The hotel is located close to the university and the new hospital of Roma Tor Vergata. Close to the "Grande Raccordo Anulare", the Highway Rome - Naples and just 15 minutes drive from Anagnina metro station, the hotel is a perfect start for your trip in Rome. Tailor-made for business or leisure customers, the BW Hotel Roma Tor Vergata has been completely and carefully restored in December 2009 offering every kind of comfort and adopting the highest international quality standards now required by the most discerning customers. Tourists will be fascinated by the warm and relaxing interiors, featuring furniture, fabrics and colors, created to provide wellness and relax. The wide Hall and Bar, with their comfortable and refined lounge-rooms, are provided with free Wi-Fi connection useful for business clients. Our 24hour staff will take care of guests, giving information and advice on Rome and its surroundings. The 211 sound-proof rooms (22 single and 189 double/twin - extra bed on request) are equipped with air conditioning, direct dial telephone, safe, hairdryer, mini-bar, LCD television and Pay television. The roomy restaurant is a suitable space to arrange breakfast for groups but it also offers special Italian dishes at lunch or dinner. The five conference rooms (from 10 to 150 people) with business services (fax, photocopies) to host congress, meetings and events. Complimentary to our guests: Wi-Fi connection in the whole building Fitness room Outdoor swimming-pool Parking Shuttle bus to/from Anagnina metro station Enjoy your stay.
The rooms are small, paint falling off the ceiling near the door, the beds are bad. They have Air Conditioning in the rooms which dont work. Had to call the front desk plenty of times before we got 1 fan which stopped working in the morning. No facilities in the room. Breakfast was very average and both the days we got down for breakfast, the eggs were over and took way too long to be done. On the 2nd day we were harshly spoken to by the serving staff in the restaurant saying that breakfast for our group would be served to us only at 9 and we cannot use the restaurant before that (8:30am) is when we went in to grab a coffee and some bread. All in all very average stay and too far from the main city as well.
Do not get fooled by the Rating of 4 Stars on the Hotel Portal. This is a Budget Hotel th at the best - no Room Service, no Tea / Coffee Maker in the room, in fact you cannot even carry a cup of coffee into your room from the Bar ! Makes you wonder as to which century you live in !!! The Hotel is situated around one hour from the City Centre by Metro - you need to start at Torre Gaia and change from San Giovani to reach the Roma Termini from where all Rome City Tours start. This is a big challenge that you realize when you stay at the Hotel. There is one Restaurant with a terrace view with a very limited food menu and with an average food taste. Breakfast is below average as well. All in all, it deserves a Single Star Rating and not the Four Stars that the property claims. If you are on a Holiday with the family, stay away from this property.
just got back from an amazing time in rome, after reading the reviews about the hotel I was sceptical about it but it wasn't that bad at all it was clean the pool had water in it but needed the leaves taking out, the staff we not great only 1 woman was very helpful with directions how to get to the tram stop she got another member of staff to drop us off at the tram stop, the area isn't the best it is scruffy the driver of the taxi we had did say every place there is a Bronx and this is romes Bronx but with it being like that I felt safe, there is 2 supermarkets and a McDonald's a 5 minute walk round the corner. would I stay here again yes with all the mixed reviews it wasn't bad at all
My partner and stayed in 6 nights and the hotel looks very clean and modern, a bit weird at arrival as we booked the room and it was ot available to tecnical issues so we being sennt to another hotel wich we drove for another 30 minuts to reach the location, the hotel was called vintage and we stayed just one night,very nice view from the room and there was many shops around the hotel. The next day we went back to the best western tor vergata hotel and the room was clean, the housekeepers were very friendly and very nice to us. the breakfast was espectacular, you have many option to choose, pastries, beans,cheese, eggs, juices, yougurt etc... The waitresss was very kind a lovely, dont remeber her name but she had black straifgt hair and black eyes. The conts: Location and area, is in a midlle of no where, we went by car so we could managed but if you go by transport you have to walk few minutes The tv was not working, we have to call many ttimes they to fix it, Air conditiony wasnt working Swimming pool was dirty with bugs and flies One of the receptionist was very rude, i have asked her if someone can clean the room as no one came to clean it. she said did you put the sign on the door? i said yes and no one came in all day, she didnt sort it out, she didnt let me speak and she responf ro me whit a big actitude. overall the other receptionist where ok but she was very rude. i dont remeber her name but she has medium straight blond hair, Pros: breakfast waitress housekeepers
As other review says, this hotel is located in downtown area where you need to travel to Rome centre by metro to visit main attractions. It is few minutes walk from hotel to the closest Metro station (MC), then change to other metro to Rome Centre which take around 20 mins to half an hour to Termini (the main station). Hotel has a shuttle bus running at certain time that takes guest to metro station. We found the area around the hotel is dirty, as over flowed bins everywhere on the street and some local people are not that friendly to tourists. However, it is very easy to buy or eat something as shops and restaurant are close by. We had a double room at hotel. It is clean and comfortable. We had clean towels every day and no problem with hot water (as other people mentioned in their review?!). Hotel has a fridge, TV and air-con. Internet is available in the room which is really good. However the aircon seemed not able to be controlled by us but can be reset at reception?! All staffs are friendly and helpful, especially reception, they helped us with direction to the centre and printed out boarding passes for us :) Restaurant staffs are as well very friendly, thank you! Breakfast is great, small buffet with cooked breakfast, cereal and selection of pastries, tea, coffee, you can also order cappuccino, espresso or latte if you prefer. We also used Gym and swimming pool on our last day. The only suggestion I would make is -- GYM could open earlier than 8am, as most people prefer to work out early in the morning. I would use it every day if it opens at 6:30am or 7am. -- Our room was a quite noisy when we had 'noisy' neighbour living next room. As we felt wall in our room vibrates each time when they closes their bedroom rooms to visit each other....Also in the morning, we can hear dogs barking consistently outside our window ... --- this is the only hotel we stay doesn't have no tea /coffee making facilities provided in the room We enjoyed our stay overall, and would recommend it to friends and families.
Upon arrival the hotel does appear to be in a poorer area outside of the city however it grows on you! There's multiple useful and cheap supermarkets and a delicious pizza restraunt a 2 minute walk away. As stated, the hotel does have a shuttle bus to the metro however we used this the first day and the driver did not speak any English to us on the journey and did not tell us the picking up point is different to the drop off! The hotel allowed us to wait 1hour 40 minutes! When we complained about this at the reception, they did apologise but with a blanket apology, didn't really care or offer anything! After this we did not use the shuttle bus at all and instead got the bus (just across the road from the hotel) and it was a lot better, plus you get to see more area. We stayed for 7 nights and the water went off twice during the stay. This meant no flushing of the toilet, no shower and no tap. We called reception about it and they stated the whole area had no water however when talking to other people theirs had never gone off?! The website also states they have an indoor and outdoor pool. I still have no idea where the indoor pool is?? but the outdoor pool was not filled at all during the stay (I bought a bikini especially) and does not look as nice as the photo they have provided anyway. Two nights before we were supposed to check out, the hotel checked us out early (for no reason) so upon arriving back at the hotel after a day around Rome, we could not get into the room. Ridiculous. However, the reception did sort this out relatively quickly. Still ludicrous as all of our belongings were still inside the room. The roof top restraunt is very nicely decorated however out of everywhere we had eaten in Rome it was the worst and I would not advice spending money for dinner there (go around the corner instead). Not a lot of choice in drinks either but the wine and beer were nice. All in all, there is no chance I would stay at this hotel ever again. Not because of the area or the length of the time it takes to travel into Rome centre, as it is easy enough but because of the incompetence of the staff and the multiple issues we encountered, to which there was a lack of apology and no attempt to make us feel better about the situations. Tiny plus side to the hotel, it was very clean. If you do stay (bad idea), the transport is cheap and you just get a little ticket for around €24-26 for a week which is used on all metro and buses! Don't rely on the hotel for anything!
We checked in for a week. It started off okay, arrived in the early afternoon and had no plans for that day other than to relax by the pool we had seen advertised. The pool unfortunately was empty, full of leaves and rubbish and that did not change for the entire week of our stay. There is no indoor pool. On the first day we opted to get the shuttle bus provided for free to the nearest metro station, which was nice enough on the way there, got dropped off and told to meet back there at 7pm. Off we went for our lovely first day in Rome. After an exhausting day we made it back to the meeting point for around 6.30pm, another couple arrived around 6.45pm, we waited and waited until 7.30pm and still no sign of the bus driver. We eventually had to figure out which bus to get, as our phones couldn't call the hotel, luckily enough the metro ticket you buy also covers the buses and so bus number 20 was our ride from then on. Every 7 mins or so. We eventually arrived back at 8.30, went to speak to the people at the desk, all we got was a half felt apology and told that we were wrong for not being at the right meeting point, however it wasn't just us that hadn't been told the current place, so no, it wasn't us, the driver in the morning had neglected to tell us we had to meet at a different point. We also lost water at 2 points during our stay, no taps, showers or water to flush the toilet. This lasted for at least 3 hours each time and meant after a hot sweaty day of walking around we couldn't shower. We were booked in until Thursday, however on the Tuesday when we got back the door card didn't work, I took it down to the front desk and was told we had checked out? I asked how was that possible seeing as all our stuff was in the room, I got a quick fumbled apology and our card was reactivated. The cleaning staff I have to say get a 5/5 they were perfect every day. Clean bed sheets, towels, cups ect. Very pleasant and clean room. The only other saving grace for the hotel is the local shops. Very convenient to have a cheap supermarket near by. Finally, if you do make the mistake of booking this place, check out the pizza joint in the shopping centre. It was our favourite place in the whole trip, amazing handmade pizzas, and try the supplì, they're a local gem!
We booked this hotel through Love Holidays for 4 nights stay from 10th to 14th April 2018. No issues with Love Holidays as our holiday to Algarve booked through them for February 2018 half term holidays and stay at 4 star Eden Resort and spa was excellent. As for Best Western Roma Tor Vergata we can't say the same. We were checked in on 10th April night by a male receptionist who was nice and welcoming but the female receptionists were utterly arrogant, rude and racist. Dariana was the rudest receptionist I had ever come across in a hotel out of my many visits to several countries. They should be trained on hospitality and how to treat guests from many different cultures and nationalities. We are British of Asian background. I had newly grown short hairs after losing my hair to chemotherapy for breast cancer last year and they even had the discourtesy to laugh at my appearance. So rude and arrogant and totally lacking in hospitality. The Hotel was nice and clean but the surrounding area was very dirty. Coming from UK to another European country, I was shocked to find at least 3 overflowing bins in the pavements near the hotel and to avoid walking on top of the dirt, we had to walk on the road with cars coming from all directions very fast. This was a nightmare. Despite the dirty location, the hotel was charging an exorbitant city tax of €6 pp per night and as we were 3 guests charged us as much as €72 for 4 nights. Though advertised as close to Rome city centre, we had to take a 1 hour bus ride and 30 mins subway ride to get to Termini station daily to do Rome sightseeing. Worst part of it all was the airconditioning was shut off despite 16 to 20c hot temperatures. When I rang the receptionist about this, I was rudely told that airconditioning was shut down because it was still winter in Rome which I found to be utterly ridiculous and we were asked to keep balcony door open. We were coming from UK where it was spring and to be told it was winter in a Mediterranean country such as Rome with such high temperature was really a shock. The room was overcrowded, very hot and the area was rough and we didn't feel safe to sleep with balcony door open on the 1st floor. It was more like hotel was trying to save on energy costs by shutting down AC at the expense and discomfort of guests. Heat and lack of ventilation was also bad for me with my breast cancer background. With AC shut down and no kettle with tea, coffee in the room, it was not a 4 star hotel. We were so glad to check out on 14th and take a long train ride to Venice which was a beautiful and clean city with waterways and cheaper city tax of €3pp per night.
The Best Western really didn't disappoint: polite staff, super clean and comfortable room, and very good breakfast. My room had a nice balcony and good tea options. Very good bathroom and shower too. Would love to come back.
We were here on a group tour in Europe. Rooms are very average, however the breakfast was good, with limited variety. Hotel is very far from the airport. We stayed here only for a night. Only, it is located in a quiet place.
Hotel is absolute crap, the area is run down not safe, miles away from Rome, food terrible, the service was laughable! I wouldn't let my dog stay there! Was ment to be here for 5 days but checked out after the first night! PLEASE AVOID!!
The best "hotel" for refugees! CRAP HOTEL. Food is execrable... Drinks are execrable... not original and worst possible service!!! Full of Chinese workers and Filipino... Breakfast is cheep - worst coffee ever... Only the cleaning crew is trying their best!
Tor_Vergata, Front Office Manager at Best Western Hotel Roma Tor Vergata, responded to this review
Dear Guest, We are really sorry that your stay has not been appreciated. What has been said does not correspond to reality! Restaurant and breakfast is one of our best service and we always receive a great reports from all the guests, We inform you that there is no chinese or Filipino Workers in our hotel , you probably confuse them with our guest that caMe from all the world! Best regards cristina
We stayed here only because it was close to the Italian Space Agency where my husband was attending a meeting. The rate was 70 euros and it showed. It was comfortable enough as a place to sleep. I will list the pros, cons, and some general things that US travelers might expect that this hotel doesn't have. Pros: Low cost Pleasant and helpful staff; They spoke enough English to answer questions. The room had a mini-fridge, TV, phone, and a safe. The bathroom had a medium sized vanity around the sink. (I note this because that other hotel I stayed in just had a sink.) There is a bed, two night stands, an ottoman, luggage rack, desk, and plastic straight chair. The wardrobe had 3 hangers, a small chest of 2 drawers, and the safe. There were two shelves under the TV that we used to store items. Room had a balcony. Our room was over the court yard and was quiet The bed was comfortable. The bath towels are large and absorbent. The hair dryer is attached to the wall. It has two temperatures. You have to hold down the ON switch the entire time you blow dry you hair. The toilet in the room was "running" and the staff quickly corrected the problem after we reported it. There is a bar and a restaurant on site with limited hours, and was expensive. It is very near the Metro line C stops (but line C does not go all the way to the main tourist sites. You would have to take a bus from the end of the line) Hotel offers a free shuttle to the Metro line A (Anagnina station) once an hour. You need to sign up for it. Line A goes to Termini station. The breakfast buffet included in the price was very good. There were hot and cold items. They were the same items each day. Pastries, fruit, bread, dry cereal, yogurt, scrambled eggs, beans, wurtzel (similar to frankfurters), and bacon (but not like American bacon), American coffee, hot water, and a good selection of tea. You can get Italian style coffee if you ask. The lobby is large and has lots of seating in various nooks for gathering with your group. The decorating was nice. Cons: The wi-fi connection was often dropped and it was not fast. Very frustrating if you depended on it for business. Although the hotel's web site claims to have dry cleaning and laundry service, it does not. I was directed to a Launderia across the street. I expected a coin laundry. It appears to take in dry cleaning, and does laundry on site. It cost 14 euros to wash and dry one load. I was there to start the load with the correct temperature, but they transferred the wash to the dryer and even folded the load. The staff spoke a few words of English (I only know a few words of Italian, enough to select the right temperature.) That was a nice experience over all. The room was very basic and a bit too small for the size of the bed. On the foot of the bed, there was a path one foot wide between the bed and the shelves under the TV. The legs of the bed were right on the edge and we were constantly stubbing toes. No alarm clock. We had to keep our suitcases out because there was not enough clothes storage for five days of two people's clothes. This made the room more cramped. There was no furniture on balcony, so we could not really enjoy it. We would have had to drag the desk chair and ottoman out there. The only cleanliness issue I notices was that there appears to be black mold in the shower enclosure. I was too busy to point that out to the reception staff. It is easy for the cleaning staff not to notice, but when you get in and close the doors, you see it. The neighborhood looks to be a poor, run-down neighborhood. The sidewalks had weeds and trash. There were 3 huge dumpsters next to the hotel that were not emptied during the 5 days we were there. I could see people scavenging from them. I would not go out alone or at night. General notes: (This is not criticism. Just some things are different than US motels) The room key card must remain in the slot by the door for the lights to stay on and for most of the power outlets to be powered. Only the outlet under the TV remains powered when the room key card is gone. (I had expected to be able to charge my iPhone while at breakfast, but no.) There will be a lot of armed police loitering about (carabineri) I am guessing that they are attending training classes at the police station in the next block and stay in this hotel. They keep their police vans at the hotel and they are gone during the day. They seem like nice fellows even tho they are armed. There are few places to eat within walking distance. There is a shopping center a block up the street with a food market (Simply Market) They have food and beverages, including fruit and cheese, and a prepared food section. We bought several of our meals there. I recommend the chicken cacciatore. We bought paper plates and cutlery and ate in our room. One hint: if you buy fruit, you need to note the number associated with the fruit and weigh it at a station in the produce section. We are used to having the produce weighed at the register, so we missed that until we got to the register. Another customer took my husband back to weigh the fruit (we were holding up the long line, so I felt bad.) You also need to bring your own bags or buy a paper bag. We bought a reusable bag, since we would be there a few days. I also noticed many people using what I guess would be "food stamps", government assistance, to buy groceries. It was another indication that this is a poor area. The shopping center has a general store that stocks almost everything you could use. I did not notice if a pharmacy was there. There is a post office and a police substation in the shopping center, so I felt safe there. You should bring your own washcloth or loofah, and your own shampoo, hair conditioner, bar soap, and body lotion. The hotel only has pump hand soap by the sink and a shower gel dispenser in the shower. Be sure to research how to use a bidet. separate towels are supplied for it. Try it at least once. I can see the advantages.
Hotel was full of armed riot police "carabineri " & don't go out at night I was told by the receptionist on that I left with no refund from either the hotel or loveholidays, so not the relaxed time I had envisaged sorely disappointed
Im a student in Rome and decided to stay here for a week to do an exam before going back to my country. Even though the hotel was cheap it wasn't worth it. The rooms were clean and tidy yet very small and lacking some surprising things (for instance the shampoo and shower gel were the same as the hand soap) , and the thing separating me from the other room was a door so i could hear anything they did and I'm sure they heard me too. And as for the wifi it NEVER worked and i was on just the 2nd floor! The breakfast was awful, repetitive and technically uneatable (even the bread was solid hard). The area around of the hotel was expectedly dirty and boring as it was outside the city center. But most annoyingly was the treatment i received from the hotel secretary. Not only were they unfriendly and unhelpful but also disrespectful in many ways. I'd rather pay a couple of extra bucks and stay in a peaceful and friendly environment!
Tor_Vergata, Receptionist at Best Western Hotel Roma Tor Vergata, responded to this review
Dear Shadi, thanks for expressing your opinion and we are very sorry that our hotel did not reach your expectations. We try to do our best every day to ensure you enjoy your stay and we apologize for the inconvenience created. We hope that you can come back again and visit us to give us another chance and prove our continuous improvements. Best regards, Nicole
Read reviews and was extremely wary beforehand. The staff were polite and very helpful. The hotel was very clean with all amenities working......pool, Air con (and we needed it), Gym. WIFI strength questionable. Restaurant was fully stocked in the mornings for breakfast with I would say too much choice. We used the shuttle service daily offered by the hotel and both drivers were lovely. The rooms were not a great deal smaller than most business hotels but if you are off for a city break they were just right. The local police did park their vehicles in there, but they seem to be at staying over for training at the local offices etc, just 45 seconds walk away - no apolyptic street disturbances to control during our visit. I didn't give five stars due to location. All large cities have these places, tower blocks etc. However at no time did I feel worried and I found the local folk lovely. It is a stretch to the centre of Rome but yet again its part of the break - people watching on the tube and buses. One thing which will last with me for ever is the rubbish, it's basically everywhere......but that's the city of Rome they can't cope with the rubbish for ome reason!
Situated in downtown, this hotel has an odd location. Neither is it closer to the city nor is it exactly close to the airport. that is compensated by a train line that runs closer to the hotel, and takes you to the city That being said, the accommodation was actually decent. The rooms were compact, yet neat. Not exactly the best view from the rooms, though. Food was good, breakfast had decent number of options. The reception hosts a number of games to pass your time; with exception of the pool table. The staff was helpful and catered to our needs patiently.Would recommend for a night's stay or even a short one.
The rooms were small, lifts very slow & small. Our tour agent booked triple sharing room so basically they converted double room to triple, it was congested. Breakfast services were not good at all. Only basic food was provided, there were no fruits at all.
This hotel property us decent, with clean rooms, though the rooms are little smaller then i had expected, but the aircondition was working, surprisingly for this category of hotel in rome.. breakfast was ok, the staff at the reception is also good and responsive to the guests queries... only drawback to this hotel is that it is located way too far from the city center. and its also not too safe to walk around in this locality later in the night. overall it was nice experience..
Just wrote an email to complain - here is a copy: We booked to stay from the 2nd June 2017 - 5th June 2017. I wish to complain about the service we received upon check in to leaving early (we found somewhere else to stay at extra cost) the next morning. To start with, the hotel is situated in the most awful district of Rome suburbs to the point a local warned us not to go out at night. Whilst we walked from the subway, a group of people let off fire crackers! Upon check in, there was no welcome, no smiles, no information on the hotel facilities... just one key card thrust into our possession. We then found out to our horror the pool was shut for maintenance - not just for a day but for what looked like FOREVER!!!! This was the sole reason we booked here... no sorry no nothing. So now we are stuck in an awful suburb, but we now can not enjoy the hotels facilities. We asked if there was any outdoor space to be pointed at the car park to the front with overgrown weeds. Not good enough.... This service has upset me greatly at the start of our holiday and does not indicate the hotel being worthy of the Best Western brand. Rooms are as per photo... okay but please spend a bit more and stay in Rome.... it will be worth it!
- Bar too expensive - Pool was closed for no reason during our whole stay (7 nights) - Location not ideal if youre looking to visit Rome every day. - Hidden Rome tax, it was not mentioned to us before our stay by anyone. Both of us were charged 6€ each per night. - However the hotel was fairly quiet and our rooms were cleaned every day.
Close to University and well connected with Rome center by METRO You get a shuttle bus from and to metro station by the hotel for free but for this you must check the timetable. The price is awesome if you consider the town prices. Vicino all'Università ed alla Metro con servizio di bus navetta.
Generally poor and not comfortable: noisy rooms, paper thin curtains, shower screen tiny so floor gets soaked, window did not close fully. Hotel situated in very rough area with police storing their riot vehicles in hotel carpark.
The area that this Hotel is stationed is not one of the best in the entire Rome. It is more a hotel of groups of travelers staying 1 night (two at the most). Around the Hotel area there is a small Shopping Mall and two Super Markets that somebody can found anything. There is a Pizza Restaurant named "io e Valter" where we had the best pizza ever (prices are good/trip advisor prize). Rooms are Just to be fit in but clean with good service and very polite and alost perfect at their job personnel. Breakfast is average could be better. Also, its easy to get to Metro station Agnanina using Bus No 20 (bus stop is next to the Hotel) and visit downtown Rome (35 minutes total from Hotel to Colosseum including change to LINEA B). Transportation to both airports is very easy using BUS 20 to Metro station Anaginia then Cotral Bus to Ciampino OR BUS 20 Metro station Anaginia and then to Termini station to catch the train to Leonardo Da Vinci/Fiumicino Airport.
The hotel itself is far from the city and it is like in the suburban area but with many policies. The room is small, average and clean. Breakfast is on level -1 and if you are in group, you get time to eat and reserved table. The staff is ok like a hawk, looking at us all the time. The coffee machine has variety of coffee and very nice. Overall comfy and nice fluffy pillow.
Though the hotel is well maintained and clean, the location is a bit far from the city centre of Rome. Travelling to and from city can be costly. Rooms are very small and we could barely have space to open two suitcases. Breakfast is typical continental and the spread is average at best.
My husband and I visited this hotel for 5 nights. I'm a stickler for hygiene and cleanliness and was relieved that this hotel met my standards, especially the rooms. Pros: clean, outdoor pool, gym and decent menu for breakfast, lunch and dinner. Cons: Quite far from the city centre, you have to catch a bus from outside the hotel to the main metro line and then a subway to the main centre, this however takes no longer than about 35mins in total and is VERY cheap, the bus always seemed to be free (never asked for a ticket) and a return metro ticket is only €3! The location of the hotel is in a very suburban part of town, in the sense that it is almost desolate, with a shopping centre that seemed to be closed bar one or two shops. I didn't get the sense of it being unsafe but I wouldn't voluntarily take a walk in the evening on my own! The hotel stops serving food from 2:30-4:30 which was quite frustrating and the upstairs area where you can sit from breakfast and dinner is only open for those periods which is a shame as it would benefit from being open all day as it's such a nice area to sit with a drink and enjoy the sun on the roof. Most of the receptionists were polite but sometimes you got the feeling that you were bothering them, they could have been a bit more willing to help. The waiters and waitresses were very polite however and the food was good! In conclusion this hotel is good but would definitely have benefited from being in a better location, improve the pool area (more sun loungers and parasols) and receptionists etiquette needs a bit of brushing up!
Booked this hotel for the last night of our holiday as it was supposedly 5km from the airport and the state on their website that they have a shuttle bus (with a surcharge). Emailed them twice before we arrived looking for advice on getting from Rome Termini to the hotel - no response. Found directions to nearest train station which they said that ran a shuttle bus from. Rang them from the station and they told me they had no shuttle bus so got on the local bus. Arrived at the hotel which is in the middle of what I can only describe as a ghetto and was told they have a shuttle bus. Then enquired about their transfer to the airport to be told they don't have a shuttle bus but they use a transfer service which is €50 (for 5km) They claim to have a courtesy bus to metro but would you believe it has only 9 seats and was booked out. Bathroom door won't close let alone lock. Don't stay here. It will cost a lot more than they say. Food OK. Wine is served in smallest amount I've ever seen. Would I recommend here, no way.
After reading the reviews here I was expecting the worst, but I was pleasantly surprised by the room and hotel - clean and comfortable with the restaraunt being quite nice. The pool was also quite clean and inviting The downsides are that the hotel is in a bit of a dodgy neighbourhood far from Rome (train + bus to get there), which wasn't an issue for us because we were part of a tour group. The AC is also controlled centrally so ii may be an issue if you like it alot cooler.
I had never seen such a dirty and rubbish hotel in my traveling experience....no bell desk services / no room cleaning service / rooms are very small / far away from central Rome / internet not working properly / no kitchen service 24/7 / also bus stop is far away / no care for the customers / rude staff behavior I would not recommend any tourist to book this trash hotel at any cost and waste their money
Booked 12 double bedrooms out which 4 bedroom A.C. was not working and one of bedroom was a single seater in a name of double bedroom.When compliant about the rooms they denied the fact.After a long troublesome dicussion they accepted that they have given one seater bedroom in the name of two and they cannot change the room untill the next day.Moreover their receptionists were very rude and treating us like we are under them. I sincerely request all if u got lots extra money u can spend here .Then u would be sorry as donating that money would have been much better.Moreover u get a high prestige here not bcos it is a very good hotel but bcos Their receptionists will solve problem by saying "shut up" and "you are creating mess".
After arriving in Rome and greeting our hotel transfer, we were full of high spirits. Once we got to the area the hotel was situated in, the transfer driver commented 'I hope you're going to the city, this is a bad area', which left us pessimistic. Upon arrival we were greeted and checked in by a friendly male receptionist, however this was not a sign of what was to come. Our booking promised one room with a queen bed and two singles, when we were checked in we were given two separate rooms, both with queen beds which was the exact opposite of what we asked for. We were thrilled to be informed about a free shuttle service run from the hotel to the nearest metro station, as the hotel is in the middle of nowhere. However on the first day of using this service, the reception staff had overbooked the shuttle, there were too many people and not enough seats. After squashing two people onto one seat with the driver dismissing our concerns, we hurtled towards the metro station with what we deemed to be very unsafe driving considering the shortage of seats and seatbelts. After this overbooking, we decided to book the shuttle TWO days in advance to make sure we had a seat (to be continued). On the second day of using the shuttle, we confirmed the pick up time with the driver as 7pm, we were later shocked to find outselves sitting on the side of a dangerous ant infested road waiting for the alleged shuttle bus, which eventually turned up at 8pm, a whole HOUR late and even after numerous calls to the hotel asking where the shuttle was. Despite our annoyance the hotel staff and shuttle driver offered no apology for their lateness and the hotel staff did not seem to have a clue how long the shuttle will be or where exactly the driver was. As mentioned previously, we had booked the shuttle two days in advance to avoid overbooking. On arrival at the shuttle bus pick up location, surprise surprise the shuttle was overbooked again. This time the hotel staff said it was a mistake and that we were not able to use the shuttle due to this overbooking, despite being the first party to book our place. They assured us that the shuttle bus would make an extra trip to take us to the metro, however after waiting fourth minutes, the shuttle had still not returned. We were then forced to get a taxi into the city due to having a ticketed time slot for the Vatican museum. The taxi cost around €50 and the hotel refused to reimburse us. On the return shuttle we waited a further half an hour past the agreed pick up time, again receiving no apology. On the fourth night we naively booked the shuttle again for 7pm to take us into town, surprise surprise, despite being based at the hotel the shuttle did not turn up, this time we were able to physically complain to the hotel staff however this made no difference as they did not even acknowledge our presence, and the only advice they could offer was to 'wait five minutes' or to 'pay for our own taxi or get the bus'. Fourty minutes later we were informed that the shuttle had to make another run so we could not yet get on it, a further ten minutes later we were shoved into a non-identified vehicle which did not have any seatbelts and again raced towards the metro station with a driver who clearly thought he was Louis Hamilton with an average speed of 100km an hour. Aside from all of this, we had a lovely view from our balcony of some overflowing bins complete with rotting and smelly food. Upon check-out the hotel staff surprised us with a payment of €144 for 'Rome room tax' which we were not told about neither by our holiday company or by the hotel on arrival. Despite all this negativity, the bar and resteraunt staff, as well as only the MALE receptions were very friendly and helpful. 100% would not recommend this hotel to anyone unless you want to fear for your lives, spend a fortune on taxis and other surprise costs, and spend the holiday smelling of bins.
Well.. Although i am a diamound Select member in the hotel group best western! I did not get any recognition ^_^ although the staff is nice but seems they just doing thier jobs. I believe they too upset of the hotel condition! It have a shuttle bus takes me to the university which was a great privilage to me.. The restaurant in the 5th floor also is very nice.. Tiny Gym but ok for routine workout.. Tiny swimming pool.. There is lack of communication little bit and misunderstanding may be because of difference in cultures but overall Ok experience for business or solo travel for study but not for leisure travelers. Hotel have nice entertainment too like ping pong table billards and TV hall next to the bar
Booked by Group Thai agency tour. Location very far from Rome downtown. 40 minutes by taxi (with 50 Euro to get in town) I loved these hotel that had many towel selection in room; Good variety Breakfast choices. More shower space area. strong WIFI. Good Reception information helpfulness. Good prices. They had Bar & snooker area also (But I have no time to use the services) All in all, Love these stay!!
My experience with the hotel overall was quite moderate, however the pool was in a ridiculous state. It clearly hadn't been cleaned for days, went in for two minutes before realising how bad it was so got out and just stayed on the sun loungers (of which there was only 5 or 6 of) for the remainder of the day. It was disgusting, thousands of dead bugs in the pool, shower by poolside didn't work, poolside not maintained, shed window smashed, etc. My foot got red later on that evening, figured I had just stood on something, gradually got worse and once I was home learned that it was athletes foot. Obviously can't prove it but I'm 100% convinced it came from the pool/poolside. Otherwise the hotel was admittedly not bad, staff were mostly friendly, food was good - nothing special, inside of hotel was clean. Police seemed to actually stay in the hotel as loads of vans/cars outside every night and you could see them relaxing later on. Local area wasn't particularly nice, lots of graffiti, needles on the pathway to the metro, path overgrown with bushes - not a pleasant walk. Maybe this was an ideal hotel for business or groups, but for a holiday - definitely not. Although it was close to the metro that gave you easy access to Rome, this was the only benefit however. WiFi was also terrible, couldn't even load Google outside the lobby - and we were only on the second floor out of 6 so it must've been even worse further up. Completely unusable. Would I recommend? No. Better choices around the City, even though this hotel was cheap, I wouldn't return.
The hotel is quite far from the city and the airport as well. i liked taking a walk around but the surroundings were littered and filled with garbage bags everywhere. room size was average, wifi signal was good and free as well. the pool was closed for maintenance during my visit. the hotel is kept clean and maintained well, the lobby is quite small, not too spacious. the breakfast was very good, with lost of pastry options to choose from. their hot beverages were delicious as well. i loved the hot chocolate.
Very small room with good facilities, but difficult to move our body. We came with a lot of our suitcase so make us taking time to. but the room is comfort for sleeping. Breakfast is okay nothing special
Ok I stayed 3 nights for business , the hotelstaff was friendly and well they tried . Rooms are very nice and clean , aircon was working . No shuttle to the airport which is a joke , what kind of costumers is this hotel build for . The hotel as excellent conference rooms , but for business this hotel is absolutely a no go . - no English or other then Italian TV Channels - Internet worked on the first day but then not anymore , the biggest joke was when I told the staff that the Internet wasn't working the answer was yes ,(really) I ask then will you do something about this the answer was yes (suprise) and what happened well guess nothing . I was really upset and went again , the staff seen me and said "the Internet is not working " I was like "really" wow I didn't know that . - now the hotel is in the middle of a ghetto this has nothing to do with quiet area drug addicts Arround the hotel and homeless it is really dirty outside also . The hotel itself is nice and for business useless cause of the Internet and connection to the airport and city
I only stayed for one night and found everything standard at this hotel. Standard room (not spacious), standard service and standard breakfast. Neighborhood is very quiet. The location is far from center city, but not a problem as we hired a car. They served very limited variety of breakfast eg. scramble eggs, sausages, breads. Btw, there was no staff stand by at the breakfast area during our breakfast time.
I stayed there 4 nights, very good services. The room is comfy and we had all that we needed, good Wi-fi connection and all. The breakfast was tasty and the waiters were very polite and pro. The receptionists the same: very professional.
It's only April but quite hot in rome this week. As stated on booking.com re;this hotel - each room has ac. Well here ac means it's either hot or off. 1st you can't control the ac from your room you need to phone reception and they adjust it for you. 2nd who ever heard of ac that can't be used on cold air. Right now my room temp is 27 degrees. I have asked reception for a fan he told me no he is using it ha. God love anyone who stays here in the summer months.
Tor_Vergata, Responsabile relazioni con la clientela at BEST WESTERN Hotel Roma Tor Vergata, responded to this review
Dear Guest, we are very sorry for the inconvenience occurred with the temperature. Our ac system is a centralized one. In Rome, all the public structures need to follow a fixed plan to change the temperature, usually the general date is around the 15th April. Anyway, we have switched off the system in your room during your stay. We hope to see you again. Best Regards
Spent our last 2 nights here and it's a perfectly fine hotel. We walked around the neighborhood one night with no issues and there is a pretty good grocery store 1 block away. Anyways the price was great and for us since we had a car everything was easy to get to. Aqueducts, etc was only 20 minutes away. Room was decent sized with a balcony, nice workout room on the lower level, and we both thought the breakfast was good. Certainly better than any other we had in Rome or Paris. Cereal, breads, eggs, bacon,juice, etc.
Public transport accessible from the hotel and very frequent. You don't have to wait for the bus to take you to Anagnina. The best was not good. We ate the same breakfast everyday with cold boiled eggs that were coming out of the fridge. A little improvement in the breakfast section would be best. The rooms are spacious and I had a balcony to be able to enjoy fresh air. The location is good and there are shops around if one needs to get something to eat. The housekeeping was not cleaning the room, especially under the bed. The dust was pilling up and I had to request them to clean it. Other than that, I will book the hotel again should I see myself in Rome again.
Tor_Vergata, Responsabile relazioni pubbliche at BEST WESTERN Hotel Roma Tor Vergata, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our...
From termini take RER red line to ANAGNINA come out of station in front big bus terminal there from there take bus number 20 . From bus hotel best western tall signboard can be seen , bus drops few steps away from hotel on the bridge . service of bus is good ,operates every 10 minutes .last bus 11 pm hotel is safe to stay as lot of policemen stay at hotel breakfast was decent with variety room was clean
Tor_Vergata, Responsabile relazioni pubbliche at BEST WESTERN Hotel Roma Tor Vergata, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our...
The hotel it's ok. The rooms could be more spacious. Breakfast it's fine, some BW four stars has better breakfast. The best of he hotel is one of the receptionist named Nicole. She is so nice, helpful beyond her duty. She explained every single thing we asked and solution everything. Thank you again Nicole.
Tor_Vergata, Responsabile relazioni pubbliche at BEST WESTERN Hotel Roma Tor Vergata, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Staff are so helpfull but wifi doesnt work during our stay 3days. I was stay there ar 14 to 17 may.rooms are not bad.Location is very quiet Bar Staff was very good.Reception girl helpme always.? feel like home
Check in to the hotel was very efficient, fast and professional with very little waiting required. The room was clean, very comfortable beds with a nice balcony. Breakfast was very good and the service was excellent. The pool was clean and very welcoming during the hot August weather. I agree with some of the other reviewers that the neighbourhood appears a bit dubious, but I would like to give all credit to the staff(Cristina at Reception) who offered their shuttle to the nearest metro station during the day, and to her colleague who offered the same service (free of cost) in the night when we were leaving with our baggage and a tired daughter. Thank you for making our stay a pleasant experience. The only drawback is that the hotel is a bit far from home, but it is well compensated with the service and room rate.
We stayed at this hotel 2 weeks ago. upon arrival to the area, our taxi driver told us that if we had arrived at night we would not take us there because he was afraid of the area after dark. Behind the hotel there is an empty lot where the homeless camp with a sign that reads "welcome to favelas". So we tried leaving and arriving early to the hotel to avoid problems. Our 2nd night there we arrived after dark and it was very dark and scary. No street lights around. To get to Rome you have 2 options, drive which will take 30-40 min due to traffic, or take the bus and then the train. That will take you about 1 hour. The bus stop is about 3 blocks away. The bus ride is another half an hour. Then the train is another 20 min. The hotel itself is very basic, lots of Mosquitos but the employees are very nice and helpful. I can't say that I would stay at this hotel again because of the distance from Rome.
Very pleased, great value, good facilities, nice staff. Handled many guests effortlessly, room reasonable size, although tight for 3 but at cost no complaints. Food was consistently good and well priced.Would highly recommend.
The hotel is a 20-minute drive away from the city center. But considering the VERY heavy traffic in Rome, expect around 30 to 45 minutes travel time. Located near several small stores, which is very convenient for last-minute shopping. You just need to walk past some deserted buildings to get to the shops. The room itself was okay, pretty basic. - Good-sized balcony - Refrigerator - Flat screen tv, but no channels in english - Bathroom did not have a lock, but had a hair dryer and a separate sink for washing babies (??) Encountered some problems with this hotel. First, their wifi was not working. I wasn't able to check my e-mails for 2 days. Second, their aircon needed to be turned on from the reception. This was the first time i heard something like this. Breakfast in this hotel was also total chaos! The breakfast area could only accommodate around 50-60 persons, but there were hundreds crowding around the buffet area. They had a good selection, but due to the huge volume of people, they ran out of breakfast in less than a minute, since people were all scrambling to get their share! We had to wait around 20 to 30 minutes for the refills. I think they could improve on customer service.. they should hire more staff, and get a new wifi provider.
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