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SureStay Hotel by Best Western San Jose Airport, San Jose

3.0/5  - basé sur 114 notations.
1488 N 1st Street, 95112-4818, San Jose, United States - See map
SureStay Hotel by Best Western San Jose Airport - Welcome to the SureStay Hotel by Best Western San Jose Airport! The SureStay Hotel by Best Western San Jose Airport is ideally located in the center of San Jose. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of Silicon Valley, this recently renovated property provides guests easy access to local attractions such as San Jose Airport, San Jose Convention Center, area museums and universities. Free parking is available at the property. The SureStay Hotel by Best Western San Jose Airport offers a daily complimentary cold continental breakfast for a great start to the day. After a day of sightseeing or working, take a refreshing swim in the outdoor pool or relax in our gazebo seating area. The Winchester Mystery House, California's Great America, local wineries and corporate headquarters are within a short drive from the SureStay Hotel by Best Western San Jose Airport.

SureStay

Hotel by Best Western San Jose Airport

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 115 guest reviews
NOTE ISSUED
Excellent
18
Very Good
31
Average
29
Poor
15
Terrible
22
REFER TO NOTICE
Business Business
42
Couples Couples
17
Family Family
15
Friends getaway Friends getaway
8
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"great hotel, great location"

5
12/10/2018

big room, good breakfast with choice of hot food and great waffles. its so close to everything, really recommend it! and even though it's close to the airport, you don't hear any noise. friendly staff and very helpful.

"Great spot!"

4
08/09/2018

We had a great time and found accommodations clean and quaint. The pool was a great place to relax. Victor was very helpful and quick to help make our stay great. We'd definitely come back in the future!

RonakA67, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for your kind review. We are very pleased that you enjoyed your stay at our hotel and your overall experience. We hope to welcome you again soon!

"Unsanitary Dump"

1
05/08/2018

Found bloodstains on the blanket (not in a duvet cover) and called the office three times starting 5pm but they pretended I had not called before and said "someone will be over soon to check". There was no topsheet either so it had been resting directly on the bed sheet. After I insisted they fix it, it was after 8pm and someone did come over with another blanket and a top sheet. This person said they typically don't provide top sheet. I'm guessing they don't wash their blankets with any regularity either. The door had gaps about half an inch wide, and let in plenty light, smoke and noise. I would not stay at this hotel again. At a rate of 200 a night, it is a pricey dump with disease and infections thrown in for free.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights - we will convey your feedback to management to address.

"Very nice accommodations!"

4
24/06/2018

I had no idea what to expect when I booked this affordable (for Calif.) room right before an early morning flight out of San Jose Airport (SJC). I was pleasantly surprised when they offered me a King Suite at $100 off compared to their nearest competitor! Apparently, N 1st St. is "Hotel Row" for the airport. Most all brands and types of hotels are represented here. This King room was spotlessly clean & very spacious - almost exactly like a much more expensive hotel I had stayed at in a nearby town. I wish all hotels had microwaves and fridges in them. The staff was very friendly & helpful. They arranged to email me my receipt, since I was supposed to leave at 5 a.m. But my flight was delayed by 3 hours, so I was able to get a receipt in person. Aside from this facade of elegance, however, I noticed: Paper thin walls Sunlight at the bottom of the front door (lots of air escaping in & out) Fridge not appearing to be cold, but it was. Very meager continental breakfast (other hotels had full breakfast) I guess I was just ready to go home at that point. Since I noticed rave reviews about his hotel in general, I will give it another shot sometime.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for your review! We are pleased that you enjoyed your stay at our hotel for the most part. We greatly appreciate your detailed feedback and are glad that you will consider us as your hotel of choice when you visit again.

"Mixed Review "

3
21/06/2018

I keep seeing management on other reviews comment about renovations for awhile now. Hmmmmm..... Bedroom had newer bedding and furniture -however rug (already coming off glued on cove base part) and bedspread were already ruined and it's a sad shame! I left my shoes on every time to walk on the stained rug. Bathroom needs major renovations—tile is speckled green and that would be ok if the paint job and fixtures were upgraded to match a renovation. Shower and sink handle are gross and need replacing. Toilet was running and had to keep giggling he handle. The front door had a 1” gap to the outside and you could hear every noise. I will say the king size bed was very comfortable and the tv was mounted nicely for laying down. In my opinion the hotel was worth under $100 per night. The pool was broken. Before checkout time front desk called to ask when we were leaving (??? Never had this happen before) and seeing as we arrived after 5pm and had to wait 30 minutes for them to clean our room I don't understand why the phone call before checkout time.

Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose Airport, responded to this review
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations regarding your stay, and we really appreciate you sharing your insights. The feedback is appreciated and we will work to address it. You are correct in that we have been recently performing renovations over the past few weeks, and are committed to hearing and acting on our customers' input. We hope you consider us when you are in town again.