As our taxi drove through area I was thinking to myself what the hell have I booked, why the hell did I chose this area? Was met at reception by 2 very polite gentlemen, who booked us in very quickly and explained to us abit about area, about their free shuttle buses down to main tourist areas and about the airport shuttle we could book (which turned out to be 90% cheaper than taxi I had just paid for). The reception area was lovely and clean. Our room was bigger than expecting, clean and comfortable. Alittle noise from outside through the night but sure you would get that at any hotel in san fran. Bathroom was lovely too. Breakfast was also suprizely good, alot more choice than I was expecting for price we paid,was hot,cold,yoghurt,cereal,pastries,muffins something for everyone. Only issue we had was not very big for amount of guests, the 1st morning was fine but 2nd they struggled to find us a seat and we ended up sitting right by door where people would push past trying to get in and out,maybe a time slot booking system would be ideal for them. But all in all, was lovely hotel. Area abit daunting but my advice would be don't wonder about, make use of the free shuttles to union square.