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Best Western Hotel Robe Melaleuca Motel & Apartments, Robe

4.0/5  - basé sur 305 notations.
20 Smillie Street, 5276, Robe, Australia - See map

Stay at this seaside Robe motel located on vibrant Smillie Street which provides convenient access to beaches, restaurants and shops. The motel is close to a number of reputable wineries are within easy access. Welcome to the Best Western Robe Melaleuca Motel & Apartments in Robe. Guests staying at this quiet motel will be only 150 meters from the beach and a plethora of water sports such as scuba diving, fishing and sight-seeing cruises. The Best Western Robe Melaleuca Motel & Apartments offers air conditioned, ground floor rooms with free Foxtel cable TV and free wireless internet. One and two bedroom suites are fully self-contained and deluxe apartments come with a spa. This Robe motel's additional amenities include a garden BBQ area and guest laundry. The Best Western Robe Melaleuca Motel & Apartments is close to a variety of local activities and attractions including Robe Marina, Beacon Hill Lookout Tower, scenic flights and golf. For friendly customer service and a peaceful location in Robe, make a reservation at this Robe motel today! Enjoy your stay.

Best Western

Hotel Robe Melaleuca Motel & Apartments

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Hotel advantages

  • Safe deposit box
    Safe deposit box

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 305 guest reviews
NOTE ISSUED
Excellent
125
Very Good
114
Average
49
Poor
13
Terrible
4
REFER TO NOTICE
Business Business
5
Couples Couples
204
Family Family
38
Friends getaway Friends getaway
25
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Newly refurbished rooms with friendly staff"

5
01/07/2018

We stayed one night in June 2018 at this property. Our room #2 was newly refurbished and very modern. Probably the most comfortable bed we have slept in while traveling over the past two years. Run by a very friendly couple, we felt well-cared for. In my opinion this should be the number 1 hotel in Robe. Highly recommend.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Such lovely compliments, so pleased that you enjoyed the new room and more importantly your bed was very comfortable. Love to see you again next time you travel through Robe.

"Perfect.."

5
30/04/2018

Great location.Easy walk into town and to the beach. Dont be fooled by the exterior. Beautiful rooms which are clean, modern and large especially for a family. The shower is amazing.. ? Great affordable accommodation.

"Good"

4
22/04/2018

Place is tidy, clean and quiet. Bathroom is very small but not too much of a hinderance. They advertise Foxtell but only 5 channels work and they are mostly news. Other than that quite a nice place to stay in a good part of town

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for the review

"Clean & comfortable"

4
22/04/2018

This motel was very clean, quiet and the bed was very comfy. We enjoyed our stay and would stay again, walking distance to everything. Lovely staff on reception. Very friendly. I would recommend this motel .

"A good hotel"

4
20/04/2018

I am an American travelling through Australia. Robe is a small, quiet beach side town in South Australia. I found the Best Western through Trip Adviser. I find Australian hotels more expensive than those in the US. This hotel is similar to a mom and pop hotel in the US in the 1970s. The room was clean and functional. The bed and bath were excellent. The Wifi worked well. It is not a luxurious, but I had a great night. I would be happy to return.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your review, we would love to have you here again.

"Central and close to all"

4
17/04/2018

A well presented and tidy motel ; close to the foreshore and town; you could walk most places ( it is a small town ); the staff were pleasant and most helpful Parking outside the motel room and on one level

"Repaint is not renovate"

2
06/04/2018

The low point of our 2 weeks in South Australia. Robe is a beautiful town, but our accommodation was a let down. We booked for the Easter weekend and had no option but to stay. There was nothing else to be had. I should have seen it as an omen when we were given Unit 13. The building looked OK, if a bit old on the outside. On entering we were faced with a kitchenette that looked like a 60s housing commission unit. The hand painted, plywood style cupboards supported a rough and apparently old sink, complete with scratches, dents and a bare, unplated brass sluice drain outlet. The work bench attached had a metal edge lifting off and curling outward. Quite unsafe. In the main area, the second of two sofas had a 20cm split along the top from which bulged a “hernia” of yellow foam stuffing. I tripped while entering the bedroom because the carpet join had separated and was sticking up a couple of centimetres. The first bedroom window had a warning sign saying that we could expect serious physical injuries if any attempt was made to operate the window. The window in the other bedroom, although with no warning sign, didn't operate properly either. Half of a smoke alarm was situated over the main area of the unit and the towel rail in the main bedroom fell off the wall at the first touch. With its sticking doors and dripping taps, we did a lot more site seeing than we had planned, rather than stay in and get depressed. Re-painting definitely doesn't mean renovating. Very bedraggled. On the plus side, we did have a new fridge and the manager, Megan, was very helpful and pleasant.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
To start with the room that you had booked was never mentioned as being renovated. We do have a renovated 2 bedroom apartment but this particular apartment was never sold to you as renovated. In fact as you booked direct you were told this room is not advertised online as it is an older apartment that is still fantastic for groups and families, we offered this apartment to you at a discounted rate in comparison to the other apartments that are advertised online, you were fully informed and choose to proceed with the booking. As for the comment that you had nowhere else to stay we did not force you to stay you choose to book knowing that Robe is a very busy place over the Easter period, if you had arranged earlier we could have offered you one of the newer apartments that would probably have suited your needs. If you are unhappy with anything we would have been more than happy to come over and fix a leaking tap, but when we aren't informed of any issues or told there is a problem there is no way to improve your stay. Posting all your grudges online doesn't help the issue if we are not informed there is one to start with.

"Good value"

4
04/04/2018

The accommodation is a little dated; walking in you feel like you've stepped into the 1980s but apart from that it was great. Clean, self-contained and friendly staff. Great value for money. Well located too.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thank you, location in fantastic and close to all restaurants and shops

"Great location central to all amenities in town"

5
27/03/2018

Great motel within walking distance to the quirky little historic town of Robe. Rooms are extremely clean and well maintained and hosts Megan and Matthew are the friendliest couple you'll ever find, happy to accommodate your every need. Free wifi was fast and steady and on site parking is a bonus. Bed for the night was super comfortable and couch in room was bonus, great for relaxing while watching TV. All in all a great place to stay when in Robe.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
We appreciate your lovely review, look forward to seeing you again

"GOOD/CLEAN/FRIENDLY/GREAT LOCATION & GREAT WIFI"

4
22/03/2018

The 2 bedroom unit was very spacious and very clean. Loved the size of the fridge and TV. If I could complain about one thing we both felt the bed was rock hard (love a bed with mattress toppers on it) I particularly woke very stiff through the shoulders. But that was all. Great location for walking around this gorgeous town.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your review. I will take your advice about the mattress topper on board. Thanks again

"Was ok for one night "

3
13/03/2018

Stayed for one night and it was enough. Room is very basic, but there was full kitchen, which I didn't expect. Had brief trouble with toilet running late at night, so I turned off the water. Next day was better. Off street parking in assigned space was a bit strange.

"Nice Place"

4
13/03/2018

We stayed for 1 night when driving East to West, A friendly helpful reception, good sized comfortable and clean room. Good location for the town, beach and walks. The kitchen was basic and needs a little attention, not well equipped, We were able to cook a basic meal. This is a good value location and I would stay here again if ever in the area.

"Passing through"

5
12/03/2018

Lucky there was a room available. Very clean. Spacious with a kitchenette .would be great to stay longer . Manager very friendly and helpful. This hotel us right near the beach . Free parking and Wi-Fi.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your feedback, lovely review and compliments. Love to see you again and hopefully for a longer stay

"Good spot when staying in Robe"

3
09/03/2018

This is a tidy motel based in Robe. They are in the process of updating rooms. We had an older style, but still very serviceable. The rooms are self-contained units, so there is some cooking facility as well.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Robe is a lovely spot and we are in a great location to walk and access the town. Thanks for your feedback much appreciated.

"Could stay here again"

4
22/02/2018

Room is nice and very clean. Good standard. Room is a little small.. Very serviceminded and helpful frontdesk. Location is also good, both near the marina and restaurants on the main street. If returning to Robe , we will stay here again.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thank you, it would be a pleasure to see you again.

"Facilities great...location the best"

5
03/02/2018

Booked online with no dramas. Deluxe room was one which had been renovated and had everything you needed. We only stayed two nights but a longer stay would still be just as comfortable. Nice decor, comfy bed, very nice bathroom with quality fittings and a beaut shower. New air con unit worked well. Nice outside area with lawn, bbq, lounges and umbrellas. Very quiet place to stay. Close to all facilities around town. Really nice and helpful manageress. Definitely would come back.

"Good, no fuss motel accommodation "

4
30/01/2018

We stayed for 2 nights across the long weekend in a self-contained one bedroom apartment. The living area was roomy and the kitchen small but had everything we needed to cook some basic meals. The bathroom had a constantly trickling toilet which was a bit annoying but was very clean, as was the rest of the apartment. Only disappointment was the air conditioning which didn't seem to work very well and our bedroom had neither a ceiling fan or air conditioning. The Melaleuca isn't fancy but it's in a fabulous spot, has everything you need and the owners are really lovely people. We'd stay again. Recommended.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your review. I am sorry about the air con. It was an extremely unusual event with the weather this weekend. Robe rarely reaches temps of 38 so rooms are usually comfortable and having extra air cons/fans would not be necessary. I think the poor air con may have found it hard to cope with the heat that we were dealt. Nice to see you enjoyed your time here, see you again if you come to Robe.

"Ok for a stop over"

3
17/01/2018

Check in was great the man on reception (owner?) was very helpful and informative. Car parking was easy unloading outside the room. Room was quite spacious and had everything as advertised. The bathroom was very small and had a sliding door which had no lock on it and was not connected at the bottom so did not feel very secure. Bed ok but not great.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your feedback, your comments are appreciated. We do have a renovated motel room, we have enlarged the bathroom and also changed the door situation. If you ever come through again contact us and we would love to book you into the new room to see what your thoughts are.

"One night stopover"

4
04/01/2018

Wish we had booked more than one night. Super motel. Ideally situated near sea front and restaurants. Lovely room, clean, comfortable bed and newly refurbished to a very high standard. We had a really warm welcome and given lots of information about the town. Would most definitely recommend this motel.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Appreciate your positive feedback in regards to the refurbishment, thanks for passing on your recommendation. Hope to see you again

"Family Christmas trip"

4
26/12/2017

We stayed one night at the hotel in a two bedroom apartment. It was fairly clean, a little dated, but had what we needed. It was a close walk to the beach and Main Street which was good. Friendly staff. The water though in the shower was affected hot or cold if someone in another room was using the water such that it changed about 3/4 times while we were in there.

jayconcam, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your review

"Very welcoming owner."

4
01/12/2017

I was very happy with the welcome I got when I arrived, so much so that we ended up chatting for about 15 minutes, mainly about traveling in Europe and Budapest in particular. The room was right by the check-in desk, which made offloading baggage a cynch. Parking towards the rear was covered and room designated. There were obvious security cameras in place too, which is always reassuring. The room itself was good and clean and a modern bathroom. My only gripe was that the bedroom/living room curtains never quite closed, or at least 7 or 8% open. An upgrade would be in order. Otherwise an enjoyable experience.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
What a lovely review, I will pass on your fantastic comments and praises to Matthew.

"Great Location "

4
09/11/2017

The Melaleuca Motel is in a great location, just park the car and walk to the beach, the CBD and the pubs. I stayed in a recently refurbished 2 bedroom unit with a friend and there was plenty of room for both of us. The kitchen is fully equipped so ideal for families. There's a queen bed in main bedroom and 2 single beds in 2nd bedroom. The beds were comfortable and light switches next to the bed were handy. Modern bathroom is roomy and a full sized hairdryer is provided. Megan and Matt in reception were lovely and happy to make recommendations on local attractions. Good value overall.

"Stone's throw from a stunning beach"

3
07/11/2017

This is a very convenient motel enroute to Adelaide from Melbourne. The rooms are clean and spacious. Internet is fast and can support streaming. However, the bathroom could do with a refurbishment - the dreaded old plastic shower curtain and taps difficult to regulate temperature of the shower! Another problem here is that you can hear every sound, especially shower and toilet flushing, from adjoining chalets. Other than that, good for an overnight stay.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
I appreciate your review. We did start renovating rooms over the winter, next winter we will have completed all the motel rooms. The new rooms do have bigger bathrooms and also the showers have screens and no curtains. If you ever come back this way again please call direct and I will be happy to book you into one of the new rooms and I would love to hear your reaction as you would have seen the old and can really compare. Safe Travels.

"Travelling along coast,"

4
03/11/2017

Super location very close to breathtaking walks along the rugged coastline. Accommodation is clean, modern and fully self contained. Washing machine and drying facilities if required. We would have stayed longer if we had known it was such a super Motel and were not on a tight schedule. Megan on Reception was so helpful and pleasant in telling us about the lovely walks and places of interest in the area. Enthusiasm and friendly service is appreciated by guests.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
Thank you for your kind words, it is always a pleasure to have guests walk away and really appreciate what a lovely place Robe is.

"Old style, but very good inside"

4
31/10/2017

This 1950's style motel's appearance hides recently renovated rooms. Our room has had a recent makeover. It has a small but modern bathroom and a small but nicely furnished motel style room with a two seater lounge. The only down side was that the most comfortable place to watch tv was from the bed. Our hostess was very friendly and helpful and it's only a short walk to the two hotels and restaurants.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for taking the time to review the room, all feedback is appreciated to help improve our property. Thanks again

"1970's Motel"

2
25/10/2017

This was the poorest hotel of our 2 week trip. Curtains that did not close to provide privacy, plug that meant the kettle could hardly be used, tiny shower room you can hardly turn around, decor tired and in need to thorough renovation. Bed was comfy though. Not recommended.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
Sorry that the rooms was not as you would have liked. We do have the option to book the new renovated motels and apartments that have been completed so far. These new rooms are finished to a high quality with a larger bathroom. If you do ever come back this way next time please contact us to try the new room as I would love to hear your feedback.

"ok for a one night stay"

3
22/10/2017

motel was close to a hotel on the waterfront which served good meals. Average rooms small tv no foxtel small bathroom be prepared to back onto the toilet if you are a little bigger than average shower water is an interesting problem trying to regulate the water

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
We are in the process of renovating rooms. The room that you must of booked is obviously one of the old standard motels, the new rooms have had the bathroom area enlarged. If you ever make your way back to Robe please contact us to try one of the new rooms I would love to hear your response as you would have tried both rooms.

"If your bigger than a size 14 you wont be able to use the toilet!!"

1
27/09/2017

Would not stay here again. The bathroom was as big as a closet. I am a 14 dress size and struggled to use the toilet. Couldnt get hot water in the shower. The onle way to fill the kettle was to take a cup into the bathroom sink. The bed linen was clean. But thebed was so uncomfortable that i had to take painkillers the next morning. Such a shame because it is the prettiest town I have visted in South Australia. pretty pretty town.

"Returning to the town of memories"

4
26/07/2017

In the 42 years my husband and I have been together, Robe was the very first place we had a break away. The Melaleuca Motel has over the years been a favoured place to stay. We were not disappointed on our recent stay. The motel is undergoing a range of upgrades and has maintained its clean, comfortable and friendly feel to it. Our room was spacious and well set out with a small kitchenette and catering facilities. The owner is a friendly young woman who made us feel welcome. We will return no doubt again to our favourite South Australian holiday destination. The only minor criticism is the shower was a little disappointing. Overall a lovely place and represents value for money.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
How fantastic that you choose to stay with us whenyou visit, that is a lovely compliment. Look forward to having yourself and your husband stay again next time.

"very relaxing"

4
20/07/2017

the motel stay was enjoyable ..The managers Meagan and Matt were very helpful and friendly, the room was very clean and tidy..We had in the room a queen bed and a single, full kitchen , it was sufficient for our needs.. There was a large car park for reach unit, and a big BBQ area out the back with a large lawn for kids to run around.. Close to the beach about 3 mins walk and within walking distance to other places to eat, the pub ,chinese across the road and maybe 15mins walk to main street

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for your lovely review

"Great location"

4
16/07/2017

My wife and I stayed here for 2 nights recently. This is an older style Motel but has been updated and the rooms are very clean. We had an apartment with full kitchen and made use of the facilities. The Motel is very well positioned to the lovely beach nearby and also the Robe Hotel, where we went for an evening meal. Lovely hosts made our stay even better. We would definitely stay here again.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
We are very spoilt with our location close to everything the town has to offer and all the lovely restaurants. It would be a pleasure to have you stay again. Thanks for the review

"OK Motel"

3
27/05/2017

Nice quite Motel for a night, better than average country motel. Extremely helpful staff, which makes any stay great. The room was clean, nice decor, a typical 1980's hotel room. Would stay again for sure. Avoid the Robe Hotel for gluten free meals, it was the worst meal I have had in years. I am sure the chicken was reheated in a microwave, was like eating a piece of rubber, however my wife's meal was excellent.

"Top location, close to everything"

5
09/05/2017

Melaleuca Motel is close to the beach, shops and hotel,. Excellent facilities in a large room. Clean, neat and tidy with a super comfortable bed and stylish bed linen and cover. Very nice! Kitchenette was adequate for a holiday, large fridge was much better than a bar fridge! We loved this place and would highly recommend it. We hope to re-visit at another time.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
It looks as if you really enjoyed your time in Robe. We would love to see you again in the future. Thanks for the review.

"Great stay"

5
07/05/2017

Super friendly staff. Superb location and great facilities in the room. Yes it's in need of updating but they make the most of what they've got. The room were very clean, tidy and great care had been taken in its presentation. Robe is a lovely small seaside town with a super friendly atmosphere. Highly recommended.

"Best location in town."

5
13/04/2017

Best location in town, 100 metres to beach, 200 metres to town and 100 metres to the Robe Hotel for excellent quality and well priced meals. Motel was clean, comfortable and all facilities supplied were in excellent condition. Free parking, free in room tea, coffee and biscuits and free Wi Fi. The continental breakfast provided was awesome, Megan delivered this to our room the night before so as we could head off early the next morning. No hesitation in recommending the Best Western Melaleuca Robe.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
Thanks for the wonderful review, we would love to see you again if you travel this way in the future.

"Good motel"

4
31/03/2017

This is a typical motel which will be familiar to you if you have travelled in the US. No frills but great welcome, clean room, well equipped, and breakfast served in the room if you want it. The motel is well positioned and makes a good break for those driving the Great Ocean Road route from Adelaide to Melbourne.

"Disappointed!"

3
21/03/2017

Our room was old fashioned and needed updating. The curtains didn't fit properly so the light came in at night. A bit noisy as we could hear the people talking in the next room. The bathroom measured approx 8ft by 2 1/2ft so very small - you need to be fairly small to sit on the loo! Poor shower - no shampoo - bottle empty. No little body lotions. Hostess was lovely. Would not stay again.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
I am sorry that you we disappointed with your stay, we take any feedback on board to make improvements for the future.

"Roomy and close to the town centre"

5
17/03/2017

We found this to be a very comfortable motel. The size of the rooms is very generous by today's standards. The room was freshly painted with colourful beach-themed artworks and matching bed linen. The motel is a short walk from the waterfront and restaurants.

"Great little town"

5
24/02/2017

One of the cleanest motels we've stayed in for a long time. Not the most modern but everything we needed was in the room, the bed very comfortable and the guest laundry a welcome necessity. The owners are a great couple who went out of their way to assist residents and their little kitten was a delight to watch as it chased over the grass!! Will be back here is we ever get back to Australia.

BWRMM, Manager at Best Western Melaleuca Motel, responded to this review
We would be more than pleased to see you again one day. Thanks

"Adequate Motel"

3
24/02/2017

Nice little motel not far from centre of town! Old fashioned but adequate for a brief stay..lovely garden at the back where we enjoyed fish & chips that were really yummy! You would not want to be over weight to stay here as the bathroom is very small!

"Basic"

3
26/11/2016

We thought the location was quite good, walking distance to the sea and into the town. Reception friendly and helpful on arrival, gave us a map and marked out places to walk and places to eat. The room although a good size and clean was very dated and in bad need of modernisation, our room had a double and single bed, a sofa, table and chairs, fridge and microwave, plus tea/coffee making facilities, we were passing through and only stayed a night but would have been very disappointed if we were staying longer. Management- if you are updating in the future, consider moving the kitchenette area into the dressing area of the room

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
I am sorry that the room did not meet your expectations. However as you mentioned the staff due take the utmost care in making sure the cleanliness of the rooms is top priority. We will be going through and doing a refurbishment of the motel rooms next winter the owners have not had this business for a long period of time and unfortunately upgrades are not possible in the busy season. Your suggestion in regards to moving the toaster, kettle etc into the dressing room will be passed onto the owners for review. Thanks

"Good Value"

4
16/11/2016

Stayed for three nights.Comfortable spacious room.Staff helpful and friendly. This is a very good mid ranch accommodation. With tea coffee microwave and fridge facilities. Located within 5 minutes of main Street.

"Great Little Motel"

4
15/11/2016

Room was MASSIVE! Spotless. Laundry facilities were brilliant and well priced too. Staff helpful and suggested places to see. The Lighthouse and the Gaul ruins are very picturesque. Good location to be able to get into town quickly by car or walking.

"Comfort "

4
13/11/2016

Lovely family room clean and fresh. Quiet nights sleep. Highly recommend Parking aplenty and good restaurant choice close by. Staff helpful too. Heating in room made for comfortable stay as weather unseasonably cool

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
I am pleased that your stay was comfortable and pleasant. Love to have you again in the future. Thanks

"Great hotel in a great spot!"

5
03/11/2016

Lovely staff, lovely touches and a great location.....good to have full cooking facilities too! Close to just about everything in Robe so this hotel pretty much covers everything.....couldn't do better!??????

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks for taking the time to review our property. I am pleased that you enjoyed your stay.We are in the prefect location to walk around the township and enjoy the lovely scenery, shopping and restaurants. Hope to see you again in the future.

"MG CAR GROUP WEEKENDER"

5
26/10/2016

We reserved our car group at the Melaleuca Motel for the weekend 21 - 23 September2016. The group were all very happy with the standard of rooms and cleanliness and facilities of the property. I stayed in the lead in room type and the daily housekeeping and standard of the room went beyond the price paid. Bed linen fresh and modern and the tea, coffee facilities, toaster and microwave made it very easy to prepare a light breakfast. Location of the motel was excellent, a street behind the Robe Hotel and also at the end of the street the boardwalk around the boat marina. The motel is within easy walking distance to other cafes and town facilities. Would recommend this property to my clients as I am a Travel Agent. I would also return as a guest again. Compliments to the Management! Thanks for a wonderful weekend! Wendy Sauer Phil Hoffmann Travel, Norwood SA

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks so much Wendy for your lovely review. We really enjoyed having the car club here for the weekend, it was an absolute pleasure. Would love to see you all again in the future. Thanks again

"Friendly Stay"

5
09/10/2016

Visited in early September. It was cold outside but the welcome was very warm. Exceptionally friendly and helpful we were made to feel at home straight away. We had some trouble with the heating but straight away assistance was at hand to sort it out and soon enough the room was warm. The room was spotless and the wifi was good, the bed was comfortable and we had a good night sleep. thats all you can ask for but the owners were great with advice for the local area. Parking was on site, there was a laundry and the room was accessible for my wife who was in a wheelchair. It was very good for our one night on our road trip but I would have been happy to have stayed longer

"Awesome !!!"

5
01/09/2016

Awesome place to stay !!! Would highly recommend. Room was very clean and comfortable. Very quite and lovely surroundings. Lots of great information given about places to eat and things to look at. The guy at the front desk was very friendly and could not be more helpful. They even had electric blankets as when we visited it was cold.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Appreciate the kind words. Thanks

"Great Central Location - Walking Distant to Pubs and Cafes"

5
31/08/2016

My wife and I have stayed here before and that's why I returned with two mates. The Family Apartments are fantastic and very clean and roomy. Only a quick walk to both hotels and the cafes and shops. The owners are friendly and very welcoming. This is going to be my place to stay on all trips to Robe.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
It is always a pleasure to have return guests. Thanks again and we would be pleased to see you again on your future visits to Robe.

"Functional"

3
21/07/2016

Average motel in good location. It served a purpose for a one night stay and was better priced than many other properties in the area. If you go in the off-season it can be a bit chilly as no carpet in main area.

"Very good motel"

5
14/07/2016

This is a very nice motel, with everything you would expect to find in a good motel. The room is very large, and there is a lounge, table and two chairs which are always welcome. I would be very happy to stay here again.

"Seaside clean and welcoming"

4
28/05/2016

Great quite location 1 street back from foreshore. Very clean, but decor a bit dated. comfortable and off street parking. welcoming staff with good information and a very friendly nature. Overall basic but good value for money. Will come back.

"Great location"

4
23/03/2016

A great location close to the beach and lovely walks. The room was clean and spacious. A basic motel room nothing fancy. Sleeping in the same room as a refrigerator is weird though - we had a room with a kitchenette

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Pleased that the room was comfortable enough, your room was a studio room which is open plan. We also have apartments that separate bedrooms for kitchen, that option may be good if you visit in the future. We do have a ideal location situated close to beaches and some gorgeous walking tracks. Thanks for you review.

"Good one night sleepover"

4
21/03/2016

The room was fine, although the bathroom was a bit small. Staff friendly and helpful. Offered a map at check in, with some ideas for places to eat. Breakfast was delivered to the room promptly at the requested time, consisting of cereal with fresh milk, bread to make toast (there's a toaster in the rooms) with butter and jam, and fruit juice.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks for taking the time to review our property, I appreciate your review.

"Great motel stop over"

4
13/03/2016

As a stopping point along our drive from Adelaide to Melbourne, this motel was ideal. Set just back from the main through road it was quiet, with a well appointed motel style room. Bed was big and comfy, with a second single bed adjacent. Setter, small table and chairs and a two seater set outside where we sat for breakfast in the morning Sun. Breakfast was pre-ordered and delivered to the room . Reception staff Megan very helpful with advice on where to eat and places of interest. The room itself was a good size and clean. Basic motel style. Painted breeze block walls, dated bathroom. All in all, a perfectly fine place for an overnight stop over in a picturesque town.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks for your lovely review, we are located in a fantastic spot to access the town centre. Your feedback is fantastic as the motel has fairly new owners that will be looking to update in the future this helps in reviewing the areas to improve on. Thanks again

"Such a disappointment this time"

3
09/03/2016

We' d stayed here before in a perfectly Ok regular room, so it was a great disappointment to find that our two room apartment was such a step down. Crowded, gloomy, in need of a major uplift, with crumby uncomfortable couches and unforgiving chilly tiled floors. Throw in skimpy thin towels and the experience just faded into mediocrity.How sad....just not up to Best Westeren Standards, though the staff were very helpful. We'll look elsewhere for our next trip to Robe.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Disappointing that you were not happy with the accommodation. The business has had a change of ownership in the last 9 months and they are looking to update the rooms in time. I will pass on the dissatisfaction on the towels to the laundry supplier. We are limited to laundry suppliers being in a small town but I will pass on the feedback for there records. Feedback in regards to the rooms is appreciated as this assists in were changes need to be made in the future. Thanks

"good stay"

5
03/03/2016

For a motel we were pleasantly surprised. The staff were friendly and the room very big and clean. They need to get rid of the breezeblock walls that are painted; if they do the room would have been excellent.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thank you for your lovely review. In the last 9 months new owners have brought the premises and will be looking to improve the property, your feedback is very welcoming and helpful.

"It did it's job!"

3
17/02/2016

Your average motel with rooms that could do with a total renovation. They use a "water efficient" shower rose which I had to remove to have a decent shower. This motel is within walking distance of cafes, restaurants and the beach/sea. Robe is a lovely little hamlet if you enjoy nature and a peaceful environment at the sea.

"Perfect hotel for this lovely area"

5
10/02/2016

My wife and I decided to stay in Robe as it seemed such a lovely place to break our journey from Adelaide to Melbourne. Perfect. The welcome at the hotel was just great and the room with spa lovely, they even recommend an excellent restaurant for us. Just superb.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Pleased that your lovely stop on the way to Melbourne was Perfect. Robe is such a lovely town, and the room that you had booked is also very pleasant for a relaxing stay. Also pleasing that the restaurant recommendation worked out very well. Thanks for your comments

"Typical roadside motel"

3
10/02/2016

Dated rooms, old appliances, wishes that didn't totally close. This is your basic inexpensive roadside motel only it happens to be quite pricy. I am confused with their room terminology. I had a reservation for a standard room and ended up in a self service apartment. I don't think this is as central as others have stated. It is not a long wall to the CBD but this is on the edge and other places are undeniably closer. Staff was helpful and friendly. Fir all the wear the room was clean and most things worked. Phone did not. There appeared to be ample parking.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks for your comments. The motel has recently been taken over by new owners and in the next 12 months will be looking to make improvements over time.

"OK for stopover"

3
10/02/2016

This was our first stop on our travels from Adelaide to Melbourne and after the Playford Hotel is was a bit of a let down. It was clean but very basic and we had been told that if we left any dirty cups etc. we would be charged $25 for washing up after we had left (this was other guests not the management that told us that). Robe was very disappointing because there is very little to do here and to get a meal after 8pm at night is very difficult. Glad it was only a stopover.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Disappointing that you did not enjoy Robe, it is a lovely little beachside town with some gorgeous scenery. Unfortunately this is not peak season so most of the eateries do stop serving between 8-8:30 as they do not have the volume of clientel to stay open later.

"Great location, average accommodation"

3
05/02/2016

The Best Western is in an excellent location in Robe with the beach and town only a few minutes walk. It is a case of being able to park your car here and then do everything on foot which is nice. The units are dated, basic and small however they clean though our unit was not cleaned on the first day and I had to chase up cleaning with Reception on the afternoon of the second day which was a concern. The managers however were very friendly and helpful with local tips and recommendations. We did stay over the New Year period and were woken up two nights in a row by noisy, drunk revellers banging on windows of other units for up to 20 minutes which is not great when you are staying here with two young children. After a late booking and securing this accommodation from a limited selection we will definitely come back to Robe but will book earlier and spend more to stay elsewhere.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
New Years is particularly a different time to visit Robe. Unfortunately the incident that you are reporting were not guests staying on site just people passing by causing a bit of trouble, which we had got up and tended to and also went and spoke to all guests in the morning .The town has a different type of tourist over the period of New Years that tend to be a younger dynamic, that enjoy celebrating New Years. Unfortunately most accommodation sites can tell you stories of there own for that 5 day period that make for a interesting time. Coming to robe mid January is more relaxing and caters more for family enjoying a summer vacation. As mentioned to all guest on arrival that stay in apartments, they are not serviced daily as they are self contained, but if requested we are more than happy to supply fresh towels on a daily basis, full servicing does attract an extra cleaning fee.

"Just the job"

5
09/12/2015

Stayed here on our road trip to Adelaide. Very efficient and friendly service, nice spacious rooms and everything pretty much as advertised. Good position for the beaches and main shops. We enjoyed our stay very much and would recommend it to others passing this way. Robe is a quiet place (in early December at least) and a nice stopover for a day or two.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks for your lovely words, we are in a prime location in Robe great for any hoiday where you just want to take a stroll around and park the car for a day or two. Look forward to seeing you another time

"Very lovely, unpretentious and supremely comfortable"

5
06/12/2015

We had been planning to revisit Robe for a longer trip for many years. When we arrived without booking and sought a twin room, the proprietor suggested a very reasonably priced two bedroom apartment, so we elected to stay three nights. The apartment was a little dated, but wonderfully comfortable, spotlessly clean, quiet and very convenient to Robe's attractions. Robe has morphed from a Pub/Hamburger/Fish and Chips sort of town to having some remarkably fine dining (No.4 is to die for, especially their breakfast of scrambled egg and lobster). Pricing was very reasonable. Whilst we got lucky, out of season, I'd suggest booking ahead. Robe seems to be very busy, even outside the peak tourist times.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thanks for your lovely comments, and I am so pleased that the long planned trip to Robe turned out to be very pleasant. Robe has been very busy over the last couple of months, I think due to the warmer weather, it is advisable from around October through to March to perharps pre book as you really can not plan how busy the town is going to be, and as some people have found lately accommodation can be difficult to find.

"convenient and ok"

3
05/12/2015

The location of the hotel was ok for the night we stayed there whilst travelling the GOR. Lovely village and waterside, good restaurants; hotel did a job nothing more. Room was a motel apartment large enough but again did what it said on the advertising; reception fine although we had to park in the correct numbered space no where else.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
All our rooms have allocated parking numbers this is to save confusion for guests as we only hava the correct number of parks per room. Tis is also to avoid people that are not staying at the motel or people with 2 cars not taking up more spaces, so other miss out.

"Basic but clean"

3
02/12/2015

Very basic but clean accommodation - the walls were painted brickwork and the floors tiled. Minimalist with little furniture in bedrooms other than wardobes. There was A/C and a T/V in the main living room but none in the bedrooms (we had a 2 bedded unit). If you use the crockery you must wash and dry this yourself otherwise a A$25 charge applies. Reception staff were very helpful and friendly.

"Basic accommodation"

3
27/11/2015

Stayed here on third night of our Great Ocean Road trip. Room was basic, but clean; comfortable bed and all the facilities worked. Toilet/shower area very small and the sliding door arrangement left a lot to be desired.

BWRMM, Owner at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thank for your comments

"Passing through"

4
24/11/2015

Stopped here while driving the great Ocean road, nice motel very friendly people room was OK standard but clean and Robe is such a lovely place to stay and look around while driving this way and definitely worth stopping over in

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Robe is a common stop over point for a lot of travellers along the great ocean road and it is a lovely spot to stop and spend the day to break the trip up. Thank you for the lovely review

"Pleasant Stay"

4
22/11/2015

A very nice standard, no frills motel. The rooms were not modern but very clean. We had a 2 bedroom room which was lovely and spacious. Good location for walking into the main restaurant/pub area of Robe.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
The location is probably the most common comment in regards to our motel, we are in a perfect spot close to restaurants and shops in Robe, the 2 bedroom apartments do offer plenty of room to make the stay more comfortable. Thanks for your comments

"Robe stopover"

2
19/11/2015

Motel room(not the apartment) was very small. Bathroom had inadequate space around shower,vanity (no 240vac) and toilet area. TV shelf protrudes into room causing head bumping. Sliding door bedroom to bathroom not convenient. Very poor value for rates charged. Indicated to the friendly young managers that the motel block would be better off being demolished and more modern units built. Not what was expected from a Best Western motel.

"Welciming"

5
16/11/2015

We were greeted with genuine warmth and lots of helpful advice about where to eat, as we had arrived at dinner time. We were delighted to find we had been upgraded to an apartment. We could happily have stayed a week, but unfortunately we only had one night here. The location is perfect. Our apartment was well appointed and it was great to have a separate bedroom and a spa. There was heaps of room and even a small kitchen. Would highly recommend for families as well as couples.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
NIce to hear you had a pleasant stay also that the informatioin about the town itself is helpful, we try to give you the chance to make the most of Robe even if you are only here for a short time. Thanks

"Excellent value"

4
14/11/2015

We wanted a spacious and comfortable place for a few nights. It didn't need to be luxurious. This was perfect. Great value for money, scrupulously clean, walking distance to excellent eating and drinking establishments, quiet and comfortable. A bit 1960s in decor, but we aren't interior designers and we wanted space rather than ponce. Thank you, you did what we needed.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Cleanliness and comfort is very important to us, and I am happy that we delivered that to you. We are fortunate that we are located right in prime position to access all the shops and eateries in Robe, which is very conventient and an enjoyable walk to take in the surroundings. Thanks for your review.

"Excellent a- goes with the territiry,fter a long day driving"

5
06/11/2015

Exc ellent servcie. We booked late and arrived late. Megan was very friendly and waited for us to arrive. Very helpful and welcoming - she was happy to see us. The room was excellent: Well set out and very clean.Very easy to get to and made it easy to travel the town and see the sights. Love the big bath for my tired old legs. The water was only just drinkable but everywhere else was the same

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Its wonderful that you found the rooms comfortable and clean, also that the lovely bath was soothing after your long day of travelling. We are in a great location, and more than happy to assist the late traveller. Thanks for your review

"Excellent location, clean and comfortable "

4
07/10/2015

We stayed at Melaleuca on our way from Port Fairy. It was a great choice in a really good location. Clean and comfortable and a small block from the waterfront for an early morning stroll. Excellent service from friendly check in staff. Apartments highly recommended as a self catering choice in Robe.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thank you for taking the time to reveiw our premises. The Motel is situated in a great location just across the road from some beautiful walking tracks. We are fortunate that the motel cateres for all types of traveller, with motel rooms, self contained apartments and also spa suites. Thanks again and hopefully we see you again.

"Excellent place to stay"

4
29/09/2015

Stayed at this motel for two nights whilst in Robe. Upon arrival were greeted by very friendly staff who personally ame and showed us our room. The room was moderate in size with a able an chairs and a couch and queen size bed with still plenty of room to move. Very clean and smelt good and not stale as some motels so it obviously is well cleaned and aired out. The bathroom is very small and there is a distinct lack of hanging space for towels and washers. There is body wash and liquid hand soap supplied but no shampoo or conditioner. Some minor maintenance issues such as a very noisy sliding door. Otherwise very comfortable and the staff were helpful in their knowledge of the area. Continental breakfast only.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Lovely to hear that the rooms were comfortable for your stay, the cleaners do take pride in making sure the rooms are spotlessly clean and presented well for our customers. We try to give our visitors as much assistance with places to see and do in Robe to make their stay more enjoyable and get the most of this beautiful town.

"cheap option"

4
10/09/2015

we werent travelling for the purpose of luxury, it was ore like a neccesity trip, therefore staying in a motel seemed like a better option than a hotel. overall, it was worth the money and served its main purpose, not much to complain about!

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Thank you for taking the time to write a review. I am happy that your stay was obviously comfortable and suited your requirements. Hope to see you again

"Even better things to come"

4
21/08/2015

Great customer service. Great quality accommodation - fresh decor, really clean, really comfortable and walking distance to everywhere. The new owners say they still have lots to do. That will push this 3.5 star even closer to 4.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
Glad you had a lovely stay. As mentioned we are currently re vamping the main reception area so one of the first changes and upgrades is in progress. We do have a brilliant location very central to all that Robe has to offer. Hopefully we have the plesure of your company again one day.

"Staying in Robe"

5
20/08/2015

Hosts very friendly and helpful.Room good value for money. Bed comfortable and room very cosey. Would certainly stay there again and recommend to my family.There is off street parking and a laundry which is handy when travelling over a length of time.

BWRMM, Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
I am glad that your stay was comfortable and also that you would return, the parking and laundry facilites are a great advantage as mentioned, we do get a lot of overseas tourists and it is very convenient for them while they are here.