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Best Western Hotel Aspen & Apartments, Sale

4.5/5  - basé sur 207 notations.
342 York Street, 3850, Sale, Australia - See map

Now offering guests complimentary Wi-Fi. Welcome to the Best Western Aspen & Apartments. This Sale motel is conveniently located near the center of town and 90 Mile Beach. Guests staying at this Gippsland motel will find themselves near the RAAF Base, Lake Guthridge, Sale Common & Boardwalk and the ESSO BHP Billington Entertainment Centre. The Best Western Aspen & Apartments is an award-winning motel offering modern and spacious guest rooms and fully self-contained villas on ground level for easy accessibility. Each room is equipped with 80 Foxtel cable TV channels, high-speed Internet access and split-system air conditioning. When visiting Sale, guests have returned time and time again to wake-up to delicious home-cooked big breakfasts, prepared every morning with the freshest local ingredients. The Best Western Aspen & Apartments is close to a variety of activities and attractions including many historic and heritage buildings in and around Sale, the wetlands area, greyhound racing, the Armed Forces Museum, wineries and the rainforest of the Tarra Bulga National Park. For superior customer service and a convenient location, make a reservation at this Sale motel today and save!

Best Western

Hotel Aspen & Apartments

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 206 guest reviews
NOTE ISSUED
Excellent
138
Very Good
57
Average
7
Poor
3
Terrible
1
REFER TO NOTICE
Business Business
66
Couples Couples
55
Family Family
55
Friends getaway Friends getaway
9
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"False advertisement, very unimpressed."

1
10/09/2018

So my Dad found the Best Western online on their actual website instead of through a booking website.. from the reviews and the pictures it looked great for the price. Dad was under the impression he was booking a two bedroom apartment for him and myself, one of the ones pictured on the website. This is what we normally do when we stay in hotels so we can share a lounge together but still have our own bedrooms and privacy. He rang the hotel to confirm the details on the website were correct, and asked that the 2 bedroom apartment was going to cost him only $148 per night as advertised. The man said yes, that is all it would cost. When we arrived at the hotel we were given two room keys - a key for two separate rooms. Both identicle - contained a double bed, a single bed, a tiny bathroom and a fridge. The man at reception whome he spoke to on the phone before we arrived, and who met us at reception came across as dismissive and dodgy.. We had planned on staying two nights but unhappy with the whole situation decided to stay elsewhere. On leaving we were hoping that maybe we would only need to pay $148 for both rooms seeing as that's what he had told Dad over the phone, but no he charged us $296 for both of the rooms. Utterly ridiculous. The rooms were okay but no way would he have even bothered with something like that when we could've had a two bedroom apartment elsewhere for way cheaper, and no doubt alot nicer. I'd love to leave some kind of complaint about the way we were treated, and the misleading nature of this situation, but my bad reveiw will have to do. We were not happy campers!

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Dear Elrose, I am not sure why your dad thought we had misled him with the room, he specifically asked for two rooms and that was the rate he was given, if you believe you can get a two bedroom apartment for $148.00, then I would suggest you take that on every occasion, as our two bedroom Apartments are $250.00 to $300.00 per night. So I would suggest that you look up the website again, as we did not sell him a 2 bedroom apartment, and for you to say the man we met at reception was dismissive is again not true, as I did not even meet you, so unfortunately both you and your dad need to do some more homework, if you want to stay in a five star hotel, do not expect to pay for a backpacker. Regards, Craig Caddy

"Genuine comfort"

5
15/08/2018

I regularly use the Sale Best Western for business trips. Avril, Craig, Maryanne & the team are always so welcoming and genuine in conversation to understand your needs. The rooms are very comfortable with every amenity that you'd expect, plus a little more. A must is to check out the great breakfast specials board, there is always something delicious on offer. The motel is walking distance to everything in town and if there is anything you're looking for, the team provide great local knowledge to help you out. A must stay for all business travellers.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for the great review, we love the fact that you love staying with us and to be honest, we really do want to know what our Customers want and need, that is very important to us, we try really hard to ensure that we understand our Customers, it we feel very important to try and understand what is important to you, thank you again for taking the time to pen your review. Regards, Craig and the Team.

"Aspen Appartments"

5
15/08/2018

Aspen Appartments is an excellent place to stay in Sale. The units are spacious and extremely comfortable. It is an excellent option for that business trip, family holiday or weekend getaway. The staff are friendly and they are competitively priced. You will not be disappointed. Exceptional value and a must to stay at if you need accomadation in Sale.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for your review, we are pleased that you enjoyed your stay with us, we feel it important to reply to people like yourselves, as the Booking Sites do not allow us to be seen as we would really be liked and this gives us the opportunity through reviews like this to be seen to the broader public, so again, thank you for the review and hopefully we will see you again. Regards, Craig and the Team.

"Unbelievably fantastic accommodation "

5
04/08/2018

Was fortunate enough to book a 3 bedroom villa. Was pretty much new would suit any and all families. Everything you could want, far enough away from the Main Street. Would recommend this this spot to anyone I know

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for the review, we appreciate people like yourselves taking the time and effort to write a review on your stay with us, we are very glad that you loved the Villa, they are Brand New and we think they are pretty special. Regards, Craig Caddy (Owner)

"Top notch"

5
05/07/2018

Simple stay but very comfortable and service was absolutely top notch, couldn't be more friendly. It felt very personal. Breakfast was a good size too, had a good selection to choose from. I would definitely stay again.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you Jacinta for the kind review, we appreciate you taking the time to write your review on your stay with us, we would love to have you come and stay with us. Regards, Craig Caddy

"Comfy Stay"

4
27/06/2018

Warm welcome from the owners while in town for work, straight away offered to provide information on the best local eats. For someone staying for awhile was handy they have such a great number of Foxtel channels and wifi while distressing after work.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you Scott for the review, we are glad that you enjoyed your stay with us and we hope when you are back in town that you might come and stay with us again. Regards, Craig Caddy

"An excellent stay"

5
28/05/2018

I won't stay anywhere else when I'm in Sale & will re arrange my business trip if they are booked out! Great service, great rooms, great shower (you know, the type you don't have to run around under for 5 minutes to get wet!) great room service food. Very happy with this motel.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Wayne, it is always our pleasure to have you come and stay with us, hope to see you again soon. Regards, Craig Caddy

"Awesome Stay - I'll be back. "

5
18/03/2018

This accommodation is worth a stay as it's in a quiet location, it's a clean modern accommodation with friendly hosts. There's plenty free parking and also offers breakfast delivered to your room, yummy hot eggs on toast mmmm & not to mention brewed coffee ?? there's a fridge mini bar & microwave in your room. This location is a short drive from the centre of town. The Happy Traveler ??????

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Roger, thank you for the review, we are glad that you had a great stay and also took the time to write a review, we certainly appreciate it and hopefully we will see you again. Regards, Craig Caddy

"The little details make all the difference - 10 out of 10"

5
08/01/2018

We were SO impressed when we arrived to check in at this hotel. We had booked a 3 bedroom apartment and were directed a few streets away to a little house that was just incredible, in perfect condition. What impressed me the most is the little jams/butters in the fridge and the little details that made the stay even more enjoyable. The reception staff were very welcoming and polite, couldn't have asked for a better stay.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you Louise for the review, we are also very happy that you enjoyed your stay, we do pride ourselves on our Villas, as they are very roomy and big with all of the mod cons, so again, thank you for taking the time to write such a glowing review. Regards, Craig Caddy

"A very comfortable trip"

5
27/12/2017

Visited this during Christmas and found the folks managing this very polite and welcoming. very helpful with directions. Helped us with almost everything we needed. Take extra effort to keep the place clean throughout the day and night.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for taking the time and effort to write such a complimentary review of your stay with us, we truly appreciate it and hopefully we will see you again when you return. Regards, Craig Caddy

"Family Graduation Gathering "

5
05/12/2017

Great 3 bedroom apartment/ villa. New, clean, modern and very well appointed. Excellent value for family accommodation. Central, private and divinely comfortable beds and linen. Craig the host was friendly, helpful and charismatic! Thoroughly recommend!

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Sorry that I have been so tardy with writing a response to your great review, but as they say, better late than never, so gain we are very happy that you had a great stay with us and hopefully we will get to see you again. Regards, Craig Caddy

"Easy Sale Visit for Work"

5
05/12/2017

What a lovely, quiet and modern motel. We were greeted by the owners, cheery and friendly and nothing was a problem. Rooms were very clean and freshly renovated with good supplies, breakfast and meals in room too. Was very happy and will recommend and return next time.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for taking the time to submit a review, we truly appreciate you taking the time to advise people of your positive stay and we do hope that we may see you on a return trip. Regards, Craig caddy

"Good but bathroom needs renovation."

4
23/11/2017

The room was large and well set out. The bathroom was a bit odd, with the basin outside and the shower and toilet inside the room, and in general the bathroom needs renovation for style, but it all worked fine. The rest of the room was great, and there is an interesting pierced screen wall between the basin and the bed which was a pretty feature. In-house restaurant and full breakfast available. Could not get the wi-fi to connect but didn't bring it up as an issue so they didn't get a chance to correct it.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for taking the time to write a review of your stay with us, its interesting that we get comments on the basin being outside of the toilet and bathroom, we think it works well, as if you need a cuppa, there is no need to go into the toilet to fill the kettle and yes we are renovating the bathrooms, we find it difficult at present as these booking companies are taking income that once was ours, so they are making things tighter in our world. We however need to educate people that these off shore companies take the money that people are happy to pay and they don't even own a bed. Regards, Craig Caddy

"GREAT PLACE TO STAY IF YOU LIKE FRIENDLY OWNERS AND HELPFULL EMPLOYEES"

5
04/11/2017

It may not be the newest place in town but that is more than made up for with the attention that the owners and employee's have shown to me and my friends while we have stayed with them . It really makes you feel welcome and when you travel for business that means a lot .

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you Art, it is our pleasure having you stay with us and I know that being away from home as much as you do when in Australia, that we need to try and make your stay as effortless as we can. We hope to see you again early next year. Regards, Craig

"Friendly Management! "

5
19/10/2017

My fiancé was here on business and I was on vacation. First off the rainfall showers are amazing! The staff was always very courteous and friendly! I cannot say enough good things about the management! The manager Craig and his wife knew you by name and would help you in any way they could. Being my first time in the country Craig provided me with suggestions of things to do in the area while my fiancé worked. He also could tell you the best places to eat! Highly recommend!!

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank You Cynthia, it was our pleasure to have you stay with us and we are glad you had a great stay. You will need to come back and stay again when your Fiance is back in the country. Regards, Craig

"Clean tidy motel"

4
14/10/2017

On first appearances it don't look much. Don't let that fool you, the rooms are clean and modern facilities. The motel manager and staff are friendly and eager to help. A,10min walk to town with plenty things to do.

BestWesternAspen, Manager at Best Western Aspen & Apartments, responded to this review
Unfortunately, we believe at this stage it is important to ensure the rooms are up to scratch, but we will in time make the exterior more inviting, it would appear to be our Achilles Heal at present with people coming off the road, but once we get them in they are very surprised, so we are happy that you made that choice. Hopefully we will see you again. Regards, Craig

"comfortable bed, excellent staff"

5
05/10/2017

I have stayed here a couple of times. The owners are great and the staff are friendly and very helpful. Very reasonably priced breakfast delivered to your room unobtrusively. I recommend the delicious milky coffee- yum.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for your review, we are happy that you are happy and we do hope that you keep coming back and yes, the girls do pride themselves on their breakfasts, that for us make for a great start to the day. Regards, Craig

"hotel is a good overnight stop en route to Melbourne"

4
05/10/2017

this motor inn is just off a roundabout in sale on the A1 opposite the distinctive old school or college buildings. we missed the concealed driveway - it is just past the filling station, you can hear traffic noise but it wasnt as loud as i thought it might be. good facilities in the room, excellent shower, comfortable bed. air conditioning is effective and quiet. one small irritation when i was awoken at 6am by the noisy plumbing but after it had revved up, i slept on!!

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for taking the time to write a review, unfortunately with the pipes, they can at times be noisy due to the age of the building, but as long as the rain shower works and is hot, unfortunately there at times needs to be some trade offs. So again, we hope that you come back and see us soon. Regards, Craig

"Comfortable and quiet"

5
02/10/2017

I found this hotel to be clean and comfortable. Reasonably priced including items in the mini bar. Nice personable touches were appreciated. Very friendly and welcoming host. Will definitely use this hotel when visiting the area in future.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for taking the time to review us, we truly appreciate you taking the time and we are glad that you had a great stay and that you felt comfortable, thats what we aim for. Hope to see you again. Regards, Craig

"Peaceful, Clean & Friendly"

5
11/09/2017

Wow, what a beautiful renovated apartment I stayed in overnight. Was greeted by the friendly owner Craig who was so welcoming and accommodating. The room itself is very clean and modern. All your amenities are there at your disposal. Air con, loved the electric blanket, kettle, toaster, microwave, foxtel, lazy boy arm chair. It very peaceful and quiet, had a beautiful nights rest in a very comfortable bed. Would not hesitate to stay here again. Breakfast & Dinner is on offer, fridge has a mini bar too.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Dear Nelson, thank you for the very kind review, we appreciate people like yourselves that take the time to write such a positive review, it is people like yourself that shows us that what we are doing is on the correct track. It was also a pleasure to have yourself stay with us and we do hope that you will come and stay again. Regards, Craig caddy

"Modern, well fitted out motel with good service"

4
19/08/2017

This Best Western has been refurbished and is well designed and fitted out. The room was modern and the shower excellent - a high rainfall style shower with plenty of hot water. There's a comfortable soft couch, coffee table, good TV and good desk. Definitely will use this motel when in Sale again. Most of the rooms are well back from the street.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for taking the time to review our Hotel, we appreciate that you appreciated your stay with us and that you found us to be very comfortable. It is easy to see that you travel for Business, as unfortunately in this day, people that stay in Hotels/Motels on rare occasions do not understand the complexities of running such a Business, the unfortunate part of our Business in this day and age, is that there are more and more third parties taking away our profits and that will come at a cost. Again, thank you, Regards, Craig Caddy

"Excellent"

5
09/08/2017

One night stay for business. Greeted by name on arrival; fast, friendly service; clean spacious rooms with comfortable beds, lots of pillows and electric blankets; excellent hot water and modern bathroom fittings - everything you'd want or need. Out working early the next morning, we were late for the breakfast we'd ordered for 8:30. Staff rang us, unprompted, to assure us they'd wait until we were back to cook our breakfast. By the way - ask for the potato pancake (see photo) for breakfast- it's unbelievably good. Would not stay anywhere else when next I'm in the Sale area.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you Dean for your kind words, we appreciate you taking the time in your busy working life to tell people about us. With regards to our Staff, they are just as passionate as we are about our Customers, as I say to our Staff, we might be in the Country, but the people that mostly stay with us are from the City, so it is important to do what anybody should do, Customer Service tends to go out the door, but not here. We are also glad that you loved that brekkie, it REALLY is good. Regards, Craig Caddy

"Overnight"

5
26/06/2017

Excellent customer service! Nothing is a problem and very accommodating management. Clean, comfortable and renovated rooms, Great beds and pillows and quite a Central location. Highly recommend this reasonably Price accommodation.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for your review, we are proud that you had such a great stay, as hard as this industry has become, we still strive to ensure that Customers have a great stay and we are glad that you did. Hopefully we get to see you again. Regards, Craig Caddy

"Helpful,Friendly Staff"

3
23/06/2017

The room was typical motel style and compact. The bed was comfortable and the room, considering how close it was to the highway, reasonably quiet. Wifi was not the best, but owners were able to improve the situation.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for the review, we appreciate you taking the time to pen your review. Not to sure what was meant by "Typical Motel Room" but it sounds like you were comfortable, which is what we aim for. Internet, that's a tricky one, everybody wants it, but wants somebody else to pay for it and is not happy if it's not up-to scratch, that frustrates us too, so hopefully the providers get it right at some stage because we have spent a lot of money to try and get it right. Regards, Craig Caddy

"Overnight visit"

4
22/06/2017

Good value for money, comfy bed, quiet stay. Friendly, helpful staff, gave us a map, recommended the Thai restaurant for dinner which was great. We would definitely stay here again. On the outskirts of town which suited us, but it is within walking distance of everything you need in the town centre.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Thank you for your review, we appreciate it and we are wrapped that you had a great stay, when next in town we would love to have you come and stay again. Regards, Craig Caddy

"Great stay, excellent value"

4
22/06/2017

The room I was in (room 14) was very good, quiet, clean and comfortable. Plenty of room for the one night. The heating (which was certainly required) was efficient and quiet. Service was excellent, very helpful. A short 10 minute walk to restaurants or the sports club. Would stay here again.

BestWesternAspen, Owner at Best Western Aspen & Apartments, responded to this review
Sorry it has taken me so long to respond to you on writing your review, but we are glad that you had a comfortable stay with us and we do hope that you will come and stay with us again. Regards, Craig Caddy

"Amazing customer service"

5
28/05/2017

Craig's hospitality was fabulous, from the moment I booked in to the moment we checked out - he was extremely friendly and helpful. The showers were FANTASTIC! Breakfast was lovely, great experience for our family

"A restful nights sleep"

5
21/11/2016

The room exceeded expectations with its cleanliness and comfort. Great generous shower, none of your sharp body piercing needles of water that you usually get. Good comfy bed and even better, a reclining sofa for watching telly. Our host Craig was a delight and overall, we had a very enjoyable stay. Would certainly recommend as a top budget motel. Thanks Craig, Jan and Brenden Ward Armadale Vic.

"Ticks all the boxes"

5
05/11/2016

Stay here regularly for business trips. Friendly management & staff, clean rooms, comfortable beds, Foxtel, onsite parking, good shower & restaurant room service. Close to main shops. Highly recommend.

"Overnight stay"

4
03/11/2016

Our room was extremely spacious and comfortable, and the heating system excellent. Our only grumble in our "over bloody eighty" genre, was the charge for the room. As our life's savings are dwindling, we like to pay at best $120 per room, so this experience will influence our forthcoming travels.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
We are happy that you enjoyed your stay and everything apart from the price was to your liking, unfortunately by booking through a third party booking site they charge you 15% commission and then of course we pay 10% GST, so if we did not have to pay someone else 25%, the price of the room would be a lot cheaper. I would suggest you ring the property who will in most cases give you a far better deal. Regards, Craig Caddy

"Fantastic Value"

5
16/10/2016

We stayed only one night at this little gem of a motel and to be honest, given the price expected a fairly average room. We couldn't have been more incorrect. The couple running the property were sooo accommodating and friendly. The room was clean, modern and very comfortable. The bedding was fantastic and ensured a terrific nights sleep. A good range of toiletries was on offer and little touches like cutlery etc demonstrated the owners attention to detail. Highly recommended.

"High end accommodation at a great price"

5
27/09/2016

A surprisingly high quality motor inn in the centre of Sale. Spotlessly clean, furnished to a high modern standard and with a couple of 'wow' factors that you would expect more in the CBD than in far eastern Victoria. For example a contemporary privacy screen, modern cabinetry, stylish décor, stylish outdoor lighting and even a bucket and window mop outside the door so you can clean your car windows. Friendly staff at the desk and on the phone, very comfortable Queen bed (latex pillows too), and the recliner double couch was the icing on the cake. Quiet but still central to the town (we thought being next to a service station it would be noisy but it wasn't). Great value for money 5*

"Spotless"

5
14/09/2016

If your after a good mattress, very clean room, attention to detail and friendly service then this is the place. We stayed at the Best Western Aspen and Apartments for 3 nights and found that it stood out from other motels we have stayed at.

"wonderful stay"

5
14/09/2016

Thank you so much, highly recommend , friendly owners, great place to stay. Warm comfortable beds , recliner chair, microwave and cutlery, only had to ask , very obliging , will be back, good location to centre of town.

"Great Motel"

5
11/09/2016

An excellent Motel . Friendly staff and clean rooms. Room had 2 comfortable arm chairs plus another 2 height adjustable chairs to sit when eating breakfast etc. Great bed and the rest of the furnishings were keeping with the overall decor. A big surprise was the cost of the mini bar and snack prices. Bottled water $2 Cans of soft drink $2 Bars of confectionary eg Flake etc $2. I paid $3.20 for the same bottle of water at a local bakery. Overall an excellent Motel. Would stay again.

"Very Comfortable "

5
09/09/2016

I stayed here when I moved to Sale. The rooms are modern and clean with a great range of tv stations on foxtel. Little touches like a bucket and windscreen washer out the front of every room don't go unnoticed. The rain showerhead was lovely.

"Spring escape"

4
05/09/2016

Lovely place to stay. Owners were lovely and knowledgeable. Room was terrific. Snacks and drinks had a great range and well priced. Room was modern and clean. Only question really was why the sink was outside the bathroom?? Will definitely stay again if down that way

"Quiet,clean and Modern"

4
28/08/2016

Stayed for 1 night on 20/8. Executive Queen Rm. Although the hotel is on the main drag, the room was at the back and was extremely quiet. It was very modern, very clean and the bed was comfortable. The bathroom sink was not in the bathroom which felt odd. We had a lot of luggage so found it a bit small once luggage was in. Wifi worked perfectly. Would definitely stay again.

"Great service & place to stay"

5
06/08/2016

After requiring emergency accommodation due to a family member being rushed to hospital and in her final hours, the team at Aspen could not have been better. They catered to the needs of my Parkinsons afflicted father and provided a wonderful, well appointed room to return to after saying goodbye. Excellent meal options for those of us with Coeliacs and a fantastic team to deal with.

"Great room and service!"

5
29/07/2016

Stayed here for 1 night as i had a family member march out from the RAAF base in East Sale. Really friendly service and nice big clean room. Loved the oversized shower head and although it was only one night i cannot fault the room at all. Great stay.

"Great place to stay"

5
24/07/2016

Comfortable bed, friendly service. Nice an quiet at night. We enjoyed our stay. The owner provided some useful information regarding the local area. Everything was nice and clean. Ample parking. Good food menu.

"2nd Stay review"

5
08/07/2016

Stayed again as my 1st visit was great, this time in one of their apartments (off site) WOW!! would be an understatement.. so many positive comments i could make and not one negative.. I look forward to my next stay Thank you again Steve Hewat

"Very good experience."

4
26/06/2016

We found this motel was very comfotable and clean .It is near a busy corner but the rooms are tucked away from the road and are very quiet.The people on reception are friendly and helpful.We had a couple of hecktic days in Sale and it was good to be abie to get back and relax .WIFI is free and cable TV also .Happy to recommend .

"Great value for money"

4
15/06/2016

Really good for a short stay - with a double bed and single and great in room facilities (microwave, kettle, toaster etc..). Internet and Foxtel were a bonus. Room was clean, beds were comfortable and extra blankets very handy.

"Surprising"

4
06/06/2016

As you enter, the entry is deceptive as it's not well sign posted... however, what awaits you is very good service. The rooms are surprisingly well kept and re-furbished at some point which is a credit to the motel. Their toiletries are adequate and the rooms are reasonably priced. All in all... it was a pleasant and short stay.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
As they say, do not always judge a book by its cover. Thank you for penning such a nice review, we are glad that you had an enjoyable stay and we hope that you might come back and see us again. Regards, Craig Caddy

"A great place to stay!"

5
06/06/2016

I have stayed at the Best Western Aspen and Apartments twice over recent months whilst in Sale for business. Their well appointed recently refreshed rooms are a delight! Everything you need. Modern and very comfortable. Comfortable bed, mini bar, wifi, Foxtel and a mini bar. Extending lounge chairs a nice added touch. After a day's traveling, a modern shower is a delight! Terrific breakfasts served in your room. Great service provided by hosts Marianne & Craig - really welcoming and provide a great overall experience! For those who like Indian food, it is only a short walk to a wonderful licensed restaurant. One of the best motels in Victoria!

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for taking the time to write your review, we are happy that you are happy, as that is our end goal, to ensure that your stay is as comfortable as you would like. Hope to see you back soon. Regards, Craig Caddy

"Clean, friendly, all the home comforts"

5
28/05/2016

Stayed in 2 bedroom which was an upgraded townhouse with all home comforts. 2 children, 1 toddler. Clean, comfortable with all supplies offered. Great location. Exceptional service. Will stay here every time we visit family in Sale. Craig the host was lovely.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you Claire for taking the time to write a review, we are so glad that your Family enjoyed their stay with us and we definitely look forward to seeing yourself and your Family on the next visit. Regards, Craig Caddy

"Clean, friendly and comfortable"

5
28/05/2016

Fantastic motel with excellent beds and service. Our room was well fitted out and included cutlery/crockery so we could easily eat breakfast there. There was even a proper recliner! Apparently the bathroom is due to be upgraded, but even in its current state it's functional and clean. The owners man the front desk and were friendly and happy to recommend places to eat in town. I would not hesitate to return to this motel in the future and would recommend it to friends.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
You know what was nice to see in your review, was the fact that you commented on the crockery and cutlery, as for mine it is very rare that you find a motel that has as much cutlery and crockery as we put in our rooms for the comfort of customers, so thank you for mentioning this. We are also glad that you had a great stay and hopefully we will see you again. Regards, Craig Caddy

"Best Western Apartment Sale, Victoria, Australia"

5
29/04/2016

My daughter booked an apartment for the six of us for a 2 night stay in Sale for our family reunion 23rd-25th April. It was actually a 3 bedroom, 2 bathroom house that was very private and away from the rest of the motel, and behind another house. The house was simply brilliant with all the necessary equipment in the kitchen to make meals, there was a laundry and the bathrooms were lovely. It was centrally heated and it was very clean. We were not overlooked by the surrounding houses which made it very private. The people at reception at the motel were very helpful. Definitely would stay there again.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Isn't it great when you walk into accommodation that exceeds your expectations, we firmly believe our Apartments are the biggest and best valued Apartments in Sale, so we are thrilled that you thoroughly enjoyed your stay. Regards, Craig Caddy

"one night stay"

5
28/04/2016

A very friendly couple greet you at reception , was upgraded from a hotel room to a 2 bedroom apartment for the same price, all because I wanted a queen size bed. So I was very happy indeed. Apartment was great , very clean and spacious , ideal place to stay.

"Great Stay"

5
26/04/2016

Great place to stay, was great place to stop and stay. Rooms were very clean and very nice. The staff were very pleasant and very helpful. Overall it was a great place to stay and highly recommendable for other visitors

"Lovely stay!"

5
17/04/2016

Stopped here for one night and had a great stay. The staff were just lovely and very helpful with everything we needed. The rooms are modern with a good amount of space for a short stay (the bathroom is a bit outdated but that didn't matter for me as everything was nice and clean). The rooms also have all your basics including Foxtel and wifi, breakfast is extra. Highly recommend this motel and will definitely stay here again!

"Amazing customer service. Great options for larger families"

4
01/04/2016

We stopped by here on our drive to Melbourne and met Craig (the owner) at reception. We asked for a room with 3 beds. He offered for us to look at the hotel rooms on site. They were a bit small for what we needed, so he offered us one of the rental homes that they have just off site. It was a 3 bedroom bungalow with full kitchen, full laundry room, patio and 2 car garage. It was huge and a great break from the hotel rooms we had been in for the past few nights. Craig was so friendly and helpful in recommending restaurants. We would highly recommend this location.

"clean and comfortable"

4
27/03/2016

Clean, comfortable, easy to find coming from Bairnsdale. Would have been more convenient to have had an on-site restaurant. The man checking me in and out was very helpful and friendly and directed us to numerous options for dining options. We would be happy to return here.

"Quality Accomodation in Gippsland"

5
18/03/2016

The quality of the rooms and the service and warm welcoming you receive from Craig are second to none. The bed is very comfortable and the large choice of Foxtel channels are fantastic to have. When away for work i always try to stay here but you need to ensure you book early as it would be the only motel in Sale that is always booked out which is a credit to Graig and all of his staff that they run a fantastic establishment.

"Very good hotel and service"

5
14/03/2016

We stay for one night at Sale. Craig and his wife are very nice. The room was clean and comforting. We had been offered fresh milk for our tea when we came. Very quiet and can sleep very well. Very recommended if you'd like to stay at Sale. We'd like to try the apartment as it looks better than the hotel room.

"Exceptional service... Highly recommended"

5
11/03/2016

I'd like to echo the reviews of hundreds of satisfied customers and recommend this property to all business travelers to the Gippsland region. My stay far exceeded any guest experience at any motel or any other Best Western. From my first conversation with owner Craig, I was struck by his warm, welcoming and knowledgable manner. He had a keen sense of the local area and went above and beyond in every instance. Not only did I receive an upgraded room (a huge plus for any weary business traveler!), but full Foxtel with kitchen and BBQ amenities. Most importantly, he spoke to every customer in a way that made us feel valued. After the service I've received, not only will I return - I'll happily refer anyone looking for a Sale visit to stay at this property. I cannot recommend it highly enough!

"Great Overnight Stay"

5
10/03/2016

Owners very friendly, room far exceeded expectations, even with the good reviews. Well equipped and very clean. Best shower of our trip so far, (this was stopover number 11 and we have stayed at some high end hotels where the power of the shower was nowhere near as good). The recliners in the room are a great idea - very comfortable. Good night's sleep despite being on the main road through Sale. Would definitely recommend.

"Very impressed! "

5
04/03/2016

Where do I start? The service was outstanding, we called ahead to advise that we would be arriving after reception hours. They were very helpful and accommodating. After a long day, it was amazing to walk into such a nice room. It was immaculate, comfortable and quiet. The shower was to die for and the Foxtel channels available surpassed any other property I've ever stayed in. Will definitely be back and would highly recommend to anyone looking to stay in Sale.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for taking the time to review your stay, they are very kind words and we very much appreciate them. We are very proud of our product and what we are doing is correct when we have people like yourselves taking the time to write a review when they enjoy their stay. We do hope to see you again. Regards, Craig Caddy

"Extra mile"

5
03/03/2016

Craig who runs this inn, is a very good businessman. He upgraded our family of four to a larger apartment, which we found to be very useful during our stay. He really went the "extra mile" for us. Great place to stay in a wonderful area of Australia

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
We here at the Best Western Aspen & Apartments thank you for taking the time to write such a glowing review, we are also happy that you enjoyed your stay, especially as I believe it was the last day you saw your daughter before you went your separate ways, so we are glad that we could make that special for you as a family. Regards, Craig Caddy

"Surprisingly Quiet"

4
28/02/2016

This motel is located on the main highway within Sale. We thought that traffic noise would be a problem; but it wasn't. What would help a bit is for the guest carparks to be outside their units rather than being offset by one space. This would help in lessening late arrivals slamming their car-doors impacting on another unit. This is the first accommodation I have stayed in where all 80 odd Foxtel channels are available for viewing; so this added to our enjoyment as we only have the Basic Entertainment Pack at home. The fitout and cleanliness of the rooms was one of the best I have experienced. The Breakfast menu was very comprehensive ranging from cereals to cooked breakfast. I had sausages and eggs on toast and they were yummy! Eating out is easy; there are a number of restaurants, hotels and in our case the RSL all within 1.5km of the unit; an easy walking distance as it is all flat. If you ever go to Sale; I would strongly recommend you seriously consider this place.

BestWesternAspen, Manager at BEST WESTERN Aspen & Apartments, responded to this review
We very much appreciate you taking the time to add a review to your stay with us, unfortunately there isn't much we can do about the parking, but we have made the effort to ensure you can see where you need to park, other than that we happy that you had a great stay with us and that you were extremely comfortable. Regards, Craig Caddy

"Great experience."

5
22/02/2016

Our room was just prefect! So nice I didn't want to leave. Very clean and modern. Excellent mini bar and anything else you'll need is there. Comfortable beds. Manager was really welcoming. Would definitely go back.

BestWesternAspen, Manager at BEST WESTERN Aspen & Apartments, responded to this review
We would definitely love to have you back, we are grateful that you took the time to write the review on your stay and we are very happy that you were very comfortable. Again, thank you. Craig Caddy

"Excellent hotel in East Gippsland"

4
19/02/2016

It's an old motel but its very clean, well located and presents very well. Very friendly staff and owners who obviously take great pride in their motel. Little touches like good toiletries and generous provision of tea and coffee etc make for a very pleasant motel experience.

BestWesternAspen, Manager at BEST WESTERN Aspen & Apartments, responded to this review
You are correct, we are old, but with a modern twist, as they say, don't judge a book by it's cover, we have worked hard to make peoples stay as comfortable as we can and we believe we have done this. So thank you for taking the time to review us, we appreciate it. Regards, Craig Caddy

"Great accommodation"

5
27/01/2016

Very nice family room, perfect for twin share. Queen bed and a single bed. Very nice bathroom with excellent shower. Air condition is super quiet and works really well, perfect for hot summer nights/days. Staff were really friendly.

"Never judge a book by its cover"

4
18/01/2016

My first trip for work doing East Gippsland, i booked the Aspin sight unseen from the net, when i got to the Motel i thought i might have made a mistake.. I could NOT have been any more wrong as i could not fault the room or the service in any way. Thank you for making my overnight stay just what i needed Steve Hewat

"Excellent place to stay with great staff"

5
13/01/2016

I stayed in this hotel with my family. The room is spacious, and clean. The staff were very friendly. Provided chocolate on each bed and milk for coffee were complimentary. There are restaurants in the walking distance.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
We are thrilled that you enjoyed your stay with us, thank you for taking the time to return a review of your stay. Regards, Craig Caddy

"Slept like a dream"

5
05/01/2016

They hit every marker. Staff are friendly and welcoming; the room is well designed with modern and comfortable furnishings, and the bathroom is really clean with a fantastic shower. It takes 10 minutes to walk into town for dinner. 10/10

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
The rooms are not for everybody, but we are glad that you enjoyed your stay and yes you are correct, the showers are brilliant, even if I say so myself. Hopefully we will see you again on your next visit. Regards, Craig Caddy

"Welcoming and comfortable"

4
29/12/2015

We became accidental tourists on Christmas Day because we had forgotten the key to our holiday property down near Wilson's Prom. We decided to head to Sale for the night and arrange accommodation when we got there. We initially tried the Quest but their reception was not manned and they did not respond on their contact number. This lead us to the Aspen and were fortunate to get the last available room. The place is in the midst of a makeover and our room looked like it was half completed. The living area looked fresh and inviting. The bathroom appeared to still require renovation. This didn't detract from the stay. In fact, one of the better features was the large shower head which created a rainfall effect and made for an enjoyable shower. The hosts Marianne and Craig were very friendly and welcoming. Nothing was a problem or burden and you know they care about the property they manage and, the people that stay there. We were only there for one night but had a very relaxing stay. Very happy to recommend this place to anyone who needs accommodation in the area.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Your misfortune was our luck, to have somebody stay after an issue and thoroughly enjoy it is something that makes us feel proud of what we are trying to achieve, we are thrilled that you enjoyed your stay with us and hopefully you may forget your key next time and we are lucky enough to see you again. Regards, Craig Caddy

"Friendly and Helpful"

4
26/12/2015

We were going to be passing through Sale and needed a place to stay. Phoning ahead we got an exceptionally friendly and helpful response from the staff at this hotel. Upon check in we had a long, helpful conversation with the owner about our travels the next day and where to eat in Sale. The room was clean, well maintained, and nicely appointed. I would easily recommend this hotel to anyone visiting or passing through Sale.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you Glenn for taking the time to write a response, we are glad that you enjoyed your stay with us, we hope to see you again and that you enjoy the rest of your holiday. Regards, Craig Caddy

"Clean, Tidy, Comfortable"

4
20/12/2015

One of the Better Best Western Hotels with good accommodation, clean and well furnished rooms and helpful friendly staff. Breakfast is continental breakfast order the evening before and delivered via hatch to bedroom.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for taking the time to pen your review, we are happy when you are happy, it is hard work, but reviews like this make our day easier. Regards Craig Caddy

"Friendly and modern"

5
14/12/2015

Run by a very friendly and helpful husband-and-wife team, this unassuming-looking motel offered a great stay on our roadtrip through Victoria. We got a warm welcome upon checking in, along with many great ideas for dining in town. The room looked recently renovated, and was very clean and quiet with a large floor-to-ceiling sliding glass door that faces a backyard fence, i.e. good privacy. Breakfast was delivered to the room and was good in all aspects. Do try the Bircher Müsli!

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for your response, we take notice of all reviews that we receive, we are extremely glad that you enjoyed your stay with us and hopefully we will get to see you again. Regards, Craig Caddy

"Thayeti"

5
03/12/2015

Didn't actually stay here as we had to cancel but I would like to put a plug in for these people as phone manner was exceptional and even when we cancelled they were courteous. Very professional and accommodating. Will recommend to anyone travelling to Sale.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for writing this, we have a New Front End Girl by the name of Sara and like yourself, we are very happy with her, she is kind, friendly and very good at her job. Regards, Craig Caddy

"Absolutely loved it."

4
15/11/2015

My husband, 9 year old son and I stayed here while sorting out housing for a move down to Sale. We were very fortunate to get the 3 bedroom apartment. The apartment is new. I hate going to hotels or apartments as I have found most to be dirty, not worth the money and just not up to scratch. I was also a bit unsure as it is a small town. The apartment was lovely! The whole apartment was clean, bedding and linen was clean, and the bathrooms were stunning! It definitely made me feel at home. The street is very quiet. Loved waking up to the sound of birds. What a great place to stay with the family. Highly recommended.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you, our 2 and 3 bedroom Apartments are hidden gems, very private with everything that you would have in your own home, oh and a lot better value than anything else in town. Regards, Craig Caddy

"Great Place"

5
07/11/2015

We had found on this road trip that many motels are being renovated, and the Best Western Aspen is no exception. it has been very well renovated, and as a result the room was fresh and trendy. We found all that we needed for a very comfortable stay. However, it was a range of little extras that made this motel memorable. Let us start with the particularly helpful and warm reception we received. Then there is the fact that the motel offers room service with meals cooked by a good local restaurant (great after a lengthy day of touring). Plus those little things like a brush and bucket so we could wash our windscreen (why isn't this at every motel?), and numbered parks so we could park right outside our door (good for us elderly folk trying to unload). Well done!

"Fantastic Sale option"

5
04/11/2015

My husband and I stayed here with our infant daughter in October 2015. We arrived late and by arrangement the hotel staff had kindly set up a Portacot for us - they had even made it up with sheets! This small touch made life much easier after a long drive. Our room was immaculately clean with a QS and single bed. Amenities included a microwave and cable television. The room had been recently refurbished and was very modern. The free packs of Maltesers were a nice touch. The room could have been a touch bigger, perhaps, but that is just nit-picking really. This is a great option, with friendly and accommodating staff, immaculately clean rooms, good amenities, comfy beds - no complaints!

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Dear Maddy, thank you for taking the time to write your review on your stay, we are very happy that you enjoyed your stay and we hope that you will come back and see us again. Regards, Craig Caddy

"Perfect place to stay."

5
03/11/2015

I stayed here for one night on a work trip. The bed was super comfy and had multiple pillows. I appreciated the reclining sofa after a long drive. The shower had amazing pressure. The big breakfast was very tasty and true to its name was so big, I couldn't finish it! The room had a large flat screen tv and Austar/Foxtel, with all chanels available. I enjoyed the private area at the rear of the room, which was nice to use to have a cherky cugarette.The hosts are lovely people, and do a fantastic job of making you feel welcome and ensuring you enjoy your stay. I'll definitely stay here again!

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
We here at the Aspen love it when people like yourself have had such an enjoyable stay, it asserts what we are doing is correct, so to receive such a glowing review from yourself makes our day as what we are doing is nothing more than what we should be doing in the first place. Again, thank you for taking the time to write such a glowing review, we very much appreciate it. Regards, Craig Caddy

"Best Western Sale, VIC, AUS"

5
02/11/2015

Very friendly people and very helpfull. Had an excellent stay there! The hotel is close to lots of restaurants and the beautiful park/lake. The shopping centre is also on walking distance from the motel.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Dear Simon, thanks again for writing your review on your stay with us, hopefully in your situation of waiting around for work to happen means that sitting around in a hotel room is a comfortable experience, as that is what we have tried to achieve. Hopefully we will see you again when next in Australia, all the best from Craig, Marianne and staff.

"Wonderful"

5
31/10/2015

This motel & it's staff continue to impress, no matter how many times I stay there. They are always willing to go out of their way to help & nothing is ever a problem. The meals are always delivered on time & are of very high quality.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thanks Ray for taking the time to carry out your review, we appreciate the time it takes to carry out these reviews. Have a great Christmas and New Year and to you and your family and we will see you again in the New Year. Regards, Craig, Marianne and Staff.

"Nice motel"

5
15/10/2015

Great chairs and work space if you need to do work. Bed comfortable, mini bar good prices (but I din not use it), breakfast was huge! I forgot to order tomato sauce, I would suggest put some on tray no matter what. Good rain shower, but there is a fair slope on shower floor, I would be concerned if I had my aging parents it.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for taking the time to write your review on your stay with us, we do appreciate you taking the time and we are glad that you thoroughly enjoyed your stay. With regards to the showers, we have started but it does take time, my wife and I have spent many hundreds of thousands of Dollars doing up the rooms and the bathrooms are next, we have made a start but unfortunately the bathrooms come at a very big cost, we will get there but it all takes time and money unfortunately. Again, we are glad that you enjoyed your stay. Regards, Craig Caddy

"Best place to stay in Sale."

5
26/09/2015

I have stayed here twice now, and will be back again. Its been renovated to be a modern hotel, very clean, and very comfortable with heaps of room to move about. Great Owners and staff. FREE WIFI. Very cheap Mini bar - best price I have seen so far in any hotel - which is typical of how you are treated here as a guest. Room service for breakfast and dinner available, although no restaurant on site. Numerous restaurants in town, within walking distance with charge back facilities and a delicious Thai place a few steps away. Parking available in allocated spaces outside your room. Located on the highway, but no traffic noise heard. Approx 60 (?) Austar and TV channels to choice from. Great modern shower with heaps of hot water that u dont wont to walk away from. Air Con and all usual amenities.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for writing your review on your stay with us, we greatly appreciate you taking the time and we are extremely happy that you had a great stay with us again, hopefully we will see you again on your third visit. Regards, Craig Caddy

"nice stay on a short stop-over"

4
22/09/2015

Nice owners who gave advice about dinner locations and procedures how stuff works at the place. It is located at the highway so that you can continue the trip straight the next morning. I could hear the tv from the room next to ours, which was a bit disturbing in the evening.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
We love it when we get reviews form Customers like yourself that have really enjoyed their stays, it means a great deal to us on how we are stacking up in the Market Place. To receive feedback like this shows tat we are carrying out our job, as we want people like yourself that enjoy what we have done and it means a lot to us to get this kind of feedback, as our exterior would suggest we are not what we are on the inside, its a slow process but feedback like this ensures future Customers that we have a great product. Again, thank you for taking the time to write the review, we really do appreciate it. Regards, Craig Caddy

"Great stay in 3 bedroom apartment "

4
21/09/2015

We stayed for the weekend in a 3 bedroom apartment. Great clean house. Decent sized rooms with big living/kitchen area. Very modern looking. Great outdoor patio area. Ensuite in 1 of the rooms. Nice big bath in main bathroom. Double garage. We had a great time. Will be back again.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
We are so glad that you enjoyed your stay with us in one of our Apartments, we are very proud of them as we believe them to be the biggest and best value for what you get in the town. We thank you or taking the time to write your review and we very much look forward to seeing you again on your next visit. Regards, Craig Caddy

"top of the town"

5
17/09/2015

Great place to stay. Very, very clean and modern motel. Car parking a bit tight, but worth the extra effort. room good to do business work too, Hot showers and great vanity etc. Only bad thing NO freezer in fridge. As I am on the road, I use frozen blocks in an eski to keep food cool, (prefer to eat what I make rather than take away). this will be a negative in summer, but for now not a major issue. good coffee, etc

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Thank you for taking the time to write a review on your stay, we really do appreciate you taking the time. We are very happy that you enjoyed your stay, it is what we strive to achieve with all of our Customers. We do hope that you will be back to stay with us again and we very much look forward to it. Regards, Craig caddy

"nice hotel"

5
08/09/2015

Stayed here one night for work and enjoyed my stay. Room was modern, bed comfy and the reclining couch was really good to relax on whilst watching pay television. The best bit was the hot shower in the morning, great pressure and hot which you need on a cold Gippsland morning. Room had everything you need including a microwave. Staff at reception were very friendly.

BestWesternAspen, Owner at BEST WESTERN Aspen & Apartments, responded to this review
Dear Buddy. thank you for the glowing review, we are pleased that you enjoyed your stay, these are the reviews that make us realise we are on the correct path. Again, thank you for your kind words, we really appreciate them. Regards, Craig Caddy