Best Western Plus Hotel Spring House,  Rome

4.0/5  - based on 1393 guest reviews.
Via Mocenigo, 7, 00192, Rome, Italy - See map
+39 06 3972 0948 +39 06 3972 1047

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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The Best Western® Plus Hotel Spring House is conveniently located in the center of Rome, within walking distance to Saint Peter's Basilica, Vatican Museum and Sistine Chapel. Furthermore the nearest underground station, which is just 100 meters away, offers a quick and easy connection to every area of the city. International standards of quality, Italian hospitality and three generations of hotel managing experience matched all together, lay the foundations for an unforgettable stay. Our central Rome hotel with its modern and recently renewed style is your "home away from home", a magical place where professionalism and passion are melted to create an exciting stay.

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Room 1

Guest reviews


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based on 1393 guest reviews
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585
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586
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35
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28
Business Business 90
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Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Hotel Spring House,Rome
  • 5
    « Nice hotel in Rome!! »

    Wow. Surprisingly nice hotel in the centre of Rome. Close to Vatican and subway to various attractions. We got a free upgrade to a suite. The room was nice and unique being underground with skylights. Easy for a family of 4. Breakfast included but not amazing. While the rest of the hotel was extremely clean, the breakfast room was a little dirty. Would stay again however!!

    5
    « Culture and Rugby in Rome »

    Travelling with Rugby friends for the biennial Italy v England match this was our choice of hotel for the four nights we were in the eternal city. Hotel is not that imposing when first approached, however it is a hidden delight. Almost abutting the Vatican City Walls, (the Vatican Museum entrance is not even a stone's throw away) but being on a side street off one the main routes around the Vatican there is not much traffic noise to disturb even from the rooms overlooking the street. Hotel staff more that accommodating when asking for information on where to dine, or ordering taxis etc. The hotel is a short walk from the Metro and with a daily ticket only a short hop from all of the attractions you could care to visit. Rooms are more than acceptable, rooms with Baths are slightly larger and the better choice, however our rooms were fine. All equipment worked, the one blown lamp was replaced in minutes on calling reception. The restaurant is fine, we used it on the day of arrival as we had been out exploring and were too tired to go out again, the British view of be sitting down to dine by 8:30 is not the Roman way. The menu is limited but all the food chosen was good enough and the service from the waiting staff was excellent. Breakfast was more than expected and the addition of Breakfast as a free of charge extra was made full use of. Food was a mix of continental and ?English? but there was plenty and the dishes were constantly replenished. The reception team were always welcoming and even proffered hotel umbrellas on the day we headed out into the rain. We considered the hotel more than good value for money, there was little that could be done to improve the service we received, physical restrictions on space meant the lounge/bar area was quite small but as we only really used this for a night cap having been out in Rome. We intend to revisit in 2020 for the next match and tick off some more of the sites we could not cram into our 3 and a half days of sightseeing and half day at the match, and this will be our preferred hotel.

    4
    « Good option right next to the Vatican museums »

    We stayed here for three nights and it was a pleasant stay. The rooms are small and the bathrooms tiny but well kept and clean. Great breakfast and the staff was very friendly and helpful - they booked all our tours for us at no charge. It is extremely close to the Vatican museums, a couple blocks. The Subway is an 8-10 minute walk -not far. If visiting Rome again, I probably would stay closer to city center for ease of mobility. With that said, this was a great option and if needed, would stay here again. We chose this hotel as we there was no availability with good reviews around the city center.

    5
    « Absolutely Delightful »

    What a great surprise! Excellent staff and very clean rooms with large beds and refrigerators. Yes the showers are super small but the water temperature and pressure are excellent. The breakfast in the morning was also outstanding. This place is like 100meters from the Vatican walls and probably 3 minutes from the entrance to the Vatican museums. I would definitely return!

    4
    « Really nice staff »

    We stayed in a three single beds room. The staff of the hotel is amazing. EVERYONE is always smiling, very polite and trying to provide the best service. It is something I have rarely experienced in a hotel ! The room was big enough for three and beds were comfortable. Some will find the bathroom a bit small, but isn't it understandable for a hotel in an European capital city plus so close from the Vatican ? Everything was really clean and tidied really well every day. The breakfast buffet, diner and bar service were really nice and once again, the staff was busy making everything perfect with smile ! The only negative point I can mention is the thin wall between the room we stayed in and the next one. We haven't been really bothered by the noise during the stay and we slept really well, but loud conversations or kids playing can be heard. Overall a really nice stay and hotel and congratulations to the staff for its kindness.

    5
    « Excellent »

    Can not fault this hotel at all! Had a excellent 4 days in Rome and the hotel was a brilliant base. Nothing was too much! Rooms were cleaned everyday, breakfast was superb, staff were very helpful and friendly, had dinner in the hotel one night and it was really nice and it was in a excellent location for all the bars , restaurants and the Vatican . We also had some lovely complimentary drinks on arrival. We stayed in the superior rooms and they were lovely and modern

    5
    « Very Happy Here »

    The location can't be beat by the Vatican, morning buffet was great, staff attentive and friendly, room size was what was expected. My kids room (3 beds) had plenty of space and a balcony. I'd stay here again.

    3
    « Upstairs not good for seniors »

    The room was very nice but no bathroom upstairs and quite an experience during the middle of the night. However the experience at this hotel was very nice. Proximity to sites was very close, grocery casino and restaurants nearby. Breakfast was amazing enjoyed very much.

    4
    « 3 day stay »

    This hotel is very nice once you walk thru the front doors. At initial arrival I wasn't so sure as surrounding area is run down but it is like an oasis in the desert. Very clean and modern. 2 minutes from the Vatican wall and walking distance (a good walk) from other attractions. Rooms are small but expected. Bathroom towels lacking a little in size but managable. Breakfast for 1 euro a day/person a big bonus. Staff was very helpful and professional when needed. Would recommend,

    5
    « Great hotel »

    Spotlessly clean, happy friendly staff, good food. Luca the barman was fantastic. Very close to the Vatican and not far from Ottaviano metro station to central Rome. We stayed in a quadruple family room which was over 2 levels so the teenagers had a little separation from us. Only minor gripe is the dining room is too small for the size of the hotel so had to wait for breakfast. The staff did keep us updated while we waited though.

  • 5
    « When in Rome............wonderful place to stay! »

    This property is a block from Vatican City! The property is well maintained. Clean, modernized, and such a friendly staff. The breakfast buffet each day was really good! Can't say enough good things about this hotel. We stayed 8 nights and this property was perfect for us.

    4
    « Location »

    Love the location, Vatican museum and etc close by. Many restaurants close by to dine and wine. Staff was really helpful and tried their best to accommodate us and my friends. Good breakfast. Will definitely be back.

    5
    « very good »

    We spend one week. Breakfast was very good, and enough choices but I will only give 7-8/10. Exercise room small but enough. Sauna very good. Staff very friendly. Location is close to metro, bus and local food market. 3 minutes walk to vatican museum. I will stay here again.

    3
    « Good hotel, location ideal for the VC, friendly staff »

    Hotel about 30-40 minutes from Rome (FCO) Airport. We stayed on the 3rd floor overlooking a busy front street which is noisy. The room wasn't spacious, compact and no AC. So it does heat up quickly and if you open the door it's noisy. The room is okay to stay in for a couple of nights, it has a mini bar fridge, safe, and a comfy bed. The shower is very small, I have added a picture to indicate the opening which is no wider than the length of a toothbrush!! The staff are very friendly, helpful and polite. The breakfast is include in the price and it is adequate and varied. It is clean and tidy. Beds and towels changed. Overall an good hotel to stay in for a short city break but I wouldn't like to stay in the very small bedroom in the hot summer. Thank you to the staff.

    5
    « Convenient Location. Excellent Service. »

    The hotel is extremely close to the Vatican museum and St. Peter's Basilica. The metro stop is just a few blocks away to get to the other major attractions in the city. Also, there are numerous restaurants within walking distance. There are also a couple of markets close by, where we purchased soft drinks and snacks for consumption in our room. The hotel is modern, well maintained and our room well equipped. We even had a king sized bed, which is hard to find in Rome. The breakfast buffet was well stocked with a variety of choices, everything from bacon and eggs to fruit and yogurt. We ate dinner there a couple of times and that food was good too. The service in the restaurant/bar was exceptional, especially Ricardo. The front desk staff was friendly and helpful. I would gladly stay here again.

    5
    « Week stay in Rome »

    My friend and I stayed here for a week vacation in Rome. This hotel is in a great location. It is a 5 minute walk to the Vatican, 7-10 minute walk to the train station. There are plenty of restaurants around and some small markets to grab water and food. The beds are comfortable and the hotel is clean. The staff was helpful.The breakfast at the hotel is a standard hotel breakfast, cereal, bread, coffee, fruit. Would stay here again.

    5
    « Great Location »

    This hotel was a choice we made from the Delta Vacation site. We chose it for its close proximity to the Vatican and the Vatican Museum, both within walking distance. The rooms are extremely nice, service was excellent and the food was very good. In fact Riccardo, the evening waiter was excellent. Very friendly and helpful. It is close to the Cipro metro station, a great Mexican restaurant just across the street (only open for dinner) the Gelateria Millenium, for gelato, including non-dairy, and a great restaurant next door. All in all a great location and staff.

    5
    « Great Hotel, V. Close to the Vatican. »

    Our first time in Rome, we stayed in this hotel. the Staff are lovely and very helpful, they upgraded us to the suite as it was our first time staying in the hotel. The staff recommended us places to go ( which were great) and told us the best way to get to all the attractions etc. The hotel is very central - about 2 min walk from The Vatican Museum, there are lots of restaurants near by and the tube station is about a 6 min walk- in which you catch the tube to the other attractions - colosseaum, trevi fountain etc. The suite was gorgeous! perfect for a two night stay, has everything you need.

    5
    « great surprise »

    I was here 2 nights for work end of January. We paid 81 Euro per night, so I was expecting a bad place since this is what most cheap hotels charge nowadays. the beds were clean, firm they had nice sheets, the room was pretty big with a good sized TV (with USB/HDMI). the bathroom was tiny but I loved the 8 different shower head massage options. the bidet was not really usable since it was too close to the room. the bar and breakfast was lovely, the choice of food was enormous, eggs, bacon, different breads, musli, cakes, coffee, tea, croissants, waffles, American pancakes. really good choice. the gym was tiny, 3 cardio machines, free weights (up to 4 kilos only) and one other machine. The sauna you had to pay for, so I didn't try. only downsides, they were renovating the 6th floor, the noise started early mornings, yet the hotel was no way near fully booked. they should have given us a 2nd/third floor room instead.

    5
    « Excellent location and rooms »

    Had three nights here over a rugby weekend. Great location near the Vatican, we had rooms 105 / 106 / 107 which were all at the back and very large etc. Staff were always very nice and helpful, breakfast was a large buffet and had plenty of choice. Definitely worth a visit.

  • 5
    « Great Hotel and Great Location in Rome »

    We were a party of 6 travelling to Rome for the First match of the 2018 Six Nations Tournament. Not our first trip to Rome so a lot of the guessing was gone. I booked the Best Western Spring House some time ago (7 Months) and it appeared to be the best I could find for the budget we had in mind. I had read some of the reviews on Trip Advisor so I was a little worried about some of the more scathing reports. We arrived at the Hotel at Mid-day and were told the room wold not be ready until 3pm. We were fully aware of this so not a problem at all? we set off and found some lunch and returned at £pm. Our room keys were ready and our bags already transported to the room. All 3 three rooms were well appointed and immaculately clean. They were very modern and the Bed was King Size?. Just before we left reception the receptionist stated the Mini Bar in the room was complementary? we had a quick look not expecting much but ?. Wow? we had a fully stocked fridge including a small bottle of wine? The rooms were cleaned and remade daily as was the Fridge! Breakfast was included and was more than adequate? however the bacon, sausage and scrambled egg , was only kept luke warm? but we are used to that when travelling?. All the staff were very helpful and could not do enough for you. The only adverse comment I have about the Hotel was the Bar area was very small for the size of the Hotel and their guests? and the leather bound chairs had seen better days and urgently needed repair/replacement. Overall this was an excellent Hotel within 200 meters of the Vatican? all of Rome was easily accessed from the Hotels location. I wold have no hesitation in recommending this hotel to anyone young or Old! Well done Best Western Spring House!

    4
    « Not worth upgrade »

    I booked this hotel based on the "value" for upgraded room price. My booking clearly lists "Superior double room" & Wenger I hot was a room worth 2 twin beds, barely enough room to open a suitcase & still walk around, and a nice bathroom. What I thought I was booking for the UPGRADE on TripMasters.com was not what I walked into. This is the 3rd tine this has happened to me using tbeir travel site , so shame on me for allowing them to slap me upside thge head AGAIN! The staff at Spring Hill is extremely friendly, the rooms are small but clean & the bathrooms are nice. Other than the price upgrade, I would recommend for a night or two if wanting to be near the Vatican.

    4
    « Comfortable beds but little bit noisy »

    We had a great time there because of our treatment of the excellent staff. It is located next to the Vatican wall, very good place. Small bathrooms but comfortable beds. We loved the breakfast. Lot of noises coming in form other rooms and the street.

    2
    « 1 night »

    I spent 1 night and at 2 am i got up very thirsty , I was already finished my water in the fridge so I called the reception for a new bottle but they said was not possible to have a bottle of water in the night ! It s not acceptable it in a hotel where u spend .more than 100 euro x night.

    4
    « Great location and good vibes »

    We came here for a long weekend, including a return visit to the Vatican museums, which are just around the corner, so you have a head start on the queues. The room was comfortable and clean, and breakfast was excellent, though we were disappointed at paying extra for a capuccino from the bar. Have been to other places where it was taken for granted. Lots of shops, restaurants etc in the area,m which do not totally cater for tourists so choice and prices are Italian. Would definitely come back next time we are in Rome.

    3
    « Close to the Vatican »

    I would have given a 5 star but our Expedia booking limited us to 3 people for a 5 person room. We contacted the hotel and everything was OK- even on checking in. But the next day our electricity was cut off and we were told we had to pay an extra 360 Euros for the 2 additional people- not a classy way to communicate. We paid and everything else went very well- great breakfast, clean rooms, nice amenities like a fitness center and spa. Our room had no windows but there were two skylights. There was also no furniture but a small table and two chairs- not much for 5 people. There was an additional charge at the end for a per-person-per day tax by the city that we did not expect so be sure to factor that in.

    5
    « Dads 70th Birthday celebrations »

    The hotel was amazing room comfortable and clean the pillow menu was amazing!!breakfast was very nice and service was very good they ensured they made our stay memorable a fruit basket in my dads room and a plate of snacks when I ordered a bottle of champagne the only negative comment was that I am very short and the mirror in the bathroom I couldn't see through it and in the shower the shelf to put your toiletries I couldn't reach thank you to all the staff who made our stay very memorable I stayed here 11 years ago and this stay was as just as good as I remember

    4
    « Excellent location »

    The hotel is in an excellent location, very close to the Vatican itself. The staff were very helpful and friendly from start to finish. If you need any information on visiting the Colosseum ect ask at the front desk. The room was small but very cosy and it was well heated and kept to an excellent standard of cleanliness. I would highly recommend this hotel for couples on a short trip to Rome! Besides the hotel, do not take taxi's in Rome, they are a complete rip off. Ask at the front desk about the metro, it is very close to the hotel.

    4
    « Good hotel....great location...great service »

    The hotel is located very close to the Vatican.... the service is excellent and makes the stay extremely comfortable....only negative is that the room and especially the bathroom is too small.... otherwise it was a great and comfortable stay...

    3
    « Odd hotel in a convenient location »

    We were attracted to this hotel because of their 2 level suites which worked out for our family of 4. Rooms have 1 double/queen pull-out/futon on main floor with a small round table and 2 chairs. Upstairs is a California king sized bed. Nothing else in the room (s) other than a small fridge and coffee/tea supplies. There are no windows but rather 2 skylights 10 meters high that have blinds. I can't help but feel like I am in some sort of cell or chamber...... Many TA reviewers have raved about the breakfast which is frankly, just ok. We were coming from the Marriott Munich which is fabulous compared to this. Cold pancakes and waffles, a bit of fruit, some cold cuts and cheeses and lots of cake. The best part of this hotel is the location right near the Vatican Museum. 10 minutes at the most. The lobby is small and the hotel sits on a small street walking distance to a metro station (Cipro). All of Rome is nearby. Also found some grocery stores in the area to grab some snacks. Unfortunately the mini-fridge is full with items I can buy - which leaves little room for my own (cheaper) purchases.. We were given vouchers on arrival for a welcome drink at the bar. Very nice. The welcome drink turned out to be a glass of fruit juice. Not so nice after all. We have battled small fruit flies or tiny gnats the first few days in our room. I can't say that I would rush back here the next time I am in Rome. Just feels a bit weird....

  • 4
    « Roma and Vatican in one place together! »

    So we planned a visit to Roma cause we were there many years ago. It was kind of reunion. We also wanted a hotel for a good price, comfortable and in a good location. This one was the best choice we could do. Staff at the reception was so friendly and they adviced as many places where to eat or where to go. As for our apartment, they gave us a big one, there was a lot of space, everything was modern and the beds were so comfortable. It had one extra floor which was kinda cool. I loved this apartment. The breakfast was also really good! There was a lot of food to choose from, like fruit, Italian sweet things like cakes, eggs, bacon, juice... EVERYTHING! And one of the best thing is that it is located near the metro station (about 5-10 mins) and the BEST is that you live next to Vatican. Only thing I didn't like was a little bit of noise in the late hours, probably from a spa under our rooon. Other minus would be for an air condition cause it was probably broken so I could manage it but nothing serious or disturbing at all! There are also a lot of places where to eat Italian cousine. If you wanna really good hotel in Rome for a really good price, this hotel is right choice!

    4
    « Very near to Vatican museum entrance. »

    This nice hotel has a quiet location, in just minites your in the Vatican and it also is nearby luxurieus shops. The rooms are very clean and there is enough space, there is a fridge and daily 2 botles of water. Most of the rooms have a balcony, ours had a view to the basilic of St.Peter. The breakfast was 4 stars, and Supper 2,5 stars. The Italian staff where very kind and helpful. We have been to Rome 4 times now, and this was by far the best hotel for us.

    5
    « Excellent location and high quality of the hotel - very pleasant stay »

    The location was absolutely the best - next to the vatican city, close to the metro and you can still walk to the city center. Very friendly staff, good breakfast, comfortable room. The sauna and relax area were really nice as well. The only minus was that sometimes we were able to hear the guests from the room next to ours.

    5
    « Great location & value »

    We stayed 3 nights and had 2 rooms a double and twin for our teenagers. The rooms while quite small but were very functional - beds were on the firmer side and they have a pillow menu which I appreciated. Modern fixtures and fittings. Close to lots of eateries in easy walking distance (200 meters or so) to the metro and only steps away to the entrance to Sistine chapel which was fabulous. Gym was ok you could get a workout in for sure. Modern equipment. Breakfast buffet exceeded expectations. Only downside was shower cubicle size. My husband is a 6ft big muscled guy and it was hard for him to fit in the shower so if you're in the larger side be warned!!!i would totally recommend staying here

    3
    « Ok »

    We took the Junior Suite which has 2 levels, and sleeps 4. There is one bathroom cum toilet, kettle with tea coffee, mini fridge, safe, tv with an English movie channel. The design of the room however is not user friendly and we find ourselves knocking into things easily, bathroom racks not able to hold small hotel-provided shampoo bottles, water not draining from sink etc. The breakfast is very good in terms of variety. The location is good in terms of access to Vatican Museum (but entrance to St Peter's Square and Brasilia are much further away), 2 supermarkets and self-service laundromat (called Onda) all within 5 mins walk. There are many food options nearby plus a few Chinese restaurants too, and slightly further maybe 10mins+ walk BK and McDs. We tried Feida which is not bad. We walked everywhere in Rome except when we had to go to the Colisseum and Termini station.

    5
    « Amazing trip to Rome for my 40th!! Perfect »

    My trip was amazing from start to finish. This hotel is perfect location and offers all you need for your stay. On arrival the only dissapointment was our room allocated. It was a big disapointment. It was so dark and small it was not the room I had booked my heart was gutted and annoyed as was late not what I had imagined. But after telling reception the staff the next day we changed rooms .No fuss or hassle was made but really cheered me up and very delighted with the room given. With a lovely balcony up high away from noise we had a beautiful view down the street which on my birthday my 40th popped some champagne was lovely to take in the views fresh air . The hotel offered a plentiful breakfast hot & cold food on offer. english breakfast or continental cereals croissants etc. Nice seating areas and clean. There is a bar aslo if wanted refreshemnts in eveing. The location is perfect. Just outside the main area although still walking distance can easily walk pretty much the whole of Romes attractions. Im not fit by any means but walking through the city you can walk from Castle Sant' D Angelo to the Vatican to hotel easy maybe 20mins. Past and through all attractions, Pantheon, Colloseum, Trevi Fountain etc. The hotel is in a quiet side street. Around the corner about 5 min walk brings you to The Vatican & Sistine Chapel . We was lucky as an appearance from the Pope was great! Now for all attractions expect ques! As we stayed in mid novemeber the weather was cooler but stil sunny which I feel is so much nicer than walking around satnding in ques in blistering heat! There is not much shelter or shade when queing and for some up to 2hrs is along time standing in heat. Any way we also bought prior to our trip on line a "Roma Pass" Its easy to follow and once sent to you via post it gives you all the information required for your stay regarding tours , buses, even a map and where to go once you get to Rome. The Roma Pass saves alot of hassle, que jumps and saves money on attractions. I think it offers different prices which gives you entry to places you want to see. There is offices sited on the map which you need to go to once settled where you choose when what times etc and what attractions you want to see, they arrange meeting points at the office which they then take you PAST the ques straight into your choice of attraction. At busier times of year expect a small que but in november we walked staright in! From our hotle one office is 5mins away by the Vatican. Big signs up in corner so easy to find. You get given tickets which also allows you to jump on and off the tour buses which go all around Rome. Dont need taxis at all. We had a lovely Italian meal in a side street right near the hotel, was so cheap and authentic. On my actual birthday we went into The Pantheon area for a meal. Food was lovely but expect to pay alot more compared to surrounding areas. Like any city has its more expensive areas, but was lovely to sit outside with fir lighter heaters and watch what was going on around. My trip was amazing absaloutly love Rome. My brother came whom was not the slightest bit interested to start with but came away amazed by the architecture and sights!

    4
    « Good location »

    On arrival we where met by a nice gent on reception got sorted very fast. Our room was on second floor a double bed an sofa bed rooms are average size with table and coffee and tea making available. Toilet was ok in size but the shower was tiny could barely fit into it and close doors ,the walls are very thin as u can hear any noise from other rooms. The breakfast was good selection of bread,cakes, eggs, bacon ,tea coffee.,etc.The hotel is very clean and bright and in a good location only ten minute walk to vatican city. Plenty of shops and restaurants around hotel and not noisy at night. Over all i would stay here again but in a bigger room. The staff are great and helpful.

    5
    « Location, location, location »

    If you're planning on a Vatican trip, this is a great location. You can see the outside walls of the Vatican from your balcony, if that gives you an idea how close you are. The room was modern and clean. Service from staff was excellent. I had contacted SHI prior to arrange a car to pick us up at the airport, and they handled it beautifully. One might think that's a small thing for them to do, but it would have been overwhelming to me to locate a taxi and getting them to understand where I was going. They also arranged a car for us when we left to take us to the port for our cruise. Everyone was friendly. The breakfast bar was always well stocked and a great way to start your day.

    5
    « this brand is a guarantee »

    Our stay was special at the best western, they have decent standard of reception, tried many times in various places and never disappointed, always special breakfast, and the welcomewe took 2 spacious rooms absolutely clean, with all the conveniences that can be demanded for competitive prices

    4
    « Comfy and convenient »

    Located opposite the Vatican this was great for us Food shops and metro local to this hotel, staff very friendly and helpful Rooms are comfy but need a bit more light, very clean Great for people who aren't spending much time in the room Breakfast was advantage plenty of variety Overall nice place I would go back

  • 3
    « A real mixed bag »

    The location of Spring House, on a scale of 5, is actually a 6. Really, really handy to the Vatican Museum. In fact, the meeting location for all Vatican Museum tours is just around the corner from Spring House, about 2 minutes away!! Plenty of restaurants are within easy distance. The Cipro subway is about 5-10 minutes away. The breakfast is fine, although In Rome, not just Spring House, it seems popular for bacon to be served with a great deal of grease. Yuk! (That's the only criticism of the breakfast. Everything else is fine.) The Spring House worker named Guilia was a sweetheart. I'll skip the usual comments on small European hotel rooms and showers. Here's the kicker: The air conditioning vent in Room 122 blew directly on the head of the bed!!!! And on your head all night!! And the A/C blew all night!! There's no individual room controls. It would have worked if I had a knitted hat to wear all night to protect my head. As it was, it worked to a certain extent to cover my head with the sheets and blankets and sleep underneath. I chose this place for the location and for what looked like the quality of the breakfast. It was in reality a mixed bag.

    3
    « Good Location »

    I took a group to The Best Western Spring House. It was only a short walk to The Vatican Museums. You had to walk up several steps to get to the entrance of the Museum. The Hotel was clean and modern, except my room. The breakfast was good and served beautifully. The hotel was fully booked. My room the first night had what appeared to be mold along the walls next to the bathroom. I had difficulty breathing and had to open all windows. Because the hotel was full, I had to stay in that room with my group. If I hung my head out the window, my breathing got better. It was a LONG night. The next day they moved me into one of their best rooms. It was a lovely 2 story room. All of my guests loved the hotel and were happy with it.

    3
    « Basic Best Western hotel »

    The rooms were clean, but there was mildew on the shower floor. The rooms were very basic and not what I was expecting for Rome. It's close to the Vatican, but far from most other sightseeing and not in the best part of town. Lots of graffiti everywhere and not within walking distance to most sights.

    4
    « Amazing Staff »

    We had a pleasant stay with this facility. The hotel is located very close to the Vatican City which was our aim. It's about 45 minutes drive from FCO Airport (without traffic) and walking distance to many touristy places. Our stay included breakfast and one bottled water, free internet (inability to connect at times). There were 4 people in our group and I expected a bigger room because it's supposed to be a family room when I booked it online six months ago. It's a regular room with a fold-out couch. It was pretty cramped. The cleaning staff did an amazing job with our room each day. I'm disappointed that upon booking and check in I was not informed about a 4 euro per day per person charge which totaled 64 euros for us. I was only notified about this fee when I was checking out and the front desk person asked for my credit card.

    5
    « Buon Giorno! »

    My daughter and I took a long-awaited trip to Rome, Italy to celebrate her graduation from college. I'd saved up since she started school and she chose the Best Western Spring House because it was close to the Vatican-our main visitation spot-and it was affordable. We couldn't have found a better place to stay! Our visit took place from July 10-July 14, 2017. The staff was outstanding-Daniel and Alexa Stage were beyond accommodating. I realize that it can be frustrating to have tourists ask many questions and can potentially be annoying. We know we did indeed ask quite a few, but hopefully presented ourselves as respectful. Along with the other staff who worked from time to time while we were there, these desk staff assisted us in transportation back and forth to the airport (our luggage was left behind and we had to get it ourselves per the airlines), guided us with directions, pointed out places that would enhance our trip, and overall were just nice folks. In addition, our room was just right! It was always clean and neat, the accommodations were perfect for our stay, and the breakfast was more than we could ask for when given a continental meal. The hotel's location was great-in walking distance from the Metro, the Vatican, and many great restaurants and shops. I would highly recommend Best Western Spring House to anyone headed to Rome!

    4
    « Overall, A Good Stay »

    This hotel enjoys a great location to the Vatican Museums and has many restaurants and shops within walking distance as well as a Metro close by. I cant give it a 5 rating due to the attitudes of the reception staff. The breakfast was fine and its staff were friendly. We also didnt receive a package until 24 hours after its delivery. I would recommend but I m not returning.

    5
    « Perfect location and Excellent Facilities in the Heart of Rome »

    This hotel is a perfect base from which to explore Rome. It is a short walk away from Vatican City, with easy access to the metro for sightseeing further afield. The hotel is clean and modern, with decent sized rooms. Breakfast is very generous with excellent coffee and pastries as well as a good selection of hot breakfast options. The hotel staff are very welcoming, and invite guests to start their stay with a welcome drink in the garden. It's a perfect retreat after a long day sightseeing and a great place to unwind. Lots of local restaurant options and a supermarket close by, all of which seemed to be more local places than tourist traps!

    5
    « Fantastic Hotel Walk to the Vatican »

    Just got back from a two night stay in Rome and my family of four stayed at the Best Western Spring House. Upon arrival we were asked if we wanted to upgrade our room to a suite for $15 per night, we accepted and so glad we did! Our kids had two separate beds in an upstairs loft and we had the bed next to the washroom. It was great to be together but to still have some space. The washroom was large and functional and there were two TV's in the room and a wonderful sky light window that we were able to open and close. The staff is really excellent at this hotel. Especially Paolo who helped us booked our tour to the Vatican, recommended two great restaurants and assisted us with booking a taxis. I would definitely stay at this hotel again the next time I go to Rome!

    4
    « Staff are fantastic!! Rooms are ok, great location to Vatican »

    The staff were very helpful and know the area well and how to answer questions. Paolo Colasuonno,front desk, Romina Di Marzio, Front office manager, and Daniel, front desk were fantastic!!! We stayed there two different times on the same trip. The only problem was that all the rooms we saw and/or stayed in were different and sometimes in same category. would stay there again.. Great location & nice restaurant! Good breakfast.

    1
    « Hotel room for family not as shown in photos »

    Stay away from this hotel if you have a family! The large family suite is not as shown in the photos. They charged us for two nights even though we only booked one night and we are currently in an active dispute with them and the credit card company.

  • 4
    « Good hotel... just a couple of issues »

    A friendly welcome from check in staff and the hotel was spotlessly clean. We had a quadruple family room on the 4th floor with 2 single beds & a king size sofabed with a very comfortable mattress. The room was a good size for a city room with good facilities - minibar (complimentary bottle of still & sparking water) & safe. We found the sofabed hard to get in and out of due to the location of a pillar on one side and the wall on another. Breakfast was very good, but lots of choice both hot and cold buffet which was constantly replenished. A nice touch was a complimentary cocktail of orange juice on arrival. The main negative was an unwelcome smell of drains apparent when we entered our room. Our first thought was that it was coming from the shower drain in the bathroom but it definitely seemed to be in the room itself. We weren't in the room for long and only stayed one night; had it been a longer stay we would have mentioned this and asked to change rooms. Excellent location- only a few minutes walk to the Vatican Museums with choice of shops and cafes nearby. You would need to take a cab or the metro to visit the sights on the other side of the river.

    5
    « Excellent hotel location and staffs »

    We booked the 2-floor family deluxe room. It had really nice décor and two skylights with shades. The staffs during the morning breakfast gave excellent services. The location is no doubt the best. It's just 5 min walk to the Vatican, and about the same to the nearest subway station. I really cannot think of any negative feedback for a 3 star hotel that's not so expensive.

    5
    « Pretty Good Stay »

    Excellent breakfast. Staff are kind and considerate. They give you a map of the city and circle all the major tourist stops. You can get a private car to the airport for 50 euros. The rooms are pretty small, but clean. Walking distance to Vatican city.

    5
    « Better Than Expected! »

    The service at this hotel was excellent. From the very beginning we were offered an upgraded room for an extra 10 Euro a night, which we accepted. It was a good choice and worth it. The rooms were in a newer part of the hotel and nice. Breakfast was included and it was great each day (American style which we liked with a touch of European). The waitresses in the restaurant were great, always smiling and checking on you. We had a great spaghetti meal late one night, the gentleman working at the bar and kitchen was just plain good. After making a nice spaghetti dinner, he left the bar, followed us up to the room and delivered the food (great service). We even exchanged dollars to Euros at the reception desk when we ran low on foreign currency. The ladies and gentlemen at the receptionist desk were all willing to please, and service there was great also (hailing cabs, giving directions, etc). We really liked the friendly atmosphere witnessed during our six night stay. The hotel is within walking distance of the Vatican. All other Rome top 10 tourist sights are across the river from this hotel and not within comfortable walking distance.

    4
    « Decent 3 star hotel, particularly for families »

    I selected this hotel based on need for sufficient space for family of four over three nights in Rome and inclusion of American style breakfast. It delivered exactly as expected. Excellent aircon but had to ask Reception to turn it on each day. Jr suite is split level and on first (not ground) floor. There's only one bathroom and the kids slept on the mezzanine level as the beds divide. Parents on spacious and comfortable sofa bed. Breakfast was plentiful and offered a varied selection. I wouldn't bother for dinner (food was fine, decent price, but slow owing to skeleton staff as it's the done thing to eat out - sometimes it's easy to eat at hotel with small kids). Reception helpful and friendly. The hotel is round the back of the Vatican so it's quiet at night. It's not the nicest area but it felt safe enough. I recommend getting a cab to go out to eat (lots of nice restaurants near Trevi Fountain, which is also main shopping area). Restaurants seemed reasonably priced compared with UK. However, at lunch we ate near Bascilca Santa Maria di Maggiore and it was expensive for lunch €100, pizza, 2 salads, small carbonara and drinks - watch for drinks. A smoothie ran to €14. Little sandwich bar just down street sells large bottled soft drinks, which were definitely required.

    5
    « Excellent Stay!!! »

    The hotel staff was exceptional! They were very helpful and patient when providing directions. The breakfast was plentiful. The location is just blocks from the Vatican Museum (about 3 min walk). Just a perfect location!!

    4
    « Close to the Vatican and walking distance to restaurants »

    The hotel is nice and clean. We booked the superior room because my husband is tall and we needed a king size bed. The room was great, it had a nice porch with the view of Rome and you could see St. Peter's Basilica from it. The mini fridge was stocked with water, sodas, snacks and champagne! The receptionists are nice but they seemed overworked.... the lobby has a little bit of a funky smell but the rest of the hotel is great. Free breakfast and it includes most everything, pancakes, cereal, great American Coffee, pastries, eggs, bread, etc...

    5
    « Excellent home base for Vatican and Rome »

    Recently stayed at this hotel with my family of 4. The hotel is located very close to the Vatican Museums (maybe 3 minute walk). It's also located close to the Cipro subway stop which we used to easily acces the rest of Rome. Hotel is modern and comfortable. We had a 2-level room with a loft which was large and comfortable. The AC took some figuring out to ensure the room stayed cool during the hot Roman summer. Breakfast was vert good and they have a nice patio as well to enjoy breakfast or a drink. We had dinner at the hotel restaurant one night and it was very good. Would stay there again.

    4
    « great holiday »

    The hotel is 10 minutes walk to Vatican so great central position. The hotel rooms were well furnished and staff were friendly and helpful. breakfast was good fresh with lots of variety. However whenever we used lift up to 4th floor there was a terrible smell that sometimes ranged from waste matter to dirty pool water?. Overall this did not spoil the holiday.

    3
    « Good position but not so good »

    The hotel is very near to Vatican so the position is very central. Little overpriced for the quality but very near to the center of Rome so we didn't need to use the public transport at all. But the room was really small- we could barely walk around the bed! It wasn't also very well cleaned. We stayed there 5 nights and the floor was really dusty. The housekeeping even forgot to come one day. The bathroom was also very small and the shower was broken, so the floor was flooded after every shower. Breakfast buffet was very good and big!

  • 4
    « Rome visit and cruise »

    We stayed here for one night before and two nights after our cruise. 2 families with 11 people staying in 3 rooms. The larger mini sweets were fantastic rooms that easily held 5 with large showers and multiple levels. The smaller rooms were a little tight; however the location of the hotel was about 3 blocks from the Vatican museum and that overcomes the size of a small room. We were able to walk everywhere in Rome (some places may be far, but doable), and the metro is about 3 blocks away if you like. Avoid the tourist trap restaurants near that Vatican and walk a block further away to great local restaurants that the staff can recommend. Would definitely return to the Spring House.

    3
    « Near Vatican »

    Hotel is a 10-minute walk to the Vatican and has a fitness room. Breakfast is decent though expected a little bit more since the room rate is 200 euro/night. Note I booked for 2 adults and 2 kids. Room is decent too but needs a make-over. Aircon made noises and didn't give enough cool air even at 20 celsius. Service was good.

    4
    « Comfortable Hotel, Nice for Family »

    The staff at this hotel was very attentive from the minute we walked in to their facility. We made a reservation for five people and at the beginning were a little afraid because we thought we would not all fit in a room, but I was mistaken. The room was very cozy. It was a room with a loft, where three people slept on the top floor and two in the bottom floor. The room was clean and well kept. Also this hotel is within walking distance to the Vatican Museum and close to public transportation. It also includes breakfast and wifi

    4
    « Close to Vatican and Metro, friendly staff, nice comfortable rooms, good breakfast »

    Easy to get around via walking, taxis, and especially the two nearby Metro stops. Comfortable rooms and large breakfast offerings. Friendly helpful staff, they will assist in getting tours reserved. Recommended!

    5
    « Easy Walk to Vatican »

    The Vatican is literally walking distance. The 3 nights my family and I stayed, the staff set up a shuttle bus at a fee to pick us up to and from the airport. The breakfast is 5 stars and there is plenty of places to eat around. The rooms were great and the staff answered any questions we had. The rooms were great!

    5
    « Great location and great staff! »

    We stayed at Hotel Spring House for 4 nights and had a wonderful time. The staff is helpful in calling taxis, suggesting sites to visit, and providing tourist maps. The rooms and bathrooms are on the small side, but very clean and modern. You can't beat the location - just steps from the Vatican walls but on a quiet side street without traffic noise. We also very much enjoyed the breakfast, which featured cold cuts, cheeses, hot dishes, fruit, yogurt, juice and specialty coffee drinks. Very nice stay!

    4
    « Great location »

    Great location near Vatican museum and St. Peter basilica. Neighborhood is mostly residential with many small restaurants. Breakfast is great hot eggs bacon and hot dogs with assorted juices and meats cheeses and sweets! Very friendly staff. Shared computer but printer doesn't work. Front desk printed out what you needed if you email it to them.

    4
    « Near perfect hotel but beware of Corina at the coffee shop »

    Very clean. Kudos to househeeping staff. Location is great if you are moving around Vatican City. Staff are friendly and accommodating EXCEPT CORINA at the coffee shop. Everything was almost perfect except for Corina who was too lazy and incompetent to check with the front desk that all members of our family are booked with breakfast. She had to approach our table several times about the breakfast booking, not only ruining our appetite but also embarrassing us. If only she took an extra effort to verify with the front desk. People like her is ruining what could have been a perfect hotel. She should be assigned where the job does not require her to deal with guests. Other than this, I would still recommend the hotel if you want great location and clean rooms. Front desk and housekeeping staff are friendly and accommodating.

    5
    « Far better than its 3 star rating! »

    This was a real find for us. We left our booking a hotel in Rome until relatively late, so there weren't a huge amount of choices and we were hoping for adequate. What we got was excellent! The junior suite was far beyond expectations: two levels with a king bed upstairs and two twins for the kids downstairs, and a huge skylight with retractable shade. The staff was exceptionally friendly and helpful. The location was great as well: right next to the Vatican wall and close to the Cipro Metro station. This is rated 3 stars, but it felt like 4. We are picky hotel people, and strongly recommend it.

    5
    « Location location location location Location location location location »

    Just down the street from the Vatican; what else can I say?? A wonderful place to stay. We enjoyed the breakfast very much too. The room was very comfortable and clean. The staff was very friendly to us and was very helpful. We are planning on staying here again on our next venture to the Vatican.

  • 1
    « Pure crap »

    Staff is rude and unwelcoming. Room does not look at all like pics. Customer non-service justifies its awful service and doesn't refund your money when they make mistakes in how they treat their customers. No security in room doors. Hotel doesn't care about traveller's needs and preferences or to make their stay comfortable. They just care about money and about robotic time schedules that only work for them. Don't waste your money. Go to a good hotel. This is a piece of crap as also are almost all 'worst' westerns.

    5
    « Very nice hotel »

    Stayed at the Hotel for a couple days with the family. Very clean and front desk staff was very polite and spoke good English. Included breakfast was very good Hotel was in short walking distance (less than 10 min) from Vatican Museum. Enjoyed our stay and would stay their again

    5
    « Nice hotel, good staff good location for Vatican »

    Very impressed by everything here - definitely not you average Best Western. Great decor, good buffet, good little gym, super helpful staff, excellent rooms. We had a family room (#207) for 2 adults and 3 kids (7-12) and we could not have been more happy and impressed with the hotel.

    5
    « GREAT LOCATION - OVERALL GOOD CHOICE »

    Hotel overall is a great choice. PERFECT LOCATION , Like really PERFECT LOCATION. Safe area plenty of restaurants. Walk to Vatican City was .1 miles. Hotel set up transfer from airport and the guy was there with my name and got us to hotel very fast. Bed comfort was great. Was confused as to the stuff in the mini fridge no signs say if they are free or if they have a cost, either way did not touch them. Bfast was good and plentiful with a nice variety. Rooms newer and comfortable , Shower and bath ok. Great choice for location

    1
    « Stroppy and rude manageress »

    A very unpleasant manageress, loud, shrill, rude, never in the wrong. She made the stay quite awful. I'm not sure if she meant it but she just had a very unfortunate attitude. Sadly it was an attitude that seemed to permeate downwards because she wasn't the only member of staff to have a very unfortunate demeanour. I witnessed two old ladies who were quite distressed about problems in their room. A door that didn't close, a TV that didn't work, and they were unhappy. As they explained they were a little stressed by the situation.They were treated very shabbily, were told loudly 'Well we don't have any other rooms so we can't possibly change you. Maybe we will send someone to have a look but you can have to stay in the room'. It was all very disappointing. The hotel itself was clean although ridiculously you can't check in until 3 o'clock. The rooms were pleasant enough and the location near the Vatican was superb. But I won't be going back simply because of the very unfortunate manageress and her attitude. She really needs to check into charm school and realise that occasionally, the paying customer is right and has a point.

    5
    « Clean, Comfortable, Close to Vatican »

    My wife and I stayed here Mar. 13-16, 2017. Staff including Paulo, Lucca, & Romina, were very helpful,they and made us feel very welcome. Language was not a barrier as everyone we dealt with knew enough English for us to easily communicate. While we have traveled to many places in N. America, this was our first time in Europe; first time in Rome; and first time staying in a European Hotel! It was great to have a positive experience! We ate in the restaurant 2 nights. The food was reasonably priced and the surroundings were comfortable. As the Vatican was a short walk away, we found the location to be very convenient for our needs. For example, attending the Pope's public audience early in the morning one day, was easy because we were so close! Since this was our first time in Rome, we asked the Hotel to arrange for us to be picked up at FCO by a private driver. Driving in Rome is nothing like driving in any major N. American city I have ever been to. In Rome, it seems everyone speeds, there are virtually no laws on the roads, and the cars and/or motorcycles zig-zag down the highway, often tail-gating at 130 km/h! Very bad place to be driving yourself especially if you don't know Italian, the city, or the culture well. Touring the City: with the subway station only a few blocks away, it was easy to walk there to take the subway to Termini (main central train station) where there were several hop-on, hop-off bus tours available to use for touring around the historic sites of Rome. Romina kindly gave us this advice and it worked out well. We found the prices varied for the buses significantly in the Termini area, and there was some room for negotiation, perhaps because we were there in March. We would definitely stay at this Hotel again if we ever go back to see the Vatican.

    5
    « Excelente »

    We Love this Place It is a block-and-a-half from the Vatican Museum , the service was excellent we have a room with a balcony from which can see the wall from the Vatican , breakfast excellent a lot of food - choice I will recommend this hotel for couples and family

    4
    « Close to Vatican City, recently renovated »

    Our stay here was pleasant in a recently renovated room. The hotel has an American style breakfast included in the price which was convenient. The hotel is just a few minutes away on foot from Vatican City which was the reason we selected this hotel. Rome is a pricey city, and this hotel was on the more affordable side when we were there. Although its a distance from central Rome, you can take cab rides which we found to be around 20 euros. A number of good restaurants within 10 minute walking distance. The hotel has a small gym and small sauna room which can be reserved for a private session at a fee, which was a nice little get away. One downfall was thin walls so you can hear your neighbors.

    5
    « First Trip to Vatican »

    This hotel is perfectly located next to the Vatican and Vatican museum. It is the best value in time offering brand name hotel and amenities for a reasonable price. Having breakfast included and semi American type of bedrooms is rare in this area. Breakfast and coffee included saved lots of time and money as well. Please give this hotel a chance when visiting.

    4
    « Short Break (3 nights/ 4 days) »

    This hotel is located close to the Vatican and St Peters Basilica. There are lots of shops and restaurants nearby. The staff were very helpful and polite. Breakfast was excellent with lots of choice. We were upgraded to a junior suite which was lovely, clean and spacious. In the bar/reception area there was a small outdoor space with sofas etc. We would definitely go back and stay at this hotel again.

  • 4
    « Very Happy...a few strange things to consider. »

    Hotel was great and we loved the location. The old city is chaotic and it was great to spend the day there and then retire to a quieter area. 12 euro taxi took us to the trevi fountain. Metro close by and lots of restaurants. Sweet find was a laundromat where the owners were great and the cost was only 4 euros per load. Hotel has had some renovations and rooms are clean and breakfast is all included and quite adequate. Clean quiet hotel. Now for the strange. No bottle opener or wine opener in the room. You have to bring your bottle to the bar. The waitress told my wife she could not bring me a coffee from the breakfast bar as I was packing in the room. Walls are quite thin and the tv volume is locked at a low setting. We were playing music at 3/10 and the front desk got a complaint. You will hear your neighbours. First room we got had a tiny shower so if you are larger I suggest you ask for a room in the new area. No deal breakers here...just strange. We would return.

    5
    « Stacey »

    Had a wonderfull stay at this hotel. They were so accommodating. My mother in law has mobility difficulties and they tended to her every need. The hotel even left a birthday card and gift in her room on her birthday. Nothing was to much for them. Perfect location just minutes away from the Vatican city. When we return to Rome we will going back to the Springs House. Thank you for a fantastic stay.

    5
    « Nice stay »

    We stayed at this wonderful hotel and it was very clean. Excellent concierge with outstanding recommendations. The check-in was proc3sses very fast and the beds were very comfortable. Highly recommended

    5
    « Great hotel »

    We stayed here for a 6 nations game it was fabulous staff were all lovely hotel is clean comfortable the outside terrace was great close to the Vatican a 5 min walk we walked to all of the attractions and to the stadium for the rugby I can't praise this hotel highly enough

    5
    « Great stay at excellent price!! »

    Hotel is well maintained, clean with hospitable staff and excellent free breakfast. If you are interested to visit Vatican, this is an excellent spot. There are lots of restaurants and shopping places are at walking distance. The hop-on bus stops are at walkable distance 20-30 mins. I hailed cab one way (15-20 euros) but there is public bus stop nearby.

    4
    « Great location »

    This was my second trip to Rome and my second visit to this hotel. The location is great, a few minutes walk to the Vatican, half an hour by taxi from the airport (Fiumicino) and great value for money. The rooms were clean and tidy, cleaned daily. Staff friendly and verity helpful.

    5
    « First visit to Rome. . »

    This hotel was lovely rooms spotlessly clean, staff were so friendly and helpful great location for visiting the vatican 5 minutes walk we had a lovely room 150 with balcony. Breakfast was plentiful and fresh little Danish pastries freshly prepared every morning so glad we chose this hotel and would not hesitate to recommend staying here when we return to Rome we will definitely be staying at the Best Western spring house thankyou so much for a special first time stay in Rome your hotel is a credit to the Best Western family. Mr and Mrs Mennie x

    4
    « Modern hotel, friendly staff, close to the Vatican »

    Well laid out,modern decor with good sized comfortable rooms. Staff friendly, pleasant and efficient.Very good breakfast, Limited menu for the rest of the day but the food was cooked well. Within walking distance of the Vatican.

    3
    « ADEQUATE »

    For 2 day stay in Rome, this was adequate. Our Room was very, very small & bed was low. Room overlooked back alley which was nice and quiet. The accommodations were not particularly great. TV channels were mostly Italian which I liked since I'm fluent but bothered my husband. Hotel front design was modern. Breakfast was excellent with many tasty selections. Taxis were very expensive and it's at least a 3/4 mile walk to Vatican because now everything is blocked off with saw horses. Do not look for luxury here but a quick, inexpensive stay is all right.

    5
    « A great Hotel neer the Vatican »

    Clean, modern rooms, very friendly staff. we had 3 days in Rome, and arrived with rented car. we parked at the hotel garage. the breakfast is great and very good, the rooms are big and very clean. this is one of the best hotels that I have been visited

  • 3
    « Hotel close to the Vatican Museum »

    We chose to stay at the Spring House Hotel as it's close to the Vatican Museum and we were going to visit late at night. It was within 30-45 minutes' walk to most of the other major sites for us which we enjoyed. The hotel help us arrange airport taxi pickup which was very efficient. Thank you! The room we got was on the basement level for 4 people which was average in size. The shower room was quite big but the shower was strange in design and difficult to use. We can hear clear noises and conversations in the outside corridors, so they can hear us also. The breakfast was very good compare to others in Italy. Breakfast staff was polite and courteous. The hotel staff overall can be variable as a whole. We have to ask a few times before we got a second key card cut on our 3 days trip.

    2
    « Annoying and backward- BEST WESTERN MANAGMENT PLS READ THIS YOU HAVE A PROBLEM »

    Lots of problems with this hotel. here is the list- 1. We did not have our rooms booked according to the front desk staff, we had confirmation which we showed them from hotels.com so we had a major issue when we arrived, tried to blame hotels.com- not true, it was down to their inefficiency 2. They don't knock to enter to clean rooms, just enter and not apologise- again and again! 3. No earplugs as a nearby alarm went off for 2 nights for 3 hours between 1.30 to 4am- I was told not their problem, go and but some- on a Sunday! 4. No ice for drinks in rooms! 5. No bottle openers for rooms, bring the bottle down. 6. un- attended bar prime time, rude staff 7. Very rude and dismissive to children 8. poor wifi 9. very noisy, outside rooms and road, no sound proofing, and no earplug help 10. phone in room does not connect to reception 11. don't book the mezzanine room, like a cellar 12. showers are small , very small. 13.price does not match what you get. some good points- good location, rooms ok, bit small but work, good housekeeping. Looks a poor management issue, probably busy enough so don't care but if you care as a customer pls avid otherwise owners will keeping on sipping wine and not give a monkey's is this not what TripAdvisor supposed to sort out!!!!????

    3
    « Family trip »

    We booked a junior suite and were given a free kids package according to the itinery sent to us. We arrived just before midday and were allowed to leave our bags as room check in was at 1500. We returned later in the evening and our bags were waiting for us in the room. The breakfasts were highly rated on trip advisor but were standard. Nice but nothing special. Basic continental with hotdogs, very well done streaky bacon and scrambled eggs. The room was nice and on two levels. The lower level double bed was not very comfortable on closer inspection. It was as sofa bed. The mini bar was free and was stocked every day. The wifi was very poor and signal was broken all the time. Needs upgrading urgently. The location is perfect if you want to visit the Vatican City only 10 minutes from St Peters square and 2 minutes from the Vatican museum entrance. Overall the service was great. The staff were helpful and friendly.Everything else was average. Would not stay there again for the price we paid.

    5
    « Very convenient hotel right next to The Vatican »

    This hotel was great! Super convenient location-5 minute walk to The Vatican, 20 minutes to any of the hop on-hop off bus stops. The building was old with spacious, modern rooms and bathrooms. The bar/restaurant was good and they recommended a wonderful restaurant nearby for dinner-Piacere Molise. Definitely eat a meal there!

    5
    « Very Pleasant Long Stay »

    We reserved the hotel on fairly short notice and were given a very clean and well-maintained triple room with a shower with stall rather than a shower in a bathtub, which most Rome hotels have but which I cannot manage. The beds were very comfortable and almost no noise from the street, thanks to the location of the room facing a back street. The morning breakfast buffet was really a surprise: a full American breakfast array in a very bright and cheerful room. All members of the staff were very pleasant, including at the reception ( Daniel and Giulia and the others) to the bar/restaurant ( Riccardo and Luca), plus the breakfast and room staff. The hotel is near the Vatican, but just two blocks away is the subway that can get you into the old city quickly and cheaply for sightseeing (if you can maneuver around the throngs of tourists in the high season!)

    5
    « Friendly modern hotel near the Vatican »

    Fantastic modern hotel with outstanding pleasant, friendly and very professional staff and modern clean rooms some with terraces overlooking Vatican grounds. Great breakfast included and WIFI throughout. Close to Vatican and Metro and numerous local restuarants for that real Roman Life experience.

    5
    « No complainments at all »

    I stayed in hotel for business for 4 days.Hotel is perfectly located next to Vatican city and 5min walk to Cipro metro station.Room was ok,but wifi in room not so good when everybody is in a hotel.but that was not so important for me.Breakfast is great,variety of food and drinks are more then satisfying.

    4
    « Start of holiday »

    Easy checkin, but can't access room until 3. Luggage was waiting in our room when we got our key. Quite quiet despite hotel being full. Good breakfast and excellent service. Most importantly, great location!!

    5
    « Great location and very nice staff! »

    I was pleasantly surprised upon arrival to the hotel. Very modern and clean, inside and out. Probably the nicest and most helpful staff in all of Rome. They were all very sweet and willing to assist. Plus they provided me with great restaurant recommendations! The room was comfy. Bathrooms are very small (but most are in Europe)

    4
    « fab hotel, well placed and good amenities »

    We had a lovely weekend at Spring House. The original room we were shown to did not seem to be the standard we had booked, but we were moved quickly and without fuss. Room on the sixth floor with a balcony was just perfect, bathrobes and slippers in the room and another set provided for using the sauna and wellness suite. Breakfast can be taken in your room or in the restaurant, good choices and good quality food. Gym and sauna areas are very clean and modern and are bookable through reception. The hotel is well placed for getting about, we used the trams as not so keen on the metro. We travel for a birthday and were treated to a basket of fruit and a card on the day :) In all a great 4 days in Rome.

  • 5
    « Another brilliant stay at this fabulous hotel »

    We stayed in this hotel for one night last week. This was our second visit to the hotel as our last visit was 4 years ago before the renovations were completed. Our stay 4 years ago was great but this visit was even better. All the renovations at this hotel have made it even more attractive. We were supplied a fantastic room with two levels which suited our family of 3 perfectly. The room was spacious, quiet, comfortable and the luxurious bathroom was incredible. We couldn't believe how large the beds in the hotel room were! There was plenty of room for our luggage and our Roman shopping! The upstairs windows with their retractable screens were incredible. The new breakfast room, outdoor terrace and gym were amazing. The breakfast was as perfect as we had remembered it last time however the new view of the outdoor terrace made it even more delightful. We will definitely stay at this hotel again and we will recommend it to our family and friends. A special mention to the front desk staff member Romina who remembered us from our visit 4 years ago and who provided her usual fantastic service. Well done.

    5
    « Comfortable stay, well located »

    I stayed at the Best Western Springhouse for 7 nights and was very pleased to have picked this hotel. When corresponding with the hotel prior to confirming my booking the staff answered my emails promptly and thoroughly, and assisted in ensuring that I could booke online to receive their discounted rate for pre-payment (worthwhile). The hotel is about one small block away from the Vatican museum entrance. To get to the hotel from the airport you can take the train to Termini (14euro), then the metro to Cipro (1.50 euro) and then a 5min walk to the hotel (well sign posted on the main road). The stations have elevators and escalators; and the walk flat, so easy to do with luggage. To get to Rome centre, you can take the metro. I did walk a lot and walked from the centre back to the hotel which is doable but perhaps a bit of a long walk if you have been on your feet all day, so try to plan your route in the centre to end near a metro station so that you don't have too far to walk either to a station or to the hotel. A day ticket for the metro is 7euro, but you will probably end up walking more than taking the metro. The hotel room was lovely. I had a room on the top level with a balcony, and it was spacious, clean, had a lovely view and very comfortable. Breakfast is great. If you are leaving early on a day trip, the hotel offers a basic breakfast, mainly pastry and tea/coffee; but the breakfast staff that were preparing for the normal breakfast were very helpful when I asked for a piece of fruit. The hotel reception staff were helpful in arranging day trips for me, and the company that they work with collect you from the hotel and drop you off again. I was very happy with the quality of the tours I did. The hotel is situated in a nice area, and I felt very safe walking around the hotel area. I had a lovely stay and would highly recommend this hotel.

    5
    « Wonderful Rome experience in a great location »

    First of all I would like to say that this was the ending portion of our trip and this hotel was the best out of all the others we have stayed at. My family enjoyed the complimentary breakfast and the fact that there was a wellness center as well was amazing! The location is definitely a bonus as the main entrance to the Vatican is literally around the corner. It is also a great place to walk to the main areas of eateries. Do not be discouraged by the surrounding areas before you reach the hotel as the hotel itself has a new modern look to it once you get there.

    4
    « close to the Vatican »

    We chose this hotel because it was close to the Vatican. We were pleased with the modern look and cleanliness of our rooms, even though they seemed quite small. The linens, choice of pillows and towels were of a fine quality. The bathroom was well appointed and the lighting great. The buffet breakfast was tasty, with plenty of options to choose from.

    5
    « Love this hotel!! »

    This hotel is one block from the Vatican Museum and very close to the Vatican!! Also close to the CIPRO metro station that can take you all over Rome in just a few minutes for very little money! The hotel is in a great location and very safe! Wonderful Gelato just around the corner!! The rooms are small but very well appointed. We loved the new wing of rooms with big showers!! Staff is super friendly and all speak English!! We have stayed here on many visits to atone since 2000. Highly recommend Hotel Spring House!!!

    2
    « TINY ROOM!!! »

    First off, whether your room is ready or not, these people make you wait until 3 pm to get into the room, never had that happen anywhere I have stayed before. The room was smaller than a cabin on a cruise ship & believe it or not, the shower was even smaller. My boyfriend is 6'5" and had to hang out to take a shower. Nowhere to put luggage or even hang much. Thank heavens we were only staying one night. DO NOT stay here if you are staying for any longer!!! I thought a Best Western would be a safe bet in Rome, more Americanized, but found the local hotels were much better!! The gentlemen at the small bar (who also had to serve dinner (outside as the table service was only for breakfast??) were very friendly and accommodating while you had to wait forever for your room.

    5
    « Best Western Spring House-This is a hidden gem..especially if you are visiting Vatican City »

    Our family was specifically going to Italy for the canonization of Mother Teresa and so we looked at hotel/B&Bs in that vicinity.Our daughter recommended Best Western having traveled around Europe last year with her husband and no matter which country they were in Best Western didn't disappoint.So we booked it for our 7night stay and it was perfect!Its only 5 minutes from the entrance to the Vatican museum and a 15 -20minute walk to St Peter's. The neighborhood(Prati) reminded me of Astoria,in Queens NY-a working class neighborhood with loads of shops,restaurants,cafes,&markets.We took the junior suite which was perfect for 3 adults -design was quite unique(check it out on their website).They have a small bar,and a dining area where breakfast is served daily(and included).The staff were extremely helpful and courteous and spoke English (which was a huge plus)The Metro (Cipro station) is 4 blocks away.Great restaurants in walking distance.The only drawback is if you are looking to go into central Rome-then you either take the Metro ,buses or take a cab,which the front desk will gladly call for you.Although this was our 3rd trip to Rome,it was our first trip not on a tour(bus tour or cruise)but we hit gold with staying in this area and this hotel.Prices were very reasonable..and we would stay there again.

    5
    « Value for your Money! »

    This is the 2nd time I've stayed here because the price was right and out of the hustle and bustle of the city. Hotel is located very close to the Vatican. This time we bought 2 day hop on hop off bus tour tickets at the front desk. About a full 25 minute easy walk to the closest stop. Our room was very clean and well cared for. Breakfast buffet is excellent; had many selections (scrambled eggs, sausage, yogurt, fresh fruit, pastries, sliced meat n cheese, cereal and more). OH cappuccinos too. This was all included in our room price. Front desk help was friendly. FYI..There's a great little pizza place directly across the street. Doesn't look like much but truly best pizza and try their wraps!!! The hotel has an outside area for leisure time with comfortable seating and night time lighting to enjoy a glass of wine. That was a nice feature that most other hotels don't offer. Front desk arranged our ride to airport. 50 euros cash FYI

    5
    « Great place, family friendly »

    Good size double room, fabulous generous breakfast. Well equipped minibar. Cleaning of high standard. Dream location to visit Vatican city. Best Western always reminds me visiting close family - you feel very comfortable. Will come back soon.

    5
    « We enjoyed this hotel very much »

    We stayed here for 3 nights. We had a family room. The room was spacious and very comfortable. There where two floors in our room and both had a television. The only disadvantage was when we used the remote from the TV in the lower floor the TV on the second floor also reacted. The breakfast was excellent, just like the evening meals. I furthermore would say that the staff was excellent. Friendly and helpful The hotel is located next to the Vatican and we walked to several sights from there.

  • 3
    « Great location »

    Had a four night break in the Spring House in Rome. Great location for the Vatican just a five minute walk from the museum entrance. Very quite around the hotel at night as a lot of the restaurants and cafes seem to close when the museum closes. Modern hotel with comfy clean rooms and a good choice at breakfast. If you are driving to the hotel it's located on what seems to be the quite side of town so makes arriving and leaving very easy as opposed to the other hotels around the main shopping or train station areas of town.

    5
    « Just brilliant and gluten free breakfast »

    We stayed here from the 8/8.2016 for a week this hotel is a little diamond,from the moment you arrive you feel at ease, I personally felt that nothing is ever to much trouble regardless of what or who you ask. they have a special gluten breakfast if you require it that comes prepacked in a plastic box with cereal crackers bread etc just ask for this when you sit down for breakfast . I enjoyed the breakfast loads to choose from each morning loved sitting out in garden having breakfast soaking up the sun. hotel is lovely and close to the Vatican we only used a taxi twice and that was for the Trevi fountain at 5am to miss the crowds it was completely empty the whole place to our selves and we walk back and had breakfast at the hotel .everywhere else we walked . we planned most of our tours after lunch and even being the hottest part of the day you are normally inside so missed the sun, this also made my life easy has I didn't have to rush my teenage kids for breakfast . if you are a celiac just round the corner towards the Vatican is Giulys café and serves gluten free pasta also close 15 mins walk mama frites just gluten free and then have a gluten free ice cream from Hendra opposite ...gluten free is everywhere so don't worry. you can always find a few things to complain about but in my honest opinion this little hotel is brilliant because of the people that work here ..thank you so much for a lovely stay

    5
    « Amazing accommodations, Great location »

    When looking for hotels to stay at in Rome in August, this was the first one to pop up. Best Westerns in America are generally average to slightly less than average, so I kept it on the back burner while browsing other locations. I kept coming back to Hotel Spring House because of the great price, location (three minutes from the Vatican), continental breakfast, and complimentary Wi-Fi. I was booking a triple room, and it was the only room that didn't explicitly state that it had a bathroom, which normally wouldn't be an issue, but traveling to another country, sometimes these are things that one might need to think about. I emailed the hotel staff and they were immediately responsive and assured me there would be a bathroom. I booked it on the spot and was confident in my decision that I made the best choice for my friends' and my four night stay in Rome. Upon arrival, the staff were very friendly and accommodating. They spoke English well and made us feel at ease. Even though the room wasn't ready, they stored our luggage and assured us we can sit in the lobby or go about our business till the room was ready. Being the 15th of August, most everything in the area was closed. I was unaware that it was the city's holiday (the assumption of the Virgin Mary), which practically closes down the city, but the hotel staff were very nice and knowledgeable. My friends and I had a tour booked, so we were gone for most of the day. Upon return, our luggage was already in the room, which was amazing. The room itself had everything we could have wanted. It was spacious (which is a treat in European hotels), had a king sized and a twin sized bed (very comfy), large closet space with safe, fridge (stocked with complimentary waters and other snacks and beverages that had to be paid for, of course), tea, coffee, and comfortably sized bathroom. I, personally, loved the shower. The hotel seemed to be recently redone and was decorated very nicely - it was sleek, modern, and still warm and inviting. The Wi-Fi worked throughout the hotel, and the complimentary breakfast that was part of the booking was fabulous and fresh - hot foods, pastries, salads, cereals, meats, cheeses, and an assortment of beverages. Throughout the stay, our room was always clean, neat, and tidy. The fridge was also always restocked (we found it useful since it was sometimes hard to find drinks and snacks on the go in Rome). And, the staff - they were SO welcoming. If we had a question or needed a taxi they were on it immediately. They even assisted in printing boarding passes. Out of the three hotels my friends and I stayed at during our week in Europe, this one was by far our favorite. It was a quick walk to the Vatican and a short 15 minute cab ride into the main hub of Rome. Uber also is available in the city and dropped us off at the hotel with no issue. Being near the Vatican was a treat as well since one of us in the group woke up early to meet the Pope on the 17th. The Vatican was also a little more peaceful than being right in the middle of Rome. Overall, we were extremely pleased with our stay and if I ever returned to Rome, I would definitely stay again. Thank you, Hotel Spring House, for making our Roman Holiday magical!

    5
    « Great Location »

    Great location, truly walking distance from Vatican Museum and St Peters. Our hotel room was fantastic, clean and tea making facilities, iron everything you need. Staff were friendly, especially Guilia - she was so helpful and nothing was a problem. Breakfast was lovely everything you need and coffee was great! There are supermarkets across the street so handy for any snacks etc. A lot of walking to be done so make sure to wear comfortable footwear. If you are going to the Vatican Musuem make sure to get the Skip the Line tickets direct from the Vatican website - the queues are ridiculous, we had two teenagers so glad we had tickets before we arrived. The Colloseum have skip the line also but make sure to print before you go, do not click collect at kiosk as you have to queue for this crazy! Definitely recommend CitySightSeeing Bus - Hop on Hop off - fantastic way to see the city, well worth it. Beautiful city, we seen everything we wanted to see so tick on bucket list!

    1
    « Worst hotel room ever! »

    Its afrer midnight and my daughter and I are laying awake listening to incessant talking and laughter on the other side of the wall. It feels like the walls are made of paper. I have paid for six nights of this rubbish. Ramona De Silva

    5
    « Fantastic hotel »

    Right beside Vatican museum. Need to use the Metro to visit all other sights but only a few minutes walk away. Very helpful staff and great room service. Stayed for a week and would highly recommend it . Loved the new outside garden space.

    4
    « City Central Location »

    Best location. Walking distance to Vatican musseum and bassilica. Lot of shops and restourants nearby. Very convenience for any travellers. Room is small but still quite cozy and good breakfast. They have small gym in the basement. Receiptionist is very friendly and helpful.

    4
    « Get ticks on all your check-boxes »

    Affiliated with Best western chain of hotels , this property has 78 rooms over 4 floors and is located close to Vatican museum . The room are spacious with modern amenities including AC / TV / Tea Maker / Mini Bar . Provide Complimentary Water / Toiletries on check-in with access to Gym / Sauna /Business Center . Breakfast spread is based on american theme with special menu for kids . In House Bar and cafe are ease on pocket and room service is very quick . Kids gets gifts / Special food / Table cover , so each member of family can enjoy their time . Staff goes all length to support their guest on info including Cab booking / local sight seeing and even provide free comb to charger to basic medicine . Focus on reducing carbon footprint and side notes for guest requesting to help them achieve the same by re using bed sheets or towels is a very good initiative without compromising on service . Only issue for tourist can be its location which is far from city sights and railway station /airport ... But is in walk-able distance from Metro station / Vatican Museum . So if you need peace of mind and don't mind local commuting of 15-20 min , then it's surely a anytime go to property .

    4
    « Pleasant Stay »

    We had a very pleasant three night stay at the end of July. Room was nice, clean but small with an even smaller bathroom. Our room was a connecting room and this meant very little soundproofing between us and the next door room. One morning and one evening we were kept awake by noise from next door. To be fair neither family were being particularly noisy or antisocial but we could hear every word. It is obvious that rooms come in all shapes and sizes at the Spring House and some will be bigger than others, ours was just big enough for our needs but I think if we were on a longer break it would have got a bit claustrophobic. Breakfast quite nice and staff lovely. When people say the hotel is "close" to the Vatican they mean it. We did a Vatican tour one day and the meeting point was about 100 yards from the front door.

    4
    « Great location, clean and comfortable »

    Stayed in the split level ground floor room, and like others, couldn't fault the facilities (apart from the lack of WiFi in the room). Very comfortable, efficient air conditioning welcome as it was 37C outside, quiet, and the free minibar was a nice touch. The location is ideal for a short sight-seeing trip to Rome - five minutes from the Vatican Museum entrance, and five minutes to the Metro, but a quiet enough area to not feel hassled. Altogether very happy to recommend.

  • 3
    « Close to the Vatican »

    This was a nice hotel that was very close to the Vatican but a distance from everything else. The hotel was nice and clean but the bathroom was not functional. The bathroom was long & narrow as was the shower. You literally could not move in the shower. The outlet did not work so could not use the flat iron in the bathroom. The staff was very friendly, breakfast was amazing. They have a sauna that is free to use and was great! The room was private, had the sauna, showers, tea, and the most comfortable lounge chair I've ever used. There were alot of really nice restaurants and cafes around the hotel.

    4
    « Skip dinner in the bar »

    Room is good, breakfast is super. Staff helpfull and caring, but the food in the baar is not to be recomended. There is a lot of good Restaurants Around. Metro just 5 min away and hop on hop off 10 min.

    3
    « Off the busy path »

    This hotel is clean and modern. It's not in a busy area of Rome but you can literally walk around the corner to the Vatican museum. There was a very tiny and very hot elevator that we took up to the 6th floor and then we had to take the stairs to the 7th floor. We had a beautiful balcony but it was always very noisy outside. The sound of sirens and construction was constant. They delivered breakfast to our room, which was nice but no matter how detailed I filled out the order, the breakfast was always slightly different than our request. Every day it was a little joke of what our surprise breakfast would be! They were hesitant to ever give us more than one roll of toilet paper, I'm not sure why. (Sorry but we weren't about to use those re-usable towels above the bidet!) The bathrobes were so stinky that we requested they be taken out of the room. It was a strange chemical that they were washed in. The laundry service was very efficient. The shower was so small I kept bumping the door open when I tried to shave my legs. Overall it was an ok experience but I wouldn't stay here again because besides the Vatican, you are removed from the main sites of Rome.

    5
    « Best family room we have stayed »

    Booked a room for 2 adults and 2 children. They gave a junior suite in the ground floor. Very luxurious with a sun roof, split level offering privacy between parents and children, excellent air-conditioning, sumptuous breakfast and they even gave us free drinks from the minibar. Bathrooms - clean and spacious. The only downside for our room in particular was the absence of wifi signal. I had to go out of the room closer to the reception to check mail. Hotel staff were polite and responsive but couldn't sort out the wifi issue. They offered a room change but we decided to remain because of the luxury we got used to. The Mexican restaurant opposite the hotel is great as is the small wood fire oven pizzeria/ kebab shop straight across. The restaurant food quality should improve. They have a good steam sauna but have to pre-book it. reception staff Guilia was very helpful and responsive.

    4
    « Great little hotel near the Vatican »

    Having never been to Rome before my family and I had no idea where to stay, so we started looking at the major chains. After the sticker shock of the SPG and Hilton brands hit us, we were concerned about where to stay that wasn't going to cost us our life savings. Thanks to Trip Advisor we discovered the Best Western Hotel Spring House. What a great little hotel. The staff was super friendly and helpful when we arrived and continued to be so throughout our stay. We had a triple room and it consisted of a queen bed and a single bed. The room was clean and comfortable. It was very small through and the bathroom was even smaller. It fit our needs but there wasn't much spare room in there. The hotel is only about a block away from the entrance to Vatican Museum. This worked well because we could easily walk to the museum and also the entrance to St. Peter's Square. At the end of the day, a taxi back from the square was only ~€10-12. To get to the Colosseum or the Pantheon it was about €15-18 cab ride. There are also a lot of restaurants and cafes around the hotel.

    5
    « Lovely hotel »

    This is a lovely hotel. Room spotlessly clean, lovely friendly staff all spoke English, great breakfast every morning and plenty of it if you are hungry after it it's your own fault! The hotel is in a great location very close to the entrance for the Vatican Museums and not too far from a Metro station(can't remember the name of it). I would highly recommend this hotel and would stay there again-the only fault I could find with it is the walls of the bedroom must be very thin because we could hear the people next door talking and hear their television very clearly when we were trying to sleep-that's the only reason I didn't give full marks for the room. They provide a car if you want to book it to take you to and from the airport we booked it for the day we were going home it cost €50 but was so worth it to get to the airport in comfort-lovely car and a very nice driver.

    5
    « Happy! Happy! »

    The staff were very friendly, spoke excellent English and helpful with our questions. We had a room on the fifth floor and it was clean, with cooled air. The breakfast was great and energized the start of our day. Metro was near-by and mini-supermarket for snacks. We were able to exchange dollars for euros, get maps. The Vatican tour was just around the block, also a laundry matt was just blocks away. The location was minutes from shopping and restaurant's.

    4
    « Great location, clean hotel, friendly staff »

    We stayed at this hotel in June 2016 and loved everything about the hotel, except the temperature of our room. There seemed to be some problem with the effectiveness of the air conditioning of our room. We did highlight this at the front desk couple of times, but nothing changed. I have a feeling this was a room specific issue because the AC seemed just fine in other sections of the hotel. The room itself was small but clean and even had a tiny balcony with a nice view. This hotel is really close to the Vatican (walking distance) but tad far from places in the touristy side of Rome. That said however, the taxi service is super efficient, and we never faced any issues going to and from Rome.

    5
    « Great hotel & location IF you don't prefer to sleep cool. »

    We were very pleased with the hotel, its location, staff & amenities, except for the temperature of our room. We live in an area where we sleep at 17-18 degrees Celsius, so our 26-26 degree Celsius room as WAY too warm for us! Should you also need a cool room to sleep in, be sure to ask for a low-floor room since heat rises & it is central, not individually-controlled a/c.

    5
    « Thumbs Up »

    Great location - near the subway and the Vatican. Very clean - excellent breakfast. Staff was very friendly and helpful - also spoke very good English. Could accommodate 4 people in 1 room - a little small but probably normal for the area. We would stay there again.

  • 5
    « Great Stay! »

    I was a little worried when we pulled up to the hotel, but once we got inside we were very pleased. Hotel is extremely clean, great staff...very friendly! I would recommend this hotel if you wanted to stay close to the Vatican. It is within a 5 min walk to the entrance of the Vatican.

    4
    « Good location, great staff! »

    This is a lovely hotel to stay for visiting the Vatican museum, the food in the bar is very lovely though breakfast is not what I personally would choose, bacon a bit well done! My room was small but functional but I recommend due to its locality.

    4
    « Hotel near the Vatican »

    We picked this hotel because of its location. It was clean, modern bathrooms, with amenities expected of American hotels. The staff were gracious and helpful. We stored our bags after check out the next morning so we could visit the Vatican. The hotel is only a few minutes walk away.

    5
    « Fantastic experience »

    Modern, clean hotel in great location. Staff were extreamly helpful. Breakfast was "American" and had bacon & eggs, this made my family ver happy. Our room included a free mini bar with everything in it complimentary which was a great bonus. We were in a loft room which had a lovely bedroom and small living area which was very nice. The room was very clean and had a fantastic bathroom. The hotEl was a 5 minute walk to the Vatican museum and 5 minute walk to train station making getting around very easy. Overall great place. I would recommend to friends & family.

    4
    « Excellent Stay »

    Terrific location to get to Vatican, and easy access to Metro to get to other sites. Friendly staff, good rooms, nice free breakfast. Overall a great experience. I would definitely recommend staying here.

    4
    « Excellent stay in great location »

    This was our second time staying at this great hotel. It's very close to the Vatican; we could see St. Peter's Basilica from our window. The staff is helpful and kind. The breakfast was the best we had in Italy. I would recommend this hotel when in Rome.

    3
    « Nice hotel in a good Location »

    This is a very nice hotel very near to the Vatican . Ideally located in the centre of the city makes it a good place to stay while visiting Rome . We stayed in a quadruple room which was pretty large by the city standards Close to the Vatican and walking distance from Trevi fountain, novoena square we had a good time here Close to the hotel are good eateries and the famous Parenti bakery and coffee shop It is a moderately priced hotel, with a good buffet breakfast.

    4
    « Great Location »

    Compared to North American standards the rooms at this hotel are small. The room however was clean and gave us a great view of the Vatican and surrounding area. The room was clean and the staff friendly. The breakfast is very good compared to the BW's in North America

    4
    « Not fancy but great place to stay »

    The walls are thin so if you like total quiet this may be a problem but that's the only negative. This hotel is located l very close to the Vatican Museum/St. Peter's with lots of shops and restaurants and gelato places nearby. It also serves one heck of a good breakfast buffet. The most important thing is that it is also located by a metro station. Rome does not have a vast city metro system and whatever you do or wherever you go you will have to walk a lot so, at the end of the day when your tourist tootsies are killing you, it is very nice to be able to catch the metro back to your hotel.

    2
    « I am just as confused as the staff. »

    I booked a standard room with two beds but the hotel gave my room away. Then the staff charged for a junior suite that had two beds at a "discount" but same rate was posted on Trip Advisor. Even though I checked in a couple of hours earlier, I wasn't able to get the keys to my room; forced to walk the streets until my room was ready. Then when I finally got to my room the staff put the wrong luggage in our room. They took forever finding it. The maid never cleaned our room, we had to request new towels. The shower needed "draino" because it over flooded on to bathroom floor, every single time. It was gross. Plus the shower was designed weird. I will never stay here again. Even now I get a horrible feeling just thinking about the disappointment.

  • 4
    « Great Location ? Ideal rooms for families »

    Stayed here for a night with family. We were looking for space with two grown up teenagers and this place provided the perfect answer with split level rooms. Great location, easy to get find and get in. Rooms were ready even though we arrived early. Not usual in Europe. The bathroom and the room were clean. The best part was the auto sky-window on the mezzanine level. Resulting in a pretty well lit room. The location is great once again within walking distance to the most famous attractions in Rome. 10 minutes from Vatican and a few hundred yards from the Vatican museum. Lots of options nearby to eat for every taste and budget. Breakfast was OK. Room service efficient and quick. We had booked the cab to the airport from the hotel itself. Very reasonable. I will recommend this hotel to families with grown up children.

    5
    « Best Family Style Hotel in Rome »

    I stayed here with my family a total of (10) after our Mediterranean cruise and had a wonderful experience throughout our stay. Excellent location to visit all the sites in Rome. Front Desk and Hotel Staff were so helpful and friendly throughout our whole stay. As a Travel Agent, I would recommend this hotel to all my clients and friends. Thank you to the Hotel Management and Staff for making our Family visit a memorable one. Looking forward to our return visit in a few years.

    5
    « Excellent Service! »

    I stayed for several nights in one of the 1st floor suites, It was BEAUTIFUL and CLEAN! The staff was there to help with any of my needs. The breakfast was very good with a mix of Italia/American. The Hotel is walking distance to the Vatican. But the staff will call a taxi for you when needed. The staff's hospitality was the most impressive to me! Upon arrival we were extremely tired and to early to check into our rooms, the staff went out of their way to make us comfortable and provided us with some Italian pastries and coffee. Well done! I will return someday!

    3
    « Rooms small but good value »

    Stopped here for three days on our way back to Australia after an 8 week cruise and visiting friends in the UK . Wanted to be close to the Vatican as we wanted to do the full tour of the museum , cistine chapel and St. Peter's Basilica. The hotel is literally a 3 minute walk to the museum and is surrounded by numerous restaurants and coffee shops etc. So location perfect. The hotel was ok but we had to pay to upgrade to a bigger room as the first one was so small there was no where to store luggage. It is sort of modern in the reception areas but the rooms are a bit worn . But the. again for a hotel in Rome in its position for just over $us200 per night is very good value. Overall would recommend it if you are on a budget and your main aim is to visit the Vatican Only real downside is we had an Italian family next to us and the noise was tremendous but what can you do !!

    4
    « Nice hotel, great staff! »

    Nice clean hotel. We booked a triple we were upgraded to a junior suite at no extra charge. The staff at the reception and morning breakfast are very friendly and courteous. A special thank you goes to Paolo at the reception desk. Would definitely stay again and recommend this hotel.

    4
    « Good hotel! »

    We had a pleasant stay in this hotel. The room was very small but he bed was comfortable and the amenities were clean and fresh. Nothing to complain about except for the size but I think that this is fairly common......Good stay! Would recommend if you like to walk to the Vatican.....as it is just around the corner.

    3
    « 19 May to 25 May »

    Super friendly and helpful staff. Awesome location right next to vatican city. Room swrvice quite reasonable. Rooms and showers are very small. Theyre built for Victoria Secret models. Bed was hard and quite uncomfortable, and house keeping was not the best. But I did enjoy Rome.

    5
    « Amazing hotel! »

    Great service and a lovely place to stay. Wonderful location, very close to Vatican, the attendance was great, the rooms are very confortable and the food is delicious. I loved my experiance in this hotel.

    5
    « Excellent Hotel »

    My sister and I just got back from staying at Hotel Spring House and have only good things to say about our stay there. We stayed in room 107 which is a junior suite on the ground floor. When we checked in we were told that we had been upgraded to a junior suite which we were happy about. When they gave us the key and saw that it was on the ground floor we were a bit concerned because we were worried about noise. We were very pleased when we saw our room, it was very modern and clean. There was a little sitting area and the bed was on a mezzanine. The bathroom was large with a huge shower and a bathub. One thing I will say about this room is that the windows are very small. In fact you cannot see out of any of them or open them, so if you want a room with a view this room is not for you. This didn't bother us at all because this made the room very quiet. We will really liked the breakfast buffet, they had a nice spread and this was included in the price of the room. This hotel is very close to the Vatican but to get to the other sights in Rome you have to take the Metro. I looked at so many different hotels in my search for a hotel but so many of them had bad reviews. I am so happy to have found Hotel Spring House! I highly recommend this hotel!

    5
    « Staff are excellent, and a credit to their company! »

    We stayed here for a week, and the staff were fabulous! Nothing was too much trouble. They were smart and attentive, making our stay very enjoyable, and helping us with any problems we had with other companies! Breakfast was advertised as being a 'continental' breakfast, but in fact covered all tastes, and was very good. The hotel and our room generally were perfectly clean, and they only changed our towels/sheets when we requested them to. It was a pleasure to stay here, and the staff have made it so.

  • 5
    « Exceptionally friendly staff »

    We were very impressed with the trouble taken by the hotel to get in touch just before our stay to offer advice, and the help offered on arrival. Really friendly staff, and very professional. This is a modern design building, very clean and cool. Excellent breakfast buffet, and if you want to eat in for the evening, there are tables set aside for dining, and a really more than adequate menu at good prices. We weren't entirely sure about our 'junior suite' split-level room, with its huge bed up some fairly steep stairs, but it was certainly quiet and comfortable. The bathroom was fun, with its disco lights-lit shower cabinet that continued to glow all night until we finally found the switch to turn it off! Vatican Museums entrance is only five minutes walk away, and Cipro metro station on Line A, less than ten minutes flat walk. Definitely recommended.

    4
    « Good Hotel »

    A good hotel situated behind the Vatican. Rooms are clean and comfortable although not over large. Nice breakfast room serving an excellent breakfast. The staff are very welcoming and helpful. Reasonably priced I have no hesitation in recommending it for a holiday in Rome.

    4
    « Good Hotel Close to Vatican City »

    We stayed here for 5 nights recently and were very happy with our choice. It's a modern and very clean hotel with extra large double beds (superior rooms) and a small balcony. The view from our balcony was of a typical Italian roof scene, and a fair chunk of the Vatican roofline too. It's an unpretentious area, locals live here but it's really nice to be a little removed from the horrendous crowds of the centre. But it's also very convenient, minutes away from the Vatican, St Peter's Square etc. it's quiet for sleeping on a night. If you are foodies - there are some great restaurants nearby and far better than any food we ate in the city centre. The Metro, Cipro, is five mins away and you can get to Spagna in five mins and be right by the Spanish Steps. We loved the ease of getting around that this offered - Metro stations are not so conveniently situated across Rome as in London so we felt lucky. Our room was not huge, nor was it small - the bathroom was quite small but perfectly ok. The only gripe we had was the plug for the kettle was floor level and we had to put the kettle on the floor to boil it. Breakfasts are really very good - the buffet is excellent quality and good choice. The staff are very courteous and speak excellent English. Hotels are obviously expensive in Rome, you just don't get much for your money. Spring House however is excellent value and I would happily recommend to friends and book again.

    4
    « One of the best Best Western branches »

    Very accessible to some of Italy's tourist spots. It has hospitable staff, organized and clean facilities at a reasonable price. It also has a good wi-fi connection, friendly receptionists and serves good food, ranging from American, Mediteranean and Italian food. If ever I come back to Italy, I would definitely stay at this hotel again.

    4
    « quiet neighborhood, very close to vatican »

    Clean, quiet, perfectly comfortable stay for us post-cruise. Vatican literally a few blocks away. Nice neighborhood, not a TON of shopping/eating/bars around, but plenty to enjoy. Staff was very accomodating, fast wifi and a pleasing breakfast. We would return!

    4
    « Great location and perfectly suitable hotel »

    When visiting Rome, you're not in your hotel room that much but this hotel and its room and its facilities were just lovely. Staff couldn't have been more helpful, breakfast lovely despite having to wait a few minutes before being seated, facilities great and just ideally located.

    5
    « Really great hotel for 3 nights in rome »

    Went with my mother & her 2 sisters and had 4 beds in the one room which was what we requested. Nice hot shower and housemaids daily. Toiletries in bathroom. Tea coffee facilities in room, hairdryer, safe & mini bar. Good black out curtains. Nice & clean with aircon. Lift, bar and 24 hr reception. Lovely breakfast with small hot selection to choose from to start the day 7-10am (continental from 5am for early starts to airport). The Vatican wall is behind the hotel. Great hotel to base your exploring from with lovely restaurants close by. Would defo stay again.

    4
    « Euro Honeymoon »

    This hotel was great. Friendly multilingual staff. Full breakfast, bar, and computer access. It's located around the corner from the Vatican which is great, but other places to see are 30 minutes or more away. We spent a bit too much on taxis for the first few days so by day 5 we learned how to use public transportation. Well worth it! A 5 minute walk will get you to the metro station or bus station. When in doubt, Google!

    5
    « Excellent choice near the Vatican museum »

    Lovely overall experience. Close to the Vatican museum. Very impressive breakfast spread, eggs and bacon/sausages with cold cuts and many sweets/tarts/bakery. Friendly people.. snacks in the afternoon. Convenient gym and sauna available. Great value.

    5
    « Excellent family hotel near Vatican »

    Quality hotel with excellent well trained staff who provide a first class service. Rooms very modern and larger ones have a mezzanine floor with huge bed. Sofa bed on lounge area also a good size. Mood lights in bathroom what more do uou want! Great breakfast also. A stones rhrow from the Vatican we even saw the Pope in St Peter's square (with few thousand people as he was available for a private meeting - I am not sure what we would talk about anyway..). I wouls say this is a better area in Rome to stay away from the more obvious places with great choice of restaurants nearby. Underground very nearby is only a few stops from the Spanish Steps etc. Highly recommended.

  • 5
    « Wonderful Stay »

    This was our 3rd Best Western during our stay Italy and once again we weren't disappointed. The hotel is modern, clean and has a very friendly and attentive staff. Most especially the breakfast team. They are very quick to serve your coffee or make an espresso. The location is perfect for anything near to the Vatican or public transportation. I would highly recommend this hotel.

    5
    « Few stars for what it offers »

    One of the best hotels that we stayed. Exemplary cleanliness, staff extremely helpful, perfect positioning, all at superlativ. If I go back I would stay in Rome still there.Congratulations how to wear with tourists

    5
    « Superb hotel in great location close to Vatican! »

    Fantastic rooms, stayed in RM 206, great nice baths, well appointed, comfortable beds and free stocked mini bar. Fantastic comp. full breakfast every morning. Most helpful staff at all departments. Would stay there again!!! Luka at bar was great! Go see him!

    5
    « Great location, great rooms with the bonus of fantastic hardworking and friendly staff. »

    We are a family of four who stayed for 4 nights. The room was fantastic, it was clean, spacious, well equipped and contemporary. The location can not be bettered for any tourist (2 minutes walk to the Vatican museum) surrounded by loads of restaurants, bars and shops. We had a mix up with the booking (my fault-"mental note"-never book a hotel when you have been out for a family meal and consumed too many glasses of red wine!) and the hotel was very accommodating (thank you Elisabetta Barbaro). The food and drink in the hotel was reasonably priced and the breakfast was great with a great choice..

    3
    « Review »

    Unfortunately there was building work going on during our stay which made it a "noisy" stay. Also the triple room booked included a double bed and a "put me up" bed - disappointing as really wanted a single bed. The room was extremely warm (no air con) even after turning heating off. On a positive, the hotel was clean, the breakfast included a wide choice of goods and the staff were polite and pleasant too. All in all our stay was ok but could have been much better.

    4
    « Good hotel in a great location »

    I would recommend this hotel. Its right beside the vatican Museum and close to the Metro. Its not situated in the most beautiful area of Rome but there are some really good restaurants close by. The staff were really good. We got a free drink when we arrived and they took our bags to our room for us. Breakfast was good too with a good selection. The only negative was on one of the mornings there was no hot water for a shower.

    3
    « Better in termini »

    This hotel could be very good. The staff are excellent. The cleanliness of the rooms is excellent. But.... The decoration is faux-moderne which some might call uncomfortable. I was allocated a room on the hospital wing which was based on a thermo- nuclear bunker. I feel certain the other rooms must be better. This room was so-called designed for those requiring particular needs....which i didnt need! It failed if it was meant to help thise with disabilities. Breakfast was disappointing. Dark matter is distilled from the cosmos and served up as coffee or bacon. Full marks for their ability to harness dark matter. No marks for the result. This cruelty must stop. But to be kind. Yes i would stay here again ( though the sister hotel in termini is nicer) it is good value and convenient. It is clean....it can only improve.

    5
    « "When in Rome"....... »

    Professional friendly staff, a great location, very nice buffet style breakfast with plenty of choice, we had a family room which was excellent value, two floors loads of space, modern & very clean, large bathroom, wifi & free minibar. All in all thoroughly enjoyed the 'spring house' and would definatley return......

    4
    « The breakfast was everything!! »

    We couldn't ask for a better hotel in Rome. Located behind the Vatican, it was conveniently located, near several restaurants and walking distance from the metro. Our rate was excellent and the breakfast was fabulous. We could fill up on breakfast, skip lunch and splurge on dinner. There's a great falafel place across the street and don't worry but the nearest metro stop to the hotel is gross so don't be surprised.

    4
    « Nice location and good value »

    Room confortable, clean and well appointed. A few minutes walk to vatican museum and vatican. Nearby underground station. The breakfast is great. Free high speed wi-fi is also available. The staff are very friendly and knowledgeable and understood our needs

  • 3
    « Great Location for Vatican City »

    If you are traveling alone to the Vatican City and do not require a lot of space, then this is a great hotel. The hotel was located on a quiet road behind the Vatican walls. The staff were friendly and the inside was fresh and clean. The single rooms were very small, but if you do not travel with luggage then they are adequate if you are able to pay a reasonable price. I paid just over 60 Euros and it was a good deal. The Internet was free, did not require a password, and had a strong signal throughout the hotel. It was fast enough to watch youtube videos with very little time waiting. The breakfast was very nice with fresh meats, cheeses, yogurts, cereals, and fruit as well as eggs, bacon, etc. If you are a family, I would not recommend this hotel as it might be a little to small for comfort. The family next to me had a stroller and their room was too small to fit it. They were forced to leave it in the hall way, which made it a challenge for me to pass by to get to my room. The elevator was barely big enough for one person with more than one piece of luggage. overall, great hotel for the simple business traveler like me.

    5
    « Really close to the Vatican Museums »

    Excellent value for a family of 4 sharing a room. The room wasn't all that cramped for all is sharing and the bathroom wasn't the airplane bathroom we have encountered sometimes. The staff was courteous and helpful - the breakfast spread was more than sufficient. It was super close to the Vatican museums and between the Cipro metro and buses 492 and 23, one could get anywhere pretty conveniently. Yes, there were some ants in the bathroom but that did not bother us much. All in all - as advertised; we would go again.

    3
    « Disappointed »

    From the photos it looks great, the staff is excellent and very helpful. Disappointed from the very small rooms and even smaller bath, I'm 1.77 and I was almost fitted in the bath. We found many ants in the room, it wasn't dirty but they where ants inside, and for 102€ per night I wasn't happy at all. Breakfast was not something special, probably in my country this hotel would be 2 stars. My rate is average, only for the staff.

    4
    « Great stay at the Spring House Roma »

    We spent 5 nights at the Hotel Spring House Rome. The Quadruple two story room was a perfect accommodation for our family of four. The breakfast each morning was just enough to get us going. The location of the hotel is nicely situated for exploring Rome. The Vatican Museums are two blocks away. The staff was very friendly and helpful. We did experience difficulties with the WiFi. Also make sure you book one of the newer rooms for air conditioning.

    5
    « YES WE RECOMMEND »

    My wife and I stayed for 5 nights and let me tell you that this hotel is PERFECT and in the middle of everything. We've been really impress with the cleanliness of the hotel , we've seen mr. Vasile taking care of the hallway and lobby...from 7th floor untill ground level. Marinela took care of our room 170 ...always with a smile and asking if we need something and another lady , supervisor , romanian , that greed us and make sure we ok. Donald and all philipinos crew always happy to assist. Buffet is good and the waiters are profesional and courteous. Front desk staff is well train... always smiling and always ready to answer questions, book your dinner , recommend stuff to do , book bus rides....go ahead and ask them. We ask for a bigger room when we check in and they helped us. We had a small problem with the electricity in our last night...we got some wine and ready to relax and enjoy our view from balcony for the last time ...but as I said electricity went off and it was a bit of a hassle to move to other room and our plans were kind of ruined. Nobody's fault but hope the GM will take care of us next time we there ;) 4 min to Vatican museum 10 min to st Peters Close to restaurants , bars Supermarket just across the street. LOVE IT.

    5
    « Excellent Customer Service »

    Great friendly and helpful front desk staff that gave good directions in around hotel. Excellent location near vatican and sights. Very organized and nice hotel rooms. Great hotel and location for the price. One of the best in the neighborhood

    5
    « True value for your money! Feel like you are really a special guest. »

    My son and I had the pleasure to visit the Vatican for a week in early October 2015. One of our friends who was going to the Vatican discovered the Hotel Spring House and we changed hotels from another located nearby but at a savings of over 300 EUR. Did we make a good deal . . . absolutely!! The hotel is about 200 meters off the main drive but once you find it you discover the location is just fine. Lots of shopping nearby . . . a supermarket . . . restaurants and a tobacco shop which is where you buy your tickets for the Metro. Our room was very clean and met all our needs. We could hear our neighbors when they were in the hall but once in their rooms not a peep. Very good for getting a good night's rest and then see the sights in the morning. Also, to our surprise, when we checked in we were informed that the breakfast was included in the room rate. A very nice addition to our holiday, especially as they provided a gluten free breakfast pack for my son and took the time to show us all the items on the buffet that were without gluten. We had two days where we had to go very early but the hotel had an early bird breakfast that fit the bill . . . rolls, coffee and fruit. Best of all were the staff. At every turn we found the staff ready to help with any need, answer any question or provide suggestions on where to go for a gluten free meal. Five stars on this alone!! If you are visiting the Vatican you cannot go wrong booking your room with the Spring House. If we should ever return to Rome this will be our first choice.

    5
    « excellent choice!!! »

    Fantastic hotel, friendly helpful multi lingual staff, great location a street away from the Vatican museum (no queues Tuesday/Wednesday am). More than adequate breakfast, clean well equipped rooms (Tea/coffee tray and free mineral water in mini bar daily). Not over priced, special room rate sun/wed. Higher rate thurs/fri/sat. Beware of prices in local cafe/restaurants , always ask before you sit down, eg a coffee can be as much as €8 plus a charge for drinking it indoors of €1.50 in the back street cafe on the way to the vatican. Best value meals were at the mexican across the road and Chinese in the first street at the side of the main square on the way round to Saint Peters Square

    4
    « Good but small improvements could make it great! »

    Location is great, you can see into Vatican from the deck of room! Nice deck to sit out on and relax, listening to sounds of city drinking a glass of wine after a busy day of exploring the sights. The room is small, but that is a Europe thing. Elevator is also small. The staff is real friendly and helpful. The bar stocks good wine. However, the phones in the room never did work our whole 6 night stay for making local calls. The internet Wi-Fi is iffy. Sometimes it would work, sometimes it wouldn't. But the biggest drawback is the starting time of the breakfast. The breakfast itself is great!! Awesome selection: eggs, bacon, tomatoes, yogurt, toast, cereal, Italian meats and cheeses, juices, coffee, milk, pastries, etc! The problem is is starts at 7:00. When in Rome, tour trips are often taken, and when are you picked up from hotel: 7:00! Want to go to papal audience? Get in line by 7:00 is the recommendation! The breakfast should start at by 6:00 at least. At 5:00 they have a cold breakfast variety available, but it is nothing to write about and you will not return after going to it once.

    1
    « Great Location but beware »

    We booked the cheapest room and while not expecting it to look like the pictures on the website, it was very disappointing. Very small and it had a connecting door through which the next-door guests were easily heard. By mistake we left an iPod and earphones under the pillow on the bed and realised the error in the evening of the day we checked out. It could not be 'located' and we found it odd. Well located for the Vatican but not the Colosseum.

  • 5
    « Can´t beat the location »

    We stayed in a two-level suite in the back of the property. There was plenty of space for 5 people, the decor was modern and stylish. Great breakfast, very helpful staff. Probably the best location in the city - one block from Vatican Museums. The only strange thing was the ceiling window over the second level bedroom, which once opened, would let everyone from the main building observe you in the bed!

    1
    « Absolutely Terrible! Best Western Should Pull Branding!!! »

    I don't usually write reviews but I could not leave without writing one because the experience was terrible. I checked in for an 11/1-11/5 stay, paid in advance. I got to the hotel later at night, after five trains, several train delays/cancellations, and a two hour flight. I was exhausted, and only wanted to crash out. When I checked in, the staff at the desk were pleasant enough and I went up to the room on the 6th floor, room 168. The room was very, very small; the shower was very, very small as well. If I had not been tired, I might have raised the issue at check-in. After the first night, I woke at 4am and went down for coffee. The front desk night staff on 11/1-11/2 was very personable, even though we had a language barrier, as were the young female and young male serving breakfast. By the second night, I had enough of the smallness of the room and asked the front desk for another room. He said they were sold out and would leave a note for the front desk manager for the next day. I returned to the room and booked at a much larger business type hotel, which is more of what I normally try to stay in. The reason I booked this hotel was its location to the Vatican, about 500 yards. I awoke about 4am the second morning, November 3rd, to run a few miles, and this is where my first problems with the hotel were encountered. When I came downstairs, the front door was locked, not just from the outside, but the inside as well. The front desk representative, Paolo seemed annoyed he had to open it, although in the U.S., its illegal to lock an exit. I returned to the property at 5am, to get coffee, where I sat in the breakfast area until 530am. As I reached the elevator, to go upstairs, "Paolo" stopped me to accusingly ask for my room number, as if I was not a guest. I left the property again to ride the City Sightseeing Rome tour bus, and do the Colosseum tour. I came back to the property at 230pm, to get my luggage and go to the new hotel. When I reached the hotel, the bed was made and my bags were gone. *AT NO TIME DID I ASK STAFF TO TOUCH OR MOVE MY PROPERTY* I went down to the front desk to find where my luggage was, and the get the key to whatever room it had been moved to. I asked the front desk manager, Romina, for the key and the hotel manager. She stated that the manager was not there, so I asked for the email address of the owner. She stated it was owned by a big company and she did not know the owner; I retorted no, its not a corporate property, its a franchise. She then stated the owner was Mr. Gabani?, but did not have the email address. I went upstairs to get my luggage, and on the way out left the key on the front desk. I was extremely angry my property was touched by anyone, and it appears I am missing items after a quick review. As I got in the taxi, an employee named Ovidio menacingly followed me to the vehicle, standing close to the door, at which point I exited and came back in, even more angry. Another rude front desk staff member named Daniele (male) wanted money, I then advised him that the room was prepaid and the hotel had my card on file. I cannot stress strongly enough to stay away from this hotel. I am an Expedia VIP member, I spent roughly 20k this year with Expedia, and more with Orbitz, Priceline, etc. I am appalled with how they treat customers and I had to file a chargeback with the bank for the remaining two days as I did not stay there. I may chargeback the full amount for not as described/fraud. Please stay anywhere but Best Western Spring House when visiting Rome. I am also emailing Best Western to advise them to pull the branding.

    5
    « Simply a Superb Experience! »

    We were in Rome and needed to find accommodation in a hurry. Fortunately, we found this hotel. Adjacent to the Vatican Museum, its first plus was its location. And everything else was a positive from the time we arrived. Our room was spotless, airy and very accessible. Excellent shower and toilet facilities in spacious bathroom. Beds, pillows generous and very comfortable. The restaurant/bar/breakfast area though small, was more than adequate for our needs. Breakfast buffet left us wanting for nothing. But the staff. All of them - front of house, bar, restaurant and housekeeping - I have never experienced such a level of friendliness, helpfulness, courtesy and professionalism. The finest group I have ever experienced. And to top off our stay, I requested a taxi to the airport. The one they arranged was retained by the hotel. The Moroccan driver had very good English (all the staff had) and his good humour added to our stay. As an addendum, my grandson was with us and his 15th birthday occurred on the 2nd day of our stay. We got back to our room after a day sight-seeing and he was greeted by a birthday card and basket of fruit from the hotel. They obviously noted his date of birth on his passport. A nice touch indeed.

    5
    « GREAT SERVICE in the restaurant! Gluten Free friendly is A ++++ »

    The plus is the staff- specifically in the restaurant. Wonderful place for Gluten Free diet. To start- first night we were exhausted and chose to stay in hotel for dinner. I think the waiter was also the cook, since there are very few people eating there except for breakfast. He couldn't have been more accommodating. The menu had enough selection, but the server prepared what we wanted to order, and made us feel so special. Never underestimate a good meal with excellent service. That dinner was one of our memorable times in Rome. Additionally, the hotel has prepared box meals that are Gluten Free- that include cereal, pastry, and other goodies. The wait staff was also very very accommodating. They took their time to show us each item on the buffet (which was a large hot and cold assortment-beautifully prepared), and tell us what was Gluten Free and not. Happily, most items were gluten free. Because of the spectacular dinner, and the great breakfasts, I give the hotel 5 stars. The negative- the room size is small. Extremely small. If one person wants to pass to the other side of the room, you have to sit on the bed and lift your feet off the floor. With that said, the rooms are very clean and you don't spend that much time in them anyway. We opted for the rooms with balconies, and though we didn't use them much during our 2 day stay, it was wonderful to sit outside. Also great to see the Vatican, especially lit up at night.

    5
    « Good hotel »

    Stayed in a family room, two adults plus two children. The room was spotless, with bed linen and towels changed everyday. The breakfast was really good and staff were very attentive. The location was also vey good and we felt very safe in the area. Hope to visit again next year.

    4
    « Very close to the Vatican »

    I went with my 2 sisters, ( all of us early 60s and our mum, 80+) as a birthday treat for our mum. As we would be arriving between 1300-1200 hours we emailed the hotel prior to the trip and asked to be able to sign in on arrival. Unfortunately the room was not ready, and even though they gave us a free welcome drink while we waited, it was annoying to think we were wasting time in the hotel bar when we wanted to get on with the sightseeing. However the room was lovely, in a modern, minimilist style, with a lovely bathroom containing quality toiletries and copious amounts of fresh towels. Our room was a suite with an upstairs area containing a mezanine level where there were two more beds. This area could easily have contained another wardrobe to allow the people using the mezanine to store their clothes there instead of having to come downstairs every time to use the only wardrobe available. The other drawback to the room was that there was no window in it which could make it seem a little claustrophobic. There were good tea and coffee making facilities in the room and a tv on both levels. Also the contents of the minibar were complementary. Breakfast was good with a nice selection of cereals, pastries, meats and cheese. The scrambled egg was delicious but the bacon was a little too crispy for my liking. Wi fi was freely available in the public areas.

    4
    « Good location »

    We stayed here October 2015. The rooms, although small were adequate for our needs as we were out all day. Rooms were cleaned each day. Breakfast was good, although a small, busy area. Good news for coeliacs, as they are catered for as well. Staff in the breakfast room, courteous. Staff on reception courteous, but didn't go overboard with the smiles. The poor guy on the bar at night was run off his feet altogether, he dealt with the bar, the dining area, room service, taking payments for the drinks and food, clearing away the glasses, plates etc. at time we thought it was like a clip out of 'Faulty Towers', he was always very polite and friendly but he does need help in this area. The hotel was close to the 'Cipro' metro station, bout 7/8 mins walk, bout a 10 min walk to the Vatican and St. Peters Square. Would definitely return.

    4
    « Cute rooms, ok location »

    It is right by the vatican. Yet it's far away from most of the other places. To get anywhere you need some sort of transportation The staff were quite friendly and so helpful. Yet the hotel isn't that inportant.. since you will always be out having dinner somewhere or sight seeing

    5
    « Great Location! Great Staff! Great Service! »

    My husband and I stayed here approximately one week in October for our anniversary in the "Fashion House" junior suite. It was great. The staff contacted me via email about a week prior to our stay to assist with our transfer to/from the hotel and the airport. We chose to take public transportation (one bus to Termini train station and one single train which let us off within 1/2 mile walking distance to Hotel Spring House). Upon arrival, we were greeted at the reception desk and asked to wait in the bar/lounge area where we received a complimentary drink/pastry while our luggage was stored and our room prepared. We received a map of the city and several wonderful places to have dinner. These recommendations by Paolo were probably the highlight of our stay at Hotel Spring House. Every night/day, we asked the staff where to eat and their recommendations exceeded our expectations. Ricardo at the bar/lounge seemed to always be working...and smiling. Everyone in the hotel was really very pleasant. The location of the hotel was great. The "housekeeping fairies" came into our room each day while we were out exploring and serviced the room exceptionally. We should have tipped...seriously! They were remarkable and invisible!!!

    4
    « A Good Hotel »

    This hotel is so convenient for the Vatican Musem and also St Peters Square and the Basilica. All the trips go from just round the corner at the bottom of the steps near the Vatican museum and at the end of a long day (we did an 8 hour trip) , it was so good to know we did not have far to walk. The rooms were clean, the bed comfortable, the water hot for aching feet! A great breakfast to start off each day. Nothing was too much trouble. I thoroughly recommend it.

  • 4
    « Good hotel, convenient location »

    We stayed 2 nights at this hotel. The hotel was a bit jaded and needs a bit of refurbishing. The room was small but adequate and the bathroom very clean and nice. Breakfast was very good. The service staff were very helpful. The hotel had a private underground parking; this is why I chose it. And also because it is very close to the Vatican. There is a metro stop very close by which will whiz you into town in no time. We took taxis a few times - it cost us 13 or 14 euros to get to the Colosseum. But I do have a complaint against this hotel. When I booked the rooms through Best Western site, I had given a credit card which was valid at that time. It had reached its expiry date before we travelled and I had it renewed (same cr card number, new expiry date). While we were already enroute, a couple of days before we arrived in Rome, I received an email saying that if I did not call back with a new credit card, our booking will be cancelled!! On making an expensive 'roaming' call, they wanted me to send my credit card details by email. I refused, saying it was unsafe - for which I was laughed at!! How ridiculous - everyone knows that one cannot send credit card info by email!! The alternative was to call Best Western line and give them the new expiry date. The local line sent me to an italian speaker and so I had to hang up and try an even more expensive call to an English speaking country. I gave the new expiry date and I was assured that they would inform the hotel but guess what, the hotel emailed me back saying that my booking was still not confirmed (mind you, I had booked 3 whole months in advance!!!). I called back the hotel and finally the lady agreed to take the new expiry date by phone. Why was I put through this agony and expense when I was on holiday when I had done all that was right? Frustrating!!! I blame both the hotel and Best Western booking system.

    5
    « Great Hospitality! »

    In a city where hospitality is rare we found an oasis of pleasant people giving great service! The facility is well run by people that seem to enjoy their jobs. The owner is hands own, especially in the restaurant area. We would definitely recommend this hotel to our friends!

    3
    « Nice hotel, but room was too small »

    To start with it, I probably would give this hotel a higher grading, in alignment with the many positive reviews on Trip Advisor. The location is great, close to the Vatican, the staff is extremely friendly and helpful and the price is right. There is a small bar and a nice breakfast room. I appreciated all these details very much. Neverthless, the single room that I booked (see photos) was just too small, reniniscent of a pullman compartment on a sleeper train. Not that I tend to be claustrophopbic, but this was just too small to be put on the market, as it had more the size of a walk in closet. I did not complain, because I stayed one night only, but if I come back, I will make sure that I get a larger room.

    4
    « Friendly helpful staff »

    The hotel is located near the Vactican, two metro stations and has plenty of restaurants nearby to have a meal and a drink. The staff were all lovely apart from one lady who was working in the kitchens early in the morning when we went to get an early breakfast who was rather abrupt. The free breakfast is very good with plenty of cereal, bread, pastries, juice, fruit and a fried breakfast with crispy bacon and scrambled egg. The rooms are cleaned every day with free wifi but are a bit small. If I could improve something I would make the air conditioning better. Overall we really enjoyed our stay and thought the staff were very friendly and helpful.

    4
    « Good accommodation but tiny room »

    The hotel is well located close to the vatican and "Cipro" metro station in addition to access to buses. If you like to walk you can walk to many places such as Poppolo Piazza or Spagna besides Vatican City. The hotel offers free mini-bar. The single room is very tiny, but if you do not mind that the rest is good. In general it was a good stay (internet was good, breakfast was ok, and service was good).

 

Getting to the hotel ...

All directions
·From: Roma-Fiumicino Airport. Follow directions to Rome, take Grande Raccordo Anulare in the direction of Florence, exit via Aurelia, follow via Baldo degli Ubaldi towards via Angelo Emo, then follow specific directions to the Best Western® Plus Hotel Spring House. The Best Western® Plus Hotel Spring House is located in the Rome's historical center, very close to St. Peter's and the Vatican Museums. ·From: From Highway A1. Exit Roma Nord. Take Grande Raccordo Anulare (G. R. A. ) in the direction of Aeroporto Leonardo da Vinci. Exit via Aurelia. Follow via Baldo degli Ubaldi towards via Angelo Emo. Follow specific directions to the Best Western® Plus Hotel Spring House. The Best Western® Plu...

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