Room 1
Room 2
Room 3
Promotion code

SureStay Hotel by Best Western San Diego Pacific Beach, San Diego

4545 Mission Bay Drive, 92109-4920, San Diego, United States - See on a map
The SureStay Hotel by Best Western San Diego Pacific Beach is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience warm hospitality and newly renovated, clean, affordable accommodations in the popular neighborhood of Pacific Beach, San Diego. We are within walking distance of Mission Bay Park, and less than three miles from SeaWorld and the Pacific Beach Boardwalk. Our hotel is also one of the nearest, most affordable lodging option if you want to enjoy the laid back feel of nearby Mission Beach, visit the bohemian neighborhood of Ocean Beach, take in the breathtaking, ocean views while hiking at Torrey Pines State Park or stroll through the boutique shops & restaurants of picturesque La Jolla. Located within easy access to the I-5 freeway, you will find it convenient for quickly reaching other must-see parts of "America's Finest City" like the famous San Diego Zoo. Our hotel team are known for providing outstanding customer service which is why we are a TripAdvisor’s Travelers Choice Award winner for 2020. Our hotel features amenity-packed guest rooms that offer pillow-top mattresses, convenient power/USB outlets, mini-refrigerators, microwaves, coffee makers, hairdryers, writing desks with ergonomic chairs, large 50-inch flat-screen cable TVs and individual AC/Heat units for your comfort. If you just want to relax and enjoy some sunshine then lounge at our outdoor, heated swimming pool, so you'll be ready to enjoy the famously vibrant nightlife of downtown PB. Stay connected with our complimentary Wi-Fi service or use the computer at our business center. If you don’t like hidden charges ruining your stay, you will be happy to know we do not charge for parking, have no resort fees and pets stay for free in one of our popular pet-friendly rooms of course! Wake up every morning to our complimentary hot breakfast buffet served daily! There is so much to see and do in San Diego, that you will be glad that you chose our great, central location which is just minutes from shopping, restaurants, museums, and plenty of options for water activities!

SureStay

Hotel by Best Western San Diego Pacific Beach

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 1479 guest reviews
NOTE ISSUED
Excellent
1000
Very Good
239
Average
130
Poor
61
Terrible
49
REFER TO NOTICE
Business Business
163
Couples Couples
274
Family Family
409
Friends getaway Friends getaway
328
Solo travel Solo travel
181
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"PRISTINE! Plus Jayson made it worth staying!"

5
User 19/01/2021

It's crazy new, extremely clean(my 2 requirements), at a good location and the main reason to stay, JAYSON! He's hilarious, accommodating, freaky quick service, and just an absolute joy when it's the first time you visit CA all the way from OK. Honestly, even if the facility wasn't so nice, I'd stay anyway because Jayson was the perfect "host. Professional, efficient, and will make you laugh. Cheers.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for leaving such a wonderful review! We are thrilled that you loved your experience at our newly remodeled hotel and that you enjoyed our convenient location; Jayson will be very happy to read what you wrote. Please know that Best Western is focused more than ever on the health and safety of our guests and our associates- your well-being is our top priority. Hygiene and cleanliness have never been more important to us and we believe that hotels can never be "too clean." It is with your health and well-being in mind that we work hard every day to ensure each of our guests feel safe and comfortable. We appreciate your kind words and we look forward to seeing you again.

"Great Hotel"

4
Jonathan J, Los Angeles, California 18/01/2021

This is a good hotel to stay at around Pacific Beach. Pros: Comfortable beds Free parking and Wi-Fi Housekeeping available during COVID-19( must request daily) Nice TV with good channels Elevator Good AC and heating Good coffee Cons: Breakfast bag was not good, all sweets

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Jonathan J, Thank you for evaluating your stay at SureStay Hotel by Best Western San Diego Pacific Beach. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with our newly remodeled hotel and well-appointed accommodations. However, we apologize for not meeting your expectations with regard to the breakfast options we currently offer. Thank you for posting a review so future travelers can read about your experience. We hope to have another opportunity of welcoming you back soon.

"Excellent Customer Service"

5
User 12/01/2021

I was greeted by Jayson when I arrived and received great customer service. He was very accommodating, made sure I had everything I needed and called to check on the room when I got settled in. I wasn't sure the heat was circulating in my room and Jayson offered to switch my rooms for my comfort. He was very nice, kept a smile and made me feel welcome and at home. I also had an interaction with Gina the 2nd day as I decided to stay another night. She offered for me to become a rewards member so I may earn points and stays in the future. Overall I had a great experience with this hotel and would stay again.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
BrittS1959, thank you so much for taking the time to leave us this wonderful review about our hard working staff. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We appreciate your kind words and we look forward to seeing you again!

"2 day stay in pacific beach!"

5
User 09/01/2021

I had a great stay here in pacific beach! Everything was perfect all my needs were met! Hotel is in a great area and close to everything. I had excellent customer service from Jason and Gina! I would 100% recommend!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We could not be happier that we were able to impress you with our location, customer service and accommodations. Thank you for recommending to future guests, and we look forward to your next visit.

"cool digs"

5
User 08/01/2021

keep your eyes open as it is a busy area. Jayson at front desk was courteous and professional. room was very clean and comfortable. close to mission and pacific beach, as well as La Jolla. Good times await in San Diego.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Ragerg80, for being our guest. We are thrilled to read you had a nice stay and that you received the customer service you deserve from Jayson. We are also happy to know you enjoyed our newly remodeled hotel and clean and comfortable accommodations, as well as our convenient location to pacific beach. We hope to see you again soon!

"Awesome Employee"

5
User 06/01/2021

The place was very clean and upscale, staff was polite and treated us kindly. When there was a discretion regarding my deposit and a smoke detector being covered prior to us arriving, Miss Gina took care of the situation right away, contacted management and got the whole situation straightened out as well as my $100 depost! Thank you so much Gina! This employee deserves a pay raise?

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Aviea2021, Thank you for being our guest and for choosing to stay with us. We work hard to ensure our guests have a positive experience, so we are very pleased to know how much you appreciated Gina's services and she was able to take care of your situations right away. We hope to have another opportunity of welcoming you back soon.

"Excellent Service / Amazing stay"

5
Y2329OOpatrickm, Los Angeles, California 05/01/2021

Our stay was fantastic as we are weary travellers and the welcoming tone in JAYSUN and GINA's voices, the wonderful front desk representatives blew the lid off the very precedent that is excellent customer service! I will definitely be coming back !!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us and for sharing your great experience at SureStay Hotel by Best Western San Diego Pacific Beach. We are very glad to know you were impressed with the quality of service provided by Jayson and Gina. We appreciate your business and hope to welcome you back soon for another amazing stay.

"Great people"

5
mikerK3296RO, Los Angeles, California 04/01/2021

Room very clean. Jayson was really helpful. He let me check in early so I wouldn't be out on the curb. He let me have the breakfast bag when I checked in since my flight was before normal breakfast time. Thanks Jayson

"Great place to stay in"

5
User 03/01/2021

The customer service was excellent. The room were clean, the bed was comfortable and enjoyed the TV . Over all I have a great time staying there. If ever in town most try out. Jayson was a great help.

"New Years Hoedown"

5
User 31/12/2020

Clean room, nice decor. Room was as described and great for the price! But above all, the friendly gentleman at the front desk by the name of Jayson was of huge help. Not only was there a friendly smile and great tone, but the knowledge of basic customer service was far bypassed. We hope to have every front desk attendant be like Jayson.

"My stay"

4
User 26/12/2020

My second stay here at the Surestay hotel by BestWestern was a great one. I met with my cousin for the holidays trying to make something out of this wacky holiday season. Nonetheless I'm 100% satisfied with the place we staying. The service and room were fantastic and I will surely be back for a third stay!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Kinnnics, for choosing to stay with us during the holiday season. We are pleased to know how much you enjoyed our services and newly renovated hotel and updated accommodations. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one during these crazy times. We value your feedback and look forward to welcoming you again!

"Great Place"

5
User 20/12/2020

Jayson and Gina were great. Great place to stay with Great hospitality. Very friendly and went out of their way to make our stay enjoyable. Would strongly recommend this place to anybody coming to San Diego for business.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thanks so much for recommending the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach to the travel community. Your satisfaction means a lot to us and we look forward to your next stay at our facility.

"Really friendly staff and clean hotel."

5
User 20/12/2020

I chose this hotel because my gf and I ha e a dog and the pet policy incomparable. Gina was super friendly as well as the other two front desk clerks. Thanks you will come back! The location is great check out the sushi tacos or Thai food nearby!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Rileydunn995, We're delighted you had an excellent stay at SureStay Hotel by Best Western San Diego Pacific Beach. Our hotel is newly remodeled, so it is a pleasure to know how much you liked our friendly staff, accommodations, clean hotel, and the location. Thank you for the recommendations, and we look forward to welcoming you again the next time you are in our area.

"Great Review"

5
User 20/12/2020

I enjoyed my stay at the hotel, and Jayson was great. I would highly recommend staying here. I came with a fresh room and everything was clean. Overall San Diego is a great place to visit. I would come again.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments, so we're glad to hear you enjoyed your stay and our clean accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.

"Great by the sea"

5
User 18/12/2020

Loveable cheap hotel by the bay. The service and receptionist Jayson was super courteous. He acknowledged my best western status right away and asked if i had any room requests immediately. He made the check in process about me and making me conformable. rooms were clean and modern with MW and fridge. beds are on the firmer side, which I prefer, and the pillows were soft. The internet was very fast testing almost to 50mbs and the tv is a big 55inch samsung. Parking lot is a bit small on north side but the south lot is bigger if your driving a big truck or towing.

"Warm Welcome"

5
User 14/12/2020

Jayson at the front desk was very nice, welcoming, very helpful and courteous. He called twice to insure we had everythingwe need. Rooms are awesome, the price is right, good area, and family friendly. Definitely would stay again.

"An exciting weekend to come!"

5
User 11/12/2020

Jayson greeted us with such high spirits I knew it was going to great time. It was a great laugh to have after such a long drive! He was extremely helpful sorting out the paperwork, getting us into the room and making it was to our liking. The room smelled of free laundry and it was so clean! Thanks Jayson!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay at our hotel. We are so glad to read how much you enjoyed your time with us and the service you received from Jayson. He is wonderful and loves entertaining our guests. We will tell him about your fantastic review. It was a pleasure to have you as our guest, and we hope to see you again soon.

"A great service"

5
User 06/12/2020

due to some family stuff wasn't able to stay at the hotel but spoke to the front desk and jayson was a lot of help to assist me in the next steps in this process. He was very friendly and helpful. I can't wait to get an opportunity to stay at this hotel next time.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for sharing your amazing feedback and we look forward to welcoming you back again soon!

"Great stay"

5
304patrics, Anaheim, California 02/12/2020

Great place. Clean accommodating staff was awesome Gina super friendly and helpful. I thought I lost my paycard and she was searching just as frantically as I was to make sure it was found. It's nice when you're made to feel human and not another receipt for the night. Thank you guys so much. Jason is super friendly and respectful. Always says hi and trys to help if he can.

"What you pay for"

2
paulaalarkin, San Francisco, California 01/12/2020

1. WiFi- POOR; would not recommend planning to work remote from a room here 2. Cleanliness - POOR; the room smelled like death. It appeared clean but it just had this stink of an elderly home. The bath towels were tiny and I had to use 2 to dry off, and one of the towels had visible stains on it. 3. Safety - POOR; I was traveling as a single younger female and was given a first floor room with a hole in window screen. Anyone could have literally just opened my window at any time. Super dangerous and irresponsible on management's part. It is also not in a phenomenal area of PB and there are sus people around. 4. Amenities - OK; they have A/C, a big shower/tub, mini fridge, microwave & flat screen TV. I felt GROSS getting into that bed though. It just seemed like it was not clean & the sheets are soooo scratchy. 5. Staff - AWESOME; the staff were super nice and really the major redeeming quality of the SureStay. They were very helpful, kind and knowledgeable.

"Clean and very needed for a good night sleep"

5
User 30/11/2020

Gina is the best she helped me over the phone and in person very professional with a great attitude and great customer service if she's there when you check in your in good hands next time your in PB check it out

"Great service and very clean room."

5
MateoLindz, San Diego, California 29/11/2020

Just starting my stay here but it is already a great one. Starting with Jayson who checked me in with a friendly smile(of course behind a mask) and great service. Everything was clean in the room and well taken care of. Would definitely stay here again great prices and awesome location.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, MateoLindz, for staying with us and for providing feedback. We are glad you were able to take advantage of our hotel amenities and our location was convenient for you! We hope to have the pleasure of welcoming you back next time you visit the area.

"Surestay stay"

5
User 29/11/2020

Very nice hotel for the price. Great amenities and very clean. Love being able to have fresh coffee in my room in the morning and a big HD tv for relaxing. Came to stay for one night when I normally stay on the beach and I wasn't disappointed. Jayson was the employee that checked me in and he was more than helpful and very kind! Highly recommend!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thanks for highlighting our price for value received. We're are so glad to hear that you enjoyed your stay. Our hotel is offering large 50 inch TV sets and enhanced safety and cleaning protocols. We appreciate you recommending us and we look forward to your return.

"Great Stay!"

5
User 27/11/2020

Jayson at the office was able to get a larger room to accommodate our two dogs and put us close to our car! Great customer service. Nice and easy stay. If you're looking for a more affordable place for your dogs, this is a good option.

"Great Stay"

5
User 24/11/2020

Vanessa and jason made my trip that much better good people to talk to vanessa gave me great option for food in the area and jason will go the extra mile when needed for the hotel as i seen him taking trash out one fay and sweeping property you can tell they both love what they do will be back cause of there service alone

"Great service"

5
User 21/11/2020

Jauson gave awesome customer service both time's we've used this sure stay hotel by best western are company will definitely use you again I will let other employees know of your great customer service

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Jennifer, for staying with us at SureStay Hotel by Best Western. We are so pleased to know that you were impressed with the quality of service provided by our team. Thank you for recommending our hotel to future guests, and we look forward to seeing you again soon.

"Nice hotel"

5
User 20/11/2020

Very nice hotel, people who work are very helpful, the rooms are super comfortable in a good neighborhood close to the beach! I really recommend! We could do check in early and they give us a parking lot inside of the hotel.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us and sharing your great experience. With our hotel being newly renovated/remodeled, we are glad to know you enjoyed our comfortable accommodations and hotel services. We appreciate your recommendations, and we look forward to seeing you again.

"Very welcoming !"

5
User 18/11/2020

Jayson made me feel welcomed and his energy immediately raised my spirits. I requested a first floor room because i had A lot of things & he accommodated me and also made sure i knew about the grab n go breakfast ! Check in was pretty Easy took a while for my reservation to get through because i had Booked it while pulling up to the hotel. The lobby smells good ! Once i got to my room it was. Clean and smelled good . I will Be extending my stay!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staff will definitely be happy to read this as well. Customer service and satisfaction is our priority, and your review reaffirms the hard work we put in every day. With our hotel being newly renovated/remodeled, we are delighted to know how much you appreciated our clean lobby and well-maintained room. We enjoyed having you as our guest!

"Great service"

5
User 15/11/2020

Jayson at the front desk was very friendly and waved the parking fee for my extra vehicle. Check in was quick and easy plus my room was nice and clean. Nice location close to the water and plenty of restaurants near by.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We can't thank you enough for your fantastic review and we're happy we could help you in that we waived your parking fee. Pleasing our guests is one of our top priorities and knowing that we have done just that brightens our day. Thank you for your valued support and we look ahead to your next stay at the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach.

"Jayson"

5
User 13/11/2020

Very friendly & helpful, made my stay feel very welcome for me and my pet! Even though all the pit friendly rooms were taken, key made an exception and found a room for post to stay in. Checking in with very quick and had me in my room in no time!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
markjeremy928, we are glad to read how much you enjoyed your time at our hotel. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one. It was a pleasure having you and your pet as our guess and we look forward to welcoming you back.

"Excellent customer service and a great room"

5
RDWFBC, Santa Clarita, California 11/11/2020

Gina at the front desk provided excellent customer service upon arrival and during my stay. The room was very clean and the room rate was very good. The location is very well located with many Travelers locations nearby. With excellent customer service like this, I would highly recommend this Hotel for travelers. Thanks for a great stay.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our guest and your positive feedback regarding your stay. We are happy to know you found us to be a good value and that were impressed with our hard-working associates, clean accommodations and convenient location. We appreciate your review so future travelers can read about your pleasant experience, and look forward to welcoming you back soon.

"Great Area and Hotel"

5
User 05/11/2020

The Staff here is awesome especially Vanessa and jayson they got out work crew good rooms help us with breakfast bags to take to room since we leave in am before the breakfast starts thank you guys for that good to see Great service still exist

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for staying with us and for the positive feedback! We appreciate you taking time out of your day to recognize our efforts. Our team strives to deliver excellent service. We are so happy to know you received service above and beyond to accommodate you and your family. Thanks again for being our guest, and we hope to see you again soon.

"Great spot"

5
User 05/11/2020

Came here for work was check in by jason who was quick funny and a good guy told me about good food spots in area hotel rooms are clean and location is safe wifi strong will definitely be back here when in San Diego

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We very much appreciate and value your feedback and will share it with our team. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We look forward to welcoming you back again soon!

"Worth it"

5
User 01/11/2020

Really nice and clean. The rooms look modern and again everything is SUPER CLEAN!! Good price and the staff was super friendly. The front desk guy, Jayson made sure we had everything. Definitely would recommend.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thanks for the great review, The team at newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach is thrilled you're so happy with your stay. Jayson really is a fantastic employee; we feel so lucky to have him. Thanks again and we appreciate you recommending us!

"Halloween Weekend in SD"

4
User 31/10/2020

For the price and location you can't really beat it. The only down side was the loud noises coming from the bathroom plumbing, but Jayson from the front desk was super cool and made sure their staff looked into the issue upon our group checking out. I'd say continue to have good customer service like how Jayson handled himself, and I'll certainly be back on my next visit. Overall good stay, thank you!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
m18mejia, we're sorry to hear you did not have a great experience. Thank you for letting us know about the loud noises coming from the bathroom plumbing. We will handle that issue on our end. It is our priority to ensure every guest leaves with a happy memory of their stay and we will be sure to let Jayson know that his efforts were recognized. Thank you for recommending us and we look forward to serving you again.

"Another great stay in San Diego"

5
User 30/10/2020

My 2nd time to this location and what a improvement jayson still here red roof was good but suretay is definitely much better improvement im impressed.Great work on the floors and tvs .Been a year or so but when i come back to san diego this will be my go to spot

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you so much for staying with us again. We are pleased with the upgrade to BestWestern Surestay. The remodel has been great and appreciate your acknowledgement

"Great staff and clean room!"

5
User 28/10/2020

Jayson has excellent customer service skills. He made me feel welcomed and even checked on me after I got settled in my room to ensure everything was okay. The room is very clean with no odors unlike the hotel across the street that I had to check out of. Overall great experience. I will be staying here again on my next trip! :)

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We appreciate you evaluating your stay with us to future travelers and we're so glad you had a good experience. We look forward to welcoming you back again. Thank you for your valued business!

"EB"

1
User 25/10/2020

The room smelled like smoke and it was a non smoking room hence the reason the window was open when we walked in first day of stay. 1 roll of toilet paper thank goodness I brought some. Tissue paper had a dirty one sticking out of it. Parking lot had constant people sitting in their cars smoking weed and god knows what else. Lots of homeless hanging around at entrance to parking lot. Construction going on near hotel. Fire alarms going off in rooms and our fire alarm was hanging from ceiling not screwed in. I will not stay here again it's not worth the money that was paid.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
EAB1919, while we appreciate our guest's comments and concerns we are disappointed to read your review. At any point in time during your stay did you mention any of the issues to our front desk staff. We are here to help you and we want you to leave our hotel with a good memory of your stay with us. If you are not completely satisfied with your accommodations, let us know. This will give us a chance to give you another room, fix an issue or refund your money if you decide to cancel, if possible. We will be checking into the issues that you mention. If you have further concerns or comments and you would like to discuss them with us, please don't hesitate to give us a call and ask for the General Manager Vanessa.

"Jayson was AMAZING!"

5
User 25/10/2020

My stay has been amazing so far, starting with the most efficient check in process I've ever been apart of. I had the pleasure of being checked in by Jayson. He was friendly, extremely detail oriented and efficient. I think from start to finish the whole check in process from charge to signitures was maybe 6 minutes. I appreciate it because it had been a long day and I was ready to relax. Even running into Jayson going out to my car he asked "how everything was so far." It is because of people like Jayson that I know I will return and I will refer my family and friends to this very hotel. He treated us with respect and was personable all at the same time. I happen to be a travel consultant for AT&T wireless and United Airlines and i can't wait to rave about this hotel and Jayson to all my employees. He definitely needs a raise...

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our guests is our top priority. We are so grateful for your kind review. Thanks for sharing your review with us and the community.

"Pleasant!"

5
User 24/10/2020

Clean and pleasant and close to everything! Customer service was outstanding. Jayson helped me tons! Excellent service. Thanks so much for the stay. The rooms have personality and sound. Will be back!!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
nicolemcd96, thank you so much for taking the time to share the highlights of your stay at the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach. We can't be more delighted to know how much you enjoyed our customer service and that our location was convenient for your needs. Thank you once again for allowing us to be of service, and we look forward to your next visit.

"Stay"

5
User 23/10/2020

Jayson was great! Super nice and helpful to me and my friend, offering us extra pillow and more. Really made our stay fantastic! Had great time at the hotel and will definitely come back again. Thank Jayson for the hospitality!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your amazing review of the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach area. We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Jayson was very helpful!"

3
User 22/10/2020

My stay here was good. Room was small but overall okay. Unfortunately, there were other hotel guests who were loud, both in their rooms and outside the hotel. Jayson working at the front desk was very helpful and had great customer service. Thank you Jayson!

"Our visit"

4
User 19/10/2020

Great help and people ! Rooms are nice and cozy great for a night out ! Gina was amazing help and got us to our room in a jiffy! There's a little park to potty your dogs and a pool ! Great weather and close to great beaches !

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We truly appreciate our guest comments and concerns. We're very pleased to hear that your visit was a positive one! Our hotels are implementing additional processes to help protect the safety of guests and team members, including new cleaning protocols. We look forward to your next visit and we will tell Gina about your kind comments.

"Jayson was great!"

4
User 19/10/2020

Our stay here was great Jayson was able to accommodate us in a nice room and his customer service was very much appreciated. From the second we walked in he was friendly and called to follow up and make sure everything was okay. Thank you Jayson!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our recent guest at the newly renovated SureStay Hotel by Best Western San Diego Pacific Beach and mentioning our service and nice facilities. We're glad you found our staff helpful and courteous and we look forward to another great stay with us!

"Jayson is the Best"

5
User 17/10/2020

Our stay at Surestay here in Pacific was amazing! I don't think I would of had such a great stay without Jayson! He had the best hospitality and truly made sure we had a great/comfortable stay! Thank you Jayson☺️

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you very much for your amazing review! We will be sure to tell Jayson about your kindness. Thank you again and we hope to have the pleasure of welcoming you back again soon.

"Never again!"

1
467juanitab, Rancho Palos Verdes, United States 15/10/2020

Without giving too many details, this is a little step up from Motet 6. Just by looking at the building, it's enough to start looking for something else. Even though the room was decent, it wasn't totally cleaned, smell bad. There were people without shirts, guys smoking weed, etc. The elevator was just disgusting. I honestly not recommend this hotel and unfortunately because I was reading Best Western, I made a huge mistake of staying.

"re san diego trip"

5
User 12/10/2020

Micheal and Jayson helped me the first night i checked in. The neighbors dagdog had opened the door and I kept him safe along with employee Micheal. This was an escape dog the size of a full grown rottweiler anyways that is how this adventure started. We must have waited a good twenty min for the owner to show up It truly is the people that can make a place so much better or worse in this case I cant emphasize enough how much appreciation for your kindness and how thankful to have met both of you!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review is very thoughtful. Thank you for being our valued guest! And we are very pleased to know that you found your stay enjoyable, we want you to leave us with a happy memory of your stay at the newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach. Thanks again! We look forward to your return again.

"Very clean and great customer service from Jayson"

5
User 11/10/2020

From start of check in, Jayson was very attentive and informative. He made my family and I feel welcomed for our stay. He was very helpful and prompt with any request. Will definitely be coming back hear again.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our valued guests is our number one top priority. We are so happy to hear that you and your family felt welcomed and that you found our hospitality and facilities met all of your needs! We can't wait to see you all return again. Thanks so much for your kind review and your valued business.

"Pacific Beach"

5
User 11/10/2020

Great spot,great location,and great price.Gina is super friendly and helpful.Enjoyed my stay.The beach is not far.Its right behind sushi ota,that's a great thing!Parking is super easy and there's always parking.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, sergiotC1151TF! We do everything possible at the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Jayson is my hero"

5
User 10/10/2020

Jayson was an amazing hire for SureStay. Instantly from the moment I walked in until the moment I got sent to me room, I was drawn into the whole ordeal of checking in. If that's even possible. I would come back and stay here again just to have the Jayson interaction. The hotel was really clean as well.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
What a nice compliment! Jayson will be so happy to hear about your amazing review. Thank you so very much and we'll be sure to let Jayson know about your awesome comments!

"Good bang for bucks but a little bit shady & tiny"

3
Kelly_P187791, Rome, Italy 08/10/2020

● Location - Good and bad. It's close to freeway, just 10 min from PB, 7/11 right next door and actually good restaurants nearby (Japanese, Rubio's and Thai). SeaWorld and La Jolla were easy to get to as well. Sometimes there's traffic to go to PB. My husband and I have never done it but you can take the electric scooter to PB. ● Rooms - 1 bedroom is tiny. It's a shoebox. If you're staying for a while, make sure you get two bedroom. Also, it's very noisy. The fridge, noise from other rooms and the road are pretty bad. (My cat is very skittish and he had an anxiety attack on the first two nights) ● Staff - 'Jayson' is AMAZING! This is the reason I'm writing this review. I really want to emphasize to the manager how kind Jason was. There's a crazy woman staying at this hotel now (Oct, 2020). She was in the room next to ours. She's really, mentally ill. She harassed me and my husband in the morning. In the evening, she accused us of trying to steal her stuff in her car and threatened to hit/kill me. We went to talk to Jayson and thankfully, he moved us to a different room. He was very helpful and he was there when we were moving our stuff and made sure that crazy woman wouldn't bother us. Jayson, thank you so much. If it weren't you, we would've checked out from this hotel immediately. 'Vanessa' : Oh, Vanessa. Why did you lie to us? Vanessa doesn't care at all about the customer and the pets. She's just really indifferent and has zero customer service attitude. First, we went to see if we can move to another room because our cat was too anxious in that room. We slept only 2 hrs. she said there's no pet friendly room upstairs. (She said "I apologize if Jayson gave you wrong information but we don't have pet friendly room upstairs") Later, we found out that was not true. Few days after, we had to extend our stay so we went to ask Vanessa if there's any upstairs pet friendly room available. She didn't even check anything on her computer and immediately said "No, it's not possible." WTH??? Can you just pretend to check??? I asked "Is it fully booked?" then she answered "Yes, they are." And look at this, now we're in upstairs pet friendly room with help from Jayson. ● Amenities - I think there's a pool (we never used it). There are washer, dryer and ice machine. There are shampoo and body soap. There are almost always parking spots available but the size is a little tight.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
While we appreciate you taking the time to share your experience, we are disappointed to read your response. It's too bad we could not meet every one of your expectations. We work very hard every day to ensure that our guests have a clean and comfortable stay with us and your satisfaction is our top priority. If you have further comments/suggestions and you would like to reach out to us, we would enjoy speaking with you. Thank you for your valued business and it is our hope that you will consider staying with us again in the future.

"Leisure"

5
User 07/10/2020

Lovely check in! Made us look forward to our stay and felt intimate and neighborly. Would definitely recommend! We have been to SD several times and this has been my favorite experience. Also the rooms are gorgeous with wood flooring. Different from other hotels and very clean. ✨

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for recommending us to future travelers! We can't wait to see you return next time you are in the San Diego area again.

"Excellent"

5
User 07/10/2020

Spotless room, enormous bathroom. Jayson at the front desk was prompt, quick, and even waived the deposit. I arrived very late. There's an elevator that accesses all floors. And it's a quick walk to In N Out

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.

"Shoot-out To Gina office Staff,"

5
User 07/10/2020

My thank-You Gina, you sure Make Things Work For All, You Run Your Shift with presission!! i had only decaf coffee she made sure Had my Coffeee!! thank you Gina & All the Staff & clean property!! Well located Allways Keeping thins Clean Property & Rooms!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, thank you, thank you! We look forward to seeing you return again to the new SureStay by Best Western San Diego Pacific Beach.

"Gina - Office staff - Nice young lady & very professional"

5
371selenaf, El Mirage, Arizona 07/10/2020

The room was nice! The trip was great! Gina was very helpful and we received great customer service. Room #226, flat screen tv and has a large restroom. The water was hot when I turned to left and cold when I turned the handle to the right when using the shower. My daughter loved the painting displayed on the lime green wall. Very modern and up to date. Great price without hidden fees.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, we'll be sure to tell Gina about your great review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Local getaway"

5
User 01/10/2020

Jayson was the one who checked me in. He was very accommodating and personal. Made sure I had everything I needed before I went to my room and I get very comfortable with him. My room was nice and I am happy with the location and amenities.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We appreciate you sharing your review with other travelers, BrandonStPierre, and we are delighted you were satisfied with our service, accommodations, and complimentary amenities! Thank you for choosing our hotel, and we look forward to your next visit with us.

"Great Customer Service!"

5
User 30/09/2020

Jayson was awesome! He helped us with all of our questions and made some last second accommodations for us. Great guy, great stay. We loved it here and it's conveniently located right by the beach and also great food spots!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for sharing your feedback with us, and we hope that our convenient location, affordable prices, nice, clean rooms, and excellent staff will be strong reasons for your return in the near future!

"Great Stay"

5
User 30/09/2020

Our hotel was clean and was perfect for a one night stay on our move down to San Diego. Check in was quick and easy. Jayson was so friendly checking us in and answered all of our questions. Would recommend it for a clean place to crash.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are very happy to hear that you enjoyed our newly renovated rooms and many of the in-room amenities that we provide complimentarily. We appreciate your recommendation and we look forward to welcoming you back again.

"Great service"

5
User 29/09/2020

Jayson had a very positive attitude and was very helpful .!!! He took the time to help me and was very patient I'm glad you guys have such great service I appreciate it , I would love to come back again a

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
It is a pleasure to read your fantastic review of the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach. We are thrilled that you enjoyed your stay with us as well as our helpful staff. On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

"Thanks Gina "

5
User 29/09/2020

Had a great time here at the sure stay in pacific beach really nice place small but easy freeway access the grab and go bag remind me of school lunch bags funny but nice will come back next time I need a room nice place and great staff

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We can't thank you enough for your great review! Gina will be happy to hear that you had a great stay with us at the newly renovated SureStay Hotel by Best Western. We look forward to your next visit 778alinaw!

"Jayson is da man "

5
bippy123, San Diego, California 23/09/2020

Great hotel , nice and clean rooms And we were greeted by Jayson at check in and he was friendly , informative and helped us so much . Jayson is da man Badda bing Badda boom you need a clean room and friendly face to chat with this is the spot

"Review"

5
User 23/09/2020

Very great stay and a very great staff. Gina was very helpful, very nice and very accommodating. Very professional. The room was spacious and the sheets and restroom are well up kept and stocked.Thank you.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We do our very best to make sure that each and every one of our guests is comfortable during their stay at the new SureStay Hotel by Best Western San Diego Pacific Beach. Your satisfaction is our top priority and it's so nice to hear that you were impressed with the hospitality from Gina our front desk clerk and that you found your room spacious, generously equipped with all the amenities you would need for your stay. Thank you for choosing our hotel and we look forward to welcoming you back.

"Rude, unprofessional staff"

3
User 22/09/2020

I have stayed at this hotel twice for a 4 day stay. The two times there I dealt with Gina, who is an absolute rude, phony little girl. I cancelled my last reservation with them because she is so rude and unprofessional. She told me when I came at 3pm to come back in a half hour because the room isn't ready. But she had started processing my transaction, and did not like something I said, or something, and then she said the room was not ready. Which I did not believe. When I asked her to explain why it was not ready, she told me she was not going to argue with me, and would call the police if I did not leave. So I left and cancelled the reservation. And my suspicion was confirmed, that this person is rude, and takes customers for granted, and I am thankful I don' have to see her face again.

"Nice stay "

5
User 21/09/2020

Thank the staff at the sure stay hotel in pacific Beach for the nice welcome.. the service is great the pool is open Gina at the fronnhwlps us get a nice room. The wifi is great the room needs more space a little to small but okay

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, raymondvH9962uu! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Yes, our rooms are small, however, we offer our guests all the amenities they will need during their stay compared to other hotels in the area. We hope you will come back and see us again soon.

"Great customer service."

5
User 20/09/2020

Jayson helped us get into our room when we had a problem. He was very kind and helpful. He helped us get into our room when we thought we were gonna have to find a different hotel room. I would stay here again because of his help.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
U6424XFdaniell, your satisfaction is at the top of our list! We want all of our guests to leave with a good memory of their stay with us. We appreciate that you will be returning in the future. Thank you for your valued business.

"Great place and good atmosphere"

5
Chad619zzz, San Diego, California 16/09/2020

Nice place and good atmosphere. First arrived BigJ welcome us with a big smile and helped us through the process as well as recpmmending places to eat before asking him. New renovated room and hooked us up with two spot for now since the lot is still not filled. Say hi to big J when you are here next time. Cant missed him.

"Great customer service"

5
User 14/09/2020

Customer service was 5 stars, Jayson checked me in, and helped me with all my questions . The room is clean, nicely designed and had everything I needed. The only thing they could improve is the breakfast.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to spend your time with us! We are so happy you had a wonderful experience and thank you for taking the time to let us know. We appreciate you and your business. We look forward to serving you again!

"Cute room"

5
User 11/09/2020

Had a nice little room. Very friendly staff. Enjoyed my stay. It's clean and quite close to the beach. Very colorful interior design. There's a small pool outside as well but I didn't get a chance to try it out.

"Nice stay"

5
victoreO5698KG, San Diego, California 10/09/2020

Jayson check us in quickly got me a downstairs for me and my puppy which i really needed and he got for us room was clean hotel propety was clean tv channles work good and wifi was strong during our stay will return in future

"Five night stay at SureStay San Diego/Pacific Beach"

5
User 10/09/2020

Very pleased with this establishment! As soon as we pulled up we were greeted by Jayson, who took wonderful care of us! He was super polite, and his hospitality was A++++ The room was super clean, and very well kept! Overall a great place!

"Front Desk"

5
User 10/09/2020

I have been coming here once a week all summer and Jayson is always super helpful. From luggage to bikes, coffee or TP! Is also like the setup of the hotel as I can back my truck up to my door on the 1st floor. I have paddleboards and paddles and its nice to be able to keep an eye on them. Never had a problem with theft here either.

"Awesome place to stay"

4
Anna V, Casa Grande, Arizona 08/09/2020

We stayed 3 nights and our room was very comfortable and clean,check in was easy and the staff is very nice the worst part is the parking it fills up very fast and overflow parking is in the very busy street. But overall a nice simple place to rest when traveling.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Anna, for being our guest and for sharing about your visit. We truly value our guests' comments and appreciate as well your comment about how comfortable you were while visiting. Your recommendation is appreciated, and we look forward to welcoming you again.

"Great quaint hotel"

5
User 27/08/2020

I was assisted by Jayson whom was very helpful and made check in smooth and fast. Everything was a breeze and with the pandemic ..everything seemed pretty clean. I will return in the future and also refer others.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your response means the world to us, Lashundak2. Guest satisfaction is one of our many priorities. We love to hear that you will be returning and we really appreciate your recommendations. From all of us at the newly renovated SureStay Hotel by Best Western San Diego/Pacific Beach we look forward to welcoming you back again!

"Jayson front desk awesome"

5
User 23/08/2020

Just want to write this review about the service. Jayson at front desk is awesome. His customer service skills are great. He waived the deposit for me which was great as well. Called me to make sure everything was good and let me know if i needed anything to come see him and he would make it happen. Highly recommend this place

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review is very much appreciated. Here at the newly remodeled SureStay by Best Western San Diego Pacific Beach, we want to impress our guests with our hospitality. It's our top priority! And also please know that Best Western is focused more than ever on the health and safety of our guests and our associates - your well-being is our top priority. Hygiene and cleanliness have never been more important to us and we believe that hotels can never be "too clean". It is with your health and well-being in mind that we work hard every day to ensure each of our guests feel safe and comfortable. Thank you for recommending us and we look forward to seeing you return.

"My stay at the surestay best western"

5
User 22/08/2020

I had a wonderful stay here and the process was very easy going in ... jayson that worked at the front desk made are experienced even better with his knowledge and professionalism. Vanessa also helped me throughout the week, she was very attentive and made sure my stay was a good one. Thank u!

"Gina was great"

5
User 22/08/2020

thank u for your good service rhw service is great wifi is good rooms are nice and people here are really nice love the service will come back again everytime I'm in San Diego my go to spot thanks for everrrrrrrything

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
RayR1829, it's so nice to hear that you found Gina helpful and that our hotel is your go-to spot when in the San Diego area. We can't wait to see you return!

"Thanks Gina"

5
User 21/08/2020

Really good hotel and the people that work here are the best especially Gina the one that works the front desk they really know how to make you feel like your home. So if your thinking bout staying here you wont be disappointed.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review has made our day! Thank you so much. We'll be sure to let Gina know that her efforts to improve your stay have not gone unnoticed.

"Friendly Staff! Also nicely updated rooms!"

4
User 19/08/2020

I had a last minute work trip and had to book a hotel stay quickly and found this on google and I called the staff and the staff is super helpful I also joined the best Western rewards program. Everyone working there made my stay easy and comfortable. GINA who works In the front desk was very helpful! Enjoyed my stay and definitely will be back for work trips.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at the newly remodeled SureStay by Best Western San Diego Pacific Beach will enjoy their time spent with us. And we could not be happier to hear that you joined the Best Western Rewards program! It was a pleasure having your company and we look forward to welcoming you back again soon!

"Wife"

5
User 16/08/2020

Jaysons C/S was amazing. When we checked in the had our room spread apart and he did everything to switch us an Upgrade and right next to each other. Definitely an ppls person! The rooms were clean and fresh.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
JenniferdK8989QC, thank you for so much for taking the time to share the highlights for your stay at the newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach. We can't be more delighted to know how much you enjoyed your check-in experience and our staff member, Jayson! Thank you once again for allowing us to be of service, and we look forward to your next visit.

"I LOVE THE STAFF!"

5
User 16/08/2020

From the moment Jayson checked us in and was so kind and funny we knew we'd love the stay! After settling into our room Jayson had given us a call to check and make sure everything was up to standard! Through your stay the staff has been very accommodating and caring. We definitely recommend this hotel and will most likely return!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are very happy that you stayed with us at the new SureStay Hotel by Best Western San Diego/Pacific Beach. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and that you'll be recommending us to friends and family! All of us here look forward to your next visit with us.

"Good stay"

3
User 14/08/2020

the rooms were good and jayson did everything to make me feel welcome. The area may seem sketchy but for the price its good theyre pet friendly for no fee which was a big plus for me because i wanted to bring my fur baby along

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us at the recently remodeled SureStay by Best Western San Diego Pacific Beach. We are happy to know you liked our helpful staff, clean and pet friendly accommodations, and that we were able to meet your expectations at a good price. It was a pleasure to have you as our guest, and we hope to see you again soon.

"Small but nice"

5
Lejune1, San Diego, California 06/08/2020

Formerly Red Roof Inn,rooms are small but good enough for me since im solo,its located by the Bay in Pacific beach area,lots of restaurants nearby,Jayson,receptionist was very nice and polite,not a bad area,would stay here again

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for taking the time to tell us about your experience at the new SureStay by Best Western San Diego Pacific Beach, former Red Roof. We have made many improvements to our property, such as upgraded furnishings with convenient power outlets, mini-refrigerators, microwaves, coffee makers, alarm clocks, hairdryers, free WiFi, writing desks with ergonomic chairs, and flat-screen cable TV's! We're glad you found our service and accommodations acceptable and that you would stay with us again! We look forward to welcoming you back again next time you are in our area.

"Great front desk service!"

5
mariainspireme, Las Vegas, Nevada 31/07/2020

Great customer service!!! Jayson checked us in and he's awesome!!! He was very pleasant and courteous and made it easy...so we decided to stay a 2nd nite...thank you Jayson! After a long road trip, he made checking in so easy!!!

"Terrible stay at this Hotel"

1
Follows38, Garden Grove, California 28/07/2020

When I came in there was stains on the wall and the bed had green and yellow stains on it and the pillows were clean and there was even vomit on the chair and the shower floor had hair and the toilet had piss behind it . Overall I am definitely not going to come back here again.

"Very professional customer service that was a delightful experience with Jayson!"

5
User 26/07/2020

Prior to to arriving at my hotel things were not going my way and I was experiencing a difficult week and couldn't wait to get some much need rest and relaxation. Upon checking in I was greeted by a true professional named Jayson, he made sure I knew exactly where I need to go and helped my check in experience be a breeze and made me feel like I picked the right hotel with people that truly had my back. Jayson is one of the reason the Surestay will be a no brainer for my travels in Pacific Beach an has become my home away from home, the world needs more down to earth and friendly people like Jayson in it. Thank you for the hospitality!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Johnno760777, your kind review means the world to us! Hospitality is just one of our top priorities, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we hope to welcome you back soon!

"The front desk staff were very nice BUT it's cheap for a reason!"

2
grizmt, Phoenix, Arizona 24/07/2020

We made reservations, checked in then after seeing the room checked out and went to another property. While the front desk staff are very, very friendly it does not make up for the negative things. First thing, the room floor was dirty. It's not carpet it looks like commercial vinyl flooring so it wasn't swept very well I guess. The beds are hard and cheap feeling and the room smelled of urine. You can tell this was an old cheesy Red Roof Inn that they slapped a coat of paint on and added Motel 6 room furnishings/flooring. They have ashtray/garbage cans like you'd see in front of a 7/11 on each floors walkways that you've got to navigate around with your cart to get to your room so you can expect cigarette smoke to waft into your room at some point as it did while we were there. My wife almost fell on her face tripping over the raised lip getting in/out of the elevator, it did not stop flush with the floor as it should. In my opinion if you're looking for a cheap sketchy place to stay you've found the right place!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Dear Grizmt, We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. And we would like to take this opportunity to let our guests know that all of our guestrooms have new commercial quality luxury vinyl tile (LVT) flooring installed. Our hotel underwent a substantial renovation that included all guestrooms and public areas before changing its name in June 2020. Most of our guests regularly comment that they enjoyed sleeping on our comfortable but firm mattresses, but we understand how challenging it is to have a bed that will be suitable for everyone's individual preferences. We have placed trash cans conveniently in our exterior corridors for guest to help us keep the facility clean. This is the first time that we have heard of the elevator not being even with the floor landing. We apologize if this was an inconvenience for you and your wife. Thank you for letting us know so that we can check that and ensure our guest's safety. Again, please accept our apology and we would like to have another chance to welcome you back in the future for a better experience. Thank you. Management

"3 nights stay in San Diego"

5
User 23/07/2020

We had been welcomed by Jayson who was very welcoming with a very good energy. He was very kind to us and explained us everything you need to know. You feel free to go ask him anything if you need. The room is very clean and pretty modern.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay at the newly renovated SureStay by Best Western San Diego/Pacific Beach hotel. We want you to know that Best Western is focused more than ever on the health and safety of our guests and our associates - your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us - we believe that hotels can never be "too clean". It was a pleasure hosting you and we look forward to welcoming you back!

"Very clean hotel"

5
User 23/07/2020

checked into the hotel. from ther beginning of check in to the room. front desk clerk was very nice. Room is very clean cleanest hotel I've stayed at. I would definately stay here again. The best hotel experience I've had.

"family time made safe"

5
sinv7172, Chandler, Arizona 12/07/2020

our grown kids live throughout California and we were looking for a place to come together and safely celebrate our youngest's birthday. Jayson at the newly renovated surestay made our check in process truly enjoyable and even upgraded one of the rooms! thanks Jayson for making family time possible!!!

"jayson was amazing"

5
User 11/07/2020

Jayson, at the front desk, was incredibly accommodating and kind! He truly made our stay at the hotel 100% the best it could have been. He was available to help us and has the most sincere energy about him. Thanks Jayson!

"Jayson was awesome and I'm top of it !"

5
User 11/07/2020

Great place to stay from check in jayson was extremely helpful and answered all my questions while checking me in in a timely matter .the room is nice and clean and ac works great . Def recommendation to anyone staying in San Diego for the weekend or whatever .

"Fourth Of July Trip"

5
User 06/07/2020

Made the last minute decision to come to SD for the 4th with some friends. I was hesitant, due to Covid, but I'm so glad we chose to stay her. Jayson was so kind and friendly and it was so refreshing to see someone who genuinely enjoys their job. The room was clean, shower was nice and big, and the hotel itself was nice. If you've ever stayed in Pacific Beach, you know how rundown most of the hotels are and I'm happy to report that this was not the case. Will definitely be staying here in the future!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Christina_djo, it is a pleasure to read your fantastic review of the SureStay Hotel By Best Western San Diego Pacific Beach. We are thrilled that you enjoyed our friendly, helpful staff and also your spacious room as well as our convenient location. On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

"Visiting the area"

5
User 05/07/2020

Jayson was awesome and has exemplary customer service skills. He was very helpful and quick to answer any questions we had. I would say he is one of the friendliest hotel employees we have ever encountered in our travels.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your fantastic review! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

"Low end"

2
LatkaSanDiego, San Diego 05/07/2020

The good: Jayson the receptionist was welcoming and friendly and the price was the lowest you can get for PB or Mission Beach. Located in walking distance to lots of eating options and 7/11. The bad: room was really tiny, not as clean as I'd expect (cleaner swept but left a pile of dirt and a toothpaste cap pushed in the corner, also the floor had dirty footprint marks). The toilet had a leak so it ran every 5 minutes. Oddly there was no trash can in either the bathroom or room. 1st floor location was noisy with sounds of traffic and people coming and going, but with the AC on we were able to drown out the noise. We booked on the surestay website and requested a pet friendly quiet 2 bed room, but upon checking in, that wasn't available. The room we got wasn't what we reserved, yet we still had to pay for 2 beds. Finally, the neighborhood has a few homeless people right outside. We knew that going in so it was fine.

"Great location and value"

5
User 04/07/2020

Check in was quick and easy. Jayson was super helpful. Very welcoming and gave us insights on where to go. Our room was very clean and nice and cool when we got in. Perfect location, near the highway and not far from Pacific beach too. Free parking is a bonus. Will definitely stay here again just because of the hospitality Jayson showed us

"4th July stay"

5
User 04/07/2020

Jayson is very understanding and let me park my 2nd car . Gave me good directions on the beach's and the places to go and he seemed very nice and respectable and also I enjoyed the new rooms and I enjoyed my hotel .

"Great hotel and service"

5
User 02/07/2020

Jayson and the staff really took care of me gave me great rate also good info on area and most important a very clean room with a great tv and speedy Wi-Fi will return if ever again in the San Diego area thank you sure stay

"Stay"

5
User 02/07/2020

Jayson and Vanessa were great, and made it very easy to check in! They helped me out by waiving a fee before our stay so that we were able to enjoy our vacation without any stress about money. Thank you SureStay!

"Perfect location"

5
geoffmP7028UP, San Diego, California 12/06/2020

Got a last minute booking at what I thought was a red roof inn but is now a SureStay. Jayson, the hotel manager, was a big help getting my room and everything I needed for my stay! Will definitely return here. This place is always clean, one of my go to's while in San Diego.

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our guests is our top priority, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we look forward to welcoming you back soon!

"Jayson at front desk"

5
User 12/06/2020

I have to say because of the decent price I was not expecting much but Jayson at the front desk took the extra step to make our stay that much more comfortable. The room was clean and cozy. Jayson went out of his way to call and check on us in our room to see if our room was up to our satisfactory, and it was. Thank you Jayson for your hospitality!

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Dear gabeflor1, we are glad to read how much you enjoyed your time at the Surestay Hotel By Best Western - San Diego/Pacific Beach. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, and accommodations. Thank you for your business, and we look forward to your next visit.

"Hotel manager"

5
User 11/06/2020

Im big on reviews ! Jayson was so amazing ! We came and got a little scared because the parking lot does not have a lot of light n the hotel changed from Redroof to Surestay . But he really helped us out and convinced us to say showed us around and we were glad to stay . He had an amazing uplifting personality! Will be coming again when I take another trip Thank You ! Jayson !

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.