ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Hospitality Lane, San Bernardino

4.0/5  - basé sur 363 notations.
294 E Hospitality Ln, 92408-3415, San Bernardino, United States - See map

This charming San Bernardino, California hotel is conveniently located less than an hour away from the California Speedway, beaches, Disneyland® and Knott's Berry Farm®. Experience the highest standards in customer service and accommodations while staying at the Best Western Hospitality Lane. Situated in southern California's San Bernardino County, this San Bernardino hotel boasts well-appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television with Showtime® and wireless high-speed Internet access. Enjoy a complimentary heat and serve breakfast bar each morning before heading out to explore the San Bernardino area. Other hotel amenities include an outdoor swimming pool and hot tub, free parking and limited business services. Pets are welcome with a small fee. Guests staying at the Best Western® Hospitality Lane will find themselves less than five miles from most local attractions including the Orange Show Regional Fairgrounds and the California Speedway, home to a variety NASCAR® events. Corporate travelers will appreciate being close to Norton Air Force Base, the Loma Linda Medical Center and Northrup Grumman. Both Loma Linda University and University of Redlands are within four miles of the hotel, making the Best Western Hospitality Lane ideal for guests visiting students. Hotel guests will also enjoy taking a quick day trip to beaches at the California coast, snow skiing in the mountains or a fun-filled day at Disneyland® and Knott's Berry Farm®, all less than an hour away. The friendly, helpful staff at the Best Western Hospitality Lane is ready to ensure a fun-filled memorable stay in San Bernardino, California. Make a reservation today and save!

Best Western

Hotel Hospitality Lane

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 363 guest reviews
NOTE ISSUED
Excellent
137
Very Good
106
Average
65
Poor
25
Terrible
30
REFER TO NOTICE
Business Business
100
Couples Couples
81
Family Family
113
Friends getaway Friends getaway
23
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A solid choice for the area"

4
09/08/2018

Best Western generally has a reputation for good quality properties, and this is no exception. The room was decently sized, had a mini fridge and microwave, a good shower with a low stepover height tub, and the usual desk/chair with power outlet. The included breakfast (does anyone honestly believe it to be "free") is slightly above average in quality but typical in variety. Be careful when booking through anything but the Best Western website- apparently there's a glitch where smoking preference is not accurately transmitted to the hotel. I was almost given a smoking room which for me is absolutely unacceptable; thankfully, the hotel was able to find me a non-smoking room. Be sure to call the hotel directly to confirm your smoking preference if you book online. There are two restaurants within walking distance- the Black Angus, currently closed for renovation, and the Claim Jumper which was excellent. For the money, it's a solid four out of five location.

"Terrible"

1
07/08/2018

The customer service was terrible. They charged me for that decortaive bed cover (why in the world anyone would steal that?) And when i told them that i placed them in the drawers while we were there, obvuiosly housekeeping didnt even look, they didnt take responsibility at all. This place is nasty

"Hospility Lane Best Western"

5
31/07/2018

This was an excellent property. We always stay at Best Western Hotels when we go anywhere in the US. My husband and I would definitely stay here again when we are in California. It is in a good area the staff is accomodating and very pleasant. They greet you when you want in and when you leave. We are going to California again in late September and the first week of December and would stay here again

Jay H, Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We would love to see you again next time!

"July 4th quiet retreat "

3
06/07/2018

For $100 per night? Let me see. Good - Booked online. Called the day of check in and was given accommodation for handicap access. Lizette was professional and friendly upon check in. She made sure we had a pool key. If you don't ask, you won't get. We were in Room 121. It faces the main road with a lot of traffic. I was shocked that it was extremely quiet inside. The parking lot is lit up and there is noticeably security cameras everywhere. We had no worries about security and our vehicle. Room 121 was spacious and clean. It had a working Air Conditioner, refrigerator and microwave as well as a nice 32" HD TV. BAD: The finishes in this room are dated. The walls are flawed and whoever painted needs to be fired. See photos. The room smelled so strongly of bleach that I had to take allergy medicine the whole time I was there. I couldn't breathe at all. The King Bed was a welcome sight as we've had more than our share of Queens. However, it felt like sleeping on a padded floor. It was supposed hard. My husband and I enjoyed our quiet time on July 4th weekend, which was the motive of this trip. Great job. Would do it again. If I had to, I would set a $70 budget for this same exact room. I do not believe it rates $100, that we paid. This is based on my experiences at other Hotels.

Jay H, Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review. Your critical review and comment help us to improve and provide better service in the future. If you have experience any inconvenience during your stay, please do not hesitate to contact the staff members as we are to ready to help you. We hope that you would give us another chance next time!

"San Bernardino Business Trip"

4
23/06/2018

Stayed one night at the Best Western. It is an older property. I did not have a reservation but I was able to get a room at a very fair rate. The room was clean although it had a slight odor from frequent use by travelers. It did have a small microwave and a refrigerator with two complimentary bottles of water. It was in walking distance to several good restaurants. The The complimentary breakfast served at 6:00 am was very good. I was able to sit outside in a small patio area to eat and read the complimentary USA Today. Very friendly staff. I would stay at this motel again.

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We look forward to see you again next time!

"Nice. I would stay again."

3
24/05/2018

This was a stopover for us on the way from Sacramento to Palm Springs. The hotel was nice. Professional staff, modern appearance. Our room had a simulated wood laminate floor, which we liked. But when I got a towel wet and wiped the floor, the towel was very dirty. The floors need to be mopped, not just dusted. Beyond that, we liked the hotel very much. The hot tub was nice in the evening. Plenty of pay tv channels to choose from. Breakfast is better than average. We would stay again.

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! The floors are mopped and dusted after a guest checks out, however because it is an exterior corridor property, it is very hard to maintain the floor completely clean. We are aware of guests feedback and try to improve the cleaning process though. Thank you. We appreciate your positive comment and encouragements. We hope to see you again next time!

"Missed a couple marks for me"

4
18/05/2018

First off, the room was very clean, moderately sized and had a nice desk for working at. The air conditioning was AMAZING. I am one of those that usually runs warm no matter what and at night I prefer the room to be like an ice box...boy it deliver. In the evenings I had it set ti 69-70 and to turn off when it hit that temperature. Normally most hotels I set it as low as it goes and let it run all the time. My biggest issues were that there was no elevator, so if you get stuck on the second floor like I did you have to lug all your stuff up which is quite inconvenient. Secondly, my key cards kept not working. They asked if I had it near a cellphone or other credit card and I didn't..so not sure what the issue with that is. Just kind of annoying to get all the way up to your room then have to take whatever you're carrying back to your car or with you into the lobby to get your keys re done. Lastly, the walkways outside of the rooms. For the most part the hotel is very quiet. But when housekeeping comes by with they carts it sounds like an airplane is landing. Not great if you are trying to sleep in. Having said that I would still stay here again.

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! I am sorry that you had couple inconveniences but I hope everything else was to your liking. I will definitely take a look at the key card/lock issue. Thank you for your feedback, and we appreciate your positive comment and encouragements. We hope to see you again next time!

"A nice hotel"

5
16/04/2018

We received a quick check-in, had a nice clean room with a comfortable bed, and were in a quiet location. The hotel is close to many good restaurants, and there is quick access to the 215 and the 10 freeways.

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We hope to see you again next time!

"Exceptional Price-Cleanliness-Service"

5
13/04/2018

Pool area clean in great repair. Rooms newly renovated. Careful of the slippery tubs (they were painted). {property very well maintained ,clean and tidy. Steak House restaurant next door as well as a convenient store. Decor pretty. Bed medium firm with a nice thick mattress cover. In room fridge & coffee

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your positive comment and encouragements. We hope to see you again next time!

"They might take your stuff if you leave anything behind."

1
12/04/2018

I forgot my airpods in the room in a very clear spot, on the desk between the two beds. I called two hours after checking out to report this and front desk asked me to call back a day after because the housekeeping have already left. I called the next morning per their request, the agent put me on hold and I had to wait more than 45 minutes to get an abrupt answer of "we cannot find them and why are you calling just now and not yesterday when you checked out??" Haaaaaa!! First: I was sure they were left in the room! Second: the way they handled that was non professional and the housekeeping was impolite talking to me. Besides, the pool is right on the street, so it's zero privacy.

"Good place to stay"

4
28/03/2018

For being on the corner of 2 busy roads, it was relatively quiet. We were traveling with our dog and were pleasantly surprised that our room had manufactured wood floors in place of carpet. The room was clean and comfortable and met all our needs for the night. The staff was friendly and helpful. We would stay there again.

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We appreciate your(and your dogs') business. Your positive comment encourages us. We hope to see you again next time!

"Poor area, lots of homeless people and felt insecure. No where to eat except Denny's and the food was terrible."

1
04/02/2018

No facilities in the area and loud rambunctious guests. We tried three different rooms and they all smelled of smoke. Kept having to keep an eye on our vehicle. Little sleep that night. Won't return here. Definitely not BW standards.

Jay H, General Manager at Best Western Hospitality Lane, responded to this review
Thank you for choosing Best Western Hospitality Lane, and thank you for your review. Your critical review and comment help us to improve and provide better service in the future. We plan to make major changes to the hotel in a near future. We hope you would give us a second chance at that time.

"Soccer Tournament"

3
13/01/2018

We stayed at the Best Western Hospitality lane and we have to say we had a a better experience than bad. Our check in was ok they did have the opportunity to make it better but they didn't and I'm not saying an upgrade or anything of that matter all rooms are the same king or two full beds( they call them queens) the customer services was just missing a Caucasian lady try but the Mexican lady was just not nice. But over all the check was ok I guess Our rooms was good clean and the rooms seem to be fairly new or very well maintain great for a one night stay Location is amazing they have many chain restaurants other hotels in the area even Costco is close by. The hotel grounds are well kept over all was a good hotel and we will be back if the price is right and we have the need to stay in that area.

"Nice place to stay"

4
08/01/2018

Stayed here on two occasions while working on a project. The property is located nice area,with plenty of dining options. The rooms were large,clean and well furnished.Staff was friendly. The breakfast was simple but well done with hot and cold options. It's one of the main reasons I stay here. It's a nice way to start the day

"Vacation Hospitality Lane"

5
25/12/2017

Beautiful stay, rooms were clean, staff were friendly and helpful. Breakfast was okay. They were a bit cluttered and brown sugar was hard as a rock. A worker was in the way dropping items while people were trying to get around her.

"DO NOT USE-BEWARE"

1
21/12/2017

I had a business trip to San Bernardino County and had used this hotel in the past. I will NEVER use it again. Beds are shot, cold goes right through the windows. There are spots on the doors where you see right through edges. The microwave did not work, called front desk, response we will change, 2 hours waiting called front desk, response worker was trying to get dolly, my response why just lift it, it is a small microwave, she said no the microwave and refrigerator were bolted together, WTF OMG. Their fix you can come to front office to use microwave here. SMH, very disappointed. NEVER AGAIN WILL I SET FOOT ON THIS PROPERTY!! Your money is better spent else ware. Obviously management is just collecting and does NO upkeep on this property. Also there are a lot of construction people that use this property-good luck during breakfast 6-8AM.

"Great Value, Great Place to Stay"

5
14/12/2017

This Best Western was exactly what we needed! Perfect location of the I-10 made it easy to get everywhere we needed to go! Great restaurants within walking distance! Warm and friendly staff, excellent, spacious, CLEAN room, wonderful REAL breakfast! Highly recommend staying here!!

"Horrible Customer Service AGAIN"

1
14/12/2017

Beds are horrible, customer service is the worst of any BW I have ever stayed at. Most BW's have the best customer service, this one I have now tried twice and am done trying. I have checked in at about 8 p.m. both times and had the same person each time. I am just happy there are lot's of BW's to choose from

"Very clean and friendly"

4
13/12/2017

This hotel was clean and the staff was very friendly. They had a great breakfast including eggs and waffles. Plenty of eating places close by including a steak house, Red Lobster, and the Golden Corral. Its conveniently located right off the 10 frwy. The only thing I didn't like was the extremely fat pillows on the bed. If you need a flatter one, you need to bring your own because they don't offer them. No carpet in rooms makes it nice and clean. Our room had a microwave and fridge. I would definitely stay here again.

"Top Notch"

5
05/12/2017

Clean, nicely appointed rooms. Comfy beds. Convenient to freeway and dining options. I'd definitely stay again on my next road trip... Continental breakfast was nicely presented; internet strength and speed was great!

"Two day business trip to San Bernardino, CA."

5
01/12/2017

Nice place. Great breakfast with good food and lots of table space. Location was easy to find right off the freeway but far enough from the freeway so there was no noise. Parking was plentiful and very close to the rooms. Many dinner locations were near by.

"recent stay at hotel"

4
27/11/2017

My recent stay at Best Western Hotel has always been excellent and I would recommend anyone taking the time to make registration to stay at this chain of hotels. the check in, employee service, cleanliness and response to any concerns is promptly taken care of and I can assure you, you'll make reservations again to stay at a best western hotel again.

"Great Stay at San Berdo, CA."

5
25/11/2017

I must state that I do visit the inland Empire often to visit family and attend sporting events and stay a couple of different Best Western Hotels in the area and they are all great places to stay and find the Best Western San Bernardino on Hospitality Lane as my favorite. I hope your stay is as good as mine was.

"Nice place to stay"

4
19/11/2017

One of the best places we have stayed in a while. Employees are nice, pleasant and kind. Rooms are nice and clean. Check in was a little slow but overall we were satisfied with the service we received.

"Ok Best Western Offering"

3
17/11/2017

Pet friendly, convenient to freeway. Small breakfast room, although outside dining available. I guess the weather here is nice enough to eat outside all year. Restaurants nearby, although I dont recommend the Sizzler. Typical BW lodging, affordable and reasonable.

"best western stay"

4
16/11/2017

Nice hotel clean good food night time staff great desk staff grumpy cleaning forgot to clean our room for the 2 night stay we were satisfied with our stay since we spent most time with family for veterans day - Thank you to all the veterans our two fathers and nephew

"Very Good - recommend this hotel"

4
14/11/2017

We were on a road trip. Arrived tired. The check-in was quick and easy. Front desk staff personable and polite. Room was clean - I like the no carpet as that is very much like my home and means when the floor is cleaned, it really is clean. Carpet in a hotel is very suspect to me. Bed was comfortable. Location is very handy - close to I10 but still quiet.

"Best Western Hotel, San Bernadino LA"

4
13/11/2017

A clean and budget accommodation that provided a 4-Star service for a good price. Location is convenient and easily accessible, room was clean and furniture and WiFi was smooth. Note a problem getting connected. Didn't expect such a presentation of breakfast which was excellent and generous. Have no hesitation in staying in same hotel in future nor recommendation to friends and family. Staff was in general quite pleasant and helpful.

"Terrible hotel"

1
09/11/2017

Terrible hotel. I checked out 30 minutes late and was charged for an additional night. Floors were filthy, my feet turned black walking around the room. Staff were rude and went out of their way to make my stay unpleasant. I will not patronize this establishment again. Stay away, more trouble than it's worth.

"Worth it"

5
02/11/2017

The veteran discount they gave me put them at the same price as the Econolodge in Fontana!!! Great location and very nice rooms. There are numerous good restaurants, all within walking distance. I hate to give such a good review...next time I'm in the area, the may be all booked up!

"One night"

5
24/10/2017

Good place to stay. This is the third time my wife and I have stayed here. The breakfast has been awesome every time with very helpful people there to help you out when you are eating breakfast. Good places to eat near by.

"Nice Hotel"

4
23/10/2017

Location is close to the freeway, so easy access. A little noisy due to being by a major intersection, but didn't hear too much noise at night. The room was nice and clean. The shower could use an upgrade. But other than that, nice and clean. Breakfast was good. A very good deal.

"Great hotel in San Bernardino"

5
22/10/2017

We called ahead for a reservation a day earlier and received very polite assistance. The hotel was easy to find and easy access to the interstate. The hotel staff was very professional, the room was clean and comfortable. The guest laundry was very nice amenity. Breakfast was very good! We usually travel with our English Bulldog and the staff made here very welcome.

"Great place to stay"

5
20/10/2017

I stay here often.It is close to Loma Linda hospital where I go 4 or 5 times a year.It is close to freeways, good restaurants and recreation areas. The staff is always helpful,friendly and knowledgeable.Attention is given to the rooms,all are clean and well manicured.All the staff is very polite and helpful.It shows me the hotel has good management with good communication skills.

"Pleased Customer"

5
09/10/2017

Great customer service here! All of the employees were helpful and curtious. I was very pleased with my stay and will definitely be returning. I do strongly recommend Best Western to any travelers in the area. Also important to me is the fact that I can be in a nice hotel and have a smoking room. Many companies no longer offer that.

"Great stay"

5
02/10/2017

We like the stay a lot, the only thing we didn't like it's that even when we ask for non-smoking it did smell like cigarette. Overall stay was good. I been staying with you guys most of the time as long as there is a hotel close to my jobs

"This is not up to Best Western standards"

1
02/10/2017

First room not ready at promised check in time. Then actually told my husband to go over to gas station for restroom since our room wasn't ready and they had no public restroom. Lets top it off by the fact the room smell like urine.

"Let up on the chemicals"

3
28/09/2017

Over all a decent value accommodations. Typical motel 6 style, maybe a notch above. Free breakfast. Courteous staff and accommodating. I had to check out the second day because they go way overboard with the cleaning chemicals. Just absolutely unbearable. The smell of the floor cleaner made me nauseous. They were kind enough to fully refund remaining nights.

"5Starrr"

5
27/09/2017

Great hotel!couldnt have asked for more! Will definitely book same hotel next year! Great breakfast, beds, pillows and very spacious! Didnt get to use the pool but it looked so clean and they offered complimentary pool towels !

"A fine place to stay"

4
27/09/2017

Best Western Hospitality Lane is well located just off I-10 and I-215. The rooms are nice enough, comfortable, and available at decent prices. The breakfasts were excellent and there was a nice patio area where I could eat outdoors. Some rooms had nice views of the mountains to the north, mine did not. Nor did it have a balcony, but it was what I'd requested, an upstairs, corner room, so I was satisfied. Hotel staff were friendly and helpful. There are many restaurants very nearby, and I enjoyed an evening at a very nice patio bar area at the competition hotel across the lane, Doubletree Inn, without having to drive anywhere. I would stay again.

"OUR ROOM WAS BROKEN INTO"

1
18/09/2017

I had the WORST experience I have ever had at a hotel before. We check in and the front desk "lady" was not inviting or welcoming at all. Get to our room and it was cleaned well and kept together well. We left for an event around 330 in the afternoon and got back at around 2 in the morning to our door being OPEN and ALL of our stuff and bags gone (clothes, shoes, makeup, tablets, phones, purses, credit cards) more than $1,000 worth of things and my card was charged more than $1,000. EVEN OUR TOOTHBRUSHES??? We called the front desk and she said "sorry I can't do anything for you" called and a police officer came down for a report. When he had gone to check out the front desk "lady" was not apologetic or helpful by any means, she brushed us off after we had no clean clothes or anything really, no compassion. When we finally spoke with the manger (which took more than 6 hours to reach him) he acted as if he knew nothing about it. All I ask is for a little compassion and respect. WILL NEVER STAY HERE AGAIN!

"Excellent Place for R&R"

5
18/09/2017

I have stayed at this property numerous times and have been satisfied every time. The property is always clean and well kept. The staff is very friendly and work hard to make you feel welcome. Security has never been a problem. The rooms are comfortable and the internet works well. The pool is always clean refreshing. I would recommend this property to everyone.

"Not Good, Not Bad"

3
03/09/2017

I would describe this as a middle of the road Best Western motel. It has the normal amenities. The quality is average. It has a bathroom on the average to small size. It has a sink with average counter space. It has a small microwave. It also has a coffee maker and refrigerator. It has a small, (quite small) flat screen TV. The bed was lumpy and squeaked worse than our old sofa's hide-a-bed. The room was noisy from outside and from the room upstairs. The motel has a good breakfast, which has become the norm nowadays.

"Very pleased"

5
27/08/2017

We had to stay 5 nights husband had an operation at Loma Linda Hospital. The staff were very helpful, the breakfast a cut above some other B.W. and the decor and room was very comfortable. Also appreciated were 2 + nice eating establishments I could walk to. Also, within about a 5+ mile area, the area are a large selections of places to eat, something for everybody.

"Very Nice Surprise!"

4
23/08/2017

Loved that the room was spacious and no carpet in room! Very clean and quiet! An elevator would have been nice but not expected. Disappointed at the choice of fruit and granola bar available to take since we had to check-out before breakfast was being served.

"Horrible Customer Service at Front Desk"

2
23/08/2017

I stay at Best Western's everywhere and have never seen the customer service as horrible as this one. The front desk woman was almost irritated that we even arrived. Our keys didn't work so we had to go back to the front desk, then we needed the wifi password, we spent 20 minutes trying to get it only to find out she had written it on our key holder which had she mentioned that we would have known when we go to our room

"Don't Stay Here! You will not be happy with the experience. The beds are terrible and not comfortable at all."

1
23/08/2017

The beds were terrible! Felt like I was sleeping on a concrete floor. I got absolutely no sleep due to the lack of comfort of the bed. The box spring was broken and squeaking so loudly I was never able to roll over without being disturbed. The food for the continental breakfast was garbage. So bad I couldn't eat it. The only positive about this stay was that they had excellent coffee.

"Perfect for the price"

5
14/08/2017

Only $81/night with AAA discount. Clean, safe, everything worked, friendly staff... Couldn't ask for more with this cheap of a hotel. The breakfast was subpar, but again can't complain because it's so cheap! Would definitely return

"Absolutely horrible"

1
14/08/2017

The staff is extremely rude and unprofessional. The air conditioning didn't work properly and gave the roome a humid musty smell. Loud noice from other rooms. No late check out . Put an additional charge of $100 for a towel that got a little water soluble hair dye on it from my girlfriends hair. Tried to find out who the manager was and when they would be in and Irene refused to give that information. Don't stay here !

"Reasonably priced option"

4
12/08/2017

The Best Western Hospitality Lane was a reasonably priced hotel right off the freeway in San Bernardino. My room was comfortable enough and it didn't seem dirty as mentioned in other reviews. It had a desk and chair as well as a fairly comfortable stuffed chair. My bed was fine. I would have liked it if the air conditioner had the option of a continuous fan (to just recycle the cool air when the room reaches the desired temperature and provide white noise) . Instead, it cycled on and off throughout the night. Being close to the freeway resulted in some road noise which would have been cancelled out by a continuous fan. The stairs were inconveniently located, seemingly near neither the parking nor the room and the parking was narrow. There are plenty of restaurants nearby but navigating the streets was a bit of a challenge with bus lanes, lots of U turns, and a freeway ramp disguised as a regular street. The hotel provided a free hot breakfast with waffles, eggs, bacon, and sausages but I overslept and by the time I got there it was pretty picked over (my own fault). Overall I had a comfortable stay.

"nice location and comfortable little place"

3
06/08/2017

we enjoyed our stay . rooms clean and quiet the beds comfortable and had zero issues at all.. had fridge and microwave in the room which was nice.. definitely stay again. wasn't anything fancy. breakfast was pretty plain for variety but we ate and hit it road

"Decent Room for the Price"

3
01/08/2017

My husband and I stayed here for only one night. We were barely in the room for a few hours, just to sleep and shower. The room was freshly cleaned when we checked in. In fact, the housekeeping staff had just walked out when we pulled up to the room. The floors were still wet. It was a nice sized room with laminate floors, which I much preferred to carpeting. The only major complaint we had was with the bed. While adequately comfortable, it was excruciatingly noisy and squeaky. Every time we sat on it or moved even the slightest it made noise, very loudly. Needless to say we did not sleep very well, which was annoying, especially since we had a 5.5 hour drive in the morning. Since we did not get back to the room to sleep until after 3 am, we felt there was no point in alerting the staff to this issue. We did bring this up at checkout though and the desk clerk was apologetic. We suggested they have maintenance take a look at the bed before they rented it to anyone else. We would probably stay here again, however we would be sure to immediately address this issue if it happened again, we just didn't have the time on this trip as we had to be somewhere shortly after checking in.

"n/a"

5
28/07/2017

We Always stay at BW Sahara, Blythe on our way to the different locations we visit in California...Very friendly, professional and accomodating. Older place, but kept up very well. A good assortment of breakfast items.

"Unclean and broken pool"

2
28/07/2017

My trip got extended a day and the Hilton DoubleTree that I was staying across the street was booked. I picked the Best Western because of the location. My room was not available mid afternoon and had to settle for a smoking room or wait "an hour or two" for my room to get cleaned. The front desk person made a point to let me know that current guests get their rooms cleaned first. The room obviously stunk and wasn't even very clean. There was hair on the floor in the bathroom. There was a Showtime pamphlet by the TV but no Showtime channels available. I tried calling the front desk 3 times and it just rang and rang -- could never get an answer. The worst part was that the pool was inexplicably closed down that day. This is one of the few selling points of this hotel considering it was 100 degrees. I would not stay here again and would not recommend anyone else to stay here. Stay at the Double Tree across the street!

BestWesternHotels, Corporate at Best Western Hospitality Lane, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"great stay"

5
25/07/2017

Jessica at the front desk is very helpful. the room was clean and well stocked. the pool and spa were clean and ready to go. the tv has every channel you would want . very close to resturants and freeway.. always a great place to stay when in that area.

"Beautiful, cleann laminate floors! No carpeting!!"

4
24/07/2017

I don't like carpeting in any hotel and this hotel has beautiful, clean laminate floors - a very pleasant surpise!!! Everything else was great as well. The breakfast room is small and a bit disorganized, but the food and service were good. Overall good value for money. No complaints!

"Nice Hotel"

4
17/07/2017

The room was clean. Staff was friendly. Breakfast was okay. Didn't like the location for the pool. Loved the free WIFI and television in the room. Will stay here again. Location of the hotel was perfect, centrally located near retail stores and restaurants.

"Good hotel in San Bernadino"

4
17/07/2017

We booked the hotel through central reservations at Best Western as we were traveling for five weeks so tried to book several reservations at once. The hotel is convenient to I-10, and to a variety of restaurants. Central reservations did not forward our request for a first floor pet friendly room but the front desk staff was able to accommodate us at the last minute even though the hotel was full. Not luxurious but quite comfortable

"Great stay"

5
14/07/2017

Was going to stay at a hotel in a shady area.. instead came here and was pleasantly surprised. Price was great. Very clean. Quiet room with everything we needed. Lots of food choices nearby and close to the freeway

"Good price"

5
07/07/2017

It's a good location and quiet. The staff is very polite and welcoming. There was absolutely no problems at all with the parking and getting to the room from the car. You can't hear street traffic or get at all.

"Great"

5
06/07/2017

Will return again thanks BW for your hospitality. Great atmosphere great workers cleanliness very speedy morning an evening check in i really enjoyed my stay. Very quite.breakfast was awesome very hot.

"Great price and stay"

5
28/06/2017

I have stayed in various hotels in the area and Best Western is at the top of my list. The rooms are always clean and the breakfast has many options that fit most dietary needs. My only negative would be that the front desk staff aren't always friendly or welcoming.

"Comfortable stay-lousy Internet"

4
27/06/2017

This is a clean, comfortable, and reasonably-prices facility, easily accessible from I-10 and on a street loaded with great food choices. If you plan to use the Internet, know they use an unsecured server which Google will not connect to and is dangerous if you try to circumvent. For this reason, I nor my associates will stay here anymore.

"Suggestion"

4
24/06/2017

My suggestion to the hotel is to either fix or replace those beds that are starting to aqeek for whatever reason and it seems to be the box spring that is making the noise. Otherwise, everything else is fine.

"Great Experience!"

5
24/06/2017

This hotel is very nice! Extremely clean, very accessible. The vast majority of the staff were friendly and helpful! Great AC, TV stations, coffee maker, microwave and fridge. Beds were firm with lots of pillows.

"Great Stay!"

5
23/06/2017

A reasonable price, in a good convenient location near restaurants. Easy access to the freeway with good parking. The room was very clean, and there was really friendly helpful staff to greet you. A good complete full breakfast was included. A very nice well maintained pool. Over all a great place to stay.

"Good value for the $$"

4
20/06/2017

Good value for the price. The pillows are YUUUGE. Ya gotta bring your own pillow if you don't want a sore neck in the morning. Breakfast consisted of flat rubber eggs, and cold cereal. I opted for the waffle. It was great, but you had to wait in line to make your waffle. I loved the fact that there was no icky carpeting on the floor in the room. It was a nice vinyl with a dark plank design. Had a mini frige, microwave and coffee maker, none of which I used but they were there if we needed them.

"Best Western Stay"

3
13/06/2017

The stay was ok had a few mishaps. Room could have been cleaner. Some one had smoked in this room before. Room was clearly marked non smoking. Had to air out room and leave the A/c on to remove smell. Breakfast was great. Staff tries hard to please you. Friendly staff. Location was ideal for my needs. I will stay again.

"Enjoy Rest and Relaxation."

5
12/06/2017

Have stayed here for before and will stay here again when in this area. Rooms are always clean and well maintained. The staff always makes you feel welcome and right at home. There is a nice restaurant next door and several within easy walking distance. The pool has been just been refinished and is always clean.

"Highly recommend staying here"

5
09/06/2017

We're down for a soccer tournament. Stayed here and loved it all the experience was worth it from the room to the location. Loved how it's walking distance to Black Angus and Royal Corral. I really recommend it.

"Bestest Western"

5
12/05/2017

Employees Jessica and Susan made my latest stay at Best Western On Hospitality Lane a wonderful experience. Great Room,great breakfast. I'll be staying there again. Amenities just what I needed. Room location perfect.

"average - poor"

3
08/05/2017

cleaning crew was excellent had the room nice and organize, smell clean, clean sheets, was excellent and front desk was okay bed when we sat on both beds it made a squeeze noise, the outlets wasn't the blow dryer either

"Thanks Again "

5
06/05/2017

Nice hotel!! have a Hilton honors account but I always seem to find myself getting a nice warming welcoming from Jessica at the front Desk. But I still go a cross the street to get scan of the hilton Double Tree COOKIES with the money I saved by staying a the best western

"The Party Hotel"

1
02/05/2017

I liked the size of the rooms. The layout was was pretty comfortable as well. More than enough hangers and coffee station was nice. We got to the hotel at two am, checked in and went to sleep immediately after getting into the room, only to get not only a call on the hotel room phone but also on my cell at 3:39 AM from the front desk clerk wanting to tell us about room service. REALLY?!?! The next day, as we where leaving, we noticed that there where a bunch of kids hanging out on the balcony in front of their rooms drinking being crazy, didn't directly affect us, but it did look pretty trashy. We did have our room privacy door tag on the first day but removed it the following day expecting to come back to refilled coffee, clean towels and fresh bed linens, no such luck. The last night we noticed a bit of noise coming from a group of kids on the property but thought nothing of it until 3:30 in the morning when they where running up and down the hallways yelling, screaming and laughing. I waited until 4:00, hoping they where just making their way to their room, to call the front office asking the security guard to come and handle it. Fast forward to 5:30, noise finally dies down. We where down for the Masters Nationals Swim competitions, sacrificing two hours of much needed sleep can take a BIG tole on how you rank at the end of day. They did credit us $15.00 for the inconvenience, but, not going to lie, not nearly enough for me to change this review. I wouldn't want anyone else to have to stay in a " Party Hotel" if its not suited for their situation.

"Filthy Rooms and Despicable Service from front desk *IRENE*"

1
25/04/2017

Dealt with the rudeness of Irene, came back two hours later, because my early check in request was ignored, and was told in the most hostile way I was still too early, but she "found " us a room. She knew it was filthy, she asked specifically if that room was ready and we went to it. The sheets were yellow and hadn't been changed since last guest, the floor turned my feet black in 5 steps. Dust undies and funk all over the floor. I was mad, but did NOT want to bother with Irene's face again so I stayed. Check my statement and they charged me money. Called to see why they accused me of stealing pillows. Diamond member no issues anywhere but that one. AVOIDD

bwhl, General Manager at Best Western Hospitality Lane, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for any inconvenience that you may have experienced and I will investigate what has happened. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-381-1681. Sincerely, Jay Hong Director of Operations Best Western Hospitality Lane

"Didn't honor my reservation"

1
23/04/2017

When I arrived, late at night, with my whole family in the car, to check in, I was told I didn't have a reservation. They were less than helpful and didn't have any rooms available. I had an email confirmation of my reservation so I was very confused as to why they didn't have it. The said the computers had gone down and that is why they didn't have it. I was very disappointed in the way they handled everything. They should have offered to help find me something else and gave me a free stay. We will not be staying here ever again in the future!

"Dated decor, but excellent service."

4
21/04/2017

Room could use some updating, but who really looks at hotel room art? Things like scary electrical outlets need to be addressed. Staff is wonderful. The free breakfast is not the best in the area, but is above average and very satisfying.

"Nice Room and amenities"

4
18/04/2017

The room we had was a good size, comfortable bed, not particularly noisy, nice flooring. Refrigerator had a mini-freezer as most BW's do, perfect for cold pacs. Internet speed seemed good. Would recommend a stay for anyone in the area.

"Hope for Mary Run if it's Irene"

2
17/04/2017

The place is exactly what you would expect from the area. The only thing worth it is Mary at the front desk. If you get Irene at check in you are screwed. She is rude, unfriendly, and was actually upset I got to check in early. ALWAYS ACTS LIKE THAT.

"The stay (family)"

5
17/04/2017

The rooms wear great no issue location good no issue so so far so good would recommend but if you have rewards credit be prepared to have a copy in paper to redeem the crisis towerds the stay . Rewards are great and the best western was great for our family

"Great stay"

5
26/11/2016

thank you for a night getaway we needed the time together thanks are marriage need some help and you all were there to make my wife stay perfect thanks for the great stay and to help my family ill let my hole family know of your sevice

"Relax and Enjoy a Quiet Nite."

5
25/11/2016

I have stayed here several times and always have good luck. The rooms are clean, quiet, and comfortable. The staff is always friendly and helpful. You are made to feel welcome and that your business is appreciated. I will continue to stay at this property when in this area.

"Great Motel for the price"

4
19/11/2016

This was a great motel as we passed through SAN Bernadino. The price was a good value, the room was clean and well equipped and maintained. The bed was comfortable and the staff was outstanding! The only downside was the number of homeless people standing and loitering on the sidewalk just off the property.

"Second time not a charm"

3
09/11/2016

We booked a room at this hotel as we had stayed here two years ago and found it adequate. This time not so much. The front desk staff were far from welcoming to the extent of being unfriendly which is a bad start. The room that we were given was at the back side of the hotel next to a busy road resulting in our listening to trucks, emergency vehicles, motorcycles all night. Suffice to say we knew that there were quieter rooms in this hotel and were unsure how it was that we got put into this area after we specifically asked for a quiet room. Judging from the parking lot both in the evening and in the morning the hotel appeared far from fully booked so that could not have been the reason. We were also concerned about the cleanliness of the room as there were a long black hairs in the area of the sink and shower. Breakfast left something to be desired as it consisted of pre-cooked food in packages that were then microwaved. The pancakes were so tough that it was difficult to chew. Overall we were disappointed as our first was much better than this time. We will be looking for another hotel on our next trip through that area.

"Not bad for the price"

3
22/10/2016

The rooms were clean and the bed comfortable (except for the pillows.) The room was generally quiet. The breakfast was largely frozen things, but it was a step up from my expectations. Besides, the OJ was good and they had cold cereal and bagels. I might have generously gone with four stars, but ... the WiFi was horrible, the wall cooler a bit noisy, the pillows awful and the drone of traffic started between 5:30 and 6:00 in the morning. On the other hand, I needed to extend my stay a day and paid $50 more for one night at another hotel and it wasn't worth it at all.

"Stinky Hotel with a terrible breakfast"

1
17/10/2016

I would not recommend this hotel. While i understand that Best Western is not a five or even four star chain, there are certain things one should expect when a room is $100.00 We requested a non smoking room and as none were available we had to stay in a smoking room and the stench was unbearable. It was very difficult to get to sleep and all of our clothes as well as our hair reeked. Though not the hotel's fault we had a rough night sleep also because the hotel is not in a great area and the clientele are a bit sketchy. There was a very loud argument that went on for quite some time during the night. The breakfast was very poor. The coffee which at many Best Westerns is actually quite good was like lukewarm dishwater. After departing we learned that for the same money we could have stayed at the Ayres Suites which are so much better they are not even a comparison!

"R&R With Respect."

5
17/10/2016

The hotel staff treats you as a friend and not just a person. You always find the room clean and ready for you. The property is very well kept. There is plenty of quality restaurants within easy walking distance.

"Frozen breakfast looked worse than no breakfast"

3
16/10/2016

The room was relatively clean, though I did see some tiny insects crawling in the bathroom corners. The reservation said "non-smoking", but the room clearly smelled of smoke. The breakfast selection was ridiculous - frozen omelettes and burritos with a microwave where you can heat them up, hadn't seen that before. I tried it once and resorted to eating out - there were many decent options a short drive away. Fairly basic stay, at least there were no cockroaches or bed bug problems.

"Call Ahead? may not help"

3
11/10/2016

We made our reservation weeks ahead. I called the day of and confirmed our reservation; when we arrived at the BW they had no rooms and no idea who we were. When I showed my confirmation number, she said, call whoever that is, but I have no rooms. AT midnight, these are not the words you want to hear, No Vacancy, you have no reservation. I called customer service, they talked, they had a room that was out of service, for emergencies only. IT was fine. King, NS and clean. The price went up $20, but when you are that tired, you just want to rest.

"great place to stay"

5
04/10/2016

good location close to freeways ad great restaurants. close to loma linda medical center which is great. The staff is excellent and everyone is friendly and tries in every way to be helpful. Location is great, access to mountains and scenic areas is very good also.

"Great Hotel"

4
21/09/2016

Would recommend this hotel and we had a pleasant stay. Lots of restaurants to walk to, nice staff, large and clean room. Hotel restaurant and lounge open late and nice outside seating available. Only comment would be - turn down all the TVs in the lounge/dining area!! Also, request a room that does not face the freeway if you are noise sensitive.

"Busted Prostitution ring"

2
02/09/2016

Returned to hotel to find the police busting prostitution. The AC did not work in our room, we were switched to another room which was nice except the beds were very uncomfortable. I will not be returning to stay at this hotel.

"Great Place!"

5
23/08/2016

Always love to stay at Best Western! I really loved the fact that this particular location has replaced the carpet in the rooms with what looks like wood flooring. Therefore the rooms felt extra clean! And they were beautiful! The breakfast area was not quite ready from remodeling, but looks like it will be a very inviting area when all done. Very happy customer.

"rooms needs updating"

3
21/08/2016

Location of hotel is great, just off the highway, easy to find and get to other places. Rooms were old and had a moldy smell, AC was loud, but reception staffs are friendly and helpful. Breakfast is provided, variety average too.

"Courteous & Clean"

4
16/08/2016

We had a family emergency leaving us needing a place to stay while a loved one was hospitalized. The check in/out process was quick allowing us to be at the hospital without worry. The breakfast area was somewhat cramped yet nice with some outside seating easy grab & go food was available

"50th High School Reunion Stayfor myself and friends who went to the get-together."

5
12/08/2016

Have and Will stay at this location every time we come to San Bernardino. It is a great, comfy, inexpensive, centralized place to stay. I grew up here so I know how convenient it is for all I need to see and do. I recommend this location for singles and families!

"Excellent serice"

5
12/08/2016

I come here at least once or twice a month. I have never had anything negative happen here. It was clean and cozy. The breakfast was very good. Everything was clean and comfortable. It is very quiet as well.

"Best Western San Bernardino, CA"

3
11/08/2016

Overall this hotel is a good value for the price. The staff was very friendly and the property is well located. The room was clean and the bed comfortable. The included breakfast was nice but did not include hot items. The eggs and pancakes had to be microwaved as they were pre-packaged.

"Great Place to Relax and Refresh."

5
10/08/2016

Upon arrival I was greeted in a very welcoming manner. The check in went smooth and I was in my room in a very short time. The room was fresh and clean. The AC and TV worked just fine. There are several very nice restaurants with in walking distance of the hotel. I would recommend this property to anyone needing a quiet, comfortable, and clean place to stay in this area.

"Best! Western"

3
04/08/2016

As i have seen in the other best western i though to find a simple and not so good hotel and has been a goods surprise see that it wasn't so. The motel is good and even of the breakfast is in a room very small there is all that you need. Good position near the high way. Good choice for a simple and economy night in San Bernardino.

"Ok place for an ok price"

3
01/08/2016

The room was clean and met our needs. Our room was in a corner and we were not encouraged to park anywhere specific so we had a longer walk to the staircase than expected. The hotel room doors open to the outside and with the ac unit blasting heat from the sidewalk side it made a hot day feel hotter. The continental breakfast eating area is very small. There was no waffle machine but microwavable burrito type sandwiches. The lady working this area was the most impressive employee.

"Nice Hotel - Awful Location"

2
28/07/2016

After staying at this property once, we will not try it again. The hotel itself is nice enough - clean, close to decent restaurants and shopping - but there are so many homeless people in the area it made us feel very unsafe. We were approached by a homeless person asking for money each time we left the room. I would recommend selecting a different place, even if it costs a bit more. You won't be happy here.

"best in area"

5
27/07/2016

everyone is friendly and knowledgeable. location is ideal for 2 freeways and access to very good restaurants. if you like chinese food ,the little dragon is excellent.nothing fancy just good food.if you are looking for thai food the yellow rose is very good. within walking distance of the hotel are about 5 good restaurants.

"Very nice place"

5
13/07/2016

Room was clean and roomy. All front desk personnel were wonderful. Breakfast was more than adequate. For the price and location it was a real bargain. Location was perfect, as there were many restaurants and things to do close to the hotel. We will stay there again.

"BW is excellent"

4
09/07/2016

only problem we had was trying to get the door open once the "card" was inserted in the door lock. The breakfast was excellent and had good freeway access. And, we would recommend this Best Western too others and we would stay there again.

"Great Stay!"

5
30/06/2016

The Best Western Hospitality Lane was great. The staff was super friendly and helpful. They went above and beyond to accommodate us with some items we forgot to pack. Very convenient location. Priced well.

"Very satisfied clients"

5
30/06/2016

Accommodations for wheelchair access and mobility were excellent. Actually getting the accommodations that we requested was a pleasant surprise and stress reliever. We have stayed at this location many time before but this was the best.We will return!!

"Best western"

4
23/06/2016

We stayed here for a few days while our water pipes were getting fixed. This is about a 5 min drive from our house and is centrally located to several restaurants. The rooms were comfortable. We had an issue with our air but they were able to fix it promptly. Was nice because of how hot it was outside

"Excellent Stay"

5
14/06/2016

I thoroughly enjoyed my stay. I was working on a business project and requested privacy so that I could complete my tasks. The weekend was enjoyable and comfortable. Thank you to all the staff for a wonderful time.

"Great hotel if you're vising Redlands!"

5
31/05/2016

We always stay at the Best Western when we're in the Redlands area. Clean, quiet, and walk across the street to Black Angus! The outdoor pool and jacuzzi are relaxing. Great breakfast! Very convenient to the freeway.

"Relaxing"

5
23/05/2016

Very nice. Like home feeling. Loved to be able to check in at a nice hotel. not expensive. breakfast available. they offered a points card that can give you extra little bonuses which was nice i will definitely only be staying at these hotels from now on

"An older - traditional property"

4
01/05/2016

Spent three nights and got a deal, nothing exceptional but appreciated. The property is older but well maintained. The bed was great and the shower was fine. The maid was attentive, friendly, and thorough. Breakfast was old school, egg/sausage sandwiches, hard boiled eggs, pancakes, and burritos all wrapped in cellophane - and ready for the microwave. There was some fresh fruit, a selection of yogurts and juices and milk in the containers. The property is next to a busy intersection, gas station, and the road noise can be a problem for light sleepers.

"Rest easy my friend."

5
01/05/2016

I have stayed at this property in the past and always find the staff and rooms pleasant. The rooms are always clean and well kept. The rooms have also be refurbished with new floors and paint. The pool is kept clean and the spa is always warm and ready to use. There are numerous places to eat within easy walking distance even for a older person like myself. I am always treated with respect and made to feel like I am important and not just a customer. I would recommend this site to everyone.

"Exterior and interior looks great but a very noisy place! Needs work....sound proofing."

3
26/04/2016

Stayed here recently on an overnight business trip and could not sleep well at all. The property borders a busy intersection and you can hear traffic, emergency vehicles, car radios, etc. all night long. It didn't help either that someone tried opening my room door on three separate occasions throughout the evening waking me up. Makes me wonder if it was an honest mistake or something more nefarious? The exterior and interior of the hotel and rooms are nicely done, however, my particular room needed it's door replaced. There was probably a 1/4" inch gap between the door and the door jam allowing for light and noise transmission to permeate into the room, thus keeping me up for the majority of the night (see attached photos). You will also be woken up around 5:00a.m. by the garbage truck that empties the dumpster by banging it around in the neighboring gas station parking lot, nice surprise. Other than that, the front desk clerk was very nice, the continental breakfast was average, and the parking lot seemed a little cramped. I travel to this area for business fairly routinely and will seek alternate accommodations for my next trip. I know Best Western can do a lot better.

"Best Western San Bernardino"

4
26/04/2016

This hotel is clean and service is good. Limited breakfast choices but is close to many other places to eat in the area. It has very easy access to freeways and many restaurants in the area. A good value for the money. We have paid more and gotten much less from other hotel chains.

"Best Western, San Bernardino recommended"

4
25/04/2016

My wife and I have stayed here several times when visiting family in the area. The rooms are always comfortable, clean, and relatively quiet. The Internet service is fast enough, and the beds comfortable. The breakfast offering is good, enough choices for everyone. Staff has always been friendly.

"Smoking rooms are for chain smokers only"

3
19/04/2016

Room was clean, staff was great, bed was ok - not the most comfortable. Area was fine and very convenient - had a great dinner @ Black Angus across the parking lot. We chose a smoking room but the smell was horrible. It appeared the room had been updated fairly recently so it was surprising that the stale smoke smell was so strong. We've been in smoking rooms before but they haven't been this stinky. We kept the door open as long as we could to help air out the room.

"great place to stay"

5
19/04/2016

stay there quite often as it is close to loma linda medical center.Very close to the freeways and good restaurants. the service and overall experience seems to get better with each visit. that is a sign of good management and training.Everyone is friendly and very helpful

"Short weekend stay"

5
11/04/2016

We were staying in the area for a cheer competition and this hotel was convenient off the freeway, close to stores and many dining options in walking distance. The rooms were clean and up to date. The breakfast was simple but nice and perfect to start your day.

"Great Stay at BestWestern"

4
09/04/2016

I had to travel from San Diego to Loma Linda because a sibling was hospitalized at Loma Linda Medical Center and we were there all day and at night time decided to look for a place to stay and Best Western showed up. With my previous experiences with Best Western, I thought why not give it a go and I did, and I am so glad I did. Great sleep, very good breakfast compared to other continental breakfast places, included with the stay. Would stay again if needed to.

"Seems Nice but beware!"

1
05/04/2016

Gross! We had an awful experience here. When we arrived, the location seemed really nice, newly renovated (pictures of pool and other spaces are quite exaggerated - areas are not as spacious as they seem). As we settled in to our room, we noticed the bedside lamp wasn't plugged in so we moved the nightstand and found food crumbs, a pile of chew spit and a cup with chew spit. If that wasn't enough, we also found a towel hung behind the door that was NOT clean... small hairs on it. We called the front desk about the nastyness behind the bedstand and she said she was the only one on the clock and she would come right up to take care of it. She never came, the mess was never taken care of... We had to clean it because the smell was nauseating. We called again because people were partying in front of our door at 12:30 am, I don't think anyone ever came to have them quiet down because kids were running back and forth into the morning. We only stayed one night - thankfully! This was the only room we could find in the area with two queen beds - it was a smoking room. My oversight, we are non-smoking. But I had stayed in smoking rooms before and there were no issues. If the rooms are cleaned well, you don't have the lingering smells. Either there was truly not enough staff at the hotel or the management just doesn't care and support staff to care, either way - I recommend you choose somewhere else to stay.

"A good place to rest."

5
31/03/2016

The hotel has easy access to the interstate. There are several nice Restaurant's within easy walking distance. The pool and spa are outdoor but well maintained. The breakfast bar is well stocked. The staff seems to be concerned that you have a comfortable and relaxed stay. I will be staying here again when I am in this area.

"Best free breakfast, nice rooms, freindly staff."

5
18/03/2016

This Best Western off hospitality laned in San Bernardino CA was clean, updated, with large rooms which included mini fridge, microwave, all the amenities listed were actually in the room plus the free breakfast is one of the better ones in this area. Great location with easy access to freeways. Lots of restaurants around. We enjoyed our stay so much we added another night.

"Home Away From Home"

5
10/03/2016

Have stayed at this hotel before, close to freeway, very friendly staff, nice breakfast (plenty to choose from) and rooms are spacious, beds are super comfortable. Other nice restaurants closed by. Have stayed at other Best Western Hotels and you always feel right at home.

"Convenient and comfortable"

4
08/03/2016

We always stay at this hotel on the way to Northern California. It is very reasonably priced, comfortable beds and a pretty good breakfast. We like hotels like this Best Western where you can park right outside your door.

"best place to stay"

5
02/03/2016

great place to stay.Very close to freeways and restaurants and loma linda hospital. quality of people there was excellent,everyone is friendly and helpful. location is ideal for travelers. I recommend this location because of the staff and its location.

"BW San Bernardino"

3
27/02/2016

Overall a decent hotel. Close proximity to some good dining. Road noise form close Interstate is a bit of a distraction as is the local service station (people revving engines for whatever reason) but turn the fan on and it drowns a lot of that out. Rooms are clean and staff is wonderful!

"Basic with good rate"

4
26/02/2016

Stayed here one night after attending a conference nearby. We were given an accessible room which had laminate flooring and an open wheel in shower (no tub). Room was clean and bed was comfortable. There was a fridge, microwave, coffee maker, and iron in the room. It was a little noisy from guests upstairs and nearby traffic. There are several chain restaurants nearby including a Black Angus next door. There are also many big box stores, and we went to the Costco about a mile up the street. Easy on and off the 10 freeway with a gas station next door. There was an outdoor pool that we didn't use. Free parking and wifi. Free continental breakfast included cereal, bagels, fresh fruit, yogurt, and breakfast burritos and sandwiches as well as pancakes that you could microwave. The coffee was pretty good. After we checked out, my coworker couldn't find her phone. Housekeeper let her in to room to look for it and let her use his phone to call hers which was very nice. Overall, a good value for your money.

"Average hotel"

3
21/02/2016

This hotel is close to the Ontario Airport. Some decent restaurants and a 7 Eleven nearby. Room OK but don't expect too much. Old style two floor walk up. Breakfast is included but looked pretty bad. We took a pass and went to the IHOP across the street which was quite good. All and all, if you are in the area and need a place for a night this place will do.

"A Good Place To R&R."

5
20/02/2016

I have stayed at this Best Western on a regular basis for the last year and a half. The staff is always friendly, professional, and willing to assist and make you feel welcome. The rooms have been upgraded with new floors and entrance ways. The breakfast is always plentiful and well displayed. The area is kept clean and well stocked. I find this property to have easy access to the freeway, and there are several restaurants near by.

"Decent value, middle of the road hotel"

3
25/01/2016

Typical mid-range motel. Decent value relative to others closeby, but nothing special. Nice variety of items for the continental breakfast. Room was somewhat small and quite dark, though clean and seemed secure. Somewhat noisy location and VERY firm beds and hard pillows.

"Relaxing Stay"

5
20/01/2016

I have been staying at this hotel for the last 11 months Monday thru Friday. While working in this area I will always stay at this property. The staff is always friendly, helpful, and professional. You are always made to feel welcome. The breakfast is enough to give you a good start.

"Noisy with unempathetic staff. No hot breakfast."

1
12/01/2016

Avoid at all costs! My 11 year old daughter and I booked here during a soccer tournament and stayed 01/8-9/16. We stayed in room 244, which is close to the road and above the office. Experience: Hotelstonight listed it as a 100% non-smoking hotel, but when we arrived they had me booked in a smoking room! They changed my room. Pool area closed for maintenance. The room looked nice and was clean. The walls are thinner here than any other hotel I have stayed in, you can here both neighbors loud and clear both in the rooms and bathrooms. Additionally, all parking lot noise (car honks, and chirps, people yelling at Claimjumper next door and in hotel lot) ans well as all the vehicle traffic on the freeway and Hospitallity Lane were very audible in the room. At 830PM 5-6 people were loud and drinking in room 245. I asked the desk if I could be moved and she advised no because they were booked. I knew that the party wasn't going to stop and I requested a refund. She said no. The party continued until 11PM when they left. I was then awoken at 220 AM when they came back and were obviously drunk and especially loud. They party ended when several of them left at 3 AM. At 7AM I was awoken by the Asian speaking guests in room 243. The loud talking and yelling kids; but more annoying was the door of 243 which was squeaking and the guests were in and out several times as they were associated with other rooms next to them. The hotel advertises a "hot breakfast". I have been to several other hotels with a hot breakfast. This is not a hot breakfast. This is what they had: small containers of juices, milk, coffee, breads/pasteries, boxes of cereal, bananas, apples, oranges, microwavable pancakes-egg sandwiches-burritos, the kind of crap you get in a gas station. UGGGGGG! Biggest let down for a hotel in the USA for me.

"Close to Loma Linda University Medical Center"

4
02/01/2016

My brother had to have emergency heart surgery on Christmas night. We had to travel 3 hours to be with him, stay all night in the hospital lobby until the successful surgery was over. Just the thought of having to look for a hotel at 5:30 a.m. after being up all night was dreadful. We were lucky this hotel was only a short drive away, had a continental breakfast and the staff was nice and caring. The rooms were clean and comfy. We definitely would stay here again.

"Quiet and Clean"

4
21/12/2015

Very nice hotel. Clean and quiet. Easy to get to. Plenty of places to eat near by. Easy to reach our destinations. Staff very courteous and quick. Breakfast was ready at 6 am as stated and the area was clean and well stocked.

"Best Western stay"

2
19/12/2015

We would not recommend this hotel - very dirty floors, poor working shower and sink. We requested a king bed and got two queen beds - poor quality beds - hard and the pillows were way to thick. Will never stay at this hotel again - we much prefer Hilton properties.

"A Very Good Motel"

4
11/12/2015

First, this property welcomes dogs. The décor is very nice. The bedding is upscale. The Wi-Fi is fast. The TV channel selection is extensive. The location is convenient (the channelized streets in the area can be challenging - a GPS is recommended for first time stays). There a good selection of restaurant fare and prices within walking distance. The price, with Best Western discounts, is competitive. As recommended by others, a first floor room is far more convenient to parking than the second floor. The rooms open to the outside (a feature we prefer). The insulation is adequate for the close location to the freeway. The only negative, and as mentioned in other recent reviews, is the carpet. It was worn and appeared dirty. We were told that the carpet in the pet rooms is to be replaced with laminate. We suggest carpet with more maintenance (this is what pet fees are for?). We will stay here on future trips. Best Western and this location are a good combination.

"Nice place"

4
09/12/2015

The room was nice, comfortable. Good amenities - free wifi, pool/hot tub are outside an pool not heated, in room fridge and microwave. Housekeeping was very pleasant about changing out towels. Rooms are quiet.

"A warm friendly place to stay"

4
23/11/2015

Manager Katrina was very helpful to me...desk clerk Joy was a joy and gave me joy! Other employees were courteous and professional as well. Property is a warm, clean, economical and friendly place to stay!

"Nice Stay"

4
21/11/2015

Front desk check-in/out very easy with nice staff. Room was clean and nicely decorated except for the carpet look a bit dirty. It was quiet and comfortable.I would recommend this place to friends. I don't like that they want a minimum of 200 words to complete this survey because I believe I've said quite enough. Why do I bother filling out these surveys.

"Looking more like a Motel 6"

3
16/11/2015

Stayed on first floor, overnight. Old looking rooms with regard to carpet worn out/frayed, holes, tears, dirty. "Drapes" old and worn. Over-painted bathroom. Heard bathroom noises and footsteps from 2nd floor room. Shower was fairly decent. Expected continental breakfast.

"Excellent"

5
15/11/2015

The room was exceptionally clean. The desk staff was amazingly friendly. There was very easy access to the freeway. We generally stay at pet friendly Best Westerns on trips from Seattle to Tucson twice a year. This was our first experience at this one. We will make sure to plan to stay here again.

"Only Staying Here"

5
12/11/2015

My boyfriend and I go down to this area at least 3-4 times a year. After staying at this hotel we will never stay at another hotel when we go down there. Our room was in the back on the corner and it was the best room we have stayed in. Everything in the room was clean and nice. We didn't hear any unnecessary noises or any disturbances. When we needed new towels we got them within 5 minutes of calling. Best customer service.

"Hospital visit"

5
12/11/2015

We have stayed at this Best Western Many times. We are always happy with the service and the rooms. The staff goes out of their way to make us comfortable. They are upgrading rooms. It is only going to get better!

"adequate"

3
11/11/2015

I've been staying at this hotel twice each year for business for the past couple of years. Overall, the hotel is fine. The rooms are (mostly) clean, beds are comfortable, staff is friendly. However, the wifi is terrible. When I use my phone as a wifi hotspot, the connection is 10x as fast (no exaggeration). I actually did a speed test, and I don't recall the exact speed, but it was much less than 1 Mbps. A couple of experiences during my last two visits left a bad taste in my mouth. During the visit prior to my most recent one, there was a condom wrapper on the floor in the room. Brought this to the front desk's attention at check-out, but they didn't really seem to care. During my last visit (last week), the only bread product they were serving at breakfast (I went down at ~7 AM) was moldy bagels. Yum.

"Surprisingly Good Experience"

4
26/10/2015

I had booked this hotel, because I was attending a concert at San Manuel, which eventually became cancelled. I checked in late, I was pleased with my room which was on the 2nd floor near the front (Room 206), I only literally stayed there for 12 hours since I checked in late, but my stay was very pleasant. It wasn't close to the casino like I thought it would be. The room was very decent and I was really pleased with the variety of channels they had. The only thing I was disappointed with was the breakfast, everything is pre-packaged from the cereal to the juice. I woke up wanting waffles and fresh sausage like I had before had another Best Western. I would definitely stay here again. The price was very affordable.

"Knotfest"

4
26/10/2015

Stayed here for knotfest 2015 . The hotel is located right off the freeway . We had a first floor room with a king bed . The room and bathroom were spacious and the king bed was really comfortable , especially after a long day of standing outside . The carpets do look a little dirty and you can tell the room is in need of a few minor touch ups but nothing big to ruin your stay, just cosmetic . They do have free breakfast , but there's also an IHOP down the block and a few convince stores to grab whatever you may need . I really enjoyed our stay here it was comfortable and exactly what we were looking for.

"No elevator"

4
22/10/2015

If you book this facility, be sure you specify ground floor if that is your preference. Otherwise, you have to climb two flights of stairs to the long passageways on the second floor. All rooms face the outside. Breakfast was very good. Suggest you check in early so you don't get the night clerk.

"Not the best exprience"

3
18/10/2015

First impressions are not always the best guide, but having the clerk photocopy my credit card at check in was a big turn off. The room was OK, and clean. The location is perfect off the 10, and next to a Big Angus restaurant for a great dinner/drinks. The next morning the "breakfast" was awful. Pre packaged items that had to be microwaved is all that was offered. Nothing fresh. Certainly not up to the other Best Western breakfasts we had on this same trip.

"Excellent Basic Hotel for Business Traveler"

5
28/09/2015

I travel a bit for work, and so does Hubs. When we are in beautiful and sunny southern California, anywhere near San Bernardino, we stay at the Best Western Hospitality Lane. The Best Westerns are not luxury hotels, but let me tell you what they do have - clean rooms, comfy beds, and fast wifi. This hotel also has guest laundry, which was invaluable. The staff here is very nice and helpful. There is a continental breakfast in the morning, however I have never gone. I need my Starbucks. During my last stay, I requested a late check out, so that I could work between meetings. They were very nice about it and did their best to accommodate me. The hotel is fairly inexpensive, pretty quiet, and for the business traveler, has just about everything you need. I recommend.

"Relaxing "

3
09/09/2015

The overall service was good. The room was nice although the lighting wss not the best the room was decent. It was a last minute hotel for us so we went ahead and got the room. The floor in the room was very dirty as though it needed to be steam cleaned my daughters socks were dirty from it. Besides the floor and the lighting in the room it was not so bad.

"Beautiful location and excellent staff."

4
01/09/2015

The rooms are nice and comfortable for a night's stay. I liked how I checked in and got to know the staff who treated me like more than a guest. I also met the Manager of the hotel who sat and chatted with me for 20 minutes of so. This place if about providing a patron all the comforts of home and making them feel as though they are special.

"family gathering"

4
01/09/2015

family lives in area stayed instead of driveing home 50 miles.holtel close to relatives food freeways and different townswent to orange show and san manuel casino. ate at el torito black angus and out back. there is also chilis olive garden red lobster nesr by

"Caring, compassionate Staff"

5
29/08/2015

We stayed here while our daughter was in a nearby hospital. The staff went above and beyond to make sure we were given a place to unwind. They re-scheduled cleanings based on when we were there. The breakfast was just what we needed and the room was amazing. What an amazing stay we had!