The Best Western Beau-Site is located in the heart of the medieval city, facing the cliffs. Best Western Beau-Site's 16th-century decor enhances traditional atmosphere that is also modern and gastronomic. The hotel's nice restaurant overlooks the valley. Enjoy your stay.
The room was big enough and clean. The views from it were good. However, I did pay extra to get these. Ate the first night, but it was a bad experience, so we never, ever, ate at this hotel again.... That' s how bad it was. We had booked months ago, as it was for a special birthday for my wife. At no time, whatsoever, did the hotel tell either of us that during our stay the town was subject to a festival that ran from early morning until after Midnight. I hate to think I had booked at a time that there was to be a Sid Vicious Punk festival, as in all likelihood I'd arrive also in ignorance. During our stay we had to repeatedly ask for soap, toilet rolls. During the seven days we were given one free 500 ml water bottle, so water rationing was in place, Why? The Wi Fi kept connection was bad, it kept breaking down, but when you called reception the person answering didn't speak English, and didn't understand my French, so off to reception again. For the price we paid we did not receive value for money. As a one off stop to somewhere else it is acceptable.lm
The good thing about staying in a hotel in Rocamadour is that the tourists go away in the afternoon and leave the village relatively empty. This is a lovely hotel to stay in, we had a room with great views of the valley and town. Service from the desk was really friendly. Really good breakfast on the terrace. P is talking about the next time we go here.
The best thing about this hotel is its location, right in the heart of Rocamadour. It is in two buildings across the street from each other. We were given a quirky garret in the larger building overlooking the terrace. It was small (though it did have a little attic with two cots which would have been good for children) and the bathroom was tight; the bed adequate. Historic. We were surprised, therefore, how good the food was at dinner in the dining room/terrace. It was well presented and delicious, and there were real tablecloths on the tables. Breakfast was okay; there were two coffee machines to satisfy the crowd. It was fun to watch the hot-air balloons take off while enjoying a croissant.
This hotel is wonderful. Our room was beautiful with a four poster bed. Our balcony overlooked the main street with views up to the chateau. The hotel restaurant was excellent, both food and wine. This is a magical town and we wished we had spent more days exploring this charming village. We highly recommend this location and hotel.
We only stayed for one night, but wished it had been longer. Staff really friendly and helpful. On site parking gréât. Our room was amazing. Looked over the valley. It was above the restaurant but all was good. The bed was really comfortable. The shower and bathroom were really luxurious. We are in the Brasserie, it was very busy but the staff were still great. Would highly recommend this hotel. We are already planning to return.
The sense of awe starts when you first round the bend and Rocamadour presents itself to you on the far side of the valley, perched on the cliff-side. Such places do actually exist - not just in movie sets.Twice we drove past the narrow archway and what we took to be a pedestrian street winding its way between the crowded shops and residences before we took a chance - and followed the GPS instructions. We were dreading what we might find in terms of parking and hotel access but suddenly we entered a small parking terrace in front of the hotel and restaurant. Still in a daze - stunned by the beauty of the scenic outlook we checked in and were led to our room - wow! Beautifully furnished, so spacious - who would have thought in such a small densely populated village area?! Great bathroom - huge, sitting room area and separate bedroom area, and all with direct views over the valley. Our café terrace was covered by large red awnings and we came to rely on those red awnings as beacons bringing us home from all around, below and above Rocamadour. Of more than 200 holiday stays this must rank close to No 1.
Best Western Beau Site Notre Dame is in the heart of Rocamadour citi. To reach hotel you drive down the main street which is also a people area.A little tricky to get to..just drive slow and park on the left by the patio area. This is a one way street. Very clean with easy walk to see all of Rocamadour, including the Black Madonna. They have private parking and fair price food at the cafe.
Love this hotel. It is quite old but very much remodeled. Rooms are beautiful. Lobby is quite small. Just walking distance from the Rocamadour Shrine and restaurants. Food at their restaurant is delicious. Hotel does not have a lot of facility, very small.
The location is a little tricky to get to and park, but worth the effort. The manager was very pleasant and helpful and a real great asset to the Best Western brand. Seeing the town and church lit up at night is worth the trip.
My GPS led me directly to the hotel and its private parking in the heart of the old village. the staff was very helpful, and the room was everything I had expected. It was a great location for exploring the village. And the added bonus of hot air ballons passing by was a real treat.
I took a shower in this small too tight room when all of a sudden someone else turned on their shower and.....no more water for me. Unpleasant experience! The lighting is inadequate and there is no air conditioning. The elevator door slams shut on you and is a menace...
We stayed here in this centrally located hotel. It is a lovely family run hotel with onsite parking for cars and motorcycles. The rooms are clean and pleasant with WiFi the views are fantastic and the hotel is placed in the heart of the medieval site. The hotel has a restaurant and bistro which we ate at.again great service and faultless food.
Well who builds a village into the wall of a cliff face, it could only be someone who could see the future and wanted to leave something behind that would last forever and inspire the ages. The Best Western in Rocomadour is in the middle of old town, which can be a little hard to get to if you don't know you have to drive thru the crowd in old town and park in the middle. The hotel is great and the staff are more than helpful, you have a great terrace restaurant to dine at with a great view of the midi Pyrenees. It's a great base to get out and explore from The Padriac Caves WOW, can only describe what you see. There is so much to do and Rocomadour is just gorgeous, if you could go for weekend I'd do it all day every day. A must visit if you're in the midi Pyrenees.
This hotel far exceeded our expectations. At a Best Western hotel one expects a certain standard but this place far exceeded that. On arrival a very friendly receptionist welcomed us and assisted us with the parking if our car. Parking is a real issue in Rocamadour but the hotel has its own valet parking service so all the hassle was taken away from us. Our room, overlooking the gorge, was very pleasant and the mattress was especially comfortable. We had dinner in the main restaurant which overlooks the gorge and has a romantic setting. The food was of a high standard especially the leg of lamb which was carved from the trolley. Very tender and cooked to perfection. I would certainly recommend this hotel it is centrally located in the town centre, the organisation of parking a car is a big plus point and the food in the restaurant is to be recommended.
Great location and very welcoming and professional staff. Bed is comfortable but bathroom with shower in bath not practical, dangerous and makes you unable to have a shower without having all the bathroom floor wet.
Great hotel in the centre of Rocamadour. Nice big room, but the bathrooms could have been better. Has it's own carpark in front of the hotel, very nice! Good breakfast and friendly staff. Would come back any time!
This was a return visit to the Beau Site for me, hotel is good, staff in the hotel friendly and helpful, those in the restaurant / bar adjoining the hotel not quite so. At breakfast, the waitress started clearing away the table and relaying while some of our group were finishing our breakfast - restaurant certainly not busy so not sure why they had to do this - perhaps trying to hurry us along.
I was so confused as to what "level" to stay in Rocamadour so I finally decided to stay in the historic town itself and I am so glad I made that decision as it has a lovely atmosphere, especially in the evening. We just drove down to the lowest level and through a small archway (after showing a security person my hotel booking) and parked outside the hotel. The girl on reception said I could choose one of two rooms and she then proceeded to show them to me so I could see which one I preferred. I made my selection and then she said I could look at another room if I wanted but I said I was happy with my choice. So nice of her to go to that trouble. The room was good without being anything special. The one grievance I have is the ancient box hairdryer which I hate as it is impossible to style your hair as it is like standing behind a plane.
We stayed at the beau site on the 5 th July with our 2 little dogs. The situation of the hotel within the walls of the town is excellent as is the free car parking. Our room was lovely and the staff were all very friendly and helpful, we had a very enjoyable dinner on the terrace and we would definitely recommend this hotel.
Beau Site Notre Dame is located in the heart of the cite, just a few meters from the famous pilgrims' stairway to the chapel (and, for those seeking a easier way to ascend, literally next door to the elevator). It is a very old structure that has been well maintained. Our room was quite large, with a second bed and a sitting area, in a quirky layout that added to the charm. Everything we needed, including outlets to charge devices and a very decent shower. The hotel has a restaurant with a beautiful terrace under trees with lanterns at night for dinner. We had the breakfast buffet which was fine. A second smaller terrace, also under trees, faces the street and is a great spot for a cold drink after visiting the chapel and making the walk up the hill under the beautiful trees following the stations of the cross. They have their own parking, right in front of the hotel. The hotel staff was friendly and helpful.
Situated right in the heart of Rocamadour and it certainly adds to the experience of visiting this historic place to stay here. We had suite 52 which was roomy and bright We changed to be here because the other suite we found a little confined and tired. Disappointed that the towels had seen better days were quite worn and one was stained. Our meal at the restaurant was pleasant. The hotel staff were very helpful. I felt the hotel was a little tired and lacked wow however I think it may be more difficult than usual to keep everything completely up to date as the village is quite difficult to access.
I definitely did not expect to find such a nice hotel in such a small village. We took suite 52, and what a beautiful and huge room. Decoration is very nice, bathroom is huge, etc etc. A seriously nice room! The restaurant offers very nice dinner with view on the valley, and also very nice breakfast. The medieval village by itself is very nice and worth seeing, as well as the goufre de padirac located a short drive away. All in all, perfect hotel. Definitely recommended.
We were advised like when we went to Assisi to stay in the village for the quiet experience when tourist hordes had gone, it was perfect for this, I was driving a rather large car and got another hotel to ring ahead, no problem said helpful staff and they were right, it was easy to drive through the tiny arch to the front door! We walked into the hotel and felt like we had been transported to medieval times, gorgeous small quaint lobby and incredibly helpful mature woman at the desk, explained everything we needed to know. Room was good, amazing view of city and we were lucky enough to have, I think, the only balcony. Can recommend the restaurant immediately opposite, superb views and excellent food. We had breakfast here which was average but fine. Two doors down is the lift to church so we got several visits in over our two days. Only minor criticism is fact there were paper cups instead of a mug for morning team but it was lovely to finally have a kettle in a room! Another plus was the spa bath so relaxing after all that walking! The older woman in the desk my husband and I agreed was one of the best for this job! Would recommend this superb location to all!
The good: - Free parking - Location - Decent sized rooms The bad: - Old, substandard rooms that haven't been updated despite what they say - The shower is a trickle of water. Water pressure is terrible, the shower heads need replacing. - Towels are tiny and frayed on the edges. - The manager of the Le Bistro bar was incredibly rude to us. She snatched the menu out of my wife's hands before she'd even ordered for no reason, and then started tapping her fingers in frustration when it took a few seconds to choose a drink from the menu. When we were clearly shocked by her behavior she didn't apologize or even acknowledge a problem, even though her colleague was clearly aware of and embarrassed about it. - Hard, uncomfortable bed There aren't great hotel options in Rocamadour, and it's become something of a tourist trap, but if you do visit try find somewhere else to stay.
The hotel does not have much of a lobby, but we paid for an upgraded room and it was nice. Management did argue when we wanted the advertised AC to be on; they had it off and would not or could not turn it on in mid May. So, depending on the time of year you are going, you may wish to seriously consider this. The location is great - right at the base of the hill of the village, so you can walk to everything.
I was pleasantly surprised to find out how easily accessible this centrally located hotel was. With a restaurant right across the street. Right beside the elevator up to the famous church. Within no time we were in the same room as the black Madonna. The breakfast was superb. Bacon and eggs - in France ! Parking was right across from the hotel. The room was spacious and clean. The staff was helpful. Any criticisms? I guess not.
We booked a superior twin room. The internet photos did not manage our expectations. However, the room (Number 50) and bathroom were very clean, quiet and we had a good view across the valley. The beds were acceptable but not as comfortable as we expected for a hotel of this ranking. The over bath shower was partially enclosed by a low wall. The shower head was hung from a high fitting and water cascaded over the wall onto the floor. The hair dryer was not efficient (low power took ages to dry my hair). The bar and the restaurant and our room were situated on the opposite side of the street from the main hotel and reception. Car parking was free and easy. The head receptionist was very helpful. We had dinner in the restaurant and the food and service were good. However, the restaurant staff started to lay breakfast before the end of service so we felt rushed. Also they were putting out food that was left uncovered overnight. Not hygienic in my opinion as there were a few flies about.
Had three rooms with access to a lovely terrace. 18,19 & 20. A nice little sun trap with chairs and loungers. Great view of the rock. Very comfortable rooms with good beds and good showers. The hotel has lovely features like the reception and grand staircase. Really beautuful. Breakfast and other meals served across the road where there is an outdoor area with views. Nice breakfast. Free parking but need to request this as space is limited. Wifi worked well. Staff lovely and very helpful. Would definitely stay here again.
This hotel is actually within the walls of the old town. If you are staying at this hotel you can drive in (non residents have to park well out of the town). There is parking right on the street but when things are busy the staff move cars to their underground garage - you leave car keys at reception. Our room was newly done up at the top of the hotel - light bright with everything we needed. We took breakfast, dinners and a lunch while here and the food was very good. Service was excellent and the staff were most helpful. The hotel is right beside the first lift up to the sanctuaries - as I say you couldn't be more on the spot.
The location was fantastic inside the gates of the city. We came in by train and called to ask for a taxi option. They gave us a wonderful driver - Taxi Pat! She picked us up at the station and returned us the next day! The hotel room was large, open, and airy with a great view of the valley. We also had a wonderful meal at the hotel restaurant. The wifi was also quite good. My only complaint, which is minor, is that the breakfast is not included in the price of your room. In fact it is €14 per person, and we did not know that until checking out.
We had trouble with the GPS taking us the wrong way in. My wife walked to the hotel and they were excellent in giving her information in English. When we got the car sorted we were pleased to have car parking outside the hotel door. That is a real plus here. The room we had was fine, pretty basic, but good for one night. Or I thought! Both of us woke up with a bad back. The mattress was quite hard and uncomfortable. We passed on breakfast but the 12 checkout was useful.
We arrived at this hotel jet lagged and very hungry. The young woman at the reception went out of her way to help us find the hotel and a parking place. The people at the brasserie cheerfully served us dinner even though it was nearly closing time. Our room was large and cheerful and impeccably clean. Every person at the hotel went out of their way to be friendly and helpful. The location is perfect for exploring Rocamadour. While we didn't eat in the dining room, all the food we did have at the brasserie and the breakfast buffet was presented with a sense of pride and tasted wonderful. We highly recommend staying there!
Hotel was lovely, staff were friendly enough. Our friends booked us into a superior room with a jacuzzi bath. The room was lovely however there is a fault with the switch on the bath and by the time we discovered how to overcome this fault it was too late. The hotel were not apologetic about this issue although they were clearly aware of it. I would probably have scored them a 5 had it not been for this
I would not hesitate to come back to this lovely hotel. From the moment we checked in we were made to feel at home, the lady on reception was wonderful, such a great sense of humour. Our room was large and very comfortable, in fact the bed was so good, we asked for the make as we would like one at home. The bathroom was large and modern. The double glazing was amazing, kept out all the noise from the lively restaurant across the street. Situated in the main street of this stunning village.
It's located inside the gate. The hotel provides free parking. The service is good. The price is good. The hotel is outdated. Bathroom shower was very difficult to use. Shower head won't stay upwards. The room is old, relatively clean, spacious.
A most enjoyable visit to this wonderful historic French town built literally into the cliff face. Our stay was comfortable, excellent service and good food. We had the fixed price €36 menu and ate on the outside terrace on a lovely warm evening. Parking is at a premium around here but they do have limited garage parking so if you are booking ahead and want your 4 wheeled pride and joy garaged overnight mention it at the time!
Nice looking hotel at centre of Rocamadour. We have just returned from a 5 night stay on a Rail Discoveries tour. The room we were allocated was on the third floor of the building where the restaurant is. The room was small and dark with it not being possible to stand upright at the side of the bed, because it was in the roof space. Fortunately we were moved, after the first night, to a much nicer room for the rest of the stay after we complained. Bit disconcerting reading the fire safety notice that we should stand by our window and await rescue if the only access/escape route was blocked. The alternative apparently is to jump to the street 3 floors below. As far as the tours inclusive main meal is concerned do not expect any of the culinary delights the other diners at the hotel receive. Our meal was four courses. The only option was take it or leave it. The ingredients cost to the hotel must have been minimal and it very much showed. Had better school dinners. On some nights the service was poor to the point of being positively rude. We were really made to feel second class guests. Such a disappointment.
The location was amazing in the ancient town. So central to everything and opposite the elevator to the top. The staff couldn't be more helpful. And to have parking there in such a tiny place was so valuable to us. The room was spacious and well appointed and the restaurant was a gastronomic experience at a very reasonable price. Walk Rocamadour early before the buses arrive. We did and we saw and felt the best of this beautiful town. Am going to return in the future.
We had a wonderful corner room, light and airy in the annex across the lane from reception. The bed and duvet super comfy. Aircon worked perfectly. Location excellent right next door to the lift to the Sanctuary. Parking was outside for 4 or 5 rows of cars 3 deep nose to tail. It was interesting watching the man juggle the cars for people leaving. The restaurant had a super views over the valley. Wi-fi fine. The bathroom and toilet were separate but the toilet had no wash hand basin so you had to walk out, around the bed and into the bathroom. In our opinion one night is sufficient time to stay in Rocamadour
This may have been the biggest surprise of the trip. Rocamadour is a unique village that perches on a steep canyon. The hotel is clean and comfortable and the staff helpful and proficient. I think the "lived in" feel of the place makes it feel like home. We hope to go back soon.
We stayed there as a family. Rooms were dirty, staff were unhelpful, breakfast was not even in the same building. We had dinner there the night we arrived and it was so bland.... don't waste your hard earned euro...
Spent 2 nights here in the older building where reception is located.We were on the top floor(3rd). We had trouble getting to the hotel in our rental car. We saw the sign for the hotel but couldn't get up the street because of a block barrier. Saw a sign that said "parking" and pointed to the left so we took it and after a long drive we got to a parking lot.Thought we missed a sign pointing out the hotel, so we tried it again and the same thing happened. We couldn't figure out how to get to the hotel with the barrier blocking the street. We tried it again but this time I got out of the car, I was going. to walk to the hotel and find out where we were suppose to park while my husband stayed in the car. When I got out of the car a man came over and said "hotel", I said yes and he took the barrier down and waved us through. Then it was just seconds to the hotel with parking across the street. There's a valet who parks and gets your car for you. We had a good sized room, with 1 room that had a toilet and another with a sink and tub/shower. The room looked old but was comfortable. Had good reading lights and an AC which didn't keep the room cool at all. There was a safe in the closet. The bathroom was nice, had a big sink, large mirror and good lighting. There was a window in the bedroom but it only had a lace like window covering so the early light coming in woke you up. It was a private view so nobody could look in but I would have preferred a more solid window covering. That evening when I went to shower, one of the towels had a big stain on it and it didn't look like it was laundered. The step on garbage can was full with someone else's garbage and I came away with the feeling that the room wasn't properly cleaned. Water from the shower soaked the floor and I used a towel to wipe up the water and left the soaking towel in the tub. The next day when the room had been serviced the soaking wet towel was still in the tub and wasn't replaced with another towel. I wasn't that impressed with the housekeeping! The breakfast buffet was from 7:30-10 am in the restaurant across the street. It was very nice. Breads, croissants, muffins, fresh fruit salad,yogurts,cereals, eggs, bacon, cheese,meats,juices etc. Except for housekeeping the stay would have been nice.
We stayed in the anex which is a better part to be in, as the rooms were larger and modern. Our meals were outside where we had lovely views. All the meals were very good. The staff were very friendly and helpful, especially the hotel receptionist.
The hotel was inside La Cite Rocamadour, on the main street right next to the stairs that lead to the church and chateau built in the cliff. The location was excellent, they even had parking, the room was at most average, but the view from the window was amazing. The restaurant of the hotel was one of the best we ate during our entire trip! They had a lovely terrace full of trees and with a great view and the food was to die for. We did not take the breakfast. The city is best experienced in the evening/morning before the hordes of tourists....
We spent the first night of our holiday here with my husband. From the very moment you step in, you are taken over by the charm of this place - the building, the surroundings, the smell. Everything about this hotel is authentic. It was a fantastic start to our vacation. Just go! (And if you do, don't leave without having dined at their incredible restaurant where you will eat like a king). We simply loved it and would strongly recommend this hotel and its restaurant to everyone who is looking for the French charm.
Wonderful hotel and wonderful staff right in the heart of Rocamadour, will definitely be back. They made us, and both our 2 Chow Chows feel very welcome and spoiled. Lots of help on hand if we needed it, and the restaurant was excellent! Looking forward to our return already. xx
This is a beautiful hotel. It is obviously very old but the room was of a very high standard and the staff were really helpful and pleasant. We ate in the restaurant and had an absolutely superb meal. Would highly recommend this hotel and what an amazing place to visit!
This hotel was built into the side of a mountain, in the center of the Notre Dame village. You follow a small narrow road from the town of Rocamadour, pass through a very narrow gate, into this little village where perfect parking is found in front of the hotel. The street is cobblestone, making it a bit difficult to roll suitcases and then up a few stairs to the hotel entrance. Noticing our difficulty, the very kind receptionist, upgraded our room so we could take the elevator and enjoy the beautiful view of the valley from the balcony.The room was large, very clean, with king bed, and large, private bathroom. This hotel is close to everything and the front desk people were more than helpful with directions and maps. The restaurant serving the hotel was directly across the street, where you could get breakfast, continental or full. they offered delicious breads, yogurt, meats, many different cheese selections, espresso coffee, and much more. A short walk to "the great stairway" to the chateau and cathedral. Visit the caves where the hermits lived back as far as 1152. Walk to the chateau on top of the mountain for the best views and then to the town itself. On return to the Best Western you find a cool air conditioned room, patio and pool areas if you like too. Bed very comfortable after the long walk. Numerous restaurants and ice cream shops near by.
We paid a little extra to stay right in the heart of this beautiful village and it was well worth it. The hotel staff are very pleasant and the room was comfortable, well-appointed and had a fantastic view over the valley. If travelling with a car, the free parking in the centre of the village is a very welcome bonus. We would definitely stay there again.
We stayed two nights here in this beautiful hotel. The location is great. Our room was situated in the front of the hotel yet was very quiet. We had a sitting area. The bed was comfortable, bathroom quite large. The do have a small parking area across the street. Hotel staff were welcoming. We would return should we visit Rocamadour again. We did have dinner the first night, delicious! Breakfast was good with lots to choose from. Scrambled eggs, fried eggs, boiled eggs, different meats and an assortment of cheese and bread along with cereal.
We stayed there mid June, a family of four with two children. I have worked as a Hotel Manager for over ten years and have never experienced such an appalling lack of professionalism, cleanliness or standards! The ''Suite'' was sold as family friendly, yet the children's bedroom had a leak and no heating (on a cold night). My Daughter fell on the puddle, the leak, and hurt her shin! The room was filthy, it had caked on fluid of some sort (the mind boggles!) on the floor. The Restaurant staff were rude to the point of aggressive. The lack of care or concern for us as clients was truly unbelievable. When I complained, it was met with an apathy, almost a sense of ''oh well, better luck next time!'' Really....avoid this establishment. I'm telling it like it is, from someone who works in the business.... it's not worth throwing any euro at this place! Truly awful. Looks lovely online, but just wait until you check in! Just terrible! :(
We chose the hotel and location as a break from Paris, because we could book it using our credit card points, and the ratings were good. When we first arrived, we were a bit concerned the town was going to be a trash & trinkets tourist hamlet. But from the moment we checked in, the friendly, inviting, professional staff made us feel like we were friends of the family, coming for a visit. Our room was spacious and comfortable. There were plenty of towels, good water pressure, and though we on the street side, it was quiet with a lovely view up the hill. We never ate dinner here, preferring to explore the other local eateries, but breakfast was wonderful. The buffet had several choices of hot and cold foods, the dining room bright and sunny with stunning views and an attentive staff.
Our night in Rocamadour was peaceful, the hotel is nice, workers are kind and, when the tourists leave the small old village, Rocamadour is silent and amazingly illuminated. The restaurant and small parking are efficient and comfortable.
This place had everything one would want in Best Western Hotel. Welcoming staff, good restaurant, parking next to the hotel, and a great location. I don't think one can find a better hotel so well situated in the old town, certainly not one with free parking. Highly recommended
I am so glad another reviewer mentioned the convenience of having a parking lot just for hotel guests directly across the street from the hotel, complete with an attendant who parked our car for us. It made our stay there so easy. Very nice hotel with comfortable rooms, great views. The dinner we had on the outdoor terrace at the restaurant associated with the hotel was one of our best meals during the trip. Easy to walk out of the hotel and tour this ancient city given its central location. The one challenge was finding it by car - we missed a turn and ended up having to park in the petit train lot and walk up to get better directions, but the staff was very helpful once we arrived. Would definitely stay here again!
Terrific hotel, perfect location, close to everything to view in Rocamadour, free parking. Would definitely stay here again on my next visit! Breakfast was excellent, all courses, including extensive meats, eggs, fruit, breads cheeses and pastries. All staff spoke English and were very helpful.
Though it is only three stars hotel, you are treated as a most important person. First, you have a parking in the "cite" where most of the cars are not allowed and next to the hotel. The rooms are nice and sufficient and the staff is kind and helpful.
We decided to try this hotel because it was in the centre of the stunning Rocamadour in the Midi Pyrenees and being shoulder season, we decided to see what the rates offered. The Receptionist was friendly and welcoming and showed us two rooms. One for 84€ p.n. and the other normally about 120€. As it had a view over the cliffs and the courtyard we chose this one as it was offered for the same rate as the 84€ per night room. Big mistake! The floors were cheap parquet type and the shower formed the epicentre of the room, being accessible from both sides, with the toilet beside the bed. We had our dog with us and he was skidding all over the place on the flooring. Once in the toilet, it wasn't possible to close the door and I am only 5 ft 3" so it was even worse for my husband who is 6ft. Being right beside the bed, it was not ideal having to leave the door open. There were no bedside tables as the wardrobes where right beside the bed. It all felt cramped and awkward. The shower doors wouldn't open and the hot water kept fluctuating from scalding to freezing. The so called beverage facility consisted of a kettle in the wardrobe with no where to plug it in. There was one plastic cup, 2 teabags, 4 Longlife creams and some sugar and coffee sachets. It was hot and stuffy because if we opened the doors onto the courtyard, we could hear the guests in the next room and we don't like air con on all night. We declined their breakfast for 14€ per person but as nothing else was open at 0930 we ended up in the restaurant across the road having their breakfast after all. It was plentiful but we would have been happy to have found a cafe and a coffee and croissant, which is all we had anyway - a very experience croissant and cafe! At all times the staff were friendly, welcoming and courteous, but the room was a real disappointment.
matirocamadour, Propriétaire at BEST WESTERN Beau Site Notre Dame, responded to this review
Madame, Monsieur, Nous venons de prendre connaissance de vos remarques concernant notre établissement, nous sommes vraiment désolé de ne pas vous avoir donné satisfaction et nous vous prions de bien vouloir nous excuser pour les dysfonctionnements dont vous nous faites part. Toutefois, nous tenons à apporter certaines précisions : - Effectivement, cette chambre que vous avez d'ailleurs visité avant de vous installer est originale car elle possède une douche centrale et des WC séparés qui ne sont effectivement pas très spacieux mais largement suffisant pour les utiliser la porte fermée, (1,15 m de profondeur et 48 cm du bord de la cuvette à la porte). Cette chambre est maintenant en place depuis plusieurs années et nous n'avons pas eu de réflexion à ce sujet. Le sol n'est pas de mauvaise qualité, c'est un bois massif genre teck qui est ciré. Pour un chien, c'est bien sûr moins commode de s'y déplacer qu'une moquette, mais beaucoup plus sain. - Le plateau de courtoisie est d'une composition traditionnelle : Thé, Café, Décafeiné, lait écrémé, sucre, nous reconnaissons qu'il pourrait être plus copieux, il manque peut être un petit gâteau ? Il y a bien sûr une prise de courant, elle se trouve sous la table de cette chambre facile d'accès pour y brancher la bouilloire. - En ce qui concerne le petit déjeuner : le bar de l'hôtel est ouvert en même temps que le restaurant c'est à dire à 7h30 et même plus tôt si nécessaire. Il propose bien sûr toutes sortes de boissons chaudes ainsi que des viennoiserie. Il propose également un petit déjeuner continental à 7.50 €, (tarif affiché à l'extérieur), pour ceux de nos clients qui ne souhaiteraient pas prendre le buffet. Nous regrettons que vous ne l'ayez pas vu. Nous vous réitérons nos excuses pour les autres désagréments dont vous nous avez fait part, nous ne manquerons pas d'en tenir compte et nous vous prions de croire, Madame, à l'expression de nos salutations distinguées. La Direction
Our tour stopped at this one of a kind city built into the Limestone cliffs of the region. We highly suggest that anyone traveling in SW Europe miss this stop. The small chapel was taken over by the Benedictine Monks and the city grew up around the monastery. It is very quaint with a charm and ambiance one would expect in this art of France. Rocamador is located on the way of St. James, so that is another added plus to stopping here. We thoroughly enjoyed are stay here.
We read that this was the best hotel in town and were not disappointed. We requested a room in the main hotel. When we arrived, reception was very apologetic -- said shw knew we requested the main hotel but there was aheating issue. So, she gave us the largest room in the annex overlooking the valley. We could move into the main hotel if we wanted when the heating was repaired. But, we were settled and the view was wonderful from our room so we stayed. Reception, service, restaurant people could not have been nicer. The main hotel is quaint and lots of antiques and atmosphere. But, we were happy with our comfortable room with a view. There is one road through and the hotel is in the middle of it. Comes with parking -- although you need to requst it as there are very few spaces. Since we were off-season, not a problem; but, would be an issue at a later time. Highly recommend the hotel.
After the previous night spent freezing in a yurt, and after days of walking the Chemin de St Compostelle, the BW was a treat. Nadine, the hostess was wonderful and put us in a great room with a bath despite the fact that we were backpacking. With a long hike the next day, we also treated ourselves to the buffet breakfast: all the food was delicious, from the eggs to the croissants to the cheeses to the jams. Service and atmosphere were wonderful as well. We only regret not having had dinner there as well!
We enjoyed our one night stay. Hotel staff was beyond excellent. Very helpful. Room large and comfortable. Parking very convenient which is important in this busy little village. We had a nice supper in the hotel restaurant and breakfast was quite good as well.
There's one major street through this village and this hotel is right smack in the middle of it. I stayed in several smaller hotels on this trip through southwest France, but this one was the most comfortable. It's a former Knight's estate with some interesting nooks. See the terrace one floor up. If you're fortunate there are several rooms surrounding it and you could be staying there. Bed and pillows were comfy. There was no mini-fridge but I did have a coffee maker. The room temperature controls were fully functional. From here walk easily to everything (though some of it will be up the steps). Parking is just across the way.
Initially, we had a heck of a time trying to find the hotel. If you blink, you'll miss it. After driving through the town twice, my husband parked and walked to the hotel. The staff was inviting and friendly. Our hotel room was spacious, clean and well kept. We were given a room with a balcony over looking the street. It was absolutely beautiful at night. Oddly enough, it was the only room with a balcony. The room included breakfast and dinner. The servers at the restaurant were extremely unprofessional. If you didn't speak french, they had no interest in giving you good service. We chose to eat outside and spent the evening fighting off wasps. I had a wasp land in my wine and the server took the glass away and said "I can't help you with the wine" and didn't replace my drink. Then I had to scoop another wasp out of my dessert. Needless to say, I left unhappy. I didn't realize until we were leaving the restaurant that there was a wasp trap above our heads. Given the opportunity, I would definitely stay at the hotel again though.
This hotel is centrally located to the old town, and right at the base of the Cathedral. After figuring out how to drive to the hotel (through the archway where it looks like just walking streets!), we were warmly welcomed. We had the corner suite which overlooked the street & the cathedral. The room was clean and spacious and the bathroom was lovely with a jetted tub and large area. Cons: We had a king bed, but they only had separate twin blankets, so my boyfriend and I had to sleep separately. Only paper cups for the coffee and no milk. No robes.
Apart from the stunning location, the very clean room and bathroom of this hotel, it was the efficient and very friendly staff that was outstanding. Special thanks for your Friendly and helpful manner goes to nadine and ariadna in reception and to the every smiling robbie in the bistro. Nothing was too much trouble. I really loved the view from my room 53. Cheers Jen the mother
We travelled with Rail Discoveries. We usually do coach and will go back to coach because of delays home and lugging our cases around.However, we did not feel like second class citizens. Yes, we were seated in a certain area and some had to be moved when another party was in. I am not sure if this was because others had paid more?? But we were fine.Very happy with the food that was offered. No real choice but my husband asked for no fish so was given alternative. Staff were very nice and friendly bar one who was quite rude and curt to some people. He also shut the bar quite early one night. Did not annoy us but some others were not happy. We were on third floor of old hotel and loved our room! It was right near the lift. Lovely view from our window. We had some nice excursions. Rained the first day (only there 4!) but rest of week was lovely. Did not particularly enjoy Truffadou train but Gouffre de Padirac caves are stunning. Sarlat is lovely and the boat ride at Rouge-Gageac. All in all very pleased with hotel and food. Hotel in excellent position for upper and lower levels and shops. Lifts near by for upper levels. Great bird display at top of Rocamadour called Roche des Aigles. Stunning scenery.
One night here only but a great position for this hotel, very central so you can walk to everything. Pleasant room with great views. Very good restaurant and attentive staff both here and in reception. A well run comfortable hotel clinging to the cliff in this remarkable town.
We were thrilled with this hotel. As always, we were travelling with our 2 dogs. From the minute we arrived we all felt so welcome. The young lady on Reception, Arrianne, couldn't have been more helpful and charming. We booked for 2 nights knowing, that as the hotel was so busy, we would need to move rooms after night 1. The first night was in room 16. A delightful twin bedded room in the main building located to the back on the first floor. Very comfortable beds, good quality bed linen, well furnished. Had a superb first day looking around this amazing village. Enjoyed the very best meal in the hotel restaurant opposite. Slept well. Next morning Arianne asked us to leave our luggage in Room 16 enabling us to go out for another enjoyable day while our rooms where moved. When we returned we found we had been upgraded to Room 12, a beautiful suite. This room has a balcony overlooking the front street, a jacuzzi bath and beautiful furniture and fittings. We were delighted. Enjoyed our 2nd night in the hotel restaurant drinking champagne cocktail and eating the Cote de Bouef, cooked to order. Magnificent. Don't miss this place if you visit this village.
Rocamadour is a real honeypot but this is the place to stay!! In the dead centre of the village in a pedestrian area but with parking right opposite and seperate breakfast and ( up market ) dining rooms giving really good service, excellent food, although a little pricey for dinner. Also next to lifts to upper levels where the pilgrims purpose and castle are found. A great two day stay.
As a guest of this hotel you are permitted to drive through the archway along the pedestrian area until you reach a parking area on your left, the hotel is directly opposite. We got a parking place right at the back so we didn't have to leave our keys at reception. If you're blocking others in you have to leave your keys. Check in was swift, we didn't need to sign anything or swipe credit card. The girl took us across the street to the other building and up to the 2nd floor to room 52, a suite with jacuzzi bath. The room was large, bright, spacious and spotlessly clean. It had a view right down the cliff, spectacular. Shampoo/shower gel and soap are provided but nothing else. There is a coffee tray with 2 coffees, 2 teas, 2 milk and 2 sugars. There is a safe, A/C, plenty of extra pillows, a very comfortable bed with cosy duvet, two large comfy chairs and a flat screen TV (the only English channels are news ones). The bar and restaurant are also in this building. The restaurant was very busy for dinner but we didn't go there. We didnt take breakfast either as we just got a croque Monsieur further down the street. This hotel is just opposite the lift to the top of the cliff and is in an excellent location for bars and restaurants. Highly recommended for a very relaxing and stress free stay.
Fantastic staff. The woman on reception could not have made us feel more at ease. The approach and parking at this hotel is to say the least challenging but once you report to reception the warmth, knowledge and humour of the staff (especially the lady on reception) puts you at your ease. This is a hotel where staff understand the meaning of giving guests a genuine welcome....a skill lost in so many parts of Europe. Fantastic room. It was small but well equipped, maintained and most importantly of all had a wonderful view. Fantastic meal. Fantastic terrace. Food was well prepared, tasty and the menu was excellent value. So all in all a fantastic visit.
Great position in centre of village. Charming hotel with good rooms and very helpful staff. The restaurant serves beautiful food (across the road due to lack of space!) though the wine is a bit pricey. The swimming pool is in a sister hotel a 15 minute uphill walk or short bus ride away. Perfect hotel to explore this incredible cillage.
Travelling through France from Bilbao , stayed in Rocamadour. The hotel os loaceted in the village clinging to the gorge side and has a car park adjacent, which is important . The room overlooked the gorge and had all we needed, not to big but quite adequate.We ate on the terrace that evening and the food and service was very good
Our stay couldn't be better - hotel is located in a heart of the Rocamadour and they have a free parking which huge. Front desk speaks English and very helpful, rooms are large, clean and airconditioned, Jacuzzi suit is very comfortable. For the dinner try La Table Du Cure. $7.50 breakfast at the hotel is very good, we did not take continental because it was essentially the same for more money. Five start place - go with confidence.
My wife and I had lunch on the terrace overlooking the valley in mid June. The wait staff were most helpful on arriving in guiding us to a table which gave us a great view but which was also shaded. The meal is possibly the best we had during a 2 week stay in France in terms of quality and value...simply outstanding!!
This is a fabulous hotel in an excellent location right in the centre of Rocamadour on the main street. Our rooms were beautifully presented and had wonderful views over the valley. We enjoyed a meal at the hotel restaurant sitting on the terrace overlooking the valley. The food was excellent and the service very friendly. The express breakfast served in the bar was very good value and was served until a later time which suited us perfectly.
We had a wonderful stay the personal was just out of this world with such beautiful smiles and always ready to help we had dinner at the Bar the night of the 9th of October we were very well taken care of and the food was just great we were 4 and the 4 of us had different dishes and all was very good we had the taste of the 4 plates and all was delicious.
Great location in this travel destination. Close to stairs or elevator to top of mountain to Way of the Cross or to the Chateau. The restaurant - as advertised - didn't disappoint at supper or breakfast. The staff - starting with Arie at check in - were very helpful - in the best way - sincere ! ! The best part of this location was the fact that you could park right in front of the Hotel and easily walk to all areas of the village. Added bonus - the air conditioning worked ! ! ! Over three weeks of travel - usually stayed in B & B's - but this hotel was not a let down what so ever ! ! ! Very pleasant stay . . . highly recommend ! ! ! DLK
Great location and outstanding service from the staff, as well as a quality room made this a great hotel to stay in. Dinner at the restaurant also exceeded expectations. We found the hotel easy to find and parking across the street convenient. The staff was most helpful in maximizing number of cars in the small lot.
Some of the nicest people in the hotel business ever. The staff --all of them --were xtremely helpful and friendly. I would return again. Lovely historic building with beautiful public room. Also, their restaurant was quite good.
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