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Best Western Plus Hotel Spring House, Rome

4.0/5  - basé sur 1472 notations.
Via Mocenigo, 7, 00192, Rome, Italy - See map
Best Western Plus Hotel Spring House - Exterior The Best Western Plus Hotel Spring House is ideally located in the center of Rome. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western® Plus Hotel Spring House is conveniently located in the center of Rome, within walking distance to Saint Peter's Basilica, Vatican Museum and Sistine Chapel. Furthermore the nearest underground station, which is just 100 meters away, offers a quick and easy connection to every area of the city. International standards of quality, Italian hospitality and three generations of hotel managing experience matched all together, lay the foundations for an unforgettable stay. Our central Rome hotel with its modern and recently renewed style is your "home away from home", a magical place where professionalism and passion are melted to create an exciting stay.

Best Western Plus

Hotel Spring House

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1472 guest reviews
NOTE ISSUED
Excellent
622
Very Good
618
Average
163
Poor
38
Terrible
31
REFER TO NOTICE
Business Business
94
Couples Couples
389
Family Family
637
Friends getaway Friends getaway
142
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Love this hotel"

5
09/11/2018

This was my second time to stay at Spring House and I enjoyed it as much as the first time. It has been extended since my last stay and we had a lovely room in the new part of the hotel. I would highly recommend this hotel-the staff are all lovely and very friendly and helpful. The breakfast buffet is superb and there is plenty of choice and plenty of it! The location is brilliant-very close to the entrance of the Vatican Museum and there is a Metro station very near also called Cipro. I would highly recommend this hotel and if I get the chance to go to Rome again I will definitely be staying in Spring House! Thank you to all the staff for making our stay an enjoyable one.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Jojules69, What a lovely review! Many thanks for sharing your experience with us. You have highlighted the various features which make our Hotel special and we thank you for mentioning them. We are doing our best to give our client the outstanding service they expect and deserve. Our team is putting a lot of effort in making each moment of your stay matter and reading such a good review is a fantastic reward for everyone working here. We will certainly share your message to show them how much you loved every aspect of your stay. It will be a great pleasure for all of us to welcome you again so, come back soon! Kindest regards, Mana Radofa Customer care specialist

"Great location in Rome"

5
24/10/2018

This small hotel served as a great base for our week in Rome. Clean, quiet, comfortable room with excellent service and breakfast in a great location right near the Metro and the Vatican. Also near a number of good, inexpensive restaurants.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Jemanne, Thank you for your stay at Best Western Plus Hotel Spring House and for taking the time to share your opinion. We are glad to read your enthusiastic words and to realize that we have contributed to make your stay in Rome a little bit more special. We are pleased to know that you found our Hotel clean, quiet and comfortable. Thank you so much for your sincere appreciation, it is a great source of motivation for all of us and your satisfaction is our best rewards. We are looking forward to welcoming you back in the Eternal City in order to make you have another great stay! Best regards, Mana Radofa Customer care specialist

"pleasant stay in Rome"

5
22/10/2018

This hotel was in a good location within walking distance to St Peter Square and shopping. It was in an area that we were not afraid to walk at night alone. The room was nice only the mattress and pillows could be better. Had a problem with the hot water a couple of days, but other that those two things it was a good hotel. Oh as normal the females at the reception area was much more friendly and helpful that the males.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Margaret T, we would like to thank you for staying at Best Western Plus Hotel Spring House and for sharing your experience on Tripadvisor. It is a pleasure to know that you had a pleasant stay thanks to the perfect location and the room's design and cleanliness. We often receive great feedback regarding our mattresses, studied to fulfill the best rest possible, combined with different types of pillows differing for size and softness that can be ordered at the reception desk so, we are so sorry the sleep quality did not meet your expectations. Thank you for your appreciation about the friendly and attentive Staff, our aim is to make every guest feel special and cared and your satisfaction is our best reward. We really hope to welcome you back very soon, Arrivederci! Mana Radofa Customer care specialist

"So glad we chose this hotel!"

5
19/10/2018

What a fantastic location for visiting the Vatican! I think this is the nicest Best Western I have ever visited in terms of room decor and quality. Very friendly staff too. It was a great way to start our trip. I would definitely recommend it.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Teresa B, We are so glad and grateful that you chose us!!! Thank you for taking out time to share the valuable feedback of your recent stay at our property. We are delighted to learn that you had a memorable experience and that you think we are the nicest Best Western you've ever seen It is so inspiring and motivating to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next one. We have shared your wonderful and encouraging feedback with the entire team. We look forward to welcome you back againa in the near future. Warm regards, Mana Radofa Customer care specialist

"Conveniently Located to Vatican City"

5
17/10/2018

This was our home base for our visit to Rome. Very accommodating service. Friendly and helpful staff. Our room was very comfortable. Breakfast buffet available along with a bar. Fitness center had enough for our stay. The hotel is also a short walk to 2 metro subway stations (less than 10 minutes) that will get you to just about anywhere you want to get to in Rome. Of course Vatican City is just behind the hotel.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Jeff S, What a delight to see that you had a memorable experience with us! Thank you for your trust in our hospitality and for taking the time to share your review on TripAdvisor and recommending us to other travellers. Guest reviews are always appreciated as they help us to know how well we fared in serving them. It is a pleasure to learn that you did appreciate our customer service and that you enjoyed our gym, open 24 hours. Good food is an important part of any trip so, we hope you had the chance to enjoy the food offerings at our American Bar. With such a great review, we truly hope that you will return to us soon so that we can provide you with more memorable and pleasant moments. Warm Regards, Mana Radofa Customer care specialist

"good hotel if you are in Rome to see the Vatican"

4
17/10/2018

The hotel location is very convenient if you are in Rome only to see the Vatican. Service at the Hotel was excellent. Giving it an average review because the breakfast was not the greatest , but here are lots of restaurants near the hotel.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear JeannetteFar Thank you for sharing this review with us. We are happy to read that you enjoyed your overall stay with us and that you appreciated very much the location and service. We regret to hear that you did not fully enjoy our breakfast which is highly rated by our customers: we will use your notes as a motivation to improve and to exceed ourselves. We are looking forward to welcoming you back soon and we hope you will note some improvement during your next stay! Kind regards, Mana Radofa Customer care specialist

"Great location and service!"

5
17/10/2018

Great little hotel with all of the comforts westerners require along with the expected European tweaks. Excellent, fast, friendly service, amazing breakfast and super comfortable beds. Located just below the Vatican walls. Highly recommend!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear R3441HQbarb, Greetings from Best Western Plus Hotel Spring House! We would like to thank you for choosing our property as your accommodation choice during your recent stay in Rome and for taking the time to post your feedback. It is our endeavor to provide our guests with a memorable service experience and we are happy to note that we were able to deliver this to you. Your appreciative note on the breakfast and service is truly gratifying as it showcases to our esteemed online reviewers the strenghts of our property and we are thank you for that. We hope to continue delivering truly awesome service on all your future stays with us. Warm Regards, Mana Radofa Customer care specialist

"Long weekend "

5
09/10/2018

For a city hotel this hotel is in an excellent location 5 mins from the Vatican, 5 min walk to the nearest metro station 5-10 min walk to the terminus for the hop on hop off buses. The hotel itself is great very clean staff are very friendly and helpful we only ate breakfast in the hotel but you get a hot breakfast or a continental breakfast, the room itself was very clean if there was any negative it would be the surrounding view. There are plenty of restaurants close by. We can't wait to make our next trip to Rome and use the same hotel.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Terry b, It has been our pleasure to welcome you at Best Western Plus Hotel Spring House and we thank you for your loyalty and patronage. We are truly delighted that you were able to enjoy a generous service experience during your visit and that our Team ensured you were well taken care of. We are honored by your gracious compliments and are pleased to note just how special your stay was. We have shared your feedback with everyone at the hotel – your appreciation means the world to the Staff and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back soon and thank you again for your nice review and recommendations to the other travellers. Warm regards, Mana Radofa Customer care specialist

"Very good hotel in perfect location"

5
09/10/2018

The staff was very friendly and helpful. Clean rooms, good breakfast. It is walking distance to Colosseum, that was icing on cake. We loved the two level suite. The metro station is not next door but nearby.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Buongiorno Anil S, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice in Rome. It is heartening to note your appreciative comments about our hospitality, location, cleanliness and breakfast service. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward. To avoid misunderstanding,we would just like to precise that the Best Western Plus Hotel Spring House is walking distance to the Vatican city but not the colosseum. Thank you once again for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. Best regards, Mana Radofa Customer care specialist

"Beginning of our Italy Vacation"

4
02/10/2018

Decided on this hotel because it was close to the Vatican and we were doing it early bird tour. The hotel was very nice, the beds were comfortable and the room was quiet. The room were small but we were out and about so that didn't matter much to us. The bathroom and shower were great. A superb breakfast in the morning. Staff was wonderful. I also had a driver from the hotel pick us up at the airport and that worked out beautiful. We arrived in Rome early in the morning so I chose to pay for an extra night to make sure we could get right into the hotel without waiting for check in. It was an excellent decision. Also the hotel gave us a late check-out which was very nice and appreciated.

"Good hotel in perfect location"

4
02/10/2018

If you need to stay close to the Vatican City, this location is perfect. Room rather small, but clean and comfy. Extremelly small elevator, suprisingly long check-in (why were there only one guy in the evening, doing check-ins, picking up the phone and doing a lot of other stuff?). Staff was friendly. Nice breakfast, but with poor coffee (yes, I expected something more from on 4 star hotel, especially in Italy).

"Tiny single room, but great staff, location and breakfast "

4
02/10/2018

I stayed here for one night and chose the hotel for its location, being 10-15 minutes walk from the Vatican. The staff were courteous and helpful and organised dinner at a local restaurant as well as a taxi to the airport for me. The single room itself was tiny - you couldn't fit two people next to each other - but it served its purposes and was clean and comfortable. Complimentary breakfast was very good and they also gave me a voucher for a free cocktail at the bar. Would recommend!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Ivan H. F. Y. We are grateful that you took the time to share your review and that you recommend our hotel, this is very important for us. We read with extreme pleasure that you did appreciate our breakfast service which offers a large choice of food and always served with a smile. Thank you for positively valued our staff work in all areas: from housekeeping for the cleanliness to the reception for the helpfuness. Since you enjoyed so much our location, we hope to have the opportunity to welcome you back again. The Best Western Plus Hotel Spring House is just 2 minutes walking form the Vatican Museums , 10 minutes walking from Saint Peter's Basilica and the proximity of the metro makes the position a great point of start to explore the Eternal city! In awaiting for your next visit, we wish you allk the best! Kind regards, Mana Radofa Customer care specialist

"Clean and Nice Breakfast Staff"

4
29/09/2018

We stayed in a loft style room. The beds were very comfortable. The rooms were clean and huge. The breakfast staff very welcoming, the nicest and most friendly. The location is perhaps a bit hidden on a street off the main road but within walking distance to the metro and Vatican.

"Good place to stay"

4
29/09/2018

This hotel is in a very good location. Though the area is not "Fancy", the hotel is located relatively closer to majority of the important sights in the area. The staff in the hotel were very helpful and friendly. We stayed there for few nights and we only had breakfast in hotel. The breakfast buffet had a decent selection of food items, which were good in taste. Considering the price and other facilities, it is acceptable. Room was clean and had the usual amenities required, including wifi. Nothing much to improve in the hotel, but some small things like, 1. We as international travelers don't have equipment capable of using European electricity plugs, it would be better if they can introduce one or two universal plugs per room. 2. The buffet starts approximately around 7.00 . Considering us, as tourists, want to leave the hotel and go to see sights early in the morning (and to adjust the time difference in our own countries) it would be better if they can start the buffet bit earlier (at least by 6.30 am) it would be better.

"Mixed experience"

2
24/09/2018

Pros - nice breakfast, good air conditioning, clean room except for shower, nice linens Cons - mold and mildew in poorly designed shower, room not as described, smell, noise I booked a Queen Superior room which, according to their website, should be on an upper floor and have either a balcony or large glass wall windows. Our room #152 was on an upper floor, but did not have a balcony and the window was only the width of a standard door - not at all as pictured or described. I contacted my travel agent, but the hotel insisted that I was in a superior room. The shower had obvious black mold and mildew between tiles. It was also impossible to enjoy a relaxing shower as the water started to run onto the floor almost immediately. We used a towel to create a dam, which helped. I told the front desk - he acted like he'd never heard this complaint and offered to send up extra towels. Upon check-in the friendly front desk staff member said our rate didn't include breakfast, but we were welcomed to enjoy it at no cost anyway. The online description did include breakfast with the rate I paid, and I don't appreciate being treated as if she were doing me a favor. There was an offensive smell on our floor just outside our door. I think the staff's friendly and clueless nature was simply a way to avoid addressing a problem.

"50th Birthday visit"

4
22/09/2018

This is a little gem of a hotel. We were welcomed warmly by the very helpful reception team, good information, helped with taxi bookings and local knowledge. Our triple room was very clean and modern and plenty big enough. Breakfast excellent choice and really clean and attentive staff. The one criticism and I'm not sure if it's the hotels fault is the tourism tax. Not sure why we had two amounts debited on 18/9 &19/9 total €36?? The hotel is right next door to the Vatican but you will need the bus or taxi to get further afield for example the Coliseum. All in all a great trip, hotel reasonably priced so thank you would recommend ??

"Great hotel close to the Vatican and St. Peter's Square"

5
16/09/2018

We stayed at the Spring House Hotel from September 10-15 and would recommend this hotel. It's located on a quiet street and is walking distance to the Vatican, St. Peter's square, the subway station, several bus stops, and lots of restaurants! We enjoyed our stay here. Our room was very nice and clean. We quickly learned that you have to put your room key/card in the slot by the door for the power and a/c to work! The bed and pillows were comfortable, our minibar was refreshed daily with two water bottles, and each night we had two packets of night cream waiting for us..... nice touch! Their bar, including coffee service, is great and open late. They have a garden area with covered patio furniture where you can enjoy breakfast, have a drink, or just relax. They have a sauna and workout room but we didn't use either during our stay. Their breakfast buffet is extensive and excellent! The staff here is very accommodating, friendly, and always greeted us with a smile! Thank you so much for making our stay in Rome so great! Note: there are two restaurants across the street that are worth visiting if you want something other than Italian food - La Cucaracha Mexican cafe and Maybu Margaritas and Burritos. Both good with reasonable prices.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear DayTrip439375, Thank you for the trust you have placed in our hotel and for taking the time to write your kind review! We are extremely happy to hear that you loved your stay and that you appreciated the cleanliness of our rooms, the central location and the varied buffet breakfast. Thank you for highlighting the small details, often unremarked but make the difference like the night cream we provide and the free use of the sauna. There is no higher compliment than learning that we completely met your expectations, as that is our utmost goal! We wish you a safe trip back and hope to see you in the near future for another great journey in Rome! Warm Regards, Mana Radofa Customer care specialist

"Stay near St Peters"

4
15/09/2018

We had a wonderful stay at the Best Western Spring House. The location is excellent and is only a couple of blocks from the Vatican and St Peters. The hotel offers an outdoor lounge for breakfast and cocktails. The breakfast offers many choices of pastry, eggs, fruit, and cheese. You can have espresso, cappuccino or American coffee. The staff are very helpful. The are many wonderful cafe's, restaurants and bars in the area. They do use Uber in Italy so if you want to line up transportation it is easy to catch a cab or call Uber.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Experience797670, Greetings from the Eternal city!! Thank you for your time for reviewing us. We are glad that you chose Best Western Plus Hotel Spring House for your visit. It is a pleasure to read about your great experience with the breakfast and above all the excellent customer service. We really appreciate your valuable feedback and we hope to be your only choice of hotel on any future stay in Rome. We are all looking forward to the pleasure of being at your service again on your next visit. Warm Regards, Mana Radofa Customer care specialist

"Best Best Western"

5
13/09/2018

We stayed at Best Western Spring House in Rome and can't say enough about the location and service ( they accepted our bags and deposited them in our room while we were out). The best part however, was the ample and diverse complimentary breakfast buffet offered. And for early arrivals and departures (ours was at 5 am) they still provided a nice selection of grab and go items. One block from the Vatican and quiet.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Laurie D, Thank you very much for staying at the Best Western Plus Hotel Spring House and for sharing your wonderful feedback with the TripAdvisor community. We were delighted to read that you had enjoyed your time here and that you appreciated all of the small things that help to make the Spring House what it is, especially the breakfast and location. We try every day to enrich more and more our buffet with lots of products and it is rewarding that you appreciated it. Our location is right in the heart of the city, which is very convenient to discover Rome and the Vatican City either by walk or by the convenient public transportation nearby. It was our pleasure to look after you and we all are very much looking forward welcoming you back very soon. With kind regards, Mana Radofa Customer care specialist

"Awesome"

5
12/09/2018

This hotel is in a perfect location near the Vatican. The rooms had complimentary coffee and tea. They had buffet breakfast and even served it early for a quick bite before going to the airport. So many restaurants and shops around. The staff was awesome. They were very helpful in whatever questions I needed answered e.g. directions, tours, shuttle service etc.. I will definitely stay here next time I come to Rome.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Rgeulen, Thank you for choosing Best Western Plus Hotel Spring House for your recent stay and for sharing your experience online. Your glowing compliments about our staff, service, and facilities were an absolute joy to read. Equally rewarding was your feedback regarding our strategic location and the quality of our Buffet breakfast which is plenty of choices! We are happy that you will visit us again and look forward to welcoming you back in the very near futrue. Kindest regards, Mana Radofa Customer care specialist

"Ciao Roma !!"

5
28/08/2018

So on whose bucket list would Rome not be??!! One of the most coveted destinations in the world...Rome finally happened to us. Checked into this nice hotel called Best Western Plus Spring House. Located very strategically very very close to church St Peters Bascillica and of course the museum.... Hotel room was nice as it was a quadruple room and had sufficient space and storage. But the best part of the room was its balcony.....it was a lovely little balcony ... it was a perfect setting for a late night cuppa or just a lttle chit chat. Bathrooms were good and amenities were fine .... hotel team was nice and friendly. But for people who are used to Indian five star hospitality ... let me tell you .... there are no frills in the hotel and even the breakfast buffet menu remains same. I saw that in other cities of Italy as well .. so may be its some rule....don't know. However.... for its location hotel gets full points. In nutshell I had a nice time and credit for that goes to the hotel as well :)))

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Ciao deepanshunov6! Warmest greetings from the Eternal city! Thank you for your loyal support, we are elated to receive such a positive post . It's so pleasing to know that we surpassed your expectations and that you enjoyed our hotel's various facilities. Your feedback will deeply inspire our colleagues in our mission to completely delight and satisfy our guests. Our hotel is centrally located in the heart of the city, making it an ideal place for a vacation in Rome. We are happy to know that the room's balcony enhanced your Spring House experience and that the room was spacious enough for your family. Once again, thank you for staying with us and we look forward to welcome you back for another roman journey at Best Western Plus Hotel Spring House. Warm regards, Mana Radofa Customer care specialist

"Handy for Vatican."

4
22/08/2018

This is a clean, modern and stylish hotel well located for the Vatican. The room was comfortable and clean, although a bit noisy. Staff are friendly and attentive. Bed very comfortable and good choice for breakfast.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear IHC2008, we would like to thank you for staying at Best Western Plus Hotel Spring House and for sharing your experience on Tripadvisor. It is a pleasure to know that you had a memorable stay thanks to the perfect location, the varied buffet breakfast and the quality of sleep. We often receive great feedback regarding our mattresses, studied to fulfill the best rest possible, combined with different types of pillows differing for size and softness that can be ordered at the reception desk. To maximise the comfort of our guests, all our rooms are provided with a kettle with complimentary tea bags and coffee. Thank you also for your appreciation about the friendly and attentive Staff, our aim is to make every guest feel special and cared and your satisfaction is our best reward. We really hope to welcome you back very soon, Arrivederci! Mana Radofa Customer care specialist

"Wonderful hotel ! Exceptional staff !!! A must stay when in Vatican City"

5
22/08/2018

Vacationed in Vatican City for a week. The staff was genuinely welcoming. Catered to every need. Even provided information in the best restaurants and gelaterias in the different areas. Very accommodating with our schedule. Small breakfast provided very early when we had tours at 7 am. Rooms were spotless We included the breakfast buffet which was quite varied and tasty. Will certainly return !

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Parvati O, Thank you for choosing Best Western Plus Hotel Spring House for your recent stay and for sharing your experience online. Your glowing compliments about our staff, service, and facilities were an absolute joy to read. Equally rewarding was your feedback regarding the perfect cleanliness of our rooms and the quality of our Buffet breakfast which is plenty of choices! We hope that you will visit us again and look forward to welcoming you back. Kindest regards, Mana Radofa Customer care specialist

"A nice comfortable stay in Rome"

4
19/08/2018

Stayed here for a week for my work in Rome. For me to stay at this hotel was very convenient in terms of location and also the budget. When the stay is last her than a few nights, it is nice to have a hotel gym. A small but good enough to achieve my routines. The hotel staff were all very friendly and helpful. The breakfast had quite much of selections and was tasty! The hotel had a very nice terrace so it's good to have a cocktail or two outside at times. Their only lift was quite old and super tiny so I had to wait for long. Taking stairs should be ok as long as you're fit enough. ??????????1??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????1??????????????????????????????????????????????????????????

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Foo S, We really appreciate the time devoted to give us some feedback after your recent Stay at Best Western Plus Hotel Spring House. It is nice to read that our facilities were of your liking, and that you did appreciate the central location, the mini gym, open 24/7, the beautiful garden and the varied buffet breakfast. Thank you very much for your nice compliments toward the Staff, we do work very hard every day to make sure our guests feel well attended to at all times and definitely, this is an asset to our hotel. We will certainly relay your praising comments to the entire team because it is so pleasing to know that our efforts have been appreciated. Once more we thank you for sharing your experience with the other travelers and we look forward to welcome you back soon in this wonderful place to stay! Best regards, Mana Radofa Customer care specialist

"Modern and confortable"

5
18/08/2018

Spend two nights at this hotel and it was very nice, modern and excellent staff. They spoked English and Spanish. We needed to exchange money and due to holiday everything was closed. They provided us with euros at a very reasonable exchange rate.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Josefina G, Thank you for your stay at Best Western Plus Hotel Spring House and for having taken the time to share your opinion. We are glad to read your enthusiastic words and to realize that we have contributed to make your stay in Rome a little bit more special. We are pleased to know that you found our Hotel nice, comfortable and modern. Thank you for your sincere appreciation towards the staff, it will be a great source of motivation and we will certainly not fail to convey your very kind compliments to the entire Team. Your satisfaction is our best rewards. We are looking forward to welcoming you back in the Eternal City in order to make you have another great stay! Best regards, Mana Radofa Customer care specialist

"Peter Helowicz"

5
09/08/2018

This was our first visit to Rome. We spent 5 nights at the hotel. We stayed in one of the Junior Suites. Loved the layout of the room, really clean, so much space and the beds are so comfortable!!! There were a couple of small issues that came up but the staff were really helpful and sorted things out very quickly. The location is perfect for the Vatican being literally a 2 min walk and yet the hotel is quiet. Very nice breakfasts and even a small gym if you're crazy!! The Metro is very close too. If we returned to Rome I would have no hesitation in staying there again.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Peter, Thank you for choosing Best Western Plus Hotel Spring House for your stay in Rome and for posting a feedback about your experience. It is always pleasing to receive positive comments from our guests and it will be a joy to share your feedback with all the departments. Hearing that you spent quality time in our hotel and enjoyed our services made us proud and your review will certainly keep the team highly motivated. We are grateful to know that you appreciated the central location of the Hotel, the excellent buffet breakfast and the gym, open 24/7, which can be more than helpful during a holiday in Italy with its greedy cuisine (but healthy anyway). Please, do not hesitate to contact us if we can help you with anything that may make your next stay even more enjoyable. Our E-mail is: [email protected] We thank you once again for sharing this stellar review and look forward to creating many more memories together in the years to come. Best Wishes, Mana Radofa Customer care specialist

"Staff went above and beyond for us!"

4
03/08/2018

Check in and out went smooth and was upgraded. Staff would have a taxi for us within minutes. They spoke English and Spanish witch made communication easy. One day I left my cell phone in a cab and the staff got a hold of the company and had the driver return it with in minutes. Over all it as a great experience. FYI DON'T NOT TAKE BLACK TAXI (CAR SERVICES) FROM THE AIRPORT.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Lopezsergio023, thank you very much for taking the time to share your experience with the TripAdvisor's community. We are delighted to know how much you enjoyed your stay with us, it is always a great pleasure to receive positive feedbacks from our guests Your kind words are most encouraging and motivate all of us to keep improving the quality of our services. Be assured that your review has been shared with our hotel staff with a special mention to the reception team for their reactivity. Looking forward to having the opportunity to welcome back very soon. With our best regards, Mana Radofa Customer care specialist

"Modern, Comfortable Stay"

4
30/07/2018

My husband and I spent 4 nights at the Best Western Spring House and were pleased with the professional staff and modern style. This hotel is extremely close to the Vatican and made for an easy location to travel around from. It is far away from the Colosseum but we were able to easily plan a walking excursion and got an Uber back to our hotel with no issue. Any concern or question we had was promptly addressed with staff and had no further issue.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Emily S, Thank you for writing a review of our establishment. You enjoyed our great location which is 5 minutes walking from the Vatican museum and this makes us proud of our workplace. At the same time, it's nice to hear that you enjoyed the modern style of our Hotel. All of us at Hotel Spring House strive hard to ensure the comfort and satisfaction of our guests, and it feels great to know that our hard work have paid off. Your comments will be shared with the entire staff because this is a recognition they deserve. We hope to welcome you back soon. Warm regards, Mana Radofa Customer care specialist

"What a great place to stay!"

5
29/07/2018

Daniela and Paulo and all the staff, including Riccardo at the bar, made our stay just about perfect. With a top flight breakfast included each day, and a split level room with retractable sun awnings that pleased my stylish teens immensely, we all absolutely loved this hotel! Italian coffees started at two Euro right at the hotel bar and two metro stops, a selection of great restaurants, many fine gelaterias, and major attractions begin as soon as you step out the door. I'd recommend this place to anyone.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Jacktheknife2017, Thank you so much for sharing this fabulous review with us. We are very pleased to know that you enjoyed your stay at Best Western Plus Hotel Spring House and that your experience went far beyond your expectations. Additionally, it is pleasing to read that you appreciated the warmth and hospitality of our Staff, just like the comfort of our Junior suite split into 2 levels. Furthermore, we are happy that you enjoyed our varied buffet breakfast and the location of the Hotel, right next to the Vatican and very well connected with the rest of the historical center Our daily aim is to enchant our guests and your happiness is our best reward. We hope to welcome you back soon for the next journey in the Eternal city! Kindest regards, Mana Radofa Customer care specialist

"Excellent hotel, love it, love it!"

5
27/07/2018

Can't say or praise this hotel enough! First of all great staff, friendly, attentive, welcoming and very efficient. Special thanks to Paolo and Stefano for always being so helpful and kind to us during our stay ie. making change, directions, suggestions for restaurants, help learning Italiano, etc. All the staff were just as good! Rooms were always clean and comfortable and maid and room service very good. Can't beat the location for access to Vatican and St. Peters, good restaurants and shopping! If you had to go out of the area the Metro and closest bus stop was a very short walk in a very nice quaint area. We would go back to Rome just to stay in this hotel (not really but you get the idea). The complimentary (for us) daily breakfast was overall excellent, great variety to please anyone, especially baked goods, but everything like fruits, eggs, meat, cheese, and cappuccino too!! After leaving to go home, we actually missed the hotel, when does that ever happen! Grazie mille Best Western Spring House and can't wait to come back!

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Alfaycourt Thank you very much for such a wonderful review and for pointing out all the details that enhanced your stay with us. Our associates work hard to create an welcoming experience for our guests, and we are so happy to know you had an enjoyable stay. We will not miss to share your comments with Paolo and Stefano. It gives us great pleasure to read that every aspect of your stay was in line with your expectations, from the cleanliness to the complimentary buffet breakfast. We are also pleased to hear that you found our location to be extremely convenient. We really appreciate you recognizing our efforts and we are impatient to welcome you back again! Best regards, Mana Radofa Customer care specialist

"Our stay"

5
23/07/2018

Great small boutique hotel near Vatican city. Walkable to many restaurants, shops, river, Vatican Great stagg9, very helpful. The breakfast was great too. Really enjoyed our 2 night stay. Would recommend this hotel.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Best Western Plus Hotel Spring House! Dear Dakotabites, We would like to thank you for sharing online your experience at our property. We strive to exceed all our guest's expectations and we are so happy we have achieved this with you. We sincerely appreciate your generous recommendation and we wish to have the opportunity to welcome you back very soon. Thank you again for your lovely feedback! Best regards, Mana Radofa Customer care specialist

"Ignore good reviews, this hotel is CRAP! STAY AWAY"

1
22/07/2018

Our horrible experience with this hotel started from the moment we checked in. We had 5 people in our party and two rooms booked, but we were only given one key to each room. Not only were we not given rooms near each other as we had requested, we asked to have at least two keys made for each room, the hotel staff rudly told us that they didn't have enough available and made it seem as if we were hugely inconveniencing them by making this request. The poor service of this hotel did not end with that experience. That evening, half of our party staying in one room was kept awake for hours by loud chatter and noises coming from the patio of the hotel, it was so loud we could have had a full conversation with the people on the lower patio from our room. After a long day of travel, we kindly waited till 11pm to see if the hotel would do something about the noise, but nothing. After calling down to the front desk to complain becuase no one could sleep due to the noise, all the staff had to say was that the bar closed at 12am, no apologies or assistance. After a night of no sleep due to the loud noises, we woke up to a pool on our hotel room floor. The entire room had flooded soaking our bags, clothing and anything else that was not elevated onto a bed. After panicking to pick all our stuff up off the wet floor we called down to the desk for assistance saying our room was FILLED with water, and they send up a young boy with a single towel to clean up a room full of water. We had no help from the hotel moving all of our bags out of the flooded room. into our other family members room. When we returned from our Vatican tour which we were late for because of this incidence, the hotel staff gave us more trouble when we tried to switch rooms. The staff had one other room which they said we could switch to but we would be charged for the night in both rooms. They told us that the problem was our own because calling the front desk about the incident was not enough to alert the hotel about a problem. The staff did nothing to apologize about our damaged stuff. After deciding we wanted to change hotels and be done with the rude service and poor sleeping conditions of this hotel, the staff wouldnt even consider talking to us about our options of refunding or reduced rates and said that these types of complaints were something they had not heard about before yet they responded to the SAME type of complaints of flooding and noise just weeks prior on trip advisor. All in all, DO NOT STAY HERE it will ruin your families vacation.

bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear SharonC2434, Thank you for taking the time to share your experience with us on Tripadvisor. Any kind of feedback is always gratefully received, as it assists us in monitoring the service we provide and helps to find improvement wherever necessary. We are sorry that there were elements of your stay that you did not enjoy and that you found the service provided not up to your expectations. We know very well the importance of going about our duties with care and consideration for our guests and this is the reason why we always note every single incident of each stay. Through what you have written, we understood the period of your stay as well as your booking details. We kindly invite you to double check your reservation because we did not receive any request or note regarding the rooms' allocation and, as you were all adults, we thought it was not so crucial to have the rooms next to each other. Anyway, our aim is to make have a comfortable stay to all our customers and our priority is to assign to each guest a room, which can suit their needs. In fact, we offered you a free upgrade on your arrival because instead of the double standard that you have booked, we gave you a double superior room, located in the same part of the building as the triple room. Regarding the noises on the first night, as soon as you complained, our Front desk team invited the other guests of the Bar to lower their voice, which they did immediately, and they even went inside rather than staying at the garden. For what concern the problem you had in the room, we gave you assistance contrarily to what is written and our front office manager, who was in duty that day, proposed you to dry your stuff in our dryer but you said it was ok. We tried to please you in every way possible, we have shown you different rooms so, you were able to choose the one which matched completely your expectations and from then, we did not receive any other complain from you! You even said at check out that except the shower problem, you had a great stay. We are very sorry that your experience seems not as positive as that of others on this site. We may be not perfect but we always offer the maximum we can to our guets and we are sure that all tripadvisor users can judge independently if they should ignore or not our positive reviews. Yours sincerely, Mana Radofa Customer care specialist

"Rounded up to 5/5 due to breakfast"

5
17/07/2018

I have mixed feelings about this hotel but decided to round up to 5/5. This is the first time in my life that I have requested a room change. We were very pleased at how easy it was to find this hotel. It's about a 5 minute walk from the Cipro subway stop. We arrived in the late afternoon. I noticed a little whispering between the front desk clerks as we checked in and were assigned Room 104. I asked the clerk to repeat the directions to the room as I thought she said it was on the ground floor - turn before the bar. When we arrived in "the room", it was very bare and its only window was about 9 feet up on the wall. In addition, it was right off the bar/breakfast area. We went back to the front desk and requested a different room as this was a 4 night stay and what we were assigned didn't even seem like a hotel room. After some hesitation, the front desk clerk said he would see what he could do and asked us to have a seat in the bar for a welcome beverage. I was skeptical this was going to turn out OK but he eventually came with a new room assignment on the 1st floor (US 2nd floor). The room was directly over the lobby. It didn't look anything like the pictures on the hotel website or the pictures provided by the hotel for Trip Advisor but we were basically happy that it was better than the first room. There was no loft or outdoor space as shown in the pictures. The bed was comfortable but there was a lot of street noise due to the window not sealing properly. We have traveled in Europe and Japan quite a bit so we are used to small rooms but this was possibly the smallest shower we've ever had in a hotel room. Anyone with mobility problems or a little bit of size might have problems maneuvering. Again, it didn't look anything like the pictures on the website. There was only 1 outlet that was easily accessible (there was a second under the desk) so we spent a lot of time changing around devices to recharge. One good point to the room was a fridge with complimentary sparkling and still water that was replenished each day. Based on the room, we were underwhelmed by this hotel but the breakfast experience brings it up a notch. The buffet is excellent and has lots of selections. I especially enjoyed the pastries and all the fresh fruit available. The coffee cakes are a nice addition to the usual European style breakfast. We enjoyed eating our breakfast in the outdoor terrace. We were lucky enough to have Kim working hard during our stay. He checked our coffee supply regularly and made sure we had all the caffeine we needed for the day - served with a smile each morning! We didn't have any meals at the hotel but did enjoy a drink on the terrace on our last night. Our server was so sweet (wish I could remember her name) and the limoncello was a perfect ending to the evening. The location is excellent for visiting the Vatican Museums. It is less than a 3 minute walk to the entrance and there are lots of small, local restaurants nearby. St. Peter's Square is less than a 10 minute walk so it would be an excellent location for anyone attending a morning mass. In summary, the hotel itself was less than we expected based on the pictures but the breakfast and the location saved the stay.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Susan B, We are delighted to read that you were happy to stay with us and that you did enjoy our property and its facilities, without forgetting our staff's friendliness and helpfulness. We are so proud that the quality of our outstanding buffet breakfast makes us deserve a 5* rating. In fact, we offer a varied food selection and in this period of the year, it is possible to have breakfast in our marvelous garden, which is great for startng a long walk in the city. However, good note has been taken about the cons of the rooms. Even if our rooms respect perfectly the European standard, we would like to invite to try our other ranges of rooms, which are more spaceful for your next visit and do not hesitate to get in touch with us, we would be glad to assist you. It is necessary to point out that the pictures of our rooms are absolutely truthful so, perhaps, you have confused the room you have booked to another room type (our standard rooms don't have a loft, only our Junior suites are split into 2 levels). Thank you very much once again for your comment and we wish that you won't hesitate to choose us again whenever your travel needs bring you back to Rome. Sincerely, Mana Radofa Customer care specialist

"From Home to Rome"

4
16/07/2018

We really enjoyed our stay here it was close to the Vatican and easy walking distance to the metro , our room was very clean the only thing we really didn't like was we were on the 1 st floor which felt like like we were in a basement very dark and so many steps fell a couple times trying to get to the toilet at night our second stay in July we had the same room but the second floor and that was much better.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Sammike1402, Thank you for taking the time to share your opinion regarding your stay at Best Western Hotel Spring House. We are pleased to learn that you've had an enjoyable time with us and that you found the location and facilities to your liking. We're committed to provide the best possible accommodation and service so,we have taken your review on board to help us improve our day to day operations. Thank you again for reviewing your visit and for the endorsement. We look forward to the pleasure of welcoming you back soon! Kindest regards, Mana Radofa Customer care specialist

"Close to vatican"

4
15/07/2018

This is our 10th visit to Rome. The best western is situated next to the vatican ( 10 min walk). Its rooms are a reasonable size for an italian hotel and they are clean. My wife and I walked from the hotel to the Pantheon, Trevi fountain and Spanish steps and returned to the hotel within 3.5 hours. Bit tiring but great exercise. The area has several restaurants and a goid supermarket. We would definitely stay here again as it is quiet and handy.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Gulliver0002013, At the outset, we would like to thank you for giving us the opportunity of hosting you during your visit to Rome and sharing your stay experience through Trip Advisor. We are pleased to know that you were satisfied with your experience of our services and facilities. At Best Western Plus Hotel Spring House, it is our constant endeavor to provide an high standard service and efficiency. Feedback from valuable guests like you helps us improve ourselves and exceed Guest's expectations. Thank you for recognizing the cleanliness of our rooms, we will not miss to share your comment to our housekeeping department. We look forward to welcome you back during your 11th visit to Rome and would be delighted to assist you to organize your stay so, don't hesitate to contact us directly! Warm Regards, Mana Radofa Customer care specialist

"I love the breakfast area"

5
12/07/2018

I enjoyed this place, too bad if you arrive at midnight you will starve. No vending machines, the room is a little basic. Buy something from the airport to eat. Restaurants around this place close very early too. Breakfast is 5-8 dollars, but I liked it. I might stay again if I need to.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Leatherbag1 Thank you for taking the time to review us on Trip Advisor and for your most valued opinion. It was such a pleasure to welcome you at Best Western Plus Hotel Spring House and we are delighted to know that you had a comfortable stay. Our hotel is centrally located with the Vatican Museum few steps away and shops, bar, restaurants on all sides. We are sorry if you did not get what you needed the night you checked in but, even though we don't have a vendor mahcine for the moment, we offer free bottles of water to all our guests and our minibar is very well resupplied, not only with drinks but also with snacks. Plus, our reception is open 24/7 so, for anything you may need, our Staff is always ready to assist. We are glad you enjoyed our modern breakfast area and we would like to thank you for highlighting the quality of our buffet which is one of our greatest strenghts. We eagerly look forward to welcome you back to the Eternal City! Warm regards Mana Radofa Customer care specialist

"Very happy stay"

5
06/07/2018

My family stayed in Spring House for 2 nights, and we all feel happy about our stay. Our junior suite is clean and spacious for 5 people; very polite, nice and helpful staffs; excellent location; great buffet breakfast. Also I have very good experience about communicating with their staffs through emails. Overall I will highly recommend Spring House to my friends!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear PianoKate, Thank you for sharing such a beautiful review about your recent stay at Best Western Plus Hotel Spring House. It is so special to know that you were impressed with your overall experience: clean and spacious rooms, great quality of food and excellent customer service pre-stay and during the stay. It is extremely inspiring for us to know from our guests that they had an amazing stay. This is the biggest recognition for all the efforts we put in. We can't thank you enough for this feedback. We look forward to welcoming you back soon again. Sincerely, Mana Radofa Customer care specialist

"3 nights in rome"

4
05/07/2018

This is the second time we have stayed at this hotel in Rome. The hotel is located a short walk to the Vatican museum and the metro. The hotel has been updated recently. The hotel is very clean, rooms nice, staff friendly and professional. The free breakfast will get you started for your day. There are many nice places to eat nearby.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Bkasmar, Thank you for taking the time to write a review about Best Western Plus Hotel Spring House. We are delighted to hear that you enjoyed your second stay with us and found our location strategically positioned within the vicinity of the Vatican. Thank you for positively highlighting the quality of our buffet breakfast, the cleanliness of our rooms and the excellent customer service provided by the Team. It is always pleasing to hear that our guests were left highly satisfied with their overall experience and we look forward to welcoming you back soon. Sincerely, Mana Radofa Customer care specialist

"Cozy Hotel near Vatican Museum"

5
01/07/2018

We recently stayed at this hotel for 11 nights and our experience was wonderful. The staff was very friendly and helped us find our way around Rome. They even gave suggested of restaurants near by and called ahead for us. The rooms are a bit small but very clean and comfortable. The breakfast was wonderful. We will definitely be staying here again. Thanks for such a great experience.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Natalie, Thank you for leaving a review about your stay with us at BEST WESTERN Hotel Spring House. It is wonderful to read that you found our Staff to be so helpful: we are a very enthusiastic team and we enjoy sharing our passion with our guests. We wanted to thank you for recognizing the comfort and cleanliness of the room that you had and we invite you to contact us directly for your next trip, in order to get assistance during the reservation process. Thank you again for such a wonderful review, we are delighted that we are your first choice of Hotel in Rome, and very much hope to have the opportunity to welcome you back again. Yours sincerely, Giulia Vescovi Customer care specialist

"Cozy Hotel near Vatican Museums"

4
29/06/2018

This is a Best Western, which means it has the standard of quality traveling Americans might expect in a hotel. The rooms are neat and clean (a bit small) as are the baths. The staff was very helpful. The breakfast was enormous. The location near the Vatican Museums entrance is convenient to the Museums, to the Metro (the Cipro stop) and to the Via Candia, Via Ottaviano shopping area. The stores here are quite good - chic and inexpensive. I would rebook.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Monte2005, First of all, we would like to thank you for your stay at BEST WESTERN Hotel Spring House and for sharing such a lovely review! We are delighted to read that you had a good overall experience and that we gave a considerable contribution to its great outcome. The Staff is flattered to hear such positive comments about their helpfulness and kindness towards you, it is always a pleasure for us to make our guests feel like home. It is wonderful to know that you did enjoy our buffet breakfast. We try every day to enrich more and more our buffet with lots of products and it is rewarding that you appreciated it. Our location is right in the heart of the city, which is very convenient to discover Rome and the Vatican City either by walk or by the convenient public transportation nearby. What is more gratifying is hearing that you would come back to our Hotel: it is really important for us and it repays our efforts a lot. The Hotel management and the whole Staff would like to thank you because your appreciation gives us the strength to work hard and always give the best to our guests. Warm regards, Giulia Vescovi Customer care specialist

"Great Location Close to Vatican Museum Entrance"

4
27/06/2018

Hotel is nice, affordable no frills option for short 3 day stay when touring Rome. Literally just around the corner from the entrance to Vatican Museum and easy walk to St. Peter's. Walking to many of major tourist spots is possible. Relatively quite spot given proximity to Vatican. Nice outdoor patio for visiting with friends/family if traveling with a group. Good WiFi service. Room was very clean and comfortable. Bathroom is very small but typical for large city hotel. Included breakfast was good and cost/timing saving option during visit - better than typical US hotel options. Staff was friendly. Would stay here again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear ProudDad9, Thank you so much for visiting Best Western Plus Hotel Spring House and for taking a moment to share your experience here on TripAdvisor We are pleased to hear that our prime location, our attentive staff, as we all as our comfortable and clean room were instrumental in making your stay an enjoyable one. Our location is definitely one of the things we are very proud of about our hotel because it is a great point of start to explore our wonderful Rome. We are so lucky to have a property next to the Vatican Museum and well connected with the historic center. It is truly an honour to know that you will return. Rest assured that we will do everything it takes to make us deserve your loyalty. Again, thank you for your review and I look forward to welcoming you back in the future. With kindest regards Mana Radofa Customer care specialist

"Modern and Nice!"

5
25/06/2018

I chose this hotel because of its close proximity to the Rome sites we wanted to see. From the internet pictures, honestly I wasn't expecting much. But we were so pleasantly surprised how big and nice it was. The staff was incredibly friendly and helpful and the room on the top floor was comfortable and modern and newly remodeled. The bed was big and roomy and had robes and slippers provided too. So nice after a day of lots of site seeing! If I go back to Rome - I'd love to stay there again!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Beckyb0222, we are grateful to you for sharing your experience with the TripAdvisor community! We are delighted that your stay with us warranted a 5 Star rating and sincerely appreciate your appraisal of the hotel, facilities and location along with our staff and the service they provide. It is so rewarding for our team to receive such kind feedback as it reminds us of the positive impact our wonderful service has on our guests experience. Our aim is to ensure our guests feel cared for, valued and respected, and we are happy that we did succeed with you. We all very much look forward to welcoming you back again soon! Kind regards, Mana Radofa Customer care specialist

"3 Nights of Hell"

1
17/06/2018

One night the air conditioning blew warm air. Keep in mind that Rome is Deep South Humid so I didn't really sleep. The problem was fixed the following day so that left room for the hot water to go out after a long and hot day. That took two efforts at fixing it and one hour. Fixed. Great! My last night there the shower drain backed up. In under five minutes the bathroom floor flooded because the shower floor was flush with the bathroom floor. Naturally water went into the actual room. That got fixed and I finally fell asleep. But the next morning I called Travelocity because there was no way in hell I was going to pay for all that trouble. Turns out that they couldn't help. They called and emailed but Best Western didn't care. Bottom line, their hotel room sucked.

"Location and Amenities!"

4
15/06/2018

We just finished a 5 night stay - 2 adults and 2 teens in a standard quad. One “queen” bed and one “queen” pullout. The pull out was actually very comfortable! We were supposed to have 2 twins- they offered to switch our rooms but my husband and son had already settled in so we just stayed. The room was tight but we weren't there much... we were in Rome!! The breakfast had a variety - eggs, waffles, pancakes, cereal, fruit, cake, bacon, sausage, rolls, great way to start the day!! The location was outstanding- literally right around the corner from the Vatican, great places to eat nearby, some shopping, and a small grocery store- we also found a laundry mat right around the corner (we dropped our clothes off and picked it up 2 hours later all folded and ready to go )- 3 loads for 30 euro! Spendy, but worth it- right moms? - we are on vacation too! See card below. There is a small gym my son used - not great but good enough and a sauna we did not use. The bathroom is small but the water pressure is awesome. Small fridge to use. We ate at the restaurant for lunch and it was ok and reasonably prices for weary travelers who just arrived. We couldn't check in until 3 but they held our luggage. The front desk was always willing to help with directions, calling a cab, etc. We had a very quiet stay contrary to other reviewers- they must have had noisy neighbors! Some of the lobby furniture is a little worn. Our room was always meticulously cleaned and done early every day! Close to subway as well- easy walk! Great stay and would recommend! We also recommend Lemon Grass Gelato and the Trionafali Market around the corner!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Atpederson We wish to express you our gratitude for choosing Best Western Plus Hotel Spring House for your recent stay in Rome and for taking the time to share your feelings. It is always a pleasure to receive a positive feedback especially when it is well detailed like yours and we are happy to know that you lived such a pleasant experience with us! We are glad to know that our location,right next to the Vatican and well connected with all the public transports enhanced your stay. Thank you so much for the special mention for our buffet breakfast! Happy you had a great start of the day! We are looking forward to have soon and again as our guest! With our warmest regards, Mana Radofa Customer care specialist

"Good Hotel, good location"

4
11/06/2018

Good stay...they arranged pick up at airport but car failed to show. Called hotel at 1 am and they worked with us to get transportation from the airport. Not there fault but worked to make it right. Breakfast was great. A lot of variety and well prepared. Location was great. Vatican was right around the corner. Staff was very helpful with public transportation as buses were in the middle of a strike. I needed a wheelchair for my wife and asked where I could rent one...I was surprised that they offered me one owned by the hotel at no charge. When leaving for the airport they made sure we had transportation and worked a discount. Will stay again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Oldmanpoly first of all, we would like to thank you for choosing Best Western Plus Hotel Spring House in occasion of your recent visit in Rome and for sharing your experience with us on Tripadvisor. We are delighted to learn that you had a most comfortable and enjoyable stay, in addition to the fact that our property facilities,location, breakfast and Staff lived up to your expectations. It was our pleasure to assist you and your wife during your visit here and we are glad to know that the Staff was able to help you by providing a wheelchair. We are looking forward to welcoming you back in a not very distant future for another memorable stay with us, until then should you require anything ,feel welcome to contact us. Your Sincerely, Mana Radofa Customer care specialist

"Great hotel"

5
10/06/2018

I stayed in this hotel for a long weekend and it was great! The staff were friendly and helpful, the rooms sizing was perfect we even had a balcony. The bar was fairly priced. Breakfast was standard but what you expect at a hotel. I would definitely come back to this hotel

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear MorganRatford1 What a lovely review! Many thanks for sharing your experience with us. You have highlighted the various features which make our Hotel special and we thank you for mentioning them. We are doing our best to give our client the outstanding service they expect and deserve. Our team is putting a lot of effort in making each moment of your stay matter and reading such a good review is a fantastic reward for everyone working here. We will certainly share your message to show them how much you loved every aspect of your stay. It will be a great pleasure for all of us to welcome you again so, come back soon! Kindest regards, Mana Radofa Customer care specialist

"Good location to Vatican but noisy"

4
06/06/2018

I stayed a week at end of May. Staff all nice and professional. I had a Superior room with a Queen bed. The size of room was adequate. The room was very clean and the bathroom was a good size. Breakfast area was nice with typical Continental offerings. The staff at breakfast were very nice and efficient. My air conditioner was very noisy and leaking water. Took two visits in two days to fix but it was fixed. A major negative for me was the excessive noise both from the street as well as noise from other rooms. My room faced the street in front of the hotel and noise coming from outdoor seating of the Mexican restaurant could be easily heard in the evening. Also the rooms do not have carpeting so you can easily hear your neighbors moving chairs or tables across the floor. Suggestion is to carpet the rooms or put pads at the bottom of chair and table legs. I used the gym a couple of times and it was nice to have that available. If you're not easily affected by noise then this might not be an issue; if you are then you might consider a different hotel.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Nick M, Thank you very much for taking the time to post a review of your experience, and for noting the aspects of your stay both positive and for improvement. We truly value all guest feedback, and first of all we wish to acknowledge your positive comments about our varied buffet breakfast and the cleanliness of our rooms. Thank you also for recognizing our service standard. We take great pride on our training for ensuring that our guests feel very much “at home” with us- and we are glad that you did note and appreciate it. We have taken note about your feedback regarding the soundproofing. As we explained on a previous review,we do have various bedroom configurations and layouts, in different locations across the Hotel so, the solution would have been informing the front desk in order to change room. It is important to comunicate with our Staff and share any doubt or discomfort with them during the stay because they are all reactives, helpfuls, all endowed with problem solving and above all they work with great passion where the only aim is the guest's satisfaction. Be assured that we will monitor this standard over the coming days. We hope to have the opportunity to welcome you back again in the future, and we would like to thank you again for your care and attention in leaving us a great and helpful review. Yours sincerely, Mana Radofa Customer care specialist

"Super"

5
05/06/2018

Hotel small but that is why we booked it. Rooms and hotel very clean. Staff helpful and friendly, nothing was to much trouble. We only had a weekend break so wanted a location that was quiet but near the Vatican, it was a 5 min walk away. Food was good. Over all very good and would definitely stay there again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from sunny Best Western Plus Hotel Spring House ! Dear tstack669383, What a pleasure to read you! The entire team thanks you for choosing our property and for taking time in sharing your wonderful experience, assigning us the highest score. We are delighted to read that you found the staff very supportive and that you enjoyed every aspects of the hotel. We always do our best so that every moment leaves you an endless memory. We hope you will come back soon to renew the experience. Warm regards, Mana Radofa Customer care specialist

"No soundproofing"

2
02/06/2018

I'm staying at this hotel right now, this is the second night. The first morning my husband and I were woken up by slamming doors and could hear the family next door showering and flushing their toilet. The second night guests can be heard slamming doors and talking really loudly until 1am. Again, conversations and people walking around, flushing toilets, plugging plugs into sockets could be heard clearly. Avoid if you are bothered by these sorts of things!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear MRJ20142014, Thank you very much for taking the time to review your stay at Best Western Plus Hotel Spring House. We are sorry that you are not satisfied by your bedroom allocation because of the noisy neighbors. We do have various bedroom configurations and layouts, in different locations across the Hotel so, the solution would have been informing the front desk regarding your discomfort in order to change room. Our Team is present 24/7 and always available for any kind of issue. Please be assured that your feedback has been duly noted, and if you consider staying with us again, we can find the perfect and quiet allocation where you will be most comfortable. A good nights rest is essential and we know we can provide a perfect rest for you next time. Do just let the team know when you may plan to return, and we will make sure that as ever, we will take wonderful care of you. Yours sincerely, Mana Radofa Customer care specialist

"Good hotel to explore Rome"

4
01/06/2018

Very nice outside area to relax after a long day. Excellent breakfast with fresh fruits, very friendly staff. Small but sufficient gym area, great location with a lot of good restaurants around. Quite large and very clean hotel room, however the bathroom was a little bit small.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear RobertHMunich thank you for choosing Best Western Plus Hotel Spring House and for sharing your experience. We are happy to read your review and to know that we satisfied your expectations with our attentive and helpful attitude. We are grateful to know that you appreciated the central location of the Hotel, the excellent buffet breakfast and the gym, open 24/7, which can be more than helpful during a holiday in Italy with its greedy cuisine (but healthy anyway). We are looking forward to see you very soon for another great experience! Warm regards, Mana Radofa Customer care specialist

"Clean and dependable"

4
28/05/2018

A modern hotel with few frills. But clean and quiet, with comfortable beds. The Deluxe room I was in had two floors, and glorious big roof windows which flooded the room with light when the blinds were opened. A 10 minute walk to the Vatican City and St Peter's Square. And a 30 minute walk along the river (safe and beautiful) to Trastevere, with another 5 minutes over the bridge from there seeing you in the ancient heart of Rome. If you only use your hotels to sleep in, then this is an ideal choice.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Buongiorno da Roma!!! Dear Csk666 We thank you for taking the time to share your experience with us. Your feedback is extremely significant to us as it helps us to develop the services and facilities that we offer even better. It is good to read that you found our bedrooms and facilities up to your expectations. Our Junior suite is ideal for family because it is large enough to accommodate until 5 people but nice also for couples who enjoy to have a big space. There are 2 TV, a very large bathroom and a roof window which bring a pleasant brightness to the room. We are glad that we could ensure you a comfortable stay and that you found our close proximity to the Vatican which is only a 5 minute walk away so beneficial. We are very lucky to be situated in this area because we are near the shopping area, restaurants, cafes… and the closest metro station is just 5 minutes walking. We Hope to have the pleasure of welcoming you back soon. Kindest regards, Mana Radofa Customer carte specialist

"Not terribly exciting, but a decent option if you want to see the Vatican"

3
28/05/2018

I actually expected a bit more from this hotel seeing as it was a best western but at the outset the staff seemed almost confrontational when asking them about booking a double room. Pro-tip, if you want anything but a standard room please include details in the comments when booking the hotel through sites like booking.com as the hotel was clearly not equipped to handle the request for 2 twin beds. The breakfast was fine, nothing amazing with the standard assortment of food that you could probbaly get anywhere. I booked this place mostly for the convenience of its location to the Vatican and it was indeed very much walkable in the morning there. There is also a train stop relatively close by as well so it's easy to get in to the city center and move around through the metro lines (just keep a check for when the last train is). As an aside, if you're going for the Vatican book the cheapest tour-group you can so you can get expedited entry in and then just sort of go and see things on your own as the quality of the tour groups is variable and the cost sometimes exhorbitant.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear DoctorExplorer, Thank you for taking the time to share your feedback. We appreciate your comment about our perfect location but at the same time, we are sorry that we did not match completely your expectation. We confirm that it is necessary to specify the beds' preferences when booking through Booking.com otherwise; the room is automatically prepared with one queen bed but a last minute request of 2 single beds has never been a drama for us and we can handle it easily. We apologize if we gave you a different impression regarding it. We are also disappointed that you found our breakfast “normal”. Without pretension, we believe we offer a wide choice of quality products to our Guests, which is not so common, but we will use your comment to appraise our current standards and shows areas of improvement. We deeply value your patronage and look forward to welcoming you back soon. Regards, Mana Radofa Customer care specialist

"Nice hotel in Rome!!"

5
11/05/2018

Wow. Surprisingly nice hotel in the centre of Rome. Close to Vatican and subway to various attractions. We got a free upgrade to a suite. The room was nice and unique being underground with skylights. Easy for a family of 4. Breakfast included but not amazing. While the rest of the hotel was extremely clean, the breakfast room was a little dirty. Would stay again however!!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Mkm82, Thank you for your stay at Best Western Plus Hotel Spring House and for sharing your opinion on TA. We are happy to know that you did enjoy your experience with us, especially because of our location, which is one of our strengths, the comfort and cleanliness of our junior suite, split into two levels, ideal for family and last but not least, our buffet breakfast, with its large choice of food, able to suit every palate. We can't wait to have the opportunity the meet you again, so please don't hesitate to contact us directly for your next reservation, we will be glad to propose you our best rates. Cordially, Mana Radofa Customer care specialist

"Culture and Rugby in Rome"

5
10/05/2018

Travelling with Rugby friends for the biennial Italy v England match this was our choice of hotel for the four nights we were in the eternal city. Hotel is not that imposing when first approached, however it is a hidden delight. Almost abutting the Vatican City Walls, (the Vatican Museum entrance is not even a stone's throw away) but being on a side street off one the main routes around the Vatican there is not much traffic noise to disturb even from the rooms overlooking the street. Hotel staff more that accommodating when asking for information on where to dine, or ordering taxis etc. The hotel is a short walk from the Metro and with a daily ticket only a short hop from all of the attractions you could care to visit. Rooms are more than acceptable, rooms with Baths are slightly larger and the better choice, however our rooms were fine. All equipment worked, the one blown lamp was replaced in minutes on calling reception. The restaurant is fine, we used it on the day of arrival as we had been out exploring and were too tired to go out again, the British view of be sitting down to dine by 8:30 is not the Roman way. The menu is limited but all the food chosen was good enough and the service from the waiting staff was excellent. Breakfast was more than expected and the addition of Breakfast as a free of charge extra was made full use of. Food was a mix of continental and “English” but there was plenty and the dishes were constantly replenished. The reception team were always welcoming and even proffered hotel umbrellas on the day we headed out into the rain. We considered the hotel more than good value for money, there was little that could be done to improve the service we received, physical restrictions on space meant the lounge/bar area was quite small but as we only really used this for a night cap having been out in Rome. We intend to revisit in 2020 for the next match and tick off some more of the sites we could not cram into our 3 and a half days of sightseeing and half day at the match, and this will be our preferred hotel.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Rugbyref_11 We sincerely thank you for taking the time to share your valuable comments, which will certainly please our Team and help our future guests in their vacation decision. Being considered an "Hidden delight" makes us so proud! Thank you for your trust and appreciation towards our hospitality and for highlighting the various features, which make our Hotel unique and special. The proximity of the Vatican City and the metro station remain a real asset, allowing our customers to enjoy the quietness of the area but at the same time very well connected with the rest of the city center. We have also noted your appreciation on the quality of our service, staff attitude and the overall facilities. Thank you for your special mention about our buffet breakfast and American Bar. It was a privilege to have your group as our guests and it is a pleasure for us to know that we could provide you the best possible we can during your stay, as it aims to make our guest wants to return to our beautiful Hotel. We can't wait to welcome you back on 2020! Contact us directly in order to get the best deal! Best regards, Mana Radofa Customer care specialist

"Good option right next to the Vatican museums"

4
09/05/2018

We stayed here for three nights and it was a pleasant stay. The rooms are small and the bathrooms tiny but well kept and clean. Great breakfast and the staff was very friendly and helpful - they booked all our tours for us at no charge. It is extremely close to the Vatican museums, a couple blocks. The Subway is an 8-10 minute walk -not far. If visiting Rome again, I probably would stay closer to city center for ease of mobility. With that said, this was a great option and if needed, would stay here again. We chose this hotel as we there was no availability with good reviews around the city center.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear ljavier34 primarily we would like to thank you for taking your time to write this feedback on Tripadvisor. We are pleased to hear that you had a great experience at Best Western Plus Hotel Spring House and that you appreciated especially the cleanliness of the entire property, the varied buffet breakfast and the friendly Staff. Rest assured, that we will take your comments as a further encouragement for the team to ensure a personal service and warm welcome for your next visit. Warm regards, Mana Radofa Customer care specialist

"Absolutely Delightful"

5
06/05/2018

What a great surprise! Excellent staff and very clean rooms with large beds and refrigerators. Yes the showers are super small but the water temperature and pressure are excellent. The breakfast in the morning was also outstanding. This place is like 100meters from the Vatican walls and probably 3 minutes from the entrance to the Vatican museums. I would definitely return!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear bugsy554 “Absolutely delightful” denotes your full satisfaction about your stay at Best Western Plus Hotel Spring House and it makes us proud to know that we exceeded all your expectations. We greatly appreciate your outstanding review, highlighting our biggest strengths, which are the position, the cleanliness, the buffet breakfast and the efficiency of our Team. Our goal at Spring House is to provide excellent customer service to all our guests and it is always a great satisfaction to receive such a positive feedback like yours. We would like to thank you once again for your 5-stars review and we look forward to welcome you back in the near future. Warmest regards, Mana Radofa Customer care specialis

"Really nice staff"

4
02/05/2018

We stayed in a three single beds room. The staff of the hotel is amazing. EVERYONE is always smiling, very polite and trying to provide the best service. It is something I have rarely experienced in a hotel ! The room was big enough for three and beds were comfortable. Some will find the bathroom a bit small, but isn't it understandable for a hotel in an European capital city plus so close from the Vatican ? Everything was really clean and tidied really well every day. The breakfast buffet, diner and bar service were really nice and once again, the staff was busy making everything perfect with smile ! The only negative point I can mention is the thin wall between the room we stayed in and the next one. We haven't been really bothered by the noise during the stay and we slept really well, but loud conversations or kids playing can be heard. Overall a really nice stay and hotel and congratulations to the staff for its kindness.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Ronan P You kindly took the time to submit your review on Trip- Advisor and we would like to thank you for this. Your positive comments about the cleanliness and comfort of the rooms as well as the quality of the breakfast and dinner are noted and forwarded to the departments concerned. Our biggest satisfaction is to read your opinion about the Staff. We have the chance to work with wonderful people,cheerful, helpful and professional. Most of the time, the personal touch provided by our Team is the detail which always make the difference so, we are grateful that you have noted our smile and the good will we have in making this job with passion. All feedback from guests is appreciated and rest assured that while we enjoy hearing that you had a good stay at the Best Western Plus Hotel Spring House, your remarks are always acknowledged and will be forwarded to the Management. We are looking forward to welcome you back for further memorable times in the Eternal city! Best regards, Mana Radofa Customer care specialist

"Excellent "

5
29/04/2018

Can not fault this hotel at all! Had a excellent 4 days in Rome and the hotel was a brilliant base. Nothing was too much! Rooms were cleaned everyday, breakfast was superb, staff were very helpful and friendly, had dinner in the hotel one night and it was really nice and it was in a excellent location for all the bars , restaurants and the Vatican . We also had some lovely complimentary drinks on arrival. We stayed in the superior rooms and they were lovely and modern

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Best Western Plus Hotel Spring House! Dear Carrieellery, We are very happy to learn that your stay was excellent, and that you were satisfied with our services. We always strive to deliver the most memorable experience to our valued guest and we are delighted, that you mentioned our staff in such a positive way and that they could help you with your everyday needs. Your comments regarding the dinner and the welcome drink at our American Bar has been shared with the team and they are delighted that they could meet your taste and expectations. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our hotel. Warmest regards, Mana Radofa Customer care specialist

"Very Happy Here"

5
27/04/2018

The location can't be beat by the Vatican, morning buffet was great, staff attentive and friendly, room size was what was expected. My kids room (3 beds) had plenty of space and a balcony. I'd stay here again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Sprommer, Thank you very much for staying with us and for taking a moment to share your feedback about your experience with other travellers. We are pleased to hear you were very wowed by our hotel and found our staff very attentive and helpful. Our team takes great pride in your feedback and all your comments. Our location is indeed a great point of start to explore our beautiful city: 200 meters from the Vatican Museum and 5 minutes from the metro station Cipro. We are glad that our Triple room met your expectations and that your kids enjoyed the balcony. Thank you for recommending us and for your will to stay with us again! We hope that you will have the opportunity to come back very soon. Kindest Regards, Mana Radofa Customer care specialist

"Upstairs not good for seniors"

3
11/04/2018

The room was very nice but no bathroom upstairs and quite an experience during the middle of the night. However the experience at this hotel was very nice. Proximity to sites was very close, grocery casino and restaurants nearby. Breakfast was amazing enjoyed very much.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Bibbmon, First and foremost, I would like to thank you for choosing our property during your last trip to Rome and for taking of your spare time to share this valued feedback with us and the whole community of Tripadvisor! We are delighted to read that you had a great experience and that you enjoyed our central location as well as our amazing buffet breakfast. However, we regret that you did not appreciate your experience in our Junior suite room. This room category is the biggest that we have and most requested. It is split into 2 levels and has a large bathroom where some of them has both bath and shower box. For your next trip, please contact us directly so, we can help you to book to room type which suits best your needs. Your kind words will be forwarded with the team and we very much look forward to welcome you again with us in the future. Once again, many thanks for choosing Best Western Plus Hotel Spring House! Best regards, Mana Radofa Customer care specialist

"3 day stay"

4
09/04/2018

This hotel is very nice once you walk thru the front doors. At initial arrival I wasn't so sure as surrounding area is run down but it is like an oasis in the desert. Very clean and modern. 2 minutes from the Vatican wall and walking distance (a good walk) from other attractions. Rooms are small but expected. Bathroom towels lacking a little in size but managable. Breakfast for 1 euro a day/person a big bonus. Staff was very helpful and professional when needed. Would recommend,

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Liesa C, Thank you for your stay at Best Western Plus Hotel Spring House and for having taken the time to share your opinion. We are glad to read your enthusiastic words and to realize that we have contributed to make your stay in Rome a little bit more special. We are pleased to read your description of the room and its cleanliness that makes us very proud of the excellent job of our housekeeping department. Thank you for your sincere appreciation towards the staff and for the symbolic price of our varied buffet breakfast. We always try to do our best for our guests, making all the possible efforts in order to make their stay comfortable and unforgettable. Your satisfaction and recommendation are our best rewards. We are looking forward to welcoming you back in the Eternal City in order to make you have another great stay! Best regards, Mana Radofa Customer care specialist

"Great hotel"

5
05/04/2018

Spotlessly clean, happy friendly staff, good food. Luca the barman was fantastic. Very close to the Vatican and not far from Ottaviano metro station to central Rome. We stayed in a quadruple family room which was over 2 levels so the teenagers had a little separation from us. Only minor gripe is the dining room is too small for the size of the hotel so had to wait for breakfast. The staff did keep us updated while we waited though.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Danny N, Thank you for the time you spent to share your feedback regarding your experience at Best Western Plus Hotel Spring House. We are happy to read that you felt confortable during your stay which was enhance by the central position and the great food quality. Our American Bar is always open and it is possible to have lunch or dinner with a large choice of fantastic dessert! Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to the entire Team and to Luca particularly. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Mana Radofa Customer care specialist

"When in Rome............wonderful place to stay!"

5
03/04/2018

This property is a block from Vatican City! The property is well maintained. Clean, modernized, and such a friendly staff. The breakfast buffet each day was really good! Can't say enough good things about this hotel. We stayed 8 nights and this property was perfect for us.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Nannette50, We really appreciate the time devoted to give us some feedback after your recent Stay at Best Western Plus Hotel Spring House. It is nice to read that our facilities were of your liking, and that you did appreciate the cleanliness of our property, the design of our rooms and the varied buffet breakfast. Thank you very much for your nice compliments toward the Staff, we do work very hard every day to make sure our guests feel well attended to at all times and definitely, this is an asset to our hotel. We will certainly relay your praising comments to the entire team because it is so pleasing to know that our efforts have been appreciated. Once more we thank you for sharing your experience with the other travelers and we look forward to welcome you back soon in this wonderful place to stay! Best regards, Mana Radofa Customer care specialist

"Location"

4
03/04/2018

Love the location, Vatican museum and etc close by. Many restaurants close by to dine and wine. Staff was really helpful and tried their best to accommodate us and my friends. Good breakfast. Will definitely be back.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Jckbrie, Thank you for sharing your wonderful experience on Tripadvisor. We are pleased that the hotel facilities and the service provided by the Staff made your stay comfortable and enjoyable. We are extremely dedicated to guests' satisfaction and appreciative comments such as yours are an immense source of motivation and will always be our greatest reward. We are glad to learn that you enjoyed our excellent location and thank you for appreciating our varied buffet breakfast that offers a large choice of food.In fact, we have more than 80 products, a very good selection of Italian cheese, fresh fruits an vegetables,different sort of pastries and croissant, gluten free meal and a lot more... We are happy to receive an acknowledgement of our hospitality and look forward to welcome you back soon. Warm regards, Mana Radofa Customer care specialist

"very good"

5
25/03/2018

We spend one week. Breakfast was very good, and enough choices but I will only give 7-8/10. Exercise room small but enough. Sauna very good. Staff very friendly. Location is close to metro, bus and local food market. 3 minutes walk to vatican museum. I will stay here again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Zeyad M, Thank you so much for taking the time to review your stay at Best Western Plus Hotel Spring House. We use your feedback to figure out our strong and improvement points. Therefore we are grateful for your compliments about our Staff, the gym and the Sauna service. We are glad to have had the chance to make you have such a good stay in our hotel. We would be honored to welcome you again, so whenever you are planning on doing so, please do not hesitate to contact us directly in order to receive assistance for anything that may enhance your future stay. Thank you once again and have a nice day! Kind regards, Mana Radofa Customer care specialist

"Good hotel, location ideal for the VC, friendly staff"

3
17/03/2018

Hotel about 30-40 minutes from Rome (FCO) Airport. We stayed on the 3rd floor overlooking a busy front street which is noisy. The room wasn't spacious, compact and no AC. So it does heat up quickly and if you open the door it's noisy. The room is okay to stay in for a couple of nights, it has a mini bar fridge, safe, and a comfy bed. The shower is very small, I have added a picture to indicate the opening which is no wider than the length of a toothbrush!! The staff are very friendly, helpful and polite. The breakfast is include in the price and it is adequate and varied. It is clean and tidy. Beds and towels changed. Overall an good hotel to stay in for a short city break but I wouldn't like to stay in the very small bedroom in the hot summer. Thank you to the staff.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Mercury45, Thank you very much for taking the time to share your experience following your stay at Best Western Plus Hotel Spring House. We are pleased to note that overall, you are statisfied about your stay and we will not miss to share your appreciation to our Team. We understand your disappointment about the AC but unfortunately, we do not have the air conditioning ON until Spring and as you have noted, we are still waiting for this wonderful season but it seems like winter doesn't want to leave Rome. Of course, we can meet every guest's needs providing one of our rooms located in the cooler area of the hotel or a room with autonomous air-conditioner. Our Reception Desk is always available to give assistance since client's satisfaction is one of our first aims, so next time; do not hesitate to ask them whatever you might desire. We have taken note of the areas where we could improve, and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Mana Radofa Customer care specialist

"Convenient Location. Excellent Service."

5
17/03/2018

The hotel is extremely close to the Vatican museum and St. Peter's Basilica. The metro stop is just a few blocks away to get to the other major attractions in the city. Also, there are numerous restaurants within walking distance. There are also a couple of markets close by, where we purchased soft drinks and snacks for consumption in our room. The hotel is modern, well maintained and our room well equipped. We even had a king sized bed, which is hard to find in Rome. The breakfast buffet was well stocked with a variety of choices, everything from bacon and eggs to fruit and yogurt. We ate dinner there a couple of times and that food was good too. The service in the restaurant/bar was exceptional, especially Ricardo. The front desk staff was friendly and helpful. I would gladly stay here again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Laura P, we would like to thank you for choosing to stay at our property while you were in Rome and for taking the time to write such a positive feedback regarding your experience. We are glad that you appreciated the location of the Hotel, right in the city center, walking distance from the Vatican city. We are grateful for the comment regarding our stunning breakfast that is made to fulfill our Guest's needs : healthy, tasty and varied. Therefore we have a wide part of our buffet with fresh pastry and local food. It is a pleasure to read that you had an amazing stay thanks to the attentive service provided and the entire Staff, especially Riccardo would like to express their thankfulness. We look forward to welcome you back very soon! Arrivederci! Mana Radofa Customer care specialist

"Week stay in Rome"

5
17/03/2018

My friend and I stayed here for a week vacation in Rome. This hotel is in a great location. It is a 5 minute walk to the Vatican, 7-10 minute walk to the train station. There are plenty of restaurants around and some small markets to grab water and food. The beds are comfortable and the hotel is clean. The staff was helpful.The breakfast at the hotel is a standard hotel breakfast, cereal, bread, coffee, fruit. Would stay here again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear PDannaD, First of all thank you for choosing the Best Western Plus Hotel Spring House for stay in Rome and for taking the time to share this wonderful review. It is very important for us receiving feedback from our Guests. We are very pleased to read your positive opinion regarding the convenient location, the varied buffet breakfast and especially the service provided by our professional Staff, careful and friendly. One of our main concern is making sure that our Guests feel comfortable! We look forward to welcome you again in the near future and we are sure you will live a new wonderful experience here! Best Regards, Mana Radofa Customer care specialist

"Great Location"

5
14/03/2018

This hotel was a choice we made from the Delta Vacation site. We chose it for its close proximity to the Vatican and the Vatican Museum, both within walking distance. The rooms are extremely nice, service was excellent and the food was very good. In fact Riccardo, the evening waiter was excellent. Very friendly and helpful. It is close to the Cipro metro station, a great Mexican restaurant just across the street (only open for dinner) the Gelateria Millenium, for gelato, including non-dairy, and a great restaurant next door. All in all a great location and staff.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Badnytrip Thank you very much for taking time to send us your wonderful feedback! We are pleased to hear that your experience at Best Western Plus Hotel Spring House was great and that you enjoyed so much your stay with us. It is really nice to hear that you praise the friendly staff, the food at the American Bar, the room and the location. Please be sure that we will share your great feedback with the entire team especially Riccardo. Its a great motivation for all of us! We would be very pleased to welcome you again for your next trip in Berlin. Yours faithfully, Mana Radofa Customer care specialist

"Great Hotel, V. Close to the Vatican."

5
27/02/2018

Our first time in Rome, we stayed in this hotel. the Staff are lovely and very helpful, they upgraded us to the suite as it was our first time staying in the hotel. The staff recommended us places to go ( which were great) and told us the best way to get to all the attractions etc. The hotel is very central - about 2 min walk from The Vatican Museum, there are lots of restaurants near by and the tube station is about a 6 min walk- in which you catch the tube to the other attractions - colosseaum, trevi fountain etc. The suite was gorgeous! perfect for a two night stay, has everything you need.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Blondebombshell459 Greetings from the Eternal city!! Thank you for your time for reviewing us. We are glad that you chose Best Western Plu Hotel Spring House for your visit. It is a pleasure to read about your great experience and to know that you did appreciate the upgrade we offered, the position and above all the excellent customer service. We really appreciate your valuable feedback and we hope to be your only choice of hotel on any future stay in Rome. We are all looking forward to the pleasure of being at your service again on your next visit. Warm Regards, Mana Radofa Customer care specialist

"great surprise"

5
13/02/2018

I was here 2 nights for work end of January. We paid 81 Euro per night, so I was expecting a bad place since this is what most cheap hotels charge nowadays. the beds were clean, firm they had nice sheets, the room was pretty big with a good sized TV (with USB/HDMI). the bathroom was tiny but I loved the 8 different shower head massage options. the bidet was not really usable since it was too close to the room. the bar and breakfast was lovely, the choice of food was enormous, eggs, bacon, different breads, musli, cakes, coffee, tea, croissants, waffles, American pancakes. really good choice. the gym was tiny, 3 cardio machines, free weights (up to 4 kilos only) and one other machine. The sauna you had to pay for, so I didn't try. only downsides, they were renovating the 6th floor, the noise started early mornings, yet the hotel was no way near fully booked. they should have given us a 2nd/third floor room instead.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Christophe, Our main concern is letting our Guests feel at home and for this reason, we are more than satisfied to read your appreciation. We are delighted to learn that you enjoyed our lovely hotel and that you appreciated the quality of the room's amenities and its cleanliness. We are also glad to know that our international buffet breakfast was to your taste! We are always trying to add some new products and we provide gluten free breakfast. For sure, the great variety of our buffet gave you the strength to workout at our gym! By the way, we inform you that the sauna can be booked free of charge between 16:00 and 21:00. We very much hope to have the pleasure of welcoming you again in the Eternal city so don't hesitate to contact us directly for your next stay in order to get the best deal! Best regards, Mana Radofa Customer care specialist

"Excellent location and rooms"

5
08/02/2018

Had three nights here over a rugby weekend. Great location near the Vatican, we had rooms 105 / 106 / 107 which were all at the back and very large etc. Staff were always very nice and helpful, breakfast was a large buffet and had plenty of choice. Definitely worth a visit.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear Maxandcups, thank you so much for taking the time to leave a review following your recent stay with us. We are delighted to read how much you appreciated our buffet breakfast as well as the location and the comfort of our rooms. Our aim is to always deliver an high quality service and especially for breakfast, we are trying everyday to make it various and plenty. We are happy to know that our Staff have been so efficient and we are looking forward to welcome you again for the next rugby match in Rome! Thank you for your recommendation! Kindest regards, Mana Radofa Customer care specialist

"Great Hotel and Great Location in Rome"

5
05/02/2018

We were a party of 6 travelling to Rome for the First match of the 2018 Six Nations Tournament. Not our first trip to Rome so a lot of the guessing was gone. I booked the Best Western Spring House some time ago (7 Months) and it appeared to be the best I could find for the budget we had in mind. I had read some of the reviews on Trip Advisor so I was a little worried about some of the more scathing reports. We arrived at the Hotel at Mid-day and were told the room wold not be ready until 3pm. We were fully aware of this so not a problem at all… we set off and found some lunch and returned at £pm. Our room keys were ready and our bags already transported to the room. All 3 three rooms were well appointed and immaculately clean. They were very modern and the Bed was King Size…. Just before we left reception the receptionist stated the Mini Bar in the room was complementary… we had a quick look not expecting much but …. Wow… we had a fully stocked fridge including a small bottle of wine… The rooms were cleaned and remade daily as was the Fridge! Breakfast was included and was more than adequate… however the bacon, sausage and scrambled egg , was only kept luke warm… but we are used to that when travelling…. All the staff were very helpful and could not do enough for you. The only adverse comment I have about the Hotel was the Bar area was very small for the size of the Hotel and their guests… and the leather bound chairs had seen better days and urgently needed repair/replacement. Overall this was an excellent Hotel within 200 meters of the Vatican… all of Rome was easily accessed from the Hotels location. I wold have no hesitation in recommending this hotel to anyone young or Old! Well done Best Western Spring House!

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Greetings from Rome! Dear John, We would like to thank you for sharing your experience on Tripadvisor and recommending our property. It was a real pleasure to welcome your group and to read that you enjoyed your stay at Best Western Plus Hotel Springhouse. We will not fail to compliment our team for their work, starting from the front desk for their warm welcome,the housekeeping for keeping very high the cleaning standards and the food beverage department for the food quality and friendly service. We are also happy to read that your liked the convenient location of our hotel in the city center of Rome, walking distance from Vatican city and very well connected with the other main sights to visit. We really do hope to have the pleasure of welcoming you again, should you fancy coming back to Rome for another rugby match! Warmest regards, Mana Radofa Customer care specialist

"Not worth upgrade"

4
05/02/2018

I booked this hotel based on the "value" for upgraded room price. My booking clearly lists "Superior double room" & Wenger I hot was a room worth 2 twin beds, barely enough room to open a suitcase & still walk around, and a nice bathroom. What I thought I was booking for the UPGRADE on TripMasters.com was not what I walked into. This is the 3rd tine this has happened to me using tbeir travel site , so shame on me for allowing them to slap me upside thge head AGAIN! The staff at Spring Hill is extremely friendly, the rooms are small but clean & the bathrooms are nice. Other than the price upgrade, I would recommend for a night or two if wanting to be near the Vatican.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Jennifer S, Greetings from Hotel Spring House! We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing an impeccable hospitality. We are happy to know that the friendliness of our Staff and the cleanliness of our rooms enhanced your stay and that you recommend our property. Thank you. However, we sincerely regret that you had some trouble with the reservation you made online and we invite you to contact us directly for your next trip, in order to get assistance in booking the room type, which can meet your expectations. We would love to have the opportunity to welcome you back again and to make you have a wonderful stay without any cons. Yours Sincerely, Mana Radofa Customer care specialist

"Comfortable beds but little bit noisy"

4
19/01/2018

We had a great time there because of our treatment of the excellent staff. It is located next to the Vatican wall, very good place. Small bathrooms but comfortable beds. We loved the breakfast. Lot of noises coming in form other rooms and the street.

ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Janos, Greeting from Best Western Plus Hotel Spring House ! Thank you for taking time out to leave your feedback. We are glad to read that you found our rooms to be comfortable & clean. Anyway, we are sorry to hear that people outside were noisy and disturbed you. Our goal at Spring House is to provide excellent customer service to all our guests and it is always a great satisfaction to get such positive feedback about our team. We would be very delighted to welcome you back again. Warm Regards, Mana Radofa Customer care specialist

"1 night "

2
17/01/2018

I spent 1 night and at 2 am i got up very thirsty , I was already finished my water in the fridge so I called the reception for a new bottle but they said was not possible to have a bottle of water in the night ! It s not acceptable it in a hotel where u spend .more than 100 euro x night.

"Great location and good vibes"

4
17/01/2018

We came here for a long weekend, including a return visit to the Vatican museums, which are just around the corner, so you have a head start on the queues. The room was comfortable and clean, and breakfast was excellent, though we were disappointed at paying extra for a capuccino from the bar. Have been to other places where it was taken for granted. Lots of shops, restaurants etc in the area,m which do not totally cater for tourists so choice and prices are Italian. Would definitely come back next time we are in Rome.

"Close to the Vatican"

3
14/01/2018

I would have given a 5 star but our Expedia booking limited us to 3 people for a 5 person room. We contacted the hotel and everything was OK- even on checking in. But the next day our electricity was cut off and we were told we had to pay an extra 360 Euros for the 2 additional people- not a classy way to communicate. We paid and everything else went very well- great breakfast, clean rooms, nice amenities like a fitness center and spa. Our room had no windows but there were two skylights. There was also no furniture but a small table and two chairs- not much for 5 people. There was an additional charge at the end for a per-person-per day tax by the city that we did not expect so be sure to factor that in.

"Dads 70th Birthday celebrations "

5
09/01/2018

The hotel was amazing room comfortable and clean the pillow menu was amazing!!breakfast was very nice and service was very good they ensured they made our stay memorable a fruit basket in my dads room and a plate of snacks when I ordered a bottle of champagne the only negative comment was that I am very short and the mirror in the bathroom I couldn't see through it and in the shower the shelf to put your toiletries I couldn't reach thank you to all the staff who made our stay very memorable I stayed here 11 years ago and this stay was as just as good as I remember

"Excellent location"

4
05/01/2018

The hotel is in an excellent location, very close to the Vatican itself. The staff were very helpful and friendly from start to finish. If you need any information on visiting the Colosseum ect ask at the front desk. The room was small but very cosy and it was well heated and kept to an excellent standard of cleanliness. I would highly recommend this hotel for couples on a short trip to Rome! Besides the hotel, do not take taxi's in Rome, they are a complete rip off. Ask at the front desk about the metro, it is very close to the hotel.

"Good hotel....great location...great service"

4
30/12/2017

The hotel is located very close to the Vatican.... the service is excellent and makes the stay extremely comfortable....only negative is that the room and especially the bathroom is too small.... otherwise it was a great and comfortable stay...

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Prateem, We thank you for taking the time to share your experience with us. Your feedback is extremely significant as it helps us to develop the services and facilities that we offer even better. We are delighted to have met your expectations in terms of service and location. Indeed our Hotel is very close to the Vatican and the location the ideal point of start to explore the Eternal city! We at the Best Western Hotel Spring House take the highest efforts of training our staff to ensure that our guests feel looked after and pampered and we are happy you are satisfied by the service provided. We thank you for recommending our Hotel and wish to have the pleasure of welcoming you back soon. Warm regards Mana Radofa Customer care specialist

"Odd hotel in a convenient location"

3
29/12/2017

We were attracted to this hotel because of their 2 level suites which worked out for our family of 4. Rooms have 1 double/queen pull-out/futon on main floor with a small round table and 2 chairs. Upstairs is a California king sized bed. Nothing else in the room (s) other than a small fridge and coffee/tea supplies. There are no windows but rather 2 skylights 10 meters high that have blinds. I can't help but feel like I am in some sort of cell or chamber...... Many TA reviewers have raved about the breakfast which is frankly, just ok. We were coming from the Marriott Munich which is fabulous compared to this. Cold pancakes and waffles, a bit of fruit, some cold cuts and cheeses and lots of cake. The best part of this hotel is the location right near the Vatican Museum. 10 minutes at the most. The lobby is small and the hotel sits on a small street walking distance to a metro station (Cipro). All of Rome is nearby. Also found some grocery stores in the area to grab some snacks. Unfortunately the mini-fridge is full with items I can buy - which leaves little room for my own (cheaper) purchases.. We were given vouchers on arrival for a welcome drink at the bar. Very nice. The welcome drink turned out to be a glass of fruit juice. Not so nice after all. We have battled small fruit flies or tiny gnats the first few days in our room. I can't say that I would rush back here the next time I am in Rome. Just feels a bit weird....

"Roma and Vatican in one place together! "

4
23/12/2017

So we planned a visit to Roma cause we were there many years ago. It was kind of reunion. We also wanted a hotel for a good price, comfortable and in a good location. This one was the best choice we could do. Staff at the reception was so friendly and they adviced as many places where to eat or where to go. As for our apartment, they gave us a big one, there was a lot of space, everything was modern and the beds were so comfortable. It had one extra floor which was kinda cool. I loved this apartment. The breakfast was also really good! There was a lot of food to choose from, like fruit, Italian sweet things like cakes, eggs, bacon, juice... EVERYTHING! And one of the best thing is that it is located near the metro station (about 5-10 mins) and the BEST is that you live next to Vatican. Only thing I didn't like was a little bit of noise in the late hours, probably from a spa under our rooon. Other minus would be for an air condition cause it was probably broken so I could manage it but nothing serious or disturbing at all! There are also a lot of places where to eat Italian cousine. If you wanna really good hotel in Rome for a really good price, this hotel is right choice!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Jan F, we would like to thank you for choosing Best Western Hotel Spring House for your stay in Rome and for sharing your experience. We are happy to read that you had a great stay thanks to the friendly and helpful Staff, to the room design and décor and also thanks to the varied buffet breakfast and the strategic location. We are so grateful for your great review and we wish to have you here once again as our Guest. Best wishes from Rome ! Mana Radofa Customer care specialist

"Very near to Vatican museum entrance."

4
20/12/2017

This nice hotel has a quiet location, in just minites your in the Vatican and it also is nearby luxurieus shops. The rooms are very clean and there is enough space, there is a fridge and daily 2 botles of water. Most of the rooms have a balcony, ours had a view to the basilic of St.Peter. The breakfast was 4 stars, and Supper 2,5 stars. The Italian staff where very kind and helpful. We have been to Rome 4 times now, and this was by far the best hotel for us.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Kees v Thank you so much for your kind comments, and thanks for choosing the Best Western Hotel Spring House! We are so glad you enjoyed our warm and welcoming team who works hard to leave a lasting impact on every guest who walks through our doors. Likewise, we are also happy to hear that you were pleased with your clean and comfortable room, as well as our breakfast buffet. In fact, we are offering more than 80 products including gluten free , and we make sure to serve every day our eggs (boiled eggs, scrambled eggs….), breakfast meats (sausage, bacon, Italian ham …), and breakfast breads (pastries, homemade cake, donuts, pancake…), all in addition to our yogurt, cheese, fresh fruit,vegetables and much more! Thank you again for taking the time to provide your feedback, and we look forward to hosting you again as Spring House is your home in Rome! Best Wishes! Mana Radofa Customer care specialist

"Excellent location and high quality of the hotel - very pleasant stay"

5
11/12/2017

The location was absolutely the best - next to the vatican city, close to the metro and you can still walk to the city center. Very friendly staff, good breakfast, comfortable room. The sauna and relax area were really nice as well. The only minus was that sometimes we were able to hear the guests from the room next to ours.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Greetings from Rome!! Dear Radgorecki, We are so glad to read such a positive review from you and we would like to warmly thank you for having spent part of your time sharing your opinion. We are pleased to know that you enjoyed the location as well as the varied buffet breakfast,the friendliness of our Team and the wellness area which can be booked for exclusive use. We always try to make our guest's stay as pleasant as possible and we are happy when we can see we succeeded in it. We really do hope to have the pleasure of welcoming you again, should you fancy coming back to Rome! Warm regards, Mana Radofa Customer care specialist

"Great location & value "

5
06/12/2017

We stayed 3 nights and had 2 rooms a double and twin for our teenagers. The rooms while quite small but were very functional - beds were on the firmer side and they have a pillow menu which I appreciated. Modern fixtures and fittings. Close to lots of eateries in easy walking distance (200 meters or so) to the metro and only steps away to the entrance to Sistine chapel which was fabulous. Gym was ok you could get a workout in for sure. Modern equipment. Breakfast buffet exceeded expectations. Only downside was shower cubicle size. My husband is a 6ft big muscled guy and it was hard for him to fit in the shower so if you're in the larger side be warned!!!i would totally recommend staying here

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Cas C, thank you for taking the time to share this wonderful review and for the trust you have placed in our hotel by choosing it for your stay in Rome. We really appreciate the excellent comments regarding our location and our rooms. We have different room Categories, some are bigger than others but all of them are functional and very well equipped. We hope that you will consider the possibility to contact us for your next booking in order to book the room type more suitable to your needs! It will be our pleasure to assist you and to offer you our best rates! We are glad to know that you trained in our Gym, open 24/7 and, we do hope you had the time to try our sauna and relax area as well. We wish that you won't think twice for your next visit in the Eternal City: Spring House is your home in Rome! Warm regards, Mana Radofa Customer care specialist

"Ok"

3
26/11/2017

We took the Junior Suite which has 2 levels, and sleeps 4. There is one bathroom cum toilet, kettle with tea coffee, mini fridge, safe, tv with an English movie channel. The design of the room however is not user friendly and we find ourselves knocking into things easily, bathroom racks not able to hold small hotel-provided shampoo bottles, water not draining from sink etc. The breakfast is very good in terms of variety. The location is good in terms of access to Vatican Museum (but entrance to St Peter's Square and Brasilia are much further away), 2 supermarkets and self-service laundromat (called Onda) all within 5 mins walk. There are many food options nearby plus a few Chinese restaurants too, and slightly further maybe 10mins+ walk BK and McDs. We tried Feida which is not bad. We walked everywhere in Rome except when we had to go to the Colisseum and Termini station.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Peanut88butter, thank you very much for your nice review! we are happy that you had a great time with us. Our location is indeed excellent and we are thrilled that it enhanced your stay. We are located within 3 minutes walking from the Vatican museum, and close to all the landmarks and shopping area of the Eternal city. We are glad to know that you enjoyed the Junior Suite room that you had which is the most ideal for family, perfectly equipped in order to satisfy the needs of our Guests: tea and coffee maker, comfortable bed , complimentary bottles of mineral water and an well equipped minibar. Thank you for the excellent comment regarding our buffet breakfast that is made to fulfill our Guest's need for an healthy, varied and tasty breakfast. We look forward to welcome you once again and we are sure that you will spend a new and memorable stay at Best Western Hotel Spring House. Warm regards, Mana Radofa Customer care specialist

"Amazing trip to Rome for my 40th!! Perfect"

5
21/11/2017

My trip was amazing from start to finish. This hotel is perfect location and offers all you need for your stay. On arrival the only dissapointment was our room allocated. It was a big disapointment. It was so dark and small it was not the room I had booked my heart was gutted and annoyed as was late not what I had imagined. But after telling reception the staff the next day we changed rooms .No fuss or hassle was made but really cheered me up and very delighted with the room given. With a lovely balcony up high away from noise we had a beautiful view down the street which on my birthday my 40th popped some champagne was lovely to take in the views fresh air . The hotel offered a plentiful breakfast hot & cold food on offer. english breakfast or continental cereals croissants etc. Nice seating areas and clean. There is a bar aslo if wanted refreshemnts in eveing. The location is perfect. Just outside the main area although still walking distance can easily walk pretty much the whole of Romes attractions. Im not fit by any means but walking through the city you can walk from Castle Sant' D Angelo to the Vatican to hotel easy maybe 20mins. Past and through all attractions, Pantheon, Colloseum, Trevi Fountain etc. The hotel is in a quiet side street. Around the corner about 5 min walk brings you to The Vatican & Sistine Chapel . We was lucky as an appearance from the Pope was great! Now for all attractions expect ques! As we stayed in mid novemeber the weather was cooler but stil sunny which I feel is so much nicer than walking around satnding in ques in blistering heat! There is not much shelter or shade when queing and for some up to 2hrs is along time standing in heat. Any way we also bought prior to our trip on line a "Roma Pass" Its easy to follow and once sent to you via post it gives you all the information required for your stay regarding tours , buses, even a map and where to go once you get to Rome. The Roma Pass saves alot of hassle, que jumps and saves money on attractions. I think it offers different prices which gives you entry to places you want to see. There is offices sited on the map which you need to go to once settled where you choose when what times etc and what attractions you want to see, they arrange meeting points at the office which they then take you PAST the ques straight into your choice of attraction. At busier times of year expect a small que but in november we walked staright in! From our hotle one office is 5mins away by the Vatican. Big signs up in corner so easy to find. You get given tickets which also allows you to jump on and off the tour buses which go all around Rome. Dont need taxis at all. We had a lovely Italian meal in a side street right near the hotel, was so cheap and authentic. On my actual birthday we went into The Pantheon area for a meal. Food was lovely but expect to pay alot more compared to surrounding areas. Like any city has its more expensive areas, but was lovely to sit outside with fir lighter heaters and watch what was going on around. My trip was amazing absaloutly love Rome. My brother came whom was not the slightest bit interested to start with but came away amazed by the architecture and sights!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Tigerlilly7777, Thank you for choosing Best Western Hotel Spring House to celebrate your 40th birthday in Rome! What would we say? your review is just amazing!! Thank you very much. We are delighted to know that every aspect of your experience was excellent. Warm welcome, delicious food and attentive service left a great impression on you. It feels so special to receive such feedback from our guests and we feel satisfied each time by the commitment of our team to create fond memories of our guests. Many thanks again for taking the time to write all the information about Spring House experience! you did such a great job and it will surely help our future guests! We hope that you will plan another holiday with us soon! Best Regards Mana Radofa Customer care specialist

"Good location"

4
18/11/2017

On arrival we where met by a nice gent on reception got sorted very fast. Our room was on second floor a double bed an sofa bed rooms are average size with table and coffee and tea making available. Toilet was ok in size but the shower was tiny could barely fit into it and close doors ,the walls are very thin as u can hear any noise from other rooms. The breakfast was good selection of bread,cakes, eggs, bacon ,tea coffee.,etc.The hotel is very clean and bright and in a good location only ten minute walk to vatican city. Plenty of shops and restaurants around hotel and not noisy at night. Over all i would stay here again but in a bigger room. The staff are great and helpful.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Buongiorno John6666, first of all, we would like to thank you for taking the time to share your lovely review. We are glad to hear that you enjoyed our location, so central and very well connected with all the most important places to visit. Your glowing compliments about our staff, service, and cleanliness were an absolute joy to read. Equally rewarding was your feedback regarding the quality of our Buffet breakfast which is plenty of choices! Please note that our property has different room types with different room and shower size so, if you contact us directly for your next visit, we will be able to send you a personalized proposal which will surely match your needs. We really wish to have the opportunity to welcome you back again. Warm regards, Mana Radofa Customer care specialist

"Location, location, location"

5
09/11/2017

If you're planning on a Vatican trip, this is a great location. You can see the outside walls of the Vatican from your balcony, if that gives you an idea how close you are. The room was modern and clean. Service from staff was excellent. I had contacted SHI prior to arrange a car to pick us up at the airport, and they handled it beautifully. One might think that's a small thing for them to do, but it would have been overwhelming to me to locate a taxi and getting them to understand where I was going. They also arranged a car for us when we left to take us to the port for our cruise. Everyone was friendly. The breakfast bar was always well stocked and a great way to start your day.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear 19DAR53 Thank you for taking out your valuable time and for sharing your experience during your recent stay at the Best Western Hotel Spring House! We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. Our location is one of our biggest strength because, as you well explained to the Tripadvisor's users, we are just 100 meters from the Vatican Museum but at the same time reaching the other landmarks of our beautiful city is very easy from where we are. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. Thank you once again for your sweet feedback! We do hope to welcome you back in the near future. Warm regards, Mana Radofa Customer care specialist

"this brand is a guarantee"

5
17/10/2017

Our stay was special at the best western, they have decent standard of reception, tried many times in various places and never disappointed, always special breakfast, and the welcomewe took 2 spacious rooms absolutely clean, with all the conveniences that can be demanded for competitive prices

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Barbarasawyer3 , Greetings from Rome! Thank you for taking the time out to share a delightful review about our hotel. We really appreciate your kind comments about your experience with us. There is no higher compliment than learning that we completely met your expectations, as that is our utmost goal! Certainly, it was equally rewarding to read that you thoroughly enjoyed your guest experience, and your kind words were meaningful to all of us here. Thanks for recognizing the excellent quality of our breakfast as well as the cleanliness of our rooms. We wish you a safe trip back and hope to see you in the near future for another great journey in Rome but, even if you chose to visit another city, book with us because as you said, our brand is a guarantee! Warm Regards, Mana Radofa Customer care specialist

"Comfy and convenient"

4
13/10/2017

Located opposite the Vatican this was great for us Food shops and metro local to this hotel, staff very friendly and helpful Rooms are comfy but need a bit more light, very clean Great for people who aren't spending much time in the room Breakfast was advantage plenty of variety Overall nice place I would go back

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear PhillipaNatalie, Warm greetings from Rome! Thank you very much for choosing our property for your vacations and for taking the time to share your experience on TripAdvisor. We are glad to hear that you had a great stay with us; you appreciated your room, the varied buffet breakfast, the strategic location and enjoyed the warm hospitality extended to you by our team. We hope you will keep good memories of your Roman holidays and we look forward to welcoming you back in the very near future at Best Western Hotel Spring House. Yours sincerely, Mana Radofa Customer care specialist

"A real mixed bag"

3
04/10/2017

The location of Spring House, on a scale of 5, is actually a 6. Really, really handy to the Vatican Museum. In fact, the meeting location for all Vatican Museum tours is just around the corner from Spring House, about 2 minutes away!! Plenty of restaurants are within easy distance. The Cipro subway is about 5-10 minutes away. The breakfast is fine, although In Rome, not just Spring House, it seems popular for bacon to be served with a great deal of grease. Yuk! (That's the only criticism of the breakfast. Everything else is fine.) The Spring House worker named Guilia was a sweetheart. I'll skip the usual comments on small European hotel rooms and showers. Here's the kicker: The air conditioning vent in Room 122 blew directly on the head of the bed!!!! And on your head all night!! And the A/C blew all night!! There's no individual room controls. It would have worked if I had a knitted hat to wear all night to protect my head. As it was, it worked to a certain extent to cover my head with the sheets and blankets and sleep underneath. I chose this place for the location and for what looked like the quality of the breakfast. It was in reality a mixed bag.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Hello oldhickory5! We are saddened that you had some problem with the AC during your stay at Best Western Hotel Spring House and we apologize for that. We take into account your remarks to improve the quality of our establishment but it's right to point out, especially for the travelers who read that the AC can be managed from the room. We are very pleased to hear that you enjoyed the hotel's location and particularly appreciated the customer service, especially Giulia from the Front desk! We would be happy to welcome you again soon, Kinds regards, Mana Radofa Customer care specialist

"Good Location"

3
02/10/2017

I took a group to The Best Western Spring House. It was only a short walk to The Vatican Museums. You had to walk up several steps to get to the entrance of the Museum. The Hotel was clean and modern, except my room. The breakfast was good and served beautifully. The hotel was fully booked. My room the first night had what appeared to be mold along the walls next to the bathroom. I had difficulty breathing and had to open all windows. Because the hotel was full, I had to stay in that room with my group. If I hung my head out the window, my breathing got better. It was a LONG night. The next day they moved me into one of their best rooms. It was a lovely 2 story room. All of my guests loved the hotel and were happy with it.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Beverly M, Thank you for the trust you have placed in our hotel and for taking the time to write your kind review! We are extremely happy to hear that all of your guests loved the Hotel and that you appreciated the cleanliness of the property, the central location and the varied buffet breakfast. Thank you for highlighting the small details, often unremarked but make the difference like the way we serve our buffet. We are naturally saddened however to read that you were disappointed with the first room assigned to you but at the same time, we feel very satisfied that our team members were able to find a solution in order to enhance your experience with us. We are working as hard as ever to ensure that our guests have a wonderful time at Best Western Hotel Spring House. We are absolutely dedicated to ensuring that each and every detail of a stay is perfect, and to assist in any way that we can. We are, of course, always looking to improve our very high standards of service, and your feedback is highly valued. We really do hope that we may have the chance to welcome you back in the future and thank you again for taking the time to post a review. Warm regards, Mana Radofa Customer care specialist

"Basic Best Western hotel"

3
26/09/2017

The rooms were clean, but there was mildew on the shower floor. The rooms were very basic and not what I was expecting for Rome. It's close to the Vatican, but far from most other sightseeing and not in the best part of town. Lots of graffiti everywhere and not within walking distance to most sights.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Alda57, Thank you for taking the time to post a review about your recent stay with us. We are saddened to read your disappointment with your room. We sincerely regret that we did not have the opportunity to hear that you would have perhaps preferred another room type. We are dedicated to ensuring that each of our guests are comfortable with their room allocation, and we are confident that we can always find the perfect room for each of our residents. We kindly advise you to make your preference known upon your next booking, in order for us to recommend the best category for you and do always let us know at the Hotel if there is anything at all, we can do to make your stay more comfortable. We are sorry that you did not appreciate our location which is the main reason why many of our guests choose to stay with us. In fact, we are the heart of Rome, walking distance from the Vatican and San Peter square and so easy to access by metro (5-6 minutes) from all the other land marks of city. We apologize for not meeting the expectations of your stay, but thank you for taking the time to review your experience. Yours sincerely, Mana Radofa Customer care specialist

"Amazing Staff"

4
25/09/2017

We had a pleasant stay with this facility. The hotel is located very close to the Vatican City which was our aim. It's about 45 minutes drive from FCO Airport (without traffic) and walking distance to many touristy places. Our stay included breakfast and one bottled water, free internet (inability to connect at times). There were 4 people in our group and I expected a bigger room because it's supposed to be a family room when I booked it online six months ago. It's a regular room with a fold-out couch. It was pretty cramped. The cleaning staff did an amazing job with our room each day. I'm disappointed that upon booking and check in I was not informed about a 4 euro per day per person charge which totaled 64 euros for us. I was only notified about this fee when I was checking out and the front desk person asked for my credit card.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Melindap762, Thank you so much for your praising words and great feedback regarding your stay at Best Western Hotel Spring House. We are happy to know that overall you loved our hotel and enjoyed your time in Rome. We are pleased that you did appreciate our service, location, our delicious buffet breakfast and the cleanliness of your room. Thank you also for your appreciation towards our team, whom we have shared your feedback with. With regards to the city tax, we inform you that it is written on the terms and conditions of your reservation besides being written on every website. It is a tax that every people staying in a Hotel in Italy has to pay and it is never included in the room rate. The amount of the tax varies according to the Hotel category, starting from € 3,00 to € 7,00 per person per day. We apologize if we took for granted that you knew about it as it is specified on the confirmation of your reservation but your notification will surely helps us to develop our information service so, thank you! It would be our honor and privilege to welcome you back as our special guest and would be more than eager and happy to serve you with absolute assurance of better experience and fond memories. Warm regards, Mana Radofa Customer care specialist

"Buon Giorno!"

5
24/09/2017

My daughter and I took a long-awaited trip to Rome, Italy to celebrate her graduation from college. I'd saved up since she started school and she chose the Best Western Spring House because it was close to the Vatican-our main visitation spot-and it was affordable. We couldn't have found a better place to stay! Our visit took place from July 10-July 14, 2017. The staff was outstanding-Daniel and Alexa Stage were beyond accommodating. I realize that it can be frustrating to have tourists ask many questions and can potentially be annoying. We know we did indeed ask quite a few, but hopefully presented ourselves as respectful. Along with the other staff who worked from time to time while we were there, these desk staff assisted us in transportation back and forth to the airport (our luggage was left behind and we had to get it ourselves per the airlines), guided us with directions, pointed out places that would enhance our trip, and overall were just nice folks. In addition, our room was just right! It was always clean and neat, the accommodations were perfect for our stay, and the breakfast was more than we could ask for when given a continental meal. The hotel's location was great-in walking distance from the Metro, the Vatican, and many great restaurants and shops. I would highly recommend Best Western Spring House to anyone headed to Rome!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Buongiorno da Roma!!! Dear Geewhy7, We thank you for taking the time to share your firsthand experience with us. Your feedback is extremely significant to us as it helps us to develop the services and facilities that we offer even better. We are delighted to have met your expectations in terms of cleanliness, breakfast and other amenities at the Hotel. Indeed our Hotel is very close to the Vatican and the location the ideal point of start to explore the Eternal city! We at the Best Western Hotel Spring House take the highest efforts of training our staff to provide first class service to ensure that our guests feel looked after and pampered. We will make sure we convey your appreciation to our team members and take this opportunity to thank you on their behalf. We thank you for recommending our hotel and assure you the best prices always. We Hope to have the pleasure of welcoming you back soon. A presto! Mana Radofa Customer care specialist

"Overall, A Good Stay"

4
16/09/2017

This hotel enjoys a great location to the Vatican Museums and has many restaurants and shops within walking distance as well as a Metro close by. I cant give it a 5 rating due to the attitudes of the reception staff. The breakfast was fine and its staff were friendly. We also didnt receive a package until 24 hours after its delivery. I would recommend but I m not returning.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Mr. Pingebretsen, thank you for your review about the Hotel Spring House. We are glad that you appreciated our location at just two minutes walking distance from the entrance of the Vatican Museums and ten from Saint Peter's Basilica. We are also very well connected to the city center thanks to metro stop Cipro located very close by and several bus stops. We are sorry that you couldn't find your package immediately as we put it in your room after your arrival. We hope anyway to have you again as our guest to have the possibility to improve your experience. Best Regards, Giulia Vescovi BW Spring House

"Perfect location and Excellent Facilities in the Heart of Rome"

5
13/09/2017

This hotel is a perfect base from which to explore Rome. It is a short walk away from Vatican City, with easy access to the metro for sightseeing further afield. The hotel is clean and modern, with decent sized rooms. Breakfast is very generous with excellent coffee and pastries as well as a good selection of hot breakfast options. The hotel staff are very welcoming, and invite guests to start their stay with a welcome drink in the garden. It's a perfect retreat after a long day sightseeing and a great place to unwind. Lots of local restaurant options and a supermarket close by, all of which seemed to be more local places than tourist traps!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Expatpete, Thank you for writing such a brilliant review, we greatly appreciate you took the time. We are delighted to read what a wonderful experience you had here at Best Western Hotel Spring House. Thank you for highlighting the convenience of our location as well as the cleanliness of our rooms which is one of our biggest strenght! We have to agree our breakfast has plenty of options to choose from with something to suit everyone's taste. There is a great atmosphere and vibe in the evening at our American Bar and so many delicious cocktails to choose from! We are happy to know that you had the chance to relax there. We are looking forward to your return, Best wishes, Mana Radofa Customer care specialist

"Fantastic Hotel Walk to the Vatican"

5
08/09/2017

Just got back from a two night stay in Rome and my family of four stayed at the Best Western Spring House. Upon arrival we were asked if we wanted to upgrade our room to a suite for $15 per night, we accepted and so glad we did! Our kids had two separate beds in an upstairs loft and we had the bed next to the washroom. It was great to be together but to still have some space. The washroom was large and functional and there were two TV's in the room and a wonderful sky light window that we were able to open and close. The staff is really excellent at this hotel. Especially Paolo who helped us booked our tour to the Vatican, recommended two great restaurants and assisted us with booking a taxis. I would definitely stay at this hotel again the next time I go to Rome!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Greetings from Rome! Dear LeeLee2702, Thank you for taking the time to review your most recent stay at Best Western Hotel Spring House. It is good to read that you found our bedrooms and facilities up to your expectations. Our Junior suite is ideal for family because it is large enough to accommodate until 5 people but nice also for couples who enjoy to have a big space. There are 2 TV, a very large bathroom and a roof window which bring a pleasant brightness to the room. We are glad that we could ensure a very enjoyable and comfortable stay for you and for your family and that you found our close proximity to the Vatican which is only a 5 minute walk away so beneficial. We are very lucky to be situated in this area because we are near the shopping area, restaurants, cafes… and the closest metro station is just 5 minutes walking. Thank you for recognizing the effort of our Staff:Paolo and the whole Team would like to thank you for your appreciation and hope to have the opportunity to welcome you back again. Kind regards, Mana Radofa Customer care specialist.

"Staff are fantastic!! Rooms are ok, great location to Vatican"

4
31/08/2017

The staff were very helpful and know the area well and how to answer questions. Paolo Colasuonno,front desk, Romina Di Marzio, Front office manager, and Daniel, front desk were fantastic!!! We stayed there two different times on the same trip. The only problem was that all the rooms we saw and/or stayed in were different and sometimes in same category. would stay there again.. Great location & nice restaurant! Good breakfast.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Karen P, Greetings for the day! Thank you for taking out your valuable time and writing this wonderful feedback on TripAdvisor. At BW Spring House, we believe that people are our biggest assets and feedback such as yours reinforces our belief. We are truly lucky to be working with a group of highly motivated and enthusiastic team who create memorable moments for our guests. Your feedback has been shared with the entire team and we can assure you that your recognition will not only motivate us but also help to continuously strive for creating exceptional experiences for our guests. Thank you once again for writing this great review and we look forward for more opportunities in future to enhance your experience. Warm Regards, Mana Radofa Customer care specialist

"Hotel room for family not as shown in photos"

1
30/08/2017

Stay away from this hotel if you have a family! The large family suite is not as shown in the photos. They charged us for two nights even though we only booked one night and we are currently in an active dispute with them and the credit card company.

"Good hotel... just a couple of issues"

4
29/08/2017

A friendly welcome from check in staff and the hotel was spotlessly clean. We had a quadruple family room on the 4th floor with 2 single beds & a king size sofabed with a very comfortable mattress. The room was a good size for a city room with good facilities - minibar (complimentary bottle of still & sparking water) & safe. We found the sofabed hard to get in and out of due to the location of a pillar on one side and the wall on another. Breakfast was very good, but lots of choice both hot and cold buffet which was constantly replenished. A nice touch was a complimentary cocktail of orange juice on arrival. The main negative was an unwelcome smell of drains apparent when we entered our room. Our first thought was that it was coming from the shower drain in the bathroom but it definitely seemed to be in the room itself. We weren't in the room for long and only stayed one night; had it been a longer stay we would have mentioned this and asked to change rooms. Excellent location- only a few minutes walk to the Vatican Museums with choice of shops and cafes nearby. You would need to take a cab or the metro to visit the sights on the other side of the river.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear SDF1963, Thank you very much for taking the time to review our property. It makes us very proud how much you praise our facilities, the buffet breakfast and our location. Thanks to your notification regarding the room, we will be able to check and to resolve the problem and this is the main reason why customer's feedback is very important for us: thank you so much! We hope we will be able to welcoming you back in the near future. If there is anything we may assist you with in the future please do not hesitate to contact us at any time directly. Greetings from the Best Western Hotel Spring House. Sincerely, Mana Radofa Customer care specialist

"Excellent hotel location and staffs"

5
25/08/2017

We booked the 2-floor family deluxe room. It had really nice décor and two skylights with shades. The staffs during the morning breakfast gave excellent services. The location is no doubt the best. It's just 5 min walk to the Vatican, and about the same to the nearest subway station. I really cannot think of any negative feedback for a 3 star hotel that's not so expensive.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear RightActivist, Thank you very much for choosing to stay at Best Western Hotel Spring House and taking time to share your experience on TripAdvisor. It was our pleasure to have you stay with us and happy to hear that you had a comfortable stay and enjoyed our hospitality. We have shared your appreciation with the breakfast team for their great customer service as comments like yours are our ultimate reward. We immensely value your feedback and look forward to your continued support. Kindest regards, Mana Radofa Customer care specialist

"Pretty Good Stay"

5
24/08/2017

Excellent breakfast. Staff are kind and considerate. They give you a map of the city and circle all the major tourist stops. You can get a private car to the airport for 50 euros. The rooms are pretty small, but clean. Walking distance to Vatican city.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear 972vivians, Greetings from the Eternal city!! Thank you for your time for reviewing us. We are glad that you chose Best Western Hotel Spring House for your visit. It is a pleasure to read about your great experience with the breakfast,cleanliness and above all the excellent customer service. We really appreciate your valuable feedback and we hope to be your only choice of hotel on any future stay in Rome. We are all looking forward to the pleasure of being at your service again on your next visit. Warm Regards, Mana Radofa Customer care specialist

"Better Than Expected!"

5
22/08/2017

The service at this hotel was excellent. From the very beginning we were offered an upgraded room for an extra 10 Euro a night, which we accepted. It was a good choice and worth it. The rooms were in a newer part of the hotel and nice. Breakfast was included and it was great each day (American style which we liked with a touch of European). The waitresses in the restaurant were great, always smiling and checking on you. We had a great spaghetti meal late one night, the gentleman working at the bar and kitchen was just plain good. After making a nice spaghetti dinner, he left the bar, followed us up to the room and delivered the food (great service). We even exchanged dollars to Euros at the reception desk when we ran low on foreign currency. The ladies and gentlemen at the receptionist desk were all willing to please, and service there was great also (hailing cabs, giving directions, etc). We really liked the friendly atmosphere witnessed during our six night stay. The hotel is within walking distance of the Vatican. All other Rome top 10 tourist sights are across the river from this hotel and not within comfortable walking distance.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Douglas J, Greetings from Best Western Hotel Spring House! Thank you so much for sharing your experience with us on TripAdvisor. Your splendid review just brighten our day. We are committed to consistently provide warm and efficient services and will surely convey your regards to our team members. Appreciative comments such as yours are most encouraging and will always be our greatest reward. We are glad to know that you enjoyed your stay along with wonderful rooms, great location and delicious food options. We look forward to welcoming you again soon. Warm Regards Mana Radofa Customer care specialist

"Decent 3 star hotel, particularly for families"

4
21/08/2017

I selected this hotel based on need for sufficient space for family of four over three nights in Rome and inclusion of American style breakfast. It delivered exactly as expected. Excellent aircon but had to ask Reception to turn it on each day. Jr suite is split level and on first (not ground) floor. There's only one bathroom and the kids slept on the mezzanine level as the beds divide. Parents on spacious and comfortable sofa bed. Breakfast was plentiful and offered a varied selection. I wouldn't bother for dinner (food was fine, decent price, but slow owing to skeleton staff as it's the done thing to eat out - sometimes it's easy to eat at hotel with small kids). Reception helpful and friendly. The hotel is round the back of the Vatican so it's quiet at night. It's not the nicest area but it felt safe enough. I recommend getting a cab to go out to eat (lots of nice restaurants near Trevi Fountain, which is also main shopping area). Restaurants seemed reasonably priced compared with UK. However, at lunch we ate near Bascilca Santa Maria di Maggiore and it was expensive for lunch €100, pizza, 2 salads, small carbonara and drinks - watch for drinks. A smoothie ran to €14. Little sandwich bar just down street sells large bottled soft drinks, which were definitely required.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear AMCVN, thank you for sharing your experience at Best Western Hotel Spring House with the other users. We are thrilled that your stay met exactly your expectations and that you appreciated most of the positive aspects of our property like the position, the cleanliness, the buffet breakfast , and the Staff. It is nice to know that the Junior suite room, split into two levels was good for your family. In fact, it is one of our biggest room, ideal for family but also for couples who enjoy having a large space when travelling. We really hope to have you back with us very soon! All the best from Rome! Mana Radofa Customer care specialist

"Excellent Stay!!!"

5
16/08/2017

The hotel staff was exceptional! They were very helpful and patient when providing directions. The breakfast was plentiful. The location is just blocks from the Vatican Museum (about 3 min walk). Just a perfect location!!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Cypressman, Thank you for taking the time to share your experience with us. Your compliments about our convenient location and our attentive and helpful staff are very much appreciated. We are glad that you enjoyed our outstanding buffet breakfast with a wide variety of items to choose from. Thank you very much for your appreciation,it really means a lot for us. Please know that your kind words have been shared with the entire team. We very much look forward to welcome you back soon! Regards, Mana Radofa Customer care specialist

"Close to the Vatican and walking distance to restaurants"

4
08/08/2017

The hotel is nice and clean. We booked the superior room because my husband is tall and we needed a king size bed. The room was great, it had a nice porch with the view of Rome and you could see St. Peter's Basilica from it. The mini fridge was stocked with water, sodas, snacks and champagne! The receptionists are nice but they seemed overworked.... the lobby has a little bit of a funky smell but the rest of the hotel is great. Free breakfast and it includes most everything, pancakes, cereal, great American Coffee, pastries, eggs, bread, etc...

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Monicamb2017, Thank you for taking the time to review your recent stay at Best Western Hotel Spring House. We do not take for granted that our guests are taking the time to share their experience with us and for that reason we really appreciate that you did. We are delighted to learn that you enjoyed our lovely hotel and that you appreciated the quality of the room's amenities. We are also glad to know that our international buffet breakfast was to your taste! we are always trying to add some new products and we provide gluten free breakfast. We very much hope to have the pleasure of welcoming you again in the Eternal city so don't hesitate to contact us directly for your next stay in order to get the best deal! Best regards, Mana Radofa Customer care specialist

"Excellent home base for Vatican and Rome"

5
07/08/2017

Recently stayed at this hotel with my family of 4. The hotel is located very close to the Vatican Museums (maybe 3 minute walk). It's also located close to the Cipro subway stop which we used to easily acces the rest of Rome. Hotel is modern and comfortable. We had a 2-level room with a loft which was large and comfortable. The AC took some figuring out to ensure the room stayed cool during the hot Roman summer. Breakfast was vert good and they have a nice patio as well to enjoy breakfast or a drink. We had dinner at the hotel restaurant one night and it was very good. Would stay there again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Tensile, thank you very much for this fantastic review you have shared with the other Tripadvisor's users. We are honored to read that you absolutely enjoyed staying with us and that you rated us with the highest score. It is nice to know that the Junior suite room, split into two levels exceeded your expectation. In fact, it is one of our biggest room, ideal for family but also for couples who enjoy having a large space when travelling. We are happy that our convenient location and the excellent quality of our American Bar made your stay with us more enjoyable. Thank you for recommending the Best Western Hotel Spring House. We are looking forward to welcome you again for your next trip in Rome! Warm regards, Mana Radofa Customer care specialist

"great holiday"

4
05/08/2017

The hotel is 10 minutes walk to Vatican so great central position. The hotel rooms were well furnished and staff were friendly and helpful. breakfast was good fresh with lots of variety. However whenever we used lift up to 4th floor there was a terrible smell that sometimes ranged from waste matter to dirty pool water?. Overall this did not spoil the holiday.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Paul J, Greeting from Rome! Thank you for sharing your feedback regarding your recent experience with us. We are very happy to note that you were satisfied with your overall stay and feel really motivated to see that you liked everything about the hotel: position, rooms, breakfast , service & the staff. We are grateful for your support and hope that Best Western Hotel Spring House will remain your preferred hotel on all your future visits in the Eternal city! It will be a great pleasure for all of us to welcome you back. Best regards, Mana Radofa Customer care specialist

"Good position but not so good"

3
03/08/2017

The hotel is very near to Vatican so the position is very central. Little overpriced for the quality but very near to the center of Rome so we didn't need to use the public transport at all. But the room was really small- we could barely walk around the bed! It wasn't also very well cleaned. We stayed there 5 nights and the floor was really dusty. The housekeeping even forgot to come one day. The bathroom was also very small and the shower was broken, so the floor was flooded after every shower. Breakfast buffet was very good and big!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Ivika1, Greetings from Hotel Spring House! We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing an impeccable hospitality. We are happy to know that the central location enhanced your stay and that you enjoyed so much our varied buffet breakfast. However,we sincerely regret that the cleanliness of our property, which is one of our biggest strenght did not met your expectations. Kindly be assured that we are taking necessary action to ensure non-recurrence. We would love to have the opportunity to welcome you back again and to make you have a wonderful stay without any cons. Yours Sincerely, Mana Radofa Customer care specialist

"Rome visit and cruise"

4
29/07/2017

We stayed here for one night before and two nights after our cruise. 2 families with 11 people staying in 3 rooms. The larger mini sweets were fantastic rooms that easily held 5 with large showers and multiple levels. The smaller rooms were a little tight; however the location of the hotel was about 3 blocks from the Vatican museum and that overcomes the size of a small room. We were able to walk everywhere in Rome (some places may be far, but doable), and the metro is about 3 blocks away if you like. Avoid the tourist trap restaurants near that Vatican and walk a block further away to great local restaurants that the staff can recommend. Would definitely return to the Spring House.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear RTM2337, thank you for chosing to stay at Best Western Hotel Spring House and for sharing your opinion about your experience with the other users of Tripadvisor. We are happy to know that your stay was up to your expectation and that your family enjoyed especially our Junior suite rooms and the wonderful location which is a great point of start to explore Rome. There could not be a better reward than knowing you would definitely book with us again! We are looking forward to host you for your next visit in the Eternal City :) Warmest regards, Mana Radofa Customer care specialist

"Near Vatican"

3
28/07/2017

Hotel is a 10-minute walk to the Vatican and has a fitness room. Breakfast is decent though expected a little bit more since the room rate is 200 euro/night. Note I booked for 2 adults and 2 kids. Room is decent too but needs a make-over. Aircon made noises and didn't give enough cool air even at 20 celsius. Service was good.

"Comfortable Hotel, Nice for Family"

4
16/07/2017

The staff at this hotel was very attentive from the minute we walked in to their facility. We made a reservation for five people and at the beginning were a little afraid because we thought we would not all fit in a room, but I was mistaken. The room was very cozy. It was a room with a loft, where three people slept on the top floor and two in the bottom floor. The room was clean and well kept. Also this hotel is within walking distance to the Vatican Museum and close to public transportation. It also includes breakfast and wifi

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Gqueliz, Buongiorno! Thank you so much for choosing Best Western Hotel Spring House as your accommodation and for sending us your positive feedback regarding the location, facilities, cleanliness and customer service. Your wonderful words will surely reach the whole Spring House team to keep them motivated in providing quality service to valued guests like you. We are happy that you did appreciate our Junior suite room, split into two levels. In fact, this room is large and comfortable and can host until 5 adults. We are excited to welcome you back in the future and thank you for recommending our hotel! Sincerely, Mana Radofa Customer care specialist

"Close to Vatican and Metro, friendly staff, nice comfortable rooms, good breakfast"

4
13/07/2017

Easy to get around via walking, taxis, and especially the two nearby Metro stops. Comfortable rooms and large breakfast offerings. Friendly helpful staff, they will assist in getting tours reserved. Recommended!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear MaxPaz, We thank you for taking the time to post a review and glad to know you had a satisfying stay at Best Western Hotel Spring House. We are delighted to have met your expectations in terms of location, breakfast and other services at the Hotel. Our aim is to provide a first class service to ensure our guests the most comfortable and enjoyable stay and we are proud we did succeed with you. We are proud for having been your choice in Rome and hope you call upon us on your next visit too. It was a pleasure to have you with us! Thank you for your recommendation. Kindest regards, Mana Radofa Customer care specialist

"Easy Walk to Vatican"

5
08/07/2017

The Vatican is literally walking distance. The 3 nights my family and I stayed, the staff set up a shuttle bus at a fee to pick us up to and from the airport. The breakfast is 5 stars and there is plenty of places to eat around. The rooms were great and the staff answered any questions we had. The rooms were great!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Greetings from Rome! Dear Reubenguerra10, It was a pleasure to have you stayed with us at Best Western Hotel Spring House and let us thank you for the time you have spent to post your review. We are delighted to know that you really enjoyed your stay at the hotel! It is a pleasure to read the positive feedback about your experience, especially our comfortable rooms, our friendly staff and our 5 stars buffet breakfast ;-) We eagerly look forward to your return and hope to be your preferred accomodation in Rome. Warm regards, Mana Radofa Customer care specialist

"Great location and great staff!"

5
07/07/2017

We stayed at Hotel Spring House for 4 nights and had a wonderful time. The staff is helpful in calling taxis, suggesting sites to visit, and providing tourist maps. The rooms and bathrooms are on the small side, but very clean and modern. You can't beat the location - just steps from the Vatican walls but on a quiet side street without traffic noise. We also very much enjoyed the breakfast, which featured cold cuts, cheeses, hot dishes, fruit, yogurt, juice and specialty coffee drinks. Very nice stay!

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Haley E, Thank you for choosing Best Western Hotel Spring House for your recent stay and for sharing your experience online. Your glowing compliments about our staff, service, and facilities were an absolute joy to read. Equally rewarding was your feedback regarding our strategic location and the quality of our Buffet breakfast which is plenty of choices! We hope that you will visit us again and look forward to welcoming you back. Kindest regards, Mana Radofa Customer care specialist

"Great location "

4
04/07/2017

Great location near Vatican museum and St. Peter basilica. Neighborhood is mostly residential with many small restaurants. Breakfast is great hot eggs bacon and hot dogs with assorted juices and meats cheeses and sweets! Very friendly staff. Shared computer but printer doesn't work. Front desk printed out what you needed if you email it to them.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Michaelt4242014 Thank you for your great review. We love hearing from our guests that have enjoyed their time with us. Thank you for recognizing the excellent quality and variety of our buffet breakfast. Our location is indeed excellent and we are thrilled that it enhanced your stay. We are located within 3 minutes walking from the Vatican museum, and close to all the landmarks and shopping area of the Eternal city. We really wish to have the opportunity to welcome you back again for your next visit in Rome! PS: the printer of our internet point was out of order just for few hours that day but it is working correctly ;-) Warmest regards, Mana Radofa Customer care specialist

"Near perfect hotel but beware of Corina at the coffee shop"

4
28/06/2017

Very clean. Kudos to househeeping staff. Location is great if you are moving around Vatican City. Staff are friendly and accommodating EXCEPT CORINA at the coffee shop. Everything was almost perfect except for Corina who was too lazy and incompetent to check with the front desk that all members of our family are booked with breakfast. She had to approach our table several times about the breakfast booking, not only ruining our appetite but also embarrassing us. If only she took an extra effort to verify with the front desk. People like her is ruining what could have been a perfect hotel. She should be assigned where the job does not require her to deal with guests. Other than this, I would still recommend the hotel if you want great location and clean rooms. Front desk and housekeeping staff are friendly and accommodating.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear ArParPu First of all thank you for choosing our Hotel for yor stay in Rome. We thank you for having highlighted the cleanliness of our rooms and the strategic position and we are sorry that you did not feel the same warmth from all our team members. We hope you could give us a second chance to offer you the professionalism and the quality that we believe its very important for our Guests. We wish you a good day and we look forward to welcoming at Best Western Hotel Spring House for a new extraordinary experience! Best regards Mana Radofa Customer care specialist

"Far better than its 3 star rating!"

5
26/06/2017

This was a real find for us. We left our booking a hotel in Rome until relatively late, so there weren't a huge amount of choices and we were hoping for adequate. What we got was excellent! The junior suite was far beyond expectations: two levels with a king bed upstairs and two twins for the kids downstairs, and a huge skylight with retractable shade. The staff was exceptionally friendly and helpful. The location was great as well: right next to the Vatican wall and close to the Cipro Metro station. This is rated 3 stars, but it felt like 4. We are picky hotel people, and strongly recommend it.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear WinningMark,, thank you very much for this fantastic review you have shared with the other Tripadvisor's users. We are honored to read that you absolutely enjoyed staying with us and that you consider us as a 4 stars Hotel. It is nice to know that the Junior suite room, split into two levels exceeded your expectation. In fact, it is one of our biggest room, ideal for family but also for couples who enjoy having a large space when travelling. We are happy that our convenient location and the kindness of our team have made your stay with us more enjoyable. Thank you so much for recommendation! We are looking forward to welcome you again for your next trip in Rome! Warm regards, Mana Radofa Customer care specialist

"Location location location location Location location location location "

5
22/06/2017

Just down the street from the Vatican; what else can I say?? A wonderful place to stay. We enjoyed the breakfast very much too. The room was very comfortable and clean. The staff was very friendly to us and was very helpful. We are planning on staying here again on our next venture to the Vatican.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Anita B, thank you, thank you, thank you, thank you!! We appreciate your time and superb review as well as your kind words about our property and services. We are sincerely delighted to read that you enjoyed our lovely hotel located in one of the most important and beautiful areas of Rome. The staff is grateful for your kind words and can't wait to welcome you back again for your next visit in Rome! Don't hesitate to contact us directly in order to get the best deal for your future booking. Thank you again for this great feedback. Warm regards, Mana Radofa Customer care specialist

"Pure crap"

1
21/06/2017

Staff is rude and unwelcoming. Room does not look at all like pics. Customer non-service justifies its awful service and doesn't refund your money when they make mistakes in how they treat their customers. No security in room doors. Hotel doesn't care about traveller's needs and preferences or to make their stay comfortable. They just care about money and about robotic time schedules that only work for them. Don't waste your money. Go to a good hotel. This is a piece of crap as also are almost all 'worst' westerns.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Maria, We are always grateful for our guest's feedback because it is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide. Anyway, we regret to read your point of view regarding your experience with us. Everything regarding this matter was already discussed with you in private so; we will not relate it here but we would like to highlight again that as ascertained by the reviews of our guests, the helpfulness and efficiency of our team members is very much appreciated and we are so sorry that you felt that they were not welcoming with you. Kind regards, Mana Radofa Customer care specialist

"Very nice hotel"

5
17/06/2017

Stayed at the Hotel for a couple days with the family. Very clean and front desk staff was very polite and spoke good English. Included breakfast was very good Hotel was in short walking distance (less than 10 min) from Vatican Museum. Enjoyed our stay and would stay their again

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Alavoie74, Thank you for choosing Best Western Hotel Spring House as your accommodation choice and for taking the time to share feedback from your recent stay with us. We are pleased that you enjoyed your stay and have appreciated the hotel's facilities, the friendliness and assistance of our staff. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. Thank you for highlighting the cleanliness of the Hotel as well as the excellent position which is a great poitn of start to discover the eternal city. We look forward to the opportunity of welcoming you again soon in Rome! Warm regards, Mana Radofa Customer care specialist

"Nice hotel, good staff good location for Vatican"

5
29/05/2017

Very impressed by everything here - definitely not you average Best Western. Great decor, good buffet, good little gym, super helpful staff, excellent rooms. We had a family room (#207) for 2 adults and 3 kids (7-12) and we could not have been more happy and impressed with the hotel.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Paul C, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice in Rome. We are very pleased to know that you appreciated the overall facilities, the professionalism of the staff and enjoyed the confort of our Junior suite room as well as the modern decor. It is heartening to read that our guests value the attentiveness of our staff and their efforts to provide excellent service. Thank you once again for the appreciative note and we look forward to welcoming you back soon to Best Western Hotel Spring House. Kindest regards, Mana Radofa Customer care specialist

"GREAT LOCATION - OVERALL GOOD CHOICE"

5
26/05/2017

Hotel overall is a great choice. PERFECT LOCATION , Like really PERFECT LOCATION. Safe area plenty of restaurants. Walk to Vatican City was .1 miles. Hotel set up transfer from airport and the guy was there with my name and got us to hotel very fast. Bed comfort was great. Was confused as to the stuff in the mini fridge no signs say if they are free or if they have a cost, either way did not touch them. Bfast was good and plentiful with a nice variety. Rooms newer and comfortable , Shower and bath ok. Great choice for location

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Gabsmooth, Thank you for sharing your experience with us. We are pleased to know that you really enjoyed our location which is strategic, really central but at the same time safe and quiet. This is one of the major benefit of the hotel and we are glad that it enhanced your stay at the Best Western Hotel Spring House. We are truly delighted that you appreciated your room and the hotel's style and we hope that for your next visit in Rome you will renew the experience with us. Regarding the minibar, there are some room types that inlude it even though water is always free for everyone. We are sorry that you did not ask to the reception if you had a doubt. In fact, our front desk is open 24/7 and it is always a great pleasure for all of us to assist our guests. We wish that you will come back soon! Kindest regards, Mana Radofa Customer care specialist

"Stroppy and rude manageress"

1
25/05/2017

A very unpleasant manageress, loud, shrill, rude, never in the wrong. She made the stay quite awful. I'm not sure if she meant it but she just had a very unfortunate attitude. Sadly it was an attitude that seemed to permeate downwards because she wasn't the only member of staff to have a very unfortunate demeanour. I witnessed two old ladies who were quite distressed about problems in their room. A door that didn't close, a TV that didn't work, and they were unhappy. As they explained they were a little stressed by the situation.They were treated very shabbily, were told loudly 'Well we don't have any other rooms so we can't possibly change you. Maybe we will send someone to have a look but you can have to stay in the room'. It was all very disappointing. The hotel itself was clean although ridiculously you can't check in until 3 o'clock. The rooms were pleasant enough and the location near the Vatican was superb. But I won't be going back simply because of the very unfortunate manageress and her attitude. She really needs to check into charm school and realise that occasionally, the paying customer is right and has a point.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Tarifa, Thank you for coming to stay at Best Western Hotel Spring House and for your feedback. Naturally, we prefer to read only good testimonials and therefore we are sad upon reading yours. We do respect your overall view and right to express it of course, regardless of how it seems so different when compared to so many others on this website. In fact, our customer service is highly rated and thanks God, most of our guests share their satisfaction and gratitude online by writing reviews and good comments about our professional Staff. We regret any inconvenience that may have been caused during your stay, even though we do not understand exactly what went wrong but we will use your feedback like all our guest's feedback as a start point to grow and to always do better. Thank you again for coming to stay, we are sorry we disappointed you and that you missed the very essence of Spring House. Please feel free to return, we would welcome the opportunity to host you again and hopefully, change your perception of what this hotel is all about. Kindest regards, Mana Radofa Customer care specialist

"Clean, Comfortable, Close to Vatican"

5
17/05/2017

My wife and I stayed here Mar. 13-16, 2017. Staff including Paulo, Lucca, & Romina, were very helpful,they and made us feel very welcome. Language was not a barrier as everyone we dealt with knew enough English for us to easily communicate. While we have traveled to many places in N. America, this was our first time in Europe; first time in Rome; and first time staying in a European Hotel! It was great to have a positive experience! We ate in the restaurant 2 nights. The food was reasonably priced and the surroundings were comfortable. As the Vatican was a short walk away, we found the location to be very convenient for our needs. For example, attending the Pope's public audience early in the morning one day, was easy because we were so close! Since this was our first time in Rome, we asked the Hotel to arrange for us to be picked up at FCO by a private driver. Driving in Rome is nothing like driving in any major N. American city I have ever been to. In Rome, it seems everyone speeds, there are virtually no laws on the roads, and the cars and/or motorcycles zig-zag down the highway, often tail-gating at 130 km/h! Very bad place to be driving yourself especially if you don't know Italian, the city, or the culture well. Touring the City: with the subway station only a few blocks away, it was easy to walk there to take the subway to Termini (main central train station) where there were several hop-on, hop-off bus tours available to use for touring around the historic sites of Rome. Romina kindly gave us this advice and it worked out well. We found the prices varied for the buses significantly in the Termini area, and there was some room for negotiation, perhaps because we were there in March. We would definitely stay at this Hotel again if we ever go back to see the Vatican.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear PewTraveller, Thank you for taking the time to share your experience at Best Western Hotel Spring House with the other travelers. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us, especially because of the great location, the cleanliness and the efficiency of the Staff. Your positive comments are a source of motivation for our team and they are so grateful that you mentioned their helpfulness and their precious advise. A special thanks from Paolo, Luca and Romina. We look forward to welcoming you back again. Kindest regards, Mana Radofa Customer care specialist

"Excelente "

5
17/05/2017

We Love this Place It is a block-and-a-half from the Vatican Museum , the service was excellent we have a room with a balcony from which can see the wall from the Vatican , breakfast excellent a lot of food - choice I will recommend this hotel for couples and family

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Alvaro, Thank you so much for taking the time to share your recent experience at Best Western Hotel Spring House. We are delighted to read that everything was to your liking and that you had such an enjoyable stay with us. A special thank you for recommending our Hotel, it means so much for all of us! We will share your kind words to all departments. We look forward to welcoming you back again in the future, Kindest regards, Mana Radofa Customer care specialist

"Close to Vatican City, recently renovated"

4
11/05/2017

Our stay here was pleasant in a recently renovated room. The hotel has an American style breakfast included in the price which was convenient. The hotel is just a few minutes away on foot from Vatican City which was the reason we selected this hotel. Rome is a pricey city, and this hotel was on the more affordable side when we were there. Although its a distance from central Rome, you can take cab rides which we found to be around 20 euros. A number of good restaurants within 10 minute walking distance. The hotel has a small gym and small sauna room which can be reserved for a private session at a fee, which was a nice little get away. One downfall was thin walls so you can hear your neighbors.

"First Trip to Vatican "

5
06/05/2017

This hotel is perfectly located next to the Vatican and Vatican museum. It is the best value in time offering brand name hotel and amenities for a reasonable price. Having breakfast included and semi American type of bedrooms is rare in this area. Breakfast and coffee included saved lots of time and money as well. Please give this hotel a chance when visiting.

"Short Break (3 nights/ 4 days)"

4
01/05/2017

This hotel is located close to the Vatican and St Peters Basilica. There are lots of shops and restaurants nearby. The staff were very helpful and polite. Breakfast was excellent with lots of choice. We were upgraded to a junior suite which was lovely, clean and spacious. In the bar/reception area there was a small outdoor space with sofas etc. We would definitely go back and stay at this hotel again.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear SPNM, We are very grateful that you could take the time to leave us a comment about your experience at Best Western Hotel Spring House. We are happy that you enjoyed so much our varied buffet breakfast and that the upgrade in Junior suite enhance your confort during your stay. We are more motivated than ever to maintain our quality of services so that our guests get the best stay and make the most of our beautiful city. Your feedback will help us to keep the quality of our services & facilities. We are looking forward to hosting you again. Kindest regards, Mana Radofa Customer care specialist

"Very Happy...a few strange things to consider. "

4
22/04/2017

Hotel was great and we loved the location. The old city is chaotic and it was great to spend the day there and then retire to a quieter area. 12 euro taxi took us to the trevi fountain. Metro close by and lots of restaurants. Sweet find was a laundromat where the owners were great and the cost was only 4 euros per load. Hotel has had some renovations and rooms are clean and breakfast is all included and quite adequate. Clean quiet hotel. Now for the strange. No bottle opener or wine opener in the room. You have to bring your bottle to the bar. The waitress told my wife she could not bring me a coffee from the breakfast bar as I was packing in the room. Walls are quite thin and the tv volume is locked at a low setting. We were playing music at 3/10 and the front desk got a complaint. You will hear your neighbours. First room we got had a tiny shower so if you are larger I suggest you ask for a room in the new area. No deal breakers here...just strange. We would return.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Tommy_canuck, thank you for having shared your experience at Best Western Hotel Spring House with the other users. We are happy that you could enjoy some positive aspects of our property like the position, the cleanliness, the buffet breakfast , and so much more! Our reception desk is open 24 hours so, for anything you may need (the bottle opener for example) you can just ring them. We are sorry that our colleagues from the breakfast room was not able to bring promptly the coffee in your room on the day of your departure. We could imagine that it was during the rush hour. To avoid this kind of problem, we always invite our guests to order room service the night before in case they need breakfast in the room and to indicate the time they want it. In every room, there is a form with the breakfast list that the guest can hang up out the door before going to bed. In all our rooms, there is also a coffee maker that our guests can use for free. We have different room types and all of them respect completely the european standard size so, we advise you to contact us for your next visit in Rome and we can chose together the room which can suit your needs. Thank you again for the time you have dedicated to write this review. Sincerely, Mana Radofa Customer care specialist

"Stacey"

5
13/04/2017

Had a wonderfull stay at this hotel. They were so accommodating. My mother in law has mobility difficulties and they tended to her every need. The hotel even left a birthday card and gift in her room on her birthday. Nothing was to much for them. Perfect location just minutes away from the Vatican city. When we return to Rome we will going back to the Springs House. Thank you for a fantastic stay.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Stacey J, Thank you very much for reviewing Best Western Hotel Spring House! It is such a pleasure to hear that you had an excellent wiht us and that we could meet all your expectations. We are happy that your mother in law did appreciate our little surprise for her birthday! We love giving special attention to our guests especially for this kind of celebration. Many thanks also for recommending our hotel, we appreciate it! Hopefully we will get the chance to welcome you back in the near future! With my very best regards from Rome, Mana Radofa Customer care specialist

"Nice stay"

5
01/04/2017

We stayed at this wonderful hotel and it was very clean. Excellent concierge with outstanding recommendations. The check-in was proc3sses very fast and the beds were very comfortable. Highly recommended

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Aluon S, We would like to thank you for having chosen to stay at Best Western Hotel Spring House and for the time you have spent to write this great comment. You offered to the Trip Advisor community a short but deep description of our Hotel, highlighting what are considered the strengths of our structure: wonderful location, helpfulness of the Staff and cleanliness of the entire building. We are sure that you enjoyed also the food service even if you did not mention it. In fact,we are very proud of our buffet breakfast which offer a large selection of more than 80 products. So, thank you once again for your kind feedback: we are looking forward to welcome you back soon! Best Regards, Mana Radofa Customer care specialist

"Great hotel"

5
30/03/2017

We stayed here for a 6 nations game it was fabulous staff were all lovely hotel is clean comfortable the outside terrace was great close to the Vatican a 5 min walk we walked to all of the attractions and to the stadium for the rugby I can't praise this hotel highly enough

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Sue F, Thank you very much for leaving this nice review about your stay at Best Western Hotel Spring House. We are thrilled to hear that you had a wonderful time with us and that you found our service to be so fabulous. We do pride ourselves on our service, so we are happy to hear that you felt that everyone was truly willing to help. We do have a great team who is very passionate about providing only the very best and personalised service all times, to ensure every guest feels special and has an unforgettable stay, so we are delighted to hear they all made you feel this way. It is nice to hear that you found our Hotel so clean and our beautiful garden so welcoming! We are grateful for the time you have spent to relate your experience with us. Once again, thank you very much for leaving this great review on Tripadvisor. Rest assured, we will pass your lovely comments on to the entire team who will be thrilled to hear your wonderful feedback. Best wishes, Mana Radofa Customer care specialist

"Great stay at excellent price!!"

5
29/03/2017

Hotel is well maintained, clean with hospitable staff and excellent free breakfast. If you are interested to visit Vatican, this is an excellent spot. There are lots of restaurants and shopping places are at walking distance. The hop-on bus stops are at walkable distance 20-30 mins. I hailed cab one way (15-20 euros) but there is public bus stop nearby.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Arun R, First of all, I would like to thank you for your beautiful comment regarding your experience at Best Western Hotel Spring House. We are pleased to read that you appreciated the service provided during your stay with us, especially for the location and the excellent breakfast. You may have noticed that we offer a healthy breakfast, lactose and gluten free, as well as traditional italian pastry, cakes, fresh juices, fruit salad… Thank you very much for mentioning the warm welcome of our Staff, it motivates us to work even harder on guests' satisfaction. We really wish to have the pleasure of welcoming you back to Best Western Hotel Spring House soon! Warm regards, Mana Radofa Customer care specialist

"Great location"

4
27/03/2017

This was my second trip to Rome and my second visit to this hotel. The location is great, a few minutes walk to the Vatican, half an hour by taxi from the airport (Fiumicino) and great value for money. The rooms were clean and tidy, cleaned daily. Staff friendly and verity helpful.

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Ema9000, Thank you for taking the time to review the Best Western Hotel Spring House on TripAdvisor. How wonderful to hear that you were so satisfied with our services, the location and our wonderful rooms. We are immensely proud to have arranged a perfect stay for you. Your nice comments have been shared with the entire team and we all do hope to welcome you again very soon. Kind regards, Mana Radofa Customer care specialist

"First visit to Rome. ."

5
26/03/2017

This hotel was lovely rooms spotlessly clean, staff were so friendly and helpful great location for visiting the vatican 5 minutes walk we had a lovely room 150 with balcony. Breakfast was plentiful and fresh little Danish pastries freshly prepared every morning so glad we chose this hotel and would not hesitate to recommend staying here when we return to Rome we will definitely be staying at the Best Western spring house thankyou so much for a special first time stay in Rome your hotel is a credit to the Best Western family. Mr and Mrs Mennie x

ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review
Dear Mr and Mrs Mennie, Thank you so much for taking the time to share such a nice feedback with the rest of the Tripadvisor users! Our aim is to have each of our guests having a memorable stay and there is nothing more fulfilling and motivating for the team than knowing this goal has been reached. We love the fact that our service, location and the environment was to your liking and made your stay wonderful. We truly hope this will be just the first of the many times you will come to visit us at Best Western Hotel Spring House: your home in Rome. Thank you very much for your recommendation, it means a lot for us! All the best from Rome! Mana Radofa Customer care specialist

"Modern hotel, friendly staff, close to the Vatican"

4
19/11/2016

Well laid out,modern decor with good sized comfortable rooms. Staff friendly, pleasant and efficient.Very good breakfast, Limited menu for the rest of the day but the food was cooked well. Within walking distance of the Vatican.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Teresa, thank you so much for taking the time to leave a review following your recent stay with us. We are delighted to read how much you appreciated our buffet breakfast as well as the comfort and style our rooms that you have booked. Our aim is to always deliver an high quality service and especially for breakfast, we are trying everyday to make it various and plenty. We are happy to know that our Staff have been so efficient and we are looking forward to welcome you again next time you come to Rome. Thank you again for you beautiful comment! Yours Sincerely, Mana Radofa Customer care specialist

"ADEQUATE"

3
18/11/2016

For 2 day stay in Rome, this was adequate. Our Room was very, very small & bed was low. Room overlooked back alley which was nice and quiet. The accommodations were not particularly great. TV channels were mostly Italian which I liked since I'm fluent but bothered my husband. Hotel front design was modern. Breakfast was excellent with many tasty selections. Taxis were very expensive and it's at least a 3/4 mile walk to Vatican because now everything is blocked off with saw horses. Do not look for luxury here but a quick, inexpensive stay is all right.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Annelise, We would like to primarily thank you for your time and your attention in writing this review. Nevertheless, I am afraid that this review doesn't belong to us because the BEST WESTERN Hotel Spring House is located just behind the Vatican so only 3 minutes walking distance, no need to take a cab. We hope you will be our guest for your next visit in Rome, feel welcome to contact us for the reservation process. Best regards, Mana Radofa Customer care specialist

"A great Hotel neer the Vatican"

5
06/11/2016

Clean, modern rooms, very friendly staff. we had 3 days in Rome, and arrived with rented car. we parked at the hotel garage. the breakfast is great and very good, the rooms are big and very clean. this is one of the best hotels that I have been visited

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Benny s, We would like to thank you for sharing your experience on Tripadvisor and recommending our property. It was a real pleasure to welcome you and to read that you enjoyed your stay at BEST WESTERN Hotel Springhouse. We will not fail to compliment our team for their work, starting from the front desk for their warm welcome to the housekeeping for keeping very high the cleaning standards. It is good to know that you found our private garage convenient for people travelling with a car because parking in the heart of Rome is not easy. We are also happy to read that your liked the convenient location of our hotel in the city center of Rome, walking distance from Vatican city and very well connected with the other main sights to visit. We really do hope to have the pleasure of welcoming you again, should you fancy coming back to Rome. Warm regards, Mana Radofa Customer care specialist

"Hotel close to the Vatican Museum"

3
03/11/2016

We chose to stay at the Spring House Hotel as it's close to the Vatican Museum and we were going to visit late at night. It was within 30-45 minutes' walk to most of the other major sites for us which we enjoyed. The hotel help us arrange airport taxi pickup which was very efficient. Thank you! The room we got was on the basement level for 4 people which was average in size. The shower room was quite big but the shower was strange in design and difficult to use. We can hear clear noises and conversations in the outside corridors, so they can hear us also. The breakfast was very good compare to others in Italy. Breakfast staff was polite and courteous. The hotel staff overall can be variable as a whole. We have to ask a few times before we got a second key card cut on our 3 days trip.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Redoasis, Thank you very much for have taken the time to write a review. We are so happy, that you could enjoy your journey in Rome at our hotel. We very much appreciate the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We were pleased to welcome you and to assist you all along your stay and we thank you so much for your appreciation. We are grateful also about your notes regarding some aspects that we should improve. We would love to welcome you back as our guest. Best regards, Mana Radofa Customer care specialist

"Annoying and backward- BEST WESTERN MANAGMENT PLS READ THIS YOU HAVE A PROBLEM"

2
01/11/2016

Lots of problems with this hotel. here is the list- 1. We did not have our rooms booked according to the front desk staff, we had confirmation which we showed them from hotels.com so we had a major issue when we arrived, tried to blame hotels.com- not true, it was down to their inefficiency 2. They don't knock to enter to clean rooms, just enter and not apologise- again and again! 3. No earplugs as a nearby alarm went off for 2 nights for 3 hours between 1.30 to 4am- I was told not their problem, go and but some- on a Sunday! 4. No ice for drinks in rooms! 5. No bottle openers for rooms, bring the bottle down. 6. un- attended bar prime time, rude staff 7. Very rude and dismissive to children 8. poor wifi 9. very noisy, outside rooms and road, no sound proofing, and no earplug help 10. phone in room does not connect to reception 11. don't book the mezzanine room, like a cellar 12. showers are small , very small. 13.price does not match what you get. some good points- good location, rooms ok, bit small but work, good housekeeping. Looks a poor management issue, probably busy enough so don't care but if you care as a customer pls avid otherwise owners will keeping on sipping wine and not give a monkey's is this not what TripAdvisor supposed to sort out!!!!????

"Family trip"

3
28/10/2016

We booked a junior suite and were given a free kids package according to the itinery sent to us. We arrived just before midday and were allowed to leave our bags as room check in was at 1500. We returned later in the evening and our bags were waiting for us in the room. The breakfasts were highly rated on trip advisor but were standard. Nice but nothing special. Basic continental with hotdogs, very well done streaky bacon and scrambled eggs. The room was nice and on two levels. The lower level double bed was not very comfortable on closer inspection. It was as sofa bed. The mini bar was free and was stocked every day. The wifi was very poor and signal was broken all the time. Needs upgrading urgently. The location is perfect if you want to visit the Vatican City only 10 minutes from St Peters square and 2 minutes from the Vatican museum entrance. Overall the service was great. The staff were helpful and friendly.Everything else was average. Would not stay there again for the price we paid.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Martin, thank you for having taken the time to relate your experience with us at BEST WESTERN Hotel Spring House. We are happy that overall you had a good stay and that you found our proximity to the Vatican city and the historical center a plus for visiting Rome. We thank you so much for your comment because knowing what you appreciated and what you did not like will help us to improve ourselves and to deliver a better service. The Staff is grateful for your appreciation and really wish to have the chance to welcome you back one day! Please contact us directly for your next visit, we will be glad to send you our best offer. Thank you again for having chosen to stay with us. Warmest regards, Mana Radofa Customer care specialist

"Very convenient hotel right next to The Vatican"

5
19/10/2016

This hotel was great! Super convenient location-5 minute walk to The Vatican, 20 minutes to any of the hop on-hop off bus stops. The building was old with spacious, modern rooms and bathrooms. The bar/restaurant was good and they recommended a wonderful restaurant nearby for dinner-Piacere Molise. Definitely eat a meal there!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Wifeofb, thank you so much for your great comment! we are more than happy to know that you had a great stay with us and we really hope that you will renew the experience for your next visit in Rome. The BEST WESTERN Hotel Spring House is located in the heart of Rome, very closed to the Vatican and well connected with the rest of the city. We are pleased to know that you did appreciate our recently renovated rooms which offer comfort and quietness to all our guests. We invite you to contact us directly for your next stay in order to get assistance with the reservation process and to get the best deal. Thank you again for the time you have dedicated to write this review. Warm regards, Mana Radofa Customer care specialist

"Very Pleasant Long Stay"

5
19/10/2016

We reserved the hotel on fairly short notice and were given a very clean and well-maintained triple room with a shower with stall rather than a shower in a bathtub, which most Rome hotels have but which I cannot manage. The beds were very comfortable and almost no noise from the street, thanks to the location of the room facing a back street. The morning breakfast buffet was really a surprise: a full American breakfast array in a very bright and cheerful room. All members of the staff were very pleasant, including at the reception ( Daniel and Giulia and the others) to the bar/restaurant ( Riccardo and Luca), plus the breakfast and room staff. The hotel is near the Vatican, but just two blocks away is the subway that can get you into the old city quickly and cheaply for sightseeing (if you can maneuver around the throngs of tourists in the high season!)

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear BillBartsch, it is a pleasure to know that you enjoyed so much your stay in Rome at BEST WESTERN Hotel Spring House! thank you for giving us the highest score. We place great value on our guests' comfort, wellbeing and satisfaction, and we were pleased to hear that your expectations could be met in our lovely hotel. As it is our aim to satisfy and delight our guests we are very happy that our wonderful team provided best service. Thank you for showing your appreciation thus. We shall take enormous pleasure to convey your compliments to the entire team. We are delighted to know that you were positivly surprised by our international buffet breakfast and we hope that you had also the time to try the delicious dishes that we serve at our American Bar, for lunch and for dinner. We wish that you will come back again because as you have noted , our location is very convenient and probably the best point of start to explore the Eternal city! Warmest regards, Mana Radofa Customer care specialist

"Friendly modern hotel near the Vatican"

5
19/10/2016

Fantastic modern hotel with outstanding pleasant, friendly and very professional staff and modern clean rooms some with terraces overlooking Vatican grounds. Great breakfast included and WIFI throughout. Close to Vatican and Metro and numerous local restuarants for that real Roman Life experience.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Bruce, What a fabulous review! Thank you for taking the time to write such wonderful comments about your Spring House experience. We were delighted to read that you had enjoyed your time here and that you appreciated all of the small things that help to make the Spring House what it is: -Warm welcome -Comfortable and clean rooms -Great position -Super breakfast -Wellness -Technology It's lovely for our team to be recognized as we do invest so much in them to create and deliver memorable experiences. We would love you to return. Warm regards, Mana Radofa Customer care specialist

"No complainments at all"

5
13/10/2016

I stayed in hotel for business for 4 days.Hotel is perfectly located next to Vatican city and 5min walk to Cipro metro station.Room was ok,but wifi in room not so good when everybody is in a hotel.but that was not so important for me.Breakfast is great,variety of food and drinks are more then satisfying.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Lajty, Thank you very much for this wonderful comment on TripAdvisor and your generous rating of the BEST WESTERN Hotel Spring House. It is a huge pleasure to read that you loved your stay with us and that you enjoyed our hotel and the location. In fact, we are very lucky to be situated in this area because we are near the Vatican city,the shopping area, restaurants, cafes… and the closest metro station is just 5 minutes walking. We apologize for the problem you had with the wifi that we have already shared with the responsible. Thank you once again for your kind words and we do hope we can welcome you back soon. Kind regards , Mana Radofa Customer care specialist

"Start of holiday "

4
09/10/2016

Easy checkin, but can't access room until 3. Luggage was waiting in our room when we got our key. Quite quiet despite hotel being full. Good breakfast and excellent service. Most importantly, great location!!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Edisonlls, It is so great to know that you had such a fantastic stay with us. We are pleased to read that you enjoyed our location , our delightful buffet breakfast and our attentive service. We are incredibly lucky to work with such a wonderful team of dedicated professionals who quite simply love what they do. We very much enjoyed taking care of you whilst you were here and are looking forward to welcoming you back on a future visit. Thank you once again for your lovely review. Best regards, Mana Radofa Customer care specialist

"Great location and very nice staff!"

5
07/10/2016

I was pleasantly surprised upon arrival to the hotel. Very modern and clean, inside and out. Probably the nicest and most helpful staff in all of Rome. They were all very sweet and willing to assist. Plus they provided me with great restaurant recommendations! The room was comfy. Bathrooms are very small (but most are in Europe)

"fab hotel, well placed and good amenities"

4
05/10/2016

We had a lovely weekend at Spring House. The original room we were shown to did not seem to be the standard we had booked, but we were moved quickly and without fuss. Room on the sixth floor with a balcony was just perfect, bathrobes and slippers in the room and another set provided for using the sauna and wellness suite. Breakfast can be taken in your room or in the restaurant, good choices and good quality food. Gym and sauna areas are very clean and modern and are bookable through reception. The hotel is well placed for getting about, we used the trams as not so keen on the metro. We travel for a birthday and were treated to a basket of fruit and a card on the day :) In all a great 4 days in Rome.

"Another brilliant stay at this fabulous hotel"

5
05/10/2016

We stayed in this hotel for one night last week. This was our second visit to the hotel as our last visit was 4 years ago before the renovations were completed. Our stay 4 years ago was great but this visit was even better. All the renovations at this hotel have made it even more attractive. We were supplied a fantastic room with two levels which suited our family of 3 perfectly. The room was spacious, quiet, comfortable and the luxurious bathroom was incredible. We couldn't believe how large the beds in the hotel room were! There was plenty of room for our luggage and our Roman shopping! The upstairs windows with their retractable screens were incredible. The new breakfast room, outdoor terrace and gym were amazing. The breakfast was as perfect as we had remembered it last time however the new view of the outdoor terrace made it even more delightful. We will definitely stay at this hotel again and we will recommend it to our family and friends. A special mention to the front desk staff member Romina who remembered us from our visit 4 years ago and who provided her usual fantastic service. Well done.

"Comfortable stay, well located"

5
04/10/2016

I stayed at the Best Western Springhouse for 7 nights and was very pleased to have picked this hotel. When corresponding with the hotel prior to confirming my booking the staff answered my emails promptly and thoroughly, and assisted in ensuring that I could booke online to receive their discounted rate for pre-payment (worthwhile). The hotel is about one small block away from the Vatican museum entrance. To get to the hotel from the airport you can take the train to Termini (14euro), then the metro to Cipro (1.50 euro) and then a 5min walk to the hotel (well sign posted on the main road). The stations have elevators and escalators; and the walk flat, so easy to do with luggage. To get to Rome centre, you can take the metro. I did walk a lot and walked from the centre back to the hotel which is doable but perhaps a bit of a long walk if you have been on your feet all day, so try to plan your route in the centre to end near a metro station so that you don't have too far to walk either to a station or to the hotel. A day ticket for the metro is 7euro, but you will probably end up walking more than taking the metro. The hotel room was lovely. I had a room on the top level with a balcony, and it was spacious, clean, had a lovely view and very comfortable. Breakfast is great. If you are leaving early on a day trip, the hotel offers a basic breakfast, mainly pastry and tea/coffee; but the breakfast staff that were preparing for the normal breakfast were very helpful when I asked for a piece of fruit. The hotel reception staff were helpful in arranging day trips for me, and the company that they work with collect you from the hotel and drop you off again. I was very happy with the quality of the tours I did. The hotel is situated in a nice area, and I felt very safe walking around the hotel area. I had a lovely stay and would highly recommend this hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Nat408, Thank you very much for having taken the time to share your experience with us! It is extremely rewarded for us when we read reviews like yours, and we would like to thank you for all the advices and notes you shared with all other users. We think you have explained everything better than us :) We are pleased you appreciated every aspect of your stay,starting from the booking process to the check out and giving us such great scores! It is a great honor for us and we really hope you will be our guest once more. Best regards, Mana Radofa Customer Care Specialist

"Wonderful Rome experience in a great location"

5
03/10/2016

First of all I would like to say that this was the ending portion of our trip and this hotel was the best out of all the others we have stayed at. My family enjoyed the complimentary breakfast and the fact that there was a wellness center as well was amazing! The location is definitely a bonus as the main entrance to the Vatican is literally around the corner. It is also a great place to walk to the main areas of eateries. Do not be discouraged by the surrounding areas before you reach the hotel as the hotel itself has a new modern look to it once you get there.

"close to the Vatican"

4
01/10/2016

We chose this hotel because it was close to the Vatican. We were pleased with the modern look and cleanliness of our rooms, even though they seemed quite small. The linens, choice of pillows and towels were of a fine quality. The bathroom was well appointed and the lighting great. The buffet breakfast was tasty, with plenty of options to choose from.

"Love this hotel!!"

5
26/09/2016

This hotel is one block from the Vatican Museum and very close to the Vatican!! Also close to the CIPRO metro station that can take you all over Rome in just a few minutes for very little money! The hotel is in a great location and very safe! Wonderful Gelato just around the corner!! The rooms are small but very well appointed. We loved the new wing of rooms with big showers!! Staff is super friendly and all speak English!! We have stayed here on many visits to atone since 2000. Highly recommend Hotel Spring House!!!

"TINY ROOM!!!"

2
21/09/2016

First off, whether your room is ready or not, these people make you wait until 3 pm to get into the room, never had that happen anywhere I have stayed before. The room was smaller than a cabin on a cruise ship & believe it or not, the shower was even smaller. My boyfriend is 6'5" and had to hang out to take a shower. Nowhere to put luggage or even hang much. Thank heavens we were only staying one night. DO NOT stay here if you are staying for any longer!!! I thought a Best Western would be a safe bet in Rome, more Americanized, but found the local hotels were much better!! The gentlemen at the small bar (who also had to serve dinner (outside as the table service was only for breakfast??) were very friendly and accommodating while you had to wait forever for your room.

"Best Western Spring House-This is a hidden gem..especially if you are visiting Vatican City"

5
14/09/2016

Our family was specifically going to Italy for the canonization of Mother Teresa and so we looked at hotel/B&Bs in that vicinity.Our daughter recommended Best Western having traveled around Europe last year with her husband and no matter which country they were in Best Western didn't disappoint.So we booked it for our 7night stay and it was perfect!Its only 5 minutes from the entrance to the Vatican museum and a 15 -20minute walk to St Peter's. The neighborhood(Prati) reminded me of Astoria,in Queens NY-a working class neighborhood with loads of shops,restaurants,cafes,&markets.We took the junior suite which was perfect for 3 adults -design was quite unique(check it out on their website).They have a small bar,and a dining area where breakfast is served daily(and included).The staff were extremely helpful and courteous and spoke English (which was a huge plus)The Metro (Cipro station) is 4 blocks away.Great restaurants in walking distance.The only drawback is if you are looking to go into central Rome-then you either take the Metro ,buses or take a cab,which the front desk will gladly call for you.Although this was our 3rd trip to Rome,it was our first trip not on a tour(bus tour or cruise)but we hit gold with staying in this area and this hotel.Prices were very reasonable..and we would stay there again.

"Value for your Money!"

5
12/09/2016

This is the 2nd time I've stayed here because the price was right and out of the hustle and bustle of the city. Hotel is located very close to the Vatican. This time we bought 2 day hop on hop off bus tour tickets at the front desk. About a full 25 minute easy walk to the closest stop. Our room was very clean and well cared for. Breakfast buffet is excellent; had many selections (scrambled eggs, sausage, yogurt, fresh fruit, pastries, sliced meat n cheese, cereal and more). OH cappuccinos too. This was all included in our room price. Front desk help was friendly. FYI..There's a great little pizza place directly across the street. Doesn't look like much but truly best pizza and try their wraps!!! The hotel has an outside area for leisure time with comfortable seating and night time lighting to enjoy a glass of wine. That was a nice feature that most other hotels don't offer. Front desk arranged our ride to airport. 50 euros cash FYI

"Great place, family friendly"

5
08/09/2016

Good size double room, fabulous generous breakfast. Well equipped minibar. Cleaning of high standard. Dream location to visit Vatican city. Best Western always reminds me visiting close family - you feel very comfortable. Will come back soon.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear UWitrykus, thank you very much for your nice review! we are happy that you had a great time with us. It is a pleasure to read your appreciation about the room, perfectly equipped in order to satisfy the needs of our Guests: tea and coffee maker, comfortable bed , complimentary bottles of mineral water and an well equipped minibar. Thank you for the excellent comment regarding our buffet breakfast that is made to fulfill our Guest's need for an healthy, varied and tasty breakfast, therefore we have a wide part of our buffet with fresh pastry and local food. We look forward to welcome you once again and we are sure that you will spend a new and memorable stay at BEST WESTERN Hotel Spring House. Warm regards, Mana Radofa Customer care specialist

"We enjoyed this hotel very much "

5
06/09/2016

We stayed here for 3 nights. We had a family room. The room was spacious and very comfortable. There where two floors in our room and both had a television. The only disadvantage was when we used the remote from the TV in the lower floor the TV on the second floor also reacted. The breakfast was excellent, just like the evening meals. I furthermore would say that the staff was excellent. Friendly and helpful The hotel is located next to the Vatican and we walked to several sights from there.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Frank, Thank you for your great review. We love hearing from our guests that have enjoyed their time with us. Our location is indeed excellent and we are thrilled that it enhanced your stay. We are located within 3 minutes walking from the Vatican museum, and close to all the landmarks and shopping area of the Eternal city. We are glad to know that you enjoyed the Junior Suite room that you had which is the most ideal for family and we really wish to have the opportunity to welcome back you in the not too distant future! We apologize for the inconvenient caused by the remote control but we thank you for your comment because it will help us to fix it immediately. The staff is grateful for your appreciation and thanks you again for the time dedicated to share your experience on Tripadvisor. Warmest regards, Mana Radofa Customer care specialist

"Great location"

3
04/09/2016

Had a four night break in the Spring House in Rome. Great location for the Vatican just a five minute walk from the museum entrance. Very quite around the hotel at night as a lot of the restaurants and cafes seem to close when the museum closes. Modern hotel with comfy clean rooms and a good choice at breakfast. If you are driving to the hotel it's located on what seems to be the quite side of town so makes arriving and leaving very easy as opposed to the other hotels around the main shopping or train station areas of town.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Thank you for posting such an accurate and kind feedback about your recent stay with us. It is a pleasure reading about your appreciation, since our goal is to make all our guests experience a wonderful and memorable stay. We are very much appreciated for our convenient location in the heart of the city, it is a pleasure to know that you did enjoy it too. Thank you for recognizing the large choice of food that we offer for our buffet breakfast and for having noticed the cleanliness of our rooms. We are looking forward to welcome you back again in the nearest future so please contact us directly for your reservation, we will be happy to assist you. Best Regards Mana Radofa Customer care specialist

"Just brilliant and gluten free breakfast"

5
03/09/2016

We stayed here from the 8/8.2016 for a week this hotel is a little diamond,from the moment you arrive you feel at ease, I personally felt that nothing is ever to much trouble regardless of what or who you ask. they have a special gluten breakfast if you require it that comes prepacked in a plastic box with cereal crackers bread etc just ask for this when you sit down for breakfast . I enjoyed the breakfast loads to choose from each morning loved sitting out in garden having breakfast soaking up the sun. hotel is lovely and close to the Vatican we only used a taxi twice and that was for the Trevi fountain at 5am to miss the crowds it was completely empty the whole place to our selves and we walk back and had breakfast at the hotel .everywhere else we walked . we planned most of our tours after lunch and even being the hottest part of the day you are normally inside so missed the sun, this also made my life easy has I didn't have to rush my teenage kids for breakfast . if you are a celiac just round the corner towards the Vatican is Giulys café and serves gluten free pasta also close 15 mins walk mama frites just gluten free and then have a gluten free ice cream from Hendra opposite ...gluten free is everywhere so don't worry. you can always find a few things to complain about but in my honest opinion this little hotel is brilliant because of the people that work here ..thank you so much for a lovely stay

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear 202vwcamper, We are glad to know that you recognized the attention that everyday we offer to our Guests, giving them extra attention, warm welcome and suggestions about the best places to visit in Rome. Our location is indeed excellent and we are thrilled that it enhanced your stay. We are located within 3 minutes walking from the Vatican museum, and close to all the landmarks and shopping area of the Eternal city. We are proud to offer gluten free meals and we are happy that you enjoyed the quality of our buffet breakfast and we do hope that you had also the time to try our delicious dishes of the American Bar. We thank you so much for having taken the time to review our hotel and we wish to have the opportunity to welcome you back soon. Warm regards, Mana Radofa Customer care specialist

"Amazing accommodations, Great location"

5
25/08/2016

When looking for hotels to stay at in Rome in August, this was the first one to pop up. Best Westerns in America are generally average to slightly less than average, so I kept it on the back burner while browsing other locations. I kept coming back to Hotel Spring House because of the great price, location (three minutes from the Vatican), continental breakfast, and complimentary Wi-Fi. I was booking a triple room, and it was the only room that didn't explicitly state that it had a bathroom, which normally wouldn't be an issue, but traveling to another country, sometimes these are things that one might need to think about. I emailed the hotel staff and they were immediately responsive and assured me there would be a bathroom. I booked it on the spot and was confident in my decision that I made the best choice for my friends' and my four night stay in Rome. Upon arrival, the staff were very friendly and accommodating. They spoke English well and made us feel at ease. Even though the room wasn't ready, they stored our luggage and assured us we can sit in the lobby or go about our business till the room was ready. Being the 15th of August, most everything in the area was closed. I was unaware that it was the city's holiday (the assumption of the Virgin Mary), which practically closes down the city, but the hotel staff were very nice and knowledgeable. My friends and I had a tour booked, so we were gone for most of the day. Upon return, our luggage was already in the room, which was amazing. The room itself had everything we could have wanted. It was spacious (which is a treat in European hotels), had a king sized and a twin sized bed (very comfy), large closet space with safe, fridge (stocked with complimentary waters and other snacks and beverages that had to be paid for, of course), tea, coffee, and comfortably sized bathroom. I, personally, loved the shower. The hotel seemed to be recently redone and was decorated very nicely - it was sleek, modern, and still warm and inviting. The Wi-Fi worked throughout the hotel, and the complimentary breakfast that was part of the booking was fabulous and fresh - hot foods, pastries, salads, cereals, meats, cheeses, and an assortment of beverages. Throughout the stay, our room was always clean, neat, and tidy. The fridge was also always restocked (we found it useful since it was sometimes hard to find drinks and snacks on the go in Rome). And, the staff - they were SO welcoming. If we had a question or needed a taxi they were on it immediately. They even assisted in printing boarding passes. Out of the three hotels my friends and I stayed at during our week in Europe, this one was by far our favorite. It was a quick walk to the Vatican and a short 15 minute cab ride into the main hub of Rome. Uber also is available in the city and dropped us off at the hotel with no issue. Being near the Vatican was a treat as well since one of us in the group woke up early to meet the Pope on the 17th. The Vatican was also a little more peaceful than being right in the middle of Rome. Overall, we were extremely pleased with our stay and if I ever returned to Rome, I would definitely stay again. Thank you, Hotel Spring House, for making our Roman Holiday magical!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Shaina, Let us show you our sincere gratitude for taking the time in sending us this wonderful review and for the trust you have placed in our hotel by choosing it for your stay in Rome. We really appreciate the excellent comments regarding the helpful attitude of our Staff, It is important for us to offer an extraordinary experience to all our guest and make them have a memorable stay. Your review is so detailed so we do not know what else to add except a big THANK YOU….the best reward is having satisfied guest like you and even more,to read that whenever you will come back to Rome,you will stay again at BEST WESTERN Hotel Spring House to spend another magical Holiday. Best wishes Mana Radofa Customer care specialist

"Great Location"

5
22/08/2016

Great location, truly walking distance from Vatican Museum and St Peters. Our hotel room was fantastic, clean and tea making facilities, iron everything you need. Staff were friendly, especially Guilia - she was so helpful and nothing was a problem. Breakfast was lovely everything you need and coffee was great! There are supermarkets across the street so handy for any snacks etc. A lot of walking to be done so make sure to wear comfortable footwear. If you are going to the Vatican Musuem make sure to get the Skip the Line tickets direct from the Vatican website - the queues are ridiculous, we had two teenagers so glad we had tickets before we arrived. The Colloseum have skip the line also but make sure to print before you go, do not click collect at kiosk as you have to queue for this crazy! Definitely recommend CitySightSeeing Bus - Hop on Hop off - fantastic way to see the city, well worth it. Beautiful city, we seen everything we wanted to see so tick on bucket list!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Joe, thank you so much for having taken the time to share your opinion about your recent stay at BEST WESTERN Hotel Spring House. We are grateful for the beautiful and detailed way you have described our hotel and its services. Reading your satisfaction is rewarding for us and it motivates us so much to always do and deliver a better service. Thank you for recognizing the cleanliness of our rooms and its facilities, our housekeeping department works so hard to keep very high our standards. As you have written, our location is an ideal point of start to discover the wonders of the Eternal city and we are happy that you have done easily everything you have planned to do and to see. The Staff, especially Giulia would like to thank you for the kind words toward their job and can't wait to welcome you back soon! Thank you again for your time Joe! Warm regards from Rome, Mana Radofa Customer care specialist

"Worst hotel room ever!"

1
19/08/2016

Its afrer midnight and my daughter and I are laying awake listening to incessant talking and laughter on the other side of the wall. It feels like the walls are made of paper. I have paid for six nights of this rubbish. Ramona De Silva

"Fantastic hotel"

5
14/08/2016

Right beside Vatican museum. Need to use the Metro to visit all other sights but only a few minutes walk away. Very helpful staff and great room service. Stayed for a week and would highly recommend it . Loved the new outside garden space.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Tracy, thank you very much for this fantastic review you have shared with the other Tripadvisor's users. We are honored to read that you absolutely enjoyed staying with us and that you rated us with the highest score. It is also very nice to know that you liked our new garden which was recently open. In fact, it is beautiful place where our guests can relax or order something to eat from our American Bar, open until midnight. We are happy that our convenient location and the kindness of our team have made your stay with us more enjoyable.Thank you for recommending the BEST WESTERN Hotel Spring House. We are looking forward to welcome you again for your next trip in Rome! Warm regards, Mana Radofa Customer care specialist

"City Central Location"

4
13/08/2016

Best location. Walking distance to Vatican musseum and bassilica. Lot of shops and restourants nearby. Very convenience for any travellers. Room is small but still quite cozy and good breakfast. They have small gym in the basement. Receiptionist is very friendly and helpful.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Ezra, first of all we would like to thank you for having chosen BEST WESTERN Hotel Spring House for your stay in Rome. It is always a pleasure reading how much our guests enjoyed staying with us and that they found the location ideal as a point of start to discover our marvellous city. We are glad that you did appreciate our buffet breakfast which is varied in order to give the energy needed to start the day. Happy to know that you had the time to use our gym which is open 24 hours and we hope that you tried also our private sauna. We are looking forward to welcome you again for your next visit so please contact us directly, we will be glad to assist you all along the booking process in order to reserve the room which is more suitable to your needs. Sunny greetings from Rome! Mana Radofa Customer care specialist

"Get ticks on all your check-boxes"

4
13/08/2016

Affiliated with Best western chain of hotels , this property has 78 rooms over 4 floors and is located close to Vatican museum . The room are spacious with modern amenities including AC / TV / Tea Maker / Mini Bar . Provide Complimentary Water / Toiletries on check-in with access to Gym / Sauna /Business Center . Breakfast spread is based on american theme with special menu for kids . In House Bar and cafe are ease on pocket and room service is very quick . Kids gets gifts / Special food / Table cover , so each member of family can enjoy their time . Staff goes all length to support their guest on info including Cab booking / local sight seeing and even provide free comb to charger to basic medicine . Focus on reducing carbon footprint and side notes for guest requesting to help them achieve the same by re using bed sheets or towels is a very good initiative without compromising on service . Only issue for tourist can be its location which is far from city sights and railway station /airport ... But is in walk-able distance from Metro station / Vatican Museum . So if you need peace of mind and don't mind local commuting of 15-20 min , then it's surely a anytime go to property .

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Chandresh, The Hotel team would like to thank you for having left such a detailed positive feedback on TripAdvisor.com It is our utmost priority to satisfy all of our guests needs and make them leave with a smile so, we are extremely happy that you had a good time with us. We don't even know what else to add because you have described our Hotel in a perfect way and we are so grateful. We really hope to have the opportunity to welcome you back again so please contact us directly for your next booking. Best regards from Rome, Customer care specialist

"Pleasant Stay"

4
10/08/2016

We had a very pleasant three night stay at the end of July. Room was nice, clean but small with an even smaller bathroom. Our room was a connecting room and this meant very little soundproofing between us and the next door room. One morning and one evening we were kept awake by noise from next door. To be fair neither family were being particularly noisy or antisocial but we could hear every word. It is obvious that rooms come in all shapes and sizes at the Spring House and some will be bigger than others, ours was just big enough for our needs but I think if we were on a longer break it would have got a bit claustrophobic. Breakfast quite nice and staff lovely. When people say the hotel is "close" to the Vatican they mean it. We did a Vatican tour one day and the meeting point was about 100 yards from the front door.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Guest, Thank you for taking the time to review your recent stay at BEST WESTERN Hotel Spring House. We are delighted to know that you enjoyed your stay with us, especially because of our buffet breakfast, our strategic location and last but not least the service provided by our lovely Staff. As you have pointed out,the Hotel is just 3 minutes walking to the Vatican city and we are well connected with public transportations. In addition, our neighborhood is also full of shops, restaurants and mini markets, so it is a real benefit for our customers. Thank you so much for recognizing the cleanliness of our rooms, we are doing a great team work trying every day to keep very high the cleaning standards. We apologize for the noises and for all the inconveniences that occurred,with pleasure we inform you that improvements are in progress. For your next visit, we advise you to contact the reception desk for any kind of assistance you need. If we had known we would have made a room change in order to make you have a better quality of sleep. Thank you again for your time and don't hesitate to contact us directly to book your next holiday in Rome! We are looking forward to welcome you back. Best regards, Mana Radofa Customer care specialist

"Great location, clean and comfortable"

4
06/08/2016

Stayed in the split level ground floor room, and like others, couldn't fault the facilities (apart from the lack of WiFi in the room). Very comfortable, efficient air conditioning welcome as it was 37C outside, quiet, and the free minibar was a nice touch. The location is ideal for a short sight-seeing trip to Rome - five minutes from the Vatican Museum entrance, and five minutes to the Metro, but a quiet enough area to not feel hassled. Altogether very happy to recommend.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Richard, You cannot imagine how it is pleasant for us to read your comment. We strive to exceed our guest's expectations and really appreciate you have taken the time to provide such a valuable feedback. We are happy that you have had a lovely time with us, and that you liked the convenient location of our hotel, in the heart Rome,but also our modern decor and furniture's. We are delighted that you found our Junior suite room well equipped. This room is ideal for family because it is large enough to accommodate until 5 people but nice also for couples who enjoy to have a big space. There are 2 TV, a very large bathroom and a roof window which bring a pleasant brightness to the room. Like in all our rooms we have the A/C in summer and the heating in winter. The consummation of the minibar is also free for our guests who chose to book this room category. We will be happy to welcome you back and offering you the possibility to experience one of our new rooms! Contact us directly for information and reservation! We wish you the best and see you soon. Warmest regards, Mana Radofa Customer care specialist

"Close to the Vatican"

3
26/07/2016

This was a nice hotel that was very close to the Vatican but a distance from everything else. The hotel was nice and clean but the bathroom was not functional. The bathroom was long & narrow as was the shower. You literally could not move in the shower. The outlet did not work so could not use the flat iron in the bathroom. The staff was very friendly, breakfast was amazing. They have a sauna that is free to use and was great! The room was private, had the sauna, showers, tea, and the most comfortable lounge chair I've ever used. There were alot of really nice restaurants and cafes around the hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Lmluna66, We are glad to know that you recognized the attention that everyday we offer to our Guests, giving them extra attention, warm welcome and suggestions about the best places to visit in Rome. As you have confirmed the location of our property, is very closed to the Vatican city. The other places to visit like the Trevi fountain, Spanish steps, Borghese Gallery,…are just in 5 minutes with the Metro and the station is just 3 minutes walking from where we are so it is extremely easy to move around the city. We are delighted to know that you had a great time at our wellness area. In fact, this is an excellent way to end the day after a long walking around the city and it is bookable for private use. We are happy that you enjoyed the quality of our buffet breakfast and we do hope that you had the time to try our delicious dishes from the American Bar. We thank you so much for having taken the time to review our hotel and we wish to have the opportunity to welcome you back soon. For your next stay, you can contact us directly in order to book a room with a larger shower because we different room types. Warm regards, Mana Radofa Customer care specialist

"Skip dinner in the bar"

4
26/07/2016

Room is good, breakfast is super. Staff helpfull and caring, but the food in the baar is not to be recomended. There is a lot of good Restaurants Around. Metro just 5 min away and hop on hop off 10 min.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Karin, thank you so much for having shared your experience at BEST WESTERN Hotel Spring House! We really appreciate the excellent comments regarding the location, the helpful Staff, the comfort of the room and our excellent breakfast service. We would like to apologize for not covering your expectations regarding our American Bar which is open for lunch and dinner and most of our guests really appreciate to meet there and have a snack or appetizers with cocktails in the evening. We would like to thank you anyway because all the feedback given are the most reliable method of monitoring the service we offer and to improve the issues that need to be developed. We really look forward to welcome you again in Rome and to and to make you have a memorable stay. Cordially, Mana Radofa Customer care specialist

"Off the busy path"

3
25/07/2016

This hotel is clean and modern. It's not in a busy area of Rome but you can literally walk around the corner to the Vatican museum. There was a very tiny and very hot elevator that we took up to the 6th floor and then we had to take the stairs to the 7th floor. We had a beautiful balcony but it was always very noisy outside. The sound of sirens and construction was constant. They delivered breakfast to our room, which was nice but no matter how detailed I filled out the order, the breakfast was always slightly different than our request. Every day it was a little joke of what our surprise breakfast would be! They were hesitant to ever give us more than one roll of toilet paper, I'm not sure why. (Sorry but we weren't about to use those re-usable towels above the bidet!) The bathrobes were so stinky that we requested they be taken out of the room. It was a strange chemical that they were washed in. The laundry service was very efficient. The shower was so small I kept bumping the door open when I tried to shave my legs. Overall it was an ok experience but I wouldn't stay here again because besides the Vatican, you are removed from the main sites of Rome.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Julie, thank you for having taken the time to review our Hotel. Thank you for every positive opinion about our services and above all for pointing out something that we could try to improve! It is wonderful that you mention that our location is just few minutes walking to the Vatican city. We are disappointed anyway that you found it away from the other places to visit. We are lucky to be very closed (5 minutes walking) to the metro station: in less than 10 minutes it is possible to reach Popolo square, Navona square, Pantheon, Spanish steps and Trevi fountain… Termini station is just 6 stops away and the metro is running every 3 minutes so, moving and visiting in the city is extremely easy from where we are. We are naturally very sorry to read your feedback with regards to the room service. We must apologize for us not having done a better job and we will share your comment with our team. Regarding the roll of toilet paper, we can ensure you that if you want more than the two rolls that you always have in the bathroom, you can just call at anytime the front desk to bring you as many rolls you wish, there is no problem. We always work harder and harder in order to deliver a better service: we offer free breakfast corner for early arrivals, free bottles of water in every rooms. We are happy that you enjoyed the beautiful terrace you had in your room. Being in a big capital like Rome, the noises of the city is almost unavoidable, especially because we are in the center. Fortunately, our rooms are well soundproofed. We really appreciate what you wrote and hope you'll decide to come back and visit us: we will do our best to let your next stay be more pleasant and thoughtless and to let you spent a very enjoyable holiday here at BEST WESTERN Hotel Spring House. Warm regards Mana Radofa Customer care specialist

"Best family room we have stayed"

5
24/07/2016

Booked a room for 2 adults and 2 children. They gave a junior suite in the ground floor. Very luxurious with a sun roof, split level offering privacy between parents and children, excellent air-conditioning, sumptuous breakfast and they even gave us free drinks from the minibar. Bathrooms - clean and spacious. The only downside for our room in particular was the absence of wifi signal. I had to go out of the room closer to the reception to check mail. Hotel staff were polite and responsive but couldn't sort out the wifi issue. They offered a room change but we decided to remain because of the luxury we got used to. The Mexican restaurant opposite the hotel is great as is the small wood fire oven pizzeria/ kebab shop straight across. The restaurant food quality should improve. They have a good steam sauna but have to pre-book it. reception staff Guilia was very helpful and responsive.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Guest, Thank you for taking the time to review your most recent stay at BEST WESTERN Hotel Spring House. It is good to read that you found our bedrooms and facilities to be perfect and that the air conditioning which is so useful for this period was excellent. We are also happy that you consider our Junior suite the best family room that you never had and we are agree with you : -) In fact, this room is split into two levels and have 2 TV, a large bathroom. This room includes in the booking the free consummation of the minibar. We are glad that we could ensure a very enjoyable and comfortable stay for you and for your family and that you found our close proximity to the Vatican which is only a 5 minute walk away so beneficial. We are very lucky to be situated in this area because we are near the shopping area, restaurants, cafes… and the closest metro station is just 5 minutes walking. We apologize for the problem you had with the wifi that we have already shared with the responsible. Thank you for recognizing the effort of our Staff which are always looking for the best solution in order to ensure a perfect stay for each guest. Giulia and the whole staff would like to thank you for your appreciation and hope to have the opportunity to welcome you back again. Kind regards, Mana Radofa Customer care specialist.

"Great little hotel near the Vatican "

4
22/07/2016

Having never been to Rome before my family and I had no idea where to stay, so we started looking at the major chains. After the sticker shock of the SPG and Hilton brands hit us, we were concerned about where to stay that wasn't going to cost us our life savings. Thanks to Trip Advisor we discovered the Best Western Hotel Spring House. What a great little hotel. The staff was super friendly and helpful when we arrived and continued to be so throughout our stay. We had a triple room and it consisted of a queen bed and a single bed. The room was clean and comfortable. It was very small through and the bathroom was even smaller. It fit our needs but there wasn't much spare room in there. The hotel is only about a block away from the entrance to Vatican Museum. This worked well because we could easily walk to the museum and also the entrance to St. Peter's Square. At the end of the day, a taxi back from the square was only ~€10-12. To get to the Colosseum or the Pantheon it was about €15-18 cab ride. There are also a lot of restaurants and cafes around the hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Mike, Thank you for leaving a review of your stay with us at BEST WESTERN Hotel Spring House. It is wonderful to read that you found our Staff to be so helpful. It is quite an honor to be considered as a great hotel and we are happy that you are not disappointed by your choice but completely satisfied. We wanted to thank you for particularly recognizing the comfort and cleanliness of the triple room that you had and we invite you to contact us directly for your next trip, in order to get assistance during the reservation process. We are very pleased that you especially enjoyed our location and its benefits. In fact, we are literally in the heart of Rome and this is a great point of start to explore the city. As you wrote, there are a lot of restaurants, cafes, and shopping area in the neighborhood and the closest metro station is 5 minutes walking from where we are. Thank you again for such a wonderful review, we are delighted that we are your first choice of Hotel in Rome, and very much hope to have the opportunity to welcome you back again. Yours sincerely, Customer care specialist

"Lovely hotel"

5
20/07/2016

This is a lovely hotel. Room spotlessly clean, lovely friendly staff all spoke English, great breakfast every morning and plenty of it if you are hungry after it it's your own fault! The hotel is in a great location very close to the entrance for the Vatican Museums and not too far from a Metro station(can't remember the name of it). I would highly recommend this hotel and would stay there again-the only fault I could find with it is the walls of the bedroom must be very thin because we could hear the people next door talking and hear their television very clearly when we were trying to sleep-that's the only reason I didn't give full marks for the room. They provide a car if you want to book it to take you to and from the airport we booked it for the day we were going home it cost €50 but was so worth it to get to the airport in comfort-lovely car and a very nice driver.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Jojules, Thank you for taking the time to review you recent stay at BEST WESTERN Hotel Spring House. We do not take it for granted that our guests are taking the time to share their impressions with us and for that reason we really appreciate that you did. We are delighted to learn that you enjoyed our lovely hotel, our super buffet breakfast as well as our strategic location and that you appreciated the service provided by our attentive Staff. It makes us happy to hear that you enjoyed your time here in Rome, that we are basically complying with your expectations and that almost everything was to your fullest satisfaction. We apologize for the noises and for all the inconveniences that occurred. Kindly be informed that we already discussed your comments with the responsible who will control the room you had and will find an immediate solution. For your next visit, we advise you to contact the reception desk for any kind of assistance you need. If we had known we would have made a room change in order to make you have a better quality of sleep. We very much hope to have the pleasure of welcoming you again in the Eternal city! Best regards, Mana Radofa Customer care specialist

"Happy! Happy!"

5
19/07/2016

The staff were very friendly, spoke excellent English and helpful with our questions. We had a room on the fifth floor and it was clean, with cooled air. The breakfast was great and energized the start of our day. Metro was near-by and mini-supermarket for snacks. We were able to exchange dollars for euros, get maps. The Vatican tour was just around the block, also a laundry matt was just blocks away. The location was minutes from shopping and restaurant's.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Isee we feel so happy to read that your opinion about the Hotel and its Staff is very positive: we thank you for having spent nice words to describe our helpfulness, it was a pleasure to assist you throughout your stay and give you directions and suggestions. We are glad to know that you particularly appreciated the cleanliness of our rooms, the closeness of the Hotel to the Vatican city and its well connected position with public transportations. In addition, our neighborhood is also full of shops, restaurants and mini markets. It is wonderful to know that you did enjoy our buffet breakfast. It is a great team work trying every day to enrich more and more our buffet with lots of products and it is rewarding that you appreciated it. Thank you for recognizing the comfort of the room and the perfect temperature you had during your stay. We are sure that for your next visit in Rome you will choose to stay with us again so don't hesitate to contact directly our booking office at: [email protected] for reservation. In awaiting to meet you again, we send you our best regards, Mana Radofa Customer care specialist

"Great location, clean hotel, friendly staff"

4
19/07/2016

We stayed at this hotel in June 2016 and loved everything about the hotel, except the temperature of our room. There seemed to be some problem with the effectiveness of the air conditioning of our room. We did highlight this at the front desk couple of times, but nothing changed. I have a feeling this was a room specific issue because the AC seemed just fine in other sections of the hotel. The room itself was small but clean and even had a tiny balcony with a nice view. This hotel is really close to the Vatican (walking distance) but tad far from places in the touristy side of Rome. That said however, the taxi service is super efficient, and we never faced any issues going to and from Rome.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Nidhi, thank you so much for having taken the time to share your experience at BEST WESTERN Hotel Spring House with the other users of Tripadvisor. It is nice to know that you had a good stay with us and you did appreciate the room that you had. In fact, we have different room types and some of them have balcony or even a terrace. We are very proud of our housekeeping department for their attention to details and their effort to keep the standard of the cleanliness very high! Our hotel is located next to the Vatican museum and 5 minutes walking from the metro station Cipro. With the metro you can reach Spanish steps, Trevi fountain, Navona square, Pantheon, campo dei fiori in just 5/6 minutes and as the metro is running every 3 minutes it is very easy and advantageous. We are lucky to be in the heart of the city. As you have mentioned, our front desk staff is always available and happy to arrange taxi at anytime. We are sorry for the inconvenient you had with the AC. Be sure that our maintenance team will control everything. Thank you again for your time and for your appreciation toward the staff. Feel welcome to contact us back for your next visit in Rome! Warm regards, Mana Radofa Customer care specialist

"Great hotel & location IF you don't prefer to sleep cool."

5
18/07/2016

We were very pleased with the hotel, its location, staff & amenities, except for the temperature of our room. We live in an area where we sleep at 17-18 degrees Celsius, so our 26-26 degree Celsius room as WAY too warm for us! Should you also need a cool room to sleep in, be sure to ask for a low-floor room since heat rises & it is central, not individually-controlled a/c.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Darlene, we are happy that overall you had a good experience with us, thank you for having taken the time to review our hotel. We are glad that you have enjoyed your time in Rome thanks to the central location, which guarantees walking tour of the city, and also the quality of our customer service and rooms amenities like the complimentary bottles of water, tea and coffee maker… We assure that maintain high standard of service is one of our main concerns and we are sorry if you have had some trouble with the room temperature. Our air conditioning system is actually central based but, every guest can manage and set the temperature in the room as they wish and our reception desk is open 24 hours for any kind of assistance. Your comment have been shared with the maintenance team and of course we will do our best improve the service. We do hope anyway that you could enjoy the terrace that you had in the deluxe room! We hope to see you again to show you our best service and we are sure you will spend a new and extraordinary experience in the Eternal city. Warmest regards, Mana Radofa Cuistomer care specialist

"Thumbs Up"

5
12/07/2016

Great location - near the subway and the Vatican. Very clean - excellent breakfast. Staff was very friendly and helpful - also spoke very good English. Could accommodate 4 people in 1 room - a little small but probably normal for the area. We would stay there again.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Barbara, It is so great to know that you had such a fantastic stay with us. We are pleased to read that you enjoyed our location , our delightful buffet breakfast and our attentive service. We are incredibly lucky to work with such a wonderful team of dedicated professionals who quite simply love what they do. We are going to inaugurate soon a new area with new rooms so for your next stay, it will be a pleasure for us to propose you a different room category. Please contact directly our booking office for reservation. We very much enjoyed taking care of you whilst you were here and are looking forward to welcoming you back on a future visit. Thank you once again for your lovely review. Best regards, Mana Radofa Customer care specialist

"Great Stay!"

5
11/07/2016

I was a little worried when we pulled up to the hotel, but once we got inside we were very pleased. Hotel is extremely clean, great staff...very friendly! I would recommend this hotel if you wanted to stay close to the Vatican. It is within a 5 min walk to the entrance of the Vatican.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome!! Thank you very much for sharing your great experience at BEST WESTERN Hotel Spring House and for your nice feedback. We strive to deliver exceptional service at all times and our aim is to always leave a good memory of the stay and we wish that you have left with the desire to return again. The location of the hotel is a real benefit, as you mentioned. We are located in the heart of Rome, in a nice area only a few moments walk to the Vatican museum and Sistine chapel and next to all the main sights of the city, we are glad you could take advantage of these during your time with us. It was a delight to read that you found the "staff very friendly" and that you have appreciated the cleanliness of our Hotel. Once again, thank you very much for your kind review and we look forward to welcome you back soon in Rome! Warm regards, Mana Radofa Customer care specialist

"Good location, great staff!"

4
08/07/2016

This is a lovely hotel to stay for visiting the Vatican museum, the food in the bar is very lovely though breakfast is not what I personally would choose, bacon a bit well done! My room was small but functional but I recommend due to its locality.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear NorwichButterfly, Thank you so much for your lovely review. We are so grateful that you recommend our Hotel and happy to know that you did enjoy your stay with us, especially because of our location which is one of our strengths and the helpfulness of our staff. It is nice to know that you did appreciate the food that we serve at our American Bar which is open everyday, at anytime until midnight so, it is possible to have lunch, dinner but also snacks or appetizers with cocktails. Our buffet breakfast is various and we do hope that you found something of your taste among the different kinds of food that we offer like croissant, pastries, cheeses, vegetables, eggs, bacon, ham, fresh juice, cappuccino, expresso…. We sincerely wish to have the opportunity to welcome you back so feel welcome to contact us to reserve your room. If you want to have a room which is functional and comfortable like the one that you had but larger, we will send you our best offer. In awaiting to welcome you back in Rome, we send you our best regards. Cordially, Mana Radofa Customer care specialist

"Hotel near the Vatican "

4
03/07/2016

We picked this hotel because of its location. It was clean, modern bathrooms, with amenities expected of American hotels. The staff were gracious and helpful. We stored our bags after check out the next morning so we could visit the Vatican. The hotel is only a few minutes walk away.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Cathleen, thank you for having taken the time to review our hotel. We are so glad to know that your choice was not disappointed at all and that you are completely satisfied with your stay. Getting a good feedback is always nice and it pushes us to always deliver a better service to our guests. We are happy to know that in addition to the location, you did appreciate the helpfulness of the staff, the cleanliness of the room and its amenities. In fact, all of our rooms have tea and coffee maker, free bottle of mineral water and for some packages, even the entire minibar is free. We hope that you had good time also at our American Bar for lunch, dinner or appetizer. We really wish to welcome you back someday so don't hesitate to contact us back directly for your next reservation. Warm regards, Customer care specialist

"Fantastic experience"

5
01/07/2016

Modern, clean hotel in great location. Staff were extreamly helpful. Breakfast was "American" and had bacon & eggs, this made my family ver happy. Our room included a free mini bar with everything in it complimentary which was a great bonus. We were in a loft room which had a lovely bedroom and small living area which was very nice. The room was very clean and had a fantastic bathroom. The hotEl was a 5 minute walk to the Vatican museum and 5 minute walk to train station making getting around very easy. Overall great place. I would recommend to friends & family.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Tanya, what a fantastic review! thank you so much for having shared your experience in a so detailed way, it is very kind of you and we are so happy that you enjoyed your stay with us. We are so glad also that you liked the Junior suite room that you had. In fact, our junior suite is ideal for family because it is spacious and as it is split on two levels it gives a bit of privacy but staying anyway all together. If you need even more space for your next visit, we advise you also to try our family room which is composed by two bedrooms with a connecting door with one bathroom each. For the cleanliness, it is one of our strength and we are pleased you have noticed. It is nice to know that you did appreciate our buffet breakfast which offers different kind of food, starting from Italian tradition like homemade expresso /cappuccino, croissant, pastries, fresh fruits, fresh juices… then also cooked food like eggs and bacon as you wrote ecc,ecc.. we even have gluten free products but list will be too long to write here? The staff is grateful for your kind words and wish to have the opportunity to welcome you back again in a near future so don't hesitate to contact us directly in order to get information and assistance for your booking. Thank you again for this great feedback. Warm regards, Customer care specialist

"Excellent Stay"

4
01/07/2016

Terrific location to get to Vatican, and easy access to Metro to get to other sites. Friendly staff, good rooms, nice free breakfast. Overall a great experience. I would definitely recommend staying here.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Eric, thank you for recommending our Hotel and for having taken the time to share your opinion about your recent stay. It is always nice to get good feedback from our guests because it rewards our job and our daily effort. We are pleased to know that we had an excellent stay and we hope that you had the time to experience all the services of the hotel like the mini gym, the private wellness area and the American Bar which serves delicious food, anytime until midnight. The staff would like to thank you for appreciation and wish to have the chance to welcome you back for a next visit. Thank you again for having chosen BEST WESTERN Hotel Spring House. Kind regards, Customer care specialist

"Excellent stay in great location"

4
29/06/2016

This was our second time staying at this great hotel. It's very close to the Vatican; we could see St. Peter's Basilica from our window. The staff is helpful and kind. The breakfast was the best we had in Italy. I would recommend this hotel when in Rome.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Annie, it is so nice to hear from you after your recent stay and to know that once again, our Hotel have met your expectations! Thank you for sharing your experience with the other travelers. The staff was so happy to welcome you back because this is the proof that during your first stay, our goal was reached: your were satisfied and kept a sweet memory of our Hotel. We really hope that it will not be the last time because there is still a lot to see in Rome and the BEST WESTERN Hotel Spring House still have a lot to offer! We are actually renovating and extendind our Hotel so please contact us directly for your next visit, we can propose you one of our new rooms! You will see that not only the breakfast is the best in Italy:-) Thank you again for this great review Annie! this is so nice of you and we really appreciate it. Best wishes Customer care specialist

"Nice hotel in a good Location"

3
26/06/2016

This is a very nice hotel very near to the Vatican . Ideally located in the centre of the city makes it a good place to stay while visiting Rome . We stayed in a quadruple room which was pretty large by the city standards Close to the Vatican and walking distance from Trevi fountain, novoena square we had a good time here Close to the hotel are good eateries and the famous Parenti bakery and coffee shop It is a moderately priced hotel, with a good buffet breakfast.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Dipa, Thank you for your great review. We love hearing from our guests that have enjoyed their time with us. Our location is indeed excellent and we are thrilled that it enhanced your stay. We are located within 3 minutes walking from the Vatican museum, and close to all the landmarks and shopping area of the Eternal city. We are glad to know that you enjoyed the quadruple room that you had and we really wish to have the opportunity to welcome back you in the not too distant future, then we can propose you different room types! We are extending and renovating our Hotel so, you will have more choices. Warmest regards, Customer care specialist

"Great Location"

4
25/06/2016

Compared to North American standards the rooms at this hotel are small. The room however was clean and gave us a great view of the Vatican and surrounding area. The room was clean and the staff friendly. The breakfast is very good compared to the BW's in North America

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear guest thank you very much for this review! it is nice of you having taken the time to share your opinion about your recent stay. We are glad to know that you found your room clean and that you enjoyed the great view of the Vatican you had from there. Thank you for recognizing that we are perfectly positioned to explore Rome, as you have experienced it is very easy to reach all the main sights of the city from where we are: the Vatican museum and Sistine chapel are just 3 minutes as well as the closest metro station. We are honored by your comment regarding our buffet breakfast. We always try to surpass ourselves to offer a better quality of service and we are very happy that you noticed. For your next visit, we invite you for lunch or for dinner at our American Bar, open every day until midnight, we are sure that you will enjoy our delicious dishes! Our barman is very good also on making cocktails so you know already where to book for your next trip! Thank you again for your feedback. Warm regards, Customer care specialist

"Not fancy but great place to stay"

4
22/06/2016

The walls are thin so if you like total quiet this may be a problem but that's the only negative. This hotel is located l very close to the Vatican Museum/St. Peter's with lots of shops and restaurants and gelato places nearby. It also serves one heck of a good breakfast buffet. The most important thing is that it is also located by a metro station. Rome does not have a vast city metro system and whatever you do or wherever you go you will have to walk a lot so, at the end of the day when your tourist tootsies are killing you, it is very nice to be able to catch the metro back to your hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, many thanks for your nice review. I am very happy to understand that you had a good experience with us and I am glad that you choose to share it online! You are right, our location is a plus for tourists, very close to the Vatican City, many restaurants, bars and shops nearby and the metro station which is indeed closeby and as a Roman, I agree with, it's hard to move around in Rome ): Thank you for the appreciation about the breakfast, we are proud of it! I regret you never mentioned the issue of the noise during your stay, our reception could have changed you the room for more comfort, we have many accommodation solutions in our hotel! Hope to see you again for a future stay Kind regards

"I am just as confused as the staff. "

2
20/06/2016

I booked a standard room with two beds but the hotel gave my room away. Then the staff charged for a junior suite that had two beds at a "discount" but same rate was posted on Trip Advisor. Even though I checked in a couple of hours earlier, I wasn't able to get the keys to my room; forced to walk the streets until my room was ready. Then when I finally got to my room the staff put the wrong luggage in our room. They took forever finding it. The maid never cleaned our room, we had to request new towels. The shower needed "draino" because it over flooded on to bathroom floor, every single time. It was gross. Plus the shower was designed weird. I will never stay here again. Even now I get a horrible feeling just thinking about the disappointment.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Lyn, we are sorry that you left our hotel feeling not completely satisfied with your stay. Here at BEST WESTERN Hotel Spring House we pride ourselves on delivering an excellent service and we are disappointed that this was not reflected from your experience mentioned. Regarding the room that you have booked, we would like to precise that it was available on the day of your check in but you agreed to upgrade your room into a Junior suite as proposed by the front desk staff. The rate that you have seen online was the rate for a quadruple standard while you stayed in a Junior suite which is much more bigger with an higher rate. As per our terms and conditions that you can verify online, our check in time is at 03.00 pm and, especially in high season like this period, we are fortunately always fully booked so it is not easy to get the rooms ready before that time. Anyway, we always do our best to make all our guests feel comfortable since the beginning so, for the early arrivals we offer welcome drinks and a welcome corner for free breakfast composed by tea , coffee, fresh juice , croissant and Italian pastries. In awaiting for the room you can stay at the lobby and surf on internet using our wifi connection or one of our internet point; at lunch time our American Bar serves delicious dishes “à la carte” and if you want to relax you can book our private wellness area. In case you want to start to explore the Eternal city, our deposit room is always available to leave your luggage. For what concern the cleaning of the room, our housekeeping department informed us that the first morning they knocked on your door because there was not the “Do not disturb” hanging out and the privacy bottom was not active. As they did not receive any answer, the entered into the room but some of you slept in the bed on the first floor. At this point, one of you came at the reception desk, saying that no one could enter in your room and eventually you will ask just for new towels so, our staff just respected your request. We would certainly have valued the opportunity to discuss the details of your stay during your time with us in order to avoid some misunderstandings, give more assistance or to fix the shower, but as this has not been possible, please rest assured your comments will certainly reinforce our goal to provide an exceptional service experience to all of our guests. We feel so sorry that your experience was not as positive as that of others on this site but thank you for sharing this with us. Yours sincerely, Customer care specialist

"Great Location – Ideal rooms for families"

4
19/06/2016

Stayed here for a night with family. We were looking for space with two grown up teenagers and this place provided the perfect answer with split level rooms. Great location, easy to get find and get in. Rooms were ready even though we arrived early. Not usual in Europe. The bathroom and the room were clean. The best part was the auto sky-window on the mezzanine level. Resulting in a pretty well lit room. The location is great once again within walking distance to the most famous attractions in Rome. 10 minutes from Vatican and a few hundred yards from the Vatican museum. Lots of options nearby to eat for every taste and budget. Breakfast was OK. Room service efficient and quick. We had booked the cab to the airport from the hotel itself. Very reasonable. I will recommend this hotel to families with grown up children.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear guest, What a great pleasure to hear from you and to read such a lovely review about your stay at BEST WESTERN Hotel Spring House! We thank you so much for having spent part of your time to share your opinion and to recommend our Hotel to the other users of Tripadvisor. Our Hotel is ideal for family because we offer a lot of services for babies, kids and teenagers like arrival gift for the kids, children's menu, Playstation or Nintendo Wii games baby toiletries, changing tables and bathtubs (upon request). We are glad to know that the Junior suite room you had was suitable for your family and that the cleaning standards were live up to your expectations. The Hotel location is extremely convenient for those who want to visit Rome because it is just 3 minutes from the Vatican museum and it's full of restaurants, pubs, shops…and it is a pleasure to see you have appreciated it. We really wish to have the opportunity to welcome you back again. Kind regards, Customer care specialist

"Best Family Style Hotel in Rome"

5
16/06/2016

I stayed here with my family a total of (10) after our Mediterranean cruise and had a wonderful experience throughout our stay. Excellent location to visit all the sites in Rome. Front Desk and Hotel Staff were so helpful and friendly throughout our whole stay. As a Travel Agent, I would recommend this hotel to all my clients and friends. Thank you to the Hotel Management and Staff for making our Family visit a memorable one. Looking forward to our return visit in a few years.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Mair, First of all, we would like to thank you for your stay at BEST WESTERN Hotel Spring House and for having written such a lovely report of your holidays in Rome! We are delighted to know that you had an wonderful experience and that we gave a considerable contribution to their great outcome. The Staff is flattered to hear such positive comments about their helpfulness and kindness towards you, it is always a pleasure for us to make our guests feel like home. What is more gratifying is hearing that you would recommend our Hotel, it is really important for us and it repays our efforts. The Hotel management and the whole Staff would like to thank you because your appreciation gives us the strength to work hard and always give the best to our guests. We are looking forward to welcome back all your family! Warmest regards, Customer care specialist

"Excellent Service!"

5
11/06/2016

I stayed for several nights in one of the 1st floor suites, It was BEAUTIFUL and CLEAN! The staff was there to help with any of my needs. The breakfast was very good with a mix of Italia/American. The Hotel is walking distance to the Vatican. But the staff will call a taxi for you when needed. The staff's hospitality was the most impressive to me! Upon arrival we were extremely tired and to early to check into our rooms, the staff went out of their way to make us comfortable and provided us with some Italian pastries and coffee. Well done! I will return someday!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Patricia, It is with extreme pleasure that we have read your review about your recent stay at BEST WESTERN Hotel Spring House and we are glad to know that the hotel location, rooms and services have met your expectations It is always a pleasure when someone really appreciate the work of our staff, the way they welcome the guest on their arrival and how they are available for any kind of assistance during their journey. We are happy you enjoyed our buffet breakfast which offer a large choice of food in order to suit every palate. We really hope to see you again and make you have another great stay! Warm regards, Customer care specialist.

"Rooms small but good value"

3
02/06/2016

Stopped here for three days on our way back to Australia after an 8 week cruise and visiting friends in the UK . Wanted to be close to the Vatican as we wanted to do the full tour of the museum , cistine chapel and St. Peter's Basilica. The hotel is literally a 3 minute walk to the museum and is surrounded by numerous restaurants and coffee shops etc. So location perfect. The hotel was ok but we had to pay to upgrade to a bigger room as the first one was so small there was no where to store luggage. It is sort of modern in the reception areas but the rooms are a bit worn . But the. again for a hotel in Rome in its position for just over $us200 per night is very good value. Overall would recommend it if you are on a budget and your main aim is to visit the Vatican Only real downside is we had an Italian family next to us and the noise was tremendous but what can you do !!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Brian, We would like to primarily thank you for the review you left regarding your stay at BEST WESTERN Hotel Spring House. We are happy that the upgrade to a bigger room made your stay more comfortable and that the location was perfect for your stay in Rome. In fact, our hotel is just 3 minutes walking to the Vatican city and very closed to all the most important monuments and shopping areas. We really wish to welcome you back and we invite you to contact us directly in order to reserve a room which suits your needs, also because we are renovating and expanding our Hotel so, you will have more choice! Thank you again for your feedback and for recommending us. Best regards, The Staff

"Nice hotel, great staff! "

4
30/05/2016

Nice clean hotel. We booked a triple we were upgraded to a junior suite at no extra charge. The staff at the reception and morning breakfast are very friendly and courteous. A special thank you goes to Paolo at the reception desk. Would definitely stay again and recommend this hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Adriano, Thank you for taking your time posting an online review on Trip Advisor after your recent stay at BEST WESTERN Hotel Spring House. We are pleased to know that you did appreciate the room we upgraded you to, its facilities and the cleanliness but most important,we feel rewarded reading about the helpfullness of the Whole staff especially Paolo who thanks you so much. Once again thank you for your feedback and for recommending us. We are looking forward to welcome you back in Rome!! Kind regards The Staff

"Good hotel!"

4
28/05/2016

We had a pleasant stay in this hotel. The room was very small but he bed was comfortable and the amenities were clean and fresh. Nothing to complain about except for the size but I think that this is fairly common......Good stay! Would recommend if you like to walk to the Vatican.....as it is just around the corner.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Shelly, Thank you for your stay at BEST WESTERN Hotel Spring House and for sharing your opinion on TA. We are so grateful that you recommend our Hotel and happy to know that you did enjoy your stay with us, especially because of our location which is one of our strengths and the cleanliness of our rooms. We have different room types with different sizes ,so for your next stay we kindly advise you to contact the Hotel directly in order to get assistance reserving the room which is more suitable to your needs. In awaiting to welcome you back in Rome, we send you our best regards. Sincerely, The staff

"19 May to 25 May "

3
28/05/2016

Super friendly and helpful staff. Awesome location right next to vatican city. Room swrvice quite reasonable. Rooms and showers are very small. Theyre built for Victoria Secret models. Bed was hard and quite uncomfortable, and house keeping was not the best. But I did enjoy Rome.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Nichelle, First of all, we would like to thank you for having left your opinion about your stay at BEST WESTERN Hotel Spring House, the considerations of our guests are essential to let us improve our services. Regarding the pros you pointed out, we are glad to know that you did appreciate the location which is right next to the Vatican museum as well as the customer service. For what concerns the cons, we are sorry to read that the room didn't meet your expectations. We are surprised regarding your remarks about the housekeeping service which is usually highly rated by our guests as you can see on most of the reviews. If our reception staff knew your discomfort about the bed or the cleaning, they would have changed your room because the wellness of every guest is our first aim. Then, the hotel has got different types of rooms so, for your next stay we suggest you to reserve a bigger room of upper category (Spring room with balcony or even better a Fashion room split on 2 levels), in order to let you enjoy a perfect stay. We wish to have the opportunity the meet you again, so please don't hesitate to contact us back for your next reservation. Cordially, The Staff

"Amazing hotel!"

5
26/05/2016

Great service and a lovely place to stay. Wonderful location, very close to Vatican, the attendance was great, the rooms are very confortable and the food is delicious. I loved my experiance in this hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Greetings from Rome! Dear Samanta, thank you so much for having chosen BEST WESTERN Spring House Hotel for your visit in Rome and for having shared your personal experience with the other users of Tripadvisor. We are delighted to know that you did appreciate your stay with us and that you are completely satisfied by the services that we offer, like the food served in our American Bar open every day until midnight and the comfort of our rooms. It is a pleasure as well to know that you liked the position of the Hotel which is located just few minutes walking from the Vatican museum and very closed to the other main sights of the city center. We wish to have the opportunity to welcome you again. Warm regards, The Staff

"Excellent Hotel"

5
16/05/2016

My sister and I just got back from staying at Hotel Spring House and have only good things to say about our stay there. We stayed in room 107 which is a junior suite on the ground floor. When we checked in we were told that we had been upgraded to a junior suite which we were happy about. When they gave us the key and saw that it was on the ground floor we were a bit concerned because we were worried about noise. We were very pleased when we saw our room, it was very modern and clean. There was a little sitting area and the bed was on a mezzanine. The bathroom was large with a huge shower and a bathub. One thing I will say about this room is that the windows are very small. In fact you cannot see out of any of them or open them, so if you want a room with a view this room is not for you. This didn't bother us at all because this made the room very quiet. We will really liked the breakfast buffet, they had a nice spread and this was included in the price of the room. This hotel is very close to the Vatican but to get to the other sights in Rome you have to take the Metro. I looked at so many different hotels in my search for a hotel but so many of them had bad reviews. I am so happy to have found Hotel Spring House! I highly recommend this hotel!

"Staff are excellent, and a credit to their company!"

5
16/05/2016

We stayed here for a week, and the staff were fabulous! Nothing was too much trouble. They were smart and attentive, making our stay very enjoyable, and helping us with any problems we had with other companies! Breakfast was advertised as being a 'continental' breakfast, but in fact covered all tastes, and was very good. The hotel and our room generally were perfectly clean, and they only changed our towels/sheets when we requested them to. It was a pleasure to stay here, and the staff have made it so.

"Exceptionally friendly staff"

5
11/05/2016

We were very impressed with the trouble taken by the hotel to get in touch just before our stay to offer advice, and the help offered on arrival. Really friendly staff, and very professional. This is a modern design building, very clean and cool. Excellent breakfast buffet, and if you want to eat in for the evening, there are tables set aside for dining, and a really more than adequate menu at good prices. We weren't entirely sure about our 'junior suite' split-level room, with its huge bed up some fairly steep stairs, but it was certainly quiet and comfortable. The bathroom was fun, with its disco lights-lit shower cabinet that continued to glow all night until we finally found the switch to turn it off! Vatican Museums entrance is only five minutes walk away, and Cipro metro station on Line A, less than ten minutes flat walk. Definitely recommended.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, we are honoured to get the top score and we thank you very much. We are really glad you enjoyed your stay in our hotel and you appreciated our helpful and friedly staff. As you observed we like to take care of our guests before their arrival with the aim to safisfy all their desires. We are also happy you tasted the appetizing food served in our American Bar, available from 11 a.m. to midnight. Thanks again for you kind words for us.

"Good Hotel"

4
11/05/2016

A good hotel situated behind the Vatican. Rooms are clean and comfortable although not over large. Nice breakfast room serving an excellent breakfast. The staff are very welcoming and helpful. Reasonably priced I have no hesitation in recommending it for a holiday in Rome.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, First of all, Thank you for taking some of your time to write a very positive comment about your experience in our hotel. We are happy you appreciated the cleaness of our rooms, the excellent breakfast with more than 80 products and the professionalism of our staff always very welcoming and helpful. As you underlined the location of the hotel close to Saint Peter basilica and Vatican Museums is a plus. We really wish there will be soon a chance to see you again

"Good Hotel Close to Vatican City"

4
09/05/2016

We stayed here for 5 nights recently and were very happy with our choice. It's a modern and very clean hotel with extra large double beds (superior rooms) and a small balcony. The view from our balcony was of a typical Italian roof scene, and a fair chunk of the Vatican roofline too. It's an unpretentious area, locals live here but it's really nice to be a little removed from the horrendous crowds of the centre. But it's also very convenient, minutes away from the Vatican, St Peter's Square etc. it's quiet for sleeping on a night. If you are foodies - there are some great restaurants nearby and far better than any food we ate in the city centre. The Metro, Cipro, is five mins away and you can get to Spagna in five mins and be right by the Spanish Steps. We loved the ease of getting around that this offered - Metro stations are not so conveniently situated across Rome as in London so we felt lucky. Our room was not huge, nor was it small - the bathroom was quite small but perfectly ok. The only gripe we had was the plug for the kettle was floor level and we had to put the kettle on the floor to boil it. Breakfasts are really very good - the buffet is excellent quality and good choice. The staff are very courteous and speak excellent English. Hotels are obviously expensive in Rome, you just don't get much for your money. Spring House however is excellent value and I would happily recommend to friends and book again.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, we are really happy that our quality standards came up to your expectations and you enjoyed your stay with us. We are glad you appreciated staff professionalism and the wide choice of products you had for breakfast, which includes also dietary and gluten free food. As you confirmed our hotel is located in a nice area, a walking distance from Vatican Museums, Sistine Chapel, St Peter's and from underground and bus service. We thank you for choosing our hotel and we believe there are good reasons for coming back!!! We wait for you!

"One of the best Best Western branches"

4
05/05/2016

Very accessible to some of Italy's tourist spots. It has hospitable staff, organized and clean facilities at a reasonable price. It also has a good wi-fi connection, friendly receptionists and serves good food, ranging from American, Mediteranean and Italian food. If ever I come back to Italy, I would definitely stay at this hotel again.

"quiet neighborhood, very close to vatican"

4
04/05/2016

Clean, quiet, perfectly comfortable stay for us post-cruise. Vatican literally a few blocks away. Nice neighborhood, not a TON of shopping/eating/bars around, but plenty to enjoy. Staff was very accomodating, fast wifi and a pleasing breakfast. We would return!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, We thank you for your feedback and for sharing your opinion. We are glad you had a good time with us and you have enjoy our staff, the fast wifi connection and and our breakfast with genuine products. Vatican area is just few minutes walking distance from the hotel, our location is perfert for sightseeing. We hope to welcome you again for your next trip to Rome!

"Great location and perfectly suitable hotel"

4
29/04/2016

When visiting Rome, you're not in your hotel room that much but this hotel and its room and its facilities were just lovely. Staff couldn't have been more helpful, breakfast lovely despite having to wait a few minutes before being seated, facilities great and just ideally located.

"Really great hotel for 3 nights in rome"

5
25/04/2016

Went with my mother & her 2 sisters and had 4 beds in the one room which was what we requested. Nice hot shower and housemaids daily. Toiletries in bathroom. Tea coffee facilities in room, hairdryer, safe & mini bar. Good black out curtains. Nice & clean with aircon. Lift, bar and 24 hr reception. Lovely breakfast with small hot selection to choose from to start the day 7-10am (continental from 5am for early starts to airport). The Vatican wall is behind the hotel. Great hotel to base your exploring from with lovely restaurants close by. Would defo stay again.

"Euro Honeymoon"

4
18/04/2016

This hotel was great. Friendly multilingual staff. Full breakfast, bar, and computer access. It's located around the corner from the Vatican which is great, but other places to see are 30 minutes or more away. We spent a bit too much on taxis for the first few days so by day 5 we learned how to use public transportation. Well worth it! A 5 minute walk will get you to the metro station or bus station. When in doubt, Google!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval. We are so glad to read that your stay was great in our hotel and that our staff made it pleasant: delighted to note that you found them friendly and professional. The location of our hotel close to Vatican Museums and Cipro Metro station is ideal and makes sightseeing even easier and enjoyable. Bus 490, 492, 23 and 81 and Tram number 19 along with A Metro Line are located very close to the hotel and you can reach any area in the city centre or Trastevere and Testaccio. When in doubt come to reception :) Our staff is always glad to give any sort of information and keen on assist any guest request. Waiting for your return in our property Best Regards Customer Care Department Best Western Hotel Spring House

"Excellent choice near the Vatican museum"

5
17/04/2016

Lovely overall experience. Close to the Vatican museum. Very impressive breakfast spread, eggs and bacon/sausages with cold cuts and many sweets/tarts/bakery. Friendly people.. snacks in the afternoon. Convenient gym and sauna available. Great value.

"Excellent family hotel near Vatican"

5
11/04/2016

Quality hotel with excellent well trained staff who provide a first class service. Rooms very modern and larger ones have a mezzanine floor with huge bed. Sofa bed on lounge area also a good size. Mood lights in bathroom what more do uou want! Great breakfast also. A stones rhrow from the Vatican we even saw the Pope in St Peter's square (with few thousand people as he was available for a private meeting - I am not sure what we would talk about anyway..). I wouls say this is a better area in Rome to stay away from the more obvious places with great choice of restaurants nearby. Underground very nearby is only a few stops from the Spanish Steps etc. Highly recommended.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
We all thank you so much for your nice words! We are happy you enjoyed your stay. Our breakfast, housekeeping and concierge staff is always at your complete disposal for any requests or help. Our location is surely an add to our services and your intent to recommend our property is the aim of all efforts.

"Wonderful Stay"

5
26/03/2016

This was our 3rd Best Western during our stay Italy and once again we weren't disappointed. The hotel is modern, clean and has a very friendly and attentive staff. Most especially the breakfast team. They are very quick to serve your coffee or make an espresso. The location is perfect for anything near to the Vatican or public transportation. I would highly recommend this hotel.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, We are very glad to know that you enyojed your stay and you appreciated the professionalism of our staff and all hotel services. Our aim is to put a special attention in anything we do from the way we serve your breakfast.We always work to make guests experience unforgettable! Thank you very much for choosing our hotel and we will be happy to welcome you again in the future!

"Few stars for what it offers"

5
21/03/2016

One of the best hotels that we stayed. Exemplary cleanliness, staff extremely helpful, perfect positioning, all at superlativ. If I go back I would stay in Rome still there.Congratulations how to wear with tourists

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, thank you for your nice words. It is great to hear that you had a great stay because we' re always willing to make our guests experience in Rome really unforgettable. We are happy you appreciated cleanliness, staff and hotel location ...your opinion in fact is more important than hotel stars! Best Regards

"Superb hotel in great location close to Vatican!"

5
19/03/2016

Fantastic rooms, stayed in RM 206, great nice baths, well appointed, comfortable beds and free stocked mini bar. Fantastic comp. full breakfast every morning. Most helpful staff at all departments. Would stay there again!!! Luka at bar was great! Go see him!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, thank you very much for your appreciation about our services like our great full American Breakfast Buffet with more than 80 products and special dietary and gluten-free selections. We are happy you appreciated also our junior suite on two levels with modern furniture and a large bathroom. Thanks again from all our staff who will be delighted to welcome you again. Kind regards.

"Great location, great rooms with the bonus of fantastic hardworking and friendly staff."

5
01/03/2016

We are a family of four who stayed for 4 nights. The room was fantastic, it was clean, spacious, well equipped and contemporary. The location can not be bettered for any tourist (2 minutes walk to the Vatican museum) surrounded by loads of restaurants, bars and shops. We had a mix up with the booking (my fault-"mental note"-never book a hotel when you have been out for a family meal and consumed too many glasses of red wine!) and the hotel was very accommodating (thank you Elisabetta Barbaro). The food and drink in the hotel was reasonably priced and the breakfast was great with a great choice..

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, We are very happy to read that your experience with us was very positive. Thank you for this great feedback. Our staff is very friendly and at the same time very attentive to all needs of our guests and ready to solve any problems and I am glad you had the chance to experience this skill very appreciated from all our guests. Thanks on beahlf of Elisabetta :) It has been a pleasure to have you as our guest and we do hope there will be another chance soon. Best Regards Customer Care Department Best Western Hotel Spring House

"Review"

3
27/02/2016

Unfortunately there was building work going on during our stay which made it a "noisy" stay. Also the triple room booked included a double bed and a "put me up" bed - disappointing as really wanted a single bed. The room was extremely warm (no air con) even after turning heating off. On a positive, the hotel was clean, the breakfast included a wide choice of goods and the staff were polite and pleasant too. All in all our stay was ok but could have been much better.

"Good hotel in a great location"

4
23/02/2016

I would recommend this hotel. Its right beside the vatican Museum and close to the Metro. Its not situated in the most beautiful area of Rome but there are some really good restaurants close by. The staff were really good. We got a free drink when we arrived and they took our bags to our room for us. Breakfast was good too with a good selection. The only negative was on one of the mornings there was no hot water for a shower.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest , Thanks for choosing us for your stay in the eternal city dedicating part of your time sharing your feedback with other travelers So glad that our free welcome drink has been appreciated alonf with the courtest of our staff. As you have noticed we are very close to the vatican museums and sistine chapel and the neighborhood is very safe and sourrandes by plenty of good local restaurants. Hope to see you again for your next stay in Roma. Best Regards Customer Care Department Best Western Hotel Spring House

"Better in termini"

3
20/02/2016

This hotel could be very good. The staff are excellent. The cleanliness of the rooms is excellent. But.... The decoration is faux-moderne which some might call uncomfortable. I was allocated a room on the hospital wing which was based on a thermo- nuclear bunker. I feel certain the other rooms must be better. This room was so-called designed for those requiring particular needs....which i didnt need! It failed if it was meant to help thise with disabilities. Breakfast was disappointing. Dark matter is distilled from the cosmos and served up as coffee or bacon. Full marks for their ability to harness dark matter. No marks for the result. This cruelty must stop. But to be kind. Yes i would stay here again ( though the sister hotel in termini is nicer) it is good value and convenient. It is clean....it can only improve.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, First of all thanks for choosing us for your stay in the eternal city dedicating part of your time sharing your feedback with other travelers On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are really sorry that you have not mention your disappointment during your stay as we could have changed the room to a more convenient for your needs. We Always try to make our guest happy and satisfied : whenever is possible and according to availability we are glad to upgrade with a different typology: more spacious superior room or deluxe room on the higher floor or junior suite on two split level. Unfortunately we do not have any record about a complaints reported to the front desk during your stay: our staff would have offered a change. It is a pity that you have not completely appreciated our various and nice American Breakfast Buffet which is the perfect start to the day in Rome. Selection from more than 80 options, ranging from fresh pastries, cereals, cheeses, cold cuts, eggs, bacon and sausages to herbal teas, coffees and special dietary and gluten-free selections. We are so happy to read that you mentioned to considering staying with us again in the future: We really want to have another chance to provide you with a superior experience. We will wait for your return and we look forward to welcoming you again in our hotel Sincerely, Customer Care Specialist BEST WESTERN Hotel Spring House

""When in Rome"......."

5
05/02/2016

Professional friendly staff, a great location, very nice buffet style breakfast with plenty of choice, we had a family room which was excellent value, two floors loads of space, modern & very clean, large bathroom, wifi & free minibar. All in all thoroughly enjoyed the 'spring house' and would definatley return......

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval. Delighted to note that you really appreciated along with the location of our hotel, the Junior Suite suitable for a family. We are proud to help our customers making their holiday a great experience and not just a simple vacation Waiting for your return in our property Best Regards Customer Care Department Best Western Hotel Spring House

"The breakfast was everything!!"

4
23/01/2016

We couldn't ask for a better hotel in Rome. Located behind the Vatican, it was conveniently located, near several restaurants and walking distance from the metro. Our rate was excellent and the breakfast was fabulous. We could fill up on breakfast, skip lunch and splurge on dinner. There's a great falafel place across the street and don't worry but the nearest metro stop to the hotel is gross so don't be surprised.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval. As you underlined the location of our hotel close to Vatican Museums and Cipro Metro station is ideal and makes sightseeing even easier and enjoyable. Our Breakfast,which is a good start, is always very appreciated and we are glad that you have too. We hope to have the pleasure to welcoming you back to a new roman experience. Kindest Regards Customer Care Department Best Western Hotel Spring House

"Nice location and good value"

4
11/01/2016

Room confortable, clean and well appointed. A few minutes walk to vatican museum and vatican. Nearby underground station. The breakfast is great. Free high speed wi-fi is also available. The staff are very friendly and knowledgeable and understood our needs

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval regarding location and hotel amenities. We are glad that you enjoyed your stay and that our staff made it pleasant: delighted to note that you found them friendly and helpful. Looking Forward to welcoming you back soon to our property Best Regards Customer Care Department Best Western Hotel Spring House

"Great Location for Vatican City"

3
08/01/2016

If you are traveling alone to the Vatican City and do not require a lot of space, then this is a great hotel. The hotel was located on a quiet road behind the Vatican walls. The staff were friendly and the inside was fresh and clean. The single rooms were very small, but if you do not travel with luggage then they are adequate if you are able to pay a reasonable price. I paid just over 60 Euros and it was a good deal. The Internet was free, did not require a password, and had a strong signal throughout the hotel. It was fast enough to watch youtube videos with very little time waiting. The breakfast was very nice with fresh meats, cheeses, yogurts, cereals, and fruit as well as eggs, bacon, etc. If you are a family, I would not recommend this hotel as it might be a little to small for comfort. The family next to me had a stroller and their room was too small to fit it. They were forced to leave it in the hall way, which made it a challenge for me to pass by to get to my room. The elevator was barely big enough for one person with more than one piece of luggage. overall, great hotel for the simple business traveler like me.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, thanks for your overall positive feedback. We are glad that you have enjoyed your stay with us. However I would like to specify that our Hotel has different type of rooms, different also in size and comfort ( our deluxe rooms with balcony, family rooms or our junior suites on split level ). I am sorry if you have experienced some problems on the floor but generally it is kindly asked to the guests to keep the strollers in the lobby or in our storage and not ouside the rooms ( obviuosly has not been reported to the reception during the stay) Awaiting for your return to our hotel maybe in one of our Junior Suite next time. Best Regards Customer Care Department Best Western Hotel Spring House

"Really close to the Vatican Museums"

5
22/12/2015

Excellent value for a family of 4 sharing a room. The room wasn't all that cramped for all is sharing and the bathroom wasn't the airplane bathroom we have encountered sometimes. The staff was courteous and helpful - the breakfast spread was more than sufficient. It was super close to the Vatican museums and between the Cipro metro and buses 492 and 23, one could get anywhere pretty conveniently. Yes, there were some ants in the bathroom but that did not bother us much. All in all - as advertised; we would go again.

ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review
Many thanks for your kind comment. We are glad to read you were satisfied with your stay at our hotel. It really would be great to have another occasion to see you and we do hope it'll be very soon. Best regards

"Disappointed "

3
22/12/2015

From the photos it looks great, the staff is excellent and very helpful. Disappointed from the very small rooms and even smaller bath, I'm 1.77 and I was almost fitted in the bath. We found many ants in the room, it wasn't dirty but they where ants inside, and for 102€ per night I wasn't happy at all. Breakfast was not something special, probably in my country this hotel would be 2 stars. My rate is average, only for the staff.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I would only like to let you know that our front desk staff is always willing to solve any kind of problem you may have.Unfortunately we do not have any record about a complaint reported to the front desk during your stay: our staff would have moved you to a different type of room if you had told them, meeting your needs. Best regards

"Great stay at the Spring House Roma"

4
07/12/2015

We spent 5 nights at the Hotel Spring House Rome. The Quadruple two story room was a perfect accommodation for our family of four. The breakfast each morning was just enough to get us going. The location of the hotel is nicely situated for exploring Rome. The Vatican Museums are two blocks away. The staff was very friendly and helpful. We did experience difficulties with the WiFi. Also make sure you book one of the newer rooms for air conditioning.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval. We are glad that you enjoyed your stay in our hotel and that our staff made it pleasant: delighted to note that you found them friendly and helpful. So glad that our Junior Suite on split levels was suitable and perfect for your family. Is actually the ideal accomodation for those who need air conditioning in winter time too. Hope to see you again for your nest stay in Roma. Best Regards Customer Care Department Best Western Hotel Spring House

"YES WE RECOMMEND "

5
06/12/2015

My wife and I stayed for 5 nights and let me tell you that this hotel is PERFECT and in the middle of everything. We've been really impress with the cleanliness of the hotel , we've seen mr. Vasile taking care of the hallway and lobby...from 7th floor untill ground level. Marinela took care of our room 170 ...always with a smile and asking if we need something and another lady , supervisor , romanian , that greed us and make sure we ok. Donald and all philipinos crew always happy to assist. Buffet is good and the waiters are profesional and courteous. Front desk staff is well train... always smiling and always ready to answer questions, book your dinner , recommend stuff to do , book bus rides....go ahead and ask them. We ask for a bigger room when we check in and they helped us. We had a small problem with the electricity in our last night...we got some wine and ready to relax and enjoy our view from balcony for the last time ...but as I said electricity went off and it was a bit of a hassle to move to other room and our plans were kind of ruined. Nobody's fault but hope the GM will take care of us next time we there ;) 4 min to Vatican museum 10 min to st Peters Close to restaurants , bars Supermarket just across the street. LOVE IT.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you very much for having taken the time to share your experience with us on Tripadvisor community. On behalf of our entire staff ( Front Desk, Food & Beverage, Floors ) , I would like to thank you for the nice words spent about our professionalism, courtesy and knowledge along with the cleanliness. We are proud to help our customers making their holiday a great experience and not just a simple vacation; and we are proud to learn that you would recommend us to other travelers. Thank you :) We hope to have the pleasure to welcoming you back to a new roman experience. Best Regards and We wish you a very merry Christmas :) Customer Care Department Best Western Hotel Spring House

"Excellent Customer Service"

5
29/11/2015

Great friendly and helpful front desk staff that gave good directions in around hotel. Excellent location near vatican and sights. Very organized and nice hotel rooms. Great hotel and location for the price. One of the best in the neighborhood

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you for your lovely review and for the compliments that we all have appreciated and we are pleased to read that you also enjoyed the hotel position being so close to the Vatican and Sistine Chapel. Our aim is to transform a simple vacation into an unforgettable experienceand we are pleased to read you appreciated all our efforts.

"True value for your money! Feel like you are really a special guest."

5
26/11/2015

My son and I had the pleasure to visit the Vatican for a week in early October 2015. One of our friends who was going to the Vatican discovered the Hotel Spring House and we changed hotels from another located nearby but at a savings of over 300 EUR. Did we make a good deal . . . absolutely!! The hotel is about 200 meters off the main drive but once you find it you discover the location is just fine. Lots of shopping nearby . . . a supermarket . . . restaurants and a tobacco shop which is where you buy your tickets for the Metro. Our room was very clean and met all our needs. We could hear our neighbors when they were in the hall but once in their rooms not a peep. Very good for getting a good night's rest and then see the sights in the morning. Also, to our surprise, when we checked in we were informed that the breakfast was included in the room rate. A very nice addition to our holiday, especially as they provided a gluten free breakfast pack for my son and took the time to show us all the items on the buffet that were without gluten. We had two days where we had to go very early but the hotel had an early bird breakfast that fit the bill . . . rolls, coffee and fruit. Best of all were the staff. At every turn we found the staff ready to help with any need, answer any question or provide suggestions on where to go for a gluten free meal. Five stars on this alone!! If you are visiting the Vatican you cannot go wrong booking your room with the Spring House. If we should ever return to Rome this will be our first choice.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you for your lovely review and for the compliments that we all have appreciated and we are pleased to read that you also enjoyed the hotel position being so close to the Vatican and Sistine Chapel. It is a pleasure to read that you also liked our american bar and its service and cuisine. Our aim is to transform a simple vacation into an unforgettable experience. Thank you for referring that you would stay with us once again and you would recommend our hotel to your friends. We would be more than Happy to Welcome you again for your next trip to Rome. Best Regads

"excellent choice!!!"

5
21/11/2015

Fantastic hotel, friendly helpful multi lingual staff, great location a street away from the Vatican museum (no queues Tuesday/Wednesday am). More than adequate breakfast, clean well equipped rooms (Tea/coffee tray and free mineral water in mini bar daily). Not over priced, special room rate sun/wed. Higher rate thurs/fri/sat. Beware of prices in local cafe/restaurants , always ask before you sit down, eg a coffee can be as much as €8 plus a charge for drinking it indoors of €1.50 in the back street cafe on the way to the vatican. Best value meals were at the mexican across the road and Chinese in the first street at the side of the main square on the way round to Saint Peters Square

ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thanks so much for taking some time to share your positive opinion ad feedback about your holiday at our property. It is very important for us that your stay in Rome remains an experience and not just a stay and we are happy to read that you enjoyed our roman hospitality and cuisine. Being located very close to the Vatican museums and St Peter Basilica is another plus for our guests. We really hope that, when in Rome next time, we will be your choice again.

"Good but small improvements could make it great!"

4
21/11/2015

Location is great, you can see into Vatican from the deck of room! Nice deck to sit out on and relax, listening to sounds of city drinking a glass of wine after a busy day of exploring the sights. The room is small, but that is a Europe thing. Elevator is also small. The staff is real friendly and helpful. The bar stocks good wine. However, the phones in the room never did work our whole 6 night stay for making local calls. The internet Wi-Fi is iffy. Sometimes it would work, sometimes it wouldn't. But the biggest drawback is the starting time of the breakfast. The breakfast itself is great!! Awesome selection: eggs, bacon, tomatoes, yogurt, toast, cereal, Italian meats and cheeses, juices, coffee, milk, pastries, etc! The problem is is starts at 7:00. When in Rome, tour trips are often taken, and when are you picked up from hotel: 7:00! Want to go to papal audience? Get in line by 7:00 is the recommendation! The breakfast should start at by 6:00 at least. At 5:00 they have a cold breakfast variety available, but it is nothing to write about and you will not return after going to it once.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear guest, we would like first of all to thank you for posting your review on our property. We are pleased to read you enjoyed our stay with us though a few problems arose during your stay: telephone is normally working in every room as the wi fi normally does. Should you find any difficulties to connect or to make a local call ask the desk! We will shortly solve your problems ! The early breakfast service from 5 am has been introduced to meet the needs you reported though we understand it is not the same service as the american buffet we serve from 7.00am. We look forward to welcoming you again in our beautiful city!

"Great Location but beware"

1
10/11/2015

We booked the cheapest room and while not expecting it to look like the pictures on the website, it was very disappointing. Very small and it had a connecting door through which the next-door guests were easily heard. By mistake we left an iPod and earphones under the pillow on the bed and realised the error in the evening of the day we checked out. It could not be 'located' and we found it odd. Well located for the Vatican but not the Colosseum.

ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review
Dear guest, we are always willing to make our guests' stay the most enjoyable as possible also by moving them to other rooms when they are not satisfied with their room's features. We would have been happy to give you another room if you had asked. We carefully keep all the lost and found items our guests forget in the hotel: nothing was found in your room on the day of your departure. We thank you again for having been your choice in Rome!

"Can´t beat the location"

5
04/11/2015

We stayed in a two-level suite in the back of the property. There was plenty of space for 5 people, the decor was modern and stylish. Great breakfast, very helpful staff. Probably the best location in the city - one block from Vatican Museums. The only strange thing was the ceiling window over the second level bedroom, which once opened, would let everyone from the main building observe you in the bed!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guet, First of all, let me thank you for taking some of your time to write a comment about your experience in our hotel. We are always very happy to receive positive feedback from our guest. As you underlined the location of our hotel close to Vatican Museums and Cipro Metro station is ideal and makes sightseeing even easier and enjoyable. I would like to clarify that is always possible to open and close the blinder of the ceiling window in our Junior suites ( nobody cansee you from the building above ;) Awaiting for your return to our hotel maybe in our deluxe rooms ( with terrace ) or family rooms next time. Best Regards Customer Care Department Best Western Hotel Spring House

"Absolutely Terrible! Best Western Should Pull Branding!!!"

1
03/11/2015

I don't usually write reviews but I could not leave without writing one because the experience was terrible. I checked in for an 11/1-11/5 stay, paid in advance. I got to the hotel later at night, after five trains, several train delays/cancellations, and a two hour flight. I was exhausted, and only wanted to crash out. When I checked in, the staff at the desk were pleasant enough and I went up to the room on the 6th floor, room 168. The room was very, very small; the shower was very, very small as well. If I had not been tired, I might have raised the issue at check-in. After the first night, I woke at 4am and went down for coffee. The front desk night staff on 11/1-11/2 was very personable, even though we had a language barrier, as were the young female and young male serving breakfast. By the second night, I had enough of the smallness of the room and asked the front desk for another room. He said they were sold out and would leave a note for the front desk manager for the next day. I returned to the room and booked at a much larger business type hotel, which is more of what I normally try to stay in. The reason I booked this hotel was its location to the Vatican, about 500 yards. I awoke about 4am the second morning, November 3rd, to run a few miles, and this is where my first problems with the hotel were encountered. When I came downstairs, the front door was locked, not just from the outside, but the inside as well. The front desk representative, Paolo seemed annoyed he had to open it, although in the U.S., its illegal to lock an exit. I returned to the property at 5am, to get coffee, where I sat in the breakfast area until 530am. As I reached the elevator, to go upstairs, "Paolo" stopped me to accusingly ask for my room number, as if I was not a guest. I left the property again to ride the City Sightseeing Rome tour bus, and do the Colosseum tour. I came back to the property at 230pm, to get my luggage and go to the new hotel. When I reached the hotel, the bed was made and my bags were gone. *AT NO TIME DID I ASK STAFF TO TOUCH OR MOVE MY PROPERTY* I went down to the front desk to find where my luggage was, and the get the key to whatever room it had been moved to. I asked the front desk manager, Romina, for the key and the hotel manager. She stated that the manager was not there, so I asked for the email address of the owner. She stated it was owned by a big company and she did not know the owner; I retorted no, its not a corporate property, its a franchise. She then stated the owner was Mr. Gabani?, but did not have the email address. I went upstairs to get my luggage, and on the way out left the key on the front desk. I was extremely angry my property was touched by anyone, and it appears I am missing items after a quick review. As I got in the taxi, an employee named Ovidio menacingly followed me to the vehicle, standing close to the door, at which point I exited and came back in, even more angry. Another rude front desk staff member named Daniele (male) wanted money, I then advised him that the room was prepaid and the hotel had my card on file. I cannot stress strongly enough to stay away from this hotel. I am an Expedia VIP member, I spent roughly 20k this year with Expedia, and more with Orbitz, Priceline, etc. I am appalled with how they treat customers and I had to file a chargeback with the bank for the remaining two days as I did not stay there. I may chargeback the full amount for not as described/fraud. Please stay anywhere but Best Western Spring House when visiting Rome. I am also emailing Best Western to advise them to pull the branding.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We are sorry to read such an unfair review and to learn that you did not enjoy your stay with us. As you can see from the other review, comments and feedback are just the opposite of yours. We understand that you arrived exhausted and we are sorry that our standard room did not come up to your expectations, but we would like to clarify that we honored your reservation assigning you the standard room booked. Only during the afternoon of the following day after your arrival you asked to change room, unfortunately the hotel was fully booked and the receptionist on duty, after showing you the only room available for the change at that time, left a note for the following day. In fact you left the bag packed as agreed and our housekeeper moved the bag into a superior room. We upgraded you with pleasure and we didn't know you wanted to change hotel. When you came back to the hotel at 2.30 pm , our Front Office Manager tried to show you the upgraded room but you said you were leaving because you didn't like the hotel. You asked to speak with the owner but he was not in the hotel and however he does not deal with these issue directly, since managers on duty have the attitudes and role to handle guests' need and requirements. Our staff is very friendly and professional and the satisfaction score of our staff is very high and our guests appreciate them all, we regret that you, on the contrary, had problems with them all! Regarding the entrance door close at night, we do confirm that for security reason, it is our procedure to close it but the reception staff is able to open it immediately at any time, since it is next to the front desk. Moreover, for the same reason, we are used to ask the guest their room number. We do not understand what you mean when saying language barrier. Our front desk staff speak several languages fluently, above all English. I do not believe that it is a matter of language, but rather accepting and respecting procedures and rules in the country where you are, which may differ from yours. You told us at 2.30 pm that you would have left the hotel. Check out is to be informed before check out time at 11.00. You got furious when informed about the policy and attempted to leave the hotel without settling the bill. The room was already paid through the agency you booked through but you had extras like laundry , restaurant and bar and the receptionist on duty needed to run after you outside the hotel to get the payment and it was very unpleasant! I am sure you will understand how tough all of this has been and unpleasant for all of us There is no deceit as the property is the same property that you booked on line and the same that the overwhelming majority of the guest like and appreciate. If I can provide any assistance, please don't hesitate to contact me directly at +390639720948. Best Regards Customer Care Department Best Western Hotel Spring House

"Simply a Superb Experience!"

5
03/11/2015

We were in Rome and needed to find accommodation in a hurry. Fortunately, we found this hotel. Adjacent to the Vatican Museum, its first plus was its location. And everything else was a positive from the time we arrived. Our room was spotless, airy and very accessible. Excellent shower and toilet facilities in spacious bathroom. Beds, pillows generous and very comfortable. The restaurant/bar/breakfast area though small, was more than adequate for our needs. Breakfast buffet left us wanting for nothing. But the staff. All of them - front of house, bar, restaurant and housekeeping - I have never experienced such a level of friendliness, helpfulness, courtesy and professionalism. The finest group I have ever experienced. And to top off our stay, I requested a taxi to the airport. The one they arranged was retained by the hotel. The Moroccan driver had very good English (all the staff had) and his good humour added to our stay. As an addendum, my grandson was with us and his 15th birthday occurred on the 2nd day of our stay. We got back to our room after a day sight-seeing and he was greeted by a birthday card and basket of fruit from the hotel. They obviously noted his date of birth on his passport. A nice touch indeed.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you for your lovely review, nice words and for the compliments that we all have appreciated and we are pleased to read that you also enjoyed the hotel position being so close to the Vatican and Sistine Chapel along with the room size and cleaness. We are so happy that you loved and appreciated our guest birthday treat :) We care about our guests. Thanks again for the positive feedback. We are so glad and proud when we hear that the experience with us was superb. Follow us on facebook, twitter or google plus, if you fancy, and we can keep you updated about our property and events going on here and in our beautiful Rome. Looking forward to welcoming you again in our hotel for your next vacation in Rome. Best Regads Customer Care Department Best Western Hotel Spring House

"GREAT SERVICE in the restaurant! Gluten Free friendly is A ++++"

5
29/10/2015

The plus is the staff- specifically in the restaurant. Wonderful place for Gluten Free diet. To start- first night we were exhausted and chose to stay in hotel for dinner. I think the waiter was also the cook, since there are very few people eating there except for breakfast. He couldn't have been more accommodating. The menu had enough selection, but the server prepared what we wanted to order, and made us feel so special. Never underestimate a good meal with excellent service. That dinner was one of our memorable times in Rome. Additionally, the hotel has prepared box meals that are Gluten Free- that include cereal, pastry, and other goodies. The wait staff was also very very accommodating. They took their time to show us each item on the buffet (which was a large hot and cold assortment-beautifully prepared), and tell us what was Gluten Free and not. Happily, most items were gluten free. Because of the spectacular dinner, and the great breakfasts, I give the hotel 5 stars. The negative- the room size is small. Extremely small. If one person wants to pass to the other side of the room, you have to sit on the bed and lift your feet off the floor. With that said, the rooms are very clean and you don't spend that much time in them anyway. We opted for the rooms with balconies, and though we didn't use them much during our 2 day stay, it was wonderful to sit outside. Also great to see the Vatican, especially lit up at night.

ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review
Dear guest, we are proud and happy to read your nice words upon our breakfast and restaurant service! We will report your comments to our food and beverage staff. Rooms sizes differ according to the typology of room. Next time try our junior suites for a still more comfortable stay.

"Good hotel"

5
29/10/2015

Stayed in a family room, two adults plus two children. The room was spotless, with bed linen and towels changed everyday. The breakfast was really good and staff were very attentive. The location was also vey good and we felt very safe in the area. Hope to visit again next year.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Thank you so much for your nice words that we all apprecciated!!

"Very close to the Vatican"

4
26/10/2015

I went with my 2 sisters, ( all of us early 60s and our mum, 80+) as a birthday treat for our mum. As we would be arriving between 1300-1200 hours we emailed the hotel prior to the trip and asked to be able to sign in on arrival. Unfortunately the room was not ready, and even though they gave us a free welcome drink while we waited, it was annoying to think we were wasting time in the hotel bar when we wanted to get on with the sightseeing. However the room was lovely, in a modern, minimilist style, with a lovely bathroom containing quality toiletries and copious amounts of fresh towels. Our room was a suite with an upstairs area containing a mezanine level where there were two more beds. This area could easily have contained another wardrobe to allow the people using the mezanine to store their clothes there instead of having to come downstairs every time to use the only wardrobe available. The other drawback to the room was that there was no window in it which could make it seem a little claustrophobic. There were good tea and coffee making facilities in the room and a tv on both levels. Also the contents of the minibar were complementary. Breakfast was good with a nice selection of cereals, pastries, meats and cheese. The scrambled egg was delicious but the bacon was a little too crispy for my liking. Wi fi was freely available in the public areas.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear guest, thank you so much for having chosen our property in your visit to Rome and for your nice review!. All your suggestions will be taken into the attentive consideration of our management. We remind you that the wi fi is also available from the rooms.

"Good location"

4
22/10/2015

We stayed here October 2015. The rooms, although small were adequate for our needs as we were out all day. Rooms were cleaned each day. Breakfast was good, although a small, busy area. Good news for coeliacs, as they are catered for as well. Staff in the breakfast room, courteous. Staff on reception courteous, but didn't go overboard with the smiles. The poor guy on the bar at night was run off his feet altogether, he dealt with the bar, the dining area, room service, taking payments for the drinks and food, clearing away the glasses, plates etc. at time we thought it was like a clip out of 'Faulty Towers', he was always very polite and friendly but he does need help in this area. The hotel was close to the 'Cipro' metro station, bout 7/8 mins walk, bout a 10 min walk to the Vatican and St. Peters Square. Would definitely return.

"Cute rooms, ok location"

4
14/10/2015

It is right by the vatican. Yet it's far away from most of the other places. To get anywhere you need some sort of transportation The staff were quite friendly and so helpful. Yet the hotel isn't that inportant.. since you will always be out having dinner somewhere or sight seeing

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Delighted to note that you r appreciated along with the location ( being so close to the vatican museums ) also our staff attitude. It makes the difference. We are also not fat from the other landmarks and sighseeing in Roma as we are just 5 minutes walking from the Subway and we have 3 differents line busses taht reach the city centre in a very short time ;) Hope to see you again for your nest stay in Roma. Best Regards Customer Care Department Best Western Hotel Spring House

"Great Location! Great Staff! Great Service!"

5
13/10/2015

My husband and I stayed here approximately one week in October for our anniversary in the "Fashion House" junior suite. It was great. The staff contacted me via email about a week prior to our stay to assist with our transfer to/from the hotel and the airport. We chose to take public transportation (one bus to Termini train station and one single train which let us off within 1/2 mile walking distance to Hotel Spring House). Upon arrival, we were greeted at the reception desk and asked to wait in the bar/lounge area where we received a complimentary drink/pastry while our luggage was stored and our room prepared. We received a map of the city and several wonderful places to have dinner. These recommendations by Paolo were probably the highlight of our stay at Hotel Spring House. Every night/day, we asked the staff where to eat and their recommendations exceeded our expectations. Ricardo at the bar/lounge seemed to always be working...and smiling. Everyone in the hotel was really very pleasant. The location of the hotel was great. The "housekeeping fairies" came into our room each day while we were out exploring and serviced the room exceptionally. We should have tipped...seriously! They were remarkable and invisible!!!

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, We are very happy to read that your experience with us was very positive and taht you have appreciated also the tontact we have with our guest before their arrival. We take take care and keep in touch bfore, during and after the stay :) ? Our staff is very attentive to all needs of our guests and ready to solve any problems and give good tips and I am glad you had the chance to experience this skill very appreciated from all our guests. In our Junior Suite ( Fashion Rooms on two levels ) our guest can find all the comfort that make a difference during the stay. It has been a pleasure to have you as our guest and we do hope there will be another chance soon. Best Regards Best Regards? Customer Care Department Best Western Hotel Spring House

"A Good Hotel"

4
12/10/2015

This hotel is so convenient for the Vatican Musem and also St Peters Square and the Basilica. All the trips go from just round the corner at the bottom of the steps near the Vatican museum and at the end of a long day (we did an 8 hour trip) , it was so good to know we did not have far to walk. The rooms were clean, the bed comfortable, the water hot for aching feet! A great breakfast to start off each day. Nothing was too much trouble. I thoroughly recommend it.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval. We are glad that you appreciated the hotel service, the amenities and the location : we are so close to the Vatican and the neighborhood is very safe and plenty of restaurants and shops. Hope to see you again for your nest stay in Roma. Best Regards Customer Care Department Best Western Hotel Spring House

"Good hotel, convenient location"

4
08/10/2015

We stayed 2 nights at this hotel. The hotel was a bit jaded and needs a bit of refurbishing. The room was small but adequate and the bathroom very clean and nice. Breakfast was very good. The service staff were very helpful. The hotel had a private underground parking; this is why I chose it. And also because it is very close to the Vatican. There is a metro stop very close by which will whiz you into town in no time. We took taxis a few times - it cost us 13 or 14 euros to get to the Colosseum. But I do have a complaint against this hotel. When I booked the rooms through Best Western site, I had given a credit card which was valid at that time. It had reached its expiry date before we travelled and I had it renewed (same cr card number, new expiry date). While we were already enroute, a couple of days before we arrived in Rome, I received an email saying that if I did not call back with a new credit card, our booking will be cancelled!! On making an expensive 'roaming' call, they wanted me to send my credit card details by email. I refused, saying it was unsafe - for which I was laughed at!! How ridiculous - everyone knows that one cannot send credit card info by email!! The alternative was to call Best Western line and give them the new expiry date. The local line sent me to an italian speaker and so I had to hang up and try an even more expensive call to an English speaking country. I gave the new expiry date and I was assured that they would inform the hotel but guess what, the hotel emailed me back saying that my booking was still not confirmed (mind you, I had booked 3 whole months in advance!!!). I called back the hotel and finally the lady agreed to take the new expiry date by phone. Why was I put through this agony and expense when I was on holiday when I had done all that was right? Frustrating!!! I blame both the hotel and Best Western booking system.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Dear guest, We are glad that you appreciated our location, the garage and the services of our hotel . We inform you that our hotel has been recently refurbishing. Less than one year ago we have renovated some of the rooms and we have enlarge the hotel, building a new breakfast room and the fashion rooms. Regarding what is happened with the credit card, it has to be valid either when the room is booked and before check-in. This is a guarantee in case of no show and the credit card cannot be expired. It should be a guests' responsibility to update the information in case of expiration prior to check in. For this reason we contacted you giving the chance to update the credit card online or sending us a direct e-mail since our accounts are secured are verified. Here at the hotel, we do not accept credit card information over the phone, in this case you need to call the toll free number of Best Western. We believe that among these solutions the guests can make a comfortable choice. We regret that you, on contrary, had a frustrating experience. We are sure you can understand that hotel cannot hold reservations that are not guaranteed. We would have been very pleased to explained all this to you during your stay with us, but hope that now it has been clarified. Thank you for sharing your experience, kind regards Customer Care Department

"Great Hospitality!"

5
27/09/2015

In a city where hospitality is rare we found an oasis of pleasant people giving great service! The facility is well run by people that seem to enjoy their jobs. The owner is hands own, especially in the restaurant area. We would definitely recommend this hotel to our friends!

ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review
We would all like to thank you for all the nice words on our staff, location and services but especially for your intention to reccomend our property ! We do look forward to your next roman holiday!

"Nice hotel, but room was too small"

3
27/09/2015

To start with it, I probably would give this hotel a higher grading, in alignment with the many positive reviews on Trip Advisor. The location is great, close to the Vatican, the staff is extremely friendly and helpful and the price is right. There is a small bar and a nice breakfast room. I appreciated all these details very much. Neverthless, the single room that I booked (see photos) was just too small, reniniscent of a pullman compartment on a sleeper train. Not that I tend to be claustrophopbic, but this was just too small to be put on the market, as it had more the size of a walk in closet. I did not complain, because I stayed one night only, but if I come back, I will make sure that I get a larger room.

ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review
Make sure to reserve one of our Fashion room or Spring room: we have many different typologies of rooms for everybodies' need!

"Friendly helpful staff"

4
24/09/2015

The hotel is located near the Vactican, two metro stations and has plenty of restaurants nearby to have a meal and a drink. The staff were all lovely apart from one lady who was working in the kitchens early in the morning when we went to get an early breakfast who was rather abrupt. The free breakfast is very good with plenty of cereal, bread, pastries, juice, fruit and a fried breakfast with crispy bacon and scrambled egg. The rooms are cleaned every day with free wifi but are a bit small. If I could improve something I would make the air conditioning better. Overall we really enjoyed our stay and thought the staff were very friendly and helpful.

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
Thank you so much for your nice words that we have all really appreciated. Thank you also for your suggestions on how to improve: we seriousely take all your opinions into the right consideration. They will surely help us to still improve!

"Good accommodation but tiny room"

4
23/09/2015

The hotel is well located close to the vatican and "Cipro" metro station in addition to access to buses. If you like to walk you can walk to many places such as Poppolo Piazza or Spagna besides Vatican City. The hotel offers free mini-bar. The single room is very tiny, but if you do not mind that the rest is good. In general it was a good stay (internet was good, breakfast was ok, and service was good).

ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
As you might know our hotel has bigger rooms for more comfortable stay. Thank you for your nice review!