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Best Western Hotel St. Augustine I-95, Saint Augustine

3.5/5  - basé sur 690 notations.
2445 State Road 16, 32092-0701, Saint Augustine, United States - See map

This St. Augustine, Florida hotel offers a great location with easy access to many of the area’s attractions, tours and events. Guest rooms have been updated, and its friendly staff will make you feel at home. Rooms features new flat panel televisions, free wireless Internet, private bath, coffeemaker, hairdryer, work desk, and more. Relax on our new pillow top queen beds or select one of our spacious king rooms. Dogs under 30 pounds are welcome with a small one-time non-refundable pet fee. There are limited pet rooms available, so we suggest advance reservations. Start your day with a complimentary deluxe continental breakfast, enjoy a swim in our large outdoor pool, or get a good workout in our fitness center. Catch up with work or home in our lobby business center. Local sightseeing tours provide a free shuttle from the hotel to the historic district when you purchase their three day tour pass. There are two outlet malls within one mile, and St. Augustine’s Castillo de San Marcos, Ripley’s Believe It or Not, Ponce de Leon’s Fountain of Youth, and St Augustine Alligator Farm, are only minutes away. Area beaches are nearby and you can enjoy swimming, surfing, hunting for shark’s teeth, shelling and wildlife. Just need a place to rest for the night? We are any easy stop on the way to Daytona Beach, Orlando and South Florida, or points north. We are just 45 minutes from NASCAR Daytona 500, Bike Week and Biketoberfest in Daytona. One exit north is the World Golf Hall of Fame and IMAX Theater, and the PGA Tour Golf Academy. Perhaps you’ve heard of The Slammer & Squire, and The King and The Bear golf courses? For a great stay in The Nation’s Oldest City with nearby restaurants, shopping, many amenities, and lots to do, make a reservation at the Best Western St. Augustine I-95 today and save! Enjoy your stay.

Best Western

Hotel St. Augustine I-95

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 686 guest reviews
NOTE ISSUED
Excellent
182
Very Good
231
Average
161
Poor
57
Terrible
55
REFER TO NOTICE
Business Business
37
Couples Couples
258
Family Family
271
Friends getaway Friends getaway
60
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great deal but never will stay here again ....."

1
18/09/2018

We went out and brought some roach and ant spray because there were a bunch of spiders in our room. Also, there were itty bitty tiny bugs on the counter and we sprayed the whole hotel room down. We kept all our bags closed and slept with our clothes on. The rooms were not in the best conditions either. We could hear people walking their dogs throughout the night as well as dogs barking. There were holes in the bathroom. This was just a mess as I don't understand how they could have three stars and have reviews so high. Maybe because the beds are super comfortable... also our room never got serviced wasn't happy about that...

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. We apologize for any inconvenience and we will use your feedback to implement improvements. We hope you also consider staying with us again.

"I Only Wish My Bed At Home Was This Comfortable!!!"

4
18/09/2018

I was a little suspect of this hotel as it sits back off the road and you have to drive through a Taco Bell parking lot to get there. Also I didn't realize the doors opened to the outside instead of a hallway which is what I usually prefer as a woman traveling alone. Do when I pulled into the parking lot I immediately thought I will stay only one night here then find something else. But I was pleasantly surprised! The desk clerk that checked me in was very pleasant. My first impression of the room was that is was a little dated- but was very clean and roomy. It did not have a microwave but it did have a refrigerator. Tv was great with several movie channels. The bed was totally Awesome!!! They have soap & shampoo dispensers instead of individual soap- shampoo- conditioner bottles- so I would recommend bringing your own shampoo/conditioner. The breakfast offered a good variety of items. The desk clerk that checked me out was very friendly and helpful. The price of the room was a really great deal also. was Overall it was a great place to stay & I would stay there again if I'm in that area. Definitely recommend!

"Good deal and close to downtown but...."

1
25/08/2018

We walked in and the people up front weren't very inviting at all. It was awkward and completely quiet while we waited for our room keys. We get em and realize the rooms are outdated, found a couple roaches behind the bed looking for an outlet as the lamps with outlets weren't working, ALL 4 pillows had strands of someone else's hair on them, and the bed itself creaks extremely bad on one side. Honestly if this wasn't just for one night, I'd be raising hell at the front desk but definitely think, especially with us arriving 5 hours AFTER check in time began, that the room should have been cleaned better as well as maybe had this mattress replaced. I work where mattresses are sold and I can tell this mattress has been here a pretty long time. Overall I would probably never stay here again.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will use your feedback to make improvements.

"Great Hotel Stay"

5
21/08/2018

Great Rates, close to everything. room was extremely comfortable very clean and had a great smell. The staff was super nice and very helpful. i would definitely recommend this hotel to other. will be staying here more times when visiting st Augustine,

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. We are glad you were satisfied with your stay.

"A mixed review"

3
16/08/2018

This hotel has some really good features and some areas for improvement. A nice warm welcome when we checked in. A nice swimming pool area and a really clean pool. It's well placed to get to both St Augustine and Jacksonville. The biggest downside for us was the dampness in the room. Our clothes and bedding felt cold and damp. Breakfast offered a good range of items and the staff member was really helpful.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will use your feedback to make improvements. Thank you Tanya Front Desk

"Weekend get away"

2
06/08/2018

Very disappointed in this location. The room was not up to par, broken phone in the room, stains on the shear curtains, yellow substance running down the bathroom door, breakfast was terrible and not stocked or taken care of.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Satisfied!"

5
12/07/2018

I have zero complaints! Worth the money and breakfast was decent. Staff was friendly and they made checking in and out easy. Stayed 4 nights. Pet friendly. Grounds were kept clean. I will definitely stay there the next time I visit St Augustine.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Great rates"

5
11/07/2018

Great location. Called many other hotels prior to staying hear and all were full. There prices were half what I am used to paying, friendly staff. It came with a free breakfast...wasnt worth much more...but it was there. CLEAN comfortable room

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Best Western"

3
09/07/2018

The place was fair. It was relatively close to the Downtown Area. The location was excellent. The rooms were clean but a bit outdated. The pool area was tiny. I breakfast was average, they had a selection of fruits and cereal.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Cheap near beach"

4
24/06/2018

Overall a good place to stay. 15 to 20 min to beach. Busy especially weekend. Clean. Decent breakfast and friendly staff. We traded in towels and they forgot our hand towels. No biggie though. Easy access to highway.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Great price close to the beach! "

5
19/06/2018

We stayed here for a few days to attend a wedding. We were looking for something inexpensive but decent. For the price and right across the street from the beach, we were highly satisfied. It also included free breakfast every morning and the pool and hot tub were nice as well. If you're looking for a budget friendly hotel, but not a dump and walking distance to the beach, this place can't be beat.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Dumpy Motel"

2
18/06/2018

This motel is badly in need of renovation. We had corroded bathroom fixtures, poorly patched walls and filthy A/C coils, among other things. The room is small and the furniture is too large. The breakfast buffet was very crowded and had the fewest choices possible. We were very disappointed.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Than you for doing our review online.

"No Complaints "

4
16/06/2018

We have no complaints. check in was fast and easy, pool is clean, staff is friendly. We needed extra towels the staff brought them right to us still warm from the dryer. Saw complaints about the ice machine we had no issues. No there is no microwave in the room no big deal there is one available in the lobby. Breakfast was plentiful. We would stay again.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Could have been much better."

3
30/05/2018

This hotel needs major improvements to services offered. Internet was a joke. Housekeeping was not up to par on several days. Noise from other hotel guest was very loud. Overall, this facility was not up to par for what they charged. Will look for other location if I return to this area.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will use your feedback to implement improvements.

"Good"

4
26/05/2018

I would say hotel was good overall, at arrival front desk personell was very friendly and assisted with check in. Room was comfortable but wish it was tiled room due to dog. overall stay was well and not a bad location

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Cute, Cozy & Economic!"

3
22/05/2018

We stayed at this Hotel for a mini vacation and it was pretty good! The customer service was very nice. Although it didn't have the best view, I enjoyed the pool and amenities. Location was good because its next to an interstate that leads to cool restaurants and shops,etc. Overall, very clean hotel with comfy beds. Nothing to complain about! For sure if you want something great, reliable, and affordable, I'd recommend staying here!

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Good value for the money"

4
22/05/2018

We have stayed here before, so knew the facility. Clean and comfortable, right off the interstate. The entrance is a bit complicated to get to due to the configuration of FL highway 16 in front. You have to turn right off the interstate, then left on Hwy. 16, cross into a restaurant parking lot, then turn left and cross the exit road from the hotel, turning right into the reservations area. Very convenient to downtown St. Augustine, which is only a few short minutes away. Would stay here again. Good value for the cost.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Great place to stay"

5
21/05/2018

This is a great, clean hotel. It's close to food and shops. Easy for interstate driving. We've stayed here several times and will stay here again in the near future with some more in our family on an upcoming trip to Fl.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Very disappointing"

2
18/05/2018

We chose this hotel because of the pool and the patio that is located here, but we just found out that the pool is closed for an entire day because they are cleaning it. In the middle of the day. In the summer. While people want to swim. Extremely disappointed that they decided it would be best to do this chore while people can enjoy it rather than at night when people are sleeping.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will use your feedback to implement improvements.

"Best value with a pet."

5
17/05/2018

Hotel is right off the highway. Last minute stay with my dog. Very pet friendly. Clean, comfortable room. I had a problem with the door key, the front desk lady was very helpful, she even got the manager involved and he walked me to my room to make sure it was fixed.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Basic Needs Met ...But Sketchy!"

2
15/05/2018

This place is close to I-95 and downtown St. Augustine/outlets. Not a place I would normally stay but it was an affordable “home base” for a few days and it was just a place to sleep. Don't plan on hanging out here - there's nothing to do other than use the pool if it's open (they closed it to shock it overnight the day we got there - it was green!!!!). I never used it. The amenities are over glorified in their descriptions. I stayed in a 1st floor pool side room and found no bugs, the shower had hot water, the toilet worked and the bed was decent, a bit hard - pillows are tiny. I sprayed Lysol - smelled a bit musty. The staff was nice but not overly friendly. Restaurants in walking distance aren't great choices. I didn't bother checking out the breakfast. The immediate area is low budget. You'll most likely think “run” when you enter the lobby, but if you're tired it's an ok place to crash for the night. I wouldn't stay again, but my basic needs were met.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and will use your feedback to implement improvements.

"Affordable Stay near I-95 & St. Augustine"

4
12/05/2018

Hotel is located just off I95 behind the Taco Bell. If you are driving to downtown St. Augustine its about a 12 minute drive. The hotel has a large sign visible along SR. 16, but when you turn off the main road to drive back to the hotel, there is no visible signage (the main picture in the attached photo with the large sign for Best Western by the entrance way is not accurate). Hotel has 2 floors; we stayed on the first floor to the rear of the property. This is an older budget hotel, but we found our room in good condition. 2 queen beds were very comfortable; bathroom/shower area was clean and functional. We had an issue with the Direct TV service for our room that the hotel uses. We called the front desk and maintenance was over in about 15 minutes and fixed the problem. Plenty of on-site parking and lighting to the rear and side of the hotel. We did not have time to use the pool or take in the continental breakfast. Overall, we had a quiet, comfortable stay for an affordable rate close dining and a short drive to downtown St. Augustine.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Me, Myself and I"

4
30/04/2018

my first trip w/o my husband. I felt very safe and secure here, even though there was a lot going on around the area for this trip I usually stay up the road but they were booked and I am glad, I got to experience this and there are restaurants close by in walking distance I will definitely stay again

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"It's what you need"

4
29/04/2018

Good price. Easy drive to st Augustine attractions. Friendly staff. The staff manning the included breakfast do a great job of keeping the area tidy and keeping supplies of a nice variety of options. Comfortable bed and hot shower. The main negative takeaway was that we had a handicap room and when showering, water basically went everywhere in the bathroom.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Worst I Ever Stayed At!"

2
26/04/2018

so booked a handicap accessible room for two nights while in area for a funeral. so we arrived a little after 2:15 or so and when checking with front desk was greeted by rude person about not checking in till 3. so we decided to wait in lobby since we were tired form driving all day. after a little while she decides our room is ready. this room was non smoking and suppose to be handicap accessible. first you couldn't have gotten a wheelchair between the bed and desk and the desk power strip did not work at all. Secondly the bathroom when taking a shower the water ran every where making the floor even more treacherous. There looked like there use to be something there as you could tell it had been taken out and no handrails to hang onto once you got out of shower chair they provided. Also no fan and toilet seat was very loose. Then this was suppose to be non-smoking and apparently the room next to us was not and smoke was coming in our room and made my wife who is asthmatic sick. Why put these rooms side by side? The breakfast provided was so so but you had rubbery eggs and really not much too choose from. Have not heard from Best Western in my email to them since coming home except someone about the survey I did. This was a very reasonable place to stay but in desperate need of updating as well as other issues needing to be addressed.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Than you for doing our review online. Your satisfaction is important to us and we will use your feedback to implement improvements.

"Our first 3 nights"

4
22/04/2018

A clean and comfortable room - bathroom/shower area very small and could use a good fan in there as can get a bit claustrophobic. Staff very friendly. We had a very quiet toom overlooking the pool. Nice pool area. The let down was the breakfast - the eggs always seemed to be overcooked and dry. Interesting juice but no selection of teas. Very close to Outlet Malls and Ruby Tuesday was just through the car park.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"You get what you pay for "

4
18/04/2018

Great location for us on our overnight stay in st Augustine. Just of I 95 and across the road from the outlet mall and in the evening a short walk to Ruby Tuesday's Rooms are large beds are large . Efficient if a little noisy AC. Lots of free parking For a good price. It's a little tired but it works.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"south carolina golfer"

4
16/04/2018

Location was very good (Golf Hall of Fame, nice restaurants close by, golf courses, etc. Enjoyed stay especially breakfast and great room. Also easy access to St. Augustine (hwy 16) and A1A highway on Beach. Recommend Barnacle Bills Restaurant in Old Town area. Steve and Sharon Autrey

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Close to Saint Augustine"

4
15/04/2018

I only heard outside voices a few times...overall a quiet room I was impressed by the cleanliness, newer decor, and the extra welcome made by the cleaning staff. You could tell the cleaning staff takes pride in their work. Unfortunately, the mattress was too firm for my liking and I had difficulty sleeping with the pain it caused (of course, I have difficulty with most hotel mattresses). Even still, if I were to return to this city, this place would be my choice.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Great stay "

5
19/03/2018

We stayed overnight between a long day on the road and a trip to Jacksonville!! Glad we broke up the trip. The room was clean and fresh and the hotel had a nice breakfast buffet. I would recommend for a stopover or a visit to St. Augustine.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Completely dissatisfied"

1
17/03/2018

Won't reserve again at this location completely dissatisfied overall the bed was terrible it sunk in the middle, the pillows were tiny, the towels were hard, the iron didn't work, the front desk people never smiled no emotions, they like Iiving dead people.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Pleasantly surprised"

5
15/03/2018

Being a native Floridian I know how hit and miss accommodations can be in our state. The property looked better in person then the pictures I saw on the website and my wife and I were pleasantly surprised at just how nice this motel was. The staff was very helpful in all ways and very friendly. No motel is perfect but this one being so close to the money sandtrap known as St. Augustine, met and exceeded what we had expected. We will return.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Better than I expected"

4
17/02/2018

When we drove up and checked in I was a little worried as the lobby seemed dated and it was in a noisy area near the highway. Our room was in the back of the hotel where it was very quiet and the room was nicely furnished and very clean. The breakfast in the morning, though not fancy, was also very nice. The clerk was grumpy and the bed was very hard but otherwise this was a great hotel for a quick overnight stay.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"“Needs lots of work”"

2
17/02/2018

We chose this hotel because of the rating and reviews. Once we arrived we found it to be less than what we read. The front desk was not friendly at all. We asked to be away from all the noise of 95, so they put us in the back of the hotel, only to deal with trucks from the workers that were staying there. When we got to our room, it was clean, but does need some maintenance. The toilet paper holder was hanging by 1 screw, the wall switch outlet was there, but not attached at all, so you could see the hole where the electric box was. The maid service left a lot to be desired. We stayed here for 3 days, and in that time we never received a replinishment of sugar packets for the coffee, kleenex, ice bags or platic cups. At one point our toilet backed up, we called the front desk. He said he would send someone to fix it. We waited 2 hours and no one came, so we fixed it ourselves. The breakfast buffet was good, but no where to sit when it was busy. Never again, find someone else!!!

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Average room, good service"

3
09/02/2018

The service snd staff were fine! The pool was terrific, however, the room was small and average at best! The location was perfect for people traveling! We were able to use our points which was great! The room was clean and the tv fine!

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"wonderful hotel and pet friendly"

5
30/01/2018

this is a great location especially while travelling to florida: it is located right off the highway, and is pet friendly: the room is very nice, and the services are very good : the price is low it is a wonderful hotel and very easy to park the car and convenient to restaurant

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Best Western"

3
29/01/2018

A basic motel for travelers. It was clean, quiet and right on I-95 for easy on easy off convenience. There was a breakfast which was good. It's about a 15 minute drive into the old town of St. Augustine.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Needs some maintenance"

3
25/01/2018

I stayed two separate nights. The staff placed me in the back of the hotel. The first night the back door would not close. The second night the back door would not open with a key card, so I had to walk all of the way to the front. The beds were comfortable and clean. The free breakfast had fresh fruit available. Lots of items to choose from in the breakfast buffet. Rooms open from an inside hallway.

"Great way to spend Thanksgiving!"

5
22/01/2018

We decided to explore St Augustine and Jacksonville FL over the holiday weekend. So glad we did, found facility awesome, great staff, hot breakfast and location. Would stay here again, convenient location to beaches and offered a quiet atmosphere after a busy day of sight seeing!

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"OK place to spend one night"

3
21/01/2018

This would not be my first choice of a place to stay, but it is OK for one night. Be sure to get a room away from the stairs. We experienced quite a bit of noise throughout the night from people in surrounding rooms, along with luggage and people going up and down the steps. The breakfast had the potential to be nice. It was extraordinarily busy, and therefore hard for the staff to keep up (and limited room for everyone to sit). The biggest surprise was when we went back up to our rooms after breakfast to find the door open. Apparently, the cleaning staff had begun the cleaning process (don't know where they were when we came back, though). As we had loaded up the car prior to breakfast, this wasn't as big of a deal as it could have been. I reported it when I checked out and was told it would be handled.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Nice weekend"

5
15/01/2018

We went to St Augustine in december to see the light show. Good hotel and great location, very friendly staff. Rooms are clean, bed confortable, also they have breakfast every morning for the guests with an excellent girl helping up. The room is a little small.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Great location "

4
05/01/2018

First it's a Motel more than a hotel.Rooms are large.beds are comfortable. Next to he discount mall on I 95. Plenty of choice for dining out. It was good to have heating in the room as the outdoor temperature was down to freezing not what you expected in Florida.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"A very friendly hotel, that is also pet friendly."

5
02/01/2018

Great Hotel. The price is fair. The staff is very friendly, and they are also pet friendly. They have breakfast every morning for the guests. They have an exercise room , along with a good size pool. Rooms are clean and well kept. Located right off I-95 in St Augustine, Fl. The outlet mall is across the street . Can do some shopping , have a great selection of stores. They also have some restaurants within walking distance. I was very satisfied with my stay. I will stay here again with my 2 pug dogs again. Give it a try.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Great location"

3
01/01/2018

Overall it was good in great central location. Close to everything. Room was very clean and staff was nice. The only negative thing is that their breakfast room is extremely small and not much of a selection

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
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"Best Western stay"

4
28/12/2017

They allow pets, had to companies about barking dogs. Management addressed. The breakfast items could have been replenished. Garbage cans overflowing in the breakfast area. The scrambled eggs were rather dried out.

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will use your complaint to implement improvement.

"CHRISTMAS GET AWAY"

4
27/12/2017

We had a very good experience at this hotel and would highly recommend it and will come back to this hotel in the future. The City of St. Augustine is very beautiful and especially around the holiday season. it is a wonderful trip to pan during that time.

"Florida visit"

4
21/12/2017

Great location for my purpose, hotel was very clean, staff was extremely friendly, comfy bed. Only complaint was the toilet was way too low for me, just had a total knee replacement and the low toilet was a challenge to say the least. Otherwise a great visit.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for staying with us and taking the time to review our property online. We appreciate your feedback regarding your recent stay experience as we strive to make sure that all our guests have successful stays with us. We hope that you got a chance to check out our free amenities. We do apologize for the low level of the toilet and the inconvenience that it caused you. We hope you can give us another chance in the future to make things right. Thanks again and have a wonderful day!

"Okay room"

4
17/12/2017

The room was clean and neat, nothing special, included a coffee maker, small refrigerator no microwave. The bed and pillows were great. I guess the only issue we had was the breakfast area. It was very crowded, busy and some guests were overly loud in such a small place, very basic offerings.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for staying with us and taking the time to review our hotel online. We appreciate your feedback as we strive to make sure that all our guests have perfect stays with us. We are so glad that you enjoyed your recent stay with us and that there were no issues with your room. We apologize about the overcrowding of the breakfast area in the morning. We hope that you choose to stay with us again in the future to make things right! Thanks again and have a great day!

"Truly someone cares!"

5
17/12/2017

It was apparent from the moment we arrived that someone cares about the customers. Knowing a bit about business it must come from the top. Every employee was professional and extremely helpful going above my expectation. From the front desk to the groundskeeper and most especially the housekeeping, Every employee shined. My daughter booked the rooms as part of a 3 day celebration of her birthday. Price point was important to her, so we stayed at this location instead of being in town. It worked out great for us, as we enjoyed more of St. Augustine than we ever have in three days. Thanks to the helpful staff at Best Western our trip was better than I expected. Not everything about the room was perfect. However; it is quite evident that there are people who care and I am certain each visit will be better than the one preceding. Everything I brought as a concern was met with a strong desire to fix it immediately and assurance that they would handle it. I did not have many concerns as we spent most of our time in town and only used the room for sleeping. No complaints from me. Keep up the great work!

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"great place for a stay over"

4
10/12/2017

friendly staff anytime of day or night. room is very welcoming. Breakfast was good, with a large variety to choose from. It is a great place for a stay over. the rooms could use a microwave for longer stays

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for staying with us and taking the time to review our property online. We are so glad that you enjoyed your stay and that there were no issues with your room. We hope that you choose to stay with us again for another successful stay experience. Thanks again and have a great day!

"Don't go there"

2
06/12/2017

Outdoor corridors in an old style motel with worn furniture, poor lighting and baby pillows. And the price is NOT a cheap rate for the cheapest looking motel. Breakfast was ok but not in the best of settings.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will use your comments to implement improvements.

"Nights of lights visit"

4
30/11/2017

Pet friendly - hotel was very clean - no "doggy" odor. breakfast was well presented and was continually refilled. Separate room for breakfast which works out well so you don't have to hang out in the lobby. Parking was well lit and abundant.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you very much for staying with us and sharing your stay experience online. We are so glad that you enjoyed your stay with us and that there were no issues with your room. We hope to see you all again soon! Thanks again and have a blessed day!

"Perfect stop on our way to Florida"

5
29/11/2017

This hotel is situated just off the interstate 95, so no extra time off our trip to find a hotel. The rooms are well appointed, the breakfast is great, they accept our small dog without a problem and check-out is quick and effortless. We like to stay in Best Western Hotel all the time because we can count of the hotel to be to our satisfaction.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you so much for staying with us and taking the time to review our hotel online. We are so glad that you enjoyed your stay with us and that there were no issues with your room. Our staff does a great job of accommodating our guests and making sure they have everything they need for a successful stay experience. We hope that you choose us again in the future so that we can exceed your expectations with another great stay. Thanks again and have a wonderful day!

"Overpriced"

2
28/11/2017

For an hotel that charges 135 a nite you would expect a better more updated place. Stayed there last year said I wouldn't again too tired to drive anymore so stopped. Only good thing about it is ruby Tuesday next door. Last year they wanted 20 dollars to get a room ground floor I guess they got so many complaints they raised the rates and took the 20 dollars out.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for staying with us and taking the time to review our property online. We are so sorry to hear that your stay with us did not go as planned. We hope that you can forgive us and come stay with us again in the future. Thanks again and have a wonderful rest of your day!

"Awesome hotel and great price"

5
28/11/2017

The day of check-in 11/22 the woman at the front desk was super super nice and very helpful. Our room had an issue the first night we were there but was quickly resolved and we were moved right away. This hotel was close to a few food restaurants which to me was amazing. You get there after a long drive who wants to get back in the truck to search for food. It was literally right there. The room was quiet and you never heard your next door neighbor. The drive into the historic part of Saint Augustine wasn't that far away and was a peaceful drive. I will stay here again.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thanks so much for staying with us and taking the time to review our hotel online. We are so glad that you enjoyed your room and that our staff was able to accommodate you as needed. Indeed, we are very close to many restaurants and the downtown area is less than a 15 minute drive away. We look forward to the next time we can provide you with another successful stay. Thanks again and have a great day!

"Better than it looks!"

4
27/11/2017

Outside is a bit dated. Clean comfortable rooms. Right across from the outlet mall and a quick drive to the historic district.Pool looked large and inviting but it was to cold for a dip. We ate breakfast at Denny's next door, but they do offer a continental breakfast

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thanks so much for taking the time to share you stay experience online. We are glad that you had a successful stay with us and that you enjoyed the Denny's on site. We can't wait to see you all again in the future if you are ever back in the area. Thanks again and have a wonderful day!

"Polite front desk"

5
16/11/2017

The front desk was very helpful and polite. The room was comfortable and clean. Ruby Tuesday (one of our favorites) is a short walk away. It is close to I-95 but you can't hear the noise, so it was very convenient for us (we were driving through to south Florida).

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for taking the time to review our hotel. We appreciate you sharing your stay experience with us. We are so glad that your overall stay was a success and that you found our property location convenient for your travel endeavors. We hope that you choose to stay with us again if you are ever in the area. Thanks again and have a great day!

"Very nice !"

5
13/11/2017

The staff was very nice and helpful. The room was clean with lots of pillows and towels. The room smelled clean and there was plenty of toiletries. No complaints whatsoever!!! I will definitely be staying here again.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for taking the time to review our hotel. We appreciate your feedback as we strive to make sure that all our guests have successful stays with us. We are so glad that your room was clean and that our staff was able to accommodate you as needed. We can't wait to see you again in the future. Thanks again and have a wonderful day!

"Nice Stay!"

4
13/11/2017

This was my second time staying at this Best Western and it was just as nice a stay as the first time the staff is great and the rooms are clean.This time around I came with my grandkids and they had a great time right up the street at the mini golf park and the shopping and dinning close by is a plus!

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you so much for returning as a guest at our hotel and reviewing your stay online. We are so glad that we are able to provide you and your family with another successful stay! We hope that you continue staying with Best Western as we strive to make sure that all our guests have perfect stays with us. We look forward to seeing you all again soon! Thanks again and have a great day!

"best value"

5
13/11/2017

This is the best value you will get in St augustine. not far from the beach nor the downtown area and all the staff is very accommodating and helpful. Would definitely recommend this hotel and will be coming back myself in the near future.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for taking the time to review our hotel online. We are so glad that you enjoyed your stay with us and that our staff was able to accommodate you as needed. We hope that you got a chance to check out our free amenities during your stay. We are so thankful for your recommendation of our hotel and hope that you come back and visit us again soon! Thanks again and have a great day!

"BEST WESTERN St. Augustine I-95"

2
12/11/2017

This Best Western needs some serious help before being considered a Best Western . Our shower did not work properly the toilet leaked around the bottom when flushed, the Air Conditioner did not work properly ( never brought the room temperature down to where we had it set on). The breakfast amenities were stale. i would not recommend this Best Western for a place to stay .

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. We will use your comments to implement improvements.

"Average hotel, needs update."

3
06/11/2017

Comfortable bed, good TV/internet, good breakfast. A/C worked well, maids were friendly. Pool was nice, clean, not crowded. Plenty of chairs and loungers. Next to a great Denny's which is real convenient. Rooms need an update.

"Excellent"

5
04/11/2017

A great place to stay very convenient to everything. I was ther for a conference and stayed for three nights. Breakfast was always hot and fresh, room was always clean and tidy each evening. I would recommend this place for and stay-cation, a conference, or a pass through.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Short night stay - Very comfortable"

4
03/11/2017

As usual, everything was up to Best Western Standard. I am always impressed with the pleasant attitude of the staff ... at the reception desk and the breakfast nook. Room was clean and services were effecient. ,

bwstaugustineI-95, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Mad I had to give this at least one star"

1
27/10/2017

This was an absolute dump. First off the hotel is not kept to best western standards. We were turned off before we got out of the car. My husband and I checked in and went to our room to find plenty of little hairs on the bed. No thank you. We went back and they switched our room. We thought okay cool, until we found more hair on these beds, hair in the shower, as well as little BUGS on the window. We went back to the lobby and asked if we were able to cancel because at this point we were not comfortable taking our chances with door number three. Thankfully they gave us a full refund, but in no way were concerned that we had bugs in the room. They were more concerned with if we used the room so they didn't have to send a cleaning person back. Horrible horrible cleaning staff. I would recommend sleeping in your car before spending a dime here.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Your satisfaction is important to us and we will be using your feedback to implement improvement.

"good place to stay"

5
23/10/2017

stayed here before, enjoy the clean rooms, hot breakfeast. I also like the cost of rooms compared to the other hotels in the area. We have used this hotel for 3 years for Bike Week and Biketoberfest and for the money we will stay here from now on.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for coming back to stay with us and taking the time to share your stay experience online. We are so glad that you enjoy our rooms/breakfast and that you found our rate worth it! We can't wait to see you all during Bike Week next year! Have a great day!

"very good"

4
20/10/2017

This is a nice hotel. The clerks were very helpful , the night was peaceful and quiet, the beds were comfortable the breakfast was hot and decent. Thank you Best Western we would be sure to stay here again

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for taking the time to review our hotel. We are so glad that you enjoyed your room and had a comfortable overall stay with us. We are looking forward to seeing you again soon! Have a great day! - Guest Experience Manager

"not a "Best" Western"

3
16/10/2017

Im a best western member so i try to stay at one old property difficult to enter from roadway close to outlet mall and fast food and right off 195 going south motel restaurant is dreary. go to Dennys next door

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"rooms"

2
14/10/2017

room smelled like the sewer, the shower head was coming off. spiders on lampshade by the bed. did not clean shower, sink, or floor on a daily base. walls were dirty. staff was friendly, breakfast ok very basic..

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online and making us aware of these issues. We apologize for not meeting you expectations. We will make sure all these issues are taken care off.

"Okay for the price."

3
12/10/2017

It was an okay place to spend the night. Bed was comfortable. room was clean. bathroom could use some repairs. Breakfast was ok. Location was convenient from I-95 and all the outlet stores and St Augustine.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Nice room"

4
11/10/2017

We have stayed at this hotel several times in the past, and it continues to be one of the nicest in this area. The rooms are large, clean, with nice furniture and a large TV. The only issue we had was a gap under the door, which is to the outside, of at least 3/4", which would enable insects of virtually any size to enter, especially at night. This is something which could be easily fixed, and should be. I calmly a small roll of duct tape with me for just this purpose, because it is not uncommon to find this in older hotels.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Decent room"

3
17/09/2017

This was a stopover after evacuating and on our way home. Room was renovated and comfortable, but there was duct tape over the bathroom fan, a bit cheap looking. Room smelled strongly of human vomit beside the bed stand upon arrival, but quickly got used to it. Very pet friendly and close to lots of food and gas stations. Smokers on second floor dropped their butts on my car's windshield which left difficult stains.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online.

"Good to spend the night"

4
08/09/2017

The lady working at the front desk was nice during arrival and offered to include my reward ID in my reservation so that I can earn points, also during breakfast there was a very nice and friendly lady working there, the only down sides were the carpet (had some stains), restroom floors and toilet were dirty.

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Thank you so much for staying with us and taking the time to review our hotel. We are glad that our front desk agent was welcoming and able to accommodate you with our rewards program. However, we do apologize for the above mentioned instances that you encountered. I can assure you that this is an isolated incident and does not happen often at our hotel. I have discussed this with our head house keeper and this issue will be resolved immediately. I hope that you can overlook this and stay with us again. We will be sure to make sure that all your expectations are met on your next visit. Thanks again and have a wonderful day!

"Pleasant stay at St. Augustine"

5
01/09/2017

Hotel excellent location to the Outlet and a short drive to the historical district. Staff friendly and room recently redone in good taste. Price was right too. Checked out the pool and the temperature was perfect. Breakfast room roomy and good food (except for eggs).

Jitan K, Guest Experience Manager at Best Western St. Augustine I-95, responded to this review
Dear guest, thank you for taking the time to review our property. We are glad that you found our hotel and your stay to be "excellent". Our staff appreciates any feedback we can get from our guests as we strive to make sure that everyone has a successful stay with us. We hope to see you again in the future if you are ever back in the St. Augustine area. Thanks again and have a great day!

"If this is all you can get. Maybe!"

2
29/08/2017

A terrible welcome. The lady on during the afternoon was very unwelcoming. Yet when one of her fellow workers came in she was as nice as pie! She needs to concentrate on customers they pay her salary. On the second day at 3.30pm I had to ask to have my room cleaned. It seemed as if they were a bit put out by request as they had packed everything away. Not very good service. No apology for forgetting me. Breakfast was ok but when I asked for butter the man on patrol ( very strange he just stands in the room watching role eat! Not sure what he thinks we are going to do or steal !) he didn't have any nor did he really understand what butter was. There are an awful lot of hotels in st Augustine so......... if you can find another at a similar price maybe try them. Use this place as your last resort.

"Great overnight stop"

4
22/08/2017

Great and inexpensive place to stop overnight when traveling through Florida. We were driving from Key West to Asheville, North Carolina and needed an overnight stop. This hotel was clean, easy to find straight off the I-95 and the price was right. Great way to earn some bonus points as an Elite member. Would like to visit the St. Augustine area again to visit the downtown area.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for doing our review online. Thank you Tanya

"clean hotel, friendly staff"

4
08/08/2017

decent quality for the price, i will stay here again when visiting St Augustine. rooms were clean, breakfast area clean and well stocked. friendly service from front desk, room personnel and breakfast staff. nice pool, need more chairs and newer chairs at pool. great location for a tourist trip to St Augustine

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for taking time out to do our review online. Tanya Walcott

"Horrible"

1
07/08/2017

when I arrived and checked in on august 4 2017 my room has a odor of marijuana all over the room I was lucky to have switched rooms at 11pm. the room was never made the next morning. I will never stay at this location again, and I will make a report to the department of business and permits for this location. I am so upset that a chain like this would do this to my family especially when I am with two little girls. the toilets where disgusting as well. if it wasn't for me paying cash I would have differently disputed the transaction for this stay.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for taking the time out to do our review online.

"Not the best place to stay"

2
31/07/2017

Upon entering our room, we discovered sugar ants. Called the front desk & they sent someone immediately who sprayed along the walls. We didn't think that would work for sugar ants, but we thought we would give it a day. We were gone all day the next day, but upon our return that night, we still had the sugar ants & were joined by a German cockroach at about 10:30 pm. The front desk gave us a different room immediately. Neither room was very clean. There was hair in the sink and crumbs on the floor. The AC unit did not work well in either room that we had. Had it on 60 degrees and we were still hot. The water pressure was terrible in the shower. The fridge did not get very cold, even when turned all the way up. We were apparently given a pet room for the second room because the rug was ripped up between the bathroom entrance & the bed area. Also, it smelled like dog poop. The pool had quite a bit of long, human hair in it. I was charged more for the room than what I was quoted with tax by Booking.com. There was a $3 difference & the desk clerk told me that was because of a tax difference. Maybe this information should be included with the reservation by Booking.com. Now for the good. They had a very good free breakfast with a great variety of food. Everyone who worked at the motel was very friendly. Excellent customer service. The outside landscaping was immaculate. No cigarette butts laying around. The pool was surrounded by both a fence & nicely trimmed bushes for privacy. It was also a big pool. There are no hours for using the pool, but I think they should have some lights out there so people swimming at night could see better. There were people in there up until 11pm. The flat screen TVS in the rooms were big & there was a good selection of channels. Also I liked the soap & shampoo dispensers versus bars of soap & bottles of shampoo, etc. The beds were comfortable.

"Decent Accommodations"

3
28/07/2017

The beds were comfortable. The location was very convenient & much less pricey than in St Augustine proper. There was a shuttle to Old Town Trolley but we opted to drive. Breakfast was decent. Personnel were friendly. Pet peeve: reservation was for 4 people but only provided 3 towel sets. Had to ask for additional towels both nights. Pool needs TLC. No pool towels were available.

"Yearly stay"

5
19/07/2017

My family stays yearly at this Best Western. Staff is always courteous, rooms are always clean, and the price is fair. Pool was clean for my grandchildren to enjo Perfect stay for shopping outlet malls. Will definitely stay again next year.

"This was a nightmare from Day 1"

2
15/07/2017

When we first arrived to this hotel to check in the problems started. The price I was quoted through Booking.com and the price they gave me was not the same....of course it was more. The guy in the office told me it was because the taxes change every day.....Hmmmm....I didn't know tax rates varied from day to day. When I ask him what the tax rate was he said he didn't know. We get our keys and go to our room and the door would not open. It is literally raining cats and dogs, thundering and lightning like crazy by this time. My husband takes the keys back and gets more. When he returns the keys still wouldn't open the door. We had all our luggage, bags, pillows, blankets, food, etc. with us at the room door and it was all getting very wet and we were all our in that thunderstorm standing. An employee came to open the door the next time and she couldn't get it open either. Then a maintenance man came to check it....he had to run a wire under the door and up to the handle to open the door and then told us we couldn't shut the door because he had to call a locksmith. This was the worst customer service I have ever experienced at any hotel. Not once did they offer us another room until I keep asking them and calling the office and telling them that I wanted another room. Who wants to sit in a room that you can't shut the door to because it would get stuck again? Not me and my family. They finally gave us a room 2 doors down....how hard would that have been to think of? The next day we went to St. Augustine and arrived back at our room at around 6:30. Our room had not even been cleaned at that time. They were very short on house keepers and I only saw one lady cleaning rooms....and yes she was still cleaning at that time of evening and hadn't made it around to all the rooms yet. We just told her to give us clean towels for the night because we were tired and didn't want to wait outside for our room to be cleaned. Beware of room 126 if you stay here.....I think they knew that was a problem door because of the marks on the door looks like it had been opened with that wire several times. I ordered a pet free room but we did find a few fleas in our room as well. It is an older hotel that seems to have had some remodeling done in the past. The housekeepers did do a good job cleaning the room....when they did get it cleaned. The breakfast area is a joke. It is so small and so crowded that after the first day we chose not to fool with it. After all the trouble we had, I am a little nervous about booking with Best Western again.....and I definitely won't be staying at this one again. I sent a e-mail to the Best Western Complaint Line and I still haven't heard a word from them which seems like more poor Customer Service. I had at least hoped to hear some kind of apology from somebody but I haven't as of today....7/15/2017.....and that was the first 3 days of July that we were there.

"Handicap room is inaccessible."

1
11/07/2017

There is no parking outside the handicap room. You have to walk all the way around the building to get to it. the walk on the north side is very narrow and has no ramp. I almost fell. On the south side you have to go a long way to get to the room. There is a door right outside the room we stayed in that leads into the dining room. At night it is locked and inaccessible. In the morning if you want to leave through there it is crowded with people eating breakfast. I might add that the room was filthy and we decided not to eat breakfast there because of it. This was the worst and most expensive Best Western we have ever stayed at.

"Great location"

5
09/07/2017

We have stayed at this hotel many times and it is in a great location, clean and quite. My advise to travelers would be to call hotel for reservations and best price, not the flag companies "1-800#", I found that the hotel # is the way to go.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for taking time out to do our survey online.

"Very pleased"

5
06/07/2017

We stopped at this hotel for an overnight stay, the room was clean and comfy. We had such a nice experience, on our way back we planned our trip out to stop at the same hotel. We had no problems with anything. Thank you.

Super8ManagerSA, Front Office Manager at Best Western St. Augustine I-95, responded to this review
Thank you for taking time out to do our survey online.

"St. Augustine"

4
01/07/2017

Hotel a little difficult to get to but check in was easy. Night clerk helpful for our special needs. Breakfast was good nice variety. Checkout was good. Clerk gave good directions to attractions we were interested in. Bed was a little hard but slept ok

"Good"

4
27/06/2017

Room was clean, breakfast was good, 6miles from historic district easy to get there. Staff very helpful. Had a problem with the room the 3rd day staff moved us to another room, we had problems with door lock.

"Needs a lot of care"

2
22/06/2017

The room And bathroom are pretty dirty. The carpet and the walls need a lot of TLC. the bathtub had dirt and hair in it The water pressure in the. shower is very very poor. When you go to pull the nozzle up to start The shower, the Faucet pulls away from the wall the check in and check out service was great. Breakfast consists of waffles eggs, bacon fruit yogurt etc. no microwave or safe. It is too bad that They don't keep the hotel in better condition because the service is very very good. I probably won't stay there again

"Wonderful stay"

5
20/06/2017

I would definitely stay at this hotel again. Price was reasonable check in fast and easy. Room was clean with no smells. The carpet was clean with no stains. The breakfast was good nothing special but it was warm and tasted ok.

"Hotel stay"

5
20/06/2017

We were on a trip from north Ga. to south Fla. to visit my oldest daughter and decided to stay the night about the halfway point. We picked this hotel at random and was pleasantly surprised not only at the reasonable price in a tourist area but the EXCEPTIONAL CLEANLINESS.

"Great location and Great Price"

5
20/06/2017

This was a clean affordable hotel with easy access to the highway and just a quick drive to the historic old town section of St. Augustine at a much lower price. We got to enjoy all of St. Augustine without the cost. Plenty of room and great wi-fi too.

"Value for money"

5
19/06/2017

Well located, affordable and convenient. I spent one night there. The room was huge, clean and the bed quiet comfortable. There was a nice pool im tje garden and the breakfast was a decent. I cant ask more for the price i. Paid

"St. Augustine"

4
15/06/2017

Was clean, extremely friendly and accommodating staff! Unless you get a discount I would check around. Rooms were quiet. Would stay here again. The enterance is awkward to get in and out of because of the main highway. Everything you need is close.

"Great accomodations"

5
13/06/2017

Great across the board - no complaints here! Very nice scenery and location. Close to sights and shopping. Rooms are clean and smell nice. Breakfast is wonderful and lots to choose from. Good choice to stay - good experience!

"Great best western stay"

5
12/06/2017

Friendly staff. Great location. Clean and trolley access to town in minutes. Good breakfast and great value for money. We will definitely return to this location in the future. Restaurants in walking distance. Pet friendly is always a plus with us. Grounds were kept well and lobby was clean and stocked with all types of information on attractions in the area. Even discount coupon books for restaurants and attractions. Well lite at night and fitness center.

"Amazing!"

5
11/06/2017

The hotel looks nice, the staff were great, hotel room was just right, beds comfortable, kid friendly, CLEAN, & pool was very nice!! Our overall favorite was Breakfast!! So Amazing & top notch!! We will stay again!

"Best Western right off I-95 and only about 6 or 7 miles from St Augustine Historic District!"

4
11/06/2017

Although I may have preferred staying in the Historic District itself, the price of this hotel was much less and only about 6-miles from the Old Town Trolley stop that we parked at to begin our days. This Best Western was clean and comfortable with a better than average breakfast buffet. Good way to start out the day to tide you over till lunch! There are plenty of restaurants around this hotel including Denny's, KFC, Ruby Tuesday, Cracker Barrel. The front desk people were nice and we had no problems during our stay!

"EXTREMELY PLEASED"

5
07/06/2017

Every time that we come back south to home we always stay at the Best Western. It is convenient and easy to get on and off of route 95. We have never had a bad experience there. Thank you very much for the care and concern that your staff always shows with such enthusiasm.

"Great value"

4
05/06/2017

Greeted by a Friendly staff , comfortable and clean room vacationing on a budget it was a great price we felt we made a great decision in choosing best western we would definitely stay again and recommend to friend

"Best bang for the buck"

4
03/06/2017

Was surprise by how clean the hotel was. Second good surprise was the hot breakfast. Easy to park. Away from the freeway to reduce noise. The price paid for the service received made this stay a big deal

"Review - breakfast"

3
30/05/2017

The memorial day (Monday 5.29), the restaurant closed at 930 am, I think so that it is too early for a holiday weekend in a tourism city. I paid for the continental breakfast that I didn't eat. Thanks

"Cleanest hotel!"

5
28/05/2017

That has been one of the nicest hotel experiences I've had for that reasonable of price! It was updated, clean & excellent service!!! It has a wonderful hot breakfast. There were a couple attendants in there keeping it very clean. I just can't stress how clean the room was. There's a huge pool. We were only there one night. We went to a show at the amphitheater. Easy drive to the sites & the malls!!

"Good enough I guess.."

3
23/05/2017

When we arrived a rude front desk clerk greeted us. Also some other guy that was just milling around the lobby. Uninviting and a bit shady. I would not bring my family here. Rooms on side next to I-95 are noisy! Do you like the sound of a Jake brake at 2am? No way would you want to swim in a pool that is literally behind a tire shop. Doors are not sealing, light can be seen all the way around. T.v. remote only works if you are literally 2 ft away. Breakfast area is a little weird. Staff keeps it fairly clean. Training center nearby won't recommend it.others who have stayed here told me you only make that mistake once. Overall wouldn't stay here again

"Overnight Stay"

4
17/05/2017

I was travelling to Florida and had hoped to drive all night. Unfortunately about 1 am I found I was too tired to continue. I pulled off at St Augustine and went into Best Western. The night clerk was extremely helpful and friendly. He provided me with a reduced rate, as it was late. The room was clean, quite and comfortable. It was exactly what I needed at a reasonable price. The breakfast in the morning started early and was adequate. Although I only stayed about 6 hours, it was perfect !

"Overall experience"

3
15/05/2017

Breakfast was only adequate. No ash trays outside. Outdoor trash cans are few and difficult to find. No coffee in lobby 24 hours a day...that matters to travelers. Disrespectful guests that leave their dog alone in room to barks for hours. VERY annoying. Better than sleeping in a rest area in your car, but not the class of motel I am used to.

"Great price for the stay! Thanks!"

5
13/05/2017

Very affordable! Clean and friendly staff!! We stayed for three nights and four days and we had a blast! The pool was nice and clean! The room was very presentable, the bed wasn't as comfortable but overall GREAT

"Much to do here"

4
13/05/2017

Excellent location to st Augustine and Jacksonville beaches outlets and historic district. Great value for room and many things to do. Must eat at Cucina Giovanni. Great Italian food and price! Outlets galore

"Economic price good location"

4
11/05/2017

Stayed for one night only while visiting st Augustine from the UK. Queen room with two large,comfortable beds, Complimentary breakfast was better than expected with hot bacon and eggs and plenty of Danish, breads,waffles,yogurts etc. Pleasant staff Located just 5miles from St Augustine and only 70 $ per night

"Very Dirty"

1
10/05/2017

Our one year old daughter was running around barefoot for less than 5 minutes and her feet turned black. There was dead roach and spiders in the room. If it wasn't 2:30am when we got there and were dead tired, we would have not stayed there. Definitely do not recommend this place. I thought we were getting a good deal, but you get what you pay for with rooms. Lesson learned.

"Great rooms but watch your bill Handicap Accessible "

5
04/05/2017

This is a really clean easy to get to hotel. The staff is very friendly. I've been till the last day they kept our room very clean. The last day they didn't bring fresh linens or clean the room. The rates are very reasonable. It's within 8 to 10 miles of anything you want to do. Everything was great until we went to check out. Beware if you use a prepaid card they charge 20% gratuity. It's a Hidden fee. Some of us do that to protect our bank accounts. Which created some controversy at checkout. This was however not the hotel staff members fault. We would highly recommend this hotel and will likely stay here again if we are back in the area. I am in a power wheelchair and the rooms are easily accessible. The beds are open underneath and we had a roll in shower. Parking was easily accessible

"Comfortable bed!"

3
26/04/2017

Nice hotel, near the outlets. Had to ask if they provided shuttle service to old St-Augustine, turns out they do, but nothing in lobby advertising it. Breakfast was nice and hot. However it's a pain when you want to get going in the morning as it only starts at 7 on weekends.

"No frills"

3
25/04/2017

Rooms are average has mini fridge no microwave breakfast is not good no gravy no grits waffle mix is not good. Can only go to pool when sun is up. No lights. Was told pool closed at sundown not an option to get out of room for extra seating to read etc

"Great Rates, nice staff"

5
24/04/2017

For the rate you can't beat the easy on and off I95 and location to downtown. My friends paid double downtown which only took us less than 15 min by car. Kids had fun at the pool and staff was very accommodating. I will return.

"BE off I-95"

1
22/04/2017

Location was good for our needs. Right off the I-95, but free parking is limited. 20 minutes from St. Augustine town. Free Breakfast had a good variety, but breakfast area small with limited seats. Washer/Dryer old in a open area.

"Clean but pricey"

3
22/04/2017

Hotel is clean but simple. Pillows are lumpy. Had to change rooms because the toilet did not flush. Next door to a Denneys which has a good breakfast. Had to pay $124 a night for a hotel that should have been $69

"All over review"

5
16/04/2017

This hotel was great price and very clean rooms. Service was awesome. Breakfast had great choices,maybe a few muffins would have been nice,but other then that lots of ever thing to choose from. Would like to see Microwaves in room but there was one in the lobby that we used ever night so if this helps keep the cost down that is OK.

"On the road"

3
10/04/2017

For a mid quality for price of the stay this hotel went out of their way to be polite and is service orientated. We have a dog and it's nice to depend on this hotel to be able to stay for the nite when traveling on the road. The room is sprayed after each stay so although you can smell this odor the room is keep very clean

"Glad it was only one night!"

2
05/04/2017

At first glance, the room was not bad, but went to take a shower after a day of traveling and found an extra long hair on the shower wall and my hair is very short! So much for cleanliness! The halls and walkways were filthy. We brought our own pillows. Staff was pleasant and the breakfast was the usual Best Western breakfast. The price for this hotel was inexpensive, but I would not recommend this one unless price is a priority. Check other options for a little more money.

"Our place to go"

5
05/04/2017

Great hotel, clean and convenient. This is where we've stayed for several years when we come to St Augustine. I don't have anything else to say. We've recommended this hotel. I don;t have anything else to say

"Pleasantly suprised"

4
03/04/2017

Was unsure of what to expect as I hadn't stayed in a Best Western for years, thankfully it was a great value. It is recently remodelled, had a great pool area, and super clean. Staff kept breakfast area and grounds nice and orderly as well. The entrance area is shared with a Taco Bell, and goes off into a frontage road, had a few bad potholes, but other than the weird entrance no complaints.

"I paid more than I got"

3
28/03/2017

The hotel was OK but not enough for the money paid per night , room was clean , everything was working properly , staff were good and nice but I could get better room facilities and bigger room paying less per night in the same area hotels . Over all it was OK but will not be repeated.

"Convenient and Affordable "

3
25/11/2016

We stay here on our way to Port Canaveral for a cruise. The accommodations are comfortable and the staff is friendly. They offer a continental breakfast with a good variety. This motel is a little hard to find at first , but is close to downtown St. Augustine and all the attractions There are several restaurants within 1/2 mile. Rates are very reasonable for the area

"good value"

4
19/11/2016

This motel is just off the SR16 at the junction with I-95, but the entrance isn't very clear. We went to a BW in Brooklyn last year so had an idea of what to expect. The lobby is clean and well-presented but the chap who checked us in, Dympho, needs to go back to Charm School - there was no welcome and he snatched my credit card and ID from me. However, the room was clean and tidy (the dresser a little worn) and the bed very comfortable. The bathroom area was clean and tidy,but the toilet seat was broken. I reported this the following morning and was assured it would be sorted, but when we left a few days later, it still hadn't been replaced, although the missing axle for the toilet paper had been installed. The breakfast room was clean and a reasonable selection of food available - four cereals, yoghurts, bread, pastries, bagels, fruit, coffee, fruit juices, what the Americans jokingly call bacon, and a waffle maker. The attendant, Riccardo, also needs to go to Charm School - I stepped back out of his way twice and he never even acknowledged my presence. I thought the Yanks were supposed to be polite and good-mannered? On our return on the first full day, we found our bed hadn't been made up, although the hospitality tray had been replenished. The bed had been made on the second day. I believe there's a laundry for guests at the end of the block, but we didn't use this, or the fitness room. There's also a swimming pool behind the block. We noticed several lorries using the place as an overnight stop - these took up several parking slots, but there seemed to be no problem getting a space. Being so close to the motorway, there is some traffic noise.

"Convenient stop over location"

3
07/11/2016

Right off 95. Old redone motel but clean rooms and comfortable beds. Park right outside your door. Nice breakfast to hold you over till the next stop. Hard to find, behind the Toco Bell. Excellent water pressure with nice hot water. Had a frig but no microwave.

"Beware"

3
31/10/2016

I am a 70 year old retired Air Force Officer that stayed at this motel for one night. When I returned home and checked my credit card statement I found an additional $150 charge. When I called the motel they said I was charged for a broken mirror in the room. Neither I or my wife broke a mirror in the room. In fact I stood in front of the mirror to shave on the day I checked out. It was not broken. I tried to speak with the manager but was never put through to management and management never returned any of my calls.

"Poor Exterior Appearance"

2
25/10/2016

The rooms were adequate though unimpressive. The property looked like a "takeover" for BW and was a lower quality appearance than I expect from their properties. The staff was functional but not overly friendly

"some very good things to say!"

4
17/10/2016

when we heard a major hurricane was headed our way we started looking for a reasonably priced hotel in case the stay would be longer than expected. online I booked with b.w. but because of changes in forecasts and plans at home I must've called this hotel 5 times to change dates. every time I called, even if I had to wait for a long time, the lady who answered the phone was professional and very courteous. i have to say i kind of marveled. after we checked in to a nice room on wed. of that week we didn't know what to expect as we live beachfront in a small cottage and really thought it might be gone after the storm. needless to say our anxiety level was high. we slept well though and the beds were great. the following day our city was told they had to evacuate so Thursday night was a full hotel, with a zillion dogs of every shape and size, and weary people with what belongings were precious or needed. we really expected a poor night of sleep. nope, even with the approaching storm and a packed hotel we heard nothing but the a/c when it kicked on. again i marveled! i mean there were a lot of people and dogs there! throughout our stay we were surprised how even with all the craziness going on that the hotel carried on. we lost power one night but that was to be expected. the one breakfast we ate there was very marginal, but i wasn't expecting much. the rooms weren't huge but adequate with a mini fridge which we used a lot! the main reason i wanted to write this review is to applaud the staff for their hard work to keep us comfortable while they got blown by the wind and rain. the highlight of our stay was Annette. she is the head of housekeeping. what a gem. greeted us by name whenever she saw us and really seemed to care we were doing ok. she deserves a bonus or a raise! also tonya, at the front desk was wonderful and she deserves a bonus too! overall this hotel was what we needed for this difficult time. thank you for a very good experience. you were there when we needed you!

" Vacation "

4
16/10/2016

Stopped here while on a trip to Port Canaveral for a vacation. The front desk personnel were pleasant enough and accommodated our slightly early check in. The room was very clean and bed slept very well. The breakfast was just ok but filling. Coffee is excellent. The TV services have a serious problem but they may have it repaired. There was several families staying here for what appeared to be a baseball tournament. The kids pretty much trashed the green areas with their litter. Responsible parents should have had them clean the entire area and not leave it to the motel personnel. I hope some of the parents read this post so they know other people watch them and their children misbehaving badly. So very rude to others.

"Comforting Place During a Hurricane"

4
14/10/2016

We stayed at the hotel for two days during Hurricane Matthew. The employees were very kind, patient and accommodating. Wish it had been for pleasure, but it was a comforting place during a hurricane! Many of the tourists to our area love this location as it's next to outlet shopping.

"Not worth the price"

2
10/10/2016

The only good thing about this hotel is that it is right off Rt. I95. It was not close to anything. We had to drive to everything we wanted to see in St. Augustine. If you want to stay at a Best Western stay downtown.

"Stayed while working on my boat"

5
09/10/2016

This hotel is very nice. Rooms were clean and well organized. Close to I 95 for running to Jacksonville Only 10 minutes from the St Augustine Marine center. The staff was friendly and breakfast was decent.

"Needs Updating"

3
06/10/2016

We have stayed at this motel twice inthe past 5 years, and it seems to be going downhill. It is in the middle of updating, which is needed, but the staff does not appear to be as competent or friendly as in the past (new ownership?). For some reason, we were given a room on the pool side of the building, so we had a haul our luggage @30-40 yards as opposed to being able to parking in front of our room. The room faced I-95, so we heard trucks all night. The breakfast was OK, but service was not as friendly. The room rate is good, but we were surprised by the small number of other guests that night (?). We will think twice about staying there again.

"Clean and Value for your Money"

4
04/10/2016

Good, Clean & Value for your Money - Location is good - Hot breakfast was excellent and on par with most higher price Hotels in the Area - Outer appearance is the only thing that is not as appealing as other choices in the area, but if you get a good deal, it make out for that

"Checked in:"

4
29/09/2016

The check in had a little problem, I missed the first day of the reservation ad the young man had a hard time registering us for the night but the manager helped him and it was not that bad of a problem. The room was clean and quiet. The breakfast was good.

"Clean hotel, pet friendly"

3
28/09/2016

Very inexpensive, about 15 minutes to downtown St Augustine/beach area. Room was clean and contained a refrigerator. Accepts pets!! Comfy bed and A/C worked great! Direct TV channel line up. Nice outdoor pool.

"Great breakfast"

4
22/09/2016

The hotel was clean and they left a heart shaped towel on the need to welcome us. It was nice and the staff are friendly. It is next to Denny's and a gas station which is convenient. It also had a taco bell within walking distance. Do not expect a view because it is right by the high way buildings and a busy road. The breakfast was great! The provided a large variety and they're staff there that helped with everything. The dining room was small so we took our plates back to our room. The beds are stiff and there was not a comforter. Just thin blankets but everything was nice for the price which we thought was reasonable for this hotel. We would go back.

"Not the best"

3
19/09/2016

Ok but not great, reception nothing exceptional said hi and welcome, asked for id etc gave room key, no lifts here, luckily rooms only on 2 levels, our room (200) had a musky smell to it, found hairs in bathroom, bed ok but biggest problem was the noise from the air con - this you have to have on but it is so loud, it kept us awake most the night! Breakfast also ok but not great either

"Right place to be"

5
15/09/2016

A little bit outside of St Augustine but the price is much more cheaper than in other places. Extremely clean rooms and I know what I mean. Breakfast ?? is perfect for the American standard. I was astonished about the different things to eat for breakfast in an American hotel/motel. The service is perfect, especially the black fellow serving the breakfast room. Man I mean you, you're right. Special thanks to you for your kindness. If I return to St.Augustine I will come back to this Best Western, i promise ?? if my English isn't perfect please apologize, I am German ??

"Great place to stay!"

5
12/09/2016

Centrally located. Can't get any better for seeing St Augustin. I fell in love with the place the minute I walked in. The receptionist was so sweet and helpful, she made us feel at home. There were free newspapers, lots of tourist info, and coffee! The bed was awesome although the room was a bit small. Ironing board, iron, fridge were all there. Breakfast was adequate.

"Would rate it 3.5 if I could"

3
04/09/2016

First off, we don't regret staying here. It's worth the price (which is pretty cheap). However there are some pros and cons Pros: the price, fairly clean, decent breakfast, close to restaurants, easy highway access, fridge in the room, they let us check in early, 10-15 minute drive to downtown St Augustine, 5 min away from outlets Cons: Sugar ants in the room, maids did not come to tidy room or give us towels or empty the trash (which is important because of the sugar ants!) and when we called the office we were told that no maids were here and we had to walk to the office to get more towels. Overall you get what you pay for, and frankly in this price range I've seen worse. We would stay again if we were working with a budget.

"Good for the price "

5
04/09/2016

We stayed here 3 nights, it is a basic hotel, clean and friendly service. Very close to restaurants and a short drive from the amenities in St. Augustine. It was more affordable and it turned out to be a great choice. Very happy with my stay.

"Good deal"

5
30/08/2016

Clean,nice comfy bed,realy good deal for$80 a night price range,free good breakfast,good location close to shoping outlest,15 - 20 minuts drive to historick St.Augustine,Vilano beach,St.Augustine beach

"Very nice and clean"

5
27/08/2016

This hotel was extremely nice. It was clean and welcoming. The staff was kind and friendly! Do not go to the Taco Bell that is right in front of it!!!! It was slow and not good at all. Our overall stay in St Augustine was amazing and it was nice to come back here I highly recommend this hotel. There is not a mini fridge in the hotel room but they do have an ice machine.

"Relaxing, Quiet, Reasonable Price"

5
25/08/2016

This Best Western is close to many restaurants and to the St. Augustine Outlets. Our room was upstairs facing the pool. It was comfortable and satisfactory for a budget priced room to stay the night. The staff is very courteous and helpful. The hot food area is next door to the lobby and the food variety was sufficient to satisfy most breakfast choices. If you arrive there for breakfast and the place seems crowded, there is another room at the back and to the left with more tables and seats.

"Best Western"

5
25/08/2016

I have not been down there in quite a few years, but I was very glad to see that the hotel still have good people to help with the check in and the room was very clean....Overall, I have not found a Best Western that I don't like....they are safe and well kept, both outside and inside...Their continental breakfast have not waivered....I do hope that they continue to maintain their standards...as I am hoping to return in six months....

"Great Every T ime!"

5
23/08/2016

My daughter attends Flagler College and I've been using this Best Western as my place to stay when I visit her or pick her up / drop off. The pool is great and the rooms are really nice with very comfy beds! I'll be returning for sure!

"Great Customer Service & Location"

5
22/08/2016

This hotel has been renovated. The room was nicely decorated and had all the amenities. The staff was very friendly and helpful. We asked about different places we wanted to go & they were very helpful & pleasant. The hotel was very accessable from the major highway. The continental breakfast was surprisingly good. I look forward to staying there again when I return to St Augustine. You are minutes away from historical downtown & the outlets are to die for.

"! Super weekend ??????"

5
14/08/2016

It is our second visit to St. Augustine and was better than the last time, a super hotel. great customer care, cleanliness and organization in general by the entire team from reception to cleaning rooms. the hotel is in very good pocision of restaurants, shopping and the interstate I 95.

"RUDE"

3
10/08/2016

Hotel was clean and bug free but that's it. Front desk/ owner was rude and unaccommodating, poor attitude. I travel with my job and stay in hotels more then 1/2 the month. I expect people to be polite and accommodating when I am booked for 8 nights. They were not. This property stays near the bottom of my list

"Great price, great hotel"

4
08/08/2016

This hotel was all it was advertised to be. It is a Best Western that holds up a great name. The price was better than the local competitors and the service/amenities were very nice. Breakfast was the excellent start to a new day. I would go back there anytime I was returning to that part of St Augustine, FL.

"Close to downtown and great restaurants around it."

5
23/07/2016

Quit and safe. Pool was great. We stayed in 2006 or 2007. Maids were great kept our room clean.Our balcony faced the interstate. But didn't here the traffic while we slept.It made me pick a year and it is wrong.

"You get what you pay for, but it is fair"

4
21/07/2016

When we stayed it was very noisy in the morning. We checked in late, but the room was clean and the bed was very clean and large. I love how they put the remote in a "Fresh Remote" bag too. The details they provide for a clean stay are what makes it pleasurable and welcoming. The only complaint was how my boyfriend and I could hear the family beside us talking, it was so loud. The people on the other side were having sex extremely loud, so it was impossible to fall asleep after we were woken by the noisy atmosphere at 6 AM. The breakfast was fair, the staff that was in charge were rude though. The wifi is terrible too. But I would say if you're looking for a cheap, but clean stay I would say this is your best bet.

"Overnight stay at BW 95"

3
19/07/2016

Decided to save a little $$ and stay a bit farther out for our one night in St. Augustine. It was a good decision. I can see the appeal of staying in the historic areas of the city, but for one night, this BW met all our needs. Drove in to ST. Aug and spent the day sight seeing - was a 10 - 15 drive to this hotel. Found it clean and comfortable. A few restaurant options within walking distance, which was helpful with two young kids. Didn't use the pool, but it looked fine. Bfast was busy and very crowded with the usual options (they did have 'hot' items of eggs, sausage, etc). Waffle maker too. We were just passing through and this is very easy on/off of I-95. No complaints, everything was fine.

"go somewhere else"

1
18/07/2016

room condition poor, pool unusable, breakfast fair, all exterior entrance rooms. Bathroom floor flooded from room above every day. maintenance head speaks very little English, not particularly interested in fixing things. Breakfast staff were nice and efficient, however bacon and "eggs" were generally cold.

"Would no go back"

3
18/07/2016

Got there @ 1:30. Told check-in not until 3. There were no maid's carts in sight anywhere! The rooms were obviously ready but desk clerk would not let us check-in early. Instead she kept pushing me to take the Trolley Tour of the historic district. I was very tired after a long road trip and when I said I'd ask my husband she called the shuttle and started handing me coupons, when we found out from the shuttle driver that it was a 1 1/2 hour ride in an open car in 95 degree heat we said no thanks and went somewhere air conditioned to wait it out. when we got back she asked why we didn't go and seemed annoyed.

"Spotless and amazing"

5
17/07/2016

Had no issue discovering inn. Check in was brisk and immediately. Room was extremely agreeable and had a decent rest. Breakfast was great with a veriaty of oats, breads, and waffle blend. Grouped espresso and juices.

"Nice"

5
13/07/2016

The room was pleasant, impeccable and sensible. The work region individual was friendly and pleasing. If you don't have a coupon, ask what refunds they regard. There are a couple. this is not a luxurious hotel but instead it is a conventional spot to stop for a night's rest. they in like manner served a light breakfast.

"Mid-quality but clean."

3
08/07/2016

Room was clean. Bathroom was clean. Leisure areas, Pool etc.. was not what I expected. My wife was going to stay at pool while I worked, but there was not sufficient chairs there not was the upkeep around the Pool what we normally expect. We decided to check out on the 2nd day and find another place.

"Great location"

3
06/07/2016

Great to be in walking distance of everything we wanted to see. Parking was tight and our air conditioning did not work sometimes. Other than that it was a comfortable stay. Free breakfast was convenient and staff was friendly.

"Perfect"

5
05/07/2016

Clean rooms and agreeable individuals. Perfect and icy swimming pool. Did not have a solitary issue the whole week I remained. Close strolling separation to eateries and stores. Close separation to Helen also. Would cheerfully stay once more. :)

"Served Our Purpose Well"

4
04/07/2016

We stayed here back in April, 2016 while attending the Ancient City National, Mustang Club of America event at the Florida School for the Deaf and Blind. The property was neat and well kept, the staff were friendly, and the breakfast was very good. Although we didn't see a lot of St. Augustine, the location seemed fairly central to all that we did manage to see. The intersection where you turn into the property is very congested and, in my opinion, dangerous but once past that you're good. The property shows some age but, again, is well-kept and neat. Our group stayed in the back so parking was more than ample for our car haulers, trailers, and Mustangs. Even within the close proximity to the interstate, noise was minimal and was never a bother or distraction. Several restaurants are located within walking distance (Ruby Tuesday, Cracker Barrel, Denny's, etc.) and by walking distance, I mean only a few hundred steps. This comes from a man who bought a golf cart so I don't have to walk to the mailbox which is only about 100 feet from my front door.So when I write walking distance, I really mean "walking distance". There are a couple of huge malls just across the road and interstate so if shopping is on the agenda, a quick taxi ride and you can shop away. No Wal-Mart close by so if you need stuff like that then you better obtain before check-in. I can recommend this hotel for the price point, service, and general location. I would stay here again if I were in the area.

"Trip to the mountains"

4
28/06/2016

On our way back home, we stopped at this hotel for one night. We have stayed here before and the location is excellent, next to I-95. The place was very clean and good breakfast, the have hot and cold buffet. can't complain. Good value for the price.

"good"

5
27/06/2016

nice,comfortable and rewarding experience,excellent hotel staff.memberable days and memorable nights good an excelleent swimming pool.good foodgood breakfast etc.friendly atmosphere i would recommend to friends and relatives and inlaws.

"Just right"

4
21/06/2016

We booked this hotel on the way down to the beach for just a night. We were looking for something close to the interstate, not knowing much about the area. We booked the Best Western. Finding it was a breeze, it is literally feet off of 95. Check in was quick and painless, the room was clean and comfortable. They had a "real" breakfast the next morning before we rolled out and check out was a snap. Staff was friendly. It 's a very convenient location with the out let malls close by and several places to eat. I would definitely stay here again.

"Overpriced in my opinion"

3
20/06/2016

Really nothing special about this place and I truly believe its overpriced. Th breakfast room/area was super tight. Not many options and some food was cold (supposed to be hot). One major complaint of mine was that they have those little square pillows where instead of one long one you get two squares, and I find these highly agitating because they aren't big enough to roll side to side or anything so you kind of have to put two together. the alarm clock wasn't plugged in and I didn't want to try and find out where the cord was. Only one ice machine could usually make it through the morning rush. Be careful pulling in and out of property because there is lots of cross traffic and can get a bit hectic.

"Amazing and reasonable"

5
18/06/2016

Everything at the inn was extraordinary, exceptionally agreeable and clean, the rooms are cutting edge and reasonable, Jaidyn and Hiten, were awesome, they are an advantage for BEST WESTERN St extremely supportive and learned. I would prescribe this Hotel to everybody, couples and families, singles and companions. Pet amicable which is awesome for our four legged relatives.

"Good until checkout"

3
17/06/2016

Would have given higher starts if it wasn't for the hour spent at checkout. The room was nice and as good as expected. However upon checking out we were told our card was somehow declined which made no sense since we paid a week in advanced via trip advisor. We sat there while the receptionist was on the phone and accomplished nothing until she understood the rates were different which had nothing to do with us. It was still never explained but at least we finally were able to leave.

"Minutes to Attractions, easy in and out"

5
16/06/2016

We were not able to spend more than a morning in St Augustine on this trip, but we did want to stop and then get on the road home...this BEST WESTERN was ideal--easy, immediate access to I-95 but less than 10 minute easy drive to the center of Old St Augustine. Perfect!

"Great renovations"

5
13/06/2016

This hotel has done many really nice renovations. The work out room is nice, pool was great. The front desk staff was wonderful. Breakfast was very good, they have it in a renovated room on the first floor. The room was very nice and very clean. We will stay here again.

"Cute little hotel"

4
12/06/2016

Cute little hotel. Nice and clean. Friendly staff. Serves its purpose as a stopping point to Key West. Denny's and Taco Bell in parking lot. Many other places up road to eat. Breakfast starts at 6:30. Bathroom nice and clean. Small two story hotel off interstate.

"Decent place for decent price"

4
05/06/2016

This was a decent over night stay. The hotel was an older building but looked to be majorly updated. Everything was fine. I checked in late at night and the lobby was locked. I had to talk the to receptionist thru a little window. Not sure why they needed to be so secure. The room was fine, clean, neat, etc. The only issue was that it feel and smelled very muggy and wet. Not sure why. It was room 159.

"Decent Stay"

4
01/06/2016

We needed to stay in the area for a family event over Memorial Weekend. There were no rooms available for miles around. We were glad we had booked enough ahead to find a room available. It was comfortable enough, clean, and reasonably priced. The rooms have the typical, noisy in the wall under the window air/heat unit. And there were a few noisy people outside. But I guess you can't get away from that when the room doors all open from the outside (as opposed to being enclosed in a hallway) and parking is in front of your door. This BW is located in a very busy area, near the outlet mall, close to I-95. The motel's driveway is in an awkward spot for getting in and out of such a busy area. Especially with so much holiday traffic! And you have to drive THROUGH the Taco Bell parking lot (around cars lined up at the drive-thru) just to get to the BW lobby area and parking. Strange set-up! But we made the best of it!!

"Amazing and Agreeable"

5
01/06/2016

This was a perfect, agreeable room, with Wi-Fi and Breakfast, and so forth. The thing I enjoyed, in any case, is the way that this specific area did not have a Low Flow Shower. I am just for sparing assets, yet in the event that you need to remain under the shower twice as long in light of the fact that it is low stream, you aren't sparing anything. This property gets this. That was the best shower all in all trek this time.

"Didnt expect much but......"

5
29/05/2016

We didnt expect much, as this was a holiday weekend and rhis was what we could get. It turned out to be a great stop. Room was a bit dated, but VERY clean. Air conditioner wasnt working when we arrived, but a call to the front desk had someone replacing the unit in less than 10 minutes. Breakfast (included in room rate) was excellent and there were two or three workers helping people get their food, as well as keeping items stocked. Pool area is pristine and very relaxing. The people that own/run this hotel have worked very hard to keep it up to date and nice for a family. All workers were very courteous and very helpful. We would stay here again.

"Reasonably priced area hotel"

4
27/05/2016

This BW is outside of the busy area of St Augustine -which is what we were looking for. The room was comfortable. Breakfast area needs help-very crowded first day, next day less crazy. Nice that restaurants near by.

"Very Unpleasant Smell"

2
22/05/2016

This is the second time we've stayed at this location. The SMELL(MOLDY) was even worse than before. Carpets were DAMP and AC was noisy and didn't remove moisture from the room. Staff was very nice. Bed comfortable. Breakfast room dark and un appealing.

"Not your dad's Best Western... But not bad either"

3
14/05/2016

Like most motels, you show up at the lobby and you are dazzled by how nice it is. This one is no different. After you get to your room however, things look a little different This motel is located just off I-95. Very convenient. Denny's right next to it. So far so good. The room was clean, we never sighted a bug. the A/C was a bit noisy but worked. I only had 2 problems with the place. 1) Out of 3 ice machines, only 1 was operational, and it was a long walk away. it was also tapped out of ice. 2) For some reason, motel operators seem to have latched onto the idea that darker is better. The lighting was by 13 watt bulbs. If your spouse needs to get dressed for a night on the town, you better bring a lamp cause the the bathroom area is DIM. The pool area was pretty well kept up, but as others have noted, the infrastructure of the place needs to be worked on. (Perhaps less for the lobby and more for the rest of the place is in order). Our night's rest was comfortable, and besides the lighting, everything in the room worked. I have to hand it to housekeeping, they did a good job cleaning and preparing the room. One note - there are non smoking and smoking rooms available. If you need a place to stay overnight while traveling, this will do. The price was very reasonable for the time of the year. The parking lot is well lit.

"Nice stay"

4
14/05/2016

We were on our way to Savannah traveling by motorcycle and needed to stay overnight it was a most enjoyable stay. The location was near many eating places and close to the interstate. The room was clean and the A/C worked well

"Very Comfortable room"

5
07/05/2016

That was so good. Staff was so nice i like it. My room was so clean and bathroom was clean and shinny. i wana say amazing service no extra noise cool air everything was fine and good i love it. At morning they offer free breakfast. free internet. the big thing is it fit in my budget i recommend this hotel

"Outstanding Experience"

5
02/05/2016

Among the very many good things about this hotel is that it's only about six miles from trolley stop #1 in downtown St Augustine. There is a Denny's next door and it's seconds from I-95. Oh! And it's a lot more reasonable than six miles away. What's not to like?

"Room Without A Toilet? Really, Yes, really!"

1
29/04/2016

Room was adequate, pool is very nice. Property had been somewhat updated, but show signs of some neglect and wear and tear. We noticed immediately that the toilet was stopped up, would not flush liquids (did not try solids). I advised the front desk and after what I considered unnecessary questioning and validation, they said they would have somebody come right up. I advised that we were going to go next door for something to eat and they said it would be resolved when we got back. One hour later, we returned, and the toilet was still stopped up. I called the front desk again; they said the maintenance guy came up and nothing was wrong with the toilet. Yes, we verified room number, etc. The front desk sent up another maintenance guy (different guy) with a plunger, who proceeded to take a hand full of toilet tissue, put it in the toilet and flush it. Guess what, it stopped up (now we have water all over the floor). He called the front desk and told them that the toilet was stopped up. Then he advised us that another maintenance guy would come up with a snake to clear the line. Nobody ever showed. We called the front desk again. They said the guy with the snake went up there and cleared the toilet. I advised we had not left the room and nobody had showed up. They said they would send him up again. Never showed. Again, called the office and advised that we were going to go to the pool for a little while and they assured me that the toilet would be fixed when we got back. Back from pool; toilet still stopped up, water still on floor. Called front desk, no answer; went down to front desk. They said they would send up a maintenance guy. Nobody ever showed. Long story, and long night, short, we never had a working toilet. Next morning, complained to front desk clerk. He said it was not his problem because he was not working yesterday. He said the manager would be in at 8:00, but was usually late, so it may be a little later. I advised that we needed to get on the road and he assured me that he would have the manager call me and he took my cell number. The manager never called - big surprise. If you want to pay a hundred bucks for a room with a nice pool and no toilet, this is your place.

"Nice clean room, very comfortable"

4
28/04/2016

We stayed here one night, king bed. Room was spacious and very clean. Nice size TV, and the breakfast was great - the breakfast area was in a separate room next to the lobby. Plenty of seating. Food was great, waffles, eggs, bacon etc. Only drawback was there was no 'fridge or microwave in room. However, there was a small microwave for use in the lobby. Nice outdoor pool. Fitness room. Priced right - one can save about 20 percent off room cost if it is booked online ahead of time. Would stay here again, and would recommend this hotel to others.

"Very convenient to I-95 and 7 miles from downtown"

4
25/04/2016

My wife and I picked this for an overnight stop on our way to South Florida. Very clean room on the inner courtyard (less noisy here). This is in the motel style with exterior entrance and standard commercial size rooms. Less than a half mile I believe from the exit to I-95. Good value.

"Newly remodeled rooms"

5
20/04/2016

This hotel is quite comfortable and clean. Excellent value. Would definitely stay again. Nice breakfast also. Near outlet mall and easy access to I-95. Lots of parking. Friendly staff. Clean inside and out.

"Comfortable stay!"

5
19/04/2016

We had a room with a king size bed. The bed was very comfortable, the room was very clean. We had a very large HD television with Direct TV. The hotel offered a complimentary hot and cold breakfast. Grounds were well kept. Many eating places nearby. Being on State Rd 16 made it an easy ride to the city of St Augustine and also more affordable because it wasn't right in the city.

"quiet and affordable"

4
19/04/2016

stayed for 4 nights which included a weekend, the hotel is just off the I95 but very quiet, close to major outlet stores, and just minutes from downtown historical city. Very affordable and the staff during our stay were constantly upgrading and cleaning but never in the way.. pool was smaller but clean. check in staff were helpful and friendly. rooms were large and clean. . thanks

"good motel"

3
18/04/2016

we stay here one night every year because it is beside the outlet mall. Rooms are clean and newly updated but a little expensive. Their is plenty to do around here a far as eating and shopping. We have had a couple of nights that noise was a problem but over all not a bad place to stop for a night.

"All right for a "cheap" night to sleep for one night/not great"

3
17/04/2016

Pros: free breakfast in the morning - hot waffles were decent. (However, "eggs" were fake - not great - barely edible.) The staff were nice. Cons: I went to take a bath and there were hairs from the previous occupant floating up on the water! I didn't complain because there was no point... I didn't feel comfortable with taking a bath at that point. It was kind of gross. The accommodations here were very basic. Also, we were on the second floor and there were no elevators.

"Comfortable"

4
15/04/2016

Hotel is close to interstate. All rooms have outdoor access and there are outdoor stairs to second floor. Room was comfortable and clean. No microwave or fridge in room. Does have hair dryer, iron and ironing board and small single cup coffee maker. Outdoor pool...we were rushed so didn't use so can't comment on that. Breakfast had a wide variety...from cold cereal, to eggs, bacon, waffles and toast. Front desk was friendly and helpful. Hotel is close (but not walking distance) to some shopping including a Publix. We would stay again.

"Excellent Hotel and Stay!"

5
11/04/2016

The hotel was very easy to get to from I95. The staff was very nice and helpful. Room was clean and comfortable. I loved that the remote was "certified" clean and in a bag. The only complaint was the wifi. We had the user name/password, but could not get connected. Other than that, great stay!

"best western stay"

4
11/04/2016

This hotel was fine. it was just off I-95 with easy access. the only true complaint was that the toilet is to low and it was hard to get on and off and we also found the beds to be somewhat uncomfortable. All said, we would stay here again.

"Best Western St. Augustine I-95"

2
06/04/2016

Inexpensive, but you get what you pay for. Right off highway. Very noisy. Setting is horrible. Room clean but very sparse and dated. Internet access and TV ok. Breakfast what you would expect. OK for a couple of nights but you are not going to want to stay here for any length of time.

"Perfectly located"

5
05/04/2016

We drive South in December and return north in April and this hotel is very conveniently located off I-95 to stop overnight on the way. They serve a very nice breakfast and there is a Denny's right next door and lots of restaurant within driving distance.

"Clean comfortable room but $$$$$"

3
04/04/2016

Room was clean and comfortable Everything worked properly, wifi very good It was a busy weekend in the area and price was much higher than advertised in coupon book. Hot day AC worked well but a little noisy. No frig or microwave. We travel with and dog and used this facility because they are dog friendly. Would stay again but hope for a better price.

"Great place and staff!"

5
03/04/2016

We stayed here on the way to the Florida Keys. Rooms are roomy and super clean! Hot breakfast is great and the staff are great folks! Definitively will stay here again! The grounds are clean and has a great pool. Free Wifi too, right off interstate and only 5 miles to downtown!

"The Best Option for the Best Price off of 95 in St Augustine"

4
02/04/2016

No frills but the room was clean, comfortable and convenient ~ recently updated. Quiet room, directly off of the highway but removed enough that it was private and safe. New mattress in our room made for a restful night. Great location with various dining options (we LOVED the thai place 1/2 mile away) and in walking distance to outlet shopping if that's your thing. 20 minutes to Historic St Augustine. We just needed a place to sleep on our way back north and enjoyed the nice hot breakfast before checking out in the morning. Great last-minute weekend rate via Tripadvisor. What more do want for the money?

"Came for Bike Week And Enjoyed Myself"

5
30/03/2016

I came down to FL to take part in some of the bike week festivities going on down there, and I had a really good time. I stayed at this Best Western and wasn't expecting anything spectacular, but to my surprise, the place is renovated pretty well (it's an older motel), has an EXTREMELY friendly staff, was clean, and it was just a good deal. I'll def stay here again next year when I ride down!

"Pet Friendly - NOT"

1
29/03/2016

Made a reservation for this hotel for February 2016 which I have just cancelled. Booked this hotel for 3 nights as it was pet friendly and close to friends of ours that we were coming to visit. Not only is there a charge each night for our small dog but also a one time cleaning fee of $100.00 (we were only planning on staying 3 nights). Decided to stay at a higher rated hotel for the extra $$ fee fee but cleaning fee..

"Better off spending a little more and staying somewhere else"

3
27/03/2016

This location is a motel and very close to i-95... which is great for getting on and off the interstate, but not good for seeing downtown. It wasn't so much the drive to downtown that was disappointing as the aesthetics of the overall property. The plus was the friendly service and the quality of the breakfast buffet. However seating for breakfast was not accommodating. Also our room air conditioner leaked all over the floor and left a large 3 x 3 foot area of cold wet carpet. I like to get value for my dollar when traveling with my family and still recommend spending $20 - $40 more a night for a better location and an actual hotel.

"Clean quiet rooms"

5
27/03/2016

The hotel is off of the I-95. Take the 318 exit and stay on your left. Turn left at the light and drive under the bridge. Passing the light, stay to your left because you are going to turn left at the first median where there is a No U turn sign. You are not making a U turn but you will turn left here. The hotel is behind the Taco Bell restaurant. The hotel has two floors and the doors to the rooms are outside. There are cameras all over the property for your safety. The property is also very well lit. There are no elevators to get to the second floor so if you can't walk up the stairs request a bottom floor. The property also has a small gym with a bathroom (it was locked so I don't know if you can use it) a sink to wash your hands, a water cooler, treadmill, stationary bike, a machine to work out your arms (I don't know the name of it), and a step machine. It also has a window A/C unit so that you can control the temperature in the small gym. The hotel is built in an "L" shape. The base of the "L" is its own building and separated by stairs from the rest of the building. There are stairs on both ends of this building. The long part of the "L" shape is divided into two buildings and separated by stairs at the far end, middle, and closest end to the lobby. In the middle of the property is a cute little garden with a pathway to walk and a pool that has a fence around it along with bushes to give you some privacy. The pool has lounge chairs and tables. The shallowest end is 3 ft deep while the deepest end is 8 ft. The water is not heated. On the other side of the pool are 3 gazebos to sit in and relax. This part of the property faces the highway that is next to the hotel. It can be loud depending on the amount of traffic. Rooms do face this direction so if you want a quieter room, ask for a room on the backside of the hotel. They have a vending area with one snack machine (prices range from $0.75-$1.25), soda machine (sodas are $1 and bottled waters are $1.50), and 2 ice machines (the ice machine is free). You can use your credit card to pay for snacks or insert dollar bills. The second floor has an ice machine on far end in between the base of the "L" and long side. The lobby is at the entrance of the property next to the enormous carport. In the lobby there are couches and a coffee table, bathrooms, a water fountain, a small business area with a computer, and the front desk. This is the second time Andrea has checked me in and it was a pleasant experience. As she was checking me in she also received phone calls and had more people walk in. She handled it like a professional and took care of 2 people and 2 different phone calls in under 4 min all while keeping calm and being professional. There is free wifi at the hotel and it has good speed. I did not have any trouble connecting or have problems waiting to web pages to load. The property also has 2 sets of washers and dryers for you to clean your clothes with. It is located in the far back corner of the property on the first floor. They also have a soap box dispenser where you can buy a small box of soap for $1. The washing machine and dryer costs $2 each. The doorless open room that it is located in is dark but when you walk in, the light automatically turns on. If you want to smoke, you have to go outside your door or be in the parking lot. This is a smoke free hotel. The rooms also have free local calls under 30 min and free long distance access (meaning you don't get double charged if you have a calling card). There are also adjoining rooms if you need it. The breakfast room is located in room 101 (it's actually labeled breakfast room) right behind the lobby. Breakfast is from 6:30am-9:30am. When you enter the room, there is a seating area with a 4 tables and chairs and tv to watch the news. As you continue walking to the back, there is a second room where there is more seating along one wall and on the opposite side is the breakfast food. They have fruit drinks like orange juice, apple juice, passo-guava, water, milk, coffee, tea, bread, pastries, bagels, muffins, cold cereal, hot cereal, sausage links, scrambled egg patties, and make your own waffles. The hotel room is very spacious. It has a big screen LCD TV on top of a three drawer dresser. They have DirecTV as the provider. Next to it is a desk with a lamp that has an outlet at the base to plug in your computer. The chair is leather and semi-comfortable. The bottom felt like it had no cushion. There is also a guest directory binder that has all the info you need about safety and things to do in Saint Augustine. The bed was firm and springy. I thought it was comfortable. They also leave you 4 pillows on each bed that are very fluffy and comfortable. The sink area has the ironing board and iron hanging on the wall. The one cup coffee maker is located here along with the coffee packets, cups, and ice bucket. The suitcase stand is tucked underneath the counter. The area to hang your clothes is also here. There is no mini fridge in the room but I do know that room 105 does have a mini fridge. The bathroom is small but the shower feels big. Towels for four people are provided. The toilet has a low pressure flush. The shower head is high pressured and you can adjust the water flow by rotating the outside ring of the shower head. To turn the shower head on, rotate the water knob that is in between the water spout below and the show head above. Once the water is going, pull the lever that is on the water spout up. This transfers the flow of water from the spout to the shower head. To turn the water off, rotate the knob again. The bar of shower soap that is provided lasts for about 6 showers. There is no in room safe. I did not hear my neighbors at all during the night. Overall, I enjoyed the room for the amount of time I was there. It was clean and comfortable and that's all I wanted. This is my second time staying at this hotel and I have another future stay planned at this hotel.

"Best Western Hotel St. Augustine, FL"

4
25/03/2016

Good location right off Interstate 95. Good parking close to rooms. Many Chain Restaurants in easy access to this hotel and they are all National known. The Check Out staff was professional and helpful and wanted to know if there was any problems during our stay.

"Trip to St.Augustine"

3
20/03/2016

Need to improve quality and cleanness of rooms. Breakfast lady was so rude and not even smile at you. Billed differently for all 5 rooms. Need renovation or change the exercise room. It feels like over priced for rooms.

"Bargain close to town and beach"

4
20/03/2016

If you are willing to drive a few miles to the downtown resort area, this facility is a bargain. Neat and clean, but definitely an older motel. The pool was excellent and clean. I hate cloudy water and this pool sparkles. Breakfast area is small and gets congested so I suggest being an early bird.

"Ya know, I'd stay here again, maybe, if I got a good enough deal"

3
19/03/2016

My air conditioner didn't work in my room, so it was balmy in there the first night. I asked them to fix it. I come home that night, and my room door is standing wide open. Luckily, nothing is missing. I complain, and they knock $30 off one night's room, out of 3 nights x 6 rooms in our party. The night clerk is very rude. The ice maker doesn't work on our floor. The pool isn't heated in winter. The hotel is very difficult to turn out out of and into. It's bike week, so there's tons of bikers everywhere, and nowhere to park because they've got all their bikes and their trailers and their trucks and their crap parked sideways everywhere. The washing machine is outside with no door, so you have to sit there and watch your clothes. The breakfast is lackluster. But, the price is pretty good for where we are. I'd probably stay here again if they cut me a deal. maybe. Nothing special, except they have DishNetwork with about every channel you could ever want.

"A Decent Place to Spent the Night"

3
19/03/2016

We spent the night there on our way to Port Canaveral and a cruise. This is an older Best Western, but it was clean and comfortable. The continental breakfast was pretty good. If you want to explore St. Augustine, this is close and convenient to the interstate as well.

"Over Priced"

2
18/03/2016

I needed a quick 1 night stop for a last minute business trip. Desk Clerk not overly friendly and there was no breakfast even though it was advertised. The Room - Toilet did not flush properly, air conditioner was slow to come on, and there were holes in the curtains. I won't be back!

"It is what it is."

2
17/03/2016

This is an old motor hotel likely built during the Kennedy years when Interstate 95 was a baby. To the credit of the owners they have refurbished the hotel but their comes a point in the lives of structures such as this that they are best left to the real "budget" brands. The hotel is a mismash with an old bedroom as the gym the breakfast area all connected with separate rooms that were likely part of the original restaurant/ kitchen/hotel bar. The doors open to the outside and we could see the sunlight coming through in the morning. The hotel has likely had 60 years of settling in the Florida sand. It is reasonably clean, tired in spots, not what the new BW brand is all about. The staff ace really great and help,make up for the defencies of the hotel. For the price, it is fine for a late night stop off the Interstate.

"Quick stopover for one night."

4
07/03/2016

Just needed a place to rest our heads for the night. Rooms were clean and comfortable. Nothing fancy but didn't expect fancy for the price we paid. Breakfast was ok not the best but was free. I wouldn't stay here for an extended time but for one night it worked fine. It is close to the interstate so there is some interstate noise.

"Over Priced"

3
07/03/2016

We stayed at this hotel during Bike Week. It was way over priced. Room was old with cracks in wall. Not my choice but only place left with rooms under 200. Beds were comfortable. Room was clean. Door going in room was bent so it was hard to close the door. It was a OK stay however paying $165.00 a night because of bike week was a little ridiculous!

"Just off the I95"

5
06/03/2016

We were driving from Toronto and this was our second stopover and it's perfect as it's just off the I95 and check in was fast and we walked to Ruby Tuesday for dinner. It's just a place to rest our head after a long day on the road and the beds are very comfortable. Breakfast was fine, no complaints at all.

"Not bad for the price, but not great."

3
05/03/2016

We were assigned this hotel from a website where you choose a price range and they choose a hotel in a highlighted area for you. It was not in the ideal location, we were hoping to stay a little bit closer to the historic St. Augustine area. The motel however isn't far from the downtown area, it's just right off the interstate. The rooms were better than we were expecting from the outside of the motel. They had been updated somewhat recently. The carpet was a little iffy, but the bathrooms were clean and the beds were comfortable. It was a little loud in our room. There were a few people being loud in the walkways right outside the window of our room. Overall, if you need a quick cheap spot to stop for a night, this Best Western will do just fine. If you're wanting to be in Downtown St. Augustine or on vacation, you're way better off choosing one of the other two Best Westerns (Spanish Quarters or Bayfront) in the historic area.

"A good choice on the 95 near the Outlets"

4
03/03/2016

After a long day of driving, we used a travel coupon found at a gaz station to get a very decent price for a good bedroom on the highway near St. Augustine, Florida and a short walking distance to the shopping outlets. The price was right for a 2 Queen comfortable, clean and quiet room on the 2nd floor of the hotel. Beware that there are no elevators to get there but it is only one flight of stairs. We slept very well and were pleased with the hot breakfast offered to us (waffles, fruits, cereals, bacon, eggs etc.) with good juice and coffee. Only an outside pool but we thought we had a deal!

"Poor"

3
02/03/2016

This hotel, weel located, with restaurants, Outlets in the area needs to be renovated, brought up to today standards, That we have come to expected in a Best Western properties. A good clean up and new Equipment should do the job. The breakfast was ok as expected.

"Excellent location"

4
29/02/2016

Perfect for being the St. Augustine area and right off I95. Also many restaurants to choose from. Just a little louder than I wanted being close to main road. Rooms were very clean and parking seemed efficient. Close to many things

"Our stay"

2
27/02/2016

Arrived to find there is no refrigerator or microwave. The chain lock on the door was broken. Arrived back to the room to find it was not serviced. Bed not made, towels on the floor and cups left laying around. That was day one. On the plus side the breakfast area was good for the price. There was bacon, a big plus, with plenty of room to set.

"Just ok"

3
26/02/2016

the workers were great, but the room was just ok. Kinda bummed that the pool was not heated. If you want the white at Augustine experience and don't have to worry about having to find a parking spot stay at the best western in the historical district

"BW St Augustine FL"

4
22/02/2016

Nice facilities, pleasant staff, to cold to use the pool (wanted to but would have had to been heated), brekfast was diorganized (silverware in 3 locations). Waffle was great with scrambled eggs and orange juice.

"Very Pleasing."

5
22/02/2016

I stayed here for the first time ever and for the first time in a hotel, I wasn't sure of what to do but the ladies at the front desk were very helpful and sweet. This hotel exceeded my expectations. Everything was clean and service was great. My girlfriend even loved it! In the near by future we will surely stay here again. If I could rate an 11, I would!

"Great Location"

5
22/02/2016

Stayed at this Best Western while going to the Daytona 500. Was 45 minutes away but a lot less expensive. Great hotel, easy highway access, loved the waffles at breakfast. Next year will come a little earlier and visit St. Augustine.

"Nice looking, but a little disappointing"

3
17/02/2016

Old style with doors outside to parking (which we like) but not as nice as we like. A little old and in need of more renovation. We found little red ants around the sink in the bathroom (lots of rain in the last month). The breakfast room worker could not keep up with the coffee remands. Nothing TERRIBLE in this hotel, but just not quite up to snuff.

"No complaints. "

4
17/02/2016

Was clean, all supplies, soap, lotion, towels, ironing board, coffee and maker. AC worked well for the heat we needed. Staff was courteous and friendly. Not the Ritz, of course, but excellent location,walking distance to 2 huge outlet malls. Great diner nearby so we didn't try the breakfast but I asked and it was a hot breakfast, not a simple one, so more value there. I would definitely stay there again. About 20 mins from downtown St. Augustine.

"Best Westerns"

4
17/02/2016

Our primary choice for auto traveling is to stay at Best Westerns. They are always conveniently located to the interstates and places of interest, clean, continental or hot breakfasts provided and always pleasant staff.

"bad"

1
12/02/2016

The heat did not work, the blinds were broke ], the lights were broke, the bathroom was not clean, the first day cleaning was not provided, the fridge was not clean, the apt needed a make over, the kitchen was not clean, over all, it is not a place I would recommend.

"Great Time"

5
11/02/2016

If you stay somewhere other than here its your mistake. From the desk clerks to the maintenance this hotel is the best around. Everything is walking distance from any room. Plan on coming back in April.

"Ideal Location ir Passing By"

3
07/02/2016

I booked the room the previous day in Atlanta driving south to Miami. Conveniently located off I95 but within a short drive to marvelous St. Augustine, Fla. The room was clean and confortable with the right ammenities. Desk services courteous and efficient. The hotel was preetty busy and maybe this was the reason that my room was not ready when we arrived at 3:30 P.M. on that saturaday of january. That incident is the reason for not gaining the 4 rating with me.

"One night stay as we passed through St. Augustine, FL"

4
06/02/2016

Very friendly front desk staff. We showed her a discount coupon on check in, but it turned out it was for a different Best Western. However, she said "not to worry, I'll give you the same discount". Our room was very nice, exceptionally clean and we had a good night's sleep. Right next door to hotel was a Denny's. We were pleasantly surprised by the service, quality of food and price. (We rate them a 5) The Best Western had a great hot continental breakfast.

"I had waitting more of Best Western"

2
31/01/2016

I had waitting more clean I had waitting microwave in apart I had waitting frigidare in apart My family stay in seconde floor, but de hotel don't have elevator The breakfast was very Nice The hotel is closer to premuin outlet But is longer The historic center

"Courteous staff / clean room"

4
28/01/2016

Booked room late on trip through Florida to a wedding. Staff was accommodating to our schedule. Room was clean. Comfortable bed. Breakfast setup allows good flow. Easy access from I-95. Shopping nearby (for the forgotten wedding gift).

"fine place"

4
23/01/2016

It's not a fancy place but we knew that going in. we just wanted a place to stay for a night. It was better than expected. Staff was friendly. Rooms net and clean. Continental breakfast was good. Would recommend it.

"Comfortable and newly renovated"

4
17/01/2016

After reading some of the reviews, I was a little worried about my reservation - unnecessarily so. This is an older style hotel so the rooms are a little small, but the rooms have been newly renovated and were big enough for our purposes. Our room and that of another couple traveling with us were both very nice with new paint, carpet, bed and granite counter tops. There were plenty of good restaurants in the same area as the hotel and St. Augustine, which is full of every kind of restaurant you can imagine is only 7 miles away. The price on this hotel was about half of those right in St. Augustine. It's very convenient if you're there to visit and it's right next to I-95 if you're just passing through,. I wouldn't hesitate to stay again.

"Good stay"

4
16/01/2016

Stayed here Friday thru Sunday with the hubby..was able to check in early Friday am so that was great!! Room was clean and adequate, although we would have preferred a fridge and microwave in room. Breakfast was good too. Only complaint is that the pillows on the bed are pretty flat so we had to get extra. We will def be coming back again!!

"Siege at St Ausgustine"

4
13/01/2016

Very good room, comfortable, Great location for the event. They just need to add refrigerators to the rooms since I spend 4 nights there every year for the Florida State Championship Cowboy Shoot. The only Best Western I've stay at across the country that doesn't have refrigeratorsWTF!

"Business"

5
12/01/2016

Good Value and good location. Enjoyed the breakfast bar. especially the waffle maker. Overall a very good experience. We come to this same motel everytime we are in the area because of the price and also the location which is near to our business endevers.

"First and last visit"

1
11/01/2016

My husband and I stay almost exclusively at Best Western hotels, but we will never stay at this location again. It is dumpy and old, it's smells bad, and it is very noisy. We used a coupon that brought our price down to about $60, but I would have preferred a camp ground stay. If we had not been so exhausted with a need to get up very early and no desire to trudge around looking further, we would not have stayed. That mistake won't be made again. Just say no!

"Not Good for Pets"

1
06/01/2016

Carpet reeked of urine. We were told at check-in no possible room changes could be made because we were past 4:30PM and hotel was full. No coffee maker or mini fridge in room and only one ice maker for all units.

"Perfect hotel on the way to The Keys"

5
05/01/2016

This Best Western is perfectly located just off the I-95. The rooms are clean and the bed is very comfortable. Very quiet room to permit us to rest after a long drive. We will stay again on our way back home for sure.

"Saint Agustine I-95"

2
03/01/2016

We drove 540 miles to get to this hotel, upon arrival the was a lady waiting for her room to be cleaned, she said she wait more than 3 hours' This hotel needs a lot of improvements. The lobby furniture is very dated, the carpet on the rooms are old and dirty, Room was not smoking and the smoke smell was really bad.

"Stayed at better Best Westerns"

3
02/01/2016

Have stayed at nicer BW properties - convenient to I-95....greeting fair - room clean - bed excellent - NO microwave - NO refrig in room - microwave in lobby was nasty - NO coffee in lobby - computer and printer in lobby worked well - WiFi in room was excellent - 2 floors with exterior entrance - very Pet friendly - no recycling on property - breakfast room too small for size of unit but the breakfast was the usual stuff with little variety but all good - Dennys and Ruby Tuesday within walking distance - room clean - fixtures average

"Ok for 1 night"

3
02/01/2016

We stayed in the suite above the lobby. It has spacious living and bedroom and 1 bathroom. Thre is a kitchen, but no microwave or ANY utensils. The bathroom does not have a single hook or towel rod to hang the towel. There is a couch, but we were able to request a rolling bed. The couch is too small for tall children. There is a Taco Bell right under the windows. it was very noisy and disturbing at night. We will very unlikely to stay in there again.

"2 night stay was good"

4
02/01/2016

The rooms and bathroom were cleaned as we entered. Could have rated 5 star but our rooms were not cleaned on 2nd day till 4pm after which the staff wasn't available to clean the rooms. Overall good stay n good breakfast (waffles were good). I would recommend this hotel.

"Musty! "

3
02/01/2016

Room was clean, but smelled really musty and couldn't control the A/C, unless you unplugged it. Other than that it was okay. The bed was really hard as usual. Didn't have breakfast, so can't comment about that.

"average hotel"

3
02/01/2016

we stay over here sometimes on our way to Daytona beach and its your average/normal best western. Rooms have always been clean and recently updated but a little pricy for what your getting. They offer a free continental breakfast but there is a cracker barrel and shoney's next door that we go to. Also next door to the outlet mall which is why we stop here.

"Don't stay here"

1
01/01/2016

Needs BIG upgrade, Not a comfy cozy place. I would not stay here again. Bugs in light fixtures, broken shades, cobwebs on light fixtures, mold on ceiling. Stayed in so called suite over office. 140 dollars for one night.

"Miami Lakes"

5
30/12/2015

Very cosy hotel, located near the golf court, excellent staff and impressive garden. You can purchase breakfast if it is not included for accessible prices. Rooms are spacefull with nice view outside the window. The hotel is pet friendly (additional fee required).

"Good Place To Stay"

4
27/12/2015

All of the employees that we had interaction with were extremely polite and helpful - from the check-in and checkout staff, the housekeeping staff and the breakfast staff. The location of the hotel was great. It had a variety of eating places in walking distances and had quick access to the I-95 highway.

"Great location and value for the money"

5
27/12/2015

Perfect to consider for a stop over on a road trip. Easy online reservations, effective and friendly staff, comfortable beds, good quality free wi fi and a complete hot breakfast. Right off I-95 on St. Augustine, I come back to this hotel at least twice a year, and its quality has always proved very consistent.

"Good for the price "

4
26/12/2015

Very friendly front desk. The room is worth for the price. Standard breakfast is included ( they have pancake ). Fitness room is small but meets the need. The room is well cleaned. 10 mins driving from st Augustine historic district. No fridge or microwave in the room.

"O.K. place to stay"

4
18/12/2015

We have stayed at 4 of the 5 St. Augustine Best Westerns and this is probably the best except for location. None are super but represent competitive value with other motels in the area. The Ruby Tuesday next door was a plus for us.

"Good Location"

3
14/12/2015

We have been using this hotel for the past eight years when we travel to Florida. It's right off I95, close to the outlets, and close to restaurants. Since we started using this hotel, they have upgraded the property. We actually stayed there one year when they were changing all of the mattresses. We find this place very comfortable and more than adequate. Breakfast in the morning is always good and included in the price. Also, Pet Friendly which is great for those traveling with pets.

"very good value"

4
13/12/2015

We stayed 2 nights during the St Augustine Night of Lights recently. We were pleasantly surprised at the value we got. The motel must have just done a remodel. The carpets, bed covers, furnishings, bathrooms, etc. all seemed to be very up to date for a older motel. The HAC was very quiet, plenty of parking, very clean and the staff, especially Dora (front desk) was very accommodating with directions and suggestions for the trip into town (6 miles) for the celebration of the lights. The breakfast is waffles, bacon, omelets, yogurt, cereals, fruit, coffee and juices.. It is held in a converted room next to the office and a little crowded but adequate. No complaints from us.. We ate a couple of times at Denny's which is just across the parking lot and it was very good also. It is located next to huge outlet mall. We had a good stay. Great value.

"Multiple Stays"

4
05/12/2015

Have stayed at this property a half dozen times over the past 2 years. Great location near outlet mall, i95 and the beach. Comfortable value. Remodel complete with a new lobby and new beds. Breakfast always good.

"Hotel met our needs"

3
04/12/2015

Hotel a bit hidden behind restaurants. Check-in person was not the most polite. Every thing about this hotel screamed adequate. Nothing special but not real problems either. Could walk to a few eateries or within short driving distance of many since we are right off the interstate. Good hotel for us as we were tourists in st augustine that day. Checkout was smooth and right back on the road again on nearby I-95. Breakfast was fine.... place was clean.... run of the mill hotel......

"Nice Value, Good location"

3
04/12/2015

My wife and I stayed here two nights on vacation. Close to our destination but right off the interstate so easy to get to. Clean room, friendly staff, not as expensive as other nearby venues. Would stay here again.

"Spent one night while traveling from NY to Florida."

4
01/12/2015

Older motel just off the highway. Across from the outlet mall. Clean room. Tiny toilet/shower combo. Free full breakfast and newspaper. Price was considerably less that other hotels in area. Good value.

"Okay"

3
24/11/2015

Not too many of the amenities we have come to expect at a Best Western. Although quite clean the rooms were Spartan with no micro wave or refrigerator, there was no couch or comfortable side chair. Additionally, coffee was not available in the lobby, although they did have a microwave. I would only recommend this Inn based on price and cleanliness, which were both good.

"Excellent Stay"

5
19/11/2015

I stayed at this hotel for a stop in St. Augustine on my way to florida with my 13 year old daughter. The woman at the front desk was very helpful and nice I believe her name was tanya we checked in on November 10th for one night. Originally we were assigned a room on the second floor but the desk staff move us to the ground floor so we didnt have to carry bags to the second floor. Once cheked in we turned the heat on and it started to smell like smoke and our alarm went off I am guessing this is because heat would not have been needed in florida for a long time. but the desk very quickly changed us to the room next door. She was so pleasant and a delight to deal with after a long day on the road. The room was spacious clean and had comfortable beds. The breakfast in the morning was excellent for a budget motel, with eggs bacon yougart cream cheese begals fresh fruit and pasteries cereal juice coffee and tea and was kept very clean. would stay again excellent value for the money.

"One night in St Augustine"

4
17/11/2015

My husband and I wanted to spend the weekend in St. Augustine for my birthday and we wanted to stay overnight since the trip back to Orlando is about 2 hours. We looked for somewhere relatively close and found this hotel. It was a nice ride about 5-10 minutes right off of 95. It was easy to get back and forth from the hotel to St. Augustine and the price was under $100. We got a king bed and it only had three pillows on it so I asked the woman at the front desk if we could have another and she went out of her way to get us an extra so we each had 2. Great service overall!

"Comfortable"

4
04/11/2015

Had a good stay at this hotel. Rooms were clean and okay. The breakfast was a pleasant surprise and the front desk staff were helpful. All in all would recommend this hotel for people visiting this Historical city even though it is a little out of the city. Easy on and off I95.

"Average budget motel"

3
03/11/2015

My wife informed me that we were at a motel, because all access to the rooms is from outdoors and there are only two floors. The accommodations are no better than average for a budget motel. The free breakfast is average as well.

"clean and comfortable"

4
03/11/2015

Simple, clean, and comfortable, when you are only going to be in the room long enough to shower and sleep. It is close enough to drive to Old Town in a matter of minutes, but is far enough away to get out of the noise of the tourists and heavy traffic. It is in walking distance of Cracker Barrel, Taco Bell, and Dennys if you require food other than breakfast. Breakfast was much better than previous stays.

"A good value for the price"

3
31/10/2015

We stayed one night on the way to Miami. Pluses: We paid $67., including a $10. pet fee using our AAA card. That was a great value. The hotel is right near 95 and is surrounded by restaurants. Our room was recently updated and was VERY CLEAN. The bed was comfortable. Minuses: No complaints. The breakfast was underwhelming, but we did not have higher expectations. Conclusion: We will stay at this hotel again, with our dog, Teddy.

"Update this hotel"

2
26/10/2015

This hotel needs to be updated. The room smelled of mildew. Carpet was dirty looking. Lobby was lacking any personality, no flowers or signs of life. Shower was warm, no where near hot. TV was an updated, flat screen.

"Central to the area"

3
20/10/2015

Booked this hotel for a baseball tournament as 2 queens, check in was great, very friendly staff. The room was received had two doubles and no fridge. Website stated fridge upon request, well we did request and were told sorry we don't have any. The double beds were okay, bit uncomfortable. The room was clean though. The exercise room power on the equipment was inoperable, but you could use it. a bike, treadmill, elliptical and a very outdated NordicTrack. Did not try the breakfast but heard they had waffle machine and standard stuff. Other than that the grounds were good, room was spacious and everything was fine. Don't think we would stay here again based on the lack of service for what we wanted and what we actually received.

"Very comfortable"

4
18/10/2015

Comfortable room - in terms of amenities, space, cleanliness. The only thing missing was the microwave and frig - but they stated they will be adding these back. (Supplied an add-in frig and a microwave in lobby). Continental breakfast was served well, adequate, convenient.

"Just Perfect"

5
14/10/2015

Needed a nice and comfortable place to stay while visiting my daughter who's in college at Flagler in St. Augustine.This hotel was perfect. Good distance, affordable, close to good places to eat. I'll be back for sure!

"nice place to stay"

5
13/10/2015

nice place, easy access to interstate, pet friendly. We would stay again if need be. Chain restaurants are available and close. Friendly staff and grounds are clean. Breakfast was very good with quality food and plenty of it with extended hours.

"Nice quiet & clean hotel"

5
13/10/2015

Our room was very clean & designed for comfort. Our beds had plenty of pillows (4 apiece!). It even had a desk with an office chair on wheels. Made me feel right at home. We'll definitely be back. Breakfast was ok too. Beautiful well maintained pool area too.

"Great hidden gem on I-95 :)"

5
13/10/2015

From the outside it appears to be a regular "motel", but on the inside it is great! The bed was super comfortable, was very clean, shower worked well, and the TV was large including Direct TV. Also, the AC worked wonderfully. What was sad is that this room had better working AC and TV than the Disney resort we had spent the previous week at! There is not too much to do right around this hotel, which was fine with us as we were just passing through, but major attractions like the Fountain of Youth was just a few short miles away. I will definitely be back! :)

"Too far away from the beach."

3
11/10/2015

We didn't know our way around St. Augustine and booked online just before we got to town. It's not a bad drive on into the city and sights. We saw 3 other BW motels closer than we were but probably not at the good price we received. It was within walking distance of several fast food places and a Ruby Tuesday's. The breakfast at this BW was pretty good-loads of carbs and sausage.

"NOT HAPPY"

2
10/10/2015

I won't ever stay here again the end. Rooms were dirty, bed was uncomfortable, checking in the lady was rude. She acted very snotty and unhelpful as soon as I said I was disabled and needed a bottom floor. I should have said something to her but I was tired and just wanted to get this stay over with.

"Calm during the Storm"

4
04/10/2015

During a recent trip from NY to Marco Island,Fl my sister and I stayed here. Due to bad weather mid-Florida we stayed two nights in a suite with a kitchen, dining area, bedroom, bath with giant jacuzzi,, and living room, 2 tvs. Pet friendly so our cat was welcome. Room was immaculate. Pool and complimentary breakfast were welcome perks, and every staff person was cordial and helpful. Relaxing calm afternoon by the pool and easy access to 95 make this a great spot to stay on a trip south. Will return to see St. Augustine and the many attractions it has to offer. Highly recommend it to all.

"Perfect for my need..."

4
24/09/2015

I was on a trip for business, driving several hours. Arrived in St. Augustine very late. No reservation. Hotel was at the intersection of I-95 and 16 across from some of the outlet shopping malls. Just a few short minutes drive from the center of St. Augustine. Checked in quickly and with no issues. Room was clean, properly appointed, no maintenance issues. Showered and went to sleep. Slept alright for 4 or 5 hours. Awoke in AM, breakfast bar had coffee, juices, bagels, toast, cereal, waffles, eggs, bacon and condiments... Very nice breakfast. They even had a small fitness center. Checked out at 11AM, quick, easy, no issues, staff I interacted with were pleasant. Room was a double queen, with a desk, coffee maker, TV... watched a little local news etc... all in all. A good stop. I would stay here again. The price was only $67.00, a very good value for the area.

"Nice room for a quick pitstop"

4
13/09/2015

I remembered staying here a year or so ago and wondered what was going. But now the renovation was done and it was very nice. Nothing spectacular but it was updated, clean and a restful night sleep. What more do you need??

"Don't rent the suite!"

1
09/09/2015

Checked in and was handed a key with a worn out key tag. That was my first clue something was up. We found the one bedroom suite in terrible condition. It stunk of cleaning products. The dining room table looked like it had been drug in off the street. The refrigerator door was filthy with black mold growing on the gasket, dents and more. While the bed actually looked clean and well made up, the old dresser had a broken lamp, so did one in the living room. The furnishings are very old. I don't even think we could have slept with one eye open! To the management: spend a few bucks, get proper lighting (you need a light in the shower!), purchase some nice décor, patch the holes in the walls and on the bathroom door, get a welcome mat and maybe you could rent this place for $169/night otherwise, no way. Fortunately we found another room (not easy to do as it was the city's 450th birthday weekend) for only $20/night more. Note: we were not charged due to Best Western's 100% quality satisfaction guarantee which is the only reason I'm giving the service 2 stars. There is no lobby and I never saw where they served coffee.

"Good choice in St Augustine"

4
09/09/2015

Great location between JAX airport and St Augustine bearch. Right off I-95. Good service and reasonably priced. Plus, free breakfast. Plus, we had a smoking rom for my wife..which is very, very rare these days.