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Best Western Plus Blackpool Lytham St Annes Glendower Hotel, Saint Annes On Sea

4.5/5  - basé sur 1060 notations.
North Promenade, FY8 2NQ, Saint Annes On Sea, Great Britain - See map
Best Western Plus Blackpool Lytham St Annes Glendower Hotel - glendower promenade hotel grounds and hotel The Best Western Plus Blackpool Lytham St Annes Glendower Hotel is ideally located in the center of Saint Annes On Sea. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Blackpool Lytham St. Annes Glendower Hotel is an idyllic spot to stay in Lytham St. Anne’s. The hotel sits directly opposite a sandy beach, offering breath-taking views of St. Anne’s pier and other spots on Lancashire's Fylde coast. Alongside these stunning views, the beautiful Ashton gardens are only a seven minute walk away from the hotel. We recommend stopping by and visiting the Ashton café for a picture-perfect view to accompany your coffee. Couples, families and independent travelers will all find something to do nearby. You can practice your swing at the world-renowned Royal Lytham and St. Anne’s golf course, or enjoy all the attractions Fairhaven Lake has to offer, whether you go boating, play tennis, practice lawn bowling or try your hand at crazy golf. With such beautiful surrounding scenery, the town has become a superb spot to bring your furry friends and take a walk along beach or promenade. Thankfully, Best Western Glendower Hotel is pet-friendly, so for only a small fee you can bring along your four-legged friends. The Royal Horticultural Society have named Lytham St. Anne’s one of the greenest, cleanest and most beautiful places in Britain, as the Glendower hotel maintains this same first-class reputation. It proves one of the best situated hotels in Lytham St. Anne’s, as you can walk into the picturesque town center or find yourself in Blackpool after just a short car or train journey. The hotel is only a 10 minute drive away from Blackpool Pleasure Beach – one of the UK’s most popular attractions and the perfect day out for any adrenaline junkies. The Glendower is simply perfect is you are looking for a tranquil, seafront stay in Lytham St. Anne’s, or if you need a hotel near Blackpool and all its famous attractions. *Hotel is completely non-smoking*

Best Western Plus

Blackpool Lytham St Annes Glendower Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1061 guest reviews
NOTE ISSUED
Excellent
577
Very Good
293
Average
124
Poor
41
Terrible
26
REFER TO NOTICE
Business Business
118
Couples Couples
410
Family Family
277
Friends getaway Friends getaway
154
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful stay"

5
12/10/2018

My husband and I stayed at this fabulous hotel last weekend we loved it. The staff are all really friendly and welcoming the rooms are spotless and the beds are really comfy. The food is amazing everything is cooked to perfection. We will definitely be going back Thank you everyone Sandie and Ian

"Lovely stay "

5
09/10/2018

Had a great stay, comfortable and friendly. Got there late and Stephen was very funny and considerate on the front desk. The bed was comfortable and plenty of extra cushions. Sausages at breakfast were good ;) always judge a hotel by it's sausages

"romm was a little small, and no heating"

4
08/10/2018

overall not too bad, staff were great, dinner was excellent, breakfast even better, parking secure and in front of the hotel, but, my room was a little cramped to be called a double, the heating did not work at all through the night

"conference and overnight stay"

2
06/10/2018

I would not recommend this hotel. Too many stairs to climb even though there is a lift.Hotel is a warren of corridors. Single rooms are too small. safes are very low or do not work. Staff were one hour late to solve a problem stating that they were busy at reception. Obviously they do not know that the client is always king.

"Business stay"

5
04/10/2018

Stopped one night, check-in was smooth and friendly. Room was lovely and big with sea view. Room was clean and tidy. I didn't eat in the restaurant in the evening so can't comment on that. Breakfast was nice, freshly made and check out was fast and hassle free. I'd definitely recommend and stop there again when in area.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, We really appreciate you taking the time to review your stay with us, particularly as a business guest. Great news to hear that you would choose to stay with us again, and hopefully maybe eat with us too, our new bar area is nearly complete and hopefully will be perfect to sit an eat if you don't fancy having to leave the hotel ! We look forward to welcoming you again. Best Regards Victoria

"Great hotel"

4
02/10/2018

Came here with the family (3 couples) it was perfect.. great location with lovely views, spacey rooms as well. Considering there was a football club there at the time you didn't notice any all. The breakfast was fab lots to choose from. Friendly staff. Liked it so much that we are all coming back next April! Thankyou :)

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for the great review, brilliant to hear that you have rebooked for next April our new bar will be in full flow by then and I hope you will all really like it. Football team ? I didn't know there was one staying either :) Thank you once again. Kind Regards Victoria

"Great room and view"

4
01/10/2018

Stayed here after a game of golf at Royal Lytham. Very convenient and comfortable. We booked Dinner, Bed and Breakfast. Unfortunately my wife did not enjoy her evening meal as the fish was not the best, hence the missing fifth star. Next morning the lady manager improved the likelyhood of re-visiting the hotel by taking the cost of the meal from the bill. She was great and was the best PR person for an hotel that I have met.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your review, I am obviously disappointed that we didn't manage to completely blow you away due to the fish, and I hold my hand up to say it was our fault completely. I spoke with you and your lovely wife, I do hope her arm is feeling better. We really would appreciate you returning to stay with us again sometime in the future. Best Regards Victoria

"Great location"

5
01/10/2018

Just arrived back after spending a weekend in Lytham Saint Annes with friends. Hotel is in a great location, walking distance to local shops, pubs etc, right on the promenade facing the sea and only a short walk to bus stops. Booked over the telephone with Tina, a very helpful and polite member of the hotel staff. Had a sea view room -234- which was a great size and very clean. Only fault was that the mattress was maybe due for changing as it had two noticeable dips where guests must lie. Breakfast was lovely, buffet for cereals , toast etc but served at the table for main breakfast, there was plenty on the plates. All staff were very friendly. The hotel also has its own car park. Would highly recommend this hotel.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for your lovely 5 star review, so glad to hear that Tina looked after you. I am also happy to hear that you enjoyed your hearty breakfast with us, it certainly sets you up for the day !! I will check the bed !! Many Thanks once again for your great review. Kind Regards Victoria

"Highly rated"

5
24/09/2018

This was our second stay. Again a very warm welcome for us and our dogs. I loved the feel of the hotel. The facilities were as advertised. Reception staff are very slick. Good bar staff. Excellent restaurant staff. The highlight for us is the proximity to the beach and the welcome the dogs get.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well firstly thank you for choosing us again for a return visit, we value your custom as we realise there are many places you could frequent in such a competitive market ! I am assuming it wasn't me that checked you in as slick isn't probably a word you would best describe me as :) ! Suffice to say, we really are thankful for your excellent 5 star review and you never know if you risk us for a third time lucky, you may well experience check in ...My Way !! Best Regards Victoria

"Comfy clean and great views"

5
21/09/2018

Recommend a sea view room. 106 with bay window overlooking sea. Staff welcoming and pleasant. Well stocked bar. Rooms spacious and well equipped. An all round gem. Few minutes walk from lytham pier and dogs welcome.

"delightful front of house staff but a few glitches"

4
19/09/2018

An executive room with a sea view and recently refurbished (103). The shower thermostat seemed dodgy and the double glazing did not keep out all the noise from those having numerous cigarettes under our window (room full of smoke if you opened the window). Comfy beds and clean. Housekeeping couldn't seem to get the idea that two people in a room warranted more than one pack of biscuits and 4 pots of milk. We did ask for more and Reception offered more but the message never got through to housekeeping so I just bought a packet of biscuits and some decaff tea at the local Tesco (stays open late as does Aldi!). Some of the back stairs looked rather grubby but we did not see any of the standard rooms.It would have been kind if we had been told that they were doing refurbishments just under our room for the length of our stay. (Even an apology and a free drink in the bar would have been good.) As it was, I was really not too well (migraine) on our second day so spent much of the time in our room - with drilling and hammering going on for hours at a time. AArgh! Very good breakfast and you could do your own tea, toast etc or be served it. My husband tells me their full English was really good. We didn't have dinner there but the quality of the food in the evening looked good.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, What can I say ? Apart from thank you for not annihilating us here on trip advisor, for the issues you faced whilst still commending us on the things we did get right means so very much for us... your review is the perfect example as to how I help the team and indeed myself on ways we can improve and make our customer journey easier when we do have to do repairs and maintenance within the hotel. I really hope that you are feeling better and should you wish to return to the hotel, please contact myself or one of my team so that we may personally handle your reservation for you. Kind Regards Victoria

"First Impressions!"

5
18/09/2018

We have just returned from a couple of nights stay at the Glendower, having called in a while back for lunch we were very impressed with the hotel. We had tried to book on a couple of occasions but we were unable to book a suitable room so we have stayed at the Grand Hotel. Delighted this time there was a superior room with lift access available. On arrival the planters outside were covered in cigarette ends the tables outside had overflowing ashtrays on every one, certainly not a great first impression. Parking the car we went to reception (without our luggage) I started to say we were staying for a couple of nights, at which point the receptionist smirked and said you are far too early the rooms are not ready! I never expected the room to be but I did want to advise her I had parked our car in the car park and we were going to have a coffee and a bite to eat! At that point my husband decided we should leave the first impressions were not good and we would have if we had not paid in full! The good news is when we came back later it was a different receptionist and she was delightful as was our room (104) large, well presented and very clean. The rest of the staff and the food were also excellent. We are pleased we had paid on full and didn't leave! We will return. Standards practice is you are asked if you have enjoyed your stay on checking out, not today but it was the first receptionist we encountered!

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Yorksdale, Firstly I would like to thank you for leaving a fantastic 5 star review, regarding your stay with us. Secondly please accept my profuse apologies for the preemptive strike of the receptionist, this is certainly... not the impression I would like our valued guests to receive on arrival, I can only be thankful that this did not deter from your enjoyment of the rest of your stay with us. I think maybe a little lack of training to our remiss is at stake upon your check in. Thank heavens that this did not deter from the rest of your time with us, and I really hope that you will choose to stay with us again. Best Wishes Victoria

"Very Impressive"

5
14/09/2018

Beautiful room, incredible decor, fantastic service, great quality food, clean and well maintained, best hotel my husband and I have had the pleasure of staying in! Best Western Plus will now be our first choice when shopping around for a quality hotel!

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, I am so happy to read your amazing comments on the hotel, and the time you spent with us !! On behalf of myself and the whole team, we would like to thank you for choosing our hotel and more importantly for taking the time to review your stay !! We hope you will return to visit us again really soon. Best Regards Victoria

"Special family occasion Platinum Wedding Anniversary"

5
05/09/2018

We chose The Glendower for our family celebration of Mum and Dad's Platinum Wedding Anniversary as we have had a previous family party here. We were not disappointed. I had arranged to arrive a little early to decorate The Ballam Suite ready for our party. The hotel was very busy as a Wedding was due to take place the same day. This made no difference to the service we were given from beginning to end. We were greeted by the lovely Hayley and told to ask for anything we needed. Seamus the dog was made a special fuss of. Our waiter Tom could not have been more attentive and made sure our Prosecco drinks reception was set up beautifully. The food was all delicious, fresh, served on platters and the cakes were decorated most appealingly. The chef had even prepared a completely separate platter of desserts for my Niece who has a nut allergy, what a thoughtful gesture. Everything went smoothly for the party and our overnight stay was wonderful to. The breakfast was delicious served to us in the lounge as we had Seamus the Staffie with us and Bill the guide dog puppy in training, everything was piping hot and service again was brilliant. We will be returning very soon and want to thank all the staff for making Mum and Dad's Platinum Wedding Anniversary a very special and memorable day.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Wow Plantinum Wedding anniversary ...Many Congratulations ! We are all really happy that you so enjoyed your event and overnight stay with us, also leased to hear Seamus enjoyed his little break with us. So glad that you will returning to visit us really soon !! Best Wishes Victoria

"Wonderful restaurant"

5
29/08/2018

My husband and I popped into the restaurant on a rainy Sunday evening. Naimh waitress was really helpful and did a great job. The good was excellent. I had fried goats cheese balls with a cranberry dip which were absolutely delicious followed by the parmesan crusted chicken with mash potato and vegetables. It was really lovely, tasty and is probably one of the best meals I have eaten out in quite a while. It was also very well priced. Highly recommended.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Great news to hear that you found our food to be delicious, we really appreciate you taking the time to leave your fantastic review. Hope you will return to visit us again really soon. Best Regards Victoria

"Wedding"

5
26/08/2018

My son and my now daughter in law have just got married and had their reception at this hotel. I am writing this review to say what a fabulous day it was for everyone that attended and also stayed the weekend. The whole wedding day, ceremony, food, everything, was perfect. The staff in the hotel are all so helpful and friendly especially the staff in the breakfast room who go out of their way to help you. Great weekend had by all, it could not have been better.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the wonderful 5 star review, I am so glad that your very special family wedding was such a happy and joyous day and we were indeed proud to be a part of it ! We do hope that life for the newlyweds treats them kindly and congratulations to you all. Kind Regards Victoria

"Some changes but not to my liking..."

3
24/08/2018

The Glendower has always been our favourite place to stay in St.Annes. It just suited us from the quiet ambience to the friendly, welcoming but not intrusive staff. This was our 4th stay after many years of being satisfied customers. We noticed the changes as soon as we arrived as the reception had moved out of the prime spot as you enter the hotel. No matter we checked in & were given our key cards. No offer of help with cases although we didn't have much luggage with us to be fair. It's nice to be asked though. We trundled up 2 flights of stairs to find our room.This is not easy as some room numbers don't seem to correlate.When we arrived at our room our key cards didn't work. We had to go back down to reception & were told the key cards had to be used the other way round and they sent the batch that way. We were not told only our friend who made the booking.There were 3 rooms booked in all, 2 doubles for 2 couples & 1 single. When we climbed back up to our room we mismanaged to open it only to find we had been given the wrong room.This was a twin bedded room. I phoned through to reception & explained the situation & he said there had obviously been a mix up & our friend had been given our room by mistake. Instead of saying 'please leave your cases & we'll sort it out for you ' we were instead just told of the correct room & we attempted to find it. My husband was getting very angry at this point. It was only our friend who helped us find the room otherwise the staff would have been given the sharp edge of my husband's tongue. We were very weary after all this. We were very happy with our room when we finally settled in it & it was spotlessl clean. I did notice however that the bath towels were decidedy on the small side. We are not as trim as we were on our previous trip however this was ridiculous. I know mistakes can happen but if they do it is a nice courtesy to receive some compensation by way of an apology for our inconvenience.There was no evidence of this & it makes one feel we don't matter. We had a DBB deal so was looking forward to the evening meal. I remember on previous trips that the food was much improved so I was hopeful. We ordered drinks which took an age to arrive. Our waiter was very pleasant if a little forgetful.Onion rings didnt arrive with one guest's meal but after an apology was told it wouldn't be charged for. I ordered duck à ?'orange with some seasonal veg. There were some vegetables added to the plate which were cold & it had to be sent back.Our other friends veg was also cold. This was rectified but there was a wait.My favourite course is pudding & when I spotted Crepe Suzette on the menu I was very enthusiastic & 3 of us ordered it. Well unfortunately the chef doesn't have much idea how to prepare it & I left 3/4 of it. Very disappointing! The crepe was a pancake & there was no actual orange sauce just a drizzle of it & orange segments inside the pancake with tarte berries to accompany it. No, No & No! We were not charged for the dessert at least as the waiter had asked us if we had enjoyed it.The next night however was so different we realised it must be a different chef.The 2nd night we were treated to a very good made by the head chef.what a shame there was such a difference.We also noticed the piano couldn't be played as on previous visits ad I am a pianist & so is one of our friends & we were looking forward to a sing song. We were told that the pianist who comes in to play had taken the lead with him. This was also disappointing as it was another reason we enjoyed staying at the hotel. I know this may seem petty to some but it was another point down for us. At breakfast there were more changes not welcome.You now have to make your own drinks & toast. This takes forever & a long walk down to what seemed like a staff cafeteria is not to my mind conducive to guests convenience or what we come away for. As you can I don't like self service apart from the usual cereals & juice. On a positive nnote the cooked breakfast was delicious!We still enjoyed our stay & slept well. The beds are very comfortable. We just felt the hotel had lost its family feel which had made it stand out from the rest of the corporate hotels previously.

"Great stay with friends!"

4
11/08/2018

We had a great stay at the hotel earlier in the year! We had a room for three of us at a really reasonable rate between us. The room was lovely, comfortable and well decorated. There was almost a separate room for the third person. The staff were friendly and recommended some places to eat and drink locally. There are plenty of places near by. I think that we were at the end of the serving of breakfast as the service here didn't seem as great as the rest of the hotel. Some of the items hadn't been stocked up. Would recommend as a good hotel in the area!

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for taking the time to leave your positive review, and it is always great to get a recommendation, we hope that you will return to stay with us again and please should items not be present or you would like extra Croissants or Pastries or indeed anything at all please just ask a member of the team who will gladly organise that for you. Best Regards Victoria

"Lovely hotel in great location with fantastic staff"

5
11/08/2018

Staff here are amazing,not sure what their training programme is, but other companies should take heed. Hotel is lovely, nice decor and outlook. . Had a seaview room... which was a great way to wake up to. Beds a little hard for our liking, but each to their own, sure if we had mentioned it staff would have tried to rectify in some way. Wifi worked well. Breakfast was very nice with lots of choice. Free car parking. Easy walking to town center and lovely prom walks.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Wonderful for you to rate us 5 stars and take the time to leave your really good review thank you !! We do hope that you will choose to return and stay with us again really soon. Kind Regards Victoria

"Perfect for nice break"

5
08/08/2018

We only spent a night here whilst grabbing a day at the Ladies Open but the hotel is well situated warm welcome from the reception staff ( Thanks Stephen... you need a sat nav private joke he'll understand) good clean room, we just had a room facing 'back' but I would think the sea facing rooms are worth the up grade. Our room was more than big enough plenty of hanging space for clothes and drawers for smalls. Comfee bed and soft pillows excellent Excellent walk in shower immediate hot water with good fluffy towels Nice bar with a vast amount of gin to choose from. Walkable to the town centre and a minute walk from the pier. We didn't eat in so I can not comment and I did see signs for a gym again our visit was too short to venture Good size car park out front Lovely, well worth it very happy and the price was perfect. We shall return

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, So happy to read your fantastic 5 star review, I will tell Stephen to read it too !! The Ladies Golf was absolutely superb and enjoyed by all our guests and perfect to top it off with a brilliant win for Britain. We would be delighted to welcome you back to the hotel. Best Wishes Victoria

"Great restaurant for Lunch or evening meal"

5
06/08/2018

Went to the Coast restaurant in the Glendower hotel for lunch with my son. We had a shared platter and my son had the burger. The food was excellent, really tasty and well presented. The restaurant itself is very tastefully decorated and as a local I was surprised that I had not seen it advertised more openly. The prices are not cheap but the food was good value for money. The food and service we received was excellent and I shall definately be coming back.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Great news to receive 5 stars on your dining experience in Coast Brasserie, so glad that both you and your son enjoyed the food, and even better to hear that you will be returning. Thank you for taking the time to leave your review. Kind Regards Victoria

"Great hotel and venue for parties and weddings"

5
03/08/2018

Although we live locally we often use the Glendower hotel. So far this year we have had tea for two twice, my sons 40th birthday celebrations and my 70th birthday party. We have also used the Coast restaurant. The food is delicious. Nothing is too much trouble and the staff have always been extremely helpful and efficient in all they do. Would definitely recommend

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the fantastic 5 star review, so glad to hear that you have enjoyed our food and hospitality, we really do appreciate you keep returning for your special occasions and long may it continue !! We look forward to welcoming you back to the hotel really soon. Best Regards Victoria

"Wedding at the glendower hotel"

5
03/08/2018

We had our wedding at this hotel on the 29/7/18 And it was great. The staff where all very helpful and polite. The room we stayed in was great with plenty of room. We had a great nights sleep and the breakfast was really nice. We will stay for our 1st years wedding anniversary may be even the 2nd and 3rd and so on. Keep up the good work and Thank you for making our day such a wonderful moment in our lives.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Newlyweds, Firstly congratulations on your very special day and thank you for choosing the hotel to host your wonderful wedding. So delighted to hear that you all enjoyed yourselves and that you will be returning for your first anniversary, we will look forward to welcoming you both. And also we wish you all the very best wishes for the future. Kind Regards Victoria

"“A delightful find”"

5
03/08/2018

A wonderful family break, rooms exceptional,clean and well maintained. Breakfasts delicious and offered a good choice for all tastes. All staff friendly and very professional. Short walk into the town centre and pleasant strolls along the seafront.Hotel car parking was at times difficult but there was plenty of room along the road outside.

"Mixed thoughts"

3
02/08/2018

Back for our 8th visit this time staying in the Ribble View Suite (usually stay in the Fairhaven Suite). We last visited at Christmas and notice that more changes have been made since then. The reception has now moved and I'm not sure it's for the better as feels more formal and less friendly but I understand that the bar is moving into the old spot. When we arrived the hotel was hosting a wedding, the guests were assembled around the front door and we had to wait for photos to be taken before we could get in. Once in we noticed how untidy the new reception area was with sweet wrappings, glasses and other assorted debris having been discarded and not cleared. A lady day at the window with her feet on the settee, it all seemed very trashy. The Ribble View is nice, it has a balcony but our daughter couldn't sleep in her room due to noise levels both at night and the morning. The maid asked on our first morning if we were checking out, when we said no she asked if we wanted out room cleaned? Bin emptied? Towels replaced anon,. Although she was very nice we did feel like we should be completing a checklist ! Is this cost savings or was the poor woman short staffed?? Also we were not warned when we booked or checked in about the wedding. The disco continued until after 12 and the base must have been turned right up. I called down at 12 to enquire when it would finish as we couldn't sleep and was told 'in a few minutes' .No apology was given and it felt like something we should just put up with. I hate to say it but the hotel is loosing it's charm and I feel disappointed as we have recommended it and stayed a number of times.

"1st visit won't be the last"

4
30/07/2018

Good find when usual hotel was full. Car park was rammed when we got there so parked out on the road. Friendly welcome and quickly checked in. Rooms better than I was expecting. Nicely appointed and nice and clean. Room had a radio but I had no idea how to set up and the TV; don't get me started. Why do hotels insist in disabling almost every function on their TV's. No TV guide. No channel listing. Can't type in channels directly. No TV channel displayed, etc. It took - and no word of a lie - almost 5 min to get from the 1st channel to 233 (Sky News) pressing the +/- buttons that were so slow to react. Drove me mad! WiFi was usual hotel dial up speeds. OK to pick up a few emails but not much more. Meal in brasserie was nice but a little bit on the expensive side. However, quality was good. As was breakfast the following morning. Nice location. Friendly staff. Nice restaurant. Poor technology

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for your 4 star review, I am happy to hear that you will be returning !! I am sorry the Tv wasn't as user friendly as it could be, we are having brand new 40 inch smart TV's but not until October in the guest directory there is a list of all the channels etc but I appreciate more modern technology would have it on the screen. We look forward to welcoming you back after October :) Kind Regards Victoria

"Clean and stlylish"

4
24/07/2018

Clean and stylish , parking is limited due people arriving to use the gym for non guests. rooms are to a high standard and very modern. Super king sized beds which are a great surprise. Dogs are welcome here in parts of the hotel

"Fab hotel"

5
22/07/2018

Booked in hotel for Lytham festival with friends, really nice friendly hotel and our 2 bedroom was lovely and very modern and chic.. Will be returning next year.. Breakfast was really nice and lots of choice and great choice for gluten free for my friend and thank you to Vincent for all your help....

"Glendower Hotel Lytham St Annes"

5
22/07/2018

Just returned from the Glendower following 2 nights at Lytham Proms. From arriving at the hotel to leaving all the staff and management we're very friendly and helpful can't compliment them enough. Thanks for a lovely weekend see you next year. David and Pauline Eyers.

"Short Break"

4
12/07/2018

First time short 3 day stay, overlooking beach, room was excellent, staff excellent, good customer service. Location first class being a more mature couple, quite room. Would return without hesitation.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the suburb comments and review, we really appreciate the time you have taken to leave us such high praise, and we do hope you will return for a second visit really soon. Best Wishes Victoria

"Holiday"

4
10/07/2018

We hadl a wonderful stay as always. We have been here many, many times, staff are wonderful and lots of choice for breakfast. Talking if which, one member of breakfast waiting staff stands heads above all others....Vincent, thank you so much for your warm welcome and attention, you are a credit to the Glendower. 1 issue we did find was that there could do with a few more fans ezpecially for this recent hot spell, but I am being picky! Thank you again for a wonderful stay.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you so much for choosing to return to visit us again on so many occasions. We really appreciate your business and it's wonderful to read your fantastic comments. We look forward to welcoming you again, in the not too distant future. Kind Regards Victoria

"Must have been extremely unlucky - warning for EV owners."

2
09/07/2018

Has been attracted by very good reviews and EV car chargers available. First warning came with response for my question about possibility to reserve parking spot next to car charger - turned out to be impossible. First night I was just lucky - managed to fit into tiny spot. Struggle to fit charging cable into charger socket - probably locking bolt stuck. Went to reception and unhelpful receptionist just said: "all working fine" and didn't bother to offer any help. Eventually managed to push cable into socket. Next day I came back with very low charge just to find that there is wedding party in hotel and car park full (one place left far from charger). Tried to talk to the same receptionist - completely ignored. Despite hotel having full list of owners of parked cars no one bother to attempt to find owner and suggest the swap. Hour later, after my suggestion, they took my phone number "in case". In conclusion: EV support is illusion - if you choose this hotel based on charger presence don't count on it. No space reservation, no help in trouble. Better charge elsewhere. On plus side: room clean and silent.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I am sorry to hear that you had so many issues with the car charging point, I spoke with Christina my head receptionist and she said that she called maintenance to try and help with the problem and that as far as she was aware it was working. In regards to the actual space itself, I completely understand your frustration, it was one of the busiest weekends of the year and as we had a wedding function a lot of the cars were from guest's attending the function which unfortunately we do not have access to their details only our hotel residents, I appreciate this didn't help matters for yourself. Once again please accept my apologies for failing to impress you on this occasion. Best Regards Victoria

"Superb wedding venue"

5
09/07/2018

We held our wedding at the Glendower and the service we received was excellent. Sophie in particular was great and helped to make the whole day so smooth and stress-free. The food and drink were of great quality and the rooms were beautiful. Top marks for the breakfast too! A huge thanks to all the team.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Newlyweds, Thank you so much for the fantastic acknowledgment on your wedding day. We are all delighted that you enjoyed your very special day so much with us and of course Sophie is delighted that you all had a memorable day. We wish you all the happiness for the future. Best Wishes Victoria

"Don't have the afternoon tea"

1
27/06/2018

£14 for afternoon tea. 3 of the tiniest soldier 'sandwiches' with hardly any filling on them I have ever seen, with one piece of cress placed on the top of all three. It wouldn't have filled a toddler! The Scones were the driest ive ever tasted and the small cakes left a lot to be desired. I asked for salt and pepper and mayonnaise and the look I got of this waiter was so very rude, and he forgot to bring them, so I had to ask yet again. Considering the size of the hotel they need to rethink their price of £14 for their so called afternoon tea. I was so hungry I called in the chippy right after. Raise your game Glendower. I was very disappointed in the afternoon tea, considering you can pay probably the same for a much better, larger and more varied afternoon tea elsewhere. ps I would have put a photo on here of the 'sandwiches' but they were that small you'd have to zoom in 100% to see them!

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, I am naturally very disappointed to read such an unfavourable review of my hotel and in particular the afternoon tea. What surprises me the most is the fact that you were still hungry, as we have bought special boxes for people to take away the food they couldn't eat as they were too full !! The sandwiches are 2 normal slices of bread simply with the crusts cut of and divided by 3, the scones are warm and should they have been dry, I am disappointed that you didn't ask for them to be replaced as we would have gladly done that for you. The cakes are all baked here on the premises and usually get high praise I am sorry they were not to your taste. We feel that £14 is actually very good value as has been mentioned on many previous reviews on here. Once again we are sorry for failing to impress you on this occasion. Best Regards Victoria

"Wonderful visit with wonderful service!"

5
26/06/2018

What a superb hotel the Glendower is. Having just returned from a 3 night stay with our gorgeous pup Rosie, we find ourselves finding excuses to return again. We stayed in a lovely sea view room on the 2nd floor with plenty of room for the pup to spread out and glorious views over the beach and North Sea. Excellent location for long beach walks, wanders into the square and visiting family in Lytham. Food was fabulous, service even better and everybody loved Rosie, always making such a fuss over her, which of course she loved. Big huge thanks to Tina and the rest of the team for making us feel so warmly welcomed throughout our entire stay, we shall definitely be returning x

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, We have been so lucky with the weather here these last few weeks and it is set to continue, perfect conditions for the beach and the surrounding areas, we are all pleased that you all enjoyed yourselves especially Rosie ! Tina will be very pleased to get a mention too. We look forward to welcoming you back ! Kind Regards Victoria

"Wonderful room, staff and location"

5
25/06/2018

Firstly location is perfect, 30 seconds walk from the pier, beach and best fish and chip shop in England. We stayed here with two children (aged 5 and 18 months) and our dog so location was ideal. Plenty of parking space in hotel, we arrived and greeted so warmly by about 3 different staff. This theme continued throughout our stay, nothing seemed too much. Our dog was treated better than I have been at plenty of other hotels. When we went to our room she even had a letter addressed to her (my daughter was delighted), a dog bowl with water and food and a blanket of her own. The room was amazing, big, huge double bed hut best of all the the adjoining room for the kids. It even had its own TV but our kids don't really watch much telly. It had two double beds but a cot was provided, my 5 year old was really excited to sleep over with her brother and it gave me and mummy some privacy in the night. Big bathroom with bath/shower was lovely. Breakfast was fantastic, the dog had her own sausages brought out and food was plentiful and delicious. We've been to St Anne's for the past 4 years for weekends but will only stay here from now on. Big thank you to Vincent especially, so lovely with my kids and the dog but all staff were. Thank you for a wonderful stay.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Ahh what a really lovely review, thank you so much for taking the time to show your appreciation it means a lot to me and the team to hear that you all enjoyed yourselves so much. I will show Vincent your kind words and he will be really touched. I am also so glad to hear that you will choose to stay with us again. Many Thanks for the 5 stars too ! Best Wishes Victoria

"Champagne Afternoon tea"

5
24/06/2018

Absolutely delicious and definitely value for money. Jim and Vincent such pleasant staff to be served by. Very helpful welcoming and friendly. Surroundings were beautiful and the food was fab. Would highly recommend it.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Brilliant to receive a 5 star review on our afternoon tea, and a recommendation is lovely to hear. We do hope that you will choose to return and see us again. Kind Regards Victoria

"Glengower Hotel"

5
20/06/2018

Lovely, traditional, seaside hotel. The view from the dunes is stunning. Excellent customer service - I arrived there literally just before the restaurant closed, but nothing was too much trouble and they gave me a table in the restaurant. The food was impressive - quality and cost, both the evening meal and breakfast. Will definitely be going back.

Victoria C, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for the 5 star review, I am very pleased to hear that we were able to accomodate you in the brasserie and that you enjoyed it especially after such a long journey. Wonderful to hear that you will be returning and hopefully not too long in the distant future. Best Regards Victoria

"Afternoon Tea treat - Amazing staff"

5
19/06/2018

My Mum, Dad and Grandma stayed for the weekend last week and the rest of the family joined them for afternoon tea. There were 9 adults and 2 children in total for Afternoon Tea. The staff were fantastic and the food was scrummy. The 2 children asked for Strawberry Jam sandwiches and were thrilled when they were brought their own slate full of sandwiches without crusts, just the way they liked them. My Mum is a vegetarian and she also got her own slate full of delicious sandwiches. The cakes were plentiful and we even got a box to bring home the leftovers. I would definitely recommend this hotel to friends and if we are back in the area will pop in again for Afternoon Tea.

"great honeymoon suite"

5
18/06/2018

Lovely hotel suite with fairly large balcony, large bathroom and spare twin room attached in the suite. Would recommend this for family. We had breakfast on the balcony on a lovely sunny morning overlooking the beach !

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, We have been so incredibly lucky with the weather this last few weeks, and apparently the sunshine will be returning in earnest over the next few days. We laugh as we call it the St Annes Riviera !! So glad to hear that you so enjoyed our suite the views are truly spectacular. We hope you will choose to return and stay with us again soon. Best Regards Victoria

"Sunday lunch"

5
17/06/2018

We have just been for lunch with my Daughters and family. The 2 younger grandchildren have Autism and struggle with crowds, we were given a side room where the grandchildren could play and not annoy the other diners. The staff could not have done more and David was more than helpful, the food was excellent as was the staff. Would recommend to anyone and will certainly go back, next it will be the afternoon tea. Thanks for making the lunch enjoyable.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you very much for taking the time to leave an amazing 5 star review on your Sunday Luncheon, I am so glad we were able to accommodate you all and that you enjoyed the food, service and David !! We would be delighted for you to return in the not too distant future. Kind Regards Victoria

"Weekend Stay"

2
13/06/2018

We visit Blackpool regularly and have stayed at the Glendower 3 times because it's better value for money than a lot of the B&B's in Blackpool and it's only a stone's throw away.Plus points are it's got free parking, it's in a quite location, a nice breakfast with plenty of choice and caters for veggies and pescatarians, free wifi, bath and shower and the rooms are clean. Downside is that the cheapest rooms are fairly small, one stay the bed was very uncomfortable, but has been ok the other times, rooms need better bedside lighting as it's too dark with the main light off so it's difficult to read in bed if you don't want a bright light. On the whole it's good enough for a weekend break and much nicer than some of the B&B's we've stayed in.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, I am so saddened to see the 2 stars but yet read that you have stayed with us 3 times and that you enjoy your time with us except for the once when you found the bed to be too hard. There are reading lights at both sides of each bed, in all rooms. I do agree that our Compact Doubles are small which is why we called them Compact :) so there could never be an issue with mis selling ! Please on rebooking speak to a member of the team who will be happy to assist in allocating a room that suits you better as we have plenty of larger ones too. I do hope that you will return and maybe rate us again as 2 stars makes me feel quite down in the dumps. Kind Regards Victoria

"Could be better"

4
11/06/2018

Nice room with most comfortable sitting area in bay window but somewhat pokey bathroom which lacked somewhere to place toletries .Maintenance in respect of replacing light bullbs somewhat lacking. Fortunately we were not disturbed by the noise of dogs of numerous owners. .

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for the review, somewhat disappointed to read the headline, I shall get maintenance to check the lightbulbs although this is usually done daily by housekeeping. Glad to hear that you found your room to be very comfortable and that you weren't disturbed by the dog. We do hope that you will choose to stay with us again. Best Wishes Victoria

"Faulty Towers night."

5
10/06/2018

My mum and I attended the Faulty Towers night at the Glendower. We received a warm welcome from the hotel staff and a glass of Prosecco on arrival. We had a delicious three course meal whilst being thoroughly entertained by a brilliant cast portraying Basil, Sybil and Manuel. The dining room was lovely and airy. The tables set out well and beautifully set. All the hotel staff were friendly, hard working and efficient. I can highly recommend this hotel for providing a night of brilliant food, ambience and entertainment.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well one word WOW !! So pleased to hear that you both thoroughly enjoyed the weekend and The Fawlty Towers event, it was a lot of fun and it's really great to get such positive feedback not only on the evening but for the hotel as a whole. We have some other events planned for later in the year and we should be delighted if you would consider coming to stay with us again. Once again many thanks for taking the time to leave your brilliant review. Kind Regards Victoria

"Great stay altogether."

5
10/06/2018

Had a wonderful stay. We decided to book direct and the hotel happily matched a cheaper price online. They also throw in a bottle of wine and a £5 food credit when you book direct which was nice. We arrived a little early before our room was ready so just dumped our bags and went exploring. On return, all our bags were waiting in the room. Room itself was a family room. This was perfect for 3 adults as it had extra space with the beds split between two bedrooms. Rooms are freshly decorated and look good. Our room (258) could do with having the bedside cabinets and chair replaced as they are a bit scruffy, other than that the room was great. Brekkie in the morning was delicious. Woman who checked us in (forget her name) was really nice as was Ian who took great care of us all.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave us your fantastic 5 star review, glad to hear you thought the room looked great and that breakfast was delicious, I will pop up and have a look at the chairs though ! Once again thank you for choosing to stay with us and for your fantastic review. Best Wishes Victoria

"Afternoon tea"

5
06/06/2018

My sister wanted afternoon tea for her hen day, so as we were visiting St Annes for her bridal fitting we booked The Glendower. What a fantastic time we had. Greeted by friendly smiles, we arrived too early but we were made to feel very welcome. Afternoon tea was very delicious and we ate way too much, the staff couldn't do enough. My adult son has special needs and was treated so lovely. I was so pleased there was a large disabled toilet, which he loved. There was no music or any distractions for him, I was so happy, as he enjoyed it more than the 'hen'. Many thanks to all staff, really hope to come back. Really good value for money.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, It is wonderful to hear that we were a part of such a special day for you all, I hope that your sister found the dress of her dreams !! Thank you for taking the time to leave your review, we are all pleased that you all enjoyed yourselves,and especially your son who I did wave too as I remember you were sat in the window !! We should all be delighted should you wish to return .... Honeymoon perhaps ? Best Regards Victoria

"Pampered pooch had a good time"

4
04/06/2018

I had a barking good time in St.Annes staying at The Glendower with my owners. I do love long walks and to be pampered 24hrs a day so The Glendower was perfect for me. Directly opposite the hotel front entrance there's miles of quiet, golden sandy beach where dogs are allowed, a perfect location for a little pooch like me. We walked for miles! Our executive room had a view of the sea and the hotel provided me with a fleecy blanket and feeding bowls with some treats. I laid quietly sleeping on my thick velvet blanket from home (to keep everything clean) whilst my owners dined in the lounge, that was great, after all the long walks I needed sleep believe me! All dogs are offered lovely sausages too. Yum! This is a good place for well behaved, super clean little dogs like me to enjoy a few days of seaside walks, sleep and sausages and some fuss from the nice waiters, so I'm hoping to come back there again.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Pooch, It isn't everyday I get to converse with a four legged animal !! We are all delighted to get your furtastic review, and are so happy that you enjoyed our award winning sausages !! We really hope Mum & Dad enjoyed their stay too, and hopefully if you are really well behaved they will choose to bring you to stay again :) In the meantime we hope you enjoy all this gorgeous weather and are getting out and about a lot !! Until the next time ....Woof Woof !!

"Lovely"

4
03/06/2018

Random night away and booked the suite with the balcony. Beautiful room with hall, 2 bedrooms, 2 bathrooms, robes, slippers, couch, TV and balcony. Coffee machine in the room, bottled water and fruit. Clean and tidy and the staff were helpful and friendly. We did want to order room service but they finished at 9:30 so we ate snacks we had bought in the local shop. My husband went down to reception at 11pm ish looking to buy a bottle of wine and couldn't find any member of staff anywhere. There was a sign on reception saying to ring the phone which he did twice and still no one came. Again gave up and came back to the room and settled for a decaf coffee and bed. Would have had a hangover anyway so probably a good job no one was there. Ha

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the review, and I am very pleased to hear that we are lovely. Obviously a bit bitter sweet as not only is it not amazing customer service we have lost out on much needed revenue. I will certainly be looking into why the phone wasn't answered so thank you for bringing it to my attention. I hope you will choose to stay with us again. Best Regards Victoria

"Glendower Lytham ST Annes break...."

5
03/06/2018

Good quality hotel for the price. Breakfast good value, good choice and well presented / served. Bedrooms clean and well maintained. Parking generally available. Relaxing and pleasant atmosphere Plus the staff were very helpful, polite and efficient.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, So glad to receive a 5 star review on your stay with us, we really do appreciate it and I like your concise description too !! I hope that during your stay you managed to get over to the beach with all this amazing weather it really is a must. Thank you once again for choosing to stay with us and leaving an excellent review. Kind Regards Victoria

"A very pleasant stay with particularly friendly staff"

5
02/06/2018

The hotel rooms were very presentable and comfortable, but what made it even better was how happy the staff are to help and chat with you. One member of the hotel's bar staff even went out of his way to get to know my partner and me when we stopped by for a drink, which made all the difference.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Highly delighted to hear that you found us to be friendly and made you feel at ease. Thank you so much for the fantastic 5 stars, and we really hope you will choose to stay with us again really soon. Best Regards Victoria

"Glendower - Best Western, Lytham St Annes"

5
30/05/2018

Excellent hotel and staff, very friendly, good location. Several good eating and drinking places nearby. I have used this hotel weekly since August 2017 for business trips to my client and the staff go out of their way to make me welcome.

"Doggy paradise"

3
27/05/2018

Too many dogs, in the lounge, over the chairs and suites even a poodle sat on the receptionist lap! Apart from that hotel has great location on sea front, 300 yards from the centre. Nice and clean, room a little dark due to small window. Excellent breakfast includes continental and full English.

"Staycation vacation!"

5
26/05/2018

Perfectly placed for us. We like to cycle up and down the coast when we stay. Some lovely rooms, great breakfast and we love the table tennis room an added pleasure. We usually take an Autumn break and visit the cinema on each visit. We feel very comfortable in this hotel ??

"Ten out of Ten"

5
22/05/2018

We could find no fault with this lovely hotel. We had a spacious room tastefully decorated with comfy beds and a lovely large shower room. We had breakfast and an evening meal and both were delicious and perfectly cooked. All the members of staff were friendly and any query or issue was dealt with immediately. There is plenty of parking and the location is within walking distance to a variety of shops etc. Would recommend!

"Excellent place and location."

4
21/05/2018

Dog friendly, rooms nice and clean, drinks typical hotel prices so not for an all night session, 5 mins to centre, breakfast nice but not self service cooked food. Just across from the beach, most staff give the impression they just want the day to end unfortunately Good value for money

"Excellent "

5
20/05/2018

The hotel is in a great location near the promenade and pier,and also the centre of town is within walking distance There is also plenty of parking within the hotels grounds The reception area is very well kept , there is also a restaurant and bar The first room we had was a comfort room which despite the size and no sea view was as it says comfortable and very clean There was a wedding reception being held at the hotel and our room was directly over the function room, I called reception to enquire what time the function finished, she immediately apologised and offered us a executive room straight away We moved to the room and it was fantastic very tastefully decorated,twice the size of the previous room with a great view of the seaside It also had a large bathroom with s walk in shower Very happy with the customer service given and especially the room Will definitely be visiting the again very soon and will definitely pay the extra for a executive room with a sea view 10/10

"Wow"

5
13/05/2018

This hotel is beautiful. The room we had was a superior with a very large bay window huge bed and double ended bath. The soft furnishings are bang on trend. Breakfast is very good with a great selection of help yourself and cooked to order and strong coffee which is always a plus. But the best thing of all is the people that work here, their greatest assets, welcoming friendly and nothing to much trouble thank you for a lovely stay.

"Bank Holiday Sun!"

5
07/05/2018

Thoroughly enjoyed our stay here over the Bank Holiday weekend. Lovely clean modern rooms with friendly & attentive staff. Big thanks to David who sorted out one minor issue and made our stay more enjoyable. Fab breakfast in coast. Would happily rebook again.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, So brilliant to get 5 stars and that you so enjoyed your breakfast !! Please lets hope for a fantastic summer so we can all enjoy the joys of the Fylde Coast ! Best Wishes Victoria

"Nice hotel"

3
04/05/2018

Pros: Nice hotel, staff friendly and helpful, location on the beach which I am sure is fabulous with a sea view. Didn't eat dinner here but the breakfast was nice. Good parking outside, although would be quite busy at peak times but there is time restricted parking on the road outside. Good WIFI. I found the bed very comfy with nice pillows. Room was clean and tidy. Cons: My room (249) was above something that sounded a bit like a generator, the general humming sound was fine but every 20mins or so all throughout the night it kicked in a little bit extra meaning I had an awful broken nights sleep. The only other point was the breakfast room was cold. I sat there in my coat and a lot of other guests looked uncomfortably cold. (hopefully wont be in an issue with warmer weather!!)

"Average Everything"

3
25/04/2018

It's really difficult to find anything really good or bad to say about this hotel. The value is ok, the staff do just enough without being overly helpful. The rooms are clean but mattresses are like sleeping on a water bed. The breakfast was adequate. I arrived late, and had to search the ground floor to find a member of staff to check me in. Other than that, everything was AVERAGE :-)

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well obviously no one wants to be average, so it is disappointing to hear that you found that to be the case. We are usually renowed for being friendly and helpful, I shall certainly use your email as a training tool in how to underwhelm a guest. I hope that should you wish to return to stay with us you have a more exciting experience. Kind Regards Victoria

"Birthday afternoon tea"

1
22/04/2018

Lovely place x fab afternoon tea x BUT I realise it is a dog friendly place but not in the dining areas don't think kindly to a barking yapping dog throughout our celebration plus I'm allergic to animals so sneezing and coughing since I got home won't return

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, The only public place currently dogs are allowed is the lounge and I am so sorry this was at a detriment to your afternoon tea, as you clearly really enjoyed it otherwise. We also serve afternoon tea in other area's including Coast that dogs are not allowed. We are all really disheartened and sad to only acheive a one star out of five, we are sorry that we failed so miserably in your opinion. Best regards Victoria

"Another great stay"

5
22/04/2018

we love this hotel and have stayed many times our room was huge with a bay window sea view The breakfast was very filling and set you up for the day But the staff-make this place plenty of smiles and nothing seems too trouble great location with easy access to, the beach ,pier, shops and bars

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Wonderful to read your great comments and thank you sincerely for the 5 star review, it is much appreciated !! Kind Regards Victoria

"40th birthday party "

5
22/04/2018

What a lovely hotel! Friendly and very welcoming.We had the private dining room and lounge and was amazing!! Food was gorgeous.The interior in the rooms are outstanding and lovely ambiance. Special thanks to Sophie and Hailey.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for taking the time to leave a 5 star review, Hailey and Sophie will be highly delighted to be mentioned her spikes will be ten feet taller :) So glad to hear that you enjoyed the evening !! Kind Regards Victoria

"A very special hotel"

5
22/04/2018

The Glendower is a very special hotel, with staff who go that extra mile to ensure you have an enjoyable stay. When we travel or holiday with our dog, we still like to have a spacious room and be able to enjoy a hotel's facilities: we had an executive sea-view room, could enjoy the lounges with her, she loved the sausages each morning and we could park where we could see her from the Coast restaurant during breakfast and dinner. Rohan was an absolute star and he looked after us superbly from morning till night. The Hotel gives great access to the beach over the dunes for (dog) walking and a path to the side of the adjacent school takes you to the park, a (dog-friendly) cafe and St. Anne's for any essential shopping; a kiosk near the pier serves the most fabulous Kelly's ice-cream. Lytham - in the car - has boutique shops and the fabulous Stringers department store. However, you don't feel that you need to use the hotel just as a base as it is great just being there! We would like to thank all the staff concerned and look forward to returning.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Brilliant review to read, with lots of local and interesting information on the surrounding area. Thank you for taking the time to leave us 5 stars it is very much appreciated not just by myself but all the team, who really do take pride and want to make you happy !! We hope that you will choose to stay with us again really soon ! Best Wishes Victoria

"Great location"

3
20/04/2018

Stayed here over a February weekend. Remarkable renovation since it was taken over, they allow dogs however it can be a bit of a treck up and down from the room when they need to go out. The duvet in the room was ripped and didn't seem to be laundered properly. The breakfast is varied with both continental and cooked on offer. The cooked was a bit disappointing (hard bacon and overcooked egg). Dinner was nice, and welcoming atmosphere created for the sunday afternoon tea with the pianist. Great location for the pier, beach and other amenities.

"Staff are amazing! "

5
16/04/2018

I attended a friend's wedding at this hotel and also took the photos. The staff were just amazing, nothing was too much trouble and they worked their socks off to make a great day for the happy couple. Great clean hotel with utterly brilliant staff. Would happily recommend this hotel to my friends and family. Thanks for all your hard work and constant smiles, you guys rock.

"Cheeky getaway"

5
11/04/2018

Could not fault the glendower,all the staff friendly and helpful,breakfast this morning was bob on and the sea view room we had was spotless. Came last year with our little dog but we came for the cheeky £60 getaway. We will be coming back. Thank you

"Well worth booking direct!"

5
10/04/2018

Me and my partner stayed here for one night on bed and breakfast, we booked through the website and it's amazing value for money. We booked a superior room with breakfast for £116. We where going to book through booking.com but decided not to as it was £104 for a standard room. We where allocated the Fairhaven suite and it is beautiful, huge room with two bedrooms, full bathroom, walk in rainforest shower. In the master bedroom it has a free standing roll top bath which was amazing! The bed was so comfortable and huge, nice pillows too. The breakfast was great, good selection of cereals, juices and fruits. They also had Danish pastries and croissants. You help yourself to tea, coffee and toast. Cooked breakfast was very good and the two guys serving where friendly. We will definitely return soon. ??

"Excellent Stay"

4
09/04/2018

We spent Friday and Saturday night at the hotel. When we arrived it was busy with wedding guests but Hannah spotted us and checked us in very swiftly. Our room was a standard double and was fine for the two of us. We ate in the hotel both nights and the food was very good and plenty of it, a good choice for everyone. The breakfast was also excellent with a good variety to choose from. The staff in the hotel are all excellent always smiling and seeing if you have everything you need. Special mention to Vincent in the restaurant for making sure all our dishes were up to standard what a happy person he is, a credit to your hotel. thanks for a great stay

"Glendower hotel st Anns"

5
08/04/2018

My mum and sister with the 33 club had a fantastic time, accommodation & food was amazing!! The staff were excellent, Hailey and team went above and beyond to make this a fun filled, beautiful stay. Dancing, wine, laughter what more could you want...

"Another enjoyable stay at the Glendower"

5
07/04/2018

Myself, my fiancee and our dog Patchie stayed at the Glendower from the 4th till the 7th of April. First of all, we booked a compact room which we wouldn't do again as too claustrophobic for the two of us. We tried to upgrade to a larger room but nothing available due to a few weddings. (Totally my fault !! ). Service was excellent and special praise to Vincent who treated our dog better than us. Food was excellent and we are in the lounge with Patchie at our feet. Got very busy because of the weddings but this was expected and the staff coped very well. Even management rolled their sleeves up which was good to see. Would definitely stay again without question !!

"Great Short Break"

5
03/04/2018

This is a great hotel. The staff are helpful and friendly. First visit here for us but won't be the last. We had a large sea view room with beautiful views. The standard of cleanliness was very high throughout the hotel. The restaurant menu was a little “ Cordon bleau” for my taste, but appeared very popular. The centre of St. Anne's was within walking distance, and Lytham a short bus or car ride. Look forward to seeing you all again soon ! Mrs DAVIES, daughter and granddaughter.

"100th Birthday Celebration"

5
02/04/2018

Excellent venue for birthday celebrations with separate reception, dining and lounge areas to meet all your needs. Staff were very attentive and an excellent buffet to suit all ages from 1 year to 100 year old guests ! Quality decor and table presentation all added to a memorable day for 45 family and friends.

"Superb and dog friendly as well"

5
01/04/2018

A large (dog friendly) hotel, superbly friendly and right across the road from the beach. Plenty of parking, good sized room, great food and easy on the pocket. We will definitely stay again. All members of staff were really friendly and helpful, notably Damian and Vincent who ensured we (and the dog) were fed and watered appropriately.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Ahh Damien and Vincent they are our best double act ! So glad you enjoyed your time with us and didn't leave hungry or destitute :) We really appreciate you taking the time to leave your fabulous 5 star review, and would be really pleased should you wish to return. Best Wishes Victoria

"Great break with the dogs"

5
31/03/2018

Just got back from a great visit to the Glendower Hotel with our two dogs. The location is fantastic as it right opposite the beach so the dogs had a great time running to their heart's content. Staff couldn't have been more helpful and friendly and always had time to answer any questions or say hi to the dogs. There was a lovely bowl of treats and blanket waiting for them in the room. Obviously we had a dog friendly room which was a good size and very clean. We ate in the restaurant every night as the food was so good, the staff offered to set us up a dining table in the lounge but it was good to have half an hour to ourselves! The hotel was nice and quiet (we were there midweek) and the sound didn't travel too much between rooms which is great when you have a Jack Russell! Would definitely stay here again.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Absolutely delighted to see that you rated us 5 stars it's very much appreciated. We do love our doggies here at the hotel and due to the location being directly opposite the beach it would be a shame not to bring them along, however we do have only limited number of pet rooms so it's advisable to book early if bringing your furry friend !! Great to hear that you would return to stay and we really hope that you do. Kind Regards Victoria

"Nice place"

4
29/03/2018

Stayed overnight here, the staff on arrival where very welcoming. Room was lovely obviously newly decorated to a high speck .with everything you need TV .Tea/coffe making facilities, radio alarm clock ,plenty of towels and beautiful modern bathroom, Staff in restaurent very helpful and polite food good. Would definitely recommend and would not hesitate to return if In The area.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Fantastic to hear that you would return to stay with us if in the area, I believe Blackpool Pleasure Beach will be opening a brand new roller coaster maybe that would give you reason to return to us !! Thank you for taking the time to leave your review ! Best Regards Victoria

"A visit for the lights"

4
22/03/2018

Took grandchild to see the lights. Dudn't want to spend too much for onr night so this was ideal. We had room 111, which was a large room with huge double bed and a separate smaller room with twin beds. No view to speak of, but hotel close to the sand dunes. Car park is small but there is also street parking. There is a cafe style restaurant on the ground floor which was reasonably priced. Breakfast was good.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave your review, we are indeed very close to the sand dunes in fact we are directly opposite the beach and the sun is shining today so some spectacular views. Glad to hear you enjoyed our breakfast and we are just launching a new menu for our AA Rosette Brasserie "Coast" We would be delighted if you should return to sample some of our delights. Best Wishes Victoria

"Another great stay"

5
19/03/2018

We stay at the Glendower twice a year for 3 night breaks. This is a fantastic hotel with beautiful refurbished rooms. The staff are very friendly and helpful. The food is excellent, like eating in a top restaurant. We thoroughly enjoy ourselves and would recommend it It's family and dog friendly and in a great position.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for your excellent 5 star review and to hear we are up there with the top restaurants is a fantastic accolade as we really do pride ourselves on only using the finest ingredients !! I am also pleased to hear that you you found our bedrooms beautiful. We look forward to your return ! Kind Regards Victoria

"Good hotel & location - dog friendly too"

4
18/03/2018

We were very pleased with our sea front executive room which was a good size, large comfortable bed & plenty of room. All areas we saw were clean & nicely decorated. Dogs are welcome everywhere except the restaurant. We did leave him & eat in the restaurant for one meal but then chose to eat in the lounge with him. Everything we ordered was very tasty & Louie enjoyed his breakfast sausages! There is a games room , gym & spa available. Staff were all friendly and helpful even when very busy with other events. We will definitely return after finding such a nice dog friendly location - hopefully to warmer weather. Our only recommendations to management would be coat hooks in all bedrooms for wet weather gear and pre warning of events as there was a wedding fair on during our stay which meant eating breakfast amidst the preparations & the lounge not being available through the event though all were very friendly.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you very much for the fantastic feedback it really is much appreciated. I absolutely take on board your comments and maybe I will include it into the guest directory that we will gladly store outdoor garments in the warmth of our Laundry room !! Moving forward our next project involves the bar and reception and will be incorporating seating for doggies and their owners !! We look forward to some wonderful weather in the coming months and to welcome you back to the hotel. Best Wishes Victoria

"The Lancashire Riviera!"

4
16/03/2018

Very pleasant three night stay here, great views of the Lancashire Riveria's famed endless sands and distant appearances of the Irish Sea. Really good breakfast choices and served rather than a buffet which was a welcome change. Reasonable bar and seating areas too. Ate in one evening and food was of a high standard with an excellent range, certainly on par with a decent outside restaurant, as it were.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I absolutely love the term Lancashire Riviera !! Very pleased to read that you enjoyed our "Coast Brasserie" and that we are also restaurant quality, as this is what we are aiming for !! We hope that you will choose to return and stay with us again. Kind Regards Victoria

"Wonderful stay."

5
06/03/2018

From ringing up to book , always better to book direct. And speaking to Hannah who could not of been more helpful. .We have been times many all ways perfect. We booked a suite one which we had not been in before. I can honestly say it was stunning.So clean warm, beautiful decor. A bottle of wine in the room which you get by booking direct.The staff are all so nice and friendly and helpful. We had dinner on both evenings which were beautiful cooked and delicious. Really please try spending some time here.I have had special events here as well.Hayley is amazing in organizing them, again along with the special waiters. As you can see I can't praise enough. Please try it you will not be disappointed I promise.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Well Wow, What can I say except thank you so much for your fabulous review and your continued support in choosing to stay with us !! Hailey's spikes will be even more perky when she reads your lovely comments. So glad that you enjoy your time with us and thank you once again !! Best Regards Victoria

"Fabulous"

5
06/03/2018

We have just celebrated our wedding anniversary at this wonderful hotel. From the moment we enquired about booking it for the party Sophie and her team were there to help. They listened to what we wanted and provided it with no bother or fuss. No question or request was to daft. On the evening we were only small in comparison to a large function in their ballroom every detail was attended to unobtrusively with a smile from all the staff. Our bedroom was fabulous and I wish we could of taken the bed home it was so comfy. We would recommend the hotel, staff and venue with no reservations and hope to be back there for future functions.

"Amazing hotel, accommodation and staff"

5
03/03/2018

WOW! It's like a five star hotel. Plenty of car parking and friendly reception as soon as you arrive and they can't do enough to help you. We were upgraded due to our Best Western reward club and it was amazing!!. Very modern, clean and amazing view of the seafront. Lots of drinks and fresh towels, with free fruit at reception. The breakfast was amazing.. Not just your typical fresh fruit, cereal and pastries. You could order kippers, smoked haddock and nothing was too much trouble. We will definitely be returning... Fabulous location, fabulous hotel and just shamazing.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well WOW back to you, what a magnificent review to read !! We are all so happy that you're so happy. We look forward to welcoming you back. Kind Regards Victoria

"Helena Arcangelo"

5
03/03/2018

We chose this dog friendly hotel at very short notice as we needed somewhere to stay for the night because we couldn't get back home due to adverse weather. The staff were very helpful and attentive, the room was clean and welcoming. Breakfast was excellent, top quality food - even cooked sausages were brought for our little doggies which was a really nice touch. Great location too. Would highly recommend.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for the excellent 5 star review so glad to hear that you all enjoyed your time with us under challenging circumstances. We should be delighted if you chose to return sometime in the not too distant future. Best Regards Victoria

"Afternoon tea"

5
27/02/2018

Absolutely lovely birthday afternoon tea - very nice food, good choice of sandwiches, good service, beautifully presented and extremely good value for money. All served in the lovely front room with a view of the sea. We all enjoyed it very much and would highly recommend it - thank you.

"Housekeeping Issues"

3
27/02/2018

Booked a 4 night “prepaid” stay. Room 108 first floor, sea view. The Minuses Issue 1: Very dirty floor/skirting board area at side of desk which had never been cleaned for a long long time. Issue 2: Wall mirror missing, 2 screws remained in wall. Thought best to report to reception as soon as possible. Reception listened respectfully and assured us that the matter will be dealt with. 2 members of the Housekeeping Team were shown the issues by ourselves and when we returned to our room later in the day, guess what? Nothing had been done other than the waste bin had been relocated to distract the eye from the area. To make matters worse Issue 3: the bathroom / walk in shower not cleaned for 2 days!! Hannah at Reception was just as disappointed with the situation as we were, so an upgraded room was offered for our last night, which was appreciated. On checking out and settling our invoice for drinks and restaurant dining, we left knowing that the hotel management will investigate the matter further and take necessary action. Fair enough...... Then to our horror...Issue 4: I received an email just before noon implying we had left without settling our account, we were very hurt by this. A 2nd email arrived nearly 3 hours later apologising for their error. The Plusses Lovely location, very good services and facilities. All the restaurant staff were very friendly and very helpful. Breakfast menu choice good, however there was no ham served with the cheese at the buffet area. Coast restaurant menu good. Very good children's menu. We liked the restaurant decor, bar area and found the lounge areas to be great spaces for relaxing. Summary Sadly this is the worst experience of staying at a Best Western hotel we have ever had, and this 4 night break was very important to us, therefore we implore the management to ensure other guests never feel this way, because The Glendower can “raise the bar” to hopefully reach 9+ Tripadvisor ratings in the near future!!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I am really surprised to hear that you suffered housekeeping issues during your stay with us, this is most unusual as we ordinarily receive high praise for the cleanliness and I apologise profusely for this not being the case. I am certainly pleased to hear that there actually were some plusses and I can assure that myself and the team are on a continuous journey to improve wherever we can. Thank you for your review. Best Regards Victoria

"One of the best hotels we have stayed in"

5
27/02/2018

We stayed in the Ribble Suite on a bitterly cold weekend on 24th & 25th February. This was our first visit to this hotel and it must be said that they deserve their recent upgrade with Best Western. The staff are well trained (and a credit to the hotel manager and the business), polite and most helpful. Our room was excellent and the price quite fair. We ate in the restaurant on our first evening - we were the only dinners as they other guest were attending a function elsewhere in the hotel - and had some fun with the waiter regarding the 'emptiness' - all taken in good spirits. The food was first class. Breakfast is very good and the breakfast staff most helpful and polite.This hotel is warm, clean, friendly and has a relaxed atmosphere.. We will certainly return.

"Lytham not St Annes"

4
23/02/2018

Booked this hotel to see Milton Jones at the Lowther Pavilion. It was only on arrival we discovered the hotel was in St Annes, and the theatre in Lytham, over 3 miles. Despite this setback, we found the hotel clean, tidy and comfortable. Didn't book for breakfast, as there's a Wetherspoons just around the corner. We did have a reasonably priced nightcap in the hotel bar.

"Dave C. "

4
21/02/2018

Stayed here for a few days dinner bed and breakfast. The room was a bit gloomy at the rear of the hotel but the hotel was very nice. Staff were lovely. The food was lovely especially the evening dinner but the restaurant was a bit cold, it did not spoil the meal.

"Arrogant and Unhelpful"

1
17/02/2018

Tried to book a room and was quoted a very high price compared to earlier stays. Asked if they could do any better and was still quoted a ridiculously high price. Am a member of the Best Western rewards scheme and that didn't make any difference. Completed the contact form on the website and no one got back to me. Have written to them general manager and they haven't responded either. Just rude. Plenty of other hotels along the prom in st Anne's to try and you will certainly get a better deal. Love it when a business is arrogant enough to think they are doing well and no need to respond to what we're once regular and supportive guests

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I emailed my response to you on the very same day you emailed me, Check your inbox I even invited you for a coffee at the hotel as you were local. We are by no means arrogant in actual fact quite the opposite, however one thing I won't be is bullied into submission by reviews such as yours. Regards Victoria

"2 night family break "

5
12/02/2018

This is our fourth visit to the Glendower. I didn't think that the experience could get any better . Well it has !. The staff from arriving at reception to the chambermaid could not be more helpful and believe me, my wife tests anyone. Each visit, we have been impressed with the quality of the accommodation, however this time we have been given one of their 2 suites. Queen size bed on one bedroom and 2 twins in our sons room. Complimentary slippers.,bathrobes and a bottle of chilled wine . They'll have to drag us out of here. Mind you, we'll Have to set foot out of the room in the morning as we know how good the breakfast is.

"Lovely Hotel"

5
12/02/2018

Lovely hotel looks like it has recently been refurbished. Stayed in superior room which was spotlesly clean,spacious and very comfortable and had a great view of the sea. Breakfast very good. Will use again .

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Fantastic to receive a 5 star review so glad you all enjoyed it's a beautiful sunny day here on the coast so the views will be truly spectacular from the bedrooms today. We hope you will choose to return and stay with us again should you be in the area. Best Regards Victoria

"Weekend Break with our dogs"

5
10/02/2018

This hotel is fantastic - I can't complement it enough.. After being let down by booking.com and arriving at a CLOSED Hotel we arrived here late at night. Joey on concierge couldn't do enough for us - so accommodating. As it was my birthday we were also upgraded and given a complimentary bottle of wine. The dogs were openly welcomed. They're allowed everywhere in the Hotel apart from the restaurant. But if you want to eat in the lounge areas, the dogs can come too! Staff are so helpful and friendly - humans and canines alike receive the 5 star treatment. The gentleman who served breakfast was wonderful (didn't catch his name but I will before I leave) - spoiled us and the dogs ??. Definitely a must stay - with or without animals

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well thank goodness we were able to accommodate you, it sounds like your birthday got off to a shaky start !! I am delighted to hear that you and the dogs all enjoyed your stay with us. I will pass on your praise to Joey also. Thank you for the fantastic 5 star review ! Kind Regards Victoria

"Coast restaurant"

5
06/02/2018

We are lucky to live in St Annes and decided we'd book a meal in the Coast restaurant which is open to the public. We are so glad we did. The menu was varied and food delicious. Couldn't fault it. The staff were attentive and polite. A refreshing change from the usual eateries around here and one we will definitely be using again.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, It is always a pleasure to read a fantastic review from a local resident, we really do value your custom as we are very well aware that you have lot's of options to choose from !! Thank you so much for taking the time to leave your excellent review. Kind Regards Victoria

"Plesant stay"

5
01/02/2018

we visited this hotel some time ago and were pleasantly surprised by the quality of the refurbishment. The rooms were of a high standard. Breakfast was one of the best we have had. Staff very welcoming and accommodating. Handily placed for Lytham and only a couple of miles from Blackpool

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, It's always great to hear one of the best as I am sure you travelled far and wide !! Thank you for the excellent 5 star review, and we hope to see you back at the hotel at some point. Best Regards Victoria

"Fabulous"

5
01/02/2018

Just returned from a break at this hotel. Everything was perfect, the room, the food and the staff. Nothing was too much trouble, the staff went out of their way to make sure we were enjoying our stay. A special mention to Hailey, who seemed to have the knack of being everywhere when we needed anything and always with a smile! The food was great and the breakfast was better than any, even other Best Western hotels. Lots of variety, fresh fruit, cereals, yogurts and a 'cooked to order' breakfast. We shall return, hopefully for longer next time!!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you very much for the brilliant 5 star review we really are thrilled to hear that you enjoyed your time with us, Hailey's spikes will be even higher than usual when she sees she has been mentioned :) . Glad also that you love our breakfast offering too. It is snowing here today, so hopefully when you come back for longer the weather will be kind to you. Best Regards Victoria

"Fabulous, and a great trip down memory lane. "

5
27/01/2018

My wife & I decided on a late 2 night getaway and chose this hotel because of the great reviews, reasonable price & the unexpected January weather forecast of sunshine on the Fylde Coast!! Having spent most of my childhood in St Annes it was also an opportunity for a trip down memory lane. On arrival we were welcomed at check-in by Joey who was extremely polite & courteous explaining all the various hotel facilities. Our executive room with sea view had recently been refurbished as I understand have most, if not all the rooms. The furnishings in our room were of an extremely high quality and with a first class finish. We ate in the hotel on both nights and found the food very good; no complaints whatsoever. But what impressed us most were the staff, at reception, the bar & restaurant and housekeeping, who were all, without exception extremely helpful & polite - nothing at all was too much trouble. I'd highly recommend this hotel. Oh, and I nearly forgot that we walked from St Annes to Lytham St Annes along the promenade and coastal path. It's about 3 miles but well worth the effort / exercise particularly after a full English - which was also very good! We'll be visiting the Glendower again. Cheers.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, It is wonderful to hear someone take a trip down memory lane and not be disappointed with the journey !! Great news that you enjoyed all aspects of your stay and the walk is a great one along the coast !! We would be delighted for you to return sometime in the not too distant future. Kind Regards Victoria Cornwall

"A lesson for many"

5
27/01/2018

This hotel is an example so so many up and down the country .an old building yes but there is a constant ongoing programme of updating all areas .the rooms are now modern and appealing with all home comforts .every effort is made to keep all areas of the hotel get equal attention.if only other hotels took a leaf out of the glendower model .weel done .keep it up .

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well thank you do much for awarding us 5 precious stars, it really does mean a lot to us as a team to hear fantastic comments such as yours it gives us all a real boost. Watch this space for further developments within our reception and bar area !! Many Thanks Once Again. Victoria

"Perfectly adequate for a short stay..."

3
26/01/2018

I recently stayed overnight after a celebration held in one of their function rooms. This is the second time I have visited, although only the first time of staying. On arrival, I was greeted very well and have to say that most of the staff are extremely polite and will go out of their way to help. I was advised that the hotel had undergone a refurbishment recently, although I couldn't see any differences on the ground floor. When I went up to my appointed room, I found it to be quite small and cramped for a double, so was pleased to be travelling alone. The room had been decorated, but it appeared as though the wardrobes and bedside tables had been given a lick of paint by an inexperienced painter. The carpets in the room and corridor were still quite tired and had a slightly grubby appearance and the door to the room stuck open. The bathroom sink hot tap was loose and swiveled around. The rest of the decor was adequate for an overnight stay, but had my trip been longer, I would have asked for a different room, or moved to a different hotel. The food was really very good and plentiful, with great service, especially from Jim, who I remembered from my last visit and is a credit to the team. I have to say though, that everyone on duty does try their best to make your stay a pleasant one, so they definitely get top marks for customer relations and it's not really their fault that the decorations have been skimped on. In the words of 4 In A Bed, would I stay there again ? NO. Sorry :-)

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I have just responded to a review below a glowing 5 star review from guests that attended the same function so I am certainly pleased to hear you also enjoyed the party too. I am disappointed to hear that you feel we skimped on our half a million refurbishment programme this is obviously disappointing however maybe it wasn't just to your taste. I have had the bathrooms issues rectified and I do apologise that the tap spun around. Kind Regards Victoria

"Simply functional - food and sleep!"

3
22/01/2018

This is an older style hotel which has seen better days - much in need of renovation. The room was up 2 flights - and good enough for the 1 night stay apart from the shower which blasted scalding water - and I couldn't get past the boiling stream to adjust it! A bit like a Carry On film....At least it is quiet and I slept well. Food is average - service friendly enough. No letter home on this one.

"Great hotel and staff"

5
21/01/2018

Really enjoyed our night away for a family 60th celebration. The hotel staff were flawless, every staff member we encountered was fantastic and couldn't do enough for you, they are all a credit to the hotel and obviously work very hard. The ribble view room was fantastic, we asked for this room as it has 2 bedrooms which is perfect for us and our children. The sunset looking out of the balcony windows ??. The buffet food at the function we could not fault, really nice. Breakfast also good, the kids loved the small nutella portions, however scrambled eggs on toast only came on one slice of toast, so toasted another piece ourselves. Disappointed the games room with the pool table and stacked full of spare tables like a junk store room. Will definitely come back to this hotel in the future, and hopefully we can have a game of pool!

"Fabulous gem!"

5
17/01/2018

We only stayed on an overnight stay but happily have stayed much longer. Our room , a family standard, was more like a suite. It was clean, airy, well furnished and decorated. All staff we came into contact with were more than helpful and polite. Breakfast was fresh and plentiful. Super hotel in an excellent location. Can't fault it!!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, It truly is fantastic to read that you find us to be a gem, and that you thoroughly enjoyed the short period of time in our hospitality. On behalf of myself and the team thank you for taking the time to leave a 5 star review it really is appreciated. We hope that you will choose to stay with us again when in the area next. Best Wishes Victoria

"A real treat."

4
16/01/2018

My wife and I recently visited the hotel along with some friends, we stayed for four nights and we booked bed breakfast and evening meals. we arrived and were given our room keys we found our double room and went in, we were a little disappointed, to be honest, as the bed looked a bit smaller than a double bed, and the room itself was quite small, however it was very clean, I myself struggle with arthritic knees so I need a shower as I cannot get out of a bath, we had both, but unfortunatly you could not turn the shower on unles you actually got into the bath as there was a glass screen that waas fixed to the bath, and the tempreture knob was broken.when we went down for our evening meal we were very pleased as the menu was great and we could order anything from it, the food was fantastic, every meal was superb, also the staff were great from the receptionists to the waiters. many thanks to all the staff. Mr.D.C.Williams.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well firstly it is great to hear that you found us to be a real treat, and that you so enjoyed your dining experiences with us in "Coast Brasserie". As regards your room it is rather niggly that the temperature knob was broken and for that we must apologise, I would recommend should you wish to return (which we hope you will) that you discuss with reception your needs re the shower as we have lots of bedrooms with walk in showers which would be more suited to your needs. Thank you once again for the lovely review. Best Regards Victoria

"Much improved 2nd stay "

5
14/01/2018

Decided to try this hotel again after a comfortable stay last year with a few unfortunate issues so glad we did Booked direct this time and reception staff on the phone and at check in check out were first class . Hotel had a calm tranquility about it and suites the area all the day staff we met were excellent professional &personable night staff a little less so but still fine Our executive room was good quality throughout with sumptuous soft furnishings nice new. Bathroom too Only slight downside was a rather small tv for the size of the room and average quality tea tray only one biscuit pack was a bit mean and no bottled water . Breakfast great quality and perfectly cooked and served in a beautiful restaurant Would definitely stay again after this experience glad we gave it a second chance

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well I am certainly happy that you gave us another chance to impress you and that we succeeded phew !! I take on board your comments regarding the Tv's we are under contract and have already started the process of renewing with much larger smart Tv's so watch this space !! Thank you for taking the time to leave your review and we hope to welcome you back very soon. Kind Regards Victoria

"Brilliant"

5
12/01/2018

This is our 3rd stay at the Glendower. The hotel is perfectly situated to enjoy St Anne's and also the surrounding area. We stayed in a room with a sea view which was spacious and well thought out. The staff are excellent. Very welcoming helpful and friendly. Breakfast is excellent with lots of choice including eggs Benedict and scrambled eggs and smoked salmon. We will definitely be returning soon.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for your excellent 5 star review, It is wonderful news to hear the specific things that you enjoy during your time with us. We look forward to seeing you again in the not too distant future. Best Regards Victoria

"New Year celebration"

4
12/01/2018

Came to this lovely hotel for a New Year Break. The hotel is in a lovely position for walks on the beach. Smart decor throughout, very good food and nice staff. The New Years Eve celebration was extremely good it was obvious that a lot of effort had gone into the event. I am sure we will revisit The Glendower at some time.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Wonderful to hear that you had a fantastic time celebrating the New Year with us. We should be delighted should you return to visit us during 2018 where hopefully we can look forward to lot's of happy summer seaside days ! Kind Regards Victoria

"great hotel st annes"

5
02/01/2018

Arrived on the 27th Dec for a well earned break after a mad Christmas. Unfortunately was first put in a small budget room, my wife went down to reception and they said sorry it is the wrong room and we were took to another std double room, helped by Amanda -thank you, the offer of the wine was there great. The hotel is very up to date, walk in shower was lovely and modern. The room we stayed in was a little dark (could do with a single light maybe in the corner). Breakfast was superb, the only thing with the breakfast the eggs were stone cold, apart from that really nice hotel and happy staff. Would we go and stay again?? yes sure we have just booked again, happy 2018 to you all!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well a Big Happy New Year to you too !! Thank you so much for the eggsellenct review ...Nest Time if your egg is not to perfection PLEASE just call one of the team over and send it back, we don't always get everything right for one reason or another but I promise you and every one reading this ....if its not right just say so and we will do our level best to make it so ... We would far rather you tell us and make it right, than you not enjoy your breakfast as much as you could !! Please could you contact me directly on the time and date of your next stay, so I can make it Eggstraspecial for you.... Rubbish i know but I coundn't help it Many Thanks Victoria

"Festive Break "

5
27/12/2017

My family and friends booked the Glendower for the 4 night Christmas break from 23rd - 27th December... From the moment we arrived in the car park we were greeted by a lovely young guy who helped us with all our luggage and carried everything up two flights of stairs for us. The staff throughout our stay were absolutely first class!! Nothing was too much trouble for any of them. The room was spacious and lovely and suited our requirements perfectly. The meals were delicious, everything served was perfect including a sumptuous Christmas Lunch, Christmas Eve and Boxing Day Gala Dinners and a Gala buffet which was beautifully presented. The entertainment was good but it did tend to cater for the older clientele and so we would definitely request other types of entertainment for next year.... and something which could go on until much later in the evening!! It would be great if we could also have better organised team games and quizzes.... Anyhow we loved the Festive break @ Glendower so much that our party have all rebooked again for Christmas 2018!! For the money you pay it is absolutely amazing value and great fun too !! Thoroughly enjoyed by all!! Thanks to Victoria and staff!! ????????????

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, We couldn't be more delighted that you all enjoyed your time with during the festive period, and so pleased you have chosen to rebook again for next year !! I am going to mix the entertainment up a little for next year and we shall also add some more activities, Putting Competitions etc !! I would like to take this opportunity to thank you for choosing the hotel and for your continued custom. A very Happy & Healthy New Year to you and all your family. Kind Regards Victoria

"Overall a nice stay "

3
27/12/2017

Me and my family stayed here for three nights in a family room. Upon arrive the staff were very welcoming and friendly and the hotel itself was very clean. The room was lovely and vary spacious with a nice bathroom. The food was good each night but it could have been better! The staff were very attentive to our every need I must say. Overall this hotel was nice for a short break

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your review of the time you spent with us, and that you feel we are nice for a short stay. We aim to exceed customer expectations so I am little disappointed in your thoughts on the food, as this something we usually excel with. I hope this will not deter you from returning to stay with us again. Kind Regards Victoria

"Below usual standard for a Best Western Plus hotel"

3
25/12/2017

We booked this hotel for the 3 night Christmas break. We stayed in room 123 which is a compact classic. The signage on the corridor is wrong to the room. In the room the hot water tap in the bathroom sink swivels round! It is impossible to fill the kettle under the sink taps as there isn't enough room to fit the kettle under. You can't get to fill it from the bath taps either without getting into the bath as the shower screen is in the way! The heated towel rail stays on continually and is boiling hot at the bottom which is a hazard. The finish to the newly refurbished bathroom is poor. The double bed is small with poor quality bedding. The walls are paper thin. The access door to the corridor is squeaky. The lighting in the room is poor. There are 2 chairs in the compact room which take up too much space. The room is hot, even when the radiator is off. The double glazed window lock is ill fitting, my husband used some cardboard to make the window shut properly. The staff appear to be untrained. They work in isolation with no clear leadership. It's difficult to get a drink at the bar as it is often left unattended. I booked the stay directly with the hotel for which a bottle of wine is advertised as being given on arrival. I asked for this 3 times and was told if not in the room it would be placed there.It wasn't so I was then told I would receive it at check out. There are glossy brochures in the room advertising certain events which state there will be a bottle of wine in the room! All in all a Fawlty Towers experience at very expensive prices.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Good morning, Firstly I would like to thank you for your email and feedback. We really do appreciate all comments whether good or bad as this is vital information that we can use to improve. I do hope your husband is feeling better, it really is unfortunate he gradually became more unwell with flu during your stay and appreciate he would have benefitted from a good night sleep in a comfy bed without disturbance from other guests. I can assure you that room 123 was not a smaller Compact Double, the room you were allocated was a Classic Double which we allocate to guests who are sharing and can confirm that there were no upgraded room available at the point of enquiry, these rooms are popular and usually the first to be booked. Also I would like to acknowledge your comment regarding the price you paid, this was not for the accommodation only but included festive dining and entertainment. As rates naturally increase during Christmas and New Year, we are conscious to remain competitive with other hotels within the area and endeavour to provide a high standard of service and offer a package that is value for money. In regards to the wine, I can only apologise for the lack of communication amongst the team. The complimentary bottle of wine that we offer when guests book direct is excluding special breaks such as Christmas and New Year as these packages are generally only bookable direct anyway. However, as you were offered the wine during your stay of course this should have been honoured and I am sincerely sorry that we didn't deliver on what we promised you. I have spoken with the team since and advised that there were notes made on your reservation during your stay regarding the complimentary wine and these should have been checked for clarification at the point you queried. I thank you for highlighting the maintenance issues and shall pass this information onto our maintenance operative to investigate. Again, your feedback is important to ensure any issues are resolved. I truly am disappointed that your stay did not meet your expectations. I would love to welcome you again and offer a complimentary upgrade to the best room in the house ( a bottle of wine without question) and ensure a memorable stay. I invite you to contact me direct so I can personally look after your reservation. Kind Regards Victoria

"Great Christmas Party"

5
24/12/2017

The Christmas party at the Glendower was excellent. The food was very good, the entertainment was good and the hotel itself is very smart and comfortable. My only concern was the price of the beer being over £4 a pint.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for your excellent 5 star review, I am delighted to hear that you really enjoyed the party, as the drinks are All Inclusive including fully branded spirits I wonder why you bought a pint maybe it was beforehand and I can assure you that we are actually very competitively priced against our competitors. I am glad this did not deter you from having a great time. Happy New Year. Victoria

"Comfortable hotel with friendly staff"

4
22/12/2017

We are locals but stayed a few nights between moving houses and really enjoyed it. Our room was small but comfortable, think they call it compact, but it had everything we needed. They bed was a bit soft for my liking but you can't win them all. The breakfast was excellent with a large cold buffet area and hot food cooked to order. Jim was very helpful with by wife's non-dairy diet. We didn't take dinner so cannot comment. The only problem we had was the weather was atrocious, not their fault, and one afternoon on arriving back we got soaked at the front door which had been shut due to the high winds but there was no-one there to open it, which was their fault !

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well firstly let me apologise for you being trapped outside in such inclement weather, this was certainly not our intention. I am very glad to hear that all else was up to our usual standard and I hope you have settled back into your home and had a super Christmas. Best Wishes Victoria

"Not good."

1
16/12/2017

Terrible night in a room with a leaking roof and a less than comfortable bed. Wet gear & broken sleep is not what I wanted. Staff informed overnight and some sympathy but clearly the problem was already known about (told it was due to a faulty flat roof). Wasn't asked about my stay on check out. Disappointing.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, This is most disappointing to hear, I have spoken to maintenance and there has been no report of a leaking roof in a bedroom whatsoever. Should you have brought the incident to our attention on checkout we would have gladly tried to reimburse you or offer some form of compensation for your wet clothes. Please contact me directly should you wish to discuss the issue. Best Regards Victoria

"best christmas party.... EVER"

5
13/12/2017

this is my forth christmas party at the glendower. three evening parties.... the great free bar, canapes, bucks fizz arrival, 3 course meal, amazing dj and fish and chips to go home with yesterday i took 140 of my gorgeous customers for my zumba suzy party. the staff from the first booking of the event in June have been amazing. Sophie has done everything possible to keep up to date of all sep moneys been paid. right up to menu and seating arrangements the night before. on the day the staff laid out a beautiful Christmas decorated room that took your breath away. all my customers sat for 12 ish and the hot food was delivered.... bar staff incredibly helpful. the guy who seemed to be head organiser was so helpful.. with bits and bobs i was asking for to make the party go smoothly. there was a great bar man who helped me with pass the parcel.. i think he was enjoying the games too. i cannot sing the glendowers praises enough will definitely be booking for next year. so many happy customers... all commenting how great this hotel is. and even a afternoon tea raffle donation thank you so much.... couldn't have had a better day

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear madam, What a joy to read your fantastic review, all the team here are so happy that you all enjoyed your party and as this is now your fourth year celebrating with us, we especially appreciate you returning to us. So glad to hear the party games were such a success David was probably hoping to win !! Fantastic to know that you will be returning to us again, we look forward to it....although we have to get through an entire year first !! On behalf of myself and the team we would like to wish all you lovely Zumba ladies a very Merry Christmas and a Happy & Healthy New Year ! Best Wishes Victoria

"Christmas party "

5
10/12/2017

This was our first time here and was great value for money as set price with unlimited drinks!my staff loved it!we are only a small team of 7 but with great food ,atmosphere and fun games!we will be there again next year!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for your excellent 5 star review of the Christmas party, we are all delighted to hear that your team enjoyed their evening, and even better that you will choose to return and party with us again in 2018 ! We wish you a Merry Christmas and a prosperous New Year !! Kind Regards Victoria

"Much needed break away"

5
10/12/2017

Have just returned from a two night stay at this lovely hotel, we had a sea view executive room which was huge!!! The newly decorated rooms were just to our taste..modern, stylish and simple yet beautifully chic, the sea view was great, staff were just wonderful( big shout to John the night porter who was hilarious and hailey who was just lovely). Meal wise we ate breakfast only...freshly made cooked breakfast with a good choice of breads/cereals/ for the non carnivorous guests....spotlessly clean throughout. Our favourite part was the quiet room just past the reception...great place to catch up with the daily newspapers and relax...thanks to all the staff you made our weekend really special.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Wonderful to hear that you like our taste in decor for the bedrooms, each and everyone of the 61 rooms here at the hotel have been refurbished to the same standard. I will pass on your lovely comments to Hailey & John who Im sure will be most pleased to be mentioned. We would like to take this opportunity in wishing you a very Happy Christmas and we should be delighted if you came to visit us again in 2018. Best Wishes Victoria

"Excellent value"

5
10/12/2017

Good clean and tastefully furnished room - standard double. Good quality included breakfast. Great location on sea front and a few minutes walk to shops and cafes of St Annes. Christmas decorations not tacky unlike some other hotels on sea front.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear madam, Thank you for your fantastic 5 star review, and I am really pleased you like the Christmas decor as I did it hahaha !! We hope that you will return to stay with us again, in the meantime we wish you a very Merry Christmas.! Best Regards Victoria

"Stayed twice at tha Glendower in the last 10 days. Rooms were huge, decorated to a high standard and very comfortable."

5
09/12/2017

Nice hotel with the highlight being the staff. They are so helpful and friendly. We had our dog with us and all made such a fuss over her. We will definitely return. This is a lovely area and we were so pleased to stay in such a comfortable hotel with GREAT staff.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Wow, twice in 10 days so glad you chose to revisit us, and for the fantastic 5 star review. I will pass on your high praise to the team who will all be really pleased to hear they are Great !! From all of us here at the hotel we wish you a very Happy Christmas, and we hope to see you again in the New Year. Kind Regards Victoria

"Family visit"

5
06/12/2017

A wonderful surprise to find this amazing room available for a visit to the area whilst catching up with family in the area. The hotel was welcoming and well kept. A real touch of luxury to be found in this family room - Fairview.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, I am so glad that you did find us and that you enjoyed the family suite, the views are spectacular and it's really good to hear that you found it to be luxurious too. We also have the Ribble View Suite for future reference. The team and I would like to with you and your family a very Happy Christmas !! Victoria

"A Christmas Party to Remember"

5
05/12/2017

We had a joint party night with our parent company, colleagues from Glasgow stayed in the Hotel we joined them early evening for the Party night. Everything was first rate, staff were efficient and polite. There was a good on the menu all the food was hot and fresh. Comfortable lounges for when we needed a break from the dancing. We may have to book here again. Thanks

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Fantastic news to hear that you all enjoyed the party night, they really are good fun and it's lovely to hear that you found the team to be in good festive cheer !! Please do consider joining us for more of the same next year !! Wishing you and your family and friends a wonderful Christmas. Victoria

"visiting family in Lytham."

5
28/11/2017

Just spent 2 nights at the Glendower hotel St Anns and as usual is very comfortable, welcoming, and newly refurbished, also Breakfast in the coast Restaurant was delicious and such a good choice of menu.Hope to return soon in the new year.GREAT HOTEL..

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Fantastic to hear that you will be visiting us again in the New Year, I can hardly believe that this one is nearly over. Thank you for the 5 star review, and may I take this opportunity to wish you a very Happy Christmas !! Kind Regards Victoria

"Great hotel"

5
25/11/2017

We only booked this hotel as it was pet friendly, however don't let it put you off visiting if you don't have a pet, we had a pet friendly family room and it was perfect with a separate sleeping area for the kids, if there had been a pet in the room before you would not have known, the room was very clean and well presented, Pets are allowed every where in the hotel apart from the restaurant, this was not a problem as we eat in the bar, the food was very good Breakfast in the morning was cooked to order and very tasty The beach across from the hotel is beautiful and easy to get to with a nice pier and sea front with in easy walking distance Great gym, probably the best i have been to in a hotel Finally the staff, these people were great, very friendly and nothing too much trouble would definitely recommend to anyone

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Firstly I really appreciate you pointing out to other readers that although we are pet friendly we have 6 designated pet friendly rooms, one of which is a family suite, as it is important that people are aware that there are only a limited amount of dogs at any one time. We are so happy that you enjoyed your time with us and the beach just across the road is perfect whether you have a dog or not. Hopefully you will return to visit us again sometime in the future. Best Regards Victoria

"A "Gem" on the Ribble Estuary."

5
22/11/2017

This was our first visit, and we were looking for somewhere to relax and feel pampered. We FOUNd IT !!!!! Very friendly Reception and welcome. Hotel looks to be completing quite a refurbishment and feels very good. Very clean and well manitained property. The staff throughout were always courteous and helpful. Nothing was too much trouble. Situated to the north of the Hustle and bustle of the Sea Side Holiday hotels , but within 5 minutes walk along the prom to St Annes Centre.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well we are sure glad that you did find us !! Thank you for the fantastic 5 star review after your first time staying with us, it's lovely to hear that you found us to be courteous and helpful. Now you have found us please make sure you don't forget us !! Many thanks Victoria

"A real gem, impressive!"

5
21/11/2017

Recently had a visit to this hotel with my wife. We enjoyed a superb evening dinner, choice of food, served with style and at a very reasonable price. Having sampled hotel meals in London in the last week, THE GLENDOWERis up with the best and is worthy of much praise and would highly recommend it.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you so much for the "Gem" classification, and the 5 stars, it really is great to hear that we are keeping up with our peers down in London !! We hope you will come back and dine with us again sometime in the not too distant future. Kind Regards Victoria

"Short break "

5
19/11/2017

We booked this hotel on booking.com after typing in pet friendly hotels but when we arrived there we was told that there was only so many pet friendly rooms and that they was all taking we did not no this as booking.com did not state this when booking the room but they overlooked this and still let us have the family room which was lovely and clean and lovely and warm the beds where really comfy abd cosy the receptionist was very helpful and went out of his way to make sure my 1 year old daughter had a cot to sleep in we will deffo be booking this hotel again thank you so much for a lovely break ??

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, So glad to hear that you were not disappointed with your room and the time you spent with us. It is always music to our ears to hear that you will be returning to stay with us again. Really appreciate the 5 stars too !! Many Thanks Victoria

"Dirty"

2
15/11/2017

We stayed her for 10 days in September. Booked the Ribble Room which is a 2 room suite. The carpets, couch and chair were very dirty and the room smelled. I removed one chair from the room because it smelled like urine. The carpets were stained and we could not go without shoes. Very disappointed. The staff was friendly however but seemed over worked.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for your correspondence however I do really have to dispute your comments regarding The Ribble View Suite or indeed any bedroom within the hotel. On the Ribble View Suite alone we have spent 15 thousand pounds on a complete refurbishment including brand new carpets, sofa and chairs 2 new bathrooms, beds and curtains to name but a few items. During your stay you did indeed mention the chair and each and everyone of us could not find anything wrong with it nor the sofa or the carpet apart from a slight footfall mark from the balcony. I would be the first to admit if we had failed you in some way however on this occasion I feel your comments are unjustified. We wish you well for the future. Victoria

"Warm, welcoming & wonderful."

5
12/11/2017

Such a lovely hotel, beautiful room overlooking a lovely sandy beach. Been made to feel so welcome and staff are so attentive to both myself and my dog. We have had a great time. Thank you so very much??

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the wonderful comments and 5 star review. We are really glad that you felt so welcome along with your 4 legged friend. We hope that you back to visit really soon. Best regards Victoria

"Brilliant hotel"

5
08/11/2017

We had our wedding here in Nov 2016 which was amazing and we could not fault anything. We then stayed here on Sunday for our wedding anniversary. As they knew it was our wedding anniversary there was a card in the bedroom for us which was lovely gesture. Even in the morning when we went to check out a lady on the desk said "I hear congratulations is in order". The Food was amazing and we had our evening meal and breakfast there. The staff are so friendly and helpful especially Sophie. This really helped at meal times as I have allergies and they informed me of what I could have to eat. The bedroom was beautiful. We couldn't have asked for a better stay and we will be booking to stay again.

"Consistently very good"

5
02/11/2017

We have been staying at the Glendower for a few years now and each year, under Victoria's management, the hotel gets better! A warm welcome is guaranteed from hard working and very helpful staff who remain at the hotel from year to year. The bedrooms are all recently updated and the ground floor offers extensive comfortable lounge areas for chatting, relaxing and enjoying the bar - many modern hotels have minimal ground floor facilities. The Coast restaurant would succeed on its own an is very much better than many hotels, with an extensive a la carte menu that everyone should enjoy. There is even a big selection of chef prepared dishes at breakfast, in addition to a buffet. The hotel is perfectly located to explore the local area, almost opposite St Anne's Pier. We abandon our cars in the hotel car park (no charge) and either walk or take the regular bus services to Fairhaven Lake, Lytham shops etc or into Blackpool and onwards to Fleetwood. The beach is vast and well always visit the Life boat station. There is plenty to do! I would thoroughly recommend this hotel for a relaxing and enjoyable break. We always leave refreshed and want come back!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thats a really lovely review and we all very much appreciate you taking the time to ;eave your fantastic comments !! We have further development's taking place in the New Year which we are all really excited about and we hope that you be returning again next year to take advantage of these. Thank you once again for your continued support. Kind Regards Victoria

"A bit iffy"

2
27/10/2017

The room tucked away at the back. Bath did not retain water, fault with the plug. The hairdryer was fixed to the wall about two yards from the nearest mirror! The perils of requesting a single room. Hotels never seem to like single travellers. Food not wonderful, beef awful. Noisy party on the Saturday night. Staff fine.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well this is a real disappointment to read, firstly our single rooms have been fully refurbished and throughout the week I would say 50% of our customers are single traveller's so that certainly isn't the case. I am sorry we failed to impress you on this occasion, and we would hope that you would choose to return to stay with so we may have the opportunity of offering you a superior experience. Best Regards Victoria

"Depends on the room."

3
24/10/2017

Second visit for me, both visits for work. Didn't review the first time around but the niggles from then still stand. On the positive side, it's a great location, and if you get a room at the from then you get a great view.. On the negative then some basics, the wifi is rubbish, from two separate rooms. The tv system is also worse than rubbish with more than 50% of channels not working. The food and staff are decent enough but I'd say 3 star at best. I've stayed there because of location both times, I'll look elsewhere next time.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, In response to your feedback, we are indeed a 3 star hotel however that should not affect the wifi connection nor the tv channels, this is the first complaint I have heard of regarding these issues and I will look into both of these with immediate effect. I am sorry to hear that you will be looking for alternative accommodation, should these not be to your liking either we would be delighted to welcome you back. Kind Regards Victoria

"Super hotel in a splendid location"

5
21/10/2017

We went in a family group and occupied a family and a double room. The rooms were very spacious and presented beautifully. There are a variety of very comfortable lounges where you can enjoy a drink, snack or afternoon tea. The prices in the restaurant are reasonable and the food delicious. The staff were all very pleasant - the dining room staff were absolutely super.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear madam, I am so glad to read that you found our rooms to be beautifully presented ( My Job) and the food to be delicious (Not my job) !! On behalf of myself and the entire team as it really truly takes every single member of the Glendower to make your stay a special and memorable one we truly appreciate the 5 stars and your lovely comments and should be delighted if you wished to return. Best Wishes Victoria

"Family Occasion"

5
18/10/2017

Have stayed at this Hotel in the past with mixed feelings but under its new management cannot shout its praises too highly. Major refurbishment has renovated it to a high standard. Rooms comfortable, food excellent and staff friendly.The Manager Hailley bent over backwards to make our 3 day stay stress free, be it tables for 8 at dinner or a last minute lounge lunch for 8. Will definitly be returning.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well this is certainly wonderful news, may we thank you kindly for the 5 star review and we hope to keep on impressing you with the many refurbishments we have planned for the future. Thank you for your continued and loyal support. Kind Regards victoria

"Locked out and sent on a wild goose chase"

3
17/10/2017

I probably should not review a hotel while I am still staying in it. I should also refrain from knee-jerk responses after a 9 hour working day with a 2.5 hour drive after it. But I'm feeling a bit cranky and it's late, so here goes! I arrived at The Glendower at about 8.30pm to find the door locked. It is an automatic door with one of those accessible buttons to trigger it, but it does not work and I was left trying to ring the bell or catch a receptionist's eye to get let in. Having eventually gained access I was quickly checked in and given directions to my room. The hotel is, as you will have gathered from other reviews, a bit of a rabbit warren with some odd room numbering, but after 10 wasted minutes with two heavy cases, I had to admit defeat and head back to reception..."which stairs did he tell you? Oh, he's new, it's much better up this way, here, I'll show you!". The room wasn't bad and me and a colleague got into Anatolia, the Turkish Restaurant just before they shut up for the night, so we returned to the hotel stuffed and mellow...only to find we were locked out again. Repeat the ring door bell, wave at reception, pray, curse, etc. until someone leaving gave us a chance to sneak in. Despite all that, it's not a bad hotel. It just isn't good either. It's a bit like one of my old school reports; not enough attention to detail, but pleasant enough.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Your review really saddens me to read !! I would really like to think that this is an isolated incident, but please rest assured I take your comments very seriously, judging by the time and date of your review I believe the "Door Gate" situation maybe attributed to hurricane Ophelia and I promise I'm not making this up, when the winds are very high as we are positioned directly across from the seafront the door activation system can go a bit haywire it has only happened a couple of times and I and the team are truly sorry that you were on the receiving end of not being able to get in !! I appreciate we are not top of the class on this occasion, however should you wish to return please contact myself directly and I will make sure that we score top marks and unlike my school report ..."If only she would listen and pay attention" I have and I will !! I look forward to hearing from you in due course. Yours Sincerely Victoria Cornwall

"Superior Hotel"

5
17/10/2017

What a beautiful, genuinely, 'Pet Friendly' **** hotel which has the perfect location, atraight across from the sand dunes for invigorating walks. All the staff were excellent , most friendly, approachable and helpful. In particilar, Joey, on reception gave us a very warm welcome, and Hailey was superb seeing to our and Wilf 's (! our 5 y.o black labrador) needs ie doggie biscuits & especially cooked doggie sausages . Very comfortable and spotlessly clean. Already looking forward to retutning along with our daughter & partner. Thankyou in making our mini break so enjoyable. kind regards John, Irene & Wilfy xxx This hotel is very comfortable and spotlessly clean. Thank you in making our stay so nice and hopefully we will return along with our daughter & partner Our food was lovely

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well I am happy to tell you that "Wilf" achieved what can only be described as celebrity status during your time with us, what a guy !! And the Dog isn't bad either !! Seriously though, so glad to hear that you had a fantastic time and that you will be returning along with your family, it really means a lot to receive a 5 star review. And just to remind any future guests that maybe reading we only have a few pet friendly rooms, and dogs are only allowed in selected areas throughout the hotel. Many Thanks Once Again. Kind Regards Victoria

"Regular Customer"

5
17/10/2017

I travel for business and have been based in Lytham for the past 9 months. I've stayed at the Glendower around 70 nights now. I primarily picked the hotel because it had a gym but have since continued to stay because all the staff go out of their way to make your stay as pleasant as possible. Hannah on reception and Jim at breakfast particularly have made working away from home for so long easier than it should have been. Thank you to everyone at the Glendower and for the card left for me when they knew I wouldn't be coming back - genuinely touching. If I'm ever back in the area I know where I will be staying.

"Fantastic dog friendly hotel"

5
09/10/2017

My partner and I, visited this hotel with our two small terriers. The welcome mat was well and truly out, including a blanket, food and water bowls, and a little snack. The beach is within 100 metres of the hotel.. we found walking the dogs around a delight as many people said hello. They found many new friends on the beach. At the far end of Blackpool we found a lovely green area near Norbreck castle hotel for walking. For the adults. We were very pleased with our sea view room. The breakfast had a huge variety to suit our needs. The evening meals we passed on, choosing to go local. There was a bit of a fault with the toilet, but someone was looking at it within 3 minutes of reporting. Our experience also included treatments in the salon. We had a thoroughly relaxing and rewarding time. The hotel is of an age where strange steps are along corridors, and it isn't just straight lines to go everywhere. We like that character. There is plenty of parking. The staff were friendly and helpful. Exemplary. We will return and wouldn't hesitate to recommend a stay here. If you want access to Blackpool, but don't want to be in the bustle, or enjoy pleasant beach walks this hotel must be a contender.

"Poor value for money"

2
08/10/2017

Stayed here with my husband and baby. We paid £135 per room, definatley not worth it. Trying to manuver around the corridors upstairs with a puschair was nearly impossible. Surley people have had this problem before? But we were not warned even when staff saw us walking in with a pushchair. We booked this hotel away from blackpool centre as we thaught it would be child friendly however there were people having what seemed like a party in the corridor right outside our room until 4am... Abit of a nightmare when trying to get a 4 month old off to sleep. The hotel downstairs is lovely but the rooms upstairs are very small and not what u expect for the money. You would think for the price breakfast would be included. Wont be returning.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear madam, I am naturally disappointed to read your review of the time that you spent with us during your recent stay. I am unsure as to how you booked the room ? I am presuming you did so online, as had you have contacted us directly we could have ensured that we allocated the correct room for the purpose of your stay. We would never knowingly allocate a room (in fact we would discourage you) that wouldn't be suited to your needs. I appreciate your dissatisfaction and I would really like to talk to you personally regarding this, please do contact myself at the hotel on 01253 723241 so that I may discuss this with you in further detail. Many Thanks Victoria

"Fantastic! "

5
08/10/2017

My husband and I went for a weekend away to see the illuminations! Having Never been to Blackpool before, the hotel owners were very welcoming and helpful! We are so glad we picked this hotel to stay in! Cleanliness was impeccable, as was the breakfast! Thank you so much for adding to a very memorable trip for us!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the 5 star review, we just love it when we make you happy !! Brilliant news to hear that you enjoyed all aspects of your stay, and please give us the opportunity to delight you again and return to us on your next visit. Kind Regards Victoria

"Holiday heaven"

5
29/09/2017

The hotel was very well placed, close to the beach (although the sea a lot further away), St Anne's is Flat and easily accessible for people with disabilities. The hotel was spotlessly clean with very pleasant staff, including an Aiden Connor lookalike as Manager. Food was very well presented and delicious,. Certainly a great place to visit.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, I know what you mean regarding the actual sea, I promise you the tide does come in to visit !!! Thank you for taking the time to leave your wonderful 5 star review, and we certainly hope that you will choose to visit us again sometime in the not too distant future. Best Regards Victoria

"Golden wedding anniversary "

5
24/09/2017

Stayed here with family to celebrate my in-laws golden wedding anniversary absolutely lovely hotel warm friendly staff especially Vincent who was fabulous throughout our stay a dog friendly hotel which was brilliant for our two who also loved their stay especially the sausages thanks for everything your hotel and staff are a credit to you

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well I can tell you that Vincent will be highly delighted to have been mentioned, as will all the team. We really appreciate your taking the time to leave us a fabulous 5 star review. We should be delighted to welcome you all back to the hotel sometime. Kind Regards Victoria

"Highly recommended stay at the Glendower"

5
19/09/2017

Excellent choice of hotel. Super food in the restaurant and very pleasant and helpful staff. Rooms very good. Plenty of car parking space and well located hotel near the main street in Lytham St Annes and a stones throw from the beach. Looking forward to another visit.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Delighted to read your 5 star review, so glad you enjoyed the Brasserie and all aspects of your stay. Thank you for taking the time o leave your favourable comments, and we hope to welcome you back really soon. Best Regards Victoria

"Good stay but a few niggles"

4
18/09/2017

Stayed recently to celebrate my wife's birthday. Reception (Lettitia) was very helpful in arranging to decorate the room prior to our arrival. The room we had (104) was large, in good order with a sea view although the water doesn't come that close the shore!! Not to everybody's taste was the location of the bath which is in the middle of the room rather than in the en suite. It is furthest from the window so exposure is unlikely!! The hotel was busy with a function so we were asked to eat late which suited us anyway. When we arrived at the restaurant there were only one or two other tables occupied so we probably could have come earlier if we wanted. The food was tasty and the service OK. The one thing that annoyed us was the setting up of breakfast whilst we were eating which at times was very noisy as the plates 'hit' the tables near to where we were sitting. Surely it can wait until everybody had gone? We had breakfast the next morning. There is no buffet as the waiter takes your order. You then assume it is cooked to order but that is dispelled as it arrives quickly and was luke warm at best. Reception also assured me it was cooked to order when I mentioned it on our departure. We have stayed at this hotel in past and we can see the investment there has been in rooms, public areas and staff training. In our opinion there just needs to be attention to the areas highlighted for this to move to a 5/5. It is worth booking the hotel direct as there are incentives to do so like a free bottle of house wine. Make sure you ask when you ring. No doubt we will be back in the New Year.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Both, Thank you for taking the time to leave your very positive review regarding your recent stay with us. I will however reiterate to the Food & Beverage team, to be respectful of our guests when going about their duties in the Brasserie. Regarding breakfast obviously you can't cook a sausage to order as that would take 40 mins, however everything is freshly cooked that morning and we have some of the best kitchen equipment on the market, so I am surprised you didn't get a hot breakfast, please in future mention this at the time and we can easily replace anything you are less than satisfied with. I am so glad to hear that you will be returning to stay with us again and we look forward to welcoming you. Kind Regards Victoria

"Large variation in room quality, good gym"

3
06/09/2017

Good points: The public lounges are lovely - nice decor and views There is a games room Gym is excellent, especially with the extra room since my last visit Breakfast menu is excellent, food arrived quickly and choice was good Decent wifi speeds Bad points: Unless you pay for an upgraded room you will have a long walk and a small room. The sink in my room was too small to fill the kettle (had to use bath taps) and the shelf position above the sink made it difficult to clean my teeth without hitting my head. Too many cushions and bolsters on the bed - pretty but pointless and just take up limited space.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Mr Hurley, Thank you for your lovely comments. We are pleased you enjoyed dinning with us and loved our public lounges. I see you stayed in a compact double which is one of our smallest category of bedroom. As the title suggests, the room is cosy and is perfect for the business traveler who is staying for one or two nights. We do have upgrades available from double standards, to 2 bedroom suites! Please call directly to book your next stay with us to ensure we can secure you a lift accessible room so you don't have a long walk. Kind regards Sophie

"A hotel where the customer comes first."

5
06/09/2017

This is our second visit to this seafront hotel this year. We chose it as it is dog friendly rather than just dog tolerant. They give your dog as big a welcome as we the guests get. All the staff are friendly and very attentive, and nothing seems too much trouble for them. The cleanliness is excellent. The food, which seems all home made, was excellent too. Our room was spacious, clean and comfortable. Just to sum it up it is a warm, welcoming, friendly and ideally located hotel worthy of a 4 star rating.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Mr Stevens, Thank you for your fantastic 5 star review!! Our selected dog friendly rooms go down a treat, and I am sure our head chef will be pleased to hear that you have enjoyed dinning with us. Our next aim is to gain a 4 star and I am pleased to see you approve of our goal! We hope to see you again very soon, Kind regards Sophie

"Good place for a weekend"

4
05/09/2017

Stayed at the Glendower over a weekend whilst attending a wedding at another venue. Hotel is situated on the promenade opposite the sandhills and beach and only a short walk away from St Anne's town centre. The hotel has free parking although we visited on a bank hoilday weekend so spaces were at a premium. Hotel check in staff were welcoming and helpful although we did have problems with the magnetic card they gave us as it wouldn't open the door, this necessitated three visits back to reception before we got it sorted (we also saw guest with similar problems and on our second day had to get the card reprogrammed again). Our room was a standard one, a bit on the small side but ok for a two night stay, the bathroom with over bath shower was very smart and looked newly refurbished. As it was such a nice afternoon we sat at the front of the hotel with friends but quickly became too hot as there was no shade. There were bases for umbrellas but when I asked at reception they said they'd all been damaged by the winds. I commented that it wasn't too big of a task to bring them in or at least replace them when damaged. Unfortunately for the hotel we decided to walk into town for a drink rather that from their bar. We didn't have dinner in the Coast Restaurant but had breakfast on two mornings, it's set in quite modern decor and again looks to have been recently refurbished. Again the staff were friendly and helpful and the waiter served "full English" was a welcome change from the buffet breakfast which nowadays seems to be the norm. There were also plenty of cereals, fruit, yoghurts and continental breakfast items on offer as well. We slept comfortably on both nights, on the first night there were a couple of functions being held but the music stopped on the stroke of midnight so not a problem. One thing we were surprised at was the hotel was dog friendly, had we known this we might have had seconds thoughts about booking, but maybe they keep certain rooms for dog owners. All in all we had an enjoyable weekend at the Glendower and would recommend it for a short break.

"Great location great décor"

5
22/08/2017

Traditional hotel at first glance. When you looks little closer you find an Edwardian building,well decorated and furnished. They look after your dog like a lord. Bedroom had dog biscuits and water dish ready for you and also a blanket. In addition there was a letter written to the dog welcoming her. She was well impressed. Bedrooms are well furnished with new modern ensuite. We only had breakfast as we were out all day,but the range of items served was surprising. Staff were most helpful both in the Coast restaurant and on the desk including the night staff when you need to take the dog to perform. John and Gaynor .

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I didn't meet you personally around the hotel, of which I am sad as I know from reading your review you would be right up my street.... Thank you for taking the time to leave your five star review, I thought 'It was well good" Hope you will come and stay with us again, I guarantee "It will be well good"....I say it all the time ...probably breaking all trip advisor well good advice !! Haha x

"Fantastic Break"

5
20/08/2017

We stayed at the Glendower for three nights recently. What a great experience! From check in, to Room everything First Class. We were Half Board. Food was excellent. Staff very friendly. a particular mention must go to Hailey who was very helpful to a couple on the next table, the lady had certain dietary requirements, Hailey helped her with the menu, she even went to talk to the Chef on the ladies behalf, she is an asset to the Glendower. Our room was a seafront room, very large and beautifully decorated. The bed was Huge!! First Class Hotel

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Wonderful to recieve a 5 star review, and I personally know Hailey will be pleased as punch to get a mention. I must thank you for taking the time to express your thought's on your experience on the time you spent with us, Glad you liked your huge bed...and I do hope that you will return to see us again very soon. Best Regards. Victoria

"Good place to stay in Lytham St. Annes"

4
19/08/2017

We stayed here for one night in August. We got the impression that they really wanted us to feel welcome. It was a very pleasant stay. The hotel has a nice lounge area and the restaurant is spacious. Our room was on the small side but adequate and spotlessly clean. The beds were comfortable and the tea-making facilities were welcome. The free Wi-Fi was also good. We enjoyed our breakfast, with its part buffet and part waiter served for the actual cooked breakfast. The parking was adequate. We would certainly stay there again.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your review, I am so glad to hear that you enjoyed your time with us ....and YES that is the best new's that you were made to feel welcome, the fact you even mentioned it, is music to my ears as ...without you are guest's we wouldn't really be doing ourselves justice. I know some of our smaller rooms are really quite small..Lol's ...But depending on your needs and wants on any particular occasion ..we will still be here to welcome you and look after you the very best we can. Hopefully you will return ... Many thanks Victoria

"Great location on the seafront with nicely decorated rooms, but I had a few issues."

3
19/08/2017

Firstly I'd like to say that I travel the world and the UK on business and so stay at many many hotels, also many Best Western's. My stay at the Glendower Hotel was for a weekend leisure trip with my son for a TVR Car Club gathering in Blackpool. I booked a twin room using my Best Western Diamond Reward Points. The Pro's of the hotel are that it's located right on the seafront and is a short walk from St Anne's Pier and a short drive from Blackpool. The hotel is nicely decorated inside and out and has a warm welcome feel to it. We did not eat at the Hotel so I can't comment on their food or dining service. Our twin room was also very nicely decorated and well appointed. Now the Con's... There was no internet working for the duration of our stay. I was told it was down 'due to bad weather', but to be frank it was not windy and it wasn't raining, so not sure why the weather was so bad as to take down the internet? When I reported the problem at a couple of points during our stay (Friday / Saturday) I was basically told there was nothing they could do as the I.T. support services were not available during the weekend. Now I'm sorry but internet access in this day and age is something that should be a given and considered a basic 'must have' for guests. As a company CEO I had work to do on the Friday evening and I was basically stumped without internet connectivity. If I was aware that there would be no WiFi I would have stayed else where as it is that important to me. Our twin room had two single beds as you would expect, they did seem particularly small and I spent all night feeling like I was about to fall out of bed and so my stay was not exactly 'comfortable'. Then the other problem was that our room was exceptionally hot (even though it was mild outside) and there seemed to be no way to control this. The towel rail / radiator in the bathroom was red hot and I couldn't find anyway to turn it off (although I didn't ask housekeeping). As a Diamond Rewards member I did get a free drink from the bar on arrival which was nice and greatly appreciated. In short this is a nice hotel, it was just a shame that the 3 'cons' made my stay 'Average' compared to the many others I have year on year on my travels.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Firstly thank you for taking the time to review the hotel, however I am not going to hide my disappointment at your 3 star review which by our standards is really not good enough. I have obviously seen your extensive reviews on other properties and can see that you have traveled the world extensively. People like you are so important to me and my business, as you articulate your issues in a manner that makes me want to improve on whatever has let the hotel down on this occasion, we are a 3 star hotel, and as I am sure you are aware Best Western as a collective are all independently owned and managed by the likes of myself. It is unacceptable that you were without internet, in this day and age it's accepted as a given so I can only apologise for this, as regards the twin's if you booked an executive twin it would be indeed bigger than an average single bed that we were used back in 70's. I am sorry we failed to impress you on this occasion, however I do hope this will not deter you from staying with us again in the future. Very Best Regards Victoria

"A perfect wedding venue"

5
19/08/2017

Having held our own wedding at The Glendower in 1986, it was very special to return again for our daughter's wedding.The refurbishments that have been done are very tasteful and the hotel looks great on all the wedding photos.The Georgian suite is a perfect size and shape for holding a wedding breakfast for up to 70 guests and 110 in the evening.From our initial visit, Sophie could not have done any more to help us: she was consistently friendly and professional.On the day, the food was superb and the staff worked very hard and with a great sense of humour, especally Hailey. We thoroughly enjoyed staying in The Ribble View room overnight with its lovely balcony with panoramic views.It rained on our wedding day but 31 years later I managed to get the sunset photo on the balcony I'd always wanted!Thank you to Victoria and all the staff for looking after us so well and providing a perfect venue for a wedding!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Oh Katherine, I make a point of never using anyones name as that is TripAdvisor advice...but I couldn't let this review go by being anonymous, this is the first time I have actually mentioned a name..... I bet I have spelt your name wrong as well hahaha, luckily you taught my daughter's and not me !! I CAN NOT tell you how honoured we are as a team, not just me..to have you return for your daughters wedding after your own.... I can't wait to put the photos up in and around the hotel of then and now. Thank you from the bottom of my heart for choosing us again to host your daughters wedding, it was a heartfelt, genuine occassion of Love and Happiness and one which we were so glad to be a part of. P.S Please don't comment on my punctuation ..... XXXX

"Not happy at all! Best western glendower st annes"

1
14/08/2017

I travel all over the world as you all know, and when in the uk I tend to stay in st annes at the glen-dower hotel Now normally it's fabulous as I'm a regular and stay a lot I always book a seaview room twin or king superior I call them direct or use a company online like booking .com Ok so imagine my upset when I called to book and was told to book online by a young receptionist I said I stay a lot and she said you need to book online we're full So I went on and booked and put in the comments it was me And asked for the normal Room if it was free or 1 near the lift as hubby has walking difficulties .... Then I called the hotel direct after I booked said I had booked and told the same girl my requirements if possible And said any twin or seaview near lift please .... Ok so I fly to the uk Drive 5 hours to the hotel from London and get there tired just want to take a shower and rest Well the lady on reception told me the rooms not ready yet ok I said could I pay for early check in I was told no.... Ok.... I asked for the manager and she came out said hello and I explained she said ok.... we have only one seaview left you're one and it's on the second floor up 2 flights of stairs and not near the lift ... and not a seaview really just part so I said has everyone else checked in she said no I said well I booked a superior/ executive seaview twin/double my normal room and I was told no it's taken I said could you not move anyone please as you no I stay a lot and I always take that or near to that room she was very rude and said no I asked why and she said we're full so after half hour of standing there getting nowhere I had to leave as the room I had booked £379 for 2'days was not free.... well I was not happy I went on there site and seen there was seaview rooms available for that night I tried to call them but they continually were engaged for 4 hours or so I used a friends phone and it rang right away I checked and they must have blocked my number or something as it was still engaged time on mine as I was ringing them from a friends phone ! I got through asked for the manager and a guy came on He said he was sorry the room got passed to disabled guests I said my husband is disabled and we always have that or near to that room I explained I had asked and he He apologised and said there is nothing I can do..... I am 100% upset and so let down by this hotel I give credit we're credit is due but the way I was treated was beyond belief and I am very unhappy about this I send a lot of people to this and other hotels with my reviews and I am upset that I was treated in this way I eventually got another hotel aT double the price and I feel the glendower should offer to rectify this situation as it is very very unprofessional of them and especially to guests who stay a lot Just wanted to make everyone of you aware Make sure you know what you're getting at this hotel as if they can treat me like this they can anyone I am disgusted by the manager lady with the blond hair on the front desk I thought she was nice but no she was nasty and very rude Did not want to help in anyway- she even told me they no longer have twin bed rooms??? I went upstairs and them rooms were all empty getting ready for check inn? Why she could not have moved us for the 2 days is beyond me?? That's the room I booked No one else had yet checked in to it .... Well why? I do not know

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Sadly your version of events, bear no resemblance whatsoever to the the truth. You have harassed members of my team and I will NOT stand for your bullying aggressive manner towards them or me. You are not welcome in my hotel, please do not try again to book via an online travel agent as we have your card marked, you are not welcome.

"LOVELY HOTEL, FANTASIC FRIENDLY STAFF"

5
09/08/2017

We stayed here for 1 night during the Lytham festival - we upgraded to a executive sea view room and it did not disappoint - beautiful room, lovely beds, clean, big and a great view of the beach - The best thing about this hotel are the staff, so friendly and helpful - they really made our stay special from the reception, to the restaurant to the night bar staff - all of them were really lovely and welcoming. Thank you for a wonderful stay at the seaside, we will definitely be back and we will bring the dog next time! I would recommend this hotel to anyone.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, It's a pleasure to read your fantastic review and to hear that we ticked all the right boxes for your stay. I shall pass on your comments to the team as their aim as is mine, is to make your stay the most pleasurable it can be. Thank you for the wonderful 5 star review, and we hope to welcome you back again really soon with doggy. Kind Regards Victoria

"Our Wedding "

5
07/08/2017

We had our wedding here on Friday 4th August. The hotel is lovely and the rooms were excellent. Breakfast was absolutely amazing and catered for all needs! Our Wedding itself was a very special day. The staff catered to our every need. They worked so very hard to please us all. The Georgian suite looked fantastic, beautifully decorated. Sophie our wedding co ordinater did an excellent job as did all the staff who were very attentive. Food was excellent, service 5 star. I would highly recommend this hotel. Mr and Mrs Roffey. x

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Newlywed's Firstly let us all congratulate you on being the new Mr & Mrs Roffey, it was an honour and a pleasure to be chosen to host your very special day, and we are all delighted to hear that you enjoyed the occasion so. I will certainly pass on your 1st class comments to Sophie and all the team. Best Wishes Victoria

"excellent"

5
07/08/2017

family room clean newly appointed rooms, plenty of towels, comfy beds, and facilities in room - only minus 2 flights of stairs to room , glad i just had hand luggage , didn't have breakfast or use any other hotel facilities.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well that was a short and sweet review, nevertheless a fantastic one, thank you for the 5 stars, and we hope you will return. Kind Regards Victoria

"Wonderful"

5
06/08/2017

Fabulous hotel. Clean, luxurious welcoming and homely. Should be 4 star! Waiting and bar staff were outstanding. Can't recommend highly enough . Staff dealt with an incredibly rude and very difficult guest who was upsetting others with such professionalism .. well done!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Sadly there are occasion's where guest's over step the mark, but thankfully we kept it under control. Its wonderful to hear that you still that we are "wonderful" comments like your's really do make it all worthwhile. Best Regards Victoria

"Lytham proms "

5
06/08/2017

We stayed on Friday night they was 4 of us in the party good check in,rooms very clean and smart this was our 4 visit and we have seen the care that has gone into the hotel over last few years.We had breakfast on Saturday morning can't fault it 3 of us had full English 1 had the salmon ,check out was pleasant the lady very pleasant thank you for our stay :)

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, It is so lovely to hear that this is your 4th visit, and that you have noticed the investment we have been making into the hotel, the team and I are very proud and there is still lot's more to come. So glad you also enjoyed a delicious breakfast, much needed after a night at "The Prom's" Looking forward to welcoming you back again next year, if not sooner. Many Thanks Victoria

"Not overly impressed"

3
03/08/2017

Stayed overnight last minute and they could only offer a single room for us both with single bed but still charged £90.00 No personal touch here didnt ask if we enjoyed our stay or if we slept ok in the single bed ..which was very uncomfortable and noise all night long from an extractor outside our large window which was frosted so no view Savung grace was breakfast which was very good and wide variety Staff at breakfast very nice and very quick service ..good lay out..if asked when leaving if all was ok i would have said but no interest really would not stay again

"Decent enough hotel"

4
03/08/2017

Stayed 2 nights here as we were watching Olly Murs. Originally were staying in Blackpool but switched hotels to be closer. Check in was easy and trouble free, friendly staff and no issues. Our room, number 118 was nicely decorated and clean. There was no view whatsoever as it looked out onto a flat roof and another part of the hotel. This wasn't a great issue though. The room was a standard double so I suspect the better rooms have better views which is reasonable. However, there was building work directly outside the window and there was no warning about this, with the builders being directly outside we had the curtains closed throughout, no view so not an issue but would be nice to be warned. We only had breakfast to eat at the hotel and there is no complaints , very good range of options and decent enough food. Hash browns and sausages could have been marginally better but I'm being picky really. All in all a good enough hotel and one I'd stay at again in the event I come back to the area. Some small improvements and I can see it getting 4 stars instead of 3, certainly lyrics the downstairs areas are all really nice and our room was nicely decorated.

"Excellent hotel and a great location "

5
02/08/2017

On this occasion we stayed at the hotel as a family. Upon arrival the staff were polite, attentive and our room was set up for our arrival later in the evening for the children to be put straight to bed. The room was beautiful. Decorated lovely and felt modern, contemporary and extremely clean. We had a view looking out over the beach and the bed was huge and really comfortable. An excellent nights sleep! The following morning we went down to Coast the restaurant where again we were greeted by lovely staff. The breakfast was lovely. A Buffett selection of cereals and pastries amongst other things and a menu to order hot food. There was plenty for the children to choose and nice coffee. Location wise it's perfect a stroll away from St Annes and very close to Lytham town centre also. Thoroughly recommend for families, couples and business travellers.

"Perfect"

5
01/08/2017

A wonderful hotel with lovely staff; we'll definitely be back - thank you. We had a great stay and so did our Chocolate Labrador! What a great hotel in a fantastic location - this was just the getaway we needed. Very well furnished rooms and incredibly attentive staff and a super breakfast.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you so much for leaving your 5 star review, we are all really pleased that you and your gorgeous Labrador enjoyed your time with us so much. We will look forward to welcoming you back, hopefully very soon !! Kind Regards Victoria

"One night stand"

4
31/07/2017

Booked a single night stay in a "Superior De Luxe Double" room Arrival - Check exact location before travelling. I used Sat Nav (blindly) provided by hotel website. Although it was obvious it was taking me up a narrow alley at the back of the hotel, I assumed (wrongly) there was a second car park..... There wasn't! no big deal though. Parking bays at the front when the hotel is busy busy are a bit tight. Check in - Simple and painless The room - (106) Very large Bay Window which gave unobstructed view over the sea. Large and very comfortable bed, plenty of storage space, Vanity mirror, hair dryer, Bath robes and slippers. Small fridge (with bottled water in (Ideal for a couple of bottles of fizzy stuff. TV (free view) remote didnt work, reception changed batteries but that was not succesful (we were only there one night so it was only an inconvenience. Bathroom (ensuite) a little small but fully functional with over the bath shower. Towels and usual hotel soap and shower gels Dining and Bar. We only had a couple of drinks but bar seemed well stocked. We decided not to go for evening meal but menu seemed short. Breakfast very good standard, cooked to order plus all usual choices Facilities - Games room not used, Gym not used Our visit coincided with a wedding. This had no impact on our stay, but as a criticism, it should be noted large parties tended to gather outside main entrance to smoke (as there are a few outside seats and tables there) as no smoking facilities are provided, this is the only area available. Although the hotel staff swept up the dog ends first thing it did create an unsightly mess. Overall - We thoroughly enjoyed our short stay, it was relatively peaceful and comfortable. Hoping to stay again in the not to distant future Note -'There are some renovations going on but no inconvenience (possibly it being due to a weekend so no woek happening)

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, I was actually slightly concerned about what I was about to read, when I saw the heading One Night Stand !!! However I am relieved to hear that you weren't taken advantage of during your short stay with us. I do take on board your comments and we are in the process of assessing the outside areas in the hope to separate the two sides of the hotel into smoking and non, so it is on our radar. I do hope that you would choose to return and stay with us again sometime in the not too distant future Many thank for the review. Victoria

"So lovely"

5
27/07/2017

Back from our 6th stay,. The hotel has been updated over the last few years and cannot be faulted. We usually stay in a family room with lovely sea view. Hotel is clean, friendly and welcoming. Staff cannot do enough to help and the food is lovely. We will be back later in the year.

"Like coming home"

4
26/07/2017

Just a quick visit to this beautiful place, everyone at this place is really friendly and helpful Dominic the bar manager is an asset. The star of the show is Chloe Pixton who dealt with us on a truly personal level in a really busy hotel great short stay. We will be back soon

"A GREAT AFTERNOON TEA"

5
25/07/2017

My wife and friend visited here for afternoon tea on 25/07/17. The room and atmosphere were superb. Food was excellent, the waiter, Tom, was attentive and a credit to the hotel. We have stayed and had many functions at this impressive hotel, and have always been highly satisfied. Long may it continue.

"Mrs J.S.M"

5
24/07/2017

We stayed at this beautiful hotel . With family we usually go to another hotel in lytham st Anne's. But was fully booked was a bonus for us . The hotel has been completely refurbished and is amazing the staff are first class and can't do enough for you. The breakfast is perfect and the evening meal first class. Looking forward to going July 30th for our wedding Anniversary. Definitely more than 3 star hotel

"Provided a dignified location for a funeral afternoon tea"

4
22/07/2017

We selected the afternoon tea for a funeral tea for 60 people, with the addition of some chips to the standard menu. It came with sandwiches - 4 flavours, which were served on lovely fresh bread with lots of filling, and selection of little desserts and scones. All the scones unfortunately came ready assembled with jam and cream, which wasn't to everyone's taste - so if you have any dietary needs in a larger party be sure to mention that. Coffee and tea were available throughout too. The function room was nicely presented - with fresh white table linen and jugs of fresh iced water. Some personal items - photo albums and photo frames, were also arranged beautifully on tables as mourners entered the room. We did have a couple of problems, which were dealt with professionally and with curtesy when brought to the hotels attention. (Only thing holding back on a 5* rating) Overall the hotel provided a dignified location for a funeral tea which was fresh and tastey. I would recommend it to others. My kids never believe people read my reviews, so if this was helpful I would appreciate your helpful vote. It's all ways nice to prove them wrong accasionally.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Well firstly we do appreaciate you leaving a review and we most definitely read them. I a glad to hear fro the most part that everything went smoothly for you, on what is a very difficult day. I take on board your comments and maybe we should display them differently, firstly as maybe not everyone like's or can tolerate cream but secondly it is a lot more time consuming for us, as they do look so pretty when they are all done, I will discuss with my team. We do hope to welcome you back sometime in the future. Best Wishes Victoria

"Family Weekend"

3
17/07/2017

On the plus side, the reception ladies are lovely and helpful. Some of the waiters, Damien, Jim and Vincent are a credit to the hotel. Some of the dinner meals were excellent. To improve, no towel hooks in the bathroom, the breakfast service was poor (3 attempts to cook a poached egg and the haddock was so small I needed glasses to see it!), some dinner meals were disappointing and some of the staff are not suited to serving the public, particularly the dining room shift leader and the bar lady. Despite this, we would go again as the hotel is nice and gets more right than wrong.

"Coast brasserie"

5
09/07/2017

My wife and I have just driven back from Spain where we have lived for 11 years . We will be spending a couple of months in England and have a number of celebrations during July, one of which is our 30th wedding anniversary. We had to visit the Glendower hotel as this was where our wedding reception was held 30 years ago. Although the hotel has changed a lot the staff were as friendly as ever. We had an excellent Sunday lunch in the Coast brasserie with our parents. Both waiters were extremely friendly and even brought us all a glass of sparkling wine on the house to say "Happy anniversary " which we thought was a lovely gesture. We had a peep in the ballroom where our reception was held. Brought back lots of lovely memories. Would highly recommend and will visit again. Thank you

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Well that's just wonderful to hear, that you came back to the Glendower after all these years, I am sure your wife is delighted that you were so romantic. Although the hotel has changed considerably over the years, it was owned then by the same family !! I am so glad to hear that you enjoyed your dining experience with us and you appreciated a bit of fizz on your special occasion. We of course will be happy to welcome you back sometime in the not too distant future !! Best Wishes & Congratulations Victoria

"Lovely meal"

4
29/06/2017

Looking for some where to eat in this area I put a question into my sat nav. This place came up and we had a lovely meal and I would recommend a visit. We had a three course meal each and although not cheap I have paid more for not such a good meal and very attentive service. The attention to detail was superb and the friendly staff in the bar and the restaurant was delightful ,so easy going but professional at the same time.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, How fantastic to hear that you stumbled across us like that! I am thrilled that we left such a good impression on you and it's lovely to know that you enjoyed your meal in our brand new Brasserie. We hope to welcome you back again in the near future. Kind Regards, Chloe

"Wonderful Hotel"

5
27/06/2017

Booked a seven night stay for my Wife and myself recently. We were given a warm welcome on arrival and were delighted with our room (107) which has obviously been very tastefully refurbished recently. Everything here is first class,all the staff were excellent without exception. I must make special mention however of Hannah T who was magnificent when unfortunately my wife felt ill and we were forced to cut short our stay. Hannah was extremely helpful and helped us to cope with a difficult situation. I am sure Hannah will be pleased to learn that my Wife is fine now. We will certainly be returning to the Glendower in the future.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time, especially as you had a swift departure to take the time to leave you fantastic review, myself and the team but more importantly Hannah T are so glad to hear that your wife is much improved, you never know when these things are going to happen !! We should be very pleased to welcome you back to the hotel really soon once your wife has built her strength up. Many Thanks Once Again. Victoria

"Mrs"

5
22/06/2017

We booked a dog friendly room with our little pooch Kiera, a Chorkie, Yorkie and Chichuahua cross and we couldn't have received a warmer welcome by Hailey and staff who obviously like dogs. What a lovely surprise to find a letter of greeting to Kiera which read "Dear Four legged friend, thank you so much for visiting us today at the Best Western Glendower Hotel. I really hope you will enjoy your visit and that your bedroom 112 is comfortable. I am really looking forward to meeting you during your stay. Our Chef has written you a special menu for tonight, so whatever you whenever you would like your dinner, please let our reception team know and we can bring this for you:- Local Sausages, Dog Treats, fresh water. Our chefs recommendation is to have all 3 items, the choice is yours. Lytham St Anne's has a lovely beach for you to run around and you can:- Chase the birds and ducks, meet lots of other dog friends or play on the lovely beach infront of the hotel. Enjoy your stay and sleep well, we look forward to meeting you. What a great touch this was. Also in the room was a water bowl containing fresh water and a bowl of doggie treats - perfect. The evening meal was delicious and so was the Vegetarian breakfast. Nothing was too much trouble for the staff her at the Glendower hotel and we'd certainly stay again - Kiera's already planning her next visit.....

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Hahaha, I'm so glad you approve of our welcome letter. I actually asked you what breed your little pooch was because Iv never seen one before it's the cutest thing ever. Fantastic to hear that you really enjoyed your dining experience at both Breakfast and Dinner and of course we should be really pleased to welcome you back to the hotel in the not too distant future. Kind Regards Victoria

"Family meet up plus dog"

4
12/06/2017

Just had a one night stay with elderly parents , ourselves and our daughter , also one dog . Dog friendly room available and was fine , although 2nd floor . We didn't see a dog blanket or letter but all over are dog water bowls . Everyone very friendly and lovely. Vincent was great and the young man who served our dinner on Saturday evening too ( sorry can't recall a name). Only problem was we had to eat in the lounge as we had a dog and as the wedding party around us grew the noise did too . However we were made welcome and Saturday is wedding day ! We booked over the phone directly but weren't made aware of any offers of discount or perks although it was on a board next to reception . When I asked reception she didn't do anything about it . All in all very nice stay though and food very good . If you have a dog be aware that you are restricted to certain areas .

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for the 4 star review, Vincent is extremely proud to have been mentioned. We do restrict dog's to certain areas of the hotel for the comfort of other non dog owners, however I am disappointed to hear you didn't get your letter or the perk for booking direct, I have prompted the relevant departments to ensure this does not happen again... I thought maybe if you should return we could give you double the amount to make up for it !! Thank you once again and we hope to welcome you back to the hotel. Best Wishes Victoria

"Fantastic Staff and a very good breakfast!!"

4
05/06/2017

Just had a 2 night family stay here. The hotel overall is fine and is probably better than I expected for the price we paid. The location is outstanding, at the quiet end of the North Promenade straight across from a super beach. The rooms are a bit tired and it's a long time since I have slept in such a small double bed, but the staff - from start to finish - were absolutely excellent. Polite, cheery, helpful, pleasant, nothing too much trouble and everything delivered with a smile. If only every other service business worked like these guys do, the world would be a much better place!! Didn't have dinner there, but the breakfast was excellent. Would definitely recommend.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your excellent review, the team will really be happy to hear that you found them to be a pleasing bunch, we all work as a team no matter what department but comments like yours really do go such a long way into making the team proud of their job and the environment we work in so thank you !! Also we do have plenty of rooms that are much larger with Queen Size beds and fabulous views so please next time call us directly so that we may allocate you a room more suited to you. Once again many thanks. Victoria

"Mr & Mrs Taylor's wedding"

5
29/05/2017

Just back from a wonderful family wedding weekend, a fab occasion, made all the more special by this super hotel and friendly staff. Food great, staff warm and helpful, especially Hayley and Jim. We've had better service and room than some 5* hotels abroad. This hotel is a gem, we will be back! Thanks folks!! Ruth & Paul Watson

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Mr & Mrs Watson, I am so delighted to hear that you found us to be a "Gem" and that you feel we have 5 star quality, we are all trying really hard to provide a 5 star service so it's a real pleasure to hear that we are making you happy !! We should be really glad should you return to visit us really soon. Once again "THANK YOU" Best Regards Victoria

"Excellent hotel, food and customer service"

5
25/05/2017

Family birthday party. Some of those attending the party stayed in the hotel and said what a great place it was to stay. They were extremely complementary about the food and service. The party went without a hitch and we are grateful to Sophie for the arrangements and David looked after us so well on the night all present asked us to send him their complements. The party meal was of a high standard and value for money. We have eaten in the Glendower on a number of occasions and always enjoyed our meal. What makes it a pleasure though is that all of the staff go out of their way not just to serve but to show caring. Very few places do this. Thank you to all at the Glendower.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to write your fantastic 5 star review! It was indeed a fantastic party and we appreciate your comments regarding the food and customer service. We do pride ourselves on our customer service and are pleased that it hasn't gone unnoticed! Please do visit us again when you are next in the area. Kind Regards, Chloé

"Refreshing to see the customer being put first"

4
24/05/2017

The hotel is in a great location and our room was amazing with a sea view and a lovely comfy bed. The hotel are striving to ensure that every guest leaves having had a great experience and this is reflected in the customer service. We were greeted by a friendly reception team and this followed through into the restaurant staff and the housekeeping team. I was most impressed by the response to an expression of dissatisfaction. The evening meal that we had was not the best and breakfast the next morning was disappointing. Breakfast on the 2nd day was even worse so we decided to mention this to the restaurant team. Rather than brush it under the rug as most hospitality establishments do these days, I was listened to and my concerns were taken seriously. I was asked what needed to change and was assured that this would be put right the next day. The next morning we were greeted with friendly faces, friendly banter and no animosity - and the breakfast was amazing. Special credit needs to go to Hailey who dealt with the situation in the most professional, yet friendly way. She appears at ease with all guests, from the elderly who visit every year to occasional golfers and couples on short breaks. A credit to the hotel.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review your time spent here with us. I would also like to thank you for your lovely comments regarding our staff and your bedroom. We have recently completed a full refurbishment of all 61 bedrooms and we are extremely proud of the result. As for your comments regarding the breakfast, I apologise that it wasn't up to scratch on this occasion, however I am glad Hailey and the team sorted it out for you efficiently. We are due to launch our brand new Brasserie menu in the next couple of weeks so please do come back soon and try it. We appreciate all feedback given. Kind Regards, Chloé

"Great stay"

5
22/05/2017

Booked this hotel for my wife's birthday .We had 18 guests all stayed at the Glendower Everyone enjoyed the stay ,the rooms were excellent and the breakfast and dinner top class All the staff were very helpful nothing was too much trouble a special thank you to Chloe who organised our stay and arranged for surprise flowers and fizz in our room Well done to everyone and thank you for a great weekend Not one complaint from 18 guests of all ages!

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Andy, Thank you for taking the time to leave such a fantastic review. It has been a pleasure dealing with your reservation and the planning of Nancy's birthday from start to finish and I am personally thrilled that everything went to plan. It's always a pleasure when looking after a family like yours. Please don't hesitate to contact myself again directly to book your next stay with us. Kind Regards, Chloé

"Glendower Hotel Best Western plus"

5
17/05/2017

Just returned from 3 night stay at this hotel. It's a beautiful hotel on the coast at St.Annes on sea. Our hotel room was luxurious and sea facing. Food was excellent and the staff very friendly. My husband and I would like to say a big thank you to you all. Our room was upgraded because my daughter had told the staff that the 3 day break was a present for our recent golden wedding. This was our second stay at this hotel and standards are superb.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Wow! Thank you for your 5 star review! We are all thrilled that you enjoyed your stay here and hope you had a fantastic golden wedding anniversary! I will be sure to pass on your comments to all of the staff here and hope to welcome you back again soon and again for your Diamond anniversary! Please don't hesitate to contact us directly to book your next stay. Kind Regards, Chloé

"They looked after us very well"

4
17/05/2017

56 of us stayed here for a church weekend. Hotel was top class and staff all very friendly and helpful, including rearranging furniture on the two meeting rooms we used. There was a larger party in their big suite on the Friday that was playing live music until about 1 am which was hard for those in some of the first floor rooms. I suppose that couldn't be helped, and overall it didn't spoil a great stay in a great location. The hotel is on a few main bus routes and the Blackpool tram terminus is only a mile or so away. However, St Annes itself has lovely beaches including a large area for dogs. The town is generally dog-friendly (except for the pier) and has lots of nice pubs, bars and restaurants. Ashton Gardens is right by the centre, and has a very good café.

VictoriaC72, Front Office Manager at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your review. We are so pleased to read your comments about our staff, hotel and facilities. We pride ourselves on our customer service so it's always lovely to read such praise. There was a Charity Dinner in the Georgian Suite that evening and although we always try and allocate guests away from any functions if they aren't attending them, on this occasion one or two may have slipped through the net. We hope to welcome you back again next year with George and the rest of the group. Kind Regards, Chloé

"Top Hotel for a break with a large group"

5
16/05/2017

This hotel is a cut above the rest. I expected less, but got far more. We had a package deal that included 2 breakfasts, 2 evening meals and Sunday lunch, exclusive use of two smaller rooms and a wide range of bedrooms. My bedroom was an upgraded refurbished sea view room that was near perfect. Staff and general organisation was to notch. Well done! Only drawback is a car park that is inadequate for the size of the hotel.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you so much for your very favourable review, it is great news to hear that you all had a wonderful weekend with us, it was particularly busy this last weekend and I take on board your comments re the car parking and I am going to see the school next door to see whether we can come up with some form of charity box donation for using their car park over busy weekends. We do hope that you will choose to come and stay with us again. Kind Regards. Victoria

"Fabulous Hotel, wonderful Team!"

5
13/05/2017

I recently visited the Best Western Plus Glendower Hotel, and was delighted by the Hotel and the staff here. The Glendower Team were extremely welcoming with a real 'Customer Service' focus. The recent refurbishment is beautiful, with a hints of 'designer guild', tasteful but with eclectic touches everywhere, whilst maintaining an extremely comfortable and relaxed atmosphere. I arrived to plenty of easy parking, always a blessing, and found it to be extremely dog friendly, again a real plus! The newly refurbished dining room was delightfully inviting and comfortable in contemporary muted colours with lovely touches of teal. Breakfast & Dinner were both delicious. Fresh ingredients, beautifully presented and served with a smile every time. Bedrooms were very spacious, clean, warm and with a fantastic sea views. Throughout, I could not fault the staff from the welcome on arriving to the wave off when leaving, they were superb and nothing was too much trouble, every request was taken care of immediately and again, always with a smile. Their stunning main event room, the Georgian Suite, looked gorgeous set up for a Party, having decor touches one would normally have to hire in for events at extra cost, very impressive. Although a Best Western Plus 'partnership', it appears it is still a family owned hotel, and has that wonderful personal feel about it. I cannot wait to return and after seeing the 'Afternoon Tea' being served to other lucky visitors, I shall consider returning for this alone! Well done the Glendower Team, you are a joy and I shall happily return!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Wow, what an absolutely fantastic review, I'm almost bursting at the seams with pride !! We as a team really do appreciate such positive feedback, as well as constructive criticism I really hope you will return to see us again very soon. Thank you once again for the wonderful review and 5 stars. Best Wishes Victoria.

"Comfy, but noisy"

3
08/05/2017

Stayed here for one night for business purposes and was merely here to sleep. My room was very small but very clean, and the decor was very fresh. Unfortunately there was a wedding on in the hotel and the walls let in lots of noise, but despite that the hotel was great and worth the money paid. If I am back in Lytham St Annes I will be back.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Thank you for leaving your review and I am certainly glad to hear that you will return, we do on occasion have functions and we try our best to notify guests before they arrive and also to allocate our rooms accordingly, I am sorry you slipped the net on this occasion. Please do book with us direct next time so we can be sure to get you in a quiet part of the hotel. Once again Many Thanks Victoria

"Lovely hotel,lovely staff and very dog friendly"

5
30/04/2017

We've just returned from a short stay at this hotel, we were looking for somewhere who would accommodate us and our little dog Tash (she is a cockapoo) from our initial booking via the telephone to our final check out we could not have asked for more. On arrival in our lovely large and tasteful room with a view of the dunes and sea . Tash could not have been more welcomed, from a welcome letter, bed bowl of treats and water. The letter informed us that if we wished fresh cooked sausage would be delivered to her. All the staff were lovely with her and made her feel welcomed. As far as we were concerned, the food for both breakfast and dinner was excellent, and the room and bathing facilities were lovely. We will be going back for a return visit soon!

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, It's always great to hear that you will be returning to visit us again, we really appreciate you leaving your wonderful review and for the 5 stars !! We try to make every single one of our guests welcome and comfortable whether they have 4 legs or a wet nose and we are really glad that you all felt that. We look forward to your return visit. Kind Regards Victoria

"Short break"

5
28/04/2017

This was our second visit to this hotel which has been brought up to date and some work is still going on unobtrusively. Our room was on the 2nd floor with an amazing sea view. Mention is made later about stairs which gave us the opportunity to get some mild exercise. If you are not fully mobile try for a room on a lower floor. The staff in all sections were very helpful and pleasant to deal with and the food was also good. When we revisit the area this Best Western hotel will be our choice.

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Sir, Really delighted to receive the 5 star review, thank you for taking the time to leave your favourable comments, it is well worth taking note that not all rooms are lift accessible so it is recommended to book directly with us so that we can be sure we allocate you a room dedicated for your needs. So pleased to hear that you will be returning to stay with us once again, I hope in the not too distant future !! Best Regards Victoria

"Lovely hotel friendly Staff. Right on the beach"

5
23/04/2017

Just returned from a weekend in Lytham St Annes . Stayed in the Best Western Glendower Hotel . Very friendly staff lovely room and great sea front location.!!!!!! Newly refurbished room what's more to ask for xx

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Dear Madam, Great to hear that you really enjoyed your stay and the beautiful views, the weather was fantastic wasn't it !! Thank you for leaving us 5 stars and a super review !! Kind Regards Victoria

"Lovely stay for a birthday "

5
21/04/2017

Very nice hotel, fab breakfasts and evening meal. Stayed in a family room which was spacious and quirky. Kids loved it. The lift is weird but adds to the nature of the hotel. Great location and views!! Didn't realise what a lovely place Lytham is

VictoriaC72, Owner at Best Western Plus Blackpool Lytham St Annes Glendower Hotel, responded to this review
Well firstly "Happy Birthday To You" Lytham St Annes certainly has a lot more happening than people realise... Lot's of cool bars and great places to eat ...Least of all our very own "Coast" .. !! I Can't thank you enough for the 5 stars and taking the time to leave a review, there is so much competition out there and seriously you letting us know that we have pleased you and you have actually taken the time to to tell the world ....means a hell of a lot !! Best Regards Victoria

"Great place to be"

5
18/04/2017

I left the noisy review on my first stay, however I have been back again since and as long as you ask to be in a quiet room ie on 2nd floor you get no noise!! But you do get a clean spacious and comfortable room, lovely staff who can't do enough for you, great food and a relaxing stay. I can also recommend the afternoon tea which has cakes to die for! We will definitely be back. Thanks for all your hard work making this a great place to be.

VictoriaC72, Owner at Best Western Glendower Hotel, responded to this review
Dear Madam, Well I am certainly glad to hear that you had a more peaceful stay this time, thank you very much for the great comments and the 5 stars we really appreciate you taking the time to do so. I shall also pass on your high praise in regards to your Afternoon Tea experience. So pleased that you will be coming back. Best Regards Victoria

"Two Day Break"

4
17/04/2017

A lovely hotel in Lytham St Annes.Excellent location,with seaview.The room and other parts of the Hotel are being renovated to a high standard.In our room 101 the makeover had just been completed,whilst 102 was in progress. Not wanting to be picky but to offer advice we thought that there could have been an occasional table in the window to put cups,glasses ,papers etc on whilst enjoying the view.You need to stand on something to open the pushout windows ,the TV let down the room,it was tiny and looked like a postage stamp on the wall,a 40 inch would have been more appropriate.Food was good,plenty of choice.The staff were all friendly and polite.Overall an excellent stay.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, So glad to hear that you had an excellent stay with us, and enjoyed the wonderful views. I completely agree regarding the television we are literally waiting for 2 more weeks when are contract expires and will be getting larger TV"s in every bedroom. And also the tables I just haven't found the right type as yet but believe I am looking !! Many thanks for your lovely review and we hope to see you again really soon !! Kind Regards Victoria

"Amazing suite with beautiful view"

5
14/04/2017

We came to Lytham St Anne's for two nights with our two year old and picked the Glendower because of the great reviews and range of rooms available. You need space with a toddler and we definitely got it! We stayed in a deluxe family room which was absolutely stunning and made our stay perfect There was a beautiful huge window to look out on the sea and the bath in the main room meant my two-year-old could watch TV whilst he was having a bath which I think completely made his holiday! Breakfast was good and the service was excellent from everyone we met Staff alll said hello and were friendly and professional. Nobody made us feel like having a toddler was a problem and we appreciated the flexibility of being able to leave our car in the car park for a couple of hours on our last day so we could stay on the beach a bit longer. We thought the quality of the accommodation was amazing and very good value for money. Thank you very much we will definitely be coming back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so glad to hear that your son made the most of the opportunity to kick back, relax and enjoy the bath with TV to boot !! Thank you for giving us 5 stars we really do appreciate it, and also to hear that we were good value for money which is so important these days with all the competition around. We are delighted to hear that you will be returning and hopefully to some great weather so your son can have some time on the beach !! Kind Regards Victoria

"Family break"

4
12/04/2017

I dont normally leave a review but feel I should... We have just returned home after a two night stay at Glendower with our 6 year old son and 2 year old daughter & booked a standard family room. The room was perfect and of a much higher standard than we expected, extremely spacious, lovely decor & very clean. Our children loved that they had their own bedroom but could still see & hear us with their bedroom door open. The hotel itself is in a perfect place as on the promenade, therefore we only had to cross the road to get to the beach and just a short walk away to the town (or the bus stop if you want to venture into Blackpool). Originally we didn't book our meals in the hotel as we were unsure where we would be, however, we ended up back at the hotel for the first evening meal. The food was perfect! Two courses for £20! I thought that the food would be average due to the price... how wrong I was! Our food was amazing & of high standard. On the second night the kids were tired & we ordered room service, again beautiful food! The breakfast was delicious and caters for everyone. We met a couple durung our evening meal & they told us that it was their ninth visit to the hotel and I'm not surprised as it is hard to imagine anywhere better. Every single member of staff we met were helpful, friendly & considerate of our children. We cannot recommend this hotel highly enough and will definitely be returning in the summer. We've already recommended it to friends and we've only been home a few hours!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, One word ..Wow what a fabulous review to read !! Thank you so much for taking the time to leave your extensive review and by the looks of it your very first one !! I am so glad that you chose to eat with us in Coast as so often people overlook hotel dining and it's something we are all very proud of. I will pin your review up on the notice board as everyone will get a chance to see it !! We would-be really pleased to welcome you back in the summer as the beach is fantastic on a nice day !! Many Thanks Once Again. Victoria

"Our Wedding Day"

5
10/04/2017

Highly recommended. We cannot praise the staff and management enough for making our wedding day so special. With 100+ guests to look after nothing was too much trouble for them and they were extremely organised and very professional. I would especially like to mention Hayley who did a fantastic job keeping the bride calm and guiding us through our day with a big smile. The honeymoon suite was lovely. A great time had by all.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I know I speak from the entire team when I say it was an absolute pleasure to be a part of your special day, and I know Hailey will be delighted to get a special mention. You looked absolutely stunning and the weather really put the icing on the cake so to speak !! We wish you both every happiness for the future and we hope that you will return to see us for a little anniversary celebration when the time comes. Thank you for the praise and the 5 star review !! Kind Regards Victoria

"Wedding"

5
09/04/2017

Just been to a wedding here and really couldn't have gone better.Warm friendly staff,great service and delicious food.Our room was immaculate and with super comfy beds!With over 100 guests the service was still great and a really lovely atmosphere

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I see this is your first review on TripAdvisor, we are honoured that you chose us to leave your very favourable 5 star review. The hotel was certainly busy this weekend with guests and wedding party alike, and we are thrilled it was such a fantastic day for all !! Great to hear that you found our beds to be really comfy especially after all the dancing the wedding party did !! We hope to welcome you to the hotel again, maybe for Sunday Lunch next time !! Best Wishes Victoria

"Lovely!!!!"

5
08/04/2017

Thanks so much for a beautiful stay. Gorgeous room, very dog friendly and really helpful and welcoming staff!!! Everywhere was spotless, breakfast was delicious! Lytham was just 6mins on the train which was really nice. We'll be back!!!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, The team will be really pleased to hear that you found them to be welcoming and helpful. Also that you enjoyed your room and our famous Lancashire breakfast. It's interesting you mention the train to Lytham and it has given me an idea to make more of our guests aware of this as I'm sure many don't realise this is an excellent way to get about the area !! We really hope to see you in the hotel in the not too distant future. Thank you for taking the time to leave your fantastic review !! Victoria

"GREAT SERVICE, GREAT ATMOSPHERE"

5
07/04/2017

Went for afternoon tea. Very impressed from stepping 7 side the door. The hotel is well maintained and spotlessly clean. The staff were very welcoming and the whole place had a relaxed welcoming feel. The food was well presented and very tasty. We will definitely be back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Always a pleasure to hear that you will be returning, so glad to know that you really enjoyed your Afternoon Tea with us. We try to give our guests a relaxing and welcoming experience during their time with us and it's fantastic hear that you felt that. Thank you for taking the time to leave your 5 star review and we look forward to welcoming you back very soon !! Kind Regards Victoria

"Freezing outside, but cozy inside"

5
28/11/2016

I have stayed at the Glendower several times in the past but not recently. The restaurant, in particular, has had a considerable upgrade from my last visit and I liked the feel of it. The staff were also very welcoming and helpful. My room, while a small single, was in immaculate condition and had all the facilities I needed. When I checked out there was a heavy frost outside but I left feeling satisfied with my short stay. Thank you.

"Three night stay for visiting elderly friend."

4
24/11/2016

All the staff were very professional and helpful. Although my room was small it was perfectly adequate and spotlessly clean. The breakfast was very good. I liked it that you could order exactly what you wanted so cutting out waste. My only thing to mention that this is an old hotel and there can be quite a few steps to your bedroom as the lift only goes so far. The hotel does warn you of this but forgets to mention it can be up and down stairs to arrive at your room not so good carrying a case.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We would have gladly carried your cases for you, and this should have been offered to you upon check in ? I am glad to hear that you really enjoyed your breakfast and you found the team to be professional and helpful as that's what we are here for !! We hope that you will choose to stay with us again when you are next in the area. Best Wishes Victoria

"Weekend stay at the Best Western Glendower Hotel"

5
22/11/2016

My wife and I have just returned from an excellent weekend stay at the Best Western Glendower Hotel. We were members of a church weekend at this hotel consisting of about 100 people, including children. We were welcomed on Friday afternoon by a helpful and courteous reception team. We were given a lovely twin bedded room, overlooking the sea. the room was large and contained a double and a single bed. It was immaculately furnished with beautiful en-. suite facilities. Tea and coffee making provision, television, radio and hair drier. The restaurant was spacious and the food was of a very high standard. the restaurant staff were helpful, kind , courteous and very efficient. The public rooms in the hotel were beautifully furnished and Christmas decorations were in place. Although I did not visit the gym I understand that it met very high standards, and although the hotel does not have its own swimming pool access to the adjoining YMCA pool was available for those wishing to use the pool at no extra cost. A lovely hotel, absolutely spotlessly clean, where no extra requests were beyond help from the staff. I recommend this hotel without any misgivings whatsoever after a wonderful weekend stay.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Afternoon, What a wonderful review and thank you for the 5 stars !! The team and I are delighted to hear all your positive feedback after your weekend stay with us, we all thoroughly enjoyed having you and you were all very well behaved !! We look forward to welcoming you back next year !! Once again many thanks for taking the time to leave your review. Kind Regards Victoria

"Very good"

5
20/11/2016

Wonderful hotel, good location with an classic feel but modern facilities. Have stayed several times whilst visiting family, always my number one choice for staying in lythem st Anne's. would recommend this hotel

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Morning, Thank you so much for taking the time to leave your lovely review, we are pleased to know that we are your number 1 choice !! It is an absolutely stunning day here today, the views have been incredible and the sunset's too as its just so clear !! Hopefully we can book some of the same weather for your next visit, whenever that may be. Best Regards Victoria

"Wonderful stay thoroughly recommended"

5
15/11/2016

We had another wonderful night at the Glendower. Such a lovely hotel. The room was amazing and the staff are so attentive and friendly and we felt looked after from the moment we stepped in the door. We took advantage of the offer for Sunday lunch and to keep the room longer and it was a great deal and lovely roast lunch again made so nice by the attentive staff and also the wonderful pianist in the bar. Nothing was too much trouble. Thank you for a lovely stay and we've booked again for next year.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We do love a recommendation and fantastic to hear that you had a wonderful time with us. it is us that should be thanking you, firstly for choosing to stay with us and also for taking the time to leave a fabulous 5 star review. We look forward to welcoming you back again next year !! Very best wishes Victoria

"Excellent Hotel"

5
14/11/2016

A party of 10 booked 5 rooms for a 2 night stay at the end of October 2016. The rooms were very clean and had really comfortable beds. All staff are so friendly and nothing is too much trouble for them. I've never stayed anywhere where the staff have been so tuned in and efficient The food was brilliant including the evening meals 10/10

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Wonderful news to hear that you had such a brilliant time during your stay with us, it's fantastic 5 star reviews that really help keep myself and all the team motivated, and your high praise will be going on the notice board for sure !! The 10/10 for the food was greatly appreciated too. Thank you for taking the time to leave your review. Kind Regards Victoria

"Nice weekend at Lytham"

5
08/11/2016

Just spent a night at the Best Western, it's changed a lot since our last visit (15 years ago) it's actually very classy now. All was really nice, staff were so friendly, our room was small but we knew that and it was spotlessly clean, great location too right on the beach/dunes.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Evening, Firstly thank you for rating us 5 star, despite the fact you were in one of our compact rooms, It's so refreshing to hear an honest review based on the room you actually booked. That is so rare these days.... On that note, should you wish to return I would love to offer you an upgrade to one of our Executive Sea View Rooms with a complimentary bottle of Fizz !! Reply to me directly and I shall organise that for you x

"Fab"

5
06/11/2016

We ended up in this hotel after our original hotel had been double booked. Clean, well decorated and very friendly, a little pricey at the bar but we would certainly return again maybe with our four legged friend next time.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Afternoon, We would be so pleased should you wish to return with your four legged friend to the hotel. We have a selection of pet friendly rooms so please be sure to contact us directly so we can allocate the right room for your needs. We really do appreciate you leaving a review and for the 5 stars too !! Best Wishes Victoria

"Great hotel"

5
06/11/2016

Clean and friendly hotel, huge family room with adjoining kids' room. Fantastic breakfast with continental as well as cooked-to-order à la carte. Great base for visiting Blackpool. We will be back in future.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful news to hear that you will be returning to visit us again and that you enjoyed your breakfast and the facilities we have to offer. Thank you so much for taking the time to leave your 5 star review, we really do appreciate it. Best Regards Victoria

"Nov 2016"

4
02/11/2016

Really nice seafront hotel. Excellent staff. The breakfasts and evening meal we had were excellent. Great hotel for Illuminations break. The room appeared to have been recently refurbed and was to a good standard ( Not sea view unfortunately but we had paid with Tesco clubcard so couldn't complain!) A really excellent relaxing stay and we would go back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Afternoon, Thank you so much for taking the time to leave us a great review, also to hear that you had an excellent & relaxing stay with us. I shall also pass on your praise for the team. We do hope that should you be in the area you would choose to stay with us again. Best Wishes Victoria

"Great little hotel, family friendly"

5
31/10/2016

Had a great stay here for a couple of nights in a family room, great that the kids had their own separate room within ours. The room was massive with a seating area too, view not great but we didn't spend much time in there! Room was clean but a little dated in decor. Breakfast was fab, great to have a la carte! Will definitely be back!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Morning, It;s the best accolade to hear that you will be back to visit us again, and we are really pleased as punch to get a 5 star review, thank you !! The room you stayed in will be completely refurbished by the end of January !! Many thanks once again for the super comments and we look forward to welcoming you back really soon. Kind Regards Victoria

"Excellent"

5
30/10/2016

We have just stayed at this hotel over the weekend and had an excellent time. We had our dog with us and the hotel is very dog friendly. Its the small things that count like the letter in our room welcoming our dog and the treats in the dog bowl and sausage waiting to be collected for her. We only booked a compact double room as it was the only room left at booking, but I was surprised at how lovely the room was and sufficient for our needs. We arrived at the hotel late on Friday evening and odered room service ( 2 burgers) which were really good. Breakfast in the coastal restaurant on saturday morning was very busy, chaotic and noisy and the staff could barely cope with the volume of guests at breakfast but the staff kept on smiling and did their very best to keep the customer service going. I wasn't looking forward to going for breakfast this morning (sunday) but breakfast had been moved to the ballroom which was much better. A totally different experience to the saturday so well done for that. The food on both days at breakfast was very good and there was plenty of choice. Some of the paintwork on the corridors and in the rooms is starting to chip but that is something that won't take long to rectify by maintenance. We all had a great weekend and will definitely stay here again on our next visit to St Anne's. Thank you to all of the staff for making our stay great. Wish we could have stayed longer.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful to receive a 5 star review and to hear so many fantastic comments during your stay with us. It was a bit of a challenge on Saturday morning as all our guest's decided to have breakfast at the same time, so yes we took the decision to move it into our large function suite to try and avoid people waiting for tables, I am so glad to hear that you approved of the decision. We should be so pleased if you would choose to stay with us again bringing doggy back for some more treats too !! Best Regards Victoria

"Fab hotel"

5
27/10/2016

The Glendower Hotel is a great hotel for a relaxing break. It's strong point were the staff who were helpful, accommodating and friendly. The food in the restaurant was surprisingly good and reasonably priced. Great views over the seafront too.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Afternoon, Wonderful to hear that you found us to be "Fab" and a big thank you for the 5 stars. We appreciate your favourable comments over the team in aiming to please. Thank you once again and we hope to see you again soon. Best Wishes Victoria

"An amazing wedding weekend............."

5
24/10/2016

One word "Fantastic". Our friends married on 22.10.16, and we booked in on Friday. The staff are really friendly and helpful, We were in room 102 with sea views a lovely clean room with shower and toiletries supplied, with kettle with coffee & tea & milk provided. Walking distance to the town centre and places to eat. The wedding room was dressed lovely and again the waiting on staff were so helpful, food was great and of good proportions. Easy travel into BLACKPOOL and value for money late check out with Sunday Lunch. So finally would like to say a big thank you to all the staff and especially Hayley,Sophie,Damian & Vincent whom are so friendly and a credit to the Glendower Hotel. Hopefully would love to return soon..... Simon & Gemma x

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Both, Wonderful news to receive a 5 star review and such fantastic feedback on the weekend you spent with us. I shall pass on your high praise to all the team, and of course we should be delighted should you wish to return and stay with us again. Kind Regards Victoria

"Weekend getaway"

3
24/10/2016

On arrival we where told that all twin rooms had been booked so we would be offered either a double or two doubles. I do think that the hotel should have communicated this to us when we booked a twin room, Being asked whether we would happily sleep together I felt no need to explain why we asked for twins and simply said we would use one double room. We arrived quite late and did phone the hotel at least a week before arrival to check this was ok and again at that point why not explain the room situation. On a positive note a young lady explained that in 5 mins our meals will end but I will go and get you a menu now and set you a table in the bar area, she gave us excellent customer service and the meal was well presented and hot. We then went to our room which was on the 2nd floor and although there was a lift it would not be ideal for those with walking disabilities, The room although small was beautifully clean and well furnished. I would however critique the position of the hairdryer which cannot be moved and is placed with no mirror available to use. The double bed only has plugpoints on oneside of the bed which is not useful for two users. One other point is that the door is very heavy and cannot be closed quietly so it makes you concerned about disturbing others. More positive is the fact that you do have an area at the front of the hotel to sit and smoke if you should need. We went down to breakfast and where asked our room number and the table was pointed out to us ( feel you should be taken to table ) the reason I say this is that you had no idea how it all worked and you just sat waiting for someone to come and ask what food you wanted and we then had to ask where or how do we get coffee or tea as this was through an alcove with no signage and no one explaining anything unless you asked. Breakfast was not good as it was not hot in fact luke warm and seemed to have been standing awhile, I returned the food and was told that because so many people had come in mine had probably been forgotten and they where sorry for this and then brought me a hot breakfast. The guy serving was very apologetic and obtained a tray for us to take our coffee outside. I hoped this would be the end but the next breakfast I asked for poached eggs on toast and sadly no again my eggs where not hot and the toast was a damp piece of bread, We then noticed that some people where served before others that had been there first and it all seemed as if the staff where just rushing about with no clear direction, No one bothered to check the continental breakfast area at all and indeed we had to ask for bowls and then noticed the milk all gone and 3 staff passing by but did not bother to check. So we headed out for a long day in blackpool and returned at around 10pm very tired and going to our room found we had been locked out and this is a little bit of a trek to reception however we went down and she told us we had only been booked in that room for one night goodness knows why as our booking was two nights but all good we got in the room and then cam down to the bar and returned to the room after midnight only to find it locked again and this was just a bit annoying now but my partner duly went down and once again we gained entry to the room. All of this said I found that most of the staff helpful and some exceeding expectations and the hotel even with a wedding reception going on to be a quiet retreat and spotlessly clean and if in the area again I would not hesitate to stay.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave your extensive review, I have actually already responded as you have left the same review on our in house system. I am delighted to hear that you would not hesitate to return and we shall be working hard in the meantime to rectify the points you have raised. Best Wishes Victoria

"Family wedding "

5
23/10/2016

Just returned from the glendower hotel st Anne's after our daughters and now son in laws wedding. What a fantastic weekend the hotel and all the staff there were amazing nothing was to much trouble for them they even provided a bottle of warm milk for our granddaughter in the evening. Their attention to detail for the wedding reception was excellent there were lots of lovely little touches like napkins folded into roses and tuxedo,s and wine glasses in the bride and grooms initials a truly wonderful day made all the more special by the wonderful staff well done team glendower. Highly recommended no matter how short or long your stay we will definitely be back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We are all really happy that you enjoyed your very special day/weekend with us, and that we exceeded your expectations is music to our ears !! You can't get a better accolade than a 5 star review, and a good intention to recommend. So thank you so much for taking the time to leave your review and we would be delighted should you return to visit us again in the not too distant future. Best Regards Victoria

"Great hotel and staff"

5
19/10/2016

We booked in here for a Monday night. There was three of us so we booked a family room and on arrival we got an upgrade to a suite. The room has a main room with a king size bed, sofa, tv and shower room. The other room had twin beds and a seperate bathroom. The room was very clean and I liked the bowl of fruit in the room, a nice touch. The room has a balcony overlooking the sea which was nice. The operations manager was very friendly and welcoming and made sure we were settled in. Had a meal in the hotel restaurant which was very well cooked and presented as well as the breakfast in the morning which was fresh and cooked to order. Will definately stay here again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, So glad to hear that you liked the upgrade, and that you are also keen to return to visit. We really do appreciate the time you have taken to leave a review and a 5 star one at that makes us all really happy. We look forward to welcoming you back to the hotel in the not too distant future. Kind Regards Victoria

"The perfedt weekend break"

5
18/10/2016

This hotel was the nicest Best Western Hotel we have stayed in. Everything about it would be hard .to better. The staff were all polite and helpful. The rooms were beautifully decorated and all very clean and the food very good and varied.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Gosh what a lovely thing to hear, thank you so much for the 5 stars and for taking the time to review your weekend spent with us. We are all really pleased this was perfect for you and we do hope that we will be your hotel of choice for the future. Kind Regards Victoria

"Staff are friendly and helpful"

4
17/10/2016

This hotel was in the middle of refurbishment when I stayed . it did mean some areas where off bounds but hotel its self is well situated and close to the beach. Staff where great and rooms where very clean. Foe a mini break this was ideal.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful to hear that you found the team to be friendly and helpful, and that we were nice and clean. We are trying to keep any disruption during our refurbishment to an absolute minimum and as its the bedrooms we are doing this shouldn't impact your enjoyment of your time with us, I am glad you felt this was the case. We look forward to seeing you in the hotel next time. Best Wishes Victoria

"Fabulous rooms and service"

5
16/10/2016

Booked in for an over night stay on the way back from the Lake District - not always easy to find a lovely hotel that will allow dogs ( well behaved) and elderly mother with mobility issues. Reception staff could not have been more helpful in making us all (and our fur baby ) feel welcome and at home - a lovely touch to have a letter to our dog waiting in the room with a complimentary evening meal suggestion of sausages and doggie treats ( which where very happily received !) Great views from the superior rooms and great to find a class hotel that takes care of all of its customers including the 4 legged variety. Lovely staff, great location and fabulous superior rooms- couldn't have asked for more.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am delighted to hear that you found the team to so welcoming and helpful. All our guests take top priority, and I'm glad this is felt. We are very proud of all the refurbishments and there is still more yet to come. Hopefully you will return to stay with us again sometime in the not too distant future. Best Wishes Victoria

"Ideal Location for Lytham and Blackpool"

4
15/10/2016

Spent a night at Glendower in mid October to see the Blackpool Illuminations . This Hotel is everything Blackpool isn't i.e. top quality and quiet . It's not cheap and it's not up there with 4 star hotels I've stayed at so 3 star is a fair rating. Staff are friendly and helpful. Parking is plentiful , there is even a PHEV charging point. I paid top dollar for this but the room was at the back and little dark due to the small window which overlooked the bins and the staff smoking area. I say overlooking but the glass is frosted so you can only actually see the bins if you open the top window. Had I had a room overlooking the sea ,it would have got and excellent rating rather than very good. Perfectly located far enough away from Blackpool about 4.5 miles from the Tower and 2 miles from the tram. Lytham town is about two miles or so away and is really good if like me you are over 50 and don't really like the night life and rowdy people . Even the charity shops are posh in Lythham ! Back to the Hotel not cheap but very good would be excellent if you drop on a room at the front with a sea view . Breakfast was good , at £12 each it should be really. I would differently go again and recommend it to anyone. One thing to remember it was a converted girls school and not a purpose built hotel , corridors up stairs are quite narrow and a bit maze like , oh and there are stairs in abundance . Not really suitable if you struggle climbing stairs . There is a lift but didn't quiet reach our room !

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your extensive review of the time you spent with us and the surrounding area, it did make me giggle to read that even our charity shops are posh !! It is correct that the lift does not reach all the bedrooms, so its definitely worth booking direct to ensure we allocate the right room for the job. All our bedrooms have the same facilities however they vary in size and of course the rooms on the front our in the premium bracket as they are much larger with wonderful sea views. We really do appreciate you taking the time to leave us a great review and thank you for the recommendation. Kind Regards Victoria

"Exceeded our expectations "

5
14/10/2016

As we have a small dog we searched "dog friendly hotels in Lytham" and the Glendower came up. So we booked and we are so glad we did. We got the balcony suite which has amazing views over the coast, we understand the hotel has had a recent refurb and the room has a very upmarket contemporary feel to it, certainly worthy of a 4 star grading. Room facilities as expected and the room is well furnished. The only downside and we find this often with hotels that do not have air con is the room became hot and stuffy during the night - though opening the balcony helped. Breakfast was fresh and a big shout out goes to Vincent who set our breakfast up in the lounge area and brought some very welcome sausages for our dog which were devoured in seconds! We often find breakfast staff in hotels to be tired and going through the motions but Vincent couldn't have been more helpful and genuinely willing to make sure we had a great breakfast - as always it's the staff that make a hotel.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you very much for the wonderful 5 star review, I will pass on your high praise to Vincent who will be really pleased to get a special mention. We hope that you will choose to stay with us again sometime. Best Regards Victoria

"A 3-night break"

4
05/10/2016

This was our first time at this hotel and it certainly won't be the last. We had such a warm welcome from Reception staff and this was carried through every area - so friendly and eager to please. Restaurant had obviously been updated and is now very modern and pleasing to the eye. Both breakfast and evening meals delicious, the latter beautifully presented. Lovely large bedroom en suite overlooking the sea. We would make mention of the over loud music being played in the public lounges/restaurant which was annoying when trying to either read or hold a conversation. Within the lounge areas there was an obvious need for more attention to the cleaning of ledges and, in particular, the tops of large coffee tables which were more often than not sticky.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am pleased to hear that you were warmly welcomed by our team, and that you found the food to be delicious also. Im sorry we were a bit over keen on the volume of music should it be too loud for you in future please just ask reception and we will turn it down and put our dancing shoes away for a while !! I will also reiterate the importance of wiping the tables more thoroughly. many thanks for taking the time to leave us a lovely review and we hope that you will return to see us again. Best Wishes Victoria

"Wonderful High Tea"

5
04/10/2016

Great food, great ambience and very helpful and friendly staff. Was helped by Bridget the head house keeper who arranged a doggy bag for us as we had surplus cakes we wanted to take home. Would recommend Glendower to the most fastidius of customers. Well done!!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Gosh I haven't heard the word "Fastidious" for a long time I will remember to use it more frequently in future !! Thank you so much for the 5 stars and the wonderful recommendation, we are really pleased that you enjoyed it. We hope to see you again really soon. Best Regards Victoria

"Book with confidence"

5
03/10/2016

A lovely hotel with great roomy bedroom and fabulous modern en-suite (Room 108) Staff really professional and friendly/helpful Evening meal delicious and great presentation...added bonus....live piano music...just spot on for my taste. Breakfast - wonderful choices and so well cooked and presented hot food. Again this whole area modern and spotless.... Congratulations to all the staff here.....you must work hard and I appreciate it. Would love to have stayed longer but you were fully booked.:(

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave such a wonderful 5 star review, all the team without exception work really hard but they do so happily as we all pull together and actually enjoy and appreciate the surroundings and mostly lovely guests like yourselves to look after. We will be sending out some special offers for longer stays shortly so you could always book one of those and come back to visit us again !! Kind Regards Victoria

"Very nice beach side hotel"

4
03/10/2016

On a recent holiday we decided to stop off on the way to see the Blackpool lights.. For a Best Weston Hotel on a sea front it was very good value and seem to be very pet friendly, the food was nice the service was good just could of done with a bit more cheerful staff on the front desk. The room was lovely well presented and furnished, warm and clean would happily stay longer if they were able to sort the so called wet room / bath room that may suit some people with disablitys / mobility problems but the lack of grab rails '' only 2 '', tiled floor, lip in to the shower and ramp to the bath room may cause some problems, mainly the floor which became very slippy when wet. On review the hotel was great and the room but let down by the bathroom. O and parking for Disabled is very limited with small spaces.. Thank for a ok stay..

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to review your stay with us and I am really pleased that you would have liked to have stayed longer, I must just point out it isn't a wet room nor a fully disabled bathroom, we simply recommend this room for less accessible guests as it has a much larger walk in shower with grab rails, space to do a 360 in a wheelchair the toilet is higher and the sink is lower and it is also next to the lift, as I wouldn't like any guests reading this to imagine it to be any different than a regular bathroom except from the amendments I just mentioned. We hope you enjoyed the lights and felt it was worth the detour. Many Thanks Once Again. Victoria

"Super!"

5
02/10/2016

What a lovely friendly hotel, staff excellent, especially Jen who looked after so very well. Rooms very clean and well equipped! Breakfast wonderful! Thank you all for a great stay. Would highly recommend if you are thinking of staying north! X

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Many thanks for the 5 stars, Jen will be thrilled to get a nice mention. It's lovely to hear that you enjoyed your time with us, perhaps it's not so grim up north after all ..hahaha !! We thank you for the recommendation and certainly hope we will be your go to hotel when next in the area. Best Wishes Victoria

"Fab fab food !"

4
01/10/2016

Great place to stay !! Comfy clean- quality furnishings and friendly staff. Dining area very impressive the breakfast was absoulutely brilliant. Terrific choice better than any i can think of.... good quality food -piping hot and as little or as much as you wanted very very nice ??. Evening meal was maybe a little pricey at £15 for one main course however all edible beautifully cooked and served.no complaints at all.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Oh I do love a review that has a great header "Fab Fab Food", so happy to read your brilliant comments regarding your stay with us and am really proud of all we have to offer and that it's made you happy. Please do consider staying with us again!! Kind Regards Victoria

"Nice hotel for a short stay away"

4
27/09/2016

Lovely location the view from the hotel is lovely. Its a few minutes walk to the town you have shops restaurants, bars etc. It is an ideal place if you are just wanting a relaxing holiday with a bit of peace and quiet. The hotel is lovely very clean, staff are polite and helpful. The only thing I would say is make sure you upgrade your room if possible as the room we stayed in was rather small and warm. We only had a small fan to cool us down no air conditioning. and you can open the window slightly. All in all I would recommend to anyone.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful to hear that you enjoyed our little corner of the promenade, we love the fact that we are positioned so closely to the sea and all the fresh air that comes along with it !! So glad that you had a lovely relaxing time and you are 100 % correct we do have such a wide range of bedrooms to choose from and for any future guests if the room type says Compact then thats exactly what it is. We would be really pleased should you wish to return to stay with us again. Many thanks for the great review also. Kind Regards Victoria

"Weekend Away"

5
27/09/2016

We stayed at The Glendower at the end of September 2016. The hotel is well positioned near the centre of St Annes and close to bus routes for Lytham, Blackpool etc. The staff were extremely kind and helpful (even putting a birthday card in the room for my wife's birthday). My wife became ill during our stay - nothing to do with the hotel though - and we had to leave a day early. But upon checking out we weren't charged for the extra day. I would highly recommend the Glendower and will be returning ourselves.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I do hope that your wife is feeling better and that it didn't spoil her birthday celebrations too much. We thank you for the 5 star review and the the favourable comments towards the team and the hotel. Hopefully you will return fighting fit sometime in the not too distant future. Best Wishes Victoria

"Best for friendly hotel ever :-D"

5
22/09/2016

From the moment we arrived felt like home. Reception was perfect. Then we got to our up graded room courtesy of the lovely reservation staff because of my birthday request. When we arrived there was a birthday card for my partner and a welcome note for my dog as well as food and water. Also when we got room service they also brought extra sausages for the dog. Not to mention the beautiful sea view. I am coming back to this hotel so is Bruno my dog he loves it here.:-)

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so delighted to hear that you were so happy with your time spent here with us, and that you were all so comfy, we of course would be pleased should you all come to stay with us again sometime in the not too distant future. Thank you also for the 5 stars it makes us all really proud. Best Wishes Victoria

"Plumbing issues !"

1
20/09/2016

We stayed one night at this hotel and one was enough. We were given a small room as the hotel was full. The view from 120 was non existent, but the real issue was the smell ! The bathroom and consequently the bedroom smelled like cat urine. There were clearly plumbing issues. We suffered it as we were only sleeping there a night. We were give a £40 rebate as a result.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am sorry that yourself and your wife had those issues during your short stay with us and I would like to assure you that once we were made aware of this problem on check out we contacted our maintenance team and it has since been resolved. We also have all different types of bedrooms available, some with a fantastic Sea View's if you reserve one in advance. Once again, I am sorry you experienced these problems and hope that the reduction on your bill helped ease your disappointment a little. Kind Regards, Chloe

"Excellent dog friendly hotel"

5
13/09/2016

We have stayed here several times now. I am pleased to report that the hard work that Victoria and her team have put into the hotel in 2016 is really paying off. We were booked into the Ribble Suite - this is a fantastic family room with a sea view and a balcony with rattan furniture. The suite is tastefully decorated and nicely furnished. The bed is very comfortable. Staff in the hotel seem more attentive than heretofore - nothing is too much trouble. Breakfast remains excellent, with the new addition of a bean-to-cup coffee machine for excellent fresh coffee. All in all - highly recommended. Five stars

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Woo Hoo, I'm so pleased that you enjoyed your stay and that you like the improvements we have been making there is still more yet to come but I'm really chuffed to bits with your great feedback and that you took the time to leave a five star review we all really appreciate it. We hope to see you back in the hotel really soon. Best Wishes Victoria

"Super hotel & staff"

5
12/09/2016

Four of us stopped at this hotel for a birthday celebration in Lytham. We where given our rooms 45 mins early than check in time. All the staff couldn't have been more helpful. Booking us taxis, giving us directions etc. Great stay.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear All, I will certainly inform the team that they were doing their job as they should do and helped you as best they can, we thank you for taking the time to leave a 5 star review it really does spur us all on to be the best we can be. Thank you once again, and we hope you will choose to return to visit us again sometime. Kind Regards Victoria

"Happy Hens !"

5
12/09/2016

I have just come back from an amazing Hen weekend at this hotel. The staff were absolutely brilliant with all of us (22 in total) so helpful and happy. The Hotel is just gorgeous and the sea view room with the bath in is absolutely stunning. The breakfast was amazing and brought us all round. Thank you !

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Happy Hen, So glad to hear you all enjoyed your weekend, there was certainly lots lot laughs and giggles which was wonderful to hear around the hotel and you all looked lovely and were incredibly well behaved so the thank you should go to you !! We hope you all have a fantastic wedding and hopefully we may see you in the hotel sometime. Best Wishes Victoria

"Happy Weekend"

5
11/09/2016

We rang the Glendower hotel to arrange a room for a few days and to ask if we could bring our little dog with us. Not expecting the best room in the hotel because of out four legged family member we were more than surprised with out beautiful room. It was beautifully decorated and spotlessly clean with a marvellous view over the sea and the perfect touch was a letter written by Chloe Huckerby to our little dog welcoming her to the hotel and bowl filled with food a water bowl and a doggie blanket for her. Thank you so much we loved it. The king size bed was extremely comfortable and we all had a really good nights sleep and rest. We have been to this hotel before and we was not disappointed it was spotless very comfortable with lovely staff nothing was to much trouble. They arranged for us to have our meals in the lounge and laid a table specially for us and our meals were excellent. We also had afternoon tea which I can highly recommend. Best Western should be extremely proud of this hotel and team running it. I would return at the very next chance we are able too.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, That almost brought a tear to my eye, :) It really is so lovely when a guest has enjoyed every aspect of their stay and also takes the time to leave such high praise, we honestly really do appreciate it, as we want you to be happy and comfortable and want to return to stay with us again. So thank you for the lovely review and for boosting the team's morale. Best Regards Victoria

"Fantastic experience on our special day"

5
10/09/2016

Myself and my wife had our wedding reception here last month and the staff of the Glendower were absolutely amazing from start to finish. We would like to give a special mention, firstly to Sophie for being so approachable, Chloe for her advice and Hailey for ensuring the day went smoothly. We had many positive comments about both the meal and the buffet. Our room was amazing with a gorgeous sea front view and the breakfast was really tasty. The service we received was to a very high standard and everyone helped ensure our first day as a married couple was memorable and special. We highly recommend this hotel to everyone. Thank you again!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
To the Newlyweds, First of all congratulations from all the team here at the hotel, I know Sophie, Chloe and Hailey were delighted to be a part of your very special day and we are all so happy that you had such a fantastic experience. We wish you both many years of happiness and hope that you will return for some special occasions along your journey together. Best Wishes Victoria

"Afternoon tea & cocktails!"

5
07/09/2016

Really relaxed ambience in this venue, staff were lovely but not too fussy .....made sure you had plenty of everything & then let you enjoy the experience. Good choice of sandwiches & super sweet treats ( nice touch of edible flowers as decoration) Will definitely be back to sample the Sunday lunch. Wouldn't hesitate to recommend..... Worth every penny! Enjoy.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful news to hear that you enjoyed your Afternoon Tea & Cocktails and that you found us to be good value for money also. We should be delighted should you return for the Sunday lunch and thank you so much for the 5 stars and also the recommendation. Kind Regards Victoria

"Loved it! "

4
06/09/2016

Despite the small yet cozy room, can't fault the hotel and the staff. They're very helpful and friendly and even had a chat with us which is usually rare. Near all the attractions but with enough privacy from the kids. Only down side there was a wedding party which took over the main bar so we only say there one evening before they arrived. Deffo booking again next summer!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, So pleased to read that you loved it, and that you will be returning to visit us again next year, it's also refreshing to hear that despite the fact you were in one of our smaller rooms which is reflected in the price and according to season that you were comfy, bigger isn't always a priority when you are enjoying other activities and all our smaller rooms have been refurbished to the same high standard and with all the same amenities. Thank you for taking the time to leave your review. Best Wishes Victoria

"Excellent hotel!"

5
05/09/2016

We have just returned from this hotel after attending a wedding and staying over for one night. I just wanted to comment on how nice and clean our room was. It was very modern and functional. All the staff there were very helpful throughout. The full English breakfast was very tasty but there was a good selection of other foods too. For anyone like me who's hairdryer is the most important thing to take on holiday...don't worry, there is one available in the room! Overall i would recommend this hotel. Top venue for a wedding too!!!!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am really pleased that you found us to be a Top venue and that we were nice, clean and tidy, your comment made me giggle as Hairdryers are a bit of a issue in my life as they seem to mysteriously disappear with alarming regularity however for anyone reading should your room not have one I have a secret supply so just dial to reception and we will supply you with one !! Thank you so much for your 5 star review, and we really hope that will return to visit us sometime. Best Regards Victoria

"Lovely location away from the hustle and bustle "

3
04/09/2016

We stayed at the hotel for 2 night, my first impression was it looked very grand and clean. I was disappointed in our room though it was very dated I was expecting one of the rooms that had been refurbished like you see on the photos. The beds was not comfortable either and the pillows were rock hard. We had a good view of the sea front, And the room was very clean. It was in lovely location would go to that area again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for your review and I hope that despite your room not being quite as fancy as you would have liked that this will not deter you from returning as by January every room will be completed, you may also have noticed that I have taken on board pillow comments and have a truck load of new ones arriving any day now. We look forward to welcoming you back again "Hopefully" in the not too distant future !! Kind Regards Victoria

"Excellent hotel"

5
04/09/2016

Great hotel very friendly This hotel is also dog friendly Excellent breakfast found all staff very attentive Room was very clean and comfortable fluffy towels Be aware when booking no lift to second floor only to first floor

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Well that was short but brilliant all the same, thank you for the 5 stars and great comments. Yes, I am glad when anyone remarks on the lift access as it highlights the need to book directly with us so that we can make sure we allocate a room with lift access. Many Thanks Once Again. Victoria

"Highly Recommended!"

5
03/09/2016

We booked in to the Glendower last minute as an unforeseen overnight stay, we found the staff really helpful, the room was beautifully modernised with a great bathroom. The bed was so comfy providing a good nights sleep followed by a sumptuous breakfast which went down a treat having had a few too many drinks in the bar the night before! The hotel is immaculate throughout with high quality furnishings and smart, professional staff. I would highly recommend the Glendower to anybody and from now on it will always be our first port of call when visiting the Fylde coast.

"Great wedding function, great meals, lovely room "

4
02/09/2016

I was here last weekend for the wedding of 2 very good friends, arriving Friday for a meal and overnight stay with the big day being the Saturday. The room I was in, fairhaven suite, was fantastic. Really comfortable, spacious and clean. Only 3 things to fault, 1 minor 2 larger. The minor fault- only 1 tv remote to share between 2 rooms, whilst the bigger ones were both with the bathroom - a) closing the door made so much noise it disturbed whoever was in the bed on the other side of this wall, and b) the head of the shower fell off whilst in use, luckily not causing to the person under it. Away from the bedroom, the food for both our meal on Friday night plus the lunch and buffet on the wedding day, along with the efficiency, friendliness and professionalism of the staff cannot be faulted at all. They were utterly superb and helped massively create a fantastic day. Well done to all, but please check those issues with the room...

"Great hotel; Super location"

5
02/09/2016

Stayed one night as part of family of 7. Had twin room...good size, spotlessly clean and recently refurbished. Beds comfortable - pillow not great but still slept well. Service good; breakfast wide variety, fresh and tasty. Excellent location just short walk from pier and shopping area and directly across from the beach. Parking was good though we arrived early and car park was full later in the evening. Would definitely come again especially as it's dog friendly so will bring our dog next time.

"Lovely hotel"

5
31/08/2016

Had a family function here recently and so glad we picked this hotel. Sophie and all of the waiting-on staff were very accommodating, polite and helpful. The room we hired for our function was decorated beautifully with white chair covers & diamantes scattered on the tables which we hadn't asked them to do but it was a lovely surprise and a very nice touch. Everyone thoroughly enjoyed their Sunday lunch - the salmon especially was a big hit! Good sized portions. I would highly recommend The Glendower Hotel.

"Enjoyable stay"

4
30/08/2016

Stayed for 5 nights,room 130 , Location sea front, good parking facilities, close to train station, good bus service . Staff helpful and friendly all who we came across. Food was reasonably priced and excellent. Breakfast had lots of choices , good quality coffee and various teas.Lounge areas comfortable and clean , easy check in and out fast and efficient. Room, spacious and comfortable, good bed , good carpet , bath with shower over , adequate. Decor period but a bit tired . No view from this room,frosted windows,looked onto extracter vents which were noisy at times though turned off about 11pm . Wardrobe could do with an airfreshner as it smelt musty, but plenty of storage space ie chest of drawers about 12 drawers in all. This would have got 5 stars because it really is an excellent hotel,however your housekeeping for our room was below par,was not vacuumed for the 5 days we stayed,bathroom, water marks on chrome fittings,wall and floor tiles not cleaned properly, extractor fan full with dust as were cornice and picture rail,bin in bathroom not emptied for 4 days .This was the only disappointment to another wise perfect stay,This will not discourage us from visiting your hotel again as all these points are easily rectified. We would recommend it to anybody else ,as this may just have been an isolated case.

"Where's the snooker table?"

3
30/08/2016

As a frequent visitor we arrived on Sunday the car park was full waited for 15 mins had a coffee the reception girl advised she would be finishing soon so we waited when we got to our room it was all tastefully done which was an improvement then I wanted a game of snooker tried the gym where it used to be tried several cards one of the staff helped me again and advised that the games room had been moved which I was disappointed with as its a lot smaller I know it's an alternative but a lot of people would have just come to the hotel for that option and the gym doesn't look any better for it in my opinion

"Nice Hotel Room dull and dated"

3
30/08/2016

Stayed for one night in a family room which was dark, dull and the decor very dated. View from bedroom window was of a back alley and bins. No lift up to the second floor so had to climb 4 flights of stairs with baggage. This was a let down considering we paid £102 for a nights stay with breakfast. On the bright side the staff were all very helpful and pleasant and the hotel is in a lovely spot on the front a short walk away from the pier. Cooked breakfast was very good but over priced at £11.

"T-4-6"

5
29/08/2016

We had the most, wonderful afternoon tea here you have the choice of three different sandwiches and sconce jam and cream and the most super cakes servers on a plater If you are in this area viste here for afternoon tea the staff are all lovely

"A Hotel to be avoided"

2
28/08/2016

This hotel does not need you, and it cares not a fig for customer service. It demonstrates every reason why not going to a UK seaside resort is a good idea. It is beyond most staff to say good morning, or take any interest in your needs. I requested non alcoholic beer and was meet with mild indifference. Bed s were small, rooms smaller there has to be better value else where.

"Good value"

5
27/08/2016

Lads golf trip to Lytham, we stayed in this hotel,very clean, staff are friendly and helpful, great breakfast ! Thanks to everyone, this is an ideal place right on the seafront, handy for Lytham , Blackpool and St Annes, worth a visit good value hotel.

"Much improved"

4
26/08/2016

Stayed many times when away on buisness and am glad to report positive improvements .there is an ongoing upgrade done tastefully adding a modern touch to the bedrooms while retaking the charm of the original building.staff remain first class,good breakfast and plenty of parking .all in all Glendower would be my choice for a stay in this area .

"4 day holiday stay"

4
22/08/2016

The staff were amazing ,very friendly, helpful and hard working . The food was outstanding well done glendower . The down side was our room I feel we were over priced for this as it was very small for 4 and old fashioned.Apart from this we had wonderful stay due mainly to the staff ( and the weather very lucky) thank you Angela

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for the wonderful comments after your 4 day break with us. The family room you stayed in is due to be refurbished in October although I would hope you agree that it is clean and comfortable despite being a little dated. The new room will also feature a super king size bed. I hope this will not deter you from returning to visit us again. Kind Regards Victoria

"WEDDING"

5
22/08/2016

Just had my amazing wedding weekend at the GLENDOWER HOTEL. The staff are helpful and cannot do enough for you Sophie and Hayley are soooooo professional and always around to help. We couldn't have wished for anything else ******

"Jan m "Excellent overnight stay ""

5
21/08/2016

We stayed overnight with our son and dog what a great place to stay a lovely location straight facing the beach our room was spacious with a lovely sea view and spotless .our doggie had treats in the room and a bowl of water we were very impressed with the staff and especially Hayley the manager who our teenage boy took a shine too .very professional friendly and nothing was to much trouble we had a meal in the hotel which was very nice couldn't fault this hotel highly recommend especially for being dog friendly as we had our first break away with milo our dog and we didn't no what to expect definitely will return with or without the dog just brilliant .

"smart and freindly"

5
20/08/2016

a nice hotel with helpful staff,smart rooms and a great location,they also let you take the dog,we had a lovely short break. the location was great ,not far from blackpool and close to st annes a lovely victorion little town .

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful to hear that you found us to be smart and friendly, and thank you greatly for the 5 stars we really do appreciate you taking the time to leave your review. Best Regards Victoria

"Good location with much needed parking in peak season "

3
20/08/2016

I stayed for a week and had great weather which allows me to comment on the location - straight out of the front door and onto the beach! I stayed at the rear of the hotel i.e. non-beach facing. I'm led to believe the hotel has had a recent refurbishment, a disappointment in this day and age that there is little in the way of sound proofing between rooms and importantly to the houses behind the hotel who insisted on banging about with building work at odd times. This is not to detract from the room standard which for a three star hotel was good. My favourite hotel area? the lounges! A very relaxed and comfortable place to be. There were three wedding parties during my stay and the evening reception music can't be ignored, however wasn't on to the early hours so was well managed, just something to be aware of as it appears to be a popular venue for functions. Car parking was very good! An important point in the holiday season-something for fellow travellers to be aware of in this town! Lastly the staff - reception were first rate, welcoming and friendly. One of the bar staff was similar and the other a polar opposite! In the end I avoided the bar when he was on - very miserable, not at all what you want on a leisure break. In the main I was dressed in beach wear, so forgive my daily appearance, whilst not scruffy I admit I was a touch casual. But strangely felt judged by some employees as a result, who noticeably spoke with other guests but ignored me which is a shame and I feel some work needed as a result. For the evenings I ( dressed smartly ) went out to eat for all my meals. Again this is a shame as I generally like to support the hotel I stay at and get to know the staff. I observed some the staff being very attentive to elderly residents however 'share the love' and let us all feel great! I'd go so far as to say this which was odd - "Do you have any bar snacks ?" "No!" ( I was standing next to a sign saying bar snacks available lol! Second barman another occasion "I can fetch you a bowl of crisps" "How lovely thanks" They never came AND he gave a bowl to an old lady standing right in front of me!! Lol. Share the love Glendower! A minor point as its worth reiterating some points for information: 1 - sound proofing between rooms and if you're staying to the rear of the hotel. 2 - parking and location excellent. 3 - lounge areas truly relaxing Thanks for a nice stay perhaps a bit of work to make ALL your guests feel right at home and I'd happily score you higher. Overall a nice hotel, the above are minor points as I would recommend a stay here.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Gosh I don't really know where to start on your extensive and mostly great review !! Firstly I would like to know whom on the bar was so miserable perhaps a description and I can work it out from there ? I honestly can't imagine anyone ignoring you for being comfy and relaxed in your choice of clothing, Im thinking were they jealous as they were stuck in waistcoats and long trousers on the hottest week of the year ? We are not here to judge and I should really like to speak to the person to remind them of that, its not as if you were wandering around naked .... Or were you ??? Regarding the soundproofing I obviously can't help what happens outside the building however the room you were staying in is within an extension that was built in the 1950's and I am looking into ways in which we can improve as you are not the first to mention it. I might add we have lots of other rooms which are very quiet. I am glad you found the decor and furnishing of your room to be of a high standard and that you enjoyed the lounges. We would be delighted should you wish to come back and visit us again, please ask for me directly and I will organise your booking. Kind Regards Victoria

"A Bed & Breakfast Long Weekend"

4
19/08/2016

A nice reasonably priced hotel situated in a lovely part of Lytham. Unfortunately, we booked late and consequently had a room to the rear of the hotel with no view at all. The public rooms to the hotel were very cozy and inviting, the breakfast meals were well served and plentiful. Evening meals were too expensive and consequently we ate out. Asked if we would stay there again - the answer is yes, providing we were given a sea view room.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to review your time spent with us, I do appreciate there are some rooms to the rear of the hotel that have no view and we take this into account on the price you pay. We have lot's of larger sea view bedrooms and suites so be sure to book one of those if the view is important to you. We do hope you will choose to stay with us again at some point. Best Regards Victoria

"Excellent!"

5
17/08/2016

Great place to stay: spotless, well-appointed (particularly appreciated reading lights by bed and hook behind door - so many places miss these out.) The refurb is lovely. Bed really comfortable. Great breakfast. Exceptional, friendly service. Excellent value for money. Can't fault it. It deserves all the good reviews.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, We greatly appreciate your positive review and the 5 stars, I am glad we haven't missed anything but should we do we are very much open for constructive comments. Thank you once again for the great review and we hope to welcome you back really soon. Kind Regards Victoria

"Stunning room, great staff, great views"

5
16/08/2016

Stayed in the Fairhaven suite, fabulous room with facilities fit for a king (plus the family!) and plenty of space. The views from the room are superb, very easy to waste a little time sat in the chairs in the bay window taking in the scenery. Staff were great too, very willing, polite and professional.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Fantastic to hear that you found us to be fit for a King, we do try our best !! I do hope you will come and visit us again and as the suites are becoming so popular if there are non available we have lots of other fabulous sea view rooms available as well !! Best Regards Victoria

"Very good stay but a few little gripes...??"

4
16/08/2016

This is a lovely hotel. It's very nicely decorated, welcoming and in a pleasant location. We went during the Lytham festival but easily managed to get a parking spot. On arrival, the girls on reception were exceptionally pleasant. Only two negatives - our room was very small and we guessed it had originally been a larger one made into two as there seemed to be only a partition wall between us and next door. The guests next door were talking in the morning at conversational level and I could hear exactly what they were saying! Having said that, our friends had a lovely room with a sea view so no complaints there! Secondly, the service at the bar was slow in the evening and considering it was such a busy festival weekend, I think more staff should have been on. The two young men were doing their best but some customers were getting rather frustrated with the wait. We ordered sandwiches when we got back from the concert which were lovely and very reasonably priced. Despite the minor negatives we would definitely return and might even take our pooch as its dog friendly!!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Firstly I am really glad to hear that you will return to stay with us and we do indeed accept dogs however only in a limited amount of rooms so please do book early to avoid disappointment. I do take on board your point re service at the bar being a little slower than it could have been when everyone returned from the festival, however it is difficult to staff knowing that the bar will be dead all night up until 11.30pm for an hour and then it will be quiet again. Thank you for reviewing your time with us and we really do look forward to welcoming you back next year. Best Regards Victoria

"Excellent stay during the proms. Recommended"

5
15/08/2016

We stayed three days for the proms in a lovely room with sea views on the first floor. The room was spacious and and afforded great views of the sea. It was a well furnished and fitted room with comfortable beds and a lovely walk in shower. Very clean. The staff were helpful and service was prompt. There was an issue the first night due to some guests being locked out due to a telephone problem but the manager was very prompt in resolving and sorting things out for us. The bar area was lovely and we had great bar snacks listening to the resident pianist play a wide range of songs one night. That was very enjoyable. Breakfasts were very nice and the staff very attentive. Would definitely recommend.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so pleased to hear we were able to resolve any issues you faced during your time with us, thank you for your understanding. I am also delighted to hear that you would recommend us and gave us such a high rating as it means a lot to myself and all the team here at the hotel. We should be delighted should you wish to return and visit us again. Kind Regards Victoria

"Perfect base"

5
15/08/2016

We stayed at this hotel as we were visiting family in the area and also attending The Lytham Festival to watch Bryan Adams. We were lucky to get one of the limited parking spaces, although roadside parking would have been available. The staff were very helpful and friendly and the breakfast was good quality and plentiful.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Good news that you found us to be a good base for your visit, and we also really appreciate the 5 stars. As you were correct in mentioning should you not be able to park which is pretty rare as we have 45 car parking spaces, there is free car parking across the road. We are eagerly awaiting to find out who is on the line up for next year's proms and we hope that you will choose to stay with us again. Best Wishes Victoria

"Good location"

4
14/08/2016

We have just returned from a 2 night stay ar The Glendower our second stay here. The location of the hotel is good short walk into the town the pier . The lounge and bar areas are beautifully decorated with comfortable sofas and cheers . We had a standard bed room with a sea view. A Lovely and spacious room good bed and pillows slept well .Complimentry tea , coffee and biscuits in your room and toiletries in bath room . The breakfast has some thing for every one . Very good . We also had dinner here .The chef deserves a star excellent food well presented don't bother going to an outside restaurant you won't get better than 'The Coast' . Staff helpful and friendly . We will be back soon . ??

"Pleasant, updated hotel with excellent staff."

4
13/08/2016

Hotel is very clean and comfortable, with plush carpets and smart bathrooms. Various quality breakfast items served in a nice dining room. The staff seem highly trained and professional. They also seem genuinely pleasant. Corridors have a few steps up and down, so could be awkward for some.

"Lytham Festival"

5
12/08/2016

Very friendly staff and nice pianist playing which was lovely crated a nice atmosphere, we stayed 2 nights room was spacious and very clean throughout, on the Friday evening we had a lovely bar meal food was delicious, breakfast and staff were very friendly and helpful. Will definitely come back to this hotel. Thanks to all the staff for being so helpful.

"Lovely Comfortable Hotel."

5
10/08/2016

Lovely hotel in St Annes. First time we've ever stayed here. Lovely reception greeting on arrival. Room nice and clean. Breakfast self service tea ,toast ,coffee ,croissants cereals yogurts etc. Good choice of cooked breakfasts . Excellent. Staff in restaurant brilliant ,with a special mention to Vincent.thank you.only complaint from us would be the chairs in the breakfast room. Very uncomfortable. Need changing .

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Gosh what a lot of fantastic comments, really glad you enjoyed ours and particularly Vincent's hospitality. You will also be pleased to hear that we are changing the seating in the restaurant as I agree I think we've had a good run out of them, so watch this space !! We hope to see you really soon. With kindest regards Victoria

"Overnight stay"

4
10/08/2016

Room was compact and would definitely not choose this size for a longer stay with two people. Single traveller would find this more than sufficient. Staff were the friendly people we have come to recognize as the norm for Best Western Customer Service. Breakfast with self serve parts and wait staff parts not the most effiective because toast that you have to make your self was cold by the time the meal arrived. Coffee machine gave excellent choice.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for your review of your time spent with us here at the hotel I am glad to hear that you found us to be a friendly bunch !! As I have previously mentioned should you wish to be served your hot beverages and toast we will gladly do this for you. And yes the Compact doubles are rather more suited for one person. Many Thanks for your lovely review. Kind Regards Victoria

"Another great stay"

5
09/08/2016

We have stayed at the Glendower on many occasions and it is always a pleasure. The staff are very pleasant, courteous and friendly. The rooms are always clean and well looked after, we normally have a room with a sea view. The food in the Coast is excellent and great value, the breakfast choice is fabulous. We're looking forward to our next stay.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Great news to hear that you are so looking forward to returning on your next visit, its lovely also that you found us to be welcoming, I am sure the kitchen will be really pleased that you enjoy their food as they really do take pride in what they do. Thank you for taking the time to review your time with us and we look forward to receiving you back really soon. Best Wishes Victoria

"day trip"

3
08/08/2016

room was very small, breakfast was expensive,location was very good, the room was very clean the staff were smart and very helpful. drink prices at the bar were very reasonable. not a lot of parking spaces in the hotel car park

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, It has been an exceptionally busy weekend due to the festival which probably accounts for the car park being fit to burst we do have 42 spaces and there is also free overnight car parking across the road should you get stuck for a space in future. I am glad to hear that you found us to be very clean and smart and I hope that you will choose to stay with us again but perhaps go for a bigger room rather than a Compact Classic next time. Kind Regards Victoria

"Lytham Festival "

5
07/08/2016

We stayed here for two nights whilst we were going to Lytham festival and absolutely loved our stay! The room, although small, was lovely and well presented and was cleaned daily. We had afternoon tea which was very tasty and our waiter was attentive. The drinks at the bar were a tad pricy so after one drink, we didn't buy any more from here. All in all, a very lovely hotel and would definitely recommend it.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review the hotel and for the lovely comments after what must have been a very busy couple of days of fun at the festival. I am so pleased you enjoyed the afternoon tea, and also glad to hear that you would recommend as that is the best accolade of all. Many Thanks Once Again. Victoria

"Wonderful Sunday Lunch, great staff"

5
07/08/2016

Wonderful Sunday Lunch. Love the modern decor. Staff great witty sense of humour and attentive. Particular mention to Vincent and Jim. Great pianist. Wonderful value. Highly recommended. Running a great ship Victoria :)

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, It's really funny that you should mention Ship..(And thank you we are trying our best), I have nicknamed the hotel "The Good Ship Glendower" as it's seen so many changes and has sailed us through all kinds of weather over the years and is always standing strong.....I think I may get a bit emotional !!! Thank you for the wonderful comments and I shall certainly pass them on to the team. We hope to see you again really soon. Best Wishes Victoria

"Short Stay for Lytham festival"

5
06/08/2016

Loved the hotel, very friendly helpful staff. We stopped one night so could attend the Lytham Festival, (which was also excellent, recommended). The room was large and clean. The choice of food and drinks for breakfast was excellent and really good quality. If attending the festival again, would definitely stay here again, it's in an excellent location near the town centre and on the seafront. There are plenty of car parking spaces at the front of the hotel.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, So glad to hear you loved the hotel, we are all excited to hear who will be performing next year as it really is a well put together event which is hugely popular. Thank you for leaving us with such high praise, and we certainly hope to see you again next year. Kind Regards Victoria

"Excellent "

5
06/08/2016

Bedroom lovely and clean though uncomfortable bed (but that's just my view). Bathroom and towels clean. Staff helpful and pleasant. Breakfast excellent and good choice. Public areas tidy and clean. Would cheerfully recommend.

"Hotel and local area"

5
04/08/2016

The hotel is on the north promenade overlooking the sand dunes that lead onto the beach. The beach is clean and ideal for children although the sea does not stay in for long. The hotel is brilliant having large lounge and bar areas all with superb décor. The breakfasts are wonderful with a huge choice to suit any taste. No faults with this hotel! Give it a try and you won't be disappointed.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Great to receive a 5 star rating, and thank you for leaving us a lovely review. Its a lovely bright morning and people are already up and about over on the beach. I will pass on your praise to the kitchen team, and we are also pleased you found the decor to be to your taste. We hope you will return to stay with us again should you be in the area, if not in the area make a special trip instead !! Kind Regards Victoria

"Best Dog Hotel yet "

5
02/08/2016

Took my dog to Best Western and was very impressed with the high quality of the room. Extremely clean, bright and comfortable. The personal touch for my dog was very much appreciated-treats, blanket and a written note! Will be booking again for sure when hopefully breakfast will be included!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Great to hear you found us to be the best !! Please do try and call us directly to book your room on future occasions so we can ensure that you have got the best rate which includes breakfast rather than a room only booking. Thank you for taking the time to write your review and also give us 5 stars ..Woo Hoo!! Best Wishes Victoria

"Ideal Location"

4
02/08/2016

We stayed here overnight using our Tesco Club card points which we had boosted up for a hotel stay. Our room was an executive family room so had a double and a single bed and a little more space although I would not have classed it as "executive" Nonetheless it had a lovely view over the sea and the bed was comfy enough, the room was clean, the hospitality tray well stocked, plenty of hangers in the wardrobe and a very nice bathroom. The public areas of the hotel seemed to be better furnished and maybe they are in the process of doing some refurbishment all round. Our room had a few little problems , a light out in the bedroom, another in the bathroom and a hollow in the floor which when stepped on made such a loud noise I thought someone was banging on the door. The lift was fine when we arrived but 30 minutes later it had broken down. It was repaired very quickly but had broken again next morning. Staff and the men delivering the laundry told us it was only 3 months old and had cost £70.000 but was constantly breaking down so maybe they need a replacement. There was no-one on the bar when we went down for a drink and again when we came in at night and no-one on reception, Eventually a very affable man who was also there at breakfast appeared. Breakfast next morning was very good. Plenty of choice from the a la carte breakfast and all cooked to order and well presented. We enjoyed our stay and to give the hotel credit, by the time we arrived home there was an e-mail apologising for any faults and offering us a complimentary drink if we were to return. Excellent customer service and nice to know they take note of any complaints, even ours which were minor and did not detract at all from our stay.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, You as our guests are of paramount importance to us, and any comments or feedback is always acted upon. It was actually myself that you spoke to outside the lift and we have now found out the issue, it was the laundry cart which was too heavy, and since we have put a stop to it, its been fine....thank goodness. I am pleased to hear that you enjoyed your time with us, you were in a non refurbished room, which is due to be completed in October. We look forward to welcoming you back to the hotel in the not too distant future. Best Wishes Victoria

"Great staff, location and the most comfortable beds!"

5
02/08/2016

We only stayed one night as my husband, a musician, was playing in Blackpool. Quick to find even at 11.30pm, the reception night porter was excellent, so friendly and checked us in quickly. Room was ideal, decent size, luxurious and modern decorations, large walk in shower and all necessary items required of a hotel room. We stay in a lot of hotels from 2/3* upwards. I have to comment about the bed and pillows, as previously mentioned, we stay in a lot of hotels, the bed was seriously one of the most comfy we have slept in and the pillows were great too. My husband is 6'5" and this was one of there double beds, we usually go for the king or super king size but it was fine. We had a drink in the bar, friendly helpful bar staff and ordered a cold sandwich which was well presented and tasty served quickly. We only stayed one night and left before breakfast, although it smelt great. Ideal location for Lythams pier and beach and not far to get into Blackpool. Would definitely recommend. Car parking was mentioned in previous feedback, we parked on the main road as we arrived so late at night, not a problem at all. Go you will love it!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, What a fabulous recommendation, so pleased to hear that you slept so well and you were both nice and comfy. I shall certainly pass on your praise to the Night Porter. Thank you for taking the time to write your lovely comments and we would be delighted should you choose to stay with us again. Kind Regards Victoria

"Amazing hotel, delicious posh breakfast, just needs soundproofing"

4
31/07/2016

We stayed here for 2 nights just recently in July 2016, a Sunday and a Monday night. I have to say this hotel was pretty good! The room was very nice and the bed very comfortable, thick carpets comfy underfoot and lovely bath with complimentary bath soaps. Very relaxing nights sleep and free WiFi was a bonus too (just get the password from reception). We booked with Tesco Clubcard using £120 worth via clubcard boost and paying a little more on top, was a little worried we'd burned so many vouchers in one go but it was alright in the end and well worth doing. Parking was an issue when we arrived on the Sunday due to some weekly ballroom dancing going on, but we had some food downstairs and that soon cleared up and I was able to bring my car in from the road and park up properly. Breakfast was delightful! Smoked Salmon one day and Smoked Kipper the next, very attentive service at breakfast time, food was very tasty and restaurant had a very posh feel to it. Unlimited tea and coffee was of quite a good standard too. We also bought a bottle of wine one night with a prawn cocktail that was nicely presented and tasted great. There is only one small negative to this hotel, and that is the soundproofing. I was woken twice one night by other people peeing! Yep! Gross. The walls are a little thin and when somebody slams their door down the corridor you can hear it. I also awoke with a start because when people open the door of the room opposite, you can hear it so clearly it sounds like your own door opening. Thankfully I was so tired that hearing people either above, below or in room next door going to the toilet didn't bother me enough to mention it, just put a pillow over my head and back to sleep! But I think some people might get upset by that as I could hear every splash!! =| Other than that, I would recommend this hotel. It really was a nice place to come back to after a day at the Pleasure Beach. There is ample parking and a train station just a short 5-10 minute walk away which takes you to Pleasure Beach for about £3 return. Good couple of nights.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you so much for taking the time to leave your excellent review, I am delighted to hear that you enjoyed the time you spent with us. I was discussing the soundproofing with my father yesterday funnily enough, as the rear section of the hotel was built in the 1950's it hasn't just been knocked up in the last 20 years or so when building standards don't seem to be of the same quality as they were back then, and he was saying as he travels a lot, that a lot of hotels in the dead of night when there is no other sound you can hear people as it's so quiet everywhere else it sounds so clear, this is not an excuse I'm just trying to find a decent explanation !! I hope this will not deter you from staying with us again, and I would recommend booking with us directly so that we may find a room that is perfectly suited to your needs. Kind Regards Victoria

"OUR WEDDING"

5
31/07/2016

Having held my daughters wedding here 9 years ago and having such a good experience decided it was the only place for our wedding. The food was excellent especially the cheesecake 12/10! Excellent staff Excellent service Well looked after nothing was too much trouble, l would highly recommend this hotel for a wedding or function.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Lovely to read your fantastic review, thank you so much for choosing to return to us after all theses years. It was an absolute pleasure to host your very special occasion and we hope to see you in the hotel really soon. Best Wishes Victoria

"Pleasant, shame about the breakfast"

4
26/07/2016

All very nice, I had stayed before. I paid £20 extra per night for a "larger" room. Not sure what that's about, as it was just a little larger than the regular sized double bed. But the hotel had just had a refurb, and it showed. The tap tops (hot / cold) were on the wrong taps, and this was reported within an hour, but still wasn't fixed when I checked out 40 hours later. Breakfast - the big disappointment. The "full English" is one item if each, and on the plate, looked somewhat sparse and mean, for what should be a hearty meal. The first morning, it was almost stone cold, and "had the taint of a heat lamp" - in a restaurant with maybe only 15 guests, at around 8:30. It was mentioned to a nice waitress - the staff were very good - who said she'd tell chef. The next morning, it had improved very, very slightly - and was only tepid, which was a shame, as it was obviously quality food. A pleasant stay, it's a great location for St. Anne's, but there is a lot of competition in the area.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for your review of your time spent with us, I am least glad we got some things to your satisfaction. It is a shame that I don't know which room you were in as I have never heard of an issue with the taps being the wrong way around, and for that I must apologise. I will also have a chat with kitchen re the lack of heat to your breakfast as this is something we usually pride ourselves on and I want to make sure it is absolutely spot on. So thank you for bringing these points to my attention and I will action all that you have mentioned immediately. I do hope this will not deter you from staying with us again in the future. Kind Regards Victoria

"Seaside break"

5
26/07/2016

Huge rooms with wonderful panoramic views. Excellent breakfast and dinner. Superb staff and facilities. In good weather the outdoor seating is peaceful and very quiet. Near to all amenities and the dunes and beach.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Hello there, Great to hear your lovely review, and thank you so much for the 5 stars it really is much appreciated. Hopefully you will choose to stay with us again sometime in the not too distant future. Kind Regards Victoria

"Nice hotel with nice views"

4
25/07/2016

Stayed here for a week very nice hotel with helpful and friendly staff. Good Gym downstairs and the beach is just across the road. Good location for the town centre and promenade. Breakfast cooked to order in the morning and quite good quality

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, It's a beautiful day here on the coast and the views are absolutley stunning from the hotel today. We really appreciate you taking the time to leave your review, and are pleased to hear that you enjoyed the gym and the rest of our facilties too. We hope to welcome you back to the hotel in the not too distant future. Best Wishes Victoria

"Best Western Lytham"

3
25/07/2016

The hotel is just in the throes of being updated and its quite nice. We were in 119 and our bathroom didn't shut properly because they had set the door badly it wouldn't close properly. Could fault the room although our view wasn't very good!! Bed was very hard and there 4 very bad pillows. Breakfast was quite good would stay here again but I would bring my own bed and pillows!! sadly

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Well, I am obviously glad to read that you would return however with your own bed which isn't exactly ideal !! We do have a number of different types of pillow to suit individual comfort and we can certainly arrange for softer pillows to be in your room on the next occasion. I have alerted the maintenance team who have rectified the bathroom door issue also. Thank you for your feedback and we hope to see you again soon !! Kind Regards Victoria

"Almost perfect"

4
22/07/2016

This hotel is well placed for relaxation, it is in a nice quiet spot but within easy walking distance of all amenities, the rooms with sea view are very spacious but because they face west they are also very warm at night, even with a fan we found it difficult to sleep during the recent hot spell. we found the room to be clean and well furnished but some attention to details is required our room table had what looked like paint marks on it and the curtain was hanging loose on one end. Breakfast consisted of a great variety of foods served by lovely staff and was of a good standard and well presented. there is a large car park at this hotel.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Delighted to hear that you enjoyed your stay with us and found us to be "Almost" perfect, there is always room for improvement and we are working really hard to complete our refurbishment of all the rooms, however I will be honest air conditioning due to the sporadic nature of our weather we have no plans for installing it at this time. Thank you so much for taking the time to review your stay with us and we hope you will return. Best Regards Victoria

"Good hotel, quiet location but close to amenities"

4
20/07/2016

Good location if you want to be near amenities but not right in the the thick of the crowds in Blackpool. Room was clean and food was good. The only downside was on the evening we were staying there was a private party with loud music but this finished at midnight. This was a Saturday so probably only to be expected.

"Good hotel but not perfect"

4
19/07/2016

Having recently stayed at this hotel with our dog, we can't praise Vincent enough for looking after us at breakfast time. We would consider returning for his customer service alone. The hotel is clean and spacious and the food was excellent. Disappointing that the snooker table has been removed but that's just my personal taste. The only downside was our room (130) was above the kitchen and almost above the function room. The band music was extremely loud until midnight on Saturday evening, followed by two hours of noise from the stairwell areas as guests retreated to their rooms in inconsiderate fashion. My mother had a room on the second floor (248) and the music caused disturbance at this level too. I passed on my displeasure to the lady tending the bar as the reception was unmanned, inviting the manager to sample the noise in our room. Sadly, no attempt was made to contact us and this is the only downside to our stay. In summary, great hotel, customer friendly but avoid if a wedding is on at the weekend as it is not worth the money if you are an early riser like me.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Well firstly Vincent will be so pleased to be mentioned as he takes his position very seriously and It's always lovely to see your name up in "light's" so to speak. I am sorry to hear that you were disturbed by the function noise on Saturday evening, we do have quite a lot of rooms that aren't affected by it, and we do always to add at the bottom of confirmations that there may be a possibility of this happening on the occasional Saturday evening. I hope this will not deter you from returning to visit us again. Many Thanks for taking the time to leave your review. Kind Regards Victoria

"Excellent"

5
18/07/2016

So this was our free stay as last year was horrendous. We got one of the massive suites, it was fantastic! Very luxurious!!!Nicest room we've ever stayed in, I'm told it's nicer than what they use for the honeymoon suite. Main bedroom with a queen size bed, chesterfield settee, massive flatscreen TV, coffee maker, ensuite shower with balcony overlooking the sea. Then we had a twin with flat screen TV and an ensuite with a bath. We had a free evening meal and breakfast, all fantastic, we were so well looked after. Thank you to all staff, you work so hard :-)

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the revised review, I am delighted to hear that we restored your faith in us. I shall pass on your lovely comments to all the team. Best Wishes Victoria

"Great gym"

4
17/07/2016

This hotel has a particularly good gym for the size of hotel. The restaurant is also a cut above average. Its located on the seafront which is a bit bleak. Its within walking distance of the facilities in the centre of St Annes

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Really pleased to hear that you approve of the gym, we have just extended it and have had lots of great feedback..perhaps I ought to get in there myself instead of keeping staring at it !! I do understand your comments regarding the sea front on a bleak day however its absolutely gorgeous here today and the views are actually breath taking. I do hope that you will choose to stay with us again when you are next in the area. Many Thanks for the review also. Victoria

"Wedding"

5
17/07/2016

We stayed overnight for a family wedding, we had a double room which was lovely, we had lunch from the bar which was really good.. We had a lovely stay, staff are very nice, we will definitely be returning for a longer stay next time.. This hotel is right opposite the beach,and the shops, park and centre are only a 2 minute walk..

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you of taking the time to leave your 5 star review we are all really glad you enjoyed your short time with us, as I am writing this it is 30 degrees already at 8.15am, we would be delighted should you wish to return for a longer stay don't leave it too long as the sunshine might not last !! Kind Regards Victoria

"21st Party"

5
15/07/2016

I recently had my 21st birthday party at this venue and it was exceptional. The staff were very helpful in the months, weeks and hours prior to the event and I cannot recommend them highly enough. The venue is of the highest quality and the buffet food was delicious. A perfect venue for any event.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Firstly many congratulations on your 21st birthday and thank you for choosing the hotel to have your celebrations. We really appreciate you taking the time to leave your great review and wish you many more Happy Birthday's for the future. Best Wishes Victoria

"Absolutely fabulous "

5
12/07/2016

I have just had 3 fantastic nights and four days. This hotel, the room, the food, the staff were friendly, approachable, and very helpful nothing was too much trouble. A special mention for Hailey and Tom who were brilliant. I would highly recommend this hotel.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful to hear that you would highly recommend the hotel, it is one of the best accolades we could get. Hailey and Tom will be pleased to be recognised and we hope you will return to visit us again sometime soon. Kind Regards Victoria

"St Annes on Sea “think hotel think Glendower”"

5
12/07/2016

We have commented about the Glendower previously. After a week of speaking to negative people in various industries who think they can deliver customer service, I decided to take part in an a Manchester to Blackpool cycle ride, in addition to the annual night ride in September (Glendower booked for this year as we checked last year) we have another booking in August for my cousins wedding. Is this hotel expensive? Yes if you earn for example £50.00 per week If you earn say £600.00 per then this hotel is cheap Is this hotel value for money? Yes without question Would I recommend this hotel to the demanding? I see no reason not to I have many years experience in the automotive industry from manufacturing to sales to front line face to face customer service and won awards, in the industry today they have service advisor's, who don't advise as they are not technically knowledgeable The staff employed within the Glendower, who is the best, difficult as they are not uniform robotic types but all individuals within a team, all helpful, more like talking to a trusted friend,. I never hear those dreadful words no, I'm sorry you feel that way, we can't do that, we haven't the facilities etc One example, may I order breakfast, full English without this and that? The reply “certainly sir, is there anything else you would like? No just does not exist ” After completing this event I decided to order a meal, I spoke to one of the young ladies immaculately dressed just enough make-up, my question was fish or scampi? I was advised the fish may make me feel too full the scampi would be a better choice, so I ordered that and I felt fine, just right To conclude, let me tell you all the people employed here are switched on, if I was asked to deliver a customer service presentation, I would say no as you can't teach this team much, is there a better hotel in St Anne's on Sea, I don't know, I have no reason to find out – St Anne's on Sea “think hotel think Glendower”

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Wow, I think you have just created our new strap line !! I think I can honestly say this is one of the most creative and fantastic reviews we have ever had. Firstly we must congratulate you on your commitment to doing the charity bike ride as this is no mean feat, but also to thank you for choosing to stay with us and then having the time to write such a wonderful review and insight into your time spent with us. We look forward to welcoming you back in September, and in the mean time hope you have a wonderful summer !! Best Wishes Victoria

"Great singers break"

5
12/07/2016

We stayed here stayed here in May (so sorry for tardy review!), a group of about forty who came to sing out hearts out being part of a choir and attending a (fantastic) singing workshop. My friend and I initially stayed in a refurbished room, but having a problem with noise, we very quickly reallocated to an un-refurbished room which was huge! So, firstly I wouldn't be put off by stories of these rooms being a little tired around the edges, and I think this will change as the hotel continues it's programme of a complete makeover, overall we found to be exceptionally clean. As an organised party, meals were prearranged for us, on the whole the quality was good, and the staff were more than happy to make any changes where possible. The weather was fantastic, we spent most of our downtime sitting outside in the sun (yes it was May and up north), I really felt as though I was on holiday and even went home with a bit of a tan. But the overriding impression I came away with from the hotel was that it was like being at home. I felt so relaxed, okay this did have something to do with the singing, but the staff were amazing, friendly and accommodating, and had a great sense of humour. I would definitely stay there again if I ever visit St Anne's again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We appreciate your review and it isn't tardy we are glad to hear from you. I am naturally pleased to hear that you felt so comfortable and found us to be helpful and accommodating after all this is what we are here for ... to look after you !! We have just started the second floor sea view rooms with an entirely different scheme and are all excited to have all the bedrooms completed as we want to offer you the best. Its great to know that you would return and I hope this will not be too far into the future. P.S We are also hoping to build a brand new outside patio area so don't forget to bring your sun screen !! Kind Regards Victoria

"Great value hotel"

5
09/07/2016

We booked this hotel at short notice to attend a family funeral in Lytham there were several rooms booked for family coming from Northern Ireland, Suffolk and North Yorkshire, the rooms were all spotless with everything provided including wifi the breakfast was varied and first class , the staff were extremely friendly and helpful. Would certainly return and recommend it.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am sorry to hear that you were staying with us during a difficult family occasion, it is very kind of you to take the time to leave us such a favourable review. Hopefully you will return on a more joyous trip in the future and in the meantime we will try our best to keep everything in tip top shape for you return. Best Regards Victoria

"We have just returned from another lovely week's stay at the Glendower"

5
09/07/2016

We have just returned from another wonderful week's stay at the Glendower. The whole of the hotel is being beautifully refurbished and is looking really modern and stylish but at the same time keeping its welcoming and original charm along with the very friendly staff who are as helpful and efficient as ever. This time we stayed in the exquisite Ribble View suite which was an absolute delight to spend time in. Also the views from the balcony are spectacular with views of the beach and seafront in addition to being able to see for miles in all directions, simply breathtaking. The Coast restaurant is very stylish and as always serves generous portions. The breakfasts are delicious as they're all freshly cooked to order and the self service area is well stocked and varied which really sets you up for the day. The hotel is so convenient for all that St. Anne's has to offer such as the long promenade, the friendly town, the beautiful Ashley Gardens and the wide array of excellent restaurants. Thank you once again for another wonderful week's stay and I'm really looking forward to returning soon for another lovely holiday.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, It is us that should be thanking you for choosing to stay with us again, your custom is very important to us and it really is gratifying to read that you enjoyed your time with us so much. I am so glad you enjoyed the new suite and balcony the sun sets at the front of the hotel and really is something to behold. Thank you for taking the time to leave your wonderful review and we look forward to seeing you again really soon. Best Wishes Victoria

"Relaxing two night break with our handsome dog"

4
09/07/2016

Stayed for two nights with our dog who is an old English sheep dog. We were all made welcome when we arrived especially Baxter our four legged member of our family. Room was spacious Baxter was thrilled when he saw they had left him blanket, dishes and treat. We had a sea view with a low window which meant Baxter could watch the world go by. Could not eat breakfast in the dining room but was served breakfast in a lounge area. Breakfast was lovely and Baxter was given a bowl of water and a sausage, such a nice touch. We had three flights of stairs to go up but we never asked if there was a lift because it was good excersise. Certainly stay again ideal for driving into Lytham, Blackpool and Cleveleys. Lots of restaurants in Lytham that you can sit outside with your dog and have a lovely meal. Great location for the beach and sand dunes that Baxter loved. Well done to all the staff. Especially from Baxter??.

"Mikayla saves the day."

5
07/07/2016

Fabulous hotel. Stayed recently and couldnt fault the hotel. Nice size room.. clean.. friendly. To say we encountered a few minor issues would be fair. Not of the nature worthy of a complaint the sort that if no one told the hotel they wouldnt have known... This however didnt dampen our experience of the stay and the fact that Mikayla on reception did everything in her powers to resolve said issues made it more memorable. She was an absolute star. Very helpful and nothing was a problem to her. Thank you. Rgds Neil. X

"OK Western"

3
04/07/2016

The room had been refurbished but was basic at best.it was clean and the bed was comfortable. The staff are very friendly especially at the reception.we paid £10each for the breakfast definitely not worth it!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review your stay with us and I am glad to hear that you found the room to be clean and comfortable, I am sorry you felt we didn't have the wow factor as the last thing we want to be is just OK !! We are continually striving for improvement and I hope that it will not deter you from returning. Best Wishes Victoria

"great hotel"

5
04/07/2016

extremely clean rooms a really nice touch with extra toiletries in the room just make sure when you book if you do not like lots of stairs ask to be on the side of the lift friendly staff and in a quieter area of Blackpool close to the beach and all other amenities breakfast choice was excellent and the hotel was fantastic value for money but definitely not a value hotel

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Fantastic to hear that you found the hotel to be of your liking, and that you enjoyed your breakfast too. We really do prefer guests to book with us directly as we can ensure we are allocating the right rooms to the right people as you are correct the lift only services one side of the hotel, and as we can match any internet price plus hopefully give you something a little extra it really does make sense. I hope you will return to stay with us again soon. Kind Regards Victoria

"Enjoyable stay"

4
02/07/2016

Stayed with friends on a girls night out earlier this year and had a lovely time. Arrived in the afternoon and the four of us had been accommodated in the Fairhaven Suite comprising of two very generous sized bedrooms and a bathroom. One of the bedrooms had a sea view and a large bath towards the back of the room (only used as a source of amusement whilst we stood in it to take photos). Enjoyed afternoon tea with a choice of sandwiches although desserts not great. The hotel was in the middle of renovation but was still immaculate. Breakfast was very good and staff throughout the stay were extremely helpful. Would definitely stay again

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave your wonderful review of the time you spent with us. I am glad to hear the bath caused a bit of a giggle, and we are pleased to hear that you will come back and stay with us again. It's a beautiful sunny day here on the coast, fingers crossed it will stay that way at least for a while !! Once again many thanks Victoria

"Average... at best"

3
30/06/2016

So I guess there is only so much you can ask of a best Western. The location is nice enough as it is right on the beach. But it is quite far from the centre and restaurants. It is quiet and has nice sofas in the lounge. However the room I had was very small and not well furnished. Breakfast was at best average with rather flavourless cooked option and unappealing buffet. All in all this place is OK for just better than a B&B. But only just...

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am naturally disappointed to read you review, all Best Western hotels are independently owned and managed, and I happen to be very proud of mine. I am sorry we failed to bowl you over during your stay with us, however I do beg to differ regarding our wide array of breakfast items, perhaps just not to your taste. Thank you for taking the time to leave your review. Best Regards Victoria

"Afternoon tea"

5
29/06/2016

Twelve friends and myself came yesterday for a birthday celebration. We were greeted with a welcoming celebration drink and a lovely afternoon tea. Jimmy really looked after us with patience and humour. Would like to thank Vicky and her team for an enjoyable afternoon in pleasant surroundings.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Rosemary, Thank you for leaving your wonderful review after your birthday celebration Afternoon Tea. It was an absolute pleasure to have you all and thank you for choosing us to host your special day. Best Wishes Victoria

"Very Relaxing & Great Food"

4
28/06/2016

Just spent a spontaneous one night here, arrived with nothing but the clothes we had on and the dog.. Chloe couldn't have been more helpful and even helped us out with toothbrushes! Excellent location, quiet and relaxing just what we needed, the Breakfast and bar food were of a very high standard...would definitely stay here again but with luggage.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I just love guests with a sense of spirit and adventure !! Thank you so much for choosing us on your little mystery tour, pleased to hear that Chloe was helpful we do carry a stock of combs, toothbrushes, flannels, razors etc should you be caught short again. Hope to see you really soon ! Kind Regards Victoria

"Visit to Lytham"

5
28/06/2016

Stayed here for 3 nights whilst visiting friends. Lovly hotel, very clean, comfortable. Friendly staff, excellent food. Would be very happy to stay here again. Bit of a haul up the stairs with case as only a lift on one side of the hotel, but we were offered help with the case so it was not a problem at all. We enjoyed our stay very much.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We really appreciate the time you have spent leaving us such a wonderful review, the team and I are delighted that you enjoyed your time with us and that you found the food to be excellent. We are just in the process of launching our new "Cafe at Coast" menu which will be served from 12.30pm through until 9pm, along with our usual dinner menu which will hopefully give a really wide range of choices to suit every taste !! We hope that you will choose to stay with us again sometime soon, Many Thanks Victoria

"good weekend had by all"

5
28/06/2016

first time we have visited the glendower hotel, but can assure you it wont be the last, we went as a family to celebrate my husbands 70th birthday, we were met by very friendly staff, rooms were very comfortable, food was excellent, grandchildren carnt wait to go back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Well that's quite an accolade that the Grandchildren can't wait to come back as well as yourselves !! Really pleased to hear that it will not be your last visit, please don't leave it too long !! Best Regards Victoria

"Pleasant and enjoyable"

4
27/06/2016

I recently stayed in this hotel with my girlfriend for the weekend. It's set in a really nice location right on the coast and there was plenty of parking available. We had a lot of plans so didn't particularly spend too much time at the hotel so can't comment on the restaurant, but the staff were great! The only issue we had that was resolved instantly thanks to the staff was that we had booked based partly on the pictures on the internet which looked great, but was allocated a room which appeared not to have been refurbished. But as I said, was resolved instantly upon bringing it up and our new one looked great as in the pictures with everything you would expect provided and nice and clean too. Only other thing I would mention is that the room was very hot and didn't provide much airflow with the window open either. All in all, it worked out nicely for us and we had a great weekend!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you so much for taking the time to leave a review on your stay with us, it is true that we have completed 42 out of our 61 bedrooms and we hope to have every room finished by December. I am glad to hear we were able to juggle things around for you and that you and your partner had a great time, hopefully making some happy memories for the future. We would be really pleased should you wish to return to visit us again sometime in the not too distant future. Many Thanks Victoria

"Mid week getaway"

5
26/06/2016

Went for afternoon last year and decided there and then we would return to stay at the Glendower next chance we got. The cocktail afternoon tea was fabulous and the staff were so lovely and attentive. The stay there didn't disappoint - Mon-Wed, we ate in the Coast restaurant there and the food was reasonably priced, original and tasty. We got a £3 reduction on our afternoon tea £9.95 as guests and spent a relaxing afternoon in the lounge with an extra pot of tea at the finish free of charge. Fabulous would definitely go back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, What a lovely review, I am so glad to hear that we did not disappoint you on your return visit. I will certainly pass on your favourable comments regarding the team being lovely and attentive and also your wonderful comments about the food. We would all be really pleased should you wish to come and stay with us again, for more of the same !! Kind Regards Victoria

"Dog friendly hotel"

5
25/06/2016

Stayed here for a few days while attending a dog show. Beautiful hotel, far exceeded my expectations. Room although small had everything we needed and was very clean and excellent value for money. We took two dogs instead of one which we had originally booked but there was no problem. Staff were extremely helpful and we were allowed to sit in the bar to listen to the evening entertainment (highly recommend ) If you want a holiday with your dog in a gorgeous hotel with beautiful costal walks on your doorstep this is the place to stay. Thanks guys we loved our stay with you

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much, for the lovely review, we are delighted to hear that you found the hotel to be beautiful and the team to be helpful and friendly. As I have previously mentioned we only have a limited amount of pet friendly rooms so always best to book sooner rather than later !! We do hope you will choose to return and stay with us again, and I hope you did well in the show too !! Many Thanks Victoria

"Leisure break"

5
23/06/2016

A pleasant and busy hotel, catering well for local needs and tourism. Friendly and helpful staff. Excellent base for touring the Fylde coast. Extra parking available opposite if needed, as tends to get very busy with all the activities and functions

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am glad to hear that you found us to be friendly and helpful, we do indeed have a diverse selection of guests from Business to Leisure, Conferences to Weddings which we all enjoy as we get to meet such a wide variety of the community !! Thanks you very much for the 5 stars and we hope that you will choose to stay with us again. Kind Regards Victoria

"60th birthday with Family and Friends"

5
20/06/2016

We have just had a lovely weekend at the Glendower for my husbands 60th birthday. A lovely time was had by all the family and friends who came and also stayed over at the hotel. Sophie was great to keep in touch with while she also organised everything for us. David and his team did us proud on the evening. The Glendower was brilliant as usual. Thank you all.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We really enjoyed having your party here at the hotel, your guests were all full of fun and brought a lovely atmosphere to the weekend. Thank you so much for choosing to celebrate with us and I am sure Sophie and David will be pleased to get a mention. We look forward to you returning to visit in the not too distant future. Best Wishes Victoria

"A Review for All Dog Owners"

5
19/06/2016

We have just returned from a most enjoyable stay at The Glendower Hotel. We chose this hotel as it was listed as dog friendly and the hotel and it's excellent and attentive staff did not let us down. We were allocated a large Seaview room which was very well presented. There was a dog blanket and food/drinking bowls supplied in the room on arrival and a welcoming letter for our dog Bertie which listed his options for an evening meal - all for an additional room cost of £10 which in our opinion is very good value. Nothing was too much trouble throughout our stay and at no time at all did we feel restricted by having the dog. This is the reason we are posting this review so that others can enjoy a great stay in a very good hotel situated in a lovely part of the country. The Smith Family and Bertie

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, We are so delighted that you enjoyed your stay with us along with Bertie, as we only have a handful of per friendly rooms it is advisable to book early to avoid disappointment. Thank you very much from all the team here at the hotel for leaving a lovely review and we do hope to see you all again in the not too distant future. Kind Regards Victoria

"Fairhaven Suite was heavenly!"

5
17/06/2016

What a wonderful experience! Coming from the US on vacation, it was so nice to stay somewhere that was comfortable, welcoming, and really beautiful. We stayed in the Fairhaven Suite and were so impressed by its picturesque views of the beach, its comfortable bed, its large in-room tub, and its expansive size. The gym at the Glendower is one of the best hotel gyms I've seen with myriad cardio equipment and free weights. The breakfast was superb and the staff was very attentive and helpful. Overall, what a pleasant experience! Will certainly be booking the Glendower again on my next visit.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wow, what a wonderful review, it is a real pleasure to hear that you enjoyed your stay with us, particularly all the way from the USA. The team and I are also really pleased that you enjoyed our traditional Lancashire breakfast. We would certainly be delighted should you choose to stay with us again, and perhaps bring some sunshine with you too !! With Very Best Wishes Victoria

"Lovely weekend"

5
13/06/2016

Thank you to all the staff for making me and my dog Merlin so welcome over the weekend 10 - 13 June. Room excellent. Food excellent. Nothing was too much trouble. This is the first time I have been on holiday alone and I just wish to say a Big thank you to all the staff for making me feel at home. Regards Mrs Davies

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much for leaving your lovely review, we are all delighted to hear that you enjoyed your time with us so much. I can imagine it must be hard to travel alone after so many years and I am glad that you felt welcome and comfortable during your stay. We hope to see you and Merlin in the hotel again in the not too distant future. With Best Wishes Victoria

"Wonderful wedding at the Glendower dower!!!!!"

5
06/06/2016

We got married at the Glendower on June 4th 2016. What a wonderful day! ! We put our trust in the amazing staff and we had no worries from start to finish. Sophie and Hayley were fantastic and attended to everything so professionally. The room looked gorgeous, all the guests said the food was delicious, compliments to the chef yummy yummy!! We felt truly special on our Big Day!!!! Thanks so much to everyone.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
To the New Mr & Mrs, We are so pleased to hear that you enjoyed your special day with us. Sophie and Hailey are delighted to get a mention, I will pass on your wonderful comments to the kitchen. We wish you all the very best in your new future together. With Best Wishes Victoria

"Well worth a visit"

5
04/06/2016

A lovely room with a sea view although sometimes a bit noisy early in the morning as the road outside could be quite busy. Currently undergoing some refurbishment but that didn't cause us any problems. Despite being 30 people in our group all arriving for meals at the same time the staff were wonderful always smiling and very friendly,

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am delighted to hear that you found us to be welcoming and that your room was lovely, we are indeed well under way with our refurbishment programme, we have completed 42 of our 61 bedroom's and hope to be finished by December, I am glad you were not disturbed as this is our aim. We would be pleased should you wish to return for a future visit. Best Regards Victoria

"Small, hot, with limited parking"

3
03/06/2016

We stayed here last weekend to attend a family gathering. Our room was on the second floor up a huge amount of narrow and steep stairs, good job we are both fit and healthy. The room was obviously recently decorated and clean, what a shame it was tiny, with the thinnest walls. We were advised that there was a wedding on and there might be some late night noise. That was fair enough, and didn't go on to long, what did stop us sleeping was the TV in the next room- you could hear every word or dialogue and the poor fellow had a cough. Also did I mention that the room was hot- stifling hot, it was cooler on the landing. We did ask reception for a fan along with some extra pillows- neither appeared. The fan is the bathroom did not work which only made the room hotter (we reported this to reception- let hope they acted on this) We also had to highlight that the hairdryer in the room did not work, but as it had a failed PAT test sticker on it not sure why it had even been left in the room. The breakfast was good quality produce for the fry up, WIFI is flaky. Parking is a nightmare- the only advise from reception was to park out the road at the front which despite being only two hours parking is fine as "they never come up this far".

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We appreciate you taking the time to leave your comments regarding your recent stay with us. Please accept our sincere apologies on behalf of the maintenance team for not exceeding your expectations regarding the fan and the hair dryer and pillows, I shall look into this immediately. We do have Parking for 42 cars but it can be hectic when the hotel is full, there is a pay and display car park across the road for future reference. All in all it would appear we have failed to impress you on this occasion and for that we are truly sorry. Best Regards Victoria

"Business"

3
03/06/2016

Room was a little small with limited desk space if you need to do any work on an evening. Breakfast very good but could have started a little earlier. TV did not work and couldn't be repaired over the weekend.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for leaving your review of the hotel, I am glad to hear you enjoyed your breakfast, we can always arrange for food to be prepared before 7am should you wish to take breakfast sooner. We did have an aerial issue within the hotel which has now been rectified, we are sorry for the inconvenience this caused. We do hope that you will return to see us again. Best Wishes Victoria

"Returned visit "

5
30/05/2016

This is our 4th stay at this hotel. We wouldn't stay anywhere else in st.annes. The first attraction for us is the fact that they not only allow dogs, they actually go out of their way to welcome our little fur babies with bed, biscuits, bowls and doggy menus in the room. We have always found our room (by quirk of fate we've always been in the same room 127) extremely comfortable, clean and providing all we could need, however, on this visit, we found 'our room' had been totally refurbished. Absolutely gorgeous. New decor new carpets new bathroom. It felt truly 5*. The only tiny fault in the room was it was too hot (rare in this country I know!) Breakfast was lovely and plentiful with great service. The hotel offers true value for money. Would thoroughly recommend to anyone. This certainly will not be our last visit. Can't wait to go back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so pleased to hear that you found "your" new room to be gorgeous, I am really happy with it too !! Thank you for taking the time to leave your wonderful review of the hotel and the team here, we are glad we are helping make some special memories for you and the doggy. Best Wishes Victoria

"Nice hotel for functions - rooms not great "

3
29/05/2016

Stayed for a night at a wedding. The venue itself for the wedding was lovely. Food was ok. Breakfast wasn't the best very basic and no eggs. The rooms are clean but No air con meant it was absolutely boiling ! And there was a noisy vent outside the window. Average.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I appreciate the time you have taken to review your stay with us and I am pleased to hear that you enjoyed the wedding. I am surprised regarding your comments at breakfast as we usually score very highly on our offering of hot and cold items, I am wondering whether you missed the menu which has everything from Porridge, Haddock, Kippers, Full Lancashire Breakfast with Hash Browns and Black Pudding topped with Eggs cooked to order Fried, Scrambled or Poached or Eggs Benedict ? I may be wrong but perhaps you mistook the Buffet with Cereals, Fresh Meats and Cheeses, Fresh Fruits, Yogurts, Nut's and Seeds, Croissants and Pastries to be our only offering, I am sorry if that was the case. I do hope this would not deter you from returning to the hotel in the future. Best Regards Victoria

"Golf trip"

5
26/05/2016

This is our third visit to the Glendower. My room has clearly been renovated recently and it has been completed to a very high standard. Nice touches including USB sockets for charging phone, neat bedside lights etc. New carpet. Bathroom well appointed. If staying in St Annes it is well located and has good car parking facility.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, We really appreciate you taking the time to review the hotel and more importantly that it's your 3rd visit to us....hopefully we are doing "something" right !! Glad you approve of the refurbishment and the upgrades in the the bedrooms. Sincerely hope you will all return again next year. Many Thanks Victoria

"Still needs some work"

3
17/05/2016

We had 3 nights here our room was good modern and fresh although some attention to small detail could be addressed The restaurant however, the food was very well prepared and presented but service leaves a lot to be desired we were booked for d b&b otherwise we would have ate else where All said we would return if in the area

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave a review I am pleased to hear that you would return to visit us again and that you found your room and food of good quality. I am sorry to hear that you faced some service issues during your time with us I shall certainly look into this matter, and if you should wish too please do send me an email or give me a call so that I can get a better picture of any niggles you had. Many Thanks Once Again. Victoria

"Fantastic Hotel, superb location..."

5
17/05/2016

Fantastic hotel in a great locations, we had a long weekend here and the room was newly refurbished, very comfy. Bonus free car park after our 5 hour drive from Cambridge, would recommend. Staff polite, helpful and could not do enough for you. breakfast optional but worth the extra, very fresh with lots of choice. Bus routes on road behind, tram doesnt go this far.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear madam, We are all really pleased that you enjoyed your short break with us, and found the food to be fantastic and your room up to scratch. I have made sure all the team members have seen your wonderful review, and we hope that your mum has settled back into her home. We would be delighted for you to return, even if its just for a coffee & cake. Best Wishes Victoria

"Wonderful!"

5
17/05/2016

I had to find somewhere at very short notice as my elderly Mum had to move out of her flat for a few days for work to be done. The hotel she chose first just wasn't ok so after one night there, I went along to the Glendower as we've had some amazing afternoon teas there, especially my Mum's 90th birthday last December. Michaela on reception was just fantastic, the hotel was busy and she had to do quite a bit of manoeuvering around to find a suitable room for my Mum's mobility problems, but she was certainly up for the challenge! Emma took me up to show me a couple of other rooms to compare then took me to the perfect room for our needs, near the lift, clean and spacious, handrails, wetroom, tea and coffee facilities, and all in beautiful relaxing colours. I brought my Mum along and she was delighted to be in such elegant surroundings. We had some beautiful meals in the restaurant and the staff were all friendly and helpful, just as before. Particular thanks to Michaela, Emma, David and Stephen, I can't praise them enough and they turned what was a difficult and stressful time into a lovely mini-break.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Oh Crikey, I have responded to your review on the guests above your review, so I am sorry please read the above !! And to the people above as Im only allowed to post one comment "Thank you very much" Oops !! Best Regards To All Victoria

"'Four night stay'"

3
05/05/2016

Stayed here for four nights, Bed and Breakfast. Girl at check in desk was very friendly. Our room on the second floor was small but clean. We ordered sandwiches from the bar menu. I ordered Roast Beef with Caramelized Figs and Pickled Shallots. When it came, there was nothing on the vsandwich other than the Roast Beef. I spoke to the boy who served us and he said he would go to the kitchen. He returned a few minutes later and said "There's no Caramelized Figs, but here's some Shallots" and put down a small glass dish with what looked like sliced pickled onions. I spoke to him again and he said he would get the Manager. He duly arrived and after hearing about the 'Sandwich' he apologized profusely and said he would speak to the chef and deduct it from the bill. Our Radiator wasn't working and after a few phones calls and staff checking it, we were offered another room which we accepted. On our last morning at breakfast, there was no butter on the table and when I asked the girl she said they had 'run out'. I ordered Smoked Salmon and Scrambled Eggs and was told they had 'run out' of Smoked Salmon. I can understand to a certain extent the Hotel running out of Salmon but certainly not butter. All the staff were lovely but can't see us returning.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Firstly I would like to thank you for taking the time to leave us your review. I would also like to apologize for the situation regarding your lunch and would like to make you aware that I will be investigating this further. I am glad you found all of our staff to be helpful and friendly and the hotel itself to be clean. We hope to welcome you back in the near future. Kind Regards, Chloé

"Lovely location, nice hotel."

4
28/04/2016

We stayed here for one night whilst working nearby. The hotel is in a great location on the prom with the sand dunes opposite. There is a car park on site and you can park overnight on the road, although not in the day. We had a great room overlooking the beach. The room was a good size with a desk, nice bathroom and plenty of space to walk around. There were a good number of plus and the wifi signal was decent too. There is a gym downstairs which has a good mix of machines and is open early in the morning. Room service was excellent - nicely cooked food and a good selection on the menu. The staff at breakfast were very pleasant and it was nice to have food cooked to order rather than just buffet. The hotel is pet friendly too so I'll probably be back with the dogs in the autumn.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Great news to hear that you enjoyed your time with us despite being on business. We have just opened another section to the gym so it really has got all the equipment you should need. We would be really pleased to welcome you back with the dogs as its perfect for them please do book with us directly as we have certain rooms allocated as dog friendly. Glad also that you enjoyed the food !! Hope to see you again soon. Best Regards Victoria

"Good standard. Relaxing."

5
27/04/2016

Excellent Hotel. Best quality in St. Annes. You cannot get better. One a qiete part of the Promenade Road and overlooking the Irish Sea and sand dunes.Staff very friendly and food and service very good.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Wow, really delighted to hear that you consider us to be the best in St Annes that's certainly our aim and we really appreciate you taking the time to leave a lovely review. Hope to see you again in the not too distant future. Best Wishes Victoria

"Lovely stay at the Glendower Hotel"

5
25/04/2016

From the beginning to the end of our short break the Glendower Hotel proved an excellent place to stay! Every member of staff made us feel like valued guests- nothing was too much trouble. I had requested- and was given- a room near to the lift as I was recovering from a foot operation. The spacious room, recently refurbished, modern and with facilities for the disabled, was just fantastic and surpassed all my expectations. Meals, in the stylish Coast restaurant, were top class. Reception staff were really helpful too when my daughter decided to join us at short notice- she was delighted with her room. Thanks to all at the Glendower for making our trip so enjoyable and relaxing!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, What a lovely review, thank you so much for taking the time to give us high praise over your recent stay with us. I will certainly pass on your wonderful comments to all the team. It is us that should be thanking you for choosing to stay with us and we all hope there will be many more to come. Kind Regards Victoria

"Nice Front of House but small room"

3
25/04/2016

I had an overnight business stay recently. The hotel is nicely situated on the seafront but the rooms are very variable. Mine was small, cramped and stuck at the back of the hotel with a dismal view. Bed was comfy enough but the walls were extremely thin - I was kept awake by the person in the next room snoring. TV matched the room - small and low resolution. Breakfast was fine, cooked to order and the staff were friendly. In summary: well situated hotel but make sure you don't get put in the small rooms at the back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to review your overnight stay with us, it is a fact that we have some rooms which are smaller and not with an "ideal view" and that is represented within the pricing structure, however we do have plenty of much larger rooms with wonderful views so please do ask for one of these should you wish to return. He must have been a very loud snorer for it to have kept you awake and I am sorry to hear that as we all need a good night's sleep. I am glad to hear that you enjoyed your breakfast and found us to be friendly, I hope it will not deter you from visiting us again. Kind Regards Victoria

"Best for staff and location by far!"

5
24/04/2016

Stayed Friday and Saturday for my better halfs 50th. Greeted by very friendly and efficient staff at reception. Check in took a couple of minutes and we decided to book a table at Coast for that evening. We had booked a standard double room which was on the second floor up a couple of flights of stairs with no lift on this side of the building. Not a problem for us but for those with mobility issues I would recommend you let the hotel know in advance and I'm sure they will accommodate you on the side with the lift or on a lower floor. The room itself was very quiet and huge really with one double bed and a separate room with a single bed. The bathroom was large and had complimentary toiletries which are very handy for a couple nights stay. We slept very well due to there being absolutely no noise at all (quieter than a Premier Inn!!). The hotel is a short walk away from the pier and the shapes and restaurants. After we had unpacked we decided to have a few drinks in the bar. Beware the Martini cocktail blows your socks off. We were accompanies by a lovely chap playing the piano whilst we watched the the world go by.... Very relaxing! The staff were absolutely lovely. You can tell this is a family run business and all staff were polite and couldn't do enough for you. Breakfast is in Coast and is varied and plentiful... A glass of Bucks Fiizz was a lovely touch and a great way to start the birthday celebrations... Thank You! Check out was just as quick as the check in and we were sad to leave. Had a quick look at the Gym and it looks extremely comprehensive for a hotel gym. We will be returning, probably very soon!!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, First of all a very happy birthday to your husband from all the team, I am really pleased to hear that you had a lovely time with us and your room was nice and peaceful. You are correct that our new lift only services half of the building due to the layout of the hotel, we on booking ask whether our customers require lift access. On behalf of all of us here at the hotel, we thank you for a fantastic and comprehensive review and we look forward to welcoming you back really soon. Best Wishes Victoria

"Great food for a short break"

4
20/04/2016

Just returned from three nights at the Glendower. Location is about 100m from the Pierre on the Blackpool side. This is quieter and there are sand dunes opposite and then the sea. I think this is better than the busier south side of the pier. The public areas are excellent - big lounges, well-stocked bar (Wainwrights on draft) and an excellent restaurant. Breakfast and dinner were superb. Dinner with prix fixe menu that didn't change while we were there; not a problem for a short stay. I'm unsure how they would cope with children. You would need to check this. I thought the price reasonable. I was a bit disappointed with the room - small but perfectly adequate. I would pay a bit more for a bigger room. If you don't know the area, it is a hop, skip and jump into Blackpool or Lytham (fantastic place, but my home town!) and there are loads of buses up until 11 pm. Try it!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, It is another beautiful day here on the coast, I totally understand your point re your bedroom they are not the biggest however we have lots of other larger rooms with some stunning sea views so be sure to contact me personally on your next visit and I shall hand pick a room for you both ! We do have a full children's menu in case your thinking of bringing any with you in the future and also lots of large family suites. I am glad that you found our food to be superb both at dinner and breakfast and we look forward for your return. Kind Regards Victoria

"Excellent!"

5
20/04/2016

I stayed here on Monday evening with my mum and dad who were staying for a couple of days. My mum booked my room directly at the hotel and Chloe on reception was very helpful. The room I was allocated was a refurbished room and was beautiful, spotlessly clean and very comfortable with a very comfortable bed. Every member of staff I met were friendly, polite and helpful. I dined in the 'Coast' restaurant and the food was delicious and the service outstanding. I have stayed in a few of the hotels in St Anne's and this is by far the best in every way. Will definitely be back soon.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, What a wonderful review to read, brilliant to hear you think we are the best !! Thank you so much for taking the time to review the hotel and its facilities and we hope your Mum & dad enjoyed it as much as you did. It was be lovely to see you back in the hotel in the not too distant future. Many Thanks Once Again. Victoria

"My Sons Wedding"

3
18/04/2016

On arrival we where met by friendly staff and given room number on the first floor room overlooking the sea stunning view.The decor was a bit dated could do with a up lift.Sadly the fruit in the bowl was mouldy throw it away. The bed was ok comfy room had bottled water tea coffee etc.The breakfast was great plenty of options staff brilliant.NOW lets talk about the wedding breakfast sorry but the food was the worst we have ever tried to eat we spent a great deal of time and effort in arranging this wedding but the food was terrible if this was a cheff god help us needs replacing i work in a hospital restuarant and if i had served that i would have been sacked.Even attending a taster before booking we where confident everything would be ok we asked for the soup not to be to spicey this was done the vedge was not cooked properly and as for the beef it was like shoe leather sweet was ok ish.W e then thought the evening buffet would be better how wrong can you be it was disgusting dont blame the staff they where superb YES we as parents did complain and we filled out a questionair awaiting response we paid a awfull lot of money on this venue we would never have a large function there again they where to far out of their comfort zone i would give this venue a wide birth ok for bed breakfast not a wedding .The cheff if it was a cheff needs retraining i can eat most things this was behond a joke i could go on but it will fall on deaf ears. Please avoid it for weddings christenings large gatherings .

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
I am absolutely gobsmacked reading your review of Andrew & Hailey's wedding, especially as we received an email from them just this morning from their honeymoon praising and thanking us for the day, I would love to copy and paste their comments for all to see but I can't do that, however I will give you an extract "The Buffet Food was the best selection and quality they had ever seen at a wedding " Im not going to go any further but to say we are all very, very upset at your comments particularly as on clearing the plates at the wedding breakfast everything had been eaten, had it not it would have alerted us to there being a problem at the wedding breakfast and also in the evening. To read your review after not hearing anything but compliments on the day and to hear your dissatisfaction so publicly is quite shocking. One very Mystified Hotel Owner.

"Excellent Service"

5
17/04/2016

We stayed at the Glendower for two nights in the middle of April 2016. The rooms were clean tidy, well decorated. Very comfortable. The lounge and bar areas are very comfortable too. We can't believe this is only a three star hotel the facilities, ambience and attendance of staff deserves to be more. We had a meal at their coast restaurant which was absolutely superb - compliments to the chef. The flavours were phenomenal. We can't praise the staff enough either. The waiting staff in the restaurant were lovely, very attentive and amusing. We felt very well looked after, it was the attention to detail that made our stay so special, from the Birthday card in the room for my husband, reserving the window seat for breakfast, preparing tables in the quiet lounge so more family members could join us (all this with a wedding reception going on). Lovely friendly and professional hotel. We would definitely recommend it and stay there again. Dogs are also welcome at the hotel and the Sandy beach opposite the hotel is massive, a great place to walk the dogs.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so pleased to read your lovely review, it's great to hear that you found us to be excellent and that you felt cared for and looked after as that is our job and we enjoy doing it !! I will pass on your favourable comments to all departments as they will be really pleased to read your review too. We do hope that you will not leave it too long before your next visit. Best Regards Victoria

"Excellent hotel"

5
13/04/2016

I stayed at this Hotel a few years ago with work, may i just say wow the hotel is been totally refurbished i stayed in the Back of the hotel a Double room. Reception was quick and helpful, got to my room what a lovely room very clean dust free and care has come from housekeeping to make it feel home from home, I had a Meal what i must say was out of this world i will be passing on the message that this hotel is Excellent.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Well thank you very much, for taking the time to leave a fantastic review. I am so pleased to hear that you have found our renovations a success, we are all working hard to make sure the hotel is the best it can be and the positive feedback is very much appreciated. We hope you return to the area and stay with us again soon. Kind Regards Victoria

"Weekend stop"

4
09/04/2016

Stayed for one night and was pleasantly surprised.. Never been in such a dog friendly hotel with water bowls, treats and sausages and blanket in the room ready which helped make our stay more pleasurable ,The staff were always on hand and helpful

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear madam, Thank you for taking the time to leave us such a favourable review, we are glad you all felt very welcome and that you found us to be helpful and available. We do hope that we will be the hotel of your choice should you return to the area. Best Wishes Victoria

"Beautiful Suite!"

5
07/04/2016

I stayed at the Best Western Glendower Hotel the night before my friends wedding in March and it was perfect! We were allocated the Ribble View Suite, which was beautiful and extremely comfortable! It had a lovely sitting area with sofa in the main bedroom and patio doors to the balcony with a fantastic view! The 4 of us had a lovely meal (brought up to the bedroom) and all staff we came across were extremely pleasant and helpful! The morning of the wedding we came downstairs to be greeted by David who had set us up a lovely area in the Lounge to eat breakfast in. The breakfast menu had plenty of choice and was hot and delicious. Everything we needed before we set off to the venue. The hotel is in a lovely location and offered free wifi to guests. We had a fantastic evening and will definitely return! Thank you!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so pleased to hear that you had such a fabulous time, and enjoyed the new suite. We really do appreciate your excellent feedback and I will be sure to pass on your comments to the team. We hope you don't leave it too long before your next visit !! Kind Regards Victoria

"Great Hotel"

5
07/04/2016

I stayed here for one night last month before attending an event the next day - everything was fantastic! Room was lovely, spacious and clean and the staff were more than helpful. Would definitely recommend and will be staying again!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review your time with us and for awarding us 5 stars. I am delighted to hear that you found us to be clean and comfortable. We would love to welcome you back to the hotel sometime in the not too distant future !! Thank you once again. Victoria

"Nice break"

4
04/04/2016

A short break based on dinner, bed and breakfast was very pleasant. The room was small for the price but service was cheerful and generally quick. A nice hotel, quiet but convenient for transport and town centre shops.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Good Evening, Well that was a great short and sweet review, we are glad that you found us to be cheery and up to speed. Our Compact bedrooms are exactly what they say on the tin, however we are on the last 8 of refurbishing those rooms and whilst they are not big they have a lovely luxurious feel, and ideal for a short stopover. Thank you for taking the time to review the team and hotel and we hope to welcome you back soon. Best Wishes Victoria

"murder mistery weekend"

4
03/04/2016

it has been a very enjoyable weekend ,hotel staff helpful and friendly . bedroom with on suit wet room was modern comfortable and roomy, housekeeping throughout the hotel was very good as was the food. all in all it exceeded our expectation and good value for the money we will definitely return for the next themed weekend if not before

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We are pleased to hear that you found your room so comfy, and that our cleanliness was top notch. We all thoroughly enjoyed looking after you over the weekend there was a great buzz around the hotel, so thank you for being a part of the special occasion and also for leaving a great review. We look forward to seeing you in the not too distant future. Best Wishes Victoria

"Murder mystery weekend"

5
03/04/2016

What a fantastic weekend..started Friday afternoon, with family and friends, wonderful welcome from our host Hailey,what a fabulous person, and along with the staff, made our stay brilliant.My wife and family shared the Ribble view suite,fantastic, what a place to stay for a holiday..The murder mystery night was on the Saturday, the players were great and so much fun was had by everyone, hope they do another soon. Well, we have had 3 visits to the Glendower hotel, afternoon tea..Sunday lunch and this weekend,,every visit has been enjoyed and we will certainly be back again..thanks again to Hailey and all the staff.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Such brilliant news that the weekend was a huge success, it is the first time we have attempted a package such as this and myself and the team are so glad that everyone enjoyed themselves so much. We will be defiantly organising future events and will keep you posted as to what exciting weekends we have in store for you. Thank you for taking the time to review Hailey and the team and we hope to see you soon. Kind Regards Victoria

"Second VIsit"

5
31/03/2016

One of the very best BW Hotels I have stayed in, in the UK! This was my second visit to this hotel and will stay again in the future.....could not fault it at all.......The staff are just outstanding, great service all round....comfortable relaxing place to stay....good internet connection...x

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Well Im delighted to hear that we have your approval and that you consider us to be one of the best. We are continually reinvesting into the hotel and have some great new ideas that we are putting into practice for the forthcoming months. So I do hope that you will return to see us again soon!! Best Regards Victoria

"Little disappointed."

3
30/03/2016

Stayed at this hotel after a wedding. Room was at top of stairs not a problem, until come bedtime it was like a motorway junction and just as much noise. The room was presented well and clean and tidy however the double gassed Windows might as well not been fitted, you could here ever feather blowing past by and that was with the windows closed as tight as they would be. Then breakfast ...... I have to say the full English........1 sausage, egg, bacon, mushroom. Black pudding half slice tomato and half slic of oil.....fried bread was not at all the best I've even been close to. The bacon was dry and hard and tasted nothing other than its own fat.....obviously oven cooked on a tray and the oil....sorry fried bread.....well it was a puddle of oil .....obviously deep fried in a chip fan. The fried egg must have been sun bathing a day or two under the heat as it was as dry as the sense of humour the water had. Was definitely not one of our best stays away and one that we would never undertake again I would rather walk home bare footed on a footpath of broken bottles first.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am sorry we failed to impress you during your time with us, but am slightly concerned as to where you live exactly perhaps close to a bottle recycling plant ? Surely no one in their right mind would CHOOSE to walk over a footpath of broken bottles, barefoot over an overdone fried egg ?! We wish you well for the future. Victoria

"Carpet covered in dogs hair"

2
30/03/2016

The family room was quite big with separate room for the kids which I love. My only problem was the carpet. It looked like it hasn't been vacuumed before we checked in. It was covered in looks like dog hairs. It wasn't nice at all. I always rate hotels by their cleanliness. Because of this I am very disappointed and will not stay there again. We will visit Lytham again this April & have booked to another hotel. Hopefully this time it will be better.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am sorry to hear that your stay with us was marred by the carpets back in December. To put yours and any future guests mind at rest, the family room you were staying in has been completely refurbished. I can only imagine it was an isolated incident as we score very highly for our cleanliness both on line and through our in house questionnaires. Best Regards Victoria

"Wonderful easter weekend stay"

5
29/03/2016

3 adults 1 small dog, absolutely wonderful stay, staff were all very accommodating and friendly, nothing was too much trouble rooms were really nice and clean, just as important to us our dog was also made very welcome. Thank you all, will see you again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear All, So happy to hear that you all felt so welcome, and that your enjoyed your Easter break with us, we would be really pleased should you wish to return and visit us again. Thank you very much for taking the time to leave a lovely review. Kind Regards Victoria

"Noisy!"

2
27/03/2016

Tidy clean hotel, but never stay when they have a function in the ballroom because the noise in the bedrooms is horrendous! You can't drown it out with tv and it's actually quieter if u go down to the bar! Otherwise staff helpful if a tad disorganised, bedroom quite small but Ok for a couple of nights.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for the positive comments regarding us being Clean & Tidy, we do try our best to eliminate any disruptions to our guests should we have a function and we insist that the music is finished by midnight, as there are a small number of rooms above the Ballroom, I am sorry we were unable to allocate you a different room on this occasion. I hope this will not deter you from returning to stay with us again in the future. Kind Regards Victoria

"Fantastic suite"

5
19/03/2016

Stopped in the ribble suite and it was amazing... Views from the balcony in the morning was brilliant. The food and staff made our stay they went above and beyond to make us happy ... The lift was being redone due to it being old but this did not stop us from enjoying our stay......

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so pleased to hear that you loved the new suite, and the decor, we are also really proud of it too. Also wonderful to hear that the team looked after you well, I shall pass on your high praise. We hope that you will return and see us very soon. Best Wishes Victoria

"Almost good"

3
12/03/2016

We were on a residential course on 10th/11th March 2016 . On arriving we were informed that the lift was not working..a problem for us ,due to disablement. To be fair there is stair lift but no use for cases etc . We had to change our room to the 1st floor . Very impresses with it. Large , with a beautiful bathroom. Lunch for us was buffet style ,including wraps . These were not labelled and no- one in our party knew the contents .one contained mustard . Not everyone what's that . This was sorted next day as our trainer complained. In the evening we meet in the bar . The very young and evidently untrained bar tender told me no lemon , or lime for drinks . (At 6pm!) our dinner menu was very limited. Presumably as our company was paying the bill . The chicken was very dry and the risotto undercooked. Other niggles :- no hairdryer ,,no shampoo or shower gel , no swimming pool . These were mentioned in either the info in the room or on the web site. This is misleading , especially if that had been the reason for choosing the glendower. This said the surroundings were lovely, and the staff did their best.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review your time with us, I am sorry that we failed to impress you in certain areas. We would have of course taken your luggage upstairs for you and It was remiss on our behalf should that not have been offered. As regards the missing toiletries had you have called reception we would have gladly replaced those for you. I can see that non of the issues you have raised are particularly major however when grouped together must have been annoying. Please accept my sincere apologies for not managing to exceed your expectations on this occasion. Best Regards Victoria

"Best afternoon Tea"

5
10/03/2016

I have eaten Afternoon Tea around the world, and frequently make them myself! However this was the nicest one I've ever tasted! The food, layout and service were wonderful. I was genuinely surprised!! I shall return.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear madam, Wow, well that's certainly an accolade we don't mind putting our name too. Thank you for your lovely review and we hope that you will return to see us again soon, for more of the same !! Kind Regards Victoria

"WONDERFUL HOTEL AND CARING STAFF"

5
08/03/2016

Our very first stay at Glendower Hotel for 3 nights. Hotel was excellent in every way. Reception staff were very helpful and the breakfast waiting staff were amazing! Breakfast was first class, plentiful and of excellent quality. Our first stay at the Glendower and we will 100% book this Hotel again for our next visit.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, That's a truly wonderful review, so pleased to hear that you enjoyed your stay so much with us, and that you will be returning. We can't wait to welcome you back sometime in the not too distant future. Best Wishes Victoria

"Amazing weekend!"

5
08/03/2016

Family from Ireland had travelled over for a birthday celebration and we all decided to stay at the New Glendower as it was closest to the party location. Having not stayed before I guess we didn't really know what to expect. There 21 of us all together and from arriving at various times on the Saturday until we left Sunday lunchtime, we couldn't have been made to feel more welcome - in fact my cousins thought the staff knew me personally. Although check in was officially 3 o'clock we were allocated our rooms as they became available. All the rooms were spacious, clean and well equipped -lovely comfy beds and sparkling bathrooms. Breakfast was lovely too. I can't praise the staff enough - everyone was happy and smiling and nothing was too much trouble. Even though there was a Wedding Fayre on the Sunday and staff were busy, anything we asked for, we got. We thoroughly enjoyed our stay albeit short and I would recommend the New Glendower to anyone. All the staff were brilliant as I say - it was a pleasure to stay with them.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, It was an absolute pleasure to be part of your special (21st .... + some birthday ) ...We really appreciate being your hotel of choice during your special birthday celebrations, it was noted throughout the hotel a wonderful sense of camaraderie, which I am sure you must be very proud of. Next party come and see me personally I would love to be involved !! Very best wishes Vicky

"Late Mother's Day afternoon tea"

5
07/03/2016

Took my Mother for afternoon tea as couldn't be with her on Mother's Day. Greeted by a very polite young man who showed us to a delightful table in the sunshine and the beach. Gorgeous afternoon tea and nothing too much trouble endless refills of pots of tea. Perfect thank you with the offer to take any cakes not eaten home with us but we ate it all as was just so delicious. My Mum and I had a lovely time and will be back for another afternoon tea soon for sure Carrie Ellis

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We as a team are highly delighted that you enjoyed your Afternoon Tea so much, It is very important to us all that we get an authentic stamp of approval, our aim is to be number one, the go to place for Afternoon tea amongst other things and your wonderful comments will go along way to helping us achieve just that !! All the best Victoria and The team

"Clearly improving"

4
07/03/2016

This hotel is currently undergoing refurbishment, & the public areas are very pleasant. Some rooms are already upgraded, others are not. We paid a very modest price & were very happy with our accommodation, & appreciated the helpful staff & brilliant location. We look forward to a return visit.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, How refreshing to read a review by a customer who clearly appreciates value in a product, I don't feel I wish to add anything more, except to say we value your loyalty despite maybe being a first time visitor , please contact me personally on your return visit. Best Regards Victoria

"Not up to scratch"

2
04/03/2016

Stayed over for a private function but so glad we were only booked in for one night as we were allocated one of the smallest, most depressing hotel rooms I have ever stayed in. It was one of the coldest nights of the winter and there was also a problem with the heating which hotel staff did not at first admit to. We were told the heating would 'kick in' at 4.00 pm but of course it didn't. Later we found the problem had occurred the day before. The hotel is undergoing refurbishment but I doubt whether some rooms could be improved. There was also a considerable amount of mould growth in the bathroom which really there is no excuse for.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to point out our failings as regards to your stay with us, in fact I remember you very clearly, you were no doubt unhappy with the room you had been allocated, as I know the majority of your party had seaview rooms and you did not. We are indeed undergoing a refurbishment and the room you were allocated has in fact already been completed and look absolutely fabulous. I am sorry we failed to impress you on this occasion, however the very competitive rate that you paid does have some bearing on the room you were allocated, this I understand will be of an annoyance to you, however it is a fact. Many Thanks Victoria

"Hopefully the Beginning of a Restoration"

3
01/03/2016

The greeting was fine and the receptionist helpful, however the lift was out of order and we were offered the use of a stanna chair, a bad knee and a location at the top of the hotel was a bitter blow. Everything above the ground floor was tired and dated, the room although clean and sufficient had curtains that were only just hanging and an electric radiator of a certain vintage. The bathroom had an electric shower, poor water pressure and a set temperature that was constant despite all efforts to change. The toilet was in such a position that deemed it restrictive and uncomfortable being so close to both the bath and the wall. The room had a flat screen TV so small and low to the ground one had to sit up close to watch. The staff were very accommodating, especially in the dining room, however the meagre portions at breakfast and the badly cooked and presented meal on the last day, meant that this review merits a low mark.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to review the hotel, we are indeed having a brand new lift fitted at the hotel and we have made it clear in all our communications with guests that was the case. I am sorry to hear that you felt the breakfast portions to be small, and that you didn't appreciate the presentation or taste of your dinner. It is always disappointing to read negative comments regarding the hotel and its amenities, as we really are trying very hard. Thank you once again. Victoria

"Good winter weekend"

4
29/02/2016

A very good and handy hotel. Excellent staff and very nice food in the restaurant. A good experience which made our stay memorable for all the right reasons. Will definitely use again when in he area.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for the lovely review, I am very happy to hear that your stay was memorable for all the right reasons. We would be delighted to welcome you back to the hotel in the not too distant future, I hope. Kind Regards Victoria

"Very dog friendly "

5
27/02/2016

We booked this hotel for just one night with our Patterdale Terrier, the location drew us as we wanted a good base for walking. The hotel staff could not have been more accommodating, whilst our dog was not allowed in the bar or restaurant they set a table for us in the lounge for both dinner and breakfast, and the service was second to none. We enjoyed two courses from the a la carte menu which was excellent value for money. At breakfast they even brought 2 sausages on a separate plate for the dog and a bowl of fresh water. The dog received a letter in our room with his own dinner menu which was a great touch and certainly made us smile. The room was comfortable and clean and you would not have thought it accommodated dogs on a regular basis. We wholeheartedly recommend this hotel for fellow dog lovers travelling with their furry friends and would definitely stay here again. Thank you for making the 3 of us so welcome!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We are all delighted that the three of you all enjoyed some Glendower Hospitality, and for taking the time to leave us your wonderful review. We do try to make everyone welcome here at the hotel and Im so glad that you felt it. We hope that you will come back and see us again really soon. Best Wishes Victoria

"Great Experience"

5
27/02/2016

We stayed for 2 nights BBEM and had a massive sea view room. The breakfasts were a great start to the day and the evening meal was good value at £25 for 3 courses. Very friendly staff and big cosy sofas to relax in with a post dinner coffee/drink Great location just 5 mins into town. We would certainly stay again - bet its really busy in summer though!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wonderful news to have a 5 star review and to hear that you found the hotel so comfortable and of good value. Thank you for taking the time to review us and lets hope you come back and visit us again soon. Best Regards Victoria

"Great for the night"

4
25/02/2016

Stayed here with my girlfriend for one night, room was spot on nice sized bed, clean room, hotel looked very posh, a lot of parking, close walk to town. Close to Blackpool about a 10 minute drive, Only problem was noise during the night from other rooms so possibly may have thin walls, but overall good I would return!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am saddened to hear that you had some issues with your room, it has not previously been mentioned there was a damp issue in there however we will of course invistif=gate all the issues you have raised immediately. I am sorry to hear that you would not return to stay with us again as I can assure this is not indicative of the standards which as a team we try very hard to achieve. Best Regards Victoria

"room was terrible"

1
23/02/2016

room had severe issues with damp room 111 we stayed thursday 18th feb 2016 , room was not serviced apart from somebody removing the shower curtain? upon we were told under staffed and given a hand full of towels to put on the floor to soak up water from the shower which was barely a trickle and would have struggled to even wet the floor!. the following day after notifying that the room was not serviced was still not hoovered or properly cleaned some of the lights in the room did not work the windows did not close properly and rattled and whistled when windy all night! would not recommend this hotel to anybody we did not use any facilities as the impression from the room said it all would not recommend !

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am saddened to hear that you had some issues with your room, the problems you mentioned have not been reported previously however please rest assured that we take your feedback very seriously indeed. It is also regretful that you would not choose to return to the hotel as this is certainly not a true representation of the high standards we aim to achieve. Best Regards Victoria

"Excellent weekend"

4
18/02/2016

Hotel is very well located with great views over the sea & river Ribble. Although there were a few issues with room allocations (hotel was fully booked & we had to insist on the sea-view room we had booked) the staff were extremely helpful and accomodating. We were part of a large party enjoying a dinner dance there & I have to say that all the food we had for both breakfast & evening meals was excellent. Our room was spotlessly clean, very spacious & well appointed - the two minor mainteneance faults we reported were put right very quickly. It was a thoroughly enjoyable weekend.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, So glad to hear that you enjoyed the weekend after the misunderstandings with the room allocations. Thank you for taking the time to review us and for your favourable feedback regarding the cleanliness, food quality and team members. We hope to welcome you back next year, if not sooner!! Kind Regards Victoria

"Beautiful Long Valentines Weekend"

4
17/02/2016

Beautiful hotel behind the dunes in a quiet part of town just a few miles from Blackpool. A modern hotel feel inside with an old exterior. Good, friendly staff from breakfast through to dinner and supper. Our room was small though we knew that on booking but even so it was a well decorated and very clean. Breakfast moved rooms on our stay but there was no notification. It did take much to figure out where it was but it would have been nice to be informed. There was bar food off a menu if you didn't go for dinner but if you went for dinner for more than one night there wasn't much choice if your diet was poor. The town was a short walk away with some good places to eat, so all wasn't too bad. If you can get a good rate off a website then it's better than some hotels, even those closer to Blackpool itself. Overhaul a very pleasant stay and so would stay there again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to review the hotel. We are certainly glad that you would like to stay with us again, however we would be gladder if you rang and booked with us personally as we can match any rate you see on the internet and also make sure we allocate you the best room that we can, you don't get that from booking online. Please do contact us personally next time !! Once Again Many Thanks. Victoria

"Good"

4
17/02/2016

Hotel good Booking errors soon sorted out Room issues with broken lights and very very feeble shower room 111 Breakfast good Afternoon tea good Bar menu average Public rooms good Builders on site again as last time STAFF BRILLIANT IN ALL ASPECTS AND ALL PARTS OF THE HOTEL- WOULD DEFINITELY COME BACK,purely for the fantastic welcome and attention we received.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, We are so happy that despite some errors on our behalf, you still really enjoyed your time with us. Please contact myself personally next time as I would like you to have a complimentary upgrade to a seaview suite on your return. Best Regards Victoria

"EXCELLENT WINTER AFTERNOON TEA"

5
17/02/2016

My wife & I took advantage of the Dealmonster offer for afternoon tea.What a treat & excellent value for money . The staff were welcoming & friendly particularly Vincent who attended to our every need.We ate in an attractive & comfortable lounge with a bay window facing the seafront.We were served a cocktail, soup, choice of sandwiches, scone jam & cream & unbelievably eight cakes which we thoroughly enjoyed.We would recommend the Glendower without hesitation for the service, location & food.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Fantastic to read your lovely review, we are all really pleased you enjoyed your afternoon tea but especially Vincent !! We do hope you return and visit us again really soon !! Many Thanks Victoria

"Our new favourite! "

5
16/02/2016

We went with in laws and 4 dogs. Staff were so helpful and attentive, gave us free upgrade to a sea view room. Food was sensational and comfortable lounge areas. Room was warm and comfortable and very clean. Directly opposite beach which was so perfect for us with dogs, few minute walk from great town centre where we visited Antons for lunch. Wifi was complimentary and fast which was great.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, What a lovely review to start the day !! So glad that you all enjoyed your stay and that we are your new favorite. Thank you once again for taking the time to leave a review, and we look forward to welcoming you back to the hotel in the future. Best Regards Victoria

"3 day break"

5
15/02/2016

Just the job ,food very good , staff very helpful small problem with heating but sorted out ,would not stop me booking here again, plenty of parking ,room nice and clean ,very near beach and some good walks

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Lovely to hear that you enjoyed your time with us, I shall let the kitchen know their food was appreciated. The weather here has been fantastic these last few days just perfect for long walks on the beach. We would be really pleased should you return to the hotel for a repeat visit. Best Regards Victoria

"Great position"

3
14/02/2016

This hotel is in a good position right across from the beach, it was pet friendly. The lift was being upgraded which I wish we would have been pre told as i was with my aged parents. The room keys didn't always work and it was a hike running up and down the stairs, there is very bright allergen lights in the car park that shine all night in the front facing rooms. The rooms were clean with comfy beds, there is an excellent cafe just on the beginning of the pier called the cafe pier, fantastic for breakfast, huge portions and very reasonable prices.would I come back to this hotel? Probably not.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review your time spent with us at the hotel. We are indeed replacing the lift and in light of that fact we have installed a chair lift for the less able. The electronic key cards do work however if you place them near a mobile phone for some reason it cancels the card which I am assuming would have been the case. Glad to hear you found the hotel clean and comfortable. Many Thanks. Victoria

"Daughters special day"

5
08/02/2016

My daughter and her new husband chose this hotel to host thier wedding day, on thier first visit there they came home to say they knew where they wanted to get married. I can not fault this hotel - the rooms are spacious clean and warm. The staff are all very helpful. Hayley and David and Sophie who were our main people we dealt with could not have done more to accomodate my daughter and her wishes for her big day. The food is incredable not only in taste but beuitifully presented. I would strongly reccomend this place to anyone for any special and important function they have in thier lives, I have also attended afternoon teas prior to my daughters wedding and recieve the same high standards so i can honestly say it isnt just a job to these people they really do seem to

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the wonderful review. Hailey, David & Sophie are truly pleased to read your lovely comments regarding your daughter's special day. It was an absolute pleasure to be part of the wedding celebrations. From all the team here at the hotel we wish the happy couple many years of health, happiness and love. Best Wishes Victoria

"Very friendly Hotel"

4
04/02/2016

We had a two night stay at the end of January 2016. We had a superb breakfast before we took a walk along St Annes sea front. The Hotel is ideally placed with the shops just a minutes walk away. Plenty of car parking spaces available. Enjoyed our short stay and will return again in the near future but will ensure we book a sea view - well worth the extra cost. Staff were very friendly and looked after us very well.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Delighted to hear that you had a superb breakfast, which you will have needed to tackle the windy walks along the promenade. I will pass on your excellent comments to the team. Thank you once again. Kind Regards Victoria

"the Glendower Treat"

5
03/02/2016

We thoroughly recommend the Glendower Hotel. the staff couldn't have been more pleasant and helpful. The décor throughout the hotel is good and well maintained and the dining room contemporary and interesting. The hotel is well placed for walking to all amenities. We are returning in April

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Brilliant news to receive a 5 out of 5, and to hear that we are a treat. We are all looking forward to welcoming you back in April. Thank you once again, for choosing to stay with us and leave a wonderful review. Best Wishes Victoria

"Glendower hotel"

5
01/02/2016

An excellent hotel on a seafront location and close to the town centre . There was ample parking on site and it is also possible to park on the road outside the hotel. The accommodation was very comfortable and staff were friendly and helpfull and I would recommend anyone to stay there

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for reviewing your time with us at the hotel, it is always really great to get 5 stars and we are really pleased to hear that you were felt comfortable and well looked after. Thank you also for your intent to recommend. Best Regards Victoria

"Nice getaway"

4
29/01/2016

Convenient for buses to both Blackpool and Lytham this promenade hotel has excellent catering and comfortable rooms, friendly - if sometimes quirky - service. It'll be a regular for our periodic visits to relatives in the area.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Fantastic news to hear that you will be returning to visit us again. Thank you for taking the time to review your time spent with us, and lovely to hear that you found our food to be of excellent quality. Looking forward to seeing you back in the hotel on your next trip. Best Wishes Victoria

"afternoon tea."

5
25/01/2016

The best afternoon tea I'd experienced. The cakes were especially good and were obviously made by a very experienced baker/confectioner. They were very intricately made and tasted beautiful like you see on the continent in the very best baker's windows. I've had afternoon tea at various establishments with the best previously having been a hotel overlooking the lake in with windermere. We found the window seat relaxing and ambient. The staff checked a few times if we needed more tea or anything and we did get a choice of finger sandwiches which isn't always the case. We were told to take as long as we wished which we didn't in this case as we had to be elsewhere. The hotel looks as though it's been redecorated recently although I've only seen the restaurant and lounges it looks very nice.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, What a wonderful review, thank you so much for the fantastic feedback on your Afternoon Tea. I shall certainly pass on your favourable comments to the team. I am pleased that you like the new decor as I chose it personally so always nice to get a mention !! We hope you will return to visit us again sometime in the not too distant future. Once again Many Thanks Victoria

"AFTERNOON TEA "

5
25/01/2016

Took my mum for afternoon tea. The service was fantastic, from the moment we stepped through the door and the food was delicious. Dainty sandwiches. Sublime scones and perfect daintily. Superb value for money and an afternoon well spent. I will definitely recommend this place.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for the glowing review regarding your Afternoon Tea. We are delighted that you wish to return and also recommend us to your friends, The more the merrier !! Hope to see you soon. Best Regards Victoria

"Food"

5
21/01/2016

Had to come to the hotel for a sad occasion but on the bright side I must say the food is by far the best I have ever ate in a hotel....be nice to stay over and sample the menu sometime......5 star for the food and I hope the rooms are just as good? I think they might be comfy as I can see all the new mattresses being carried through reception.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for the very positive comments regarding the food, I am sorry too that it wasn't under a more brighter occasion. We are indeed refurbishing all of our bedrooms and are well under way, with some fantastic feedback. We would be delighted should you wish to come and dine with us in "Coast" or indeed enjoy an overnight stay we have some fantastic Dinner, Room & Breakfast offers so please do contact the hotel and we can get you booked in !! Kind Regards Victoria

"Noisy room"

3
20/01/2016

ok but a really noisy room, woke up at 5.00am by guests banging doors! in January really, breakfast really good, great service and choice Food - bar in the evening average expensive for a bar meal - £13.00 for a small salmon salad.. room was warm staff looked bored!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am sorry to hear that some thoughtless individual banged their door on returning back to their room. Glad to know that you enjoyed a super breakfast with great service, the lack of merriment on the bar that evening will need to be investigated so thank you for bringing that to my attention. I hope this will not deter you from coming to visit us again. Best Regards Victoria

"Very poor food."

2
20/01/2016

Having stayed over Christmas 2015 We were extremely disappointed with the standard of hygiene with the food we were served having received second hand garnish on our plate with half chewed cucumber from someone else. The bed was very small and uncomfortable for two people. The food served up for Christmas dinner was frankly tasteless and diabolicle.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, After having two lengthy telephone calls, with both yourself and your husband I think we have established that my hotel is not for you, I can confidently say that out of the 170 Christmas day Lunches we served you are the only ones to complain 3 weeks after the actual event. And for any future guests the cucumber was not half eaten it was deseeded. Regards Victoria

"Great sea front hotel"

4
19/01/2016

A great traditional hotel on the seafront at St Anne's, walking distance from the pier and shopping centre, pubs and restaurants. Would recommend for business and leisure. Really helpful and knowledgeable staff. Good traditional English breakfast in the coast restaurant, ample parking at the hotel even comes with slots for electric car charging.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I'm pleased to hear that you found all aspects of your stay to be to your liking. After watching the news it looks like we will be soon needing more electric car charging points, by the rate the industry is building Electric cars!! We do hope that you will choose the hotel should you be returning to the area. Kind Regards Victoria

"Another choir weekend"

5
18/01/2016

Our 2nd time at this hotel. Staff very accommodating over meals as we had a room to ourselves at a set time but still got a good choice of menu. (Vegetarians catered for). Rooms were clean and ours was well laid out. Could do with a separate shower as we are less mobile and found it difficult to climb into the bath to have a shower. Reception staff very friendly.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, It was delight to have your group return for the second time and hopefully not the last !! We do have a number of rooms with walk in shower so please do mention this at the time of booking and we will gladly allocate you a room more suited to your knee's ...Ooops i mean needs !! Thank you for taking the time to leave your review. Best Wishes Victoria

"Excellent"

4
16/01/2016

Spent two nights at this hotel as I was attending a funeral in the area. Traveling alone I was a bit apprehensive as to what I was going to get for the winter special rate for a single room! I need not have worried! Whilst the corridor outside the room was obviously a work in progress the room itself was exceptional. Beautifully decorated , every amenity necessary, a super comfortable double bed, a delightful surprise. Everywhere was very clean and the staff were welcoming and helpful. Breakfast was plentiful and varied. The post funeral reception (afternoon tea) was also held in this hotel and I have to say it was superb, the staff were sensitive and helpful and everyone commented on the quality of everything provided. I am an older lady and this was the first time I had actually stayed in a hotel alone! I would have no hesitation in staying here again or in recommending it to others.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Firstly I would like to thank you for a lovely review. I am pleased that you had a comfortable stay with us. We are currently going through refurbishments of the bedrooms so that they are all of the same standard. We are extremely pleased with the completed bedrooms. The afternoon teas are delicious and look beautiful too, we are really pleased with your positive feedback! We would love to see you again in the near future under better circumstances. Best Regards, Chloe

"VERY GOOD HOTEL"

4
15/01/2016

I've started staying here on business, twice in the last month, and both visits have been very good. The first time I was offered a free upgrade to a wonderful refurbished room overlooking the sea and it was possibly one of the best hotel rooms I have stayed in. The second time I had to make do with a smaller back room but, although not comparable with the first room, was very good value for what I paid. Rooms are well sound proofed and equipped, the hot water tap on my second room wasn't working correctly but apart from that there was nothing to complain about. I would have thought housekeeping would have picked up the tap during service though. Check-in is fast, pleasant and painless and the lounges etc. are tidy and well maintained with good views of the promenade and sea. WI FI was good. I haven't eaten dinner hear but the breakfasts are very good. Unusually the kitchen cooks to order, so no dried out eggs congealing under the heat lamp here. There is a very good continental selection and lots of hot options apart from the full English, I recommend the haddock and poached eggs. Overall a very good hotel that I hope to continue to visit on my occasional trips to Blackpool.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave us such a wonderful review. We are so glad that you enjoyed both of your recent stays with us. The front bedrooms are indeed larger however we are glad that you found both to be comfortable and good value for money. I will be sure to pass on your comments regarding breakfast to our chefs and hopefully you'll be able to try an evening meal with us on you next visit. We hope to welcome you again soon. Best Regards, Chloe

"Budget room - excellent service"

4
11/01/2016

It was just a one night stop-over for a family house party between Christmas and New Year, so didn't want to spend much money. The Glendower had a good offer and I knew it would be a basic room, but it had a great bathroom and all we needed for a comfortable night. The staff were all very attentive, friendly and efficient. Any problems were ironed out quickly (I had a glass of wine which was definitely corked, and got a replacement without fuss). The live singer in the bar that evening was good but rather loud when we wanted a quiet unwind drink after busy and noisy family do. Would definitely stay again and recommend to anyone.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave us a review. We are glad that you had a comfortable stay here with us and glad that you found our staff friendly and efficient during your stay. The bedroom you were allocated was a Standard Twin bedroom, however if you would like to visit us on your next visit to Lytham St Annes, we will be more than happy to upgrade you to an Executive bedroom. We hope to welcome you again soon. Best Regards, Chloe

"Excellent"

5
10/01/2016

First time we had stayed at the Glendower and after reading some of the reviews was slightly worried. However we need not have worried, from start to finish the Hotel and staff were excellent. The room was comfortable and warm with stunning views out to sea. The food was faultless and entertainment was pitched perfectly for all ages. The staff were friendly and approachable with nothing being too much trouble. We will be returning!

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time and leaving us such a fantastic review! I am glad you had a comfortable and relaxing stay here with us. The views from our sea view rooms are indeed spectacular! I will pass on your lovely comments to our team and hope to see you again in the near future. Best Regards, Chloe

"Excellent as always!!!"

4
09/01/2016

A charming located hotel within walking distance of local amenities and walks along the promenade seafront. The rooms and facilities are well maintained and the service provided by the team is always to professional standard.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, We are glad you had a comfortable stay here with us at The Best Western Glendower Hotel. We pride ourselves on our customer service and location of the hotel so we appreciate your comments regarding them. We hope to welcome you back when you are next in the area. Best Regards, Chloe

"We love this hotel"

5
07/01/2016

I've read several of the negative reviews about this hotel and to be honest I think we must stay in a different hotel to these people. We have stayed here before and always had a great experience. The room was comfortable and excellent value for money. The hotel lounge is a pleasant place to relax with a book or a coffee. The staff are consistently friendly and helpful - especially Jodie, who is a real asset to he hotel. A wonderful smile and very helpful. We'll definitely be back as we love both the hotel and Lytham St Anne's. Oh, and dogs are made very welcome in the hotel ... What more needs to be said?

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave us your lovely and refreshing review! We are thrilled that you enjoyed your time here with us! I will be sure to pass on your comments to Jodie and we all hope to see you again in the near future. Best regards, Chloe

"Pleasantly surprised!"

4
30/12/2015

Well, after reading some of the reviews we were not expecting the Ritz but - having paid a very reasonable rate, being able to take our dog and just a couple of miles away from the relatives we were visiting we took the chance. We had a huge family room, perhaps it would have benefitted from being slightly smaller to give the smaller room within it more space for 2 beds but that s being picky (and redesigning the hotel!) It was great having a family room that actually had a separate room inside for children! Didn't realise until we read the blurb in room there was complimentary use of local leisure centre pool which we didn't realise. We liked: - Everywhere was very clean and obviously been redecorated - immaculate most places we saw. Carpet was so new new it was still bouncy to walk on! - Festive touch - someone commented negatively on decorations..really? Twinkly lights as you go in, a few Christmas trees and wreath type arches. Not overdone but certainly enough. Bit classier than a grotto place. We liked! - various lounge areas to sit in big leather chairs/ sofas. Perhaps it wasn't too busy on our nights but always found a space. - Breakfast - part buffet but then hot food made to order. Much nicer than congealed eggs/beans on a buffet. Eggs benedict, salmon and mackeral all on menu Not so nice..if we are being fussy! - Table tennis and pool rooms both a bit dismal and cold. But hey - boys loved the fact there was both there so better than nothing! - Stairs and rabbit warren. Yes - quite a few stairs and bit of a maze...but it is an older building I guess. Gave us some exercise but imagine older people may struggle. - Extra bed not made up on arrival and had to ask twice...but it was done in time for bed whilst we were out. Had requested sea view which didn't happen. (We didn't bother to query it so don't know if there was opportunity to change...but how much time do you spend in the room anyway?) Only had breakfast and a light lunch - sandwich and soup. Both nice and fresh. All staff we came across were very pleasant and helpful. Pandered to our 12/14 son's breakfast request of hot chocolate and served to a high standard! We would definitely stay here again if we come to the area. Great shopping area just around the corner - well, it looked good for a wander. We only went out at night. Right across from beach walk so great for the dogs. Worth a visit - have paid a lot more for a lot less. We either got lucky or are easily pleased! Thank you everyone at Glendower :)

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am delighted to hear that you enjoyed your time with us along with the dog. We do always upgrade should we have the availability and having looked into it we didn't have any family sea views on this occasion. I am also relieved to hear that you liked the Christmas Decor :) I shall certainly pass on your favourable comments to the team and we hope to see you in the not too distant future. Happy 2016 from all of us here at the hotel. Kind Regards Victoria

"Our wedding "

5
29/12/2015

All I can say is amazing !! If anyone is planning a wedding the Glendower is a must !! You will not be disappointed, firstly it's the staff that make this hotel they all go out of their way to make sure that your time at this hotel is a great one. The wedding planner Sophie is so organised and on top of everything and keeps you well informed with everything. Then there is Hailey who is probably the best toast master I have ever seen and I have been to a lot of weddings ! She is also the food/beverage manager and she has amazing high standards and shows such pride in her work. The food here is of great quality and do modern twists on classic dishes. We had about 20 people staying over and all of them said what an amazing hotel from the rooms to all the facilities. Rooms are going through modernisation and when they are all done they will all be even more amazing ! I would rate the staff 5 star at this hotel. Keep up the good work !

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Michael & Rob, Thank you so much for your wonderful review and comments regarding your Christmas wedding with us. I know after speaking with both Hailey & Sophie that they felt honoured to be part of your very special day and both enjoyed working together with you both to make it the most tremendous of days. I will be sure to pass on your positive comments to all the team and I thank you personally for choosing the hotel as the venue for your celebrations. From all the team here at the hotel we wish you a very happy marriage and a a wonderful New Year. Best Wishes Victoria

"Quality Hotel, very welcoming, great restaurant,"

5
29/12/2015

Very nice rooms, Very nice beds, High standards of cleanliness The restaurant is excellent, I had a lovely Dinner and Breakfast was also excellent, The staff are helpful and friendly, service is first class. There is plentiful parking available free, I cannot fault this hotel

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Brilliant news to hear that you enjoyed your time with us, the team will also be really pleased to hear that they made such a good impression. We hope to see you in the hotel in the not too distant future. Best Regards Victoria

"Disappointing .. Again"

3
27/12/2015

Tried this previously and was disappointed. Decided to give it another try. The room , though at the back of the hotel so quite dark, was nicely decorated and had a beautiful bathroom. The cmas decor was disappointing in the main hotel body There were also functions o. Both days if our visit so we were mainly in the room Don't think it represents good value for money and won't be visiting again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am actually genuinely shocked at your comment regarding the Christmas Decor, we have had so many wonderful comments regarding them and I am very proud of the way the hotel looks. We don't do tinsel so I'm sorry it wasn't to your taste. Merry Christmas and a Happy New Year Victoria

"Lovely hotel"

5
22/12/2015

Rooms newly refurbished. Excellent. Communal areas also very well appointed. We were assigned a quiet room on a busy party night. Lots of stairs to the room although they did advise there was a lift. Bar was over priced for the area but not for a hotel in general. Bar service was also a big slow....maybe all staff were tending to the Xmas party? Breakfast was well organised and service was good. Good coffee at breakfast is always a sign of a quality hotel! Will I be back? Yes.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Firstly from all the team at The Glendower we would like to wish you a very merry Christmas. I am delighted to hear that you will be returning to visit us again. We have had some very big and busy Christmas Party's throughout the weekends in December, so it is good to hear that you slept well and enjoyed a hearty breakfast. We hope you enjoy the rest of the seasonal holiday and look forward to seeing you again in 2016. Best Wishes Victoria

"Pleasant seaside retreat"

4
16/12/2015

The Glendower is a rambling collection of rooms merged from several adjacent properties. Some rooms overlook the sea and the hotel is well positioned for St Annes centre - now living on past glories - and public transport towards Blackpool, Lytham and beyond. For a quiet stay with good food (although not so good as previously in our most recent stay), it's a good bet.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Merry Christmas, as I am responding on Christmas Day. Thank you for taking the time to review the hotel. The hotel is actually 2 building's joined together one half used to be a school many years ago. I am glad you find the hotel to be pleasant an have enjoyed your food with us previously. As always any feedback regarding your time with us is welcomed. From myself and the team we hope you have a wonderful time during the seasons holidays and wish you a happy & healthy New Year !! Kind Regards Victoria

"Lovely dog friendly hotel"

5
16/12/2015

Had a lovely overnight stay at the glendower, our dogs were made very welcome although i think £10 per dog was a bit steep. Staff are very obliging and would love to stay again maybe if the price for dogs was £10 per night .

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave us a review. I am glad you enjoyed your time here with us and we made you all feel welcome. I will investigate the dog supplement for you and would like to personally do your booking for you next time so please contact myself directly. We hope you have a lovely Christmas and New Year and we'll hopefully see you in the new year! Best Regards, Chloe

"Sunday lunch!!!!!! Amazing"

5
13/12/2015

Booked a family of 6 in for sunday lunch. Exellent service and venue. The beef was perfect, cooked just right and served well. Portions were great and enough for big eaters. The waiters were attentive but not intrusive. They were also helpfull seemed genuinly happy at work. Would go again for sure

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you so much for leaving your review regarding your amazing Sunday lunch. I am sure the team will be even happier to know that they were appreciated and I shall pass on your praise. We do hope to see you in the hotel in the near future. Merry Christmas & Happy 2016 !! Kind Regards Victoria

"Pleasant peaceful stay"

4
12/12/2015

We stayed in the Glendower for a couple of nights over a weekend as we had some family business to attend to. On the Friday night when we arrived, they informed us that it was a party weekend as it was close to Christmas! I asked the pleasant efficient receptionist if it was likely to be noisy and we were immediately upgraded to a triple sea view room that would be away from the noise. The room was very spacious and the sea views even on a grey December morning were stunning! The room was dated but clean, the bed comfortable, and a couple of portable electric heaters had been provided as the fixed heater was not working. We stayed on a room only basis as we were trying to lose weight before Christmas and ate out in St Annes in the evening. A very pleasant experience thanks to the efficient staff selecting a room that was not over the entertainment.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, It is indeed the season to be jolly !! I am so pleased to hear that you stayed in a pleasant & peaceful sea view room. We appreciate that not all our guests are attending "Christmas Do's" !! We have just been awarded an AA Rosette for the 3rd year running and also Taste Lancashire for our food in "Coast" we would love to have you back when your not watching your waistline too much to sample some more of our hospitality. We hope you have a wonderful Christmas and a very happy & healthy New Year !! Kind Regards Victoria

"Great Xmas Party Nights"

5
11/12/2015

Booked the Team Christmas Night out after hearing good reviews from friends. Well worth the money paid and everyone had a great night. Right from the Reception through the Dinner and Party the staff couldn't have done more to help and would definitely recommend the hotel to anyone. Will be coming back next year for sure.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Brilliant news to hear that you had such good fun and found your party night to be value for money. We have heard from a lot from happy party goers who will be returning to us again next year and its fantastic that you have taken the time to review your experience and will also be joining us again next year !! From all the team we wish you a very merry Christmas and a happy & healthy 2016 !! Best Regards Victoria

"GREAT HOTEL"

4
09/12/2015

Central location, room was only small and view was pants! but wasn't in there long Reception staff were very helpful We forgot our toothbrushes and they offered us free ones from reception and advised on a few good places to eat and where the pubs were nearby

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, It is certainly nice to see that we are "GREAT" thank you very much for that. Glad to hear we were able to leap with toiletries etc. We do have rooms of varying sizes and amenities so please do ask on booking your preferences. Hope to see you again in the not too distant future. Best Regards Victoria

"Wonderful Hotel"

5
06/12/2015

Stayed at this lovely hotel with my husband to celebrate my birthday last week. This hotel has to be right up there with the best of them. Extremely comfortable room. The staff were all excellent, very polite and professional at all times. Our little Shetland Sheepdog was warmly welcomed and just like us he also had a wonderful stay. We will definitely be going back very soon!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Lovely to receive a 5 star review from both yourselves and the doggy. So glad that you enjoyed your birthday celebrations with us. We would of course be really pleased to see you all in the hotel very soon. Best Regards Victoria

"A satisfactory place to stay with only minor snags."

3
06/12/2015

My colleagues and I spent three nights at the Glendower on business. It was a satisfactory stay marred only by a couple of problems... The hotel is situated right on the sea front, with a reasonable-sized car park and on-street parking too. We had a little trouble getting spaces as guests at Christmas parties had taken up most of the room in the car park, but this was a minor niggle. The reception staff were truly excellent throughout: friendly, efficient, welcoming, and helpful. The rooms were as one would expect in this class of hotel, with double or queen-sized beds, the usual furnishings, and bathrooms which were clean and tidy. The building is a real maze of corridors and stairs, and even the staff were navigating around using copies of the fire escape map! Free wifi was fast enough for Skype, etc, though we found very poor signal on Vodafone phones (obviously, this isn't the hotel's fault). Breakfast was plentiful and offered a variety of cooked-to-order dishes including my favourite, Eggs Benedict, and delicious smoked salmon. The only downside was rather casual and over-familiar service (call me old-fashioned, but I believe a waiter ought not to lean on the back of an unoccupied chair while taking the order). We ate in the restaurant one night, and service again was the only cause for complaint, as we waited an age for drinks. It turned out that the waiter had forgotten our order. On the upside, the drinks were then delivered, on the house. A similar error with the wrong entrée was also well dealt with. It was party season, and the bar staff were obviously stretched, but even so the lengthy periods during which no-one was serving at the residents' bar were annoying, and the selection of beers could have been better. However, in summary, it was a satisfactory stay at a reasonable price, and I would be content to return. A little attention to staff conduct in the dining room, and ensuring that the bar is always manned, would lift this hotel to a four-star review from me.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your comments regarding your stay with us. I am glad to hear that reception were welcoming and friendly as this is certainly our intention. Your business and satisfaction is of paramount importance to us, and as such I appreciate your feedback over the niggles you faced. We do hope that you will return to stay with us again. Kind Regards Victoira

"Christmas Party Night"

5
05/12/2015

Just home from a Christmas party night at the Glendower. And what a brilliant night it was! The room was beautifully decorated, the food was lovely, drinks were served promptly (all inclusive bar!) and the DJ was AMAZING - played a great mix of songs all night! The best Christmas party night that I've ever been to - we'll definitely booking again for next year! Thank you to the staff at the Glendower for making it so memorable - Lyndsey Oliver and friends xx

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Wow, thank you so much for all your wonderful comments. We are all delighted to hear that you enjoyed every aspect of your party night with us. We would of course be really thrilled should you return to us again next year. From all the team at the hotel we wish you a very Merry Christmas and a Happy & Healthy 2016. Best Wishes Victoria

"great evening meal"

4
05/12/2015

We went for the first time on thursday early evening so restaurant was not very busy . Good welcome, staff young and enthusiastic, will benefit from more experience, especially on wine pouring! Food was perfectly cooked, both starters were delicious, and the main courses were beautifully presented calves liver is not the easiest dish in a restaurant to perfect but it was cooked just right. the desserts were ok. a good meal for a decent price A couple of negatives- Serving basic sliced bread sliced is a terrible idea hotel reception need to be aware of how much noise comes into the dining room due to its proximity We will be back again very soon

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am really pleased to hear that you enjoyed your dining experience with us. I shall pass on your compliments to the kitchen especially. I have also noted reception were being a little over zealous I shall mention this also. Thank you for taking the time to review us and we hope to welcome you back really soon ! Kind Regards Victoria

"So close to being great"

4
04/12/2015

Now don't get me wrong, we have stayed in much worse so I am being a very picky here. Reception was kind, courteous and very quick to respond to any request. I asked for an Iron and Ironing board, was at the room within 5 minutes. The room is lovely and big, got a cheap rate for the biggest room through Best Western website. Very comfortable bed and room was lovely and warm. Now comes the negatives.... No rubber mat in the bathroom, nearly slipped. Found in the bottom of the wardrobe on departure sweep. Hot and cold taps In bath not marked and opposite to the bathroom sink, nearly scolded myself when taking a shower. Water temperature varied. The extractor fan in the bathroom did not work. The shampoo container in the shower was empty, and had been for some time looking at the state of the dispenser. The tea and coffee in the room had not been restocked, no caffeinated coffee, and only one pack of biscuits between two. The complimentary fruit bowl was 3 apples and an orange..... Look like they have been there for a while, very wax looking... Main door to the building worked intermittently on first day and not at all on second day. Supposed to open automatically when you pressed a button, gave up working and required a lot of force to open manually. Had dinner in the restaurant, a quiet and attractive setting. Lovely wine, great food although portion size was a little on the tight side. Don't bother with the cheese platter, not worth the money, only got 3 cheeses when advertised for 4, and the artisan biscuits were nothing to write home about. Great breakfast, slow service due to lack of staff. Staff were very friendly, and courteous, and a wide choice to eat. Allergy advice to death on the breakfast menu, but none on the dinner menu.... Don't get me wrong, the hotel is beautiful, staff well trained, experienced and courteous. We really enjoyed our stay here, but house keeping and building maintenance let the side down. Compared to many hotels we have stayed at in the Blackpool area over the years, this was brilliant and would definitely stay here again, just need a few slight improvements if they want a 5* rating.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, We would indeed like a 5* star rating, and the whole of the team are striving to do our best to achieve this, however we don't always get it right. It is frustrating when such a small thing is forgotten i.e tea bags that has such an impact on customer satisfaction, you shouldn't have to ask for these to be replenished. It only takes a couple of niggles to really get someones back up !! I have spoken to maintenence re the shower. Overall I see that you really did enjoy your time with us and I am so pleased to hear that you will return, perhaps on your next visit you could let me know and I will get the wind and rain turned off he he !! Many Best Wishes Victoria

"Enjoyable weekend at a lovely hotel in a good location"

4
01/12/2015

We had a lovely weekend stay here, staff friendly and welcoming, nice decor, good range of bar snacks and breakfast menu, as a vegetarian I was well catered for, we didn't have evening meals so can't comment on those. The downstairs rooms can be quite draughty though, seals were broken on some double glazed windows in breakfast/dining room and some of the lounge rooms (which were spacious and comfortable.)The front door caused a through draught everywhere downstairs, quite difficult for the receptionists to hold on to paperwork,but in saying that it was an exceptionally wet and windy weekend and possibly not always a problem. Didn't expect there to be so many guests at the end of November but that shows its popularity, even the well spaced car park was nearly full one night. We'd stay again but probably not choose the budget rooms which are described as 'compact', it was good but a little too small, didn't sleep too well either, pillows too hard, next time we'll upgrade our room choice. Overall good weekend at a good price. (On bad weather days try the Island Cinema further down the road on the sand dunes side, tickets only £3.50!)

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave your great comments regarding your recent stay with us. We have actually just invested £10'000 pounds on a new front door ( YES TEN THOUSAND ) !! However as we are positioned directly across from the sea front a delight in fine weather, even the million dollar door struggles against such strong winds. I am sorry to hear you found the pillows a little on the hard side we do have selections of different pillows so please do mention on your return you prefer something softer and we will gladly arrange those for you. We do hope to see you in the hotel in the not too distant future. Kind Regards Victoria

"Awful customer service"

1
01/12/2015

Did not provide what was ordered Did not replenish food on tables leaving party guests without food or drink Lost birthday presents Did not take any responsibility for anything Did not try to help recover the lost presents Did not want to refund any money despite not providing what was ordered and the loss of some highly sentimental, hand crafted gifts

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
I am afraid, I have have had to mark your review as inappropiate. It would appear you are not up to date on events that have occurred. I can categorically confirm that after supplying the police with CCTV footage we are completely satisfied that the hotel and any member of my team had no connection with items misplaced. I can also confirm that after numerous personal conversations with Mrs Harrison the matter had been resolved on both sides to our mutual satisfaction. Regards Victoria

"Surprised on the quality and service"

5
28/11/2015

Stayed here with a group of ladies as we were visiting the Flower and Food festival in blackpool. Expected the usual chain st-up but what a surprise newly decorated rooms we actually were at the front of the hotel and could see the sea, perfect view. Restuarant lovely an tasteful decor, what a choice for breakfast and great service. evening meal choices were great and the food nicely presented for such a large group it all went really well. Tea and coffee were served in the lounge which we took over can you imagine 30 ladies all talking at once! Our shower froze in the on position and within 2 minutes help arrived and it was sorted. Great service!!!! Luggage freely taken to our rooms and then loaded onto coach for our return. The staff were there to give us a wave off what a lovely touch (our where you pleased to see us go) I'm joking. Be proud of your happy friendly staff that level is so nice and on a par with other places I've visited around the world. (with my other half)

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, From all of the team here at the Best Western Glendower Hotel, we'd like to say a huge thank you for such a wonderful 5 star review! We are so happy that you enjoyed your visit to Lytham St Anne's and hope you come back and see us again in the near future. You were a delightful group and it was a pleasure to look after you during your stay. Best Regards, Chloe

"not very helpful"

2
26/11/2015

booked two rooms from 9/11/15 until 16/11/15 window wasnt closing properly in one room and hairdryer broke down in other reported both faults but nothing was done also when sitting in lounge couldnt get drink as bar staff kept dissapearing and had to go to reception to ask for service also lounge area was quite dusty.Nice hotel mainly nice staff but surely when guests point out problems with their rooms they would be sorted asap

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Your business and satisfaction is of paramount importance to us. I apologise for the inconvenience caused during your stay. It is extremely unusual that anything reported to us isn't sorted as soon as possible so I will be investigating this matter personally. Our housekeepers carry out a thorough clean every day of all areas of the hotel and we have a specific cleaner for all of our public areas, including the Lounge. However i will be sure to speak to the Housekeeping manager regarding your comments. I hope this will not deter you from returning to us again in the future. Best Regards, Chloe

"Fab Weekend in a lovely Hotel"

4
25/11/2015

Had a lovely weekend at the Glendower Hotel, staff are really helpful and polite. The rooms are lovely and well serviced.. We had aa large family room with a sea view which was an added bonus. All our meals were well presented and really tasty. Only down side was the car park which was full when we returned on the Saturday afternoon and the road adjacent has parking limits.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to write us a lovely review. We are so pleased that you found the staff so helpful and polite as we pride ourselves on our customer service! I apologise for the lack of parking available when you returned to us on the Saturday afternoon, as we normally find that we have ample parking available at this time of year. We would love you to visit us again soon. Best Regards, Chloe

"Sunday lunch"

5
23/11/2015

I treated 6 of us to Sunday lunch on a deal monster deal but would have been more than happy to have paid full price . The whole experience was lovely . The hotel settings are outstanding as was the staff & food . I found the drinks a little expensive & that could be the only thing that would stop me becoming a regular visitor . We had Buck's Fizz on arriving , water with the meal & coffee to finish we had one soft drink during the meal so it wasn't too bad . I would certainly recommend to anyone pericually to someone wanting quality over quantity.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Firstly I'd like to thank you for taking the time to leave us such a fantastic review! We are glad that you felt you received good value for money with our Dealmonster offer, it has been extremely popular! I will be sure to pass on your lovely comments to the staff and we hope to welcome you again soon! Best Regards, Chloe

"Sunday lunch"

5
22/11/2015

Arrived at the Glendower hotel for our first Sunday lunch there..We were warmly welcomed by Hailey, who looked after us with excellent service throughout our meal. The three course Sunday lunch was faultless, everything was served hot, a great choice. Hailey and staff, although showing professionalism, their natural ability made us feel very comfortable and we shall definitely return

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, On behalf of the entire team here we would like to thank you for your fantastic 5 star review! We are thrilled that you enjoyed your first visit! We hope you will revisit us again in the near future! Please call us direct on 01253 723241 to reserve your table. Best Regards, Chloe

"Glendower"

4
22/11/2015

The reception and waiting staff are very polite and helpful. The building is clean and spacious. Plenty of car parking is a bonus as is a room overlooking the sea. We only experienced breakfast here but thought that that was plentiful and good. The downside for us was the poor heating in the bedroom itself and a badly fitting window in Room 106 which allowed a strong wind to move the curtains. If we had been staying there for longer we would have requested a change of room.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am delighted to hear that you found the hotel to be comfortable and that you enjoyed your most important meal of the day breakfast with us. I have had maintenence check the latches on the windows and the issue has now been rectified. Thank you for bringing this to our and we do hope that you will choose to stay with us again. Kind Regards Victoria

"Enjoyable stay"

4
17/11/2015

Overall very happy with this hotel, location is excellent, parking is a good bonus. The bedroom and public areas are comfortable and well decorated. The food was well presented and very tasty. All staff were very friendly and helpful. Our only problem was the lack of heating throughout the day. We stayed in mid November in very inclement weather where we did not want to venture out too much. The lack of heating spoiled what would have been an excellent stay.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Please see my response to your previous review below. If you would like to contact me directly, please call 01253 723241 and I will be happy to discuss this further. Best Regards, Chloe

"Glendower Hotel"

4
17/11/2015

An enjoyable stay, bedroom and lounges very clean and comfortable. All meals well presented and very tasty. Our only problem was the lack of heating in the bedroom throughout the day. Our weekend stay was during very inclement weather when we did not want to venture out, more heating in the room would have been appreciated. We mentioned this to various members of staff but nothing changed.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Firstly I'd like to thank you for taking the time to leave us a review. I would also like to apologise for the lack of heating in your bedroom. I will be investigating this further as our heating is controlled to come on at a number of intervals throughout the day, so thank you for making us aware that there may be a problem in that bedroom. I do hope that this doesn't deter you from returning to us in the future. I am glad that you enjoyed your meals and that the bedroom and lounges were comfortable for you. We hope to welcome you again soon. Best Regards, Chloe

"Fabulous place for any celebration"

5
16/11/2015

We held our wedding reception at The Glendower on Sunday 15th November. Their events specialist, Sophe, had been my single point of contact for all the meetings and emails that were necessary to organise our day. When it came to the day, everything was simply perfect. The hotel staff are excellent, well presented, very polite and this adds so much value to the event. The Georgian room looked amazing, the tale centres (provided by the hotel) were classy and simple, just what we wanted. The hotel was flexible with the timings, as the weather was pretty grim and some guests' journeys took longer than expected. The buffet was really lovely, and beautifully presented. I will add that this is not just our opinion, several of our guests commented on how lovely the room was, and how delicious the food was. The bar staff were excellent, clearing empty glasses promptly, and serving drinks for toasts quickly and on time. I cannot thank all the staff who were involved enough, their efforts on the day helped to turn a good day into a fabulous one. We had the Fairhaven suite overnight, and again I cannot find any more superlatives to use for the accommodation provided. We had tea, coffee, water and fruit and a sea view. This suite is fabulous, with high ceilings, huge, spacious rooms and lots of extra facilities. We ate dinner at The Coast restaurant with my in-laws and this did not disappoint. The food was just superb, really excellent quality and lovely presentation whilst maintaining sensible portion sizes. Before we checked out, we had breakfast, and this was also fabulous. Summing up, lovely place, people who are easy to deal with and helpful, food that is just superb and an atmosphere of calm, quiet, professionalism. I cannot praise the Glendower highly enough, go and try them for yourself, you will not be disappointed. Oh, and also has plenty free parking.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the fantastic 5 star review! And Congratulations once again! We are all thrilled to hear you had a wonderful day! I will pass on your lovely comments to Sophie and the rest of our team here and hope to see you again in the near future! We hope you had a fantastic birthday on Monday too! Best Regards, Chloe

"Return to Hotel with 50 dancers"

4
12/11/2015

Another visit this time as a group of dancers. Reception, dining room and bedrooms lovely very well decorated to a high standard no problems. However as a group the menu's have changed totally from booking the weekend. Breakfast straight forward, not as good as individual booking as cooked fresh but acceptable to a good standard. Service slow as waiters don't seem to have designated tables or responsibilities so its a hand in the air to attract a passing waiter. Evening meal very poor, tasty but extremely restricted and little of it, after complaints the second evening better but only just, service a lottery as the waiters had no idea who ordered what.. For groups in my opinion it is unsuitable for weekends as the hotel is geared for individual service. I had hoped to give the hotel top marks to make amends for a poor room on the last visit however sadly although I gave it four stars for the rooms etc, I would not consider returning with our group which is a for me the first time in many years of organising hotels for our dancers.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Steve, Firstly I would like to sincerley apologise that you have been left feeling so upset from your recent stay with us. Myself and Hailey would like to investigate the points made in this review and your email and contact you personally, as your honest feedback is paramount to us. Thank you for your comments relating to the reception, dining room and bedrooms. We are happy to hear that the recent refurbishments are being appreciated by our guests. We do hope that when we speak to you personally, we can encourage and motivate your thoughts on returning to us again. Best Regards, Chloe

"Wow!"

5
08/11/2015

We stayed at the hotel for two nights during early November. The receptionist was lovely on our arrival and advised is that we were in a great room. We certainly were! We were given the Fairhaven suite which is totally amazing. We had a separate room from the kids, beautiful bathroom and a large tub in our bedroom also. Felt very special and the kids loved it. Breakfast delicious and again all staff very helpful and welcoming. In fact all the staff we had contact with were very professional and hospitable. Great customer service makes a big difference. Will definitely stay here again. Well done Glendower!

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for your fantastic 5 star review! It was myself that checked you in and I'm thrilled that you liked the Fairhaven Suite! It is beautiful and as you said, great for children as they have their own bedroom! We look forward to welcoming you again next time! Best Regards, Chloe

"Anniversary Break"

5
07/11/2015

This was a mid-week break for a wedding anniversary. The check in was prompt and our room was ready when we arrived. Stayed in room 101, which over looks the front, so you get a sea view, looking out over the Irish Sea towards Southport and Wales. As it was a dull rainy day we saw none of that. This room is situated just above the restaraunt, and very little noise came from there later on, but you could hear voices when a group was talking, but bearable. The night lighting of the front of the hotel meant you got the bright light, but as the curtains were thick they kept the bright light out and the room was reasonably dark. The bathroom was smallish and could do with a lick of paint aroung the door frame as it detracted fom the rest of the room. Could only plug the television in if I moved the table it was on, so could do with a longer lead and plug. All in all a decent nights kip in a fairly decent room. We had a marvelous evening meal, and all cooked as we requested with very good service. Breakfast had enough choice. Well worth the stay.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Firstly I'd like to thank you for taking the time to leave us a 5 star review! We do hope you had a fantastic anniversary break with us! It is imperative to let you know that we are currently in the process of refurbishing the bedrooms throughout the hotel, however we unfortunately haven't got round to room 101 just yet. If you would like to visit us again in the future I would love to personally book them for you so I can ensure you are allocated one of our refurbished bedrooms. Pictures of these can be found on our social media pages! We hope to see you again soon. Best Regards, Chloe

"Nice and relaxing..."

4
07/11/2015

Stopped here whilst visiting the Blackpool area with work. Hotel was quiet (as in number of guests). I ate in the bar area - limited selection with several types of burgers and other barstyle foods. Chose the chicken burger which was very nice (though the bun seemed as if it had been frozen). Nice selection of beers to accompany. The room was ok in size and not too noisy (though as mentioned, hotel was quiet). Room seemed spotless and well looked after by housekeeping. Breakfast was...SUPERB. Quality and tasty bacon, sausage, fried bread etc. The service was also excellent throughout the whole stay. Ample parking in front of hotel and wifi. Would definitely think about staying here next time in the area. **would recommend downloading Viber or WhatsApp as phone signal was non existent.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for your review, we are thrilled that you enjoyed your time with us and that you would return if you was to visit the area again. I will be sure to pass on your lovely comments to the Chef and the rest of our team! We hope to welcome you again in the near future! Best Regards, Chloe

"Top Marks! "

5
02/11/2015

I wouldn't usually take the time to write a review but I was very impressed! Stayed here with the Mrs for a night away in October (child free) for some peace and quiet. The location is ideal, the beach and sand dunes are directly opposite, there are some good restaurants and pubs / bars in St Annes literally round the corner and Blackpool is just down the road if you want something to do in the day. Reception staff were really welcoming, we stayed in room 102, it's been refurbished and they have done a cracking job! We ate in the restaurant before going out, food was brilliant - well done chefs! Breakfast was also spot on. The gym is free to use, spent an hour in there before leaving, it had everything I needed for a workout. Can't fault the hotel or staff - well done! :)

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for your fantastic review! I'm sure potential guests will find your comments most helpful and we really appreciate such positive feedback. We're very lucky to have such a great location on the seafront yet within walking distance of the great shops, bars and restaurants in Lytham St Anne's. I'm delighted that you were so impressed and we look forward to welcoming you again soon. Best Regards, Chloe

"Friendly staff, would stay again."

4
02/11/2015

I stayed at the Glendower 23-24 Oct 15. The Hotel is comfortable with well appointed rooms, friendly staff and excellent breakfast's. I really just wanted to compliment the staff for their service which was without exception excellent. Although I was a single visitor it appeared to be family friendly and catered for large family groups. I would especially like to thank the front of house staff for ensuring that I retrieved some items which I unfortunately left in the room on my departure. I had the items posted to me within four days of my departure. Thanks all.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you so much for your lovely review! Myself and the rest of the team love what we do so I'm pleased that you were impressed with your stay and, particularly, the service. Thank you for finding the time to write, I'm sure others will appreciate the helpful comments and we hope to welcome you again in the future. Best Regards, Chloe

"Great stay"

5
02/11/2015

We stayed in a family room ( 4 of us), great hotel, great staff, great food. Kids menu was very good, and the breakfast was brilliant. Oh - the hand pulled ale was amazing too. We will be back Thanks all

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed the food and the hand pulled ale, that's what breaks away are all about! We hope to welcome you back again in the near future. Best Regards, Chloe

"Excellent value, great location"

5
01/11/2015

We stayed for three nights and had a lovely time. We booked a superior room with a sea view and could definitely recommend the room (234). Two other rooms in our group were also great, the fourth room in our party was a refurbished room which had more modern decoration but was very small. The location is great. Plenty of parking, 2 minutes walk from the pier, 5 minutes walk from lovely town and 2 minutes from a bus stop which takes you into Blackpool in 10 minutes. The hotel has everything you need, tea and coffee in room, hair dryer etc. We would stay again if we were visiting Blackpool.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to write a review. We are over the moon you enjoyed your break with us. We pride ourselves on creating lasting happy memories so it is wonderful to hear that you would recommend us. We are indeed in a great location for all local attractions, Blackpool town centre and Lytham St Annes. It would be lovely to welcome you back again soon. Best Regards, Chloe

"Fabulous Hotel"

5
01/11/2015

Thoroughly recommended for any visitor. We stopped (family of 5) for three nights. The staff were extremely helpful, and the restaurant could not have been better. The catering staff were on hand to help with our two disabled children, and the food was of the highest order. Blackpool is a chaotic place to visit, but staying at the Glendower is like the calm in the storm.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Mr Pritchard, We are pleased you and your family enjoyed your time here with us and we're thrilled you thought the food was of the highest order. The room you were allocated, our Ribble View Suite is perfect for a large family like your own and we hope you return to us again soon. I have passed on your lovely comments to Hailey and her team. Best Regards, Chloe

"Lovely weekend visiting Blackpool"

5
01/11/2015

Excellent hotel, room was lovely and clean, breakfast was delicious. The kids menu on the evening meal was excellent value for money. Would definitely stay here again. Visited Blackpool Tower, Circus, Madam Tussauds and the pleasure beach, although we didn't go into the pleasure beach in the end because after walking a mile to get there we found they now charge you just to enter (that's before going on any rides!).

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for your lovely review. We are all extremely pleased that you enjoyed your short time with us. I should make you aware that we can tailor make some fantastic packages including Blackpool Zoo tickets if you call us directly. Maybe for the next school holidays?! We would love to welcome you back again in the near future. Best Regards, Chloe

"Wedding October 2015"

5
01/11/2015

After months of research looking for the perfect location for our Wedding we chose The Glendower. We must say the hotel far exceeded our expectations. From the planning stage Victoria and Sophie made the whole process easy and stress free...they took all the strain which was invaluable. On the day the ceremony room was beautiful and the newly decorated hotel was a treat to be in. The day was executed perfectly by the team with Haley in particular being a little gem. We also have to mention all the staff were excellent, friendly and courteous to our guests which meant a lot to us. The reception meal was first class with all our guests commenting on the quality of the food and on the wedding in general. The bridal suite which again is newly decorated was awesome, it completed a most wonderful day and both myself and my new wife would not hesitate in recommending this hotel for a wedding...go check it out for yourselves. Once again thank you to the whole hotel for such a fantastic service and enjoyable experience. Martin and Sonia

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Firstly I'd like to say a huge Congratulations to you and your wife again! We are thrilled to know we played a part in making your big day perfect! I hope you had a fabulous honeymoon and have enjoyed your first few weeks as husband and wife. I will pass on your lovely comments to all of the team here and look forward to welcoming you back again in the near future. Thank you for the fantastic 5 star review! Best Regards, Chloe

"Hospitality par excellence"

5
31/10/2015

A first class hotel situated on the seafront, and overlooking the vast sands of St.Anne's beach and the nearby pier. We received a very warm welcome from reception, before being directed to our room with the offer of help with our bags (not required). Our rooms (233) was on the top floor and overlooked the sea. The room were large with high ceilings, clean and comfortable with plenty of storage capacity. The bathroom was compact, but fresh looking with bath and overhead shower unit, plus heated towel rail. The room also featured a refreshment tray with the usual bits and pieces, as well as biscuits. Although there is a lift, it only seems to serve certain parts of the hotel, so those with walking difficulties would be advised to consult the hotel in advance. The hotel also has a large comfortable lounge, and there is a computer available for guest's use in reception. Breakfast was excellent, with a good choice of hot and cold dishes, and all overseen by attentive staff. There is a large car park, but if full the road in front of the hotel can be used free of charge for certain periods of time. This is a very quiet hotel, and makes an excellent choice for those wanting a more peaceful stay to establishments in nearby Blackpool, which is only a five minute drive away. The only problem we encountered was poor signal reception on some television channels, but this did not detract from our overall stay.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Firstly I would like to thank you for a fantastic 5 star review, I am delighted to hear that you enjoyed your time with us. We are striving to be the best we can be and it is informative to any readers to know that you are correct in that not all of our bedrooms are lift accessible, however if you book directly with us we can ensure any requests are met. I speak on behalf of the entire team when I say that we would all be very pleased should you wish to return to us again in the near future. Best Regards, Chloe

"Wonderful position for beach"

4
30/10/2015

had two nights at the Glendower. We stayed in the family room. Lovely big room with separate small double room. Ideal room for children. Clean room. Just small hiccup when our dirty linen was taken and not replaced. Breakfast was top class and waiters on form. Would have appreciated an earlier room time on arrival. Wonderful position for the beach.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to leave us your review. I am pleased to hear that you were happy and comfortable in the room you were allocated and would like to apologise for the small hiccup regarding the linen. I am also honoured to read that breakfast was top class and I will be sure to pass on your comments to the Chef and the restaurant team. Thank you once again for the great review. Best Regards, Chloe

"Ladies Bowling League AGM Luncheon"

5
30/10/2015

We have once again held our Ladies Bowling League AGM Luncheon at the Glendower hotel. This is the fourth year that I have been involved with the booking of the venue. Every year has been an excellent and enjoyable experience. The meal and service were excellent and the staff were friendly and efficient. It is a perfect venue for large parties such as ours.

VictoriaC72, Front Office Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We are pleased to hear that you return to visit us so often and that you feel like the service you continue to receive is friendly and efficient. Thank you for the lovely review and we look forward to welcoming you back again soon. Best Regards, Chloe

"Weekend Break"

5
27/10/2015

The Room was nicely decorated and very clean with a really comfortable bed.Shower in room may have to request a bath. The staff were all extremely helpful, polite and nothing was too much trouble. The breakfast and evening meals were top quality and tasty. Definitely recommend

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Lovely to hear that you had a comfortable weekend break with us, and that you enjoyed all the food we have to offer. We have bedrooms with all differing combinations of bathrooms some have purely a walk in shower others have baths with shower overhead, should you require either of these just mention on booking and we can allocate the correct room for your needs. Thank you for giving us 5 stars we really appreciate that and your custom. Best Wishes Victoria

"2 Nights"

4
26/10/2015

Really enjoyed the Hotel. It was a good base to explore St Annes, Lytham and Blackpool, we did use our car for this. The only downside of the hotel was that there was a wedding taking place at the Hotel, this made it difficult to park. Luckily it was the weekend and we could park free on the roadside opposite the hotel which we had to do for one night. The hotel was very good value for money with a great breakfast in with the price. We did Blackpool illuminations but we would not advise anyone to drive through!!! We travelled 18 miles in 3 hours 20 minutes!!!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Great news to hear that you enjoyed your stay with us and enjoyed an excellent breakfast. The Illumination journey sounds like a very long time, it is probably worth mentioning that there is a car park at the tram stop so hopping on one of the would make for a more relaxing viewing. I do hope that you will choose to stay with us again when you are next visiting the area. Thank you once again for the great review. Best Regards Victoria

"Great staff & small but good room"

5
25/10/2015

Booked "last minute...." as this was one of the few decently starred hotels available. We were lucky as it turned out to be excellent. From the initial superb greeting to the moment we left all was first class. Michaela on reception was exceptional, the young blonde lady in the bar genuinely welcoming & friendly, and the waitresses pleasantly talkative. All good. The room was a tad on the small side, but clean with a decent TV & a very comfy bed albeit only a double (why don't they all have kingsize?). Less than half a mile from the town centre & right on the front yet with adequate car parking, this is in as good a location as you can get. The food looked good although I ate out due to Lady M being struck down with a 24-hour flu-like virus. Breakfast was excellent despite a few of the guests being a little pushy near the cereals! All in all, we found this an excellent hotel with some exceptional staff. No question of booking elsewhere when we return to the area, & wouldn't consider staying in Blackpool itself either as we would stop here & commute. Suggest you do as well!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for the glowing review, Mikayla is highly delighted to be mentioned as are the rest of the team. We do strive to give a genuine warm welcome and caring customer service so I am really pleased that you both felt this. We have been awarded an AA Rosette for our restaurant "Coast" for two years running now which we are very proud of. Hopefully you will give us a try next time you visit. As regards the beds we do have a number of room's with King & Queen Size beds so please do request one of these upon booking. Thank you once again for your wonderful comments and we hope you return to see us again soon. Kind Regards Victoria

"Lovely Hotel, lovely location lovely staff"

5
25/10/2015

We stayed at the Glendower for a long weekend. The location is perfect (on the seafront), the rooms were nice, the breakfast was delicious and the staff were fantastic - thank you to you all for making it such a great stay

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Throughly delighted to hear your excellent review of the hotel and the time you spent with us. I shall pass on your great comments to the team. And we hope that you return to visit us once again. Best Regards Victoria

"Great hotel "

5
23/10/2015

We've stayed in many hotels me and my partner and I stay in a lot of hotels through business but I can honestly say it's one of the best hotels. We've actually stayed for 4 nights now in 2 weeks on 2 separate occasions. Friendly staff great comfortable rooms and great food and service. It takes a lot to impress my Mrs so for her to be comfortable when she's 38 weeks pregnant the hotel is doing something right. Seen a few picky comments on here which I didn't see any evidence of but mostly good. 10 out of 10.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am really pleased to read your excellent review, and to be 10 out of 10 is magic. We would all like to wish you all the very best on the forthcoming birth of your baby, and we would be delighted should you wish to return along with your little bundle of joy !! With Very Best Wishes Victoria & All The Team

"A very relaxing 4 days in an excellent hotel"

5
22/10/2015

We stayed for 4 days at 'Glendower' in Lytham St Annes. It is a very welcoming hotel, with a number of cosy lounge areas. Staff are very friendly, helpful and quick to rectify any problems. Great choice at breakfast. Evening meal was pricy we thought, and my husband felt the food was not very filling. Our room was not a sea-facing room, but it was well furnished. Bathroom could have done with more shelves for storage etc. Lovely furnishings throughout. We'll certainly go again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for your 5 star review and constructive comments, I shall talk with the team about how we can improve on the points you have raised. Good new's to hear that you were relaxed and enjoyed the rest of our hospitality. We look forward to welcoming you back int the hotel. Best Regards Victoria

"Good stay - needs updating"

4
21/10/2015

Lovely Hotel- Lovely Staff. I stayed in the Suite with my husband 2 small children and nanna. Room was nice but could do with being updated, the balcony was an area we could not go on to as there was lots of pigeon droppings! So could not sit out if we wanted to. Could of done with a fridge to store childrens milk so had to leave in reception area! I would recommend this hotel as it was in a lovely spot and staff were lovely and friendly - I do hope it gets renovated in the near future then it would be a great hotel.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for the mostly positive review, I have also emailed you personally as I was disappointed to hear about the balcony as really housekeeping should have noticed before you checked in, so please do accept our apologies for this. The Ribble View is indeed on the next wave of refurbishment so hopefully you will return to inspect our efforts. Kind Regards Victoria

"Excellent hotel with fantastic customer service"

5
20/10/2015

Really enjoyed our nights stay, was a last minute Sunday night booking (18th October 2015), hotel very good with absolutely no negatives. On arrival reception manager & her team could not have been more helpful in identifying & fulfilling customer needs. Only wished we could have stayed longer but no worries because we will be back.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, We are really pleased to hear that you were so happy with your stay with us and that you wished you could have stayed longer. I shall pass on your favourable comments to Chloe and her team. Thank you for the lovely review and we look forward to welcoming you back as soon as possible. Best Regards Victoria

"Best Western Glendower Hotel, Saint Annes, Lancashire Great Britain."

5
19/10/2015

I have recently returned with friends from the Best Western Glendower at Saint Annes. Another fantastic stay!!! I have enjoyed their hospitality 2 or 3 times a year since 2001 and even though I have stayed in hotels in 4 continents, this is still my favourite one. The bedrooms are spectacular, the staff are friendly and very helpful whilst still being professional, the food is first class and the owners make all their guests feel welcome. In short, a superb hotel and I cannot wait to stay there again.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Wonderful news to hear that you return to visit us so often and for over 14 years. We are all really honoured to hear that we are your favourite. I am sure you must have seen many changes within the hotel, I know I have !! Thank you for taking the time to share your views to the wider community it is much appreciated. With Best Wishes Victoria

"rest days in St Annes"

5
19/10/2015

I cannot think of any hotel with more friendly staff We will return The breakfasts were very good and the smoked haddock was really fantastic as were the Kippers We also really liked the public rooms always plenty of comfy armchairs to rest and chat

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Lovely review, I am sure the kitchen will be really pleased to hear that you enjoyed your Kippers and Smoked Haddock. Pleased to hear that you had a nice relaxing time with us. We hope you will return to see us again soon. Best Regards Victoria

"Plumbing so noisy it could wake the dead"

2
18/10/2015

It's a real shame but when a hotel takes your money and puts you in a room with a known problem you soon realise that your not too important to them. In short every time the toilet flushed in the next room it was followed by a deafening roar and loud vibration that would wake anyone. What hurt me most was when I told the young man at the desk in the morning he said that he'd heard that before, so why had nothing been done to solve it So we will avoid this hotel and probably the other best westerns as they obviously put income in front of customer satisfaction. On a positive both the breakfast and the people serving it were first class

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Your business and satisfaction is of paramount importance to us. I apologise for the disruption during your stay with us over the plumbing issue, I can 100 % assure you this is not a matter of money we are spending hundreds of thousands of pounds on the hotel to ensure a more comfortable and enjoyable stay with us. We have had an issue of similar sorts with another room and we replaced the toilet immediately, we have had no further complaints and you are the first to mention that another room is suffering the same problem. I feel I must stress that all Best Westerns are independently owned and run and this matter should not deter you from staying in another best Western or indeed with ourselves. I would be delighted should you wish to return to the hotel as you have commended us on excellent service and breakfast quality to upgrade you to one of our brand new suite's at a mutually convenient time. Please do contact myself personally should I be able to organise this for you. With Best Regards Victoria

"Comfortable retreat"

4
18/10/2015

A rambling old style seaside hotel with a superb restaurant (even if service is variable!). Convenient for St Annes, Lytham and Blackpool with good public transport within a short walk. Lift access is limited so if you're on an upper floor you'd better enjoy stair climbing!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for taking the time to leave your lovely review of the hotel and the team. Its great to hear that you find the food to be superb also. I am assuming you may have experienced a very busy breakfast with us where everyone descends at the same time !! We hope you will return to see us again really soon. Best Wishes Victoria

"Highly recomended"

5
17/10/2015

Had a great time when we visited recently, we had never visited before and were very pleasntly surprised. The staff were friendly and welcoming and went above and beyond for us especially cloe the reception manager. John and Lorna

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Delighted to hear that you were happy and comfortable during your first stay with us. An intent to recommend is probably the best form of advertising and so thank you very much !! Would be great to see you in the hotel when you are next in the area !! Kind Regards Victoria

"Monday to Friday"

5
17/10/2015

Once again we had a wonderful stay at the Glendower. A first class breakfast as always and the service is impeccable. The Glendower is our hotel of choice whenever in the are and we even use it as a stopover when travelling further south. We find the staff very friendly and the whole ambiance of the hotel is wonderful. We have recommended the hotel to family and friends and they have also enjoyed their stay. As winter approaches we will not be travelling so far but we will certainly be back at the Glendower in the spring.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for the glowing review, we are really pleased that we are your hotel of choice when in the area or indeed not quite in the area but passing close by !! We are looking forward to welcoming you back next year 2016 !! Many thanks once again. Kind Regards Victoria

"Much improved"

5
16/10/2015

We visited a few years back and were generally satisfied. The Hotel has been re-vamped and is very much better. The room décor and furnishings were new. The only real criticism was that the corridors and the room were too warm.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Hi There, So pleased to hear that you found us greatly improved, we are all really pleased that our refurbishments have been well received. It is a difficult time of year to regulate the heating as its Autumn its not really cold or really warm. We do provide fans should you request one at reception for future reference. Thank you for the great review. Best Wishes Victoria

"Imaginative afternoon tea!"

5
15/10/2015

Elegant lounge, beautifully appointed. The afternoon tea was very well presented, choice of three sandwiches each from a menu of six, freshly baked cherry and sultana scone with clotted cream and little jars of Tiptree strawberry jam, and last but definitely not least, a very imaginative array of cakes - a tiny cone of lemon cream, mini victoria sponge with cream and jam, fruit pannacotta in a shot glass and deliciously rich chocolate-mousse cake - all presented on a glass topped box which contained a lovely seaside themed display of sand and shells! The service, by David the Assistant Manager, was impeccable. We were greeted warmly, offered a choice of seating and the attention before, during and after our relaxed afternoon tea, was perfect. We were offered a second pot of tea which came at just the right time. I have had afternoon tea at both The Ritz and The Savoy in London and the standard of this one was just as good. I would highly recommend the Glendower for afternoon tea and will certainly be going again as often as possible!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Well thats certainly an accolade that you found us to be on a par with 2 of the best hotels in the Uk. We are just about to change the Afternoon Tea to our Winter Theme and we would be really pleased should you come back to try it !! I have also passed on your lovely comments to David. Thank you very much indeed for the high praise it is much appreciated. Best Regards Victoria

"One night B+B"

4
14/10/2015

One night here with two children and our dog....yep, well behaved dogs more than welcome here. The hotel was in a grwat location for the beach and the sea front at Lytham St Anne's with the town in easy reach too. Blackpool is Blackpool but this was a peaceful haven approx 3 minutes drive south and well away from the madness. Easy access to the illuminations. The hotel was really comfortable, well decorated and appointed. The rooms were very spacious with our connecting room perfect for a family of 4. The dining room was lovely and the staff couldn't do enough for us. excellent value if booked directly with the hotel.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you for taking the time to review your stay with us, and yes dogs are welcome. So glad to hear that you found the hotel to be stylish and comfortable and we would be really pleased should you choose to return to visit us again sometime in the not too distant future. Best Wishes Victoria

"This hotel cannot be faulted not even by me, I'm told I am critical"

5
13/10/2015

Letter of Commendation Tuesday, 29 September 2015 Ms Victoria Cornwall Best Western Glendower Hotel North Promenade Lytham St. Annes Lancashire FY8 2NQ Many thanks for your email just this minute received, I have not done a review as promised, however I will do this for you. We like the hotel, the staff and the location; many think they have customer service skills, some display customer charters and trophies everywhere “that” does not necessarily impress me. Let me say that there is always room from improvements, the Glendower is the exception to the rule, we cannot fault the staff, facilities, or service, everyone obeys the basics front line face-to-face customer service rules – few do, some consider me a bit too critical I took part in the British Heart Foundation Manchester to Blackpool cycling ride, and was given a warm welcome and a coffee upon arrival at around 04.45 Sunday Those I spoke to on the desk Kim (who I booked direct with) Kylie, Michaela, Sophie, Chloe and the young Lady in red whom I settled the bill with yesterday morning, are of smart appearance and know how to speak to people, helful too, well the list of qualities is endless

VictoriaC72, Manager at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, First of all many congratulations on the huge undertaking of your charity bike ride, for such a worthy cause. The team and I are highly delighted that we managed to impress you during your stay with us, and I am so glad that you were comfortable after such a gruelling experience. I would be delighted to offer you a complimentary upgrade to a suite on your return I think you deserve it !! We hope to see you again really soon. Kind Regards Victoria

"midweek break"

4
12/10/2015

Stayed mon to fri on half board,having booked and paid under advance purchase rate. Car park was full on arrival, but soon got a space, and no trouble fining a space at any other time. Check in was quick and efficient. Room was ok size wise , clean, just a bit bland, could have done with a picture on the wall. Decent bathroom, with a good shower as well WIfi worked ok in room .Meals, both breakfast and evening meal were a good standard, as was the service. On the whole this was an enjoyable break, and would used this hotel again. Just a couple of points stopped this revue having a 5 rating instead of 4. First was some noise and smell of paint from the refurbishment of a bedroom close to ours, and second was on checkout, when due to a mix up over room numbers, we were told there was £65 owing,when it should have been nothing, but this was sorted out by receptionist.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Of course we would have liked to get 5 stars but are still really grateful for leaving your review and giving us a 4 !! We do face a bit of a predicament in that the rooms that you were staying in are all being fully refurbished, so that they are not bland but really inviting and comfortable and without closing the hotel there are occasions where there will be a smell of paint. I am pleased that overall you enjoyed your time with us and would return to stay with us again. Thank you once again. Best Regards Victoria

"Wedding Party Special!"

4
12/10/2015

Just a one night stay at a lovely hotel for a wedding celebration. The room was ok, nice and clean but if I was staying longer I'd like a room where I could open the window and which had plain glass and not frosted. The staff are extremely pleasant with just one exception but I put that down to one male being a bit grumpy. The whole event was wonderful, buffet, DJ, facilities etc. I wouldn't hesitate to recommend this place. The staff are a real credit.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much for the lovely review, great news to hear that you had such a fantastic time we have had a lot of excellent feedback from the event !! I do understand your point about the frosted window however for obvious reasons the hotel has some bedrooms with a rear view. Our sea facing rooms are indeed spectactular and do sell fast. We hope to see you back into the hotel really soon. Kind Regards Victoria

"Very good hotel well located for Lytham & Blackpool"

4
10/10/2015

We stayed at the Best Western Glendower Hotel for one night on a long weekend break visiting Blackpool. The hotel is located on the promenade and was easy to find. It is a short distance from Lytham town centre for restaurants & shops, about 10 minutes on foot. The hotel car park was of a good size and the free parking was therefore easy & convenient. Check-in was efficient and the public areas of the hotel made a very good first impression. Our room was of a decent size with sufficient wardrobe space and a good-sized bathroom with both a bath & shower over. Everything was spotlessly clean. There were tea & coffee making facilities and free wi-fi which worked well. Downsides were the double bed which wasn't the largest and the plumbing which made an extraordinary noise when flushing the loo! I felt obliged to apologise to my partner every time it went off and it must have disturbed neighbouring rooms in the night! I am sure not all of the rooms have this feature however. Back to the positives, breakfast was cooked to order and was of a high standard. Service was attentive and friendly too. In summary, we got a very good rate and the Glendower did not disappoint so we would certainly use it again in the future should we be in the area.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Really pleased to hear that you would choose to stay with us again and that you enjoyed your time with us. I am investigating the unusual plumbing sounds as we speak, so thank you for bringing that to our attention !! Looking forward to welcoming you back to the hotel in the not too distant future I hope !! Best Wishes Victoria

"Another greeat visit"

5
09/10/2015

We visited in late September for 3 days . The staff are excellent - nothing is too much trouble. Even our dog got 1st class service! And the restaurant is superb - high quality food and real value for money. Very comfortable rooms with super sea / beach views. Thank you for providing another 1st class experience.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, It is us that must thank you for returning to stay with us for a second time. Your business is important to us and I am delighted to hear that you enjoyed your time with us. Thank you also for the lovely review myself and the team would be really pleased should you wish to return for a 3rd visit. Kind Regards Victoria

"Nice"

4
09/10/2015

One night stay on 8th October. Room was nice & clean, comfy bed. Shower was a bit slow & view not great, but that wasn't major concern. Had food in the bar which was 'ok' but far from amazing. Really tricky eating food when the only seats are sofa's & coffee tables though! Reception staff friendly & helpful. Well done the Glendower, if staying in St Annes again we will be back!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, Thank you for the praise on your recent visit to the hotel. I am sorry your bar meal was just Ok, I would ideally like to have my guests being really satisfied with what they have chosen, but without knowing exactly what it is you had I can't rectify it, unless I try every item on the menu which might not be a bad idea !! Thank you for the constructive comments we can now get to work on trying to improve !! Glad to hear that you will return by which point I will be unrecognisable after eating my way through the entire kitchen ! Best Wishes Victoria

"First class hotel"

5
08/10/2015

Very enjoyable stay at a first class hotel. Excellent hotel, position, food, accommodation, reception and car parking. Refurbishment virtually completed to a high standard. Could imagine that the number of stairs t o some of the bedrooms might cause problems to less mobile guests but more accessible rooms are available if requested. A superb stay with friendly and attentive staff. Will certainly return.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Sir, I am really happy to have read your review of the hotel, we are striving really hard to be the best we can and its lovely to hear that you felt we were first class. All the team members read the reviews and I can honestly tell you it gives us pride to know that we made you happy !! Also it is informative to any readers to know that we do have lift accessible rooms but not to all rooms. We hope that you will return to see us again. Kind Regards Victoria

"Trip to the Tower Ballroom Blackpool"

5
07/10/2015

We were very pleasantly surprised with the welcome we received from the staff and our registration was handled quickly and efficiently. The hotel is well run and spotlessly clean and we would highly recommend it.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Thank you so much for taking the time to review the hotel, I am glad to hear that you felt welcomed ad enjoyed your time with us. The Tower Ballroom is such a wonderful thing to have on our doorstep and we as a team are happy that you chose to stay with us whilst visiting the area. Thank you once again. Best Regards Victoria

"5 Stars - but would of given 10 if we could!"

5
04/10/2015

We arrived on Monday 28th September for a two night stay. Everyone was very welcoming when we arrived and the room could not of been nicer (refurbished )and with a sea view! We were booked in on a dinner, bed and breakfast rate and the food could not of been faulted (it was delicous). My son also booked is in for afternoon tea which was the nicest one we have ever had. Special mention to Jim who really went so out of his way to make us feel comfortable and is worth his weight in gold.Because we loved the hotel and staff so much we decided to stay for an extra two nights. We will definitely be back again and would highly recommend the hotel to anyone. Thanks everyone for all making a holiday one we will remember for a long time. George and Lilian Thorpe.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, I am so happy to hear that you loved your time spent with us and even extended your stay. Jim is turning into a legend on here at the moment !! I was speaking with you at reception and you were telling me how fabulous you thought the afternoon tea was. I will pass all your wonderful comments on to the team. And we would be honoured should you choose to return to see us for another holiday. Kind Regards Victoria

"Great Stay!"

5
02/10/2015

I have just returned from a 2 night BB stay at the Glendower. The location is brilliant in a quite area with a two minute walk to St Anne's prom and five minutes to the shops, restaurants and pubs in the Square also public transport. It is just far enough away from its terrible noisy neighbour Blackpool ugghh! I upgraded to a sea view room which was ideal. It had obviously recently been refurbished (seems to be a rolling programme of refurbishment through out the hotel) and was spotless of a good size and nice comfortable beds zzzz! Nice walk in shower the only comment I would say for the room and I am being pernickety here is the television screen could do with being slightly larger. Good free Wi-Fi that works satisfactory in the room. The breakfast was good, plentiful and nice not to have the usual self service you find nowadays. One worthy note is the staff that really appear to enjoy working and delivering excellent customer service at the hotel. It's been said here before but worth mentioning again is Jim, he is a credit to the organisation a lot of other hospitality employees in other Hotels could learn from him! Overall a great stay at a very clean and presentable Hotel and I would have no trouble in stopping again when visiting St Anne's.

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
Dear Madam, Really lovely to hear that you thoroughly enjoyed all aspects of your stay with us. We are indeed working our way through all the bedrooms and have had really positive feedback. Jim has been with us for over 16 years now and will be thrilled to be mentioned and appreciated. Looking forward to welcoming you back to the hotel soon. Best Wishes Victoria

"Lovely 50th birthday treat"

5
29/09/2015

Myself. My fiancée and our dog Patchie had a lovely 2 night stay 27th till 29th of September 2015. I just wanted to say thank you for a wonderful stay from start to finish. We were given room 102 which had a lovely sea view. The food was excellent but to allow us to eat away from the restaurant with our dog made it the more special. The breakfast on the morning of my birthday on the 28th was very special and we were made to feel very important. All the staff were very nice but a mention must go out to Jim who continually went out of his way to look after us whilst our stay took place. Thank you also to Victoria who sang happy birthday to me. Nice pair of lungs if you know what I mean !! Lol I will have no hesitation in coming back Once again... Thank you one and all. !!

VictoriaC72, Owner at BEST WESTERN Glendower Hotel, responded to this review
We have not been able to stop laughing at your hilarious review, thank you for the compliment !! We are really happy that you both enjoyed your special birthday weekend with us. You are really special and Im glad that you felt that way. Can't wait to see you all again really soon !! Best Wishes Victoria