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SureStay Plus Hotel by Best Western San Bernardino South, San Bernardino

294 E Hospitality Ln, 92408-3415, San Bernardino, United States - See on a map
SureStay Plus Hotel by Best Western San Bernardino South - Welcome to the SureStay Plus Hotel by Best Western San Bernadino South! The SureStay Plus Hotel by Best Western San Bernardino South is ideally located in the center of San Bernardino. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This charming San Bernardino, California hotel is conveniently located less than an hour away from the Ontario International Airport, Citizens Bank Arena, California Speedway, Lake Arrowhead, San Manuel Casino, beaches, Disneyland® and Knott's Berry Farm®. Experience the highest standards in customer service and accommodations while staying at the SureStay Plus Hotel by Best Western San Bernardino South. Situated in southern California's San Bernardino County, this San Bernardino hotel boasts well-appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television with Showtime® and wireless high-speed Internet access. Enjoy a complimentary heat and serve breakfast bar each morning before heading out to explore the San Bernardino area. Other hotel amenities include an outdoor swimming pool and hot tub, free parking and limited business services. Pets are welcome with a small fee. Guests staying at the SureStay Plus Hotel by Best Western San Bernardino South will find themselves less than five miles from most local attractions including the NOS Orange Show Regional Fairgrounds and the California Speedway, home to a variety NASCAR® events. Corporate travelers will appreciate being close to Norton Air Force Base, the Loma Linda Medical Center and Northrup Grumman. Both Loma Linda University and University of Redlands are within four miles of the hotel, making the SureStay Plus Hotel by Best Western San Bernardino South ideal for guests visiting students. Hotel guests will also enjoy taking a quick day trip to beaches at the California coast, snow skiing in the mountains or a fun-filled day at Disneyland® and Knott's Berry Farm®, all less than an hour away. The friendly, helpful staff at the SureStay Plus Hotel by Best Western San Bernardino South is ready to ensure a fun-filled memorable stay!

SureStay Plus

Hotel by Best Western San Bernardino South

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
based on 407 guest reviews
NOTE ISSUED
Excellent
156
Very Good
122
Average
66
Poor
26
Terrible
37
REFER TO NOTICE
Business Business
110
Couples Couples
92
Family Family
125
Friends getaway Friends getaway
27
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel- horrible area"

4
Jeffrey K, Oceanside, California 13/05/2019

The price and location were great for a 4 night work trip. The staff was awesome, breakfast was great and the rooms were probably the cleanest I have been in. I enjoyed the breakfast attendant sending a shirtless hippie back to get a shirt on! Pillows were too hard and thick though. One downside is the area- while the property felt safe and was well lit, the neighborhood was sketchy. I don't think this is the only place affected by this because there are a lot of places around, it is just a city that allows tweakers and encampments.

"We would definitely recommend this hotel to everyone!"

5
Relax64666776970, Moreno Valley, California 02/05/2019

Despite the hotel having some negative reviews we decided to book our hotel here at SureStay Plus, and we were definitely satisfied! Great pricing, great quality, and great customer service! The continental breakfast was the best breakfast I've had out of all of my hotel stays. The hotel rooms were clean, and everything was in working order. And their customer service is excellent. We had absolutely no problems during our stay and slept great! We definitely recommend this hotel to everyone!

"The many pillows compensate for the uncomfortable bed"

3
Tour48289095439, San Bernardino, California 01/05/2019

Good price, if your not planning on just being in the room the entire time then this is the perfect spot. Many options for breakfast. The staff cares and does their job well. The pool and hot tub could use a scrub down, however the room was clean. Bed was loud and not comfortable.

"Identity Theft Haven"

2
Shonntey, Vancouver, WA 24/04/2019

This hotel requires that a photocopy of your driver's license is taken at time of check in. In today's environment for identity theft it is concerning. They should look at the license, confirm identity for and give it back only!

"Awesomeness"

5
Trip20307504777, Apple Valley, California 09/04/2019

This trip was made because my daughter was in Loma Linda Hospital, the staff and management made our trip so awesome. They helped us in anyway they could. We had a sick baby with us and the staff cleaned up and brought us fresh towels and whatever else we needed, we love this hotel.

"My favorite hotel"

4
User 07/04/2019

Property is always clean and staff are courteous. Bfast is good and and eating area clean. The women who run the bfast area are always friendly and helpful. One the cleanest and nicest hotels in the area and the price is fair. On weekends the price seems to double which I think isn't so great for someone frequents this location often

"Best Western"

4
User 04/04/2019

Good experience. However I checked in at 300pm and the room wasn't ready until 345pm. They need to get on the ball with the cleaning rooms on time. And the Wi-Fi not good. But other than that it was ok.

"Craig"

5
User 31/03/2019

I highly recommend this hotel. Great service, hot breakfast and beautiful. It's located in a great location with just about anything you need within walking distance. The staff made us feel welcome and our room was spotless!

"So bad"

1
User 29/03/2019

extremely dirty, poor sound insulation, staff unable or unwilling to rectify reported problems. night security absolutely laughable. good luck if the location's convenience forces you to make the decision to stay here.

"Clean hotel"

5
Freedom11065597202, Fresno, California 29/03/2019

The girl I checked in with was very nice, helpful and welcoming. She gave me a tote full of essentials,(baby wipes, water bottles, healthy snacks, glo sticks). There happen to be a big rave going on nearby that weekend, I thought that was a great gesture. The hotel room was clean and well put together, nice location. Definitely would stay here again if the next rave is at the same location.

"Good for the price."

4
Torncover, Harrisburg, Pennsylvania 23/03/2019

We called around 11pm for a room fortthat night on the way home from San Francisco. We were quickly accommodated and even proactively offered the AAA discount. The room was clean with all the expected amenities. All around a pleasant experience

"Awesome staff and a great hotel."

5
IrishO57, Dana Point, California 22/03/2019

Over the last month I have stayed here 3 times. They have one of the best staffs I have ever had the pleasure of dealing with. The front desk ladies are the happiest I've ever seen and make you feel welcome as soon as you come through the front door. It's a great hotel for the location and value. I will chose this hotel anytime I am in this area.

"Yuck"

1
User 22/03/2019

Worst Best Western property that I have ever stayed at. Never again! Not clean, not safe feeling, poor work on "property face lift". Internet sucked. Not at all what I have come to expect from Best Western. I wish I had spent my money somewhere else!

"Good Quality and Service."

5
Hanna1955, El Centro, California 19/03/2019

I have stayed at this property before. There are new owners and they have been improving and upgrading the hotel. The staff is always professional and courteous. The rooms are clean and well kept. The breakfast is always well presented, hot and fresh. The property has new exterior lighting that makes the hotel look really nice. I will be staying at this property anytime I am in the area.

"Great hotel great stay"

5
User 12/03/2019

The stay here was really pleasant. I enjoyed their breakfast very much and they have really good internet it's quite fast. Their breakfast has plenty of choices. Room was very clean too. Comfortable bed. Clean bathroom too

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your very kind review. We try to achieve that all our guest have the best experience here. We hope you will come back and stay with us again.

"Poor customer service and bad linens"

1
User 05/03/2019

Our checkin took 35 minutes, a ridiculous amount of time for what should have been no more than 10 minutes (accounting for the two people in line in front of us). We were informed the counter rep was brand new, having completed a week's worth of training with supervision. This was her first day "flying" solo. While she was pleasant, she didn't know what she was doing and admitted it. Our checkin process should've taken no more than 10 minutes at most. In addition, the quality of the bed linens is very poor. Old sheets, pilly and scratchy. I was on the lower floor and could hear people stomping relentlessly on the floor above at 4:30 a.m. Thin ceiling which needs sound insulation. Fortunately it was just a one-night stay. Not recommended at this time.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are sorry to hear that your stay was less than you expected. We do have a specific time frame for training and we will take your comments into advisement for further training for new hires. We wish you will give our hotel another chance as we are always accepting comments to improve our quality of service.

"Nice location"

5
Wander319581, Santa Clara, Ca. 01/03/2019

Great staff, clean rooms with good wifi, and the location is near main route and good selection of places for dinner. Staff was helpful and noticed that I older and offered a main floor room close to the office. Wifi worked well with no glitches. They offered amenities such as laundry and a swimming pool. The breakfast offered had a good variety to cover everyone including those with special dietary needs.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are pleased that your stay with us was pleasant. We do thank you for your kind words and please come visit us again.

"Will stay again"

5
Andy A, Apple Valley, California 22/02/2019

The staff is great treat you like they known you forever. Rooms was comfortable and everything worked ie refridge, microwave and plenty of space to do any travel work. I did not get a chance to eat breakfast since I leave before it is served I heard it was very good

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Great stay and staff!"

5
User 21/02/2019

Wonderful stay! Helpful staff! This place is very clean, comfortable, and convenient! A must stay. We loved how accomidating they were to our needs. They added our pets without hassle. We also requested a late check out and were granted it very easily.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Excellent stay and staff"

5
User 18/02/2019

The staff literally treated me like family. I'm very thankful for all the support while I was going through a family issue. The rooms are very clean and have a nice look. Breakfast is amazing from eggs sausage or even make your own waffles the spread is perfect. The wonderful women who keep everything stocked are so thoughtful and caring it's what makes you feel like you're at home. You will see upon your own stay how nice it truly is. Thank you, Thank you, Thank you to each and every staff member who made my stay beyond pleasant.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Noisy Good Value"

4
sincityterry, Las Vegas, Nevada 14/02/2019

This property is priced right and the location suits us, but the was a lot of noise from adjacent rooms during this stay. Either the soundproofing is inadequate or other guests were particularly boisterous at all hours. Early work schedule meant we missed out on breakfast.

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon. We will take your comments into account and do our best to correct any issues.

"Excellent stay"

5
User 12/02/2019

Room was comfy & very clean even tho the bed would squeak everytime you moved it was still comfortable breakfast was great they had various thing to choose fromstaff was awesome & very polite i would definitely stay here again

GoPlaces29803925838, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

"Clean quiet place with a great breakfast."

4
Dream13097432813, Bakersfield, California 10/02/2019

I have stayed numerous times in this hotel for business travel. The staff is courteous, and after the first couple of visits the front desk clerk remembered me and called me by my correct name. The rooms are clean, with nice beds, and linen. The floors are not carpeted, but are probably able to be kept cleaner that way.

"Everyone is friendly!"

4
User 06/02/2019

The location is good since it's around restaurants. Gas station next to the hotel. Seems like it's in a busy area but there is hardly any noise. The mall is close by. Everyone is nice and clean hotel. they deal with any matter immediately.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we hope you will visit us again soon.

"Business Trip"

5
User 04/02/2019

i was not expecting much from a hotel in San Bernardino, CA but everything from the cleanliness to the staff wow'd me. i will search for SureStay where ever my travels take me. thank you for the enjoyable stay.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we hope you will visit us again soon.

"San Berdoo"

4
424warrenw, Lake Havasu City, Arizona 23/01/2019

Never heard of SureStay; the name change almost made us look elsewhere for a BW. New room keys were great. Some body hairs from someone else on sheets. Thought as reward members we would be presented with a courtesy bag containing, at least, some water!

"WORST HOTEL EVER"

1
User 22/01/2019

I checked in late fridge nor heater worked was promised free night or money back in AM the Mng said they should of never told me that she did not honor her word my food went bad and I was cold all night please whatever you do DO NOT COME here 1 will tell you something and manager will wash her hands by sayng they should of never told you that she's a liar who would of gotten all my drivers to stay there twice a week every week I'm so upset and disappointed

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Sorry to hear of you unsatifactory stay, but whomever you spoke with was not with the Manager. You can contact the hotel and speak with the manager.

"Best Hotel Stay"

5
541estherh, Casa Grande, Arizona 15/01/2019

Outstanding staff, really seemed to enjoy their jobs. Rooms clean and comfortable. Safe well lit parking. Breakfast was delicious. Had 2 minor issues that were immediately remedied. Will definitely stay here again.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are delighted to hear that you had a very pleasant stay with us. We strive to make every guest stay here enjoyable and without stress. We thank you for your kind review and will see you again.

"Good hotel for business in the downtown area of San Bernardino"

4
Happiness48653655927, Oakland, California 12/01/2019

This hotel is very convenient for business/family stays in the downtown San Bernardino area and even is convenient for Riverside family business. The room, internet service, and continental breakfast were perfectly in order. We did, however, awaken a few times due to traffic noise and/or light from the parking lot or surrounding lights. Despite this, we will likely stay again when we need to be in town, as it was a good stay overall and the staff was friendly and professional.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for you kind review. We strive to bring enjoyment as well as safety to our hotel and guest stays. We are working on eliminating freeway noise in the rooms. Again, Thank you and hope to see you again soon,

"Xmas Vacay pit stop"

4
User 07/01/2019

The hotel was in a great location in San Bernardino with many restaurants and conveniences close by for those who may not want to drive any further - and it was super clean! Very friendly front desk staff as well as good hot breakie the next morning!

"Manager and staff very unfriendly, treat the people horrible and won't help to fix any problems with your staying.."

1
fredberlen, Antioch 06/01/2019

My advise depend another $20 dollar and stay in a better hotel... this one doesn't worth spend $60 dollars per night ... mother 6 have better attention and the property is more secure that this one ... disgraceful!!!'

"Clean Hotel and Great Breakfast!!!"

5
146brents, San Bernardino, California 05/01/2019

The room with bathroom were very clean and in order. The breakfast was Awesome and delicious, the best I've ever had. The beds and pillows were very comfortable for us to rest.The hotel lobby was clean and the Staff were very professional.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for you kind review. We strive to bring enjoyment, comfort and safety to our hotel and guest stays. Again, Thank you and hope to see you again soon,

"1 room"

5
User 30/11/2018

Very friendly and helpful staff,nice location and convient to stores, restaurants etc. Clean rooms and grounds. Very nice breakfast with good variety and wonderful taste. Nice pool and hot tub area. Definitely recommend staying here.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Davidmccowan, Wow! Thank you for awesome feedback to our staff and we are so glad we made your stay convenient and comfortable. We are also please to know that you enjoyed the breakfast, especially the pool and the hot tub area. We are looking forward to seeing you again here at SureStay Plus Hotel!

"Decent Value in Safe Area"

4
User 06/11/2018

This hotel is in a safe area of San Bernardino and located in walking distance of many restaurants and bars. It was clean and conveniently located near freeway on ramps. They have a decent breakfast with pleasant indoor and outdoor seating areas. The pool is minuscule. It's what you expect from the Best Western chain.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Susan S, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Nice clean room"

4
User 21/09/2018

My room was clean, bright and exactly as shown on pictures on website. Bed was comfy with lots of pillows breakfast was good, scrambled or hard boiled eggs, sausage, and potatoes in addition to standard waffles, cereal and toast offerings. Front desk Jessica was friendly and very pleasant. Nice stay will definitely chose this hotel again

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind comments Betsy R! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We would love to have you back and we do hope to see you again soon.

"Rude staff and rude head housekeeper, Susan"

1
User 14/08/2018

After traveling for 600 miles, got to hotel about 1. Was told room was not ready, check-in at 3. I asked to check in early, sit by the pool until room was ready and was told NO. I asked to use a bathroom and was told there was none I could use. Sat in parking lot, 110 degrees with sick dog in car, A/C running. Saw three housekeepers working on other rooms. I asked one if she could do our room next and she said no problem. When head housekeeper, Susan, saw this, she kept going in room, looking at us, wasting housekeepers time. Took almost the two hours to clean room then we had to wait for Susan to approve before we could check-in. Sat in lobby waiting for her. When she saw me she snidely and condescendly said "Sweatheart. . .did you pull my girl off her job to clean your room?" I told her I asked if she could do it next as it was 110 out and I had a dog that needed air. When she spoke to me, she was so rude and belittling that the woman behind the desk laughed. I was so upset, i couldn't look up as I did not want them to see tears in my eyes. We could not wait to leave the property in the morning and we really thought something was going to be done to our vehicle or we would be charged extra trumped-up cleaning fee for our dog. Avoid this hotel like the plague!!!

Jay H, Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review. Your critical review and comment help us to improve and provide better service in the future. If you have experience any inconvenience during your stay, please do not hesitate to contact the staff members as we are to ready to help you. We hope that you would give us another chance next time!

"A solid choice for the area"

4
Unavid, Elizabethtown 09/08/2018

Best Western generally has a reputation for good quality properties, and this is no exception. The room was decently sized, had a mini fridge and microwave, a good shower with a low stepover height tub, and the usual desk/chair with power outlet. The included breakfast (does anyone honestly believe it to be "free") is slightly above average in quality but typical in variety. Be careful when booking through anything but the Best Western website- apparently there's a glitch where smoking preference is not accurately transmitted to the hotel. I was almost given a smoking room which for me is absolutely unacceptable; thankfully, the hotel was able to find me a non-smoking room. Be sure to call the hotel directly to confirm your smoking preference if you book online. There are two restaurants within walking distance- the Black Angus, currently closed for renovation, and the Claim Jumper which was excellent. For the money, it's a solid four out of five location.

Jay H, Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We would love to see you again next time!

"Terrible"

1
User 07/08/2018

The customer service was terrible. They charged me for that decortaive bed cover (why in the world anyone would steal that?) And when i told them that i placed them in the drawers while we were there, obvuiosly housekeeping didnt even look, they didnt take responsibility at all. This place is nasty

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.