SureStay Plus Hotel by Best Western Post Falls,  Post Falls

3.5/5  - based on 164 guest reviews.
3647 W 5th Avenue, 83854-7420, Post Falls, United States - See map
+1 208 773 4541 +1 208 773 0235

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 164 traveler reviews
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The SureStay Plus Hotel by Best Western Post Falls is conveniently located and just a short drive to both Spokane and Coeur d'Alene. We are also about a 25 minute drive to Silverwood. Newly renovated, this hotel offers our guests a comfortable relaxing stay. Enjoy our indoor heated pool any time of year. We offer free Wi-Fi throughout the hotel as well as a business center located in the lobby with computers and printers for our guests. With a large seating area located in the lobby, guests have the opportunity to spend time with other family and friends. Our friendly and helpful staff is always here for our guests with a front desk agent available 24 hours a day. Also be sure to come and experience our free full hot breakfast buffet that offers a large variety of options to choose from and is served daily.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 164 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
49
Verygood
 
49
Medium
 
33
Poor
 
11
Horrible
 
22
Business Business 18
Couples Couples 48
Family Family 69
Friends getaway Friends getaway 5
Solo travel Solo travel 9
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
SureStay Plus Hotel by Best Western Post Falls,Post Falls
  • 2
    « Basic »

    Very basic motel by the highway. Nothing fancy. Paper thin walls. If you're a light sleeper you may have difficulties here. The motel was clean and staff were friendly. The highway access is helpful and the breakfast was ok.

    1
    « Hold onto your wallet »

    Overcharged our card by more than double what we were told, rude front desk staff who laughed at me while trying to chase down the hotel manager for nearly a week to get it resolved. I know it doesn't seem like much money to them but my family is on a tight budget, we went here for a job interview and this caused our rent check to bounce. It really hurt my family and I and hurt even more to be treated so poorly when I was simply trying to get some sort of resolution. I've never been one to write reviews or take things personally but they weren't just apathetic, they were rude about it.

    3
    « What room not to get »

    We travel to Kellogg, Idaho to buy trucks every other year or so. We usually stay in Madras, Oregon, as the Spokane Valley area hotels are ridiculously expensive $200-$400 per night. This hotel was reasonable for the area. However, we got room 110. Next to the pool and right across from the ice machine. The pool was noisy until about 10 and at 4 AM, someone decided to fill their ice chest out of the hotel ice maker. Breakfast area was small and none of the bread based items were thawed. The breakfast buffet main course ran out quickly and no one came to refill it. The room was clean and until 4 am, we slept pretty good. My recommendations, top floor and if they park you across from an ice machine, ask for a new room. It was, however, within walking distance of a great Mexican food joint. Avoid Room 110

    4
    « GREAT PRICE & CONVENIENT AREA »

    Heated Pool, Continental breakfast, free wifi, and under $100 a night, what else do you need or want? I just wanted to thank Amanda (GM) and her staff for the hospitality and being patience with us (coaches/teenage girls/toddlers/parents). The rooms were nice and clean (microwave/fridge, ac,etc.) breakfast was delicious and different each day, parking was convenient for my volleyball girls/parents and customer service provided by your front desk staff was great (very helpful and and courteous). Although we didn't quite finish strong as we planned but we made a lot of good memories in Spokane/Idaho. You and your staff helped us make that happen.

    5
    « Great stay in the Post Falls/ Rathdrum area »

    Heated Pool, Continental breakfast, free wifi, and under $100 a night, what else do you need or want? We planned to get here around 3 for check in. Due to the forgotten hour change, good weather, slight speeding, and aliens, we got here at noon. To my surprise i asked if we can check in early, and we were able to(another plus) I thought there was a hot tub before i booked here ,but must have been mistaken. Have another night too, so review is early without even trying the breakfast but it should be fine.

    1
    « CEO »

    This motel is a joke!!!!! Motel is nothing to write home about but room was ok. Some staff was very helpful but They is one that if they continue employee him this motel will probably see more negative reviews. Josh is who I'm referring to. I just got off phone with him about pending holds that shouldn't exist after they already got paid on 1/14/2018. Josh was basically arguing with myself that they was no holds. Yes they was holds dating back to the 12th that clearly should have been cleared off when it's clear they got payment in full for stays on 1/14 and any pending hold prior should have be removed. But instead he wants to argue they wasn't any and to call bank. Call bank it's not the bank processing all these holds it's this motel putting them in the system. But as I mention before to have a front desk clerk basically just call you a lier about the screw ups he did and he's not trained enough to know his job and to recognize what has happened I would have to rate this motel a negative 10 after dealing with josh in customer service.

 

Getting to the hotel ...

All directions
·From: Silverwood Theme Park. Take E Diagonal Rd to ID-41 S in Rathdrum. Head east toward N Pope Rd. Turn right onto N Pope Rd. Turn right at the first cross street onto E Bunco Rd. Continue onto E Brunner Rd, signs for State Route 95 S/Garwood/Coeur d'Alene. Turn left onto E Diagonal Rd. Follow ID-53 W/W Hwy 53 and Pleasant View Rd to W 5th Ave in Post Falls. Turn left onto ID-41 S. Continue onto ID-53 W/W Hwy 53. Turn left onto Pleasant View Rd. Turn left onto W 5th Ave. The SureStay Plus Hotel by Best Western Post Falls will be on the left. ·From: Downtown Coeur d'Alene. Head west on Sherman Ave toward N 3rd Street. Continue onto Northwest Boulevard. Use the left 2 lanes to turn left to m...

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