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Best Western Plus Hotel Meteor Plaza, Prague

Hybernska 6, 110 00, Prague, Czech Republic - See on a map
Best Western Plus Hotel Meteor Plaza - Exterior The Best Western Plus Hotel Meteor Plaza is ideally located in the center of Prague. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this historical city center Prague hotel for the luxury of modern amenities in a charming, old world setting! The Best Western Plus Hotel Meteor Plaza is ideally located in the historical city center of Prague just steps away from Old Town Square and the start of the Royal Road to Prague castle. Hotel guests enjoy an excellent location near famous sites such as the Palace Hybernia and the Powder Gate. Visitors take advantage of the hotel's close proximity to Prague shopping, the business district and metro, train and tram stations. The Best Western Plus Hotel Meteor Plaza is attractive and charismatic with its antique Baroque facade. This Prague hotel offers all the right amenities to ensure a pleasurable stay including a complimentary full breakfast buffet, free wireless Internet access, meeting facilities and well-appointed guest rooms with radio, coffee/tea maker, mini-bar, IDD telephone, satellite television, hairdryer and air-conditioning. Guests can unwind after a busy day of sightseeing at the hotel's wellness with beer spa, whirlpool and sauna or spent a nice afternoon in our summer garden. For an unparalleled stay while traveling, make an online reservation today at the Best Western Plus Hotel Meteor Plaza in Prague, Czech Republic! Guests are required to show the credit card used during the booking process upon check-in to approve the transaction. If you are not the holder of the credit card, please contact the hotel in advance to request a third party authorization form. Enjoy your stay.

Best Western Plus

Hotel Meteor Plaza

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 1366 guest reviews
NOTE ISSUED
Excellent
445
Very Good
644
Average
208
Poor
40
Terrible
30
REFER TO NOTICE
Business Business
93
Couples Couples
600
Family Family
227
Friends getaway Friends getaway
234
Solo travel Solo travel
83
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"New Orleans trip"

3
NorthStar23520722349, Austin, Texas 24/05/2019

Hotel service kept only servicing room for 3 people when paid for 4. No military discount was given when requested. Hotel was at a great location and in walking distance to most everywhere. We were disappointed with the service we received when paying this much for a hotel room

"Excellent hotel"

5
VanillyVine29, Denver, CO 21/05/2019

Gorgeous lobby, lovely staff, beautiful bar, well appointed rooms. The pillows are incredible and the bed was like a cloud. We all wished we could just move in and stay forever! Best location! Away from the stench of Bourbon Street, but totally walkable. Take advantage of the streetcar that runs by the hotel. For $3, it gives you an amazing tour & a full day pass!

"Le Pavillon Hotel"

4
Departure36482024810, Lehigh Acres, Florida 21/05/2019

Hotel is 20 min walk to French Quarter, neighborhood friendly to walk at night, dissapointed with early check $50 fee, not able to do late check out. Some hairs in bathroom. Hotel is very elegante, staff is friendly, I would stay again.

"First trip to New Orleans"

4
Companion36923042396, Kokomo, Indiana 20/05/2019

Le Pavillon is a gorgeous hotel in a great location. Our room was just the right size, clean, quiet, and comfortable. The staff was extremely friendly. The pool/pool area is very small and there are not many places to sit or layout and relax. Overall, we enjoyed our stay and would recommend it to others.

"First time to Prague"

4
gordj654, Williams Lake, Canada 20/05/2019

We found this hotel to be very good value for the price. Two things that made our stay great were the service (especially Karla at the front desk) and the fantastic complimentary breakfast (best I've had at a Best Western). On the fringe of the tourist area (10 minute walk to the main square) but close to the best mall and all transit. Rooms were adequate and comfortable.

"Rooms were warm and humid"

3
mikemX1951SZ, Bellville, Texas 15/05/2019

Very nice Hotel. Valet, doorman, bell service and check-in went smoothly. Interior is beautiful and spacious for a CBD hotel. Mornings had plenty of coffee (free in lobby) and afternoons had a large ice-water container to alleviate your thirst. Room was large, but was a little cramped with a large king-size bed and large dresser that you had to pass between to get to bathroom. Room had a refrigerator that was cold and a Kuerig and coffee in the room. Bathroom was nice and had hot-water almost instantly. First day, we complained about the room being warm and humid (73-74 degrees). Front Desk clerk advised she would notify maintenance. Upon return to room from French Quarter, there was no change in the room temp or humidity. Sleep was difficult, since the only cover was a thick cover that made you hot. Complained the next day, before heading out to the WWII Museum (outstanding btw). Upon return later that day, room was still warm and humid. Complained again and told it would be checked into. No change...

"In the middle of it all!"

5
skiski1, Cleveland, Ohio 15/05/2019

Wonderful location in the middle of it all (shops, restaurants). Easy walking distance of everything. Clean hotel, great breakfast, and staff was helpful. I would highly recommend staying here for your trip.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Le Pavillon"

4
Getaway07480135924, Roselle Park, New Jersey 14/05/2019

The Hotel was very nice, it was a block from Bourbon Street and was quiet. They should keep more attention to the pool area, was not kept up. The rooms were clean and always made up, didn't matter when you left. I would definitely go back if I had the chance.

"Le Pavillon recent hotel stay."

5
Trail28979307960, Chicago, Illinois 14/05/2019

Beautiful hotel in a great location. The entire hotel staff was extremely pleasant, polite, and helpful. There were a great number of drinking and dining options near by and the walk to the French Quarter was very short. And on the morning that it was lightly raining we took a cab to the French Market. That cab ride was inexpensive as well.

"Near city center...but need a refresh"

3
Tomb2000, Quebec City, Canada 11/05/2019

This hotel is near the city center and well located. Also near the train station (you can walk for 10 minutes). Staff are nice We had the breakfast include, but after the first day, we decided to have breakfast out of the hotel (nothing looked good...even the coffee) The room was spacious and clean. The wifi was ok and had a mini frig in our room. The hotel need a a complete refresh (there are carpet everywhere...and look old) On the day of the departure to the airport, the front desk suggest us a driver (fixed price in cash), the driver did not speach so well in English and was driving much too fast...I do not recommend their driver neither this hotel. For the same price, I am sure there are nicer hotel in Prague

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Excellent Location, friendly staff, tasty breakfast"

5
Glasha19, Silver Spring, Maryland 09/05/2019

The Hotel is in excellent location just minutes to walk to all attractions and shopping. Staff was very friendly and helpful. Delicious, very good quality breakfast is included. The room was spacious and clean. My husband and I enjoyed staying in this hotel!

"Pretty but non-functional facility"

2
User 09/05/2019

Remodel of a historic hotel is asthetically pleasing but design trumped usefulness. Bathroom is dangerous. Tile shower has no grab bars. When shampoo or soad hits floor and mixes with water the surface becomes dangerously slippery. Men must contort their leg to hold the toilet seat up when standing. Bathroom fan is useless. Upholstered room desk seat is not adjustable, no wheels and too low. Free room safe is nice. In room fridge nice too. Beds only have sheets and thick comforter. You are either too cold or too hot. Facility is clean and staff is friendly and helpful.

"Great Location and Hotel"

4
31garyr, London, United Kingdom 09/05/2019

The Hotel is in a Great Location in the old Town and easy walk to all attractions. Rooms are good size, staff friendly, Breakfast is included and of good quality. Lobby Bar is ok but only open from 4.00. Was told there was no Restaurant on arrival but was told there was a Shish Bar downstairs if we liked but if not he would tell us places to eat. The Restaurant is great Food and Drinks (Cocktail) very Good and great price is separate from Hotel. Hotel should push more as is excellent. and open till late

"Service was terrible!"

3
User 08/05/2019

This is my first review ever and I generally never give thought to writing one but in this situation I think it is justified. To make a long story short I ordered room service on three separate occasions, each time having to call multiple times to get someone to answers the phone and it progressively got worse until our final attempt our food never showed up and we were without breakfast for a tour we had that morning. This is such a frustrating issue because the food was great when it did show up but the total disregard for service ruined my experience with what could be such a fine hotel. Just to top it off I called and went down to the front desk asking to speak to a manager about my issues with no response.

"Very nice"

5
Octobernew, Geneva, Switzerland 07/05/2019

Everything is very good : price, location, service, rooms, breakfast. It was a really nice stay. Beds are comfortable to sleep, room was clean , fast check in. Hotel is very close to everything. Very recommend this place. Anyway the hotel was full, because it has all you need.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Beautiful hotel"

5
Sunshine27916652267, New York City, New York 30/04/2019

Came down for JazzFest with my girlfriend. Staff was very friendly and courteous. Hotel is beautiful very opulent. Really enjoyed the PB & J sandwiches . The pool on the roof was nice and the fitness room is very nice. Bed was very comfortable and the tv was very nice. Had a great time at this hotel

"Birthday Stay"

5
Vacation00512782199, Houston, Texas 27/04/2019

Had a really nice time. Your hotel service was awesome. The host receptionist, Jessica, was amazingly helpful, professional and informative. She actually navigated me around the city perfectly, great customer service!!!

"Elegance of New Orleans"

5
JoQ_11, Cedar Rapids, Iowa 26/04/2019

Beautifully renovated building with very reasonable rates. The icing on the cake is the wonderful staff that will have my daughter and I returning when we are a kin the area. Thanks for the PBJ, super fun treat.

"Beautiful Hotel"

5
User 24/04/2019

EXCELLENT hotel in business district! The overall ambiance of this hotel is special, from check in to check out, everything was clean, staff friendly, professional demeanor and best hot cocoa and pbj sandwiches

"Best place to stay"

5
User 23/04/2019

In Enjoyed my stay. I received wine for staying and the peanut butter and jelly hour was a nice touch of class to the overall experience. I would definitely stay at the Le Pavillon again. Staff were helpful and friendly as well.

"Convenient location; Room amenities need attention"

4
WorldPeace10, Boyds, Maryland 21/04/2019

Excellent location; walkable to French Quarter and many other locations. A peanut butter jelly served in the night 10 - 11 is a nice touch. Cold water served always in the lobby. Staff was very friendly and helpful. Though overall the hotel is quiet, the hallways are sometimes very noisy. Room amenities need housekeeping attention. The bathroom shower curtain leaked; always water on the floor after a shower. Room in service took for ever and served very salty Gumbo.

"Great location for FQF"

5
User 20/04/2019

This place is a gem. Great historic hotel in the CBD within easy walking distance from the quarter, yet not in the heart of the craziness. Perfect for our anniversary trip which happened to coincide with the really excellent and laid back French Quarter Festival. Loved our stay here!

"Le Pavillion Le Beautiful!"

5
NorthStar21897923166, Atlanta, Georgia 19/04/2019

This is a gorgeous hotel. From the grand ceilings to the amazing chandeliers throughout the lobby, this hotel yells luxe & old charm. My room was just as lovely. Customer service was great as well. It's in great walking distance from the French Quarters. I love this hotel & will book this hotel again.

"great atmosphere. superb location. wonderful staff"

4
User 17/04/2019

This was our first trip to NOLA as a couple (married 25 years). After a bit of online research, we picked this winner, mainly because of its haunted history and other guest reviews. It didn't disappoint. The location couldn't be more ideal. Close enough to the French Quarter to access all it has to offer, but just far enough from the madness to make it feel like a haven. The dining (and beer) options seemed limited, but we have nothing to compare them to. We know that competition is stiff in the area, and it isn't possible/feasible to satisfy everyone's tastes. Book it. You won't regret doing so!

"First-rate hotel"

5
Kelly S, Portland, Oregon, United States 17/04/2019

My husband chose this hotel, and I didn't get a chance to read the reviews until after we had booked. I was concerned about the hot water issue and the size of the room after reading the reviews. Well, my concerns were for naught! This was an absolutely lovely hotel, and I would stay again. It was only a few blocks away from Canal Street and the French Quarter,so we had pleasant walks every day. The housekeeping staff was very good; they did miss my request for another container of shampoo one day, but made up for that the next day. All the staff we encountered were very friendly and pleasant. The PB&J tradition in the lobby was charming and very good. Breakfast at the hotel was just okay, but we were jaded after all of the excellent meals we'd already had. The outside of the hotel is very appealing, surrounded by boring office towers. The lobby is beautiful and elegant. We didn't think the room was too small at all, or the bathroom. Certainly I've stayed in hotels with larger rooms, but we were perfectly satisfied. No problems at all with running out of hot water. I was really, really charmed by this hotel.

"Elegance and Warmth."

5
User 16/04/2019

Beautiful hotel. Wonderful experience. Staff was very helpful and friendly. Rooms are beautiful. Only negative a little bit away from french quarter. So need sure to pack walking shoes. Overall wonderful experience.

"Le Pavillon, New Orleans, LA"

5
User 15/04/2019

Love this place! Close to the French Quarter, great restaurants, and public transportation. Easy to get to all the top best live music venues. Roof top pool was way cool, and the staff were always cheerful and helpful.

"This hotel was excellent "

5
gabriellesheard, Bristol, United Kingdom 11/04/2019

Just come back from a trip to Prague using this hotel! This hotel was excellent! The rooms were very big and the bathroom was massive as shown on the pictures. The breakfast was really good every morning. The staff were very friendly and they had two bars you could go to. We did not go to the spa as you had to pay and it looked very small. This hotel is in the best location. It is only a few minutes walk from all main attractions. I would highly recommend this hotel we had a lovely stay here and would stay again

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs. Gabrielle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Fancy but affordable"

5
TSpaghetti89, Grand Rapids, Michigan 09/04/2019

We really enjoyed our stay at this hotel. We mainly booked it for the price, but the location is really great if your looking to hit up a lot of the attractions around NOLA. Walking out the front door you are about a five-minute walk to the French quarter, casino, and other attractions. The hotel itself was in great condition with a very decadent lobby and the rooms were all clean and came with everything needed for a long stay. Unfortunately we didn't have time to use the rooftop pool but that area also seemed very nice.

"Nice hotel"

4
pabarca2001, Cypress, California 08/04/2019

Rate seemed fare in comparison to other hotels, walking distance to French Quarters. Bed and pillows were not comfy. Allergies seemed to flare up in the room. Maybe they just need to change the air filters. Liked the nightly p and j snack hour.

"Most comfrotable bed and pillows"

4
User 04/04/2019

This hotel is located just outside the French Quarter and walking distance to everything. Very comfortable rooms and the doormen and staff were very friendly. Early check in does not seem possible so if you arrive early expect to check your luggage and head out to enjoy the city. The PB&J and hot chocolate was a fun addition. Get there at 10pm as there will be a line up. Nicely decorated and clean hotel. I would definitely stay again.

"Not worth the price"

2
User 31/03/2019

For a “luxury” hotel I expected a lot more . Upon arrival and departure no assistance with luggage . When we entered our room noticed soap scum left all over and around sink and tables had dust spray that was not wiped off .

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Bell service, hotel ambience, late night snack, service TERRIFIC"

5
stohlgren, Lake Forest, Illinois 30/03/2019

Can't ask for a better hotel. The location, ambiance, service, friendliness, late night snack and lobby cleanliness was all terrific. AlBee, the bellman, is a wonderful asset to the hotel. The rooms lite a bit dark, pool cold, and the queen beds aren't for sharing with kids...a bit small.

"Pavillon hotel New Orleans"

4
User 29/03/2019

Great location, beautiful hotel. Easy to walk to various tourist locations. Rooms were clean. Kind of loud due to slamming of doors. Apparently haunted hotel but didn't see any ghosts. Bar service poor. Restaurant breakfast quality great.

"Very modern hotel and perfect location"

5
User 26/03/2019

Hotel is located within walking distance to most tourist attractions. The interior is very modern and inviting. The pool is slightly smaller than it appeared online. The lobby downstairs was very open and beautiful! Very clean throughout the hotel as well.

"Wonderful experience"

5
User 23/03/2019

We had a great time here. We changed from a rather sketchy hotel to this one at 2am and the staff was very accommodating. Informed us of how to book late, helped us to our rooms, informed us of the best place to park, and let us check out late at no charge when we lost out car. Great location and within walking distance of everything down town. Nice safe hotel.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"A Stunning Celebration of History"

5
User 22/03/2019

Le Pavillon is absolutely stunning! Everything you'd imagine from a 100 year old ritzy hotel. Perfectly maintaining and celebrating the history of the property. We loved the PB&J tradition. I wish we had gotten to swim in the pool but it was too cold this time of year, but the view up there is incredible!

"I will be back!"

5
User 19/03/2019

This hotel was fantastic. Beautiful and clean. Great location the staff were amazing and friendly. We parked in the lot behind it as it was less than half the price of the valet. We will definitely be back.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Anniversary trip"

3
mrsrubin, Westlake, Louisiana 18/03/2019

Appearance of hotel was nice until we noticed our sheets and duvet were stained. Room was directly behind the elevator shaft, noisey night could not sleep due to this. Made our anniversary trip not very enjoyable.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr. mrsrubin, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great Hotel in The Big Easy!"

5
lisalluther, Nashville, Tennessee 17/03/2019

Love this hotel! It's my second time to stay here and I will return! PBJ and hit chocolate is fun every night at 10pm! Staff is great and we had dinner in the bar two nights. Food and service was wonderful!

"Spacious room with all you need"

4
User 15/03/2019

Staff was very friendly and helpful. We really enjoyed our three-bed suite, which was pleasant, quiet, clean and welcoming. The beds were fine, neither too soft nor too hard, with a choice of pillows. I could imagine that a little more space both in the restaurant (full breakfast) and the bar could add to the place, but the food was fine. The location right in downtown Prague is fantastic! You can walk everywhere on foot.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.coreimer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Luxurious Home Away from Home"

5
Excursion27224320656, Wilmington, North Carolina 14/03/2019

Wonderful hotel, clean, beautiful, great sandwiches, slept the best I probably have all year. Amazing beds. The lighting in the bathroom made me look like I could be on the cover of Vogue. I loved the amazing help we got unloading and checking in/out. The hot cocoa is to die for, every night without fail at 10pm. Amazing everything.

"Le Coldpool!"

3
User 12/03/2019

Pool was terrible and so was the shower. Our room (310) was dimly lit and boring. Security / mall cops made me feel uncomfortable with their stares. Continually had to ask for the proper number of towels for the amount of guests. Bathroom door did not shut properly.

"Old world elegance"

5
Wireflyer6, Piney Flats, Tennessee 09/03/2019

A lovely hotel, conveniently located in downtown New Orleans, with an efficient courteous staff. All the amenities you would need for a business or leisure trip. Excellent restaurant and lounge on the property.

"Beautiful hotel"

4
User 08/03/2019

The hotel had beautiful decor & ambiance. The staff was very friendly. The bellman & doormen were the most helpful as far as giving us advice on where to go. The rooftop pool area was gorgeous. We did not use the pool because of the cold weather however. The main complaints I have were that the pillows are very uncomfortable & the toilet would stop flushing everyday. We had to get someone to plunge the toilet everyday but if we had to go, we went to the lobby bathroom. Our television also turned on very loudly at 2 am suddenly.. not sure what that was about but we also didn't know the hotel was haunted! LOL I would return if the plumbing was fixed because that was the only inconvenience. The pbjs at 10pm were delicious as well!

"50th birthday trip"

5
John_Allwright, Swanscombe, United Kingdom 07/03/2019

We stayed for our friends 50th surprise, birthday, the hotel is in a great location, it's very clean, the breakfast is ok, the staff are very friendly, it has a beer in the evenings, iit's very good value for money we recommended a stay.

"No room at the Inn"

1
Curious8779, Los Angeles, CA 07/03/2019

There might as well be “no room at the Inn...” for $350.00 a night the overall hotel is real compacted and my room was very small. The hotel carpets and walls looked as if they hadn't been cleaned or painted in 100'years. So there was a musty odor in the halls and on the elevator. I was even given a real dingy set of towels that looked like they were car wash rags. The history of an old hotel is amazing but save your money for a more modern hotel.

"Le Pavillon on Poydras"

5
Voyager34759915669, Opelousas, Louisiana 05/03/2019

Our stay with Le Pavillon was excellent! We stayed the Sunday before Mardi Gras and found location to be excellent for parade watching. With just two blocks away for parade route, this hotel was excellent for bathroom/rain breaks! Hotel has been beautifully renovated and staff was very helpful and accommodating even during this busy time! We were able to dropped off luggage and park car before our room was ready, which allowed us to watch a few parades before check in. Being within walking distance to several fine restaurants we were able to have supper ( w reservations) before the Bacchus parade rolled by! Will defiantly stay here again during Mardi Gras season!

"overpriced"

2
Compass63341993507, Prairieville, Louisiana 05/03/2019

it was a circus from the moment we arrived, room wasn't ready well after check in time @ 3:30pm. waited in lobby for 30 min no line just couldn't figure out how to check us in?? not enough lighting in our rom

"Perfect location!"

4
User 01/03/2019

This hotel had a perfect location! If you walk 2 minutes you are at the powder tower and lots of shops and restaurants. Ten minutes to the old town square. Great breakfast! Room was clean and comfortable. A little noisy in the room next to us. Friendly and service minded staff!

"Le Pavillion"

5
Tour54685628257, College Station, Texas 01/03/2019

The Le Pavillion hotel was a fun stay in New Orleans. Really didn't spend too much time in the hotel but it was a nice place to come back to after bourbon street. Would recommend to anyone trying to go to NOLA.

"Beautiful Building - Horrible Staff"

2
User 28/02/2019

Stay at any other hotel in the area but visit the lobby of Le Pavillon. The bar is nice and it is beautiful with 250 year old chandeliers. But do not stay here unless you enjoy rudeness and ill mannered staff.

"Great hotel, fresh and clean!"

5
User 27/02/2019

Great stay for our first time in New Orleans. The hotel was beautiful, offered water, coffee, and even late night sandwiches-which we didn't have the chance to have. Would have liked the sandwiches to go a little later after being out on the town. Lucy in the restaurant was so sweet. The hotel was clean and smelled so fresh. Will definitely be back!

"Great Hotel!"

4
User 27/02/2019

No complaints about this Hotel! Everything ran smoothly and had no problems! The staff was great and there are complimentary PB & J sandwiches in the lobby at night. The location is great. Only 2 or 3 blocks from bourbon street and not too far from the French Quarter.

"Superb location, breakfast and welcoming staff"

5
NellyJ68, Manchester, United Kingdom 19/02/2019

We stayed for 3 nights in a really large clean double room with a lovely new bathroom. There was plenty of choice at breakfast and very well serviced by the staff. We didn't use the spa but the details looked great. The hotel is just by Powder gate and only a few walks to the square. Great value for money, I would highly recommend it.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs.Nelly, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very good"

4
Curious48469491526, Philadelphia, Pennsylvania 13/02/2019

Few blocks to Canal street, plenty of restaurants near by. Excellent for the price we paid for 5 nights stay. Location is great. Room was pretty big, with a closet. Comfy beds. Will definitely return whenever in New Orleans.

"Most gorgeous hotel in NoLa!"

5
Yeng C, Milwaukee, Wisconsin 12/02/2019

Gorgeous space and exceptional service. Love the free water and P&J with hot cocoa bar every night. Had breakfast at Bijoux inside the hotel and it was delicious and the service was great as well. Rooms have been newly renovated and super stylish.

"Amazeballs"

5
User 11/02/2019

PB&J's in the lobby!!! Amazeballs! Keyless entry, right on! Stand up shower was nice!!! Living room was so cool. Like a mini library! First thing I did was check if the books were real?! They sure are!

"Home away from home"

5
User 09/02/2019

Love this hotel. Peanut butter and jelly hour from 10-11pm is something you dont want to miss. Ask for a robe and go downstairs in it. Lovely hotel. Tons of chandeliers. Great location. If you go to the bar, ask for Paul. Hes amazing!!

"Great hotel"

5
User 07/02/2019

If you are traveling to New Orleans, definitely book at Le Pavillon. Friendly staff, great rooms and is in walking distance of major attractions, i.e, Bourbon St, Canal St, Riverwalk and Harrah's Casino. Highly recommended

"Not courtesy parking"

3
User 06/02/2019

The hotel is pretty beautiful and the rooms are wonderful. However the parking is expensive. I tried to call reception more than three times and I did not have answer. It was necessary to go to directly to the from desk to have attention

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.DaMa D, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Highly Recommend Le Pavillon"

5
Tour56947444905, Clinton, Mississippi 04/02/2019

Me and my wife had an outstanding experience during our weekend trip to New Orleans. We stayed at Le Pavillon, everything about the hotel screams New Orleans elegance!! Staff was very professional from the valet, front desk staff, door-man, bartender, and room service!! Would highly recommend this hotel to anyone looking for a weekend getaway in NOLA!!

"Le Pavillon is a boutique experience that treats you like Royalty"

5
Daydream03546280580, Meridian, Mississippi 04/02/2019

The staff is so gracious and the hotel gives you the true historic experience of New Orleans- yet clean and stunning! Smelled wonderful in our room and lobby! Want to bottle that and bring it home. Nadeel was awesome handling our luggage and taking care of extra room needs.

"La Pavillion in New Orleans a Gracious Host"

5
Carol R, Crown Point, United States 29/01/2019

I love this hotel. The service is impeccable! The comfort and cleanliness of our room could have not asked for better. The hotel is located perfectly for all the entertaining that New Orleans has to offer. Trolley, bus or walking distance to everything. I recommend this hotel ❤

"Great place to stay for a family vacation"

5
User 26/01/2019

Had a wonderful time and really enjoyed the pbj sandwiches every night! The hotel is close to the casino, WWII museum, the water front, Bourbon & Frenchman Street. The trolley is a block away and easy to navigate...worth getting a pass if your planing on being in town for a couple of days. Overall we enjoyed our stay and had a wonderful time in New Orleans.

"Birthday trip"

3
dee616, Ireland 26/01/2019

Stayed here for 3 nights. Hotel was fine, beds comply and rooms clean and staff seemed friendly... breakfast was good too, nice choice of foods....It's also in a great location plenty of taxis near by

"Business in NOLA"

5
maryjmoon, Ridgeland, Mississippi 26/01/2019

Great hotel. Beautiful renovation. The entire staff is excellent. We've always enjoyed this New Orleans gen. It's even better now that she's been given a facelift! Make certain to have breakfast in the dining room.

"Nola Girls Trip"

5
jgarlich, mississippi 22/01/2019

Love this hotel. It offers the traditional boutique experience of NOLA with all the modern amenities. Beautiful hotel. They recently redecorated the rooms and they were very relaxing. The staff were very friendly too.

"A bit faded but good value and excellent lication"

4
Annette1994, Rickmansworth, United Kingdom 19/01/2019

This hotel is perfectly located for visiting the most popular sites in Prague - the Old Town and Astronomical Bridge is a 10 minute walk. Yet it is away from the busiest areas The decor could do with a freshen up, but the rooms are clean and the breakfast was an outstanding buffet, with a mix of hot and cold food

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs.Annette, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Nice place, convenient location!"

5
Trek52194553053, Gonzales, Louisiana 17/01/2019

Enjoyed our stay!! The Valet and Front desk staff were very nice! Hope to enjoy the complementary PB&J sandwiches next time! We missed out this time. I like the earlier than normal check in and later than normal check out times!!

"disappointed"

3
User 17/01/2019

Front desk personnel was so rude. She did not even look up when we arrived. Toilet got clogged and it took them 4 hours to fix. Room service took over an hour and we were starving. But the bell hops were so dang nice.

"The BEST Hotel to Fall In Love"

5
User 09/01/2019

This hotel is simply beautiful and romantic! the rooms are exquisite and the appointments are so so lovely with high ceilings and beautiful molding over every door.as well as heavy curtains. the service was exceptional . I visited many other hotels in New Orleans, and none were as lovey and typical New Orleans historical as this one.

"Unique hotel"

5
Meander68320681167, Houston, Texas 08/01/2019

An unusual hotel which has a great feel, I have stayed in chain hotels and do not really like them, Le Pavillon has the feel of a family run establishment with friendly helpful staff. It is well located in the center of New Orleans with plenty of attractions within east walking distance. I would recommend this hotel if you are looking for something different.

"Romantic Birthday getaway"

5
Seaside31136164497, Baton Rouge, Louisiana 07/01/2019

Beautiful Hotel in all aspects,my wife loves this place...extremely clean, super friendly staff, service is second to none..Hotel sits near almost every travel point in New Orleans..Will be our choice of any and all future trips

"Great location "

5
onholidayagain2, London, United Kingdom 07/01/2019

Stayed here for 3 nights in Dec. Great location near powder gate, so ideal for walking everywhere. Hotel room was adequate, clean, quite & good shower which is nice for a change. Breakfast was ok, but no hot veggie option, but enough food. Staff friendly

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Reservations, washcloths and leaky shower/tub."

2
GilGlastetter, austin 03/01/2019

Was told a noon check in...turned out to be 4:30. No washcloths for two days. Le Pavillon has laundry issues. Shower leaked onto the bathroom floor through partition really bad. Small lake every time we showered. had to use most of our towels each day just to make the bathroom usable.

"Hotel was fine. Check in was awful"

3
User 03/01/2019

Waited 2 hours to check in and had to stand in line multiple times to get our room which we finally did at 545 only by pressuring staff which didn't need the stress nor did I. Barely made our dinner res. They should know when you are booked tight for two days of New Years and bowl game and yet didn't have enough staff or clean rooms.

"The hotel is beautiful. However, the A/C in my room made a horrible noise that kept me awake all night."

3
User 03/01/2019

This hotel is beautiful. However, the A/C in my room made a horrible noise that kept me awake all night. There was also a wet spot on the carpet near my bed that would not dry. Thought it may have been a spill by the house letting staff, but after several hours it remained. Other than that, great stay.

"High class hotel with a history"

5
User 02/01/2019

With so many hotels to choose from in New Orleans, I was not able to be sure that I picked the correct one. But the Le Pavilion did not disappoint. What a value for the accommodations. An historic hotel but does not feel aged. Accommodations were great and the staff was super helpful and friendly. PB & J time was fun and delicious. (10 pm is not a convenient time if you are going bar hopping but works greats for young families or for those that actually go out after 10 pm) The walk to the French Quarter is very doable and safe.My only complaint was that the music that was pumped into the hotel and elevator seemed to loud. And my daughter was hoping to see a ghost but none came out.

"Great Stay!!!"

5
Sherpa44410913529, Carencro, Louisiana 01/01/2019

Great stay! LePavillon is the nicest hotelI stay at when traveling to New Orleans! Great Staff, Great Facility Great Atmosphere!!! Peanut butter and Jelly, Yum:-)) LePavillion is the best place to stay at when visiting New Orleans!!

"No complaints"

5
Katie D, Grand Bay, United States 24/12/2018

Beautiful hotel, comfortable room, nice staff, great location. Highly recommend. We will return. We valet parked and just walked or Lyft/Ubered everywhere. The peanut butter and jelly sandwiches are a nice and delicious late night snack. Best hot chocolate ever!

"Beautiful hotel, great location"

4
Donna B, Mobile, AL 23/12/2018

I like the location, it is an easy walk to the French Quarter but far enough away so that it seems the clientele is nicer. I've stayed in New Orleans many times and am usually awakened in the middle of the night and wee morning when all the drunks find their way back, but I did not have that problem on this stay. The hotel is beautiful and clean. The bed was very comfortable and all the room amenities were nice. We didn't have any problems with the room. I'm giving 4 stars because a hotel employee who said he was from engineering knocked on our door at 10:30 p.m. We reported it to the front desk but didn't really feel satisfied with the explanation. The incident made me feel uncomfortable.

"Best PBJ on the Planet"

5
Stay45999715847, Woodworth, Louisiana 22/12/2018

From the moment I was greeted at my car, I experienced First Class service at Le Pavillion Hotel in New Orleans. The hotel is beautiful and the rooms are simply luxurious. For me it is the eager staff that make the difference. Everyone was on point and earnestly working toward making our visit as perfect as possible. Oh, and I really love the Peanut Butter and Jam Bar every night from 10-11 pm in the lobby! It includes cold milk and hot chockolate for a delightful experience! I highly recommend the Le Pavillion Hotel for your New Orleans experience!

"Beautiful hotel with friendly staff!"

5
User 10/12/2018

The hotel was recently renovated and was absolutely gorgeous! Our favorite part of our stay was the complimentary pb&j and hot chocolate from 10:00-11:00 each evening. Super fun family time! Will definitely stay here again!

"Not too bad. Conveniently located; not the nicest inside."

3
Wipfel G, Nashville, Tennessee 10/12/2018

Easy walking distance to Superdome. Decent selection of restaurants and close-ish to the French Quarter. Quiet rooms. There were a number of things that need work, though. The closet door wouldn't latch (so always open about 2 inches), the counter stopped the toilet seat/lid from opening all the way, which caused it to sometimes fall back as soon as you let it go. The bath room had barn door style rail and rollers, but the stop on the door was loose which caused the glass door to bang into the tiles if you weren't careful. The shower leaked profusely and had rotted the door molding badly.The 9th floor and the room had a strange smell that we could only assume came from being directly under the pool on the roof. Not exactly unpleasant, but strong and musty.The hallway is extremely noisy if anyone is talking, but there was no noise from neighboring rooms. Beds were firm and comfortable. We like the room pretty cool and the AC worked well at least for the time of year we were there (December).I found the staff to be professional, but not exactly friendly. A bit stiff and cold. They do 10pm-11pm milk and pb&j sandwiches. I thought that was weird, and not really a draw.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Sirs, you sended review to another hotel, because our Hotel Best Western Plus Meteor Plaza in Prague has not pool and has only 4 floor. With kind regards Veronika Stránská Reservation manager

"Nice stay"

4
WBKP, Bornem, Belgium 08/12/2018

+ Great location, 1 minute walk from the opera building. + Nice breakfast, good variety, we only miss fresh juice. + old but clean room - unfriendly staff at the main desk, they don 't even welcome you. But very friendly restaurant - and cleaning staff. - Wi-Fi is rubbish - it takes about 10 minutes to get hot water on the shower. At the lavabo you get immediately hot water. (Room 420)

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Beautiful hotel"

5
User 06/12/2018

Beautiful hotel and enjoyable atmosphere. I would come back anytime and bring family over, the location of the hotel makes it accesible to any part of the city and there very good restaurants around the area

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mr. Johnny, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Best Hotel in New Orleans"

5
User 02/12/2018

Le Pavilion was the best hotel I have stayed in while traveling to New Orleans. The hotel itself is beautiful and very clean. The comfort of the bed was amazing and the entire staff was extremely helpful and friendly I would stay here again and I would totally recommend this hotel to anyone

"Dirty Sheets"

2
Resort02232274875, Lake Charles, Louisiana 30/11/2018

My fiance' and I stayed here on our way home from Disney World. We were looking for possible venues for our wedding reception. When the receptionist upgraded us to a suite for free, we decided to consider this hotel on our list. We quickly changed our minds after exploring our "renovated" suite. The toilet paper roll was barely hanging onto the wall in the bathroom. The door to one of the bedrooms looked as though it had been forced open. We took pictures to prevent being charged for the damage. The final straw was when my fiance' found what resembled pubic hair in the sheets. We slept on top of the blankets for the night and we will not return to this hotel

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Fancy hotel name, crummy hotel performance"

1
B3502SXrichardg, Fort Lauderdale, United States 27/11/2018

Le Pavillon has a very nice and responsive staff. Otherwise, everything else went wrong. The room was billed as a junior suite, and it is a room with a non working fake fire place and no desk. Room service menu showed foor that is not offered. Room service comes in a paper bag wwith fake silverware. The housekeeping staff ignored all of my requests. The air conditioner failed, causing a sleepless night. This apparently happens often since it is an old system. The exterior of the building looks awful and dilapidated. Avoid this at all costs.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Thanksgiving dinner mishap"

1
User 26/11/2018

The air conditioner leaks. The valet is not prompt. It took valet more than 45 to bring our vehicle to the hotel where we waited missing our family Thanksgiving dinner reservations. The hotel staff is not very helpful with hotel issues of this kind.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great stay in NOLA"

5
NorthStar58616897376, Conroe, Texas 24/11/2018

From the moment we pulled up, we were immediately greeted by the staff. As you enter the hotel, they are already offering you water with lemon and strawberries. We had one little glitch and they gave us two vouchers for breakfast. Best front desk staff ever. The hotel was recently remodeled and it is beautiful!

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great Hotel in a great location"

5
Vivian B, Ceske Budejovice, Czech Republic 23/11/2018

I am a repeat customer of this Hotel. The first time I used it was a few years ago when I couldn't find a room at another hotel that I normally stayed with. It was such a lovely stay that I have been there at least six times over the last few years and each time I stayed from one night to four nights. The staff is fantastic. The breakfasts are wonderful and I certainly will return there again, either with my friends or alone.

Klara V, Manager at Best Western Plus Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Vivian B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Beautiful historic hotel"

5
Seaside53677504434, Ansager, Denmark 22/11/2018

We had a great stay, best ever hotel experience with nice staff and great room at the 9th floor. Very beautiful hotel with great view from the pool area at the rooftop. Efficient valet parking. Great breakfast. Knowledgeable front desk staff. Great luggage service both arriving and departing.

"Vintage - not in a good way."

2
CDH92, United Kingdom 17/11/2018

First things first, the staff here are friendly and helpful and can not be faulted. Information and service was fine. The hotel however is a cross between a poor mans Grand Budapest and American Horror story. Decor is dated, which was expected for this style of hotel/part of the city. But this is more “tired” and has more than rough edges, broken lights and an odd dank smell around the place. Breakfast - don't bother... unless your a fan of dry cauliflower, chewy pasta? and inedible eggs. It might be a culture thing... it might just be poor. We ate a few bites first morning then went to a local coffee shop called Cacoa across (under the small tunnel) which was a saviour and cheap. Room: clean for the most part - sheets bathroom etc but run a finger over the bed post for a nice gathering of dust. Shower was a stream of water leaky. The doors and walls are thin (could hear snoring on next floor) along side anyone returning after 11pm having conversations down the hall. We paid around £67 a night, for 3 nights, so we were not expecting much (although it's 4star - it's not the same scale as a novetel or even a premier inn in the UK) I'm not saying don't stay here, it serves a purpose... with a door that locks and clean sheets BUT it was not somewhere to “look forward” to return to after a long day walking around the city.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Old classic hotel"

3
KiraA305, Ennis, Ireland 09/11/2018

This is an old classic hotel. We stayed in the last rooms of the first floor and the corridors were a little bit creepy. I guess is part of the oldness of the hotel. Rooms are ok and location is perfect.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Kira A, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"classic hotel"

4
Jean-Paul R, Paris, France 06/11/2018

This hotel fulfill our expectation being on family travel . We were given a spacious room in a quite location, good internet connection and in perfect walking distance from the old city center. Wide selection on the breakfast so you have a good start of the day. Although the staff provided with professional services,contact and attitude were quite cold and distant.Hotel and room would need some renovation refresh and up-grade

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr.Jean-Paul R, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Will book again!"

5
User 05/11/2018

Although the stay a bit pricey for my liking it was definitely worth staying at least one night! It was beautiful inside and out. The location and parking wasn't that great but only a block away was a cheap parking place my wife and i used our whole stay. I didn't mind the walk back because there was a lot to see n it was quick. The pool is beautiful !!! The French decor was breathtaking. Staff was friendly and helpful.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Small, expensive, and a let down"

2
GoPlaces58713512202, Hillsborough, New Hampshire 03/11/2018

Spent $1000 to stay here. The room temp was 73 most of our stay because the wires were CUT from control box on the wall. I called the front desk who said they would send someone right up. 1.5 hours later no one came so we left. Later I pulled control box off wall and wires were visually cut and yes I took a picture. Pool small and dirty and not heated. Rooms plain and not ornately decorated. The duvet cover had nothing to keep it on and kept coming off. The duvet underneath also had a a bunch of brown stains on it. Bathroom was tiny. "European" style shower glass which led to bathroom being SOAKED anytime we showered. The 3rd and 9th floor (stayed on 3rd and pool is off stairs from 9th floor) smelled like moldy socks. It took a lot to convince my husband to spend that much money and the only thing that convinced him was that the hotel was historical and supposed to be ornately decorated and so on. He was very agitated to say the least and I was disappointed. Also the trim and anything else white had dirt or smudges on it.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your review, but you probably mistaken, because our hotel has not a pool and also has not 9 floor. Our hotel has only 4 floor. You wrote this review to the wrong hotel. Kind regards, Veronika Stránská Reservation manager

"Classic hotel in walking distance"

4
User 28/10/2018

This hotel fulfill my needs wither being on a business travel or when travelling with my spouce. I was gifted with a spacious room in a quite location and a renovated bathroom, good internet connection and in walking distance from the old city center. Wide selection on the breakfast so you have a good start of the day. The staff provided a professional service - pleasant surprise was the map handed out as a part of the "check-in procedure".

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Neglected"

1
User 19/10/2018

I booked this hotel based on bookings rating and location but it's definitely one of the worse hotels I stayed in the past decade in terms of value for money. Location is great and breakfast is OK. Everything else isn't. The room decor, furniture and fittings look like they have been here for over 30 years, the floor carpet in the rooms is dirty, there is a smell in all the corridors and in my room and generally doesn't let you relax and enjoy your visit as you constantly wonder how dirty and used is everything. Service is also average, especially in the lobby and breakfast

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Leonidas-tg, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Nice location"

4
Bodilla, Stavanger, Norway 04/10/2018

Rooms were a bit outdated color wise, but bathroom where newly renovated. Good size of my room. Wide selection on the breakfast. Attentive and helpful staff at the reception. There is a garden restaurant in the atrium solution.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Bodilla, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location "

5
l g, Hampshire, United Kingdom 29/09/2018

Perfect location. Only a few minutes walk from Old town square and Wencelass square. We had a room overlooking hotel courtyard which was lovely and really quiet. Breakfast was lovely with a good variety each day. Special thanks to Jana on reception for all her friendly help and advice. She gave us a map on arrival and circled places of interest and made us feel really welcome. A true gem.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great Location. Excellent Breakfast."

5
Walsh13k, Saratoga Springs, New York 16/09/2018

I've always felt you can't do wrong with Best Western. We stayed for several days in Prague and enjoyed a terrific breakfast each morning, very comfortable rooms and the location put us in the heart of town. Price was very reasonable and staff was extraordinarily helpful.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"EXCELLENT LOCATION AND REASONABLY PRICED"

5
debjane, bat yam 10/09/2018

The location of the hotel couldn't of been better for our trip.We walked to most of the main attractions and shopping areas.Public transport is also close if you need it.The room and bathroom was very spacious.Our room was facing the street and to the left we could see the powder tower from out of the window.Breakfast was plentifull and had a wide range.The hotel is not new and modern but comfortable in a excellent location with a good breakfast and very nice helpfull staff.We would definitely stay there again when visiting Prague.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Debjane, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Hidden Treasure"

3
User 19/08/2018

I had to come to the Czech Republic for business. I arrived a day early so that I could stop in Prague - never been and wanted to get a quick feel for the city. Had a good experience with Best Western in Birmingham England and thought I would give this one a try. Not disappointed. Older style hotel - no big deal. You are not here here for the hotel room. My room was clean and very comfortable. In addition, it had AC which after a day in 33+ weather was welcome. Close to shopping center with open air food market - some really good street food and fair prices. Supermarket essentially across the street - can get some cheeses, meats, bread, etc. Solid breakfast! Really a great place to base out of for a tourist stay in Prague. Should I pass through ever again, I will return!

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Loren H., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, Lenka Valachová

"cosy and central hotel"

3
Tore_Traveller, Bergen, Norway 29/07/2018

This hotel has an older cosy style, central located in Praque. The room has necessarry space and functionalities. Not much noise from street etc so even central the hotel is in a quiet area. walking distance from tram station/ underground from airport

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, Lenka Valachová

"Perfect Prague location"

4
User 24/07/2018

This hotel is situated close to the old town in Prague, meaning a 2minute walk has you walking through the lovely, quaint streets of the city. I can't fault this hotel and the staff were friendly and welcoming, we received complimentary cocktails upon arrival. Lots of bars are close by, along with the powder tower and the famous astrological clock, and there are places to eat everywhere: found a really nice Chinese restaurant that's used by the local Asian population which meant the food and prices were great.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Quick break in Pargue"

4
User 22/07/2018

Met up with our daughter and her boyfriend who were travelling. We all stayed at the Best Western Hotel Meteor. Centrally located for the bus station and the airport express drop off at the main station. Airport is 45 minute via Airport Express shuttle and if you buy ticket from the airport info desk it's only a few pounds each way. Hotel is a 5-10 minute walk to either bus station or AE pick up. Hotel is quaint and rather old fashioned but good value for money and well located off the old town and river. Good rooms and breakfast was fine with plenty of choice. Castle is a 30 minute walk and involves steep climb if you are bothered by that, taxi etc will drop you nearer. Good base for a break to the City

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. John M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Poor"

2
User 18/07/2018

Spent four days, good position in town, first room proposed, everybody could see from patio into the room, changed to third floor, stairs to reach the room, poor amenities, very poor quality breakfast with almost no replacement of consumptions, waited 20 minutes for croissants, personnel not very gentle, gray faces. Hotel not very clean, especially moquette. Not deserving best western plus in the name as well as the four stars. Will not come back anymore.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Amazing break"

5
heathercaudwell, Bury, United Kingdom 18/07/2018

Lovely hotel stayed there 12 years ago and it was good then but even better now as its been upgraded to a plus. Comfortable, clean with a lovely newly updated bathroom, nice and spacious with tea and coffee making facilities in the room, plenty of space for clothes etc. Excellent breakfast probably the best I've ever had in a best western loads of choice and good quality. Friendly helpful staff, very central near the powder town and the old town square. We'll be back very good value for money

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Superb again"

5
Luke B, Nottingham, United Kingdom 18/07/2018

Stayed in a triple room with family. Hotel Is very clean and tidy, rooms of a fair size with all amenities you would expect. Beds comfortable and showers good. Breakfast was good, plenty of choice, plenty available. Best thing about this hotel is the location. A few minutes walk to the square. Bars opposite (through archway) and restaurants close by. Although it is close to everything it is far enough away to not be loud. Great stay here.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"4 day birthday visit to Prague City"

4
User 02/07/2018

Our hotel was in the heart of the old town area, 10 minutes walk from the square which was a great place for cafes and people watching. Although the hotel was a little dated, it was clean, comfortable and we were offered a suite on arrival which was a nice treat. The staff were friendly and helpful, gave us some good tips for sight seeing. Breakfast was very good and varied and there was a nice outside courtyard where we ate and enjoyed the lovely weather. Would definitely book there again.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Anita J, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"prague holiday"

5
cab22018, Dunfermline, United Kingdom 21/06/2018

first time in this area of Prague.excellent location with great shopping at palladium only 2 mins away.hotel has great restaurant and lovely little bar area. 5 mins from square and sights close by.would definately come back here

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"perfect location aswell as friendly and amazing"

5
rmwhi, Cheltenham, United Kingdom 15/06/2018

was so delighted at location in Old Town didn't once need taxi for sightseeing or restaurants. lovely room, helpful and caring staff, nice jacuzzi but what will stick in my mind is their own atmospheric cellar restaurant! what an experience to be treasured

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Prague stay"

5
Janet H, Ladysmith, Canada 15/06/2018

This hotel had all our basic requirements- a clean room, comfortable bed, good shower and one of the best included breakfasts anywhere I've travelled. It was also very close to markets, restaurants and site seeing. The hotel is somewhat dated in decor but spacious and charming in it's way. Walking about was lots of exercise therefore we did not see the fitness area. It was very good value for the reasonable price.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Janet H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very Good, clean comfortable hotel"

4
User 15/06/2018

The Best Western is a very comfortable, if older hotel. The included breakfast is one of the best we have encountered, even in hotels at twice the price. The room was pleasant and the bed comfortable with a large clean bathroom. Our only negative is that the staff were generally not welcoming and tended to be abrupt. This is good value for the money

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Comfortable and good location"

3
Ian P, Perth, Australia 12/06/2018

Cosy hotel in a good location. Room was comfortable albeit a bit dated. Breakfast was included in our room rate and had a good selection. Staff are friendly and helpful. Not all floors are accessible by the lift, so if you have heavy luggage, ask for a room on a lift floor.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"June 2018"

3
Craig E, London 10/06/2018

Stayed for a week on business Room was a little small but good enough..Tiny lift for two people only.and a long walk to the room from reception..There is no gym as stated and to have a sauna cost £10 an hour..In summer the rooms get hot even when the room a/c is on .. Breakfast is good but don't leave it too late as it could be a bit dry when you decide to have a knife and fork Short distance from the square which during weekends is full of geezers on a stag,however they seemed in good humour I would go back

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location, main aspects of the hotel are good."

4
User 03/06/2018

The hotel is in a good location for visiting Prague. The room was clean if a little dated, quite spacious and the beds were comfortable. We were given the Wifi password at check in and it worked well on all our devices. We were also given a map with key areas to visit pointed out. It was disappointing that both the restaurants were closed and we hadn't been made aware before our arrival, but the staff were able to recommend a nice place to eat a few hundred yards away. There was a small bar near reception for the odd drink. Breakfast was good, with many varied items available.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Close to everything"

4
2002VA, Portugal 29/05/2018

Excelent location to walk on this amazing city. Good hotel for average costs. Breakfast to be improve. Good wifi. To repeat next time. Close to everything. Helpfull staff. Room with space enought for 3

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"All in all - Good."

5
User 20/05/2018

I was the ghost of the hotel for almost 2 weeks. Had great time in Prague during my stay , BW+ Meteor was no exception , it was a standart comfortable hotel stay. What i would like to point out as a Plus is the opportunity to rent a personal pool and sauna/fitness area for a reasonable price. Actually a big plus.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr.Martin S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Staff went above and beyond to help us"

4
User 14/05/2018

We stayed there in May and after we'd checked out my husband realised he'd left his prescription sunglasses in the taxi. The hotel managed to track down our taxi driver who returned the glasses to the hotel the next day and then they arranged to post them back to the UK for us. The hotel is very central to the old town and easily wallkable to all of the sights. Thanks to Sarka and her staff.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Lou Y, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Not worth the points "

3
Crystal Dianne S, Cancun 29/04/2018

Stayed here one night in April. Front desk girl was rude. Guys were nice when they were at the desk. Room was dated and needs a make over. Bathrooms were updated and clean. Gym and pool were closed for 4 months!! Disappointing. Breakfast was included and not great. No juice you had to pay for it. Used 12000 points. Asked for late check out as I am platinum diamond member and they said ask tomorrow. I am platinum at other programs and they tell you upon checkin. In the morning they allowed us an additional hour only. Why I stopped staying at best westerns and choose SPG program now. Definitely would stay else where.

Daniela P, ?editel prodeje at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Crystal Dianne S, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. However we would like to clear information about breakfast as there is 100 % juice available for all guests free of charge. If you prefere the fresh juice there is a surcharge for this request. Regarding the late check out we did our best as you have stayed during the top season and hotel was fully booked. We are very sorry but we are not able to provide late check out for longer when there are other guests waiting at the reception to get their room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Daniela Purkrabkova Sales Manager Best Western Plus Hotel Meteor Plaza

"Not great"

3
User 14/04/2018

Out of the three hotels we have visited in prague this one was the most expensive and worst unfortunately. It has good location but thats about it. There was horrible smell in our bathroom that we think was coming from next door cause there was also lots of drilling next door. When we phoned reception we were told they were not aware of it. There was also buzzing all day and night but we are not sure where it was coming from. Breakfast wasnt great either. We only stayed for two nights but we were expecting more from best western.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.Lazerboycie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great Location & Lovely Breakfast"

4
Ashleo_15, Mumbai, India 11/04/2018

Perfect location in the city center with easy accessibility to all attractions. There is a Tram stop 3-4 minutes away and the Tram systems are so well connected that you can pretty much reach everywhere. One can even walk down to some major attractions such as the Central Square, Astronomical Clock, Charlies Bridge etc. All these attraction are hardly in a 10-15 walkable radius from the Hotel. Apart from this as you are in the city center there is endless shops, restaurants etc. Breakfast Buffet was great with an amazing spread and you can eat to your hearts fill. Last but not the least the rooms & bathrooms were good size (considering some small and tiny rooms you get in some hotels for a huge price) and the beds were comfortable and everything was clean. The only thing is that the hotel has a little old look, you can feel this when you pass through the corridors. Would certainly recommend this Hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Ideal for city break"

4
paulnoble53, Southampton, United Kingdom 02/04/2018

We spent three nights at this hotel in March 2018. It is ideally situated for the city centre and all of the sights in Prague, we walked everywhere from the hotel and its all within easy access. Hotel arranged a taxi for us at a lower rate which was well worth the money if you just want to get there after the flight. 680CK and we had a mini tour via the back roads. The hotel itself is comfortable and clean. Rooms are exactly what you would expect and reflect the price well considering you only sleep in the room. Breakfast was good with plenty of choice to start the day. Staff very friendly and helpful.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Perfect location, magnificent breakfast"

4
TKrieg, Adelaide, Australia 16/03/2018

Lovely to be greeted by friendly reception staff on arrival and this is what I will remember for this hotel. The hotel is located just near the Powder Tower and the edge of the old town. This couldnt be better. We arrived by train and it was a short walk to the hotel. Nice classic styling, perfectly clean. Breakfast was delicious and many good choices. Definitely recommended.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr.TKrieg, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great hotel near everything"

5
Kevin r, Angels Camp, California 14/03/2018

Really nice hotel within a few minutes walk of Central Square. The hotel is situated about 100 meters from the Powder Tower which is what is left of the fortification wall of the old city. A walk thru the Powder Tower and in a few minutes you are smack in the middle of the central square. Endless supply of restaurants and things to do. Navigate down one of the streets that come into central square and in a few mins you are at the river, Charles bridge, the old Jewish cemetery and museum, the possibilities are endless. Most all things you want to see are within walking distance of this hotel. Train station is 10 minute walk. There is a small bar and sitting area right next to the lobby. I think the bartender never leaves the bar as he was always there from early morning to late at night. They serve a beautiful buffet breakfast that's included in the price of your room. Best Western Meteor Plaza is our go to hotel in Prague. definitely will stay there again.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Kevin r, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Strásnká Reservation Manager Best Western Plus Hotel Meteor Plaza

"A nice hotel that is in a very good location"

4
ajt_austria, Wolfsberg, Austria 09/03/2018

Overall, I really liked the Meteor Plaza. We parked our car in the garage - but the cost is very, very high at 26 euros per day. Especially give workman were hauling tools and equipment within inches of the car at times. The staff here are friendly and helpful and the room was comfortable. Breakfast was also good. The location of this hotel is excellent and not far away from the tourist attractions. We organised a really nice tour from the hotel with Premiant. They picked us up right outside the door! Overall, this is a good hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Good hotel"

4
Dragon1973, Newcastle upon Tyne, United Kingdom 08/03/2018

As with most Best Western Hotels, this one is clean, the staff are friendly and helpful and it is ideally located in the center of town but not to near so as to be noisy. The breakfast are served from 7am til 10am so late risers get fed to ??.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very pleasant stay"

5
Joanna D, Warszawa, Poland 05/03/2018

Really nice hotel, close to train station. It took around 10 minutes by walk to get there. Front desk stuff was really nice and helpful . Room was very clean and cozy. Public transportation was near hotel so we could travel around Gda?sk quite easy. Also it was really easy to get to the sea side. Definitely recommend this hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs.Joanna D, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Friendly staff, central location"

4
d w, Vancouver, Canada 25/02/2018

5 minutes from central station, friendly staff and very helpful. Room was a good size and while dated, was quiet and comfortable. Bathroom was good size. Less than 15 minutes walk to most attractions, with grocery stores within a block.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location, tired looking hotel"

3
TripMember071020151, Wiltshire, United Kingdom 22/02/2018

The location of this Best Western is prefect. You are minutes away from old town and can access all metro routes with a few meters walk. The hotel itself is looking tired. They were updating some of the rooms whilst we were here, but the hotel needs some TLC. The rooms are small. Whilst you don't spend much time in them, you certainly wouldn't want to here. The staff were all friendly and happy to offer advise. The reception area is well maintained too. I wouldn't recommend using a hotel taxi. We got stung with the rates! Pick a taxi off the street or Uber is easy to use and extremely cheap! It served as a good base location wise. I'm not sure I'd rate it as a 4* Hotel.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great location"

5
RBX22, Lincoln, United Kingdom 19/02/2018

We had a two night city break in this hotel. It is in a perfect position for Prague centre and all the local tourist sites. Our room was clean, comfortable and well appointed. Plenty of tea and coffee making facilities and a mini bar, fridge and safe. The reception was helpful and courteous. Breakfast in the hotel was superb with a great selection of cooked and continental food, and a variety of hot and cold drinks. We have no hesitation in recommending this hotel for anyone visiting Prague on a city break. Many thanks to the hotel and staff.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"overall good hotel"

3
Lucie H, Brno, Czech Republic 18/02/2018

we booked the hotel via their website directly, price was quite ok for the location and the busy Christmas time I arrived with my english speaking partner and while any communication the reception staff preferred to speak to me in Czech which was a bit embarrassing as i'd expect that all staff should be able to communicate with an english speakers anyhow the room was nice, outdated but very spacious. breakfast was very nice and we also received a voucher for a 2 for 1 drinks at their bar overall good experience but not sure if i'd be rushing back again

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Lucie H, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Lovely country inn"

5
Q2120XBjamesf, Torarton, United Arab Emirates 17/02/2018

A very nice country inn with helpful and friendly staff throughout. Food was some of the best I've ever had, service was good too. Rooms were cosy and comfortable, a little dated, but this is a quaint country inn, so nothing wrong with it. Very clean all around, and good strong shower! Great location, just off M4, easy access to Bath and Bristol

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Amazing Front Desk and Breakfast staff"

5
amycC4001HE, Phoenix, United States 05/02/2018

Bianca and Nancy are great! Very welcoming and assisted without hesitation. Breakfast staff was great, breakfast should have better quailty of food but none the less it was still enjoyable! It is the staff that make me always return to BWP bensalem

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Good location and breakfast"

4
NigelBowen, Hertford, United Kingdom 31/01/2018

Stayed for 3 nights towards the end of January. We were given room 428 which is a long walk from reception, but on a plus side was very quiet and faced the inner court yard. Room was an ok size not massive but fine with us. The room was a little on the cold side and needed an additional heater which the hotel supplied. Room was clean but a little tired. The grouting inthe shower requires reburbishment. Breakfast was very good with a wide range of food all of which was very good. Staff at reception were friendly and helpful.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Nigel Bowen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"A excellent experience"

5
T3614JIrobertoc, Fino Mornasco, Italy 25/01/2018

A nice experience during a job trip, the room was very clean and the service very excellent. It's sure that next time I'll go in this hotel. It's very close to the Central Station (1,3 Km). Good quality/price.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Friendly, clean, and affordable"

4
03NormaV2016, Brandon, Canada 12/01/2018

We enjoyed our stay very much. The staff were very friendly and helpful. The room was quite comfortable and clean. The pool and hot tub were well maintained and easily accessible. Close to shopping and dining. Great value for the price.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Week stay in Prague"

4
Pyroforyou, Lawrence, New York 04/01/2018

We stayed here the first week of December to enjoy the Christmas markets and the sights of Prague and a few day trips. The location is great, not too close to the crowds but close to restaurants, a mall and supermarket. The breakfast each day was the same but there was a large selection. We arrived early and the staff were very nice to give us a room on the first floor that was ready. After our long flight, this was a great news. The room was very warm but others were cold as we heard other guests talking with staff. The hotel with within easy walking distance to the train station and bus station. The staff hotel staff were helpful and smiling, except the breakfast staff who seemed to only want to clean up your plates. We will be staying here again next time in Prague. If you happen to have bad weather this hotels location is great, close to everything. Have to add that the bathroom had a towel warmer which was great to dry wet items and there is a coffee maker in the room.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs./Mr., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Great hotel"

5
Tracey S, London, England, United Kingdom 05/12/2017

Great hotel, in a very good location. Nice rooms plenty big enough for 3 people and very good choice for breakfast. Everyone very helpful, quick check in. Definitely recommend to anyone visiting Prague.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Tracey S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"great location and comfy clean bedroom"

5
922nil, Enfield, United Kingdom 04/12/2017

I enjoyed staying at this hotel. The breakfast could have been of better quality but overall good. All tourist places are nearby within a few minutes walk. Metro Namesty Republic is the nearest station. Czk Koruna is not value for money.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"A MALINCUORE DA EVITARE!!!"

1
corvinoluigi1612, Rome, Italy 29/11/2017

Foreword: Don't make a mistake to think that I have been just unlucky or pretentious. I am a Best Western employee in a 4 star Plus hotel in Rome, so I was really hesitant to make this review; they are colleagues, but my sense of duty pushed me to do it. We arrived at this hotel on 10/11/17, at check-in the Receptionist welcomes us professionally confirming that the room was already paid, showing us the hotel amenities. They gave us room 309, since we asked for a room located at the high floor and without carpet. Unfortunately when I went to bed I found out that the mattress was BROKEN!! I could not believe in a BW PLUS !!! In the morning I spoke to the secretary of Reception who replied: "What, sorry"? What does it means?! There is an hole in the mattress! They tell me "Ok, we change the room"; then I asked for a king bed room, hoping it would be bigger than the previous one, since it was a French room. They didn't apologize for the inconvenience. They showed me a non-refurbished room with carpet (402). We accepted it, just because it was already cleaned; I checked the towel warmer in the bathroom, and it didn't work, so I reported that at the Reception Desk. Later that day nothing changed: the towel warmer was still broken. I called the Reception and they told me that shortly someone will come to help us. Someone arrived with a DE LONGHI warmer !!! I almost start to laugh and I said “OK Thank you so much” !!! In the afternoon I would have liked to have a cup of tea ‘cos was a cold day, but there weren't tea bags: so I called the Reception again and they sent up someone. A lady arrived saying: "But how can it be! Don't you see the tea? Is right there!?" I didn't replay disrespectfully, I just told her that unfortunately those things were herbs and coffee but not the tea. The next day on my return, it was a cold day, I was going to switch on the heating in the room but ... IT DIDN'T WORK !!! I called the Front Desk again and they told me that the Maintenance wasn't available at the moment: they just were able to solve the problem sending in the room another warmer DE LONGHI !!! Obviously I refused due also for a security reason: a warmer in the room with the carpet? Not a good idea. I get a shower and go out right away, stopping at the front desk because I had to leave the next morning. I booked the car to go to the airport and I asked if there was anything to pay, like city tax or something like that. The asked me: "Did you get anything from the Minibar?" I said no, and that the room was already paid by BW. He checked my reservation and said “OK there is nothing to pay”. I do not even had the time to get to the Clock Square (I was in Prague, no more then 3/4 minute walking) that suddenly I received a message on the phone: it was the bank's message alerted me that the hotel took my money!!! Amount of 380 Euro !!! I called the hotel and the employee said to me "It's the payment of the room." I told him: ”But just 3 minutes ago you told me that it was everything ok and there wasn't anything to pay!” He apologized for the inconvenience, and I replayed to him: “don't worry I'LL COME BACK NOW!” Arrived at the Hotel, he said he can not do anything right now and I had to wait for the Manager, who would be arrived the next morning!! The following day they refunded me just 360 € instead of 380 €. Furthermore, during the whole stay they never changed my bed sheets: they just folded down the duvet !!! Toilet paper never stocked, on the penultimate day they even left the roll of cardboard in the bathroom, where the new roll should be! In a BW PLUS !! I swear to you that I travel a lot, but something like this never happened to me. Speechless.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and for this reason we provided you the best room which we have. The room is renovited on 2017 so the mattress was really new and is not possible to be broken. Even so you was not satisfied we offered you another room which was with carpet because we have only 2 rooms without the carpet so this another room was the best another alternative. We refunded you all amount of accommodation with all taxes. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"perfect location for a short visit to Prague"

3
Carole G, Incourt, Belgium 09/11/2017

Right outside the old city centre, lobby not very happy looking but a warm welcome, quiet room with very good bedding. Excellent breakfast. Staff not very smily except for one person, they seem quite unhappy. Bathroom rather on the small size, one person at à time should use it. Our room was quite small for the two of us but our friend got a larger room on her own, which is rather odd as we had booked together and explained one couple and one single. I'm sure it should have been the other way around. The taxi driver advised us against having dinner there as not many people do so, and the food its not so fresh. Plenty of good restaurants in the surroundings ! And just accross the road, a lovely market open every day. If we go back, we will certainly stay at that hotel again.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Carole, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Strásnká Reservation Manager Best Western Plus Hotel Meteor Plaza

"Nice stay, location is great!!"

4
User 10/10/2017

we stayed for 3 nights, beds were comfortable, clean rooms, nice staff and very good breakfest. The location is great, 50 meters from the gun powder tower, wich is the entrance to the old city, so the street isn't crowded all day long and the place is excesible to cars, so you don't need to carry all your laguage through the old town.

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Location Location Location"

4
Sandra M, Windsor 06/10/2017

Prague was our last of our 3 city vacation. We selected this hotel because of the price, Best Western Plus brand and location. We were extremely satisfied. The location was perfect, just a short walk to many of the historical sites, restaurants and public transportation. The room was well appointed but small. However in such a beautiful city, we spent little time in our room. The breakfast was excellent. w

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sandra M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Very suitable for a short escape"

3
Beirut73, beirut 04/10/2017

The hotel is located near the Powder Tower which is the entrance to the old town and is few meters away from the republic square which is a major hub point for Metro , guided tours etc... The hotel itself is average to good. The breakfast has a good variety but lacks refined taste. Rooms cleanness is average . recommended for a short stay touristic visit to Prague

Klara V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +420-224 192 555. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"I have to say that it's average but good if you don't care"

3
touringsadge, United Kingdom 28/08/2017

I'm fairly laid back and don't require frills. I also travel a lot for business and for pleasure...so I've seen the good, the bad and the in between. I'd say that this is more of an in between. The location is GREAT. The staff was helpful. I'm challenged to give more than three stars because of the room which in my opinion was shabby. Clean, yes. Had what I ultimately needed, yes. And heck, you're in Prague...a great city. But I won't stay there next time I visit.

Klara V, Manažer at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Touringsadge Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +420-224 192 555. Sincerely, Veronika Stránská Reservation Manager Best Western Plus Hotel Meteor Plaza

"Okay hotel"

3
GRB-hsbsb, Edinburgh, United Kingdom 15/04/2016

Good location, a short walk to the centre. The room was okay, the bed a bit sunken though. The breakfast was bland, but this might reflect the cuisine in czech. The staff were helpful. So just okay nothing special.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"perfectly placed and priced."

5
markysharkyx, Westcott, United Kingdom 13/04/2016

superb location, v nice rooms at excellent price compared to those around. wonderful restaurant in the old wine cellar at exceptionally good prices. a lively little bar in the lobby. all in all i cannot fault this place a real gem.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your nice feedback. We are glad that you were satisfied and we hope you will come back soon. Have a nice day. Best regards Lenka Valachová, Resident Manager

"Great Stay!"

5
Jessica C, San Diego, California 13/04/2016

Hotel location is perfect, walking distance to everything. Hotel staff was super friendly and helpful from check in to check out. Would definitely stay at this hotel again if I visit, and I'd recommend it to anyone.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Jessica, thank you for your feedback that make us happy and help us to do all what we can to make all our guests so satisfied. Have a nice day. Sincerely Lenka Valachová

"Really friendly with great service"

4
Andrew C, Chelmsford, United Kingdom 23/03/2016

Stayed at this hotel on a three day break to Prague Staff where always helpful and would always help us with directions to all places of interest rooms where fine had a good nights sleep. Breakfast ok but the buffet was not the best apart from that it is well located to walk to most places and the trams are really cheap too, I would stay there again no problem

"Perfect location ,"

5
aveen55, ireland 21/03/2016

Perfect location for visiting Prague right in the Old Town, restaurants, shops, old square all on your doorstep. Excellent rooms, very modern,everything you needed. Breakfast excellent, great selection. No complaints at all for our 3 day stay. Very helpful and friendly stay.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for nice feedback. We are appreciated that you enjoyed your stay with us. We look forward to welcoming you again. Have a nice day. Sincerely, Lenka Valachová

"Perfect location !"

4
Kristian_Tamara, Quebec City, Canada 20/03/2016

Wonderful hotel, nice rooms, perfect location and good service !. Public areas were clean and the breakfast was perfect !! I didn't get a city view but I guess it's only because of the room category that I booked.

"Excellent location"

4
Jonino1610, Melbourne, Australia 17/03/2016

The hotel is quiet, with good wifi and near everything. The train station is just 10 min walk, the tram stops are located near the hotel as well, and the main attractions of the city are nearby. There is a big shopping centre close to the hotel and a lot of local shops. The staff is friendly and helpful. There is an elevator in the hotel and the breakfast is pretty good (buffet).

"good valeu for money"

4
Gil D, Hod HaSharon, HaMerkaz, Israel 17/03/2016

the hotel is located near every thing (paladiom, shopping, etc) it is not new at all but well organized. the reception staff are very helpful with every question. the breakfast was very good. the wifi worked very good in the lobby and at the room. recommended!!

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Gil, thank you for your nice feedback that help us to work hardly to make all our guests so satisfy. We hope you will come back soon. Have a nice day. Sincerely, Lenka Valachová

"Nice Relaxing Hotel"

3
PJMAC17, Belfast, United Kingdom 16/03/2016

This hotel was in a great location, Very clean and very reasonably priced. Breakfast included was very nice although the waiting staff where very grumpy and unnattentive. i would stay here again, mainly because of the location.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lenka Valachová

"Wonderful Stay"

4
markborshay, Toronto 13/03/2016

Great location downtown. Minutes to major shopping and restaurants. Maybe 10 minutes to the clock tower and square. Toured for 3 days on foot. Staff at the hotel were wonderful. Andrew on the desk was great and helped us plan our day and route. Breakfast was exceptional every morning. The only downside was the really tiny room and only 2 English TV stations, both all news networks. That made it 4* versus 5*. We would gladly stay there again..

"Good standard hotel, centrally placed"

4
Turkeyites, Fethiye, Turkey 11/03/2016

Stayed at this hotel between 7/11 March 2016. Hotel is ideally situated 100m from the powder tower, and therefore a short walk to the city centre and all its attractions. Room was of good size, nicely decorated in the local style. Many would say the room is dated, but I would not, rooms are typical Czech style. Adequate nice sized bathroom, good shower. Comfortable bed. TV and tea coffee making facilities. All in all, very good standard. Breakfast is served between 7/10am, and is self service. There is a vast selection of food to pick from, if you cannot find what you require for your breakfast here, you will never be pleased. Very good standard. Restaurant for evening meals/dinner is located in the cellar. Very traditional feel. Extensive menu, good selection, very reasonably priced, excellently presented, and fast/efficient service. Cosy bar opposite reception, open to midnight/01:00 for residents. Good local beer and wine available, tea/coffee etc etc served with a smile. Really could not find fault with the establishment at all, very comfortable, and very very reasonably priced all round. Would I stay here again, certainly, would I recommend to you, certainly.

"Great stay "

5
bobandspud, Maidstone, United Kingdom 07/03/2016

Great hotel , great location, nice staff, great breakfast, would really recommend. I think this is the place to be in the old town , we had a room facing the courtyard and it was very quiet, no noise in the evening at all The breakfast is a buffet where there is lots of choice from cold to full English.

"Enjoyed our stay"

4
User 07/03/2016

Myself and my husband recently stayed for 3 nights. Found the location to be perfect, literally a 1 minute walk from main train station and entrance to the Palladium shopping centre. We explored the city on foot with no need for use of public transport at all. We found the rooms to be well equipped and comfortable. The pillows and duvets were a little light but we requested additions which was no problem at all. The shower was very strong. The wifi was great, we watched Netflix without any interference. The room had team making facilities and a fridge which we found very useful. All in all, we felt we had got exceptional value for money.

"Excellent value hotel"

5
Brian M, London, United Kingdom 03/03/2016

We stayed for three nights. The staff were friendly and helpful. We had a cheap pre paid deal and on arrival was upgraded free of charge as rooms were available. Nice room. good internet. Nice décor and lounge for a drink. Lots of choice at breakfast, ample to eat. Excellent location in the centre of town. Good restaurants and shops a few minutes walk. Would use again and recommend to anyone who wanted a hotel in Prague.

"Geat location at a geat price"

3
Claud34, Los Angeles, California 28/02/2016

The hotel is centrally located and within walking distance of many attractions. Staff is very friendly and helpful. Breakfast was included which was a plus. It is a bit loud sometimes with the slamming of doors by other guests.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Claud, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"Great location, clean hotel, friendly staff"

4
Shellybw, Northampton, United Kingdom 24/02/2016

Lovely hotel not far from the main Square. Hotel very clean, staff friendly & helpful. Rooms are spacious enough, free tea & coffee,beds comfy and shower is hot and fast flowing. Breakfast is varied, hot & cold buffet, lots of different choices. Bar prices are very reasonable, 2 glasses of wine and a bottle of water £5.00.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Shelly, thank you for your nice feedback and we look forward to welcoming you back. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"Best Western Meteor Plaza Prague"

5
Michael C, Lymington, United Kingdom 17/02/2016

The staff and central location of the Meteor Plaza makes for an excellent hotel. The staff are personal professional and welcoming and all that Prague has to offer is on the doorstep. What a find, didn't realise how good until we were there, non of the write ups made it clear. If its value and to experience the wonders of Prague you want,, then this is the hotel for you. We travel much and do not offer praise unless earned !! On this occasion it was well deserved.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Michael, thank you for really nice feedback. It makes us happy to read this and help us to do still more and more to prepare for our guest nice and comfortable stay. We hope you will come again soon. Have a nice day. Best regards, Lenka Valachová

"Elegant and discreet in a great location but a bit fringed on the edges"

4
Leslie R, Paris, Ile-de-France, France 16/02/2016

In a beautiful and historic part of town. Simple decor but good service and attention to details. You can tell the furniture and style is not so modern. Rooms with plenty of space and comfort. Generous, delicious breakfast. Very helpful staff. Small possible improvements: cleaning supplies and vacuums left all the time in the corridors, one day my wake-up call for 730 occurred at 830 and I was late for a very important meeting (not cool!), should propose the necessary bins for recycling.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Leslie, thank you very much for your nice feedback. We are appreciated that you enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Have a nice day. Best regards, Lenka Valachová, Resident Manager

"Average"

3
Eduard0AA, Porto Alegre 11/02/2016

Well located, near everything if you want to visit nice places and not walk (or drive) a lot. The only problem I see is that the hotel is quite old and for that reason, the bedrooms are not really nice. You can also understand as a "vintage" bedroom. The breakfast is quite good, lots of different options and with an interesting variety between the days. As it is not expensive and the experience was quite nice, I would recommend this hotel in terms of cost-benefit

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Eduard, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Lenka Valachová, Resident Manager

"Czech out Prague"

4
nickh59559, Canterbury, United Kingdom 09/02/2016

Great hotel for a city break friendly staff very helpful just a two minute walk to the old town square where it all is .had a lovely two nights would recommend the grand tour they picked you up from the hotel took you up to the castle and boat tour very good guide took about three hours in total well worth the money . Good restaurants near by busy and very good value ask at reception . Also explore the side streets for small cafes and bars where the locals go would definitely go back .

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, thank you for your feedback. We are glad that you enjoyed your stay with us and that you were satisfied. We look forward to welcoming you again. With kind regards Lenka Valachová Resident Manager

"dated"

3
alan j, newport s.wales 08/02/2016

the hotel was in a very good position, pity the hotel didn`t compliment it. long weekend was a Christmas and birthday present combined. room upgraded to a suite, but in all honesty only as good as an average room in a 4 star in Spain. continental breakfast with a small choice of English food. city was well worth a visit , but beware, you can use euros or sterling , change given in crona. which gets me to my next point. they price their wares , just above what a full euro would be, thus giving you a lot of unwanted crona, which are no good in Primark or any other retail outlet in Britain. people were friendly and very helpful, so no complains there. the sooner they go over to euros the better.

"Good Hotel at a Great Price"

5
User 04/02/2016

The value of the hotel was exceptional. I paid a fair price for a hotel centrally located, great staff, clean room, and free breakfast. I really could not have asked for more. Upon arrival staff were inviting, and lobby area is very nice. Things are up to date, and looks well taken care of. No problems checking in and was given keys to my room. Took the elevator up, and although the room was a bit small, it was fine. The rooms look a little old, and worn, like stained carpets, but you could tell they are well at least well taken care of. The other negative was the lack of English speaking TV channels. The beds were very comfortable. The hotel's location was so great it's within walking distance to anything at all tourist related. Definitely one of the best located hotels, so close to New Town and Old Town. The room itself was kind of small, two single beds, and a small bathroom with shower, but everything was adequate and clean. Wi-fi was pretty good speed, definitely acceptable. House keeping was done on a daily basis by staff that were helpful, and were happy to service the room whenever I requested. Front desk staff were attentive, and helpful with directions around the city. Or anything else, like calling my airport pick up shuttle and making sure everything was in order for me. The free breakfast is exceptional. It's a huge breakfast buffet with just about anything you can think of. Cheeses, cold cuts, breads, yogurt, hot items like eggs, beans, bacon, sausage, and tons of juices and coffees. Definitely one of the best breakfast buffets I have ever had, and was happy that it was included in the cheap price of the room. All in all, I thought I got a great value at a great hotel. Great location, with great rooms, and nice staff. Couldn't really ask for more. I will definitely return, and would highly recommend this hotel to others.

"Good location but beware the fake hotel taxi"

3
Snorkelingman, Halden 04/02/2016

This was the second time I stayed here, mainly because of it's good location and because I had a good impression the previous time. Now, my experience was a bit less positive. I was assigned a rather old room, in (I guess) some older part of the hotel on the 4th floor. When I entered the room, it was very cold. The radiator wasset on maximum but produced almost no heat. There was a small portable heater, which I connected and put at maximum power. After some time, it was possible to get the room warm, although the bathroom remained rather cold. Some things in the bathroom were also worn out. Internet was too slow. The positive thing was that the bed was OK and that it was really quiet during the night. The breakfast was also very good. For returning to the airport, I ordered a taxi at the reception. They told me that this was a fixed price 680 CZK. The taxi came on time, but I was unsure whether it was really the taxi I ordered and I asked a man from the hotel staff about it. He confirmed this and had a short conversation with the driver. Only a minut after we drove away, I realized that this was some sort of illegal taxi service; There was no visible badge of registered taxi within the taxi, there was no meter, the driver behaved untypical, he didn't take the main roads (probably to save road toll), and so on. Arriving at the airport, he asked me to pay 780 CZK (100 CZK more than I was told at the reception), then he also wanted me to pay parking, etc. Of course, I told him that I agreed to pay 680 CZK at the hotel and I did pay no more than this. It is really sad that the hotel staff wants to do such things to their clientele. Therefore I will not stay in this hotel again.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sirs, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am really surprised with the information about the taxi. Firstly I have to explain that we didn't use a real taxi but our hotel cars and drives. Therefore there is a fix price and no tachometer or taxi registration. I will immediately check how it is possible that someone asked you for higher price and I will take necessary measures to be sure this will not happened again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] . Sincerely, Lenka Valachová, Resident Manager

"the hotel is located very central"

3
monica30066, Germany 04/02/2016

the Service was good. the staff at the reception very helpfull. the Restaurant lacked a bit of friendliness. The mattress that I had was TERRIBLE. there was a big dent ôn the side and middle. They should Change the mattresses. The Location is perfect, one can walk everywhere. the spa massage area well....... the Prices are rather deceiving

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Monica, thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It will be perfect if you can write me the number of the room that you stayed in to my e-mail. I will check it because our guest usually assess the mattresses as comfortable. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Sincerely, Lenka Valachová, Resident Manager

"some changes"

3
R313YMmonicam, Klingnau, Switzerland 03/02/2016

the Hotel is situated in the Center, one can walk everywhere, within Walking distance to the Charles Bridge, Wenceslas Square, the astronomical clock, the Jewish Quarter, the Paladium mall-it's great- ist right down the road from the Hotel. the staff at the reception were friendly and helpfull. the massage/spa area!!! the offers are very deceiving, they advertise a Price but then you're told "oh this is based on 2 People" this Needs to be changed.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mrs. Monica, than you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Sincerely, Lenka Valachová, Resident Manager

"Mr Curry "

4
User 31/01/2016

Very clean with helpful staff. Great location with easy access to all attractions. My 2nd visit and it didn't disapoint. Trams Taxi's all accessible. Shopping centres 3 min walk old town square 5 min walk.

"Nice atmosphere "

5
User 27/01/2016

The hotel is in a perfect location just a short walk from the beautiful old city. We had a relaxing 4 nights here, the breakfast was included (food was amazing!!!) staff really helpful and the room was comfortable and clean. Perfect choice for a long weekend in Prague!

"Good value for your money"

4
Emmaliisa, Tampere, Finland 27/01/2016

Stayed here for three nights in January for a city break. Meteor Plaza is in perfect location only few minutes walk to the Old town square, you can walk to almost all of the most important sights and the tram&metro are also close. Breakfast is all you can ask for, with some small differences daily which we thought was a nice touch. The room was basic but clean. Staff at the reception and at the breakfast is friendly and helpful. Good value for money, would stay here again.

"Best location in town!"

4
iwanderanddream, Manila, Philippines 25/01/2016

This hotel is close to almost everywhere you want to see in the center of Prague! The room is not so big but it is clean! It has clean sheets and clean towel which are two of the most important elements of my hotel stay. There are free teas and coffee as well. The breakfast is good as well especially its super black coffee! It also has a small bar that serves cocktails:) It is just a few steps away from the Prague Municipal Hall, Divadlo Theater, Czech Central Bank and the famous Powder Tower. Just next to the Divadlo Theater as well is the metro station that can get you easily from one place to another. We booked this hotel through Easyjet and indeed, it is easy on the pocket!

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"In the heart of Prague"

4
Rossana S, London, England, United Kingdom 24/01/2016

Located in the heart of Prague, 5 minutes walking from the astronomical cloak. Perfect for a weekend of tourism. Receptionist staff is very kindly but I can't say the same about waiters and cleaning team. Dining room is very useful and cheaper if you are too tired to go out in the evening.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir or Madame, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"More Minus than Plus"

3
John M, Arbroath, United Kingdom 24/01/2016

A pokey little room, with dodgy heating, and the only view is the other guests bedrooms. The breakfast food was nothing to shout about either. But to be fair, I did not find much of the Prague food to my liking. The one good thing that it was only a short walk to the Old Town. But watch where you eat around the Old Town Square, prices can be steep.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. John, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"Great location, a bit older equipment, good value for money"

3
HonzaHonzaHonza, Prague, Czech Republic 23/01/2016

This is perfect location at Prague city center, close to historical center as well as railway stations. Hotel has a bit old equipment but everything works. It matches good value for money. There is number of hotels that are better and more expensive and hotels cheaper with lower level. There was very nice staff at the reception when checking out. The invitation when checking in could be more warm considering claimed **** and Best Western standards. Anyway, it's about people. The stay was good, great location, breakfast very good, all the equipment at the room worked.

"Short-Stay in Prague"

3
marct0603, Swindon, United Kingdom 15/01/2016

We visited for 4 nights in January. The hotel is well situated just a couple of minutes walk from Old Town Square in the centre of Prague. The check-in and check-out is very smooth and the team on reception helpful and polite. The room we had was an upgrade and consisted of an additional sofa bed, which meant the room was larger than standard. The room was comfortable and had everything that is needed for a short-break, although tea / coffee refills were hit and miss. The Lobby bar is ok for drinks, reasonable in price and you get a BOGOF on your first cocktail on arrival. Breakfast is served as a buffet, and has plenty of variety and food on offer, from hot to cold, toast, fruit, cake, pastry and rolls. The restaurant was closed whilst we were visiting, so we did not use this facility, For the price paid, can't really fault it.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir/Madame, thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Have a nice day. Best regards Lenka Valachová Resident Manager

"Great Place"

5
ErmaRunning, Thunder Bay, Canada 12/01/2016

I've stayed here twice in the past year (Summer and Winter). The location is excellent; close enough to walk to the Old Town, yet situated in a place where you wont have too many tourists pass by. The breakfest is excellent with lots of selection including fresh fruit. The rooms are spacious and very comfortable. We had a garden view, so it was very quiet. I'd be happy to stay here again.

"Perfect hotel, Perfect location"

5
User 08/01/2016

We stayed at this hotel for a short break during December in time for the Christmas Markets. The hotel was in a perfect location just a few minutes walk from where the Airport Express bus drops off and also for the 10 minute walk to the main train station where the bus back to the airport leaves from. The Old Town, (where the main Christmas Market was located) was a 5 minute walk away through the lovely Powder Tower. The Hotel looks small from the outside but it is lovely inside and has a wonderful history of its own to share. The Reception staff were very friendly and welcoming and the staff in the hotel bar were very attentive as we enjoyed a cocktail (or two) after a busy day of sightseeing... The Room was large with comfortable beds, a fully stocked mini bar and the bathroom and shower was exceptionally clean and a high standard.... our room was serviced each day with nice little gestures like chocolates left for us.... The breakfast was one of the best breakfast buffets we have had..... everything from hot cooked breakfast to pastries to continental breakfast.... the breakfast room staff were very friendly and efficient. If you are looking for a hotel near the Old Town then this has to be the one, it is central to everything and in a quiet, safe location. We would definitely stay here again on our next visit to Prague.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Sir/Madame, thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Have a nice day. Best regards Lenka Valachová Resident Manager

"Good Base to See Prague"

4
User 04/01/2016

Enjoyed 2 nights here, cheap and excellent location. Recommended for a budget, central location. Didn't try the food so cannot comment on that. Rooms are larger and clean and tidy. The hotel arrange airport transfers, this was cheaper than paying a taxi at the airport.

"Nice hotel situated close to the old town"

5
Peter S, Carshalton, null, United Kingdom 03/01/2016

Nice warm clean double room, with tea and coffee making facilities. Friendly reception and bar staff (restaurant staff could have smiled more). We stayed over New Year, and on New Year's Day and the 2nd January there was Champaign and strawberries on offer at breakfast. Plenty of choice at breakfast, hot and cold buffet. The hotel is close to the old town and market, and about 5 minutes to Wenceslas Square. About 10 – 15 walk to Charles Bridge. No complaints. I would book this hotel again next time we visit Prague.

Lenka V, Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Mr. Peter, thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Have a nice day. Best regards Lenka Valachová Resident Manager

"City visit"

4
stephensU9587BM, Devon, United Kingdom 03/01/2016

We enjoyed this hotel as it was located ideally, had friendly service , clean and tasty breakfast and so is good value for money. They gave us a free bar voucher and gifts in our room , although perhaps as it was over Christmas. The desk arranged taxis from the airport for about £23 each way.There a good snack shop opposite which is handy I would recommend this if you wanted to visit Prague

"One of the best hotels in Prague that close to the OLD and NEW town in Prague."

4
Ysantosa, Essen, Germany 31/12/2015

The highlight of this hotel is the location. We can reach the Old town square within minutes as well as Wenceslas square. Restaurants and cafes are around the hotel. Palladium shopping mall can be reached within minutes. Charles Bridge can be reached within 10-15 minutes. The room is in a good size and CLEANLINESS is great! When we came on Dec24, there were Christmas Cookies on the table. We found it really welcoming. The receptionists were really friendly and helpful. I called her for mass information and she got back to me with information needed quite fast. Breakfast may be the only 'down' side for us as we expected more (Perhaps we expected too much for 'German frühstück'). However, everything is there, from warm and cold dishes, from salad to bread. I love the special czech sausages that serve everyday. We found the breakfast area a bit 'cold'. The waiters/waitress were not that 'friendly' (they were polite). No smiles...no greetings 'Good Morning...etc.), whilst we always say that whenever we enter the breakfast room (but...no answer unfortunately).

"Very good value/price"

4
ninalex2, ????????????, ?????? 18/12/2015

Excellent location (near city center and railway station). Good room with tea table, fridge, bath. Frendly staff. Excellent breakfast, especially - sausages, bread, fruits. Bad was too soft. Cofee at lobby - weak.

"Excellent location. Great value."

5
yogianne, Brighton, United Kingdom 17/12/2015

We stayed here for three nights in December 2015. The hotel fantastically located: two minutes from The Powder Gate and the opulent Obecni Dum concert venue, cafe, bar and restaurant. There is good shopping nearby including a supermarket. The hotel is walking distance to the Old Town square, the river and Charles Bridge. Our room was quiet with free WiFi, fridge and flat screen TV. Breakfast was included and was one of the best buffet-style breakfasts we've ever experienced in any hotel with a great selection of hot and cold items. If you get up for early breakfast you earn a free Aperol spritzer! We will definitely stay here again.

"Terrible customer Service"

1
dynesp, Liverpool, United Kingdom 17/12/2015

I couldn't attend the hotel at all due to Storm Desmond Cancelling my flight at Dublin. The staff were very unhelpful and refused to offer any refund or alternative dates etc.. Will never book through them again on this experience.

"A visit to Prague to meet and old friend and celebrate my birthday ..... and to visit the Christmas markets!"

4
Nick B, Colchester, United Kingdom 16/12/2015

Very convenient hotel to both shopping areas and the old town and the river. Long, long walk through the hotel to the bedroom BUT the room was fresh and clean and very comfortable. It was also quiet as it overlooked an internal open courtyard. The only negative was the fact that old fashioned bleach was used to clean the lovely bathroom and boy, did you know it when the door was opened. Excellent wi-fi and clean bedding and the room was changed / cleaned when it suited me! Breakfast buffet was superb with a huge array of dishes, friendly and efficient waiting staff. Could not be faulted. Small intimate bar by reception serving excellent coffee and apple strudel and again superb staff. The same can be said for an efficient, friendly and helpful reception staff who, incidentally arranged my collection from the airport. All in all, a great experience. Thanks to all concerned.

"Good hotel in good location"

4
colboy52, South London 10/12/2015

This hotel was in a good location near The Powder Tower and a short walk to Old Town Square with Astronomical clock, Wenceslas Square and about 15 minute walk to Charles Bridge. Fair selection at breakfast- usual cold meats and cheeses plus salad, fresh fruit, cakes including apple strudel! scrambled(bit undercooked) and fried eggs, bacon, frankfurters, beans(hard!), various cooked peppers and veg. plus usual cereals and dried fruit and yoghurt. Only downside was couple of times corridor smelled strongly of cigarette smoke. Overall good with helpful staff. We took the airport express bus, only 60 Koruna each and stops about 5 minute walk away at last stop.

"Long weekend in Prague"

4
Beej56, Norwich UK 07/12/2015

Excellent stay over the Advent weekend. Good location for all the sights. Christmas market very interesting and loads to see in the streets and squares. Hotel very clean and comfortable. Service excellent. Breakfast in the hotel - wide choice and no risk of starvation.

"Lovely place to stay"

5
Lise H, Harleston, null, United Kingdom 06/12/2015

We came to Prague for a long weekend to see the Christmas markets and stayed here as it was just a little bit out from the centre but not far to walk. The staff speak good English and we booked the hotel car to pick us up from the airport. Pay the driver cash and don't put it on your bill as they add vat. The rooms are warm and comfy with toiletries, tea and coffee making and a mini bar which is surprisingly inexpensive should you wish to use it. Breakfast is continental with their own twist on a cooked breakfast, poached eggs, bacon, beans sausages and fried cauliflower! The small bar is open 11am til 1am and you can have coffee and cake in the afternoon. There is a restaurant open in the evening but most people went into town. Wifi is available all over the hotel free of charge.

"Ideal hotel for what we required"

4
tricia_fairclough121, bournemouth 01/12/2015

This hotel suited our needs for a four night visit to Prague. It was ideally located for all our requirements, The staff were friendly and efficient and the room was of a decent size, warm and comfy.It was lovely to open the curtains to a lit Christmas tree! It set the mood for our stay. The bathroom was absolutely fine with a very efficient shower. The breakfast bar was plentiful and varied.

"Good value for a budget trip to Prague"

4
Jeremy L, Poole 28/11/2015

We stayed here as part of a four night EasyJet trip from Bristol to Prague. Hotel is very near the centre and is OK provided you are not expecting luxury. The hotel is in an old building, rather tired, wifi slow, very nice friendly and helpful staff, good choice for breakfast, warm room, comfy beds and excellent bathrooms. Very good value, no complaints.

"Good location, ok hotel"

3
Doolingo, Oulu, Finland 28/11/2015

We spend 3 nights in this hotel and everything went well. The location of the hotel is great: the subway station is near by as also the old town and it's sights. The breakfast was diverce, however the quality of the food was not so average. The room was really quiet, but quite small and the bed wasn't really cosy. The hotel had free wifi which was nice!

"Convenient location"

3
Littlesheep, Toronto, Ontario, Canada 17/11/2015

Stayed here for two nights. The hotel is lcoated approximately 15 minutes walk to the old town. The room was a little small and dated. There are two convenient stores within few minutes from the hotel.

"Mike Turner Manchester"

5
User 14/11/2015

We stayed at the Best Western Meteor,in tThe Czech Republic 4th to 7th Nov 15. I must say we look for Best Western hotel,s when we are having a city break and find them excellent, they are spotless, food hot & cold breakfast, the beds are amazing, especially the one in the meteor Prague, the staff were lovely very friendly, helpful , knowledgable.The Hotels are most certainly value for money and usually ideally situated for sightseeing. I would recommend The Best Western Meteor plaza, our stay was lovely and it was an excellent hotel

"Nice hotel "

4
User 09/11/2015

Stayed here with my girlfriend earlier this year, great location and very pleasant stay. Our room was tastefully decorated and very quite, basic breakfast but did the job. There's a great pub opposite which has a open fire which was very welcoming after a day sightseeing in the cold.

"only for the location"

3
bogdanvv, Bucharest, Romania 07/11/2015

there is nothing to love about this hotel, except the location, which was very good for us, attending a wedding nearby; rooms are small, the whole hotel needs a refresh, some work was in progress, wifi is weak, don't plan on doing any work online; in the summer Prague is really crowded so do not expect great staff on reception, they are short of trained people

"The last of the Best Western hotels"

4
moisetcp, London, United Kingdom 03/11/2015

This hotel is the last of the Best Western hotels that I will be visiting in Europe this year and I can say it did not disappoint. It is within close proximity to the old town and the main railway station. I was given a room on the second floor which was more than adequate for my needs. It was quiet, relatively spacious for a small person like me, the WIFI was great and the range of toiletries on offer were better than expected. The breakfast was superb and I thoroughly enjoyed the range of food on offer. The reason why I rated this hotel 4/5 rather than 5/5 was simply because of the problems I encountered with two of the male receptionists and the electronic key card for the door. The first was when I was checking in, I was obviously the first person in the queue and when the male receptionist on duty (the night of 2 October) finished with the guest he was dealing with, he decided to bypass me and go to the guests after me. I soon made it known that I was unhappy with this and as a result he then decided at an instance to deal with check-in for me. The same male receptionist on duty on the night of 3 October did something similar again and again I made he aware of my dissatisfaction with his conduct. The second male receptionist on the morning of 3 October 2015 when I asked him for directions to the tourist office, he proceeded to ask me why did I need to go there and then attempted to sell some of the tours that the hotel were offering to me. If I wanted to buy a tour from the hotel I would have done so was my response. The final gripe that I had with this hotel was that during the 2 nights that I had spent there I had to change the key card three times due to them becoming inoperable which in my opinion is an unacceptable amount of times to change the key card over a weekend. NB: Saturdays are usually the busiest days in Prague and certainly for this hotel, so please try and ensure that you get to the breakfast room before 08:45 as long queues often form after this time.

"Good base for touring Old Town"

3
User 22/10/2015

The hotel is 100m from the Powder Tower and the edge of the old town and surrounded by bigger hotels. The breakfast was generous and extensive and there was pleny of space in the dining rooms. Good price on Booking.com Our room was on the 4th floor and, even with the lifts, we have to go up 2 flights of steps to get to it - tricky with luggage and for anyone with walking difficulties. Room was cramped wit hall the furniture and the Air con underpowered so we had to sleep with the windows open.

"Close in and clean"

3
Frank G, Reno 20/10/2015

Prague has many choices of hotels. Many are large business chain types. Many excellent hotels are found in the outlying areas. This hotel has the benefit of being really close to the Old Town area, a few blocks from the hop on hop of bus, and part of a international chain that allows advance reservations, and significant discounts. Having a hotel so near to the main tourist activities that you can walk everywhere, and not hesitate to return occasionally for rest stops.makes your stay less stressful.

"Some goods, some bads "

3
janman_7, newcastle upon tyne 20/10/2015

Within 2 mins walk from Wenceslas Square and 10 mins from Old Town Square. Fabulous champagne and wine bar/restaurant next door!! Rooms small but beds very comfortable, shower room modernised and tea/coffee, hairdryer, mini bar, safe in room plus free wi-fi throughout hotel. Cannot control heating or air conditioning in rooms from October - rooms so hot but reception just said to open a window! TV in room with19 channels but only 4 English speaking channels - 3 news and there should have been one movie channel except it is no longer available and is a religious channel instead. Reasonable cooked breakfast and good choice of cereals, Danish pastries and range of teas but slow to replenish plates, glasses, saucers. No concierge in reception but there is a porter.

"Prague Stay"

4
ChrisHayford, Lingfield, United Kingdom 20/10/2015

Good location close to the Power Tower. Ideal for a short stay and just make the 4* grade. Breakfast disappointing and even in October, the breakfast time was busy though the food reasonable, but no pancakes - American chain!. Restaurant adequate, but choice of fare a little disappointing and little choice, and local. The waiter could have played a part in "Fawlty Towers"and brought a smile. Lobby bar unattractive and rather squashed although this seemed to be a short-term matter as I think the front door was been repaired. Would have liked to have seen the patio in use with heaters, if warranted.

"best 4 stars hotel i visited in 5 years"

5
S V, S 17/10/2015

1.Hotel is very good situated:just 6 min.walk to the old center. 2.The reception is very very friendly and helpful,especially Mrs.Jana 3.The room is large,quiet and clean.The bed is very comfortable. 4.The breakfast is full of choice and the chef is good. The bottom line:very comfortable stay for any purpose.On our next visit to Prague we will definitely stay at this hotel again

"Great location disappointing service"

3
PremPais, Bengaluru (Bangalore), India 17/10/2015

My wife and I stayed at this hotel for 4 nights in September '15. We chose it because of the Best Western tag and its location on the map - wlking distance to most of Prague's sites. The hotel was indeed very close to most sites - Republiky, old Town Square and Wenceslaus Square. Even Prague castle was walkable though a little further. The rooms were OK and the breakfast (included) good. The one thing that put us off was the attitude of some of the front desk staff. We had to leave at 4:00 am to catch an early flight and because we did not ask for a hotel arranged pick up, the man at the desk just shrugged his shoulders and told us to go out on the streets to search for one. Luckily there was a taxi close by. In addition there was no on to help with bringing our bags down. Despite lifts our room required some stairs to be negotiated and we were left lugging suitcases down these stairs - not pleasant at 4 in the morning when both are over 65 years!

"Vacation"

5
Jo L, Johannesburg, South Africa 13/10/2015

Excellent location to main sights in Prague. Walking distance to both Old and New town squares. Clean hotel. Excellent breakfast and overall friendly helpful staff. In particular Klara Synackova who provided for all our needs.

"Great location but disappointing hotel"

3
User 08/10/2015

The location is fantastic with this hotel, not far from the metro, train station or airport express bus stops. However the entrance is small as is the bar. Rooms are also small but do have kettles which is a bonus. Breakfast is disappointing but staff are friendly. Don't use the mini markets, just over he road through the archway is the billa supermarket which has much more reasonable prices and open till late.

"Lovely hotel in the right place for all that Prague has to offer."

5
kristellaski, southampton 07/10/2015

Really helpful reception staff, nothing was too much trouble for them. The rooms are very clean, warm and comfortable. The bathroom was very clean and great hot water showers. Spoilt for choice at breakfast time, croissants, pastries, cereals and hot cooked breakfast of local sausages, boiled eggs, scrambled eggs and a few bizarre options like cake, roasted Mediterranean vegetables, cheesy cauliflower etc. You will be well set up for the day after breakfast.

"Great location, great value"

5
Brendun, Dundee 04/10/2015

This hotel is ideally placed near enough to the old town but also just outside the hustle and bustle. It is also handy for King Wenceslas Square. The hotel itself was also a pleasant surprise for the price. The room was a good size, clean and well furnished. The staff were pleasant and helpful, the breakfast had a good selection and the lobby bar was a nice place to start or end the evening. We also tried the restaurant on the first night, again no complaints - the food was very nice and reasonably priced. Overall, more than we expected for the price we paid for a 5 night stay.

Lenka V, Resident Manager at BEST WESTERN PLUS Hotel Meteor Plaza, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. We are pleased that you were satisfied and enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lenka Valachová Resident Manager BEST WESTERN PLUS Hotel Meteor Plaza

"A small piece of History"

5
User 29/09/2015

A quaint old place with a lot of history dating back to the 1300's and very clean comfortable beds. You can walk anywhere, anytime in this City that is full of tourists trying to capture the essence of past. Breakfast is included and that's the best meal to start out walking on, then come back to the hotel after a full day of sightseeing and get comfy in the wine cellar for some good ole home cooking. We can see why Prague is the 5th most visited City in Europe. Best Western you did it again.....thanks for the memories with son, daughter in law and soon to be grandson

"A short visit to Prague"

4
Sohrab E, London, United Kingdom 25/09/2015

My partner and i decided to go on a short visit to Prague - a really beautiful and pedestrian friendly city. We booked our flights and hotel (Best WesternPlus Hotel, Meteor Plaza) on the easyJet website. We were delighted to find that the hotel is in easy walking distance of all the imprtant tourist sights except for the castle which needs a whole day on its own. The reception staff were friendly and welcoming and both arrival and departure were quick and easy. The room and facilities were comfortable, well fitted,and very clean. Breakfast was ample and varied. Excellent value for money.

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