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Best Western Plus Hotel Sutter House, Sacramento

4.5/5  - basé sur 855 notations.
1100 H Street, 95814-2812, Sacramento, United States - See map

Situated in the heart of downtown close to the California State Capitol, Best Western Plus Sutter House offers easy access to shopping, dining and local attractions. Our eco-friendly Sacramento, CA hotel provides an unbeatable location for business and leisure travelers. Wake up to a deluxe complimentary breakfast served in your room, or dine with other guests in the breakfast room off the lobby. Catch up on e-mails with free high-speed Internet, or spend a relaxing afternoon at our outdoor pool. You’ll feel right at home in contemporary queen or king rooms with mini-refrigerators, microwaves and coffeemakers. Unwind with cable TV and in-room movies, or recharge with a workout at our well-equipped fitness center. Our on-site restaurant, Blue Prynt, dishes up delectable lunches, dinner and room service. Stop in for a cocktail at happy hour or enjoy live entertainment in the evening. You’ll find a variety of eateries within walking distance. Choose from several American-style grills, a sushi bar/lounge and Chinese food. Business travelers appreciate our proximity to I-5, Sacramento International Airport and the Sacramento Convention Center. Our business center makes it easy to stay in touch with the office, and spacious meeting facilities are perfect for conferences, receptions and special events. We're proud to host employees of the Environmental Protection Agency (EPA), California Water Board, Department of Energy and several state associations on a regular basis. Whether you’re in town for a getaway or business trip, major attractions are minutes away. See the world's largest railroad museum in Old Sacramento, or experience an exciting rafting adventure on the American River. View adorable animals at the Sacramento Zoo, or soak up history at Sutter’s Fort. Escape to our haven in the heart of the city and enjoy the best of Sacramento.

Best Western Plus

Hotel Sutter House

LABEL_ITINERAIRE

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 840 guest reviews
NOTE ISSUED
Excellent
432
Very Good
282
Average
76
Poor
28
Terrible
23
REFER TO NOTICE
Business Business
336
Couples Couples
216
Family Family
192
Friends getaway Friends getaway
51
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our stay at Best Western"

5
10/09/2018

We stayed at Best Western Plus Sutter House in downtown so we could be close to the convention center. The hotel is being renovated so there was work being done in the lobby and at the pool area so I can't rate how it was. The breakfast had many options, eggs, sausage, bacon, biscuits and gravy, a variety of cold cereals, yogurt, waffles with strawberries, blueberries and whipped cream to put on top. There was also toast and danishes. Coffee, milk and juice. Our room was very nice. We had a microwave and a refrigerator. The beds were so comfortable and the blankets were very warm and cushiony. There were a lot of pillows, 6 of them on the bed. I myself like very soft pillows and these were very soft. If you don't like soft you might be using 3 of these. I was very pleased with our stay and the price for a hotel downtown. I would choose Best Western every time!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we truly appreciate you staying with us and look forward to welcoming you back the next time your travels bring you to Sacramento.

"Probably nice when not being renovated"

1
10/09/2018

If a hotel is going to have a jackhammer going all day outside your room, and the pool, lobby, and elevator closed for renovation, it would be nice to alert guests in their welcome email (or when booking) so they can make alternate plans. Perhaps it will be lovely when done, but it was a miserable stay during.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am truly sorry for the all of the noise and chaos you experienced while staying with us. There never is a good time to do renovations, so we thought to wait until the end of summer as it will affect fewer of our hotel guests. We alerted all of our Reservation Partners about the renovations and they were to put this information in their websites, thus giving our guests a "heads up" as to the refresh. We hope that you will come back and see us once it is complete as it will be lovely.

"Hmmmm, if you're going to remodel, close"

1
07/09/2018

My fab travel agent in Ireland recommended this hotel. The room is great, the staff are friendly but REALLY the lobby and corridors are a war zone, Jack hammers drilling, lobby area new floor going down, corridors new concrete. Shut the place when you do this people. Do not come here for two weeks at least.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so sorry for the inconvenience you experienced staying with us. There never is a good time to renovate the hotel, so we tried to choose a time when it would affect the least amount of hotel guests and before the rains began. The renovations are taking place between 9-5pm Monday thru Friday, as the majority of our hotel guests are corporate travelers and are away from the hotel during those hours.

"Best Western is the Best Value"

5
06/09/2018

Our family travels a lot and we have found Best Western always gives us the best value for our money. The staff is always friendly, the rooms are spacious and clean and the breakfast is always as much as we hoped for. We have made Best Western our first choice when we travel.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so happy that you have chosen Best Western to be your "home away from home" as we know you have many hotel brands to chose from. We look forward to welcoming you back!

"Renovation and renewal"

4
05/09/2018

I don't write reviews unless I can add something to the existing reviews. We stayed one night in late August and the lobby and pool area were being renovated. Difficult for the staff and guests. I expect some of the bedrooms will be next because our room, whilst up to BW standard; comfortable etc, did look a little tired and some of the "always on" appliances a little noisy. That having been said I would stay here again due to price and location. The breakfast area seems to be particularly well cared for, with even covers on the pitchers of water on each table. Appreciated. The staff were all very friendly.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to review our hotel, and for staying with us during our refresh of the hotel. There never is a good time to do renovations, so we tried to choose the time when it would affect the least amount of our hotel guests, and before the rains begin. We are in the middle of selecting fabrics and colors for our guest rooms refresh, so you will have to come back and see our "new look".

"Great place to stay in downtown Sacramento"

5
01/09/2018

The Sutter House is clean and comfortable, with very welcoming staff. It is very accessible to both downtown Sacramento, shopping, restaurants, and RiverCats stadium. I'll definitely stay there again!

"Hotel stay"

4
28/08/2018

The Best Western was a nice hotel and centrally located to the meeting locations I had to attend. It was so close I was able to walk to two of my meetings which was one of the reasons why I chose the hotel.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Thank you for your review, we are so fortunate to be close to the Capitol as well as many of the government offices downtown. We appreciate you choosing us and hope that we become your preferred hotel when staying in Sacramento.

"Good Location"

4
17/08/2018

We picked this hotel because of it's central location, We were able to walk everywhere we wanted to go. It took us about 20 minutes to get to Old Sacramento and about 25 minutes to walk the opposite direction the next day to Sutter's Fort. As noted by another review, our room did smell a bit of cleaners, but the odor went away once we turned the a/c on. We found the staff at the front desk to be very friendly and helpful. Although there was a large selection of breakfast items, the food was the same both mornings and was just "adequate". The orange juice is probably frozen as there was "sludge" at the bottom of our cups both mornings. The bagels and muffins were fresh and the bacon crisp.

"Complete rip-off"

1
05/08/2018

The hotel is old (the - only - elevator is one of the slowest I've ever seen), our room was dark (no light apart from bed lamps) and room decoration felt like it was a few decades old. Staff is incredibly unfriendly and unhelpful. They seemed annoyed every time we had something to ask (like is it normal that we have almost no light in our room - we never had the answer to that question by the way). The pool is dirty and when we asked for them to bring extra pool towels (there were no more at the pool), receptionist was clearly and explicitly annoyed. Breakfast is disgusting (like the worst we had at a hotel in the US). And the breakfast room is horrible (dark, gloomy). They clearly claim that they practice way lower prices when booking with them vs. on Booking.com. Bad luck, we booked on Booking.com and the room was clearly overpriced. Pros: Location is OK, bed is comfortable.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, I am sorry that you felt our decor is old and dated, as we just did a "refresh" in all of our guest rooms,and they all have lamps on the night stands, desks, a floor lamp as well as lights over the vanity area, perhaps we need to increase the wattage of the light bulbs. Our swimming pool is vacuumed early every morning, however, we did have a lot of guests using the pool, thus the need to replace the pool towels. Our breakfast has a wide variety of items, from the home made waffles, to fresh scrambled eggs, bacon and sausage, to the variety of cereals to name a few. There never is an excuse for the "uncaring" attitude you experienced from my staff, and I can assure you that it is the "exception" and not the rule.

"Noisiest hotel ever "

1
05/08/2018

Not a good experience. There were people out side out room pretty much all night long. They were making so much noise, but I was so tired I couldn't muster up the energy to go yell at them. Also, room smelled very strongly of cleaning products. Sheets smelled like they were washed in bleach only. Very uncomfortable.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are normally a very quiet hotel, however, the city did have a large convention in town, taking up the majority of guest rooms in town. I wish that you would have called the front desk, as we would have taken care of it immediately. The cleaning chemicals that we use on our laundry does not have bleach in it, and they are a "green" product, however, I will make sure that they are using the correct amount, I am sorry that you were so uncomfortable.

"Made a tough trip way bettee"

5
04/08/2018

Stayed at the Best Western Suttee House many times. The room is always clean, pretty quiet and comfortable. On this trip I arrived early enough to get the breakfast, which was scrambled eggs, toast, bacon and sausage. Very good! The in room refrigerator and coffee machine clean and cared for. A very welcome stay on a long trip. Glad to be returning again soon.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, and we look forward to welcoming you back!

"Great hotel"

5
03/08/2018

This is our 2nd time at this hotel. It's close to everything. Front desk is great customer service, same lady who helped us out last time. Wonderful personality. Food was so good. Sooo much to choose from. Will def return again. Bed was comfy too!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciate you staying with us and look forward to welcoming you back!

"Comfortable, Clean and Safe"

5
25/07/2018

The room was very clean and comfortable. Staff was friendly and helpful. The free parking seemed secure, which I feel is important in downtown Sacramento. I always enjoy the selection in the Best Western free breakfast, which is consistent across Best Western hotels. Overall, the hotel seemed very well maintained, and security seemed like a top priority.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for choosing to stay with us on your visit to Sacramento. We know you have many hotels to choose from, and truly appreciate your business!

"Comfortable convenient stay"

4
02/07/2018

This is a comfortable conveniently located hotel. The staff on the front desk were very efficient and helpful. Our room was clean and a good size. The parking was ideal and there was a restaurant right next to the hotel which we enjoyed eating at for the 2 nights of our stay. The breakfast was good too,

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We know you have many hotels to choose from, and truly appreciate you choosing us! We hope to see you again in the future.

"Decent place near court house"

4
26/06/2018

I was trying to economize so I stayed here instead of my usual Sacto place. It was ok. The room was large and very clean, but had kind of a sterile smell. The breakfast was nice. The only downside was a fair amount of noise from the nearby light rail. If that might bother you, bring earplugs.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, and we hope that the next time your travels bring you to Sacramento that you will stay with us, We do have a limited number of guest rooms that are close to the light rail, and have earplugs available at the front desk for the "noise sensitive".

"Great front desk staff and nice location to explore city from"

4
26/06/2018

Chose this based on price and location, and got excellent front desk service as a bonus! Easy walk to the capital, convention centre, and several great restaurants. Very short drive to other attractions like Old Sac, Croker, and Stanford.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for the review, we truly appreciate you staying with us and look forward to welcoming you back!

"Safe, secure hotel and free parking!"

5
11/06/2018

Clean and comfortable, next to a bar/restaurant, easy walking distance to most everything around the Capitol, friendly staff and free parking, fairly large hotel with choice of rooms on street or courtyard/interior

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciate you taking the time to let us know how we are doing, and we hope that you will come back and see us again!

"Cheerful room in the Capitol neighborhood of Sacramento"

1
21/05/2018

Delicious breakfasts powered me through a 3 day dance workshop in the elegant Masonic Hall nearby. A roomy bed with assorted pillows, and steamy hot water in the bath made my stay comfortable. I loved it that the sliding window opened for fresh air.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Cheerful, Thank you for taking the time to review our hotel, we truly appreciate you staying with us and hope that the next time your dance workshop comes back to Sacramento that you will stay with us!

"Best Western Sutter House excellent midtown Sac hotel"

5
15/05/2018

Very nice hotel, friendly staff, well appointed rooms. I was there for a family wedding celebration in midtown Sac and wanted to stay close by so I wouldn't have to drive. Besides being in close walking distance, the hotel was very nice for a mid-priced facility. Older property but very well taken care of, and staff were super.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for choosing to stay with us during your family's wedding celebration, we hope that the next time your travels bring you back to Sacramento you will think of us first!

"Very nice, well run facility in downtown Sacramento."

5
12/05/2018

Service was great and room was exceptional! Easy access to the downtown area and great parking at no extra charge. The breakfast provided was the typical BW breakfast with several added options. Didn't use the pool but it looked very clean and well maintained. Highly recommend.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We know you have many hotels to choose from when staying in Sacramento and truly appreciate you staying with us! Hope to see you again,

"Solid Yes"

4
01/05/2018

F Street Lofts recommended Sutter House when we could not be booked with them. They did not disappoint. Good location for many of Sac's attractions, very walkable, comfy beds with lots of pillows(!), and they even had some interesting art. The staff were all on their game. Shower was small, but easily accessible. Parking was good, too.

"Pleasantly surprised"

5
29/04/2018

Due to circumstances, we arrived late: 10:15p.m. and front desk was welcoming and totally prepared for us. When we got to the room, the first thing we noticed was how clean everything was and ldecor was pleasant. Beds were very comfortable with tons of pillows for everyone's needs. The only drawback (not for us) was that the shower was not tub/shower combo. If we had had a small child with us, that would have been difficult. So front desk needs to ask if duo (we are mother & daughter) has a small child with them and provide accordingly. Otherwise, welcoming, full breakfast, and excellent service made our stay quite enjoyable.

"Comfortable business trip"

5
26/04/2018

Hotel was in great location for business convention about 5 blocks at convention center. A number of great restaurants within a short walk of the hotel if you don't go to the one on property. One of the best mattresses I have had on a hotel stay. Had an interior room away from traffic and got a good nights sleep each night there. Staff was very accommodating and friendly.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly enjoyed you and your group staying with us and look forward to welcoming you back in the future!

"In town for Annual CASBO Conference"

4
12/04/2018

Found staff pleasant and helpful. Breakfast was fresh, presented well and tasty! Street noise a little loud if you're a light sleeper (fortunately I'm not). Nice 5 block walk to the Convention Center.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for the kind review. We really enjoyed CASBO, what a great group! We look forward to the possibility of welcoming you back in the future.

"An excellent time in Sacramento"

5
12/04/2018

My overall rating is about a 4.75, because the coffee maker and hair dryer had to be used by the desk, since I did not have any plug-ins in the wash room area. Otherwise, perfect for what I needed. I would highly recommend staying here instead of the higher priced locations. I had training and a conference a few blocks away where the rooms were almost $80 more per night. A little walk in the morning and the evening helps clear the mind and soul and allows me to focus on the day anyway. The staff was excellent and helpful with dining suggestions and other available activities.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for choosing to stay with us during your conference, we truly appreciate your business. We hope that the next time your travels bring you back to Sacramento, that you will stay with us!

"Sutter House, Sacramento"

5
11/04/2018

Excellent experience! Staff absolutely goes above & beyond to make your stay comfortable & pleasant. Rooms are large, comfortable and immaculate. Even offered me an umbrella when I forgot mine on a rainy day:)

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We truly appreciate you staying with us and look forward to welcoming you back!

"ZERO STAR REVIEW."

1
10/04/2018

We stayed in this room and noticed we were over charged we called and were told that we smoked in the room. Which we did not and the manger was very rude saying over and over yes we did. Not pleased. The staff the was there during the night was on Facebook when we went downstairs. Which I believe is very unprofessional. Also the window in the room was already opened when we came into the room and the screen was halfway off. I'm very upset and disappointed in this hotel and the staffing. I cannot believe I was accused and TOLD several times, that “yes you did smoke in my hotel room” WHEN NONE OF US SMOKED ANYWHERE NEAR THAT HOTEL ROOM. highly disappointed. Would not recommend unless you want to be accused for something you did not do. I'm thinking they need to check out their maids or cleaning services. Because they're obviously taking smoke breaks and blaming it on customers.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am sorry that you felt I was rude, as that was not my intention. The room that you occupied had a strong odor , as well as tobacco in the room, so much so, that the room had to be put off market and deep cleaned before it was suitable for the next guest. Our housekeeping staff and maintenance are all non-smokers, and if they were, they would never jeopardize their jobs for entering a guest room for anything other than cleaning or maintenance. As I suggested, not bringing any type of tobacco/cannabis in to a guest room as they both have a strong pungent odor, could prevent you from being charged, as the majority of hotels have the same "non smoking" policies.

"Luxury feel for reasonable rates"

5
10/04/2018

The hotel is clean with a modern luxury feel. I appreciate that internet access and breakfast is included in the price. I could choose to stay at a more expensive hotel as my employer foots the bill, but I still choose this hotel each time. The walls are just a little thin so if you are a light sleeper I'd suggest bringing ear plugs just in case.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, thank you for choosing to stay with us when you are in Sacramento, we truly appreciate your business!

"Nice place"

4
10/04/2018

Was a nice place to stay, not too far to walk to the old town. Pool was good although when we visited it was very windy. Would return. Breakfast was good a few choices. Not sure I am keen on the decoration of our room it was more Floridian like.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us. We love that we are so close to old town, and all that downtown has to offer and we hope that you will stay with us again, should your travels bring you back to Sacramento.

"Great Hotel for Golden One visit"

5
21/03/2018

A little late on this review- Stayed here for a night when we saw Guns N Roses at The Golden One arena. A nice 15 minute walk to the arena with lots of places to eat in between. Secure parking area, quiet room even though inner city. Left an expensive computer accessory in the room upon check-out. Staff went over and above to ship item back to me- free of charge!!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, we know you have many hotels to choose from and truly appreciate you staying with us! We look forward to welcoming you back in the future.

"Nice staff, offensive news"

1
08/03/2018

The evening staff was nice, the room decent, but I was surprised when their breakfast room was showing the super rich propaganda machine to fool the poor, fox news. I would have thought that in California, especially Sacramento, enough people would be offended by doing this so it would be avoided. For the record, I think all hotels should avoid anything but local news, as today's 24 hour news channels tend to be offensive to one side or another at any given time.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so sorry that you were offended by the channel that was playing in our Continental Breakfast Room. We normally have the TV on one of our local stations unless a guests requests a specific channel to be played. Our goal is never to offend any of our guests, while trying to accommodate their requests when possible, unfortunately this puts us in a "no win" situation. I have spoken with my Breakfast attendants asking them to keep the TV on our local station.

"Good location to arena. Accommodating staff."

5
04/03/2018

My son and I were in Sacramento last week to see a basketball game. We were in town for just one night. Although check in is listed as 3pm, we were able to check in early. Thankful for that since our flight arrived in SMF around 8am. The room was clean. Since we checked in so early, we were able to enjoy breakfast. It was standard fare, hot and cold food, with coffee and juice. It's about 6-7 blocks to Golden 1 arena, an easy walk for us. Both the location and price were the reasons we chose this hotel. There's nothing fancy about this place, but they did everything well. Friendly staff, clean room, nice complimentary breakfast, good downtown location.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We truly appreciate you taking the time to review our hotel and hope that the next time you are in Sacramento, you will think of of first!

"Perfect Stay"

5
19/02/2018

Good location for walking to all downtown sights. We arrived by train so without a car needed a central location at a reasonable price and this was a great choice. Good well supplied breakfast, very friendly and helpful staff, clean room and very comfortable bed. For a quiet room ask for courtyard. The pool looked nice but it's not heated so didn't swim, there's no hot tub and didn't use the exercise room.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Travleer, Thank you for your review! We love being downtown, walking distance to the Capitol, museums and restaurants. We hope that they next time your travels bring you back to Sacramento, that you will think of of first!

"Perfect hotel"

5
05/02/2018

This hotel has to be one of the best i have stayed at recently. Yvette the front desk clerk really knows how to welcome and make sure your stay is perfect. The rooms were clean and bed was very comfortable. The rooms are average size. I didn't use the pool but it looked nice and clean. The hotel is also located very close to a lot of restaurants and bars and seems to be a good are where walking is no problem.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you sooo much, we truly appreciate your review and look forward to welcoming you back!

"Fine Hotel but Noisy"

3
03/02/2018

Clean, serviceable and conveniently located. Staff were friendly, helpful and professional. Only complaint was the street noise from the light rail just outside our room. I know the noise isn't the hotel's fault; I just wish I would've known to ask for room in a quieter part of the building because the trains run late and start again early which meant little/sub-par sleep for both my partner and me and which left us dissatisfied with our $200 one-night stay.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for your review. Unfortunately, the light rail was put in just a few years ago and we had no control as to where the tracks were put. We have installed new windows that is supposed to cut down on the noise, and we are currently looking into noise cancelling machines to put in the rooms that face 12th street, and offer ear plugs at the front desk. We hope that you will consider staying with us again.

"Great downtown hotel."

5
23/01/2018

Free and easy parking makes a great first impression. So I'm a Best Western rewards member but I still look for the best deal. This place was as expensive as the higher end hotels and it made me concerned. False alarm, hotel was awesome. People were great and the room was top notch. My daughter and her husband(world travelers) were staying at a 4 star nearby and when they saw our room just couldn't say enough of great things about our place. Their hotel didn't offer a complimentary breakfast either. Oh yeah, this Best Western location is near everything for a fun vacation.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to review our hotel, we are so happy that you chose to stay with us and hope that the next time your travels bring you back to Sacramento, we will be your first choice!

"Convenient location and clean hotel"

4
10/01/2018

This hotel was clean and in a convenient location. My boyfriend and I stayed here after my friend's wedding downtown, and we were very pleased. Nice, downtown location -- walking distance from restaurants and bars! And it was not super expensive! Definitely recommend.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciate you giving us an opportunity to serve you and look forward to welcoming you back in the future.

"The Hotel that Saved my Trip"

5
08/01/2018

This hotel and its staff found a way to squeeze out a room for my family and i when I'd made the mistake of showing up on the wrong day and my room got canceled. The front desk woman must be magic because she found the perfect room with 2 beds and the works for us when we had no way of getting a place anywhere in Sacramento at a time like SacAnime. The hotel amenities were perfect and the breakfast was awesome each morning. Loved it!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for the great review, and I am so happy that we were able to accommodate you and your family. We hope that they next time your travels bring you to Sacramento, that you will give us the pleasure of your company again!

"Clean, comfortable, friendly and centrally located"

5
05/01/2018

This is a nice motel/hotel with extremely friendly and helpful staff. The rooms are large and well appointed. There is a large pool, but no heated, so I did not use it in January! The breakfast that is provided is way above average, staffed by hardworking attendants. Fresh scrambled eggs or hard boiled, nice sausage and bacon, delicious waffles, lots of breads and pastries, good quality fresh fruit, nice yogurt selection, dry cereals, excellent orange juice (much better than most motels). Free USA Today papers in the breakfast room. Excellent wi-fi that is very easy to access. Beds are large and comfy with more pillows than one can use. Rooms come with larger than usual refrigerators and a good microwave. The work space is more than adequate and has lots of outlets for all the plug ins that have become necessary to survive in contemporary society. If I had one complaint it would be the bar of soap and its frankly lousy smell. Staff agrees and showed me what would be replacing it...much, much better. One other suggestion would be for more handicapped parking spaces and ones that are easy to get into with a van. Overall, a very happy experience.

"Always Pleased"

5
02/01/2018

The Sutter House is always my go to hotel when staying down town Sacramento. The staff is friendly, the parking is excellent and free. The staff recognizes me and are always pleasant to deal with. The décor is spot on, and the pool is always maintained during the summer months.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We are so thankful to have you as part of our Best Western Family, and truly appreciate you staying with us. We look forward to welcoming you back!

"Good downtown location"

4
02/01/2018

My husband and I were travelling back home to LA from Lake Tahoe after a vacation with family for a few days and decided to stop in our state's capital for a night. The Best Western offered a great location, close to Downtown and with parking included in the rate. I felt safe at all times while in and around the property. The room was comfortably outfitted with everything we needed. I received complimentary bottles of water at the last Best Western at which I stayed, so it was a bit of a bummer that it wasn't offered at this location as well. The only other wish was for a spa / hot tub. They do have a pool, it was just too chilly to use at this time of year.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us on your way home, we truly appreciate your taking the time to review us. We hope that the next time your travels brings you our way that you will stay with us again.

"Perfect for business travel"

5
31/12/2017

Stayed here for two nights for meetings at the California EPA Building. The proximity was great. The neighborhood does feel a little isolated and empty at night (and thus could feel a little unsafe), but I had no problems as a petite woman walking to dinner by myself to meet up with friends after dark (~7pm). The continental breakfast was standard fare, but the staff did a great job of keeping the food plentiful and warm. The room was nice and the beds comfortable. Nothing amazing, but perfect for me for a short business trip.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we truly appreciate you staying with us and hope to see you again in the future!

"Hotel Stay at Best Western Plus Sutter House Sacramento"

5
15/12/2017

Hotel is older but up to date and really clean. Staff was very friendly and helpful. Room was clean and music was playing softly as you walked in room. Very quite and volume on tv was set on a medium level. I appreciate the courtesy of not hearing the tv blasting from other rooms. Never had I had this experience in any other motel stay. LOVE IT!!!! Highly recommend.

"Closed to downtown and all city"

4
14/12/2017

Nice breadfast, clena rooms and beds! Very confortable, parking, I only stay one night for the Aftershock conciert and was the close hotel to the festival. The price was increase for that I supposed!!!

"December"

4
11/12/2017

Streets around are shady but felt safe inside hotel and overall accomodations are good. Service was good and rooms were clean. Like the later check out time of 12. Breakfast was well stocked and made life easier.

"Smelly rooms"

1
03/12/2017

We rented 2 rooms and both were very disappointing , they both smelled stale and of old cigarette smoke , had it not been for me driving 9 hrs and being super tired and traveling with children, i would of checked out and tried to find somewhere new but it was late and i just needed sleep even though i asked for a top floor i was on the bottom and of course had neighbors that stomped all night . the bed sheets were dirty including the pillows and the a/c didnt work except if you want the smell of old rusty water smell blowing at you ! Do Not Stay here unless you check the room first! sorry for someone like me to complain it takes alot and this was the breaking point during this stay.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so sorry that you had such an awful experience. I wish that you would have let our front desk know, we would have moved you immediately, or if you didn't wish to move, at least brought you up fresh linen and changed the bedding for you. All of our linen/terry is changed daily, especially on check-outs and the rooms are inspected before they are turned over to the front desk to rent, so as you can imagine, this is very concerning to me, and I assure you that I will share your review with my housekeeping department. We take pride in our hotel and this is certainly not our standards as you can see by all the wonderful reviews we have received. We hope that you will give us another opportunity in the future.

"Sutter House Sacramento"

5
29/11/2017

Hotel staff are excellent always helpful! Rooms are always clean and comfortable. Definitely enjoyed our stay. Will continue to come back to this hotel. The breakfast is good but I do miss having potatoes.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, and we are so happy that you will be returning in the future. We are planning on a design change in our Continental Breakfast room, this will give us more counter space, and then we can add more items to our breakfast, and potatoes are on the list!

"Not worth the inconveniences"

3
29/11/2017

An unusable phone and broken heating system had us move to another room. Front desk person was accommodating, yet in the evening people entered pool area making lots of noise. This was at 11:15p. Who wants to stay somewhere where the heater doesn't work, the bed is so-so and it's noisy. Not me!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so sorry for your experience at our hotel, unfortunately the phone line wire was severed causing the phone to make a screeching noise, we are not sure how this happened perhaps when housekeeping was vacuuming the room. When our maintenance engineer inspected the guest room the next morning, the temperature in the room was 80 degrees. he ran a diagnostic on the system to insure everything was in working order. Our pool is closed at 10pm, but unfortunately there are times when people ignore these rules. I hope that you will give us another opportunity.

"Good, clean hotel with a great staff located right in downtown Sacramento."

5
26/11/2017

Staff was excellent, everyone there was very friendly and extremely helpful. Rooms are clean and beds are comfortable. Free parking is a huge benefit in the downtown area. Breakfast is served from 6am to 9am and was typical for a hotel breakfast. The food isn't gourmet, but it was hot and good enough for me to eat each morning. Two negatives during my stay were the TV and the proximity to the train. The one negative for this hotel is the proximity to the train. When the train passes the whole building shakes and does make some noise. That being said, it wasn't enough to disturb me or negatively reflect upon my stay. I stayed for 5 nights and would definitely stay here again.

"close proximity to museums"

3
22/11/2017

Location is good considering it is walking distance to the Old Sacramento. The hotel room does look like it can be improved or updated. Bathroom is small and cramp and the the room smells a little old.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, I am pleased to let you know that our guest rooms are scheduled to get a refresh this next year, so we hope that you will come back in the spring and see our new look!

"Sacramento CA Conference"

3
17/11/2017

Room was 132, right by the pool, although it was too cold to use the pool. Room was nice - good quality bedding and pillows. Chair and ottoman were comfortable. Room had mini-fridge. Shower had TONS of hot water, immediately from the tap - did not have to wait for it to warm up. Breakfast was pretty standard fare juice, make-your-own waffles, etc. I forgot clothing in my room and they shipped it back to me free of charge, which was pretty nice.

"Perfect for business travel"

4
17/11/2017

You will have access to a nice breakfast buffet, high speed internet, and swimming pool There is a refrigerator and microwave in the room. Also a restaurant on the premises serves all day and has a very nice happy hour menu. This hotel is across the street from the Cal EPA building and near many local restaurants for a variety of choices.

"Exceptional Customer Service"

4
12/11/2017

Although the property is "dated," the location is central and quiet, the bedding is comfortable, and the hot and cold complimentary breakfast is nicely presented. Most important; however, the staff understands the importance of stellar customer service. During our stay, we found that each employee (whether at the front desk, breakfast area, maintenance or preparing rooms) acted with profound professionalism and kindness as if he/she owned the hotel - with special kudos to Yvette and Anita. This hotel's operating process/culture is a terrific model and an asset to the Best Western brand.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for taking the time to review our hotel, we truly appreciate your feedback and I will be sharing your comments with Yvette and Anita. I fell truly blessed to have such a wonderful staff.

"Best Location for Government business!"

5
11/11/2017

Even though there are some limited amenities, this hotel is a plus when one considers the central location to the Capitol within walking distance, the availability of good restaurants within walking distance, the free safe parking, and the wonderful welcoming staff that always remember repeat travelers names, and assists non-guests who need some direction locally. Amazing service!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We love that we are located so close to the Capitol as well as great restaurants and Old Town! Thank you so much for staying with us and we hope that they next time you are in Sacramento that you will stay with us!

"Very good, especially considering the location"

5
10/11/2017

This hotel exceeded my expectations. It's not in the greatest area, but I had to stay there for a conference. Once you step inside, you forget about the less than stellar location. A great value worth a stay.

"great staff , very comfortable beds, great location"

4
03/11/2017

overall one of the best BW's we have stayed at . Great staff, great location and clean. nice pool and deck area but would be great if it was heated. great art in the hotels and rooms. happy to have Spanish channels in the room. plenty of parking and was granted a later check out which was very helpful too

"Great staff "

4
31/10/2017

Friendly staff, location is perfect and the breakfast was awesome. My only complaint would be the noisy people in the room above us, the walls seemed pretty thin also, but overall we had a great stay.

"Next Door"

3
30/10/2017

The Blue Print Restaurant and Bar make it worth while to stay at Sutter. The staff is friendly and the food, be it snack or meal,is very tasty. They accommodated my dislike of spicy by not adding it...so yummm. Just across the parking lot.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, thank you for your review regarding Blue Prynt, we are truly lucky to have such a great restaurant right next door!

"Good hotel"

4
29/10/2017

The hotel is conveniently located in the city center. Tourist attractions are in walking distance and restaurants are not far from it. Parking and breakfast are included and the room was clean. Good value for money

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are happy that you enjoyed your stay with us and hope to see you again soon.

"Wow! "

4
27/10/2017

We chose this hotel due to its location close to Golden One Center. We felt very comfortable walking to our concert from the hotel. We liked the free parking and the free breakfast. The room was clean and comfortable. The price was very reasonable. The downside was that there was quite a lot of street noise that started as early as six am. I wouldn't let that stop me from staying again, though. The pool area looked so welcoming, I was disappointed I didn't have time to enjoy it.

"Decent Hotel for the Price"

3
23/10/2017

The location was good. Easy walk to the train station and restaurants. The staff was helpful. The only problem we had was loud people congregating around the pool area at night and making noise until midnight.

"Pleasantly surprised!"

5
20/10/2017

This hotel looks quite average from the outside. When you get inside, you realize that they have taken an average hotel and turned it into a beautiful boutique hotel. The furnishings are gorgeous! The staff was friendly and helpful. Would definitely stay here again!

"Very clean nice hotel but neighborhood a bit scary"

4
16/10/2017

This hotel is beautifully clean and the staff are exceptionally friendly. It's just a few blocks from the convention center and the price was very reasonable. However, the streets outside get taken over by homeless people completely at night, and even during the day you will have to pass several aggressive panhandlers to get to the convention center. I was with my business partner who is a big guy so it was okay, but if you are a smaller woman alone you will need to either drive to dinner at night or find friends. The pool unfortunately was pretty dirty and it looked like they were assuming no one would use it, although it's still well within the California swim season. Breakfast was good. The other critique is that they had heavily perfumed cleaning products and toiletries. I am allergic to both and the smell was awful. Fortunately the windows opened to get rid of it. Best Western, get rid of the perfumes!

"Awesome breakfast"

5
16/10/2017

This hotel was nearly perfect. Everything was clean and operational, friendly staff--who could ask for more? The breakfast is out of this world with fresh eggs, bacon, sausage, biscuits, waffles, fruit, coffee/tea/juice. I will definitely be returning to a best western the next time I need lodging.

"Good overall, although room is a little crowded."

3
15/10/2017

Good overall, although room is a little small and crowded. Walls also seem to be a little thin. And the pushing of the service cart in the morning on the 2nd floor concrete walkway around the swimming pool is very annoying.

"Everything you need is right here!"

5
15/10/2017

I stayed here for a week in June while taking a class. The rooms were comfy and well-maintained, the continental breakfast was very good with lots of hot and cold options I wasn't expecting, and the courtyard pool was gorgeous and never crowded.

"Pool Side Surprise: Bountiful Breakfast- Unique Yogurt Machine"

4
14/10/2017

September 10 and 11, 2017 - We drove only about two hours from Petaluma to Sacramento. We drove through Napa Valley with some very scenic views of the valley and vineyards. It was a beautiful morning for a relaxing drive. We arrived in Sacramento and navigated our way to the Best Western Plus Sutter House and turned into the driveway/parking lot. I had talked with Yvette on the phone that morning to confirm our reservation and rate. Yvette was at the registration desk and she said we had to wait a little while for our room to be ready. Eventually, she had two choices, both on the first floor near the breakfast area. We chose the pool side room and it was a good choice. Upon entering the room, we were pleased with the decor and colorful curtain at the sliding doors out to the pool. Outside the sliding desk doors was a table and two chairs which we used to enjoy the shaded afternoon. The room had two queen beds, a microwave, a refrigerator, plenty of storage, a desk with chair and a casual chair in the corner. The bathroom was sparkling and had fluffy towels. Breakfast was just down the hall and opened at 6am. It had just about anything you would want for breakfast, except something cooked to order. It had blueberries, blackberry jam, other jams, peanut butter, great bread, waffles, eggs, very nice crisp bacon, yogurt, cold cereal, instant oatmeal, and coffee. It would be hard not to find something to eat. The business center was just across from the registration desk. There were two computers with printers. I used one computer to get our boarding pass for our flight to Salt Lake City. It is about a 15 minute walk to the Capital Building and about a 20 minute walk to Old Town Sacramento. We would stay again. Ask for Yvette and she will take good care of you.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we hope the next time your travels bring you back to Sacramento that you will stay with us!

"Great Option for Groups"

5
12/10/2017

We had our company retreat in Sacramento this year and used the Sutter House for accomodations. It was a great experience. The staff was expert. The location was very convenient to our downtown meeting venue and everyone really appreciated the complete experience. Free parking was an unexpected bonus. Thanks to all at the Sutter House.

"good internet"

4
11/10/2017

The bed was way to firm for me. Pillow options were great. The noise drove me crazy but i am not used to city noise at all and that damn train made it to were i got broken sleep both nights and drove home totally unrested

"Great Place to stay in Downtown Sac"

5
11/10/2017

Our overall experience was great. Rooms were decorated nicely, very clean. Staff was very helpful and friendly. Location was great, within walking distance to the Conference Center, Capital, Restaurants and Old Town. Price was amazing as well.

"Great City Hotel"

5
11/10/2017

It was very nice to stay in the heart of the city and walk around and enjoy downtown Sacramento. The old downtown area is beautiful. The hotel has been recently updated and if a good find and a reasonable rate.

"Great rooms, close to everything"

5
09/10/2017

Always like staying here as it is close to the Capital and most downtown venues. The staff and front desk is really helpful, parking is included, that's a value in itself. I stay here when at the Capital.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We are so happy that you have become one of our family, and look forward to welcoming you back!

"Great amenities for the price"

5
03/10/2017

Very clean and comfortable rooms with a full complementary breakfast. The staff are helpful and quick to respond to issues. The rooms are well maintained and modern. The Blue Prynt restaurant across the driveway from the motel has a great bar and really great food.

"very accomodating"

5
02/10/2017

Check in staff was amazingly inviting, benevolent, and accommodating. Room was awesome, appealingly outfitted, agreeable. Great security. I was enchanted to discover two parking spots with electric vehicle chargers for my module half and half vehicle.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and we look forward to your return!

"Downtown excellence"

5
02/10/2017

Great location, rooms, pool area and breakfast. Staff was cheerful, kind and helpful. Near Capitol Square, downtown, mid town and old town. Good for a family stay or a couples getaway. So much to see and do in the beautiful city!

"Fun weekend in old town sac"

5
02/10/2017

Hotel was great clean and all staff was very friendly!! Would definantly reccomend to a friend. The breakfast was great and the best sooo comfy. We had a poolside room with slider door and the kids loved it!

"Too Bad"

5
28/09/2017

The stay at the Best Western in Sacramento we just what we needed and expected. Unfortunately Best Western can't seem to get their rewards program right. I've been trying to get my rewards account straightened out with them for years. It seems like it is right then I'm told I have the wrong number. I can't seem to get a card from them. I will be switching to another hotel chain because I'm so frustrated. Too bad.

"Great Location"

5
24/09/2017

Great location, walking distance to many of downtown Sacramento dinning, entertainment opportunities. The staff was friendly, helpful, the room was comfortable. Room opened up to a secure courtyard with a pool. Our room slider opened to a table and chairs side view of the pool. We felt safe and secure in a pleasant setting.

"Best Western Plus Sutter House, Sacramento"

5
22/09/2017

Outstanding hotel with a boutique feel in super location downtown Sacramento. Front Desk staff were very welcoming and friendly, who went out of their way to make our stay super comfortable. Room was clean and large, bed luxurious, Internet worked, décor traditional but yet functional. Breakfast fantastic and although I didn't have a car there having dropped off at airport, noticed plenty parking at hotel. Convenient to historic area and downtown, so walkable, but local transportation aplenty. Perfect for our needs. We made a special point of thanking the front desk for their warm and caring demeanor during our short stay with them

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, and hope that the next time your travels bring you back to Sacramento that you will stay with us!

"Sutter House Sacramento"

5
21/09/2017

Check in staff was extremely welcoming, friendly, and helpful. Room was great, attractively furnished, comfortable. Good security. I was delighted to find two parking spaces with electric vehicle chargers for my plug-in hybrid vehicle.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We know you have a lot of hotels to choose from and we truly appreciate you staying with us!

"Reasonably Priced and Very Nice!"

5
21/09/2017

Very reasonably priced hotel for the downtown area. Free parking is a great perk. The hotel is very clean and well-maintained. Be aware that the pool is "solar-heated", which meant that it was cold in mid-September. Even though the days reached into the 90's, nights were cool.

"Awesome!!!!!!"

5
18/09/2017

Top Quality...the beds are amazing and the pillows are to die for...Superior customer service. This hotel has a standard that is upheld and you wont be disappointed Beautifully clean well maintained...I will stay here over and over again!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for your awesome review!! We are looking forward to welcoming you back to your "home away from home".

"Reasonable Price - Good Location"

4
14/09/2017

Nice mid-range hotel near State Capitol and State Agency Headquarters. Off the busy main streets. On-site separate restaurant, but a bit of a walk to other dinner locations. Quiet with exercise room, outdoor pool and continental breakfast at 6 am.

"Nice Location"

4
12/09/2017

This hotel is centrally located in down town Sacramento, which was a plus. What I really loved was the little details, like classical music playing in the room when I arrived. The staff was nice and the room was clean.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, we are so happy that you enjoyed your stay and we look forward to welcoming you back!

"Very clean and comfortable at the hotel. I only wished for a softer pillow and name brand cereals"

4
08/09/2017

Very clean and comfortable hotel. I only wished for a softer pillow and name brand cereals. I was not able to sight see but it was near downtown, Capital building and historic sites I heard. I wouldn't hesitate to stay again.

"Recent stay"

5
06/09/2017

Great place to stay when working in downtown Sacramento. Conveniently located near CALEPA building. In addition the Blue Prynt is in the same parking lot with great happy hour. Clean rooms, friendly staff, decent breakfast.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, thank you for your review, we truly appreciate you staying with us and hope to see you often!

"Very good value"

4
05/09/2017

Close to the capitol. Very close to Cal EPA headquarters. Very good breakfast. Good value for your money staying here. Some rooms can be noisy at night because of traffic and light rail. There are some interior rooms that are quiet.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review and for staying with us, we truly appreciate your business!

"Broken down items"

3
05/09/2017

Wi Fi did not work, elevator was broken, Pool was closed, waffle irons in breakfast room had broken timers, walls are thin. Staff was great, but the hotel owners need management to fix items if they want to charge an arm and a leg for people to pay to stay there.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am truly sorry for your experience, we just upgraded our WiFi system a few months ago and have not heard of any problems with it, I have contacted our provider. Our Lobby Elevator was being serviced and had to be shut down for a small amount of time. The swimming Pool was closed for a while, due to a guest being sick by the pool and we needed to clean up the area and make sure that it was safe for our guests. Our waffle irons are checked daily by our Breakfast staff making sure that they are clean and in working order and we have replacements should one need replacing, the timers will stop if the waffle iron is turned in the middle of it's cycle and the timer will start all over again. I am not sure if that is what happened, I have tested both machines and spoken with the Breakfast Attendant and everything is in working order. We do our best to make sure our guests have a comfortable stay with us, and I hope that you will give us another opportunity.

"Nice place to stay"

4
03/09/2017

We always use Best Western. it is convenient, clean and I love the rewards program. The beds are average and okay to sleep on. The rooms are spacious. The bathroom are cleaned and the towels are nice in the Plus hotels.

"Medical Trip"

5
02/09/2017

We had a very relaxing stay. The bed was extremely comfortable. The décor was pretty and clean. Vickie made us feel welcome and cared for. She helped me find something on the internet and told us where to find a movie theater. I would highly recommend this hotel to anyone coming to Sacramento.

"concert stay"

5
30/08/2017

We always stay at Best Western Sutter House when we are in town for Golden 1 Center events, we are never disappointed, great room walking distance to great restaurants, night life and G1 Center. Excellent buffet breakfast, and friendly staff. We like the 1st floor pool side rooms with a sliding door to the pool deck, we have cocktails and breakfast there,...very nice hotel.

"Family Celebration"

4
29/08/2017

The hotel and amenities are great. The only thing I really missed was having a Jacuzzi to relax in . We experienced a bit of a problem as check in as someone had cancelled the 5 rooms I had reserved for my family. The problem was quickly resolved and everyone in our large group had a wonderful experience. Breakfast was great . Lots to choose from . pool was cool and refreshing. Wish the restaurant next door was open more hours so that lunch could be purchased at least. Parking was a bit of a challenge but we did fine.

"Great Personnel"

5
28/08/2017

Awesome staff whom allowed us extended privileges with on site parking do to a late meeting at Capitol. Great restaurant's and activities within walking distances. Superb pricing for such a nice convenient location in downtown Sacramento. This trip was both business and pleasure.

"Best Western Plus Sutter House"

4
26/08/2017

Darlene. the Front Desk Staff was excellent + awesome, our first-time visit to Sacremento was enhanced by Darlene. Note: this was our first BW PLUS experience, we would be more likely to visit the PLUS locations in the future. Pool on second floor of the hotel was great.

"Amazing stay!"

5
17/08/2017

This has got to be one of the most relaxing and quaint hotels in the downtown Sacramento area. The staff is all friendly and helpful, even during the overnight hours when one's energy is usually limited. I had a great stay and will definitely be coming to visit again! My one con is that there weren't any bathroom amenities when I first checked-in, but it's nothing that a quick trip to the Front Desk can't fix. Other than that, everything was awesome!

"Downtown"

4
16/08/2017

We have stayed at this property many times. It's within walking distance of downtown and the capital. You also have to eat next door, the best breakfast in town... We love walking to the Boiling Crab for dinner and around the capital building. The BW has one of the nicest pools in town and a great breakfast in the hotel.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We are so happy that you have chosen us to be your "home away from home". we look forward to your next visit!

"Nice room with free breakfast, wifi and free parking"

4
15/08/2017

We stayed in a number of Best Western hotels during our month long trip through Oregon and Northern California. We found most of the Best Westerns to be of high caliber accommodation at reasonable prices. The one criticism of this hotel is there was no milk in the fridge or even UHT milk for the coffee machine. Only powered creamer, which is really corn syrup, and I try to avoid at all costs.

"Nice place"

4
15/08/2017

Really nice place. Large, clean room with clean bathroom. Nice touches such as USB ports on desk. My iron did not work, and the front desk and housekeeping staff were helpful and responsive- had a new iron in two minutes! Housekeeper made sure it worked prior to leaving the room! The check in was smooth and fast-food but evening desk staff had an overly brusque attitude. She was efficient but I got the impression I was bothering her by checking in. Other than that- a nice stay in a fine hotel.

"Wedding Night and Next Morning"

4
09/08/2017

We booked another Best Western,but that location was not satisfactory., So the young lady called the other location and made sure that we were happy on our Wedding Night. Darlene helped us when we arrived at the Downtown Location.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Travler, Congratulations on your wedding and thank you for spending your first night as a married couple with us! May you have a long and happy life together.

"Great Stay!"

5
08/08/2017

I have stayed at this location more than once and every time I have been very pleased with the hotel, staff and amenities. It is very refreshing to go to a location and have such great service and a relaxing atmosphere. Much appreciated!

"Great place to stay"

5
08/08/2017

Nice place with easy access to and from Freeway/Airport. Rooms are great, clean and comfortable. Restaurant-Lounge was fantastic. Staff was courteous and knowledgeable. We would and will stay here again in the future.

"Best Western Plus"

5
05/08/2017

Great value for the cost esp for government employees. Friendly staff at the front desk: Vicki and Darlene. Free computer use available. Convenient walk to the Capitol. Full service with friendly service restaurant Blue Prynt on site.

"Good Experience"

5
02/08/2017

Breakfast was good, Room was large, clean, and attractive. Pool was nice size and easily accessible; great for lounging or swimming. I enjoyed coffee by pool in morning. Location was great! Easy walk to capital and governor's mansion and restaurants. Not too far to walk to Old Sacramento.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are so glad that you enjoyed your stay with us, and hope to see you back soon and often!

"Great location."

5
31/07/2017

First time staying in Sacramento, this hotel has an amazing location. We woke up for church on Sunday morning and it was only a 4 block walk to the cathedral. Beautiful hotel. Awesome set up. Very clean. Great staff. Good breakfast in the morning. Comfortable beds. Absolutely no complaints.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We are so happy that you chose to stay with us your first time in Sacramento, and hope that you visit again and often.

"wonderful stay"

5
31/07/2017

We really liked the hotel; the location was perfect! We were also amazed at how friendly the staff at the front desk were...both at check in and check out! We thought the breakfast was delicious as well...lots of options!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We truly appreciate you staying with us and hope that you will make us your "home away from home".

"Great Value and Convenient Location"

3
31/07/2017

My husband and I stayed 4 night for business. Overall the hotel was a great value! The location is within walking distance to most everything in the downtown area. The room was clean, breakfast was delicious, super convenient for those on the run. Staff were friendly and super helpful.

"One of the best we've stayed in and we've stayed in a lot"

5
30/07/2017

Best room decor we've seen. We've stayed in a lot of Best Westerns East and West coast. Even had Qtips and cotton balls in the bathroom. Staff very helpful. Pool was nice. Free parking. Breakfast very good.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We are so happy that you enjoyed your stay, and look forward to welcoming you back!

"Clean friendly hotel"

4
25/07/2017

Clean and friendly hotel near Golden1 Center. The rooms are standard with all the basics. There breakfast was solid with waffles, bacon, eggs, and friut. I would highly recommend to all families and business travelers.

"Best Western the best"

5
24/07/2017

My niece and I met up and loved how easy it was to find the hotel. We felt very safe and everything was close. We were able to visit the downtown shops and the State Fair. And the Arden Mall was next to the state fair grounds how lucky can you get??

"Hotel Stay"

4
24/07/2017

We found the hotel staff and accomodation very good and the rate was excellent compared to other hotels, the location excellent and the staff very friendly. Excellent parking facilities . We joined the BW Rewards club so already we have earned a free night which is good, we booked the hotel ahead of our visit each time which took the worry out of trying to find a room at the last minute, all in all very satisfied.

"Above average Best Western Plus"

5
19/07/2017

We last stayed here in 1999 and it is still just as good. Friendly and helpful staff at check-in. Lift from Ground to 1st & 2nd floors adjacent to reception desk. Inside corridors, except around swimming pool area. Independent restaurant adjacent to hotel. Breakfast room on 1st floor of hotel.

"A new old find in Sacramento - Sutter House"

5
19/07/2017

Walking distance to convention center, J Street where all the action is and a few blocks to the Capitol. This Best Western has been upgraded to a Plus, and it is a good deal. Free parking, free wifi and free breakfast. Staff from the desk to the cleaning crew are friendly and professional. Ask for an inside room, not on the street with the trolley, which is handy, but not during the evening when relaxing. In the past I stayed at this hotel and then switched as it was getting run down. Now it is truly a Best Western. Oh and there is a restaurant steps away in the parking lot.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Welcome back! We are so happy that you decided to give us another try, and see all the wonderful changes we have made. Thank you for your review!

"Sutter House in Sacramento, California"

5
16/07/2017

Excellent experience. The property is immaculate. The room was perfect, very spacious and comfortable. The breakfast had a very large variety of choices and was delicious. We appreciated that hen we called to let them know we would be late getting there, we were told they would go to our room and turn on the air conditioner because it was over 100 degrees that day.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we know you have a lot of hotels to choose from and truly appreciate you staying with us. We hope to welcome you back in the future!

"enjoyable stay"

4
14/07/2017

It is always a good place to stay when I'm in Sacramento on business. The staff is always friendly and professional. The hotel is close to the capital and my agency headquarters. The breakfast are good and easy to use. There is good restaurants close by.

"Great Hotel"

5
13/07/2017

Friendly service, great breakfast, nice pool area, clean, updated room with microwave and refrigerator. Colorful decor, comfortable bed, plenty of outlets and easy walking access to Convention Center.

"BEST WESTERN"

4
13/07/2017

Clean room, friendly staff and a hearty full free breakfast and Wi-Fi in the room. Easy check-in and check-out. Good central location in downtown Sacramento. The bed is super comfortable with multiple movie channels on the TV.

"School seminar "

2
10/07/2017

Booked this hotel for my daughter who is attending a school seminar for the week. Air conditioning systems are not working properly. Slept two nights with no a c. Don't seem to able to repair. Too hot in Sacramento to be without a c. Hope it is fixed soon.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so sorry, that your daughter experienced the a/c problem. We have a maintenance contract with one of the Top Rated Companies in California, and they did the quarterly service just two weeks ago, so to have the unit go down was not expected. Unfortutnley, it went out late Friday night, we called immediately and they were here by 9:30am the next day, and had the unit up and running, and as of this writing, it is still cooling as it should. Again, please accept my apologies.

"GOOD HOTEL BUT PRICE ALITTLE HIGH FOR WHAT YOU GET"

5
08/07/2017

This is a good hotel. It is located within a bit more than 1 mile from the "Old City" tourist area...convenient. Parking was under the hotel in shade...very good...free! The breakfast was small in number of items..but good items...sausage, scrambled eggs, cereals, good tasting orange juice....good sweet breads...not bad! The only negative is that the price was a bit too high...and THEY CHARGE IN ADDITION TO THE $120 PER NIGHT.....AN ALMOST $20 A NIGHT TAX AND "FEES"...can you believe that???!!!

"Good location and breakfast service"

4
07/07/2017

The hotel locates in good location with free wifi, free breakfast, and free parking. The room is clean and quiet . It has swimming pool as well. But if you bring your pet with you, better call the hotel to reserve a pet caring spot.

"great location down town and wonderful breakfast"

5
05/07/2017

super comfortable beds and linens. Well appointed and spacious room. Breakfast is outstanding. Choices above and beyond the usual hotel fare. Specialty coffees and fresh cut fruit. Staff were friendly. Capital and down town are all very close and can walk to any of the sights near by. Capital park is lovely

"Super clean room!"

4
03/07/2017

Downtown. Some night noise, but not disturbing, just not silent. Property does not look at impressive on drive-by. But our rooms were pristine. Happy decor. Pool. Free parking beneath hotel. Easy check in and out. Recommended.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and taking the time to review our hotel. We know you have many hotels to choose from and we truly appreciate you staying with us.

"Great Value in a Mid-City Sacramento Hotel"

5
30/06/2017

Older property but very well maintained. Rooms are clean and very comfortable. Nice (small'ish) pool area and average breakfast service. Would recommend highly for anyone seeking a good value property.

"Friendly and efficient"

5
28/06/2017

Great location and the staff very helpful. As I carry lots of samples for my work and they made the effort to bring me a cart and open doors and load and unload. The breakfast has continued to improve as I stay there often. The waffles and meats are the best of any BW.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, we truly love that you have made us your "home away from home" and we look forward to seeing you again in the future.

"Great comfortable place to stay in Sacramento"

5
21/06/2017

Great and comfortable hotel in/near downtown Sacramento. I would stay here again. Reasonably priced compared to many of the other downtown hotels. Close proximity to most amenities. Staff was friendly.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, we hope to see you again in the future!

"This place is a little gem!"

5
20/06/2017

I highly recommend this hotel to anyone that wants to sleep in comfort. The staff goes out of their way to ensure your stay is all you could ever want. Great pool area, great breakfast area. The beds are extremely comfortable and the parking area is ever so close. This is the place to stay if you want to take in the sites of midtown Sacramento.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your wonderful review. We take pride in our little hotel, and we are so happy that you enjoyed your stay with us.

"ROAD TRIP VACAY"

5
19/06/2017

This stay was a last minute decision while passing through Cali. So glad to have chosen Best Western over the other hotels! Best value, safe and secure entrance and no hookers or drug activity outside like others further down the way.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, thank you for choosing to stay with us on your Road Trip Vacation, those are the best kind!!! We hope that you will consider staying with again should your travels bring you back to Sacramento.

"Lovely smaller hotel in Downtown Sac"

5
19/06/2017

Recently stayed at Best Western Sutter House for graduation ceremony. Lovely smaller hotel with great pool area. Staff was very accommodating and friendly. Blue Print Restaurant next door wonderful too. Great service and staff and delicious affordable food. Would definitely stay again.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and we are so happy that you enjoyed our swimming pool and Blue Prynt Restaurant.

"Friendly staff and central location"

5
18/06/2017

We arrived after a long drive from Ft Bragg on the Monday of Memorial Day. Arriving at midday, we knew we were early for check in but the very friendly lady on the front desk offered to store our luggage, gave us a pass for our car, let us use the bathroom and even offered us a map of the city so we could go sightseeing. The room was very spacious with 2 queen sized beds which were very comfortable to sleep in - in fact we had the best night's sleep there in the whole 3 weeks we were in California and Oregon. Breakfast was really good. Can't comment on the pool as we didn't use it, but it looked nice. Free parking, good wifi. I was pleasantly surprised and would highly recommend this property.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for taking the time to review our hotel and staff. We truly appreciate you staying with us and hope that the next time your travels bring you back to Sacramento, that you will stay with us.

"Wonderful"

5
15/06/2017

This place is a little hidden, but on a corner lot with a restaurant they own. The staff are very pleasant and friendly. I was assigned a King NS room, and was very shocked to find a beautiful room and wall décor. Even the bathroom décor was fabulous. I had to take pic and share on facebook

"Perfect for family stay."

5
14/06/2017

We rented 3 rooms while in town for a wedding. The pool was a great treat for the kids. I also liked the iron fence around the pool for safety. The breakfast was much more than expected. Only comment is that the breakfast area was a bit crowded. But the food selection was excellent.

"Not the Hyatt Regency, but very, very good."

4
14/06/2017

This hotel was not the Hyatt Regency, but, it was a very clean accommodating, and nice hotel. Breakfast was good (I just eat cereal so I can't comment on the hot foods). Coffee was decent. Bed was comfortable, room was clean, bathroom was very clean. TV was fuzzy but the in-room radio was good. Connection to the internet was easy and fast (only used e-mail and FaceTime on my iPhone).

"Great location"

4
12/06/2017

great location, walking distance to the most of the please around downtown, close to restaurants, very quite for the given fact that this hotel lies in middle of downtown. Hotel staffs are good and friendly, at least during check in.

"Great Hotel"

5
07/06/2017

Very Friendly staff. Very clean, loved all the unique personal touches in the room. Lots of variety in the free breakfast. Hotel is within a mile of Oldtown Sac and The Golden 1 Center. We walked everywhere!

"Very Nice Little Hotel"

5
06/06/2017

The hotel is in a great location. For us, it was near the Amtrak Station and walking distance to Old Sacramento. The employees were all very helpful and friendly. The room was very comfortable. The bathroom was a nice size with the sink outside of the room with the toilet and shower. We had a nice view of the swimming pool. We were able to check into our room at 10 AM, which was terrific as we got in early on Amtrak. We wouldn't hesitate to recommend this little gem!

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we love that the hotel is close to so many attractions and transportation. Hope to see you again in the future!

"All About the Locations"

4
04/06/2017

This was surprisingly a very good hotel. Only a few blocks from the Convention Center, very conveniently located near good restaurants and delis. I am always surprised by the high cost of everything in California, but this time I really do feel like I got my moneys worth. The staff was very helpful, the rooms clean, the beds comfy and breakfast wasn't bad either! It was so easy to get to the hotel from the freeway and back out again. No complicated directions. Definitely best value for your money.

"Gem of a Hotel in Downtown Sacramento"

5
04/06/2017

This was our 1st stay in Sacramento and we chose a hotel close to the Crest Theatre in downtown Sacramento. We were so pleased with our choice - very clean and quiet room on 2nd floor, great breakfast choices included, large swimming pool, and within 3 blocks of theatre. Plenty of very nice restaurants in area. We will definitely come back here and recommend this hotel to others.

"Sacramento BW"

5
29/05/2017

Very nice hotel near the capitol. Was greeted exuberantly at checkin. Good location if you like walking downtown. Seems a safe area. Hot breakfast. Good firm bed. Pool. Large screen TV. Clean and adequate appearing facilities. Free parking.

"The only problem is access"

5
25/05/2017

My only complaint is that he Sutter House is in such great demand I sometimes can't get a room when I want one. Great people, great facility, great location between downtown and midtown. I have been using them for 20 years, and hope to be there another 20.

"DON'T DO IT - I am going to save you."

1
23/05/2017

This was one of the worst hotels I have ever stayed in. Ask yourself this...what is a hotel trying to hide when all you can smell is neutralizer? Our room was clean - but the furniture was run down. Our room smelled so bad - perfume based neutralizer - hindsight, we should have asked to be moved. We figured that the smell would go away because the window was open. Then there was the noise...HOLY CRAP. The LRT rang the bell every time it went by the hotel - the noise stopped at around midnight - but prompted started again around 5 am? I should never have relied so heavily on the reviews on Tripadvisor - I thing many of the reviewers are reviewing another hotel...this was bad!!! I told the front desk clerk in the morning - he couldn't care less. Then I asked about my rate adjustment - and he didn't know what I was talking about. I was in no mood to argue as I had all of 3 hours sleep and was headed out to the airport. This hotel is in a good location - but there is a lot of homelessness in this area. Think there is a homeless shelter nearby. And, I was not going to stick around to see what the food was like. Bottom line....don't do it.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, All hotels use a form of air freshener that has a neutralizer in it, this is to take care of any perfumes that the previous guests might have left behind, but it sounds like we were a little heavy handed in the spraying, as it should dissipate leaving a nice clean scent. The room you reserved, unfortunately, was on the light rail side of the hotel, the noise from the light rail doesn't bother some guests, however, if we had known this was a problem for you, we would have done our best to move you to a quieter section of the hotel. I am sad to say, that there is a homeless population in Sacramento, as there is in most cities these days, and our City Leaders are trying to address this tragic situation. Our goal is to provide a superior product and customer service and I apologize for not meeting those goals.

"Perfect Downtown Hotel"

5
21/05/2017

We love the location of this hotel, it's easy walk to the Capitol and Golden One Stadium, close to shopping and restaurants. Very clean and nicely landscaped. Professional staff that are friendly and helpful. Nice pool / patio area and gym. Full hot breakfast is good and also has covered FREE parking all day! A real gem in the heart of Sac.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
DearTraveler, Thank you so much for taking the time to review our hotel, we hope to see you again in the future

"Nice hotel, Fabulous location"

4
17/05/2017

Hotel is very clean, room is large and spacious. Easy walking distance to Downtown area, great restaurants near by. Breakfast at hotel is just fair, or I would have gone with 5 stars. Wireless internet in the room has worked well. Free parking is a bonus.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, we hope to see you again in the future.

"NICE STAFF"

3
12/05/2017

The staff was great however the property was not. The advertise a free Continental breakfast but they actually make you pay. They also do not let you take your breakfast to your room. The location was good but tha its about it

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Are you sure you stayed with us? We have a wonderful continental breakfast and it is complimentary, and we have no problem with you taking your breakfast back to your room. Perhaps you got us confused with another hotel.

"excellent value"

5
11/05/2017

staff was pleasant and helpful, room clean and enough lighting to actually see! Slept like a baby. Pool and free parking are much appreciated. Restaurant was good, and quick. Great location for business travelers. Will stay here again next time i have business in Sac.

"If You Are On A Business Trip....Not A Good Choice"

2
08/05/2017

If you are on a business trip for more than one day in the area, it is not a good choice due to noise problems from the pool area. Many of the rooms are subjected due to the pool being in the center and many of the rooms on all levels surround the pool on all 4 sides.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am so sorry that you were disturbed by the people using the pool, it normally is very quiet, as most of our guests are business travelers during the week and they rarely use the pool as a gathering place. However, during your stay there was a city wide convention that filled most of our rooms and the guests decided to gather at the pool every night after their meetings. We did receive a couple of calls from guests about the noise at the pool after it was closed and we immediately took action by asking them to please respect our other guests and our policies and they happily complied. I hope you will give us another chance should your travels bring you back to Sacramento.

"Exactly what we needed!"

5
07/05/2017

We stayed at BW Sutter House the night of Chainsmokers concert at the Golden 1 Center. Parking was included in hotel fee, 10 or so minute walk to show. Hotel staff was great! Clean, comfy, fairly priced, and solid breakfast. I will definitely stay there again.

"Amazing stay! Thanks!!!"

5
07/05/2017

Great place! Home away from home! Place is clean and staff is very friendly and nice. Will be back soon! Look forward to my next visit. Thank you Yvette and team. Love my trips to Sacramento. I will stay there in the future.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, We love that you have made us your "home away from home" and we look forward to seeing you again soon!

"Excellent Location"

5
03/05/2017

My 2 brothers and I took a sibling trip, and stayed here. It is in a very convenient location, within walking distance to the Capitol, restaurants and bars. The staff were all very friendly and helpful. Room 238 overlooked the nice pool area and we all found the hotel very quiet and extremely clean.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I love taking trips with my siblings! You make such great memories, and we are happy to be a part of those memories. Thank you for staying with us and we hope to see all of you again.

"Quaint property, adjacent to downtown"

4
01/05/2017

My daughter and I stayed here with her dance team for a dance competition. The venue was within waking distance from the hotel. This is a nice older property if you want a smaller, quiet experience. The free breakfast was good and there was a decent variety. The pool was clean, but the water was too cold. The staff are welcoming, accommodating, and professional.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, we know that you have many hotels to choose from in Sacramento, and appreciate you giving us the opportunity to serve you.

"Convenient location"

5
30/04/2017

Great location near the capitol. The pool great on summer days. A couple of blocks from downtown and good restaurants. We took Amtrak and then used Lyft to get around and it worked beautifully. Crocker Myseum a must.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciate you taking the time to do so. We hope that you will make us your "home away from home" should your travels bring you back to Sacramento.

"Stay elsewhere"

2
29/04/2017

The staff was unfriendly and not helpful. They wouldn't honor the AAA discount mentioned online because I booked online and didn't walk in. The mattresses were old and uncomfortable . The rates were far too high for the quality of what you receive.

doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Your reservation was made thru Best Western International and the AAA discount was given to you when you made your reservation. I apologize for my staff, there is never an excuse to be unfriendly and unhelpful and I will be discussing this with my staff.

"Excellent service"

5
24/04/2017

Vicky was terrific at sorting out a difficult situation that we had created for ourselves. We could not have asked for better. The room was large and well equipped with a fabulously comfy bed. Breakfast was included the waffles were the best I had in the 2 weeks we were in America.

"Great!"

5
18/04/2017

Nice staff very helpful and friendly with a warm welcome! Very clean and big rooms, well located Downtown Sacramento, everything is at walking distance. We booked last minute and the whole place came as a very good surprise to us! We m recommend for any stay in Sacramento.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We are so happy that you enjoyed your stay with us and we look forward to welcoming you back!

"ONE NIGHT STAY"

5
15/04/2017

One night stay while family member was in the hospital. The hotel was easy to find in the night even though I wasn't 100% familiar with Sacramento. The room was clean, quiet and easy to find. Much appreciated the comfortable bed and hot shower. Cheerful and efficient staff.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review. We hope your family member is well.

"Great comfortable bed, nice room and great staff"

5
09/04/2017

Great service from the staff. Good location to walk into Old Sacramento. Good restaurants close by. Hotel Breakfast not up to European standard. It's a shame the younger clientele didn't keep the noise down......shouting and playing ball in the corridor late at night!.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and I apologize for the behavior of the young people that were here. We did speak with their chaperones asking that they supervise them better, to respect the other guests that were staying in the hotel. This group stays with us every year and this is the first year that they behaved in such a manner. They usually get compliments on how well behaved they are. Should your travels bring you back to Sacramento, we hope that you will stay with us again.

"Very Central"

5
08/04/2017

Very central. Good for touring the capital, the old city & anything else you want to see. The service in the hotel was excellent. Everyone was very helpful. We would stay in Sarasota again & stay at the Sutter House Best Western.

"GREAT STAFF AND GREAT BREAKFAST"

5
07/04/2017

Great Staff and breakfast, but the walls are somewhat thin so you could hear people, particularly children playing throughout the night. Once we told the staff about the children they quickly notified the room and took care of it so we were able to go back to sleep. They also do have you sign a noise agreement to during your stay in order to respect other visitors but clearly some people do not abide by this rule.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, and for your understanding about the children that were in the hotel. We hope to see you again in the future!

"Great hotel for the price. I was very impressed. Will stay here again."

5
07/04/2017

Updated, nice rooms. Functional little exercise room, and crazy nice staff. I have stayed here a few times over the years, and this latest visit spurred me to write a review. I highly recommend this place.

"Elegant"

5
04/04/2017

Different from your avg BW but good. the rooms feel so new yet so well designed. The bed is great, food for breakfast is the best and the staff is wonderful. Dont like driving up to the capital, but the company keeps making me. At least i can rack up the rewards and vacation somewhere really nice with the fam.

"Another great stay"

5
24/11/2016

This was our second time to Sutter House, great stay again. Room was always clean, bed is very comfy and great breakfast in the morning. Amenities plenished all the time and the staff are very obliging and friendly. The foyer has PC's for personal use but the hotel does supple free WiFi. If you require your import items kept safe they have safety deposit boxes in the foyer. Hotel within walking distance to many important streets including Old Sacramento that we visited frequently. The site also has a Sports Bar Blue Print which is excellent for a couple of drinks to unwind plus they serve food.

"The Sutter best Western in Sacramento"

5
19/11/2016

The Sutter best Western in Sacramento is a great place to stay the staff was courteous and polite and always willing to help it's a great location for doing business in downtown Sacramento plenty of restaurants and entertainment options close at hand

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We know you have many hotels to choose from in the downtown area, and we appreciate you staying with us!

"Convenient downtown access"

4
12/11/2016

This was a well appointed facility with great access the the Sacramento Convention Center. My room was very nice and the breakfast is plentiful. Appreciated the free parking over my two day stay. Restaurants, bars and theater within easy walking distance. Met the Best Western standards of quality at a value. There is a machine nearby projecting bird noises to prevent roosting and it took a bit to get used to until I tuned it out and it died down.

"Great location in downtown "

5
09/11/2016

I stayed here since I was going to attend a concert at the new Golden 1 Center. The room was clean and bed was comfortable. There was a variety of breakfast options so we were able to have a nice fulfilling breakfast. Staff was friendly and accommodating. Hotel is walking distance to the state Capitol. I would definitely stay here again.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, and we are so glad that you enjoyed your stay with us, and look forward to welcomning you back in the future

"I will stay here again"

5
07/11/2016

I used this hotel for a conference at the Sacramento Convention Center. Very convenient location. I was able to walk everywhere that I wanted to go including to the Convention Center. Staff is super friendly, I arrived before my check in and they allowed me to park there for free in advance of my check in which was very much appreciated. Breakfast is better than average. Room was really nice for the money. You never really know what you are going to get when you go to a hotel for the first time. I was very happy with my decision to stay here.

"Great DownTown Sacramento Hotel"

5
02/11/2016

Great place to stay!.....Location downtown was great next to busses and light rail. Neighbor hood is not so hot but makes for great entertainment at night! BREAKFAST was amazing and HOT FOOD was not expected Great Deal, Wonderful Staff and look forward to staying more -Two Feathers

"Was Expecting More...."

3
01/11/2016

We stayed at the Best Western for 2 nights and found it to be average at best. The room was nice and the bed comfortable but the bathroom looked like a dirty protest. The ‘artistic' designs on the walls were disgusting, it made me feel like we were in student accommodation. The buffet breakfast was again ok but I really resent eating off paper plates, using plastic cutlery and drinking from paper cups. I've stayed in many Best Westerns and usually feel there is a basic minimum standard. In my opinion this wasn't met. It felt very dated and certainly not 'European boutique'. The free parking was good given that everywhere else charges, location is good, and the reception staff were pleasant and efficient, but given the cost i'd look elsewhere next time i'm in Sac. I didn't have a bad stay, just expected more.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking time to review our hotel, we truly appreciate the feed back you have given us and want you to know we take each review very seriously.

"Great place, excellent breakfast!"

4
25/10/2016

Stayed here for a business trip and had a great stay. Nicely decorated rooms, quiet, clean, well stocked with toiletries. Bed was very comfortable and shower was powerful and hot. The free breakfast was absolutely excellent...varied and all good. Free parking too. Would stay here again!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for taking the time to review our hotel, we truly appreciate your feedback and hope to see you again in the future.

"Not too bad"

3
25/10/2016

Wasn't thoroughly cleaned and found some hair in the shower. No movie channels (hbo, max, starz, ect. Wi-Fi worked and had good speed. Some high priced restaurants nearby. Would probably come back but would like something closer to more amenities/ sportsbars.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, thank you for your review, I am truly sorry that you found hair in the shower, this is not acceptable and I will speak with my housekeeping staff. We take pride in being an "Ultra Clean" hotel and perhaps a refresher course is in order. We will be purchasing new TV's in the next couple of months and will be offering more channel selections. We hope that you will give us another opportunity.

"Loved My Stay"

5
24/10/2016

I loved my stay at this Best Western. I liked the way the rooms centered around the pool. The breakfast was way more than I expected, biscuits/gray, eggs/ sausage, waffle maker and mochas for the road. Free parking. I've already made my next reservation. 20 min. walk to Old Town. 8 min walk to Convention Center.

"I had to cancel"

5
22/10/2016

I booked here a few months in advance to attend a Brian Wilson concert. The night before, and long after cancellation was permitted, my wife fell and injured her shoulder. It was bad enough for an ER trip and a sling. The morning we were due to arrive I called to inform them there was no way we could make it and see what charges would apply, or even if I could, as this was well within the window of No Cancellation. They completely understood and cancelled for me. No fee was even charged. Talk about customer service even when giving up a sale! I can only assume the rest of the place is a great. six stars to the staff.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, and we hope that your wife's shoulder is healing, and that she is feeling much better. We hope that they next time your travels bring you to Sacamento, that you will stay with us.

"Great place, near the train station"

5
21/10/2016

Very helpful and efficient staff, large clean room, good coffee, large fridge and microwave, hot breakfast included, quiet location, secure entry, pool and patio, lots of parking. Ticked all the boxes.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Travler, Thank you for staying with us, and we hope to see you again in the future.

"Good location to "walk" Sacramento"

4
21/10/2016

Wanted to stay at a hotel for a good walking tour of Sacramento. This was it. Near Capitol building and from there you can walk to Old Sacramento and the new Golden 1 Stadium. I also walked to Sutter's Fort. Clean place with a nice breakfast. Would recommend it.

"Good city centre hotel"

4
20/10/2016

Quiet hotel in a walkable location to main parts of Sacramento (Capitol building and Old Town) and with good local restaurants nearby - one on site and Claim Jumper which we used. On site parking included secure area for motor cycles.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and for your review. We know you have many places to choose from in Sacramento, and are happy that you chose us!

"Great location and value"

5
19/10/2016

We loved this place the room was very clean and nice. We were in town for a concert at the Golden 1 Arena and were able to walk there and enjoyed a nice walk to the Capital as well.This hotel also had one of the nicest continental breakfasts I've seen.

"Good Location for Golden 1 Center"

4
17/10/2016

Nice place. Clean, comfortable rooms. Breakfast was typical of the rate included fare. Very easy walk to Golden 1 Center. Not much shopping or restaurants around by foot. Neighbors were a bit noisy in the early morning through the walls. Still would stay again and would try to get a 2nd floor room overlooking the pool area.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Travler, Thank your for your review! We love that we are so close to the new Arena and the wonderful stores and restaurants that will soon be opening. We hope to see you again in the future.

"Awesome Stay"

5
14/10/2016

My stay was very good. I love the staff they were so helpful. I would definitely like to stay again. The breakfast is also very convenient. They offered the basics of breakfast. The location is also great. a couple of blocks from the capital building.

"Poor Cleanliness"

2
12/10/2016

Bedspread, sheets and pillowcases were dirty. Obvious they had not been changed. Walls and baseboards were filthy. Mattress was uncomfortable, ripped, and needs replacing. The AC unit did not cool the room on the first night. I complained and it was better the second night. If all of downtown Sac was dont sold out, I would have left and got a new room.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We are so sorry for your poor experience, we take all of our reviews very seriously, and have always taken pride in the cleanliness of our hotel, that is why we eliminated bedspreads from our beds, and only use white linen. Our guest rooms are inspected before they are turned over to the front desk as vacant and clean, and I am looking into why this obviously was not done in your room, and to ensure this doesn't happen again. Again, I do apologize and hope that you will give us another opportunity in the future.

"One night, but used flannel in shower 'ultra clean' I think not"

3
11/10/2016

The staff here are great, all the ladies we dealt with were most helpful. Our first room was an adjoining room, the guy next door laughed at the top of his voice continuously so we asked to be moved, we just left Elko where a night in the Shilo Inn was still in our 'bad' memory bank. The second room seemed fine, we settled in and soon went out for food, upon returning with a Pizza, I found someone else's left overs on the phone book, not good??. I picked it up and put in the bin. In the morning as my wife was getting in the shower a dried up flannel fell from the curtain rail ironically on the back of the door it had a sign saying 'Ultra Clean' all rooms cleaned to an exact high standard. We wrote this information on the advice card left in the room. Breakfast was good and plenty of choice. We were allowed to leave our car at the hotel all day if needed ??

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We take pride in being an "Ultra Clean" hotel so when I read about you finding someone's leftovers and flannel left on our curtain rail, please know that I will take immediate action for more training on both the housekeepers and inspectors. I do apologize and hope that you will give us another opportunity, to show that we can do things right.

"Great place to stay when attending events at the new Golden 1 Center"

5
11/10/2016

Perfect location to stay for downtown Sacramento activities. I have stayed at this hotel many times while on business during trade shows at the Sacramento Convention Center. Bar and restaurant across parking lot is also very good. Rooms are clean and provide everything you need no matter how long or short the stay. Breakfast has a good variety of items to get the day off to a good start. Also the hours are good should you not be an early riser. I recommend the hotel to family and friends that are staying in downtown Sacramento.

"Comfortable hotel in a walkable neighborhood next to downtown"

4
11/10/2016

The best part of this hotel was the location: it was walking distance to most of the downtown Sacramento. The room was large and comfortable, as you would expect from Best Western. Parking was on the first floor behind the hotel and was free. The lobby was very small. Nevertheless it felt more like a hotel than a motel. The breakfast was just okay: similar to what you would expect in a budget hotel in the US. All in all we enjoyed our stay and would stay there again!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, I love that we are able to walk to the New Golden One Arena and other great attractions in Sacramento. We hope to see you again in the future!

"Lovely stay!"

5
08/10/2016

We had a great nights stay here. Our room was lovely. Very spacious and clean. It also had a fridge which was great. Location was absolutely perfect. It also had free parking and a continental breakfast in the morning.

"Perfect location for visitng Sacramento"

5
08/10/2016

We picked this property based on previous trip advisor reviews. The location was ideal, parking was easy and plentiful, the restaurant next door is first rate. Staff were friendly and attentive. Breakfast was great-eggs, sausage, yogurt, fruit, waffles, hot cereal, cold cereal, pastries, gourmet coffees, juices...I could go on and on. Generous seating and wonderful staff. Rooms are well equipped, beds are very comfortable. The courtyard with swimming pool is a nice seating area for happy hour-sunny if you want, umbrellas if you want shade. Overall very nicely kept property.

"Great place to stay!"

5
05/10/2016

We always stay here when we come to Sacramento for concerts. We saw Paul McCartney at the Golden 1 Center last night (amazing concert!) and booked the hotel room when we got the tickets. All the hotels were fully booked including the BW. The rooms are spacious and clean, beds are comfortable, staff is very friendly and accomodating. We asked for a different room location and even though it was fully booked they were able to accomodate us. Love the complimentary breakfast, lots of choices of hot and cold as well as fruits.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, thank you for your kind review, we are so happy that you enjoyed your stay with us and we look forward to welcoming you back in the future.

"Friendly Hotel "

5
04/10/2016

Just stayed one night, hotel room was very spacious and comfortable. Nice swimming pool area with sun beds. Really lovely reception staff, very helpful and friendly. Good location for local bars and restaurants and sightseeing

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We truly appreciate you taking the time to review our hotel and hope that the next time your travels bring you to Sacramento, that you will stay with us.

"Value priced place to stay"

5
04/10/2016

The rooms are done up very nice with central air so you don't get annoyed by the blower. Parking is under the hotel. The room corridors are open around a central courtyard with a large pool. Only drawback to the property is the slowest elevator in the city being at this hotel. The breakfast room is on the second floor so we walked down the stairs from our third floor room. No rooms on the first floor as it is just the lobby, elevator and the parking lot. Staff at the front counter were what every hotel should strive for. They are personable, fun, knowledgeable, and willing to help out in any way. That, and the decor of the rooms make this place a Plus,Plus!

"best value, great location"

5
28/09/2016

This BW is located within a short 10 minute walk to the Capitol and Convention Center. Comfortable bed, great complimentary breakfast and very friendly staff. Hotel offers a pool ad the rooms facing the pool are very pleasant, with patios on the deck. Another nice feature is having a refrigerator and microwave in the room.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to write a review on our hotel. We are so happy that you enjoyed your stay with us and hope to see you again in the future.

"Great hotel"

4
25/09/2016

This is a good hotel, we were here when temperatures were very hot and we found that our room was kept lovely and cool by the air conditioning but also because of the shade afforded by the external walkways round the pool. The staff re extremely friendly and helpful. Weekend rates were advantageous and Sacramento is great.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review. We hope that the next time your traveles bring you to Sacamento that you will stay with us.

"great place to stay"

5
21/09/2016

this has a very wonderful staff super nice and always a smile they go out of there way to help anyway they can. the breakfast they have has a great selection of hot or cold and a lot of fresh fruit I will only stay here when I go to sacramento it is close to everything

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, I am blessed to have a staff that genuinely love people. We are looking forward to welcoming you back to your "home away from home"!

"Very Good Hotel"

4
20/09/2016

Nice hotel to stay at within walking distance of places to eat. Hotel staff were very helpful. Very close to State Capitol and other major downtown places. For the price of the hotel, it's quite a nice place to stay.

"Free Parking!"

4
19/09/2016

I was here for a women's conference with two friends. Last year we stayed at a motel quite a ways away from the Convention Center and had a hard time finding parking. The Sutter House was convenient, clean, comfortable, and gave us free parking not only for the Friday night we stayed but for the next day as well. Yippee! The breakfast was very nice-- I always appreciate protein such as eggs and sausage. I'll be staying here next year as well!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for sharing your experience with us, we hope that you will stay with us next year when your convention comes back to Sacramento.

"Great Hotel"

5
18/09/2016

This hotel was a very good value for Sacramento. The service was excellent and staff was helpful with the questions that I had. The breakfast was hot with a very good selection of item. located very near the Convention Center and Old Sacramento.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to review our hotel, we truly appreciate your feedback and hope that you will stay with us should your travels bring you back to Sacramento.

"Clean"

5
16/09/2016

A very good, clean room and a very nice continental breakfast. A quiet area with a small restaurant/bar very near. We walked to Old Sacramento (about 11 blocks) and the State Capitol building was about seven blocks.

"Lovely hotel in a good location"

5
11/09/2016

We stayed for two nights. The room was lovely with two comfortable queen size beds. The breakfast was continental but plenty to have. Staff were friendly. Nice pool,area. There is free parking here which is a great added bonus. It is a 20 minute walk to Old Town Sacramento.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We love that we are so close to everything downtown, and are happy that you enjoyed your stay!

"Best Stay Ever"

5
11/09/2016

Everything was perfect from the check in to our check out. The staff was pleasant, helpful, caring, kind, professional, etc. The room was clean and the bed was comfortable. Not only was the room smoke free but the premises was smoke free. the next time we find that we need to stay overnight in Sacramento we will stay at the Best Western Sutter House.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We are so happy that you enjoyed your stay and look forward to welcoming you back!

"Good hotel, very convenient"

5
11/09/2016

Within walking distance of the majority of attractions. Decent breakfast, normal waffle machine, breads, fruit, cereal most hotels have. Liked being able to park in central city without extra charge. Clean and friendly front desk person.

"Fitted sheets!"

5
09/09/2016

This place is very nice. Nicely appointed, great breakfast, clean and FITTED sheets. Who has fitted sheets?! Bed wasn't that comfortable though. ?? The staff was helpful and very nice. Great location too.

"They Do Well with an Old Facility"

4
07/09/2016

This building has been around a long time but the rooms are clean and well appointed. Room has a mini-bar and microwave. There is an outdoor pool that is fine to use. The breakfast was solid, hot and cold, but in a rather dark room. Front desk staff were welcoming, pleasant, and helpful. And here's a touch I have never seen in a hotel of this mid-range category. When I walked into my room for the first time, the AC had made the air fresh but not too cold and the radio was playing softly a classical music station. A very strong first impression.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, and we are so happy that you enjoyed staying with us and look forward to your return.

"Nice hotel..........."

5
06/09/2016

great place to stay. very comfortable, great service....clean, very nice room, excellent people working at hotel, housekeeping very nice people....Definitely would book again in future..Close to Old Town, and great deli a block away Tony's.... Overall, a relaxing stay fro the two day stay....

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, Tony's Deli is one of my favorite places to eat, they have wonderful salads! We hope that you will consider us your "home away from home" and look forward to seeing you in the future!

"Exceptional"

5
04/09/2016

The hotel is located in central Downtown. Park your car in the covered/shaded garage and walk to Downtown sights. While the architecture is 50s style, the property is very well maintained and wherever possible has been upgraded with contemporary features -- LED lights make the bathroom bright, the towels are large and plush, the bedding is high thread count and speaks luxury. Everything is clean. Quiet. Friendly and welcoming staff. WiFi works perfectly. Excellent air conditioning. Usual spread of Best Western breakfast items. With the impressive upgrade of elements and the welcoming staff this is a property due the most "stars" possible.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we hope that you will stay with us the next time your travels bring you back to Sacramento!

"Darling outdoor pool and patio area!"

5
01/09/2016

My sister and I stayed at the Best Western Plus Sutter House in August . We were quite pleasantly surprised with this hotel. The lobby was welcoming. Our room was very spacious and tastefully decorated. The beds were very comfy. Nice to be in a roomy room! The staff were friendly and very helpful with directions and information. The pool and surrounding patio area were lovely! We sat outside to read and just enjoy the day. The location was great for us. There is a restaurant adjacent to the hotel. Not part of Best Western but convenient. We had lunch there. The food was ok but the atmosphere was a little tacky. We had a short 4 block walk to the state capital. The tour is free and interesting. It's a short drive to the Sacramento Zoo. I would definitely stay here again! Our only negative was that the TV didn't have an on screen guide!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, we love that our pool is in a private courtyard, away from the hustle and bustle of the downtown area. We are in the process of purchasing new TV's that will be able to accommodate a screen guide, they should be installed before the end of this year. We are looking forward to the opportunity to serve you again!

"Wonderful"

5
01/09/2016

My family and I highly recommend this hotel and their staff to others. It was a great experience every time we have stayed there. This will be our hotel of choice every time we go to visit our son at Sac State.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, we are truly grateful that you chose to stay with us and we look forward to welcoming you back when you visit your son.

"The Best, Best Western ever!"

5
01/09/2016

We had a wonderful experience here. The receptionists were very courteous and friendly, the room beautiful and comfortable, the restaurant staff and food excellent and so convenient. We stay at Best Westerns whenever possible and this one is wonderful. It definitely deserves the PLUS designation. We'll be back!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We truly appreciate you taking the time to write a review on our hotel and look forward to welcoming you back in the future.

"Scratchy sheets"

3
01/09/2016

Very nice hotel, centrally located, easy walking distance to everything. Up and coming area. Convenient location to many restaurants. Friendly and helpful staff. Rooms are immaculately clean and up to date with brand new bed and furnishings. The only problem that I had was the scratchy bed sheets. Their bedsheets although they're being changed everyday are all worn out and very scratchy. I think this would have been fine if I was only spending a night or two but spending a whole week with scratchy sheets was just simply horrible experience for me. I would have given this hotel a higher rating had it not for the scratchy sheets which cost me many sleepless nights. I almost wanted to go out and buy my own sheets at the store. But I am here on business and have no time to do it. Wish we didn't have to give up our manufacturing to 3rd world countries. This is what we get inferior products that don't last and fall apart on us. Everybody pays the price in the end for cheap stuff.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I am so sorry that you had such an uncomfortable stay. I have shared your comments with my housekeeping department, for there is no excuse for putting worn scratchy bed sheets on our beds. We budget thousands of dollars a year for replacing old linen and terry as we know the importance of a good nights sleep for your guests. We hope that you will give us another opportunity to serve you.

"A nice hotel for the value"

5
23/08/2016

We enjoyed the hotel and would certainly return. The staff are very friendly. We walked to Old Sacramento and the walk was about 15 minutes. The surrounding neighborhood is a bit unsettling so we took Uber back to the hotel. The room was nice and very clean. We enjoyed the breakfast...Nothing fancy but good.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we love that we are so close to Old Sacramento and the Capitol. Should your travels bring you back to Sacramento, please stay with us!

"Great location, service"

5
23/08/2016

Great location, great service. Friendly staff. Nice, clean rooms. Breakfast could have more healthy meal choices but you will be able to get something to get you going until lunch. Many other hotels in downtown area but if you pick this one, just as nice as any place else. Easy parking and adjoining restaurant with good service and good food.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciated you giving us the opportunity to serve you and hope that we will see you again in the future.

"Great welcome and quality hotel"

5
17/08/2016

Nicely located hotel near the city center of Sacramento Professional welcome and personnel dedicated to the client Breakfast with various choice and product of very good quality On top, nice sweaming pool in the middle of the hptel where you can enjoy some quiet time

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciate you taking the time from your busy schedule. We hope that you will stay with us again in the future.

"Great location, good for conferences"

5
16/08/2016

I used the Best Western's conference room for a deposition that i was taking. The conference room was great, and much bigger and more accommodating than the conference room I used on a previous occasion at the Four Points near the Sacramento Airport. I wound up booking a hotel room for one night, and I had a great stay overall. The scrambled eggs at breakfast were subpar, but the breakfast was otherwise pretty decent, especially for a free breakfast. I love the waffle maker! The front desk staff were friendly. Though there was some confusion and mix-up over my check-out time, the staff did their best to resolve the situation as efficiently as possible. This location is conveniently located to restaurants and bars in downtown Sacramento. I didn't use their gym, but they do have one (although it's minimal). I'm disappointed I didn't get a chance to use the pool!

"Nice Stay"

4
14/08/2016

A very nice hotel for the rate you pay. The Staff is very warm and friendly as they greet you and check you in. Very secure and safe with a restaurant and full bar next door .......or you can explore other nearby restaurants.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your kind review, we truly appreciate your business, and hope that you will stay with us again real soon!

"Great All The Way Around"

5
12/08/2016

We've stayed at this property many times in the past and for good reason. Staff are friendly and professional, location is fabulous, rooms are clean and comfortable, and the breakfast is great. I highly suggest this hotel if you find yourself in the downtown area of Sacramento.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Great All the Way Around, We love that we are your "home away from home" and look forward to seeing you again!

"Family Friendly"

5
11/08/2016

I was pleased with the pool side room and the inner corridors of the hotel. I felt safe and secure while traveling alone with two children. I was glad the hotel was within walking distance of the capital and the old town area.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Family Friendly We are so happy that you and your children enjoyed your stay with us and hope that you will return often!

"Great Location/Great Room"

5
01/08/2016

The hotel has recently been renovated with bright colors in the interior with a Key West meets Northern Cal look. The staff was very friendly, too. We arrived about 1.5 hours before check in and they were able to accommodate us with early check in without hassle or groans. Our room overlooked the pool, which was the perfect temperature and offered the opportunity to just hang out and enjoy the weather, as well as a relaxing dip. The parking was free and in a garage, which was a great bonus for such an urban property. My only suggestion would be to request a poolside, 1st floor room. They have sliding doors which open up to the poolside with a table and two chairs. The breakfast was your standard, free hot breakfast you get from a hotel. But with most hotels offering free breakfast the room was packed in the morning making it difficult to get any food. The bed was SOOOO comfortable, too. I would definitely recommend this property to anyone!

"Beautiful."

5
29/07/2016

The hotel was beautiful. I loved walking in the room and having jazz play. First expression was a 10 if not 11. The beds were super comfy and cozy! I slept amazing, Def a good hotel to stay at, I would recommand the Sutter House to anyone.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are so happy that you enjoyed your stay with us and we look forward to the possibility of welcoming you back!

"Comfortabel stay."

5
26/07/2016

We had an enjoyable time staying at this hotel. There were no problems. The location was very convenient to the conference location and other amenities. Public transportation was accessible. Given the opportunity, we will stay again.

"Very comfortable one night stay in sunny Sacremento"

4
22/07/2016

We stayed one night here in June and have to say it was a very comfortable experience . On arrival we were met by a very friendly receptionist which is always one's first experience of any hotel .So a good first impression .Our bedroom was very comfortable and quiet looking onto a very clean swimming pool . The situation is well placed for central Sacremento with the Capitol a short walk and old Sacremento a short distance further . The hotel's accompanying restaurant is also good value with friendly service . All in all we rather wished we had spent 2 nights .

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are so happy that you enjoyed your stay with us and hope to see you again in the future.

"awesome front desk staff"

5
19/07/2016

Front desk staff was incredibly friendly and helpful. Rooms were nice and clean. I didn't use the pool, but the whole pool area looked nice. I even emailed them for airport shutle advice and promptly received several options and prices of local services. The complimentary breakfast was an average hotel breakfast.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, I am truly blessed to have such a terrific staff and I appreciate your kind comments.

"Nice, reasonably priced with EXCELLENT service"

4
19/07/2016

Nice, clean quiet hotel, a few short blocks from Convention Center. Super pleasant employees. Good breakfast room, very clean pool, safe parking (the area is a little sketchy at night). They allowed me to leave my vehicle in the covered parking area during the last day of my conference (after I checked out) saving me $$ parking. However, it was the staff that made the stay so positive for me.

"Comfortably unique"

4
18/07/2016

The best asset of this hotel was the close proximity to restaurants and attractions - it's right in the city center! For being in the center, it is quite comfortable and quiet, and despite certain flaws to the interior of the room (it was not very tidy), the sophistication of the interior design made up for that very slight flaw. Other than that, I quite enjoyed my stay.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We love that we have so many restaurants and attractions around us, that you can walk to the capitol or the governors mansion, take in a movie at the IMAX theater, visit one of the great museums we have in Sacramento, or just relax around our pool. We look forward to welcoming you back!

"Comfortable"

4
17/07/2016

This is a nice stay, close to everything in the downtown area. Bed was comfortable, desk staff was friendly and helpful. The breakfast was clean and well maintained, and tasty for a typical hotel breakfast. I would definitely stay here again!

"Fantastic Place to Stay"

5
05/07/2016

I booked a room with this hotel while trying to plan a last minute trip to Sacramento to visit family. I did not do any research on this specific property but I had a general idea about what to expect as I too work for Best Western. I was very impressed with our room as far as the decor and its size. The bathroom was modern and gorgeous. I have stayed in hotels that charge more a night but they do not offer nearly as many (if at all) free amenities such as breakfast and wifi. Another plus, the location of the hotel is close to the Capital building and Old Sac.

"Overnight stay "

5
03/07/2016

Rooms were clean and tidy. Location quiet and only a few blocks and stroll to centre and old Sacramento. Great overnight stay, staff were friendly - great coffee shop across the road. Restaurant had lovely Tapas and good al a carte menu. Pool was excellent.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we truly appreciate you taking the time. Hope to see you again in the future!

"Upgraded and safe right in city center Sacramento"

4
30/06/2016

GPS found the hotel easily and check in was quick. Having access to the elevator be only through the lobby seemed like an inconvenience, but we came to realize it's a security plus. Room was very nice, large, up scale bathroom sink. Comfortable bed, refrigerator, good wifi, big work desk, hot water and a nice breakfast. A couple of waffle stations, foods spread out so traffic flow was good. Oranges and apples were the fruit and several choices for those of us watching their carbs. Convenient to the downtown and old town, six or eight blocks to the freeway, so it would work to go to the airport or the arena. We'd stay here again.

"Beautiful, Comfortable, Clean, Friendly"

5
30/06/2016

Staff were friendly and helpful, there was soft music playing in my room when I entered. The room was clean and nicely decorated, the bed was comfortable, and there were plenty of accessible outlets for charging my many devices. Breakfast was quality (especially the eggs and sausage!)

"Nice, Clean and Reasonable Hotel in Downtown Sacramento"

4
30/06/2016

This hotel has done a nice job with decor and atmosphere so that it feels more like an upscale hotel. It's a nice find in the downtown Sacramento area and close to everything. It's a good value compared to the big hotel brand alternatives.

"Great stay!"

5
27/06/2016

Many thanks for a wonderful experience at Sutter House! Friendly, helpful staff made for a great stay. The hotel was clean and well-appointed, convenient to many of the venues we were visiting on this stay. We appreciated having such a nice place to lay our heads each night.

"Good value"

4
26/06/2016

I stayed here for one night with my two small children (1 and 4) and my mom. The staff was extremely helpful, the pack and play was all set up, they easily answered questions, and helped me with extra items I needed. The location is fine in downtown Sac, convenient to some tourist activities like the Capitol. My only complaint is that both my mom and I thought the mattresses felt old and somewhat uncomfortable.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we truly appreciate you taking the time from your busy schedule to let us know how we are doing.

"Excellent Old World Service in Sacramento, CA"

5
21/06/2016

Will stay at this location again. Downtown Sacramento is a surprise and delightful for its government offices, museums, parks and tourist attractions. The pool, the breakfast and the flat walking/riding offer much in the way of live ability inside the city. You don't need a car when you stay here.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We love that we are located downtown in the middle of everything, and are happy that you enjoyed your stay with us!

"Great location"

4
18/06/2016

We were pleased at the large room, refrigerator, and coffeemaker, a must for me. We were able to park our car and walk everywhere including meetings. We found a great happy hour with $6 margaritas and $5 for 3 generous tostadas. Maya had a lovely outdoor patio not far from the hotel. Missed cheese omelettes,bacon and already made oatmeal that Hampton Inns provide, but our son enjoyed his pancake. Plenty of fruit, yogurt and cereal to start the day. We will return, as General MacArthur said.

"Best Western Sutter House, Sacramento, CA"

5
16/06/2016

I was on my way to a family wedding in Lake Tahoe and spent the night in Sacramento. I was meeting my husband the next morning at the airport where he was flying in from a business trip. Since I was by myself I wanted a decent hotel in a safe location and a reasonable price. I searched the internet and from their website I felt comfortable. Best decision I ever made. I would stay here again in a heartbeat and suggest anyone traveling through the Sacramento area to do the same. You will not be disappointed.

"Great place!"

5
11/06/2016

We stopped here for a night on our way to Disneyland. We were tired after 13 hours of driving and it was a super quick and easy check-in. The room was very nice, clean and comfortable. Our room opened up to the pool which our kids loved. The next morning we were pleasantly surprised by the HUGE continental breakfast. Waffles, breakfast burritos, biscuits and gravy and much, much more. All of the staff we interacted with were friendly and helpful. Free and safe parking was another bonus. There are many food and entertainment options just steps from the hotel. I would recommend this hotel without a doubt.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Travler, Thank you for taking the time to write a review. I know you and your family had an amazing time in Disneyland and hope that you will stay with us on your return trip.

"Best Western Sutter House Inn"

4
10/06/2016

Super friendly staff with professional attitudes. TV quality not great, but continue to stay due to enclosed access and security and overall cleanliness of room. Breakfast typical of what you see for a continental and has spacious dining area with again, friendly and helpful staff.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we are happy to tell you that we have plans to replace all of our TV's this year and will be adding many more channels for you to choose from! Hope to see you again!

"Great Stay in Downtown Sacramento!"

5
08/06/2016

Easily one of the best hotel stays I have experienced - worldwide. The property is absolutely amazing - rooms, pool, lobby, and covered garage parking . . . . all in downtown Sacramento. The adjacent restaurant and nearby convenience of the downtown atmosphere cannot be beat. Any repeat visits to the area will DEFINITELY include utilizing this hotel.

"Prejudice front desk employee, Not good business"

2
05/06/2016

It took me a couple of months to collect my thoughts, My name is William Jackson I have a few co workers that love staying at the Sutter House. I walked in the lobby asking for any availabilty without a reservation, Vicki was her name quickly shouted out we are sold out sorry. So I walked back to the car where my co-worker was waiting, I then asked him to walk in without a reservation & she quickly checked him into a room for him. I waited outside to cool off because I was really upset.I have have dreads a little over weight & I am a black man she stereo typed me probably being a homeless person. I work for the government. I finally came back into the lobby shifts had just changed. I approached a black woman at the desk and explained to her what had just happened, she apologized & the look on her face she was very embarrassed. I asked her for her managers name & she handed me a business card. I have called twice to the general mgr & never a response, unless she have someone else listening & following up on messages she would have heard the anger in my voice. If I ever stay again I will definitely make sure Ms.Yvette is working, the two days we stayed she apologized every time she saw me. Thanks for letting me vent. I don't expect a email or a phone call from the hotel. I know Vicki was being judgemental. You need to have more professional employees like Ms.Yvette

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Please let me express my sincere apologies, Vickie and Yvette have been part of my hotel family for many years and they have received more letters of compliments than I can count. So I was extremely disappointed to say the least, of how you were treated. I always share the comments we receive from social media with my staff and when Vickie read your comments she was distressed to think that you thought she was stereo typing you or worse that she was prejudice against you. I have contacted my IT people to have my phone checked as I never received your two messages, for I would have responded immediately to you, and I've tried to find your reservation in our computer so I could perhaps get your number from it and call you, but no reservation was found. Again I want to apologize, and would be happy to discuss this further with you.

"Great staff!"

5
05/06/2016

I've been staying here for the past 4 months one day a week. Every time I check in Yvette is there to greet me. she's so nice and easy to work with! The beds are very comfortable and the rooms are very clean. All of the staff is nice. Anita is always there for breakfast.. Probably the only improvement I would make is to offer different things for breakfast. They always have the same thing - waffles and continental breakfast items. Although, it does say "continental breakfast!" Some of the other BWs offer different things each day.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your kind response and also for your great suggestions. I am so blessed to have such a wonderful staff and truly appreciate you making us your "home away from home".

"Air conditioning broken; no staff communicated anything"

1
31/05/2016

May 31, 2016. It's 103 degrees today. Yesterday was 99 degrees. Air Conditioning is broken. Staff hasn't communicated anything, like when repairs to system can be expected, hasn't offered any waters, no snacks. No call with other accommodations offered. Not even an apology. No housekeeping service on Monday memorial holiday. Staff hasn't offered to open continental breakfast room items. How much is a case of water, ice cream, snacks. Geez. Unbelievable.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I do apologize for your experience at our hotel. We wanted our employees to be able to enjoy the holiday with their families so we had minimum number of housekeepers working on Monday, and they were to do all of our "stay overs", we did have supplies at the front desk for those that might have needed extra items. The water pump on the air conditioner went out in the middle of the night, so we chose not to wake our guests to inform them, hoping to get the problem fixed before they got up. We thought that they had it repaired however, it only lasted a few hours, then a/c company had to return to do more repairs while trying to find a new one locally on a Holiday. I thought that we communicated with our guests, especially apologizing for the inconvenience this caused them, so please accept my sincere apology.

"Best Western MINUS Sutter House"

2
31/05/2016

I expected more out of Best Western Plus. It's located in bit of a sketchy downtown neighborhood with loud motorcycles and bums around at night. The room was roomy BUT the air-conditioning system continually broke down and repairs did not last. Needless to say, this was a nuisance, especially when breakdowns occurred after midnight, interrupting sleep. Can't Best Western maintain their critical A/C equipment? This was May, several months before REALLY hot weather arrives. On the positive side, the continental breakfast was pretty good and location about 1/2 mile from Old Sacramento and a few hundred yards from the State Capitol building & grounds.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I am so sorry that you had to experience the water pump going out on our air conditioner. The hotel has a maintenance contract with one of the top companies in the U.S. and we receive quarterly service and inspections, as we are a firm believer in preventive maintenance, our maintenance department also inspects the unit once a week. Unfortunately there was no way of knowing that the water pump was going to throw a bearing. We did take immediate action, unfortunately a new water pump was not to be found in Sacramento, so one had to be ordered and expressed shipped to us. In the meantime we tried having the existing one repaired so we could get back up and running. This did take a few tries, and we finally got it running. I hope that the next time you are in Sacramento that you will give us another chance.

"Very good stay"

4
29/05/2016

The main advantages are the central location (walking distance to the Capitol, Cathedral, etc.) and the newly remodeled rooms and hallways. It was also very quiet, which is important for us. The continental breakfast was above average, with good coffee. Detracting somewhat from the experience were the small size of the room, the plain exterior of the hotel, the cramped garage, and the presence of a few hairs in the bathtub. But the overall experience was very positive. The staff were friendly without being pushy, and the central courtyard (with pool at bottom) was a pleasant place to relax. Another plus: the AC was a new central air unit, easy to use and very effective, much better than those loud clunky metal units you still see around sometimes.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are so happy that you enjoyed your stay with us and look forward to welcoming you back in the future

"Only if you want superior service and super wi-fi"

5
29/05/2016

This property has been upgraded and deserves designation as a Premier Plus Best Western. Best wi-fi I have ever experienced at a hotel, bar none. Room was immaculate and was ready for occupancy...nice and cool on a hot Sacramento day. What makes this a great location is the consistency of the staff from the manager to the clerks to the food room workers. I would not hesitate to stay here whenever I had business in Sacramento. The bed was very comfortable with way above average pillows. Towels were first rate. If I quibbled, I would say that the soap could definitely be better...one small bar and not very elegant...gives them something to work on making better and helps me reach 200 characters.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler We truly appreciate you taking the time to review our hotel, and want you to know that I am in the process of changing out our hotel amenities ie: soap, shampoo etc, and appreciate your feed back on them. We hope that the next time your travels bring you to Sacramento you will stay with us!

"Great Hotel Downtown Sacramento"

5
28/05/2016

If you're in Sacramento and looking for an affordable hotel, this is a perfect choice. The rooms are very clean with update decor. Upstairs pool and free wifi. I stayed with my family and I was very happy with it.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler Thank you for your nice review, we truly appreciate you taking the time from your busy schedule, and hope that you we will see you again in the future.

"Great stay"

5
26/05/2016

We arrived late and left early due to commitments, however our stay couldn't have been better. Lovely big room and a comfortable bed. The decor is dated, but this didn't take anything away from our experience. The selection at breakfast was fantastic. Overall a great stay and we'd stay again.

"Disappointed"

3
24/05/2016

I expect a bit more out of Best Western. I found this property to be average although the front desk staff were very nice. Our room had a stain on the carpet and I found the room itself to feel dark, even with the drapes wide open. The open portion of the 2nd floor walkway appears to be tilted and this concerned me. Maybe this is to drain the walkway in the event of rain. You can walk to a lot of restaurants and bars but the area is a bit sketchy. The restaurant associated with the hotel closes at 10:00 so if you want to enjoy a drink or snack after an event, be prepared to walk a few blocks..

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, and I am truly sorry that your stay with us was a disappointment. Our burgundy colors and dark woods, contrasting with the white linen and light walls are supposed to give you a feeling of warmth and comfort, but appears to have done the opposite for you. Our walkways are very secure however, sloped a little and you are right it is so water will drain properly. The restaurant that is on our property is not owned by the hotel, their bar is supposed to stay open later than 10:00 with a limited snack menu, I will look into why they were closed. I appreciate you taking the time to let us know what we are doing right and how we can do better in the future, and hope that you will give us another opportunity in the future.

"WALKING DISTANCE TO EVERYTHING"

5
23/05/2016

Located in the heart of Sacramento, almost all tourist destinations are within easy walking or trolly distance. Many homeless as you walk about but they keep to themselves. Night time safe to see the capital all lit up or go out for dinner. Staff VERY friendly and helpful at any hour of the day. Quiet rooms day and night.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Travler Thank you for your review, we love that we are in the "heart of the city" and walking distance to just about everything! We look forward to welcoming you back.

"Sweet!"

5
22/05/2016

This hotel was perfectly located near when I needed to be for business, the rooms were clean and the staff was amazingly helpful and considerate. Would recommend! Loving the pool in the center, although I didn't get a chance to use it this time :(

"Sacramento gem"

5
22/05/2016

Great bargain and excellent amenities for the Sacramento area. Love the attention to detail such as hygienic TV remote. Excellent service and great value. Motel has complimentary breakfast and dependably fast Internet plus free parking. Rooms appear recently remodeled.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you taking the time to review our hotel, we truly appreciate your business and hope to see you again!

"Qucik weekend trip"

4
20/05/2016

The reception staff was very friendly and attentive. We checked in late and she made sure we had a room that best fit our needs. The breakfast was somewhat skimpy, basic continental breakfast. There were lots of volleyball players over the weekend. Parking lots are very small but we appreciated the free parking. We will consider staying at this hotel again. Close to restaurants.

"Small improvement needed"

3
20/05/2016

Room air quality impacted by clogged air filters in the ceiling. Don't walk to Old Town Sacramento; homeless, bail bond business offices everywhere, courts, and tons of smokers on the sidewalks. Rooms are very nice, plenty of extra large pillows, bed is comfy, bath has a very nice shower head, and the breakfast room is well kept. Good coffee.

"Better than I Was Expecting"

4
19/05/2016

Honestly I didn't have high expectations for our hotel this weekend in Sacramento, but when I opened the door to our room I was pleasantly surprised. At first, I was a bit worried, and a bit relieved based on the neighborhood, when you could only get to the rooms by going through the lobby elevator. The elevator was small and slow, and walking to our room from the elevator we passed through a central open area with the pool in the center. There were people at the pool blasting music and being generally loud. I was glad to discover our room was on the side away from the pool (but on the street). The room seemed to have been recently remodeled with nice linens on the beds. The bathroom was very nicely fitted The location was great. Right near the Capitol building and the convention center.

"Just fine"

4
19/05/2016

Sutter House BW is well located; very close to the capitol, city hall, downtown shops, and convention center and with free parking, a truly good deal. Even walking distance to old town, Crocker Museum, and even more shopping -- if the weather is just right. Had room w/ outside window only on 2nd floor; quiet, just fine for a quick overnight. IHome for docking my phone -- lots of pillows and comfy bed. Pool looked fine for families. Best surprise: with the complimentary breakfast they serve biscuits and gravy, and you can self make Belgian waffles.

"Great for Short Stay in Sac"

4
17/05/2016

This hotel is conveniently located in Midtown, walking distance to loads of great restaurants, clubs, convention center, memorial auditorium and even the Capitol. We stayed 1 night for an event at the convention center. Our 2 queen room was small and strangely laid out, but clean, updated and quiet. The price was competitive and the included breakfast was generous. My only real gripe is that, when I arrived, there was no parking in the garage. I had specifically chosen a hotel that had parking because it can be a nightmare to park on the street in Sac.! I ended up parking 3 blocks away and walking to my room after dark.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, I am so sorry that our garage was full and that you had to park on the street. Generally parking is not a problem as most of our guests fly into Sacramento. Should your travels bring you back to Sacramento, we hope that you will stay with us again.

"Older but Very Good"

4
15/05/2016

Although this is an older hotel, they have updated the rooms and the rooms are now very up to date. Not fancy, but nice. The breakfast selection was the best I have seen for hotels with breakfast places. The elevator is small but fairly fast. Desk clerk gave good information to all who asked. Business Center Computers use Windows System 7 -could be updated, but worked fine for printing a boarding past, AND the clear on duty was very helpful to another person who was unfamiliar with how to print a pass.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we hope that the next time your travels bring you to Sacramento that you will stay with us!

"Convenient and updated in the middle of downtown!"

5
15/05/2016

We were pleasantly surprised when we stayed at this Best Western in the middle of downtown Sacramento. It was clean, updated, not noisy (until the weekend, and the noise was brief). I was in town for a funeral, and it was a very pleasant place to come back to every night!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, we are sorry for your loss, and hope that the next visit to Sacramento is for a fun filled time!

"Great stay"

5
13/05/2016

We attended a tournament at the convention center and I thought this hotel was a great choice. It was walking distance and because they offered free breakfast, free wireless and free parking it was a great deal! The bed was super comfortable too. We would have spent double the cost at one of the larger hotels. We had a room off the pool and the kids thought that was cool.

"when in mid town!!!"

4
11/05/2016

One night stay on business!! Very comfortable and quiet room. Superb staff greeting me upon arrival. Large and welcoming room with all the amenities (Fridge, etc.) Only complaint is the small breakfast room and the choices. Biscuits and warm gravy?? Really?? Also, too small for the families that also stay here as kids jostled to get the food and the juices. I finally left and went somewhere else.

"Pleasantly surprised"

4
11/05/2016

For some reason, Best Western Plus has been off my radar in the past. I chose this hotel purely for it's location, and was pleased to discover that the hotel was a nice place. Clean, quiet, everything worked. Staff were very polite. No complaints, and I'd stay there again if I needed to travel to the area again.

"Great place to stay midtown"

5
09/05/2016

This is a quiet hotel, looks older, but well updated. The staff are extremely helpful and nice. The location is very central for us, also close to our favorite restaurant in Sac, The Melting Pot. The only bad thing would be the slow internet connection, but that seems to be the norm with hotels.

"Right in the heart of downtown Sacramento"

5
05/05/2016

For the park advocacy day meetings at the Sacramento Convention Center, and meetings at the Capitol, you need to be close the action - Best Western Sutter House has a good location, a nice restaurant, light rail across the street, and it is an easy walk to many shops and cafes, and the Capitol itself. The rooms are in the heart of town, but quiet. Everything very clean and up to date. A great value for this area.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I love that our hotel is in the "heart" of the city, and one of my most favorite things to do is walk the grounds of our beautiful Capitol. We are happy that you enjoyed your stay with us and look forward to welcoming you back.

"Nice clean room, colorful curtain"

4
04/05/2016

After a long line to check in (bad timing on our part, people from a conference were also checking in), the room is comfortable & clean. As another reviewer mentioned, open restaurants are limited in the downtown area- maybe especially on a Monday evening. Free parking & wifi are available. Standard continental breakfast.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, and thank you for your patience during the check-in process. We hope to see you again in the future!

"Not good for females traveling alone"

3
29/04/2016

I travelled to Sac on business (alone) on 4-25 to 4-27 and stayed here 2 nights. I arrived at 10:30pm and asked the clerk to point me to restaurant. He advised that restaurants close early in "Sacratomato" (even fast food) and my only choice was the 7-11 a few blocks away. There were no people on the streets and very little cars. There is a homeless problem in the area because I ran across no less than 15 homeless people sleeping in doorways. When I returned, there was a homeless man crouched on the ground 10 ft from the lobby entrance. I did not feel safe. The downstairs rooms also have sliders to a patio - another point of entrance. The walls and ceilings are VERY thin. I was able to understand the conversations of my neighbors. Breakfast was mediocre (make your own waffles was nice), the room was clean, but dark. It is a typical budget hotel in a bad area of town.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your review, it is a challenge to find a restaurant open after 10:30pm at night, especially on a Sunday night. Sacramento is working on a solution for the homeless population, as are a lot of city's across our great nation. I have asked our Vending Company to add more healthy choices to our vending machines in hopes that this will give our late arriving guests some options.

"nice service and dog friendly"

5
27/04/2016

Great location with a 15 minute walk to old town. I got to bring my little dog and the room was super comfy and clean. Would definitely stay here again. The breakfast looked good and plentiful too, and the pool area clean and relaxing. Most of all it was quiet and that is very important to me!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We love dogs!!! they are part of our family, and we so appreciate your kind review. We look forward to welcoming you and your little dog back.

"Nancy Dillon Review 4/19 - 4/23, 2016"

5
26/04/2016

Superb and gracious service by all of your staff, especially the front desk. Breakfast was a great selection of fresh food that was very much appreciated. I will highly recommend and would be pleased to return in the future. A wonderful experience.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we look forward to welcoming you back!

"funky cool !!"

4
22/04/2016

I had a very nice stay here, close in location to Old Town Sacramento.... nice room, colorful furnishings, great toiletries, ,easy parking.. I was on the pool level and could have walked from my room straight to the pool. It was quiet.. I'd stay here again in a heart beat !!!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We appreciate you taking the time to review our hotel and look forward to welcoming you back.

"Open Air-Clean-Friendly Staff and Awesome Breakfast"

5
22/04/2016

Best Western Sutter House in Sac offers fresh air, poolside room, clean, comfy bed and the best breakfast set up you can ask for. There is a lot of wonderful places to eat nearby and the surrounding area feels safe and it's overall a wonderful place to stay! Coming back always!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for the great review, we know you have a lot of hotels to choose from and love that you stay with us!

"Great location and value"

4
21/04/2016

I was booked here because the "premium" hotel was full up. My colleagues were jealous - my room is larger and I get a pool! Awesome for this 90+ heat. Front desk friendly, and the continental breakfast is packaged breads, bulk cereal, and yoplait. I would recommend skipping unless it's a family trip with kids.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I am so happy that you got to experience our hotel, and enjoyed your stay. We hope the next time your travels bring you to Sacramento that we will be your first choice.

"Sacramento Hotels"

5
21/04/2016

The service was very helpful and friendly and the rooms were very nice and beds very comfortable. Location is perfect. We were able to walk to great restaurants and just a couple blocks to the beautiful Capitol grounds.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for the kind review, I love the fact that we can walk to so many of the great restaurants and theaters, and my favorite is spending my lunch hour walking the grounds of our beautiful Capitol! Hope to see you again in the future.

"Great location, terrific room, extremely friendly and helpful staff."

5
19/04/2016

I chose this BW because it was close to the theater venue we were going to and we loved it. Great location near the K Street Mall, the Capitol, etc. The staff were very friendly and helpful. The room was large and very comfortable with a pretty view over the pool. Would definitely stay there again should our travels take us to that part of Sac.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We are so happy that you chose to stay with us and enjoy the wonderful things Sacramento has to offer!

"A great option to downtown stays"

4
19/04/2016

Friendly, efficient, and clean. Even though you're in the heart of downtown, it was not noisy. The rooms were pleasant and a good value for the money. We checked in in the middle of the night after a very long flight, the staff was very helpful, accommodating, and quick to help us get in our room so we could sleep. Pleasantly surprised. Will stay here again.

"wonderful"

5
17/04/2016

superbly friendly staff. great location. beautiful rooms, comfortable beds. I would stay here again and recommend this place easily with good conscience. My kids loved the place as well and the pool access is so easy we all enjoyed ourselves.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, we are so happy that you and your family enjoyed our lovely pool and we look forward to welcoming you back in the future!

"Hotel stay"

4
13/04/2016

This Best Western hotel is a great value! and is located very close to the Capitol in Sacramento, CA. I would stay there again for my next visit. There are plenty of nice places to eat within a short walk of the hotel.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for staying with us and we look forward to welcoming you back in the near future!

"Sutter House, Sacramento"

5
13/04/2016

If you are looking for a clean, comfortable, well-located place in Sacramento - Sutter House is it! I loved the hotel, the staff, and my room. I would recommend this hotel to anyone, and the families who were there with children would surely recommend the pool area - they were having a BLAST!!!!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, thank you so much for the kind review. Our pool really is a hit with families as it is located on the 2nd floor of the hotel and the only access is thru the hotel lobby, they love the feeling of being in a private courtyard. We look forward to seeing you again, and be sure to bring your bathing suit!

"Great location & friendly staff!"

4
10/04/2016

My boyfriend and I booked a room at this hotel for Valentine's Day. We had never stayed in Sacramento before so we didn't know what to expect. The hotel is in a GREAT location smack in downtown Sacramento with tons of restaurants and things to see / do all within walking distance of the hotel. The staff was extremely friendly and helpful and made us feel welcomed. The room was clean and spacious. I only have two complaints. One being that the air conditioning unit in our room was extremely noisy and woke my boyfriend and I up each time it kicked on. My other complaint would be that there is only one vending machine with drinks on the first floor and the only vending machine with snacks is on the second floor. I think they should have both a snack and drink vending machine on each floor, preferably ones that won't rip you off and take your money like the one we used did. Other than that I would definitely stay here again and recommend my friends and family to stay as well!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and celebrating Valentines Day! I am happy to report that we have brand new vending machines. Hope to see you again in the future.

"Comfortable"

5
10/04/2016

The beds are so comfortable - great pillows! The rooms are clean and set up nicely. There is a desk and also a chair to lounge in. Coffee, Refrigerator, and Microwave in room are a plus. I would like to note that Vickie went out of her way to make my stay special. Thank you!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we truly appreciate you taking the time out of your busy schedule. I have given a copy of your review to Vickie, she was so excited that you mentioned her. Hope to see you again in the future.

"Excellent stay!"

5
07/04/2016

We went to Sacramento for Franklin Graham's national prayer for California in front of the Capitol building -- and after a day of standing and endless walking we were tired. We got room #140 - which was on the same floor as the swimming pool. Our room had a full patio door that opened up to the swimming pool deck with patio furniture right there to enjoy it! It was great! the hotel was nice and quiet. The front desk customer service was great...the only thing I missed was room service but there's a cocktail lounge right next door maybe I'll see if they have take out next time. But they do have a complimentary breakfast. Great stay!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for choosing to stay with us during your visit to Sacramento and the National Prayer for California. What a wonderful reason to visit Sacramento. Blue Prynt Restaurant will provide room service for the hotel, so the next time your travels bring you back to Sacramento please stay with us again!

"Best Western Sutter House"

2
05/04/2016

When making our reservation, we requested a quiet room. We know the hotel cannot guarantee what other guests habits are so make sure you are not on the first floor, ask for a room on the top floor. Our room was above where the trash truck picks up trash at 3:30 in the morning and the tire store across the alley had employee arriving at 7am and revving his engine. I know some of these issues are not the fault of the hotel but maybe the suggestion of an inside room would have made the stay better. The employee in the morning did not ask how our stay was, if so, I would have mentioned the issues.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I am so sorry this happened to you, the trucks are not supposed to pick up until mid morning, unfortunately they had a new driver and he reversed his pick-up route. I have spoken with the tire store across the street from us asking that their employees be more considerate of noise when arriving so early in the morning. We hope that you will give us another opportunity the next time you are in Sacramento. We truly appreciate your feedback.

"Great hotel in town"

5
26/03/2016

Location is always the key, and this place has it. The staff is helpful and pleasant. The location is very good, with a great coffee place across the street, and a few blocks to walk to old town. We had our two dogs, and they we good about them. They just started taking pets, and our room was large enough for the crates our two sleep in without them being in the way.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your kind review, we truly appreciate you staying with us and hope to see you again in the future

"Excellence"

5
24/03/2016

Hotel is in the heart of downtown Sacramento. It is very clean and staff are very helpful, provide good service. Was pleased to find out, that parking is free. Hotel is kept clean both inside and out. It is small, but has all amenities.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to review our lovely hotel, we truly appreciate it and look forward to welcoming you back!

"Very happy"

5
22/03/2016

We almost always stay at a BEST WESTERN PLUS. We have learned that some are privately owned and are not always up to standard. Best Western Plus has been our choice for many years, and will remain so.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Very Happy, We are so glad that you are part of the Best Western family and look forward to welcoming you back home!

"Great value!"

5
16/03/2016

I was extremely satisfied with my stay from the check-in process all the way to the express check-out. The complimentary Wi-Fi worked well and the breakfast (included) was just right to start my day. Look forward to staying at this hotel again.

"hotel to stay at"

5
12/03/2016

this was the 2nd time I stayed there and everyone was so nice and the rooms are very clean and bed are so confortable I love staying there and will go back again for pleasure also this was a business trip but this is a super place to stay

"Just OK"

3
01/03/2016

Rooms were nice and clean. Generally quiet with the trolley running down one street along the side ( I would suggest you check room location when checking in). Wi-Fi was not existent---could not log in with ipad, called hotel's off-site tech support and was told they were giving out the wrong password at front desk. Was able to connect with laptop but not ipad due to access point issues according to support. My checklist of what makes a decent hotel with 10 being the best score: Cleanliness: 8 Shower water pressure: 4 Variety of TV channels: 6 Quiet: 6 Wi-Fi: 3 Although this hotel meet my business needs for two nights, there are plenty of other hotels to choose from.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Just Ok, I am so sorry that you had trouble with our wi-fi service, we just changed our password, and unfortunately the front desk clerk forgot and gave you the old one. I am having our Tech company trouble shoot the "access point" issues that you had, as we just had installed not to long ago, several new access points to eliminate this problem, so thank you for bringing this to my attention. I do hope that the next time your business brings you back to Sacramento, that you will give us another opportunity.

"Well run place"

4
01/03/2016

Quick one night turn around visit to SAC. All the hotel staff were friendly, helpful & patient. Don't try swimming in the pool in the winter it is solar powered so will be cold, unless you want that after a workout. Rooms were clean & well taken care of, good value in downtown. I use to work at a hotel as a summer job in-between school so I appreciate what it takes to make a place nice.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for choosing to stay with us, and we hope that you will return when the weather is warmer so you can enjoy our pool. People are pleasantly surprised to find a swimming pool on the 2nd floor in a private courtyard. Hope to see you in the near future.

"Good value for the price"

4
27/02/2016

You can't beat the location, just a short walk from Old Town Sacramento, the State Capitol, the Convention Center. The room we had was very clean and comfortable. The hot breakfast includes biscuits with gravy plus make-your-own waffles. And you can't beat the price! Only a few things that stop me from giving this place an Excellent rating -- the blackout curtains don't close all the way, and the walls are very thin so you can hear everything going on outside.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for taking the time to write a review. We know that you have many hotels to choose from and appreciate your business. We hope that the next time your travels bring you to Sacramento, that you will consider giving us another opportunity.

"Poor"

2
23/02/2016

This hotel is in the heart of downtown Sacramento. While the location is good, and has the convenience of a restaurant next door, the hotel itself leaves a lot to be desired. The walls are thin, so you hear everything occurring in your neighbors room, and the windows don't seem to keep any of the street noise out. Maid service is hit and miss so don't expect to return to your room and find it ready to go.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, I am so sorry that you had a poor experience at our hotel. We have installed double panned "sound proof" windows in the hotel, but unfortunately it doesn't sound like it helped you any. Our housekeepers are assigned several rooms a day to clean, and unless we get a request to have a guest room cleaned early, they will clean according to the order the rooms are in, thus some will be cleaned early than others. I appreciate you taking the time to review the hotel, we do take all reviews seriously.

"Wonderful stay"

5
22/02/2016

Wonderful stay at the Best Western Plus Sutter House. Front desk staff were very helpful and responsive. Deluxe continental breakfast was great (different cereals, bagels, toast, muffins, waffles, biscuits, juice, coffee, yogurt etc). Breakfast staff were also very nice and helpful. Free daily newspaper. Outdoor sun heated pool decent size. Nice exercise room. Room with micro and fridge, tv, free wifi (worked well), very comfortable bed, average water temperature. Computer also available in front lobby for printing if needed.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, I am truly blessed with having a wonderful staff, who really understand the meaning of "Customer Service". We hope that the next time your travels bring you to Sacramento, that you will come back and stay with us!

"Great choice in Sacramento Downtown"

5
17/02/2016

Excellent location, just 5 mins walk to State Capitol & other downtown sites. Free breakfast & wifi. Friendly staff & good equipment. Also free parking which is certainly a plus in Sacramento Downtown. Really nothing to complain and everything is just good.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, we hope that the next time you come to Sacramento, that we will be your first choice in hotels!

"Good Location!"

4
14/02/2016

This is a nice hotel to stay at if you have business at the Capitol. It is only 4 blocks from the Capitol with no turns and there's free parking. The restaurant on the property is reasonably priced and has good service and good food. Breakfast is included, but the fresh fruit consists of just apples and oranges to peel and eat.

"Best Bargain at Best Western Plus"

4
13/02/2016

We stayed at Sutter House on February 5 and 6, 2016, while in Sacramento for our grandson's baptism. The location was within walking distance of the California State Railroad Museum and Old Town and next to a light rail stop. (Request a room facing the pool or away from the light rail if you are sensitive to noise.) There was plenty of free parking with cameras for security. Our room was tastefully decorated. Free breakfast included hard boiled eggs, plenty of fresh fruit, yogurt, oatmeal, waffles, and plenty of beverages. We were pleasantly surprised by the excellent service and delicious food at the hotel's restaurant, Blue Prynt.

"staying again"

5
08/02/2016

We stayed here a white back for 9 nights. It was so quiet at night, the rooms are lovely and the breakfast was so good, plenty to choose from. We are heading to Sacramento again this year and will be staying there again. It is central to everything, even walked to Old Sacramento from there.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We look forward to welcoming you back, and appreciate you taking the time to give us a wonderful review ;)

"If you are looking for seamless 24 hour service this is the Best!"

5
07/02/2016

The amazing thing about staying at Sutter house is the consistently excellence service inside the hotel, and the great suggestions given for newcomers to this incredible town with many unknown resources and activities for visitors, kids, and the elderly to make the stay even better. All the staff are sincerely friendly and ready to assist with local information and needs.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we truly appreciate you taking the time, and hope that you will make us your "home away from home"

"Comfortable"

4
03/02/2016

We stopped here on our way to Palm Springs with our dog. The hotel is right downtown. There is a single entrance on the ground level and the rooms are on the next two levels with a courtyard pool in the centre. The reception was pleasant and quick. The pet friendly room was freshly renovated and was modern and sleek, apart from the kindergarten painting in the bathroom. The bed was comfortable and the room was pretty quiet for a downtown location, except for the street car that clanged by regularly. With the windows closed it was not too intrusive. Breakfast was OK with waffles, cereal, etc and not very appetizing microwave breakfast burritos. Overall it was an acceptable experience and I would be content to stay there again.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear "Comfortable" Thank you so much for your review, we know you have many hotels to choose from and are so happy you chose to stay with us!

"Business Trip"

4
29/01/2016

I would stay here again, room was clean and very close to down town. Very friendly staff and plenty of parking, which is great when you have meetings down town. Location to all the action is great and you can leave your car in their parking lot the next day so you don't have to find parking later.

"Wonderful hotel!"

5
22/01/2016

The rooms were great, location was just what we needed. The front desk staff were very kind, and the complementary breakfast above standard. I would recommend, and will definitely stay here again. Thanks for helping to make a stressful trip more comfortable.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for review, we truly appreciate you taking the time from your busy schedule, and we look forward to welcoming you back in the near future! Have a wonderful day!

"The Sutter House Best Western"

5
08/01/2016

We stayed at the Sutter House New Year's Eve because it was close to the Crest theater as we were seeing a show. I was so excited when we arrived, it was so close and very nice. The room was great, the bed & pillows even better. The staff were funny and helpful. I would definitely recommend this hotel and return.

doris1974, Front Office Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for your kind review, we are looking forward to welcoming you back in the future!

"Nice room, area a little sketchy"

4
08/01/2016

The room was nice and the front desk person was pleasant. It was great to be able to walk to Old town Sacramento. We walked back to the hotel at around 10:30pm, saw several characters that made us uncomfortable, and one followed us talking to us from behind. I think during the day, walking would be fine.

"Small room, but good otherwise"

3
07/01/2016

We were disappointed in the size of the room because we stayed at Best Western Pus in Oakland, where the rooms are spacious and lovely. That was a bit disappointing, but everything else was very good. The pool, the continental breakfast, the staff - all were great!

"Easy to stay here when in Sacramento"

5
04/01/2016

All of the staff where attentive to the needs of a meeting we conducted in one of the small conference rooms and arranged out group rooms with no flaws at all. Rooms were right in line with price. The hotel is small but has all you need or a business stay. Walking distance to everything made it great choice and value

"Best stay ever!"

5
30/12/2015

From the friendly, knowledgeable, professional staff to the generous rooms and perfect downtown location, the Sutter House is perfect. Although we didn't use it, there is a large covered garage area, so no problem with parking downtown. Security is excellent. There is a very nice continental breakfast available every morning. I can't think of anything lacking, and I've stayed in a lot of hotels. Bravo, Sutter House.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for the great review, we truly appreciate you staying with us and hope to see you again! Happy New Year!

"Christmas Taveler"

5
28/12/2015

Surprisingly enjoyable stay with room decorations clearly superior to others in the price range. Breakfast options were extensive and appetizingly displayed. The Reception Desk Staff were able to give us very good directions and were a smiling greeting at every encounter. WiFi was able to accommodate our recreational usage.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Christmas Traveler, We are so happy that you chose to stay with us during your Christmas travels, and hope that the next time you come thru Sacramento, that you will stay with us again. Happy New Year!

"Will Return!"

5
25/12/2015

Found this gem while planning for a one night stay enroute to another location. I will return and stay for a few days... minimum. Great location near restaurants and the state capitol and buildings. Everything you need is here. Considering the location downtown, Sutter House is very quiet.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to review the hotel, we are so happy that you enjoyed your stay, and look forward to welcoming you back! Happy New Year!

"Great value"

5
22/12/2015

Very clean rooms and extremely helpful staff. Large variety of breakfast items to choose from. Breakfast attendants were very helpful and attentive. Front desk was very helpful with directions and helping with different take out options. Rooms were comfortable would recommend offering firm pillows. Tried to order movies but no movie channels offered. These were our only 2 complaints.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your kind review, and the next time I place an order for pillows, I will be sure to order some that are firm. Happy Holidays!

"perfect"

5
21/12/2015

This was a great place to stay. Clean, nice very polite staff! Perfect location, perfect for walking to everything. Nothing fancy, but perfect for the price. Lots of great restaurants within walking distance, capital, lots of great architecture in the neighborhood and can easily walk to old town area.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for the great review, we truly appreciate your feedback, and hope to see you again soon! Happy Holidays!

"Pleasant Surprise"

4
21/12/2015

I was very pleasantly surprised by this hotel. The hotel was well located, clean, comfortable and had great amenities for business travel. I will definitely consider staying here or at other Best Western Plus hotels in the future.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We are so happy that you were pleasantly surprised, and hope that the next time your travels bring you back to Sacramento, that you will stay with us. Happy Holidays!

"Well ran and great location to downtown"

5
19/12/2015

Very friendly front desk, well decorated rooms, I suggest the interior rooms around the pool, easy access to everything downtown. My family visited and thought it was nice boutique hotel. Easy parking , has elevator so you can do stairs or not and lots of info. in lobby about area and things to do, close to light rail.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We truly appreciate you taking the time from your busy schedule to write a review, and hope that the next time your family comes back to Sacramento that they will stay with us. Happy Holidays!

"Great Value Excellent Service"

4
19/12/2015

Good quality, great staff, friendly service. Treated like a member of the family. Decor is a bit dated, but rooms are clean and functional. Great restaurant and good parking. Good for business and leisure.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to review us, you are part of our family, and we look forward to welcoming you back soon. Happy Holidays!

"Nice hotel, great location, friendly staff"

5
14/12/2015

This was a nice hotel in a great location The staff was very friendly and gave great recommendations and directions on near by places to eat and convenient stores The hotel is centrally located and just a walk to the capitol building and convention centers Room was comfortable and secure

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your kind review, we truly appreciate you and hope to see you again should your travels bring you back to Sacramento.

"Excellent place to Stay !!"

5
07/12/2015

We were very impressed with the staff and amenities of Best Western - Sutter House Hotel. The rooms are extremely well appointed and the beds are beyond comfortable. I don;t remember when I've had this comfortable a stay in quite some time. The staff was extremely helpful with all our requests and made every effort possible to assist us when requested to do so. The value is the best balance I've ever seen in a hotel. unprecedented return for my money. We will always recommend this hotel to anyone staying in the greater Sacramento area. We will return to this hotel from now on when we come to visit family and friends in the area. BRAVO, Best Western !!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Gregory T Thank you so much for taking the time to write such a great review! We truly appreciate your business and hope to see you in the near future.

"Nice Hotel, Good Location"

5
03/12/2015

The hotel room was very clean and up to date. I was pleasantly surprised to see the room came with an ihome to charge our phones and play music The check-in personnel were very friendly and helpful and the hotel is located close to restaurants and bars. Great room for a great price!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your kind review, we really appreciate your feedback and I'm happy to hear that you liked the new IHome radios! We hope to see you in the future.

"Beautiful Sacramento"

5
02/12/2015

The staff was friendly and helpful; the room was immaculate and the food in the breakfast room was very good. The restaurant on the premise was top class and the location couldn't be beat. The hotel was within walking distance to the train, and the hotel was in an excellent location, close to the state capital and many restaurants and businesses.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Thank you so much for taking the time to review our hotel, we truly appreciate your feed back. I love trains and was envious of you when you told me that you were headed for the Amtrac Station. Should your journeys bring you back to Sacramento, please stay with us!

"Great location"

4
01/12/2015

Great hotel right in downtown area. Plenty of parking, and walking distance to downtown attractions. Very clean, and the staff was friendly. The elevator was just a little scary because it's an older building, and it made cracking/ popping noises when going between floors, but I'm sure that's what it's supposed to sound like, being an older elevator. Even though the building is older, it has been renovated. Although no eggs or meat at the free breakfast, the breakfast attendant did an excellent job. We would definitely stay again.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear VBVA Traveler, Thank you for staying with us, we truly appreciate your business and look forward to the opportunity to serve you again.

"vehicle break in and motel manager response"

1
01/12/2015

Our vehicle in the motel parking lot, along with four other vehicles, were broken into, and the break-ins were caught on motel cameras. Between the damages (replacing broken rear window) and minor missing items, total was around $800. The gentleman behind the desk was very courteous, told us the hotel would pay for the damages, and we filled out a form for the police report and for the insurance company that insures best western. We contacted the motel manager a couple days later to follow up. She was quite condescending and patronizing and kept repeating over and over again that the motel is not liable. This is a so-so area of downtown Sacramento, a lot of transients in the area. In this case, though, the cameras clearly caught two guys pulling up in a vehicle, getting out, casing vehicles and then breaking in to them. A security fence with a card reader on the parking lot entrances would have made it more difficult for the thieves to operate in this manner. In any event, the way the manager dealt with the situation was unacceptable. if this is the corporate policy of BW management, will never stay at any best western again. as to sleep quality, the people staying in the room next to us were quite loud. i went next door to ask them to keep the noise down, which they did. however the walls seem to be quite thin.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Mr. Bob S I want to apologize again for the experience you had here at the hotel. There were several parking structures targeted that day,including the hotel's. Fortunately, due to the security cameras we have in place, the police department is confident that they will be able to apprehend the individuals. We have posted signage throughout the garage informing all of our guests to please remove valuables from their cars. It is a good practice wherever we might be. I also want to express that I am sorry you felt I was condescending. I was caught by surprise. While I understood your frustration, I was not prepared for your extreme verbal reaction. We try our best, here at the hotel, to make all of our guests have a pleasant stay and I am truly sorry you had this happen.

"Definite Return Visit in Future"

5
28/11/2015

We were very pleased with the service, location, comfort, cleanliness and appearance. We were there to attend a conference in Sacramento at the Sleep Train Arena which was just a few miles North on the Freeway. We were just about a mile from Old Town Sac. in the City. Would definitely stay there again.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, We are looking forward to your return trip to Sacramento, and wait until you see the new Arena that is due to open next October, just blocks from the hotel!

"Good Choice"

4
27/11/2015

We enjoyed this BW better than another one we stayed at in Sacramento years ago. The room was nicely appointed, quiet and the bedding comfortable. The location is also convenient. We would definitely return.

"Good Choice for Business"

5
24/11/2015

excellent rooms, good quick breakfast, helpful staff convenient location near government offices and capitol free parking and convenient for pickup trucks Public parking in Sacaramento is expensive and not as secure as BW

"Surprising Comfort and value"

5
16/11/2015

Compared to the high-rise hotels just a few blocks down in Sacramento, Sutter House exceeded in value and comfort. Convenient location in downtown with free parking made it that much better. We were needing a place to stay due to construction on our house that went longer than anticipated and this was a great home-away-from-home.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your kind review and hope to see you again in the near future!

"Good quality/price hotel"

3
14/11/2015

The Sutter House has a very good location near the city attraction. They offer free breakfast as part of Best Western member, we love the pancake maker. The rooms have views to the pool. The room as the bathroom are big. There is free private parking. Cons: we stayed in a room that it is connected to another for a door, I don't know if it have all rooms like this but we don't feel as a private room. The cleanliness was poor. Good for one night like we stayed

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for taking the time to write a review, we know you have many hotels to chose from and are happy that you gave us a try. In regards to the adjoining rooms, the hotel only has a total of 10 rooms that actually adjoin, and those rooms are secured with two doors,and each door has two locks, I am sorry that you didn't feel secure. We hope that they next time you come to Sacramento, that you will give us another try.

"As Before, A Great Place to Stay"

5
14/11/2015

Needed a stay for one night for a business meeting and chose this Best Western Plus again, as it was a great find the first time around in a perfect, central location in downtown Sacramento. Parking is free and on-site which is another perk. Our room was very clean, the bed was comfortable, and there is free WiFi. This property offers a free continental breakfast and it too was excellent, had plenty of choices, and the breakfast room was spotless. The staff was very professional, friendly, and accommodating. I highly recommend this hotel and will definitely stay there again.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, and we hope the next time your travels bring you to Sacramento that you will think of us firsts!

"Great retro boutique hotel!"

5
11/11/2015

Stayed here after a bad experience at The Citizen Hotel. Clean, warm, charming, hot and cold breakfast items, restaurant next door and a great coffee shop across the street. This place is great and I'll be here again!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Thank you for your great review, we are so happy to welcome you to our family!

"Great Place to Stay for Leisure in Sacramento!"

5
11/11/2015

First time in the city, we came in mostly for a basketball game but wanted to see tourist highlights. The hotel's location is ideal for the Capitol, Old Town Sacramento, and is a great property. Staff was amazing. We got a complimentary upgrade upon check in without asking and lots of recommendations of things to see and do! Free breakfast is above and beyond what most places do these days! I also did have to do some work and the room had comfortable business desk that was ideal for that purpose. Highly recommend!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Thank you so much for staying with us, we know that you have a lot of hotels to choose from and truly appreciate you giving us a try. We hope that the next time your travels bring you to Sacramento that you will think of us first!

"Not a Plus Hotel"

1
08/11/2015

I picked this hotel last minute, thought it would be ok. It was super expensive for a best western and would of been ok had the hotel been nice but it wasn't. Let me start with the beds they were horrible. Couldn't sleep all night not to mention the buses stopping all night. The room was small, dirty and uncomfortable. Do yourself a favor go elsewhere. Nothing good about this motel.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
When I read your review I was very distressed with your experience, are you sure you stayed at our hotel? Our guest rooms are spacious and we normally receive excellent reviews for our beds. The hotel is not on a bus line, however, we do have the light rail just behind the hotel, but it only runs until 10pm at night. I am so sorry for your experience, I know you have a lot of hotel choices, but hope that you will give Best Western another try.

"Great downtown location"

5
31/10/2015

Excellent service, very clean rooms. Downtown location was great for a good variety of restaurants. Staff was very friendly and helpful. Breakfast had an excellent variety of foods to choose from. Would definitely stay there again!

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you so much for your review, we truly appreciate you taking the time out of your hectic schedule.

"One Week Vacation"

3
29/10/2015

The service was ok. The carpet look pretty soiled. Room service was lacking, room service not done two days in a row. Left room around 10:00 am returned to the room around 1:00 pm and requested service I was told it was too late. When room was serviced it was not vacuumed, glasses not changed, coffee not replaced. When asked for clean towels, told there aren't any. Location good, down town and close to freeways. Although this hotel is in a good location I will not return because of overall lack of service and lack of cleanliness.

doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review
Dear Traveler, Thank you for allowing us to be your "vacation home". We know you have many hotels to choose from and are delighted that you chose us! Please come back and see us.

"Recommended. Good Value. Great staff."

4
27/10/2015

Older style hotel in terms of design and materials, but it over-achieves in every way, especially for the rate. Wonderful staff. They are doing more with less. I would certainly stay here again when in town.

"Comfortable"

5
27/10/2015

I needed a last minute reservation for an overnight stay. The accepted my government rate. The staff not only was eager to help but made the reservation process seamless. The room was clean and the amenities available.

"One night wonder."

4
26/10/2015

We weren't in the room for more than the time it takes to get ready for an event, and then sleep after but had a very nice stay. Bed was very comfortable and the bathroom was quite nice. Felt a little weird with the open in the middle concept (where the pool was located) but we had no complaints.

"Good hotel in Sacramento"

4
21/10/2015

Got a great deal on the room for 4 nights. Was in town for my partner to complete training. Room was 2 queen beds, one which we used for our suitcases. Comfortable rooms and beds. Light rail was just outside the hotel but barely heard it. Free breakfast each morning was substantial. Friendly staff. Easy walking distance to places to eat.

"Great Hotel"

5
20/10/2015

Clean, comfy and convenient. Beds are very comfy, with quality sheets and comforter. Good breakfast options, clean breakfast room, pleasant employees. Great reception area with 2 computers and printers.

"Clean and comfortable"

5
19/10/2015

Our room was fantastic! The slider out to the pool was both wonderful and relaxing. The location to downtown and old town is awesome, you can walk almost anywhere. The weather at this particular time is perfect!

"Friendly, helpful staff, great location, lovely room!"

5
17/10/2015

Upon arrival the concierge was friendly and quite helpful. The room was beautiful and clean. I wasn't able to partake of the free breakfast as I had meetings each morning, but it certainly smelled good as I passed by! Every desk clerk encountered was solicitous and friendly. I couldn't have asked for a better experience! I definitely recommend Best Western Sutter House and would stay again!

"Pleasantly Surprised"

5
16/10/2015

I was impressed with how clean and professional the facilities were. It was quiet and really nice. Flat screen tv, glass (not plastic) glasses, granite table/countertops, clean, spacious. This isn't the Best Western I knew from the 70s.

"Was very Impressed!"

5
09/10/2015

The hotel room was a big surprise. Beautiful decor and wonderfully comfortable beds and pillows! I did not expect much more than a basic room for the really great price they gave our agency. The free breakfast was very ample as well. I would definitely stay here again.

"Super Customer Service"

5
07/10/2015

We were greeted by well trained, friendly, helpful staff. The room was larger than I anticipated and was very clean. It had all the amenities that you'd want; small fridge, microwave, coffee maker, internet and TV. The bed and pillows were so comfortable that I slept soundly.

"Good place to stay"

4
01/10/2015

It's close to the city center which is after office hours disturbingly empty but other than that it is a good place to explore the city. The lady at the front desk was very friendly with a nice sense of humor we felt very welcome. The hotel is maintained very well: no knocked off corners on furniture, no leaks in the shower and rooms are clean. My wife liked the special make up towel in red so that the white ones do not get color stains, what a nice idea. Room service was a bit lax: the just did the bed but nothing else we would loved to have just that make-up towel exchanged but well... Breakfast is BW standard with some selection of real fruits (nice). Notable difference: Metal silverware as an option to the always too soft and too small plastic versions, along with real coffee cups (really nice idea) creates a lot less plastic waste and one can actually cut a bagel in half with these...

"Hotel Nice. Blue Prynt restaurant, GREAT!"

5
28/09/2015

Clean room, great staff and ideal location! The highlight of my stay however was having a restaurant downstairs with exceptional service, a GREAT beer selection and good food. Linda at the bar was extremely attentive and knowledgeable regarding the extensive local beer selection. The food was fresh and came out promptly. I'll be sure to visit the hotel as well as Blue Prynt of future business trips to Sacramento.

"Very Central - reasonable price"

5
27/09/2015

A very friendly reception lady, rooms clean and tidy, nice and roomy. Air con worked well, very central, so handy to capitol hill etc. . A nice big pool. Breakfast was pretty good to, no complaints at all

"Great Room"

5
25/09/2015

The room was very nice, clean beds very comfortable, the staff was very helpful on giving me directions to where I needed to go. The location was very nice was able to walk to Capital and to the Theaters. Would recommend staying here.

"Great place to stay!"

5
25/09/2015

If your business takes you to Sacramento, you should consider this hotel for value, location, and quality. I would rate this the equal or better of any mid-tier hotel. Impressive was the helpfulness of the staff, the cleanliness of the property, particularly the pool and the breakfast area, with great attention to detail.