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Best Western Plus Hotel Meteor Plaza, Prague

4.0/5  - basé sur 1229 notations.
Hybernska 6, 110 00, Prague, Czech Republic - See map

Stay at this historical city center Prague hotel for the luxury of modern amenities in a charming, old world setting! The Best Western Plus Hotel Meteor Plaza is ideally located in the historical city center of Prague just steps away from Old Town Square and the start of the Royal Road to Prague castle. Hotel guests enjoy an excellent location near famous sites such as the Palace Hybernia and the Powder Gate. Visitors take advantage of the hotel's close proximity to Prague shopping, the business district and metro, train and tram stations. The Best Western Plus Hotel Meteor Plaza is attractive and charismatic with its antique Baroque facade. This Prague hotel offers all the right amenities to ensure a pleasurable stay including a complimentary full breakfast buffet, free wireless Internet access, meeting facilities and well-appointed guest rooms with radio, coffee/tea maker, mini-bar, IDD telephone, satellite television, hairdryer and air-conditioning. Guests can unwind after a busy day of sightseeing at the hotel's fitness club with a whirlpool and sauna. There is wine-bar located below the hotel in an original 14th century cellar. The wine-bar is ideal for encounters of up to 40 persons. Equipment of new communication and interpretation systems is possible on request. For an unparalleled stay while traveling, make an online reservation today at the Best Western Plus Hotel Meteor Plaza in Prague, Czech Republic! Guests are required to show the credit card used during the booking process upon check-in to approve the transaction. If you are not the holder of the credit card, please contact the hotel in advance to request a third party authorization form. Enjoy your stay.

Best Western Plus

Hotel Meteor Plaza

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 1229 guest reviews
NOTE ISSUED
Excellent
376
Very Good
604
Average
190
Poor
34
Terrible
25
REFER TO NOTICE
Business Business
86
Couples Couples
539
Family Family
195
Friends getaway Friends getaway
204
Solo travel Solo travel
80
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"EXCELLENT LOCATION AND REASONABLY PRICED"

5
10/09/2018

The location of the hotel couldn't of been better for our trip.We walked to most of the main attractions and shopping areas.Public transport is also close if you need it.The room and bathroom was very spacious.Our room was facing the street and to the left we could see the powder tower from out of the window.Breakfast was plentifull and had a wide range.The hotel is not new and modern but comfortable in a excellent location with a good breakfast and very nice helpfull staff.We would definitely stay there again when visiting Prague.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Debjane, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Hidden Treasure"

3
19/08/2018

I had to come to the Czech Republic for business. I arrived a day early so that I could stop in Prague - never been and wanted to get a quick feel for the city. Had a good experience with Best Western in Birmingham England and thought I would give this one a try. Not disappointed. Older style hotel - no big deal. You are not here here for the hotel room. My room was clean and very comfortable. In addition, it had AC which after a day in 33+ weather was welcome. Close to shopping center with open air food market - some really good street food and fair prices. Supermarket essentially across the street - can get some cheeses, meats, bread, etc. Solid breakfast! Really a great place to base out of for a tourist stay in Prague. Should I pass through ever again, I will return!

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Loren H., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, Lenka Valachová

"cosy and central hotel"

3
29/07/2018

This hotel has an older cosy style, central located in Praque. The room has necessarry space and functionalities. Not much noise from street etc so even central the hotel is in a quiet area. walking distance from tram station/ underground from airport

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, Lenka Valachová

"Perfect Prague location"

4
24/07/2018

This hotel is situated close to the old town in Prague, meaning a 2minute walk has you walking through the lovely, quaint streets of the city. I can't fault this hotel and the staff were friendly and welcoming, we received complimentary cocktails upon arrival. Lots of bars are close by, along with the powder tower and the famous astrological clock, and there are places to eat everywhere: found a really nice Chinese restaurant that's used by the local Asian population which meant the food and prices were great.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Quick break in Pargue"

4
22/07/2018

Met up with our daughter and her boyfriend who were travelling. We all stayed at the Best Western Hotel Meteor. Centrally located for the bus station and the airport express drop off at the main station. Airport is 45 minute via Airport Express shuttle and if you buy ticket from the airport info desk it's only a few pounds each way. Hotel is a 5-10 minute walk to either bus station or AE pick up. Hotel is quaint and rather old fashioned but good value for money and well located off the old town and river. Good rooms and breakfast was fine with plenty of choice. Castle is a 30 minute walk and involves steep climb if you are bothered by that, taxi etc will drop you nearer. Good base for a break to the City

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. John M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Poor"

2
18/07/2018

Spent four days, good position in town, first room proposed, everybody could see from patio into the room, changed to third floor, stairs to reach the room, poor amenities, very poor quality breakfast with almost no replacement of consumptions, waited 20 minutes for croissants, personnel not very gentle, gray faces. Hotel not very clean, especially moquette. Not deserving best western plus in the name as well as the four stars. Will not come back anymore.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Amazing break"

5
18/07/2018

Lovely hotel stayed there 12 years ago and it was good then but even better now as its been upgraded to a plus. Comfortable, clean with a lovely newly updated bathroom, nice and spacious with tea and coffee making facilities in the room, plenty of space for clothes etc. Excellent breakfast probably the best I've ever had in a best western loads of choice and good quality. Friendly helpful staff, very central near the powder town and the old town square. We'll be back very good value for money

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Superb again"

5
18/07/2018

Stayed in a triple room with family. Hotel Is very clean and tidy, rooms of a fair size with all amenities you would expect. Beds comfortable and showers good. Breakfast was good, plenty of choice, plenty available. Best thing about this hotel is the location. A few minutes walk to the square. Bars opposite (through archway) and restaurants close by. Although it is close to everything it is far enough away to not be loud. Great stay here.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"4 day birthday visit to Prague City"

4
02/07/2018

Our hotel was in the heart of the old town area, 10 minutes walk from the square which was a great place for cafes and people watching. Although the hotel was a little dated, it was clean, comfortable and we were offered a suite on arrival which was a nice treat. The staff were friendly and helpful, gave us some good tips for sight seeing. Breakfast was very good and varied and there was a nice outside courtyard where we ate and enjoyed the lovely weather. Would definitely book there again.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Anita J, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"prague holiday"

5
21/06/2018

first time in this area of Prague.excellent location with great shopping at palladium only 2 mins away.hotel has great restaurant and lovely little bar area. 5 mins from square and sights close by.would definately come back here

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"perfect location aswell as friendly and amazing"

5
15/06/2018

was so delighted at location in Old Town didn't once need taxi for sightseeing or restaurants. lovely room, helpful and caring staff, nice jacuzzi but what will stick in my mind is their own atmospheric cellar restaurant! what an experience to be treasured

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Prague stay"

5
15/06/2018

This hotel had all our basic requirements- a clean room, comfortable bed, good shower and one of the best included breakfasts anywhere I've travelled. It was also very close to markets, restaurants and site seeing. The hotel is somewhat dated in decor but spacious and charming in it's way. Walking about was lots of exercise therefore we did not see the fitness area. It was very good value for the reasonable price.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Janet H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very Good, clean comfortable hotel"

4
15/06/2018

The Best Western is a very comfortable, if older hotel. The included breakfast is one of the best we have encountered, even in hotels at twice the price. The room was pleasant and the bed comfortable with a large clean bathroom. Our only negative is that the staff were generally not welcoming and tended to be abrupt. This is good value for the money

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Comfortable and good location"

3
12/06/2018

Cosy hotel in a good location. Room was comfortable albeit a bit dated. Breakfast was included in our room rate and had a good selection. Staff are friendly and helpful. Not all floors are accessible by the lift, so if you have heavy luggage, ask for a room on a lift floor.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"June 2018"

3
10/06/2018

Stayed for a week on business Room was a little small but good enough..Tiny lift for two people only.and a long walk to the room from reception..There is no gym as stated and to have a sauna cost £10 an hour..In summer the rooms get hot even when the room a/c is on .. Breakfast is good but don't leave it too late as it could be a bit dry when you decide to have a knife and fork Short distance from the square which during weekends is full of geezers on a stag,however they seemed in good humour I would go back

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location, main aspects of the hotel are good."

4
03/06/2018

The hotel is in a good location for visiting Prague. The room was clean if a little dated, quite spacious and the beds were comfortable. We were given the Wifi password at check in and it worked well on all our devices. We were also given a map with key areas to visit pointed out. It was disappointing that both the restaurants were closed and we hadn't been made aware before our arrival, but the staff were able to recommend a nice place to eat a few hundred yards away. There was a small bar near reception for the odd drink. Breakfast was good, with many varied items available.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Close to everything"

4
29/05/2018

Excelent location to walk on this amazing city. Good hotel for average costs. Breakfast to be improve. Good wifi. To repeat next time. Close to everything. Helpfull staff. Room with space enought for 3

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"All in all - Good."

5
20/05/2018

I was the ghost of the hotel for almost 2 weeks. Had great time in Prague during my stay , BW+ Meteor was no exception , it was a standart comfortable hotel stay. What i would like to point out as a Plus is the opportunity to rent a personal pool and sauna/fitness area for a reasonable price. Actually a big plus.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr.Martin S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Staff went above and beyond to help us"

4
14/05/2018

We stayed there in May and after we'd checked out my husband realised he'd left his prescription sunglasses in the taxi. The hotel managed to track down our taxi driver who returned the glasses to the hotel the next day and then they arranged to post them back to the UK for us. The hotel is very central to the old town and easily wallkable to all of the sights. Thanks to Sarka and her staff.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Lou Y, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Not worth the points "

3
29/04/2018

Stayed here one night in April. Front desk girl was rude. Guys were nice when they were at the desk. Room was dated and needs a make over. Bathrooms were updated and clean. Gym and pool were closed for 4 months!! Disappointing. Breakfast was included and not great. No juice you had to pay for it. Used 12000 points. Asked for late check out as I am platinum diamond member and they said ask tomorrow. I am platinum at other programs and they tell you upon checkin. In the morning they allowed us an additional hour only. Why I stopped staying at best westerns and choose SPG program now. Definitely would stay else where.

Daniela P, ?editel prodeje at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Crystal Dianne S, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. However we would like to clear information about breakfast as there is 100 % juice available for all guests free of charge. If you prefere the fresh juice there is a surcharge for this request. Regarding the late check out we did our best as you have stayed during the top season and hotel was fully booked. We are very sorry but we are not able to provide late check out for longer when there are other guests waiting at the reception to get their room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Daniela Purkrabkova Sales Manager Best Western Plus Hotel Meteor Plaza

"Not great"

3
14/04/2018

Out of the three hotels we have visited in prague this one was the most expensive and worst unfortunately. It has good location but thats about it. There was horrible smell in our bathroom that we think was coming from next door cause there was also lots of drilling next door. When we phoned reception we were told they were not aware of it. There was also buzzing all day and night but we are not sure where it was coming from. Breakfast wasnt great either. We only stayed for two nights but we were expecting more from best western.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Lazerboycie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great Location & Lovely Breakfast"

4
11/04/2018

Perfect location in the city center with easy accessibility to all attractions. There is a Tram stop 3-4 minutes away and the Tram systems are so well connected that you can pretty much reach everywhere. One can even walk down to some major attractions such as the Central Square, Astronomical Clock, Charlies Bridge etc. All these attraction are hardly in a 10-15 walkable radius from the Hotel. Apart from this as you are in the city center there is endless shops, restaurants etc. Breakfast Buffet was great with an amazing spread and you can eat to your hearts fill. Last but not the least the rooms & bathrooms were good size (considering some small and tiny rooms you get in some hotels for a huge price) and the beds were comfortable and everything was clean. The only thing is that the hotel has a little old look, you can feel this when you pass through the corridors. Would certainly recommend this Hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Ideal for city break"

4
02/04/2018

We spent three nights at this hotel in March 2018. It is ideally situated for the city centre and all of the sights in Prague, we walked everywhere from the hotel and its all within easy access. Hotel arranged a taxi for us at a lower rate which was well worth the money if you just want to get there after the flight. 680CK and we had a mini tour via the back roads. The hotel itself is comfortable and clean. Rooms are exactly what you would expect and reflect the price well considering you only sleep in the room. Breakfast was good with plenty of choice to start the day. Staff very friendly and helpful.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Perfect location, magnificent breakfast"

4
16/03/2018

Lovely to be greeted by friendly reception staff on arrival and this is what I will remember for this hotel. The hotel is located just near the Powder Tower and the edge of the old town. This couldnt be better. We arrived by train and it was a short walk to the hotel. Nice classic styling, perfectly clean. Breakfast was delicious and many good choices. Definitely recommended.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.TKrieg, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great hotel near everything"

5
14/03/2018

Really nice hotel within a few minutes walk of Central Square. The hotel is situated about 100 meters from the Powder Tower which is what is left of the fortification wall of the old city. A walk thru the Powder Tower and in a few minutes you are smack in the middle of the central square. Endless supply of restaurants and things to do. Navigate down one of the streets that come into central square and in a few mins you are at the river, Charles bridge, the old Jewish cemetery and museum, the possibilities are endless. Most all things you want to see are within walking distance of this hotel. Train station is 10 minute walk. There is a small bar and sitting area right next to the lobby. I think the bartender never leaves the bar as he was always there from early morning to late at night. They serve a beautiful buffet breakfast that's included in the price of your room. Best Western Meteor Plaza is our go to hotel in Prague. definitely will stay there again.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Kevin r, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Strásnká Reservation Manager Best Western Plus Hotel Meteor Plaza

"A nice hotel that is in a very good location"

4
09/03/2018

Overall, I really liked the Meteor Plaza. We parked our car in the garage - but the cost is very, very high at 26 euros per day. Especially give workman were hauling tools and equipment within inches of the car at times. The staff here are friendly and helpful and the room was comfortable. Breakfast was also good. The location of this hotel is excellent and not far away from the tourist attractions. We organised a really nice tour from the hotel with Premiant. They picked us up right outside the door! Overall, this is a good hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Good hotel"

4
08/03/2018

As with most Best Western Hotels, this one is clean, the staff are friendly and helpful and it is ideally located in the center of town but not to near so as to be noisy. The breakfast are served from 7am til 10am so late risers get fed to ??.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very pleasant stay"

5
05/03/2018

Really nice hotel, close to train station. It took around 10 minutes by walk to get there. Front desk stuff was really nice and helpful . Room was very clean and cozy. Public transportation was near hotel so we could travel around Gda?sk quite easy. Also it was really easy to get to the sea side. Definitely recommend this hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Joanna D, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Friendly staff, central location"

4
25/02/2018

5 minutes from central station, friendly staff and very helpful. Room was a good size and while dated, was quiet and comfortable. Bathroom was good size. Less than 15 minutes walk to most attractions, with grocery stores within a block.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location, tired looking hotel"

3
22/02/2018

The location of this Best Western is prefect. You are minutes away from old town and can access all metro routes with a few meters walk. The hotel itself is looking tired. They were updating some of the rooms whilst we were here, but the hotel needs some TLC. The rooms are small. Whilst you don't spend much time in them, you certainly wouldn't want to here. The staff were all friendly and happy to offer advise. The reception area is well maintained too. I wouldn't recommend using a hotel taxi. We got stung with the rates! Pick a taxi off the street or Uber is easy to use and extremely cheap! It served as a good base location wise. I'm not sure I'd rate it as a 4* Hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location"

5
19/02/2018

We had a two night city break in this hotel. It is in a perfect position for Prague centre and all the local tourist sites. Our room was clean, comfortable and well appointed. Plenty of tea and coffee making facilities and a mini bar, fridge and safe. The reception was helpful and courteous. Breakfast in the hotel was superb with a great selection of cooked and continental food, and a variety of hot and cold drinks. We have no hesitation in recommending this hotel for anyone visiting Prague on a city break. Many thanks to the hotel and staff.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"overall good hotel"

3
18/02/2018

we booked the hotel via their website directly, price was quite ok for the location and the busy Christmas time I arrived with my english speaking partner and while any communication the reception staff preferred to speak to me in Czech which was a bit embarrassing as i'd expect that all staff should be able to communicate with an english speakers anyhow the room was nice, outdated but very spacious. breakfast was very nice and we also received a voucher for a 2 for 1 drinks at their bar overall good experience but not sure if i'd be rushing back again

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Lucie H, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Lovely country inn"

5
17/02/2018

A very nice country inn with helpful and friendly staff throughout. Food was some of the best I've ever had, service was good too. Rooms were cosy and comfortable, a little dated, but this is a quaint country inn, so nothing wrong with it. Very clean all around, and good strong shower! Great location, just off M4, easy access to Bath and Bristol

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Amazing Front Desk and Breakfast staff"

5
05/02/2018

Bianca and Nancy are great! Very welcoming and assisted without hesitation. Breakfast staff was great, breakfast should have better quailty of food but none the less it was still enjoyable! It is the staff that make me always return to BWP bensalem

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Good location and breakfast"

4
31/01/2018

Stayed for 3 nights towards the end of January. We were given room 428 which is a long walk from reception, but on a plus side was very quiet and faced the inner court yard. Room was an ok size not massive but fine with us. The room was a little on the cold side and needed an additional heater which the hotel supplied. Room was clean but a little tired. The grouting inthe shower requires reburbishment. Breakfast was very good with a wide range of food all of which was very good. Staff at reception were friendly and helpful.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Nigel Bowen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"A excellent experience"

5
25/01/2018

A nice experience during a job trip, the room was very clean and the service very excellent. It's sure that next time I'll go in this hotel. It's very close to the Central Station (1,3 Km). Good quality/price.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Friendly, clean, and affordable"

4
12/01/2018

We enjoyed our stay very much. The staff were very friendly and helpful. The room was quite comfortable and clean. The pool and hot tub were well maintained and easily accessible. Close to shopping and dining. Great value for the price.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Week stay in Prague"

4
04/01/2018

We stayed here the first week of December to enjoy the Christmas markets and the sights of Prague and a few day trips. The location is great, not too close to the crowds but close to restaurants, a mall and supermarket. The breakfast each day was the same but there was a large selection. We arrived early and the staff were very nice to give us a room on the first floor that was ready. After our long flight, this was a great news. The room was very warm but others were cold as we heard other guests talking with staff. The hotel with within easy walking distance to the train station and bus station. The staff hotel staff were helpful and smiling, except the breakfast staff who seemed to only want to clean up your plates. We will be staying here again next time in Prague. If you happen to have bad weather this hotels location is great, close to everything. Have to add that the bathroom had a towel warmer which was great to dry wet items and there is a coffee maker in the room.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great hotel"

5
05/12/2017

Great hotel, in a very good location. Nice rooms plenty big enough for 3 people and very good choice for breakfast. Everyone very helpful, quick check in. Definitely recommend to anyone visiting Prague.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Tracey S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"great location and comfy clean bedroom"

5
04/12/2017

I enjoyed staying at this hotel. The breakfast could have been of better quality but overall good. All tourist places are nearby within a few minutes walk. Metro Namesty Republic is the nearest station. Czk Koruna is not value for money.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"A MALINCUORE DA EVITARE!!!"

1
29/11/2017

Foreword: Don't make a mistake to think that I have been just unlucky or pretentious. I am a Best Western employee in a 4 star Plus hotel in Rome, so I was really hesitant to make this review; they are colleagues, but my sense of duty pushed me to do it. We arrived at this hotel on 10/11/17, at check-in the Receptionist welcomes us professionally confirming that the room was already paid, showing us the hotel amenities. They gave us room 309, since we asked for a room located at the high floor and without carpet. Unfortunately when I went to bed I found out that the mattress was BROKEN!! I could not believe in a BW PLUS !!! In the morning I spoke to the secretary of Reception who replied: "What, sorry"? What does it means?! There is an hole in the mattress! They tell me "Ok, we change the room"; then I asked for a king bed room, hoping it would be bigger than the previous one, since it was a French room. They didn't apologize for the inconvenience. They showed me a non-refurbished room with carpet (402). We accepted it, just because it was already cleaned; I checked the towel warmer in the bathroom, and it didn't work, so I reported that at the Reception Desk. Later that day nothing changed: the towel warmer was still broken. I called the Reception and they told me that shortly someone will come to help us. Someone arrived with a DE LONGHI warmer !!! I almost start to laugh and I said “OK Thank you so much” !!! In the afternoon I would have liked to have a cup of tea ‘cos was a cold day, but there weren't tea bags: so I called the Reception again and they sent up someone. A lady arrived saying: "But how can it be! Don't you see the tea? Is right there!?" I didn't replay disrespectfully, I just told her that unfortunately those things were herbs and coffee but not the tea. The next day on my return, it was a cold day, I was going to switch on the heating in the room but ... IT DIDN'T WORK !!! I called the Front Desk again and they told me that the Maintenance wasn't available at the moment: they just were able to solve the problem sending in the room another warmer DE LONGHI !!! Obviously I refused due also for a security reason: a warmer in the room with the carpet? Not a good idea. I get a shower and go out right away, stopping at the front desk because I had to leave the next morning. I booked the car to go to the airport and I asked if there was anything to pay, like city tax or something like that. The asked me: "Did you get anything from the Minibar?" I said no, and that the room was already paid by BW. He checked my reservation and said “OK there is nothing to pay”. I do not even had the time to get to the Clock Square (I was in Prague, no more then 3/4 minute walking) that suddenly I received a message on the phone: it was the bank's message alerted me that the hotel took my money!!! Amount of 380 Euro !!! I called the hotel and the employee said to me "It's the payment of the room." I told him: ”But just 3 minutes ago you told me that it was everything ok and there wasn't anything to pay!” He apologized for the inconvenience, and I replayed to him: “don't worry I'LL COME BACK NOW!” Arrived at the Hotel, he said he can not do anything right now and I had to wait for the Manager, who would be arrived the next morning!! The following day they refunded me just 360 € instead of 380 €. Furthermore, during the whole stay they never changed my bed sheets: they just folded down the duvet !!! Toilet paper never stocked, on the penultimate day they even left the roll of cardboard in the bathroom, where the new roll should be! In a BW PLUS !! I swear to you that I travel a lot, but something like this never happened to me. Speechless.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and for this reason we provided you the best room which we have. The room is renovited on 2017 so the mattress was really new and is not possible to be broken. Even so you was not satisfied we offered you another room which was with carpet because we have only 2 rooms without the carpet so this another room was the best another alternative. We refunded you all amount of accommodation with all taxes. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"perfect location for a short visit to Prague"

3
09/11/2017

Right outside the old city centre, lobby not very happy looking but a warm welcome, quiet room with very good bedding. Excellent breakfast. Staff not very smily except for one person, they seem quite unhappy. Bathroom rather on the small size, one person at à time should use it. Our room was quite small for the two of us but our friend got a larger room on her own, which is rather odd as we had booked together and explained one couple and one single. I'm sure it should have been the other way around. The taxi driver advised us against having dinner there as not many people do so, and the food its not so fresh. Plenty of good restaurants in the surroundings ! And just accross the road, a lovely market open every day. If we go back, we will certainly stay at that hotel again.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Carole, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Strásnká Reservation Manager Best Western Plus Hotel Meteor Plaza

"Nice stay, location is great!!"

4
10/10/2017

we stayed for 3 nights, beds were comfortable, clean rooms, nice staff and very good breakfest. The location is great, 50 meters from the gun powder tower, wich is the entrance to the old city, so the street isn't crowded all day long and the place is excesible to cars, so you don't need to carry all your laguage through the old town.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Location Location Location"

4
06/10/2017

Prague was our last of our 3 city vacation. We selected this hotel because of the price, Best Western Plus brand and location. We were extremely satisfied. The location was perfect, just a short walk to many of the historical sites, restaurants and public transportation. The room was well appointed but small. However in such a beautiful city, we spent little time in our room. The breakfast was excellent. w

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sandra M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very suitable for a short escape"

3
04/10/2017

The hotel is located near the Powder Tower which is the entrance to the old town and is few meters away from the republic square which is a major hub point for Metro , guided tours etc... The hotel itself is average to good. The breakfast has a good variety but lacks refined taste. Rooms cleanness is average . recommended for a short stay touristic visit to Prague

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"I have to say that it's average but good if you don't care"

3
28/08/2017

I'm fairly laid back and don't require frills. I also travel a lot for business and for pleasure...so I've seen the good, the bad and the in between. I'd say that this is more of an in between. The location is GREAT. The staff was helpful. I'm challenged to give more than three stars because of the room which in my opinion was shabby. Clean, yes. Had what I ultimately needed, yes. And heck, you're in Prague...a great city. But I won't stay there next time I visit.

Klara V, Manažer at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Touringsadge Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Okay hotel"

3
15/04/2016

Good location, a short walk to the centre. The room was okay, the bed a bit sunken though. The breakfast was bland, but this might reflect the cuisine in czech. The staff were helpful. So just okay nothing special.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"perfectly placed and priced."

5
13/04/2016

superb location, v nice rooms at excellent price compared to those around. wonderful restaurant in the old wine cellar at exceptionally good prices. a lively little bar in the lobby. all in all i cannot fault this place a real gem.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your nice feedback. We are glad that you were satisfied and we hope you will come back soon. Have a nice day. Best regards Lenka Valachová, Resident Manager

"Great Stay!"

5
13/04/2016

Hotel location is perfect, walking distance to everything. Hotel staff was super friendly and helpful from check in to check out. Would definitely stay at this hotel again if I visit, and I'd recommend it to anyone.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Jessica, thank you for your feedback that make us happy and help us to do all what we can to make all our guests so satisfied. Have a nice day. Sincerely Lenka Valachová

"Really friendly with great service"

4
23/03/2016

Stayed at this hotel on a three day break to Prague Staff where always helpful and would always help us with directions to all places of interest rooms where fine had a good nights sleep. Breakfast ok but the buffet was not the best apart from that it is well located to walk to most places and the trams are really cheap too, I would stay there again no problem

"Perfect location ,"

5
21/03/2016

Perfect location for visiting Prague right in the Old Town, restaurants, shops, old square all on your doorstep. Excellent rooms, very modern,everything you needed. Breakfast excellent, great selection. No complaints at all for our 3 day stay. Very helpful and friendly stay.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for nice feedback. We are appreciated that you enjoyed your stay with us. We look forward to welcoming you again. Have a nice day. Sincerely, Lenka Valachová

"Perfect location !"

4
20/03/2016

Wonderful hotel, nice rooms, perfect location and good service !. Public areas were clean and the breakfast was perfect !! I didn't get a city view but I guess it's only because of the room category that I booked.

"Excellent location"

4
17/03/2016

The hotel is quiet, with good wifi and near everything. The train station is just 10 min walk, the tram stops are located near the hotel as well, and the main attractions of the city are nearby. There is a big shopping centre close to the hotel and a lot of local shops. The staff is friendly and helpful. There is an elevator in the hotel and the breakfast is pretty good (buffet).

"good valeu for money"

4
17/03/2016

the hotel is located near every thing (paladiom, shopping, etc) it is not new at all but well organized. the reception staff are very helpful with every question. the breakfast was very good. the wifi worked very good in the lobby and at the room. recommended!!

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Gil, thank you for your nice feedback that help us to work hardly to make all our guests so satisfy. We hope you will come back soon. Have a nice day. Sincerely, Lenka Valachová

"Nice Relaxing Hotel"

3
16/03/2016

This hotel was in a great location, Very clean and very reasonably priced. Breakfast included was very nice although the waiting staff where very grumpy and unnattentive. i would stay here again, mainly because of the location.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lenka Valachová

"Wonderful Stay"

4
13/03/2016

Great location downtown. Minutes to major shopping and restaurants. Maybe 10 minutes to the clock tower and square. Toured for 3 days on foot. Staff at the hotel were wonderful. Andrew on the desk was great and helped us plan our day and route. Breakfast was exceptional every morning. The only downside was the really tiny room and only 2 English TV stations, both all news networks. That made it 4* versus 5*. We would gladly stay there again..

"Good standard hotel, centrally placed"

4
11/03/2016

Stayed at this hotel between 7/11 March 2016. Hotel is ideally situated 100m from the powder tower, and therefore a short walk to the city centre and all its attractions. Room was of good size, nicely decorated in the local style. Many would say the room is dated, but I would not, rooms are typical Czech style. Adequate nice sized bathroom, good shower. Comfortable bed. TV and tea coffee making facilities. All in all, very good standard. Breakfast is served between 7/10am, and is self service. There is a vast selection of food to pick from, if you cannot find what you require for your breakfast here, you will never be pleased. Very good standard. Restaurant for evening meals/dinner is located in the cellar. Very traditional feel. Extensive menu, good selection, very reasonably priced, excellently presented, and fast/efficient service. Cosy bar opposite reception, open to midnight/01:00 for residents. Good local beer and wine available, tea/coffee etc etc served with a smile. Really could not find fault with the establishment at all, very comfortable, and very very reasonably priced all round. Would I stay here again, certainly, would I recommend to you, certainly.

"Great stay "

5
07/03/2016

Great hotel , great location, nice staff, great breakfast, would really recommend. I think this is the place to be in the old town , we had a room facing the courtyard and it was very quiet, no noise in the evening at all The breakfast is a buffet where there is lots of choice from cold to full English.

"Enjoyed our stay"

4
07/03/2016

Myself and my husband recently stayed for 3 nights. Found the location to be perfect, literally a 1 minute walk from main train station and entrance to the Palladium shopping centre. We explored the city on foot with no need for use of public transport at all. We found the rooms to be well equipped and comfortable. The pillows and duvets were a little light but we requested additions which was no problem at all. The shower was very strong. The wifi was great, we watched Netflix without any interference. The room had team making facilities and a fridge which we found very useful. All in all, we felt we had got exceptional value for money.

"Excellent value hotel"

5
03/03/2016

We stayed for three nights. The staff were friendly and helpful. We had a cheap pre paid deal and on arrival was upgraded free of charge as rooms were available. Nice room. good internet. Nice décor and lounge for a drink. Lots of choice at breakfast, ample to eat. Excellent location in the centre of town. Good restaurants and shops a few minutes walk. Would use again and recommend to anyone who wanted a hotel in Prague.

"Geat location at a geat price"

3
28/02/2016

The hotel is centrally located and within walking distance of many attractions. Staff is very friendly and helpful. Breakfast was included which was a plus. It is a bit loud sometimes with the slamming of doors by other guests.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Claud, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"Great location, clean hotel, friendly staff"

4
24/02/2016

Lovely hotel not far from the main Square. Hotel very clean, staff friendly & helpful. Rooms are spacious enough, free tea & coffee,beds comfy and shower is hot and fast flowing. Breakfast is varied, hot & cold buffet, lots of different choices. Bar prices are very reasonable, 2 glasses of wine and a bottle of water £5.00.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Shelly, thank you for your nice feedback and we look forward to welcoming you back. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"Best Western Meteor Plaza Prague"

5
17/02/2016

The staff and central location of the Meteor Plaza makes for an excellent hotel. The staff are personal professional and welcoming and all that Prague has to offer is on the doorstep. What a find, didn't realise how good until we were there, non of the write ups made it clear. If its value and to experience the wonders of Prague you want,, then this is the hotel for you. We travel much and do not offer praise unless earned !! On this occasion it was well deserved.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Michael, thank you for really nice feedback. It makes us happy to read this and help us to do still more and more to prepare for our guest nice and comfortable stay. We hope you will come again soon. Have a nice day. Best regards, Lenka Valachová

"Elegant and discreet in a great location but a bit fringed on the edges"

4
16/02/2016

In a beautiful and historic part of town. Simple decor but good service and attention to details. You can tell the furniture and style is not so modern. Rooms with plenty of space and comfort. Generous, delicious breakfast. Very helpful staff. Small possible improvements: cleaning supplies and vacuums left all the time in the corridors, one day my wake-up call for 730 occurred at 830 and I was late for a very important meeting (not cool!), should propose the necessary bins for recycling.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Leslie, thank you very much for your nice feedback. We are appreciated that you enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"Average"

3
11/02/2016

Well located, near everything if you want to visit nice places and not walk (or drive) a lot. The only problem I see is that the hotel is quite old and for that reason, the bedrooms are not really nice. You can also understand as a "vintage" bedroom. The breakfast is quite good, lots of different options and with an interesting variety between the days. As it is not expensive and the experience was quite nice, I would recommend this hotel in terms of cost-benefit

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Eduard, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lenka Valachová, Resident Manager

"Czech out Prague"

4
09/02/2016

Great hotel for a city break friendly staff very helpful just a two minute walk to the old town square where it all is .had a lovely two nights would recommend the grand tour they picked you up from the hotel took you up to the castle and boat tour very good guide took about three hours in total well worth the money . Good restaurants near by busy and very good value ask at reception . Also explore the side streets for small cafes and bars where the locals go would definitely go back .

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, thank you for your feedback. We are glad that you enjoyed your stay with us and that you were satisfied. We look forward to welcoming you again. With kind regards Lenka Valachová Resident Manager

"dated"

3
08/02/2016

the hotel was in a very good position, pity the hotel didn`t compliment it. long weekend was a Christmas and birthday present combined. room upgraded to a suite, but in all honesty only as good as an average room in a 4 star in Spain. continental breakfast with a small choice of English food. city was well worth a visit , but beware, you can use euros or sterling , change given in crona. which gets me to my next point. they price their wares , just above what a full euro would be, thus giving you a lot of unwanted crona, which are no good in Primark or any other retail outlet in Britain. people were friendly and very helpful, so no complains there. the sooner they go over to euros the better.

"Good Hotel at a Great Price"

5
04/02/2016

The value of the hotel was exceptional. I paid a fair price for a hotel centrally located, great staff, clean room, and free breakfast. I really could not have asked for more. Upon arrival staff were inviting, and lobby area is very nice. Things are up to date, and looks well taken care of. No problems checking in and was given keys to my room. Took the elevator up, and although the room was a bit small, it was fine. The rooms look a little old, and worn, like stained carpets, but you could tell they are well at least well taken care of. The other negative was the lack of English speaking TV channels. The beds were very comfortable. The hotel's location was so great it's within walking distance to anything at all tourist related. Definitely one of the best located hotels, so close to New Town and Old Town. The room itself was kind of small, two single beds, and a small bathroom with shower, but everything was adequate and clean. Wi-fi was pretty good speed, definitely acceptable. House keeping was done on a daily basis by staff that were helpful, and were happy to service the room whenever I requested. Front desk staff were attentive, and helpful with directions around the city. Or anything else, like calling my airport pick up shuttle and making sure everything was in order for me. The free breakfast is exceptional. It's a huge breakfast buffet with just about anything you can think of. Cheeses, cold cuts, breads, yogurt, hot items like eggs, beans, bacon, sausage, and tons of juices and coffees. Definitely one of the best breakfast buffets I have ever had, and was happy that it was included in the cheap price of the room. All in all, I thought I got a great value at a great hotel. Great location, with great rooms, and nice staff. Couldn't really ask for more. I will definitely return, and would highly recommend this hotel to others.

"Good location but beware the fake hotel taxi"

3
04/02/2016

This was the second time I stayed here, mainly because of it's good location and because I had a good impression the previous time. Now, my experience was a bit less positive. I was assigned a rather old room, in (I guess) some older part of the hotel on the 4th floor. When I entered the room, it was very cold. The radiator wasset on maximum but produced almost no heat. There was a small portable heater, which I connected and put at maximum power. After some time, it was possible to get the room warm, although the bathroom remained rather cold. Some things in the bathroom were also worn out. Internet was too slow. The positive thing was that the bed was OK and that it was really quiet during the night. The breakfast was also very good. For returning to the airport, I ordered a taxi at the reception. They told me that this was a fixed price 680 CZK. The taxi came on time, but I was unsure whether it was really the taxi I ordered and I asked a man from the hotel staff about it. He confirmed this and had a short conversation with the driver. Only a minut after we drove away, I realized that this was some sort of illegal taxi service; There was no visible badge of registered taxi within the taxi, there was no meter, the driver behaved untypical, he didn't take the main roads (probably to save road toll), and so on. Arriving at the airport, he asked me to pay 780 CZK (100 CZK more than I was told at the reception), then he also wanted me to pay parking, etc. Of course, I told him that I agreed to pay 680 CZK at the hotel and I did pay no more than this. It is really sad that the hotel staff wants to do such things to their clientele. Therefore I will not stay in this hotel again.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am really surprised with the information about the taxi. Firstly I have to explain that we didn't use a real taxi but our hotel cars and drives. Therefore there is a fix price and no tachometer or taxi registration. I will immediately check how it is possible that someone asked you for higher price and I will take necessary measures to be sure this will not happened again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] . Sincerely, Lenka Valachová, Resident Manager

"the hotel is located very central"

3
04/02/2016

the Service was good. the staff at the reception very helpfull. the Restaurant lacked a bit of friendliness. The mattress that I had was TERRIBLE. there was a big dent ôn the side and middle. They should Change the mattresses. The Location is perfect, one can walk everywhere. the spa massage area well....... the Prices are rather deceiving

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Monica, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It will be perfect if you can write me the number of the room that you stayed in to my e-mail. I will check it because our guest usually assess the mattresses as comfortable. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Sincerely, Lenka Valachová, Resident Manager

"some changes"

3
03/02/2016

the Hotel is situated in the Center, one can walk everywhere, within Walking distance to the Charles Bridge, Wenceslas Square, the astronomical clock, the Jewish Quarter, the Paladium mall-it's great- ist right down the road from the Hotel. the staff at the reception were friendly and helpfull. the massage/spa area!!! the offers are very deceiving, they advertise a Price but then you're told "oh this is based on 2 People" this Needs to be changed.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Monica, than you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Sincerely, Lenka Valachová, Resident Manager

"Mr Curry "

4
31/01/2016

Very clean with helpful staff. Great location with easy access to all attractions. My 2nd visit and it didn't disapoint. Trams Taxi's all accessible. Shopping centres 3 min walk old town square 5 min walk.

"Nice atmosphere "

5
27/01/2016

The hotel is in a perfect location just a short walk from the beautiful old city. We had a relaxing 4 nights here, the breakfast was included (food was amazing!!!) staff really helpful and the room was comfortable and clean. Perfect choice for a long weekend in Prague!

"Good value for your money"

4
27/01/2016

Stayed here for three nights in January for a city break. Meteor Plaza is in perfect location only few minutes walk to the Old town square, you can walk to almost all of the most important sights and the tram&metro are also close. Breakfast is all you can ask for, with some small differences daily which we thought was a nice touch. The room was basic but clean. Staff at the reception and at the breakfast is friendly and helpful. Good value for money, would stay here again.

"Best location in town!"

4
25/01/2016

This hotel is close to almost everywhere you want to see in the center of Prague! The room is not so big but it is clean! It has clean sheets and clean towel which are two of the most important elements of my hotel stay. There are free teas and coffee as well. The breakfast is good as well especially its super black coffee! It also has a small bar that serves cocktails:) It is just a few steps away from the Prague Municipal Hall, Divadlo Theater, Czech Central Bank and the famous Powder Tower. Just next to the Divadlo Theater as well is the metro station that can get you easily from one place to another. We booked this hotel through Easyjet and indeed, it is easy on the pocket!

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"In the heart of Prague"

4
24/01/2016

Located in the heart of Prague, 5 minutes walking from the astronomical cloak. Perfect for a weekend of tourism. Receptionist staff is very kindly but I can't say the same about waiters and cleaning team. Dining room is very useful and cheaper if you are too tired to go out in the evening.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"More Minus than Plus"

3
24/01/2016

A pokey little room, with dodgy heating, and the only view is the other guests bedrooms. The breakfast food was nothing to shout about either. But to be fair, I did not find much of the Prague food to my liking. The one good thing that it was only a short walk to the Old Town. But watch where you eat around the Old Town Square, prices can be steep.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. John, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"Great location, a bit older equipment, good value for money"

3
23/01/2016

This is perfect location at Prague city center, close to historical center as well as railway stations. Hotel has a bit old equipment but everything works. It matches good value for money. There is number of hotels that are better and more expensive and hotels cheaper with lower level. There was very nice staff at the reception when checking out. The invitation when checking in could be more warm considering claimed **** and Best Western standards. Anyway, it's about people. The stay was good, great location, breakfast very good, all the equipment at the room worked.

"Short-Stay in Prague"

3
15/01/2016

We visited for 4 nights in January. The hotel is well situated just a couple of minutes walk from Old Town Square in the centre of Prague. The check-in and check-out is very smooth and the team on reception helpful and polite. The room we had was an upgrade and consisted of an additional sofa bed, which meant the room was larger than standard. The room was comfortable and had everything that is needed for a short-break, although tea / coffee refills were hit and miss. The Lobby bar is ok for drinks, reasonable in price and you get a BOGOF on your first cocktail on arrival. Breakfast is served as a buffet, and has plenty of variety and food on offer, from hot to cold, toast, fruit, cake, pastry and rolls. The restaurant was closed whilst we were visiting, so we did not use this facility, For the price paid, can't really fault it.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir/Madame, thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Have a nice day. Best regards Lenka Valachová Resident Manager

"Great Place"

5
12/01/2016

I've stayed here twice in the past year (Summer and Winter). The location is excellent; close enough to walk to the Old Town, yet situated in a place where you wont have too many tourists pass by. The breakfest is excellent with lots of selection including fresh fruit. The rooms are spacious and very comfortable. We had a garden view, so it was very quiet. I'd be happy to stay here again.

"Perfect hotel, Perfect location"

5
08/01/2016

We stayed at this hotel for a short break during December in time for the Christmas Markets. The hotel was in a perfect location just a few minutes walk from where the Airport Express bus drops off and also for the 10 minute walk to the main train station where the bus back to the airport leaves from. The Old Town, (where the main Christmas Market was located) was a 5 minute walk away through the lovely Powder Tower. The Hotel looks small from the outside but it is lovely inside and has a wonderful history of its own to share. The Reception staff were very friendly and welcoming and the staff in the hotel bar were very attentive as we enjoyed a cocktail (or two) after a busy day of sightseeing... The Room was large with comfortable beds, a fully stocked mini bar and the bathroom and shower was exceptionally clean and a high standard.... our room was serviced each day with nice little gestures like chocolates left for us.... The breakfast was one of the best breakfast buffets we have had..... everything from hot cooked breakfast to pastries to continental breakfast.... the breakfast room staff were very friendly and efficient. If you are looking for a hotel near the Old Town then this has to be the one, it is central to everything and in a quiet, safe location. We would definitely stay here again on our next visit to Prague.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir/Madame, thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Have a nice day. Best regards Lenka Valachová Resident Manager

"Good Base to See Prague"

4
04/01/2016

Enjoyed 2 nights here, cheap and excellent location. Recommended for a budget, central location. Didn't try the food so cannot comment on that. Rooms are larger and clean and tidy. The hotel arrange airport transfers, this was cheaper than paying a taxi at the airport.

"Nice hotel situated close to the old town"

5
03/01/2016

Nice warm clean double room, with tea and coffee making facilities. Friendly reception and bar staff (restaurant staff could have smiled more). We stayed over New Year, and on New Year's Day and the 2nd January there was Champaign and strawberries on offer at breakfast. Plenty of choice at breakfast, hot and cold buffet. The hotel is close to the old town and market, and about 5 minutes to Wenceslas Square. About 10 – 15 walk to Charles Bridge. No complaints. I would book this hotel again next time we visit Prague.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Peter, thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Have a nice day. Best regards Lenka Valachová Resident Manager

"City visit"

4
03/01/2016

We enjoyed this hotel as it was located ideally, had friendly service , clean and tasty breakfast and so is good value for money. They gave us a free bar voucher and gifts in our room , although perhaps as it was over Christmas. The desk arranged taxis from the airport for about £23 each way.There a good snack shop opposite which is handy I would recommend this if you wanted to visit Prague

"One of the best hotels in Prague that close to the OLD and NEW town in Prague."

4
31/12/2015

The highlight of this hotel is the location. We can reach the Old town square within minutes as well as Wenceslas square. Restaurants and cafes are around the hotel. Palladium shopping mall can be reached within minutes. Charles Bridge can be reached within 10-15 minutes. The room is in a good size and CLEANLINESS is great! When we came on Dec24, there were Christmas Cookies on the table. We found it really welcoming. The receptionists were really friendly and helpful. I called her for mass information and she got back to me with information needed quite fast. Breakfast may be the only 'down' side for us as we expected more (Perhaps we expected too much for 'German frühstück'). However, everything is there, from warm and cold dishes, from salad to bread. I love the special czech sausages that serve everyday. We found the breakfast area a bit 'cold'. The waiters/waitress were not that 'friendly' (they were polite). No smiles...no greetings 'Good Morning...etc.), whilst we always say that whenever we enter the breakfast room (but...no answer unfortunately).

"Very good value/price"

4
18/12/2015

Excellent location (near city center and railway station). Good room with tea table, fridge, bath. Frendly staff. Excellent breakfast, especially - sausages, bread, fruits. Bad was too soft. Cofee at lobby - weak.

"Excellent location. Great value."

5
17/12/2015

We stayed here for three nights in December 2015. The hotel fantastically located: two minutes from The Powder Gate and the opulent Obecni Dum concert venue, cafe, bar and restaurant. There is good shopping nearby including a supermarket. The hotel is walking distance to the Old Town square, the river and Charles Bridge. Our room was quiet with free WiFi, fridge and flat screen TV. Breakfast was included and was one of the best buffet-style breakfasts we've ever experienced in any hotel with a great selection of hot and cold items. If you get up for early breakfast you earn a free Aperol spritzer! We will definitely stay here again.

"Terrible customer Service"

1
17/12/2015

I couldn't attend the hotel at all due to Storm Desmond Cancelling my flight at Dublin. The staff were very unhelpful and refused to offer any refund or alternative dates etc.. Will never book through them again on this experience.

"A visit to Prague to meet and old friend and celebrate my birthday ..... and to visit the Christmas markets!"

4
16/12/2015

Very convenient hotel to both shopping areas and the old town and the river. Long, long walk through the hotel to the bedroom BUT the room was fresh and clean and very comfortable. It was also quiet as it overlooked an internal open courtyard. The only negative was the fact that old fashioned bleach was used to clean the lovely bathroom and boy, did you know it when the door was opened. Excellent wi-fi and clean bedding and the room was changed / cleaned when it suited me! Breakfast buffet was superb with a huge array of dishes, friendly and efficient waiting staff. Could not be faulted. Small intimate bar by reception serving excellent coffee and apple strudel and again superb staff. The same can be said for an efficient, friendly and helpful reception staff who, incidentally arranged my collection from the airport. All in all, a great experience. Thanks to all concerned.

"Good hotel in good location"

4
10/12/2015

This hotel was in a good location near The Powder Tower and a short walk to Old Town Square with Astronomical clock, Wenceslas Square and about 15 minute walk to Charles Bridge. Fair selection at breakfast- usual cold meats and cheeses plus salad, fresh fruit, cakes including apple strudel! scrambled(bit undercooked) and fried eggs, bacon, frankfurters, beans(hard!), various cooked peppers and veg. plus usual cereals and dried fruit and yoghurt. Only downside was couple of times corridor smelled strongly of cigarette smoke. Overall good with helpful staff. We took the airport express bus, only 60 Koruna each and stops about 5 minute walk away at last stop.

"Long weekend in Prague"

4
07/12/2015

Excellent stay over the Advent weekend. Good location for all the sights. Christmas market very interesting and loads to see in the streets and squares. Hotel very clean and comfortable. Service excellent. Breakfast in the hotel - wide choice and no risk of starvation.

"Lovely place to stay"

5
06/12/2015

We came to Prague for a long weekend to see the Christmas markets and stayed here as it was just a little bit out from the centre but not far to walk. The staff speak good English and we booked the hotel car to pick us up from the airport. Pay the driver cash and don't put it on your bill as they add vat. The rooms are warm and comfy with toiletries, tea and coffee making and a mini bar which is surprisingly inexpensive should you wish to use it. Breakfast is continental with their own twist on a cooked breakfast, poached eggs, bacon, beans sausages and fried cauliflower! The small bar is open 11am til 1am and you can have coffee and cake in the afternoon. There is a restaurant open in the evening but most people went into town. Wifi is available all over the hotel free of charge.

"Ideal hotel for what we required"

4
01/12/2015

This hotel suited our needs for a four night visit to Prague. It was ideally located for all our requirements, The staff were friendly and efficient and the room was of a decent size, warm and comfy.It was lovely to open the curtains to a lit Christmas tree! It set the mood for our stay. The bathroom was absolutely fine with a very efficient shower. The breakfast bar was plentiful and varied.

"Good value for a budget trip to Prague"

4
28/11/2015

We stayed here as part of a four night EasyJet trip from Bristol to Prague. Hotel is very near the centre and is OK provided you are not expecting luxury. The hotel is in an old building, rather tired, wifi slow, very nice friendly and helpful staff, good choice for breakfast, warm room, comfy beds and excellent bathrooms. Very good value, no complaints.

"Good location, ok hotel"

3
28/11/2015

We spend 3 nights in this hotel and everything went well. The location of the hotel is great: the subway station is near by as also the old town and it's sights. The breakfast was diverce, however the quality of the food was not so average. The room was really quiet, but quite small and the bed wasn't really cosy. The hotel had free wifi which was nice!

"Convenient location"

3
17/11/2015

Stayed here for two nights. The hotel is lcoated approximately 15 minutes walk to the old town. The room was a little small and dated. There are two convenient stores within few minutes from the hotel.

"Mike Turner Manchester"

5
14/11/2015

We stayed at the Best Western Meteor,in tThe Czech Republic 4th to 7th Nov 15. I must say we look for Best Western hotel,s when we are having a city break and find them excellent, they are spotless, food hot & cold breakfast, the beds are amazing, especially the one in the meteor Prague, the staff were lovely very friendly, helpful , knowledgable.The Hotels are most certainly value for money and usually ideally situated for sightseeing. I would recommend The Best Western Meteor plaza, our stay was lovely and it was an excellent hotel

"Nice hotel "

4
09/11/2015

Stayed here with my girlfriend earlier this year, great location and very pleasant stay. Our room was tastefully decorated and very quite, basic breakfast but did the job. There's a great pub opposite which has a open fire which was very welcoming after a day sightseeing in the cold.

"only for the location"

3
07/11/2015

there is nothing to love about this hotel, except the location, which was very good for us, attending a wedding nearby; rooms are small, the whole hotel needs a refresh, some work was in progress, wifi is weak, don't plan on doing any work online; in the summer Prague is really crowded so do not expect great staff on reception, they are short of trained people

"The last of the Best Western hotels"

4
03/11/2015

This hotel is the last of the Best Western hotels that I will be visiting in Europe this year and I can say it did not disappoint. It is within close proximity to the old town and the main railway station. I was given a room on the second floor which was more than adequate for my needs. It was quiet, relatively spacious for a small person like me, the WIFI was great and the range of toiletries on offer were better than expected. The breakfast was superb and I thoroughly enjoyed the range of food on offer. The reason why I rated this hotel 4/5 rather than 5/5 was simply because of the problems I encountered with two of the male receptionists and the electronic key card for the door. The first was when I was checking in, I was obviously the first person in the queue and when the male receptionist on duty (the night of 2 October) finished with the guest he was dealing with, he decided to bypass me and go to the guests after me. I soon made it known that I was unhappy with this and as a result he then decided at an instance to deal with check-in for me. The same male receptionist on duty on the night of 3 October did something similar again and again I made he aware of my dissatisfaction with his conduct. The second male receptionist on the morning of 3 October 2015 when I asked him for directions to the tourist office, he proceeded to ask me why did I need to go there and then attempted to sell some of the tours that the hotel were offering to me. If I wanted to buy a tour from the hotel I would have done so was my response. The final gripe that I had with this hotel was that during the 2 nights that I had spent there I had to change the key card three times due to them becoming inoperable which in my opinion is an unacceptable amount of times to change the key card over a weekend. NB: Saturdays are usually the busiest days in Prague and certainly for this hotel, so please try and ensure that you get to the breakfast room before 08:45 as long queues often form after this time.

"Good base for touring Old Town"

3
22/10/2015

The hotel is 100m from the Powder Tower and the edge of the old town and surrounded by bigger hotels. The breakfast was generous and extensive and there was pleny of space in the dining rooms. Good price on Booking.com Our room was on the 4th floor and, even with the lifts, we have to go up 2 flights of steps to get to it - tricky with luggage and for anyone with walking difficulties. Room was cramped wit hall the furniture and the Air con underpowered so we had to sleep with the windows open.

"Close in and clean"

3
20/10/2015

Prague has many choices of hotels. Many are large business chain types. Many excellent hotels are found in the outlying areas. This hotel has the benefit of being really close to the Old Town area, a few blocks from the hop on hop of bus, and part of a international chain that allows advance reservations, and significant discounts. Having a hotel so near to the main tourist activities that you can walk everywhere, and not hesitate to return occasionally for rest stops.makes your stay less stressful.

"Some goods, some bads "

3
20/10/2015

Within 2 mins walk from Wenceslas Square and 10 mins from Old Town Square. Fabulous champagne and wine bar/restaurant next door!! Rooms small but beds very comfortable, shower room modernised and tea/coffee, hairdryer, mini bar, safe in room plus free wi-fi throughout hotel. Cannot control heating or air conditioning in rooms from October - rooms so hot but reception just said to open a window! TV in room with19 channels but only 4 English speaking channels - 3 news and there should have been one movie channel except it is no longer available and is a religious channel instead. Reasonable cooked breakfast and good choice of cereals, Danish pastries and range of teas but slow to replenish plates, glasses, saucers. No concierge in reception but there is a porter.

"Prague Stay"

4
20/10/2015

Good location close to the Power Tower. Ideal for a short stay and just make the 4* grade. Breakfast disappointing and even in October, the breakfast time was busy though the food reasonable, but no pancakes - American chain!. Restaurant adequate, but choice of fare a little disappointing and little choice, and local. The waiter could have played a part in "Fawlty Towers"and brought a smile. Lobby bar unattractive and rather squashed although this seemed to be a short-term matter as I think the front door was been repaired. Would have liked to have seen the patio in use with heaters, if warranted.

"best 4 stars hotel i visited in 5 years"

5
17/10/2015

1.Hotel is very good situated:just 6 min.walk to the old center. 2.The reception is very very friendly and helpful,especially Mrs.Jana 3.The room is large,quiet and clean.The bed is very comfortable. 4.The breakfast is full of choice and the chef is good. The bottom line:very comfortable stay for any purpose.On our next visit to Prague we will definitely stay at this hotel again

"Great location disappointing service"

3
17/10/2015

My wife and I stayed at this hotel for 4 nights in September '15. We chose it because of the Best Western tag and its location on the map - wlking distance to most of Prague's sites. The hotel was indeed very close to most sites - Republiky, old Town Square and Wenceslaus Square. Even Prague castle was walkable though a little further. The rooms were OK and the breakfast (included) good. The one thing that put us off was the attitude of some of the front desk staff. We had to leave at 4:00 am to catch an early flight and because we did not ask for a hotel arranged pick up, the man at the desk just shrugged his shoulders and told us to go out on the streets to search for one. Luckily there was a taxi close by. In addition there was no on to help with bringing our bags down. Despite lifts our room required some stairs to be negotiated and we were left lugging suitcases down these stairs - not pleasant at 4 in the morning when both are over 65 years!

"Vacation"

5
13/10/2015

Excellent location to main sights in Prague. Walking distance to both Old and New town squares. Clean hotel. Excellent breakfast and overall friendly helpful staff. In particular Klara Synackova who provided for all our needs.

"Great location but disappointing hotel"

3
08/10/2015

The location is fantastic with this hotel, not far from the metro, train station or airport express bus stops. However the entrance is small as is the bar. Rooms are also small but do have kettles which is a bonus. Breakfast is disappointing but staff are friendly. Don't use the mini markets, just over he road through the archway is the billa supermarket which has much more reasonable prices and open till late.

"Lovely hotel in the right place for all that Prague has to offer."

5
07/10/2015

Really helpful reception staff, nothing was too much trouble for them. The rooms are very clean, warm and comfortable. The bathroom was very clean and great hot water showers. Spoilt for choice at breakfast time, croissants, pastries, cereals and hot cooked breakfast of local sausages, boiled eggs, scrambled eggs and a few bizarre options like cake, roasted Mediterranean vegetables, cheesy cauliflower etc. You will be well set up for the day after breakfast.

"Great location, great value"

5
04/10/2015

This hotel is ideally placed near enough to the old town but also just outside the hustle and bustle. It is also handy for King Wenceslas Square. The hotel itself was also a pleasant surprise for the price. The room was a good size, clean and well furnished. The staff were pleasant and helpful, the breakfast had a good selection and the lobby bar was a nice place to start or end the evening. We also tried the restaurant on the first night, again no complaints - the food was very nice and reasonably priced. Overall, more than we expected for the price we paid for a 5 night stay.

Lenka V, Resident Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. We are pleased that you were satisfied and enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"A small piece of History"

5
29/09/2015

A quaint old place with a lot of history dating back to the 1300's and very clean comfortable beds. You can walk anywhere, anytime in this City that is full of tourists trying to capture the essence of past. Breakfast is included and that's the best meal to start out walking on, then come back to the hotel after a full day of sightseeing and get comfy in the wine cellar for some good ole home cooking. We can see why Prague is the 5th most visited City in Europe. Best Western you did it again.....thanks for the memories with son, daughter in law and soon to be grandson

"A short visit to Prague"

4
25/09/2015

My partner and i decided to go on a short visit to Prague - a really beautiful and pedestrian friendly city. We booked our flights and hotel (Best WesternPlus Hotel, Meteor Plaza) on the easyJet website. We were delighted to find that the hotel is in easy walking distance of all the imprtant tourist sights except for the castle which needs a whole day on its own. The reception staff were friendly and welcoming and both arrival and departure were quick and easy. The room and facilities were comfortable, well fitted,and very clean. Breakfast was ample and varied. Excellent value for money.