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Best Western Hotel Mission Bay, San Diego

4.0/5  - basé sur 713 notations.
2575 Clairemont Drive, 92117-6602, San Diego, United States - See map
Best Western Mission Bay - Exterior view The Best Western Mission Bay is ideally located in the center of San Diego. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

With Spanish-Mission inspired architecture and contemporary style, the Best Western Mission Bay delivers spacious accommodations within walking distance of the enchanting waters of Mission Bay. Relax on beautiful sandy beaches, enjoy an invigorating sail, explore 14 miles of peaceful paths, go deep sea fishing, play a round of golf or view a spectacular sunset. Our hotel delivers an inviting mix of warm, Southern California ambiance and modern efficiency. Enjoy lifestyle enhancing services and amenities - deluxe complimentary breakfast, wireless high-speed Internet, Cable television with HBO® programming, pool and spa, activity desk and free parking. Every room includes refrigerator, microwave, coffee/tea maker, AM/FM alarm clock and pets are welcome! Enjoy your stay.

Best Western

Hotel Mission Bay

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Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 712 guest reviews
NOTE ISSUED
Excellent
210
Very Good
276
Average
141
Poor
47
Terrible
38
REFER TO NOTICE
Business Business
60
Couples Couples
166
Family Family
360
Friends getaway Friends getaway
54
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Horrible hotel and management to deal with. Stole money from us."

1
29/11/2018

I don't normally do reviews but had to for this one. This hotel management is awful and basically stole $332 from me. Our personal information was hacked and apparently a reservation was made here during their prized comic con week. This hotel is booking for $62 a night right now but they charged my card $332 for one night of a no show. Jesse seemed like he wanted to help and understand but in the end did nothing to resolve the problem. I provided documentation to the manager that my accounts (more than one) were hacked and they still refused to refund me the $332. I reported it immediately to my credit card company when I saw the charge on my statement and they removed it but the hotel fought it saying I had to prove my account was hacked. Well I wish I knew who hacked it! I don't know what proof they think there could possibly be other than an IP address that they won't give out. They accused me of double booking and not showing. I wasn't there! Surely they rented it the remainder of the time and weren't out much. I offered to pay a small fee for the inconvenience they experienced and they won't even accept that. I don't book $300+ a night hotel rooms. I have a young child that costs a fortune. So be careful of their billing practices and lack of understanding when something goes wrong. Very unprofessional.

"Great Location, excellent nights rest"

5
26/11/2018

We had a great stay. Perfect location, quick checkin, quiet room, comfortable bed, fast internet, excellent breakfast, plenty of hot water for shower, whats not to like!!! We will certainly recommend to family and friends and stay again on future trips.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate the feedback.

"Budget Friendly"

3
21/11/2018

My sister and I stayed here as my parents live up the hill. We loved it. The beds were a little uncomfortable but we have yet to find a comfy bed in a motel so we were already prepared for it. The breakfast is amazing. They offer a plethora of choices and I would recommend to get your coffee at the breakfast room and not even find out how the coffee in the room tastes. The lobby staff was nice and treated us well. With all the positives and negatives, and there were many of both, it was a great budget friendly hotel. People looking for a nice, cheaper place to stay near mission bay park should check this place out.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate the feedback. Full renovation is scheduled for next year.

"Wouldn't refund us for a no show charge that was due to a hacked account!"

1
16/11/2018

I don't normally do reviews but had to for this one. This hotel management is awful and basically stole $332 from me. Our personal information was hacked and apparently a reservation was made here during their prized comic con week. This hotel is booking for $62 a night right now but they charged my card $332 for one night of a no show. Jesse seemed like he wanted to help and understand but in the end did nothing to resolve the problem. I provided documentation to the manager that my accounts were hacked and they still refused to refund me the $332. They accused me of double booking and not showing. I'm struggling to survive financially with a 2 1/2 year old daughter. I wasn't there! Surely they rented it the remainder of the time and weren't out much. I wouldn't have stayed there at that rate even if I wanted to. So be careful of their billing practices and lack of understanding when something goes wrong.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
As previously discussed. We will happily process a refund when you provide proper documentation that specifically states your account was hacked. Which you have not. Your credit card company would have issued you a refund or at least given you a written statement that the account was hacked. Which neither was provided.

"Not worth the money"

1
07/11/2018

The room smelled, the carpet was wet. The lobby staff did not even work with us for a early check in. We rented two rooms and only asked for 1 to keep our items in they refused. We had to carry luggage for 6 people all around San Diego. Thank God our renal car held it all. I will never stay here again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Ok hotel"

3
04/11/2018

We stayed here for 3 nights in November. It has some sort of industrial yard next to the building. The the building was clean and kept. The room was clean and big. He pool and hot tub were clean and the area was nice but small. Our only issue was guests hanging out on the balcony drinking and smoking for hours. It's is in a great location for the Zoo and Sea world. The pictures and discriptions make it seem like you can walk to Mission Bay park and the beach, you can not. The park is across the freeway. It is a beautiful park and worth venturing over too and watch the sunset. The breakfast was decent but crowded the room that have. There is not a lot of food options in the area. Overall it was an ok stay but would not come back.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you very much for your review. The constuction site is an eye sore. Hopefully they finish thier project on time. You can walk to Mission Bay park. There is a sidewalk on the bridge. Mission Beach on the other hand is 5 miles away. We are also waiting on approval to become a smoke free hotel.

"Rewards members get an attitude with stay"

2
03/11/2018

Booked in advance because I needed ro be in the area, but upon check-in was told that the cable was out and if I wanted, I could stay elsewhere. Right! Who wants to be bothered with that at the end of your day? No compensation, just a tough luck attitude. You would think they would want to keep their rewards members. Room was okay, nothing special and actually the internal noise of bathrooms and thin walls, made for a rather dreary experience. I like Best Western and I became a member because it is usually a good bet. Not this time. Very disappointed.

Jesse D, Guest Relations Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Another Canadian who won't stay either"

2
30/10/2018

This is a very mixed review, good and bad points combined. Good Points... A) Walk across the bridge, less than 5 minutes, the park by the water has an awesome paved path for a walk or an early morning run. B) Park your car in the parking lot and call for an UBER to take you downtown San Diego. Cost is very good as well as the service, and hassel free! C) Continental Breakfast...follow the instructions on the paper to go early and receive bonus BW reward points before everyone else gets up. I did, had an enjoyable breakfast, went for a run, came back to grab a banana and that breakfast room was CROWDED and HOT and LOUD! Glad I went early. D) Check in staff was very friendly and courtesy. E) room on ground floor, tucked away under the stairs, I didn't hear noise. Rm 127 And the Negative points... #1) The room and everything in it. The bed and pillows were so uncomfortable, first time I have woken up with sore hips and a sore back in a long time and I am healthy. #2) The smell in the room. Every time the AC came on, I am so sorry to say, it smelled like piss. It could be mold and mildrew, I have no idea. #3) I laid out my running clothes for the next morning, and I laid them on the table, away from the floor. When I went to shake out my shorts, prior to putting them on, out fell a spider. Good thing I am use to spiders, it didn't get away. Suitcases were off the floor as I didn't trust the carpet. Now, I did not complain to management at all. I was only here for 1 night, I took advantage of the bonus points rewards, a quiet breakfast and a location close the the I-15 to move on quickly. Your choice. Read all reviews carefully Like I put in my title, I wouldn't stay here again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Will NOT stay again. "

1
28/10/2018

Room needed some work, or a deep cleaning. It smelled like someone tried to cover a moldy smell with air freshener that smelled like cologne. Though the bed was comfortable, the sheets were dirty on one of the beds, as if someone had walked across it with shoes on. The room had a mini fridge but it was turned down to 1 so I had to turn it on to store my food items. I was given room 115, which unfortunately for me was right near the breakfast area so as soon as breakfast was available I was woken up by everyone walking by and holding loud conversations. Then at 7:45am, what I can only assume was a dance troop staying there, started practicing their routines in the middle of the parking lot while blasting their music and yelling. At 9am when I went to check out they were still going strong and oblivious to anyone trying to navigate the lot. When I was trying to back up, one of them walked up behind my vehicle and I had to ask them to move. Then after pulling out of my spot and attempting to leave, a few of them almost walked right in front of me because they were not paying attention. I find it extremely RUDE that they assumed everyone would be wide awake and want to listen to this. I also find it RUDE that the hotel manager did not go out there and ask them to stop because it may be disturbing other guests.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Won't stay again"

1
20/10/2018

Room very old and many things wrong. Toilet didn't flush properly, stains on carpet and sun out drapes, fixtures broken, dust and mildew mold in bathroom. Front desk staff refused to change rooms and would not acknowledge complaint. Booked 1 king room 3 months in advance, but got 2 doubles. Many issues, so we would never return. Good area and good price though.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your reservation came directly from Best Western for 2 queens.We were not able to move you to a different room due to us being sold out. We will have maintenance repair or replace the toilet and the light fixtures also.

"Not great"

2
15/10/2018

We just stayed for 4 days as we were in town for a wedding. Great location but will say that the room smelled moldy, my shirts wrinkled from the humidity in the room. But the worst was that the rug was so dirty that the bathtub hard dirty footprints on the base when you would get in. We would hop around or wear socks...

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great location and very good choice"

4
13/10/2018

Sometimes it's hard to find a nice place to stay in the San Diego area for a reasonable rate. We were extremely pleased to find this Best Western location close to Mission Bay. We enjoyed a very quiet night and a great sleep. Our room was very comfortable. The access on and off the freeway was so easy. And we weren't bothered by freeway noise at all. Check in and check out was a breeze. The breakfast area is a bit small, so a lot of guests got their food and took it to their rooms to eat. This location is definitely on our radar for future stays.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"San Diego trip"

4
13/10/2018

This Best Western is located very close to Mission Bay. We actually walked there several times during our stay. Thus, it is not that far from most of San Diego's attractions: Sea World, the zoo, the beach etc. You'll still need a car but freeway access is great. The room was very comfortable and the breakfast was quite decent. All in all, a good place to stay and very reasonably priced. We'd stay there again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate the feedback. Visit us again soon.

"Room ok except for filthy carpet"

3
09/10/2018

Overall room conditions were good. People were nice. The major issue was the filthy carpet. My slippers were black from whatever was on the carpet. Carpet needs to be replaced. Breakfast was less than satisfactory because the area is too small for the number of people. Ice machine was broken on the 3rd floor.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have a full renovation scheduled for next year, which will include new carpets. Also, the ice machine has been fixed.

"Fine and Functional"

4
07/10/2018

We stayed here for 1 night whilst visiting San Diego. The hotel is in a good location, just off the interstate and a short drive from all the key attractions in the city. Rooms are basic and a bit dated, but perfectly comfortable and quiet, allowing for a good night sleep. The staff were friendly and helpful and whilst we didn't use the pool, it looked a nice area. Breakfast wasn't anything special and tasted cheap, but it set us up for the day. Nearby I would recommend caffe vicino which was a cosy little coffee shop with friendly staff and drinks. A little further away (10mins walk) was Dan diego's bar, with a friendly barman and patrons. The food here looked amazing and although we had eaten, we squeezed in a yummy dessert.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate your feedback.

"Check your account family reunion"

1
24/07/2018

Family reunion was devastated got all our rooms mixed up the air didn't work well in my room and charged my uncle credit card 3x the amount was owed.no one had a clue how to resolve it but one manager syslvia staff need more training for sure will never go back.

Jesse D, General Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Vacation "

5
18/07/2018

This place was very nice and clean. Staff was very helpful and friendly. Room was clean and very comfortable. Parking is tight with the place always being booked. The pool and hot tub was nice and there were extra towels by the pool. Breakfast was served from 6:30-10am. Every thing was good.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Becky. Visit us again soon.

"Close to attractions"

3
14/07/2018

We stayed here for a week in July. The motel is showing it's age but is clean and nicely kept up. The elevator is somewhat scary in that it jerks and shudders all the way up or down. The staff was friendly and rooms were kept cleaned. The breakfast was comparable with any other free breakfast at hotels. It is located close to Sea World and the Zoo. Not the greatest BW we have stayed in but not the worst either.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate your feedback.

"Location and Great Stay"

4
13/07/2018

The hotel is located near Mission Bay and located few miles from down town. The staff was very helpful and friendly. The breakfast in the morning was great but it does get little crowded in there as the room is little small.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Not so clean room - gum on the floor"

2
10/07/2018

Typical Best Western hotel. Hotel was ok, pretty standard. 1st floor is accessible from the street level. 2 and 3 floor only accessible via elevator or stairs. The rooms was pretty standard with bigger than normal queen size beds. Cleaning of our room was a big disappointment. We had Gum on the floor in several spots. We had to put napkins on the floor to avoid sticking to the floor. Pretty gross! Receptionist was sorry but couldn't do anything about it.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We will discuss this with our head housekeeper. We also make sure the room meets our standards before we put it back into inventory.

"San Diego"

4
09/07/2018

This motel is nicely kep-t up beling its age .Check in went smoothly. Our room (312) was a huge -400+ sq. ft. . Breakfast was good and varied daily . They had at least 2 attendants trying to keep up with all the guests eating . The breakfast room is to small so it was always crowded. Location was close to everything without being loud.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.We appreciate the feedback.

"Great place"

4
02/07/2018

I loved the location, super close to everything we did including Sea World, the zoo, & Old Towne. Hot breakfast was awesome! Waffle maker, donuts, bagels every day and other hot items varied daily. One day there was delicious breakfast burritos. Staff was great. We'd definitely stay here again!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you. Visit us again soon.

"Wonderful stay"

4
26/06/2018

Very reasonable and super location to get around the city. Nice room. Very clean. Good free breakfast to start the day. Stayed 4 nights. Went up the coast, toured the wine country, visited two casinos, visited Little Italy, Old Towne, the Harbor, the Zoo, Balboa Park. Convenient location to all. Free parking too. Great choice.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Vivian. Visit us again soon.

"Over priced"

4
24/06/2018

Not a bad budget hotel but not worth $200 a night. The gym is very small and in need of modern equipment. The breakfast was pretty good but they ran out of stuff halfway through service hours. The size of the dining area needs to be bigger. Very crowded and not enough tables for people to sit at. The ice machine was also broken. Great location, right near the freeway. Staff was nice and room was comfortable and clean.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate the feedback. We will discuss the breakfast room issues at our net morning meeting.

"Clean hotel in a good location "

4
26/05/2018

This hotel is in a great location especially if you are here with the family. It is across the freeway from mission bay park where there are places to play and relax. The hotel room was very clean but in serious need of an update. This is a reasonably priced hotel for the area. Parking is free and there is a great selection for the included breakfast. We have stayed at another “resort” hotel in San Diego and were charged for parking per day and resort fees per day and the resort room was not that much nicer so in comparison this place was a steal. My only complaints would be the noise. We were on the first floor and could hear everything going on in the parking lot. It was pretty quiet at night so getting a good night sleep wasn't an issue. I would stay here again, hopefully next time the rooms are updated.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you very much for the review. We do have a renovation that may start during the Fall. Very sorry for the noise pollution.

"Affordable, close to everything and safe"

5
23/05/2018

The staff make all the difference and we found them to be kind, helpful and on top of things. We were only at the hotel from 7 pm until about 9 am but during those hours my kids enjoyed the pool, slept well and loved the breakfast buffet.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Great to hear you enjoyed your stay with the limited time you had.

"Vacation"

3
22/05/2018

We had no problem finding the hotel. The hotel is older and likely ready for an upgrade. The standard Best western amenities were in place. The business centre was in the breakfast room. The computers were adequate for our needs. The breakfast was free and the standard fare. The food was good and the service great. We had some difficulty in that the front desk staff could not assist us to get downtown by public transit or to where we wanted to go. Overall the price was lower than other hotels and the rooms were clean and the staff were friendly. We used the outdoor pool and it meet our needs albeit in the middle of the parking lot for the hotel.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for taking the time to review our hotel. We are very sorry are front desk staff at the time could not give you the proper info on our public transportation. We will look into getting the proper information for our future guests. We hope you will come back and see us again soon. Thank you

"Quality at a fair price"

5
15/05/2018

Rooms were clean, spacious, incredible breakfast buffet included. Ask front desk for great tips of where to eat! Easy access to highways. Staff very friendly. Don't miss a leisurely walk in the neighborhood to enjoy the landscaping.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you. We appreciate the feedback

"Nicely remodeled"

4
14/05/2018

This is the 3rd time I have stayed there. Newly painted building. Starting to remodel rooms. Just need to change up breakfast once in awhile. Still eggs sausage links and biscuits and gravey. Still dog friendly and friendly staff.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank for your review.

"OK for one night stay but seems overpriced for the quality"

3
13/05/2018

We had to stay one night for an event at nearby Point Loma Nazarene College. I would consider staying here again if the price were a little more reasonable. Seems too pricey for the quality of the room. It is located just off the 5 Freeway so you have decent access to tourist locations. The room was clean with the exception of the carpets. As a rule, I usually don't go barefoot in hotel rooms but this night I walked barefoot from the bed to the shower and my feet had turned black on the bottoms. The front desk rep in the morning said that they are working on getting the carpets cleaned, for what it's worth. The beds were also very hard and uncomfortable, but to be fair that may just be a personal preference (although my wife and I both woke up with backaches). The only other issue we had is that even thought it was very cool in San Diego, the room got a bit stuffy at night and we turned on the A/C. Every time it would cycle on through the night it made a very loud noise that would wake me up, but only for a few moments. On the plus side, the free breakfast included was very good and provided a very nice selection of both hot and cold foods that was a great start to the day. All things considered, I would consider staying here again if I couldn't find a better rate elsewhere, but I would feel much more satisfied with the stay at a more reasonable price. To sum up: PROS: Decent location. Clean (other than the carpets). Friendly staff. Great breakfast. Speedy and free WiFi CONS: Seems overpriced for the quality(but it IS San Diego so most things are). Noisy A/C. Very dirty carpets. Hard, uncomfortable beds (may be a personal preference thing)

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Carpets has been cleaned and AC has been repaired.

"San Diego Hoolaulea"

5
12/05/2018

Our stay at Best Western Mission Bay was awesome. After a.busy day working in our food booth at the San Diego Hoolaulea with our non profit group it was nice to come back to the hotel to relax and to watch our ohana enjoy the swimming pool and the comfortable rooms. They loved having breakfast each morning and then coming back to a clean room.each night. Mahalo for having an awesome crew! Excited to see you all next year!! Mahalo Nui Loa!!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We enjoy having you and the rest of the Hoolaulea group stay with us throughout the years. We look forward on seeing you next year. Mahalo

"Great price, close to everything"

5
03/05/2018

We paid just a little over a hundred and got a double bed room, free parking, free breakfast and free WiFi. The hotel might look dated but the rooms are spotless. Breakfast was a bit busy if you want later but the workers efficiently and tirelessly work quickly to replenish and clean everything. We did not get a chance to try the heated pool. This hotel is a 2 min drive to Mission Bay. Go there for a walk, enjoy the sunset. This hotel is a reasonable driving distance to all the main attractions. I highly recommend.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you. We appreciate your feedback. Visit us again soon.

"Great hotel in a great location"

5
29/04/2018

We really enjoyed our stay at this hotel. The room was perfect. The free breakfast was terrific, with new selections each day. It is located close to Old Town, The Zoo, Mission Bay, Seaport Village. The beds were very comfortable. The room was well insulated and outside noise was very minimal

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for taking the time to review our hotel.

"Group stay"

2
27/04/2018

The rooms were so so. Bath room small. Had to call to get TV to work. Had to step up and down and almost fell since no sign in room. Breakfast was OK but some times late. Coffee was good and hot. Would not stay here. Bed hard and pillows small.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great option in San Diego"

5
18/04/2018

This is a great option for the San Diego area. It is easy to get to (just off of I-5 across from De Anza Cove) and offers comfortable rooms and a very good breakfast (eggs, meat, waffles, bagels, oatmeal, pastries, yogurt, etc). The hot tub is small, but effective (a great way to relax after a long day of driving).

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate the feedback.

"Mission Bay"

5
17/04/2018

We usually stay at Best Western Plus, but this hotel was very nice, clean and comfortable, good breakfast and close to everything we wanted to do in 5 days we were there. I was a little nervous reading some of the not so good reviews but our room and stay was very good, we would stay there again, also very friendly and helpful staff from check in to check out.

"Fine affordable comfortable stay"

5
11/04/2018

Room was clean, bed was very comfortable, bathroom/shower were very functional. Bonus point : Breakfast was the best surprise, it wasn't the sad continental breakfast with a couple of fruits and coffee. It had a lot of options for a full breakfast included in the price. The property and area are very safe. Very close to the water and a quick Uber ride away from downtown. Bus stop is right there to downtown as well.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Best Western or "Worst Western"?"

1
30/03/2018

I stayed here for five nights. This turned out to be a horrible mistake. When I arrived, the outside temperature was in the low 50's, yet I noticed that almost all of the windows in most of the guest rooms were open. Strange considering the outside temperature. Upon entering the room, the air smelled moldy, mildewy and putrid. I called the front desk and they said they will handle it. Needless to say, they did nothing. I don't know what they could have done, other than a complete model. I visited two nearby rooms that friends were staying in and they had the same smelly, vile smell. This Best Western or "Worst Western" location is NOT a hotel but is a very old, obsolete motel. All of the rooms face the parking lot. There are no interior hallways, like in a hotel. The parking lot is noisy, both day and night. The walkway outside the rooms on the second and third floor is tile and this amplifies the noise of suitcases being wheeled to each and every room, day and night. There is a small pool and spa in the middle of the parking lot. It provides the same ambiance as eating lunch in a bathroom. The motel appears to be at least 40 years old and the tiny bathroom is reflective of this. The room that offers the complimentary breakfast is much, much too small to accommodate the number of guest rooms and guests that this location attracts. There were long lines of guests waiting for the "free" breakfast that went out the door and when you got to the front of the line, there was nowhere to sit. For "Free" it was not worth the price. When I was there, 3/22/18-3/27/18, occupancy seemed to be at 100%. I assume that this is because this place that carries a national name is cheap, for the area. I made the mistake of buying a Groupon at paid only $522.59 including tax. I'll never make this mistake again! I stayed at different Best Western Hotels at least twenty times in 2017. This might be my last time staying at this chain.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Unbelievably good for reasonable money"

5
28/03/2018

First of all, we bought a cheap rate for this hotel (on Groupon), so, we didn't expect much of it. We were wrong! Yes, it's old building, not a new fancy one. But! 1. Staff was VERY friendly. 2. Room was neat, well maintained and EXTREMELY clean. Yes, my wife is a clean-freak, so, if I am saying that she was surprised - the room was really VERY clean. 3. Breakfast was awesome (once again - for a very cheap rate that we got). A lot of various choices, much better than in many hotels I used to stay in. 4. Location was great. 5 min by FEET to the beach. 2 blocks to beautiful Orthodox church. Very close drive to many restaurants and attractions. 5. Nice and clean pool outside. Summary - highly recommended!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Vitaliy for your review of our hotel. We appreciate the kind words. Visit us again on your next trip to San Diego.

"Inexpensive, no frills motel"

3
21/03/2018

Booked a room for a single night via Groupon. Was a bit concerned when I arrived late in the evening and realized the rooms all had doors to the street (no internal hallways); however, I did not experience any issues. The room was clean and very basic so met my need for a place to sleep before leaving early the next morning. I was very pleased with the breakfast options that were included in the rate. There were premade omelets available as well as waffles, bacon, sausage, etc.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean, comfortable and convenient"

4
13/03/2018

We stayed in the Best Western Mission Bay for 2 nights. The hotel is an older property, and not the prettiest place going, but the rooms are clean and comfortable (but a bit small). The staff is very friendly and helpful. The breakfast is very good - standard Best Western fare (waffles, eggs, muffins donuts, cereal, etc.), with attentive workers. Convenient to I-5 and the San Diego International Airport.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We have a full renovation planned for the near future.

"Wedding trip"

1
07/03/2018

I will never stay at this hotel again as many things were either hard to turn on or not in working order. No coffee at breakfast as machine was broke, no sign hung on the machine saying that it was out of order. Cool shower every day. Stayed close to office and doors were being slammed all night long.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Clean, quiet and locally reasonable"

5
15/02/2018

In this area, you can spend LOTS more. Pleasant checkin. Easy free parking. Clean, decent size room including tub with plenty of hot water, small fridge and microwave. Ice on the second floor. Great number of outlets! Good, high speed free internet. Nice TV. Free breakfast 6-10:30 Pool

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you William. Visit us again soon.

"Outstanding staff, excellence cleanliness"

5
05/02/2018

Check-in and check-out was quick and easy, and the room was clean as a whistle (yay!). The room was equipped with a microwave, mini-fridge, coffee maker (with regular and decaf coffee and condiments), ironing board, iron and hair dryer. A room service menu was provided (food delivered via a delivery service). A quick drive up the hill on Clairemont Drive (about 2 minutes) brings you to a variety of quick-serve restaurants (Carls Jr, Starbucks, Roberto's Mexican) a grocery store (Sprouts Market), and a Rite Aid drugstore. A left turn down the hill on Clairemont Drive brings you immediately to onramps to the I-5, for an easy drive (south) to Sea World, Hillcrest (Balboa Park), downtown, the airport, etc., or north to La Jolla and its attractions. Or, proceeding past the onramps brings you right into Mission Bay (ideal for walking, biking, picnic areas, people watching, etc.). The free continental breakfast was available from 6:30 am - 10:30 am in a pleasant, very clean small dining area accessible with your room key. It had a nice variety of both hot and cold food items, with trays provided in the event you preferred to eat in your room. The only "not-so-wonderful" items were the weird, rather lumpy pillows, and the noisy pool equipment that could really use some sound insulation around it. That said, to me the cleanliness, friendliness and helpfulness of the staff, and easy access to restaurants, markets, and the I-5) more than outweighed these 2 items. :-)

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you very much for your great review of our hotel. We will discuss the matters of the pillows and pool equipment at our next meeting.

"Cramped Hotel With Sub-par Quality"

2
31/01/2018

The room quality that I was provided was one of the worst that I have ever been. There were wires hanging all around and everything was plugged into a hanging extension. Most of the outlets were not working and anything that was working was tipping over again and again. I had to reset the extension power strips multiple times. When I provided this feedback to the front desk all they told was they will have maintenance check it. This is safety issue apart from being quality issue too. Also the electronic keys that were provided were apparently of inferior quality as I had to get them reprogram them multiple times during my 3 night stay. The noise level was also high as the room opens into exterior corridor. The only good thing about this hotel is its location. Right off I-5 and close to many attractions. Overall I wouldn't recommend this for a family.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Convenient location"

3
22/01/2018

Very convenient location. It's right off the highway and about a 10 minute drive from all the things I had planned. I got a great deal off the rates from Groupon. It's a typical Best Western. However, I was a little disappointed in the cleanliness. It looks like an older hotel. It wasn't necessarily dirty, but it was dated. I didn't care for the ants in the bathroom though. I had no idea where they were coming from, but there were always ants on the floor throughout my trip.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Very sorry for the ant issue. We'll make sure our housekeeping staff is aware to look out for the ants.

"Great location"

5
21/01/2018

Stayed at this hotel 3days ago. Great location. Close to sea world. 5 minute drive to the beach. I would stay here again in a minute. Clean hotel and friendly staff. Comes with breakfast. Easy to find and quick drivevto downtown

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Kevin. Visit us again soon

"Good value, good location"

4
10/01/2018

Family trip with 2 kids. Hotel room was clean, helpful staff. Good lication because it was close to most attractions. Breakfast is standard. They should include some non pork products( turkey sausage, etc...) to accommodate different people, also to add some salt and pepper to the scrambled eggs. Overall good.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you

"Review"

5
09/01/2018

It was very nice and pleasant stay at San Diego Best Western, Breakfast was good and staff very professional and cooperative, check in was very smooth. Restriction on feed back of 150-200 words is hard, earlier i didnt want to write a review due to time consuming, it should not be mandatory to write 150 words, vvvvvvvvvvvv vvvvvvvvvvvv vvvvvvvvvvvv hhhh hhhhhh hhhhhhhhhh hhhhhhh hhhhhhh hhhhh

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you

"average - just so so"

3
09/01/2018

Nothing special here. The location was good and convenient. The room was average. The parking lot had small spaces and got crowded. The breakfast room was much too small for the amount of people trying to find breakfast food and eat there. They need to increase the size of their breakfast room and the variety of food offered for their guests.

"Family getaway"

5
08/01/2018

A weekend getaway trip, this was a nice place to stay. We were exploring mission beach most of the time about 10 min drive with traffic. Rooms were nice and quiet. Breakfast was good but the dinning area was small.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Open windows and guest safety..........."

3
07/01/2018

My family and I recently, December 2017, spent several days at this particular Best Western. We had three rooms with exterior access on the third floor. The second night there we realized why we were so warm was that our window was ajar by about 6 inches. So we closed and locked the window, and called the front office to inquire why it was opened. The front office said housekeeping must have opened it. I had my family close their windows also. Imagine our dismay the next day, when we stopped back to our rooms around 5pm, and all our windows were once again open. It would have been an easy matter for anyone to take a knife and slit the screen, slide the window fully open, and climb into our rooms. One of our rooms was occupied by a 23 yr old young woman. We once again relocked our windows. I can only guess that housekeeping was instructed to turn off the air conditioning, it was mid-70's, and open the window when they cleaned the rooms. I noticed other rooms on the 2nd floor were also left the same way. When I checked out I told Bill the manager that compromising the safety of guests was not acceptable. And, my guess is that housekeeping was told to open all the windows as part of the daily routine. I was not pleased he blamed housekeeping. I promised to inform Best Western at corporate headquarters and write a review, and I did both. Corporate was very supportive and shared my concern in regards to hotel safely. I have no doubt they took the appropriate action and future guests are now safe. But, check your windows when you return each night!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very sorry housekeeping kept your windows open during your stay. It's not a policy that we keep them closed but after mentioning it to the front desk staff.They should have been closed after they were done cleaning the rooms. Also they're are devices that keep our windows from opening more than 6 inches to prevent intruders from entering the room. We are very sorry you felt your safety was compromised but I assure you that never has there been any incidents were any of our rooms have been broken into.

"Good location & value"

4
04/01/2018

I was in town on business in Oct./Nov. for 4 days/nights and the location was only about 15 min. away from my destination. There was a lost email concerning the check-in request (to allow my roommate entry before I got there) but the staff eventually retrieved it. The price was reasonable for 2 adults and the room was clean & efficient, always had hot water. Breakfast was included in the cost and the menu offered a decent variety. I would stay there again.

"Stay for the Zoo"

4
26/12/2017

Our stay at the Best Western Mission Bay was very good. For the age and size of the property, the rooms were very good as well. The staff was outstanding, helpful, and friendly. The breakfast was a "cut-above" the usual free Best Western Breakfast showing the manager see the value of this amenity.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Glad you enjoyed our breakfast. We'll pass this review to all the departments mentioned. Happy New Year.

"Right price."

5
22/12/2017

Always stay here when we visit family in San Diego. Always a pleasant stay. Always greeted and treated very nicely. Check in and out is quick. Breakfast is great and is very filling and menu changes day to day.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Tim. Look forward to seeing you next time.

"Great location!"

5
20/12/2017

This motel had everything we were looking for and did not disappoint. The location was convenient to SeaWorld, the San Diego Zoo, the airport, Mission Bay, etc. The room was quiet (on the top floor). There was an elevator in addition to stairs. The breakfast had a good variety that included scrambled eggs or omelets, bacon, sausage, waffles, fresh fruit, etc. Free parking, free internet, and a good value for the price. We would stay here again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for the review. We hope to see you again soon.

"Good place and price for Mission Bay Best Western"

4
20/12/2017

Comfy beds, decent Breakfast comes with price of room has a newly finished Pool that is NOT Heated and the Hot Tub was cold on our stay. :( Good Location and Friendly Staff especially James at Front Desk. Staff in Breakfast area smiled, were friendly and helpful also.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We will pass this along to James. I'm sure he'd appreciate it. Happy Holidays.

"Good price and excellent location"

4
17/12/2017

I did not have any problem during my stay. The hotel has a good price and excellent location near to some tourism points. I recomend this place if you are trying to find a place with park and internet free.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Happy Holidays.

"Convenient and Comfortable hotel"

4
14/12/2017

Best Western Mission Bay hotel was right off the I-5 area, and easy to get around.It is a perfect place and great location for everything, Hotel staff was very friendly and efficiently in a Check in scene. The hotel is clean,comfortable rooms , rate was good. Breakfast was great, food quality very good. I will visit again and recommend it to a friend. Thanks.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Visit us again soon.

"GREAT Staff!"

4
14/12/2017

We were evacuated during the lilac wildfires and arrived in the middle of the night very stressed. The young man at the front desk was very kind and caring. His helpful, exceptional customer service was very calming and very appreciated! The breakfast was very good and all of the staff should be commended for the wonderful way that they care fort heir customers. Parking was a little bit of a challenge, but potentially several evacuees were staying at the hotel with multiple cars for each room, so that may have impacted parking.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for taking the time to review our hotel. Glad we were able to accommodate you and your family. We will pass the kind words on to our staff. Thank you and happy holidays .

"San Diego"

5
13/12/2017

Very nice stay, great location, right off I-5 easy access to any area of San Diego or surrounding attractions. Easy walk to Mission Bay Park. Convenience stores across the street. Shopping and dining up the hill without getting on highway. Heated pool and hot tub. Comfy beds, microwave and fridge. Safe area in nice neighborhood.

"Stuck"

4
12/12/2017

The area lost power and unfortunately my friend and I were in the elevator. This was no fault of the hotel and the staff was able to call Otis tech since the FD was could not respond immediately. We were stuck about 35 minutes and laughed the whole time. The staff were genuinely concerned about our safety. Although hotel is not fancy, they had a lot of perks. The hotel provided a nice breakfast, room refrigerator and microwave. The bathrooms definitely need an update. I would stay there again but I will take the stairs!

"Comfortable Accomodations"

4
05/12/2017

Being on a Texas-tight budget for California Living, the rates were great and so was the location, everything was within minutes, no traffic - easy access. Hotel doesn't have a great appearance, but rooms were clean, staff was great, very accommodating, free parking and great breakfast variety. I'd stay again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for taking the time to review are hotel. We appreciate guest feedback. Keep us in mind when planning your next trip to San Diego.

"Excellent stay and great value for your money"

5
04/12/2017

I couldn't find anything wrong with this hotel. Great location. Close to downtown San Diego and airport. The rooms are large and clean. The bed was very comfortable. The staff was very friendly and accomodating. The breakfast was unbelievable. It included items which cannot be found in more expensive hotels. We did not need to wake up early for breakfast, because the breakfast hours are 6:30-10:30, every day. We were so satisfied that we wanted to stay an additional day in this hotel. Although the addiitional day was at higher rate, the hotel manager gave us the additional day for the discounted rate of our previous days. I would highly recommend this hotel. You cannot find such quality for the rates which this hotel charges (way less than $100 pre night).

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Visit us again soon.

"Great hotel experience"

4
01/12/2017

Great location for a reasonable price.. very good value for San Diego. The breakfast was excellent for a complimentary breakfast. There were omelets and breakfast burritos and lots of other food. Overall a very satisfied stay. Easy freeway 5 access.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Scott. Look forward to seeing you in the future.

"Horrible - STAY AWAY!!!!"

1
29/11/2017

Worst hotel we stayed at during our trip to America. We were charged for 3 rooms instead of 2. We had to call Best Western customer service to get the actual hotel to admit they did this. The room smelt dirty. The bathroom is constantly wet from condensation. Poor tv reception. Horrible, rude, and arrogant staff. Breakfast is average or a horrible and hot small room. San Diego is gorgeous, don't ruin it by staying in this awful hotel. Oh and also, we booked through Booking.com. When we arrived the hotel didn't have our booking. And then of course, they found it and charged for the three rooms. Still waiting on the reversal they said they'd process.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked or did not like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.On behalf of our entire team, I would like to apologize for not exceeding your expectations. The refund has been processed but will 2-5 business days to be released.

"Average"

3
19/11/2017

We have stayed at this hotel 2 times now. It is not a luxurious hotel by any means but worth the price. The continental breakfast is pretty good and the staff keeps the food coming. The bed mattress was a little hard but some people like it that way. We do not spend that much time in the room when we come to San Diego so price is fairly important.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate your business. We will harder so your next stay will be above average.

"Great hotel with great location."

5
19/11/2017

The hotel is located right as you come off of the interstate is a real plus. You don't have to go looking for it which was a big deal for me. It is close enough to the many of the tourist sites but far enough out that the rate is more reasonable. The staff members I talked to were very polite and congenial. Thoroughly enjoyed my stay.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"3 day stay"

3
17/11/2017

This hotel is close to the area we like to visit. Easy on/off freeway. This is an older hotel with updates. We feel secure in the location. Staff is friendly. Maids did not leave coffee in room on one day, and a dirty rag on desk another day. White socks did not get dirty walking around room, so carpet was clean. Sheets were worn, did not fit bed correctly Overall, ok place to stay .

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Darylle for your feedback. We discuss the room issues with Housekeeping supervisor.

"November 14"

5
16/11/2017

I stay went well. From the courteous attention at the sign in counter through my departure. Accommodation we're more than adequate and the value is rated very high. I would visit this particular motel again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Henry. We look forward to seeing you in the future.

"Not impressed"

2
12/11/2017

I've stayed at plenty “affordable” hotels that were simple like this one, but this one was not worth the price point. We stayed for just one night, but it was a long night. The walls were paper thin- we could hear the man next door sneezing! We could also hear what he was watching on TV at 4 AM. The iron also didn't work which was very frustrating for my husband who needed his shirt ironed for the wedding we were attending. Breakfast was fine, pretty basic. Compared to other places I've stayed for the same price, this was the least impressive.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
We are very sorry your say did not meet your expectations. I will present this review to our full management team at our next morning meeting to ensure we meet our brand standards for our future guests

"Best Western Mission Bay"

4
06/11/2017

The hotel was nice enough. The internet was pretty poor, we could barely stay connected. The rooms were ok. The beds are getting a little old and are starting to get saggy and was starting to make my back hurt after a couple nights of staying here. The staff was nice and was helpful.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for posting a review. We appreciate your feedback. Are new wifi system is now in order and there are no more weak spots through out the hotel. We will take note on the bedding. And have housekeeping make sure they're thoroughly inspecting the conditions of he beds.

"Close to UCSD"

4
01/11/2017

I stayed here because it was the most reasonably priced hotel near UCSD. I wanted free parking and a decent breakfast in the morning. I arrived very late around 11:00pm and was greeted warmly by the front desk. The parking lot was a little tight though. I had the handicap accessible room which was very roomy. The beds were clean and firm but the furniture was a little worn and stained. My toilet was also running but not too distracting since I had the air on all night. In the morning the breakfast was great. They had French toast, sausage, eggs, cereals, fruit, donuts, muffins, toast, coffee, etc. When I checked out they knocked off $15 from my final bill since my toilet was running. That was a nice surprise. I'm not one to complain but when he asked, I was honest so their staff could address it. Because of that, I would definitely stay here again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Brittany for your review. We look forward to seeing you in the future.

"Nice hotel"

5
01/11/2017

Good hotel. Walking distance to the Mission Bay and short drive to all the best spots - La Jolla, Downtown, ex. Simple but good choice of food during breakfast. Nice staff. Ok prices. Would come back if visiting San Diego again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Asia. We look forward to seeing you back.

"Great Hotel for the Price"

5
31/10/2017

This hotel was an excellent value for the price we paid. The staff was very helpful and the the room was very nice. The location was perfect for us. The breakfast had many choices, some of which could have been better quality.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Frank for your review. We make sure our breakfast exceeds our guests expectations.

"Ok hotel"

3
30/10/2017

Breakfast was good and hotel is close to the beach. It has a small pool. Room had an odd smell. Close to Old Town and Sea Word. The parking around the rooms are tight, there is more parking but is farther away from rooms.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"This is not 3 three star hotel. It is barely a two star MOTEL"

2
30/10/2017

If I knew that it was a motel, I would not have booked it. Very poor value for the price Noisy Staff not flexible - 5 hours wait to check in Had to book another hotel because of refusal of staff to give me an early check in. Busy intersection

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great location"

4
25/10/2017

Clean, quiet room. Comfortable bed and pillows. Everything worked. Professional staff. The location was perfect for easy access to the airport & highways. Beautiful park just a few blocks away for a walk anytime of day. Excellent value.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"Nice Hotel Near Mission Bay"

4
23/10/2017

Hotel staff was exceptionally friendly and helpful. We had no problems to speak of. Provided free parking which is rare these days. The location is great for the Mission Bay area and not far from downtown San Diego.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.We appreciate your feedback.

"A bit run down "

2
19/10/2017

Well this is not the best The place is clean but a update could be used . The staff is not the friendliest and a poor excuse for a breakfast - I could go on but I won't - bottom line - we won't be back !!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We're working together with our management team and Best Western on renovating our location in the near future.

"My personal pinion of Best Western Miss.Bay, S.D. CA"

4
18/10/2017

For purposes of attending Carlif.Realtors EXPO at Convention Center, average, clean, comfortable overnite stay for two days. Convenient for both business and family occupancy, location is conveniently close to entrance of Freeway #5 and connection with others, #8, #805, to go other places, close to Balboa Park and Sea World.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"Showing its age but very clean"

4
17/10/2017

As a frequent visitor to the area I always stay here as it is literally across the street from where I do business. It is old, but the rooms are clean. While there are nicer hotels in the area, this is in a great location and the staff is exceptional. We had a chirping smoke detector and they were quick to remedy the problem. The beds are comfortable and the linens are good quality. What really sets this property apart is the staff. They really go above and beyond to be accommodating.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We're happy to have provided you with a great stay.

"Sandiego"

5
17/10/2017

San Diego San Diego need I say more this best western is located around all major attractions love this place nice breakfast to get the long day started close to mission beach lots of fun expesaily on the giant wooden roller coaster

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you. Look forward to seeing you in the future

"Just ok."

3
16/10/2017

I guess So Cal is expensive. In the SE US, this venue would have cost less than half. This venue is your basic old style motel. Reasonable close to the SAN airport. Cleanliness of common areas not very good. Good breakfast. Rooms clean, but limited privacy

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate your feedback with these matters. We will discuss our price point and cleanliness at our next morning meeting.

"Courteous receptionist"

4
09/10/2017

Very nice and polite, patient with my two little kids as they were tired after a two hours drive....location was very close to our final destination, sea world, just approximately a 10 minutes drive...

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Ruth . Hope to see you back soon.

"It's ok for the price"

3
09/10/2017

Hotel is in need of an update but it did the job. Price was fair. Location is great when going to the zoo or Sea World. Breakfast was the usual food but it was good, hot and the staff kept it well stocked

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"needs improvements"

3
07/10/2017

Older site in poor area of town. Restaurants not nearby. Don't expect to see the ocean from here as I did. This is a trip and fall waiting to happen. It's more like a Days Inn than a Best Western.. I wouldn't go again at the price

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Good Basic Hotel for Reasonable Price"

4
04/10/2017

I stay at this hotel once a year for an event. The rooms are clean, the staff are accommodating and the price is excellent. Very close location to Mission Bay. They offer a complimentary breakfast, which is varied and I think anyone would find something they would like.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Barbara. We look forward to seeing you in the near future

"Great Hotel with very Friendly staff"

5
02/10/2017

The staff was very friendly and helpful. Great location close to Sea World and beaches. I would definitely stay here again. The rooms were clean and comfortable.Stayed here with the family and had a great time.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Hope to see you back soon.

"Don't be fooled, this is a low-end motel, does not meet the standards of ant respectable national hotel brand. stay away"

1
30/09/2017

Horrible hotel. Low-end motel. Should not cost more than $30-$40 at the most. This facility does not meet the regular Best-Western" standards. Even Motel 6 would be ashamed to put their name on such a run-down facility. Stay away!

"A place to go"

4
29/09/2017

People who work there were very kind and polite. The breakfast was excellent and a large choice to eat and the waffle very good. You have all you need in the room but there wasn't a laundry in that motel

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"Great Value for the price"

3
29/09/2017

The hotel is an average hotel. Nothing fancy but has everything you need and is very clean. Central location to beaches, shopping, airport and colleges. There is a gym, free breakfast and they kept everything stocked the entire time of the breakfast hours. The pool and hot tub is small but it was still nice to picnic at the pool and take a dip.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Francis

"Helpful and friendly staff, convenient location"

4
27/09/2017

The housekeeping crew, breakfast personnel, and staff management were particularly helpful and accommodating. Location was convenient for bike rides, sightseeing, and beach visits. Best Western needs to ban smoking around the premises, though. Smokers were permitted to smoke in the halls, so their carcinogenic odors made their way into our room.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We are waiting on approval to have hotel completely smoke free.

"So so place to stay."

4
26/09/2017

The area and the people that work here are very kind and I give them Recognition of Excellence to where they do a great job with the highest Quality of Customer Service. If I am in the area I will stop by and stay here again. Just wish they could correct the parking and eating area a little better.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you very much for your review. We will discuss the parking and eating area during our next morning meeting.

"Greatest Best Western"

5
24/09/2017

Friendly staff, great location, and plenty of piece and quiet to catch up on your sleep. The best way to spend your days and nights in San Diego. Easy access to mission bay and the beach. Plus there are plenty of eating places nearby the hotel. I was deeply impressed by the comfort of the beds and the quietness of the room. You cannot hear any annoying road noise, just perfect for sleeping.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Anthony for your review. We are happy you had a great experience at our hotel.

"Middle of no where"

1
17/09/2017

The rooms were two small, Internet wasn't working, WIFI wasn't working. I was on Facebook and the connection wasn't working. I had to walk on a freeway to Mission Bay Park. The breakfast was ok. the cafeteria where the food was. The tables were cramped.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Good value for the price"

4
17/09/2017

We stayed here as a quick overnight on our way down to Ensenada. The location was near the freeway and not too noisy which is what we want. Hotel staff were exceptional - all were friendly and professional. The breakfast was what I would expect at a Best Western, except for these amazing fresh blueberries they served. Not sure where they came from but it was a special treat!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. Glad you liked the blueberries

"Good enough"

3
09/09/2017

Room amentities ok, breakfast was good and offered more than just cold cereal and oatmeal. Had a choice of waffles, eggs, pastries. Room had an odor. Older hotel with improvements. A/C was leaky outside the room. Pool was dated but was also refreshing. Minutes away from the parks and ocean. Close to Sea World and Mission Beach. Wifi was good.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for taking the time to review our hotel. We will make the improvements in the matters you've mentioned.

"Mission bay"

3
07/09/2017

I had forgotten that was not located next to the bay. Stay here years ago. I believe the cost for the value is a little high especially due to the location. Cost for hotels have gone up quite a bit. The female staff at breakfast were the accommodating to everybody.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Nice place. Good value"

4
06/09/2017

This was our second time staying at this hotel. For San Diego the price was not bad at all, just got to look early to find a deal. We stayed on the 3rd floor (top level) the room was nice, the bed was good and shower had good water pressure. Breakfast was good, fresh waffles, fruit, pastries, cold cereal, and a rotating hot breakfast, eggs, bacon and sausage, everyday it was something different. The pool was nice, it was warm, so I assume it's heated. We will definitely stay here again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Chris and Summer for taking the time to review our hotel. We look forward to seeing you in the future.

"Solid three. Good for the price"

3
31/08/2017

Nice safe newer Best Weatern. Excellent free breakfast; lots of parking; clean pool; helpful front desk. Decent room appeared clean and feels good-- but somehow my bare feel got Filthy!! Get a room on an upper floor away from the stairs, because the parking lot sound funneled in all night and the staff chose to fill the Coke machine outside our room at 6:30 AM. Easy freeway access, but not really close to anything. Would feel safe taking children. Not terrible and good for the price.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We will contact are vending company to not have them stock our machines that early in the morning. Also we will get the carpet cleaned

"Nice place for a fair price"

4
23/08/2017

The facility is really being kept up nicely and at a relatively fair price. Easy access near freeway and Mission Bay. No fee to park and breakfast/internet makes it real nice. I am glad our family stayed here. We had a couple other ideas but chose this for being central to the things we wanted to see and everything was very easy to get to.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Daniel for your review. We look forward to having you and your family stay in the future.

"Good location....that's basically it"

2
21/08/2017

Good if you looking for an ok hotel at a great location. The breakfast was packed on the weekends and room is so small that you will not find anywhere to sit. Room didn't feel very clean. Found a cigarette burn hole on my sheets. Overall a negative experience for me.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for taking the time to review our hotel. We will discuss this incident with housekeeping to ensure that this does not happen again. Also we do have plans to expand the breakfast room in the future.

"Fun time in San Diego"

5
18/08/2017

Very clean, 15 min walking distance to the beach. 8 min away from Sea World was perfect for us. Breakfast was yummy with lots of healthy choices. Kids enjoyed the pool but it should open earlier (7am would be better)

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you very much for your review.

"Do not stay here!"

1
12/08/2017

This Best Western property is in serious need of work. The carpets are filthy and smelled of urine. My daughters feet were black after she showered and walked around on the carpets. Staff agree that they need to be replaced but management has not responded. Lights in the side parking area are not working. Breakfast was good but area is small, stuffy and overcrowded for the number of guests. Staff is wonderful but would boycott this hotel until some major renovations are made.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. All matters will be brought up to their proper departments. Thank you

"Good Place to stay"

4
11/08/2017

Basic hotel with all you need for a pleasant stay. Good complete breakfast; very comfortable beds; fridge and microwave in each room makes multiple night stay very convenient. Small pool very welcome in the heat. Easy walking access to park and beach, as well as eating places. Convenient driving to most attractions.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you LG for your review.

"Great Best Western!"

5
09/08/2017

We were doing a road trip and selected this spot as part of our San Diego venture. I believe this was one of the best budget minded motels I have ever stayed at. Very clean, great lobby staff, and the breakfast offered was pretty good. The breakfast staff kept things moving! Very impressed with our stay. Right off the freeway. Not that far from the "sights". Would definitely stay here again. And, I would recommend it!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Chris. We look forward to seeing you in the future.

"Great Value"

4
09/08/2017

Friendly staff, really good breakfast, great location, swimming pool. Great value!! I was very pleased with this Best Western. Located directly off the 5 freeway. Super close to SeaWorld. Breakfast was very good, with different options each day. Staff is great, friendly, and professional. I highly recommend this motel. Bill is wonderful. A 7-Eleven is across the street. Room has a fridge, and microwave!!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for the review. I'll pass this along to Bill . I'm sure it'll be much appreciated.

"Previously stayed here"

4
05/08/2017

Have stayed here previously (for approx. 1 week),and was quite content, as well as a weekend sometime after that. This time, there were no real issues, other than the carpeting seemed a bit damp/dirty even with socks. Showered, and found clean socks/feet were a bit dirty from walking around the room, within short amount of time. To me, simply shampooing would help. Otherwise, comfort and value were great, and would stay again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Deanna for taking the time to give us a review. We will have the carpets cleaned in that room.

"Best Western at Mission Bay, San Diego, CA"

4
04/08/2017

Great location near to Mission Bay along the I-5 freeway. Free parking and close to Sea World and Balboa Park (San Diego Zoo). Easy cab ride to either attraction and also near to the Am Track station at Old Town.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"MEEMA'S HOUSE REVISITED"

5
01/08/2017

I love the Best Western, Mission Bay in San Diego, Ca. I always feel safe, familiar and comfortable while there. I love the fact that I can go running in the morning at Mission Bay and shop in the afternoon for anything I want or need. My grand daughter, Addy, had her third birthday and celebrated part of it at Meema's house. She thinks that the hotel is my house and loves it there. She loves the pool and the wonderful, soft beds to do gymnastics on and watch amazing movies on the television. She said that my house is perfect and she wanted to stay there and not go home. I guess you can tell we love the Best Western and I am so glad to arrive after my usual 12 hour drive down. Stay at Meema's house, you will not be disappointed.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you Meema . We hope to see you again soon.

"Located close to freeway access"

3
31/07/2017

I booked a room at this hotel only hours before checking in and checking in was a breeze! The gentleman at the front desk was welcoming and pleasant. This hotel was selected due to its close proximity to the freeway. The room was large enough for 2 queen beds, had a mini refrigerator and microwave. The window was open when we arrived and required a little force to get it to latch properly. The cardboard wedge we found in the bottom of the window frame helped? Or maybe not, anyway we got the window secured closed. The shower was great, good pressure and maintained a steady temperature. Breakfast was tasty and quite a variety. While I was in the breakfast room, I noticed a gentleman attendant make sure the counters were clean and that enough hot food was available. Yes, this place got busy. Yes, there were kids playing and yelling at the pool. Yes, I had to park a little ways away and not at my doorstep. But, hey, there's an elevator and several stairwells to get you where you're going. I didn't hear my neighbors through the walls like another traveler mentioned. My inconvenience was negligible.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you very much for your review. We look forward to seeing you in the future.

"Don't stay"

1
25/07/2017

The service was bad the room smelled like mold, No air very dirty They told me they had no rooms and I over head in the office that they had some they were 85 % full they lied,, please do not go there, not happy

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
We're very sorry you did not receive the level of service you expected. All matters will be brought up to the proper departments

"A Nice Room, But an Overcrowded and Noisy Motel"

3
17/07/2017

My wife and I stayed five nights at this Best Western. Our room was well-laid-out and comfortable. But the property was 100% full every night, and the noise levels were through the roof. We had to park a long distance from our room. It was impossible to take advantage of the free breakfast, as the small breakfast room was constantly standing room only when open. It's hard to condemn success, but I'd sooner stay in a less crowded environment.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We are very sorry you were not able to get breakfast during your stay.We are in the process of getting bids to expand the breakfast room.

"Great location with easy freeway access. Close to everything."

4
14/07/2017

Nice hotel located right off freeway. Everything is easily accessible from this location. Staff was very friendly and helpful on sightseeing and restaurants in the area. They were all very respectful of your privacy and accommodating regarding things you either asked for or wanted. Breakfast was served every morning.It was actually more than cereal!! Bacon and sausage with fresh fruit. Small area that crowded quickly. Lots of free parking. Though dog friendly, never saw physical evidence on premises left from any pet. Tile walkways were scrubbed daily. My biggest problem was pool area and hot tub in particular. It needs to be drained and scrubbed. Water is dirty and sand in bottom. Tile is dingy and I wonder what disease can be caught in that dirty hot environment. Otherwise, I would definitely stay again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We will work all the matters you mentioned

"Close to Sea World"

5
10/07/2017

Close to most of San Diego's many attractions, The zoo, seaport village, museums, old town, mission bay, Coronado island. Good hot breakfast but cramped eating area. Friendly staff. Would stay again..

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"Nice location but loud with a crazy breakfast situation "

2
02/07/2017

This hotel does have a good location being within walking distance to Mission Bay and a short drive to downtown and the beaches. The rooms are clean. It was very loud in the mornings as you can hear/feel it every time someone shuts their door around you. There is only 1 elevator. I don't mind walking 3 flights of stairs to my room, but that may not be for everyone. The breakfast situation is one I have never encountered before. The room (which doubles as the office center) is tiny, loud, and cramped. For the 3 nights we stayed, I actually ate outside because there was no room to sit. Many people had to eat in their rooms. I wouldn't recommend this place to couples or people that want a quiet vacation. We almost considered changing hotels. I usually don't write poor reviews :(

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. We are currently looking into ways we can ease the congestion in the breakfast room which also includes expanding it. Thank you again for your feedback. We hope you will consider staying with us again so we may provide you with superior stay.

"Great location, friendly and helpful staff"

5
30/06/2017

I have nothing but praise for this hotel. The room was very clean. When we checked in, since we were staying for eight days, they suggested we stay on the 3rd floor so we wouldn't hear anyone walking above. The location was excellent, a short drive to wherever you wanted to go. The breakfast had something different every day, plus the usual cereal, fruit, sweet rolls and toast, and hot Belgian waffles. They even had almond milk every day and fresh blueberries one morning. My key quit working and when they gave me a different key, they sent someone up just to make sure it would work. We really enjoyed our stay and I will absolutely stay again when we return to San Diego.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Convenient, good value"

4
30/06/2017

We had a family event to attend at Mission Bay and this location was excellent, very convenient for us. The room is pretty basic, but the linens were clean and the staff was helpful. The pool isn't big, but it was fine for a couple of small kids. Be aware that the first floor is pretty loud, especially if you're staying in room 118, which is handicap accessible. It's right next to the soda machine, elevator and the hotel's laundry room. Laundry doesn't really get finished up until about 10 pm.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
We appreciate your feed back

"Great Place"

5
20/06/2017

Very clean, nice place to stay. Rooms are great size staff is super nice. Pool is nice, plenty of parking. great location close to Mission beach, sea world and downtown. I will for sure be staying here again.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"Nice Place to stay"

4
17/06/2017

Once Again Best Western does not disappoint. altough getting in and out parkig takes some getting used to, the hotel is nice place to stay, breakfast was morde than engough WiFI was a bit skecthy would and proabley stay again

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We are going to be upgrading to a new internet service very soon. When you return you should not anymore problems. Thanks again

"Horrible-BLACK MOLD"

1
15/06/2017

This place is horrible. Run as fast as you can. First thing they gave us a key to someone else's room so when we went to our "room" someone else was already in there!! On two occasions there were black hairs in my breakfast. The hotel had lots of high school kids in town each night and they were beyond noisy and ate all the breakfast. Next door in same parking lot is a construction zone. The walkways are covered in cigarettes and ashes. The rooms smelled like mold. The worst part is the hidden black mold in the showers. You can see squares where the wallpaper was replaced. Well pull one back and it's covered in black mold! Room 311 and room 208. This will be reported. The pictures make the hotel look way nicer than it is. Don't stay here!!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Not bad for what it's worth"

4
12/06/2017

My husband and I stayed for three nights. We had room 116 which was on the ground floor and close to the breakfast area. We thought the hotel was fine for what it was worth, but I there are some things to keep in mind or I think the hotel could do to enhance it more. * When we checked in the gentleman was nice. I believe his name was Jose? Gave us recommendations for dinner as we were looking for a place to eat as we checked in quite late. * The room we had was musty smelling upon entering. We tried very hard to air out the room, but it never went away. outside of that, the room was comfortable and it served its purpose. I agree with one other reviewer though and the carpets could use a deep cleaning. * The breakfast, well it's free/included in the price. I thought the staff did a good job keeping things stocked as it was busy except one day it took them quite a bit to refill the waffle batter and so many people had to defer to other things. Space here is small so if you don't get there early you might not get a seat. * The parking in and around the rooms is cramped. Two cars cannot pass by each other and find a spot is hard, but there is additional parking and it's a lot easier to just park there and walk towards the rooms.If you get back early enough to the hotel you can find a space close to the rooms. * There isn't a whole lot of eating areas that close by, but old town is about 2 miles away and there a lot of things you can find. This was nicely located. As this hotel does receive a lot of customers, it wouldn't hurt for the hotel to reevaluate to update things as needed and improve on things. Overall our time here served its purpose.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Year round guest."

5
12/06/2017

Stay at the hotel often due to work, but every time I stay it is very pleasant and enjoyable. The front desk and housekeeping staff are always friendly and professional. Breakfast is always good as well. Hardly get a chance to eat it but when I do I enjoy it.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review

"Not Family Friendly and Dirty Rooms"

2
08/06/2017

This is not a clean motel. Carpets leave your feet black. Internet kept cutting out and found out the front desk would change password. Pool patrons inebriated and using profanity past closing. Front desk gentleman really bothered by any type of questions upon arrival and departure.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations.Your business is very important to us and we value your feedback.By telling us what you liked or how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Good Value for price and location"

3
30/05/2017

This is very good value for the location with free parking and free breakfast. The rooms need an uplift. The free breakfast has limited options and the breakfast room is really small. Better to take the food to your room if its on a lower level. There is 1 elevator in the entire hotel and it quite a walk from the elevators to the rooms in the opposite wings. There is limited parking available near the elevators, but there is lot of parking otherwise on the property.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We appreciate your feedback.

"Needs improvement"

2
30/05/2017

Bad breakfast service needs improvement in there room to accommodate the high capacity of guests they have Foods were missing too. 7 am food was gone by 8:30 that is sad. Needs major improvement on it or don't serve at all.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will take all matters mentioned into consideration as we are planning on making upgrades in the near future. Thank you.

"We love this hotel!"

5
16/05/2017

It's a great value, it's comfortable and clean. There's a pool and jacuzzi. We highly recommend. It's close to our daughter's house, close to the beach, easy to find, plenty of parking. It's clean, quiet and comfortable. What more could you ask for!

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review. We look forward to seeing you in the future.

"for love of food"

3
16/05/2017

I stayed here over the weekend for Mothers day. I paid for the first night with bestt as 2 stays they do a $50 hold on each stay which I was not expecting so that made vacation a little tight on the cash. Now, I will start with the bad and end with the good. CON- The room smelt like mildew Our feet where BLACK after walking barefoot IN THE ROOM. You can hear everything your neighbors do (my 20 year got to hear the neighbors getting it on) They have free Wi-Fi, but good luck using it, it was useless in our room. Stains on sheets Bed was nice on my side but broken on my wifes side giving her 0 support AC unit controls dont really do much (the price the rooms are i would expect digital control) The PROS LOCATION, LOCATION, LOCATION. Very close to everything.VERY easy to get onto freeway. BREAKFAST was amazing. Something different everyday. wide variety of donuts, bagels, bread, muffins, danishes, 3 cereals, variety of yogurts, oatmeal, large variety of mix ins for oatmeal or yogurt. waffles, whole milk, 2%milk, almond milk. morning one we had scrambled eggs, sausage, potatoes. morning two was breakfast burritos (SO GOOD), potatoes. Morning three bacon, sausage, omelettes (Denver or cheese). Customer service and parking were good, nice that parking is free. I would stay here again if I were planing on going to SeaWorld and Mission Beach again. But I would probably bring frebreeze because that room smell was just awful.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great stay for a great price!!"

5
15/05/2017

I was really comfortable in this hotel. The carpets were clean and the room large. Hotel staff was excellent. The breakfast was killer with cheese veggie omelettes sausage bacon waffles and everything else. The dining room is small so go after rush or take the food to your room. 12 o'clock check out is standard, another plus! They have a large parking lot to the side of the hotel. I was very satisfied here and wish more hotels offered the same amenities.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Was an "OK" stay"

3
09/05/2017

We recently spent one night at this hotel. The room was clean and comfortable enough... but thanks to "noisy" guests wasn't quiet. The manager could have been a little more pleasant with his requests, I thought. We pulled in front of the office to check in...just like we do anywhere else. First thing he did was rather abruptly ask us to park somewhere else so it didn't block the drive... (and we had no idea that was the only way in and out or we wouldn't have parked there in the first place). We had a 2 queen with a microwave and frig. Husband wasn't impressed with the "continental breakfast" selection.. so we just went somewhere else to eat. There are so many options that I will probably look around more for a place to stay next time we are in the area. But was "ok" for one night.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Mildew, Unauthorized Charges"

1
06/05/2017

I stayed on 5/4/17 and 5/5/17. The first night I arrived really late and went right to sleep. I woke up and noticed the room was very warm and smelled like mildew. I went to work, came back and there was the same issue. I checked the ac which was on high and it was only blowing cold air for a few minutes then switched to fan and no cold air. The smell of mildew was so bad I asked to change rooms. I went to the second room and it smelled like wet dog. I chose to go back to the mildew room and leave the door open. That helped but I i couldn't leave it open all night. I hardly slept, I was exhausted all day at work. THEN... I looked on my bank statement and I was charged an additional $124.88 and $50.00 for the room on top of what I already paid. I called to complain and they said it was just an authorization and not a charge yet it has been taken out of my bank account.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Convenient location, friendly staff!"

4
03/05/2017

I stayed here one night for a business trip. It was in a very convenient place, right of the 5 across from Mission Bay. It's an older hotel with outside doors. The staff is super nice! The room was clean and the bed was comfortable. The continental breakfast was so-so. For the price, it fit my needs for one night.

"From ARIZONA"

5
30/04/2017

Great place to stay Mission Bay and Wonderful Breakfast options. Had lots of different choices to eat. Will consider this Hotel again when I am in San Diego. A Very Happy traveler from Phoenix Arizona.

Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
Thank you for your review.

"Amazing breakfast, comfy beds, and Convenient "

4
11/04/2017

The breakfast was amazing (relative to your typical free hotel breakfast). Great coffee and eggs! Beds were nice and comfy. Room was clean. Happy it was close to the zoo and La Jolla. Would stay again! Check Groupon for deals!

"Great Service and Location"

4
09/04/2017

The staff made my stay very enjoyable. Excellent location. Breakfast was well presented and very good quality. The bed was comfortable and the bath amenities were very good. I will definitely come back again.

"Family friendly great breakfast "

4
03/04/2017

We go the zoo package with this hotel. Great value. Pool, hot tub. Nearby grocery store for necessities. We loved the breakfast every morning before our outings each day. Our favorite vacation so far.

"Good place to stay."

4
01/04/2017

Clean rooms, convenient to highway and airport. I have stayed there many times and have never been disappointed. The view is great- you can see water and there is a large park within walking distance. Overall a great place to stay.

"Clean and Comfortable"

5
30/03/2017

We arrived before check-in and our room was not available yet. The desk clerk patiently answered the various questions we had and directed us to a grocery. When we returned, the room was available. We stayed for 3 nights. It was large and clean and the bed was very comfortable. It was conveniently located near a freeway and easy walking distance to Mission Bay walking paths, though we drove over the bridge to the path. The desk staff was always patient and efficient. The continental breakfast, plus waffles, was continuously stocked. When the tour groups were there, it was a little overrun and there were no trays to take food back to the room though one could possibly juggle. However, everyone seemed to be courteous and though crowded, it worked okay. We would stay again.

"Good value"

4
23/11/2016

Found this on Groupon. It was a good price and located near Sea World and the San Diego Zoo. Check in was early - 3 pm. The clerk was friendly and helpful. The breakfast was filling and tasty. I would return to this site in the future.

"Room was norsy"

5
22/11/2016

There are some buds in the room. It must be taking care of it before letting the customer staying next time. The location is very convenient for business and for vocation. I will recommen my family and friends who want to stay in this hotel.

""Mema's House""

5
22/11/2016

My room was so comfortable and clean. I love having a microwave, coffee maker, tons of clean towels, great air conditioner/heating unit and great clean beds. The staff is so wonderful; especially Jesse. The pool is so clean and warm with plenty of clean towels, as well. My grand daughter, who is two, loved my room and the pool. She asked the whole time I was there to go to "Mema's House" * she loved jumping on the pillowed bed and swimming with her mama in the pool. The location is so close to everything and no smoking allowed * no smoke smells in the air or heating system. I loved my stay and you will, too.

"Every room stinks"

1
19/11/2016

Carpets , pillows everything stinks and all outdated amenities.. Moved to different room same experience. We couldn't wait to leave that ugly place. It's only worth to pay $30 for such hotel stay .....

"Great place, great price"

4
17/11/2016

After staying at another place the night before for literally twice the money, this place was awesome! It was clean, easy to find, the bed was comfy. Breakfast was just ok, but a waffle is a waffle. Is this place a little "tired", perhaps, but for the money I'll certainly stay again!

"A convenient place to stay in Mission Bay"

3
12/11/2016

This BW, although showing a bit of age, is convenient to the area activities at a more reasonable price than the area's more luxurious venues. It is family-friendly and offers a good breakfast, much improved recently.

"No security"

1
09/11/2016

My girls stay there Sunday night...they had a great day in Sea World went back to the room to get clean up ..well they where going out to dinner ..this guy was standing out side and flashed my girls well my girls called the cops no one show they told the desk clerk he did nothing they did say they where going to give them there money back by has not yet...they move to another hotel . they went in got there stuff out of there room scared to death that he is around no one to walk them to there room to even watch them or did the hotel care less well i am like 3000 miles away and all I can say beware of this place...if you have girls i would had least felt safe for them if the desk clerk or manger had help them outl....Just Beware...

"Weekend getaway!!!"

4
03/11/2016

We stayed in a two bed room. For us ur was perfect once again. We stayed here twice and it's perfect us. Rooms were clean and the breakfast was very good. Love the waffle machine and omelets. Our kids and fam were please with all services of heated pool in Oct. My boys get to go on there own the scooter park up the street and scooter farm as well and come to the room without any concerns. It's so convenient for us. Old San Diego is a few miles south and price on Hotel. Com are the best. See you next time !!!

"Mold smell in room"

2
24/10/2016

When I checked in to the room, it had a putrid smell that I was unable to figure out until I returned to the room on day 2. I complained to management and they moved me to a second room that smelt the same. I was moved across the complex to a room that had been sprayed and smelled much better.

"Good Value Hotel"

4
23/10/2016

Overall, my family and I was please with our recent stay at the Best Western in Mission Bay. The staff was friendly, the breakfast options exceeded our expectations, and the location was perfect as it was right off of HWY 5 with easy access to many areas of San Diego while you are on vacation.

"Great Value"

4
18/10/2016

This is an older Best Western and it smells older. The outdoor pool is smaller than expected however, the staff is great there and the rooms and hotel are kept clean. The proximity to Sea World and other attractions was great (which was the purpose of the trip). Overall, it is a great value for the location.

"Convivent hotel "

4
02/10/2016

Hotel was ok for our location for our Last few days of our hols. It's a bit noisy so a lot of traffic going by . there is a free breakfast that was good. Rooms are OK. There is a pool and a hot tub. There is no laundry. WiFi was sometimes slow. Staff were friendly

"Older Property"

3
28/09/2016

This is an older property, appears well maintained, clean rooms, the desk staff was friendly. The linens were nice, the bed was comfortable and the room was an adequate size. Reminds me of the motels of the 60's, very small office. It is three stories, has one elevator outside and outside walkways to the rooms. The breakfast was good and had a variety of items, it was replenished in a timely manner. The pool and Jacuzzi were clean, the pool was not heated, towels were provided in the outside pool area.

"IN NEED OF MAINTENANCE"

2
27/09/2016

Checked in to this hotel for a two night stay. The first thing we noticed was the warm room. Air conditioning turned to maximum. Never got cool even after two nights. The toilet seat was not securely attached to the toilet and slipped around. The toilet failed to flush completely about half the time. The parking lot is very crowded with very small spaces. There are only three handicapped spaces for the facility. Overflow parking is in an unlighted lot near where the homeless camp.

"Good place to stay"

4
27/09/2016

Stayed at the Best Western Mission Bay in San Diego for 4 nights during an extended long weekend vacation. The room was very comfortable, the internet worked very well, the food in the breakfast room was always plentiful with a good selection. The hotel was very well situated and easily accessed and close to all of our weekend excursions. Would stay here again.

"Memorable Service"

5
25/09/2016

Enjoyed our stay; staff was extremely helpful and the breakfast was way above average. Will book at this hotel again in the future. One of the best hotel experiences we've had on our visits to San Diego.

"Nice Hotel"

3
23/09/2016

This Best Western is an older hotel and does have signs of showing age; but don't let that dissuade you from staying here. The rooms (as we have always found with Best Western hotels) were clean and comfortable. We had a "family suite" which was pretty large and provided a small kitchen. Hi def tv, large bathtubs,heated pool and spa along with a friendly and helpful staff makes this place a bargain for the price ($110 a night). They also provide a free breakfast every morning (scrambled eggs, sausages, biscuits and gravy, waffles and other goodies like yogurt and bagels.

"In san diego for funeral of family member"

4
19/09/2016

good location for our purpose and to enjoy the sites in San Diego as well as some beach time. Chose BWMB because of the inexpensive rate for this area. The staff seemed very responsible, friendly and professional. Enjoyed the breakfast with a variety of food and drinks available.

"Great Experience! Great Hotel!"

5
18/09/2016

We really enjoyed staying at this Best Western property. The staff, location, condition of the rooms, pool and hot tub, room price, and even the quality of the breakfast was good. We found everything about our entire visit to San Diego to be very laid back.

"Bestern"

4
17/09/2016

Check in went quickly, plenty of parking off I-5; room was nice and clean; breakfast was good; liked the burritos; close to mission bay and only about 10 minutes from Mission beach. Only drawback was the noise from people passing by on the balcony, but overall a nice stay.

"Friendly staff, but didn't like the location"

3
13/09/2016

I booked this hotel based on the great reviews it got, and that people seemed to feel like it was in a 'great location'. After staying one night, I have to disagree. I suppose if you are staying and you have a car, it probably is a good location because it's really close to the highway- but we only stayed one night, so we didn't have a car, and the location was terrible. There was nothing to do near the hotel, I am not from the area, so it was hard for me to tell if this is a 'good area' or not, but I was not about to walk around alone. Our hotel room was clean and comfortable, but we only had one working outlet in the room. All of the other outlets were a major fire hazard as they only allowed the plugs to go in half-way. Breakfast was fine, but crowded and I couldn't get the wifi to work. As we were checking out, we watched a mouse swimming around in the pool. With all the being said- every single hotel employee that I spoke with was extremely kind and helpful. They are definitely doing customer service the right way!

"Nice place to stay"

5
12/09/2016

Stayed here for 5 nights. Very clean comfortable rooms. Breakfast was lovely. (Could be a little bigger area for breakfast, as gets quite busy) car parking near room was difficult due to so many people staying. Would definately stay here again. Close to downtown and sea world.

"good value"

4
12/09/2016

a little old looking on the outside but just fine otherwise. the location is handy to the airport and beaches areas, and the breakfast was good . maybe a fifteen minute drive to downtown area, and easy to go north up the coastal area. free parking as well

"Location!"

3
07/09/2016

The location was great, right off I-5. Free and ample parking space though you may have to walk a bit when it's crowded. Friendly staff and decent breakfast. The room was a bit dated. The pool didn't look like shown in the picture, much much smaller. Overall, it was an ok for one night.

"Great place to stay"

5
06/09/2016

Conveniently located on freeway, friendly and helpful staff, excellent room. Did not appreciate $100/night increase in rate on weekend, but other hotels also increased rates. Room was immaculately cleaned each night.

"Great Location"

4
05/09/2016

To get to the famous local sights we were always less that 15 minutes away by rental car. We were very close to mission bay were you could just walk over the bridge to get to. I 5 was right near and so getting to places fast was a sinch. The staff were so friendly. The rooms were very clean and the bed was comfortable. Considering being near the interstate the rooms were quiet. We had a continental breakfast each morning. It could not accommodate a lot at one time. If we go back to San Diego I will most definitely select them.

"Very pleasant and clean"

4
03/09/2016

Spent 3 nights there after 2 nights at Homewood suites and one night at Garden Inn Del Mar (the moving was not hotel related). Both Hiltons cost more than double what I paid at BW and I have to say that BW is excellent value for the money. Clean rooms, ample free parking, very friendly staff. I got the room just next to the exit of the elevator and immediately next to the ice machine, yet the noise was not bad. Basic, clean nice hotel that is budget friendly, nothing wrong with it at all.

"Hidden Gem"

5
03/09/2016

This hotel is very easy to find, right off the freeway. But wait to you are greeted by the amazing staff and Breakfast gals. They truly make you feel at home and comfortable. I will definitely be staying here again. This will be my go to hotel when I travel to San Diego!

"Our Brief Stay"

4
02/09/2016

It was surprisingly good, the mattress on the queen bed was just too firm....the general appearance, cleanliness and the staff professionalism was very good. The hotel staff was very professional. We wanted to stay overnight somewhere that very inexpensive and close to our destination.

"Great base locations "

3
31/08/2016

Rooms are a bit older but ok for the budget price. Lots of parking at hotel and easy to get to Pacific Beach, Mission Bay and Old Town. Rate per night was completely reasonable for what I got. Pool onsite looked ok but on the small side! Breakfast was offered as well as free internet. Recommend 2nd floor rooms as cars back up to your door on ground floor.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good morning TikiTravels, Thank you so much for taking the time to review our property. We also enjoy our central location, which makes it very easy to reach all of the popular San Diego attractions! I am happy to hear that you felt that you received the experience and value that you were expecting. We hope to see you again soon! Have a great day, Katie Franke

"Good price package"

3
31/08/2016

Excellent location with decent facilities. Very close to the beautiful San Diego bay but no view into it from any room. Decent breakfast with a more than usual variety. Next to I-5 which takes you in no time to main attractions and recreational areas, and shopping centers.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Felix, I am happy to hear that you had a good time at our property. We are also bummed that we don't have any views of the bay from the rooms, however the bay is a quick walk from the hotel which is always great for a quick sunset walk or afternoon by the bay! Thank you especially for the kind words about our location, facilities, and breakfast. We hope to see you again soon! Have a great day, Katie Franke

"MIssion Bay Best Western"

4
24/08/2016

I may be getting picky, however... after dealing with traffic delays on the I-5 I needed a little humor. Our arrival was met with a very professional all business attendant - It was the night shift, but hey. The room was fine, comfortable and humid?? - the a/c was on at 69 degrees which made everything feel wet. Breakfast was great except for the small, cramped, hot room. I probably will not be staying at this BW again. Oh - the check was great - helpful and nice guy.

"Family Vacation"

4
16/08/2016

We stayed here on our first leg of a 5 week holiday. Hubby, Kids aged 6 & 8 and myself. We found the hotel to be, yes a little dates but perfect for what we wanted. Close to the Zoo, Sea World local shops and restaurants. Would definitely stay here again. The breakfast room is small but luckily for us it was not too busy.

"Good for Families"

3
11/08/2016

Pro's: Motel provided good internet service, helpful staff, and convenient location to the San Diego Airport. It would be a nice stay for families. Con's: Dated décor and furniture. Old AC units. Rooms need updating. Good for families on a budget.

"Fantastic Location for SeaWorld"

4
09/08/2016

The location of this hotel/motel is fantastic. It is a very short drive to SeaWorld & the mission beach park & bay area. It's right off the I-5 which is convenient to Old Town, the harbor & the downtown area. The hotel is an older one and doesn't look like much from the outside. However, there is a pool & spa, elevator, free breakfast & free parking. There is also an overflow parking area which is handy because by 9 p.m. the regular parking lot is full. There are restaurants, fast food places, drug store & other places within a very short driving distance down the street. We stayed on the 3rd (top) floor of the hotel far from the elevator and the room was quiet. The room was booked through tripadvisor & checkin & checkout was a breeze. Be advised that there will be a $100 hold placed on your credit card until you check out. This is the case even though you have prepaid for the room. The hold was removed within a day or so after leaving. As for the room, it was comfortable and the AC was cold. It was very hot in San Diego during our stay in August so the AC was just right. The room did have a mildew musty smell coming from the AC when we first arrived. This is a common occurence in San Diego when you are that close to the ocean. It disappeared & we did not notice it during the rest of our stay (4 nights). Breakfast was good but the area is cramped early in the morning. We generally did not eat until about 8:30-9 a.m. so it was less crowded. The room is overpriced but for San Diego it was a great bargain considering the free parking & free breakfast were included. Overall, it was a good stay & we would stay there again.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Charlotte, Thank you so much for taking the time to review our hotel! We agree that our location is awesome for checking out all that San Diego has to offer. It makes it convenient to be located near the freeway and near local restaurants and a drugstore. The free parking, free breakfast and free internet are also things that make our property great without those added hidden fees! We definitely appreciate that you were able to recognize the proximity to the ocean and the issue with the air conditioning. This has been something that we constantly struggle to combat, but as you said, the odor does not linger and is gone before you know it! We most certainly look forward to your next visit. Please feel free to contact me if you have any questions or concerns while booking your next stay! Have a wonderful day, Katie Franke

"Hidden gem "

5
07/08/2016

Just stayed here for 1 night recently and it really was a hidden gem. Our Room was spacious and spotless. Complimentary Breakfast buffet was substantial and very tasty. Definitely good value for money. Plenty of parking. Staff were friendly.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Mairead, Thank you for taking the time to review our hotel! We also agree that our property is a hidden gem! Please let me know if there is anything else we can do for you! Have a great day, Katie Franke

"Very nice stay"

4
07/08/2016

We spent three nights here, and while we visited Legoland and the zoo. The location is great--we walked down to the bay one evening. It is very close to La Jolla Cove, and the zoo, airport, and Legoland were easy to get to as well. The room was very clean and the beds were very comfortable. The breakfast room was well stocked, and the staff was very attentive and friendly. It was a quick stay as part of a longer trip to California, and we would recommend it for sure.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Rennyla, I definitely agree that our location is great for visiting all of the popular San Diego attractions. I am happy that we were able to provide you with a comfortable location during your extended vacation. Thank you so much for taking the time to review our property! Please let me know if there is anything else I can do for you! Have a great day, Katie Franke

"Close to Everything!"

5
02/08/2016

this hotel does not look like much when you pull in.... but, the rooms are clean, the beds are comfortable, there are lots of breakfast choices, and it is close to everything, (within 5 to water, grocery store, 15 to downtown, airport, Mission Beach, SeaWorld, Gaslamp, Old Town.. etc) Best Mexican food up the road at Cojitas! No coin laundry on site, but up the road 5 minutes there is one. The staff was very friendly and helpful. The pool and hot tub area were clean. We would stay again.

"Perfect Location; No Complaints "

4
01/08/2016

We arrived on an early flight and wanted to drop our bags at the hotel--they were able to check us in at 11:00am. That was a great start to our stay. The room and breakfast were standard Best Western fare. The location was perfect for our three days in San Diego. The hotel is just off I-5 and less than 20 minutes to Coronado, La Jolla, Old Town, etc. I have to mention Irma who ran the breakfast room. She was pleasant, kept things full, and checked in with every guest. Great service!

"Hotel Stay"

4
31/07/2016

Staff was very helpful. Arrived a day early. They had no extra rooms. Helped me find another hotel in the area. Breakfast was also good. The young lady at breakfast was very helpful and informative of things to do in the area.

Katie F, Manager at BEST WESTERN Mission Bay, responded to this review
Thank you for your kind words about our staff! I am happy that we were able to help you find a hotel while we did not have the availability. Please let me know if there is anything else I can do for you!

"This was the best place"

5
25/07/2016

The mission bay best western is the best place to stay. The service is amazing and the people are great. Bill at the front desk really helped us pick out places to eat and things to do in the area. we explored pacific beach where there is a lot of high end food at an inexpensive price. the beaches where amazing and the safety on those beaches were impeccable the lifeguards were always watching for people safety. thank you for the great trip.

"Breakfast good. All else could use some improvement"

3
24/07/2016

We checked in late and were assigned the bottom floor. I specifically requested the top floor. We got into our room and it smelled like mildew but were only staying for one night and were too tired to go work with the front office to try and get another room. The $100 incident hold is a bit much especially when that is half the price of a room...

"Summer Getaway"

4
20/07/2016

This hotel was clean and quiet. The breakfast was good, they had hot and cold items. It did get crowded if you didn't get there early. The ac unit worked great. The rooms were very well cleaned every night. We stayed for 3 nights. We didn't check out the pool or the hot tub, since we were there for the beach but it looked like people were enjoying it. We tried to buy chips from the vending machine and it took our money, but when we informed the front desk they gave us our money back.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon, Thank you for your kind words about our property! I am happy that everything worked out well for you! I apologize for the vending machines eating your money, fortunately we have some new machines coming in soon! Please let me know if there is anything we can do for you! Hope to see you again soon! Have a great day, Katie Franke

"Loved this motel...."

5
16/07/2016

Stayed here on our visit to San Diego...had been a long time since we had been to SD. The staff was wonderful. They give you a list of restaurants in the area which is great. The room was large, beds were very comfortable, breakfast was very good..lots to choose from.. Wish we could have stayed longer..

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Thank you for the kind words about our staff and our property. The restaurant list is something that our front desk staff works hard on keeping up to date, and they recommend restaurants that we all love!

"Funeral"

4
13/07/2016

Unfortunaty I was there for a funeral so I was only there for 3nights 4 days.The motel was very nice and clean rooms have irons, microwaves and mini refrigerators.Centraly located airport mountains ,sea world, zoo and stadium all within short drive. Continetial breakfast and they even extend our check out time an hour to 1pm when we asked.My only complaint was when I first signed up for the trip they put a debit hold on the amount for the room Then after I got there not realizing they put a second debit whole payment for the room I left San Diego on 8 July I called them to question them why there were two debit holds they said it was a mistake it was supposed to be removed but it took until July 13 for the money to be replaced which was ridiculous . So just watch how they charge you outside of that my stay was great .

"Great value, basic but very clean and comfortable"

4
12/07/2016

This hotel met our needs perfectly. We weren't looking for a resort to hang out at all day, but rather a clean, comfortable place to come back to and sleep after seeing the surrounding area. It was clean, well-maintained, and well worth the low price that we paid. It wasn't fancy, but very clean and well-maintained.

"Everything basic, but double charged"

1
12/07/2016

Everything was OK until we got home, I discovered, we were double charged for our stay. We booked via Expedia and made prepayment, but were still charged by a hotel afterwards. Besides that location is good, next to freeway, but relatively silent, good access to SeaWorld and Belmont park

"Perfect Location Nice Room but Noisy "

3
11/07/2016

Rooms where very clean, beds very comfortable. Great value in the free breakfast. Our room location was near the elevator and laundry room where the employee seemed to gather at 7:30am and like clock work would talk loud and wake us up. We would of gave the hotel 4 stars if it wasn't paper thin walls and noisy location.

"Convenient location, helpful and friendly staff"

4
07/07/2016

The hotel is close to so many attractions in San Diego. Hotel staff are friendly and always helpful. Comfortable and clean bed and pillows. The carpet in the room is quite due for replacement. Overall, we had a pleasant stay.

"great stay"

5
04/07/2016

breakfast was great, service was awesome!!! the location is close to the beach and sea world. if you want lunch or dinner no need to drive it just around the corner. if you plan to swim they have a heated pool and jacuzzi to relax and unwind.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Brian, Thank you for your kind words about our property! We are happy to see that you enjoyed your stay, and we hope to see you again soon! Please let me know if there is anything else I can do for you! Have a great day, Katie Franke Sales Manager 619-275-5700

"Location"

3
03/07/2016

This hotel has a good location, if you are there for sea world or the beach. We were there because of my nephews football championship. However when we went to the beach it was only 10 minutes away and had a nice little area of restaurants. The hotel's breakfast was ok. You have your basic items- eggs, sausage, and french toast. You could also have doughnuts, ceral, and ice cream

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Melissa, I am happy to hear that you enjoyed your stay! It is always great to hear that guests are able to enjoy the beach nearby. We only wish that we could get out there more often ourselves! Please let me know if there is anything else I can do for you! Have a great day, Katie Franke Sales Manager 619-275-5700

"great hotel"

4
27/06/2016

this is a great place close to the beach, nice rooms, very clean, friendly staff, nice pool, breakfast is great even have a nice workout room A+ . So much better then the best western at hotel circle. I will for sure stay here again and let friends and family know its great

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon lisas328, Thank you for the awesome review! Hope to see you again soon! Please let me know if there is anything else I can do for you! Have a great day, Katie Franke Sales Manager 619-275-5700

"Great place by the beach"

5
24/06/2016

This is truly a wonderful place. This location was right next to our destination near the beach and Sea World. Front Desk staff Bill was very informative in the area. The room was very nice and the beds were very comfy. We really enjoyed the breakfast after hours were they have hot chocolate which the kids loved and coffee all day. Will definitely be staying here again when we are in the area.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon Adelina, Thank you for the kind words about our property and especially, Bill! He is a great addition to the team, and I will be sure to let him know that you mentioned him! We most certainly look forward to your next visit! Please let me know if there is anything else I can do for you! Have a great day, Katie Franke Sales Manager 619-275-5700

"a nice stay."

4
21/06/2016

My family and I had a great stay at this Best Western. Room was nice enough; the beds were comfortable. The free breakfast was a hit with the kids. The pool is nice, and it was lovely to have a place to escape to once we were done exploring San Diego.

"Getaway"

4
18/06/2016

Older BW building, but rooms clean and well kept. Breakfast was very good, there were a lot of choices and the Breakfast area was very clean. Front Desk staff was very friendly and helpful at finding a location to eat for dinner.

"Older Best Western Facility But Good Service"

3
14/06/2016

This motel was very convenient for my visit to San Diego and close to everything. All the staff in the front desk and maintenance were friendly and extremely helpful. The building itself is very old and shabby. The room was basic but comfortable and quiet, although there was dirty build-up in the edges of the carpet where the cleaners missed. The building hasn't been updated since it was built 40+ years ago and shows the wear and tear.

"Great hotel at a great price"

4
07/06/2016

Check in was very easy, all the staff was friendly, and the fitness room was very well kept. The location was very close to Mission Bay within walking distance to the park and more. I will def come back.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good morning JustSaying01, Thank you so much for the kind review of our property! We most certainly hope to see you back soon! Have a great day, Katie Franke Sales Manager

"Great location and stay"

4
06/06/2016

This hotel was very clean, the staff was very friendly. Breakfast was good and changed up every morning. There was a minor smell to the room but I'm pretty sure it had to do with the Ocean being nearby and the humidity; the cleaning staff was extremely helpful when we asked for air freshener. Overall though, a great stay for the value!

Leidy P, Manager at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to review your stay. We are glad you were happy with the staff and breakfast and look forward to seeing you again. Sincerely, Bill Martin Guest Services

"Great Family vacation"

3
01/06/2016

Well the staff was friendly awesome free breakfast every morning the facilities were clean the only thing was we had a serious ant problem in our room. Wi-Fi was great with conveyance of 7-11 across the street and a helpful staff that's aware of the late night places that delivers

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to review your stay. We are glad you were happy with the staff and wireless. I am sorry you had a problem with ants. We have put that room out of order until it can be exterminated and inspected. We hope to see you again soon. Sincerely, Bill Martin Guest Services

"SMELLY"

2
27/05/2016

Booked this hotel, it had decent stars and was a good price. Just like always you get what you pay for. The room was ok, but not like the photos. The room had a musty damp smell. We only stayed one night there then choose a different hotel.

Leidy P, Manager at BEST WESTERN Mission Bay, responded to this review
Thank you for the review of your stay. We are sorry your stay was not up to your expectations. We put your room out of order until we can determine what is causing the musty smell and the room can be re inspected. Sincerely, Bill Martin Guest Services

"Nice place to stay"

4
22/05/2016

nice hotel to stay but could not use closed caption because remote control was not original remote so my father could not enjoy the TV. Staff was very helpful and nice. Did not like the burritos for breakfast.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to let us know what you thought of your stay. We are sorry the remote control was a problem for your father. We are glad the staff was helpful & nice. We look forward to seeing you again soon. Bill Martin Guest Services

"Ok for the price"

3
16/05/2016

This hotel is on the older side but the rooms are clean and the breakfast is good. The breakfast room is small so it gets pretty packed when hotel is full!! The beds are super firm and pillows are super fluffy. The room was well stocked with towels and toiletries and was a great feature to have a refrigerator and microwave! Parking is free and usually ok unless large trucks try to park in main lot than can get real crowded. Overall it's not my favorite hotel in San Diego but it works if you need one, just don't expect the ritz!!!

Leidy P, Manager on Duty at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to review your stay. We are glad you liked the breakfast and the beds as well as the fact we provide refrigerators and microwaves in every room. We hope to see you again! Sincerely, Bill Martin Guest Services

"Last Minute Value"

4
16/05/2016

booked this hotel for a family vacation through an e-comm marketplace. It was a tremendous value. Location is right off I-5 and close to SeaWorld, Mission Bay, La Jolla, Gaslamp District and more. Hotel is not much to look at from the outside and the room was in great need of a facelift - for what we paid and knowing we were just sleeping there is was worth the money and we could overlook the lack of "beauty" the property possessed. Breakfast every morning and they had a different hot item - not just pastry and fruit. Hotel staff was amazing kind and courteous-from desk staff, to breakfast area staff, housekeeping. We were traveling with young children and they locked the bathroom door in room so we could not get in. Maintenance was quickly able to resolve and again so kind. They do a very good business - lots of people staying while we were there. Cons - poor ventilation in the rooms so our wet towels and clothes did not dry at all. Pool had quite a bit of dirt/sand in the bottom. Pros - price, staff, breakfast variety and stocking, location, value, free internet, no parking fee, no resort fee. Would likely stay here again.

Leidy P, Manager on Duty at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to review your stay. We are happy you enjoyed our staff and that maintenance was able to respond to your needs promptly. We are also glad you enjoyed our complimentary breakfast. We do hope to see you again! Sincerely, Bill Martin Guest Services

"Perfect stay"

5
15/05/2016

I loved my stay here. The location was perfect and close to everything. The staff was great. The price was great. I would go out of my way to stay at this motel. I did not have any issue with ants like some of the other reviews.

Leidy P, Manager on Duty at BEST WESTERN Mission Bay, responded to this review
Thanking you for taking the time to let us know about your stay. We are so glad you were happy with the price and our friendly staff. We look forward to seeing you again. Sincerely, Bill Martin Manager on Duty

"Amazing staff and room and stay!"

5
06/05/2016

First impressions always. Traveling with my mother and husband we pulled in to check the rate and was very pleased. Bill M. at the desk is the example of work ethic, pleasantness and how to treat a customer; very impressive! Got to our room and the moment we opened the door we were happy. Very clean, smelled great, mega comfortable beds (which is so hard to find) and great amenities. Free breakfast, a heated pool and jacuzzi. This is one of the best stays we ever had. Wish I was staying longer. Thanks Bill M. for the restaurant recommendation, fantastic dinner.

Katie F, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good afternoon, Thank you so much for your kind words about our property. Bill is most definitely a great asset to our team. I am happy we were able to meet your needs. Please let me know if there is anything we can do for you!

"Nice property, good location but watch for construction"

4
30/04/2016

Very nicely maintained older property, updated and clean. Excellent pricing for the area, great breakfast room. The breakfast room staff were friendly, cheerful and efficient and kept the food well supplied and the room clean. Maria always had a good morning and a smile. Very nice pool and hot tub. Housekeeping staff were cheerful and efficient. Note:There is a sign on the ramp from Clairemont Drive to southbound I-5 indicating it would be closed for construction May 5 through November. This might cause some inconvenience when heading south. We drove the surface streets to get to I-5 south not using this exit and it just added a couple of minutes to the trip. Not a major problem, but add to your plans.

Leidy P, Manager on Duty at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to review your stay with us. We are glad you appreciated the cleanliness and maintenance of the property as well as our great breakfast and breakfast room staff. We hope to see you again in the near future. Sincerely, Bill Martin Manager on Duty

"Very nice stay"

4
29/04/2016

All staff was friendly. Room was very clean although it could have used a bit of maintenance - carpet was torn in front of the door and wallpaper in the bathroom was coming off in a few spots. There was a bit of a chemical odor in our room which we chose to overlook. Location is convenient to all San Diego attractions and Mission Bay is within walking distance. Buffet breakfast was far more than continental with changing hot entree choices daily. Room rate was great. Would definitely recommend if practicality is at the top of your list!

Leidy P, Manager On Duty at BEST WESTERN Mission Bay, responded to this review
Thank you for taking the time to give us your comments. We are working to bring the small items up to Best Western standards. We are pleased you had a very nice stay. We look forward to your return. If I can do anything to make your next stay enjoyable, please feel free to contact me directly. You can reach me at 619-275-5700. Sincerely, Bill Martin Manager on Duty

"Trip with Older son"

4
21/04/2016

Went to the Best Western site to book the room. Got an excellent rate through Trip Advisor. Recommend making the reservation ahead of time as the facility looked booked by the evening with rates in the $180's we paid, $87. Location was convenient. The ocean was just a few minutes away.

Leidy P, Manager on Duty at BEST WESTERN Mission Bay, responded to this review
We are glad you were happy with the rates you were able to obtain and with our convenient location. We hope to see you again in the future. Sincerely, Bill Martin Manager on Duty

"Very nice"

4
16/04/2016

We rolled in at 9:00pm exhausted from a long flight and time change. There was a line to check in and only one guy working. He really didn't take very long to get everyone checked in and he was super friendly to everyone. Even when the phone was ringing and people kept showing up he kept his cool and got us all on our way. The room wasn't anything special, your basic hotel room. The bed was very comfortable and the AC was quiet and worked well. The shower had good water pressure. Breakfast was free pastries, bagels, eggs, sausage and they had two waffle makers. I was pretty surprised by how much they had to offer. There was loads of parking and it's right off the 5 fwy but we couldn't hear any traffic. I was a little concerned about the area when I booked the room but it seemed pretty safe. There weren't any creepy people walking around there, it was mostly just families.

Kfranke89, Director of Sales at BEST WESTERN Mission Bay, responded to this review
Good morning Caroline, Thank you so much for your kind words about our property! We hope you enjoyed your time here in sunny San Diego and appreciate you taking the time to write a review to help us to better understand how we can improve upon future visits. We would love to have you back any time! Please let me know if there is anything I can do for you! Have a great day, Katie Franke Sales manager Best Western Mission Bay

"Great stay!!!"

4
12/04/2016

The location was great and everything was within a quick drive. Room was clean and bed was comfortable. Breakfast was hot and fresh. Every day they had a new hot item. All the staff we had contact with were friendly and accommodating. Would stay again.

"Good spot, good value for area"

5
12/04/2016

Thought this undistinguished motel had an excellent location for a nearby event was attending. Parking was good, service by all employees was excellent and I thought the motel reflected excellent if not financially tight management.

"Very Nice and Convenient"

4
10/04/2016

This was a very nice, clean and convenient place to stay. The breakfast was very good. We were with a large group and all of our services were great. We will stay again when in the area. The staff was very courteous and helpful. We were allowed to gather in the breakfast room at the end of the day.

"Best Western weekend stay"

2
05/04/2016

Although this hotel allows pets, and the added fee is very reasonable, the room I checked in to had an overwhelmingly bad pet odor. I was able to change rooms without an issue but the condition of the rooms and the property is not great. I would only stay here again if nothing else was available. Staff was friendly and helpful and the location was walking distance to a park on the bay. For the price I expect a hotel that is not so run down.

Leidy P, Guest Service Agent at BEST WESTERN Mission Bay, responded to this review
Dear Guest, I appreciate you taking time to review your stay. I am sorry you were disappointed with your first room. I am also happy your problem was resolved to your satisfaction. I appreciate your compliments to our friendly staff and location. We hope to see you again. If you have any questions you are more than welcome to contact me anytime at 619-275-5700. Sincerely, Bill Martin Guest Services Agent

"Extremely Good Location and Friendly Staff"

4
04/04/2016

This hotel is extremely family oriented. Lots of kids running all over the place. With that said, the staff is very friendly and accommodating. The rooms are clean. First room we looked at smelled musty. Asked for another room and it was fine. Everything in the room worked. Hotel is surrounded by busy streets. However, this is a fairly residential/business area and during the night the traffic did die down. The buffet breakfast was pretty decent. They tried to offer something different each morning. So, even tho there was one morning that there was nothing I would eat, the day before and after were fine. The breakfast room did get pretty crowded. However, it did not take long for people to eat and leave allowing more people to have a place to sit. The location is a huge benefit to this hotel. It was an easy 15 minute drive or less to all the major attractions in San Diego. The light switches are a bit strange. The switch in the bathroom has a motion sensor. If you need to use the bathroom during the night, there is no way to avoid the bright light coming on and possibly disturbing others in the room. We were offered an upgraded "Family Suite". These corner rooms offer quite a bit more space to make your stay much more comfortable. If booking as a family, I would highly recommend one of these rooms. All the staff were very helpful and very friendly. Overall, it was a good value.

Leidy P, Manager on Duty at BEST WESTERN Mission Bay, responded to this review
Dear Guest, Thank you for taking the time to review your stay at our hotel. We are glad your initial concern was fixed to your satisfaction. I am glad you liked your upgrade to a family suite. We hope to see you again soon and if there is anything I can do to ensure your next stay is enjoyable, please let me know. Sincerely, Bill Martin Manager on Duty

"Vacation"

5
30/03/2016

We usually stay at a Best Western Hotel, because from past experience, our stays have always been relaxing and close to places of interest to us. In the case of our most recent mini-vacation to celebrate my birthday, the BW Mission Bay, San Diego, CA was the most suitable and convenient. We were not disappointed by our accommodations or service and amenities.

"Best Western Mission Bay"

3
26/03/2016

Great location to beaches, old town, downtown, Sea World, La Jolla and Coronado. Easy access to freeways. Clean comfortable basic room. Breakfast buffet was well stocked. Plenty of free parking. Quality restaurants nearby.

Leidy P, Manager at BEST WESTERN Mission Bay, responded to this review
Thank you for taking time to review your stay at our hotel. We are glad you were happy with the breakfast, location and your stay. We look forward to seeing you again and if there is anything I can do to help you with reservations, special requests or just booking a reservation please feel free to contact me at 619-275-7500. Best regards, Bill Martin Manager on Duty

"Great hotel on a budget "

5
24/03/2016

We were pleasantly surprised with this hotel. The rooms are basic no-frills but clean with plenty of room. I had a nice pool and Jacuzzi area with a friendly staff. It was close to everything and had a much better breakfast than I had expected. Waffle station, donuts, toast, muffins, yogurt, breakfast burritos, potatoes,coffee, cereal and more. For $79 after-tax and night we were very happy. People saying it needs a new fitness center etc you're going to have to pay more for bells a whistles. If you're using the hotel to spend down time between going to see the sights and to sleep its perfect.

Leidy P, Manager at BEST WESTERN Mission Bay, responded to this review
Dear Guest, Thank you for taking the time to review your stay at our hotel. We are glad you were happy with our friendly staff and our complimentary breakfast. We look forward to seeing you again soon and if you need assistance with reservations or special requests, please feel free to contact me. Sincerely, Bill Martin Manager on Duty

"Convenient, pleasant, budget"

4
23/03/2016

The hotel is a short walk to the Mission Bay park/trail system, and is a perfect budget choice. Save your money for doing things and restaurants. The pool, exercise room and hot tub are small, but adequate. Breakfasts are a step up from the usual inclusive fare. The windows open part way, which brings in fresh air.

Leidy P, Manager at BEST WESTERN Mission Bay, responded to this review
Dear Guest, Thank you for taking the time to review your stay at our hotel. We are glad you liked the convenience, breakfast and amenities. We look forward to seeing you again in the future. If I can do anything to assist you with reservations or special requests, please feel free to contact me at 619-275-5700. Sincerely, Bill Martin Manager on Duty

"Perhaps some cleaning of the fitness center would be nice.."

3
21/03/2016

Stayed here with a buddy while in San Diego. It is convenient off the freeway, but there are not many retail amenities in the area. The fitness center itself could have used a good scrub down. The free breakfast was filling though we do without the weird breakfast burritos. They should really clamp down on their parking lot at night as there seemed to be people living in the car in the parking lot.. at one point, a lady was pantsless going through the trunk of her car, and I guess her partner walking towards to the car mumbled/yelled something to us that sounded like.. "YEAH.. THATS RIGHT" Please also fix your key readers or key issuer machines, I had to get my card recarded every day I was there.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, I appreciate you taking time to review your stay with us through Tripadvisor. On behalf of our entire staff, I would like to apologize for the behavior of other guest during your stay. I will be speaking with our Night Auditor and will ask him to do walk around's during the nights and make sure we do not have any activity as you mention. I have also inform our Housekeeping Supervisor regarding our Fitness Center and she has assign a housekeeper to have it clean daily. We are sorry if we were not able to deliver good customer service, rest assured that we will refresh our staff so we can prevent the same mistake again. If you ever return to San Diego, you're welcome to contact me directly at 619-275-5700 ext 393 or [email protected] for your reservation needs. Thank you, Leidy Prado Front Office Manager

"Great location, great hotel!"

5
21/03/2016

We had a great stay at Best Western Mission Bay. It is located right off the highway and in a great central location whether you plan to visit Mission Beach/Bay Area, downtown, or even Coronado or La Jolla. The front desk was very friendly and our room was super clean and comfortable!

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for sharing your trip experience here at the Best Western Mission Bay. I' am glad you were happy with our accommodations and staff. Thank you for your compliments to our location, just within walking distance to Mission Bay and five minutes away from Sea World. Should you return to San Diego area, please feel free to contact me directly for all your reservation needs. You can reach me at 619-275-5700 ext 393 or [email protected] Have a wonderful week! Leidy Prado Front Office Manager

"Very satisfied with quality for the price."

4
18/03/2016

Excellent offer of breakfast items. Different daily and quite complete with everything one might want to eat. The guest room has everything that is needed and plenty of accessible outlets. Very satisfied with the stay.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you so much for taking the time to review your stay with us here at the Best Western Mission Bay. I am happy to see that you were thrilled with your hotel stay and our breakfast. Here at the Best Western Mission Bay we strive to provide superior customer care and I'm glad we were able to provide that for you. When you return to San Diego area, please feel free to contact me directly for your reservation needs. You can reach me at 619-275-5700 ext 393 or [email protected] We look forward to your return, Leidy Prado Front Office Manager

"Convenient location - Hotel needs upgrades"

3
15/03/2016

This hotel was not what I expected. The staff was nice and friendly. Easy check-in and check-out. Asked me which floor I want. One night, I returned and a staff saw me on the other side of the parking lot. He beat me to the elevator by about 5 steps and I saw him press the button. When the elevator arrived, I got in, but he didn't. He simply said good night - which I then realized that he saw me from afar and went out of the way to make sure the elevator was ready for me to take me to my room. Loved that. The shape of the hotel though is not the greatest at all. As I walked to my room, I noticed the floor was uneven - as if the properly settled or an earthquake hit and didn't bother fixing the floor. The room itself is fine but on the outside, it gives the run-down, falling apart, look. The fitness room was fine. Breakfast buffet was good. More than your standard continental. The location was good - near freeway but noise level was minimal.

"Great Breakfast/Stay"

5
07/03/2016

There was a large variety of breakfast items and each item was always full no matter what time I came to eat. The A/C and internet worked well. The beds and pillows were comfortable. The staff and cleaning people were always smiling and friendly. It was quite and the repair guy came immediately. We had a great stay.

"Great location, nice hotel"

4
07/03/2016

Very friendly, helpful staff. This hotel is close to I-5, but you don't hear a lot of traffic noise. It is in a very convenient location and we really enjoyed their continental breakfast and clean eating area. A good value hotel and we'd stay here again when in San Diego. FYI - Costco is just up the road a few minutes if you need to fill up on gas.

"Convenient and fairly priced"

4
29/02/2016

The staff was very friendly and eager to please. The room was nothing special, nor anything to complain about. Considering its convenient location, it was a very fair price. The free breakfast was more than expected. We would not hesitate to stay here again.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking the time to review our hotel here at the Best Western Mission Bay. It's great to hear that your enjoyed our convenient central location and that we exceeded your expectations for breakfast! If we can help you make reservations for next time or help you with anything at all, please don't hesitate to contact us at 619.275.5700 anytime. Thank you again and we hope to see you soon! Sincerely, Madison Guest Services Agent

"Great experience each time!"

5
26/02/2016

This motel is a great value. It is clean, has an efficient and friendly staff, and a wonderful breakfast offering. This property is improved each time we visit.The beds are comfortable, there is in room internet access, and it is a convenient location to most shopping and tourist attractions in San Diego.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you so much for taking the time to review our hotel here at the Best Western Mission Bay. I'm glad to hear you had an excellent stay once again! Thank you for your compliments to our hardworking staff, our delicious breakfast, and our convenient central location. If there is ever anything we can assist you with, or to make reservations for next time, please don't hesitate to contact us anytime at 619.275.5700. Thanks again and we hope to see you soon! Sincerely, Madison Guest Services Agent

"Convenient, good price, just fine"

4
24/02/2016

There is nothing fancy about this hotel, but it worked fine for us. Front desk staff was friendly and efficient. Plenty of free parking. Breakfast was good, but nothing fancy. Internet worked well. Location is close for many San Diego destinations, but you have to drive everywhere.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay. Thank you for your compliments to our staff who work so hard to ensure your experience is a great one. If there is anything we can assist you with or if you'd like to make reservations for the next time you're in the San Diego area, please don't hesitate to contact us anytime at 619.275.5700. Sincerely, Madison Guest Services Agent

"Great quiet place in great location."

4
23/02/2016

They had a full hot breakfast every morning open as late as 10AM. The location was close to the freeway. Lots of parking. The staff was friendly. The location was close to Sea World and the San Diego Zoo. It took only 15 minutes or less to get to the Zoo. Close to Costco for gas, etc and right across the freeway from Pacific Beach. It was very quiet, no freeway noise or doors slamming.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you so much for taking the time to review your stay here at the Best Western Mission Bay. It is wonderful to know you had a nice stay and were happy with your time here. I will pass along your compliments to our central location and to our staff that works so hard every day to make sure that your stay with us is always a good experience. Thank you again and we hope you will come back and stay with us again soon! If I can provide with any assistance, please don't hesitate to contact us at 619-275-5700 Sincerely, Madison Guest Services Agent

"Great Hotel- perfectly located"

4
20/02/2016

The rooms were clean. The free breakfast was great and changed daily. The pool was heated and lovely. Great place to stay with kids and centrally located- 15 minutes to everything and easy hwy access. A great deal.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking the time to review our hotel! I'm very glad to hear you enjoyed our delicious breakfast as well as our central location and were able to explore some of the great things our area has to offer. If there is anything else we can help you with or if you'd like to make reservations for next time, please don't hesitate to call us anytime at 619.275.5700. Thank you again! Sincerely, Madison Guest Services Agent

"Great loacation and reasonable prices"

4
17/02/2016

This hotel is located next to I-5 and approximately 400 yards from Mission Bay. Everything is you need or want to visit is nearby. Rooms are large and clean and come with the standard complimentary breakfast.

"GOOD ONE!"

5
17/02/2016

very clean, and I'm a stickler about cleanliness! convenient from the highway, and close to everything. staff was helpful and polite. breakfast was good, lots of variety. pool was pretty, although we didn't use it. reasonable rates, and nothing to complain about. that's what I call a good one!

"Satisfied"

4
11/02/2016

Overall, I was very satisfied with my stay. It wasn't lavish by any means. But the room was simple, clean, (a bit "old" but that's ok with me). Breakfast was ample, and the staff, particularly the evening and morning front desk receptionists were very amiable and helpful. I would stay again.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, I appreciate you taking time to review your stay with us through TripAdvisor. It is wonderful to know you had a great stay and were happy with our breakfast, rooms and location. Although our property is a bit old we do our best to maintain our rooms and grounds. If I can be of further assistance in the future, feel free to contact me directly at 619-275-5700 ext 393 or [email protected] We look forward to your return, Leidy Prado Front Office Manager

"Our stay near Mission Bay"

4
09/02/2016

This is a very nice motel near the park at Mission Bay, and just up the street, there are restaurants and some shopping. It is not with a lot of other development, as far as shopping malls or tourist endeavors, but right near I-5 and easy access to points of interest from there. It is a clean, quiet motel with pretty much everything you need. It also has a nice breakfast. It doesn't look spectacular from outside (not bad, just not fab), but it is clean and more than adequate.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you so much for taking the time to review our hotel. I'm so glad to hear you had an excellent stay! We do our best to provide you with excellent service, and your feedback is greatly appreciated. If we can be of assistance in the future, please don't hesitate to contact us anytime at 619.275.5700. Thanks again and hopefully we will see you next time you're in the San Diego area! Sincerely, Madison Guest Services Agent

"Perfect location to Sea World"

4
09/02/2016

Great location to stay when visiting Sea World. The room was very clean and quiet. The bed was a bit hard for me. The staff was very attentive. The price was reasonable. Definitely would stay there again.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you so much for taking the time to review our hotel! I'm so glad you enjoyed your stay, even though the bed was a bit too firm for your liking. We do our best to provide you with excellent service and amenities, and your feedback is much appreciated. If we can be of assistance in the future, please don't hesitate to contact us anytime at 619.275.5700. Thanks again and hopefully we will see you next time you're in town! Sincerely, Madison Guest Services Agent

"Great value"

5
05/02/2016

My family and I stayed for the weekend at Mission Bay, The rooms were clean and the staff was great. Good value and location. I would recommend staying at this location as Sea World is close as is the ocean

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for completing the survey regarding your recent stay at our property. We are so glad you had a great experience here! We do our best to provide you with excellent service and amenities, and your feedback is much appreciated. If we can be of assistance in the future, please don't hesitate to contact us anytime at 619.275.5700. Thanks again and hopefully we will see you next time you're in town! Sincerely, Madison Guest Services Agent

"friendy helpful staff"

3
03/02/2016

decent place to stay. not near any restaurants or stores. Good breakfast. access to computer and coffee. nice gym area. Really helpful staff. We had a water leak and they let us move, but there was another small leak in the shower head. We didn't want to move again so we lived with it. inconvience to move at 8 pm at night, but the staff was helpful.

"Wonderful, wonderful experience"

5
02/02/2016

This is an absolutely wonderful place to stay! We loved it here! Great customer service, pool and Jacuzzi are a delight and clean, the breakfast here was above standard quality for continental. Stay here I assure you will enjoy it!!!!

"Close to airport and I 5"

4
30/01/2016

This hotel is just off I 5 and a great location for visiting San Diego. At first glance we weren't sure it was a perfect fit for us, surrounding area seemed a little less than desirable, building seemed old, but Jesse at front desk was very kind and helpful. The rooms actually were very nice, very clean (my most important item) and laid out very well. Breakfast was really good, great variety, and the lady who ran the breakfast was wonderful. Very helpful and kind (helping a lady with her small children)

"Nice hotel and great locaton!"

5
28/01/2016

This was a great place to stay with kids. The pool was nice. The breakfast was good and handy. The rooms weren't fancy but did the job. Rooms were clean and beds were comfy. This hotel is close to beaches, parks, restaurants and shopping as well as Sea World and the famous San Diego Zoo! I would stay here again next time our family does this trip.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Evening, Thank you so much for completing the survey regarding your recent stay at our hotel. Your business is very important to us and we really appreciate the great compliments to our property! I'm glad you enjoyed the close proximity to so many of the wonderful attractions San Diego has to offer. We certainly look forward to seeing you the next time you and your family are in town! If there is anything else we can do for you or to make reservation for next time, don't hesitate to call us anytime at 619.275.5700. Sincerely, Madison Guest Services Agent

"Good Value"

4
25/01/2016

We stayed at the Best Western Mission Bay for vacation. Breakfast was great, rooms were clean, the noise level outside was a little loud and the door didn't muffle the noise well. Overall a good value motel.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Evening, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us anytime at 619.275.5700. Sincerely, Madison Guest Services Agent

"Convenient, budget hotel"

3
19/01/2016

This hotel had easy access to I-5, so was convenient for all of the San Diego attractions that we were doing on our vacation. We stayed for 2 nights and went away from San Diego for a couple of days and then came back for 4 more nights. We had 2 different rooms. The king sized bed in the first room was too firm. When we came back for the 2nd stay a king bed was not available for all 4 nights so we got 2 queens, which were a bit more comfortable but still too firm. We had a leak of the refrigerator that soaked the floor and had to be dried during the day while we were out and the refrigerator froze our drinks instead of keeping them cold. Some of the days that we were there were chilly and we used the heater and when we would come back in the evening the staff would have turned the air conditioning way up making the room really chilly for awhile. The rooms could use some refurbishing. We continued to stay there however because of the price. It was cheaper than the other Best Western's in the area and we try to stay at Best Western hotels due to their loyalty program. For their free breakfast, they had a pretty decent variety. Some of their donuts weren't always that fresh though.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Evening, Thank you for completing the survey regarding your recent stay at our property. We value your feedback so we can continue to provide excellent service and improve where we need to. I'm so glad you enjoyed our close proximity to many of San Diego's great attractions, but I'm sorry to hear you had a less than satisfactory experience in your room. I will let our housekeeping supervisor know about the issue with the air conditioner to ensure that we don't have problems in the future with the temperature in the rooms. If we can be of assistance in the future, please don't hesitate to contact us at 619.275.5700. Sincerely, Madison Guest Services Agent

"Needs an upgrade"

3
19/01/2016

We choose Best Western when travelling for many reasons. This hotel was a reasonable price for the are, but it is in need of an upgrade. I noticed frayed carpet, sagging wallpaper, loud appliances, squeaky doors, and some grittiness of the bathtub. All of this would be fixed with a hotel upgrade. It's probably time.

Leidy P, Guest Services Agent at BEST WESTERN Mission Bay, responded to this review
Good Evening, Thank you for taking the time to complete the survey regarding your recent stay at our property so we can continue to improve and provide excellent service. I apologize on behalf of the entire staff that your stay did not exceed your expectations. If you've got a moment to give us a call or send me an email to let us know which room number you were in, we can make sure the room is put out of order and the issues are passed on to our maintenance department to be fixed immediately. Hopefully we can improve upon those issues right away so that if you decide to come back to the San Diego area you can stay with us again and feel more comfortable in your room. If we can be of assistance in the future, please don't hesitate to contact us at 619.275.5700 or [email protected] Sincerely, Madison Guest Services Agent

"very good"

5
17/01/2016

The breakfast is very good! the hotel is clean and safe! Good location near to the highway! The staff is nice! But the internet should be improved. overall, San Diego is very beautiful. This hotel is really a good choice!

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking the time to review our hotel! We are so glad you enjoyed your stay here. Thank you for your feedback about the Internet- we will look into ways of making sure that guest's don't have any issues with connecting in the future. We hope to see you again the next time you're in the San Diego area! Thank you again! Sincerely, Madison Guest Relations

"Excellent cost-benefit"

4
15/01/2016

The hotel is well located, 10 minutes drive from Downtown, Balboa Park and Zoo. Comfortable rooms and llimpos daily, a good breakfast with several options. The internet is not good and needs to be improved

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking the time to review our hotel! We are so glad you enjoyed your stay here. Thank you for your compliments to the property and the breakfast, and thank you for your feedback about the Internet- we will look into ways of making sure that guest's don't have any issues with connecting in the future. We hope to see you again the next time you're in the San Diego area! Thank you again! Sincerely, Madison Guest Relations

"San Diego"

3
13/01/2016

It is a well located basic hotel with good service and free parking. Breakfast is good, the room and bathroom were clean. The bed is confortable. I stayed there for two nights. I would stay there again and recommend it.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-275-5700. Sincerely, Leidy Prado Front Office Manager

"Wonderful stay"

5
11/01/2016

We really enjoyed our stay at the Best Western Mission Bay. The room was very clean and the staff was friendly and attentive. It was also convenient to get to from the freeway. The continental breakfast was great. There was a good variety of food. I would definitely recommend this place to my family and friends.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking time to review your stay with us here through TripAdvisor. I'm happy to know you had a wonderful stay and were happy with our rooms and locations. We hope you come back and stay with us again soon! Sincerely, Leidy Prado Front Office Manager

"Can't beat that!"

5
10/01/2016

Very professional staff who neither try too hard to build rapport, nor come off as too aloof. They get right down to business and make your comfort their first endeavor. I called ahead of time and made sure my reservation was still confirmed. When i got there, they immediately know who I was and had me checked in right away. The room was clean, without a hair out of place. All the appliances worked perfectly, and the room was definitely spacious enough, with a cushy bed and NON SMOKING (Thank you!). Breakfast was delicious, and they made sure to keep all the good stuff stocked throughout the ENTIRE breakfast. Thank you, Best Western, we shall meet again!

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you for taking time to review your stay with us. I sincerely appreciate all your wonderful compliments to our property and staff. Here at the Best Western Mission Bay, we strive everyday to provide superior customer care and intend to do that through our excellent team members. Once again, thank you for your review. We hope you come back and stay with us again soon! If I can provide with any assistance, please don't hesitate to contact me directly at 619-275-5700 ext 393 or [email protected] Leidy Prado Front Office Manager

"Dirty rooms and unprofessional staff"

2
09/01/2016

The room was dirty! There even was a piece of clothing of the previous guest lest in the room (see the picture)!!! The staff were not professional! Do not book this hotel! I had booked it for three nights, but, escaped after the first night!

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm so sorry for the inconvenience you experience during your stay with us. When you have a moment, can you let us know which room number you stayed in so that we can retrain the person who serviced your room. In addition we will be implementing additional training with our Housekeeping staff to ensure all rooms are being service in a professional manner. We would be more than happy to offer you a discounted rate in the future so we can have another opportunity to show you an excellent experience. I am confident that if given another chance we will be able to show you a wonderful hotel. Please feel free to contact me directly for your reservation needs. You can reach me at 619-275-5700 ext 393 or [email protected] Thank you again for your review. Sincerely, Leidy Prado Front Office Manager

"Excellent Hotel except for no hot water in room and crunched parking space"

4
04/01/2016

Very nice location, comfortable and affordable hotel with nice breakfast buffet, highly accommodating staff and nice beds. Hotel has elevators and vending machines and free wifi and free parking. cons: 1. Water not hot in shower 2. Parking space is crunched.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, We would like to thank you for staying with us and for posting a review for our hotel. I'm sincerely sorry for the water issue you mention. As a valued guest, your comments are very much appreciated and we take it in a constructive way so we can do better. I appreciate your wonderful comments to our location, breakfast and our staff. If you ever return to San Diego, you're welcome to contact me directly at 619-275-5700 ext 393 or [email protected] for your reservation needs. Sincerely, Leidy Prado Front Office Manager

"Good Basic Hotel with Nice Staff and Clean Rooms"

5
01/01/2016

My favorite motel in San Diego. The location is excellent, as is the staff. They offer a free breakfast every morning, 24 hour free coffee and tea and even a morning paper you can pick up in the lobby. The room is basic, but clean and comfortable with everything I need, including a small refridgerator!

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you so much for taking the time to share your experience here at the Best Western Mission Bay. I am thrilled to see that you had an exceptional stay! Thank you for your compliments to our excellent staff. We do our best to make sure you experience great service in every way. I'm very glad you appreciated the handy amenities. We hope to see you again soon. Thank you again! Sincerely, Madison Guest Relations

"stay here every time"

5
30/12/2015

I stayed here every time that I visited San Diego. It is close to everywhere and the breakfast is great. The staff at the front desk is very friendly and helpful. I asked for a room away from ice maker and elevator, and Bill helped to to get the room that I prefer. The housekeeping is good too.

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you so much for taking the time to share your experience here at the Best Western Mission Bay. I am thrilled to see that you had an exceptional stay once again! I'm glad you appreciated our convenient location and great breakfast! Thank you for your compliments to our staff. We do our best to make sure you get excellent service at all times. We hope to see you again soon! Thank you again. Sincerely, Madison Guest Relations

"Good hotel"

4
29/12/2015

Try keeping away from the first floor as you may find some insects crawling around. But overall, it was a nice room. Easy access to the bay and the highway, you have to go out to get to the dining room but the weather was fine.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for completing the survey regarding your recent stay with us at the Best Western Mission Bay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-275-5700. Thank you again for taking the time to complete the survey. Leidy Prado Front Office Manager

"RMISHRA"

5
26/12/2015

It was a pleasant stay . We opted for 2 queen bedroom and it was perfect for family of 4. Room size is quite good . Every thing I like about this hotel . Break fast had variety and we loved it. Rooms are neat and clean and very well managed. It's very accessible form major attractions in San Diego, specially Sea World and Zoo. A lot of parking space is there. Over all we loved our 5 days stay.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, I appreciate you taking time to express your thoughts on your recent stay at the Best Western Mission Bay. I am delighted that you and your family enjoyed your stay with us. Thank you so much for your compliments to our hotel. I will pass along your compliments to our staff that works so hard every day to make sure that your stay with us is always a good experience. If you ever return to San Diego, you're welcome to contact me directly at 619-275-5700 ext 393 or [email protected] for your reservation needs. Sincerely, Leidy Prado Front Office Manager

"Close to Sea World, Nice People, Great Breakfast, Nice Room!"

4
22/12/2015

My subject line about sums it up. We stayed this past Sunday night arriving around 9:00p at night. We were quickly checked in and retired to our room. It was a nice room with two queen beds on the second floor, room 221. While we didn't use it, there was a refrigerator, microwave and coffee maker in the room. The TV had the clearest HD signal I've seen at a hotel in a long time. Didn't watch it much but our daughter loved Disney Channel while we were getting ready in the morning. Enjoyed the free WiFi too. The parking lot was full so I was expecting lots of noise and such but surprisingly we had a peaceful rest. We heard a little bit of noise in the morning but I was expecting that and it was no means that bothersome. A big thumbs up for the breakfast. It was a busy area but the helpers kept the food coming out. We enjoyed waffles that you make yourself along with breakfast burritos, potatoes, yogurt, fruit, juice coffee and our daughter's favorite thing, bagels. I wasn't expecting it to be as nice. Lastly, something small but much appreciated, they had two new four wheel luggage carts...just like the ones at the fancy hotels that folks can use to transport their luggage and extras to their room. This was great with all the stuff we had...saved at least two trips. We'll definitely stay again if in the area. Thumbs up!

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you so much for taking time to review your stay with us here through TripAdvisor. I am delighted that you and your family enjoyed your stay with us. I will pass along your compliments to our staff that works so hard every day to make sure that your stay with us is always a good experience. Thank you again for taking the time to complete the survey. We hope you will come back and stay with us again soon! If I can provide with any assistance, please don't hesitate to contact me directly at 619-275-5700 ext 393 or [email protected] Sincerely, Leidy Prado Front Office Manager

"It's all about location. "

3
17/12/2015

Nice motel with Spanish decor. What I like the best was the people that worked there. Always friendly and helpful. What I liked the least was the bathroom. Small. Need updates. All in all, I would stay there again. Great location.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, I appreciate you taking the time to write a review about your recent stay here at the Best Western Mission Bay. It is wonderful to see that you had an enjoyable experience. Thank you so much for your compliments to our staff. Here at the Best Western, we strive to deliver superior customer care and I'm glad our team members were able to do that for you. If you need anything in the future, please do not hesitate to contact me for your reservation needs. You can reach me at 619-275-5700 ext 393 or [email protected] Thank you again for your review, Leidy Prado Front Office Manager

"Excellent service, very professional"

5
16/12/2015

I visited San Diego with my family. I chose this hotel after reading good online review and as it was very close to Sea World and San Diego Zoo. I have to say this hotel was awesome with the amount of money you pay. Room was clean, good wifi connection. Complementary breakfast was appreciable. The manager always visited during breakfast to talk with his customers. Although the building was a bit old, the staffs clean up regularly. All along it was great!

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you so much for taking the time to share your experience here at the Best Western Mission Bay. I am thrilled to see that you had an exceptional stay! It is wonderful that you enjoyed the room, breakfast and value for the price. When you return to the area, you're welcome to contact me directly for your reservation needs. You can reach me at 619-275-5700 ext 393 or [email protected] We look forward to your return, Sincerely, Leidy Prado Front Office Manager

"Good Location and Economy"

4
09/12/2015

The strong points of this motel are location, economy, and service. The rooms themselves are average in size and appointments. The entrance is from the parking lot for the first floor and from a balcony walkway for the second floor. An elevator is available to second floor walkway. Our room was very clean and all the appliances performed properly as did the wifi. The complimentary breakfast was above average with some hot items. A conscientious attendant was present. The front desk staff was friendly and helpful. The facility is located relatively near several tourist attractions, the international airport, and downtown San Diego. The room rate is very competitive for a location so close to the downtown and tourist attractions of a major city. While the rooms, themselves, could be considered average, the added benefits listed above makes this motel above average; hence, a rating of very good. As an added note, one cannot turn onto Clairemont Drive from Morena Boulevard, so it is best to follow the directions on the motel's website or consult a map for alternative approaches.

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you so much for taking the time to review your stay with us here at the Best Western Mission Bay. I am happy to see that you were thrilled with the room cleanliness and staff. Thank you for your compliments to our location, just within walking distance to Mission Bay and five minutes away from Sea World and many more attractions. When you return to San Diego area, please feel free to contact me directly for your reservation needs. You can reach me at 619-275-5700 ext 393 or [email protected] Thank you again for your review, Leidy Prado Front Office Manager

"Everything for a good Stay"

5
24/11/2015

All people treat me well, from front desk, House Keeping maids, and people that serve breakfast. Delicious Breakfast, they have burritos, waffles, cereal, donuts, bagles, juice, coffee, chocolate, oatmeal, yougurt

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you for taking the time to review your stay with us at the Best Western Mission Bay! We are so glad your enjoyed your stay and thank you for your wonderful compliments. Hopefully we will see you again if you ever return to the San Diego area! Sincerely, Madison Guest Relations Manager 619.275.5700

"Great location...close to bay!!!"

5
20/11/2015

Clean room, comfortable bed, friendly staff!! Would stay here again!! Close to the bay and other points of interest! Not far from San Diego airport. Also served good breakfast. Close to trendy bars and restaurants!!

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for taking the time to review your stay with us at the Best Western Mission Bay! We are so glad your enjoyed your stay at our convenient location, and thank you for your wonderful compliments to the hotel. Hopefully we will see you again next time you return to the San Diego area! Sincerely, Madison Guest Relations Manager 619.275.5700

"Noise and Earthy People"

2
16/11/2015

I like Best Western when I travel for business, clean comfortable, convenient...you pretty much know what you get. This place was a disappointment: the window to the outside corridor did not lock (Room 314), Saturday night noise from drunken guests woke me up, and while I enjoyed the breakfast, the other guests were just too much. I realize the price point attracts a lower caliber of guest, but this was worse than I expected. Family visiting Marine recruits, but no social skills or manners (serving themselves food from the warming tray with their hands instead of the provided utensils: gross!

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize the window did not lock, I have pass your comments to our Maintenance Team and have asked him to inspect and repair the issue immediately. I'm sincerely sorry for the behavior from other guest during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Leidy Prado Front Office Manager

"Car is a must"

4
14/11/2015

Nice rooms and great breakfast. In the middle of nowhere though with a pretty complicated and unreliable bus system so a car is a must. Nice pool and hot tub to chill out in. Lot of hotels in this area though so shop around

Leidy P, Front Office Manager at BEST WESTERN Mission Bay, responded to this review
Good Afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Leidy Prado Front Office Manager

"Great location"

4
13/11/2015

My husband and I had a few days to get away. We searched for and chose this motel for the location and the fact they served a breakfast. We certainly were pleased with the location, the breakfast, the cleanliness of the rooms. We would definitively recommend this motel.

"Moldy Dump"

1
11/11/2015

Moldy, dirty dump. Don't use coffee machine, it has crud inside. Had to buy Clorox spray at store and hose down room before sleeping. Lots of stains and overall nasty place. Staff was polite but what can they do ... this thing needs a bulldozer. $90 for a night at this dump, are you kidding me?

"Great location if you have a car"

4
09/11/2015

Stayed here for 6 nights. The location is terrific if you have a car and dont mind a 10 to 30 minute drive to the action. We drove downtown, old town, SeaWorld, ocean beach and pacfic beach in 10-15 min. Coronado and oceanside are about 25 -30 min away. La Jolla in 15. This is an older property in good condition. Clean. And well maintained but not fancy. Very good breakfast each day until 10 and a small pool to keep kids amused. Not a bad area at all - just not very much about. We walked to the path around mission bay in 10 minutes. No restaurants or shopping is in the immediate area. Parking is free and plentiful. Super easy access both ways on the I5 highway. This hotel is 15 min to the airport. So, if you after a romantic getaway there are certainly much better choices. But if you and your family are using this hotel as your base to explore this most excellent area - and have a car- this is a fine choice at a very reasonable price.

"A good basic hotel."

4
07/11/2015

I have stayed at this hotel a couple of other times in the past 6 years. They have remodeled the rooms and upgraded their breakfast since the last time I stayed. Very nice. This hotel is very convenient for my visits to San Diego. Great access to freeways.

"If you like noise---this IS the place for you!"

2
02/11/2015

The hotel and staff are very nice. However, the hotel because of it's proximity to Sea World is always fully-booked and crowded. If you do not mind barking dogs, screaming kids, and terrible traffic noise---this is the ideal place for you. If you are a business person wanting a quiet, peaceful place to relax and get your work done----this is NOT for you!

"AWESOME"

5
01/11/2015

If you are looking for a great place to stay in San Diego this is the one. This hotel is clean-great Breakfast-clean rooms. Great price good location and and never any bums hanging around. :) You will be pleased

"Great Weekend Stay..."

4
27/10/2015

Wonderful wknd. in Mission Bay, San Diego, before embarking on a cruise line. The breakfasts were always delicious. Not too fancy, but readily available or make your own waffles! The staff were helpful and the rooms very clean, with comfortable beds. It might need an upgrade with a touch of paint, etc. but comfort and cleanliness is more important and at a very reasonable price!!!

"Nice place to stay near Seaworld"

4
27/10/2015

I enjoyed my stay here. It is right at Mission Bay near Seaworld. Easy access to Interstate 5 with plenty of parking. Don't worry about coming late, you will have a spot. The swimming pool is nice. The rooms are nice but seem a little old. I liked the room and the bed wasn't bad. I wasn't impressed with the breakfast. Not brewed coffee, weird eggs and turkey sausage. I did have a bagel till I went out for breakfast.

"Close by many San Diego attractions"

4
21/10/2015

This is a very nice 3 story motel. The front desk people are friendly and helpful, I wanted to see the Midway museum and they took out a map and highlighted the best route. In the morning when I asked this young lady at the front desk where was the closest drug store because I had forgotten my razor she reached under the desk and gave me one. True it was not a gillette or a wilkinson sword blade but it worked for my 7 day trip. The room was spacious and the beds comfortable. The room was clean as was the bathroom. Breakfast was your normal eggs (flat patty folded over some cheese different), bacon, potatoes, dry cereal, juice and coffee etc. I would make it appoint on my next visit to San Diego to stay here but I would request a room on the top floor, the people above us tended to walk a bit heavy at times, nothing the motel could do about it but something to think about. As far as views go, the only view was the parking lot and the pool.

"When a Best Western is Not at its Best"

2
16/10/2015

Too much $$$ for value received. Water pressure is terrible. Desk chair needs to be replaced. Breakfast area too small for more than 20 people at a time. King size bed with pillows sized for a cot. Not up to traditional Best Western standards.

"I expected more from the reviews that I read"

3
13/10/2015

I knew the hotel was older but had read that it was quiet, clean, and comfortable.... and that the staff service was good. The staff service was definitely good--the best part of our stay, actually. When our blowdryer didn't work, they brought a new one up and had it installed in less than 10 minutes. We had a few other needs that they quickly responded to. However, our room wasn't as clean as I expected... with scattered ants throughout all weekend... and a few other small bugs. And the parking lot and walkways smelled so strongly of cigarette smoke that my husband dubbed that area "the ashtray," and we would hold our breath as we hurried to and from our third floor room. I would recommend designated smoking areas... although i do feel badly for those who really love to or feel they need to smoke. It's just hard when one person's preferred activities/habits happen to impinge on another's preferences, too. I don't know what the ideal answer is. Anyway, the hotel was more dated and shabbier and not quite as clean as we had hoped. The location was good and service was commendable, though.

"Excellent revoew"

4
12/10/2015

The quality of the service was excellent, the location was ideal for the event that we were all invoved in , and the surrounding area was excellent. The beaches were easy access from the hotel. I recommend this hotel

"Exceeded Initial Expectations"

3
11/10/2015

The price was excellent. The hotel was busy. The ambiance was definitely lacking, the facility being surrounded by a major infrastructure project and a few major roads. The room was in very good shape.The breakfast was excellent. It wasn't eggs Benedict and Crepes Suzette exactly, but for this type of all-inclusive, all-you-can-eat affair, it was pretty good. The staff seemed to try pretty hard to please the customer. It's not the kind of hotel that would please those looking for up-market, fancy accomodations, but for budget-conscious families and other travellers, it does do the job

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you for taking the time to complete the survey regarding your stay with us at the Best Western Mission Bay. Your business is very important to us and we value your feedback. Thank you so much for your compliments to our staff. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us next time you are in the area! Sincerely, Madison Guest Relations Manager

"Critique"

4
10/10/2015

A very clean hotel located by Mission Bay. However, the rooms are small and the storage space is very limited. The staff thought is very good and they were very helpful with our questions. The location by Mission Bay made our stay very convenient.

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Hello, Thank you for completing the survey regarding your stay at our property. Your business is very important to us and we value your feedback. Thank you so much for your compliments to our staff. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Sincerely, Madison Guest Relations Manager 619.275.5700

"Great experience, Best Brerakfast! No Disappointments at all"

5
10/10/2015

Stayed in San Francisco 3 days, 4 days in L.A. and 8 days in the San Diego area. This motel was great, no disappointments whatsoever. Well worth the money and a good price.Stayed here 3 nights. Best motel of our 15 days in California and we stayed at a Best Western Plus in Chula Vista and it did not have a fantastic breakfast like motel. 5 stars

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you for taking the time to review your stay with us at the Best Western Mission Bay! We are so glad your enjoyed your stay and thank you for your wonderful compliments. Hopefully we will see you again if you ever return to the San Diego area! Sincerely, Madison Guest Relations Manager 619.275.5700

"Super clean"

4
07/10/2015

Came here to attend the Dragonboat festival at Mission Bay park. Nice ordinary hotel but super clean, I'm sure you could eat off the bathroom floor. Kudos to the cleaning staff. Pool deck, pool and breakfast rooms are kept very clean. Breakfast varied from ok to great but nice to have it included. french toast was great, burritos not so much. Walking distance to an Irish restaurant and a sports bar. Uphill 20 minute walk to a strip mall with a landramat, grocery store etc. Liquor store is around the corner. Free wifi is great. 30 minute walk to Mission Bay Park. I would recommend this hotel.

Leidy P, Guest Relations Manager at BEST WESTERN Mission Bay, responded to this review
Good Morning, Thank you for taking the time to let us know you enjoyed your stay with us here at the Best Western Mission Bay! We are so grateful for your compliments, and I will pass them along to our staff members, especially housekeeping who helped in providing you with a nice clean room. Hopefully we will see you this time next year for the Dragon Boat Festival! Thank you again and we'll see you next time. Sincerely, Madison Guest Relations Manager 619.275.5700

"Convenient and practical"

4
05/10/2015

We needed a place to spend a night in the San Diego area and this is where we chose. We had spent the day at Sea World and it was only about 5 minutes from there. The staff was friendly and courteous and helped us find a good family restaurant to eat that worked out well for us. Our grand kids enjoyed the pool and the adults the hot tub. Many of the others in the motel were there for a big event being held on Mission Bay so they all got up early and hit the breakfast room at the same time which created a bit of a backup, but they were pretty efficient in keeping things stocked. The breakfast was good with all the typical choices. We would stay there again.

"In Need of Upgrading"

2
03/10/2015

After staying at a Best Western in National City coming here to Best Western Mission Bay was a real let down. It is said, first impressions count. My first impression was disappointment. The building is motel style with all rooms and windows facing inwards to a concrete parking lot. I believe we saw 1 palm tree. Entering our room (165) there was a musty odor; we left our door open to air out. No central air conditioning and the in room AC was very noisy. The room furniture is definitely dated. Dark blue carpets cover up dirt. The bed was comfortable but the pillows were very lumpy. Blankets are not the way to go anymore and most hotels are going to duvets. The pictures of the lobby and rooms when searching on line are definitely compromised. They make the rooms and lobby look bigger than in reality. We were very disappointed that our Best Western Rewards Card could not be used. We were told that is because we booked at Hotels.com.The breakfast was substantial and the young lady at the front desk as well as the staff in the breakfast room were very polite and hospitable.

"Good, basic, clean accommodations"

4
01/10/2015

Arrived a couple hours before check-in, but had no problems getting a room early and no problem using a $100 gift certificate that I had. We had Room 214 upstairs. Room was clean and up-to-date. "Garden View" may be overstating it, but there were some trees and plants below our room, and a view of the pool. The immediate area is nothing scenic, but you can take a walk to enjoy the bay. In the evening we took a long walk uphill to Coastal Crave restaurant, which was good, and the shopping center also has a grocery store, pizza place, bbq restaurant etc. Did so much walking, we never did try out the small fitness center, but it's there if you need it. Spent two nights at this location. Room was maybe a little smaller than other Best Westerns, but still fine for a couple. Free wi-fi, free breakfast with a good variety of hot and cold items. The hotel was sold out, and even with a bunch of young volleyball teams there, we had a quiet, undisturbed stay. Refrigerator, microwave, in-room coffee maker, and plumbing all in good working order. We would stay there again.

"If you like the smell of mold/mildew- this is the hotel for you!"

1
22/09/2015

Had to stay 2 nights while my home was being treated for termites. This hotel is not worth the nightly rate. Abandoned building next door and a construction yard on other side. Rooms smelled of mildew/mold and my clothes still smelled when I returned home- NASTY! Dog friendly yet no area for dogs to go to bathroom. Had to walk behind the building which in a dark area at night. If BW can address the horrid mold/mildew smell and the nasty abandoned buildings buildings/construction yard, it MIGHT be worth the nightly rate. On a positive note- the bed was very comfortable and the room was clean.