Best Western Plus Reading Moat House Hotel,  Reading

4.0/5  - based on 676 guest reviews.
Mill Lane, Sindlesham, Wokingham, RG41 5DG, Reading, Great Britain - See map
+44 01189 499988 +44 0118 9351646



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Jogging track
    Jogging track
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
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This once productive 19th Century mill house in Wokingham now enjoys a somewhat more tranquil existence. As Best Western Plus Reading Moat House Hotel, this delightfully quaint building has grown and improved to offer modern conveniences while still retaining the charm and character of days-gone-by. On your Berkshire break, you'll overlook the River Loddon and reap the relaxing benefits of our 129-room accommodation (refurbished, air-conditioned havens including 25 executive bedrooms and four junior suites). You'll be able to get to Ascot at a canter thanks to our convenient location, and other places of interest such as Legoland® or Henley on Thames are just as easy to reach. Back at base, our stylish Sindlesham Mill Restaurant and the quaint character of Poachers Pub, will have you feeling at home in no time, before you hop onto the M4 at the end of your stay feeling refreshed and revived!

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Room 1

Guest reviews

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based on 676 guest reviews
Certificate of Excellence
Business Business 178
Couples Couples 216
Family Family 146
Friends getaway Friends getaway 63
Solo travel Solo travel 26
Sleep Quality
Best Western Plus Reading Moat House Hotel,Reading
  • 4
    « Good stay for the price using a "Leisure Break" »

    We were upgraded to an executive room being BW members. The room we were given had low wooden beams that basically get in the way, other than that it was OK. We were woken up at 6.30 by music playing somewhere near and a phone call stopped it quickly so I suppose it might have been the kitchen.

    « Great hotel. »

    We have stayed at this hotel a couple of times now and each stay has been great. Having stayed in both the standard and executive rooms we have found the rooms very clean and adequately equipped with all you need. The hotel itself is clean and the staff very helpful and friendly, lounge bar area nice and cosy and a nice place to sit and relax, as is the adjoining pub which both serve nice food and drinks at reasonable prices. Would defiantly recommend for a coupe of days away from it and will be returning in the very near future when one of the hotels great offers come up.

    « Stay over for a separate function »

    Well, getting no answer on the phone at reception 2 days before checking in should have been our first concern ! The room was reasonable and clean, but on return from our night out we went to the bar for a night cap to find a queue of people waiting at the bar ! 3 people behind bar but only 1 working with 2 watching ? Asked for 3 bags of crisps and had loads of packs put on the bar ? Then followed back to our seat to be asked if we where hungry we could order food from kitchen ? As for breakfast we came down at 9-30 to no cups to make tea or coffee no bread to toast no orange juice,no food on hot plate and when stuff did arrive everything was a 10 minute wait with a queue of people wanting stuff ! And when we complained we were told chef only has 1 pair of hands ? Very rude staff who seemed more concerned with clearing plates then bringing out food !! Very disorganised !

    « executive rooms lovely »

    we had a one night stay on a dinner bed and breakfast rate and you could not fault it, great value for money. The room was very nice with feature beams, good black out blinds and a comfy bed. the dinner was good, nothing special but suited our needs. The breakfast was good and we would definitely stay here again.

    « Excellent weekend stay »

    We stayed for a weekend here and I can't fault it. The staff were very welcoming, the chef excellent and the room was clean, quiet and had a good bathroom. This is a good location with plenty of parking and walks from the hotel. I noticed there were dogs coming and going with their owners, so I will return with my dog to walk the tow path by the Reading Festival site. We went to the pub on site and watched live music which was good.

    « Weekend break »

    I stayed here for two nights (Friday & Saturday) and enjoyed my stay overall. The hotel was clean and the staff friendly and helpful. The breakfast buffet was good with the usual suspects such as egg, bacon, sausages, beans, cereals, fruit, yoghurt, bread, pastries etc. Hot drinks are served from a machine and I have to say that the coffee was very good. Service at dinner was at times on the slow side but as I had company this wasn't really an issue. My room was clean with a tv, hair drier, safe (free to use) and a selection of toiletries in the bathroom. Check in/out was quick and easy. There is free wi-fi (renewable every 24 hours) and your personal password is obtained from reception. The one negative thing I would say about this hotel is that if you have a room facing the attached pub then do not expect to get any sleep before midnight (at least on a Saturday night) as the music from this pub was extremely loud (I have hearing problems but could make out exactly what songs were playing). Thankfully it eventually stopped at midnight. Despite this, I would stay here again but if it was a weekend I'd ask for a quitter room.

    « Two night stay »

    Excellent service from all staff, executive room was clean, tidy and well furnished. Breakfast was excellent with a good variety available and a good buffet. Although we did not use the restaurant the menu looked comprehensive and the bar staff were very friendly. Overall a good experience and would recommend this hotel for short stays.

    « Good night's stay »

    A very pleasant experience with friendly professional staff. (the bed could have been a bit softer) A delicious dinner and a good breakfast the next morning to set us on our way. Will definitely stay here again.

    « Will not be returning ... »

    Very disappointed by my stay here; I went for this hotel as I thought the standard would be good. However, the standard of cleaning was very poor and several items of room equipment were not working. Staff responded to my concerns but I'm afraid I won't be returning.

    « Good Service »

    Very good service and excellent location. Décor a little tired in places and the bed very uncomfortable. Would definitely use again. Staff very friendly even though hotel very busy. Breakfast was good, but Sunday morning was extremely busy and therefore a challenge for staff to keep everything 'topped up'.

  • 4
    « Nice stay »

    Just stayed overnight whilst visiting the area. The hotel building hasn't the best first impressions but is very nice inside. Checking-in was easy and we were made to feel most welcome. We stayed in one of the "old mill" rooms and found it spacious, clean and well equipped. Our only issue was the room was very warm and I couldn't find any way to turn down the heating (in hindsight I should have whacked the air-con for a bit...just felt not quite right in October?). We had dinner in the restaurant and were pleased with the quality of food and professionalism of the staff. Breakfast room was very busy so we ate in the bar area which was no problem; buffet breakfast was very good, excellent hot and cold choice. Would recommend for anyone visiting Reading or the local area; I shall use it as my first choice.

    « Good hotel ,However lack of attention to detail »

    I stay here frequently on business so get to see the turnover in staff and the subsequent issues that arise from that like training etc.....Overall the hotel is clean and tidy but getting tired. The staff are friendly however they always appear to be completely under staffed. One person doing checkouts at 8:00 am not good and this always seems to be the case. Room service good and prompt

    « Average »

    Stayed her for work, rooms need updating but comfortable. Breakfast a good selection . The pub attached served nice food but the wait was long. I wouldn't choose to stay here by choice The hotel room has tea and coffee making facilities

    « Ok but tired and needs a refurb »

    Stayed on Saturday for a local family celebration. Staff friendly on check in, in the bar and for breakfast on Sunday morning. The hotel itself feels tired. Our 3rd floor room was clean but does feel like it has been a long time since the last renovation. It could do with the next update arriving soon. Also the heating made the communal areas feel like a sauna!

    « Base Camp »

    The hotel is ideal located for business and for pleasure. Reading is easily assessable for shoppers and business users alike. With very pleasant staff who are both friendly and professional making all feel welcome.

    « Always excellent »

    Stopped again booked via Best Western central reservations and asked for upgrade. On arrival hadn't been upgraded but on asking was upgraded to an executive room which are feature rooms with the old beams in with windows overlooking the mill stream. Room spotless, modern furniture, powerful shower excellent Internet. Food good and very good breakfast Brilliant staff friendly polite and very professional. Wish all Best Western hotels were like this

    « Reading Moat House Hotel »

    Very friendly comfortable hotel. Staff are welcoming and try their best to meet/sever your needs. Very clean and comfortable hotel. Good breakfast with wide choice of evening menu. Highly recommend for both Business and pleasure

    « Not great »

    This is the second visit here the first was good last year however standards have dropped. .i was in one of the disabled access rooms which had a very uncomfortable bed but even worse was the state of the shower hose where it joins onto the taps and bath overflow cover and tiles. i could scrape the black mould off these items with my nail pretty disgusting! I am a ceoliac and therefore unable to eat gluten . I had a bar meal on the night of my stay and was assured that it was gluten free,however it most certainly was not and i spent the whole of my nights stay being extremely ill and it also made me unable to compete with my dog as a disabled handler the next day which was the whole reason for my trip there from Devon ! Not at all amused !!!

    « our opinions »

    A very good place to stay if in that area, clean comfortable and easy access to major road networks, one small comment to make in the negative is the bathroom fan extractor appeared not to be working, maybe it was not meant to be?

    « They even accept dogs »

    Was pleasantly surprised that we were able to let our dog stay with us especially on new years eve. Bed was lovely and comfortable and staff are really accommodating. Would definitely recommend staying over night again.

  • 4
    « Good pleasant surprise »

    Stayed here on business not able to book into the usual hotel I use. Slight reservation on booking, as I have had a mixed experience with Best Western hotels. I've got to say I was pleasantly surprised. Rooms are spacious, clean, staff were friendly, breakfast was good. The hotel would have got a higher rating if the room hadn't felt damp, and the bathroom needed a refresh, but overall my opinion of Best Western has improved slightly.

    « Business »

    Beautiful hotel not far from reading town centre and only a short commute to London Staff were helpful and meals enjoyable but not a big menu I wish I could have stayed longer. Travel by car not far from the M4 so a good central point for exploring the surrounding area. I believe there is fishing allowed in the adjacent river.

    « Great location, friendly, clean & comfortable »

    Really good location for 80's Rewind. The buffet breakfast was really good, with an excellent choice of hot and cold food. The bar was really nice in the evenings & the reception and catering staff very polite and helpful. The rooms were clean & comfortable, if a tiny bit tatty in places, but the cleanliness made up for it! The old mill is a lovely building and it has been nicely restored & extended. Good secure parking and a lovely quiet location, even though it is near a main road. The pub (Poachers Pub), was really good too & just a short walk from the hotel.

    « Expensive for what it offers »

    For £150-£200 a night over a mile from the nearest station and near Reading not London this hotel needs a makeover. The highlight are the staff. Service is friendly, efficient and helpful. Can't fault anything anyone said or did. But they are badly let down by the creaking facilities. Check in and Check out takes far too long, likely due to duff IT from the parent company. The air conditioning is primative, average, or broken dependent on the room you're in. Leaving some in our party facing a sauna while only 24 degrees outside. Meeting rooms in the conference facility can be greenhouse like, as was the restaurant. The evening meal was good. Mid-range pub grub standard at hotel prices. Tasty and good portions, well served. Bar was basic. Really no excuse for such a poor and boring range of choices at this price point. Staff should be allowed to bring in some more imaginative options. Breakfast was what you might expect from a chain. At least of motels in a desert, not rural Berkshire. The scrambled eggs had an unusual chewy texture and taste that suggested only the most fleeting acquaintance with a chicken. Hash browns were dripping with fat, black pudding under-cooked, bacon at least was good. As was the cold buffet. Coffee machines acceptable. So mixed bag. Would not return out of choice. Perhaps need more competition in the area if they can get away with these prices and still be fully booked.

    « nice hotel, good location »

    The location is excellent for both Winnersh and Reading, and not too far from Slough and Maidenhead. There is a barrier to the car park on entry, and you need to collect a token from reception for the barrier to get out again! Checking in is a very simple process, and the reception staff are efficient. Rooms are pleasant and clean, not over large but adequate, the beds are big and comfy. The showers also wake you up very nicely in the morning! Only criticism I would have is the tea/coffee tray is found in the wardrobe and because the desk space is quite small there isn't a lot of room to plug in the kettle. Food in the restaurant is good and portion sizes are reasonable, they do a really good superfood salad! Breakfast is also good, buffet style and food is hot and plentiful but there will sometimes be queues at the coffee machines! The last time I stayed, there was a coach tour in, and there were no tables available for our party of 6, the staff very quickly organised us a table in the adjacent bar area so we were not held up. Overall, it's a reasonably priced hotel, food prices are average, alcohol is a bit expensive but most hotel bars are, staff are helpful and friendly.

    « Great all round service »

    The staff are extremely friendly and courteous and made our stay very pleasant. I always recommend this hotel as it has a lovely setting, great customer service and is always very well presented / extremely clean. The restaurant and bar always serve great food / drink in a welcoming atmosphere. Can't wait to return!

    « Good hotel with nice rooms but some fittings a bit worn »

    Stayed here for one night on business. Layout is a little strange as you arrive with a bridge or road route due to a small stream running across the front but once you get in its fine. Wellcome was friendly and the reception clean and efficient. I was in the old part of the building and the walkway had some interesting character wooden beams. This theme continued in the room with a number of character beams and a really nice feel to the room. Bathroom had a bath but some of the grouting and handles on the wall were a little second hand, the bath handle coming away from the wall and the grouting on the floor with gaps. The room had a nice feel and the bed was Ok, though it had a spring poking up, and I had a good nights sleep. WiFi was a good speed and tv was usual free view channels. Breakfast was quite comprehensive however there was no reduced price for continental only so my cereal and coffee was expensive at £10 Overall a mixed bag and a touch expensive if you include the breakfast cost but I would stay here again.

    « Friendly. Clean and comfortable »

    We stayed here whilst visiting legoland. It was a bit further than i would normally have chose but i wanted a Best Western. Everything was great room clean and comfy. Breakfast was great my 6 year old daughter made a comment of how nice it was and this is rare. If i have a problem it is the Poachers pub which is very nice but the food is very slow. I understand the prepared fresh thing as i have experience in the trade but this was at a time when the pub was not busy. When the food finally arrived after 40 minutes it was great. The walk over the bridge is a little concerning and a back route from hotel to pub would be a very welcome improvement.

    « Comfortable »

    Single night stay, and didn't use the restaurant, but from the check in to departure every thing was very good. The receptionist was friendly, polite and helpful. The room was as expected, comfortable bed, and a reasonable bathroom. Would consider staying here again if the need arises.

    « Comfortable Hotel Great Guinness!! »

    Stayed here at the start of August while on a training course for work. Very comfortable and clean rooms and a great pub/restaurant attached. Food was very very good and I had a pint of Guinness that would rival some of the best I've had in Ireland! Fair play to the bar staff! Recommended!

  • 4
    « One night stopover in Reading »

    We enjoyed a bed and breakfast and a meal in the restaurant at this hotel which was clean and well maintained. The room was a family room for my wife and I and our son and the hotel made up a double bed and 2 extra beds to choose from which unfortunately reduced the space in the room somewhat. The room and bathroom were clean and tidy, the food was nice, the staff were friendly and overall we had a good stay. Car parking was ample and free too which is always a bonus!

    « Best Western Reading Moathouse »

    Myself and colleagues always stay at this hotel when in the area as it's close to our office, a large hotel with loads of rooms and car parking, with a good restaurant and attached pub. The staff are always polite and helpful and I have never had a bad experience in all the years I have been using it.

    « Room service »

    Excellent room service!!! Food arrived in great time and they were very accommodating. Great tasty food, everything I requested with great service. Just what you need after long drive and busy day at work ?? Definitely would encourage people to stay here for business and/or pleasure

    « Nice location »

    We stayed here with family and friends. Easy to get to, helpful friendly staff, good comfortable rooms and good food. Nice pub next door with a nice setting. Easy reach of Reading and Guildford , lots of parking , good value for money. We were impressed with the facilities on offer.

    « Should be better than this for a 'Plus' »

    Booked a special adapted room for my disabled husband. When we arrived we checked that a special seat, we asked for, was in the room and advised it was, when we got to room 117, the bathroom was wide enough but there was no seat and the shower was over the bath. The biggest issue I have is that the doors don't open automatically and we had to struggle to pull them open and still push him through, the bedroom is not wide enough to get a wheelchair around the side of the bed to even get in....Also, humiliatingly, the stair lift was broken so we had to go through the function rooms, through someone's 60th birthday party (through 3 rooms!) to get to the reception desk. You made my husband feel humiliated and as though everyone was staring at him. Considering this is a 4 star hotel,. allegedly, this was an appalling stay - we would have done better at a Premier Inn...

    « Leisure Break »

    Unable to use any restaurant facilities in the evening as they were all being used for functions. This had been pointed out to me when I booked my room and I was told that room service would be available. The food that I ordered from the menu was very disappointing and it was delivered with the wrong salad. The correct salad arrived 40 minutes after I'd eaten the cooked part of my meal.

    « A few hiccups but overall a great experience »

    I have stayed in this hotel many times before, the staff are excellent but this time something was a miss. Ordered nachos which arrived without any chilli con carne. Quickly rectified by the staff, So although the chef was asleep a good recovery was implemented, a few issues with the breakfast booking but again professionaly dealt with by the staff. Still a great hotel and I will be returning, go, you will enjoy it!!!

    « Very Nice But Busy Second Night Let Service Down »

    We stayed here last year for Royal Ascot and were very happy so this year stayed again. When we arrived at the Moat House for a 2 night stay we were greeted by a very efficient receptionist who informed us that as we were Best Western reward card holders we had been upgraded, very nice. The room was in the executive wing built over the river and was lovely with wooden beams and pillars in the rooms, very old, full of character but with all modern comforts. Super huge fluffy bath towels and all toiletries we expect from Best Western. The first night we ate in the Poachers pub which is part of the hotel but round the back, a short precarious walk over a small but busy traffic bridge. Visibility vests are provided by the hotel for guest to use but take care. It would not be the same if the bridge was modernised to take pedestrians as well but just be aware, it is lovely. The meals were good value with a varied menu, not cheap but the area and hotel are not in a cheap location and if you want quality, you pay. After an excellent day at Royal Ascot, we ate in the hotel restaurant. Another guest who was already in the restaurant had a conversation with a member of staff about how long he had been waiting and how he was now leaving. We ordered and received our starter in good time and it was lovely toasted garlic bread. Unfortunately we then had to wait some time probably 45 minutes for our main meal. Three of the meals were lovely but the Piri-piri Chicken was very overcooked, tough and probably had been kept hot waiting for the other meals to be ready. We spoke to a member of staff about it and how it was so tough and overcooked it needed a steak knife to cut it, he offered to get one, not what we expected. Shortly after Gabby a restaurant supervisor came and spoke to us about the chicken and how could she make it right. She offered a free sweet, another meal or what would we like. By this time 3 of us were finishing our meals so we decided not to have anything else. Gabby arranged to take that meal off the bill. Gabby therefore gets a well done for her efforts in trying to keep the customer happy. Another couple who had arrived shortly after us spoke to a member of staff as their meals had not arrived. The staff member apologised and gave them a complimentary drink to make up for the delay. It turns out that there was a wedding on that day and the staff were extremely busy and just could not cope. The staff that were there were doing as much as they can but there was just not enough staff. So no complaints about the staff but the management should have made sure there was enough staff to look after all the guests. This is a quality hotel in a lovely location, easy to get to, plenty of parking, normally good food, not cheap but worth it. We were disappointed at the service and food on the second night but the blame must lay at the management and not the staff. We will however stay again as things do go wrong and it is how they are out right that makes a difference. Well done Gabby your efforts have convinced us to give Best Western another chance next year.


    What a great place to stay. I have just returned from a coach tour to Hampton Count Flower Show, where we stayed overnight at this hotel. The Room was well appointed and clean with an excellent shower. The service we received was above reproachent and the portarage helpful after a longish journey from Devon. The evening meal was above expectation, as usually package deals seem to present second class meals, but not so in this case. The meal was well presented and with friendly efficiency in a relaxed atmosphere. A really satisfying experience. Breakfast was also varied and hot where necessary. Overall an enjoyable experience, I highly recommnend it.

    « Wedding Guest »

    I stayed here as part of a wedding group back in 2014 and it was a fantastic stay. The hotel had everything we possibly could have needed. The staff were all polite and highly professional. The breakfast was extraordinarily delicious. A help yourself breakfast is always wonderful.

  • 4
    « Weekend in Reading »

    A pleasant weekend spent here in a clean room. Staff friendly and efficient. Bar food good and a wide selection of food provided at breakfast. Our dog had two bowls and a towel provided for her use. It's nice to find a dog friendly hotel.

    « Service and food disappointing »

    The accommodation was satisfactory, the service and food was not. We were a party of 10 on business. After a long day, we decided to meet in the restaurant and have a meal together. On arrival we were told that we had to eat in the Bar this was at 7pm! We all ordered together but, our food arrived at different times, some taking half an hour longer! The quality of the food when it arrived looked as if it had been purchased in ASDA. and poorly cooked.

    « Great room - shame about the noise »

    stayed here before as dog friendly, this time on my own though. great room upgrade to executive, sadly spoilt by a function with thumping bass keeping me awake, Breakfast was good with hot tasty food & good selection, shame you have to even fetch your own coffee now ! nice grounds & good parking

    « Excellent quality & value for money. »

    Stayed here with relatives for a family meet up. As it had to be equidistant for all travelling I trawled through many hotels in the vicinity and came across this and was not disappointed. Impressive throughout from entrance to the room itself. Breakfast priced at £14.95 so gave it a miss as I read reviews buffet style, perhaps if built into overall price it may not seem such an obstacle. Drinks and meals fairly priced however for quality of hotel and locality. Would not hesitate to go back again.

    « Fantastic Stay »

    I was a bit apprehensive staying at a Best Western, but the Moat house did not disappoint The room was comfortable, the restaurant was nice and the pub was very inviting. Staff was very helpful and the only negative is the room temperature controls. I would stay there again.


    We were very impressed with our executive room - an unexpected upgrade. The room was clean, comfortable with a refreshment tray, water and nice bits in the bathroom. Breakfast was also very good with lots of choice, freshly cooked full breakfast items and even freshly cooked bread. However we were very disappointed by the dining experience. My husband is a coeliac and must eat only gluten free food. When I booked a table for dinner I was assured he would be well catered for. Not true! His choices were limited initially to two - one starter and one main neither of which he wanted. All allergens were listed on a 'tablet' and we had to wait for 20 minutes whilst it was being used by another guest. There was no flexibility within the menu such as substituting a g/f option for a non g/f one. Finally we found another mains which was gluten free. He would have had more choice had the chipped potatoes been gluten free but they are bought in and coated with flour. We all enjoyed our meals when we finally got them but the experience of finding a gluten free option took us back 20 years when my husband was first diagnosed and g/f fare was not so widely available. We would recommend for the accommodation but if you are a coeliac your choices are very limited in the dining room. We found a pub/restaurant the following night and it was the totally opposite experience.

    « Excellent hotel »

    This is a very efficient, relaxing hotel with comfortable accommodation, friendly helpful staff, good food and good service. It is situated in a quiet location but with good acess to public transport which we used as we travelled there by train. I would definitely stay again and recommend to my friends and family.

    « Clean and Comfortable »

    I stayed at the hotel for 4 nights. It was clean and comfortable. The room was warm although it was cold outside and the central heating had already been switched off in anticipation of Summer. The breakfast is really good with a lot of variety. I ordered room service dinner one night and this arrived timeously and was exactly what I anticipated. The staff are friendly and professional. My transport had been arranged for me with First Class Executive which was brilliant as there is nothing close to the hotel to walk to. I saw a lot of business related guests like me and at least one family who were enrolling their children in the nearby Reddam House private boarding school.

    « Pleasant stay »

    I stayed overnight with some friends . The rooms were clean and well appointed. Staff were friendly and helpful. We ate in the restaurant which was ok, nothing special . Breakfast was very good wide range of cereals, well cooked full breakfast. Plenty of fruit, cheese etc. Self service for tea/coffee and toast, worked well, would recommend .

    « Ken. »

    Only wanted a bed for the night so survey not representative. However, if I were to stay longer, a leaflet in the room explaining fascilities would have helped. Also prior knowledge of the location of the hotel, I know it has flooding insuses. No info on this was made available.

  • 5
    « Another visit »

    Excellent hotel starting with very friendly helpful receptionist. Rooms quiet ( not like some chain hotels). Plenty of electrical sockets , mini toiletries and room service. Bar area with tv. Breakfast has so much to offer again staff are at hand to help. Lots of free parking, free wifi. Great access to Reading, Henley , Windsor and Dorney lake.

    « Poor quality service and food »

    Went to a private function in a private room on a Sunday, we were served a roast beef dinner as a main - well, the beef was like rubber, hard to chew, the Yorkshire puddings were like 2 days old, the veg was caked in pepper, nobody on our table finished their plate. Starter and pudding were OK, but what topped it off were the waiters speaking pigeon English and stinking of BO. Not good

    « Another Excellent stay »

    Have stayed at this Hotel most years for the last 8 years, always good, great staff, love the location and love the fact their is a pub attached for more relaxed dining and for a drink especially when the sun is shining with the outdoor seating. We will be back again soon

    « Nice and quiet »

    We stay overnight as a group. The hotel is nice, warm, and just what you need for one night stay. I noticed there is always just one person on the reception- and when a group comes, there is a mess and place becomes crowded. The room is not too big, bathroom is clean. We had dinner at the hotel- it was delicious. We skipped breakfast, becouse we were in a hurry, so I can t say anything about it. Parking is big and spacious. Hotel is near a highway, but I didn t hear the traffic during the night.

    « Conference for 5 days »

    Greeting on arrival by reception staff and conference co-ordinator Room set up as requested, cleaned and refreshed daily and during lunch break Refreshments and lunch plentiful with broad selection of food Special thanks to Luca, customer sevice with 5 stars plus

    « Lovely hotel and staff, shame about disabled facilities »

    Firstly let me say the staff and duty manager were very good and helpful but the hotel was not disabled-friendly. My wife, who walks with a walking stick and is registered disabled, and I stayed here one night for our wedding anniversary. On arrival only two disabled spaces outside, and one of these was coned off. Entrance to the hotel was via steps up to reception, no disabled ramp; there was a chair lift but it was out of order (found out it hasn't worked for 3 weeks or more). When booking we requested a ground floor room but we were informed on booking in that there were no ground floor rooms and we were on the first floor although there was a lift. The room was an Executive; well appointed apart from the fact I am 6'2" tall and hit my head on the beams in the room and could not stand up in the shower over bath. After being out for the day we came back to the hotel to find the two disabled spaces were both occupied as were the other 3 spaces out front.We ended up parking in the field and followed the signs across a wooden walkway to the hotel; unfortunately at the end of the walkway were many more steps down, again with no disabled assistance. At breakfast this morning there was more steps down to the dining area; we only found out there was an alternative route AFTER my wife had struggled down the steps. All in all, not a good experience for disabled visitors; the duty manager Simon was most apologetic and promised to address the issues I raised with him, time will tell if he does or not.

    « Family visit »

    Stayed for 3 days whilst my son was getting married near by and a perfect place for us to stay. I organised for about 30 people to stay at the Moat House liasing with Kerri who was very efficient and helpful. The hotel is top drawer with great rooms, wonderful breakfasts and a pub attached with a beer garden. Everybody in our party were delighted with the hotel and the great price of £75 a night per room for bed and breakfast. FANTASTIC.

    « Excellent hotel. Very clean and friendly. »

    Stayed here for one week as had a training course during the week at the hotel. The bed was so big I got lost in it. The food in the hotel was admittedly reasonably expensive but it was very good quality. The staff are super friendly and nothing is too much to ask! Also very close to reading town centre which was a bonus! The breakfast was superb and had a large variety of choice. Also during the course we had lunch each day and unlimited drinks throughout which I thought was bonus. All in all a brilliant hotel and I shall return with my partner when I'm up near that way again! 5/5

    « Good all round »

    Enjoyed an overnight stay at Reading Moat House, staff exceptionally welcoming and helpful. Our room was perfectly clean and everything well presented. The only reason we didn't feel it merited excellent was because my husband felt the full English breakfast wasn't anything to write home about, however, apart from that the food and service was excellent !

    « Great Stay - Quaint hotel »

    This hotel is a little quirky, entering reception by crossing over a wooden bridge from the car park. The staff on reception are warm and friendly - even enquiring whether I had a favourite room that they could try and get for me in future. Executive rooms in the Old Mill area are the best and very comfortable.

  • 4
    « Wedding party stay »

    The staff are very efficient and helpful. The bar like many of this type of hotel has a very limited choice. The restaurant staff were very helpful when ordering an extra item for a young child but anybody ordering lamb please be aware of the trend for serving lamb rare. The rooms are clean and tidy with very comfortable beds although some small areas of décor need attention. Overall a good comfortable stay.

    « Stay here often on Business - Cannot fault it! »

    Often book a week here when working in the Winnersh Triangle - this hotel really is great. The staff are really nice, the hotel is modern and clean, and the breakfast is also really good! The only disappointment is when the place is fully booked and I need to stay elsewhere! Also check out the Poachers pub, nice relaxing pint after a day's work.

    « Overall good »

    This is a very convenient hotel in nice surroundings if you can block out the busy road that surrounds two sides of it. Be warned the Sat Nav takes you the wrong way so put the full address in. I have had better breakfasts but it was sufficient. Staff very helpful though and kept the restaurant open for us even though we hadn't booked in. We enjoyed a leisurely break which is what we wanted and as we used Tesco vouchers didn't cost us much, I think if I had paid full price it would have been a bit disappointing. Nice pub adjoining which was a treat.

    « Wedding Accommodation »

    We stayed overnight for a friend's wedding as they had the reception here. The hotel itself was nice. We had booked one room with an extra bed for our daughter as part of the wedding deal. There was a little confusion at the reception as they said we had booked 2 rooms. On further investigation, they realised that they had given us an adjoining room as there were no extra beds to put in the room, for the same price. The rooms were clean and identical and had adjustable temperature controls, tea/coffee etc, black out curtains, towels, shampoo, showergel, a safe, trouser press, iron and ironing board - so pretty much everything you could need. We were not in the room long as we spent most of the time at the wedding. The mattress was ok, but you did roll together into the middle. We seemed to have noisy neighbours who kept knocking on their door to get in and out well after we had gone to bed at midnight, which was annoying as we kept thinking it was someone knocking on our door! Then I could hear someone talking (possibly outside) and smell cigarette smoke very strongly, but couldn't work out where from. I guess you can't plan for who else might be staying there though!!! The breakfast was your standard buffet with cooked and continental. It was a bit chaotic as it was quite busy. They ran out of hash browns at one point and as soon as they brought more out, they were gone again. We went to the evening part of the wedding reception which was spread out over 3 or 4 connecting rooms. We sat in the room with the disco but found not many people from the other rooms came through to dance, which was a shame. It felt a bit disjointed.

    « Overpriced »

    A lovely opulent looking hotel and nice inside. Lovely location and grounds too. Our room however was fairly basic for such a normally high price!! We got our room for a big discount and paid £65. That is plenty for the room we had, but normally the hotel charge well in excess of £200 which just isn't worth it at all. I'd be extremely disappointed and annoyed if I'd paid that! It's just nowhere near worth that! Pretty basic / standard room with a very old bed. Awkward bathroom layout; particularly the sink unit. Breakfast was lovely, but again overpriced in my opinion. We paid £10 each (which is on a par with other hotels, so not too bad) but normally breakfast is £14.95 pp and again that's just too high as it's not worth that. The staff are welcoming, polite and helpful but even they agree that this hotel is too pricey! Oh, and be careful not to park your car in the main car park to the left during rain as you may well come back to find your car under lots of water!!

    « 70's Party Night! »

    Went to the Reading Most House as part of a 70's Party Night. Can't fault this hotel, lovely room if a bit on the small side for two twin beds but coffee and tea tray and comfortable beds. No air conditioning in the room and it was quite stuffy and hot in the night. Good bathroom, shower was good,free shampoo/shower gel etc. Really lovely buffet breakfast in the morning just about anything you could imagine was available from hot items like bacon, egg, sausages etc to toast/pastries/cereals/fruit. Lovely reception staff and pretty lobby. Beautiful setting right on the river which on a nice evening would be lovely to sit and have a drink (too cold when we went but there were tables and chairs on the terrace). The 70's disco was a laugh, people dressed up and we danced the night away to sounds of that era. The 3 course dinner was superb, lovely food plenty of it and coffee and mints afterwards!

    « Fab hotel »

    Lovely rooms, great staff and a good sleep. Decent pub on the side ( a little dangerous walking over the bridge) would certainly stay again and not just for business. Nice gym too and plenty of parking.

    « Great hotel close to legoland »

    We stayed at this hotel as we were spending the day at legoland and then travelling down to Cornwall, it was great. Room was good, not huge but fine for us and the beds were comfy, everything was clean and staff were very friendly, it was my wife's birthday so I asked for some stew berries and chocolate to come to the room for us and the kids and for very little money they really did a great job, two large platters of large chocolate dipped strawberries, chocolates and some fruit - kids and wife loved the surprise. Breakfast was also great and altogether for a family of four with breakfast it was just £79 which is much cheaper than the LEGO hotel or some that are close by. They also have loads of parking, a nice location by a river, a nice bar and although we didn't go in it apparently the pub connected to it is really nice too - so for the price I don't think it can be faulted. It would be nice to get a couple of bottles of water in the room but otherwise no complaints.

    « Low standards, not clean, expensive. »

    Conveniently situated for one of our offices, but unfortunately that's where the positives end. Service is very slow - usually only one staff member on reception, so even though there might only be a handful of guests checking in you can be waiting 20 minutes or more. I'm sure the staff speak much better English than I speak their language, but there is definitely a barrier - and the attitude they display varies from curt to unhelpful. Not pleasant having to deal with any of them - except for one lady at the bar, who was very nice. The rooms are dire - dirty, and the bathrooms are unheated (make sure you leave the door open overnight, or you will be showering in an ice box in the morning). The condition is generally filthy, a 3-star Premier Inn shows this a clean pair of heels for the condition of the laundry, etc. I assume its 4-star rating comes from it being the only hotel in the area - the General Manager should be embarrassed... and worried about the next AA inspector visit. Over £200 a night for a basic room in the middle of nowhere is unbelievable. The food is mediocre and expensive for the portions you get - a small cheeseburger with overcooked fries is £13 - wouldn't have minded if the meat was any good, or the chef knew what they were doing, but it isn't, and they don't. If you have a choice, avoid this place - it's a hole.

    « Good hotel with excellent staff »

    Stayed here as part of a group on a half board basis, thought the hotel was excellent the staff were very friendly and happy to help you any time. Our room was a good size, clean with a comfortable bed, the choice of food was very good, cooked and presented well, breakfast is buffet style. Drinks a bit expensive. Only comment is that it would be nice to have access to the Poachers Pub without having to go out on the narrow road over the bridge.

  • 4
    « Weekend break away »

    Had a really super time here for one night, clean spacious room and bathroom, pleasant staff, excellent breakfast, welcoming bar. On arrival my 7 year old daughter was given an activity pack which I thought was a nice touch. Local pub that is attached is small inside but has a good outside space. Went to a near by restaurant called the Walter and the food was excellent! I would certainly recommend this hotel! Easy to get to and good parking also noticed they run a bus shuttle!

    « Pleasant stay, dinner & breakfast »

    Pleasant single night stay. Easy to park, lovely location next to river, polite and helpful on check-in. Room was clean and functional. We had dinner in the restaurant, which is a little pricey, but we had the 2 courses for two with a glass of wine for £37.99 and the food was really good. Sunday breakfast was relaxed and good quality/plentiful buffet style. Good for couples and families.

    « Poachers Pub attached to hotel »

    Fairly local to this hotel & hate to admit have been going here on & off since 1984, Christmas dinners in the hotel business functions family parties & weddings and not forgetting the nightclub Sindleshams... However not been in the Poachers Pub for many years up until yesterday,when I met with friends to celebrate her birthday. I and several of our friends will now become be regulars once again and I am going to say this is down to a member of staff who was very attentive to us all yesterday afternoon and evening his name was Vic excellent customer service the chap was attentive friendly very pleasant with us all. The food was excellent at least 8 of us there last night and we all enjoyed the bar food. See you again very soon from a few of us locals

    « All night in »

    Excellent Hotel, enjoyed another stay for business. Professional, friendly staff. I had work to do with an early start so didn't use the restaurant even missed breakfast. Have eaten here before with no complaints, fantastic breakfast. Internet didn't work for me on this trip, not too happy about that but thats IT for you.

    « buying a car »

    Needed somewhere nice to stay so looked for Best Western hotel nearby. Reason to stay here was the nice breakfast served at other hotels. Rooms are clean with everything you need for a one night stay. I have a REWARDS card and it works very well.

    « Very average hotel »

    Food very good both in the Poachers pub and room service. Restaurant area and bar/lounge vast and no atmosphere/music and doesn't entice you too use. Bedroom was clean on first appearance but had dirty skirting boards, washbasin and toilet. Wardrobe cluttered making it difficult to hang clothes. Tariffs displayed in foyer incorrect to website.

    « Reading Moat House »

    Excellent facilities - Very pleasant and obliging staff - Very large car park - Clean - Usual fixed menu as found in a lot of hotels - the only somewhat down if staying for a period of time - The food actually served was however good and breakfast good to superb choice here. Good public transport access if you don't want the problems of parking in the centre of a very large town.

    « Relaxing night away »

    We stayed at this hotel just for a night away and were pleased we found it. Staff were lovely and although rooms need updating, it was very comfortable. We had room service for dinner and the menu was more extensive than other hotels and the food was excellent as was the lovely breakfast next morning. A very pleasant stopover.

    « Very good service and nice room »

    I have stayed on business for most of the week. Its a very good 4*, rooms have everything in them that you need and are extremly comfy. I was supprised as best westerns are usually not so good and having to book here as other hotels were booked i have been converted. Staff are very good and the service is excellent. Great choice!!!!

    « Really quite good »

    This hotel was booked for me last minute. So my first thought was its too far from city centre, but not so can do the centre in 20 mins with free parking just remember to pick up a token to operate the gate. Room good warm comfy big bed that is 2 singles joined together. Food is good with similar Menzies for bar, restaurant, and pub. The pub is a bit unusual as you have to go out the hotel at the back fire exit walk a 150 meters or so risk life and limb crossing a dark road bridge to reach the place but it's worth it good beer and food and same free wifi as hotel which is quite good.

  • 5
    « Lovely Hotel »

    Not stayed here before, but have been to a party there many years ago, and this time we stayed there this time to go to a party up the road, a lovely hotel nice staff and a lovely Breakfast, and a great upgraded room with old beams etc, really made our weekend

    « Never got to stay there, they had over-booked! »

    Yes, I turned up for my reservation on 16th March feeling weary from a long journey to be greeted with "Sorry, we are full". What? They admitted to having overbooked, and I was the casualty. The receptionist Jackie was suitably apologetic, and rang another hotel, fortunately managing to book me in there. She said I had to give my personal credit card details to secure the booking even though the original booking had been made and paid for by a company. So I rocked up at the other hotel at 11:10 pm feeling even more tired, and rather irritated. Thank you for Best Western for putting profits before customer service, you really have no excuse. I would say though that Jackie, the receptionist, handled the difficult situation well. I tried not to vent my anger at her because, as she put it, she was "Only the receptionist".

    « Never got to stay there, they had over-booked! »

    Yes, I turned up for my reservation on 16th March feeling weary from a long journey to be greeted with "Sorry, we are full". What? They admitted to having overbooked, and I was the casualty. The receptionist Jackie was apologetic, and rang another hotel, managing to book me in there. She said it was 9 minutes away, it actually took me 20 minutes. She wanted me to give my personal credit card details to secure the booking even though my booking had been made and paid for by a company. So I rocked up at the other hotel at 11:10 pm feeling even more tired, and not a little angry. Thank you for Best Western for putting profits before customer service, you really have no excuse. Apart from misquoting the time it would take me to get to the other hotel, I would say that Jackie, the receptionist, handled the situation well though. I tried not to vent my anger at her because, as she put it, she "Was only the receptionist"

    « Two AGM's back to back »

    Recently we held two AGM's for two different organisations, this was not only a challenge for me as the organiser but a challenge for the staff, they all came up trumps and provided excellent service on both days. Lunch was excellent on both days and the facilities were to a high standard. I would recommend this hotel it is smart, a perfect location clean and tidy, everything you need for a business environment

    « In need of a refurb and update »

    I have stayed here a number of times but not for several years. Lovely position and convenient for motorways / business parks. Quiet and friendly but slightly disinterested staff. Has a very '70s feel to it, really needs an update and surprisingly expensive. Breakfast is below standard hotel buffet. Eggs ( scrambled and fried ) ran out for some time at 08.00 when you would expect the staff to be more on their toes. Good location but very dated

    « Very pleasant family stay »

    We stayed in a family room for 1 night with 2 small children (one in a cot) and the quality of the accommodation exceeded our expectations. Breakfast was the usual buffet style but there was plenty of variety and it was of good quality.

    « Business only »

    Stayed here for two nights for work and its fine for a bed to sleep in and breakfast but that is really it .The gym is very limited with one treadmill one stepper one rower etc so if you get in and the equipment you wanted to use is occupied you are stuck .There is a showcase cinema 10 minutes walk away and a small shopping centre about 15 minutes away and a pub at the back of the hotel which you have to take your life in your hands getting across a narrow bridge that half of reading seem to be using as a rat run Would i stay here yes for work related but not with family .

    « Has it All »

    I like this hotel, I have stayed before for both business and pleasure. Can be expensive on short notice but overall an enjoyable experience. Quality staff with a professional approach to help your stay as enjoyable as possible. Top Class

    « Excellent stay »

    Stayed with my family for 2 nights, must say this is a very quite hotel, had a very good nights sleep. Breakfast : quailty buffet style, nice to sit by the window and watch the water. Staff are very helpful. We didn't use the restaurant but did use the pub , the food was good and the portions very generous. Plenty of parking .

    « Very nice Hotel »

    Easy parking very efficient and friendly staff at check in, I found the the room clean comfortable and had everything I needed, the bar was comfortable and again the staff friendly and efficient in fact when we got back to the Hotel after dinner the Management opened the bar for us (we were a bit late) Breakfast was fine and again the staff were very helpful. Overall it is a very good hotel and will not hesitant to use it again.

  • 5
    « Stay in a Suite »

    Very good hotel,stayed in a suite and was the best stay ever,Room was very big ,bed was very comfy,And bathroom very clean.Staff were friendly and helpful.Breakfast had a very good choice.Had a very good nights sleep.Will be returning.

    « Nice but uncomfortable »

    Have stayed here twice recently, the first time got an upgrade to an 'executive' room, which was modern & nice, the second time in a standard double. But on both my stays, was unable to have a restful nights sleep, due to the extremely hard and uncomfortable beds! A hotel of this supposed standard, charging the prices it does, should really be trying much harder to give its patrons a more comfortable nights rest. I mentioned this on both my stays to the reception & on the last stay, to the management staff. But I was left with the distinct impression that despite many similar reviews, their view is that it is all a personal preference thing and that nothing really needs to be done. Despite their offer of 'some drinks vouchers' next time I stay by way of saying sorry, I shall not be revisiting by choice any time soon. It is not all bad however, the staff are excellent, the guest areas pleasant and the breakfast 'spread' is extensive and well presented. However, even here there is some room for improvement, as I found the tables at breakfast were rarely cleared without prompting and I often had to ask for staff to clear away mess so that we could start the next part of our meal. Over all, just about acceptable, but at the full price it should be better. If you can get a 'deal' and don't mind a v-hard bed, give it a go.

    « Very pleasant stay »

    Stayed for a week and found the hotel to be clean, and very well run by an enthusiastic and professional team. My room was clean and bright, with a comfortable bed and all of the amenities I required.

    « Mix of Modern and Traditional »

    My wife and I stopped overnight here to break a longer journey, the car park and entrance over a wooden walkway is not what you expect, as you walk toward a large modern annex, however there were disabled spaces by the door if needed. The reception area was well finished and modern. We were informed that as a Best Western card holder we had been upgraded, always a welcoming message. Our room was in the old part of the building which would have been part of the water mill back in the day and was directly over the mill stream. The room was a good size and well finished, with some old exposed beams complimenting the style of the room, there was a large modern desk along with a flat screen TV and a proper wardrobe. The bathroom had a decent quality of finish with a shower over the bath. The Hotel lounge bar and restaurant on the evening were very quiet. I suspect there were not many guests that night, we were well looked after with a staff to customer ratio of 1 - 1 ! I think the experience would have been better with more customers milling about, but can not blame the hotel for that. Overall a good stay, and I would be happy to return.

    « Good business hotel »

    Excellent if you are staying over for business in the area. The rooms are clean and comfortable and there is a choice of restaurants. There's the hotel bar area and a pub adjoining, although you do have to go outside to get to it. Front desk had friendly and efficient staff. No problems and would happily use again if I was in the area.

    « Pleasant setting »

    This hotel was an unusual mill hotel with a river running by. The reception, bar and restaurant areas were very well kept and spacious. The bedrooms were large. The bathroom was functional and clean but not been updated for some time. The bedroom furniture and facilities were good but the bed was extremely uncomfortable with a very worn out saggy mattress.

    « Perfect business retreat »

    Can't fault this place as a hotel close to the Winnersh Triangle Business Park. Lovely modern hotel. Upgraded to an executive room upon check in which had all the facilities I could need. Room was modern but tasteful with nice original beams running through it. The narrow road that was adjacent to my room can get busy and road noise can be an issue. Room was cleaned to a good standard. Plenty of supplies as in tea/coffee and the bathroom to came well stocked. Breakfast was plentiful and the cooked selection hot which makes a change as this seems to be an issue at other hotels. All staff pleasant and able to share a joke with you. I had stayed before and was surprised by the new out door lake water feature which turned out to be a section of flooded car park! It's a busy car park anyway and we ended up parking near the entrance barriers, a bit of a walk on a wet evening to reception. We have a corporate rate here but was able to make a saving using a third party booking site. I would definitely stay again

    « Lovely setting, friendly staff and good food »

    We stayed here just for one night and really enjoyed the experience except for one major difficulty: neither of us got any sleep as the bed was so uncomfortable. The staff were very friendly and helpful, the room was (mostly) very clean, our evening meal and breakfast were both tasty, with plenty of choice. The only thing stopping us from booking in the future is the lack of sleep due to such an uncomfortable mattress. Presumably this is easily rectified, I hope so!

    « Valentine's Day deal »

    We booked the Valentine's Day deal of B&B and a 4 course meal in the restaurant. The room was fab the only thing that let it down was the temperature, it was so hot and there was no way of controlling the heating. We ended up having to put the air con on which is ridiculous in the middle of February! The meal was lovely and the waiting staff very attentive.

    « Fab Hotel »

    We visited some friends in Reading so 6 of us decided to stay at the Moat House, it was our first time at a Best Western hotel and we were not disappointed, rooms exceeded our expectations everything was spotless, could not fault anything at all except one minor thing cold plates at breakfast so we felt rushed to eat before food went cold, but besides that the breakfast itself was ok, staff friendly and we would all stay again on our next visit to Reading. Would recommend this hotel to anyone visiting the Reading area.

  • 4
    « Great value Sunday Roast »

    If you are after a Sunday Roast at a reasonable price, then you should visit the Sindlesham mill, they offer 3 courses for two for under £40 between you. The food choice is good, the food is tasty and the service is great. The atmosphere however is old fashioned and very quiet. I think you should open up the main restaurant and promote this offer better as you have a fantastic deal.

    « Hotel Accomodation »

    Excellent location of hotel giving good value for money. The large car park could however be made less muddy under foot as it is located on a flood plain. An attached pub provides good food most of day.

    « Best Western PLUS Reading Moat House Hotel »

    Stayed here many times on business and would recommend to anyone. Good sized rooms, excellent facilities, comfortable bed, friendly and helpfull staff, plenty of parking, good food, in fact everything was really excellent. Book in advance though because it is a very popular hotel in the area.

    « Dreadful experience in the restaurant »

    We went as part of a large group for Sunday lunch. The service was appalling with dreadful waits. When the food came it was very average and in some cases cold and poor. I was a guest of someone so could not complain at the time but will never go there again. The party was booked in and so we were expected so no excuse for a wait of over an hour for our first course.

    « Very impressed. Have stayed her several times. »

    A one night stay before our spa retreat at Nirvana Spa. All the staff were very pleasant and the rate was fantastic (£55) as it included breakfast and we also got a free upgrade to an exec room (I hold a Best Western Loyalty Card) The breakfast was plentiful and replenished regularly.

    « Pleasantly surprised! »

    We stayed here overnight as we were attending a family function taking place nearby to the Moat House. I actually really like this hotel, it didn't break the bank and the room, the decor, the ambience and the staff were all excellent, as was the breakfast in the morning. Although it is only half an hour from where we live, we will be going back for a relaxing weekend and shopping in Reading.

    « An overnight stay »

    Very comfortable room and a good night's sleep apart from being woken up just after 5.00am by the creaking of the pipes as the central heating came on. We were on the ground floor and speaking to friends who also had rooms on the ground floor, they also had the same experience. Apart from that, one could hardly fault it. Breakfast we were spoilt for choice and everything that should have been, was hot. Staff were very helpful and attentive. We will certainly use a Best Western again

    « Squeezed in like sardines »

    Very disappointed with our 'family' room. The main bed had been reduced in size to allow two single beds to be squeezed into the standard sized room. There was hardly any space between the bed to move, thankfully we arrived late and were away early. I certainly wouldn't want to spend any amount of time in this so called family room.

    « Dog Frindly Christmas »

    A lovely 4 day break at Christmas seeing family. Dog allowed in room, and for breakfast in lunge/bar next to restaurant which was really good. Great walks close to hotel too. Staff friendly and room quiet. Only let down was the old mattress in desperate need of renewal!

    « Lovely comfortable hotel xx »

    Stayed in an executive double room, lots of character and so comfortable! Bathroom beautiful! Bed so cosy! Receptionist Alina was very nice and helpful, credit to the company! Breakfast lovely! Very handy to Reading for shopping. Thank you! We'll return xxx

  • 4
    « Very nice »

    Stayed here for one night just before Christmas. Our executive room was large, characterful and clean. Would definitely stay there again. Few minor grumbles. Much of the car park was waterlooged. I suspect from the design of the hotel and landscaping that this is a frequent issue. The lift needed a deep clean - the stainless steel walls were coverered with smears and handmarks. The large planter in the bay window had 4 bottle tops in it. This should have been seen by cleaning staff. However these are issues that would not stop me returning here in the future.

    « Stayed here for two nights whilst visiting family over Christmas. »

    We got an upgrade to an Executive suite and and were very pleased with the room, which was very comfortable. We ate at the Poacher's Inn next door and the meal was OK but a bit pricey. Getting there was a bit tricky over a narrow bridge. Breakfast was very good and filling. The lounge area was spacious and relaxing to sit and have a drink and the staff in general were very helpful.

    « Like motel 6 »

    Staff are super nice and that's about the only good thing here. Rooms are clean but small, food other than breakfast is very poor and 2x as expensive as anywhere else. Ham sandwich is $15 and that's two slices of lunch meat in a hoagie, no pickle lettuce or tomato. Sure I could go on about the food but it's a downward spiral from there. The hotel has a pathetic work out space, the restaurant and pub are great on the other hand. Oddly they have the same thing in common, empty at most times. Ever walk into a charming place with old world look but then think, why am I the only one here? Figure the local residents are aware this is a place to avoid. If you are on foot you are stuck as there is no foot path south of the hotel and walking the other direction it will be 1.5 miles to the nearest store. Other hotels are in a better location adjacent to historic areas or food good enough that warrants locals to visit even though they are not staying at the hotel. Lastly, on the cost side this place is overpriced. No minifridge, vending machines with a broken cooler that serves warm drinks, small room for the money.

    « Stunning hotel. »

    Stayed here 2 nights on a good deal through Superbreak. 2 nights B&B and money towards dinner on first night. We were attending a wedding in Wokingham a short drive/taxi ride away. Lovely hotel, very spacious and lots of areas to sit downstairs . Had dinner in the attached pub on first night. The room was large and well equipped. A very comfy bed, very warm, as most hotels are. Breakfast on both mornings was brilliant. Loads of choice so something for everyone. The staff were helpful and obliging. Would definitely stay here again.

    « short stay »

    Lovely hotel, would certainly stay again?.. only problem we found was that the car park was very muddy with no tarmac, hence the car baggage and our footwear got covered to and from the hotel !! Otherwise great stay in a very nice setting by the river. Very handy place to stay if visiting the Nirvana spa which is only 2 minutes away by car??..

    « Sunday lunch »

    We went to the Moat House for Sunday lunch. The staff were very helpful, the pianist was lovely & played some tunes for our two little ones, the food was enjoyable, but the service was so slow. In total there were only 21 people in the restaurant, so why did it take two hours to have Sunday lunch. Our two little grandchildren were fed up after a short time.

    « Needs Renovation Badly! »

    Rust in the bath, mould on curtains in bedroom, around window and on shower curtain. Black midew on shower head. Generally feels old, rundown and in need of a deep clean. Coffee at breakfast is shockingly bad - rest of the food is very average!

    « Not much to look at on the outside, but impressive on the inside. Like a big pie. »

    Stayed for a night early December due to a local event. The postcode given by the website was not entirely accurate- although this may be down to the Google maps app on my phone..... Not really the best roads around it- little bridges and single file traffic, but easy enough once you know where you're going A vast car park, although not fun when wet- quite chalk-like in places. Tarmac would be a nice touch. Potentially quite a walk to the reception as well if you have to park in the corner. I didn't though, because I'm smart like a fox. Once inside, the lobby area was very impressive and extremely shiny- like a snowglobe- very polite staff and a very straight forward check in. The room was immaculate, although the horizontal oak style beam across the ceiling was lower at one end, causing me to bump my little round head. A vertical pillar supporting the beam left very little space between the wall and the bed. Had I of pulled a big girl, it's unlikely she would have fit down that side of the bed. For reasons I didn't care enough to ask about, my room was upgraded to a business suite. As far as I could see, that gave me a desk. I didn't use the desk. Both room and bathroom were well laid out and impeccably clean. The fact that the television remote control was not screwed shut is a reflection on the kind of place it is. I did not steal the batteries, despite the ease of opportunity There was a mini bar which was left alone, but a nice touch all the same. The full length mirror on the inside of the wardrobe door wasnt much use though, as the door would not open fully, due it hitting the closer on the main door to the room. Couldn't stand up straight in the shower either. Not through laziness or spite, just slightly low ceiling in the bathroom. The bar was closed due to a private function, so we went for a drink at the Poachers Inn next door, which meant having to walk a short but slightly scary distance across a bridge with no pavement. I certainly wouldn't have fancied the walk after alcohol. Decent enough breakfast next morning, although they ran out of pastries which is always disappointing. Perhaps I shouldn't have eaten so many. I'd happily stay again.

    « Worst hotel in a while »

    The staff have an attitude, the actual room is nice but service in the restaurant is diabolical. 3/4 four nights food either came out cold or after two hours, after a complaint staff didn't seem to care and we seemed to be an inconvenience. AVOID AT ALL COSTS

    « Check in late, no bar/lounge etc »

    Check in was supposed to be 2pm, I couldn't get in our room until 3.10pm. The restaurant was closed for a party but we were not allowed to use the bar/lounge either and were told to either go to the pub or pay extra for room service. Not able to access the pub due to someone being disabled and really cross at being asked to pay extra when it wasn't our fault.

  • 5
    « First class in many without hesitation. »

    Stayed four nights here with my wife whilst visiting nearby friends. Hotel very accessible from Heathrow in particular, stacks of parking, nice setting, lovely foyer. Reception staff excellent, rooms clean and fresh, excellent bedding, could the rooms/ bathrooms be slightly cleaner yes but they are very good, don't let other reports put you off; any issues we spotted were more down to customers treating the place in a fashion we presume they would not do in their own homes. It is a touch noisy (traffic noise) if you sleep with the windows open but that's the price you pay for accessibility....just a humming from the motorway in the distance. Good bar service, meals can be taken in your room, in the bar or in an attached pub ( short outside walk required ). Some great staff working here.....doing their best...breakfast buffet very good, fruit, cereals, cooked....hard to fault at this price bracket. We had one or two teething problems which were resolved admirably by the staff and the hotel manager.....thank you Stephen. We will be back.....if you do go here.....please appreciate it !!!!!!

    « Leisure stay »

    This hotel is in an excellent location if you are visiting the nearby Nirvana spa or Windsor. Staff are friendly, welcoming and the rooms are clean and comfortable. On this occasion we stayed in the executive suite which was very good value for money. The only downside is approx. £15 for breakfast.

    « Overnight stay for 11 - Family 60th Party »

    Stayed here overnight on the 28th November 2015. Car park is very big so loads of room. They even offered us the staff car park as the other parts were a bit muddy! ?? Check in was easy and efficient. We had executive rooms on the other side of the hotel which were very nice! The rooms are very cosy and clean however one down side would be the executive rooms on the first floor have very low ceilings so not advisable if you're over 5 foot 10! Other floors have higher ceilings so are better I that respect. The bathroom was clean with a shower and heated towel rail which was a nice touch! Room itself was spotless with a big flat screen tele. The bed was comfortable and had a lovely view of the river from the windows. Breakfast was included which was a buffet of normal breakfast foods, (Egg,sausage,bacon etc)fresh fruit,tea, coffee, fruit juice etc. Overall, a brilliant stay at this hotel and would definitely visit again!

    « Birthday Party Venue & Overnight Stay »

    A fantastic venue for parties. Flexible, helpful & friendly. The standard of food, service and accommodation are all great! The event was simple to organise thanks to the superior service offered by the Conference & Events Sales Supervisor. They made an important occasion one to remember for many years to come!

    « Christmas Lunch »

    Today I had the misfortune to have a Christmas Lunch here. We were a large party of about 36. First we had to queue for about 10 mins to get served at the bar. Lunch , many people were left waiting for their starter of pate, so no cooking involved. The main course was awful with barely cooked root vegetables of carrots and parsnip (very cheap) we also had sprouts, that was it with turkey and 3/4 small potatoes. No brocolli or cauliflower or any thing decent. This wss supposed to have all the trimmings? Alas no stuffing or bread sauce. A child could have done better. A complete waist of money thank got i had my friends with me to make the time more enjoyable.

    « Very good »

    We are members of the Best Western loyalty programme and do like the quality of their hotels even though they are actually individually owned. When we arrived at the Moat House for a 2 night stay we were greeted by a very good trainee receptionist, Nigel. He booked us in no problem efficiently and with no sign of being a trainee. The room was in the executive wing built over the river and was lovely with wooden beams and pillars in the rooms, very old, full of character but with all modern comforts. Super huge fluffy bath towels and all toiletries we expect from Best Western. The first night we ate in the Poachers pub which is part of the hotel but round the back, a short precarious walk over a small but busy traffic bridge. Visibility vests are provided by the hotel for guest to use but take care. It would not be the same if the bridge was modernised to take pedestrians as well but just be aware, it is lovely. The meals were good value with a varied menu, not cheap but the area and hotel are not in a cheap location and if you want quality, you pay. After an excellent day at Royal Ascot, we all had super meals including perfectly cooked to order sirloin steaks with chips, vegetables and salad. This is a quality hotel in a lovely location, easy to get to, plenty of parking, good food, not cheap but worth every penny. We were not disappointed and will not hesitate to stay again. Thank you Best Western.

    « for comfort and quality, stay here »

    Good food,clean and comfortable rooms, exceptionally friendly staff, beautiful and peaceful surroundings and WIFI - what more could you ask for - and very good value too, this hotel appeals to all comers. They've got it just right (but don't tell anybody or they'll all want to come)

    « Great stay! »

    Stayed as a family of three with our 20 month old son. Check in was very efficient with staff explaining breakfast, parking, room location etc. Reception was decorated for Christmas with a large lovely decorated tree which our son loved! We were on the ground floor and the room was a good size and very clean. Breakfast was included in our stay - plenty of choice! It's a buffet style breakfast and there was a choice of; full English, continental, cereals and pastries. Everything tasted very fresh. Was a bit worried about the reviews I had read on the parking but was nothing to worry about. Most of the parking is on compacted grass and it does look a bit muddy but we found it fine. Would definitely stay again!

    « Best Breakfast on the circuit »

    A totally enjoyable experience, good service, clean tidy rooms. A relaxing overnight business stay. A short drive to shops for the ladies, ideal location for business meetings or onward travel. I have stay here before and would stay again. There are leisure facilities onsite but not tried out on this visit.

    « Superb Hotel »

    All the staff were friendly, knowledgeable and efficient. They made our stay very pleasant. The bar staff were exceptionally helpful,even turning the coffee machine back on for our benefit. If we are in this area again we would stay at this hotel.

  • 5
    « Great hotel for work. »

    I was dubious about staying here after hearing poor reports from work colleagues who stayed here a week ago, but other than agreeing with them that the bathroom needed a steam clean my stay was very enjoyable. All the staff from the receptionists to cleaners were professional and friendly, and the outside of the hotel, foyer, restaurant and my bedroom were spotlessly clean. Ate in Poachers bar next door to the hotel two nights and the food was excellent, as was the very friendly service, my only complaint being the very dangerous walk to it - competing with traffic to get over the bridge! It wasn't until the second night we came across the reflective vests but even so, and does anyone actually wear them? perhaps making another route would be safer. The restaurant food on the third night was also excellent. The restaurant and bar area in the hotel has comfortable seating and the bar staff were polite and attentive. My bedroom was spacious and had everything I needed, bed extremely comfortable, bed clothes pristine and it was serviced each day. Breakfast each morning was delicious, a great selection, again served in comfortable surroundings, and everything was easily accessible. In my view, this is a really great hotel.

    « Great location for work »

    I stayed here for 4 nights with work, with free on-site parking and pub attached, there was no need to look elsewhere for food on a night. Great menu, and had the sports on which was great. After a hard days work it took 5 minutes to get here, and was very relaxing.

    « tribute dinner night. gary barlow »

    attended the Tribute night last friday was brilliant. I was part of a party of ten. It was one of the best night we had. I personally was in two minds about this. I have seen half a dozen Take that tributes and gary barlow tributes. Because im a big GB fan i knew i would be over critical. However this chap Bootleg Gary or Bootleg Barlow was outstanding. He worked the odd shapped room including everyone. The poor bloke looked boiling as the room temp was a little high. Must of been all the energy we created!! The DJ was also good and worked well with the tribute before and after. Also need to add the food was good. What a smashing night x

    « Gary Barlow Tribute night with dinner »

    We went to this event Friday evening and had a GREAT time. We were greeted in reception by a lovely bubbly lady who informed me that the rest of our group had arrived and was in the lounge bar. After a drink in bar we were shown to our dinner table where our pre-ordered wine was chilling nicely in the cooler on our table. Our food came out and it was delicious. Then the tribute started and was really good, we had a good sing a long! The night ended with a disco which finished the evening of nicely. It was great value for money and I will defiantly be coming to another event.

    « Nice Hotel »

    Very good hotel, staff are very efficient and friendly. The room was clean spacious and had everything you needed for a comfortable stay. Check in was fast and friendly and the Bar staff made you feel very welcome. I can recommend this hotel, the only slight problem was that the room was a bit warm for me but that may have been me rather than the room

    « Gary Barlow night »

    Attended Gary Barlow night last Friday. Brilliant show. Pity we were at the back tho. Food was good and enjoyed the disco until taxi arrived. Fantastic night. Would recommend a night here. Maybe book to stay over. Beautiful looking hotel. If and when Gary returns we will be back ????

    « Good value family room »

    I needed a room for myself and two sons, aged 13 and 10 for an overnight stay and found just what I needed at this hotel. It was good value and we all had a bed each. It was very family friendly and I didn't have to pay for breakfast for my 10 year old.

    « good quality »

    good quality hotel 40mins drive into London, excellant breakfast and restaurant menu at evening, comfortable lounge area in bar and ample seating in restaurant, good clean rooms with a comfortable bed, stayed here 3 occasions in last 12 months never been disatified, friendly staff , easy check in check out, only let down is the car park, only room for 6 cars near the entrance rest is on open ground which gets quite muddy when it rains

    « Relaxing and quiet »

    I was looking for a hotel in walking distance to the Nirvana Spa, yes it is, but you wouldn't walk it. The distance is less than a mile, however the road is dark, winding and fast. I tried to organise a last minute spa break, incorporating, in my opinion, the best Spa for all ages. The hotel provided a great base, quiet, relaxing and where available, free upgrade to the next room type for best western members. I have booked two nights, will try dinner later. Anyone who is able to book in advance, the hotel do offer a leisure break in conjunction with the Nirvana Spa - I will definitely take advantage of this next time. Nice breakfast, buffet and able to cook eggs to demand

    « Not a 4 star plus. »

    I stayed here for a week and to be honest I have stayed in better 3 star hotels. I am at a loss where the 'plus' comes from, or indeed the 4th star. There were bits missed on the cleaning which would seem petty if I was in a 3 star hotel, but this is a 4 star 'plus' hotel so I would have expected better detailing. I had to ask more than once to have broken equipment repaired, and the receptionist was very condesending. At checkout when I was invited to comment, a different receptionist said he was going to pray for me. Whats that all about? The hotel is a long way from anywhere so you need a car or expect to pay £15 each way for a taxi to Reading.

  • 5
    « Great room, lovely staff »

    Not the hotel I usually stay at when in Reading so I was a bit unsure what I was getting but I was very impressed. I was warmly welcomed upon arrival and given the suprising news that I been upgraded to a junior suite. I will be honest, at this point I wasn't expecting much, but once I arrived at the what a great room! Very happy! Lovely big room with sofa, huge bed etc, massive bathroom with bath and seperate shower, mini bar.....very nice. I decided as it was getting late to order room service. Again staff very polite and food was prompt and really rather good. The lady who arrived with the food was lovely. A drink had been forgotten which I wasn't to worried about but she soon came back saying sorry for the mistake. Now I have just come back from a week a Tripadvisor's top rated 5* Cancun hotel and the serviced I got was not far behind! Very impressed. Two small niggles.... 1/ On leaving and checking out, why are you not automatically told you need a token to get out the car park? I saw a lot of people coming back to reception! 2/ Housekeeping....I had the previous guests items still in the shower and the bedside table left sticky with drinks marks. As I say, very small issues, but If I had payed full price for the suite I'm sure I would have been a bit annoyed!

    « Pleasantly surprised »

    Lovely hotel with great amenities in a good location. Friendly staff and a nice breakfast range. Car park was large and more than adequate although the gravel areas were possibly a bit dirty during wet weather

    « Unusual accomodation »

    This is an interesting place to stay. It's a very old building presumably a Moat House which has a stream running through it. The rooms have very low ceilings so you need to watch not to bump your head. There is a very old pub next door which is handy for a drink of the local brew. Meals are reasonably priced and of reasonable quality. The staff were exceptionally helpful especially the reception staff.

    « pleasant stay »

    We stayed for two nights on a bed breakfast and one evening meal basis. The hotel was really well placed for the m4 and surrounding areas . The rooms were warm, comfortable and spotlessly clean.We ate in the restaurant on Friday night. The head waiter is clearly a hard working gentleman who is striving to do his best for guests and his employers. However, we sat watching him and were worried that his basil fawltey approach would result in him having a heart attack. Delightful man who needs to chill a little and not shout accross the room. We had a great meal and had no complaints at all, we would reccommend you have a meal there. Breakfast was delicious lots of choice beautifully cooked. The adjoining pub was great drinks were more reasonably priced, just be careful on the road as the cars wizz past. Ladies on reception were helpful and happy. yes we would return and reccommend it to others.

    « Nice hotel awful restaurant »

    This is a lovely hotel luxurious room but the restaurant is awful we went for dinner on Friday night and has to wait 45mins for the food! Their is also a male waiter who was very loud and kept walking past our table shouting to other guests if they would like the bill or another drink etc. The restaurant was quiet and this man was ridiculously loud on top of that it cost a fortune was definitely not worth the money we paid. We then ordered room service which took 50 mins to arrive and it was stone cold. We wanted to pay by card so the man who brought our coffee up took our card to go and the card machine so we could pay, after a hour of having our card he then rung and said I need to go down stairs to pay which really annoyed us as that defeats the object of room service, after 15 mins he rung again and said not to worry he will bring our debit card back to us. He didn't. After a hour and half I rung and said I want my card back then someone instantly brought it back to us. They should not have taken our card in the first place he should have brought the card machine to our room so we could pay not happy at all.

    « super friendly staff, more luxurious thank it looks, great for business »

    we had a two day work meeting here and used the meeting room facilities. Reception was a bit confused about how many meeting rooms we had booked and also told us we had paid for dinner. We hadn't paid for dinner, but possibly this was added to our package by the hotel. Anyhow, we didn't know and had booked dinner elsewhere. We must have received an upgrade that we hadn't been charged for, as all of us had executive rooms on the same floor. The rooms were really nice, they were very pretty indeed with beams and all. I had a view from my window on the mill, this building used to be a mill, is surrounded by water and very pretty. Funny thing is, it's just off the motorway, very easy to reach, but then a sort of oasis, very very pretty indeed. The rooms were luxurious, there were coffee and tea making facilities with biscuits and all sorts of things one could need in a hotel. The meeting room was very nice. It had a big glass door with a view outside, which is great if you're in a meeting all day. Outside the room there were coffee machines for us to use without any limitations, this was also great. Everyone really liked the snacks that were made available and paper cones to put them in. Popcorn, sweets, people del like at the cinema and got really excited about it. The gentleman responsible for us and the meeting room introduced himself, he was cold Luca. He was extremely friendly and felt really responsible. I learnt that we had asked for an early check in, which the hotel had kindly arranged. That way we could all change our clothes in our rooms before our meeting started, as we had been in the mud in the morning. Luca had been worried we hadn't arrived and felt responsible for making us at ease and helping us out with anything we needed. He was so friendly and showed how to use the meeting room, there were dimming lights, temperature control etc. The projector worked well. Frankly the internet connection wasn't very strong. There was also a lobby where a few of us met and other stayed in the restaurant that was used for breakfast, lunch and dinner and also served as a bar. It had a nice atmosphere. We slept well, it was quiet, very quiet. I also liked I could open my window. Breakfast: a very friendly manager, quite tall with a loud voice, don't know his name. He made us feel very welcome. Truth be told, I wasn't fond of the coffee machine coffee. Breakfast however was okay, there was enough choice, cooked as well as continental. The quality was not special. But the personalised approach of the staff made up for that absolutely. Not a corporate hotel, but very friendly, felt more like a family hotel. Lunch was very nice on both days with plenty of choice, not just sandwiches but also pasta and salads and some hot pots with chili and some nice puddings. No extra charges or surprises at the end. We discussed and were so pleasantly surprised with the hotel. It was an excellent choice for our meeting and I will go out of my way to try and come back. They definitely deserve the business!

    « over night stay »

    We only stayed overnight as we were going to lego land and windsor, ideal location for what we needed and rooms and grounds were lovely. Staff were friendly and welcoming, we had a lovely time here. All in all a lovely hotel well worth a stay.

    « Close to Reading »

    Overall the hotel represented good value, but the service was slow in the restaurant and lounge bar. The hotel is ideally located for Wokingham and Reading. The tourist spots of Windsor, LEGOLAND are also within easy travelling distance.

    « Good hotel »

    Stayed overnight on a organised tour staff friendly helpful room large and clean evening meal and breakfast very good would stay here again .bathroom very clean shower good .good size flat screen TV.lounge area clean.

    « You will most probably regret staying here »

    I certainly did regret booking this hotel for a one night stay. There was only one plus and that is because we arrived at about 1 am we only had to be in the room for 7 hours! We checked in and straight away had to pay for the room that's not normally how it works in a hotel is it? A bit strange but OK the Best Western want your money first. We were given our room card and in we went and my heart actually missed a beat someone was already in our room and gosh did it make me jump. Back we went to reception and the late night receptionist found this amusing, not at all apologetic. It was quite funny I suppose. Anyway we were given another room and assured no one else would be in the room but I did knock this time before gingerly entering. We were tired by this time having been to Twickenham to watch England disappointingly loose to Wales. Sleep was needed, Oh dear what had happened to the mattress on the double bed it dipped badly in the middle. I was at a higher level to my partner who was stuck in the dip. To make things worse the pillows were like house bricks. Along with the constant drone of the M4 ( I had to slightly open the window due to musty smell in the room) sleep was hard to come by. I was pleased when morning came although very weary and looked forward to departing. There was no way I wanted to risk a breakfast at £14.95. This is a scruffy, poorly maintained poor excuse for a hotel. Stay anywhere but here.

  • 2
    « Plus and minus »

    PLUS Clean comfortable bed Pleasant staff MINUS Stained toilet Drab decor No regular tea in the room, just earl grey. No biscuits. Filthy windows in the restaurant Cobwebs and dirty cills in the hallways Uninspiring breakfast


Getting to the hotel ...

All directions
·From: M4. Take Junction 10 onto A329 towards Reading, take first exit signed Earley and Winnersh. At the roundabout turn right, signed Lower Earley, follow the road as it bears left, keep straight towards Lower Early for approximately 0. 5 miles, the Best Western Plus Reading Moat House Hotel is on the left.