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SureStay Hotel by Best Western San Jose Airport, San Jose

3.0/5  - basé sur 117 notations.
1488 N 1st Street, 95112-4818, San Jose, United States - See map
SureStay Hotel by Best Western San Jose Airport - Welcome to the SureStay Hotel by Best Western San Jose Airport. The SureStay Hotel by Best Western San Jose Airport is ideally located in the center of San Jose. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of Silicon Valley, this recently renovated property provides guests easy access to local attractions such as San Jose Airport, San Jose Convention Center, area museums and universities. Free parking is available at the property. The SureStay Hotel by Best Western San Jose Airport offers a daily complimentary cold continental breakfast for a great start to the day. After a day of sightseeing or working, take a refreshing swim in the outdoor pool or relax in our gazebo seating area. The Winchester Mystery House, California's Great America, local wineries and corporate headquarters are within a short drive from the SureStay Hotel by Best Western San Jose Airport.

SureStay

Hotel by Best Western San Jose Airport

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 117 guest reviews
NOTE ISSUED
Excellent
18
Very Good
31
Average
29
Poor
16
Terrible
23
REFER TO NOTICE
Business Business
43
Couples Couples
17
Family Family
15
Friends getaway Friends getaway
8
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Rooms Lacking Care"

2
18/11/2018

I stayed here one night on a recent trip and selected this hotel as it is located next to the airport where I was headed to the next morning. The room I was given was extremely tired and not well cared for. There was a strange smell my entire stay that I never identified the source of. The shower curtain was torn and not a lot of care went into cleaning the bathroom. To top it off, I was awakened in the middle of the night due to certain physical activities taking place between the couple upstairs. It was loud enough that I almost felt I was in the same room. Thin walls I guess. If you are thinking of spending your vacation here, this is the wrong place. If you are just passing through and want the convenience of location and less cost, this place my work for you. I will not be back.

"Leave All Ye Even Fathoming Entering This DIVE!!"

1
29/10/2018

Day 1: Dirty Sheets & Covers & Cigarette Burns In a Non Smoking Room, Asked For Sheets To Be Replaced Before Leaving To Dinner. talked with younger receptionist at front desk. Came Back From Dinner. Bed was remade. top blanket has ink stains. thought mattress cover was replaced. inspected the sheets found the mattress cover was never replaced. went back again and complained. thought finally it was replaced. Day 2: In the morning before going for breakfast decided to inspect the dead bolt, noticed it was loose. upon fully extending the dead bolt, it DID NOT lock properly, meaning you could take a card of any sort and move the dead bolt to open easily. brought that up to the receptionist and asked him to inspect the lock as well. initial response was "They're All Like That". I said, "I hope they're not". this led me to question whether they actually changed the sheets. so i unraveled the sheets and the same exact sheet was there not replaced at all. when i was moving the sheets to see if they were replaced the receptionist was saying not to move the sheets. once i found out they haven't been replaced, i asked why wasn't this replaced for a third time, while this was happening the "lead" helper came up and asked what was the problem with the sheets. he said that they're stained. she said they're clean. as he was showing her, she said they're clean and basically put her foot down to what he was showing and saying to her. Right then and there I wanted to inspect the bed sheets again. found more than i wanted. we went to the next room to see if the locks were the same. they weren't, dead bolt in next room works as intended. Was Moved into next room. inspected the sheets after moving myself and my guests' items. inspected sheets. it was even worse than the previous rooms. so again, complained to the receptionist/person in charge atm. told them to have the sheets replaced by the time we get back. we arrived back at the hotel in the afternoon, first thing i did was check if they replaced said sheet. and it was not replaced. upon closer inspection of the room. there were scuff marks along the walls and the room seemed uncleaned. he said they'll have it replaced. Came back late and went to sleep. Day 3: Morning took a shower. noticed the shower curtain in shambles. torn and ripped. had to leave early, so didn't hit up the front desk until we got back in the afternoon. inspected the sheets. it was the same exact mattress cover that was asked to be replaced. i took pictures of everything went to the front desk and asked to have the sheets replaced by the time my guest and myself came back this evening. upon coming back late in the evening, came into the room with a fresh paint smell. noticed the the scuff marks were painted over and the shower curtain replaced. checked the sheets and that was a WTF?!?! the mattress cover was NOT replaced. i took off the mattress cover and brought it down to the front desk, by this time i have taken so many pictures of the hell my guest and myself had to stay in. asked to get a new mattress cover so i can put it on myself. was told they DID NOT have anymore or they are all stained. asked to speak with their boss. Was offered the my rest of my stay was free per the attendee / receptionist / person in charge (Two Days Free). Still asked to speak with their boss in the morning. (wanted it in writing). was not offered a replacement sheet. Day 4: Talked with the "Big Boss" over at SureStay around 7am. He declined what his employee said and only offered 1 day free. i was expecting at least 1/2 off the entire stay due to the accommodations, if I pay for a "Best Western" I should get an equivalent of "Best Western" not a "Vagabond Inn". was asked, "What do you want me to do?" in reply "have a clean room that doesn't look & feel like its a wh*re hotel or brothel." At that point he said, "If you don't like the room, Check OUT!" and pointed to the street. I said i would if I could but every hotel is booked. He said, "no, there is lots of rooms, I'll help you". so I said, "Then book me at another Best Western." In reply, "no, i can't do that". "I'm stuck, cause you already have my money". He said, "you find another hotel by 11, or I charge you another day". thats when i left and called Best Western Customer Care. Was asked to call when i checked out. Left the "DO NOT DISTURB" sign on the door. Later that evening noticed a charge on my card from Sure Stay By BestWestern. Day 5: Sunday Morning Check Out. Brought Up the extra charge. said it was for a refund and I wasn't there, and should be clarified by Tuesday. (is this in the realm of fraud? and should I notify the police?) Called Best Western Customer Care as I was asked to. Referenced other number then was issued a new number for the other things that were not listed on day 2-3, Due to the lack of customer support from this individually owned establishment I feel like I should get a full refund. No one should have to go thru what I've went thru to get adequate cleanliness First Room was Rented out with a non functioning dead bolt lock the day after my guest and myself switched rooms. No Thermostat in room whatsoever. No Emergency Plan Behind Door. Toilet Paper shoved in door viewer peep hole. Main Door to room not properly set in place, wide gaps. I'll See If It'll Let Me Upload the images Fair Warning They Are Gruesome.

"great hotel, great location"

5
12/10/2018

big room, good breakfast with choice of hot food and great waffles. its so close to everything, really recommend it! and even though it's close to the airport, you don't hear any noise. friendly staff and very helpful.

"Great spot!"

4
08/09/2018

We had a great time and found accommodations clean and quaint. The pool was a great place to relax. Victor was very helpful and quick to help make our stay great. We'd definitely come back in the future!

RonakA67, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for your kind review. We are very pleased that you enjoyed your stay at our hotel and your overall experience. We hope to welcome you again soon!

"Unsanitary Dump"

1
05/08/2018

Found bloodstains on the blanket (not in a duvet cover) and called the office three times starting 5pm but they pretended I had not called before and said "someone will be over soon to check". There was no topsheet either so it had been resting directly on the bed sheet. After I insisted they fix it, it was after 8pm and someone did come over with another blanket and a top sheet. This person said they typically don't provide top sheet. I'm guessing they don't wash their blankets with any regularity either. The door had gaps about half an inch wide, and let in plenty light, smoke and noise. I would not stay at this hotel again. At a rate of 200 a night, it is a pricey dump with disease and infections thrown in for free.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights - we will convey your feedback to management to address.

"Very nice accommodations!"

4
24/06/2018

I had no idea what to expect when I booked this affordable (for Calif.) room right before an early morning flight out of San Jose Airport (SJC). I was pleasantly surprised when they offered me a King Suite at $100 off compared to their nearest competitor! Apparently, N 1st St. is "Hotel Row" for the airport. Most all brands and types of hotels are represented here. This King room was spotlessly clean & very spacious - almost exactly like a much more expensive hotel I had stayed at in a nearby town. I wish all hotels had microwaves and fridges in them. The staff was very friendly & helpful. They arranged to email me my receipt, since I was supposed to leave at 5 a.m. But my flight was delayed by 3 hours, so I was able to get a receipt in person. Aside from this facade of elegance, however, I noticed: Paper thin walls Sunlight at the bottom of the front door (lots of air escaping in & out) Fridge not appearing to be cold, but it was. Very meager continental breakfast (other hotels had full breakfast) I guess I was just ready to go home at that point. Since I noticed rave reviews about his hotel in general, I will give it another shot sometime.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for your review! We are pleased that you enjoyed your stay at our hotel for the most part. We greatly appreciate your detailed feedback and are glad that you will consider us as your hotel of choice when you visit again.

"Mixed Review "

3
21/06/2018

I keep seeing management on other reviews comment about renovations for awhile now. Hmmmmm..... Bedroom had newer bedding and furniture -however rug (already coming off glued on cove base part) and bedspread were already ruined and it's a sad shame! I left my shoes on every time to walk on the stained rug. Bathroom needs major renovations—tile is speckled green and that would be ok if the paint job and fixtures were upgraded to match a renovation. Shower and sink handle are gross and need replacing. Toilet was running and had to keep giggling he handle. The front door had a 1” gap to the outside and you could hear every noise. I will say the king size bed was very comfortable and the tv was mounted nicely for laying down. In my opinion the hotel was worth under $100 per night. The pool was broken. Before checkout time front desk called to ask when we were leaving (??? Never had this happen before) and seeing as we arrived after 5pm and had to wait 30 minutes for them to clean our room I don't understand why the phone call before checkout time.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations regarding your stay, and we really appreciate you sharing your insights. The feedback is appreciated and we will work to address it. You are correct in that we have been recently performing renovations over the past few weeks, and are committed to hearing and acting on our customers' input. We hope you consider us when you are in town again.