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SureStay Plus Hotel by Best Western San Bernardino South, San Bernardino

4.0/5  - basé sur 380 notations.
294 E Hospitality Ln, 92408-3415, San Bernardino, United States - See map
SureStay Plus Hotel by Best Western San Bernardino South - Welcome to the SureStay Plus Hotel by Best Western San Bernadino South! The SureStay Plus Hotel by Best Western San Bernardino South is ideally located in the center of San Bernardino. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This charming San Bernardino, California hotel is conveniently located less than an hour away from the Ontario International Airport, Citizens Bank Arena, California Speedway, Lake Arrowhead, San Manuel Casino, beaches, Disneyland® and Knott's Berry Farm®. Experience the highest standards in customer service and accommodations while staying at the SureStay Plus Hotel by Best Western San Bernardino South. Situated in southern California's San Bernardino County, this San Bernardino hotel boasts well-appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television with Showtime® and wireless high-speed Internet access. Enjoy a complimentary heat and serve breakfast bar each morning before heading out to explore the San Bernardino area. Other hotel amenities include an outdoor swimming pool and hot tub, free parking and limited business services. Pets are welcome with a small fee. Guests staying at the SureStay Plus Hotel by Best Western San Bernardino South will find themselves less than five miles from most local attractions including the NOS Orange Show Regional Fairgrounds and the California Speedway, home to a variety NASCAR® events. Corporate travelers will appreciate being close to Norton Air Force Base, the Loma Linda Medical Center and Northrup Grumman. Both Loma Linda University and University of Redlands are within four miles of the hotel, making the SureStay Plus Hotel by Best Western San Bernardino South ideal for guests visiting students. Hotel guests will also enjoy taking a quick day trip to beaches at the California coast, snow skiing in the mountains or a fun-filled day at Disneyland® and Knott's Berry Farm®, all less than an hour away. The friendly, helpful staff at the SureStay Plus Hotel by Best Western San Bernardino South is ready to ensure a fun-filled memorable stay!

SureStay Plus

Hotel by Best Western San Bernardino South

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
based on 385 guest reviews
NOTE ISSUED
Excellent
143
Very Good
118
Average
65
Poor
25
Terrible
34
REFER TO NOTICE
Business Business
105
Couples Couples
86
Family Family
120
Friends getaway Friends getaway
24
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Noisy Good Value"

4
14/02/2019

This property is priced right and the location suits us, but the was a lot of noise from adjacent rooms during this stay. Either the soundproofing is inadequate or other guests were particularly boisterous at all hours. Early work schedule meant we missed out on breakfast.

"Excellent stay"

5
12/02/2019

Room was comfy & very clean even tho the bed would squeak everytime you moved it was still comfortable breakfast was great they had various thing to choose fromstaff was awesome & very polite i would definitely stay here again

"Clean quiet place with a great breakfast."

4
10/02/2019

I have stayed numerous times in this hotel for business travel. The staff is courteous, and after the first couple of visits the front desk clerk remembered me and called me by my correct name. The rooms are clean, with nice beds, and linen. The floors are not carpeted, but are probably able to be kept cleaner that way.

"Everyone is friendly!"

4
06/02/2019

The location is good since it's around restaurants. Gas station next to the hotel. Seems like it's in a busy area but there is hardly any noise. The mall is close by. Everyone is nice and clean hotel. they deal with any matter immediately.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we hope you will visit us again soon.

"Business Trip"

5
04/02/2019

i was not expecting much from a hotel in San Bernardino, CA but everything from the cleanliness to the staff wow'd me. i will search for SureStay where ever my travels take me. thank you for the enjoyable stay.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind review and we hope you will visit us again soon.

"San Berdoo"

4
23/01/2019

Never heard of SureStay; the name change almost made us look elsewhere for a BW. New room keys were great. Some body hairs from someone else on sheets. Thought as reward members we would be presented with a courtesy bag containing, at least, some water!

"WORST HOTEL EVER"

1
22/01/2019

I checked in late fridge nor heater worked was promised free night or money back in AM the Mng said they should of never told me that she did not honor her word my food went bad and I was cold all night please whatever you do DO NOT COME here 1 will tell you something and manager will wash her hands by sayng they should of never told you that she's a liar who would of gotten all my drivers to stay there twice a week every week I'm so upset and disappointed

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Sorry to hear of you unsatifactory stay, but whomever you spoke with was not with the Manager. You can contact the hotel and speak with the manager.

"Best Hotel Stay"

5
15/01/2019

Outstanding staff, really seemed to enjoy their jobs. Rooms clean and comfortable. Safe well lit parking. Breakfast was delicious. Had 2 minor issues that were immediately remedied. Will definitely stay here again.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
We are delighted to hear that you had a very pleasant stay with us. We strive to make every guest stay here enjoyable and without stress. We thank you for your kind review and will see you again.

"Good hotel for business in the downtown area of San Bernardino"

4
12/01/2019

This hotel is very convenient for business/family stays in the downtown San Bernardino area and even is convenient for Riverside family business. The room, internet service, and continental breakfast were perfectly in order. We did, however, awaken a few times due to traffic noise and/or light from the parking lot or surrounding lights. Despite this, we will likely stay again when we need to be in town, as it was a good stay overall and the staff was friendly and professional.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for you kind review. We strive to bring enjoyment as well as safety to our hotel and guest stays. We are working on eliminating freeway noise in the rooms. Again, Thank you and hope to see you again soon,

"Xmas Vacay pit stop"

4
07/01/2019

The hotel was in a great location in San Bernardino with many restaurants and conveniences close by for those who may not want to drive any further - and it was super clean! Very friendly front desk staff as well as good hot breakie the next morning!

"Manager and staff very unfriendly, treat the people horrible and won't help to fix any problems with your staying.."

1
06/01/2019

My advise depend another $20 dollar and stay in a better hotel... this one doesn't worth spend $60 dollars per night ... mother 6 have better attention and the property is more secure that this one ... disgraceful!!!'

"Clean Hotel and Great Breakfast!!!"

5
05/01/2019

The room with bathroom were very clean and in order. The breakfast was Awesome and delicious, the best I've ever had. The beds and pillows were very comfortable for us to rest.The hotel lobby was clean and the Staff were very professional.

surestayplus, General Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for you kind review. We strive to bring enjoyment, comfort and safety to our hotel and guest stays. Again, Thank you and hope to see you again soon,

"1 room"

5
30/11/2018

Very friendly and helpful staff,nice location and convient to stores, restaurants etc. Clean rooms and grounds. Very nice breakfast with good variety and wonderful taste. Nice pool and hot tub area. Definitely recommend staying here.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Hi Davidmccowan, Wow! Thank you for awesome feedback to our staff and we are so glad we made your stay convenient and comfortable. We are also please to know that you enjoyed the breakfast, especially the pool and the hot tub area. We are looking forward to seeing you again here at SureStay Plus Hotel!

"Decent Value in Safe Area"

4
06/11/2018

This hotel is in a safe area of San Bernardino and located in walking distance of many restaurants and bars. It was clean and conveniently located near freeway on ramps. They have a decent breakfast with pleasant indoor and outdoor seating areas. The pool is minuscule. It's what you expect from the Best Western chain.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Dear Susan S, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Nice clean room"

4
21/09/2018

My room was clean, bright and exactly as shown on pictures on website. Bed was comfy with lots of pillows breakfast was good, scrambled or hard boiled eggs, sausage, and potatoes in addition to standard waffles, cereal and toast offerings. Front desk Jessica was friendly and very pleasant. Nice stay will definitely chose this hotel again

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for your kind comments Betsy R! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We would love to have you back and we do hope to see you again soon.

"Rude staff and rude head housekeeper, Susan"

1
14/08/2018

After traveling for 600 miles, got to hotel about 1. Was told room was not ready, check-in at 3. I asked to check in early, sit by the pool until room was ready and was told NO. I asked to use a bathroom and was told there was none I could use. Sat in parking lot, 110 degrees with sick dog in car, A/C running. Saw three housekeepers working on other rooms. I asked one if she could do our room next and she said no problem. When head housekeeper, Susan, saw this, she kept going in room, looking at us, wasting housekeepers time. Took almost the two hours to clean room then we had to wait for Susan to approve before we could check-in. Sat in lobby waiting for her. When she saw me she snidely and condescendly said "Sweatheart. . .did you pull my girl off her job to clean your room?" I told her I asked if she could do it next as it was 110 out and I had a dog that needed air. When she spoke to me, she was so rude and belittling that the woman behind the desk laughed. I was so upset, i couldn't look up as I did not want them to see tears in my eyes. We could not wait to leave the property in the morning and we really thought something was going to be done to our vehicle or we would be charged extra trumped-up cleaning fee for our dog. Avoid this hotel like the plague!!!

Jay H, Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review. Your critical review and comment help us to improve and provide better service in the future. If you have experience any inconvenience during your stay, please do not hesitate to contact the staff members as we are to ready to help you. We hope that you would give us another chance next time!

"A solid choice for the area"

4
09/08/2018

Best Western generally has a reputation for good quality properties, and this is no exception. The room was decently sized, had a mini fridge and microwave, a good shower with a low stepover height tub, and the usual desk/chair with power outlet. The included breakfast (does anyone honestly believe it to be "free") is slightly above average in quality but typical in variety. Be careful when booking through anything but the Best Western website- apparently there's a glitch where smoking preference is not accurately transmitted to the hotel. I was almost given a smoking room which for me is absolutely unacceptable; thankfully, the hotel was able to find me a non-smoking room. Be sure to call the hotel directly to confirm your smoking preference if you book online. There are two restaurants within walking distance- the Black Angus, currently closed for renovation, and the Claim Jumper which was excellent. For the money, it's a solid four out of five location.

Jay H, Manager at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We would love to see you again next time!

"Terrible"

1
07/08/2018

The customer service was terrible. They charged me for that decortaive bed cover (why in the world anyone would steal that?) And when i told them that i placed them in the drawers while we were there, obvuiosly housekeeping didnt even look, they didnt take responsibility at all. This place is nasty

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Bernardino South, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort