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Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, San Antonio

4.5/5  - basé sur 173 notations.
220 Broadway Street, 78205-1924, San Antonio, United States - See map

Set in the heart of Downtown San Antonio, TX, the Best Western Premier® Historic Travelers Hotel Alamo/Riverwalk, is a newly renovated, historic building just blocks from the Alamo®, the Riverwalk, the Tower of the Americas®, La Villita, the Henry B. Gonzalez Convention Center and historic Market Square (El Mercado) from our downtown San Antonio hotel. Guests can enjoy easy access to many major businesses and military bases. In addition, popular attractions such as SeaWorld® and Six Flags® Fiesta Texas theme parks are just a short drive from our welcoming hotel in downtown San Antonio, TX. Feel at home in our comfortable guest rooms and enjoy modern amenities including in-room microwaves, refrigerators & Keurig® coffee makers. Stay connected with complimentary Wi-Fi at the large desk, watch movies on the LCD TV and sleep soundly on the clean, comfortable and fresh Best Western Premier bedding. Enjoy a complimentary full hot breakfast buffet in the morning, and in the evening there is a bistro that serves "small plate" fare, beer & wine for a menu priced fee. Our on-site exercise room and outdoor pool makes relaxing a breeze, with our available 24-hour business center helps you answer the "call of work duty".

Best Western Premier

Historic Travelers Hotel Alamo/Riverwalk

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 174 guest reviews
NOTE ISSUED
Excellent
104
Very Good
46
Average
13
Poor
8
Terrible
3
REFER TO NOTICE
Business Business
23
Couples Couples
76
Family Family
41
Friends getaway Friends getaway
12
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Experience!"

5
11/07/2018

Unassuming little gem of a place. Outside older building, inside modern and colorful! Clean, breakfast bar was excellent! Waffles in the shape of Texas, linens napkins and real cutlery a classy touch, nice eating area- I just loved it. This will be my go to place when I visit San Antonio,Tx

"Good location."

4
19/06/2018

Stayed here for 5 nights recently and was quite happy our choice of hotel. Location was good, close to The Alamo and Hop on Hop off bus plus a short walk to the River Walk. Room not big but comfortable. Bathroom was a great size with great shower. The bed was amazing so comfortable. Front desk staff so helpful from printing off some documents I needed to sign and email back to Australia to showing us where to catch public transport and everything in between. Housekeeping staff lovely. Pool was small but lovely to use to cool off on the hot humid days. Buffet breakfast ok but here in America we find the breakfasts not great across the board. Would stay here again.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roger Flores General Manager

"Good location, ok room"

3
18/06/2018

This hotel is great if you are visiting the Alamo or the convention center. It is easily within walking distance of both. There are plenty of restaurants within walking distance as well. The staff is helpful if you have need of anything and the room are quite clean. The breakfast is also well done. I was disappointed at how small the room was and that parking was $21/day. The room is a basic hotel room and I felt as if the $100/night cost was a somewhat overpriced. Still I felt my overall experience was quite positive.

"Not as great as described"

2
12/06/2018

I arrived at the hotel for my first visit to San Antonio and had to wait for the valet for quite a while due to there being ONLY ONE valet working. Which was very inconvenient throughout our stay. My husband and I then decided after checking in to go the bar. Bartender greeted us, but after we asked for a drink menu she continued to say that she didn't even have most of the things listed on the drink menu.Your bar should always be fully stocked and restaurant as well. So that was disappointing. I was given a handicap room when I clearly booked a regular King room. The bathroom was dirty and had the nastiest looking shower. So instead of someone maybe saying to me that they didn't have a regular king available, they gave me whatever they had I'm assuming. Our room also did not have a good a/c unit, it didn't get colder than 71 degrees. After walking outside most of the day we certainly didn't enjoy that. I am not someone to complain too much because I too am in hospitality. But deceiving your guests is not okay, I would have felt better if the agents AND manager were more upfront about things going on in the hotel. But overall there wasn't any kind of service that was given to us that would make me consider staying at this hotel again. I actually wish I asked for a refund for my stay.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Roger Flores General Manager

"Remember the Alamo"

5
05/06/2018

A wonderful hotel about 3 blocks from the Alamo and Riverwalk, staff are very friendly and helpful. The room was spacious and very well maintained, great bathroom and shower as well as a sort of wet bar, small refrigerator etc.

"Amazing hotel right near the river walk and alamo"

5
03/06/2018

I stayed at this hotel for 1 night while on my american fly drive. We booked this hotel because we wanted to be near all the action as we were here for only 1 night. This hotel is only minutes from the action. Our room was amazing, very modern, clean and fresh. We didnt get car parking in with the room rate but we checked the local area for parking prices but it was only a few dollars more to valet park in the hotel. The breakfast was great also included in the room rate. The riverwalk/alamo was very close and the staff were great and knew the best places to visit.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, Thank you for your candid review of our hotel. We are happy to read that you enjoyed the location and room accommodations. Our team takes great pride in cleanliness to make sure all of our guests feel right at home. Sincerely, Roger Flores General Manager

"Absolutly Great Night Sleep"

5
01/06/2018

This hotel is five star in my opinion. We loved this hotel! The room was small, but absolutely perfect. This hotel was our favorite hotel we stayed at while on a recent vacation. It is in a remodeled historic building, two blocks from the Alamo, which from there you can easily access the riverwalk area. Brenda who checked us in, is a ROCKSTAR! So polite, friendly and welcoming! Her smile radiates that she loves her job and the greeting guests to the San Antonio.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Sheri , Thankyou for choosing to stay with us at the best western premier . I am very pleased to hear that you enjoyed your stay and had a great time while in San Antonio. Due to the age of the building and its historic relevance the rooms are smaller but it is well renovated to suit today's travelers. I am blessed to have a great team that really tries very hard to make sure every guest enjoys their stay while with us . We look forward to your next time in San Antonio .

"Dirty Bathroom"

2
01/06/2018

The young man that checked us in was all business and not overly helpful when I inquired about San Antonio. We proceeded to our king-bed room, which was very small. We had some clothes hanging space with about 8 hangers and two drawers about the size of bedside table drawers. The bathroom was also very small. What I would call a one person bath, with not a lot of vanity space. The toilet, shower, and sink are all in the same room. I could deal with all of that, but the bathroom was dirty! There was hair in the shower, on the shower floor, the shower walls, the shower slider track, and even on the ceiling! It was gross!!! Also, one of the shade pull chains was broken so we were unable to open and close that shade. There were only small lighting fixtures in the room so it was very dark when the shades were closed. We had to keep them closed a good deal of the time because our room faced west, and it gets hot in SATX. I think they must be short staffed because as far as I could tell the cleaning person only made the bed and picked-up/dropped off towels. The poor valet, outside company, ran his butt off because there was only one guy there. A typical wait for the valet was 20 minutes. They were very friendly and helpful, but must have to go a long way retrieve the cars. The hotel is close to the Riverwalk and Alamo, but next time I will chose a different hotel

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
dear susan , my apologies for the inconvenience during your stay . your review is very important to us and i will definitely discuss this with my team so we can take care of the issues mentioned . thank you for choosing to stay with us

"Great Hotel close to the Riverwalk!"

5
31/05/2018

Came into town with our son for a Trumpet Festival. And found this great Hotel close to the Riverwalk. Reasonably priced. Good breakfast. Friendly service. Particularly from Brenda. Thanks Best Western for a pleasant stay in San Antonio.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
dear don , thank you for review . it was my pleasure having you stay with us . hope you enjoyed the trumpet festival .i am so pleased to hear that you enjoyed you stay with us , my family at the best western prides on the service that the guests receive and we try to make sure every guest is felt welcomed . we thank you again for choosing to stay with us and look forward to serving you again

"Nice But Small, Staff Made Us Feel Welcome!"

4
30/05/2018

We have travelled a fair bit domestically and I would have to say this was by far the smallest room we have ever had. Granted, it is an older building, so that comes with the territory, but none the less. The hotel was quaint, featuring original tile designs in the lobby, yet updated. The guest room was nicely appointed. We appreciated the check-in goodie bag (water, chips, and fruit snacks), and the breakfast was on par for a hotel of this magnitude. The location was fair. We could tell this was on the edge of downtown, in an area that is trying to fit in with its touristy cousins just a few blocks over. That said, we were easily able to walk the 1.5-2 blocks and be at the Alamo, and in the thick of "tourist" county. It was actually kind of nice being a little offset, bc it made for less foot traffic at the door and less noise in the overnight hours. I would say the stand out feature was the staff. Tyrell was very pleasant upon check-in, and Amanda very helpful at check-out. The valet car service was a bit tough, as the 2 porters had to run approx 2-3 blocks in the Texas heat to fetch cars continually. (If you plan to use in/out service, be prepared to tip these guys well!) Waiting for our car took about 10 minutes, but calling down ahead of leaving would def save you time. We also appreciated the breakfast crew. While I did not catch their names, both the man and woman working on our Sunday morning were incredibly helpful. When the buffet line ran out of omelettes, the gentleman made us omelettes and brought them directly to our table for us. Not at all what we required, but that kind of service was very appreciated. We even were greeted by the (new to this property) maintenance manager. He chatted with us about the facility and like the others, made us feel like we were appreciated as guests at his hotel.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Bryan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roger Flores General Manager

"Cute hotel, not so great customer service"

3
28/05/2018

I will start this review by stating that I was pleasantly surprised with the cleanliness and updated and modern feel for this property, the location was excellent and the lobby and room was very cute and clean. For the nightly rate and location this hotel is very much a steal for the price. The rooms are small and the bathroom is a decent size, our room was on the street and was noisy but we are heavy sleepers so it did not affect us. I do have to mention however that the staff could really benefit from some customer service training. Upon arrival there was no valet to greet us. We saw the empty valet stand and waited for about 5-10 minutes when no one came I went inside the lobby. No one there. I waited another 15 minutes ringing the bell every so often while my father sat in the car. The lobby was a ghost town. Finally a woman appeared and did not acknowledge me to which I asked her if she worked here. She stated that a man would be down to help that he was probably helping a guest upstairs. I went back outside to notify my dad and a valet attendant was walking up. He was very friendly and apologetic taking the keys and explaining that he was out parking a vehicle. We unloaded our luggage and walked back inside. The guest service manager appeared, looking visibly agitated. No greeting, no apology just broke right into the check-in process. I would highly recommend this gentlemen take a service animal training course as he was clueless and said some pretty offensive statements through this process. In all of my travel no front desk agent and especially no manager has ever acknowledged my service animal. Simply, is he a service animal has been asked which is fine and ADA approved. He went on to ask if I needed anything special, to which I was unsure what he meant and he stated, “you know sometimes service animals are for people with seizures.” I was unsure how to answer this or why it was even said without divulging my private medical condition. I stated no. He then wanted me to sign the form stating that if there was an animal on property that I would be charged a $250 fee. I told him I would not sign that as it does not apply. He took it upon himself to write his own addendum to which I hesitated to sign but did so as I was embarrassed. He still asked me to sign the top and I told him I signed his addendum why would I sign the top. He stated, “Incase we find out he's not a service animal we will be charging.” I am a well traveled traveler and a hotelier myself and to hear this was mortifying. Never in my years of traveling has someone made that statement to me. I signed as to not be made more embarrassed and this gentlemen handed over the keys. He did not direct us to the elevators, my dad had to ask where they were. He only stated the check out time. We were not made aware of any hotel amenities. It really upset me for the rest of the evening and was hard to enjoy our evening in San Antonio. I will say that the man, Michael working the overnight definitely made up for lack of service the prior evening and was a breath of fresh air for our early 4 am check out. He answered the phone very professionally and happy and on the way out was super friendly. I would definitely recommend taking him off the overnight so he can interact more with your guests. It was the first smile we saw from any hotel employee sadly.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. There is no excuse for the way your check in experience was. This will be addressed and will be have service retraining. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Roger Flores General Manager

"Wonderful hotel near Alamo- Thanks Brenda"

5
24/05/2018

Remodeled older hotel but clean, comfortable beds and room. Tastefully done and a great value. 3 blocks from Alamo, as Brenda said, turn left, left again then right and you're there. Near Riverwalk and River Center Mall. Great breakfast too. Hotel is good to give directions and call Taxi.

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Elizabeth, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that the location was convenient. The cleanliness of our hotel is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roger Flores General Manager

"Prime location, excellent price, super-comfy room, modern amenities, no complaints!"

5
22/05/2018

I can't speak enough about the location. The description on the hotel's web site says it all, but for those that don't do their research, the hotel is literally around the corner from The Alamo (if you're into that kind of touristy stuff) and a short walk to the River Walk area. Plus, right outside your door there are bars, restaurants and a nice, small park across the street (Travis Park) which I really enjoyed (and I'm a middle-aged hipster). Easy to get to all parts of San Antonio from this location, and Uber will pick you up right across the street from the hotel. I had a single room with a king-sized bed and the bed was extra-comfy, and the decor was cool and modern. Very hip hotel, indeed. The bathroom was super clean and completely modern, and there were no problems with any of the amenities whatsoever. There's even a pool in the hotel, and a great restaurant for morning eats. It feels part modern, part historic art-deco, but completely renovated and sleek inside while keeping its old-world charm. The staff were incredibly lively and friendly, always willing to help, and always smiling. A truly happy staff, and always willing to help. That says quite a bit. Damn nice place, says The Cake Guy! And I know cake and great hotels!

Roger F, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, Thank you for your candid review of our hotel. I'm glad to read that you found our hotel in proximity to several downtown destinations and appreciate the historical architecture. Our team takes big pride in guest satisfaction and overall cleanliness through out the hotel to make sure your home away from home is comfortable as possible. We are look forward to serving you again in the near future. Thank you Roger Flores General Manager

"Great place to stay"

1
20/05/2018

Friendliest staff I've ever experienced in my 41 years. This is sincere. They go above and beyond in making things go smoothly for you. I arrived early. They took my bags while I left to eat. I checked out early. They allowed me to keep my bags and vehicle there while I finished my conference. And did it all with a smile. Clean rooms. But small. That was fine with me because I was alone but if I'd had my kids, that could have been an issue Breakfast is good

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Jeff, Thank you for your review We appreciate you choosing to stay with us .I am glad to hear you enjoyed your stay with the best western premier historic travelers . My family loves to take acre of their guests and i am truly blessed to have a great team. We look forward to serving you again in the future.

"Great hotel"

4
19/05/2018

Was a bit nervous about staying here with some of the reviews. However, I had a great stay here. I stayed in a king bedroom which had a wardrobe and two drawers, a desk and chair, fridge, microwave and coffee machine. More than enough room for me and the bathroom was huge. It was very quiet, location was great - no more than a 3/4 minute walk from The Alamo and other attractions. Breakfast was absolutely fine and bar had enough options if you wanted a drink. A real gem of a hotel.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Karen , Thank you for your review. I am truly pleased to hear that you had a great stay and we look forward to serving you again at the best western premier historic travelers on your future trip to San Antonio

"Very enjoyable overall experience"

4
18/05/2018

The hotel staff we are all very friendly and courteous. The only real issue(s) with our stay was the valet service they used. The rate was pretty good at $20 a night for unlimited coming and going compared to all the lots that surrounded the hotel that averaged about $15 per entry/exit of the lot. The issue was that they were always very understaffed with wait times at up to 30 minutes around the 9-11 o'clock hours. The lot that they used was about 2 blocks away so i get that they have a bit to run but there was at most 2-3 workers at a time so it made it difficult to get to the various parks, such as Sea World and Schlitterbahn, in a timely manner. I suggest being ready to leave by 8:30 if you plan on being somewhere on time. Other than that this was a fantastic and very nice looking hotel. I had a slight issue with the WiFi on my Samsung Galaxy S7 Edge simply because the sign in page that opens in your web browser on your device refused to show up after the first time i signed in.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, Thank you for choosing to stay with us . I am pleased you had a fantastic stay with us , but i do want to apologize for the inconvenience caused due to delay in valet . I promise you we are currently working with valet diligently to get this resolved. We look forward to your travel again to San Antonio

"Historic hotel walking distance to attractions"

5
09/05/2018

Stayed in the BW Historic Hotel during a business conference. Walked to the conference center - perhaps a half mile. Can go practically the whole way along the riverwalk if desired. Only about 3 blocks or so from the Alamo and other nearby attractions. Small room, but perfectly fine when in meetings all day. Decent hot breakfast. Attentive and pleasant staff. Would stay here again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Mike, Thank you for taking the time and writing us an review . It is really very nice to hear that you had a comfortable stay with us . Yes our rooms are small since the building itself is 100 years old but is also renovated to meet the needs of today's travelers. Thank you for choosing to stay with us at the Best western premier travelers and we look forward to serving you again.

"Convenient"

4
08/05/2018

Great Military discounted rate! This made the value of the hotel very high. Was close to Alamo and Riverwalk. Love the charm of the hotel but we were on first floor and it was kind of noisy. Overall felt very comfortable and would return there. PSA: DO NOT park at adjacent Alamo Parking lot. It was a scam. Either street park or pay for valet.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Samantha, Thank you for choosing to stay with us . I am glad to hear your stay with us was comfortable and enjoyable . We look forward to you having stay with us again at the best western premier . We our proud of being a military city and serving our soldiers. Thank you for your service.

"good area to set base camp"

4
08/05/2018

all of your major items are within 10 min walk at most. The Alamo is with in a block and the buses your going to need are all right there. The staff here is very friendly. The rooms and pool are small but not so small it causes a problem. Breakfast was excellent. Staff from top to bottom are great people.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Holy , thank you for your review . i am glad you enjoyed your stay . i am blessed to have a great team that tries very hard to make each guest feel special and make it feel like a home . Thank you for choosing to stay with us again and we look forward to having you stay at the Best western premier Historic travelers .

"The Absolute Best Value near The Alamo and Riverwalk"

5
06/05/2018

You can spend a hundred bucks more a night for the same quality and closeness to The Alamo. Great family owned business where you can see the owner helping with breakfast. A housekeepers' cadre of hospitality and genuine love of visitors. We were there on Travis' first day as a bartender he was so genial and the drinks and bar food are really a great value and delicious

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Carol, Thank you for your review and thank you for choosing to stay with us . I am blessed to have a great team and people who honesty care for our guests . Carol i do remember having a break conversation with you and i am so happy to hear that you had a great experience with us . We look forward to having you stay with us again .

"Comfortable and Convenient"

5
06/05/2018

This Best Western was comfortable and conveniently located to the Alamo with easy access to the Riverwalk. Our room had everything needed for our 3 night stay. While the room could have been larger, it was a

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest , thank you for your review and thank you for choosing to stay with us. I am pleased to hear that you had a comfortable stay with us but however unhappy that you were not happy with the room size. We are a 100 year old building and the rooms were renovated last year to accommodate the needs of the travelers today . i do apologize however for any inconvenience and look forward to serving you again .

"Centrally located"

5
03/05/2018

I really enjoyed my stay at this hotel....The rooms are compacted and very comfortable. The staff is very accommodating. This hotel is within walking distance to the Alamo and the Riverwalk and many quint bars and restaurants along the way to the riverwalk....I highly recommend this hotel and will definitely stay here again.

"Unique"

4
01/05/2018

Very small practical room. Great for one person two at most. Very clean. Nice staff. Very easy to walk to The Alamo and the river walk. Breakfast included. Parking is Valet only with an extra charge. Tiny swim pool very private. I would stay here again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Mr. Sosa, Thank you for your response . I am glad to hear you enjoyed your stay ta the best western premier historic travelers . We are unique property since we are 100 years old and have tried to preserve the building with its original flavor . The rooms had to be renovated keeping in mind the needs of the modern travelers , hence the small quarters. We look forward to serving you again .

"Fiesta San Antonio"

4
29/04/2018

Staff was very friendly and hospitable. Our flight was delayed and held over in Dallas the night of our check-in. I called and they were very accommodating to hold our reservation until the next day. The accommodations were nice and clean. Location was a short pleasant walk to The Alamo and River-walk area and surrounding attractions. Overall very nice.

"Avoid this hotel"

1
28/04/2018

We stayed at this hotel during St. Patty's Day celebrating our anniversary and birthday. There was no one at the desk to check in five guests standing there on a busy night waiting to check in. We were told the front desk staff were cleaning rooms. What?? Why aren't there cleaning staff on during this yearly busy weekend in SA. Our room was EXTREMELY small and very close to the room next door with SEVERAL loud children all night and well into the next day. Additionally we were charged for two nights and stayed for only one night. When we tried to talk with the hotel about this, they couldn't even find a record that we stayed there. This hotel's management needs serious revamping. We would like our credit and will never stay here again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Susan , I apologize for the inconvenience caused . Thank you for your feedback and i assure you we are trying very hard to fix the issues .

"Nice hotel with an excellent staff"

4
27/04/2018

I felt this hotel was great for its location to what I wanted to visit and I was able to walk to most everything. I am a member and received a gift bag with water and goodies in it. The staff was the nicest of any best western I have stayed at. Breakfast was great with cheese omelets, sausage, hash browns and more. The menu changes each day. My room was very nice and I found the hotel to be quiet and well decorated. Happy hour prices in the bar are very reasonable! I would stay here again and recommend it.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Debra, Thank you for your review . iam glad to hear that you had a great stay and enjoyed your time with us .We try very hard to make sure every guest is accommodated and has the best stay. Thank you for choosing to stay with us at the best western premier travelers and we look forward to serving you again .

"Super Friendly Hotel!"

5
27/04/2018

Enjoyed our stay very much at this hotel. Rooms were clean and have been updated nicely. Great location to center of the city. The breakfast was awesome and quite the variety. Staff at this hotel, especially Aaron (Breakfast area) and Brenda (front desk) are Rockstars!!!!

"Great location and staf but not too clean"

3
26/04/2018

We arrived at 10am and registered. We were told the room would be ready at 3pm. We came backed to the hotel at 3pm and the room was not ready. Some people arrived at 3pm and were sent right away to their room. We got to the room around 3:40pm. At night when we pulled out the covers, there were blood stains on the sheet, not old brownish ones, fresh red stains like someone had just slept and bled and they didn't change sheets from previous guests. The second day we left the hotel at 10am and when we came back at 5pm the room was a mess, someone started making the beds but left half way before finishing it.

"Birthday fiesta vacation "

1
22/04/2018

My birthday vacation during fiesta was to be amazing. I get to the hotel—-bad bad bad. It is run down, not updated with an arrogant man at the front desk. I voiced my concerns about the 3 rooms we had and asked to speak to the general manager to which he said no they will say the same thing. General manager didn't even come out. I just wanted to cancel and gladly pay more to move elsewhere. I am still here Day 3 and general manager has yet to talk to me. In the lobby now for 20 minutes. Our rooms were not serviced again and when I asked I felt as if I was an inconvenience. Don't stay here. Bad rooms, bad service, sad about my vacay. I will never stay here again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Anna, it was pleasure speaking with you . We try hard to make sure all our guests are taken care of . I am glad we were able to chat . Thank you for your time .

"Wonderful hotel"

5
20/04/2018

The hotel was a great price for downtown San Antonio and within walking distance of the Alamo, Riverwalk, and the shops at the river center. This place was clean and the staff was great. The room was small, but I didn't stay in the room for anything except to sleep and shower. There was a lady, named Dana, on the cleaning crew that answered any and all questions. I was also being hassled by a guy downtown, and Dana ran him off. She was always smiling and enjoyed her job. The rest of the staff was friendly and helpful as well.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Mr. james , thank you for your review . I am glad you enjoyed your stay and we look forward to having you stay with us again

"Perfect Location"

4
13/04/2018

The hotel was very nice and the staff was very professional - front desk and cleaning personnel. This renovated hotel's decor is just fabulous! This is an annual trip for me now to see the Spurs play their last regular season home game. YES, I am a die-hard fan! For my 3rd year going to San Antonio, I decided to stay at this hotel. At first, I was a little skeptical because of some of the reviews.....glad I didn't listen! A lot of folks complained that the rooms and elevators were small but what do you expect for a HISTORIC building?! I had a king bed so the room was just right for me! The bed was comfy and the hotel is only a short 10 minute walk to the Alamo and 15 minute walk to the Riverwalk. I also was pleased that the room had a shower instead of a bathtub. The price was not bad at all for the 2 days I stayed; I would definitely stay again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Brie, I appreciate your review and thank you for the kind words . We are glad to have met your expectations and know that you stay with us was very comfortable . My family at the best western premier historic travelers hotel tries very hard to ensure that every guest has a great stay . Glad to be at yiour service and look forward to serving you again at the best western historic travelers hotel, Downtown San Antonio. Go Spurs GO !! Thank you again .

"Location gr8"

5
12/04/2018

Awesome location and splendid hotel. Was a little loud at night outside hotel but that's to be expected in a downtown hotel. Seemed to be renovated and it was overall a good experience. No free parking was the downside.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for sharing you experience with us . I am glad to hear that you had a wonderful stay and enjoyed you time with us at the best western premier Historic Travelers hotel. I look forward to serving you again .

"Average hotel"

3
11/04/2018

I expected more based on other reviews. I saw reviews stating it was remodeled and was a great place to stay, but I left disappointed. Room was small, but I expected that based on the age of the hotel. It was only a couple blocks from River Walk so that was nice as well. And employees were very friendly. However, the breakfast was mediocre at best. And parking was a bit of a pain because it's valet only. Room didn't get cleaned until after 4:00 one day due to an employee not showing up, and elevators were tiny and horribly slow. Overall, I just really wasn't all that impressed.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you Sheri for your response . We try very hard to make sure that our guests are well taken care of and sorry to hear that you were disappointed . You are correct due to the age of the hotel , smaller rooms and elevators which were original part of the hotel . i apologize for the inconvenience caused to you .

"Liked this hotel"

5
01/04/2018

Friendly service, clean, well-appointed room, great breakfast, fitness room fine. Great location only a few blocks walk to The Alamo and Riverwalk. Try The Boulangerie across the street for authentic French pastries.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you Jane , we appreciate the feedback. Our family here at Best Western Premier Historic Travelers tries very hard to make sure you have a great comfortable stay.I am pleased to hear that your stay was good and comfortable. Thank you again and we look forward tohaving you stay with us again .

"I don't understand how this is a BW Premier "

2
27/03/2018

I've stayed at far nicer standard BWs, with much better amenities and service. Maybe it's the location. Maybe it's because it's in an old historic building. Whatever. This place falls short on so many levels. In fact, we checked out and moved to the nearby BW Premier Sunset Suites Riverwalk and enjoyed a much, much nicer facility with a room literally twice the size for the same price. Besides the cramped room — which offered no place to sit other than on the bed or at the tiny, nearly-useless desk area — the “little things” were constant annoyances. Things like no channel guide for the television (the on-screen guide had little to do with what was actually available). No in-room hotel guide or directory to tell you where things like ice machines are located. The Kuerig had not been cleaned and I had to pry a nasty old K-cup out and wash out the machine before I could use it. No place to put anything down; don't bring much luggage! If you put it down on the floor you'll barely have room to walk around it...but at least you'll be able to see it at night. Our room was so bright from light leaking around/under the door, no black-out curtains, myriad LED lights (including a dual-display nightstand alarm clock which you could practically read by), that at least we didn't need a nightlight to find the bathroom after dark. Helpful hint: use the body pillow to block the hallway light coming in under the door. Besides, it's so big that if you set it anywhere else on the floor you'll have even less room to move around. Add in a refrigerator cabinet door that could not be closed without an ear-splitting BANG! The annoyances didn't stop at the room. The fitness center, besides being very small, had two key pieces of equipment which weren't even functioning, and no one on staff who knew anything about them. Elliptical was in child-lock mode, with no instructions on how to override it. The treadmill control panel would turn on, but the buttons would not respond. The woman at the front desk could only offer “I don't know, I never use those things!” Oddly enough, the young man at the valet stand came in to help, to no avail. He said he'd check with maintenance and call our room when it got fixed (this is the valet's job?). When we returned from our day of sightseeing he informed us that the maintenance guy never came in that day. Sorry. Even a dip in the indoor pool was out of the question, as it looked dirty and even had what we hoped was just a leave (in an indoor pool?) or a Baby Ruth bar laying on the bottom. It was still there when we checked out two days later, and the elliptical and treadmill were still down. Apparently no one uses the pool or fitness center at this particular BW. Oh, speaking of two days later; we made a side excursion up to Austin. Thinking we might spend the night up there we took all of our stuff with us. We decided not to stay and returned in the evening to find our room door propped open by the dead bolt. Oops. Glad we had taken our cameras and laptops with us! I won't delve too deeply into how incredibly noisy this location is, as other reviews have already mentioned it. From our third-floor room we could too-easily hear the hootin' and hollerin' from the nearby clubs and bars well into the wee hours. Even the near-constant clip-clop off carriage horse hooves on the pavement. The traffic noise often overpowered the television. If you stay request a room on the top floor away from the street. Have I given you enough reasons to seek other accommodations? I'm typing this review from the other BW across town, which seems like a whole different world. But there are positives, really. The location is super convenient (albeit a bit divey) for touristy stuff, being just a couple of blocks from The Alamo and Riverwalk, and an easy walk to Tower of the Americas. You don't need a car (which is good, because there is no parking, valet only). Bus stops are very close for excursions to museums and other points of interest farther out. The free breakfast was pretty substantial and changed a bit daily. The place is newly remodeled and clean (although the bathtubs were all replaced by huge showers, except in the handicapped rooms). If you've stayed in some of the historic hotels in many major cities the tiny room probably won't phase you. But if you plan on doing anything other than sleeping (or trying to), I simply cannot recommend this hotel. Nor figure out what earned it a BW Premier designation.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your review Rob . We strive very hard to make sure every guest enjoys their stay .Your feedback will help us better teh quality of service . Thank you again for your feedback .

"Rooms are nice but LOUD"

2
27/03/2018

This hotel is not far away from the Riverwalk or Alamo which was very nice however since it is an older building you can hear EVERYTHING from the street in your room- We were on the 6th floor and could hear every person/horse/vehicle that went by. The parking is Valet only which is fine however they only have one maybe two spots so if they are busy you might have to drive around the block a couple times before you can pull up to park.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you Samantha for your review . we strive very hard to make sure you have a comfortable stay . i do apologize about the street noise and the disturbance caused . However i am glad that you still enjoyed your stay . I hope to see you again

"Best Western Riverwalk - Perfect Location"

4
26/03/2018

The location is perfect for access to the Riverwalk and tourist things. The beds were comfortable, the rooms nice and a great value for the money. The added benefit of a breakfast was a bonus and the staff in the restaurant were extremely friendly and helpful. The desk staff also very friendly and helpful. I would stay here again and would recommend to anyone who wants to enjoy the wonderful River Walk area.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you Rhonda . Glad you had a great stay with us at the best western premier historic hotel . Thank you again for the wonderful review and we look forward to serving you again .

"Great location if you want to be near Riverwalk or Pearl Brewery shops."

4
20/03/2018

Parking fees and/or valet service not mentioned on Website anywhere. Can be considered a bit much. Location is a big plus, however, for Riverwalk or Pearl Brewery shops. Breakfast offerings excellent every day.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you Paul for your review . Your feedback is very important to us and i promise i am working with my marketing team to get this fixed to reflect all social media . On a good note i was glad to hear that you had a good and comfortable stay .Paul , i do hope to see you stya with us again at the best western premier San Antonio Downtown , On your next trip here

"Very Nice for the Price."

5
20/03/2018

Great property within 2 blocks of the riverwalk. The rooms are small but the renovated property is clean, the beds are comfortable and the touches in the room ar more upscale thqn your average BW Plus. The downstairs bar & grill is open in the evenings and the bartender Noah is exceptional! We topped off our evening one night with wine and drinks and were thoroughly entertained with grea conversation. Last, there is a tasty Thai restaurant less than a block away.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your kind words . We all try very hard to make sure you have a comfortable stay at the best western Travelers Premier , San Antonio Downtown . Your feedback is very important to us . Thank you again for the wonderful review and we look forward to having you stay with us on your next trip to SA

"Great staff, new clean rooms"

5
15/03/2018

In town for a conference. Walk to convention center is only 15 minutes, and you'll find that you're out to eat on the riverwalk often, which is even closer to the hotel. The rooms are smaller, but more than adequate for a convention stay. Bed incredibly comfortable. Staff very friendly. D'Anna and Tyrell out of their way to help me with a mix up on a package delivery. Will absolutely be staying again when travel brings me to San Antonio.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, Thank you for review . Our team works very hard to make every guest feel comfortable during their stay . we look forward to your stay with us again .

"Nice but had one flaw!!"

4
13/03/2018

I looked this hotel up for a weekend getaway for my husband and I, read reviews tried to get as much information as I could about the place and thought I had until I got there. This hotel is very nicely renovated and yes the room was a little compact but I'm just sleeping there not living so it was fine, the room was nice and clean and nice decor. The one area that this hotel fell short on was advising people that are booking that there is NO free parking. I had no idea where to park when I got there and just pulled into the parking lot next to hotel, which I knew was a pay for your spot lot but I needed to go inside to find out what the policy on parking was. When I asked the guy at the front desk he said “ did you use our valet parking” I told him no right now the car is parked behind the hotel. I was directed by him to go take care of the parking fee for that lot first before he checked us in so we wouldn't get towed away. I did that, $12. for 12 hours or $24 for 24 hours those are your only options at this particular lot. Went back inside to check in and asked how much would the valet parking would have been, he is pulling up my name and sees I'm a Diamond reward member and proceeded to tell me oh it would have been free since your a Diamond member.....That's something he should have checked and made me aware of before I was told to take care of paying for parking and then just kinda laughed us off as we told him that would have been nice to know. I wasn't offered any kind of discount on my bill or even just some extra points to compensate for him not getting all the information before hand. I'm not one of those Diamond level people that expect extra because of it but I saw nothing about paying to park at this hotel on the site so I just think in order for people to know someone should say it, at least put it in the description area of the hotel so that everyone will know before hand and can make better preparations.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your review . we really try very hard to make sure your stay is pleasant and comfortable. Thank you for your suggestions. We look forward to having you stay with us again .

"Recent San Antonio Visit"

4
11/03/2018

Stayed here for three nights from the 8th March. Was apprehensive about booking it having read mixed reviews. How wrong can you be. Perfect location for walking to the Alamo and Riverwalk. I had a King Room, and yes as others have said, the room is not as large as it could be, but put into context the type of building this once was and they are more than adequate, after all its not as though you are living in it. The room itself, spotlessly clean and tidy and well presented. The staff were all very pleasant and helpful, in particular D'anna on the front desk who was absolutely charming.. If I ever visit San Antonio again, I would have no hesitation in booking this hotel.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Derek, Thank you for taking the time to review our hotel . Our family really works very hard to make sure that every guest is well taken care of .You are correct about the age of the building and the complete new renovation last year . I truly appreciate your candid review and look forward to serving you again .

"Employees we met were great"

2
02/03/2018

Brenda and D'Anna at front desk were nice and very helpful. Bed was comfortable Bathroom floor and shower were disgusting. Carpet was littered with debris. We were in room 612 on March 1. We did not use the shower - the floor in it was that bad.

Dimple B, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Sammy , My apologies for the experience you had with us during your stay . I will make sure to bring it to my staff and make sure this doesnot get repeated . I truly appreciate your feedback and hope to give you a chance again on your future trips to San Antonio.

"Great Base In The Alamo City"

4
21/02/2018

First time stay in this hotel- generally go to San Antonio pretty regularly so I've stayed in quite a few and I was really impressed. It's set a little bit away from the main action of Alamo Plaza however is perfectly situated for the riverwalk/Alamo. The staff were universally absolutely amazing from reception to the valet staff. There's a great little shop in reception where you can buy soda and snacks which is really handy. I was travelling solo so went in at the standard room which by US standards is a little cosy however well laid out with amenities and very clean.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Natalie, It was so great to hear that your stay was comfortable and enjoyable . Like you mentioned you are a frequent traveler and we sure do hope to see you again . Please let us know and we will be glad to help you with your future reservations. I truly appreciate your kind words. Our family here tries to make sure every guest is comfortable and has a un forgetting experience. Thank you

"Very Cool Updates to Historic Building"

5
20/02/2018

My husband and I usually stay at a downtown hotel for our anniversary, and we usually like to stay at a different place every year. We had noticed the renovations to the structure over the past few months, and were very curious how the updates came along. I was really glad we chose this place! I love old and historic buildings, and I would much rather see them remodeled than torn down. What was great about this place is how much the staff new about the building in general. It's definitely been modernized and all furnishings are definitely new, however you still see vintage details all throughout. The tiled lobby, and the pool is a great example of how they've kept a lot of it's vintage charm. It is a historic building, so some of the rooms may be small, however beds were cozy, the wifi worked great, and there were plenty of outlets and usb ports throughout the entire room. It was also a really great value for being downtown, especially since it's between the riverwalk and the Pearl. It had a nice hot breakfast included in a very spacious dining area and either coffee or tea was always readily available in the lobby.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Brandy , Thank you for choosing to stay with us and also Congratulations on your anniversary. i am very glad to hear that you had a wonderful stay. My family at the Premier tries very hard to ensure each and every guest has a memorable stay. I hope to see you on your future trips to the warm city of San Antonio ! Thank you

"Home from Home!"

5
20/02/2018

From the moment we walked in, Brenda gave us such a warm and energetic welcome that we felt instantly at home and at ease after a long, tiring flight. She is really a gem and her dedication to what she does is inspiring. Everything during our stay was perfect. The breakfast was very nice with great service from Janelle. The location was great and the hotel felt clean and safe. Amanda at the front desk was also very helpful.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest < Thank you very much for appreciating the services received by every member of my family . it is truly a home when we get treated and appreciated correctly . I am pleased to hear that your stay was very comfortable . I sure do hope to see you stay with us again on your next trip to San Antonio.

"Nice rehabbed hotel in a convenient location"

4
19/02/2018

Comfy older hotel with a helpful staff that provide great guest experience. The rooms are clean and nicely appointed, but a bit on the small size. It's walking distance to the Alamo and downtown. The pool area was cold and the pool itself isn't much bigger than a bathtub. The restaurant has limited hours and slim food choices (bar food). The desk personnel including Brenda and Amanda were super. Free breakfast was well run.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Steve, Thank you for your kind words . It does make us really happy when we see our guests have wonderful memories to take back with them . I truly appreciate you taking the time to fill a great survey about our beautiful property . Thank you and we look forward to serving you again .

"Great hotel Very Warm & Helpful Staff!"

5
15/02/2018

Yes, the rooms are small but this hotel housed in an historic building has been completely renovated. Very comfy bed, full sized bathroom with everything you'll need, coffee maker, lots of outlets for all your devices, pretty good wireless, and a nice work desk, full complimentary breakfast complimentary with lots of hot options, a pretty good bar with very low drink prices and a super staff. They were always willing to do whatever you asked. Change money, provide additional room supplies and even made a phone call for us and called to get more info on an area attraction. We are planning to stay there again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Stan , thank you for your kind words . It is such a pleasure to serve different guests everyday . My family at best western premiere tries very hard to make sure that every guest has a comfortable and pleasant stay . I am very pleased to hear that your stay was wonderful and comfortable. We really look forward to serving you again .

"Wonderful Service!"

5
14/02/2018

I was checked in by a woman named Brenda, and she was absolutely wonderful. She gave my group and I a very warm welcome and gave me quick and helpful service. Hotels can be stressful, but I get to breathe easy this time!

"Very satisfied!"

5
11/02/2018

The older Hotel was recently refurbished. We both were very satisfied with just everything there, and specially with the services of all employed! I would like to thank specially Brenda for her help and information she was shering with us.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you very much for your kind words . i will share this review with my family here . Every one really tries hard to make sure every guest has a comfortable and memorable stay . I wish to see you on you future stay at the Bets western Premier Historic hotel soon ! Thank you again !

"Very central to everything"

4
11/02/2018

Not big rooms but adequate and serviced daily. Very helpful staff and friendly as well. Adequate free breakfast and good selection. Can have dinner in the bar at night but the choice was very limited when we were there. Safe area and easy walk to attractions.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Noela, Thank you very much for your review . I truly appreciate you taking the time and writing a candid review . We being a historical property our room sizes are truly small . It was built in 1921 and was a rebuilt and renovated in 2016 . they had a community bathrooms and when we built the hotel last year we had to incorporate a bathroom in each guest room . Along with us other hotels that were built old and are historic unfortunately have small rooms. I look forward to having you stay with us in the future .

"Close to all the important stuff"

5
04/02/2018

The staff at check-in was simply the best! Valet parking is a real bargain! This hotel is within easy walking distance to both the Alamo and the Riverwalk. Rooms were very quiet and comfortable. Breakfast was good and attractively served. Great place to stay and VERY reasonably priced.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Betty < Thank you for choosing to stay with us . I remember having a conversation with you at breakfast .i am pleased to hear that your stay was enjoyable and really look forward to you having you stay with us on your next rip to San Antonio . I will definitely share the positive feedback with my family here at the "Premier". Thank you .

"Quaint, and great staff!"

4
02/02/2018

Loved this place. Brand new renovations that added bathrooms into the rooms. Rooms are small but adequate. Expect to hump your luggage up a few stairs, and squeeze into a tiny elevator, but lots of character and super helpful staff, from the valet to the front desk to the bar...fresh baked cookies in the afternoon, a great breakfast with eggs (yeah!) and coffee on in the library. Close to walk anywhere downtown...we parked the car with the valet. Watch the shark towing company on the lot next door, don't park and run into the hotel to register - not connected, although you may assume that! They were taking out 3 -5 cars an hour!

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest , I truly appreciate your candid review . I also want to thank you for choosing to stay with us . I am very happy to hear that our family here at the best western premier made your stay extremely comfortable . I will look forward to having you stay with us again on your next trip to SanAntonio . Thankyou Regards , Dimple Bhakta

"The hotel is great the people are amazing"

5
31/01/2018

Thank you Noah for making my visit such a special treat. You made me feel welcome and special. I will now make this hotel my home on all my trips to San Antonio. Your the best!!! I travel a lot and making a hotel a home is important to me. Again THANK YOU!!

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Deborah, Thank you for taking the time to write this review. we appreciate you staying with us and were happy with service received by my family .I am extremely excited to hear that the Best western premier Historic hotel is your home away from home.We strive very hard everyday to make your each day with us extremely special . I look forward to meeting with you on your next trip to San Antonio. See you soon ! Thankyou Regards,

"Wonderful stay near river walk"

4
31/01/2018

Stayed here with my husband to ring in the New Year from Dec 30, 2017 - Jan 3, 2018. It was truly one of the better Best Western that we have stayed in. Although I agree the rooms were very small, it was however, more than adequate. The bed was cosy, the shower pressure was great, toiletries were generous, and we were delighted that it was located in a quiet area, although it was just 3 blocks away from the riverwalk. Breakfast was provided, but it was the usual breakfast offered by any other budget hotels. There's a Thai rest. & Chinese rest. nearby as well as a french bakery across the street. Kudos to the front desk for being helpful and friendly too and it was unfortunate I did not get their names. Overall, it was a pleasant stay and I would choose this hotel again in a heart beat.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Joanna , Thank you trusting to help you ring in the New year! . it was a great to have you stay with us . I am very happy to hear that you really enjoyed our hotel and its amenities . I know that the rooms are small but like you rightly said they are also very cozy . Also because it is a historical property and space constraint these rooms are a little smaller than usual . The Hotel along with its staff makes history everyday and i am glad that we have guests just like you. I am very hopeful to see you staying with us on your next visit to San Antonio. Thank you

"Great hotel and staff"

5
27/01/2018

Went with my sister in law for 2 days of R&R. The hotel is within walking distance to several areas all around 4-6 blocks. These include the Alamo, Riverwalk, etc. There is valet parking for $21 a day. We stayed in room 128 with 2 queen size beds and it was very spacious. However the bathroom is small compared to the room. The room has a fridge, micro, kurig coffeemaker, and a safe. The kurig didn't work and they replaced it. The safe was locked and maintenance had to fix it. If you need to take a taxi, make sure you have them called the taxi with plenty of time. The taxi company took about 25 minutes to pick us up. Breakfast is served M-F 6-9; S-S 7-10. Breakfast has cold and hot items including eggs, sausage, potatoes, waffles, etc. Check in is 3 pm and check out is 11 am. It has a pool and gym room. There is a bar in the lobby area open 5-10 with happy hour until 7pm. The staff is exceptional. All we met during our stay did everything they could to make our stay incredible. From the valets to the hotel manager. Theo the daytime valet helped us with our car, our suitcases, directions, etc. Etc. Rafael the night time valet also helped us out and was very nice. The ladies at the front desk, Cindy and Brenda were very nice. Brenda was the best front desk clerk I have ever encountered in a hotel. She is absolutely the best - she is friendly, helpful, etc. The hotel manager and general manager - Dimple Bhatka was always visible and always available to chat with us and help us out in any way possible. It was incredible. Everyone really took care of us. I highly recommend it.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Maggie, Hope you had a safe trip back home .Thank you Ladies for choosing to stay with us . It was a pleasure serving you . San Antonio is a beautiful and warm city and i am truly blessed to have a family that is so incredible with service .Thank you for choosing to stay with us and i look forward to having you again on your next visit .

"Wonderful Service, Great location!"

5
27/01/2018

Best customer service of any hotels that I have stayed. Brenda at the front desk made us feel like long time friends! She was very helpful, and made us feel welcome every time we walked in. Both Cindy and General manager Dimple checked on us. Valet service was great, both Theo and Rafael . Hotel very clean, charming vintage decor. Location was great. Walked everywhere!

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you so much for choosing to stay with us . I truly hope you enjoyed your time in San Antonio and also at our hotel . I am very happy to hear that your stay with us was homely and comfortable .We really strive very hard to make sure every one of our guests enjoying the pleasure of staying at the hotel . Thank you for choosing to stay with our family . We look forward to having you stay with us again on your next trip to San Antonio .

"Great stay near river walk "

4
23/01/2018

This hotel provides excellent customer service. Check in was easy and we were greeted with a smile. This hotel is in a great location around the corner from the river walk. It's not close enough to the nightlife to disturb and not to far of a walk from many locations such as the Alamo, Coffee shops, shopping center. The room was small , but my wife and I enjoyed it. Nice comfy bed with a view and a nice size TV for down time. I'd stay again.

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found everything great with your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right.

"Charming historic hotel near Alamo / Riverwalk"

4
19/01/2018

Service was excellent; staff chatted with us and made us feel welcome. Room was cozy / small, but comfortable. Within short walking distance of the Alamo and Riverwalk. Do note that parking is valet parking (actual car park is a couple of blocks away, according to our valet).

Dimple B, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found everything great with your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right.

"Best customer service in San Antonio by Brenda"

5
11/01/2018

Great customer service by brenda went over and beyond to help me was so great made me feel special was great all she did never had I had this great experience in San Antonio thank you you made my day and exceeded my expectations very happy can't wait to be in San Antonio

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. Our associates are our best asset, and they work hard to create a welcoming experience for all of our guests. I will be sure to share your compliments with Brenda for doing an excellent job. We look forward to being of your service again whenever you plan to visit this area. Clara Social Media Director

"Didn't like the room or the location"

2
09/01/2018

We needed 2 double rooms. The hotel was renovated when the new owners took over and they created double rooms on the first floor. We were in 133 and 134 and the window was next to a parking lot. Two of the 3 mornings we stayed, we were waken up at 5 am by a garbage truck or something similar. Asked to move to one of the rooms in the front of the hotel that was much larger (featured on their website) after the first night and was told that was not possible. i walked by and one room was clearly empty. Considered changing hotels, but they have a 2 day cancellation policy on Hotels.com, so couldn't. Our rooms were small, cramped and dark. It was a couple of blocks to the Alamo, lots of hotels are closer. Breakfast was great however. Valets were very helpful. Beds were comfy.

00gc, Guest Relations Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for providing your feedback. We are glad to hear that we met your expectations in some areas of your visit. Please accept our apologies for the disappointments in your room location and the noise factor. We will be using your comments to further determine how we can make improvements in 2018 to better serve our valued guests. Thanks again for staying with us.

"Very unique experience"

5
08/01/2018

On a recent staycaytion my wife and I decided to give this newly renovated hotel a try. We were very glad that we did. I moved back to San Antonio about 12 years ago. When I first moved back I remember coming downtown and seeing this building, I used to even buy tacos at the convenience store at the bottom. But I never dared to enter the hotel. So to see that it was renovated, I had to give it a chance. They did a wonderful job. The rooms are very nice and have a spectacular view of Travis Park. It was still in the swing of the holiday season so all of the Christmas lights were still up. The elevator is a little compact so hopefully you travel lightly. The rooms themselves are also a tad small but so are a lot of the historic hotel buildings from this era. What the rooms lack in size they most definitely make up in comfort and free Wi-Fi. I'm a sucker for a good breakfast and the free continental breakfast definitely didn't disappoint. Over all it was a great experience, the modern RFID style key cards came in handy when your hands were full, because all you had to do was wave your wallet in front of the door. We had a great experience and recommend it to anyone.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Herbert, we are delighted that you chose Best Western Premier Historic Travelers Hotel Alamo/Riverwalk for your visit! We're glad you enjoyed our newly renovated historic building with all the modern amenities and our excellent location to all San Antonio has to offer. Thanks again for recommending us, and we look forward to your next visit! Clara Social Media Director

"Stunningly Awful"

1
06/01/2018

We booked a room with two queen beds on the Best Western website. When we arrived at standard check-in time they said that room type was not available. We looked perplexed. The front office staff was defensive and said we must have booked through a travel agent, so, tough luck. But we didn't, we booked straight from the Best Western website. As we asked about other options, could they upgrade the room? Give us a discount for taking the smaller beds (not comfortable for our family of 4), the front desk attendant was increasingly hostile. When we asked to speak to the manager, he said he was calling the police. We were more than happy to leave. But that has to be the most disturbing hotel experience I have ever had. The horrible customer service on top of Best Western overbooking from their own website is enough to never stay there again.

00gc, Guest Relations Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Tiffany, Thank you for providing your feedback. On behalf of our entire team please accept our apologies for the disappointment you experienced during your recent stay. We will be using your comments to further determine how we can make improvements to better serve our valued guests in the future. Thank you for staying with us.

"Beautiful, convenient, historic!"

5
05/01/2018

The guest service is wonderful. They treated us as royalty. The room was perfect for a couple. Nice, clean, superior details, and an incredible view of downtown. A quick walk to the Alamo (5 min walking) and the Riverwalk. Great restaurant on site with a good breakfast. Great deal for the price. We love it and would be our hotel in San Antonio.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Hector, thank you for sharing your amazing comments about your stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are thrilled to read you loved the convenience of our location and found us to be of excellent value in the area. Our entire team is looking forward to welcoming you on your next visit to our beautiful city. Clara Social Media Director

"Beautiful!"

5
04/01/2018

Gorgeous, historic hotel within walking distance to EVERY THING. Staff was amazing, even finding ice cream that wasn't on the menu, to celebrate my daughter's birthday. Tyrell at the front desk was especially wonderful.

"Weekend Getaway"

5
02/01/2018

Hotel is one of those older Texas gems which has been remodeled nicely. Very quaint with a modern flair. Rooms are small but clean (bed was very comfy and amenities were great)!! Location is excellent - very safe area and close to everything!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
John, thank you for posting a wonderful review. We are delighted that you enjoy all the amenities we offer and had a great stay. Thank you for being our guest, and we look forward to your next visit at San Antonio! Clara Social Media Director

"Extremely satisfied"

5
31/12/2017

The location is perfect, 3 minutes walking to Alamo, 5 minutes to River walk. A lot of resturants nearby. The hotel was pretty newly renovated, the facilities are in perfect condition. The bed was very comfortable, breakfast is typical BW =, but good enough for us. Overall very satisfied with the hotel, will definitely come back when we visit San Antonio. Highly recommended!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Jun, thank you for the wonderful review and for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. It is a delight to read you & your family had an amazing stay with us enjoying our newly renovated facility along with our outstanding location in the heart of Downtown San Antonio. Thanks again for recommending us to future guests, and we look forward to hosting you again soon. Clara Social Media Director

"FAMILY CHRISTMAS"

4
29/12/2017

Everything was ok but the parking 22 dls per night,,no good,,,,and the rooms are extremely small you can barely walk,i gave em an 75% out of 100 %.but I saw some other rooms are a little bit bigger,,we got the small ones,,

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Ricardo, thank you for reviewing your stay with us. We are happy to know overall you had a good stay. We do hope the unique charm of our renovated historic building outshines any disappointment with the size of the room. As you mentioned, we have larger rooms available, and we hope you'll select the configuration that best meets your needs on your next trip to our area. Thanks for choosing us and we look forward to seeing you again soon. Clara Social Media Director

"Quick to Help - great experience"

5
29/12/2017

I am glad that we chose this hotel to stay at for 2 nights while visiting San Antonio. We only had very slight issues with the bathroom door and heating/cooling, but they were not anything that we couldn't deal with. It is an old hotel with small rooms but we like visiting/staying in places as such. Overall, our stay was wonderful! Thank you BWP Staff!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Saranis, thank you for the terrific review! We are pleased that you received wonderful service here and that we handled all the details that helped make your stay perfect. Each of our staff members work hard to provide a superior experience, and we appreciate you noticing. Thanks for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, and we look forward to seeing you the next time you are in San Antonio! Clara Social Media Director

"Ugh...never again"

2
28/12/2017

Pros: near the Alamo and Riverwalk, free Wi-Fi and breakfast, laundry room, updated finishes in the hallways and rooms. Cons: tiny room, sketchy area of downtown, expensive parking, dirty lobby, dirty bathroom upon check in (lots of hair on the shower walls-see pic). If I was here alone, I would not feel safe. I would not go out the front door after dark by myself.

"Great Hotel"

5
27/12/2017

It was a great stay!! The room was a little small but I loved the hotel! The front desk clerk was extremely helpful! We were close, within walking distance to all downtown attractions. The valet price was reasonable. Great stay!!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Jillian, thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for your pleasant review. We are glad to read you both had a wonderful stay with us enjoying our friendly staff and our convenient location in the heart of Downtown San Antonio. On behalf of everyone here, we invite you to stay with us again the next time you visit San Antonio. Clara Social Media Director

"great staff and hotel"

5
27/12/2017

The valet and staff went above and beyond was great this was very nice hotel would recommend it for anybody to stay at, rooms very clean on weekends the make great omelets to order.. close to river walk and Alamo they made it overall great experience

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Gaylon, thank you for the positive review and for taking the time to recognize the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are so delighted to know how much you and your family enjoyed your stay and the excellent service provided by our staff. Thanks again for recommending us to future guests! We look forward to welcoming you all back. Clara Social Media Director

"Great Location, Parking is tricky"

4
27/12/2017

BW is in a great spot, only a few minutes walk to the Riverwalk & Alamo. Room was on the small side, which I expected from reviews, but it was comfortable and served its purpose. We utilized the breakfast each morning, which is the standard BW breakfast - eggs, sausage, biscuits & gravy, fruit, drinks/coffee, etc. Downsides - the hotel is right on a busy street and is pretty noisy until late at night. We heard cars and party-goers until at least 11 each night. Also, parking is tricky. If you are coming from the north, the hotel is on the left with no place to pull in. You have to drive around the block to pull up to the hotel. Also, the valet service was hit and miss. During the day & early evening they did well. But, the first night, the night front desk agent had to track down the valet so our car could be parked. The biggest issue was our last night, we had attended an event and didn't return until after 11pm. The desk agent told us to just leave the car out front, but there were no spots left other than in the stripped lines/tow away zone. The lady at the desk ended up leaving her post to park our car. She was nice and took care of everything, but management may want to formulate a better plan for late arriving guests. Overall, it was comfortable and a nice place to stay. Its a new hotel, I'd expect some kinks need to be worked out.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Jennifer, thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for leaving your nice feedback. We are glad to read you both had a delightful time with us and loved our comfortable rooms along with the complimentary hot breakfast. We have also taken a note of your observations regarding our parking area and will look into it for a possible solution. It was a pleasure hosting you, and we look forward to seeing you again soon. Clara Social Media Director

"Great location to the Alamo"

5
21/12/2017

Very friendly staff helpful. Excellent room, clean great breakfast. Just 2 blocks from the Alamo great location.Very up to date it is a great remodeled building. Very quiet setting. front desk staff very helpful on what to see in the city.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Paul, thank you for the wonderful review and for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. It was a delight to read you thoroughly enjoyed your stay with us and loved all the aspects of our hotel. On behalf of everyone here, we invite you to stay with us again the next time you visit San Antonio. Clara Social Media Director

"Small but clean room and super comfortable beds"

5
19/12/2017

We loved our stay as it was clean and close to the Alamo and Riverwalk. We actually wish we asked what brand of mattress they have as we loved our queen sized bed (if someone from the hotel sees this, please respond ;) ). The staff was always friendly and very helpful.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Giberson, thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for leaving your wonderful review. We are delighted to read you both had an amazing stay with us and enjoyed our clean & comfortable room along with our super friendly staff at your service. Please feel free to contact our hotel for the information you seek, and we hope to see you again on your next visit to San Antonio. Clara Social Media Director

"Best Employees award goes to this Hotel"

5
18/12/2017

I can not say enough about how wonderful every employee we interacted with during our stay was.I wish I had thought to get every ones names but I do remember Brenda who checked us in and set the high bar for all the employees. I would stay here again just for that reason but the Hotel was nice. If your in town to do touristy things the location was great. The rooms are small but I'm usual not one to stay inside any how.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for the terrific review. We are pleased you received wonderful service here and that we handled all the details that helped make your stay perfect. I will be sharing your compliments with the entire team, especially with Brenda for doing an amazing job. We appreciate you recommending us and look forward to seeing you again on your next visit to San Antonio. Cindy Gomez Social Media Director

"Good value and convenient"

4
17/12/2017

The hotel was close to the Alamo and the riverwalk. Breakfast was good, and the staff were very friendly and helpful. The rooms are small but nice. The hotel has valet parking which seems standard for that area. I thought the price was reasonable even with valet parking.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for reviewing your stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk! We are thrilled to know you enjoyed the convenience of our location and that you were impressed with the service provided by our staff. Thanks again for recommending us as a good value, and we look forward to seeing you the next time you are in San Antonio! Cindy Gomez Social Media Director

"Best Western Premier San Antonio"

4
14/12/2017

Nicely remodeled older hotel. Quaint. Small but comfortable rooms. Easy to locate. Close to the San Antonio River Walk. I've stayed there twice and would stay there again. No parking available other than valet, but a parking lot owned by others is located next to the hotel. Warning: the next door parking lot is patrolled by a wrecker who will promptly tow cars that have not paid or have exceeded the time paid for.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
James, thank you for the wonderful review of your recent stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are glad our comfortable rooms and the level of hospitality we provide keeps bringing you back. We love that you enjoyed our newly renovated historic building just blocks from the Alamo, the Riverwalk, and historic Market Square. It was a pleasure hosting you again and looking forward to your next visit. Cindy Gomez Social Media Director

"Riverwalk wonderland"

5
14/12/2017

I was nervous to book my group, we were in San Antonio for business, at a best western but the moment we walked in the door all of that vanished. For the price and location you can't find better. the staff is first class, the hotel is gorgeous, rooms are small but very nice, comfortable and clean. I have told all my co-workers that if they are going to San Antonio that is where they should stay.

"Haven't even arrived yet....."

5
13/12/2017

It's a week before check in and I called to ask if an accommodation could be made on my reservation. Brenda answered the phone and took care of my request and THEN some! If the customer service on the phone is anything like the stay.....

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Brian, thanks for reserving a room at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for the wonderful feedback. We are happy to read you were impressed with our excellent service offered by our staff. Your compliments will be shared with Brenda for a job well-done. We are waiting for your stay with us and enjoy all that we offer. Cindy Gomez Social Media Director

"Beautiful hotel"

5
13/12/2017

This was my first stay at a Best western Premier and I was very pleased with it. Create location, not far from the high way, and in walking distance of the Alamo and the river walk. There is also a lounge at the hotel and several restaurants and bars close by. Breakfast was the typical fare with the addition of an omelet station. It was delicious.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Jainley, thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. It was a pleasure to read you and your family had a wonderful time with us and that our outstanding location in the heart of Downtown San Antonio helped to make your stay with us exceptional. We hope you all will stay here every time you visit our great city. Cindy Gomez Social Media Director

"Best Place to stay"

4
13/12/2017

Very sleek and modern room it's about 9 mind away from the river walk. This place is great be careful because the parking is a little bit tricky, I would them park it for you. Also check out the bar next door ‘Trophy Room' very hip place!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dhitwyn, thank you for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are glad you had a good stay with us and that our location was convenient for you to visit many good places around. It was a pleasure to have you as our guest and we hope to see you again soon. Cindy Gomez Social Media Director

"Caught Offguard"

4
07/12/2017

Husband and I went to Riverwalk for our anniversary. Picked Best Western because husband is Premier member. Let me start by saying we are "small town" people so coming to SA is out of our league. We arrived and circled the hotel several times trying to find where to park. Finally called and they said to pull up in front and valet would take our car. Ok, we pull up, another car is unloading so we blocked traffic until the car pulled out. Unloaded and went inside. Desk clerk was extremely friendly. Checked us in, made a big deal about husbands premier status, warned us that their rooms are smaller than a typical hotel and we proceeded up to our room. First thing husband noticed was no bathtub. Normally not an issue but since Hurricane Harvey, we have been living in a travel trailer and he was looking forward to a hot soaking bath. I called the front desk and explained what was going on and she immediately moved us to a larger, room that had a tub. There was a problem with the AC, kept going off and giving error message and the automatic blind didn't work but I didn't call to report these things. We were tired and didn't want to pack up and change rooms again. I'm sure she would have accommodated us just as quickly. Room was very clean and bed was comfortable.

"Great Hotel!"

5
04/12/2017

I would recommend this hotel, most of the staff are great. The hotel is very close to the river walk and other attractions in downtown San Antonio. Breakfast buffet was very good, thanks Sidney and Juan made the bar/ lounge a great place to have a drink.

00gc, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for recommending us. We are happy our outstanding location was perfect for your needs, and that you enjoyed our complimentary hot breakfast. I am also delighted to read that Sidey and Juan took a good care of you and your friends, and will personally recognize and thank them. It was a pleasure to have you as our guest, and we hope to see you again soon. Cindy Gomez Social Media Director

"AWESOME Staff"

5
04/12/2017

Staff was outstanding and very attentive. I'm on the road staying in hotels across the south from Florida to California. I stay in many 5 star hotels from Miami to LA. This hotel while not being what I would call an elite hotel has a staff that is second to no hotel listed as a 5 star hotel. Keep UP the great work with a staff that goes the extra mile.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
James, thank you for the terrific review. We are pleased that you received wonderful service here, and we handled all the details that helped to make your stay perfect. Each of our staff members works hard to provide a superior experience, and we appreciate you noticing. Thanks for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, and we look forward to seeing you the next time you are in San Antonio! Cindy Gomez Social Media Director

"Wowed!"

5
04/12/2017

Our stay was during the Rock n Roll Marathon Weekend. We were greeted by prompt bellman who approached our ride as we exited. The front desk staff clerk working that evening welcomed us & was informative of the hotel. Since it was an event weekend, the Sunday breakfast time was opened an hour earlier & late checkout was offered that day as well to accommodate participants. The bar staff chatted us up while we had a cocktail. The swanky hotel style was very comfortable & accessible to charge our devices in the room. The convenient in-room amenities were in working order. I felt that places were within a reasonable walking distance (about 10 min) from the location. Oh, the breakfast had a good spread that included eggs, sausage, waffles, biscuits, & gravy. They had an area to purchase food items. There was a little coffee & snack area all day. This place to me was one where I felt that I got what I paid for. Good job, Best Western! I'd stay here again. For other travelers reading this: I'm not sure about parking since we used a ride share service. We ran out of time so I don't know what the pool is like. The elevators are a little small fitting about 2-3 people with luggage. We don't have kids or a service animal so I don't know what the experience is like.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
We are delighted that you chose Best Western Premier Historic Travelers Hotel Alamo/Riverwalk for your visit! We're glad you enjoyed our newly renovated historic building with all the modern amenities and our excellent location to all San Antonio has to offer. It was our pleasure serving you, and we look forward to your next visit! Cindy Gomez Social Media Director

"Excellent stay"

5
01/12/2017

Awesome hotel, awesome location, wonderful staff, comfortable bed. Great area, good breakfast, great coffee choices for in room coffee. Friendly staff. Willing to make our stay with restaurant recommendations

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Melissa, thank you for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, and for recommending us to the future guests. We are delighted that you both had an excellent stay and enjoyed all amenities of our boutique hotel. We are proud of our hospitality we offer, and on behalf of our entire staff, we invite you to stay with us again the next time you visit San Antonio. Cindy Gomez Social Media Director

"5 STAR"

5
28/11/2017

This is the best BW I have stayed at. I am a diamond member and have stayed in many locations. I like the BW franchise and this hotel is 5 STAR. We had a double queen room. The beds were very comfortable. All the amenities worked and they had upgraded electronics. Plenty of USB connections. WIFI worked well. Bathroom had a luxury shower and was very roomy.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Richard, on behalf of all of us at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, thanks for the terrific review. Your loyalty is important to us, and we love that you both found our hotel to be an excellent value with our beautiful room and amenities. We hope to be your hotel of choice every time you visit San Antonio! Cindy Gomez Social Media Director

"Holiday Getaway"

4
27/11/2017

Great hotel for a great price. The bed was sooo comfy and the breakfast and service in the morning was top notch. Their coffee is a great starter as well. Don't skip San Antonio because of high riverside hotel prices. Stay here for an affordable price and enjoy the city hopefully as much as I did and you won't regret it!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Moni, thank you for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk! We are delighted you enjoyed our complimentary hot breakfast, and you had a great night's sleep in our comfortable bed. We loved having you as our guest, and we hope to see you in the near future. Cindy Gomez Social Media Director

"Best Western Historical Premier in San Antonio"

4
27/11/2017

The hotel is in a prime location. We walked to mostly every place we wanted to visit. The hotel staff was very nice and professional. The breakfast was included and everything was fresh. I would stay here again.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dorothy, thank you for the wonderful review of your stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk! Set in the heart of Downtown San Antonio, we are glad you enjoyed our location with our excellent service and amenities we offer, and on behalf of everyone here, we invite you to stay with us again. Cindy Gomez Social Media Director

"Christmas Light Show 2017, from my room window!"

5
27/11/2017

This hotel is awesome, my room had an incredible view, it faced the street (Broadway) and had a view of Travis Park which was where the Christmas Tree Lighting celebration was held at. It was an awesome experience, the rooms are lovely, cozy and definitely something to write home about! Staff Brenda Kirkpatrick really knows how to take care of her guests. Kuddos to Brenda Kirkpatrick!!!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
John, thank you for the five-star rating and leaving a review! We are happy you were impressed with everything we offer, especially the comfort of your room along with the beautiful view of the Christmas lights. We appreciate the recognition of Brenda's efforts, and I will personally recognize her. It was a pleasure having you as our guest, and we hope to see you again soon at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk Cindy Gomez Social Media Director

"When in San Antonio..stay at the BW Historic on Broadway"

5
25/11/2017

Wonderful hotel in DT San Antonio...staff was very efficient and friendly. Room very clean, buffet was a bit tough for someone who does not eat biscuits and gravy--more Texas food than fit my desire to maintain my weight.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Kerry, thank you for being our guest at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for recommending us. We are thrilled to know you had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Cindy Gomez Social Media Director

"Lovely hotel"

4
23/11/2017

Lovely hotel in a great location. Very near (walking distance) to the Alamo and many other historic sites. Nice modern rooms with upgraded amenities. Restaurant/bar on site. Small swimming pool, no hot tub. Do not take a room on the first floor/street side! We heard lots of loud, unsavory conversations until about 4am from people leaving nearby bars.

"New place but still has some issues"

3
20/11/2017

This is a new place and it is nice to be able to review a new hotel. There were the good... free breakfast, good spread of choices. Close to the Riverwalk. Great staff. The bad? (this is why I only gave them 3/5)... first off, we were on the first floor. Every morning, like clockwork, 6am, a truck (not sure if it was deliveries or dumpster truck), but we heard it every morning and was woken up. One of the nights we stayed there (stayed 4 nights), there what sounded like upstairs although the area we stayed, there shouldn't have been anyone above us, but i can only guess people got on the roof area at 3am and walked back and forth. Also the room was a squeeze as well as not that great lighting. Other then that, it was an ok stay but maybe stay or request a room in a higher level.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your constructive review. While we are glad you were satisfied with most aspects of our hotel, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it to improve our future guest experiences. We look forward to making your next stay perfect in every respect. Cindy Gomez Social Media Director

"Small but homey"

5
19/11/2017

This hotel was recently renovated and looks modern. Their is a nice personal touch such as cookies at check in and a 24/7 coffee/tea area with biscotti in the afternoons. Great little bar/lounge downstairs and really great location!Walking distance to Riverwalk and shopping mall. Really affordable. Staff was super friendly and facilities are clean. Continental breakfast n the morning is a nice bonus. Note: This is an OLDER hotel. Historic area and part of the San Antonio Charm. That being said, the elevator and rooms are very tight. They are clean, modern and as space efficient as possible, but they are small.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Nikki, we are delighted that you chose Best Western Premier Historic Travelers Hotel Alamo/Riverwalk for your visit! We're glad you enjoyed our newly renovated historic building with all the modern amenities and our excellent location to all San Antonio has to offer. It was our pleasure serving you, and we look forward to your next visit! Cindy Gomez Social Media Director

"Pleasantly surprised"

5
19/11/2017

We really enjoyed our stay. The room, although small, was very clean and the bed was very comfortable. We had a room on the 7th floor, which we liked so we could see the city. The staff was very friendly. The breakfast in the morning was good and kept fully stocked through the morning. My only complaint would be: There is a desk at the bottom of the bed and a chair there. Since the rooms are so small, we could not get the chair out and it blocked what little walkway that we had to the other side of the room. I really could not see anyone being able to use the chair, might be helpful to just remove them. Otherwise, we would definitely stay there again.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your nice feedback about the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are glad to know you liked our breakfast offerings and were impressed by our courteous associates. However, we are sorry for the inconvenience you experienced in your room. We have larger rooms available, and we hope you'll select the configuration that best meets your needs on your next trip to our area. Thanks again for choosing us, and we look forward to seeing you again soon. Cindy Gomez Social Media Director

"New Hotel that will get better"

3
19/11/2017

A Best Western for only a few months, there are some kinks to work out. The provided TV channel listing on screen does not agree to the TV stations received. A seemingly easy thing to fix with a printed card that they haven't addressed. Coffee cups ran out at breakfast, with only light customer traffic. Not the best BW breakfast buffet...cold eggs. But the staff was friendly and helpful otherwise and the beds were very comfortable.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your review. We are sorry for the problems you encountered with while here. Our biggest priority is leaving a lasting impression with quality service and attention to detail, and we regret that we disappointed you. We are grateful for your business and hope you will give us another chance the next time you are in San Antonio. Cindy Gomez Social Media Director

"Good place"

5
16/11/2017

Excellent staff and very friendly. Rooms small but nice. Great price and quick walk to river street. Would staybthere again if I get chance. Valet was good and very courteous. Alamo is very close along with easy access to testeraunts and highway.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Wow - Robert, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, and we look forward to welcoming you back soon. Cindy Gomez Social Media Director

"Extremely satisfied"

5
14/11/2017

Booked this hotel due to the relatively low cost. Did not have much expectations as I saw some nasty reviews online. However nearer to my travel dates, i noted that there are some positives reviews for this hotel. nonetheless, went with an open mind, and we are very impressed by the services. The only negative part was, i tried to ring the hotel to inform that i will be arriving the next morning due to flight delay, but no one picked the phone. lucky, i had a colleague staying in the same hotel and i managed to seek my colleague's help.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thanks for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk for your stay. We are happy to know your visit with us was enjoyable and that you liked our hotel. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Cindy Gomez Social Media Director

"Love best western hotels"

5
13/11/2017

We always get treated nice and professionalism. From the front desk to the bar to the cleaning service. I always book with best western because i enjoy staying with them. The breakfast is also perfect. And very good.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for your loyalty and reviewing your stay at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. It's good to know you were impressed with the service provided by our staff and that our complimentary full, hot breakfast with our made to order omelets and eggs was to your liking. We hope to be your hotel of choice every time you visit San Antonio! Cindy Gomez Social Media Director

"Ok I guess..."

3
13/11/2017

The staff was friendly and hospitable. The room was clean and nice. Only problem was that one of their lights were not working or bulb was out and they couldn't find a light bulb to fit. The toiletries were very nice. The elevator is super small and slow, but you must keep in mind that this is a very old building. It's been updated with nice decor though. The lounge area was nice, the breakfast was what the one thing that was horrific, cold, tasteless, coffee watery. Not good. That was my only disappointment. The hotel is a great location, walking distance to San Antonio attractions and eateries. I would book here again if I were to go to San Antonio again.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Fierce, thank you for choosing to stay at our hotel. We are pleased to know our location was perfect for your needs and that you were impressed with the service provided by our staff. However, I am sorry our breakfast offerings were not to your liking and regret the inconvenience it caused. I will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We appreciate your observation in regard to your room and have taken a note of the same. We hope you will give us another opportunity to serve you better. Cindy Gomez Social Media Director

"Good hotel, goodprice, good location"

4
13/11/2017

This hotel is within walking distance to the riverwalk, the Alamo and good eating establishments. They do offer valet parking, and the price for all the amenities is excellent. I would stay here again.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Kathleen, thank you for being our guest at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are delighted to know our location was ideal for your needs and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Cindy Gomez Social Media Director

"Good location"

4
09/11/2017

Very clean hotel with a pretty good location. Staff was sub-par and bathrooms a bit awkward, but I got a good deal on the hotel and it was well worth the money. Make sure to plan your parking. I was a little shocked to find that valet service was $21 a night, but I found a $5 lot towards the end od my stay about 5 blocks up. I was on business, so this didn't really matter, but for leisure I would have parked at the cheaper lot.

"Excellent value"

5
07/11/2017

Great hotel at any price. Bartender is really nice and friendly. We ended are days chatting with him. We were able to walk to the Alamo, the Riverwalk, any many other restaurants. The manager was always around and the staff asked often if we needed anything. Service was exceptional!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
On behalf of all of us at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, thanks for the terrific review! We love that you found our hotel to be an excellent value for our fantastic location and amenities, impeccable staff and beautiful building. We pride ourselves on getting the details right, and we appreciate you noticing. We hope to be your hotel of choice every time you visit San Antonio! Cindy Gomez Social Media Director

"Excellent!!"

5
06/11/2017

The hotel is clean and well maintained. Staff are friendly and professional. Highly recommended!!! Location is within walking distance of the River Walk and Alamo. Parking can be a hassle in this part of town but the hotel has valet service which is relatively inexpensive and easy to deal with.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for the wonderful review of your stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk! Set in the heart of Downtown San Antonio, we are proud of our new hotel and the excellent service we offer, and we hope to see you again soon! Cindy Gomez Social Media Director

"Great hotel and Location"

5
06/11/2017

This was a great location and the hotel is wonderful. Customer service was great! Clean and newly renovated. We stayed here for 3 nights for our anniversary and was able to walk everywhere. We did not rent a car. The cab is about 25.00 from the airport. The breakfast was good and plentiful. The pool was cold which was disappointing but that was the only issue we had. We went to Texas at Brazil steakhouse around the corner and it was fabulous! There is a French cafe across the street and an antique mall which was amazing. We also went to the Pearl farmers market, which is worth the trip. We did walk there but it is a bit of a hike. The bus goes there and it is cheap. Yes the rooms are small but we did not spend a lot of time there and did not think it to be an issue. We go on a lot of cruises and the room was bigger than those cabins! It is worth the location and cleanliness to stay at this hotel. Definitely recommend this place!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dianne, thank you for making the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk a part of your anniversary celebration. We are pleased you found our location to be an enjoyable part of your visit to San Antonio and that our facilities and service were to your satisfaction. We thoroughly appreciate your recommendation and look forward to having you both as our guest again in the near future. Cindy Gomez Social Media Director

"This place was fabulous"

5
04/11/2017

We could not believe the friendliness of the staff. On our 2nd day the USA paper that is suppose to come daily did not arrive. Amanda went out and got us a paper at a store. The next morning she picked up a paper for us on her way into work and gave it to us at breakfast. Because we are in our 70s we did not know how to work the keurig coffee maker in our room and called the desk. Within 5 minutes Mark was there to help us out. When you arrive at the hotel they offer you an individually wrapped cookie. They were so good the next day I asked if I could check in again so I could get another cookie. The girl behind the desk offered me another one with delight. The day before we left I asked tyrell if I could buy some of the gilcrest and Soames shampoo and conditioner because it was the best shampoo I had ever tried. He said no problem and gave me some extra and when I asked him how much he said he was happy to give me some. We have never been treated so royally at a hotel before. Besides the front desk the breakfast staff was super. There was always eggs, ham, potatoes, biscuits and gravy, waffles, cereal, sweet rolls, yogurt, juice, fruit and made to order omelette son weekends. The room had the most comfortable bed and pillows. Shower was huge with a great shower head. Almost everything was within walking distance. If I could rate them higher than a 5 I would give them a 10

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you so much for confirming to others that what a great choice the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. I will be sure to share your compliments with the entire team, especially with Amanda, Mark, and Tyrell for a job well done. We appreciate you highlighting the key features of our property and can't wait to welcome you back for another memorable stay. Cindy Gomez Social Media Director

"very cramped room"

3
02/11/2017

The rooms are so small that there is not a place to put your suitcase, except on the floor, right by the bed. And there was not a rack provided to set up to put a suitcase on, so we had to kneel down on the floor to get at our clothes. It was nice of them to try to conserve water by asking us to put on the bathroom floor only those things to be replaced, but when we put two wash clothes on the floor, they were not replaced, just taken away, which was basically the only reason we knew any house cleaner was even in the room. The pool was tiny and very cold.

"Vast Improvement"

4
02/11/2017

I am a BW Diamond Elite member so I stay at a lot of Best Westerns. I stayed in this BW hotel shortly after they opened on 8/12/17. They had a lot of problems then. Poor curb-side valet, housekeeping training still going on (while I was in room), poor food quality for breakfast, hours posted for lunge no honored, not prepared for my arrival, long wait for car when I left. I decided to give it another try on Oct 26-28, 2017 and found great improvements to all the flaws mentioned above except the breakfast quality. For a hotel that claims Premier" status among Best Western establishments, the food was the same processed, frozen and packaged garbage that is served in most of the BW "economy" class motels. I would expect for a featured BW hotel, the food would be prepared at least from fresh ingredients and served with a bit more style. I would rather pay for a quality breakfast than have that garbage served for free. Be warned, the rooms are small. About the size of a room at a $50 Microtel, only with much nicer furnishing and bed quality. I asked for, and received, a corner room. It was not much bigger than the center room I got last stay so I assume all the rooms are on the small size. No bathtub, just shower, in both rooms. Of course there is nothing the staff can do about the small rooms. The flaw is in the design trying to squeeze too many rooms into a small building. They would have been better off with using the space of two rooms for one room and making room less crowded. Hindsight? The location is great for the center of activity of San Antonio. Only a short walk to Alamo and Riverwalk. You can park your car and visit downtown SA with ease. The valet service was greatly improved since first stay, with the attendant helping with bags coming and going. Well worth the cost considering the cost of parking around downtown. Overall, the stay was nice and I will give it a positive recommendation. For a great location, very friendly staff, a warm greeting, but slightly lower expectations of a "premier" hotel, this hotel is a quality stay. It will be better if they improve the food. Maybe that will be better when I stay again, which I will.

"Great Hotel"

5
30/10/2017

Beautiful hotel. Our room was very clean & lovely. Loved the overall decor of the hotel. The staff was friendly & attentive to all our needs. It was a great location for us. I highly recommend this hotel.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Rochelle, thank you for the kind review and terrific rating! We are proud of our renovated historic building, and its immaculate facilities and modern amenities. We love that we could preserve some of San Antonio's history and provide a great hotel for our wonderful city! Thanks again for choosing the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. Cindy Gomez Social Media Director

"great location"

5
30/10/2017

The Best Western is in a great location. Close to the River Walk, close to restaurants, close to other larger hotels that host conferences but at a much lesser cost. Breakfast is included at the great rate.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you so much for your fantastic review of the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are thrilled to know you liked our breakfast offerings and the proximity to various places. We look forward to seeing you again in the near future. Cindy Gomez Social Media Director

"Great location and amazing service"

5
30/10/2017

Just a 3 to 5 minute walk to the Alamo and River walk this hotel is ideally located. The hotel staff were all extremely friendly, helpful and efficient. They really made this stay top notch. The rooms were small but well laid out and stocked with everything I needed except for a folding rank to put my suitcase on. This is a new hotel, very clean and modern inside. I would highly recommend a stay.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
It was a pleasure having you as our guest at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are delighted to know you were impressed with most aspects of our hotel, especially with our convenient location and the courteous service provided by our associates. Your recommendation is truly appreciated, and we look forward to welcoming you again for another memorable trip. Cindy Gomez Social Media Director

"Gorgeous!"

5
26/10/2017

This is a beautifully renovated hotel within walking distance of the River Walk. Everyone from the valet parking attendants, front desk to the breakfast staff greeted us warmly and wanted to make sure our stay was pleasant. Our room was small because of the historical nature of the building but what it lacked in size it made up for in modern design and amenities. Do not hesitate to select this gem of a hotel in the heart of San Antonio!

"What a great hotel and staff!"

4
23/10/2017

Although the building is older, it is unique in design. Our room was small but Best Western's creative flair made it seem much larger than it was. It was aesthetically pleasing and the beds were very comfortable. We especially enjoyed the friendliness and professionalism of the staff. Brenda checked us in and, although we had an express check-out. We had to say hello to Tyrell, the front desk fellow with whom we initially spoke on the telephone. Housekeeping staff were also very helpful, as were the fellows working valet. Next time we visit San Antonio, we'll definitely stay at this Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. By the way, the boat ride at the Riverwalk was wonderful, though I hear it's even more spectacular during the Christmas Holiday with all the decorations.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for sharing your wonderful experience at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are glad to read you enjoyed your time with us and that our outstanding hospitality made it even more memorable. I will be sure to share your compliments with Brenda and Tyrell for a job well done. It was our pleasure hosting you, and we look forward to your return visit soon. Cindy Gomez Social Media Director

"Center of everything "

5
20/10/2017

This hotel was wonderful! Very close to the river walk. The $22 valet parking per day was completely worth it. The rooms are small but very well remodeled. The staff was wonderful and friendly. Will definitely be back!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Lauren, we are delighted that you chose Best Western Premier Historic Travelers Hotel Alamo/Riverwalk for your visit! We're delighted you enjoyed the service provided by our courteous associates and that our excellent location was perfect for your needs. It was our pleasure serving you, and we look forward to your next visit. Cindy Gomez Social Media Director

"Great stay, Great location!"

5
20/10/2017

The staff here was great! I would definitely recommend this hotel. I also loved how close we were to the riverwalk. And breakfast was splendid! If you're looking for a hotel downtown you should stay here.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for sharing your wonderful experience at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are thrilled to read our outstanding hospitality and convenient location helped make your stay a memorable one. We greatly appreciate your recommendation and look forward to your return visit soon. Cindy Gomez Social Media Director

"Excellent"

5
19/10/2017

Great Staff. All were very attentive educated, kind. Excellent Location. Great Breakfest. Silent street. Next to the Alamo and RiverWalk. Well maintened Hotel. All clean áreas. I recommend everyone to know San Antônio.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you so much for confirming to others that what a great choice Best Western Premier Historic Travelers Hotel Alamo/Riverwalk is! We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. We appreciate your recommendation and look forward to welcoming you back in the future. Cindy Gomez Social Media Director

"Awesome Hotel by Riverwalk"

5
12/10/2017

Wife and I stayed here during Columbus Day weekend 2017 and enjoyed it immensely. Clean and neat accommodations all around greeted us and complete amenities kept us satisfied. The rooms are small to be sure, but have everything you could want. Breakfast for the most part is very good and well stocked all the way until the end. Staff is friendly and helpful. Sadly the hotel does not offer parking so be ready to pay another $20 a day for valet parking or park yourself a couple of blocks away. Other than that, perfect stay.

"Good location to Downtown"

3
11/10/2017

A mixed review, first the positive. Hotel is in a good location, short walk to the Alamo and downtown. Excellent breakfast and friendly staff. The negative, room wasn't ready when we checked in at 3:30pm (for us and other guests). And when we finally checked in the bathroom wasn't cleaned, tub was dirty and towels left behind. Front staff did apologize apparently they were short-staffed that day. I would stay again but would double-check that the room was really clean before heading out. The rooms are a bit on the small size but the bed was comfortable.

"EXCELLENT HOTEL"

5
10/10/2017

We most definitely recommend this hotel! It is recently remodeled & it is very nice from the exterior to the interior! The staff is excellent! Very very helpful with whatever it is u need! The bed are very comfortable & the rooms are nicely remodeled & very nice! The breakfast is very good & they also have a restaurant/ lounge bar! Also u are walking distance to the Alamo & the River Center Mall, the river walk & all the amazing things that are in downtown San Antonio!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk and for leaving your comments. We appreciate you liked our location close to the points of your interest and that you were not only pleased with our service and facilities but also you slept peacefully on our Best Western Premier bedding. Thanks for recommending us to future guests, and we look forward to being your hotel of choice every time you all visit San Antonio. Cindy Gomez, Guest Services Manager

"Happy Customer"

5
10/10/2017

Upon arrival I was treated so welcome. I received the very best attention with some happy employees right away. They really treated me as if I were the only customer making sure that I had everything I needed. During the stay my room was the cleanest and smelled the freshes. The food was plentiful and much more than I expected. The waiters were awesome. Fresh omelets were a hit for sure. Upon departure the staff was so helpful to make certain I was able to make touch with the best service to the airport. One young man even programmed my phone for me to be able to call for transportation in the futre. I will return again on my next visit to San Antonio.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Robert, thank you for the terrific review. We are pleased that you received wonderful service here and that we handled all the details that helped make your stay perfect. Each of our staff members works hard to provide a superior experience, and we appreciate you noticing. Thanks once more for choosing Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, and we look forward to seeing you the next time you are in San Antonio. Cindy Gomez Guest Services Manager

"Great time!!!"

5
09/10/2017

Everything was so wonderful. Couldn't ask for anything better. Such a short walk to river walk, Alamo and of course sphopping! The restaurants we couldn't make up our minds all smelt so good. Just had a good time!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Claudia, Thank you for the wonderful review of your stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. Set in the heart of Downtown San Antonio, we are proud of our new hotel and the excellent service we offer, and we hope to see you again soon. Cindy Gomez Guest Services Manager

"Decent Location, Decent Hotel"

3
03/10/2017

This was a nicely decorated hotel, clean and safe. The desk clerk was attentive and cheerful. (Except he unfortunately was uninformed about the rewards points for Best Western.) The rooms are small (similar to New York), but for the proximity to the River Walk, it was fine. I suggest that you check your TV, WiFi and coffee machine when you check in so that you know they're working before you leave for your River Walk tour. We had some issues that we didn't find until very late / early morning. I think the staff could have addressed them while we were gone if we had noticed them earlier.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Robert, thank you for being our guest. Although you had an overall pleasant stay and liked our convenient location, we are sorry for the service and maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Cindy Gomez Guest Services Manager

"Great Value, Clean and Friendly Staff"

5
01/10/2017

The location is decent within walking distance of the Alamo, River Walk and other city attractions. If you are walking at night, be sure to have someone with you, as you are towards the end of the area. Still is safe. The hotel was unique, old building that was abandon for years. The rooms are all remodeled and current. The room is a little small, however, the cleanliness and super friendly staff more than make up for it. There are refrigerators, microwaves and coffee pots in the room. They have continental breakfast, but also will cook to order omelets or any other egg product. The waffles are shaped like the state of Texas. Parking as all the hotels is limited, so they do charge for parking. Approximately $22 a night. There are some parking areas close by, not sure what the overnight rate was. We paid around $100 for the room for Saturday night, and that was a great deal. Most of the hotels around town average $200 or more a night. I highly recommend this hotel just on the price alone, but the bonus was the friendly and accommodating staff and the rooms are clean. You cant ask for too much more.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Juliana, thank you for sharing your wonderful experience at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are delighted to read you were impressed not only with your well-appointed room and our outstanding hospitality but also with the value we offer. We greatly appreciate your recommendation and hope to be your first choice every time you visit our area. Cindy Gomez Guest Services Manager

"Beautifully restored hotel in great location."

5
30/09/2017

The hotel was great for walking to all the sites in San Antonio and the only downside to our visit was the rain! We loved the decor and though the bedroom was not huge, it was well furnished and very comfortable. We would not hesitate to stay here again and would love to return in the future and visit San Antonio in the sunshine.

00gc, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Julia, it was our pleasure hosting you at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are thrilled to learn our convenient location and your well-appointed room helped make your stay a memorable one. We appreciate you choosing us and look forward to seeing you again in the future. Cindy Gomez Guest Services Manager

"Clean, Affordable and Friendly!"

5
29/09/2017

A great experience. A smaller room, but to be expected for an older building. I was on the 7th floor and there is a short flight from the elevators up to the rooms, but they warned me about it when I checked in and I just had a small backpack for the weekend. The room is a bit small, but realistically you're just sleeping in it right? It had countless charging stations for electronics, a fridge and microwave and coffee maker, and it was very clean. The breakfast had all the standard stuff plus a personal Omelette station. Very close walk to the Riverwalk and all its attractions!

00gc, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Christina, thank you for choosing to stay at the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk! We are delighted to know you enjoyed the comfort of your well-equipped room and that our complimentary full, hot breakfast was to your liking. We look forward to seeing you the next time you are in San Antonio! Cindy Gomez Guest Services Manager

"Great place to stay near the Alamo"

5
28/09/2017

We had a quick 3 night trip to San Antonio because my son wanted to see the Alamo. This is a great hotel a few blocks from there. Rooms were very clean and the staff was super friendly.The beds were very comfortable. Everything is within walking distance. We appreciated the water in the lobby after a day of walking around too! Breakfast was ok... there are so many great places to eat around San Antonio I would skip breakfast at the hotel. Hoping to return again!

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for including the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk in your travel plans. We are delighted you found our location to be an enjoyable part of your visit and that our helpful associates and your spotless room made your experience even more memorable. Your feedback is much appreciated, and we cannot wait to host you and your family again in the future. Cindy Gomez Guest Services Manager

"Escape for a few days ..."

5
27/09/2017

Hotel was clean and very close to everything we wanted to see. Hotel staff very friendly and helpful. We were initially put in a room with only shower ... hotel desk agent quickly moved us to a room with shower and tub ... help was quick and with very pleasant attitude. I would stay here again if I go back to San Antonio.

00gc, General Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Thank you for sharing your wonderful review of the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are delighted to read our location was convenient for your plans and that our staff thoroughly impressed you with their outstanding service. Your feedback is much appreciated, and we cannot wait to host you again in the future. Cindy Gomez Guest Services Manager

"Accomodating Staff"

4
19/09/2017

Great location for a great price near the Riverwalk in San Antonio. We were able to walk to all our destinations. The staff knew the area and could offer directions and recommendations. ALL staff members went out of their way to make sure our visit was enjoyable. I HIGHLY recommend this hotel to travelers.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Patrick, thank you for choosing to stay at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. It's good to know our location was convenient for your needs and that you were impressed with the exceptional service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to seeing you again soon! Cindy Gomez Guest Services Manager

"Business trip and short vacation"

5
14/09/2017

This hotel has only been open for six weeks. When we checked in Tyrell was very helpful and kind. This hotel was remodeled from an historic warehouse. The room was smaller than the usually room from a new built hotel. Yet there was plenty of room to move around. The bathroom door slides from left to right. They have free breakfast in the mornings and in the afternoon and at night, they have a bar/eatery. The bartender and cook (forgot their names) we met were very nice and attentive. The general manager David was very nice and made sure we were taken care of. This location was great too, as it was close to the Alamo, Riverwalk , and other attractions. All in a short walk.

00gc, Manager at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Richard, thank you for sharing a wonderful review of the Best Western Premier Historic Travelers Hotel Alamo/Riverwalk. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the courteous service provided by our associates. Thanks again for recognizing their efforts, and we look forward to welcoming you again in the near future. Cindy Gomez Guest Services Manager

"Convenient Vacation Value"

4
04/09/2017

The Best Western Premier Historic Travelers Hotel is only three blocks from the famous San Antonio River Walk, and only a short walk from the Alamo. It is a historic building that has been completely renovated and updated while maintaining the integrity of the grand old architecture. The room rates were quite reasonable, the room completely updated and clean, and the staff was friendly. Included was a hot breakfast with continental selections, juices, coffee, milk, waffles, oatmeal, eggs, grits, toast, potatoes, sausage patties, and chef cooked eggs and omelets. It has a fitness center, and indoor pool. There is a hotel bar and restaurant and numerous restaurants, shops, and entertainment choices within walking distance. If you don't feel like walking, the downtown cab fares were some of the lowest fares that I have encountered in any major city. Overall, it is a very good choice for the budget conscious that still offers great value and some perks that put it on par with hotels charging much more. If you intend to spend most of your time seeing the sites, but want good clean comfortable lodging, I would recommend it.

"Great Place"

5
01/09/2017

This was a great trip and would stay again at the BW Premiere on the river walk Staff was very friendly and attentive valet was great as well we are looking forward to staying there again in the near future

"Walking distance to the Alamo & riverwalk"

4
31/08/2017

My children & I were on a cross country road trip & decided to stay here while we visited the Alamo, riverwalk, and six flags. The night we stayed there happened to be their first official opening day! The hotel decor was very modern. Our first floor room was huge & had very large windows with black out curtains which made sleeping in after a long drive easy. There were cushioned benches at the foot of each bed which made getting into our suitcases easy. In addition to those benches their was a comfortable chair by the window. The bathroom door was a very modern sliding style. The bed was very comfortable. The towels were thick & soft. I gave 4 stars though for the tiny pool & having to pay for parking. The pool area was nice with an open sort of sun roof. However, the pool was very small it reminded me of the size of a short length lap pool. It may have been a. It wider though. Breakfast was very well done. I loved of upscale it seemed with glass stemware for the drinks & flowers on each table. We easily walked to both the Alamo & the riverwalk from here. There were also many other shops & things to do. In particular I noticed the Ripleys museum. I would defiantly stay here again.

"Best Western Premier Historic Travelers Hotel - San Antonio"

4
27/08/2017

Supposedly this hotel recently opened. It's an affordable option, very clean, and the staff were very helpful! Stayed here and the Hyatt on the trip - equally happy with both hotels, while this was half the cost!

"Great Nostalgic Experience"

5
25/08/2017

Although the rooms are Small they are nicely laid out and reminiscent of the old hotel I visited 45 years ago....tears came to me as I looked out the window into Broadway Street at breakfast the next morning......thank you for bringing that memory back to me. Walking distance to everyone I love about San Antonio and my husband loved it too.

"Awesome!"

5
23/08/2017

Really nice hotel. Has just recently opened after a big renovation. The rooms are small, but this is due to them not being able to change the size of the rooms for historic reasons. Very easy walk to everything. Felt safe all the time. Parking is valet -$22/day...but worth it. Staff is very friendly and helpful! Room was clean...loved that they had a paper over the toilet indicating it had just been cleaned. Also, the remote for tv was in a little bag indicating it had been sanitized. Loved the little extras. Only downfall was the bathroom door. It is a slider and didn't really close properly - always gaps. Clearly not a huge deal since we ended up staying a 2nd night. For sure great value, great location and great stay!

"Good Value and Close to Riverwalk"

5
22/08/2017

We just recently went for a last minute weekend trip to SeaWorld and chose to stay at this newly renovated Best Western. We loved that you can tell its an older property with some of the original flooring but also updated with a modern feel. The manager, Brandon was so very accommodating and helpful and our room was awesome. We stayed on the first floor and the rooms were decorated very nice and very roomy. Service was great, staff was very friendly and accommodating and Molly in the Kitchen was awesome! Will definitely stay here again.

"WOW!"

5
22/08/2017

I love this Best Western! The build is so beautiful but my stay was awesome! You are so close to everything. I was able to just walk to the Alamo and Riverwalk with my family. Everyone one we encountered went out of their way to make our stay memorable. I am planning my next stay in San Antonio and it will be at this Best Western!

"Do you smell that?"

3
13/08/2017

This hotel was gorgeous, love the location and design. However, when we walked on our floor it smelled like dog urine, and then walked in the room and smelled like smoke. Might be the age of the building, who knows. Service was great, staff was very friendly!

, Director of Guest Experience at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Megan H, Thank you so much for sharing feedback regarding your recent experience at Best Western Premier Historic Travelers Hotel in San Antonio, TX. Based upon the description of your stay, I can certainly understand your extreme disappointment with the unpleasant odor. You should know that at Best Western Premier Historic Travelers hotel, we are not a pet friendly hotel however we had an issue with a therapy dog being allowed onsite. We do not allow therapy dogs only service dogs. We have rectified the problem/smell by providing additional training to our staff and cleaning the carpets in the hotel. We pride our self on getting the details right. We extensively train our team on not just delivering an exceptional guest experience but hopefully exceeding our guest's expectations. We clearly missed the mark during your time with us by not catching this mistake. You should know also decontaminated the room and removed smoke from the room you experienced the smoke smell in after having the room out of order for 48 hours. Thank you for your compliments on our staff, each and every one of our staff members work hard to provide a superior guest experience to every guest. We look forward to welcoming you back to the Hotel in the future. Sincerely, Guest Experience Team Best Western Premier Historic Travelers Hotel

"Good value, friendly service, close to riverwalk"

4
10/08/2017

The hotel just opened. It is a historic building, renovated into a hotel. Interesting features. Rooms are on the small side, but comfortable. The dining crew were friendly and helpful, especially Molly! I was glad to stay at the hotel. Loved our stay in San Antonio.

, Guest Experience Team at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, We are so happy to hear that you had an AWESOME visit and we're very delighted that your entire family enjoyed their experience at San Antonio's only Best Western Premier Hotel. Thank you so much for taking the time to submit your review and to recognize the efforts of Molly. We will personally recognize and thank Molly for taking great care of you. We look forward to welcoming you back again soon! Sincerely, Guest Experience Team Best Western PREMIER Historic Travelers Hotel

"Confusion"

2
08/08/2017

Brandon was very confused. He had my rooms mixed up at check in and check out. I paid cash for my parking, but it was still on my bill at check out that I never paid. I had to wait 45 mins after check out time in the lobby because Brandon had three other group of people who also had been charged incorrectly. He keep telling us that everything was incorrect because we purchased our rooms on price line. Why put the rooms on price line if you don't want people to buy them. The shower head was leaking. As soon as I pulled the covers back, we found a lot of hair in the bed. We had to wait for someone to change the covers and we were exhausted from traveling. The rooms should be advertised as one bed and only for up to two people. We had a child so we all had to sleep together because there was no sofa or roll away bed. Now, I'm waiting to see if I get a charge on my card because it was so much confusion at check out. Do Not Stay At This Hotel. The rooms are very tiny!!!

, Guest Experience Team at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Guest, Thank you for taking the time to give us your valuable feedback about your experience at our Best Western Premier Hotel in San Antonio. Our operational teams were astounded to read your stay was not ideal at our property. I can assure you that your experience, albeit discouraging, is not indicative of the quality of service our staff typically provides to any Best Western Premier guest. We are very sorry for your experience mentioned. All issues/concerns addresssed to us will be addressed to make sure they do not happen again. We are sorry you were dissatisfied with the size of the room, we do have bigger rooms available. Please contact our hotel the next time you need to stay near the Riverwalk so our staff can better accommodate you in the future. We welcome the opportunity to demonstrate that we are able to provide the quality of service you have every right to expect from Best Western Premier. Respectfully, Guest Experience Team Best Western PREMIER Historic Travelers Hotel

"Brand New"

5
05/08/2017

We lucked up on this new hotel located about a block from the Alamo that has only been open a couple of weeks. It was sparkling clean, the bed was large and comfortable, the shower was hot and strong, and there were lots of easy to reach electrical outlets. We had a fridge, a microwave, a closet safe, a coffeemaker, a desk and chair. Breakfast was delicious - eggs, sausage, biscuits, toast, cereal, fruit, Texas shaped waffles, coffee and juice. There are lots of public parking lots nearby BUT they are mostly leased and not available to visitors during the week. Valet parking is $20/night which is a bargain for San Antonio. Only one tiny thing that didn't matter to us at all - the room is very small. I don't know if they are all that way, but there's really no space for anything else except the furniture / appliances that are in the room. We come to San A several times per year and stay at a different hotel almost every time, but I will look for this one again next time - especially if the prices stay reasonable.

, Guest Experience Team at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear QueenSandy, Greetings from San Antonio! I want to thank you so much for your great review of your recent stay with us. We appreciate very much that you have a choice of where to stay in San Antonio,TX and we are so glad you have chosen us as your home away from home. Our close proximity to the Alamo, Riverwalk, and many good shopping outlets and restaurants do make us a prime location for a staycation, or vacation. Our business amenities also make us a premier destination hotel for business travel. We are thankful to have you try us out, our staff was delighted to accommodate you and look forward to another opportunity to welcome you back to the Alamo city! Many thanks, Guest Experience Team BEST WESTERN PREMIER Historic Travelers Hotel Alamo/Riverwalk 220 Broadway Street San Antonio, TX 78205

"Last night of our honeymoon"

5
26/07/2017

I am notorious for being lazy to write reviews but the service and style provided by this hotel was amazing. The hotel had literally opened that day so everything was brand new. The bed was super comfy and the room quite spacious. The location to the local attractions is perfect with the Alamo around the corner and the stunning Riverwalk just 5 mins away. Breakfast was basic but fine for your needs. The staff were falling over themselves to make sure we were happy and had a comfortable stay. A big thank you to all. Dean & Betsa from Australia :)

, Guest Experience Team at Best Western Premier Historic Travelers Hotel Alamo/Riverwalk, responded to this review
Dear Dean & Betsa, Greetings from Texas! First of all, Thank you for taking the time to share this lovely review and Congratulations on your marriage. We are delighted to hear that you received such wonderful service while with us, and found that all details were tended to during your stay. It is also great to know that everything from our immaculate facilities to our impeccable staff was to your liking. We are very proud of our new hotel and service we offer, Each morning our guests can enjoy made to order omelets prepared by our omelet chef, and this breakfast service is included complimentary with each night stay. We hope to have the pleasure of welcoming you back again soon, and wish you safe travels back to Austrailia in the meantime. Many thanks, Guest Experience Team BEST WESTERN PREMIER Historic Travelers Hotel Alamo/Riverwalk 220 Broadway Street San Antonio, TX 78205 (210) 455-3473