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Best Western Hotel Radford Inn, Radford

3.5/5  - basé sur 511 notations.
1501 Tyler Avenue, 24141-5007, Radford, United States - See map

Discover this Radford, Virginia hotel located minutes from Radford University, Virginia Tech, Motor Mile Speedway, Claytor Lake State Park. Whether traveling for business or pleasure, the Best Western Radford Inn is sure to please. Situated in central Virginia's New River Valley, this full-service Radford area hotel features 72 well-appointed guest rooms complete with cable satellite television and free high-speed internet access. Hotel guests will enjoy an array of hotel amenities including a complimentary continental breakfast, an indoor heated swimming pool and hot tub, fitness center, ample parking and meeting facilities accommodating up to 200 guests. Enjoy lunch and dinner at The Dented Pot Restaurant, featuring redefined Appalachian cuisine. Banquet services also available. The Best Western Radford Inn is conveniently located less than one mile from Radford University, the Covington Performing Arts Center and the Dedmond Athletic Center, home of a variety of sporting events. Racing fans will enjoy being close to the Motor Mile speedway and Blue Ridge Parkway hosting many NASCAR® events throughout the year. Hotel guests will also have convenient access to a variety of outdoor activities including boating and fishing in Claytor Lake State Park, hiking in Bissett Park and golf at one of several nearby courses. Business guests will also appreciate being close to the Carilion New River Valley Medical Center, Danaher Motion, Pentair, the Volvo/Mack/NRV Plant and TMD Friction. The friendly, helpful staff at the Best Western Radford Inn is ready to ensure a fun-filled memorable stay in Radford, Virginia. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Radford Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 511 guest reviews
NOTE ISSUED
Excellent
179
Very Good
135
Average
82
Poor
64
Terrible
51
REFER TO NOTICE
Business Business
78
Couples Couples
91
Family Family
251
Friends getaway Friends getaway
40
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Older Motel off I-81"

4
02/07/2018

We needed to stop overnight while traveling on I-81. This is a fairly large older motel that a Best Western has modernized. The have done a great job of updating it. The only thing I had a problem with was bathroom counter was very low and mattress was a little soft. I would stay there again because it was reasonable and clean. Breakfast was good also.

"Not worth the $139.85"

1
29/06/2018

Let me start off this review by saying the front desk staff was very friendly and very welcoming. That's the only positive thing about our stay. We entered from a side door. The entrance need to be swept. I walked down the hall the hotel had a very pungent odor of cleaner. It was very dark and uninviting. As I proceeded into my room 135 and turned on the lights the smell again was over powering. I noticed near the window in the corner there were cob webs- huge ones. The bathroom tub had brown/yellow substance on the side of the tub. We did eat the continental breakfast and it was very basic. This hotel has been around for quite some time and could use a major refurbishment. As a travel agent and a Radford University alumni I will not recommend this hotel to clients that are RU parents and alumni.

"Disappointed with customer service and cleanliness"

2
27/06/2018

When I went to check-in the front desk person was on a pseudo work/personal call and was telling a former employee about who was mad and how much shirts cost if they weren't returned, etc. I had to wait for that call to finish before being waited on. Our bathroom tub was dirty, as in dirty hand prints all over the walls. I word flipflops in there to try to stay clean. At least the sheets were clean. The room was very humid and did not smell pleasant. I did get an apology from the manager after I wrote a review to them just like this one and they were going to address our room. I hope they do because this could be a very nice property. The breakfast was good and the lady hosting the breakfast was working very hard and was very pleasant.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Awful"

1
17/06/2018

I never had a problem with a Best Western until I stayed here. We arrived late -12:30 am , saw a brand new Best Western sign and checked in. Staff was nice and I went to the room. They have done nothing to this place. The carpet , the furniture, paint peeling off the walls, all are just plain nasty. In the room, it looked like a jail. All the walls were dark,dirty and grey. Carpet was very old. The TV looked like a small computer monitor. Bathroom- very tight. If you sat on the toilet you knees would come very close to the shower. I inspected the bed to find sheets that had dirt marks on them.I informed the staff- they understood-and we left. I think they spent more money on their new sign than their rooms. We stayed at a Holiday Inn Express 15 miles down the road which was like night and day. I would highly recommend the Holiday Inn Express in Dublin Va.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology. I wish I was informed of the issue during your stay. To be quite honest this doesn't sound like our hotel. Please feel free to call me at your convenience to discuss. We want to make sure we address any issue you are not happy with.

"Wasn't the best"

2
14/05/2018

Sorry I don't like writing bad reviews ...The breakfast was good and free and the staff very nice. Clean ,but did have a weird smell in the hall. The light on the night like was out also. Oh and there was poison ivy all through the side entrance. Overall not the best

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Disappointed"

2
06/04/2018

This hotel looked nice, was conveniently located near Radford University, and was economically priced. It had several helpful amenities, including an electrical outlet and USB ports by the bed, plus fast wifi service. It was easy to adjust the heat to the desired temperature. The room had a microwave, a small refrigerator, and a coffee maker, but I didn't use them. Unfortunately, the mattress was lumpy and sagged on one side, making for an uncomfortable night's sleep. There was plenty of hot water, but the adjustable showerhead didn't adjust; there was only one stream of water, which made showering a challenge. The shower rod sagged in the middle, and the shower cutain slid from the front of the shower towards the middle several times during my shower. This meant water leaked onto the floor. There was mildew on the shower curtain. Only one hand towel was provided for 2 guests. The toilet paper was of lower quality, and the tissues were rough. Breakfast offerings included fruit, waffles, eggs, sausage, gravy, biscuits, cereal, juice and coffee. The apples were neatly wrapped in individual sandwich bags. There was a tip jar in the breakfast area. We were mistakenly charged as "No Show" for the night before our scheduled arrival, but were told that charge has been reversed. My lower rating is due to the mattress and the shower. This hotel has great amenities, but needs to pay more attention to the basics.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Decent hotel, received unauthorized wake-up calls"

2
21/03/2018

I stayed at this location two nights and received unauthorized wake-up calls both nights, even though I asked the front desk to resolve the problem after the first wake-up call. The hotel was clean and staff was friendly and helpful in giving me a discount after check-out.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Clean but some issues!"

4
08/03/2018

The staff was friendly and courteous, check-in was quick. Room was clean but noticed when I turned light on at bedside an ant on the nightstand. Disposed of it, looked around but didn't see anymore. TV remote the channel selector for up and down didn't work, maybe worn out. In the morning found more ants in the bathroom, then when I came out dismayed to find one on one of the bed pillows. Was happy to see ample seating for breakfast. The woman was keeping everything filled and area clean. Reported to the staff the ants and problem with the remote on checkout. She assured us that the room would be shut down and the ants taken care of. Other than these minor issues things were fine!

"Quiet, clean, near the highway, but a bit far from everything."

4
11/02/2018

We found this hotel near I-81 which made driving at night a lot easier to find. The hotel is larger than we expected because we had to walk down long hallways to find our room until we discovered we could park near the back entrance. The king bed was comfortable, the room (132 A) was quiet and clean and non smoking. Breakfast in the hotel was basic at best.

"The staff at this hotel made the stay very pleasant and I will definitely come back here for all future trips to Radford"

5
10/02/2018

The staff at this hotel made the stay very pleasant. I will definitely come back here for all future visits to Radford. I was able to get an early breakfast. The staff set me up with some fruit and yogurt because I had to leave before the breakfast time started.

"Average Hotel - Great Value"

4
15/01/2018

This hotel is a couple of miles off the I-81 exit. Very clean and comfortable rooms with updated furnishings. The staff was friendly and helpful. The breakfast room was large and comfortable with a good selection of breakfast food.

"Somewhat disappointed"

3
08/01/2018

Frustrating key cards that became demagnetized and would not open doors on at least two occasions. Disappointed that our room was overlooked and left with beds unmade and bathroom uncleaned on one occasion

"Convenient to 81"

3
02/01/2018

First time at this Best Western, but it's convenient to 81, and for us about half way to Florida. This hotel was clean with free parking, and a hot breakfast is part of the night's stay. Staff was friendly, even as we had some trouble with our key cards. There's a pool, gym and business center that we did not use. Overall, a good place to rest your head; close to Roanoke and seems to be a fairly safe area.

"Good Hotel"

5
02/01/2018

This is a very nice hotel. It is clean and the staff are all friendly, helpful. The heater was easy to adjust. The shower was good. Plenty of hot water. Breakfast was the usual but it was good. Plenty of options. We had no problems getting on the Internet.

"What a relief after driving 13 hrs"

5
30/12/2017

Great place in a college town. Well kept and breakfast was great. Also the local Chinese place was open and the take out was great . Terrific all around. We would suggest this place as a great stop over.

"Enjoyed the stay"

5
30/12/2017

The Radford Best Western was a perfect mid-way stop going to and coming back from Nashville. Great value. Happy with the rooms, satisfying breakfast, loved the pool and the jacuzzi. The staff was exceptionally friendly and helpful.

"Best place around"

5
29/12/2017

Everything was just as we had hoped during our one night stay. The dinner at the restaurant was very good with many meal type options. The room was great. The breakfast was wonderful start for the rest of our trip.

"Great value in Radford, VA"

5
27/12/2017

The Best Western Radford Inn is very comfortable and a great value in Radford, VA. Also is close to I-81 and has a full service restaurant. Recommended as your economical destination when in Radford, VA.

"Thomas"

4
18/12/2017

My family have traveled from Virginia Beach to radford for the past five years. We were blessed and lucky enough to have our twin daughters attend and graduate from Radford. Staying at the Best Western was always a pleasure. Very close to the school and a short distance from restaurants and shopping area. We called the BW our Radford home away from home. Now that my girls have completed theirs studies at Radford, I am sure they will continue to use the Best Western on their return trips to visit treasured friends that were made during their fun filled days as a Highlander. Thanks for making our stay comfortable and enjoyable.

"Best cozy lobby in Radford VA."

4
18/12/2017

The staff was very courteous and helpful. It would be better if the hotel employees did not smoke directly outside the front of the hotel. STINKY! Bedding could be a bit fluffier, especially in the cold of winter. The carpet in the hallways was dingy and old. The breakfast was warm and tasty and the restaurant was very clean. I would definitely stay her again.

"to home"

5
28/11/2017

The Best Western in Radford is a very clean pet friendly motel at a very reasonable price. It is worth the extra drive off of the interstate to spend the night. Would stay at this motel again. The staff was friendly and helpful and the facilities were clean and well kept.

"Education Specialist"

5
22/11/2017

Hotel is conveniently located and served the purpose for my professional meeting. Staff are very friendly and helpful. Room was very clean. Would recommend this hotel for its location and with easy access to the major Interstate.

"not"

3
20/11/2017

room not very clean the room did not appeared to clean very well, the hot tub was not in service, the attendance were very nice and did come back and vacuum our room but I should not have to ask someone to do that

"enjoyed the stay"

5
18/11/2017

We arrived at this hotel late at night, and left early, so we did not use any of the amenities at hotel. We had a good nights sleep, and enjoyed our breakfast, and would stay again.The area was quiet, and well located off main road.

"Great place for a great price"

5
14/11/2017

Very reasonable price, very nice hotel. The town of Radford is very sweet, seems very safe. We even brought our dog for just $10.00 extra. Staff was very helpful and nice. The hotel itself is on a lovely green acreage, very picturesque.

"Radford, VA"

2
06/11/2017

Stayed 1 night to visit Radford University following day. Easy to find, not far from I64 or Radford University. Check in was quick. Room and bathroom were clean. Bed and pillows comfortable. Breakfast is included in the morning. Upon check-in Sun evening, employee stated they were out of breakfast tickets to check back in morning. Went down around 8am, as told evening before let front desk know we didn't get a ticket. Employee at front desk got very rude. Said "You don't need a ticket, just go in. It's not your problem to worry about." Excuse me, I was doing as told evening prior and checking if they had tickets. I politely told employee that we were told at check-in to stop at desk in morning to see if they had tickets. Employee said "It's not your problem." Fine, whatever have an attitude with your guest. Went in to restaurant to eat. First noticed very small selection of breakfast items. Stayed at other Best Western before and they have had a bigger selection. The donoughts and bread did not look very fresh. There was no butter, only margarine. The WORST part of breakfast was the floor. As you walked you could hear your feet sticking to the floor. I don't know when the floor have last been washed, but certainly they were not cleaned the prior evening. Ended up throwing food away since with floors so dirty who knows what the kitchen looked like.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept my apology for the issues during your stay. Thank you for bringing this to our attention so we can correct the problem. We hope you will visit us again.

"Radford Va Best Western"

2
25/10/2017

This hotel needs a good cleaning. While my room was fair, my traveling companion's rooms was bad due to bugs & mold & had to be moved to 3 rooms before getting a half decent room. I saw 1 bed in my room which disappeared under the TV cabinet. The carpet did not feel very clean. The restaurant had good food & service, but is very overpriced. And the menu had some very different dishes that was interesting to try. But this is not a hotel I would go back to due to the lack of being very clean.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Radford VA stay"

1
25/10/2017

The 1st room I was given had such a mold musty smell I could not even go in the room. I was given a 2nd room that had roaches. I killed 3 crawling on the wall. When 2 crawled on the bed, I went back to the clerk to ask for another room. I was told they were VA stink bugs, not roaches. Regardless, I did not want to stay in a room with bugs in the bed. I was finally given a 3rd room, but got little sleep, worried I might find bugs again. I do not recommend this hotel.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"BW Radford VA"

5
22/10/2017

Wonderful place to stay for leisure, business and families. Lots amenities for a great price. Pleasant and attentive staff. Lots of restaurants in the area, but we chose to eat at the restaurant on premises. Wonderful food and we didn't have to drive some more for food.

"The Best is Best Western"

5
17/10/2017

I love staying at the BestWestern chain of Hotels they are always so clean & Inviting I love the hotels with pool& hot tub & make use of them when We can Beds are always very comfortable great breakfasts

"Good value and good comfort"

5
14/10/2017

I try to make Radford VA during my trips between FL and NJ because I know that I can rely on this hotel for value, quality, and comfort. It is usually quieter than the hotels directly on the Interstate, but I can't guarantee this in any college town. I try to schedule my stays for weekday nights, and that has worked out just fine. Radford is a very nice town in the middle of the Blue Ridge Mountains, so the location is much better than many alternatives directly on the Interstates in this western VA-NC stretch. I have been to alternatives, and this has been the best.

"Patricia Saved the Day!"

5
10/10/2017

Car trouble in the rain with a puppy isn't the way to end Parents Wknd at Radford University but the staff at BW Saved the day by getting us into a room as quickly as possible, welcomed us and our puppy. Patricia at the Front Desk is my Hero!

"Radford"

5
02/10/2017

We enjoyed a break in the driving to a wedding in NC. Was nice they allowed medium size dogs. Clean comfortable rooms and hot breakfast. Next time maybe we can go for a swim in the pool. Plenty of parking for all vehicle types.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for your great review. We appreciate your feedback. We look forward to your next stay!

"Dirtiest hotel I've stayed at in a long time"

2
02/10/2017

Made reservations. The eclipse had just happened, i get it, you're busy. Its not like you didn't know we were all coming! Staff accordingly. Arrived after 2AM, the kid at the front desk was friendly and polite but, there is a line of us waiting. None of us want to chit chat! Informs us that if we want the breakfast in the morning we'll need to get down there in just a couple hours to get it. Why not extend your hours when you know good and well none of us can get up early enough to eat? Got to the room, just wanted to sleep so didn't complain. But i took pictures. Disgusting. Seriously how do you approve the cleanliness of this bathroom? So gross! Pubic hair all over the tub, mildew all over the shower curtain. Gross

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Nice place!"

4
02/10/2017

The staff was friendly. The rooms were updated. They had a new restaurant that had recently opened for lunch and dinner. The breakfast was hot and plenty. Great location for visiting Radford. Near RU and downtown.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Radford"

5
02/10/2017

My wife and I enjoyed our stay in a clean comfortable room. Nice to find a motel that allowed us to travel with our pet. Most places only allow small dogs. We have a Medium size dog. Recommend this motel with confidence you will enjoy your stay.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Very old hotel with ok service"

3
30/09/2017

There's not much choice of places to stay when coming for a VA Tech game. For the price, this hotel is way over-charging. Hotel looks to have been built in the 60's. On the plus side, rooms are large and very clean. Parking is free with easy access to rooms. There is a TV, fridge, microwave and coffee maker, separate seating and chair/desk. But front desk staff seems confused. Check in is not a quick process. Hotel smells musty --- like old smoke. Towels are sparse and thin. Our bed was pretty old....lumpy and not very comfortable. And there is a free breakfast, but you have to have a coupon....not sure why and the guy taking coupons was a little aggressive about making sure you give him yours. He was dressed like a chef, was not greeting people as they walked in, but if you tried to get past him, he sort of blocked the way. It was rather odd. And breakfast was just okay. Powdered eggs, link sausage, boiled eggs, yogurt, make-your-own waffles, cereal, juice, hard biscuits and some other breads. No fruit offerings.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Best in every way"

5
17/09/2017

Radford is a lovely town; there's a Cold Stone Creamery and a river walk. The Best Western has amenities I've never seen. And it's clean and up-to-date. There's a large, beautiful grassy area on two sides for dogs.

"Could be better"

3
11/09/2017

Pros: - Room cleanliness 6 out of 10 - You will wake up early - Bed was halfway comfortable - Area seems safe Cons: - Cleaning staff starts early & is super loud, no chance you are sleeping in - Breakfast was 2 out of 10 compared to other hotels... the day we were there everything was empty & no one was refilling anything so we had no breakfast - Guests doors are super loud, banging all night long - Bedding is thin & no extra blankets - Housekeeping isn't giving you extra towels just fyi

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Horrible"

1
11/09/2017

I should have researched this one more. Was passing thru trying to get back to FL. Grossest pool and jacuzzi I have ever seen anywhere! Frothy film covered the top of the pool. I mentioned to front desk and was told "it's filtering", once someone stirs up the water it will clear. I tested that theory by splashing. Not true. Dead cockroaches and spiders in water and on sides of pool. Room very old and nothing good to say really. Other people's hair remained in the shower. Definitely would never stay again.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology. I wish I was informed of the issue during your stay. Please feel free to call me at your convenience to discuss. We want to make sure we address any issue you are not happy with.

"Best Western Review"

4
30/08/2017

The staff was great but the room looked a little weathered for what we are used to for a BW. The beds were very uncomfortable. The breakfast was good, but didn't care for the imitation eggs or the use of old coffee mugs instead of study paper cups.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Needs updating"

3
29/08/2017

First time staying at a Best Western so maybe it's by design, but I thought the hotel was drab and outdated which gives the feel of being dirty. Hotel staff were professional and courteous and breakfast was good.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Southwest Virginia"

5
28/08/2017

Our second time here and a reasonable price with excellent service makes it a great stay. The rating for sleep quality is mine alone as the bed was too firm for a comfortable sleep. My significant other had no problems with the firmness.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Not unless every hotel in a 5 miles radius was completely booked."

2
24/08/2017

We traveled through CO, AZ, WY, & NM & stayed at only BWs. Never had an issue. Radford, VA...where do the issues end? Granted, I usually trip advise every hotel we stay at, but we were coming back from the Eclipse. It was a long drive, I was sick, the hubs was tired. We saw a BW nearby and decided to stay. Walking down the dirty carpet hallway, we get to our room. Musty/smoke smelling. The AC was on. But the carpet was damp feeling on the feet. To his credit, my husband did ask if we should change rooms, but I was just not feeling well at all, I just wanted to curl up and get through the night. Which we did, and off to breakfast we go, back down the occasional litter and very much crumb laden carpet....down to the breakfast area - where you have to give the woman at the podium your 'breakfast coupon' in order to enter the area & eat. Here's what really pisses me off. The young woman at the podium. Not even greeting us, no smile, barely looking up, her head resting on one palm the entire time. Even took our coupons with the other hand. Never removing her head from her arm. Piss off. Really? I feel like hell, threw up continuously throughout the night and I'm "greeted" Queen of the Apathetic first thing in the morning? Your customers deserve better. Even the front desk, no smile. Leaves me to believe it must suck to work there.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Would consider staying again"

4
22/08/2017

This is one of those hotels that could go either way, up or down hill, it is at the cusp. Very grand looking front and entrance, rooms are nice and staff is very nice. The but is in the cleaning, looks pretty good but on close inspection it needs more scrubbing and freshness, specially bathrooms and all carpeting. The breakfast was a pleasant surprise with nicely browned sausage links, fresh waffles (the 4 little rounds making 1 big one), and cranraisins and almonds for the oatmeal ( instant). They had biscuit and gravy but I passed as I don't like them. I liked they used paper goods instead of Styrofoam. The pouty teenager collecting breakfast tickets could've been put to better use cleaning, but there was a pleasant young man keeping food filled. I appreciated the choices of fresh fruit, not just boring red delicious apples. The breakfast area was a restaurant, supposed to open again soon, so it was large and organized. The hotel is conveniently located close to I-81. We would definitely stay again to see if they have put on more staff and elbow grease.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Over Night Stay"

4
21/08/2017

Desk Clerks (Check - In / Check - Out) were professional and helpful. Room attendants need "More Attention to Detail". Food Service was FORTY Minutes LATE in opening the Dining Facility, and was lacking Flat Ware, Coffee Cups, and Regular Sugar.

"Resting in Radford"

4
19/08/2017

Nice, comfortable and great food close by. Nice attractive area. About 3 miles off interstate but worth the short drive. Friendly staff. They make FRESH POPCORN for you in the lobby for all you popcorn lovers out there!!!

"So much character!"

5
17/08/2017

Since we are Best Western rewards members, we stay at a lot of the hotels. This one was fabulous! The staff were friendly and accommodating. The room was spacious and clean. My 4 year old loved the pool (regular pool, kiddie pool, and a hot tub!). And the breakfast spread was great. There were the normal things but the toppings made a difference (cheese to put on your eggs, chocolate chips to put in your waffle!) The dining area was spacious and seating was plentiful. We will definitely return!

"Nice Property"

4
13/08/2017

Nicely located and well maintained property. Our room was on the 2nd floor towards the front and it was very quiet. Comfortable beds and pillows. Hot breakfast and good coffee. Make sure you get your "breakfast" cards when you check in. We didn't, however, the breakfast host was kind enough to get them for us. I used my BW gift cards and Patricia at the front desk processed them efficiently towards my room balance. Nice hotel, nice people and I recommend it for folks coming to this area or passing thru like us.

"Nice Stop Over on the Way Home from Florida to PA"

5
10/08/2017

Nice stop on the way home from Florida to PA. Hotel room was clean. Kids enjoyed the indoor pool. Breakfast was good and the area the hotel was located was very nice. Right down the road from Radford University. We had dinner at Macado's which was very reasonable and good. Overall a good overnight stop.

"Very nice Best Western"

4
08/08/2017

Stayed here while traveling home from Florida. Nice hotel not far off of I-81. Good price, lobby and common areas are nice and well maintained. Rooms are clean. Great water pressure for morning shower. The reception staff were very welcoming and helpful. Breakfast had a nice selection of hot items (eggs, sausages and waffles)and continental items, all freshly made.

"Wow has BW changed"

5
31/07/2017

An unexpected nice hotel. The updated hotel was a welcomed surprise. Rooms, lobby, and breakfast area were all very nice. This hotel so changed my idea of what Best Western hotels are like our next stop for a week I looked first for a BW Plus and that is where we stayed.

"Mrs"

2
21/07/2017

This hotel rated 3&1/2. Was over rated. Lobby, clean, staff very friendly, helpful and kind from front desk to employees in hallways. Maintenance, housekeeping etc very high ratings there. Breakfast good. Pet friendly! Rooms clean but very run down. Bathroom was in desperately need of work. Some outlets in main room didn't work. To charge devices. Bed not Comfy. We were on the road 2 wks, most expensive, worst room. Very dissatisfied. But want to reiterate clean, pet friendly and great staff.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Older than some but cleaner than most!"

5
20/07/2017

This is a very nice, quiet and super clean hotel. Looks to be newly renovated. Pool and hot tub are maintained. Room is super clean (including the a/c filter). Bed is comfortable and hallway was quiet. Staff are helpful and attentive. Local eateries deliver. Close to the interstate. Great value for the money! Gravy and biscuits were fantastic!

"BW. EXCELLENT STAY"

5
20/07/2017

we enjoyed the pleasant people, location, cleanliness, amenities, and the breakfast bar. the rates are reasonable. The area is lovely. There is a verity of eateries in the area. Fast food or restaurants that are reasonably priced in the area. It is a worthwhile stop to make during your travels overnight stay.

"Will stay here again!"

5
19/07/2017

Our room was clean, had everything that we could possibly need, and extremely comfortable. Housekeeping did a wonderful job and even placed my child's stuffed animals on the bed after making it to appear that they were sleeping (which he loved!). The breakfast was wonderful (they have chocolate chips for the waffles which my child also loved!). The staff is spectacular! Whenever I saw any of the staff, they would check to make sure everything was as we expected for our stay. When we were checking out, even the gentleman that operated the breakfast walked by and invited us back, and wished us a safe trip home. These little things are the things that really make a trip memorable. We couldn't have been more pleased with our stay and will definitely stay again when we visit Radford again!

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for your great review. We appreciate your feedback. We look forward to your next stay!

"A gem of a hotel"

5
18/07/2017

I couldn't have been more pleased with the room, food, staff, or facilities and location. Certainly a place to consider if staying in the Radford area. You won't go wrong in comparison to the other hotel chains nearby.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Nice stay"

4
13/07/2017

Stayed for one night with my daughter, room was clean and staff very friendly. Breakfast was good, eggs, biscuits/gravy, sausage, waffles, etc. better than just cereal offered at most places. A restaurant is supposed to be opening on site in August, should be a great addition to hotel and community.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Needs In-Provement"

2
04/07/2017

Needs to improve there employees for the money customers are paying and handle breakfast servings better...... N;;fjs;jdfpupetjljgpdgpdsgkldjlng.dn.nsd.nalkdg..dnafgjldgdgl;djl;fjgl;djlkjslkjhglkjghlkjuijhklskdlfjgklsjdfklnlkdnfklgdjfglkjkldjgkljgkljsdlkjfglkdjfgkljdlkhjodfuioguiouhiousphjkldfhjklsjdklfhgkjhdfgjkhdklfghkldshlkbldkblfkdklhslkdjfhkl

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Great value"

5
30/06/2017

Older building but rooms are renovated to modern. Outstanding value. Very clean. Perfect location for Radford University families. I liked the stone fireplaces in the lobby. Room was comfortable and clean, staff was accommodating and friendly.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Trip to visit Granddaugher at Radford"

5
29/06/2017

Trip to spent with Granddaughter for her birthday. Hotel was less than 10 minutes from her home. hotel staff was friendly and helpful. would rate the hotel an overall 10 and plan on staying there again when I visit granddaughter. Like and use the pool and hot tub. And like the fact that they have coffee in lobby for guests.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for your great review. We appreciate your feedback. We look forward to your next stay!

"Blood stained sheets"

1
29/06/2017

The bed sheets had dried blood and other unidentifiable stains on them. Was told General Manager would call so I could discuss this issue and never received a call. The bathroom shower curtain had a moldy smell and the air conditioner had an intermittent cycle but did cool sufficiantly.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!

"Would stay again"

4
28/06/2017

We stayed here recently for Karate College. The hotel was clean and very reasonably priced. The staff was friendly. The indoor pool was a great temperature as well as the hot tub. It was heavily chlorinated though. Breakfast was very good. My daughter loved the waffles and the selection of chocolate chips to add was a nice touch. I liked that there were hard boiled eggs in addition to the "scrambled" style. And they had pears and oranges available in the fruit bowl instead of the usual apples and bananas. The fruits were also wrapped individually which was nice as well. The only thing that keeps me from leaving a 5 star review is the WiFi. It constantly cut out. Not normally a huge deal, except when you're having a bout of insomnia and the light and noise of the TV would wake your 8 year old. I tried to watch Netflix on my phone but it was nearly impossible. This is a heavily travelled area with Radford so close, it would be a great idea to upgrade your internet capabilities. I sincerely doubt it was due to the volume of travellers as it was 3am at the time. I hope there is better service when I return, and I can leave 5 stars.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Great night's sleep"

5
28/06/2017

I picked this hotel because it was on my way and I thought closer to the interstate. It was a mile or two away which was the only down side. The hotel looks very pretty, the lobby is nice too and the girl at the desk was very helpful. After 600 miles I was tired and the bed provided a great nights sleep. I liked the internet connection and being able to charge my phone on the night stand. The night light over each bed was a nice touch for those not wanting to bother anyone else's sleep.

"Best Western Radford"

4
19/06/2017

This was my first time staying here or at any Best Western. Overall good stay. Bed was comfortable. Bathroom was clean. Could use a little updating, but no issues with stay at all. Staff was very friendly and welcoming. Would recommend to anyone staying in the area. I'm sure I will be staying again when visiting child attending Radford University.

"Very Good"

4
13/06/2017

This Best Western has street appeal with modern brick construction and good parking. The interior is pleasant with wide corridors, an indoor pool, a business area, and a fitness area. The room was a little small but included a mini-fridge and a microwave. It had a table rather than a desk. Overall the room was quiet and more than adequate. Beds were comfortable. There were a couple of minor "issues" that really didn't detract from our stay. The TV was a little smaller than many, there was no lid for the ice container, and the refrigerator needed its feet leveled so that it wouldn't rock when opened. Breakfast was good and held in a true restaurant area that was spacious and comfortable. Choices included eggs, sausage, biscuits with gravy, waffles, etc. Patricia, at the desk, was very pleasant and offered restaurant recommendations, directions, and assistance in signing up for the rewards program. This hotel would certainly be on the radar for a return visit to the area.

"Exceptional Service"

4
12/06/2017

The room was very clean and comfortable. Breakfast was wonderful. The lady working the front desk offered exceptional service. She helped us store our bicycles so we didn't have to put them in our room. She was very friendly and helpful. It's rare to find hotel staff so courteous. My only complaint was that the tub/shower was very creaky. Otherwise, an excellent stay.

"Everyone was great but 1 lady"

4
12/06/2017

I had such a great time at this hotel. The pool was a perfect temperature, the room was clean and the beds put me out like a light. My only complaint is the lady with the dark hair and glasses at the front desk. She called the house keepers "garbage" as well as "the Help." The is extremely racist and should not be tolerated. I hope there is something management can do about this situation. I refuse to go to that specific BW if she is still there.

"Excellent stay"

5
11/06/2017

The ladies at the front desk were wonderful. They went above and beyond for our family. The pool was wonderful for the kids. We could not ask for more willing ladies at the front desk. They were so very kind and helpful.

"Stay here"

5
02/06/2017

Nice hotel, clean room, comfy bed with 4 pillows, free Wifi, hot breakfast and popcorn! We also had a refrigerator, microwave and a coffee pot. I would recommend this hotel and will stay her again! Thanks

"A Great Travel Rest Stop"

5
29/05/2017

This has not been my first time in staying at this venue, I look forward to staying in Radford for it restful location the iconic setting of Radford including the New River, its places of spirits and vitals along the river front, and tranquil location of this Inn. Looking forward toward my next visit ...

"Good, safe, friendly and clean"

4
28/05/2017

Good personnel. Clean. Very good for the price. I was very happy i found this hotel while doing a trip across country from VA to CA. After this, I am staying at BW every time. They are all different and unique but they are all clean and they offer a triple A discount.

"Checking in with the AT thru hikers"

4
27/05/2017

Great location for meeting up with some AT Thru hikers. Very pet friendly place with large dog walking area at back of property. The staff made sure we knew how to get to the dog walking area and how to access the other amenities. Pool was very nice...better than some high end hotels/resorts. Rooms were a bit "old", kinda like a college dorm building, but wasn't there to look at fancy art or wall paper...just to sleep.

"One night on our wat to NY"

5
25/05/2017

We stay here every year if we drive to NY. We find the staff, rooms and grounds pleasant and convenient. 17 years of our visits must give you a good feeling of pride, We've seen a lot of changes and updates all for the better

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Never again - horrible manager"

1
24/05/2017

The manager Teresa was rude. She never returned any phone calls when there was a problem with my family's 4 room reservation. I was over charged and told so at check in and check out. The front desk said I would be reimbursed. I called when this did not happen. I had a fri-sun reservation and was charged thurs-sun. Called the manager and she claimed she could not reimburse me. She needs to find another line of work. She was interested in revenue more so than the guests. She is a horrible example of what a hotel manager should be. I would NEVER stay at this properly again. She tainted my sons graduation from Radford with her horrible demeanor and lies.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
I'm sorry that you were unhappy with your stay. Your contract clearly stated there would be no refund after January 1, 2017. All four rooms were reserved for 4 nights. During peak periods such as this we have to adhere to the contracts.

"Nicely decorated room but very noisy AC, mediocre breakfast"

3
24/05/2017

Room was tastefully decorated and clean. Breakfast offered is limited in selections and somewhat bland, and no meat was offered other than sausage. Not really complaining since it was free. Hallways near pool have a bit of a musty smell to them but not overwhelming. We stay here often because my child attends Radford University and it's a bit pricey considering it's not a "destination". The a/c unit is very loud and cuts on/off constantly....annoying when watching TV because you have to constantly adjust the volume. In my room the blackout curtains would not close all the way, so the window was mostly covered by a sheer. This is inadequate in keeping the room comfortably dark as the sun begins to rise. It also gives the feeling people can see inside your room from outside. I made the reservations on line and "held" it with a credit card. Upon arrival, I wanted to use some BW gift cards I have earned, but the desk clerk was resistant, saying the room as prepaid. No biggie, but frustrating that they weren't more customer-friendly. Will be making 2 upcoming visits, will stay here for one so I can use my gift cards. There is a new Comfort Inn nearby that we may check out next, if at least comparably priced.

"Stop over"

3
23/05/2017

We have stayed here several times during the years. It has been totally remodeled and is nicer than it has been. Staff has been very helpful and breakfast was the usual menu in most BW. We will stay here again in the future.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Can't judge a book by its cover"

2
19/05/2017

Upon arrival, I thought "this looks pretty nice." Once inside, however, I was quite disappointed. Our room was on the ground floor and faced the parking lot; we had to keep the room darkening curtains closed so that passers by could not see in. The room was large, but quite "tired" in it's furnishings. The A/C unit had so much dust & debris visible behind the louvers that we did not run it for fear of blowing it into the room. The bathroom counter was at an unusual & uncomfortably low height. The breakfast was forgettable - weak coffee, no butter available (only "buttery spread" - whatever that was). I would not stay here again.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for taking the time to let us know of your concerns. We appreciate any feedback you give us. We hope you will visit us again!

"Just like Home"

5
17/05/2017

I have stayed at the Radford Inn many times during the past six years while my daughter attended Radford. The hotel is pet friendly and is in a park-like setting which is perfect for an walking you dog or an evening stroll. The Radford Inn is like having a home away from home. I highly recommend it.

"Overnight Stay"

4
10/05/2017

We were only here for one night but found the motel to be a very pleasant place to stay. It was clean, quiet and comfortable. I will not hesitate to stay here again if we are in the area. It is also convenient to the interstate (3 miles) and the university.

"College Visit"

4
06/05/2017

While visiting my daughter at college, we stayed at the Best Western in Radford, Virginia. I can honestly say that our experience at the hotel was really great. The staff was really accommodating and very friendly. Definitely plan on staying there again during our next visit.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for your great review. We appreciate your feedback. We look forward to your next stay!

"review"

4
05/05/2017

Very nice place, The beds was not to comfortable, but manageable. Would stay here again. Everybody were very friendly & helpfull. The breakfast was very good, but no bagles. The rooms were clean. Had no trouble at all

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for your great review. We appreciate your feedback. We look forward to your next stay!

"Comfort away from home"

1
04/05/2017

The restaurant also had links with the local restaurant I ate at for a 10% discount- loved the salmon and mac&cheese ball appetizers too! First time traveling with my dog. Great to have nice clean place that allows pets!

Teresa O, Manager at Best Western Radford Inn, responded to this review
I got your email about you giving us a "5" but it showing as a "1". Thank you for staying with us and we're glad you enjoyed it. We hope to see you again!

"A little off the beaten path but worth it"

5
02/05/2017

We enjoyed our 2 nights in a very comfortable king room. The breakfast buffet is a great way to start the day. It is close to Virginia Tech University in Blacksburg Va. We'd stay there again when we are in that area.

Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for staying with us during your visit to Radford. We look forward to seeing you again!

"Great place for the price."

4
27/04/2017

Still needs some updating, but a good place for the vaiue. Staff and breakfast was excellent. Would star again if in the area. Looks like the updating is ongoing but is a little slow. Beds were great and hookup for electronics good.

"Stop over on way back north"

5
14/04/2017

We were just passing through. This was a great place to stop at. We believe it was spring break for the University, therefore, downtown Radford was quiet. We would do it again and stay longer to check out the area. Great full hot breakfast. Had a nice business center. Desk Clerk was very helpful in finding a place for dinner.

"GREAT STOP!"

5
12/04/2017

We really enjoyed our overnight stay last night. Our bed and pillows were comfortable, shower was hot with great pressure, staff were friendly and efficient, breakfast was tasty and the location was great (quiet)! Although the Inn is older, the decor is very attractive-it has "Virginia" architecture outside and inside the cosy lobby with fireplace makes one feel "at home". Although we didn't use the indoor pool and hot tub, they looked great as well! Thank you! We'll be back!

"I was very happy with my stay..."

5
03/04/2017

Need I say more? Everyone was kind and helpful. Hotel was clean. Plenty of parking. I enjoyed my breakfast. The lobby was a great place to hangout and watch t.v. I would recommend Best Western to others.

"Excellent hotel service"

5
03/04/2017

Great service and friendly staff! Delicious breakfast with yummy waffles. Extremely clean hotel close to Radford University! The great part is that they have delicious popcorn for you to enjoy any time of day!

"Great place for an overnight stay."

5
29/03/2017

We use BW quite a lot and this one did not let us down. We found the rates to be competitive. It was quiet, off the highway and a large grassy area convenient for our dog. It was a short drive into Radford to visit our granddaughter at the University.

"Great hotel"

5
26/03/2017

Great hotel for reasonable price. I would recommend this hotel to anyone. Comfortable beds, clean rooms, flat screen TV, big choice of breakfast items (hot and cold). We have tried several hotels in the area and Best Western was the better hotel and better price.

"Was not happy with the Breakfast Room"

3
14/11/2016

I had no problem with finding the hotel off Interstate 81, no problem checking in, the room was fine. But, in order to get something to eat you have to go into the town of Radford. Parking in town is hard to find as the restaurants are surrounding the university. There is a subway as well. In the morning, I went to breakfast and was sadden disappointed, the bacon was so black that I wouldn't even touch it. With that I checked out and stopped somewhere along the way on my drive. The room is clean, comfy bed, staff at front desk was very polite and helpful.

"Disappointing "

2
12/11/2016

We did not get the room with bed we had reserved through Trip Advisor. Staff said they simply did not have the room we had confirmed. Hotel looked a little beat up along the hallways. Breakfast was good.

"Not the best, Best Western"

3
31/10/2016

Just stayed one night. Who cares about decor? You're not looking to buy! On the positive, the room was clean and the internet fast. There was an odor but you quickly get used to it. The hotel rooms are spread out so it can be a hike to get to the desk or breakfast area. Breakfast was ok, except watery eggs and items not being replaced, despite the fact employees were sitting there eating. The beds were not very comfortable, and the walls thin. I could hear any conversation from next door despite running the fan constantly. Also I could hear the sounds of footsteps all morning. If you are a sound sleeper and a poor mattress and pillows don't matter, this place might be a good value.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you taking the time to review our hotel. We apologize if it did not met your expectations. We have addressed the issues and hope you will visit us again.

"Bates Motel"

3
24/10/2016

While we thought the hotel was scheduled for demolition ( it needs a complete makeover) the shower was the best we encountered in a week of travels! Worth the stay for this alone. The amenities were actually o.k. but the Bates Motel feeling was extreme.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your review. Although our hotel is over 30 years old we try to update and renovate as needed. As a matter of fact we are finalizing some projects now. We hope you will visit again to see the finished product.

"A good place to stay"

4
20/10/2016

We always try to make it to the BW Radford Inn on our repeat trip between two homes in NJ and northeast Florida. We have found this to be a much better choice than other hotels along I-81 that are both pet friendly and similarly priced. We like the setting, which is off the Interstate and very close to this nice college town nestled within the beautiful Blue Mountains. The room and bath are always clean and quiet, especially on the side that is away from the parking lot. Beds are good. Plenty of convenient space to walk Fido. Generous breakfast included. If you have pets, make sure that you make that clear to the front desk from the start so that there are no misunderstandings. Pet fee is more reasonable than others.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay and hope to see you again when you visit our beautiful part of the state.

"Nice Stay for the Value"

3
20/10/2016

Nice Clean comfortable room. It was quite but wasn't very busy. If it had been more customers there I could see where it might could be a little noisy, like during college invents Nice, well displayed breakfast area plenty of access and easy to navigate well thoughtfully laid out.. I didn't need to cross the room with the bread to find the toaster. The hotel starting to show some age. but still well maintained. It was well located to the area I was needing to visit , and It wasn't costing me $180.00 plus a night either. All in all I would stay here again if I needed to be in this area.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay and hope to see you again!

"Beautiful location near the Blue Ridge Mountains"

4
18/10/2016

This BW hotel is located in the Blue Ridge Mountain area and quite near the local college. Quaint town nearby with a sufficient number of restaurants and site seeing opportunities. Reasonable rates and a great breakfast offered.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your review and for staying with us. We certainly are in a beautiful area of the state. We hope you will visit us again!

"The best customer service in the world"

5
18/10/2016

I can not say enough wonderful things about the staff. Alex, Patricia, Ronnie, and Lisa are outstanding employees who went above and beyond the call of duty on our recent stay there.They treated us like we were family and I will never forget them and their warm hearts.

"Not good at all"

2
11/10/2016

Staff - okay Dogs - noisy at all hours, never told pet friendly Bill - over charged. 2 different fees for 2 nights in a row Food - barely stocked, eggs horrible - staff loud and complained of other visitors Funny smells in various areas All doors in need of repair Room ok, but bathroom so small door almost hit toilet

"Right down the street from Radford University"

4
02/10/2016

My first time to this hotel. About 5 minutes from the exit off Interstate 81. It sits back from the road and looks very nice from the outside. As I entered the lobby the front desk is to my right. A very nice sitting area is sat back with coffee. To the left and tucked in a corner is the hospitality room where free breakfast is served and also to the left is a very nice fireplace that I wonder if they use during the winter months. The front desk clerk at the counter ( I forget his name now) on the September evening is very pleasant and very efficient and was able to recommend a very nice place to eat right in the heart of Radford University- the Radford Bar and Grill. Where iyou show your room key and you get 10% off. The first thing I notice is that there is plenty of parking spaces. My room is one the first floor. It is a standard room with the basics. It's clean and will do for the night. The bathroom is clean which is always a plus. Ice and soda machine is halfway down the hall which is nice. I don't have to go hunting for it. Breakfast starts at 6am for those who need to be on the road early. Although it has all the basics- cereal, waffles, juice, coffee , muffins, toast, eggs and sausage links my only disappointment was the sausage links. They were very over cooked to the point that they were black. Other then that the stay was comfortable and I will keep it in mind for a future stay.

"Great town!"

5
14/09/2016

This hotel was in a beautiful, quiet, little college town with lots to see and do. Historical sites nearby, winery for touring, great view, hiking. . .lots of restaurants and stores for shopping. Friendly, helpful, caring staff. Would definitely stop here again!

"Not what it used to be"

3
05/09/2016

We stayed here many years ago when it seemed to be in its prime. It has become somewhat dingy and in need of a facelift and repair. There was a big bucket catching water from a leaking ceiling just inside the main door. The lobby was somewhat dark and uninviting. Ice machine on the main floor was out of order. Halls and room had a musty smell. Carpet in room in need of deep cleaning. However, the breakfast was adequate and tasty. Plenty of room to sit since the attached restaurant, which is up for rent, was available for seating. However, the cost for a stay at this place made it pricy for the quality received.

"A good nights sleep"

5
05/09/2016

After leaving NY and driving for 11 hours I was ready to stop and rest. I was trying to get home before Hurricane Hermine hit my area but I could not make it. After I checked in I was able to get a second night right away, keeping me out of harms way as the Hurricane marched up the coast. The staff was very accommodating and I was able to rest up for the last leg of my trip.

"Not happy"

2
01/09/2016

I will point out that I am a Best Western Rewards member and this was my third time staying at this hotel. My daughter is a new student at Radford University and this hotel is the most convenient. The previous two times we stayed here, the hotel was undergoing renovations, so I gave them the benefit of the doubt when things were not quite right. This time I was told that the renovations are finished except for the fitness room. First, on a positive note, the staff is always friendly and helpful and the location is great if you are visiting the University. On the negative side, the renovations were low quality and only cosmetic. The paint color in the halls is dark ship grey and just looks terrible. I don't think the paint was the correct paint for the doors because almost every door has new paint peeling as if it did not adhere. Our room had a bathroom door that did not fit the door jam and would not close. The bathroom also had the exhaust fan and towel racks hanging as it appeared they were screwed directly into the dry wall and were not anchored. Our room fridge was old, wobbly, and the door at times would not close. We woke one morning to find the door did not close and all of our drinks were warm. The final straw came at checkout. Originally I had reservations for two nights, Thursday and Friday, to move our daughter into her dorm. A week prior, I called and asked if they had availability for Saturday as my wife and I decided we would like to spend a day visiting wineries in the area. They said yes, they had plenty of rooms available and added the third night onto our room. I was happy. My rate originally was $99 a night for Thursday and Friday. I was wrong to assume that the rate would be the same for the Saturday night because when I checked out, I was charged $209 for Saturday night. I asked and the clerk said they were completely booked that night. I don't think they gave me any discount for AAA or Rewards. I can justify $99 a night for an imperfect hotel that is convenient. I can not justify $200+. We are returning to the area in October and we have made arrangements somewhere else.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept our apology for the issues during your stay, Yes, we have been under renovation for quite some time and there are still issues we are trying to address and correct. Hopefully all will be completed soon. We hope you will consider us for your next stay and that all will be taken care of then.

"Next stay was better"

4
30/08/2016

Stayed there once before and there was a few problems stayed there again and everything was really good. We had no problems and they had also put new carpet down that look really nice. All the problems I had on the last stay was not a problem this time the room was better.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for taking the time to comment on our renovations. We are still working on some issues but hope to be complete soon!

"Best Western Radford"

3
29/08/2016

Restraunt and Gym closed!! Pool was ok not a clean as I would like to have it....people where very nice.....very rural area so when I got to hotel and was told there is NO taxi or shuttle service it was very difficult !!!!

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for choosing our hotel for your stay and please accept my apology for any concerns you had. Be assured our pool is tested for safety on a regular basis by a CPO on site. We are a small town and no, there is no shuttle service other than public transit. Our gym is currently under renovation, including a new floor and new equipment. We hope you visit us again to enjoy the new updates.

"Don't stay here!"

1
27/08/2016

My husband, son and I stayed here for 1 night after moving our daughter into Radford. The 2 young men at the front desk were nice enough but I quickly began to notice how run down the hotel was. Dark lighting, worn furnishings, chipping paint, etc. Our room had a large water stain on the ceiling with peeling paint. The bathtub was cheap and stained. The toiletries provided were the bare minimum.....not what I expect for paying over $200 a night. The whole place is old and dingy! I understand supply and demand; it was move in weekend and there is little competition. However, I expect better than what we received. I will not stay here again. I see other bad reviews from over a year ago and I see management's response that it will be fixed; I doubt this is their intention. They are relying on low competition and close proximity to Radford. Stay somewhere else and force the owners to renovate!

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept my apology for the issues you experienced during your stay. We have been under renovation for several months but some issues are being addressed for a second time. We hope you will try us again when all is complete.

"Holidome type hotel, lots of hotel for the money"

4
10/08/2016

We stayed here for one night of our road trip. We were in the Radford area to see historic sites connected to Mary Draper Ingles (definitely look up her story if you don't know who she is!). We chose the Best Western because they had a coupon in one of those highway coupon books you pick up at rest stops. I always thought those were rip offs, just offered to get you into the lobby only to deny availability and sell you a more expensive rate, but not so here. They happily took our coupon (it was a Thursday) and gave us the rate listed! We were glad to get such a great rate. The hotel seems to be an old Holiday Inn Holidome or designed after one. It's a good looking property, redone to look kind of colonial on the exterior and in the public areas. This was definitely one of our bigger bargains of our trip. Our room was nice and comfortable. I liked our bed and slept well. My partner did not. You know how it is with beds. They're different for all people. She thought it was too soft. The room decor was nice, dark wood and modern lighting. There were some nice little reading lights that can be directed with their flexible stem. We had a refrigerator in the room. The in-room coffee was a small one cup brewer that uses the small pillows of coffee. Not so great, but totally accepted. The area was nice and quiet. We felt fine leaving our fully loaded car in the lot over night. My biggest thrill with the room were the shelves in the shower! You don't get that very often, mostly because they're hard to clean. I hate having my toiletries falling into the tub multiple times each shower. If I was going to stay in Radford for any time at all, those shelves would sell me! We visited the pool and it was nice. It was an indoor pool and the room was very pretty, with a wooden trussed roof. I'm not sure it was heated, but it was not too cold. There is a hot tub with kind of weak jets, and a kiddie pool. There is an outdoor patio area surrounded by beautiful crepe myrtle. While we were in the pool, some "evil teenagers" arrived. They had beer bottles and loud music with them. They were responsive to my suggestion that they move their music away from my partner and I, so we didn't need to involve anyone else. My partner felt it was a bad sign that no one from the hotel stopped them at anytime. I don't think that any hotel staff knew what was going on. In fact, the only staff I saw that night was the young man at the desk, who was very nice and friendly. I dunno. I have a long history of working at hotels and just didn't think it was that bad - aside from having glass around a pool. If they don't have security staff, they should probably have cameras in the public areas or have the desk staff check the pool on a regular schedule. Breakfast was included in the room rate. It was in an area that used to be a restaurant, so there was plenty of room for everyone, which is so nice compared to what you usually see at a free hotel breakfast. They had eggs, biscuits and gravy, baked items, cereal, oatmeal, etc. It was all good, except the doughnuts which were a little stale, but no big whoop. My only "complaint" was that I was trying to make a call from their (really nice and large) lobby after breakfast. The ladies working behind the desk were so loud that I had to move, then finally give up on making my call. I suppose it was homey, but they might want to consider discussing "front of the house" and "back of the house" voices. I really liked my experience here and would stay again. My partner would not due to the bed and the pool area issue. But I'm writing this review, so four dots it is!

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for choosing our hotel for your accommodations. We hope you will come back and visit us soon!

"Don't stay here"

2
09/08/2016

We needed to stay near Radford University and had points so chose the Best Western. What a mistake - should have paid and stayed at LaQuinta. All was okay until we woke up in the morning to find hundreds of tiny ants on the dresser. While reporting this to the front desk the agent took a phone call from someone about check in time and was on the phone for over 5 minutes. Someone else tried to help and couldn't find us another room. Finally after about 15 minutes they got us another room. No on apologized or asked where the ants were so they could address the issue. Then we went to breakfast and the air conditioning was broken; no orange juice; no bowls; the doors to the room bathrooms did not open all the way and in one room wasn't painted. They are trying to renovate this hotel, but should consider renovating the staff as well. Will not stay here again. Already booked La Quinta for graduation.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept our apology for the issues you experienced. We appreciate the feedback and will certainly address them.

"Trying to reserve/book several rooms and banquet room"

1
03/08/2016

My daughter is graduating in December from Radford University. My husband and I came up from Richmond area for a visit and to look into securing a space for a graduation celebration. Since we live more than 4 hours away we wanted to make these decisions in person. We were also inquiring about booking/reserving several guest rooms at the same point in time, for out of town family who would be attending. We called this hotel the evening before to see if we could speak to a manager and look at the rentable banquet rooms. We were told to come between 7-3 the next day. We arrived at noon. We were greeted with confusion, rudeness and eye rolling. The very unprofessional manager Melissa, then proceeded to tell us we could not look at any rooms. Then went into a rant, before even giving us price ranges, that we could not have alcohol and if we did we would be kicked out. She mentioned alcohol several times. Now I understand she does not know us but my husband and I were standing there with our 15 year old son and our graduating daughter. What about our family made her think we were just there for a "party" room. I even very sternly said "this will be a family event" she did not stop and I had to repeat myself. I was very confused. Does Best Western frown upon making money? Do they train their employees to be rude, unprofessional and insulting? We really just wanted to book 12 guest rooms and the use of a banquet room for December. The manager provided us with no information even after checking the calendar and seeing that our dates were available, it was clear she did not want our patronage. She closed the conversation with telling us to call the fraternal order of police to rent a hall......huh! We left went straight to Comfort Inn. After receiving excellent, warm customer service we handed over our credit card and booked 12 rooms, and 4 hours use of their breakfast room. Best Western must have policies on who they take money from. If you are just renting a room for the night I'm sure they are adequate as this is probably the only skills they possess. However, if you are trying to celebrate an event with several rooms and several people just go down the street to the Comfort Inn.

"Poor problem solving"

1
28/07/2016

My son stayed there with friends. A problem arose and management was completely unresponsive and uncooperative in solving the problem. Not a good place to stay. The problem was solved by my son but he had to rent another room to solve it.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Unfortunately, we are limited in our control of guest behavior but use any and all resources available to us. We apologize if our solution did not meet your expectations. We appreciate the feedback and welcome you to visit us again.

"Excellent Customer Service"

4
27/07/2016

From Patricia at the Front desk to the housekeeper who promised us a great breakfast, we met some wonderful customer service. The carpets were damp from washing but the people who work there are so pleasant.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your positive feedback. We really do have a great staff! We appreciate your patronage and hope you will visit us again!

"Redone"

5
25/07/2016

The Best Western in Radford, VA has been going thru remodeling and what a change. The halls are brighter and the rooms are more up to date. They now have USB plugs between the beds for easy access. I enjoyed my stay.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for visiting us and giving such positive feedback. We are excited about our room updates and hope you will visit us again!

"Don't trust"

1
20/07/2016

I made a reservation through Expedia and then cancelled. However, Best Western (Radford Inn) refused to refund after they agreed to do so. First Best Western claimed that I was a "no show" and then claimed that I used the reservation...I didn't use it. In short, Best Western lied to me, lied to Expedia just to keep $84.15.

"Radford Best Western"

5
20/07/2016

Although this hotel is not in the middle of town it is very convenient to the highway and town. The rooms are clean and common areas are easy to access. The rustic lodge motif is charming.The hotel in nothing extravagant but very pleasant with spacious king bed rooms.

"Travel stop"

5
17/07/2016

First experienced on a dark and stormy night on the way to Charlottesville, I have now returned several times on subsequent road trips. This is s true respite that has only improved over time: the grounds have steadily been improved with landscaping and facilities (hot tub!). Breakfast is elaborate and comfortable.

"Great place to stay"

5
09/07/2016

We stayed here during our long drive to PA. The hotel staff were very kind. The pool was great. They even kept the breakfast room open for an extra 15 minutes to accommodate us. I would stay here again though the hotel was 2 minutes from the highway.

"First impressions was not good bet it got better"

3
27/06/2016

Had some paint smell from the construction as soon as walked in but we got used to it very quick ,rooms were clean and had cold air and good TV..Fridge and microwave was a plus Breakfast was average with eggs sausage waffles,biscuit, gravy cereal.Just OK....Wifi was great and free and would stream movies. It was a good bargain for the area

"Best Virginia Hotel on I-81 Corridor"

5
27/06/2016

For any kind of traveler(s) driving the I-81 corridor in Virginia, there is 1 hotel -- very reasonably priced -- that stands out over all others: the Best Western in Radford, Virginia. It's not just the fact that the hotel is easily accessible from I-81, or that the rooms are very comfortable and up-to-date, or even that the pool is great or and the hot breakfast varieties are so good. No, it's the staff who can "make or break" a hotel experience, and Jonathan Davidson of the Radford BW is a ringing example of how best to meet traveler needs, including untangling, policy matters of an on-line hotel booking service as well as knowing how to respond to the allergy-driven culinary needs of a father and his 16-year old son. Davidson, it turns out, is a business student at Radford University, and he clearly knows "marketing." The BW corporate recruiters ought to be wooing him to become a BW Regional Marketing official, since he obviously knows the business and could enlighten many others in the hospitality industry! (White they are at it, BW Corporate ought to think hard about partnering with Radford University to ensure they get other enterprising business students to work for them at their hotel). Finally, kudos go to Radford BW General Manager Teresa Orange...who obviously knows how to run a hotel for the benefit of the customers while simultaneously making a nice profit for the company that owns the hotel.

"Price explained ... "

2
26/06/2016

Was given a reduced room rate because it did not have blinds only a blanket to cover the Windows which was fine. We were tired so we just wanted to get to sleep. When we got to the room the toilet was broken, shower was dirty, and towels were stained! Front desk was very nice at check in and check out, I didn't bother to complain. I just learned my lesson for further visits. (I'll stay in Blacksburg)

"My Oppinion"

4
24/06/2016

They was in renovation, and was a little bit noisy. But for one night it was OK, Price a little to high. It was a surprise when they do some renovation inside the hall way, it will be appreciated if we know in advance so we can decided if it was convenient for us to stay or not when we reserve a month in advance for the room.

"Guest "

4
23/06/2016

Very friendly atmosphere. Hotel is under renovations however, existing rooms are very clean and well kept. Beds are extremely comfortable!! FREE breakfast with eggs, sausage, biscuits, & waffles etc.. Exercise during your hotel stay will be limited as there is only 1 working machine out of the 3 available. Need creativity in your workout. Forces you to get out and explore the many parks in the area. Overall the biggest bang for your buck!

"Very nice renovations underway"

4
15/06/2016

Building in reviews looked very historic and attractive. Upon arrival staff was very helpful. About 1/2 of hotel rooms have been renovated and are quite nice. New king bed very comfortable and room well appointed with new furnishings. Free breakfast and wi fi. Would definitely recommend.

"Pricing"

2
14/06/2016

It's a shame that you take advantage of people in town for the state high school tournaments. When I logged on the website to get my reservation the date automatically came up June 3rd. Pricing for that date was in the $80-90 range. When I set the date to June 9th (tournament time)the rate doubled with no discounts allowed. Shameful!!!! I am in the gasoline business and we are not allowed to price gouge during time of shortages. Also, I know you were remodeling, but the paint smell in the room was really bad.

"Off the interstate"

4
07/06/2016

This best western is about 2 miles away from the interstate but is a good place to stay, the rooms are new, have been remodeled and updated, the staff were nice, breakfast was good several choices, inside of motel looks better than outside, no close restaurants near by , not in walking distance

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for choosing our hotel for your stay. We appreciate all feedback from our guests! We hope to see you again soon.

"Hotel is undergoing renovations right now."

2
24/05/2016

The hotel is undergoing renovations and the hallways have a strong new carpet and paint smell. The original room they gave me was dusty with dryway crumbles on the carpet and dust in the sink and bathroom.. Also a black ink? spot on sheets where the covers were folded down. They gave me a new room when I asked to change.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for taking the time to review our hotel. We apologize for any inconvenience you experienced due to the renovation. We hope you will visit us again when everything is complete. We hope to see you soon.

"The hearty sounds of remodeling at midnight."

2
20/05/2016

Looks like they are doing some nice improvements to the dated finishes. Bad thing for me is that I'm a construction manager and after a day on the jobsite I'd rather not go "home" to a construction site. I was given an ADA room, which isn't that big of a deal but the whole experience has been a comedy of errors. After waking up with a splitting headache the second night I told the girl at the front desk on my third evening there that I would be checking out in the morning. She was preocuppied with a 'friend' at the counter and didn't input anything on the screen so I went back the next morning to make sure someone understood that I was checking out and why. Same girl at the counter, she had gone home and come back and I'm not sure she input anything at that time either, just kind of made a waving motion in the direction of the PC. lol I left after 3 nights and now the management has refused to refund the remainder of my two week reservation. My office was unable to get the refund so now I'm going through the chain of command to have the balance of unused nights removed from my credit card. Never had a problem like this with any Best Western I've stayed at or any other chain for that matter. Will update as we work through this matter.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
We apologize for the inconvenience you experienced during your stay. There are cancellation policies we must adhere to and charge accordingly. Had we known the renovation in the area of your room was a problem, we could have moved you to a quieter part of the hotel. We hope you will visit us again.

"Not great, but not bad"

3
14/05/2016

I'll get my biggest beef out of the way first. We stayed here for graduation. I expected rates to be inflated but not to the ridiculous $250 a night! I don't know if it's the local management's decision, or a corporate thing, but shame on them!! This place is definitely in need of renovations, but it was clean and the beds were comfortable. They have really nice pillows. When first entering our room the smell of the air freshner that the maids must spray to cover the 'oldness' was overwhelming, but in time dimished and was bearable. The cookies, lemonade, and popcorn in the lobby were a nice touch. The breakfast was about what you'd expect, but was good. Thank you for putting out the shredded cheese for the eggs :-) I had an issue with our credit card being charged for a friend's reservation who didn't cancel, but with little argument it was politely resolved and refunded.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for choosing our hotel for your stay. We appreciate all feedback from our guests! We hope to see you again soon.

"second time and no better"

2
12/05/2016

Stayed here a year ago and was not very good. Requested two beds but given a room with king instead. There was hair in the bed which we had to change ourselves. The room dirty. We were told that renovations would be made by next year for graduation.so we thought we would give it another chance-BIG MISTAKE. Given a SMOKING room that has not been renovated and it reeked. The furniture was falling apart and DIRTY. We had to go buy air freshener didn't help much.Thought a Best Western would be good, not this one. Will never return to this hotel.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept my apology for your unsatisfactory stay with us. Unfortunately, reservations from 3rd party sites sometimes default to what is available. In this case it was a smoking room. You are correct that those rooms have not been renovated yet but will be in the future. We hope you will consider staying with us again.

"Convenient location to University, making changes"

3
06/05/2016

We have stayed at this motel several times traveling down to Florida and returning north. We were pleased to see the mgmt. is finally putting some effort in the upgrading the rooms. Rooms are small and using my computer was not easy. No convenient electric outlet. WiFi was slow. It was also cramped in the room trying to use the table provided for computer use. Sitting right in front of the A/c unit was uncomfortably cold. There are few places to stay in Radford, so we will probably use this BW again, but wish it would finish upgrades.

"Not quite cheap and cheerful."

2
10/04/2016

My original plan was to stay at a Best Western Plus further north in Roanoke. Since, however, I was going to Carowinds the next day and just needed a place to sleep for a few hours, I figured I'd save some money and decided to book this hotel here in Radford. Was it worth the savings? Well, in a word, no. I arrived some time after 11 PM after an arduous drive from southeast Pennsylvania (Virginia, as it turns out, is an interminably a long state to drive through). The front desk agent was very friendly and even offered to give me a few send-off breakfast items in the event I left before 6 AM, which I did. Things started to go a bit awry when I asked about using my Best Western Rewards card number. She assured me that I couldn't, though I remained resolute that the Best Western Plus I'd be staying at in Charlotte would take it (they did, but I'll cover that in my review of that place a little later). On the way up to my room, several signs were posted requesting guests to pardon the renovations the hotel was undergoing. This was made abundantly clear to me as I was hit with a waft of paint fumes in the elevator, and the second floor hallway which smelled like I was touring a busy cinder block factory. Once inside the room, after fetching a second set of room keys as the first set had failed, I was relieved that the smell didn't carry over (though I'd spent so much time attempting to get the first set of keys to work, I may have gone noseblind by that point). My relief was almost instantly stripped away, however, after I quickly spotted a house centipede occupying space on the wall just above the refrigerator. Not a big deal; I simply grabbed a tissue and disposed of the uninvited guest. As I began to look around the rest of the room, I noticed other imperfections, like chunks of carpet missing around the walls, though I gave those a pass on the grounds that the hotel was under renovations and that I wouldn't be sleeping on the floors anyway. To the room's credit, the bathrooms were much more inviting. Neatly trimmed and pretty clean as well. Easily my favorite thing about the room. The shower knob, however, was a complete nightmare to work. It reminded me of an old Atari game controller. Touchy and imprecise, using it was like trying to land a lunar space module. One millimeter to the left, it was boiling; in the center, it could freeze mercury; one millimeter to the right, it could give you hypothermia. By the time I'd adjusted it to a bearable temperature, I reckon I'd wasted enough water to safely and comfortably contain Tilikum. Where things really took a turn for the worse, however, was when I attempted to go to sleep. Inspection had revealed visible stains on the sheets (which I turned in an feeble effort to avoid) and the bed was topped with the world's worst comforter; heavy, itchy and coarse. The cherry on top were the various LED lights that became evident after the lights had been turned out. Maybe this is something that only irritates me, but the dozen or so lights, none of which could be turned off, seemed to glow with the fury of a dozen or so suns. As a result, I got less than two hours of sleep which was broken up every twenty minutes. The next day, I had my season pass picture taken for Carowinds, presumably looking like a gargoyle (though in all fairness, I'm hardly what you'd consider handsome anyway). Here's the point I'm trying to get at: Good things cost money. Many things are cheap for a reason, and it's because they're horrid. And if something is horrid, then no matter what your savings are, it isn't good value. In conclusion, it's still not as bad as the abject horror of my stay at the Comfort Inn in Williamsburg, VA last year, but that by no means automatically qualifies it for a passing grade. I would only recommend it if you bring your own comforter and a set of black stickers to cover the annoying lights. Otherwise, spend your money on a more expensive, better hotel and you'll be much better off. A good night's rest and your happiness is worth the investment.

"Nice place, a few problems"

3
05/04/2016

The place was nice clean. The continental breakfast was top notch. There was water that lesked out if the celing in the bathroom over the commode I called about it and was told by a nice man this had been a problenm today he would have keys fixed and move us this was 9:00pm did not want to move everthing and our dogs, so he said they would have someone look at it tomorrow. Next night the same thing. I mentioned at checkout and I was just blew off. the pool are was not good

"bugs in room"

2
04/04/2016

Ants and bugs within room, and bad smell, usually not like this and have stayed here multiple times over the years. Seems to have gone down hill quite a bit and this was what the group of people I stayed with thought as well.

"Was impressed, good rate, quiet, easy in and out"

5
26/03/2016

Hadn't stayed at a Best Western in many years, usually staying at LaQuinta due to their no-extra-fee for pets policy. Our dog passed away almost 3 years ago, so since we were driving from NYC to Asheville, I looked for a place on 81 about 7 1/2 hrs away, about my limit and the pet policy wasn't an issue (In fact, I don't even know what theirs is). We were very impressed over some of the little things such as: the refrigerator was actually TURNED ON and it WORKED (we always travel with some odds and ends in a cooler and it was nice to actually use the 'fridge); the breakfast items included eggs, sausage, biscuits.... rather than the usual waffle, cold cereals and white bread for toast. So both hot and standard items were a plus. Clean, quiet, very decent for under $69 (which is now apparently the "low" end of the market). AND the TV actually had MSNBC, Food, Comedy Central rather than the standard broadcast lower tier, 10 sports and 3 Fox Noise stations. Bravo! (pun intended). The LQ was across the street and the rate was about $20 higher. So, very impressed and I will be comparing BW rates now more aggressively. And if other BWs are as pleasant as this one - and for that rate ... we'll be choosing them more often. PS One footnote they are in the midst of renovation but it didn't occur while we were there.

"Quiet surroundings"

5
23/03/2016

I like this hotel for it's location. It's away from the interstate and has a country setting. The indoor pool and hot tub and a good draw point also. Breakfast is fairly good and lots to choice, and popcorn in the evening in the lobby. I like the little cafe down the street also.

"Great stay for our group"

5
18/03/2016

We needed a place close by Blacksburg High School for a weekend event. The rate was great, the staff was very accommodating and the breakfast was delicious. Like - scrambled eggs, sausage, biscuits and gravy and more. Rooms were comfortable and ours had a fridge and microwave. The staff opened breakfast for us a few minutes early so we could leave on time to make our event. Next time we are here - this is where we will stay!

"This IS where I'll stay when I go back to Radford."

5
29/02/2016

I was very pleased with my stay. I stay in a lot of hotels, and find most staff just down right stupid, if not unpleasant. I know I have friends in Radford after staying here, and I will not consider another place upon my return. Very hot showers and a comfortable bed is what I'm looking for, and I got them both here. I enjoyed the hot tub a few times. But what surprised me the most is how caring the staff was. When we were snowed in, they went to the store to provide a hot meal (over and above the hot breakfast) for stranded travellers. Thanks to all of the staff there for all you guys did. Hope to see you again.

Teresa O, Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your feedback and we hope to see you again. We really do have a great staff!

"Short Stay"

4
29/02/2016

Being Radford is a small town there is not much of a choice for hotels. We chose the Best Western because of reviews we read and because it was only 5 minutes from our granddaughter's apartment. We found Best Western to be very clean, the room we were in #110 was very spacious, clean and the beds very comfortable. Has a continental breakfast, heated pool, hot tub, fitness center, meeting facilities and plenty of parking. The staff was welcoming and very helpful. Best Western is also very close to the town of Radford and the University. We enjoyed our stay.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your feedback. We hope to see you again when you visit your granddaughter!

"Not Clean"

1
22/02/2016

Room we checked into was not clean-beds unmade and pillows not on the beds Second room-bathroom not clean-used towels and sanitary napkins in trash can-Soap opened and left on the sink Heating system would not shut off we could not adjust-had to open the window Cancelled our second night stay-

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
We apologize for the problems during your stay. I'm not sure what happened but I will certainly look into it. Please consider staying with us again so we can show you we really do care about our guests.

"no amenities"

1
15/01/2016

we were promised pool and hot tub and they were out of service. no business center because the computer had been stolen. no safety - if the computer stolen then what else? mattress old showerhead inadequate breakfast inadequate (not as much choice as others

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Unfortunately our pool was under renovation at this time. It is now up and running and looks great! Please consider staying with us again to see our new look!

"Convenient Location but"

2
02/01/2016

A mistake by the front desk of giving out our room to someone else was very unnerving. 1st time that has ever occurred at a BW. The motel is convenient to our travel plans, but it needs updating in the rooms especially the bathrooms

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
We apologize for any inconvenience you experienced. We are currently under renovation and would love for you to visit us again to see our new look!

"hotel Review"

2
01/01/2016

This is an old hotel. Where to start? Terrible WiFi: lost my s-l-o-w connection after 45 min…no desk, no outlets at all in room to plug into, thin blankets with no bedspread, no grab bars in shower, bathroom fan in my room very noisy, light switches worn out and hard to use. Breakfast had no warm eggs or bacon.

"Best Western, Radford"

4
29/12/2015

The room was comfortable. Heater was loud. Staff, all of them were exceptional. The breakfast was great. Room was clean. Mattress comfortable. Price met good expectations. I would stay here again just for the staff. It is wonderful to have such great customer service.

"Daughter's graduation from Radford University"

5
21/12/2015

Wonderful stay. Make your reservation in advance! We have stayed here many times. Always a good stay. Breakfast is hot hearty and delicious! Staff is helpful and kind. checkout efficient. Made our weekend extra special.

"My hotel experience"

5
16/12/2015

My hotel room was good. The beds were comfortable. Service was good. I checked in and out easily and quickly. there was a pool which we thought was good. The breakfast in the morning tasted good, but didn't have a good variety of foods. the pillows are comfortable and abundant. The maid service was good and they did their job well. It was quiet in our room. We liked that it had a nice window with black out curtains. Also that there was a air conditioner and heater!

"Off the Beaten Path Gem"

4
06/12/2015

Located in this quaint college town of Radford, VA, this pleasant hotel is off the interstate and about 60 miles from Roanoke but it is worth getting off the beaten path. Restaurants are close and the town is lovely. Hotel is clean and staff were very friendly and helpful. Pillow were awful, but that was the only blemish

"Nice room and good breakfast"

4
03/12/2015

Very good overall. There is no restaurant, contrary to what the website advertise. The rear door was found insecure, the same occurred last year. The staff are very pleasant and helpful. The shopping district is relatively close by.

"Home away from home"

5
25/11/2015

I work about 100 miles from my home. Because of this, I spend around 3 nights a week in this hotel. The staff always goes out of their way to meet my needs. Most of them greet me by my first name when I check in. I feel like this is my home away from home.

"Could use some renovations"

4
22/11/2015

Hotel was ok, but could use some renovations. Front desk agents were very friendly and helpful. Carpet is old, walls need repair and paint along with some other things. Room was clean. Bed was comfortable. Area is quiet.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for your recent review. We value your feedback and are currently in the process of a complete renovation of the property. We hope you will visit us again and see the improvements made.

"Slipped but corrrecting"

3
21/11/2015

This facility is a well established Inn in a nice college town setting in the Shenandoah. We have stayed here before and we a little disappointed that the bathtub appeared to not have been cleaned to the usual standard. The rest of our room was fine. We also noted the corridor carpeting was looking like it needed a good cleaning. I mentioned these concerns at checkout and the desk clerk thanked me and made several notes. She indicated they had very recently made changes in housekeeping staff because of these issues. She also indicated that all the carpeting was in the process of being replaced. I felt comfortable that the issues are being addressed and will schedule another stay on a future trip. Traveler Tip. Check prices ahead of times. When there are events at the college the room rates can be significantly higher. At other times it has proven to be a good buy.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for taking the time to review our hotel. Your feed back is important and we are in the process of addressing the issues. We hope you will stay with us again to show we are committed to making your stay an enjoyable one.

"Close to Radford University"

3
03/11/2015

I stayed at the Best Western Radford Inn for 8 nights. Nothing special about the hotel. Good room for a good price. The breakfast was better than I had hoped for. Scrambled eggs and sausage was available every morning in addition to the standard continental breakfast fare. The water pressure and hot water in the shower was very good. Ventilation of the bathroom was almost not existent, so best to leave the bathroom door open when showering. The only two issues I had during my stay was that the room keycard failed to work twice in the week during my stay and there was a strong smell of bleach in my room when I first checked in. That smell disappeared after the first night however, so I did not report it to the staff. If I have business at Radford University in the future, I will almost certainly stay here again.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for taking the time to review our hotel. Its such a pleasure to hear from guests like you! We hope to see you in the future and if I can be of any assistance please let me know.

"Radford Best Western"

3
26/10/2015

Nice staff, unkempt hotel. Good location, great walking areas. Exterior doors do not lock. Efficiency building not up to par with cleanliness. Staff poorly dressed, towels felt rough on skin. Good price but you get what you pay for. While staff are friendly, they don't have a quality hotel product to endorse.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept my apology for the issues during your stay. We strive to maintain high standards but this was evidently overlooked. Thank you for bringing it to our attention and we hope you will return and see the improvements in service we have made. New department managers have been brought on board and a complete renovation is scheduled for early 2016. We hope we will see you then.

"I'd stay further away. This place needs an upgrade (for the cost)."

2
19/10/2015

My wife and I stayed here after going to the VT/OSU game this year. We typically stay 20 minutes further down the road, but tried to stay closer to Blacksburg since the game wasn't likely to wrap up until after midnight. Tried to check in post 3 PM after calling ahead to make sure room was ready. We were at least 5th on the waiting list. Eventually, we checked in after 12:30 AM to find a room that was most certainly a smoking room at some point. Combine that with a competing moldy/musty smell and beds in need of an upgrade. If we were paying $49 a night, it was exactly what we would have expected. But at more than twice that - it was a disappointment. The breakfast was the best part of the stay.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept my apology for the issues during your stay. We strive to maintain high standards but this was evidently overlooked. Thank you for bringing it to our attention and we hope you will return and see the improvements in service we have made. New department managers have been brought on board and a complete renovation is scheduled for early 2016. We hope we will see you then.

"A gem in the virginia mountains"

4
18/10/2015

Have stayed here twice in last 45 days. Received room we requested both times.Clean .Adequate towels that even spouse does not request additional.Indoor poll was down for maintainance recent visit,but on previous visit was extremely clean and spacious along with hot tub. Indoor corridors with elevator provides secure passage to pool and breakfast area. Breakfast was standard plus but was replenished continually by two staff. Walking area with sidewalk at rear of property.We will return twice annually going foreward

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for taking the time to review our hotel. We strive to maintain high standards and it is guests like you that make our day! Thanks again

"brd not made"

3
16/10/2015

phoned 8 hrs before and ordered rooms, she said everything was good to go, arrived in my room and old sheets were on chair and no new sheets were on bed,had to get house cleaning to come to the room at 7pm to put on clean ones also had to kill bug climbing up the up the wall.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept my apology for the issues during your stay. We strive to maintain high standards but this was evidently overlooked. Thank you for bringing it to our attention and we hope you will return and see the improvements in service we have made. New department manager have been brought on board and a complete renovation is scheduled for early 2016. We hope we will see you then.

"Disgusting room 161"

1
10/10/2015

This place was so disgusting that I can't understand how they are even open. We stayed on 10/09/2015 because it was the only room anywhere in the Blacksburg area. Upon arrival at 3:15 pm after driving 3.5 hours there would be a 20 to 30 minute wait for the room to be prepped. This was told to (3) other people at the same time. We went straight to VT for the game and upon return we entered our room #161! If you stay anywhere near Radford avoid this place. And yes I do have pictures!

"Did not support request for non-smoking room initially & no restaurant on site"

2
05/10/2015

Booked on Best Westerns website well ahead of time and requested non-smoking room. Arrived during the evening, but not late, and my reservation was found upon check in and verbally asked for confirmation that the room was a smoke free room. Received the confirmation and the room key cards and was instructed where to find the room. Was however very surprised to see an ashtray in the room plus quickly recognize odor from smoking PLUS hear a sound from above that sounded like a laundry machine. Walked upstairs to see if I could find the reason for the noise but could not find anything obvious. Combination of odor and noise lead that I walked back to the reception in the main building and asked for another room, and again asked for a non-smoking room and quickly received a room change to another room in the same building but on the other side. Walked back and found that that room also had a slight odor and that the temperature was colder than the corridor so I tried to turn on the heater but was not successful so I went back to the reception again and asked for another room. The receptionist went to check on a room in the main building to see if it was cleaned which it was so he change the access cards again PLUS confirmed that the separate building has few non smoking rooms but is otherwise is open for smokers. No excuse was offered for my trouble and found later on that hair drier not worked! Last but not least, this particular hotels page on Best Westerns website indicated a Mexican restaurant on site but this had been closed for at least 3 months. Conclusion is that this is not a hotel that I will choose again unless no other is available for reasonable cost PLUS I would request a room in the main building!

"Would not cancel reservation during State of Emergency"

1
02/10/2015

There is a state of emergency declared for the south-west portion of Virginia and reports of bridges being washed away in Radford. When I inquired whether I could cancel my reservation on the day of due to the inclement weather and not wanting to make the trip I was told that I would be charged the full rate of the room. I understand that's the policy, however, in these conditions I would expect any decent business to make an exception. Poor customer service is a cultural issue, I am willing to be it extends into the rest of their business.

"Radford Inn"

4
27/09/2015

Very good place to stay I do stay there quite often on business and am happy with the overall condition and the staff in that hotel I am a long haul trucker and do stay in motels all over this country and in Canada so I suppose in that respect I consider myself an expert in Hotel quality and this one is in the top three

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Thank you for the kind words and your business. We have been doing rentovations to make the stay a little more pleasant. We hope to see you soon.

"Second rate..."

2
25/09/2015

I was disappointed in my stay at this hotel. When I pulled back the sheets at bedtime, I discovered 3 black human hairs in the middle of the fitted sheet... their color made them very easy to see... how did housekeeping miss them? In the morning, I discovered an empty can of beer in the bottom of the bedside table. I brought the problem with the hairs to the attention of the young man behind the counter in the lobby. He seemed to make a note of it, but didn't offer an apology of any kind. The room & linens were otherwise clean. And a minor complaint.... the landscaping was not being maintained. The complementary breakfast was about average. I was disappointed that yogurt wasn't offered... but that's an observation, not a criticism. I would not return to this Best Western...

"Horrible Disinfectant Smell"

2
14/09/2015

The entire hotel and especially our room smelled so strongly of disinfectant/air freshener, that it made it impossible to sleep as I felt like I was being poisoned. I almost went out and slept in my car and would have left and gone somewhere else but every place else was booked that night.

Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
We apologize for the issues that you had on your recent stay with us and hope that you will continue to stay with us. Thank you for your feedback, we apreciate your business.