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Best Western Hotel Finis Terrae, Punta Arenas

3.5/5  - basé sur 358 notations.
Av Colon 766, 6200000, Punta Arenas, Chile - See map

The most charming hotel in Chilean Patagonia, located in downtown Punta Arenas, with exclusive services in 64 rooms, restaurant and bar. One of the most modern hotels in Punta Arenas, strategically located, invites you to visit the Chilean Patagonia, Tierra del Fuego Island, Cape Horn, Strait of Magellan, Torres del Paine National Park and Antarctic. Located 20 Kilometers from the Punta Arenas Airport (PUQ). Come to enjoy our International restaurant on the sixth floor with a romantic view of the Magellan Strait, Tierra del Fuego and the city. Our quality service makes us the best choice in Punta Arenas. Best Western Finis Terrae is waiting your visit!

Best Western

Hotel Finis Terrae

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 356 guest reviews
NOTE ISSUED
Excellent
73
Very Good
155
Average
84
Poor
22
Terrible
22
REFER TO NOTICE
Business Business
93
Couples Couples
108
Family Family
72
Friends getaway Friends getaway
36
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect location, very comfortable spacious room, helpful staff"

5
19/09/2018

I only stayed one night because that's as long as I was in town, but I picked the perfect hotel. For $80 USD, this was a steal. Center of town, close to bus station, bars, restaurants, etc. And the room was terrific. Plenty of space to stretch out. I liked having the desk and some chairs on the opposite side of the room. In a way it felt like a suite almost. The desk really allowed me to get some work I needed done. There is also a business center with a printer that came in super handy to print my boarding passes out. The staff is extremely helpful. If I come back to Punta Arenas, this is where I am staying.

"Very good hotel"

5
27/05/2018

We spent 1 night at the hotel and it was a really good stay. The room was very comfortable, and the staff was very nice and helpful. Breakfast was awesome. Highly recommended and worth the value. The restaurant of the hotel is one to try as well

HotelBWFinisterrae, Director of Sales at Best Western Hotel Finis Terrae, responded to this review
Dear Guest: Thank you for completing the survey regarding your recent stay at our property. Your are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 56-61-2209101. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Ana Maria Hernandez Sirón Sales and Front Desk Manager Best Western Hotel Finis Terrae

"City centre"

3
14/05/2018

We booked a superior double room and twin room, our hotel agent had contacted to hotel before we booked to confirm that a twin room was available, the double room was fine and large but on checking in they said a twin room wasn't available, they then came up with a standard twin room, it was tiny poor beds and smelt dreadfully, there was no way we could accept that. In the end they provided us with two rooms for the single travellers which was good. Restaurant on the top floor with good views and food was fine.

"A well located hotel with free parking"

3
02/04/2018

The hotel is located in the heart of Punta Arenas and although everything is OK I have stayed in better hotels in Patagonia at a lower price. I was pleased that there was free parking but it actually proved to be a little bit of a hassle with a powered gate that a staff member had to come out in the street to open. The staff were fine but were not as welcoming as I typically found elsewhere in Chile. The room was OK but had not been completely serviced when I was given the key. Overall my stay was fine but I cannot say the hotel performance was more than average.

"Loved it"

5
31/03/2018

We just loved the whole experience and unfortunately stayed only one night. Lovely service, great breakfast, clean room with large, comfortable bed and updated bathroom. Location is good and everything of importance is in walking distance. I certainly would recommend staying there!

"Great location in the town centre"

4
24/03/2018

I stayed for two night before departing to Puerto Willians for Antarctica. Very friendly hotel with knowledgeable hotel staff. Comfortable rooms. Breakfast is very basic but acceptable. I would recommend it and will stay here again should I return

"Really Excellent. Fully recommend ??"

5
26/02/2018

We stayed for one night before departing for a week Torres Del Paine National Park. It is a very friendly and beautiful hotel. Very pleased and would always recommend and return when in Punto Arenas again ??????

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente para brindar la mejor experiencia posible a nuestros clientes. Esperamos recibirlo en su próximo viaja a Magallanes.

"Fine hotel"

5
25/02/2018

It is a very fine hotel in the city. The airport is way out of the town but can be reached by taxi (5000 CLP per person). The breakfast buffet is very good with real coffee, the personnel is very friendly, there is enough space in the room and the WLAN is very fast. There is a laundry service but which is quite expensive for the usual things to wear. Overall I can highly recommend this hotel.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente para brindar la mejor experiencia posible a nuestros clientes. Esperamos recibirlo en su próximo viaja a Magallanes.

"Average hotel but good location"

2
24/02/2018

The hotel is situated in the center next to the Bus-Sur station which was really convinient when arriving from Puerto Natales. The hotel is a bit "warn out" and the restaurant looks a bit as from the 80's. Otherwise nice enough. Clean rooms, good size. The staff welcome was not overwhelming...it seemed as if would have been a better job to have if no guests har appeared...The same was the case when we asked about breakfast time at a later stage. Breakfast is served from 6 which is really good for many of the early start tours. They are not ready with eggs or extras though, it seems as u it is struggle for them serving so early. All in all an ok place to stay, but the staff needs to think about their service attitude when at work.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente para brindar la mejor experiencia posible a nuestros clientes. Esperamos recibirlo en su próximo viaja a Magallanes.

"Exceptional hotel in very convenient location"

5
10/02/2018

Helpful efficient and effective staff make check-in and check out a breeze. View of Punta Arenas harbour from 6th floor dining room for included breakfast is stunning. Rooms are clean and bathroom very new. Couldn't ask for more in this region

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente para brindar la mejor experiencia posible a nuestros clientes. Esperamos recibirlo en su próximo viaja a Magallanes.

"Outdated"

3
05/02/2018

This property hasn't been renovated in years. It has very old school furniture & finishes. For the price we paid compared to other accomodations in Patagonia, it felt overpriced. Breakfast starts at 6AM, which unfortunately was only enough time for us to grab a quick bite before walking to our penguin tour which started at 6:30 AM. The location is very good right in the center of town with easy access to restaurants & the water.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente para brindar la mejor experiencia posible a nuestros clientes. Esperamos recibirlo en su próximo viaja a Magallanes.

"Poor value"

2
27/01/2018

Fitted out in the late 70's/early 80's, none of the decor has changed. However, all clean and tidy and nothing worn. Both our shower and sink were blocked. When we complained we just received blank looks. Breakfast was poor. It is a "make-do experience" and represented poor value.

"A good hotel in Punta Arenas"

4
21/01/2018

We spent four nights in this hotel and we liked it. It is well located, close the center of the town and good restaurants and close to the commercial area as well. The personal is friendly and helpful. The room was clean and had the basic necessities. There are two restaurant on premises, one on the top floor with a nice view of the city that also served the breakfast and another restaurant downstairs in the lobby. The hotel was surprisingly quiet. Overall a good place to stay.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped agradecer su preferencia y opinión. Esperamos poder recibirlo en su próxima estadía en Magallanes. Atte. La Gerencia

"Nice location and well maintained accommodation"

4
19/01/2018

I stayed here only for 1 night before my trip to Antarctica. I chose the hotel due to location which is close to the base hotel of my trip and also because of the price. The hotel is literally in center of Punta Arenas. The hotel is in good condition. The staff at the check in counter was polite and courteous even when I arrived quite late (just over midnight). The room was good with perfect heating. I really didn't find any fault. The breakfast was on the top floor of the building with really nice views. The food was average but it did the job. Hotels in Punta Arenas are ridiculously expensive in summer so I'm glad I chose this hotel without paying crazy price. Punta Arenas is not a big town so location is not really important so you don't really have to be in the main square of town.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped agradecer su preferencia y opinión. Esperamos poder recibirlo en su próxima estadía en Magallanes. Atte. La Gerencia

"Finis-Terrible"

1
18/01/2018

Didn't enjoy our stay here - first night we had a room with a noisy plumbing problem that kept us awake. Then trying to grab a quick breakfast ahead of a 6.15am pickup for the Penguin tour we encountered petty service in the restaurant where the waiter was insistent that my wife could not finish her breakfast on the run - reception called the waiter in the restaurant to say our guide had arrived, but despite my wife asking politely if she could take one bread roll and a slice of cheese for her breakfast - he point blank refused. I get that restaurants don't want you taking food for a packed lunch, but this was clearly a case of a need to get going and we had paid for breakfast. The result - a bread roll in the bin and a hungry and disgruntled customer. A poor customer experience.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Entendemos su molestia, y lamentamos la mala experiencia. Efectivamente el hotel tiene normas estrictas respecto del consumo del desayuno en el salón. Dichas normas están informadas en el hotel directamente a nuestros huéspedes. En el caso por Ud., expresado puedo entender que no es "Taking food for a packed lunch". Tomamos nota de su opinión y revisaremos la situación. Atte la Gerencia

"Accommodation "

3
08/01/2018

Very friendly as well as courteous service staff. Quiet as well as clean room. healthy and rich breakfast. Very centrally located hotel. Almost all sights are within easy walking distance. Particularly interesting : many signs on the History of Punta Arenas.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped agradecer su preferencia y opinión. Esperamos poder recibirlo en su próxima estadía en Magallanes. Atte. La Gerencia

"Prime location excellent service"

4
17/12/2017

I stayed here for two nights before my trip to Antarctica. The room is clean and comfortable. The breakfast on the top floor is one of the best in town. The receptionist is helpful and knowledgeable. Enjoyed my stay here.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Esperamos poder recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia.-

"Good Location"

4
15/12/2017

Friendly,helpful staff with good English as a bonus.Rooms spacious,for a Best Western. Breakfast is good. Hot eggs and good range of pastries et cetera and fruit! If you arrive by coach then you are about 150 yards from the bus terminal. Down town restaurants are about 3/400 yards.So location excellent. Only glitch (otherwise rating would be excellent) our in room safe would not work.Receptionist explained that a number weren't working and the technician was not available until tomorrow.(It was a Sunday) Not much use for a one night stay

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
stimado Huésped: Agradecer su preferencia y opinión. Tomamos nota de su aporte. Esperamos poder recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia.-

"A bit outside of town, but with a nice view"

4
15/12/2017

Typical chain hotel, but this is not a bad thing. Rooms sufficient and clean, very friendly staff. The hotel is not downtown but in walking distance. From the breakfast room you have an amazing view over Punta Arenas.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Esperamos poder recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia.-

"Comfortable and great location"

5
11/12/2017

The hotel is centrally located, comfortable and clean rooms, nice breakfast included, staff were friendly and helpful. The Breakfast area on the 6th floor has am amazing view of the city and great place for breakfast.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Esperamos poder recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia.-

"Good value "

5
07/12/2017

Very good location. Walking distance of central points of interest. Good size rooms. Staff were helpful though their service of simple breakfast if on very early tour wasn't immediately offered and took a bit of coaxing. It's very good value for money and can recommend.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Esperamos poder recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia.-

"OK for a quick stopover before drive to Torres del Paine "

3
07/12/2017

Large room, good bed, annoying piped music in hallway just outside the bedroom door, breakfast ok although scrambled eggs cold as griddle heater not on. 4 guys working but none even noticed until told. Very little atmosphere as none of the 4 waiting staff managed eye contact. Big contrast to the other more intimate and friendly places we have stayed on during our first 8 days (but it is a Best Western so I didn't expect much else but it wouldn't take much to get the tam to say hello or smile a bit). Has a secure car park. Went to La Luna to eat (recommend by front desk) which was average (see separate reveiw). Town pretty run down overall and not in a rustic or old world charm way just a bit tired and sad.

"Very good hotel - good localisation!"

5
27/11/2017

We stayed 1 night at this hotel and we really enjoyed our stay there. The room was clean, quite big and the breakfast was really correct (sweet and salty food !). The hotel provides a free wifi which works perfectly well and the hotel is right in the center of the city (next to all the agencies and near the sea) The employees were very kind to us and help us to call an agency for an excursion since we did not speak Spanish at all! I would definitely recommend to anyone going there !

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Hacemos permanentemente nuestro mayor esfuerzo, por tratar de brindar la mejor experiencia para nuestros pasajeros, durante su estadía. Esperamos poder recibirlo nuevamente, en su próximo viaje a Magallanes. Atte. La Gerencia.-

"Quick overnight"

3
15/11/2017

It's a nice enough hotel ... the staff was pleasant, the location was perfect for our needs (close to the Bus Sur depot) and the rooms were clean. But I felt like the prices were a bit high for the type of rooms we got ... cramped room with two twin beds, small bathroom, etc. I know that it's folly to compare international hotels to hotels in the states, but for the price this one didn't really measure up.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y estadía. Efectivamente tenemos la mejor ubicación de la ciudad entre otras garantías privilegiadas. Comentarle que tenemos distintos tipos de habitaciones, tanto en tamaño como en tarifa. Esperamos poder recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia

"Nice Hotel"

4
11/07/2017

Enjoyed my stay here. Not everything was fantastic though, I love my coffee in the morning and the coffee supplied here was very substandard, pre-made in an urn. My fav breakfast is poached eggs on toast; forget about it, not happening. Great staff, always pleasant.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente, en brindar la mejor experiencia a nuestros pasajeros, durante su estadía. Esperamos poder recibirlo nuevamente, en su próxima estadía en Magallanes. Atte. Gerencia.-

"Mr & Mrs Ford"

5
30/06/2017

We stayed for seven days. The staff were very helpful, friendly and most could speak English. The room had a huge bed which was very comfortable, and the room was very clean and tidy. WIFI worked a treat well recommend the Finis Terrae Hotel. only three buildings away from the high street and the cambio is just across the road so everything is nice and close.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión, permanentemente estamos haciendo esfuerzos para brindar la mejor experiencia a nuestros clientes, durante su estadía. Esperamos recibirlo en su próximo viaje a Magallanes. Atte. La Gerencia

"Ideal for our needs"

5
28/04/2017

Hotel Finis Terrae My wife and I spend two nights at the Finis Terrae on a recent visit to Patagonia. Our first night was on our arrival before departing for Puerto Natale and the second was at the end of our trip. We found it to be an excellent transfer hotel. It was very clean and the front office staff could speak English. They have a nice bar and restaurant downstairs and another at the top of the building where they also serve breakfast. We had arrived late, from Buenos Aires with a layover in Santiago before continuing on to Punta Arenas. So in all we had been traveling for about 12 hours. The hotel was a welcome respite with cold beer and hot food always a good combination in my opinion. Our room was not very big, with twin beds, but it was perfect for our needs. Our only complaint was that the room was too hot! The breakfast was good and provided us with a good start for the day. The hotel is located centrally and close to restaurants, hire car companies and other services. We purchased a prepaid chip from a telecom outlet in the town and it worked perfectly unlike our experience in Buenos Aires. Our return visit was of a similar quality to our arrival. I have no hesitation in recommending this hotel to anyone who needs a night or two in Punta Arenas before heading on to the next destination. Tip The seafood in Punta Arenas is fabulous. King Crab, Hake and Scallops were our favourite. It was SO FRESH and relatively inexpensive. The region also has its own microbrewer Austral, who make fine beers that compliment the wide range of Chilean wines available. PS. WIFI was excellent

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Hacemos un esfuerzo permanente para dar a nuestros clientes la mejor experiencia posible, en su estadía. Esperamos recibirlo prontamente en su próximo viaje en Patagonia. Atte. La Gerencia

"Great hotel....staff really good"

5
06/04/2017

Room is very nice, just the right size.....staff really good specially Felipe whom helped us out when my niece left her purse on the tour bus... The lads in the downstairs restaurant have been really superb. It's also nice to have tea/coffee in the room. It's the first time I have stayed here as normally stay in the cabo or the Diego but from now on when visiting this will be my hotel.. Also we are a few steps from the main shopping street...

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Pasajero: Agradecer su preferencia y opinión. Esperamos poder recibirlo en su próxima estadía. Atte. La Gerencia

"Stay somewhere else please."

2
02/04/2017

The rooms were clean but the service and attitude of the reception staff were horrible. I would suggest you look at a different hotel. We spent 2 nights here a little over a week ago. There are many other hotels with better locations and better views. I would suggest if you are visiting Punta Arenas that you look at other accommodations.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Pasajero: Agradecer su preferencia y opinión. Tomamos nota de su observación. Esperamos poder recibirlo en su próxima estadía. Atte. La Gerencia

"Great stay"

5
31/03/2017

Stayed here on a quick stopover between landing in Punta Arenas and bussing to Puerta Natales to do some trekking. It was clean, the staff were polite and the bed was very comfortable - exactly what we needed after a loooong trip. Location next to bus station was incredibly convenient. The breakfast was plentiful and a nice variety of cereals, good pastries, omelettes, bread with marmalade or meat and cheese, and fruit. Only downside, wifi was annoying as it had a separate network for each floor, though the password was the same.

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Pasajero: Agradecer su preferencia y opinión. Tomamos nota de su observación. Esperamos poder recibirlo en su próxima estadía. Atte. La Gerencia

"A lovely hotel"

5
14/03/2017

This is one of the best hotels we have stayed during our trip to south America. The rooms are large, the beds are pumpering, the hotel staff is excellent and so are the bar and the restaurant. The hotel is located in the city center and about 200 meter from the main bus station (a small yard serving all the travellers destinations)

HotelBWFinisterrae, Gerente at Best Western Hotel Finis Terrae, responded to this review
Estimado Pasajero, agradecer su preferencia y opinión. Efectivamente nuestro hotel tiene una ubicación y vistas panorámicas privilegiadas. Nos esforzamos día a día, por brindar la mejor experiencia posible a nuestros pasajeros, que visitan la Patagonia. Esperamos poder recibirlo en su próxima estadía en Magallanes. Atte. La Gerencia.

"Perfect location for bus - good hotel"

4
11/03/2017

We chose Finis Terrae because of the reviews about its location. It is very close to the BusSur terminal. We arrived fairly late and had a 7:00 AM bus out and this was a good choice. The room was fairly large and clean. Breakfast was fair. But all in all - as advertised.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Pasajero, agradecer su preferencia y opinión. Nos esforzamos día a día, por brindar la mejor experiencia posible a nuestros pasajeros, que visitan la Patagonia. Esperamos poder recibirlo en su próxima estadía en Magallanes. Atte. La Gerencia.

"Great for this city/country"

4
09/10/2016

The bed was amazing, it was generally clean, with a great bar. The place is expensive given the low cost location and the infrastructure and no AC (you can open the window). Probably as good as you can get here.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado huésped: Agradecer su preferencia y opinión, esperamos poder recibirlo en su próxima estadía en Patagonia. Atte. Gerencia

"Can't go wrong here"

4
03/07/2016

Stayed two nights at the end of May with a friend. The staff on reception were all lovely, and while some didn't speak too much English, they tried their best and were always smiling. The hotel is located nicely in the centre of Punta Arenas, within walking distance of all attractions. We visited off-season, so the city as a whole was quiet, but enjoyed our stay. The room we had was quite small but was clean, warm and comfortable, and the bed was lovely - I slept well! The free wifi was fast. I can recommend Lomitos nearby for great steaks and burgers.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped, agradecer su preferencia y opinión. Efectivamente nuestro hotel tiene una ubicación y vista privilegiada de la ciudad. Nos esforzamos por brindar la mejor experiencia posible a nuestros pasajeros. Esperamos poder recibirlo nuevamente en su próxima estadía en Patagonia. Atte. La Gerencia

"End of the world "

4
05/06/2016

Everything here seems isolated. I have been in this hotel twice and the standard is ok. Rooms are small but cost. Great shower pressure and great location in town. Good heating in the rooms and ok tv. Internet is ok but slow and sometimes stop working. Staff is friendly but English is not always easy for them. Food is good and breakfast is included. Amazing view from the restaurant in the 6th floor. Rooms have an ok safe (use it) and a servibar (I did not even open it). Linen is clean and towels are fine. I would stay here again.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero, agradecer su preferencia y opinión. Efectivamente nuestro hotel tiene una ubicación privilegiada de la ciudad, la cual además brinda una vista panorámica hermosa de la misma. Hacemos un esfuerzo día a día para tratar de brindar el mejor servicio posible a nuestros huéspedes, intentando generar una experiencia grata y placentera de nuestra ciudad. Esperamos poder recibirlo en su próxima estadía. Atte. La Gerencia.

"Comfortable and great location"

4
08/05/2016

This hotel is right in downtown Punta Arenas and is a nice break from a hostel or after backpacking. The facilities are updated and very clean, and the staff is very friendly. However, I did try printing something and the paper and ink were out, but the staff was very apologetic and nice about it and even offered to use a USB stick to print it on their personal computers. The breakfast buffet was awesome and had a great selection of eggs, pastries, juices and fruits, and has great views of the city from high up on the 6th floor. My bathroom was a bit dirty (had lipstick marks behind the sink) but other than that it was clean and nice.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped, agradecer su preferencia y opinión. Efectivamente tenemos una ubicación y vista privilegiada de la ciudad. Nuestro personal está en permanente capacitación para dar solución a los requerimientos de nuestros pasajeros. Tenemos gastronomía de nivel internacional. Esperamos poder recibirlo en su próximo viaje al Punta Arenas. Atte. La Gerencia.

"Very good value"

4
24/04/2016

I very much enjoyed my stay at Finis Terrae. It was very comfortable. The free breakfast was very good and the restaurant on the first floor was exceptional. I recommend the sushi. My only complaint was that the Internet was very intermittent. Overall very good value for money.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped, agradecer su preferencia y opinión. Efectivamente nuestro hotel tiene una ubicación privilegiada, una vista panorámica única y una gastronomía de nivel internacional Indicar que tenemos contratado, el sistema de mayor capacidad de fibra óptica para Internet, disponible en la región. Lamentablemente a veces existen problemas de conexión a nivel de la región, con el resto del país. Agradecer nuevamente su preferencia, esperamos poder recibirlo en su próxima estadía en Patagonia. Atte. La Gerencia.

"4 stars ???"

2
24/03/2016

The 4 stars may be for the lobby, but definitely not for the room. My one was very small, smelly and noisy. The shower is only for people <1.80, watch your head. Breakfast does also not deserve four stars, they don't even offer palta. Staff is partly incompetent and some are unfriendly. The place is definitely not worth the high price, there are much better options in Punta Arenas.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped, agradecer su preferencia y opinión. Comentar que nuestro hotel, tiene habitaciones de diferentes tamaños y distintas tarifas. Actualmente somos calificados con nota excelente por limpieza y orden de habitaciones según estándares norte americanos Contamos con desayuno buffet, con gran prestigio y variedad en la ciudad, por nuestra calidad de servicio. Sin perjuicio de lo anterior, agradecer su opinión, y tomamos nota. Atte. La Gerencia

"Perfect stop over hotel"

4
22/03/2016

Stayed here as a stopper over between the Atacama and Torres de Paine. Staff helpful, rooms large and clean, breakfast had lots of choices. The hotel had an attractive reception area and bar and offered a complimentary drink on arrival. View from the breakfast room on the 6th floor was lovely.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Nuestra misión es que los pasajeros de nuestro hotel tengan una experiencia satisfactoria en su estadía. Esperamos poder recibirlo prontamente en nuestro hotel. Atte. La Gerencia.

"Very Comfortable Stay"

5
29/02/2016

The Hotel Finis Terrae had everything I needed for my stay in Punta Arenas-- good hot shower, comfortable bed, free breakfast buffet, central location,cable TV, room service, good wifi, and a business center. The staff was very accommodating. The staff spoke English. My room included an iron and ironing board, and hot water pot for tea. The hotel compares favorable with other USA business-oriented hotels I have stayed in, plus the Chilean hospitality. Recommended!

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su estadía y opinión. Efectivamente BEST WESTERN FINIS TERRAE HOTEL, se encuentra sujeto estrictamente a los estándares norte americanos de calidad. Trabajamos día a día intentando que la experiencia de nuestros pasajeros sea inmejorable y única. Esperamos poder recibirlo en su próxima estadía en Patagonia. Atte. La Gerencia

"Old and overpriced with rude staff."

1
18/02/2016

A complete refurbishment and overhaul of this hotel is long overdue, and seriously damages The reputation of the Best Western Chain. Staff need training in customer service. I spent 2 long nights at this hotel in a dark, very small dingy room with 60's style furniture which was falling apart. A single bed with an old soft mattress and topped off with old stained blanket which was a health hazard, so I took it off and slept with just the sheets, which were clean. I was ill and didn't dare complain as the front desk staff didn't understand English and were unhelpful to the point of rudeness. Next day although booked in indefinitely, I got a call to my room at 5 pm. telling me over and over that I was required to vacate my room right NOW. On going down to reception to find out what was going on, there was a sullen silence, no explanation, no apology! I got out of there as fast as I could next day. The experience cost USD 135 per night for B&B For one person in a single bed, in a cramped room that would not be our of place in a old hostel, all in all,this had to be one of the worst hotel experiences in my many years of travelling.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero, agradecer su preferencia y opinión. Efectivamente como Ud., señala somos parte de la cadena internacional Best Western. En ese orden de ideas, comentarle que durante nuestra última fiscalización de estándares de calidad, -enero 2016-, fuimos calificados con una de las mejores puntuaciones posibles, siendo uno de los hoteles evaluados con excelencia, en limpieza y aseo de habitaciones. Tomamos nota de su opinión. Además agregar que nuestro equipo de mantenimiento trabaja 365 días del año, arreglando hasta el más mínimo detalle de nuestras instalaciones. Nuestro equipo de reservas está en permanente capacitación. Lamentar que nuestra decoración y ambientación no haya sido de su agrado. Efectivamente nuestro hotel, no tiene una ambientación ultra moderna. Su mobiliario es más bien clásico, de inspiración montañesa. Por otra parte comentar, que nuestro hotel tiene habitaciones, de variados tamaños y tarifas. Agradecer nuevamente su estadía y opinión. Atte. La Gerencia.

"Value for money spent"

3
12/02/2016

We only had one night here and the hotel was satisfactory. Right in the middle of restaurants, and near the waterfront , We had a second floor room with no view- just looked on to another roof. This photo was taken in the street near the hotel. An electricians nightmare.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión. Efectivamente nuestro hotel tiene una excelente ubicación en la ciudad, la cual garantiza un expedito acceso a todas las atracciones turísticas. Comentar además que como hotel, contamos con distintos tipos de habitaciones, con diferentes tamaños y tarifas. En relación a lo por Ud., señalado, efectivamente existen algunos temas de cableado eléctrico, en algunas calles de la ciudad, que dejan algo que desear, y no son de los más agradable. En lo que respecta a los alrededores de nuestras instalaciones, hemos dado, en varias oportunidades, aviso a la compañía eléctrica, para que de un mejor ordenamiento al cableado eléctrico. Atentamente a Ud. La Gerencia

"Good value for money"

3
20/01/2016

Hotels in many parts of Patagonia can be hit or miss and the room rate is often no reflection of quality. Punta Arenas does have better lodging, but for value for money the Best Western Hotel Finis Terrae can't be beaten, Centrally located, the small rooms (compared to the US) are clean and the room amenities good. The wifi is free and quick. The hotel staff are fine, but have a degree of indifference to service common in Chile - just let it go. They will get you to your room. Breakfast is adequate and typical of this level of hotel - cold cuts, scrambled eggs, cakes etc. There is no gym, but Punta Arenas has a great paved waterfront walkway for running - remember one way will always be into a strong wind.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped: Agradecer su preferencia y opinión, Efectivamente nuestro hotel forma parte de la cadena internacional Best Western, y como tal, se encuentra sujeto a los estándares norte americanos de la misma. Estamos en un esfuerzo permanente, de mejorar día a día nuestro estándares de calidad, servicio, y mantenimiento. Esperamos poder recibirlo nuevamente, en su próxima estadía en Patagonia. Atte. La Gerencia

"Confortable, but pricey. "

3
12/01/2016

Nothing oustanding. Nice, but for the money i expected much more. Expensive. Breakfast could use some vegetarian choices. The service was ok though, nice people. If you can, go to a good hostal. It is cheaper and there are good choices around.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero, agradecer su preferencia y opinión. Le comentamos que nuestro hotel tiene habitaciones de todos los tamaños y valores, y nuestros precios corresponden a una tarifa transversal de mercado, para un hotel de 4 estrellas en la ciudad de Punta Arenas. Tomamos nota del desayuno. Nuestro desayuno buffet, servido en el restaurante Panorámico, con la mejor vista de la ciudad, es el único desayuno en la ciudad que empieza a las 06:00 Hrs., y tiene la mejor variedad de productos disponibles, lo que incluye una inmensa alternativa de ítems vegetarianos, como fruta fresca, tomate, champiñones, Etc. Nuestro personal está en permanente capacitación, La ubicación de nuestro hotel es maravillosa. Esperamos poder recibirlo en su próxima estadía. Atte. La Gerencia.

"Dated, with little atmosphere"

2
11/01/2016

The bar smelt of cigarette smoke, and the TVs were on far too loud, but the worst was the service. The bar girl was more interested in cleaning glasses than fetching a beer out of the fridge. The hotel has a good location but it is in dire need of some updating; and staff training.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero: Agradecer su estadía, preferencia y opinión. Le comentamos que nuestro hotel Best Western Finis Terrae, es un recinto 100% libre de humo de cigarrillo. Tanto en las áreas comunes como en las habitaciones. Fumar en Chile dentro de un bar o restaurante, está penado por ley. Lamentamos su molestia con el volumen de la música de la TV en el bar del hotel, generalmente tratamos de que se encuentre a un nivel adecuado. Tomamos nota de su observación. Le comentamos que nuestro personal está en permanente capacitación. El hotel se encuentra en permanente mantenimiento, los 365 días del año. Nuevamente agradecer su preferencia, efectivamente tenemos una ubicación privilegiada en la ciudad. Esperamos poder recibirlo nuevamente en su próxima estadía. Atte. La Gerencia.

"Extremely disappointed"

1
03/01/2016

Every time I have travelled to Punta Arenas I have stayed at this hotel. This past December was my last time. Will never stay there again. The staff is nice and try hard, but the owner does not think that having two people in reception is good. He only has one poor person who has to deal with everything. The rooms are not what are described on the website. It was an extremely disappointed experience. I spent more than three hours trying to check in. The manager does not show her face when requested to talk to her. Ido not recommend this hotel.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Huésped. Agradecer su estadía, y opinión. Nuestro hotel pertenece a la cadena norteamericana Best Western y está sujeta a sus estándares. Respecto de su molestia, señalar nuestra preocupación e indicar que tomamos nota. No es efectivo que la política de los propietarios sea que Recepción funcione sólo con un Recepcionista. La Recepción siempre es eficiente y con personal profesional, y altamente entrenado en programas hoteleros. Lamentablemente, Ud., vivió una excepción a la regla, respecto de la cual como le indiqué, tomamos nota. Atte. La Gerencia

"Tiny room in a good location"

3
01/01/2016

The hotel is ideally located in the heart of downtown and has a fine restaurant. But the rooms are small and somewhat obstructed. For instance, there is more room in an average airline economy seat than on the Best Western toilet. Be especially aware of a TV that folds out from the wall and can bump the head of anyone who stands over 4' 10". Otherwise clean and comfortable. Limited parking (8 slots). Good bar downstairs.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero, efectivamente nuestro hotel tiene una excelente ubicación y vista panorámica a la ciudad. Nuestro Resto bar Novaterrae, y nuestro restaurant Panorámico se caracterizan por tener gastronomía de nivel internacional. Comentar que tenemos habitaciones de diferentes tamaños y tarifas, según la preferencia de nuestros huéspedes. Agradecer su opinión y preferencia. Esperamos recibirlo nuevamente y darle un gran servicio. Atte. La Gerencia

"Good value"

4
27/12/2015

We loved our stay. The Best Western is in a good location . A short walk to the town centre, bus stops( especially if you are using Bus Pacheco) and to good restaurants . We found the service polite and pleasant. The rooms were yes, dated but clean and good enough for a short stay. The breakfast buffet was on the 6th floor with somewhat of a view and adequate. Yes, its not an international spread but is more than we expected from this . Overall, pleasant stay and we will recommend to travellers looking for a convenient, not too expensive, and good enough accomodation.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Pasajero, agradecer su estadía y opinión. Efectivamente nuestro hotel tiene una excelente vista y ubicación, cercano a muchos sitios de interés. Trabajamos permanentemente en la capacitación de nuestro personal, en orden de dar un servicios a nuestros huéspedes educado y profesional. Nos esforzamos por tener una gastronomía de nivel en nuestro Restaurante y en nuestro Restobar, ojala haya podido disfrutar de ellos. Nuestro desayuno buffet es muy variado y delicioso, y como Ud., indica se sirve en el sexto piso, con una vista panorámica a la ciudad, lo cual es muy grato. Esperamos sinceramente poder atenderlo nuevamente, en su próxima visita a la ciudad. Atte. La Gerencia.

"Back to the 80s"

3
27/11/2015

When we checked in, we went up to our room, which smelt of cigarette smoke, immediately back downstairs, the man at reception was very helpful and changed our room (upgraded to a suite). The hotel had a good location and service was good, but the decor is in dire need of some updating

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado huésped, agradecer su preferencia y opinión. Todas nuestras habitaciones son no fumadores. Por lo anterior, le comento que por política del hotel y según la legislación chilena vigente, ningún pasajero puede fumar dentro de nuestras instalaciones. Efectivamente nuestro hotel tiene una excelente vista y ubicación. del mimos modo nuestro personal se esmera en dar un servicio humano y preciso a todos nuestros pasajeros. Le comento que nuestro hotel está en permanente mantención y remodelación de habitaciones y áreas comunes. Nuevamente agradecer su opinión, y esperamos poder atenderlo nuevamente. Atte. La Gerencia.

"Lousy service and Tiny rooms"

2
30/10/2015

Off to a bad start with a terrible check in experience - we were only a group 8 (4 rooms) but they were very disorganized and took ages. English is non-existent - for a Best Western in a busy centre I would expect at least one front desk staff to understand a little bit.. One room (of 4) stank of sewage, We had to wait more than an hour to get another room. which made us late for our scheduled dinner. As part of check in they gave us coupons for a very lousy Pisco Sour drink in the restaurant. The breakfast is stale pastries, canned fruit. Pretty unappetizing. The hotel rooms are dusty, blankets old and stained. the linens are nice fresh & white though. The hotel in general is very run down and grubby feeling. There is really not much to recommend at this hotel other than it is a good central location.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero agradecer su opinión. Le comento que el tema del olor a aguas servidas, se produjo lamentablemente, por factores ajenos al hotel, y no internos, por lo cual sólo podemos lamentar la situación, y esperar que no se repita. Le señalo que todos nuestros recepcionistas hablan inglés, las habitaciones son arregladas permanentemente por nuestro personal de mantenimiento, aseadas en profundidad a diario, y nuestra ropa de cama y frazadas son nuevas, todo lo anterior por protocolo; sin perjuicio de lo anterior, tomaremos nota de su observación. Agradecer su opinión. Atte. La Gerencia.

"Good value for your money."

3
24/10/2015

Nothing fancy about the place but a decent breakfast, clean rooms (maid would actually fold every piece of clothing left out of a suitcase and put your toiletries away for you!), and perfect location makes it an easy pick. Only complaints would be noisy cleaners in the mornings and worst service ever at a hotel lobby bar. In other words, if you want to sleep in or drink at the hotel, recommend looking elsewhere but if an early riser and wanting to explore elsewhere for a pint, quite acceptable.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero agradecer su preferencia y opinión. El horario de limpieza del hotel, comienza a las nueve de la mañana, el desayuno es hasta las 10:30 hrs.. Le comento que estamos estrenando a nuestro nuevo chef internacional, por lo cual le recomiendo en su próxima visita a Punta Arenas, venir a nuestro Restaurante Panorámico o al Restobar Novaterrae, no se arrepentirá. Agradecer su análisis de precio y calidad, respecto de nuestras tarifas, el cual compartimos. Atte. La Gerencia.

"Great staff - convenient location - highly recommend"

4
09/10/2015

For a one night stay enroute to Patagonia, we chose the Best Western Punta Arenas, great choice by US Travel Center for us. Perfect location, central for touring, clean, very good restaurants and an excellent staff. Rooms were very adequate and we truly enjoyed our stay.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero, agradecer su opinión y preferencia. Efectivamente, nuestra cadena esta sujeta a las normas internacionales de Best Western, por lo anterior brindamos un servicio estándar en todo el mundo. Esperamos recibirlo nuevamente en nuestro hotel. Atte. La Gerencia.

"Convenient"

4
04/10/2015

Good location in centre of shops, near waterfront. Very helpful staff, limited English, but my Spanish is even more limited. Room clean and comfortable, plumbing a bit slow. Excellent Free WiFi. Ate in bar, snack a huge hamburger!

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado Pasajero, agradecer, su opinión, estadía y preferencia. Esperamos poder atenderlo nuevamente en su próximo viaje a Punta Arenas. Atte. La Gerencia.

"Very nice staff and great breakfast buffet!"

5
05/06/2015

Very helpful taff especially for tours to Patagonian Andean parks. Rooms nice ...no fridge. Business center very good...........................................................very very nice staff and laundry.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado pasajero agradecer su preferencia y opinión. Efectivamente nuestro personal está capacitado para asesorar turísticamente a nuestros pasajeros, e intentamos hacerlo de la mejor forma posible. Todas nuestras habitaciones tiene frigobar, por lo cual revisaremos su observación al respecto, la única conclusión que me parecer viable, es que esa unidad de frigobar estuviere en mantenimiento en ese momento. Desde ya agradecer su estadía. Atte. La Gerencia

"Comfortable stay"

4
08/03/2015

The room, location, and breakfast were all great. The staff were OK, but probably could use a little refresher on customer service. We had a room facing the main street but it was never noisy at night. It's within short walking distance to great restaurants and tourists sites.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado cliente gracias por su estadía y preferencia. Atte. Gerencia.

"Good place for business stay"

4
13/02/2015

Good place, good location, can walk to restaurants, walked to work down at the pier. Good, early breakfast; good internet; good laundry service; quiet location. Good lounge. Light meals, bar. Upstairs restaurants has great view; good way to start each day.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado cliente gracias por su opinión, estadía y preferencia. Atte. Gerencia.

"Great Hotel"

5
01/02/2015

I I had to travel to Ushuaia to join a ship for an Antarctic cruise and stayed here before and afterwards. It is a centrally located hotel, within walking distance to the bus station. The staff are very friendly, comfortable and most of all quiet rooms.

HotelBWFinisterrae, Gerente at BEST WESTERN Hotel Finis Terrae, responded to this review
Estimado cliente gracias por su opinión, estadía y preferencia. Atte. Gerencia.