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SureStay Plus Hotel by Best Western San Bernardino South, San Bernardino

294 E Hospitality Ln, 92408-3415, San Bernardino, United States - See on a map
SureStay Plus Hotel by Best Western San Bernardino South - Welcome to the SureStay Plus Hotel by Best Western San Bernadino South! The SureStay Plus Hotel by Best Western San Bernardino South is ideally located in the center of San Bernardino. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This charming San Bernardino, California hotel is conveniently located two miles from the National Orange Show (NOS) Event Center, less than an hour away from the Ontario International Airport, Citizens Bank Arena, California Speedway, Lake Arrowhead, San Manuel Casino, San Bernardino Sports Complex, beaches, Disneyland® and Knott's Berry Farm®. Experience the highest standards in customer service and accommodations while staying at the SureStay Plus Hotel by Best Western San Bernardino South. Situated in southern California's San Bernardino County, this San Bernardino hotel boasts well-appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television with Showtime® and wireless high-speed Internet access. Enjoy a complimentary heat and serve breakfast bar each morning before heading out to explore the San Bernardino area. Other hotel amenities include an outdoor swimming pool and hot tub, free parking and limited business services. Pets are welcome with a small fee. Guests staying at the SureStay Plus Hotel by Best Western San Bernardino South will find themselves less than five miles from most local attractions including the NOS Event Center, San Bernardino Sports Complex and the California Speedway, home to a variety NASCAR® events. Corporate travelers will appreciate being close to Norton Air Force Base, the Loma Linda Medical Center and Northrup Grumman. Both Loma Linda University and University of Redlands are within four miles of the hotel, making our location ideal for guests visiting students. Hotel guests will also enjoy taking a quick day trip to beaches at the California coast, snow skiing in the mountains or a fun-filled day at Disneyland® and Knott's Berry Farm®, all less than an hour away. The friendly, helpful staff at the SureStay Plus Hotel by Best Western San Bernardino South is ready to ensure a fun-filled memorable stay!

SureStay Plus

Hotel by Best Western San Bernardino South

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 455 guest reviews
NOTE ISSUED
Excellent
174
Very Good
136
Average
73
Poor
30
Terrible
42
REFER TO NOTICE
Business Business
120
Couples Couples
98
Family Family
137
Friends getaway Friends getaway
29
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Relaxing"

5
User 13/04/2021

Felt really comfortable. The maids kept my room cleaned and always provided me with what i needed. I would definitely stay again and recommend others to stay. Majority of the time spent there was peaceful. The beds comfortable especially the pillows.

Tina M, Revenue Management at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi dreamme5lj, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. You have described the hotel in such a positive light that we take great pride in. I'm very glad you enjoyed your stay with us. It will be our pleasure to have you with us again very soon here at SureStay Plus Hotel by Best Western San Bernardino South.

"Road Trip"

4
User 22/02/2021

New facility so very clean and modern, under covid restrictions so no gym or pool, rooms are spacious and 2 tvs good planning. Other hotels available in Dauphin did not check them out, this one opened in July/20 and have always had good luck with a BWP.

Tina M, Revenue Management at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi tgc2021, Greetings from SureStay Plus Hotel by Best Western San Bernardino SouthI. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Dissatisfied"

1
User 19/02/2021

The room I stayed in had a distinct musty smell, the lighting was very poor, the tub was old, dirty and cracked with several spots of spackling from attempted repairs and other guests were awake and noisy until after 1am.

Tina M, Revenue Management at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised and the cleanliness at that time. I want to let you know that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be surpassed during your next stay with us.

"Carley and I"

5
User 07/02/2021

The room was clean and smelled fresh. We requested a morning check in and staff was able to accommodate which was nice. We also requested a late checkout and while they only allowed us an extra hour there sure was alot of banging and construction type noises going on all morning

Tina M, Revenue Management at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi wilsondannette, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon here at SureStay Plus Hotel by Best Western San Bernardino South. Thank you very much.

"Works if you just want a place for the night"

3
mapledaniel40, Orangevale, California 26/07/2020

Ask for a room away from the ice machine. If you have a dog bring a fan because the air conditioner goes off and on. If there is anyone outside talking in the night like there was the night we stayed then your dark may bark through the night without a way to block the noise. There is a lot of foot traffic at this hotel. The room was clean, the bed was very firm. Overall it is okay.

Tina M, Revenue Management at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for taking the time to post a review of your recent stay with us. It was a pleasure hosting you. Thank you for giving high marks for cleanliness and that that we were able to provide a nice stay. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Actions shall ve taken to improve everything on priority and you can have a better stay next time. We hope to see you again when your travels bring you back to the area! Thank you.

"Needs better cleaning"

3
ObjectBoxPC, Rowland Heights, California 14/07/2020

I stayed here for one night as I was driving through the area. Check in and check out was done through the night window only, which I assume is to limit physical contact and slow the spread of COVID-19. The room was mostly decent, although it looked a bit worn. The window didn't let in that much sunlight, so I ended up just closing the curtains and turning on the lights the whole time. (I checked in a little late in the day but the sun was still out, so I don't know if that made any difference.) I say "mostly decent" because one thing stood out: the armchair, which had stains on the seat. I don't know how often or how thoroughly it's cleaned, but this is worrying enough without a pandemic putting people on edge. Because of COVID-19, breakfast was in the form of a to-go bag, which you would ask for at the night window during regular breakfast hours (6 AM to 10 AM). Maybe my expectations here are too high, but it seemed more like a bag of snacks than an actual breakfast. (I'm interested in comparing this to the normal breakfast offering in better days.)

Tina M, Revenue Management at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for taking the time to share your concerns, we greatly appreciate your feedback. Please know that providing a great guest experience to all who stay with us is a top priority of ours, and we are very sorry that the hotel did not exceed your expectations. We appreciate your time in pointing out the areas in most need of attention as we work towards and improving upon our accommodations. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"Hotel Great Staff Awful"

3
User 09/04/2020

I have stayed at this location more than 10 times in the last year and the property itself is a great value for the price. However, the front desk staff is progressively worse. They are just rude, for no reason rude, for that reason alone it makes me not want to stay here. Great value, nice property - horrible demeanor of the front desk staff, all of them.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and for always choosing out hotel. I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"If you hate to wait!"

4
Joanne F, San Bernardino, United States 09/03/2020

Very nice rooms once we got the room. check in was a wait was supposed to get a call to get keys but had to go to the desk to check for being a gold member I felt I was pushed a side. Not saying I wouldn't stay there again. Just hope I don't have to waitl

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Joanne F, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and pleasant. We shall definitely work on your observation and you can expect further improved check-in next time. Again, thank you and we look forward to serving you again on your next visit here at SureStay Plus Hotel by Best Western San Bernardino South.

"Not good quality"

2
User 05/03/2020

Hotel was not up to the standard of Best Western, I will not stay in SureStay again. Very disappointed. Furniture in rooms was old, worn and dirty. Pillows were lumpy, we used our own pillows that we travel with incase. Front desk was rude at check in, check out was friendly.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Getaway"

5
Malisa M, San Bernardino, California 04/03/2020

Great place to stay near lots restaurant convenient to freeway access sn gas stations surestay is a very pleasant an quiet place to stay will return again thank you steve sn lizzett for the hospitality.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Malisa M, Thank you so much for sharing your heartwarming review. I'm so pleased that you found us a convenient and pleasant place to stay. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"Much Improved Service."

4
icabodwa, Bonney Lake, Washington 24/02/2020

Three years ago we had a reservation. On arrival we were told it would be a smoking room. They blamed the travel site, claiming that change the specification. We then went next door to the Day's Inn and got great service albeit in an older, more basic hotel. This year we chose to try this hotel again. We also changed travel sites using one that has great support. The hotel is older, but well kept. It's quiet. The rooms are clean, large and the beds comfortable. We had a ground floor so load/unload was easy. The breakfast was full with someone cleaning up and refilling the steam trays. Hospitality Lane has a large number of chain restaurants and fast food places. It also has a Costco gas station.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi icabodwa, Thank you for taking the time to share your review and for choosing our hotel again. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again here at SureStay Plus Hotel by Best Western San Bernardino South. Thank you very much.

"Lunch box let down"

2
User 20/02/2020

This exterior of this property looks quite nice, but the room interiors are severe lunch box let down. They are in need of a major renovation. The lighting is terrible, probably a good thing considering what might show up in the light of day.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us about your experience and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had issues during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

"Nice hotel with exorbitant pet fees"

4
robk452, Las Vegas, Nevada 07/02/2020

Very nice well maintained hotel with clean rooms. Breakfast is included and has a good selection of options. The staff is very friendly and helpful. They do charge $30/night per pet in fees. I find this a bit exorbitant as a multi pet family. Two nights added $120 to our total for our two dogs that lay around and cause no damage to the hotel room. For that reason alone I'll stay elsewhere next time in the area.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi robk452, Thank you for giving us the opportunity to recognize our hotel in providing a clean and comfortable experience and that the breakfast was to your liking. I am sorry to hear about the pet fees. I want to let you know that we take your feedback to heart and know that actions shall be taken to improve everything on priority. Thank you for bringing this to up and we look forward to serving you again!

"Nice Hotel"

4
terrycK9672UY, Phoenix, Arizona 06/01/2020

This hotel, although is older, was clean, in a great location for what we needed and the hotel staff was excellent. It was a bit difficult to find the driveway, but once we figured it out it was fine.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Terry C, Thank you for taking the time to share your review experience. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit here at SureStay Plus Hotel by Best Western San Bernardino South.

"San Bernardino. I'm a former lifetime resident. This is the safest place to stay. Armed security with excellent parking!"

5
User 29/12/2019

If you're looking for a clean, safe and secure place to stay in San Bernardino in close proximity to a dozen great restaurants, this is the BEST place to stay. Period. May I recommend Red Lobster a few blocks to the west on the opposite side of the street. You have to make a U-Turn at "E" Street.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi msilsf, Thank you very much for your kind review and recommendation. I'm so pleased that you found us a clean, safe and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon here at the SureStay Plus Hotel by Best Western San Bernardino South.

"San Bernardino"

2
User 16/12/2019

Site has many security cameras and supposedly a security guard yet there was an individual passed out in the stairwell in front of our room. Exterior looks inviting, inside very dated. Only new laminate flooring. Which must be very dirty as the shower floor turned very black as I stepped in. Automatic lights at the sink were a pain if someone even moved in bed. Child size high volume toilet yet they want you to save water by reusing your towels. Oh and our key was deactivated after the first day.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience! I regret to hear that you weren't impressed with our rooms cleanliness and the surrounding environment. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. I want also to assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

"Terrible noise!"

1
Benloo51, Toronto, Canada 11/12/2019

This is my personal experience.Noise from street, light train and airport won't let you rest. Upon my arrival I explained I am sensitive to noise and they said thy can offer room 204. However, the room was terrible. You could hear noise from street during day and night. The light train horn was awful when crossing the adjacent intersection. And airplanes were making additional noise. Not a pleasant place to stay or rest. Avoid this place.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, unfortunately, please know that we do not have control over the noise from the street and the train. However, we will bring this to the management team so we can plan how to minimize or address the noise. Our primary goal is always to provide our guests with an enjoyable experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Average"

3
travelinaday, Hollywood, Florida 17/11/2019

Staff was ok greeted us checked us in and gave us a room key. The key they gave us did not work for the room we were assigned so we had to walk back to the lobby they gave us a different room. From what we can remember it was a decently clean room no bad odors. Nothing stood out to us, we did not try the breakfast.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite, however, I do regret that you experienced some shortcomings during your stay especially with the keys that did not work. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

"Sure plus stay"

5
User 08/11/2019

This is the second time I've stayed here customer service was excellent I was treated with respect my room was clean I had no problems at all thank you guys will see you again next year the overall experience that I have at this location is customer service is so friendly and I have no problems with my room like I said I love this place I will continue to come back in the future thanks again guys I hope you have a wonderful New Year

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Nomad66193371204, Thank you for taking the time to share your kind review and for always choosing our hotel. It is really nice to know that you found us a clean, pleasant and convenient place to stay and that our services were to your liking. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon here at SureStay Plus Hotel by Best Western San Bernardino South .

"Great value. Looks much nicer on the new inside than the old outside"

4
User 06/11/2019

The hotel has a major renovation in the past few years so rooms and breakfast area really look clean and new. The only 2 things I was missing was an elevator to the 2nd floor and an updated blanket rather than just a thin old brown one. Breakfast was one of the best in this category.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi JoshBurke, Thank you for taking the time to share your experience and review. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly here at SureStay Plus Hotel by Best Western San Bernardino South. We are happy to have met your expectations with our breakfast, friendly services and the cleanliness of our hotel. It means a lot to receive your feedback regarding the elevator and the blanket, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank you!

"Great place to stay (security ? )"

4
adrian67montoya, Beaumont, California 22/10/2019

I really enjoyed the room and overall property but on the 4th nite of my stay I found a strange man outside my room he had sliced open my window screen. I believe he was going to try to get in but I chased him off and told the front desk . Security never came out to invest.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi adrian67montoya, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding the safety of every guest. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again soon. Thank you!

"Looks clean initially but don't look too deep."

1
User 20/10/2019

Floors were dirty but dust was aplenty. Place needs a good cleaning and sanitizing! Door wouldn't shut all the way and while the staff was pleasant I wouldn't recommend staying here. Not worth the price at ALL.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for pointing out the issues with the floor/ door so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"Cancelled reservation"

1
valleylily, Escondido, California 18/10/2019

Just a little disclaimer on this bad review. We did not stay here. Family of three booked two nights via hotwire and I specifically reserved two beds and nonsmoking for two adults one child. When we checked in we were told it was for a smoking King room. My son with his asthma would have been miserable. When we got there. First thing I said was “this looks pretty ghetto” it reminded me more of a run down motel 6 than a best western. Checking in the staff was less than helpful and had us call Hotwire to make any changes. Hotwire called the hotel and they wouldn't work with them at all. So we cancelled and got a full refund and went to the Hilton. So glad we did, much much nicer lobby and amenities.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Unfortunately, we can not do much about the booking made thru third-party sites and encourage guests to always contact us directly for the best rate and flexibility. Again, we are sorry for the frustration, and we hope that you and your son feeling better now. I and sorry for the inconvenience and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

"Security needed"

1
User 14/10/2019

What they need is a full time security person. Man took baseball bat to womans van (guessing girlfriend), then flatened tires. People would just dump trash in parking area. Police had to kick people out of a room, at least 9 were staying in it...yelling and arguing taking place. Breakfast had packaged hardboiled eggs that were a month past experation date. Stayed here a couple of years ago, and it has really gone donw hill.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. I completely understand your concern on the safety of our guest this is completely unacceptable. We will forward this to the management team to look into this issue and address it as soon as possible. Thank you for your feedback about our breakfast options, we will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. Once again we apologize for the inconvenience caused. We value your business and we hope you can give a chance to serve you better.

"San Bernadino oct 2019"

4
User 13/10/2019

Nice staff a lot of construction people were staying there, but it was quite room was a nice no carpet. restrooms were clean, and coffee pot in room ,fridge micowave, noisy heating system so left fan on so its not constantly turning off and on

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi alvarez405, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Thank you for the compliment and appreciation to our staff and services. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"One Room OK - The Other Not So Good"

3
Roy G, Whittlesey, United Kingdom 10/10/2019

Well located, near many other hotels and restaurants. Good parking. Our room was OK, but our friends next door had a very dirty floor...to the extent that their feet looked 'dirty' after walking across it. Breakfast OK - Good Value Hotel

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Valued Guest, Thank you so much for your kind words. I'm so pleased that you found us a pleasant place to stay and that the parking was to your liking. It means a lot to receive your feedback regarding the cleanliness especially the floor, know that actions shall be taken to improve everything on priority and rest assured that no future guests will experience the same. We hope to impress you during another visit with every level of service, thank you for sharing.

"Quiet Comfortable and well located."

5
Hanna1955, El Centro, California 09/10/2019

I have stayed at this property in the past and have never been disappointed. The rooms are always quiet, clean, and comfortable. The staff is always friendly and attentive to your needs. The desk clerk always make you feel welcome and like a friend. There are several restaurants close by. I will be staying here again when I am in this area.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Hanna195, Thank you very much for your kind and heartwarming review. We are delighted that you enjoyed your stay and appreciated our place. Thank you for the appreciation and compliment to our friendly staff, convenient location and that we were able to provide a clean and comfortable stay. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

"Fair Price Good Location"

4
zacharysanchez, Redding, California 04/10/2019

Honestly it's so hard to find a decent pet friendly hotel for a fair price. This location not only not only met my pet needs but also provided a decent breakfast. It's walking distance to a lot of fast food and chain restaurants and the proximity to the freeway is convenient. There was no security that I was aware of but that didn't discourage my stay. I would highly recommend to anybody who wants to do an overnight trip or weekend excursion.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi zacharysanchez, Thank you for taking the time to share your experience and review. I am glad that our location is convenient for you and your needs near fat food chain and restaurants. We are so happy that you enjoyed our rooms, our friendly staff, and the proximity to the freeway. Thanks for choosing to stay at SureStay Plus Hotel by Best Western San Bernardino South and we hope to serve you again soon!

"Great Experience"

5
Melinda M, Live Oak, United States 26/09/2019

I have used this location several times over the years. Service is wonderful. Hotel is clean. Staff is awesome. My room was well stocked and clean each day. When I needed to extend my stay it was easy and staff was ready to accommodate my needs.

"Good hotel"

3
Weirdybabe, Fontana, California 22/09/2019

Good hotel, bad area. You can see homeless people showering at the gas station from your room and the freeway and garden make it very loud. Hard time to sleep. Breakfast was good and rooms are clean. Friendly staff.

"Comfortable rooms for a nights stay!"

5
wolf668, India 14/09/2019

Since we had to drive to Grand Canyon the next morning I had booked ourselves into Sure Stay plus San Bernardino in a hope to avoid the morning traffic of LA. But that meant that we had to traverse LA and get to San Bernardino at night through all the traffic. Thankfully we were able to skip most of the traffic thanks to the empty HOV lanes. We arrived tired at Sure stay plus and the front desk was amazing in showing us to our room quickly. I requested for a non smoking room but I was told that only a smoking room was available and allotted to out booking. Upon checking my reservation I was able to confirm that it was the only room available at the time of booking also. The bed was comfortable and that's more than what we needed. The breakfast leaves a lot to be desired, but considering the price it was okay. There's a iHop right across the road that's open around the clock and that's where we headed to for breakfast. Will definitely come back and stay here if I'm driving east of LA any day. It's easier to skip the traffic in the mornings

"Will be back soon!"

5
User 03/09/2019

Front desk was very professional the maid service was the best, very quiet and clean great breakfast my son loved the kid channels and the bed was very comfy we slept well. Will be back again.Thank you!!!

"Great place for a solid sleep and good breakfast"

4
955dawnj, Las Vegas, Nevada 18/08/2019

Property was wonderful. If you're looking for a resort type property, this isn't it. However, if you're looking for a nice place to sleep and grab breakfast, this is it. The rooms were clean, my niece and I felt safe in the area, beds were soft and great breakfast options.

"I love staying here!"

5
User 17/08/2019

I have now stayed here twice and it has been fantastic both times. I go there as a central place to stay to cycle around the area. Looking forward to my next trip and the next... fantastic place. Clean, friendly and the breakfast is awesome too!

"Great Breakfast!"

5
SierraElena, San Diego, California 06/08/2019

hotel room was very big and spacious, we had a king room! The breakfast was the best free hotel breakfast ive had, they had hot potatoes, sausage/bacon, eggs, fresh waffles, and a bunch of other tings. I put nutella and syrup on my waffles, but they had lots of different options for toppings! Everyone was very nice and it was easy to check in and out.

"I'll pass on another stay"

2
User 29/07/2019

Location is a little sketchy and the amenities within a smoking room (all they had left) were subpar and outdated. There was a dead roach on the floor and the bedsheets were either unchanged or not cleaned.

"Best stay ever!!!"

5
User 23/07/2019

Everything about the stay was great from the front the front to the room service the breakfast ladies were awesome everyone were very attentive to our needs and wants I am very pleased with this hotel.

"Great over night stay"

5
Les D, San Francisco, California 16/07/2019

Lets start with the hotel clerk. He was so nice and helpful with info on local places to eat. The room was a good size with two queen beds. The hotel was very clean the bathrooms were clean, and the beds were comfortable with extra pillows! What more can tired travelers ask for. A swimming pool you ask, sure this place has one and it was kid approved.

"Nice staff"

4
Lina C, Kansas City 02/07/2019

The room was nice and the people are helpful. We have stayed here many times. I need an accessible room, and it is well done. The breakfast is another good thing about this hotel They have a nice pool

"Great stay"

5
Malisa M, San Bernardino, California 26/06/2019

Great place to stay the staff are very welcoming when coming through the door. Breakfast is always hot an fresh. Rooms are always nice an vlean i have never had any complaints from the very first stay.

"Great stay for the value"

5
User 26/06/2019

My mother in law recommended we stay here because of the value and cleanliness plus it was close to the hospital my mom was having a procedure at. It didn't disappoint and it is close to restaurants. In fact we were happy to eat at Claim Jumper just down the street. Nice!

"Wonderful Place"

5
User 25/06/2019

This was a nice surprise on my move across country. It was easy to find, clean, well appointed, friendly staff, convenient to restaurants, shopping, and the freeway. I highly recommend this place. The breakfast was excellent and above average.

"Great place to stay"

5
Beachtravel_10, Chandler, Arizona 18/06/2019

We needed a place to stay near the freeway while driving from Phoenix to Sacramento. This Best Western was great. The location is perfect, easy freeway access, the staff was very friendly and helpful. Breakfast was an added plus, and was very good. We will stay here again.

"Overnight"

5
Donaldw520, Tubac, Arizona, Usa 12/06/2019

Just for an overnight stay, Sure Stay Plus by Best Western was the right thing to do. The room was clean with the right amenities. The breakfast was served in a bright and cherry atmosphere. The location just off the interstate was easy to find.

"Quiet, clean great amenities"

5
Sightsee62714930541, San Bernardino, California 09/06/2019

Quiet and nice area clean rooms and great extras, breakfast is delicious. staff is very helpful laundry and pool area are also great extras, stores and restaurants are nearby freeways are close and great parking.

"New system, new headache"

3
Mobile203248, Albuquerque, New Mexico 03/06/2019

Check is was horrible experience. Over charged, things didn't get fixed. Over an hour trying to check in. 2 days later and still no resolution. They kept charging me over and over. So much for guaranteed satisfaction.

"Great experience"

5
User 28/05/2019

We enjoyed our stay. The front desk staff were nice. breakfast was good. The rooms were clean and decent for overall price. If back in San Bernardino I would be interested in coming back to Surestay hotel.

"Solid stopover Location"

4
User 24/05/2019

Pet friendly. Convenient to the freeway, and quiet. Beds are great. All of which make it a good choice for a California-to-Arizona trip. Floors could be cleaner in the pet rooms--the only issue we found.

"Great hotel- horrible area"

4
Jeffrey K, Oceanside, California 13/05/2019

The price and location were great for a 4 night work trip. The staff was awesome, breakfast was great and the rooms were probably the cleanest I have been in. I enjoyed the breakfast attendant sending a shirtless hippie back to get a shirt on! Pillows were too hard and thick though. One downside is the area- while the property felt safe and was well lit, the neighborhood was sketchy. I don't think this is the only place affected by this because there are a lot of places around, it is just a city that allows tweakers and encampments.

"We would definitely recommend this hotel to everyone!"

5
Relax64666776970, Moreno Valley, California 02/05/2019

Despite the hotel having some negative reviews we decided to book our hotel here at SureStay Plus, and we were definitely satisfied! Great pricing, great quality, and great customer service! The continental breakfast was the best breakfast I've had out of all of my hotel stays. The hotel rooms were clean, and everything was in working order. And their customer service is excellent. We had absolutely no problems during our stay and slept great! We definitely recommend this hotel to everyone!

"The many pillows compensate for the uncomfortable bed"

3
Tour48289095439, San Bernardino, California 01/05/2019

Good price, if your not planning on just being in the room the entire time then this is the perfect spot. Many options for breakfast. The staff cares and does their job well. The pool and hot tub could use a scrub down, however the room was clean. Bed was loud and not comfortable.

"Identity Theft Haven"

2
Shonntey, Vancouver, WA 24/04/2019

This hotel requires that a photocopy of your driver's license is taken at time of check in. In today's environment for identity theft it is concerning. They should look at the license, confirm identity for and give it back only!

"Awesomeness"

5
Trip20307504777, Apple Valley, California 09/04/2019

This trip was made because my daughter was in Loma Linda Hospital, the staff and management made our trip so awesome. They helped us in anyway they could. We had a sick baby with us and the staff cleaned up and brought us fresh towels and whatever else we needed, we love this hotel.

"My favorite hotel"

4
User 07/04/2019

Property is always clean and staff are courteous. Bfast is good and and eating area clean. The women who run the bfast area are always friendly and helpful. One the cleanest and nicest hotels in the area and the price is fair. On weekends the price seems to double which I think isn't so great for someone frequents this location often

"Best Western"

4
User 04/04/2019

Good experience. However I checked in at 300pm and the room wasn't ready until 345pm. They need to get on the ball with the cleaning rooms on time. And the Wi-Fi not good. But other than that it was ok.

"Craig"

5
User 31/03/2019

I highly recommend this hotel. Great service, hot breakfast and beautiful. It's located in a great location with just about anything you need within walking distance. The staff made us feel welcome and our room was spotless!

"So bad"

1
User 29/03/2019

extremely dirty, poor sound insulation, staff unable or unwilling to rectify reported problems. night security absolutely laughable. good luck if the location's convenience forces you to make the decision to stay here.

"Clean hotel"

5
Freedom11065597202, Fresno, California 29/03/2019

The girl I checked in with was very nice, helpful and welcoming. She gave me a tote full of essentials,(baby wipes, water bottles, healthy snacks, glo sticks). There happen to be a big rave going on nearby that weekend, I thought that was a great gesture. The hotel room was clean and well put together, nice location. Definitely would stay here again if the next rave is at the same location.

"Good for the price."

4
Torncover, Harrisburg, Pennsylvania 23/03/2019

We called around 11pm for a room fortthat night on the way home from San Francisco. We were quickly accommodated and even proactively offered the AAA discount. The room was clean with all the expected amenities. All around a pleasant experience

"Awesome staff and a great hotel."

5
IrishO57, Dana Point, California 22/03/2019

Over the last month I have stayed here 3 times. They have one of the best staffs I have ever had the pleasure of dealing with. The front desk ladies are the happiest I've ever seen and make you feel welcome as soon as you come through the front door. It's a great hotel for the location and value. I will chose this hotel anytime I am in this area.

"Yuck"

1
User 22/03/2019

Worst Best Western property that I have ever stayed at. Never again! Not clean, not safe feeling, poor work on "property face lift". Internet sucked. Not at all what I have come to expect from Best Western. I wish I had spent my money somewhere else!

"Good Quality and Service."

5
Hanna1955, El Centro, California 19/03/2019

I have stayed at this property before. There are new owners and they have been improving and upgrading the hotel. The staff is always professional and courteous. The rooms are clean and well kept. The breakfast is always well presented, hot and fresh. The property has new exterior lighting that makes the hotel look really nice. I will be staying at this property anytime I am in the area.

"Great hotel great stay"

5
User 12/03/2019

The stay here was really pleasant. I enjoyed their breakfast very much and they have really good internet it's quite fast. Their breakfast has plenty of choices. Room was very clean too. Comfortable bed. Clean bathroom too

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your very kind review. We try to achieve that all our guest have the best experience here. We hope you will come back and stay with us again.

"Poor customer service and bad linens"

1
User 05/03/2019

Our checkin took 35 minutes, a ridiculous amount of time for what should have been no more than 10 minutes (accounting for the two people in line in front of us). We were informed the counter rep was brand new, having completed a week's worth of training with supervision. This was her first day "flying" solo. While she was pleasant, she didn't know what she was doing and admitted it. Our checkin process should've taken no more than 10 minutes at most. In addition, the quality of the bed linens is very poor. Old sheets, pilly and scratchy. I was on the lower floor and could hear people stomping relentlessly on the floor above at 4:30 a.m. Thin ceiling which needs sound insulation. Fortunately it was just a one-night stay. Not recommended at this time.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are sorry to hear that your stay was less than you expected. We do have a specific time frame for training and we will take your comments into advisement for further training for new hires. We wish you will give our hotel another chance as we are always accepting comments to improve our quality of service.

"Nice location"

5
Wander319581, Santa Clara, Ca. 01/03/2019

Great staff, clean rooms with good wifi, and the location is near main route and good selection of places for dinner. Staff was helpful and noticed that I older and offered a main floor room close to the office. Wifi worked well with no glitches. They offered amenities such as laundry and a swimming pool. The breakfast offered had a good variety to cover everyone including those with special dietary needs.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are pleased that your stay with us was pleasant. We do thank you for your kind words and please come visit us again.

"Will stay again"

5
Andy A, Apple Valley, California 22/02/2019

The staff is great treat you like they known you forever. Rooms was comfortable and everything worked ie refridge, microwave and plenty of space to do any travel work. I did not get a chance to eat breakfast since I leave before it is served I heard it was very good

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Great stay and staff!"

5
User 21/02/2019

Wonderful stay! Helpful staff! This place is very clean, comfortable, and convenient! A must stay. We loved how accomidating they were to our needs. They added our pets without hassle. We also requested a late check out and were granted it very easily.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Excellent stay and staff"

5
User 18/02/2019

The staff literally treated me like family. I'm very thankful for all the support while I was going through a family issue. The rooms are very clean and have a nice look. Breakfast is amazing from eggs sausage or even make your own waffles the spread is perfect. The wonderful women who keep everything stocked are so thoughtful and caring it's what makes you feel like you're at home. You will see upon your own stay how nice it truly is. Thank you, Thank you, Thank you to each and every staff member who made my stay beyond pleasant.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Noisy Good Value"

4
sincityterry, Las Vegas, Nevada 14/02/2019

This property is priced right and the location suits us, but the was a lot of noise from adjacent rooms during this stay. Either the soundproofing is inadequate or other guests were particularly boisterous at all hours. Early work schedule meant we missed out on breakfast.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon. We will take your comments into account and do our best to correct any issues.

"Excellent stay"

5
User 12/02/2019

Room was comfy & very clean even tho the bed would squeak everytime you moved it was still comfortable breakfast was great they had various thing to choose fromstaff was awesome & very polite i would definitely stay here again

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Clean quiet place with a great breakfast."

4
Dream13097432813, Bakersfield, California 10/02/2019

I have stayed numerous times in this hotel for business travel. The staff is courteous, and after the first couple of visits the front desk clerk remembered me and called me by my correct name. The rooms are clean, with nice beds, and linen. The floors are not carpeted, but are probably able to be kept cleaner that way.

"Everyone is friendly!"

4
User 06/02/2019

The location is good since it's around restaurants. Gas station next to the hotel. Seems like it's in a busy area but there is hardly any noise. The mall is close by. Everyone is nice and clean hotel. they deal with any matter immediately.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we hope you will visit us again soon.

"Business Trip"

5
User 04/02/2019

i was not expecting much from a hotel in San Bernardino, CA but everything from the cleanliness to the staff wow'd me. i will search for SureStay where ever my travels take me. thank you for the enjoyable stay.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we hope you will visit us again soon.

"San Berdoo"

4
424warrenw, Lake Havasu City, Arizona 23/01/2019

Never heard of SureStay; the name change almost made us look elsewhere for a BW. New room keys were great. Some body hairs from someone else on sheets. Thought as reward members we would be presented with a courtesy bag containing, at least, some water!

"WORST HOTEL EVER"

1
User 22/01/2019

I checked in late fridge nor heater worked was promised free night or money back in AM the Mng said they should of never told me that she did not honor her word my food went bad and I was cold all night please whatever you do DO NOT COME here 1 will tell you something and manager will wash her hands by sayng they should of never told you that she's a liar who would of gotten all my drivers to stay there twice a week every week I'm so upset and disappointed

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Sorry to hear of you unsatifactory stay, but whomever you spoke with was not with the Manager. You can contact the hotel and speak with the manager.

"Best Hotel Stay"

5
541estherh, Casa Grande, Arizona 15/01/2019

Outstanding staff, really seemed to enjoy their jobs. Rooms clean and comfortable. Safe well lit parking. Breakfast was delicious. Had 2 minor issues that were immediately remedied. Will definitely stay here again.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are delighted to hear that you had a very pleasant stay with us. We strive to make every guest stay here enjoyable and without stress. We thank you for your kind review and will see you again.

"Good hotel for business in the downtown area of San Bernardino"

4
Happiness48653655927, Oakland, California 12/01/2019

This hotel is very convenient for business/family stays in the downtown San Bernardino area and even is convenient for Riverside family business. The room, internet service, and continental breakfast were perfectly in order. We did, however, awaken a few times due to traffic noise and/or light from the parking lot or surrounding lights. Despite this, we will likely stay again when we need to be in town, as it was a good stay overall and the staff was friendly and professional.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for you kind review. We strive to bring enjoyment as well as safety to our hotel and guest stays. We are working on eliminating freeway noise in the rooms. Again, Thank you and hope to see you again soon,

"Xmas Vacay pit stop"

4
User 07/01/2019

The hotel was in a great location in San Bernardino with many restaurants and conveniences close by for those who may not want to drive any further - and it was super clean! Very friendly front desk staff as well as good hot breakie the next morning!

"Manager and staff very unfriendly, treat the people horrible and won't help to fix any problems with your staying.."

1
fredberlen, Antioch 06/01/2019

My advise depend another $20 dollar and stay in a better hotel... this one doesn't worth spend $60 dollars per night ... mother 6 have better attention and the property is more secure that this one ... disgraceful!!!'

"Clean Hotel and Great Breakfast!!!"

5
146brents, San Bernardino, California 05/01/2019

The room with bathroom were very clean and in order. The breakfast was Awesome and delicious, the best I've ever had. The beds and pillows were very comfortable for us to rest.The hotel lobby was clean and the Staff were very professional.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for you kind review. We strive to bring enjoyment, comfort and safety to our hotel and guest stays. Again, Thank you and hope to see you again soon,

"1 room"

5
User 30/11/2018

Very friendly and helpful staff,nice location and convient to stores, restaurants etc. Clean rooms and grounds. Very nice breakfast with good variety and wonderful taste. Nice pool and hot tub area. Definitely recommend staying here.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Davidmccowan, Wow! Thank you for awesome feedback to our staff and we are so glad we made your stay convenient and comfortable. We are also please to know that you enjoyed the breakfast, especially the pool and the hot tub area. We are looking forward to seeing you again here at SureStay Plus Hotel!

"Decent Value in Safe Area"

4
User 06/11/2018

This hotel is in a safe area of San Bernardino and located in walking distance of many restaurants and bars. It was clean and conveniently located near freeway on ramps. They have a decent breakfast with pleasant indoor and outdoor seating areas. The pool is minuscule. It's what you expect from the Best Western chain.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Susan S, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Nice clean room"

4
User 21/09/2018

My room was clean, bright and exactly as shown on pictures on website. Bed was comfy with lots of pillows breakfast was good, scrambled or hard boiled eggs, sausage, and potatoes in addition to standard waffles, cereal and toast offerings. Front desk Jessica was friendly and very pleasant. Nice stay will definitely chose this hotel again

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind comments Betsy R! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We would love to have you back and we do hope to see you again soon.

"Rude staff and rude head housekeeper, Susan"

1
User 14/08/2018

After traveling for 600 miles, got to hotel about 1. Was told room was not ready, check-in at 3. I asked to check in early, sit by the pool until room was ready and was told NO. I asked to use a bathroom and was told there was none I could use. Sat in parking lot, 110 degrees with sick dog in car, A/C running. Saw three housekeepers working on other rooms. I asked one if she could do our room next and she said no problem. When head housekeeper, Susan, saw this, she kept going in room, looking at us, wasting housekeepers time. Took almost the two hours to clean room then we had to wait for Susan to approve before we could check-in. Sat in lobby waiting for her. When she saw me she snidely and condescendly said "Sweatheart. . .did you pull my girl off her job to clean your room?" I told her I asked if she could do it next as it was 110 out and I had a dog that needed air. When she spoke to me, she was so rude and belittling that the woman behind the desk laughed. I was so upset, i couldn't look up as I did not want them to see tears in my eyes. We could not wait to leave the property in the morning and we really thought something was going to be done to our vehicle or we would be charged extra trumped-up cleaning fee for our dog. Avoid this hotel like the plague!!!

Jay H, Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review. Your critical review and comment help us to improve and provide better service in the future. If you have experience any inconvenience during your stay, please do not hesitate to contact the staff members as we are to ready to help you. We hope that you would give us another chance next time!

"A solid choice for the area"

4
Unavid, Elizabethtown 09/08/2018

Best Western generally has a reputation for good quality properties, and this is no exception. The room was decently sized, had a mini fridge and microwave, a good shower with a low stepover height tub, and the usual desk/chair with power outlet. The included breakfast (does anyone honestly believe it to be "free") is slightly above average in quality but typical in variety. Be careful when booking through anything but the Best Western website- apparently there's a glitch where smoking preference is not accurately transmitted to the hotel. I was almost given a smoking room which for me is absolutely unacceptable; thankfully, the hotel was able to find me a non-smoking room. Be sure to call the hotel directly to confirm your smoking preference if you book online. There are two restaurants within walking distance- the Black Angus, currently closed for renovation, and the Claim Jumper which was excellent. For the money, it's a solid four out of five location.

Jay H, Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We would love to see you again next time!

"Terrible"

1
User 07/08/2018

The customer service was terrible. They charged me for that decortaive bed cover (why in the world anyone would steal that?) And when i told them that i placed them in the drawers while we were there, obvuiosly housekeeping didnt even look, they didnt take responsibility at all. This place is nasty

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.