Best Western Plus Ruidoso Inn,  Ruidoso

4.0/5  - based on 288 guest reviews.
97 Camelot Drive, 88345, Ruidoso, United States - See map
+1 575 257 3600 +1 575 257 3900



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 288 traveler reviews
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This newer 100% non-smoking Ruidoso, New Mexico hotel offers friendly customer service and an array of amenities for guests while traveling. Located in south central New Mexico's rugged Sierra Blanca mountain range, the Best Western Plus Ruidoso Inn offers friendly customer service and convenient access to key area attractions. Each of the 56 well-appointed guest rooms and suites at this Ruidoso hotel features cable satellite television and free wireless high-speed Internet access. Hotel guests will enjoy an array of amenities including a complimentary full breakfast, an indoor heated swimming pool and hot tub and a fitness center. This 100% non-smoking hotel also offers limited business services, meeting facilities. The Best Western Plus Ruidoso Inn offer convenient access to a variety of outdoor activities including fishing, hiking, golf, horseback riding and skiing at Ski Apache, only 15 miles away. Summer months bring horse racing at the Ruidoso Downs Racetrack, located two miles from this New Mexico hotel. Guests will enjoy gambling and gaming at the Billy The Kid Casino and the Inn of the Mountain Gods Casino. Other nearby attractions includes the Hubbard Museum of American West, the Ruidoso Convention Center and the Billy the Kid Museum. Ruidoso offers a variety of concerts and events throughout the year including softball tournaments, the Cowboy Symposium and the Motorcycle Rally. The friendly, helpful staff at the Best Western Plus Ruidoso Inn is ready to ensure a fun-filled memorable stay in Ruidoso, New Mexico. Make a reservation today and save!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 288 guest reviews
Business Business 37
Couples Couples 94
Family Family 118
Friends getaway Friends getaway 19
Solo travel Solo travel 6
Sleep Quality
Best Western Plus Ruidoso Inn,Ruidoso
  • 5
    « Amazing Stay with Amazing customer service »

    My stay here couldn't have started any better. Rose was so attentive to us and the others while in the breakfast room, she poured our coffee asked if she could get us anything else and even cleared our plates, and let me tell you she is a ray of sunshine, her smile and kindness is very evident of the kind of person she is.

    « Most amazing »

    We are currently staying here and are amazed. We had the best breakfast bar we have EVER had at any hotel. They had Spanish omelets, gravy, and of all things tamales (including chicken). They were like home made. Then one of the employees came around offering coffee like we were in a restaurant. AMAZING In addition, the room is HUGE with more room than we need, a bed that is absolutely right on and channels galore on the TV (watching football right now). HIGHLY recommend this place and the view from the front of the hotel is amazing too.

    « Beautiful! »

    Beautiful grounds and room and very friendly and helpful staff. Kitchen amenities are always a plus on long trips such as ours. Stayed in off season during week days so was quieter than normal, so we were allowed to use the pool and hot tub a bit later than usual. Nice touch!

    « Great Hotel »

    This hotel is excellent. I will stay there again. Nice exercise room, pool, and hot tub. The breakfast was excellent, but would like a granola option for cereal. The lady who took care of breakfast was great and helpful.

    « Ruidoso Beautiful »

    Our room was a king, non-smoking, 1st floor, quiet and clean plenty of room to move around. Breakfast food was fresh and presented well. In-door pool and spa very nice. Staff was professional and friendly Roseann was especially nice. Hotel does sit back off the main road and up a hill, but is easy in and out. Covered outdoor sitting and small play ground for children (swings and slide). Not animal friendly.

    « Great place, Great view »

    Easy to find, excellent service.Great view. Good price. If you look for privacy don't stay in the first floor right side. The window is at the pool level you can see other guests. Carry your own hair dryer

    « Hotel review »

    The hotel is very nice - have stayed here before and will stay again. Convenient to downtown area, has a great Mexican restaurant (Casa Blanca) not too far away, and if you have a room that faces east the sunrises are incredible.

    « Best Western Plus Stay »

    Wow, our stay was tremendous, we got more than expected, beautiful Hotel & surrounded by friendly staff who made us feel valued. Great breakfast! We can't wait until our next trip to Ruidoso New Mexico to have another great experience at this Hotel.

    « Great stay »

    I was very pleased with our stay. Check in to check out. Rose was very helpful with our check in/check out process due to us making two separate reservations for each night we were there. I can't wait to go back and play in the snow.

    « Cool hotel in Ruidoso! »

    We stayed a couple of nights and plan to do it again! Great location & good price. Lots of deer nearby! Loved the art galleries, especially the Kenneth Wyatt, if you like western art. Fresh air and beautiful views within walking distance! Friendly staff and clean.

  • 5
    « Noisey little creek »

    I have watched Ruidoso grow over the past 50 years, and still love to visit. One can not help but notice that it has gotten a bit congested, but hard to blame anyone for wanting to visit such a beautiful place.

    « Beautiful Hotel with Friendly Staff »

    I would recommend this hotel to anyone traveling to Ruidoso. The rooms are clean and the staff is friendly. We had no problems and the breakfast and views were great. The staff was accommodating to our needs and they went above and beyond to recommend restaurants and must see sites. Will definitely come back again.

    « Great stay »

    We really enjoyed our stay. My kids loved the waterfall flowing into the pool, it really adds character. Had no problems with staff or anything really. It is not often my family stays at a hotel with such ease.

    « Very Nice Stay »

    Very friendly staff with a good breakfast and clean rooms. Check in was friendly and easy. The kitchen staff was also very friendly and the food was much better than the average breakfast buffet. I will definitely come back to the Best Western chain of motels.

    « Best Western MINUS! »

    After traveling 8 hours I was greeted at this hotel with an evening desk clerk who had major attitude issues. After checking in, we tried to locate the elevator which we found to be in a closet with a potted plant propped next to the closet door to keep it open. Not a very safe feeling. Code issues,perhaps? We walked into the room which was large in size but very sparse in design or decoration. We found out later the air conditioner did not work. Even though it was 40's outside the room was close to 80 inside. The mattress and box spring were, my guess, probably a late 1960's vintage. The sheets were like tissue paper. The shower produced what I would generously call a "mist" rather than a spray. The toilet barely flushed. We were going n the third floor and the floor creaked. I can imagine how is sounded below us. Breakfast the next morning included sausage links burned on two sides, cold fried eggs and stale cereal. Basically inedible. However the second morning was better. The view was supposed to be mountainside, it did include a beautiful panoramic of the Motel 6. Overall, this was a total disappointment on our first trip to Ruidoso. Might be a good deal for $35 a night but no way for $150 a night. This is a great cash flow for the owners!

    « Nice Hotel »

    I have stayed at this hotel on other occasions. It is a very nice hotel with ease of access to downtown shopping. Large room at value pricing. My room was very clean and nice. Just a small stain in the carpeting which was not a real problem. A hot breakfast of eggs, sausage, etc., is very good. I would recommend this hotel for your stay in Ruidoso.

    « Hotel clerks »

    The Night and Day clerks were amazing at Best western Plus in Ruidoso we were booked for a two night stay and my husband is a diabetic and forgot his medication we mentioned it to Jewells the night clerk and she told us right away not to worry about extra charge due to medical issues and that she would leave a note for Rose day shift clerk true to her word ROSE knew and their was no problem checking out they were so helpful. We asked Rose for direction she took her time and wrote THE EXACT directions on paper for us down to the exact 5 lights all the turns we needed THANK YOU ROSE AND JEWELLS YOU RELIEVED ALOT OF STRESS WE HAD!!!!

    « Disappointing »

    We tried to book the Pine but somehow got routed to a booking agency for this hotel. Once we realized that we were booking the wrong BW, we tried to correct it but were disconnected before receiving a confirmation number or talking to the agent. Called back and were told that the hotel would have to cancel us. Connected to the hotel, reservation cancelled but still charged despite being reassured that we would not be! Beware.

    « Great Location! »

    Nice clean and newly updated facilities with a friendly staff. The heated indoor pool and the gym are nice. The location is great and in a scenic area. We found the nearby restaurant and shopping facilities quite convenient.

    « Very nice hotel »

    This hotel was very nice and staff was very helpful. Would stay here again when coming to Ruidoso for the horse races. The only thing we did not like was the bathroom situation. We had a two bedroom suite and the bathroom was right inside the door of the suite so any time the other people in the second bedroom needed to go to the bathroom they had to walk right by the other bed that we were sleeping in.

  • 5
    « Totally Relaxing »

    Everything about this stay was perfect. The check-in and check-out was quick and easy. The rooms were large and clean. We liked the way the bathroom was laid out so we could each have our mirror for getting ready in the morning. The beds were amazing - super comfortable and the linens were superb! The breakfast was really good and had many different offerings to choose from.

    « Ruidoso, NM »

    Excellent location and very nice place. The value is great and accommodations comfortable. Parking was convenient and the amenities such as the gym and breakfast room were excellent. Ruidoso is a wonderful place to get away either summer or winter. Good hiking trails, plenty of restaurants, and shopping. Several museums worth the trip.

    « The good and the bad... »

    The Good - I love the fact that it is NOT PET FRIENDLY - YEA! I am so tired of barking dogs near my hotel room and people walking their dogs outside and "forgetting" to pick up their pet's waste. The Bad - the pillows in our room were awful - very thick and hard. Both my husband and I had a terrible time trying to get comfortable with the pillows and by 3:00am the pillows hit the floor. I finally went and got my damp towel and made a makeshift pillow out of it. Better than nothing! If you need a pet friendly hotel try the sister property also a Best Western. It is in a more remote setting with lots of grass to walk your pets. Otherwise the front desk staff were very friendly and I'd stay again, but I would bring my own pillows!

    « Flawless! »

    My parents and I stayed at this Best Western and we're sad to check out. Only because the room was so cozy! We had a great view of the area around us and there were two gazebos. One had a grill and it was just all really beautiful there. So serene. The check in and check out was fantastic. We even chatted with the gentleman as we checked out. He was just very kind! They had a hot breakfast with eggs, sausage, and potatoes. They always offer fresh cookies and coffee in the lobby too. This place was a very wonderful stay. Would recommend .


    good stay typical best western quality. convenient. great breakfast. not enough carts. had to wait and then use own device. a small red wagon------recommend travelling with one. can't say much else asking for 200 words is inappropriate.

    « Concert »

    Nice place and fair prices. Conveniently located. Best hotel coffee. Lovely employees. Would recommend for a weekend visit to the tall pines. Breakfast was actually pretty good also.Was happy with our stay.

    « Nice stay »

    I stayed here for 3 nights with my Mom. It was a nice location. I enjoyed sitting under the pavilion every morning in the wonderful cool weather with a great view. Staff was nice. Hotel was full and we were there on weekdays. The breakfast was ample but eating area is small. We took our food to the room one morning. They have one girl keeping everything warmed and stocked. It was a problem. I felt really bad for her. She was working her tail off and trying to smile while being inundated with requests. They need a second waffle iron. I wanted a waffle but was never able to have one any morning without squatting by the iron which I wasn't willing to do. The shower head is very high and wasn't adjustable and basically hit me in the face. Breakfast and shower aside I would stay here again. The place seemed clean and overall maintained. I shop and Priceline but got the best rate calling the hotel and getting Senior rate.

    « No Problem Stay »

    From check in to check out this was a pleasant stay. Did not have internet but since it was a vacation I really didn't care. TV remote needed new batteries but it didn't hurt me to get up and change the channels. I would stay here again.

    « Ruidoso, New Mexico »

    We have stayed there several times and it has always been a nice experience. The staff are wonderful and very helpful if you need anything. The only problem was the outside door would not open with the card so we had to use the main lobby to enter the hotel, but that was not much of a problem and I am sure they will get that fixed very soon. Great place to stay

    « overall view of stay »

    friendly staff, rooms showing wear in walls above shower, showing wear in carpet, walls, decor, paint. Showers are not "age" friendly, no rails, small space for entering and exiting, shower head way above head level and out of reach. no bathroom heater or vent. room looks like it started to be repainted but never finished. carpet has many stains. luggage cart very hard to maneuver. quiet location, easy parking.

  • 3
    « Ruidosa 2016 »

    Our first trip back to Ruidosa after 20 years and so much had changed, so many more stores, people, more commercialized. A wonderful tea room with movies, a jazz band, Sunday brunch was the more fun. Of course the scenery was beautiful but every little hill has a house on it now. :( The room was okay, needed updating, but the staff was competent, friendly and they allow dog. They had a welcome doggy cookie for our dog. The beds were comfortable and it was accessible to the "drag" main business commercial shopping part of the town. Okay breakfast buffet.

    « Splendid Hiking Trip in Ruidoso »

    It was my first visit to picturesque Ruidoso, and it was one of the most pleasant stays in a Best Western. The hotel is close to town and sits on top of a hill with a view of a tree covered mountain to the south which is nice to gander at after a long day. The staff is extremely friendly and helpful, and the breakfast is top notch. Special kudos to Laura and Shanna for their concern for the guests. A central elevator is convenient, and the parking is sufficient. The delicious cookies in the lobby are always a nice touch, forcing a smile on my face each day after a strenuous hike in the forest. The only complaints of the 3rd floor room are mild ceiling structure noise from adjacent foot traffic and a slightly stubborn lever to activate the shower. The ceiling fan is an added bonus during the summer, and the cable package is more than adequate. The bed is comfortable, but the pillows are nothing special. The "single" most annoying occurrence was of course the absurd constant noise of slamming doors in the hallway on a couple of evenings. All things considered, I highly recommend this hotel to anyone visiting rustic Ruidoso for a few splendid days, rain or shine.

    « Average »

    We usually stay at Best Westerns and enjoy the hotel but this one is not great. The room looked run down, and was not very clean. The breakfast was very good though. The staff were very friendly and great. We did not use the pool but it looked nice.

    « Unknowledgeable Staff »

    Check in clerk didn't know how to do much: *run CLC *credit membership points *run credit card for incidentals Very unprofessional to have someone untrained as the company's front-man Hotel is clean, well-maintained, and newer. Generally good views. Price and location are good.

    « Large Rooms »

    This was the most friendly best western we've stayed at. We have always been pleased with best western but this one was tops. Large room with space to move around even with 4 large suitcases. The staff recommend great local food that was outstanding. They also called the room after we had been here for about 30 minutes to make sure everything was ok and to see if we needed anything.

    « Terrible Breakfast »

    The breakfast was food and no selections. Empty dishes....!!!! The rooms are neat and a bit dated (dirty walls and carpet). No quality motel selections in Ruidoso so this was the best value.

    « good hotel »

    Nice, clean and comfortable rooms, good pool and spa, and a pretty good selection of breakfast items. If there was a negative, it was because i was right next to the elevator which has the sound bells for each floor. Noise does travel thru the doors, but really not too loud. Great people, nice amenities.

    « Great weekend getaway »

    Long weekend getaway in Ruidoso to beat the heat, play some golf and enjoy the local restaurants and shops, and really enjoyed the convenient motel location and very nice accommodations. The hotel staff and the manager were super efficient at resolving a problem with the air conditioner.

    « Last stay at a Best Western »

    Our experience: First night, no Kleenex available and no back roll of toilet paper. Second day, nobody cleaned our room, so we had no clean towels, no coffee cups, no coffee, trash cans were filled and no clean & dry bath mat. Very low water pressure when showering! May have been our last night ever at a Best Western!

    « ruidoso »

    THe shower would not work and we had to take a bath. which was inconvenient. The noise level from above kept us awake. I am assuming the cleaning staff in the hallway were talking about the new manager as we were passing by. one had no shoes and they didn't look very clean at all. I thought they were not being professional. new management was great to us.

  • 5
    « Best Western Plus NM »

    First impression of parking lot and Lobby was " Wow how nice". Rooms comfortable, spacious and clean.. Employees very welcoming. Always polite and helpful. Very quiet in hotel and surroundings. Breakfast had a nice variety. Cold foods were cold and hot items were kept hot. Attendant was friendly, attentive and kept area clean.

    « Friendly & Quiet »

    A newer facility featuring a very large room and a helpful, considerate staff. Very clean. Very quiet (tho off-season) . . set well back from the street. Some minor maintenance issues, but staff took care of us.

    « Tried to bump our rate up! »

    Be careful booking on line. Town was busy so when we arrived the told us the rate of $102 from online was now $159 because they were booked solid..Had a friend in the motel business check and they were at 47% occupancy. Guess who found another motel for less!

    « More than I expected »

    Awesome view, with very pleasant staff. Clean and large rooms with fridge and microwave. Located very close to Inn of the Mountain Gods Casino and the Ruidoso down town area. Lots of attraction to get into.

    « First time at a BW »

    The location was good, very quite on the back side of the hotel. The staff were very friendly and helpful. Good customer service. Probably the highlight of this motel. The bed was uncomfortable. The TV took quite a bit of fiddling to work. The hairdryer did not work. The lamp was not plugged in, but this seems to happen at quite a few places.

    « Good value and location, »

    The continental breakfast is always good and has a nice variety. The staff is very helpful and friendly. All areas of the hotel are kept clean and organized. The hotel is in a good central location for getting in and out of town.

    « Military 4 Day Pass »

    This hotel was amazing. With 4 kids under the age of 7, including 5 month old twins, it can be hard to find somewhere both with available space and family friendly. This place was both. It was also clean. I didn't worry about my kids playing on the floor or taking a bath or anything else that sometimes poses a problem. The kids and I took a rode trip to meet up with my husband before he shipped out and the hotel staff made a difficult situation as pleasant and easy as possible. They were patient with our chaos every morning at breakfast as well as our noise and constant circus. The allowed the kids and I to check in early when we arrived earlier than expected. They were understanding and even humored by what a family with a 7 year old, a toddler, and twin infants can be like. I never felt like we were a burden. My only complaint was that the shower in the room was difficult to use, leaked, and took a long time to warm up, and that the hot tub didn't look very clean. But none of those things would keep us from coming back!

    « Enjoyable stay!!! »

    Staff was professional, helpful and very friendly. (Special thanks to Rose, Robert and Latesha). Lobby looked clean and smelled fresh every time we walked in. Room and bathroom were clean. Very comfortable, Wi-Fi excellent. TV excellent color and sound. Will definitely stay again!!! Only down fall, low water pressure in the shower.

    « my stay »

    hotel seems old and run down. was very dissatisfied with the quality of the hotel. The employees were nice and friendly. Breakfast was good and plenty. the Bathroom fell far below my expectations for use and operational ease. Did not like the soap, shampoo and lotion dispensers very difficult to get anything out.

    « Wonderful stay »

    Staff was very helpful and happy. Best place I have stayed in at Ruidoso. The breakfast was good, the place was clean, and well maintained. Will return there to stay any time I am in Ruidoso,NM. If was very quiet and we had a surprise snowfall before we left. No problem with ice on the road the next morning as we had to go back to Texas

  • 2
    « Wasn't worth what I paid!!! »

    I never complain and stay at cheaper hotels usually and I'm always satisfied! Evidently his hotel jacked their prices up for the Easter holiday because I just got home and got online to leave a review and the rooms are $50 cheaper now! I might have felt better about the service had it been that much cheaper, but it wasn't worth what I paid! The breakfast was nice but that's all I can say. The wall mounted soap, shampoo and conditioner dispensers didn't work well so we finally ended up just taking them apart to get anything out of them... Then I find out that the lotion I'd been using out of the dispenser was really hair CONDITIONER! I called twice to the front desk and no one ever answered. I had to go get fresh washcloths that weren't left in the room. Our room only had one window that opened to the indoor pool?? Not to the outdoors, so we got to look at and hear lots of kids playing in the pool all evening instead of the mountains. The picture of the pool on this post is not the pool either!!! Don't be fooled... It's not that nice, it's old and dingy. Had to ask for towels to be replenished at the pool! The Wi-fi was worthless unless you go to the lobby. The rooms are old and dark and our TV brightness was turned way down with no way to change it. The room number on our phone was wrong so it could have really messed someone up. It was just an overall bad experience. The motel 6 right in front of this hotel or the Ruidoso Mountain Inn right next door may be better choices!

    « gambleing trip »

    We traveled to Ruidoso for a get away weekend with other friends, we travel to other areas and seen the country side and went to the casino. had a great time visiting and seeing the space center, the rolling hills and the great area around Ruidoso. the weather was cool but nice. went to inn of the mountain gods and the travel center and had a great time, won some and lost some.

    « Great Stay »

    The problems with the staff have been addressed. Other than some loose plumbing fixtures in the shower, the stay was perfect. This is now the only place I stay for business in Ruidoso, NM. I've stayed at most of the hotels in this town This hotel is close to everything and very clean and cost effective as well. Don't confuse this Best Western with the other further east on Hwy 70. Look for the big mid-evil castle walls. You'll know 'em when you see 'em.

    « Enjoyed hotel so much, we extended our stay! »

    I chose this hotel for our family of 5 based on price and reviews. We booked the 1BR Suite for our family of 5. Check-in was easy, had to wait for my special request room location, but well worth it. Staff was knowledgeable, friendly, and genuinely helpful. Upon entry, it's noticeable that the room is outdated, and needed a few repairs. I notified the General Manager, and the problems were quickly fixed while we were out to lunch. The room is a great space, I've actually had a 1br apartment SMALLER than this suite. I have 2 teenagers and a 10m old. The teens loved that they each had a Queen bed in the bedroom, and we had enough space in the main area to setup a Pack&Play bed and also let the baby roam in a walker. Although it could use some updates, we found the value of the space far exceeded the need for posh drapes. A special treat was the electric fireplace in the living room area which added a mountain escape feel to the hotel room. While staying in Ruidoso, we found so much to do we extended our stay and enjoyed another night in this suite. I'm so glad we extended our stay, because the weekend breakfast served "homemade quality" tamales and salsa! After eating typical Continental hotel breakfast for a week, this Saturday morning FREE tamales and salsa were much appreciated. Special thanks to the General Manager and her staff for their outstanding service. We stayed at a few different competitors over the Spring Break, but this hotel experience topped the list.

    « vacation getaway »

    I would recommend this hotel to anyone needing a relaxing vacation. The indoor pool/hot tub are excellent, rooms are very spacious and front desk helpful and nice. Breakfast area comfortable and plenty of food to choose from

    « Spring break »

    We stayed during spring break and plan to return soon. Price was very economical, food was included. The only thing I would say was a negative is the AT&T phone service is terrible here and it didn't help that the hotel had terrible WiFi service. The phones in our rooms didn't work either so we had to use the phone at the front desk to order pizza. Other than that the service and manager were spectacular.


    Great place to stay if your visiting. Excellent breakfast buffet and they will honor lowest price on the internet vs current price at the hotel. Stopped in early in the morning didn't want to wake up family and the price was right.

    « Need to fix wifi »

    wifi its sucks, couldn't use my computer and cell phone at all!! lotion and shower gel dispenser empty, a problem with the water temperature regulation in the shower! I got burn! The hotel is very nice, the room is beautiful, pool is awesome for kids! and breakfast delicious!

    « Excellent Hotel and Great Bargain »

    A party of four , I went with my son, daughter in law and 4 yr old Grandson for a ski trip to Ski Apachi. This Hotel met all our needs, was located 30 min from Ski Apachi, 1 mile from Walmart for any forgotten items or snacks. Minutes fro downtown Ruidoso. Hot tub for me and parents,heated pool for Grandson.One time pool was cold and when staff were notified -maintenance got right on it and the pool was warmer within the next hour??? But true. They also offer military discount. Staff were courteous, professional and very accommodating. I will be going back in about 2 weeks. i highly recommend this hotel to others. Just leave room for me!!!!

    « Excellent Cust service »

    First time staying at a Best Western. My room didn't seem to have been cleaned, I called the desk and my room was changed with 5 minutes without any fuss. Excellent customer service. Check-in/check -out was quick and easy. The doors have a dead bolt lock and a safety chain so I feel very secure. Nice place I would stay here again.

  • 5

    The staff is extremely welcoming and helpful. Breakfast was a nice assortment and plenty for everyone. We stayed in a suite which had 3 beds that was comfortable for 6 people. Spa and heated pool was a great treat especially during the winter months. Would definitely recommend.

    « Excellence from booking to check-out service »

    When I called to book, I was surprised of how fast, easy and professional it was...while staying everything was literally perfect including employees attitudes, they were nice and warm...our stay was great!

    « best place in Ruidoso »

    The staff is very friendly and helpful. The check-in process seems a little overly, and unnecessarily complicated, but the staff is very polite about it. Very good complimentary breakfast in the morning. The internet service has improved and is fast enough to be relevant. The rooms are large, and the beds are comfortable.

    « Poor Hotel »

    There was not any hot water in the morning for showers. There were 2 towels in my room and both were discolored. we rented the conference room and it was filthy when we arrived.I do not recommend this hotel to anyone wanting or needing to stay in Ruidoso, New Mexico.

    « Good »

    The room was very spacious. The breakfast was good and acceptable. When we had a problem with our room the staff was there to fix it quick. The hotel even provides a place to cook out. The in door pool did not look clean to me but I am very picky about pools. On one night Several vehicles had trouble getting to the motel due to the ice on the driveway. The motel is located on top of a hill. I don't know if the hotel staff treats the driveway to help customers get to the motel. The hotel was good I would stay there again.

    « Ruidoso Vacation »

    Hotel and room were nice ,clean. The waitstaff were courteous and helpful addressing a few issues we had with the laundry facilities. Good (central) location for activities we had planned to do. Room and beds were comfortable. Hi speed internet did not work in our room.

    « Clean Sheets »

    This is an old hotel offers wine in the evening and a complete breakfast. The sheets are clean and has new comfortable mattress, but old smelly rug have not been replaced. Will not stay at this hotel again.

    « Always A great place to stay »

    We travel to Ruidoso 3 times a year at different times of the seasons. Every time we have chosen this hotel we have been satisfied. They are always very helpful and the hotel staff are very pleasant. I highly suggest trying this hotel before booking somewhere else. Each morning The breakfast has several different options to choose from.

    « Excellent value. »

    Very clean room. Nice beds and plenty of pillows. Helpful staff upon check in and out. Nice breakfast, helpful and friendly attendant. Would stay here again if in town for business and/or pleasure with my family.

    « Off the beaten path »

    Loved staying here. It was nice to get away from the downtown area but still be close by. This hotel has an outdoor picnic area and even a hilly walking trail. The room was clean and quiet and the towels were big and fluffy! Great breakfast in the morning. Warm cookies in the evening. Friendly staff that knows the town.

  • 4
    « Familiar »

    We have stayed at the hotel before and over all like it. Front desk staff and housekeepers are friendly and accommodating. Breakfast is average for a non commercial kitchen to use. My daughter enjoyed the pool. My shower head was coming off the wall and there was hair other then ours on one of the pillows. Things happen sometimes I gather, so we would stay there again after all is said and done.

    « Not Happy »

    Have stayed at this Hotel in the past, had the nicest service, clean rooms, great service. This weekend stay was for my husbands birthday even after I brought that to their attention they offered NOTHING. Was unhappy with room, curtains were broke, carpet was dirty, nigh stand had coke from past visitors, ceiling fan made so much noise, some TV channels had no volume. I was very unhappy, this motel has gone down from our past visits, I paid WAY to much for a less than average motel.

    « Very satisfied »

    Very nice place, delicious breakfast, beautiful, clean indoor pool and hot tub, friendly, friendly, helpful staff. Spacious rooms with comfortable beds and pillows, very clean property inside and out. Situated in the heart of Ruidoso, NM

    « Could have been a nice Review.. »

    Generally this motel was O.K. Not great, but o.k. However, after I left and returned home, I noticed I had forgotten by iPad Charger. Called the hotel, they said they had it and would Mail it to me for a $5.00 charge. Fine. One week came and went, not charger, called them back and they said it was mailed to just give it more time. SECOND week went by, not charger. CALLED them again and they said it was mailed. I asked for the Tracking Number. NOW THIRD WEEK, checked the Tracking charger was deliver to another city entirely to someone else AND the Tracking showed the Charge was not mailed until I had CALLED the SECOND TIME in the SECOND week!!!! So yes, WILL NOT BE staying here again......WHY????? Because they LIED!!!

    « Missing a pool - there but we couldn't use it. »

    Overall a satisfactory stay except the promised pool (we do actual swimming) was not available to us because they won't open the pool until 11:00 am. Their explanation - the State of New Mexico will not let them open until 11:00 am because they set their pool hours. Yes, the state of New Mexico sets their hours!! We didn't believe it, either.

    « Great hotel! »

    I found everything to be clean, spacious, and well cared for. The morning clerk (George?) was very personable. The beds were awesome and ceiling fans provided ample comfort. The breakfast consisted of omletes, and sausage. Nice! Thanks!

    « Nice hotel, friendly staff »

    We've stayed at the Best Western Plus the last two times we have visited Ruidoso. The hotel is clean, the staff is friendly and helpful. The location is a little out of the way, and the price is a little high, but comparable with other hotels in the area.

    « Recently had a facelift »

    The rooms are large, comfortable beds, clean environment and just had a recent facelift. The breakfast had a lot of hot and cold options. Staff was courteous and helpful. Location is not within walking distance of downtown shops or race track. Value for price is a good choice. We stay here every time we come through Ruiodoso.

    « Relaxing stay »

    Good , clean, relaxing , will stay again I'm sure. Breakfast was good but could be improved if compared to a few places I've stayed. But still was enjoyable. Not complaining at all. Pool and all were always kept clean. Nice stay!!


Getting to the hotel ...

All directions
·From: East. On US 70 on the right two miles and past the race track to the Best Western Plus Ruidoso Inn. ·From: West. On the left entering city limits on US 70, to the Best Western Plus Ruidoso Inn.

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