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Best Western Villa Sofia Apart Hotel, San Carlos de Bariloche

4.0/5  - basé sur 418 notations.
Av. De los Pioneros 100, R8400FDG, San Carlos De Bariloche, Argentina - See map

The Best Western Villa Sofia Apart Hotel invites you to live a unique experience. Our exclusive cabins really close to the town center will delight you with the four season marvels. City and nature blend in our offer, which includes two hectares of beautiful local vegetation and high class services, turning Best Western Villa Sofia Apart Hotel into the ideal complement to live the most emblematic site of Patagonia, Bariloche. Our cabins are located on Pioneros Avenue 100, just eight blocks from the Civic Center and 900 meters from Nahuel Huapi Lake. You will find our 26 cozy cabins which were designed for you to relax and contemplate an astonishing ancient forest. We offer studios for two people, duplex for four, and one and two bedrooms with living-room for up to six people. All our cabins are fully equipped to make your stay comfortable and unforgettable. Hotel has three rooms located on a third floor, to which there is no elevator access. Luggage assistance is offered 24-hours. All the foreigner guests who pay by credit card, foreign debit card or by bank transfer are exempt of paying VAT 21% (IVA) on accommodation and breakfast. In order to apply to this benefit, they must present foreign passport or foreign ID and the document issued by the national migration authorities, if applicable.

Best Western

Villa Sofia Apart Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Health club
    Health club
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Guest reviews

In partnership with tripadvisor fr
based on 420 guest reviews
NOTE ISSUED
Excellent
145
Very Good
168
Average
63
Poor
28
Terrible
16
REFER TO NOTICE
Business Business
4
Couples Couples
160
Family Family
172
Friends getaway Friends getaway
37
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Hotel or more like a Worst Western Hotel"

2
25/01/2018

I just came back from a long trip to Brazil and Argentina, and had a very good experience with all the hotels I stayed except our 5 nights stay at The Best Western Hotel in Bariloche. All personnel staffing reception except two were uncourteous, inept and unwilling to serve or even smile. Couple of them, I felt, were even rude and didn't know how to talk to customers properly. We booked all our excursions on our own except one to Cerro Tranador. We used the hotel front desk to book one excursion to Cerro Tranador, and they booked us on a excursion with a Spanish speaking guide! We realized when our guide indicated to us that she didn't speak English! Accounting wasn't one of their forte as our room charges were messed up, and we had difficult time in explaining and getting it corrected after talking to 3-4 different people. Obviously, my inability to speak or understand Spanish made it even more difficult than it should have been. Nonetheless, the invoice should have been correct to begin with. The maid service was highly unsatisfactory as there were hairs in the shower stall, and it wouldn't drain properly leading to ankles deep water in the shower stall.

villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Dear guest, Thank you very much for writing a comment. We are very sorry that your stay with us has not been to your liking. Indeed, at the time of check in there was a confusion with your reservation that was solved personally by our head of reception. Unfortunately we have no record of having mentioned a problem with the cleaning of your cabin during your stay or at the time of check out. If we had known, we would have found a quick solution to the problem. We hope you give us the opportunity to improve your opinion about our service. Best regards,

"Relaxing Country cabin feel"

4
02/02/2017

As it says in my title it felt like a country cabin even though it was in an apartment style building. Once you enter the room it has a nice stone floor and an open space with both a kitchenette and a living room. Around a small wall you find the bedroom and the washroom.very basic cabin but very warm and inviting. As for the staff all were more then helpful and very friendly. The breakfast we had was included(a good value) was a nice assortment of pastries and some cheeses and meats as well as a hot choice. The first morning we had our breakfast at our complex even though they open only at 8:00 am the nice staff member allowed us in @ 7:30 to start with our coffee as we had an early morning tour booked. This was very sweet of her. The second morning they had an issue with the electrical power in our breakfast room so they invited us to go over to the hotel and spa and eat there. Many reviewers on here complained about this as if it were the end of the world .... I do not understand it is a short simple walk! Same breakfast as the first morning, but they open up at 7:30. We did use the swimming pool after our tour on the first day. My only complaint is it was in direct sun with no shade on the pool deck, as well very little shade to be found anywhere near the pool. Maybe a few large umbrellas along with a few more chaise lounges for the guest would be nice. As for the location of this hotel, there were many disparaging comments as to its distance to the city center. It is a approximately a 10 to 15 minute walk downhill which gives you a chance to explore other parts of this sweet town. If you prefer not to walk there is a bus stop outside the complex, as well you can always take a taxi. Over all good value for the price.

villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Dear Michael, Thank you so much for your comments! We are very proud to know that you recived an excelent treatment from our staff and that you enjoyed the amenities. Thank you for the comments of the distance and the way to the cabins. We hope to recive you again in Bariloche very soon. Kind regards.

"Ok for a night or two, a bit out of the town center"

3
15/01/2017

I am a huge BW fan and often stay at their hotels, as they usdually have a good standard. During my South America trip this was the only BW hotel I stayed at. When I booked I could only choose from the apartment complex and not the hotel, unfortunately. I believe that my review would turn out differently if I had had a room at the hotel (the other place is a block away). One can use all the amenities though. The room was really big, but the stone floor gave it a rather cold feel. And it was quite dark, set amongst lots of trees did not let a lot of light in. I actually had another night booked there upon my return to Bariloche, but cancelled it, as I wanted tob e closer to downtown. One needs a car to get into town. There is hoewever a small restaurant at the main bulding. The food was OK.

villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Dear guest Thank you so much for your comments. Is very important to us to know your opinions. Villa Sofia Resort & Spa has two properties, the principal with the hotel and the aparts and the annexed cabins called Best Western. When you reserved through Best Western you can only choose this cabins. The resort is located at 7 blocks from the center of Bariloche, you can get there walking because the path is way down and come back in a taxi. Kind regards,

"Very disappointing hotel"

2
28/11/2016

We booked the Best Western PLUS Hotel, in Sofia, through Booking.com. rated to be a 4 star hotel. It was a great disappointment when we got there. It was an old hotel, very basically decorated and the room didn't look anything like shown in the photos. The worse picture was the carpet...absolutely filthy, with huge stains all over the carpet and with an unpleasant strong smell. The TV didn't work and the guy, after calling him 3 times, he came over the room but didn't sort the problem out; only in the following day we found out the remote control didn't have batteries .We couldn't stay in such a place.!! We had already paid for 5 days of our stay in Sofia and according to the rules, we couldn't cancel . The following morning we had a talk with the manager , I showed him the pics I had taken from the filthy carpet and to summarize the report, he agreed to cancel, the remaind of our booking, apologized for the state of the room. We moved to a beautiful Radisson Blue Hotel in the best part of the city, with a nice view.

villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Estimada Creemos que ha cometido un error al dejar su comentario ya que no la tenemos registrada como huésped en Best Western Villa Sofia. Le comento que nuestro complejo no se encuentra dentro del programa Plus de Best Western si no que es un hotel familiar de 3 estrellas inaugurado en el año 2002. Las encargadas de nuestro complejo son mujeres y ninguna de ellas la recuerda como pasajera o la situación de mostrarle las fotos de la alfombra (la cual es nueva y se encuentra en perfectas condiciones) Además, menciona que se alojó en el Raddison Blue el cual se encuentra en Chile y no en Bariloche, Argentina donde se localiza el complejo Best Western Villa Sofia. Esperamos rectifique su comentario.

"Very Comfortable Cabanas"

4
14/07/2016

We stayed one night in November at Villa Sofia. We booked using the Best Western web site and reserved a cabana with breakfast, which was very reasonably priced. Our room was huge with a small kitchenette and large bathroom. The floors were heated stone, and the furniture was large, beautiful wood. The setting was private, even though there were plenty of units. Our only hiccup was that the breakfast room at the cabanas was not operating, so we had to figure out in the morning that we needed to walk a block away to the actual hotel to find our included breakfast. Because the center of town is an easy downhill walk, it was a 15 minute uphill walk back after dinner. This could be an issue for some, as it is a bit steep, but it was not a problem for us, and after experiencing three different accommodations in Bariloche while traveling in and out of the city over a month long period, this is the hotel we would definitely book for a return trip. They had parking available and our wifi worked great.

villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Estimado Huésped: Agradecemos que haya tomado de su tiempo para compartir su experiencia como nuestro huésped aquí en Best Western Villa Sofia. Nos alegramos que haya estado tan a gusto y que haya disfrutado de la Cabaña y su le haya resultado cómoda. Respecto a su ubicación, tenemos dos calles con pendiente desde el Centro ya que pertenece al relieve de La Patagonia, característico de Bariloche, en caso que le presente dificultad a los huéspedes, la recepción las 24 horas puede solicitar un taxi y en escasos minutos se accede al centro- Le comentamos que Las Cabañas Best Westen tiene sus puertas abiertas a un desayunador en el mismo predio, sin tener que trasladarse hacia el Hotel actualmente. Nuevamente muchas gracias, le enviamos saludo muy cordial y el deseo de pronto tenerlo nuevamente con nosotros! Saludos cordiales, Gabriela Gómez.

"Good place. Not family friendly"

4
22/02/2016

We stayed at the Cabanas (208). They are nice and well maintained. The breakfast at the hotel (80m away) was great (cakes, pastries, wafles, bacon & egg, etc). The children playground was well equipped (including a zip line and a trampoline (broken)). The winter & gym were ok but they had too many rules that prevented my 8 year old from using them (no kids under 16 on the hot top even with their parents??). The kids club was a disappointment. We expected to have somebody taking care of kids but instead we found out that we were supposed to be there and look after the place. It is just a room with toys and my 8 year old cannot stay alone? The WIFI service was terrible (no service on peak hours). There was an issue with the hot water that they could not fix while we were there (they were working on it). Overall: nice accommodation but it is NOT a family place where kids can roam free and have fun

villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Estimado Huésped: Muchas gracias por tomarse el tiempo de escribir un comentario sobre Apart Best Western Villa Sofia. Nos alegra saber que disfrutó de su estadía con nosotros y que le gustó nuestro variado desayuno. Le comentamos que por temas de seguridad los menores no pueden utilizar las instalaciones sin un mayor, lo mismo que el Kids Club excepto dentro de los horarios donde hay personal capacitado del Hotel (sin costo alguno para el huésped) que cuida a los niños dentro del mismo (generalmente es por la tarde durante 3 horas), Le agradecemos nuevamente su amabilidad y los comentarios y esperamos poder recibirlos nuevamente en una próxima visita a Bariloche- Saludos Cordiales, Gabriela Gómez.

"Do not stay in this place !"

1
09/01/2016

Our stay at this "place" was for one week. Actually it was too long.... I don't know with what I should begin ? With the awful reception and the total unfriendly personnel or with the 100 Meter distance crossing a street to have our breakfast at another facility for a miserable breakfast. The peak of the mountain was the shower pressure which felt as if someone is pi..ing on you !!! What was funny though is the explanation of the manager that this is a normal issue in the city :)) Not to mention the wifi that works for 10 seconds and stops for 5 minutes which is also,according to the personnel, a normal phenomenon.

villasofiabariloche, Director Comercial at BEST WESTERN Villa Sofia Apart Hotel, responded to this review
Estimado huésped: En principio queríamos agradecerle por sus comentarios y el tiempo dedicado en transmitirlos. Por favor encuentre las respuestas a sus comentarios detallados a continuación: En referencia al personal de Recepción poco simpáticos, nos sorprende ya que los comentarios destaca la amabilidad del staff, lamentamos que no ha sido de su agrado el servicio por parte de la recepción. El desayuno en las Cabañas no está incluido, pero si tenemos excepciones con ciertas Cabañas el mismo se sirve en el Hotel siendo Buffet ubicado a 80 metros del área de las Cabañas- Con respecto a la señal de Wi Fi, estamos en constante reclamo a la empresa que nos provee el servicio y hemos podido mejorarlo esta última semana ya que entendemos que es un servicio que debe ser impecable para los pasajeros que están de viaje y requieren del mismo. Le agradecemos al mismo tiempo que lamentamos sus comentarios, dado que nos permiten continuar brindando un servicio de excelencia, Le saluda muy atentamente Gabriela Gómez.

"Great Staff, Cabins Just Okay"

4
06/12/2015

Stayed for a week in November. We hoped for better accommodations in the "cabins," which are 4 rooms to a building. You could hear the people in the adjoining units. It was hard to make much of a meal with the very minimal, tiny kitchenette. But it was certainly adequate. WiFi was abysmal. The actual hotel is a three minute walk up the road. That is where you find the breakfast room, a lobby, and the gym. You could easily walk into town, but the steep walk back may be hard for some, as the sidewalks are sometimes non-existent and there is loose gravel to navigate. We like hiking so the walk back up was fine for us. The "spa" is really just a small town gym facility, used not only by the guests but also by the locals. I liked it because everyone was friendly, and I felt more a part of what was happening in the town rather than cut off at some resort. When I travel I want to be with the locals, and you certainly are at their "spa." I think what's best about Villa Sofia is the staff. Eugenia at the front desk certainly stands out. She went out of her way to help us with reserving rooms for elsewhere on our trip. Since our Spanish is so bad, she was a delightful helper when we needed it. Housekeeping was on top of keeping the room clean and stocked with fresh towels. Marcos and many others made great suggestions on where to eat, places to see, and where to go hiking. I am sorry not to remember more names. Really everyone working there was great.

villasofiabariloche, Director Comercial at Villa Sofia Resort & Spa, responded to this review
Estimado Huésped: Muchas gracias por tomarse el tiempo de escribir un comentario sobre Hotel Villa Sofia Resort y Spa. Nos alegra saber que disfrutó de su estadía con nosotros. Agradecemos su buen comentarios sobre la atención de nuestro personal, es muy importante para nosotros conocer la opinión de nuestros huéspedes,a modo de poder superar nuestra calidad de servicio. Le comentamos que Ud. Se ha alojado en las Cabañas Best Western, las cuales se encuentran a 80 metros del predio principal de Villa Sofia. Esperamos poder recibirlos nuevamente en otra oportunidad. Saludos cordiales, Gabriela Gómez.

"Everything you need, and then some"

4
01/12/2015

My wife and I stayed four nights in one of the cabins; the room itself was more spacious than expected, which is always good, and had everything you could wish for. Three main comments come to mind (in no particular order): first, we were surprised how friendly and helpful the staff was (from reception to housekeeping). Second, breakfast was unreasonably expensive: slightly over 100 pesos per person, knowing you can find decent breakfast in town for 30-40 (ours wasn't included, so needless to say, we didn't have breakfast at the hotel). And third, it's worth noting that the place is located up a hill, which can turn out to be a pretty tough climb for those with back problems (like ourselves). Overall though, it was everything it advertised and we were happy with our stay.

villasofiabariloche, Director Comercial at BEST WESTERN Villa Sofia Apart Hotel, responded to this review
Estimado Huésped: Agradecemos sus comentarios sobre Best Western Villa Sofia Resort Apart Hotel. Es importante para nosotros conocer las opiniones de nuestros huéspedes, y nos enorgullece saber que obtuvo una buena atención por parte de nuestro equipo. Con respecto a la tarifa del desayuno es acorde al un Hotel de 4 estrellas siendo desayuno Buffet libre, entendemos que hay otras opciones más económicas en diferentes confiterías, pero es un precio standard de los desayunos de los Hoteles de categoría de la zona. Es cierto que el relieve de la zona es con pequeñas colinas y a pesar de estar cerca del centro, la fisonomía de Bariloche no es plana. Esperamos volver a recibirlos en una próxima visita a Bariloche- Saludos cordiales, Gabriela Gómez.

"Poor very poor"

2
18/11/2015

This accommodation is split in 2 locations separated by almost 1 block. Hotel is on one location, apart hotel/log cabins on the other. The log cabins location offers NO SERVICE whatsoever. The breakfast areas is completely closed and if you wish breakfast you just go to the other location and PAY for it. The log cabins are catered with the most MINIMUM I have ever seen, specially for a BW. A tiny microwave, 2 small electric burners and a mini fridge, which does not even cater ice trays to make ice. Lest I say that there are no ice vending machines, and the worst part about it, is that when you ask for ice at the reception desk, you are diverted to the other location, where once agan they do not provide guests with ice, as they have no furnishings to put it into..!!!!!!!!!!! furnishings in the log cabins are the MOST BASIC I have seen: 3 plates 3 wine glasses 3 knives and forks 1 frying pan Wi-fi is NON EXISTENT, It seems that some router was burned out but it has never been fixed. So no wi fi connection, not even in the reception, nor in the main hotel location. The phone in the cabin, nbr 206 was dead when we arrived, and was still dead when we left on Nov 11. I claimed for this the first and second day, but never got a positive reply, not even to say they were working on it. The spa, gym and pool area, are loaded with people that are not hotel guests, but monthly paid citizens of the area that come into use the facilities. Gym facilities are almost impossible to use after 9 am as they are literelly taken by these people, same happens with the swimming pool. The main hotel location, is supposed to cater with a lounge bar,..................which is closed, and has been closed for the past 9 months.............!!!!!!!!!!!!!!!! I asked the receptionists at the recptions desk at both locations to add my BW membership Nbr to my stay................they did not know how to do so.............!!!!!!!!!! I must say this is the worst BW I have been ever. I work in the tourism trade for the U.S. Dept of State, so I am aware of the standards that are expxcted to be a BW franchise or affiliate......................but this was the worst I have experienced.

"Basic 3 star accommodation"

2
18/11/2015

This is a very basic hotel and apart hotel on the Best Western chain, but noteven up to Best Western standards. Lacksa lot of service both at the hotel and at the Aparthotel which are actually log cabins. Amenities are scarse and comfort is even more scarse.

villasofiabariloche, Director Comercial at BEST WESTERN Villa Sofia Apart Hotel, responded to this review
Estimado huésped, En principio queríamos agradecerle por sus comentarios y el tiempo dedicado en transmitirlos. Mucho nos hubiese gustado haber recibido algún reclamo formal durante su estadía para poder tomar las medidas correctivas o bien hacer las aclaraciones pertinentes de cada apreciación personal. Le saluda muy atentamente, Gabriela Gómez.

"A great hotel in a wonderful place"

5
14/11/2015

The hotel is great, it's a beautiful hotel, with big and clean rooms. The breakfast was great too, the staff was good and well, it's a really beautiful hotel in a beautiful city. Stayed there in july/2012 and would stay there again.

villasofiabariloche, Director Comercial at Villa Sofia Resort & Spa, responded to this review
Estimado Huésped: Muchas gracias por tomarse el tiempo de escribir un comentario en Trip Advisor. Nos alegra saber que disfrutó de su estadía con nosotros y que le gustó nuestro variado desayuno, nuestra ubicación céntrica, las instalaciones pero sobre todas las cosas la atención por parte de nuestro personal. Le agradecemos nuevamente su amabilidad y los comentarios y esperamos poder recibirlos nuevamente en una próxima visita a Bariloche. Saludos Cordiales, Gabriela Gómez.

"Nice setting but there's better"

3
01/10/2015

This hotel is located away and up a steep hill from the town centre, so be prepared for a hard walk back if you dont have a car. These apartments are all self contained with a well equipped kitchenette. I paid to have breakfast included but this is taken in the hotel itself about a 200 metre walk. The breakfast was simple but typical and adequate. Unfortunately the front door lacks privacy with only a see through curtain to cover the glass doors. The wifi there was terrible and for the most of my time there useless. Some of the staff spoke good English and were helpful. The quality of the invoice is poor and I had to return in order to get a better more legible copy. Overall this hotel proved very poor value for money after I had checked out and discovered better and cheaper hotels in the centre.

Melisa S, Director Comercial at BEST WESTERN Villa Sofia Apart Hotel, responded to this review
Estimado Huésped: Muchas gracias por tomarse el tiempo de escribir un comentario sobre Hotel Villa Sofia Resort y Spa. Nos alegra saber que disfrutó de su estadía con nosotros. Le comentamos que Ud. Se ha alojado en las Cabañas Best Western, las cuales se encuentran a 80 metros de las instalaciones del Resort Villa Sofía , donde puede disfrutar de la piscina, Spa, Gimnasio, desayuno y Restaurante; si desea estar en el mismo predio le recomendamos que en su próxima estadía puede alojarse en el mismo y de esa manera no caminar 80 metros para disfrutar del Resort. Nuestra ubicación es próxima al centro ya que nos encontramos a 7 cuadras, algunas de ellas tienen pendiente ya que corresponde a la geografía de Bariloche , por lo que recomendamos es solicitar un taxi en la recepción del Complejo ya que el personal se encuentra las 24 horas a disposición de los huéspedes o tomar el Bus en la puerta del Hotel y de esa manera en pocos minutos se encontraría en el centro de Bariloche. Con respecto a la señal de Wi Fi, estamos en constante reclamo a la empresa que nos provee el servicio y hemos podido mejorarlo esta última semana ya que entendemos que es un servicio que debe ser impecable para los pasajeros que están de viaje y requieren del mismo. Hemos encontrado muchas incongruencias muy concretas y tangibles o bien apreciaciones personales de duda o sentimientos en sus comentarios y mucho nos hubiese gustado haber recibido algún reclamo formal durante su estadía para poder tomar las medidas correctivas o bien hacer las aclaraciones pertinentes de cada apreciación personal. Le agradecemos al mismo tiempo que lamentamos sus comentarios, dado que nos permiten continuar brindando un servicio de excelencia esperado por nuestros huéspedes y esperamos contar con su presencia en un futuro cercano. Saludos Cordiales, Gabriela Gómez-

"Visiting San Carlos de Bariloche, Argentina "

4
27/02/2015

I was with my family. Very near of the main streets of Bariloche. Easy to take transportation. Rooms were comfortable, no air conditioner, only heater, but not necessary, outside temperature was cold, near 50° F. Facilities were good, pool, spa, gym, etc. Breakfast buffet was very good. Wifi included in the room.

Melisa S, Director Comercial at BEST WESTERN Cabanas Villa Sofia, responded to this review
Estimado Huésped: Agradecemos sus comentarios sobre Hotel Villa Sofia Resort y Spa. Nos alegra saber que le gustaron la nuestras amplias habitaciones, así como también el Spa, la piscina y el gimnasio. También apreciamos le haya gustado nuestro desayuno así como nuestra ubicación. Es importante para nosotros conocer las opiniones de nuestros huéspedes, y nos enorgullece saber que obtuvo una buena atención por parte de nuestro equipo. Esperamos volver a recibirlos en una próxima visita, Saludos cordiales, Gabriela Gómez.