Best Western Executive Hotel,  Richmond

4.0/5  - based on 332 guest reviews.
7007 W Broad Street, 23294-3717, Richmond, United States - See map
+1 804 672 7007 +1 804 672 3251



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Outdoor pool
    Outdoor pool
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 332 traveler reviews
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Welcome to Best Western Executive Hotel! Innsbrook is near this Richmond hotel, a property that's a favorite for extended stays and guests in town for university events. Staying close to the University of Richmond means home games and special events like graduation, and visiting students and faculty can enjoy a short commute to campus. The convenient location on Broad Street makes restaurants and shopping walkable so that travelers have easy access to everything they need. However, a prime location is just part of what makes a property ideal. Friendly staff and a competitive rate are also important. With the HCA Hospital just a short drive away, medical employees and those in town to visit loved ones can also take advantage of short commute times. In fact, it's our location to the interstate, restaurants and businesses that makes this Richmond hotel so popular. Being close to universities including VCU, U of R, VUU and JSR means we specialize in longer stays such as professors who need a home away from home for a semester. Whether in town for little league games or a lacrosse match, staying at the right hotel can make a world of difference. Sports are a way of life here for soccer fans and Flying Squirrels baseball fans alike. Plus, we have a reasonably priced meeting room perfect for small business get-togethers. However, employees of Dominion Power, Altria and other big businesses also depend on our Richmond hotel for business guests. Those in town for CSX Railroad business or an annual Siemens convention find it easy to blend business and leisure. The Lewis Ginter Botanical Gardens are nearby, and we're close to James River rafting opportunities. The NASCAR races at the Richmond International Raceway draw a crowd, and nothing beats a Richmond Kickers soccer game. Start planning your getaway at Best Western Executive Hotel today! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 332 guest reviews
Certificate of Excellence
Business Business 82
Couples Couples 71
Family Family 111
Friends getaway Friends getaway 30
Solo travel Solo travel 30
Sleep Quality
Best Western Executive Hotel,Richmond
  • 5
    « Outstanding hotel »

    Everything about this hotel is great from the people to the food to the room. You can't find a greater value in the area. It is my go-to place when I come to Richmond. The staff was very welcoming, the manager was extremely friendly. She even offered to share the hotel Thanksgiving dinner with myself and my husband.

    « Amazing customer service »

    I love this hotel. It is always so clean and the customer service here is outstanding. Susan and her team are the best. They really treat you like family. This is the only hotel I stay at because it is so clean. The housekeeping here do a wonderful job. I enjoy talking and seeing Susan every time. I will continue to stay here every time because of Susan and her staff.

    « Good hotel, great breakfast »

    There are quite a few cheaper options in the area but we picked Best Western as good reputation, and the breakfast. The standard room was great - big room, big bed, good shower. Breakfast was varied too - cereals, scrambled eggs, pastries, fruit and a waffle iron. So all in all good - the only issue was the 'new staff member' giving us the wrong room, meaning someone else tried to enter our room at half 11 prompting a phone call from reception after we'd gone to bed. The gentleman was then given the room next door. But that aside, hotel was good, location what we wanted and easy to find and park.

    « Mary Kay Debut »

    The service I received at this hotel was excellent. When I first arrived I was greeted by Susan at the front desk. She looked for the reservation and then went to work to let us in the room. She inspected the set up to ensure we were happy with it. I needed to add coffee to the reservation and she was so efficient in making it happen with promptness. She came by later to check on us and continued to be very courteous!!!!! All of this happened in the midst of a very busy evening of patrons checking in. When leaving she thanked us for coming and gave us a discount for our meal at a nearby restaurant!!! We were invited to come again and we definitely plan to do just that!!! Thanks again to the meeting room planner for graciously assisting me with the initial request and the hotel manager for providing excellent service once we arrived.

    « Average but nice hotel »

    Very nice front desk woman named Chris greeted people with kindness and warmth. She was efficient and helpful, especially in directing folks where they could eat nearby and obtain a discount when showing their room key. The room was clean, no odd orders, with a love seat ~ a plus, imo. Would recommend this hotel.

    « Christina Helped Me »

    I arrived at the hotel very sick and Christina at the front desk helped me. She was my guardian angel that night and directed me to an Urgent Care facility, giving my husband exact directions to get me there quickly. I was treated quickly and courteously and now feel much better. Christina was a blessing to me that night and I wish to thank and commend her.

    « Great staff, nice room, poor WiFi »

    The hotel is conveniently located, just off I64 and it is easy to get to center-city and the northern Richmond area. The check-in was smooth and easy and the staff was very friendly and helpful. The room and breakfast were good, but it was nearly impossible to get a good WiFi connection. We ended up using our phones with the carrier instead of WiFi for Internet access.

    « Good hotel but internet connectivity is bad »

    The rooms are nice, breakfast is fine (even though not very diverse), but served on cheap plasticware (boooh!). However, internet in my room (231) was next to nonfunctional (which may be different in different rooms). I asked for a quiet room which may be away from the Wifi modem, but such compromises are still not acceptable.

    « Very friendly and helpful staff »

    My girlfriend and I visit Virginia very frequently to check on elderly family members in nearby cities. This visit was very different. Immediately upon entering the building we were greeted with a very genuine smile from Yashania. She was exceptionally pleasant and professional in our check-in process. Yashania made sure we were pleased with our room and answered any questions we had. She made sure we were informed of amenities, free breakfast, and local specials. Her level of service, the comfortable rooms and price, and the close proximity to local cities and shopping centers and restaurants are the reasons we will stay at this location again. Thank you Yashania Francis and all staff members who made our stay pleasant for your politeness and professionalism!!

    « Outstanding BW hotel »

    I expected a typical chain hotel with adequate accommodations & service. However, Richmond BW was above average in their breakfast buffet, front desk staff, comfortable room & bed & location to the Celtic Festival at the car racing site. They were next to a Friday's (even offered a 10% discount coupon) which was great since I wanted a nice dinner, but didn't want to drive anywhere. Lots of shopping centers/restaurants close by.

  • 5
    « Hotel experience at Best Western, Richmond, VA »

    I highly recommend this hotel, cost was very reasonable and total experience absolutely wonderful! It was the best hotel stay we have ever had!! The room was comfortable, clean and well stocked with amenities. The continental breakfast bar was full of many foods, wraps, eggs both scrambled and hard boiled, pancake/waffles, many toppings, many beverages, yogurt and much more! And I'm a very picky eater and usually do not like most continental breakfasts. The hours breakfast was open longer than most. How can I say how pleased we were?? We will always stay there when in Richmond and now look for Best Westerns wherever we go nationwide.

    « I would stay here all of the time! »

    Everything was wonderful, the bed and pillows were very comfortable. Staff was very friendly and helpful at all times. The breakfast was so delicious with everything thing you could think of for breakfast.


    Made our reservation online. They were really busy, when we checked in. The gal behind the desk did a great job in handling everyone, and was so cheerful through all of it. Very pleasant and a great attitude. Our room and bed were both very clean and comfortable. The wifi worked great. Bathroom is a little small, but what I liked about it, was the sink was separate from it. Had great water pressure in the shower, and plenty of very hot water. Breakfast was the usual food; biscuits and gravy, waffles, scrambled and hard boiled eggs, sausage links which you could put in a wrap with the works; coffee, juices, yogurt. They kept everything very well stocked and the tables were all clean. Will definitely stay here again.

    « Home Away From Home! »

    I am in Richmond several days a week for work (most weeks) and have stayed at several mid-range hotels in the last two years. After staying at Best Western Executive Inn the first time, I haven't tried anywhere else. It's location is ideal for wherever one need's to go in Richmond and it's manager, Susan, and her staff are incredibly friendly, polite, professional, and accommodating. In spite of the misconceptions of other reviewers, smoking rooms are all on one floor. As a smoker who usually doesn't smoke indoors, I understand that there is going to be residual odor in smoking rooms. However, I tend to be very picky about cleanliness and after a year of staying here regularly, I have never found anything amiss. The housekeeping staff is very thorough and the rooms are spotless. Further, I had a friend who stayed in a non-smoking room for several nights and he rated it as the best mid-range hotel experience he had ever had. As for amenities: Breakfast is great...many choices and an excellent selection of hot options (scrambled eggs, sausage, sausage gravy, waffles, toast bagels) as well as fruits, danishes, and cereals. Although I am not much of a tv person, the cable service provided has great variety including HBO (I do not know if there are other premium channels). There is a laundry room located very conveniently on the second floor and it is always in perfect order. There is also an exercise room with all the basics you will need to get in a workout while you're away from home. Finally, the pool area and the pool itself are always immaculate. I want to add that this hotel is exceptionally quiet and low-key. Only twice have I heard any noise whatsoever from other guests, and it was not, by any means, exceptional. Most of the time, I wonder if I am the only person in the hotel, even when there are large groups staying. My opinion is that, if you want a reasonably-priced, peaceful, clean and convenient hotel in the Greater Richmond area, you could not do better than Best Western Executive.

    « Good Value for Money »

    The staff is very friendly. The location is good. I enjoy the free parking and WIFI. The breakfast is very good. My only real issue is the Fitness Room. It desperately needs attention. It needs new working equipment and free weights. And there is never any cups for water or working wipes.

    « Don't stay there if you do not smoke! »

    AC/ heating system did not work. Smoking and non-smoking rooms are on the same floor. Breakfast was below average. Fire alarm went off in our room when we turned on the heater. Otherwise we were freezing. Shower was not hot and the beds have no real blankets.

    « Utilizing the comfort of Best Western Executive Hotel »

    This was a great hotel. Staff was extremely friendly and location even better. I am elated to have this hotel added to my list of recommendations for clients as I am a travel consultant. The room was accommodating for having family visit, sit and enjoy the company of each other.

    « Great Service but needs a few things »

    Safe, quiet location near food and shopping. Very helpful, friendly staff. Reasonable selection of foods for breakfast. Decent sized room with clean fixtures, but mattress was saggy and lumpy, causing me back pain. Public areas needed vacuuming and room badly needed dusting though floor was clean. This could easily be a top-notch motel with just a bit more attention to detail and a new mattress. I stayed here in the aftermath of Hurricane Matthew when my train was home was cancelled.

    « Friendly and clean »

    This hotel is very adequate for a couple of days. The rooms are clean and spacious with coffee pots, good tv, etc. unfortunately the AC unit fan had only one speed -always on. Not too efficient. Also, the remote control wouldn't go "up". I'm sure they would have replaced it had I asked. We weren't in room that much. There's a great breakfast and free internet. Staff is very friendly. Also a good location on Broad Street.

    « Good Place To Lay Your Head At »

    This is my second time staying at this property. Check-in process was smooth and very easy. The room was decent nothing spectacular. I would only use this hotel to where I would only stay one night I will have not been disappointed.

  • 5
    « Outstanding service and compassion »

    Just wanted to say thank you to the General Manager "Sue" and her staff for extending compassion And excellence customer service to my family and I during a difficult time when we were dealt an untimely death in my family....the hotel was clean,the beds are cozy and the LOCATION is perfect all the stores are within 1 to 3 miles are of the hotel, also very close to Richmond... when I am in Richmond, Va I know where I am staying thanks again you guys rock! With love, philpot family

    « Up accommodating »

    Stayed at this hotel and had a terrible experience. Drove in from out of town for a wedding and needed a place to change. Arrived 45 minutes earlier than the early check in time. Was told they would charge for early check in but I was only 45 mins early. Hotel reception was very unacommodating. They had extra vacant rooms at the time. Then when we checked in at the regular time, they put us in a room that had flooded the night before and the wet vacuum was still in there. It smelled of mildew. I had to go back to the front desk to request another room. The hair dryer in the new room did bot work. I had to call them twice to repair it. I needed it ASAP to prepare for the wedding reception. Breakfast room overcrowded. Overall a terrible experience.

    « DONT GO HERE »

    Terrible Experience, bathrooms clogged up, strict policy, dingy room. One of the worst experiences at this hotel. Extremely upset I spent all this money at this place, would have spent more for better service and condition at a better hotel chain. Plus I get dinged for $13 for being 10 minutes late.... Thanks a lot....

    « Poor front desk service and HORRIBLE smoke odors »

    I reserved a non-smoking room. Upon arrival, I was told I had reserved a smoking room, I showed my reservation and was given a "non-smoking" room on the second floor. Exiting the elevator, the hallway reeked of cigarette smoke which ultimately permeated the room which required me to stuff a towel under the door (which did no good). The walls in the room were gross. The bed was comfortable and the shower/toilet area seemed clean. Upon checkout, they had my rate wrong and said I would have to wait for the manager to come in to correct the problem, which was corrected, but just added to my distaste of this facility. Can't imagine how they have gotten the rating they have. I have stayed a numerous Best Western's but none so bad as this one.

    « Cigarette smoke odor was horrible »

    The hallways reeked of cigarette smoke as if people were standing in the halls smoking. I was supposed to have a non-smoking room but the odor permeated the into the room and was unbearable. The walls in the room were filthy. The checkin-checkout staff got my reservation wrong at checkin and my rate wrong at checkout and told me they couldn't fix the invoice. I had to wait for the manager to arrive. It was ultimately fixed but the hotel was by far the worst one I have ever stayed in. Don't know how it got the tripadvisor stars that it did. My manager stayed in the same hotel and reported the very same experience with her room as well.

    « staff »

    staff was great the service was quick and efficient I left my shoes and they found them and now sending them back to me the breakfast was varied and seemed thoughtful I think the pool needed some work but that did not effect my stay the rooms were made up in a timely fashion and had plenty of towels

    « Manager Chris is outstanding »

    Travel to Richmond to move my daughter. Chris and her staff could not have been more pleasant or helpful. Chris went above and beyond to help us with our move. Wish everyone good customer service like this

    « Clean quiet, comfortable »

    Everything was quite satisfactory. The best part - quiet! We didn't even hear people in the hall, and the hotel was pretty full. The beds were comfortable, air conditioning ran perfectly, and the in-room amenities included a refrigerator, hair dryer, and coffee maker. The free breakfast was replenished as people came through. We will definitely stay here again.

    « Friendly Service »

    Reception and Breakfast staff very friendly and helpful. They were all talkative and charming to engage with. Being an Englishman in Richmond is definitely an advantage because they love the accent. Although, the hotel is quite far from Richmond city centre and you need a car to get anywhere.

    « There's a catch... »

    Warning to those who book on Priceline and similar sites-you will automatically get the cheapest room, which in this hotel comprises 'smoking' rooms. I didn't know that hotels in the 21st century would have such rooms, but they do. You can get into a non-smoking room for an additional charge. On the plus side, the breakfast is included and quite good, with waffles, eggs, yogurt, fruit, etc.

  • 4
    « Best Western Richmond Va »

    Has improved quality and appearance of hotel within last year. Staff was pleasant and all seemed to enjoy their jobs. Location for NASCAR events is good. Have moved the smoking area to side of building rather than the front entrance (Good job)

    « When in Richmond.... »

    Super hotel staff. Everyone was excellent here. This hotel is a little "tired" and my first floor room was a bit damp. The TV was snowy, but I was warned at check-in, so it was not a surprise. The TVs were repaired while I was there. Fair enough. The location of this hotel is important. It's convenient to everything from the Interstates to the suburbs. Several nearby restaurants offer discounts if you have a BW room key. If you are in Richmond for business, as I was, this is the place. If you want to enjoy yourself on a vacation or something... not so much. Price was right.

    « Staff makes this place »

    We booked our stay last minute (literally, in the car, on our way) very late at night on our way home. The hotel's parking was a little limited upon arrival. The staff was excellent, though. Our room was fine, though felt a little damp. Breakfast was pretty varied, and our kids were happy. Checkout quick.

    « Passing through! »

    We needed somewhere to stay while on a road trip. The Best Western at Richmond Virginia was well priced, clean, had all amenities, friendly staff and was good value for money. It was just what we needed after a long day on the road. I don't know why I need to add 200 more characters to keep trip advisor happy - I don't have any more to say!!!!!

    « Satisfied Guest!! »

    Loved my stay at this hotel. The staff was super nice. Very clean comfortable beds. Breakfast was excellent!!! The lady who checked me in was very helpful in her knowledge of the area also. Great location!!!

    « Clean room, good breakfast, nice pool »

    Stayed just one night on way home from the Outer Banks we arrived about 2:30 and was able to choose to stay in a room away from the smoking section which was nice. The bathroom and room were clean. My kids loved playing in the pool before dinner it was nice and warm and very relaxing. Big selection for breakfast sausage, eggs, waffles, make your own omelets,bread, danish, muffins, cereal, biscuits and gravy, oatmeal so they had something for everyone. Only things I didn't like was being in a connected room would rather have a little more privacy and the construction zone in the front makes it difficult to enter as the sign is after the entrance so we turned in the wrong location so had to go out and turn around again, drive is very narrow as its 2 way traffic. One elevator was broken but the other one always came fast and didn't have any issues with it.

    « Never again »

    Had to check out a 5 a.m. due to noise from HVAC units - even when ours was turned off. It was impossible to sleep even with pillows over our heads. We were told there were no other rooms available. No soap or shampoo. Broken elevator in dirty lobby. Pool had closed early - which would have probably been only redeeming feature

    « Road Trip »

    Stayed here for 2 nights en route from Virginia to Texas. Clean but could do with an update however, the staff was friendly and the breakfast was adequate. Plenty of restaurants nearby. Conveniently located near the freeway for easy access to 1-95 South and Washington, D.C.

    « Bad Hotel don't stay »

    It was so so but too dusty not to clean the breakfast poor quality and the coffee horrible taste. The air condition was the only good thing about the hotel very cool. If you want to stay just for one night is ok but if it is for vacation more than a day look for another hotel even if you pay a little more.

    « Relaxing stay »

    I really enjoyed this hotel. The only thing I left my shoes in room and when I called they said no one could find them. So had to buy another pair. I will say Susan is a delightful person. The best customer service I have seen in awhile. I will be coming back again and again.

  • 5
    « EXCELLENT Customer Service and Very Nice Stayt!!! »

    Excellent Customer Service & Very Nice Stay! I had such a nice stay but meeting Cristina was the highlight! Her service is the type that will make u want 2 return just because! She displayed huge appreciation 4 me as a guest. From the moment I spoke 2 her re my reservation - she treated me as a valued customer. She is very pleasant & very kind & went beyond the call of duty 2 make me feel very special! l will never forget the EXCELLENT service that she provided. Best Western should be very proud 2 have Cristina as their ambassador. As far as the Hotel - it is clean and comfy! Even the shower bar was nice and clean! Ladies, u know that we sumtimes have 2 hang garments, well I checked the shower bar b4 doing so.....absolutely no dust/no dirt/no grime at all! Cleeean!!!! Impressive! Around the bottom of the toilet was clean, the tub and sink ? spotless! Rug is nice & clean & appeared 2 have actually been vacuumed and/or shampooed. Face cloths and towels did not have old spots all over them - they were nice and clean. I normally will not use hotel towels or face cloths but didn't mind this time. Of course, can't leave out what's very important....bed was nice and comfy also. Oh yeah - They even have a disposal cover 4 their T.V. remote! Com' onnnnn! Koodos Best Western!!!!! Koodos!

    « Best Night Stay »

    This was my first time spending a night at a Best Western hotel and I enjoyed my entire stay. The front desk was friendly and very helpful with my needs. The room was clean and spacious and in a good location. My breakfast was not the best choice but doable. I will be back to Richmond for a vacation and plan on staying at the Executive Best Western.

    « Good Hotel »

    A little pricey for one night but it was very clean, everything worked properly. Check in is late & check out is early which sucks. The pool at this location is very nice, and clean. They have a lot of chairs and lounging areas


    My family and I took a 2 day vacation to visit Kings Dominion, on Friday 7/15/16, and I had checked the reviews for this hotel beforehand, but did not make reservations. We went ahead to Kings Dominion on Friday, and then went to check in at Best Western. Initially, Jaymeka informed us that there were no vacancies for a 2 queen room w/ microwave and refrigerator, only a couple of rooms w/ 1 king size bed, w/ no pull out sofa, ( we have 2 children ). I explained to Jaymeka that we had just spent the evening at Kings Dominion and were very tired, and I didn't really want to go and drive around Richmond looking for another place, since it was already 12:30 a.m. Jaymeka, out of the kindness of her heart, looked through the computer until she found a no show, and the room was a 2 double bed unit. Other than sleeping a little closer to my wife ( not a bad thing !!!! ), it was perfect !!!!! Jaymeka was so kind and professional. This sweet young lady deserves a raise !!!! The room was clean and neat, everything worked, and we got a good nights rest. If we ever take this trip again, I will stay nowhere else. 4 completely satisfied customers here !!!! I must also mention that Mitchell, who checked us out on Saturday morning, was clean, neat, kind and professional. A great vacation experience !!!!!!

    « Needs Updating »

    Hotel clearly needs a face lift and a thorough cleaning. Furniture was pushed in front of the adjoining room doorway which led me to wonder if the lock was working properly-- creepy. Carpeted floor was actually slimy. For what it's worth, front desk staff were lovely.

    « Ball tournament stay »

    Nice and clean rooms. Very friendly staff. We had several people staying here for a ball tournament in Glen Allen. Would stay here again if I had to. The night manager went beyond to welcome our stay. She had cookies and bottled water for everyone that stayed with us. She also opened the breakfast room a couple times for the boys to have a place to meet after games and for everyone to get together and have pizza. Thank you Best Western Executive Richmond VA!

    « My kid's spoiled vacation »

    Terrible handling of the situation when my child cut his toe in their swimming pool. Nobody tried to clean the swimming pool from a sharp foreign object that cut my child's leg causing us to interrupt our vacation.

    « Beacon in the night »

    We had been on road for a long time in a bad storm for most of it. Finding such a nice hotel with welcoming staff was a godsend! Hotel was clean, bed was comfortable and staff professional and friendly. Can't ask for more!

    « Definitely enjoyed the stay.... »

    Motel was conveniently located to I-64 which made getting Downtown and to other destinations we wanted to go to very easy. We opted not to have daily room service but housekeeping staff gladly exchanged towels/wash cloths for us. Breakfast selections were very good but might have been nice to alternate bacon/sausage daily rather than sausage all three days. If you are staying for 3-days or more, be sure to ask for the extended rate contract which was a nice savings! Construction in front of the motel made access sometimes difficult as we had to come in through a side street.

    « Nothing bad to say »

    We arrived early and we were immediately checked in. Super friendly staff throughout. Bedroom clean and spacious 1 huge bed. Fridge, microwave and TV. We will definitely be searching out more best westerns along the route.

  • 5
    « Excellent stay »

    Outstanding experience, accommodations were perfect we had a tour bus of 56, the staff was well prepared the rooms were all prepared clean, we all had enough of everything. Breakfast was great. Not one compla from anyone in our our group. Hotel manager Susan Smith was the best in assisting in the preparations. All I can say is thank you to all the staff and stay there if you need a place to stay.

    « Watchtower Tour Group »

    Nothing but Great Comments regarding our stay. From the GM - Susan, to ALL of the staff, they made us feel more than welcome. 'Outstanding Cooperation with the Tour Lead'. "Bus group check in - NO Line" - They made a great impression upon us... Kevin N.

    « Jehovah's Witnesses Tour »

    Excellent Facilities. Gracious service . The rooms were clean and the staff was friendly and cooperative they assisted with directions around the facility eating places for recreational activity The Breakfast service quickly fresh and a variety of choices are all types of diets and they opened promptly at 6:30 a.m.

    « good review »

    Hotel was good, staff is wonderful. The rooms are small but clean. WI FI was poor, breakfast was very good. product selection excellent and dinning room was very clean and the staff very professional and helpful.

    « Comfortable room and excellent hotel staff »

    I came to the Best Western late without a reservation and the staff worked to get me a room at a reasonable price. My room was clean and comfortable, and with soft and firm feather and down alternative pillows to choose from I quickly fell asleep. The room had a large refrigerator and microwave, and a large flat screen TV. I didn't have time to sit down for breakfast, but when I went down to look at it there were scrambled eggs and a waffle maker, things I don't usually see on a complementary breakfast. I had an issue accessing wifi but the staff helped me get the information I needed. I could only stay at this hotel for about seven hours due to my business trip, but it was pleasant and I wish I could have stayed longer.

    « Great stay! Very gracious staff! »

    Our trip started off very rocky but General Manager, Susan Smith had an answer for everything we needed. She and her staff was very gracious and always smiling. Whenever, I am back in Richmond we will absolutely stay at this hotel.

    « The kids loved the breakfast »

    The room was as described. The staff was helpful and friendly. Check in was quick, as was check out. The room was clean and ready upon arrival. The breakfast was well stocked - waffle maker with toppings (fruit, whipped cream), fresh fruit, instant oatmeal, breakfast burritos (tortillas, eggs, salsa, onions, sausage) ... My kids were very happy with breakfast. I would've liked another pillow on the bed.

    « Excellent Hotel »

    Rated High for Customer Service and Quality of care for all individuals staying in your Hotel. I will recommend Best Western to all individuals having Disabilities and traveling with children. I was very impressed with the overall service and stay.

    « Great accomodations for a reasonable price »

    Have stayed at this hotel twice in the past year. Both times our stay was very pleasant and the hotel staff very friendly and accommodating. Rooms are always clean, plenty of towels in the bathroom and the room and fridge cool when we get there. Love that you can book no smoking rooms, and always get a no smoking room! Only complaint is that the pillows are too soft for my particular liking, but no one else seems to mind! Front desk staff (especially Mitchell) is always smiling and helpful. Used the pool last summer, and it was clean and plenty of pool furniture. Very convenient location and easy to get to (once you figure out you have to go behind Sheetz to get there!). Wonderful selection of hot and cold foods at breakfast, plus the make your own waffle station.

    « Rates »

    Best Western Executive Hotel on Broad Street in Richmond, VA had very comfortable rooms and helpful staff. The best rates were available when I booked directly with Best Western locally instead of via a third party. I liked that they opened for breakfast at lease 15 minutes early every day to give us early risers a chance to eat before starting our day.

  • 3
    « Average Hotel »

    We were called to the Hospital in Richmond on an urgent basis- needed a hotel close to the hospital. Tamera at the desk was very caring and went out of her way to help us with a room and personal supplies since we came to the hospital with nothing. The hotel itself was very average- the breakfast was not up to par. But the fact that Tamera went out of her way to help us during a difficult time was very impressive.

    « Disappointed! »

    The beds were poorly made,no fresh bags for ice buckets,no drinking cups for ice,floor not vacumed,didn't leave extra roll of tissue,beds and rooms to small. I've stayed at other Best Westerns and they were great.I have other complaints will take them up elsewhere. Staff handled everything professionally, they were courteous but not at my best interest.

    « 50th Wedding Anniversary »

    This location was good for the family event my family and I attended. There was many restaurants and stores around the hotel, which allowed the adults to have options as well as the teenagers. My family and I really enjoyed our stay.

    « excellent overall service »

    This was a business trip where I needed to stay overall for a month over a period of 6 weeks. I found this location to be both close to my work with all the emmenities I needed as well as a great selection of restaurants in the area. The staff from the GM Ms Smith to the other front desk employees to the maids to be very friendly , polite and very helpful at all times. I highly recommend this property to anybody traveling for business or pleasure. Thank You Fred Sonsalla Special Operatons CBM Managed Services

    « Will not stay again »

    Front desk staff were great. Breakfast room was small and poorly laid out. Coffee was behind entrance door so you can imagine the problems. We had some stains due to a spill and they were not changed , in spite of my note and money Kleenex ran out so we left the empty box on the sink and it was still empty when we returned that evening. We had to call. Bathroom was SMALL. you had to close door before you sat on toilet. Would choose executive suites right behind it next time. Hard to access from the address given as Broad street.

    « Very happy with stay! »

    My buddy and I stayed here weekend of the nascar race. I had to booked it online with a third party site and was given a smoking room with only one bed when I needed two. The manager, Susan, fixed it for me even though she didn't have to. The staff was friendly and the room was clean. If we come back for another race we're definitely staying here again!

    « Best Western »

    I booked this room from my stay at your property in Dayton Beach. The directions were right on, the staff were pleasant and helpful. I regularly stay at Best Western, and my experience at this site will not change my preferences. I will continue to seek Best Western properties..

    « I stay here every time in area, management and staff very nice and helpful, plenty of restuarants and c stores close by »

    On 4/11/16 I was traveling , really did not have specific plan on where I was going to stay but got out of meeting early and thought ok, if I drive on to Richmond I will be closer for Today, Called hotel and got Susan ( Mgr ) her comment was yes Mr Cooper we have a room that you like, hard to find this service.

    « Worst hotel experience ever »

    The unprofessional front desk booked me in a smoking room, and "claimed" that there were no other rooms available. After driving for 9 hours, I had to basically get back on the road for another 8 hours. They made no effort to resolve the issue, were rude, and I would never stay in a Best Western again.

    « Okay »

    We stayed here for a night to go Christmas shopping the next day. The hotel was okay. It was clean but the furniture seemed worn. The bathroom needs updating. The breakfast closed early on a Sunday 9am. Overall it was a pleasant stay! Near everything including interstate.

  • 2
    « Poor »

    I had good impressions from previous reviews on the hotel. However, when I arrived I was disappointed. The fourth floor was extremely loud. The toilet was broken the entire weekend and was given a plunger to fix it ourselves. The room smelled like bleach and mold.

    « Amazing experience, like never before »

    Amazing manager Susan, goes above and beyond to make you feel like a 5 star. Great team working there, always smiling. They care for you to have a great experience. Definitely coming back next time back.

    « Great Hotel! Great Service! »

    Clean Hotel, Staff very helpful, and great location for shopping. You can find anything you want within a few miles drive or walk on a sunny day. The hotel staff is more than willing to help and very courteous.

    « Excellent customer service »

    My sons baseball team recently stayed here for four nights. After checkout and already on the road back to New York, my son realized that he left behind a bag of clothes and an envelope with money in it. He was quite panicked. We contacted the hotel and spoke with Mitchell who, within minutes, went to my sons room, found the bag and envelope, and called us back to confirm. The manager, Susan Smith, along with Mitchell, were so helpful in getting the package mailed to us. Customer service at its finest!

    « Nothing Special »

    Bathrooms are small, plastic shower insert. Got a wake up call first night at 4am that I didn't request. Paid $120 per night - expected a little more. Breakfast eggs seemed like they were made from a mix. Hallways had low drop ceilings that made the place seem old.

    « Time for an upgrade »

    The staff were friendly, courteous and efficient. Tired hotel decor. Need an accessible power outlet near the desk in the hotel rooms. Had to lie on the floor to stretch to the power outlet behind the TV cabinet so I could plug in my computer.

    « stopover while travelling »

    We choose Best Western whenever we can, because we know the beds are comfortable. True in this case as well, although the bathroom was quite small. We arrived around 6:30 pm and left at 7:10 am, so it was just a place to sleep on our journey home from Florida to Canada. Met our expectations as usual. Complimentary breakfast at Best Western is always very good.

    « Pick this hotel »

    This is not a "high dollar" hotel, but, staff are the greatest, rooms are immaculate, breakfast bar well attended and the food is fresh! Also located in a great part of Richmond- convenient to everything- food, shopping, historical sites!

    « This place is a joke!!! "BEWARE" »

    Her name is Susan [--]and she is the hotel General Manager. I booked a room on Priceline and when I arrived, the Manager Susan [--]told me that I was assigned a King "Smoking" room and if I wanted a non smoking room, I had to pay the hotel $15 more to accommodate that request. Since when was a non smoking room an upgrade! All this being said and the hotel was near empty as this was on a weekday. I refused to pay, contacted priceline whom then contacted this her and she still refused to accommodate the request or cancel the booking. I immediately checked out a d informed her I would be gettimg my money back, she rudely stated I would not. She must not have known the type of customer I am. The type that will go all the way to Best Westerns Corporate Executives. I contacted them, explained what had taken place and what do you know.....I got my money back!!!!! Thus, I received the last laugh!!!!! "BEWARE" the hotel wasn't clean at all and it smelled of cigarettes thtoughout. Poor customer service + Poor management = a terrible establishment Do yourself a favor, look elsewhere before resorting to stay here.

    « Served its purpose »

    This hotel served its purpose for what we were in town to do. It was conveniently located with several restaurants and other services nearby. Rooms smelled smoky and renovations disrupted our stay forcing us to change rooms. The breakfast provided was satisfactory. For our non-holiday purpose, the hotel met our needs.

  • 3
    « Not fit for an "executive" »

    When a hotel calls itself an "executive hotel," be suspicious. The Best Western Executive Hotel falls far short of digs that would satisfy an "executive"... or anyone looking for a quality hotel stay. Rooms are basic and dated, clean enough but not spotless. There are very few amenities. Wifi is free but excruciatingly slow. I finally gave up and used my phone as a hotspot. The front desk agent was pleasant, and I did get a good night's sleep. That said, there are many similarly priced hotels that provide a significantly better experience than the Best Western Executive Hotel. Not recommended.

    « Team Trip »

    Stayed here with our team for a game at VCU. Hotel was very clean and the staff was very accommodating and friendly. The hotel was in close vicinity to VCU and many local businesses. This hotel is a great value for the price!

    « Breakfast was Great »

    We had four rooms for a family party for two nights over the President's Day weekend. Oddly enough they charge extra for early check in now. There was smoke in the first floor hallways - so - even though the rooms were non smoking, you could smell it every time you opened the door. The desk staff were great, The breakfast was great.

    « Best Western Executive Inn, Richmond,VA »

    Excellent hotel and easy access to major amenities. The rooms and breakfast were very good and the staff was excellent. Had no problems and the rooms were very nice. Great value for the money. would definitely refer family and friends.

    « Clean and friendly »

    We had late arrival and checked in with no problems. Check in less than 5 minutes. Room nicely decorated and clean. Manager was very accommodating, all staff was friendly. Free WiFi and breakfast. Great place to stay.

    « Service was okay »

    Front desk staff (Tamara) assisted me. She was friendly. Hotel rooms on the 4th floor have an order from the renovations taking place on the 3rd floor. Business center leaves a lot to desired. Sleeping rooms are just okay. Nothing great. Wouldn't recommend this place unless you had no other options.

    « hotel stay »

    excellent staff accommodated all my needs. I would recommend this hotel to all of my friends and family. this hotel is where I would stay on my next visit. I visit this area bimonthly and have stayed in various hotel in the area I do not pick the hotel based on the price, I choose the hotel based on staff service and management. this hotel have accommodated me on late arrivals as well as other business needs.

    « Stay »

    I booked this room for my husband and daughter as I was having surgery. Paid for it upfront and then called the hotel and confirmed. Was told yes I had a room with two beds (smoking) Imagine their surprise when they arrive( after 18 hours at the hospital) they no longer have this room and was given a so called upgrade with one bed non smoking. This was not an upgrade for them. They had to wait for the next day to see if one would become available that was paid for to begin with. They had to carry their stuff back to the car and carry with them. They were there 3 days before I was released. This is the second time this has happened to my family with this hotel group. You can bet I will not be staying with them again.

    « Comfort Place »

    Stayed here while visiting family. I love this place because it is mostly business travelers and it is quiet. No children running around. It is close to where we need to be for our family. I will use this place again.

    « Comfortable stay »

    Hotel is located within a short driving distance from many restaurants and shops. A bit difficult to find if you don't know where you are going as the address is Broad Street but the access to the hotel is behind a service station on Broad Street. Room was clean and comfortable, but had visible signs of repair due to water damage in the ceiling. Bathroom was extremely small! Staff was pleasant and helpful. Breakfast was simple but adequate. I would recommend to business travelers as it meets your needs and is close to many businesses and restaurants. I would be less likely to stay here for vacation or pleasure trips.

  • 5
    « excellent service at this hotel »

    excellent service at this hotel the staff was very nice and polite . the manager was friendly and professional. the hotel are clean and the overall service are great I would give this hotel a four star

    « Very Convenient »

    This hotel was in a very convenient location to 64 and several restaurants and not too far from the Richmond Raceway. The check in staff was very friendly and helpful. The breakfast was great in comparison to a normal free hotel meal. Would definitely recommend this hotel and will stay here again when next in the area.

    « Retired, cheap but picky »

    This hotel was moderately priced with reasonably good reviews so I gave it a try. The lady at the desk was the happiest desk person I've ever met and it immediately put me in a good mood. Knowledgeable staff. A "Fridays" out front and decent BBQ place across street. Good neighborhood. Place was clean, including bathroom/shower. Internet worked well. Breakfast was the motel average, scrambled eggs, waffles, juice. If I return to Richmond, I will return to this place.

    « Bad Experience »

    I've stayed at this property many, many times. I have always had a good experience. When I got there this time I was told I had a non-smoking room on a smoking floor. When I asked if there were other rooms avaiable I was told they were full. The hallways of this floor smelled terribly. Even though my room didn't smell of smoke, by the morning my eyes and throat were burning.

    « Dissappointing »

    Haven't stayed in a Best Western for awhile and probably will not anytime soon. Bed was not comfortable. TV channels were fuzzy. Walls were thin, as I could hear the neighbors arguing at 5 in the morning. Room keys were not working before check out time and maid was knocking on the door before the checkout.

    « Very pleased »

    I stay at the Best Western for work several times a week the hotel is always clean rooms very nice and pleasent the staff is always hospitable and willing to help you in any way they can I'd also like to commenend the manager Susan Smith for the outstanding job she does maintaining a quality place to stay she is am excellent manger and a very nice person I would highly recommend staying at this hotel while staying in Richmond thanks for a pleasent stay :-)

    « Went to visit Daughter »

    The hotel is a little hard to get to at first because the GPS made me do a U-turn then I missed the entrance. I found the second entrance at the light the next time. My only complaint was the smell of marijuana in the elevator and hallway.

    « Excellent hotel with hands on management »

    This stay was our third annual meeting at this same hotel for a group of veterans. Hotel management went out of its way to show they cared about us and appreciated our service to this great country. The property itself was very good and well located in the area and provided a great breakfast. We will definitely stay here again and would recommend this hotel. The management of this property was second to none and they really made our stay feel extra special. Hooray, Best Western.

    « Stay somewhere else unless you're desperate »

    The hotel is outdated and very gross looking. We were told our room wasn't ready 4 hours after check in began. They put us in another room with a broken tv and sticky liquid covering the walls. An hour after we checked in, I called to ask for another room and then one was ready to be moved into. The breakfast was disgusting. Only pros: comfortable bed and strong internet.

    « Best Stay »

    Wow, loved this hotel. I got a King Suite for a great price. The room itself was super spacious, the bed was comfortable, 2 in the sitting area and one in the bedroom. Clean. I got put by the elevator but really didn't hear much noise. Room had a microwave and fridge so you could do your own food if you wanted. Breakfast was great, plenty of options. I can't say enough about the value for the price. Free Wi Fi. I will most definitely stay here again when I am in town. Really a great stay. And plenty of restaurants around even in walking distance. Check in was a total breeze.

  • 4
    « Satisfied First-Timer »

    Chose this facility because of its price point and its convenience to downtown and to the Inter-state(2 turns and you're on I-64). Ample parking. Easy walk to restaurants and eateries. As an over 65'er traveling alone, I felt quite comfortable. The staff was excellent; friendly and helpful. I'd choose it again.

    « Great Room at a Great Price! »

    As soon as we walked through the door, we were greeted with a pleasant smile and hello. Immediately took care of us and got us to our room. The receptionist even told us about getting 10 % off restaurants in the area just by showing our room key. He was extremely helpful. Even so much as we were having a problem with our nieces room. He sent up the maintenance guy to fix the door. Great service and a very impressive layout of food for breakfast. Best Western has sold me. I will certainly use them more often.

    « Great location »

    We stayed at this Best Western hotel from 10/8-10/11/15. This hotel had everything we needed, including price, and the location. Close to many restaurants, banks, and universities. Room was a bit small, but immaculate. If there is a complaint ... pillows. Way too small, but the Front Desk Staff (Tamara was absolutely a gem), provided extras. The breakfast room was also small but surprisingly, could accommodate everyone, and the lady staffing this area kept everything refreshed. No bad "hotel" odors, sufficient and safe parking. Wonderful stay ... will stay here again.

    « Great Southern Hospitality »

    From the moment I arrived after a long 2 hour drive from Leesburg, VA I was greeted with a warm friendly welcome from Susan at front desk. Susan and her staff showed me what warm southern hospitality is suppose to be. The hotel is well kept and my room was very comfortable. It may not have all the bells and whistles of some of the upscale hotels but I would trade all that to stay in a warm and friendly atmosphere like The Best Western Executive hotel in Richmond VA. Kudos to Susan and her team because they could make staying in doghouse during major storm enjoyable because of they're warm honest to goodness caring people. Thank you!

    « Simply Amazing :) »

    I stayed here on 10/01/2015 to 10/02/2015 and I loved it :) My Kind bed non-smoking room on the 4th floor was simply amazing. It was very clean and the design was perfect and elegant for the price. The breakfast is delicious and the amenities are great! 5 stars BW! I'll be back for the low price and relaxation!

    « Friendly Economical Stay »

    We had no problems. The staff were very friendly and helpful. The place is not new but it is clean and for the price a good place to stay. They serve a continental style breakfast with a large selection to choose from and while it's not 5 star it definitely fit our needs for price, comfort and location. I would stay here again.


    DIRTY AND OLD!! needs remolding, the only thing good about this place are the waffles during breakfast. The room is old, the rugs are terrible, the elevator buttons in the lobby are loose. the staff does not clean the rooms well. I would never stay here again

    « Fantastic stay for the price »

    Everything about this hotel was perfect for my needs: kind, courteous, quick staff, comfortable beds, perfectly working air conditioning, quiet rooms, hearty breakfast, speedy checkout. The staff lightened the mood when we were checking in and they could tell we were exhausted, they had recommendations for the area if we wanted to eat out, and they were responsive to all of our questions. Would absolutely recommend this hotel!


Getting to the hotel ...

All directions
·From: The east Follow Interstate 64 West to Exit 183-C (Broad Street - West). The Best Western Executive Hotel is one block on the left. ·From: The west. Follow Interstate 64 East to Exit 183 (Broad Street and Glenside). Keep to the right and take the Glenside Drive exit. Make a left at the light onto Glenside Drive. Make a left at the next light onto West Broad Street (you will see a K-mart). The Best Western Executive Hotel is one block on the left. ·From: The north. Follow Interstate 95 South to Exit 79 (to Interstate 64 West). Follow Interstate 64 West to Exit 183-C (Broad Street - West). The Best Western Executive Hotel is two and a half blocks on the left. ·From: The south. Follow Int...

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