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Best Western Plus Como Park Hotel, Saint Paul

3.5/5  - basé sur 647 notations.
1010 Bandana Boulevard W, 55108-5107, Saint Paul, United States - See map

Historic Best Western Plus® Como Park Hotel. Discover this Historic hotel located in Bandana Square in St. Paul, Minnesota built inside a train repair shop! The Best Western Plus® Como Park Hotel is a unique, Historic hotel located in St. Paul. We are just minutes away from the Twin Cities' premier attractions including the Minnesota State Fairgrounds, the Minnesota State Capitol, the Xcel Energy Center, River Center Convention Center, University of Minnesota and Grand Avenue. Sports fans will love our proximity to Target Field US Bank Stadium and TCF Bank Stadium. Inquire about convenient transportation to St. Paul and Minneapolis. Stylish and spaciously designed guest rooms feature cable television with HBO® and free high-speed Internet access. We are wheelchair-accessible and have an elevator for your convenience. A complimentary breakfast is served daily on a vintage, train stop-inspired platform. Enjoy our indoor heated swimming pool, hot tub, sauna and exercise facility during the day, and unwind in the evening with drinks and appetizers at our on-site bar and lounge. Our business center is open 24-hours a day and features multiple work stations and free printing. There is a 24-hour market for snacks, sundries etc. as well. Wedding reception and meeting rooms are also available. Pets are welcome. Discover this Historic hotel in St. Paul, Minnesota built inside the Historic Bandana Square Train Repair shop! Experience the best in St. Paul! Make a reservation today at the Historic Best Western Plus Como Park Hotel. Enjoy your stay.

Best Western Plus

Como Park Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 648 guest reviews
NOTE ISSUED
Excellent
218
Very Good
203
Average
107
Poor
65
Terrible
55
REFER TO NOTICE
Business Business
150
Couples Couples
111
Family Family
266
Friends getaway Friends getaway
57
Solo travel Solo travel
52
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not again, not a star"

3
13/09/2018

Sorry to say this doesn't meet the standards of the best westerns that i always visit. The moment you enter the building the chlorine smell is terrible. Our room had non working lights, and toilet not secured to floor! I will pass on staying here again. Staff friendly, not their fault the standards aren't met.

"Great location to attend the State Fair"

5
31/08/2018

We stayed here 4 nights for the primary purpose of visiting the state fair. Free shuttle to/from the fair was a great feature here. Continental breakfast was OK with both hot and cold items, just a little chaotic with a small area for so many people. Internet was slow at times. Bed was extremely comfortable, indoor pool and hot tub was nice, room was very clean, and we liked the historic nature of the property.

"They have some problems, but all in all they were okay"

3
27/08/2018

What really makes this place special is the great staff. All of the staff are very accommodating, helpful, and efficient. The hotel, itself, is not outstanding, but it's okay, and it is in an excellent location if you want to go to the State Fair. It's actually walking distance to the State Fair Grounds, (about a mile?), for most healthy people. The beauty of this place is that it is in an old train station, and they exploit the train theme throughout. I love the historic sense of the place. It does have a pool that is indoors, and it can get kind of noisy if a lot of people are allowing their kids to play at the pool. There are no lifeguards, so people do tend to get noisy, run around the pool, and otherwise ignore safety, but, fortunately, the pool closes at 10:00 p.m., they are very strict about that, and people seem to respect it. Inside, the rooms were of adequate size, and cleanliness, but the prices do go up around State Fair time, as is expected. Still, it's only about $200 a night, which isn't too bad these days. Breakfast is included, and they offer all of the usual items. They do have almond milk, too. For people with rental cars, there is a gas station a block away so you can fill up before heading back to the airport. It's an easy ten-minute drive to the airport from here. Also, there is a bar down on the end of the block with a good sampling of Minnesota bar food, and Sports TV. I was not, however, too impressed with the bar in the hotel. The food was pretty crappy - frozen pizza, nachos, and quesadillas. We ate there because we were hungry, but I probably wouldn't do it again. Another big problem when we were there was parking. There was parking all around, but most of it was not usable by anyone. The close lot for hotel guest was not big enough for all visitors, and the overflow lot was a good, long walk away in an abandoned parking garage that made one wonder if one's car would be safe overnight. The car was safe, but we tried to avoid parking there as much as we could. People were parking on the grass, in fire lanes, and anywhere they could get away with it just to avoid going to that overflow lot. This place was not perfect, and they were experiencing some growing pains, but it is a "budget" place, and it pretty much fit the bill there. The big, positive credit to their benefit was the outstanding staff. All of the staff were so nice, they made up for all of the other shortcomings of the hotel.

"leisure overnight"

3
25/08/2018

OK property. Sky high price due to location to the state fair grounds--the reason for our stay.Hotel is OK but in desperate need of remodel, rooms are clean and the bed was comfortable. Breakfast area is pretty small so gets somewhat congested . Breakfast area was not attended very well, employees were busy on their phone or talking with co-workers.

"Read ALL the other reviews!!"

2
23/08/2018

I read all the other reviews and I thought “Its just for one night, how bad can it be?” I called in the morning before we left home and asked if there was any possible way we could get an early check in as we were going to a concert and had a meet and greet beforehand. Absolutely not, is what I was told. Then, we get there to check in at 11:30 pm and there is no parking. There is literally zero parking here, folks. The front desk just said “There's a lot down the road, to the right and then in a parking garage.” I said “That's 6 blocks away.” “Yes” was her response. Then I asked if we could cancel our reservations and was told no because they have a 24 hour cancellation period. I haven't even gotten to breakfast yet, I'm writing this in hopes that I stop someone, anyone from staying here!!!

"No parking"

2
22/08/2018

Serious lack of parking near the hotel. No handicap accessible ramp. Made it extremely hard to get my father in law in and out of the hotel into the car. Extremely crowded breakfast with not not enough staff to keep up with the amount of guests. Best Western employees were eating breakfast during peak time. No control in the room for the air. It blows all night. You can ask to have it turned off but hen you deal with the heat of the room. Hot tub broken 2 of our nights.

"Broken pool and semi dirty room"

1
22/08/2018

Arrived to find out the pool and hot tub were out of service. Asked to cancel our reservation so we can move to a different hotel with a working pool for our kids. Were told they couldn't cancel after the 24 hour prior to arrival policy. They offered $18 in exchange for our trouble instead of being moved to another best western in town. He refused to call a manager and said they couldn't do anything for us

"Eh"

3
29/07/2018

Some good things: Breakfast was good and our room was clean. The inside of the hotel was decorated like a little village, and it was really cool. Now I'm not a complainer. I work at a hotel/resort so I know how hospitality works and I know everyone is trying their best. But there were a couple things that disappointed me. Their website said there was a shuttle that would take you around town and bring you back etc. They failed to mention anywhere on the website that the shuttle only runs Monday-Thursday from 8 am-2 pm. Their website also advertises that they are right across the street from the Xcel Energy Center. We traveled from Wisconsin for a concert, so we paid a little extra for this hotel seeing as it had a shuttle and was right across from the place where our concert was taking place. But unfortunately, it was a 15 minute drive and there was no shuttle to take us. So we had to drive and pay $45 for parking. It was my mistake for not checking to see if the hotel was definitely right across the street from Xcel Energy Center, so that was my fault; but they advertised on their website that they are across the street so I didn't even think to check because why would they lie about that? Pretty disappointed in that since we picked this hotel for those two reasons. There also isn't enough parking in the hotel's parking lot, which they also didn't mention on the website. So we had to park in a parking garage that was a 10 minute walk from the hotel. The shuttle wasn't running to take us to/from the parking garage. We really didn't mind walking, but it would've been nice to know ahead of time. Besides these things, it was a good stay.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Lyss H: Thank you so much for taking the time to write a review. I am sorry to see that your stay did not go as planned. I am also sorry to see that you did not get the shuttle provided for you. Our shuttle runs from 7am until 2pm, Monday through Friday as stated on our website, so I am not sure where the other information is located but I will do a search to find out and make sure that the proper times are posted. We do appreciate the compliments that ran through this review and appreciate you as a guest for staying with us. We hope you return to give us another try and thank you again for taking the time to write a review. Hospitably, Christopher

"Best place to stay when visiting the Minnesota state fair"

4
22/07/2018

Nice hotel built in an old train facility. Closest hotel to the faigrounds. Staff is always helpful and work to solve most issues if possible. There are minor issues at times but they work to correct. My favorite hotel for horse shows or anything at the state fairgrounds.

"Three star"

4
20/07/2018

You get what you pay for. Very basic but staff were really helpful. Really well situated for train station and the local town and lake. Its a great base for seeing the sites. Clean and tidy. Air con brilliant

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Vicki W: Thank you so much for taking the time to write a review. We appreciate the positive comments in your review and they honorable mention of our staff. We do work really hard to keep things tidy and clean for all of our guest and happy that you noticed. Choo Choo! Christopher Thomas General Manager

"Wonderful staff!"

5
17/07/2018

The front desk staff at the Best Western Como Park Hotel are superb! Conscientious, accommodating, and willing to go above and beyond to make your stay comfortable! Two young ladies, Vettie and Kim, stood out in particular. This is a great hotel for kids - housekeeping rescued a very important toy from under the bed and arranged it in pride of place on the pillows while we were out. These little details make me want to return the next time I stay in St. Paul!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
gatheringleaves44: Thank you so much for taking the time to write a review! I will pass on your compliments to the staff as we do our very best to make all of our guest feel this way and it warms my heart to see that you thought of us as wonderful! We hope to see you and your little ones return soon. Thanks again for the 5 star review! Choo Choo! Christopher Thomas and Staff!

"Stole my iPad"

1
05/07/2018

DO NOT STAY HERE. IF I COULD SCREAM IT FROM THE ROOFTOPS I WOULD. My iPad was stolen while we were away for the day. Not cool. Not cool. Not cool. They had to go to some trouble to steal it, but steal it they did. We will NEVER stay here again.

"Great Nostalgic Hotel"

5
25/06/2018

Very welcoming staff, if something isn't right they fix it. Enjoyed our week long stay. Location is near Como Park area so great for summer outings, they have a great hot breakfast, swimming pool and hot tub, shuttle service and lots of train station nostalgia, rooms and hallways were cleaned and smelled fresh. Staff works hard to accommodate reasonable requests promptly and with a genuine smile.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
654janineb: Thank you so much for taking the time to write a review! We are so happy to see that you enjoyed your stay and that we as a staff took great care of your needs. We hope to see you return again soon and thank you from all of us! Choo Choo! Christopher Thomas General Manager and Staff

"Fascinating setting in old RR repair depot"

4
16/06/2018

Very nice place to stay. A little pricey, but the beds were great, the pool and hot tub clean and inviting, and breakfast excellent. Front desk personnel courteous and welcoming. Interesting displays of railroad memorabilia. Easy access from Snelling Ave.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Joyce W: Thank you so much for the review! We are happy to hear you enjoyed your stay and the special attention from our front desk staff. We do try our very best to make every guest feel as you did! We hope to see you return in the future and thank you again for your kind words. Hospitably, Christopher Thomas General Manager

"We loved it, and then we didn't."

3
14/06/2018

This hotel had been recommended to us because it is an excellent example of historical preservation, a factory warehouse converted into a hotel, tastefully done and done according to accepted preservation standards. We were immediately impressed at how well the heavy wooden beams in walls and ceilings had been incorporated. We loved it, and then we didn't. Our daughter had reserved a suite to accommodate her, her two children, and my wife and me, so we had a lot of space, but it was sparsely furnished. My wife and I slept well in the comfortable King Size bed, but the bedroom, though large had only two small night tables, a desk and chair, and a tv screen on the wall. We put bags, clothes, shoes, whatever, on the floor. Our daughter and the kids slept in the rather small sitting room. The pull-out bed was difficult to pull out, and then we couldn't get it back together to have a couch. We left it half closed in the morning, expecting housekeeping to finish closing it, but they left it that way, neither couch nor bed. Our daughter and grandchildren did, at least, have a closet to hang clothes. There was only one relatively small bathroom. It did have a tub, which the two grandchildren and my wife all tried to use, but there was no drain plug. My daughter asked four times over two days before finally getting a plug, and then the plug didn't fit properly. Our most negative experience, however, was that the thermostat did not work, and the two vents continued blowing chilling air throughout our stay, despite our repeated requests to correct the problem. It was uncomfortably cold. It had been OK for sleeping the night before, but when we stayed in and spent time together the second evening, as planned, it was very uncomfortable. We had reported the issue in the afternoon, before we went to the Como Park Zoo with the kids. When we returned a few hours later, there was no change Still cold. I went back to the desk twice that evening, without results. The temperature discomfort added to the fact that in the dining area, though it was quite roomy, there were only one small table and four chairs. The kids sat on the floor. At checkout they apologized and gave my daughter a discount for the troubles and poor service. The discount and the architecture nudged my final overall rating from poor to average. Oh, yes, I promised my grandkids I would mention that they liked the pool and breakfasts. Robert H. Boyer

"Convenient location"

5
31/05/2018

Really cool converted train station. The location was perfect for us, especially as there really are no other options in this neighborhood. Breakfast was good, decent selection. Pool area with sauna and whirlpool, however very strict about 10:00 closing so just missed using facility.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Hilary S: Thank you for the positive review! We are happy to hear that you enjoyed your stay and my apologies that you were unable to enjoy the pool amenities. We look forward to having you stay with us again in the future and thank you again. Choo Choo! Christopher Thomas General Manager

"Amazing Stay"

5
31/05/2018

My stay was great! The bed was super comfy, room stayed cool even though it was very hot outside, breakfast was amazing, front desk staff were very polite and took care of all of our needs and i would surely stay here again!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
kiababi0724: Thank you so much for taking the time to write a review! We enjoy hearing that you loved your stay and look forward to having you back with us. It is also our pleasure to provide outstanding guest services to you. Choo Choo! Christopher Thomas General Manager

"Great Stay"

4
30/05/2018

Very interesting hotel and complex, with that railroad theme. Breakfast was good with many choices. The yogurt dispenser and mix-ins was fantastic. King room was spacious. Cooling system was noisy, but it was running constantly since it reached 101 degrees one day and 96 the next day

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
jmc1958: Thank you so much for taking the time to write a review about your recent experience. We appreciate hearing the positive feedback and look forward to having you stay with us again when traveling through. Choo Choo! Christopher Thomas General Manager

"Very cool repurposed historical train depot"

4
23/05/2018

Wonderful late-night check-in staff! The incorporation of historical rail elements on hotel and more generally Bandana Square (including a picturesque old locomotive) really heightened my experience here. Reasonably quick driving distance to University of Minnesota campus.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
ETA_SiouxFalls: THANK YOU so much for the recognition! We are excited to see that we made you feel welcomed and that you were able to get out and see the old trains and the character to our building. We welcome you back anytime and thank you again for the great review. Choo Choo! Christopher Thomas and Staff

"Great sleep"

4
17/05/2018

Overall positive experience, and frankly I love the layout and design of this place. Great bed also. My girl and I slept very well. Definitely would return. I think it's ridiculous and I'm somewhat indignant that a hot tub is padlocked to a paying adult at 10 PM, but overall great stay.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
timothyagrimes: Thank you so much for your kind review. I am happy to hear that you slept well and have an overall positive experience at our hotel! In regards to the padlock, a guest has broken the main part of the lock and we are awaiting the piece to put it back together. However the other side was unlocked until 11 pm. I am sorry that you did not know that and would have been able to enjoy another hour of swim time. Feel free to return, we would love to have you! Safety first! Christopher Thomas General Manager

"Check in"

3
07/05/2018

When I had booked the room I had called to make sure that I was able to check in by myself since I am under the age of 21. When I called, the gentlemen that I had talked to said that I was going to be fine checking in. When we got to check in I asked the lady at the front desk and she said she would call the assistant general manager but she thought everything would be fine since we were from 3 hours away. When we talked to the assistant general manager, she was nothing but rude and very pushy. If I was told I had to stay in that hotel again and deal with her, I wouldn't.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
bearriehle: Thank you for your review. While you were underage to stay at our hotel, we still allowed you to stay on the property. My sincere apologies that you felt that way. I know we do try our very best to make all of our guest feel warm and welcome and we will continue to do so. If you would like to speak with me further, please feel free to contact me at the hotel. Hospitably, Christopher Thomas General Manager

"not the best best western"

3
01/05/2018

need better front desk people and breakfast is a joke; was disappointed as it did not match the reviews I read prior to staying there...I would have picked a different hotel and next time I will. Grade C

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Diane W: Thank you so much for taking the time to write a review and also to do a survey on our hotel. While we go out of our way to please all of our guest I can see we missed the mark with your recent guest stay. We do hope you consider returning to give us another try to change your mind, however if this is not an option we do hope you find a hotel that better suites your needs. Hospitably, Christopher Thomas General Manager

"Needs Work"

2
29/04/2018

We stayed here 4 days over easter weekend visiting a family member that was in a nearby hospital. Luckily we were not there much of the time. Pros Proximity to Gillette Childrens Hospital (reason we were here) Staff - they were all so nice and helpful from check in, breakfast and housekeeping. Decent breakfast Nice pillows Cons The closet door kept coming of the tracks and was a danger (makeshift closet) The false drop ceiling in the entry and bathroom fell on us when the closet caught it and it came down. Room was less than clean. French fries behind the TV, used towels not changed out, furniture needed to be wiped down. Pool area was not well kept and smelled. Beds uncomfomfortable. Not alot of restaurants in the immediate area. Hotel is in the discount program for Gilette childrens and is far from accessible for the children who are in town to recieve services. There are no door assists and the breakfast area is not accessible at all. There have been attempts to update the hotel however it is surface stuff and it really needs some structural accomidations. I really wish I could give this a higher review but there is not much to say. If I was just rating the staff they would be 5 stars as they were all so wonderful.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Girlzx2: Thank you so much for taking the time to write a survey, While we do our very best to make all guest feel welcomed and taken care of, I see we have missed the mark with your guest stay. We understand your concerns and will address those with our staff to keep guest experience standards high. We appreciate the 5 star staff rating and hope you give us an opportunity to wow you in the future. Hospitably, Christopher Thomas General Manager

"Girls weekend"

5
25/04/2018

We checked in later and had excellent service. Breakfast was fun and the staff went out of their way to make sure that we had enough to eat, even brought out something extra just for us! Lovely weekend.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
kmanttila12: Thank you so much for your positive review! We enjoyed having you stay with us and appreciate the positive remarks! We hope to see you soon! Choo Choo! Christopher Thomas General Manager

"Nice Hotel (a few updates needed)"

4
23/04/2018

First of all, this is a very nice hotel in terms of the room I stayed in and the quality of sleep I got the four nights I was here. The room was very clean, as was the rest of the hotel including the breakfast area (which is an old train depot). Most of the staff (all but the gentleman there the morning I left, I think Chris was his name) were incredibly hospitably and very friendly, including the woman that checked me in at 1:30 a.m. The breakfast was decent, a typical hotel breakfast with a few hot options: a breakfast meat (bacon or sausage), scrambled eggs and waffles. There is also yogurt, though it comes out of a machine which is a little odd as well as donuts, bread products, apples, oranges and oatmeal with a few fixings. The area where the food is kept is quite small and there were a number of folks bumping into one another trying to maneuver in the small space. The staff, however, were friendly and attentive to making sure nothing ran out. There were two hot tubs and a pool. I know these things have to be highly chlorinated for hygienic reasons but it was a little over the top. Several of the people I was there with used the hot tub and had their bathing suits permanently bleached from the amount of chlorine. So I'm sure it's clean but be sure not to wear anything you care too much about. Then there's the workout room. We were all pumped that there were so many options to use as we are all outdoor professionals who love exercise. Excited until we showed up to use the equipment our first morning there and too our dismay every single machine was broken. The recumbent bike was the only thing aside from the weights that was the slightest bit functional but it required a tall person and was stuck on the highest resistance. One of the employees told someone they had just broken the day before (keep in mind this was on our third morning here). No need to lie. Just be honest and get them fixed and in the meantime let guests know that is the case. A big disappointment. My last complaint is the lack of environmental responsibility. Most hotels practice some form of sustainability usually by leaving towels that are hanging up and providing new ones if there are any on the floor. I made a point each morning to hang up all of my towels in order to not have house keeping replace them and each morning they were replaced. I wanted my bed made and garbage removed but not my towels. There is no reason not to practice this. Also, there is no recycling here (not even paper). I took my paper from 4 days to the airport to recycle it. This would be an easy fix. Again, my room was lovely and most of the staff were exceptional. Just make a few adjustments and this place would be even better.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Sarah C: Thank you so much for taking the time to write a review of our hotel. I am happy to hear that you enjoyed most of your stay and will be contacting you further regarding the comments on the fitness center as my conversation was a bit different then the one portrayed on here. We definitely can look into some of your suggestions and we hope you do give us another try in the future to see the improvements we are always making. Safe travels to you, Christopher Thomas General Manager

"Website and pictures are misleading"

2
23/04/2018

We chose this hotel based on website info and pictures for our family of 4. Was very disappointed. The staff was friendly enough, but the fitness center had 3 machines in it--2 of which were broken. The noise from room to room was terrible. There were people in the room above us that were up until after 3 am and it sounded and felt like they were going to come through the ceiling the whole night. Called and complained several times to AGM at front desk and issue was never resolved. Pool was small, so crowded. The breakfast area was cute, but the food was so-so. Will not stay here again.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
robertmQ7002IJ: Thank you for taking the time to write a review! While we do our best to please every guest, I see we have missed the mark with your guest stay. I do hope you reconsider giving us another try in the future. Hospitably, Christopher Thomas General Manager

"Amazing place"

5
15/04/2018

Thes best part, asode from cleanliness and service is that the hotel is and old train station, so it s also very aesthetically pleasing putsode and inside, especially the lobby area. The breakfast was yummy too! The bartender was nice. Only down fall in my opinion is the internet could have been a LITTLE better. Overall was a lovely visit.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Xan666: Thank you so much for taking the time to stay with us! We truly appreciate your business and so happy to see that you enjoyed your stay. We have double checked the connection by your room and it is still working. We hope to see you return soon! Choo Choo! Christopher Thomas General Manager

"Unique"

5
05/04/2018

As indicated before, this was an old train station. The hotel motif blends well. Meeting rooms are named after old railroads, the breakfast area is a miniature train depot, the original platform and water tower are still intact. That said, the rooms are large well appointed ( miniature suite actually - bath/shower are in a separate room from rest of the bathroom area). The bed was comfortable, pillows are firm, there is a chair with side table, work desk, and just an overall brightness. Breakfast was very good - contained all the hot and cold items. Front desk unusuably helpful. I got here early, my room wasn't ready, but they switched me to one that was. Can't beat that! I'd definately stay and recomend this unique Best Western

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
E A F: Thank you for your beautiful review! We are so happy to see that we exceeded your expectations and appreciate you staying with us! Our team works very hard to keep a positive reputation and it warms my heart when I see a review like this. We hope to see you back at our historic hotel soon and safe travels to you. Choo Choo! Christopher Thomas General Manager

"Better than I thought!"

4
02/04/2018

I hadn't booked the hotel for the concert we were attending and was worried about staying at a Best Western. The hotel is in a very cool old train station which sets it apart from anything else, it was pretty inexpensive, our room was clean and it seemed like a nice place for a quick stay. The building is old, the windows were old and there was no fan setting for the room, you could choose from 3 temps and that was it, the breakfast ends pretty early so if you plan to eat there, get up early. But again, the room was clean so there's that.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you for taking the time to write a review! We are thrilled that you like the cleanliness of our guest room and that you enjoyed your stay. We invite you back in the future to give us another try! Hospitably, Christopher Thomas General Manager

"clean room, nice staff, other guests inconsiderate"

5
26/03/2018

Room was clean and adequate. bed hard and sinks in the middle. There was a kid's pool party with screaming, running kids, and a boy throwing a basketball up to the second floor wall. No parents were in sight. A couple was having a loud argument heavy on the f-words. Loud music in room next door. Unfortunately all this left a poor impression of other hotel guests on an otherwise clean hotel.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Lucy H: Thank you for the review! We loved having you stay with us and appreciate the 5! I can understand your frustration with the noise from the pool area and we will continue to do our best to keep all of our guest happy. Choo Choo! Christopher Thomas General Manager

"Unique decor"

5
26/03/2018

Staff was awesome on arrival and check out. Breakfast was very tasty. Even though the hotel was very busy it was very quiet and we love the train station decor. Very neat hotel. The bed was very comfortable and the room very homey.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Deborah V: Thank you for the review! We loved having you stay with us and appreciate the 5! We invite you back soon to give us another try to give you another great experience. Choo Choo! Christopher Thomas General Manager

"Great service"

4
27/02/2018

Lavette North was an excellent front desk help. Her service would have me to return to this hotel if here in the future. The hotel itself is decent. Quiet area, nice lobby with the railroad tracks still in it.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Billy W: Thank you so much for taking the time to write a review! We are happy to see that we could exceed your expectations and I am happy to share with LaVette about your positive comments. We hope you return soon to stay with us again and safe travels to you. Choo Choo! Christopher Thomas General Manager

"Interesting Building"

3
26/01/2018

Probably the best part of this property is that it is a re-purposed railway station. It give it a unique style. The concerns with the rooms were that you had very little control over the temperature - we had the heat up as far as it would go (75 degrees-although it was definitely not that warm). Fortunately, it was a warm weekend for January standards so that was sufficient enough, but I for cold Minnesota winters, I doubt it would've been warm enough. The shower most definitely needs to be updated! And the room was not very sound proof. We weren't anywhere near the pool and you could hear the kids playing in there as if we were right above it. The windows look really cool because of the architecture of this old building, but they are also not sound proof. We had smokers congregating outside at 1:00am in the morning and it sounded like a party going on outside of our hotel window. The location of this hotel is odd - there are not restaurants nearby. All in all this place was okay, but for the what we paid for the room, I would be reluctant to stay there again at that rate.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Staci W: Thank you so much for taking the time to write a review! I see there were a couple of things that did not go as expected during your stay and my sincere apologies. Please feel free to reach out to me to discuss further. We invite you back this summer to give us another try. Christopher Thomas General Manager

"Did the job"

3
22/01/2018

We stayed here for Minnesota wild game. It was a quick Uber drive to the game. This hotel I would say is mediocre. It's very unique and my kids liked that. The staff was very friendly. I don't feel like it's the most updated. But I felt like it was clean. The second day the pool was not so clean. All in all, If you need a decent price and in a decent location I would recommend this hotel.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Megan N: Thank you so much for staying with us! We are happy to see that you enjoyed the character of our Historic Best Western Plus Como Park Hotel. We hope to see you stay with us on your next visit to the St. Paul area. Go Wilds! Hospitably, Christopher Thomas General Manager

"Reservation Problems"

4
08/01/2018

We did not get the rooms we were promised. We reserved a "block" of rooms near the pool, and some of our rooms ended up on the second floor. The initial contact at the desk was not very cooperative in trying to resolve the problem. It was after an additional staff person looked into the situation that we were given the satisfaction of fulfillment of our reservation.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
carlwU7095TW: Thank you so much for taking the time to write a review! It was a pleasure speaking with you today to rectify the group block situation. We are happy to see that you and your family are returning for your holiday in 2019 and thank you so much again for your time over the phone. Hospitably, Christopher Thomas General Manager

"nice stay for New Years!"

5
02/01/2018

This is a very lovely and well cared for place to stay in St. Paul. The rooms are large and comfortable, the pool area great, breakfast was outstanding, and there were several good restaurants close by. Love the character of the building and the staff!

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Cindy M: Thank you so much for taking the time to write a review of our historic hotel! We are happy to see that we exceeded your guest expectations and happy to hear that you were able to partake in the many amenities that we offer. We look forward to seeing you on your next trip and feel free to contact the hotel to book a future reservation. Choo Choo! Christopher Thomas General Manager

"Christmas Disaster"

1
02/01/2018

My husband and I have 8 young grandchildren and thought that it would be fun to rent a poolside room for them to come to and swim on Christmas day for a while. I rented the room at least two months in advance and went to the hotel two days before our reservation to confirm our poolside status. When we checked in on Christmas day we were told that they were short staffed and that housekeeping went home before all the poolside rooms were cleaned and therefore we were not able to have a poolside room, like we reserved. Totally unacceptable and very disappointing! I expressed my disappointment to the General Manager the next morning and never once, did he even apologize. He was rude and condescending. I wouldn't expect to be treated like that under normal circumstances but especially when our experience at this hotel negatively impacted our Christmas, terrible!!

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear Lisa McClellan: Thank you for taking the time to write a review of our hotel. While we do our very best to impress every guest, I can see we missed the mark on your guest stay. We know traveling through the holidays can be a very stressful time period for some and we do try to make every quest feel warm and welcome at our historic hotel. As discussed at check out, your room was complimentary for the room type concern. I do see that we were able to accommodate you with a larger room type on the second level for your family. If you would like to discuss further please feel free to call me at your convenience. Again my sincere apologies for your recent stay and I hope you will consider staying with us in the future. Hospitably, Christopher Thomas General Manager

"Unique hotel with great customer service"

4
01/01/2018

After a not so wonderful stay in a Best Western the night before we came to Best Western Plus Como Park Hotel and it was a breath of fresh air! The front desk clerk was very nice and welcoming. The room was very clean and the hotel as a whole was very clean and welcoming. We enjoyed the free breakfast and check out was easy and the clerk (Ethan) was very kind as well! The only issue we had was that it was New Year's Eve and the people below us would not turn down their music or voices until well after 2 a.m., but that was not at all of any fault of the hotel. I would definitely stay again and would recommend this hotel to family and friends!

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Jennifer R: Thank you for taking the time to write a review of our historic hotel! I am sorry to hear that a past stay did not go better but that you enjoyed staying with us! We are happy to hear that you will return to enjoy the many amenities that we offer and wish you safe travels. Choo Choo! Christopher Thomas General Manager

"Unique building!"

5
01/01/2018

In an old train station- not your cookie cutter Best Western. Nice quiet location with access to many St. Paul activities and restaurants with only a short drive. Breakfast is good. Staff were friendly and caring. Have stayed here many times in the past and... We will stay again!!!

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
GooMom98: Thank you so much for taking the time to write a review regarding our historic hotel. I am so excited to see that you truly enjoyed staying with us and getting great use of our free hot breakfast! We hope to see you return again soon. Choo Choo! Christopher Thomas General Manager

"Great place to stay in Midway area"

4
31/12/2017

Easy access, free parking, internal walkway to Bandana Square if you are planning to stay in the Midway area. Good breakfast that included eggs, bacon & sausage, waffle/pancake mix as well as the usual continental options. Bring your bathing suits as hotel has a fairly large indoor pool and a hot tub! The inner rooms are a bit noisy as the voices and sounds rise - we were on the 2nd floor. Will try a 2nd floor outer room next time to see if that's a little better. Beds are a lilttle soft but overall, no complaints.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Nancy N: Thank you so much for taking the time to write a review about our historic hotel. We are happy to see we exceeded your guest expectations and look forward to a safe return to enjoy the many amenities that our hotel offers. Choo Choo! Christopher Thomas General Manager

"Could've been better"

3
28/12/2017

Hotel was overbooked, rooms were not available even though we had reservations 9 months in advance. Some rooms had plumbing and electrical issues. Hotel needs work both mechanically and professionally

"Beware of the shower!"

2
21/12/2017

The hotel would have received a nice review from me- if only I had not had a need to shower. I have seen horror films with showers in better shape than this! The mold growing on what grout was there grew in such a variety of colors that one thought of rainbows in green meadows. The handicapped seat was a sight to behold with the rotting edges and the mold of many colors. While black may be aesthetically pleasing, it is hardly appealing when on the caulking around the hand grips of said shower. My all time favorite was the missing tile where you could see the rotting cement board behind. I don't think I have ever showered so fast- what a joy to know that someone with a disability can be so quick! Thank you Best Western for letting me know my full potential!

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
lauriet529: Thank you so much for taking the time to write an online review. We are sorry to hear that your shower was not up to standards and will have our maintenance team look at it asap. We hope you return to give us another chance in the future as we are in the process of updating our rooms, while restoring the historic charm of our quirky hotel. Happy Holidays to you and your family, Christopher Thomas General Manager

"Poor customer service"

2
21/12/2017

While we were reading our newspaper in the lobby, the desk clerk answered his personal cellphone, placing the caller on speaker, continued to do his work. Three of us were hearing this “private” conversation which broadcasted complaints about working, profanity, and a weak attempt to tell caller that she was on speaker phone. At no time does the desk clerk shut off speaker! Upon entering our room, we smell a very strong odor of air freshener. My husband located the plug in and returned it to front desk. The clerk says that probably a smoker bought this device to cover up his or her violation to get away with not paying fine. Warning signs in parking lots regarding no liability risk if items stolen, vehicle damaged or towed away ( post a ticket in dash so you won't be towed). The breakfast was terrible. We spent $120. Not hospitable.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
omasusie: Thank you so much for taking the time to write a review. While do our best to please every guest I can see we missed the mark with your guest stay. I will use this review as a training tool for our next staff meeting and hope that you stay with us again to have a better experience next time. Happy Holidays to you and your family, Christopher Thomas General Manager

"Best Western Plus was a big minus"

2
19/12/2017

Staying here you get the feeling they are a few days away from going out of business. Your first impression is full trash cans and cigarette butt cans on your way in. Building is in need of new FF&E and a whole lot of customer service training. I will not stay here again unless they make some pretty big improvements.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
stephaniebZ6385HY: Thank you so much for taking the time to write a review! I would like to take the time and apologize to you for your recent guest stay. I can see the areas of improvement and of course let you know that I am working with my team to make these improvements asap. We are happy to show you the improvements on your next guest stay if you would be so kind to stay with us again. Please feel free to reach out to me anytime regarding your stay to speak further. Happy Holiday's, Christopher Thomas General Manager

"Great time!"

5
18/12/2017

Convenient location to downtown St Paul and many attractions. We had a great time at the hotel with the Depot decor. Kids had fun in the pool and the free breakfast was exceptional. Would go back again.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
mdelamartre: Thank you so much for taking the time to write a review! We are excited to see that you enjoyed your stay and the many kid friendly amenities that our historic hotel offers. We invite you back again on your next travels through St. Paul. Choo Choo Christopher Thomas General Manager

"Nice rooms and friendly staff"

4
16/12/2017

The rooms were clean and nice and the bed was very comfy. There is a nice breakfast area that serves standard fair. The lady looking over the breakfast was very sweet. There is a little bar area and a pool area that we did not visit but looked nice. We will be back.

Topher T, General Manager at Best Western Plus Como Park Hotel, responded to this review
Kathryn R: Thank you so much for taking the time to write a review! We are so happy to hear you enjoyed Wendy in our breakfast bar and Matt our bartender. We invite you back to use our indoor pool and spa and sauna! Safe travels to you and your family this holiday season. Choo Choo Christopher Thomas General Manager

"Not Your Typical BW"

4
12/12/2017

Set in the old railroad maintenance complex, this one is a gem. On the other hand, the preservation of the history of the facility presented challenges for the developers. All in all, a comfortable room, good sleeping, but the layout is a bit of a challenge to negotiate. Very convenient location for those working or visiting the "Midway" neighborhoods of St. Paul. This is a DOG FRIENDLY location which was important to our selection. Staff was friendly and helpful... especially housekeeping and breakfast attendant.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Stu P: Thank you for you or your kind words on Tripadvisor. We are happy to see you enjoyed your guest room and that you got to use our amenities of the hotel with our dog friendly travel program as well as our free breakfast. We hope to see you return to our historic property soon to provide you with outstanding guest service. Choo Choo Christopher Thomas General Manager

"Great hotel for everyone!"

5
11/12/2017

Outstanding service, top shelf staff, pleasant and well-appointed rooms, decent breakfast, free WiFi , free parking, plenty of amenities and VERY reasonable rates in this unique hotel housed in an historic train station. Love this place!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
318joanmaried: Thank you so much for taking the time to write a review on Tripadvisor! We are happy to see we exceeded your guest expectations and hope to see you return soon. Choo Choo Chirstopher Thomas General Manager

"Great in many ways!"

5
10/12/2017

I got in really late (after midnight) and had my cat with me (so I had a bunch of stuff to bring in). The front desk person, Lynn, was really helpful and just plain kind. I was under a bit of stress and Lynn really helped to ease that. The indoor architecture is really cool and my room was great. I'll definitely stay here again!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Margo B: We are so excited to see that you enjoyed your recent stay at our historical property. We enjoyed having you stay with us and look forward to a safe return to provide you with outstanding guest services. Choo Choo Christopher Thomas General Manager

"Cold room. Management didn't fix it. Cold 2nd night too."

3
04/12/2017

Heat didn't work the first night. Told desk about next day, they said they'd fix it. They didn't. Cold the second night. Hallway was warmer than the room. Breakfast cold and bland. The neighborhood seemed okay.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
davewP1737QP: Thank you so much for taking the time to write a review. While we do our very best to impress every guest I can see we missed the mark with your guest stay. Please feel free to reach out to me and I would be more then happy to discuss your recent visit. Safe travels to you and your family, Christopher Thomas

"Noisy!"

1
03/12/2017

Our room was above an exit door near the pool. A group would gather outside the door smoking and yelling at each other past midnight. We asked to move, but the desk manager told us no other rooms were available. I called the desk to complain about the noise and was told the group was advised to keep the noise down. This didn't last long, and once again I called the desk and was told it would be taken care of. This time the police were called and the group moved inside, but still yelling and slamming doors. This is supposed to be a smoke free hotel, but the hallways stink with smoke and apparently, management is ok with this. Will never stay here again!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
mcman90: Thank you so much for taking the time to write a review. My sincere apologies that those guest were disrupting your stay. We like to think all of our guest would be courteous of others and I can tell you that they were no longer a guest after hearing the complaint the next morning. Please feel free to reach out to me anytime and I will be more then happy to speak with you regarding your guest stay. Hospitably, Christopher Thomas

"Trip for Dog at Vet Hospital"

5
12/11/2017

I am very pleased that this hotel allows pets. My little 4 month old lab had a little accident and they totally understood and were very friendly about it! The staff was great! I CANNOT believe people don't use the full service bar right off the lobby and breakfast area?! They have a nice variety of snacks that you can order at the bar plus they have normal happy hour drinks and such! Anyone who stays there, use the bar to relax at night because they have a tv and some nice sitting in there! The atmosphere is great there! I LOVE the old school looking nostalgic look of the hotel on the inside. The kids loved the pool, hot tub, and we enjoyed the sauna. GREAT HOTEL!!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you for the positive review on tripadvisor! We truly appreciate hearing that you enjoyed your stay. YES we do have a bar in our lobby and happy to see that you made use of it. Allot of our guest actually do get to enjoy a cocktail and a pizza after a busy work day or visiting the local attractions. We hope to see you soon. Happy Holidays!

"Excellent Pet Friendly Hotel"

5
11/11/2017

Facility was excellent and staff was oustanding! Facility was centrally located in downtown St. Paul with easy access to excellent dining and other activities. Primary purpose for the stay was to take a pet to University of Minnesota Vet Med Clinic. The hotel was an easy and quick drive from the Clinic. The hotel staff was outstanding and very accommodating with regard to my sick pet.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you for the positive review on tripadvisor! We truly appreciate hearing that you enjoyed your stay. We were happy to see you travel with your pet and happy to accommodate! Happy Holidays to you and your pet!

"Parking lot not secure - vehicle broken into within 30 minutes of arrival"

2
08/11/2017

Vehicle was broken into within the first 30 minutes of arrival. Hotel staff acted as if this was a normal occurrence at their location. Incident report was filled, but refused to provide us a copy. Told Manager needed to do that and they weren't there. Left information for manager to contact us. Heard nothing.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you for the review on tripadvisor! While we do our very best to impress every guest I can see we missed the mark. Please feel free to contact me any time. If you would like a copy of your incident report please email me at [email protected] and I can send that over to you. We do hope that you give us a chance in the future for another stay. Happy Holidays!

"Average Stay"

3
06/11/2017

This property did not offer any "wow" factors. Everything was just "average". I was expecting more from a historic hotel. Hotel options were the standard hot and cold items. Beds were comfortable. Room temperature could be varied from 65-75 degrees.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you for the positive review on tripadvisor! We truly appreciate hearing that you enjoyed your stay. Feel free to visit us again and we will do our best to WOW you! Happy Holidays!

"Meets our needs good value"

4
01/11/2017

Our son lives only 1 mile from The BestWestern we stay here 4 times a year good value for us. The pool is clean and well maintained. Helpful to have a bar inside the hotel. Breakfast is great for free and is always ready early

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you for the positive review on tripadvisor! We truly appreciate hearing that you enjoyed your stay. Happy Holidays!

"Good service"

4
25/10/2017

I have been to this hotel many times and the service is always excellent. Being located in an old train station adds a lot of charm! It is pretty clean but starting to get a little worn around the edges. I will stay there again.

"Great room, clean, great staff, only a few drawbacks"

4
22/10/2017

Pros: Great room, Great staff, everything was super clean. We love that the hotel was centrally located to everywhere we wanted to go in St. Paul. Cons: They have no recycling program at all. TV had no guide, so you had to channel surf, and each channel change was really slow. Windows don't open, due to needing to keep things historic. (?)

"Cool building, friendly service, but won't stay again due to other issues."

3
18/10/2017

I have stayed in this hotel three times in the past year due to it's convenient location close to my daughter's college. It is very interesting building and all of our interactions with staff have been positive; front desk staff is super friendly and accommodating and the woman who works at the breakfast each morning is just lovely. Unfortunately, there are inconsistencies and problems in this hotel that make me unwilling to return. During our second visit, there was a strange smell in the room that we couldn't identify. The beds have always been comfortable but the pillows are strangely small. Housekeeping was hit or miss; sometimes the room seemed clean at first glance but if you peeked behind furniture (in search of outlets, of which there were very few) it really wasn't. There was a mysterious stain on the seat cushion of the upholstered chair that made me not want to sit there. There were no tissues in the room during our last stay. Housekeeping forgot to give us a bathmat. The water pressure in our room was awful; I was in the shower for nearly half an hour because it took so long to rinse shampoo and conditioner out of my hair. The pressure in the sink was poor as well. During certain visits the Wi-Fi was great, during the most recent it was extremely weak. I always seek out hotels with free breakfasts, but this one was disappointing at times - although I'll reiterate that the breakfast attendant works very hard and is so friendly and accommodating. During our second visit, the waffle and pancake makers were absent and the breakfast felt quite limited, just eggs and sausage every day (never bacon) and then breads/muffins/cereals. Yogurt comes from a machine and is overly sweet; it would be better to have a variety of individual yogurts as I have seen at most free breakfasts in other hotels. Again, the staff was great and the new general manager (also a lovely guy) told us that there are renovations being done in many of the rooms. Hopefully they address some of the issues, but for now, we will seek out an alternate hotel for our next trip to St. Paul.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Alyson L: Thank you so much for taking the time to write a review. We are happy to see you have longevity with the hotel and we do invite you back to give us another try. I have looked into the concerns with your recent stay and will contact you personally. Hospitably, Christopher Thomas General Manager

"Rooms shabby and not cleaned"

2
14/10/2017

Garbage had old vodka bottle in it, there was stuff in the refrigerator, the drapes facing the pool would not close. Only conditioner given in bathroom. Cool concept hotel but rooms on shabby side. Liked the depot part, the rest not so much.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
sunny132017: Thank you so much for taking the time to write a review regarding our hotel. We love all of our guest, even the locals that take advantage of the opportunity to stay with us just for a night. While I see that there were a couple of concerns with your guest room, I am happy to see that we exceeded your expectations with our hotel concept. I will continue to follow through with our housekeeping team and make sure that we are completing room inspections daily to meet and exceed our guest cleanliness expectations. We hope you are able to give us a chance in the future and be safe this winter! Hospitably, Christopher Thomas General Manager

"Historic train station motif- quite charming"

3
12/10/2017

Our room was perfectly comfortable, large enough, good bed, good lighting, clean. If all we had wanted was a bed for the night, I would have given the place a higher rating. However, we gathered there with extended family and used the public spaces which were way too cold. The staff, especially those who helped us out at breakfast, were great. Breakfast was dandy with all the items one has come to expect from hotel breakfasts: eggs, meat, muffins, English muffins, cereal etc. The downside being eating off paper plates with plastic utensils. I always find this choice unfortunate. One other thing that was definitely disappointing was the bar/restaurant. Here again, a plastic cup for a margarita? Really? And although a selling point in our booking this place was an in-house restaurant, to call it a restaurant is indeed misleading. There were limited snacks available but nothing that could be called a meal. To summarize, the room was comfortable, and the staff was helpful. Just don't book if you are counting on warm lounge space or a true bar or restaurant.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Don. T: Thank you so much for taking the time to write a review. We do our best to take care of every guest and our sincere apologies if you feel we misled you based on having a bar with light appetizers and full service drinks. I can understand using the plastic ware and paper ware (made of recycled materials) as it is not the same as silverware and actual plates. We do follow our brand specifics and we hope that you give us a shot in the future as we would love to have you return. Choo Choo! Christopher Thomas General Manager

"Price Gouging"

2
11/10/2017

Staying at this hotel is a pretty good experience unti you go to check out. I booked a suite which later didn't need so got rebooked into 2 bed queen. When I checked out they were still charging me for the suite at $179. Don't you think I would have stayed in the suite had I known you were going to charge me that price? Da. Anyway, be sure to ask lots of questions...just saying.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Carolyn: Thank you so much for staying with us and sharing your experience on TripAdvisor. While we hope to take care of every guest that stays with us, I can see we missed the mark with your guest stay. I appreciate that you found the hotel quiet and cozy and that the bed was wonderful. In regards to your billing concerns, it was a pleasure to speak with you today to help you understand the discounts that you received in your guest folio. I apologize for this misunderstanding and happy to see that I was able to better explain it to you. Hospitably, Christopher Thomas General Manager

"Disappointed"

2
09/10/2017

Great location. In need of significant renovations. Dark, dingy, old and rundown. Very nice staff but a poor value for the money. Will find a different hotel for our next visit. Charming building. Sadly, it hasn't been cared for

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Y5028KAbethh: Thank you so much for taking the time to write a review. While we are happy to see you enjoyed the staff and the location, we want you to know that we are always making property improvements and with an older building you are always going to have projects that need attention. It is just part of the character and charm of the building. Some people see it as old, we see it as historic because that's what our hotel is. Thank you again for staying with us and we appreciate your business! Hospitably, Christopher Thomas General Manager

"Good staff, property needs improvement"

3
07/10/2017

Staff is very helpful and courteous. Property is charming and impressive, a re-purposed train serving building. However, the rooms are in need of repair and upgrade. The window and shower curtains are stained, the grout on the bathroom floor needs to be cleaned. The bench in the roll-in shower is broken. There is no lighting for the desk and the Wi-Fi is unusable.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
anthonyds1908WI: Thank you for taking the time to write a review. My apologies that you did not find the hotel to your satisfaction. We do strive to make every guest feel welcome and comfortable and see we have misses the mark with your guest reservation. We do hope you see our progress and would love for you to give us another try in the future. Hospitably, Christopher Thomas General Manager Historic Best Western Plus Como Park Hotel

"Great breakfast"

4
05/10/2017

In a remodeled train station, the Best Western Como Park has plenty of atmosphere. The breakfast is great with several hot options including scrambled eggs, bacon, sausage, waffles, and sometime pancakes. Parking is free and convenient. Area is convenient.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Joan A: Thank you for your response. We hope to see you return soon! Choo Choo! From the staff of the Historic Best Western Plus Como Park Hotel

"Great Place to stay."

5
03/10/2017

Good location. Very unique facility retro-fitted into an old railroad building-very cool! Safe area. All the amenities. Very clean. Very helpful staff. Facility is very well maintained. Pool, Hot Tub, Sauna, bar, what more could you need!

"Good location, interesting place"

4
02/10/2017

The hotel was formerly a train depot, so the entrance is not your typical hotel lobby. The front desk staff are friendly and welcoming. They have kept a lot of the original features which makes a change from your usual hotel corridors. They do accept pets and unfortunately we had a yappy dog in the room next to us. The ventilation system is also very, very loud and not easily turned off. The rooms are a nice size and have a microwave and refrigerator. The bed was comfortable and the room was clean.

"Fall leave tour/Marithon"

5
02/10/2017

There is so much to do in the Twin Cities and the Como Best Western is a great location to stay at and commute to many events. Such nice staff. They make me feel at home. The rooms are super clean and the pool area and exercise room is staffed with clean towels and tables and chairs. Lots of parking and easy access to the hotel and lobby made my stay very enjoyable.

"Unique Hotel in Train Depot"

4
25/09/2017

Unique hotel in a former train depot is charming. Huge rooms, great pool (including sauna, normal pool, kiddie pool, and hot tub), and awesome breakfast area. I would definitely recommend for the great ambiance and service.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Ruthie A: Thank you so much for the positive response. Christopher Thomas General Manager Historic Best Western Como Park Hotel- St. Paul

"Best Hotel, wise choice for us"

5
25/09/2017

I am a railroad brat, having grown up around trains, so this hotel in what looked like an old train depot, was exceptional. Care was taken to create an atmosphere that was pleasing and relaxing, and fun for an old roady like me. The rooms are large and clean, clean, clean, and the beds are exceptionally comfortable. Dogs are allowed, but the grounds are not cluttered with artifacts. I would go again in a minute and probably will.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
1953boomer: We truly appreciate you taking the time to write a review! We are happy to see that we exceeded your guest expectations and look forward to having you return with us in the future. Choo Choo! Historic Best Western Como Park Hotel- St.Paul

"It's an old train station!"

4
22/09/2017

This is an interesting hotel, having previously been a train station. The exterior features several huge double doors on hand-wrought iron hinges. The exterior in general is a bit plain, but the interior has tried to preserve some of the original features of the station. The lobby floors still have the original train tracks running through. Looking up to the ceiling, the beautiful, original wooden beams and trusses are In plain sight, adding a nice feel to the space. The staff,nspecifically Bo (with the bo) is excellent. He addressed an issue we had with our room temperature, and was unrelenting in his quest for a fix, which he did find. The hotel is pet-friendly, and as with other guests, we were in Minneapolis so that our dog could have her 6-month check-up at the Veterinary Hospital. There is a $10 per day fee to have an animal in your room, one of the lower charges we have seen in our travels. I still resent paying this fee, but it is now a fact of life when travelling with a pet. The fee at Como Park is the lowest we have ever seen. The hallways feature what I believe to be original brick-work arches and some original wooden beams at various points. The room, while not reflecting the railway theme, looked new. Everything was clean and new-looking. The bed was particularly comfortable. The one detractor in our visit was the breakfast. There was little variety, the presentation of the food, and the eating area was disappointingly small and plain. I found cereal, toast, orange juice, and mild. That is my usual, so I personally was satisfied. However, the limited selection and space in general were not up to other hotels. This is our only negative for our stay. I would recommend the Como Park to anyone in Minneapolis.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
ossuary2016: Thank you so much for taking the time to write a review. We are happy to hear you enjoyed your overall stay and thank you for visiting with us. We hope to see you return and will take your breakfast recommendations into consideration. Choo Choo! Historic Best Western Plus Como Park Hotel-St. Paul

"Dog friendly"

4
14/09/2017

We unfortunately have had to travel with our dog to bring her for specialized veterinary care at the U of MN a couple times over the past few years and choose to stay at this Best Western because it's close to the vet hospital, dog friendly and an all around great place to stay.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
N163FXnicolet: Happy to see the doggy comments and that you enjoyed your stay. Choo Choo! Best Western Plus Como Park Hotel- St. Paul

"Nice stay"

4
11/09/2017

Rooms are clean, beds are comfortable, staff helpful and friendly, quiet environment and breakfast was good. I picked this spot as it had the best reviews for hotels in lower price range. Would stay here again if in the area.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Susan T: We look forward to seeing you return to our hotel! We are happy to see that we met your expectations. Choo Choo! From the Historic Best Western Como Park Hotel-St. Paul

"State Fair Delight"

5
06/09/2017

This hotel was absolutely perfect for our family during the MN State Fair - they provide a GREAT shuttle service - super breakfast & clean rooms!! The staff was friendly and very helpful - the hotel was quiet at night & I will certainly recommend it!!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Harlan O: Thank you so much for taking the time to write a review. We are so excited to see that we exceeded your expectations and look forward to your safe return. Choo Choo! Historic Best Western Plus Como Park Hotel-St. Paul

"Como Park Hotel"

4
05/09/2017

Unique hotel worth visiting and staying. Area was former railroad yard and has been converted to a mix of condos and light business entities. Railroad tracks and big doors still remain as an interesting feature of the hotel. Close to Minnesota State Fairgrounds.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
James G: Thank you for staying with us! We appreciate your business and look forward to seeing you return! Choo Choo! Historic Best Western Plus Como Park Hotel

"What a unique and peaceful experience!"

5
01/09/2017

My father was a railroad man. It is wonderful to stay in a place that feels so comfortable. The staff really does try to accommodate you with little extras that make the stay very enjoyable....going out of their way to see that your family is taken care of.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
240janetf: Thank you so much for the review. We do try our best to exceed guest expectations and we are so happy that we exceeded yours. See you soon and so excited that your father was a railroad man as I am sure this brought back allot of memories. Choo Choo! Christopher Thomas and Staff of the Historic Best Western Plus Como Park Hotel

"MEH."

2
01/09/2017

Positives: the breakfast attendant was SO friendly and totally great. Her and I chatted for a while. The overnight front desk gentleman was just as great---trying to remedy a situation and was very helpful, and tried to do what he could. Those 2 staff were amazing. Otherwise-- The negative---We got to the hotel and the room was not cooling down after setting the "air conditioning" to the lowest setting. We asked how we could maybe figure out the A/C. Some guy at the desk said he opened the "dampers" all the way and it would be cold soon. I asked for a fan and was met with "I literally just opened your dampers 100% and you will be freezing in 20 minutes." We then went to the fair, returned, and the room was warmer than when we left. (Thats when the awesome night front desk really tried to help us out but the rooms were HOT.) Also---there isnt any vending machines where the hotel floorplans we were given said there was vending. And--at around midnight, there was a door we found on our search for the vending machines that was propped open to an exit that looked as if it should have been locked. If you need a place to nap after the fair---this place could do as a last resort. Otherwise---skip it---get an uber to a downtown or Roseville hotel. This one is a bit of a let down.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Travis A: Thank you so much for taking the time to write a review. While I see we did not exceed your expectations we do hope to see you return on a future visit. We wish you well and thank you again for staying with us. Hospitably, Christopher Thomas General Manager

"State Fair"

5
31/08/2017

This is a great place to stay if your going to the State Fair, very close and free shuttle to and from the fair. Rooms were clean and staff was all very friendly! I will stay here again if I need a room in the area.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Semi872: Thank you so much for your positive review! We do try our best to exceed guest expectations and so happy to see that we exceeded yours. We hope to see you return next year on your venture to the state fair! Choo Choo! Christopher Thomas and Staff of the Historic Best Western Plus Como Park Hotel

"State Fair"

4
30/08/2017

Even though the pricing at this hotel tends to be higher and more restrictive during state fair season, it's close to the fairgrounds and is a pleasant place to stay. Wendy serves a good breakfast and Joe at the front desk was cheerful and helpful. The shuttle drivers were always kind and very accommodating to passengers requiring extra assistance. It was extra helpful this year to have a bigger shuttle...great improvement!! We are associated with an attraction at the fair and we will book again soon for next year.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you so much for taking the time to write a review. We are happy to see that we exceeded your guest expectations and invite you back next year! Choo Choo! From all of us at the Historic Best Western Como Park Hotel-St. Paul

"Been Staying Here for 14 Years!"

5
22/08/2017

I've been staying at this hotel for 14 years when I'm visiting this side of the Twin Cities. I fell in love with it because it was an old train depot. My Grandpa loved trains, so staying here reminds me of him. They have upgraded the facility in the last several years. The wifi is excellent, and the staff is always very helpful.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Kemis3: Thank you so much for your response on tripadvisor! We truly do appreciate hearing that your enjoyed your stay and that we met your guest expectations!. Choo Choo! From the Staff of the Historic Best Western Como Park Hotel

"Neat hotel"

5
22/08/2017

I picked this hotel being it was close to Como Zoo and I'm glad I did. Teenagers were able to swim and we had breakfast in the morning before we headed for home. Wifi worked well for the teenagers. Separate sink area from the shower/toilet was nice.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
elizabethj515: Thank you so much for taking the time to review our hotel. We are excited to see that we met your guest expectations and hope to see you return soon. Choo Choo! From all of us at the Historic Best Western Como Park Hotel

"Pool area"

3
13/08/2017

Rooms and the rest of the hotel is fine. I travel here every 6 months and the hot tub is always closed. After driving for 8 hours and looking forward to enjoying the tub, very disappointed to have it closed down once again. I left for dinner and it was working, returned changed and it was closed.Someone has probably spilled a pop in it. There needs to be cameras for the front desk as well as a speaker so that the front desk is aware that there is food in the pool area and doesn't have to check on people. Guests can not read signs and having a foreign substance in the water closes the pool area down. I'm sure other travelers are just as disappointed when this happens and it seems to happen frequently. This needs to be fixed. A sign is not fixing the problem.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear jsavings01: Thank you for taking the time to write a review, as I see from your response we did not meet your guest expectations. Please feel free to reach out to me with your concerns as I have an open door policy for all of our guest and we can further discuss your review. Christopher Thomas 651.647.1637. Thank you, Christopher Thomas General Manager

"Great place to stay when in the twin cities"

5
13/08/2017

We've been here three times and when we return to St. Paul from Ohio we will stay here again. After a long 15 hour trip it's nice to know what to expect of your hotel. The staff is pleasant and helpful, and the breakfast is complete and not just coffee and pastries. The rooms are large and clean, and the decor is a unique railroad design. There is plenty of room to walk your pet and it is in a quite neighborhood with the exception of the occasional passing train.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear C8747VRcharlesa: Thank you so much for taking the time to write a review as we are happy to see that we exceeded your expectations! We truly are doing what we can to make all of our guest feel this way and we are so excited to see that you agreed. Choo Choo! From all of use at the Historic Best Western Plus-Como Park Hotel

"Customer"

4
11/08/2017

Hotel was neat, clean, employees were friendly and helpful location to my class was within walking distance which is the main reason I choose this hotel location, Nice to have the bar with food items.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear Sherrip870: Thank you so much for taking the time to complete a review. We are so happy to hear that you enjoyed your stay! We look forward to having stay with us during your next visit to the St. Paul area. Hospitably, Christopher Thomas General Manager

"Very happy with this hotel"

4
10/08/2017

We will definitely stay here again! The rooms were clean. The shower was exceptional and the breakfast was very good. Free parking that was easy to access and just steps from the door was an added bonus.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear Kathy M: Thank you so much for taking the time to write a review about our hotel. We are so happy to hear that you enjoyed your stay and that we hope to see you return in the near future or when you travel to the St. Paul area. Choo Choo! From all of us at the Historic Best Western Como Park Hotel

"Don't stay here !!!"

1
09/08/2017

I was double charged for the stay from 7-19-2017 to 7-26-2017; first by the travel agent "Agoda" $1127.55 for the reservation, then, after I checked out, I found out from my credit card statement that Best Western Plus Como Park Hotel charged me $968.71 again !!!! Don't stay here !!!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear Wayne T: Thank you so much for taking the time to write about your experience on TripAdvisor, I have corrected your account and you should already see a credit of $968.71 on your account as that was only a pending authorization and I have released it. You are more then welcome to contact the hotel in any situation but especially a billing question that can be answered quickly and professionally. Hospitably, Christopher Thomas General Manager 651.647.1637 ext. 300

"Everything was great except the fitness center"

3
07/08/2017

My only mark against this hotel was the fitness center. It shows they have more than just cardio equipment which was my reason for booking however the equipment was extremely old, didn't work property and/or was broken. For someone who doesn't like to drive around an unfamiliar city a fitness center in-house is a huge factor for booking a hotel with one.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear Kerri L: Thank you so much for taking the time to write about your guest experience. I am sorry to hear our fitness center did not meet your expectations. Please feel free to reach out to me to discuss further. Hospitably, Christopher Thomas General Manager

"Will never stay here again"

1
07/08/2017

Arrived to check in, no one was at the desk for 15 min. Temp control in rooms is awful, we were warm all night. Bfast options are very limited and the same every day. Needed assistance twice during stay and again, no one was at the front desk. No option for roll away bed. Poor security in hotel, no cameras on floors and it's in a very industrial neighborhood. All in all, we were very disappointed in our stay. Not worth the price.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dear M G: Thank you so much for taking the time to write about your guest experience. I am so sorry that we were unable to exceed your guest expectations and do hope that you consider giving us another opportunity in the future. Feel free to reach out to me personally if you would like. My door is always open. Hospitably, Christopher Thomas General Manager

"Great value, better service"

5
01/08/2017

Great place start to finish! Unique for sure. Could see some not understanding the concept if they don't know the buildings history. Once you figure it out how could you not appreciate it? Little kids in nearby rooms where never heard in our room. Nice and Quiet!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Rob D: Thank you so much for taking the time to write this awesome review! We truly appreciate you and hope to see you on your next visit to the St. Paul area. CHOO! CHOO! Christopher Thomas General Manager Historic Best Western Como Park Hotel

"Has been Run Into The Ground"

1
01/08/2017

We have stayed here many times WILL NOT be back. Mystery stain on the wall by the toilet paper . Faucet was loose. Closet doors fell off. A/C was loud. Bed Sagged in the middle felt like we were in a bowl. Save your money.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Dennis B: I appreciate you taking the time to write a review. While we do our best to please every guest I can see that we missed the mark with your reservation. I do hope that you consider staying with us in the future and hopefully your experience will be a more positive one with the changes that we continue to make as we strive for excellence. Safe travels to you and your family, Christopher Thomas General Manager Historic Best Western Como Park Hotel

"A nice place to stay for a conference or to be near Como Park"

4
31/07/2017

We stayed at this hotel due to it's proximity to Hamline University, where our conference was being hosted. We found that we were walking distance as well from the lovely Como Park. The hotel is unique as it is built in an old brick train depot. It's been well designed to accommodate a hotel. My room was on the first floor, looking out the back of the hotel at some old trains on display, it was much nicer than looking inward at the courtyard of the hotel, as we saw with one of our coworkers. We had an issue with one of our door locks not working well, and maintenance fixed it while we were out at dinner, and it worked perfectly after that. The room was nice and clean, no weird smells. Lighting could be a bit better, and maybe update the color scheme, but all in all just fine. The breakfast in the morning is nice and fresh, but it's do it yourself waffles, etc. very typical of most hotels these days. Staff at the front were very nice and helpful. We used the shuttle and the driver Rudy was great. The bartender made great drinks, so all in all a very nice place to have a conference. When I go on vacations, I like to stay in a little bit higher price bracket, but for this price range, I would say you get a great value!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
marilynnv2017: Thank you so much for taking the time to write a review. I am happy to hear that you had a positive experience and that you enjoyed the staff as much as we enjoyed having you stay with us! Safe travels and we hope to see you on your next visit to Hamline University. From all of us at the Historic Best Western Como Park Hotel, St. Paul

"Standard "

3
29/07/2017

It's a very cool building that was an old train repair depot. You can still see the old tracks. My room was clean, I had strong water pressure in the shower. My room was a bit warm but ok. The building has a bit of an old smell to it. For some reason finding the main entrance is not intuitive. It's on the long side down Bandana Blvd. Average stay.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Paul M: Thank you so much for taking the time to write a review, I am happy to hear you enjoyed the warm architecture and that your shower pressure was strong. We are sorry to hear that you had a diffacult time finding the entrance and hope to see you visit the hotel again on your next visit to St. Paul as we will continue to provide outstanding guest service. Thank you again and safe travels to you. Hospitably, Christopher Thomas General Manager

"Disappointing in general"

2
27/07/2017

I stayed one night at the Best Western Plus Como Park Hotel and while the stay was adequate, it was also nothing special. Like others, I enjoys looking at the hotel's railroad depot bones, which were fascinating. I was given a huge room overlooking the pool, which was mostly an enclosed area. While there's nothing inherently wrong with overlooking an pool and not having a view of the outdoors, I'd have preferred to look out outside and I wish I'd been asked about this at check-in. It was difficult to find the room most of the signage guiding guests to individual rooms did not list my room; I have never actually had to use the map of the hotel that the front desk provided me at any hotel until this one. I expect a few basics from a hotel: a clean room that feels safe, is comfortable, and provided an adequate bathroom. The worst aspect of the stay was the shower, which was unacceptable. I had two choices: hot water and a literal dribble of water pressure, or luke warm water with just enough shower pressure to rinse off soap and shampoo. The room was clean and comfortable. I cannot evaluate the breakfast for others, but will say that for me, who has to eat gluten free food, it was effectively unavailable, in spite of a small sign that said gluten free options were available. The only option was one of the Chex cereals, but I was not actually confident that the cereal available was not Wheat Chex and I decided to forgo it. Even if I had felt safe eating it, they serve the cereals in these upside down jars and you turn a crank to get the cereal out of the jar into a bowl. The crank shredded the cereal into crumbs. The staff at check-on were friendly enough, and the room was clean, quiet, and easy to sleep in. The internet worked flawlessly and was fast.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
fenwayman: Thank you so much for taking the time to review our property, I am empathetic to the review as it seems your stay did not go as well as we would have liked. Feel free to reach out to me at the hotel and I will be more then happy to speak with you regarding your concerns. Hospitably, Christopher Thomas General Manager

"Great place to stay"

5
25/07/2017

Great location, staff was very polite and helpful.We like the location of this hotel because it is close to the event we attend every July! Our car club reserves a block of rooms here every year because it is so handy!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
KarenE5022HG: I remember checking you in! I am so happy to hear your stay went well and that you were able to review our hotel on TripAdvisor. We are truly happy to see your group return year after year and wish you safe travels. Hospitably, Christopher Thomas and Staff Historic Best Western Plus Como Park Hotel

"Wonderful place to stay, especially for families!"

5
18/07/2017

Housed in a restored train depot, many features of original structure have been maintained. It's open, bright, spacious, unique and most welcoming! My room opened up to inside "patio" area near the pool, and so it was ideal for entertaining family. Service was good. Breakfast was adequate but get there early if hotel is near capacity as it gets crowded and you might have to wait for staff to replenish supplies. Location is in industrial area, but lots of places to walk, eat and shop are located within walking distance. I'll be going back as family live in nearby apartments - it was perfect for our visit!!!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
318joanmarried: Thank you so much for the wonderful review! We are so excited to see that we as a team exceeded your guest expectations and look forward to seeing you return! Safe travels to you and your family always. CHOO CHOO! From the Staff of the Historic Best Western Plus Como Park Hotel

"Old Train Workshop"

5
17/07/2017

The fact that this hotel used to be an old train workshop makes it a very cool historical building. They kept the original wood beams, and having the breakfast area on top of the old tracks makes it even more cool. The staff was all very friendly and helpful, particularly Lynn, the staff member who worked at breakfast time. She was really suite and thoughtful. For our purposes, this was a great location, in the middle of all the places we needed to go to. It's a short distance north of the airport but it's very quiet - didn't hear airplane noise at all.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
mk_dfw: Thank you so much for the positive praise on our Historic Best Western Como Park Hotel! We are so excited to see that you enjoyed your stay and hope to see you return when visiting the twin cities! Choo! Choo! From the Staff and General Manager

"Never book a wedding block here!"

2
16/07/2017

We had a horrible experience with the Best Western. We reserved a block of rooms for our wedding guests and received a contract stating the price and number of rooms. VERY long story short, they did not honor our contract, did not give us the number of rooms or price we had previously discussed and had in writing, and messed up almost all of the individual reservations. Many of our family members had to find other hotels when they arrived, as their rooms were given away. The management claimed that families reserved the wrong weekend or reserved the wrong night, even when they had their printed confirmation with them. Overall, it was truly a disaster. The rooms were fine, but the service was horrible.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
hsa62: Thank you so much for taking the time to write a review. As the new General Manager of the hotel I am excited to see change in a positive direction as we work towards greatness. I see that we missed the mark with your personal review, which saddens me because we truly did all that we could to satisfy your family and their ever changing needs. I do hope that you consider staying with us in the future and wish you safe travels always. Christopher Thomas General Manager Historic-Best Western Como Park Hotel

"Everything u need at the end of a long day"

5
14/07/2017

Loved the bar with food attached to the small pool area. We had a pool side room that was SUPER quite. We couldn't here anyone in the pool area when the patio door was closed. The bar and food were great!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Cummins89: Thank you so much for your review! We are so happy to see that you had a wonderful stay! Safe travels to you and we hope to see you again in the near future. Hospitably, Christopher Thomas and Staff Historic Best Western Plus Como Park Hotel

"GREAT EXPERIENCE"

5
13/07/2017

My granddaughter and I stayed 3 nights at this BW motel. This motel was uniquely designed. Breakfast area was roomy and the food was great. The pool was warm and relaxing. Our room was very nice and clean. The location was in a quiet area. We enjoyed our stay and will be back again.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
maryloug144: I am so happy to read this review! We love hearing about your great experience and hope you return soon! Choo Choo! From all of us at the Historic Best Western Plus!

"Neatly transformed railroad station to Hotel"

4
12/07/2017

This was our second time that we stayed at the hotel. The staff are very helpful and friendly. Breakfast is very convenient and has many things to choose from. It has the indoor pool and hot tub that when looking up you still see what the building used to be, the train station. Evidence of the old train station is found too in the old rails that are still visible on the ground. We think it's a good place to stay for either business or family

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Thank you so much for taking the time to write a review! We are so happy to see your stay go so well. We are doing everything we can to make our guest feel warm and invited into our Best Western Plus Hotel and "Train Station"! Safe travels to you and we hope to see you real soon! CHOO CHOO! Christopher Thomas and Staff

"Shockingly disorganized"

1
09/07/2017

We stayed at the Best Western Como while in St. Paul for a wedding. Multiple wedding guests had issues with their hotel reservations. Some had their rooms given away. Some did not have the quoted rate honored. Some had rooms reserved for the wrong days (our problem). In my mind, however, the biggest issue was that Best Western Como Park did NOTHING to rectify the problems even when documentation (emails, signed contracts etc) was produced showing that the hotel was in error. Management was dismissive. The hotel refused to help in any way claiming that the hotel was full, there was nothing they could do, and really...it wasn't their problem (which it clearly was). Guest were not offered any sort of compensation and were left scrambling last minute to find places to stay. For those of us who did have rooms at the hotel, things were not much better. Rooms were small and cramped. Because of the layout of the hotel, it was extremely inconvenient to get from our car to our room. One morning the electricity in the breakfast area was not working for over an hour. This meant no toast/waffles and the hot prepared food went cold. The hotel did nothing to fix the problem. Finally, my husband's cousin, went to find the circuit panel and flip the breaker. Electricity back on, but then rather comically, the clean up crew came in almost immediately to clear breakfast. Long and short? People did not get to eat. This hotel is very poorly run. I recommend finding another hotel if you are going to be staying in St. Paul.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
cbrand: Thank you so much for taking the time to write a review. I'm truly sorry to see that you did not enjoy your stay and while we hope to impress every guest with our outstanding customer service and quirky hotel, we see we have missed the mark with your reservation. I do hope that you are able to reconsider staying with us in the future and hope that you had safe travels home. Please feel free to reach out to me anytime to discuss your stay further. Hospitably, Christopher Thomas General Manager

"No room for us (even though we had a reservation)!"

1
08/07/2017

We recently returned from a trip to St. Paul for our nephew's wedding. A block of rooms had been reserved for wedding guests of which we were a part. We made our reservations 6 months prior to the wedding and had emails with the reservation confirmation. None of this helped in getting us a room! Upon our arrival, we were told that our room had been reserved starting the previous night and since we didn't show up, they gave our room away. We were told there were no available rooms for the nights we had planned to stay. To make a long story short, we were not with the rest of the wedding party and had to find a hotel on our own that was 5 miles away. The silver lining to this story is that the Courtyard Marriott in Roseville had a suite that was able to accommodate our entire family and so we only needed one hotel room instead of the two we had reserved at the Best Western. Buyer beware when making plans to stay at the Best Western!!

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Julie B: Thank you so much for taking the time to write a review regarding our hotel. While we do hope that we are able to accommodate all of our guest and their special needs, we see we have missed the mark with your reservation. While I saw multiple changes to your reservation we truly did everything we could to accommodate you and happy to see that our friendly neighbors were able to get you in to enjoy that weekends events. Safe travels to you and your family in the future and we hope you enjoyed your stay in the St. Paul area. Hospitably, Christopher Thomas General Manager

"Visit to St Paul"

4
08/07/2017

Two rooms. Two couples. Family visit to St Paul. When we need a hotel in the Twin Cities this is where we usually stay. We can get to anywhere we need to go and it is easy to get to. Hotel staff has always been friendly and attentive. The hotel appears somewhat dated but it is clean and comfortable. Price is very reasonable. Great value for the cost.

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Ken B: Thank you for taking the time to write a review about our hotel. We are happy to hear that you enjoyed your stay and are making great improvements to the property each day to guarantee that we keep with the original esthetic of our quirky building and original layout of this train station. We invite you back in the future to stay with us again and hope that you and your family have safe travels always. Hospitably, Christopher Thomas General Manager

"A nice surprise"

5
06/07/2017

The location is great, close to Como park and the State Fair. Reasonable prices, clean, lots of space, nice people and free breakfast! Such a nice room and very friendly people at the breakfast table,

"Clean room, nice staff, poor water presssure and breakfast"

3
28/06/2017

Our room was clean and bed was comfortable. Staff very friendly. However water pressure very low so no cold to brush teeth and had to wait awhile between flushing toilet so getting ready with a family wasn't great. Breakfast food was good but staff continually had a hard time replenishing it so people were always waiting (we stayed a week).

ChristopherRThomas, General Manager at Best Western Plus Como Park Hotel, responded to this review
Spartangirl2016: Thank you so much for taking the time to review our hotel. We can understand your frustrations with the water pressure and the breakfast during this past week. We are always working to improve the hotel and happy to hear that our rooms were clean and our staff was nice. Safe travels to you and your family and we do hope to see you in the future. Christopher Thomas-General Manager and Staff of the Best Western Plus Como Park.

"Will stay again and recommended to everyone"

5
27/06/2017

Very professional and friendly. The staff is truly amazing. The only complaint I would have and it's not really anything anyone can do is we would lose water pressure while taking a shower. But not enough to complain about. Still worked fine. Our section of the building was built in 1911. Yep the old your gonna have some quirks! Will stay again! Loved it! We stayed for the back to the 50s weekend

"Neat Heritage Building"

4
16/06/2017

Our three night stay was good. The building itself is beautiful inside and out. Rooms are clean. Breakfasts were good however, the same thing every day which could get old. Similarly, the 'lounge' is only open for 5 hours a day which means guests go else where.

"GOOD BANG FOR YOUR BUCK"

4
13/06/2017

Reasonably priced, convenient to the business I was doing, easy to get in and out of, restaurants and entertainment close by, in-room internet was speedy, breakfast staff were friendly, professional and neat in appearance. This is a great value for the money.

"Stay"

4
12/06/2017

Our three day stay was great. It was close to the fair grounds. Where our event was taking place. The staff was very friendly and helpful. The hotel was clean. Breakfast had many selections and was plentiful.

"clean and friendly"

5
08/06/2017

friendly staff with special shout out to manager Chris and lindsey at desk for being especially friendly. i loved seeing manager chris talking to guests checking bathrooms and hallways to be sure clean and not just sitting behind the desk!! rooms were clean. beds were comfy. kids loved the pool.. mom loved the hot tub. phenominal breakfast. great place to stay no matter the occasion and the history behind it i fun to learn about! we will be back again!

"A return stay for Grandson's birthday party."

5
31/05/2017

This stay was just as great as the many past stays. We live about a day away from our family and when an event happens we stay at the Como Park Best Western. We stayed as our Grandson was having his 4th birthday party and we sure enjoyed the stay. The party was so fun and the kids sure enjoyed the pool. Our two daughters and their families came over too and it turned into a great family get together for all. The BW is so home like it is always comfy. We enjoy our stay and would recommend to all.

"Just okay"

3
16/05/2017

My husband and I spent 4 nights at this hotel in the Como Park area of St. Paul. The hotel room was clean and fairly comfortable although we had to tell the front desk that the air conditioning needed to be turned on as it was in the 80's outside. The room smelled a bit like it had been smoked in though it was a nonsmoking room. We only had 3 pillows for the first night as the hotel couldn't find any more. They did find another one the next day. They seemed stingy with towels, though I didn't request any. My in laws were in a room for handicapped guests. They said that the thing that really bothered them (as they are not readily mobile) was that the telephone is across the room and not next to the bed. In addition, I was annoyed by the hotel outside door not being handicapped accessible. It's darn hard to pull a door open, hold it, and then swing a wheelchair inside. Folks at the front desk were all very friendly and helpful. I did eat the breakfast twice and it is free. There was a good selection of items, I liked the coffee, but the eggs and bacon were just not very good. Eggs were fake and bacon was super thin. I won't stay here again.

"Wonderful Place"

5
15/05/2017

Loved the history and quality of the place . It was close to Como Park and Ordway Theatre. Its proximity to area we wanted to stay in and visit was very helpful. We will stay at this location again and recommend it to our friends and family.

"Good Value in Historic Train Station Setting "

4
07/05/2017

This is a wonderful hotel cleverly set in a historic train station. In the area of Como Park. Very pleasant staff - the sweet breakfast server is so pleasant and helpful! Very large and pleasing, as well as interesting, lobby area. Nice included breakfast, although the serving are was on the tight side. Room was clean and well-maintained. It needed more electrical outlets. Bathroom so small, and the shower was cheap plastic that flexed when you touched it. Shuttle service within 5 miles radius. Overall though, a great stay, and we would stay here again!

"Friendly staff, historical setting, good breakfast"

5
06/05/2017

The hotel is a renovated train station. The hotel has a pool, a sauna, a jacuzzi, and a small gym. Breakfast food was way above average. We would stay there again. We would recommend the hotel to others.

"Business Trip"

4
05/05/2017

The Staff was excellent and hotel was very nicely decorated. The upgrade to a suite was very nice and was a nice perk. We would stay there again when in area and highly refer it to family, friends, and business associates.

"Love this hotel"

5
04/05/2017

Staff went above and beyond. I stayed for business but would definitely return for leisure. Was close enough to shopping and different food locations. Also a huge perk for me was that they still have a fridge and microwave in the rooms.

"nice place to stay near fairgrounds"

5
02/05/2017

Clean,comfortable,and a good breakfast. Friendly staff. Off the main highway so no road noise. Unique old depot setting. Some pool side rooms. Convenient parking. Lounge area with lite snack options. Small store with beverages, snacks, and microwavable meals.

"Beautiful and Fun Hotel in an old train station"

3
30/04/2017

Rooms are average to poor. The beds are very firm and the room was hot, but the service was excellent and the common areas are really cool. Breakfast was very good! That was probably the highlight besides the hotel being in an old train depot.

"our choice!"

4
23/04/2017

The setting is wonderful...love the steam train. Breakfast has many choices and is delicious. Staff are very attentive. Our choice for a clean, friendly place to stay! It is an easy place to base your trip out of between St. Paul and Minneapolis.

"Great hotel, we will be back"

5
21/04/2017

We brought our blind dog, Sochi, to the University of Minnesota to be treated for a tumor in his larynx. Sochi has had 2 brain tumors removed at the UMN and it's been 3 yrs. We were at a different hotel and it was so noisy and there was only a tiny strip of grass behind the hotel for him to go potty. Being blind and in a new place with all the noise Sochi had a seizure from all the stress. We called the Best Western after our vet at the UMN told us about the Como Park Hotel. Everyone was so wonderful to us. They even talked to Sochi everytime they saw him. Sochi gets stressed being blind and in new places. With the tumor in the throat it isn't a good idea to give him anything because it will slow down his breathing. At the Como Park Hotel we didn't need to because he was stress free. The noise was gone and we could walk Sochi in his stroller all over the hotel all hours of the night and he would calm down. They had lots of space to walk Sochi in the courtyard between buildings and in front of the building. The breakfast was great every morning. The rooms are huge with lots of space. Customer service was over the top. The small bar has great lady who always was so kind to us. The food and service at the bar is great. We will be staying here again when we come out for Viking games and trips to the University of Minnesota. I called the University of Minnesota to have them add Best Western Plus Como Park Hotel, Saint Paul to their list of local hotels that are pet friendly for pet owners like us that need place to stay close to the UMN. Just a real different looking hotel with a lot of history and looks. Only 7 mins for UMN.

"Hotel With Character"

5
10/04/2017

We were in town for a regional gymnastics meet. The location was very close to the meet venue. We appreciated the free parking, the breakfast was very good and loved all of the character in the hotel! Thank you!

"Bring your own food and shower somewhere else."

1
10/04/2017

This is my second time staying at this location. First experience was a little better than typical BW. Nice breakfast, good location, clean pool, etc. Only drawback was the lack of accurate heat/ac system due to the historical building. Something that is understandable. But this stay is terrible. 1. The shower has ABSOLUTELY no water pressure. You either get a scalding shower and no pressure or ice cold water and minimal water pressure. So after showering for an additional 15 minutes longer than usual (in order to rinse the soap off), you now stand in your own filth. The tub doesn't drain either! And the toilet... not made for a room of four adults. Make sure you hold the lever down or it doesn't flush. But make sure you do it twice. Ok, so now you are showered and you go to the "train depot" for breakfast. Lots of other patrons, but still enough seating. That is the only thing there is enough of. No eggs at all, some sausage that looks pertified, no plain creamer for the coffee. After seeing this, I went to the front desk spoke to one of two employees sitting in the back office and informed them of the lack of food. One woman responded without leaving her chair that someone was in the kitchen. I assumed that meant that someone was preparing more food. Well you know what happens when you assume... After waiting for 15 minutes for food or a person preparing the food to appear, we decided to hit a local fast food restaurant. Not happy at this point considering one of the reasons we picked this hotel is for the free breakfast. Not looking forward to the checkout process either. We have a ESA dog and I have already been charged the pet fee. Also, I am a Diamond Select rewards member. Their top level and at check in I am suppose to be offered a upgraded room for free and a thank you gift or points. I wasn't given or even offered any of these amenities. In fact they charged my husband $2.00 for a bottle of .50 water. I just hope that the management looks at their reviews and does something about the complaints.

BestWesternHotels, Best Western Corporate Office at BEST WESTERN PLUS Como Park Hotel, responded to this review
We're sorry to hear that you experienced issues with you heating/ac, water pressure and shower draining. We are also saddened to hear about the miscommunication with the employee. We appreciate your BW loyalty and have reached out to the hotel to ensure that these issues are addressed. Thank you for taking the time to provide feedback so that we can improve.

"Best hotel in the area"

5
08/04/2017

We love this hotel stay there a couple of times a year . Great breakfast beds are amazing. We are never disappointed. Very convenient location if you are attending anything at fair grounds or Como Park.

"Wonderful!"

5
04/04/2017

Wonderful hotel! Big room! Would definitely stay here again! Hotel used to be a train station. Very cool. Looks a little different from outside, but a very nice hotel and all of the staff were wonderful!

"Not coming back "

2
27/03/2017

My family has been coming to this hotel for 11 years, since my mother moved to a nearby apartment. It has been getting worse each year we visit and we don't plan on returning. Usually its minor lack of upkeep and poor room conditions. But the convenience of the location has brought us back. This time was the pool. They had it closed all day to replace the lights that were out the previous night. When we were told the pool was ready, my three children and I all got chemical burns after about 20 min of swimming. We had no issues with that the previous night. Plus the lights stopped working again. Electrical issues and pools makes me nervous. I know this happens with pools, but this is the last straw, as they say. I would not recommend this hotel to my friends.

"Best Western Hotel rating"

3
23/11/2016

Hotel has a very unique and interesting decor, built inside an historic train maintenance building. Very fun looking at the big wood beams, exterior brick with special. Hotel is quiet, rooms are comfortable and clean. Breakfast was served, which is always appreciated. Good value for the price. I would stay here in the future.

"Perfect Spot, Location, Friendly Staff!"

4
22/11/2016

We didn't know what to expect. We waned someplace with a pool for the kids, and close to the museum and zoo. This place was perfect. We ended up getting a poolside room and the kids had a great time. They have a bar with a good selection of beers. The breakfast in the morning was really one of the best complimentary breakfasts I've had. The Hotel itself is really cool, especially if you are a train enthusiast of just history buff. Do note that it is an old train station, so it might be a little chilly in the halls and pool area during the winter months. I would recommend it. The rooms are a bit dated, but very clean. There are plenty of places to have food delivered right to your room. We would definitely go back.

"Nice Property, Terrible Service"

2
21/11/2016

After driving from Chicago it took me literally 41 minutes to check into my hotel room! I had to wait at the Front Desk for 10 minutes to start with because the Front Desk Clerk was also the Bartender and was getting ice from in back and making a drink for someone. Then we were checked into a room that already had someone in it! We found out when we opened the door and the T.V. was on and open luggage was on the bed. By the time we got back to the Front Desk she said, oh yeah I'm sorry. Then we were checked into room with one king size bed. I was checking in clearly with a luggage rack and three young ladies here for a College visit, how would we fit in a single bed. When we came back down to the counter she stated that's how the reservation was. NO IT WAS NOT. I had the reservation confirmation CLEARLY stating the reservation I made. She refused to look up the confirmation number, she called someone and kept telling me to calm down when I was. In a attempt to make us look like we were problems?? I am a Director of Sales for a Hotel! She of course did not know that. As a FAVOR she put us in the room I reserved. I promptly called the Best Western Customer Care line when I got to the room and they CONFIRMED I indeed had the two bed reservation. It is Monday now and I have STILL NOT HEARD from the Hotel Manager. It is a lovely property, uniquely decorated, but GOOD LUCK with Customer Service and getting to your room!! They were not very busy over the weekend, and I think it is obvious why.

"Awesome Hotel "

5
20/11/2016

My family and I stayed here for two nights. It is built in an old train repair building, which makes it even cooler. The staff was awesome, especially Wendy, the breakfast attendant. She was very friendly and welcoming. The breakfast itself was one of the better ones we have had on trips. There was waffles, pancakes, eggs, sausage and cereals etc. The room was a nice size and we had a patio door that led straight to the pool, very cool. It was pretty full, but we heard very little while in our room. We will definitely consider staying here again!!

"Cool old building near Como Zoo"

4
04/11/2016

Was looking for quick place to stay with a one day conference at Como Zoo & Conservatory. This place was the nearest. Price was a little high I thought for basic hotel, but the old depot building was pretty cool. Front staff person was fun and nice. Hotel room was pretty large with 2 queen beds. Couple lights didn't work in room and reported this next morning. You could only adjust temp by 5 degrees one way or the other - and if you wanted it cooler you needed to contact front desk. Got really warm at night. Not the quietest, could hear the room's TV next door to us early in morning. Breakfast was basic and just ok. Overall the hotel was good for the location and a neat concept to preserve an old building, but a basic Best Western overall.

"Cool looking Hotel"

5
01/11/2016

Great breakfast and a fun place to stay. the train motif was fun for the kids. the pool, hot tub, and sauna were clean and worked great keeping the kids busy. the rooms were large and the king bed was plenty firm. lots of pillows too.

"Nice Place to stay in Saint Paul"

4
29/10/2016

I was in Minneapolis/St Paul for almost a week on one of my road trips. I am with the Best Western Rewards program so I stay with Best Western as much as possible. When looking at the hotels around the Twin Cities, Como Park was the only one where I could stay the whole week. I found out later that the Ryder Cup was being played that weekend. As it was, it turned out alright but a bit more pricey than I was hoping for. Having said that, I enjoyed my stay at the hotel. It is in an old railway station in a nice nieghbourhood. I had a single King Size bed and there was plenty of space. The room was a little cool and I found out later that the front desk controls the temp, I loved the shower and the other amenities in the room (i.e.internet, fridge, microwave ect.) were good. I did have an interior room and missed the natural light, but then again I did not spend much of my time there during the day time. My room was cleaned every day and I found the staff friendly and helpful. The breakfast area is airy and nice variety of foods and beverages. A nice place to start your day. The hotel is located close to a few major regional streets so I had no problem getting around. The Como Park Zoo is less than 10 minutes away and worth a visit. The 2 days I didn't feel like driving to supper, there is a nice pub/resturant (Gabe's) that is a 5 minute walk from the hotel. I will be returning to the Twin Cities and will definetly think about staying at the Best Western Plus Como Park.

"Excellent"

5
16/10/2016

This hotel is the best we have experienced for being receptive to the needs of people with disabilities. We love the historical setting. All the staff, even the kitchen and cleaning staff, were friendly and helpful. We will certainly be repeat customers.

"Great Surprise"

5
13/10/2016

It is hard to tell by websites sometimes when booking a hotel in an area your not familiar with and I couldn't tell about this one but wow I was surprised at the quality of the hotel. I would stay here again. The outside was a little hard to tell if I had the front doors or not. The amazing detail of the old train tracks was cool. They had free newspapers and coffee. Check in was a breeze. Once inside the charm was beautiful. They had the breakfast area and a lounge area. Plus cozy seating around the fenced in pool and hot tubs. The rooms will all accessed by an inside hallway which kept the noise down. We had a one story double queen bed that was comfortable. Our room had a ton of space. IF you want a temperature change you MUST call the front desk so they can FLIP the switch. We missed that at check in , it should be labeled in the room. Breakfast was awesome and exactly what we needed. The staff was friendly and accommodating. I would ask for a room not by the stairs.

"In town for Shriners Hospital"

3
12/10/2016

Our local shrine puts us up at this hotel every six months for our son's doctor visits. It is not a place I would book as it is a bit dated, but we are grateful for the complimentary hotel. In the hotel's favor, it has a nice little bar that mixes a GREAT Long Island Iced Tea. Breakfast in the mornings has lots of choices and the coffee is great. Front desk staff is always helpful and very friendly. Something that is a bit unusual is that in order to change the temp in your room, you have to call the front desk to change it for you.

"Short but Fabulous Stay"

5
11/10/2016

Hotel was very cute and rustic looking. The front desk staff were very friendly and helpful setting up cabs for multiple pick ups and recommended great places to eat. Hot tub was lovely and pool was very clean. Room was spacious, clean and had all that was needed. Breakfast had a large selection, however the breakfast time ended a little early, wish it went to 1030 instead of 930, and more fruit options would have been nice and less breads. I didn't bring my dog with me this time but loved seeing all the pups around and they were all well behaved.

"DAUGHTER IN HOSPITAL, FAMILY VISIT"

5
10/10/2016

My wife and I have stayed many times at this BW Plus and have not been disappointed ever. The staff at the front desk and all have always been very helpful to us so we do not even check any other places. This is our stop. It is always clean and the beds are so comfy I can always count on a great night sleep. It is the same for my wife. We feel so relaxed with our stay. Even with our daughters surgery, we could relax. No worries about our stay.

"A Mix of Old and New"

3
10/10/2016

We've stayed at this hotel a few times and each has been a little different. This time we had a room with one king size bed. The bed was comfortable, room was clean and spacious. Parking is convenient and the ramp allows you to park close to the main door. Our room was about as far from the main door as you could get but we were there for a Marathon so a little walking was no big deal. Because the hotel is built inside an old train station there are some uneven floors and steps. If you have any mobility issues you need to request a handicap accessible room. Lots of the framing from the train station is visible and it gives the hotel a nice charm. Keep this in mind and you won't be disappointed. Breakfast was good with hot sausage & eggs along with waffles. There was a assortment of fruits, cereals and other items.

"Comfortable Night Stay"

5
07/10/2016

Not only does this hotel provide a great environment and unique experience in an old train station, but the staff and amenities make it feel like home away from home! I was so excited by the uniqueness of the hotel's appearance and history, and the stay was just as wonderful!

"Not the quality expected"

3
05/10/2016

We stayed 3 nights at this location while visiting family. When we walked in the first night, everything was fine. The other two nights we were skimped on towels and and other small items. Breakfast not set up the first day until 15 or 20 minutes after their posted opening time. It was evident that some people could not wait and had to leave before most of the food was available. The breakfast does not compare to other equally priced hotels. The architecture is interesting since they used an old train station, but the doors don't close well and it was difficult to find the main entry.

"Satisfecha"

5
21/09/2016

Siempre he recibido buen tratamiento en este hotel y es muy limpio. Es muy comodo para mi porque es facil de llegar y cerca de la oficina central donde trabajo. I have always received good treatment at this hotel and it is very clean. It is easy to get to and close to the main office of me employment where I come for staff meetings.

"Would recommend for excellent sleep"

4
19/09/2016

Bed is very comfortable. A/C OK. TV same as any other hotel...channel changing sooo slooow. Internet very good throughout hotel. Indoor pool looked really good--wished I had brought swim wear. Very few options for in-house dining. Microwave helped out here. Easy 1.5 mile walk to Como Zoo. Safe area. But if you wanted to bicycle, hotel should get Nice rental bikes because there is a bike station at zoo.

"Price Differential - Otherwise Excellent Hotel"

5
19/09/2016

I was quoted one price by Best Western when I made the hotel reservations with their 800# and my final bill reflected another price stacked with taxes. I SPECIFICALLY asked the 800 operator if the price quoted reflected taxes and was told it did. We were on a tight budget and had I known the price would add almost $20 more to my bill, I would have looked elsewhere. The hotel was fun, the beds were comfortable, the staff was great. Ambiance was terrific. Definitely recommend. But the price should be nailed down in stone.

"Good place for stop over"

4
16/09/2016

The hotel is located in an OLD Train repair shop building that has been very well done as a conversion to house the hotel within the original building walls. Very quite and the bar has good selection of drinks. The food needs to be stepped up, they have offerings but all cooked in toaster oven. Restaurants are not close by that we found. but they did tell us about a great steak house.

"Unique, clean, centrally located "

5
14/09/2016

I was in St. Paul for the St. Paul classic bike tour. I wanted to stay somewhere reasonably affordable, nice, and easily accessible to microbreweries and the start of the ride at St. Thomas University. I also like that this is near Como Park and centrally located between Minneapolis and St. Paul. The hotel was unique in its design, and very clean. I was very pleased. I wanted to try out the hot tub after a long bike ride before the St. Paul classic but wound up staying out too late to have time for the hit tub! Comfortable bed. Very good experience.

"Girls weekend getaway"

2
14/09/2016

We stayed at this particular hotel because of how close it was to the state fair grounds. We arrived a little after check-in (3pm). I asked where I should park due to a full hotel. The lady told me to park in the ramp so we parked in the parking ramp. Little did I know the ramp she meant was just to the side of the building and really isn't a ramp. It is elevated parking sure. After parking in the wrong ramp and not being able to get into the building we call the front desk. We had to move our vehicles and park elsewhere ( elevated parking) Finally we got parked and went to our room( which was a challenge to find it was on the 2nd floor but no sign for an elevator. We found the elevator after asking got our stuff to the room and our key didn't work. We attempted a few times. I'm getting very upset. A lady opens our door from the inside and asks why we are trying to enter her room. Well it was our room on the keys we were given. So I had to return to the front desk and figure out if we would even get a room at this hotel. It turned out they took our room so they gave us there's. We got all settled and the next morning house keeping is wondering why we haven't checked out. ??????I will never stay here again. The pool is also warmer than the hot tub.

"Good business hotel for a few days"

3
14/09/2016

If you have business in the area where the hotel is located this is the place where to stay. The rooms are good, the Internet is good, they have a good breakfast. The hotel is interesting also, it is located inside an old train depot. The neighborhood is a technology park , n ot too much to see. There is only one Restaurant near buy, walking distance that I would not recommend. It is better to take a CAB (approx. 10 minutes ride) to downtown Saint Paul to find a good restaurant. For work, is a good place to stay a few days.

"poor experience"

2
12/09/2016

This is the email I sent to the Manager Good afternoon Mr. Gray, I was told by the lady at the front desk that you were my point of contact to address my concerns about our stay this weekend. First of all I am not the type of person that complains but feel that this warrants a note to you. On Friday I used my Best Western reward points to get a room at your location. While there we decided to spend an extra night. we were unable to stay in the room that we were initially booked in. That was not the problem at all. At approximately 9 am while I was in the shower house keeping came into the room unannounced without knocking or anything. My girlfriend was half naked getting ready for the day and he completely startled her. She then flipped over the dead bolt lock and less than 5 minutes later there was a second attempt at an unannounced room entry. I spoke with the desk lady about this and she said that she would take $20 off our nights stay which I appreciated. We then continued to switch rooms before going to the fair for the day. I accidentally left my swimsuit hanging on the back of the door of the first room. I checked with the desk twice and they were nowhere to be found. It was completely my fault for leaving my swimsuit there but thought that they would have been found in the lost and found. We left today feeling disappointed about our stay. I felt that our room should have been comped and I spoke with the desk lady about this and she gave me your card. Please let me know your thoughts concerning this. At this time I do not plan on writing a negative review. Thank you for your time. His response came back 6 days after and only after I went to the general complaint department. He took his employees word over ours. Terrible customer service.

"Sept 6-9, Business Trip"

4
10/09/2016

Overall good. Staff Front Desk: These people work hard to make and give guest tremendous service. They are positive and very people oriented. Food quality at breakfast needs some modification. Eggs a bit watery.

"Baseball Junkie"

5
08/09/2016

Was there for our last night of a four game series with the Twins before heading back to Canada. What a great way to turn an old train station into an interesting hotel concept. Great frontage with the locomotive and additional cars around the outside. Has a pool, hottub, lounge, business and fitness center. Great breakfast and very clean and well kept. Would definately stay there again.

"Such a Fun Place to Stay!"

5
07/09/2016

We have stayed here two or three times a year and it is always a treat. It is a former train station and the lobby and breakfast area are designed to build on that history. It is so unique. The rooms are always very clean and the breakfasts - served out of a depot - are always delicious.

"Bandana Square St. Paul"

4
06/09/2016

Unique, interesting setting in a restored rail yard. Low key, quiet, relaxed accommodations. The location is close to the State Fair grounds and Como Park. If able, both are accessible with long walks. Rooms are quaint, not small, but not large. Try it, you will like it.

"Interesting Historic Building"

5
02/09/2016

Hotel is in a retrofitted steam locomotive repair shop. Interesting structure with a fascinating history. Room was clean and large enough not to feel cramped. Breakfast was free with stay, and the staff made sure I got food, even though they were about to end serving for the day.

"Love the hotel"

4
01/09/2016

I always love this hotel, even though it is on the price(r) side i always want to go back to this hotel. love the look of it, good breakfast. Shuttle to the state fair was nice to have. had some issues but not bad.

"Average Stay in nice neighborhood"

3
30/08/2016

Very busy hotel during state fair because they advertise a "shuttle" system to and from State Fair. It's great when there is actually room for you, but many times we had to wait for the shuttle because they refuse to get another one during the busies time of the year. Shuttle Drivers were awesome though-best staff at the hotel was the shuttle drivers! Don't expect to change the temperature of your room either.

"Beautiful"

5
22/08/2016

This hotel is absolutely beautiful!! Well, if you like antique type of buildings. This hotel is the old train depo. The tracks still run through the building. Rooms are huge!! Breakfast is full of all sorts of different foods. The swimming pool and hot tub looked very inviting although we did not try them out. The entire hotel and grounds are clean and kept up. Staff during our stay were fantastic! Look at all of the pictures- this place doesn't disappoint!!!

"The place is really unique."

4
18/08/2016

We stay at the Bandana Square every two weeks. My Grandson has appointments at the Shriners Hospital. Our drive is about 5 1/2 hours. We usually see Lindsay when we check in and out. Lindsay is polite and informs us of attractions and things that might be going on. Wendy puts on an awesome breakfast in the morning. A great variety of foods. Wendy is always very polite and helpful also. Rooms are fine. Beds are comfortable. As busy as it was this last time, we heard no noise at all. After a long drive like that, it was very easy to relax when we got in our room. Would like to see a restaurant of some sort in the building.

"Would rate 3 1/2 stars if it were an option"

3
18/08/2016

This Best Western is a bit dated, yet for us the stay was exactly what we needed/wanted. It was close to where we wanted to be, offered breakfast, was clean and overall quiet. Front desk folks were friendly and helpful, staff that attended to breakfast did their jobs nicely. Food levels got down a few times, but we were also not there at the crack-of-dawn daily. They did a good job restocking food. Really no issues on this. Room was clean a bit small but had a king sized very comfortable bed......SLEPT well. Room 103 just off on corner of the main hotel section. At first was worried it might be noisy but it truly wasn't..... Heard other guests complaining the hot tub wasn't hot enough or the room was this or that......in some ways I almost felt these folks were complaining to get an extra $20 off.....I can't speak about the pool or hoot tub, it wasn't of interest to me to go to or be in. Pet friendly, a few kids so it was busy at times, again no issue. Shower worked well, water pressure good, water hot for the shower. Refridge could have been a bit colder but come on.....not worth going to the front desk about..... All in all this place is 3 1/2 stars......better than AVERAGE......not quite "very good" BUT I'm NOT COMPLAINING......

"A below average stay after many years"

3
14/08/2016

I have been putting my family up for over 10 years at this hotel, 1-2 times a year, plus encouraging friends to stay there when they visit. This has involved about $600-$800 of revenue for the hotel each year as there are multiple day stays. I booked a room as usual, although this time I had almost enough reward points to use and purchased some additional points to be able to obtain a standard room. The room we were given had a horrible paint smell and my eyes watered. The bed broke upon just sitting on it and we looked at the frame which turned out to be not suited for the bed. We also found a moldy piece of food under the bed and the mattress was stained on the side. The tray that goes inside the microwave was missing and there was only one garbage can. I was first assured the paint smell was just that but then when the other things happened, I was told that there had been a problem with the room that was supposed to be cleared up and the employee was told to "sell it anyway". The nice front desk person transferred us to a suite, which was better, but now instead of two beds we had a fold out couch to substitute for one bed that had sheets that didn't fit (just two flat sheets) and it was uncomfortable. We found that a plastic bag had been placed over the smoke detector. The chairs for the table were dusty and there were no supplies for the bar suite as well as water damage on the ceiling. There has been remodeling done but another guest also said it was noticeable that things are not up to par. Please note that this is not a "cheap" hotel in the summer. Corporate customer service stated these issues would be looked into. This is such a unique hotel and I am very disturbed at how some aspects have really been going down. This was noticeable last year too but never to the extent as this year, in particular for the first room. Hope things improve but I am wary for the moment. I gave the property a 3 instead of the 2 as I have a hard time giving negative reviews but unfortunately, the state of the first room was a little upsetting.

"Lovely visit"

5
12/08/2016

My family enjoyed the train theme, the pool, kid's pool and hot tub. The outside area was lovely to walk around as it was nicely decorated with flowers in old train carts. I loved having 4 pillows on the comfy bed. The room had a good sized fridge and microwave. We had Green Mill delivery service for dinner. The area was quiet for a good night's sleep.

"Pleasant stay"

4
06/08/2016

My stay was a good one. Very fast check-in and check-out, and my room was quite large for just a basic one. The bed was comfortable, and the overall decor was quite interesting (in a good way) because it is an old converted train station.

"Great value"

5
05/08/2016

Very nice hotel in a great location for us--easy to get around St. Paul and Minneapolis. A hidden gem. Great value for the high quality. Very clean and comfortable room and nice pool and hot tub. Excellent breakfast, though serving area a bit narrow, though dining area was fine.

"Nice family hotel"

4
03/08/2016

Stayed here with 3 and 1 year old. Kiddy pool was great. Breakfast selection was good - pancake and waffle maker, yogurt bar. Eggs and breakfast meat. Cereal, toast and muffins. Comforters are really thick and warm - too warm for us. It would have been nice to have an inbetween blanket. Room to set up our pack -in-play. Staff was super friendly and helpful. Will stay here again. When baby was up early I could take him to the lounge/pool area while the rest of the family slept.

"Unique hotel"

4
02/08/2016

This hotel is extremely unique and the staff is very friendly and helpful. It is a historic building that was a train station and the charm is definitely still there. I have been staying at this hotel since 2011. I recently stayed here in July 2016, previously it had been just less than two years since my last visit. I will say other than the U of M St. Paul campus and the state fair it is a bit out of the way from most things and the location is not that great. My other big concern is the price, I'm not sure it is any longer a great value. The hotel is clean and the rooms are up to date. I really enjoy that they all have bigger refrigerators now, but that is becoming more standard. The internet was quite slow. Breakfast was delicious and pool area nice.

"Trip Advisor"

4
01/08/2016

I stayed at Best Western Bandana Square in St Paul, MN because of medical for my partner. Sometimes we both stayed and sometimes just I stayed. I have a dog - and this Hotel was great about accommodating my dog. Even has treats for them at the front desk. The staff are getting used to my visits!

"Hotel STay"

4
30/07/2016

The hotel staff is wonderful, the outside is not what it seems until you walk inside the hotel and it was overwhelming. It was beautiful the way the layout is. Where the breakfast is located in an old train is pretty cool but kind of tight when a lot of people try to be in there. The breakfast was alright, except the fuse would blow if all four toasters are being used. The room was very spacious and clean. We were 15 minutes from the Mall of America and other locations.

"Mixed Feelings"

3
29/07/2016

Spent last night (Thursday) and have mixed feelings. Some things were really neat, such as the building's history/architecture, the pool was clean and well maintained, and the morning staff were very friendly and available. Unfortunately some things were not good. The attendant couldn't be found after we checked in and discovered our room keys didn't work (she had been busy emptying various trashcans and taking towels to the pool leaving the front desk, lobby, and the "market" unattended) so we left and got dinner. The rooms are really, really, really need to be updated. Really. They're ugly. Yes, there is private parking but it's across the street and the striping is backwards unless you drive UP a ramp onto the rooftop parking lot, drive across, then DOWN the ramp, and hope there's a space (because not everyone knows how to park between the lines). On a positive note, the beds are VERY comfortable and there's a yogurt machine in the breakfast area (with a mixed berries and granola topping bar)!

"Nice family hotel"

4
25/07/2016

Trip with two small boys. The staff was very good. The room was near the pool and nice. In particular if you have 2-5 year olds there was a small kiddy pool. The rail road history part with a old steam engine on display out front was quite nice for a my little boys. Price was quite good. Only down side I encountered was that house cleaning missed a few bits of litter.

"Nice place!"

5
19/07/2016

This hotel is nice and very historical. The architecture is very cool. This building was used to paint trains back in the day, and the tracks are still on the floor. Rooms are modern and comfortable. The pool is nice and the staff is awesome, we enjoyed our stay here.

"DO NOT BOOK! HORRIBLE customer service!"

2
11/07/2016

I had 4 horrible experiences with front desk staff. Not one --- FOUR! ALL from different staff members too. So it's not just one person. When I first booked, the first person booked the wrong dates. Another woman called to confirm the dates and when I did and had further questions since they got the dates wrong, she interrupted me, put me on hold and hung up. I called back two different times and both employees gave me attitudes. The last time around, I actually spoke up and told the young girl that I was simply calling to ask questions and didn't appreciate being given attitude for simply asking questions which was her job to help me. I was furious but we had to stay at that hotel because of the nearby tournament my husband was playing in. As for the stay, it's an out-dated hotel. They renovated the lobby area to make it look appealing but the rooms are in really bad condition. Everything is old. I don't trust taking my shoes off on the carpets. When we asked for extra blankets and pillows, they were out. Horrible experience! Go 3-4 miles elsewhere and save yourself the trouble of dealing with poor customer service here.

welovetrips, General Manager at BEST WESTERN PLUS Bandana Square, responded to this review
Good Day Whougie L, Thank you so much for reviewing the Best Western Plus Bandana square ( soon to be called Best Western Plus Como Park Hotel) . Your feedback will be passed along to the staff so that we may improve our training should we see any areas that we need to address. I would also like to say that it has been a pleasure to sponsor your husbands team and lend our support to the Typhoon soccer team for so many years. It has always been a pleasure. I know that our convenient location ( .02 miles ) to the beautiful Como Park where the Annual Minnesota Hmong festival is held every year, our sponsorship, and amazingly low group rates we offer is just some of the many reasons we have hosted the team and others for so many years. I'm truly sorry we did not meet your expectations. Next year the reservation process will be much simpler than this years process as we will have your own team web page to book from and a place that will help you answer some of the questions that my staff could not. Just a reminder that we do have a 30day cutoff for all group reservations so next year please do not wait till the week or two before to try and book your rooms. Should you have any additional questions please feel free to reach out to me. Regards, James Gray General Manager Best Western Plus Bandana Square

"Excellent for any type group/individual"

5
10/07/2016

Staff very kind to elderly & young guests; loved the sauna and hot tub; smallish pool not exceeding chemicals; excellent free breakfast (yogurt machine, make your own waffle/pancakes, eggs, sausages, fruit, juice, rolls, oatmeal, toast). Extremely gracious staff; sturdy beds, great sheets. Quiet, safe neighborhood, EASY parking. Good place for wheelchairs & strollers - floors poured concrete.

"Wonderful historic stay"

5
30/06/2016

They have brought the past back to life with this one. Historic train out front was fascinating. Excellent breakfast. Sauna was a great start to the morning. Quiet neighborhood. Very pleasant staff. Will stay here again.

"Great place"

5
29/06/2016

This place has great décor and history! Nice fitness center. The pool was also nice, my grandson loved it! It is located in a very convenient area, minutes from the Mall of America and also close to downtown Minneapolis.

"TERRIBLE!"

1
27/06/2016

We got there on a Friday with our kids and grandkids. That night about 10:30, we were walking to our rooms. Our 6 year old grandson ran down the hall...no noise, just running. A lady in the hall stops us and says to keep our children quiet, because they are doing a sleep study. What??? Our room has mold and water marks all over the ceiling. A large portion of the floor between the beds is drenched. We were gone all day, come back, and one bed is partly made and the other, not at all. They don't replace the coffee. There are only 3 towels in the bathroom, but there are 4 of us. We would love to change rooms, but with 8 of us, it's time and work to pack up and move to a different room. Terrible place though!

"Grand son's birthday visit."

5
27/06/2016

We had a great, comfortable stay. Our grandson had a great time visiting us and the pool was great for him. We have stayed may times here and always enjoyed our stays. The staff is so friendly and helpful that we do not even try for any other hotel. Why when we have a good thing. The location is so right for use too as only a few minutes from our family we come to visit.

"Don't come here when it is raining"

3
25/06/2016

This hotel has what it takes to be good, however, the lack of a portico and the lousy parking location really screws this place up. When we arrived, it was raining fairly hard. I asked if there was a covered area that we could use - nope, sorry about that. So, I took a luggage cart out in the pouring rain and dragged in the luggage. To make matters worse, the front door is not automatic, which results in you getting wetter as you fight to open the door without your luggage cart rolling downward. Once you get inside, you still have to deal with water entering the lobby. Now when you finish getting your stuff inside, then you have to take your car across the street and park in an old parking lot. The lot arrangement is crazy as the slanted spaces are opposite of your entry. Once you manage to park, you find yourself in 2 inches of water. Why? Because the lot does not drain. Beyond this, the hotel is absolutely in the middle of an industrial complex. The nearest restaurant is a distance away, and as such, we ate snacks in our room. All of this ruins an otherwise nice hotel which has been renovated from an old train terminal. It has a nice pool area and hot tub so the potential is there.

"Best Western Bandana Square"

5
20/06/2016

We stay here every time we come to St. Paul for my daughters Shriners Hospital appointments. They offer us a discount, have a wonderful pool and hottub, and we appreciate the breakfasts. Also, it's in a good location to get to where we need to go.

"Updates needed"

4
07/06/2016

We enjoy staying at this hotel. It convenient to where we need to be.However, this time there was a serious problem with the shower. The handicap room needs updates and repair in the bathroom. And because of that, there was the smell of wet plaster in that room.

"Not impressed"

1
03/06/2016

My parents and I booked the suite under the impression that it would have a separate room for my snoring parents. It didn't. I opened up the pull-out sofa, and there were no sheets despite telling them well in advance that there would be three adults staying. So I went down to the front desk to ask for sheets. The guy seemed busy, and said he would call us when he could get them. 45 minutes and an accidental nap on the chair later (because I couldn't go to bed), my mom went back down there to ask again for sheets. She was told that he was busy and would get to it. My mom said that she would wait. My mom is just about the cutest, kindest little 65 year old lady ever, so when she is met with disrespect, I tend to blame the business. I do age with some of the other reviews about how the building is kind of cool because it is a repurposed train station, but it is also dingy because of that. Add that to the negative customer service experience, and I won't be back.

"Going to the doctor"

4
27/05/2016

We have stayed at Bandana Square several times now and have enjoyed being there. It is quiet, friendly and relaxing. We stay for medical appointments--we love our shuttle ride to the university. It is also very close to important shopping and eating establishments--and easy drive for novice big city drivers. The pool area is great--and unique. The fact that the building was an old depot is very cool. The train tracks still there and the rustic look of the giant timbers all set the atmosphere.

"Very cool building"

4
26/05/2016

The building is a converted old train depot or repair shop. Much of the original structure remains as well as train cars on the grounds. Room was updated with all amenities. Very friendly staff and great atmosphere

"Does not disappoint "

4
22/05/2016

We have stayed here through the years (1996-2016) for various reasons. This last weekend we had rooms 110 & 112 which were very quiet and the King beds were very comfy. Breakfast was decent with real half and half on Saturday morning. It's an easy place to stay, and family friendly.

"Nice place to stay"

5
22/05/2016

This hotel has a unique setting which we enjoyed very much. The hotel and room were very clean. The check in process was fast and with no problems whatsoever. The staff was extremely polite and friendly. We weren't able to use the pool and/or hot tub but the area was clean and roomy. The breakfast was good and had quite a few options to choose from.

"Excellent value"

5
21/05/2016

This is a historic rail facility converted into a comfortable and friendly hotel. It is centrally located for central and western St. Paul and a short drive to Minneapolis. Excellent choice if you are going to the state fair or visiting a student at the St. Paul colleges.

"College Graduation Weekend"

3
18/05/2016

Hotel is adequate but nothing special. Rooms need some updating but beds are good. Low ceilings make the rooms seem smaller than they really are. Parking ramp needs repaving and is in lousy condition. Staff is helpful and friendly. Faux-rail theme plays into the history of the area which was once a locomotive repair shop.

"Bandanna Square"

3
17/05/2016

Beds could have been more comfortable. Not a lot of padding ....was like sleeping on springs. I picked this location cause I was taking continuing ed. classes in the conference building next door within walking distance.

"Hotel in a 100+ year old train station!"

5
17/05/2016

Great hotel in a historic building (train station), at an affordable price , wonderful breakfast, close to everything. My only complaint is the lack of opening a window to get fresh air, but that may be just me!

"Great stay!"

5
17/05/2016

What a unique property with helpful, friendly staff. The room was large and comfortable with an amazing bed. The breakfast was plentiful and the attendant made sure we had everything we needed. We will be staying here again!

"Excellent"

5
06/05/2016

Friendly Staff, Clean rooms, Clean and comfortable pool, hot tub, sauna, A piece of history worth walking your dogs around! I was very impressed. It's hard to explain, find out about it yourself! Thanks to these guys for a great evening!

"Cool place"

5
04/05/2016

Hotel is a remodeled train station. Nicely done. Larger room than typical. A good breakfast with hot food. Very friendly person at the front desk. Interesting architecture fitting a hotel around the existing beams and doors of the old train station

"Good location for visiting Twin Cities"

4
03/05/2016

I was in the Twin Cities for a wedding and found this hotel very convenient to major highways between the two cities. It was a short drive to the Como Zoo and Conservatory. And not even that far a drive to Mall of America. The breakfast was good and the room was large and very clean. The staff was very helpful. Overall, a good place to stay when visiting the St. Paul area.

"History of Hotel"

4
02/05/2016

The history of the hotel is worth seeing. Being an old railroad repair shop was exciting. Looking at the railroad tracks throughout the building was unique. The design of the building was very creative. The swimming pool was ideal for families and children.

"Cleanliness is a foreign word"

1
01/05/2016

This was my 2nd stay in a month and it was a makeup visit from my first stay in a room with loud heating eqpt. and dirty bathroom. This room was worse! The bathroom had large muffin chunks laying next to the trash cans. Hair on bathroom floor was disgusting. Obviously the floor had not been cleaned. Then there was the shower. Tiny shower head mounted in the corner of a walk-in shower. Couldn't get my body under it without hitting my head on the grab bar. Imagine showering under a bathroom faucet! Broken tiles in the bathroom too. This was an inside room with no external view so it was impossible to know what to expect before going outside. And, the room was dark, even with every light on. Far too expensive, far too dirty, obviously in need of a real makeover and a new housekeeper! Wouldn't go back even if it was free.

welovetrips, General Manager at BEST WESTERN PLUS Bandana Square, responded to this review
Good Day Annbaxter, Thank you for taking the time to share your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. After reviewing the information you provided us from the survey about our hotel I see that you did not report the cleanliness issues and not make us aware of your concerns prior to your departure or even as soon as it came to your attention. As you can tell from the reviews on our hotel we are not perfect but my staff wants and is encouraged to make things right. Should you have let us know right away we would have been more than happy to upgrade you or to even make sure we took care of the situation right away and met you concerns above your expectations. Should you ever stay with us or any other hotel please, please, let them know there was a problem especially in the area of cleanliness, as without feedback no employee or company will ever improve. We are not perfect but we strive to improve and the only way we can do so is to know about the situation and take care of it right away. I humbly apologize, James G General Manager

"Basic"

3
29/04/2016

I stayed here again for one night, due to it being close to my house, while repair was being done. Not much has changed. Too expensive, for the amenities offered. Very loud AC/Heat system and lots of kids running down the hallways and I could hear the pool area, through the vent in my room. The staff are friendly enough and they were able to accommodate me on a 3 hour notice, but darn, they are expensive. They are in a safe area though and we didn't have to worry about seedy characters, wandering the hallways.

welovetrips, General Manager at BEST WESTERN PLUS Bandana Square, responded to this review
Good Day Tony, Thank you for taking the time to share your experience. I am glad to hear that the staff was friendly and accommodating for you, and that you enjoy the safe surrounding of our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. James G General Manager

"Good Brand, This Location Needs Some Work"

3
27/04/2016

I travel quite a bit for work and I stay almost exclusively at Best Western hotels. The brand itself has made a real comeback and Best Western corporate customer service is easy to reach and very eager to please the customer. That said, each location is independently owned and operated, and this particular location, with all the great potential it has leaves a lot to be desired. The staff, however, made a real effort to make up for where the building and the procedures fell short, and that is really important as far as I'm concerned.

"Historic Hotel"

5
27/04/2016

This hotel is one of a kind historic train station. The lay out of the building was very unique. We were very satisfied with our stay. We wish the pool was open past 10:00, but we arrived late. Not the hotels fault at all. We were pleased with our spacious room & cleanliness of it. Hotel staff was awesome to work with & super helpful.

welovetrips, General Manager at BEST WESTERN PLUS Bandana Square, responded to this review
Thank you, Nellie, for staying with us recently and for this fantastic review! It is absolutely our goal to help you have the most comfortable stay and a memorable time with us, so I'm glad our property, amenities, and staff helped achieve that for you. All of our staff, from breakfast attendants to our front desk representatives to housekeeping have you utmost in mind, and it's great to hear you were able to appreciate them in what they do! Thanks so much again for your review, and we hope to see you back again! James G General Manager

"AWESOME Hotel"

5
25/04/2016

This hotel was the BEST, clean fresh smelling rooms, great breakfast and the lobby and hallways were so clean. So glad I stayed with you. When I have to come back it will be with your hotel, no doubt.

"Awesome Restored Train Depo"

5
24/04/2016

Unique decor in the inside and outside courtyards. Very friendly and accommodating staff. Clean, quiet rooms (some poolside courtyard), good bed, nice hot and cold continental breakfast. Closest hotel to the Minnesota State Fairgrounds but out of sight and sound of highways.

"Great place to stay!"

5
21/04/2016

I loved staying at this historically renovated motel! The history behind the building is fascinating, the amenities were great, and staff was very friendly and helpful! I would definitely stay there again, and would recommend it to others.

"pet friendly hotel"

5
18/04/2016

We stayed with our little dog and this property is truly a pet friendly one. Staff so very friendly and our room so great for us. We had every thing so close at the property and the location so close to where we needed to be and to go. Family were able to come by and visit too! Was a great breakfast and plenty of choice that any want was taken care of. We had a great sleep too, as we were poolside. Our room was in a great location..

"Poor service and amenities"

2
17/04/2016

The staff did not address the issues when I complained about the air conditioning and the plumbing not working even though they said they would. you could hear every person in the hall talking in soft voices The price was too high for the quality of the room the breakfast was good

"great place to stay"

4
13/04/2016

was greeted by friendly staff, informed of everything she thought we needed to know, printed off directions to show we were attending that evening. later when we returned she was supposed to close down lounge but let us get a post show snack and drink.

"Nice place to stay - some issues"

3
11/04/2016

I stayed at this hotel twice earlier this year. All of the staff were very friendly, and they have a very good continental breakfast (tasty with lots of options). The first room was on the main floor next to the pool. It was spacious and clean, but the patio sliding door was unlocked, open and there was no bar to "brace" it after locking. If I hadn't thought to check it (curtains were closed), it would have been that way all night. The sink faucet had a very small stream of water that didn't change in strength, but the shower had good water pressure. Being on the main floor and being built on a railroad site - the floor leading to the rooms is wavy with strips of railroad tracks under the concrete (reminds me of a series of speed bumps.) While this is really cool, if someone has trouble with balance or walking...could be dangerous. The second stay - the room was on the 2nd floor overlooking the breakfast area (which turned out to be quite noisy in the morning between listening to carts being rolled over the floor and just people noise in general. The room was, again, spacious and clean. No issues with unlocked doors or plumbing. It is kind of a maze up there, and they could definitely put up additional signage (especially for the middle hallways) helping you find your way around and your room. Each visit, I requested a wake-up call that never came. Lucky I'm a light sleeper so I woke up on my own. It might not sound like it, but I did enjoy my stay there. However, there are some issues they could work on to help improve the stay.

"Might be my worst hotel experience to date"

1
09/04/2016

As I write this post at 3am, I have been up for the last two hours while the guests in the "suite" above me have partied. Hard. I talked to a manager earlier in the evening who must have told them to take it elsewhere, because it actually quieted down for a little while. And then the bar closed. I've been out three times in the last two hours to talk with the hotel staff. I even invited them into my room to hear it, and they promptly went to go "talk" to them. The only solution they offered was to switch rooms. That's not a bad solution, but it's not happening. My sister and her six month old are also staying in the room with me. Have you ever had to pack up an infant and move them across a hotel at 3am? Didn't think you would want to do it either. We traveled here for a funeral and have had several sleepless and stressful nights leading up to this trip. This is very disappointing, and I'm not happy about having to pay to stay here. Did I mention this is only the first night of a three night stay? I understand this may be a one-off situation, but now you know what can happen and how the hotel handles these matters. Otherwise, the hotel is alright. Strange layout (historic rail building) and a little dated, but far from the worst hotel on the block. Maybe it's the Second Best Western in Saint Paul?

"They have a Sauna! And Dog Friendly"

4
08/04/2016

Overall, the hotel was what was expected. We stayed here because they are pet friendly. The location in the old train depot is great. The pool area is small, but the large sauna makes up for it. If you are in St. Paul area and need a place to stay, this is a good spot. However, it is not near the Downtown.

"Pet Friendly and the Best Location in St Paul"

5
07/04/2016

We love staying at the Best Western Bandana Square. It is perfectly located in the middle of the Twin Cities, is very pet friendly, and a great value when compared to other hotel choices in the metro area. It has a small cocktail lounge, a very nice hot breakfast buffet, comfortable quiet rooms (comfy beds), easy free parking, and plenty of nearby outdoor space to walk the dog.

"Hawks vs Wild game"

5
31/03/2016

Beautiful hotel, great staff, nice breakfast, comfy beds, bar has happy hour and appetizers. Market with snacks and microwave meals, beer and wine. We planned this trip around the hockey game and when I found this hotel so near by we were really happy. There is also a nearby shuttle that you can take to the xcel center, which is probably a good idea!

"Nice room for reasonable price"

4
30/03/2016

Nice room and good beds. Like the atmosphare at this hotel. Staff helpful and serviceminded. Not very centrally located if you would like to be more "downtown " but visiting surrounding area it's nice. Bus stop to travel to MSP or St Paul very close by

"Old World meets New School"

5
29/03/2016

Awesome how they have incorporated the legendary architecture of a by-gone era with contemporary appointments and current technology. It makes for a one-of-a-kind atmosphere. When you stay, don't forget to look up!!! Literally, look up and take in the old world construction...it will transport you to a simpler time and place, and help wash away the cares of your busy day!

"Great people"

4
24/03/2016

This hotel is in a good location convenient to UM - an interesting historical area (especially for railroad buffs), and has a staff that cares. Mike went out of his way to make sure our room was satisfactory. We recommend it.

"Good central location"

3
18/03/2016

The Hotel is in a business park, the area was quite. It is a unique hotel that it is built inside of an old rail repair facility. It is starting to show some of it's age in the decor, but it is maintained. We had a pool side room, they have patio furniture around the out of the pool by the rooms, it was odd to have someone sitting right in front of the sliding door that lead out to the pool. The rate seemed a little high for what you get, it is more than the basic but not much more.

"They gave my room to another Guest!"

2
18/03/2016

I had originally booked a room directly thru the hotel with 2 queen beds (1 bed for me and 1 bed for a colleague I had just meet). When we went to check in, we found they had given our room to another guest and wanted us to sleep in a room with 1 king Bed. The employee tried to play if off as being a “Free Upgrade”. I explained why we needed two beds and she claimed she didn't have another room to give us. I was finally able to speak to a manager who, thru aversion, finally gave us a room with two queen beds. I felt the entire process was extremely unprofessional and a little ridiculous. When I booked the room, I was very specific as to why I needed two Queen Beds. The idea that I would share a bed with someone I hardly knew was just insane. The other option they gave me was to sleep on the couch!

"Start looking for other hotels"

1
08/03/2016

Room overheated!!, filthy,rundown. Not worth the money. Breakfast horrible. No hospitality. Just look for everything to cost you or do it yourself. Cleaning wipes necessary to bring with you. Light bulbs not for reading. Your own trash bags and towels also need. Pool area closed so don't think of using when you arrive. Incorrect TV station guides. ( They change to often for us to do that.)No local or hotel information. One paper room map.Coffee with powder milk drinkers only even at breakfast bar. Grocery store one mile for you to buy!!!

"Great Sleeping, great launching spot"

5
06/03/2016

I was in Minnesota to await the birth of my first grandchild. This was a convenient spot and quiet sleeping. The pool and fitness center helped me feel fitter as I "waited." Though seemingly in the middle of nowhere, the hotel is convenient to many thoroughfares for Minneapolis and St. Paul. Great staff and clean facilities.

"Excellent"

5
05/03/2016

This motel is a very nice and clean motel. The staff is very helpful when asking about food places close by to eat at. I would recommend this motel to anyone. The breakfast in the morning, was also very good. The atmosphere of the over all motel was very good also. Very good experience here. The experience here at the Bandana Motel, was great. I would recommend this motel to anyone. Thanks again

"Not bad, just a few issues"

3
03/03/2016

Fitness room had elliptical and bike issues. Treadmill was high end and quality and no issues. Shower in bathroom had no water pressure and poorly lit room. Easy access with side door to parking lot. Parking can be tricky in front lot if full.

"I love this place, except"

2
24/02/2016

It's always so hot in the rooms. I stay down there every 3 months or so for medical appointments, and always loved it. The architecture is really cool, and it's close to where I need to be. I haven't stayed there though due to their heating and cooling being out of whack. If it ever gets fixed, I would be more than happy to stay there again.

"Personal retreat and relaxation"

5
15/02/2016

Best Western Plus Bandana Square, St. Paul is totally an open air Hotel, very comfortable and friendly. So many things to do so close by, and the historic feature of the Hotel certainly drew us there.

"Good atmosphere"

4
13/02/2016

Neat atmosphere--open, historical; decent amenities, Nice breakfast, clean & comfortable room--spacious with comfy beds and controllable room temperature. Quiet. Decent hotel breakfast. The only complaint was the shower was backing up and water pressure low--the front desk help planned to have someone look at that

"Pleasant stay for good price"

4
12/02/2016

Was our hotel for St. Paul WinterFest activities. Staff were knowledgeable about locations and tickets needed for events. We had a comfortable, clean room and a decent-enough breakfast. Rooms are a bit dated in decor, but that's not very important to us. Staff was polite and helpful. Check-in was quick; we had made reservations online. Easy check-out. We did not use the pool or work-out room. Internet service dropped the signal a couple of times.

"Great Place to stay"

5
10/02/2016

I absolutely love this place! The staff is amazing! You meet a smile with everyone you meet and they go out of their way to make your visit the best it can be. The rooms are clean and comfortable. The atmosphere is so relaxing. The train theme and the history of the building are a perfect combo. I would recommend this place to anyone!

"Neat features to this hotel"

4
08/02/2016

I am pleased to write about our experience this time; the last time I here I was fairly harsh in my comments. Nothing negative to report - room was clean, well-appointed and the bed and temp were perfect. Hotel lobby uniquely designed; it was formerly a train depot and they've retaining the original rails coming in. The center area (originally ticketing) is converted to accommodate those guests enjoying the free breakfast each morning. The lobby bar is well-stocked and a very comfortable area to enjoy a beverage.

"Pleasant staff"

4
01/02/2016

Staff at the Best Western Plus in St. Paul were very helpful, pleasant, and welcoming. Hotel and rooms were clean and well kept. The bed was not the most comfortable, but room temp was good. Great location for my business trip. I would recommend staying at this hotel and will likely return for work again. Nice restaurant within walking distance and well lighted walkway.

"Best hotel almost like home"

5
31/01/2016

I stay in hotels a lot for work with a minimum of 2 weeks, I have been staying with them since November 30th and this hotel has been the BEST by far!!!! A big shout out to Mike, Taye, Alyssa,Lori, and all the staff I did not mention they made me feel at home from the moment I walked in the door, remembering me by name the first day, knowing my daily routine to make sure I always had fresh coffee after a long day of work, great to have conversation with, always making sure I had everything I need to make my stay even better, and to top it off when I would leave to go home for a weekend they made sure I was put back in the same room to make it even more homy, very clean rooms, great beds and comforters and definitely a great team that cares about the satisfaction of their guests!!!! Only downfall is no onsite laundry, but the staff made up for it with service Wtg keep up the great work!!!! This is a must stay hotel!

"Favorite Hotel"

5
30/01/2016

This is a great hotel. Alyssa, at the front desk is great. If you are in St. Paul, you need to stay here! Easy parking, close to food and ice rink. I highly recommend it. I like to stay in this neat, old train works.

"weekends"

3
29/01/2016

Okay place but breakfast hours on weekend need to be extended. Beds are a bit stiff. Staff is helpful and friendly. The rooms are clean and pretty typical. Temperature gets controlled from front desk which is not particularly convenient. Convenient location for me in that I come to St. Paul to attend Hamline University Hockey games and the rink is less than a mile from the BW.

"3 day stay, for major surgery on my dog, Gidgett"

5
20/01/2016

The staff was like family from the minute that I arrived!! They made my stay feel like home. Notably, but not entirely: Alisa, managed bar and front desk and was great to talk with!! Sandy, the manager was also great to talk to at breakfast and during the day! She was very nice and super supportive when Gidgett was in surgery! Lindsey, at front desk, was very supportive and nice! I think Gidgett liked her the most of all! Mike the bartender was good to talk with and took my mind off my anxiety when Gidgett spent night in ICU. Gidgett is doing great! If all goes well I will return in about 4 months for a follow-up visit, and look forward to seeing my friends (felt like family) again! Thanks to all for helping me and Gidgett through difficult times!

"Excellent Service"

4
16/01/2016

I stayed here for several nights. The service was excellent, they helped with my stay anyway they could and only charged for extra service rarely. I used their shuttle and it was always on time and glad to be there in the worst conditions.

"It's a hotel ....."

2
08/01/2016

If you like the BW formula then this is the place for you. The layout & building offer something different. The gym sauna pool combo was welcome. The train stop area for breakfast was different. Pets are allowed so if you have allergies then you might want to make sure you know who/what has been in touring beforehand/recently.

"Great Staff!"

4
04/01/2016

The staff was very friendly! Unfortunately, the hot tub wasn't working and I was really looking forward to it. Love the layout of the hotel and the location! Nice little bar area and nice that they had a settee area outside the rooms that were poolside!

"Better Lock your door!"

1
02/01/2016

Very unique hotel, being in an old train depot, but you had better lock your doors. We initally given a key to someone else's room. I opened the door and saw someone else's luggage. We were reassigned to a new room and after we were in bed, someone was outside our room, trying to use their key card. Thankfully, we had the safety lock on. They were given the wrong key as well. The hotel is close to the railroad museum.

"Exceptional service"

5
22/12/2015

I'm staying here and have been for over 2 weeks for work. I felt right at home here with the service and hospitality especially from Alyssa and Lauri. They also recommended some great places to check out while in town.

"St Paul Bandanna Sq hotel"

3
15/12/2015

This is a neat setting--old railroad station. Staff was very friendly and addressed all our needs. Hotel was under construction--lobby and other areas. Breakfast and pool area looked great. Room was pretty beat up but clean. Choose the place due to location and pet friendly. Would go back and hope the room is updated.

"Very unique, beautiful hotel!"

5
14/12/2015

This hotel is situated inside of an old train car maintenance building. The building's exterior is awesome, as are the surrounding buildings. The interior has some updates but you can tell they've gone to great lengths to keep the charm of the old structure, and it shows. Pretty cool place to stay.

"LOVED STAYING THERE MULTIPLE TIMES. ONLY PLACE WE WOULD STAY!"

1
25/11/2015

This is the only place we would stay when we came to the metro area! Only problem we had was once I called to check on availability and rates. They had gone up significantly so i told them I would need to think about it and call back if we decided to make a reservation. A few weeks later I got a charge on my credit card for $140 from them. I called and asked what it was about and they said we reserved the room and never showed up. I made it clear that we had not made a reservation and then after multiple calls I was told that I did in fact check in at about 1am...I live 2 hours away and we wanted to come for my daughters birthday and most certainly did not show up. We stayed home and drove to the metro in the morning since room rates were too expensive...They refused to show me where I signed the paperwork upon check in( i was never there so there was no paperwork) and I called for months and months and the manager never did call me back to try to work this out! I just left multiple messages that if they were going to not refund me my hard earned money then they could give me a coupon for a free night which they can write off anyway but no call back ever!!!!!! THIEVES!!! I was forced to put a travel date in so just added dec but this happened more than 2 years ago and still being ignored!!!

"Home away from home"

4
23/11/2015

Very comfortable atmosphere and great staff! Room was clean and functional. If you're looking for "ritz," this is not the place; but if you're looking for comfortable, friendly, and more than competent staff, this is a great place to stay. We are very much looking forward to our return in April, and have selected this hotel as our home away from home for our future trips to St. Paul.

"Poor"

3
15/11/2015

This hotel was unique but due to staff, noise levels in the poor area ruined any positive experience. Difficult directions given for dinner. Staff dressed sloppy and did not see to know how to greet. The parking area is located across a road. Adequate directions how to get into the parking area not provided. Smokers are near the entrance and is smelly.

"Great Hotel"

5
13/11/2015

Very friendly staff, very helpful, internet was fast and easy to use. The location was close to my training that all I needed to do was to walk over. Quiet hotel, no problems sleeping, The breakfast was very complete and wonderful!

"Left my laptop at the hotel"

5
11/11/2015

Thank you Best Western Staff, especially Lindsey and Mike. Awesome customer service, you helped return my daughter's school laptop. My daughter did not notice until 2 days later she forgot her laptop at the hotel. We called the hotel and worked with Mike to recover the laptop. He had additional help and we are so greatful they found the laptop.Honest and caring employees, Best Western you are lucky to have a dedicated staff.

"Awesome Hotel with History"

4
10/11/2015

We love staying at the Best Western PLUS Bandana Square. The train station history is so very interesting as well as how they were able to convert it to a hotel leaving some of the original train tracks. The staff is attentive and friendly. I enjoyed meeting them throughout the weekend. The breakfast needs some updating to a fresher and healthier fare. The workout facility needs to be redone and this place would be near perfection!

"This is our 3rd or 4th time here"

4
09/11/2015

Room was clean and the beds were comfortable. They put us into one of the large King bed room on the 2nd floor. Hot breakfast was provided. Some parts of the room was out dated but nothing terrible. Small bar available. Close to the St. Paul campus of U of M.

"Pleasent surprise"

4
02/11/2015

After reading some reviews, I knew what to look for. To my surprise, I smelt fresh paint, my room temp was comfortable the entire time, and the noise from the pool was minimal. Staff was fantastic! Breakfast was fresh and attractive. Had a good time! No complaints.

"visiting family"

5
29/10/2015

was visiting a family friend. very nice place to stay. very friendly and helpful staff. also very clean and quiet atmosphere.The breakfast was good and a nice variety. the rooms were quiet and off the main roads, also the railroad theme was very warn and inviting.

"Old depot"

5
28/10/2015

This is a charming and quaint establishment. The lobby and rooms are clean and well kept. The staff was kind and accommodating. Centrally located between the cities. We enjoyed our stay in this romantic little motel. I would highly recommend it.

"Family visit"

4
14/10/2015

Hotel has a great hot breakfast daily. Indoor pool. We had a handicapped room so bathroom was very spacious. Room had king bed and fridge and microwave. Only problem was the room thermostat was regulated by calling front desk. It was ok first night but second night we were quite warm and the temperature stayed at 74. Very close to Como park.

"History"

5
13/10/2015

Hotel is in what was an old railroad repair building well kept up with wood beams and ciellling in the lobby and traces of railroad tracks in the floor. Old steam engine outside the building and hotel was very quite. Better then average breakfast Hot items.

"Needs work"

2
12/10/2015

Seeing this hotel's website, I thought it looked like a unique place to stay. It was an old railroad terminal building of some type converted into a Best Western Plus. The building itself was pretty cavernous and had character. The hotel's staff and breakfast were also good. The place where things fell apart was the room. Much was in need of repair. That's the easiest way to say it. Needs some definite upkeep.

"A good night's rest and sleep"

5
09/10/2015

The hotel is a pleasant place to stay with a delightful history. It has a nice lounge, fine pool, and exercise area. The room was very clean. The beds were very comfortable. We stayed here because we needed a place where we could get a good night's rest and we did. The only negative - We stayed at this hotel several years ago. It is apparent that it could use some updating.

"A property quickly getting tired."

3
08/10/2015

I spent three nights here while attending a reunion at one of the area colleges. Bandana Square is a convenient location for visiting much of the city of Saint Paul, as there aren't many hotels outside of downtown or away from the freeways ringing the city. I have stayed here several times in the past, and this stay left me disappointed. The hotel is showing its age. Cleaning and maintenance have not been kept at a high level. Although the place is not yet falling apart, one can see that the decline is steady. Walls and floors in the hallways show a great deal of wear and tear, and my room was ready for a new coat of paint. The curtains in my room had been splashed with something by a previous guest. The receptionist took note for cleaning when I pointed out the problem, but it obviously had been overlooked before I checked in. The hotel was full for a busy weekend in the Twin Cities, and noise from other guests was annoying at night. I imagine that the occupants in the room next door were able to hear the television programs that I watched, too. To make the noise problems worse, I drew a room next to the elevator machinery room, which was not well insulated for sound. The staff members were pleasant and helpful, and all interactions were positive. I just wish that the employees had a nicer place to work.

"TripAdvisor"

4
04/10/2015

The Bandana Square Best Western location has excellent customer service. I believe that it is slightly over priced. However, it is centrally located between Minneapolis and St. Paul. It has free parking and free shuttle service. It is also close to the lite rail. That makes it a great choice for me.

"Off the Beaten Track and Fascinating"

4
01/10/2015

I chose this hotel for our 6-day stay in St. Paul because of its proximity to the golf course where I would be playing in a tournament. I'm glad I did. The site is a restored train repair shop from the 19th century; the old tracks still run through the reception area. Breakfasts, that included both eggs, meat, biscuits & gravy in addition to sweet rolls and fruit, were excellent; staff worked hard to keep it supplied and cleaned because the kitchen was a considerable distance from the serving/eating area. Our room, and the closet space, was huge and fully supplied with the essential amenities. The bed was firm and fine. Service was exceptional. I had made the reservation through an online service months in advance and a change in software systems meant that my payment was not properly recorded. The manager on duty at our check-in (on July 6) worked hard to get things right. Happily, I had all the documentation needed to prove that payment had been made. Disappointments: hot tub water was not hot enough and jets not strong enough, especially for athletes wanting a soothing soak. Outdoor maintenance was minimal; flowers were beautiful, but cigarette butts and trash piled up in the outdoor smoking areas diminished the pleasure of being there.

"Settling for Average"

3
24/09/2015

I shared this thought upon checkout. I would call this location "adequate". It was a place to sleep and it was close to the state fairgrounds. It is a building with lots of character and it could be a very nice place to stay. We tried the bar the first night and they weren't able to accommodate our beer on tap request as they had shut things down.The cost cutting/saving measure are what lowered it in my ratings. While some might consider it being "green" I considered it in this case the difference between an adequate stay and a great stay. While I understand saving costs, when we arrived the room was hot and muggy and I went downstairs to find out that the room temp is regulated by the front desk. that would have been ok if they anticipated our arrival and made the room inviting in temperature. There were two of us staying for 2 nights and we had minimal towels (which were adequate, but an extra would have been nice). No spare roll of toilet paper but two partial rolls on the fixture. Again, adequate, but I didn't feel more than adequately taken care of. The first morning I tried the breakfast. Juice was served in a lovely glass pitcher but was watery. The same for the coffee. There were no coffee lids at the breakfast area to take my coffee with me if I had chosen to do so. On the second morning we had an early departure at 6:30 am. the main areas of the hotel had most of the lights off and again, adequate but I think the cost cutting measures are getting in the way of what could be a nice hotel. The female front desk person was pleasant and friendly during our visit. When I described my experience as adequate at checkout, the young man simply said, "Oh I understand"

"Bandana declines rapidly"

2
21/09/2015

After 24 years of loyalty to Bandana for my travels to St. Paul I will be looking at other options. New inexperienced staff, dysfunctional internet system and recent 33% price for increase for business travel all add up to a poor value.