SureStay Hotel by Best Western San Antonio Northeast,  San Antonio

3.0/5  - based on 198 guest reviews.
3821 N Panam Expressway, 78219-2202, San Antonio, United States - See map
+1 210 224 5114 +1 210 224 6009

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 198 traveler reviews
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Your San Antonio adventures begin at our SureStay Hotel by Best Western San Antonio Northeast near Fort Sam Houston. Located off I-35, our location makes it easy to reach downtown shopping, dining, and attractions including the AT&T Center, the Riverwalk, and the Alamo. Experience warm hospitality and top rates at our hotel near downtown San Antonio! Our hotel is located off I-35, near the San Antonio Riverwalk, downtown and the airport, we deliver exceptional service. Always stay connected at the SureStay Hotel by Best Western San Antonio Northeast with our free high-speed Wi-Fi and on-site business center. You can take a dip in our outdoor pool and enjoy a morning meal with our free full hot breakfast every day. We're your home away from home whether you're on a family vacation or a business trip.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 198 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
33
Verygood
 
49
Medium
 
45
Poor
 
40
Horrible
 
32
Business Business 37
Couples Couples 23
Family Family 93
Friends getaway Friends getaway 17
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
SureStay Hotel by Best Western San Antonio Northeast,San Antonio
  • 5
    « Decent price and great service »

    I came here to San Antonio to visit my wife who is going to school here on the military base. This hotel is only 10 minutes from the base gate and 15 minutes from the river walk downtown, very convenient. It's also low price. Which was awesome considering I stayed for 10 days. I booked my stay online through expedia but got here a couple days early. I arrived at 12:30am and the clerk worked with me through several problems (on expedia's end) to get me booked for the two nights before my reservation started. I also had to extend my stay by 3 days from my original plan. They had no rooms available equivalent to my own so they had to give me a more expensive room. Instead of charging me more they matched the price of the first room without me even asking. In short the rooms are clean, the hotel is cheap, the staff is extremely friendly and SO helpful, and the hotel is conveniently close to base and 15 minutes from downtown. I recommend this hotel and will definitely be back when I come to visit again!

    5
    « LOVE IT »

    This was the best hotel I've ever stayed in. The room was very spacious and cozy and most important CLEAN. I loved everything about it. Will definitely stay here again. Highly recommend this particular hotel to everybody .

    5
    « I love this hotel »

    I love the hotel it's clean & comfortable the employees are very nice and sweet . The pool area is very cozy. They're breakfast is Perfect they basically have everything where you don't have to leave hotel

    5
    « Business Trip »

    I was in San Antonio for a Business trip, and when I arrived at the hotel I was greeted with a friendly welcome as soon as I walked through the door by a young man who was dressed very professional. The check in process was quick and easy he was very knowledgeable and provide me with great dinner accommodations in the San Antonio area. I believe his name was Ray. Thank you Ray for making my business trip an exceptional one. I will recommend this property to my collages. Keep up the great work.

    5
    « Raymond was the BEST »

    I enjoyed my stay @ SureStay Hotel.My morning was great as I walked out to the breakfast area.It was very busy but Raymond Handled it like a Champ.He made sure everything was fully stocked for the customers,with great customer service also letting us know if there was anything else we needed to just ask him.I will really recommend this place to my friends & family when they go to visit San Antonio.The rooms are modern and trendy very nice and clean.The Location is convenient to downtown and to the surrounding areas.Thanks Raymond for making our stay a great stay @ SureStay!

    5
    « Great Stay at SureStay »

    Excellent customer service by all the front desk staff. I would recommend this property for anyone to stay at who is visiting the San Antonio area it is very close to downtown and to plenty other attractions

    5
    « Pleasant surprise »

    This hotel has apparently recently been remodeled, but I was pleasantly surprised! For the price, the property is very clean inside and out. The staff was friendly and my room was comfortable. I'd definitely stay again.

    1
    « HORRIBLE!!!!!!!!! »

    This place is horrible and so dirty! We had a family emergency and my brother in law was in the hospital next door. They over charged me and also charged me 250 dollars for a smoking fee. We did not smoke in these rooms. We were there from 4am to 8am just to shower and get 2 hours of sleep. These people are horrible and they knew our situation. I wish someone would close them down. Never ever stay here! I tried to contact someone about the over charge and the smoking charge no one ever returned my phone call. I had to dispute the charges with with my credit card company.

    5
    « Home Away from Home »

    Awesome little hotel. The rooms are always clean, the service is excellent and the prices to stay are pretty cheap. I'm a frequent flyer here since it's only about 10-15 from Ft Sam Houston. It's my home away from home when I don't feel like staying on base.

    1
    « Disgusting »

    If I could give this hotel less than one I would. The room was disgusting and we ended up buying an air mattress to use in the room. The room smelt just as bad as it looked. The bathroom was just as bad and had blood stains on the shower curtain.

  • 3
    « Take a fan and linens for sofabed, no computer »

    This is the first hotel I have been where you are charged to have a pillow and sheet for the sofa bed. The air conditioner is on second room and will not reach the first room where the sofa bed is. One room will be cold and the other warm. Everything else is ok but there is no elevator so request a downstairs room ahead of time if you have knee problems.

    3
    « Good if you only need a place to sleep »

    The rooms are spaces and clean. Most personal is nice and friendly. We had issues with breakfast, nothing gets refilled so if you not there right at 6:30 you might not getting anything.....

    3
    « Pretty dang good »

    The appearance was about par for a 2-3 star motel, but the size of the room, the value, and the kindness of the staff made the stay very pleasant. I would recommend this motel to anyone looking for a comfortable place with a good value.

 

Getting to the hotel ...

All directions
·From: Houston. Take the I-10 West Exit 410 North, immediate I-35 South, Exit 31 Binz Engleman, first light straight, second light straight, third light left, fourth light left, stay on access road for . 5 mile. The SureStay Hotel by Best Western San Antonio Northeast is on the right. ·From: Downtown. I-35 North Exit 161 Binz Engleman stay on access road until comes to a dead end at the light, make a left, second light left, third light make a left. The SureStay Hotel by Best Western San Antonio Northeast is on the right. ·From: Austin. I-35 South Exit 162 stay on access road for about 1. 2 miles. The SureStay Hotel by Best Western San Antonio Northeast is on the right.