Best Western Hotel Inn of St. Charles,  Saint Charles

4.0/5  - based on 396 guest reviews.
1635 E Main Street, 60174-2372, Saint Charles, United States - See map
+1 630 584 4550 +1 630 584 5221

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 396 traveler reviews
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Explore historic downtown St. Charles. Shop to your heart's content at the Kane County Flea Market, Geneva Commons, and Aurora Chicago Premium Outlets. Press your luck at Hollywood Casino in Aurora and Grand Victoria Casino in Elgin. Explore the Kane County Fairgrounds, Funway Entertainment Center and Pottawatomie Park. Attend special events, like the bi-annual Toy Show, Jukebox Show, annual Scarecrow Festival and more - all very popular with locals. Your St. Charles vacation experience is customizable to your interests when you stay at the Best Western Inn of St. Charles. After a full day out on the town, head back to this St. Charles Best Western for rest and relaxation. Each comfortable guest accommodation here offers complimentary high-speed internet access, cable television with HBO®, a microwave, refrigerator and all the comforts of home. Whirlpool rooms are also available upon request. Other amenities at this St. Charles hotel include complimentary full hot breakfast with free newspaper each morning, plus a fitness center and newly renovated outdoor heated pool open seasonally. Please note there are no elevators at this hotel, so please request a downstairs room, if needed. Staying at this St. Charles Best Western on business? The Best Western Inn of St. Charles offers a great location near area businesses, including Pheasant Run Resort, DuPage Expo, DuPage Airport, Kane County Fairgrounds, Fox Valley Ice Arena (Chicago Steel hockey), Northwestern Medicine Field (Kane County Cougars Baseball) and the Q-Center. This St. Charles hotel is also perfect for wedding, groups, reunions and more. For group bookings with prearranged contracts, shuttle service is available. Don't delay - book your Best Western Inn of St. Charles stay today and save! Our friendly and helpful staff is here to make your next visit unforgettable.

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Room 1

Guest reviews


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based on 396 guest reviews
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Excellent
 
204
Verygood
 
107
Medium
 
42
Poor
 
22
Horrible
 
21
Business Business 120
Couples Couples 69
Family Family 120
Friends getaway Friends getaway 34
Solo travel Solo travel 42
Cleanliness
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Service
Sleep Quality
Value
Best Western Inn of St. Charles,Saint Charles
  • 1
    « This place sucks! »

    Do not stay here. The front desk clerk was rude at check in. Did not offer express check out. Did not recognize my platinum status. He was upset due tthe fact I had my service animal with me. Was treated rude by the rest of the syast too. They were always watching your every move

    5
    « St Charles »

    definitely stay here again check in guy was very friendly and helpful. gave directions to the event we were going to. very clean and lots of pillows which is always a bonus.Food was good nice and hot and a good variety

    4
    « St Charles Best Western »

    An older style motel with adequate parking. Located with a restaurant in the shared parking lot. Difficult to navigate into traffic. Beds are comfortable and housekeeping is attentive to your needs. The breakfast area is a bit crowded but ofo good quality.

    2
    « Halls Very Noisy »

    This hotel is clean. The problem we had was every day the cleaning crew would come into the building and start yelling (or talking very loud) for the whole time that they were in the building. Didn't seem to care if anyone was in their rooms trying to take a nap or read a book. They would even try and talk over the other person running a vacuum. Way too noisy for us.

    5
    « Exellent »

    A clean, quiet warm place to stay on business or leisure. i would recommend this to any one traveling to the St Charles Illinois area. convenient parking and within short walking distance to many quality restaurants.

    5
    « Great place to stay »

    My family and I stayed here on a family getaway. This place is awesome. The room was clean, easy access for a trip to the City, or just going to find a place to eat. We got there early and had no problem getting early check-in. The staff was super friendly and helpful! The breakfast was first rate. This is probably the best breakfast selection I've ever seen! Hot breakfast or cold, your choice. I will definitely stay here again! A+++

    5
    « Best of Everything »

    This hotel is conveniently located on main access through St. Charles, close to downtown, right next to fabulous Colonial Cafe (ice cream & full meal menu). Hotel room was clean, modern, attractive, and spacious. Staff were all pleasant and helpful. Room rate with full hot breakfast included was very affordable.

    3
    « Weird place »

    This hotel is the most strangest I've ever been too. they clean in the middle of the night (vacuum). One of the staff was being a stalker starring at my co workers from the window for over 20 min. (i even took a picture, but should of took a video) management didn't care about any of this. And to top it off i was showering and one of the house keeper (i never called) came inside and was just standing in the room and as soon as i walked out he panic and ran out the room without saying one word. Management laughed at the story.

    5
    « Satisfatory »

    Everything was excellant .We found it to be in a very convenient location easy to find easy parking.The employee wa s very helpful and next to a restaurant.Sorry i cant say anymore The price was great we didnt half to drive all around.

    5
    « Great Value »

    Nice clean and updated facility with excellent customer service. The cost/amenities were a great value. Payed about $100 for a King Suite w whirlpool. The breakfast was good, and parti ularly the coffee compared to other hotels.

  • 5
    « Nice, clean place to stay »

    My girlfriends and I brought our adult daughters here for a weekend. We went to the Arcada Theatre and then dinner in Geneva. The Kane County flea market. The final day shopping in Geneva...this hotel was so reasonable and easy access to everything.

    5
    « One of the Best place I stayed »

    It was clean staff was friendly and there were no issues to deal with it just what you want when staying at the hotel. The only issue I had was the cold weather outside but that Chicago for ya cant blame the hotel on that

    5
    « nicely run hotel and very clean comfortable rooms »

    This is a well run hotel and the staff make every effort to meet the needs of their customers. We highly recommend this hotel to anyone needing a hotel in the St Charles, Illinois area. The rooms are comfortable and clean and the breakfast is very good with a lot of choices. the fitness center has a choice of exercise machines in it. Nice hotel..

    4
    « Poor TV »

    TV needs adjustment. It showed people as being FAT. Staff needs to clean room earlier in day. They arrived to clean/service room at 4 PM. Our day was over at that time, so we sent them away. Otherwise the room was always very clean.

    4
    « Very nice and economical place to stay »

    I spent 2 nights here recently while attending a wedding and was very happy with the location, the facilities, and the hotel staff. I was given a free upgrade, the free breakfast include a very nice variety of options, and the hotel staff was able to help me get my smart phone connected to their free WiFi. The beds were very comfortable, and the heating/AC system had the continuous fan option that I like.

    4
    « Nice facility »

    Older facility but very clean...convenient location...nice fee breakfast...fair price...we will be back when in the area. Be sure to check out St Charles and Geneva IL...nice towns..lots to see...Kane County is a great area...lots of family fun!

    5
    « The Best Place To Stay in St. Charles,IL. »

    Amazing place to relax and enjoy when away from home. I enjoy it from check in to check out.Everyone is attentive and warm in every way to make our stay a happy experience.Thank you all for showing the professionalism that makes your Hotel the place to stay !!!!

    5
    « Exellent »

    Very nice clean comfortable place. Close to restaurants of different tastes and styles. Located in between downtown St Charles and the eastern boarder. Commercial airport east about 3 miles. works well for business or family travel.

    5
    « Wedding Weekend »

    Hotel was very clean, very comfortable and close to where we wanted to go. Breakfast was excellent. Will consider this hotel anytime we are in the area. Older hotel but everything was nicely remodeled. Perfect location.

    1
    « poor »

    Rude and thoughtless manager, Promised to transport group of guests for a wedding in a bus. Ended up beingone beat up van that could not take us all in one trip. By the time it would have came back to pick up the rest the wedding would have been over. Do not trust management.

  • 3
    « Location, location, lication »

    This modest, comparatively inexpensive Best Western is located east of central St. Charles on Route 64, well removed from the quaint elegance and ambience the Fox Cities are famous for. But what makes up for this is that it is adjacent to the Colonial Cafe, an historically renowned local diner famous for its homemade ice creams, as well as superb breakfasts, and good lunches and dinners. The rooms at the BW are clean, well kept, and comfortable, though the overall structure is somewhat plain and outdated. The South Indian family that maintains the BW are hard working and dedicated. The breakfasts at the BW need improvement. The grey breakfast sausages, for instance,seem to have been heated up in a microwave. The breads are not appealing. But why would anyone want breakfast at the BW, when a world class breakfast is inviting you from the Colonial Cafe next door?

    5
    « Love staying here. »

    We come to Chicago area several times a year and we stay here as it is central to areas we want to visit. We enjoy eating at the Colonial Cafe next door as the food is real comfort food. We sleep better here thab at home as the mattress is the best for our backs.

    5
    « Highly recommend »

    The staff, facilities, and service was outstanding. I plan on returning to this Best Western when traveling to the St. Charles, IL area. The room decor was calming. The room and hallway was very clean. Great place!

    4
    « Nice Overnight Stay »

    We stayed in a King interior room. It was very clean and roomy. The staff was very welcoming. We did not use the pool or weight room but we did see that both areas were clean and orderly and that other customers were enjoying the facilities. We did not try the free breakfast that was available. We come to the area often and will return to this property.

    3
    « strange call from hotel »

    received a call from the hotel in middle of the afternoon on our day of arrival. Hotel staff was asking if we were still coming??? It was 2:00pm. I explained that yes we were still coming and thats why we reserved rooms. We were travelling on motorcycles and check in would be late. Said they had to charge my card on file. I explained that I reserved rooms and others in group would cover their rooms upon check in. Charges were done on my card on arrival and staff said couldn't reverse.

    3
    « Nice in new building not so in old motel part »

    Last year we stayed in newer 2 story building this year in older motel side. Interior has been redone somewhat but still strong Oder of smoke unless you keep air cool and running full time. Blankets on bed need to be replaced. Old cheap pulled blue blankets. Great location but for price they need to overhaul the old building.

    3
    « Ok Room, Rude Manager »

    There were six of us women who stayed in a suite with a turn down couch. The suite was updated and clean. That couch was meant only for one and was not comfortable at all. They have a nice variety for their continental breakfast, but none of it tasted good except for the English muffin I had. The pool is small and there were no bathrooms by the pool or workout room. But what really upset me is that they charged my debit card the day before we made the reservations for. I did not have enough in my account to cover the fees and so my account was over-drawn. Everyone was pitching in for the room, I would have had the money at check out, like we have done at every other hotel we've stayed at over the last 18 years-including other Best Westerns. The girl behind the desk said they do that when they are fully booked. How was I to know they were booked? I spoke with the manager who was curt and said he is not going to play those games. What games? I'm the one whose card was unexpectedly charged. He would not return the money charged to me, he would not even look at the proof I had that the over draft caused by BW. The suite was decent. The staff was nice, but the manager was a jerk. I don't like their policy of charging my card because they are full. I can understand if I didn't show up without calling to cancel, but not charging my card the day before I am set to arrive. Not a bad place, but there are better.

    1
    « Stayed for Business »

    I checked in at 12:45pm and had reservations. There was a non-american who barely spoke english and gave me a room and said my room just got ready. The room smelled terribly of cigarette smoke, and was a handicapped room. The shower leaked and they had towel lining the outside of the shower. The internet code wasnt given to me, and I had to call back for it. When I checked out, I told them about the issues. Nothing was said to me about it or any appologies. Very upset and disappointed.

    5
    « Quiet, clean, updated hotel »

    Highly recommend this hotel. Very helpful pleasant staff. Spotless clean rooms and very quiet A/c. The location was very convenient. The Colonial Inn next door served reasonable and excellent food with a diversified menu.

    4
    « A nice place to stay »

    As an older hotel, we thought it was well kept. It looked like a family owned operation. They worked well as a team to make our stay comfortable. Our aim was to go to Geneva for my husband's Birthday dinner. Eat big and sleep cheap. Met our expectations.

  • 1
    « DO NOT STAY HERE! »

    Our visit started on the right foot. We arrived earlier than expected,and were given our room keys, but told to wait an hour or so for the room to be cleaned. No problem....Our room ended up not being cleaned until the actual check-in time. Again, no problem. Initially, room was adequate. We quickly readied for the wedding we were in town for, and left. Later that night, when turning the bed down, I discovered the bed sheets were wet. We called the front desk and they came to our room immediately. That is when our stay turned very sour... The lady who came to check it out apologized and said they had no open rooms, so they would change the sheets and left to gather them. While waiting, my husband stripped the bed to find the underneath of the comforter damp with yellow stains present. The plastic mattress cover was wet and everything had a strong urine odor. I phoned the front desk to make them understand they needed to DISINFECT the bed, not just change the sheets. She said she would come to our room. I asked them to smell the sheets, but they didn't, and, from that moment on, had all their conversations in their native tongue. They didn't disinfect the mattress. Just lightly wiped it with a dry towel and seemed to be put out that we wouldn't change the sheets ourselves. Mind you, it is now 11:35 pm, and our only option is to stay or pack up and go to another hotel. Fast forward to checking out.... the same woman who inspected our bed, is behind the desk and tells us that because she changed the sheets and we stayed, our visit is nonrefundable or discountable! We asked for corporate and suddenly a manager discounted our stay. We have stayed at Best Westerns in other cities.... This hotel should be dropped from the chain. It's in more of a no tell motel class. We intend to report this hotel to the local health department, as sleeping on a bed in that nasty a condition, is a definite health hazard. To the local BBB, AND to the Best Western Corporate Office. DO NOT STAY HERE!

    5
    « Wonderful 5 days »

    Room was large and comfortable. Very clean inside and out. Pool was nice, always clean and plenty of towels were available poolside. Choice of hot or cold breakfast was very good and well supplied. Location was convenient and close to shopping, restaurants and for us - family. Staff always greeted us with a smile and were very polite.

    1
    « Don't stay here »

    Room key only worked once, every time had to have them redo it. Room smelled musty ,a/c unit loud, stains on wall, and pillow cases. Found empty pop bottle by night stand. Put us in wrong room with 2 queen beds, requested a king.

    5
    « Highly recommended! »

    We showed up at the BW at 11:30pm after leaving a horrible hotel experience. The hotel clerk at the BW was empathetic and worked quickly with us to get us settled into a room. The house keeping staff and pool was amazing. The Continental breakfast was a plus. I highly recommend the BW in St Charles, Illinois.

    5
    « EXCELLENT HOME AWAY FROM HOME »

    Just returned from a 3 day stay in St. Charles and at wonderful stay at this hotel. We had a lovely room.....2 queen beds (most comfortable, with 4 luxury pillows and soft smooth sheets. The room was in the Executive building and was so quiet that we never heard any of the other guests. Our parking spot was right outside the door and we were on the ground floor. A full breakfast was provided. This was one of the best hotel we have stayed in. Thank you for our lovely stay!!!!!!!!!!

    5
    « Very nice stay »

    Stayed 3 nights for Amma event, nice Indian family owns the hotel, Carpet, linens everything very clean. Breakfast selection was good, real butter & real jam. It was quiet & beds very comfortable. Wound stay again

    5
    « Clean with outdoor pool »

    Room was clean, and the outdoor pool was a refreshing bonus. The staff was friendly and accommodating. I would stay here again the next time I am passing through St Charles. I was happy to see some healthy options at breakfast.

    5
    « Best Wester, St. Charles, Il. »

    We stayed at this Best Western while visiting our children. The pool, and room were very clean and comfortable. Our breakfast was very food, and the pool was wonderful to swim in with my grandson. We had a lovely stay.

    4
    « Great place to stay the night. »

    Staff was very helpful, price was right, breakfast food was excellent, room was clean & quiet.I stayed here 2 nights this trip. I checked out in AM but forgot some drinks in the refrigerator & went back at 2:30pm, staff was very helpful & had my drinks for me. There were some stains on the chair & foot stool but staff said they shampooed them was the reason for this. The breathable air quality could be improved some, maybe a new air filter, rate 8 out of 10 for this (I have many allergies). But over all I like it here & I consider myself a picky person. I have stayed here 3 or 4 years in a row now.

    2
    « Disappointed with the Customer Service at this Location »

    First of all, when I arrived at this hotel, I was NOT greeted in Best Western style. The man behind the desk just glared and scowled at me. I told him I had a reservation and he processed it; however, he wasn't the least bit pleasant, nor did he say have a good stay or anything. Thus, my first experience was a negative one and it impacted the visit. I will outline both the pros and cons for you. Pros: The room was clean and the beds were comfortable. No real complaints with the quality of the accommodation. Cons: Our neighbouring guests were very noisy and you could hear everything. The fridge in the room had been turned off, so it was warm. My husband had to turn it on. My husband lost $1.00 in a vending machine. He asked for it back. Their solution was to give him a bag of chips and .40 cents. It made my husband feel like a crook. The breakfast was not up to par....bacon literally drenched and soaking in grease and sausage patties very greasy, too. Found an eggshell in the scrambled eggs. When I checked out, I was asked to sign another piece of paper....not even sure why. Never had to do this at another Best Western. I usually just hand in the key cards and leave. Would I go back here? Not unless every other hotel in the area was booked. It says it is operated by Pranham hospitality or something like that. Well, I hate to tell them that they need a Best Western refresher on the hospitality part.

  • 1
    « Stinky Room »

    I was told that this would be a non smoking room. The moment we opened the door the disgusting smell of cigarettes hit us in the face. The pictures on the website were much nicer than the room we rented.

    4
    « Affordable »

    We needed a "one night" sleep over place for a business meeting the next day. Best Western had a "special one night rate" that made them our choice. It was clean, comfortable, good location, and easy access.

    4
    « Comfortable »

    Stayed 2 nights. Large room and queen size beds. Stayed in the executive building where all rooms open into corridor. They also have outside entrance rooms in another building. Clean and nice amenities. Hot breakfast included only improvement would be the coffee. Gym was nice and included two Tv's Had a small issue with tiny ants in bathroom once staff was aware they took care of issue immediately. Would stay again in area

    5
    « george thorogood concert hotel »

    yess my kind of place the check in lady very nice so happy to give me my clean room Early got lucky 11 am early check in was Awesome , nice clean large room good size towels very quiet and left alone thanks bw ...the arcada concert was a mile away so this was a perfect place . well thanks bw keep up the nice work will stop by again ...ken

    4
    « Weekend trip »

    Decent night stay, decent price, clean. Came in for a concert at the Arcada. Hotel is close to the show and close to some pizza places. Have stayed in nicer places but this is good for the price. Doors go to the parking lot. Door keys died twice but they got them fixed. Breakfast was a hot breakfast but I did not try it.

    4
    « Good value! »

    Good for the price! Nice fitness center and good breakfast! Staff could be a bit more welcoming, but otherwise a visit was good. I would stay there again if I were to visit St Charles again in the future

    4
    « Best Western in St Charles »

    We were in St Charles for the All Canada Fishing and Hunting Sport Show. We stayed for five days. The location is close to Pheasant Run where the show was located. Smaller hotel with all of the amenities. Breakfast is included. Very quiet atmosphere.

    2
    « Too smokey for me »

    We were given a smoking room which was disgusting. It was like sleeping in an astray. On the first night I asked to be moved and they claimed only a manager could do it, but refused to call one when I asked. The next morning I tried to get moved again and they claimed they were sold out, which was a lie because when my boyfriend went down and threatened to make sure everyone knew how disgusting the room was and unaccommodating the staff was, they miraculously found us a non-smoking room. Very disappointing service!

    5
    « Clean, quiet and convenient! »

    This is a great property! We had a king bed room which was located on the ground floor of what appeared to be a newer two-story building. The room was clean and it was quiet even though we faced the parking lot. It had a fridge and microwave and the WiFi signal was strong. It's within walking distance of a number of restaurants - one was right next door in fact. It's also about a mile from downtown St Charles and the river. Would I stay here again? You bet!

    5
    « Clean hotel, kind staff »

    We stayed here 1 night. We had booked 2 nights but had a change of plans, and the man at the front desk allowed us to check out and cancel the second night. The room was large and very clean, in fact the facilities appear new (at least recently remodeled). Very nice continental breakfast too. We would surely stay again. Thanks!

  • 3
    « Okay for a quick stay »

    web site states continental breakfast. they do offer hot items also. Outdoor entrances to rooms, noise filters in a lot. None from adjacent rooms. 2 floors, no elevator. Updated baths, normal hotel decor in room. Clean, beds okay, I would have liked firmer. Gps couldn't find address, used Colonial Cafe, next door and found it.

    4
    « It's clean, very nice rooms. close to restaurants and shopping »

    We go to St Charles every year for the festival of the vine. and always try to stay here, it's only a short drive to Geneva where the festival is held. and you can take a cab there and back and , they have an out door pool.

    2
    « Under Renovations »

    The room was clean but not what I had expected from this chain of Hotels. We had a great stay but it was as well maintained as I had hoped. The staff were not great at English and it was difficult to explain our needs at times. It was a rundown type of location. I was disappointed and will not stay there again unless it's a necessity. I didn't feel like we got our money's worth out of this hotel. I didn't feel as safe as I'd like in this type of accommodations.

    5
    « Great place to stay »

    Totally enjoyable experience. Staff are polite and attentative. Great breakfast , close to everything. Comfortable beds and good water pressure for showers. Large rooms, good parking, fluffy pillows, bonus was a guest laundry. Will be back

    5
    « Worth the extra money »

    Well located in St Charles, very clean and large room with super comfy beds and bedding. Good parking, felt safe. Quiet rooms even though off major street. We were able to have our dog, as we were attending the local dog show. There is an extra fee though. Wifi worked well, not slow. I would stay again.

    5
    « Great room for the price »

    Great room, quiet, comfortable, great price. Staff was very helpful, check in and check out process went quickly. Would recommend the facility to anyone visiting the area needing accommodations. The facility is in the center of St. Charles and close to numerous restaurants and shopping.

    5
    « Close to Arcada theater, downtown St. Charles, Geneva »

    Excellent stay, front desk manager very accommodating as we got there early and he offered us coffee and got our room ready earlier. Colonial cafe next door good place for breakfast (if not eating at hotel). Also, close to theater. Another good place to eat McNally's up the street. Geneva another close town to visit - great stores and restaurants.

    5
    « Visiting out of Town »

    The room was very clean, well stocked with the amenities. Needed an extra blanket and the Front Desk Staff were very helpful, all the people We met on this Trip at the hotel were friendly and very helpful. Bathroom very clean, beds well made, T.V. was great. The only bad thing i have to say is the pool was empty, but i did see they were doing renovation so i overlooked it. Breakfast was free with the Room and you had so much to choose from it was out of this world. The Staff in the morning were very help and always asking if we needed anything extra as the Breakfast was almost over when we got there, and they even let US sit longer and chat as I was in from out of Town to see my Family... It was a TRULY a WONDERFUL EXPERIENCE

    4
    « Bets bang for your Buck »

    I have stayed at several hotels in the Chicago area recently and by far for a place to sleep this was a hit in my book. The breakfast bar needs to be attended to a little more. They need to try some of the food that they are putting out on the bar and then they would understand what I am saying. My room was clean and everything worked in it. :-) I would stay here again if the need arises. Just a lot further from work was a issue.

    5
    « Best Western is my first choice in Hotels. Never a bad experience. »

    CLEAN, friendly, kind, professional. I try to always stay at Best Western's for the reasons shown above. Always have experienced nothing but the Best from Best Western. Staff was great at giving us information regarding the area and things we could do to entertain ourselves.

  • 3
    « Great staff - but facility is a surprise »

    We booked because the photos showed a hotel, but this is a motel with the room doors opening to the parking lot. We were assigned a smoking room, which did not work for us. Despite having a pre-paid reservation, the staff was gracious and refunded our money. If you are okay with a motel-style facility, the staff here is terrific.

    5
    « Nice Motel »

    Older,yet very well maintained motel. Manager a front desk very nice and friendly. I liked room had refrigerator, larger than most flat screen tv. Internet worked well. Breakfast in am was decent, Every was very clean in this motel.All in all a decent place to stay at a very reasonable price. I would definitely stay here again if I am in the area.

    4
    « Leisure trip »

    Best Western St. Charles was very clean and well managed. Room was spacious well appointed for a mid priced hotel. Overall a wonderful value. Breakfast was included and offered decent variety and was fresh. Hotel neighbors were quiet. Location very convenient. Would return.

    5
    « As affordable and nice as the area offers! »

    I find the Chicago area obnoxiously crowded, busy, expensive. This motel was a welcome surprise, with a great restaurant right next door, The Colonial. The staff at the Best Western was competent, helpful, friendly, professional. The room was affordable, large enough, well furnished (and everything worked well), clean, effectively refurbished. Air quality was good and the bed was very comfortable. Quiet room, too! No complaints. Was disappointed that if my dog had come we would have been placed in a Smoking room, however.

    1
    « BEWARE before you book »

    Beware...this is a motel...not a hotel . We were supposed to stay 2 nights. The wash clothes were dirty and a cricket was in our air conditioner unit !! Really really bad and my husband thinks the owners LIVE there. We stayed one night only because it was going on midnight when we arrived ... we complained to the hotel and trip advisor the next day but we had to threaten calling our credit card company to complain before they gave us a refund for the 2nd night..STAY AWAY

    3
    « Clean but very dated »

    Clean room with functioning ac. Nice updated bathrooms but bedding was thrifty and interior rooms need to be updated. Convenient location. Part of hotel is still a motel and the other part that's is enclosed the exterior door are not locked so anyone could come in.

    4
    « Very comfortable stay »

    The room was clean, very friendly service, very accommodating staff both morning and night. The pool was clean and heated. Breakfast was okay. The hotel could use a larger eating area and maybe some benches/chairs outside as it was a beautiful weekend, but all in all we would consider staying here again when in town.

    1
    « Beware !!!! »

    First of all.... this is a "Motel" not a hotel. Rooms are accessed from the parking lot. The products used to freshen-up the room was disgustingly overbearing. The "breakfast included" was a joke. There was capacity for around 6 people. I had no intentions of eating there. The price of the room $99.00 (tax incl.) was a complete ripoff. This is not your typical Best Western Hotel.

    4
    « A nice surprise »

    The room was clean and modern, the staff was very helpful, and they have a cute little pool. And don't miss the breakfast, it will be more than you'd expect! We will return next time we come for a visit.

    3
    « Upgrading the property »

    I have stayed at this property several times over the last few years. My complaint has always been the property was outdated by about 10-15 years. I stay because the location is exactly where I want to be. They now serve a hot breakfast and have upgraded the exercise equipment. I believe the rooms are going through a rework as well. I only stay in the executive building because I enjoy more space than a standard room and usually stay a few days. I expect to book this hotel again in the spring and look forward to additional upgrades.

  • 4
    « Perfect for 1 night »

    We needed a place for 1 night in St Charles... it was neat & clean and had a free breakfast of sorts - the usual cereal waffles etc etc you get these days nothing special, but gets the day going overall a nice affordable stay

    4
    « Cute, quaint little hotel in St. Charles! »

    Nicely maintained smaller BW hotel in historic St. Charles, IL. Offers 2 (2story) buildings: one like "Motel" drive up parking and another with interior entry rooms. Nicely maintained, updated rooms. Good breakfast, but small seating area. Small pool for a quick refreshing dip! Exercise Room. Lots of shopping, restaurants and activities in the area around the Fox River. Pretty area!

    4
    « Good value for the money »

    A clean spacious room for a reasonable price. Quick service when my room key did not work. Swimming pool very clean and welcoming. Hotel breakfast adequate. Colonial Café restaurant next door - walking distance, no street crossings - was great! Parking a little tight, but everybody got in.

    5
    « The rooms were clean and the bed was comfy! »

    The room was clean and the AC worked well. We arrived mid-afternoon so we had time to go to the pool. The staff was very nice and the breakfast was great! There were many options to choose from and I loved the coffee machine. I used their desktop computer in the lobby to catch up on emails and chatted with the owner. It was a very nice two day stay for me.

    5
    « Great Value, Clean and Comfortable »

    Great little hotel. Very clean room. Wonderful free breakfast, great variety, cooked fresh from real ingredients. Friendly and helpful staff. The room and the bed were comfortable. Convenient to anyplace in Saint Charles.

    5
    « Great value! great staff! Clean and comfortable room! »

    The staff are very helpful and customer friendly. The hotel room was very clean and comfortable. The breakfast was a good choice of items, all very tasty. the location was very convenient to downtown and the convention center and local restaurants.

    5
    « Best Western - St. Charles, IL »

    We stayed at this Best Western for 9 nights at the end of May while we were waiting for our Grandson to be born. We originally had only booked for 5 nights, but had to add an additional 4 nights because our Grandson wasn't quite ready to come out yet! We travel all the time, and this property had one of the BEST breakfast buffets we have ever had! Property is going through some renovations, but other than that, our stay was perfect!!!

    3
    « good price, average service »

    I generally have much better service at Best Western than what I was treated here. the owner was initially condescending and refused the discount I should have received as a member of Best Western. I could smell smoke and the lights weren't blacked out by the shades that other Best Westerns usually have. overall, this is the worst Best Western I've been to, and it was because of staff. good breakfast, very clean, great Internet, very convenient location.

    4
    « In town for medical procedure »

    Very nice hotel - staff very accommodating. Will definitely stay here again if the need arises. The room we staying in smelled nice and fresh and the bathroom had recently been updated. The beds were comfortable too.

    3
    « Best Western Stay »

    Booked a room last minute for the night after an out of town wedding we were attending. Average hotel. Clean and comfortable, but old and in need of updates. Staff were extremely friendly and helpful. Nice breakfast options to grab something quick before checking out.

  • 4
    « Had very nice large room in back building »

    Everything was clean, comfortable and convenient plus staff was courteous and helpful. Did not use free breakfast in hotel but plenty of restaurants and shopping close by within walking distance. Easy access and good parking as well.

    5
    « This level of service normally twice as much cost. »

    We were checked in by Kushni (spell?) with a great big smile and check in took about three minutes-when my wife could not figure out how to use the wifi she walked her thru the steps with patience and grace. The property competes with a very clean city and raises the notch a bar. You have the feeling that if you were about to drop a candy bar wrapper on the grounds someone from housekeeping would be there to catch it before it hit the ground.

    3
    « Not bad for a quick stay and a deal »

    Three of us stayed here Memorial Day weekend for a wedding. I booked online and got a good rate on a large room. The room was very clean. The bed was kind of average and the pillows were big and kind of hard. As others have stated, the bathroom needs an upgrade. The TV was huge. Easily a lot larger than in other hotels I've stayed in. The wifi was free, which is always nice. The hotel is conveniently located and was easy to find. The staff was friendly and very helpful. We got a nice roll-away bed for my kid and the room was large enough to easily accommodate it. So, overall, it's not great, but it's not so bad if you get a good deal on it. I wouldn't pay more than $125/night to stay there, but by booking through a travel site I didn't pay anything near that anyway!

    5
    « Great Stay »

    Great room, great breakfast, very clean and quite, very nice owners. I would highly recommend this hotel and would come back. Of all of the hotels in the area this is by far the best hotel. The owners take great price in the condition and services provided at this hotel. It is close to all of the attractions in the area.

    3
    « Pleasant and friendly hotel, but needs an upgrade in 2 fields. »

    We stayed in the hotel as part of a business trip for my wife. It is a motel type of place which also has executive rooms, that are really big. The room is comfortable (nice spacious bed, aircon, huge tv, lots of space), although it's quite outdated: there's a dusty smell to the room and the bathroom could use an update. The breakfast in this hotel was not so good: plastic cutlery and lots of unhealthy stuff (waffles, cookies, sugary non-fat yoghurt). So it was a pleasant stay, but not more than that.

    3
    « Good location and service. »

    The location of this hotel was very convenient for us. Per previous reviewers' recommendations, we requested a room in the "executive building" and on the first floor since there is no elevator. The carpeting and bedding in our room appeared new. The heater was working well, which was a blessing since we visited on a cool weekend. No matter where your room is located, you have to go outside to get to the lobby and breakfast room. The breakfast had a good variety of hot and cold items, but it is a very small area. I had to ask a gentleman who was sitting at a table in front of the juice machine to pour me a glass of juice. The exercise room and equipment was great - very clean and looked new. The employees were all very nice. WiFi was kind of slow.

    3
    « Good Place to Stay »

    Per previous reviewers' recommendations, we requested a room in the "executive building". The room was nice with new carpeting and bedding. The heater and television worked well. The breakfast was good and plentiful, but they could use a larger space. A gentleman was sitting at a table in front of the juice machine, so I had to ask him if he would get me some juice. No matter where your room is located, you have to walk outside to get to the lobby and the breakfast area. The location of the hotel was very convenient for us. The fitness room and equipment was in excellent condition.

    4
    « A night away from home »

    This is a decent hotel. They are currently renovating. When we got our room it was two queen beds and I specifically asked for a king. I went back to the desk and they were able to switch us to a king room. The room was clean, updated. No comforter on the bed just two sheets and a blanket (could use a comforter when temperature is still cool out). Everything worked properly (lights, tv, hair dryer -- although if dryer gets to hot from being on to long it does shut off temporarily). There was no bars in the shower area, could use one. The full breakfast was really good and yes they could use more seating area or you can take it to your room! Night person at desk not as friendly as morning person (don't remember names). I would stay again.

    5
    « Great experience and excellent room. »

    Just returned home from a stay at Best Western Inn, St Charles. Check-in was very smooth and the lady at the front desk was very nice. We did have several request and those were promptly addressed and handled very professionally. The room exceeded my expectations...very clean, recently remodeled, great bed, clean bathroom...very nice indeed. New LG flat screen TV and great internet service. Lynn and I are looking forward to our next visit. Thank you for a very pleasant stay.

    4
    « Good room »

    Stayed here two times in the last two years and will likely return. Rooms are big, kept very clean daily and the breakfast ain't bad. Many shops and restaurants close by and not too far from the Metro train to downtown Chicago. Staff has always been friendly and helpful. This trip's sleep was interrupted twice by some early morning noise; probably mechanical. Also, wifi a little weak, but this room was in the back portion of the hotel. Overall, good place, good folks.

  • 4
    « Very nice stay for the money »

    Came to St. Charles, IL for a family visit and was very glad with the condition of this hotel. Nice quiet hotel in great area. Wonderful hot breakfast with lots of variety and selections. Clean rooms with very comfy beds. Good selection of TV channels and easy working internet for my family to use. We had a first floor room with parking right outside our door which makes it very easy and accessible.

    5
    « Last minute room request granted »

    Lived the staff and the customer service provided by finding a way to get a room at late part of night, after midnight. The front desk employee was able to book a room after a cancelation and was very happy to help complete check in service much faster than usual because of lateness of check in and was able to make the stay seem like no time was lost versus if we were to check in at normal say check in time and have the full day to pay for and enjoy our stay! Thanks again.

    5
    « Exceptional quality, service, and value »

    We had two rooms for Easter weekend, with grandkids in tow. They put us close together, and respected our privacy. ..of course, they were all but happy to help when asked. We are appreciative of all the remodeling they have undergone. It looks marvelous, and is spotlessly maintained. We even used the exercise room this time! We'll keep coming back!

    2
    « Disturbing »

    Check-in was cold and very impersonal. Neither person behind the desk was dressed professionally. And most aggravating of all was that two of the owners were loudly arguing in a foreign language while guests were trying to eat breakfast. It was very disturbing. Plus, hotel workers were eating in the breakfast area where there was hardly enough room for guests. Terrible experience and unusual for a Best Western. Also, the outside doors not locked at night.

    4
    « Great place to stay. »

    Great rooms, clean, excellent breakfast, excellent customer service. We had a large party stay there this past weekend for a family event. When we are back in town will most definitely stay there. The only negative thing would be the loud conversations by the cleaning staff in the hallway early in the morning.

    5
    « Great Customer Service! »

    We had such a great experience at the Best Western Inn of St. Charles! After booking this trip on Expedia and accidentally requesting a smoking room, we got to the hotel and Mr. Patel was able to upgrade us to a non-smoking whirlpool room at a very good price! The customer service was atypical and definitely appreciated. Plus, the location was easy to find, great parking, and the restaurant next door was perfect for our late night ice cream craving! We would absolutely stay here again!

    4
    « Our Go To Hotel in St. Charles IL. »

    We have used this Best Western Hotel many times over the past 12 years. We have always been satisfied. We were pleasantly surprised with our last stay that there had been some redecorating to the rooms, and upgrades to the breakfast. The hot offerings for breakfast were an especially nice addition. The only negative, and it's a small one, is that the lobby/breakfast area is a bit small. We have always been pleased with the cleanliness and comfort of the rooms and helpfulness of the staff. We will stay here again.

    2
    « Ants in Bathroom »

    Older motel in need of renovation. We saw a dozen or so ants in bathroom. Staff was friendly. Motel was in convenient location. Not up to the same quality as other Best Westerns that I have stayed with.

    3
    « just ok »

    Came here for a night out in Geneva. Got an exterior room. Was somewhat musty smelling. I found one of those old "cone" shaped air fresheners hidden in the closet in an attempt to cover it up. Aside from that the rooms were properly cleaned. Breakfast was more than expected and well stocked. If it weren't for the smell of the room, my review would be much better.

    5
    « A GREAT PLACE TO STAY! »

    My wife and I go to concerts at the Arcada Theater, which is only about a mile down the road from this facility, a few times every year. We always sty here, because we know the place is spotlessly clean (newly remodeled, too), and the staff is very accommodating. They feature a great, REAL breakfast, as well! You can't find a better place in the area for this price. Four stars in my book!

  • 5
    « Christmas in January with family and friends »

    We love this Best Western! After having a complete knee surgery before Christmas I was so looking forward to this trip. We found our favorite room had been beautifully updated and was so warm and cozy. I needed some quiet time and this was perfect! The owner and staff were excellent to our every need and couldn't be any better. The continental breakfast has also reached another level ,which was fantastic! We will return again and again as our number one choice to stay.

    3
    « nice average inexpensive hotel »

    no complaints. it has a bed, a shower, a fairly large room. included is a modest breakfast. the price is right. nothing special but it is more than enough for a nice stay here. couldn't find anything negative to say about this place.

    5
    « Nice clean and comfortable hotel »

    This hotel is our home away from home at least three or four times per year. The room is always clean and comfortable. They have a nice breakfast ( including hot items). The staff is helpful. there is a fitness room and a washer and dryer available for guests to use. It is a convenient hotel as it is close to historic downtown St. Charles, Illinois. We highly recommend this hotel.

    1
    « Horrible place »

    Horrible place to stay. Their newly remodeled side was so outdated. The king jacuzzi was a cheap hotel style even by standards 20 yrs ago. I can't believe they're AAA rated. The tub was full of mold and crud (have pictures to prove it) due to poorly cleaned jets even after I ran a sanitizing tablet. Yuk. The free breakfast was nasty, orange flavored water for juice, fake syrup, not sure if the eggs were real and the coffee machine coffee was just colored water. Never will I ever go to ANY best western because of this place. The only reason I gave a one star rating was for the lady that was at the counter who was so sweet ( but was unable to make any decision without calling the manager)...too bad.

    3
    « A very different motel, depending on what section you stay in »

    We've stayed at this motel twice. The first time, we stayed in the section right next to the office - where the room entrances lead directly to the outside, like an old-school motel. Those rooms were extremely average, bare bones, no frills, not that great. Fridge and microwave was nice. TV options very limited. But the bed was comfy. OK - the second time we stayed in the new section which is a brick building right next to the pool. COMPLETELY different experience. The room was much nicer and newer. Very quiet. No outdoor exposure entering and exiting the room. The room was much bigger and the bathroom much nicer. Very surprised they charged us exactly the same fee for both rooms. The pool is outdoors, so wasn't in season to try that out. Nice location - close to downtown St Charles.

    4
    « Room was surprisingly nice! »

    I had stayed at this property a few years ago and it was getting a little tired. I usually stay a two different hotels nearby, but both were full for this trip. I received a room in the South Building when I checked in, and I was not expecting much to be honest. The building and rooms appeared to be completely renovated and everything was very nice and clean. I was not disappointed with my stay!

    4
    « Ask for a Room in the New Updated Section!! »

    We have stayed at this property once before. We got a room in the newly remodeled back section. The rooms are big & spacious...much less noise and light than the rooms in the older section. Its just nicer in that back section. We recieved a room on the second level of the old section. Too much light..too much noise. You didn1`t hear nothing tucked in that back section. Rooms are much nicer back there.

    5
    « Stayed with Kids »

    All I can say is WOW! Best westeen has stepped it up!! Very impressed, had an awesome time at the hotel and in the shopping area!!!! There is so much to do in this beautiful town...great food, people...shopping!!! Had an absolute awesome time!

    3
    « Smoking rooms »

    Be very careful during booking; was placed in smoking room first night and this was not identified when booking through Best Western website. Next day I requested a room change, hotel checkin clerk did not have the authority to do this and had to contact the manager/owner to get approval first.

    4
    « Overvew of our stay »

    The room was attractive, clean and spacious. The breakfast was excellent. Staff needs to tell guest of the additional seating in the basement for the overflow. Staff allowed guest to stand to eat without telling them of the extra room downstairs until after the fact.

  • 5
    « Very convenient and comfortable »

    This hotel is close to everything and keeps improving with each stay. They are constantly do improvements. This time our beds were brand new and so comfortable! Same with sheets and bedding. There is a free breakfast of waffles or pancakes. By nice people. Next door is the Colonial for meals.

    4
    « Clean, nice room »

    The room was a good size. Decor was up to date. The room was very clean and neat so I was very happy. There was lots of storage/places to put our stuff in the room. My only complaints was regarding the useless hair dryer and also the water pressure in shower was very low.

    3
    « Not bad »

    Room was very clean, with the exception of a fair amount of dust on the tables...I assume it hadn't been rented out in awhile. The building is quite old and could really use an update. Despite this, it seems to be in good repair and well-maintained.

    4
    « Our stay at Best Western St Charles »

    We stayed at this hotel last year and again this week. Pleasant and courteous staff. Clean room and bathroom was updated. Very quiet. Continental breakfast was average. Not a luxury hotel but reasonably priced and close to downtown St Charles.

    4
    « Nice Hotel »

    The Best Western Inn St. Charles is a Nice Hotel for the Price, you cannot find too many hotels for under $100 these days so we gave it a shot. The check in desk area was very nice looking, the young man that checked me inn looked very presentable, he was even wearing a tie which I thought was a nice touch, we got our keys and headed to our room which all have doors to the outside like an old style Inn. The outside stairwells were not too clean, we got to our room and opened the door. The bed did not have a comforter on it which was a little strange, then I set my stuff down and sat on the bed, It was VERY hard. The rest of the room was clean, nice big flat screen and the bathroom looked like brand new with nice up to date tile and faucets, and the shower the next morning was wonderful so much water pressure! Over all not a bad room just the bed was uncomfortable.

    3
    « Best Western in St. Charles, IL »

    The facility was clean. The room was spacious. I loved the bed. This hotel is right on the highway which makes it accessible. It is very close to the various businesses in St. Charles which is a nice city to visit.

    2
    « old building »

    no welcome. I felt like I was interrupting the office employee. no conversation. First room was in the original building. horrible smell. no ventalation. the smell was 40 years stale and made me sick within 5 minutes. I was able to change rooms. That room was very nice. looked like it was newly built.

    5
    « Wonderful experience! »

    Check in was very quick and when we got to our room, the beds had updated coverings and I had a very comfortable sleep. Wifi was excellent, Amenties in the bathroom were excellent. We had a very large screen updated model TV with lots of channels. Hotel is in a great location, just a mile from downtown St. Charles. We would stay here again in a heartbeat. Didn't partake in their daily breakfast, it was late when we checked out. There is a wonderful restaurant, Colonial House, which you can walk to.

    4
    « Service as expected »

    During my stay everything was as expected. The only one thing I wish ? open windows. There was so nice outside and fresh air so needed in the room. It's un logical to run loud AC unit to get fresh air when it's just outside. Lucky, you can keep front door open if you staying on the second floor ?

 

Getting to the hotel ...

All directions
·From: O'Hare International Airport. Take Interstate 90 West toward Rockford, exit Route 59 South to Route 64 West. The Best Western Inn of St. Charles is located on Route 64, five miles west of Route 59. ·From: Midway International Airport. Take Cicero Avenue North to Interstate 55 South then to 355 North to Interstate 88 West. The Best Western Inn of St. Charles is just ahead. ·From: Interstate 88. Exit on Farnsworth Avenue North and proceed eight miles to Route 64. Turn left and the Best Western Inn of St. Charles is located one mile down. ·From: Chicago. Take either Interstate 90 or Interstate 88 and exit on Farnsworth Avenue North and proceed eight miles to Route 64. Turn left and the B...

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