BEST WESTERN CPlaza Hotel,  Quito

3.5/5  - based on 220 guest reviews.
Shyris 1757 Y Naciones Unidas, 170150, Quito, Ecuador - See map
+593 22445305 +593 22251958



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> Room 1

1 adult


Hotel advantages

  • Casino
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Game room
    Game room
  • Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
  • Spa
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 220 traveler reviews
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Located in the heart of the new downtown of Quito, the Best Western® CPlaza Hotel has everything to offer for the discriminating businessman and traveler. The Best Western® CPlaza Hotel is located in front of the Quicentro Shopping Mall, the newest mall in the city which features over 300 stores and shops. A short trip south takes you to the heart of Colonial Quito, established in 1543 or in opposite direction will take you to Equator Line of the earth. Services and amenities in our all suite hotel feature suites ranging from the Executive Suite for an overnight stay to the Imperial Suite for extended stays. One floor is devoted to non-smoking rooms and rooms for physically challenged guests are available. All suites feature one king bed or two double beds. Enjoy your stay.

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Room 1

Guest reviews

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based on 220 guest reviews
Business Business 109
Couples Couples 35
Family Family 33
Friends getaway Friends getaway 15
Solo travel Solo travel 22
Sleep Quality
BEST WESTERN CPlaza Hotel,Quito
  • 2
    « Recent trip to Quito, Ecuador staying 10 days at BW. Location is excellent, next to a upscale shopping mall. Very »

    Convenient for everything. Hotel staff are nice. Hotel facility looks very old and outdated. The bathtub must be more than 30?years old ! The safe deposit box in the room is from 1980 !? Need to modernize ....

    « Excellent hotel, outstanding friendly staff »

    The staff was super friendly and ready to go out of their way to accommodate any special requests... Thumbs up!! The room was very big and comfortable, everything went very well. Always a delicious fresh juice waiting for you at the reception. Location also excellent, next to the Parque de la Carolina, very good for running in the morning.

    « Lots of malfunctions »

    Hotel was full for conference - so full, they claimed they could not change my room (preassigned, zero choice) even though safe deposit box inaccessible (antiquated key system). Colleagues had malfunctions (variously windows and bathroom doors would not close). Electronic access keys took many tries to get into rooms. Breakfast buffet was nothing special. Was stranded on service floor once when 2 waiters switched off lift to load chairs and forgot to switch on again. Disco noise penetrates all rooms. Sound insulation terrible. Good point: they did kindly provide free luggage storage.

    « Good hotel »

    We liked the hotel. The shower temperature varied a bit. Location is very good and the room was very large, a suite. Food in the restaurant was very good and they had a young lady playing very nice piano music in the restaurant 2 of the 3 dinners we had. Breakfast buffets are excellent. We did not like the loud TVs in the restaurant. This is a nice restaurant and the TVs should be replaced with quiet background music in our opinion. At least turn the volume down or off. We noticed this problem a lot in South America - it is also a problem in North America but not quite so bad.

    « Excellent!!! »

    Location excellent, cleanness in rooms excellent, breakfast excellent. Very friendly and professional staff. I highly recommended this hotel. The down sideis that the lobby needs a make over. Well come back to this hotel next year.

    « Bad Stay »

    Walked in room and pulled on Drape cord and Drapes fell to floor.The A/C didn't work and they replaced it with one that Blew more hot Air into room than it blew cold. Asked several times in our 2 week stay for another room and never got one. Will not stay again

    « Good hotel just in the center »

    Hotel is OK but I am sorry to say that the restaurant wasn' t good. Very bad meet and also the service. For the breakfast I was waiting 20 minutes for 2 eggs. And for this level of hotel, in my opinion, should be more variable.

    « Not happy »

    Confusion between what I read online with what I got. It said 2 rooms, 2 beds. What that means is that there is 2 beds in 1 room and the other room is for the living/dining room. Than I changed to the 2 room, 3 beds, that was worst, it was a single room with 3 beds with no divider or living/dinning room, I don't understand. The overall set up was really simple, nothing fancy. It was good, but not very good, I was expecting better. The price is better online, 1/2 the price.

    « Long ago certainly a beauty »

    The Hotel has a great Location just opposite of the Shopping mall and the Carolina park and public transport is right there, too. The interior is old and the lighting is very poor, also in the rooms. Some lamps were not working at all. It certainly has not the standard of a 5 star hotel and would need a big makeover. But we had 2 suites at a very low rate and the beds were very comfortable. The rooms were rather chilly as the windows were not tight and it gets cold at night. It was also rather noisy. The staff was very friendly, but the service in the restaurant was slow and also the staff offen disappears and as there were only few guests we had to wait before we could place an order. The parking lot also was often without staff, so we had to open and close the gates ourselves.

    « Great service, beautiful rooms »

    We stayed in different hotels during our stay in Ecuador, this was definitely the best room and the best service we got. Location is excellent! You are close to bars, restaurants, the mall is accross the street, the two floor city bus tour leaves from across the street, you can walk around La Carolina park. Great hotel! I definitely recommend it.

  • 4
    « A good option »

    The best part of this Best Western is the competent, profesional staff, from the front desk to the travel agent to the guys who get you a taxi. We also enjoyed the charm of this older hotel, like the chandeliers in the restaurant and the colonial-style furniture. We ordered room service one night and the food was exceptional. We felt safe, and our room had both a safe (you must ask the front desk for a lock) and an AC unit. Other reviews mention that the hotel is in need of an upgrade, and this is true. The hot water did come and go during the course of a shower- but it always came back. Our room was on the 4th floor and you could hear some street noise in the morning, but that's as to be expected when you're in the city. We paid about $100 on and, at that price, would stay again.

    « Good budget hotel in Quito »

    This hotel is in a great location in the centre of Quito. Good points: Great location Good breakfasts Friendly service Good price Car park Provided water in the room Not so good points: Decor/hotel and room decor/furniture is dated Shower in the room was poor

    « needs renovation »

    Great location but the hotel needs some work, it looks its age, mattress and pillows are bad...uncomfortables. room size is good, breakfast was short on personnel but food selection was very good. Price was adequate.

    « Beautiful city »

    We decided to stay in Quito for a few days. Truly a beautiful city! This hotel was nice, it's not luxurious but I thought the staff was very pleasant. The room we stayed in had two double beds, big closet to fight our luggages. Great location, right across from the mall, and the mall is huge! Take advantage of the breakfast buffet in the morning, perfect way to start the day before sightseeing.

    « Great Location »

    Hotel looked very Luxurious from the pictures but very outdated. Location is perfect for visiting Quito. Parque Carolina is across the street as well as a shopping center. The stadium is also a short walk. Rooms are ok and beds are small .

    « Outdated »

    This must have been a very luxureous hotel, well not anymore. All you see is outdated and needs a fresh up. Restaurant food is average. Bar is empty. Staff is friendly. Location is great, near to business area and parc Carolina. Price I paid was acceptable, but I don't think I will return here

    « Quito hotel »

    Large rooms we had a suite Large park, Carolina, across the street which is well utilized and has a Botanical Garden Hotel staff very gracious and helpful Breakfast buffet was not included ,but was under $10.00 and was good Taxi's are cheap approximatly $ 25 to the airport and43.00 pays for a lot of local trips

    « Greatly improved hotel. »

    Professional and very courteous staff, fine service, best location, great value. Staff members went out of their way to please and fulfill our requests, we would also recommend eating at their restaurant the food was great and better than in other places.

    « Very Luxurious for a great price »

    I stayed in the Quito Best Western Crown Plaza on April 22-25, 2016. I was given a 3(1/2) room suite with an entryway that had a fridge, coffee maker, walk in closet, a bedroom with a king sized bed and a bathroom with a Jacuzzi tub and shower and a living room with a couch, chairs, and work desk. My room was number 410 but because of the odd way the floors are numbered I think I was actually on about the 7th floor. The room was immaculate and the bed was comfortable. The view overlooks the city and you can see some of the construction going on. There was free wifi in the whole hotel including the room. It was strong and constant the whole time I was there. The hotel is just across from a major park and is very close to a ton of restaurants and bars. It is directly across from a mall of some kind and is centrally located in the city. The lobby of the hotel looks like a European castle. All wood paneling and chandeliers. It is simply beautiful. The staff was fantastic. I especially enjoyed speaking to Andre Romero. Andre is a ball of energy who spoke perfect English. She was always flashing a brilliant smile and gave me a ton of good suggestions about what to see and where to go. Definitely the high light of an already very good stay. I booked the hotel on and paid $323.00 for 3 nights. That price did NOT include breakfast which they said would be $9.00 a day. When I checked in the posted rack room rate was well above $200 a night so I think the booking was a good deal and would suggest seriously considering looking at the TripAdvisor rate.

    « Comfort in a great location »

    The rooms are very nice and very quiet. The location is in front of a shopping center where you can find just about anything. The WIFI works fine. There is a very nice welcome drink the hotel offers its guests. For breakfast there is the option of a buffet or a la carte.

  • 4
    « This Is a Qenuine Enjoyable Place »

    We chose this hotel because of its good location in Quito. Traffic in Quito can be challenging so the closer you can be to things the better. We found the decor very pleasing with warm rich colors and surfaces. This hotel was very quiet. We had no noise issues and a very pleasant environmemnt. The staff was tremendous and helpful. A Real Issue in Quito! Quito is over 9,300 feet in the ar. After about one day, my wife and I developed severe altitude sickness. It is a miserable feeling of unsteadiness and dizziness. The worst is the inability to sleep and anxiety. It is supposed to improve after 2-3 days.Oursnever did so we left Quito

    « Bad experience. Too old. »

    The toilet in the room is not working, this problem is really annoying. In general this hotel is too old. The buffet breakfast doesn't offer a good variety of food. The room is not well ventilated. The good thing about this hotel is the location.

    « Good Hotel in very good location »

    We stayed in this hotel for 6 weeks on a work assignment in Quito. The room (708, corner room) was very big with a separate bedroom. It looks like a one bedroom apartment! Comfortable couch in the living room and big desk to work on. Location is great across from the park and the shopping mall. Staff is friendly and helpful. Our room safe wasn't working and they installed a new one on the same day. We didn't use the break fast buffet but people told us it was good. The air freshener spray other reviewers talk about is located only in the elevators. They installed air freshness that automatically dose. In a small elevator, the smell is very in your face and causes discomfort. Hold your breath!! Housekeeping was good. Nice people and detailed cleaning. (Don't forget to leave a tip on the bed!) Small bathroom but with great shower. The (jacuzzi)i bath is useless. Comfortable bed. WiFi was free and working well. (on occasion it stopped working but it always got back after a while) Good enough to watch Netflix or streaming video. There is one very negative issue at this hotel: what ever you do: DO NOT ORDER ROOM SERVICE!!! We used it once and it was DISGUSTING!! Fries soaking in oil and still raw. The grilled chicken was chewy at best. We only ate the salad and put the rest in the trash bin. I should have asked my money back but didn't want to start a shouting match at the front desk. After sharing my experience with my co-workers, they all had similar stories. I saw even someone in the elevator coming down with his plate of (disgusting) food to complain at the front desk. My advice: don't order room service; go to the little restaurants out side or the terraces at the shopping mall. (see my other reviews) Other than that, the hotel is a good choice.

    « Loud, Loud, Loud »

    Spent the night here in transit. All I could hear and feel was the music from the attached night club until after 1. Then more music and dancing started in the salon above my room in the 9th floor until 3am. Swear they were all jumping around. Front desk would do noting. Its 3:30 am, wide awake. Have to leave for the airport in 2 hours. If you want a hotel that provides rooms you can SLEEP in, go the the Hilton.

    « A very good stay.... »

    I stayed here for 10 days with a large group in July 2015. Overall, the hotel is very, very good. The staff was very friendly and willing to help - always. The beds were very comfortable. Rooms were cleaned well, and early in the morning. I didn't experience the hotel restaurant, as we did a group meal every breakfast and dinner, down in the banquet area. Food was good! Service was good! This is an older property, that has been kept up fairly well. There is a major (yes, major) mall directly across the street! Taxis were readily available whenever needed. And taxis are not expensive! You will get a good opportunity to practice your Spanish! Although most at the front desk were fluent (enough) in English. ;) This Best Western is a good choice.

    « Terrible Hotel All Around! »

    We stayed at several hotels during our stay in Ecuador, ranging from local bed and breakfast to five star hotels, and this hotel was by far the worst! Everything from the front desk staff, quality of food, to the gym amenities were terrible. Examples: 1) The front desk staff spoke very little english and was not friendly. We were there over three days, so it was not a case of one staff member. It was several people. Regarding the english, when staying at the bed and breakfast I was not expecting any english, but when staying at a "BW Premier Property" I expect to be able to communicate with the front desk when ordering a taxi. 2) We reserved a room for three with a king bed and a pull out sofa and paid $40 extra for the third person. There weren't any sheets for the pull out sofa. We had a second room and checked in that room too, but there still weren't any sheets. Over the duration of an hour and a half, we called down to the front desk/housekeeping several times and went in person to front desk to ask for sheets. 3) We went to dinner at the main restaurant we ordered hamburgers, a steak and chicken burritos. After waiting over 45 minutes for the food, the chicken burritos were good, but hamburgers and steak were very over cooked and barely edible. 4) The gym had several machines, but at least half did not work properly.

    « stop over in Quito from Galapagos »

    I usually stop over in Guayaquil on my way back from the islands, so staying up in Quito was a new stop for me. Imagine my surprise when the taxi took us and all of our surf gear all the way to the Plaza. i was well worth the drive; the penthouse restaurant was excellent and the wrap around view was breathtaking. they served these little seafood empanadas for appitizers you really should try and the rest of the meal was great from there. the wine list was comparable to California and the desserts were great. the servers throughout the hotel were very gracious and did not hesitate to assist with our bulky surfboards.

    « Good option »

    This american chain hotel is well located, in a safe and nice area. It is big and pleasant. My room was BIG, with a very beautiful view, Very confortable and clean. I had two problems: Employees walk around with an air freshener bottle spraying everything and everywhere, several times a day. Perfect recipe for a migraine. Really awful. The food is not great. it is not fresh, they warm up pre-cooked dishes with very little taste. The presentation lacks style. It is a shame. So I would stay there again but eat elsewhere, this time it wasn't possible I was there for work.

    « Defintely a Best Value Hotel »

    My Fiancee ad I spent 4 days at the Quito Best Western from 24 to 28 December 2014 and our stay was fabulous! The hotel is impeccable, the service is friendly, and very customer centric. They go way out of their way to make you feel comfortable. When we trying to figure out how best to get to the mountain Cotopaxi and also Media de Mundo the front desk provided us excellent referrals for transportation that was reliable, reasonably priced and friendly. The food at the hotel resturant is very nice and the food is excellent. Great location, excellent service, very clean rooms and great price- this was a perfect stay for us in Quito-definetly will stay here when we return to visit Ecuador!


Getting to the hotel ...

All directions
·From: Mariscal Sucre. International Airport. Take Amazonas Avenue south for approximately 1. 5 miles to Rio Coca Avenue. Turn Left on Rio Coca and then turn right on Avenue De Los Shyris proceed for approximately one mile. The Best Western® CPlaza Hotel is located on the right hand side of the Shyris 1757 Y Naciones Unidas Street.

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