Best Western Hotel Inn of St. Charles, Saint Charles

Room stunk. No elevator. Staff at front desk not friendly. Lots of mold on bathroom door. Bad water pressure (except for toilet, it sounded like it could suck you down the pipe.) Broken hairdryer. Beds were ok for comfort (but we were exhausted). Below what I usual expect from BW. Disappointed.

Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this review
thank you for your stay and for taking time to leave us feedback.

Upon entering the room, right away the odor hit me in the face. Beds were uncomfortable and couldn't get any rest because kids were running up and down the stairs, very noisy. The bathroom shower was leaking. The bed linens were stained and wrinkled.

Bestwestern St Charles, Owner at Best Western Inn Of St. Charles, responded to this review
Thank you for your stay and for taking time to leave us feedback.

Room was clean, it was a smaller room for a king but not uncomfortably tiny, typical hotel breakfast but not bad, checkin process was easy, and no complaints. Would stay here again if in the area as rate was very fair for the area and room. Good deal.

Bestwestern St Charles, Owner at Best Western Inn Of St. Charles, responded to this review
Thank you for your stay and for taking time to leave us feedback.

Check-in clerk absolutely not friendly at all. Room was acceptable, bathroom door so warped it could not be closed, much less locked. Large sign at check-in desk states "free HOT breakfast", all equipment in place, but given "grab and go" instead. When Clark was questioned about it, he stated that it mentions that on the website. I asked why they still had a large sign advertising a hot breakfast when their clearly was done, he said "the sign is there we can't take it down." All in all a mediocre experience, would not recommend based on surly employees and false advertising.

Always friendly and the rooms are clean. They cannot do the breakfast because of covid, but give out a bagged breakfast. I like the location as it is only 1 1/2 miles from the Arcada Theater, which is why I come to St. Charles.

Front desk staff was very friendly, room was clean and bed was comfortable. Would definitely recommend this hotel to friends and family in the future! Always have a good experience at Best Western properties!

We choose this hotel because it exceeds the qualities of hotels we have stayed at in the past. The rooms are warm and comfortable along with an exceptional staff that's available any time. We are frequent customers and always enjoy our stay.

Very helpful and flexible in assisting with senior needs. Large family accommodations for a wedding venue close to St. Charles. Taking precautions to prevent spread of COVID. Breakfast was still served with Breakfast sandwich, fresh fruit, bottled water and snacks.

Check in was quick and the lady was very nice. Being an older woman traveling along, I really appreciated the ground floor room near the office. The room was clean and everything worked. Because of Covid they cannot offer the hot breakfast, but they substituted a very nice sack breakfast.

The Hotel was clean and comfortable and also felt safe coming and going from room and parking lot. This is an older hotel and my expectations were made (and satisfied) in knowing this at the time I made the reservation. The pool looked really nice, but did not use. Shops, gas and food nearby. Would stay here again.

Overslept on the last day. Was notified immediately at 1100 that it was check out time by the manager beating on my door and yelling rudely. This was followed by the phone ringing every 5 minutes. I even answered the phone to tell him I was working on it and would be packed up within the next 30 minutes. The phone continued to ring off the hook until I was done, probably for awhile afterwards as well since I was not comfortable going to the front desk for a receipt.

Very clean hotel. We stayed in the interior building. Rooms were clean, well maintained, and spacious. Beds were very comfortable. Great location on E. Main Street, convenient to reach downtown area and the riverfront. Located next to the Colonial Cafe, a great hometown restaurant with a huge menu that specializes in Ice Cream Treats. We received great rates for our stay and everyone we encountered at the front desk were very friendly, personable and always willing to help. Breakfast bags were offered with donuts, fruit and heatable items. We enjoyed our stay and will definitely return. Hopefully the pool will be working in the future.

Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this review
Hi Shelley Thank you for staying with us. We are happy that you had very good stay with us. Hope to see you soon. Thanks

Clean and comfortable. Good location, friendly staff. Compared to other motels/hotels in St. Charles it's a good value. The only places that are less expensive are the Super 8 (dated and in need of upgrades) and the Geneva Hotel (never stayed there but the reviews weren't great.

Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this review
Hi Holly, Thank you for staying with us. We are glad that you had comfortable stay with us. Hope to see you soon. Thank you

Well-positioned on E. Main, easy in/out access, conveniently located next to Colonial Café family dining restaurant, very good rates for the level of accommodations, and staff focused on guest needs even while contending with state-mandated COVID-19 restrictions.

Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this review
Hi Jenista, Thank you for staying with us. We are happy that you had great stay with us. Our team works hard to make sure our Guests have pleasant time during the stay. Hope to see you soon. Thanks

We stayed this last weekend while covid rules where still in place. We did not get the typical breakfast which I understand, but the hotel made sure that we had grab and go bags which was nice. The lady that checked us in upgraded our room which was a pleasant surprise. I love Best Western and we will be back.

Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this review
Dear Vgebhardt10, Thank you for staying with us. We appreciate your feedback. Hope to see you again. Thank You

Horrible. My family and I were discriminated against here. I wouldn't recommend this place at all. It took us 20 mintues to check in bc we were continued to be questioned about how many people would be in the room, how we can't smoke in the room and how would be charged if we messed up anything. She continued to say this over and over and then put us in a room that smelled horrible. We checked out and left. I will be contacting the cooperate office on Monday.

Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this review
Thank you for taking time to leave us a review. We have been known for our Customer Service and Hospitality. It is our Hotel's policy to ask how many people would be staying in the room so that we can accordingly assist in case of any Emergencies/Casualties. We have employees and guests of all races/cultures working and staying with us respectively. We have designated Smoking and Non-smoking rooms to accommodate all guests. "We do not Discriminate."

I like the stay there the people are very nice and the rate is good very clean manage is very polite Doing the COVID they still give breakfast good parking housekeeping is on point will Well recommend for anyone to go there and stay

Great stay! Plenty of cable channels to choose from,free wi-fi (it was very fast), and it was nice to have laundry facilities. The breakfast buffet is suspended due to Covid-19, but they still give a breakfast sandwich,muffin, and fruit.

I have stayed here many times and i really enjoy it. It is clean and safe and the managers and staff are very nice and take care of anything you need. I highly recommend staying at this location. It is also surrounded by many wonderful restaurants and great stores to shop at.

Stayed here from the 17th to the 6th. Bathwater was HOT! Always a plus lol for me that's one of my biggest concerns at a hotel. Bed was comfy, WiFi was very fast. I could hear people walking around on my floor, but it wasn't very bothersome. For the most part things were quiet at night. Breakfast was good, and the staff was very friendly. Would definitely book again!

PARAS KAYASTHA, Owner at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you for staying with us and leaving us your feedback. We are happy to heat that you have pleasant stay. Hope to see you back soon. Thanks

Very friendly staff. Fast check in and out. Needed more space for seating when time for breakfast. Room were ok. Could have used a little late the updating. Breakfast ok. Still need more seating I would recommend this to family and friends

BWINNOFSTCHARLES, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Scott, Thank you for staying with us and leaving us your feedback. We appreciate it. We are glad you had good stay with us. We will be updating our breakfast very soon. Hope to see you again to check our breakfast area soon. Thanks

I was not a guest of this hotel, but I did frequent the bar and restaurant on the night of the parade. The staff noticed I did not feel well and were so very helpful and kind, even though I wasn't a guest. Thank you so much and we will all be back when I am feeling better!

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Krewe Of Nyx, Thank you for the kind words. Our team was glad that we could be helpful while you were not feeling well. Hope you feel better soon. Come say hi to us when you are in the area. Thaanks

Room was extremely clean every evening when I got in. The breakfast is wonderful, scrambled eggs, bacon, sausage, biscuits and gravy plus all your normal stuff like pastries, bread, cereal and of course make your own waffle. As for the staff very friendly professional and helpful.

BWINNOFSTCHARLES, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you for staying with us and leaving us your feedback. We are glad that you had wonderful stay with us and enjoyed our extensive breakfast. Our team work hard to make sure our guests enjoy their stay with us. Hope to see you soon. Thank you

The stay was excellent. Room service was quick and efficient and the complimentary breakfasts were smack! The business center was just downstairs and was very accessible for any business needs. Highly recommended for anyone looking for good service!

BWINNOFSTCHARLES, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you for staying with us and leaving us your feedback. We are happy that you had excellent stay with us. Our team work hard to make sure that we provide the best service to our guests. Hope to see you again soon. Thank you

I stayed at this hotel for just one night as I was traveling for business to Geneva,IL. The hotel was conveniently located from Geneva, only a 10 minute drive to my work office. When I arrived, the lovely woman greeted me and checked me in very promptly. She was super nice and we chit chatted about the horrible weather we were having. I found the room to be in perfect condition. It had everything I needed and more- couldn't believe I had all these amenities! The bed was comfortable, everything was working and was clean. I was pleasantly surprised to see I had a tub, a microwave and a mini fridge as well as premium cable channels on a big TV- the internet was super fast, too. The hotel was also near a cafe and some other local shops which made it easy for me if I wanted to step out somewhere close for a bite. Check out in the morning was super easy and fast! The man who helped me was also super nice, kind and attentive. Their breakfast selection is... amazing ! Way more than I expected to have. They even had a station for Belgian waffles - as well as bacon, tater tots, biscuits, fruit, yogurt, ... name it and it's probably there. And it was complimentary which I guess is standard- but their selection is above and beyond. If I ever have to stay in Geneva for work again I'll definitely be staying here! Thanks for everything :)

BWINNOFSTCHARLES, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Karen, Thank you for giving us the opportunity to stay with us. We appreciate you feed back. We are very happy that you had amazing stay with us. Our team appreciates that you took your time and let us know your experience with us. Our team works hard to make sure that our guests has Pleasant stay. Again thank you very much for your wonderfull feedback. Hope to see you soon.

The people who checked us in were very helpful and friendly. The breakfast was very good. There wereWaffle Makers, Scrambled Eggs, sausagel Cereal Yogurt, plus more. The rooms were very nice and clean.

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you for staying with us and leaving us your feedback. We are happy to hear that we could make your stay with us Pleasant. We are glad that you enjoyed our breakfast during your stay. See you soon again. Thanks

We stayed for 5 days this summer and the hotel had the best rate in the area. Rooms were large and we were in separate building. Rooms were clean and partially modern in decor. Nice swimming pool area adjacent to the building. Breakfast was good but area is quite small. Service was friendly. Parking is plenty! Only concerns were smoking in the pool area and it seems like people dropped in at the pool (might be staff with family) Would stay again!

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you for staying with us and leaving us your feedback. We happy that you had pleasant stay with us. We will be expanding our breakfast area soon. Sorry for the inconvinience that might have caused you. We will look into your concern. Hope to see you again. Thanks

The room was very nice, kind staff and good breakfast - however, for the price, I'd hoped the room would be a bit more up to date. The room had a whirlpool bathtub which was great, but didn't seem to be worth such an increased price from a normal king room.

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you for staying with us and leaving us your feedback. We are glad you had good stay with us. Hope to see you soon. Thanks

Staff were extremely friendly, the room was clean and comfortable. Room was spacious with all the essential needed. We attended a concert and the hotel was perfectly located for restaurants within the area. Hotel was safe, clean and quiet. Excellent time.

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Ray, Thank you for staying with us and leaving us your feedback. We are happy to hear that you had a pleasant stay at our hotel. Our team works hard to make sure our guests gets clean, and comfortable rooms. Hope to see again when you are in town. Thanks

Clean and reasonable. Recently updated rooms. Free Breakfast buffet served is a plus. Friendliness from all the accommodating staff. We loved having Colonial in walking distance as well. (It's right next door)

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Octtravel, Thank you for staying with us and leaving us your feed back. We are very happy that we could make your stay pleasant. Our team tries their best to provide clean rooms for our guests. We are close to everything in historic St Charles. Hope to see you again soon. Thank You

Staff were very helpful. Room was clean and comfortable. Bed was very comfortable. Breakfast had great variety, and kept warm and stocked. The building we were in was separate and had to walk a short distance outside to breakfast.

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Rcshks, Thank you very much for staying with us and leaving us your feedback. We are happy that you had pleasant stay with us. We are glad that you enjoyed the variety of hot breakfast we offer. Thank you

I'm glad to comment on this hotel.The staff is super nice and helpful. Rooms were very clean and meets my standards. I would highly recommend to family and friends.This Site wants me to add more information then I have written. This is it OK!

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Dear Ruben Thank you very for staying with us and leaving us your feedback. We are happy that your stay with uswas very pleasant. Our team works hard to make sure that our guests are happy. Hope to see you again. Thank you

I will say that the gentleman that did our checking was so helpful and outstanding, he gave us a map and recommended some places we can visit! The breakfast wasn't bad!! Rooms were clean!!! And the customer service was 100%. I will recommend it

BW14038, Manager at Best Western Inn of St. Charles, responded to this review
Dear Joparolo, Thank you for staying with us and leaving us your feedback. We are happy that our team can be helpful during your stay. Our team here is always ready to provide great experience for our guests. Hope to see you soon. Thank You

We had a basic room here, for a nice price. The room pretty much served our needs with no extra flair. There were no USB ports in our room, which wasn't a big issue but we only brought one plug for our two phones so we could only charge one phone at a time. The other negative was the heating was very uneven - the side of the room that the heater was on was very warm, the other side was freezing. On the positive side, staff in the lobby were very friendly and welcoming. There was a refrigerator in the room so we could store some cold snacks and pop. For one night and a nice price, the room was fine. We enjoyed the Colonial Cafe next door for breakfast - it was delicious, and they serve mimosas!

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Hi Andrea Thank you for staying with us and leaving us your feedback. We apologize for the inconvinience that has caused due to the heater. We are glad to hear that you had great experience with the staff and the surrounding area. Hope to see you again. Thanks

The whole experience with the Inn was good, and some elements were truly excellent. Room was spacious and clean. They offer smoking rooms, which is a big plus. The owner/operators were truly welcoming, and gave some excellent suggestions for local restaurants and sites. (Try the Colonial restaurant next door - also welcoming and great value.) The biggest surprise was the hot breakfast - bacon, eggs, croissants, oatmeal, fresh fruit, yummy danish and plenty more. We've been in $300+ rooms that don't offer a breakfast like this.

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Hi Richard, Thank you for staying with us and leaving us your feedback. We are thrilled that you had excellent experience during your stay with us. We take pride in serving our breakfast and are very happy that you loved it. Thank you

Clean, spacious, great breakfast, walking distance to downtown. Will stay here again. Free upgrade for being a Best Western rewards holder. Room was ready early. Everyone was very friendly. Lots of coffee options at breakfast if you don't just do it black.

BW14038, General Manager at Best Western Inn of St. Charles, responded to this review
Hi Mjredtank, Thank you for staying with us and leaving us your feed back. We are glad you had Great Girls Night Out. We are happy that you enjoyed our hot complementary breakfast with lots of options. See you guys soon.Thank You

The rooms were very clean.The breakfast was great plenty of choices. Checked out at 4:30am then had car trouble the lady at front desk gave me my room key back so I could wait until the dealership opened.

RamMgr, Manager at Best Western Inn of St. Charles, responded to this review
Dear Guest, Thank you very much for staying with and leaving us your feedback. We are glad that you had Great stay with us and we could be helpful during your trouble times. Hope to see you soon. Thank you

I needed a night to myself to just relax. I got a room with a jetted tub. No complaints. Staff was friendly. Pool was still in process of cleaning. The area is a little noisy due to being on a busy road. Tons of restaurants and shopping in the area.

The Best Western name has given us some good and not so good experiences. This one was an excellent surprise. It is located on a busy stretch of road with lots of restaurants and shopping in a reasonable distance, even walkable. We had to use a rollaway, for which there was a minor additional charge. It was not the most comfortable. The breakfast had good choices, except for the sausage and potatoes that were best avoided. The refrigerator in the room had a freezer that didn't freeze an, although the pool is presented as heated, it was not. There was no place to hang wet towels in the bathroom. Despite these minor flaws, overall, this was a very good place to stay. The price was really reasonable and the staff was just lovely in general. Nipa, who helped adjust our reservation was beyond pleasant and accommodating. The service staff always had smiles and greeted us warmly and rushed to be of any help. The hotel,is well maintained and clean and the room was pleasant enough.

This BW was not what I expected from BW. Not the friendly front desk staff I normally encounter all all BW's. Room needs work and all linens need replacement. Small bathrooms with poor ventilation cause any heat/steam from bathroom to flood room. As a BW platinum member, you sure usually offered items upon arrival - didn't happen. I wouldn't make plans to stay here again. There are several BW locations within 15 miles of this location.

This hotel was clean, safe, and convenient to where we needed to be. If we were to visit St. Charles again, I would definitely stay at this Best Western. The free upgrade upon check in was an added bonus!

I've read some of the reviews and totally believe that this could be an ideal place to stay. But, the service I received at the front desk from a Mr. Patel is less than acceptable. No greeting, just a blank stare. He tossed my credit card on the counter, than tossed my room key on the counter. He was really mean. I should have instantly left, but I am here on business and my company paid for it. How do places like this stay open?

Disappointed with everything Staff was rude I tired to talk to the front desk they said sorry housekeeping will get lies I got charged for extra and I'm sure they do this to a lot of people . I called to ask about the charge and the man was so disrespectful I couldn't believe it pretty much laughed in my face

Checked into the hotel since we have stay here several times before. The room was very cold and the room temperature would not get above 70 degrees if that. Looking at the door you could see daylight and with the weather all the cold air was getting inside. The sheets were thin as paper so even at night it was very cold. Breakfast was food! Bacon was very greasy and the cereal was not as marked. Milk is served in gallon containers instead of single serve containers. This is great at home but not a hotel. I have stayed here several times before and that is why I returned. Hopefully the hotel can make some changes to bring the hotel back to what it used to be.

We had tickets for the Arcada Theater for Saturday night and tickets for Ramsey Auditorium for Sunday so decided to book a room in St Charles to avoid the one hour commute from home. We booked a room for $65. We stayed in the “hotel” part of the property not the motel part Room was super clean and beds were very comfortable. Room was also very quiet. I was worried that rates were so reasonable that high school students would be there partying all night. Not a youngster in sight. Did not try the free breakfast so will not address that. Great room for the price

The rooms were clean but they were very musty smelling. Wouldn't recommend this hotel. I have been sick since staying there. They did have a breakfast that was adequate. The hotel people were ok. The shower had no plastic liner on the curtain which the curtain got wet when taking a shower.

The Best Western of St. Charles was such a pleasant surprise! The room was comfortable and very clean, nice amenities, affordable, and perfect for two. They even had cofee and Juices available throughout the day and night. Also, this is a perfect hotel for the business trip folks as they offer high-speed internet for free and excellent conference rooms. Their parking lots are even larger, typically occupying a land area three times the size of the hotel itself. Would definitely stay again and I highly recommend anyone to stay here!

I read some of the reviews and well very surprised once there its very easy parking check in easy there were comments about not feeling safe. You are next too the main road that goes to St Charles so you do hear some road news next door to the hotel is a restaurant that's open early to late. Room was spacious had a king size bed very comfortable the bathroom modern clean. Breakfast the area is small but the breakfast they serve is very good everything from waffles to hot breakfast toast juice coffee etc. Very nice stay would stay again happily. Shopping etc nearby

Mr. Patel, GM, knows what he is doing in the hospitality industry. This Best Western was clean, comfortable and hospitable. Mr. Patel has utilized his space well for an awesome breakfast-eggs, sausage, biscuits, tater tots, bacon, waffle, cereal, sweet rolls, etc etc etc. And none of it tastes like liquid -bagged microwaved food. Upon arrival I was greeted by a young man- very nice and cheerful. Saw Mr. Patel every morning with a nice greeting and the housekeeping staff stopped by where we agreed they would come back later. The price was perfect $70 a night and although not too many people want smoking rooms anymore, this hotel still these these rooms available. We stayed in the motel portion-parking right in front of our room but there is also a 2 story hotel. You cannot go wrong if you choose this hotel and Mr. Patel is still the General Manager - our thanks to a pleasant stay. T & K

Room was clean. Located centrally. Decent price. Friendly staff. Giving a 4 because the room has been used by smokers and it hasn't been sanitized to remove smoke odor. One of the few hotels I have stayed in that the water pressure was good and drains flowed well.

The room we had was very nice, the breakfast was good. The manager called on the day of our arrival and was rude telling me the card I had reserved the room with was declined. I explained that I was told that nothing would be charged until I arrived. He was very rude and told me that what his employee of 3 years said means nothing. He also said that if I did not show up by 6pm he would give my room away. The total was suppose to be 160 dollars but we were charged 185. We were in town for the Chicago Toy Show. I made sure to tell the group about this person. I have never been treated so rudely, I have been a hotel manager for over 10 years and would never treat a customer this way. One more thing, when I came down to check out on Sunday morning, he seen me and walked away from the desk and had his breakfast person talk to me. He also treated the person in front of me at check in very badly, he lost the persons reservation and was very rude to him. He was in town for a funeral. Very sad! Make this property your last option!

I paid to stay in the Executive Building and it turned out to be a 2 floor, unlocked building with no security features. The lock and door handle on my individual room was so loose, I thought it was going to fall off. I stood in 4 inches of water to take a shower, the toilet backed up 3 times and the bed was soft and lumpy. DON'T STAY HERE!!

We asked for a non smoking room, when we arrived at the hotel, the unpleasant and rude Manager Arpit Patel, gave us a room that smelled like smoke. When we asked for a different room, he didn't appear to believe us and asked us to pay a higher price to move to a different room. When I asked him for a manager he claimed to be the manager of all the best westerns and refused to give us a name to a person above him. He made a rude comment saying that the price difference was not going to kill us. Beware the rooms smell of cheap alcohol and liquor.

The room was basic, seemed to be clean but in serious need of updating. Bathroom was about the size of our 1/2 bath at home. Carpeting needed to be thoroughly cleaned. Staff were polite but not exactly what you would call friendly. It wasn't horrible, but we were quickly reminded that you GET what you PAY for. Will not stay here again, I don't care what it costs somewhere else.

Not what I expected at a Best Western motel. The overall quality of my stay was disappointing. It sstarted with an attendant who had no idea as to how to handle my gift cards. My TV remote was broken and not replaced. In flushing the toilet I noticed water oozing from under it. The security "peep" hole had toilet paper stuffed in it. Need I say anything else? Just far below the quality of the dozens of other BW properties I have stayed at.

We stayed here for my daughter's wedding at Riverside Receptions. The location was perfect being right down the street and the room was huge! It was the Executive Building which apparently has bigger rooms. The bathroom was very good also for getting ready for the wedding with plenty of mirrors. Good size mini frig also. Very clean and very easy access to downtown St. Charles and Geneva.

My family and I stayed here for 3 nights while I worked in Geneva during the day. Our room was clean, the breakfast was good (fresh fruit available) and we didn't have any problem with noise. We were a little leery when we pulled up because it's an older hotel with a strange layout but it was perfect for our needs.

This hotel clearly needs to be updated; but it was clean. However DON'T leave anything of value in your room when you are away as it will disappear. The only item of value; other than my laptop; was a piece of bracelet that I meticulously look after. Coincidentally; it was the only item that went missing; easy to pocket and easy to pass of as the patrons fault. The management will do nothing to even acknowledge it. Outdoor pool is cold and they lock the gate sooner than the posted closing time. Breakfast was edible; but nothing great. Parking also is extremely limited. Stay out past 10p and you will be parking somewhere else.

We needed a hotel near Elgin but wanted a hotel near Genva (super cute town) This hotel had everything we needed close to Girodonio pizza and Target. The pool was nice. Room was clean and beds were confy. We didn't have their breakfast but enjoyed the coffee.

This hotel definitely could use some updates, lock chains on the hotel rooms are one, but the motel was clean and loved the easy access to the parking lot. The outdoor pool was large and clean, the fitness center faces the pool so it offered nice views while working out. The front desk staff definitely could use some training, did not thank us for being Diamond Rewards members nor did they offer us our free welcome gift. The lobby is separated from the rest of feb hotel, you have to walk outside to go to breakfast which may offer an inconvenience during the colder months. The breakfast was ok. Not the best Best Western we have stayed at, but reasonably priced and we had a comfortable night stay.

Where to begin? Hotel staff is incredibly rude. No security means people sitting outside on lawn chairs until all hours drinking and playing music. My husband asked housekeeping to come back in 10 minutes when we would be gone, to which the owner (who follows the maid around) yelled "No! You take housekeeping now or you don't get it. We not coming back!!!" Breakfast area is cramped and owner will literally stand over you at 10 am demanding you leave because "breakfast is over." We were with a very large group for a skating competition--pretty much sold out most of the rooms, yet we were thrown out of the basement (where there's a dark, dingy "conference room") and ordered to pay $700 to use it for 1/2 an hour. Several things went missing from our room. Also be very cautious at the pool area -- pool service said its wires are duct-taped together clearly in violation of whoever inspects this thing. Also three stone-cold sober members of our group fell at the pool because of a hazardous ramp area that's not marked. We'd literally see someone with bruises and sat "you fell at the pool too?" Stay away. It's horrible.

Based on Trip Advisor reviews from three months ago, I made reservations for a one night stay. Upon arrival and informing the guy at the counter that I had reservations, his first words were "credit card". No welcome, or can I help you. His next directive was to sign his invoice. No further conversation on his part. Once at the room, we found that the toilet had been used, not flushed, and obviously not cleaned. Strike three came the next morning upon checkout, when a different guy was behind the counter. He was on the phone, and couldn't be bothered to end his conversation, to check me out, (and no it wasn't a business conversation). Really if they don't value their customers, there are plenty of other options, in the St. Charles area.

Well. Shower broken, hot and sticky and direct view on the car park along the street . It is not worth the money. Breakfast area is not relaxing and overall quality very disappointing... it is convenient for a quick night ( late arrival early departure) that's all ! There are much better alternatives in the area!

Worst experience. Staff is rude and nasty and not helpful. The front desk clerk threatened me and would not help. They had the wrong name on my reservation even though they had my credit card right name and charged that so fast isnt funny. I had the reservation number but they wouldn't give me the room because they put the wrong name on it and I has talked manager multiple times.

Do not stay here. The front desk clerk was rude at check in. Did not offer express check out. Did not recognize my platinum status. He was upset due tthe fact I had my service animal with me. Was treated rude by the rest of the syast too. They were always watching your every move

definitely stay here again check in guy was very friendly and helpful. gave directions to the event we were going to. very clean and lots of pillows which is always a bonus.Food was good nice and hot and a good variety

An older style motel with adequate parking. Located with a restaurant in the shared parking lot. Difficult to navigate into traffic. Beds are comfortable and housekeeping is attentive to your needs. The breakfast area is a bit crowded but ofo good quality.

This hotel is clean. The problem we had was every day the cleaning crew would come into the building and start yelling (or talking very loud) for the whole time that they were in the building. Didn't seem to care if anyone was in their rooms trying to take a nap or read a book. They would even try and talk over the other person running a vacuum. Way too noisy for us.

A clean, quiet warm place to stay on business or leisure. i would recommend this to any one traveling to the St Charles Illinois area. convenient parking and within short walking distance to many quality restaurants.

My family and I stayed here on a family getaway. This place is awesome. The room was clean, easy access for a trip to the City, or just going to find a place to eat. We got there early and had no problem getting early check-in. The staff was super friendly and helpful! The breakfast was first rate. This is probably the best breakfast selection I've ever seen! Hot breakfast or cold, your choice. I will definitely stay here again! A+++

This hotel is conveniently located on main access through St. Charles, close to downtown, right next to fabulous Colonial Cafe (ice cream & full meal menu). Hotel room was clean, modern, attractive, and spacious. Staff were all pleasant and helpful. Room rate with full hot breakfast included was very affordable.

This hotel is the most strangest I've ever been too. they clean in the middle of the night (vacuum). One of the staff was being a stalker starring at my co workers from the window for over 20 min. (i even took a picture, but should of took a video) management didn't care about any of this. And to top it off i was showering and one of the house keeper (i never called) came inside and was just standing in the room and as soon as i walked out he panic and ran out the room without saying one word. Management laughed at the story.

Everything was excellant .We found it to be in a very convenient location easy to find easy parking.The employee wa s very helpful and next to a restaurant.Sorry i cant say anymore The price was great we didnt half to drive all around.

Nice clean and updated facility with excellent customer service. The cost/amenities were a great value. Payed about $100 for a King Suite w whirlpool. The breakfast was good, and parti ularly the coffee compared to other hotels.

My girlfriends and I brought our adult daughters here for a weekend. We went to the Arcada Theatre and then dinner in Geneva. The Kane County flea market. The final day shopping in Geneva...this hotel was so reasonable and easy access to everything.

It was clean staff was friendly and there were no issues to deal with it just what you want when staying at the hotel. The only issue I had was the cold weather outside but that Chicago for ya cant blame the hotel on that

This is a well run hotel and the staff make every effort to meet the needs of their customers. We highly recommend this hotel to anyone needing a hotel in the St Charles, Illinois area. The rooms are comfortable and clean and the breakfast is very good with a lot of choices. the fitness center has a choice of exercise machines in it. Nice hotel..

TV needs adjustment. It showed people as being FAT. Staff needs to clean room earlier in day. They arrived to clean/service room at 4 PM. Our day was over at that time, so we sent them away. Otherwise the room was always very clean.

I spent 2 nights here recently while attending a wedding and was very happy with the location, the facilities, and the hotel staff. I was given a free upgrade, the free breakfast include a very nice variety of options, and the hotel staff was able to help me get my smart phone connected to their free WiFi. The beds were very comfortable, and the heating/AC system had the continuous fan option that I like.

Older facility but very clean...convenient location...nice fee breakfast...fair price...we will be back when in the area. Be sure to check out St Charles and Geneva IL...nice towns..lots to see...Kane County is a great area...lots of family fun!

Amazing place to relax and enjoy when away from home. I enjoy it from check in to check out.Everyone is attentive and warm in every way to make our stay a happy experience.Thank you all for showing the professionalism that makes your Hotel the place to stay !!!!

Very nice clean comfortable place. Close to restaurants of different tastes and styles. Located in between downtown St Charles and the eastern boarder. Commercial airport east about 3 miles. works well for business or family travel.

Hotel was very clean, very comfortable and close to where we wanted to go. Breakfast was excellent. Will consider this hotel anytime we are in the area. Older hotel but everything was nicely remodeled. Perfect location.

Rude and thoughtless manager, Promised to transport group of guests for a wedding in a bus. Ended up beingone beat up van that could not take us all in one trip. By the time it would have came back to pick up the rest the wedding would have been over. Do not trust management.

This modest, comparatively inexpensive Best Western is located east of central St. Charles on Route 64, well removed from the quaint elegance and ambience the Fox Cities are famous for. But what makes up for this is that it is adjacent to the Colonial Cafe, an historically renowned local diner famous for its homemade ice creams, as well as superb breakfasts, and good lunches and dinners. The rooms at the BW are clean, well kept, and comfortable, though the overall structure is somewhat plain and outdated. The South Indian family that maintains the BW are hard working and dedicated. The breakfasts at the BW need improvement. The grey breakfast sausages, for instance,seem to have been heated up in a microwave. The breads are not appealing. But why would anyone want breakfast at the BW, when a world class breakfast is inviting you from the Colonial Cafe next door?

We come to Chicago area several times a year and we stay here as it is central to areas we want to visit. We enjoy eating at the Colonial Cafe next door as the food is real comfort food. We sleep better here thab at home as the mattress is the best for our backs.

The staff, facilities, and service was outstanding. I plan on returning to this Best Western when traveling to the St. Charles, IL area. The room decor was calming. The room and hallway was very clean. Great place!

We stayed in a King interior room. It was very clean and roomy. The staff was very welcoming. We did not use the pool or weight room but we did see that both areas were clean and orderly and that other customers were enjoying the facilities. We did not try the free breakfast that was available. We come to the area often and will return to this property.

received a call from the hotel in middle of the afternoon on our day of arrival. Hotel staff was asking if we were still coming??? It was 2:00pm. I explained that yes we were still coming and thats why we reserved rooms. We were travelling on motorcycles and check in would be late. Said they had to charge my card on file. I explained that I reserved rooms and others in group would cover their rooms upon check in. Charges were done on my card on arrival and staff said couldn't reverse.

Last year we stayed in newer 2 story building this year in older motel side. Interior has been redone somewhat but still strong Oder of smoke unless you keep air cool and running full time. Blankets on bed need to be replaced. Old cheap pulled blue blankets. Great location but for price they need to overhaul the old building.

There were six of us women who stayed in a suite with a turn down couch. The suite was updated and clean. That couch was meant only for one and was not comfortable at all. They have a nice variety for their continental breakfast, but none of it tasted good except for the English muffin I had. The pool is small and there were no bathrooms by the pool or workout room. But what really upset me is that they charged my debit card the day before we made the reservations for. I did not have enough in my account to cover the fees and so my account was over-drawn. Everyone was pitching in for the room, I would have had the money at check out, like we have done at every other hotel we've stayed at over the last 18 years-including other Best Westerns. The girl behind the desk said they do that when they are fully booked. How was I to know they were booked? I spoke with the manager who was curt and said he is not going to play those games. What games? I'm the one whose card was unexpectedly charged. He would not return the money charged to me, he would not even look at the proof I had that the over draft caused by BW. The suite was decent. The staff was nice, but the manager was a jerk. I don't like their policy of charging my card because they are full. I can understand if I didn't show up without calling to cancel, but not charging my card the day before I am set to arrive. Not a bad place, but there are better.

I checked in at 12:45pm and had reservations. There was a non-american who barely spoke english and gave me a room and said my room just got ready. The room smelled terribly of cigarette smoke, and was a handicapped room. The shower leaked and they had towel lining the outside of the shower. The internet code wasnt given to me, and I had to call back for it. When I checked out, I told them about the issues. Nothing was said to me about it or any appologies. Very upset and disappointed.

Highly recommend this hotel. Very helpful pleasant staff. Spotless clean rooms and very quiet A/c. The location was very convenient. The Colonial Inn next door served reasonable and excellent food with a diversified menu.

As an older hotel, we thought it was well kept. It looked like a family owned operation. They worked well as a team to make our stay comfortable. Our aim was to go to Geneva for my husband's Birthday dinner. Eat big and sleep cheap. Met our expectations.

Our visit started on the right foot. We arrived earlier than expected,and were given our room keys, but told to wait an hour or so for the room to be cleaned. No problem....Our room ended up not being cleaned until the actual check-in time. Again, no problem. Initially, room was adequate. We quickly readied for the wedding we were in town for, and left. Later that night, when turning the bed down, I discovered the bed sheets were wet. We called the front desk and they came to our room immediately. That is when our stay turned very sour... The lady who came to check it out apologized and said they had no open rooms, so they would change the sheets and left to gather them. While waiting, my husband stripped the bed to find the underneath of the comforter damp with yellow stains present. The plastic mattress cover was wet and everything had a strong urine odor. I phoned the front desk to make them understand they needed to DISINFECT the bed, not just change the sheets. She said she would come to our room. I asked them to smell the sheets, but they didn't, and, from that moment on, had all their conversations in their native tongue. They didn't disinfect the mattress. Just lightly wiped it with a dry towel and seemed to be put out that we wouldn't change the sheets ourselves. Mind you, it is now 11:35 pm, and our only option is to stay or pack up and go to another hotel. Fast forward to checking out.... the same woman who inspected our bed, is behind the desk and tells us that because she changed the sheets and we stayed, our visit is nonrefundable or discountable! We asked for corporate and suddenly a manager discounted our stay. We have stayed at Best Westerns in other cities.... This hotel should be dropped from the chain. It's in more of a no tell motel class. We intend to report this hotel to the local health department, as sleeping on a bed in that nasty a condition, is a definite health hazard. To the local BBB, AND to the Best Western Corporate Office. DO NOT STAY HERE!

Room was large and comfortable. Very clean inside and out. Pool was nice, always clean and plenty of towels were available poolside. Choice of hot or cold breakfast was very good and well supplied. Location was convenient and close to shopping, restaurants and for us - family. Staff always greeted us with a smile and were very polite.

Room key only worked once, every time had to have them redo it. Room smelled musty ,a/c unit loud, stains on wall, and pillow cases. Found empty pop bottle by night stand. Put us in wrong room with 2 queen beds, requested a king.

We showed up at the BW at 11:30pm after leaving a horrible hotel experience. The hotel clerk at the BW was empathetic and worked quickly with us to get us settled into a room. The house keeping staff and pool was amazing. The Continental breakfast was a plus. I highly recommend the BW in St Charles, Illinois.

Just returned from a 3 day stay in St. Charles and at wonderful stay at this hotel. We had a lovely room.....2 queen beds (most comfortable, with 4 luxury pillows and soft smooth sheets. The room was in the Executive building and was so quiet that we never heard any of the other guests. Our parking spot was right outside the door and we were on the ground floor. A full breakfast was provided. This was one of the best hotel we have stayed in. Thank you for our lovely stay!!!!!!!!!!

Stayed 3 nights for Amma event, nice Indian family owns the hotel, Carpet, linens everything very clean. Breakfast selection was good, real butter & real jam. It was quiet & beds very comfortable. Wound stay again

Room was clean, and the outdoor pool was a refreshing bonus. The staff was friendly and accommodating. I would stay here again the next time I am passing through St Charles. I was happy to see some healthy options at breakfast.

We stayed at this Best Western while visiting our children. The pool, and room were very clean and comfortable. Our breakfast was very food, and the pool was wonderful to swim in with my grandson. We had a lovely stay.

Staff was very helpful, price was right, breakfast food was excellent, room was clean & quiet.I stayed here 2 nights this trip. I checked out in AM but forgot some drinks in the refrigerator & went back at 2:30pm, staff was very helpful & had my drinks for me. There were some stains on the chair & foot stool but staff said they shampooed them was the reason for this. The breathable air quality could be improved some, maybe a new air filter, rate 8 out of 10 for this (I have many allergies). But over all I like it here & I consider myself a picky person. I have stayed here 3 or 4 years in a row now.

Arpit630, General Manager at Best Western Inn of St. Charles, responded to this review
Denni L Thank you for taking the time to place a review on Tripadvisor. We deep clean our rooms constantly. See you soon.

First of all, when I arrived at this hotel, I was NOT greeted in Best Western style. The man behind the desk just glared and scowled at me. I told him I had a reservation and he processed it; however, he wasn't the least bit pleasant, nor did he say have a good stay or anything. Thus, my first experience was a negative one and it impacted the visit. I will outline both the pros and cons for you. Pros: The room was clean and the beds were comfortable. No real complaints with the quality of the accommodation. Cons: Our neighbouring guests were very noisy and you could hear everything. The fridge in the room had been turned off, so it was warm. My husband had to turn it on. My husband lost $1.00 in a vending machine. He asked for it back. Their solution was to give him a bag of chips and .40 cents. It made my husband feel like a crook. The breakfast was not up to par....bacon literally drenched and soaking in grease and sausage patties very greasy, too. Found an eggshell in the scrambled eggs. When I checked out, I was asked to sign another piece of paper....not even sure why. Never had to do this at another Best Western. I usually just hand in the key cards and leave. Would I go back here? Not unless every other hotel in the area was booked. It says it is operated by Pranham hospitality or something like that. Well, I hate to tell them that they need a Best Western refresher on the hospitality part.

Arpit P, General Manager at Best Western Inn of St. Charles, responded to this review
Thank you for the review. We will look into this.

I was told that this would be a non smoking room. The moment we opened the door the disgusting smell of cigarettes hit us in the face. The pictures on the website were much nicer than the room we rented.

Arpit P, General Manager at Best Western Inn of St. Charles, responded to this review
Thank you for the review.

We needed a "one night" sleep over place for a business meeting the next day. Best Western had a "special one night rate" that made them our choice. It was clean, comfortable, good location, and easy access.

Arpit P, General Manager at Best Western Inn of St. Charles, responded to this review
Glad you liked our hotel. See you soon!

Stayed 2 nights. Large room and queen size beds. Stayed in the executive building where all rooms open into corridor. They also have outside entrance rooms in another building. Clean and nice amenities. Hot breakfast included only improvement would be the coffee. Gym was nice and included two Tv's Had a small issue with tiny ants in bathroom once staff was aware they took care of issue immediately. Would stay again in area

Arpit P, General Manager at Best Western Inn of St. Charles, responded to this review
Our Executive building is most popular with the large rooms. I see you reserved one of those. Our outdoor pool opens in May.

yess my kind of place the check in lady very nice so happy to give me my clean room Early got lucky 11 am early check in was Awesome , nice clean large room good size towels very quiet and left alone thanks bw ...the arcada concert was a mile away so this was a perfect place . well thanks bw keep up the nice work will stop by again ...ken

Decent night stay, decent price, clean. Came in for a concert at the Arcada. Hotel is close to the show and close to some pizza places. Have stayed in nicer places but this is good for the price. Doors go to the parking lot. Door keys died twice but they got them fixed. Breakfast was a hot breakfast but I did not try it.

Good for the price! Nice fitness center and good breakfast! Staff could be a bit more welcoming, but otherwise a visit was good. I would stay there again if I were to visit St Charles again in the future

Arpit P, General Manager at BEST WESTERN Inn of St. Charles, responded to this review
Thank you for placing a review on Tripadvisor. Our Fitness Center is renovated. We offer full hot breakfast. Our Outdoor Pool will have new pool furniture this summer.

We were in St Charles for the All Canada Fishing and Hunting Sport Show. We stayed for five days. The location is close to Pheasant Run where the show was located. Smaller hotel with all of the amenities. Breakfast is included. Very quiet atmosphere.

Arpit P, General Manager at BEST WESTERN Inn of St. Charles, responded to this review
Full Hot Breakfast is served from 6am-10am daily. I am glad you enjoyed your stay with us. See you soon.

We were given a smoking room which was disgusting. It was like sleeping in an astray. On the first night I asked to be moved and they claimed only a manager could do it, but refused to call one when I asked. The next morning I tried to get moved again and they claimed they were sold out, which was a lie because when my boyfriend went down and threatened to make sure everyone knew how disgusting the room was and unaccommodating the staff was, they miraculously found us a non-smoking room. Very disappointing service!

This is a great property! We had a king bed room which was located on the ground floor of what appeared to be a newer two-story building. The room was clean and it was quiet even though we faced the parking lot. It had a fridge and microwave and the WiFi signal was strong. It's within walking distance of a number of restaurants - one was right next door in fact. It's also about a mile from downtown St Charles and the river. Would I stay here again? You bet!

We stayed here 1 night. We had booked 2 nights but had a change of plans, and the man at the front desk allowed us to check out and cancel the second night. The room was large and very clean, in fact the facilities appear new (at least recently remodeled). Very nice continental breakfast too. We would surely stay again. Thanks!

Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear JPridmore, Thank you for taking time out of your busy day to share your experiences with the TripAdvisor community. We could not be happier that enjoyed your time with us and got to enjoy our complimentary Hot Breakfast Buffet. Our team are constantly striving to improve our facilities to ensure the best most comfortable experience for all of our guests. Thank you for noticing and trust me we are not done yet. I am excited to debut our brand new furniture to lounge in when our outdoor pool reopens next spring. Once again, thank you for your review and for choosing the Best Western Inn of St. Charles. We look forward to welcoming you back soon. Yours in hospitality, Carlos S. Guest Relations Manager

web site states continental breakfast. they do offer hot items also. Outdoor entrances to rooms, noise filters in a lot. None from adjacent rooms. 2 floors, no elevator. Updated baths, normal hotel decor in room. Clean, beds okay, I would have liked firmer. Gps couldn't find address, used Colonial Cafe, next door and found it.

Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear roadtrippersx2Chicao, Thank you for sharing your feedback on your recent stay with us. I am sorry to hear that you experienced some noise during your visit. The next time you join us I would highly recommend asking about our spacious Executive Rooms which are 100% interior corridors. As you mentioned, we have recently made upgrades to all of our bathrooms and take pride in our housekeeping team. I am glad to see that you found our facilities clean and comfortable. Thank you for writing and for being our guest. We look forward to seeing you back soon. Yours in hospitality, Carlos S. Guest Relations Manager Best Western - Inn of St. Charles

We go to St Charles every year for the festival of the vine. and always try to stay here, it's only a short drive to Geneva where the festival is held. and you can take a cab there and back and , they have an out door pool.

Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review
Thank you for staying with us. I am so glad that you noticed the location and how close we are to the festival. I also noticed that you have made use of our swimming pool. I am happy to hear that you enjoy us. We hope that you return for the next festival and even sooner. Thank you for your comments. Carlos Soler Property Support Manager Best Western Inn of St Charles

The room was clean but not what I had expected from this chain of Hotels. We had a great stay but it was as well maintained as I had hoped. The staff were not great at English and it was difficult to explain our needs at times. It was a rundown type of location. I was disappointed and will not stay there again unless it's a necessity. I didn't feel like we got our money's worth out of this hotel. I didn't feel as safe as I'd like in this type of accommodations.

Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review
Well first I would like to thank you for taking the time to fill out our survey. I understand just how precious time actually is. I am so sorry that that you did not enjoy your stay. I can assure you that you are safe at this location. I am glad to hear that at least you enjoyed your stay. I am so sorry that our accommodations did not meet your standards. But I am glad that you were pleased with the cleanliness of our hotel. I ask that if you ever find yourself in the St Charles area that you at least consider us for your lodging needs. Should you have any other comments or concerns you can contact me directly Carlos Soler Property Support Manager Phone: 847-464-8503 Email: carlos@cepekconsulting.com

Totally enjoyable experience. Staff are polite and attentative. Great breakfast , close to everything. Comfortable beds and good water pressure for showers. Large rooms, good parking, fluffy pillows, bonus was a guest laundry. Will be back

Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review
I am so glad to hear that you enjoyed yourself. I hope you do return. We would love to have you again. Thank you so much for noticing the work our staff puts forward to make you feel welcomed to our hotel. To make our home feel like your home. We pride ourselves in our customer service. Should you have any other comments or concerns please contact me directly at carlos@cepekconsulting.com or call at 847-464-8503. And once again thank you for letting us know

Well located in St Charles, very clean and large room with super comfy beds and bedding. Good parking, felt safe. Quiet rooms even though off major street. We were able to have our dog, as we were attending the local dog show. There is an extra fee though. Wifi worked well, not slow. I would stay again.

Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review
Thank you so much for staying at our property in St Charles. We appreciate all that you have said in regards to our comfortable bed and the hard work our housekeeping staff put forth to ensure the cleanliness of your room. I hope that the dog show went well for you. We pride ourselves in our customer service and I am very glad that you were able to make use of our free WiFi service. Please, if you ever find yourself in the St Charles area please consider us for your lodging needs.

Great room, quiet, comfortable, great price. Staff was very helpful, check in and check out process went quickly. Would recommend the facility to anyone visiting the area needing accommodations. The facility is in the center of St. Charles and close to numerous restaurants and shopping.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Don P Thank you for your 5 star review. Thank you so much for your great review on Trip Advisor. Thank you for writing about your stay with us here at the Best Western – St. Charles, Illinois. We were thrilled to read such a great recommendation for our hotel. It is always exciting to read that a guest found the staff to be friendly, and the room to be quiet and comfortable. We are so happy that you enjoyed your stay. St. Charles is a great location where you can enjoy all of the local restaurants and shopping. We look forward to your next visit and on behalf of the entire Best Western – St. Charles, Illinois we would like to say a sincere thank you for choosing our hotel for your accommodations. We look forward to serving you in the near future. Yours in Hospitality, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

Excellent stay, front desk manager very accommodating as we got there early and he offered us coffee and got our room ready earlier. Colonial cafe next door good place for breakfast (if not eating at hotel). Also, close to theater. Another good place to eat McNally's up the street. Geneva another close town to visit - great stores and restaurants.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Patricia R, Thank you for your review and sharing your comments with our Trip Advisor Community. Thanks for the compliment regarding how excellent your stay was. Thank you for the positive mention regarding the location of the hotel. I agree with you the Colonial café right next door is a good place to eat, and they also have a very friendly staff. My favorite place is the Arcada Theater which is located very close to the hotel. Thank you for the compliment regarding our very accommodating front desk staff. I will be sure to share with them your positive comments. Again we can't thank you enough for all the wonderful comments you shared with our other travelers. We hope you come back and visit us soon. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

The room was very clean, well stocked with the amenities. Needed an extra blanket and the Front Desk Staff were very helpful, all the people We met on this Trip at the hotel were friendly and very helpful. Bathroom very clean, beds well made, T.V. was great. The only bad thing i have to say is the pool was empty, but i did see they were doing renovation so i overlooked it. Breakfast was free with the Room and you had so much to choose from it was out of this world. The Staff in the morning were very help and always asking if we needed anything extra as the Breakfast was almost over when we got there, and they even let US sit longer and chat as I was in from out of Town to see my Family... It was a TRULY a WONDERFUL EXPERIENCE

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear sparky200441, Thank you for such an awesome review. I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. Your review is a highlight of what we want all our guests to mention in reviews - Our breakfast was good with many choices, our guest rooms were clean, but most importantly, that our team is very friendly and helpful. I would like to take this time to apologize for the swimming pool. We are updating our pool area and would love if you would come back and visit when the newly updated pool is finished. We hope your travels bring you back to the St. Charles, Illinois area in the near future and we look forward to having you stay with us again. We can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

I have stayed at several hotels in the Chicago area recently and by far for a place to sleep this was a hit in my book. The breakfast bar needs to be attended to a little more. They need to try some of the food that they are putting out on the bar and then they would understand what I am saying. My room was clean and everything worked in it. :-) I would stay here again if the need arises. Just a lot further from work was a issue.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Christopher P Thank you for your review. Thanks for your positive comment regarding our hotel and how much of a hit it is in your book. We appreciate when a guest notices the effort our hotel makes and takes the time to say thank you. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. We will continue to work to meet your expectations, it is through feedback such as yours that we are able to grow as an organization. Again I want to thank you for sharing with the Trip Advisor community how clean your guest room was and how all the guest room amenities worked. Thank you again for your review, and have a wonderful day. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

CLEAN, friendly, kind, professional. I try to always stay at Best Western's for the reasons shown above. Always have experienced nothing but the Best from Best Western. Staff was great at giving us information regarding the area and things we could do to entertain ourselves.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Diane B Thank you for your review. We appreciate you taking the time to tell us about your experience at our hotel. Thank you for the positive feedback regarding our “CLEAN” hotel and how kind, friendly and professional our staff was. Thank you for recognizing our efforts and also for being such a loyal customer to the Best Western Brand. We really do strive to create a friendly environment and that you recognize that really goes a long way. I will be sure to share with the staff members your positive comments as this is the only way we can continue to grow as an organization. Thanks again for your wonderful feedback, we look forward to serving you again in the future. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

We booked because the photos showed a hotel, but this is a motel with the room doors opening to the parking lot. We were assigned a smoking room, which did not work for us. Despite having a pre-paid reservation, the staff was gracious and refunded our money. If you are okay with a motel-style facility, the staff here is terrific.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Beaucoupdetravel, Thank you for your review. We appreciate you taking the time to give us your feedback regarding your experience. I apologize if you were assigned a smoking room. We do offer several room types and that we failed to get your request correct is very disheartening to hear. I apologize for the extra charge, I was informed by my front desk that you were refunded as soon as we realized the mistake. If you are ever in the St. Charles area again, please feel free to reach out to me directly, I would love to make a reservation for you personally. Thank you again for your comments and we hope to see you again in the near future. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Older,yet very well maintained motel. Manager a front desk very nice and friendly. I liked room had refrigerator, larger than most flat screen tv. Internet worked well. Breakfast in am was decent, Every was very clean in this motel.All in all a decent place to stay at a very reasonable price. I would definitely stay here again if I am in the area.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Tom B WOW! Thanks for your 5 star review. We appreciate all of the wonderful compliments you shared with our other travelers. Thanks for the compliment regarding how well maintained our hotel is, we take pride in our appearance and appreciate when a guest notices our efforts. Thanks for the positive mention regarding our guest room amenities (large flat screen television and well working internet service). Thank you for sharing with the trip advisor community how reasonable our rates are and how you would definitely be back. Again we can't thank you enough for your review. We look forward to serving you in the near future the next time you are in the St. Charles area come and see us here at the Best Western Inn. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Best Western St. Charles was very clean and well managed. Room was spacious well appointed for a mid priced hotel. Overall a wonderful value. Breakfast was included and offered decent variety and was fresh. Hotel neighbors were quiet. Location very convenient. Would return.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Steve G. Thank you for your review. First I would like to say thank you for all the awesome comments you shared with our trip advisor community. Thank you for the compliment regarding our “very” clean and “well” managed hotel. You can't imagine how much those words mean to us. We really work hard on our appearance and compliments like yours go a long way. Thank you for the positive mention regarding our “fresh” breakfast selections our “great” value and the “convenient” location of the hotel. I agree we are in a great location, close to several restaurants and shopping. Again thanks for your 4 star review. We look forward to serving you again in the near future. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

I find the Chicago area obnoxiously crowded, busy, expensive. This motel was a welcome surprise, with a great restaurant right next door, The Colonial. The staff at the Best Western was competent, helpful, friendly, professional. The room was affordable, large enough, well furnished (and everything worked well), clean, effectively refurbished. Air quality was good and the bed was very comfortable. Quiet room, too! No complaints. Was disappointed that if my dog had come we would have been placed in a Smoking room, however.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear 47Tumbleweed Thank you for your review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our clean large guest rooms, guest room amenities, comfortable bed, and the positive mention regarding the location of the hotel. It is always refreshing to hear that customer service stands out in a guest visit. I will be sure to share with the team your review. It appears you were able to utilize some of our amenities, which always makes us happy to hear, as we want to be a destination not just a place to stay. Yes, I agree the Colonial Café Restaurant & Creamery next door is a great restaurant. Again thank you again for your review, and I hope you will come back and visit us soon. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Beware...this is a motel...not a hotel . We were supposed to stay 2 nights. The wash clothes were dirty and a cricket was in our air conditioner unit !! Really really bad and my husband thinks the owners LIVE there. We stayed one night only because it was going on midnight when we arrived ... we complained to the hotel and trip advisor the next day but we had to threaten calling our credit card company to complain before they gave us a refund for the 2nd night..STAY AWAY

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear MaryHofmann, Thank you for your feedback. First I would like to offer an apology regarding your experience. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. I have looked into all of the issues you had here and corrective measures are being taken immediately. We did refund you for a 2nd night stay for all of the inconvenience you experienced. I appreciate your candid feedback as this is the only way we can truly improve. Thanks again. Have a wonderful day. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Clean room with functioning ac. Nice updated bathrooms but bedding was thrifty and interior rooms need to be updated. Convenient location. Part of hotel is still a motel and the other part that's is enclosed the exterior door are not locked so anyone could come in.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear pastabean, Thank you for your review and feedback on what you enjoyed about your last visit to the Best Western – St. Charles. Thank you very much for your positive feedback. We appreciate you taking the time to compliment us on the clean guest rooms and updated bathrooms, and it is always exciting to read that a guest noticed the upgrades the property just recently underwent. We are in the process of making several significant enhancements to all areas of our hotel, included but not limited to our updated breakfast area and guestrooms. It was a delight to meet you and we hope you will consider staying at our hotel again and planning your next visit with us. Thanks again for your review we appreciate you staying here at the Best Western – St. Charles and we look forward to seeing you back again in the future. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

The room was clean, very friendly service, very accommodating staff both morning and night. The pool was clean and heated. Breakfast was okay. The hotel could use a larger eating area and maybe some benches/chairs outside as it was a beautiful weekend, but all in all we would consider staying here again when in town.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Angela K, Thank you very much for your feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean guest rooms, excellent breakfast, but most important, our customer service (staff) was very accommodating. We are extremely happy that you choose the Best Western – St. Charles, for your lodging needs. We take pride in our level of service and I will be sure to share your comments with the team. It looks like you were able to utilize many of our amenities, which always makes us happy to hear, as we want to a destination not just a place to stay. Again we can't thank you enough for all the wonderful things you shared with our other travelers and the Trip Advisor Community. We look forward to your next visit and we hope to see you back soon. Thanks again. Yours in hospitality Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

First of all.... this is a "Motel" not a hotel. Rooms are accessed from the parking lot. The products used to freshen-up the room was disgustingly overbearing. The "breakfast included" was a joke. There was capacity for around 6 people. I had no intentions of eating there. The price of the room $99.00 (tax incl.) was a complete ripoff. This is not your typical Best Western Hotel.

The room was clean and modern, the staff was very helpful, and they have a cute little pool. And don't miss the breakfast, it will be more than you'd expect! We will return next time we come for a visit.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Christine D Thank you for your positive feedback. We were thrilled to read such a great compliment regarding our clean and modern guest rooms. It is always exciting to read that a guest found the staff to be very “helpful'. We take pride in our hotel and guest satisfaction is very important to us. I will make sure to pass on the positive review that you gave to our staff members. Thanks again for your review we look forward to see you on your next visit to the St. Charles area. Thanks again for choosing our hotel for your lodging needs. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

I have stayed at this property several times over the last few years. My complaint has always been the property was outdated by about 10-15 years. I stay because the location is exactly where I want to be. They now serve a hot breakfast and have upgraded the exercise equipment. I believe the rooms are going through a rework as well. I only stay in the executive building because I enjoy more space than a standard room and usually stay a few days. I expect to book this hotel again in the spring and look forward to additional upgrades.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
DrEECS Thank you for taking the time to write such a thoughtful and kind review. I cannot tell you how much we appreciate you taking the time to give our hotel such high praise. It is always exciting to read that a guest noticed the upgrades that the property just recently underwent. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel and I sincerely look forward to accommodating you so that you can enjoy all of the upgrades and enhancements we are making. I would like to take this opportunity to thank you for the being such a loyal guest. We really appreciate you using our hotel for your lodging needs for the past several years. Any time you are in the St. Charles area, please feel free to give me a call so I can assist you with your accommodation needs personally. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

We needed a place for 1 night in St Charles... it was neat & clean and had a free breakfast of sorts - the usual cereal waffles etc etc you get these days nothing special, but gets the day going overall a nice affordable stay

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Kent P Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such a great compliment regarding the cleanliness of the hotel. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western for your future travel needs. We look forward to the opportunity of serving you in the future. Thank you for choosing Best Western – St. Charles, Illinois. Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

Nicely maintained smaller BW hotel in historic St. Charles, IL. Offers 2 (2story) buildings: one like "Motel" drive up parking and another with interior entry rooms. Nicely maintained, updated rooms. Good breakfast, but small seating area. Small pool for a quick refreshing dip! Exercise Room. Lots of shopping, restaurants and activities in the area around the Fox River. Pretty area!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
167denisee Thank you for taking the time to write such a thoughtful and kind review. St. Charles, Illinois has a lot of attractions to offer our guest. I agree with you St. Charles is a really pretty area. Our location is great to where you can enjoy all of the local attractions. One of my favorites is the Arcada Theater Building. We really appreciate you taking the time to compliment us on the hot breakfast buffet, the exercise room and the close shopping area. Thanks for the compliment regarding the upgrades, it is always exciting to read that a guest noticed the upgrades the property just recently underwent. Again we can't thank you enough for all the wonderful things you shared with our other travelers and the positive mention of the hotels location, the good breakfast, and the newly updated rooms. We look forward to your next visit and we hope to see you back soon. Thanks again. Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

A clean spacious room for a reasonable price. Quick service when my room key did not work. Swimming pool very clean and welcoming. Hotel breakfast adequate. Colonial Café restaurant next door - walking distance, no street crossings - was great! Parking a little tight, but everybody got in.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Adventure0730, Thank you for the 4 star review and feedback on what you enjoyed about you last visit to the Best Western – St. Charles, Illinois. We were thrilled to read such a great compliment regarding the clean and spacious guest rooms. Your review mentioned that you walked to a local restaurant. St. Charles is a great town with interesting, fun tourist attractions with several local restaurants to choose from. It is wonderful to hear your awesome review and I will be sure to share this with the team. Thank you again for your review and staying at Best Western Inn of St. Charles – Illinois, and I hope you will come back and visit us soon. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

The room was clean and the AC worked well. We arrived mid-afternoon so we had time to go to the pool. The staff was very nice and the breakfast was great! There were many options to choose from and I loved the coffee machine. I used their desktop computer in the lobby to catch up on emails and chatted with the owner. It was a very nice two day stay for me.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Jean C Thank you for your recent comments regarding the Best Western – St. Charles, Illinois. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. We take pride in our level of service and it is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western – St. Charles a leader in excellence. Thanks again for choosing our hotel for your lodging needs. We truly look forward to your next visit. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

Great little hotel. Very clean room. Wonderful free breakfast, great variety, cooked fresh from real ingredients. Friendly and helpful staff. The room and the bed were comfortable. Convenient to anyplace in Saint Charles.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
CalTheRebel Thank you for your review and feedback on what you enjoyed about your last visit to the Best Western – St. Charles. I am delighted to hear you had a pleasant stay, thank you very much for your positive feedback. We appreciate you taking the time to compliment us on the clean guest rooms, comfortable bed, and it is always exciting to read that a guest noticed the hot breakfast buffet. We also appreciate the positive review that you gave to our staff. We take pride in our level of service and I will be sure to share your comments with the team. Again we can't thank you enough for all the wonderful things you shared with our other travelers and the positive mention of the hotels location. We look forward to your next visit and we hope to see you back soon. Thanks again. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

The staff are very helpful and customer friendly. The hotel room was very clean and comfortable. The breakfast was a good choice of items, all very tasty. the location was very convenient to downtown and the convention center and local restaurants.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Danny W, Thank you for your recent comments regarding the Best Western-St. Charles, Illinois. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Thank you for the compliment regarding our breakfast choices. We take pride in our level of service and I will be sure to share your comments with the team. Your review is a highlight of what we want all our guest to mention. The location, our clean and comfortable guest rooms, good breakfast and friendly staff. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. We look forward to the opportunity of serving you in the future. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western – St. Charles a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to your next visit. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

We stayed at this Best Western for 9 nights at the end of May while we were waiting for our Grandson to be born. We originally had only booked for 5 nights, but had to add an additional 4 nights because our Grandson wasn't quite ready to come out yet! We travel all the time, and this property had one of the BEST breakfast buffets we have ever had! Property is going through some renovations, but other than that, our stay was perfect!!!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Arlene T, We are extremely happy that you choose the Best Western – St. Charles, for your lodging needs while waiting for the Family's Special Arrival. It was truly a delight to meet you and your family. I am delighted to hear you had a pleasant stay, thank you very much for your positive feedback. We appreciate you taking the time to compliment us on the breakfast buffet. We take pride in our level of service and I will be sure to share your comments with the team. Congratulations on your newest family member. Again we can't thank you enough for your review. We look forward to your next visit and we hope to see you back soon. Thanks again. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501

I generally have much better service at Best Western than what I was treated here. the owner was initially condescending and refused the discount I should have received as a member of Best Western. I could smell smoke and the lights weren't blacked out by the shades that other Best Westerns usually have. overall, this is the worst Best Western I've been to, and it was because of staff. good breakfast, very clean, great Internet, very convenient location.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
TravelingBerg, Thank you for your review. I would like to sincerely apologize for the inconvenience we might have caused you, during your stay with us. We are looking into any staffing issues we may have and will address them immediately. Our goal as always is to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. We do our very best to accommodate all our guests. Thanks for bringing these issues to our attention so we may address them with our management team. Please accept my deepest apologies for the smoking, we are always disappointing when neighbors around or outside choose to not be respectful of our other guests, and we do our best to avoid these situations. Thank you so much for the compliments regarding the good breakfast, very clean rooms, the great internet service and our convenient location. If I can be of service in any way please do not hesitate to contact me directly. I would love the opportunity to speak with you in more detail about the disappointments surrounding your recent stay with us. Thank you again for your review. Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: Toni@cepekconsulting.com

Very nice hotel - staff very accommodating. Will definitely stay here again if the need arises. The room we staying in smelled nice and fresh and the bathroom had recently been updated. The beds were comfortable too.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Marianne K, Thank you for taking the time to write such a thoughtful and kind review. We are so happy that you enjoyed your stay. I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. I would like to take this opportunity to thank you for the positive feedback regarding our fresh smelling guestrooms, we take pride in our hotel and guest satisfaction is very important to us. We were thrilled to read such a great compliment regarding the comfortable guest room beds. It is such a delight when a guest recognizes, we just recently updated our guestrooms. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel and I sincerely hope that you would stay with us again so that you can enjoy all of the upgrades and enhancements we are making. It is always exciting to read that a guest found the staff to be very nice and accommodating. I will make sure to pass on the positive review that you gave to our staff members. Thanks again for your review we look forward to see you on your next visit to the St. Charles area. Yours in hospitality Toni Ellis – Management 847-464-8501 support@cepekconsulting.com

Booked a room last minute for the night after an out of town wedding we were attending. Average hotel. Clean and comfortable, but old and in need of updates. Staff were extremely friendly and helpful. Nice breakfast options to grab something quick before checking out.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Mcpjferels, Thank you for your review on TripAdvisor. I appreciate you taking the time to let us know about your experience. Thank you for the compliment regarding our clean and comfortable guest rooms. We appreciate the recognition you gave to our staff as we strive to provide excellent service to our guest. We were delighted to hear that you enjoyed our breakfast options. Thank you for taking the time to give us some feedback regarding the hotel. We are in the process of making several significant enhancements to all areas of our hotel, thank you again for your review, and I hope you will come back and visit us soon. Yours in hospitality Toni Ellis – Management 847-464-8501 toni@cepekconsulting.com

Everything was clean, comfortable and convenient plus staff was courteous and helpful. Did not use free breakfast in hotel but plenty of restaurants and shopping close by within walking distance. Easy access and good parking as well.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
William H, Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such awesome feedback regarding our hotel and staff. It is always exciting to read that a guest found the staff to be “courteous and helpful”. Kind words such as yours mean so much to our team. We take pride in our level of service and I will be sure to share your comments with the staff. I cannot tell you how much we appreciate you taking the time to give our hotel such a wonderful compliment regarding our location. St. Charles is a wonderful area with a variety of restaurants and shopping within walking distance of the hotel. Thank you for staying with us and we look forward to seeing you again during any future trips you make to this area. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

We were checked in by Kushni (spell?) with a great big smile and check in took about three minutes-when my wife could not figure out how to use the wifi she walked her thru the steps with patience and grace. The property competes with a very clean city and raises the notch a bar. You have the feeling that if you were about to drop a candy bar wrapper on the grounds someone from housekeeping would be there to catch it before it hit the ground.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Kim M, Wow, what a wonderful review. Thank you for your 5 star review and feedback on your last visit at the Best Western – St. Charles. We really appreciate the positive comments regarding our staff. I will make sure to pass on the positive review that you gave to our staff member Khushi. We are always pleased to receive praise and acknowledgment of such a positive nature. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western – St. Charles a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Best Western – St. Charles, Illinois. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Three of us stayed here Memorial Day weekend for a wedding. I booked online and got a good rate on a large room. The room was very clean. The bed was kind of average and the pillows were big and kind of hard. As others have stated, the bathroom needs an upgrade. The TV was huge. Easily a lot larger than in other hotels I've stayed in. The wifi was free, which is always nice. The hotel is conveniently located and was easy to find. The staff was friendly and very helpful. We got a nice roll-away bed for my kid and the room was large enough to easily accommodate it. So, overall, it's not great, but it's not so bad if you get a good deal on it. I wouldn't pay more than $125/night to stay there, but by booking through a travel site I didn't pay anything near that anyway!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Swissclerk, First, I would like to thank you for staying at our hotel. I would also like to take this opportunity to thank you for the positive feedback regarding the cleanliness of our guest rooms, our HUGE guest room television, the free WI-FI and also the convenient location of the hotel. Thank you so much for recognizing our “friendly” and “very helpful' staff. We really appreciate when a guest makes a positive comment regarding our staff members. I will make sure to let the team know about your review. I am sorry to hear that you were not impressed with our guestroom bathrooms. I will be addressing this issue with my management team immediately. Your comments enable us to take action and make sure all of our hotel amenities are meeting your expectations. Guest satisfaction is very important to us. Thanks again for choosing our hotel for your lodging needs. Thank you for taking the time to write about our hotel. The next time you are in the St. Charles, Illinois area, please come and visit us again. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Great room, great breakfast, very clean and quite, very nice owners. I would highly recommend this hotel and would come back. Of all of the hotels in the area this is by far the best hotel. The owners take great price in the condition and services provided at this hotel. It is close to all of the attractions in the area.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
809louisb, Thank you so much for your great review on Trip Advisor. We are so happy that you enjoyed your stay, and we are honored and humbled to be considered one of the best hotels in the St. Charles area. We very much appreciate your very positive review of the hot breakfast, our clean guest rooms and very nice owners. We take pride in our level of service and I will be sure to share your comments with the entire staff. Kind words such as yours mean so much to our team, and I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. Thank you again for staying with us and we look forward to seeing you back again in the future. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

We stayed in the hotel as part of a business trip for my wife. It is a motel type of place which also has executive rooms, that are really big. The room is comfortable (nice spacious bed, aircon, huge tv, lots of space), although it's quite outdated: there's a dusty smell to the room and the bathroom could use an update. The breakfast in this hotel was not so good: plastic cutlery and lots of unhealthy stuff (waffles, cookies, sugary non-fat yoghurt). So it was a pleasant stay, but not more than that.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear MartijnVrenssen, Thank you for taking the time to give us some feedback so we can continue to improve. Thank you for the compliments regarding our executive rooms and how comfortable and spacious they are. I am sorry to hear that you were not impressed with our breakfast choices. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly at (847) 464-8501. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. Thank you so much for bringing these issues to our attention so we may address them, and I sincerely hope that you will return to give us another chance in the near future. Thanks again for your review. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

The location of this hotel was very convenient for us. Per previous reviewers' recommendations, we requested a room in the "executive building" and on the first floor since there is no elevator. The carpeting and bedding in our room appeared new. The heater was working well, which was a blessing since we visited on a cool weekend. No matter where your room is located, you have to go outside to get to the lobby and breakfast room. The breakfast had a good variety of hot and cold items, but it is a very small area. I had to ask a gentleman who was sitting at a table in front of the juice machine to pour me a glass of juice. The exercise room and equipment was great - very clean and looked new. The employees were all very nice. WiFi was kind of slow.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
LoveBeaches1017, Thanks for your feedback. Thanks for your positive comment regarding the convenient location of our hotel. We appreciate the compliment regarding the employees were all very nice. We take pride in our level of service and I will be sure to share your comments with the team. Best Western – St. Charles is located in a great area with several local restaurants and attractions. Thank you again for your review, we look forward to seeing you on your next visit. We hope your travels bring you back to the St. Charles, Illinois area in the near future and we look forward to having you stay with us again. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Email: support@cepekconsulting.com

Per previous reviewers' recommendations, we requested a room in the "executive building". The room was nice with new carpeting and bedding. The heater and television worked well. The breakfast was good and plentiful, but they could use a larger space. A gentleman was sitting at a table in front of the juice machine, so I had to ask him if he would get me some juice. No matter where your room is located, you have to walk outside to get to the lobby and the breakfast area. The location of the hotel was very convenient for us. The fitness room and equipment was in excellent condition.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
LoveBeaches1017, Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read that our breakfast was good and plentiful. It is always exciting to read that a guest noticed the upgrades the property just recently underwent. On behalf of the entire team here at the Best Western – St. Charles, we would like to say thank you for choosing our hotel for your lodging needs. Thank you again for your review, we look forward to seeing you on your next visit. Any time you are in the St. Charles area, please feel free to contact me so I can assist you with your accommodation needs personally. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Email: support@cepekconsulting.com

This is a decent hotel. They are currently renovating. When we got our room it was two queen beds and I specifically asked for a king. I went back to the desk and they were able to switch us to a king room. The room was clean, updated. No comforter on the bed just two sheets and a blanket (could use a comforter when temperature is still cool out). Everything worked properly (lights, tv, hair dryer -- although if dryer gets to hot from being on to long it does shut off temporarily). There was no bars in the shower area, could use one. The full breakfast was really good and yes they could use more seating area or you can take it to your room! Night person at desk not as friendly as morning person (don't remember names). I would stay again.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Valued Guest, Thank you for your review. Our goal as always is to provide a great stay for our guests. I was delighted to hear that we were able to accommodate your request for the king room. We do our very best to accommodate all our guests requests. I would also like to take this opportunity to thank you for the positive feedback regarding the guestroom amenities and our full breakfast buffet. I apologize for the blanket missing from your guestroom, I will look into this matter immediately. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel and I sincerely hope that you would stay with us again so that you can enjoy all of the upgrades and enhancements we are making. Thank you again for your review and staying at Best Western – St. Charles. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Email: support@cepekconsulting.com

Just returned home from a stay at Best Western Inn, St Charles. Check-in was very smooth and the lady at the front desk was very nice. We did have several request and those were promptly addressed and handled very professionally. The room exceeded my expectations...very clean, recently remodeled, great bed, clean bathroom...very nice indeed. New LG flat screen TV and great internet service. Lynn and I are looking forward to our next visit. Thank you for a very pleasant stay.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Hello Lawdogspipes, Thank you for the 5 star review and feedback on what you enjoyed about your last visit to the Best Western – St. Charles. I am delighted to hear you and Lynn had a pleasant stay, thank you very much for your positive feedback. We appreciate you taking the time to compliment us on the clean guest rooms, comfortable bed, and it is always exciting to read that a guest noticed the upgrades the property just recently underwent. We also appreciate the positive review that you gave to our staff. We take pride in our level of service and I will be sure to share your comments with the team. Again we can't thank you enough for all the wonderful things you shared with our other travelers and the positive mention of the hotels location, the great internet service, and the guestroom amenities. We look forward to your next visit and we hope to see you back soon. Thanks again. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com 630-584-4550

Stayed here two times in the last two years and will likely return. Rooms are big, kept very clean daily and the breakfast ain't bad. Many shops and restaurants close by and not too far from the Metro train to downtown Chicago. Staff has always been friendly and helpful. This trip's sleep was interrupted twice by some early morning noise; probably mechanical. Also, wifi a little weak, but this room was in the back portion of the hotel. Overall, good place, good folks.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Cigarron Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such a great compliment regarding the cleanliness and great locations of our hotel. It is always exciting to read that a guest noticed the helpful and friendly staff. We were so pleased to hear that you enjoyed the many shops and restaurant close to the hotel. On behalf of the entire team here at the Best Western – St. Charles, we would like to apologize for the loud noise you experienced in the morning. We are looking into the matter and will address this with our management team immediately. Thank you again for your review, we look forward to seeing you on your next visit. We hope your travels bring you back to the St. Charles, Illinois area in the near future and we look forward to having you stay with us again. We can't thank you enough for all the wonderful things you shared and we hope to see you back soon. Yours in hospitality Toni Ellis – Management Toni@cepekconsulting.com 630-584-4550

Came to St. Charles, IL for a family visit and was very glad with the condition of this hotel. Nice quiet hotel in great area. Wonderful hot breakfast with lots of variety and selections. Clean rooms with very comfy beds. Good selection of TV channels and easy working internet for my family to use. We had a first floor room with parking right outside our door which makes it very easy and accessible.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear T2597SVcarla, Wow!!! What an amazing review! Kind words such as yours mean so much to our team, and I cannot tell you how much we appreciate you taking the time to give our hotel such high praise. Your review is a highlight of what we want all our guest to mention in reviews. Our clean guestrooms, the working internet service, the hot breakfast buffet with “lots of variety”, and the easy and accessible parking. We are extremely happy that you choose the Best Western – St. Charles, for your family's visit. It was a delight to meet you and your family. We hope you will consider staying at our hotel again and planning your next family visit with us. Thank you again for your review, we look forward to seeing you on your next visit. Thanks for staying with us and we look forward to seeing you back again in the future. . Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

Lived the staff and the customer service provided by finding a way to get a room at late part of night, after midnight. The front desk employee was able to book a room after a cancelation and was very happy to help complete check in service much faster than usual because of lateness of check in and was able to make the stay seem like no time was lost versus if we were to check in at normal say check in time and have the full day to pay for and enjoy our stay! Thanks again.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Brett B. Thank you for your recent comments regarding the Best Western – St. Charles, Illinois. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. We take pride in our level of service and it is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western – St. Charles a leader in excellence. We truly look forward to your next visit. Thanks again for choosing our hotel for your lodging needs. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

We had two rooms for Easter weekend, with grandkids in tow. They put us close together, and respected our privacy. ..of course, they were all but happy to help when asked. We are appreciative of all the remodeling they have undergone. It looks marvelous, and is spotlessly maintained. We even used the exercise room this time! We'll keep coming back!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
David M. Thank you for your awesome review! I am so pleased to hear that you and your grandkids chose our hotel for your Easter weekend getaway. It looks like you were able to utilize some of our amenities which always makes us happy to hear, as we want to be a destination, not just a place to stay. We are always pleased to receive praise and acknowledgment of such a positive nature especially regarding the appearance and the “spotlessly maintained” lobby and guestrooms. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western – St. Charles a leader in excellence. We hope your travels bring you back to the St. Charles, Illinois area in the near future and we look forward to having you stay with us again. We can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com 630-584-4550

Check-in was cold and very impersonal. Neither person behind the desk was dressed professionally. And most aggravating of all was that two of the owners were loudly arguing in a foreign language while guests were trying to eat breakfast. It was very disturbing. Plus, hotel workers were eating in the breakfast area where there was hardly enough room for guests. Terrible experience and unusual for a Best Western. Also, the outside doors not locked at night.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Sue D., First, I would like to thank you for staying at our hotel. I also would like to sincerely apologize for the inconvenience we might have caused you, during check-in. We are looking into the matter and will address this with the staff members. Our goal as always is to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. We do our very best to accommodate all our guests. Thank you so much for bringing these issues to our attention so we may address them with our management team. Again please accept my deepest apologies for the issues with your stay, and if I can be of service in any way please do not hesitate to contact me directly. I would love the opportunity to speak with you in more detail about the disappointments surrounding your recent stay with us. Thank you again for your review. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: Toni@cepekconsulting.com

Great rooms, clean, excellent breakfast, excellent customer service. We had a large party stay there this past weekend for a family event. When we are back in town will most definitely stay there. The only negative thing would be the loud conversations by the cleaning staff in the hallway early in the morning.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Karen C. Thank you very much for your feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean guest rooms, excellent breakfast, but most important, our customer service (staff) was excellent. We are extremely happy that you choose the Best Western – St. Charles, for your Family's Special Event. It was a delight to meet your family and friends. We hope you will consider staying at our hotel again and planning your next event with us. I would also like to take this time to apologize for the loud conversation outside your guest room door. I have looked into this matter and corrective measures are taking place. We truly thank you for choosing our hotel for your family's accommodations. Thank you again for your review and we look forward to see you soon. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

We had such a great experience at the Best Western Inn of St. Charles! After booking this trip on Expedia and accidentally requesting a smoking room, we got to the hotel and Mr. Patel was able to upgrade us to a non-smoking whirlpool room at a very good price! The customer service was atypical and definitely appreciated. Plus, the location was easy to find, great parking, and the restaurant next door was perfect for our late night ice cream craving! We would absolutely stay here again!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
hcrowen Thank you for taking the time to write such a thoughtful and kind review. Comments such as yours mean so much to our team. I cannot tell you how much we appreciate the positive comments regarding how easy our location is to find. I am delighted to hear Mr. Patel was able to accommodate you with an upgrade on your guest room. I was also excited to hear you enjoyed one of the local restaurants here in the St. Charles area. St. Charles is a great town with interesting and fun tourist attractions. Our location is great to where you can enjoy all of the local attractions. Thank you again for your review and staying at Best Western – St. Charles. We look forward to seeing you in the near future. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

We have used this Best Western Hotel many times over the past 12 years. We have always been satisfied. We were pleasantly surprised with our last stay that there had been some redecorating to the rooms, and upgrades to the breakfast. The hot offerings for breakfast were an especially nice addition. The only negative, and it's a small one, is that the lobby/breakfast area is a bit small. We have always been pleased with the cleanliness and comfort of the rooms and helpfulness of the staff. We will stay here again.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Paula1964_13 Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read that our staff is helpful and receive such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest noticed the upgrades the property just recently underwent. We were so pleased to hear that you enjoyed our hot breakfast buffet. On behalf of the entire team here at the Best Western – St. Charles, we would like to say thank you for choosing our hotel for your lodging needs. Thank you again for your review, we look forward to seeing you on your next visit. Any time you are in the St. Charles area, please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

Older motel in need of renovation. We saw a dozen or so ants in bathroom. Staff was friendly. Motel was in convenient location. Not up to the same quality as other Best Westerns that I have stayed with.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dale H. Thank you for your review on Trip Advisor. I appreciate you taking the time to let us know about your experience. I apologize for the ants in your guest room. I have looked into this matter and corrective measures are taking place. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western for your future travel needs. We are in the process of making several significant enhancements to all areas of our hotel, included but not limited to our updated breakfast area and guestrooms. Once again, we appreciate you taking the time to share your comments with us. I hope you will consider giving us another try. Thank you again for your review. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

Came here for a night out in Geneva. Got an exterior room. Was somewhat musty smelling. I found one of those old "cone" shaped air fresheners hidden in the closet in an attempt to cover it up. Aside from that the rooms were properly cleaned. Breakfast was more than expected and well stocked. If it weren't for the smell of the room, my review would be much better.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Chris B First, I would like to thank you for staying at our hotel. Thank you so much for bringing these issues to our attention so we may address them, I also would like to sincerely apologize for the inconvenience we might have caused you regarding your guestroom. We are actively working on this issue and corrective measures are being taken. We appreciate the recognition you gave to our “well stocked” breakfast buffet, we strive to provide a variety of choices to our guest. I would also like to take this opportunity to thank you for the positive feedback regarding the cleanliness of our guest rooms. We truly look forward to your next visit. Thanks again for choosing our hotel for your lodging needs. Any time you are in the St. Charles area, please feel free to contact me so I may assist you with your accommodation needs personally. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

My wife and I go to concerts at the Arcada Theater, which is only about a mile down the road from this facility, a few times every year. We always sty here, because we know the place is spotlessly clean (newly remodeled, too), and the staff is very accommodating. They feature a great, REAL breakfast, as well! You can't find a better place in the area for this price. Four stars in my book!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
TimothyTegge, What an amazing review! Kind words such as yours mean so much to our team, I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. We take pride in our level of service and I will be sure to share your comments with the staff. I would also like to take this opportunity to thank you for the positive feedback regarding the appearance and cleanliness of our guest rooms. St. Charles is a great town with interesting and fun tourist attractions, one of my favorites is also the Arcada Theatre. Thank you again for your review, we look forward to seeing you on your next visit. Any time you are in the St. Charles area, please feel free to contact me so I may assist you with your accommodation needs personally. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

We love this Best Western! After having a complete knee surgery before Christmas I was so looking forward to this trip. We found our favorite room had been beautifully updated and was so warm and cozy. I needed some quiet time and this was perfect! The owner and staff were excellent to our every need and couldn't be any better. The continental breakfast has also reached another level ,which was fantastic! We will return again and again as our number one choice to stay.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Lonestarmary Wow, thank you so much for your great review on Trip Advisor. We are so happy that you enjoyed your stay and enjoyed your guest room amenities and the breakfast buffet. We appreciate your kind words, they mean so much to our team. I will make sure to pass on the positive review that you gave to our staff members. It is all ways a joy to hear positive feedback regarding the staff. We truly look forward to your next visit and on behalf of the entire Best Western team here in St. Charles, we would like to say a sincere thank you for choosing our hotel for your accommodations. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

no complaints. it has a bed, a shower, a fairly large room. included is a modest breakfast. the price is right. nothing special but it is more than enough for a nice stay here. couldn't find anything negative to say about this place.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
David E., Thank you for your comments on Trip Advisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel. Again we can't thank you enough for you positive comments. Should your travels bring you back to visit the St. Charles area, we hope you will consider staying here at the Best Western. We look forward to seeing you soon. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

This hotel is our home away from home at least three or four times per year. The room is always clean and comfortable. They have a nice breakfast ( including hot items). The staff is helpful. there is a fitness room and a washer and dryer available for guests to use. It is a convenient hotel as it is close to historic downtown St. Charles, Illinois. We highly recommend this hotel.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
40lorna, I am delighted to hear you had a pleasant stay, thank you very much for your positive feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean rooms, the hot breakfast buffet, the hotel amenities, but most important, that our staff was friendly and helpful. It is wonderful to hear your awesome review and I will be sure to share this with the team. Thank you again for your review and staying at Best Western Inn of St. Charles – Illinois, and I hope you will come back and visit us soon. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

Horrible place to stay. Their newly remodeled side was so outdated. The king jacuzzi was a cheap hotel style even by standards 20 yrs ago. I can't believe they're AAA rated. The tub was full of mold and crud (have pictures to prove it) due to poorly cleaned jets even after I ran a sanitizing tablet. Yuk. The free breakfast was nasty, orange flavored water for juice, fake syrup, not sure if the eggs were real and the coffee machine coffee was just colored water. Never will I ever go to ANY best western because of this place. The only reason I gave a one star rating was for the lady that was at the counter who was so sweet ( but was unable to make any decision without calling the manager)...too bad.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Gina Q., Thanks for your feedback. Your comments enable us to take action and make sure all of our hotel amenities are meeting guest expectations. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. I sincerely apologize for the issues you experienced in your guestroom. Guest satisfaction is very important to us. I will look into this matter immediately with my management team and will make any necessary changes to our guestrooms. I would love the opportunity to speak with you in more detail about the disappointments surrounding your recent stay with us. At your convenience, please contact me. Sincerely, Toni Ellis Guest Service Manager BEST WESTERN Inn of St. Charles Office: (847) 464-8501 Email: support@cepekconsulting.com

We've stayed at this motel twice. The first time, we stayed in the section right next to the office - where the room entrances lead directly to the outside, like an old-school motel. Those rooms were extremely average, bare bones, no frills, not that great. Fridge and microwave was nice. TV options very limited. But the bed was comfy. OK - the second time we stayed in the new section which is a brick building right next to the pool. COMPLETELY different experience. The room was much nicer and newer. Very quiet. No outdoor exposure entering and exiting the room. The room was much bigger and the bathroom much nicer. Very surprised they charged us exactly the same fee for both rooms. The pool is outdoors, so wasn't in season to try that out. Nice location - close to downtown St Charles.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dschick, Thank you for your review and feedback. St. Charles is a great town with interesting and fun tourist attractions, one of my favorites is the Arcada Theatre. I was delighted to hear you enjoyed your stay in the newly renovated section of the hotel. We appreciate the candid feedback we received and welcome any opportunity to improve. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel. Thank you again for your review, we look forward to seeing you on your next visit. Any time you are in the St. Charles area, please feel free to contact me, so I can assist you with your accommodation needs personally. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

I had stayed at this property a few years ago and it was getting a little tired. I usually stay a two different hotels nearby, but both were full for this trip. I received a room in the South Building when I checked in, and I was not expecting much to be honest. The building and rooms appeared to be completely renovated and everything was very nice and clean. I was not disappointed with my stay!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Mark 2474, Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest noticed the upgrades the property just recently underwent. Thank you again for your review, we look forward to seeing you on your next visit. Any time you are in the St. Charles area, please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

We have stayed at this property once before. We got a room in the newly remodeled back section. The rooms are big & spacious...much less noise and light than the rooms in the older section. Its just nicer in that back section. We recieved a room on the second level of the old section. Too much light..too much noise. You didn1`t hear nothing tucked in that back section. Rooms are much nicer back there.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Chris Benning, Thank you for your review. Our goal as always is to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. We do our very best to accommodate all our guests requests. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel. Again please accept my deepest apologies for the issues with your stay, and if I can be of service in any way please do not hesitate to contact me directly. Thank you so much for bringing these issues to our attention so we may address them, and I sincerely hope that you would stay with us again so that you can enjoy all of the upgrades and enhancements we are making to the hotel. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

All I can say is WOW! Best westeen has stepped it up!! Very impressed, had an awesome time at the hotel and in the shopping area!!!! There is so much to do in this beautiful town...great food, people...shopping!!! Had an absolute awesome time!

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Renee Ellen C., Thank you for your 5 star review and feedback on your last visit at the Best Western. St. Charles is a great town with interesting and fun tourist attractions one of my favorites is the Arcada Theatre. We are so happy that you and your family enjoyed your stay. Your review is a highlight of what we want all our guests to mention in reviews. Again we can't thank you enough for you positive comments. Should your travels bring you back to visit the St. Charles area, we hope you will consider staying here at the Best Western. We look forward to seeing you soon. Toni Ellis – Management support@cepekconsulting.com

Be very careful during booking; was placed in smoking room first night and this was not identified when booking through Best Western website. Next day I requested a room change, hotel checkin clerk did not have the authority to do this and had to contact the manager/owner to get approval first.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Dear Steve W. Thank you for your review on TripAdvisor. I appreciate you taking the time to let us know about your experience. I apologize for the smoking room you received at check-in. I have looked into how this happened and corrective measures are taking place. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western for your future travel needs. Once again, we appreciate you taking the time to share your comments with us. I hope you will consider giving us another try. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

The room was attractive, clean and spacious. The breakfast was excellent. Staff needs to tell guest of the additional seating in the basement for the overflow. Staff allowed guest to stand to eat without telling them of the extra room downstairs until after the fact.

Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review
Natella M. First, I would like to thank you for staying at our hotel. I also would like to sincerely apologize for the inconvenience we might have caused you, during breakfast. I am so sorry, you had to stand while eating your breakfast. We are looking into the matter and will address this with our maintenance team immediately. I would also like to take this opportunity to thank you for the positive feedback regarding the appearance of our guest rooms and breakfast buffet. Thanks again for choosing our hotel for your lodging needs. I hope you will come back and visit us soon. Yours in hospitality Toni Ellis – Management support@cepekconsulting.com

This hotel is close to everything and keeps improving with each stay. They are constantly do improvements. This time our beds were brand new and so comfortable! Same with sheets and bedding. There is a free breakfast of waffles or pancakes. By nice people. Next door is the Colonial for meals.

The room was a good size. Decor was up to date. The room was very clean and neat so I was very happy. There was lots of storage/places to put our stuff in the room. My only complaints was regarding the useless hair dryer and also the water pressure in shower was very low.

Room was very clean, with the exception of a fair amount of dust on the tables...I assume it hadn't been rented out in awhile. The building is quite old and could really use an update. Despite this, it seems to be in good repair and well-maintained.

We stayed at this hotel last year and again this week. Pleasant and courteous staff. Clean room and bathroom was updated. Very quiet. Continental breakfast was average. Not a luxury hotel but reasonably priced and close to downtown St Charles.

The Best Western Inn St. Charles is a Nice Hotel for the Price, you cannot find too many hotels for under $100 these days so we gave it a shot. The check in desk area was very nice looking, the young man that checked me inn looked very presentable, he was even wearing a tie which I thought was a nice touch, we got our keys and headed to our room which all have doors to the outside like an old style Inn. The outside stairwells were not too clean, we got to our room and opened the door. The bed did not have a comforter on it which was a little strange, then I set my stuff down and sat on the bed, It was VERY hard. The rest of the room was clean, nice big flat screen and the bathroom looked like brand new with nice up to date tile and faucets, and the shower the next morning was wonderful so much water pressure! Over all not a bad room just the bed was uncomfortable.

The facility was clean. The room was spacious. I loved the bed. This hotel is right on the highway which makes it accessible. It is very close to the various businesses in St. Charles which is a nice city to visit.

no welcome. I felt like I was interrupting the office employee. no conversation. First room was in the original building. horrible smell. no ventalation. the smell was 40 years stale and made me sick within 5 minutes. I was able to change rooms. That room was very nice. looked like it was newly built.

Check in was very quick and when we got to our room, the beds had updated coverings and I had a very comfortable sleep. Wifi was excellent, Amenties in the bathroom were excellent. We had a very large screen updated model TV with lots of channels. Hotel is in a great location, just a mile from downtown St. Charles. We would stay here again in a heartbeat. Didn't partake in their daily breakfast, it was late when we checked out. There is a wonderful restaurant, Colonial House, which you can walk to.

During my stay everything was as expected. The only one thing I wish – open windows. There was so nice outside and fresh air so needed in the room. It's un logical to run loud AC unit to get fresh air when it's just outside. Lucky, you can keep front door open if you staying on the second floor …