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Best Western Hotel Spanish Quarters Inn, Saint Augustine

4.0/5  - basé sur 843 notations.
6 W Castillo Drive, 32084-3299, Saint Augustine, United States - See map

The Best Western Spanish Quarter Inn conveniently located in walking distance to the heart of St. Augustine’s historic district. This hotel has recently undergone a full scale update of all 40 comfortable, petite and cozy rooms while still offering all of our signature amenities and exceptional first in class service. The hotel is equipped to exceed our guests expectations. Second to none personal attention, friendly faces and a quaint family atmosphere is the foundation of what we strive to provide our guests. We are adjacent to Ripley’s Believe It! or Not Museum and just a block away from the Castillo de San Marcos as well as many sites, sounds and tastes of the nation’s oldest city. For relaxed sightseeing we even offer sightseeing tickets and Old Town Trolley pickup right on site. The Fountain of Youth is one mile north, Flagler College is 0. 75 miles south. A quick 10 minute drive will get you to St. Augustine Beach plus the Alligator Farm and St. Augustine Amphitheater. All rooms feature coffee makers, 32-flat screen TVs with DirecTV, free Wi-Fi, hair dryers, new furniture, new beddings and complimentary room service! We also have an outdoor pool and hot tub! Enjoy your stay.

Best Western

Hotel Spanish Quarters Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 843 guest reviews
NOTE ISSUED
Excellent
254
Very Good
342
Average
164
Poor
52
Terrible
31
REFER TO NOTICE
Business Business
13
Couples Couples
377
Family Family
278
Friends getaway Friends getaway
87
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lodging in St Augustine, Florida"

5
09/07/2018

This is definitely in a convenient location. It only has 2 floors and no elevators so if you need assistance, make sure you ask for a bottom floor. The rooms were very clean and the personnel at the front desk were friendly and helpful

"Very Good"

4
03/07/2018

Rooms are extremely small. The air condition could have worked better, but I did not tell anyone so that issue is on me. But it was bearable in my room. Hotel is very old, about 60 years old accordingly to one of the ladies that works there. With that I had to give it a 4 because it was very clean and employees were very helpful. About a 3 minute walk puts you in the historical district of St Augustine. The hotel had all the amenities of any other Best Western. I would return. On a sad note, one of the ladies told me that this hotel will soon be demolished and that a Marriott family hotel will be built on this site.

"A small motel directly across from Ripley's Believe it or Not..."

3
02/06/2018

This is fine for a one night stay. The motel is located directly across from trolley stop #3 located at the public parking garage. You are also within walking distance of many of St. Augustine's historical highlights.

"St. Augustine stay"

5
21/05/2018

It is in a great location. Even though it is an older hotel they have done a good job of offering newer amenities. The parking fee of $5.00 seems reasonable to me since parking is at a premium in this area.

"Convenience and Comfort"

4
18/05/2018

Convenient to trolley and Historic Downtown. Clean and courteous staff! I have stayed there on both my trips to St Augustine and will continue to make this Best Western my choice. The b'fast was tasty!

"One Night Only"

3
30/04/2018

So yes the WiFI here works. The Direct TV works. The lady at the front desk was friendly. This definitely has a motel feel, however. No interior corridor rooms. Stayed here because it is directly across from the St. Augustine visitor's center where I need to be in the morning. And it is one night. There are stains on the curtain and shower curtain. Trace mildew. Tight but ample parking they charge $%.00 per day for it. No worries as long as the car is safe. Updated furnishings and flat screen, but room is small.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for letting us know about your stay. We are looking into the issues that you expressed concern about. Sheri Jonas-AGM

"Great stay!"

5
23/04/2018

The staff was friendly and helpful, and they really try to anticipate the needs of their patrons. The room was clean and comfortable with all the amenities we could need. Their breakfast spread also anticipated the needs of different people- lots of variety- and all tasty. All this with the fabulous location helped make our trip really memorable!

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
We are happy that we could meet your needs. Our goal is to make all of our guests happy from check-in to check-out. We hope to see you again in St. Augustine. Sheri Jonas-AGM

"Very pleasant stay"

4
13/04/2018

Only one night but it was very nice. Walking distance to lots of activities and the trolley. The employees were all very nice. Some areas of the hotel are showing some wear but we would stay here again with no problem at all.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for letting us know how you liked your stay with us. We are looking into the issues that you expressed concern about. We look forward to seeing you again the next time you visit St. Augustine. Sheri Jonas-AGM

"Awesome location, housekeeping two thumbs down"

1
12/04/2018

This a an awesome location when it comes to the location to the historical district of St. Augustine. You can walk everywhere and know that you don't have to find parking for you vehicle. That in itself is a benefit. However, there is one issue that if my husband had not been so tired, we would have checked out this evening immediately. We ended up in a room on the second floor. After depositing our luggage, we immediately went out an explored the historical area of St Augustine. Three hours later we return to the room, tired and ready to go to bed after some time relaxing. However, we soon encountered some issues. 1) The towel my husband picked up off the bathroom sink had already been used and as he picked it up, someone elses hair fell out of it. And it wasn't a little hair, it was a considerable amount of shaved hair. That was disgusting. 2) Someone had spit on the bathroom sink faucet and left a wad of toothpaste on the faucet. Crusted over it had obviously been there for awhile. 3) One of the pillows were stained. I ended up having to go through all the pillows and make sure they were usable. Unfortunately, I also had to sniff them to make sure they smelled "fresh". Any of them that didn't pass the sniff test, ended up tossed on the other bed. 4) The bed's bedspread also had stains. Really now? Can't you either remove them from the room or throw bleach on the bed spread? It is really and truly disgusting to have a bedspread with yellow stains from previous guests. So with these issues, our sleep this night is already guaranteed to be less than spectacular. Our certainty of a clean bed is gone. If shortcuts were made in basic rudimentary items, what guarantee do we have that the bed that we rented for the night? None. So we spent our night ripping off the top bedspread and then sleeping between the blanket and the top sheet. This has been on of the worst Best Western's we have stayed at. Will I recommend this hotel? Definitely not. Not unless their housekeeping can be brought up to par. Until then, my recommendation is to spend a few more dollars and stay at another location. You will be guaranteed a better night's sleep.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for letting us know about your stay. We appreciate your feedback and are looking into the issues that you expressed concern about. Thank you again, Sheri Jonas-AGM

"Great stay in great location"

4
09/04/2018

Spent 3 nights here on the way to Marco Island. Had a great stay. The location is fantastic...walking distance to lots of attractions and places to dine. Motel was clean and staff was nice. Would return for sure.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for staying with us, we are happy that we could meet your needs. We will see you again next time you visit St. Augustine. Sheri Jonas-AGM

"Passing through"

4
07/04/2018

My wife booked this motel for our return trip from Miami. I must say I was pleasantly surprised at the accommodations. Beds were comfortable, breakfast was good and the walkability to everything really did make this perfect for an overnight accommodations. I would definitely recommend this for an overnight or long weekend stay.

"Great Location and accomodations"

5
06/04/2018

My mother and I visited Saint Augustine for the first time this year and we wanted to stay at a clean hotel that was located walking distance from the historical district and was reasonably priced. We were very happy with this hotel. We did not have to drive since it was so close to everything we wanted to see. The staff was very friendly and helpful. The rooms are small but comfortable and very clean. There was free WIFI in the room and a coffee machine in the lobby that we could use anytime!! That was very handy. The free breakfast was very convenient and helped us save money that we allocated to other things which was really nice. There was fruit, cereal, pastries and drinks always available throughout the day as well, which was really generous! I plan on using this hotel again and have and will recommend it to the people I know. They are really customer centric and that is not so easy to find!

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate and value your opinion. We look forward to seeing you again in the future. Sheri Jonas-AGM

"Try It You Will Like It"

5
03/04/2018

You can walk to the parties. lots of Historical sites Beaches are close. There are many things offered in such a small are. Trolly rides horse and carriage rides and so much more. I need 29 more chara

"Excellent location"

4
02/04/2018

This hotel seems older, but it looks like it has been updated. The rooms themselves are a bit crowded, especially the bathroom. Breakfast was good, but it also has a very small room where you can eat. That said, the location is excellent which is why we stayed there. It is a short walk to the historic areas that you would want to visit. Parking is available for $5 a night.

"Awesome customer service."

5
31/03/2018

My boyfriend has a bad habit of never booking a room when we go out of town. I am glad we pulled in best western. We had the best customer service out of Melissa. She was super sweet, super nice, and extremely helpful. Will recommend staying here to anyone if all the staff is awesome and she is. :)

"GROSS!"

1
26/03/2018

nasty, dirty room, would never recommend or stay there again. the toilet has poop fromprior guest. the room smelled like mildew. the mattress was bigger than the box spring. the front officeperson was super tired o frepeating the same process over and over

"vacation"

4
21/03/2018

Entire staff very knowledgeable and helpful about events and the area, we would like to recognize Melissa and Sherry they were awesome in helping us , Breakfast at the hotel was very enjoyable and the compliment beverages were always available and appreciated. The pool area was clean and the hot tub was comfortable.

"Better than we had expected"

4
18/03/2018

We came and stayed 2 nights with our two teens and toddler. We were not interested in amenities, as we were not planning on spending much time in the room and wanted to be able to walk everywhere. PROS: Rooms were clean, customer service was wonderful, included breakfast was great, hotel is close to everything CONS: Rooms were a bit small The customer service was the best part. Every person we spoke with was friendly and helpful

"St. Augustine"

3
14/03/2018

The hotel is ideally located for walking in the historic district. Our room was clean but felt crowded. The air conditioning was loud but it most likely muffled the street noise. It's a good place to stay if you just want a place to sleep after touring St. Augustine.

"Good and Bad"

3
12/03/2018

We arrived around 6 pm, checked in and went out to eat. When we finally came back around 9 p.m., we discovered that our room a/c and telephone were not functioning. Although Melissa in the front office was quick to address the problem, we ended up having to switch rooms. Luckily, there was one available, but it meant doing a bit of re-packing since we were trying to get our son ready for bed. The "new" room had functioning a/c and phone, but the toilet was slow and we blew a fuse plugging in a hairdryer and our electronics at the same time. We lost all the lights in the room. The room had comfortable beds, and they delivered breakfast to the room, or you could go to the lobby restaurant. The location was excellent, but the room was fairly noisy and the curtains didn't fully block the edge of the window so that we had to tuck the liner behind the door handle to prevent people from looking in. The lobby had great hot chocolate and juice available all the time. I'm not sure we got our money's worth though!

""Average""

3
11/03/2018

The location here is wonderful, walking distance to everything. Parking is 5 dollars a night the rooms are clean bathroom is very small but sufficient. The breakfast area is very small and doesn't accommodate many people food was ok. I would stay again for the location. Be careful of the visiting center directly in front of the hotel it's not the "actual" visiting center they have people standing out there trying to get you inside to give you free tickets to all the attractions the catch is you have to watch an hour and a half presentation and a high sells pitch on timeshares. The actual visiting center is in front of the parking garage.

"A Great Location"

5
05/03/2018

We stayed at the Best Western Spanish Quarters inn for three nights. It is a very good motel and it is in a great location. You can park your car and walk to wherever you want to go. The only reason we had to move the car was for shopping and finding a laundromat as the machine at the motel was not working. The breakfast area was small but it worked out well and the food was good.

"Great location"

5
04/03/2018

The location was great ,hotel clean with breakfast included ,parking right there $5.00 a night. The visitor center right next door, walking close to almost everything, great resturants ,. We took a ride with I believe the name is explore It cost $20 for each of us it was great they also will pick you up and take you to different places for $3.00 each .

"Great location!"

5
25/02/2018

Best location. Walk to many attractions. The room is clean and comfortable, but the bathroom is small, not a concern for us. Breakfast was the usual fare, eggs, sausage, make your own waffles. Stop by anytime to grab a small muffin or piece of fruit. Front desk staff were all outstanding....very knowledgeable and helpful. One staffer recommended Barnical Bills for dinner, just behind the motel, lousy food and service.

"Loved it! "

5
03/02/2018

Really clean updated room. No pets allowed and no smoking which was nice since I have allergies to both. Really good pricing. We were super impressed with the room. Love having the sheets with blanket in between instead of a bedspread that never gets washed.

"Its all about location"

4
03/02/2018

It is a very convenient hotel in terms of the location next door to the downtown area, historic attractions and dining. Clean and neat, the front desk service was excellent - it is always pleasant when the reception makes you feel good. The room was very basic, and the included breakfast was eatable (the best way to describe it) For the price they charge per night (close to $150) it should have been much better. But St. Augustine is a real tourist trap and we all pay for it...

"GREAT LOCATION BUT A LITTLE DATED"

3
02/02/2018

Hotel is within walking distance for the Castillo as well as downtown, which is a plus. Our welcome at check in was excellent. Sherry not only provided us with a map of the area, but discount dining coupons as well as suggestions. Hotel is a little dated, so parking was a little tight. Room was comfortable but a little cramped. Guest laundry was a plus. We had one service issue that was taken care of promptly. Overall, a good stay.

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate and value your feedback. Thank you again and we look forward to seeing you again in the future. Sheri Joas-AGM

"Basic but good"

3
01/02/2018

This hotel is very close to historic St Augustine. Rooms are attractively decorated but very small. Do not bring lots of luggage or want to pass each other in the night. You pay for parking..presumably to keep tourists out. Free breakfast is not desirable. If you were on I-95 you would think it was a dump, but then you'd have to find a parking space. We are flexible and only stayed one night.

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate and value your opinion. We are addressing the issues that you expressed concern about. Sheri Jonas-AGM

"Great location"

4
22/01/2018

Great location. You are right across from Ripley's (which is close to the fort). Room and bathroom was clean. Parking was right there. The bathroom is a bit small but you aren't spending that much time there. Really no complaints. Breakfast isn't anything to write home about but they have the cereal + milk option or fruit (didn't love the eggs or anything they "made"). No issues with noise with the exception of hearing people walk by your room (which you hear at every hotel). I would stay there again, especially with the low cost parking AND location.

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate and value your feedback. Thank you again, Sheri Jonas-AGM

"A great location at a great value"

4
22/01/2018

We prefer to save money on our hotels when we travel but don't want to sacrifice sleep or comfort. This hotel was very clean, had very comfortable beds and had much better offerings for lobby snacks and breakfast than most similar hotels. The lobby always offered fruit-infused water, but also had included hot drinks (tea, coffee, hot chocolate, etc.) and the breakfasts included items that we're not used to seeing such as almond milk, more varied pastries and fruit and just generally better options than other hotels we've stayed at. The location was within easy walking distance from every single major attraction of the old city. It did get a bit noisy because of all the tour trains and trolleys full of rowdy visitors passing by, but nothing that earplugs couldn't fix.

"A decent place for a decent price in a great location"

4
10/01/2018

This is a nice place in a great location. The rooms are a bit small, but clean and comfortable with great amenities for the price. The staff was extremely helpful and courteous. The breakfast is decent and they have an absolutely killer wonderful coffee machine, available all the time. Parking is an extra $5 a day, well worth it in downtown. It's only steps to the visitor center and St. George Street, and right across from Ripley's.

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We value your opinion and appreciate your feedback. Thank you, Sheri Jonas-AGM

"Perfect location"

5
09/01/2018

Very clean hotel. The staff were very friendly and helpful, offering suggestions and coupons for local attractions and restaurants. Perfectly located - convenient to everything. Would definitely recommend this hotel and it will be our go to hotel on future visits to the area.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate your feedback and look forward to seeing you again in the future. Thank you again, Sheri Jonas-AGM

"Great location"

3
07/01/2018

Great location, hop on hop off trolley across the street, noisy, room not soundproof, no hair dryer, small breakfast area, walking distance to most of the must see attractions, close to local shops and restaurant.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate your feedback and are looking into the issues that you expressed concern about. Thank you again, Sheri Jonas-AGM

"So convenient"

5
07/01/2018

This Best Western was so convenient to everything we wanted to do while we were staying in Saint Augustine. We were able to get a great breakfast both nights that we stayed which enabled us to skip lunch and save money! We would highly recommend staying here. Cannot wait until we visit again!

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We value your opinion and appreciate your feedback. Thank you, Sheri Jonas-AGM

"Great stay!"

5
01/01/2018

We came to St.Augustine, FL for their Nights of Lights festival. This hotel's location is perfect! Right across the street from the trolly pick-up location. And within easy walking distance to the historic district. The hotel is in a perfect location for touring St. Augustine. And the hotel is all you would hope for...nice clean and comfortable rooms, and very pleasant and cheerful staff.

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey, we appreciate your feedback and are looking forward to seeing you again in the future. Sheri Jonas-AGM

"Not worth the location premium"

2
31/12/2017

Not well kept motel. Stay further out of town if you need to be economic on your stay. Room had tiny bothroom...had to straddle toilet to close door. Furniture was too big for the room. They did the nest they could for a decent breakfast selection though.

Sherry J, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for taking the time to review our property on your recent stay. We apologize for not exceeding your expectations, and are working on addressing your issues. Thank you again.

"good location but that's it!"

3
30/12/2017

The location of this hotel is great but if it's a friendly staff you are looking for don't stay here. With the exception of 1 employee who helped fix our cable the rest of the staff seemed very unhappy to be there and unhelpful! Tiny ants in our room, very small bathroom.

"Location can't be beat!"

4
23/12/2017

This property is a 1960's building right in the historical area, so do not expect spacious rooms or elevators. However, the staff is super friendly and helpful on the phone and in person. Our rooms were spotlessly clean and the beds were comfortable, though the space is a bit cramped for a family of four. Breakfast and coffee was good, too. Best reason to book is that you can walk to everything in the historic district after you park the car.

"A Few Tips about the BW Spanish Quarters Inn"

2
19/12/2017

If you are looking for something really close to historic St. Augustine and fairly reasonable, Spanish Quarters would be a high consideration. A walk in less than five minutes will get you to the historic city gate to St. George's Street. We have stayed at this Inn three different times. First of all, the staff is friendly. We have met Sheri on all three visits. She will give you some handy discount coupons and local advice. The staff seemed to always wear a smile and was more than apologetic when you met them in the small hallways. This hotel is divided by downstairs and upstairs rooms. If you have any mobility issues, I would call and request a downstairs room. The steps going to the second floor are narrow and steep. There is only room for one person. This is an older hotel. The rooms are small. You will probably be running into each other. The bathroom is separated from the wash basin and the toilet and tub area. I almost fell into the tub as I was closing the bathroom door. The sink basin area was made for leprechauns. There is a mini fridge and a good size TV. Unlike some Best Westerns we have stayed at, Spanish Quarters does have HBO in the 500 channel section. The concrete block style room made it fairly soundproof. However, if anything occurred outside, like the garbage truck noise at 6:00 AM, the glass pane does not hold out any noise. My wife found the bed uncomfortable. I found it to be “ok.” She also found “small ants” over our tooth brushes. Breakfast was for me ample. However, the Apple juice was one of worst juices I have ever tasted. It was watered down. My wife did not like the “packaged” hard boiled eggs. It was the first time we have encountered eggs presented this way. She kept thinking, “how long has these eggs been packaged?” Breakfast is from 6:00 AM to 10:00 AM. I did come down on our last morning at 6:42AM and the front door was locked. Luckily, it was back opened by 7:00 AM. There is a good size pool. Kids love to play in it during the warmer months. Spanish Quarters BW Inn is one of four Best Westerns in St. Augustine that are owned by the same company/family. The only other BW we stayed in was Bayfront BW in the central part of the historic area. There too the rooms are small, more expensive and no breakfast. There is a Trip Advisor Award on the front door giving Spanish Quarters high honors. At one time in 2011, it was a very good budget hotel. After our third visit, it is time to say, “Adios Spanish Quarters.” If you found this review “helpful” in any way, please press “LIKE” to let me know.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for taking the time to complete out our survey, we appreciate your feedback and are looking into the issues that you expressed concern about. Thank you again, Sheri Jonas-AGM

"Pleasent stay"

5
18/12/2017

every year we go to St Augustine in December we have stayed at all 3 Best Westerns in the City the Spanish Quarters Inn is our favorite. In walking distance from the historical sections of St Augustine.

"No breakfast"

3
14/12/2017

Breakfast was from 0600-1000. I left at 0730 and no one was in the front desk and no breakfast. I did not report it to staff because no one was there. I had to hurry up and find somewhere to eat prior to my meeting. It was an inconvenience

"good location"

3
14/12/2017

the hotel is decent and you can walk to everything. a little noisy on dumpster side if you are they when its trash pick up , and it is early! paying to park there is ridiculous in my opinion. It should be free.

"Perfect location"

5
12/12/2017

Hotel is located with walking distance of almost all attractions. Right across the street from Ripleys Believe it or not. St. George's street is one block away! Saved money by not having to pay to park so we could enjoy the sites. Hotel was quiet. Staff was amazing!

"Best Western Spanish QuartersInn, St. Augustine fl"

5
10/12/2017

Always have a great time staying here. So close to everything, You can go enjoy some attraction and go back to rest because it is so close. And Friendly and Helpful Staff.Sheri Jones is Great. Place is always clean. The Staff will help you book an attraction, and get the tickets for you.

"Great location"

4
07/12/2017

We stayed 2 nights and found this to be centrally located. Staff was very helpful and the room was very clean although very cozy as small room. Breakfast was good and the attendant very cordial. Barnacle Bills Seafood restaurant next door had delicious seafood and reasonably priced. Very convenient location.

"Saint Augustine Nights of Lights"

4
04/12/2017

My wife and I always enjoy staying at the Best Western Spanish Quarters for the occasion of Nights of Lights. The hotel is always clean and the employees are professional and treat us with respect and friendliness. They are always ready and willing to assist in any request we have.

"Great location to Old St Augustine's"

3
03/12/2017

This is an old small motel with new paint. Parking is very tight(small spaces) at $5/day. Rooms are small but clean, the bathroom needed a new ceiling fan (way too loud) and wall the paper was falling off. The bathroom door & main room Door required slaming to close. But the location and friendly staff was Great.

"Location, location, location"

2
01/12/2017

If location is your No. 1 consideration, you can overlook the shortcomings of this hotel. Small rooms, old but clean. Rooms still smell of old smoke, good staff, generous breakfast. convenient $5 parking. Beds are confortable. I wouldn't consider a long-term stay, but for one, possibly two, nights it is good value for the money.

BW S, Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for taking the time to fill out our survey. We appreciate your feedback and are looking into the issues that you expressed concern about. Thank you again. Sheri Jonas-AGM

"Great location"

5
30/11/2017

Always friendly, helpful employees. Location is great, and the rooms are clean and comfortable as well. We have stayed at this location for several nights for each of the five trips we have made to St. Augustine. It really is our “go to” place!

"Best western"

3
30/11/2017

Friendly staff, great location. The hotel is old and could use some updating but overall experience was good. We didn't have to drive at all because the location was within walking distance of everywhere we wanted to go.

"Older motel in a tourist city"

4
28/11/2017

The motel is older but well maintained. The room are small and the bathroom is even smaller. There is no chair except for the desk chair which did not lend its self to be comfortable for watching TV. The TV is set up for people who like to shop as it seemed that the majority of the channels were shopping networks. Regular TV entertainment stations were few. The one thing that bothered us is that we had to pay to park, thought that was excessive, not the cost but that it was charged. We talked to people who stayed in other hotels, thay did not pay to park.

"Very Convenient to St.George St. and The Fortress"

4
25/11/2017

We visited the day after Thanksgiving. when we checked in the lady at the check in was very nice and explained everything. We wanted a hotel close to the visitors center and the visitor center and St. George St. This was it and we really appreciated that. The room was clean and kept. The room is a little cramped for space, but for such a place and the style of buildings there, it fits. We had two double beds (very comfortable).The room had a refrigerator, TV with actual HD programming, so the TV actually looked nice to watch. Shower was clean. Everyone we came across at the hotel were pleasant and addressed us. The breakfast was great! Pancakes, sausage, muffins, eggs (scrambled and hard boiled), cereal in single serve packs, juice and a fantastic coffee machine! It is slow, but worth the wait. Whole bean coffee that gets grinded when you punch in what type you want. They have trays you can put your food on and take back to your room if it is full in the eating area. Fruit, bread and fruit in cups, like Dole fruit cups. Very good. We were happy with this visit.

"Good Location"

4
13/11/2017

This hotel has great location to old town St. Augustine, close enough to walk to most places. The hop on-hop off trolley has stops close to hotel if you don't want to walk. Front desk staff very friendly and helpful with information. Bed very comfortable, room tight but wasn't in room enough to matter. Breakfast usual motel breakfast, good but not anything special. Would stay there again if back in town.

"unplanned stop over"

5
08/11/2017

We stopped here on our way back to NC. St.Augustine was about the half way point. We were going to try the Best Western on the main street but it was way too busy trying to get in and get out of there, so we drove a little further and stumbled upon this BW. Great location to everything and much easier getting in and out of traffic.

"St Augustine"

3
30/10/2017

Hotel is old. Clean but our room was a little musty. a/c was noisy(expected from old hotel). Breakfast was good. Staff friendly. Our tub was not draining properly. Parking is very tight and you have to pay for it per night. What made up for this hotel is the proximity to the city center.

"Great historic location"

4
23/10/2017

We have stayed in St Augustine many times since it is my favorite city in Florida and this was our first time staying at the Best Western Spanish Quarters Inn. We picked it because of the close proximity to the historic St Georges street and the cost compared to the others in the area. It is a short walk to the old gate, the fort, cemetery and it is located across the street from the main parking garage. Flagler college and the museum are a bit further away but its not horrible. Hotel was quiet and clean. Hotel staff was friendly. $5 parking fee at the hotel. We will definitely stay at this location in the future!

"Okay..."

3
23/10/2017

Location was great. The bathtub was backed up every time it was used (since day 1), tons of sugar ants, and after a couple hours of watching TV the sound would go out. Both my partner and I had rashes/bumps from sleeping in the bed but we aren't sure what caused it. We are thinking it could have been from the detergent used but with the other problems that happened, we will look for a different place to stay in the future.

"Clean and comfortable with a surprising breakfast experience"

4
21/10/2017

Clean and comfortable . Bathroom is tight but was clean as was the room. Front Desk girl was a delight as well as the breakfast woman who did an amazing job on the presentation, neatness and overall experience of the entire breakfast! as it was a small area. She deserves an A++

"Great place to stay"

5
17/10/2017

Best Western Spanish Quarter's is a great and simple place to stay. Good staff, hot breakfast, walking distance to all the sites. Staff are very helpful as well. Rooms are good size and the beds are very comfortable.

"It's ok, clean."

3
13/10/2017

It was very small. We stayed for only 1 night so it was fine. Can't imagine staying much longer. It was clean. Bathroom was tiny and outdated. The location was great and walking distance to all the great shps and restaurants

"Do Not Stay Here"

1
11/10/2017

Booked for 2 nights in September but ended up only staying 1 night. Room smelled really musty and I woke up after the first night with a sore throat and headache. Complained to Manager when we first arrived but told the hotel was fully booked and we could not be moved. Funny but we saw a lot of empty rooms as we passed by. Think they were not as accommodating as we booked through Travelocity not Best Western. On top of that room was dirty, especially bathroom. Air Conditioning kept cutting out. Breakfast was ok but such a small room you were falling over the other guests. Close to downtown but many other options better than this. Will never stay there again.

Sean K, Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for taking the time to fill out our survey. We are addressing the issues that you expressed concern about. Thank you again. Sheri Jonas-AGM

"Needs work"

3
30/09/2017

Stayed at the hotel for vacation for 3 days. Staff very friendly, good location to walk to many attractions. Room was clean. Peeling wallpaper in toilet which was very small. Leaking toilet. Washing machine was broken. Room key would not work repeatedly, even after allegedly being fixed. Battery compartment had electrical tape holding battery in place. Staff told me that this was caused by hurricane, which I highly doubt. Other than having to do laundry off site and get staff to let us in room multiple times, was pleasant stay. Beds very comfortable and hotel is far enough away from downtown to keep noise level down. Pool and hot tub worked well. Room 101 needs maintenance.

"Nice "

5
17/09/2017

I stayed there during my power outage. The rooms was very clean. We had a room 3 doors from the pool. So needless to say we hung out by the pool. The staff was very friendly. The free breakfast was more than I expected and very good. The beds were very comfortable. I would definitely stay again

"Not bad for a motel"

3
15/09/2017

Stayed here one night on business. Very friendly staff. Room was definitely dated I guess ? It wasn't dirty but you could tell they turned it over many, many times. I don't have a problem with that. Rugs, floors and bed were clean. With room turnover you tend to get the dirt in the corners where the mop misses and a few scuffs on furniture, etc., but overall the room was okay. Free breakfast was much better than I expected. Bed was VERY comfortable. Check in/check out with no problems. Wasn't noisy. I'd stay here again.

"room short notice"

3
11/09/2017

Hotels were almost vacant in the area, prices were way overpriced. This was best, but should have been 25% lower. We only need a place to put our luggage, clean up, and then leave the next morning. Overall, adequate.

"Walking distance value"

4
08/09/2017

The location of this hotel is great for easy touring of St, Augustine!! You can walk to all major attractions, dining, bars and waterfront areas and not worry about parking!! The staff was helpful in providing directions and information. The hotel is a great value in the area.

"review"

5
07/09/2017

The Best Western Spanish Quarters Inn located in St. Augustine Florida was an awesome value! The best part is the location of the hotel as it is within walking distance of so many attractions. And if you don't feel like walking there is a trolley service right across the street that will take you all over this lovely city. After a day out you can return to relax in the large pool or hot tub.

"Great location, friendly staff, clean room and great breakfast"

5
01/09/2017

The location was perfect for seeing the sites. The Breakfast was amazing and great selection for a hotel. Friendly and helpful staff. Rooms are small but it is an older hotel design. Bathroom very small. Very close to trolley stops and within walking distance of many sites.We have stayed here in the past and would return.

"Two terrible nights of sleep!"

1
31/08/2017

We chose this hotel for 2 nights because of its location and booked it on Tripadvisor through Expedia on the day of check-in. Unfortunately the room we got was very small and badly in need of updating. The A/C was very noisy and along with the noise from the street, we barely slept a couple of hours. We tried to cancel the 2nd night but the hotel manager would not allow us to do so. He did allow us to switch rooms to another part of the hotel. The traffic noise still kept us awake. We thought we would save on parking and found out that the hotel charges $5.00 a night parking on top of the hotel rate. Overall I would not recommend this hotel. I'd suggest you get a hotel on Vilano (sp?) island and get away from the traffic.

Sean K, Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for filling out our survey. We appreciate your feedback and apologize for you experience. Sheri Jonas-AGM

"Not a good experience"

2
26/08/2017

This facility is in great need of major updating. Our room was dirty and the size of the bathroom (toilet & tub area) was ridiculously small. The breakfast room was extremely small (only four very small tables and eight chairs) for the number of rooms at this hotel. One positive was the location which is close to two of the trolley stops.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for taking the time to answer our survey. We appreciate your feedback and am looking into the issues that you expressed concern about. Thank you again. Sheri Jonas-AGM

"Great hotel, great location, great bang for your buck"

5
26/08/2017

Hotel employees were courteous, attentive, very helpful and knowledge with the St. Augustine area. We were able to check in as soon as we arrived. The breakfast (included in the daily rate) was varied, plentiful and tasty. We've already recommended this hotel to some friends.

BW S, Front Office Manager at Best Western Spanish Quarters Inn, responded to this review
Thank you for your response to our survey. The next time you would like to visit St. Augustine please call us directly at the hotel for our repeat guest discount. Thank you again. Sheri Jonas-AGM

"Very satisfied customer"

5
25/08/2017

This was my fourth stay at this hotel and it is always a great place to relax, the service and staff are excellent, the price is fair as well. I would recommend this to anyone that was planning to visit St Augustine, FL.

"great location"

4
24/08/2017

For the money, this is a decent place to stay. Great location. Nice toiletries. Towels were decent and plentiful. Actual hangers to put things on. Big refrigerator that worked well. I did not find the bed comfortable. Too hard for me, little square memory foam pillows resisted being slept on, sheets and blankets are thin. The pool is decent but needs repairs as does the hot tub. The first day when I asked at the desk how to turn the hot tub on I got a lengthy lecture about the difference between a hot tub and a jacuzzi. I was told what they have is a hot tub, no bubbles or jets. I was informed when I make a reservation somewhere I should pay attention to what kind they have. We did go in the hot tub and it needs repairs and a thorough cleaning. the jets clearly do not work properly. (and, I checked my reservation and it said "hot tub/jacuzzi" . I wonder what I'm supposed to expect from that based on what the young lady told me. Hot breakfast is ok but the area is tiny where it is hosted is tiny. Go early if you want to get a place to eat. Some people sat in the lobby, some took their food to tables by the pool. Ice machine leaks and the hallway is always wet. Get a room on the office side of the hotel. The other side has a lot of trash trucks, traffic, noise. although the parking lot is bigger and easier to use on that side. It's not luxurious there but what do you expect for such a reasonable price?

"Great location but..."

2
23/08/2017

The location of the hotel is ideal; it is within walking distance of all of the major Historic District attraction and very convenient for the Trolley. The hotel itself leaves much to be desired. The room was a disappointment , the AC barely worked, fridge barely worked and had been stripped of any shelves. THe bathroom was VERY small which I could have dealt with had it been clean, Unfortunately it was covered in hair from the previous stay, wallpaper was peeling badly and the corners were full of dirt and hair. The rooms need a serious updating ... the blankets were so old and pilled that I took them off and used just the sheets. Staff was very friendly , especially Sheri.

"Great hotel depending on season"

5
18/08/2017

We travel to St. Augustine several times per year because it's a fun city to visit. Recently, hotel prices in St. Augustine have gone through the roof which keeps us from going as often as we like. This hotel reduced rates a bit and it makes it affordable. I heard this same comment from other guests. The value rating is based on off season. None of the hotels are worth the prices during the tourist season.

"Close to historic St. Augustine"

3
16/08/2017

Our room air conditioner wasn't working to full capacity which was rough since it was a very hot day. Also, was astonished that we had to pay $5 per vehicle for parking. People were nice. Everything in historic area in walking distance.

"Friendly staff, especially the night front desk lady,"

4
15/08/2017

Conveniently located near the historic sites in SA. We walked to the Castillo San Marcos, the shopping strip, and old St. Augustine where houses are +100 years old. Basic free breakfast and complimentary parking. We liked that since we only stayed one night but wanted to go and explore in the morning, we were allowed to leave our vehicle and we did not have to rush to get it after check out time. Friendly staff, especially the night front desk lady, she was waiting for me! I wished I could have asked her name. They offer tickets for the trolley ( we did not use) Highly recommended.

"Pacino's trip to St. Augustine"

5
15/08/2017

Had a great time visiting area. Saw a lot of history in the city of St. Augustine. People were friendly and enjoyed a great meal at The Conch Restaurant. Will go back again. There are attractions we didn't get to so we visit them on our next trip to St. Augustine !

"Perfect location, friendly staff!"

4
15/08/2017

My daughter and I were only in St Augustine for one night, so wanted to make the most of our time. This hotel is within walking distance to many of the old landmarks -- the fort, St. George Street, the cathedral. It was about a 2-mile round-trip from the hotel to see the sights. The woman who checked us in was wonderful. She hooked us up with coupons for local tours and attractions and for the seafood restaurant next door. The only drawback for me was the parking lot -- very tight. And the hotel itself is kind of old but the rooms are clean and comfortable so you will quickly forget about the outside. As far as value, I can't really say -- I cashed in Best Western points so got the room free. But, I will definitely return to St Augustine, and intend to stay here every time.

"Great stay, great location, friendly staff"

5
14/08/2017

I'm a repeat customer at this hotel and never had a bad experience. Sheri at the front desk was very helpful and friendly. Room was clean and breakfast selection was quite nice. Location is close to everything so no need to drive anywhere if you don't need to.

"Good atmosphere close to old town."

3
09/08/2017

We loved being able to walk to old town and the fort. That simplified parking challenges in the area. Having to PAY for parking at the hotel took me aback, but it is in a premium location (across the street from Ripley's. Breakfast space was also at a premium in the hotel and both mornings it was packed full (Monday and Tuesday mornings). But space is limited in this part of town and the hotel has maximized it's use of that space.

"Nice family vacation"

4
03/08/2017

If you are looking for a Luxury hotel this is not it, however if you just want a clean place to sleep after walking like crazy in this beautiful town, great location and nice beds this is your place. Staff is amazing, yes the hotel needs upgrades and some of the equipment does not work but if you can look over that rooms are very comfortable you can't get a better price for the location of hotel.

"pool was being renovated"

3
03/08/2017

pros,... the room was clean, close to the main street in st. augustine front desk very friendly., ... cons,... parking was terrible,... you almost have to be a professional driver to get in and out of the parking lot,... if you have a van forget it. the pool is being renovated,.. who renovates the pool in the middle of the summer? all together the stay was o.k.,... probably wouldnt stay there again.

"Great location ok hotel."

3
31/07/2017

Great location and good service. Pool needs to be cleaned and repaired to be functional. If you do not need a pool and you are looking for a reasonably priced alternative to visit old St. Augustine, I would recommend this hotel.

"Weekend trip "

4
29/07/2017

Clean and comfortable rooms. Extremely friendly staff. We arrived very early and were offered breakfast since they were still serving. Located very close to trolly stops and visitor center. A little on the small side and there is a parking charge that I wasn't expecting and was not thrilled about.

"Big Hearted Folks in the Heart of St Augustine"

5
29/07/2017

Located in the heart of St. Augustine, just a short walk to the (fabulous) Trolley and in walking distance to the historic district, this is a great hotel. Beginning from the AGM (Sheri Jonas) to include Shannon and even Natoya; who ensures the Breakfast area is always well stocked and clean, our unforgettable experience at St. Augustine was due in part to such a great place to stay.

"Clean, small, great breakfast and 5-10 minute walk to great history"

4
26/07/2017

Even though the rooms are quaint, bathrooms a little small, and there is a $5 per night fee to park , this was a very clean, safe property. I truly loved how honest they were before arrival of the parking costs, many establishments do not. The breakfast : pancakes with toppings choc chip pecans, etc., egg sunny-side down, gravy and biscuits, etc. were excellent, 5 min walk through the old front gates of old St Augustine, while across the street stands Castillo de San Marcos, Fantastic location. People of St. Augustine very pleasant and helpful, including the hotel staff. It was great to see sea life at sundown, loggerheads, manatees and a shark, we loved it. Ghost watching was fun. Walking the old city was something I recommend highly. As a family that travels Florida and samples many locations, St Augustine is becoming a family favorite. Beaches free parking and restroom were you park. Not as expensive as other Florida Locations visited. Only drawback was parking near old town cost. And some attractions are rather costly. Hotel pool was closed until noon for the day departing but staff let us have a swim to cool before leaving. Thank you for a positive spin on our families vacation.

"Great location, clean room"

5
23/07/2017

This hotel is within walking distance of most of the attractions in the historic area of St. Augustine. Rooms were clean. Was a good value compared to other hotels and inns in the area. Breakfast was good but eating area is small. Would definitely stay here again.

"In-The Heart of Downtown St. Augustine"

5
20/07/2017

Centrally located in the heart of St. Augustine with access to all tourist locations including Old Towne Trolley (a must do), St. George Street (a must see), the Castillo San Marcos and other significant points of interest. Great caring staff, clean rooms and a delightful breakfast.

"Nice stay great location"

4
19/07/2017

This hotel is in a perfect location and the breakfast is great. Its not a resort hotel but nice and clean. We would definitely stay here again. Breakfast eating area could be bigger; we had to take our food back to our rooms to eat. Never a place to sit.

"Great value for money"

4
18/07/2017

This hotel was very reasonably priced considering how close it is to St Augustine's historic and shopping areas and other great attractions. Only a few minutes walk sees you at Castillo de San Marcos and the old city gates – it really is well located. As mentioned in other reviews, the pool area it is not the most welcoming, but the rest of the amenities were fine - complimentary breakfast, free wifi, newspapers and juice and coffee available all day in the lobby. Our room was comfortable – it is an older styled hotel so the bathroom was not large, the vanity / sink was not in the bathroom but rather in the bedroom – which suited us just fine. The breakfast area is very small but you are able to take your breakfast back to your room. Parking was $5.00 per day but compared to alternatives this is very reasonably. Once we arrived our car stayed put for the rest of our stay. The trolleys stop is just up the road but key tourist places in the area are all very walkable. We walked back to the hotel at night and didn't feel unsafe. We would stay here again.

"Mediocre for Best Western"

3
17/07/2017

Let's start with the good. The staff were VERY caring and efficient, and friendly. The location was spot on, for walking to everything. Now the bad...THE POOL. To say it needs a rehab, is an understatement. It was downright frightening. Looked like a neglected Motel 6 pool, from 1981.The whole place needs a little remodel, but that pool was horrific. I felt the rooms were adequate, and very clean. I wasn't upset that the rooms were smaller, as is typical of rooms in an older and historical building. I hope I can revisit again, AFTER a needed remodel!

"Cramped"

3
16/07/2017

My family of four recently stayed here and we felt extremely cramped. Room was old and could have been cleaner. Breakfast was ok but, again, the area was extremely cramped. We had to eat back at our room because there was no room to sit. Staff was very nice. Pool was small and very little space to sit around and enjoy.

"Nice location"

4
12/07/2017

The location is central. Close to the trolleys for the ghost tours. Across from the main area The parking is a bit scarce and the bathroom is tiny. I prefer more bathroom space and a little less vanity outside the bathroom. Not bad for the price though.

"Good"

5
11/07/2017

This hotel is located just a block away from the Castillo de San Marcos National Monument as well as St. George Street. There is only one crosswalk between the hotel and City Gates. This makes the hotel a convenient and cost-effective lodging option for visiting the country's oldest city. The hotel is nice - not an elegant Hilton but it is well suited for families. We found the rooms to be comfortable and clean. The breakfast (included in the rate) was good enough to eat and enough available to really fill up on. The pool and spa was both clean and secure. The rooms that we were provided (220 and 222) had a direct view of the pool to allow for us to keep an eye on the kids. I really liked how the staff there had an "ownership" mentality towards the service that they provided. Seriously, one would get service that is only half as good for double the price if they were to stay at some of the other hotels in the immediate area.

"Awesome location !"

5
07/07/2017

Excellent location, everything within walking distance to historic district. Very convenient. Free bottled water in room. Room was clean, staff very friendly and helpful. Stayed over Memorial day and it was great. Will stay again soon. It was nice to park car and not drive for 2 days. Felt safe there even when walking back late at night.

"Central hotel"

5
07/07/2017

In the little town st. Augustine your perfect hotel to visit. Use the trolley just a few minutes away and discover. Room.and üarking was very good and cleaned. Breakfast was good but just four tables to sit for all and a small room for choosong articles

"Perfect Location"

5
02/07/2017

The hotel is near everything and across the street from Ripley's Believe it or not. The hotel is comfortable, clean; the price is reasonable, and again the location is priceless. I will stay there again. Cons: There are only four tables to eat breakfast (we took ours to the room) plus there is a fee of $5.00 per day for parking.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
mariacH2043OU, Our location in the downtown area is always a plus for our guests. You never have to worry about where to park and when to pay the meters. Our parking fee is a modest $5 a day which in comparison with other parking fees for the area, is not a bad deal. We are glad to read you also chose to do breakfast in bed/room. As our dining nook can fill up fast during breakfast hours we provide the option to take trays up to the room. This helps alleviate some of the seating issues and also provides a private aspect to your breakfast time. We are looking forward to your return to our great city and hotel!

"Good for the price and area"

3
02/07/2017

Location is good - located across the street from Ripley's Believe it or Not and an easy walk to St George Street and historic district. The room itself is the minimum of what you would expect, and breakfast was ok. Nothing fancy, but we got a good price so can't complain.

Sean K, Manager at Best Western Spanish Quarters Inn, responded to this review
Marci P, Great to read our location and pricing were good and met your expectations. Weekday reservations are the best way to receive a good rate. Our weekends are often in high demand and differ from our weekday rates. I hope you were able to explore as much of the city as you planned. Being so close to everything cuts out the drive and parking time, which can be significant depending on the town's occupancy. Give us a call to rebook another stay and mention your a return guest, we will take care of you!

"wonderful time"

5
02/07/2017

great staff ,they go out of there way for you. great location great breakfast .. free bottle water for the hot summer day as we played tourist. through the town plus the trolly tours were right across the street from the motel. which was so nice.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
742debran, Thanks for the great review. It was our pleasure to provide you all your touring needs and information. We love to see our guests receive the best possible information and service and then utilize that while exploring St. Augustine. Please come back soon and let us be of service to you again!

"Excellent location"

4
01/07/2017

We had 2 adults and 2 kids in the room (2 queen beds). Very small bathroom but we managed. It was cramped but you just can't beat a great location like this. Room was clean, beds were comfy. Rooms had mini fridge and microwave. Hotel is within walking distance of everything! Free continental breakfast, parking, newspaper, and wifi. Juice & coffee are offered in lobby all day.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
ZMom777, We appreciate your mention of some of our great ammenities. Complimentary breakfast, Wifi, News paper among a plethora of other items are always a plus. They always help to make a great stay. When tied in with a good houskeeping team and location you can't go wrong. We are so pleased your stay went well while visiting with us and hope you will revisit us in the near future!

"Nice and clean/close to historic downtown"

4
30/06/2017

This hotel is nice and clean. It's just a walk across the street if you take either of trolley tours. The trolley tours end at 4:30 so if you are shopping or at most of the museums it's within walking distance. This hotel had good breakfast. It said continental breakfast but they had egg and cheese omelets, bacon, pancakes, etc. the next day they had a fried type egg in stead of the omelette it was ok. The breakfast guys was funny and nice and always kept the food coming. The only issue with this hotel that I had was that your room key never worked on the first time. You had to put the key in the door at least 13 times before it would turn green and open. Other guest had the same problem.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
Tater76, We appeciate you taking the tine to tell us about your stay. A great location, clean rooms and good breakfast will always help to make a stay a great one. It will make everything esle that much more enjoyable and prepare you for your adventure into downtown St. Augustine. Our apologies for experiencing issues with your key cards, sometimes the speed or action used with the key card can throw the reader off. We are looking into solutions for this matter and even cleaning each door lock reader. Safe travels back home Tater76, come back and visit us and our wonderful city!

"Bathrooms are a drag "

3
28/06/2017

This is an older but renovated Best Western. The staff was extremely helpful and nice. Coffee needs some work. The bathrooms were extremely small. You could barely sit on the toilet or get the door opened. I wouldn't stay here again just because of the toilet.

"Great location and service!"

4
26/06/2017

We visited from Orlando with friends, celebrating a birthday! The location is absolutely perfect, we did not drive the entire stay. Everything is within walking distance which is totally cool! Check-in was quick, easy, and friendly! It is an older Inn, however the room was very clean and up to date with all amenities as expected. Great bed and pillows! The water pressure was too light for my liking and I did encounter a few tiny ants crawling on the countertops and bathroom. But not a huge deal. We loved that we had Direct TV and a nice size flat screen. We will definitely book again!

"Comfy Bed; screaming toilet"

5
23/06/2017

The room was lovely, it didn't have a kitchenette or anything but I don't know what I expected to be honest. I loved how close it was to everything cool; walking distance from the shopping area, the fort and the ghost tour that we reserved. My literal only gripe was that the toilet would start screaming randomly.

"Best Value and Location"

4
22/06/2017

Highly recommended. You can't get a better deal for this price. The location is near everything, but situated in a quiet area. The bedding is comfortable. The pillows are a little gig high, so I luckily brought mine, since si had never been here and would not take risks with my neck. Considering it's an old hotel it's good, it's clean, the water pressure in the bath is great, though the water is too soft for me. Our room with two beds was spacious enough. I would have liked an extra chair in the room, there was enough space for a second chair. The internet is excellent.

"Excellent stay at this motel in St. Augustine, FL"

5
21/06/2017

From walking in the front door to check in, and during our 2 night stay, all the staff were exceptional. Tori, Sheri and Jeff were outstanding. All common areas and rooms were spotless!! Breakfast area is rather small but wasn't an issue for anybody. Coffee and juice in lobby at anytime is a nice touch. Will be back, even if it's an almost 5 hour drive.

"Heart of the city"

4
20/06/2017

I stay here because of the closeness of all the attractions. Each way gives me a balance and sense of where I am.. The helpfulness and thoughtfulness is always appreciated. Thank you for the good service and excellent communicational skills

"Happy get away."

5
19/06/2017

First trip with my husband to St. Augustine and our 3rd wedding anniversary. Out stay was actually relaxing which I wasn't expecting, the staff at our BW were super friendly and met all our needs. Loved the town and our stay, each day was met rested, fed and refreshed. Can't wait to come back.

"RODNEY"

5
19/06/2017

The staff and desk clerk are excellent. Rooms are clean and beds are fantastic. We only wish we could have stayed longer. We are already planning another stay in this area because of the great service we had at this hotel.

"Excellent"

5
15/06/2017

Great Location, service was premier, breakfast was great, we will definitely return and would recommend this hotel to all, Sheri Assistant manager was great. centrally located within walking distance to everything you need. Great rooms, very clean.

"Nicely updated rooms"

3
14/06/2017

Clean, very comfortable beds, stylish updated interior. Quiet at night. Only downside is space - on the cramped side with room size and parking at certain hours. Price could be lower but, overall we would stay again.

"Very good. Happy"

4
14/06/2017

We were very happy with the location of our stay...the rooms were Very clean and comfortable. We were within walking distance to The places we wanted to visit, The staff was very pleasent and informative. Would stay there again...

"Location, location, location"

4
14/06/2017

This is a budget hotel, no hiding that. But it has a fantastic location. You're a 5-8min walk from St. George Street. There are 2 Old Town Trolley stops right across the street (depending which direction you want to go). You're right across the street from the Visitor's Welcome Center if you need info on what to do. The room was small and basic, but it had two comfortable queen beds, a dresser with flat screen on top, and a table with two chairs. The sink/vanity area of the bathroom is open to the room, the toilet and tub behind a door (in a very tight space). The room was clean but had seen better days.

"Location is great, staff also, otherwise ho-hum."

3
11/06/2017

We were stuffed into a tiny space. We couldn't turn around in the bathroom. We stayed one night (Friday). When we asked about staying a second night, the price quoted nearly gave me a heart attack, and it was supposedly a deep discount! I guess weekends in St. Augustine in the summer are pricey. The location, however, is great. Within walking distance of many of the attractions such as the fort, the Pirate Museum, and the port. The staff, particularly Shari and Sean were very cheery and helpful. Overall, okay, but not great.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
Floyd M, Thanks for chosing to stay with us during your visit to St. Augustine! Sorry for the close call btw. It's true, St. Augustine has a very high demand on the weekend and it can be a bit pricey. There are a few months out of the year where the rates are very reasonable due to low demand. I also recommend using points for weekend stays if you have acquired enough, it is well worth it! I'm glad Sheri and myself were able to be of service to you as well! Give me a call the next time your in town so i can personally handle your reservation!

"Decent"

3
08/06/2017

Great location, convenient parking, free breakfast (although very questionable), hot shower, small bathrooms, stiffy beds, worth the rate I suppose. I'd probably stay here again if I ever visited st Augustine in the future but only because of the location and rate.

"St augustine best western gem"

5
01/06/2017

Very clean, good value, excellent staff. Good breakfast also. Very close- within walking distance to many attractions and right on the trolley route. We will stay here again on our next visit to St Augustine!!!

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
timothybG5030HS, Thanks for pointing out some of the great aspects of our hotel. I know our staff members will appreciate the mention. Our breakfast, included with every stay, usually has something for everyone and gets the morning started off right. It's true we are a pick up for the trolley companies, they are only a phone call away. Best wishes and safe travels back home Tim!

"Historic City visit"

4
30/05/2017

Celebrated our 50th wedding anniversary in St. Augustine, as we have on many previous anniversaries. Enjoyed the city with Mass at the Cathedral Basilica and dinner at La Pentola.. Being Memorial Day weekend, the place was inundated with people. Was not ideal for a relaxing time, but memorable just the same.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
E6407XSrichardf, Thank you for choosing to celebrate such a wonderful occasion with us. Congrats on 50 years! I am pleased to read you had a memorable time although it being a very busy weekend here in St. Augustine. I hope you tried some our favorite restaurants and attractions. Please come see us for number 51!

"RIGHT IN THE CENTER OF IT ALL"

5
29/05/2017

This place is right center of everything. All you need is park and you can do short walk to St George St or cross the street to Ripleys or even take the trolley. The rooms are small, the bathroom is small but is nicely kept. The room was kept clean and the hot breakfast included is perfect. Highly recommended and would stay again.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
Potatosmom, We love our repeat guests! It really is a pleasure to see the same faces year after year knowing they are having a great time staying with us. Take care at Ripleys though, the spinning hallway can definitley throw you for a loop. I know i have been thrown off balance once or twice running through there. Give us a call the next time your in town for our great repeat discount!

"Great Location "

4
28/05/2017

My wife and stayed here for a long weekend and really enjoyed the close proximity to the fort and old town. Friendly staff and clean rooms with refrigerator and comfortable bed. Parking lot is small and the spacing between pick-up trucks is tight. Pool is nice, breakfast is standard hotel fare with excellent fresh fruit and cereal options. We'll be back!

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
John H, As always, thank you for the great review of our property. We are thrilled we were able to make your stay an enjoyable one. Your advice on parking is correct for out east side parking area. It can be a bit tight. I am pleased your breakfast went well too! Oranges, apples and bananas can go a long way especially if you like to combine with with our oatmeal and topping section. We look forward to taking great care of you in the future!

"Very comfortable stay."

5
27/05/2017

Motel style hotel just on the edge of the old town. Ideally placed for visiting. Just a few minutes walk. Great stay, rooms updated, staff really friendly and a pretty good breakfast. Would recommend to anyone and when in the area again will certainly consider staying here again. One note though if you have trouble with stairs ask for a room on the first (ground) floor - no lifts.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
IanUK721, It's always a pleasure to read about a great stay here at the Best Western Spanish Quarter Inn. We appreciate your valuable time and feedback. It is always our goal to try to meet and exceed the expectations of our guests. As we do not have a lift we always try to honor 1st floor requests as we understand stairs are not for everyone. If ever in the need for one just let the front desk staff know and we will always try our best to honor said request. Thank you for choosing to stay with us during your vist to St. Augustine. I hope you will return soon for another great stay!

"Good hotel, good central location"

4
25/05/2017

I stayed here recently for 1 night. The room was a good size, the bathroom was a bit small but OK. The hotel is in a good central location, only a short walk from the historic centre. Free hot breakfast is included but the breakfast room is small so you may need to eat your breakfast in your room. Staff are helpful (although I'm still waiting for a refund after being charged twice for the room).

"Perfect Family Stay"

4
24/05/2017

Rooms are clean and updated though small. Casual and cozy hotel perfect for families - appreciated large clothes rack in bathroom; microwave and refrigerator a bonus. Breakfast included with fresh fruit. Nice pool for hot afternoons. Close to attractions and shops.

"Worth the price"

4
23/05/2017

Hotel was clean and up to date and breakfast was great. Parking was a bit difficult because the parking lot is very small. The price was ok a little pricey in my opinion but when I searched other hotels all were at the same price or more. Other wise the location was great close to downtown. Would stay again.

"Clean, Comfortable, Nicely Done"

5
22/05/2017

Remodeled room with 1 king bed. Very clean and modernized. The alarm clock has 2 HDMI port plus 2 standard electrical plug ins on top, plus extra HDMI ports and outlets just above the night stand. No searching required. The bed is comfy, the towels are soft and fresh. Breakfast was provided and was fresh, hot and a great start to our day. Next time we are in town this will my go to hotel.

"Great staff and a only few blocks from downtown"

5
22/05/2017

I was there with my friends on Saturday, May 27. The front desk staff was awesome. The room was very clean and very well-kept. I would definitely stay there again! I highly recommend this hotel... The breakfast in the morning was OK and was actually pretty tasty

"Centrally located"

3
18/05/2017

This is an older hotel centrally located to many attractions, restaurants and shopping districts of St. Augustine. The bathroom is extremely tiny but the shower was wonderful. The main room had barely enough room to turn around in but the beds are extremely comfortable. The breakfast was ok, with fresh fruit, pastries, yoghurt, and some hot items we didn't try. There was a tiny breakfast room but did provide trays if you wanted to go back to your room. The coffee could have been better. The front desk people were wonderful, talked about the sites to see and arranged for the tram to pick you up. Loved the tram, great way to see the city and learn a little history along the way, every driver had a little different twist on their story. Parking was tight but adequate, extra 5$ per day for the privilege.

"Good nights sleep!"

5
16/05/2017

We hadn't planned to spend the night but found this gem across from the visitor center. The staff were so pleasant and accommodating. Walking distance to St. George Street and down to the waterfront where we took in the sights and saw the Bridge of Lions just a short walk away!

"Great place to stay and excellent staff. All were very friendly and smiling."

5
16/05/2017

We hadn't planned to overnight in St. Augustine but changed our minds and were directed to this hotel at a restaurant. We walked in without a reservation and were immediately treated like royalty. It was a wonderful experience!

"Affordable Hotel With Good Location"

3
15/05/2017

The Best Western Spanish Quarters is located within walking distance to the fort and the main drag of the historic district. It's also close to the St. Augustine Visitors Center and a couple of the stops for the Old Town Trolley. So it is conveniently located for touring the city. This is an older hotel with smaller rooms that are clean and comfortable. One quirk is that the window curtains don't close completely leaving a gap along the side nearest the door. Normally this should not be an issue except, there is a large mirror on the side wall oriented in such a way that people outside can look into your room at an angle and see the reflected image of the bed and anyone on the bed. So my advice is to pull the opaque drape and hook it on the safety lock to close off that gap. You will get the picture when you see the arrangement. The management provides a fairly nice breakfast selection. Eating space is very small but they do provide trays (unusual in most hotels) so that you can take your breakfast back to your room. Speaking of small, the pool deck is very narrow and lounges are limited to how they can be angled to take advantage of the sun. The pool and hot tub are clean and refreshing. OK, and speaking of small again, the parking lot on the East side of the building is tight… really tight. I might venture that a large car might not be able to maneuver in there without some serious jockeying around. I suggest you park on the West side of the main building to insure you can get in and out. Also, a pet peeve of mine is that they charge a nominal fee for parking. All the hotel people we interacted with were very friendly and helpful. Don't forget to ask about a discount coupon for Barnacle Bills and the Old Town Trolley.

"Comfortable place to stay"

3
15/05/2017

Older hotel, great staff, comfortable, but overpriced due to the location which was wonderful. We only stayed one night on our way to Daytona Beach. They were very accommodating in letting us park until 4 pm the next day. I would have expected to pay about $125/night - which would've been much more reasonable for the accommodations. An adequate breakfast was available.

"Great hotel located near historic town."

4
11/05/2017

If you want a affordable hotel located near downtown this is it they offer a good free breakfast and there is a trolley stop across the street. Only downfall is tight parking places. The beds were very comfortable.

"Pricey but worth the Location"

4
11/05/2017

Had two rooms side by side for Sons Family, second floor back side. Eventually turned quite at night. This Hotel is right close to Everything! Great location to walk everywhere, Fort, Fowler College all Restaurants and shops. Don't forget Trolley and Fort close early, shops open till 10 pm. Great to walk to shops for late night snacks , coffee, chocolates or Pizza! Rooms clean. A little pricey, but free parking & Wi Fi. Breakfast was OK, not a Cracker Barrel , but sufficient, good selection of Breakfast items. Service desk always helpful!

"Unbelievable customer service!"

5
11/05/2017

I was looking for a hotel/motel close to downtown St Augustine and within walking distance. I found that with the Best Western Spanish Quarters Inn. The room was clean and tidy and complimentary breakfast presented opportunities to get to know other 'out of towners'. What I wasn't expecting was the level of customer service exemplified by the front desk agent, Sheri. She was incredibly helpful and knowledgeable and went out of her way to make sure I knew how to get from point A to point B with ease. Her easy going manner and attention to the details of my stay made me feel comfortable and glad I'd made my decision to stay there. She is wonderful!!! While I was out touring the town, she called on my cell to inquire about my 2nd overnight stay because of a conversation we'd had earlier in the morning so ... just to be sure she was correct, she went out of her way to call me. If you are planning a visit to St Augustine, this is the place to stay!

"Great location !!!!!"

5
10/05/2017

The location & price is the best you will find! Just cross the street & walk through the visitor info center (pedestrian ) & you are in the old town/pedestrian areas)! Yes it is $5 per day to park but you don't even need the car unless you drive to publix, Walgreens or cvs. The room is very clean, has an iron & board, coffee maker with supplies, frig with small freezer,microwave, full length mirror, table &2 chairs. Each room is old motel style which means the sink area is in the bedroom but also has" individual AC"! I am very happy with my decision to book here! You would pay twice the $ to save a 2-4 block walk to stay in a b&b with less amenities. Plus the lady at the front desk (from NJ-June,I think) has been super helpful, even letting us print something off of her computer behind her desk!

"2017-42 No Very Satisfied"

3
02/05/2017

Conveniently located within walking distance to the heart of St Augustine's historic district. Just a block away from the Castillo de San Marcos, plus other interesting attractions as well as many good eateries. However, I was quite disappointed, upon arrival (I had made reservations more than a week prior to our arrival and specifically requested a first floor room, due to our ages and having a small support dog), we were told, there were only upstairs rooms (no elevators) available, we were told that perhaps within two or three hours, one would become available. I asked if we could leave the car while we walk around time to kill time and to please text me once the room became available. We returned after three hours and still there wasn't any available first floor rooms, finally, close to another half hour of waiting we were assigned room #119, which turnout to be a nightmare, since is located, next to an ice-machine maker, which kept us up all night. Next morning, I spoke with the staff that I wasn't happy and would like to be switched to another room, I was told that I will be call as soon as one became available and again we went to enjoy the city. About 3:00pm, I received a call informing me that there was a room on second floor only, at the time I was fuming, but my wife said, "take it", so we did. We found the Spa wasn't working, the breakfast room too small for a motel of this side, the tub did not drain properly. Next time I visit St Augustine, definitely will choose another location.

Sean K, General Manager at Best Western Spanish Quarters Inn, responded to this review
mountain22, I am sorry to read you did not enjoy your stay. We made every effort to check you in early when you arrived and was not aware the ice machine, well insulated on the opposite side of the hall, caused you issues during your stay. We don't receive complaints on that aspect unfortunately. Due to occupancy and stayovers the only other option for moving your room away from the icemachine was upstairs. We intially placed you on the ground floor per your request and am truly sorry we could not accomodate you after your move. Please don't hesitate to give us a call back and I will personally handle your requests.

"Very good stay!"

4
30/04/2017

Let's me start by saying that this is a 2 or 2 1/2 start hotel. It's nothing fancy and there are many more luxurious and elegant hotels in St. Augustine. However, having said that... The hotel's location is perfect. Located 3 minutes walking distance from St. George street, and 1 minute walking distance from San Marcos Castle, one doesn't have to worry about transportation to get to attractions, restaurants and shopping. The rooms are small but very clean. The staff was friendly. Different from other hotels and B&Bs in downtown St. Augustine, the hotel has a parking area on property, which is very convenient. Breakfast was included. Yes, it was limited but still quite good and the fact that it's free doesn't hurt either. Overall, the hotel is perfect for a short stay.

"Retrieving our son from college"

5
29/04/2017

Went back to Saint Augustine to get my son from college for the summer, another great stay at this hotel. Have stayed there on several other occasions and continue to keep going back because of the service, cleanliness and the quality of stay

"Location great"

5
28/04/2017

St. Augustine is a great place to visit. This hotel offers not only a good Location, walking distance to downtown shops and restaurants, but Also really nice rooms and comfortable beds. And breakfast is included!

"Good location but disappointing service"

3
25/04/2017

I should start by saying the location of this hotel related to the centre of St Augustine was perfect but the service was a huge let down. We booked rooms at this hotel over a year ago. During that time the price had almost trebled due to a food festival on the day. We were traveling from the UK and did not arrive until he evening. When we arrived we were told that our reservation had been cancelled and rooms resold. The reason is that our card had been declined and they could no contact us. We are reasonable and understand that this can happen. Our issue was that we were not called. Instead an email was sent, in fact two were sent. One saying our card had been declined and that we had 24 hours to update our details and pay the deposit. Immediately after this we received another saying the room had been cancelled. It was obvious that one should have been sent the day before our visit. If this had happened we would have quickly resolved the issue. No allowance was made of for this. If I am being honest our belief is that this was done intentionally to resell the room at a higher price. Be wary if you are prebooking.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
I am sorry to read about the issue you experienced while trying to stay with us. We do not authorize credit cards prior to the day of arrival unfortunatley and once a card is declined there is a grace period for which we wait. Due to the fact that the number on your reservation was an international number we were not able to contact or reach you prior to the cancelling of your reservation. We did try to contact booking.com, the third party site you went through as well. We spoke to them over the phone and and also sent a message via their booking site. It is our policy to always try to reach out to the guest and the booking site prior to any reservation cancellation. We will never cancel any valid credit card reservation no matter the discounted rate to make a profit on an increased rate. If i may make a recommendation to add a non international number that you will be traveling with to ensure you do not experience this issue again if your credit card declines due to you traveling outside of your country.The cancelling of a declined credit card reservation is a standard hotel policy which most hotels abide by and I am truly sorry for the inconvenience. I hope the rest of your trip went off without a hitch and you enjoyed your time here in St. Augustine!

"All About the Location"

4
24/04/2017

Good check-in/out and staff is friendly. Room comfort is average. Clothing hangs in bathroom. We did not have an in-room safe. Bed was firm but comfortable. Typical small BW pillows. Bring your own if spending more than a couple nights. A/C was loud and you can hear noisy neighbors. Parking is not that great so try to get a room on pool side where the lot is bigger and more maneuverable. Pool is heated, but not real warm. Breakfast is okay, but seating is very minimal. We ate in our room both mornings. There is a good seafood restaurant next door. This place is all about the location. Within a few blocks of most major tourist attractions and a few trolley stops. There is a trolley stop across the street at parking lot too.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
ma_golfman, Thank you for writing a review of our property and your candid comments. We appreciate you choosing to stay with us during your visit to our beautiful city. Many of the items mentioned in your review are currently in the process of being take care of. We have new pillows being rotated in as we receive them. Our A/C units are being serviced, cleaned and replaced by our maintenance team as well. I am glad to read your stay still went well and you enjoyed many other aspects of our hotel and some of the great restaurants in St. Augustine. It is like you said, location is key, which we are centrally located with ease of access to everything. We are working hard to better improve upon all our guests stays and correct any issues we see. Give us a call the next time your in town and we will take care of you!

"Great stay"

5
23/04/2017

Hotel is right by the main gates. Excellent access to the mall. Staff was excellent. Room was comfortable and well appointed. Downtown parking is a premium, and the location allows you to walk everywhere and leave the car without worry. Hotel makes the stay easy and enjoyable. The staff is exceptional and goes beyond what is expected to make your stay.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
R9402WLjeffreys, Service and location will always be a great aspect here. We have a loyal and knowledgable staff on hand that truly enjoys what they do. I could not do it without them. I will gladly pass along your kudos. Don't take too long to come back and visit us, we enjoy catching up with all our repeat guests!

"Location location location"

4
23/04/2017

Stayed here for 2 nights with my 13 year old. We love St. Augustine. First time staying at this hotel. Walk to everything!! Check in/out was quick. Room could use a little cleaning but overall not too bad. Staff was friendly bank knowledgeable about the area..Good coffee and breakfast. The pool was temporarily out of service ( disappointing) It would have been nice to get in after a long day of sightseeing and shopping. The only thing I didn't like was the parking. If you have a large vehicle...good luck. My Corvette backed in and out fine but I did see someone trying to get out and I guess he gave up... There is parking in lot behind but unless your on the second floor, you can't see your vehicle. Overall we had a nice stay.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
damnyankee, Thanks for writing a review for us! We love to hear about our guests experiences and what they think. I am pleased that although we had our pool out of service for cleaning and the parking area was on the smaller side, we were still able to provide a great stay for you! I know how amazing a refreshing dip in a cool pool after a long day and truly apologize for the inconvenience.Like much of the downtown area of St. Augustine, we are in short supply of room and parking. The city is tough when it comes to parking in this area and the allotment provided to businesses. We work the best with what we have that is for sure. The BW Spanish thanks you for your time and we hope to see you soon!

"Solo Sightseeing in St. Augustine"

5
21/04/2017

Chose this hotel due to its ratings and location. I am a senior female, partially handicapped as I need both knees replaced. It is right across the street from the city public garage and St.A. Tourist Info Center and the OLD TOWN TROLLY HOP ON HOP OFF stop. From the time I arrived at 8 AM in the morning they could not have been more helpful. The lady at the front desk was very informative. She checked me in and then discussed tour options with me. I bought the trolley tour for $25. The ticket was good for 3 days and they offer shuttle service to and from your hotel. She arranged for the shuttle to pick me up in 10 minutes. I parked my car at the hotel and got what I needed for the day and went back to the lobby. The shuttle came and picked me up and took me to The Old Jail, where the trolley station is. Took shuttle from Old Jail back to the hotel at night, the room was clean and quiet. Bed comfortable. I was on the first floor close to the lobby. I got up early and had a very ample breakfast-eggs, sausage, pancakes, yogurt, cereals, danishes, muffins, oatmeal, coffee, tea, juice. It was hot, good and filling. The dining area was kept clean and food replenished. I really enjoyed my stay here. Staff were polite and helpful. Will definitely stay here again on my next visit.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
tripslickroady, We love our return guests! They know what to expect when it come to service with our staff members, some of which you have mentioned already. Sounds like Ms. Sheri, our AGM, took great care of you. She is a wealth of knowledge and a great ambassador to our hotel. The OTT company provides such a great service with a pick up and drop off aspect. I don't ever have complaints about their service. I still enjoy riding the tours around town and picking up little tidbits of information i missed the last time around, it's a great refresher! Give us a call when your ready to come back and visit St. Augustine again.

"Pleasant stay in the heart of the historic district "

3
20/04/2017

This facility is older and in need of cosmetic upgrades. That said, my room (115) was clean and comfortable. In room devices (AC, TV, micro, fridge and coffee maker) were in good repair and worked properly. On the negative side the bathroom vent fan sounded like a Diesel engine, the dry wall in the bathroom was split open behind the toilet tank and the carpet was a little worn. Breakfast room is very small (4 tables) but the food selection was good. The staff was friendly, helpful and attentive. Location is excellent. Be advised their is a $5.00 Dailey fee to park your car, something I find odd for a motel where most guests arrive by car.

"Rundown"

2
16/04/2017

Stayed at this hotel for an overnight on April 6th. Best thing I can say about the place is great location. Room was very small, dated and only passably clean. Bed was comfortable. We couldn't open the mini fridge door fully because it banged into the foot of the bed. Rooms smell very musty and are dated. Bathroom is minuscule, barely enough room to turn around in. Don't stay in a ground floor unit unless you want to put up with smokers outside your door. Breakfast room looks like it is a converted hotel room, very tiny with only 4 tables. Don't expect a good breakfast here either. We will not stay here again nor recommend it to anyone.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Linda T, Thank you for taking the time to write a review and tell us about your stay. Your feed back is invaluable to us as we are always trying to improve upon our guests stays. I wish we could have found a room better to your liking during your stay. I have noted the issues mentioned in your review and have addressed them with our management team. I am pleased certain aspects were still a success though. Our sincerest apologies!

"Walking distance to historic district"

4
16/04/2017

My family and I really like the best western Spanish quarter inn. Staff is friendly and they offer a great breakfast. Rooms are clean and it's very close to St. George Street . I love that we can walk to everything. The only negative is that the beds could be more comfortable .

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
964lisaz, Thanks for staying with us. We always try to be as friendly and informative as possible. It goes a long way for sure! I am glad to read so many aspects of our hotel suited your needs and were enjoyable. I am looking into the bed issue with my housekeeping staff and look to get it rectified. We appreciate you taking the time to tell us about your stay. Give us a call the next time in town, we will make it right for you!

"Great location"

4
16/04/2017

We stayed for 3 days and the hotel was great! the location is perfect!! they have everything located across the street from them. There is a shuttle that you pay for that picks you up right from the lobby. The staff was very nice and informative. The breakfast was good the only thing is the area where you eat is tiny, best bet is to take it to your room. The room was nice and clean. The beds and pillows were good. The room was a little tight, but overall good.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
joseandsandy, The Old Towne trolley tour is a great choice while visiting St. Augustine. Once we purchase the tickets at the desk for you we can make a call (8:30am-4:30pm) to pick you up at the front door. No need to worry about parking as we are so close and the trolley tour will get you pointed in the right direction. Our staff members have been around for years and years, so they know the area in and out. I'm sorry our quaint size breakfast area and rooms are a lil tight compared to new and modern hotels. We appreiciate your time and feed back!

"Great location and friendly staff"

4
13/04/2017

The location of this hotel was perfect for walking to St. George Street shops and restaurants, Ripley's Believe It or Not, the Fort. and the trolley stops. The front desk staff even arranged for transportation to pick us up at the hotel and take us to stop #1 of the Trolley loop (no cost).

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
B2237POhollys, Great to read you enjoyed visting St. Augustine while staying with us! St. Augustine has 450 years of history and a myriad of different attractions and tours. I usually recommend at least 2 days to fit in the major areas of exploration. Our front desk agents are always a pleasure and eager to help in any way. They are a wealth of knowledge for sure. Come back soon!

"Great location"

4
05/04/2017

Great location and friendly staff. We parked our car and were able to walk everywhere or use the tour/shuttle bus. The staff were very friendly and helpful. The breakfast room is too small but we were able to take the meal to our room and enjoy it there. Coffee and juice seemed to be available all day.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Erica A, Yes, unfortunatley the breakfast nook is rather on the small side. On the plus side though, you can have breakfast in bed! Can't beat breakfast sandwhiches and pastries in the comfort of your own private room. We typically offer coffee, juice and ice cold water usually lightly flavored with fresh orange slices all day. We appreciate your mention of our wonderful staff on hand as well, they really do a great job! Please come back and see us soon!

"Nothing more than simple!"

3
03/04/2017

Hotel offers comfortable yet simplified structure. We had a hurricane, but the hotel resisted well. Bathroom quite tight. Good breakfast, good bed. Paid parking ($ 10 per day). For what it likes, tv with many channels at disposal. The better is the location!

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Tarciso V, Nice, quaint and great location are always key factors for an enjoyable stay. Parking is 5.33 with tax a day as parking in downtown is a premium. On a good note, you never have to move your vehicle as your so close to everything. I am glad to see you enjoyed our TV selection as well. We have a plethora of channels with all the basics and some added premium channels such as HBO and additional HD options. Thanks for telling about your stay!

"Clean and comfortable, great staff."

5
03/04/2017

This hotel is in the heart of downtown St. Augustine, and stands out tall above the competition. The room was very clean, fresh, and up to date. The staff was very friendly, especially Sheri. The complementary breakfast was delicious. We would definitely stay here again.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Amazing! Thank you for taking the time to write us a review. I know how busy life can be so taking time out to let us know means a lot. We appreciate your mention of Sheri and some of our amenities. They will always add up to create a great stay! Come back and see us the next time your in town and don't forget to mention your a repeat guest. We will take care of you!

"Great Location"

5
30/03/2017

This hotel is within an easy 5 minute walk to the main areas of St Augustine. The room we had was on the ground floor and was clean and comfortable with plenty of space. ( double, non smoking ). Breakfast was available with plenty of options hot and cold. Can be a bit busy so better to go early rather than late, not many tables, however trays available if you want to take your breakfast to your room. Parking available at $5 per day ( wont need to use your car ) previous guests have stated that the spaces were tight - certainly not as tight as some parking areas in the uk lol. Reception staff efficient and friendly - booked trolley tour with the. Would recommend this hotel to anyone who wants to be close to everything.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Jeff33071, Friendly staff, clean and comfortable rooms and a great location always help to make for an enjoyable stay. Breakfast is always a plus especially when its complimentary! To top it off never having to move your vehicle while your here and walking into downtown is great. Parking is very tough downtown! Thank you for visiting our beautiful city while making your rounds of the US from the UK. Hope we will see you in the near future.

"I was pleased."

4
30/03/2017

I was pleased with this hotel, but it needs a little more TLC on the out side to make it more appealing. Room was clean for the most part and comfortable, but the out side could be more appealing. The first thing I saw was the laundry room and cleaning cart when we pulled in the parking lot and it had a lot to be desired.

Sean K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
36sandran, Glad to read our rooms were comfortable and clean, meeting your expectations. We are addressing the issues you mentioned and have set dates to further improve our outside appeal. We appreciate your candid comments and will use your feed back to better improve our future guest stays. I hope you had a blast downtown while visiting as there is always something going on. Thanks again for the review!

"Comfortable and conveniently located"

4
28/11/2016

Very close to local shops, the historic district and many restaurants and bars. Clean and cozy, helpful staff and decent breakfast. Only issues were the TV didn't work, but I found out it was connected wrong, (simple housekeeping mistake), carpet was ripping up and they were still working on it when I walked into the room after check in, a few hairs on the bath towels, but besides that it was a great, quick stay. I actually work as a guest experience manager at another hotel brand but this location was best for our travel plans. I always inspect rooms I stay in and the room passed my inspection! So safe to say I would stay again if I were to visit St Augustine in the future.

"Inexpensive accommodation close to historic district in St Augustine"

4
26/11/2016

Arrived in St Augustine looking for a place to stay within walking distance of the old town. Looked at several B & Bs but they were very expensive. Went to the Best Western and were pleasantly surprised by their cheaper rates. The hotel is close to everything, pretty basic but clean with good wifi and a hot breakfast. Would recommend to anyone visiting St Augustine on a budget.

"Great locatoon"

5
22/11/2016

Best Western Spanish Quarter is an outstanding value! Perfect location and extremely reasonably priced. It offers a nice breakfast, comfortable beds, and extremely friendly employees. We would suggest BW Spanish Quarter to everyone.

"Best overall value in old town St Augustine"

4
21/11/2016

I booked this in advanced and received a good rate. It's an old place with some old finishes and a small bathroom, but it has parking, an acceptable breakfast, and most importantly, is an easy walk to the castillo and the old town. An average walker can probably be anywhere in 10 minutes. It's not a resort, but there is a pool, and it is easy to access. Staff were very pleasant and kind. I'd definitely stay again.

"Weekend"

4
21/11/2016

Rooms average, pool/ hot tub not working. Was hoping to use hot tub. Bathroom fan not working. Super convenient location though... was a toss off. Not sure I'd stay here again, but maybe another best western

"fully satisfied customer"

5
11/11/2016

Very close to downtown attractions (easy walking distance) and old town trolley stop. Clean, free internet and parking and a good hot breakfast. My wife and I have stayed at fancier hotels but for the price and location it was a good deal. We would recommend it to our friends and family.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for taking the time to write a review of our property. I am glad you enjoyed your stay with us, and that you will recommend us to your friends and family. Hope to see you back soon.

"Very good location and price"

4
01/11/2016

This Best Western is somewhat outdated but clean and comfortable. Location is great being at the limit of the historic district. Shops , sites and restaurants are a close walking distance. Secluded parking is great. Wifi works fine. It is a smal hotel with two floors.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad you found your accomodations to be clean and comftorable. I hope you will visit us again real soon.

"Great! Stay!"

4
01/11/2016

Clean, Great service, Great Location to see most everything, short walking distance to Old St Augustine...Tour trolleys one block away..great selection of restaurants for any occasion..truly enjoyed, We'll be back!!!!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad you had a great time with us, and we hope to see you back soon for the "Nights of Lights"

"Good place but dated"

4
25/10/2016

Good location, close to Old District Hotel staff great Good breakfast selection Rooms are somewhat dated, but clean Avoid double queen bed rooms, crowded TV picture quality very poor You can only park 1 vehicle per rented room. Additional paid parking ramp across street, $12.00 unlimited Nice swimming pool and side pool Local old district tours available at front desk

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed your stay with us despite the TV picture quality. I apologize for the inconvienence. I am sure it was an isolated incident as this is not a typical problem for us. Please come back and visit us again soon!!!

"BOB, YOU ARE AWESOME!!!!!!"

5
17/10/2016

BOB the manager and staff are awesome! Thanks for helping the crews restoring power in St. Augustine after Hurricane Matthew. You went above and beyond to make sure we were taken care of and had a place to rest. Thanks so much!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for your kind words. On behalf of our hotel, and the great city of St. Augustine, I would like to thank you and your crew for everything you did to get our city up and running after such a devastating hurricane. The entire city looked on in awe as your crew and others worked tirelessly to get power restored for thousands of desperate people. Please give me a call when you are ready to come to St. Augustine for a vacation.

"Best Location for St. Augustine"

5
14/10/2016

This hotel has the best location for historical St. Augustine. Close to shops, sightseeing trams, and central location to many historical sites. Not only is the location great, the hotel and staff are great. The rooms are clean and the hot tub and pool are very relaxing. Stay here and say "Hi" to Sherri.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am delighted you had a great time with us, and Sheri says Hi right back at you. Please come back and see us again soon.

"Great stay at a great price"

5
11/10/2016

We wanted an inexpensive but not cheap couple of days in St. Augustine. Best Western was perfect. Everything we wanted was within walking distance. The t.v. and available channels were great and the staff was pleasant and helpful. Thanks for such a nice mini-vacay (even while hurricane preparation was going on!)

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad our staff took good care of you, and you enjoyed your stay with us. We survived the hurricane, and the hotel and city of St. Augustine are ready for you whenever you'd like to return.

"NEVER STAY AT THIS HOTEL"

1
11/10/2016

Customer service not good, noisy, rudeness from housekeeping. Never told there was construction going on, even on a Sunday, in rooms next to ours. Housekeeping just walked in the room without knocking and seemed put our that we asked her to leave. No child supervision at breakfast, couldn't get to some of the food and children running up and down hall. Every time someone closed a door on our floor the walls shook.

"Good Location"

3
16/09/2016

Hotel is located in a very nice area. Visitors center across the street. Room was a little small and tight to walk around in. No elevator, so had to walk upstairs to get to carry luggage up and down iike that since it was raining. Breakfast was okay.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad you enjoyed your stay with us. I am sorry you had to negotiate the stairs while it was raining. The next time you visit, please request a 1st floor room at time of booking, and we will do our very best to accommodate you. Thanks again for the review.

"Closest to The Fun"

4
14/09/2016

This is a great place to stay for St. Augustine fun. Walking to St. George St. takes only a few minutes. The staff are very helpful and aim to make your stay as enjoyable as possible. The breakfast is quick and easy to grab.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review of our hotel. I am glad you had a great stay, and that our staff took good care of you. Hope to see you again real soon.

"Great staff, hotel not so much"

3
13/09/2016

Very nice staff, who went out of their way to accomodate us. Very friendly every time we ran onto an employee. But the room was small for the price, regardless of the location. The table was squeezed into a corner, and covered the a/c vent. The carpet wa worn, and the whole room needed updating. The mattresses were terrible. Very uncomfortable, really need to be replaced. These days, most updated hotels have comfortable beds and bedding, not so much here. The breakfast room is an unvented, claustrophobic little room with 4 tables crammed in. The breakfast food was good but it was so cramped and stuffy in the room, it was unpleasant. And finally, the staff themselves constantly stiod o the balcony above the laundry/employee area and smoked. Every time we had to go down the stairs, we had to make our way through smoke.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am sorry your stay did not exceed your expectations. The employees of the hotel have a designated smoking area on the first floor away from any guest area. All of the staff have been counseled as to where and where not they are to smoke. I am very sorry this impacted your stay, and you can rest assured it will not happen again. Thanks again for your review.

"Good hotel in a great location"

4
13/09/2016

Friendly and accommodating staff with very nice, clean, comfortable room that includes a delicious hot breakfast. Location is convenient and within walking distance to everything. The pool needs repair, but was clean.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for your recent review. I am delighted you enjoyed your stay with us, and that our staff took good care of you. Please come and stay with us again on your next visit to the old city.

"Friendly staff, but rooms are unclean"

2
11/09/2016

The gentleman that checked me in for my four day staff was less than excited to be there. The first room I had I had to chase a roach around and when I called the gentleman at the desk he said he did not have any spray and could not leave the desk. I finally got it at 12:30a.m. The next morning I chased a lizard around. The tub had hair in it and there was garbage behind the dresser ( I only got to see that because of the roach) The next room I moved to had hair in the tub,remnants in toilet, the toilet barely flushed, and the tub did not drain. The staff (except for the gentleman) was very friendly and helpful. I was compt. one night, but I would never stay here again.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I would like to apologize for the issues you encountered during your stay with us. I had a meeting with my staff the day after you checked out, and outlined your specific issues with the department heads to make sure this doesn't happen to you or anyone else again.

"Accomodation review in St. Augustine, Florida"

5
10/09/2016

Hotel location very good; check in very good, staff helpful. hotel manager extremely helpful on corporate Rewards program. The overall experience very good.. Had a delightful stay and will likely return visit.

"Awesome location and front desk staff"

5
08/09/2016

My wife and I stayed at the best western for the labor day weekend. We were already in our vacation mode and it sky rocketed when we met Terry at the front desk. She handled our reservation with the biggest smile in the world...i mean it felt like she loves helping their guests. we were inquiring about buying trolley tickets, she took care of that for us, she gave us a coupon book of all the restaurants and sigh seeing places in the historic area of St. Augustine. She even far enough to order us a trolley service to pick us up in front of the hotel instead of us walking across the street to wait for it. If you want something good and you're on a budget...look no further and see terry!!

"Great Value in Historic District "

5
05/09/2016

Great Bang for your buck. The location is fabulous. Walking distance to everything in the historic district. If you don't want to walk the trolley pickup's across the street. The staff was friendly, efficient & put in the extra effort in all they did. Hotel was very clean & well maintained. Nice amenities in the room including a microwave & refrigerator. Extremely comfortable bed with lots of pillows. Hot breakfast. The pastries & fruit were individually wrapped. For the money I don't think it can be beat.

"Great location"

3
01/09/2016

The room was ok sized, but the bathroom was tiny. The toilet clogged, and was sluggish the rest of the time. The air conditioner was not working- the room was muggy the entire stay (2 nights). Breakfast was great- there were a variety of options. The staff was friendly and very helpful.

"Best Location in St. Augustine"

4
29/08/2016

Loved our stay in St. Augustine. This hotel is in a great location; close enough to walk to some of the best attractions and the Old Town Trolley tour, which is the best way to get around the city with stops at all attractions, stops right across the street! Nice free breakfast included! which saves time and money and gets you out enjoying the city earlier! Parking is a little tight, very close together with a concrete wall enclosing the lot making it very hard to park, even with a small car, but that's the only thing I could find to complain about. Room was very clean and modern, front desk very friendly and willing to help find your way around.

"My stay at the Best Western Spanish Quarters Inn"

5
27/08/2016

My stay at the Spanish Quarters Inn in St Augustine Florida was a very nice stay the location was perfect, the location was near every thing and with in walking distance. It is near the fort, Ripples Believe it or not, a lot of places to eat at, Also quite a few shops to wander through. It is a fun place to go to.

"Perfect location in Old Towne"

5
24/08/2016

We have stayed at this property a number of times and will again. The rooms are small but remarkably quiet given the location, and the trolley stop near by. Rooms and linens are clean. Parking could be a challenge but the lot attended guides you into your space...no door dings so fare. Park it and leave it, (parking extra). No need to drive, you can walk to whatever restaurant or shop you wish. Also very convenient to the old fort. We do not use the pool or take the continental breakfast so I can not comment on these. We want a clean comfortable room, in a good location and this hotel does the job for us. We enjoy At. Augustine each February and meeting up with our friends from Fernandina Beach. It's a nice ritual and this hotel suits us all well.

"St Augustine Fl Best western"

5
23/08/2016

I have been going to this hotel for 30 years. Its a nice little hotel in the oldest town in the nation. Girls know us real well and treat us right. Clean, neat and pleasant. We keep going back to this hotel every year because we don't have to worry about any problems. They go above and beyond when ever possible. Don't hesitate to plan a trip here as it is in the heart of this old town. Just within walking distance of nearly everything.

"Great location."

4
22/08/2016

The hotel itself is a little dated. Rooms on the small side, and bathroom fixtures could use an update. While the bed itself was comfortable, the sheets were pilled and somewhat rough. Other than that -- the room was clean and had microwave and refrigerator and wireless access. Staff very friendly and efficient. The continental breakfast was very good; the small breakfast area provided trays for taking items back to room. The location was perfect within walking distance of many sites and attractions. Visitors bureau next door; trolley across the street.

"Actually not so bad"

4
18/08/2016

We came down to St Augustine and wanted to be close to the historic area, but at a reasonable cost. We decided on the Best Western Spanish Quarter. We were able yo park our car and visit the downtown area with no problem. Our room on the second deck was nice. Beds were comfortable and AC worked good. The bathroom and sink were updated, but as others have pointed out, the tub and toilet in a separate room and was very difficult to stand in the small area in front of the toilet to open and close the door. Staff was friendly and almost everyone said good morning to us. They provide bottled water each day which was a nice touch. The breakfast was ok but only 4 tables in small breakfast room. They provide trays to take food to the room. They charge $5 to park daily. Why they need to do that seems unnecessary. Similar to charging $5 daily to use the pool Anyway not bad and we would stay here again.

"Great location for downtown but"

2
13/08/2016

I felt like I was in a Motel 6 in the 1960's. The place was very worn down. The breakfast was terrible- packaged muffins etc. & no room to sit. The ONLY thing going for this is its location- but I'd choose to stay elsewhere if I go back. Unfortunately, it seems to me that this town is pretty honky-tonk. Many of the accommodations in downtown were old & worn.

"Awesome Location - Updated Hotel - Great Service"

5
05/08/2016

You can park your car and never touch it again. You can walk to everywhere in St. Augustine. The room is updated and the beds comfy. The breakfast had a good variety with eggs and bacon for choices and the water and coffee served all day was a nice touch. Everyone was friendly and helpful.

"Satisfied visitor"

4
05/08/2016

The Best western Spanish Quarter a perfect spot to be able to enjoy St Augustine. You'll be able to walk to most attractions, or take local transportation companies. We had fun experiencing all St Augustine had to offer.

"Great location BUT>>>>>"

2
01/08/2016

This was a great location for downtown St. Augustine activities. The trolley stops across the street & is convenient- but I felt like I went to a Motel 6- & I haven't been to one of them in 30 yrs. Loud A/C, smelly mold smell, & outside noise.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am sincerely sorry you did not enjoy your stay with us. Our goal is for every guest to have a great stay with us, and when we fall short it's very disappointing. I would like to invite you back and stay with us one more time to show you how great we can be.

"Convenience"

3
28/07/2016

Clearly this is an old hotel, but I have to say it is in pretty good condition. Did not have the "old room" odors or even the moldy corners in the bath and shower. Stayed two nights because it is so very convenient to downtown shops, restaurants and attractions, all in walking distance. Only annoyance was traffic noise, probably a 5 on a ten scale. Get a room to the back of the building would be better, though that's where the pool is. Staff is reasonably friendly, courteous and helpful with discount coupons to restaurants. Would stay here again.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad you enjoyed your stay with us, and would stay with us again in the future.

"Excellent location!"

4
27/07/2016

It was an older hotel, but it was clean. It was a bit crowded in the rooms, but the kindness of the staff, along with a pretty good breakfast and complimentary water made up for it. The location was PERFECT! We did not pay for the train or trolley because everything was walkable from this hotel.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad our staff took good care of you, and that you enjoyed our prime location. Hope to see you back on your next visit.

"Close to Historic District"

4
27/07/2016

We felt that the rate was fair, the proximity to the historic district was excellent, the room were clean and comfortable, the staff was extremely pleasant and helpful. Beds were very comfortable. It was quiet at night. The rooms are a little small but we were only there to sleep and shower so it wasn't a problem at all.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad you had a restful nights sleep, and you found your room to be clean and comfortable. Please come back and see us on your next visit to the old city.

"Great staff & location"

4
25/07/2016

Hotel was within walking distance to restaurants, shops, etc. but so close that it was a noisy area. Felt very safe. Front desk people were all nice & helpful. Went with daughters for a "girls" long weekend and had a wonderful time.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am honored you and your daughters selected our hotel for your "girls" weekend. I am glad you had a great time, and I hope to see you again on your next visit to our beautiful city.

"Great shower and rest"

3
18/07/2016

The shower pressure and temp. was great. The bed was what you should come to expect from a Best Western. When I called on my way to the hotel to inquire about my reservations, the young male was rude; however, the female night clerk was pleasant upon my arrival.

"Pleasure Visit"

3
17/07/2016

Although close to where you want to be and within walking distance of historical area and waterfront, this hotel has not been upgraded. Rooms are small and cramped. Guests are also charged for parking, something I didn't understand. That said, it was clean, quiet and offered both a comfortable bed and continental breakfast.

"Nice stay"

4
15/07/2016

We stayed for 4 days and really enjoyed our stay only problem was the bathroom was a little to small for my liking.. The pool and jacuzzi were lovely after walking and touring around all day.. Loved that it was in walking distance to st. George street and the Castillo de San Marcos and the trolley..

"Yes a little small, but clean with friendly staff"

4
15/07/2016

The rooms are a little small but comparable in size to most motels I've stayed in. We didn't spend much time in the room anyways since we were so busy exploring the town! The staff was pretty darn friendly. The pool was great on a hot day. The breakfast is ok. The motel is very close to old town and within walking distance. I would say the only drawback is the parking lot is a little cramped, but not enough to keep me from coming back.

"comfortable beds, great shower"

4
15/07/2016

beds are very comfortable. shower very forceful and hot. breakfast items adequate. hotel needs a little updating but if you are looking for cleanliness and convenience this is the place. within walking distance to restaurants, shops, attractions.

"Good location/wonderful staff"

4
11/07/2016

We went for the fourth of July weekend. Very busy weekend to be in St Augustine. The hotel is in a very good spot. There are trolley stops adjacent to the hotel which is ideal. The hotel rooms are small but how much time are you spending in your rooms. The beds were comfortable. The room clean. Replacing the carpets would be a help. The staff was wonderful and very helpful. I would stay again.

"Excellent experience super friendly staff"

5
10/07/2016

Manager Sheri was able to book us a room at a great rate last minute. Hotel staff was super friendly and went out of the way to accommodate us. Safe location and in walking distance to old town. Rooms clean and comfortable beds. Breakfast in a.m. with a ton of choices.

"Small Quarters"

3
06/07/2016

I went with my parents and we had a great time staying so close to the city attractions. The downside was the room. It was very small so we would have to squeeze around each other. Also, the pool and 'not so hot tub' were small as well.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am glad you had a great time with us. Yes the rooms and public area are on the small size, but we try to make up for it with great customer service and clean guest rooms. I hope you will consider us again on your next visit to St. Augustine.

"Lacks charm but convenient value"

4
05/07/2016

Just stayed here for 2 nights attending concert at the amphitheatre. Wanted a place walking distance to bars and restaurants and did not want a B&B. This hotel was just that and also had a somewhat decent breakfast each morning in the lobby. The good is the room cleanliness and great water pressure. The bad would be the cramped pool area. Paid $170 per night and felt value when you throw in the morning food and location. Found another Best Western about 1/2 mile south of this one that is opposite the harbor and closer to all the action so I would likely choose that one over this one in the future if the money was the same.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for the nice review. I am glad you enjoyed your stay with us and hope you will choose us again on your next visit to the old city. The other Best Western is nice as well and their rate is typically higher than ours as it is next to bars and restaurants.

"Bad for the Money."

2
02/07/2016

Very cramped, Not much of a pool. I felt as if everything was squeezed into a very small space. Rooms were noisy and you could hear people talking in the room next to you. I felt like you couldn't really relax.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am truly sorry your stay with us did not exceed your expectations. We are a smaller 40 room property located in the historic St. Augustine district, and like many other inns, we do have a challenge with size and space. We try to overcome those shortcomings by offering superior customer care along with ultra clean rooms. The next time you visit St. Augustine, I invite you to call me personally at the hotel and I will help you find accommodations that suit your needs. Thanks again for your review.

"Great Location"

4
25/06/2016

PROS: GREAT LOCATION across from trolley stop and just a short walk to several attractions and shops and restaurants. You could actually park your car here and not need to use it until you were leaving. The staff was personable and helpful The room was clean and had the amenities that you would need (flat screen tv with direct tv, Wi-Fi ,refrigerator, microwave, hair dryer, iron and board, coffee maker. CONS: I've had much better continental breakfasts at other hotel/motels including Best Western. Most items are prepackaged which is fine but the "cooked food" was edible but not great. The breakfast area is very small with only 4 tables. This can be a problem if a few families arrive for breakfast at the same time. If you plan on using the table in your 2 queen sized bed room - you need to be aware that the table really can only be sat at by one person. There isn't enough room to get to the second chair.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review of your recent stay with us. I am glad to see our staff took good care of you and that you were satisfied with your guest room. We do realize space is somewhat limited at our property, but we do try to overcome those challenges with friendly personable service, and ultra clean guest rooms. Thanks again for your review, and we hope to see you again on your next visit to the old city.

"Disappointed"

1
24/06/2016

Booked room through Priceline for $226 per night for 2 nights. First the room smelled terrible like mold- there was water spots in the ceiling, there was water spots on the drapery by the door- it was HOT, like 92 out so with the air on full blast it just spread the mold spores everywhere. Within 10 minutes my son started complaining about his throat hurting. We ended up leaving the room and eating over $500 to find a cleaner and healthier room.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I would like to apologize for the issues you encountered. I invite you to please call me direct at the hotel 904 824 4457 to discuss your stay with us.

"if you are a family do not pick this hotel"

1
24/06/2016

when I called to make the reservation I told the lady I had 3 kids and needed a roll a way bed which she told me she would make sure I had one for my room. when we arrived we where told that none of the rooms where big enough for a roll away bed so my 3 kids had to sleep in 1 queen size bed which they where not comfortable in. our room was so hot is made our nights miserable even though the ac was running. when I checked in I told the front desk that I would like to pay cash the guy told me that we pay when we check out but my room was charged to my credit card 2 days before check out. we checked out a day early because it was so miserable in our room. when I asked the guy at the front desk about my card being charged the guy told me he checked me in and never told me that. when he was not the one that checked me in and I was told that. I assumed that when I paid for parking that it there was security for our cars or something but nope no security. I'm not really sure why we had to pay for parking. free breakfast was offered but there was no where to sit and eat. there are 4 tables in the dining area which the dining area is smaller that our room. 2 tables that seat 4 and 2 tables that seat 2 and we are a family of 5 plus the area to get to breakfast was so cramped that there was absolutely no way to enjoy breakfast. I did like the oatmeal bar. and that you offered Yoplait yogurt, little boxes of cereal and the little store bought muffins because the cooked food was not very good at all. the pancakes where tough i had to cut them with a knife, the eggs tasted like rubber with sandwich cheese in the middle. the bacon was not cooked and I'm not sure what kind of sausage that was but it was not good. the only thing i really liked was that the refund to my card was same day and the house keeping was really good. the house keeping took great care with our stuff if we left something on the bed before we left it was folded and on a clean fresh made bed when we got back the kids stuffed animals where always placed nicly on the bed with little choclets that my kids loved. yep house keeping is the only reason i didnt absolutely hate this place.

"Good Value and Great Location"

5
20/06/2016

Good clean room and bed. Not noisy at all (on the second floor at least). Within walking distance to everything from Ripley's Museum to the Castillo to St George St. Definitely will come back here.Management and staff are very friendly and helpful.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you enjoyed your room, and the staff took good care of you. Please come back and visit us again on your next trip to the old city.

"Great room, location, & service!"

5
20/06/2016

Great room, location, & service! The staff was very friendly and gave extra turn down service in the evening which was nice to come back to a clean room with new towels shortly after checking in and going out.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am glad our staff took good care of you, and that you enjoyed our turn down service. Please come back and visit again soon.

"Perfect location"

4
15/06/2016

I really don't think Anthony Melcchiori will be visiting this place anytime soon. We were greeted by the front desk person and he gave us an overview of the area, including when and where breakfast was served.The biggest draw is the LOCATION. It is walking distance to the historic St. Augustine area. They offer an adequate continental breakfast, coffee was good, choice of creamers, etc, bagels, omelettes, etc. While I still would prefer to have a sink IN the area of the shower instead of separate and inthe room, I still can't complain. Plenty of channels on the cable TV when you got back to the room to relax. Ok, so the only problem we did have was, while the front desk guy was very courteous and nice, he informed us that we would get "turn down service with a chocolate on the pillow" if we did not put the Do Not Disturb sign on the door. So we didn't put it on. When we got back to the room later that night, there was no turn down service. Needless to say, we DID put the Do Not Disturb sign in the door thenext night... The other thing was we had a family in the next room with apparently small chldren that liked to scream at 11 p.m. And 7 a.m. Of course. this isn't the fault of the hotel. It's the stupid parents. I just banged on the wall to let them know they were pushing my buttons. Parking was tight (i mean TIGHT to get in and out of the parking space) but once we checked in, we didn't even have to use the car because we were so close to the historic district.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. First let me apologize with the mix up of the turn down service. I am not sure how you got missed. I really like Anthony's show, but I will be very happy if he never checks in to my hotel. I am really pleased you enjoyed your stay with us, and I invite you to please come back and stay with us again on your next visit to St. Augustine.

"Great location!!"

5
12/06/2016

We checked into our room with no problem nice staff. Our room was clean and the beds very comfortable. The location is amazing for downtown!! Walking distance to lots of yummy restaurants. No complaints. Great water pressure for shower. Kiddos enjoyed the pool and hot tub.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad our staff took good care of you, and that you enjoyed your room. Please come back and visit soon.

"Good Option for Price and Location"

3
12/06/2016

I live in Tampa and have been to St. Augustine many times. The weekend prices are always high and the closer you get to old city the prices go up. This hotel is a little further so the prices are usually lower. It is right across the street from the trolley depot, so we usually start out walking to our destination and have the option of hopping the trolley back if we get too tired or if the weather turns bad. The motel is nothing fancy -- your typical older chain-type accommodations but it was clean and the people were very friendly and helpful.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I see you get to St. Augustine often. I hope we are now your hotel of choice when visiting the old city.

"Great Hotel for St. Augustine visit"

5
11/06/2016

Within walking distance to the Fort, St. George St., a trolley stop and many attractions. Rates were reasonable and staff friendly. The rooms were a bit small as well as the dining area. However, for the price, I thinks it's an excellent deal.

"Great Location For the Price"

3
10/06/2016

Super friendly staff, rooms were clean, location was great, and we could walk to everything. The parking lot was tight, but other than that we would definitely stay there again. Our friends were also happy with the choice to stay at this hotel, as the price was good. Everyone liked the breakfast and all of us had a pleasant stay.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for the kind words. I am glad you and your friends were happy with us. I hope you got to see everything you wanted while you were here. Please come back and see us again on your next visit to our beautiful city.

"Good Location, Bad Mattress, and Road Noise."

3
08/06/2016

For a motor lodge Best Western not bad. We need stay in motor lodges, that is just me. I did not pay attention to this fact when I, last minute, booked this location. The staff was professional and courteous. I was disappointed that they did not offer more dry goods as most hotels have small 24 hour "nooks" for snacks, toiletries, and head ache pills. I had to run down the street to get Advil. That did not make me happy. The room was recently renovated but the bed might as well have been a stack of plywood. Our luck seemed to not be with us for that issue on this trip. Note for next time: find out comfort level of mattresses in rooms. The location was really close to the historic downtown but too close to the main road since we got to listen to that all night. Ask for the west side of the hotel that might be better.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am sorry that the bed wasn't comfortable for you. We should also have pointed out the location of our snack machine, which is available 24 hours per day. Other than that it seems as though you enjoyed your stay with us, and I hope to see you again in the future.

"Location was awesome"

5
07/06/2016

Location was great. The staff was very, very helpful. The price was very reasonable. I would stay again. Wish we would have stayed longer in Saint Augustine there is so much history to learn about and lots of sites to see.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am glad our staff took good care of you. I hope you get a chance to return and spend some more time exploring the wonders of St. Augustine.

"Great choice"

5
05/06/2016

We decided to get this motel right in the tourist area. It is directly across from the Fort and great for walking in the historic district.The room was compact but well appointed. We stayed in room 104 which was close to the office and had great wifi reception, but I'm not sure about how it would be further from the office. The clerk was very helpful and friendly. The pool was refreshing, a nice treat after the heat of the day. I should remark that we got a good deal on this hotel so we considered it a value.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you enjoyed your stay with us, and I hope you will select us again on your next visit to St. Augustine.

"St Augustine"

5
04/06/2016

We enjoyed our stayed at Best Western in St Augustine, FL. Our room was clean and so was the pool. We enjoyed our breakfast each morning during our stay. This motel was close to everything that we wanted to see while in St. Augustine.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am glad you enjoyed your stay with, and hope to see you again on your next visit to our beautiful city.

"an enjoyable experience"

4
04/06/2016

The front desk staff is outstanding. They go the extra mile to ensure stay is an enjoyable on. The rooms are spotless and well maintained. Breakfast fare is above average. Highly recommend this motel if staying in St. Augustine.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad your stay was pleasurable, and I thank you for your recommendation to the trip advisor community.

"Wonderful"

5
02/06/2016

Wonderful stay, all staff from reception to maid service were so polite and courteous , nothing was too much trouble for them, great hotel close to tourist sites, most within walking distance, will defiantly recommend and go back, thank you to all who made our stay so enjoyable,see you next year

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for your kind words. It is our pleasure to serve, and we all do so because we love what we do. We get to show off the greatest little city in the world to great guests like you who appreciate it. See you next year!!!

"Nice and convenient to downtown"

4
31/05/2016

Good breakfast, lots of cable channels, free Wi-Fi that connects easily and the best is its vicinity to historic downtown, a three-minute walk to St. George St. The only gripe I personally had was the fact that our "neighbors" had young children in their room and we could hear them screaming and playing very loud at 11 pm and 7 a.m. Parents should learn how to be more considerate of others and reprimand their kids.

"Great location! "

5
31/05/2016

Great location! Near trolley stops, within walking distance to Castillo Des San Marco and the city gates. The rooms were clean. Front desk staff was very helpful. They gave directions, suggested some great restaurants and even gave us coupons. Parking was tight, but manageable. Price was pretty reasonable. Breakfast was pretty typical, but definitely nice to have.

"Bathroom Fan Issues"

4
26/05/2016

Pleasant stay other than a highly annoying noise from the bathroom fan. Should have been corrected before we arrived or while we were there! I was informed by staff that ours was not the only room with the same problem.

"Great Beds"

5
23/05/2016

This hotel provided great beds and the rooms were clean and quite at night for a good night sleep. Internet service was a little slow. Staff was helpful and the breakfast items were very good. The hotel has two floors but no elevator for guest.

"Unbeatable Location and Price"

4
22/05/2016

For the money, this is the best location to walk around Saint Augustine. It is located just across the street from the Visitors Information Center. We were able to walk to all the main historic district sites from here. It also meant we could easily run back to the hotel to grab something, change clothes or have a quick rest. The rooms are dated, but clean. The staff were super friendly and helpful. There was a fridge and mini coffee maker In our room. We were able to keep some cold beverages on hand and our cold packs in the freezer for our cooler. The parking is an additional $5 a day, but well worth it since you can come and go as you please. Otherwise, parking is expensive in the historic district of Saint Augustine. Breakfast was adequate and kept us going until lunch.

"St. Augustine"

3
18/05/2016

Hotel has outside entrance which we really don't like but room was clean and parking lot is tight. Close to St. Augustine activities, the beach and trolley tours. Right on the main drag of St. Augustine, walking distance to most of the sights.

"good location"

4
16/05/2016

This was within walking distance of most of the main parts of St. Augustine, particularly St. George Street and also the restaurants in that area. Since available parking is limited in this area that was extremely important.

"Good St. Augustine Option"

4
16/05/2016

This hotel is a very solid option. A short walk to sites and to downtown restaurants. Our room was clean and neat. The staff was friendly and helpful. The breakfast was not anything special, but did offer a variety of options and served the purpose. Parking is a $5 fee but is well worth it.

"GREAT PLACE"

5
15/05/2016

Great location and very quiet. We will definitely stay at the BW on Castillo again! The front desk staff were very friendly and helpful. Our room was Immaculately clean everyday and each night when we returned from dinner we had 2 kisses candies awaiting our return. :-)

"Can't beat the location "

3
11/05/2016

I arrived in St Augustine by greyhound and the location of the hotel couldn't have been better! It is also on the trolley stop too which is helpful at the end of the day when your feet are tired from all the sightseeing! The staff were very helpful and the rooms are comfortable. The breakfast isn't great but apart from that it's a good hotel.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you found your room comfortable, and that our staff took good care of you. Please come back and visit again real soon.

"Ideal location and worth every penny"

5
09/05/2016

My husband and I recently came to St. Augustine for an anniversary trip. Both of us had been to the city as children, but this was the first time planning a trip there ourselves. After reading a lot of reviews on tripadvisor, we decided on the Best Western Spanish Quarter Inn and I am very happy we did! The hotel appears to be a little older but was very clean. The staff were all friendly and helpful. They offer a hot breakfast but my husband and I decided to take advantage of all the wonderful restaurants in walking distance so never ate at the hotel. It is literally walking distance to almost everything we wanted to do in the city. We decided not to spend money on the trolley tour bc of this. However, we did take an uber twice and it was about $5 each time. Overall, this hotel helped make our trip a memorable one and we will be staying here again next time we visit St. Augustine!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for your kind words. I am very happy our staff made your visit a memorable one. Clean comfortable rooms combined with friendly service are what we strive to provide for every guest. We look forward to seeing you on your next visit to our beautiful city.

"Best Location for colonial St Augustine"

4
09/05/2016

I rated this 2 story motel very good because of its location within a couple of blocks of colonial Saint Augustine. Parking is only $5 a day versus paying up to $20 per day at some parking lots near historic sights. Also it is directly across the road from Ripley's Believe or Not one of the trolley stops, which allows you to hop on a trolley with a prepaid ticket (available the day before at several kiosks selling discounted next day tickets). Check in was quick by pleasant staff. Thought the room was okay - updated with comfy bed, new carpet and drapes, painted walls, newer furnishings, refrigerator, microwave and somewhat updated but tiny bathroom. Had a corner unit on second floor near Castillo Drive so heard some street noise, but wasn't obnoxious. Breakfast was pretty good but served in tiny crowded room so we took tray of food to our room to eat. Since we were rarely in our room we thought it was fine. Also there is a small pool and hot tub on the premises surrounded by a block wall (no landscaping or resort feel but nice after a long day walking in the heat). Parking is crowded in front of the lobby area but there are secondary parking lots which had more room. With an advance purchase nightly rate combined with parking savings I think you should consider staying here. If you prefer 3 and 4 star hotels this is not your place.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your detailed review. I am glad you enjoyed your stay with us and hope you come back and visit us again soon.

"Location couldn't be better"

5
08/05/2016

Just off the I-95 this is in a great location. Staff friendly and helpful. Room very clean and fresh, comfortable bed. A short walk into the town.Ripley's museum with the Red tram stop across the road on the left.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad to see our staff took great care of you, and that your guest room was clean and fresh Please come back and visit soon.

"Great Value Great Staff Great Location"

5
07/05/2016

Pleasantly surprised. Staff was outstanding. Complimentary breakfast included hot foods too. Accommodations a little worn down but kept very clean. Great location within walking distance of downtown St Augustine. Fantastic value for a family vacation.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am so pleased you chose us for your family vacation. I am glad our staff took good care of you, and we hope to see you back on your next visit to St. Augustine.

"Great Location"

4
03/05/2016

Great location. Staff was helpful. The room was clean and satisfactory. Short walk to the historic district, restaurants & bars. Only negative is they charge $5/night to park. They do offer free WiFi Request a room towards the back. Mine was in the front, near the street. Trucks woke me up at 06:00am. I was going to get up anyway so no problem. The breakfast was very satisfactory. Desk staff was helpful & provided a good map of the historic district.

"Location is everything"

4
23/04/2016

Due to parking issues in St Augustine this hotel means you can leave the car and walk to the tourist areas easily.be aware the rooms are very small and one of the smallest bathrooms I have ever seen. Beds a bit hard for me. Clean rooms.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I would also like to thank you for staying with us, and hope you will come back and visit soon.

"We will return!"

5
22/04/2016

This hotel is perfectly positioned for touring St. Augustine via hop on hop off trolleys or on foot. Hotel is spotless and quiet. Staff is professional, friendly and helpful. This was our second stay and we plan to return a third time for the city's Nights of Lights celebration later this year.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your kind words. I am very happy our staff took good care of you. I am also delighted to see you are planning on coming during our annual "Nights of Lights", a truly magical time in our beautiful city.

"Great Location"

4
19/04/2016

Great location, centrally located and close to trolley and all visitor sites. The staff was very accommodating and helpful with trolley tickets and suggestions for meals and anything we were looking for.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am glad our staff took good care of you and that you enjoyed our beautiful location. I hope to see you again soon on your next trip to our beautiful city.

"Wonderful stay"

5
13/04/2016

We had a great stay. This inn is in a great location. You can walk to many of the historic sites, including the Castillo de San Marco. The staff was very helpful in suggesting things to see and places to eat. The breakfast area is small, but the breakfast is very good.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am happy to see you had a great stay with us, and that our staff made your stay more enjoyable. Please come back and see us again soon!!!

"Good location, not terrible for the price. "

3
07/04/2016

My sisters and I stayed at this best western one night on a quick trip to St. Augustine. You can't beat the location. It's walking distance to everything in the historic downtown area so it made for a convenient stay. The room was okay. The beds were really comfortable, but the carpet seemed a little questionable. The bathroom was fine, but there was no fan in the shower area so it got too hot while anyone was in there with the shower running. Also, parking is ridiculously tight at the hotel. They have lots on either side but both of them were so tight it literally took me a good five minutes to maneuver our mall SUV in and out of a tiny space without hitting the car beside me or the wall directly behind. So if you have a decent sized truck or SUV, you might be best off parking somewhere else. Overall, we enjoyed our quick stay and for the price it was a decent deal.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed your stay with us despite the difficulty parking. I hope you will consider us again on your next visit to our beautiful city.

"Can't beat the location"

4
04/04/2016

The location was awesome! It's pricey for a Best Western but you can't beat the location and everything in St Augustine is pricey so not so bad in comparison. The breakfast was decent and every staff person I met was very nice. The bed was pretty comfortable.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review of our hotel. I am glad our staff took good care of you and that you had a good time during your visit. I hope to see you back again soon.

"St. Augustine hotel"

3
28/03/2016

The hotel staff were wonderful and the location for what we wanted to do could not have been better. I did feel we paid an extremely high price for the room especially considering the age and condition of the hotel.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed your stay with us, and that our staff took good care of you. I am sorry you feel you didn't get the best value for your dollar. This time of year the rates are a little higher for all the local hotels because of peak season. I hope you would consider staying with us again.

"a review"

4
26/03/2016

nice clean room, helpful staff. good value but not quite as nice as the downtown hotels. less than 10 min to uptown, very safe area to walk in the evenings but I wouldn't go far from the hotel away from the downtown area.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed your stay with us, and that you found good value at our wonderful location. I hope to see you again on your next visit to our beautiful city. Thanks again.

"Great location for exploring St Augustine"

4
24/03/2016

My husband and I stayed for 3 nights. The staff upon arriving was very nice and offered some great tips for things to do while in town. The room was small but adequate with a fridge and microwave, king bed, small table and bathroom area. The free breakfast was good with some hot items and the usual cereal, pastries, yogurt and fruit. The parking was tight and small lot so you may have to park next door. The location was perfect though a block away from Ripleys and the fort. St George street was across the parking lot with the visitor center. Easy walking to all of downtown and most of the attractions. The hot tub was not working while we were there but overall it was a great stay!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed your stay with us, and that our staff took great care of you. I hope to see you again the next time you visit our beautiful city.

"Very friendly hotel"

4
22/03/2016

Awesome staff, comfortable clean quiet rooms, great location right at the trolley stops. We loved our stay and will choose this hotel again if we return to St Augustine. We were in two rooms on the ground floor, and except for very tight parking, everything about our stay was great.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am delighted you enjoyed your stay with us, and hope to see you again in the near future.

"Friendly Staff, Great Location, Small but Clean Rooms"

4
20/03/2016

The staff is very friendly and helpful. The rooms are clean but small. They are also a bit dated (bathroom fan rattled a bit). The location is excellent for anyone who wants to walk anywhere in Historic Downtown Saint Augustine. Daily parking fee was cheap compared to some other hotels and especially when compared to trying to park in and around Saint Augustine yourself. Cost and overall value would depend on the rate and time of year. I think I got my money's worth. Bottom line...it's a Best Western not the Ritz Carlton, but the gracious staff, great location, clean rooms, and budget friendly costs, make this a nice place to stay. I will come back to this hotel again.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you had a great stay with us, and also happy to see you will be back with us again.

"St Augustine"

4
19/03/2016

Clean and friendly hotel. Breakfast was good. The room is too tight with 2 queen size beds otherwise good. The price of the room on Thurs. was great but it jumped $100 for a Fri. night. It was centrally located and the receptionist called a bus to pick us up to go get our tickets for the hop on and off Old Trolley Train. It was well worth the price because you can use your ticket for 3 days. We only stayed one day and it was still worth it. I would stay again, the staff was excellent.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review of our hotel. I am delighted to hear you had a great stay with us, and that our staff took good care of you. Please come back an see us again on your next trip to our beautiful city.

"THE PERFECT HOTEL!"

5
18/03/2016

Great location, 1 block from the historic district and the water. Very comfortable beds with stacks of fluffy pillows, very quiet even though it was Bike Week, micro/fridge, hair dryer, coffee maker, turndown service with mints on your pillow, plenty of lighting, great breakfast [omelets, sausage or biscuits and gravy, a dozen kinds of cereals, Sara Lee muffins and danishes, hash browns, pancakes, toast, 3 kinds of fruit, oatmeal and more]. And the staff was very helpful with info and trolley tickets but Sherry was outstanding! What a terrific lady! She makes it feel like you are staying with family. We hated to leave her. Thanks, Sherry!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for your kind words. I am thrilled you had a great time during your stay with us. I showed Sherry your comments, and I have to say you really made her day. She truly loves her job, and taking care of our guests. Thanks again.

"Less Than Perfect"

2
17/03/2016

I booked this hotel because I've stayed at this chain in the past and was surprised with disappointment. Dirty floors, hair in the bathroom, moldy smelly A/C, seemed like bedbugs the next morning woke up with bites on my legs and arms. For the price trust me you're only paying for the location definitely not the cleanliness or staff assistance. I would recommend a different hotel as this wasn't a good experience. Location was great but for $170 a night could have at least fully cleaned the bathroom. Don't book it, try another hotel.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review of our hotel. I would like to apologize for the issues you encountered during your stay with us. Our goal is to make every guest experience a great one, and in your case we fell short. I have addressed the issues you outlined in your review with my staff, and we will take the necessary steps to insure these kinds of things doesn't happen in the future.

"Best Value in Historic Area (old Town)"

5
13/03/2016

We always use this hotel if we are planning to enjoy the nightlife in St. Augustine. It is within easy walking distance of St George street and the trolley tour office is right across the street. The front desk can provide tickets to all of the major attractions. We enjoy being able to park the car and not worry about it for our entire stay.

"Yearly trip to music festival"

2
11/03/2016

Today we checked into our usual hotel for the yearly music festival. Mind you we booked it a year in advance. When we arrived the main entrance was blocked off. Workers are painting the outside. We were forced to park on the opposite side of the building from our room. We were given reason to expect it to be open shortly as this was Friday evening. After a few hours we needed our bags so once again we were forced to carry them around the building. When I asked the night guy when it was to open he indicated " sometime" but unsure.. I wanted assurance it would be tonight. None received. We proceeded out the door from the breakfast area that we were invited through earlier to retrieve our bags and he locked it behind us. Forcing us to walk further around the building. Now the workman have left. The lot still is not open. At this point If anything happens to the 2 motorcycles costing 100,000 on the opposite side of the building I will hold Best Western responsible. Not to mention the rudeness and inconvenience this work is causing. Especially since on line rates are showing at 300.00 night.. This is not acceptable treatment for yearly returning guest!!

"Good location!"

4
10/03/2016

We stayed at this hotel for 4 weeknights in February. We were happy with the location; being within walking distance to the historic area and across the street from the trolley stop. Our room was small, but was clean and the king bed was comfortable. We had a refrigerator and microwave, which made it nice since we were staying multiple nights. It was the closest room to the road and we were worried about the road noise, but that wasn't a problem since we were gone most of the day and the road traffic does die down in the evening; however, we did run the A/C fan continuously all night to drown that out. The parking was $5.33 a night, including tax. It was definitely a tight squeeze; some spots are wider than others, so if you have a large vehicle, try to pick one of the larger spots. We had to back our truck in and work it back and forth, but it is doable. We bought tickets on the trolley and left the truck parked in the lot. That way we didn't have to worry about driving and parking! Breakfast was a step up from what one might expect. Each morning, they had three warm items, which we found tasty, and they also had brand name cereal, muffins and pastries. We found the staff courteous and helpful. We got very good rates for this hotel and overall were very pleased. We would definitely stay here again!

"Convenient Location"

3
06/03/2016

This hotel is well located for a visit to Saint Augustine. It is an older hotel and the rooms are small. Our king bed was comfortable and the room was clean. I'm Breakfast was adequate but on the day we were there they had no meat which is a negative. Didn't get a chance to try out the pool or hot tub.

"Great Location when in St. Augustine"

5
06/03/2016

About our 4th visit to St. Augustine and location wise this is definitely a good place to stay. Parking is a little tight but we did not experience any problems. The location makes it easy to either take the trolley or walk. Lot's of very good restaurants near by.

"Best Western St Ugustine"

4
28/02/2016

Did some searching & had stayed at a comparable priced hotel (Magnuson) and this was much nicer and closer to old town, easy walking distance. Staff was friendly. Breakfast area and the parking area is cramped but otherwise was fine.

"Eww"

2
25/02/2016

The room was dirty! There was mildew growing on the ac and on the curtains. Bathroom was super small. The doors are not self-closing. The info book in the room was full of stains. The breakfast area was cramped and uncomfortable for a family of 5 to sit together. The front desk staff is rude. They could have cared less about any of my concerns. Stay at the Double Tree!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I would like to apologize for the issues you encountered during your stay with us. I have shown this review to my staff and all issues will be dealt with accordingly. As you can tell from most of the other reviews, this is not the norm for our property. Thanks again for your review, and if you ever are in the area again, it would be my honor if you would call me personally at the hotel so that we may have an opportunity to exceed your expectations. Bob Kenyon General Manager

"Great Bargain! "

4
24/02/2016

Very nice hotel. Staff were all very nice and attentive. They answered all questions and gave suggestions for restaurants. Rooms were small but clean with no issues. It's only a block from all the action. Definitely recommend for the price!

"Hotel"

4
19/02/2016

A fine hotel that is close to and convenient for sight-seeing the St. Augustine area. It is across from the visitor center and only a ten minute walk to the old town area. Although not one of the newest and most up-to-date hotels, it is clean and well kept.

"In the thick of it"

4
19/02/2016

Chose this hotel because of the moderate cost and area. Booked on Bookings.com and saved $60 a night off of room rates. The trolley stops right across the street from the hotel. The staff at the hotel are phenomenal. They have maid service during the a.m. and in the late afternoon they come around again to see if there is anything you need. If you get a room with two queens, the walking room is tight. Carpet was wearing near the bathroom and parking is tight but if you use the trolley, you never have to move your car. You are within walking distance of old town. I would stay here again if visiting St Augustine Old Town. Thanks again, Jerry!

"More than convience"

5
18/02/2016

Most of why you want to visit St. Augustine is within walking distance of this hotel. It was an easy check-in/out. The breakfast room is very small but food was good. There are trays available for take out. The rooms are all outside doors. We appreciated that there was a magnetic hook in our curtains to fully close them against anyone walking by. There was plenty of parking. The room was clean and pull down service is available.

"Made a good choice "

5
17/02/2016

I decided on this best western after a lot of research I hit the nail on the head it it was perfect great price although you do have to pay$5 each day to park but it's worth it it's expensive to park in town the hotel is close enough we never had to leave with the car which was my goal the room was very clean staff was very helpful it was convenient for walking everywhere Fort Castillo ,George st where all the action it's right as crossed from the train trolley tour and Riley's believe it or not will definitely use it again

"Nice hotel"

4
14/02/2016

This is the 2nd time we have stayed here. Great location. We walk everywhere. The hotel is clean, staff is friendly. Breakfast is ok. Only downside is I wish breakfast seating area was larger. One morning it was fine, but the 2nd morning it was packed. Also, the furniture in the room, mainly the tv stand is too deep for the room. Felt cramped with a family of 4 trying to move around. But overall I liked it and would stay again.

"Great location"

4
11/02/2016

The location is great, across the street from Ripley's believe it or not! Walking distance to St George street, shopping, dinning and historical sites. The hotel appears to be recently renovated but it a small hotel and the parking lot is really hard to navigate with larger vehicles(SUV and trucks). Great hotel for price.

"Very Nice Hotel"

5
09/02/2016

Very comfortable and clean rooms. Friendly staff and great breakfast each morning. Good location near restaurants and tourist attractions. Free internet. We were here with a group from The Villages Segway club.

"2016 Southeast Bicycle Tour"

5
09/02/2016

My wife and I stopped in St. Augustine for a visit on our way south. The Best Western suited our criteria for being close to the attractions and reasonable price. Small is the first word that comes to mind, starting with small, but adequate parking spaces. Our room was small, but adequate. The service and quality was not small, starting with the knowledgeable and friendly receptionist. There was no need to cross the street to the visitor's center after conversing with him. The room and bath were up-to-date with modern conveniences.

"Great Location-one night stop"

4
09/02/2016

We wanted a quick visit to St Augustine, so we stayed at the Best Western Spanish Quarter Inn. We were there only a few hours so it was a perfect place to stay to walk to the Fort and the old town shopping. The bed was very comfortable, room was clean, but the bathroom was tiny. If you need space in your bathroom ask them about it first. It may have been the room I was given. They do charge you $5 parking fee, but it was worth it.

"Walking distance to all we wanted to see"

4
08/02/2016

Easy walk into the Spanish quarter/tourist area where we wanted to shop (her) and eat (me). Breakfast was very good. Room was a little tight for 2 queen beds and the breakfast area was also a little crowded, but breakfast was very good!

"Perfect Location "

5
02/02/2016

You can walk everywhere you might want to go. You are steps away from a visitors center, St George St shopping, the waterfront etc. rooms are clean and comfortable. Staff are friendly and the complimentary breakfast is good. I especially liked the little cheese omelette. You really get your money's worth here. Only downside was that they charge $5 per day for parking in their lot, which is pretty tight in front of the rooms. I don't know if that is common practice in town.

"Comfort & Location"

4
31/01/2016

We've stayed at other hotels in the are including a BW in the middle of the Historic District. We prefer this property. Quiter, cleaner close to town but a better hotel. The parking in front of the rooms is a little tight, but parking adjacent to the hotel was convenient and provided easier in and out access.

"Thin Walls"

3
28/01/2016

Amazing location. Right in the heart of historic St Augustine. Easily walk to every shop, restaurant, attraction, bar, ice cream parlor, etc. Walls between rooms are very thin. I could easily hear every word of the TV show the guests were watching in the room next to mine. That could kill the mood if on a romantic trip. Staff was very helpful with recommendations. Overall a good place to stay.

"St. Augustine Best Western"

4
25/01/2016

Perfect location. Friendly staff. The parking is quite tight but manageable. The breakfast was great especially the sausage and biscuit with gravy. You can get the trolley pass right at the front desk which makes it convenient.

"Perfect Location for Sightseeing"

4
25/01/2016

We love this hotel because we don't have to do any extra driving. Just walk out the door and you are close to downtown shopping, restaurants and major attractions. The staff are very helpful and friendly. You may pay a little more but rooms are clean and you save on driving and parking.

"Very Nice"

5
24/01/2016

Stayed at this hotel many times visiting St. Augustine. close to major attraction, Barnacle Bills next door excellent seafood and bar, and helpful staff with activities. Staff was friendly with request. Hot tub was hot but the jets didn't work very well.

"excellent service"

3
23/01/2016

The Best Service from Jerry at the Front Desk. He does Everything with a smile. Even came to the room to fix the TV. Reasonable price included breakfast. Typical Best Western room. Not meant to spend a lot of time in.

"Helpful Staff and walking distance to everything"

4
18/01/2016

We were greeted by a very friendly reception staff who gave us heaps of helpful information regarding the town including booking us on the Tour of City Lights, which was a highlight of our trip at St Augustine, and not to be missed if there in the winter. The rooms were basic, but clean and well maintained. Likewise the complimentary continental breakfast was a basic affair, and a bit cramped eating it in the tiny guest dining room, but for the price it was great value for money.

"Girls trip"

3
18/01/2016

The room was clean and upkeep while we were there was satisfactory. The beds are firm and comfortable. Free breakfast was adequate. The front desk staff are very helpful and courteous as they permitted another car for free parking. The point of visiting St. Augustine is to get out and enjoy everything the city has to offer. Therefore, staying in a "petite" room didn't take away from our trip. All in all, it's an affordable place to stay for a weekend trip.

"Great stay"

5
18/01/2016

This is the 2nd time staying here. Jerry checked us in and was just great. Room's clean and beds were Great. Only a block to St George Street. Only thing is the parking is small and they charge $5.33 for parking, at the room prices that should be FREE.

"Corley Carter Hodgson Weekend Stay"

5
16/01/2016

The only "complaint" if you will, the furniture in the rooms, specifically the piece the televisions sit on. The chest is too deep for those rooms, makes it a wee bit "tight" when moving to and from the restroom.... or in general. Mind you the objective of a stay in St Augustine is not to be situated in the room the entire time, but it was noticed when we were in the room. Again, if that's the worst complaint you ever receive, you know you're doing it right!!!!

"Good place to stay"

4
15/01/2016

Room was good, recently renovated except for bath. Price good, location excellent. Staff very helpful. Breakfast was better than advertised, but room only had seating for 18 and very cramped. Had to take breakfast to our room 2 of the 3 days we were there and room ins't conducive to 2 people eating there. Not perfect but good value for the money. Parking is very tight.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review. I am glad you enjoyed your stay with us and found good value for the price. I hope you will return again soon.

"Holiday lights in St. Augustine"

5
15/01/2016

Stayed at the Best Western -Spanish Quarters. So convenient, walked to everything! The bed was the best we've slept on! Price was so good and the desk person was so helpful. She offered places to go and discount coupons for restaurants and tourist stuff. We will be back again.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your review of our property. I am glad our staff made you feel at home and was able to make your visit to St. Augustine more enjoyable. See you next time.

"very convienent"

3
10/01/2016

This was a great place to stay for location and price. The breakfast area was very small but plenty of food. Parking was very tight. Sherry checked us in and she was wonderful. We enjoyed our stay and would recommend to others.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review of our property. I am delighted Sheri made you feel welcome and that you had a great time during your stay with us. I hope you get a chance to visit again real soon.

"Good but Bayfront Inn better"

4
04/01/2016

We stayed at both of the Best Western Inns on our trip. They are both similar, both great but this one (the Spanish Quarter Inn) has smaller rooms and is noisier. Both are centrally located within a few minutes walking distance to the historic area which features hundreds of shops and 50+ restaurants. Both Best Westerns are similarly priced around $100/night.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review of our property. I see you had a chance to stay at two different Best Westerns, and both were to your liking. It just goes to show you can't go wrong with Best Western!!! See you again soon.

"Lots of thought has gone into the amenities to make up for the narrower rooms and parking situation"

4
29/12/2015

First and foremost: This hotel is fortunate to have Jerry and Sherry on its staff. Upon check-in, Jerry informed us that if we could not get down to breakfast, they would be able to bring us certain things (but not omelets or hot stuff like that). I don't know if this is because I use a wheelchair or if this is something they do for everyone. But the fact that this is even an option is cool. We didn't use it, but it's nice to know we could have. A note about the handicap accessible rooms: those are king-sized beds and those are on the side of the building where the handicap spots are. We needed two beds, so I can't comment on the handicap rooms. I *can* tell you that the rooms are a bit narrow. I can walk short distances, so walking around the room was not an issue, but if you need a wheelchair to walk, you are going to want to ask about the true accessibility of the handicap room. Two people cannot pass each other between the ends of the beds and the front of the dresser to get to and from the bathroom, so yea, it is a little narrow, but it makes up that by being so close to everything. Second tip: Back your car in, get your stuff out, and never get in your car again unless you're going out toward Anastasia for the alligator farm, the sanctuary, or lighthouse. Even though I'm in a manual wheelchair, we walked/rolled to the distillery/ice plant. It's not hard. The vanity is at the end of the room, and the part of the bathroom with door is what houses the tub/shower and toilet. Old school motor lodge style. I usually like staying in places with interior hallways, but because of ,my current mobility situation, this was what I "settled" for in my mind when I booked. Now that I've stayed there for five days, I would not say I settled at all. The beds were a little harder than what I'm accustomed to, but my son was able to fall asleep no problem. I'm sure that coming back to the room well past his normal bedtime and being exhausted helped him be able to crash as hard as he did. My husband and I both had trouble with the mattress. However, everyone found the pillows to be really comfortable. You'll come back to your room and find bottles of water on the bathroom vanity each day. You'll also find that housekeeping leaves kisses on your bed when they come in and turn down the bed. Yea, that's right - they turn down the bed. We discovered that housekeeping also took all the used towels, even the ones that were not on the floor, each day. You know how they tell you to leave the towels you want swapped out on the floor, but hang towels up if you're okay with re-using? We did hang up things like hand towels, but they even exchanged those for new ones. Housekeeping noted that we had removed the coverings from one bed and added a blanket to the second and figured out that this was how we wanted things. That's how they made up the beds daily. We never touched the television because we listened to music when we were in the room getting ready to leave or winding down. But the remote was in a bag that said it had been sanitized. The bathroom was probably one of the cleanest I've seen in a motel in a long time. No gunk built up in the corners behind the doors or near the tub like I usually find. No rusted ring around the tub drain like you'll often see. They offer a Pantene Clean 2-in-1 shampoo/conditioner, which they restock as you use it. The fridge is not a mini one. It's one of those taller dorm fridges. Not a little block fridge. We had about a dozen bottles of water with us and eight of the mini cokes and had no trouble fitting all of that. There would have been room for leftovers if we wanted to bring anything back to the room. There's a table and two chairs in front of the A/C unit that takes up a lot of space. One person will have to climb onto the bed on that side from the foot of the bed. The chair that's on the wall side is virtually useless. If you have a lot of devices with you, you are going to LOVE that the outlets have been placed above the nightstand AND that there are USB ports built into the outlets. Free wifi. Lots of thought has gone into the amenities to make up for the narrower rooms and parking situation. If Casa Monica is out of your price point and a B&B isn't what you're looking for, then this is where you'll want to stay for the location. You are literally right across the street from the parking garage. Very good stay.

"Night of Lights"

4
28/12/2015

Stayed at the Best Western Spanish Quarter Inn for a night to experience St. Augustine's Night of Lights. This inn is located about a block away from the north entrance to St. George St, and across the street from Ripley's & their Holiday train tours. Great location, didn't have to use the car at all. Everything's within walking distance. Rooms were OK, staff and breakfast were fine. Would stay there again next time.

"Nice Place to Stay Short Term"

4
27/12/2015

Small rooms and especially small bathroom, Everything clean and beds were comfortable.It is an older BW so no elevator. Railings were a bit wobbley. No elevator if you book second floor.If you enjoy pleasant staff and a nicer breakfast with comfortable beds and LCD DIRECT TV television. Stay here. And the price is fair for a touristy area. I would stay again.

"You can not do better then this hotel"

5
25/12/2015

We stayed here 2 years ago and enjoyed it. When I made our reservations for 4 nights I I inadvertently made them for the Historic Inn. When we showed up there at 9 pm on a Friday night during Festival of Lights, I saw my mistake. With some help from both hotels we were able to stay for 2 nights at the Spanish Quarter Inn. They were booked for the next 2 nights but did their best at getting us a room but did find another hotel but t was certainly not up to the Spanish Quarter Inn. They are so centrally located right across the street from the trolleys. My husband has a scooter and everything is close by. My only complaint is the parking lot and the small pillows.

"BESTEST Weekend ever"

5
21/12/2015

The Best Western is ideally located, away from the crowd and noise but convenient to all of the attractions. We are already planning our next stay. Was great to be able to buy local attraction tickets at the front desk.

"Good hotel, but...."

3
17/12/2015

Best Western Spanish Quarter Inn is a cute small hotel. The location is perfect, it's next to almost everything. The rooms were clean, the hotel staff is friendly, and the free breakfast is yummy. The only problem that I ran into, is the parking is a pain. You have two very small parking lots. If you have a huge car or truck good luck on backing out, since there is no room. They have extra parking next to them in another location. It's off the hotel premises, you will not be able to keep a look out on you're car.

"Would return here on our next trip!"

4
15/12/2015

Staff is friendly, helpful and do their best to accommodate. Rooms are clean and comfortable. Excellent location yet reasonably priced. Assistant General Manager, Sheri Jonas is an asset to the organization.

"Great place to stay"

5
15/12/2015

My friends and I go to Saint Augustine a couple of times a year, we have stayed twice at the best-western Spanish Inn. We returned there because of the friendliness of the staff....clean rooms and easy access to all the attractions.

"Decent but not great"

3
14/12/2015

The location is a great one - right next to a visitor center and cemetery, if you're wanting to walk to Georgetown St for shopping, it's not bad from this hotel. The issue is the room size is pretty tiny, two people can't walk by the beds to the other end of the room. That's not a major issue since the price is relatively good, although I have to say their are other hotels as nice and in as good locations where the price is the same or even cheaper. The major issue is the parking - it's so awful. They have a small overflow section but the two trips we went here, the parking was so nerve-wracking and anxiety filled. The parking lot if so small that it is very difficult to park or back out of a space because of the distance between the cars. It gets so irritating if it's busy that most people won't move their cars until check out. The pool is refreshing but of course very small. The breakfast is excellent, I will say - good food and variety.

"Well worth the price and the location was excellent"

4
12/12/2015

Older hotel but upkeep was good and the rooms were clean and comfortable. The staff were outstanding in their customer service. If your lucky enough to check in when Sheri Jonas the Assistant General Manager is their you will get all the information you could want on the surrounding area and where to go for meals. The hotel also has some coupons for certain activities. The breakfast was filling with some hot items to start the day. This is my second time their and I would recommend it. The location is really a great spot to be in except for the building directly in front. This claims to be just and information center but really its a hard sell travel club so don't get roped into going their unless you really wish to join.

"Good hotel in a great location"

4
08/12/2015

I won't rehash everyone's comments on the location but it is the reason we chose the property. However, we were also happy with the hotel itself. It is an older property but it is reasonably maintained. Room was clean and quiet. The big surprise was that they offered an evening turn down service. Haven't seen that in any hotel for many years. No question, I'd stay here again on a return trip to St Augustine.

"Disappointed"

2
07/12/2015

While the staff were truly exceptional they could not make up for the overall upkeep of this property. So happy that I did not see any "living" bugs but we did find a dead one. Bathroom curtain rod busted from wall so water was all over the floor. Curtain could not contain water due to the rod damage. Toiled was not cleaned in a long time (front had not been wiped down). Carpet was dirty.

"Perfect Location"

5
30/11/2015

Very close to major attractions and amenities, such as shopping, tours, etc. Our room was clean and everyone who worked at B. W. was helpful and friendly. Would definitely stay here again in the future!

"Best in Historic Area"

5
29/11/2015

St. Augustine is a great city. Lots to do and see. Many bars with local entertainment, shops with unique items and reasonable prices. Parking can be a hassle and getting around in a car is not always easy. This is why we always stay the Best Western Spanish quarters. For five bucks a day, you can park your car in a secure lighted area just steps away from your room. This location is an easy walk to most of the historic area fun places to go. It is near the sightseeing train and now has a nice breakfast included in the price. The front office staff is more than helpful. Try it, you'll like it.

"Great staff - tight quarters"

3
29/11/2015

Staff is amazing and helpful. Great location, because you can walk to downtown area. It is direct across from Ripley's Museum. It is tight quarters in room and breakfast area and parking on odd numbered rooms is very tight. If you have a large vehicle, request an even number room, as parking is a bit better on that side.

"St Augustine Stay"

5
27/11/2015

This hotel is in a great location when you visit St. Augustine. You can walk to downtown which is only a couple of blocks from the hotel. It is clean, the staff friendly and has all of the aminities that we needed. Will definitelly stay there again!

"Great Location"

4
25/11/2015

5-10 minute walking distance to many of the historic attractions, restaurants, and shops. Very close to visitor center which has lots of great information about the area. Rooms were clean and breakfast was good with plenty of items to choose from.

"Great place within walking distance of all sites"

5
20/11/2015

This hotel was recommended by the person who repairs our pool. He has stayed at three other Best Westerns in Saint Augustine and said this one is the best by far. This hotel is the cleanest and best maintained I have ever seen. The apples on the food bar were wrapped in plastic wrap, I have never seen that. The rooms were neat and clean. We went with two friends from London, UK, and on our final morning everyone's vote was positive to stay here again. The personnel at this hotel were great, very friendly and professional. The rooms are small and parking tight, but the convenience was well worth it. This hotel is within walking distance to everything. We were here for two days and never had to move the car after we parked it. My wife is handicapped and this is the first place we have ever seen that had a lift in the pool to move handicapped persons in and out of the pool.

"The place to stay"

5
20/11/2015

This is the best place to stay while visiting St. Augustine. Everything is in walking distance. They have upgrade their free breakfast from last year to include hot items. The service is great, they turn down your bed and leave chocolate on the bed. Have enjoyed both of our visits to this hotel and will return next year.

"vacation"

2
16/11/2015

No lobby entrance to the room, no elevator in the hotel no room for two people to move around in the room. Did not like the direct entrance to the room from the outside. did not like to pay for parking. Travelers always have a vehicle should be included in the rate.

"Great location, reasonable prices, super service"

4
14/11/2015

Located in easy walking distance to all of the sights in the old city of St Augustine, and less than a block from the tour trolleys. Rooms are not large but are comfortable. The in-room wifi is good (and free). The complementary breakfast has lots of choices and is tasty. The staff are very friendly and helpful.

"Spanish Quarters BW"

2
08/11/2015

Location is excellent, right in the heart of everything you want to see and you can walk to anything. Don't expect very much of the hotel itself and you won't be disappointed. The room was worn and musty, AC very noisy, pool dirty and unkempt. The only thing this place has going for it is the location. I'm not sure if that alone is worth the hefty premium in the rates.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I would like to apologize for not exceeding your expectations. The air conditioner had a fan blade get loose, causing some noise when the compressor started. It has been corrected. The other items you noted have been addressed and taken care of. Thanks again for your review. Bob Kenyon General Manager

"Location and more"

5
05/11/2015

What a wonderful surprise this place is...i chose it for the location, walk to everywhere..its an older place remodeled, the rooms are small and dated, but.....very clean, beds very comfortable...nightly turn down service....friendly employees...excellent breakfast buffet ( however not a lot of places to sit to eat, so you have to be lucky to get one of the tables). Try to get a room on the first floor, you can pull your car right up to your door to unload, something todays hotels are all missing. I dont know if there is an elevator to the 2nd floor or not...if not you would have to lug your stuff up the stairs, so you may want to check. We would definitely stay here again.. Perfection for a great price.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am delighted you enjoyed your stay with us, and your room was clean and comfortable. I hope to see you again on your next visit to St. Augustine.

"Best Western Review in St. Augustine, Florida"

4
02/11/2015

The hotel is in a great location and walking distance to all of the sites; hotel staff very good to excellent and the room was clean and comfortable. Breakfast nice to comparable hotels. Parking easy. I would stay at this hotel on my next visit to St. Augustine.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you so much for your review of our property. I am glad our staff took good care of you, and your room exceeded your expectations. "Nights of Lights" starts on Nov 21 and lasts until the end on January. Please try to return during this time period, as it is a magical time in the old city.

"Lovely little hotel"

4
30/10/2015

Perfectly situated for exploring St Augustine. The tram tour stop is just over the road and the touristy George street is just a short walk away. This hotel is small but behaves like a larger one with turn down services, a pool and courtesy breakfast. We were delighted that they offered complementary bottles of water to two weary travellers too. The room was comfortable with two double beds, a fridge, microwave and coffee maker. Parking on site. Over the road is a brilliant little restaurant - Barnacles Bills- reasonably priced the food good and plentiful. We thoroughly enjoyed our short stay here but have already recommended it to friends!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your kind words. I am so glad you enjoyed our turn down service. We started that service recently, and it has become a real hit with our guests. I hope you plan to return to our lovely city the next time you are in the states. Thanks again.

"Very Satisfied"

4
30/10/2015

Although room was small (narrow), it was very clean and queen beds were comfortable. Staff was very helpful. As long as we are just two people, I would definitely stay here again. Location is also good. Cons: $5 daily charge for parking and lot is very tight/small (please not that public parking for handicapped is free in the stat of FL and should have been at BW). Also, no fault of BW, but garbage pick up is at 6am and very noisy when you want to sleep later than 6am.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad you were satisfied with your room, and that our staff took good care of you. I am sorry for the unscheduled wake up call by the city of St. Augustine waste removal. I have tried numerous times to get them to alter their schedule to come at a later time, but they cannot accommodate the hotel needs. Fortunately it's only twice a week. Thanks again for your review, and I hope to see you next time you are in St. Augustine.

"Close to attractions"

4
29/10/2015

Not fancy but a good overall experience. Could walk to the places I wished to see in St. Augustine. Clean. Would stay again. Front desk very helpful upon arrival. Was allowed to park vehicle there although $5.00 charge per day but given the location, well worth the expense. We had a problem with the toilet but it happened the morning of our departure and did not in any way interfere with our stay. We reported the problem and I have to assume it was taken care of. The rooms were small but efficient and clean. Good stay.

"A motel with tiny rooms but terrific location & staff"

4
28/10/2015

There was very little room around the two queen sized beds. Most of the bathroom is actually in the room because the toilet/tub area is the only part with a door. The staff was polite & helpful. You can't beat the location since it's close to so many attractions. The carpet was coming apart in the corners & the paint job has crooked lines where two colors meet. This is a simple, quiet, clean & convenient tiny motel(not a real hotel) for a reasonable price.

"Great location "

4
23/10/2015

Easy walk to fort and shopping/restaurants in the historic district. Clean rooms, decent breakfast and very friendly staff. My only complaint is the tiny bathroom. Great value for the location. We definitely will stay here again on future trips.

"Best Western Spanish Quarter"

5
22/10/2015

My husband and I stayed her for two nights. The staff was very friendly and helpful. The beds were comfortable with plenty of soft pillows. The bottles of water left in the room were appreciated after walking all day. We really enjoyed the breakfast every morning. They changed the menu daily. We highly recommend this hotel. It is close to all of the attractions, rooms are clean and comfortable, and FREE breakfast.

"Great Location"

3
22/10/2015

Hotel is situated right on the edge of the Old Town within walking distance of all attractions. Situated across the road from 2 trolley our stops and Ripleys Believe it or Not. Staff are very helpful and the rooms are clean but it is normal Motel fare. Free wifi is available and also a complimentary breakfast.

"Great stay and friendly staff"

5
20/10/2015

Great facility and outstanding staff. Highly recommended when in area. The staff ensure that your stay is pleasant, enjoyable, and available to address/answer questions about what to do and where to go to learn more about St Augustine.

"Great place "

4
19/10/2015

Called this hotel when I had to leave another scuzzy hotel in the area. Tori at the front desk was so helpful. Gave us a great rate. She let us see the room before staying. So clean and up to date. She even gave some kind advice when my baby was sick in the middle of the night and brought us new sheets. Would gladly stay our next trip in

"I will never stay here again"

2
14/10/2015

We thought this would be a "nicer" hotel being so close in proximity to the downtown area. We were wrong. The AC was horrid. My husband nor I slept at all. The bathroom has a sliding pocket door, the room itself was quite small and we had a king room. We were told that they will be tearing it down to build a new one, hope that happens soon $200 a night is not well spent here.

"Clean and Convenient!"

3
13/10/2015

Terrific location if wanting to walk throught he historic district. Can catch rain or trolley immediately across the street. The breakfast included was average. Staff was very helpful and courteous. Rooms were decorated nicely, but bathrooms very out dated. Good value for the price.

"Not for light sleepers"

4
12/10/2015

The hotel itself is nice, the rooms are a little small but we weren't in it much anyways. The staff was very friendly and gave us coupons for a couple restaurants. But, when it came time to sleep, a couple walked by our room late talking and it sounded like it was right in our room. Also, about 5am a truck was backing up for about 10 minutes it seemed. The outside noise is pretty noticeable of you don't have a tv on.

"Great location and very good for price"

4
09/10/2015

Surprising quality hotel and services for a budget minded stay. The location is great. Easy walking distance to the Castillo de San Marcos site and St George Street pedestrian area which features shopping, restaurants, historical buildings ect. The rooms are small but have been updated. They also offer some nice services i.e. hot breakfast or free room service continental breakfast and bed turn-down in the evening. Best of all, the real measure of any experience is how well customer concerns are addressed. I experienced a problem when I first arrived and the front-desk staff and hotel management did everything possible to resolve the issue and make me happy. It was a complete pleasure receiving such good customer service. The only caution I have is the wifi signal was very weak. I would stay at this facility again.

"Great value!"

5
06/10/2015

When searching for hotels in the historic district, prices are quite steep. While this is reasonable, I personally like to save on the hotel so I am able to spend more on attractions and trinkets. This hotel is close enough to downtown that transportation by foot is best! This hotel is close to downtown but without the price. We have been very pleased!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you found great value at our hotel, and were please with your selection. Please come back and stay again soon.

"walking distance to ST George street"

5
03/10/2015

Very close to St George street lots of shopping in area and lots of local history attractions the trolley makes lots of stops if you do not want to walk!! we bought the $24.00 each for trolley iit a good option but not nessicary lots to do in this area

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you enjoyed your stay with us and hope to see you again on your next visit to our beautiful city.

"Perfect location on a budget"

4
03/10/2015

It's all about location in St Augustine if you're there as a tourist and this facility is perfect! Short walking distance to Ripley's, Fountain of Youth, Visitor's Center and just a little further to walk to the Historic District. If you don't want to walk, get a 3 day trolley ticket (available at hotel desk) and one of the stops is right outside the hotel across the street. Friendly staff, not gourmet but a decent hot breakfast, nice pool and jacuzzi. Only negatives: rooms are very small as the king size bed (very comfortable) takes up the space and bathrooms can be a bit claustrophic, so this might not be a good place if you are traveling with kids. Also, parking is 5.00 per day and I didn't see that disclosed when I booked on line. Not a huge deal for a two night stay but if staying longer, it adds up. All in all, we would consider this hotel again!

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you enjoyed our stay with us and would consider us again on your next visit to St. Augustine. Please let us know how we can make your stay even more comfortable next time.

"Good Hotel, ideally situated"

5
03/10/2015

We have stayed at this hotel before, two years ago, when on another touring holiday. We liked the area so much, we decided to include it in the last leg of this trip, too. The check in was friendly and efficient, the price was remarkably reasonable, especially considering its location. We were provided with area maps and personal directions and suggestions from the staff to help us male the most of the trip. Free Wi-Fi worked excellently, and the breakfast was good. If we return to St Augustine, which we certainly hope to do, we will definitely stay here again.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for your recent review. I am glad our staff took good care of you and that you enjoyed your stay with us. I hope you're able to cross the pond again and come visit us on your next holiday. Thanks again.

"hotel stay"

5
30/09/2015

Very nice downtown location, nice room, very expensive. Worth the price since everything was walking distance. Great location for historic St. Augustine, Fl to see the oldest city in the states. Very close to the old fort.

Bob K, General Manager at BEST WESTERN Spanish Quarter Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you had a nice stay, and hope you will stay with us again on your next visit to St. Augustine. I am a little confused about your room tip where you state "all rooms had a view of ocean". We are not near the beach, but just a short 10 minute drive away.