Our room was #1109 and it was facing the ocean with a nice view. I also liked having to scan my card to access the floor my room was located on.

"Bester Western Plus Condado = Average At Best"

3
19/04/2016

Average hotel. I booked my trip last minute and this hotel/flight package were within my trip budget. The lobby is fabulous and modern. Which would lead you to believe the rooms were the same...not so. The hotel bar doesn't open until 6pm so that meant I had to go down the block to the Marriott for a drink at a fabulous hotel bar. The location is great, across the street from the bus stop to Old San Juan and a CVS and a Walgreen's. But again only an average hotel. Spend the extra dinero and stay at a resort.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Ms. Spencer, Thank you for staying with us. At the Condado Palm we pride ourselves on providing great value, excellent service, a wonderful location in a clean, safe and comfortable atmosphere for our guests. We offer daily complimentary breakfast, beach club facilities, bike program, as well as a 24 hour gym and heated pool. Our bar opens at 6pm with a special 2 for 1 on all drinks from 6pm to 8pm everyday. We are located in heart of Condado, Puerto Rico's main tourist district, where all the main hotels are located. There are several full service resorts close to us. Their rates are usually $80 to $200 higher than ours depending on the season. They are wonderful options for travelers looking for that type of property. We do not consider these properties to be part of our competitive set. I hope that you can give us another opportunity in the future. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very nice place to stay"

5
16/04/2016

Overall a great place, clean and comfortable! Friendly staff! Close to everything including food, the beach, and fun things to do. My husband and I stayed here the last 2 nights of our trip and we were both extremely satisfied with our stay! The room was clean, the bed was comfortable, the bathroom was large and very clean, the balcony was a little small but we had a great view of the beach and other attractions!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Rogelio, It was very nice having you stay with us. I am glad that you enjoyed our central location, service and room product. Hopefully you can stay longer next time. For our best rates, please contact me directly at [email protected] or 787-648-8834. We look forward to your next stay!! Siempre a la orden, Henry Neumann General Manager

"Affordable hotel with great service"

5
10/04/2016

We really enjoyed our stay at this Best Western Condado hotel. We have stayed before and they have made improvements--there is a nice bar in the lobby for relaxation and the breakfast items were ample and tasty, including hot oatmeal, eggs, sausage, pancakes. I was not expecting the selection. My 5-year-old enjoyed the pool, which is perfect for young children. Most importantly, the staff was very friendly and responsive. I had left my purse in the room and did not discover it until an hour after check-out. It contained everything--my driver's license, credit cards, money, cell phone! Not only did the housekeeping staff turn it in, with everything intact, but the supervisor was so helpful in getting the purse returned to me! I will definitely be returning!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Wendy!! I am glad that your 5 year old enjoyed the pool. Our complimentary breakfast offers four hot items, fresh fruit, cereals, oatmeal and yogurt. We value our guest, their security and the security of their belongings. I will personally thank our housekeeping department for the handling of your situation. We look forward to your next visit. For our best rates please contact me directly. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Place to Stay"

5
06/04/2016

My friends and I stayed for the last night of our trip. This place is great, clean, and a very friendly staff! Breakfast was good as well. The rooms were very clean, and the lobby is very modern and appealing. There is a really cool saltwater fish tank by the check in desk.

"Isla del encanto and San Juan a beautiful city."

5
06/04/2016

The Best-Western Condado Palm Inn is about 20 minutes drive from the airport in the busy Condado district and one block from a beautiful beach.The hotel is very nice and clean and has a beautiful aquarium when you walk into the lobby.Our room was very nice ;comfortable bed ,fridge,big T.V.and a pretty good bathroom with very classy beauty products.There is a very decent workout room and a cute little pool,but that pool which is open 24 hours was the reason we did not sleep too well during our two nights there:groups of kids came in and had their party until the morning hours.Breakfast was excellent and a lot of choices.A bus stops right on the corner of the hotel...and in 15 minutes you are in beautiful old .San Juan. Close proximity to many restaurants and beautiful ocean views.

"Contrasts!"

3
04/04/2016

We stayed here with another couple prior to a cruise. We booked through the cruise line and were given a room that needed a serious renovation and overlooked a parking lot. It was as clean as the housekeeping could make it, but well worn, old & tired would be a better description. The toilet barely flushed, the air conditioning was feast or famine, and the bathroom window no longer fit in the frame. Our friends booked on their own and received an oceanview suite....

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos AR, Thank you for staying with us and providing feedback. I will personally share your review with our Housekeeping and Engineering Departments. We take a lot of pride in provide clean, comfortable, and safe rooms for all our guests. We always recommend booking directly through the property in order to get the best rooms and rates. Please feel free to contact me directly in order to get our best rooms and rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location for the price"

4
04/04/2016

This hotel is in a great location and walking distance from the beach and bars/restaurants. The staff was really friendly and very nice. Pool/room is small but it's okay we weren't in the room that long.

"Enjoyed our stay"

4
01/04/2016

The hotel is at a nice location. Drug stores across the street. Restaurants, bus stop and beaches are within minutes of walking . Staff is very friendly and helpful. Breakfast is better than continental. Room provides fridge and safe - nice to have.

"Amit Nandwal"

4
31/03/2016

We faced problem initially while checking in as they could not locate our reservation for around 1.5 hrs , rest of the stay was pleasant though , we liked all amenities and friendliness of hotel staff.

"Perfect Hotel"

5
29/03/2016

Best Hotel i ever stayed at in my life. Room was amazing for a great price...Cant be beaT. one block away from beach..great balcony. Fantastic bartender.. Great staff. Good breakfast.. Everything Perfect

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for the visit and subsequent review!! We look forward to your next stay. For our best rates, please contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Relaxed Vacation"

4
28/03/2016

Hotel is very clean, employees are very friendly and a very relaxed environment. Parking is hard to find near the hotel but there is a pay parking next to it. The location is excellent with many places to have lunch or dinner at walking distance. The beach is about 100 meters from the hotel.

"Renovation Approved!!!"

5
27/03/2016

This hotel used to be an old, ugly place, but since Best Western acquired the place and made renovations, it's like a new building. The hotel now is beautiful and comfy. RENOVATION APPROVED!!! Ambiance. 5 Service. 4.5 Cleanliness. 4.5 Location. 5. In the heart of Condado!! Amenities. 4.5 Pool, bar, gym, the usual!! Price.-- They have the usual prices for a hotel with a good location.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. I am glad you enjoyed property and location. We will be opening a full service restaurant in the Fall. The restaurant will serve breakfast and Caribbean/Cuban food for lunch and dinner. Room service will also be provided with the inauguration of the restaurant. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great value super location"

4
27/03/2016

I arrived at the hotel which is a short ride from the airport. The hotel staff were all very friendly and check-in was quick and easy. The room was clean. All of the expected amenities. Wifi is free for unlimited devices. The pool and breakfast area is basic but nice. The hotel is a 3 minute walk to the beach and there are stores downstairs. The food was good and public transportation is right outside the hotel.

"Pre/Post Cruise"

3
27/03/2016

I looked online after our travel agent gave us some options on where to stay pre/post cruise. The pictures online made this place look great. The first night we checked in, North Tower 2nd floor. We got in at 130am and it was a good thing I was tired and didn't care. The room smelled very musty and the bathroom was questionable. Yesterday we were in the South tower, 5th floor. What a upgrade. Large room, clean and no smell.

"Hotel at a great location in Condado"

3
26/03/2016

This hotel need maintenance but I have to say they are working on it.I think that for the price I paid it was fair.It is a good place to stay if you only going to be at the hotel to sleep.The staff is very friendly and helpful.The breakfast is ok.The most important thing the hotel offers is the location.There are several excellent restaurants at walking distance.You have 2 pharmacies 24 hrs open (CVS & Walgreens) in the same street,that have available everything you need.The beach is 5 minutes away walking if you want to do some surfing is perfect in a windy day.If you just want to relax there is another beach 15 to 20 minutes walking or you can take a taxi and go to Ocean Park.

"Not worth it for the price"

2
24/03/2016

I arrived and everything went very well since I checked in until the last night when everything turned in to a nightmare. A wired noise came out of the bathroom and it sounded like a short circuit and all lights in the room also started to blink, I called front desk to report the potential problem and the girl forgot to reported to maintenance people. Called twice and reported it in person to front desk to. Finally they came and fixed and they said there was a short circuit, cables were touching each other and that could lead to a fire. About an hour later started to do the same thing, I asked to change room and the front desk guy agreed to give another room but he advised that the room had a flood issues but there was a blower in the room to dry up the carpet. The room had a bad smelling cause of the flood due to air conditioning unit liking water. I asked for another room and front desk said they didn't have nothing available, finally after insisting in getting another room he said yes we have another room. I took my staff in the room try to close the blinds and they felt down and the shower tub was clogged. Over all, I won't go back to this hotel cause is too old and it need lost of maintenance. Not worth it for the over $200 paid per night I stayed.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Carlos, Thank you for staying with us and reviewing the stay. I can assure you that your situation on the last night was an isolated one. It has been corrected and was not hazardous. If there is anything that I may assist you with, please feel free to contact me directly at [email protected] or 787-648-8834. I am sure that if you give us another chance, we will exceed your expectations. Siempre a la orden, Henry E. Neumann General Manager

"Comfy beds, friendly staff"

4
23/03/2016

The hotel suite was large and clean but a bit dated. The reception staff were very friendly. Happy Hour in the bar is worth a visit! Hotel very near lots of restaurants & beach very near. Walk to the more up market "promenade" about a 10 mins walk towards San Juan. There was a food and craft Market on the Sunday morning but I don't know how often it is on. We stayed a night before our cruise which was OK,only 10 mins from the terminal $18 cab fare - but if it is your only night I would stay in San Juan as it is a gorgeous interesting city which you could easily explore before sailing off.

"Pre and Post Cruise"

4
23/03/2016

We stayed here both pre and post cruise. I must say that the hotel checked off all of our needs. It was close to restaurants and nightlife. The bike program was amazing!! We took the bikes all the way to Old San Juan which saved us on cabs and we got some exercise seeing the city. The hotel could use a little updating and the breakfast was below par. The best part of our stay is that we got upgraded both nights to large suites overlooking the ocean.

"Excelent service and accomodations by the hotel front desk"

5
23/03/2016

During my last visit to San Juan PR, for the last night my original place to stay was not available and I had to find a hotel for one night. After talking with the front desk personnel I found only one room available which only covered my basic needs. This was due to a big event in the Island in where practically all the hotels were at the maximum capacity. Nevertheless I booked the room. When I went back to the hotel to get my room around 11:00pm to my great surprise the hotel upgraded my room for the same price and the room included everything I need it for the night and more. We were extremely satisfy with the front desk personnel that made this happened. I would like to make special attention to Mr. Carlos Camacho which made all these process very easy and pleasant. THANKS and great Job. I would definitively book with them on my next trip.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Velazquez!! Glad you enjoyed our service and accommodations. Carlos is an excellent Team Member, doing a great job leading the Front Desk. Our hosts at the Front Desk are the face of our property, creating the first and last impression with our guests. We look forward to your next visit. Please feel free to contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great service"

5
23/03/2016

We were looking for a hotel last minute due to a family situation. When we called they were very helpful in every posible way. Accomodating beyond what one would expect, but in reality doing their job 100%. We had a great stay and the breakfast was full of choices (cold & hot) and savory.

"Good but Nothing Spectacular"

4
22/03/2016

The location of the hotel was excellent, only 2 blocks from the beach and close to the main road filled with restaurants, bars, and shopping. A lot of options on things to do. The hotel pool was a little smaller than expected, but the rooms were a good size for 4 adults to be sharing. Overall a good trip based on the location.

"Great stay.."

4
21/03/2016

From the time that I walked in to the time that I checked out the service was great. I had to leave at 3:30 in the morning and they had a taxi waiting for me. I would stay here again. Loved the happy hour bar also.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Deborah, I am glad that you enjoyed the service provided by our Team Members!! The two hour 2 for 1 Happy Hour on all drinks is definitely becoming very popular. Hopefully you can stay a little longer next time. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Vacation "

1
19/03/2016

Rooms need updating, pool very small,, nobody answered phone at front desk,no restaurant for dinner,no brochures at front desk, had 2 bottles of water when we arrived but not replenished, no backup t.p.had to call front desk, no entertainment,room smelled musty, they don't tell you when you check in that room key needs to be scanned in elevator, breakfast pastries terrible had pancakes every day except 1 , breakfast stops at10 ( missed it on check day) bartender was more interested in closing than getting our check. We were at Marriott across street more than here. Worth the extra money to go somewhere else unless you are only there to sleep!!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Richard, Thank you for staying with us and providing feedback. I will personally share your comments with our staff. We are currently working on establishing a three course restaurant on site. The restaurant will open in 5 months. Our property sits on Ashford Ave. just steps from many restaurants, shops and the beach. We provide two complimentary bottles of water per stay. We will gladly replenish these upon request. The complimentary breakfast is served for three hours everyday. We provide it 6:30am to 9:30am during weekdays and 7am to 10am on weekends. We appreciate your feedback. Thank you, Henry Neumann General Manager 787-648-8834 [email protected]

"Pre-cruise stay"

4
18/03/2016

We chose this hotel for a one night, pre-cruise stay. Location in Condado was great. Walking distance to fabulous restaurants. One block from the beach. Walgreens and CVS both across the street, where we purchased bottles of water and soda to take on our cruise out of San Juan. Staff was friendly and got a cab immediately for us when we wanted to leave for the cruise pier in the morning. Great balcony, where we could see the beach; and in the morning, we were able to see our ship. A nice surprise was when arrived, we were upgraded to a huge suite. The complimentary breakfast was sufficient before we left for our cruise. The price was reasonable, compared to other San Juan hotels.

"A Good Stay"

3
17/03/2016

The hotel was great, the quality of the rooms was good and they were clean. The lobby offered free printing and up to date computers for your use. The complimentary breakfast was average, typical hotel breakfast. Although, NOT mentioned by the hotel was that you had to pay everyday to park there while other hotels offered free parking for their visitors. The location of the hotel is convenient to a Walgreen's and several restaurants. Overall a good stay within but definitely did not like paying each day for parking.

"Highly recommend"

5
16/03/2016

We chose this hotel for a short stay before a cruise out of San Juan because we had stayed there last year and were happy with everything. This year, we had even more to be happy about. When departing our room at the Best Western Condado Palm, we left behind a backpack and pair of shoes. (Blame it on jet lag.) When we got to the ship, we realized what had happened and contacted the Condado Palm just as we were pulling away from the pier. The manager, Carlos Comacho, stepped up and arranged to have the backpack and shoes sent to our home address, free of charge, so we didn't need to worry about it during the cruise. We will definitely be staying here again. The staff are the best--very friendly and accommodating. Thanks, Carlos!

"Excellent attentive service and great location"

5
16/03/2016

The staff alone was reason enough to stay at this hotel. Everyone kind, helpful and professional esp Normari at the concierge desk who gave us great recommendations and booked us on a biobay tour even before our arrival. The location was perfect in center of restaurants and bars; nearby beach access included chairs provided by hotel; about 3-4 miles from historic town (easy to walk in order to see everything but cabs were always available (15.00 flat rate to town; 20.00 flat rate to airport. Breakfast was provided with basics; rooms were clean and beds were comfy.

"Decent hotel"

3
15/03/2016

I stayed here for 3 nights. Second night my room started to have maintenance problems, electrical to be specific. I requested to get another room. First, the front desk guy told us that they did not had any rooms available. Then, they gave us one that was having problems with the AC. The carpet was wet, and the room was smelling horrible. So then we had to go back down and ask for another room, 20 minutes later they have us a room. Smaller than the one we original had. This all happened around 11pm. All we wanted is to get a good night sleep.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review your visit to our property. I apologize for the situation encountered. Your review will be discussed with our personnel and these situations will be corrected immediately. I assure you that this was an isolated incident. If I can be of additional assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Hotel Review"

5
13/03/2016

Stayed 1 week and everything was great and problem free. Good value. Excellent free breakfast with hot foods, fruit, yogurt, cereals, oatmeal, toast, juice, pastries, and more; coffee available all day; Happy Hour 2 for 1 from 6 to 8 PM. Staff was very helpful and polite. Free internet; Free bicycle use, including helmet and bike lock (for 2 hours at a time); Parking right behind the hotel available for $15 plus tax per day, charged right to your room. Bus stop just a couple hundred feet away - take Bus 53 to/from Old San Juan for just 75 cents each way (exact change required). Buses are air conditioned and only take about 20 minutes each way. Bus 53 also goes to airport in its "loop". The week at this hotel was great in all aspects. My room 306 overlooked the swimming pool and patio area. Walgreens and CVS 24-hour full drugstores adjacent.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Starky!! I am glad that you enjoyed the complimentary amenities like the full breakfast buffet, bike program, beach club and fast WIFI. The Happy Hour is quickly becoming a favorite amongst our guests. Thank you for recognizing the service provided by our Team Members. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. We look forward to your next stay!! Siempre a la orden, Henry Neumann General Manager

"Great winter break"

4
10/03/2016

My husband and I chose this hotel because it was so reasonable compared to others in the area.The staff was very friendly and helpful especially at breakfast. There are chairs a short walk down the beach reserved for hotel guests. I liked the variety of restaurants in the area. We could walk to a different one every evening. All in all we had a great stay.

"Nice location & great hotel"

4
10/03/2016

We really enjoyed this hotel and the accommodations. The pool was a bit small and they could use a jacuzzi but the hotel itself is nice and updated. The rooms were very clean and roomy. We had a great view of the beach and surrounding area. The parking is the only downfall. There is no parking that's free, it cost us $16 a night to park.

"Great location, price and service"

4
09/03/2016

Stayed 4 nights with my college age daughter and her friend. Great location in Condado, 10 min from the airport 1 1/2 blocks from the beach and 1/2 block from Ashford Ave shopping, restaurants and casino. Hot breakfast is included, 24 hr Walgreens across the street, $15 cab to OSJ or 75 cent bus trip. We took the bus once and in was easy and drops you across from the cruise port. It doesn't run in Sunday's. The hotel has beach club on Condado beach 1 1/2 blocks away and with your hotel card they give you chairs and towels. The pool was nice but there is only sun in the am because of the buildings. Overall a very stay in a convenient location.

"Mr"

5
09/03/2016

Excellent Facilities, I feel like at home It was very pleasant all the stay there. And the experience in Best Western in general has been great. The rewards program in general is also good . The only point should be a little improvement in the breakfast

"This hotel is ok."

3
07/03/2016

The hotel looked a lot nicer on line. After settling in it wasn't that bad but it was below my expectations. the pool view sucks...they don't tell you you are looking at the top of a building, in addition to the small pool. Ocean view is a must. the maid didnt change our sheets until we stripped the bed. the hallways were little dated (clearly we stated in the pool view tower. We should have had an ocean view. i think those were way nicer. its what we wanted but it wasn't available. its a great location, walk a block to beach, food, street life, yes! its was ok. less that what i expected but PR is beautiful ... so it was ok.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Good Morning Shemariah, Thank you for staying with us and reviewing the stay. I am sorry that the stay did not meet your expectations or ours. I will share your review with our staff in order to ensure we correct these items immediately. If I can be of assistance, please do not hesitate in contacting me. I can be reached directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Nice"

4
06/03/2016

Medium View of the ocean from our Balcony Room Nice street view, also less than a block walk to the ocean Pretty good Breakfast Friendly Staff Several Good restaurants within walking distance Cab fares are reasonable to local tourist areas

"Awesome View, Great location, Friendly staff and clean"

5
05/03/2016

The Best Western Plus is great!! quiet place, nice view of the beach, Breakfast is very good, the place is very clean, Staff is very helpful Great personality, lobby very warm. the hotel is across from Walgreen and CVS, Its also walking distance to the casino, clubs, the beach, excellent parking. My wife and i came in early for a cruise. Carlos the Hotel manager is great, ( make sure to ask for Beach view)

"Clean and well situated"

4
04/03/2016

My room was clean and well maintained every day. Comfortable Queen Size bed and linen and large bathroom stocked with quality products. There was also a small room that served as a walk in closet and also had a refrigerator, microwave and coffee maker. The room had a very partial seaview. Unfortunately, a derelict high rise hotel was visible. Well situated in Condado Beach area, but note easy to go to Old San Juan. Taxi rides vary from $15 to $25 dollars one way. The bus is only 75 cents, but there are no schedules and arrivals are very sporadic.

"Terrible ventilation in room, Near the beach, Supermarket outside"

3
04/03/2016

PROS - Very nice and big lobby where you can lounge; there are computers you can use and a tea and coffee station available all day - Hotel is just down the street from the beach, 2 minutes walk, where you can get sun loungers and towels from the beach club - Walgreens and CVS are right outside the hotel and there are multiple restaurants around - Stayed in a room with partial sea-view which was spacious with a comfy king-sized bed, ironing accessories, and microwave - You can do your laundry in their coin washing machine - We took a rainforest tour via the hotel which was fine, they conveniently pick you up at the hotel CONS - Our room was extremely humid all of the time (despite putting the air-condition on very low temperature at times to counteract this) and had a bad mildew smell whenever we entered. The bathroom was tiny and had terrible ventilation (and useless counter space), the wall outside the bathroom door always had water drops streaming down, and the door wouldn't stay open unless we put an object in the way - The partial sea-view is merely a glimpse of the sea - Breakfast was standard with a few hot choices, though, breakfast area was quite uninviting and so basic - Check-in was a little slow - Pool area is very dull, not a place I wanted to spend any time at

"Great location & friendly staff"

4
04/03/2016

This hotel is very conveniently located in 5 minutes walking distance from the beach in the center of everything in Condado. Great restaurants ts around, lively atmosphere around and of course the beach. You can easily get to Old San Juan for some sightseeing (taxi or bus). The service was great, very friendly staff, however we did not need much so there was no much interaction. This hotel is the typical "Inn" type of place and everything you can expect from this. You know it's not 5 star place but you get a comfortable and clean enough accommodation, basically you get what you pay for. Go for a ocean front or partial ocean view room as you don't want to be facing the parking garage during your vacation. Rooms are spacious with a comfortable bed for good night sleep, a bit outdated maybe and I wished housekeeping did a bit better job cleaning (especially mirrors & windows) but we enjoyed the accommodations very much regardless. Pool is also clearly for the sake of having some sort of pool on property. We did not use it at all, very small and not appealing, but hey hopefully you go to Puerto Rico for the Atlantic Ocean not for some chlorine bathtub. Front Desk staff and employees serving breakfast (complimentary btw) are beyond helpful and friendly. I would recommend the place and stay there again given a chance!

"Mr. Rodolfo Montilla"

5
02/03/2016

Everything was awesome! We came here just because the couple that hired us to photograph their wedding wanted to stay here as well as the rest of their family. We had a blast and would love to come here for future events. Service was phenomenal and security was tight. Thank you!!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Rodolfo!! Thank you for the awesome review!! I remember your group, it was a pleasure to have you with us. If you come back to Puerto Rico for business, pleasure or a little bit of both, please feel free to contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Outstanding hotel/value in Condado"

5
01/03/2016

From check in to check out was outstanding! Staff was very friendly and accommodating. Room was very nice and had a great view to the ocean and Condado. Great location in the heart of Condado; can walk safely to all restaurants and bars. Parking was easy and simple to get in and out. Highly recommend this hotel for business and you can't beat the value/cost compared to the other hotels in the area.

"Great quality, comfort and location"

5
29/02/2016

Have been staying here all three years since the hotel has been reopened. Great location for beach, restaurants and travel to other areas of the city. Nice breakfast buffet and beautifiul pool area. Staff in all areas very friendly and helpful.

"Nice stay in San Juan"

5
29/02/2016

I loved the 3 nights I stayed at Best Western Condado. When I walked into my room it smelled clean and everything was lovely and in working order. Everything you could need. Microwave, fridge, safe, balcony, wifi, friendly staff, taxis constantly parked outside, walking distance to restaurants and beach, lots of convenience stores too. No complaints here.

"pleasant stay"

4
29/02/2016

staff was exceptional. breakfast was ok. hotel lobby and lounge area where spotless. rooms where comfortable and clean. very good value. location was great, very close to public transportation. the aquarium in the lobby was very well kept. starbucks, cvs, and walgreen, just across the street. free towel and beach chair provided with the stay.

"Definitely over rated"

3
28/02/2016

Booked this hotel based on Tripadvisor reports. As per the reviews the staff was friendly and the location had some advantages (ie: close to the beach, and some stores). When we first entered the hotel the lobby looked nice but that's when things started to go down hill. The hallway to our room was dimly lit and in major need of updating. Our room ( was supposed to be a suite) was dull, looking like in was decorated in the 70's. The air conditioner made a lot of noise and we had to cover part of the vent with towels to try and gets some relief from the fan that had no controls. We had arrived late and were exhausted from 17 hours of traveling or we would have complained. Had conversation with other people around the pool about similar issues. We are very glad we were only staying there one night. I would rate this hotel a 3 and for the price that is a real push. Bottom line we would not recommend this hotel to any of our friends.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Alyn, Thank you for staying with us. I wish we would have gotten a chance to speak during your stay. We proactively work extremely hard to make every stay perfect, but realize that situations might occur during a stay. We see these situations as opportunities to positively impact the stay. We hope that you can give us another opportunity in the future. Thank you, Henry Neumann General Manager

"pre cruise stay"

3
27/02/2016

hotel was quite nice needs a little upgrade furniture was a little old only stayed two nights . will go back next year. located close to everything. all hotel personnel was vary helpful. It would have been nice if they had a bar

"Comfortable, Great Location"

4
26/02/2016

Two drugstores nearby. Beach 1 block. Lots of places to eat. Clean, comfortable, decent breakfast. It is a tourist area so there will be families. The rooms were not exquisite, but had everything we needed and were clean and comfortable. The staff all spoke english, were available 24/7 and were very friendly. I only wish there was a jacuzzi instead of a kiddie pool. (The full size pool is only 4 feet deep anyway)

"Awesome caring staff"

4
26/02/2016

I really dont have any complaints. The room was comfortable and cozy, the balcony was cool even though it was angled toward the street. We enjoyed our stay. The gym is sufficient, capable of cardio and weight training. The pool was warm, and seemingly clean. The internet access was speedy, and they even have a set of computes to use. The staff are really friendly and helpful. The bed mattress was a bit hard for me, but that's perceptive. I'd stay here again, absolutely.

"We had a Great Stay with balcony"

4
25/02/2016

Would Stay here again, Came here for My Birhday. Stayed in one of the rooms that have not been updated yet so make sure you ask for updated room! Although my room was average I did like that I had my own balcony. Everyone is Friendly and Helpful. Its close to everything including a walgreens. Salsa is just around the corner make sure to ask the Lobby.

"What a nice surprise!"

5
24/02/2016

I stayed one night,got a nice,clean,comfortable room.However,I must say Carlos the manager is fantastic! He was courteous and kind and took care of our needs.Its a perfect location and I didn't experience any noise issues, had a delicious breakfast,and loved the cool little bar.All in all a nice stay.Kudos to the owners for having such a valuable asset as Carlos on your team!!!

"Nice, comfortable hotel"

4
24/02/2016

Everything you need: comfortable bed, clean spacious room, good internet, close to the beach and 24h food store and pharmacy, nice pool and rest area. Staff people very helpful. Also close to various tasty restaurants.

"Wonderful value for the location and the quality of the staff"

4
23/02/2016

My husband and I just returned from a week's stay here. I did a lot of research before I booked a place. I wanted a good value, but not at the cost of comfort and location. I nearly booked somewhere else and then I read all the wonderful reviews of this Best Western. They were not wrong. First of all, the staff here is phenomenal. The front desk folks are very friendly and helpful. The housekeeping staff did a good job. Our room was always perfectly clean. All the common areas are immaculate. The tour desk guy stayed later than his shift to help me book a rain forest tour for the next morning. The bartender is a serious WORKER! She handled a packed bar by herself every night. The place is bustling because they have an awesome happy hour deal of 2 for 1 drinks on weeknights from 6 - 8. And it's not just for bottles of beer. I mean she will make you perfect mojitos, too! So good. I should also mention that they have free freshly popped popcorn as a bar snack during happy hour. It is delicious. I'm getting hungry now just thinking about it (not to mention THIRSTY!). The location really can't be beat. There are a million bars and restaurants within walking distance. You are right across the street from the bus stop (you can take the #21 or the #53 to Old San Juan for .75 each way). And the hotel is right between a CVS and a Walgreens for all your sunblock and Dorito needs! We were in a suite on the 9th floor of the north tower. It had a huge balcony with a nice view of the water, though it's obviously going to be obstructed as the hotel is about a block from the ocean. They DO have their own section of beach, but one downside is that is a couple blocks away and it's not entirely clear where (there is a flag, but you have to keep a good eye out for it). Just ask the front desk staff before you go and they will direct you the right way. You may also want to ask them for some towels before you head out. They DO have them at the beach, but not always reliably/immediately. They have good lounge chairs; there should be a hotel rep around to help you with them (generally somewhere in the shade behind the flag). They also offer umbrellas (for a fee, I think), though we never needed them because there was always a nice mix of sun and shade. In fact, sometimes you get people coming over from big fancy oceanfront hotels because their beach is too shaded by buildings in the afternoon! The breakfast was fine. They vary it slightly day by day. Sometimes it's scrambled eggs; sometimes they are hard-boiled. They always have toast and cereal. There are sometimes bananas. Sometimes apples. Yogurt, applesauce. Tiny baked goods. The coffee is mediocre, but it always is. There is a Starbucks about a block away if you want something stronger/fancier. The only other thing I can imagine someone complaining about might be the bathroom. The toilet/bath room is kind of small and dated. But I really spent very little time in there so I didn't care too much. The sink is separate from the toilet/bath, which I always appreciate. There is ample space to put toiletries around the sink, which is lovely. I would definitely stay here again. And I would have no reservations about recommending it to others as long as they aren't real snobs about their bathtub being pretty.

"Perfect stay"

4
23/02/2016

Had suite 1010- partial ocean view. balcony was great had view to ocean and could see both ports. Room was spacious, alittle dated and worn but clean. Staff were all great. Walgreen and CVS pharmacy right across the street (CVS has better prices then Walgreens) Last Sunday of the month jazz festival in oceanic park- great fun Breakfast was good- plenty of seating Beach very close walk- one block- front desk provides towels to take to the beach Took out there bikes for 2 hours (no cost) great to get around- exit hotel front to left to second set of lights then right and you hit the bike paths along lagoon and will take you right into old san juan. close to many great restaurants (Buenos Ayeres, Cafe de Angles & Dannys international)

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Dawne!! Thank you for staying with us. Great to heard that you had a perfect stay!! Our suites are becoming extremely popular with guests. For a few extra dollars you get a very spacious room with a living room, dining area, king bed and kitchenette. I am glad that you enjoy the Beach Club, Bike Program and complimentary breakfast which are all included in the regular rates and taxes. Before your next visit, please feel free to contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Western Condado Area"

5
23/02/2016

Feb.1st, we booked 1 night stay at the Best Western in the Condado area of SJ. Hotel is across from the beach, close walking distance. We had a corner room on the 10th floor. Our room had a very small balcony, but we did have a somewhat ocean view. You could see the ocean from between the building across the street. Best Western is an older hotel, but well kept. Our room was clean, comfortable, & the staff was friendly & helpful. Hotel has a small bar with a happy hour, has a pool, & offers a complementary breakfast. We would stay there again.

"Overpriced"

1
22/02/2016

We chose this hotel for one night prior to a cruise. We arrived at 3:00 in the morning so only had a few hours. The room was upgraded to a suite, but everything was very old and tired and not worth the outrageous price we paid. The bathroom had very poor ventilation and showed water damage. I think the$15 per person resort fee is a cash grab - it does not have resort amenities. Next time, we will look for a different hotel

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and reviewing the visit. Guest satisfaction is extremely important to us. Our rates a very competitive when compared to other branded hotels in the area. Right now we are in the middle of high season, when rates tend to be at the their highest point due to the increase in demand. Our rates include daily complimentary breakfast, use of the beach club, use of the bike program and Free & Fast WIFI. I wish that we could have spoken during your time on the property. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. We hope you can give another chance in the future. Sincerely, Henry Neumann General Manager

"Would stay here again in a heartbeat!"

5
20/02/2016

From the point of check in the experience was positive. There was a slight problem with our check in in part because we added a day to our trip, but the woman checking us in was very polite and had a solution to our problem before even mentioning the problem. Her solution didnt cost us any extra money and the rest of our stay was easy!. Our room was partial ocean view, but we only paid standard price! 1 block from a beach which is free to go to! The pool is open 24 hours! Great to just relax in the pool after a long day of hiking! The continental breakfast is not too bad! and the hours are 6:30 to 9:30, which in my experience is better than many others that end at 8AM. There is coffee and water always available and convenient to go cups! Our room, standard double had a coffee maker, microwave, and mini fridge with cold water in it. There is a 24 hour CVS and Walgreens across the street! The staff was always so nice, and they held our luggage after checkout until 10PM! We stayed there in Feb, which I believe is a higher tourist time, and it was $182 a night, it may be cheaper in the off season, Definitely a good place to stay!

"Nice Clean Hotel Close to Beach"

4
20/02/2016

We have had good luck with the Best Western brand wherever we travel so we thought we would try this one for one night before we met up with another couple and flew to Vieques. The hotel and staff did not disappoint. It is located on a relatively quiet street so street noise is not a problem. The hotel was immaculate as was the room. The complementary breakfast in the morning was very good with a decent variety of quality dishes. Though we did not take advantage of it, the hotel is located within easy walking distance to the beach All this, combined with a reasonable price (and no resort fee), makes the Best Western Plus Condado Palm Inn and Suites a great place to stay. We will definitely consider staying here again when we return.

"Loved that Best Western "

4
19/02/2016

We stayed there overnight Jan 29 took a cruise from ther allways loved Best Western but what I was most impressed with was the decor and guest services we had a transfer from hotel to pier they told us to attach labels to our carry on so they would take not only checked but carry on as well so we had a few hours to take some walks and not have to worry about carry on. We also asked where they recommend for dinner they suggested Oceancia which was awesome by the way Thankyou Best Western Condado

"Good hotel"

5
19/02/2016

We stayed at the hotel again this year while doing our annual southern Caribbean cruise. Is reasonably priced and in the Center of the Condado area of San Juan. Great restaurants, bars, nightclubs and casinos nearby. Try mofongo at the Orozco's restaurant two down from Walgreens. You won't be disappointed.

"Great Hotel for the Price"

5
19/02/2016

We booked The Best Western Condado Palm last-minute as we made plans only a few days out to travel to San Juan for a short vacation. The price is below average for the Condado area, the rooms were clean and well kept, and the hotel is walking distance from everything you could need for your stay. We were especially happy to find out that our standard room still had a partial view of the ocean. If you're in the area and looking for simple accommodations and a friendly staff, definitely stay here!

"Just OK, Not Great"

3
19/02/2016

My wife & I did a pre-day stay here prior to our Southern Royal Caribbean Cruise. We felt the location was the best asset of the hotel. The hotel was located in a nice area near a few restaurants & across the street from the Walgreen's Drug Store. We stayed in a room on the 6th floor that was just ok. The room walls, floor needed attention very bad. The bathroom was designed very odd. The toilet was stuck in between the wall & the tub and the paper holder jammed into your left side making it very uncomfortable. The pool area was real small also. Overall, our one night stay was ok.

"Ideal for precruise or post cruise stay"

4
18/02/2016

We stayed here for 2 nights prior to our cruise and we were quite happy with our choice and experience. We were unable to book a room in any old San Juan hotels because of unavailability and went with this one because of positive reviews and more reasonably priced than other hotels in the area. The hotel is close to stores, restaurants and beach. It has a nice warm water pool - it is not in the sun all day and is not built to swim laps- pool towels are available at the front desk. We stayed in the south tower on an upper floor and had a nice sized room with safe,fridge,microwave oven, coffee maker. We found staff pleasant and helpful. Only issue we had was a noisy air conditioner but we appreciated it Sunday night as I think every harley and car in San Juan with loud music, loud engines and exhausts, honking horns were out on the streets till all hours of the night. The balcony was very small and not usable except to stand out and watch street activity. We were a little startled at the number of beggars using puppies or dogs as a means to get money on the sidewalks but they did not bother anyone. We felt very safe to walk around and explore. The hotel is surrounded by other buildings and you can see the ocean if you are on the north side of the towers but it is a very limited view. Breakfast buffet was appreciated but could have been better staffed to refill food areas that were out of items.

"Clean, well priced near beach."

4
16/02/2016

Hotel was well maintained and staff is very friendly. Great location. Within walking distance to many eateries, shopping and beach. Rooms were not available until well after 3pm. Be sure to understand how elevator works using your room key so you don't get stuck going no where. Breakfast had many options. I worried about room facing the busy street but had no problem with noise on the 2nd floor.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Mandi, Thank you for staying with us and reviewing the visit. As you mention, we have a great location and staff. Our staff takes a lot of pride in providing excellent service in a clean and comfortable environment. The property is located in the heart of Condado on Ashford Ave., Puerto Rico's main tourist district, just steps from shops, restaurants and the beach. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Terribly Dissapoineted"

2
16/02/2016

Your evening staff should take a customer service training in providing service and explanation and should also not comment in Spanish under his breath regarding how stupid he thought we were and bad mouth us as Puerto Ricans we spoke and understood English and Spanish and given that Puerto Rico has a 49% poverty rate you might want to treat all guests with respect as they are spending money .

"Simply great"

5
15/02/2016

It was one of those stays that met all expectations. Great customer service, excellent view from my room and cannot complain about the location. Really enjoyed my stay. The beds were extremely comfortable. We were close to plenty of restaurants. The one thing I did not like was having to pay for parking but this is something any traveler should be used to when visiting a big city

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. It's wonderful to hear that you had a great stay. Our Team Members take a lot of pride in delivering excellent guest service. Every guest should feel welcomed and a part of the Palm Family. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Comfortable hotel"

4
15/02/2016

Hotel was conveniently located. Short taxi ride from the airport. 1 block walk to the beach. Bus stop to catch bus to Old San Juan was at the corner. CVS and Walgreens across the street. Many restaurants within walking distance. Staff was very friendly and welcoming. They responded quickly when I couldn't get the safe open in our room. Room decor was a bit dated. But rooms were spotless. You do have an ocean view from upper floors.

"A great beginning"

5
15/02/2016

We came to San Juan with friends a few days ahead of our cruise and stayed at the Condado Palm. It was clean, comfortable and bright. We were walking distance to restaurants and a very short walk to the beach. The neighborhood seemed safe to walk in at night. We very much enjoyed the pool on both nights of our stay-it was our favorite feature of the hotel. The breakfast was good and added value to the stay. We were able to easily catch a bus right in front of the hotel to go to visit Old San Juan. Note: We were busing on a weekday and apparently the buses are not as reliable on Saturdays and don't run on Sundays. The free trolley system in Old San Juan made it easy to see it all. The hotel was able to delay our check out on Saturday morning so that we were able to enjoy some time on Condado Beach sunning and swimming. The hotel offers complimentary beach chairs and towel right on the beach. All in all a great experience. We would recommend the Condado Palm Inn.

"Very basic"

3
13/02/2016

We stayed for one night after our cruise. We wanted to be near a beach and the kids wanted a pool. The lobby seems bright and updated and the employees are friendly. The rooms seems dated and a little shabby in areas. We booked two rooms and they were side-by-side, but not adjoining. I found the carpet seemed a bit icky, the bathroom was very basic (think dormitory) and seemed a bit rough around the edges. It was clean enough but felt run-down and outdated. I did like the Bath & Body Works products however. The bed was comfortable enough. The other thing that annoyed me was that the air conditioning unit was adjacent to the head of the beds against the outside wall and anytime you had it running, it blew cold air right over your heads while you were laying down. Even on the lowest setting, it was annoying to have the cold air blowing directly on your head. We turned it off for a while but figured out how to have just a fan with no cold air. Without the unit on, we could hear the people in the pool. Apparently the pool is open 24 hours so it wasn't until almost 2am when it finally quieted down outside. The location is nice however it is not directly on the beach. Our friends stayed at a different hotel and we wish we had stayed there. That hotel had a large, resort-style pool, was directly on the beach, free boogie-boards, and updated rooms. This was fine for the price and a one night stay but I probably would choose a different hotel next time. The employees are great and that is probably the best thing about this hotel.

"way more than expected!!!"

5
13/02/2016

Conveniently placed in the center of The Condado at a walking distance from the pristine waters of San Juan beaches. Their professional and friendly personnel take pride in making you feel welcome to a clean room and shower, 24hrs pool and gym, great breakfast and parking right on property. No problems with the internet, very good signal and security features to access the facilities with your room card even the elevators.

"Very Good Experience"

5
12/02/2016

Staff was very warm and welcoming. My partner is disabled and treated her very well. The suite was beautiful. Would definitely stay again the next time we are in Puerto Rico. Many kudos to the entire staff of this establishment.

"Comfortable but not fancy"

3
12/02/2016

Needing a place to stay for two nights, we opted for here. The facilities are clean and comfortable, the staff is friendly and helpful and it is located a block and a half from the beach however it has a pool. The complimentary breakfast offerings hot and cold selections.

"Not really impressed"

3
10/02/2016

Where to start...aside from getting stuck on the elevator, bathroom sink plumbing flood (twice), no towels at the pool or designate beach spot (as expected), super firm mattress, no wash clothes...hmmm? The best was the beach spot attendee telling me I could either have used beach towels (he called them dirty) or I could walk back to hotel to get clean ones. Ocean view from our suite was sweet and plenty of eateries nearby. 24-7 Walgreens and CVS across the street was nice, especially when travelling with a 7 month old. Nice seafood buffet at the Marriot nearby. Oh and parking was $16/day. Every other lot nearby was $10.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Chaz, Your review does not match the expectations that we have set for our self as a property. I will personally address these items with our staff and correct them immediately. I wish we could have spoken about your stay while you were in Puerto Rico. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Warm and welcoming"

4
10/02/2016

We stayed four nights at the Best Western Plus following a Disney cruise. The hotel is a block from the beach, with nearby shopping, restaurants, and bus stops. Our room was very comfortable, and we had a view of the beach from our balcony. Staff were always friendly and helpful. The breakfast offered a variety of hot and cold dishes, more than enough for anyone. There is free high speed wifi and a business centre, handy for printing boarding passes. The pool area is clean and sunny. It is a great choice for those who want comfort and convenience without the much higher price of beach-front accommodations.

"A very nice hotel by the beach"

4
10/02/2016

This hotel is very clean and has really friendly and helpful staff. There are always lots of staff there to help you with anything you need. The location is great because it is right by the beach but also convenient as you can walk to lots of restaurants and there are 24 hour pharmacies right there in case you need anything. The internet was very fast and stable.

"Great Place"

4
10/02/2016

Stayed one night before boarding a cruise ship. Was a nice hotel with great staff. Good location across the street from the beach and convenient taxi ride to Old San Juan and the cruise terminal. Great breakfast and free wifi

"Poor Management"

2
09/02/2016

My wife took a fall off of a chair in the lobby where the wheel locks were not engaged and fractured her wrist. Even after having reported the incident we came back a week later and the problem had not been corrected. Bathrooms are really dated and need to be upgraded

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Becky & Thomas, Thank you for staying with us. The safety and comfort of our guests is of the upmost importance to us. I can assure you that we constantly assess our property in order to make sure that it is in optimal conditions. We take pride in delivering excellent service in a safe and well maintained environment. Sincerely, Henry Neumann General Manager

"Wondeful hotel and friendly staff"

5
09/02/2016

We stayed here post cruise for 1 night and loved it. The staff was delightful and so friendly. The rooms were clean and the area the hotel is in has a ton to do! There is not a restaurant in the hotel but there was a bar. We would stay here again in a heartbeat!

"Very nice and clean Hotel"

5
09/02/2016

Hotel situated in a excellent location,restaurants in walking distance, the beach is a block away, very nice staff rooms updated would definitely recommend and return. 24 hr Walgreen's and a CVS right across from Hotel

"Clean, attractive and helpful staff"

5
09/02/2016

The hotel itself was attractive, clean and offered a good hot breakfast. The staff was very helpful and pleasant. The happy hour offered gave our friends time to relay and visit while having a drink and popcorn.

"Not My Favorite"

3
08/02/2016

Ordered a handicapped room; placed in regular room which wasn't suitable for my issues. Told that handicapped room would be ready and cleaned in one hour. Three hours later I went to the desk and was not a happey camper. Finally, the room was finished but it smelled so bad. I thought the maid sprayed something so we moved in to the room. I complained and finally on the second night was told that I could move but at that point, I refused. When we were in the room, the air conditioner spilled a good amount of water unto the carpet and we reported the issue. The smell was from mildew and mold, The manager did come to the room and since we didn't want to move since we were checking out in the morning, gave us one night free. In a follow up email. the manager said the problem was taken care of. The rest of the hotel, pool, breakfast, etc were all fine. Around the corner from the hotel was a delicious Chinese, Japanese restaurant as well as close by casinos.

"Condado Location and good value"

4
08/02/2016

Close to Cruise docks, beach, Old San Juan, restaurants and shopping ( including CVS and Walgreens for forgotten items). Have used it twice for pre and post cruise lodging. Last time I got really reasonable AAA price for 16th floor suite with balcony facing the ocean. Check out the full suites and be surprised that the huge suite with beds for four costs only a fraction more than the base room .... I dealt directly with the hotel and got a much better price than any of the hotel price engines

"Good location and nice hotel, but Condado Beach is not very nice"

4
08/02/2016

We stayed at Best Western Plus Condado Palm inn & Suites for 3 nights before a cruise and we liked the hotel and the room was nice, however the bathroom was not renovated. The complimentary breakfast was a typical BW breakfast with some kind of eggs, toast, youghurt and fruit, but it's a long way from a Swedish or even European complimentary hotel breakfast. The pool area is OK, but the sun disappears at about 2 o'clock p.m. We didn't like the Condado Beach at all, because it was small, narrow and somewhat dirty, but BW has some complimentary sun chairs on the beach. The location is good and the bus ride into the bus terminal near Old San Juan only takes about 15 minutes, and there are also plenty of restaurants nearby, but the area is not very "cosy", for example, very few restaurants with outside places nearby the ocean front. It's also fairly close to Plaza Las Americas by taxi, if you'd like to do some shopping.

"Great central location Isla Carolina/Condado San Juan area"

3
07/02/2016

Pros Best Western in Puerto Rico has a terrific location. The lobby is beautiful and elevators work fast. Our room had a king sized bed, desk, closet, microwave, refrigerator, and of course private bathroom. Also, free hot breakfast, free wifi, and no hidden resort fees were a plus compared to many other hotels in the area. Restaurants, shopping, and the beautiful Condado beach our just a few steps from the hotel entrance. Walgreens and CVS pharmacy are 24 hours located right outside the hotel, too. Cons Sleep may be trouble for some because of its central location-you will hear traffic, trucks backing up, and horns honking around this bustling area. Suggestions: the rooms need some updating as far as some of the electrical outlets not working, the ceiling needed a paint job and some work in our room, and window glass needs sound proofing. Overall a great deal for the location as compared to other hotels down the street and around the corner. I would return again!

"Good value"

4
07/02/2016

San Juan is not the cheapest destination. This hotel was cheaper than other hotels in comparison. All the hotels in the Condado area have the usual exorbitant taxes and fees associated with all San Juan hotels. The lobby was remodeled and clean, staff was very polite and helpful. The rooms are small but so are most in San Juan hotels. Continental breakfast is included and includes the usual cereal, yogurts, pastries, and some hot items like eggs, sausage, etc.. that change daily. And of course coffee, tea, and juice. There is a pool, a gym and a small business center. The hotel bar is nice and the bar tender friendly and makes a really good Mojito. Beach was a short walk away, nice having chairs and towels available there. Rooms were dated and in need of remodeling/updating. Breakfast was hearty (included eggs and some sort of meat and a potato each morning) but crowded. I'm not sure I'll return to San Juan, but if I do, I would definitely stay here again. There is a Walgreen's and a CVS across the street which sell everything from food, to beach wear to pharmacy items to alcohol. And the prices are reasonable at both.

"Good Place for Pre or Post Cruise"

4
07/02/2016

After a 12 day cruise we checked into this Best Western. We were early, but had our room by 1:00. Staff is very friendly. Room in the South Tower was large with two queen beds, but the bathroom was small. The air conditioner was so loud we had to turn it off at night to sleep. The pool was great! Breakfast was adequate. Being a hub for cruisers, the weekend breakfasts were very crowded. Happy Hour in the bar Monday-Friday was a nice touch. On the beach we had a reserved area with free loungers. Loved the location as we were right near the bus line, great restaurants, CVS, and the beach. Would return, but only in North Tower.

"Dated rooms, good service, good value for $$"

4
06/02/2016

San Juan is generally a run down, expensive place. This hotel was cheaper than other hotels in comparison, although they had the usual exorbitant taxes and fees associated with all San Juan hotels. The lobby was remodeled and clean, staff was very polite and helpful. Beach was a short walk away, nice having chairs and towels available there. Rooms were dated and in need of remodeling/updating. Breakfast was hearty (included eggs and some sort of meat and a potato each morning) but crowded. I'm not sure I'll return to San Juan, but if I do, I would definitely stay here again.

"Great location, mediocre everything else."

3
05/02/2016

I was really impressed when we walked in the lobby; very clean and modern. The front desk staff was courteous and helpful (we arrived in the morning well before check in, but they were nice enough to store our bags and get us a parking pass so we could go explore the area). The location of the hotel is perfect; about a block and a half to the beach, surrounded by shops and restaurants, and centrally located to just about everything you'd want to do on the island (10-15 minute drive to old San Juan, El Morro, and the Bacardi distillery, about an hour of very scenic driving to Arecibo where la cueva del Indio is, about 20 minutes to the big fancy mall, and about 30ish minutes to El Yunque). The tour desk up front was very helpful in organizing a couple of activities for our group of four, as well as recommending some places to eat that were off the beaten path. We had a very easy time getting around, and really did enjoy coming back to the little beach community at the end of the day to explore the area on foot and unwind. Unfortunately our stay here did have some disappointments. The ocean view that I thought I had paid for is definitely not the view from our room in the north tower on the 15th floor (see pictures taken from just outside the sliding door in the middle of our patio). The room was spacious and tidy, but a little shabby and outdated. The pool is small and and not very well maintained, and what we had thought was a hot tub actually turned out to be a shallow "kiddie pool". The hotel does have a beach club that provides lounge chairs and towels, although I recommend bringing your own towel if you can, as the ones they offer are very thin and tiny. The breakfast varied from okay to downright bad, so most mornings we opted for an inexpensive breakfast around the corner at Latin Star (FANTASTIC coffee). Overall we really did enjoy the location and a clean, comfy bed. However, as someone who travels quite a bit, I think I was expecting a little more for the money from the actual establishment.

"great location and value"

5
04/02/2016

We enjoyed exploring San Juan in this hotel because of the location and free bikes we were able to use. Also great local places are within walking distance to eat at. We liked that the beach is only 2 blocks away and they had towels and chairs to also use for free. The breakfast is encluded in the room rate and was great to get your day started. The bar has happy hour 2 for one drinks during the week that was a great deal. We got delicious frozen drinks,

"Condado Best Western Palm"

3
04/02/2016

Very long wait for room (1 hour +) for room to be cleaned. Strong odor of mildew in room. On the last day of our stay, we were offered a room change. Breakfast choices were adequate but saucers were used for plates. Are they afraid we will eat too much?

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Mrs. Simmonds, Thank you for staying at our property and reviewing the stay. We offer our apologies for the situation with the room. I assure you it was an isolated incident. The hotel's check out time is 11am and guaranteed in check in time is 3pm. We always work very hard in order to check in our guests as soon as possible and before the 3pm guaranteed time. Our system shows that you were checked into your room at 11:46am, three hours before the guaranteed check in. We serve a complimentary breakfast for three hours everyday. Guests are welcomed to stay, eat and enjoy as much as they like, but its truly sad to see how much people over serve themselves and the amount of food that is thrown out everyday. If I can be of additional assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"San Juan - Condado"

4
03/02/2016

Hotel was central to all in the tourist area. Staff were very friendly and helpful and the hotel was clean although an older facility. Loved the location and would stay there again if traveling in that area!

"Condado Best Western"

4
01/02/2016

Henry was an awesome employee at the front desk. Smooth check in with a suite on the 17th floor facing the ocean. Just newly renovated with modern touch. Great balcony with marble tile that has a table and two chairs. Walking distance to the beach and many restaurants, buses and taxi's. Pool was very clean along with the property. Free WiFi and breakfast which was very good. Wasn't the same thing everyday. Will definitely return here again. Oh there is a friendly happy hour. All the staff was very helpful and friendly. If you need to buy yourself some things including some vino or other cocktails supplies you can purchase at Walgreen's across the street.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Wendy, I am glad I was able to assist with your check in process. As you mention, we began a new Happy Hour last week. It is a 2 for 1 weekdays from 6pm to 7pm. Our suites have become very popular with guests due to their views and additional space. Please feel free to contact me directly for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Loved our home away from home."

5
01/02/2016

Excellent place to stay. We were on the 17th floor overlooking the ocean. There was a busy street right below us but we didn't hear any excessive noise. There was a very nice beach within a 3 minute walk. The stores right across the streets were very convenient and have many items that you may have forgotten or need to snack on. The breakfast was great. It was a wee bit crowded as everyone wanted to eat at the same time, but there were no complaints. We would recommend this hotel.

"Great bartender"

5
28/01/2016

My cousins stayed at this hotel. We joined them at the bar for happy hour. Pablo, the bartender, was amazing!!! He was alone in the bar and did an amazing job keeping up with the crowd!! And he kept his fun and friendly personality the whole time!!!

"Super convenient!"

4
28/01/2016

My wife and I stayed one night before a cruise and the location was spectacular. The beach was maybe two blocks away, there were drug stores on two corners for any last minute needs, and plenty of restaurants. A short taxi ride from the airport and a short taxi ride to the pier. The hotel does provide transfer to the pier but we chose to take a taxi but they did make sure our luggage made it to the ship, a huge plus! The room was sizable and clean, the pool was nice, a great little bar off the lobby plus an adequate breakfast to start the day. We would definitely stay there again should we be taking future cruises out of San Juan.

"Great Hotel Location"

5
27/01/2016

I enjoyed staying at the Best Western Plus Condado Palm Inn & Suites Hotel, in San Juan, Puerto Rico. The hotel is located right in the heart of the Condado, with great restaurants of every possible type of cuisine to choose from. The night life is great with many night clubs to choose from, and if you enjoy gambling, I recommend the casino at the La Concha Renaissance San Juan Resort Hotel.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Roberta!! We are glad that you enjoyed the stay. As you mention, our property is located in the heart of Puerto Rico's main tourist district, Condado. The Condado Palm is just steps from restaurants, nightlife, casinos, and stores. We also recommend La Concha's casino as the best in the area. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann Genera Manager

"Great Value, Location"

5
27/01/2016

We spent two nights here pre-cruise and it was a great time. The hotel is well located, with restaurants within walking distance. The beach is just a block away and we had a great view of it from our room. The staff was very helpful and didn't hesitate to recommend places to go, things to do, and were just very cheerful to deal with. The breakfast each morning was an added bonus and we always found something to our liking. Would certainly stay here again and recommend to our friends.

"Fine Place to Stay"

4
27/01/2016

We stayed here for two nights when we arrived in San Juan before leaving for our ultimate destination. We chose it because it was one of the more affordable options for our stay. The hotel was perfect for our needs. It's about two blocks from the beach and within walking distance (albeit a healthy walking distance) from San Juan. A full breakfast is included. Our room was comfortable and quiet. We found the staff very helpful.

"Great Hotel After Cruise"

5
26/01/2016

We stayed at this hotel after our cruise. Though we did have to wait for our room, we were able to check our bags in and explore the area. The hotel is a short walk, about a block, to the beach. Also, in either directions you walk you will find a ton of restaurants and shopping. The hotel offers free wifi. We waited in the lobby for a little while, where they had coffee and drinks available with plenty of seating. We found the staff very helpful whether recommending restaurants, to helping us acquire a cab to the airport early the next morning. The rooms were clean and comfortable. We would stay here again.

"Very Nice Hotel."

5
26/01/2016

A very Nice hotel and conveniently located in the Condado Area. One block from the beach. The breakfast was very good. Customer Service was great. Parking is behind the hotel and very secure. Located by a lot of restaurants and pharmacy.

"Great!"

4
26/01/2016

We stayed here for one night before our cruise. It was centrally located in Condado just a block away from restaurants and the beach. The room was nice and the staff was very helpful. They provided a very nice continental breakfast. The bar in front was good and doubled as morning storage for travellers' luggage. They had a system in place to check your bags after checking out so you could go out and tour the area. Only negative was that there was no restaurant attached. There was, but it closed.

"Great Hotel, excellent value overall"

4
25/01/2016

This hotel offers an excellent value. It is clean, comfortable, and it has a great continental breakfast. It is also very conveniently located. We will definitely come back to this hotel during our next trip to Puerto Rico!

"Great Place -Nicely Renovated"

5
21/01/2016

Booked one night at this property and discovered it had become a Best Western from a former decadent hotel that closed,and we were impressed from the moment we walked into the lobby. They had the best rate in the area - considering all hotels were booked solid and even over booked due to extended holidays in PR . Pleasantly surprised to get a nice free breakfast. The room was spacious, bright, clean and we got a nice view of Ashford Ave. and also of the swimming pool area.The hotel has good security and the guest key is swiped to activate the elevators.With Walgreen across the street and CVS at the opposite corner it's a winning combination. Very positive experience overall, but sadly, we weren't vacationing but instead dealing with a family loss.It fulfilled it's purpose but couldn't stay another night due to being overbooked.

"Excellence"

5
21/01/2016

I love the service that has been provided to me and my co workers. The hotel staff goes out of there way to make our stay comfortable. With the perfect example about the lost of my glasses and when I called Rosa in the way she went out of her way it was so appreciated.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Migdalia, I am gald that we could locate your glasses. Rosa immediately contacted Luis, our Housekeeping Manager, who found them. It is extremely important for us to provide great service in a secure and comfortable environment. If I can be of assistance, please feel free to contact me at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"great location and great staff"

4
21/01/2016

this hotel made you feel right at home and the staff were so helpful in very way. the location is perfect for walking to local restaurants and the bus to Old San Juan is right on the corner .75 in and out of the town. The beach is half a block right at the end of the street easy walking distance.

"TRUST US!! WE LIVE IN PUERTO RICO!!!"

5
21/01/2016

We are a gringo couple from Florida who have lived in PR for 8 months now. We have traveled all over the island and experienced much of the wonderful people and culture here!! For the price, you just can NOT beat this hotel!! We paid well under 200 for an ocean-view room which was a suite! These are converted apartments, appointed well, the entire North wall is Glass with a sliding glass door and balcony with desk and chairs. You have a nice flat screen in your bedroom and one in the living room that swivels out so you can watch TV on the balcony while enjoying cocktails and a nice cigar and enjoying the view! The hotel is just one block from the beach BUT THAT IS PERFECT!! Trust us....when you are ON the beach in surf season (which is NOW) you will HATE IT!! The waves are EXTEREMLY LOUD!! Sounds like somebody is throwing the couch around in the next room!!! In this hotel...the wave sounds are just right...you can hear them crashing, but it wont keep you up! We stayed in a hotel just down the beach a month ago, paid MUCH more and didn't receive NEAR the service!! The staff here from the girls at the desk, to the bartenders are just WONDERFUL!!!! You will NEVER find a hotel with an ocean view, for this price ANYWHERE!! Not in California, Florida, etc. Most of the guests were waiting on cruises and the cruise dock is only minutes away. The food right across the street is AMAZING!! We had Sushi right across the street and it was the best we've ever had (and we are Sushi snobs!)....It's the place right next to Condom World (which is a fun store with awesome cheap cigars!!...and condoms) . You can walk across the street to the Marriott where they have awesome LIVE huge Salsa band and AWESOME HUGE cocktails with great bartenders and dance the night away without having to pay 500 plus a night!!! This hotel will be our go to hotel on the East side of the island from now on!! While we were there we ran into a famous actress (Hi Brooke!!) who was staying there while they were filming a movie and we had a blast!! This place is a gem! If you are a super picky whiner type, you might not be so enthusiastic about the little things (like our bathroom door handle was installed upside down and you had to lift UP on it to open the door....BUT WHO CARES!!! This is PR.....you'll find stuff like that in the Marriott too!! But you will pay MUCH more for that option!!). We have stayed at HUNDREDS of hotels in the states and very few stack up against this one. Highly Recommended!!!

"great experience"

5
20/01/2016

Great location, good breakfast, which included a variety of hot and cold, staff was friendly and eager to help, the pool was warm, room was clean, it had everything we needed, good partial view of ocean, I would come back any time

"Hotel Stay and Accommodations"

5
20/01/2016

FIrst time staying at this hotel and i rate it 5 starts and more, walking distance, to entertainment, casinos, restaurants, beach right across, amazing customer service from hotel staff. Very informational, i inquired about rates for christmas they checked for me, and informed me of the rates,. Very clean, breakfast very good, fresh.

"Fun in San Juan"

5
17/01/2016

Very nice hotel. Very clean. Staff very friendly. Couldn't do enough for you. Breakfast selection excellent. Pool a bit small but very clean. Lots of restaurants within walking distance. Directly across the road from 2 24 hour drug stores. Taxis available all the time, very little waiting.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Donald, Thank you for the wonderful review. I am glad that you enjoyed the complimentary breakfast and service provided by our staff. Please contact me directly before your next visit for our best rates. I can be reached at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"A live hotel"

4
16/01/2016

First time to Puerto Rico and i stayed 2 nights at Best Western.. The long trip and the full time schedule with my business, i never had the time to discover their fully potential.. The room was fine and clean.. I liked the bed.. A/C was very strong.. In this hotel, the life is 24 hrs.. People come and go.. Next to it, there are the beach, lots of restaurants and coffee/drinks, and a super market.. The stuff was very friendly.. As an European, i didnt like the breakfast.. We are not used to eat soups or some many sweets.. The prices, the first days at Puerto Rico was seem to me very expensive.. But, now i believe its regular (visit other places in Puerto Rico).

"President"

2
15/01/2016

I did not sleep because of the noise at the pool. Kids playing at 2am, that is when I called front desk. Pool should be closed by midnight especially during the week. Room is in serious need of updating. Don't be fooled by the exquisite reception and bar areas.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Mark, Thank you for staying with us and taking the time to review the stay. We will definitely review your suggestions carefully, as your feedback is essential as we work to continually improve our product. If I can be of assistance, pleased feel free to me contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"San Juan"

5
15/01/2016

This a great hotel that can take care of your every need. It is clean, the staff is very nice. It has a great location. The rate was appropriate. I highly recommend this hotel for your stay in San Juan Puerto Rico.

"Nice Clean Hotel"

4
14/01/2016

Very busy hotel. Clean good rooms. With Balcony, just a side sea view. Close to beach and restaurants and shops. Helpful staff, reasonable breakfast. Swimming pool. Use of the hotels towels for the beach, hotel had its own spot the beach with sun beds you can also have the loan of their bicycles.

"A little gem in paridise"

5
13/01/2016

Had a great 4 day stay. Staff is fantastic....our room...the pool...free breakfast...convenient location....reasonable rates. Shout out to our cousin who kept food rolling for breakfast every day...the staff is what makes this place so special. Gracias. Hasta la proxima visita!

"Short walk to beach, nice hotel aminity"

5
11/01/2016

We are pleasantly surprised to receive an upgrade to suite. Even though the room has no ocean view, the balcony has. The room is clean and neat. The bed is very comfortable. We like the short walk to beach and had a good time there. Please note that the parking entrance is on rear of the hotel, The parking lot is shared with other users. To receive the guest rate of parking, a special form has to be obtained from the front desk before driving to the exit both.

"Fabulous Staff"

5
11/01/2016

The Best Western Palm Inn and Suites in Condado, PR is a nice, clean hotel. The best part of our stay was the fabulous staff. All front desk staff were friendly and helpful. They remembered our names, provided advice about activities and things to do, and made phone calls on our behalf. The excellent service the staff provide helped make our vacation a special one!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Molly, Thank you for recognizing the service provided by our team members. I will personally share your review with them. I am glad that you had a special vacation with us. Whether traveling on vacation or business, I can offer you our best rates. I can be reached directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Top notch"

5
10/01/2016

This motel was in the perfect location. It was only a short drive from the airport as well as the pier. We were within walking distance to the beach, shops, and restaurants. The staff at Best Western offered advice on places to eat. They also helped plan shore excursions during our stay. It was very clean! Our room was a bit noisy from the traffic outside, but our children stayed further back (still with an ocean view) and they heard nothing all night. I have recommended this to family and I would stay there again!

"Great in everyway.!! "

5
10/01/2016

We got checked in fast, the room was clean, the furniture in great conditions, the view was amazing in the 12th floor. The maid Coral was very nice and cleaned very good besides she found my phone that was lost in the room and left a nice note wishing me Merry Christmas.!! The beach was a 5 minutes walk. The breakfast was The breakfast buffet was fresh and real good... I will obviously stay again.!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Neko, Thank you for the wonderful review. I am glad that Coral was able to assist you with your phone. She will be recognized and rewarded for her service to you. We hope to see you again soon. Get our best rates by contacting me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Could be better"

4
10/01/2016

I realize that this is a busy hotel because of the cruise ship traffic, but housekeeping could do a better job of cleaning the rooms, comped this room and was not treated very nicely by the front desk, they seemed to make sure that we were one of the last to get a room, all in all a 4 star hotel.

"Breath taking"

5
10/01/2016

Jan 29th 2015 ..Before we moved back to Pennsylvania.. 2 days we stayed here.. we love our suite big spacious and we stayed the 15th floor ... we watch the sunset Beautiful. the breakfast very good.. the staff are great.. I love the fish tank they have at the lobby.. my baby boy and husband loved the pool..

"good location - nice breakfast"

4
09/01/2016

PROS very close to beach - one block very nice breakfast with multiple hot choices that changed daily nice sized rooms friendly staff discount drink coupons for bar at check in 24 hour pool lots of restaraunts and shops in walking distance large parking lot ($) CONS little run - down and showing wear in some places parking seemed a bit expensive noisy area little pricey

"Noisy"

3
08/01/2016

Too bright and noisy. South side of room had only see through shades and no curtains. Even the nights were too bright. Did not get enough sleep. Beeping noise all night apparently from a gate. Difficult to open balcony door and did not close properly.

"Great for a family 3 to 4 stars"

4
06/01/2016

For 189/night we got a suite on the 18th floor overlooking the ocean. We felt this was a good price for this area. It's a little old and could use some updating but for the price and location it fit the bill! The balcony was large and the view was great. They have chairs and towels on the beach for hotel guests only. On our 2nd day it took some prodding for the attendant to go and get more towels since they ran out - there were about 15 of us without towels - that was a little disappointing that he didn't think on his own to go get some! Breakfast was just okay - on the 2nd day they only had ham for a protein choice - everything else was a carb. They had cream cheese but no bagels...and toast but no peanut butter. Hopefully it was just an off day - but feel that a bit more protein could have been available. If you park be sure to let the office no right away - Use the Magnolia parking lot right behind the hotel. The front desk needs to give you a voucher so you can go in and out of the parking lot. Don't plan on sitting at the bar - we rarely saw it open - but there was a lot of options right out the door. We found a great pizza place right around the corner with brick oven pizza Di Zucchero...right across the street from CVS. Pool area is small and doesn't really get sun. Definitely spend the extra and get an ocean front - it was worth it.

"Well-Situated Hotel, But Not 4-Star Property"

3
05/01/2016

We booked the 18th floor suite of this hotel for New Year's Eve, and paid $$$ for it. Got a great view of fireworks, but compared to other four star or even three star hotels, this place felt pretty flimsy and shoddy. Our suite was beige and had bare walls and thin sheets. It's barely a step up from the kinds of hotels you stay in when you're on a road trip in America. I guess I was expecting a grander feel, but that's not what this place is about. Friendly staff and one of those depressing breakfasts I've eaten at roadside hotels many times. But it's a short walk to the beach, so if that's what you're looking for, go for it.

"Big Room, Amazing Views at Half Price of Nearby 5 Star Hotels"

5
04/01/2016

The Best Western Condado Palms is in my opinion the best deal in San Juan. Situated across the street from the same beach as five star hotels The Marriott, La Concha and The Vanderbuilt, in the ritzy Condado area of San Juan, I reserved an upper floor suite at The Best Western for roughly half their price and likely a larger room than all of them. On top of that the views, especially from the upper floors are amazing panoramas of the beach/ocean and the city. Thanks especially to their manager, Henry Newman, who granted me an extra discount on an additional night I booked and for his very attentive staff for making our stay such a great one. I would recommend this hotel, especially the suites, for anyone that wants a great hotel room in the nicest part of town at a great price. Thanks again!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Eric, It is always a pleasure to have you stay with us. Thank you for taking the time to provide feedback about your most recent visit. We truly appreciate being your hotel of choice in Puerto Rico. Please remember to contact me directly before your next visit for our best rates. I can be reach at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice"

4
03/01/2016

We spent 4 days and 3 nights at the BW Condado. It was good, could have been better but good! Ask about the tax when booking as its a wee bit high but they took care of us. The beach club was nice and the attendant kind. Brought us chairs and set us up. Talked with us about sights to see. On leaving they walked through all the expenses and were kind when dealing with the tax issue. Although I wasn't happy they felt sympathetic.

"Good location, a little too pricy"

4
02/01/2016

Very good location, quite clean room, but the interior is quite old and the bed is very uncomfortable, I couldn't fall sleep well at night. The breakfast turnover is slow so dishes or forks are often run out.

"Excellent stay at a great rate!!"

5
01/01/2016

Outstanding Staff! Very polite congenial,helpful. Always a smile, makes you feel welcome!Hotel in near excellent condition in a convenient location one block from the public beach. Exceelent room and service!! A MUST STAY!!!!

"Really good value for the location"

5
31/12/2015

Spent five nights here with our family of four. Got one of the oceanview king suites and were glad we did. The units are very big, with a kitchenette area. We had two of us in the king, one kid on the sofa bed and another kid on an air mattress we brought. Even with that, we still had room to spread out. King bed is round a corner, so some privacy, but not a separate room. View from the balcony was good -- we were on the 15th floor. Didn't really like the breakfast much, but ok. Location is excellent -- one block from a sandy beach, CVS and Walgreens across the street (we laughed when other reviews mentioned that, but it's incredibly handy for all those little purchases), Starbucks round the corner that opens at 6am if you need to be out early, and easy walk along Avenida Ashford to everyhting in Condado. Wifi was good, and free. Very happy indeed.

"Best (worst) Western "

1
31/12/2015

The hotel lobby look nice compared to the room. Once you get out of the elevator the smell was musty and moldy. The room was looking dated and not clean. The light fixtures were rusty, paint was peeling all over the room. The room has a lot of storage space. That bathroom was looking dirty and even had bugs. The hotel have good location close to shops and restaurants. The breakfast was ok but I will not consider that was free. The hotel charge a hotel fee of $ 48 per day. The pool is really small as well as the gym. The parking is far from location with an additional price tag. The staff is friendly. We don't recommend the hotel.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and providing feedback. I wish that you would have brought your opinion to our attention during your stay. I would have loved to discuss these with you personally. I will share your review with our staff. If I can be of assistance, please feel free to contact me at [email protected] or 787-648-8834. Happy Holidays, Henry Neumann General Manager

"Good for one night before/after cruise"

3
29/12/2015

Looking for a decent hotel before or after cruise? This one fits the bill for location. However, cost is a bit steep but it does include a breakfast which saves some money at that end. It is located directly across from 2 pharmacies, so great for last minute items that you may have forgotten. Hotel is a bit shabby (peeling paint, musty odour, not as clean as one would hope for), but for a one night stay....doable.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Silvana, Thank you for staying with us and reviewing the stay. Our hotel is becoming very popular with pre and post cruise guests because of our central location, closeness to the beach and service. The Condado Palm offers added values like complimentary breakfast, free & fast WIFI,complimentary beach club and bicycle program. I will personally share your feedback with our staff in order to ensure the complete satisfaction of our guests. For our best rates, you may contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Reasonable and comfortable"

4
29/12/2015

The quality of accommodation was very reasonable. Kids enjoyed the pool even after experience in the beach. On the other hand, we were frustrated from bad-mannered guests who put foods near the pool that resulted in contamination.

"Good location but noisy. "

3
28/12/2015

We stayed at this hotel on a Sunday into a Monday. It is in the Condado area, a nice up-market area of San Juan. The good: Clean, roomy, good service, nice breakfast selection. Good location for beach, shops and restaurants. The bad: Our bad experience was one of noise. The traffic in the area from about 3pm through to 1am was gridlock. For some reason the PR's love their car horns which come in many different variations. The younger set obviously like to let you know how much they love their music and blare it out their cars. Sadly the room we had in the 8th floor did not have any soundproofing so we heard it all right through until about 3am. We closed all the windows as tight as we could but then it gets hot, so the a/c has to come on which is also quite noisy.

"Great hotel in a great location"

5
22/12/2015

If you are looking for a nice clean hotel with great amenities, great service, location and value, this is the place. It's right off the main street and one block from the beach. At the beach you are provided with complimentary beach chairs and towels. Wonderful restaurants, such as Orozco, is on the next block. This hotel also provides you with a wonderful hot breakfast,complimentary to all guests.There is a small outdoor pool, but you have the ocean one block away. The service here is very attentive and exceptional. Considering the hotel rates and all the amenities, staying here is exceptional value. I will definitely stay here again.

"The BEST"

5
22/12/2015

We stayed there for one night. Our stay was wonderful. Mr. Henry Neumann and his staff were the best. The view from room 1810 was fabulous. There were great places to eat food, CVS and Walgreen were around the corner. The hotel was not far from the port if you were to take a cruise. In fact, you can see the Carnival Liberty Cruise Ship from the balcony on a Sunday morning. The view of the ocean and see the reef where the surf broke was awesome!! We wished that we could have stayed there much longer, but I will be back. Take care. Alvin

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Alvin!! It was a pleasure to be of assistance during your stay. Our ocean view suites do have amazing views, I am glad you enjoyed them. Please contact me before your next stay in order to give you our best rates. I can be contacted directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very nice stay at Best Western PLUS Condado Palm Inn & Suites"

4
22/12/2015

Enjoyable stay with excellent service! I would stay at this hotel again. My only complaint was regarding the breakfast. Although the breakfast was free,I feel that the quality of the food was subpar. Everyone in my party of 10 agreed that there should have been a better selection. Despite the breakfast, I would still recommend this hotel to friends and family. It's a great value.

"stayed 1 night pre-cruise"

2
21/12/2015

It is good location, rooms are OK for 2 star hotel level. I want to warn people that they are charging extra 'Hotel tariff' which is 20% tax in addition to regular tax of 11%. I never saw taxes more then 30% of the rate. I talked on the phone before making reservation on the website, it was never mentioned. With added taxes the price is too high for the quality of the hotel.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi, The Condado Palm offers our guests added vales like complimentary breakfast, which is very rare and a $15 dollar value per person, free WIFI and complimentary use of our Beach and Bike programs. The 9% tax and 20% hotel tariff is advertised in all our distribution channels and is something common for all branded properties in Puerto Rico. If you would like, please feel free to contact me directly and I will gladly review your confirmation letter with you. I can be reached at [email protected] or 787-648-8834. Happy Holidays, Henry Neumann General Manager

"San Juan Best Western"

3
21/12/2015

I am a Platinum member and usually stay at Best Western. I used my points for the one night stay. San Juan is a nice city, but the hotel is quite old and smells. But if you just need one night, then it was okay. The room appeared to be clean and the bed was good, the window views was not good. The elevators are slow and the traffic during this time of the year was so bad the taxi driver dropped us off at the Marriott and we walked with our luggage at least one block to get the hotel entrance. Breakfast was not good and wasn't very inviting. Had some yogurt. I will say a lot of people like me were there for one night prior to our departure on the cruise ship. It was not a bad thing, but would not fly to San Juan and stay there.

"Good for a quick trip"

4
21/12/2015

Hotel rooms were small but very clean and comfortable. Hotel staff was great at suggesting local places to eat and do things. In a GREAT location! Everything was within walking distance and it was about a 10 min can ride to the airport and to old San Juan. We were only there 3 nights and we were really only there to sleep at night so it was good. If you're staying longer, maybe not the best since the rooms are small BUT it perfect for a short trip.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Saludos Gretell, I am glad that you enjoyed your stay with us and the recommendations provided by our staff. Our property has 33 suites, these suites are larger than regular rooms. They come equipped with a king size bed, sofa bed, living room area, dining table and kitchen with a microwave and full size refrigerator. They are great for long stays, some guests have stayed with us for 3 months in these rooms. Next time you come down to Puerto Rico, please contact me directly for our best rates and a complimentary upgrade to a suite!! I can be reached at [email protected] or 787-648-8834. Muchas Felicidades!! Henry Neumann General Manager

"Nice, Convenient, Great Location"

3
20/12/2015

We stayed here for several days after our cruise. It was located about 20 minutes from the Pan American cruise terminal and cost $14 plus $1 per suit case. Cruise ship docked on a Sunday and we stayed here until Tuesday. Location was great. 5 minute walk from the beach. Staff very knowledgeable about the area, local transportation and tours. We would definitely stay again.

"Business Trip."

3
18/12/2015

I have used this hotel several times, at least 4 times a year for the last two years, they have made some improvements but, the one thing they need to work on is their dining, there is nothing for you to eat at this place unless you get up to eat their breakfast. No lunch or diner are served at this hotel. The bar has no snacks.. I am talking nothing to eat. The good part about this Hotel is that it is at a great location. There are many restaurants and bars in walking distance. Their check in and check out service could improve as well. They always seem to be short handed. The price is good for where they are located. Overall if you are just looking for a place to sleep this is the place for you, if you want to invite a customer or someone to cove over to meet you for diner... not the place for you.

"Bugs in bathroom"

2
17/12/2015

We stayed one night before our cruise. The front desk people were very nice but we had bugs in our bathroom. We were told they were doing construction next door and the bugs were in the wall, It took awhile but received full refund.

"Highly Recommended"

5
15/12/2015

I loved this place. I arrived early in the morning and really appreciated being let into the room to rest and get ready for the day. The room was on a higher floor, spacious, very comfortable, bright, and with a breathtaking view of the ocean and city. Location is perfect in the heart of Condado that comes to life at night, a block from the beach and close to Santurce and Old San Juan. The best part, however, was the service. The wonderful, hospitable staff really made my stay very memorable. The only thing that could be improved is breakfast - it's basic and bread heavy; some fruit would be a nice addition. Can't wait to come back.

"Old Hotel"

2
12/12/2015

I don't know what we did to cause us to be given the room we got, but somebody must not have liked us. It was in the front corner of the hotel, on the second floor. So noisy! It's on a very busy street, and you can hear everything that goes on outside. The lobby was so modern and nice. We were shocked at the smell that assaulted our nostrils as soon as the elevator door opened on the second floor. Old, smelly, musty! Nothing like the pretty lobby! Our room was clean, but still had a musty smell. If you choose to stay here, ask to be located somewhere other than the second floor, facing the street!. The staff at the front desk, especially Janice , the concierge, and the night clerk were very friendly and helpful.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and sharing your experience. Our property was remodeled two years ago when it reopened. Thank you for recognizing the service offered by Janice and the rest of our staff. They take great pride in ensuring that all our guests enjoy their visit to the Condado Palm. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Have a great day!! Henry Neumann General Manager

"Annual Ladies Trip"

4
11/12/2015

Three of my girlfriends and I went on a getaway to San Juan and decided to stay in this hotel because we got a great package deal from Expedia. We liked that it was near the beach and in a very walkable neighborhood. The hotel is an older one but if you are budget conscious, it works very well because it includes free breakfast and wifi. The breakfast was surprisingly good; I discovered that I liked oatmeal while I was there. It tended to get crowded at certain times but the staff kept refilling the dishes. The lobby is very modern looking with a relaxing aquarium. The room was adequate but the bathroom could have used more updating. The housekeeping left a lot to be desired because we found hairs in the sheets on both beds. We contacted the front desk and they sent up two folks to change them but they did not seem happy about doing it. Also, the tub didn't appear to be cleaned while we were there. There is a coin laundry onsite which is helpful for families. There is a wonderful burger joint down the street called "The Place" that has wonderful food. I don't think I would stay again but it's not out of the question if we got a great deal.

"Super"

5
10/12/2015

The staff was friendly and professional. The WIFI was available all the time and around all areas of the hotel. The parking lot was close to the hotel. The breakfast was very good. The hotel is located in a nice area close to the city, beach, stores and restaurants. The room was clean and comfortable.

"My stay"

4
09/12/2015

The only complaint i have is, i found long black hair on my sausage. staff was very helpful, professional, great attitude. Room was clean a little dated. overall i will return. you do have to pay for parking. there is a 24 hour restaurant around the corner, and a cigar shop. beach down the street.

"Nice hotel in a nice area "

4
08/12/2015

Good hotel, very close to the beach, a lot of places to go eat near. Rooms are a bit small, and if you have a car / rental it will cost you to park it. I was at the second floor in room 215 and there was a lot of noise from maybe another room, I heard all of the times the next door neighbor went to the restroom.

"Budget hotel charging mainstream prices"

2
08/12/2015

This hotel is centrally located in Condado which is a strong plus. But is basically a vertical Best Western motel. It is a classic case of over promising and under delivering. The bathroom is outdated and the carpet was dirty ane worn for this price point. Plus, you get the sense there is no management on site to set a standard. There was an inebriated guest who was running in and out of the the hotel lobby bar with only swim trunks and flip flops in the evening. Not a sight for families with children.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Adam, Thank you for staying with us. I wish you would have discussed these items with us during your stay. I work out of the lobby and am always available to interact with guests. Our highly trained staff takes a lot of pride in ensuring guest satisfaction. If I can be of assistance, please feel free to contact me directly at [email protected] or 787-648-8834. Thank you, Henry Neumann General Manager

"Comfortable and Convenient Stay!"

5
06/12/2015

My family and I stayed here for one night and it was comfortable, neat and well refurbished! Everything you need for an overnight stay is in walking distance. Complete make over from the previous Diamond Palace. Staff was super friendly and well trained. But my big thumbs up goes to the Lost and Found Department! I left a personal effect in my room and Mr. Henry Neumann made it a priority to get my belongings back to me. Now this is not the first time I've left something in a hotel room. But this is however, the first time I've gotten anything back! So thank you THANK YOU Mr. Neumann and your team for your kind assistance! I would most definitely recommend this hotel!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Barrington, Thank you for staying with us. It was a pleasure to assist you with the items which were left behind. I am glad that you enjoyed our facilities as well as the service provided by our staff. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice hotel"

4
05/12/2015

I recommend the Condado area. Very nice and safe. We walked at night and felt safe everywhere. Staff was great and facilities was very good. Once thing I will recommend is that the hotel promotes the fact that they can coordinate tours for you. We didn't know this and we spent time driving around town when we could have spent more time having fun. Puerto Rico is a beautiful place. If I had to find something to complain about it would be the fact that the eggs were slightly over cooked one day. Other than that, the free breakfast was a selling point for us.

"Our honeymoon"

4
03/12/2015

Overall the hotel is in a great location, the price is right and the staff is well trained. It would be better if the facility has its own parking lot, but anyways is right next to the hotel. The beach is at walk distance and the hotel have their own chairs for their guests.

"Great hotel"

4
03/12/2015

Stayed here for a day after our cruise,Highly recommend.Very safe, well managed hotel with friendly staff and a great complimentary breakfast.Lots of restaurants within easy walking distance.We arrived very early for a 4 pm check-in but were in our room by 1 pm.

"Family trip"

5
02/12/2015

The last day of our trip we stayed at this hotel which was really great, the staff was amazing, the only thing that I didn't like was that the parking had a cost, but besides that it's was really great, the breakfast witch was included was delicious and it's really near to the beach!

"Great Hotel and great price"

5
02/12/2015

Very helpful front desk staff, and the price was great for our budget. Hotel lobby is very nice, and the rooms were very open. Breakfast was great for my tastes too. Internet worked well. Just a short 2-4 minute walk from the beach.

"Best Western"

4
30/11/2015

The vibe is more Puerto Rico than Ashford Ave. Condado. It's not a hotel you can see the ocean from your window, you see another building. The staff is good, the hotel is clean, the furniture is dated, the rooms are small, it's cozy and the price is right. They have parking, access is easy.

"Great location and helpful staff!!!"

4
30/11/2015

We stayed at the best western the first week in November. It was a great experience from beginning till end. Only minor problems such as our first room was on the second floor the first day we got up the carpet was down wet.. And traveling with small kids o e with asthma that was a concern to me. I got help from Anthony at the front desk he was really nice n got us a room on the fourth floor. The rooms were ok breakfast was Hmmm I guess alright.. But location is everything,!! We are planning to go back for the summer I can't wait !!!!!!!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Zenobia, I am glad that Anthony was able to assist you during your stay with us. He will be recognized and rewarded. We are looking forward to your next visit during the summer. For our best rates, please feel free to contact me directly at [email protected] or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Comfortable, Cozy, Convenient"

5
27/11/2015

I had a great stay at this location! I visit the Condado area often and thought about trying a new hotel. Not a bad choice for sure! The location was great. CVS and Walgreens right across the street if you need anything, tons of restaurants nearby, and the beach is less than a minute away by foot. The room had a welcoming feel to it. I also had an amazing view from the room's balcony. The flatscreen TV was a nice touch. The bed was very cozy and I slept like a baby. The bathroom was clean and I felt comfortable here for my one night stay. I will be staying here again for my longer trips as well! The wifi also worked well!

"Nice hotel"

4
25/11/2015

We stayed on the 3rd floor. Everything is nice except that there is almost no ocean view in the room because of a high building in front of the hotel. I think if you want a decent ocean view you should go to very high floors. Fast check out was nice. Convenient location with 2 big stores just downstairs. Near to beach, just a 2 min walk. If you go to beach, you can get towels from front desk, which is nice.

"Great Stay"

4
25/11/2015

Had no issues at all close to everything, would definitely stay at this hotel again!! So many food options near by you can pretty much walk to everything!! Me and my boyfriend enjoyed PR and he loved the complimentary breakfast.

"Wonderful STAFF"

5
24/11/2015

Best Hotel Staff around. From the minute we walked in the d