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SureStay Hotel by Best Western San Diego Pacific Beach, San Diego

4545 Mission Bay Drive, 92109-4920, San Diego, United States - See on a map
SureStay Hotel by Best Western San Diego Pacific Beach - Welcome to the SureStay Hotel by Best Western San Diego Pacific Beach! The SureStay Hotel by Best Western San Diego Pacific Beach is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience warm hospitality and newly renovated, clean, affordable accommodations in the popular neighborhood of Pacific Beach, San Diego. We are within walking distance of Mission Bay Park, and less than three miles from SeaWorld and the Pacific Beach Boardwalk. Our hotel is also one of the nearest, most affordable lodging option if you want to enjoy the laid back feel of nearby Mission Beach, visit the bohemian neighborhood of Ocean Beach, take in the breathtaking, ocean views while hiking at Torrey Pines State Park or stroll through the boutique shops & restaurants of picturesque La Jolla. Located within easy access to the I-5 freeway, you will find it convenient for quickly reaching other must-see parts of "America's Finest City" like the famous San Diego Zoo. Our hotel team are known for providing outstanding customer service which is why we are a TripAdvisor’s Travelers Choice Award winner for 2020. Our hotel features amenity-packed guest rooms that offer pillow-top mattresses, convenient power/USB outlets, mini-refrigerators, microwaves, coffee makers, hairdryers, writing desks with ergonomic chairs, large 50-inch flat-screen cable TVs and individual AC/Heat units for your comfort. If you just want to relax and enjoy some sunshine then lounge at our outdoor, heated swimming pool, so you'll be ready to enjoy the famously vibrant nightlife of downtown PB. Stay connected with our complimentary Wi-Fi service or use the computer at our business center. If you don’t like hidden charges ruining your stay, you will be happy to know we do not charge for parking, have no resort fees and pets stay for free in one of our popular pet-friendly rooms of course! Wake up every morning to our complimentary hot breakfast buffet served daily! There is so much to see and do in San Diego, that you will be glad that you chose our great, central location which is just minutes from shopping, restaurants, museums, and plenty of options for water activities!

SureStay

Hotel by Best Western San Diego Pacific Beach

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 74 guest reviews
NOTE ISSUED
Excellent
63
Very Good
4
Average
2
Poor
2
Terrible
3
REFER TO NOTICE
Business Business
4
Couples Couples
12
Family Family
23
Friends getaway Friends getaway
12
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place and good atmosphere"

5
Chad619zzz, San Diego, California 16/09/2020

Nice place and good atmosphere. First arrived BigJ welcome us with a big smile and helped us through the process as well as recpmmending places to eat before asking him. New renovated room and hooked us up with two spot for now since the lot is still not filled. Say hi to big J when you are here next time. Cant missed him.

"Great customer service"

5
User 14/09/2020

Customer service was 5 stars, Jayson checked me in, and helped me with all my questions . The room is clean, nicely designed and had everything I needed. The only thing they could improve is the breakfast.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to spend your time with us! We are so happy you had a wonderful experience and thank you for taking the time to let us know. We appreciate you and your business. We look forward to serving you again!

"Cute room"

5
User 11/09/2020

Had a nice little room. Very friendly staff. Enjoyed my stay. It's clean and quite close to the beach. Very colorful interior design. There's a small pool outside as well but I didn't get a chance to try it out.

"Nice stay"

5
victoreO5698KG, San Diego, California 10/09/2020

Jayson check us in quickly got me a downstairs for me and my puppy which i really needed and he got for us room was clean hotel propety was clean tv channles work good and wifi was strong during our stay will return in future

"Five night stay at SureStay San Diego/Pacific Beach"

5
User 10/09/2020

Very pleased with this establishment! As soon as we pulled up we were greeted by Jayson, who took wonderful care of us! He was super polite, and his hospitality was A++++ The room was super clean, and very well kept! Overall a great place!

"Front Desk"

5
User 10/09/2020

I have been coming here once a week all summer and Jayson is always super helpful. From luggage to bikes, coffee or TP! Is also like the setup of the hotel as I can back my truck up to my door on the 1st floor. I have paddleboards and paddles and its nice to be able to keep an eye on them. Never had a problem with theft here either.

"Awesome place to stay"

4
Anna V, Casa Grande, Arizona 08/09/2020

We stayed 3 nights and our room was very comfortable and clean,check in was easy and the staff is very nice the worst part is the parking it fills up very fast and overflow parking is in the very busy street. But overall a nice simple place to rest when traveling.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Anna, for being our guest and for sharing about your visit. We truly value our guests' comments and appreciate as well your comment about how comfortable you were while visiting. Your recommendation is appreciated, and we look forward to welcoming you again.

"Great quaint hotel"

5
User 27/08/2020

I was assisted by Jayson whom was very helpful and made check in smooth and fast. Everything was a breeze and with the pandemic ..everything seemed pretty clean. I will return in the future and also refer others.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your response means the world to us, Lashundak2. Guest satisfaction is one of our many priorities. We love to hear that you will be returning and we really appreciate your recommendations. From all of us at the newly renovated SureStay Hotel by Best Western San Diego/Pacific Beach we look forward to welcoming you back again!

"Jayson front desk awesome"

5
User 23/08/2020

Just want to write this review about the service. Jayson at front desk is awesome. His customer service skills are great. He waived the deposit for me which was great as well. Called me to make sure everything was good and let me know if i needed anything to come see him and he would make it happen. Highly recommend this place

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review is very much appreciated. Here at the newly remodeled SureStay by Best Western San Diego Pacific Beach, we want to impress our guests with our hospitality. It's our top priority! And also please know that Best Western is focused more than ever on the health and safety of our guests and our associates - your well-being is our top priority. Hygiene and cleanliness have never been more important to us and we believe that hotels can never be "too clean". It is with your health and well-being in mind that we work hard every day to ensure each of our guests feel safe and comfortable. Thank you for recommending us and we look forward to seeing you return.

"My stay at the surestay best western"

5
User 22/08/2020

I had a wonderful stay here and the process was very easy going in ... jayson that worked at the front desk made are experienced even better with his knowledge and professionalism. Vanessa also helped me throughout the week, she was very attentive and made sure my stay was a good one. Thank u!

"Gina was great"

5
User 22/08/2020

thank u for your good service rhw service is great wifi is good rooms are nice and people here are really nice love the service will come back again everytime I'm in San Diego my go to spot thanks for everrrrrrrything

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
RayR1829, it's so nice to hear that you found Gina helpful and that our hotel is your go-to spot when in the San Diego area. We can't wait to see you return!

"Thanks Gina"

5
User 21/08/2020

Really good hotel and the people that work here are the best especially Gina the one that works the front desk they really know how to make you feel like your home. So if your thinking bout staying here you wont be disappointed.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review has made our day! Thank you so much. We'll be sure to let Gina know that her efforts to improve your stay have not gone unnoticed.

"Friendly Staff! Also nicely updated rooms!"

4
User 19/08/2020

I had a last minute work trip and had to book a hotel stay quickly and found this on google and I called the staff and the staff is super helpful I also joined the best Western rewards program. Everyone working there made my stay easy and comfortable. GINA who works In the front desk was very helpful! Enjoyed my stay and definitely will be back for work trips.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at the newly remodeled SureStay by Best Western San Diego Pacific Beach will enjoy their time spent with us. And we could not be happier to hear that you joined the Best Western Rewards program! It was a pleasure having your company and we look forward to welcoming you back again soon!

"Wife"

5
User 16/08/2020

Jaysons C/S was amazing. When we checked in the had our room spread apart and he did everything to switch us an Upgrade and right next to each other. Definitely an ppls person! The rooms were clean and fresh.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
JenniferdK8989QC, thank you for so much for taking the time to share the highlights for your stay at the newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach. We can't be more delighted to know how much you enjoyed your check-in experience and our staff member, Jayson! Thank you once again for allowing us to be of service, and we look forward to your next visit.

"I LOVE THE STAFF!"

5
User 16/08/2020

From the moment Jayson checked us in and was so kind and funny we knew we'd love the stay! After settling into our room Jayson had given us a call to check and make sure everything was up to standard! Through your stay the staff has been very accommodating and caring. We definitely recommend this hotel and will most likely return!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are very happy that you stayed with us at the new SureStay Hotel by Best Western San Diego/Pacific Beach. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and that you'll be recommending us to friends and family! All of us here look forward to your next visit with us.

"Good stay"

3
User 14/08/2020

the rooms were good and jayson did everything to make me feel welcome. The area may seem sketchy but for the price its good theyre pet friendly for no fee which was a big plus for me because i wanted to bring my fur baby along

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us at the recently remodeled SureStay by Best Western San Diego Pacific Beach. We are happy to know you liked our helpful staff, clean and pet friendly accommodations, and that we were able to meet your expectations at a good price. It was a pleasure to have you as our guest, and we hope to see you again soon.

"Small but nice"

5
Lejune1, San Diego, California 06/08/2020

Formerly Red Roof Inn,rooms are small but good enough for me since im solo,its located by the Bay in Pacific beach area,lots of restaurants nearby,Jayson,receptionist was very nice and polite,not a bad area,would stay here again

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for taking the time to tell us about your experience at the new SureStay by Best Western San Diego Pacific Beach, former Red Roof. We have made many improvements to our property, such as upgraded furnishings with convenient power outlets, mini-refrigerators, microwaves, coffee makers, alarm clocks, hairdryers, free WiFi, writing desks with ergonomic chairs, and flat-screen cable TV's! We're glad you found our service and accommodations acceptable and that you would stay with us again! We look forward to welcoming you back again next time you are in our area.

"Great front desk service!"

5
mariainspireme, Las Vegas, Nevada 31/07/2020

Great customer service!!! Jayson checked us in and he's awesome!!! He was very pleasant and courteous and made it easy...so we decided to stay a 2nd nite...thank you Jayson! After a long road trip, he made checking in so easy!!!

"Terrible stay at this Hotel"

1
Follows38, Garden Grove, California 28/07/2020

When I came in there was stains on the wall and the bed had green and yellow stains on it and the pillows were clean and there was even vomit on the chair and the shower floor had hair and the toilet had piss behind it . Overall I am definitely not going to come back here again.

"Very professional customer service that was a delightful experience with Jayson!"

5
User 26/07/2020

Prior to to arriving at my hotel things were not going my way and I was experiencing a difficult week and couldn't wait to get some much need rest and relaxation. Upon checking in I was greeted by a true professional named Jayson, he made sure I knew exactly where I need to go and helped my check in experience be a breeze and made me feel like I picked the right hotel with people that truly had my back. Jayson is one of the reason the Surestay will be a no brainer for my travels in Pacific Beach an has become my home away from home, the world needs more down to earth and friendly people like Jayson in it. Thank you for the hospitality!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Johnno760777, your kind review means the world to us! Hospitality is just one of our top priorities, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we hope to welcome you back soon!

"The front desk staff were very nice BUT it's cheap for a reason!"

2
grizmt, Phoenix, Arizona 24/07/2020

We made reservations, checked in then after seeing the room checked out and went to another property. While the front desk staff are very, very friendly it does not make up for the negative things. First thing, the room floor was dirty. It's not carpet it looks like commercial vinyl flooring so it wasn't swept very well I guess. The beds are hard and cheap feeling and the room smelled of urine. You can tell this was an old cheesy Red Roof Inn that they slapped a coat of paint on and added Motel 6 room furnishings/flooring. They have ashtray/garbage cans like you'd see in front of a 7/11 on each floors walkways that you've got to navigate around with your cart to get to your room so you can expect cigarette smoke to waft into your room at some point as it did while we were there. My wife almost fell on her face tripping over the raised lip getting in/out of the elevator, it did not stop flush with the floor as it should. In my opinion if you're looking for a cheap sketchy place to stay you've found the right place!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Dear Grizmt, We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. And we would like to take this opportunity to let our guests know that all of our guestrooms have new commercial quality luxury vinyl tile (LVT) flooring installed. Our hotel underwent a substantial renovation that included all guestrooms and public areas before changing its name in June 2020. Most of our guests regularly comment that they enjoyed sleeping on our comfortable but firm mattresses, but we understand how challenging it is to have a bed that will be suitable for everyone's individual preferences. We have placed trash cans conveniently in our exterior corridors for guest to help us keep the facility clean. This is the first time that we have heard of the elevator not being even with the floor landing. We apologize if this was an inconvenience for you and your wife. Thank you for letting us know so that we can check that and ensure our guest's safety. Again, please accept our apology and we would like to have another chance to welcome you back in the future for a better experience. Thank you. Management

"3 nights stay in San Diego"

5
User 23/07/2020

We had been welcomed by Jayson who was very welcoming with a very good energy. He was very kind to us and explained us everything you need to know. You feel free to go ask him anything if you need. The room is very clean and pretty modern.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay at the newly renovated SureStay by Best Western San Diego/Pacific Beach hotel. We want you to know that Best Western is focused more than ever on the health and safety of our guests and our associates - your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us - we believe that hotels can never be "too clean". It was a pleasure hosting you and we look forward to welcoming you back!

"Very clean hotel"

5
User 23/07/2020

checked into the hotel. from ther beginning of check in to the room. front desk clerk was very nice. Room is very clean cleanest hotel I've stayed at. I would definately stay here again. The best hotel experience I've had.

"family time made safe"

5
sinv7172, Chandler, Arizona 12/07/2020

our grown kids live throughout California and we were looking for a place to come together and safely celebrate our youngest's birthday. Jayson at the newly renovated surestay made our check in process truly enjoyable and even upgraded one of the rooms! thanks Jayson for making family time possible!!!

"jayson was amazing"

5
User 11/07/2020

Jayson, at the front desk, was incredibly accommodating and kind! He truly made our stay at the hotel 100% the best it could have been. He was available to help us and has the most sincere energy about him. Thanks Jayson!

"Jayson was awesome and I'm top of it !"

5
User 11/07/2020

Great place to stay from check in jayson was extremely helpful and answered all my questions while checking me in in a timely matter .the room is nice and clean and ac works great . Def recommendation to anyone staying in San Diego for the weekend or whatever .

"Fourth Of July Trip"

5
User 06/07/2020

Made the last minute decision to come to SD for the 4th with some friends. I was hesitant, due to Covid, but I'm so glad we chose to stay her. Jayson was so kind and friendly and it was so refreshing to see someone who genuinely enjoys their job. The room was clean, shower was nice and big, and the hotel itself was nice. If you've ever stayed in Pacific Beach, you know how rundown most of the hotels are and I'm happy to report that this was not the case. Will definitely be staying here in the future!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Christina_djo, it is a pleasure to read your fantastic review of the SureStay Hotel By Best Western San Diego Pacific Beach. We are thrilled that you enjoyed our friendly, helpful staff and also your spacious room as well as our convenient location. On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

"Visiting the area"

5
User 05/07/2020

Jayson was awesome and has exemplary customer service skills. He was very helpful and quick to answer any questions we had. I would say he is one of the friendliest hotel employees we have ever encountered in our travels.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your fantastic review! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

"Low end"

2
LatkaSanDiego, San Diego 05/07/2020

The good: Jayson the receptionist was welcoming and friendly and the price was the lowest you can get for PB or Mission Beach. Located in walking distance to lots of eating options and 7/11. The bad: room was really tiny, not as clean as I'd expect (cleaner swept but left a pile of dirt and a toothpaste cap pushed in the corner, also the floor had dirty footprint marks). The toilet had a leak so it ran every 5 minutes. Oddly there was no trash can in either the bathroom or room. 1st floor location was noisy with sounds of traffic and people coming and going, but with the AC on we were able to drown out the noise. We booked on the surestay website and requested a pet friendly quiet 2 bed room, but upon checking in, that wasn't available. The room we got wasn't what we reserved, yet we still had to pay for 2 beds. Finally, the neighborhood has a few homeless people right outside. We knew that going in so it was fine.

"Great location and value"

5
User 04/07/2020

Check in was quick and easy. Jayson was super helpful. Very welcoming and gave us insights on where to go. Our room was very clean and nice and cool when we got in. Perfect location, near the highway and not far from Pacific beach too. Free parking is a bonus. Will definitely stay here again just because of the hospitality Jayson showed us

"4th July stay"

5
User 04/07/2020

Jayson is very understanding and let me park my 2nd car . Gave me good directions on the beach's and the places to go and he seemed very nice and respectable and also I enjoyed the new rooms and I enjoyed my hotel .

"Great hotel and service"

5
User 02/07/2020

Jayson and the staff really took care of me gave me great rate also good info on area and most important a very clean room with a great tv and speedy Wi-Fi will return if ever again in the San Diego area thank you sure stay

"Stay"

5
User 02/07/2020

Jayson and Vanessa were great, and made it very easy to check in! They helped me out by waiving a fee before our stay so that we were able to enjoy our vacation without any stress about money. Thank you SureStay!

"Perfect location"

5
geoffmP7028UP, San Diego, California 12/06/2020

Got a last minute booking at what I thought was a red roof inn but is now a SureStay. Jayson, the hotel manager, was a big help getting my room and everything I needed for my stay! Will definitely return here. This place is always clean, one of my go to's while in San Diego.

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our guests is our top priority, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we look forward to welcoming you back soon!

"Jayson at front desk"

5
User 12/06/2020

I have to say because of the decent price I was not expecting much but Jayson at the front desk took the extra step to make our stay that much more comfortable. The room was clean and cozy. Jayson went out of his way to call and check on us in our room to see if our room was up to our satisfactory, and it was. Thank you Jayson for your hospitality!

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Dear gabeflor1, we are glad to read how much you enjoyed your time at the Surestay Hotel By Best Western - San Diego/Pacific Beach. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, and accommodations. Thank you for your business, and we look forward to your next visit.

"Hotel manager"

5
User 11/06/2020

Im big on reviews ! Jayson was so amazing ! We came and got a little scared because the parking lot does not have a lot of light n the hotel changed from Redroof to Surestay . But he really helped us out and convinced us to say showed us around and we were glad to stay . He had an amazing uplifting personality! Will be coming again when I take another trip Thank You ! Jayson !

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.