BEST WESTERN Hotel Spring House,  Rome

4.0/5  - based on 1155 guest reviews.
Via Mocenigo, 7, 00192, Rome, Italy - See map
+39 06 3972 0948 +39 06 3972 1047



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
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The Best Western® Hotel Spring House is conveniently located in the center of Rome, within walking distance to Saint Peter's Basilica, Vatican Museum and Sistine Chapel. Furthermore the nearest underground station, which is just 100 meters away, offers a quick and easy connection to every area of the city. International standards of quality, Italian hospitality and three generations of hotel managing experience matched all together, lay the foundations for an unforgettable stay. Our central Rome hotel with its modern and recently renewed style is your "home away from home", a magical place where professionalism and passion are melted to create an exciting stay. City fee excluded (4 EUR per night, per adult over 10 years old) and 10% VAT included.

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Room 1

Guest reviews

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based on 1154 guest reviews
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Couples Couples 299
Family Family 486
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Sleep Quality
BEST WESTERN Hotel Spring House,Rome
  • 4
    « Modern hotel, friendly staff, close to the Vatican »

    Well laid out,modern decor with good sized comfortable rooms. Staff friendly, pleasant and efficient.Very good breakfast, Limited menu for the rest of the day but the food was cooked well. Within walking distance of the Vatican.

    « ADEQUATE »

    For 2 day stay in Rome, this was adequate. Our Room was very, very small & bed was low. Room overlooked back alley which was nice and quiet. The accommodations were not particularly great. TV channels were mostly Italian which I liked since I'm fluent but bothered my husband. Hotel front design was modern. Breakfast was excellent with many tasty selections. Taxis were very expensive and it's at least a 3/4 mile walk to Vatican because now everything is blocked off with saw horses. Do not look for luxury here but a quick, inexpensive stay is all right.

    « A great Hotel neer the Vatican »

    Clean, modern rooms, very friendly staff. we had 3 days in Rome, and arrived with rented car. we parked at the hotel garage. the breakfast is great and very good, the rooms are big and very clean. this is one of the best hotels that I have been visited

    « Hotel close to the Vatican Museum »

    We chose to stay at the Spring House Hotel as it's close to the Vatican Museum and we were going to visit late at night. It was within 30-45 minutes' walk to most of the other major sites for us which we enjoyed. The hotel help us arrange airport taxi pickup which was very efficient. Thank you! The room we got was on the basement level for 4 people which was average in size. The shower room was quite big but the shower was strange in design and difficult to use. We can hear clear noises and conversations in the outside corridors, so they can hear us also. The breakfast was very good compare to others in Italy. Breakfast staff was polite and courteous. The hotel staff overall can be variable as a whole. We have to ask a few times before we got a second key card cut on our 3 days trip.


    Lots of problems with this hotel. here is the list- 1. We did not have our rooms booked according to the front desk staff, we had confirmation which we showed them from so we had a major issue when we arrived, tried to blame not true, it was down to their inefficiency 2. They don't knock to enter to clean rooms, just enter and not apologise- again and again! 3. No earplugs as a nearby alarm went off for 2 nights for 3 hours between 1.30 to 4am- I was told not their problem, go and but some- on a Sunday! 4. No ice for drinks in rooms! 5. No bottle openers for rooms, bring the bottle down. 6. un- attended bar prime time, rude staff 7. Very rude and dismissive to children 8. poor wifi 9. very noisy, outside rooms and road, no sound proofing, and no earplug help 10. phone in room does not connect to reception 11. don't book the mezzanine room, like a cellar 12. showers are small , very small. 13.price does not match what you get. some good points- good location, rooms ok, bit small but work, good housekeeping. Looks a poor management issue, probably busy enough so don't care but if you care as a customer pls avid otherwise owners will keeping on sipping wine and not give a monkey's is this not what TripAdvisor supposed to sort out!!!!????

    « Family trip »

    We booked a junior suite and were given a free kids package according to the itinery sent to us. We arrived just before midday and were allowed to leave our bags as room check in was at 1500. We returned later in the evening and our bags were waiting for us in the room. The breakfasts were highly rated on trip advisor but were standard. Nice but nothing special. Basic continental with hotdogs, very well done streaky bacon and scrambled eggs. The room was nice and on two levels. The lower level double bed was not very comfortable on closer inspection. It was as sofa bed. The mini bar was free and was stocked every day. The wifi was very poor and signal was broken all the time. Needs upgrading urgently. The location is perfect if you want to visit the Vatican City only 10 minutes from St Peters square and 2 minutes from the Vatican museum entrance. Overall the service was great. The staff were helpful and friendly.Everything else was average. Would not stay there again for the price we paid.

    « Very convenient hotel right next to The Vatican »

    This hotel was great! Super convenient location-5 minute walk to The Vatican, 20 minutes to any of the hop on-hop off bus stops. The building was old with spacious, modern rooms and bathrooms. The bar/restaurant was good and they recommended a wonderful restaurant nearby for dinner-Piacere Molise. Definitely eat a meal there!

    « Very Pleasant Long Stay »

    We reserved the hotel on fairly short notice and were given a very clean and well-maintained triple room with a shower with stall rather than a shower in a bathtub, which most Rome hotels have but which I cannot manage. The beds were very comfortable and almost no noise from the street, thanks to the location of the room facing a back street. The morning breakfast buffet was really a surprise: a full American breakfast array in a very bright and cheerful room. All members of the staff were very pleasant, including at the reception ( Daniel and Giulia and the others) to the bar/restaurant ( Riccardo and Luca), plus the breakfast and room staff. The hotel is near the Vatican, but just two blocks away is the subway that can get you into the old city quickly and cheaply for sightseeing (if you can maneuver around the throngs of tourists in the high season!)

    « Friendly modern hotel near the Vatican »

    Fantastic modern hotel with outstanding pleasant, friendly and very professional staff and modern clean rooms some with terraces overlooking Vatican grounds. Great breakfast included and WIFI throughout. Close to Vatican and Metro and numerous local restuarants for that real Roman Life experience.

    « No complainments at all »

    I stayed in hotel for business for 4 days.Hotel is perfectly located next to Vatican city and 5min walk to Cipro metro station.Room was ok,but wifi in room not so good when everybody is in a hotel.but that was not so important for me.Breakfast is great,variety of food and drinks are more then satisfying.

  • 4
    « Start of holiday »

    Easy checkin, but can't access room until 3. Luggage was waiting in our room when we got our key. Quite quiet despite hotel being full. Good breakfast and excellent service. Most importantly, great location!!

    « Great location and very nice staff! »

    I was pleasantly surprised upon arrival to the hotel. Very modern and clean, inside and out. Probably the nicest and most helpful staff in all of Rome. They were all very sweet and willing to assist. Plus they provided me with great restaurant recommendations! The room was comfy. Bathrooms are very small (but most are in Europe)

    « fab hotel, well placed and good amenities »

    We had a lovely weekend at Spring House. The original room we were shown to did not seem to be the standard we had booked, but we were moved quickly and without fuss. Room on the sixth floor with a balcony was just perfect, bathrobes and slippers in the room and another set provided for using the sauna and wellness suite. Breakfast can be taken in your room or in the restaurant, good choices and good quality food. Gym and sauna areas are very clean and modern and are bookable through reception. The hotel is well placed for getting about, we used the trams as not so keen on the metro. We travel for a birthday and were treated to a basket of fruit and a card on the day :) In all a great 4 days in Rome.

    « Another brilliant stay at this fabulous hotel »

    We stayed in this hotel for one night last week. This was our second visit to the hotel as our last visit was 4 years ago before the renovations were completed. Our stay 4 years ago was great but this visit was even better. All the renovations at this hotel have made it even more attractive. We were supplied a fantastic room with two levels which suited our family of 3 perfectly. The room was spacious, quiet, comfortable and the luxurious bathroom was incredible. We couldn't believe how large the beds in the hotel room were! There was plenty of room for our luggage and our Roman shopping! The upstairs windows with their retractable screens were incredible. The new breakfast room, outdoor terrace and gym were amazing. The breakfast was as perfect as we had remembered it last time however the new view of the outdoor terrace made it even more delightful. We will definitely stay at this hotel again and we will recommend it to our family and friends. A special mention to the front desk staff member Romina who remembered us from our visit 4 years ago and who provided her usual fantastic service. Well done.

    « Comfortable stay, well located »

    I stayed at the Best Western Springhouse for 7 nights and was very pleased to have picked this hotel. When corresponding with the hotel prior to confirming my booking the staff answered my emails promptly and thoroughly, and assisted in ensuring that I could booke online to receive their discounted rate for pre-payment (worthwhile). The hotel is about one small block away from the Vatican museum entrance. To get to the hotel from the airport you can take the train to Termini (14euro), then the metro to Cipro (1.50 euro) and then a 5min walk to the hotel (well sign posted on the main road). The stations have elevators and escalators; and the walk flat, so easy to do with luggage. To get to Rome centre, you can take the metro. I did walk a lot and walked from the centre back to the hotel which is doable but perhaps a bit of a long walk if you have been on your feet all day, so try to plan your route in the centre to end near a metro station so that you don't have too far to walk either to a station or to the hotel. A day ticket for the metro is 7euro, but you will probably end up walking more than taking the metro. The hotel room was lovely. I had a room on the top level with a balcony, and it was spacious, clean, had a lovely view and very comfortable. Breakfast is great. If you are leaving early on a day trip, the hotel offers a basic breakfast, mainly pastry and tea/coffee; but the breakfast staff that were preparing for the normal breakfast were very helpful when I asked for a piece of fruit. The hotel reception staff were helpful in arranging day trips for me, and the company that they work with collect you from the hotel and drop you off again. I was very happy with the quality of the tours I did. The hotel is situated in a nice area, and I felt very safe walking around the hotel area. I had a lovely stay and would highly recommend this hotel.

    « Wonderful Rome experience in a great location »

    First of all I would like to say that this was the ending portion of our trip and this hotel was the best out of all the others we have stayed at. My family enjoyed the complimentary breakfast and the fact that there was a wellness center as well was amazing! The location is definitely a bonus as the main entrance to the Vatican is literally around the corner. It is also a great place to walk to the main areas of eateries. Do not be discouraged by the surrounding areas before you reach the hotel as the hotel itself has a new modern look to it once you get there.

    « close to the Vatican »

    We chose this hotel because it was close to the Vatican. We were pleased with the modern look and cleanliness of our rooms, even though they seemed quite small. The linens, choice of pillows and towels were of a fine quality. The bathroom was well appointed and the lighting great. The buffet breakfast was tasty, with plenty of options to choose from.

    « Love this hotel!! »

    This hotel is one block from the Vatican Museum and very close to the Vatican!! Also close to the CIPRO metro station that can take you all over Rome in just a few minutes for very little money! The hotel is in a great location and very safe! Wonderful Gelato just around the corner!! The rooms are small but very well appointed. We loved the new wing of rooms with big showers!! Staff is super friendly and all speak English!! We have stayed here on many visits to atone since 2000. Highly recommend Hotel Spring House!!!

    « TINY ROOM!!! »

    First off, whether your room is ready or not, these people make you wait until 3 pm to get into the room, never had that happen anywhere I have stayed before. The room was smaller than a cabin on a cruise ship & believe it or not, the shower was even smaller. My boyfriend is 6'5" and had to hang out to take a shower. Nowhere to put luggage or even hang much. Thank heavens we were only staying one night. DO NOT stay here if you are staying for any longer!!! I thought a Best Western would be a safe bet in Rome, more Americanized, but found the local hotels were much better!! The gentlemen at the small bar (who also had to serve dinner (outside as the table service was only for breakfast??) were very friendly and accommodating while you had to wait forever for your room.

    « Best Western Spring House-This is a hidden gem..especially if you are visiting Vatican City »

    Our family was specifically going to Italy for the canonization of Mother Teresa and so we looked at hotel/B&Bs in that vicinity.Our daughter recommended Best Western having traveled around Europe last year with her husband and no matter which country they were in Best Western didn't disappoint.So we booked it for our 7night stay and it was perfect!Its only 5 minutes from the entrance to the Vatican museum and a 15 -20minute walk to St Peter's. The neighborhood(Prati) reminded me of Astoria,in Queens NY-a working class neighborhood with loads of shops,restaurants,cafes,&markets.We took the junior suite which was perfect for 3 adults -design was quite unique(check it out on their website).They have a small bar,and a dining area where breakfast is served daily(and included).The staff were extremely helpful and courteous and spoke English (which was a huge plus)The Metro (Cipro station) is 4 blocks away.Great restaurants in walking distance.The only drawback is if you are looking to go into central Rome-then you either take the Metro ,buses or take a cab,which the front desk will gladly call for you.Although this was our 3rd trip to Rome,it was our first trip not on a tour(bus tour or cruise)but we hit gold with staying in this area and this hotel.Prices were very reasonable..and we would stay there again.

  • 5
    « Value for your Money! »

    This is the 2nd time I've stayed here because the price was right and out of the hustle and bustle of the city. Hotel is located very close to the Vatican. This time we bought 2 day hop on hop off bus tour tickets at the front desk. About a full 25 minute easy walk to the closest stop. Our room was very clean and well cared for. Breakfast buffet is excellent; had many selections (scrambled eggs, sausage, yogurt, fresh fruit, pastries, sliced meat n cheese, cereal and more). OH cappuccinos too. This was all included in our room price. Front desk help was friendly. FYI..There's a great little pizza place directly across the street. Doesn't look like much but truly best pizza and try their wraps!!! The hotel has an outside area for leisure time with comfortable seating and night time lighting to enjoy a glass of wine. That was a nice feature that most other hotels don't offer. Front desk arranged our ride to airport. 50 euros cash FYI

    « Great place, family friendly »

    Good size double room, fabulous generous breakfast. Well equipped minibar. Cleaning of high standard. Dream location to visit Vatican city. Best Western always reminds me visiting close family - you feel very comfortable. Will come back soon.

    « We enjoyed this hotel very much »

    We stayed here for 3 nights. We had a family room. The room was spacious and very comfortable. There where two floors in our room and both had a television. The only disadvantage was when we used the remote from the TV in the lower floor the TV on the second floor also reacted. The breakfast was excellent, just like the evening meals. I furthermore would say that the staff was excellent. Friendly and helpful The hotel is located next to the Vatican and we walked to several sights from there.

    « Great location »

    Had a four night break in the Spring House in Rome. Great location for the Vatican just a five minute walk from the museum entrance. Very quite around the hotel at night as a lot of the restaurants and cafes seem to close when the museum closes. Modern hotel with comfy clean rooms and a good choice at breakfast. If you are driving to the hotel it's located on what seems to be the quite side of town so makes arriving and leaving very easy as opposed to the other hotels around the main shopping or train station areas of town.

    « Just brilliant and gluten free breakfast »

    We stayed here from the 8/8.2016 for a week this hotel is a little diamond,from the moment you arrive you feel at ease, I personally felt that nothing is ever to much trouble regardless of what or who you ask. they have a special gluten breakfast if you require it that comes prepacked in a plastic box with cereal crackers bread etc just ask for this when you sit down for breakfast . I enjoyed the breakfast loads to choose from each morning loved sitting out in garden having breakfast soaking up the sun. hotel is lovely and close to the Vatican we only used a taxi twice and that was for the Trevi fountain at 5am to miss the crowds it was completely empty the whole place to our selves and we walk back and had breakfast at the hotel .everywhere else we walked . we planned most of our tours after lunch and even being the hottest part of the day you are normally inside so missed the sun, this also made my life easy has I didn't have to rush my teenage kids for breakfast . if you are a celiac just round the corner towards the Vatican is Giulys café and serves gluten free pasta also close 15 mins walk mama frites just gluten free and then have a gluten free ice cream from Hendra opposite ...gluten free is everywhere so don't worry. you can always find a few things to complain about but in my honest opinion this little hotel is brilliant because of the people that work here ..thank you so much for a lovely stay

    « Amazing accommodations, Great location »

    When looking for hotels to stay at in Rome in August, this was the first one to pop up. Best Westerns in America are generally average to slightly less than average, so I kept it on the back burner while browsing other locations. I kept coming back to Hotel Spring House because of the great price, location (three minutes from the Vatican), continental breakfast, and complimentary Wi-Fi. I was booking a triple room, and it was the only room that didn't explicitly state that it had a bathroom, which normally wouldn't be an issue, but traveling to another country, sometimes these are things that one might need to think about. I emailed the hotel staff and they were immediately responsive and assured me there would be a bathroom. I booked it on the spot and was confident in my decision that I made the best choice for my friends' and my four night stay in Rome. Upon arrival, the staff were very friendly and accommodating. They spoke English well and made us feel at ease. Even though the room wasn't ready, they stored our luggage and assured us we can sit in the lobby or go about our business till the room was ready. Being the 15th of August, most everything in the area was closed. I was unaware that it was the city's holiday (the assumption of the Virgin Mary), which practically closes down the city, but the hotel staff were very nice and knowledgeable. My friends and I had a tour booked, so we were gone for most of the day. Upon return, our luggage was already in the room, which was amazing. The room itself had everything we could have wanted. It was spacious (which is a treat in European hotels), had a king sized and a twin sized bed (very comfy), large closet space with safe, fridge (stocked with complimentary waters and other snacks and beverages that had to be paid for, of course), tea, coffee, and comfortably sized bathroom. I, personally, loved the shower. The hotel seemed to be recently redone and was decorated very nicely - it was sleek, modern, and still warm and inviting. The Wi-Fi worked throughout the hotel, and the complimentary breakfast that was part of the booking was fabulous and fresh - hot foods, pastries, salads, cereals, meats, cheeses, and an assortment of beverages. Throughout the stay, our room was always clean, neat, and tidy. The fridge was also always restocked (we found it useful since it was sometimes hard to find drinks and snacks on the go in Rome). And, the staff - they were SO welcoming. If we had a question or needed a taxi they were on it immediately. They even assisted in printing boarding passes. Out of the three hotels my friends and I stayed at during our week in Europe, this one was by far our favorite. It was a quick walk to the Vatican and a short 15 minute cab ride into the main hub of Rome. Uber also is available in the city and dropped us off at the hotel with no issue. Being near the Vatican was a treat as well since one of us in the group woke up early to meet the Pope on the 17th. The Vatican was also a little more peaceful than being right in the middle of Rome. Overall, we were extremely pleased with our stay and if I ever returned to Rome, I would definitely stay again. Thank you, Hotel Spring House, for making our Roman Holiday magical!

    « Great Location »

    Great location, truly walking distance from Vatican Museum and St Peters. Our hotel room was fantastic, clean and tea making facilities, iron everything you need. Staff were friendly, especially Guilia - she was so helpful and nothing was a problem. Breakfast was lovely everything you need and coffee was great! There are supermarkets across the street so handy for any snacks etc. A lot of walking to be done so make sure to wear comfortable footwear. If you are going to the Vatican Musuem make sure to get the Skip the Line tickets direct from the Vatican website - the queues are ridiculous, we had two teenagers so glad we had tickets before we arrived. The Colloseum have skip the line also but make sure to print before you go, do not click collect at kiosk as you have to queue for this crazy! Definitely recommend CitySightSeeing Bus - Hop on Hop off - fantastic way to see the city, well worth it. Beautiful city, we seen everything we wanted to see so tick on bucket list!

    « Worst hotel room ever! »

    Its afrer midnight and my daughter and I are laying awake listening to incessant talking and laughter on the other side of the wall. It feels like the walls are made of paper. I have paid for six nights of this rubbish. Ramona De Silva

    « Fantastic hotel »

    Right beside Vatican museum. Need to use the Metro to visit all other sights but only a few minutes walk away. Very helpful staff and great room service. Stayed for a week and would highly recommend it . Loved the new outside garden space.

    « City Central Location »

    Best location. Walking distance to Vatican musseum and bassilica. Lot of shops and restourants nearby. Very convenience for any travellers. Room is small but still quite cozy and good breakfast. They have small gym in the basement. Receiptionist is very friendly and helpful.

  • 4
    « Get ticks on all your check-boxes »

    Affiliated with Best western chain of hotels , this property has 78 rooms over 4 floors and is located close to Vatican museum . The room are spacious with modern amenities including AC / TV / Tea Maker / Mini Bar . Provide Complimentary Water / Toiletries on check-in with access to Gym / Sauna /Business Center . Breakfast spread is based on american theme with special menu for kids . In House Bar and cafe are ease on pocket and room service is very quick . Kids gets gifts / Special food / Table cover , so each member of family can enjoy their time . Staff goes all length to support their guest on info including Cab booking / local sight seeing and even provide free comb to charger to basic medicine . Focus on reducing carbon footprint and side notes for guest requesting to help them achieve the same by re using bed sheets or towels is a very good initiative without compromising on service . Only issue for tourist can be its location which is far from city sights and railway station /airport ... But is in walk-able distance from Metro station / Vatican Museum . So if you need peace of mind and don't mind local commuting of 15-20 min , then it's surely a anytime go to property .

    « Pleasant Stay »

    We had a very pleasant three night stay at the end of July. Room was nice, clean but small with an even smaller bathroom. Our room was a connecting room and this meant very little soundproofing between us and the next door room. One morning and one evening we were kept awake by noise from next door. To be fair neither family were being particularly noisy or antisocial but we could hear every word. It is obvious that rooms come in all shapes and sizes at the Spring House and some will be bigger than others, ours was just big enough for our needs but I think if we were on a longer break it would have got a bit claustrophobic. Breakfast quite nice and staff lovely. When people say the hotel is "close" to the Vatican they mean it. We did a Vatican tour one day and the meeting point was about 100 yards from the front door.

    « Great location, clean and comfortable »

    Stayed in the split level ground floor room, and like others, couldn't fault the facilities (apart from the lack of WiFi in the room). Very comfortable, efficient air conditioning welcome as it was 37C outside, quiet, and the free minibar was a nice touch. The location is ideal for a short sight-seeing trip to Rome - five minutes from the Vatican Museum entrance, and five minutes to the Metro, but a quiet enough area to not feel hassled. Altogether very happy to recommend.

    « Close to the Vatican »

    This was a nice hotel that was very close to the Vatican but a distance from everything else. The hotel was nice and clean but the bathroom was not functional. The bathroom was long & narrow as was the shower. You literally could not move in the shower. The outlet did not work so could not use the flat iron in the bathroom. The staff was very friendly, breakfast was amazing. They have a sauna that is free to use and was great! The room was private, had the sauna, showers, tea, and the most comfortable lounge chair I've ever used. There were alot of really nice restaurants and cafes around the hotel.

    « Skip dinner in the bar »

    Room is good, breakfast is super. Staff helpfull and caring, but the food in the baar is not to be recomended. There is a lot of good Restaurants Around. Metro just 5 min away and hop on hop off 10 min.

    « Off the busy path »

    This hotel is clean and modern. It's not in a busy area of Rome but you can literally walk around the corner to the Vatican museum. There was a very tiny and very hot elevator that we took up to the 6th floor and then we had to take the stairs to the 7th floor. We had a beautiful balcony but it was always very noisy outside. The sound of sirens and construction was constant. They delivered breakfast to our room, which was nice but no matter how detailed I filled out the order, the breakfast was always slightly different than our request. Every day it was a little joke of what our surprise breakfast would be! They were hesitant to ever give us more than one roll of toilet paper, I'm not sure why. (Sorry but we weren't about to use those re-usable towels above the bidet!) The bathrobes were so stinky that we requested they be taken out of the room. It was a strange chemical that they were washed in. The laundry service was very efficient. The shower was so small I kept bumping the door open when I tried to shave my legs. Overall it was an ok experience but I wouldn't stay here again because besides the Vatican, you are removed from the main sites of Rome.

    « Best family room we have stayed »

    Booked a room for 2 adults and 2 children. They gave a junior suite in the ground floor. Very luxurious with a sun roof, split level offering privacy between parents and children, excellent air-conditioning, sumptuous breakfast and they even gave us free drinks from the minibar. Bathrooms - clean and spacious. The only downside for our room in particular was the absence of wifi signal. I had to go out of the room closer to the reception to check mail. Hotel staff were polite and responsive but couldn't sort out the wifi issue. They offered a room change but we decided to remain because of the luxury we got used to. The Mexican restaurant opposite the hotel is great as is the small wood fire oven pizzeria/ kebab shop straight across. The restaurant food quality should improve. They have a good steam sauna but have to pre-book it. reception staff Guilia was very helpful and responsive.

    « Great little hotel near the Vatican »

    Having never been to Rome before my family and I had no idea where to stay, so we started looking at the major chains. After the sticker shock of the SPG and Hilton brands hit us, we were concerned about where to stay that wasn't going to cost us our life savings. Thanks to Trip Advisor we discovered the Best Western Hotel Spring House. What a great little hotel. The staff was super friendly and helpful when we arrived and continued to be so throughout our stay. We had a triple room and it consisted of a queen bed and a single bed. The room was clean and comfortable. It was very small through and the bathroom was even smaller. It fit our needs but there wasn't much spare room in there. The hotel is only about a block away from the entrance to Vatican Museum. This worked well because we could easily walk to the museum and also the entrance to St. Peter's Square. At the end of the day, a taxi back from the square was only ~€10-12. To get to the Colosseum or the Pantheon it was about €15-18 cab ride. There are also a lot of restaurants and cafes around the hotel.

    « Lovely hotel »

    This is a lovely hotel. Room spotlessly clean, lovely friendly staff all spoke English, great breakfast every morning and plenty of it if you are hungry after it it's your own fault! The hotel is in a great location very close to the entrance for the Vatican Museums and not too far from a Metro station(can't remember the name of it). I would highly recommend this hotel and would stay there again-the only fault I could find with it is the walls of the bedroom must be very thin because we could hear the people next door talking and hear their television very clearly when we were trying to sleep-that's the only reason I didn't give full marks for the room. They provide a car if you want to book it to take you to and from the airport we booked it for the day we were going home it cost €50 but was so worth it to get to the airport in comfort-lovely car and a very nice driver.

    « Happy! Happy! »

    The staff were very friendly, spoke excellent English and helpful with our questions. We had a room on the fifth floor and it was clean, with cooled air. The breakfast was great and energized the start of our day. Metro was near-by and mini-supermarket for snacks. We were able to exchange dollars for euros, get maps. The Vatican tour was just around the block, also a laundry matt was just blocks away. The location was minutes from shopping and restaurant's.

  • 4
    « Great location, clean hotel, friendly staff »

    We stayed at this hotel in June 2016 and loved everything about the hotel, except the temperature of our room. There seemed to be some problem with the effectiveness of the air conditioning of our room. We did highlight this at the front desk couple of times, but nothing changed. I have a feeling this was a room specific issue because the AC seemed just fine in other sections of the hotel. The room itself was small but clean and even had a tiny balcony with a nice view. This hotel is really close to the Vatican (walking distance) but tad far from places in the touristy side of Rome. That said however, the taxi service is super efficient, and we never faced any issues going to and from Rome.

    « Great hotel & location IF you don't prefer to sleep cool. »

    We were very pleased with the hotel, its location, staff & amenities, except for the temperature of our room. We live in an area where we sleep at 17-18 degrees Celsius, so our 26-26 degree Celsius room as WAY too warm for us! Should you also need a cool room to sleep in, be sure to ask for a low-floor room since heat rises & it is central, not individually-controlled a/c.

    « Thumbs Up »

    Great location - near the subway and the Vatican. Very clean - excellent breakfast. Staff was very friendly and helpful - also spoke very good English. Could accommodate 4 people in 1 room - a little small but probably normal for the area. We would stay there again.

    « Great Stay! »

    I was a little worried when we pulled up to the hotel, but once we got inside we were very pleased. Hotel is extremely clean, great staff...very friendly! I would recommend this hotel if you wanted to stay close to the Vatican. It is within a 5 min walk to the entrance of the Vatican.

    « Good location, great staff! »

    This is a lovely hotel to stay for visiting the Vatican museum, the food in the bar is very lovely though breakfast is not what I personally would choose, bacon a bit well done! My room was small but functional but I recommend due to its locality.

    « Hotel near the Vatican »

    We picked this hotel because of its location. It was clean, modern bathrooms, with amenities expected of American hotels. The staff were gracious and helpful. We stored our bags after check out the next morning so we could visit the Vatican. The hotel is only a few minutes walk away.

    « Fantastic experience »

    Modern, clean hotel in great location. Staff were extreamly helpful. Breakfast was "American" and had bacon & eggs, this made my family ver happy. Our room included a free mini bar with everything in it complimentary which was a great bonus. We were in a loft room which had a lovely bedroom and small living area which was very nice. The room was very clean and had a fantastic bathroom. The hotEl was a 5 minute walk to the Vatican museum and 5 minute walk to train station making getting around very easy. Overall great place. I would recommend to friends & family.

    « Excellent Stay »

    Terrific location to get to Vatican, and easy access to Metro to get to other sites. Friendly staff, good rooms, nice free breakfast. Overall a great experience. I would definitely recommend staying here.

    « Excellent stay in great location »

    This was our second time staying at this great hotel. It's very close to the Vatican; we could see St. Peter's Basilica from our window. The staff is helpful and kind. The breakfast was the best we had in Italy. I would recommend this hotel when in Rome.

    « Nice hotel in a good Location »

    This is a very nice hotel very near to the Vatican . Ideally located in the centre of the city makes it a good place to stay while visiting Rome . We stayed in a quadruple room which was pretty large by the city standards Close to the Vatican and walking distance from Trevi fountain, novoena square we had a good time here Close to the hotel are good eateries and the famous Parenti bakery and coffee shop It is a moderately priced hotel, with a good buffet breakfast.

  • 4
    « Great Location »

    Compared to North American standards the rooms at this hotel are small. The room however was clean and gave us a great view of the Vatican and surrounding area. The room was clean and the staff friendly. The breakfast is very good compared to the BW's in North America

    « Not fancy but great place to stay »

    The walls are thin so if you like total quiet this may be a problem but that's the only negative. This hotel is located l very close to the Vatican Museum/St. Peter's with lots of shops and restaurants and gelato places nearby. It also serves one heck of a good breakfast buffet. The most important thing is that it is also located by a metro station. Rome does not have a vast city metro system and whatever you do or wherever you go you will have to walk a lot so, at the end of the day when your tourist tootsies are killing you, it is very nice to be able to catch the metro back to your hotel.

    « I am just as confused as the staff. »

    I booked a standard room with two beds but the hotel gave my room away. Then the staff charged for a junior suite that had two beds at a "discount" but same rate was posted on Trip Advisor. Even though I checked in a couple of hours earlier, I wasn't able to get the keys to my room; forced to walk the streets until my room was ready. Then when I finally got to my room the staff put the wrong luggage in our room. They took forever finding it. The maid never cleaned our room, we had to request new towels. The shower needed "draino" because it over flooded on to bathroom floor, every single time. It was gross. Plus the shower was designed weird. I will never stay here again. Even now I get a horrible feeling just thinking about the disappointment.

    « Great Location ? Ideal rooms for families »

    Stayed here for a night with family. We were looking for space with two grown up teenagers and this place provided the perfect answer with split level rooms. Great location, easy to get find and get in. Rooms were ready even though we arrived early. Not usual in Europe. The bathroom and the room were clean. The best part was the auto sky-window on the mezzanine level. Resulting in a pretty well lit room. The location is great once again within walking distance to the most famous attractions in Rome. 10 minutes from Vatican and a few hundred yards from the Vatican museum. Lots of options nearby to eat for every taste and budget. Breakfast was OK. Room service efficient and quick. We had booked the cab to the airport from the hotel itself. Very reasonable. I will recommend this hotel to families with grown up children.

    « Best Family Style Hotel in Rome »

    I stayed here with my family a total of (10) after our Mediterranean cruise and had a wonderful experience throughout our stay. Excellent location to visit all the sites in Rome. Front Desk and Hotel Staff were so helpful and friendly throughout our whole stay. As a Travel Agent, I would recommend this hotel to all my clients and friends. Thank you to the Hotel Management and Staff for making our Family visit a memorable one. Looking forward to our return visit in a few years.

    « Excellent Service! »

    I stayed for several nights in one of the 1st floor suites, It was BEAUTIFUL and CLEAN! The staff was there to help with any of my needs. The breakfast was very good with a mix of Italia/American. The Hotel is walking distance to the Vatican. But the staff will call a taxi for you when needed. The staff's hospitality was the most impressive to me! Upon arrival we were extremely tired and to early to check into our rooms, the staff went out of their way to make us comfortable and provided us with some Italian pastries and coffee. Well done! I will return someday!

    « Rooms small but good value »

    Stopped here for three days on our way back to Australia after an 8 week cruise and visiting friends in the UK . Wanted to be close to the Vatican as we wanted to do the full tour of the museum , cistine chapel and St. Peter's Basilica. The hotel is literally a 3 minute walk to the museum and is surrounded by numerous restaurants and coffee shops etc. So location perfect. The hotel was ok but we had to pay to upgrade to a bigger room as the first one was so small there was no where to store luggage. It is sort of modern in the reception areas but the rooms are a bit worn . But the. again for a hotel in Rome in its position for just over $us200 per night is very good value. Overall would recommend it if you are on a budget and your main aim is to visit the Vatican Only real downside is we had an Italian family next to us and the noise was tremendous but what can you do !!

    « Nice hotel, great staff! »

    Nice clean hotel. We booked a triple we were upgraded to a junior suite at no extra charge. The staff at the reception and morning breakfast are very friendly and courteous. A special thank you goes to Paolo at the reception desk. Would definitely stay again and recommend this hotel.

    « Good hotel! »

    We had a pleasant stay in this hotel. The room was very small but he bed was comfortable and the amenities were clean and fresh. Nothing to complain about except for the size but I think that this is fairly common......Good stay! Would recommend if you like to walk to the it is just around the corner.

    « 19 May to 25 May »

    Super friendly and helpful staff. Awesome location right next to vatican city. Room swrvice quite reasonable. Rooms and showers are very small. Theyre built for Victoria Secret models. Bed was hard and quite uncomfortable, and house keeping was not the best. But I did enjoy Rome.

  • 5
    « Amazing hotel! »

    Great service and a lovely place to stay. Wonderful location, very close to Vatican, the attendance was great, the rooms are very confortable and the food is delicious. I loved my experiance in this hotel.

    « Excellent Hotel »

    My sister and I just got back from staying at Hotel Spring House and have only good things to say about our stay there. We stayed in room 107 which is a junior suite on the ground floor. When we checked in we were told that we had been upgraded to a junior suite which we were happy about. When they gave us the key and saw that it was on the ground floor we were a bit concerned because we were worried about noise. We were very pleased when we saw our room, it was very modern and clean. There was a little sitting area and the bed was on a mezzanine. The bathroom was large with a huge shower and a bathub. One thing I will say about this room is that the windows are very small. In fact you cannot see out of any of them or open them, so if you want a room with a view this room is not for you. This didn't bother us at all because this made the room very quiet. We will really liked the breakfast buffet, they had a nice spread and this was included in the price of the room. This hotel is very close to the Vatican but to get to the other sights in Rome you have to take the Metro. I looked at so many different hotels in my search for a hotel but so many of them had bad reviews. I am so happy to have found Hotel Spring House! I highly recommend this hotel!

    « Staff are excellent, and a credit to their company! »

    We stayed here for a week, and the staff were fabulous! Nothing was too much trouble. They were smart and attentive, making our stay very enjoyable, and helping us with any problems we had with other companies! Breakfast was advertised as being a 'continental' breakfast, but in fact covered all tastes, and was very good. The hotel and our room generally were perfectly clean, and they only changed our towels/sheets when we requested them to. It was a pleasure to stay here, and the staff have made it so.

    « Exceptionally friendly staff »

    We were very impressed with the trouble taken by the hotel to get in touch just before our stay to offer advice, and the help offered on arrival. Really friendly staff, and very professional. This is a modern design building, very clean and cool. Excellent breakfast buffet, and if you want to eat in for the evening, there are tables set aside for dining, and a really more than adequate menu at good prices. We weren't entirely sure about our 'junior suite' split-level room, with its huge bed up some fairly steep stairs, but it was certainly quiet and comfortable. The bathroom was fun, with its disco lights-lit shower cabinet that continued to glow all night until we finally found the switch to turn it off! Vatican Museums entrance is only five minutes walk away, and Cipro metro station on Line A, less than ten minutes flat walk. Definitely recommended.

    « Good Hotel »

    A good hotel situated behind the Vatican. Rooms are clean and comfortable although not over large. Nice breakfast room serving an excellent breakfast. The staff are very welcoming and helpful. Reasonably priced I have no hesitation in recommending it for a holiday in Rome.

    « Good Hotel Close to Vatican City »

    We stayed here for 5 nights recently and were very happy with our choice. It's a modern and very clean hotel with extra large double beds (superior rooms) and a small balcony. The view from our balcony was of a typical Italian roof scene, and a fair chunk of the Vatican roofline too. It's an unpretentious area, locals live here but it's really nice to be a little removed from the horrendous crowds of the centre. But it's also very convenient, minutes away from the Vatican, St Peter's Square etc. it's quiet for sleeping on a night. If you are foodies - there are some great restaurants nearby and far better than any food we ate in the city centre. The Metro, Cipro, is five mins away and you can get to Spagna in five mins and be right by the Spanish Steps. We loved the ease of getting around that this offered - Metro stations are not so conveniently situated across Rome as in London so we felt lucky. Our room was not huge, nor was it small - the bathroom was quite small but perfectly ok. The only gripe we had was the plug for the kettle was floor level and we had to put the kettle on the floor to boil it. Breakfasts are really very good - the buffet is excellent quality and good choice. The staff are very courteous and speak excellent English. Hotels are obviously expensive in Rome, you just don't get much for your money. Spring House however is excellent value and I would happily recommend to friends and book again.

    « One of the best Best Western branches »

    Very accessible to some of Italy's tourist spots. It has hospitable staff, organized and clean facilities at a reasonable price. It also has a good wi-fi connection, friendly receptionists and serves good food, ranging from American, Mediteranean and Italian food. If ever I come back to Italy, I would definitely stay at this hotel again.

    « quiet neighborhood, very close to vatican »

    Clean, quiet, perfectly comfortable stay for us post-cruise. Vatican literally a few blocks away. Nice neighborhood, not a TON of shopping/eating/bars around, but plenty to enjoy. Staff was very accomodating, fast wifi and a pleasing breakfast. We would return!

    « Great location and perfectly suitable hotel »

    When visiting Rome, you're not in your hotel room that much but this hotel and its room and its facilities were just lovely. Staff couldn't have been more helpful, breakfast lovely despite having to wait a few minutes before being seated, facilities great and just ideally located.

    « Really great hotel for 3 nights in rome »

    Went with my mother & her 2 sisters and had 4 beds in the one room which was what we requested. Nice hot shower and housemaids daily. Toiletries in bathroom. Tea coffee facilities in room, hairdryer, safe & mini bar. Good black out curtains. Nice & clean with aircon. Lift, bar and 24 hr reception. Lovely breakfast with small hot selection to choose from to start the day 7-10am (continental from 5am for early starts to airport). The Vatican wall is behind the hotel. Great hotel to base your exploring from with lovely restaurants close by. Would defo stay again.

  • 4
    « Euro Honeymoon »

    This hotel was great. Friendly multilingual staff. Full breakfast, bar, and computer access. It's located around the corner from the Vatican which is great, but other places to see are 30 minutes or more away. We spent a bit too much on taxis for the first few days so by day 5 we learned how to use public transportation. Well worth it! A 5 minute walk will get you to the metro station or bus station. When in doubt, Google!

    « Excellent choice near the Vatican museum »

    Lovely overall experience. Close to the Vatican museum. Very impressive breakfast spread, eggs and bacon/sausages with cold cuts and many sweets/tarts/bakery. Friendly people.. snacks in the afternoon. Convenient gym and sauna available. Great value.

    « Excellent family hotel near Vatican »

    Quality hotel with excellent well trained staff who provide a first class service. Rooms very modern and larger ones have a mezzanine floor with huge bed. Sofa bed on lounge area also a good size. Mood lights in bathroom what more do uou want! Great breakfast also. A stones rhrow from the Vatican we even saw the Pope in St Peter's square (with few thousand people as he was available for a private meeting - I am not sure what we would talk about anyway..). I wouls say this is a better area in Rome to stay away from the more obvious places with great choice of restaurants nearby. Underground very nearby is only a few stops from the Spanish Steps etc. Highly recommended.

    « Wonderful Stay »

    This was our 3rd Best Western during our stay Italy and once again we weren't disappointed. The hotel is modern, clean and has a very friendly and attentive staff. Most especially the breakfast team. They are very quick to serve your coffee or make an espresso. The location is perfect for anything near to the Vatican or public transportation. I would highly recommend this hotel.

    « Few stars for what it offers »

    One of the best hotels that we stayed. Exemplary cleanliness, staff extremely helpful, perfect positioning, all at superlativ. If I go back I would stay in Rome still there.Congratulations how to wear with tourists

    « Superb hotel in great location close to Vatican! »

    Fantastic rooms, stayed in RM 206, great nice baths, well appointed, comfortable beds and free stocked mini bar. Fantastic comp. full breakfast every morning. Most helpful staff at all departments. Would stay there again!!! Luka at bar was great! Go see him!

    « Great location, great rooms with the bonus of fantastic hardworking and friendly staff. »

    We are a family of four who stayed for 4 nights. The room was fantastic, it was clean, spacious, well equipped and contemporary. The location can not be bettered for any tourist (2 minutes walk to the Vatican museum) surrounded by loads of restaurants, bars and shops. We had a mix up with the booking (my fault-"mental note"-never book a hotel when you have been out for a family meal and consumed too many glasses of red wine!) and the hotel was very accommodating (thank you Elisabetta Barbaro). The food and drink in the hotel was reasonably priced and the breakfast was great with a great choice..

    « Review »

    Unfortunately there was building work going on during our stay which made it a "noisy" stay. Also the triple room booked included a double bed and a "put me up" bed - disappointing as really wanted a single bed. The room was extremely warm (no air con) even after turning heating off. On a positive, the hotel was clean, the breakfast included a wide choice of goods and the staff were polite and pleasant too. All in all our stay was ok but could have been much better.

    « Good hotel in a great location »

    I would recommend this hotel. Its right beside the vatican Museum and close to the Metro. Its not situated in the most beautiful area of Rome but there are some really good restaurants close by. The staff were really good. We got a free drink when we arrived and they took our bags to our room for us. Breakfast was good too with a good selection. The only negative was on one of the mornings there was no hot water for a shower.

    « Better in termini »

    This hotel could be very good. The staff are excellent. The cleanliness of the rooms is excellent. But.... The decoration is faux-moderne which some might call uncomfortable. I was allocated a room on the hospital wing which was based on a thermo- nuclear bunker. I feel certain the other rooms must be better. This room was so-called designed for those requiring particular needs....which i didnt need! It failed if it was meant to help thise with disabilities. Breakfast was disappointing. Dark matter is distilled from the cosmos and served up as coffee or bacon. Full marks for their ability to harness dark matter. No marks for the result. This cruelty must stop. But to be kind. Yes i would stay here again ( though the sister hotel in termini is nicer) it is good value and convenient. It is can only improve.

  • 5
    « "When in Rome"....... »

    Professional friendly staff, a great location, very nice buffet style breakfast with plenty of choice, we had a family room which was excellent value, two floors loads of space, modern & very clean, large bathroom, wifi & free minibar. All in all thoroughly enjoyed the 'spring house' and would definatley return......

    « The breakfast was everything!! »

    We couldn't ask for a better hotel in Rome. Located behind the Vatican, it was conveniently located, near several restaurants and walking distance from the metro. Our rate was excellent and the breakfast was fabulous. We could fill up on breakfast, skip lunch and splurge on dinner. There's a great falafel place across the street and don't worry but the nearest metro stop to the hotel is gross so don't be surprised.

    « Nice location and good value »

    Room confortable, clean and well appointed. A few minutes walk to vatican museum and vatican. Nearby underground station. The breakfast is great. Free high speed wi-fi is also available. The staff are very friendly and knowledgeable and understood our needs

    « Great Location for Vatican City »

    If you are traveling alone to the Vatican City and do not require a lot of space, then this is a great hotel. The hotel was located on a quiet road behind the Vatican walls. The staff were friendly and the inside was fresh and clean. The single rooms were very small, but if you do not travel with luggage then they are adequate if you are able to pay a reasonable price. I paid just over 60 Euros and it was a good deal. The Internet was free, did not require a password, and had a strong signal throughout the hotel. It was fast enough to watch youtube videos with very little time waiting. The breakfast was very nice with fresh meats, cheeses, yogurts, cereals, and fruit as well as eggs, bacon, etc. If you are a family, I would not recommend this hotel as it might be a little to small for comfort. The family next to me had a stroller and their room was too small to fit it. They were forced to leave it in the hall way, which made it a challenge for me to pass by to get to my room. The elevator was barely big enough for one person with more than one piece of luggage. overall, great hotel for the simple business traveler like me.

    « Really close to the Vatican Museums »

    Excellent value for a family of 4 sharing a room. The room wasn't all that cramped for all is sharing and the bathroom wasn't the airplane bathroom we have encountered sometimes. The staff was courteous and helpful - the breakfast spread was more than sufficient. It was super close to the Vatican museums and between the Cipro metro and buses 492 and 23, one could get anywhere pretty conveniently. Yes, there were some ants in the bathroom but that did not bother us much. All in all - as advertised; we would go again.

    « Disappointed »

    From the photos it looks great, the staff is excellent and very helpful. Disappointed from the very small rooms and even smaller bath, I'm 1.77 and I was almost fitted in the bath. We found many ants in the room, it wasn't dirty but they where ants inside, and for 102€ per night I wasn't happy at all. Breakfast was not something special, probably in my country this hotel would be 2 stars. My rate is average, only for the staff.

    « Great stay at the Spring House Roma »

    We spent 5 nights at the Hotel Spring House Rome. The Quadruple two story room was a perfect accommodation for our family of four. The breakfast each morning was just enough to get us going. The location of the hotel is nicely situated for exploring Rome. The Vatican Museums are two blocks away. The staff was very friendly and helpful. We did experience difficulties with the WiFi. Also make sure you book one of the newer rooms for air conditioning.


    My wife and I stayed for 5 nights and let me tell you that this hotel is PERFECT and in the middle of everything. We've been really impress with the cleanliness of the hotel , we've seen mr. Vasile taking care of the hallway and lobby...from 7th floor untill ground level. Marinela took care of our room 170 ...always with a smile and asking if we need something and another lady , supervisor , romanian , that greed us and make sure we ok. Donald and all philipinos crew always happy to assist. Buffet is good and the waiters are profesional and courteous. Front desk staff is well train... always smiling and always ready to answer questions, book your dinner , recommend stuff to do , book bus rides....go ahead and ask them. We ask for a bigger room when we check in and they helped us. We had a small problem with the electricity in our last night...we got some wine and ready to relax and enjoy our view from balcony for the last time ...but as I said electricity went off and it was a bit of a hassle to move to other room and our plans were kind of ruined. Nobody's fault but hope the GM will take care of us next time we there ;) 4 min to Vatican museum 10 min to st Peters Close to restaurants , bars Supermarket just across the street. LOVE IT.

    « Excellent Customer Service »

    Great friendly and helpful front desk staff that gave good directions in around hotel. Excellent location near vatican and sights. Very organized and nice hotel rooms. Great hotel and location for the price. One of the best in the neighborhood

    « True value for your money! Feel like you are really a special guest. »

    My son and I had the pleasure to visit the Vatican for a week in early October 2015. One of our friends who was going to the Vatican discovered the Hotel Spring House and we changed hotels from another located nearby but at a savings of over 300 EUR. Did we make a good deal . . . absolutely!! The hotel is about 200 meters off the main drive but once you find it you discover the location is just fine. Lots of shopping nearby . . . a supermarket . . . restaurants and a tobacco shop which is where you buy your tickets for the Metro. Our room was very clean and met all our needs. We could hear our neighbors when they were in the hall but once in their rooms not a peep. Very good for getting a good night's rest and then see the sights in the morning. Also, to our surprise, when we checked in we were informed that the breakfast was included in the room rate. A very nice addition to our holiday, especially as they provided a gluten free breakfast pack for my son and took the time to show us all the items on the buffet that were without gluten. We had two days where we had to go very early but the hotel had an early bird breakfast that fit the bill . . . rolls, coffee and fruit. Best of all were the staff. At every turn we found the staff ready to help with any need, answer any question or provide suggestions on where to go for a gluten free meal. Five stars on this alone!! If you are visiting the Vatican you cannot go wrong booking your room with the Spring House. If we should ever return to Rome this will be our first choice.

  • 5
    « excellent choice!!! »

    Fantastic hotel, friendly helpful multi lingual staff, great location a street away from the Vatican museum (no queues Tuesday/Wednesday am). More than adequate breakfast, clean well equipped rooms (Tea/coffee tray and free mineral water in mini bar daily). Not over priced, special room rate sun/wed. Higher rate thurs/fri/sat. Beware of prices in local cafe/restaurants , always ask before you sit down, eg a coffee can be as much as €8 plus a charge for drinking it indoors of €1.50 in the back street cafe on the way to the vatican. Best value meals were at the mexican across the road and Chinese in the first street at the side of the main square on the way round to Saint Peters Square

    « Good but small improvements could make it great! »

    Location is great, you can see into Vatican from the deck of room! Nice deck to sit out on and relax, listening to sounds of city drinking a glass of wine after a busy day of exploring the sights. The room is small, but that is a Europe thing. Elevator is also small. The staff is real friendly and helpful. The bar stocks good wine. However, the phones in the room never did work our whole 6 night stay for making local calls. The internet Wi-Fi is iffy. Sometimes it would work, sometimes it wouldn't. But the biggest drawback is the starting time of the breakfast. The breakfast itself is great!! Awesome selection: eggs, bacon, tomatoes, yogurt, toast, cereal, Italian meats and cheeses, juices, coffee, milk, pastries, etc! The problem is is starts at 7:00. When in Rome, tour trips are often taken, and when are you picked up from hotel: 7:00! Want to go to papal audience? Get in line by 7:00 is the recommendation! The breakfast should start at by 6:00 at least. At 5:00 they have a cold breakfast variety available, but it is nothing to write about and you will not return after going to it once.

    « Great Location but beware »

    We booked the cheapest room and while not expecting it to look like the pictures on the website, it was very disappointing. Very small and it had a connecting door through which the next-door guests were easily heard. By mistake we left an iPod and earphones under the pillow on the bed and realised the error in the evening of the day we checked out. It could not be 'located' and we found it odd. Well located for the Vatican but not the Colosseum.

    « Can´t beat the location »

    We stayed in a two-level suite in the back of the property. There was plenty of space for 5 people, the decor was modern and stylish. Great breakfast, very helpful staff. Probably the best location in the city - one block from Vatican Museums. The only strange thing was the ceiling window over the second level bedroom, which once opened, would let everyone from the main building observe you in the bed!

    « Absolutely Terrible! Best Western Should Pull Branding!!! »

    I don't usually write reviews but I could not leave without writing one because the experience was terrible. I checked in for an 11/1-11/5 stay, paid in advance. I got to the hotel later at night, after five trains, several train delays/cancellations, and a two hour flight. I was exhausted, and only wanted to crash out. When I checked in, the staff at the desk were pleasant enough and I went up to the room on the 6th floor, room 168. The room was very, very small; the shower was very, very small as well. If I had not been tired, I might have raised the issue at check-in. After the first night, I woke at 4am and went down for coffee. The front desk night staff on 11/1-11/2 was very personable, even though we had a language barrier, as were the young female and young male serving breakfast. By the second night, I had enough of the smallness of the room and asked the front desk for another room. He said they were sold out and would leave a note for the front desk manager for the next day. I returned to the room and booked at a much larger business type hotel, which is more of what I normally try to stay in. The reason I booked this hotel was its location to the Vatican, about 500 yards. I awoke about 4am the second morning, November 3rd, to run a few miles, and this is where my first problems with the hotel were encountered. When I came downstairs, the front door was locked, not just from the outside, but the inside as well. The front desk representative, Paolo seemed annoyed he had to open it, although in the U.S., its illegal to lock an exit. I returned to the property at 5am, to get coffee, where I sat in the breakfast area until 530am. As I reached the elevator, to go upstairs, "Paolo" stopped me to accusingly ask for my room number, as if I was not a guest. I left the property again to ride the City Sightseeing Rome tour bus, and do the Colosseum tour. I came back to the property at 230pm, to get my luggage and go to the new hotel. When I reached the hotel, the bed was made and my bags were gone. *AT NO TIME DID I ASK STAFF TO TOUCH OR MOVE MY PROPERTY* I went down to the front desk to find where my luggage was, and the get the key to whatever room it had been moved to. I asked the front desk manager, Romina, for the key and the hotel manager. She stated that the manager was not there, so I asked for the email address of the owner. She stated it was owned by a big company and she did not know the owner; I retorted no, its not a corporate property, its a franchise. She then stated the owner was Mr. Gabani?, but did not have the email address. I went upstairs to get my luggage, and on the way out left the key on the front desk. I was extremely angry my property was touched by anyone, and it appears I am missing items after a quick review. As I got in the taxi, an employee named Ovidio menacingly followed me to the vehicle, standing close to the door, at which point I exited and came back in, even more angry. Another rude front desk staff member named Daniele (male) wanted money, I then advised him that the room was prepaid and the hotel had my card on file. I cannot stress strongly enough to stay away from this hotel. I am an Expedia VIP member, I spent roughly 20k this year with Expedia, and more with Orbitz, Priceline, etc. I am appalled with how they treat customers and I had to file a chargeback with the bank for the remaining two days as I did not stay there. I may chargeback the full amount for not as described/fraud. Please stay anywhere but Best Western Spring House when visiting Rome. I am also emailing Best Western to advise them to pull the branding.

    « Simply a Superb Experience! »

    We were in Rome and needed to find accommodation in a hurry. Fortunately, we found this hotel. Adjacent to the Vatican Museum, its first plus was its location. And everything else was a positive from the time we arrived. Our room was spotless, airy and very accessible. Excellent shower and toilet facilities in spacious bathroom. Beds, pillows generous and very comfortable. The restaurant/bar/breakfast area though small, was more than adequate for our needs. Breakfast buffet left us wanting for nothing. But the staff. All of them - front of house, bar, restaurant and housekeeping - I have never experienced such a level of friendliness, helpfulness, courtesy and professionalism. The finest group I have ever experienced. And to top off our stay, I requested a taxi to the airport. The one they arranged was retained by the hotel. The Moroccan driver had very good English (all the staff had) and his good humour added to our stay. As an addendum, my grandson was with us and his 15th birthday occurred on the 2nd day of our stay. We got back to our room after a day sight-seeing and he was greeted by a birthday card and basket of fruit from the hotel. They obviously noted his date of birth on his passport. A nice touch indeed.

    « GREAT SERVICE in the restaurant! Gluten Free friendly is A ++++ »

    The plus is the staff- specifically in the restaurant. Wonderful place for Gluten Free diet. To start- first night we were exhausted and chose to stay in hotel for dinner. I think the waiter was also the cook, since there are very few people eating there except for breakfast. He couldn't have been more accommodating. The menu had enough selection, but the server prepared what we wanted to order, and made us feel so special. Never underestimate a good meal with excellent service. That dinner was one of our memorable times in Rome. Additionally, the hotel has prepared box meals that are Gluten Free- that include cereal, pastry, and other goodies. The wait staff was also very very accommodating. They took their time to show us each item on the buffet (which was a large hot and cold assortment-beautifully prepared), and tell us what was Gluten Free and not. Happily, most items were gluten free. Because of the spectacular dinner, and the great breakfasts, I give the hotel 5 stars. The negative- the room size is small. Extremely small. If one person wants to pass to the other side of the room, you have to sit on the bed and lift your feet off the floor. With that said, the rooms are very clean and you don't spend that much time in them anyway. We opted for the rooms with balconies, and though we didn't use them much during our 2 day stay, it was wonderful to sit outside. Also great to see the Vatican, especially lit up at night.

    « Good hotel »

    Stayed in a family room, two adults plus two children. The room was spotless, with bed linen and towels changed everyday. The breakfast was really good and staff were very attentive. The location was also vey good and we felt very safe in the area. Hope to visit again next year.

    « Very close to the Vatican »

    I went with my 2 sisters, ( all of us early 60s and our mum, 80+) as a birthday treat for our mum. As we would be arriving between 1300-1200 hours we emailed the hotel prior to the trip and asked to be able to sign in on arrival. Unfortunately the room was not ready, and even though they gave us a free welcome drink while we waited, it was annoying to think we were wasting time in the hotel bar when we wanted to get on with the sightseeing. However the room was lovely, in a modern, minimilist style, with a lovely bathroom containing quality toiletries and copious amounts of fresh towels. Our room was a suite with an upstairs area containing a mezanine level where there were two more beds. This area could easily have contained another wardrobe to allow the people using the mezanine to store their clothes there instead of having to come downstairs every time to use the only wardrobe available. The other drawback to the room was that there was no window in it which could make it seem a little claustrophobic. There were good tea and coffee making facilities in the room and a tv on both levels. Also the contents of the minibar were complementary. Breakfast was good with a nice selection of cereals, pastries, meats and cheese. The scrambled egg was delicious but the bacon was a little too crispy for my liking. Wi fi was freely available in the public areas.

    « Good location »

    We stayed here October 2015. The rooms, although small were adequate for our needs as we were out all day. Rooms were cleaned each day. Breakfast was good, although a small, busy area. Good news for coeliacs, as they are catered for as well. Staff in the breakfast room, courteous. Staff on reception courteous, but didn't go overboard with the smiles. The poor guy on the bar at night was run off his feet altogether, he dealt with the bar, the dining area, room service, taking payments for the drinks and food, clearing away the glasses, plates etc. at time we thought it was like a clip out of 'Faulty Towers', he was always very polite and friendly but he does need help in this area. The hotel was close to the 'Cipro' metro station, bout 7/8 mins walk, bout a 10 min walk to the Vatican and St. Peters Square. Would definitely return.

  • 4
    « Cute rooms, ok location »

    It is right by the vatican. Yet it's far away from most of the other places. To get anywhere you need some sort of transportation The staff were quite friendly and so helpful. Yet the hotel isn't that inportant.. since you will always be out having dinner somewhere or sight seeing

    « Great Location! Great Staff! Great Service! »

    My husband and I stayed here approximately one week in October for our anniversary in the "Fashion House" junior suite. It was great. The staff contacted me via email about a week prior to our stay to assist with our transfer to/from the hotel and the airport. We chose to take public transportation (one bus to Termini train station and one single train which let us off within 1/2 mile walking distance to Hotel Spring House). Upon arrival, we were greeted at the reception desk and asked to wait in the bar/lounge area where we received a complimentary drink/pastry while our luggage was stored and our room prepared. We received a map of the city and several wonderful places to have dinner. These recommendations by Paolo were probably the highlight of our stay at Hotel Spring House. Every night/day, we asked the staff where to eat and their recommendations exceeded our expectations. Ricardo at the bar/lounge seemed to always be working...and smiling. Everyone in the hotel was really very pleasant. The location of the hotel was great. The "housekeeping fairies" came into our room each day while we were out exploring and serviced the room exceptionally. We should have tipped...seriously! They were remarkable and invisible!!!

    « A Good Hotel »

    This hotel is so convenient for the Vatican Musem and also St Peters Square and the Basilica. All the trips go from just round the corner at the bottom of the steps near the Vatican museum and at the end of a long day (we did an 8 hour trip) , it was so good to know we did not have far to walk. The rooms were clean, the bed comfortable, the water hot for aching feet! A great breakfast to start off each day. Nothing was too much trouble. I thoroughly recommend it.

    « Good hotel, convenient location »

    We stayed 2 nights at this hotel. The hotel was a bit jaded and needs a bit of refurbishing. The room was small but adequate and the bathroom very clean and nice. Breakfast was very good. The service staff were very helpful. The hotel had a private underground parking; this is why I chose it. And also because it is very close to the Vatican. There is a metro stop very close by which will whiz you into town in no time. We took taxis a few times - it cost us 13 or 14 euros to get to the Colosseum. But I do have a complaint against this hotel. When I booked the rooms through Best Western site, I had given a credit card which was valid at that time. It had reached its expiry date before we travelled and I had it renewed (same cr card number, new expiry date). While we were already enroute, a couple of days before we arrived in Rome, I received an email saying that if I did not call back with a new credit card, our booking will be cancelled!! On making an expensive 'roaming' call, they wanted me to send my credit card details by email. I refused, saying it was unsafe - for which I was laughed at!! How ridiculous - everyone knows that one cannot send credit card info by email!! The alternative was to call Best Western line and give them the new expiry date. The local line sent me to an italian speaker and so I had to hang up and try an even more expensive call to an English speaking country. I gave the new expiry date and I was assured that they would inform the hotel but guess what, the hotel emailed me back saying that my booking was still not confirmed (mind you, I had booked 3 whole months in advance!!!). I called back the hotel and finally the lady agreed to take the new expiry date by phone. Why was I put through this agony and expense when I was on holiday when I had done all that was right? Frustrating!!! I blame both the hotel and Best Western booking system.

    « Great Hospitality! »

    In a city where hospitality is rare we found an oasis of pleasant people giving great service! The facility is well run by people that seem to enjoy their jobs. The owner is hands own, especially in the restaurant area. We would definitely recommend this hotel to our friends!

    « Nice hotel, but room was too small »

    To start with it, I probably would give this hotel a higher grading, in alignment with the many positive reviews on Trip Advisor. The location is great, close to the Vatican, the staff is extremely friendly and helpful and the price is right. There is a small bar and a nice breakfast room. I appreciated all these details very much. Neverthless, the single room that I booked (see photos) was just too small, reniniscent of a pullman compartment on a sleeper train. Not that I tend to be claustrophopbic, but this was just too small to be put on the market, as it had more the size of a walk in closet. I did not complain, because I stayed one night only, but if I come back, I will make sure that I get a larger room.

    « Friendly helpful staff »

    The hotel is located near the Vactican, two metro stations and has plenty of restaurants nearby to have a meal and a drink. The staff were all lovely apart from one lady who was working in the kitchens early in the morning when we went to get an early breakfast who was rather abrupt. The free breakfast is very good with plenty of cereal, bread, pastries, juice, fruit and a fried breakfast with crispy bacon and scrambled egg. The rooms are cleaned every day with free wifi but are a bit small. If I could improve something I would make the air conditioning better. Overall we really enjoyed our stay and thought the staff were very friendly and helpful.

    « Good accommodation but tiny room »

    The hotel is well located close to the vatican and "Cipro" metro station in addition to access to buses. If you like to walk you can walk to many places such as Poppolo Piazza or Spagna besides Vatican City. The hotel offers free mini-bar. The single room is very tiny, but if you do not mind that the rest is good. In general it was a good stay (internet was good, breakfast was ok, and service was good).


Getting to the hotel ...

All directions
·From: Roma-Fiumicino Airport. Follow directions to Rome, take Grande Raccordo Anulare in the direction of Florence, exit via Aurelia, follow via Baldo degli Ubaldi towards via Angelo Emo, then follow specific directions to the Best Western® Hotel Spring House. The Best Western® Hotel Spring House is located in the Rome's historical center, very close to St. Peter's and the Vatican Museums. ·From: From Highway A1. Exit Roma Nord. Take Grande Raccordo Anulare (G. R. A. ) in the direction of Aeroporto Leonardo da Vinci. Exit via Aurelia. Follow via Baldo degli Ubaldi towards via Angelo Emo. Follow specific directions to the Best Western® Hotel Spring House. The Best Western® Hotel Spring House...

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