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Best Western Plus Hotel Condado Palm Inn & Suites, San Juan

55 Avenue Condado, 00907-1708, San Juan, Puerto Rico - See on a map
Best Western Plus Condado Palm Inn & Suites - Outdoor Pool Area and Jacuzzi® The Best Western Plus Condado Palm Inn & Suites is ideally located in the center of San Juan. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Condado Palm Inn & Suites is committed to making your stay in Puerto Rico comfortable and memorable. Enjoy our room accommodations with modern amenities and stylish furnishings, pool, hot tub, beach club, and fitness center. Visit Ropa Vieja restaurant, located in our lobby for a vibrant full-service Puerto Rican and Cuban Cuisine and Chocobar Cortes for a delicious coffee or a quick bite to eat. Looking to host a meeting or private event? Contact us about our rooftop meeting and boardrooms, both available for any type of event. If you're looking for hotels in Condado within steps of the beach, shops, and dining hot spots, stay with us. We offer great packages and rates that include complimentary high-speed wireless Internet and full access to all our facilities. The Best Western Condado Palm Inn & Suites offers one-bedroom suites, fully equipped with all the amenities to make your extended business trip, or vacation the most comfortable. Featuring a spacious living room space, refrigerator, microwave, kitchen countertops, separate bedroom area, and your private balcony, these suites are the perfect mix of style and comfort. We designed meeting facilities and complimentary services that include a business center and high-speed wireless Internet access in the rooms and throughout the entire hotel.

Best Western Plus

Hotel Condado Palm Inn & Suites

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 2097 guest reviews
NOTE ISSUED
Excellent
948
Very Good
688
Average
287
Poor
101
Terrible
73
REFER TO NOTICE
Business Business
245
Couples Couples
655
Family Family
603
Friends getaway Friends getaway
271
Solo travel Solo travel
123
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Would stay again"

5
User 07/05/2022

I went to PR solo and the hotel staff made me feel safe. Jianni I was very helpful when it came to figuring out the area and the best places to eat. The condado palm inn was clean, a great location and I'd recommend to anyone

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the stay. Jianni is an excellent team member, thank you for recognizing his service. For assistance in the future, I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great at all"

5
User 06/05/2022

Our first impression was great with Genesis at the check in time, she made us feel welcomed. Our room with a partial view to the pool area was ok. Room was clean and neat (205). Our room cleaner took excellent care of our room from may 1st to the 5th (please mention her name for me). Jianni at our check out was great too, he took care of our luggages because our flight was late.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Leon! We are delighted you enjoyed the stay. Genesis and Jianni are an excellent team member, they will be thrilled by your review! Thank you for also recognizing the service provided by our housekeeping team. We look forward to your next visit! Siempre a la orden, Henry Neumann General Manager

"Wonderful stay!"

5
User 03/05/2022

5 night stay for HS Class Reunion. Excellent hotel staff : friendly,warm, responsive and always a smiling face! Room was large and clean and very comfortable. Amenities ( food, gym, pool, Wi-Fi, etc) we're very available. Restaurants( ChocoBar and Ropa Vieja were excellent! No complaints.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Jane! It was pleasure to meet you at check in. We are delighted you enjoyed your stay with us and got to coma back to our beautiful island after 20 years. Thank you for taking the time to post a review. We look forward to your next visit! For assistance, I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best in the area"

5
TRUTHANDONLYBUT, Savannah, Georgia 29/04/2022

WoW! Best hotel in the area! Great remodeled rooms, friendly staff, restaurant and a great coffee/ chocolate shop. Centrally located, parking, super clean rooms, friendly staff and best all great emergency generators support! I was there while the last blackout … while other hotel were dark CONDADO PALM HAS LIGHT AS A XMAS TREE WITH ALL GARLANDS LIGHTED! We didn't noticed the energy loss. I highly recommend this hotel ALWAYS.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making us your hotel during your trips to Puerto Rico! It is always a pleasure to have you stay with us. We look forward to your next trip to our beautiful island. For assistance, I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Stuck in elevator"

1
User 28/04/2022

My experience here was terrible to say the least. I got to check in early 30 min early. Was not able to get a room until about 45 minutes after check in time. Tried to ignore that hiccup, then we saw a roach in the hall by our room. The toilet kept clogging. We still tried to make the best of it. Room service came not once to clean. We had to ask for hand towels one night. Only to get them hours later, but get the real kicker…We got stuck in the elevator and had to be pried out by a maintenance man after about thirty minutes of trying to alert the front desk. The emergency button was useless, the ringer was useless. We literally had to call for police assistance, then the front desk finally picked up half an hour later. We reviewed the OSHA inspection expiration date., only to find it hand been expired for two months now. We received acknowledgement about the incident from hotel staff no apology no anything. Got an email the next day saying we would be refunded one night, but for the rest of our trip I was afraid to use the elevator, and we were on the 17th floor. The fun doesn't end there though. When leaving our room to check out, the house keeper, upon entering our room began to yell loud Spanish profanities ( the room was not that bad and after not touching it for four days what did you expect) if you have to react like that because you have a job to do you should find a new one. I am very unpleased with the resolution provided, and hope they make efforts to fix that issue. Our whole stay was ruined, not just one night. I am very disappointed with Best Western and will never patronize that line of hotels again. If you would like to actually enjoy your stay on this beautiful island please avoid this hotel!!!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Hazanat, Thank you for staying with us and taking the time to provide feedback. Guest satisfaction is our priority. We will use your feedback to improve future stays for our guests. The property has a year round extermination program with Terminix. We will have them inspect your room. The elevator was inspected and certified. The certification had not been physically changed in the lifts, we can taken care of that. In my email to you, I apologize for the situation and offered assistance. I never heard back from you. We appreciate your feedback. Have a wonderful day, Henry Neumann General Manager

"Front desk is the worse"

1
User 26/04/2022

We were required to quarantine at this beautiful hotel after contracting Covid. Our stay there was 2 days. Seeing we could not leave our room during this time, we had to rely on the front desk for ordering our meals. Multiple times when calling the front desk there was no answer. After many tries using the hotel phone and my cell phone someone would eventually answer. Every meal was missing something we ordered or we would get items we never order. Our last night our dinner order was left at the front desk for over an hour. After calling the restaurant directly, the person had to go to the front desk and tell the person to deliver it to my room. The food was cold when we got it. It was aweful being so dependent on the front desk. Overall the hotel is clean and beautiful. It's the front desk that needs to do their jobs and help guests. There is no excuse for this blatant lack of customer service. Not sure if I'll ever return to this hotel.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Afternoon Mike, Thank you for staying with us and taking the time to provide feedback. We are glad you are over COVID and feeling well. Guest satisfaction is a priority at our hotel. I will speak with the Front Desk Team about your comments. We will use your feedback to improve the stay of future guests. Please feel free to contact me directly if I can be of assistance. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Hotel is OK"

3
User 16/04/2022

We recently stayed here for 3 nights. Pros: Room was clean, staff was very friendly, location is great! Right in the heart of everything, quick walk to the beach, housekeeping was timely. Cons: Bed was hard and uncomfortable (all 4 of us woke up everyday with backaches), loud noise from the street at night, housekeeping knocked at 11:30 at night with towels (happy for the extra towels, but totally freaked out as we were all sleeping). Biggest con-we paid for chairs and an umbrella everyday. No one at the hotel told us where to get complementary chairs/umbrella. We had no idea that they were supposed to be included. Please ask about this when checking in. One of the two elevators was broken on the last day. We spent the 2nd half of our trip at a resort which was wonderful. Wish we were there the whole time. Traveling as a family, I wouldn't stay here, but if you're looking for an economical trip, it's a great location.

"Stay in the north tower"

2
Kelbrud83, Media, Pennsylvania 14/04/2022

We stayed our first 3 nights in south tower with dirty carpted rooms a view of the parking lot and lots of construction. DIRTY ICE MACHINES! We stayed our last two nights in north tower with beautiful tile and clean smelling rooms, view was a sliver of palm trees and the ocean, no ice machines in this tower, although we wouldn't have used them anyway… ice is 1.49 at Walgreens righ out the front doors

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kelly, Thank you for the visit and feedback. We are delighted you enjoyed the complimentary upgrade to the newly renovated Premium Room. We will use your feedback to improve the stay of future guests as guest satisfaction is of the upmost importance to us. Noise related work is kept to 10 am to 3pm on weekdays, when most of our guests are out exploring our beautiful island. Have a wonderful day, Henry Neumann, GM

"A go-to oasis of serenity in bustling Condado"

5
JRI2, San Juan, Puerto Rico 08/04/2022

Customer-friendly, superbly located, and expertly managed, the Best Western Plus Condado Palm is a most delightful haven for anyone visiting San Juan. After a long overseas business trip, and having been burdened with what appeared to be every conceivable inconvenience of pandemic-era travel (including numerous cancelled flights and even sustaining a back injury) I was quick to forget all of this at my comfortable and up-to-date room. When it was time to check-out, and after getting my much needed rest, the hotel manager himself, Mr. Neumann, went out of his way to help with my luggage when he saw me struggling to carry it. I enthusiastically recommend this hotel and am confident that it will satisfy all travelers— from those coming in for a weekend getaway from a close-by destination to those arriving from the other side of the world.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you JR! It was a pleasure to be of assistance and getting a chance to meet you during the stay. Thank you for recommending our hotel to TripAdvisor readers. We look forward to your next visit. For assistance, I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"Expensive for what we got!"

2
brydubai, Dubai, United Arab Emirates 08/04/2022

Sadly this hotel did not match the reviews/ my expectations. However, what has worked in their favour is that I was just looking for a bed for a night after 24hours of travel and to be close to the cruise terminals. Pros: - People who work there are lovely and made us feel welcome when checking in at around midnight. - Moved my room when I requested a move (due to alot of noise from the street below) - There was a bed - location Cons: - Noise- at 3:20am we were both awakened by the noise of someone knocking on a nearby door saying “ knock, knock house keeping” this proceeded for about 1 hour. - Rooms had a damp smell (in both) - The cost of the room was a lot more than it was worth… so value for money - Pillows - while we wanted there to be a bed proper pillows would have been great, but as we were so tired we made it work. Never like to leave negative reviews but due to price point. I feel it's only fair to balance the reviews out.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Morning, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the service provided by our team. We do not have housekeeping staff on property at 3:20am, it was probably another guest trying to be funny. Please report this type of situation, so that we can handle it. Guest satisfaction is of the upmost importance to our team. We will use your feedback to improve future stays. Thank you, Henry Neumann General Manager

"Good for a night or two"

3
User 08/04/2022

Before I arrived for my trip I was sent email by Best Western saying I coulf upgrade my room to a king suite with a partial ocean view for an additional $35. I feel like that was a great price so I pre-registered through the email that was sent. I arrived at the hotel they said they never received an email requesting the upgrade. They also didn't have that particular room available. I checked into my original room only to discover that the bathroom was disgusting,disgusting...the sheets weren't changed, the comforter wasn't clean, neither were the pillow cases. I had to use all the towels in the bathroom to place on those items so I can sleep after I requested several times for my sheets to be changed. I complained to the manager who was more than accommodating to try to fix the issue. After my 1st day and a 1/2 at the hotel I had to constantly request housekeeping services from my room had it even walk up to the housekeeper in the hallway to ask her to please clean my room. I went through it every day had to always ask for towels, wash cloths,and basic things that I shouldn't have to keep asking for. If you clean a room you're supposed to sweep the floors and clean the bathroom, they just throw the towels down on top of the toilet or under the sink. On my last night on the island there was a rolling blackout that happened 2 or 3 times because somewhere on the island was on fire. Because of the blackout, I was locked out of my room which I can't blame the hotel for that. However, it was really a long and trying night despite all the other issues that I had with this hotel.

"Good location and amenities"

5
Katherine337, Chicago, Illinois 04/04/2022

Had a great stay here. The front desk people were super nice, and got our room ready for us 4 hours early since our flight arrived at the crack of dawn. It was also upgraded to a partial ocean view which was super nice. Pros: Super close to tons of restaurants all within a few minutes walk, right in the center of the condado action. Has free beach chairs and umbrellas just a block away on the beach, has free towels, has a hot tub, has a lunch/dinner restaurant and delicious breakfast spot right on site. Cons: The condado beach is one of the roughest. The whole time we were there the rip current was too strong to swim in it. It's also pretty crowded and more rowdy. Not a total con, but we spent a day at Luquillo beach and Culebra, both of which are calmer and less busy beaches to balance it out, I would recommend doing the same. Also the parking on site was nice, but not working effectively. Every time the validation wouldn't work and we'd have to run back in to get it re-done, constantly making us late which was frustrating. They said it was a new system that has a lot of bugs.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Katherine! Thank you for staying with us and taking the time to write a review. We are delighted you enjoyed the location and amenities which our hotel offers to its guests. For any assistance, I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next stay with us. Siempre a la orden, Henry Neumann General Manager

"Just okay"

3
ejs8302, Milwaukee, Wisconsin 31/03/2022

This would be a great place if you're not traveling with kids. Location is in the heart of busy/party area. The hotel lobby was beautiful. Staff was very nice. Pool area was nice. The room was in need of updates. It was always damp (including the carpet which was also dirty) so we ran the bathroom fan all day when we were out. The lighting by the bed didn't work consistently and dropped rust in our bed on occasion. We were out and about all day so we never let the staff know of these things- we just dealt with it for the few days we were there - but I wouldn't stay there again.

"One week stay"

3
User 29/03/2022

When we checked in the bathroom was dirty and there were wet towels under the sink. The closet door was off the track. And housekeeping was inconsistent during our 1 week stay. Our friends had food taken out of their fridge. The street noise was extremely loud, and homeless people were allowed to sleep on the lobby. Room was good sized and bed was comfortable.

"Experience"

2
User 24/03/2022

Ants were discovered around the AC unit and in the bed. A face mask was also found under the bed from prior guest/occupant. Average value, but you get what you pay for, and with the other hotels in the area, it would be better luck to stay elsewhere.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Brandon, Thank you for the visit and feedback. Your experience is not the norm at our hotel. Guest Satisfaction is our priority. We will use your feedback to improve the stays of future guests. Thank you and have a wonderful day, Henry Neumann General Manager

"Highly recommend in San Juan"

5
emilyzhiminli, Germantown, Maryland 16/03/2022

Very clean hotel. Big enough rooms, comfy beds and pillows . Special the front desk guy name Giovanni, he is the best!!! He is very professional and helped us for our needs. The only thing is on Sunday night, I was woke up by loudly talking voices around 3:00am, not sure where the noise comes from. The rest of nights are quiet. Overall, I have a great stay at this hotel.

"Terrible hotel! Very poor maintenance and horrible customer service."

1
Connector66890870035, Weston, Florida 11/03/2022

Very poor customer service and terrible maintenance. The furniture look old, the carpet in room is humid, the A/ C does not work. My room was not made when I returned in an afternoon. I asked house keeping to do it and I asked the front desk and after coming back at night, the room was still unmade. Not recommended. And the price is high!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI German, Thank you for staying with us and taking the time to provide feedback, Guest satisfaction is a priority for our team. We will use your feedback in order to improve stays for future guests. Have a wonderful day! Henry Neumann General Manager

"Infested with ants or bedbugs, I can't even identify them. Smh!"

1
User 06/03/2022

Stood at this hotel, still here. Location is great, hotel has lovely amenities such as pool, gym, etc. booked through Expedia, king size bed with balcony room. Pictures looked great so I went for it. Arrived here and the first room I was offered didn't even have a headboard, I went downstairs and showed them the pictures shown on Expedia with a blue room, and they changed me to the 5th floor. This room had a decent bed with a headboard so I took it. First 2 days I noticed ants near the balcony often, but I disregarded because I thought about PR being a tropical island and it may be normal. By day 3 the ants were all over the bathroom, all over my makeup, all over everything. By day 4 I noticed them on the front entrance of the door, the back side of the door, all over the walls and even a few on the headboard. I don't think I've ever left a review for a hotel but I am beyond upset. Will need to wash all of my clothes because I refuse to bring this infestation back to my house with me. The front desk staff was very nice and sent me to an upgraded room. Ironically, this room is the room I was actually advertised when I made the reservation, but that's beyond the point. I am in now way the kind of person who has the highest expectations of everything, especially not when I only paid 1300 for 5 nights, it was pretty reasonable and like I said the hotel itself the amenities are great. But the way they stick people in ant infested rooms is just unfair. I came here for a vacation, not to sleep in a room that I can't even trust is safe. The manager offered to pay for my laundry, asked me if I left out any food to attract the ants (I actually took the garbage out myself to the dumpster on the side of the hotel everyday while staying here because room service never took it) , the manager also offered a late checkout. None of which I care for.. this review is so that everyone can check their rooms before staying here! Not to be trusted and they try and stick you in the worst rooms.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Morning Daizha, Thank you for staying with us and taking the time to provide feedback. Our hotel has a year round extermination contract with Terminix. They inspected your room and did not find ants or bed bugs. I looked into your reservation. It was made through Expedia for a Standard Rooms, orange rooms. The blue rooms which you mention are Premium Rooms. These room types are pictured and labeled as such on their website. Guest satisfaction is our priority. Our team remains attentive to guests and their needs or requests. Thank you very much and have a wonderful day, Henry Neumann General Manager

"Highly recommend!"

5
User 06/03/2022

I love this hotel. The location is perfect-1 block from the beach. Walgreens and CVS are right next door. I felt very safe staying here alone. The place is IMMACULATELY clean-all of the time. (I stayed for a week.) The employees are very friendly and accommodating! (Genesis and Giovanni are rockstars!) It is newly renovated and looks fantastic! The pool and jacuzzi area are well kept and cleaned often. I love the beach service! The hotel provides complimentary umbrellas and lounge chairs on the beach. They even set it all up for you! I highly recommend this hotel. I visit San Juan multiple times a year and this will be my go-to hotel from now on.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Shay! Thank you for recommending our property to TripAdvisor readers. We are delighted you enjoyed the service provided by our Team Members. Thank you recognizing Genesis and Giovanni, they are definitively great! If I can be of assistance in the future, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"I would not recommend this hotel. The tiniest room and Micro bathroom, closet bigger than shower. Ridiculous resort fee no parki"

3
User 02/03/2022

At check in, Front desk says they had upgraded room...was there a smaller room than 210? And out view of CVS is amazing! Not a beach view or a balcony...just cvs. Dog poop smeared on sidewalk in front of Restaurant. Restaurant very overpriced.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Diane, Thank you for staying with us. Your reservation was made for a Standard Room. Our Front Desk Agent provided a complimentary upgrade to a Premium Room, which is a newly renovated room outfitted with brand new furniture. These complimentary upgrades are normally appreciated by our guests. I am saddened that a kind gesture by our Front Desk Agent was acknowledged with sarcasm. Our team continues to focus on our goal of always going the extra mile for our guests and exceeding their expectations. The hotel does have Premium Room with ocean views. We always advise guests interested in these rooms to select them during the booking process as they are limited. The hotel offers parking to guests at a cost of $20 a night. All fees are presented before the completion of the booking. If you have any questions about the charges or fees, please email me your booking confirmation and I will gladly review it. It can be sent to Hneumann@condadopalm.com. Have a wonderful day, Henry Neumann, GM

"Very Disappointing Experience"

1
CosmoChickNYer, New York City, New York 25/02/2022

We booked in early Dec for late February. Having previously stayed at this hotel, we expected a suite and breakfast included. Well, they have made many changes - they no longer have suites, all have been converted to single rooms and, breakfast is not only no longer free but the selections are lacking and the same very day. About the room...we requested an ocean-facing suite on a high floor - Ashford Avenue, a vacationer's hub, gets very loud at night. Upon arrival, we were told that our room had been upgraded to a Premier room . After checking the room out and believing a mistake had been made because what we were given was a king room with a loveseat (that couldn't have been a Premier room, we thought), steps from the elevator, we went back to the front desk and explained. We were told that the room was, in fact, a Premier room. We asked to be moved to an ocean-facing suite on a higher floor, which is what we booked. The room on too low a floor to see the ocean, faced the street. The manager explained that they were fully booked so that would not be possible. She promised to let us know the following day if she had a better room available. She never did and, at this point, we were so frustrated with her that we did not ask. We figured we would stick it out. We were concerned about being on the 4th floor because of the noise from the street - revelers, loud music blaring from cards, emergency vehicles. Being so close to the elevators was also a concern. The manager stated that, because it was Sunday, there wouldn't be any noise. She, obviously, didn't know what she was talking about nor did she seem to care. The street noise, elevator noise and sounds of our neighbors talking by the elevators made it difficult to fall asleep. Breakfast, at $12.95 per person per day, was also a disappointment. We had it twice and both days the offerings were the same - eggs, sausage links, anemic potatoes, breads, silver dollar pancakes, cereals, oatmeal, oj, apple juice and grapefruit. By day 2 we had had enough so stopped dining at the hotel. Housekeeping was unpredictable - time of day, what they did and what they replenished. The unpredictability made it challenging to plan a day that included beach time and touring. One morning they came at 9:30a, as we were preparing to shower to meet friends. The housekeeper became irate when told she could not clean at that time and suggested that we did not want housekeeping that day. It took a chat with the manager to straighten things out. They discarded the facial soap and did not replenish it until our final night. We called the front desk often to request items that were not replenished, like bathroom tissue, coffee, coffee cups, etc. The elevators!!! Housekeeping uses the same elevators as guests. After waiting several minutes, an elevator arrives, filled with housekeeping staff and their carts with no room for you. Image how much more awful the situation becomes when 1 of the 2 elevators is out for over 24 hours and you've waited 15 minutes only to breathlessly climb the stairs. The have 2 bicycles that are always in use so don't plan to use theirs - rent them elsewhere. Like I said, we have stayed at this hotel before but we will not ever stay there again. I do not recommend that you do.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Dear TripAdvisor Community, Our team works proactively in order to ensure the satisfaction of our guests as providing an excellent experience is our priority. As you can see from other reviews, this guest's experience is not the norm at our hotel. Eva booked a reservation with us on November 28th 2021 for a standard room with a king bed, not a suite. Our team provided a complimentary upgrade from the reserved room type, Standard, to a newly renovated Premium Room. Our hotel offers a full American Breakfast Buffet at a price of $12.95 per person. Before the COVID pandemic, this breakfast was included in the room rate, this changed when the hotel re-opened after the Pandemic. When Eva booked in November 2021, the complimentary breakfast was no longer promoted/advertised as being included in the rate. We asked Eva to provide us with her confirmation email, supporting her claim of booking a suite with complimentary breakfast. She never provided it. We will use Eva's additional comments to improve the experience and quality of stay for future guests. The Suites at our hotel are currently being completely revamped. We expect to the have them available in the summer for our future guests to enjoy. Our team loves to provide superior service to our guests. We love hosting fair guests, who want to stay with us. Siempre a la orden, Henry Neumann, GM

"Service is the best in San Juan"

5
David W, London, Canada 18/02/2022

We have stayed at this hotel every year since 2016. We talk to the Manager Henry, who is very accommodating, and he always makes sure we get booked in Correctly. This time when we were there, it was raining a lot, we had gone out for a walk, and on our way back, it downpoured... We ran back to the hotel, but we were soaked. Jiann came running out behind the desk, and made sure he had towels and were taken care of. He wanted to make sure we were ok. That impressed me a lot, to have someone care about us that much. The Room was awesome, and the cleaning staff was top notch making sure everything was clean and sanitized. The pool and work out room is top notch, and we took advantage of using the chairs on the beach as well. I want to say thank you to Henry and his team for making this an awesome stay.

"Good experience"

4
smvtae3, Tarpon Springs, Florida 10/02/2022

Comfy bed and pillows. Room ac was working overtime, always cold even when temp was adjusted. No chair in the room or desk, the only place to sit was floor or bed. The only mirror was in the bathroom, so had to stand on the stool to get full length. Staff was accommodating, breakfast buffet was good and extensive but pricey. Hot tub was great and lots of towels for pool area. Loaner umbrellas came in handy.

"beautiful and great people working"

5
User 07/02/2022

It was a little difficult to find the parking but, after i called to verify the parking area all the rest from there was just great Alex and Sharon where very helpful and very attentive to help. Made my sister anniversary one of the best.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Happy Anniversary Rosanna! We are delighted you enjoyed the stay and service provided by our team. Sharon and Alex are great team members, thank you for recognizing their service. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit! Siempre a la orden, Henry Neumann, GM

"My Puerto Rican experience"

5
797ramonah, San Bernardino, California 01/02/2022

Stayed in this hotel from 01/25/22 to 01/28/22. Had a wonderful time and really enjoyed my ocean view. Would definitely stay here again. The people were wonderful and very helpful. The location was great. Very close to beautiful Condado Beach.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thnak you Romona, We are delighted you enjoyed your time on our beautiful island and at our hotel. Thank you for recognizing the service provided by our team as well as our location in the heart of Condado. If I can be of assistance, please feel free to reach me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location in Puerto Rico"

5
30luisz, Miami, Florida 28/01/2022

Excellent location, great team, nice place and a wonderful staff. I didn't take the breakfast, but the appearance is great!. I spent three years living at this hotel for business purposes and definitively I love it.

"Work"

5
User 27/01/2022

Well this was my first time in Puerto Rico and I have to say it won't be my last!! Particularly my stay at the Condado Palm. From Yamiletzy, Sharon, Sheala from food &beverage, the Front Manager, the over night front desk. the entire palm team was excellent. Thanks for making my stay a joyful one!! Til we meet again Osaro -

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Osaro! It was a pleasure to meet you during the stay. We are delighted you enjoyed your first trip to our beautiful island and look forward to having you again on property. Please reach out to me for our best rates. I can be contact directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Average hotel"

3
859kristenb, Kansas City, Missouri 26/01/2022

This hotel is just a few steps off from being a great hotel. The location was great but very noisy and they offer free reserved seating with umbrella on the beach which is nice. However we ran out of towels and toilet paper and someone was supposed to bring it and never did. I never received my checkout email I was supposed to. Our thermostat was stuck at 53 and basically told that's just how it was. I would stay here again based on location and staff was friendly but the noise and lack of follow through from staff was unfortunate.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kristen, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the friendliness of our team and the location of the hotel. I will personally share your comments with our team. Guest satisfaction is our priority. Siempre a la orden, Henry Neumann General Mamager

"Perfect location"

5
User 25/01/2022

The location is perfect; it's near the beach, restaurants, stores and bars. The hotel is very family friendly. The pool and hot tub are a plus. The elevators are fast. The front desk employees are helpful.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Angel! We are delighted you enjoyed the location of our hotel, service provided by our team and the surrounding attractions. Thank you for making the Condado Palm your hotel in San Juan. We look forward to your next visit! Siempre a la orden, Henry Neumann General Manager

"Always Condado Palm!"

5
Carzam2, San Juan, Puerto Rico 25/01/2022

The Condado Palm is my to go hotel in San Juan. Love the newly renovated rooms and breakfast buffet! The hotel is clean and comfortable. The staff and their service is on point. Never want to leave. Until next time Condado Palm!!!!!!!!!!!!!!

"Noisy inside and out"

2
P301GHroberte, Ferndale, Washington 16/01/2022

The staff was great. But this place was very loud from outside and very rude guests playing music loud late at night. If you are wanting a relaxing vacation stay away from the best western plus condado palm. If you want to party this would be a good place foryou.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the visit. We are glad you enjoyed the service provided by our team. Was the noise reported? I will look in the situation. Thank you, Henry Neumann, GM

"Extreme club noise!"

1
User 15/01/2022

You will not be able to sleep, if you end up with an ocean-facing room, due to obnoxiously loud club music emanating from the street below. I specifically requested a quiet room away from any street noise, when I checked in.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the stay and comments. I will look into them. Have a great day, Henry Neumann General Manager

"Why I have rated it as 3 stars ?"

3
716sachink, Plainview, New York 13/01/2022

Excellent location in the heart of Condado connected directly to a huge open guarded paid parking lot from the hind entrance making it convenient for car rental customers. The front desk representative was courteous and offered our booked room much before the check in time, as it was available. Room was spacious and clean at the time of check in. Beds were comfortable. However after having requested for room service on one of the days, floor was not vacuumed. On one occasion water leaked from somewhere in the bathroom after flushing the toilet. The water leak didn't happen again and so did not report it to the front desk. There were only 2 elevators in the south tower where our room was located and one of those elevators had malfunctioned, which was not fixed for 5 days. That made it very inconvenient to go up and down the elevator as waiting times were prolonged. At the time of checkout, there was only one representative who was handling a dispute with a customer's bill, prolonging the waiting time for check out. Wished the hotel had a back up plan of having more front desk representatives, in the event of formation of a big line. Had to leave the luggage with the front desk for the rest of the day, which was a great service. With subtle improvements, this hotel could have been rated higher than 3 stars.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sachin, Thank you for staying with us and taking the time to review our property. I will look into your comments personally. the elevator has been fixed. Unfortunately, it required a replacement part not available locally, which had to be shipped into the island. We normally have at least two agents at the Desk per shift, something out of the norm must have occurred on your check-out day. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Not the worst"

1
User 04/01/2022

This hotel seemed clean, but it had bugs, I have never seen a beg bugs, but when it was described to me how they looked, that exactly what it was. I ran out of toilet tissue and called housekeeping and the front desk and was told I had to come a pick it up myself b/c they didn't have staff to bring it to me. That is the worst.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Dear TripAdvisor Community, We take the cleanliness of our rooms and property very seriously. Mrs. Minor's room was inspected by Terminix, experts in pest control. They did not find bed bugs in her room. A copy of Terminix's full report was sent to Mrs. Minor. Guest satisfaction is of the upmost importance to our team. If I can be of assistance, please feel free to reach me at Hneumann@condadopalm.com or 787-648-8834. Thank you and have a wonderful day, Henry Neumann General Manager

"New Year's at PR"

5
User 04/01/2022

From the moment we set foot at the hotel we received such great service and attention. Great location, we had everything at reach. Rooms were impeccable, comfortable and really nice, we had an amazing and even got to hang out by the pool. Definitely coming back soon!

"Never Again"

1
lfun2021, Waterbury, Connecticut 02/01/2022

We booked this family vacation in June, and even called a few days before, travelled thousands of miles on Christmas Eve, only to find out that they cancelled our reservation. After speaking to the manager the next day, we were placed in a room with a leaky A/C ceiling unit, which resulted in a soaked carpet all week. I will never spend time there again. This completely ruined our Christmas vacation.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Dear Leigh, We respect your choice to stay in alternative lodging during future visits to our beautiful island. The reservation was cancelled because the credit card you provided to guarantee the reservation did not authorize. It is always important to book with active credits card in order to ensure the reservation. We will check the room and talk with our team about your comments. Thank you and have a great day! Henry Neumann General Manager

"Great location"

5
felician385, Dallas, Texas 31/12/2021

Located a block from the beach Walgreens and CVS right across the street many restaurants close by nice sized clean rooms And friendly staff. We had a room with a great view. Would definitely stay here again.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Felician! Thank you for the visit and review! We are delighted you enjoyed the stay, our location and friendly staff. We look forward to your next visit. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"it was okay"

3
danielamartinez13, San Juan, Puerto Rico 31/12/2021

i live in Puerto Rico so i'm staying here for New Year's Eve since yesterday. the service has been okay but most of the tourists haven't been wearing their masks properly the staff doesn't say anything to them. with the Omicron variant and Covid in general i think the hotel should have a more strict protocol.

"Just Meh.."

2
Furrow31, Edwardsville, Illinois 29/12/2021

This was my first time staying here, but it was a pretty underwhelming experience. I had a late flight in, and didn't get to the hotel until almost 2am. There were still people in the pool making noise so I had to call the front desk and ask them to get them to be quiet. Got to the room, which was nicely furnished, except there was no nightstand clock. I wanted to plug in my phone charger and have my phone next to the bed but the outlet didn't work. The next morning I asked twice for maintenance to come up and fix it, but nobody ever came to my room. The telephone also didn't work. Breakfast was a full Best Western breakfast and the fresh grapefruit was good. Strong coffee. Short walk to the beach. And a Walgreens & CVS within 50 yards of the hotel was nice. Very noisy hotel though, it's an older building with lots of concrete and tile so you better bring earplugs to sleep.

"Very enjoyable"

5
User 24/12/2021

Overall it was a great experience. Helpful staff, nice pool, short walk to a very nice beach. I really liked the free beach umbrella and chairs. It was clean, and a decent price. The restaurant and bar were decent and easy to get to.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. We ae glad you enjoyed the stay and look forward to your next visit. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Clean and comfortable."

4
User 18/12/2021

The location is supreme. Staff was friendly and responded quickly to my one request. Jianni, Yanuletzy and Sharon were sweet and helpful. Jacuzzi was lukewarm instead of hot, and breakfast buffet was just ok. I recommend this hotel.

"Excellent property"

5
cruzfool2005ft, Freeport, Texas 15/12/2021

This Best Western hotel is located in a great area of San Juan. We were greeted warmly by the front desk agent Sharon & our room had been upgraded to a partial ocean view renovated room. Although it wasn't until the next day at daylight we were able to appreciate it, the view was lovely! We looked out over a parking garage right to the beach just a couple of hundred yards away. Nice clean property with lovely verandah deck restaurant and bar on property. Also a great rate given how expensive San Juan has become. Am already booked to stay again next month.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Cruz! Thank you for staying with us and taking the time to provide feedback. We are glad you enjoyed the room, our location and the service provided by Sharon. She is an excellent team member. She will be recognized and rewarded for her attention to you. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit! Siempre a la orden, Henry Neumann General Manager

"Great experie"

5
User 12/12/2021

We stayed at thr Condado Palm Inn in San Juan for two days prior to Boarding a cruise.It was a great decision. The hotel is very nicely decorated and well maintained. The hot tub is large and surrounded by palm trees and plantings on three sides so its semi-private.Our room was clean and fairly large,comfortable,and newly renovated. The desk staff was pleasant and always willing to assist. Big shout out to host Sharon. She saved the day for us by printing our luggage tags for the cruise after we realized we needed them but didn have them. We greatly appreciated her extending this courtesy and we had no worries afterward! Great job and thank you again! Great experience at this hotel and we will definutely stay here again!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Gail, Thank you for the visit and taking the time to post a review. We are delighted you enjoyed the renovated rooms, pool and service provided by our team. Sharon is an excellent team member, thank you for recognizing her service and attention. Please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834, in the future for assistance. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Conrado!"

5
328freddyl, Houston, Texas 23/11/2021

Nice and close location, right across from Walgreens and CVS and in the heart of Conrado. Several restaurants are right around the corner from Asian buffets to local Puerto Rican cuisines. The beach is also just a block and a half away with your hotel key you get access to a private beach next to the Tryst. The name is also called the best western plus, but is also Conrado Palms inn and suites.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Freddy! Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the location of the property and the service provided by the beach. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit! Siempre a la orden, Henry Neumann, GM

"first time visitor to Condado"

3
luisemb25, Ridgewood, New York 16/11/2021

I would consider staying at Best Western (great location and clean room) but it could be better if the front door staff were better trained. I asked for a wake up call that never came and although the pool/jacuzzi was very nice, there was never any towels.

"Disappointment after disappointment"

2
366Joyce_P, Kansas City, Missouri 09/11/2021

Nine family members and myself came to this hotel for a 50th wedding anniversary celebration, only to almost have it ruined. The problems begin at check-in, 6 people in our group had already checked in earlier, the last 4 of us ran into unnecessary issues. The hotel didn't have my name or the anniversary couple. The tour company straightened this out. We were 2 to a room, with one bar of soap. one wash cloth. I had to ask the front desk to remind the housekeeping staff to place enough towels and wash cloths for 2 (they never did). My room was clean (others weren't so lucky, the anniversary couple had a room with a filthy carpet, and housekeeping skipped cleaning their room. They were in the tower where major construction was underway). On the hotel website, they have a picture of a room with chairs on the balcony...this is a JOKE! There were no chairs, the balconies aren't wide enough to accommodate a chair, there's no sitting and relaxing on the balcony. Now about the breakfast, it cost $12, and it was awful, we ate at the hotel once and never again. Thank goodness, there were many very good restaurants near the hotel. Some members of our group had stayed at this hotel 6 years ago, and they loved it, so this was the reason it was chosen. I wouldn't recommend the Best Western Plus Candado Palm Inn & Suites to my friends. The one thing I will give the hotel credit for is the front desk staff is knowledgeable and helpful about services and restaurants in the area. I'm sorry I didn't get the name of the young lady that basically saved me from being turned away from my next destination, Charlotte Amalie, USVI. I needed a COVID test in order to enter the territory, the young lady at the front desk directed me to a lab, that was within walking distance from the hotel. I truly appreciated her for this

Jamie Hansen, Owner at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Oops!!"

2
runa16ad, Dallas, Texas 06/11/2021

Today is Saturday May be that's why the price was 300$ per day but for the price I paid the room I got was a crappy one and the sad part is I asked the front desk gentleman “can you give me a nice room “and he nodded. When I opened the room I felt like a slap in my face haha Anyways good thing is the place is walking distance(2min walk) to the beach, Walgreens and lots of eateries.

Jamie Hansen, Owner at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Condado Palm Inn is a gem...DONT MISS YOUR TIME TO EXPERIENCE THIS PLACE"

5
404MARQUISE, Duluth, Georgia 02/11/2021

My partner and I had the honor of hosting our Vow Renewal Ceremony at this property. After 8+ months of planning and preparing, this past weekend was our event and the Condado Palm Inn DID NOT DISAPOINT. Staff: First let me say this, the staff at this property (from the front desk agents, janitorial and kitchen team) were/are phenomenal. I travel very often (whether it be professionally and personally). I also have stayed in a variety level of hotels…. the constant professionalism is UNMATCHED. This property would be considered mid-level (which would be 3 or 4 stars), but you are always made to feel like you're staying at a 5 star property. My two contacts of the hotel that I've worked with were Loany Torres and Ivzalia Vega. These women were a breath of fresh lavender air (which is what the hotel smells like)-lol. From the very first moment of my interacting with them, I felt that our event was in safe hands. Not only are these women a part of the hotel's management Team, they were also personable and presently available for any kind of matter. Thank you ladies for your time in helping to make our ceremony a dream. The hotel/rooms: As I spoke on earlier, the property was clean…and I mean CCCLLLEEEAAANNN, from the lobby restrooms to the pool area, this hotel is clean. You will often see housekeeping cleaning rooms and hallways all day long. Please do not hesitate to ask for help, because the Housekeeping Team is more than willing to assist you. Overall: Prior to our event this past weekend, I/We've stayed at this property “at least” 4 times within the last 3 years. I have NEVER had a bad experience at this property. The Condado Palm Inn seems to consistently attempt to make the hotel better. From remodeling rooms and suites to updating elevator systems; from expanding the food options to creating an in-house breakfast/lunch Café; this hotel is always improving their level of comfort, convenience for their guests. I will definitely recommend you staying at this property on your next visit to San Juan.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Marquise, Thank you for making us your hotel in San Juan and congratulations on the renewal! Loany and Ivzalia are excellent team members. Thank you for recognizing their service and attention. We truly appreciate your visits and feedback. Look forward to your next stay with us! Siempre a la orden, Henry Neumann General Manaer

"Beautiful ocean view !"

5
User 02/11/2021

First time to Puerto Rico — this hotel is just off the beach, walking distance to yummy spots, front desk is very accommodating to English speakers and the room was nicely renovated. Clean, nice bathroom and very cool (for those worried about the heat!).

"Always pleased!"

5
jnc17, Dallas, Texas 02/11/2021

Condado Palm continues to be my go-to hotel on the island when I visit San Juan. Its conveniently located, beds are comfy, rooms are clean and cool, beach view is lovely, and the staff is nice. It is reasonably priced considering the area and it has a yummy restaurant downstairs. I encourage others to stay there! :)

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi JNC! Thank you for making the Condado Palm your hotel in Puerto Rico and for always taking the time to post a review of your most recent stay. We are delighted you enjoyed our location, service provided our team and Ropa Vieja restaurant. We look forward to your next visit! If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"PURE GREED ON DISPLAY"

1
SecondSisterKC, Kansas City, Mo 01/11/2021

Website never mentioned jackhammer demolition construction over your head.Crucial detail for planning a 50th wedding anniversary celebration with 8 guests Jackhammers started about 8am over your head and continued all day, forget about having a afternoon nap.. Up to 15 minute waits for elevator because construction crew and hotel cleaning staff used the same elevator as hotel guest. Website shows a nice balcony with table and 2 chairs, our balcony was 11 inches wide. You could barely place your foot in the space. It looked like a ledge with a sliding door. Mini Frig had missing indoor storage shelf, Sporadic housekeeping. Your face towels were removed but not replaced, so off to the front desk to ask for face towels. Dirty carpet with large spots of stain. What a disappointment after a previous 4 day stay in 2015. The only good thing about this hotel is the location, across the street from the beach and short walk to casino at LaConcha. This hotel failed to take care of basic needs. In my opinion if you want CHAOS this the hotel for you

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi SecondSisterKC, Thank you for taking the time to provide feedback. Our property has three different room types; Standard, Premium and Suites. We always advise our guests to choose the room type of their preference when booking the stay. We are taking advantage of the low season to perform some upgrade to our room products for your future enjoyment. Noise related work is limited to Monday through Friday from 10am to 3:30pm, when our guests are out enjoying our beautiful island. I will look into your comments. Have a great day, Henry Neumann General Manager

"Sharon at the front desk"

5
User 24/10/2021

Sharon was great and so far my experience at this hotel is good. I only just checked in after 4 pm but the pool area looks nice and I'm definitely interested on doing the beach club thing Sharon told me about. The room is nice and view is nice. It's partial ocean view but you can see a good amount of the ocean and beach. . I want to say that Sharon gave your hotel a great first impression. She explained things well, let me vent about a negative experience I had just had with another hotel. Her energy just made me feel better. I was having a rough and stressful 24 hour period. My first time visiting PR with a bad experience at the previous hotel.... I didn't know what to expect .....then I came to this hotel and She smiled and just everything made me feel at ease. She made me feel like I chose the right hotel. Backstory I had been awake over 24 hours due to an early flight and having a 2 hour drive to the airport. So Saturday I packed, cleaned and had a busy hectic day. I stayed up until Sunday around 2 am when I headed to the airport. My flight was at 820 am. It was not the best experience on the plane as I have a 3 and 1 year old as my two youngest children. . After the flight I had two do some declaration thing at the airport then go get my rental car my rental car ended up having an issue so I had to go back and change it. I was already tired, stressed and at that point just ready to relax. The original hotel I had booked told me I couldn't stay there with the amount of people in my family and in order to stay I would have to book a second room for the week and I couldn't afford that. I had two cranky babies and the hotel staff wasn't so nice or understanding. So I found a way to cancel even though the hotel tried to not let me. Priceline did it as a convenience. The hotel already had swiped my card for 350$ for incidentals at that hotel which seemed extreme. But when they found out how many people they said I couldn't stay. Long story short is I left and at that point I was in a worse mood. I went on Priceline and decided I would choose this hotel out of all of the listed ones and I'm so glad I did. Because my first interaction at a hotel here in PR was negative I was scared of how it would be when I came into your hotel. But Sharon made me feel at ease. She was friendly. She let me vent about my negative experience with the other hotel. She just had a friendly personality and was just a good person. You can tell when you are interacting with a good person. All I know is that she definitely changed my mood and made me feel positive about choosing this hotel out of all the hotels listed on Priceline. She is a great asset as an employee here and I just wanted to write this review because sometimes you don't know what kind of day someone is having or what they are going through...... but when you are nice to everyone you can just change a bad day into a better one without doing anything but being nice. Sharon did that for me.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Patricia!! Thank you for staying with us and taking the time to provide feedback. Sharon is an excellent Team Member. Thank you for recognizing the attention and service. We are delighted that our hotel became your oasis in our beautiful island. Guest satisfaction is always a priority. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"NEWLY FULL REMODELED ROOMS WITH SEAVIEW"

5
TRUTHANDONLYBUT, Savannah, Georgia 12/10/2021

Just stayed again at the Condado Palm, they just remodeled the complete north tower. Brand new room with sea view. Always improving their customer stay! WILL BE BACK SOON!!!! Great clean rooms and friendly personnel.

"Clean hotel/condado Ave"

4
jalyn2016, Orlando, Florida 11/10/2021

Very clean hotel, the elevator is kind of slow. Walking distance to Walgreens open 24 hrs. It has a microwave , coffee maker and a small refrigerator. There are a lot of places you can find to eat around. Be ware of a few people that hang out begging for money, some of them have dogs with them and there was one person that mistreated his dog, I called front desk and they told me that I can call the police but I have to have proof of it. The hotel is in a location that the beach is walking distance. I didn't get the breakfast since there other places you can go. The people that work here are very nice.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jalyn, Thank you for staying staying with us. We are delighted you enjoyed the stay, the cleanliness of our property, and the hotel's location. We truly appreciate your feedback and look forward to your next stay. For assistance, I can be contact directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Looking forward to visiting again"

4
Steven29670, Pendleton, South Carolina 08/10/2021

My overall stay was great. Reading reviews before I booked, I will agree some of the furniture in the room was dated and had signs of moisture damage (which I attribute to being at the beach in an area of high humidity). The room was large and comfortable. The staff was amazing and more than helpful not just for the room but also in sharing information about things to do, places to eat, local customs, etc that made my vacation more enjoyable. The hotel restaurant/bar had amazing food and atmosphere. Beach access is only one block over. There are plenty of stores, bars and other places to eat right on the same block.

"Could have been better"

2
User 06/10/2021

I have stayed at BWPC many times, however my most recent stay was extremely disappointing to say the least. This is not like them, however when I voiced my dissatisfaction they informed me that they were under heavy renovations.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Renee, Thank you for staying with us during numerous occasions and taking the time to review your most recent stay. As you mention, your experience during your last stay is not the norm at our hotel. We are taking advantage of the low season to do some work on our product in order to provide the best facilities to our guests during their future visits. We have scheduled the work to impact guests minimally. Any work involving noise is limited to weekdays from 10am to 3:30pm, when our guests are out enjoying our beautiful island. Once again, thank you for the review and visit. Have a great day, Henry Neumann, GM

"Horrible stay"

1
User 05/10/2021

Where do I start first off no ice machine in the building even thought they give you ice buckets called down and was informed I was not the only one who could not get ice the whole building did not have access to any that was from the manager. Then the air conditioner stopped working called down no one ever came went to the beach came back water was all over everything from air conditioner leaking called down stairs was told we do not have any rooms put ice bucket there to catch water until repair man come in at 9:30 the next day oh and bathroom sink was stopped up from day one called for wash cloths still waiting for them and I'm home water leaking from ceiling vent in lobby at the check in desk was told it was just condensation but they let it drip without drying it up. We had to make a really big stink to have any resolve was told by the manager Genesis Arroyo it was a language barrier so if you do not speak Spanish do not go here this place is the pits only good thing is the restaurant that's through the glass doors oh and the breakfast they offer eggs was raw and runny powder eggs sausage links was not done pancakes was hard from them microwaving them was told by the cook sorry I can warm more if you like . When asked to speak to someone about our concerns we were told we had to wait the next day woke up next morning ceiling vent fell open through the night if you see this place come up do not book run I have photos to prove all of this is true . Also the room was under my sisters name which is Vanessa Mccallister

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mrsgirl2, Thank you for staying at our property and taking the time to provide feedback. Guest satisfaction is a priority at our hotel. Your experience is not the norm at our property. I will personally look into your much appreciated comments. Thank you and have a wonderful day, Henry Neumann General Manager

"My excellent experience"

5
User 02/10/2021

I am a local, and stayed three days and three nights at Best Western because my home was undergoing some repairs and did not have power or water service. That is a very stressful situation, if you know what I mean. As soon as I arrived to Best Western I felt very relaxed. The lobby was sparkling clean, with a mostly white decoration, very welcoming. The employees at the font Desk were very kind and helpful. The room was large and confortable. The bathroom was very nice.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Nydia, Thank you for the visit during unfortunate circumstances. I am glad that we were able to be you oasis during a complicated situation. We look forward to your next visit. For assistance, I can be contacted directly ay Hneumann@condadopalm.com or 787-648-8834. A la orden siempre, Henry Neumann General Manager

"Clean and affordable, close to everything!"

5
User 23/09/2021

This is my 2nd stay at Condado Palm and it was as great as the first time. Beach is down the block and there is a Walgreens and CVS across the street. Many restaurants to choose from in the area. Pool and hot tub are always very clean and room service came every day. They have a gym which is small but has everything you need for an effective work out. Great customer service at this hotel! When we arrived, our iron wasn't working and they brought a new one to our room within minutes. Complimentary water bottles at the front desk if you ask. Also a shout out to Isis at the front desk, she is so sweet and helpful! Will definitely be back!

"Centric and affordable"

5
Luminadragomir, New York City, New York 08/09/2021

This place was perfect for our stay, the hotel is in the heart of condado, is at walking distance from all the good places in condado. Our room was so clean and spacious plus we got lucky with ours since it was with facing the ocean. We had breakfast at the hotel and for the price it was worth it. Service was excellent, workers were so welcoming and very helpful. I will definitely stay here for my next trip.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tatiana! Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed our room product , breakfast and service provided by our team. It was a pleasure having you stay with us. We look forward to your next visit. If I can be of assistance, please feel free to reach me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best put the BEST in Best Western"

5
User 08/09/2021

Hands down this was one of the best hotel experiences I have had since the pandemic. From the top notch customer service, pleasant hotel staff, inexpensive breakfast, not to mention the daily cleaning of rooms. I throughly enjoyed my stay. This hotel is literally a half a block from the beach and is located on a strip with a variety of stores and restaurants. We ate at the Vieja grill which is located inside of the hotel and the food was amazing. Also the night life is just a uber away if you dont feel like walking. This was definitely one of my best birthday trips and I cant wait to come back.Lastly I gave the sleep quality a one at no fault of the hotel. The bed was very comfortable, however across the street is a CVS which tends to have a few homeless people sleeping outside at night. One of the guys owns a dog and he literally barked all day and night. Other then that I would suggest to bring some headphones since this location is on a busy street. Thanks for your hospitality.

"Great hotel, lovely staff, just a short walk from the beach!"

5
User 07/09/2021

We booked four rooms for our labor day family vacay. The hotel was clean, the staff was friendly, and the pool area was clean. CVS/Walgreens across the street. It was really hot and we were so happy they provided bottled water, as needed. All we had to do was ask. You get two chairs and an umbrella at the beach with your key card and there were plenty of towels at the pool. The cleaning staff accommodated our need (toiletries, extra towels, etc. Genesis and Isis Merie and others at the concierge gave us great suggestions of local places to eat and sites to see. They sent us to nearby Pinones, for authentic Puerto Rican food at way more affordable prices, than the nearby restaurants.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us! We are delighted you enjoyed our property, its location and the service provided by our team. Genesis and Isis are excellent Team Members. Thank you for taking the time to recognize their effort. If I can be of assistance, please feel free to contact me directly at Hneumann@condadoapalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent staff"

4
User 06/09/2021

I would like to acknowledge the Luna sisters in housekeeping for their attentiveness to detail when cleaning the room and meeting the needs of their guests. Special mention to the General Manager Henry Neumann who demonstrated sincere interest in solving any problems or concerns my family had.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Johanna, Thank you for making us your hotel in San Juan. It was a pleasure to meet you during the visit. The Luna Sisters are excellent team members, I am glad they made you stay with us more enjoyable. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"Amazing Staff!"

5
User 01/09/2021

Genesis and Isis Marie were wonderful, amazing, and cheerful hostess! I had to check in last minute due to flight cancellation. Although we were unable to check in early because the rooms had to be clean(which is understandable) they were accommodating and went out of their way to make me and my family as comfortable as possible until they were able to call us when a room became available. They even kept my panapén in the freezer until we were ready to fly back home. It is an older hotel, but when on vacation I rather have amazing hospitality in a modern look. This is the hotel for that. Ropa Vieja Rest. was also an amazing experience. The food was delicious the drinks even better and Juan our server was joyful. I hope the GM is aware of the great staff they have. Thank you for treating us like family. Reina F

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Reina, We are delighted you enjoyed the service provided by our team. Genesis and Isis are excellent team members. Their attention to you will be rewarded and recognized. We do have renovated rooms available, they can be reserved under the Premium room type. Please let me know if I can be of assistance. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Ocean view Room!!"

4
gz138, Hasbrouck Heights, New Jersey 29/08/2021

Small pool, but did the job day and night. Temperature was good. Outdated room on the 18th floor, but with some construction, the stay would be phenomenal. A/C in the hallway was horrible, needs service!!

"Not worth the price."

2
User 18/08/2021

Room was clean. Terrible view for the price. We were told we could upgrade the room but not until the last night of our stay. Then no one called for said upgrade. Pool and hot tub were a nice touch. Restaurant food was great but service was poor.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Afternoon Ms. Roberts, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the pool, jacuzzi and cleanliness of the room. I looked into your reservation and the room provided, was the room type which was booked. Upgrades are given based on availability. Thank you, Henry Neumann General Manager

"Best Western Condodo San Juan"

2
Aguston J, Philadelphia, United States 17/08/2021

Construction on floor below during the day, loud banging and such, also on adjacent room to mine, a rehab taking place, additionally, the floor tiles in the outside hallway being replaced, floors all mucked up, constant noise of workers in the hallway working for over 4 hours, this all on the next to last day of the trip. What make me irate is I did not get an notification of this work going on, at check-in I was on vacation/Work form home and it was not pleasant, When notified the front desk, did not get much other than sorry, ohh and room service was only done for one day of the 4 night stay.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Aguston, Thank you for staying with us and taking the time to provide feedback. I will check with housekeeping in order to see why the room was only serviced one day. When work is being done, it gets scheduled on Monday to Friday from 10am to 3:30pm. We apologize for any inconvenience this caused. If I can be of assistance, please let me know. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"Great location - dated rooms"

3
shayvquez, Huntsville, Alabama 17/08/2021

Walking distance to a public beach. Probably the best price you will find in the area. Our room was covered in a popcorn finish and had old, torn carpet and a toilet paper holder that was falling off. These are relatively inexpensive fixes that would make the room have a much better vibe. Bed was average in comfort. Not really the super comfortable beds you expect from a hotel.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Shay, Thank you for staying with us. We are currently eliminating the popcorn ceiling and replacing carpets. Our Premium Rooms are completely, newly remodeled rooms. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Loved the stay at the Best Western Condado Palm Inn"

5
Maria R, New York City, New York 11/08/2021

After long hours on travel air, then more long lines at the airport, it was so nice to be given such a warm and friendly welcome by the front staff (Sharon and Isis Marie). Special shoutout to Sharon for her extra customer-friendly attention. I highly recommend this hotel and I look forward to returning.

"We love the Condado palm"

5
User 09/08/2021

Want to let you know how happy we are my fiancé and I, This hotel and the staff was awesome the front desk was wonderful to us, specially Sharon and the manager Yamiletzy was incredibly helpful they make our stay amazing, the room have a wonderful view, clean ,the breakfast hostess was wonderful to and they offer nice buffet,the location is fun, you walk to the beach, casinos the strip is so much fun at nite, I recommend this hotel millions times, we will return next year again.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Leticia, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the service provided by our team and our central location close to the beach. Sharon and Yamiletzy are excellent Team Members, thank you for recognizing their effort. We look forward to seeing you again next. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Birthday weekend!!!"

5
Carzam2, San Juan, Puerto Rico 04/08/2021

Stayed over the weekend with my mother for her birthday celebration. Enjoyed the remodeled rooms. They were clean and roomy. The all you can eat breakfast buffet for $12 was amazing. The staff was attentive and great. It is located near the beach. They provide chairs at the beach. Amazing experience!!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for sharing this special occasion with us. Love the balloons for your mother!! As you mention, we were recently able to reopen our breakfast buffet at a cost of $12.95 per person. We are delighted you enjoyed the stay and wish your mother a Happy 57th Birthday!! For our best rates or for assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Rundown hotel extremely overpriced. Need urgent upgrade, or substantial price reduction "

1
User 04/08/2021

Rundown hotel extremely overpriced. I stayed there a week on a business trip. The location is great, but the rooms and corridors are awful. Missing faucet towel hanger collepsed from the wall, stints on the carpet... $350/night is a ripoff

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Dear Eyal, Guest satisfaction is a priority at our hotel. Our team works proactively in order to ensure that our guests enjoy their time with us. We understand that not every stay will be perfect and look forward to assisting our guests with their needs or situations. Yesterday, at checkout, our Front Desk Leader, Yamiletzy, asked why you shorten a 7 night stay by a day and if everything had been ok. The response was, that everything was fine and that the stay was getting cut short by a day short due to work reasons. None of situations mentioned in the review were reported during the stay or at check out. I wish we would have gotten the opportunity to assist you, as I am sure everything would have been corrected to your satisfaction. Henry Neumann General Manager

"Needs improvement"

2
April S, Brighton, United Kingdom 01/08/2021

We stayed here after a very long flight, desperate for some sleep. We paid quite a lot of money for our room, $500, breakfast not included. Our room was on the 3rd floor, and the walls were quite thin - we could hear everything happening with our neighbours, plus all of the activity on the street below. With this in mind, ear plugs are essential, plus maybe an eye mask as the curtains don't block out all the light. When we walked in to the hotel, there were people smoking right out front, including marijuana, and a motorcyclist was revving his engine right in front of the entrance. Staff inside were polite and courteous, but I had to call down to reception to request pillows and blankets for my daughters pull out bed THREE times, and we were all so desperate for sleep. When they finally brought them up - they just brought sheets - no blanket and no pillows. I gave up and declined to call for a fourth time, so we just did without for the pull-out bed. Normally those items would be there ready for us in the room. The breakfast the next morning was okay - but there was no hand sanitiser around the buffet area and it didn't feel particularly Covid-safe. Our table wasn't clean and there were no staff wiping down surfaces at any point. The closest sanitiser was on the wall near the elevators. A note on plastic - So much of the breakfast involved single-use plastic - given its proximity next to the sea and the ocean plastic crisis - this is an easy win! All of the cups for coffee were individually wrapped in plastic film, plus the fruit they had out. A few positives, the room seemed clean and after a long journey and flight, this was the saving grace. The pool, though small and easily crowded with just two families, was pleasant -the water warm. It wasn't particularly clean, with lots of sand in the pool, but there were plenty of clean towels and we enjoyed that part of it. On a final note, our room was a 'partial ocean view' - we could see the sea if we stuck our heads out of the balcony and on the other side of the building we could see about 4 inches of ocean between hotels down the road. The main view was of Walgreens, where we saw a drug deal being made first thing in the morning.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Steven, Thank you for the visit and feedback. We will share your comments with our team. Our property's COVID protocols are certified by the Health Department and World Tour & Travel Council. Thank you, Henry Neumann,GM

"What an improvement over the Condo we were in!!!"

4
User 31/07/2021

After a miserable stay in an AirBnB we were thrilled with the accommodations at the Condado Palm Inn & Suites. We were situated in the North Tower which was great because there were only 6 rooms per floor. It made for a more private and quiet stay. The room was well appointed and had a spacious bathroom and lots of closet/storage space. The swimming pool is small and can get crowded during the middle of the day, but if you go in the early morning or the late afternoon, it is pretty empty. The hotel's breakfast buffet was reasonable and filling for all you can eat. The house restaurant The Ropa Vieja Grille was pricey, but the food was fantastic. It's best to call for a reservation so you don't have a long wait. You can call from your room, give your name/cell # and they'll let you know when you're going to seated.

"WARNING:WORST HOTEL EVER"

1
User 28/07/2021

This hotel for the money was bust. No room service, had to beg for clean towels, fights in hall way with no phone to call front desk or police, staff let vulgar and indecent music to BLAST from the pool/hot tub area. AC very noisy and leaked. Carpet wet/damp. This stay just plain sucked. Never again.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Stephen, Thank you for staying with us and taking the time to provide feedback. I wish we could have spoken during the stay as I am sure everything could have been resolved to your satisfaction. Your experience is not the norm at our hotel. Guest satisfaction is a priority for our team. I am available to our guests at Hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager

"Great rooms, fantastic location, and fair pricing"

5
User 27/07/2021

My brother and I stayed at the Condado Palm Inn during our week stay in Puerto Rico and left feeling 100% satisfied. The room was clean, modern, and just comfy. It comes with everything you can think of, including a dresser, a safe, refrigerator, microwave, USB charging ports next to the beds, and a nice big flat screen TV with plenty of channels. It's located between a CVS and a Walgreens, which is perfect for all those little runs to the store you'll most likely do. There's also a Starbucks nearby if you need more options than the complimentary coffee the hotel provides. The surrounding area has numerous restaurants and shops to satisfy your tourist needs. La Placita, a local hotspot, is only a mile away as well. And best of all, the beautiful beach is less than a block from the hotel. The temperature of the pool makes it easy to climb right in, and the hot tub is pretty large and feels great after a long day in the sun (or rain). The staff are kind and always ready to give you more towels and bottled water. The Condado Palm Inn left us with a great experience to look back on. I highly recommend it to anyone looking to vacation in San Juan.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Andrew, Thank you for staying with us. We are delighted you enjoyed our new Premium Rooms, the service provided by our team and our central location is the heart of Condado. It was a pleasure meeting you and your brother during the stay. Thank you for sharing pictures of all your amazing day trip while on the island. You guys really took advantage of your time. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"My Birthday weekend"

5
User 25/07/2021

The Rooms where clean , the front desk was amazing specifically Sharon she help us so much!!!! I definitely will come back with my kids. So many places to eat and drink, you must try the Buffet in the morning!!!!.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Erica, Thank you for spending your Birthday Weekend with us!! We appreciate you recognizing the service provided by Sharon at the Front Desk. She is a new team member who is excelling and doing a wonderful job. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Spread the word"

5
User 20/07/2021

I had the privilege of being checked in by shaurun. She was absolutely amazing. So friendly. Her n I could have talked for hours. Usually checking in could be really Annoying but she made it a good friendly experience. I asked her for advice about interests on the island and she gave a lot of good advice. She was working at the time with jamiletey and they were a really good team together. Thank u for everything I would definitely be happy to come back.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Katie, Thank you for staying with us. We are delighted you enjoyed the check in process and stay at our property. Sharon and Yamiletzy are new Team Members who have excelled and learned very quickly. Thank you for recognizing their service. For assistance or for our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Loving condado"

5
User 17/07/2021

I was stuck in due to reservation error third shift Jose and first shift Sharon was so help I don't how my trip would have ended without them. Thank you for all you help and guidance. And the best western family. I definitely recommend this hotel clean close to store and beach

"Excellent "

5
User 11/07/2021

Excelente lugar, tranquilo, a pasos de tiendas, restaurantes y playa, personal muy atento, habitación cómoda y limpia con vista al mar, regresaré a este hotel para mi próxima ocasión. Excellent place to stay, accessible to nearby stores, restaurants and beach. Staff personnel very good and helpfull, ocean view room clean nice and confortable bed. I will come back to this hotel for my next stay.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jose, Thank you for staying with us. We are delighted you enjoyed our location, service and room product. Guest satisfaction is our priority. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Henry Neumann General Manager

"Worst Place I've Ever Stayed"

1
User 08/07/2021

This hotel is literally the worst hotel I've ever stayed in while on a vacation. Mind you, I was in a “premium” king room with a “sofa bed” and partial ocean view during 4th of July weekend, so this wasn't a cheap stay. Here's a list of the things that were wrong with staying at this property: 1. Linen is dirty upon arrival 2. No iron or ironing board in the room (we had to request it) 3. Had to call for it and new pillows twice AFTER the linen was changed, because the housekeeper didn't bring new pillows. 4. The room was dingy and dirty, furniture and carpet included. 5. Sofa bed upholstery was a light blue collie, but was extremely dirty so it looked brown. 6. Microwave and fridge were dirty and had a foul odor. 7. The room overall had an unpleasant scent. I went to CVS across the street and had to get air fresheners to place around the room because the smell was so abhorrent. 8. Wiped down EVERYTHING with Lysol wipes, because there was a coat of dust covering all of the hard surfaces in the room. 9. All staff (with the exception of 2 people) had the most unpleasant attitudes and seem to be uninterested in helping guests. 10. No liners for the ice buckets, nor were there any ice machines in my tower. If you're in the North Tower, which has over 12 floors, you had to go down to the lobby, transfer elevators, and ride up to either the 2nd, 5th, 8th, or 11th floors to get ice. 11. I asked for my room to be cleaned 3 times during the 4 nights I stayed there, and it was only cleaned on the final day of my stay. Instead of cleaning my room, the staff brought up towels and face towels only; they didn't make the bed, clean the restroom, take out the trash, nothing! If you're thinking of staying at this hotel, DON'T!!!! Regardless of what you're saving to stay here, I promise you, IT'S NOT WORTH IT!!!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lamar, Thank you for staying with us and taking the time to provide feedback. I assure you that your experience is not the norm at our hotel. Wish we could have spoken during the stay, as I am sure everything could have been resolved to your satisfaction. I will personally check the room in which you stayed and share your comments with our team as guest satisfaction is our priority. Thank you, Henry Neumann General Manager

"Great Hotel Super close to beach"

5
User 07/07/2021

Great hotel, recently updated. Super close the the beach with plenty of available free chairs and umbrellas. I loved buying a cocktail in a pineapple on the short walk to the beach. The hotel was clean and upscale.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Chara, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed our newly renovated premium rooms as well as the cleanliness of the hotel, our proximity to the beach and service at the beach. It was a pleasure to have you stay with us. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Don't Do It"

2
Baljoy, Liverpool, New York 29/06/2021

We had an ocean view room. The view was great, and the bed was comfortable. Access to the nearby beach was lovely; getting chairs and umbrellas was a good perk. The food at the hotel's restaurant was incredibly good. Those are the only pros. The furniture in living area of our suite was outdated. We allowed housekeeping in once and they did not vacuum. We asked the front desk to call a taxi for us to take to the airport. The person who called was told by the taxi company that there is a possibility that the car wouldn't make it. She saw us in the lobby waiting for the taxi, and did not say anything about the taxi not coming until we asked for a status update. Breakfast is “on the go”-breakfast sandwiches and oatmeal. I would not recommend staying there.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Baljoy, We are delighted you enjoyed our location, view from the room, service at the beach and food at the restaurant. I will share your additional comments with our Front Desk and Housekeeping teams as guest satisfaction is always our priority. We are glad to announce that our full breakfast buffet we reopen, after having to be modified due to COVID, on July 6th at a cost of $12.95 per person. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Thank you and have a great day, Henry Neumann General Manager

"eh"

2
User 29/06/2021

For starters the hotel is in the PERFECT location, very close to the beach along with plenty food options. Now the room? my god do they need to renovate!!!! Literally almost everything was broke or funky. One night our ac literally fell off the wall, one of the lights were broken, burn holes/stains all over the carpet, handles to cabinets fell off, wacky faucet that had water going EVERYWHERE. not to mention housekeeping who is so forceful about coming into the room when we didnt even request it?? they were also yelling up and down the hallway as well. AND MOSQUITOES IN OUR ROOM. hot mess!!!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi TBunny2, Thank you for staying with us and taking the time to provide feedback. I apologize for the situations encountered, these are not the norm at our hotel. I wish we could have spoken during the stay, as I am sure everything could have been resolved to your satisfaction. If I can be of assistance, please feel free to reach out to me. Thank you, Henry Neumann, GM Hneumann@condadopalm.com 787-648-8834

"Misleading advertisement, false description"

1
User 15/06/2021

This is not a Best Western Plus hotel. I booked this hotel because of the Best Western name but the hotel put me in Condado Inn & Suites and claimed I was at the Best Western. Condado Inn & Suites is dilapidated building with leaks and none working appliances. Do not book this hotel ever! Very false advertisement, avoid it at all cost. You pay real $$$ for a dump!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide. Guest satisfaction is of the upmost importance to us. I would like to further look into this situation. For assistance, I can be reached at Hneumann@condadopalm.com. Siempre a la orden, Henry Neumann General Manager

"Got what I expected"

5
GoPlaces551363, Sunset, Florida 15/06/2021

It was clean it had a view the staff was lovely . I had read the reviews and was a little skeptical at first but as soon as I got there it was nice and comfortable besides the little street noise that you get at night and it wasn't that bad it was a beautiful view to wake up . My room was clean and everything in it worked perfectly . room service is Upon request but we got a room service maybe 15 minutes after the phone call which wasn't too bad for a busy inn .I will definitely would return to the best Western and I would definitely recommend anybody that would like to go visit San Juan to go stay there it's very nice is close to everything beach is right there restaurants , CVS, Walgreen, bars ..I also had contacted Henry (gm) to make my room just a tiny bit Special with some roses and the commendation for it was more than what I expected ….

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Manny, Thank you for staying with us. It was a pleasure to be of assistance before your stay with us. It is always our goal to make every stay perfect. I am glad you enjoyed the room as well as the amenities provided during the stay. For our best rates or for assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann, GM

"Lovely Hotel in Superb Condado Location"

5
User 14/06/2021

The lovely Best Western Plus Condado Palm far exceeded our expectations and its wonderful and attentive staff made our experience all the more memorable. Service was especially outstanding, with GM Henry Neumann personally greeting us and ensuring our room was ready in timely fashion. The room itself was a most charming, well-decorated space that instantly felt like home in San Juan. Needless to say, we can't wait to come back and spend more time at the Condado Palm and enjoy its superb location and Puerto Rican hospitality at its finest.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Robeisy, Thank you for staying with us and taking the time to provide feedback. It a pleasure to have you stay with us. We are delighted you enjoyed our location and the service delivered by our team. Thank you for making us your hotel in San Juan. We look forward to your next visit. For our best rates or for assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Awesome Stay and Great Location!"

5
User 05/06/2021

The Condado Palm in San Juan was a wonderful stay for us!! We booked the premium rooms and were not disappointed. They were very beautiful and well taken care of. The main areas are very clean, the pool is very accesible and the hotel is super close to the beach. My stay was in the end of may, and the opened their beach club in the meantime. Made my stay even more pleasant. Definitely recommend this hotel for traveling to Puerto Rico. Their location, is everything!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Sonia, Thank you for choosing to stay at our beautiful property during your visit to our island. We are delighted you enjoyed our room product and the cleaning service provided by our team. As you mention, we have begun to provide chairs and umbrellas by the beach again. We look forward to your next visit!! For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"STAY AWAY!!!"

1
User 04/06/2021

This has been the WORST hotel experience I have ever had. From the first day we checked in they placed us in room 304 in the south tower. That room smelled like mildew, had stains on the walls, holes in the carpet, and stains on the sheets. I went downstairs to complain and they switched us to room 504 in the south tower. This room didn't smell as bad. It still had stains on the wall. They had to change my sheets 3 times. I showed her the stains on the sheets and the housekeeper said “yes I know but it's still clean” I was shocked. I said no that's not clean. So she came back with sheets that looked brand new. I still wasn't happy with the room but we stayed. We asked for our room to be cleaned. All they did was fix our beds and gave us towels with stains on them. On our second day the toilet stopped working and that's when I had enough. I had to go downstairs to use the lobby bathroom at 6:30am and it was not clean. That is when I requested for the general manager's info. I emailed Mr. Neumann to explain to him the issues I was having. He replied back and apologized and change my room to the “renovated room” in the north tower. When we got to the room, the door did not close. You have to pull it to close. We weren't going to say anything about the door but the next morning they came to fix it. Which means they knew it was broken and they still put us in that room. There was mold by the ac vent. Stains on the walls. We were just over it at this point. I truly believe they put you in certain rooms based on how you booked. The south tower needs to shut down and get renovated. It's a shame that they think it's ok to place ppl in those rooms. I DO NOT RECOMMEND THIS HOTEL AT ALL!!!! Each day we would run into people who had the same complaints as us. Pros: Location. The manger Genesis Ayrro she was very polite. Her customer service was excellent. She needs to go to a Marriott or a Hilton. The general manager did respond in a timely fashion. Cons: THE WHOLE DAMN HOTEL. The pool area is ok. The hot tub was not always clean. Once again the towels had stains on them. This is not a beach front hotel. You have to walk two blocks then make a left to go to the hotel section to get chairs and umbrellas. Don't go to the restaurant in the hotel. Food is ok. I didn't like the fact that they added gratuity on my check and not on my cousins. Of course I would've left a tip. It was just weird to me that it wasn't on my cousin's bill as well. I asked the waitress why was I only charged the gratuity and she said I dont know thats how it rang up. Smdh.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Claudia, Thank you for staying with us and taking the time to provide feedback. We truly appreciate your comments, as 100% guest satisfaction is our priority. I will personally share your review with our team. Thank you, Henry Neumann, GM

"A wonderful stay at Best Western Condado Palm Inn and Suites...."

5
404MARQUISE, Duluth, Georgia 05/05/2021

WHERE DO I START TO DESCRIBE THE GREAT EXPERIENCE MY FAMILY AND I HAD AT THIS PROPERTY???? Let me first start by saying, Loraine Santana(the Sales Director of this property) is FANTASTIC. From the moment we arrived, she made sure that my family and I were taken care of(SHE TRULY GAVE OF THE VIP TREATMENT). From her taking time out to answer any questions I had to replying to emails during our stay, Loraine was amazing. BEST WESTERN, YOU HAVE A GREAT ONE ON YOUR TEAM. The overall staff was friendly and willing to assist in any way possible. The hotel itself was clean...and I don't mean a quick, little freshen up...I mean the Hospitatlity staff members were always working. From cleaning rooms, sweeping, emptying trash; they made sure this property was presentable at all times. At one point, I even saw staff repainting wall rails. The front desk staff were fantastic as well. They were always friendly and polite; willing to help. Overall, this hotel was the icing on the cake for my family and I. Did I forget to mention that this property is 1 block from the beach-PERFECT LOCATION....TO ANY AND EVERYTHING. I will be back very soon and without a doubt, I WILL BE STAYING AT THE BEST WESTERN CONDADO PALM INN AND SUITES.

"Great hotel and great place!"

5
User 30/04/2021

I love this hotel. Great location and great staff. Mr. Neumann (manager) always greets the guests with hospitality and professionalism. Rooms are very clean always. Highly recommended. Condado Palm, the best!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you very much Carlos!! It is always a pleasure to have you visit and to be of assistance during your stays. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Dirty motel, nice location "

3
User 29/04/2021

The rooms are extremely basic and not very clean. There is a nice little pool area and adults only jacuzzi. There's aslo a nice coffee shop downstairs and the location is prime for all sorts of restaurants, nightlife and beach.

"Horrible! Stay away!!!!!"

1
costellomjr, San Juan, Puerto Rico 26/04/2021

We came here for our friends' wedding. From the outside, the hotel looks pretty nice. But, it is located on one of the busiest intersections in Condado. The moment we walked in our room, it smelled like smoke. There was no remote for the tv. We called the front desk for a remote three different times and never got one. We finally got one from the maid the next morning. On the second day, the air conditioner stopped working. Someone from engineering came and got it going again, but it died again the next day. Engineering came again the next day, but couldn't fix it. We had to pack up all our things and move to another room. The other issue we had was with our crazy neighbors. They were up all night smoking marijuana and partying. They were so loud! It didn't change when we went to the new room. The place was party central. People yelling and acting crazy. When we complained to the front desk, nothing was done. We were so dissatisfied with the hotel that we checked out early and went to another hotel (Marriott).

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Morning Mr. Costello, Thank you for visiting us and taking the time to review the property. We appreciate your feedback. I wish we could have spoken during the stay, as I am sure everything could have been remedied and your stay turned into a positive one. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"My favorite place in San Juan "

5
victoriazam1, San Juan, Puerto Rico 24/04/2021

Love the newly renovated premium rooms. Service at the front desk from Yaimirex was excellent. Clean rooms, great location and good service. Just a block away from the beach. Look forward to my next visit.

"never stay here"

1
582SusanH, New York City, New York 23/04/2021

disgusting hotel , broken elevator , people not wearing masks , party type hotel people screaming in the halls at night .had to call security to stop a fight during the night ,the breakfast in a tiny cup of quaker oatmeal that they hand you to put in the microwave

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Susan, Thank you for visiting us and taking the time to review the property. We appreciate your feedback. I wish we could have spoken during the stay, as I am sure everything could have been remedied and your stay turned into a positive one. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Property-5, Rule Enforcement-3"

5
tralyba, Great Neck, New York 05/04/2021

I choose the BW Plus Condado Palm Inn and Suites due to the friendliness of the staff. I also appreciate the view from the oceanview suites. I was extremely and pleasantly surprised when I walked in to a completely renovated room which now includes a double burner cooktop (room supplied with pots and pans). This made preparing my own meals that much easier. The decor was a lot more modern than previously. I was very happy with the room given to me. Travelling alone, I was not there to wreak havoc upon the place. I get rules are needed for unruly and non compliant guests, but my one issue was that I was made to feel uncomfortable when told I cannot go dispose of my towels (for 10 seconds) out by the pool deck for having my speaker playing and another time due to occupancy met (which I had already established my spot but left for something). Kids were IN the hot tub which clearly states adults only, jumping from the hot tub ledge into the 4 foot deep pool and nothing was said. Also there was a clear sign in the elevator that said 1 person maximum, which was not being followed and was awkward when you didn't want someone else riding with you. Maybe it is my sensitivity, but I think my rule "breaking" was an iota of what other things were going on and completely overlooked.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tracy!! Thank you for making the Condado Palm Inn your hotel of choice in Sunny San Juan. It is always a pleasure to have you with us. I thank you for working with us during challenging pandemic times. Truly appreciate your comments. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Not a horrible hotel but definitely room for improvement"

3
User 30/03/2021

The overall stay was good but no hot water in my room and nothing was ever done to fix it. I booked the suite which has a very nice balcony view of the ocean and the room size is good. It came with a refrigerator/freezer which was also nice. The shower is very outdated and can use an upgrade but isn't a huge deal. The main issue was the hot water and water pressure. The entire stay we had no hot water so we had to take cold showers and the water pressure was low for the cold water as well which made the cold showers even more displeasing. We called down to the desk to make them aware of the water issue, and were told that they would send someone up, but nothing changed. Not sure if someone came up to look while we were gone but the hot water was never fixed. The area seemed very safe to me since the police were always parked right across the street of the hotel and were pretty good at shutting down any altercations. There was a nice amount of people hanging out in front of the hotel but nobody bothered or harassed me so didn't matter for me. There are only 2 elevators for 18 floors so sometimes we had to wait quite a bit to get to our room but that's expected. The water issue seems to be a hotel wide issues as most people I spoke to said they were having the same issue. I spoke with one guest who said he had roaches in his room but I never saw any roaches or bugs so it may have just been his room. For what I paid for the suite (on average about $288 a night) it wasn't a horrible stay. I wasn't able to make my original check-in day due to my flight being delayed and having to spend the night in Charlotte, NC so I tried to cancel same day but they weren't willing to waive the policy to allow same day cancellation or even work with me to book an extra night. My original stay was for Mar 25-28 and was $800 for the 3 nights. The extra night (28-29) they ended up charging $350 which I thought was high priced compared to what I paid for the other nights. Can't fully blame them since it wasn't there fault my flight was delayed but I at least expected a little consideration as with other hotel experiences I've had in the past.

"Noise"

1
User 28/03/2021

The noise level was horrible and the customer service was not good at all the temperature of the water was not satisfactory, when you voice your concerns to the front desk they don't show a care then have the nastiest attitudes!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Morning Reginald, Thank you for staying with us and taking the time to provide feedback. Our priority is always 100% guest satisfaction. I can assure you that your situation is not the norm at our hotel. I would love to know more about the situation. I can be reached directly at hneumann@condadopalm.com. Thank you, Henry Neumann General Manager

"Yamii Davila"

5
AlishaZahn20, Minneapolis, Minnesota 23/03/2021

My family has stayed here 3 times in the last 40 days. We travel often and could've stayed other places (as planned for new/different experiences) but we were wowed by yami, who gave us many reasons to come back. From the beginning of booking to early unexpected check ins he was and is always so accommodating to the different needs of the different visits we've made. When we came with our 1.5 year old he got us checked in hours early & had the floors shampooed knowing our son would be on the ground. When we brought our bigger kids he gave us beautiful ocean view rooms that were clean and exactly what we asked for. After my first booking I never had to book again. I gave him my dates, wants, and he made it happen and took the stress off of me. Everyday he is pleasant, always a great attitude & overall just a great hearted person. You can tell he takes pride in what he does. His service is the reason I continue to stay here. There are a million places to stay in the area that may have nicer rooms, more perks etc but I like to go where the vibe is good and the people treat you like family and that's how I feel when I stay here. Thank you Yamii for everything. You are wonderful.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Alisha!! Thank you for making the Condado Palm your hotel in Puerto Rico. It is always a pleasure to have you stay with us. Yamil is an exemplary Team Member who takes great pride in guest satisfaction and enjoys going the extra mile. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Beyond description "

1
User 22/03/2021

Very iffy and inappropriately dressed guests. Very loud groups partying late into the night . Slamming doors, screams 1-2 am in the morning . Very old outdated structure . Humid bed sheets.. wall mounted extremely loud and old a/c unit. Very small room. Old tv with very low quality Viewing quality. Mostly analog content. Too expensive for what you get .

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. I wish we could have discussed these situations during the stay, as I am sure they could have easily been corrected. At the beginning of Spring Break due to low airfares, the crowd arriving on the island was not the most desirable. Airfares have increased and security reinforced. Our TV system was recently upgraded to the latest High Definition program. I will personally discussed the rest of your comments with our team in order to correct them. Thank you, Henry Neumann General Manager

"Affordable, but limited"

3
endoedibles, Las Vegas, Nevada 21/03/2021

To say Puerto Rico got ravaged by "stimmy" travelers would be an understatement, and Condado Palm Inn was at the center. As of 3/20/21 "Free Breakfast" is water and Jimmy Dean microwave meals while the free bikes and beach club listed online are nonexistant. Kudos to management for service recovery efforts, and early access to the fitness center.

"An unforgettable experience"

5
User 19/03/2021

From the fist time I called to the time I checked out, this experience has been amazing. The staff was outstanding and the premises were spotless. The room looked freshly renovated and upscale. Definitely recommending to everyone. The fact that it is only a short walk away from the beach is an absolute perk. Thank you to everyone in the Condado Palm for an unforgettable experience.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Luis, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the service provided by our team, as well as our newly renovated Premium Rooms. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Great view great location best bang for your money"

5
User 18/03/2021

Highly recommend one block over from the beach all beach facing rooms newly remodeled great location great price will definitely stay again hands-down upkeep was being done on a regular staff was extremely friendly

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Anthony!! Thank you for staying with us and taking the time to recommend our property. We truly appreciate it. Grateful, for recognizing the service provided by our team. As you mention, we do have newly renovated rooms, our Premium Rooms. We look forward to your next visit. For our best rates, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Terrible hotel"

2
User 18/03/2021

The location is great, right at the beach. The shower drain was smelly, bed linen sheets were stained. The furniture was damaged. The room doors get slammed and you can imagine people coming in and out during the night. The room was never cleaned during our stay and to complete cockroaches!!!! We will never recommend this hotel.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Keila, Thank you for staying with us. We are glad you enjoyed the central location of our hotel just steps from restaurants, shops and block from the beach. I appreciate your feedback and will personally share your comments with our team. I wish we could have spoken during the stay, as I am sure everything could have been corrected and your stay turned into a positive one. The hotel has a year round extermination program managed and operated by Terminix. I assure you that your experience is not the norm at our hotel. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Horrific "

1
angelmU3877KJ, Staten Island, New York 16/03/2021

Truly horrific experience in this hotel and the immediate area. Clearly, they were afraid to address the behavior of the “patrons” they attracted with the affordable prices. Off course afraid of being “cancelled” they allowed visitors to run a mock in that area. Not safe at all.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Good Morning Angel, We take the security of our guests and team very seriously. Guests that do not follow hotel rules, regulations and protocols interfering with the stay of other guests are not allowed to stay. I wish you would have brought these observations to me during your stay as they are not the norm at our hotel. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent service and turned my trip around"

5
User 15/03/2021

Yamil was an excellent host and helped me every step of the way. He got me an excellent price that wasn't on any website while helping me understand my options then getting me the best room for me. I had a ton of bags because I left a terrible hotel so we got an excellent room that is ready to go at 11am so I can relax and be in a good spot.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Ali, We are delighted to have turned your trip to our beautiful island around. Our goal is for everybody to enjoy their time in Puerto Rico and at our hotel. Yamil is a great Team Member, thank you for recognizing his attention and service. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834.. Siempre a la orden, Henry Neumann General Manager

"It can be better"

3
User 11/03/2021

The most I liked is that the hotel is very clean, both the rooms and the pool area. Good location. The room has a small fridge that cools very well and also has a microwave. The air conditioning excellent, but makes a bit of noise. Staff must be more oriented. The bed I used was a bit uncomfortable. Breakfast definitely needs to improve. Maybe due to the covid, they are offering frozen breakfast boxes, a container of oatmeal, for you to prepare yourself. Parking have an additional cost of almost $ 17 per night, it says it has 24 hour security and I never saw personnel watching.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the cleanliness of our property. We are located in the heart of Condado just steps from restaurants, shops and a block from the beach. Our breakfast offer has been modified due to COVID. We hope to be able to get back to the buffet soon. If I can be of assistance please let me know. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Fun and relaxed weekend getaway "

5
ClMDV03, Puerto Rico 22/02/2021

This will forever be my chosen destination to stay when visiting San Juan. Every visit is a pleasant experience where I can always relax and enjoy the weekend. And even thought I was scared to actually stay during a pandemic, every safety measure is taken at the hotel which made feel safe and at ease when going to the pool or just sitting in the lobby. I am also really grateful to the staff, who was really welcoming and helpful throughout our stay. Definitely recommend this beautiful place to everyone.

"Would never stay here again "

1
User 18/02/2021

* Soooo.... where do I begin about this hotel * The wifi service works like if your using San Juan community wifi * Breakfast is boxed food jimmy deans sandwich's * No music or speakers allowed at pool or pool side management will be tell you to shut it off * Loud guest twerking and being very ghetto in the hot tub and jacuzzi guest smoking cigars and weed with children around * Outlets don't work in room don't charge nothing fast * Customer service is horrible you call the front desk and they don't come up with the towels or toilet paper you request Dust on head boards and ac unit falling apart

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hello TripAdvisor Community, Jay recently stayed at our hotel. Unfortunately, on multiple occasions, I had to ask him to turn off his speakers by the pool which were blasting music and making other guests uncomfortable. After he departed the pool, he passed by the Front Desk repeatedly saying "wait until I write my review". Our team works to make every stay perfect, but we do understand that some situations might occur during a guest stay. We look at these situations, as an opportunity to shine, connect with the guest and make their stay excellent. We will not tolerate guests who are not mindful and respectful of the other guests right to relax. Our goal is 100% guest satisfaction. If I can be of assistance to any past, current or future guest, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We are here to make sure you enjoy your stay. Siempre a la orden, Henry Neumann General Manager

"What a wonderful hotel, loved my stay!!!"

5
TRUTHANDONLYBUT, Savannah, Georgia 18/02/2021

It always amaze me when I go back to the Condado Palm, rooms are refurnished again! Well cleaned and set following all Covid 19 health regulations. If you wish to have breakfast at the hotel, breakfast boxes are complete with basics (many others hotels have discontinued breakfast due to Covid 19) These boxes are completely save. Location is nearby everything at excellent room prices, and the staff is friendly and caring. Pool , common areas, rooms and elevators are keep very clean, you can stay without worries...

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making the Condado Palm Inn your hotel of choice in San Juan. Our team takes a lot of pride in making sure everything is perfect for our guests. It is always a pleasure to receive repeat guests of our property. Please let me know if I can be of assistance. I can be reached directly ay Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"San Juan Staycation"

5
stcroixbulldog, St. Croix USVI 18/02/2021

This place has become our little home away from home. We love the location, and the super friendly staff. (Who ALWAYS remembers us!) Even though we live in San Juan, it's fun to spend a weekend in the Condado area in a hotel that we know we can always rely on to be economical, super friendly, and in the heart of the Condado. We stayed in one of the newly remodeled rooms this time, and they are VERY chic. Felt very urban, and we just loved it! The pool and giant hot tub are open by appointment during Covid, which made us feel super safe. (We are VERY careful with that!) This hotel never disappoints!!!

"Perfect location, super outdated hotel"

2
User 25/01/2021

Rooms were very outdated, old furniture, no decor. Grab and go breakfast was super disappointing. Understandable, that because of COVID thing are different, but all they had to offer were frozen tv dinner style breakfast, dry oatmeal cup & room temperature drinks. No coffee or tea, no fruit or even yogurt. There's plenty more options they can offer, like yogurt, fruit, bagels, etc. Location is perfect, but will not stay again, unfortunately for the price paid, not worth it at all.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mercy, Thank you for staying with us and taking the time to provide feedback. I apologize for the situations which you encountered and can assure you that they are not the norm at our hotel. I wish we could have spoken during the stay, as I am sure we could remedied everything and turned your stay into a positive one. Please let me know if I can b e of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Fresh"

5
User 19/01/2021

The hotel was clean, fresh and new. Great location! Easy to get to so much. The rooms were bright and updated. We enjoyed a room with a view of the ocean. Everything was amazing. Had some work to do and the wifi worked well.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi John!! Thank you for staying with us during your trip to our beautiful island. We are delighted that you enjoyed the new premium rooms, our service and central location close to shops, restaurants and the beach. WIFI is extremely important nowadays for leisure and business travelers, we constantly monitor the systems to ensure the best experience for our guests. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"All Staff - Reception, Managers & Room Serve were extremely helpful."

5
idawson2020, Tortola 10/12/2020

The Best Western hotel is located in an excellent location. It is close to pharmacies, Restaurants and the beach. The hotel's staff are so helpful and accommodative. The rooms are kept clean and the décor is great. The internet is great.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Dawson!! Thank you for staying at our property and taking the time to provide feedback. We are delighted you enjoyed the stay and truly appreciate your comments about our team. We hope to see you again in the near future. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, GM

"great"

5
User 27/10/2020

many thanks and appreciation to every staff with whom we came in contact for there wonderful outstanding service.one person in particular who we deeply appreciate is mr.YAMIL DAVILA (front desk manager ) .at the time that there was very little or no transportation available to the airport ...it was him who made it possible through his determination.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Judy & Robert, We truly appreciate your visit and great review. Yamil is an extremely valuable team member, thank you for recognizing his effort and service. We are delighted you enjoyed the stay and look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Enjoyed My Stay"

5
User 27/10/2020

I love how close the hotel is to the beach. Not only did I feel safe since the staff wore their masks every time I encountered them,they took my temp, and the rooms were very clean.I was grateful they had breakfast considering all that is going on with COVID. The staff made the experience even better. They were very friendly and answered all my questions.I couldn't have made a better choice to stay at this hotel while visiting my family.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to post a review. We are extremely happy that you enjoyed the visit to our beautiful island. Thank you for recognizing our safety protocols, the security and health of our guest and team is of the upmost importance. As you mention, the hotel is centrally located in the heart of Condado just steps from stores, restaurants and a block from the beach. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Everytime I visit, I always get surprised with new updates!"

5
TRUTHANDONLYBUT, Savannah, Georgia 27/10/2020

I was so happy to travel down to SJU again! And stay at my favorite home away, BW Condado Palm is an amazing place! Great location, great clean, cozy rooms, beach lounge service, bikes, good latin food restaurant on site, extraordinary personnel, willing to help to ensure you have a wonderful stay! And best of all, always at a great price in the middle of Condado!

"I wouldn't go back."

2
User 27/10/2020

The staff was very friendly and very helpful. The pool was extremely dirty. There was only two drinks for breakfast Mountain Dew and Diet Pepsi. There was only one option to eat for breakfast and it was a bacon breakfast bowl. No variety whatsoever. Every time someone would close the door to their room it would wake us up. I guess there was no door stopper and it would just slam shut. It's was so loud outside of our room. The first night there was an American man on the roof of the hotel yelling that he was going to kill himself. He was asking for someone to call 911 & then Started yelling racial slurs to the people walking by. This lasted over 4 hours. Night number 2 there were people yelling outside till 1 in the morning. This hotel is not kid friendly. It is made for people who want to party 24/7. So if you want to party, this place is for you. The remote to the tv did not work. We had to stand up to change the channel. There were no curtain on one of the windows in the room. As soon as you were able to fall asleep at 4 in the morning, the sun would come up and wake you up at 6:30 or 7. The staff is very sweet but this place is just trash.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jary, Thank you for staying with us and taking the time to review your stay. Guest satisfaction is of the upmost importance to our team. I can assure you that your experience is not the norm at our hotel. I wish we could have spoken during your stay, as I am sure we could have corrected everything and turned your stay into a positive one. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Thank you and have a great day, Henry Neumann General Manager

"Location isn't everything"

2
User 27/10/2020

Great location in San Juan. Walk-in distance to many restaurant options, beach, etc. Advise getting a room that doesn't face noisy street. Room housekeeping was inconsistent. Noisy rooms at night with no apparent security control.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Evelyn, Thank you for staying with us. We appreciate your comments and feedback. The security of our guests and team is extremely important to us. We do have safety protocols and procedures in place. Due to COVID, housekeeping service during the stay is being handled by request. Please feel free to contact me directly for assistance. I can be contacted at Hneumann@condadopalm,com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great hotel and friendly service"

5
cdvega88, San Juan, Puerto Rico 05/10/2020

Great location.The hotel was clean and followed safety procedures. From the moment we walked in, we were greeted and provided with great customer service throughout our stay. The staff was friendly and the room was clean and comfortable. I recommend this hotel. Will definitely book again.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Christine, Thank you for staying with us and taking the time to recommend us!! The safety of our guests and team is of the upmost importance. We are delighted that you enjoyed the stay. Thank you for recognizing the service provided by our team members. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"A great getaway surrounded by safety andbeautiful people!"

5
User 30/09/2020

I was here for almost a week. I felt safe at all times. The staff is complying with all health protocols. The beach is close by and the room was perfect (Was doing some work also). Every person of the staff who attended me was extremely kind and friendly. Without a doubt, more than recommended!

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Muchas gracias Edwin!! Thank you very much for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the stay. The safety of our guests and team members is extremely important to us. As you mention, we are a block away from the beach and just steps from restaurants and shops. Thank you for recognizing the service provided by our team. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager

"Getaway"

5
dmisael13, San Juan, Puerto Rico 22/09/2020

I have to share my experience because I believe there are others that might feel the same way or similar. With the COVID-19 pandemic I was very afraid of going out of my home but also wanted a getaway. I had stayed here before but didn't quite knew how the protocols were being held during the pandemic. I commented a friend and was recommended to stay here due to the COVID-19 safety procedures. I did enjoyed my previous stay but understood there were limitations following the safety guidelines. Yes, there were limitations like not having access to the regular breakfast service or the pool but had the opportunity to enjoy a warm and inviting service (something many have forgotten due to the stress) when arriving, attentive staff, a clean room, clean areas, quiet and peaceful sleep in a comfortable bed, warm shower, great temperature by A/C and the view to the ocean and street. I was working on tasks on my laptop. No problem whatsoever with wifi, it ran smoothly. The few times I went down to get things from nearby stores, I felt safe in the hotel seing how everyone had their mask and various hand sanitizing stations. Oh! And let me not forget that I received my cleaning service, not just towels, take out trash, replenish amenities and leave kind of service. I felt wanted and cared for. Can't wait to return. If you are looking for a place to relax, feel welcomed and safe, the Condado Palm is the place to stay.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi David!! Thank you for staying with us and taking the time to share your experience at the property. We truly appreciate you recognizing the service provided by our team. The safety of our guests and team has always been one of our priority, which just gets enhanced due to the current situation. We are glad to inform that the government has opened pools and beaches. We hope you can enjoy them during your next stay. Thank you for making the Condado Palm your hotel in Puerto Rico. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"low life property with rude staff"

1
User 25/07/2020

Checked in to cheaply renovated room, but noise from other guests was so loud i could not sleep. Front desk changed room with rude manners. changed room smelled, had no hot water, no shower curtain and handle broke on toilet, what a dump. General mngr said never come back, dont worry i will not you fresh mutt.

Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Our property has a team of dedicated professionals who proactively work to ensure every stay is perfect. We do understand that not every stay will be perfect, but take great pride in correcting any situation that may arise through mutually respectful dialogue. Our goal is to exceed guest expectations with every stay. Steven Scott was insulting and disrespectful to our team since arriving at our driveway. Every team member which he encountered reported abusive treatment from him. I will not allow this type of treatment towards our team. I told Steven to leave and never come back. We value our guests and look forward to providing excellent service. Thank you, Henry Neumann General Manager

"MISADVERTISEMENT, NO FREE BREAKFAST HERE"

3
Santilynn, Stony Point, New York 22/06/2020

Rented a room at this hotel for two days through Priceline because they advertised themselves as having FREE breakfast. This is an expensive tourist area and I wanted to save. However when I arrived at the hotel there was NO free breakfast though the hotel web page boasts that it does and Priceline did as well. I will NOT be staying here again. I ended up spending over $100 in breakfast for me and my guest for the two day stay. Where were the savings of booking this hotel with free breakfast? There was NONE

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lynnette, Thank you for staying with us and taking the time to provide feedback. As you mention, during normal times we have a complimentary buffet breakfast. Due to the pandemic, the local government has prohibited buffets in order to ensure the safety of our guests and team. We are currently providing Grab and Go bags for breakfast. These consist of a fruit, a cereal bar and a bottle of water. If there is anything that I may assist you with, please feel free to reach out to me at hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager

"Great Stay!"

5
Mrs-Vargas, Lancaster, Pennsylvania 21/06/2020

Convenient location (1 block to the beach!). Clean room, comfortable bed (2 queen beds in the South Tower). The only negative is no full length mirror in the room. I am returning to PR in November and hope to stay here again.

"Love this place!!"

5
User 09/04/2020

We were there mid March for my Best friends birthday. Hotel and staff were very nice. I have visited Puerto Rico more than 2 times and when I visit, I always stay at this hotel because the staff make it feel like home. Great facility, beautiful hotel. Pool area is amazing. Rooms are clean and spacious. Good trip with great views. Direct access to beach. We spent a week there and our room was cleaned well daily. This is a great property and convenient to so many restaurants around. It is only 3 miles from Old San Juan which is an easy Uber ride away. Love this hotel!! Alexandra is the best!! She was helpful, friendly, and made sure our stay was at its best!!

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jolene, Thank you for staying with us and taking the time to post a review. We are delighted that you and your friends enjoyed the birthday in beautiful Puerto Rico. Alexandra is an excellent team member, thank you for recognizing her service and attention. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Good experience"

5
miurkae, Charlotte, North Carolina 01/04/2020

I stayed at the end of february and have to stay that had an amazing experience. I had a remodel room and at the moment that I entered it felt clean and confy. The staff treated me like I was part of the family and to me that is one of the best feelings you could ask when you stay at a hotel. I stay if you're looking for a great place to stay that you feel like is you're home away from the home the Condado Palm Inn is the place to go.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. As you mention, we do have newly remodeled rooms available for our guests, we are thrilled you enjoyed the new room product. Our team members take a lot of pride in the service which they provide and ensuring guest satisfaction. Thank you for recognizing their efforts. We look forward to your next visit. For our best rates, please feel free to contact us directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Loved it!"

5
User 01/04/2020

Loved the hotel it's in a great location. Rooms were really nice, clean and updated. Hotel overall is updated and very clean. The staff is excellent and took good care of us!! We will definitely be back.

"Reserved room not available"

1
User 19/03/2020

We reserved a ocean view room 2 months prior for our 30th anniversary. Upon arrival, they had given them all away and only offered us $20 off a night. The non ocean View rooms are cheaper than $20 a night less than a ocean view. Worst part is they didn't seem to care.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lisa Young, Thank you for staying with us and taking the time to provide feedback. 100% guest satisfaction is always our priority. I am sorry you did not get your preferred room type, this type situation is not the norm at our hotel. I wish we could have spoken during your stay, as I am sure the situation could have been easily corrected. Our staff is currently focused on providing the accustomed service of excellence, while taking extra security and cleaning measures to ensure the safety of our guests and team members during this global pandemic. We hope you and all of yours are healthy and safe. Thank you, Henry Neumann General Manager

"Celebrating 19 years of Marriage"

5
User 05/03/2020

This Best Western was great. Our suite was fantastic. Henry and Yamil (managers) made our stay amazing. Our room was beautiful and had champagne waiting for us upon arrival.Great location to the beach and great restaurants to eat. Hotel's restaurant Ropa Vieja is good. I cant wait to go back.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mrs. Lugo!! It was a pleasure to have to stay with us and to be of assistance. Thank you for sharing this special occasion with us. We are dlighted you enjoyed the welcome amenity, our location and on site restaurant, Ropa Vieja. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"My home away from home"

5
Little77egypt, Lititz, Pennsylvania 05/03/2020

Hands down, the hospitality of the staff and how they make you feel at home is bar none! This is my second time staying there in 6 months and have nothing but praise about my stay. Yamil Davila (Front Desk Manager,) is the most personable, warm and accommodating manager. He totally makes me feel welcome and special when I'm there. I appreciate how clean everything is. Breakfast is a favorite of mine and I would like to commend chef Wallace and Sibel Luna for all their attentiveness, warmth and service. They and other staff go out of their way to serve you and start your day off with a smile. One morning, my cell was posting PA time and I missed breakfast time by an hour, no problem when I went down to breakfast area, Wallace and Sibel made sure that I didn't go without my breakfast. Now, that is priceless. Can't wait to go back and visit soon.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making the Condado Palm Inn your hotel in sunny San Juan!! Sibel, Wallace, and Yamil are a very special part of our team, thank you recognizing their service and attention with you. Our goal is always 100% guest satisfaction. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very disappointing and NOISY"

2
Shelton678, Shelton, Connecticut 27/02/2020

When we first got there we noticed the sliding glass door on our room did not lock. It couldn't be fixed, so they gave us another room...fine. Everything was down hill from there. In the bathroom, the sliding glass shower door did not close all the way and water leaked all over the floor, dangerous situation. The bathroom fan was REALLY loud, and when the people in the room next to us took a shower it sounded like they were in our bathroom!! The elevators ping loudly ... very annoying, and for no reason. Everything in the hall is tile so it is incredibly noisy when people are talking out there...you can hear every word that is said. That could also be because the door to our room was about 3/4" off the floor....so plenty of space for noise to get in. There was construction going on during the day .... and it was raining out....yet there was no way you could stay in the room because of the banging and the drills. And then there is the free breakfast. TOUGH scrambled eggs...cold rubbery pancakes, nasty fruit....after one attempt (which we could not eat) we ate out. When we said something at the desk about the noise they said there was nothing they could do about it because the work had to be done. Understood. However...we never would have chosen the hotel knowing that it was impossible to stay in the room during the day. They should alert travelers before they come about the unbearable noise...we went places even though it was pouring out just to get away from it.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Shelton, Thank you for staying with us and taking the time to provide feedback. Our goal is always 100% guest satisfaction. I would have love to talk during the stay as I am sure we could have turned our stay into a positive one. Your feedback will be discussed with our team. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Have a great day, Henry Neumann General Manager

"Condado Palms Management and Staff make you feel at home"

5
harryhV3511GF, Marietta, Georgia 26/02/2020

The management team and the workers have done so much to make me feel at home. I was deployed for several months and they went out of their way to include me and others into their functions. Loany, Elsie, and Rosa make things happen. The property is always clean, orderly and I especially love the surprises left for me after a long day at work. Friendly attitudes and great conversation all around with many workers their. We really got to know each other and they do a great job at catering to make sure I was a happy guest.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Harry, It was a pleasure to meet you during your most recent stay with us. Thank you for taking the time to recognizing the service provided by our team. We are delighted that you enjoyed the stay and look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Nice place, Good location."

4
ginad5, Staten Island 24/02/2020

Clean and hard working employees. Breakfast was good. But could always use more options. 24hr Coffee would be nice! Windows could use a cleaning. Hotel under construction. Exterior. Fees are a little high.

"Great location"

5
Jennifer P, luxemburg, United States 21/02/2020

Great hotel and value! Bed was very comfortable along with pillows. Great views and lots of light with a balcony. Shower pressure is good too! Breakfast was average, lots of seating. Lobby is very pretty and games for the kids. Pool area very nice! Had a drink in the lounge but did not eat here although food smelled wonderful. Love the location near the beach, bars, restaurants, shopping and convenience stores, all within walking distance! If your up for a walk, or use the hotel's bikes, Old San Juan is only 3 miles away. Hotel will also hold your luggage after check out until your departure time. I would definitely come back to this hotel again

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jennifer, Thank you for staying with us at the Condado Palm Inn!! We are thrilled that you enjoyed the location, rooms, service and restaurant. As you mention, we have a complimentary bike rental program for our guests. Lots of guests use the bikes to cruise Condado or go into Old San Juan. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Exceptional"

4
User 19/02/2020

What to say. Everything you need in a hotel. The staff is over the top. My husband is here working and they do anything they can to make sure he has what he needs. They also take care of the rest of the family if they are there. The suites are the best and the balconies are so so nice. It is your home away from home. The only thing missing is a complete kitchen for the long time guest. Great location, pool, hot tub. Cookie store right there and restaurants galore right out your door. So please pack your bags, sunscreen and get down here to the lovely island of Puerto Rico and the Bestwestern Condado palm with take care of the rest. Gracious Val S

"Condado Palm Long Term Stay"

4
biyoung66, United, Pennsylvania 16/02/2020

I may be a bit different than the normal patron whom I believe is here as a tourist. I was here as a project consultant working in the islands for months at a time, staying at Condado Palm for the better part of a year. The stay is worthwhile for two reasons 1 – the hotel, the location and the logistics. The hotel is complete with the amenities desired for work and leisure. Internet, work space, meeting places and extremely close proximity to postal, governmental and easy access to major transport ways. Reason 2 – The staff. The reason I have been repeatedly staying at CP is the feeling of being treated like family. The staff from the front desk, to housekeeping, to maintenance (who is willing to aid at ALL times), to the wonderfully involved management, to the staff in the connected restaurant and the coffee/cookie place are all completely open, friendly and professional. Wonderful time!

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Bill!! It was a pleasure to have you stay with us. We are part of the Condado Palm Family. Thank you for recognizing the service provided by our team and our excellent location in the heart of Condado. We look forward to your next visiting. Greeting from all of our team!! Siempre a la orden, Henry Neumannn General Manager

"This hotel doesn't know what room cleaning means"

1
Katerina T, Summit, New Jersey 15/02/2020

This hotel has 3 fundamentals issues: 1) You must re-activate your room keys every day after cleaning. Every day, no exception. Reception suggest it's because of phone. Of course it is, especially when I never ever keep my phone anywhere close to my purse. 2) When they clean the room they find it acceptable to clean only half room. So when you finally finish enjoying rides back and forth in elevator to address #1, you'll nicely find half of room being a mess and half or room cleaned. Reception desk feels it's ok. Is it really an issue? It is. It is also an issue when the sand near the room has not been wiped out for 3! days. 3) Reception incapable to manage 1 and 2, and has zero skill at least not to wind up people with idiotic comments, zero capability to listen and understand the nature of the problem. For the money these guys charge above 3 must not ever happen. Also, reception suggested it's perfectly fine to share a review on not cleaned room and disgusting reception service, so sharing.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kateryna, Thank you for staying with us and taking the time to provide feedback. I wish we could have spoken during your stay as I am sure, I could have provided assistance and made your stay a great one. Our goal is always 100% guest satisfaction. For assistance please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Have a wonderful day, Henry Neumann General Manager

"Visited facilities and loved it! "

5
Upekkhapr, San Juan, Puerto Rico 11/02/2020

They are very well located off a major Ashford Avenue, they have a nice pool and hot tube as well as an amazing rooftop area for activities! The employees are super nice and they have a small coffee shop at the lobby where you can get freshly baked desserts and cookies as well as all kinds of food!! I'm from here and you can follow me for more details on places in San Juan!

"Great location"

5
cuse518, Clifton Park, New York 30/01/2020

The hotel is a block from the ocean with a very nice beach though strong currents this time of year. They have a agreement with a sister hotel for beach chairs and umbrellas no cost just tip the guys. The hotel was very clean. Some excellent food choices nearby.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Cuse, Thank you for staying with us. As you mention, we have an attendant at the beach who provides all of our guests with chairs, umbrellas, towels and water. We are delighted you enjoy the property and its location. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Short stay but can't complain"

5
Zule27, Boston, Massachusetts 29/01/2020

My family on a late flight. Upon arrival the agent was very friendly and got us to our room right away. A few hours later we were able to enjoy the continental breakfast. We still had a few hours before going to our cruise so the staff was able to store our luggage. Is a very central location, not far from Old San Juan and there is always taxis available outside.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Zule, We appreciate your visit and review. It is always a pleasure to check in our guests before the guaranteed check in time of 3pm, when the room is available. Thank you for recognizing the service provided by our team. We are delighted you enjoyed the complimentary breakfast, our location and service. Hopefully, next time you can stay longer. For our best rates, please feel free to contact me directly at Hneumann@ocndadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Clean, comfortable and very friendly service!"

4
FirehawksAngel, Chapel Hill, Tennessee 22/01/2020

We stayed here one night post cruise. We arrived very early (about 8:30 am) and were greeted with a smile. We did not expect rooms to be ready so early (checkin time is 3pm) but the receptionist said she would get one as soon as she could. They stowed our luggage and we settled in to the very comfortable lobby. Connected to the lobby is a Nestles Cafe. The have crepes, paninis, sandwiches, cookies and a coffee bar. We enjoyed a light breakfast there while we waited. We were called to our room around 12:30 with no additional fee for early checkin. The room is standard size with two queen beds and a small balcony with a partial view of the ocean (which is only about 2-3 blocks away). Room was comfortable, clean with a mini fridge and microwave. There are ample restaurants within walking distance as well as Walgreens and CVS right across the street. The only negative found was that all of the power outlets in the room were old and worn. It was difficult to charge phones or use my CPAP machine because the power cords kept falling out of the outlets. Otherwise, it was an excellent stay and I would stay here again.

"Home away from home"

5
stcroixbulldog, St. Croix USVI 21/01/2020

Although we live in San Juan, we have stayed at this hotel several times. And we always recommend it to friends and family when they come to visit. The island has recently experienced earthquakes, which has left many (including us,) without power for several days. I called the hotel, and lucky for us, they had power (a humongous generator!) We were also lucky enough to get a room! When we stay here, the staff is always super friendly, and always remembers us! We stayed in one of the newly remodeled rooms. It was fantastic. Modern, and sleek. Even running on generator power, the AC was phenomenal! We often stay here just for a getaway. Great location, and we love the pool and gigantic hot tub! This is definitely our go-to hotel. And a great value. The beach is right across the street, and it is located smack dab in the middle of all the Condado action! Will definitely be back!

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi StCroixBulldog, Judging from the TripAdvisor username, it has to be Steven and Diego!! Thank you for taking the time to write a review about your most recent stay. It is always pleasure to have you on property. I am glad you to got the experience our new room product, it has been getting excellent reviews from repeat guests and first time guests. Thank you for making the Condado Palm your second home in Sunny San Juan!! Siempre a la orden, Henry Neumann General Manager

"Destination wedding "

5
carnationnation, Los Angeles, California 21/01/2020

I had a destination wedding in PR and used this hotel for family and friends for our hotel block. Best decision ever. It's right by the beach, the lobby was always clean , the staff is always helpful. My only complaint is the breakfast isn't great, but it's free and hot so what can you do? The rooms are always clean, whoever manages this hotel, great job! And thank you for a wonderful wedding week!

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Congratulations on the Wedding!! We are delighted you and your party enjoyed the Wedding Weekend on our beautiful island. Thank you for recognizing the service provided by our team. As you mention, we have a great location just steps from restaurants, shops and a block from the beach. The hotel has two on site restaurants, Ropa Vieja and Cookie House Bistro. Thank you for choosing us. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Great Service!!"

5
mikhaelq2020, New York City, New York 20/01/2020

I stayed after being on a cruise, everything was perfect. They stored my bags in frontdesk, the check-in time was at 3pm and they called me at 1pm indicating that the room is already available. The staff is amazing especially the frontdesk staff. I will be back next year and I will book in Condado Palm Best Western

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mikhael, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the stay and the service during the visit. We look forward to seeing you again. For our best rates please feel free to conact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Barely average hotel, great location"

3
CarrieD1979, Cleveland, Ohio 19/01/2020

Well, I always hate writing reviews that aren't very positive, but here goes. We stayed at the Condado Palm Inn/BW Plus for four nights and didn't love our experience. I feel that I'm being generous giving three starts here, as it was barely average. Right off the bat, we noticed that our safe in our room was broken, which meant we couldn't lock up our money or passports, etc. That was frustrating. Then we noticed that most of the outlets in the room didn't work, so we couldn't all be charging phones at the same time. Also very frustrating. For our tower, only one elevator was working, so at any given time you had to wait a while to go up or down. We were on the 5th floor, which was just a little to high up to take the stairs for us. Also time consuming & frustrating. Our room was incredibly humid, despite the A/C running. Every evening we'd get back to our room and the sheets and our clothes, everything, was damp. It was gross and maybe the worst part of our stay. We also killed half a dozen mosquitoes in our room, which was just disgusting. We each woke up in the morning with mosquito bites, which was a bummer. Even the room set up was inconvenient. There were three of us sharing the room and in the bathroom there was only one hook for towels, etc.--at a beach hotel. So we had no where to hang our swimsuits, beach towels, bath towels, etc. The bathroom was also tiny--you can barely turn around in it, and there was no mirror outside the bathroom, so getting ready in the morning was a long, aggravating process. I can't comment much on breakfast, as we only ate it once at the hotel. We found it to be pretty average hotel breakfast and after the first time chose to walk to a nearby restaurant instead. Really the only positives I can think of for this hotel were that we did enjoy the pool and hot tub and that the location was really good, just a block or so from the beach with lots of restaurants nearby. That said, next time I would absolutely pay the extra money to stay around the corner at the Marriott. My friend summed it up best--this was one of the sketchiest hotels we have ever stayed in.

228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Carrie, Thank you for stay and review. Our goal is always 100% guest satisfaction. I wish we could have spoken during the stay as a I am sur, we could have fixed everything and provided an excellent experience for you and your party. As you mention, we did have one elevator down during the weekend of your stay. The broken part needed to fix it was not available on the island and we had to fly it in from the continental US. It has been fixed and is fully functional. I personally discuss your comments about the room with our housekeeping and engineering teams. If there is anything that I may assist you with, please feel free to reach me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Really? :)"

2
instantserendipity, Malmo, Sweden 14/01/2020

We stayed here from 06. 12. 2019. to 21. 12. 2019. Hotel was arranged for us since we traveled for work. After our second day we needed to ask for a change of the room since constuction work noise was extremely loud. Very bad manners. They should inform us upon booking! We were transfered to an ”old” wing of the hotel. It was ok but it did smelled like mold. Big time. First morning up on our arrival we tried to have some breakfast, but it was (and I am putting this nicely!) really bad. Scrambled eggs tasted like a rubber yolks, oatmeal was packed with sugar, jams, cheeses and everything else (including coffie cups!) was packed in plastics! Really?! So we had breakfasts for 2 weeks in other diners around Condado area. If we ever go back- this hotel would NEVER be our choice.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Milena, Thank you for staying with us. I apologize for the noise during those days. I will personally share your comments with our housekeeping and kitchen teams. Our goal is always 100% guest satisfaction. I wish we could have spoken during your stay, as I am sure everything could have been resolved to your satisfaction. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Always!"

5
jnc17, Dallas, Texas 13/01/2020

I visit Puerto Rico often and always stay here! Hotels in Condado tend to be expensive, but in my experience, Condado Palm always has the best deals. The staff is very hospitable, ROOMS ARE UPDATED AND CLEAN, and hotel is centrally located in a very walkable part of the city. It is a block away from the beach and just a short Uber ride away from Old San Juan. I feel like the Condado Palm is a hidden gem and as someone who used to live on the island, I like giving it a shout out every so often. :)

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making us your hotel of choice when revisiting the island. We are glad you enjoyed the stay, our service, new rooms and central location. Condado is San Juan's main tourist district, where most of the major hotels are located. You should try our restaurants Ropa Vieja and Cookie House during your stay. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pre cruise stay"

2
J9936KNmariac, Warrington, Pennsylvania 12/01/2020

My husband and I stayed for 2 nights 12/27/19-12/29/19 before our cruise. When we arrived at around noon we were happily surprised that our room was ready. As soon as we got to our room we realized we were in an area of the hotel that was being renovated. Our room appeared to be done. There was very loud drilling, hammering and construction noise. This would have been okay if we had been notified during the booking process that the hotel was under construction and we could have chosen to Book or not! Our sliding door would not lock. We had an adjoining balcony with another room. The sliding door and front door appeared dirty! It was never cleaned after the construction was finished in that room. We left the room around 9:30 am and returned at 3pm. Housekeeping had not serviced the room. We left the room around 4pm again and when we returned around 7 the room was still dirt. I called housekeeping and I was told they had left at 5pm and there was nothing to be done. Requested fresh towels. They were dropped off by someone with no apology. The location is great. Easy walk to a lot of restaurants, shopping and the beach. I Would not stay again or recommended specifically for the reason that the website did not disclose that there was construction. 2 days of relaxation before our cruise...not really!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us during your trip to San Juan. I hope you enjoyed the cruise through our neighboring islands. We truly appreciate the feedback. I wish we could have spoke during the stay. Henry Neumann General Manager

"Sleek, Clean, and Centrally Located"

4
HarmonyDC, Wash. DC 07/01/2020

This hotel is very clean and nicely laid out in two towers. It is a block and a half from Condado beach, across from a Walgreens and CVS, right on the bus lines, two blocks from a Starbucks and within 2mins walk you can go to the Marriott casino or another of the fancier hotels without paying the fancier price. My room had a very comfortable bed and a wonderful modern bathroom plus a sliding glass door with a view of the beach. Included in the price was breakfast which was in the main area with plenty of tables to eat at. Food variety was juices, fresh fruit, oatmeal, cereals, toast, bagels, coffee, milk and scrambled eggs everyday and then either pancakes or fried potatoes. It was a 15min bus ride west for $.75 to get to Old San Juan and the bus picked up and dropped off 1/2 block from the hotelI would definitely stay there again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Harmony, We are delighted you enjoyed our newly renovated rooms and our central location. We are located just steps from stores, restaurants and a block away from the beach. As you mention, we do included a daily complimentary breakfast. Thank you for staying with us and taking the time to write a review. For our best rates, please feel free to contact me directly at hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Western Plus Condado Palm Inn & Suites"

4
785lanam, Denver, United States 07/01/2020

We were very pleased we had selected this property. The hotel has been renovated. The rooms are clean and spacious, the beach is one block away. The only thing that is not perfect is free breakfast. It is very basic. The location is very good, in the heart of Condado. It was inexpensive and convenient to get to the Old San Juan by bus. Great restaurants nearby, Walgreens (a supermarket) across the street. One can get everything there, even food and wine.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Lana, Thank you for choosing to stay with us during your most recent trip to Sunny Puerto Rico!! We are glad you enjoyed the remodeled rooms and our location. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Everything is always great"

5
tralyba, Great Neck, New York 04/01/2020

From check in to check out all staff members are helpful and friendly. Location is perfect. Not the end of the world, but my TV didn't work on New Year's Eve so I couldn't watch any broadcasts of celebrations.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tracy!! Thank you for always making the Condado Palm your home in Puerto Rico. it is was a pleasure to have you on the property and touch base during the stay. TV situation has been resolved. We look forward to your next stay!! Siempre a la orden, Henry Neumann General Manager

"Just REMODELED! AWESOME!!!!"

5
TRUTHANDONLYBUT, Savannah, Georgia 03/01/2020

Every time I go to SJU I stay at the Condado Palm. It have been almost 6 months from my last visit, and what a surprise! They just remodeled the lobby lounge and rooms! old rooms where great but new ones are awesome! Also, in the lobby area is a fine latin restaurant and a Toll House Cookie Shop. SIMPLY THE BEST PLACE to stay in San Juan! Centrally located, cozy beds and extremely clean rooms, breakfast, parking, pool/whirlpool, gym, reserved beach area with lounges and water. Awesome personnel! We always stayed here while visiting PR, best place to stay at reasonable price! Highly recommend it!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making our hotel your hotel of choice in San Juan. We are delighted you enjoyed our service, restaurants and central location in the heart of Condado. As you mention, we do have newly renovated room available. Please contact me before your next visit in order to secure another one of these rooms for you. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Clueless Front desk"

1
User 03/01/2020

My wife and I got off a cruise and arrived at the Condado Palms at 10 a.m. ( I had requested a 10 to noon check in) Upon arrival, we were told it would be a couple of hours before our room was ready. We decided to check out the Condado area and the beach and come back at noon. When we got back, we were told our room would be ready shortly. In the meantime, several other guests who had arrived after us had already checked in. My wife, who is in a scooter chair, had recently fractured her left ankle and had surgery to put a plate and screws in to hold the tri-fracture in place. She asked the manager if the room would be ready soon because she needed to take meds and lay down to elevate her leg. The manager was very curt, and said check in time was at 3 p.m., and the room would be ready then. My wife asked him, if someone had recently had surgery and was in a great deal of pain whose room would he prepare first, the guest in pain or someone else? He replied, "The guest in pain." Totally clueless. We waited three more hours and checked in at 3 p.m., and we will never stay at a Best Western again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mrs.Claud Ridgway, I hope you are recuperating and doing better. Our Front Desk is not clueless. As soon as your requested room type became available, we checked you in. Check in took place before the guaranteed check in time of 3pm. Just like you, I am a big fan of the TripAdvisor forum. I routinely encourage readers to contact me directly for our best rates and special requests. Our team always does it best to accommodate all requests. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Happy holidays, Henry Neumann General Manager

"exceptional Hotel for the price"

5
829irma, Hilmar, California 30/12/2019

Pool was clean and spa was great. Breakfast only had a few choices. Internet was fast and reliable.Rooms were quiet and clean Especially the bathrooms plenty of towels and shampoo's. Front desk staff was very friendly and helpful. I will be staying here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Irma, Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the service provide by our team and our comfortable rooms. Did you have a chance to try our restaurants Ropa Vieja and The Cookie House? We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Misleading"

1
Sanaddr, New Jersey 28/12/2019

This hotel is almost a block away from the ocean. The pictures are misleading. The balcony's a joke, you can hardly step out. Be aware before booking.I paid a fortune for booking this. You can see a slice of ocean and a lot of parking lot.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sanaddr, You are correct. Our hotel is not ocean front, it is a block away from the beach. This is the way we describe it on our website and through third party vendors. At the beach, we do have a beach attendant who provides our guests with chairs, umbrellas, towels and water. We also have suites with full ocean views. There are excellent beach front hotels close to us like La Concha and the Vanderbilt, these offer rates two to three times higher than us. Please let me know if I can be of assistance. Have a wonderful day, Henry Neumann General Manager

"Love it every time!!!!! "

5
victoriazam1, San Juan, Puerto Rico 17/12/2019

I'm currently staying at the hotel witch is my favorite in San Juan. The new rooms are amazing, the service is great as always and the Latin food at Ropa Vieja restaurant was delicious. Already looking forward to my next trip. Thank you!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Victoria, Thank you for making the Condado Palm your hotel in sunny San Juan. It is always a pleasure to have stay with us. Please remember to contact me directly for our best rates. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Heavy Construction Noise"

3
User 16/12/2019

The web page for this hotel needs to reflect whats going on when it comes to construction. We had constant heavy construction going on. Had we known, we probably would have stayed elsewhere. All in all the staff was very friendly save one, the maintenance man, who seemed put out because our room telephones weren't working properly. He did fix one but was rude, loud, obnoxious and was yelling something in Spanish when we thanked him as he was going out the door, which he slammed on the way out. Not a friendly guy at all.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tapline, Thank you for staying with us and taking the time to provide feedback. We have been upgrading the our rooms for your enjoyment. The new rooms are modern and fresh. They have been getting excellent reviews. This Friday we will be done with the remodeling for the year. I am sure that you will love the new rooms. Give us another chance, I will make meet sure you get one of these rooms. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good area in Condado but no beachview"

4
Tim S, Köln, Germany 10/12/2019

Good area but no direct Beach access. The breakfast need to be improved. No fruits like pineapple, papaya, kiwi. Only green apples. Good internet, fitness and pool area. Very good and friendly employees!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tim, Thank you for your visit to sunny Puerto Rico and for staying with us. We appreciate your comments about the stay. As you mention, we are not directly on the water. Our hotel is located a block from the beach, but we do have an attendant at the beach who provides our guests with towels, chairs, beach umbrellas and water. We also do have ocean view rooms available. I am delighted you enjoyed the service from our team. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great hotel in central location for pre and post cruise."

5
sunshinebeachesdrink, Edmonton, Canada 09/12/2019

Stayed pre and post cruise. Both times arrived early and was able to check in to a room that was ready. This was helpful as our pre cruise stay was after a 26 hour travel day. Rooms were both ocean view clean,AC worked very well. Bed was comfy with lots of pillows. Lobby area always clean. All the staff are very friendly and always smiling. Breakfast was great had enough to start your day. The oatmeal was the best I have had. Surprised me they had eggs and potatoes. There are great local restaurants within walking distance. Short cab ride to cruise port and airport all within a twenty dollar range. Definitely would recommend to anyone and would stay again when return to San Juan area.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sunshine!! Thank you for making the Condado Palm Inn your hotel before and after the cruise. We hope you enjoyed the cruise around the Caribbean islands. We truly appreciate your comments about the stay. As you mention, our hotel has a great location close to restaurants, the airport, ports and the beach. Thank you for recognizing the service provided by our team and the quality of our rooms. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Nice stay for business trip"

4
KellyM795, Minneapolis, Minnesota 05/12/2019

I was here for a business trip and the hotel worked great for my needs. Good location with lots of restaurants within walking distance and very close to the beach. The facilities were clean and comfortable and the staff was incredibly nice.

"Nice stay!"

5
User 27/11/2019

Todo muy bueno. Everything very good. Habitación siempre limpia. Room always clean. Desayuno variado y delicioso. Delicious and varied breakfast. Disfrutamos el lugar y el área también. Todo al alcance. We enjoyed the place and the area as well. Everthing within reach. WOW SERVICE, Alexandra Dávila! Thank you!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Nieves!! Thank you for staying with us and taking the time to review the stay. I am delighted you enjoyed your time with us. Alexandra is an excellent team member, glad she could be of assistance during your visit. As you mention, we enjoy a privileged location in the heart of Condado. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"a good option for Condado"

4
Adrienne H, Amsterdam, The Netherlands 27/11/2019

The property is in a good location, I stayed in a one bedroom suite with a partial water view, and the view was more than adequate. It was like an apartment, with separate kitchen (full fridge, microwave, dishes) and bathroom areas, a big couch, and a decent-sized balcony. The sound insulation was terrific, I felt very secluded. Staff were extremely friendly. Wifi worked ok, I had to sign in several times, but it did work at a high speed. Down by the pool had weaker internet. The beach is a 2 minute walk away, and there are lots of shops, restaurants, etc. around the corner, including CVS and Walgreens. Breakfast is basic (no meat) but serviceable.I would recommend this property.

"awesome hotell love!!"

5
rafaell8552017, Cutler Bay, Florida 08/11/2019

love this place is so clean n all the ladies at the front desk r so nice will return love it! also love the breakfast n everything is walking distance if u love good boricua food is all close by! safe awesome place keep the good work folks see u soon GOD BLESS!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Rafael, Thank you for staying with us and taking the time to share your experience. We are delighted you enjoyed the service provided by our Front Desk Team and Ropa Vieja Restaurant. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Location, Location!!"

5
Nilda P, Myrtle Beach, South Carolina 24/10/2019

Super clean and very friendly staff!!!!! Very convenient to walk to stores, restaurants!! They have a restaurant called Ropa Vieja and the food is exquisite!!! Also in the lobby there's another casual place where you can have breakfasts, paninis, wraps and cookies, ice cream..... There is always a taxi outside!!!! You have two main pharmacies!! And the lobby is huge and very comfortable!!!! They includes in your stay a breakfast buffet!! With hot pancakes, eggs, all kinds of bread and bagels, fruits, juices, cereals and of course coffee!!!! the only thing I would like to see next time is bacon or sausage!!!!! Sorry I'm meatatarian!!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Nilda, Thank you for staying at the Condado Palm Inn and taking the time to provide feedback. We are delighted you enjoyed the stay. As you mention, we are located in the heart of Condado, San Juan's Main Tourist District, just steps from stores, restaurants and a block away from the beach. We have two restaurant on property, Ropa Vieja and Nestle Toll House. I am glad that you liked them. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Beautiful Hotel"

5
User 16/10/2019

This place is one short block away from the beach. The lobby and our room was very clean and inviting. I will be staying here again when I visit my mom again. Their restaurant "Ropa Vieja" which translates to "Skirt Steak" was amazing. The food did not disappoint.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making he Condado Palm your hotel for family visits to Puerto Rico. We are thrilled you enjoyed our facilities and service. As you mention, Ropa Vieja is a vibrant Puerto Rican and Cuban Cuisine restaurants that has been very well received by locals and tourists. We also have a Nestle Toll House Café on property, which is excellent for light fare, coffee, cookies, ice cream, flatbread pizzas and more!! For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Centrally located and super comfy"

4
User 11/10/2019

This Best Western hotel is super centrally located in Condado. You feel right at home in their spacious lounge area with plenty of seat options. The rooms are very spacious as well although it had a bit of a moldish smell. We missed having a mirror outside the bathroom as we were a party of 4 from which 3 woman that would've loved to finish their hairdo and make up outside the bathroom while the others were taking a shower. The cold to warm water and vise versa was quite tricky as it seems like it had no in between. We had 1 incident when we were inside the bedroom and when we were ready to go out it a painter had painted the ENTIRE door outside. It resulted in part of one of our hand with paint on it and 1 handbag but the manager handled it right away, very professionally with a lot of care and compensation. (outside the door they had a sign saying 'wet paint' but if you're inside you would not be able to see it and for any painter it's common sense to knock first and inform anyone inside that they're using paint outside). All by all we loved our stay here, the staff was super friendly, the overall ambiance is delightful, it is very centrally located with a lot of bars, restaurants and hotels in very close proximity. We would def go back here if we are ever again in San Juan. Hope they have a shuttle to and from the airport and cruise port next time. :)

"So close to beach"

4
11233GENIEM, Brooklyn, New York 29/09/2019

.Great Location. My room is on the 2nd floor so I take th he stairs. I can literally walk from my room to the beach in 3 minutes. You only cross one street and walk past the CVS which has great prices on beverages and snacks to take to the beach. The bed is comfortable. I slept for about 8 hours straight. The hall can be a little noisy, the conversations Nd noise from the ice machine. The breakfast was good. I truly enjoyed the oatmeal and fresh fruit. Chair rentals at beach are 5 bucks and umbrellas are 10. The gentleman/ Jose-Luis rents chairs and umbrellas is kind and helpful. You can also rent boogie boards

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the stay and subsequent review!! We truly appreciate your stay and feedback. We are delighted that you enjoyed the breakfast and our location. We do have an attendant at the beach who provides our guests with complimentary chairs, water, umbrellas and towels. He works everyday from 9am to 5pm. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com. Siempre a la orden, Henry Neumann General Manager

"Business/personal. 15 month visit"

4
User 26/09/2019

My husband has been working in Puerto Rico for 15 months and he has lived here the entire time. The people here are the best. We can't say enough about them. We could have stayed in one of the other hotels with more bells and whistles but felt this hotel was more down to earth. You get to know the people and they get to know you. It would take me a longer message for me to personally thank the people that were close to us. I know they know how we feel about them. We feel they are now good friends and part of our new family. They did whatever they could to solve any issue that we had. We were staying in a suite with the best balconies and view of San Juan. I will miss the balcony the most!!!!!! Balconies are what we look for in hotels. The kitchen was awesome with the full refrigerator and able to cook on the two burner stove. The king bed was awesome. The rooms are all dated but the hotel is currently remodeling all the rooms. The pool area is nice. The restaurant in the hotel is excellent. Our only concern or issue is that they needed better breakfast variety. Bacon,sausage,ham switch in some yogurt. Fresh local fruit besides just apples. They have great coffee and provide fruit infused water all day. That's so refreshing. So I would strongly recommend this hotel if your looking for personal attention and great location to the beach and area. JV schurman.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Val & John, It was a pleasure to have you stay with us. You definitely became and will always be part of our Condado Palm Family. Thank you for making the Palm your home in Puerto Rico. We look forward to seeing you again in December/January. I hope to enjoy these months back home and comeback to your second home soon. Siempre a la orden, Henry Neumann General Manager

"Great Hotel !!!"

5
User 22/09/2019

My family and I enjoyed every moment of our stay. Very friendly staff, clean hotel, and a great location. In particular, I would like to thank Henry, Sibel, Jean Paul, Yamil, and Yaiminex. I look forward to my next stay here. Take care everyone!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sonia!! It was a pleasure to have you and your family visit us for a couple of weeks. Thank you very much for taking the time to review your stay and for recognizing the effort of our team. We look forward to seeing you again next year. Siempre a la orden, Henry Neumann General Manager Hneumann@condadopalm.com

"Excellent service"

5
Little77egypt, Lititz, Pennsylvania 11/09/2019

I can't wait to go back to P.R. and stay at this hotel! Jamiel Front desk Manager, extremely accommodating. I loved the free breakfast and the friendly staff like Chef Wallace and Sibel in particular that were amazing with their services. All staff at this hotel made you feel special as their guest. Besides it being at the best location, the hotel was super clean and my suite (1710) rocked it with a panoramic view of the beach, city and you could even see the cruise ships in Old San Juan. It will be my to go place in P.R.

"Clean, close to "stuff", friendly staff"

5
cynthiaw2231, Columbus, Ohio 10/09/2019

We had a schedule change during Dorian and had to come to Puerto Rico a day early to ensure we would make our cruise. We booked blindly, unfamiliar with the area, and San Juan in general, as we have never visited before. Upon arrival, the frnt desk staff was super friendly, as well as helpful, answering questions for us about the area and dining options. We had a King room on the 8th floor of the "older" part of the hotel. Room was very clean, and we were happy we could look out of our window and have a view of the ocean. We had a mini fridge, mirowave and safe in our room. Walgreens, CVS, Starbucks, Casino, beach and restaurants were all within walking distance. We would stay again!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Cynthia, We are delight you decided to stay with us during your unexpected trip to Puerto Rico. Thank you for recognizing the service provide by our team. Our team take a lot of pride in exceeding our guests expectations. As you mentions, we are skip away from restaurants, shops, nightlife and a block away from the beach. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Feeling as home"

5
User 03/09/2019

After 10 years that i don't visit the island I came as family emergency and all crew of Hotel Condado Palm inn make feel like home pending all the time of my needs thank you Yamil Caroline Yaimirex & Sibel.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
I hope you could resolve your family situation. Thank you for recogizing the effort and attention provided by our team members. Please feel free to contact me directly for a great leisure rate. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Business stay at Condado palm"

5
gabrielr0man, San Juan, Puerto Rico 30/08/2019

I stayed here for approximately 90 days for business. The staff was super friendly, attentive and organized. Even when emergenices happened they responded appropiately managed them proffesionaly. The kitchen staff Wallace, Sibel and Joel was excellent, very attentive, friendly and service oriented. Jeayline in housekeeping was very responsible, efficient, organized, attentive and detail oriented. Also, Elsie Rosario as manager was very attentive and responsible and made our stay more enjoyable. The social Wednesday nights was excellent and definitely a plus. It's a nice place at an excellent location in Condado at an accessible price point.

"Always a fun time! "

5
User 29/08/2019

Every time I visit San Juan and decide to stay, this is the perfect place. Not only am I close to the beach and restaurants, the service provided is excellent, and the premises are always clean and family friendly. I always recommend it and will forever keep doing it.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you Claudeth!! It is always great to have you and your family visit us from Adjuntas. Thank you for making the Condado Palm your hotel in San Juan. For our best rates or for assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Highly recommend"

5
msladydade, Fayetteville, North Carolina 21/08/2019

I visited Best Western Aug 16- 19. I loved the hotel it was located perfectly with easy access to the beach, shopping and restaurants. The staff was very friendly and knowledgeable. The room was clean, spacious and the beds were comfortable. I did my research and read reviews that breakfast did not include meat so there was no surprise.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Ms. Dade!! Thank you very much for staying with us and highly recommending our hotel. We are delighted you enjoyed our service, rooms and location. As you mention, we are just steps from restaurants, shops and a block away from the beach. We also have an attendant at the beach who provides our guests with chairs, umbrellas, water and towels everyday from 9am to 5pm. For our best rates, please feel free to contact me directly at hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"My second home."

5
verotero, San Juan, Puerto Rico 05/08/2019

I have been staying there for a long time and I am so grateful. All staff is attentive, resourceful and nice. I have an extended family that is SO AMAZING. SIBEL from the kitchen staff is one of the most helpful and attentive person ever. She is always there to help and pamper you in any way she can. She will make your mornings lovely becuase she is a guardian angel. WALLACE from the kitchen staff is a gentlemen that goes his way to serve and please you in whatever he can. He is an amazing chef and a sweet human being. I love to see them every morning. All girls from roomservice have been nice. But its important for me to highlight that most of the days my room is attended by JEAYLINE, another guardian angel. She is great. I know when she goes to my room because of the little and unique details that make her stand out. She is very helpful and is always vigilant of anything that can be done to make your room. not only very clean but very organized and homey. I also am grateful for ELSIE from management who has been very helpful and made herself available to whatever need my family has. I have been blessed in this hotel!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Vero, Thank you for making the Condado Palm your second home on the road. Sibel, Elsie, Jeayline, Wallace and excellent team members, thank you for taking the time to recognize their service and attention to you. Our goal is always 100% guest satisfaction. We appreciate you being part of our Condado Palm family. Please feel free to contact me directly, if I can be of assistance. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"A hidden gem, exceeded our expectations!"

5
BKSweetheart, Brooklyn, New York 05/08/2019

This was a great find. We really enjoyed our stay here. The location is perfect, literally right across the street from Walgreens. The room was modern and spotless, comfortable bed, nice towels and toiletries. All of the staff we encountered were very nice - especially Mr. Davila at the front desk. He was very warm and welcoming and a true professional. The only thing that would make the room perfect would be some nice robes :) We will definitely stay here again next time we are in San Juan.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi BK!! We truly appreciate your visit and feedback. Our goal is to always exceed the expectations of our guests and we are delighted you enjoyed. Thank you for recognizing the attention provided by Yamil, he is an excellent team member. As you mention, we are just steps from stores, restaurants and just a block away from the beach. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location and up-to-date room fixtures"

5
Anthropologist375, Alexandria, Virginia 30/07/2019

We booked with short notice and were fortunate to get a good rate and available room right in the heart of the Condado district of San Juan. The location was great for easy access to Old San Juan, Miramar, Santurce and other areas of the city with great cultural resources as well as excellent restaurants. Many of the rooms have been recently updated and have all new infrastructure and decor. The balcony with view of the sea also made the stay very positive and memorable.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to write a review. As you mention, our property has an excellent location in the heart of Condado, San Juan's main tourist district. We are close to Old San Juan, just steps from shops, restaurants and a block from the beach. We are delighted that you enjoyed our room product. We look forward to seeing you again in the future. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"A great value"

4
jeanadcock, Gulf Shores, Alabama 23/07/2019

A clean, updated hotel with all the amenities you need a block from the beach. Staff tries hard to satisfy. Convenient restaurant on site. Clean pool area. Overall, a well maintained hotel. Cabs readily available, but can also walk to beach, restaurants, casino, lagoon where there are kayaks to rent. Not an elegant, upscale area, but we did not feel unsafe.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jeana, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the service provided by our team, our excellent location a block away from the beach and the onsite restaurants. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Rude"

1
User 22/07/2019

The cleaning service bangs on your door at 9:30am asking when will you be leaving so they can clean. Who does that? That's so rude and unprofessional. I've never encountered such rude service from a hotel. I'm on vacation and would like to relax, not feel rushed from the staff.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jenika, It was a pleasure talking with you via email and getting everything sorted out. For future guests or future stays, we can gladly scheduled your preferred housekeeping service times. We also provide a Do Not Disturb sign in each room, for when you would like more privacy and time to relax. Please let me know if we can be of additional assistance. Have a great day, Henry Neumann General Manager

"Simply Amazing!!"

5
User 16/07/2019

We had to vacate the hotel we had booked for several reasons and contacted the Hospitality Manager at the Condado Palm, Mr. Yamil Davila and he literally saved our vacation!! He was incredibly positive and supportive! We had an amazing 8 day stay in a beautiful room! The entire hotel team was helpful and happy..a perfect setting!! My wife is from PR and it was so special to have such comfort and positive energy for our stay!! We have found our Puerto Rican home, the Condado Palm, thanks to Mr. Yamil Davila!! I can only rate our stay as excellent, but if I could I would rate it even higher…PERFECT!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Gregory, I am delighted Yamil was able to assist you during your vacation. Yamil is an excellent Team Member. Our goal is for everyone who visits beautiful Puerto Rico to have an amazing time, enjoy the stay and revisit us in the future. Thank you for the excellent review. We look forward to seeing you again in the near future. Siempre a la orden, Henry Neumann General Manager

"Surprisingly, exceeded my expectations!"

4
User 13/07/2019

We stayed for 2 nights after a Carnival Cruise and I was surprised by all that this hotel had to offer. First of all we checked in early and received a room on a high floor with a nice view of the beach and the pool. The front desk manager, Yamil Davila, did so much to make our stay above and beyond. Checked us in early, answered any questions that we had, even got us a nice cab ride back to the airport!!!! Thank you Yamil! This hotel has so much to offer...excellent breakfast, 24 pool and jacuzzi, beach chairs, umbrella and towels, restaurant on location with room service, bike rentals, guest laundry and the list goes on and on. I felt like I was staying at a high end resort. Thank you so much for a beautiful stay at the end of our cruise vacation!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. We are delighted you enjoyed the property and the service provided by our team. Yamil is an exceptional team members. Thank you for recognizing his attention, I am sure he will be thrilled with your comments. I hope you enjoyed the cruise and look forward to your next stay with us. for our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent except for the A/C"

5
User 08/07/2019

I stayed at in the room 415 but the air conditioner wasn't very cool. I won't left a negative review because I felt comfortable. Perfect location with CVS and Wlagreens seconds away from the property.

"Nice Stay!"

4
quimac, Meridian, Mississippi 04/07/2019

We stayed at the Best Western Plus Condado Palm Inn & Suites, San Juan, PUERTO RICO for a week. For this price point we believe we received a great value. The room was clean and spacious. We had a pool view and our other traveling partners had an ocean view. Minus looking at the air conditioners and other unsightly objects it was nice seeing the guest have a good time by the pool when we weren't down there enjoying it ourselves. The ocean view from the other room was awesome. It included a view of the water and cityscapes. Both include balconies except ours didn't come with seating. The bathroom has glass walls. The shower came with a hand held shower combo. Our water was always hot. Loved the bathroom. A safe, fridge, etc was provided. Housekeeping was great. Spoke to the ladies sometimes in passing. Very friendly. Front desk was always friendly, professional, and helpful. One gentleman who was always a big help with questions, helped us take out luggage our to van when leaving. The only thing missing from the room is a full length mirror. The only problem I had was that if we turned the thermostat up (because I'm cold natured) the room would sweat and the floor would get wet due to moisture. Once I figured that out and left the room cool I didn't have that problem. The restaurant was closed for remodeling, which we were not aware of before booking, so I can't advise on that. All in all, we had a nice stay and would stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Quimac, Thank you for staying at our hotel and taking the time to provide feedback. We are thrilled you enjoyed the stay, our facilities and the service provided by our team. We are in the process of outfitting the rooms with a full length mirror. Ropa Vieja, our vibrant Puerto Rican and Cuban cuisine restaurant, has reopened. It looks brand new!! The hotel also features a Nestle Toll House Café which is excellent for light fare, cookies, coffee, and ice cream. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Excellent service!"

5
User 22/06/2019

On the day we arrived (06/16/2019) there was a set back with a fire in the restaurant of the condado palms. We ended up being displaced. Luckily, Yamil took action and started to call around to put us in another hotel for the evening. He didn't have to but he did. If it wasn't for him we wouldn't have known what so do since we traveled from York,pa to PR. His service was the best. He made our stay at the hotel excellent once we returned. It was definitely a trip to remember and we also plan on coming back in 2020 all because of his service and kind heart.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you very much for your patience and understanding. Thankfully everything is back to normal at the hotel. Yamil and the rest of the team did an excellent job, making the hotel available to all our guests the next day. We are delighted that you enjoyed upon your return to the hotel. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best vacation "

5
453eliudp, Collingswood, New Jersey 20/06/2019

I will like to thank Wallace for helping us on places to visit while staying here and for his service. Plus Sibel for her oatmeal it was the truth!! It was so good. Condado Palm definitely is the place to stay while staying in San Juan.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to post a review about the stay!! Wallace and Sibel are excellent Team Members. They take a lot of pride in making every stay special for our guests. For making for making us your hotel in San Juan. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Fine for a few days"

3
LAyaboutz, London, United Kingdom 19/06/2019

Hotel is dated but very well located and decent pool area. Breakfast is very limited. The staff were friendly and when there was a fault with my in room safe, the auctioned it to the point that they replaced the whole thing.

"Great little oasis"

4
User 16/06/2019

Very good. I enjoyed the room, the pool area, and the best thing is the location. Breakfast at hotel was okay, good to start tour day with, however, across the street there is a breakfast/brunch spot called Pannes, which you wont regret!!! Only thing I can say about the bed is that the sheets are not warm enough, had to adjust the a/c temperature twice because It got very cold at night. Other than that, very good customer and housekeeping service.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you very much for staying with us, we truly appreciate your feedback and visit. We are delighted that you enjoyed the stay. As you mention, our hotel has a privileged location in the heart of Condado, San Juan's main Tourist District. We are just steps from restaurants, shops, nightlife and one block from the beach. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Conference Room assistance"

5
User 14/06/2019

Ms. Sibel did a fantastic job ensuring our trip was enjoyable and that our conference room was well equipped. It sure made our work a lot easier. She was quick to respond to anything that we asked. Thanks

"Great Experience"

4
User 14/06/2019

Great location to beach and shops and many restaurants. Staff is extremely friendly and helpful. Stayed for about a month for business and accommodations were excellent. Rented conference room for the entire period and the service for myself and my staff was outstanding especially Ms. Sibel who made sure we were taken care of everyday. Also, Elsie was a great host and provided excellent support during our time there. The corporate meet and greet on Wednesday evenings was best i have ever been a part of. Met lots of nice folks and definitely would return.

"Excellent"

5
Myvacation59, Puerto Rico 14/06/2019

Had an Excellent vacation at Condado Palm inn and suites. This hotel has it all. Amazing complimentary breakfast with Sibel and Wallace..Sibel that oatmeal (avena) is amazing!! Coming back for that! Best service ever and so friendly and Wallace also so friend great tip you gave me for horseback riding it was awesome! I'm going to miss you guys and the all the people in the hotel!.I will be back next year!

"Excellent Service"

5
User 14/06/2019

While we were down in Puerto Rico in April/May 2019 for business, we stayed at the Condado Palms. We had a conference room for the entire month, and Sibel from the kitchen was phenomenal. I just wanted to state how much I appreciate her effort.

"Great location and great service everyone was super nice!"

4
User 13/06/2019

The hotel was in a great location within walking distance of many various restaurants. Starbucks and Hard Rock are right around the corner, CVS and Walgreens are right on the corners, super convenient. The beach is a quick block away. Our room even had a view of the beach, we could see the palm trees from our window. There is a cute little room with games in the lobby area and there is a big area for the breakfast buffet, good coffee. The pool area has lots of lounge chairs and places to sit. The extra special part of our stay was that they decorated and gave us special treats for my friend's birthday we were celebrating there. It was SO nice, it made the stay that much better. Thank you all for making it a wonderful time for us in Puerto Rico!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jeannie, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the birthday trip to our island. As you mention, our hotel is ideally located in the heart of Condado, Puerto Rico's main tourist district. We are just steps for restaurants, stores, nightlife and a block away from the beach. At the beach, we have an attendant who provides our guests with complimentary chairs, umbrellas, towels, and bottled water. We look forward to your next visit. For our best rates please feel free to contact me directly at 787-648-8834 or Hneumann@condadopalm.com. Siempre a la orden, Henry Neumann General Manager

"Judge for yourself"

2
User 07/06/2019

This hotel has a friendly staff. It has a goood location and a nice pool area. We had issues in our first room with cleanliness and mold. We will not return to this hotel and probably wont consider any Best Western in the future.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Joe, Thank you for staying with us. We truly appreciate you taking the time to provide feedback. I wish we could have spoken during your stay. I assure you that your situation is not the norm at your hotel. Please feel free to contact me directly for assistance. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Have a wonderful day, Henry Neumann General Manager

"So so hotel . expensive but dont expect too much"

3
269marcusa, Sao Paulo, SP 04/06/2019

Very well located a lot of things nearby . Walk distance to beach , this is the best of this hotel. Cons - hotel look old ( building is old one) need to be remodeled...new furniture , take out carpet ...looks old and not smelling good. honestly carpet close to beach and this humid wheater ...prefer vynil LVT, or porcelain tiles on it. much cleaner . Not impressive about anything when arrived at room. Good Gym, nice pool and nice people at front desk.

"Decent hotel with SOME renovated rooms"

3
User 31/05/2019

If you're staying here, make sure you request and get the renovated rooms. The un-renovated rooms are not upto-par when it comes to the bathrooms. Also worth noting is that non of suites are renovated, so would definitely suggest getting a standard room over the suite (I did the downgrade to the standard room after seeing the bathroom in the suite)

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mr. Patel, Thank you for staying with us and taking the time to provide feedback. As you mention, we do have a couple of rooms with tubs and not showers. In order to secure the best rate and room which best fits your needs, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Have a great day, Henry Neumann General Manager

"Close to the Beach, Restaurants & Drug Stores"

5
Warren F, River Ridge, Louisiana 27/05/2019

I stayed at this property for about a month during a business trip. What a pleasure it was to stay here. The staff was great & very welcoming from the time we checked in until the day we left. Rooms were very clean & the walk-in showers were a plus in my books. A/C's worked extremely well & the corridors were also air conditioned. We needed a Meeting room during this trip & the hotel & staff came through with flying colors. This property is about one block from the beach so it is very convenient for vacationers. There are two drugstores (Large US chains) near by, one across the street from the front entrance & one about a half block away. These come in quite handy for those late night snacks, RX's, adult beverages etc. Included with your room is a basic Continental breakfast with coffee & juices, eggs, pancakes, toast bagels, cereal & condiments. Wednesdays they have a "Happy Hour" in the hotel bar including appetizers. Within several blocks of the hotel there are a variety of restaurants, although you definitely want to check out the Ropa Vieja restaurant for great meal or Nestle Toll House Cafe for hot Panni's flat breads & wraps along with ice cream & cookies to satisfy that sweet tooth. These are both located in the hotel. If making a bet or two is your pleasure, there are two casino' within a few blocks away. Whether you are on a business trip or vacation, I would highly recommend staying at this property.

"Great hotel in great location"

5
User 22/05/2019

After contacting the manager, Henry Neumann, by email, we got a great rate for this resort hotel with private beach privileges. The hotel was very updated with new modern fixtures in the rooms, was very clean and nicely decorated. Our room had a nice view of the ocean and the pool area. The staff were all very helpful with directions and suggestions on getting around. We enjoyed a great meal at their restaurant, Ropa Vieja. We would definitely recommend this hotel to anyone visiting San Juan for its accommodations, proximity to Old San Juan and the beaches, and the helpful friendly staff.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Diane!! It was a pleasure to be of assistance during the booking process. I am delighted that you enjoyed the stay. Thank you for recommending our property for its service, facilities and location. As you mention we have an inhouse restaurant, Ropa Vieja, which serves Cuban and Puerto Rican Cuisine. We also have a Nestle Toll House Café on site. We look forward to your next visit. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Wedding Bliss"

5
User 19/05/2019

I recently had friends who got married at the La Concha hotel. They gave two options of places to stay. La Concha and the Condado Palms. Because I was on a budget, I stayed here instead of the main hotel. Condado Palms was a great choice! Everyone is so friendly and everything you need is there. Gym, office center, pool, jacuzzi, breakfast in the morning. Literally everything! Even great views on some sides of the hotel. If you want something nice but budget friendly I highly recommend this place.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and recommending the property. I hope you enjoyed the wedding!! We are delighted that you enjoyed the service provided by our team and the facilities provided at the hotel. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"FEMA Disaster Services"

5
User 13/05/2019

I work in a job that keeps me on the road year arround....with short roatations to my residence all other days are spent on the road. To that end I have the availability of staying in many hotels....My current location at the Best Western Condado Palms is the best, most enjoyable stay I have had in many years...credit to the management staffr

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to share your experience. We truly appreciate your work for our communities and our island. Thanks to your hard work and dedication Puerto Rico is once again the Island of Enchantment. Please contact me directly if there is anything that I may assist you with. I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"I will come again"

4
jfgomez1975, Guayaquil, Ecuador 11/05/2019

At first, the hotel seems old and not well mantain. But inside is full renovated, it is a great location, close to everything. Have a Walgreens and CVS across the street and nice restaurants around. Nice place to walk and one block away from the beach. The rooms are very nice and comfortables, with refri and microwave. The bathroom is clean and comfortable. The whole floor (i was at the 3rd floor) had a bad smell, like humidity. The breakfast included is very limited, but was ok. The atention was nice. Puerto Rico is a lovely place.

"Just average hotel"

3
Butchie119, Philadelphia, Pennsylvania 09/05/2019

Traveled here in March 2019. Hotel staff was OK, room was OK (not great) and pool was small. However, the hotel is quiet and directly across the street from a Walgreens and CVS so there are many conveniences. Also, many restaurants are within walking distance. The beach is just 1 short block away (walking distance). The room was just OK - the sheets were thin and the mattress wasn't the best version of new/clean. The room was also VERY small. It was fine for 1 traveler, but I couldn't imagine more than 1 person in this room. The old style air conditioner in the room blew cold air on the bed. When I called for a fix, the maintenance man put cardboard air deflectors on the air conditioner blowers. Not the most glamorous fix, but it worked. It was also embarrassing every time I walked passed it. The old, abandoned building next door was sketchy, but it is up for sale so hopefully someone will buy it and rehab it soon.

"Home away from Home"

5
User 09/05/2019

I was with FEMA for 11 Months and I stayed here for the Duration. The Staff treated me like Family. they went above and beyond to make me happy during my stay. I have stayed at other Hotels and the Condado Palm is by far my favorite. Henry and Yamil and Yaimivex and Jean Paul and Mike all made my stay in Puerto Rico a wonderful memory.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Gary!! It was a pleasure to have you stay with us. Thank you for dedicating 11 months of your time to our people and our island. Thanks to your effort the island has regained its full luster. Have you taken any cool pictures lately? I am sure you have some great ones!! Thank you for being part of the Condado Palm Family. Siempre a la orden, Henry Neumann General Manager

"Just decent"

3
Paradise13365310436, Durham, North Carolina 08/05/2019

Good: clean, friendly staff, daily breakfast and restaurant attached, walking distance to beach, tollhouse cookies Bad: clogged sink that I requested to be fixed twice, dead remote, outdated balcony& pool (looked a bit motel-ish), no meat options for breakfast, homeless guy across the street. Would I stay here again..? Would probably look for other options first

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Paradise, Thank you for staying with us and taking the time to provide feedback. We are glad you enjoyed the service provided by our team and the closeness to the beach. As you mention, we serve a daily complimentary continental breakfast. Additional breakfast options can be purchased at Nestle Toll House Café, located on property. For assistance I can be reached at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden Henry Neumann General Manager

"Clean, convenient hotel"

4
Lindaliz, Hartford, Wisconsin 02/05/2019

We stayed here for 3 nights before our cruise. The location is great. CVS & Walgreens are right there for anything you need. There are bars and restaurants within walking distance. The continental breakfast is ok, but they also have a Nestle café connected to the lobby with great coffee and sweets of all kinds. Our room was overlooking the main street and can be noisy when bars close nearby, but it wasn't a big deal. We really like the Bath & Body Works toiletries as a bonus

"Pleasant stay, clean facilities"

5
Susan M L, Las Vegas, Nevada 01/05/2019

This is a nice hotel with a professional staff. The lobby and room were clean and comfortable. Continental breakfast was ok. This hotel is only one block from the beach! It is also close to a CVS, Walgreens and restaurants.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Susan!! Thank you for staying with us and taking the time to provide feedback about the stay. We are delighted that you enjoyed!! We truly appreciate you recognizing the professionalism of our team. Our goal is 100% guest satisfaction. For our best rates, please feel free to contact me directly at Hneumann@Condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Make you want to return"

5
tralyba, Great Neck, New York 28/04/2019

Whenever I stay here, I am extremely pleased. The staff is so friendly, warm and welcoming. I've stayed there many times and I am always greeted with "welcome back!" It feels nice to be remembered when you think about how many people walk in and out daily.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tralyba, Thank you for making the Condado Palm your hotel in San Juan!! It is always a pleasure to have you stay with us. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager

"Great Hotel"

5
User 26/04/2019

The suite we were in was excellent and clean. We had oceanfront view and the room was very comfortable. The room service was also great. The staff was very helpful. I especially enjoyed the breakfast. We will definitely stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We truly appreciate your visit and review of our facilities and service. Our team takes a lot of pride in ensuring every guest enjoys their stay. We are delighted that you enjoyed the suites and service provide by our team. We look forward to seeing you again soon. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Jimmy Was Fantastic!!"

5
king_xandor, Boone, Iowa 22/04/2019

We checked in after a long and delayed flight, wandered a bit for dinner, but my brother and I ended up at the hotel bar after the fams had called it a night. Jimmy was our bartender and in all my year sitting on the customer side of the bar, I've found few who are his equal. Super friendly, knows his drinks and an easy gent to talk to; I simply cannot recommend him enough.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Xandor, Thank you for booking with us and dinning at one of our restaurants, Ropa Vieja. Ropa Vieja, which specializes in Cuban and Puerto Rican Cuisine, has been an icon on the island with locals and tourists for over 15 years. We thank you for recognizing the service provided by Jimmy, we are delighted that he brightened your evening. We also feature a Nestle Toll House Café. Siempre a la orden, Henry Neumann General Manager

"Great View"

5
User 11/04/2019

Best Western Plus Condado front desk and night staff Michael always friendly and very helpful even housekeeping were all amazing when I got sick made me feel at home. Best Western located near the beach and excellent resturants and 15 minutes away from old San Juan and the Airport and room with a great view.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Dolores, Thank you for staying with us and posting a 5 star review!! We certainly hope you are feeling great and are glad that your team made you feel at home. As you mention, our property is located just steps from restaurants, shops, nightlife and a block form the beach. The hotel also features two restaurants, Ropa Vieja and Nestle Toll House Café. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Would stay again for sure!"

4
User 11/04/2019

Stayed at the Palm Inn last week with my toddler, infant and husband. The room we were given had a wet moldy smelling carpet in front of the fridge. When I went to the desk to see if I could change rooms, Michael quickly and nicely changed our room without question. However that room didn't have a balcony that we had paid for and desperately needed. This time Henry (whom we didn't know at the time was the manager) accommodated us again in a different room; however, that room smelled of smoke. Like the crazy lady I am, I went to Henry again and he accommodated us in another room that was not renovated. Because of that, he said we could stay there the first night and for the rest of our stay we would be moved to a renovated room that had a balcony. Throughout all this Henry and his staff including Michael and especially Yazmeri at the front desk were super nice and professional. We had such a wonderful stay because of the staff, never mind the free breakfast or proximity to the beach and restaurants. The staff made our stay and we HIGHLY recommend this hotel for a family stay. Thank you Henry for everything!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jessica, It was a pleasure to have you and your family stay with us last week. Our team works proactively to ensure that every stay is perfect for our guests, but do realize that complete perfection is impossible and sometimes situations will arise. Our team takes a lot of pride in managing those situations in order to guarantee that our guests are happy. Communication is key and we thank you for bringing up to our attention your observations and needs. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"My home in Puerto Rico"

5
User 08/04/2019

I had been for months coming to Puerto Rico for business and the Best Western Condado Palm became my home, I am very happy to stay here, in the heart of Condado, easy access to the best restaurantes, entertaining, beach, staff is very polite and always friendly!, it is an easy hotel with no complications and the best part is I have the best view of the beach from my balcony!!.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sherpa, Thank you for making our hotel your home in Puerto Rico. It is always a pleasure to have you stay with us. Our team's goal is to make every stay perfect in order to create repeat guests like yourself. As you mention, the property as a great location just steps from restaurants and shops, plus just a block from the beach. We have two restaurants in house, Ropa Vieja and Nestle Toll House Café. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden!! Henry Neumann General Manager

"The best in Condado!"

5
Jesmarie M, Carolina, Puerto Rico 29/03/2019

Our favorite hotel in San Juan. We love the facilities and the staff, believe me they are amazing. There is a Walgreens & CVS right across the street for any last minute items you may need. In addition, there are many restaurants, bars and the best part the beach is a 5 min walk. The housekeeping staff is excellent. We definitely recommend it and hope to come back again very soon! Thanks!!!

"Good stay & service "

4
Mona_canada1, Tecumseh, Canada 22/03/2019

We enjoyed this hotel. We checked in early after a cruise & left our bags while we explored. They called us when our rooms were ready, which is an awesome service. We sat in the pool area in the evening & in the morning. The breakfast wasn't typical of other best western as the only hot food was oatmeal, but it was good enough even with no protein. Everything was very clean & well tended. We will definitely stay again if given the opportunity

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mona!! We are delighted you enjoyed the stay. Thank you for staying with us and taking the time to provide feedback. We are glad to inform that modifications have been made to the breakfast offer. We have added an egg item plus a hot/fresh item, mini pancakes or mini hash browns. The changes have been getting excellent reviews!! We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Does Not Honor Prepaid Reservation"

1
Tonya R, Fresno, California 22/03/2019

Arrive to the Hotel after a late flight for prepaid for a 5 day stay for a second honeymoon. I was informed that my room was given away and a given a downgrade with the understanding of a 25% or 400 refund, which was not honored but was charged an extra 50.18 for parking even though I paid to get in and out of the parking lot. Advice get the parking pass do not give money to the attendant they are pocketing that money and still charging the hotel. Breakfast was a joke for 300 dollars a night. Donuts, bagels and coffee.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tonya, Thank you for staying with us. I apologize for the room downgrade, this is not the norm at our property. The refund was processed with Resort Vacations, the third party vendor which sold the room, on 3/15/19 or three days prior to your check out. Please feel free to contact Kristal Burch, Kristal.burch@iceenterprise.com, at Resort Vacations for updates. The parking lot is not owned by the hotel, but they do offer our guests a special nightly rate of $15. You have made a very serious claim against one of their employees. The parking lot owner and the hotel has a zero tolerance policy towards this type of behavior. Please send us evidence of your claim so that we may process the wrongdoer to the full extent of the law. We are glad to announce that the breakfast has been modified today, 3/25/19, to include a egg item and a fresh hot item everyday. The change has gotten excellent reviews. I wish we could have spoken personally about your stay. I am a firm believer that everything can be resolved in person. I see you had some doubts about your stay, those are best cleared up in person. Our team works extremely hard to ensure every guest has an excellent stay. If there is anything that I may assist you with, please reach out to me directly at Hneumann@condadopalm.com or 787-648-8834. Have a great day, Henry Neumann General Manager

"Great Location!"

4
User 21/03/2019

We enjoyed our stay at the BW Plus Condado Palm & Suites. We stayed for four nights in the North Tower with ocean view. The hotel is not directly on the beach, but just a few steps away from it. We arrived two hours prior to check in and they were able to hold our bags while we explore the city. There is a Walgreens & CVS right across the street for any last minute items you may need. Also there are tons of restaurants on Ashford Street which is next to the hotel. The Ropa Vieja Restaurant in the hotel features some excellent dishes - a must try! Also the breakfast had a good selection of foods. The staff was friendly and inviting. The housekeeping staff was excellent, they took care of us on the 6th floor. Also, download your uber app, its the best/cheaper way to get around. In overall, we really enjoyed our visit and the hotel complimented the wonderful memories that we made in Puerto Rico. Thank you!

"Awesome Place to stay!"

5
User 19/03/2019

Very clean hotel. Close to beach, restaurants and shopping. Beach is 1 minute walk and can be seen from hotel. Clean is an understatement, this hotel is spotless from the lobby to the rooms. Very nice rooms and comfortable beds. Has a restaurant/bar attatched and a Nestle toll house dessert/cafe also attached. Pharmacy across the street. Great pool and hot tub with lots of seating and lounge chairs. Breakfast was clean and well organized with lots of seating. Highly recommend and would definitely stay again. Our room had an ocean view, some rooms do and some don't. Excellent hotel, we had absolutely no. Complaints.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Anthony, We truly appreciate you staying with us and taking the time to review the visit. Thank you for recognizing the service provided by our team. Our goal is to make every stay excellent and to turn every guest into a repeat guest. As you mention, the out hotel has two restaurants and a newly remodeled pool area with a jacuzzi. We prize your awesome review and look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay at BW Condado Palm & Suites"

4
edwardamrr, Allen, Texas 14/03/2019

Great Hotel. Great Location. Walking distance to beach and restaurants. Rooms updated. My room was very clean. Continental breakfast included. Very good WIFI. Staff friendly and helpful. I would stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Edward, Thank you for staying at our hotel and taking the time to review the visit. Our team takes a lot of pride in proactively anticipating guest needs in order to make every stay enjoyable. During your next visit you should try our restaurants, Ropa Vieja and Nestle Toll House. Thank you for recommending our property to the TripAdvisor community. Siempre a la orden, Henry Neumann General Manager

"Top Notch Experience & Great Location "

5
MarkH423, Mansfield, Ohio 12/03/2019

2nd time at this particular property. From the first time we walk into the lobby, my wife and I felt like family. Everyone at the front desk were very helpful. Yamil the front desk manager was especially helpful. Every time we needed something he went out of his way to take care of us. The hotel is not perfect, but what hotel is? We stayed in the north tower on the 14th floor in a suite that was very large with a great ocean view. If you stay, pay the extra to get one of these rooms. You won't regret it! They even have bicycles that you can take out for two hours at a time complementary to all guests. First come first served. Make sure you call or email Henry Neumann the General Manger directly and tell him what you need in a room and he will make it happen. The free breakfast is a bonus. We both found things everyday to keep it interesting. Anytime someone gives you something free you shouldn't complain. The staff is doing everything that they can to make it a great place. We will definitely be back!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mark, It was a pleasure having you stay with us last weekend. We are thrilled that you enjoyed staying in one of our ocean view suites. Thank you for recognizing the service provided by our team. Our team takes a lot of pride in making sure every guests enjoys their time with us. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit and thank you for making us your hotel of choice in San Juan!! Siempre a la orden, Henry Neumann General Manager

"storm support"

4
paul d, Gloucester, Massachusetts 11/03/2019

The hotel was clean and conveniently located. Staff was very helpful and friendly. I especially appreciated them working with me on my late cancellations due to the storm delays we experienced. It would be nice to have the continental breakfast expanded to include additional warm items.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Paul, Thank you for staying with us. I am glad that our team was able to assist with accommodating your stay around the storms which have been hitting the North East Coast of the US. It is always summer in Puerto Rico. As you mention, we do have a complimentary continental breakfast. Additional breakfast items can be purchased at Nestle Toll House, located at our lobby. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"By the sea in Porta Rico"

5
Sungr8t, Gainesville, Florida 04/03/2019

This is a great hotel, only a 5 minute walk to the beach, conveniently located near many restaurants and attractions. It is super easy to get an uber or a taxi ride to the amazing attractions on the island. This area is very safe. In the evening hours there are multiple security guards on each street.

"My favorite!!!"

5
Victoria Z, San Juan Island, Washington 03/03/2019

My favorite hotel in San Juan!!! I always stay here. Love the new pool furniture and jacuzzi, veryyyyy relaxing. Jesús take care of you at the beach, providing chairs and water. Thank you Mr. Neumann for always helping me with my reservation. See you guys next month!!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Victoria, It is always a pleasure to assist you with your bookings. Jesus does an excellent job at the beach, thank you for recognizing his effort and service. The pool and jacuzzi are the perfect place to relax after the beach. We look forward to seeing again next month!! Siempre a la orden, Henry Neumann

"Good location, disappointing facilities"

2
User 02/03/2019

We were a group of friends in town for a conference and this hotel was recommended by the conference organizers. The staff was helpful but took their time printing invoices we had asked for on three separate occasions. The hotel has two separate towers and two elevators that travel up and down each one. During our two-day stay, at least one of each pair of elevators was out of commission, and the other was frequently in use by cleaning staff, meaning it could take upwards of 10 minutes just to get to your room from the lobby. The breakfast was not great: prepackaged cookies and breads with lots of sugar and few to no healthy options. The rooms were dark and moldy smelling with toilet paper fixtures falling off the wall. The AC and refrigerator worked well and there was a CVS and a Walgreens nearby for incidentals. The beach and several food options were just a short walk away. The hotel was way overpriced for not being beachfront and the facilities could stand a thorough upgrade.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Amanda, I hope to has a productive conference and enjoyed your time in San Juan. We truly appreciate your feedback. 100% percent guest satisfaction is always our priority. I will personally shared your comments with our team. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best place to stay in Condado San Juan"

5
User 20/02/2019

Have been staying at this hotel for last 5 months. Elsie and the whole team has made things so easy for me. Normally I call last minute and they jump on my reservation request. The convenience of the hotel to so many amenities as well a centrally located keeps me coming back. Highly recommend for business or vacation.

Henry N, Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jeff, Thank you for making the Condado Palm your hotel in Puerto Rico. It is always a pleasure to have you stay with us. I am glad that Elsie, one of our Sales Managers, is always ready to assist you with your reservation requests. We truly appreciate you recommending our property to future guests. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Great place to stay"

5
girlzbcruisin, Carmichael, California 15/02/2019

Myself and some friends had just gotten off a cruise ship, so it was early in the morning when we arrived to check in. The rooms weren't ready yet understandably. They held our luggage and gave us towels to enjoy their pool while we waited. So I'd say the staff was wonderful. We got our room card around 11 am. The room we got was spectacular. The view of the ocean was great. Huge walk in shower with all the amenities. I felt like I was in a high end five star hotel. The location is great. Close to the beach, drug store and several restaurants near by. When I return, I will definitely stay here again.

"Post Cruise"

5
catherinestier, Coopersburg, Pennsylvania 13/02/2019

We rate the Condado Palms “excellent “. We were extremely pleased with the cost, convenience, location, and accommodations. The staff was exceptionally helpful and courteous. The resort had a good complimentary breakfast, and was just steps from the ocean where you were supplied beach chairs, umbrellas and towels. We highly recommend this resort and look forward to our next visit.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Catherine!! Thank you for staying with us!! It is always a pleasure to have Reward Members over to visit. We are delighted you enjoyed the service and our location. As you mention, we are just a block from the beach and have a team member who provides complimentary chairs, bottled water, and towels for our guests at the beach. Thank you for recommending our hotel. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Nice hotel relatively close to cruise port"

4
Margie M, Portland, Oregon 10/02/2019

We stayed 1 night before our cruise. It's relatively close (e.g. 1 mile or so) to the cruise port terminal and also the airport (e.g. 4-5 miles) and 1 block from Condado Beach. There is a CVS Pharmacy across the street on one corner and a Walgreen's across the street on the other corner. The hotel lobby, pool and breakfast areas are clean and nice. They must use a wonderful fragrance atomizer or something in the lobby, because it smelled great - like some higher end Marriott's I've stayed at. The front desk staff are extremely helpful and pleasant. Our room was a bit worn, but doable for our party of 4 for one night. Loved the barn-style door to the bathroom and also the glass shower enclosure. This hotel also has a morning breakfast option, which was, as my 28 year old son texted - "All carbs." Oatmeal, dry cereals, juices, coffee, tea, toast, bagels, pastries, etc. We paid $310 for 1 night, but was a lot in my opinion, but compared to other available properties at the time of booking, it was the least expensive option.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Margie, Thank you for staying with us and taking the time to review your visit to our property. We are delighted that you enjoyed time spent at our hotel. As you mention, we are just steps from restaurants, shops and a block from the beach. We also have two restaurants on property. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House which offers breakfast, cookies, coffee, ice cream, wraps, flat bread pizzas, amongst other light fare. Thank you for recognizing the service provided by our team. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best location and fantastic staff!"

5
Debbie P, Thunder Bay 09/02/2019

We stayed here for our pre-cruise stay. We loved the hotel, the location and especially the staff! Shout out to Wallace, Melanie and especially Genesis for going above and beyond to make our stay memorable. Will stay here again next year for our next cruise. Thanks Henry for taking the time to chat with me :)

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Debbie!! It was a pleasure to meet you!! I hope you enjoyed the cruise. We are thrilled to hear that you enjoyed the stay at our hotel. Wallace, Genesis and Melanie are great team members. They will be extremely happy to see your comments. We hope to see you again soon. For our best rates, please feel free to contact me directly at hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location "

3
Pineapple53, Calgary, Canada 03/02/2019

Stayed in a king suite. Beware no doors on bedroom. King bed was very firm. Pull out was very thin. Furnishings were old and dated and uncomfortable. Place in serious need of redo. Was clean Good towels. Breakfast could use some improvement Only carbs. Apples were only fruit and they were not juicy No protein foods, all processed. All sugar cereal, packaged donuts,brownies and packaged pastries. Coffee was good. Bought yogurt from Walgreens to supplement bagel. Pool was small and heated. Nice dip after being at the beach. Beach club was very close. Lounge chair towel bottle of water. Beach umbrella for 10 if required. Beach was groomed Large waves when we were there View was amazing and location superb.Close to many restaurants and the beach .

"Anniversary trip"

4
AdamAndJulie23, Charlotte, North Carolina 01/02/2019

We really enjoyed out stay here at the Condado Palm Inn & Suites. When we had to unexpectedly rebook our stay from early Jan. to late Jan., the hotel was very friendly and accommodating, and we were able to keep our original rates. The staff up and down the line was cheerful and friendly. The hotel itself is centrally located a block from the beach and near some good restaurants (including Kabanas for tacos.) . We had 1 small issue with the room - the AC unit was leaking water - and it was quickly fixed. Old San Juan and Isla Verde beach were short Uber rides away. Overall, a very nice stay in a wonderful city.

"A good hotel near the beach"

4
terryt248, Louisville, Kentucky 31/01/2019

The Condado Palm Inn and Suites is a newly remodeled hotel in the heart of Condado. It is convenient to everything - good restaurants, the beach and old San Juan. Amenities include a small pool and access to towels and chairs at the beach. Staff were very accommodating and friendly. There can be quite a bit of street noise at night on the week-end.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Terry, Thank you for making the Condado Palm your home in Puerto Rico. As you mention, our property is located in the heart of Condado, the island's main tourist district. We are a block from the beach, and have a beach attendant who provides our guests with complimentary chairs, towels and bottled water. Our heated pool and jacuzzi are open 24 hours for your enjoyment. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Condado Palm a block to the beach"

5
Andrea L, Columbus, Ohio 28/01/2019

We were on a planned tour to Puerto Rico to see Hamilton by RST Rico Sun Tours & they booked us at the Condado Palm (we like Best Western hotels). The desk people were always helpful & polite. The room was very comfortable & clean. They had a continental breakfast (included) with outstanding coffee (also fridge, microwave & coffee maker in the room). An attached restaurant Ropa Vieja ( outstanding food & bar, with open air eating space also). Nice pool & jacuzzi in a garden setting. The beach is a block from the hotel. Also Walgreens & CVS across the street ( if you need anything), several excellent restaurants & shops in walking distance.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Andrea, Thank you for coming down to see Hamilton!! I heard the performances were amazing. We are thrilled you enjoyed the service provided by our team as well as our location just a block from the beach. As you mention we include a daily complimentary continental breakfast. We do have two restaurants on property, Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisines restaurant, and a Nestle Toll House Café. We look forward to your next visit. For our best rates, pleased contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"RST Hamilton tour"

4
Paula H, Rockford 27/01/2019

It's a nice-enough place. Clean, but the room decor is aging. The pool area is small, but nice. I had no issues with any element of my stay. I felt safe and comfortable. The location is convenient to everything.

"Stayed 2 nights before NCL cruise"

3
DezzieBabe, Toronto, Canada 24/01/2019

This hotel was a good stay before our cruise. Comfortable and clean and good price. Ok, selection for breakfast, small area to eat for all the guests. Good location to walk to shops and beach. Staff are friendly. No complaints

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Dezzie, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the service provided by our staff and our general location close to shops, restaurants and a block away from the beach. We look forward to your next stay with us. Thank you, Henry Neumann General Manager

"Very Nice hotel, perfect location, and a great restaurant on the property!"

5
World_Traveler_336, Fairfax, VA 22/01/2019

Traveling by myself this trip so was looking for something affordable but with a great location. This is certainly the place. It's a block from the beach, but with the beach club available for use it's just like staying right on the beach! Everyone was great from the front desk to the housekeeping staff. Ropa Vieja Is the restaurant on the property, those separate from the hotel. Great food and excellent service, it was a pleasant surprise! I would definitely stay there again. During the weekend there was a guy with the saxophone playing on the street, and the music was awesome!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi World Traveler!! Thank you for staying with us and taking the time to review your time with us. Thank you for recognizing the service provided by our team. As you mention, we are just a block away from the beach. We have an attendant at the beach who provides our guests with chairs, water and towels. Ropa Vieja, a Puerto Rican and Cuban Cuisine located on property, has been getting excellent reviews. We are glad you enjoyed it. We also have a Nestle Toll House Café on site. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Birthday Extravaganza"

5
paperdolldiva, Miami, Florida 19/01/2019

My husband and I came to PR to celebrate my 50th birthday and we stayed at the Condado Palm Springs and it was excellent! My 3 young Queens In The Making (Yaimivex, Melanie & Genesis) are so sweet and make sure I was taken care of! When I come back to San Juan I will definitely stay here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Paper Doll Diva!! Happy 50th Birthday!! We are glad you enjoyed this special stay with us. Yaimirex, Melanie, and Genesis will be thrilled when they see your review. They will be recognized and rewarded for their attention to you. Thank you for recommending our property. We look forward to your next visit!! For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Staff were excellent"

5
pigs39, massachusetts 16/01/2019

Breakfast was excellent for continental, food was fresh with plenty choices and the food area was very clean. Staff were friendly and helpful and the whole reception area was clean as was the pool area.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Pigs!! Thank you for staying with us. As you mention, we offer a daily complimentary continental breakfast and we recently renovated the area where it is served. We also have a Nestle Toll House Café on property which offers additional breakfast options at a cost. We are delighted that you enjoyed the facilities and service provided by our team. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Everything went so smoothly -- from reservation, to check-n, check-out and all in between."

5
2koalat, Sacramento, California 16/01/2019

Our room was clean and spacious. The staff was very helpful, and the hotel manager was really excellent and helpful. He actually sat down and spoke with us about our experience there and about ourselves. Another feature I like there is that children are not allowed in the pool. Hurrah -- I didn't have to deal with all the screaming, splashing, etc. when on vacation and they are not my children. Yippee!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Koalat, Thank you for staying with us and taking the time to post an excellent review. We are delighted that you enjoyed the stay. The hot tub has been a huge hit. It was a pleasure meeting you during the visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann, General Manager

"Great service."

4
scarletrose1987, Ponce, Puerto Rico 15/01/2019

When we reserved online, Yamil Davila helped us in searching for the best view available with the cost we needed.He help us check in and did give us the best view. Very happy with his service. Going to out stay my husband met Miguel Santiago met with Rosa Desarden (Director of Sales) and Nellian Reyes (Sales Manager) to help us with a little problem that had nothing to do with the hotel. When he finished these lady's boosted our stay as Corporate guest. We we're able to meet new people, have a few free drinks at the bar... in fact more than a few, cuzz for some reason people kept giving me more tickets for free drinks. Who was I to say no. Over all our stay was very nice. The hotel is close to the beach, Walgreens, CVS, food places, and nightclubs. I never had to walk far for something I needed unless I wanted to go sightseeing. Plus the beach was very clean.

"Will come back!"

5
User 13/01/2019

Great location! Short drive to Old San Juan. Very happy with the front desk services; Yaimirex, Lismarie and Yamil were so helpful; they connected us with Group Services for snorkeling & zip lining, and listed different places to explore, very good restaurants and events. My daughter and I had a great time in Puerto Rico and would love to come back to this hotel in the future! Thanks to all the staff for a very welcoming stay!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Lauren, Thank you for recommending our property and for taking the time to recognize the service provided by our front desk team members. We are glad that you got the enjoyed the tours offered by our concierge desk. Historic Old San Juan is definitely a must see. For our best rates, pleased feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Perfect Location Perfect Price Perfect Everything"

5
User 11/01/2019

My boyfriend and I had a 5 day vacation in San Juan and this hotel was amazing. The location is perfect. One block to the beach, steps away from all the restaurants, a Walgreens, and CVS. The restaurant in the hotel Ropa Vieja Grill was amazing! The food and drinks were spectacular. They provided attentive service and what convenience being right down stairs. The front desk workers were nice and always cracking jokes and giving suggestions for activities. Overall, I cannot say anything negative about this stay! We will definitely will be returning !

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Traveling Beauty, We are thrilled that you enjoyed the stay with your boyfriend. Ropa Vieja, located on property, is a vibrant Puerto Rican and Cuban Cuisine restaurant which has been getting excellent reviews from locals, guests and the press. We also have a Nestle Toll House Café on site. They offer breakfast options as well as coffee ice cream, cookies, wraps, flatbread pizzas and other light fare. Thank you for taking the time to review our property. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Will come back!!"

5
User 05/01/2019

This was the first time that we stayed in this hotel and it was great and I highly recommend it! Wallace Peña was extremely helpful as he went out of his way with his 5 stars customer service! He greeted us with a smile each time and was professional, friendly, and very kind. The front desk, Melanie, Genesis, and Yaimirex were very pleasant.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Reina, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the stay. Wallace is an excellent team member from the kitchen. Thank you for recognizing the team from the Front Desk as well. They will all be recognizing and rewarded. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Magnificent hotel"

5
User 03/01/2019

I stayed at the best western condado for 65 days while working in Puerto Rico. I couldn't ask for a better location and especially the staff. It was disheartening to actually leave I got to know many of the staff. The amenities in the rooms are comfortable and very spacious. Especially the balcony in each room to view the city. I highly highly recommend them!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Cliff!! It was a pleasure having you stay with us, you became part of the Condado Palm Family. Thank you for taking the time to share your experience. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Not Best Western Plus"

3
User 30/12/2018

This is not my best stayed at a Best Western Plus. The room smelled like if it was wet. Maybe that's why the vent was on when we got to the room. It was clean not noise but the smell did not went away. Breakfast has been something I always like at a Best Western, not at this hotel. Just bad quality pastries. They taste old. The usual breakfast with eggs, yogurt, pancakes and some sore of protein. The description mentions parking, they just forgot to mention 16 dollars a day. I question at front desk if this was a Best Western because no sign was to be found. Not even the key card. It reads Condado Palm Inn and Suites. You can only see a sign in the back of the property visible from the parking lot. Loony and breakfast area it's nice and clean. The staff is what makes this hotel better. They were nice and pleasant. Service with a smile. I most definitely will not choose this hotel again.

"Awesome hotel for relaxing holiday"

5
travgirl1, AUS 28/12/2018

I stayed in PR for 5 nights after a cruise with friends. After a disastrous night in another hotel, I was upset and lucky to find the Best Western. It was soooo much nicer than expected. The rooms were modern, the staff so very friendly and helpful and the location perfect to many restaurants and the beach. The pool area was lovely with a great adult jacuzzi. Cleanliness in all areas of the hotel (rooms, lobby, pool) was very well maintained. The only things that could be improved would be a better breakfast (hard boiled eggs, fruit) and better shades in the room, as it gets very bright. I am so pleased to have stayed and highly recommend this hotel.

"Noce location! Clean, and super nice restaurant"

5
User 26/12/2018

This hotel is very clean and the location is perfect. It is close to everything, food, grocery, beach, especially the nice restaurants are all nearby.The restaurant on site provided best food and service. The sushi restaurant cross street was super delicious. Walgreen and CVS are nearby.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Sunshine!! Thank you for the excellent review!! We are thrilled that you enjoyed the stay, location and service. As you mention, we are located just steps from restaurants, shopping, stores, and just a block away from the beach. Ropa Vieja, one of our on site restaurants, is a vibrant Puerto Rican cuisine venue. It has been getting great reviews from our guests, locals and the press. We also have a Nestle Toll House Café on property. It is perfect for light fare, cookies, coffee and ice cream. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Amazing location and service"

5
30luisz, Miami, Florida 22/12/2018

Best location in the area. The team is amazing. I have been in one of the suites and the view is wonderful. Additionally the best relation between price and value in the zone in comparisonson with nearby other options. I recommend highly!.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Luis, Thank you for staying with us and taking the time to write a review. Our team takes a lot of pride in providing the best service, thank you for recognizing their efforts. We truly appreciate your recommendation. For our best prices, please feel free to contact me directly at Hneumann@conadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann

"Great location"

3
Patti067, Mississauga, Canada 17/12/2018

This hotel is currently under remodeling so some rooms haven't been updated. Rooms that have been redone are bright, modern and airy. The room we had wasn't undated yet, but the view of the Main Street & ocean was worth it. Knowledgeable & friendly staff and right in middle of tourist area.

"Condado-Great Location"

3
lalitsaxena82, Gurugram (Gurgaon), India 13/12/2018

Location-Very Good, 2 minutes walk from Condado beach Hotel- Rooms are good, specially the Ocean View Suits, One can enjoy the waves from the balcony In Room Kitchen- Too Small, not so well equipped only a microwave and a fridge. In Room W/R- Very Small Hospitality-OK Breakfast- Monotonous one gets bored in a long stay to eat the same kind of things daily Cost-Average Food-OK

"Great experience."

5
User 01/12/2018

Great experience at the Condado Palm Hotel: nice updated room, great amenities, dining options, friendly staff, amazing service; and the location is simply unbeatable. Best location in Condado. Highly recommended!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Jose, Thank you for staying with us and highly recommending our property. As you mention, our location in the middle of Condado is wonderful. We are a block from the beach and just steps from shops and restaurants. Our staff takes a lot of pride in making every stay great. Siempre a la orden, Henry Neumann General Manager

"Great Location and very clean!"

5
Jeff S, Long Island 27/11/2018

The Condado Pam was very clean and is newly renovated. Room was very nice and clean. Front desk was VERY helpful in getting us where we wanted to go. It's only 1 block from the beach and they even give you complimentary water and beach chairs. It was also convenient to take Uber to Old San Juan which was only $8 US from the hotel to Old San Juan. It's also about 15 minutes to the airport. There are lots of restaurants close by as well. The free breakfast was average for Best Western but did have a lot of sweets :) The streets on a weekend night are a bit noisy, but that's the area. Overall, would definitely recommend this hotel.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jeff, Thank you for staying with us and taking the time to review. We are thrilled that you enjoyed the stay. Guest satisfaction is our top priority. As you mention, we are located in the heart of Condado, San Juan's main tourist district, just steps from restaurants, shops, nightlife and a block from the beach. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"The "Best" Best Western"

5
Phyllis10, Holbrook, New York 23/11/2018

We missed our connecting flights in San Juan, so we had the spend the night. We usually always look to stay in Best Westerns, so we booked this hotel. It was about 10-15 minutes from the airport. Took a taxi to the hotel, it was $22. What a nice hotel. The lobby is super clean, modern and nice! The room was probably one of the nicest BW's that I had ever stayed in. The staff at the front desk was very helpful. I definitely recommend this hotel if you are in this area.

"TOP NOTCH at a great price!!!"

5
TRUTHANDONLYBUT, San Juan, Puerto Rico 16/11/2018

Best place to stay in San Juan! Centrally located, cozy beds and extremely clean rooms, breakfast, parking, pool/whirlpool, gym, reserved beach area with lounges and water. Awesome personnel! We always stayed here while visiting PR, best place to stay!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and for making the Condado Palm your hotel of choice when traveling to Puerto Rico. Our team takes a lot of pride in providing outstanding service to all our guests. Thank you for recognizing their attention to you. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good location, nice pool area, not sure it's really a “Plus” property"

3
LindaCC_10, Toronto, Canada 11/11/2018

This hotel is right in Condado ... an amazing beach area, with numerous restaurant choices. It has a great pool area, great beds, linens and bathrooms. However, so other aspects of the hotel are very tired, and wifi, though free, is very spotty. Very spotty. Breakfast is provided, but was not very inspiring, no eggs or yogurt or fruit choices.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Linda, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the location and the pool area. We are just steps from restaurants and a block away from the beach. There WIFI situation has been corrected. A couple of days ago we were in the process of switching our server. We provide a daily complimentary continental breakfast. Nestle Toll House Café, located on the property, offers additional breakfast options at an additional charge. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Stay here!!!"

5
jnc17, Dallas, Texas 06/11/2018

Visit Puerto Rico and stay here!!! The region of Condado has fully recovered after the hurricane and the Condado Palm is operating just like it was during my first visit pre-hurricane last year. Like before, the rate for the location is unlike any other, the room was very clean and had all that i needed, and the staff was very friendly. I remembered Henry the manager from my last visit and was so happy to see him again. He is always so sweet and attentive!! There is just nothing more reassuring than a happy loyal customer :) Sharing two pictures i took of the beach that is just a few steps away!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making the Condado Palm your hotel in Puerto Rico!! As you mention, Puerto Rico and San Juan are open for business, ready to receive winter travelers. It is always a pleasure to be of assistance during your visits. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Will return"

5
Yolicruz, New York City, New York 30/10/2018

You can't beat the location of this hotel. Walking distance to everything. Continental breakfast was a nice touch. Went to the beach and Jesus was super nice and helpful. They have free chairs on the beach. If you want umbrella it's $10. Rooms were nicely renovated and clean.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Yoli!! Thank you for staying with us and taking the time to provide feedback. Our property is located in Condado, San Juan's main tourist district. We are just steps from restaurants, shops, nightlife and a block from the beach. At the beach we have an attendant who provides complimentary lounge chairs, towels, bottles water and rents umbrellas. Jesus is an excellent Team Member. Thank you for recognizing his efforts and attention. We look forward to seeing you again in the near future!! Siempre a la orden, Henry Neumann General Manager Hneumann@condadopalm.com 787-648-8834

"Too little time"

5
User 17/10/2018

So we only stayed one night, but the experience was outstanding. The room was modern, comfortable, and more than spacious for our needs. The amenities were far more than adequate. However the one thing that stood out most was the staff. These folks were charming and attentive even during an extremely busy time with short staff. Kudos to you!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Louis, Thank you for the outstanding review and for taking the time to recognize the service provided by our team. We take a lot of pride in making every stay special for our guests. We hope to see you again soon for a longer stay. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice hotel, central location"

4
Debbie M, Tracy, California 03/10/2018

We had a wonderful stay at this hotel. We got a free upgrade to a partial ocean view room. They have bike you can use, parking is on site for a fee, our room and bathroom were spacious and clean and the bed was comfortable. The staff was very helpful. The "free" continental breakfast is a bit lacking compared to most other hotels. They have some apples, breads, bagels, small locally made and packaged pastries, along with sugary cereals, oatmeal, tea coffee and juice. I was hoping for some local fruit not just apples. They did have a local fruit juice and orange juice. The pool was nice and the bar service was good. Great location, near the airport, close to many restaurants, beach and a casino too. I would stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Debbie, We are delighted that you enjoyed the family trip. As you mention, we have a complimentary continental breakfast offered each morning. We also have a Nestle Toll House Café on property for guests looking for other items during this meal. Thank you for staying with us and recommending us to future guests. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Prior to cruise stay"

5
User 02/10/2018

Clean and affordable hotel with very friendly staff. Sofa bed needs help and floor was probably would have been more comfy. However would stay here again. Great location with shopping and an assortment of food to be found nearby.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Crystal, Thank you for staying with us and I hope you enjoyed the cruise. We are delighted that you enjoyed the stay and the service provided by our team. We truly appreciate your feedback and are in the process you ordering new sofa beds. For your best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We hope to see you before your next cruise. Siempre a la orden, Henry Neumann General Manager

"#TopNotch"

5
User 30/09/2018

Wow! What can I say in less than 200 characters?! Well, I rated this 5 stars for a reason! I loved the 1 bedroom Suite! Breakfast was A1! Everything you need is within walking distance. From Walgreens, to Starbucks, etc! I've had my eye on this hotel since June and I had an awesome experience! I look forward to a future stay here at Best Western!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Richard, Thank you for staying with us and Feedback. We are delighted that you enjoyed a top notch experience with us. As you mention, we are centrally located in San Juan's main tourist district, Condado. The property is just steps from stores, restaurants, nightlife and just steps from the beach. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"In the Heart of Condado"

4
User 22/09/2018

The room was clean and spacious with two queen beds. The location was awesome, one block from the public beach and between Ashford and Luiza (the main drags in Condado). Placita Santurce (a small plaza with multiple bars and restaraunts with music, great for nightlife) is just a few blocks away and an easy walk. The public beach has chair and umbrella rentals, as well as eager cabana service from close by restaraunts/bars. We had better beach service than when we previously stayed at the neighboring Marriott. The Best Western was also cleaner and better serviced than the Marriott. There is a Cuban inspired restaurant with full bar service and patio off of the lobby. The hotel has a cozy pool and hot tub area if you don't want to go the beach. This was a perfect choice for our vacation and we will definitely be back.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Potte, We are glad that you enjoyed the well deserved vacation. La Placita de Santurce is a great spot for dinning, drinks, and even a cigar. As you mention, we have a beach attendant that provides towels, chairs and water. Ropa Vieja, a vibrant full service Cuban Cuisine Restaurant, has been a huge hit with locals and tourist. Nestle Toll House Café, also on property, is excellent for cookies, ice cream, pizzas, wraps, coffee and other light fare. We look forward to seeing you again in the future. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice location"

5
tanita75, texas 21/09/2018

Hotel is in a block of restaurants, bars and beach! The room was comfortable, spotless and quiet. Swimming pool is nice as well as breakfast that has many items and hot food as well. Only thing was I had to pay extra for parking but its usual in San Juan to pay for parking.

"Great Excellent Hotel "

5
User 13/08/2018

We recommend this Hotel to all!!! We've stayed at a lot off hotels around USA, and international, but this Best Western Condado Palm Inn hotel treated us with special Royalty!!! A Special Thanks to Henry, GM, and all the entire great staff!!!! We all missing you already. We had an amazing honeymoon at the Best Western Condado, from the moment we arrived until we left, every time we entered the front lobby or anywhere around the hotel the staff are so nice and welcoming, they went far and beyond with a beautiful surprise for us, which they decorated our room with beautiful roses which was a surprise for our romantic honeymoon with a nice bottle of wine, they are the best and will be back again to this Hotel. They upgraded us to a higher floor, their breakfast was amazing and great. On the beach you get towels and how many bottles of water u want, the staff their are so professional and always giving with a smile. The location is excellent lots off great food places and dining to go with in walking distance in the area, it's in a great and perfect tourist area to be while in San Juan, PR. there is also Walgreens, CVS, Starbucks within a block away, souvenir shops and clothing stores, basically you have everything close by walking to your hotel, the streets are safe there, walk too the beach is less then a block away, everyone is so nice too you while there, We had a great great time, and we look forward coming back. The rooms layout are excellent and nicely cleaned every day while there, beds are comfy and fresh clean linen daily, you come home everyday to a beautiful fresh cleaned room, the outdoor pool and jacuzzi are a great fun with sun chairs to sit out and enjoy with some drinks from the inside bar in the hotel, this Hotel was our best stay ever from where we've stayed in the past. Also to mention; We didn't rent a car while there and used Uber which was excellent and great, not at all expensive, the drivers know where too take you around and everything is close by even while taking an Uber, only thing is when arriving at the SJU airport they don't have Uber available coming too pick you up, I believe the hotel may even have a pick up option for guest coming in which we didn't ask about, but we took a taxi for $20 too the hotel which was great, it's like 20 minutes drive from the airport, and from there we used Uber where ever we needed and even to get back to the airport from the hotel for our flights we were able to use Uber. Special Thanks again to Henry General Manager for surprising us with his entire professional staff that made us enjoy every moment while there. Looking forward seeing you all back in future. You guys did a fantastic job in all professionally!!! Thanks.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Motty, It was a pleasure to have you with us. Congratulations on the wedding, we wish you lots of happiness, success and health along your journey. One of our managers, Luis Reyes, was in charge of your room decorations. We are glad you liked them!! As you mention, we have an attendant at the beach who provides complimentary water, towels and lounge chairs. The property has a great location just steps from nightlife, shops, and restaurants. We also have two restaurants Ropa Vieja, a vibrant Cuban and Puerto Rican Cuisine restaurant, and Nestle Toll House. Glad to make your honeymoon a special one. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Great Hotel"

5
Cherry A, Charlotte, North Carolina 13/08/2018

Stayed at the Best Western on Easter break and it was wonderful. The service was good. The staff is friendly, helpful and efficient. Our room was on the 6th floor with a partial view of the beach. We had a tiny balcony which we were able to step out on to get a breath of fresh air or enjoy a sunset. The bathroom had a wonderful shower. We ate dinner at the restaurant and the food was great. Breakfast was complimentary and was adequate. We loved the neighborhood and will definitely stay again when we visit.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Cherry, Thank you for staying with us and taking the time to post a review. We have two new restaurants on property, Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisine Restaurant, and Nestle Toll House Café. Ropa Vieja is a time-honored, well respected and well reviewed restaurant which moved into our hotel a year ago. Neslte Toll House provides light fare, pizzas, wraps, ice cream, cookies, shakes and coffee. It has become a favorite of our guests and local families. We look forward to seeing you again. Siempre a la orden, Henry Neumann General Manager

"My favorite!!"

5
jmorales1992, Canovanas, Puerto Rico 11/08/2018

I love this hotel because is very nice, the pool is 24hr open, perfect location and they always have considerable prices. Most of the packages includes breakfast. The staff are very very nice!! 100% Recomend!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos JMorales!! Thank you for making us your favorite hotel. We do offer a complimentary continental breakfast and our pool and gym are open 24 hours. Our team takes a lot of pride in providing excellent service, thank you for recognizing their effort. We hope to see you again soon. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Condado Palm - Best Western"

5
virgie1434, Coral Gables, Florida 08/08/2018

Awesome hotel! Awesome staff! In a great area so close to great restaurants, the beach, and Old San Juan. The rooms are super clean and the beds are super comfortable. Yamil Davila was super helpful and friendly at the front desk.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Virgie, Thank you for the awesome review. We are truly delighted that you enjoyed the stay. Yamil, our Front Desk Manager, is an excellent team member and leader in his department. He began with our team as a runner and has worked his way up to Manager. Thank you for recognizing his service to you. As you mention. we are centrally located in the heart of Condado, San Juan main tourist district, just steps from shops. restaurants nightlife and a block from the beach. For our best rates. please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Hotel"

5
jgerth56, Texas 06/08/2018

This is a great hotel. The staff is great and so very helpful. The lobby is so pleasant and welcoming. The rooms are good size, super clean and has a fridge, microwave and safe. Had a great view also. The continental breakfast was great, wonderful selection and kept so organized and clean. Everything about this hotel was so positive. I highly recommend it.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are truly delighted that you enjoyed the stay and took the time to share your comments about it. As you mention, we offer a complimentary continental breakfast and also have two restaurants on property, Ropa Vieja and Nestle Toll House Café. We recently renovated the Front Desk, it gives the lobby a very modern comfortable feel. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Left with a Great Impression"

5
RICHARD R, Vallejo, United States 28/07/2018

Front desk staff Lenin, Mireya and Lismary, was very friendly and welcoming. From the kind, courteous, and professional staff, to the most professional, very meticulous in a good way staff manager

Henry N, Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Richard, Thank you for staying with us and taking the time to review the stay. Mireya, Lismarie and Lenin are great hosts and ambassadors for our property, thank you for recognizing their service and attentions with you. Yamil, the Front Desk Manager is a great leader of his team. We truly appreciate your comments. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"5 day pre cruise stay"

4
georgec, north wales 25/07/2018

Good value, good buffet breakfast, comfortable accommodation, about 5 miles from San Juan port, plenty of good restaurants/bars/shops nearby,not cheap, good access to local transport, 2 minutes walk to beach. Small charges for beach furniture. Safe environment.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI George!! I am glad you enjoyed the stay and thank you for taking the time to provide feedback. As you mention, we have a great location just steps from restaurants, shops, nightlife and just a block from the beach. At the beach, we have an attendant who provides our guests with complimentary chairs, towels and water. The property is just a short drive to the international airport and cruising piers. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Reasonable Price"

4
Jane D, York, Pennsylvania, Usa 22/07/2018

We were unsure what conditions we would find in San Juan based on the number of tarps we saw as we flew into the island. However, when we booked this hotel, our travel agent told us that this was one of the few hotels who stayed open during the hurricane because of their generator, so we felt this would be a good choice. The service was great. The hotel was clean. My only annoyance was something they could not control, I guess. There were a LOT of teenagers at the hotel by themselves. I don't know if it was senior week or what, but they were all over the place and were carrying alcoholic beverages with them everywhere. This made it a problem because it was hard to get an elevator. They cut in front of you, packed them to the max and went from one floor to the next. It was unlike any experience I have ever had in any hotel, ever. This had nothing to do with the hotel itself, but I wish that the staff had addressed this issue. If they are old enough to book the room, they should be old enough to be courteous. It might have been extra annoying for just me though because I work with teenagers every day. I wanted a break on my vacation. It was quiet in our room and at least they were not on our floor.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jane!! Thank you for staying with us and taking the time to provide feedback. As you mention, we have a generator which powers the entire property. Our hotel always had water and power staying open before, during and after last year's storm. I apologize for the Prom Group which was staying on the same weekend as you. We had extra security during that weekend. This is not a normal situation at our property. For our best rates or for assistance, please feel free to contact me directly at Hnemann@condadopalm.com. Thank you for staying with us. Siempre a la orden, Henry Neumann General Manager

"Anniversary stay"

5
mdresher, Green Bay, Wisconsin 09/07/2018

We stayed here for 2 days after our 20th anniversary 7 day cruise. The place was beautiful and in a nice area with several restaurants close to choose from. The staff was friendly and helpful. The breakfast was nice and plenty of options to choose from. Will keep in mind for future.

"Slight of Hand"

2
clintbo, Atlanta 08/07/2018

I was excited to see $159 rate for this hotel, when everything was booked said and done my $159 rate turned into over $250 a night. $21 a day for parking,, of which they tried to charge me hourly parking.... very frustrating. breakfast was extremely disappointing no protein, only cereal bread oatmeal. The lobby looked amazing, then we got our room and could tell the rooms were definitely not updated when they updated the lobby. The bathroom counter was full of water, carpets soaked with water from condensation issue with her air-conditioner. Front desk was responsive- Lismarie was amazing! This took a maintenance guy almost a half an hour to fix the issue and vacuum up the water from the carpet. I will never come back to this hotel.

"Awesome vacation"

5
rsalas5869, Newburgh, New York 06/07/2018

Had a great time in Puerto Rico. The hotel stay was awesome. The staff was very attentive. Yamil Davila was very accommodating to our wants. Stayed for 5 days and asked for a room upgrade, Yamil and Mireya told us a room would be available on our 3rd day and took care of all the details rapidly, such as moving our luggage to the new room. Room was great with a balcony and view of the ocean. Also Lismarie were very attentive and helpful everytime we had a question, never making us wait. Location was awesome, short walking distance to beach , restaurants and Walgreens and Cvs. Me and my wife had a great time and would definitely return, THANK YOU.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Salas!! Mireya, Lismarie and Yamil are great team members. Our team takes a lot of pride in providing excellent service to all of our guests. As you mention, our hotel is centrally located just steps from stores, restaurants, nightlife and a one block from the beach. Thank you for staying with us and taking the time to provide feedback. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"We had a wonderful stay at this hotel."

5
User 02/07/2018

The service and attentiveness of the manager, Henry and his staff was excellent. Our room was very comfortable as well. The location of this hotel can't be beat. Walking distance to great restaurants, night life and a block from the beach! I highly recommend this hotel!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
It was a pleasure to have you stay with us and be of assistance. As you mention, we have a wonderful location steps from stores, restaurants and nightlife. We are also just a block away from the beach. On the beach, we have an attendant who provides complimentary chairs, towels and water. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Maria Posillico"

5
User 30/06/2018

Yamil davila was amazing sweet cordial and changed my room when I asked and made it comfortable to definitely stay here again he was superb!! Thank you Maria p It was a great place and clean and neat and cool thanks

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Maria, We are thrilled that you enjoyed your stay with us. Yamil, our Front Desk Manager, is a leader within our team which always prioritizes guest comfort and satisfaction. We will recognize and reward his attention and service to you. For our best rates, please contact me directly at Hneumann@condadoaplm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very pleased until this year "

4
Jody C, Puerto Plata, Dominican Republic 28/06/2018

Overall for the last three years I have had a very good experiences with the hotel and its staff all around. This spring the included breakfast dropped significantly in quality, no longer providing a full hot meal with protein options, etc. Also, prices have increased apparently due to Hurricane Maria. In my most recent visit, I was quite disappointed with the hotel management, as it was packed with an extremely disruptive and disrespectful group of local high school students (100+) for prom weekend (drunk, high, partying all night, etc etc etc). Could have been managed much better out of respect to the hotel's other guests. Hope to see things improve and pricing get back to normal so I can keep my business here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jody, Thank you for making us your hotel in Puerto Rico. Our property recently opened two new restaurants, Ropa Vieja and Nestle Toll House. Ropa Vieja, a Puerto Rican and Cuban Cuisine Restaurant, has been a fixture on Ashford Ave for over twenty years and just recently moved into the hotel. They are open for lunch and dinner. Nestle Toll House has been a welcome addition open for breakfast, lunch and dinner. We truly appreciate your feedback. Before your next visit, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834 for our best rates and ongoing events. Siempre a la orden, Henry Neumann General Manager

"My home for the past 9 months, no one day without energy!"

5
TRUTHANDONLYBUT, San Juan, Puerto Rico 26/06/2018

I was one of the lucky ones that could stay at the CONDADO PALM BEST WESTERN PLUS just after Hurricane Maria hit the island. The CONDADO PALM was one of the few hotels in San Juan working full time and without interruptions during the blackout weeks... we had 24/7 electricity, air condition, hot running water, internet, daily hot breakfast, pool, gym, business center, in room mini fridge and microwave! Modern rooms and nice bed. Plus they have a full restaurant onsite and a Nestle Toll House, and just across the street a Walgreens and CVS! And the staff is so friendly they made you feel at home. This is the HOTEL to stay!!! Highly recommend it!!! My stay have been prolonged for 9 months now, therefore my experiences in the hotel have been has being at home, great friendly staff, unbeatable location, extremely clean, nice bathrooms, great beds. If haven't been so great would not stayed for so long! Management is always supervising and updating facilities! Unbelievable but not one day without electricity since Maria passed. Well maintain generators and with lots of diesel, nearby hotels had to shutdown operations ...not at Condado Palm!

"Nice Place To Stay!"

4
User 21/06/2018

Despite a not so appealing outside this place is very nice on the inside. The lobby is clean and beautiful, the rooms are nice and the hot tub is a nice touch. Stayed there last month and will stay there again on my next visit to PR. It is also attached to a good restaurant right on the Ave. Enjoy!

"Great Location and Service"

5
Roni_Israel, Israel 21/06/2018

We have stayed at this hotel for 6 nights. We got the Suite room with partial ocean view which was preaty good view of the sea. The suite is at the non renovated building but it was well maintained and very big include large balcony. The renovated rooms are on the other building which the main difference is the kitchen and shower, but we prefered the suite which has great view. The service at the hotel is one of the best ever. The general manager mr. Neuman is very friendly and helpful. Mr Danny fro the concigrage - help us a lot by giving good tips. Mrs Claudia from reservation - Thank you. The pool and Jackuzi are working 24/7 and it really nice to have a drink at evening.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Roni!! It was a pleasure to have you property!! Thank you recognizing the service provided by our staff. Danny and Claudia will be thrilled when they see your review. Our newly renovated pool and jacuzzi have been greatly enjoyed by our guests. Many guests like to get drinks from Ropa Vieja's Bar, our Puerto Rican and Cuban Cuisine Restaurant, and relax at the pool. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great hotel and Staff!"

5
User 21/06/2018

3rd time staying at the Condado Palm for business trips. Great location, clean and friendly and attentive staff. Already have reservations for my next 2 trips. Would highly recommend for either business or personal travel. Rooms are updated and comfortable. Thanks again for the great stay!

"Great hotel in a nice area close to lots of great places to eat!"

5
User 18/06/2018

We traveled last December 2017, We had our reservations canceled by three other hotels due to the hurricane but I was able to reach out via Facebook to the manager at the BW and he was great. Gave me a better rate than at the other hotels and even though not ocean front it was close enough to walk and we had a nice view of the city and the beach. Drugstore right across from the hotel! The cookie shop was incredible and nice places to eat in walking distance.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI James, It was a pleasure to assist during the booking process. The new Nestle Toll House shop on property has been very well received by guests and locals. It is the perfect spot for cookies, coffee, pizzas, wraps and ice cream. We also have a new Puerto Rican and Cuban cuisine restaurant, Ropa Vieja. It is getting great reviews. Thank you for the visit. Siempre a la orden, Henry Neumann General Manager

"4 Stars with caveats"

4
User 18/06/2018

My family and I recently spent a day in PR and decided to stay at the Best Western Plus in Condado. Since we weren't staying long, we needed something that was budget friendly, within walking distance to restaurants and comfortable. For those familiar with the Condado area, this hotel was formerly known as Diamond Palace. In fact it was the first hotel I stayed in over 16 years ago when visiting the island. Let's get to the bottom line. The hotel is really a solid 3 as the rooms are a bit aged but there's a lot of positives if you are a glass half full sorta person. While the rooms need updating - specifically the bathrooms (old tubs, toilet water tank constantly running, bathroom needing recaulking) and elevators etc it's totally doable for a night or two. The lobby area has been redone and is quite welcoming, the pool and jacuzzi, though small, were quite enjoyable, great view of Condado and the beach and of course location - it's everything.

"OLD,Horrible Service,Pot Smell!"

1
divagirljc, San Juan, Puerto Rico 13/06/2018

I was at this hotel for a family vacation. Trying to give back to the economy. Where do I start with this place. It is OLD, the rooms look NOTHING like the pic. It's the kind old that is smelly and you dont want to sit down on anything. They have breakfast but I didnt want to eat it becauae when we went to the resturant onsite... and stood for 10 min while the guy 2 feet away from us ignored us and didnt seat us... While we were standing waiting and being ignored we smiled a hideous smell coming out of the kitchen. What was that...dead aninal?? Really bad...so we were happy to be ignored and went elsewhere to eat. The worst part was the pot smell coming from one of the rooms. When we called to complain the phone just keep replaying the opening message for you to press 1 to soeak to the front desk....but you never speak to the front desk. DON'T STAY HERE!!! For your hard earned $180/nt you will be PISSED. Nothing good about it except the cookie and ice shop on site. The neighborhood is good so just find another hotel nearby.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Diva Girl, Thank you for staying with us and taking the time to provide feedback. I will personally discuss your review with our team. Our team's priority is our guest's complete satisfaction. I assure you that your experience is not the norm at our property. I wish we could have meet during your stay, as I am sure we could have taken care of everything and provided an amazing stay. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Enjoyed our stay!"

5
ChristineN30, Northampton, Pennsylvania 13/06/2018

We stayed for three nights before our cruise in February. We were in a new updated ocean view suite that was fantastic. Henry escorted us to our room (my husband is legally blind) and we appreciated the help. Henry's entire staff was helpful and considerate during our stay. We love the central location and we enjoyed the beach area. We tried the new restaurant, Ropa Vieja, which was very good and was busy on Saturday evening. This was our third stay here and will return again in January before our cruise. We always enjoy our stay in Condado and it was so great to see the area thriving after Hurricane Maria. I realize there was still a way to go for Puerto Rico to make a complete recovery but I am glad we came back this past February. The Best Western Condado Palm is a great place to start our winter vacation. Christine and Carl

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Christine and Carl, It is always a pleasure to have you on property. Glad you enjoed the new restaurant Ropa Vieja!! Nestle Toll House has also recently opened on property. As you mention, Puerto Rico is open for business, ready to receive travelers from all our the globe. Thank you for making The Condado Palm your hotel in Beautiful Puerto Rico. See you soon. Siempre a la orden, Henry Neumann General Manager

"Tranquilo y centrico (Quiet and Central)"

4
ojoslindos2, Puerto Rico 13/06/2018

Es un hotel que cuenta con todas las amenidades que necesita una familia, personas de negocios o visitants. La hospitalidad, amigables, limpio. Que debe mejorar el desayuno observe mucha gente mayor y no necesitan tanta azucar, se puede buscar opciones buenas y economicas; ademas deberian tener en consideracion que no todo el mundo es alta hay gente bajita para el uso de las bicicletas. El restaurant Ropa Vieja excelente la comida espectacular. It is a hotel that has all the amenities needed by a family, business people or visitors. Hospitality, friendly, clean. That the breakfast should improve observe many older people and do not need so much sugar, you can look for good and economic options; also should take into consideration that not everyone is high there are people short for the use of bicycles. The Ropa Vieja restaurant excellent spectacular food.

"Lovely Hotel"

5
UTOrangeVol, Tri-Cities,TN 12/06/2018

We stayed here for one night when there was another major power outage throughout Puerto Rico. They do have a full generator backup and it was business as usual for them along with many of the other businesses in the Condado area. We had a brief yet very nice stay in a large comfortable room. Easy access to the airport as well as taxis are available within minutes. Would be happy to stay here again! Breakfast is included but mainly just carbs and fruit. A hot breakfast is available at the restaurant in front of the hotel which was excellent!

"This hotel saved us...."

5
jackiefritz, San Juan, Puerto Rico 11/06/2018

We are staying in Puerto Rico a few days after our cruise. My orginal planned hotel was apparently in a horrible neighborhood(their website was completely false).. I was able to book a room in a few minutes here. The staff was very friendly and helped calm me down as I am a single mom with two small children. The pool is wonderful and clean. The hot tub is huge and inviting. The hotel is very clean. The kids and I love the bathroom, very modern and stylish.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Jackie!! We are glad we were able to turn your vacation around. It is extremely important for our team that guests not only leave with a wonderful impression of our property, but also of our beautiful island. The pool and hot tub have been recently renovated. During your next visit you should try our restaurants Ropa Vieja and Nestle Toll House Café. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Wonderful Staff! Great Remodel!"

5
harvardfootball3, Boulder, Colorado 04/06/2018

We came into the hotel very tired and early ( about 6 hours ahead of check in time) as we were on a cruise. The entire staff was so accommodating and helpful, we were so grateful. Lenin and Yamil were amazing. They were extremely busy but still took the time of our group (6 total) to make sure we would get rooms when they were ready, take our luggage and offer us time to relax and go eat breakfast. The Rooms and hotel was remodeled since we have been there and it was beautiful! The pool and hot tub being open 24 hours was amazing and relaxing if you cannot sleep!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Harvard Football, Thank you for staying with us during your travels to Puerto Rico. Yamil and Lenin are excellent Team Members, thank you for recognizing their service. We are delighted that you enjoyed the upgrades which have recently been made to the property. Hopefully next time you will have a chance to try our new restaurants Ropa Vieja and Nestle Toll House Café. For our best rates, please fell free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great experience"

5
Cindar85, New York City, New York 02/06/2018

From beginning to end everything was great! Definitely coming back for another stay here. Everything was a short walk away. Can't go wrong with continental breakfast either. My personal favorite thing was the pool being open all day!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are delighted to hear that you had a great stay. As you mention, our property is centrally located in Condado, San Juan's main tourist district, just steps from restaurants, shops, nightlife and the beach. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Quiet place to rest"

4
Pin P, Palm Springs, California 25/05/2018

I spent 3 nights at this Best Western. The rooms at least in the tower I was placed were just ok, nothing fancy. Very clean and I requested the staff to check the AC unit and it was promptly done. A bit expensive but nothing extreme.

"Perfect and Excellent Services!"

5
tactcal, Newport News, Virginia 10/05/2018

The Best and the most Professionalism I ever experienced! Thank you to all the staff members of Best western! The service is Perfect and the staff is very knowledgeable and kind! I recommend this hotel to everyone! Thank you & God bless the staff members & Best Western company!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the great review!! It was a pleasure to have you stay with us. Our staff takes a lot of pride in making every stay excellent. During your next stay you should try our restaurants Ropa Vieja and Nestle Toll House. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Basic room, with a view"

3
srisbey, Toronto 05/05/2018

Room was small but was airy and clean. We were on the top floor(12) so no balcony. Swimming pool was nice, but again, small. Breakfast was included but it was a make your on toast and supermarket muffins.It's highlight was the staff and especially the concierge John. He was extremely helpful and genuinely happy to serve you.

"Pre Cruise Stay"

4
Jake3859, Pekin, Illinois 02/05/2018

Check in was a breeze. Front desk staff very polite and helpful. King room 8th floor North tower was clean. Bed was comfortable and had a huge shower. Liked the separate walk in closet where the micro and fridge were located at. Nice place to store your luggage. Small walk out balcony with partial ocean/city view. Decent continental breakfast in the morning. Easy check out. CVS and a Walgreens on the corner. Restaurants nearby. We'll be back.

"Very nice"

5
Laura D, Keedysville, Maryland 29/04/2018

King suite ocean front view after a Carnival cruise. Don't bother with the walk to the free chairs on the beach, unless $20 is a big deal for you. Just walk the block and a half pay $20 stop by cvs get a bottle of wine and enjoy the ocean. The room is perfect. The balcony is wonderful!!!

"Unexpected 2 night stay"

5
User 26/04/2018

I ended up having surgery in Puerto Rico & stayed here until I was fit to fly. Staff are very nice brought luggage into my room & collected it when leaving. Staff in restaurant were very nice & attentive. Room was very clean, very big, included walk in wardrobe that also included coffee machine, fridge & microwave ! Bathroom was lovely very modern.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Joanne, We hope you are feeling better. It was a pleasure to have you stay with us during your recovery. Ropa Vieja, our new full service Puerto Rican and Cuban Cuisine restaurant, has been a receiving wonderful reviews from our guests, locals, and the press. They recently started opening for breakfast as well. We recently inaugurated a Nestle Toll House Café on property. It has been great for quick light fare like wraps, pizzas, cookies, coffee, ice cream and shakes. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Warm and Welcoming!"

5
Paula T, Frederiksted, St. Croix 24/04/2018

I simply cannot say enough about our stay...We went to see a Phil Collins concert and the Palms was recommended to us by some friends. The second we walked into the hotel doors, we were greeted by Henry, the manager, with a warm smile and a hand shake. The rooms were spotless. I love the location of the Palms...it's walking distance to the beach, shopping and tons of places to eat! We will be back! Thank you to the entire staff for making our trip to PR such a pleasant one.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Paula!! It was a pleasure to meet you during the stay!! How was the concert? Hear from other guests that it was amazing!! Thank you for the review. Hope you enjoyed the concert. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Look forward to seeing again!! Siempre a la orden, Henry Neumann General Manager

"Puerto Rico"

5
User 23/04/2018

I loved this hotel. The price is extremely reasonable for what you get. I had a while apartment with many closets. Kitchen, living room, dining room, bedroom and bath. Breakfast was included and you had several options. The house staff took care of requests for anything we needed. I usually left them a note and when I got back from the beach it was always taken care of. I also had a huge balcony with table and chairs where we ate breakfast and sat late at night relaxing or having wine. This hotel is central — the beach is one block down, and there are restaurants, bars and clubs within walking distance. Sadly there are homeless people in the area but they were harmless and never approached you. It's simple and clean. Not luxurious but it's not missing anything. I will go back there.

"A Wonderful Place To Stay"

4
George B, Dallas, Texas 23/04/2018

Stayed at this hotel for the past 21 days. Everything at this place was wonderful. Staff is wonderful and they speak/understand English. Room had a king-size bed (very comfortable) along with a huge powerful walk-in shower. Internet and AM breakfast was good. I would return to this hotel in the future.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi George!! It was great to meet you during the stay. We are delighted that you enjoyed your time with us. Thank you for the work you did in Puerto Rico!! For our best rates please contact me directly at Hneumann@condadopalm.com or 787-648-8834. See you again soon!! Siempre a la orden, Henry Neumann General Manager

"Very Nice People, Close to the Beach and Dining"

3
Matt5508, Minneapolis, Minnesota 18/04/2018

I stayed at the Best Western Condando Palm for one night after my flight was cancelled. The check-in process was very fast and the representative gave dining recommendations in the area. There is actually a restaurant right next to the lobby which is very convenient. The room was clean and standard with a queen size bed, balcony, mini fridge, microwave, coffee pot, and safe. After leaving my room for a couple hours to check out the area, I returned to a minor water issue in the bathroom. I went down to the front desk and was greeted by Lismarie. I explained the situation and she promptly called someone to handle the issue. I also had an additional question, which she asked to excuse herself for a moment while she called her supervisor. She returned a minute or two later with the answer to my question and the solution suggested by her supervisor. She maintained a very professional appearance and attitude while handling all of my concerns very promptly. I want to give a very special Thank You to Lismarie at the front desk! Overall, this hotel was nice to stay at for the one night that I was there. I checked in late and checked out early, so I didn't have very much time to experience other amenities that they offer here. I would stay here again.

"Best Western in San juan"

4
289cindyv, Milwaukee, Wisconsin 17/04/2018

This was a nice hotel to use in San Juan. It's in a good neighborhood with a Walgreen's and CVS Pharmacy just across the street. The rooms are nice, the lobby area welcoming, and the service was excellent.

"Comfortable Stay in Puerto Rico"

4
User 16/04/2018

The hotel was in good shape and the work (after Sept, hurricane) was on-going--but not disturbing. The staff at the front desk was exceptional and the room & beds were comfortable. All heating, a/c, and plumbing worked well. And the cleanliness of the rooms was good. The pool and pool area was maintained well. The breakfast was minimal but adequate (no eggs or meat selections). And, no coffee service after 10 am. The price was high for a Best Western, but comparable to other like hotels in the area.

"Concerning"

4
User 15/04/2018

We stayed at this hotel after our cruise. We were on the 12th floor and found out that during our night, several rooms on the 9th floor were robbed, allegedly with them breaking in through the balconies. 12th floor had no balcony. Desk clerk said this is common at all hotels, so make sure to lock all doors and use the room safe. Hotel very clean with knowledgeable staff. Free breakfast is not gluten-free friendly other than pieces of fruit. They do need to have a storage room for luggage if you arrive early (most cruises have you arriving around noon, check-in is 3). Luggage was stored in the seating area of the main foyer, not locked or secure and available to all.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kathy, Thank you for staying with us and taking the time to write a review. I am glad that you enjoyed the service provided by our staff. As you mention, our rooms come equipped with locking room doors and safes. It is always advisable, anywhere you stay to close and lock your doors. Our hotel takes the security of our guests and staff extremely seriously. We have multiple systems and procedures in place to ensure the safety of our guests and their belongings. If you have any questions, please let me know. Thank you, Henry Neumann General Manager Hneumann@condadopalm.com 787-648-8834

"Business trip to Sunny Puerto Rico"

4
Mark B, Elizabethtown, Kentucky 14/04/2018

My work stay in San Juan is always spot on. The staff is friendly and truly make you feel welcome and right at home. The addition of the TollHouse Cafe is welcome for gourmet coffee and delicious cookies.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Mark, Thank you for staying with us. Nestle Toll House Café has been a great addition to the hotel, our guests and locals have really enjoyed it. We are delighted that you enjoyed the service provided by our staff. We look forward to your next visit!! For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Clean, Comfortable, Convenient"

5
Deena C, Columbia, South Carolina 09/04/2018

After reading some of the reviews, I was hesitant to book this hotel. As it turned out, it was a great place to stay! The room was beautiful--the shower amazing, comfortable bed, ample room. The building was somewhat old, but it was clean and well maintained.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Deena, We truly appreciate your visit and subsequent feedback. We are delighted that you enjoyed the stay. Thank you for giving us the opportunity to be your hotel in Puerto Rico. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Good Location, Average Accommodations "

3
GOPHERATRIP, Inver Grove Heights, MN 06/04/2018

Arrived around 4:00pm. Check in went smoothly, and the front desk staff was very helpful and friendly. Our room was in the north tower, so we had a partial ocean view. That was unexpected but nice. We also had a balcony that looked out over the streets below. The room itself was spacious. The bathroom was quite small, but had everything needed. Everything was clean but definitely in need of being updated. There was also a refrigerator and microwave that came in handy. The bed and pillows were fine for us, but it was only one night. The hallways outside the rooms were small, kind of dark, and they smelled. Fortunately the smell did not continue into the room itself. The front desk staff was very helpful when we needed some utensils to use in our room. There is a Walgreens and CVS right across the streets for last minute items needed for the cruise. And, the beach is only two blocks away. There are also many restaurants and other shops within easy walking distance. The included continental breakfast was nothing special. However, there were enough choices to tide you over until getting on the ship for lunch. We asked for a late check out at noon because of later ship boarding times. They were able to accommodate 11:30, so we had to hang out by the pool or in the lobby until it was time to leave. The front desk had taxis waiting outside to take us to the ship when we were ready, and there was no waiting. Bottom line: Fine for our needs, but definitely not worth over $200.00 per night. Would stay again if the price was closer to $100.00 per night. If not, we will look elsewhere.

"Comparison of 2 rooms."

3
rlayman48, Waynesville, Missouri 04/04/2018

Pre-cruise visit was in a 17th floor (1709) suite. Was great in every way. Great view and room appeared to be recently remodeled. Post-Cruise after requesting 17th floor again received room 709. Room was dirty and needed remodeled. If I booked again and received one of these rooms I would stay elsewhere.

"Good Hotel in an Excellent Location"

5
BeachLady80, Providenciales 31/03/2018

I had an awesome 4 night stay at this property from March 25 to 29. It has an excellent location in Condado, just a short walk to the beach. It is also in walking distance to many dining options on the strip. We stayed in the South Tower and we had a standard room with two queen beds. The room was clean and updated. We used the jacuzzi but not the pool or gym although they looked inviting. WiFi and continental breakfast were included in the stay. Every staff member I encountered was very friendly, accommodating and knowledgeable especially Kenidia at the front desk and Jesus at the beach. Even the pre-arrival interactions were great as Liseliz in reservations was helpful. John at the tour desk was fantastic, he made excellent recommendations that made our trip memorable (JungleQui Zip Line Park, Casa Bacardi, special sites to check out in Old San Juan, etc.). There are others that I unfortunately do not remember by name however the amazing staff at this hotel really make it the gem that it is. We had dinner at Ropa Vieja one evening and it was amazing. Ramone was a great waiter and provided excellent service. Getting around was easy, we used taxis and Uber. We walked the strip at night to and from dinner and had no issues and never felt unsafe. I will definitely be back again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Beach Lady, Thank you for staying with us and taking the time to provide feedback. We are thrilled that you enjoyed the stay. Our team members take a lot of pride in making every stay excellent. Our team will be delighted by the recognition which you have bestowed upon them. Ropa Vieja, our new Puerto Rican and Cuban Cuisine restaurant, has received excellent reviews from guests, locals and the press. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"spring break getaway 2016"

4
campbelldonielle, Oklahoma City, Oklahoma 30/03/2018

Rooms are good... they do not have roll away bedding, The breakfast is just ok but my kids enjoyed it. We have stayed at this property twice in 2 years. The staff is nice but there was a creepy security guard. They have a great bar.

"Good hotel in a perfect place"

4
tony g, Estes Park, Colorado 26/03/2018

We stayed 2 nights at this hotel. The location was perfect. We were able to get back and forth from Old San Juan on the bus for $.75 each way. Cabs are much more expensive! I do want to mention one desk agent, Mireya. She epitomized the best in first impressions. She was always there to make my own stay more pleasant.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tony!! Thank you for staying with us. Mireya is a great Team Member, thank you her recognizing her service. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Great Location and Good Hotel."

4
RCMommy, London, Canada 18/03/2018

First thing I think of is how friendly the front desk staff were. Always willing to answer questions and make suggestions. Our room was clean, bathroom was updated. Pool area was decent and never too busy during our visit. Breakfast area is big with plenty of seating, the breakfast food is of average variety. The location is steps from a Walgreens and CVS, plus numerous dining options. We felt safe at night and night life seemed hopping in the area. Stayed two nights pre cruise and we would stay again. Short ride to OSJ area and ports.

"An excellent place to stay"

5
musicman513, Cincinnati, Ohio 16/03/2018

We found this hotel on TripAdvisor and the ratings and reviews were very accurate. It's located in a nice part of town - Condado. There are several affordable restaurants within walking distance and the beach is one block away. There is a Walgreens and a CVS right across the street. The rooms were a bit small, but very clean and well-maintained. The hotel lobby area was very neat and clean. The desk clerks were all super - very friendly, helpful, and knowledgeable. The free breakfast was ok - you won't go away hungry. It's located right on the city bus line, but the buses run on "Island time" - They get there when they get there. Overall an excellent hotel.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Music Man!! Thank you for staying with us. We are delighted that you enjoyed the service provided by our Front Desk Team. As you mention. we are located in the heart of Condado, Puerto Rico's main tourist district, where all the major hotels are located. We are a block away from the beach and steps from restaurants, shops and nightlife. Thank you for the wonderful review. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Decent Hotel"

4
User 15/03/2018

We staid her for 2 nights after a Caribbean cruise. Our cruise arrived at 9 am and check in wasn't until some time in the afternoon. Unfortunately everyone else on the cruise who was staying there had the same idea to check in early. The hotel tried their best to accommodate all the families waiting for a room. Even Unfortunately we still ended up waiting about 5 hours in the lobby until we were roomed. The room was a pretty big size and although a little outdated it was nice. It did have a bad smell though as if something wet had been left lying around for days. The pool was clean and warm so it was nice to relax after waiting for hours for our room to be ready. The hotel does offer a breakfast buffet with a decent selection.Overall for a family it is a pretty good hotel. The room offers a kitchen which is very convenient if you have children and need a refrigerator or a microwave. It is located right across from a Walgreens and walking distance from the beach and lots of restaurants.

"Older but decent!"

4
traveltibor, Bratislava, Slovakia 13/03/2018

This hotel has a perfect location. If you are waiting for a crusiser, or you have come to San Juan for a few days, you are a middle class and you do not want to pay for the hotel 250 / night and more, this hotel is a perfect place. Breakfast is so light that it's fun, but it's a little thing you'll completely forget about an hour at the pool. The location of the hotel is perfect, just where it is supposed to be in Condado. Trust me !!!

"Culture, Food, History!!!"

5
amaaniabdul, Brooklyn, New York 12/03/2018

I visited San Juan for a few days for my birthday with friends and we had an awesome time! The hotel was in the best location. Perks: One block away from the beach. Situated next to a Walgreens and Cvs pharmacy for all your needs, and yes they sell beer, wine and spirits which can save you a lot of money. It has a delicious restaurant on the first floor, please order the arroz con pollo with cassava on the side. Also, there is a nestle toll house shop where you can eat breakfast, lunch and have some tasty desserts. They have a heated pool and jacuzzi, which I spent two days tanning and lounging during the mornings. I had a King suite which was very spacious, came with a kitchen and a lovely terrace that I would sip tea wet morning while looking at the ocean. No Cons! This hotel is where I'll be next time I stay in Puerto Rico.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Happy Birthday and thank you for staying with us!! We are delighted that you enjoyed our location, new restaurants and facilities. Ropa Vieja, a Cuban and Puerto Rican Cuisine Restaurant, has become a huge hit with locals and tourists. Nestle Toll House Café has been getting great reviews from families and visitors looking for lighter, casual fare. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Not up to Par"

3
Leigh K, Florence, Alabama 11/03/2018

Only stayed one night. I must have been in the building that hasn't been updated. Room was old, dated and smelled. The hallways had a smell too. I will not be staying here when I come back to San Juan.

"Comfortable"

4
micman1125, Saint Paul, Minnesota 11/03/2018

I was able to pre-check in via the app and in an email. The staff was friendly and helpful...if you don't know what to do..ask Elliot..he was fantastic!!! In a good location, with a Walgreens and a CVS right across the street..I would stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for taking the time to provide feedback from your stay, we truly appreciate it. Elliot, our concierge, is an excellent Team Member with great knowledge of tours, restaurants and shopping. We are delighted that you enjoyed the service provided by our staff. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Henry Neumann General Manager

"Great hotel in Condado"

4
Amy D, Green Bay, Wisconsin 07/03/2018

We stayed here after our cruise for 2 days. We loved the location, it is centrally located to so many restaurants, stores, and the beach is only a block away. Our room was recently renovated. It was a large room with a big walk in closet that had a fridge, microwave, coffee maker, and safe. The best part was the balcony that we could see the ocean from. Our bathroom was very nicely remodeled with a large walk in shower. The staff was helpful when we inquired about where some good places to eat were. The breakfast was a very basic continental, nothing too exciting to eat so we went to a restaurant for breakfast on our last day. Overall, we really enjoyed our stay at this hotel and would recommend to others.

"Short pre-cruise stay"

2
TriciaM01, East Fairfield, Vermont 05/03/2018

I was not at all impressed by this hotel but it worked for a one night stay before our cruise the next day. The service was average and the room was pretty clean for the most part. The main things I noticed about the room was that the shower leaked really bad. So much that in one quick shower for the both of us, we soaked 3 full-size towels trying to keep the bathroom floor from flooding. The veneer was coming off the media stand/dresser and the decorative throw on the bed was quite dirty.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tricia, Thank you for taking the time to provide feedback. I will personally address your review with our Director of Engineering. Please feel free to contact me, if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager

"Night before our cruise"

5
Stephanie M, Chicago, Illinois 04/03/2018

We stay the night before our cruise. What a great hotel. Best Western has never let me down. The restaurant is fabulous. The variety on the menus is excellent . Room was clean. We did have our concerns with all the damage left by the hurricane in September .We are looking forward to staying there again. Keep up the good job.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Stephanie!! Thank you for the awesome review!! Glad you enjoyed the new restaurant Ropa Vieja, guests and locals have really liked it. Nestle Toll House Café, also on property, is getting excellent reviews as well. For our best rates please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pre Cruise"

4
RhondaK49, Jefferson City, Missouri 04/03/2018

Having stayed here before and wondering if it would be up to expectations after Maria, we were concerned. It turned out just fine. We were in a remodeled room that was clean, well appointed. Our friends were in an older part and yes, it was a little more worn but had a great view of the ocean. Great location-across from Walgreens and CVS. Only con-a little pricy this time.

"A Real Dump"

1
User 28/02/2018

This hotel is one of the worst roach motels in Condado - literally. The roaches are as big as mice! It is old, worn out, and sadly lacking in amenities. It might be an $89/night hotel, but certainly not a $209/night.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Nancy, Thank you for the feedback, it is appreciated. The property has a year round extermination program designed and implemented by Terminix. I can assure you that your experience is not the norm at our hotel. I wish we could have spoken during your visit to our property. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Have a great day, Henry Neumann General Manager

"Good for pre-post cruise"

4
ngj64, London, Canada 26/02/2018

We stayed here for 3 nights after our cruise. Its conveniently located on Ave Ashford near pharmacies, supermarkets and restaurants - an oh yah the beach! We had king suites on the 15th floor and had a great view of the ocean. The room was huge with full fridge, microwave and safe. The room is a bit dated, but the bed, TV, wifi etc were all top notch. The cable cut out a few times, but we switched to Netflix. The free breakfast is pretty limited but there is a good coffee shop in the lobby and a Starbucks only a few minutes away. The service at the front desk was prompt and efficient. The pool and hot tub were somewhat small. Lots of sun in the morning and shade in the afternoon. All in all a solid choice

"First time visiting Puerto Rico "

4
User 21/02/2018

Hotel was clean and room was spacious. Huge showers, a major plus. Service very nice and clean pool and jacuzzi area. Pools open 24/7 very nice no time limit to use pools. good location across from Marriott Hotel. They have a casino and lounge that has bar and live entertainment. All around nice area to take a romantic walk. Day/night it's very relaxing atmosphere. Hope you like Latin music because that is the heart beat of Puerto Rico they enjoy their music. We were swept away with the Latin dancing, the local's know how to cut the rug. If you want to go to Old down town easy enough to take Uber. That is how we got around and the drivers were very helpful directing us where to go for food or entertainment. Most people speak English and are very welcoming to tourists. Puerto Rico is up and running, ready for business as usual. Enjoy Puerto Rico life

"Wonderful Stay"

5
salbythec, NJ 20/02/2018

This Hotel is staffed by caring individuals who went out of their way to make our stay enjoyable! Alexandra and Kenny show a personal touch during our entire stay! The new restaurant is great,excellent service!! Enjoyed the Nestle Toll House for coffee and a quick snack. Its clear to us this our go to hotel in San Juan!! Love here!!!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us!! Kenny and Alexandra are great Team Members, I am sure they will be very happy to hear your comments about their attention and service. As you mention, we have two new restaurants on property Ropa Vieja, Puerto Rican and Cuban Cuisine, as well as Nestle Toll House Café. Both of the restaurants have been receiving great reviews from our guests and locals. We look forward to your next visit!! Thank you for making us your hotel in Puerto Rico. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"CHTA marketplace "

4
khayyam J, Bridgetown, Barbados 14/02/2018

Stayed at this hotel to attend CHTA I was pleasantly surprised that it was so nice I got a room with 2 doublebeds in it and was very spacious it had a mini fridge coffe maker and microwave the bathroom was modern and the room was nice and clean I stayed there in the beginning of February which was in the condado area I would say the condado area is 96% back to normal but as I understood that the interior still has alot of work to do also old Sen Juan is also nearly back to normal all in all it was a good stay at this hotel I would stay there again

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are glad that you enjoyed the stay at our property!! As you mention, the hotel is fully operational and the tourist areas in the metropolitan area as well. It is always great to get feedback from a industry member. We hope to see you back soon. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice hotel in a great area"

4
TravellingWoman53, Washington DC, District of Columbia 13/02/2018

My husband and I stayed at this hotel for one night before a Cruise. It's a great value for the money given that hotels in general are expensive there. There has clearly been some renovation Since the hurricane, the decor and style of the rooms are still in progress But everything is spotlessly clean, the water is hot, my balcony had a beautiful view of the ocean which is just a few minutes walk away. The beach is perfect and the hotel keeps a little area a couple of blocks down on the beach for hotel guests with chairs, towels and an attendant. They have a very nice pool and hot tub on the hotel grounds as well. Free breakfast in the morning and the Hotel location is great, within walking distance of restaurants, two pharmacies and everything you could need as a tourist. The people of Puerto Rico are really suffering, most of them come to work in the hotels, restaurants And taxis and go home to no electricity at night. Many of the hotels around this one are still completely shut down and undergoing massive rebuilding. I was so happy that this one is fully operational and very nice. I was happy to do my little part to support the economy of Puerto Rico and the revival following the devastating hurricane last year.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. Your team takes a lot of pride in providing excellent service, clean and comfortable facilities for our guests. We thank you for visiting our island. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Works in a pinch"

3
Jacob S, South Jordan, Utah 11/02/2018

Cockroach in the room wasn't a good way to start, lobby was hot and stuffy, rooms smelled, breakfast was hostess HoHos (hohoho - that's funny). We've been in PR for 2 weeks staying in AirBnBs, hotels, etc. Some places didn't have power, some didn't have hot water, but we were quite satisfied with all of them and I'd take any of those places over this hotel any day.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jacob, Thank you for providing feedback from our stay with us. The property has a year round pest control program managed and employed by Terminix. We apologize and assure you that your experience is not the norm at our property. Our complimentary continental breakfast offers oatmeal, fresh fruits, 4 different cereals, bagels, breads, pastries, coffee and tea. The hotels also has two restaurants that offer breakfast at an additional charge. Thanks, Henry Neumann General Manager

"Needs updating. "

3
Ajh697, Fargo, North Dakota 06/02/2018

Super unhappy. We visit Puerto Rico on a regular basis. We haven't stayed at this hotel for 4 years. Regretting we did. We paid $600 for 2 nights got a king suite and it was old dated in the North tower. My only BIG complaint was the bed. It was rock hard with a double top sheet on the mattress. No mattress cover. Super un hygienic. I don't want to be seeing/touching a mattress. They sheets should cover. We had two small cushions each on a king bed. This place needs to be renovated. The staff are super nice. Which is why I gave 3 stars. The manger on shift said he would refund $100. Won't cover the chiropractor fees for the worse two nights sleep at a hotel ever. Also the room was super loud from outside traffic. Frustration! We stayed at la Concha a couple weeks ago. Could not hear a thing when sliders closed. Beds super comfortable. Modern clean. Sadly they were fully booked this visit. Someone mentioned the South tower is better wish I'd had the option to upgrade Don't stay north tower. Check mattresses when checking in.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Stephen, Thank you for staying with us and taking the time to provide feedback, we truly appreciate it. We are glad that you enjoyed the service provided by the staff. La Concha, one of our sister properties, is an amazing luxury resort which usually is an additional $100 to $200 a night depending on the season. I will personally share your review with our housekeeping staff. Our goal is always 100% guest satisfaction. If I can be of assistance, please do not hesitate to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Condado location"

4
Marianela L, The Woodlands, Texas 24/01/2018

This past January my family and I stayed at this hotel located in the Condado district in San Juan. It is by a Walgreens and a few steps of a CVS. There are some shops and many good restaurants nearby: walking distance. This district is modern compared to Old San Juan, so if you want to go to the Old part of town you will need a cab or drive a car. The hotel is nice and modern. The room was clean. The staff was nice and helpful. The hotel serves a free breakfast but since we left too early we didn't have the chance to eat there. In the first floor there is a Nestle Toll House that serves different kinds of treats including ice cream. There is a suggestion: the shower door does not close/slide in the proper way so a lot of water ends out of the shower, even if you place a towel on the floor to avoid this, so it will be nice if the "door design" can be improve. Otherwise, I will recommend this hotel.

"Ver good post cruise stay"

5
luiskv, Heredia, Costa Rica 23/01/2018

Just returned from one night on this hotel and I'm happy to recommend it. Definitely the front desk staff makes up the few rough edges on the hotel, they're super helpful and friendly. We came in early after our cruise and although we couldn't do early check in (hotel was packed due to the SanSe festival) they helped us with luggage and, of course, allowed us to use all the hotel facilities. They also allowed us a late check out as our flight departed late the next afternoon, and again, took care of our luggage while we were out for lunch. There are several very good restaurants around the hotel and the beach is just a few hundred feet away. The only minor downsides are the hotel starts to look dated in some areas, like hallways and the pool, the breakfast is very basic but gets you going, and the sliding translucent door in the bathrooms which I'm not a fan of, but this is just personal preference. Other than that I'd definitely make this one of my top choices to stay in my next stay in beautiful San Juan.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Luis, Thank you for staying with us and recommending our property!! I am glad that you enjoyed the service provided by our team members. The SanSe Festival weekend is definitely a very busy time. San Juan has regained power after the storm. Most of the restaurants, shops and attractions have reopened. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"The Best of the Best!"

5
ScottyDoes302, Rehoboth Beach, Delaware 18/01/2018

I travel to Puerto Rico often and I will always stay at the Best Western Plus Condado Palm Inn & Suites! Yes, the location is amazing; however, it's the experience that the staff provides that makes this property simply THE BEST! Henry, Alexandra, Keni, Luis, and Jean Paul go out of their way to create the ultimate guest experience. I absolutely love this property and encourage anyone reading this review to book their next visit to Puerto Rico at the Best Western Plus Condado Palm Inn & Suites. You will be WOWED by this property!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Scotty, It is always a pleasure to have you on property as you have become part of the Condado Palm Family. I know you have a trip coming up shortly. We look forward to seeing you again. If there is anything that I may assist you with, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Enjoyed the stay"

4
YorkRegionYnot, Vaughan, Canada 16/01/2018

Party of 4 of us stayed at this hotel the night before taking the Caribbean cruise. The check-in is swift and the staff were very helpful. Room and facilities are in good shape. I had one problem with the loyalty points they charged. After I complained, they corrected it. Definitely a great warm experience of stopover from the cold north into the sunny Caribbean. The location is good, close to old town, airport and cruise port.

"Dated Hotel in Good Loaction"

3
Arizona_Pete, Arizona 15/01/2018

Dated and tired property in decent and safe Condado location. Our 18th floor ocean view suite had a noisy a/c, but it was on top of the bathroom and did not affect our sleep. One of the window panels had a huge crack and other glass panels were not properly sealed to the bedroom ceiling and would move slightly when high winds hit our terrace. Breakfast was disappointing and consisted of local pastries, bagels, muffins, fruit, oatmeal, cereals and toast, but no hard boiled eggs. Safe, off-street parking around the corner was $15/day. The pool area was nice and well kept. Customer service was excellent, but for the price charged we will stay elsewhere next time.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Arizona Pete, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed our service and central location. Our complimentary breakfast is a continental breakfast. Our two in house restaurants , Nestle Toll House Café and Ropa Vieja offer a full breakfast at an additional charge. We take a lot of pride in remaining open, to serve our guests and provide them with excellent service. If you book with us, we will honor your reservation and not cancel it. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"2018 Vacation - San Juan Cruise"

3
Borders24U, Maple Grove MN 14/01/2018

The hotel staff was very friendly. We got in a bit late so the restaurant was closed, which was a bummer. However, the front desk person suggested a Chinese place across the street so we did get food from there that was very good. The main lobby was inviting. The elevators could use an update and a bit of cleaning. The room itself well, the carpet was gross, it actually felt damp. The ceiling looked like it needed to be repaired. The bathroom was nice, looked recently updated but could have used some place to hang the towels on. We had to pull our room door closed or it would not shut on its own. Breakfast was good, again the furniture could use an update. We sat on the long bench like seating and sank so far down we were not sure any of us could get out of it. Location is good, not far from the beach or shopping. It was a $20 taxi ride from the airport and about the same to the port. All in all the hotel was alright, it was surely not worth the $350 we paid for a single night which is the only reason why I would not stay here again. We have stayed in other hotels in the area for that price or less that were a lot nicer.

"Very good hotel"

5
User 13/01/2018

I stayed at the hotel for my husband birthday. It is a very clean hotel conveniently located with comfortable rooms and very friendly employees. My son was able to use the pool and I used the gym every morning. I highly recommend Ropa Vieja Restaurant at the hotel with great cuban food.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Luisa, I am glad that you spent this special occasion with us and enjoyed the stay. Thank you for recognizing the service provided by our staff. Ropa Vieja, our new Cuban and Puerto Rican cuisine restaurant, is now open for breakfast, lunch and dinner. It has gotten excellent reviews from our guests and locals. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent Vacations! "

5
User 11/01/2018

During my stay in Puerto Rico I decided to stay in this hotel with my family and we couldn't have made a better decision. The staff welcomed us greatly, it's location is very practical and it's new additions are really good. We had a really good time and we also enjoyed how peaceful it was. I recommend it!

"Vacation in San Juan"

5
User 11/01/2018

I recently had a vacation in Puerto Rico and I couldn't have chosen a better hotel to stay. I enjoyed the whole hotel, the view, the location and its new additions. The staff and the General manager was very friendly, they worked hard to make my stay a better one. I recommend this hotel 100%.

"Not what I expected."

2
Reillo1, Honolulu, Hawaii 10/01/2018

Don't expect that this is a luxury hotel in Condado. It need some remodeling in the rooms. The lobby was the nicest place of the hotel. When I was doing the check in and saw the lobby I thought that I made a good decision. Took the elevator and when the door opened a bad odor of fish market appears. Opened the room door and could hear clearly the loud noise of a couple having sex next door. We could hear from screams to slaps and we were not going to be able to sleep until they finished. I complained to the front desk to see if they had an updated room, but the only option was to paid more to upgrade to a suite. The first room was not updated as it looks in the professional pictures and travelers pictures. The suite was bigger, but outdated as well. The carpet was ripped off, the walls and curtains had stains and the towels were dirty. The room was very expensive for what we received. I felt in a room from a motel. The positive is that the hotel have great location, the lobby is nice. The view that we had was great, and restaurant's food and drinks were good. The rooms and hallways needs some work. Should've listened to the negatives reviews. We were expecting more from the hotel. With a little bit more money could've stayed in better hotel. The parking was $15 and I didn't try the breakfast. I can't give my opinion of the breakfast. Positive: Friendly staff Nice lobby Great restaurant Negative: Bad odor in hallway and room Outdated room Stains in the walls, towels and sheets

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Reillo, Thank you for staying with us and taking the time to provide feedback. Our property is a value hotel at a great location in Condado, very close to luxury hotels like the Vanderbilt and La Concha. These hotels usually run $200 to $300 dollars more a night depending on the season. The room conditions which you mention are unacceptable, and not the norm at our property. I will personally look into these in order to correct them ASAP. I wish we could have spoken during the stay, as I am sure it would have been turned into a positive one. Please let me know if I can be of assistance. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Did not like it"

2
sweatystinkfest, Ketchum, Idaho 06/01/2018

Loud guest can ruin a hotel stay. Nothing like hearing a door slam at 2am while in a deep sleep. Most hotels in san suan are very bad unless u pay 300 plus for the room per night. I will not stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. I am sure that if you give us another, we will change your opinion about our property. Please let me know if I can be of assistance. I can be reached at hneumann@condadopalm.com or 787-648-8834. Henry Neumann General Manager

"Tired rooms and poor breakfast"

2
266edwardo, London, United Kingdom 06/01/2018

Good reception staff but very inconsiderate breakfast staff and very poor breakfast selection, lay out also inadequate.Breakfast staff already clearing up food despite the long queues. Only one toaster for example so long queues but this didn't prevent the staff from clearing away the little amount of food available.Rooms were ok but bathrooms were tired. Hallway had a horrible smell. Not worth the money paid.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Edward, I truly appreciate the feedback. I will personally discuss your review with our kitchen staff. Thank you for staying with us. Henry Neumann General Manager

"Good location."

4
john g, Staten Island, New York 03/01/2018

The hotel is in perfect location. One block from beach. 2 blocks in either direction is a casino. Great restaurant connected to hotel any many other fine restaurants close by. Had one bedroom suite with pull out bed, Ample room, hot water always in shower. Pool area small. Several jets not working in hot tub and seating was higher than used to. Breakfast can get very crowded and basic muffins, bagels and cereal. Would chose again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi John, Thank you for the visit and review. During the last month since San Juan regained power, leisure demand has increased drastically above 2017 levels. As you mention, restuarants and shops are open. We will check the hot tub right away. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager

"A lot of room for improvement."

2
louish2018, Boston, Massachusetts 02/01/2018

My experience at Best Western was far from perfect. Didn't receive room service. Breakfast didn't include any real options of protein, and the room's carpet was not very nice (a bit old for this time)

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Sr. Huertas, Thank you for staying with us and taking the time to provide feedback. We truly appreciate your input as our goal is always 100% guest satisfaction. I wish we could have spoken during your stay, I am sure we could have made it a great one. If I can be of assistance, please feel free to contact me directly at hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"An affordable gem in Condado, Puerto Rico "

5
parenchyma, San Juan, Puerto Rico 01/01/2018

We had a phenomenal stay at this hotel. The hotel staff is friendly, efficient and willing to help 24/7. Hotel location is perfect, having the beach, restaurants, even vegan food, within walking distance. The hotel has a very nice pool and Jacuzzi. The rooms are clean with great new bathrooms. The lobby was recently very tastefully redecorated, and the hotek offers free Wi-Fi. We will definitely stay here again!

"Awesome hotel! Great location with an excellent staff! "

5
stcroixbulldog, St. Croix USVI 30/12/2017

We stayed for an extended period at this hotel after Hurricane María hit the beautiful island of Puerto Rico. The staff was incredibly friendly and treated us like family! Even while running on generator power for a few weeks, the staff did everything to make all the guests feel comfortable. The manager has really created a strong team with a very friendly guest-focused vibe! The hotel has a great location, with several awesome restaurants within walking distance, and the beach is just across the street. I loved the pool and HUGE hot tub! If you are looking for a great hotel in the heart of The Condado, this is the place!

"Great Experience"

5
wandaiv2017, San Juan, Puerto Rico 27/12/2017

I'll stay at this hotel again. Excellent customer service! Great location! Comfortable and clean bedrooms. Nice breakfast and spacious dinning room. Also, Nestle cookie store is great at the lobby for night's cravings.

"Good basic hotel in Condado area"

4
User 27/12/2017

Very good basic hotel in Condado neighborhood of San Juan. 1 easy block to the beach, good nearby restaurant options, and tourist shops available. About $20 taxi ride to Old San Juan and reachable within 15 minutes.

"Good location and clean rooms"

4
ContentoEddie, Portland, Oregon 26/12/2017

The people at front desk are very friendly and super quick, we got our room keys in 5 minutes. The room is clean and a good size. The hotel is located only one block away from the beach. They give us beach towels when we go for a swim. I think it's a little bit pricey, we paid around $250 US per night via Expedia (booked in October of 2017).

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Eddie, Thank you for staying with us and taking the time to provide feedback. Thank you for recognizing the service provided by our Front Desk and Housekeeping Team Members. As you mention, we are located a block away from the beach on Ashford Avenue walking distance from shops, restaurants and nightlife. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"I feel like at home"

5
30luisz, Miami, Florida 25/12/2017

Best value option in San Juan. The location and service for all personnel at the hotel is awesome! There are many options in San Juan, but this hotel is the best choice for business and leisure that you will find at this rate!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Luis, We are delighted that you had an awesome time at our hotel. We aim to provide great value and excellent service at the best location. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"GREAT,even on GENERATORS!"

5
User 25/12/2017

EXCELLENT,clean,Nice,great location,BEST of the best and reasonable~close to resturants,available shopping,friendly staff. Second stay here before a cruise,recommend. Great bed,comfortable,SUPER CLEAN!~

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Heather, Thank you for staying with us and providing such a wonderful review. We are very happy to report that most of San Juan has power now. Leisure guests have begun to flock down from the cold north. We expect a very busy winter season. It's great to hear from repeat guests. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great place to stay in San Juan"

5
DONNA Y, NEW CUMBERLAND 18/12/2017

Room was clean, cozy, and had a comfortable bed. The staff was courteous and helpful. The location was great. It was convenient to both Walgreens and CVS both across the street from the hotel. Hotel was in a safe locations with good restaurants and shops within walking distance. Will "definitely" stay here again when in San Juan.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Donna!! It was great having you on property with us. Our staff takes a lot of pride in making every stay perfect, providing cleaning facilities and excellent service at a great location. We look forward to your next visit!! For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great place to stay in San Juan"

5
DONNA Y, NEW CUMBERLAND 18/12/2017

Hotel was clean, staff was courteous, great location, nice clean and cozy room with comfortable beds, great location, safe location, and restaurants, bus, and shops within walking distance. They also opened up their brand new registration desk while we were on our visit. It will be really nice when totally complete. Will definitely stay here when in San Juan.

"Older property in a great location"

4
lynclarke, Saint Louis, Missouri 17/12/2017

My husband and I stayed here for three nights prior to a cruise. We were in the North tower, room 1611, a king suite. There were many things we really liked about this property. First of all, one had to swipe one's room card in the elevator to gain access to the floors. That is a great safety feature in our estimation. The king suite was very large. The main room had a sofa with two chairs, a table with four chairs, a desk, cocktail table, wall mounted TV, and patio door to the balcony. The balcony ran the width of the main room with a table and two chairs. One could look to the right off the balcony and see the ocean, one long block away or left to view the nearby apartment buildings and the Buenos Ayers restaurant which we loved. (I will review it separately). The bedroom is separate but it does not have a door one can shut. The bed was very comfortable and there was a wall mounted TV. We found the night to be very quiet but I do travel with a sound machine. The kitchen had a standard size refrigerator, a small microwave, a coffee maker, and a few dishes. The bathroom had a large sink counter and a separate room for the toilet and tub. The wifi within the hotel was spectacular. If it rained, sometimes the TV reception was affected. There is a laundry room in the basement of the south tower. A washing machine load cost $2.00 and the dryer 25 cents for 10 or 15 minutes. This is a must for our travel requirements. The sign said there was a exercise area which we did not use and a small pool and hot tub we saw but did not use. The breakfast was served daily but did not included hot items due to the post Maria issues. There were pastries, bagels, juices, fruit, cereals, coffee, tea etc. No one starved. The Condado location was perfect for us. It is about a 4 mile walk to Old San Juan along sidewalks and most of the time in view of the beach. We liked that. The cab ride from Old San Juan back to the hotel was consistently $15.00. The walk to the nearby beach was one long block. Great! Across the main entrance of the hotel is a Walgreens and across from the side of the building is a CVS. I can not think of one item they did not have. The cab ride from the airport to the hotel is $21.00. The cabs are often vans so 4 people with luggage can fit easily. The restaurant, Ropa Vieja, next to the lobby is a separate business. We ate there two nights. The food, service, and ambience was perfect. I will review it separately. Although the building is old and there are some maintenance issues, we would stay here again.

"Pleasantly Surprised!"

4
User 15/12/2017

Expectations weren't high given the Best Western name but this is a solidly good property. Location, Location, Location. Room and bed very comfortable. Restaurant - Rosa Viejo - great local food. Would recommend to anyone.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Karon, I am glad that you enjoyed the stay at our property, our location and our brand new restaurant Ropa Vieja. Ropa Vieja opens daily for all three meals serving Puerto Rican and Cuban Cuisine in a vibrant atmosphere looking out towards iconic Ashford Avenue. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Absolutely terrible, stay at the marriott"

1
Boyd B, Denver, Colorado 15/12/2017

Do yourself a favor and avoid this hotel. I was told that my laundry would be done by the following afternoon. It still wasn't done 2 days after that so currently my clothes are in Puerto Rico and I don't expect to get them back because every time I call the hotel phone and ask for management, there's no answer when I get forwarded. The windows are paper thin and they do their garbage runs at 4am so I'd plan on getting no sleep if you face the Walgreens. I'm not a high maintenance person but this was terrible enough that I would hope that people don't experience what I did during my stay. Thirteen days, no sleep, lack of management and my laundry is still in Puerto Rico...

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Boyd, Thank you for staying at our property and taking the time to provide feedback. I wish could have spoken during your time with us. We have your laundry, please contact me directly at Hneumann@condadopalm.com or 787-648-8834 to let us know where you would like it sent. Thank you, Henry Neumann General Manager

"Great experience!"

1
Corey F, Troy, New York 14/12/2017

Given the circumstances of the Island I wasn't sure of what to expect! I was shown such a great experience with A+ customer service all around. The efforts the hotel was making were impressive after the last few months they have had and how fully functional everything is. I will definitely be back next year!

"Don't stay here"

1
Deborah A, Montgomery, Texas 14/12/2017

If you enjoy $300+ a night, this is your place! The breakfast selection is horrible, the parking lot is something yet to be desired and rooms are adequate. The location is not the easiest to get on and out of.

"Excellent Service"

5
ericdH6304NI, Toronto, Canada 13/12/2017

The service that the staff provided is second to none. They were incredibly accommodating and hospitable - probably the best hotel staff I have every encountered. Although the room was a little dated, the room was large, clean and everything was in working order.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Eric!! Thank you for staying with us and taking the time to review the property!! I am delighted that you enjoyed the service provided by our Team Members. Our goal is 100% guest satisfaction. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pre cruise stay"

4
P8516MYmichellew, Minneapolis, Minnesota 12/12/2017

This hotel was great to stay at before our cruise. Very clean and friendly staff. Right across the street from a drug store. Beach is very close and beautiful to wake up to. Hot tub is nice, pool is on the smaller side. Food in the resteraunt wa excellent. The hallways had a funny smell on the upper levels. All in all it's get hotel. Lots of space in the rooms.

"Great place to stay before our cruise."

5
jamesrN1850XV, Winston Salem, United States 12/12/2017

The hotel staff was nice especially the general manager. Went above and beyond to help with any issues or needs we may have had. The restaurants inside were great but the free breakfast was less than expected. Puerto Rico definitely has some damage but this was great find in the recovery before our cruise. We stayed 2 days and didn't go far from the hotel. Walgreens is right next door which had everything we could possibly need. Great food around the hotel as well, would recommend or stay there again myself.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos James!! It was a pleasure to be of assistance. Locals and guests love our new restaurants Ropa Vieja and Nestle Toll House Café. Now, most of San Juan has power, meaning that most of the restaurants and tourist attractions have opened. We look forward to your next visit!!For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Pleasant surprise!"

4
hollywoodfl, Hollywood FL 07/12/2017

I only spent one night here but I was pleasantly surprised by the size of the room and the lovely restaurant annexed to it. Breakfast was a bit disappointing but otherwise quite happy. It was just a few blocks from the beach. However the view was obscured by some buildings.

"Great place like home"

5
Steve G, St Pete Beach 05/12/2017

The whole staff always makes me feel like I am coming home!! The rooms are most comfortable they have a great restaurant and bar. I will come back to this hotel every time I am in Puerto Rico. Thanks to Henri, Rosa, Nellie Ann and their whole staff.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Steve, It is always great to have with us. Thank you for taking the time to post a review about your stays with us. You are part of the Condado Palm Family!! Siempre a la orden, Henry Neumann General Manager

"Good for pre-cruise stay"

4
Ian M, London, United Kingdom 03/12/2017

We had booked the hotel several weeks in advance because of the hurricane problems and it was fine for a pre cruise stay. We had problems with our flight, and were delayed by a day arriving - the hotel staff were very good in sorting things out. The area where it is has a number of restaurants and useful shops - as others have said some of the public areas need updating though the bathrooms are new and liook great. We would stay again - hotels can be expensive in Puerto Rivco, even more so with the current problems, it was good value for what we paid.

"Cruise port hotel"

5
Tina8118, San Diego, California 30/11/2017

We stayed at Condado Palm for 2 nights after our cruise. I would say I can't complain about anything. Location is ideal; you can walk to the beach and to good restaurants and just across from CVS and Walgreens. Service is excellent. Bed is comfy.

"Would not stay again"

2
anniew760, New York, United States 27/11/2017

Room was gross and dated. Carpet was wet and the room had an odor. There was dust all over the place including the slats in between the kitchen doors. Glassware was dirty as well. The fan made noise when used. I complained to the front desk and the switched my room out. The new room was cleaner. It smelled fresh and the carpet wasn't wet but the couch still made noise when I sat on it (I weigh 135lbs). The bed is also very hard. The room was very expensive for what was received. The restaurant was the highlight. If I stay in Condado again I would go to another hotel and go to the restaurant as the food and drinks were amazing.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Annie, Thank you for staying with us and taking the time to review the stay. I am glad that you enjoyed our brand new Cuban and Puerto Rican Cuisine Restaurant, Ropa Vieja. I have personally spoken to the housekeeping department and to our team member in charge of your first room. We are pleased that you enjoyed the second room. We have ordered new couches, just waiting for them to arrive. Feel free to reach me directly, if I can be of assistance. Siempre a la orden, Henry Neumann General Manager Hneumann@condadopalm.com 787-648-8834

"Room 509 - tiny cramped room with ocean view"

3
highlandbride, Los Angeles, California 13/11/2017

Stayed here one night prior to departing on a cruise. Due to hurricane destruction, the entire hotel was running on generator power for electricity, AC, WiFi, etc. so supposed we should consider ourselves lucky to have found a room at all. Room was tiny/cramped with a path around the bed to the bathroom and the door. Two people with luggage is very cozy. One suitcase went on top of desk, and one on floor since there is no other space to put them. Hotel is older and shopworn, with that Caribbean smell of mold. Positives: staff tried hard to please, a good/varied buffet breakfast is included, room had mini fridge and microwave oven. located downtown a few blocks from a beach area. Negatives: hotel is older, and has no curb appeal at all. Hotel is full of emergency workers so the staff is run off their feet trying to keep up. Pool is very small. Would I stay here again - not willingly, but due to emergency situation going on in San Juan and across the island, it will do.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to wirte a review. We are glad that you enjoyed our location and in room amenities. I will personally discuss your review with our staffas our goal is always 100% guest satisfaction. For our best rates, please contact me directly st Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Night before cruise"

5
User 12/11/2017

After our first two reservations were cancelled we were lucky to be able to land a room at the Best Western Condado. There are still hotel's in the area that do not have full electricity but this hotel does. The price was more than others but we were happy to have all amenities available to us. Also, do yourself a favor and have dinner at Ropa Vieja, located right on the property.

"Hard times for San Juan"

5
harveyrogalsky, Victoria, Canada 11/11/2017

Although San Juan was have a hard time we found the Best Western Plus Condado Palm Inn & Suites up to the task. They have a large generator which runs the AC and has great Internet service. Will be staying here again after our cruise for three nights. Great Place in San Juan and centrally located.

"Great location and attentive staff"

5
65eduardo, New York City, New York 09/11/2017

I stayed recently at the Condado Palm in San Juan and was pleasantly surprised. I've stayed in Best Westerns before but this one had more of a modern and upscale feel than I attribute to that brand. The location was in the middle of Condado and the staff were accesible and helpful. They also spok english which is not a given in Puerto Rico. Highly recommend it!

"My home after Maria!"

5
TRUTHANDONLYBUT, San Juan, Puerto Rico 08/11/2017

I was one of the lucky ones that could stay at the CONDADO PALM BEST WESTERN PLUS just after Hurricane Maria hit the island. The CONDADO PALM was one of the few hotels in San Juan working full time and without interruptions during the blackout weeks... we had 24/7 electricity, air condition, hot running water, internet, daily hot breakfast, pool, gym, business center, in room mini fridge and microwave! Modern rooms and nice bed. Plus they have a full restaurant onsite and a Nestle Toll House, and just across the street a Walgreens and CVS! And the staff is so friendly they made you feel at home. This is the HOTEL to stay!!! Highly recommend it!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. It was a pleasure having you with us. As you mention, The Condado Palm is open for business. We are fully operational. Shops and Restaurants in San Juan have begun to open, as the city is regaining power. We have been receiving a lot of leisure guests, more than the previous year. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good Stay"

4
67avidtraveler, Montreal, Canada 02/11/2017

Stayed at the Best Western Plus Condado Palms when our initial reservation at the Marriott Stellaris was cancelled last minute and our back up hotel Wind Chimes Boutique Hotel offered no amenities advertised on their website. Condado Palms Hotel is clean and fully operational working off of generators as the electricity has not been restored on the island since Hurricane Maria. Front desk clerks were polite and always helpful. Room was clean, air conditioning worked well, WIFI was strong, king bed was comfortable, bathroom looked to be recently renovated and I would rate the shower as the best shower of all hotels I have ever stayed at – amazing water pressure. Breakfast was also included. Hotel is located one block from the beach, has a CVS and Walgreens on opposite sides of the street and a Starbucks around the corner – what more could you need. Cost of an UBER from the hotel to the Airport was $9.00.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are glad that we were able to accommodate your stay. As you mention, our property is fully operational. All of our amenities and both our restaurants, Ropa Vieja and Nestle Toll House Cafe, are open. We look forward to accommodating other travelers that have been displaced. For our avaialability you can contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Home during Hurricane Maria "

5
User 23/10/2017

This hotel was our home during the devastating forces of Hurricane Maria. The hotel staff, led by Mr. Henry Neumann, General Manager provided the guests with superb services with compassion, understanding and professional coolness under the most difficult circumstances. Their primary objective was to ensure the guests were safe during the hurricane and to provide the highest level of contiuing services after the hurricsne. Power and water services were always available and hot breakfast were available the next morning after the hurricane and every day during our 18 day stay. This is the best hotel to stay at for its value, services and the courtesies extended by Mr. Neumann and his hotel staff. Mr. R. Leung & Family

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Rudy, It was a pleasure getting to meet you and having you stay with us during the storm. During an event like Hurricane Maria, our priority is to protect our guests and team members. Thankfully nobody was injuried and damage to the property was minimal. The property was been operating at full force. Ropa Vieja, our Puerto Rican and Cuban Cuisine Restaurant, and Nestle Toll House Cafe are fully operational. We appreciate your visit and feedback. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Greatfull for Great Service Under Difficult Circumstances"

4
986enriquef, Puerto Rico 23/10/2017

I want to recognize ALL of the employees at the property, who under the direst of circumstances, putting personal as well as family hardship aside, showed up to work and withstood a difficult environment operating with generator power for an extended period of time and helping guests that were going thru a traumatic experience as the aftermath of the most destructive hurricane to hit the Island of Puerto Rico. They all are deserving of recognition. You should be proud of the team you have there and it would be a missed opportunity not to recognize a team that stood ground and represented the brand when so many others could not even operate.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Enrique, Thank you for recognizing the service provided by our Team Members. We are thankful to be operating at full capacity. We hope to see you soon under different circumstances. Siempre a la orden, Henry Neumann General Manager

"Ok"

3
sunny871, Harrisonburg, Virginia 03/10/2017

The hotel was ok. We loved the security you have to use your key room in the elevator and to go in the hotel after dark. The breakfast was reasonable. We also love the location. However; a little disappointed with the paid parking we ended paying more than we expected.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Sunny, Thank you for staying with us and taking the time to provide feedback. Our hotel is located in the heart of Condado, in the middle of Puerto Rico's main tourist district. The parking fee is posted on all our distribution channels and is inline with all the other hotels in our area. The hotel is fully operational after Hurricane Maria. All of our amentities and restaurants, Ropa Vieja and Nestle Toll House Cafe, are open. Thank you, Henry Neumann General Manager Hneumann@condadopalm.com

"Great place to stay!! "

5
Tgrillo725, Hopewell Junction, New York 02/10/2017

Really liked this hotel!! Prime location on main strip in Condado area in San Juan. Lobby was clean, fresh smelling and pleasant. The rooms were just like suites. We had a kitchen, dining table, living room, nice size bathroom and bedroom was separate. We also had a full balcony with a view of the ocean since hotel is only a block away. Rooms were clean and updated. Bed and couch were very comfortable. Hotel staff was nice and accommodating. We checked in early and asked for late checkout bc we had a late flight and they allowed us to stay an extra 2 hours free of charge. A hot buffet was included also and food was pretty good. The only thing I didn't agree with was having to pay a daily parking fee but with room rates as good as they were, no complaints here. Pool was very small and should be bigger since hotel has two towers. There is a restaurant there and the food and drinks were delicious. I would definitely stay here again and recommend this hotel to friends and family.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are delighted that you enjoyed the stay!! Our staff takes a lot of pride in making every stay perfect. Ropa Vieja, our Puerto Rican and Cuban cuisine restuarant has been a huge hit with locals and guests. Last week, the day right after Hurricane Maria, Nestle Toll House Cafe opened on porperty. Guests have loved thier coffee, ice cream, pastries, and light fare. The hotel is fully operational. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Deceiving from the outside, beautiful on the inside!"

5
Jeanette G, Richmond Hill, United States 01/10/2017

We pulled up to this location and thought, what did we get ourselves into? It was the back of the hotel, and we were so deceived! The hotel was beautiful, the pool a delight. The breakfast buffet was delicious, and the room was so very comfortable. The front desk clerk was very friendly and helpful, giving us directions to our cruise port. It was a great overnight stay.

"Great stay and area!"

4
User 23/09/2017

Great hotel and very friendly and helpful staff. They upgraded us to a suite with ocean view, very nice, thank you! The room and furnitures are a bit old and not that modern, but still very okay. Pool area is quite small, but nice. The hotel has a small fitness room and you can rent bikes for free. The breakfast was fine, but the boiled eggs had too much and there could be more fresh fruit, also there was not much to put on your toastbread (only butter and jam).. The hotel has a beach club where you can get beds, towels(small) and water for free, very nice! Condado is a very nice area and there are many great restaurants near by.

"This hotel ROCKS..."

5
User 23/09/2017

I am on vacation and relocated from another hotel to this one. IM HAPPY I MADE THIS CHOICE.Its clean close to all amenities, & it's in the center of all the action. Hurricane Maria struck PR while we were here Thank God and the staff,we made it thru safely. The manager Henry is just SUPERB! Words fail me,he did such an awsome job he took great care of all the guest.His staff Hiriam,Israel,Alberto Yamil,Jean Paul,Alexandra,Bernardo,Gian boy what an exceptional crew to complete and complement the manager Henry Neumann. We were given snacks and bevrages during the hurricane, dinner access to a phone so we can talk to our families because we had no reception due to the hurricane ,all complimentary.Hotels weren't allowing the guests to rebook and at this hotel was,their priority was to keep us safe and secure. They were on top of everything they were calm cool and collected and maintained the situation under control the ENTIRE time. I am.really happy and satisfied with this hotel ,you should come by and check it out if your in PR it's a small gem in Condado you'll love it. Eileen Hey.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. We are glad that our team and guests made it safely through the storm. The hotel suffered only minor damages and we are currently open working with an electric generator. If I can be of assistance, please let me know. I can be reached at Hneumann@condadopalm.com or 787-648-8834. We hope to see you soon!! Siempre a la orden, Henry Neumann General Manager

"Hurricane Irma Shelter"

5
Bill D, Palmas Del Mar, Puerto Rico 20/09/2017

Let me tell you that we decided to shelter from Hurricane Irma and could not have made a better decision. Henry and the whole team made the experience amazing. They were calm and kept everything in order. They served sandwiches for lunch, passed out flash lights and served delicious ropa vieja for dinner. If we are ever stuck in Puerto Rico for a hurricane, we will call on Henry and his staff!

"Very good hotel in the Condado area"

4
joseoN5338VR, Aguadilla, Puerto Rico 18/09/2017

Very clean, convenient location, extremely helpful staff. Right in the Condado area; Very nice breakfast included. Services are very good throughout. Parking in the back with hotel access directly from the lot. Close to Old San Juan area.

"Hurricane Irma"

5
User 17/09/2017

What can I say? Wow wow wow... My fiancé and I stayed at the Best Western Condado Palms for 8 days and 7 nights due to the upcoming hurricane watch the first week of September. My property suffered damages and was the reason for me to extended my initial 3 night stay. Not only was that the main reason for us to extend our stay but the hospitality, the attention 24/7 provided, the professionalism and caring staff was definitely the reason for us not wanting to leave the hotel. I always seek customer service satisfaction and at the condado palms my expectations were always exceeded. Mr Henry Neumann, Alexandra and Kenidia we cannot find the words to thank you enough for always being so patient and attentive. Our room "1609" was perfect and made our stay even more pleasant, including a breath taking view and lots of space. Breakfast is served daily and it is great. Also, Ropa Vieja is an onsite restaurant as well as Nestle Toll House which will be opening soon. I could keep writing but would never finish; bottom line, this hotel is perfect located, employees are the best and the General Manager is very attentive with his guests. See you soon, Leilani C. and Jose Lopez

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Leilani and Jose, Thank you for staying with us. It was a pleasure to be of assistance during the storm. We are glad you enjoyed the service provided by our staff and our new restaurants. Nestle Toll House Cafe is due to open this week!! We hope to see you again in the near future. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann

"Great Hotel!"

4
Beth M, Dallas, Texas 13/09/2017

Had to stay in San Juan a few extra days due to the hurricane. I was happy to get such a great AAA rate with the Best Western. There is a big parking lot however, we were able to find free parking on the street. The hotel is in a great location and very close to the beach. They do provide chairs, towels and bottle water on the beach. You have to walk about a block down to their specified spot. They charge $10 per day for an umbrella, the rest is free of charge. Be prepared that they do remove the chairs promptly at 5PM. The room was very clean and relatively quite. The pool area is open 24 hours a day. Breakfast is served every morning and the staff is always happy to help you. Great location and stay!

"Hurricane Irma"

5
tanyas483, New York City, New York 12/09/2017

I was able to tell my family, I was safe and this was because the Staff at Best Western was prepared to keep us safe. I absolutely loved the Staff, they were all kind, patient, and proactive. I would like you guys to put more work into the amenities, such as the pool area.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tanya, It was a pleasure to have you with us during the storm. The safety of our guests and our team is always a priority. Thankfully nobody was injured and the property did not suffer any damages. Everything is back to normal. We look forward to seeing you again. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"good location"

4
W2907GOkarend, Schenectady, United States 12/09/2017

We were stranded in San Juan due to hurricane and flights canceled. Stayed here. Very service oriented. Power went out for half a day but they got it back. Good location, Starbucks around the corner and several places to eat, beach nearby. Very clean. Breakfast could be better but overall ok. Staff very helpful.

"Hated to leave this place!"

5
Ivana K, Surrey, Canada 09/09/2017

I love this hotel and staff there! Swimming pool and jacuzzi working 24h. Breakfast was ok. Beach is across the street. Room is decent size and clean, bed comfortable, tea and coffee in the room and lobby all the time. Beach and room towels available and free. Uber from hotel to old town is less than 10$ or if you want to walk, promenades are wonderful and you will need 45 minutes. Hotel is surrounded with great restaurants, and just across the hotel there are two 24 hours open stores. Great value for the money. And about staff, amazing. So friendly and helpful. We had like a really late flight so they gave us a late check out and after they let us to stay at hotel and use all the facilities for free. Thank you guys, thank you Best Western!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Ivana, We are delighted that you enjoyed the stay with us. We look forward to your next visit!! Puerto Rico is back to normal after hurricane Irma. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Location is Great!"

4
Di_Bozich, Ontario, Canada 07/09/2017

Beautiful hotel. Close to ocean. Lots of amenities. Excellent continental breakfast over looking the pool patio area. Shopping/Drug store right across the street, very handy to have. Restaurants very close by. I have stayed their once before. Safe area.

"Okay "

3
JUDY J, New York City, New York 06/09/2017

It's a nice hotel great area very safe but the only complaint I have is the cleanliness of the rooms those people cleaning have no clue how to clean they left other people's hair in my room the floor in the bathroom wasn't clean enough . The sheets were not changed daily I had to physically pull the sheets off and dump them on the floor in the bathroom I was feeling icky sleeping in sweaty sheets I stayed 7 nights . Thought I like the hotel and areas as I mentioned those were deal breaker for me for my next trip .the pool was super small for such. Big hotel . They are cheap with the amenities I did like the shower and the updated bathroom . The front desk staff are okay too small glitch I asked for some info and I was stalking the concierge they kept telling me call back I guess i called Too many times they made the phones go to voicemail which I thought was very rude . I will not stay there again but it's and okay hotel .they do have a washer and dryer for your convenience it's was a plus for me I came back with cleaned clothes 24 hour Walgreens across the street and I used Uber the whole time taxis are too expensive . Everything is convenient in condado .

"Plenty like home"

5
User 06/09/2017

I've been there on work purposes. I'm from the south and I got a job when the training was on the metro area so the company pays our stay on an hotel of the area. Definitely the company selected the BEST HOTEL. I've never been in a place where I feel like home. The service, the attention from the staff, all the request from me were accepted. And they also have on the lobby Ropa Vieja Bar and Grill Restaurant where the food is amazing! The Bar and the guys... excellent. (Ask for Héctor at the bar... the BEST mixologist EVER)

"Good spot for families"

4
Colette O, West Hartford, Connecticut 03/09/2017

I traveled to this hotel as a single mom with a 9 and 14 yr old (girls). The location is good. I could see the ocean from my balcony. It was a short block or 5 minute walk. Close enough that you could easily go back/forth to the hotel over the course of the day. The pool is a little small but adequate particularly given proximity to the beach. Hot breakfast is a plus for families. Its the typical: eggs, sausage, toast, cereal, some fresh fruit, oatmeal, pancakes. A CVS and Walgreens are directly across the street allowing for easy purchases. The hotel is on a bus line so for $.75 you can travel to Old San Juan or the Conference Center rather than spend $15 on cab fair. The buses were clean and easy to maneuver. Staff at hotel were friendly, accessible and responsive. We had a broken remote and problems with the shower that were promptly addressed. The restaurant at the hotel had very good Puerto Rican and Cuban food. Entrees were around $16 and up but quite good. There are some other more modest restaurants within a 5 minute walk. There was a good restaurant beginning with "O" just around the corner that had very good Puerto Rican food at a little lower cost. Also some tourist shops although depending on what you are looking for you may need to go to Old San Juan or mall. Over all a good value and positive experience. I would bring my family there again in a heart beat.

"Never try"

1
aslisen79, Izmir, Turkey 01/09/2017

The hotel is old , you feel a damp smell In the rooms. And it is too noisy. The pool outside is full day and night and you hear all noise in the room. The breakfast is just same as what you have in .. Inn hotels in the states.. the location is ok very closed yo markets

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for your feedback. We truly appreciate it. I will perosnally discuss it at our next staff meeting. Please let me know if I can be of assistance. I can be reached directly at 787-648-8834 or hneumann@condadopalm.com. Thank you, Henry Neumann General Manager

"Great stay"

4
kevinlO1644MQ, New York City, New York 31/08/2017

Hotel was definitely worth the stay. Extremely satisfied with the price during the week and location near both the beach 1 street block and old San Juan 10 minute drive. Hot buffet style breakfast with quality food each morning and Parkin lot avaliable.

"Great place to stay"

5
johnsG1846KP, Christiansted, U.S. Virgin Islands 29/08/2017

Been here 4 times now and god experience each time. Lots of good places to eat close by. Very helpful, friendly and professional staff. The place is always very clean. The attached restaurant, Ropa Vieja, is amazing! Also has great staff! Definite recommend!

"Budget hotel"

3
mayorysyumyum, College Point, New York 28/08/2017

This hotel is for guests that are on a budget. There are plenty of other hotels that are much nicer in the area. This hotel reminds me of hotels that are used for quick stays. The elevator is very slow and the hallways and rooms are a little dated. The pool is very tiny. The pictures make the hotel and rooms look very nice but it really isn't. I have stayed in Best Westerns before and this is not what I expected. We had an issue with our room and I refused to stay here and the manager was very understanding and allowed us to cancel the reservation so we could stay at another hotel for the same price. The staff was helpful but because of the situation of our room it didn't matter if they were rolling out the red carpet for us. If you are a young adult and just looking for a place to sleep and hang out in town this is for you, But if you are looking for comfort a little more upscale do not book here.

"Nice Hotel, Nice Staff"

5
tylerf612, New York City, New York 27/08/2017

Loved loved loved this hotel. Staff was very nice and welcoming. The room was clean and we had a high floor with the ocean view. Balcony was large! You can see the water from your room perfectly. Would stay here plenty of times. I didn't want to leave at all lol. They offer bikes and umbrellas. The jacuzzi was amazing & switched colors. Hotel was nice overall. Only con was the pool is a bit small but wasn't over packed. Best option instead of paying an arm and leg for the other hotels.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
HI Tyler, Thank you for staying with us!! We are delighted that you enjoyed the brand new jacuzzi as well as the complimentary bike program. Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisine Restaurant, recently opened on property it and has been getting excellent reviews from guests, locals and the press. Nestle Toll House Cafe will open at the hotel next month, giving our guests a second food and beverage option. We look forward to your next visit!! For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Comfortable and well located hotel in Vondado"

4
mxt206, Appleton 26/08/2017

Comfortable, spacious room. Free wifi and safe. The A/C is a bit noisy. Free breakfast (although the quality of the limited buffet was a little uneven) and there is a $15 daily parking fee. Great location in Condado. Free lounge chairs and towels at nearby beach (located by Océano restaurant) with extra charge for umbrellas ($10). The hotel also has a small pool with lounge chairs. Lots of interesting restaurants nearby. A short drive from Old San Juan. Easy access to route PR 26 to go to airport, beaches, El Yunque and other sites.

"No A/C"

1
User 24/08/2017

Really bad experience today. Was given a room with no working a/c with managment knowing about this and not telling us from the start. Was only told that it was an issue in the entire property. Front desk clerk told us to open our balcony sliding doors that he wanted to help but there was only so much he could do. Needles to say we left at 9pm. Not satisfied at all with the customer service and poor guest recovery skills.

"Hotel in the Center of Tourist Area"

4
Trudy F, New Jersey 23/08/2017

I traveled with my husband and six year old daughter. This hotel is in the center of Condado, which has a lot of other hotels, restaurants, grocery stores, bars, pharmacies, banks, hospital, clothing stores, and other local businesses. The beach is just a block down the street. A few steps, and you are there. The hotel provides beach chairs, towels, and bottle waters for their guests using the beach. However, there is a $10 charge for the umbrella. The hot breakfast buffet is included in the rates. They serve scrambled or boiled eggs, ham, sausages, hash browns, etc. They have a variety of choices. It was great. No complains. Taxis are always in front of the hotel to take you wherever you want to go. We took the taxi to Old San Juan on a Sunday, and paid $15. However, I learned that the bus goes there for 25 cents. So on Monday morning, we went to the bus stop in front of the CVS Pharmacy, and took the bus to Old San Juan. We went back to the same place at the terminal where the bus dropped us off, and took it back to Condado. The room is clean, and has a microwave, a fridge, and a safe. The safe is free to use. The bathroom is clean, but is a bit small. I had an issue with the toilet not flushing, and called housekeeping. The maintenance guy came promptly, and took care of the problem. They also keep your bags if you need to check in or out, and come back to the hotel. There is a restaurant at the hotel, but we were mostly out, and didn't get to try the food there. Overall, our stay was great.

"Best Western Review"

4
rashinnag, Boston, United States 23/08/2017

The nice room was nice and cozy. Happy that Walgreen's and CVS was literally across the street. The beach was a 3 minute walk. All the food places was a 5 minute walk from the hotel. Would definitely stay at this hotel again.

"Awesome hotel! Will be back!!"

5
Michelle028, toronto 20/08/2017

I stayed one night at this hotel for a pre cruise stay. It was great. Loved the bath and body works products in the room. Great city view and hotel staff provided excellent customer service. I contacted the manager directly a few months before and got a great rate. The hotel is located in a tourist area with lots of other hotels, stores and restaurants within close walking distance. There is a bus stop across the street which you can take to see Old San Juan. I definitely will stay at this hotel again. My only regret is that i couldn't meet Henry the manager and thank him personally for a wonderful stay!!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Michelle, Thank you for staying with us and taking the time to provide feedback. It was a pleasure to be of assistance. We are glad that you enjoyed the service provided by our staff and the location of our property. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location"

3
Olablu C, Culebra 18/08/2017

We have stayed here twice and will probably stay again because of it's location; in the heart of Condado. We would not choose this hotel for our vacation, but it's fine for our business trips. Here are, in our experience, the hotels pros and cons. The pros: mini fridge, microwave, ample balcony with a table and 2 chairs, ample closet and drawer space, very good water pressure, hot water, very good black out curtains, nearby parking (extra fee), free breakfast (very good assortment of yummy things), hairdryer, iron and ironing board, steps from the sea, casino, stores, bars and restaurants. The cons: very old looking hallways and rooms, old and stained wall to wall carpeting in the hallways and rooms, tattered sheets and old pillows, rooms and hallways in dire need of a paint job to freshen the look. If you are not planning on spending much time in the room, this is a good choice.

"Great for Student Group Travel"

5
Jody C, Puerto Plata, Dominican Republic 17/08/2017

My company has used this hotel many times for student group travel and we keep coming back. I highly recommend them to you. The location is perfect as well, having the beach, Walgreens, CVS, tons of restaurants, banks, a hospital, parks, etc. just a few steps away. Staff is awesome to work with.

"Very nice"

4
Lorena E, Valley Stream, New York 17/08/2017

The staff were really nice and helpful and the room was clean. I will come back here in my next trip. The only think we didn't like is you have to pay for parking. Should be included because the room price is not cheap.

"Wonderful stay at Best Western Hotel in Puerto Rico"

5
S7536WWthomash, Long Beach, United States 17/08/2017

Wonderful stay San Juan Puerto Rico for my entire family. This Hotel is located in and near the water at Condado Beach in San Juan. It is near many really nice restaurants, with many varieties of American and ethnic foods. This was my third vacation trip to Puerto Rico. I booked two rooms so that my wife and I had the king size bed which was really a large room. The second room was for our kids which had two queen size beds. We all had a nice vacation, and we were so happy that we could really enjoy the pool and jacuzzi at the Hotel, which we used every day!

"budget option"

3
G5833XCalexandrap, Miami, United States 15/08/2017

it's a budget option, and the resort fees and taxes ended up being like 30% extra so heads up it's not as cheap as it might seem on booking or any of those sites. also, not beachside though it may seem.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to provide feedback. As you mention, our property is centrally located a block away from the beach just steps from restaurants, shops and nightlife. We have a beach attendant that provides all of our guest with chairs, towels and bottled water. Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisine restaurant, just opened on property. It has been getting great reviews from the guests, locals and the press. Our taxes and tariffs are comprabale to other hotels on the island and are advertised on all our distribution channels. If you have any questions about these or for our lowest rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Big rooms great service good price"

4
brenda m, Carolina, Puerto Rico 12/08/2017

I have stayed before great service and big clean rooms .Pool is too small.A big group was staying making pool too crowded .The problem was solved by giving a time range to stay in the pool to the group .

"Vacation layover"

5
Michelle W, Lawrenceville, Illinois 09/08/2017

We stayed here following our cruise. This hotel is only minutes away from Old San Juan and minutes from the airport. It is about a 2 minute walk to the beach which you can see from your room and also the front door of the hotel. They have a nice breakfast in the mornings. We ate at their new restaurant for dinner. The food was good. The fish tacos are great. Large portions of food. The bathroom is really nice. There are tons of shops and restaurants within a few minutes of walking. Across the street on 2 sides of hotel is a Walgreens and a CVS. the pool area is really nice. Very comfortable stay. We felt safe here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Michelle!! Thank you for the stay and the excellent review!! As you mention, we are centrally located just a block from the beach and steps from restaurants, nightlife and shops. Ropa Vieja, our new Puerto Rican and Cuban Cuisine Restaurant has gotten raving reviews from locals and tourists. Nestle Toll House Cafe is scheduled to open on property this month. It will be a great alternative for light fare, great coffee and wonderful pastires. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Vacation stay"

5
John A, San Juan, Puerto Rico 07/08/2017

Awesome, clean, organized, location is key. Need a more of a variety for breakfast. Pool area well kept. Definitely recommend to friends and family. Parking was accessible, just a great experience overall.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi John!! We are delighted that you enjoyed the stay!! Our pool was recently renovated, glad you liked it. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Gem"

5
Thay H, Paris, France 07/08/2017

One of the best value for money Staff are smily and very welcoming (especially the hostess with the Afro, thumbs up). Amazingly surprised with the quality of the room: spacious, comfy and wide bed, separate dressing, minibar, great bathroom and we just have a regular room. Gym: small but very you got weights and the machine: all you need to do back and chest and arms :) breakfast: wow. bread, croissant, eggs, sausage, potatoes, porridge, juice, coffee, milk and corn flakes. what else? laundry machine in the basement, and walgreens/CVS just across the street. Great establishment for sure.

"STAY OPEN MINDED"

3
Tammy W, Tampa, Florida 06/08/2017

I rate this hotel a D-. The hotel is old , the pool area is very very small,. Not once did I see anyone go out and clean the pool. The cleaning little girls had to be told to clean my room. I left my hotel room at 8:00 in the morning and came back at 3 PM and my room was not clean on three occasions and after asking them to clean my room, they made the bed without changing the linen. The continental breakfast was very low grade and my family room was bigger than their lobby.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Tammy, Thank you for staying with us. Our goal is for every guest to leave the property 100 percent satisfied with thier stay. I will personally share your review with our staff. I thnak you for your feedback, it is greatly appreciated. Siempre a la orden, Henry Neumann General Manager

"Great Hotel- Lots to do, real close"

5
User 03/08/2017

Steps from the beach, great, clean rooms (older, but very clean) . Staff were great and the place was quiet with all the pre-cruise shopping you need just across the street. Food and drinks all in safe walking distance! Bonus: their house soaps and lotion are the BB&B eucalyptus, stress relief stuff!

"Girls Trip Enjoyed"

4
User 03/08/2017

The hotel staff is friendly and patient. We only had one "eh" experience with a staff member, but it was late and everyone was tired, including the staff member no doubt, and we chose to let it go. The hotel is a little old and the room was small for a suite and the carpet is terrible, but the view is amazing and the sheets were white and clean. The chair legs were broken in the suite but we forgot to report it on the way out. The pool is a little small and shallow but it does the job and the hot tub was terrific. The location of the hotel is ideal and within walking distance of great restaurants and shops, and a Walgreens and CVS literally across the street. We really enjoyed ourselves.

"A gem for your bucks"

5
W8336ZCcynthiag, North Bergen, New Jersey 01/08/2017

Small hotel that offers comfort, cleanliness, easy access to beach and a full and delicious breakfast - all at an affordable price! This hotel is good for couples and families as well. The location is amazing - near restaurants, gift shops, lounges and close to many historical attractions.

"Every year"

5
Edgardo R, Casper, Wyoming 30/07/2017

For 3 consecutive years now, me and my wife have stayed at this hotel and the experience have always been a pleasant one. From the check in process to the check out, the staff and management go above and beyond to make us feel welcome and at home. Huge kudos to Henry Neuman and his staff at this property!!!! We will be back next year again for sure!!! Thank you Henry!! Ed Rodriguez & Sandra Melendez Casper, WY

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Ed, Thank you for the wonderful review!! It is always a pleasure to have you on property. We look forward to your visit next year. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great location "

5
User 29/07/2017

This hotel has a great location @ Ashfors Ave where there are a lot of restaurants and casinos. There is a beach 1 block away with beautiful sand but it is not recommended for children since it has very strong currents. The pool is ok. And there is a Walgreens and a CVS right across the street which is really convenient

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
We are glad that you enjoyed the location. As you mention, the beach is only a block away. We feature an attendant at the beach that you proivde you with complimentary towels, chairs and bottled water. Did you get to try our new Cuban & Puerto Rican Cuisine restaurant Ropa Vieja? It has been getting great reviews!! We are also very excited with the upcoming opening of Nestle Toll House Cafe on property. We look forward to your next trip. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Very clean and modern hotel "

5
User 27/07/2017

Very happy with my stay here. Worth the money and in a busy area. Clean room. Was able to get a room on the 11th with a nice city view. Highly recommended. Restaraunts and bars all around. Parking is extra though.

"Excellent!!"

5
Antrax3, San Juan, Puerto Rico 26/07/2017

Talk about a great hotel for an awesome price! We check in and got an upgrade to a suite. It was a small apartment, really! Kitchen, dining area, foyer, living room with queen aided sofa bed and separate area with a king bed. Some things are a bit dated but aren't a problem. Only problem was that the a.c. wasn't working properly. Gil (at least that's what I think his name is) from engineering came twice. When he saw it wasn't up to par he went to the front desk and asked that we be moved to the south tower (to the room type we originally selected). It was late and our kids were tired but he stayed and helped us move. THAT, is customer service at it's best!!! We moved to a double queen room and it was lovely. Recently renovated. Spacious, clean and the a.c. could please an Eskimo! Microwave and mini fridge. Perfect. The breakfast the hotel includes is excellent too!!! A free buffet that has something for everyone!!! It's available until a bit too early for some folks but if you can make it's worth it. The pool area need better supervision though. It's small and people get stupid and rowdy. Crystal containers are prohibited but people still brought them into the water where small children were playing. Late parties are also apparently allowed and the noise can be heard from any room. All in all, well certainly be back!!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to write a review. Gil is one of our newest Team Members, he has been doing an excellent job. Thank you for recognizing his service. Your review does show some areas of opportunity, we will definitely work with those. Our goal is to make every stay perfect. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great customer service"

5
User 25/07/2017

I didn't stay at the BW Condado, as our flights were delayed and the night we were supposed to stay there, we were delayed in Tampa, FL. I emailed the hotel to let them know what happened (and according to website, no refunds within 24 hours of cancellation), however, Mr. Neumann refunded our hotel fees anyway! Fantastic customer service and would recommend them for that reason!

"Great location, basic services, very helpful staff"

3
User 25/07/2017

Located in a great place suited for tourists. The hotel is one block away from the beach. I enjoyed the ocean view from the North Tower. Pharmacies, grocery stores, restaurants and bars are close enough for anyone to walk. The hotel staff was very friendly and helpful by providing good tips and recommendations on the places to visit.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jose, Thank you for staying with us. I am glad that you enjoyed the location and service provided by our staff. Our goal is always to provide 5 star experiences. Would to know more about your time with us. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Staff and Clean"

4
georgegK1404BF, West Palm Beach, Florida 24/07/2017

Being the first time I stayed at a hotel in Puerto Rico, it was a pleasant experience. I enjoyed my stay here as well as my family. Conveniently located around restaurants and pharmacies. Only a 10 minute ride from. Clean with a great staff.

"Good stay "

4
Neil D, Amersham, United Kingdom 20/07/2017

I recently stayed for 2 weeks and spent a lot of time in the hotel due to getting appendicitis while on vacation. The front desk is great as staff are friendly and welcoming, if you want to purchase snacks and drinks they sell them there. The rooms are spacious and have voile and blackout screen which keeps the light out. The beds are comfortable however pillows have seen better days. I put a couple of bath towels under mine to give height. The room has a sliding mirrored door for wardrobe and inside is a safe, fridge and microwave. Also provided is coffee and a coffee pod machine. Lighting is sufficient and a clock which connects to your iPod is also available. The bathroom is a good size and there is constant hot water whatever time you go in there. Air con can be fairly noisy and I noticed that walls are not that thick. I had a noisy crowd for a week and you you could hear everything said if voices raised. The balcony is great with a table and 2 chairs. It's good to sit outside and watch what Is going on. I was on the 6th floor and the road in the front is busy and noisy with people and the traffic. Breakfast is provided and you have a lot of choice. It does get busy at times and if you get up there is a risk of losing your seat as people just sit where they can. I ended up taking it to my room a couple of days. There is a business centre with computers and a printer which is very useful. It's also a good area to meet fellow guests. In the basement of the south tower you have 2 washing machines and 3 dryers. Great addition to save weight in luggage. In the area is a Walgreens and cvs and short walk away is Starbucks , pizza restaurants and burger bar. The hotel is not on the beach but that is less than a five minute walk away. For the price everything is there and rooms are clean. If i returned to San Juan i would stay here again.

"EXCELLENT LOCATION- CLEAN ROOMS"

5
SoloSamD, New York City, New York 17/07/2017

This hotel is situated in the center of the Condado and just one block from the beach. There is also a Walgreens across the street, and a CVS on the next corner. The hotel offers free breakfast (hearty) and coffee all day. My check in experience was quick and efficient. My room was in EXCELLENT condition. They even provided me with complimentary water. This room is great for anyone looking for a comfortable stay with convenience. The facility managers are also ALWAYS cleaning the property which was so reassuring. Uber is new to the island and will pick you up in front of the hotel and take you anywhere for no more than $8. The airport is also only an $11 ride via Uber compared to the $20 the taxi charges.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Mrs. Daniels!! We are glad that you enjoyed the stay with us. Our team is always looking for ways to make every stay great. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Just what we needed"

5
mysunnmoon, long island 15/07/2017

Hotel was clean n staff was very friendly n accomodating. Manager was an absolute pleasure. Location very good and the price was right. Pool a little small..but we went yo beach anyways. Breakfast good n plenty of it. No complaints..rooms large, air good, water pressure good, housekeeping good.

"Not bad for the price"

3
Taylor W, Massachusetts 11/07/2017

We stayed here for a few nights on a quick trip to PR and it was fine for the money. The room was a good size and the bed was comfy enough. Our only problem was that humidity which left our room very damp and musty smelling. Obviously the island itself is pretty humid so it is hard to avoid. We had a little (very little) deck that looked out between the hotels to the ocean which was nice to wake up to. There are some great restaurants within walking distance and I suggest getting a resort pass for a day at the Marriott right around the corner because they have an awesome pool and chairs on the beach. If we go back we will probably splurge a little on a nicer hotel.

"Vacation"

5
User 10/07/2017

Hotel staff was very nice and helpful. The hotel was very clean and is in a great location. The breakfast in the morning was good and had a good selection. All in all I would recommend this hotel to friends and family.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Kris!! Thank you for choosing as the hotel for your vacation!! I am delighted that you enjoyed the service and location. We recently opened a full service Cuban & Puerto Rican Cuisine restaurant and within the next month will we add Cafe as we continue to expand on the amentities being offered to your guests. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay"

5
anjayp2017, Florence, United States 10/07/2017

Everything was clean and everyone was friendly. Definitely would stay again. I stayed on the 12th floor and the view was great as well. Only stayed for a couple days but it was definitely worth it. THANKS FOR EVERYTHING!!

"Nice Hotel! Near beach walgreens, etc!"

5
joselV6253LW, Mayaguez, Puerto Rico 10/07/2017

Nice Hotel! Near beach walgreens, etc. They serve great hot breakfast complimentary with your room. Tge staff was friendly. Decoration was beautiful. The hotel has a really good value. Would definitely recommend for its value

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Jose!! Our property prides itself in providing excellent service and great value to our guests. The complimentary breakfast, beach club and bike program are added values which our guests can enjoy. Thank you for staying with us and taking the time to post a review. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Last minute one night stay!"

5
Eddanor, Caguas, Puerto Rico 09/07/2017

Having a great time with my wife at Condado we decided, because it was late, not to drive home and stay at a near hotel. Come to our attention the Wave Hotel, the reviews were good so we booked directly with them. Have to say it is cheaper booking directly with them rather than online on other sites. We were friendly welcome by the valet parking employee and the front desk. The rooms are moderns and comfy. Simple and nicely decorated. They have a beautiful rooftop with a excellent bar and 2 jacuzzi. There is a restaurant at the hotel but we didn't had the opportunity to taste it. One good thing is that breakfast is included. Definitely had a good time and will come back soon!!!!

"very good"

5
sydneyg796, bronx, United States 06/07/2017

my stay in Puerto Rico Best Western was very good for me and my family, being African American and non-speaking spanish, the overall experience execellent. the staff was very help of what see and what to stay away for. the staff was very professional

"I loved the place!"

5
User 05/07/2017

Everything was perfect...employees very helpful and amenities are great. Breakfast is great. The views from the room are amazing and is close to everything here in Condado. I am definitely coming back!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Leslie!! We love having you stay with us!! Thank you for the wonderful review. For our best rates, please come me before your next visit. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Comfortable and close to everything!"

4
gdipaola, Fairfield, New Jersey 03/07/2017

Just spent 9 days at the Best Western Condado Plus. (6/19 - 6/28) This has been my go to hotel when stay in PR. The hotel is clean, great staff and walking distance to everything on the strip. On the day of check in we had an issue with the room but it was taken care of immediately and the General Manager Mr. Neumann sent an email to make sure everything else was ok. Breakfast had a good variety and was constantly being refilled. Staff was very friendly and took care of any questions quickly and efficiently. Will definitely be back in the future!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Gina!! Thank you for staying with us and taking the time to comment on the stay!! Our team's goal is to make every stay perfect, but when a situation does occur we view it as an opportunity. Thank you for letting us assist you. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Same old same old "

2
Ray D, Portland, Oregon 02/07/2017

I have been staying here for a couple years. This trip however was a bit of a disappointment. Upon check in we were told that we were being put in one of their "newly renovated rooms" 3rd floor near the pool. The room did not look renovated or new. It looked like every other room I've stayed in there over the years. This one has issues tho. Remember this is a "newly renovated" room.. Cons: Mildew on the curtains Paint on the curtains Slanted/crooked night lights Broken electrical plugs Live electric wires sticking out of plugs Plugs that don't fit apple product chargers Closet doors don't open close Unfinished shower construction Old carpet For rooms close to the pool maybe a bit more sound proofing as every single night drunk patrons were in the pool screaming and partying. This room was not newly renovated in my opinion, it was falling apart. Bad craftsmanship on most things I saw. We could not get the closet doors to move enough to access the refrigerator in the room. Safe did not work. While this hotel/room is adequate Don't expect to be impressed.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Ray, Thank you for staying with us and taking the time to provide feedback. We truly aprreciate your comments as our goal is to make every stay perfect. Please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Stay in Puerto Rico"

5
jerry0060, Vilseck, Germany 30/06/2017

If you really want to enjoy the beach, clubs, casinos and night life, You have to come here. It is a great stay and the staff is A++++. Do not waste time and money in fancy and expeansive hotels. Everything you need is right here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Jerry!! It was a pleasure to have you stay with us and make your time in Puerto Rico the best!!As you mention, our property providesd great value at a wonderful location just a block from the beach and steps from shops, restaurants and nightlife. Did you have a chance to try our new Puerto Rican and Cuban Cuisine Restaurant, Ropa Vieja? It has been getting excellent reviews. Nestle Toll House Cafe will open on property by the 1st of August. We would love to have you back. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Jorge "

5
Igor_Miami_bu_2, Miami Beach, Florida 28/06/2017

Our staying at Best Western Condado made excellent friendly stuff at front desk, especially Jorge with his great hospitality skills. Since day one he was very friendly, very knowledgeable about a tours and places that he adviced us to visit. In general hotel was very average with a great location and room was clean. It has breakfast included but we didn't really liked. Thank you Jorge!

"Family Reunion Fun"

4
stephaniecE3132CD, New York City, New York 27/06/2017

The location was excellent as it was directly across from the beach and on the main strip. The free breakfast was excellent & the staff was super friendly. I would definitely stay there again over the other hotels because the other hotels do not include a free breakfast!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Stephanie!! Thank you for staying with us during your family reunion!! Glad the family had fun!! We are delighted that you enjoyed your service and location. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Our vacation". 2017"

5
Genuine516, Boston, Massachusetts 27/06/2017

"Cruising is really the Best way to vacation." roof over your head, eat your meals on your time not having to worry about where to go or having to clean-up. restaurant all included unless you decide to go to a specialty restaurant on board." Dancing under the stars." Stay out all night and sleep by the pool decks onboard". Sleep in. No worries, Onboard kids activities. Children will have their own agenda for the day.

"Our wedding"

5
Antonia M, Boston, Massachusetts 26/06/2017

Antonia and Kimberly destination wedding....we got married on June 10 2017 at The Oceano. We wanted our guest to be close to the venue and embrass by the hotel as we have always been every time we stay here.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Anotnia & Kimberly, It is awlays a pleasure to be of assistance during your stays with us. I am very glad that you and your party enjoyed the wedding. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

"Nice but with mechanical problems."

3
cdsus10dal, Madisonville, Louisiana 25/06/2017

Nice facilities with a good, personable and professional staff who were attentive and helpful when an HVAC problem developed. The HVAC techs which were called were careless and failed to adequately rectify the issue. Unfortunately their poor efforts were not identified until we returned late the next day. Again the staff did the best they could under the circumstances. Unfortunately the hotel was let down by hired technicians.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us and taking the time to review the stay. I will perosnally discuss your comments with our Engineering Team. Our goal is to make every stay great!! Henry Neumann General Manager

"Great Place and Good Price"

5
User 20/06/2017

Excellent location, facilities and great team. For Venezuelan People that have an appointment for their passport it would be a great choice. You can use UBER to go at the Venezuelan Consulate and is cheap. Inclusive you can leave your luggage in the hotel during the process and pick it up later

"Great location and rooms"

4
Patricia M, Belfast, United Kingdom 20/06/2017

We stayed here for 10 nights. The rooms are a great size and have a fridge and tea/coffee maker. Ours had 2 very large comfy Queen beds. Complementary tea/coffee is available throughout the day in the breakfast area. A buffet breakfast is included and is fairly good though, very repetitive if you're staying for a holiday. The staff were really friendly and very helpful.

"Yay!"

5
jnc17, Dallas, Texas 17/06/2017

I am pleased to write this review. I had a wonderful stay at the Condado Palm. I was extremely satisfied with the customer service provided by the manager, Henry, such a polite and attentive gentleman. The room had a beautiful ocean view and a very convenient layout with a stove, fridge, and lovely shower. I recommend this hotel without reservations and would definitely stay there again. It has a hospitable staff, its reasonably priced given the area, includes breakfast in the rate, and its just a block away from the beach. Its a bargain!

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for the wonderful review, it was a pleasure to be of assistance!! Thank you for recognizing our excellent location and service provided by the staff. During your next visit you should try our brand new Puerto Rican & Cuban Cuisine Restaurant, Ropa Vieja. It has been getting amazing reviews!! Also, by August 1st Nestle Toll House Cafe will opem on our property. It will be an excellent choice for a guest looking for a quick bite, coffee, shakes, and great sweets!! For our best rates, please contact me directly at hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Excellent"

5
User 16/06/2017

Great Hotel. I transitioned in San Juan on my way to The Caribbean island of St Kitts and it was a fabulous experience. The service, hotel, and especially the food was excellent. My children who are very critical of hotels we have stayed in we're very impressesed and would like to return there soon for another vacation stay.

"Excellent Vacation"

5
V1051YDrobertot, Homestead, United States 15/06/2017

My Wife and I had a great vacation time in this Best Western Hotel, not only because of location, but because of the amenities and the great service of the hotel staff. The suites are big, the beach is at crossing street, breakfast is good and the service is great.

"Fantastic Hotel"

5
TITONA, NYC, ADRIAN, MI, ORLANDO, FL, ITALY, ROME, VENICE, 14/06/2017

In the past year i have stay 2 times in this hotel and definitely will stay again. Both time the room had a beautiful view to Ashford Ave, the main street in the Condado area. This hotel has a perfect location. The breakfast is fantastic and they have variety of food included in the price you pay for your room. The staff were so professional and helpful when i ask for information in that area. They treat the visitors with a lot of respect. The room were very clean and the bed was very comfortable. The only thing that i didn't like was that they clean the room to late, but when they leanned it they do an excellent job, that is probably why they take there time to clean the rooms. I definitely recommend it.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making us your hotel in Puerto Rico and recommending us to other TripAdvsior followers!! Our central location close to the beach, stores, restaurants and nightlife has been highly regarded by our guests. Thank you for recognizing the service provided by our team. During your next stay, please let me know at what time you would like your room serviced and we will make it happen. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Hotel EVER!"

5
KevinResto, Caguas, Puerto Rico 14/06/2017

This is my first time staying in the Best Western Condado Palm. I stayed for the reason of a well deserved vacation. I was pleasantly surprised, and is that the hotel is great, the staff, its location, and don't forget the breakfast. The reception staff are extremely friendly, I spoke to Jihan Rivera, was responsible for making the booking process and made us feel as if we were at home. In addition, another member of the team at the Best Western is Heriberto Cruz, he was very helpful and friendly, and always with a smile, he was always aware that we would not be missing anything. These two members are professional, friendly and experienced, I am glad I chose this hotel for my vacation, and I hope they have more employees like these guys. I'll see you soon.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Saludos Kevin!! I am glad you enjoyed your well deserved vacation!! Thank you for noting Jihan's and Heriberto's service, they are excellent Team Members. Please try our new restaurants during your next stay. Ropa Vieja, a vibrant Puerto Rican & Cuban Cuisine Restaurant, just recently opened and has been gettting grea reviews. On August 1st, we expected Nestle Toll House Cafe to open. I am sure it will be a wonderful addition for our guests. We look forward to your next visit!! For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden,

"comfortable and relaxed hotel in Condado"

4
robincJ3235AA, Boulder, United States 14/06/2017

Accommodation was clean and comfortable with nice desk area and good storage for clothing. Breakfast has diverse options. Location is excellent with lots of restaurants and bars nearby. Hotel is good for accommodating participants of conference or workshop.

"Not even a 3 S hotel"

1
AlexSuarez, Mexico City, Mexico 13/06/2017

This is a cheap hotel for cheap tourists, I don't know how much money company paid, but I think should be like 30 usd, this is what I would pay for such kind of room... I cannot commend this for Business trips or romantic getaways.....Dirty, old, horrible food, bad smell, noisy, clean less bath, uncomfortable bed, carpets in the indoor halls seems like were used in the streets, endless negative comments... It was a really bad decision, I don't know how I Stayed there.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Alex, Our goal is for every guest to leave our property completely satisfied with their experience. I can assure you that your experience is an isolated one. I would love to learn more about your stay, specifically since I was not able to locate your reservation in our system. Please feel free to contact me direcly at Hneumann@condadopalm.com or 787-648-8834. I look forward to hearing from you, Henry Neumann General Manager

"Excellent location"

5
Kimberly P, Pooler, United States 08/06/2017

This location is great! It was in the midst of great shopping, one block up from the beach, local drugstores (CVS & Walgreens), and it was next to Starbucks. The concierge staff notified us of must see events, such as El Yunque and the Bioluminescent Bay to name a few. We Uber'd easily to the malls and to Old San Juan.

"Excellent Service !!!"

5
Torres076, East Hartford, Connecticut 07/06/2017

Beautiful property with the service being efficient, professional and very friendly. I would particularly like to make notice of Yamil at the front desk and the wonderful Alexandra who made our overall experience a pleasant one. Management needs to be congratulated for having such a well trained and attentive staff.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Torres, Thank you for staying with us. Alexandra and Yamil are two extremely talented and important Team Members, thank you for recognizing thier contributions. We have been constantly updating the property for your enjoyement. We have recently remodeled the rooms, added a jacuzzi and have opened a vibrant Cuban & Puerto Rican Cuisine Restaurant. The restaurant has received raving reviews from the press, locals and hotel guests. During the next month, a Nestle Toll House Cafe will also be opening on property. Our goal is to provide you excellent service and facilities to meet your every need. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay"

4
ladydia07, Brooklyn, New York 05/06/2017

This is my 3rd time returning to PR, 2/3 times I stayed at the Best Western. Love the location, staff were amazing. The breakfast could be improved like offering more variety. The rooms were great as well... Not sure when I would visit again but if I should visit again I would stay at the Beat Western...

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for making The Condado Palm your hotel in Puerto Rico. Our goal is 100% guest satisfaction in order to keep increasing the number of repeat guests like yourself. We look forward to your next trip to paradise. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Price for location"

3
User 05/06/2017

The hotel is literally a hop skip and jump away from the beach. With no crowd at all. Just a few steps from amazing eateries. You can tell the hotel was a really old building at one point but they upgraded it nicely and you really can't beat the price.

"Nice location"

3
Rafael M, Miami, Florida 02/06/2017

Nice location and breakfast food. Mix service care. Good decoration No Uber pickup. Visible security in the area. For the price more guest caring and service is needed and required Parking in the area is expensive similar to downtown Miami.

"Wonderful"

5
nellyp865, New York City, New York 31/05/2017

Everything was great about the hotel wil recomen to family and friends. It is located next to almost everything. The room the employees the location and food were great. What more can I say but thank you very much.

"Good Value, Good Location"

4
colzdavies, LUSBY 30/05/2017

I usually stay in resorts, but wanted to experience more of a local flavor when I visited San Juan. The Condado Palms allowed me to do just that. The Palms is located in a neighborhood close to shops and restaurants and is just a block and a half from the beach. During our four night stay, we ate in the neighborhood twice. We enjoyed Punk Burger on Ashford Avenue (both Chris and Kiki were very friendly.) It was nice having a Walgreens and CVS across the street. (Who knew they sold beer and liquor?) The area is very safe and walkable. The beach is close and for the most part clean. There is some graffiti on walls near the beach, but you look out at the ocean, not the city. There is a gay presence, but you are in a neighborhood and everyone is friendly and helpful. We enjoyed the hotel pool and hot tub. The deck surrounding the pool is beautifully landscaped and pleasant. The hotel also has a guest laundry that came in handy.

"Palms"

5
Victor C, carolina, Puerto Rico 30/05/2017

Service was great, rooms were clean and very well presented and comfortable.Staff was very helpful and courteous.Had no problem at check in or check out Bathroom was appropriate for two and room just the right size

"One night stay before cruise!"

4
brenmill, Cambridge, Canada 27/05/2017

We enjoyed our one night stay at Best Western Condado. The staff were very helpful and friendly. We had a suite and it was very clean and had everything we needed, including two tv's..one in the sitting area and another in the bedroom! The buffet breakfast at the hotel was good. This hotel is very close to the beach and there are lots of restaurants within walking distance. We had a good walk to a Walmart to pick up shampoo, suntan lotion, etc. There's also a Walgreen's and a CVS next to the hotel. We'd definitely recommend this hotel to anyone looking for a place to stay in San Juan and we'll be back next time we sail from San Juan.

"Ok stay at Bestwestern"

3
736yvettet, Dallas, United States 24/05/2017

I've been to better stays but, the staff was very friendly and professional. The breakfast was ok and saved us money, I enjoyed the location near beaches and restaurants. The pool area was nice, clean and relaxing.

"Better than okay"

4
April S, West Bloomfield, Michigan 22/05/2017

BW is a cool hotel, it's clean, the staff is nice & helpful, the rooms are a nice size, free breakfast and most important the beach is right down the street (2 minute walk). I stayed in a King Suite on the 18th floor, my view was cool. If I had to complain it would be the furniture is beyond basic and the pool is small (but it's not a deal breaker because I was not in the room that much). I would most definitely stay again.

"Hotel stay"

2
Melvin M, Jacksonville, Florida 22/05/2017

Ok hotel staff was a little rude at times. Parking is a hustle. Be sure to ask for your parking pass! Pictures are misleading its not on the beach but in walking distance. Pool was dirty all 4 doors of our stay. We overpaid on every level I wouldn't stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Melvin, Thank you for staying with us. You are correct, our property is listed as being a block away from the beach. We do have suites with ocean views and an attendant on the beach that provides our guests with complimentary beach chairs,towels and chilled water. I would love to learn more about your stay. Please feel free to reach me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Made Her Cry With Joy"

5
snowman3, USA 21/05/2017

I brought my partner here for her first big trip "away" from the US. We stayed here our first and last nights in Puerto Rico. Our room was spacious and clean with a balcony ocean front view - definitely worth the little extra money. The breakfast buffet was of good standards and the service of the front desk excellent. Its easy walking to the beach with beach access privileges and to nice restaurants and clubs in the area. I asked if we could have the same room upon our return and even though we were just one-nighters each way - they were happy to honor our request. And yes, when she stepped out on the balcony after our tiring flight in and felt the warm tropical breeze and saw the ocean, she was in tears.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Snow Man, We are glad that your partner enjoyed her first big trip!! Our ocean view suites do provide breath taking views. Thank you for recognizing the service provided by our staff. We look forward to your next visiting. For our best rates, please contact me diectly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Super great service # 1 customer service by (jihad)"

5
Robert F, New York City, New York 18/05/2017

I had a great wonderful vacation at this hotel. The location is prime and the level of service i received at this hotel by jihad (manager) was outstanding. Jihad, provided me with an excellent itinerary of things I was able to do and sure knows how to provide superior customer value. Also the Jacuzzi is my favorite thing at this property. I will highly recommend that you visit this hotel anytime you are in Puerto Rico.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Robert, Jihan is definately a great Team Member. I am sure that she will be thrilled when she sees your review. The brand new jacuzzi has been a huge hit with our guests, we are delighted that you enjoyed it. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"excellent location --next to beach"

4
E2576JHdavidb, st. john's nl, Canada 18/05/2017

Room was spacious and well maintained, very clean with a kitchenette.The kitchenette has a large fridge , sink , countertops, and lots of storage but no stove.There is cutlery and dishes for two. Coffee and tea are available 24 hours and a very good breakfast is included.Hotel has all amenities one requires. With a little updating it could easily go from 3 stars to 4 stars. Location is ideal, near beach ,CVS and Walgreens which have food marts included. Freshmart supermarket is about 3 minutes walk away. This store includes prepared foods as well as organic selections. TAxis are waiting outside to take you wherever you want to go. Hotels in this area are near the airport and there is a person available who directs you to a taxi , giving you a slip which contains the hotel name you are going to as well as the price which is about 20 us dollars for this hotel. This hotel is almost on the beach -- just about a minute to walk there. The Stella Maris is right on the beach in front of Best Western but beach is visible in between. You can hear the waves coming to shore from your balcony.

"Plus plus plus"

4
Marisol6009, Hong Kong, China 17/05/2017

Oh my god! Better than expected. My room was just what I needed after a week with my family. Great location, walking distance to everything. Great restaurants, Spas, and the beach is around the corner. The hotel provides a cabana boy that will place your chair at the beach and will provide cold water included. U will only have to rent umbrellas for 10 if u really need to. I didn't find hairdryer in room, called and voila! Right there. The staff is super friendly, and very service oriented. Will definitely go back. Thanks! Btw... they also have bikes that u can borrow and the buffet breakfast was great.

"Best Hotel"

5
User 17/05/2017

We came in early for a cruise. The hotel very clean and great breakfast. The hotel must have remodeled last year. Our room had a balcony over looking the ocean. We couldn't asked for more and even wanted to stay longer.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Wilma, Thank you for staying with us and taking the time to post a review. We did remodel the rooms and pool area at the end of last year. Ropa Vieja, our new vibrant Cuban & Puerto Rican Cuisine Restaurant, just opened two weeks ago. It has gotten rave reviews from the press, locals and our guests. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Stay in San Juan, Puerto Rico"

4
U2453NKfranciscob, São Paulo, Brazil 16/05/2017

Our stay in San Juan was very pleasant. The Best Western Plus Condado is very well located, near the beach and with a good neighbourhood. There are some good places and restaurants to make a meal and the prices are not so high.

"Pictures can be deceiving"

1
Tricia379, Milwaukee, Wisconsin 10/05/2017

Small rooms and hallways. But beautiful jacuzzi. Good location. Hotel rooms look old. Long wait for check in. They were nice but it just wasn't enough after a long flight and u want to get settled in.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Patricia, Thank you for staying with us and taking the time to provide feedback. I wish we could have spoken during your stay at the property as I am sure we could have turned your stay into a positive one. I would love to know more about your time with us. Please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Great Stay!"

5
User 10/05/2017

Very clean rooms! The staff was so kind and helpful. They provided great advice for tourist attractions and restaurants. The breakfast was also very delicious and tasty. Very close to the beach which was a great plus!

"Great management, service, and location!"

5
Jack R, San Antonio, Texas 09/05/2017

We have stayed at many hotels in the san juan area. This is the best price you will find for a large room with free breakfast and free parking in the condado(hot spot) area. Jorge, the manager and his staff(Vimeo) took special care of me as I surprised my wife with mimosas and birthday cake in our room. They made sure all my things were in order and really saved the day. We had a 700sq ft suite with full kitchen and large fridge. We had a small issue with the AC but it was fixed within the hour. The were very attentive. If you are looking for a great hotel on a budget this is where you need to stay!

"Quick stay, close to beach"

4
Eric F, Salt Lake City, Utah 09/05/2017

Great hotel, decent price, close to the beach. We have stayed here on two of our visits to PR and have been satisfied each time. It is close to shopping, restaurants and bars. Close enough to Old San Juan. close to Airport.

"Good hotel at a moderate price"

4
babytygger, Brooklyn Park 07/05/2017

We stayed three nights before our Disney Cruise and found this hotel to perfectly meet our needs on a budget. Hotel is close to many shops and restaurants. CVS and Walgreens are right outside for any last minute travel items you forgot. The hotel front desk staff were friendly with many great recommendations for tours and places to eat. Right on the city bus line so for 75 cents you can get to Old San Juan in about 15 minutes. They are a block off of the beach but have their own spot where you can get complimentary chairs and towels. Just as the desk and they will tell you where to go.They also gave our daughter a free bucket and shovel to use on the beach. The beds were very comfortable, as were the pillows. Nice large clean room with two queen beds, microwave, fridge and safe. Nice walk in shower and soft towels. The hotel pool is small but adequate. Large nice hot tub. Breakfast is huge and good variety of hot and cold foods. Options included oatmeal, pancakes, bacon, sausage, eggs, cold cereal, yogurt, fruit, and much more. We loved our stay and would stay there again. Taxi's on site to take you to the cruise terminal, cost about $15.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. As you mention, our location is great just steps from shops, the beach and restaurants. Ropa Vieja, a vibrant Cuban & Puerto Rican cuisine restaurant just opened on property last week. It has been receiving wonderful reviews from the press, locals and hotel guests. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"I want to go back!!!!"

5
531marielt, New Hampshire Lakes Region, New Hampshire 04/05/2017

I give an overall of a 100% to this hotel. Everything was clean, friendly staff and great bed to sleep. I had a bad experience with another hotel and Best Western Condado Plus saved my trip, my sleep, and my entire vacation. Thank you again for choosing the best staff. Their smile made my day every morning.

"Our Birthday"

5
Layla N, Miami 04/05/2017

Excellent hotel, gorgeous both inside and out! Comfortable beds and modern interior. The staff has been excellent especially the General Manager. Thank you so much for making my Birthday the best ever!!!

"Ask for an interior room!!"

4
Picturik, Philadelphia, Pennsylvania 04/05/2017

Excellent value, amenities, proximity to everything you need (beach, great food, shopping, convenience store) and very helpful staff. Good-looking remodelled rooms (one of the towers, so far), but you gotta ask for an interior room, because you'll think the cars and people outside are actually with you in the room.

"Only hotel I stay at in Puerto Rico"

4
User 03/05/2017

The location is just ideal right on Condado with all the restaurants with a variety of choices. The Cuban Restaurant is my Favorite so far. It is also one of the safest location to be in Puerto Rico. The Hotel includes breakfast with a wide spread. The lobby is very nice and the rooms are clean and comfortable.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Anna!! Thank you for making us your hotel in Puerto Rico!! It is always a pleasure to have you stay with us. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Good deal on an excellent location"

5
ActiveLark, Chicago, Illinois 02/05/2017

Our stay included breakfast which is a nice little american spread. The lobby is very nice and the rooms are clean, though the view/balcony isn't necessarily the "top of the line". I didn't spend much time in the room so this wasn't a big deal to me, as the location is truly Excellent - really in the heart of everything on the strip. I'd stay here again.

Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this review
Hi Lark, Thank you for staying with us. Our property is walking distance from the beach, shops, restaurants and nightlife. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Awesome Stay in San Juan"

5
robertkJ6356BR, Sioux Falls, South Dakota 27/04/2017

Helpful staff modern rooms great breakfast close to shopping beaches and close to Old San Juan. Bus's run on both side of motel. Taxi service out front. Can get to air port easily. Parking is less then $20.00 a night. What more could one ask for?

"Value in Puerto Rico"

4
Richard G, Tallahassee, United States 26/04/2017

Great place to stay if you are looking for value / a Walgreens with attached store across the street made getting supplies convenient - we stepped off property (to avoid taxi drivers) and used Uber any where we wanted to go - beach is 2 blocks up the street - it is a nice property at half the price of other hotels in Condado - we rented a car to drive to El Yunque rainforest and snorkeling in Fajarfo and used the attached parking lot which was convenient - Enterprise has a car rental lot in walking distance on Ashford Ave - we will use this same hotel next time we come

"A quiet hotel!"

5
User 26/04/2017

Not like many hotels you can hear noise from next rooms, the hotel is quiet. The room is clean and Ee like the shower room. CVS and Walgreens are nearby. Walking out of the main entrance you can see the beach.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Amys, Thank you for staying with us and for the great review!! We are thrilled that you enjoyed the showers in our newly remodeled rooms. We have also remodeled the pool area and added a jacuzzi. Ropa Vieja, a vibrant Cuban & Puerto Rican Cuisine restaurant will open on property on Sunday. We are very excited about all these improvements that we know our guests will love. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"overall great for price and very friendly staff"

4
User 25/04/2017

we stayed here because our cruise was delayed. I emailed Henry - the mgr. with my questions and concerns. He coordinated with Gonzalo - the tour/concierge for the hotel. Everyone there was wonderful! the staff is professional and friendly. the showers were perfect pressure and temp. beds were comfy. the location is perfect because close to air and cruise port. breakfast is included and is good - hot and cold items. it is not right on beach - that is 1 block away. the water there is rough but you can relax in the chairs. there are a ton of restaurants in area! we checked things out and also got great recommendations from staff. The toiletries are AWESOME - BATH AND BODY WORKS - sooo great!! there is a small pool and hot tub. the bar was closed so not sure how that is. we would happily return for a pre- or post - cruise stay!

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Chris, It was a pleasure to be of assistance. Our staff takes a lot of pride in delivering top notch service, thank you for highlighting their efforts. Our full service, vibrant Puerto Rican & Cuban cuisine restaurant, Ropa Vieja, opens this Sunday with a full service bar. A Nestle Toll House Café will open in three months were the bar used to be. We look forward to your next visit!! For our best rates, please contact me at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Son's Destination Wedding!"

3
A7361UWkarenb, Smyrna, Tennessee 25/04/2017

Overall the location is good. The hotel staff was great. Only one thing was missing and that was communication about when should my room get cleaned. That only happen one say out of my 5 day stay. That could have been better.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Congratulations on the wedding!! We are delighted that you enjoyed our location and service provided by our staff. I will personally discuss your review with our housekeeping staff. For our best rates, please contact me directly at Hneumann@comdadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Best Hotel in Puerto Rico"

5
Steve W, Fair Oaks, California 20/04/2017

This may actually be the best hotel in the world. We have now been here 4 times. (Myself 2). This hotel is a fine tuned instrument. Each member of the staff is so in tune with each other and the guests that they resonate with perfect harmony. Señor Henry Neumann is the musician that strums this guitar and deserves the greatest applause. But every musician must have the most finely made strings unto which Rosa Desauden's strings resonate with a heavenly sound. And, of course, how could these strings play without the hardest work of the fret board where the notes are formed. Señorita Alexandra is the hardest working front desk staff I have ever heard. And if not to bold deserves a raise, for that is the frets job to bridge the notes in between their melody. The inner workings of this instrument have many more parts and I apologize for not knowing all your names, yet please know that your hard work is noticed and we are completely in awe of your song. Bravo Condado Best Western, BRAVO! If you cannot tell by my paragraph above, I am more than delighted with this hotel and will never stay in any other from now on anytime I'm in Puerto Rico. I only hope that this hotel chain sees this post and rewards everyone one of you. For a hotel is only as strong as the workers who operate it. And, you (staff) are the best in the business. Thank you for all the service you have given us.

"Great location and Great staff...."

5
llischer, Oakville, Canada 15/04/2017

The location is great...it is across the street from couple of drug stores (CVS) that would have everything you could need. We booked a partial ocean view room because we were there for 6 days. When we arrived our room was not ready so they moved us to full ocean view room/suite which was Prefect! The breakfast is decent but it can get busy and difficult to find a table if its high season. Overall.... the location is good....room was very clean and the staff is Wonderful! We would go back....

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for the wonderful review!! We always do our best to accommodate guest prior to the 3pm check in time. Thanking for recognizing the service provided by our staff. For our best rates please contact me directly at Hneumann@condadopalm.com or 787-648--8834. Siempre a la orden, Henry Neumann General Manager

"Good value for money"

5
Q7434XTjasonh, Vancouver, Canada 14/04/2017

Good value for money. Clean and comfortable rooms, decent breakfast, great location near the beach, excellent friendly and helpful staff. Right across the street are two major drugstores that carry food, beach products and lots of other handy stuff. I would happily stay there again.

"Excellent staff and ... location, location, location"

5
danielakorem, Hertzlia 13/04/2017

We had a cruise booked for Sunday, and, travelling from Israel, we decided to "adjust" at least 3-4 days before the cruise. We had a loooong flight ahead of us -- Tel-Aviv-New York (12 hours) and then NY-SJ (4 hours). Took into consideration weather related delays flying through NY at this time of the year. And... we are on a budget. And found out that San Juan is quite expensive, mainly because of the "resort" fee, but we, living a mere 10 min drive from a beautiful Mediterranean beach, were not interested in a resort. After a lot of researching (here and on Cruise Critic) and calculating the taxes involved, BW Condado was the best value for money hotel for us. I've booked it 9 months before the cruise, and when I've noticed a drop in price, Mr. Neumann, the GM, was kind enough to quickly adjust our rate to the lower price. I'm also always on the look out for an included b'fast. Mother taught me never to leave the house on an empty stomach... And, of course, free wifi is a must now in every hotel. So BW Condado ticked all the boxes for me, and my expectations were exceeded. On arrival, we had Heriberto to take very good care of us. Got a renovated room on floor 6, with a balcony, in the Northern Tower. We enjoyed the balcony very much, people watching after a long day of touring. We slept with the door open (hate ac), and the city noise from the street didn't bother us. The room was kept immaculate and we appreciated the high quality toiletries provided. The b'fast was as good as expected, and set us for the day. Kenidia explained graciously how to use the bus to OSJ, and tried to find us as many quarters as possible. We used the local bus daily, very convenient and cheap. Others at the reception and the b'fast area were always smiling and helpful, but didn't got their names. As said in the title, the location was awesome. We ate on Ashford Av. every evening, and enjoyed the atmosphere. Made late minute shopping at CVS. We thoroughly enjoyed our 4 days stay at BW Condado, and will gladly recommend it in travel forums.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Hi Daniela, It was a pleasure to be of assistance. I am glad that you enjoyed the stay and that Kenidia and Heriberto positively impacted your time with us. Thank you for recommending us. I hope you enjoyed the cruise!! Siempre a la orden, Henry Neumann General Manager

"Adequate but not for me"

3
MiamiBeachFLTraveler, Miami Beach, Florida 12/04/2017

I did not realize this was a Best Western. It was advertised as a remodeled new hotel in Condado, the Condado Palm Inn and Suites Hotel. The hotel caters to a budget vacation crowd. We stayed one night and were not assigned a suite. The room assigned was no frills but clean. The hotel's location is 1 block from the beach, across from CVS which is convenient. We were told the area is safe to walk around. The hotel lobby looked like it had been remodeled and the staff was nice and accommodating. The complimentary breakfast was good. The room we had faced the street which was noisy if you are a light sleeper and the room had a musty odor. The shower in the bathroom seemed to be unfinished, it did not have a ledge or provision to contain the water which was weird. Consequently water ended up all over the bathroom floor when showering.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank you for staying with us. Our hotel takes pride in offering excellent service and providing great value. We are located very close to wonderful 4 and 5 stars hotels like the Vanderbilt and La Concha, but we do not consider them part of our competitive set as stays in these hotels cost hundreds of dollars more than staying with us. Enjoy wonderful service, excellent location and a great room during your next stay with us. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice clean hotel decent free breakfast/ rough beach "

4
User 11/04/2017

If you are looking to book this beach hoping to save money on a oceanfront resort you will be disappointed. The beach nearby condado- is very close, but VERY rough and I've been all over the place, wouldn't let my kids swim in it. Why? There are so many other beaches nearby. If you rent a car this hotel is awesome. Get out see the island. But it's still close if you get hungry or just wanna go for a walk. I never felt unsafe. Big rooms, kinda bleak, but large. Breakfast is good and so is pool area. Stayed 3 nights after a cruise.

"Loved the Ocean!"

4
User 10/04/2017

When we arrived at the hotel, the lobby is beautiful and inviting. Outside, there is much construction going on in the city. Our rooms weren't ready so the hotel stored our bags as we explored the city for lunch and the city's flavor. The weather was wonderful and the walking wasn't bad just a little challenging because of all of the construction which equals progress. Once our room was ready, we were alerted by text and returned to the hotel. We were checked in and given keys. Our room was big, updated, clean, gorgeous bathroom and Juliette balcony overlooking the pool and hot tub. The morning breakfast was crowded but I guess because it was a hi with most guess. No big surprise there but convenient and included in the price. the hotel is 1 block from the ocean where you can rent chairs and umbrella for the day for cheap. An amazing view ang fun in the sun. Anything and everything you can want ir need is within a 1 to 2 block walk from the hotel. Both Walgreens and CVS are across the street from the hotel and they both sell alcohol! If there was anything negative about the experience I would have to say that we experienced the loss of power in the hotel on our 3rd day there and gad to use the stairs (7th fl) when leaving out. By the time we returned to the hotel later that day, it had been corrected. Overall, a good choice and we would return here.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
Thank for providing feedback. Your feedback is greatly appreciated as we are always looking for ways to improve guest satisfaction. We are happy to inform that the municipality of San Juan has finished the sidewalk construction. We have an electric generator to power all of the rooms and public areas, the entire property. We look forward to your next visit. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

"Nice location and value"

5
Nick H, Chicago, Illinois 10/04/2017

I looked at a lot of hotels in San Juan before visiting. I had never been to PR, and I didn't know anyone to give me tips on where to stay, so I was especially glad to find Condado Palm. They have parking in the rear of the hotel for a daily fee, but everything else is pretty close. To be honest, I regret renting the car, since everything was so close. One of the nicest things is that the hotel is known by the tour groups, and most will offer to pick you up right from the hotel (sometimes for a fee). I picked up the car to drive to the hotel, but never once used it. The hotel was in good shape, even with the construction next door. In my experience, renovations or nearby construction tends to bring out the bugs and mice, but I didn't see a single one at Condado. The breakfast was good, too. A lot of hotels in this class will offer cold cereal, coffee, and a muffin. But this breakfast had scrambled eggs, a waffle machine, muffins, breads, juices, and I think it had meat, too. I would go back to Condado Palms when I return to PR.

Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review