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Best Western Hotel Zen, Quito

Av. 6 de Diciembre N26-112 y San Ignacio, 170517, Quito, Ecuador - See on a map
Best Western Hotel Zen - Fachada The Best Western Hotel Zen is ideally located in the center of Quito. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Hotel Zen brings together Buddhist symbolism and on the other hand, art from the Ecuadorian Pre-Incasic Culture, Valdivia. The hotel is located in a commercial and residential area, close to the most important business and financial centers of the capital, along with restaurants, shopping malls, public transportation, just 25 minutes away from New Quito International Airport, and 15 minutes away from the old town. Experience an innovative concept in the field of hospitality in the city of Quito, the butler service, which will be available throughout your stay. Our butlers will help you to schedule and confirm your business appointments, buy museum and theater tickets, coordinate tours inside and outside the city, among many other services that will make your stay pleasant. The Best Western Hotel Zen is the first sustainable hotel in the city that does not use fossil fuels in order to operate and has a negative carbon footprint because it uses a building that has been completely rebuilt. It also has a technological water heating system called Heat Pump, LED lighting throughout the building and applies a waste recycling system. Our 47 rooms are equipped with a large work area, access to high-speed internet, phone, safe deposit box, and mini bar. Room service is available from some of the renowned restaurants in the city. Guests will also enjoy a free full breakfast in our cafeteria from 6 a. m. until 10 a. m. , as well as our business center and fitness facilities. ENJOY OUR 15% DISCOUNT FOR ALL OF OUR GUESTS in every tour from Quito Tour Bus or Best Trip Ecuador.

Best Western

Hotel Zen

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 200 guest reviews
NOTE ISSUED
Excellent
130
Very Good
56
Average
9
Poor
4
Terrible
1
REFER TO NOTICE
Business Business
86
Couples Couples
54
Family Family
20
Friends getaway Friends getaway
15
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fantastic place, great staff and breakfast!"

5
User 11/09/2019

This hotel was the perfect choice for us. Comfortable, specious room with an amazing view of the city. Delicious breakfast, and centrally located, walked to lunch to a cute place nearby. The staff was attentive and very helpful. Will definitely stay here again.

"Perfectly quiet back suite was perfect!"

5
Catherine H, Portland, Oregon 03/09/2019

Our family of three had a wonderful stay for almost a week at BW Hotel Zen where our top floor rear room was beautifully appointed, clean comfortable and quiet. Full, delicious breakfasts every day got us started and great front desk support and associated tour guide Manolo led us to the best of Quito! We'd stay there again!

"Excellent choice"

5
Global68485387509, Middletown, New York 09/07/2019

While it might not be the prettiest hotel on the outside, once you walk through the doors, you will be pleasantly surprised. The rooms are large and very well kept. The personnel are extremely helpful and very pleasant. There is tremendous value for the price you pay if you were staying in a more expensive hotel.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your stay is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Your comments push us to do our best effort every day, on behalf of all staff we appreciate your preference and have allowed us to serve you. Thank you again for taking the time to complete the survey we appreciate it. Erik Reyes

"Modern classy"

5
User 04/07/2019

This hotel is in the heart of Old Town, everything is up to date and modern, the service is outstanding, complimentary breakfast hearty with a variety of items both warm and cold. Delightful 2 day stay.!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Alfred Thank you for completing the survey regarding your recent stay at our property. Your stay is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your comments wich push us to do our best effort every day, on behalf of all staff we thanks to you for your preference and have allowed us to serve you. We hope to see you soon and stay with us. Erik Reyes

"Small hotel with plenty of extras"

5
rizzodarat, Toronto, Canada 11/05/2019

Very nicely maintained hotel with all the modern touches, Room was extremely nice with a view of the mountains. Walking distance to tourist area. Smoking terrace on roof for smokers. Most light in hotel were motion sensor operated. Best of all hotel staff were extremely attentive and super friendly and helpful with directions. Hotel also held my luggage after my checkout as my flight did not fly out till later, Hotel ZEN made me feel extremely welcome and made my visit to Quito very easy. Hotel also has free parking if you have a vehicle.

BWHotelZen1, Gerente at Best Western Hotel Zen, responded to this review
Dear Rizzodarat, Thank you for completing the survey regarding your recent stay at our property. Your stay is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Erik Reyes Hotel Manager Best Western Hotel Zen

"Wonderful staff!"

5
User 25/03/2019

The staff here is wonderful! Our passports were pickpocketed right before arriving at the Best Western Hotel Zen (on a local city bus). Both Cristhian and Rene, who worked the front desk, were extremely helpful in assisting us during this distressing time. They made calls to the police and the embassy for us and were very accommodating. We eventually even located our passports! We were very impressed by the service we received at this hotel - the staff made all the difference! The rooms are clean and simple. The complimentary breakfast is very satisfying. We were very happy with our stay at this hotel and we strongly recommend it to any other travelers!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Wtgurl, We really appreciate your visit and we were very glad you solved your passports problem. We were very pleased to help you. On behalf of the management and staff of the Best Western Hotel Zen Quito we want to thank you very much for your fabulous comment. Your opinion is very important to us. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. Thanks again for your time and preference to our hotel. Warm regards from all of us. Verónica Guerrero Administrator BEST WESTERN HOTEL ZEN 70207 Property

"Great for a short visit"

5
villarstein, Bogota, Colombia 20/03/2019

This is a renovated building with modern comfortable rooms and nice beds. They only offer breakfast but have plenty delivery options. This is a hotel for a short visit and excellent for business travel. They are friendly and can arrange airport transfer.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear villarstein, Thank you for completing the qualification regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review in TripAdvisor and for your good qualification. We appreciate your loyalty to our brand. Warm regards from all of us. Sincerely, Veronica Guerrero Administrator BEST WESTERN HOTEL ZEN 70207 Property

"Breakfast buffet included"

5
User 19/03/2019

Great place with collective bus stops outside the hotel, peacefully at night. And near to the many parks(the house of glass, la Carolina, La Basilica, etcetera .) The breakfast is a "jackpot" a variety of fruits breads ceviche coffee soups cheese.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear armandovelasquez, Thank you for completing the qualification regarding your recent stay at our property and for your nice review at TripAdvisor. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the qualification. We appreciate your loyalty to our brand. Warm regards from all of us. Sincerely, Verónica Guerrero Administrator BEST WESTERN HOTEL ZEN 70207 Property

"Very Nice Hotel"

5
RockinCuenca, Cuenca, Ecuador 09/10/2018

It was great to stay in such a clean and spacious room. One block away is Supermaxi, a huge grocery store American-style. Across the street is a nice coffee shop with homemade humitas, tamales and other delicious dishes. Love this Best Western. Great value for the money.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear RockinCuenca, On behalf of the management and staff of the Best Western Hotel Zen Quito we want to thank you very much for your fabulous comment. It was a pleasure to have your visit and it is very glad to know that you enjoyed your stay with us. Your opinion is very important to us. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. Thanks again for your time and preference to our hotel. Warm regards from all of us. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"Great value in Quito"

5
katiewalks, Winnipeg, Canada 01/10/2018

As a BW reward member I have stayed at many Best Westerns in Canada and US and this was a great one. We had a huge room overlooking the city ( upgraded due to being a member) and the staff were fantastic. We were close to a restaurant area, 10 minutes taxi ride away from the historic area and chose to walk home (4-5 km) as we are walkers. Breakfast was great, and typical of the Ecuador breakfasts served. The cost was very reasonable. Staff helped to arrange a last minute day trip on our departure day to the Equator museum. We would stay again!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Katie W., It was a real pleasure to have a BW Rewards member so happy and delighted with our service. On behalf of the management and staff of the Best Western Hotel Zen Quito we thank you very much for your fabulous comment. Your opinion is very important to us. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. We hope you will come back and see us in the near future. We will be wainting fot your visit. Thank you again for taking the time to complete the qualification. We appreciate your loyalty to our brand. Warm regards from all of us. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"Nice hotel with 5star service"

5
Minine22, Zürich 05/05/2018

We spent totally 3 nights in BW Zen hotel. The rooms are very clean and comfortable, whereas it could be quite noisy due to the traffic on the road in front of the hotel. Nevertheless, we had a very nice stay there, especially thanks the really excellent service. All the staff is very kind, helpful and client oriented. A special thank and hug to Natalia and Angel who made our stay just wonderful!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Minine22, Thank you for completing the qualification regarding your recent stay at our property. It was a pleasure to have you as our guest. On behalf of the management and staff of the Best Western Hotel Zen Quito we want to thank you very much for your fabulous comment. Your opinion is very important to us. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. Thanks again for your time and preference to our hotel. Warm regards from all of us. BEST WESTERN HOTEL ZEN 70207 Property

"nice Hotel"

5
User 20/04/2018

good Hotel with all the services good infraestructure, the personal is oriented to give a good experience to the visitor. rooms with all the services internet good speed inside all the furniture looks like new.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear diegoaperezs, Thank you for completing the survey regarding your recent stay at our property. It was a real pleasure to have you as our guest. At Best Western we care a lot about the satisfaction of our customers and we think it is very important to know your opinion about us. Your point of view is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are very happy for the good experience we gave you at our hotel. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind regards from all of us, 70207 Property Best Western Hotel Zen

"Great views from room!"

5
violet_, Canada 28/02/2018

I stayed here for 3 nights before my trip to the Galapagos. My room was very clean and modern with a floor-to-ceiling window that had a fantastic view! The wifi was excellent. The ladies at the front desk were very helpful with booking tours. One of the stops for the hop-on, hop-off bus is a short cab ride or walk from the hotel. A staff member helped me order dinner one time from the delivery menu and a security guard escorted the delivery guy to my room to give me my food. A security guard was always present at the lobby door which made me feel safe. Jose, the hotel's driver, gave me a ride to and from the airport. He was friendly and professional, telling me interesting facts about the city in Spanish and pointing out different sights during the ride. I liked the breakfast buffet, which had a good selection of food. The breakfast lady was also very nice!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear kat24011, In the name of the management and staff of Best Western Hotel Zen Quito we want to thank you very much for your fabulous comment. Your opinion is very important to us. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you as well for future guests. Despite being a 4 star hotel, our goal is always to provide excellent service and exceed the expectations of our guests with a 5 star hotel service or better. We would like you to consider Best Western Hotel Zen as your home in Quito-Ecuador and to us as your family. We hope to have your visit again. Thanks again for choosing us. Warm regards from all of us. BEST WESTERN HOTEL ZEN

"Perfect stay in Quito"

5
QQlovesTravel, Hong Kong 30/12/2017

PRO: - Spacious and clean room - Strong WIFI - Hot water with pressure - Good breakfast - Helpful staff - A mall with supermarket just across - Fast food within 10 mins walk which open till late - It was my birthday the day i checked in, and they have complimentary fruits for us CON: - Not located in historical centre

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Guests, Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards from all the Staff and Management of the hotel. HAPPY NEW YEAR!!! Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"great hotel and staff"

5
O4896VDdonaldb, aspen, United States 20/10/2017

Great rooms, modern and clean. Some reviewers complained about the street noise. This is Quito. It's loud everywhere. This is actually the quietest Quito hotel I've stayed in. Yes some "white" street noise, but no barking dogs, roosters, or car alarms. Just the hum of a city street. Ask for a room in back and it's quieter. Bring earplugs or play "rain sound" app on your phone.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear O4896VDdonaldb , Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards from all the Staff and Management of the hotel. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"Clean, helpful, welcoming"

5
Katrina W, Bangor, Maine 03/10/2017

We couldn't have been more pleased with our stay at Hotel Zen. Our Spanish is not so strong but we had no problems at this hotel - the front desk even helped us order pizza. The room was clean and quiet, the view was lovely & the shower was huge. Breakfast was great, so fresh and again - everyone was super nice.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Katrina W., Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to express your opinion. We appreciate your preference and your loyalty to our brand. Warm regards from all the Staff and Management of the hotel. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"A good option"

3
kisti335, United States 05/09/2017

Rooms here are very nice, the design is good. Minimalist but also thoughtful, with regional character. I stayed here twice, second stay about 2 weeks after the first. I found my second stay less enjoyable for a few reasons. Firstly, they gave me a room directly next to the elevator. Previously I had stayed on the other side, which I recommend asking for. Somehow the set up of the rooms on that side feels better, might be feng shui or something. Although the room was the same size and looked identical (with everything reversed), the room next to the elevator felt smaller and less inviting. My fellow guests on that floor were also extremely noisy late into the night then, on my second stay. I don't see why they couldn't have given me a room on a more tranquil floor. I don't think they were very crowded. Also on the second stay, breakfast was totally different. On my first night, breakfast options were delicious. Next time, not edible in my opinion and I was stuck with just coffee and fruit. Beautiful views though. Good location. Good wifi. I got an airport pickup from them on my arrival in Quito and everything went smoothly with that. Turned out to be just $3 more than what standard taxi rate would have been. So, worth it for the sake of someone being there to receive you and knowing exactly where to take you etc (I arranged this by calling the hotel). Most staff quite alert and attentive. I slept well here. You can open a window in the rooms which to me is always a major plus. I think I would go back again, the price is right. It's not luxurious but a fine option and good value.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear kisti335, Thank you for completing the survey regarding your recent stay at our property. Sorry about the inconvenience for the noise and the location of the assigned room. You can always ask for a room of your preference. We will keep your comments in mind ir order to improve our quality of service. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, BEST WESTERN HOTEL ZEN 70207 Property

"Very clean, convenient, modern hotel"

4
Frank1128, Louisville, Kentucky 19/07/2017

Hotel Zen is conveniently located in north-central Quito. Staff was professional. The rooms were very comfortable, with the exception of noise from busy 6 de Diciembre street. The price on booking.com was good. Breakfast (included) was good, with fruit, eggs, meat, coffee, juice. The hotel is withing walking distance of restaurants and entertainment to the north. Large La Carolina park is also nearby.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Frank1128, Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards from all the Staff and Management of the hotel. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"Best hotel staff in Quito"

5
cynthiacmaher, Phoenix, Arizona 02/07/2017

Staff were friendly, gracious, polite and efficient. They helped us make plans for dinner, walks close to the hotel and a driver for going to otavalo and Cotacachi. We will be returning again in a week as we close out our Ecuador experience back where we started in Quito. I can't recommend this hotel more highly.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Mrs. Maher, On behalf of the management and staff of the Best Western Hotel Zen Quito we thank you very much for your fabulous comment. Your opinion is very important to us. By indicating what you liked about our hotel, you help us to improve even more our quality of service for you, and for future guests. Despite being a 4 star hotel, our goal is always to provide excellent service and exceed the expectations of our guests with a 5 star hotel service or better. We would like you to consider Best Western Hotel Zen as your home in Quito-Ecuador. Hopefully you will visit us again on your next visit to Ecuador.. Thanks again for choosing us. Warm regards from all of us. BEST WESTERN HOTEL ZEN 70207 Property

"The Staff was Incredible!!"

5
Sassquatch S, Everett, Washington 15/06/2017

I was amazed with this hotel from start to finish. The only reason I picked it was because I had “Best Western points” for a free night, which I actually didn't redeem because of my early and very tired check-in. Whatever mis-communication I had, I'm sure could have been taken care of, I just didn't care. The staff is incredibly friendly and accommodating. Daniel at the front desk helped me plan 2 different tours and had advice for self guided walks around the hotel, but the entire staff was exceptional, from front desk and doorman to housekeeping and the breakfast staff. The complimentary breakfast had enough different choices each day and even if there was something I didn't care for, I could find something to eat and enjoy, as well as eggs being offered every morning. I asked for ice and only got a little bit, which was enough, but I would rather just find an ice machine and get it myself, but they didn't have one. The room was great I had a great view, ask for room 901 or 902, the bed was comfortable, and the shower was superb, including the soap and amenities. There wasn't an air-conditioner which would've been nice for about an hour or two in the afternoon and there was road noise that would have quieted by closing the windows, but it really wasn't that bad. I sound like I'm nit-picking, but I feel like I have to find something negative to comment on and it is not easy with Hotel Zen. I would stay here every time I go to Quito, even if the hotel was in disrepair, just for the staff. I worked in hotels and resorts and I know how hard it is to train and staff any business especially a hotel with a lot of varied travelers

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Sassquatch S., On behalf of the management and staff of the Best Western Hotel Zen Quito we want to thank you very much for your visit and for the fabulous comment. Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon at your home away home. If I can be of assistance in the future, please do not hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm greetings from all the Staff and hotel Management. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"Super Staff"

4
Ann M, Logan, Utah 15/06/2017

The desk staff went out of their way helping us. We arrived at the airport after 3+ weeks traveling, low on cash, speaking no Spanish, and thinking the Hotel was meeting us with a shuttle pick up. When a taxi driver with a sign showing Best Western came up to us we thought he was our ride. Since he didn't know English, and we didn't know Spanish asking if he was from our hotel got a positive answer. As we traveled into town we began thinking we were in the wrong car. It turned out that our communications (Spanish/English) had put us in an awkward situation. The desk gal was able to save the problem. The desk continued helping us thru our 2day stay. They are friendly, warm and continued to be so as we needed more assistance. The room was very nice and kept clean. We were on the 7th floor and heard no street noise. Breakfast was super too!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Ann M., Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you as our guest. Your qualification and opinions are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards from all the Staff and Management at the hotel. Sincerely, BEST WESTERN HOTEL ZEN 70207 Property

"Wonderful staff!"

4
traveleugene, Eugene, Oregon 21/03/2017

The Zen is a small hotel that excels in service! The rooms were very comfortable and clean. They offer a fitness center and a complimentary breakfast. The staff was exceptionally caring and helpful. If I go back to Quito, this is where I'll stay!

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Traveleugene, It was a pleasure to have you as our guest. Thank you for completing the survey regarding your recent stay at our property. We really appreciate your review Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

"Great stay"

5
User 14/03/2017

Nice family stay way from home. We had a newborn with us and the hotel supplied a pack and play for the baby to sleep in. Great service and brand new / comfortable amenities. Location is great and breakfast in bed was extraordinary. 100% recommend.

BWHotelZen1, Manager at Best Western Hotel Zen, responded to this review
Dear Mr. Felipe B., Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards for your beautiful family. Best Western Hotel Zen 70207 Property

"Nice hotel. Lots of road noise though "

3
David M, Bristol, United Kingdom 01/03/2017

This is centrally placed and close to lots of great bars and restaurants. Rooms are big with good bathrooms but lots of niggles. Like the temperature of the shower going so hot that you couldn't continue the shower. Or the hole in the wall where the cables for power and TV lead through to the room next door. Not a bad breakfast. Small gym but effective

BWHotelZen1, Front Office Manager at Best Western Hotel Zen, responded to this review
Dear David, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appologize for any inconvenience in your room, we will double check this issues and proceed with the necessary amendments to prevent future complaints with our valuable guests. Thank you again for taking the time to complete the survey and for your remarks. We appreciate your loyalty to our brand. Sincerely, BEST WESTERN ZEN HOTEL Property 70207

"The best in Quito "

5
User 23/02/2017

The best economic hotel I've ever stayed, staff was super professional and helpful! The breakfast was good. The only problem is probably the noise for the rooms on the main road side, lots of traffic, day and night, but it was not a big problem for me.

295nicolasn, Manager at Best Western Hotel Zen, responded to this review
Dear Mike M, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BEST WESTERN HOTEL ZEN Property 70207

"Great Choice"

4
gerson m, sao paulo 31/01/2017

Great choice in Quito; clean and large room and well lit; central location and close to good restaurants and the historical center. Continental breakfast. Suggestion : could offer map of the surroundings with suggestions of restaurants and tourist attractions.

295nicolasn, Manager at Best Western Hotel Zen, responded to this review
Dear Gerson M., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BEST WESTERN ZEN HOTEL Property 70207

"We were amazed!"

4
FL-Jan, Southwest Gulf Coast, Florida 27/11/2016

This was a major surprise. The hotel is beautiful being simple, "Zen" Japanese in it's furnishings. We really appreciated it's small carbon footprint and the big hearts of the employees. It was very pleasant and amazingly peaceful and quiet.

295nicolasn, Manager at BEST WESTERN Hotel Zen, responded to this review
Dear FL-Jan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely.

"Would Rate 10 Stars If I Could"

5
mwork4, Seattle, Washington 29/10/2016

Hands down the best experience staying here!!! We were greeted with coffee/juice, etc and escorted to our room. The hotel is beautiful and the room is spacious/cozy. A great warm shower was a bonus! Breakfast was awesome too! Upon arrival the hotel was able to book us a shuttle to the airport the next morning. The location is central to many restaurants/bars and there is also a large grocery store across the street. We highly recommend staying here!

295nicolasn, Manager at BEST WESTERN Hotel Zen, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronica Guerrero

"Best as the name suggests"

5
Pushkar R, Mumbai (Bombay), India 27/10/2016

I was on the top floor of the Hotel, the views are simply great, good, clean hotel with excellent staff who are always ready to help you. The Hotel is in the centre of the city overlooking a shopping mall.

295nicolasn, Manager at BEST WESTERN Hotel Zen, responded to this review
Dear Pushkar R, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind regards, Verónica Guerrero

"It's really good service"

5
Rita G, Quito, Ecuador 18/10/2016

It's good customer service and excellent place. Hotel is recently going to have 1 year, so rooms are in perfect condition. They do have some agreement with some restaurants so I just called to reception and they delivered my food to my room. Love it!

295nicolasn, Manager at BEST WESTERN Hotel Zen, responded to this review
Dear Rita G, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind regards, Verónica Guerrero

"Great Service and Comfortable Beds"

5
Ocysu, Draper, Utah 18/10/2016

The service at this hotel is outstanding. The rooms are comfortable and clean. The comfort of the bed was outstanding. The windows in each room are floor to ceiling, so ask for a room with a view. The only negative is the street noise can be a problem in some of the rooms. I'm still giving this hotel a 5 since everything else was perfection. This hotel does not have a restaurant, but there are many restaurants and shops within walking distance.

295nicolasn, Manager at BEST WESTERN Hotel Zen, responded to this review
Dear Ocysu, Thank you for choosing Best Western Hotel Zen Suites and for completing the survey regarding your recent stay at our property. Sorry about the inconvenience for the noisy street. Unfortunately we are located on a very busy Avenue of the city. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Kind regards.

"I very nice surprise :-)"

5
seatosky2014, Victoria, Canada 17/10/2016

This was a very nice hotel, new, modern,very comfortable and clean. The staff were first class, very helpful with helping us plan out our day. It was an easy walk to the market and restaurants. It took us 15 minutes to walk to a hop on hop off bus that took us on a tour of Quito, well worth the $15 dollars.

295nicolasn, Manager at BEST WESTERN Hotel Zen, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind regards, Veronica Guerrero

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.