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Destination

San Diego, Etats-Unis

CHECK IN

29/01/2023

CHECK OUT

30/01/2023

Rooms 1

2  Adults0   Child

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corporate/promo code

SureStay Hotel by Best Western San Diego Pacific Beach, San Diego

4545 Mission Bay Drive, 92109-4920, San Diego, Etats-Unis - See on a map
SureStay Hotel by Best Western San Diego Pacific Beach - SureStay Mission Bay The SureStay Hotel by Best Western San Diego Pacific Beach is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience warm hospitality and newly renovated, clean, affordable accommodations in the popular neighborhood of Pacific Beach, San Diego. We are within walking distance of Mission Bay Park, and three miles from SeaWorld, Pacific Beach Boardwalk and Mission Beach. With our hotel's easy access to the I-5 freeway, you will find it convenient for reaching other must-see parts of the city like the famous San Diego Zoo & Downtown Gaslamp District. Our hotel team is known for providing outstanding customer service which is why we are a TripAdvisor’s Travelers Choice Award winner for 2022. Our hotel features amenity-packed guest rooms that offer pillow-top mattresses, convenient power/USB outlets, mini-refrigerators, microwaves, coffee makers, hairdryers, writing desks with ergonomic chairs, large 50-inch flat-screen cable TVs, and individual AC/Heat units for your comfort. If you just want to relax and enjoy some sunshine then lounge at our outdoor, heated swimming pool, so you'll be ready to enjoy the famously vibrant nightlife of downtown PB. Stay connected with our complimentary Wi-Fi service or use the computer at our business center. If you don’t like hidden charges ruining your stay, you will be happy to know we do not charge for parking, have no resort fees and pets stay for free in one of our popular pet-friendly rooms of course! Wake up every morning to our complimentary hot breakfast buffet served daily! There is so much to see and do in San Diego, that you will be glad that you chose to stay at our great, central San Diego location.

SureStay

Hotel by Best Western San Diego Pacific Beach

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary Breakfast
    Complimentary Breakfast
  • Air Conditioning At Property
    Air Conditioning At Property
  • 24 Hour Front Desk
    24 Hour Front Desk
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2020
 
Travelers_Choice 2020
 
based on 1569 guest reviews
NOTE ISSUED
Excellent
1053
Very Good
254
Average
136
Poor
66
Terrible
60
REFER TO NOTICE
Business Business
175
Couples Couples
285
Family Family
420
Friends getaway Friends getaway
335
Solo travel Solo travel
195
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Older but adequate"

3
624MikeP624, Anchorage, Alaska 13/01/2023

This is an older motel but is adequate. The rooms are small, especially if the room has two beds. It is furnished with a microwave, refrigerator and a small desk. The rooms are clean. Breakfast offers waffles, eggs, bacon and sausage, plus continental items.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are so pleased to read how much you enjoyed your room and our breakfast. We look forward to welcome you back for another amazing stay!

"Surestay by Best Western is a sure bet all day. Dont sleep on this place sleep in it!"

5
User 31/12/2022

This place is awesome. The rates are fair and they are pet friendly! The staff is awesome (shout out to Malea & Moises) who have been extremely helpful and accommodating my entire stay (had to stay a month while in between places). I highly recommend this place and give it 10 stars rather then 5. Oh and the location is really convenient for getting on and off the 5 freeway which is a real plus. -Brian

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are so pleased to read how much you enjoyed our customer service. We will make sure out staff's efforts don't go unnoticed. We look forward to welcome you back for another amazing stay!

"Easy no hassle check in. No adjustable pricing same rate per night, straight talk. Thanks Surestay I would repeat a gr"

4
User 29/12/2022

My hotel stay was respectable as was staff. Breakfast was your usual bk fare. I appreciated my remodeled bathroom with a tub and hot water. I found my pillows nice and comfortable as was my bed. A very good Thai restaurant was next door as well a Sushi restaurant. 7/11 always saves the day for necessities and snacks also next door. I did not use the small pool but it was full and clean. I appreciated my stay for 3 days.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are pleased to read how much you enjoyed our breakfast and comfortable beds! We always want our guests to feel they received the best. We hope to welcome you back soon for another amazing visit!

"Great Place to Stay with Great Employees!"

5
User 28/12/2022

I've been having to stay at this hotel due to some moving issues but the staff here has made it a breeze. Everyone at the front desk is so amazing and welcoming especially Malea! She always went above and beyond by having my room keys made and everything ready to sign. I definitely recommend staying here whenever you need a hotel to stay at in San Diego!

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are pleased to read how wonderful our staff was during your stay, and we will make sure their efforts don't go unnoticed. We look forward to welcome you back in the future!

"WORST STAY EVER."

1
User 15/12/2022

My family & I reserved a room here for 3 days this was our first time visiting San Diego when we checked in the room wasn't clean the floor wasn't swept or mopped the a.c barely worked & it leaked water on the outside so we had to walk in a puddle coming in or out the room, the electricity went off in the whole hotel for 5 hours & we suffered in the heat with our window & door open until it came back on, I spoke to the manager (Jordan mauck) about our Awful time there & he assured me that he will refund us a discount & it would take a few days to receive it that was the last time I spoke to him & he wouldn't return my call so after 3 weeks of numerous calls & speaking to different people about the situation finally a guardian angel named Gina answered my prayers & gave us the discount that was promised to us, this was our first & last time at this hotel & I wouldn't recommend anyone to stay there !!

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
We greatly apologize for the issues you experienced during your stay and the time it took to receive your discount. We will work to make sure this isn't repeated, and we hope to welcome you back for a better stay in the future.

"Chillax!"

5
User 08/12/2022

Response to the conference person... It's the beach it's the beach setting it's the Beach area it's not the conference area if you are going to a conference in San Diego you stay downtown and you're right there at the conference center and your rooms are going to be a lot nicer and cleaner because everybody at the beach goes to the rooms Sandy FYI This hotel is sweet! I stay once in a while. I live in P.B., and gotta get away sometimes and have a change of scenery from home so I am at the beach pretty much 24-7 and it's just perfect! And thank you again to all the wonderful employees I will be staying here again and again and my friends will hear about it and come! Thank You for the great experience! Relaxing stay and totally delightful! Mahalo♥️

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are pleased to read how well you were treated by our friendly staff and had such a relaxing stay! We always want our guests to leave satisfied and we look forward to welcoming you in the near future!

"There were just no redeeming qualities"

1
palomatorres14, Ogden, Utah 29/11/2022

Overall not a positive stay, and we definitely feel like it was not worth the price we were charged. The room itself was very small, and we had only been given one body towel. Even though we had listed in our reservation that we had 3 adults in the room. The shower was difficult because of how inconsistent the water temperature would be. No matter at what level it was at, the water would go from freezing cold to extremely hot. The fan in the bathroom did not properly work, which was disappointing considering how loud it was. One of the bed sheets had an odd orange stain on the corners. The pool was virtually useless. Even on the hottest day during our stay, the pool was freezing. We tried sucking it up and just diving in, hoping that it would warm up as we swam around. But no, the water just began burning. And our keys did not work. We had to go down to the office every single night to get them redone. But above all these issues, my biggest complaint was the staff. Some of our issues were fixable, but every time we asked for help from staff it was like pulling teeth just to get assistance. The woman who worked in the mornings was very unfriendly and rolled her eyes at me when I went down to the office to request more towels. On our 3rd day, we called down and requested housekeeping service, again the staff member on the phone huffed, said ok, and hung up before I could explain that we just needed trash taken out and new towels. It didn't end up mattering because housekeeping never came. I called the next morning to again request service and explained that we never got it yesterday. Each time we had to go down to the office to have our key remade, the staff member would act inconvenienced. As though it were our fault that the equipment wasn't working. On our checkout date I called down to the office and asked if it would be possible to get a late checkout, the staff member said no because they only had 1 housekeeper. Understandable, but by 10:50 we were getting phone calls from the front office. When I answered the staff member angrily asked if we were leaving or extending. I repeated that we were still checking out, and before I could finish my sentence the staff member hung up on me. My partner went down to the office to check out, and requested a receipt. The staff member said "no, we'll send you one later via email." I still have not received any sort of receipt.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your letting us know of your concerns. Although our ability to rectify some of the issues you bring up with regards to the facilities is limited, we understand and appreciate your feedback. Having said that, there are items you bring up that we can work on and do a better job. We will certainly bring this up to our upper management and ownership. Thank you again and we hope to earn your business in the future.

"Great breakfast! Worst housekeeping!"

1
profman2000, Salt Lake City, Utah 27/11/2022

We stayed 2 days. Room was a little dirty. On second day needed clean sheets because my husband had a bloody nose. Had to get manager involved because housekeeping refused to change sheets. Housekeeper was very rude, embarrassingly so. On the other hand, the breakfast lady, Teresita, was amazing! She did everything she could to make the breakfast enjoyable.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We apologize for the housekeeping issues you experienced and we have taken note of this to improve in the future. We are happy to hear you enjoyed the breakfast, and will be sure to recognize Teresita's efforts. We hope to welcome you back for a better experience.

"Breakfast and cleanliness"

5
User 20/11/2022

Very clean rooms and Teresita from breakfast was so courteous and made sure breakfast area was clean and all items available warm. Very friendly service from her. Would definitely return wasn't expecting much for price but better than expected.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed our breakfast offerings and customer service. We hope to welcome you back in the near future!

"Friendly, clean"

5
GoPlaces51441510604, Montebello, California 20/11/2022

Nice and friendly hotel Breakfast was great, Teresita helped me and guided me around I recommend this place. Very clean and the rooms are very modern tv is big which is a plus for me Location is not too bad next to a couple restaurants, would come back again

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed our breakfast offerings and cleanliness. We hope to welcome you back in the near future!

"Good but room for improvement in customer service"

4
ErnestFromBaltimore, Baltimore, Maryland 17/11/2022

I stayed for four days while attending a conference in the San Diego Convention Center. Overall, this is not a fancy place but a simple, modern version of the American motel. My room was not large but very clean and very quiet. The usual amenities: fridge, coffee maker, microwave, neither of which I actually used. Wifi was excellent. Breakfast did not blow me away but it was perfectly adequate: fresh fruit (apples, oranges), cereal, hot items (sausage, eggs, fresh-made waffles and toast) etc. I removed one star because two things were a bit annoying. The first: They clean the rooms only every other day, and you have to let them know in the morning if you want it. Fine by me. So I called them at 8am and asked for cleaning and was told that it would be done that day. But in the evening I came home to a room that was NOT cleaned. Aa bit annoying after I got an explicit confirmation. When I called them a day later, the room was cleaned. The second issue was that I could not check out. The office was locked and nobody was there. No doorbell. I banged on the window and the door, nothing. The number given on the webpage is Best Western central reservations. Useless. I needed a receipt for reimbursement purposes but I could not wait for them to show up and miss my flight. None of these are really big deals but annoying. They could have easily won five stars from me but I feel there is room for improvement in customer service, so I removed one star.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed our breakfast offerings and amenities. We apologize for the issues you experiences at check out and your room not being cleaned as instructed. We will take note of this to improve in the future, and hope to welcome you back for a perfect experience.

"LOUD a/c and bug in bathtub - gross"

1
User 08/11/2022

I've never had a bad experience at a hotel as an avid traveler, but my stay here was awful. I saw some negative reviews on here but figured I'll be fine since I was desperate for a hotel room. I paid around $250 a night for two nights (WAY overpriced, but found out later it was because of a convention in town i was unaware of) and could barely sleep in the room I was given due to the loudness of the air conditioner unit. I called the front desk to see if they can put me in a different room around midnight and they said they had no open rooms. I got up to use the bathroom and found a BUG in the bathtub. Gross. Suffice to say, I barley slept. The next day I went downstairs and told them if I can get a refund for the second night as I was not going to stay the additional night and they said they could not do anything for me. Terrible, a terrible experience.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest. We apologize for failing to meet your expectations and the issues you experienced. We will work to improve and hope to welcome you back in the near future.

"Clean and pleasant"

5
lisawesley13, Brisbane, Australia 08/11/2022

I found my stay for be very pleasant. Check-in was really easy. And the gentleman that checked me and was lovely. My room was on the third floor so I didn't have to worry about noise of people above me. And that was really great. I found the room to be very clean and tidy as opposed to some of the reviews that I have read. The only downside I found was it it was on a main road and you did have the traffic noise most of the night but it was a constant low noise so it wasn't too bad. It was petrol stations in McDonald's and also a 711 very close by and also the exit to the freeways as well. Which made it very handy to get to and from places. I would very much recommend this place to stay. I stayed for nights on my own and I had no problems at all.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed your stay and our customer service, and we hope to welcome you back in the near future!

"Convenient"

3
User 07/11/2022

It was very convenient and close to where we were attending a wedding. Although the staff was superb (everyone was very accomodating and friendly), the room was much smaller that we would have chosen had we have known or seen it in advance.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed our customer service, and we hope to welcome you back in the near future!

"Great location"

4
mike92042022, Minneapolis, Minnesota 06/11/2022

Close (about a mile) to the areas where we could walk our dog. Short drive to the beach, restaurants & grocery stores. The room was a little small but it is San Diego. The road in front of the hotel could use some pot hole repair to reduce the road noise. We would definitely stay here again.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed your stay and our customer service, and we hope to welcome you back in the near future!

"Great for the price!"

3
Meghan M, San Diego, California 02/11/2022

I have to tell you based on the reviews I was very afraid of staying here. Our landlord picked it for us while we had to have work done on our apartment and the reviews made me very unsure of what we were going to walk into but I was pleasantly surprised! The staff has been nice the entire time, the room was average but the A/C works great (might be some mold in it). The pet friendly hotel is super affordable if you have pets. The room is on the smaller side but I chose the pet friendly two queen beds to make it bigger. The breakfast was better than I expected! In a pinch and for the price I would stay here again. Maybe it's a hit or miss and thats why the review vary but we had a good experience here and I am definitely bougie.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed your stay and our customer service, and we hope to welcome you back in the near future!

"Unhelpful staff & not the most clean"

2
User 30/10/2022

I traveled for business and called Wednesday to see if it would be possible to get an early check in on Friday when I was arriving and was told to call back first thing Friday morning. I called first thing Friday morning (I needed to check out of a hotel in LA - also a Best Western which was much nicer and had a very useful business center and friendly staff - where I had a work event the night prior, then I needed to drive to SD and check in, prepare, and get ready for another work event). The girl on the phone said “I will have a room ready for you at noon - no problem.” I was extremely grateful. After nearly 3 hours of driving, I arrived at the hotel around 12:45pm and she said to come back at 3 to check in - I said “I talked to you this morning when I called about an early check in and you said you would have a room ready for me at noon.” She looked up my name and said, “oh yes - give us another 30 minutes - our housekeeping was just on their lunch break.” If you tell a guest who is traveling & planning around check in time that their room will be ready by noon then it should be ready - and not ready by “1:15pm.” So I asked for the internet code because I needed to do work then asked if I could wait and work in the lobby to complete work for that evening's work event and if there was a bathroom I could use. She gave me the internet code and said I could not work in the lobby or use a bathroom - without any explanation. I thought - how terrible, first the room you say will be ready isn't ready, then you say I can not work or use a bathroom. So I work in my car for about 45 minutes and come back to check on the room. She said, “It still isn't ready. We are having plumbing issues so I can't check you in.” Wow. Okay so I ask “Do you at least have a printer I can use?” “Sorry no.” She said. This staff member seemed unhelpful, unfriendly and did not have a very clean appearance. I left to find a printing station & restroom and returned around 2:30pm. There was a new staff member there who checked me in right away. Thank God. I had just enough time to very quickly get ready and then leave for my work event. The room was fine - not the most comfortable, but I mostly just needed it to work, get ready and sleep. I will absolutely not be coming back to this hotel. I need something more comfortable and reliable when traveling for work, preferably with friendly staff members.

"SureStay Pacific Beach"

1
priscilla4528, El Paso, Texas 17/10/2022

No AC tiny room, dirty room. Only had a one bed because I booked on priceline and they didnt want to change my room to a 2 bed because I made the reservation with a 3rd party, even though I always book with priceline. Last year I stayed at DFW and they changed me to the top floor with a 2 bed at no hesitation. My luggage didnt even fit in the room. They didnt let me cancel and I only stayed one night. I took my loss and checked into the hotel across the street Holiday Inn Express which I had a great experience and it is only 3 miles away from the beach.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We have taken note of the issues you listed to improve in the future. We hope to welcome you back for a better experience.

"Best customer service"

5
User 14/10/2022

I am so thankful Gina, Aracells and Melea were working the front desk during my stay. Not only were they accommodating but they went above and beyond to make sure I had a room available as soon as possible during a emergency. Rooms are very clean and I love that there is a fridge and a mircowave available. Next time I come to San Diego I will be staying here. Thank you ladies for being so kind hearted.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are so pleased to hear how much you enjoyed your stay, and we hope to welcome you back in the near future for another amazing experience!

"Room 314"

5
User 06/10/2022

Gina at the front desk was super friendly made me feel at home. Let me check in early...... breakfast ia included as well there wifi work great thanks again gona for everything will be back next time ..

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank your your review and being our guest. We are happy to hear you enjoyed your stay and our customer service, and we hope to welcome you back in the near future!

"Don't waste your money"

2
User 01/10/2022

Starting at check in we thought they could have been friendlier. The rooms are very small, very small. Our window didn't lock, bed was super uncomfortable. Pool was full of debris. Breakfast was ok, but juice machine was broken. 2 nights didn't go by fast enough! There is a good taco place accross the street.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We have taken note of the issues you listed to improve in the future. We hope to welcome you back for a better experience.

"AWFUL."

1
LightPacker527735, Huntington Beach, California 29/09/2022

It's 80 degrees, a really hot & humid night. I noticed the air conditioner was out so I called the front desk. he said we have two choices we can find somewhere else to stay and get a refund or deal with it tomorrow. No one to fix it, no one to look at it, no switching rooms, no fan, no discount or refund. Take it out leave it. I considered sleeping in my rental car for a quick second.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest. We apologize for the issues you experienced during your stay, and we will work to make sure this isn't repeated.

"Poor accommodations"

1
User 26/09/2022

First clerk to do check in was friendly. However manager Jordan ended up assigning rooms. He made little to no attempt to grant any request such as floor level and change to number of beds even though first clerk said changes could be done. He was curt and no sympathy although he had additional rooms available. Fridge hardly works, and room smells. Not worth the stay.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your feedback. You had a non-refundable, non-changeable pre-paid reservation via Expedia/Hotels.com. An hour after you had checked in & spent time in the room, you requested a room with two beds. We informed you of the following, the reservation was not eligible for any changes and that you need to contact the OTA for anything of that nature. Were sorry you were unhappy.

"Very nice Hotel"

4
User 26/09/2022

This is a very nice hotel. Super comfortable beds. Well maintained. Friendly staff, especially Matt at the front desk. Breakfast is a pretty traditional hotel breakfast. The lobby is inviting. Wish there was a canapy to park under to unload in vad weather

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.

"Staff are Friendly and Helpful"

5
User 20/09/2022

The staff here are really friendly and helpful. I left my AirPods in the room and I didn't notice until 3~4 hours after I checked out, so I called the hotel asked them to check for me. I think the front desk person Gina asked the housekeeper and helped me retrieve my AirPods,

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest. We are so pleased to hear how much you enjoyed your stay, and we hope to welcome you back in the near future for another amazing experience!

"Wedding trip overnight stay"

5
User 10/09/2022

Arrived and was met by the wonderful, friendly, and helpful Gina. Gina was very accommodating with allowing me and wife to check in early. Gina was very helpful and friendly. Room was very clean, mini fridge, microwave, and AC. Close to 711 for snacks. Highly recommend

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for staying with us. We are pleased to know you enjoyed your stay, and we hope to welcome you back again soon for another great experience!

"Super helpful stage"

4
jasonmK1592MH, Tustin, California 10/09/2022

Having a relaxing weekend here. Gina in the front office was super helpful, kind, and made sure I had everything I needed. Defintiely a good and affordable place to stay in a pinch. Chromecast on the TV is convenient too

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for staying with us. We are pleased to know you enjoyed your stay along with our customer service, and we hope to welcome you back again soon for another great experience!

"Veeery gud"

5
O1880PIpatricks, Denia, Comunidad Valenciana, Spain 08/09/2022

Everything was very Nice and clean. Good included breakfast with fresh made waffels. Nice greetings in the reception by Gina. Very short to everything both beaches and downtown. Would defo recommend it

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for staying with us. We are pleased to know you enjoyed your stay, and we hope to welcome you back again soon for another great experience!

"First and last stay"

3
cmax347, Carson, California 06/09/2022

The room wasn't ready a hour plus after check in. Ac had mold in vents. Common areas were dirty. The beds advertised as queen were not queen. Definitely won't be coming back to this hotel. I thought best western was a safe bet but not anymore.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest. We apologize for the issues you experienced during you stay, we will work to correct what you have listed. We hope to welcome you back for a better experience.

"Great hospitality"

5
attestthesun, Los Angeles, California 05/09/2022

Gina at the front desk is a superstar. She was super helpful and even gave me a great recommendation in regard to where to take my family while in San Diego. She left a wonderful impression on me on behalf of the hotel. Aside from that, the room was clean and the bed was very comfortable. My only complaints are that parking can be difficult in the evening, and the shower didn't have cold water. I wanted to take a really fresh, cold shower, but the water was basically only warm or scalding hot. No in between. It still wasn't bad enough to take the 5 start rating down to 4. Also come on, free breakfast! I will most likely be staying here again on future SD trips :)

"In need due to heatwave"

4
757LnJ619, World 05/09/2022

We needed a night to get out of the heatwave. Gina at the front desk was the most accommodating. It was definitely needed. Thank you. The hotel was OK. But what we needed it for it was good enough to sleep and get some AC

"Lovely hotel and service"

5
User 01/09/2022

Tina really helped us out and made our stay so much more pleasant and special while we were here. The rooms are absolutely gorgeous and we had the best time here. Will definitely be coming back! Thank you tina

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest! We are pleased to read how much you enjoyed your stay, we hope to welcome you back in the near future!

"review on best westerns"

5
User 30/08/2022

gina was good to us. me and babe stayed in room 222, it was nice. bed was so comfy. we slept amazing. had enough chargers to charge devices. i highly recommend this place to anyone. thank you gina!!! we will come back one day

"Deposit Scam & Gina awful"

2
Darrrnm, Killarney, Ireland 26/08/2022

First off the room was basic, fairly small. We stayed with another couple so two double beds and one bathroom. Breakfast was included but again was basic - cereal, orange juice and coffee. Had to pay extra to use the washing machine and dryer. The cleaners and breakfast staff were fairly nice but the front desk staff were horrendous, Gina in particular was very difficult to deal with. We could not get our deposit back ($100) as the room was under the other couples' name. Our friends who also stayed here, were unable to get their deposit back as they had paid by card instead of cash, surely this should've been made clear on our arrival? Never returning!

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest. We apologize for the issues you experienced and we will work to correct them. We hope to welcome you back for a better experience.

"Good Location & Average Stay"

3
village49, Bellevue, Washington 20/08/2022

While the location of the Hotel is very good, the cleanliness of the rooms, especially bathroom area needs improvement. Walls are thin, thus hear your neighbor and ceiling thin too, as can hear the person above you walking. I will probably not book again and stay with Marriott & Hilton Hotel brands. Stay was pleasant and breakfast extremely average. Breakfast room not 100% clean and a very odd location.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest! We are pleased to read you overall enjoyed your stay, but will work to improve on some areas you listed. We hope to welcome you back in the near future!

"Reception Gina is great!"

4
pipingc2022, Edmonton, Canada 19/08/2022

Reception Gina is really nice and willing to help wherever she can, always polite and friendly. The breakfast is good and fresh, the location of the hotel is great and at a convenient location and easy to anywhere. In general, my review is great. By the way, I am Piping engineer from Edmonton, Alberta Canada.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest! We are pleased to read how much you enjoyed your stay, we hope to welcome you back in the near future!

"Great Stay"

5
onehappytraveler2016, New York 18/08/2022

We had a great stay here. We loved Gina she was so accommodating and her friendly service made us want to come back again! The breakfast was amazing. Also, the pool is super fun we had a great time getting frozen drinks at the swim-up bar.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest! We are pleased to read how much you enjoyed your stay and our customer service, we hope to welcome you back in the near future!

"sure stay with puppies"

5
User 17/08/2022

Thank you to Gina who checked me in to the hotel. Gina was very kind and let me check in a few hours early i really appreciated that as it was so hot outside with two dogs. I booked a dog friendly room it was modern very clean and perfect for a nights stay. The bed was so comfortable i got a great nights sleep. I don't drive so i used the bus to get around . It's a 10 minute walk to the bus so is the trolley station. If you are looking for a very basic clean no thrills hotel with a good breakfast this place is it. Its in a great location near all the beaches .It's perfect for a place to see everything being so close to a lot of things. Also dogs are free to stay which is a huge bonus.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest! We are pleased to read how much you enjoyed your stay, we hope to welcome you back in the near future!

"Great stay"

5
User 14/08/2022

Gina at the surestay was very helpful got me into a room right away didn't make me wait . Looked like it was really busy but she made it happen thanks Gina ..... Here a few days going to the zoo or the beach just to check it out

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
We are pleased to red how much you enjoyed your stay with us! We hope to welcome you back again soon for another amazing visit.

"Comfy Stay"

5
User 09/08/2022

We stayed for one night and it was perfect for what we needed. When we checked, we were greeted by Gina. Gina was so awesome on getting us settled in and helped us get our room earlier than expected. She even gave us some recommendations on food and most importantly directed us towards the beach! The room was squeaky clean, but small. Again, like I said for one night it worked for us and what we needed. Thank for the hospitality SureStay and to Gina for being so genuine!

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest. We are very pleased to read how much you enjoyed your stay with us. We hope to welcome you back again the near future!

"Lovely staff!"

5
User 27/07/2022

For a cheap motel in this area, I did not expect it to be as nice as it was! First off, it's 10 minutes walking distance to the Balboa Transit Center, which lets you go anywhere in the city for only $2.50. The rooms have been recently remodeled and the shower was especially large and clean. Lots of hot water and good water pressure. Good internet for taking video meetings too. Gina at the front desk, the breakfast attendant, and housekeeping were all delightful people. Gina let me check in a bit early with 0 hassle. Smooth transactions, no issues whatsoever, affordable price, and convenient location. Pool is whatever, but who needs a pool when you're right next to Mission Bay!!! You can literally just walk to the beach. For free.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest! We are pleased to read your review and that you enjoyed your stay! We hope to welcome you back again in the very near future

"Clean!"

5
paintmama, Athens, Tennessee 22/07/2022

Everyone was super friendly at this motel. The room was clean. Breakfast has waffles, muffins, cereal, toast, and fruit. I was not concerned with safety in the area this motel was located. The room had a fridge and a microwave. Towels and washcloths felt like home. The room was a bit small but we weren't in the room except to sleep!

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest! We are pleased to read your review and that you enjoyed your stay! We hope to welcome you back again in the very near future

"Great midlevel hotel"

4
User 22/07/2022

The wifi kinda sucks. Parking can run out. The shower pressure is very good & strong. The shower water heats quick and responsively. There's no bedbugs or itchy sheets. Gina really went above and beyond to check me in earlier than my designated check-in time. Thank you Gina!!!

"Awesome staff"

5
User 21/07/2022

My staycation at surestay has been made sweeter by the breakfast attendant Aisha! Great customer service and happy spirits! Clean and amazing kindness from the desk staff as well. I love that the river is nearby as well.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest. We are pleased to see how much you enjoyed your stay, and hope to welcome you back again soon!

"Great service"

5
User 17/07/2022

We arrived to the hotel early but Gina offered us a great reception and was very accommodating to us. The rooms are lovely and have everything you need. Perfect place to stay near Pacific Beach. Would definitely recommend!

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for being our guest! We are pleased to read your review and that you enjoyed your stay! We hope to welcome you back again in the very near future

"Double the price and half as nice"

2
Sarah C, London, United Kingdom 16/07/2022

After a fabulous experience in Tucson with friendly, helpful, staff I had high hopes for California. Unfortunately my expectations were not met and my overall experience was disappointing. I am going to chalk this down to the place being fully booked and having new staff. Breakfast, room cleaning and restocking could also be worked on.

"It was great"

5
crystaldelg85, Tucson, Arizona 16/07/2022

Loved this hotel close to everything we needed. Rooms really clean Gina at the front desk very friendly. Not a lot of noise so we sleeped really good. They have a great breakfast my kids loved the waffles.

"Family trip"

5
User 13/07/2022

Good room great value for what you get. Clean well lite up parking lot. Safe area, located close to everything you want to do. Staff was friendly and helpful. Very professional easy to work with. Big tv in the room.

Jerre Leahy, Other at Surestay Hotel by Best Western - San Diego/pacific Beach, responded to this review
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon for another wonderful stay!

"Excellent customer service"

5
291lancer, East Rutherford, New Jersey 12/07/2022

For the price and amenities, this hotel was well worth it. Most importantly, Gina at the front desk was very nice and helpful. I flew in early from NJ and she did her very best to accommodate my early arrival and got me in a room quickly. Thank you so much :-)

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay, and our customer service! We hope to welcome you back in the near future.

"Great service, spotty wifi"

4
374shreyas, Chicago, Illinois 10/07/2022

Great customer service: Gina at the front desk was super helpful and got me in a room even though I got there much earlier than my check in time. The WiFi on the other hand is not great and disconnects quite regularly, which can be frustrating.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon!

"Amazing Costumer Service!"

5
User 02/07/2022

As soon as we walked into check in Gina greeted us with a friendly smile! We mentioned how we'd just driven in from Arizona and we're a bit early and she immediately said she could take care of us with early check in. She was so fast to get us checked in and even took care of another costumer at the sale time with the same hospitality. She let us know about the complimentary breakfast and sent us on our way in less then 10 minutes! Needless to say, she made a grate first impressions at SureStay Hotel.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon for another wonderful stay!

"Malea was awesome!"

5
User 01/07/2022

Malea was super professional and helpful! She is exactly the kind of person I would want working for me if I was a hotel owner. I would go to this hotel again just because of Malea. The breakfast was also good

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon for another wonderful stay!

"Good location"

4
sue384santapaula, San Leandro, California 28/06/2022

The sure Stay hotel is very close to the freeways which was a help. the breakfasts were ample even if the seating in the breakfast room was not quite enough for adequate distancing. you can of course take it to your room to eat. Gina at the front desk was marvelous. Had loads of information on the area and was extremely helpful.

"Unclean room. Unacceptable to stay"

1
sandragZ692GQ, Dallas, Texas 27/06/2022

We originally scheduled for a two night stay. We arrived in a hurry to make an event and we just put our baggage in the room. My sister wiped down the surfaces w antibacterial pads as usual. In the shower/bath she found a very large wad of long dark hair. We were grossed out and told the management about it and canceled our second night stay. When we got back several hours later after the event we found more hair in the bathroom, a large fly buzzing in the window and another fly sticking to the towels. We were disgusted and told the management about it and that we could not stay. We asked for a refund which they declined. We left and drove back home. Arrived very tired after midnight. I called the next day to speak w the manager. She offered us a 10% discount which I declined

"Give Gina a Raise!!!"

5
User 25/06/2022

Gina was amazing. You could hear her smiling through the phone. Once I arrived, she was smiling again and upbeat through check-in. She helped me a lot with early check-in so that I could drop my bags off to begin exploring San Diego. Great hotel very close to the nearby beaches, restaurants, etc. No offense to the hotel, but with the location, you will not be spending much time in the room with all the nearby attractions.

"String Ambassador Trip"

5
User 21/06/2022

Gina in the office was Awesome and helpful and patient, we checked into 5 rooms for 3 nights. Nice stay, rooms were quiet and the breakfast lady was so helpful and friendly each morning with a good selection of protein and sweet offerings. Thank You.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon for another wonderful stay!

"Clean and Friendly"

5
User 21/06/2022

I came to San Diego for meeting and looking for a short stay. The hotel was very clean and inside of the room feels new. Gina at the front desk was very kind and helpful while I was checking in and need to extend my stay. The location was not far from the ocean.

"Mrs Chanthabandith"

5
User 20/06/2022

Gina was able to accommodate me even tho I was having issues with my flight into town THANK YOU GINA!!! I will definitely be staying with you guys again!!!!!!! I will be referring this hotel to my friends and family

"Property well-maintained"

4
rockyroadie, Los Angeles, California 20/06/2022

For a pet-friendly (no extra charges) budget motel, the property was tidy and felt safe. Housekeeping on request. A basic breakfast buffet is provided, with a variety of hot and cold items, including the fresh Best Western waffles! There's a small pet area with artificial grass, which was kept clean. Located on a very busy street near car dealerships, so not much within walking distance and nowhere pleasant close to the property to walk your dog. Pretty easy access to the freeway.

"Vacation to San Diego Beaches"

5
User 18/06/2022

Hotel is at a great location when visiting San Diego. The staff and managers are friendly and tend to the needs of the guests. Gina, was especially helpful everything from hospitality and things to do around the area. Gina had the best recommendations for best places to try food around the area. Above all just a great place to stay, rest when not sight seeing or at the fabulous beaches! We will be staying here again!

"Hotel was sufficient, but outside noise was a litte much"

3
Susan H, Elk Grove, California 24/05/2022

We typically stay at Best Westerns because they are usually somewhat affordable & we don't spend a lot of time in the room. This particular BW is located in Pacific Beach on a busy street with lots of car dealerships around. When the dealerships were open, there was a lot of car horn honking for some reason, which was a little annoying. Overall the hotel is clean, felt safe & usually pretty quiet at night.

"San Diego visit"

2
Bettyfulgurl, Las Vegas, Nevada 18/05/2022

Hotel location is very convenient to beach, airport, near the freeway with free breakfast, free wifi and free parking. Cleanliness is really poor. Room for 1 queen bed is very small. Our room smells like urine coming from the floor and TV control not working. Requested the room be cleaned but never did. TV remote control got changed and resolved.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your review. We apologize for the issues you experienced during your stay. We will work to correct these and hope to serve you better in the future.

"Small room that is clean, has all amenities at an amazing price"

4
microchipmatt, Bonnyville, Canada 17/05/2022

Price MUCH cheaper than most hotels around. Beautiful hotel in a decent and central location that is small, clean, has all the amenities and is affordable. The room has a bathroom with a tub, shower toilet and sink of course. Nice new LCD TV, Double bed, complimentary internet and Breakfast. The free breakfast is a nice food cost savings. Getting to the Hotel: ________________________ *From the San Diego International airport take the Flyer bus for FREE to old town. *Once in old town (If you're Canadian, go to the central Transit station in Old town and buy a T-Mobile Sim with unlimited Data, texting and Calling for $50 from, "Metro by T-Mobile." If you are staying for less than 1 month, tell them, they will waive the activation fee or discount it to $10 (Basically the cost of the Sim). - From here, take the #30 bus for $2.50 to the hotel OR Grab an Uber for $11.00 to the hotel. Your choice. Obviously the Uber will be faster and easier if you have Luggage. About the Room ___________________ Room seems to be freshly painted, and well take care of. Things of note: - Air Conditioned - House keeping happens every three days or by request - You can ask for clean towels, face cloths and toiletries whenever you need them - If it's not too busy, they offer you to choose your room location - Complimentary Breakfast consists of: Waffles, Yogurt, Fruit, Bagels, toast, Cereal, Juice, tea, Coffee (Decaf or Regular), Sausage, Eggs and all required condiments - Most staff speak Spanish and English and are VERY helpful and nice - Nice Pool - Front desk staff are very nice as well - Free complimentary bottled spring water on check in - Many restaurants close by: Rubio's (Authentic Tacos, Barritos etc 450 ft away), In and Out Burger (Double-Double Animal Style) to name just a few. There's good authentic Mexican food everywhere around here. - You are central to almost everything, rent an electric bike and you can go anywhere from here. (Pedgo in La Jolla [$11 Uber ride, 11 minutes away, open until 7 pm onweekdays] , $375 US for a week, save on gas 51 mile range). I suggest a mid-drive motor. - Cars are VERY expensive to rent right now (As of 05/17/2022), you are looking at $1000 US + for a week, plus gas, so much for economic to rent an Electric bike. - Be careful where you lock the bike. Lock the front wheel and frame together. Lock it in a very visable place. Remove the battery. Take charger with you if you go in to shop or eat. Some parts of San Diego are great, some need more precaution. Very safe city, but use your common sense. - Most people are friendly and helpful. Enjoy your trip to San Diego!

"Good value in PB"

4
Charles S, Milpitas 13/05/2022

Good location right off the highway. If they paved Mission Blvd, in this "Gateway" area it would be a better impression for neighborhood - dont be discouraged.to get to SD or PB, breakfast is a great benefit. Staff was helpful. Small property so make sure you check in as early as possible to get a room of your choice.

"Good Stay"

5
User 04/05/2022

I like the customer service i received, the place is clean, near by amenities. the front counter person Michael and Gina were excellent at checking in and checkout. good experience. definitely coming back to this hotel in the future.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us. We are pleased to know you enjoyed your stay and our staffs service. We hope to welcome you back again soon for another amazing visit!

"Awesome Service!"

5
User 25/04/2022

Gina at the front desk was great! Greeted with a smile and great attitude. She worked hard by keeping the area patrolled and was kicking butt in the breakfast room. Promote her! Also great job of keeping the parking lot free from anything or anyone to worry about.

"Better Than Expected"

5
Elizabeth J, New York 25/04/2022

Hotel was clean, great distance to everything you need, and staff was exceptional. The rooms are small but beds are comfortable and you have enough space for all of your luggage. Highly recommend this location for free parking and breakfast and the 10 minute drive to the beach!

"Great Stay"

5
User 18/04/2022

The Sure Stay Hotel is a excellent and clean property. The location is perfect for getting to the beach and yet not too far from downtown and other wonderful attractions, but best of all the location makes for a quiet nights sleep. Gina is an exemplary individual, very accommodating and makes you feel right at home. Gabriel, they say he's an "angel".

"Excellent!"

5
sarahh0426, Port Angeles, Washington 16/04/2022

Upon check-in, Gina was phenomenal! She took care of me when checking in for both my room and my parents room. She understood what our needs were and worked with us on them. Apparently it was a busy weekend with a military graduation being held close by. So the hotel was full. The hotel itself is in a great centralized area. It is clean, updated, sanitized and has all the amenities you would need for a night stay or a week long stay. I will definitely be coming back!

"Business travler"

5
User 07/04/2022

Nice room and Gina was the best went above and beyond ! She provided amazing customer service! Mike was also very accommodating! Plus, they have the best breakfast!! The location was great nice hotels and they have free WiFi

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing the SureStay Hotel By Best Western San Diego Pacific Beach and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

"Excellent rates, clean room and includes breakfast!"

5
hmaitland2019, Livermore, California 05/04/2022

Gina helped us secure wonderful clean accommodations with breakfast for a great rate. The beds were comfortable. The hotel is centrally located from the beach, UCSD, downtown San Diego, Little Italy, and other tourist attractions. They provided me with a helpful list of popular restaurants near by. The staff was friendly and patient with their customers. Checking in could be overwhelming to some clerks but the staff never lost their courtesy to their guests. I can't wait to return for another visit.

"Best Dog Friendly Hotel in San Diego"

5
User 02/04/2022

I live in San Diego and needed to move out of my home for 3 days as it was being tented for termites. A quick search of the internet for a dog friendly hotel I called the sure stay in in Pacific Beach and booked a room for me and my three small dogs. When I arrived at the hotel that was conveniently located right off the freeway and within walking distance to Mission Bay Park. The staff was friendly at check-in and the room was nice and clean. Although all the employees were helpful and friendly there was one who stood above the crowd. Special thanks to Gina who was amazing. I couldn't tell you what her position was as I saw her cleaning rooms working the front desk doing laundry and other tasks around the hotel during my stay. No matter what my problem was whether I needed change for the laundry locked myself out of the room extended it another day Gina handled it with a smile. Thank you Best Western Sure Stay Hotel!

"Room was filthy"

1
User 10/03/2022

There was dust and grime all over every piece of furniture in the room and even on the walls and toilet seat in the bathroom. There also was no ice bin OR garbage can in the room. I will most likely never stay at a Sure Stay ever again.

Ketan P, General Manager at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you giving us your feedback. I would like to sincerely apologize for the inconvenience we caused you by our error in assigning a room to you that was not ready for guest use. I hope that this one-time experience does not prevent you from staying with us in the future. We recently reopened our hotel after the completion of extensive renovations as we continue to strive in offering our guest affordable lodging in an excellent location with many valuable amenities.

"Newly remodeled room"

5
User 08/03/2022

Stayed one night for business nearby - Newly remodeled room was clean and a great value. Gina at the Front Desk was great! And right across the street from the original Rubio's - wander over for some bomb taco's - can't miss.

Ketan P, General Manager at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We appreciate the positive feedback about your recent stay with us! I'm glad to hear that you enjoyed one of the several popular dining choices that are within walking distance of the hotel. I hope you enjoyed our new complimentary hot breakfast featuring items like Belgian waffles, eggs, sausage, cereals & yogurt with some delectable toppings! I will be happy to pass on your comments to Gina and we hope you visit us again soon. Thank you.

"Stay Away"

1
User 06/03/2022

This motel is seriously lacking in several areas. The guy at the front desk didn't seem to know how to check in guests. He had me run my credit card 2 times and said it wasn't getting the information even though both times the reader said approved. He called someone to help and she asked me to run it again. I asked if I was going to be charged for each time since it was showing approved and she said oh no never mind it went through. Then I couldn't get the internet to connect in my room and called the front desk. He said it was showing a connection on his end so he didn't know what to tell me. So I had no internet for my stay. The people staying in another room were screaming and talking loud till 3:00 in the morning and nothing was done about it. Stay somewhere else if you can

Ketan P, General Manager at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for giving us your feedback on your stay with us. We recently reopened our hotel after major renovations and we were experiencing some unforeseen technical difficulties that have since been resolved. I hope that you give us another chance in the future. Our WiFi system has been completely upgraded to meet the needs of our guests and we continue to hear from guests how much they appreciated the ability to use their favorite apps with our complimentary guest streaming service on our 50 inch TV sets.

"PRISTINE! Plus Jayson made it worth staying!"

5
User 19/01/2021

It's crazy new, extremely clean(my 2 requirements), at a good location and the main reason to stay, JAYSON! He's hilarious, accommodating, freaky quick service, and just an absolute joy when it's the first time you visit CA all the way from OK. Honestly, even if the facility wasn't so nice, I'd stay anyway because Jayson was the perfect "host. Professional, efficient, and will make you laugh. Cheers.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for leaving such a wonderful review! We are thrilled that you loved your experience at our newly remodeled hotel and that you enjoyed our convenient location; Jayson will be very happy to read what you wrote. Please know that Best Western is focused more than ever on the health and safety of our guests and our associates- your well-being is our top priority. Hygiene and cleanliness have never been more important to us and we believe that hotels can never be "too clean." It is with your health and well-being in mind that we work hard every day to ensure each of our guests feel safe and comfortable. We appreciate your kind words and we look forward to seeing you again.

"Great Hotel"

4
Jonathan J, Los Angeles, California 17/01/2021

This is a good hotel to stay at around Pacific Beach. Pros: Comfortable beds Free parking and Wi-Fi Housekeeping available during COVID-19( must request daily) Nice TV with good channels Elevator Good AC and heating Good coffee Cons: Breakfast bag was not good, all sweets

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Jonathan J, Thank you for evaluating your stay at SureStay Hotel by Best Western San Diego Pacific Beach. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with our newly remodeled hotel and well-appointed accommodations. However, we apologize for not meeting your expectations with regard to the breakfast options we currently offer. Thank you for posting a review so future travelers can read about your experience. We hope to have another opportunity of welcoming you back soon.

"Excellent Customer Service"

5
User 12/01/2021

I was greeted by Jayson when I arrived and received great customer service. He was very accommodating, made sure I had everything I needed and called to check on the room when I got settled in. I wasn't sure the heat was circulating in my room and Jayson offered to switch my rooms for my comfort. He was very nice, kept a smile and made me feel welcome and at home. I also had an interaction with Gina the 2nd day as I decided to stay another night. She offered for me to become a rewards member so I may earn points and stays in the future. Overall I had a great experience with this hotel and would stay again.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
BrittS1959, thank you so much for taking the time to leave us this wonderful review about our hard working staff. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We appreciate your kind words and we look forward to seeing you again!

"2 day stay in pacific beach!"

5
User 09/01/2021

I had a great stay here in pacific beach! Everything was perfect all my needs were met! Hotel is in a great area and close to everything. I had excellent customer service from Jason and Gina! I would 100% recommend!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We could not be happier that we were able to impress you with our location, customer service and accommodations. Thank you for recommending to future guests, and we look forward to your next visit.

"cool digs"

5
User 08/01/2021

keep your eyes open as it is a busy area. Jayson at front desk was courteous and professional. room was very clean and comfortable. close to mission and pacific beach, as well as La Jolla. Good times await in San Diego.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Ragerg80, for being our guest. We are thrilled to read you had a nice stay and that you received the customer service you deserve from Jayson. We are also happy to know you enjoyed our newly remodeled hotel and clean and comfortable accommodations, as well as our convenient location to pacific beach. We hope to see you again soon!

"Awesome Employee"

5
User 06/01/2021

The place was very clean and upscale, staff was polite and treated us kindly. When there was a discretion regarding my deposit and a smoke detector being covered prior to us arriving, Miss Gina took care of the situation right away, contacted management and got the whole situation straightened out as well as my $100 depost! Thank you so much Gina! This employee deserves a pay raise?

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Aviea2021, Thank you for being our guest and for choosing to stay with us. We work hard to ensure our guests have a positive experience, so we are very pleased to know how much you appreciated Gina's services and she was able to take care of your situations right away. We hope to have another opportunity of welcoming you back soon.

"Excellent Service / Amazing stay"

5
Y2329OOpatrickm, Los Angeles, California 05/01/2021

Our stay was fantastic as we are weary travellers and the welcoming tone in JAYSUN and GINA's voices, the wonderful front desk representatives blew the lid off the very precedent that is excellent customer service! I will definitely be coming back !!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us and for sharing your great experience at SureStay Hotel by Best Western San Diego Pacific Beach. We are very glad to know you were impressed with the quality of service provided by Jayson and Gina. We appreciate your business and hope to welcome you back soon for another amazing stay.

"Great people"

5
mikerK3296RO, Los Angeles, California 04/01/2021

Room very clean. Jayson was really helpful. He let me check in early so I wouldn't be out on the curb. He let me have the breakfast bag when I checked in since my flight was before normal breakfast time. Thanks Jayson

"Great place to stay in"

5
User 03/01/2021

The customer service was excellent. The room were clean, the bed was comfortable and enjoyed the TV . Over all I have a great time staying there. If ever in town most try out. Jayson was a great help.

"New Years Hoedown"

5
User 31/12/2020

Clean room, nice decor. Room was as described and great for the price! But above all, the friendly gentleman at the front desk by the name of Jayson was of huge help. Not only was there a friendly smile and great tone, but the knowledge of basic customer service was far bypassed. We hope to have every front desk attendant be like Jayson.

"My stay"

4
User 26/12/2020

My second stay here at the Surestay hotel by BestWestern was a great one. I met with my cousin for the holidays trying to make something out of this wacky holiday season. Nonetheless I'm 100% satisfied with the place we staying. The service and room were fantastic and I will surely be back for a third stay!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Kinnnics, for choosing to stay with us during the holiday season. We are pleased to know how much you enjoyed our services and newly renovated hotel and updated accommodations. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one during these crazy times. We value your feedback and look forward to welcoming you again!

"Great Place"

5
User 20/12/2020

Jayson and Gina were great. Great place to stay with Great hospitality. Very friendly and went out of their way to make our stay enjoyable. Would strongly recommend this place to anybody coming to San Diego for business.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thanks so much for recommending the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach to the travel community. Your satisfaction means a lot to us and we look forward to your next stay at our facility.

"Really friendly staff and clean hotel."

5
User 20/12/2020

I chose this hotel because my gf and I ha e a dog and the pet policy incomparable. Gina was super friendly as well as the other two front desk clerks. Thanks you will come back! The location is great check out the sushi tacos or Thai food nearby!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Rileydunn995, We're delighted you had an excellent stay at SureStay Hotel by Best Western San Diego Pacific Beach. Our hotel is newly remodeled, so it is a pleasure to know how much you liked our friendly staff, accommodations, clean hotel, and the location. Thank you for the recommendations, and we look forward to welcoming you again the next time you are in our area.

"Great Review"

5
User 20/12/2020

I enjoyed my stay at the hotel, and Jayson was great. I would highly recommend staying here. I came with a fresh room and everything was clean. Overall San Diego is a great place to visit. I would come again.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments, so we're glad to hear you enjoyed your stay and our clean accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.

"Great by the sea"

5
User 18/12/2020

Loveable cheap hotel by the bay. The service and receptionist Jayson was super courteous. He acknowledged my best western status right away and asked if i had any room requests immediately. He made the check in process about me and making me conformable. rooms were clean and modern with MW and fridge. beds are on the firmer side, which I prefer, and the pillows were soft. The internet was very fast testing almost to 50mbs and the tv is a big 55inch samsung. Parking lot is a bit small on north side but the south lot is bigger if your driving a big truck or towing.

"Warm Welcome"

5
User 14/12/2020

Jayson at the front desk was very nice, welcoming, very helpful and courteous. He called twice to insure we had everythingwe need. Rooms are awesome, the price is right, good area, and family friendly. Definitely would stay again.

"An exciting weekend to come!"

5
User 11/12/2020

Jayson greeted us with such high spirits I knew it was going to great time. It was a great laugh to have after such a long drive! He was extremely helpful sorting out the paperwork, getting us into the room and making it was to our liking. The room smelled of free laundry and it was so clean! Thanks Jayson!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay at our hotel. We are so glad to read how much you enjoyed your time with us and the service you received from Jayson. He is wonderful and loves entertaining our guests. We will tell him about your fantastic review. It was a pleasure to have you as our guest, and we hope to see you again soon.

"A great service"

5
User 06/12/2020

due to some family stuff wasn't able to stay at the hotel but spoke to the front desk and jayson was a lot of help to assist me in the next steps in this process. He was very friendly and helpful. I can't wait to get an opportunity to stay at this hotel next time.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for sharing your amazing feedback and we look forward to welcoming you back again soon!

"Great stay"

5
304patrics, Anaheim, California 02/12/2020

Great place. Clean accommodating staff was awesome Gina super friendly and helpful. I thought I lost my paycard and she was searching just as frantically as I was to make sure it was found. It's nice when you're made to feel human and not another receipt for the night. Thank you guys so much. Jason is super friendly and respectful. Always says hi and trys to help if he can.

"What you pay for"

2
paulaalarkin, San Francisco, California 01/12/2020

1. WiFi- POOR; would not recommend planning to work remote from a room here 2. Cleanliness - POOR; the room smelled like death. It appeared clean but it just had this stink of an elderly home. The bath towels were tiny and I had to use 2 to dry off, and one of the towels had visible stains on it. 3. Safety - POOR; I was traveling as a single younger female and was given a first floor room with a hole in window screen. Anyone could have literally just opened my window at any time. Super dangerous and irresponsible on management's part. It is also not in a phenomenal area of PB and there are sus people around. 4. Amenities - OK; they have A/C, a big shower/tub, mini fridge, microwave & flat screen TV. I felt GROSS getting into that bed though. It just seemed like it was not clean & the sheets are soooo scratchy. 5. Staff - AWESOME; the staff were super nice and really the major redeeming quality of the SureStay. They were very helpful, kind and knowledgeable.

"Clean and very needed for a good night sleep"

5
User 30/11/2020

Gina is the best she helped me over the phone and in person very professional with a great attitude and great customer service if she's there when you check in your in good hands next time your in PB check it out

"Great service and very clean room."

5
MateoLindz, San Diego, California 29/11/2020

Just starting my stay here but it is already a great one. Starting with Jayson who checked me in with a friendly smile(of course behind a mask) and great service. Everything was clean in the room and well taken care of. Would definitely stay here again great prices and awesome location.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, MateoLindz, for staying with us and for providing feedback. We are glad you were able to take advantage of our hotel amenities and our location was convenient for you! We hope to have the pleasure of welcoming you back next time you visit the area.

"Surestay stay"

5
User 29/11/2020

Very nice hotel for the price. Great amenities and very clean. Love being able to have fresh coffee in my room in the morning and a big HD tv for relaxing. Came to stay for one night when I normally stay on the beach and I wasn't disappointed. Jayson was the employee that checked me in and he was more than helpful and very kind! Highly recommend!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thanks for highlighting our price for value received. We're are so glad to hear that you enjoyed your stay. Our hotel is offering large 50 inch TV sets and enhanced safety and cleaning protocols. We appreciate you recommending us and we look forward to your return.

"Great Stay!"

5
User 27/11/2020

Jayson at the office was able to get a larger room to accommodate our two dogs and put us close to our car! Great customer service. Nice and easy stay. If you're looking for a more affordable place for your dogs, this is a good option.

"Great Stay"

5
User 24/11/2020

Vanessa and jason made my trip that much better good people to talk to vanessa gave me great option for food in the area and jason will go the extra mile when needed for the hotel as i seen him taking trash out one fay and sweeping property you can tell they both love what they do will be back cause of there service alone

"Great service"

5
User 21/11/2020

Jauson gave awesome customer service both time's we've used this sure stay hotel by best western are company will definitely use you again I will let other employees know of your great customer service

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Jennifer, for staying with us at SureStay Hotel by Best Western. We are so pleased to know that you were impressed with the quality of service provided by our team. Thank you for recommending our hotel to future guests, and we look forward to seeing you again soon.

"Nice hotel"

5
User 20/11/2020

Very nice hotel, people who work are very helpful, the rooms are super comfortable in a good neighborhood close to the beach! I really recommend! We could do check in early and they give us a parking lot inside of the hotel.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us and sharing your great experience. With our hotel being newly renovated/remodeled, we are glad to know you enjoyed our comfortable accommodations and hotel services. We appreciate your recommendations, and we look forward to seeing you again.

"Very welcoming !"

5
User 18/11/2020

Jayson made me feel welcomed and his energy immediately raised my spirits. I requested a first floor room because i had A lot of things & he accommodated me and also made sure i knew about the grab n go breakfast ! Check in was pretty Easy took a while for my reservation to get through because i had Booked it while pulling up to the hotel. The lobby smells good ! Once i got to my room it was. Clean and smelled good . I will Be extending my stay!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staff will definitely be happy to read this as well. Customer service and satisfaction is our priority, and your review reaffirms the hard work we put in every day. With our hotel being newly renovated/remodeled, we are delighted to know how much you appreciated our clean lobby and well-maintained room. We enjoyed having you as our guest!

"Great service"

5
User 15/11/2020

Jayson at the front desk was very friendly and waved the parking fee for my extra vehicle. Check in was quick and easy plus my room was nice and clean. Nice location close to the water and plenty of restaurants near by.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We can't thank you enough for your fantastic review and we're happy we could help you in that we waived your parking fee. Pleasing our guests is one of our top priorities and knowing that we have done just that brightens our day. Thank you for your valued support and we look ahead to your next stay at the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach.

"Jayson"

5
User 13/11/2020

Very friendly & helpful, made my stay feel very welcome for me and my pet! Even though all the pit friendly rooms were taken, key made an exception and found a room for post to stay in. Checking in with very quick and had me in my room in no time!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
markjeremy928, we are glad to read how much you enjoyed your time at our hotel. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one. It was a pleasure having you and your pet as our guess and we look forward to welcoming you back.

"Excellent customer service and a great room"

5
RDWFBC, Santa Clarita, California 11/11/2020

Gina at the front desk provided excellent customer service upon arrival and during my stay. The room was very clean and the room rate was very good. The location is very well located with many Travelers locations nearby. With excellent customer service like this, I would highly recommend this Hotel for travelers. Thanks for a great stay.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our guest and your positive feedback regarding your stay. We are happy to know you found us to be a good value and that were impressed with our hard-working associates, clean accommodations and convenient location. We appreciate your review so future travelers can read about your pleasant experience, and look forward to welcoming you back soon.

"Great Area and Hotel"

5
User 05/11/2020

The Staff here is awesome especially Vanessa and jayson they got out work crew good rooms help us with breakfast bags to take to room since we leave in am before the breakfast starts thank you guys for that good to see Great service still exist

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for staying with us and for the positive feedback! We appreciate you taking time out of your day to recognize our efforts. Our team strives to deliver excellent service. We are so happy to know you received service above and beyond to accommodate you and your family. Thanks again for being our guest, and we hope to see you again soon.

"Great spot"

5
User 05/11/2020

Came here for work was check in by jason who was quick funny and a good guy told me about good food spots in area hotel rooms are clean and location is safe wifi strong will definitely be back here when in San Diego

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We very much appreciate and value your feedback and will share it with our team. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We look forward to welcoming you back again soon!

"Worth it"

5
User 01/11/2020

Really nice and clean. The rooms look modern and again everything is SUPER CLEAN!! Good price and the staff was super friendly. The front desk guy, Jayson made sure we had everything. Definitely would recommend.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thanks for the great review, The team at newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach is thrilled you're so happy with your stay. Jayson really is a fantastic employee; we feel so lucky to have him. Thanks again and we appreciate you recommending us!

"Halloween Weekend in SD"

4
User 31/10/2020

For the price and location you can't really beat it. The only down side was the loud noises coming from the bathroom plumbing, but Jayson from the front desk was super cool and made sure their staff looked into the issue upon our group checking out. I'd say continue to have good customer service like how Jayson handled himself, and I'll certainly be back on my next visit. Overall good stay, thank you!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
m18mejia, we're sorry to hear you did not have a great experience. Thank you for letting us know about the loud noises coming from the bathroom plumbing. We will handle that issue on our end. It is our priority to ensure every guest leaves with a happy memory of their stay and we will be sure to let Jayson know that his efforts were recognized. Thank you for recommending us and we look forward to serving you again.

"Another great stay in San Diego"

5
User 30/10/2020

My 2nd time to this location and what a improvement jayson still here red roof was good but suretay is definitely much better improvement im impressed.Great work on the floors and tvs .Been a year or so but when i come back to san diego this will be my go to spot

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you so much for staying with us again. We are pleased with the upgrade to BestWestern Surestay. The remodel has been great and appreciate your acknowledgement

"Great staff and clean room!"

5
User 28/10/2020

Jayson has excellent customer service skills. He made me feel welcomed and even checked on me after I got settled in my room to ensure everything was okay. The room is very clean with no odors unlike the hotel across the street that I had to check out of. Overall great experience. I will be staying here again on my next trip! :)

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We appreciate you evaluating your stay with us to future travelers and we're so glad you had a good experience. We look forward to welcoming you back again. Thank you for your valued business!

"EB"

1
User 25/10/2020

The room smelled like smoke and it was a non smoking room hence the reason the window was open when we walked in first day of stay. 1 roll of toilet paper thank goodness I brought some. Tissue paper had a dirty one sticking out of it. Parking lot had constant people sitting in their cars smoking weed and god knows what else. Lots of homeless hanging around at entrance to parking lot. Construction going on near hotel. Fire alarms going off in rooms and our fire alarm was hanging from ceiling not screwed in. I will not stay here again it's not worth the money that was paid.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
EAB1919, while we appreciate our guest's comments and concerns we are disappointed to read your review. At any point in time during your stay did you mention any of the issues to our front desk staff. We are here to help you and we want you to leave our hotel with a good memory of your stay with us. If you are not completely satisfied with your accommodations, let us know. This will give us a chance to give you another room, fix an issue or refund your money if you decide to cancel, if possible. We will be checking into the issues that you mention. If you have further concerns or comments and you would like to discuss them with us, please don't hesitate to give us a call and ask for the General Manager Vanessa.

"Jayson was AMAZING!"

5
User 25/10/2020

My stay has been amazing so far, starting with the most efficient check in process I've ever been apart of. I had the pleasure of being checked in by Jayson. He was friendly, extremely detail oriented and efficient. I think from start to finish the whole check in process from charge to signitures was maybe 6 minutes. I appreciate it because it had been a long day and I was ready to relax. Even running into Jayson going out to my car he asked "how everything was so far." It is because of people like Jayson that I know I will return and I will refer my family and friends to this very hotel. He treated us with respect and was personable all at the same time. I happen to be a travel consultant for AT&T wireless and United Airlines and i can't wait to rave about this hotel and Jayson to all my employees. He definitely needs a raise...

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our guests is our top priority. We are so grateful for your kind review. Thanks for sharing your review with us and the community.

"Pleasant!"

5
User 24/10/2020

Clean and pleasant and close to everything! Customer service was outstanding. Jayson helped me tons! Excellent service. Thanks so much for the stay. The rooms have personality and sound. Will be back!!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
nicolemcd96, thank you so much for taking the time to share the highlights of your stay at the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach. We can't be more delighted to know how much you enjoyed our customer service and that our location was convenient for your needs. Thank you once again for allowing us to be of service, and we look forward to your next visit.

"Stay"

5
User 22/10/2020

Jayson was great! Super nice and helpful to me and my friend, offering us extra pillow and more. Really made our stay fantastic! Had great time at the hotel and will definitely come back again. Thank Jayson for the hospitality!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your amazing review of the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach area. We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Jayson was very helpful!"

3
User 22/10/2020

My stay here was good. Room was small but overall okay. Unfortunately, there were other hotel guests who were loud, both in their rooms and outside the hotel. Jayson working at the front desk was very helpful and had great customer service. Thank you Jayson!

"Our visit"

4
User 19/10/2020

Great help and people ! Rooms are nice and cozy great for a night out ! Gina was amazing help and got us to our room in a jiffy! There's a little park to potty your dogs and a pool ! Great weather and close to great beaches !

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We truly appreciate our guest comments and concerns. We're very pleased to hear that your visit was a positive one! Our hotels are implementing additional processes to help protect the safety of guests and team members, including new cleaning protocols. We look forward to your next visit and we will tell Gina about your kind comments.

"Jayson was great!"

4
User 19/10/2020

Our stay here was great Jayson was able to accommodate us in a nice room and his customer service was very much appreciated. From the second we walked in he was friendly and called to follow up and make sure everything was okay. Thank you Jayson!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our recent guest at the newly renovated SureStay Hotel by Best Western San Diego Pacific Beach and mentioning our service and nice facilities. We're glad you found our staff helpful and courteous and we look forward to another great stay with us!

"Jayson is the Best"

5
User 17/10/2020

Our stay at Surestay here in Pacific was amazing! I don't think I would of had such a great stay without Jayson! He had the best hospitality and truly made sure we had a great/comfortable stay! Thank you Jayson☺️

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you very much for your amazing review! We will be sure to tell Jayson about your kindness. Thank you again and we hope to have the pleasure of welcoming you back again soon.

"Never again!"

1
467juanitab, Rancho Palos Verdes, United States 15/10/2020

Without giving too many details, this is a little step up from Motet 6. Just by looking at the building, it's enough to start looking for something else. Even though the room was decent, it wasn't totally cleaned, smell bad. There were people without shirts, guys smoking weed, etc. The elevator was just disgusting. I honestly not recommend this hotel and unfortunately because I was reading Best Western, I made a huge mistake of staying.

"re san diego trip"

5
User 12/10/2020

Micheal and Jayson helped me the first night i checked in. The neighbors dagdog had opened the door and I kept him safe along with employee Micheal. This was an escape dog the size of a full grown rottweiler anyways that is how this adventure started. We must have waited a good twenty min for the owner to show up It truly is the people that can make a place so much better or worse in this case I cant emphasize enough how much appreciation for your kindness and how thankful to have met both of you!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review is very thoughtful. Thank you for being our valued guest! And we are very pleased to know that you found your stay enjoyable, we want you to leave us with a happy memory of your stay at the newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach. Thanks again! We look forward to your return again.

"Very clean and great customer service from Jayson"

5
User 11/10/2020

From start of check in, Jayson was very attentive and informative. He made my family and I feel welcomed for our stay. He was very helpful and prompt with any request. Will definitely be coming back hear again.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our valued guests is our number one top priority. We are so happy to hear that you and your family felt welcomed and that you found our hospitality and facilities met all of your needs! We can't wait to see you all return again. Thanks so much for your kind review and your valued business.

"Pacific Beach"

5
User 11/10/2020

Great spot,great location,and great price.Gina is super friendly and helpful.Enjoyed my stay.The beach is not far.Its right behind sushi ota,that's a great thing!Parking is super easy and there's always parking.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, sergiotC1151TF! We do everything possible at the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Jayson is my hero"

5
User 09/10/2020

Jayson was an amazing hire for SureStay. Instantly from the moment I walked in until the moment I got sent to me room, I was drawn into the whole ordeal of checking in. If that's even possible. I would come back and stay here again just to have the Jayson interaction. The hotel was really clean as well.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
What a nice compliment! Jayson will be so happy to hear about your amazing review. Thank you so very much and we'll be sure to let Jayson know about your awesome comments!

"Good bang for bucks but a little bit shady & tiny"

3
Kelly_P187791, Rome, Italy 07/10/2020

● Location - Good and bad. It's close to freeway, just 10 min from PB, 7/11 right next door and actually good restaurants nearby (Japanese, Rubio's and Thai). SeaWorld and La Jolla were easy to get to as well. Sometimes there's traffic to go to PB. My husband and I have never done it but you can take the electric scooter to PB. ● Rooms - 1 bedroom is tiny. It's a shoebox. If you're staying for a while, make sure you get two bedroom. Also, it's very noisy. The fridge, noise from other rooms and the road are pretty bad. (My cat is very skittish and he had an anxiety attack on the first two nights) ● Staff - 'Jayson' is AMAZING! This is the reason I'm writing this review. I really want to emphasize to the manager how kind Jason was. There's a crazy woman staying at this hotel now (Oct, 2020). She was in the room next to ours. She's really, mentally ill. She harassed me and my husband in the morning. In the evening, she accused us of trying to steal her stuff in her car and threatened to hit/kill me. We went to talk to Jayson and thankfully, he moved us to a different room. He was very helpful and he was there when we were moving our stuff and made sure that crazy woman wouldn't bother us. Jayson, thank you so much. If it weren't you, we would've checked out from this hotel immediately. 'Vanessa' : Oh, Vanessa. Why did you lie to us? Vanessa doesn't care at all about the customer and the pets. She's just really indifferent and has zero customer service attitude. First, we went to see if we can move to another room because our cat was too anxious in that room. We slept only 2 hrs. she said there's no pet friendly room upstairs. (She said "I apologize if Jayson gave you wrong information but we don't have pet friendly room upstairs") Later, we found out that was not true. Few days after, we had to extend our stay so we went to ask Vanessa if there's any upstairs pet friendly room available. She didn't even check anything on her computer and immediately said "No, it's not possible." WTH??? Can you just pretend to check??? I asked "Is it fully booked?" then she answered "Yes, they are." And look at this, now we're in upstairs pet friendly room with help from Jayson. ● Amenities - I think there's a pool (we never used it). There are washer, dryer and ice machine. There are shampoo and body soap. There are almost always parking spots available but the size is a little tight.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
While we appreciate you taking the time to share your experience, we are disappointed to read your response. It's too bad we could not meet every one of your expectations. We work very hard every day to ensure that our guests have a clean and comfortable stay with us and your satisfaction is our top priority. If you have further comments/suggestions and you would like to reach out to us, we would enjoy speaking with you. Thank you for your valued business and it is our hope that you will consider staying with us again in the future.

"Leisure"

5
User 07/10/2020

Lovely check in! Made us look forward to our stay and felt intimate and neighborly. Would definitely recommend! We have been to SD several times and this has been my favorite experience. Also the rooms are gorgeous with wood flooring. Different from other hotels and very clean. ✨

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for recommending us to future travelers! We can't wait to see you return next time you are in the San Diego area again.

"Excellent"

5
User 07/10/2020

Spotless room, enormous bathroom. Jayson at the front desk was prompt, quick, and even waived the deposit. I arrived very late. There's an elevator that accesses all floors. And it's a quick walk to In N Out

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.

"Shoot-out To Gina office Staff,"

5
User 07/10/2020

My thank-You Gina, you sure Make Things Work For All, You Run Your Shift with presission!! i had only decaf coffee she made sure Had my Coffeee!! thank you Gina & All the Staff & clean property!! Well located Allways Keeping thins Clean Property & Rooms!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, thank you, thank you! We look forward to seeing you return again to the new SureStay by Best Western San Diego Pacific Beach.

"Gina - Office staff - Nice young lady & very professional"

5
371selenaf, El Mirage, Arizona 07/10/2020

The room was nice! The trip was great! Gina was very helpful and we received great customer service. Room #226, flat screen tv and has a large restroom. The water was hot when I turned to left and cold when I turned the handle to the right when using the shower. My daughter loved the painting displayed on the lime green wall. Very modern and up to date. Great price without hidden fees.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, we'll be sure to tell Gina about your great review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Local getaway"

5
User 01/10/2020

Jayson was the one who checked me in. He was very accommodating and personal. Made sure I had everything I needed before I went to my room and I get very comfortable with him. My room was nice and I am happy with the location and amenities.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We appreciate you sharing your review with other travelers, BrandonStPierre, and we are delighted you were satisfied with our service, accommodations, and complimentary amenities! Thank you for choosing our hotel, and we look forward to your next visit with us.

"Great Customer Service!"

5
User 30/09/2020

Jayson was awesome! He helped us with all of our questions and made some last second accommodations for us. Great guy, great stay. We loved it here and it's conveniently located right by the beach and also great food spots!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for sharing your feedback with us, and we hope that our convenient location, affordable prices, nice, clean rooms, and excellent staff will be strong reasons for your return in the near future!

"Great Stay"

5
User 30/09/2020

Our hotel was clean and was perfect for a one night stay on our move down to San Diego. Check in was quick and easy. Jayson was so friendly checking us in and answered all of our questions. Would recommend it for a clean place to crash.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are very happy to hear that you enjoyed our newly renovated rooms and many of the in-room amenities that we provide complimentarily. We appreciate your recommendation and we look forward to welcoming you back again.

"Great service"

5
User 29/09/2020

Jayson had a very positive attitude and was very helpful .!!! He took the time to help me and was very patient I'm glad you guys have such great service I appreciate it , I would love to come back again a

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
It is a pleasure to read your fantastic review of the newly remodeled SureStay Hotel by Best Western San Diego Pacific Beach. We are thrilled that you enjoyed your stay with us as well as our helpful staff. On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

"Thanks Gina "

5
User 29/09/2020

Had a great time here at the sure stay in pacific beach really nice place small but easy freeway access the grab and go bag remind me of school lunch bags funny but nice will come back next time I need a room nice place and great staff

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We can't thank you enough for your great review! Gina will be happy to hear that you had a great stay with us at the newly renovated SureStay Hotel by Best Western. We look forward to your next visit 778alinaw!

"Jayson is da man "

5
bippy123, San Diego, California 23/09/2020

Great hotel , nice and clean rooms And we were greeted by Jayson at check in and he was friendly , informative and helped us so much . Jayson is da man Badda bing Badda boom you need a clean room and friendly face to chat with this is the spot

"Review"

5
User 23/09/2020

Very great stay and a very great staff. Gina was very helpful, very nice and very accommodating. Very professional. The room was spacious and the sheets and restroom are well up kept and stocked.Thank you.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We do our very best to make sure that each and every one of our guests is comfortable during their stay at the new SureStay Hotel by Best Western San Diego Pacific Beach. Your satisfaction is our top priority and it's so nice to hear that you were impressed with the hospitality from Gina our front desk clerk and that you found your room spacious, generously equipped with all the amenities you would need for your stay. Thank you for choosing our hotel and we look forward to welcoming you back.

"Rude, unprofessional staff"

3
User 22/09/2020

I have stayed at this hotel twice for a 4 day stay. The two times there I dealt with Gina, who is an absolute rude, phony little girl. I cancelled my last reservation with them because she is so rude and unprofessional. She told me when I came at 3pm to come back in a half hour because the room isn't ready. But she had started processing my transaction, and did not like something I said, or something, and then she said the room was not ready. Which I did not believe. When I asked her to explain why it was not ready, she told me she was not going to argue with me, and would call the police if I did not leave. So I left and cancelled the reservation. And my suspicion was confirmed, that this person is rude, and takes customers for granted, and I am thankful I don' have to see her face again.

"Nice stay "

5
User 21/09/2020

Thank the staff at the sure stay hotel in pacific Beach for the nice welcome.. the service is great the pool is open Gina at the fronnhwlps us get a nice room. The wifi is great the room needs more space a little to small but okay

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, raymondvH9962uu! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Yes, our rooms are small, however, we offer our guests all the amenities they will need during their stay compared to other hotels in the area. We hope you will come back and see us again soon.

"Great customer service."

5
User 20/09/2020

Jayson helped us get into our room when we had a problem. He was very kind and helpful. He helped us get into our room when we thought we were gonna have to find a different hotel room. I would stay here again because of his help.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
U6424XFdaniell, your satisfaction is at the top of our list! We want all of our guests to leave with a good memory of their stay with us. We appreciate that you will be returning in the future. Thank you for your valued business.

"Great place and good atmosphere"

5
Chad619zzz, San Diego, California 16/09/2020

Nice place and good atmosphere. First arrived BigJ welcome us with a big smile and helped us through the process as well as recpmmending places to eat before asking him. New renovated room and hooked us up with two spot for now since the lot is still not filled. Say hi to big J when you are here next time. Cant missed him.

"Great customer service"

5
User 14/09/2020

Customer service was 5 stars, Jayson checked me in, and helped me with all my questions . The room is clean, nicely designed and had everything I needed. The only thing they could improve is the breakfast.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to spend your time with us! We are so happy you had a wonderful experience and thank you for taking the time to let us know. We appreciate you and your business. We look forward to serving you again!

"Cute room"

5
User 11/09/2020

Had a nice little room. Very friendly staff. Enjoyed my stay. It's clean and quite close to the beach. Very colorful interior design. There's a small pool outside as well but I didn't get a chance to try it out.

"Nice stay"

5
victoreO5698KG, San Diego, California 10/09/2020

Jayson check us in quickly got me a downstairs for me and my puppy which i really needed and he got for us room was clean hotel propety was clean tv channles work good and wifi was strong during our stay will return in future

"Five night stay at SureStay San Diego/Pacific Beach"

5
User 10/09/2020

Very pleased with this establishment! As soon as we pulled up we were greeted by Jayson, who took wonderful care of us! He was super polite, and his hospitality was A++++ The room was super clean, and very well kept! Overall a great place!

"Front Desk"

5
User 10/09/2020

I have been coming here once a week all summer and Jayson is always super helpful. From luggage to bikes, coffee or TP! Is also like the setup of the hotel as I can back my truck up to my door on the 1st floor. I have paddleboards and paddles and its nice to be able to keep an eye on them. Never had a problem with theft here either.

"Awesome place to stay"

4
Anna V, Casa Grande, Arizona 07/09/2020

We stayed 3 nights and our room was very comfortable and clean,check in was easy and the staff is very nice the worst part is the parking it fills up very fast and overflow parking is in the very busy street. But overall a nice simple place to rest when traveling.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you, Anna, for being our guest and for sharing about your visit. We truly value our guests' comments and appreciate as well your comment about how comfortable you were while visiting. Your recommendation is appreciated, and we look forward to welcoming you again.

"Great quaint hotel"

5
User 27/08/2020

I was assisted by Jayson whom was very helpful and made check in smooth and fast. Everything was a breeze and with the pandemic ..everything seemed pretty clean. I will return in the future and also refer others.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your response means the world to us, Lashundak2. Guest satisfaction is one of our many priorities. We love to hear that you will be returning and we really appreciate your recommendations. From all of us at the newly renovated SureStay Hotel by Best Western San Diego/Pacific Beach we look forward to welcoming you back again!

"Jayson front desk awesome"

5
User 23/08/2020

Just want to write this review about the service. Jayson at front desk is awesome. His customer service skills are great. He waived the deposit for me which was great as well. Called me to make sure everything was good and let me know if i needed anything to come see him and he would make it happen. Highly recommend this place

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review is very much appreciated. Here at the newly remodeled SureStay by Best Western San Diego Pacific Beach, we want to impress our guests with our hospitality. It's our top priority! And also please know that Best Western is focused more than ever on the health and safety of our guests and our associates - your well-being is our top priority. Hygiene and cleanliness have never been more important to us and we believe that hotels can never be "too clean". It is with your health and well-being in mind that we work hard every day to ensure each of our guests feel safe and comfortable. Thank you for recommending us and we look forward to seeing you return.

"My stay at the surestay best western"

5
User 22/08/2020

I had a wonderful stay here and the process was very easy going in ... jayson that worked at the front desk made are experienced even better with his knowledge and professionalism. Vanessa also helped me throughout the week, she was very attentive and made sure my stay was a good one. Thank u!

"Gina was great"

5
User 21/08/2020

thank u for your good service rhw service is great wifi is good rooms are nice and people here are really nice love the service will come back again everytime I'm in San Diego my go to spot thanks for everrrrrrrything

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
RayR1829, it's so nice to hear that you found Gina helpful and that our hotel is your go-to spot when in the San Diego area. We can't wait to see you return!

"Thanks Gina"

5
User 21/08/2020

Really good hotel and the people that work here are the best especially Gina the one that works the front desk they really know how to make you feel like your home. So if your thinking bout staying here you wont be disappointed.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Your review has made our day! Thank you so much. We'll be sure to let Gina know that her efforts to improve your stay have not gone unnoticed.

"Friendly Staff! Also nicely updated rooms!"

4
User 19/08/2020

I had a last minute work trip and had to book a hotel stay quickly and found this on google and I called the staff and the staff is super helpful I also joined the best Western rewards program. Everyone working there made my stay easy and comfortable. GINA who works In the front desk was very helpful! Enjoyed my stay and definitely will be back for work trips.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at the newly remodeled SureStay by Best Western San Diego Pacific Beach will enjoy their time spent with us. And we could not be happier to hear that you joined the Best Western Rewards program! It was a pleasure having your company and we look forward to welcoming you back again soon!

"Wife"

5
User 16/08/2020

Jaysons C/S was amazing. When we checked in the had our room spread apart and he did everything to switch us an Upgrade and right next to each other. Definitely an ppls person! The rooms were clean and fresh.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
JenniferdK8989QC, thank you for so much for taking the time to share the highlights for your stay at the newly remodeled SureStay Hotel by Best Western San Diego/Pacific Beach. We can't be more delighted to know how much you enjoyed your check-in experience and our staff member, Jayson! Thank you once again for allowing us to be of service, and we look forward to your next visit.

"I LOVE THE STAFF!"

5
User 16/08/2020

From the moment Jayson checked us in and was so kind and funny we knew we'd love the stay! After settling into our room Jayson had given us a call to check and make sure everything was up to standard! Through your stay the staff has been very accommodating and caring. We definitely recommend this hotel and will most likely return!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
We are very happy that you stayed with us at the new SureStay Hotel by Best Western San Diego/Pacific Beach. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and that you'll be recommending us to friends and family! All of us here look forward to your next visit with us.

"Good stay"

3
User 14/08/2020

the rooms were good and jayson did everything to make me feel welcome. The area may seem sketchy but for the price its good theyre pet friendly for no fee which was a big plus for me because i wanted to bring my fur baby along

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay with us at the recently remodeled SureStay by Best Western San Diego Pacific Beach. We are happy to know you liked our helpful staff, clean and pet friendly accommodations, and that we were able to meet your expectations at a good price. It was a pleasure to have you as our guest, and we hope to see you again soon.

"Small but nice"

5
Lejune1, San Diego, California 06/08/2020

Formerly Red Roof Inn,rooms are small but good enough for me since im solo,its located by the Bay in Pacific beach area,lots of restaurants nearby,Jayson,receptionist was very nice and polite,not a bad area,would stay here again

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for taking the time to tell us about your experience at the new SureStay by Best Western San Diego Pacific Beach, former Red Roof. We have made many improvements to our property, such as upgraded furnishings with convenient power outlets, mini-refrigerators, microwaves, coffee makers, alarm clocks, hairdryers, free WiFi, writing desks with ergonomic chairs, and flat-screen cable TV's! We're glad you found our service and accommodations acceptable and that you would stay with us again! We look forward to welcoming you back again next time you are in our area.

"Great front desk service!"

5
mariainspireme, Las Vegas, Nevada 31/07/2020

Great customer service!!! Jayson checked us in and he's awesome!!! He was very pleasant and courteous and made it easy...so we decided to stay a 2nd nite...thank you Jayson! After a long road trip, he made checking in so easy!!!

"Terrible stay at this Hotel"

1
Follows38, Garden Grove, California 28/07/2020

When I came in there was stains on the wall and the bed had green and yellow stains on it and the pillows were clean and there was even vomit on the chair and the shower floor had hair and the toilet had piss behind it . Overall I am definitely not going to come back here again.

"Very professional customer service that was a delightful experience with Jayson!"

5
User 26/07/2020

Prior to to arriving at my hotel things were not going my way and I was experiencing a difficult week and couldn't wait to get some much need rest and relaxation. Upon checking in I was greeted by a true professional named Jayson, he made sure I knew exactly where I need to go and helped my check in experience be a breeze and made me feel like I picked the right hotel with people that truly had my back. Jayson is one of the reason the Surestay will be a no brainer for my travels in Pacific Beach an has become my home away from home, the world needs more down to earth and friendly people like Jayson in it. Thank you for the hospitality!!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Johnno760777, your kind review means the world to us! Hospitality is just one of our top priorities, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we hope to welcome you back soon!

"The front desk staff were very nice BUT it's cheap for a reason!"

2
grizmt, Phoenix, Arizona 24/07/2020

We made reservations, checked in then after seeing the room checked out and went to another property. While the front desk staff are very, very friendly it does not make up for the negative things. First thing, the room floor was dirty. It's not carpet it looks like commercial vinyl flooring so it wasn't swept very well I guess. The beds are hard and cheap feeling and the room smelled of urine. You can tell this was an old cheesy Red Roof Inn that they slapped a coat of paint on and added Motel 6 room furnishings/flooring. They have ashtray/garbage cans like you'd see in front of a 7/11 on each floors walkways that you've got to navigate around with your cart to get to your room so you can expect cigarette smoke to waft into your room at some point as it did while we were there. My wife almost fell on her face tripping over the raised lip getting in/out of the elevator, it did not stop flush with the floor as it should. In my opinion if you're looking for a cheap sketchy place to stay you've found the right place!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Dear Grizmt, We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. And we would like to take this opportunity to let our guests know that all of our guestrooms have new commercial quality luxury vinyl tile (LVT) flooring installed. Our hotel underwent a substantial renovation that included all guestrooms and public areas before changing its name in June 2020. Most of our guests regularly comment that they enjoyed sleeping on our comfortable but firm mattresses, but we understand how challenging it is to have a bed that will be suitable for everyone's individual preferences. We have placed trash cans conveniently in our exterior corridors for guest to help us keep the facility clean. This is the first time that we have heard of the elevator not being even with the floor landing. We apologize if this was an inconvenience for you and your wife. Thank you for letting us know so that we can check that and ensure our guest's safety. Again, please accept our apology and we would like to have another chance to welcome you back in the future for a better experience. Thank you. Management

"3 nights stay in San Diego"

5
User 23/07/2020

We had been welcomed by Jayson who was very welcoming with a very good energy. He was very kind to us and explained us everything you need to know. You feel free to go ask him anything if you need. The room is very clean and pretty modern.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for choosing to stay at the newly renovated SureStay by Best Western San Diego/Pacific Beach hotel. We want you to know that Best Western is focused more than ever on the health and safety of our guests and our associates - your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us - we believe that hotels can never be "too clean". It was a pleasure hosting you and we look forward to welcoming you back!

"Very clean hotel"

5
User 23/07/2020

checked into the hotel. from ther beginning of check in to the room. front desk clerk was very nice. Room is very clean cleanest hotel I've stayed at. I would definately stay here again. The best hotel experience I've had.

"family time made safe"

5
sinv7172, Chandler, Arizona 12/07/2020

our grown kids live throughout California and we were looking for a place to come together and safely celebrate our youngest's birthday. Jayson at the newly renovated surestay made our check in process truly enjoyable and even upgraded one of the rooms! thanks Jayson for making family time possible!!!

"jayson was amazing"

5
User 11/07/2020

Jayson, at the front desk, was incredibly accommodating and kind! He truly made our stay at the hotel 100% the best it could have been. He was available to help us and has the most sincere energy about him. Thanks Jayson!

"Jayson was awesome and I'm top of it !"

5
User 11/07/2020

Great place to stay from check in jayson was extremely helpful and answered all my questions while checking me in in a timely matter .the room is nice and clean and ac works great . Def recommendation to anyone staying in San Diego for the weekend or whatever .

"Fourth Of July Trip"

5
User 06/07/2020

Made the last minute decision to come to SD for the 4th with some friends. I was hesitant, due to Covid, but I'm so glad we chose to stay her. Jayson was so kind and friendly and it was so refreshing to see someone who genuinely enjoys their job. The room was clean, shower was nice and big, and the hotel itself was nice. If you've ever stayed in Pacific Beach, you know how rundown most of the hotels are and I'm happy to report that this was not the case. Will definitely be staying here in the future!

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Christina_djo, it is a pleasure to read your fantastic review of the SureStay Hotel By Best Western San Diego Pacific Beach. We are thrilled that you enjoyed our friendly, helpful staff and also your spacious room as well as our convenient location. On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

"Visiting the area"

5
User 05/07/2020

Jayson was awesome and has exemplary customer service skills. He was very helpful and quick to answer any questions we had. I would say he is one of the friendliest hotel employees we have ever encountered in our travels.

Jerre Leahy, Other at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you for your fantastic review! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

"Low end"

2
LatkaSanDiego, San Diego 05/07/2020

The good: Jayson the receptionist was welcoming and friendly and the price was the lowest you can get for PB or Mission Beach. Located in walking distance to lots of eating options and 7/11. The bad: room was really tiny, not as clean as I'd expect (cleaner swept but left a pile of dirt and a toothpaste cap pushed in the corner, also the floor had dirty footprint marks). The toilet had a leak so it ran every 5 minutes. Oddly there was no trash can in either the bathroom or room. 1st floor location was noisy with sounds of traffic and people coming and going, but with the AC on we were able to drown out the noise. We booked on the surestay website and requested a pet friendly quiet 2 bed room, but upon checking in, that wasn't available. The room we got wasn't what we reserved, yet we still had to pay for 2 beds. Finally, the neighborhood has a few homeless people right outside. We knew that going in so it was fine.

"Great location and value"

5
User 04/07/2020

Check in was quick and easy. Jayson was super helpful. Very welcoming and gave us insights on where to go. Our room was very clean and nice and cool when we got in. Perfect location, near the highway and not far from Pacific beach too. Free parking is a bonus. Will definitely stay here again just because of the hospitality Jayson showed us

"4th July stay"

5
User 04/07/2020

Jayson is very understanding and let me park my 2nd car . Gave me good directions on the beach's and the places to go and he seemed very nice and respectable and also I enjoyed the new rooms and I enjoyed my hotel .

"Great hotel and service"

5
User 02/07/2020

Jayson and the staff really took care of me gave me great rate also good info on area and most important a very clean room with a great tv and speedy Wi-Fi will return if ever again in the San Diego area thank you sure stay

"Stay"

5
User 02/07/2020

Jayson and Vanessa were great, and made it very easy to check in! They helped me out by waiving a fee before our stay so that we were able to enjoy our vacation without any stress about money. Thank you SureStay!

"Perfect location"

5
geoffmP7028UP, San Diego, California 12/06/2020

Got a last minute booking at what I thought was a red roof inn but is now a SureStay. Jayson, the hotel manager, was a big help getting my room and everything I needed for my stay! Will definitely return here. This place is always clean, one of my go to's while in San Diego.

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Pleasing our guests is our top priority, so we are glad you left with such good memories of your trip. Your comments are much appreciated by our staff, and we look forward to welcoming you back soon!

"Jayson at front desk"

5
User 12/06/2020

I have to say because of the decent price I was not expecting much but Jayson at the front desk took the extra step to make our stay that much more comfortable. The room was clean and cozy. Jayson went out of his way to call and check on us in our room to see if our room was up to our satisfactory, and it was. Thank you Jayson for your hospitality!

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Dear gabeflor1, we are glad to read how much you enjoyed your time at the Surestay Hotel By Best Western - San Diego/Pacific Beach. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, and accommodations. Thank you for your business, and we look forward to your next visit.

"Hotel manager"

5
User 11/06/2020

Im big on reviews ! Jayson was so amazing ! We came and got a little scared because the parking lot does not have a lot of light n the hotel changed from Redroof to Surestay . But he really helped us out and convinced us to say showed us around and we were glad to stay . He had an amazing uplifting personality! Will be coming again when I take another trip Thank You ! Jayson !

Jerre L, Reputation Management at SureStay Hotel By Best Western San Diego Pacific Beach, responded to this review
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

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