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Best Western Royal Beach Hotel, Portsmouth

4.0/5  - basé sur 1525 notations.
St. Helen's Parade, PO4 0RN, Portsmouth, Great Britain - See map
Best Western Royal Beach Hotel - Exterior view The Best Western Royal Beach Hotel is ideally located in the center of Portsmouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located on the seaside promenade at Southsea, the Best Western Royal Beach Hotel is a fantastic place to stay in Portsmouth. Guests can enjoy magnificent views over the Solent, with many of our beautifully furnished bedrooms overlooking the sea and the Isle of Wight beyond. Quintessentially Victorian, this fabulous pet-friendly hotel in Portsmouth is draped in history and splendor. A grand staircase, a chandelier-filled restaurant and sumptuous lounge await our guests. It’s a place where you can relax and experience traditional hospitality. The perfect seaside venue for both business and pleasure, it’s an ideal hotel in Hampshire to hold anything from a conference to a wedding. There is complimentary on-site limited car parking. Ample free parking is also available in adjacent streets. Dogs with well-behaved owners are welcome by appointment! Maintaining high brand standards and excellence in quality is second nature to Best Western Royal Beach Hotel in Portsmouth.

Best Western

Royal Beach Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1525 guest reviews
NOTE ISSUED
Excellent
625
Very Good
577
Average
218
Poor
69
Terrible
36
REFER TO NOTICE
Business Business
222
Couples Couples
575
Family Family
262
Friends getaway Friends getaway
268
Solo travel Solo travel
102
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel if a little outdated"

4
06/11/2018

We stayed for one night on a business trip. This is a fab location with great views over the sea. The rooms were quite outdated, and the single rooms that we stayed in could easily have housed a double bed which would be more comfortable for a single person. The breakfast was good if a little mass-produced. The reception staff at check in were unhelpful about parking as their own car park was already full, but the breakfast staff were attentive and helpful.

"Very Nice Place to Stay"

4
04/11/2018

Very nice overnight stay when visiting the Historic Dockyard. Single rooms overlook the car park at the back of the hotel, other family members had a double room at the front overlooking the pier which was nicer. Rooms were clean and comfortable. Excellent restaurant, had dinner and breakfast and staff were amazing. Would have given 5 stars except for car park. Was located at the back of the hotel and only fond by accident. Not enough parking for number of guests.

"Frequent visitor"

5
03/11/2018

I've stayed here three times, twice in 2016 and once in 2017. The rooms were quiet -noise from the rest of the hotel was a minimum and the staff were and are usually quite friendly and helpful (such as the time I checked in and my keycard failed to work). Not that I used them but there are all manner of services available should you need them. The bar needs work staff wise but such is life. I highly recommend this place.

"Typical best western "

4
02/11/2018

Nice hotel . Usual best western standard . Friendly , helpful staff . Good do with a facelift as a little dated . Bar meal very good . Breakfast not so good . Bacon either swimming in fat or hard . Eggs congealed ! Why oh why do this big hotels use the buffet system ?

"Brilliant, historic hotel with nice staff"

5
31/10/2018

Please visit this hotel. Built in the 1860s, it offers a gorgeous view of the sea (room with sea view). The personell were very nice and friendly and they were really invested in making our stay at the hotel worthwhile and that we come back. I already plan to return to Portsmouth and stay at this hotel.

"Will definitely be returning!"

4
29/10/2018

We booked as it is a Best Western Hotel and we have used these hotels throughout the UK and Europe. Whilst the hotel was busy, the welcome we received was very good, our room whilst not with a sea view was perfectly acceptable plus the bed was very comfy and we had a good nights kip both days. The lounge bar was well stocked, breakfast was buffet style and when we had an evening meal, the steak was superb. In fact the whole meal was very, very good. However what stood out was the hospitality and service we received from all the staff.

"vERY NICE HOTEL AND STAFF"

4
28/10/2018

OK, its a little tired looking and in need of a refurb but the rooms and ensuites are big and very clean. The breakfast was great and the staff are very efficient/friendly. Right opposite Southsea pier so very handy. I'd stay again in a heartbeat.

"Very Nice Hotel For Its Age"

4
26/10/2018

A very old but attractive hotel right on the sea front at Southsea. A compact but adequate lounge and reception area with large bedrooms on four floors. Large ballroom which can accommodate about 80-90 couples comfortably. Pleasant atmosphere within the hotel with helpful staff particularly in the Dining Room. Food served buffet style was good, better than expected, with a good daily choice for evening meals.

"Good Place"

4
22/10/2018

Booked as a last minute room whilst down in Portsmouth for a gig, it was a cheap rate so just needed somewhere to crash. Single room was a decent size on the fourth floor and was pretty quite. Room was very clean, bed was a bit hard but good enough for one night. Location is brilliant, right on the beach with stunning views out across the sea. The hotel had quite an old fashioned feel to it which wasn't a bad thing, just very different to the soulless Premier Inns that I normally stay in. Big downside to this hotel is it's parking, very very limited and awkward. I went knowing this so wasn't a big problem, I anticipated having to find street parking, which was easy enough by canoe lake. Breakfast was good, standard full English. Staff were all very friendly. Special thank you to James on reception, top bloke, went out of his way to be helpful (management take note, give the guy a pay rise, people like this make your business work) he gave me the heads up on moving my car due to the Southern Run being on so I could escape Southsea before the roads closed. Overall a good stay and I will definitely come back.

"Well worth staying when in the area"

5
21/10/2018

We stayed at this hotel which is right on the seafront in Southsea (just cross the road to the beach) whilst on a coach tour. We found it a brilliant place. The hotel is a traditional seaside hotel. The place was very clean, rooms spacious with comfortable beds, and the food in the restaurant was excellent. The service was excellent too, at times too excellent. As the hotel was not full there were more waiting staff than required, so your plate/dish etc. disappeared as soon as you put your cutlery down; it was nice not to have dirty plates etc. stacked on your table though. All staff could not due enough for you; very helpful and polite. We will certainly be returning some time in the future; fully recommend this hotel.

"Old English Style"

4
17/10/2018

A bit of old enjoyable english seaside hotel experience that we have not experienced foir years. The hotel especialy the retaurant exceeded our expectations of a 3star hotel. We will be using it again

"Never Judge a book by its cover"

4
07/10/2018

yes ok it could do with a coat of paint outside but the hotel is fine believe me . Most of the rooms have recently been refurbed and are clean comfortable and well appointed , we had no complaints whatso ever. Great breakfast, excellent friendly staff and a great location as well. Handy for Portsmouth dockyard and local sights. Would return without hesitation.

"Do not stay here!!"

1
04/10/2018

This is a really run down hotel. The outside needs stripping down and re-painting. The inside needs gutting, decorated with modern décor, bright lighting installed, sort out the squeaky floors and replace the windows! I arranged for flowers to be delivered to the room as a surprise for my wife, but they didn't do that so ruined her birthday. Bed wasn't made properly, TV never worked properly, light falling off in the bedroom, cushion left on floor (from where they attempted to make the bed), windows were in a terrible state of repair and full of cobwebs (room 305 and I did take pictures). There are no fridges in the rooms or A/C. Also on the Saturday morning there was no hot water at all in the hotel. The hotel is tired and really needs to be closed and refurbed. We stay in many Great Western hotels in this country and more so in Europe (France, Italy & Germany) and this has to be the worst. The Duty Manager promised me that the General Manager will review our complaints and contact me. I am still waiting, so promises are not kept and therefore disrespect the customers.

"Staff excellent, rooms spacious & comfortable."

5
02/10/2018

My wife & I stayed at the hotel for an autumn break. All of the staff were very friendly, efficient, & professional. The room was very clean & comfortable. We also dined at the hotel on one of the evenings, the food was very good & reasonably priced.

"Amazing place"

5
01/10/2018

What a great time we had at this hotel, the staff must be hand picked, every single one of the staff had a smile on their faces , they were obliging, efficient, and always very helpful. Could not fault them. The food was tremendous and plenty of it, tasty, fresh and delicious. The rooms were very spacious , very clean, beds were comfortable , no view but it wasn't a problem Whoever runs this hotel needs a pat on the back. One of the best places I have ever stayed in, could not fault it at all . So thank you all concerned so much for a great weekend

"Dated but still good!"

5
21/09/2018

Yes this hotel is somewhat dated and even a little tired but having stayed here several times on business and a couple of times on holiday I can honestly say that the location, food and service more than make up for that. This is particularly true now the pier opposite has been finally renovated. A view over the sea and out to the Isle of Wight is an added plus if you can get a sea view room.

"Weekend getaway"

4
19/09/2018

Brilliant service from adam on front desk as we got there late in the evening only to find out I had booked for the next weekend! He managed to get us in the same room/ sea view as we had wished for with no issues. Brilliant service, good breakfast- definitely recommend.

"Fantastic Sunday Carvery"

5
19/09/2018

Was given a Groupon voucher for 2 course Sunday carvery and we couldn't fault anything. The relaxed atmosphere, lovely decor and very friendly staff just made it even better. Our waiter was Enrico, a very smiley and happy man. We enjoyed great food, a bottle of wine, looking out onto a very sunny seafront. Will be back again very soon.

"Short break"

5
16/09/2018

Great location, easy access to Portsmouth attractions and routes to Isle of Wight. Brilliant breakfast. Plenty of choice, cooked breakfast always hot and staff keep the buffet replenished. Rooms are clean.

"An Excellent Re-Union Weekend"

5
15/09/2018

A great Hotel on the sea front at Southsea opposite the pier. Large bright rooms and comfortable beds in a lovely Hotel. The room was very clean and there was ample coffee and tea with the kettle. The staff were very welcoming and helpful and meals were well cooked with the chef and servers in attendance. The Re-union Dinner was well presented and the staff were very efficient - a great weekend - we stayed an extra night on the Sunday.

"Second visit - would recommend!"

5
07/09/2018

This was my second pleasant visit to this hotel, stayed overnight with my family to see my sisters graduation at Portsmouth Uni. The hotel itself is very clean and tiday. The staff at reception and at the bar are very friendly and warming to speak with. Breakfast in the morning is fantastic value for money, it's a buffet with loads of options to choose from; full English or various continental options. Hotel location is right on the sea-front in easy walking distance to all main points of interest in Portsmouth.

"Pampering night away "

5
31/08/2018

A getaway from children and chores! Great staff from phoning to book a room to the moment we left. Nice big twin room with side view of beach. Fabulous beds and a water dispenser outside the room. We had an evening drink before going into dinner, again glorious staff. Breakfast was vast and very good value.

"Bank holiday stay"

5
29/08/2018

Arrived on August Bank Holiday Saturday and was delayed getting into our room due to guests attending the Victorious Festival the night before, staying beyond their check out time. This didn't leave housekeeping enough time to prepare the room. We were looked after while we waited. Further delay due to my error in requesting an accessible room where an e-mail previously had advised such a room was not available and I should have taken my own equipment. Despite my error, duty manager Antonio and the lovely Margaret, Head of Housekeeping, did their best to accommodate. We stayed in Queen Rooms with a Sea View on the second floor. Rooms were spacious and beds very comfy. Breakfast was excellent. Wi-Fi was very good. The hotel is right opposite the South Parade Pier which has a very nice fish & chip restaurant (Deep Blue). Buses run outside and you can catch a number 1 bus to the Gunwharf Designer Outlet Centre which is a 45 minute walk or 10 minute bus ride. Only consideration is parking. We were lucky enough to find a space right outside the front, but this is very limited (8 - 10 cars max). They have a larger car park behind the hotel, but it is very tight when parking. There is roadside parking nearby but this was busy / full due to the Victorious Festival. Overall a very good break and we definitely stay again when in Portsmouth visiting relatives. Thanks for a lovely break.

"Lovely hotel but in need of some upgrading "

4
28/08/2018

Lots of positives about this hotel. Amazing sea front location by the pier. Stayed in room 401 a single room of good proportion. Kettle in the room. Also an electric fan heater - perfect for warming up and drying clothes after a very wet victorious festival. Of note though the safe in the room did not work and the rooms are not well insulated against noise in the function rooms below. Car parking limited - not a personal issue. The bed had definitely seen better days and the base and mattress offered no support whatsoever also the pillows could do with being replaced also - these were a complete let down. Decor is dated and in need of a major overhaul. But the rooms are cleaned immaculately daily. Cold water dispenser on each floor was a welcome addition. James on reception was a credit to the hotel polite, knowledgeable and took the time to talk to each guest. The buffet breakfast was superb. I would stay again if the bed was replaced. Offered great value for money.

"Staff make up for tired site."

4
28/08/2018

When you choose to stay in a hotel that is over 150 years old, you have to expect that it is just that 'Old'. Like most Victorian hotels in seaside towns, this place needs literally millions spent on it to bring it up to modern built hotels in terms of air-con, heating, glazing etc etc. To replace one of the gorgeous sash windows in one of these rooms would cost thousands and i lost count past 200 of them looking from the outside. So it needs to be given time to get this right. What it does offer that other, more modern, hotels in this class do not is; really great staff. From room staff to reception staff to management and all in between were fantastic throughout our 3 night stay. Rooms were like the rest of the hotel were clean and large. We had a sea view room that was quiet and airy. Price was good for a very busy weekend and i will not hesitate in staying in this place again. The Ritz or Savoy it is not but the staff would not be out of place in either of these.

"Great staff, terrible shower"

3
28/08/2018

First of all let's start with the good points. The staff - every single member of staff we met was polite, helpful and friendly. The waiter in the restaurant was very attentive and nothing was too much trouble. The location - directly opposite the pier and a 15 minute walk to the centre of Southsea. The Food - breakfast was great and we ate once in the hotel and it was very good. The WiFi - signal was strong and relatively easy to get on. Now the negatives The Shower - this needs to be sorted ASAP, as it's such an important thing. The problem was the hot water, and whether this is the pump I don't know, but one minute the hot water was powerful, the next it was a dribble, which meant the shower would change from warm to freezing instantly. We stayed for 3 days and every time it was the same, morning or evening. One morning my girlfriend had a completely cold shower, as there was no hot water at all. I did mention it on checkout and I was told that it does do that sometimes. The bed - ours was really hard and uncomfortable. I like a hard mattress, but this was like sleeping on a rock. The car park - not much I'm guessing can be done here but compact and tight would be the best way to describe it. It would have been useful to have been informed beforehand that is is behind the hotel, with details of the street you would exit to find it. The lifts - so very slow and please note that -1 is not the car park it's just a dark corridor. All in all the hotel is ok, our room was a little tired. Sort out the shower and the bed and it would be a great place to stay.

"Lovely Victorian style hotel right on the beachfront"

5
24/08/2018

On arriving at reception at this lovely Victorian style hotel which is right on the sea-front we were checked in very efficiently by very pleasant and friendly reception staff. Our room wasn't ready so we left our bags and went our for lunch. On returning we found we had been given the most amazing room overlooking the beach/sea and pier. The room was very spacious and had a wonderful huge bay window overlooking the sea and also a large side window that overlooked the front and side. The bed was comfortable and the en-suite was very modern and clean. All the staff that we encountered were very helpful and friendly and we could park our car for free in their car park at the rear of the building. All in all a wonderful experience - would definitely go back and highly recommend particularly room 204.

"Lovely location, average hotel stay"

3
22/08/2018

Rooms not ready on arrival, no back up plan to find an alternative room until i suggested if there was somewhere else we could change, huge inconvenience to me and my friends as we had an event to be at on time and us ourselves had left lots of time to arrive and finish off getting ready at the hotel - but the hotel wasn't ready for us at the stated check in time. Beautiful building and location, but there are definitely some organisational points that need to be reviewed within this company.

"Sea front stay"

4
20/08/2018

Stayed for a friends wedding. Room wasnt ready on time but we had places to go so we dropped our bags with reception and checked in later. Sea view room. Spacious and clean. Comfy bed and breakfast was very tasty. Polite and helpful staff

"Weekend break"

4
20/08/2018

Stayed here for a Friday and Saturday night, we arrived around 7.30 pm due to traffic congestion on motorway. On arrival, the car park was full, I was aware of this problem from reading reviews on here, so we had to park on the street further back. This is the only reason I knocked it down to very good. Checked in fine, the guy behind reception was really helpful. Room was great, did get warm at night, so used the fan provided. Breakfast was excellent. We'd been out Saturday afternoon to visit The Mary Rose and HMS Victory , which was just down the road. When we returned to the hotel about 5.30pm we managed to get a car park space out the front. We went in the bar and the place was heaving , I think there was 3 wedding receptions going on. We was trying to watch the football in the bar and the wedding parties seemed to take over the place , standing in front of the television, so we were struggling to see , felt sorry for a young lad sat in the corner watching the tv and some guy just stood in front of him , half time the lad went outside and come back to find his chair was gone, fair enough, he stood up and watch the football, same guy stood right in front of him.Very rude. I know the wedding parties have paid to have there receptions there , but non wedding guests have paid aswell .The music at night was quite loud aswell. That aside , I would definitely stay here again.

"Great Bar Food"

4
20/08/2018

Met up with family staying at the hotel for a couple of evenings, enjoyed bar food, large portions and recommend the fish and chips, all reasonably priced. Service excellent and all staff polite and helpful. As we were only visiting the hotel for a meal unable to answer all questions below.

"Nice hotel, great location"

5
16/08/2018

We really enjoyed our stay at this hotel. The location is great, right opposite the pier and beach, and near the little park with swan pedalos, play area etc. Also really close to a bus stop to go into Portsmouth. Nice big room, really comfy bed, quiet.... My only complaint would be lack of plug sockets - we had to unplug the kettle or fan to plug in our various chargers and hair straighteners. Overall a great stay - the weather really helped us enjoy the location.

"Wedding trip"

5
15/08/2018

Recently Stayed at best western beach hotel for wedding. One of the largest rooms we have ever had.parking round the back of hotel limited would advise to arrive early when guests are checking out .we arrived at 10.30am although our room wasn't booked until 2.0 .called into reception they said as long as we signed car reg in book we could park in car park. almost empty when we arrived but full at 2.0 .great hotel right opposite the pier but be advised if you want to visit dockyards or old portsmouth it's a long walk.would recommend getting a taxi.summing up good hotel would recommend .

"Loveliest hotel I stayed at in 6 weeks travelling UK"

5
15/08/2018

I was impressed from the moment I arrived outside (except for the fact that there was no one available to carry my case up the steps - I had to leave it outside while I went in to find assistance, risking it being blown up as unattended baggage)! Other than that hiccup my stay was perfect from then on. The hotel is a glorious Victorian building with oak staircases, chandeliers and various nooks and crannies, and "gathering" rooms to enjoy a drink or snack overlooking the South Parade promenade. Public rooms are named after Naval vessels eg. The Ark Royal function room. I did not have any meals here as I always missed breakfast and ate out during the day. Room service breakfast and meals were available. I was surprised though when I asked the bartender for a "lemon lime and bitters" and he had no idea what I was talking about! Even specifying it contained Angostura Bitters, he was none the wiser............ The reception staff were always very welcoming and helpful, and there is a bus stop about 100 yds away which takes you through Southsea and into Portsmouth city centre. As a former BW employee I had been allocated a queen size room with a sea view (Rm 208), overlooking the South Parade Pier and promenade. The room was huge and has a Juliet balcony, but unsafe to go onto through the wall to ceiling sash windows which actually opened. The hotel didn't have aircon, but a fan had been provided. The rooms have phones. Apart from the bathroom sink being too small, and there being no bathroom shelf, a disabled seat was provided in the shower, as well as a bath safety mat, a magnifying mirror, tissues and even a toilet brush! The room amenities included Gilchrist and Soames soaps, an actual wardrobe (with door) and upmarket coat hangers, a luggage rack, an iron and board, and the tea tray included really nice biscuits. There were iced water dispensers in the corridors and two lifts. The only negative was that although there is a room safe, it is located at the bottom of the wardrobe, necessitating lying on the floor to get to it - not possible for a disabled/aged guest. The alternative is to leave valuables in the hotel safe at reception, which I did. I do not have a device to connect to wifi, but there is a free computer in reception for guest use. It is okay for very short term use but the stool provided to sit on precludes being there for no longer than a few minutes............

"Tasty Carvery"

4
12/08/2018

Sunday carvery on a Groupon! Great value, delicious beef and good selection of deserts. Enjoyed the interesting view of the prom and pier plus we were treated to polite and friendly customer service. Very relaxing.

"An element of faded grandeur, but really rather good. Excellent staff."

5
09/08/2018

Stayed for one night after going to see the Mary Rose; Portsmouth hotel options aren't brilliant TBH and this was the best deal on offer. It's a barn of a place, huge and with what was once really high end décor I reckon. The corridors and stairwells in particular are looking a bit down at heel now, but hey, I don't sleep, eat or sit in those areas, so never mind. Everywhere was clean and the bar and restaurant areas well presented. Rooms comfortable, with everything you need, unremarkable but clean. The breakfast buffet is of notably superior quality and choice compared to many similar offerings, so although it's not cheap it's also pretty good value for a hotel. Particular mention goes to James on reception, Well turned out, articulate, informative, friendly and helpful, his customer service ethic was enough to elevate what would have been a 4* review to 5*. Top chap.

"Don't stay here"

1
02/08/2018

When we stayed here in room 315 we found a dirty duvet with 2 big holes, blood stains larger than a dinner plate. MADE ME FEEL SICK knowing that I had slept in something so filthy. The MANAGEMENT were next to useless & didn't even bother to reply to my letter of COMPLAINT. NEEDLESS to say we won't ever be staying here again. If you stay here i would definitely recommend you check the duvet out before you sleep in it, I wish I had. I am surprised at best western for allowing this hotel to take its name.

"Disgusting Inconsiderate Management."

1
30/07/2018

I am beyond word's to say how Disgusted I am with the Staff/ Manager in this Hotel, my 80yr old Aunt recently stayed at this Hotel for 5 nights, she became terribly ill on the third day and could not leave her room, other guests noticed this and went to see where she was, "Thank God", my Aunt asked them to tell reception she was too ill to leave her room, which they did, no one came near her room for the next 3 nights to check if she was okay, or to even clean the room, she could have been dead there. THE STAFF AND OR MANAGERS ARE THE WORST PEOPLE I HAVE EVER HEARD OF, I HAVE TRAVELED ALL OVER THE WORLD, AND NEVER HEARD OF ANYTHING LIKE THIS. "DO NOT STAY HERE IF YOU ARE AN ELDERLY, LONE TRAVELER".

"Enjoyable stay"

3
30/07/2018

We enjoyed our two-night stay at the Royal Beach Hotel. A beautiful Victorian hotel in an good location. Our spacious sea-view room was lovely. The evening meal was excellent, good portions and reasonably priced. Breakfast too was good, lovely to see plum tomatoes available. Disappointingly there were no veggie sausages. One other downside was I was unable to access the hotel's free internet coverage. Despite repeated attempts I simply couldn't get on-line.

"Overnight stay"

3
29/07/2018

Booked here for one night to attend graduation at Portsmouth University. Hotel was fully booked and as a result parking was very difficult; be warned the onsite car park is very small with no real room to manoeuvre. Hotel staff were very polite and helpful. Rooms were clean and tidy but the communal areas were a little tired, one lift was out of service. Location was good, with the beach and pier across the road, rooms were very quiet. Breakfast was ok with a choice of full English or continental and served buffet style. Would use again if in the area.

"Short break"

5
28/07/2018

Old style Victorian hotel. Spacious bedroom with ensuite. Comfortable beds. Very good selection at breakfast. Had evening meal in lounge bar very good food at a reasonable price. All staff very friendly and helpful.

"Spacious Single Room"

4
26/07/2018

Room had space for a single bed, wardrobe, desk and chair and tea and coffee making facilities. The bathroom let it down a bit as the tiles need new grout and the unevenness sorted out. Sea View!!! Room very hot with this weather as the sea breeze did not blow in the direction of the open window. Would happily book this room again though.

"Looking tired this time"

3
23/07/2018

A year since I last visited and sadly the floor i was on and the room looked tired and in need of attention The staff here are very friendly, the service good and the food plentiful but the furnishings could do with some care and attention

"Premium rate for a room"

3
23/07/2018

Pros: Ideally suited for the South Pier and beaches, Reasonably clean, Very pleasant and helpful receptionist (James) and other staff were courteous, Breakfast was ok, plentiful and presented buffet style Cons: Expensive at £90 for a one night (even pre-booked weeks in advance). No air con with a wall radiator and a portable electric/oil heater (no climate control summer or winter) meaning that I had to open the windows but it was then very noisy. Decor is dated with peeling wallpaper on the main staircase, threadbare carpet in the dining room, ill-fitted carpet in the bedroom (between bed and cabinet (which had not seen a vacuum cleaner for some time)), carpets stained in public areas. The 1st Floor corridor door had a hook&eye fitted which is concerning as this door was signed as a fire door. The smokers stood at the main entrance and the lobby was absolutely stinking of cigarette smoke with fag butts discarded giving a very poor first impression (I mentioned this to the receptionist when booking out and she was not even interested). The ironing board cover was tatty and burnt. The bedroom furniture is very dated as is the bathroom vanity units with the room wallpaper looking like something my grandmother would have had in the 50s.

"Great place"

4
22/07/2018

Hi The place is great Pros Fantastic team, very helpful, great service “Old style” atmosphere Parking (I managed to find a spot in their parking, if not it is a challenge) Great breakfast Cons Place can do with a remodeling...

"Very Dated"

2
20/07/2018

Luckily this was only a one night stay the bed was ok the pillows were ok the room and en-suit were drab and dated the breakfast was probably one of the worst I have encountered for a long time, we were first in for breakfast, the bacon was dry and grey the eggs were over done and the timed tomatoes were hard and tasteless the coffee was pretty tasteless too.

"Ugh! So blazen HOT!!"

2
20/07/2018

We thought since we were on our anniversary trip it would be nice to stay down by the water in a historic hotel. This stay has convinced me no more Best Western!! I wouldn't ever stay here again. We had the worse night of sleep! First of all, it says free parking but they really only mean a couple parking spots - they fill up fast. So they really just have street parking & good luck finding that. Then we get up to the room (which is pretty) but NO AIR CONDITIONING & it is HOT!!! So hot I felt like I couldn't breath. It had these tall windows & my husband was able to open them all the way up but then that just meant that we heard everything. Because it is on the main drag of the beach we had those little Loud fast cars revving up & down the street not to mention the motorcycles we heard whizzing by. Also hated the idea of sleeping with those windows open with no screens - could just imagine waking up to a bird or a bat in the room. I will say that at some point they remodeled the bathroom & it was very nice but now they need to add AC

"Great breakfast, basic accommodation"

3
16/07/2018

The food here was very good, especially breakfast. If you have a food allergy please be very clear about it as we asked for no cheese on a burger and it came out with cheese. When we sent it back it returned having had the cheese peeled off and still a blob on the burger. Not good if you have a severe allergy. The whole place does need a refurbishment and modernisation but that would cost millions and I'm not sure it would be welcomed by the majority of customers who I think like it just as it is. There isn't a comfy lounge area to sit in but there is a bar. There is limited parking so you may have to park on a nearby street or a far off street! Staff were very accommodating. The view from the front was lovely.

"Nice hotel"

3
13/07/2018

Lovely hotel, lovely staff and a good breakfast. The room is basic, but I didn't expect the world for the price we paid. My one main gripe about the hotel, and reason I'd never come back is the parking facilities. There's no where near enough parking for the amount of people the hotel can keep. The receptionists reply to being asked about more parking? “Park on the street”.

"Worst night sleep ever!! "

3
13/07/2018

We stayed here on probably one of the hottest days of the year, was allocated a room at the front of hotel overlooking the sea, beautiful view but boy was the room hot!! Must have been 100 degrees and that is no exaggeration!! It was like being in a sauna all night, consequently I managed to get one hours sleep??Best Western please consider putting an air conditioning unit on those floors that require them when experiencing unusually high temperatures. This has put me off ever staying again. Apart from that service was good and a great breakfast??

"Excellent service "

5
12/07/2018

We stayed here last night. We were delayed by a puncture, but on phoning reception, were reassured that our room would still be there. When we arrived Geraint was very welcoming and remembered our phone call about our breakdown. He checked the security camera to see if there was room in the car park and gave us the last remaining space. I had booked room only, but asked if we could have breakfast and were given a reduced rate, which was much appreciated. The room was superbly appointed, with opening windows, a real bonus in the heatwave. A fan was also in the room, which again we appreciated. The bathroom was very well appointed, with a moveable screen on the bath to make access easier, and made the shower better to operate. A lovely touch was the switch in the bedhead to turn the TV on & off. We were asked if we would like a newspaper and this was outside the room by 7.30, so it was coffee & newspapers in bed! As we didn't arrive until 7pm, we asked if we could dine in the restaurant, a request which was easily accommodated. The Ark Royal restaurant is a glimpse of how things used to be. Staff who are really well trained, friendly & knowledgeable. Nothing was too much trouble. The restaurant boasts two beautiful crystal chandeliers. The tables are laid with linen cloths and napkins. We ordered venison & armagnac terrine with fig chutney. This was delicious and each flavour complemented the others. For a main course we ordered Hampshire chalk stream trout, which was the most delicious I have ever tasted. The accompanying vegetables were perfectly cooked. For dessert we had creme caramel with toasted almonds, again absolutely delicious. Coffee was served in a pot, a lovely touch that doesn't happen often nowadays. Breakfast was a choice of continental or cooked English. We opted for the English breakfast. There was a vast choice of bacon, sausage, fried eggs, fried bread, hash browns, grilled or tinned tomatoes, baked beans, mushrooms. There was also cereal, porridge, fruit salads, juices etc. etc. Tea or coffee was brought to the table in a pot. Checkout was handled in a professional and friendly manner. If we return to Southsea/Portsmouth, we would only stay here.

"Anniversary stay"

4
12/07/2018

A lovely one night stay here at the Royal Beach. Southsea has a very special place in my heart. Hotel very nice, clean but dated. Room was small but again clean, only downside, with the lovely hot weather that we've had, the hotel has no AC! Cost was good so would stay here again.

"High Tea"

4
12/07/2018

Brilliant afternoon with Friends for High Tea. Excellant service. Lovely Staff. Looked after very well by two very caring Staff. We are a group of 4 friends celebrating our Friendship. So High Tea was called for with a glass of prosecco. Scones/ cream cakes/ meringes/ eclairs/3 different types of sandwiches. We were absolutely stuffed. Thankyou Royal Beach. Well done.

"just popped in for a lovely sunday lunch"

5
03/07/2018

we booked a sunday lunch thtough groupon and what a great lunch it was really enjoyed the dessert very lovely staff very friendly lovely setting not rushed had a really lovely time i would go there again if i was staying near by i dont know what the rooms are like as we didnt stay here

"One night stay "

4
01/07/2018

My wife and I stopped here for one night as I was doing a flight experience in Goodwood. Nice room, very clean and a great breakfast. Staff were very courteous at check in and breakfast. Found the hotel bsr to be lacking a bit in atmosphere when we called back for a drink after a meal. Also found the nearest pubs a bit far away. Apart from that a lovely hotel. If we came down here again, we'd like to stay nearer the Dock area.

"Good stay"

4
01/07/2018

We stayed two nights and it was very busy with two functions on one nigh and another the next dat. Despite this well organised and we had no problem in having a restaurant meal which was good quality. Excellent friendly staff. Old building so the bedrooms were quite large and well equipped. Rather old fashioned but overall a good stay. Well positioned and on sea front. There is a carpark but is not large and is quite challenging so beware !!

"Overnight stay with friends for a function"

5
30/06/2018

The Royal Beach seems to be flourishing with Best Western. It was very busy, the staff were friendly and welcoming, and the location is perfect right on the sea front opposite the newly refurbished and reopened Pier. My single room was on the fourth floor, generously sized, and comfortable with a fair sized bathroom which seemed newly fitted, ample hot water for the bath/shower and big fluffy towels. Although the room was not a premium sea view one I enjoyed a great panorama from the Isle of Wight (and Osborne House) on the left and over the rooftops of the City of my birth to St Mary's Church and Portsdown Hill to the right - all through a proper sash window that opened to admit a pleasant breeze!

"Comfortable, quiet and relaxing"

4
28/06/2018

This is a very quiet, quaint hotel located right on the waterfront. You have a great view of the English channel if you get an oceanside view. Beds are very small, almost summer camp bunk style but that didn't diminish comfort. There is a small bar and an ample restaurant for dining. There is not much to do around the restaurant so make sure you're at the end of your day when you retreat for the evening. Hotel staff was friendly and accommodating.

"Our May wedding day"

5
22/06/2018

We held our wedding and reception at The Royal Beach last month and all I can say is wow!!! What an absolutely fabulous day! The venue is lovely, as was our room We had the honeymoon suite for two nights and it is very roomy with a big bedroom and connecting lounge which is huge. Nothing was too much trouble, not that you need to badger any of the staff because everything ran like clockwork, all the staff are so pleasant and helpful. Special thanks to Davina who was especially good with ensuring all the wedding arrangements went to plan in the months leading up to it, Emails were always answered promptly and, as I said before, nothing is too much trouble. Lisa was very quick in answering any questions too. The food at the wedding was outstanding, and literally all of our guests have commented on it. Top notch stuff! The DJ was great, the evening food was delicious and so plentiful. The beds are lovely and comfortable with such great views over the solent (obviously the sea rooms!) Breakfast couldn't be faulted either. Nothing luke warm, all very hot and fresh and a help-yourself affair. All in all, the most amazing day and night. Would not hesitate to recommend the Royal Beach to anybody thinking about having their wedding there. Its a five stars from us! Well done Royal Beach.

"Large comfortable hotel overlooking the Solent and The Isle of Wight"

5
20/06/2018

My wife and I spent two nights at the hotel, which appeared very clean and comfortable. It is ideally situated with the beach and pier just across the road, and a really regular sea front bus service which serves all local attractions, including the Historic dockyard. Breakfast is served in the main large restaurant, buffet style, with a good selection of English and Continental dishes, which are frequently replenished, and staff are on hand to accommodate any special food order not available on the buffet. There is a choice of restaurants for evening meals, either the main restaurant which is more formal/silver service, although the dress code would seem to be smart casual, or the bar restaurant, which is fairly informal, and has its own menu choice, although we did notice that families with children could choose food from the bar menu and have it served in the main restaurant, which I thought is nice as kids can occasionally be more difficult to cater for. We booked half board in advance, which did reflect a saving, but the menus only change once each week, which for anyone staying all week could experience a choice problem, as the menu was not extensive. The portions of food were more than adequate, and well presented, and actually reasonably priced. Would certainly book again when in the area.

"Comfortable hotel"

4
20/06/2018

We had a great 3 day stay here last week and enjoyed our time there. Close to buses to get in to Portsmouth. We spent 2 days in the dockyards and at the Gun Wharf where there are many outlet shops with a great variety of.restaurants and bars. There are also plenty of restaurants and bars a short walk from the hotel in Southsea high street. One in particular Agora Turkish & Greek food. We shall return again in the near future.

"Good few days"

4
20/06/2018

Stayed here two nights meeting up with old friends. This was my third Best Western stay (in two other hotels) in six weeks and once again I thought it was great. BW hotels are old fashioned, a little bit worn and tired, but with lots of positives. Firstly the staff, they are always professional friendly and helpful and of particular note were James on reception and Natalie in the restaurant - both should be commended, in fact promoted for their outstanding customer service. Our rooms - one twin, one double were spacious and clean with iron/ironing board and good tea/coffee facilities. The linen and beds could perhaps benefit from an upgrade, but were perfectly fine. The restaurant and bar offered a good choice for breakfast and dinner, with great service and prices. I will certainly stay at BW again for an honest, reasonable and fair hotel experience,

"Good stay."

4
17/06/2018

Just back from 2 nights at this hotel. We arrived really early but they couldn't give us an early check in due to the hotel being full but not a problem. Car park very small first come basis. Check in went smoothly reception staff very friendly and helpful all the time with a smile. We had an upgraded room with a sea view right on the front no 315. Very big room no iffy smells at all a little in need of a bit of care but not a problem at all. The bathroom very nice and clean no signs of the grouting coming away all good in there. Breakfast was really good a great selection of food hot and cold and drinks hot and cold. I had the full english you help yourself and it's very nice and hot. I cannot fault this hotel at all yes the rooms a tiny bit tired but we really enjoyed our stay here and would recommend it to anyone. The staff are a credit to the hotel very friendly which is a must in my opinion.

"nice place to stay"

4
14/06/2018

good hotel and nicely situated for trips to the Isle of Wight, friendly staff who made the holiday that must more pleasurable. When we requested a late check out there was no problem. Would visit the hotel again.

"A wedding trip"

4
07/06/2018

A quirky hotel full of charm. A little crazy some things work some don't but it adds to its charm. A large room with tv wifi all facilitates . The staff are friendly and helpful an excellent breakfast . I would come back again

"Perfect wedding venue"

5
06/06/2018

We booked the Royal Beach Hotel in Southsea as a wedding venue for our daughter and new son in law. From the start of the process ( booked 18months before the wedding) we were supported throughout by the friendly events team of Lisa and Davina. We had several meetings to clarify plans and they were able to answer our questions and queries. Emails were responded to quickly. For the wedding day itself we had a fabulous day. The control of everything was taken on by Davina, she was calm and reassuring. The ceremony was held at the hotel. The room was decorated in the colours we had chosen and looked perfect. The reception meal was lovely - all food was fresh, hot and presented well. Many guests commented that they enjoyed the meal. The waiters and waitresses were friendly and helpul. Davina moved us through the different sections of the day with ease. We stayed at the hotel overnight and we were very pleased with our room. It was clean and fresh. Plenty of fresh towels, shower gel and soap available. Tea, coffee and biscuits also in the room. The variety of breakfast items was great- cereals, bakery, fruits, juices and of course the cooked breakfast. This was all self serve and the cooked was of high quality and fresh. The wait staff were friendly and attentive - plenty of tea and coffee served to you. I would highy recommend the Royal Beach Hotel as a wedding venue. Nothing was to much trouble by any member of staff. They did everything to make the day a very special one. Many thanks Royal Beach Hotel

"Short Weekend Break June 2018"

4
06/06/2018

The hotel is located directly opposite the South Parade Pier - though this is not an issue if you have sea view rooms as the pier is not particularly noisy. The hotel building is impressive and almost a seaside hotel icon with its exterior majesty. The reception area is welcoming, and the reception staff pleasant and helpful. We arrived on a Saturday, and all the sea view rooms were occupied by wedding guests, so we were allocated an inner room, but promised a move to a sea view room once available for our second night. The inner room we had was smaller and less bright (even though it had the same decor as the sea view rooms...the light just didn't filter through), but the room was adequate for our needs with a wardrobe, bedside cabinets, tv (which we didn't use) and en-suite with a bath and shower head. this was room 122. There is a lift, and we used it on occasion, but chose to use the grand stairs most of the time. the hotel is really well situated for those who like long walks along the seafront....indeed, Southsea's seafront walkway extends for miles...even reaching as far as Old Portsmouth for the Historic Dockyard. Its not quite so convenient for the two meals that we had planned on successive nights (35-40 minutes brisk stroll to Samphire on Saturday, and 25-30 minutes to the Fishermans Kitchen on Sunday. It is also about a 3.5 - 4 mile walk to the Dockyard. Heavy going for us as the weather when we were there at the very beginning of June was excellently hot!! Back to the hotel...we had the breakfast as part of our stay, and very fine fare it was too. Nothing exceptional, but very well cooked, plenty of choice, and well presented at the buffet. There is also of course a fine array of cereals, juices, croissants, etc. Made for an excellent start to a couple of very busy days for us. At every point, the staff were pleasant (a smile goes a long way with us), polite, professional and informative. In fact, we gathered our belongings together in our room on Sunday, and as we were out the whole day, the staff arranged for them to be moved to our new sea view room in our absence, so we returned to a new room (room 105) on our return. Excellent service!! There was only one cautionary note we can offer with the Royal Beach....beware if you have an 2003 or similar Land Rover Discovery....it will not fit beneath the hotel annex where the guests cars are parked. I am just shy of six foot, and I was very, very close to the ceiling! However...there are a limited number of spots (2 or 3 at max with the car park full or close to full) within the hotel car park that can entertain high vehicles (and we were lucky enough to secure one!). Overall, did we enjoy our stay?....Absolutely!! Would we recommend the Royal Beach?....Absolutely!! Many thanks all for making the stay so good!!

"A Very Nice Hotel"

5
04/06/2018

This is a Victorian hotel which is around 150 years old. The interior of the hotel is modernised to a very high standard. The room we had was a sea view room and it was beautifully appointed and I could not fault it at all. Not often you can say that about a hotel room. The check in and check out was easy and the front desk staff were very friendly and helpful. We dined in the "Ark Royal" restaurant and the dining room is beautifully presented with 2 enormous ceiling chandeliers. The table staff were also excellent, friendly and nothing was too much trouble for them when a request was made by us. The food was also excellent. So if the hotel manager is reading this review please ensure that you compliment your staff on their work as being "Well Done". We will return at a future date.

"Overnight stay"

4
03/06/2018

Well appointed hotel right on the sea front. Friendly and helpful staff, lovely room which was very clean and the bathroom was well stocked with toiletries. So close to all Portsmouth's fabulous attractions. Really enjoyed my stay here & would happily re visit. I only knocked a star off because it was difficult to negotiate the car park and the lift from reception to ground level was out of order. Otherwise a lovely hotel with great staff.

"Dated but clean and functional "

4
29/05/2018

The building looks fantastic externally and even has a small car park underneath, however be prepared for a very dated inside front of house areas which are appealing to the older generations! It's literally a step back in time, But in fairness the place is very clean and everything works, their methods might well be years out of date but even with the staff everyone has their role and everything gets done - even if it's unnecessarily printing out millions of bits of paper every morning that could be emailed instead! The bedroom was comfy with decent pressure from the dated shower, the cooked breakfast was surprisingly good

"Nice Hotel"

4
28/05/2018

Nice hotel, would happily stay here again. Staff were very helpful. Very busy with a large Navy reunion. Dinner in the restaurant was very good, staff again very efficient and pleasant. Room nice and comfortable. Parking is limited

"The most comfortable bed ever"

5
28/05/2018

I had such a good nights sleep. The mattress was the most comfortable I have ever slept on. I have back issues and I woke up pain free for the first time in ages. Staff were lovely breakfast was excellent, would highly recommend

"Escape by the Sea"

4
27/05/2018

Visited for anniversary weekend while visiting Southern England. Lovely fresh fish & cod dinner, reasonable wine prices. Great British breakfast buffet in elegant, old world setting well worth being included in your room price. Wait staff in restaurant & bar could use more training. The spacious Sea view room was a bit stuffy despite the fan. Overall pleasant stay assisted by excellent front desk staff, especially James at check in.

"Excellent stay"

5
25/05/2018

I have just returned from a 2 night break at the Royal Beach Hotel with my husband and Father. We had excellent service from the staff who were all friendly and very helpful. There was not a hairdryer in our room and so I asked at reception for one. On returning to our room the hairdryer had already been delivered. We had a lovely Sunday lunch and the breakfast was both plentiful and with a good choice. We had two sea view rooms which were very clean and comfortable. We would all stay here again.

"Awful Management / misleading advertising"

1
23/05/2018

I stayed on a cold Monday night in April for business and chose it for the parking. Half of the small parking area at the front was blocked by a single car. I drove round the block and parked near on double yellow lines right next to the parking area. During check-in I told them where I'd parked, asked if there was anywhere else and told them about the car blocking a space large enough to fit my car 8 times over. They told me that my car should be okay but that there was no other parking available nearby. They also misinformed me when I asked if my booking included breakfast. So, after a poor night's sleep (I needed to change rooms as a window was banging loudly in the fire escape next to my room…) and no morning coffee (I wasn't going to pay £9.95 for the breakfast), my car had a parking ticket as well. Great. I've complained to the hotel in writing and they gave me £9.95 for the breakfast that should have been included (false adverting or poor training?). They managed to pay it directly to my credit card so I wonder how long they are keeping these details for… Nothing for my inconvenience, not a penny towards my parking fine… Thanks. About their mysterious '60 space car park' they said “The staff on duty probably already knew the rear car park was full which is why it was not mentioned…” They didn't know or care that a car was blocking the area right in front of them so I find this dubious – and I didn't see any signs for it as I drove around the block so I'm amazed it was full – I know the hotel wasn't! The hotel management clearly couldn't care less that they advertise parking that can't be used. When I raised it with Best Western, they basically let the hotel know but don't seem to add to the process. I've held off writing this as I believe in giving organisations a chance to put things right. I do know that parking on double yellow lines can result in a fine – but late at night, in an unfamiliar town and no suggestions on where to put my car left me no real choice. I guess I could have driven around all night to find somewhere and then walked back alone an unknown distance… perhaps finding a hotel with PARKING is the answer. Overall, the way my complaint has been handled has been off-hand and derisory. I was even accused of not passing all the information onto Best Western. Of course, I'll never stay here again and it's making me think twice about any Best Western booking.

"Slightly faded and erratic service"

4
22/05/2018

Firstly, if you are driving do not rely on the postcode on your reservation, which brings you to the front door; you need to take advice on the tortuous route to the (free) car park at the rear, and arrive by 5 if you want to be sure of a space there (or try to find free on-street parking a block away). And look for the sign to the hidden lift to avoid carrying your baggage up the steps from the car park to the back door; I saw no porter. The hotel was renovated more than a decade ago and, while the original features are still delightful, many of the fixtures and fittings are rather past their renewal date and a bit cheap and nasty in places. Everything about the hotel is contradictory and thus difficult to rate. I had a spacious corner room with a great view of the pier and the sea, two huge windows (with warnings signs not to climb out on the dangerous balcony). Useful ironing board/iron (in a horrible looking fifties-style wardrobe) and coffee makings, and a very good shower room (modest toiletries, ineffective hairdryer). Good linens but the mattress (two beds pushed together) and pillows were terrible, and it took two tries to get a TV remote that even then only half worked. Only one electric socket by the bed each side for the reading lamps, so they had to be unplugged for keeping the laptop charged while using it in bed, and charging the phone for use as an alarm clock. The worst thing was the lack of air conditioning and the difficulty of opening the double glazed windows; the room got very hot by the evening on sunny days and the only option of an electric fan was then so noisy I could not hear the television. Good free wifi once you have managed to log on (yet more phone calls to reception). Useful water cooler/heater in the corridor. Service is generally charming but incredibly hit and miss. I ordered and re-ordered a newspaper every day and every day it was left off the list - until the last day when I had specified not to bother with a paper as I thought i would be leaving very early - I did not but the newspaper was duly delivered; they did, though, send someone to fetch a newspaper and bring it to me in the breakfast room on the days when it had been forgotten. The bar staff in the evening have perfected chatting among themselves and avoiding catching the eye of any customer, to a ridiculous extent; I almost did a little dance - to the sympathetic amusement of other guests - and was still not noticed by the bar staff. Reception also seems a total muddle with either only one stressed person, or several people tripping over each other to do different things in a confined space. On my arrival I went and sat down for ten minutes, as the only staff member on duty was engaged in taking a lengthy phone call regarding a booking. Some clarification of roles and tasks is clearly needed. I chose the hotel for its proximity to where I was working and the fact that it serves food until late (in the bar, restaurant only until 9.30 p.m.). I ate twice in each. The food in each case reflects the elderly coach party clientele that predominated during my stay - old fashioned menu (when did you last see deep fried brie on a menu?), bland and unadventurous, but quite OK (very good fish and chips , as one would hope). The wine list, on the other hand, is interesting to the point of being quite exciting and is excellent value. A very good claret for £23! There is a breakfast buffet (fried full English, cereals, fruit, one type of cheese) but I got bored with its limited selection after the first two days. Excellent croissants! Overall, my stay was good value for such a good room (but they do not add service charges, so budget for tips) and the hotel served its purpose. They are really trying hard but are clearly cutting corners and need to be careful that this classic hotel does not fade away.

"First class service"

5
21/05/2018

I am writing this on behalf of my dad and stepmum who have just visited this hotel.... They could not fault anything..... Excellent room... (208) excellent friendly staff... Food was fantastic and a special mention to chef Paul.... Who was fab.... They hope to visit again very soon...

"Great location, good food, very comfortable room - perfect for familes"

5
20/05/2018

Great location, close to Pier with amusement arcade for kids and also to boating lake to walk round or go on pedal boats. Excellent choice of food in restaurant in evenings. Breakfasts are brilliant 1 min walk to bus stop that goes directly to Portsmouth Historic Naval Dockyard (also handy in reverse if you are travelling to Portsmouth on train or coach). Very clean room, comfortable beds and choice of pillows. Friendly, helpful staff on Reception at all times. Plus it has a car park. If you are looking for a Victorian-style, beach-front hotel for a perfect family break, this is the one for you.

"Fab wedding and over night stay"

4
17/05/2018

We attended our friends wedding here and stayed over night with breakfast. Wedding was amazing and the 3 course meal delicious. So much food also in the evening. We stayed in room 308 overlooking the seafront which was lovely. Huge room and kept very clean. Breakfast had something for everyone and you help yourself so have as much as you like. Really tasty. My only complaint is the price of the drinks, a small prosecco £8.95! Beer over a £5 per pint. When you are there all day and evening it costs a fortune. Other than that it's a great wedding venue with great food and comfy rooms.

"Weekend Stay"

3
17/05/2018

Although we had a very nice large corner room (at an extra cost) with sea view the hotel itself is a bit dated and could do with sourcing up. Being located opposite the Pier it could be noisy during there season - we went in March so was reasonably quiet

"Great location "

4
15/05/2018

Had a lovely nights stay in a very clean room overlooking southsea pier. Really comfy bed and good large fluffy towels. Bathroom abit dated although the shower was powerful and hot! Nice friendly staff. We had to park on the main road and nip down at 8am to pay . Bit of a pain but the sun was shining so mustn't grumble!! Would definitely love to stay again

"Great "

5
14/05/2018

Lovely old building room lovely sea view we had everything we needed very clean staff are wonderful breakfast good couldn't ask for more car park round the back of the hotel small but you should get a space if you are early and free

"A Decedent Tea"

5
14/05/2018

My daughter arranged an afternoon tea for my husband and me for my birthday- today. We were very impressed with the tea, ambience and service. Our table was was beautifully set in one of the bay windows, overlooking the beach. Tea was served by Peter who gave a first class service & nothing was too much trouble. Thanking all concerned for making our visit a memorable one, with a special thank you to Peter. We will certainly be recommending a visit to family & friends.

"Very nice hotel, excellent location"

4
08/05/2018

Hotel is in excellent location, very handy for portsmouth. We were upgraded to a sea view room which was great. Staff are very polite and helpful. Only issue we had was with the bathroom plumbing. At peak times there was only a trickle of water coming through the bath taps and shower. We did mention it to reception and a gentleman had a look but it is old and needs replacing. Perhaps water pressure issues ? Overall excellent stay and would recommend.

"lovely hotel"

4
06/05/2018

Beautiful location, great customer service, lovely polite, helpful staff. we stayed in a front facing Queen Suite on the 1st floor it was lovely! Clean and tidy. would totally stay there again! The bar was small but ok, the breakfast was fresh and vast choices available

"Overnight stop from ferry"

4
06/05/2018

Nice dog friendly room, man on reception very friendly and helpful. Parking a problem when late in from ferry have to get up early and move car. Breakfast a treat lovely. Nice stop would stay again but only now we know bout parking.

"Very pleasant weekend break"

4
29/04/2018

My husband and I have just returned from a very enjoyable weekend here. Very well positioned for walking either to southsea marine or the royal docks at Portsmouth.Even for shopping at Gunwharf Quays.Our room was very large,with a beautiful view,looking out onto southsea pier,across the water to The Isle of Wight. Very friendly service,ample staff all willing to help so as your stay is comfortable and memorable.Parking is limited in the car park but ample parking on the side roads. The food is delicious and large portions.The breakfast is self service which works well for all concerned.

"Great value Sunday lunch "

5
29/04/2018

Came here with a Groupon for a 2 course Sunday lunch and we were all very impressed. meats on offer were of a high quality with an assortment of fresh vegetables. A waitress pouring our gravy was a nice touch. We could also have had fresh salmon,tuna steak or s vegetarian option.desserts of apple crumble with custard and ice cream went down a treat. again we could have had cold desserts or cheese and biscuits. Our waitress Inga was fabulous! Food was hot and room temperature in the restaurant was spot on. Highly recommended. Spotless toilets too!

"Excellent Two night stay"

5
29/04/2018

Chosen as a break away for my wife's birthday and as a base to visit the attractions of Portsmouth, especially the Mary Rose Museum. Great out of town location on the seafront and regular bus services into the city. We felt so welcome from the moment of arrival and throughout the stay. Very happy, helpful and friendly staff plus extremely clean and comfortable room. The buffet English breakfast was well presented and freshly cooked with a wide choice of fruit, juices, breads and continental alternatives. Some of the decor a little dated but added to the charm and overall the hotel gives excellent value for money. Thank you to all the management and staff for a memorable stay which was originally for one night but so good we booked a second night! Would definitely return and will recommend to friends and family.

"Wedding "

2
29/04/2018

We went as guest to a friend's wedding, the bar had rain water leaking in, the tariff for the bar was so over priced for nasty tasting beer , I would not recommend this venue for food as the choice and quality was poor and nasty. When you have to tell the residential dj what to play as he is that bad...poor

"Fabulous stay! "

5
29/04/2018

Have just visited this hotel with my Mum and my brother, as a special weekend away. We cannot fault the hotel. Every single member of staff was welcoming, professional and very kind. Nothing was too much trouble. The food, from afternoon tea to generous buffet breakfast, was of high quality, and sensibly priced. The rooms - we all had sea views - were spacious and immaculate. The bathrooms were clean, albeit possibly a little ‘tired', but the glamorous chandeliers in the reception and dining room areas were ample compensation. Buses run very regularly from a very short distance away, and are probably the best option for getting around, as parking is quite tight in the hotel car park. There is loads to do here, and as we haven't done half of it, we will be back. Thank you, everyone, for a wonderful weekend.

"nightmare"

2
25/04/2018

beautiful spot right opposite the pier but a hotel is not only about that. the beds where you expect to have peace at night are the smallest double beds i have ever come across. i call that a single bed. the walls are so thin that you can hear people's conversation next door rooms. there was a sizeable gap at the base of the bedroom door whereby the corridor light was shining through affecting my sleep. not only the corridor light but the little led light infront of the (the clock)tv was another issue. dissapointed i was

"Fantastic Wedding Venue"

5
21/04/2018

The staff at this beautiful, historic hotel went above and beyond in every way. Nothing was too much trouble. The housekeeping standards were exemplary- the manager Margaret was so very helpful. James on reception and his co-workers were so friendly and made us feel welcome and made sure that our checking in and stay were hassle free. Davina on the wedding team was absolutely amazing, and Antonio, in hospitality was so thoughtful and kind. The building is lovely, but it's the amazing team of staff who work there that make this hotel so exceptional. Thank you all so much for making my daughter's wedding so magical!

"Very Pleasant Stay"

5
19/04/2018

Stayed here for two nights in April 2018 and found the staff, room and food to be excellent. I was working down in this area and thought I would try this hotel rather than my usual Travelodge/Premier Inn chains - what a pleasant surprise. Staff were very good through my stay - couldn't fault their manner, attitude or enthusiasm. I was in room 411 which had a great view and was exceptionally clean. As others have said, the floor slopes a bit here and there but this didn't really bother me. I had two breakfasts, one lunch and two evening meals. Again the quality and portions were excellent. I asked for scrambled eggs for breakfast and this was cooked to order and brought to the table. It was cooked really well - none of the sloppy, bland tasteless stuff I sometimes get in hotels. If I was to be a bit picky, the veggie burger was simply small vegetables (sweetcorn, carrots, peas, etc.) in a round shape, covered in breadcrumbs and didn't contain much protein. It would have been nice to have a proper vegetarian burger rather than a vegetable burger. But overall the food was fresh, nicely cooked and well presented. Would I stay here again? Absolutely - highly recommended.

"Good old fashioned service"

5
13/04/2018

I stayed here as part of a large group and not one of the 28 strong group was disappointed. The service really was first class and all of the staff, without exception, put the customer first. We ate as a group for dinner in the dining room and for ease and speed the hotel laid on a self service buffet with excellent choices and exceptional quality. At short notice coffee was served in the private room we had hired for after dinner bridge without hesitation. The quality and service was mirrored at breakfast and repeated consistently over the three day stay. Our thanks to the manager and all of the front of house and backroom staff for a memorable stay.

"Great long weekend"

5
10/04/2018

Food...Excellent! Service...Exceptional! Location...Fabulous! A really good hotel. The bar was so-so prices and as usual, the wines were a bit pricey. BUT the hotel was clean and well laid out (for an old building). 2 lifts to all floors. Right opposite the pier and beach

"Excellent afternoon tea"

5
08/04/2018

First visit to this hotel which is surprising as it's in my home town. Afternoon tea was delicious and the service was spot on. Nice to have look around and see some of history of the hotel which is cataloged in the reception.

"Get away"

5
07/04/2018

Great hotel on the seafront has great food and staff. Just one let down not much parking feels like u have fight for a space to park other than that a good place to visit weather business or pleasure. Has a great selection of shop and attraction on its door steep

"Lovely Short Trip"

5
06/04/2018

Upgraded for free to a sea view room. The view was stunning and the room spacious. Even though it is near a busy road it wasn't loud, and the hotel in general was quiet. We used room service for dinner which was tasty and well presented. The staff were helpful and the hotel is in a good location.

"Nice hotel"

5
02/04/2018

They upgraded us to ocean free free of charge. Very nice! The location is ideal and there are restaurants and pubs nearby. Only complaint would be the shower - the curtain was too tight but it was hot so can't complain.

"Weekend away "

2
01/04/2018

Have stayed here a few times over many years and today has been OK. However, this year was a real contrast. The reception guy when we arrived was very engaging, helpful and knowledgeable. Came back in the evening and the bar staff were completely opposite, I have seen friendlier rottweiler on heat. Bar staff not engaging at all, why were we asking for bar drinks at 9.45? A passing guest came in at 10.55. Said 'not very nice out there ' re very wet and windy weather outside. Told, sorry can't serve you. Reason. Bar closes at 11.00 and only open for residents after this time. The guy was wet, a reasonable guy, alone, senior in age and clearly wanted a bar drink before moving on. It was still 10.55 and nobody else around in the bar other than my wife and I. Really felt uncomfortable, and followed the guy out after a few mins to invite in him in and have a drink with us but had gone. Sorry guys but this really is not acceptable. Not good customer service whichever way you look at it. Antonio, you did not offend us but clearly showed a lack of humility, customer care and marketing thinking. Shame. I like to think my reviews are balanced and objective, this is a good hotel but there are clearly a few employees that need to readjust their approach to customers and their needs.

"Lions Convention 2018"

4
26/03/2018

Attended Lions Convention & stayed for 4 days. Overall, considering this is a 3 star hotel, our stay was very good. We had a sea view room facing the pier, it was a bit noisy (nightclubs nearby) as we had the window open as the room was very hot, but it didn't really bother us. The room was very spacious, bed & pillows comfy & plenty of wardrobe/drawer space. The bathroom was small, shower cubicle only (not a problem for us) but it was on the small side, so for those of us who are tall or on the large side it was a bit of a challenge!! The food we had over the 4 days was very good, no complaints from us or most of the other 150 or so members attending the convention. Yes, the hotel is old, it is in need of refurbishment in places, it's creaky, a bit hot but it has a lovely feel to it, I especially like the history of the hotel and the naval theme. I thought it was good value for money, the staff were very helpful (especially Davina and Paul, thanks) & nothing was too much trouble - we will be back for a weekend to see the ships & take in the sights as we didn't have time this stay.

"Impressive "

5
23/03/2018

We revisited this traditional beach front hotel and we're impressed by the range of refurbishments both inside and out. Our room was spacious with a magnificent view of the sea and pier. A re-tiled bathroom with a full range of toiletries and good quality fluffy towels, built-in hairdryer and efficient shower added to the comfort. As ever, all staff were welcoming and helpful. A super mini-break which we will repeat.

"Masonic Ladies Weekend"

5
20/03/2018

As master of my lodge I had the pleasure of arranging a ladies night our lodge had never gone away for a weekend, after lots of visiting hotels to choose the one we felt happy with, we went to the Royal Beach. From the moment we arrived we felt very happy with the care and attention we received, throughout the booking process nothing was too much trouble, the weekend duly arrived and everything was first class from everyone checking in, quality of accommodation, food. The feed back I have received from all my guest has been fantastic. Special thanks to all the staff, for the high standard of service we all received

"Afternoon tea"

1
18/03/2018

This afternoon tea was so bad we didn't eat it. The seats we sat on were caked in food. The glasses were dirty. The only redeeming feature for this hotel was that the staff were so polite, friendly and accommodating. They did offer up a free return visit which we declined.

"Fantastic birthday celebration"

4
18/03/2018

A great location on the seafront, the staff were really helpful and friendly. We hired a function room for my husband's 50th birthday party, the room was lovely and beautifully laid out, the food was excellent, everything was very well organised. Our bedroom was spacious and very clean. We had a fantastic weekend. Parking is a bit of a problem, the hotel car-park is small and finding parking on the surrounding roads, although free, is tricky. The only disappointing this was our room service breakfast order getting lost before it reach the kitchen, although reception quickly arranged breakfast when we call them.

"Historic stay!"

5
13/03/2018

I booked this hotel due to its proximity to a party I was attending at the pier directly opposite, and was thrilled with the service and accommodation when I arrived. The staff were helpful and friendly, the room was very comfortable and quiet, as I'd asked for a quiet room at the back. The breakfast buffet was substantial and delicious. And I was fascinated to read about the history of the building and the surrounding area. I came by train and it was easy to reach the town centre by foot or an easy bus ride. I definitely recommend it as a seaside hotel and would definitely return.

"A Naval delight"

5
12/03/2018

Visited for a wedding and we found that the staff were very helpful and efficient. Whilst the hotel is a little old fashioned the room was very comfortable with a good bathroom. Breakfast in the morning was excellent with a superb buffet. Look at the paintings which are all about the Navy and very interesting. Parking can be an issue as it is limited

"Very Pleasant Staff"

4
12/03/2018

Very good position on the seafront. Greeted by very pleasant and helpful staff, a theme throughout the stay. Allocated a single room on the 4th floor, a bit tired but refurbishment underway. No view but usual for a single room. However it was warm, comfortable, clean and with plenty of space. Decent sized towls too which was a bonus! Dined in the restaurant, very pleasant staff and food excellent. Only dissapointment was ended up being only one in the restaurant! Time of the year of course. Car parking tight but that was explained so no problem. A very pleasant stay overall. The building is old traditional seaside building and is undergoing refurbishment so would be unfair to criticise. Will happily stay again next time in the area.

"1970s"

4
05/03/2018

I only stayed one day and found the hotel to be very dated but not in a bad way it just looks like it's from a different era i.e 1970s or older with the decor. The staff are friendly and helpful and the breakfast is very good for a buffet type. Car park is poor as it's so small and has a height restriction which doesn't help when you have a van but hey ho what can they do. It deserves 4 stars for effort and cleanliness

"Excellent food "

4
04/03/2018

We stayed here for 2 nights on a Royal Navy reunion weekend. The hotel is literally on the front facing the sea. Though of course not all rooms get the sea view. There is parking (limited) behind and under the hotel, it's a bit of a squeeze but it was ok. The hotel is very clean, spacious with rooms for conferences etc and it's own bar which is a bit pricey but it's a hotel. Our room On the 3rd floor has plenty of storage space for clothes , tea and coffee supplies and a hairdryer. The shower wasn't very powerful but it was the weekend of the extreme cold and snow and Portsmouth water said they had supply problems with burst pipes etc...we stayed half board and I have to say the food was buffet and I did wonder what it would be like... let me tell you, it was excellent... breakfast was varied and plentiful... evening meal fabulous. Service was also fantastic.... staff helpful and friendly... there is a lovely walk along the seafront into Portsmouth.... if you like it, the pier is literally opposite the hotel... all in all a lovely stay and food excellent...

"Nice Afternoon Tea"

3
04/03/2018

Visited yesterday afternoon with a Groupon voucher for Afternoon tea for 2 people. Lovely staff greeted us and we had a fantastic waiter who kept us refilled with as much tea as we wanted. The cakes were lovely and sandwiches freshly made. My only complaint would be that the scones were shop bought and not home made and we didn't enjoy the coronation chicken sandwiches, would have preferred some thing else such as ham or egg mayo but wasn't given a choice. Lovely view of the coast from our wonderful seating area.

"A Sunday One Night Stay"

4
03/03/2018

My 4 year old nephew has everything so instead of a present I took him to the seaside for a treat. I spoke to the hotel before booking & Adam on reception was fab, very helpful. I'd booked 3 rooms & we luckily were allocated sea-views which made it even more special (I booked my rooms online after speaking with the hotel & didn't specify sea-view) After a long day out in the cold we stopped in the bar for a night cap & my Mum spotted Pimms on Draft .. Well, it would have been rude not to!! Breakfast was great, so much choice & the waiting staff were very helpful & attentive. Thanks for a lovely stay & we will definitely be back again soon x

"shipmates"

5
03/03/2018

held our reunion three years on the trot great place well looked after food and staff spot on we will use this hotel again in the future rooms comfortable and well cleaned great views of the sea and a stones throw from the beach

"Better than anticipated"

4
01/03/2018

Stayed one night on a business trip. Better than I was expecting considering the price. Single room was £55 room only with breakfast an additional £7.50 if purchased in advance. Room was ok, staff friendly and breakfast good. Parking a bit tight but have experienced worse. Would certainly use again.

"Comfortable enough for a one night stay"

3
24/02/2018

Good location on Southsea seafront, certainly good for walking to the west and east. Had a seaview room, which was nice, although I wasn't actually there to enjoy it much. Staff helpful and pleasant, and a tip, it is worth considering having breakfast here, it is quite good, buffet style, a pretty good range of average choices, and there isn't much else I could see in the vicinity, and worth paying the night before, as it is a bit cheaper than paying on the day.

"Far from the Best"

3
21/02/2018

This hotel has a mixture of guest but Q good proportion are contractors so be prepared to find difficulty parking at the hotel. They often pafk in the disability space and double.pafk with long wheel base van.No consideration from them and a lack of policing by the hotel staff. The decor is tired and predictable and the hotel apologies in advance ghag yheh are doing the place up. If they are they should reflect that in their current prices which are high compared to others Rooms are clean and tidy and on occasion they may forget to refill the coffee and tea or miss replenishing the biscuits but heh go. Baths are clean and toilets spotless. Beds are also comfortable .

"Fabulous and full of character "

5
19/02/2018

This hotel holds fantastic memories for both me and my family. We have stayed numerous times in various rooms of the hotel - including a unique room with 3 separate bedrooms sleeping 6 people. Many of the rooms have a balcony over looking Southsea pier which has only recently been reopened to the general public. Yes there are flaws - the hotel will eventually need a refurb and the restaurant and bar have seen better days - but this only works as part of the hotels great charm. The hotel is also so well positioned to explore this great part of Portsmouth and Southsea. I couldn't score this hotel any less than 5/5 - unique and so full of character I hope to enjoy many more happy occasions here. We're returning again for Easter in March...

"Lovely hotel just needs to modernise"

4
19/02/2018

Attended a conference here. The hotel is slowly improving. There is now an open air lift from the car park to the reception level. No door openers though so you can get up there but not in!! Inside there are 2lifts to rooms. But the conference room we were in was up steps, then down steps. Apparently you can access it on the level through the kitchen. No hearing loop in the conference room + the microphones kept running out of battery power + needed to be changed regularly. Food was great, plenty of it both at breakfast and evening meals. Sunday lunch was a carvery and the chef carving the meats was generous. The starters were buffet style so again plenty of it and choice. Just a shame the waiting staff whipped away your plate whilst you still had a mouthful and others on your table were still eating.

"Spoil yourself and go visit"

5
17/02/2018

My wife and I had a Valentine Dinner night last night. On arrival we were made so very welcome. The staff went out of there way to make sure our stay became special. House keeping made sure the room was what we wanted, bar staff polite and very tentative. The meal and setting very romantic however, the food both presentation and taste was outstanding. We must thank you all for making our stay so memorable. Bob and Denise.

"Faulty Towers....but in a nice way!"

3
14/02/2018

This is not a bad hotel so let's start with that. Coming from London where most hotels are glass, modern, up-to-date televisions, decor etc, etc it was pleasant to come to a hotel which was more formal and old and a throw back to maybe the 60's/70's! I mean this in a nice way. The hotel was clean, the staff friendly and the rooms adequate - nice bed, nice pillows but had portable heaters present along with standard radiators! The hotel reminded me of the to seties FAULTY TOWERS but in a nice way. The bathroom was dated (but clean), the decor dated (but ok), the whole hotel old (but nice). If you like modern, glass covered, minamilistic hotels then this is not for you. If, however, you want a clean hotel, on the seafront, with a decent breakfast with a nice bar serving nice bar food then this is more than adequate. I liked it but the two star loss out of five stars is a good score these days for a hotel which provides what it says. One warning though the car park is VERY VERY small and we managed to grab the last space because we had a Ford Fiesta.....if we had anything bigger you would have yo park elsewhere - not sure what the parking regulations are like but being a residential area I would guess not very good unless your a resident. Overall, good hotel, nothing fancy, clean, cheap & cheerful.

"I love this hotel ..."

5
14/02/2018

This hotel excels in every category. Location: excellent, opposite Southsea Pier and the beach. Dog friendly: in the rooms and in the bar where you can eat too including breakfast, no extra charge. Our room: super comfortable, beautifully decorated, great big super king sized bed, snuggly warm duvet, THREE pillows each, efficient heating, big mugs for morning drinks, well equipped spacious bathroom, big wide screen tv. Food: delicious, freshly cooked crispy succulent fish and chips, husband had a burger which he enjoyed, the crowning glory was the Shrove Tuesday pancakes, a choice of flavours, we opted for banana and chocolate, outstanding, breakfast was superb too. The staff: it feels like they are so happy in their work; they are friendly, very helpful and go the extra mile for the guests. This makes for a very happy atmosphere. Lovely to see there is no age bias amongst the staff. Parking is ok if you arrive early although there is a free car park just down the road if no spaces available. I highly recommend this hotel, we stay when getting the ferry the next day. Very well managed and run.

"Great choice"

5
08/02/2018

In Gosport for business. This turned out to be a great choice. A somewhat old style feel to the place, but very clean, tidy, good service and nice, large rooms. Off road free parking. My only gripe was that my room was cold before putting the heating on, but after it warmed up it was fine. Happy hour in the bar with great views out to sea. Excellent choice for breakfast. Plenty of friendly staff to help out with requests. Prompt check out. Very nice and would happily stay again.

"Quality location"

5
06/02/2018

Lovely hotel, comfortable and with great personnel. Bed was stunningly comfortable and the bathroom spotless and had nice amenities, No view, but it was normally dark when I left and arrived. Directly opposite one of the Southsea piers, There is a good food selection, both bar and restaurant food. CO-OP Next door for fruit etc.

"Function Room"

5
05/02/2018

Attended Royal Beach function room.. Nice Buffet.. Cream Tea & Scones.. Staff was very friendly & helpful .. Very clean & spacious.. Toilets very clean.. adequate parking available during the day in side streets.. Lovely view over looking promenade

"Nice Hotel Nice Location"

4
04/02/2018

Only here for 2 nights on business but a very pleasant experience,the staff were very friendly and efficient on check in and the room with a sea view large clean and comfortable. I ate in the bar on both nights so cannot comment on the restaurant but there was a fulsome choice and the food was very good,breakfast each day also contained a good choice of fine food. Location wise you are right opposite the pier with some nice walks along the sea front available and only 3 miles from the centre of Portsmouth,one word of caution the car park is small but there is plenty of street parking along the front and down the adjoining side roads

"Delightful afternoon tea"

5
04/02/2018

I had received a gift of afternoon tea for two at Christmas so a friend and I booked at the Royal Beach Hotel. Making the reservation was easy and when we arrived we were greeted and shown to a table by the window which was all laid up. The view across to the pier and sea is stunning and a great spot for people watching. As me and my friend don't like salmon we were given extra ham sandwiches. There was also curried chicken and cheese. The scones were freshly baked and still warm. It was hard to make room for the little eclair, meringue and sponge but we polished off the lot. When we arrived we were served a pot of coffee and a pot of tea and throughout our visit we were asked if we would like fresh pots. We stayed for about an hour and a half and there was no pressure to hurry up. A lovely venue, professional and welcoming staff and a fantastic afternoon tea.

"Can't really complain for the price but a few small niggles! "

3
30/01/2018

I booked this hotel last minute for work for £50. It was easy to find at night because it glows neon blue! Positives were that the room was huge, bathroom very modern, decent WiFi, prompt and tasty room service and in general good service from the staff although the woman who checked me in could have tried a bit harder. Not so positives were that there is no way of controlling the room temperature so it was very hot. I went to open the sash window and realised it did not lock, I was on the first floor and decided to live with this but I imagine other people would not have done the same. There was a small balcony that I went out on and afterwards found a sign behind the curtain telling me not to do so because it is unsafe! The tap water in the room doesn't run cold, there was a water cooler in the hallway but this was practically empty. The bed was too soft for me but I appreciate that's all about personal preferences. In summary, I've stayed in better best westerns but for the price it was alright!

"Lovely views"

4
30/01/2018

We booked this hotel for a night away by the coast. We upgraded to a sea view which didn't disappoint. Our room (106) was very spacious, clean and the bathroom looked fairly new. Breakfast was excellent, a buffet style service .. all nice and fresh and we had a table in the window again looking over to the sea which was great. Would definitely recommend and we will be back.

"Nice and pleasant place. "

4
28/01/2018

We booked this hotel for the weekend and had very good stay in there. It's 18 centuries building with a beautiful view to the beach. Service was great and they have quite good English breakfast buffet. Room was cosy but just missing a frigobar it's not a big deal.

"Sunday carvery"

3
22/01/2018

We were bought a Sunday lunch carvery voucher as a joint birthday present. We have been visiting over the last 10 years for special occasions. Slowly you can see the decline in the food provided and the surroundings. We are going to subtly suggest to family that we try a different venue for our future celebratory meals. However the staff are as attentive as ever in the dining room and always make us feel welcome. More than I can say for the customer service department of the hotel who did not bother with a reply to an e-mail I sent earlier in the week. We had a pleasant couple of hours and enjoyed our treat however it is time for a change of venue. The Royal Beach has lost its sparkle for us.

"Dog friendly"

4
22/01/2018

Stayed here for work so didn't really get to explore the area. The hotel was dog friendly and the room I had was large and looked to of been recently decorated. We ate in the bar and had a very pleasant steak. There is a small car park to the rear of the hotel which was fine in January but I imagine gets over full in the summer.

"Stay before ferrry"

4
16/01/2018

We were booked on the ferry to Spain and thought it was a good idea to books hotel the night before. We had two stressy dogs with us. The staff on reception were great and reserved a table for dinner and breakfast where we were able to bring the dogs with us. Dinner was ok nothing special, breakfast was much better, a huge selection of hot and cold and all very tasty. Our room was pretty big and the bed very comfy. Shower pressure was bad. The hotel offered free parking which was tight to say the least. Overall we enjoyed our stay and would return (if only for the breakfast)

"Great hotel top stay"

5
15/01/2018

Another Xmas work party 2nd week in Jan.Whole hotel booked for company .Food was superb and breakfast great.Staff very attentive .Food all delivered on time which is very good 200 meals all hot and orders spot on.Sea view room this year so that was a bonus.See you next year

"Traditional"

3
10/01/2018

Traditional seafront hotel in a great location overlooking the beach at Southsea. Public areas had a dated and slightly shabby feel. Tiny single room, but nice and warm on a chilly night. Good shower. Good wifi. Breakfast was disappointing. Poor quality orange juice. Do-it-youself toaster. Poor quality coffee. Decent hot breakfast buffet let down by "just warm" fried eggs. Just an average British seaside hotel really.

"Brilliant Christmas Break"

5
06/01/2018

We already knew that this hotel was really great having spent many reunions here. This time we thought we would try the three day special Christmas break. We were not disapointed. A fantastic food and service festival. We had such a brilliant time and ALL the staff went out of their way to make the three days really really lovely. This ended with me doing something I have NEVER done before. Write to the hotel manager to thank them ith some special mentions. Yes they were busy, however they still had time for us, engaged with us and help and ensure we were comfortable and happy The room was the best we have ever had. The nice touch was the Christmas card addressed to us and the two Christmas presents left for us in the room

"Reunion"

5
06/01/2018

Returned for our 6th reunion. 50 - 90 attendees. Ark Royal Resturant is a 5* venue with sea views just 50 yds away. Excellent service, menu and great food. Excellent Chef Paul Jones. Staff could not have been more helpful. Have also stayed many times on business and never experienced any problems. Congratulations to the entire hotel team. Highly recommended. Will return.

"Fantastic Christmas/New Year Stay"

5
03/01/2018

We have just returned home from an outstanding stay at this wonderful hotel. If you want to have a fantastic Christmas stay in 2018 contact this hotel. From the moment you enter the building and see the huge tree you know its Christmas. The three day Christmas package at just over £300 is great value. A gift and card on Christmas Eve, excellent food and a marvellous effort to decorate the hotel in the festive spirit. The hotel is managed by an experienced and talented team and the staff just want you to have a pleasant stay - always willing to help you and always with a smile. This must be the number one best western hotel! Its situated on the sea front opposite the pier. It gets full marks from me....give it a try.....you won't regret it.

"50th Party in Coast bar "

5
31/12/2017

I held my 50th birthday party for 100 people in the Coast Bar. We had such a wonderful evening! The Duty Manager was outstanding as were the two barmen and all the supporting staff. Everything was timed perfectly and carried out as my husband and I had asked. The hog roast was delicious and the side dishes were beautifully presented. The whole team worked so hard to make the evening wonderful and we are very grateful. Thank you to everyone at the Royal Beach Hotel for a brilliant night to remember.

"Christmas lunch - disgusting - waste of money"

1
22/12/2017

I went with a small group last week, we haven't been for a couple of years because some people had a bad experience last time we went. We will never return as well. A plated meal, not even vegetables on the table to help yourself. Well the veg were undercooked but the carrots were turning up at the edges because they had been under a hot light I should think. Roast potatoes??? still white not a sign of being roasted!!! I felt very sorry for the poor waiting staff because they got lots of send backs from out party. I didn't have it but I heard the fish was disgusting too - all watery. Couldn't go wrong with pate I suppose and my Christmas pudding was edible at least!!! None of our party will ever go there again!!!

"Christmas party evening"

2
19/12/2017

awful food - starter was melon - who can ruin melon? They can here - a pile of melon slices in rings, some sort of fruit jam and a scoop of ice cream in the middle of the melon pile - for a starter? main was bland tasteless salmon and boiled veg and desert was supposed to be lemon and lime but had clearly never been near a lemon or a lime. Hotel may be ok but avoid for any sort of mass catering event.

"Brilliant Reception Staff- but rooms tired!"

3
18/12/2017

We could not fault the helpful check in team who were brilliant, attentive and helpful and Reception area and bars very opulent. However, the room was tired (despite the hotel info stating ‘room recently refurbished'), interesting noisy plumbing, loose toilet and handle, weak shower with huge chip in the bath, mattress so soft for anyone with a slight back issue, bedside lamps balanced ready to fall to mention just a few items- walls so incredibly thin you could hear the occupants next door. A peaceful night sleep -interrupted several times with a noisy generator or compressor that kept kicking in somewhere on the ground floor Breakfast was held in a fantastic room with sea view and staff really efficient- what a shame the cooked breakfast was luke warm on cold plates. What a shame as it just could have been so good. What a disappointment.

"Wonderful hotel."

5
04/12/2017

Only stayed one night but we will be back. Wonderful hotel, cheerful well trained staff. Hotel warm with no drafts, decor very good. English breakfast buffet excellent. Couldn't have been better. Location superb overlooking sea and pier.

"Lovely hotel!"

4
24/11/2017

I've stayed here on a few occasions on work related courses. The hotel itself looks quite dated but my room did not disappoint. It was clean and comfy, the bathroom was particularly nice with a large bath and separate shower. The check in staff were pretty lapse and didn't seem to be around in the evenings when I needed them. But other than that it is a nice hotel for a short stay.

"5day bridge holiday"

5
24/11/2017

this hotel has been refurbished while retaining its old features.This trip was arranged by our bridge club taking our own bridge tables and equipment we were given our own room where we had 10 tables.There were 40 of us we were served tea &coffee in the room for half time and water because it was hot some times [how lucky] The foo d was self service so you can have as much or little ideal for big or small appertites.breakfast was full English cereals porridge fruit juice tea or coffee. Evening meal was starters prawns crayfish pickled herrings pate coleslaw and salad. The service by the staff was exceptional nothing was to much trouble.

"Good value for money"

4
23/11/2017

I stayed for a single night as I had a meeting in the area. Got a single room at Winter rate with free breakfast. Excellent value and cheaper than the local budget hotels. Also had a meal at the bar at 5pm. Really good. At this hour most places have nothing to offer. Not here, there was a fine choice and good beer too. Hotel is clean and comfortable and the staff friendly. Lots of coffee in the room. Hotel is right on the sea front by the pier. Nice view across the Solent. I would come here again.

"Good Hotel"

4
22/11/2017

Stayed for 2 nights whilst travelling around UK. Nice position overlooking The Solent. Good clean & spacious rooms. Staff very friendly & helpful. Food very good and at a reasonable price. Highly recommend

"Weekend treat"

1
22/11/2017

Worst nights sleep ,pensioners paradise noisy inconsiderate groups ,checkout wasn't to bothered that me a another couple were leaving due to noisey residents,large groups of o,a,p s,all women,dogs there as well running wet up stairs in morning after being on beach,nobody seemed bothered stayed on 19/11/17

"Standards maintained"

5
21/11/2017

We have stayed at this hotel several times over the last couple of years and are really pleased that the high standards which decided on our return are still being maintained. Relaxed atmosphere, friendly helpful staff, very clean throughout, wonderful food and the best cooked breakfast I have ever had at any hotel. We will definitely return.

"Worst hotel ever stayed in.... "

1
19/11/2017

We booked to stay here to have a night away after going to see the Happy Monday's for my husbands birthday and wish we'd have booked somewhere else instead. On arrival we were allocated a room which when we got to it clearly this was a room not used very often as there was mould all on the windows, severe condensation on the windows, was so damp there was mould on top of the skirting boards underneath the radiator and an awful noise coming from the bath drain, the towel rail wobbled when you touched it to the extent it looked like it could break, there was grime all on the underneath of the shower door, awful standard of a room, carpets dirty along the skirting boards and frayed and old, looked so dated and old. We went to reception and asked if we could have a room that wasn't mouldy to which they said they were fully booked but would have a look to see what they could do, they then offered a twin sea view room but that couldn't have the twins turned to a double - we weren't impressed with that, a young couple on a birthday weekend away come on!, we were then offered a room they don't offer out which was a double which faced a brick wall!! What, really! We weren't happy but had to take the twin sea view!, they said they'd have a word with the manager and see what they could do with money off etc. Off we go to the new room which was better and cleaned better but still grim and dated, the windows had a broken lock on how wide you could open the window which at wide open on the first floor could've been dangerous which when they delivered a bottle of champagne and a plate of strawberries to our room we told them about it. Although a nice gesture of the champagne that wasn't enough. This hotel is in need of a total refurb, the outside and inside are so grubby and dated, look uninviting, about as much as the staff unfortunately, the bar staff clearly don't want to be there, they had more interest in ex employees than guests. The hotel has a strange smell about it in the corridors, not pleasant at all in-fact quite off putting, the corridors are dark and the paint looks like it's never been refreshed. There was a ramp over the stairs where we were literally just a ramp over steps that looked past it's time and could've seriously injured someone if they came through the doors quickly and forgetting it was there. The chairs in the bar are filthy, disgusting. The only pro's were the nice bedding, it is very quiet and a decent pint of Carlsberg. For a so called 3 star hotel I'd give a 1, the floors are so uneven too which I appreciate it is an old building, however there are standards, unfortunately here there aren't and certainly no cleaning standards or pride. On check out, the same receptionist that was on when we checked in said, all ok then nothing to pay um no nothing to pay, uninterested when I said about the manger having a look to see if any money off, he checked for notes etc and said no doesn't look like it!, the champagne was clearly the peace offering, to which I said well this is the worst hotel we ever stayed in, all I got was sorry about that with a disinterested look. Perhaps they should look at other hoteliers, invest in the property with a refurb etc, maintain the cleaning and train in customer care. Cleanliness should be a hotels top priority. Avoid this place like the plague. Best Western should be embarrassed to have this hotel on their books.

"Royal Navy Association Reunion"

4
08/11/2017

Staff were very helpful & approachable, Food & Service was 1st Class. Room was spacious. Plenty of room for our Dog to stretch out. Downside was that some lounge chairs in the Bar area were Stained & needed cleaning/replacing. The Coir mat in the Front entrance had a large Black/Dirty patch suggesting either cleaning/replacement is required. The major failing of this venue is "still" the access for the Elderly and also disabled guest

"Excellent hotel deserves my 4 stars ****"

4
07/11/2017

We travelled as a group with IOW tours for a line dance weekend.Checking in was quick and efficient with very helpful staff. Rooms are of a good size - beds very comfortable good supply of tea and coffee in room. Shower a bit small in our room (404) and the lighting was a little dark but nothing really. Good quality food served in the restaurant buffet style and the waiting staff are lovely. Overall a good hotel with a great dance floor in the Invincible room would recommend to anyone.

"Didn't quite live up to the web-site!"

3
03/11/2017

Stayed here for four nights B and B with sea view A mixed experience really - didn't quite live up to the web site ... I'm fascinated by its history - accepting a 3 star and old building, it does have a charm and is evidently very popular, but have stayed in far better sea view 3 stars, and a re-furb is needed. Good and bad points - breakfast was superb, very efficient 'turn round', very polite staff, much appreciated. The bar snacks we had were poor - dry bread etc. . Parking is at back - reception staff not overly helpful. Sea view room = spacious, surprisingly quiet considering how busy the Hotel was, clean and appreciated. But wondered why we were allocated a wet room - neither of us are disabled. On check out , and at no point during stay, did anyone ask ''Have you had, are you having, a good stay?'' Would not stay again.

"Would definitely use again"

4
29/10/2017

Stayed here for two nights! The view from our room was beautiful!! Had a family room which was very spacious. It is a bit dated! But clean, beds weren't as comfy as most hotels I've stayed at. Staff we lovely, and very helpful!! The breakfast was the best I've ever had at a hotel! Would definitely use again!

"Wonderful stay"

5
28/10/2017

We have just spent two nights at the Royal Beach offering first class accommodation with friendly and helpful staff. The restaurant and bar meals were excellent and breakfast fantastic. A big thank you to all.

"Lovely Hotel"

5
25/10/2017

`Staff really helpful and friendly, booking in very quick, room clean and tidy with a very comfortable bed. Evening meal was off the specials menu and was fantastic (Liver and Mash). Breakfast was equally as good, my poached eggs were perfect. Hotel located on the sea front opposite the pier so great for families.

"Great location and hotel "

5
23/10/2017

We booked the family suite for one night because my husband was running in the Great South Run. We got a great deal so I wasn't sure what to expect but it was amazing. Our suite had three bedrooms and was massive. The view overlooking the sea was great as well. I rang up before we left to see if our small dog could come with us and got permission from the manager so we could bring her, which was also great. The staff couldn't have been more helpful. The location of the hotel is fabulous. It's down the far end, by the pyramids pool but it's not much of a walk along the sea front to get anywhere. The carpark was fully booked when we arrived but we were lucky and managed to park just down the road from the hotel. The staff at the hotel were all super friendly and accommodating. The only slight negative point I have is to advise the chef to taste the food he/she is sending out as our chicken korma (ordered via room service) had zero taste or consistency, which was a shame. The food our kids ordered was very nice though and the room service was very fast. We have already booked to stay in the same suite for next years run as we were so impressed. Thank you

"Business & Pleasure"

5
23/10/2017

Have stayed at the Royal Beach on many occasions and always enjoyed the friendly staff and good food selection in the bar and restaurant. Cleanliness throughout is what you expect in a best western and of a very high standard. A front room is well worth the little bit extra. Carvery and wide choice is also on of the highlights each night with different menu each night.

"Good Value for Money - Easy reach of Mary Rose Museum at Portsmouth Docks"

4
19/10/2017

Great hotel - Maybe slightly tired appearance - but good value for money. Very friendly staff. We stayed in a large room on the 4th floor and had a very peaceful nights' sleep. We ate in the bar (most meals about a tenner). Food was excellent. Free off-road parking was a great plus for me when choosing this hotel. We visited Portsmouth Historic Dockyard from this hotel by using the number 23 bus (£5.40 return for two - travel time about 20 mins). A visit to the Marie Rose museum is a must if you are in the area. We would happily return here if we ever re-visit this area.

"Old School Seaside Hotel"

4
17/10/2017

Ok, it's not perfect but you get what you pay for. Far more personality than the usual cheap chains in the centre of Portsmouth, but with a fabulous location opposite the beachfront and the pier at Southsea. Stayed on a fully booked Saturday night in a twin room. The beds aren't the most luxurious in the world, but did the job. We had a room that faced the back of the hotel but was nice and quiet. Biggest issue really was that the rooms were very hot at night. Reasonably varied breakfast, but very busy in the 9am to 10am slot on the Sunday morning, but that was to be expected. Had assumed there would not be parking, so parked on the seafront. Free in the evening, but have to put money in from 8am. All in all a lovely stay and would visit again.

"HMS St Vincent AGM"

4
17/10/2017

it was the HMS St Vincent AGM on the Saturday, I didn't go to the AGM, I went shopping at Southsea, something I had to get. back to the Hotel for 4.30, and at 6.30 we had up spirits. for anyone naval reading this , that means a tot of rum. the sailors used to get this until the early 60's. the men dressed up in old fashioned rig of the day the bosun pipes were blown. afterwards we all went for Dinner, it was a set meal. very nice. On the Sunday it was a church service in the dockyard church, we went by coach, they laid up the old flags, and were presented with new. they were blessed. then the coach took us back to the Hotel, but those who wanted to were dropped off in the Dockyard for a look around. 7pm evening meal , once again excellent. I would like to stay there again, in fact I am going to , nearer Christmas. the staff were very friendly.

"Good and Bad"

3
12/10/2017

We booked a night at this Best Western Hotel using Reward points and we felt it was a waste of points. On arrival the complementary parking was very tight at the rear of the establishment. When we found reception our booking in was quick but there was no acknowledgement that I was a Rewards member. The room allocated was clean and satisfactory with a sea view however the whole hotel needs an up-date to bring it into the 21st century from the 1980. We decided to have our evening meal at the hotel and what a disappointment it was. I ordered Veal and it was the worst meal I have had in a decade. The meat was inedible, tough and unpleasant to taste. However the very expensive cheese board was tasty. There were three waiters on duty, two who were new and under instruction and supervision - hopefully after intensive training they might have some idea of what being a waiter entails. When we spoke to the duty manager - Sandy White - she in a very professional manner sorted out our invoice for the meal to both our satisfactions. Will we be returning guests at this hotel? - No

"RAF Reunion"

4
11/10/2017

Enjoyed an RAF reunion for a long weekend. Room was very nice, comfortable bed, with all the toiletries available. Tv was a little on the small side but not a major problem. Staff were all very pleasant and helpful. Food was very good. all self service which again was fine.

"short break"

4
08/10/2017

We stayed for 3 nights dinner, bed & breakfast, paying a little extra for a sea view room which we couldn't fault except that my wife's personal pet hate is hairdryers fixed to the wall, & the quilt was too heavy & too hot for both of us. As some others mentioned there were problems with the key cards to get into the room, but the staff gave us some extra. All the staff from reception to the dining room were excellent. The only reason we have marked it 4 & not 5 is because of the evening meal, the breakfast was typical self service & was fine. The a la carte menu, did not alter whilst we were there, but there was an alternative of a hot buffet, which you could mix with the a la carte. Like most hotels they did cater for coach parties & whilst this was not a problem we imagine that they were all on the buffet. The starters were nice although the lettuce did look a bit tired, but the main problem came with the school dinner type food, the quality was fine & I could not fault the mushroom stroganoff, but the roast meat was sliced by the chef into thick wedges with no stuffing to accompany the pork or turkey. On the last evening there was cauliflower cheese as one of the vegetables but unfortunately it was spoilt by the fact that the cauliflower had been left in large pieces about a 1/4 of a whole cauliflower. Couldn't fault the desserts. May be a thought to make a smaller a la carte menu & change it a bit more often, which many hotels do. Having said all that we have already decided to go back next year. We left the car on the car park & walked into Portsmouth both days, with Southsea shops being about 10mins walk away.

"Our Stay at the BW Royal Beach Hotel in Portsmouth, UK"

5
08/10/2017

Had a great stay at the Best Western Royal Beach Hotel in Portsmouth in the UK. The people in the reception lounge were terrific. Also the hotel dining room and the separate bar were outstanding. The food in the restaurant was excellent as were the waiters and servers. The same is true of the bartenders in the lounge. Great staff. The room was just par, and could have been better, but given the age of the hotel it was ok.

"Great location and helpful staff"

4
08/10/2017

I booked this through trip advisor for a college reunion. However there was trouble with the booking as it didn't go through properly from ebookers. However the reception staff worked to put it right even though they didn't have to. Gave me a complimentary beer while I was waiting and, although the hotel was full they were able to give me a room that was not being rented as there was a problem with the carpet (!) so this really saved the day for me. Room was fine for what I needed. Staff were great and the location is great also- right on the seas front opposite south parade pier

"Mixed Feelings"

3
03/10/2017

We chose to go away for rest and relaxation, booked into the hotel for a couple of days with the idea that we stay longer if we wanted to. This report is in like a Jekyll and Hyde and the following will explain why. When we first arrived at the hotel we were taken aback. We were soon checked in and were pointed into the direction of the lift. Arriving on our floor it took us several minutes to locate our room, through 2 heavy fire doors. (Although heavy, the fire doors were reassuring) On entering our room we were a tad shocked at how small it was for a double room. I parked my suitcase on the other side of the room only to watch it roll towards the exit. (Perhaps it was trying to tell me something) Being an old building we soon realised that the room was on the slope, Looking round the room, it looked tired, paint peeling off the radiators and we had the feeling that the room wasn't used all that often due to the above average amount of dust on the headboard and around. Inspecting the bathroom we found a couple of curly wurlies on the toilet seat, the bath panel had a layer of dirt and there seemed to be a lack of toilet paper. After washing my hands I picked up a towel to find that it had a footprint and something else on it. We did try to change rooms but were told that they were busy and seeing what was happening in the hotel, I couldn't dispute that. We were also pleased to hear that the hotel was undergoing refurbishment, but not sure what relevance that had to us. Prior to arriving I had made a request for extra pillows and housekeeping were very good to put them on the bed, however when in use they went very flat and we ended up rolling up our coats to give us the extra support we needed. During the night we realised that the bed was on a slope too and the inevitable happened. The following day we returned to our room after lunch to find that the bed had been made, tea tray had been restocked, but the bathroom had not been touched. The service lady and her trolley were parked outside our room and I apologised to her for interrupting her cleaning our bathroom (a polite way of reminding). Later we returned to find that the bathroom had not been cleaned, no clean towels and no toilet rolls (lucky we carry vac-packed towels and a spare loo roll). We chose the hotel because of its own restaurant and we are so pleased we did. The waiters and waitresses were friendly, professional and very helpful. They guided us through a wonderful menu. Paul, the Head Chef, tantalised our taste buds with perfectly prepared, good quality ingredients, and beautifully displayed food. The vegetables were perfect. As for the restaurant itself, with the chandeliers, beautiful coving and lovely atmosphere it made dinner perfect. Breakfast was buffet style (help yourself to as much as you like) which not only included the traditional English Breakfast, but also continental. There was plenty of fruit juice and tea and coffee on offer. It is our opinion that there is a split in the efficiency of the hotel. Downstairs it is perfect and upstairs something has gone very wrong and falls below the 3 star that are advertised. As the room was not up to this standard we chose to check out after the two days, which was a shame. We won't be returning

"Our Wedding Day"

5
03/10/2017

We cannot thank the staff of the Royal Beach Hotel enough for our Wedding day. All of our friends and family have been blown away by the helpful way in which the staff lead us through our special day, nothing was to much trouble, the wheels where well oiled . Our day went as smooth as silk because of there complete focus to make sure it did. The team is lead by a lady with a complete grasp of making your Wedding day outstanding. Thank you, thank you From myself and my now wife You made our day a dream Bob and Denise McConnachie

"Beautiful hotel by the sea"

5
03/10/2017

Excellent value for money hotel; especially if you book using the dinner, bed and breakfast rate. Paying a little extra for a room with a seaview is definitely worth it. There is car parking, but you can access this hotel easily by public transport. A very enjoyable place to stay.

"Nice hotel on Southsea parade"

4
02/10/2017

This is a nice hotel located on Southsea parade, a little tired in places but room we were given was modern looking. Despite being a corporate traveler and part of Best Western loyal scheme we were giving a very mediocre room next to the lift and overlooking a building being renovated not the view I hoped, that doesn't happen at the Radisson! I also found some hairs in the bath and also shower so cleaning could be improved! Bed was comfortable and not too much noise from adjacent rooms meant we had a good night sleep. Chilled water in the hallway is a nice touch. Location is a little far from town area, Uber is only £5 so no big deal tbh! Breakfast was excellent, quality ingredients, well stocked, plenty of tables, decent coffee. With a few small changes this could be a very good hotel.

"Good value .Good service."

5
01/10/2017

Short stay with friends was very pleasant ,made more so by excellent service ,good food and menu choice .Old but comfortable, and nothing was too much trouble. Bedrooms large ,bathroom adequate with both bath and shower which pleased my friends.

"Great stay!!"

5
27/09/2017

Stayed 22/23rd September 2017( 2 nights) Best hotel I have stayed in for a long time had a sea view room that was spotlessly clean food was superb staff friendly and very helpful Would highly recommend

"Very well run hotel right by the sea"

4
22/09/2017

My wife and I have stayed here several times and have always found it a very comfortable place, it is situated just over the road from the sea front and right opposite the recently restored pier, the food and the service is good and everything is very clean.

"Fantastic Location"

4
20/09/2017

We stayed twice in the space of 10 days. First lot was for 3 nights, the second for 1 night. There is nowhere else to get breakfast in the area before 10 am so make sure you get breakfast with your accommodation. Rooms was fine. Very clean. TV and internet were good. Staff were lovely but looked a little under pressure. Parking is not the best but parking in the UK is rubbish anyway. The location is the best for Southsea accommodation. Across the road from the Pier. Meals at the hotel were good. Meal service was ok, except for Don who was very friendly and went out of his way to help.

"Alias Fawlty Towers!"

3
18/09/2017

A strange experience. Staff very friendly but not quite on the ball. There was confusion as to what we had booked and paid for (was it half board, was it B&B? - no one was clear). Restaurant staff very helpful but so many mistakes; we ordered a glass of red wine and a glass of white, so got white and rose. Ordered tea at breakfast and got coffee. 3 sets of meals were brought to our table before they actually brought ours. Electronic key card for the room kept failing and having to be reset. One night the lock jammed and they had to prise the door off at midnight and move us to another room - causing a very stressful night. Lovely looking hotel although the décor is rather tired. In a good location for bus services to the historic docklands and shopping centre. All in all a very strange experience.

"Disappointed "

2
17/09/2017

The hotel has very little parking, and was not helpful in showing us another option seeing as the car park was full. Eventually we found a carpark after driving round in circles. The room was okay, however there was a stain on the bed sheet and mould on the ceilings. Bathroom is spacious but shower wasn't working properly and made loud noises all night. The interior is a bit outdated. The hotel is in a good location on the sea front, but was quite disappointed and wouldn't recommend.

"Great views "

5
12/09/2017

We stayed here for four nights. The staff were very helpful. Room very clean (just a bit dated). TV, and lovely complimentary tea, coffee and biscuits. There was also free water available just near the lift, on the landing, which was handy for topping up our bottle when needed. There was Shampoo and body wash supplied in the shower...etc The Breakfast was absolutely fantastic! We started with fruit. Then a full English cooked breakfast, very very good! Then we had toast etc Yoghurts - but only low fat available (every one must be on a diet! Lol! All the staff were really lovely, bringing fresh tea and coffee, very helpful and friendly too. There was also fruit juice, jams, marmalade, choice of butter or flora etc Overall an excellent choice indeed! Wendy and Derek from Lincoln xx

"Comfortable"

5
11/09/2017

Our rooms were on the first floor and were well appointed clean and large. There was an adjoining locked door to the room next door which was unoccupied, and the windows had been left open which created a fierce draft into our room and as it was so windy and cold outside the draft was under and round the sides of this door. We put a newspaper against the bottom of the door to try to keep out the cold draft but it was so bad it blew the paper into our bathroom opposite the door. We told reception that we were cold and why and they quickly provided us with electric heaters and closed the windows in the empty room...problem solved. The food was good and plentiful and we ate in the bar as well as the restaurant. The staff were excellent, efficient, friendly and were always helpful, especially Sandy the bar manageress, who really did go out of her way to look after us and to arrange a birthday cake at short notice for one of our group. Parking is limited but we were early arriving and were lucky enough to be able to park. There is a good bus service to a number of places just a very short distance away from the hotel and fares are not too expensive. We really did enjoy our stay and without doubt we would love to stay here again.

"Pleasant stay"

4
05/09/2017

We had a weekend family break at the Royal Beach Hotel. This hotel still has some old world charm, the high ceilings, winding stairs and the feel you get when walking the corridors of a building with character. The rooms were clean and tidy with the usual facilities, the bathrooms nice and bright. It is possible to walk to most things although we did get a taxi to the Historic Docks and walked back as that attraction is a full day of walking. We ended up eating in the bar each evening, the food more than acceptable. Strangely there always seemed to be an item missing from the order which had to be chased up, the staff though always very helpful and charming. All in all a pleasant stay.

"Old but comfortable."

4
03/09/2017

This hotel is situated right in the beach in Portsmouth near the Portsmouth Pier. It is an old hotel built in 1860 and at the time would have been quite magnificent. Today however, it still has some of its charm and magic, but the ordinary rooms are basic. Our room was very large and clean with comfortable beds, however without the any of the usual facilities you would expec, however it was comfortable and quiet. There was no fridge and no safe. Breakfast was not included in our tariff, but there was a good buffet served. The one big downfall was the lack of available parking. We originally found street parking half a kilometre away. So booked in without our luggage. After another drive around to view the city we were lucky to find a space only two blocks away and dragged our luggage back to the hotel.

"Bathroom let it down "

4
03/09/2017

Our twin bedded room overlooking the sea front was a good size, well appointed, spotlessly clean and very comfortable. The bathroom however was a great disappointment as it was very dated and whilst spotlessly clean needed a lot of TLC - the grouting was very discoloured in several places and the wall tiles had clearly been there for many years. Had it been a modern bathroom we could have found no fault with our stay. We had dinner in the restaurant, each eating a starter and a main course, and we both really enjoyed our choices which were freshly cooked, well presented and very tasty. The waiters were efficient and helpful in a friendly way, especially Enrique who looked after us so well. We helped ourselves to the hot buffet breakfast which had plenty of choices if a full English is your preference. There were also plenty of fruit juices available but unfortunately no fresh fruit. We were fortunate to find a parking space in the small car park at the rear of the hotel as we would have struggled to have found parking in the surrounding streets as it was a lovely sunny day so loads of people were flocking to the seafront. All the staff we encountered were so helpful and friendly and we will definitely make a point of staying here again in the future.

"Disapponting"

2
03/09/2017

Thankfully I booked this at a reduced rate through Expedia - if I had paid the normal going rate I would've been even more disappointed. The 'free parking' is misleading. I arrived at 19.30 and the very small car park was over full with some cars double parked. The 'free parking' as advertised was one of the reasons I had booked the hotel so I was quite annoyed. I rang the hotel from my car in the car park and the receptionist told me where I could find free on street parking. Thankfully I found somewhere however it was a good 5 minutes walk away - not a problem for me but anyone with a young family, disabilities or a lot of bags would struggle as there didn't even appear to be a suitable place to unload out the front. A family member arrived 15 minutes after I did. The manager offered to move his car in the car park for her to use the space. Not sure why I wasn't offered this level of customer service? (Although of course was pleased my family member had found a space in the car park). If the hotel are so limited on parking I don't think that staff should be using the same area. The hotel itself was OK. Bar and reception area were OK but the rooms were incredibly run down. My bathroom taps were hardly attached to the sink, the toilet wobbled, marks all over the wall etc. Overall needs a bit of tlc. Definitely will not be returning.

"Great positioned Hotel, Lovely views and Fantastic Staff"

5
01/09/2017

I am writing this on behalf of my Nan who took a Holiday here with her club. "To stay at this hotel is a holiday to really enjoy. The food is delightful and so much choice, all the staff are pleasant and extremely helpful to the extreme. They can anticipate if you need assistance, each and every one of them are so very very king. The hotel is extremely comfortable and very well kept, clean, tidy and in the perfect position on the sea front. They have two wonderful chandeliers in the dining room which really set the room up. I cannot praise everyone there enough, it was a perfect holiday." - Marguerite K

"6 of us stayed at the Best Western Royal Beach Hotel for one night for my daughters graduation the next day."

5
31/08/2017

Well, you never know what to expect when you book somewhere where you`ve never been before.First impressions were that it smacked of a classic British seaside grand hotel. I paid £65.00 for my single room which, I thought was quite a good price considering it`s location with great sea views. My room was excellent. I had a great nights sleep & was looking forward to breakfast. You pay extra for breakfast which was £7.50. Again, I didn't know what to expect. Well, I have to say this: "it was the best English breakfast I`ve ever eaten" It`s basically a buffet menu where you help yourself. I went for the greasy spoon option, you know, eggs bacon, beans, mushrooms etc.. Well, I enjoyed it so much I had another portion. I was impressed, everything cooked to perfection. The staff were very pleasant & accommodating. We paid for our nights stay & breakfast & asked if we could leave our cars all day at the hotels car park as we were spending all day at my daughters graduation at the Guild Hall - Yes they said, no problem. We had a great day & then hailed a taxi to take us back to the hotel to get our cars & drive back to Bucks. When we got back to the hotel we decided to have a late afternoon cream tea before we set off. Well, lots of tea, great scones & lashings of cream & jam. In conclusion, I highly recommend the Best Western Royal Beach Hotel.

"LenR"

3
31/08/2017

Stayed at this hotel for a couple of nights before taking the ferry to France. Rather dated hotel going back to the golden era of seaside hotels, in parts needs a little TLC. Having said that comfortable. Restaurant food and the breakfast was okay. On the plus side the staff were very helpful and friendly. Small car park at the rear and a small charge incurred to use it.

"This is a must for both business and pleasure"

5
23/08/2017

I was delivering training over two days here, from the moment I arrived the staff were perfect. Great check in, asked to see a sea view room, not a problem. After looking I decided to pay the extra for an upgrade, it has to be done, well with the extra. Food in the bar was of good quality and agin the staff were great. Room was WOW. Breakfast was great, plenty of choice. My meeting room and been pre set but I wanted it change and again this staff stepped up to the mark. To finish. All of the staff both front of house and behind the scenes were great. I will be back. Thanks guys

"Saturday night"

3
23/08/2017

The staff were amazing, and did everything they could to help us during our stay. The hotel is positioned on the seafront so a stroll up to the lighthouse was ideal in building up the appetite. However the car park is small and the hassle involved is what has lowered the rating . We booked three rooms, a family and two doubles for Saturday night. We had a social get-together on Sunday and driving 360 miles in a day is not a good option for Grandma and Grandpa!!. The hotel car park is small and although we were told there was free parking nearby, we chose to keep the car in the car park, and leave the keys at reception so they could move it if someone wanted to leave. On weekends this is a regular occurrence. The rooms were a good size, and I personally had no problems sleeping, although one of the other rooms were unlucky enough to have neighbours who delighted in making a bit of noise running between their rooms. There was a wedding celebration going on and so we ate in a separate room. No problems with the meal or the service. Breakfast was buffet style and very good it was too. All in all, a good hotel to stay at in a nice position. The staff were excellent, but the carparking isn't. Unfortunately you cannot control the guests so If you book a Saturday night in August.....

"Three rooms, one night"

3
23/08/2017

We booked three rooms for an overnight stay after visiting the historic dockyards. It is only 15 minutes drive maximum and right on the seafront plus we could take our parrot! The check in was ok although they didn't have a note about our breakfast included plus our request for one room to be twin was not seen so had to be changed after we had been up to check it was a double or twin. He was very good though and sorted it without problem. The rooms were clean and spacious but very '80s in many areas. We had a drink in the bar (expensive) and considered whether to stay in and eat or go out. The two course meal at 17.95 or three course 22.95 didn't look great value as there were lots of supplements bumping up the cost and again the surroundings were dated so we went out and spent probably £40 less at a lovely Greek restaurant. The breakfast was brilliant. Good selection of hot and cold buffet. Coffee could have been better but ok.

"I will continue coming back"

5
21/08/2017

Think my first visit was in 2013 and I reviewed this hotel then. We visited again in 2014. Sadly my husband passed away weeks after our lovely holiday. I returned on my own in 2015, my family didn't want me to come on my own. But I came and I wasn't lonely , I felt I was visiting old friends. We had always wanted to bring my Grandson, so in 2016 I did just that. Like me he loved the hotel and everything it had to offer, great rooms, great food and great staff. Lovely park next to the hotel, good transport links and lots for a family to do in the surrounding area. I came back again this year and felt like I was coming home. The standards in this hotel are very high and the staff can't do enough to help.I've noticed the hotel continues to upgrade the decore around the hotel during each visit I've made. It's a large hotel, so it's an on going project. I have just returned again with my Daughter, only weeks after my last visit. My husbands sister has passed away, so I needed to return for the funeral. I never dreamt of staying anywhere else and the young man I spoke to did his up most best to accommadate us. I only needed three nights, but its holiday season and there was a wedding booked. This young man was great and got us a room for one night and then change over for the other two nights. The first room a very spacious Triple room and with sea views, lovely comfortable room. In the morning we had a beautiful breakfast before setting off for the funeral. The Lady in charge of the rooms told us to leave our cases and they would be in our new room when we returned. And so it was . We returned to a beautiful Twin room with large Bay window and sea views. We sat in the window and had a cup of tea with a biscuit. Evening Dinner was in another room due to the wedding in the large Resturaunt. The standards still the same and wonderful food. A good nights sleep and breakfast before we set off . I've stayed in several Best Western hotels over this past year ,one in Blackpool, The Blunsdon in Swindon and The Royal Clifton in Southport. The Royal Beach wins hands down for high standards, lovely helpful staff and beautiful food. As we left on the Saturday morning, my Daughter turned to me and said ," Mum , I can understand why you keep coming back here." And I said " yes I will definately continue coming back. "

"Summer Holiday "

2
19/08/2017

I'd like to start my review by saying that if you are disabled and a wheelchair user then don't book at this hotel!! When we booked this hotel we were told that it was fully accessible but when we arrived I was told that I needed to use the back entrance oh and by the way there are workmen coming in and out of said entrance so be careful. When I finally got into the hotel it was like i'd stepped back in time everything was very dated. When we got to our rooms I was happy to find that they had listened to my request of a wet room. The room didn't look like it had had a full clean - dust on cupboards etc. The staff were ok but they didn't really get my issue with the entrance situation. One day I was in my room when housekeeping came round to do my room and saw that the cleaner sprayed her polish once and use the same cloth for the bathroom. She didn't move anything just worked around things. The coffee cups she rinsed in the bathroom sink and then put them back on the tray. This hotel really needs to be brought into the 21st century and have a major overhaul - lick of paint wouldn't go a miss!!

"Good hotel "

4
09/08/2017

I've used this hotel several times before catching an early ferry for France. The hotel is quiet and comfortable and in a very good location. Rooms are spacious and clean. The decor is a little old fashioned and could do with an update but overall I'd recommend this hotel if you are staying in Portsmouth.

"Overall good hotel"

3
09/08/2017

My son booked 2 double rooms as a birthday treat for his father. After a 5 hour journey to get there we were told only 1 room was booked and no rooms were available they were fully booked. This is despite a recent email confirming 2 double rooms booked. It was eventually sorted but not a good start ! Rooms were very clean. Only wish hot chocolate was provided in the room and also bubble bath. Toiletries were by dispensers attached to the wall. Tv channels limited. Breakfast was very good and the staff on duty were excellent efficient and very polite. Woken up at 5am on Saturday morning by alarm going off in the pier. Also woken up by inconsiderate wedding guests very early Sunday morning - shouting, trying to get into our room eventually getting the night porter to let them in their own room. Appreciate not the hotels fault but have found weddings in hotels tend to be very noisy so be aware. Overall good hotel bit dated but very clean. Quickest checkout have ever had.

"Nice hotel that still keeps its period character!"

4
06/08/2017

Recently stayed here for 3 nights, and found this to be a charming hotel that reminded me of childhood seaside holidays. The Best Western Royal Beach has managed to strike the perfect balance of an old character hotel that fits the modern era. Naturally it appeals to many older / elderly guests, and larger parties / families, but at the same time its not old fashioned. My room, although a single, was fairly large and included a small double bed which was perfect. The room was extremely comfortable, and included coffee / tea making facilities & biscuits. The bathroom facilities were adequate, with toiletries included, and the towels were soft and heavy quality. The staff were very polite, helpful and professional, and the staff at breakfast were smart, and of a good standard. The hotel has kept standards high, and did the little things right, which is a rarity nowadays! Breakfast was lovely, plenty of choice of cereals, fruit juices, fresh fruit, croissants, and a pot of coffee or tea brought fresh to your table.. The cooked breakfast was lovely, with a full choice that would fill a plate twice, let alone once! You can walk to Gunwharf Quays in around 30 minutes, along the sea wall which was a pleasant walk. Overall, this is a great hotel to stay in if you want to be in a quieter but scenic part of Portsmouth. I would happily stay here again.

"Wedding "

3
06/08/2017

Planning for family wedding. Reasonably priced. Generous sized rooms. Hotel situated right on the sea front opposite the pier. Which had a new coffee house opening at the end. Good selection of products for breakfast. Staff were very efficient at removing your finished plates. Hot croissants including all the normal breakfast items were freely available. Check out nit until 11 which gave us plenty of time to see everyone. Very helpful staff

"A very welcoming hotel."

5
06/08/2017

My wife and I stayed here for one night in a sea view room which was excellent. In the evening we met up with family who have 3 small children and decided to eat in the bar. The lunch which was served our room, the meal in the bar and breakfast were all to a high standard but the highlight was the very welcoming and helpful staff. When visiting Portsmouth/Southsea again we would certainly stay here again.

"A lovely start to daughter's graduation day"

4
02/08/2017

Visiting Portsmouth for graduation. Lovely hotel, right by the front, oppositr the pier. Very friendly staff, despite small car park they did their best to get us a space. Bedrooms large and clean, although beds hard. Excellent breakfast and service generally

"Afternoon tea"

4
29/07/2017

We popped in one afternoon to get out of the rain and had afternoon tea. Good food and good value for money. My husband ordered but said the staff were friendly. We would return and possibly book a room.

"Great hotel especially if travelling with dogs"

5
29/07/2017

This is the third time we have stayed here whilst travelling with our dogs to and from Spain by ferry. There is a limited amount of parking in front/behind hotel but street parking - free and metered- can be found nearby. Great location on sea front with a huge common and well lit park nearby to walk dogs and it's only 4 miles from the Ferry port. The hotel itself is as previously mentioned a little dated though I prefer to call it faded Victorian grandeur. The rooms can be very warm as there is no air conditioning but they are clean and comfortable with toiletries and tea/coffee and the buffet breakfast provides an excellent choice and quality. Dog friendly rooms are located at the back of the hotel from our experience so no sea views. However what really makes this hotel shine is the staff, who are friendly efficient and very helpful. Travelling with two dogs can be challenging but we were made very welcome and nothing was too much bother for either us humans or our dogs. The Royal Beach will be our first choice every time.

"Nice rooms, good service & buffet breakfast"

3
27/07/2017

We booked in for 2 nights in twin room at rear of the hotel. Big room recently refurbished. It was very quiet, not much of a view, however, we were told that when we booked. Clean room with tea & coffee making plus good internet and variety of toiletries. 2nd night we ate in the bar, lovely fish & chips, it was busy but service was brilliant. Breakfast is a treat, large variety of food and the waiting staff were faultless. My wife has gluten allergy and our waiter got her gluten free toast in a flash. All the staff are really friendly and efficient, and should be congratulated for their attentiveness. Only downside is the parking, it is very difficult, not much room to manoeuvre in the limited space available.

"Better than I was expecting"

3
21/07/2017

Stayed here with colleagues for a night in July on business. Fairly easy parking underneath the hotel and nice location on the sea front. Easy check-in and lift to a top floor room. It was a very hot and humid night so the room matched as it faced the evening sun. No air conditioning although there was a fan in the room. Needing the window open it was quite noisy from what I think were kitchen fans on the ground floor. These kept going through the night. A dated room although comfortable. We couldn't find a decent restaurant within a reasonable walking distance so decided to eat in the hotel which was a pleasant surprise with good food and friendly and helpful staff, although busy. Not as good in the bar where some staff just seemed to ignore the customers. So average overall but I'd be happy to stay again.

"Weekend Break"

3
19/07/2017

Lovely location directly opposite Southsea Pier, hotel is a little date in regards decor, but is clean and functional. Room was large, and one of the most comfortable beds I have ever slept in, in a hotel. Bathroom looked as though it had just been refurbished, a decent size and it had a bath, not just a shower. Only downside with the room was no air con, it was very very warm but they did provide a fan. Breakfast was ok, buffet style the usual cold and hot choices available. Staff, friendly and polite.

"Great location "

3
17/07/2017

A quick stay for one night. Seaside location. Free parking and great free internet. Good complimentary breakfast. Hotel is old and in some parts tired. In other parts it's age is a feature (especially the dining room). No air conditioning so watch out in summer

"lovely friendly hotel"

5
16/07/2017

i stayed here with my elderly Mum and we both enjoyed it. our room was large and immaculately clean with sll importsnt tea and biscuits! Staff were so friendly and kind especially to Mum. it is ideally situated near the pier. Breakfast was a splendid event sitting under the stunning chandeliers. All in all a great couple of days would happily return.

"Stylish Traditional Rooms"

4
15/07/2017

We stayed at the hotel in June, the room we stayed in was a superior room. It had a lounge which was very comfortable and elegant. The location is fantastic close to some of the attractions and beaches. The food at the evening meal was of high quality and tasty. The management at the hotel were very friendly and helpful.

"Nice place opposite the pier."

4
15/07/2017

We camme here for 3 days in July 2017. We know Southsea very well but had not stayed here before. Arrived early and was able to check in but the receptionist was a bit off hand when i said its ok to check in and she replied if it wasnt i wouldnt be doing it. Not want you want to hear. Stadard room on 1st floor i had asked for a low floor so that was fine. Nice room could have done with a bit of an uplift. Good bathroom and good size bath. Sometimes you get a bath that is on the small side. You can also have breakfast in your room if you wish. Did not have evening meal so i cannot comment on that. Breakfast is from 06.45 and is buffet. Ideal for us as we like to get out and about early. Recently we stayed in a place and breakfast was not until 8.30. Big dining room and awesome chandeliers. You have a choice of fresh fruit yoghurts, full English ( serve yourself ) a large selection of mini cereals. Pastries rolls and white / brown bread thick sliced ideal for toasting. Waiting staff mainly young friendly and a bit to keen at times. I had got up to get more food and as i came back she was just about to clear my table. Get a window seat nice view of the pier and people watching. The only real problem was we came back and the housekeeping staff had not restocked the toilet roll. However a trip to reception and the problem was resolved within 10 minutes. We have had this problem with other hotels , seems guests are on ration. when leaving they will call you a cab unlike some places where you have to do it youselves. I would recommend this place and would stay here again.

"Faded Victoriana and memories of seaside holidays past"

4
12/07/2017

Excellent location opposite the pier. Well worth the extra money to get a sea view - floor to ceiling windows opening on sea and sky. The new interior windows were funky, but once I figured out how to slide them open, I could get fresh sea air. Decor was dated, but that's part of the charm. Victoriana remade in Trust House Fortes '80s style. Creaky floorboards and tall ceilings. There's nothing twee or themed, but plenty of fodder for the romantic. A once genteel hotel now catering to the bucket and spade holidaymakers and business travelers. Took a walk down the esplanade and discovered a walled rose garden and a tea shop by the golf course. I could have had fish and chips or frozen yogurt from the shop on the pier. The beach was pebbly but didn't put off the families. If I ever have to take an early ferry again, I will be back.

"loely hotel"

5
11/07/2017

Used this hotel for a weekend away rooms were lovely and bright breakfast was very good near to everything bus ride from portsmouth would highly recommend this hotel and of course seeing around southsea

"overnight stay"

5
10/07/2017

Its fantastic ,,,,retains charecter ,,who wants modern. this has so much history !!! The rooms are spacious clean well equiped fan,iron ,tea coffee. The staff are charming friendly,,the lovely reception lady gave us a loveky sea view. Would i return ? Yes and i will

"One night stay"

3
09/07/2017

We stayed here for one night. Parking a real problem. Even though there is free parking in surrounding streets. Was not too happy leaving car a few streets away from hotel. Bedroom really needs refurbishing. Damp on ceiling. Even though sheets smelt clean they had stains on. Pillows and blanket on bed also covered in stains. And what is with that lift. Bathroom could do with a good clean. Music playing below our room, til midnight and woke up to Justin Timberlake blasting from somewhere. However all the usual tea, biscuits and shower gels in room. Beds were very comfortable & we did sleep well. Breakfast was lovely so we left happy. Staff helpful. But would not stay here again. As feel it's more aimed for the older / retired clients who remember this best western in its hay day. This hotel certainly is not what you would expect from a typical best western hotel.

"Perfect position, large comfortable rooms"

4
09/07/2017

We had a sea facing room and it was fantastic to lie in bed and watch the sea - we were lucky and got clear sky's and a full moon! The room was large and airy, the nice thing about old buildings is the high ceilings - which gives the feeling of space. We ate in the bar one evening and the food was really good. Breakfast was the standard offering. Staff very helpful and friendly. It is on a beach front so can be noisy.

"Wedding "

5
05/07/2017

We stayed overnight for a friends wedding. Most of us turned up early so some rooms weren't ready however those people were given a complimentary drink while they waited. Food in the bar was excellent and reasonably priced. Breakfast was excellent, the best we've had and red hot. Would definitely stay again

"Go Best Western, when the chips are down"

3
04/07/2017

We were not Best Western people, but are now converted. Trying to flee the horror of a throwback to the fifties B and B in busy Goodwood week, we threw ourselves at the exceptionally helpful Reception staff. They did their best western to be accommodating. Alas, only one space that night but next night two and with a room with a view, overlooking the sea. Did they carp about the manger at the inn? Here is a carp: our room was good sized with all that was needed including decent bath room. It's all just a tad tired and old fashioned; though understand there is to be renovation. One can only hope Best Western doesn't fall for the ubiquitous "Boutique" style which adds up to tearing up carpets to expose bare boards, introducing garish colour palettes everywhere and putting in unfriendly lighting with a complicated wall console control. I can only hope for ease of disability access. At present there is no disability access from front of house. There is a long underground run via lift to the car park back of house. A very kindly girl pushed me there in the hotel wheelchair. We were glad to be accommodated. The helpfulness, pleasantness of all staff is to be commended. It's an exceptional professional operation. The surroundings could be smarter without losing the sense of fun and relaxation for the guests. Finally, I'll book straight away for the Royal Beach next time in Southsea. Why mess around, and the prices were right.

"Overnight "

4
04/07/2017

The hotel is situated just across the road from the beach and pier.It is a typical Best western with well appointed rooms . The hotel is nicely decorated and there is a small car park at the rear and some parking in the front. The bar area is nice and reasonably price. It would be nice to have a front sea view room. I would stay again .

"Good position on front"

4
04/07/2017

Good position opposite beach and (closed) pier. Parking at rear of hotel. Hotel, like so many large seaside hotels, has seen better days. However we had a nice triple seaview room. Spacious and recently refurbished bathroom. Very comfortable large bed. Excellent free wifi. Did not eat in hotel so can't comment on that.

"Nice stay near the beach"

4
02/07/2017

Stayed here for one night while visiting Goodwood. The rooms are spacious and clean and to a good standard. There is a nice bar, breakfast is plentiful the evening restaurant isn't the best but reasonably priced for the fare on offer.

"Don't come here if you are catching an early ferry to France"

2
29/06/2017

On our way to catch an early ferry to Cherbourg. We decided to stay in this hotel as it was close to the ferry harbour. It did not start well with check in. We asked for a 5.30 am call in the morning. The receptionist then asked us if we wanted a paper and gave us breakfast details. She did not ask for car details on checking in. If we had not gone back and given them our car details we would have been registered as unauthorised parking. We never got the early morning call and if we had not alarmed our iPads we could have missed our ferry and got clamped in the car park. Our meal in the restaurant was a disaster and although the cost was written off and we did not pay for it we went to bed stressed on the first day of our holiday. Worse was to come as I have described the following morning.

"Sea view"

3
29/06/2017

Worth paying the bit extra for the sea view. Traditional Victorian seaside hotel, with modernisation. Excellent breakfasts. However beware the car park, certainly not updated for the bigger size of new cars. Very limited compared with the number of rooms and street parking is frustratingly full with residents parking. There were many pillars and tight corners, very difficult to negotiate. Therefore I would only recommend this hotel for groups as it is very suitable for coach tours or functions

"comfort"

5
26/06/2017

A beautiful Victorian hotel with glorious sea views. Large comfortable room and surprisingly very quiet as it is situated on the main road. The cooked breakfast is delicious and filling as was the evening snack meal we enjoyed. Close to the hotel are numerous buses which run every 10 mins. We visited Gun Wharf Quays by bus. I would recommend this hotel for summer holiday visits, short stay breaks or for just a meal

"Could do better"

3
25/06/2017

Stayed here as we were catching a ferry early morning ,we stated this at the time of checking in. We also asked for a table to be booked in the restaurant at 7pm we were told it did not open before then. We asked for an early morning call at 5.30am which we received but the Receptionist still went on to tell us when our breakfast would be served. We were in a room on the 1st floor which was directly above as it turned out to be the venue of a wedding and where guests came out to chat and smoke. Our windows were open due to the fact it was so warm but no fans in room so needed to shut the windows to stem the noise to allow us some sleep. The noise went on a while after the band finished after midnight. Parking is at a premium but due to all renovations going on around no signage as to how to get to the rear of the property and the bays are very tight leaving possibilities for accidents. On going down for dinner at 7pm as requested we found the restaurant full of bus parties having dinner and our service suffered. Unfortunately the dinner for £45 was not up to standard, the vegetables in the 2 courses were grossly overcooked and rubbery though the meat was lovely.

"Not the best"

2
22/06/2017

Looking on the site the hotel looks amazing, on arrival the first thing I noticed was the smell, it was like an old people's home, the interior was very old and dated, the room was very large but no air con just a desk top fan which did nothing for the heat. The bathroom had a shower that was run from the bath Taps which was slow and more like a trickle than a shower, the soap tray had the previous occupants soap still sat there. The bed was very lumpy and I woke with back ache. Overall I have stayed in worst hotels but would not return to this hotel again, great potential with location a real shame finally breakfast ordered but didn't arrive on time as I had ordered early due to the long travel I had ahead of me.

"Good seafront hotel for short stay."

4
22/06/2017

Stayed at the Royal Beach for 2 nights on a recent last minute trip to Portsmouth. Large twin room with a reasonable sized bathroom. Good clean sheets 100% cotton and towels. The room had plenty of space and light. Luckily we were able to use a parking space at the front of the hotel, probably because our stay was midweek. There was a good choice of food at breakfast. The staff were all very helpful.

"Old grandeur"

3
21/06/2017

We had a lovely high ceilinged room, very generously spaced, though rather 'tired'. The bed was pretty comfortable. The car park was full, but local weekend parking is free. We didn't make use of any facilities except a night cap in the bar, which seemed convivial enough. Perfectly positioned for the many and varied delights of South Parade pier (!), and a good walk to Old Portsmouth. Great for a night or two if you've something on locally.

"Good Hotel on seafront"

4
20/06/2017

Overall impression we have of this hotel is that it represents good value for money. We have stayed in a number of better Best Western hotels but would still return to this Hotel if we were in the area.

"A nice place to stay"

4
20/06/2017

Comfortable room, nice and helpful staff, great location at the seaside, just opposite the pier. Perfect for anyone keen on discovering Portsmouth and the area. Ideal to walk along the shore to the city centre.

"Looking forward to returning to the Royal Beach on Saturday!"

5
14/06/2017

My husband and I have stayed at the Royal Beach a couple of times before in the past two years and am so looking to returning for a night on Saturday this week. Rooms are beautiful, staff are wonderful and the restaurant food is excellent. A definite 5 stars from us! Can't recommend enough.

"one night stay"

4
13/06/2017

I had a fabulous one night stay in room 405. Fantastic views of the sea. King size bed. Tea and coffee facilities including biscuits. Bathroom lovely and clean. Shower was a pain to get water temperature right due to it being on mixer taps, not very forceful. Shampoo and body wash complimentary. I had a good night sleep. I had an evening meal, it was lovely and breakfast was goo, all the staff were very nice and nothing was too much trouble. They had a function on the night I stayed and the organiser welcomed me to join them on a Romanian music and food celebration. The security man were lovely and helpful, one of them phoned a taxi for my friends and I as we were going to Gunwharf. First time at a Best Western. I will try other ones in the future.

"Super room ,with lounge"

4
13/06/2017

We stayed here for three nights. A good nights sleep in a comfortable bed. We had a seaview room with adjoining lounge,really splendid. Plenty of choice for breakfast,I especially enjoyed the figs. Had a meal on Sunday night,which was a carvery,disappointed that there was only one choice of meat for the price,and vegetables were a bit mushy. The staff were very helpful at reception,but the room was not always tidy ,when we returned from our day out. We would recommend this hotel and would certainly return.

"Excellent Lunch and Friendly Staff"

5
05/06/2017

Earlier today I dined at the Royal Beach Hotel as part of a large group. The two course lunch did not disappoint! The main course of chicken in tarragon sauce was cooked to perfection, as were the accompanying vegetables. The dessert was strawberry and cream meringue with coulis, and was followed by coffee and mints. The portions were generous and left me feeling very satisfied. The waiting staff were friendly, courteous and friendly. The room in which the meal was served was very elegant, providing an ambience that complemented both the food and the staff. I cannot rate the experience highly enough and hope to return in the future.

"One night only"

4
04/06/2017

We were invited to a wedding which was being held in this hotel therefore only stayed one night. Lovely old hotel with fantastic sea views. Staff friendly and helpful. Breakfast was very substantial. Overall a lovely pleasant hotel with pleasant and helpful staff.

"Always spot on food & service!"

5
04/06/2017

Visited the Royal Beach again today for a Sunday Roast after having such a good experience on previous visits and as per usual the food was amazing and the service was excellent! The selection and quality of food is superb! HIGHLY RECOMMEND!!

"Exceeded our expectations "

5
03/06/2017

One night stay and very reasonably priced, as hotel matched a Booking.com offer. Very well placed large Victorian hotel, clean and well decorated. Our room (314) was absolutely delightful. Large with wonderful sea view. Carpet, furnishings and decorations fresh and smart. Extremely comfortable. Bathroom similarly nicely renovated and very attractive though water pressure in shower not as good as at home. Staff obliging and helpful with a particular mention for Michael who did his best to help us when we became blocked in the car park and had to remove the roof box in order to exit. The breakfast was lovely and the dining room is maybe slightly dated in style to some tastes, but has lovely sea views and we loved it. In the evening we had a bar meal. Scampi and chips are pretty much predictable but it was promptly served, nicely presented & about as good as scampi and chips can be. Our daughter was very pleased there was vegan provision with mushroom tagliatelle. We would have loved to stay longer & are definitely returning

"Perfect for our needs."

4
02/06/2017

Stayed here with an elderly relative for a short break, the staff were very helpful to fulfil his needs with limited mobility, The rooms were spacious clean and comfy, On this occasion we did not use the restaurant although we did eat in the bar lounge and the service and choice was excellent, The location is fantastic giving easy access to a host of attractions. Parking was a little bit of a challenge if you leave it too late but overall we were very happy with our stay and would definitely stay again.

"A delightfully dedicated staff team"

5
31/05/2017

I recently stayed at the Royal Beach in Southsea . I was with my partner and our gangly 17 year old son ! This pre booked trip was nearly ruined by my lack of techno know how ( I had booked the wrong room size ) and forgotten my PIN number . So after a 8 hour drive from north Wales we had only one double room ! Without a fuss they organised a mattress on the floor ( until a room could be made available. A wedding had been booked and a hen night. I can honestly say every member of staff put the customer first . Nothing was too much trouble although a very busy hotel every member of staff was relaxed said good morning with a smile ( even housekeeping often hidden behind wheeling trollies of sheets ) would wait until every guest was on a lift to catch the next one greeted us with a smile . I did not taste the restaurant dinners but we ate an ample breakfast every morning. It was hot ( the food ) and the weather. I would without a doubt be staying here again . It is central to gun wharf & ferry services . It was one of ( if not the best ) stays we have had in this country. Well done Royal Beach !

"Now a family favorite"

5
31/05/2017

Stayed here three years ago and loved it. Came back this week for three days. We love this hotel for its atmosphere. Big sea front room and great breakfasts. Need to park further away to walk the breakfast off, so don't mind about the parking. Staff are very friendly. Great situation for evening stroll.

"Great value hotel, ideally located"

5
30/05/2017

Hotel is nicely located near the sear front but my room (a single on fourth floor) wasn't particularly noisy even with the window open. Kudos too for having a sash window rather than these ludicrous safety windows so prevalent these days which open about 3 inches - this was proper fully open as you'd have at home! Room was well stocked for a hotel less than half the cost my colleagues paid for the Holiday Inn - tea and coffee, biscuits replenished daily and if you need more milk, hotel staff happy to provide - not only more UHT but also a little jug of fresh if you wanted! TV, drawers, small wardrobe with safe and a comfy bed with extra pillow available. Room has decent bathroom with quality shower gel/shampoo/soap and well equipped with a drier, big fluffy towel etc. Outside, the lift is quick, free water cooler on each floor too. Staff were friendly and helpful whenever I needed to speak to them. I didn't eat in the hotel - £9.99 seems decent value for a buffet breakfast but no idea what food there was, I got a sausage bap at the hockey festival I was involved in as I was running late each morning! Just a word on negatives, they weren't major issues but need to be fair - the bathroom fan runs for something like 5 minutes after the light is switched off which is annoying; the shower runs off the tap so you have to balance the temperature using both taps and the cord was short - I had to stretch it up all the way to have it overhead (I'm 6'). Also I found an old sock behind the radiator, looked like it hadn't been fully cleaned for a while. Make sure you get there early though, the car park has about 25 spaces for 120+ rooms, on road parking around the hotel is also limited due to residential use

"Amazing hotel with great staff"

5
28/05/2017

We stayed here last night for my daughters hen night (Mutiny Festival). The staff were really lovely and accommodating. We all had rooms near to each other, checked in slightly early and breakfast was fab. We apologise for any noise on our return!

"Lost booking"

4
18/05/2017

Had to visit Portsmouth urgently on business. Phoned the hotel on the morning of my arrival and enquired as to room availability. I was informed that a there were rooms available, so I booked a double room. I arrived at the hotel at about 7pm on Monday 15/5/17. I was informed that there was no booking made in my name. I checked all of the contact details and it was the correct hotel. No double rooms were available as they were all occupied. I was not offered any alternative. I had to enquire if they had any rooms available and after checking again, I was informed that there was only a single room available.

"A really good "old fashioned" seaside hotel"

5
16/05/2017

We stayed here Monday to Friday in May 2017 and it was a great break. We had a sea view room on the front of the hotel - room 208 and it was clean and tidy if a little tired but the room was massive and it is a Victorian Hotel so don't expect cutting edge design. These days with the new development next door you have to make sure you are on the front of the hotel if you want a sea view, which we did. The free parking and WiFi were a nice plus in an English hotel whilst being asked to pay £2 a day to use the room safe was a slip back to another era I felt especially when they admonished you to keep your valuables safe by using the safe. The staff were absolutely brilliant, very friendly, helpful and knowledgeable. We wanted to visit the Historic Dockyards and were told which bus to catch from the nearby terminus so we parked the car up and used the bus which was quick and easy. The English cooked breakfast was excellent and the staff cleared tables and refilled the food trays very quickly so even though the hotel was full you didn't have to wait or miss out on any of the options. I discovered scrambled eggs were an option and after ordering them once was offered them every day. The bar area was a little small but the bar food was excellent value, cooked off to order, came in massive portions at a very good price. Staff in the bar again were very helpful and yes there is a big screen TV but the sound is turned down so just face the other way! There are two very small lifts and one is near reception and so is always busy but if you go past the entrance to the left there is another lift near the Fearless Room that is hardly ever used. So either use the staircase - very grand - or walk to the other lift. I am a wheelchair user and the accessible entrance is currently via the staff entrance at the rear of the hotel. Best to ring the hotel to get directions. I understand there is a plan to improve the access but at the moment after ringing the bell someone is meant to come down to guide you. In our 4 days this happened once and after the first time you know your way in any case. When the door opens go to the end of the passage and turn right and follow your nose until you reach the modern lift and go up one floor. All the lights are on PIRs so they will switch on as you turn corners. The wet room attached to the bedroom was great and just needed a couple of mods to be fantastic. The little corner shelf was so thoughtful and helpful. I cannot sing the praises of all the staff enough; they were all without exception kind, helpful and willing to talk. What a pleasant change. We had a fantastic 4 day break and would certainly come back again.

"Day trip"

2
08/05/2017

Have visited before had lunch last time.Just had tea this time.That was enough.Awful big screen television.With sports channel on.Very tired bar area.Staff not to friendly.Appalling for disabled people and elderly.They apparently have a staff entrance some where.For disabled people.No sign to tell you that.

"Fab weekend."

5
04/05/2017

We had a family break staying in the Royal Beach. Its position one the seafront was great and I walked the prom every morning before breakfast. The staff are super, they were so engaging and even laughed at my jokes, LOL. Nothing was to much trouble. Rooms spacious and clean . Even though there were events on were quiet. Dislike - The beds were doubles and we are used to a king size. Comfortable, just getting in each others way.

GeneralManager99, General Manager at Best Western Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you had an enjoyable time with us and made use of the lovely walks available, I have passed on your comments to the team and look forward to welcoming you back in the future, best wishes, Chris Gilmore GM

"Great hotel"

4
02/05/2017

Smashing hotel. The staff are brilliant, nothing is to much trouble.The food is good especially the breakfast, lots of choice. A nice bar area to sit and relax overlooking the sea. The rooms are a little tired but clean and comfortable. There is a car park but very limited for space and really difficult to find street parking near by. We stay at least 3 times a year as our son lives in Southsea and won't stay anywhere else. It's home from home.

GeneralManager99, General Manager at Best Western Royal Beach Hotel, responded to this review
Thank you for your review, Your description of a "Home from Home" is the best comment we could get, best wishes, Chris Gilmore GM

"Comfortable and accommodating"

4
29/04/2017

Very comfortable stay , sea view room , hearty breakfast although no vegetarian alternative to bacon & sausage , as I did not enquire about alternative it may be available , soya milk on request . Restuarants staff at dinner very efficient , veg options limited but available. Buses run regularly from outside the hotel. Would stay again.

GeneralManager99, General Manager at Best Western Royal Beach Hotel, responded to this review
Thank you for your review, I have taken on board your vegetarian comments and will make a few changes to the menu as we have alternative sausages for example and always have three or more vegetarian alternatives to main courses, best wishes, Chris Gilmore GM

"Excellent 3 star hotel"

5
27/04/2017

We stayed at the Royal Beach Hotel for 3 nights . The car park was very small as many reviewers have stated but we managed to get parking there and left our car for the duration of our visit. Our 4 floor room had a wonderful sea view which overlooks the South Pier with the Isle of Weight in the background. The room was spacious ,clean and had a very comfortable bed. The Wi-Fi reception was excellent. The traffic noise was minimal and it was not an issue. The breakfasts were very good and the croissants were particularly delicious. We ate in the restaurant for a couple of nights and had the A La Carte menu. The first visit the meal was very good but the second time it was slightly disappointing. The hotel is well situated and there is a bus stop nearby with just a short ride to get to the Portsmouth Historic Dockyard. All of the staff were friendly and helpful and we will return to this hotel when next visiting the Historic Dockyard. Royal Beach Hotel is a good base and a very good place to stay.

GeneralManager99, General Manager at Best Western Royal Beach Hotel, responded to this review
Thank you for a very good review of our Hotel, I am pleased almost everything was perfect and have copied out your comments to our team, best wishes, Chris Gilmore GM

"Never again on a Saturday"

3
23/04/2017

Starting with the positives:- Could not fault the room and bathroom. Customer service while checking out was first class. Nice touch the drinking water on each floor, more hotels should think about this. However, even though we were on the third floor it still felt like and sounded like we were in the middle of the many function rooms on the ground floor. Obviously if we had been attending these functions we would not have noticed, but we were not and had hoped for an early night!!!! As has already been mentioned the car park is a little tight so we decided to use the sea front for parking having arrived in the early evening. This was a good choice as parking is free from 6pm till 8am. Overall a hotel for mid week unless attending a function.

"Comfy hotel with brilliant staff"

5
23/04/2017

We attended a dance weekend last for three nights in March and had a fantastic time. It was organised by Isle of Wight Holidays. Ballroom was quite cold at first but if you are dancing it is ideal. Unfortunately I was unable to dance as I had a fractured arm but our whole party of 6 thoroughly enjoyed it. The food and staff were amazing and the rooms so spacious. We didn't have a full sea view but the room was very quiet and that was more important for us. the only downside was the shortage of parking but we arrived early and managed to park with no problem.

"I like this hotel"

4
23/04/2017

Stayed one night on both legs of a cross-Channel journey. I'd stayed before so knew what to expect. Still had a key card issue on one of the nights. The showers are still not great and I had to remove the bathroom mirror lightbulb as it was flickering constantly (rm117). However everything else I really like and I would definitely book again, especially at around £55 a night for a single room. The staff are great, dog is welcome, rooms are cosy, clean and I always appreciate the tea & biscuits after a long drive! And you are right on the beach, feels like holidays, perfect for walking and not far from the ferries.

"Geat Hotel, Great Location Just Great...."

5
23/04/2017

Stayed for two days using it as a base for a visit to the Historic Dockyard. Had a sea view room on the third floor which gave good views of the South Parade Pier and activity on the Solent. The room was spacious with a very comfortable bed and good wifi access. We dined in the restaurant both evenings which offered a menu with plenty of choice. The buffet breakfast was very good with something to suit all tastes. The staff throughout the hotel were friendly and attentive. Would highly recommend this hotel.

"fab fab fab.... 5 stars... would recommend"

5
19/04/2017

Stayed here for 2 nights, and we could not fault a thing. The room was spotlessly clean..... The whole building is clean.... The staff are the friendliest we have come across in any Hotel chain we have stayed in before and couldn't do enough for us. It has a lovely bar with bar food and view to the sea and the bar staff again were top notch, especially Sandy who is the hub of the place and so friendly. We had dinner in the onsite restaurant and were certainly not disappointed.... food amazing and the waiting staff wonderful. This is most certainly one Hotel we would re-visit and would wholeheartedly recommend to others too. It does allow dogs if you want to take your pet pooch.

"Wonderful wedding venue"

5
17/04/2017

we had a wonderful wedding with reception here and cannot recommend it highly enough. The Ark Royal room was beautiful, the food fantastic - both the wedding breakfast and the evening buffet. The bride felt really special and nothing was too much trouble for the team that ran the event and the staff generally in the hotel. It was also excellent value for the number of things provided and certainly helped the stress levels. In particular we loved the honeymoon suite which provided a great space for bride and bridesmaids to get ready. The ceremony itself was in a beautiful room and it was really great not to have to transport everyone from somewhere else.. We just had a short walk down the corridor to have our meal. This could not have been a better venue to have such an important celebration..

"Treated like Royalty"

5
16/04/2017

Another fantastic carvery lunch at the Royal Beach. Food was excellent, staff are pleasant and helpful, carvery chef is always a delight and generous. Nice to have well cooked veg that isn't dried out. Great called for money. Can't recommend it enough.

"weekend away"

4
16/04/2017

Very easy to find on the seafront with great views of the pier and promanade. Staff pleasant easy check and out. Bar quite small, but good seating area. There was a bigger celebration going on and they opened another room for evening meal, but it did seem a bit hapharard and it wasn't that warm and the atmosphere was a bit disengaged, but it was low season. Parking area very small and cramped. The rooms were spacious and ours overlooking the front was great and comfortable and very clean.

"great location"

5
14/04/2017

Friendly helpfull staff! Superb breakfast! Ideal location for walks by the beach and front room with amazing view! The hotel is full of history too, check thepictures at the walls, the queen and beatles were there!

"Well run hotel in excellent location"

5
13/04/2017

This is a 3* Hotel and I have based my review on similar class hotels. On site car park is available, although access is from round the back side roads. Reception welcoming and efficient. Booked a double and single room and was upgraded to a sea view. Double room spacious with excellent sea views. Room well equipped and very clean. WiFi available in rooms and worked well. Bathroom well equipped and everything operated in good order. Breakfast offered a good choice. Buffet style and nicely cooked. Staff were very efficient and cleared plates promptly when finished. Public rooms very pleasant and attractive decor. Location is excellent, close to the pier and overlooking the sea for prom walks. Easy walk into Portsmouth for Gunwharf Quays shopping centre; Historic Dockyards and Spinnaker Tower. In summary, a Victorian hotel (so there is nothing standard in design) well run and efficient. Excellent location, and a good 3* hotel.

"Comfortable, relaxing, friendly and in an ideal position for walking along seafront or shops"

5
11/04/2017

A very comfortable and relaxing hotel. Many rooms have lovely sea views! There is a car park to the rear of the hotel which is slightly difficult to locate. The rooms are very clean also all the public areas and restaurant. Lovely views from the restaurant and the lounge bar. They also have function rooms available. They provide bar meals as well as evening dinner in the restaurant and the food is varied and excellent. Breakfast is also very good and satisfying. The hotel is almost opposite South Parade Pier and a short walk away from Clarence Pier and a seaside funfair with amusements and cafes. The shops are also a short walk away and if you are feeling like a longer walk, you can walk as far as Old Portsmouth and on to Gun Wharf Keys. (This can also be reached by car of course). Old Portsmouth is great to walk around and on occasions on top of the old fort you can wave to Naval ships and their crew as they either come into or leave the port. Sometimes a piper pipes the ships in or out and this is great to experience. Also families of the ships' crew wait on the fort to wave them off, which is quite an emotional occasion. Gun Wharf Keys is a lovely shopping centre and a climb up the Spinneker Tower is a must. You also get to sea the lovely boats and yachts in the harbour. A really lovely place to be even just for a weekend.

"Re-union"

5
11/04/2017

Arrived for an overnight stay for a ships reunion, extremely warm welcome from reception up to room, it was a standard double when I explained I had reserved a twin it was not trouble atall to get a twin room, even though they were very busy, lovely room , good bathroom with window! very generous complimentary tray. Dinner was really very good, excellent service, bar service good, breakfast excellent, even an order for poached eggs was no problem. I would thoroughly recommend this hotel.

"Disappointed..."

2
08/04/2017

This should be a gem - prime position on the seafront, wonderful building, little competition. And yet, and yet. This is a local for us. And - the service at the bar is woeful- rude and slow. Outside space is so poor - a few tables virtually on the pavement. Food looks great to be fair but because if the service we have never been tempted to eat - come on BW, up your game and make this the hotel it could be...

"5 DAY DANCING HOLIDAY"

4
02/04/2017

We had a 5 day holiday here on a dancing week. The hotel is well positioned opposite the pier it has car parking facilities and a very good bus service very close by. The room are comfortable and the Staff excellent. There is free Wi Fi to all rooms. The food is also very good we had a buffett here was always a good variety of Starter Main and Dessert but they also offer Al a Carte. There is a bar with drinks at reasonable prices It has a very spacious ballroom and we had an excellent weeks dancing

"Short visit two nights"

5
01/04/2017

Good hotel, clean, well decorated, good food and restaurant, pleasant, helpful staff. Hotel has parking for 42 cars, once full it becomes a problem, typical of the area. Right on seafront with access to the beach across the road. Recommended.

"Line Dance Weekend"

5
28/11/2016

A weekend Line dance Break, with I O W tours. A very nice hotel well placed for exploring the attractions of Portsmouth, we were fortunate the Victorian Market was on at the Dock yard, the entrance fee was well worth the money.

"Past it's best"

3
24/11/2016

With a small group of friends we regularly go away for a weekend. In this case, to Portsmouth - shopping at Gunwharf Quays for the ladies, Mary Rose and the Spinnaker Tower for the men. The accommodation this time was at the Best Western Royal Beach Hotel, which is directly on the seafront opposite the pier. Not strictly necessary in November but still. The hotel advertises that it has parking, but not that it is a)not accessible from the front of the hotel and b)limited in the extreme. It turned out that we'd booked a weekend with the worst weather in years (howling gales, torrential rain) and where the the hotel had not one, not two, but three large groups staying. This resulted in scouring the surrounding streets for available on street parking then sprinting to the hotel in the aforementioned rain and wind. Not a great start.The entire place is decorated in a sort of dark beige and frankly could do with an update. The rooms are a good size with a patterned beige wallpaper. The bathroom, also a good size looked to have been renovated fairly recently - polished (beige) limestone tiles, all very clean and smart. We ate elsewhere so I can't comment on the restaurant but at breakfast time the whole restaurant was taken up with the three big groups, none of whom showed any inclination to get up and go despite having finished. We were a party of seven and wanted to sit together. We were directed to the bar where there were a number of small round tables for two but given no assistance to rearrange anything so we could sit together. The same applied to another couple of family groups - just left to sort themselves out as best they could. The food covered all the required options for both continental and cooked breakfasts, although pastries were in short supply. I've seen a review from a member of one of the groups there the same weekend. They apparently had a great time, so I'd suggest if you must stay here, go in a big group, the staff will look after you. On your own, or a small group, probably not. I'd also arrive early if you want to park here, they only have a few (small) spaces that I'm told are awkward to get into because of restricted space and pillars. On street parking in the area is mostly residents bays or metered along the seafront, so far from ideal. Oh, and they forgot to order our Sunday paper.......

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found your room and bathroom comfortable. Parking is difficult with the limited space we have available and our website does say limited. Breakfast is always busiest on a Sunday around 9 am to 10 am, we do lay small tables in the lounge to offer to guests who do not want to wait for tables to clear in the main dining room and as you say we can only relay tables when other guests vacate them. I was also disappointed that you felt individual guests or small groups were less important to us, I can assure you that all of our guests are of equal importance as you may have read from previous feedback, best wishes, Chris Gilmore GM

"Old and tired."

2
21/11/2016

Pleasant elderly staff who know theirjob, but the dining and the parking, and the general tawdriness! Evening meal- eat in the bar, packet sauces, no cruets with reheated food, industrial daily menu,(Ham, egg, and chips type: chicken with sauce roast pork and pots) The strange thing was the high table and very low seats! Cushions were available, I had the last two, as even the staff admit to continual requests. Great location, but, apart from the location, I would not stay there, and came home.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
This review must be from another Hotel I thought! Our lounge bar has a daily specials board and a comprehensive menu which features over thirty freshly prepared items which include prime cuts of steak, fish, chicken and many vegetarian and salad options the restaurant also has a full al a carte choice menu. Tawdriness and Industrial are inaccurate descriptors of the Hotel and cruets are always served with each meal otherwise the elderly staff would not be doing their job, regards, Chris Gilmore GM

"Dirty Dancing"

4
21/11/2016

Had an overnight stay, while visiting the theatre and all of the staff were very friendly and welcoming. Would definitely stay there again and recommend this hotel to friends and family. Could do with a bigger carpark as there is only a handful so you need to get there early.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am always pleased when individual guests enjoy their stay with us and I hope you have the opportunity of visiting Portsmouth again soon, best wishes, Chris Gilmore GM

"I O W TOURS LINE DANCE WEEKEND"

4
21/11/2016

Just left after a fantastic weekend away. Stayed here last year and returned this year for a great line dance weekend organised through I O W tours. Booked this weekend with our line dancing group. Hotel very nice. Helpful friendly staff, excellent food and plenty of choice. They can cater for special diets. Dinning was buffet style great so you can choose what you want. They are open to the public and have menus for waitress service reasonable prices. Room was very comfortable and although single had a double room. Room radiator wasn't working, maintenance man looked at it but said he wasn't a plumber. I had a convector heater brought up to my room this kept my room cosy. Lovely towel radiator in bathroom, nice warm towels when you step out of shower or bath. Room is well equipped hair dryer in bathroom, hostess tray to make tea and coffee and biscuits left. In the wardrobe iron and ironing board. Hotel do offer a laundry service if needed. A lot of the hotel has been refurbished still a few areas to be done but of course this does all take time. Hotel is situated on the seafront on st Helens promenade. Right opposite the pier which looks like it is currently being refurbished. Nice walks along the prom and not too far from the shops in the town. All round lovely hotel and great weekend ??

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you enjoyed both the quality and choice of food the team prepared and look forward to welcoming you all back next year, best wishes, Chris Gilmore GM

"Old but good!"

4
16/11/2016

The hotel is old fashioned and rooms not modernly decorated. Our room did have some wall paper peeling off the wall. However it was large and very clean, including the bathroom. The bed was massive and comfortable! The staff were very helpful and attentive. The food we had for dinner and breakfast was very good and served promptly. The hotel was just a short walk to a small shopping area or £2 on a 10 minute bus journey to the other side with many more shops, the old town of Portsmouth and HMS Naval bases. Would definitely recommend if visiting Portsmouth and Southsea.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found your room clean and comfortable and enjoyed our food, I hope you can visit again soon, best wishes, Chris Gilmore GM

"good food excellent service"

5
15/11/2016

hotel a bit dated although really clean,the food was really good best breakfast I have ever in such a large hotel food was good quality and nice and hot not dried up at staff were really good well organised and pleasant in fact we had a really good weekend bedding was lovely and clean just a little gripe could do with better pillows

"Now has wi-fi"

4
14/11/2016

On my last visit there was no wi-fi in the room this time around no problem. The breakfast menu was very good and the staff attentive. My room looked over the car park but was very quiet and well furnished.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your stay with us and I am pleased you found everything to your satisfaction, fast, free wi-fi is part of our service to our guests which we have invested heavily in over the last year, it is good to know its working, best wishes, Chris Gilmore GM

"A pleasant stay in this old hotel"

4
08/11/2016

We had a lovely room with sea view. The room was spacious and clean. It is not our first visit there but each time we had a relaxing stay. The staff very welcoming. We had meals in the restaurant which served good food. Will be staying there again in the future.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, I am pleased you enjoy your time with us and hope you visit again soon, best wishes, Chris Gilmore GM

"beautiful"

5
06/11/2016

right on the gorgeous sea front. i have been here many times for many things including weddings, xmas meals and new years parties all of which were superb. The food is always of a brilliant standard, rooms kept clean and tidy and staff there on hand ready to help.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your kind remarks which I have passed on to all the team, best wishes, Chris Gilmore GM

"Victorian Splendour"

5
03/11/2016

Whilst this hotel is old, it has been renovated and modernised several times, but it still retains a feeling of Victorian space and quality. The bar, reception and public areas are very pleasant and comfortable. Our room was at the back of the hotel, it was very clean and up to date with an excellent and well equipped bathroom. It had a shower, hair dryer etc., and plenty of towels; you may have to take your own shampoo, but otherwise everything was catered for. Tea and coffee making facilities were available, plenty of storage space; and surprise! surprise! an iron and ironing board. The food in the bar was so good that we never made it to the restaurant. The first night we had pie and mash with gravy, delicious, and the second night fish and chips with an excellent tartar sauce. In each case it was less than £10 per head. Each morning we had the full English breakfast which included just about everything we could think of. We were there on a very busy week-end, weddings and various events were going on, so the hotel was full, this was not a problem the staff coped very well. The only difficulty was parking, even the street parking was scarce. Eventually the receptionist shoe-horned us into the car park.. Previous comments about the high quality of staff here are certainly true. This hotel tries very hard to please and in our opinion it succeeds.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the Hotel and Team which I have copied out to all. I am pleased you found everything to your satisfaction and hope you have the opportunity of staying with us again, best wishes, Chris Gilmore GM

"Weekend Break"

4
03/11/2016

We stayed here at the Royal Beach Hotel recently and found that this is an ideal place to stay if you have a car as there is a lot of free parking unlike hotels nearer to Portsmouth. The rooms are nice and breakfast was good with nice relaxed bar area for the evening. The walk from here to the Hoverport is within easy walking distance if you decide to go to the Isle of Wight also buses every 10mins to Portsmouth city centre taking the Star 7 just outside to the left of the hotel looking out to sea. Overall a very nice hotel.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and facilities we offer, I am pleased you enjoyed your visit to Portsmouth and Southsea and hope you stay with us again, best wishes, Chris Gilmore GM

"Feels like home"

4
01/11/2016

A hotel should feel a little like home, it should be clean and welcoming. That is the Royal Beach. We had a great large double room overlooking the sea. The staff were great, some hotels put efficiency above all else, this hotel has found the perfect balance between that and the wellbeing of their guests. The bar as in all good hotels stayed open late for any guests that wanted to stay up, without the barman yawning or getting into his pyjamas The breakfast is great a real set up for the day.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel and team, I am pleased you enjoyed your time with us and hope you can stay with us again, best wishes, Chris Gilmore GM

"Royal Beach Hotel"

4
31/10/2016

We had a family room, which was just that. Plenty of space and a beautiful sea view. Very accommodating to pets. Although it was obvious that there were several groups staying at the hotel, the staff were very attentive and approachable. Lovely location with easy access to all parts of the city, by either public transport or walking.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your stay with us and I am pleased you enjoyed your visit, best wishes, Chris Gilmore GM

"Wonderful!"

5
26/10/2016

We went here for my Mother's 70th birthday. It was a lovely hotel to stay in. Very comfortable bed. It was nicer than my bed at home.I would come again. It was very quiet at night. Lovely! Thank you for making our stay memorable.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, I am pleased your mother enjoyed her stay and you found the room and bed comfortable, best wishes, Chris Gilmore GM

"A graduation/Celebratory/Family Reunion"

4
26/10/2016

The hotel was absolutely lovely, everything you expect from a hotel rich in history in such a noted coastal town. Good sized rooms, nice finishes, food was excellent and as was the drink selection. Breakfast was particularly good value as well as good quality. The only let down on this was the receptionist lady (Lisa, young blonde lady) who checked us in along with a number of our extended family, some of whom had travelled from America to be there. Her attitude and manner of way she spoke to nearly all of us was beyond rude, almost like we were interrupting her! Speaking very quickly, quite abruptly in explaining where the lifts were, various directions spoke so quickly that we had to ask her to repeat herself, which she did so but very apparently, angered her. As the first person you speak to and as the face of the hotel, where you are paying to stay at, the person on reception should be a welcoming face with a helpful attitude. I wouldn't let this put me off staying again, I think I would just have to question why she is in this industry if she spoke like this to me again (as well as other members of the family) overall, the hotel was lovely, well positioned, good quality and good value.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, I am pleased you found almost everything to your liking and I hope the reunion went well. I have spoken to the young lady concerned and I am sure there will be no repetition of the incident you described. Best wishes, Chris Gilmore, GM.

"Traditional seaside hotel ."

4
25/10/2016

Stayed with a group here. It was very busy but there is a positive attention to guest comfort. Would have upgraded to a sea view but the hotel was full. Sea front rooms look more spacious and have more light. However our room was well proportioned with a comfortable bed and pristine bedding and towels. I would have preferred a walk in shower rather than one over the bath but there was lots of hot water with good pressure. Housekeeping was excellent with daily attention to rooms leaving them thoroughly cleaned. attention to bathroom cleaning could not be faulted. Staff are most pleasant and helpful and seem to have a very positive attitude to working there.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel and team which I have copied out to all, I hope you decide to come and stay with us again, best wishes, Chris Gilmore GM

"Terrible, utilities in the hotel were atrocious"

1
25/10/2016

The ironing board in the room was broken and was separated because of rust and when I took it out of the wardrobe it came apart and it sliced my arm. The iron was also leaking as they was damaged too.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
I am sorry you found the ironing board in your room to be damaged and after reading the duty managers report on Monday evening I would comment as follows The receptionist on duty recalls speaking to you and sending a replacement to your room and asking if you had any injury which you replied no, the ironing board which I have checked was not rusty, we can only surmise that a previous guest had broken the connection and hung the item back in the wardrobe. We tested the iron and found the only reason for leakage is when it is filled past its marker. The house keeping team should have double checked the board was fit for purpose and I am disappointed they missed this but I am sure following this occurrence it will be top of there lists in the future, best wishes, Chris Gilmore GM

"Pleasant stay & dog friendly"

4
25/10/2016

Really nice hotel albeit a little "tired" in places. Great that they allow well behaved dogs. Alarm went off a couple of times triggered by the steam from a shower!!!! Suggest they get that fixed. Good value. Great location.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you had a pleasant stay and hope you stay with us again. The alarm was actually triggered due to a guest allowing his bath to overflow, he had fallen asleep and the water seeped through to a fire alarm circuit on the floor below fortunately not causing too much damage, best wishes, Chris Gilmore GM

"Superb!"

5
24/10/2016

Wow! Having stayed at an establishment up the road the night before this place was so refreshing! Staff that bend over backwards to help spotless rooms even had a shoe shine machine in the hall! Food was fantastic bed really comfortable will definitely stay again!

"Autumn Seaside Break"

4
22/10/2016

Pleasantly surprised with the hotel facilities, and dog friendly. Given a room at the back of hotel on the fourth floor. Surprised room wasn't overlooking car park or fire escape,but over to the south downs and roof tops toward Fratton Park. Good breakfast selection and bar meals. Clean room and comfortable bed. Water fountain on each floor. Staff polite and customer service focused ,and all wore uniforms, therefore easy to recognise. Good location on sea front and near local attraction.

"Good seaside hotel "

4
21/10/2016

This is a good standard hotel. Sea front rooms large with good bathroom. Parking tight and limited. Quiet with Portsmouth attractions accessible by bus or short taxi. Disabled access poor as through bowels of hotel from rear car park. Surely a ramp could be built for access and exit at front if wheelchair needed

"HMS Morcambe Bay Reunion"

4
20/10/2016

What is now becoming an Annual pilgrimage for our Association. Most of the members are now knocking 80 if not 90 so a caring & considerate Staff are essential to cater for this cliental, it was pleasing to note that the Staff were at no time "found wanting" in this service. All comments about the Hotel, Staff & Management were "WELL" positive. A word of advice to the Best Western Hotel Group management. As the RBH team have worked extremly hard to cement this hotel as the lead venue locally in the reunion sector, I would suggest that they employ an Archietect/Designer to create a new entrance that would be far more user friendly to their ageing guests then the current provision.

"Lovely Victorian Hotel"

4
18/10/2016

This is a lovely hotel. The staff were friendly, and keen to be of service. In a lovely situation right by the beach, this fairly clean hotel is the perfect stay for a break, or a weekend away. The restaurant was very clean, and breakfast waiting staff were friendly and attentive. The food at breakfast was hot and delicious! The car park is small, and it is advisable that you get there early and don't plan to move it while you stay - they cannot guarantee the space will be there when you return! Having said that, we did manage to find a space on the road very close by (free roadside parking by the beach!) with no restrictions. The only downside was the bathroom in the room didn't have an extractor, and the window didn't open.

"Lovely Hotel"

4
18/10/2016

With lots to do and see in the area it was a great place to stay. The area is pretty with lovely gardens around , there was lots of walks nearby for a nice stroll. Food was lovely and there was plenty of choice. Room was very big and comfortable, the bathroom was roomy with lots of fluffy white towels. The room was warm and the windows could be opened easily for fresh air

"Great Food Friendly Staff"

4
17/10/2016

Arrived a little early so we checked we could leave the car in the car park and went off for a walk into town. Arrived back at the hotel around 1.45pm so was still there a little before check in time of 2pm, room wasn't ready so we waited in the bar area. Eventually got our room just before 2.30pm which wasn't great but we checked in and went to our room. Room wasn't clean so we asked some one to look at it after a quick hoover etc all was ok. We had a Carvery for our evening meal which was very nice. Breakfast is very nice lots of choice. Food is very good and was always served hot. Staff are quite friendly. So after a bad start it was a very nice stay. We was compensated for the delay and the room. Would use hotel again.

"the best"

5
16/10/2016

Next time we come it will be the 3 time this year the hotel and all the staff are gust great .we thank you very much see you all in november all the staff are the best it feel like home when we stay at the royal beach thanks so much.keith joyce .dog harvey

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and feedback, I am pleased you had another good stay with us and look forward to welcoming all three of you back, best wishes, Chris Gilmore GM

"Excellent "

5
16/10/2016

From the welcome to the farewell it was excellent. The staff are friendly and helpful even though they are very busy. The room was comfortable and fresh and the corridors and stairs immaculate. The food was fresh hot and plentiful. The quality of the good was excellent. Huge thank you to chef and kitchen staff.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review of the hotel and team, I am pleased you found our food to your liking as we do receive very good feedback and I hope you have the opportunity of staying with us again, best wishes, Chris Gilmore GM

"Very disappointing charity dinner"

2
16/10/2016

I haven't eaten before at the Royal Beach hotel and after my recent experience I won't be again. I attended a charity ball which started with a 3 course dinner. The food served was like the poor school lunches I remember from childhood. I don't know when or where it was cooked but it was grim - hard roast potatoes, over cooked veg and puddings that had clearly bought from the cheapest supplier. I appreciate that the hotel and the charity need to make some money but the hotel will risk and lose its reputation if it serves food of such poor quality to the local community. Come on Best Western - I'm sure you can do better than this and you should!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you reviewing your visit, We received good feedback from all three of our dinner functions on Saturday so I am disappointed you did not enjoy your food, I did oversee the service to your room which went well and all the items were presented as they should. The two deserts chosen by the organizers were both made at the hotel those being a white and dark chocolate mousse and an individual apple and blackberry pie served with a vanilla custard, the latter is what it is and would be difficult to present it in a more decorative way, best wishes, Chris Gilmore GM

"Two night visit"

5
15/10/2016

Two night business trip... What can I say, apart from breakfast I did not eat in the hotel ( see review on local restaurant 'Istanbul')... Hotel excellent, well presented and very tidy for an older hotel. A lot of effort and money has been/ is being spent on the rooms ...staff are great as is location and the charges are very reasonable (cheap ?)....... Only downside is the parking within hotel grounds could be problematic....... Would definitely return if required to visit either for business or socially

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, I am pleased you enjoyed your stay with us and hope you visit again, Best wishes, Chris Gilmore, GM

"pre operation break"

4
11/10/2016

We were glad to sit on the decking area outside and have a cup of tea due to the business of the reception bar area with a reunion of some society on arriavel. Pleasant triple room with sea view. Powerful shower and hot water but v old fashioned decor. The receptionist was helpful regarding buses to/from Gunwharf etc. Amazingly easy and cheap. We ate at The Chambers which was amazing. The beds were comfortable and we did not have to queue to get a seat for breakfast. It was a reasonable spread / buffet style breakfast. We'd go for a room with a balcony another time...

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and Team, I am pleased you enjoyed your visit to Portsmouth and hope you have the opportunity of visiting again, best wishes, Chris Gilmore GM

"weekend in Portsmouth"

5
10/10/2016

right on the sea front. a bus service into the town center, if you didn't want to walk. less than 10 mins away from the hotel. the pier opposite sit and have a ice cream whilst looking at the view.... excellent. not far from the Dockyard, with Nelson 's ship, and the D Day museum,. and the Hotel its my 3rd visit. the staff are all very friendly, and helpful, food is good. parking at the rear of hotel. in a secure area. I went to a Naval reuniuon, the hotel was full, even a wedding reception sat. afternoon. I am told all the Navy use the hotel for their reunions. So you can tell its good.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, I am pleased you enjoyed your stay with us and I have also had some very good feedback from both of last weekends reunions, best wishes, Chris Gilmore

"Traditional, older style seaside Hotel - lovely"

5
08/10/2016

4 nights, single room, B&B basis. Check in, & out, was simple & efficient. Car parking available at front (very limited so can get boxed in- Reception take index numbers so I think contact drivers). Main carpark @ rear has more spaces: from what I saw most spaces are good size. Room (215) :large room with great seaview, refurbished bathroom, and full in-room facilities. Being at end of corridor had no noise from passing guests. Room was very warm, so slept with windows wide open (just move the catch out of the way). The road outside is very busy until appx 1030/1100pm, and again by 0700am, but quiet during the night. Staff: plenty of personnel on duty in public areas, all well turned out (in uniforms), all friendly, polite & attentive. Breakfast was fine:I had granola & toast or pastries, and coffee. Large selection of cooked items and fruits available. Ate in 1 night; was a little disappointed with the batter on the fish, and the cheesecake dessert, however my colleague enjoyed her meal choices, so I am not reducing my overall rating. I like the decor of this older, traditional style Hotel;yes it's a little tired in a very few places, but the signs are that it is being improved/updated, and I like the fact that it's features haven't been ripped out! It's location is fantastic: on the sea front (which takes its toll on any building), with good level walking along the promenade to numerous places of interest (including Gun Wharf Quays), & regular public buses stopping a few yards away. I think this is a good quality value for money Hotel.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you had a good stay with us, I have passed on your comments to all departments and hope you stay with us again, best wishes, Chris Gilmore GM

"Traditional hotel"

4
06/10/2016

Good old fashioned typically British seaside hotel. Pretty full of OAPs but nonetheless served a decent breakfast with a nice bar and the wifi worked ok. Nice walk to the town centre with a good choice of restaurants and bars serving the full range of food.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you found everything to your satisfaction, best wishes, Chris Gilmore GM

"Short break with .Johnson bros. tours at Best Western hotel Southsea."

4
06/10/2016

Good situation with views over the Solent. Very pleasant and friendly staff. Hotel is attractive , in good state of repair. Double room was larger that i expected with well kept and clean bathroom with unusual amount of storage space for toilet items. Dining room is pleasant and the Buffet well organized. and a wider choice of food than i expected. Fruit at breakfast was good. Helpful and charming young staff. We felt that we would be very happy to return another day.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review of your time with us and I hope you have the opportunity of staying with us again, best wishes, Chris Gilmore GM

"Reasonable for the price "

5
05/10/2016

My first stay at this hotel. Considering the price paid (£69 B+B) the overall experience was fine. The room (427) was at the rear of the property and very much a single. The bathroom was tiny but functional. The general decor of the hotel is conservative but in good order and clean. Wi-fi is free and worked fine.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you found everything to your satisfaction, best wishes, Chris Gilmore GM

"Fantastic break"

5
05/10/2016

The service is fantastic right across the whole hotel . The staff are welcoming and polite as well as a clean and light restaurant the food is of a very high standard . Would recommend this hotel to anybody . Well done to the staff and management awonderful really relaxing break

"THE BEST BEST WESTERN"

5
04/10/2016

100% Top Staff, Very Hard Working, Freindley Service, Very Clean And Fresh . Will Stay Again, Will Recomend To Freinds And Familey, Good Location And Area Well Looked After.And Good Menu And Food.A1++

"Dissapionted "

3
29/09/2016

Booked a room for the night as we were attending a charity event. Check in went smoothly. Hotel is a bit dated but remember this is an old building. Small bar but well stocked and good service. The room was ok good level of comfort and a nice tea tray. Best thing about hotel is location car park is tight and small and first come first serve. I can't find a lot to get excited about this Hotel sorry a bit over priced at £95 a night.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, from your comments all elements of your stay seemed to be enjoyable and I hope your charity event raised the amounts you were expecting, we are refurbishing areas of the hotel at the moment and we will try to continue to give good service at a competitive price, best wishes, Chris Gilmore GM

"what a difference a day make"

4
29/09/2016

we had stayed in another Best Western hotel at Limpley Stoke the day before traveling down to Portsmouth and what a difference a day makes, we had a totally different experience here, same rating same group but this was a "Royal" experience by comparison, staff helpful, obliging, bar facilities good and properly staffed, restaurant in completely different class to previous experience of day before, breakfast presentation and approach to service, top choice and a great set up for a busy day. in fact we enjoyed our stay so much we had another day, car parking a bit hit and miss but little a Victorian hotel can do about that, (not every Victorian visitor would have a car so car parking not an issue when built) we found a parking place on side street and left the car there and walked everywhere for two days good exercise and appetite building to boot.our second room for the extended night had a toilet in front of a floor to ceiling window and with frosted glass and net curtain however one felt exposed and if ones in a lit room looking out into darkness one cant see anything, but it doesn't work in opposite direction from dark into light you can possibly see outlines not good for ones constitution (for either party) all above said we need to remember this is all subjective "one mans meat is another mans poison" and things can change from one day to another as demonstrated in this five day trip.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found our hotel to be a "Royal" experience and I have taken on board your comments re the bathroom window, I hope you come and stay with us again, best wishes, Chris Gilmore GM

"Not bad"

4
27/09/2016

Went to a Masonic Ladies Night here at the weekend. The function room was one of three at the hotel. From what I saw of the place, it seems decent enough. The food provided by the hotel however, was not brilliant. The prawns in the cocktail starter were tasteless, and just defrosted, whilst the Panna cotta had curdled. Probably wouldn't choose to stay there, but then I only live10 miles away!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, We did receive extremely good feedback from your function organizers so I am disappointed with your comments, we do keep all shell fish chilled prior to service and I would imagine we would have been informed if the Panna cottas were not up to standard as all were made freshly together that morning, it may have been the juice from the fresh raspberries in the mix and garnish that gave you that impression, best wishes, Chris Gilmore GM

"Was here for a school reunion meeting"

4
26/09/2016

Was at this hotel for two nights, when we arrived on the Friday there was a wedding reception in the ark royal dinning room, so our party(of approximately forty) were located in another function/dinning room for our buffet dinner, the food was excellent, the service attentive. Next night was a Saturday and the party I was with had expanded to approximately 75, dinner service was excellent, the food was very good and the hot course's were really hot, again the staff were very attentive and nothing was too much trouble, requests were met with a genuine smile and quick response.Breakfasts were the usual buffet style and of excellent quality with a wide choice that should keep most people happy. Our room overlooked the sea on the third floor, it was clean, comfy and very spacious,as was the bed, the bathroom was also nicely fitted out with good pressure hot water for the shower, cleaning staff were courteous and did their job well. I would not hesitate to stay here again if I was in the area

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review of the hotel which I have copied out to all the team, I am pleased you enjoyed all aspects of your stay with us and hope you come and stay with us again, best wishes, Chris Gilmore GM

"Not the "best" Western hotel..."

3
26/09/2016

I went down to Portsmouth for a few days over Bank Holiday in August, for Victorious festival and visiting friends dotted around the south coast. However this meant that staying in one hotel for 2 consecutive nights was limited, hence staying in a different one every night. I booked my first two hotels months before, however having one more friend lined lined up to visit meant staying an extra night. I booked the Best Western Royal Beach Hotel in July via booking.com, for the cost of £60 for a single en suite, which was a reasonable saving going by current prices. However breakfast was not included. During the day, I had been to see a friend up near Portsmouth & Southsea station town, so the walk down to the South Parade sea front was a bit long winded and... long, on foot on a very hot day. When I arrived, I was waiting at reception for nearly 10 minutes as receptionist was on the phone. There was another receptionist on the other side of the desk but she didn't look very "available", nor did she beckon us over to her counter. However, another guest arrived 5mins after me and went straight to her counter to check in, to which she was suddenly readily available. Not a great first impression for a Best Western. Room and en suite bathroom was clean and tidy upon arrival. I nearly had a room with a sea view, albeit only at an angle. The room had nice big windows, plus my must-have blackout curtains(!) in a bright airy room. However my room was on the third floor and facing a building site; sure enough there were builders working from the early hours to late in the evening with noisy equipment, which I couldn't help but ignore on a hot afternoon requiring open windows for ventilation. Also to protect my dignity had to shut the curtains while getting dressing! The room also had an LED TV, standard tea/coffee facilities and shower gel, shampoo and hand soap in the bathroom. There was free wifi but fairly poor signal from my room. I slept fairly well as the bed was comfortable. Bathroom was fairly narrow, but well lit and everything worked well. It was nice to have a hand-held hair dryer in the bathroom which actually worked and was quite powerful! Unfortunately the shower head was too weak so took a long time to take a shower. On the whole this hotel was fairly average, décor was quite old fashioned inside, could do with a refurb. Also the location was a bit far from Southsea and Portsmouth town centres. Probably would not stay again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased most aspects of your stay were good, I am also sure our receptionist may either have not seen you as you said she dealt with other guest straight away or may have thought you were being assisted by her or his colleague. The construction on the adjacent land has a start time of 8 am and a finish at 5 pm so I will look into any additional hours they may be doing. We are carrying out refurbishments in all of our bathrooms at the moment and will move on to other areas of the hotel as soon as funds become available, best wishes, Chris Gilmore GM

"What is it with Best Westerns?"

2
26/09/2016

Stayed here for business and wouldn't again. I don't know what it is with Best Western hotels but I stayed in one in Wolverhampton and it stank of smoke. With a smoking ban in place I thought this would make a difference but they have decided to place the smoking area in the rear car park and then leave the back door propped open so that the smoke wafts in whenever there is a slight breeze!! Car park, as has already been stated, is ridiculous and good luck in firstly trying to find a parking place and secondly getting your car in said space. There seems to have been some attempt at updating everywhere but it still looks outdated although the rooms were adequate. This didn't really help as I couldn't sleep as the room temp was close to being the same as the surface of the sun with no way of lowering it. Needless to say I didn't sleep. Bar prices are too expensive and considering that you need to walk about a mile to find anywhere else I assume that they have a monopoly. Breakfast was ok with plenty of it and the staff were polite, although forgetful as when I queried the bill (too expensive) they corrected it and then promptly charged me the same again five minutes later! Overall if you can put up with all of the above then go for it otherwise stay somewhere else. Not a happy bunny.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your comments, I am pleased you found the room adequate and breakfast plentiful, we are an older hotel and do not have air conditioning but fans are available and the sea breeze you mentioned often helps. The smoking area provided is through the rear of the hotel and the door which has a request to keep closed is often hooked back by the guests concerned, this we close on a regular basis. Our bar prices are lower than the other larger hotels in the area and we do offer a happy hour every evening from 6.30 pm to 7.30 pm when prices are 25% cheaper. I do believe we offer a good product at a competitive price in all areas of the hotel so I am disappointed you did not enjoy your stay, best wishes, Chris Gilmore GM

"Dissapointing"

3
25/09/2016

This was not an over-night stay I would want to repeat. Parking is very limited, the spaces are on the small side and it's (apparently) not uncommon to find yourself blocked in by fellow residents who then have to be found if you need to move your vehicle. Our room was old and tired although some of the others in our party seemed to have newly decorated rooms so it's possible they have not got to the 1st floor yet? We had an issue with the sink in the bathroom which was blocked. It took two requests to get it looked at/fixed and when it was, the contents of the plug hole were thrown in the toilet and left there-when I showed the photo to the management they were not impressed. It was quire disgusting really; so was the black and moldy bottom of the shower curtain-no excuse there at all and to cap it off, the toilet seat came adrift from its fixings so sitting on it was interesting. Drinks in the bar were pricey (we were charged for water). There were several functions on that evening and the staff at the one we were attending were inexperienced-not their fault but management could perhaps look at this for future events? All in all it was not what we expected however our bill was reduced when we complained; I just don't like having to do that.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, You are almost correct in that we have started from the fourth floor down but some first floor rooms are now done, as your blockage occurred late on a Saturday evening no maintenance staff were available and the unblocking was carried out by one of our porters who forgot to flush away the residue, not acceptable I know, he forgot, but I am pleased it was cleared. I have passed on your other comment to our housekeeper. Chilled water is suppled on all bedroom floors and the ground floor by the lift free of charge, if you order bottled water from the lounge bar that is chargeable, we do monitor prices in the area and we are cheaper than all the other large hotels in the area. I am pleased you were happy with the Duty Managers attention on check out, best wishes, Chris Gilmore GM

"Needs updates"

3
25/09/2016

We spent two nights at the Best Western Royal Beach in Portsmouth in September. The hotel is an older hotel and is in need of renovation. There was a musty smell in our room and in the hallways. Daily housekeeping was fine, but the hallways need more work. Although there may be a desire to retain the old charm of the hotel, our bathroom's design was awkward and the painted plywood surround on the vanity area was not well done. The hotel does not have air conditioning but an oscillating fan was in the room and did help during the hot nights. The bed was comfortable enough, but the television location was also awkward and located on the desk on the side of the room rather than wall mounted in front of the bed. The small table and chairs were the other side of the bed and with the small television it would also make viewing difficult if you don‘t have excellent vision. On the upside, we had a corner room overlooking the sea. At check-in, reception's the instructions to the complimentary car park behind the hotel was made more difficult than necessary. The car park is compact and could be tight for larger vehicles and if someone blocked the exit. The location was good and about a 15-minute walk to the shopping district, Southsea Castle, D-Day Museum and Aquarium. This hotel is rated well by other guests and has lots of potential to be great with some updates.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found your room clean as I would expect and I will look into your comments, we are refurbishing as I write and hope you visit again and stay in one of those rooms, best wishes, Chris Gilmore GM

"pleasant, clean place to stay"

4
24/09/2016

we spent 2 nights in a 1st floor room overlooking the Solent. It was a pleasant view and as we had walked a long way for 2 days, sat and watched out over water. It was a warm room in evening, there was a fan, there was iced water in corridor if we needed it. the food was good. We ate in "bar" portions were too large for us but the taste was excellent. The room was exceptionally clean. For the charges, I cannot see why there are any complaints. Our main problem was the "car park". I have addressed that with hotel manager. He also was polite and understanding. we will certainly stay again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, we try to offer a good package at a competitive price which I feel we achieve, we are investing in new bathrooms and invest more in other areas as we can, best wishes, Chris Gilmore GM

"As good as always!"

4
24/09/2016

A return visit to this hotel. I found that the reception was very busy on arrival catering to the needs of a wedding party, eventually an additional staff member was summoned to deal with the queue waiting to get booked in. Found that the room, 417 (a single room), had been well prepared and benefited from a sea view. I had dinner in the restaurant where the menu offered a good choice of dishes, the food was well presented and very tasty. The staff were very attentive. Had a table by a bay window which offers views across the sea. The buffet breakfast offered a wide selection of well presented food and again the staff were very attentive. Once again I was well looked after and will use The Royal Beach again!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you enjoyed another stay with us and the team looked after your requests, best wishes, Chris Gilmore GM

"Lovely hotel for visiting the beach"

5
24/09/2016

I booked this hotel because it was the cheapest and I was visiting uni. A bit far for uni, 30 min walk each way but fine for me. Book direct with the hotel as it's cheaper than through a booking company. Hotel was clean, staff were friendly and helpful and my room was massive with a sea view. Bathroom was huge. Biscuits and plenty of coffee making items left out. Very comfortable and very handy for the south promenade. No issues at all. I would not hesitate at going back. Thanks

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the Hotel and I hope you stay with us again, best wishes, Chris Gilmore GM

"Poor start redeemed"

4
18/09/2016

The visit didn't start well We were part of a very large party booked in for a family party. A large number of the parties rooms were not ready at the advertised time of 2pm and the attitude of one of the receptionists was appaling. To be fair all the members of the group that were delayed checking in were given vouchers for a complementary drink. One. Of the staff then came over and told us the room was ready but on approaching the reception desk the receptionist with attitude said very rudely NO it's not. A few words were then had and I asked to see the manager at which said receptionist dissolved in to tears. When the manager arrived he was very apologetic and sorted the issue out and offered another drinks voucher. From then on things got better. We had booked a dog a friendly room and this was clean ,comfortable and had obviously been recently refurbished. The bathroom was well stocked with toiletries and towels the shower was hot and the flow was good. The public areas in the hotel were well appointed and the bar had a good range of beers (although daughter did say the house white wine was not particularly to her taste). We were at the hotel for a 60th birthday party and the DJ who was booked failed to deliver (he actually had a "celebrity tantrum and stormed off in a huff") but the hotel found a replacement who was pretty good (no mean feat at about 6:30) on a Saturday night in "wedding season". The party buffet was plentiful and enjoyed by all. The buffet breakfast was fantastic and all the staff with the exception of said receptionist were polite and engaging. There is a car park all be it not a big one and things are a bit tight but a car park in this location is a real bonus. Prices were reasonable so all in all enjoyed our stay Thanks very much

"Good Position on Seafront"

3
18/09/2016

This was our second visit to this hotel this year and not surprisingly little had changed. We booked a superior room which was large and with good views. Unfortunately the rooms do not have airconditioning and on hot days, which we had, the desktop fan is not sufficient. The room was like an oven and made for a very uncomfortable night. The female receptionist was extremely rude and left us standing for ten minutes, whilst she made several phone calls, and didn't even acknowledge our presence. When she did eventually book us in she was extremely abrupt and unhelpful. Fortunately the male receptionist we dealt with during our stay was the exact opposite, extremely helpful and polite. The hotel has a pleasant and comfortable bar with good sea views. The hotel is extremely well placed with a bus stop nearby with buses to Gunwharf Quays, The Dockyards and other tourist attractions.

"Holiday B&B accommodation for 2 nights."

5
17/09/2016

Very nice hotel with large comfortable room. Breakfasts plentiful and well presented. Staff pleasant and helpful. If visiting Portsmouth again would stay there. Car parking on site not brilliant, very tight.

"Car parking inadequate"

4
16/09/2016

Stayed for 3 nights in a queen size sea view room,very clean with a nice comfy bed but could do with a bit updating.good variety of food for breakfast and evening meal. Patio area at front of hotel if you want to sit outside but seating not very comfortable. Car parking inadequate few spaces at front,spaces at back but tight of you have a large car,only 2 disabled spaces at back but most of the time these where taken up by non disabled cars. When asking at reception about no spaces I was informed you cannot be guaranteed a space so it's a case of first come first served even if you are a disabled badge holder. Staff otherwise very friendly and helpful

"Wonderful stay"

5
15/09/2016

A really spacious, comfortable room overlooking the beach. Tea/coffee making facilities in the room and cold water dispenser in the corridor. Plumbing needs some attention. Quite a big step up to access bath (shower over bath), but a decent safety rail and non-slip mat. Huge bath sheets and ample towels. All the staff were really helpful and friendly. A good selection of food available at breakfast with good service. We also ate here on 3 evenings, the first was so good they kept our custom. Snack lunch in the bar one day was also very good and reasonably priced. Parking is very tight! Having parked we then used the buses from just outside the hotel. Would certainly be happy to stay here in future. They also accept dogs to stay.

"Previous ratings over-rated"

2
14/09/2016

First of all the staff was very very good and we thoroughly enjoyed our interaction with them. This hotel is famous in the the fact the in 1941 the Queen visited there and it seems like it has not been updated since. Not to be cruel but they simply need to update their facilities and do a much better job of cleaning. Our toilet flushed only half of the time only after you cranked the flushing lever 5-6 times. The pluming is very old and needs to redone. The sink still has the two faucets - one hot and one cold. Two night in a row the bar poured drinks in glasses with lipstick on it. This is a old hotel that is (was) quaint in it's day but is dire need of updating. Again the staff was very good despite the facilities.

"Great historic hotel on the sea side"

4
13/09/2016

I stayed at the Best Western with my parents and my partner. Classic hotel with outstanding historic background. Great service and excellent customer service, attentive and familiar. We stayed at the old wing: huge room with high ceiling and very decent en-suite bathroom. Very comfortable beds. It has been refurbished but it still has as very nice classic feel which we loved. My parents loved their room at the newer wing. They had slightly smaller room with great views. Very good breakfast buffet. Good stay. we really enjoyed.

"Perfectly fine hotel"

4
12/09/2016

If you are in Southsea this is certainly somewhere to consider. Recently refurbished rooms (the one I had) has some with sea view. Comfortable and clean, but two miles from Portsmouth if you want to go to the old pubs. Car park at the back, and lifts to all floors. Will stay again if in the area.

"Saturday night NOT alright"

3
12/09/2016

The room was fine, we were only staying on the Saturday night to get the ferry early in on Sunday morning. We asked about eating in the restaurant, we could if we wanted to wait until 20.45 for a table, but were told we could eat in the bar. We thought that would be fine but when we went to the bar we struggled to find somewhere to sit and the noise was horrendous. It appears that there were weddings taking place and the wedding parties have to wait in the bar until the room is set up for the reception. If we had been informed of this we would have gone out and found somewhere else to eat. We also had a room at the back of the hotel and had the smell of cigarette smoke coming in through the bathroom window and heard the disco until midnight,

"Very enjoyable stay"

5
11/09/2016

Many thanks for a very enjoyable week as part of a coach party. Staff very professional nothing to much trouble, food excellent, plenty to do within walking distance of hotel with plenty of local buses if needed, our first time in this hotel so would definitely look at staying again in the future

"Great Staff"

4
10/09/2016

Stayed here for the third time in 10 years. Refurbished rooms excellent but because I'm older now difficult to get in and out of bath to use shower. The bath sides seemed very high. Reception found me same sized room with a walk in shower which although tiny was much safer to use. Car parking was a nightmare because the car park was full and one guest had blocked the exit. Really enjoyed (not) reversing all the way out. Breakfast was very comprehensive and nicely cooked. Some confusion as to whether skimmed milk was available which I was still not sure about after 4 days. Dinner was again very good, but choice did not change. This meant that the dinner on the day of my ruby wedding anniversary was a big let down. The following two days a car very meal was offered which was really very very good. It seems that when the hotel has wedding receptions normal residents are offered only the standard a la cartel menu which is limited. When they have specific groups for dinner, residents are offered the meal prepared for them. Is roast turkey, pork steak pie. So although I had a comfortable stay I rather felt my anniversary had been less good than my previous experience of the hotel had promised. I also felt that standard guests were regarded less highly for dinner than larger parties eg Texas Dance Troupes or large social groups from Isle of Whight. I'm sorry if that sounds harsh but it's the perception I was left with compared to my previous stays. On a more positive note, the reception, restaurant, bar and domestic staff were first class. I doubt I shall return

"Friendly proffesional run Hotel, very British, very good."

5
10/09/2016

I had to rebook my room due to changes from my side, this was no problem as the man on the reception Toms Nimanis was friendly, very helpfull and a true proffesional who is perfect for the Hotel business, he made our stay at this very oh so British gem of a Hotel with history and style a real pleasure. The rooms are spacious and the Hotel is basicully as good as on the beach, and you are 10 minutes drive away from the main attractions in Portsmouth City. Would stay here again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel and team which I have copied out Toms, I hope we can accommodate you again in the future, best wishes, Chris Gilmore GM

"I enjoy it here...."

4
09/09/2016

We have been here a few times before, and it does'nt disappoint. It was slightly different this time, in that our evening meals were served in our function room as opposed to the restaurant, but the food was still very good( always hot, which is not always easy when dealing with large numbers of people). Breakfasts were still served in the restaurant and were as good as ever - buffet style with TONS of choice. There is certainly no need to go hungry in the morning! Room was excellent (no.202). Overlooked a building site, but with a view of the sea to the left. Large room, and a good-sized bathroom. Very comfortable bed,etc. All staff were very helpful and polite, always with a smile. I don't normally drink/buy wine in hotels, but the price here seemed a little high although I could be wrong. Price of beer was as per the norm in Southern England. Overall, looking forward to returning here next year. Wonder if the pier will be open then???? Parking is the problem here when multiple/large functions are taking place, but this is outside of the hotel's control.

"Wonderful stay."

5
07/09/2016

A beautiful hotel, really charming overlooking the Southsea beach. Rooms were clean and had everything you needed. On the second day of our stay a lovely lady called Gail on reception upgraded us to a sea view room. The view was amazing and the room and bed enormous. All the staff we came across were really nice and polite and helpful. The food in the restaurant was really good. Would recommend this hotel to family and friends without hesitation.

"Not For The Disabled !!!!"

3
05/09/2016

The hotel really looks elegant from the front BUT the wheelchair access is the tradesmans entrance at the rear. You have to negotiate a very steep ramp and then travel a series of very bleak corridors a very small lift,the wheelchair just managed to get in the lift and I was so glad that my wife is only a small woman as she would not have been able to get in. For what you receive at the hotel for a room is the basics. The hotel advertises trouser press and iron and ironing board as standard so was surprised to find neither,when asked we were given the board and iron but was informed that they have no trouser press. I was really surprised for an average of £93.33 per night and NO breakfast the rooms would at least had a mini-fridge. The drinks were very expensive and added to that the mens washroom had 5 steps and two doors to negotiate again not good for the disabled. On a positive not I do applaud the reception staff who were extremely polite and helpful and I thank them

"Birthday Party and Overnight Stay"

5
05/09/2016

We chose this hotel for my birthday dinner party as we were very impressed with the position of the hotel, the decor of the function rooms, the overall appearance of the hotel and the very positive attitude of the functions team. The whole team ensured my party went well, the waiting and reception staff are all friendly, polite and nothing appeared to be a problem for them. Our overnight room (4th floor, dual aspect, overlooking the sea front and promenade) was clean and tidy and tastefully decorated. The food for the evening party was well presented, cooked properly and of generous portions. Breakfast was most enjoyable with a wide variety of hot or cold choices. Once again the restaurant staff were cheerful, professional and most helpful. We would gladly stay at this hotel again and have no hesitation in highly recommending it as an ideal place to stay in Portsmouth.

"Victorian elegance that allows dogs"

5
04/09/2016

The Royal is a magnificent hotel with a spectacular frontage to Southsea promenade. A beautiful corner building which has been well maintained and recently redecorated to a high standard. The restaurant was surprisingly good and the a la Carte comprehensive, we arrived late and had an excellent meal and as I am Gluten Free it made an excellent impression on me when I was told that just about all of the items could be amended to be Gluten Free. I was even offered a heated GF roll with my dinner. The staff were all very polite and could not do enough for us and our little dog. Indeed not the normal scruffy annex or dowdy small room at the back of the hotel, which is the norm in our experience, but a fine spacious double room on the fourth floor facing the sea. In the reception area there was a dog water bowl and we had access with our pet to most areas of the hotel. A very enjoyable stay, central location and we will be staying again.

"Beside the Sea"

4
04/09/2016

The Royal Beach Hotel is in a brilliant position across the road from the promenade which has plenty of benches for those who like a rest en route! Very close to a park with lots of amenities - mini golf,tennis,children's play area, boating lake, rose garden, cafes. The local bus service is great only a few minutes walk away very frequent and if you are a senior free! We left the car in hotel car park and use the bus into Portsmouth about ten minutes away. Ferry to Isle of White good trip and ferry to Gosport also good. Food in hotel very good plenty of choice and nicely served.

"A treat by the sea"

4
02/09/2016

Great location for the ferry to France. We were lucky to find a space in the car park. Staff were friendly and helpful but our keycard didn't work twice which was a pain. Room was lovely and quiet, had a great night's sleep. Doggie was welcome phew. A bit expensive for my usual budget but as a treat it was worth it.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, we have had a few problems recently with our key cards but I am pleased overall it did not affect your impression of the hotel overall, best wishes, Chris Gilmore GM

"Work visit "

4
30/08/2016

Nice hotel, would benefit from describing directions to parking at rear as not straight forward. Staff very pleasant and attentive. Restaurant well run and menu to meet all tastes. Prices for drinks a little steep but in keeping

"Good base for IOW and Portsmouth"

4
30/08/2016

Friendly, helpful staff who remembered you - especially the breakfast team. Clean, airy rooms with lovely high ceilings. Nice touch having little packets of biscuits included in the tea/coffee set. Will definitely be returning.

"I will be back."

5
27/08/2016

Just come back from a week at the Royal Beach Southsea.I go year after year.Always promised to take my grandson.My husband has passed away and he said our grandson would luv it there and he did.We love all the hotel and Southsea has to offer.Pier infront of hotel,beautiful park at the side of the hotel and the beach just over the road.Stunning views of the Solant and the Isle of Wight.Loved watching the ship's going in and out of port.So much to see and do.The Southsea castle,Pyramid Swimming pool,The DDay museum and the Blue Reef Aquarium.Just futher down the same side and you meet the fun fair.All within easy flat walking distance of the hotel.Buses into town are every few moments from just down the road,2minutes walk from hotel.Gunwarf keys is a brilliant must for all you shoppers,with loads of famous names Outlets stores and bargins to be had.The Spiniker Tower and the Royal docks are a must.There's just so much more to see and do.Me and my grandson will be back.

"Great hotel"

5
27/08/2016

We spent a lovely three night break at the best western Royal beach. The room was very comfortable with all the thing you would expect in a hotel room, plus a wonderful panoramic sea view. The breakfast was excellent with a wide choice of quality produce to choose from. The staff were very helpful and friendly. Didn't use the car park as we traveled by train, which worked very well as all amenities are within walking distance, or a short bus ride. Would stay again.

"Absolutely charmed"

5
26/08/2016

Lovely friendly and helpful employees, nice bar and restaurant, smashing little room. Absolutely charming. There's something really English about a place like this. The big impressive fittings, the uniforms, the wonderful service, big lounges with big sofas. Loved it.

"Lovely Place to Stay"

4
26/08/2016

We stayed here for one night. Arrived late afternoon and were told that we had been upgraded to a sea view room at no extra cost. We were directed to the car park at the rear of the hotel and parked ok, albeit a little tight in places. Ideally situated for a lovely walk along the seafront and into Southsea. Our room was large an spacious, and the bed very comfortable. We ate in the restaurant in the evening. We were told we could mix and match from the carvery, bar menu and a la carte menu, which we did. Food very good, service very friendly and attentive. After a good nights sleep we had breakfast. Again, service was friendly and efficient. The food was good and there was plenty of choice. Would stay again if in the area, and would look at outher Great Western hotels in other places.

"Historical hotel but with very small car park that is full very quickly."

3
25/08/2016

I went to this victorian built hotel with my parents to celebrate their wedding anniversary. This hotel is situated next to the south parade pier that was closed for repairs during our stay, which we did not mind so much as it was very peaceful and relaxing for all of us. At first, there is a misunderstanding as we hoped to get a sea-view, but because it was a late booking and it was done via an agency, we were unaware that there is a £15 advance payments fee for a sea-view. We could not get this as all were taken so tom, the person who helped us at checkin offered a room close to the lift and provided a room with a partial sea-view. He also helped provide a room for him to be near my parents. Their room by the lift was very useful as they have mobility issues. The double bed were partly soft and comfortable and provided a good sleep for us after our long drive from Sandhurst. The bathrooms were great and I liked the sea kelp shampoos and gels provided that gave a mild orangey smell. The only drawback is the small car park at the back of the hotel and there is only 1 disabled bay placed right by the entrance and exit. Steering and manoeuvring in this car park is very stressful, especially if you have a larger car and it is all on a first come, first serve basis that makes finding a parking space very tricky to find. There are so other car parks available, but charges apply. If coming to Portsmouth and Southsea, it is best to use the bus via park and ride because their prices are much better compared to car parking alone. Breakfast can be included in the booking that comes in a buffet located in their restaurant, the ark royal. Breakfast food in here is great but you have to pay an extra £2.50 for kippers and smoked haddock as well as breakfast delivered using room service. We also had dinner here too, I had scampi and chips and a chocolate tart for dessert. This food comes from the Illustrious bar but you can also have it at the Ark Royal restaurant as well. Ark Royal lunch and dinner is a la carte and it is very pricey. Sometimes it is best to have dinner at the bar or restaurants outside, although you may have to drive to get there. Overall our stay in this 3 star hotel has been very pleasant, the staff despite their accents were very friendly, helpful and understanding. If you are not on a tight budget and just want to have a relaxing time eating ice-cream and viewing the sea, then this is the hotel for you. Children are also welcome here and the rocky beach is very close to the hotel. Sorry but you will not find any sandy beaches here. This hotel has much historical background and there is much to see and do in the surrounding area. If you need anything specific, it is best that you contact the hotel directly in advance, even before you even make a booking here. My elderly parents enjoyed their stay very much and I am honoured to have shared it with them.

"Very comfortable well situated hotel"

5
24/08/2016

I stayed for 3 nights in August with my elderly mother. Room was spotlessly clean and well ventilated so stayed cool despite heat outside. All staff very helpful. We ate in the hotel and food was delicious. Would definitely come again. Wonderful sea views too!

"Return visit"

4
23/08/2016

We visited the hotel again for our annual dance weekend away . The hotel was as good as ever . The food is really good with delicious vegetables and desserts. The rooms are very clean and comfortable and all the staff friendly and polite with the exception of one young lady on reception who had "attitude " ! .look forward to returning next year

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you found almost everything as before, I will look into your comments and hope you visit us again soon, best wishes, Chris Gilmore GM

"Very Tired Decor"

2
23/08/2016

The hotel staff give help when asked, though they don't (& didn't) put themselves out! The room we had (216) was a good size, though seriously in need of modernisation. The corridor outside the room has a stale smell, as if it was in need of a deep clean. The coffee in the room was extremely cheap so after one cup, I avoided it. The bed was also very hard and made it difficult to get a good night's sleep. When paying for the 2 nights, the receptionist took our money, gave us the receipt, then walked away! She didn't ask us if we enjoyed our stay, or wished us a safe journey home. We got the feeling that we weren't valued guests - just give us your money, then get out!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, we are refurbishing the hotel as I write and the corridors were completely re carpeted and painted 6 months ago so I am disappointed by your comment, the coffee in the bedrooms are a choice of Kenco smooth blend and Nescafe decaffeinated which is a standard hotel brand. I have passed a copy of your comments to our reception manager to help improve the service offered by our team, best wishes Chris Gilmore GM

"ROYAL BEST "

4
22/08/2016

I had a lovely visit to this hotel due to a Navy reunion I was attending. I arrived early and it wasn't a problem to put my bag in the managers office, while I waited I ordered the club sandwich from the bar menu which was awesome. On the Saturday i ordered the ribeye steak again i wasn't disappointed it was lovely. Staff were friendly and helpful on the whole my only negative was with the main reception staff not giving you their full attention whilst checking out but I'm maybe to critical as there was a wedding on. But I have to say if I'm ever in Portsmouth again I will have no hesitation in using this grand place.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am delighted you enjoyed your bar and restaurant meals with us and found the team helpful, best wishes, Chris Gilmore GM

"Leisure"

3
22/08/2016

Parking was the biggest problem with this hotel. In addition there was a wedding party on during our stay and this compounded the issue. For someone who was accompanying a person with mobility problems it was just a headache. The food was really good as was the service. Most of the staff were friendly some seemed stressed.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, parking is limited at the hotel but we try our best to accommodate as many guests as possible, we have a new design for an accessible entrance which we hope to have completed by the end of the year, with regard your staff comment we always try to ensure we have enough team members on duty to deal with the volume of business for that day so I hope they were not stressed, best wishes, Chris Gilmore GM

"A Pretty Hotel, with a pretty view."

4
22/08/2016

This is an old hotel, like some Best Westerns are; but it's really Home from Home. I found we had to watch the pricing of the meals, because all wasn't explained to us, and room service was expensive too. The beds were rather hard, but the sheets and towels, crisp and white-clean. The staff were all helpful, even though some of them didn't have much English. A very happy stay all in all. Worth it - I'll be back.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found the bed linen crisp and clean as I would expect and the team were helpful, I hope you stay with us again, best wishes, Chris Gilmore GM

"Midweek Break"

5
21/08/2016

Stayed here 4 years ago & promised ourselves that we would return. We were not disappointed! Arrived at 13:00 & our room which that was more than sufficient was ready for us. Receptionist knew what she was doing & offered us help with our bags if we wanted. Breakfast was excellent (the bacon was the best I've ever had in an hotel!) We eat in the restaurant on one evening. Table booked for 8:30 but we got delayed in town (shouldn't have had that extra drink in the pub). Got there 20 odd minutes late but the waitress & chef told us not to worry & we had a couple of very good meals. Plenty to choice from a large menu. Hopefully it won't be another 4 years till we return

"Superb Hotel"

5
15/08/2016

I haven't stayed at a Great Western Hotel before so I wasn't sure what to expect. First of all the location/view to the beach/sea was most perfect. Although my room was a single and at the back of the hotel the dining room provides plenty of window space to view the beach and prom. There is free parking on the side streets around the hotel. The check-in was very good and the receptionist providing an excellent welcome. I was on the third floor in room 330. The room itself was single occupancy only but was spacious enough in my opinion for the one person. Just be careful of the door as it opens into the fixed wardrobe. The room was clean and tidy and all things listed in the hotels guide were available in the room, Wi-Fi, drinks facility, TV, hairdryer is fixed in the bathroom (usually in hotels I would have to ask for a hairdryer so was most surprised) Not a power shower but worked adequately and was just as powerful/hot. I didn't eat in the dining room in the evening but the breakfast service was good. Quiet time when I went down so got a window seat (as mentioned above) great views. Hot pots of tea/coffee brought over to the table. Breakfast was a mixture of fruit/yoghurt/cooked breakfast/cereals/pastries/toast with preserves etc. Food was being rotated adequately even though it was quiet so I was most pleased about that. Overall a great first time at Great Western Hotels and I would definitely be staying again in this particular hotel when visiting Portsmouth again.

"Great veiw"

4
13/08/2016

Very clean room view off the sea was two die for only thing negative as a housekeeping supervisor after stripping bed in the morn two help the staff the zip and link beds were not zipped together and had moved apart I mentioned this two reception on our departure will definitely go back if we visit Portsmouth again

"Wedding"

5
13/08/2016

What can we say about the royal beach hotel we had our wedding reception their itvwas beautiful the people are friendly the service great and food was beautiful would recommend it to people who are getting married

"Excellent stay!"

5
11/08/2016

We had a great stay at the hotel before catching our ferry to France. As my husband was in hospital we had to change the date of our stay and the staff were extremely accommodating. When we arrived we had been given a lovely sea view room for no extra charge. We thought that the hotel was excellent value compared to others in the area. The staff were friendly and helpful. The room was clear and very comfortable. We had a large bed and great extra bed for our little boy. We had a lovely view towards the sea which was a bonus. We didn't eat in the hotel but there is that option. We would highly recommend this hotel if you are staying in Portsmouth.

"Very friendly and helpful staff"

5
11/08/2016

The staff were very friendly and could not have been more helpful. The bedroom was small but very well equipped, plenty of drawer space, which makes a change from some we have stayed in. The bathroom and shower were very good and the bed really comfortable. We stayed at the hotel for two nights and the location was ideal, good walks and bus routes, The breakfast was good ,plenty of variety.

"Outstanding - The best of the bunch!"

5
09/08/2016

We have just returned from a 4 day break in the South East, staying at a different hotel each night and we have to say that this hotel surpassed all the other hotels that we stayed in over this period. The hotel was clean, ideally situated and the staff were all pleasant and very helpful....especially at breakfast where the staff were outstanding and the breakfast was the best ever! The staff are a credit to the hotel and a special thanks to Alicia on reception for her assistance. We will certainly stay here again in the not too distant future. Thank you.

"Miss lollichon"

4
07/08/2016

We booked two nights here f9r a middle of the week break to relax and catch up with family . Overall everything was really wonderful service bed was a little small for a double bed far too many pillows but great shower. Breakfast was very relaxing with nice views. The location is perfect for all the touristic sites and little cost to get around. We were lucky to have good sunny weather definitely a hotel in would go to again :)

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you enjoyed your stay with us, the queen sized beds are all in our sea view rooms so I hope on your next visit you can book one of them, best wishes, Chris Gilmore GM

"a great stay"

5
07/08/2016

great location, wonderful sea views, comfortable rooms and bed especially, all very clean. Helpful staff, enjoyable food, good menu and very competitive prices, an excellent choice for families! there is a good local bus service, lots of shops and museums nearby, would go again!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review of the hotel and team which I have copied out to all, I am pleased you found everything to your liking and hope you can visit us again, best wishes, Chris Gilmore GM

"Mon - Fri break"

4
05/08/2016

The room we had was very comfortable, it had a safe and an iron and ironing board. The room was clean and well kept. The towels were of good quality and size and were clean every day. The food was all buffet style (breakfast and evening meal) with plenty of choice. The staff were tentative and polite and nothing was too much trouble.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you found everything to your liking, I will pass on your remarks to the Team, best wishes, Chris Gilmore GM

"Regular visitor to this lovely friendly hotel"

5
05/08/2016

I have been staying at the Royal Beach for several years now and although I'm always there on business I always feel like I'm having a little holiday break. The main reason bring the staff! Several staff members have been there for years and remember us at every visit which creates the personal touch. They are very helpful & friendly. The rooms are lovely and spacious especially the ones at the front over looking the sea..... The bar is a friendly area to meet, drink, watch TV and/or eat. The restaurant is lovely with massive chandeliers and lovely views out the windows to the sea. The evening menus has a wide range of foods and I'v never been disappointed with either the food or the attentive waiter service. BUT my favourite part is the breakfast... Plentiful !! Help yourself to s wide range of foods but the full cooked breakfast is my favourite ????. Suitable for those travelling alone , families and a favourite with coach parties. I would strongly recommend this hotel

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel, Team and services we offer, it is always pleasing to receive good feedback from regular guests, best wishes, Chris Gilmore GM

"Good stay at Beach Hotel"

4
04/08/2016

We stayed 2 nights in a spacious room with a real bathroom on the 2nd. floor at the back of the hotel. No sea view, then we didn't ask for one, so no road noise either. (The main road runs between the front of the hotel & the beach.) There is plenty of ventilation through the windows but no air conditioning. The hotel is very clean & the staff friendly & helpful. The buffet breakfast was excellent with a large choice including extra cooked items to order. The entrance to the carpark at the rear of the hotel was slightly difficult to find, & I don't think it is large enough to accommodate everyone. Buses to Gunwharf Quays, Dockyard & Spinnaker pass by the hotel. We would be happy to stay here again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, Portsmouth has a lot to offer visitors and I am pleased you enjoyed your time here, best wishes, Chris Gilmore GM

"Great Hotel and rooms combined with fantastic staff"

5
03/08/2016

I recently visited the Royal Beach Hotel in the tranquil sea front at Southsea. What a fabulous friendly and clean hotel. The rooms were clean and tidy and decorated to a high standard, great work on the new bathrooms. The restaurant was excellent and the staff catered for my every needs, along with the friendly, enthusiastic staff this made the meals a pleasure. The reception staff were a pleasure to meet and it was clear this was going to be a good stay, just by the way they conducted themselves. The icing on the cake was a safe place to keep my bike, many thanks. I must say thanks to all the staff and the hotel for a brilliant stay and I'm sure I will be returning again in the very near future, 10 out of 10 to all.

"Worst Western!"

2
02/08/2016

Stayed here for one night on business - have to say the only really good point is the location which is right across the road from the pier and beach other than that, there are many sour points: 1: I'm not convinced the bed linen was clean at all and thought the bed had simply been made from the previous room occupant! - the sheets did smell a bit funky to say the least 2: The room lacks air conditioning and was so hot I couldn't sleep - with the windows open too which made the room noisy particularly the activity outside which started early 3: The fire doors in the corridor were not spring loaded and therefore every time a person staying on the same floor went through them, they made a loud bang as they slammed shut - you try sleeping through that! 4: The bathroom had long black hairs stuck to the tiles in the shower - clearly not mine! 5: Speaking of the shower, it was a dribble at best 6: The Hotel / room is very tired and in desperate need of an overhaul / upgrade 7: The car park is small and awkward to navigate - I was blocked in and it took me over 1/2 hour to find the culprit so I could leave! The only plus point was the new fluffy white towel in the room which was negated by the dribble shower mentioned above. On balance and despite the relatively cheap price (For a Sunday night) and the location, I don't think I will be staying at the Royal Beach again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I was concerned deeply by your comments as our standards of cleanliness as in previous reviews are extremely good, having spoken to the housekeeper and maid responsible for the remake of room 223 on Sunday morning they both confirm the room was freshly made up and inspected, I am unsure why you did not contact reception to discuss the points you raised when we might have been able to deal with them especially the linen. Whilst in the room I checked the shower pressure and whilst the bathroom has not yet been refurbished with a new power shower, the water pressure provided a more than adequate flow not a dribble. The car park is designed to afford the most spaces possible and I am sorry you were delayed by an inconsiderate guest. I find it disappointing when we read negative comments that were not communicated to us at the time but would also allow the duty management the opportunity to put right, regards, Chris Gilmore GM

"Royal Beach Hotel"

5
01/08/2016

Well, what a cracking little find! ....I was a bit dubious when I booked this hotel as it only has 3 stars but it was near where I wanted to be and thought for one night I could put up with it. Well just goes to show doesn't it that you shouldn't believe all you read. I was really pleasantly surprised! This hotel has a lovely welcoming feel and our room was delightful. We had a sea view room, which was very large and in the bay window was a little table with 2 chairs. It was so nice to sit there and people watch walking or running up and down the promanade and watch the boats sail by. The bathroom was spacious with toiletries and soft fluffy towels. Breakfast is in a lovely grand room with crystal chandeliers and there was so much choice, I had the full English and sat at a table by the window looking out to sea. Outside the front of the hotel is a small seating area where you can sit with a drink if you wish. The hotel is opposite the pier which is in the process of being renovated. Canoe lake is just 1 minute down the road where you can sit with an ice cream or there are a couple of cafes. Also, there is a beach cafe that serves fresh fish caught that day and your as near to sea as you can be without getting your feet wet. I will definitely come back to this hotel again with no hesitation , it offers good value for money and the staff are helpful and friendly . See you soon!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which I have copied out to all the team, we try to offer a better than 3 star package for a 3 star price so I am pleased we delivered on this occasion, or breakfast buffet is we feel extremely good value and I am pleased you enjoyed it, best wishes, Chris Gilmore GM

"Great stay at The Best Western"

5
01/08/2016

My wife, myself and our son stayed here for 5 nights and all I can say is what a great and welcoming stay we had. We had triple room on the top floor which was overlooking the sea so that was a plus. Ok so there isn't much parking space, which I knew beforehand as I phoned the hotel prior to my stay to which they informed me that it was a first come first serve. The room was very spacious and spotlessly clean. The breakfast was amazing and the staff were very accommodating. There are fresh water machines outside the lift on every floor and I would definitely stay here again if I visited Portsmouth in the future. The Griffiths family

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review of the hotel and team, I am pleased your family had a good stay with us and hope you visit again soon, best wishes, Chris Gilmore GM

"Tired hotel in need of aircon"

3
01/08/2016

My husband and I stayed with our three children at this hotel. It was a very mixed experience so I will list below what worked and what didn't for us. Good - the family room was very big / everything was spotlessly clean / the beds were comfortable / the bathroom shower had good pressure / there was a safe in the room / the breakfast was very nice and the staff in the restaurant were very welcoming. Not good - the car park was so tight it was a nightmare for a family car to navigate / the receptionist was not very friendly or welcoming on arrival / the room lacked things like bedside lamps / the bedrooms were hot and airless / the windows were very poor - difficult to open and providing little sound insulation / the room overlooked a busy road and so it was incredibly noisy throughout most of the night. The upshot of our stay was that we all had a very disturbed night because of the heat and the noise and had to cut our stay in Portsmouth short because we were all so exhausted and overwhelmed by lack of sleep.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am disappointed you were unable to get a satisfactory nights sleep, I am unsure which room room you stayed in but it would appear to be our family suite on the second floor, this room has secondary glazing to the main bedroom which should have prevented any noise but combined with the warm weather I can understand if you left the windows open. If you mentioned this to us during your stay i feel sure we could have come up with a solution to your issues which would have enabled you to stay longer, if you would like to stay again in the future please contact me directly to ensure you have a pleasant experience, best wishes, Chris Gilmore GM

"Great location - but shame about the bedding"

4
01/08/2016

This hotel has plenty of free parking. It's across the road from a pebble beach and has amazing views if you're lucky enough to get a room at the front of the hotel. The staff were pleasant and efficient. Room was clean and spacious but they really need to improve the bed linen! It was cheap, rough and worn in places. The pillows were like putting your head on a paving slab to be honest. Such a shame. Breakfast was good (which was welcome after such a bad night's sleep) with plenty of choice. Good quality fare and kippers on demand! I would recommend this hotel again, but would perhaps take my own pillow next time!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review of the Hotel, we recently purchased a hundred new pillows but I have asked our Housekeeper to do another pillow audit following your comments and to ensure the linen reject system is working properly as tired bed linen is unacceptable. I am also pleased you enjoyed our buffet breakfast, best wishes, Chris Gilmore GM

"Great location "

4
31/07/2016

Stayed 1 night to visit the Portsmouth historic dockyard. I had a quiet spacious double room overlooking the back. It was very clean with plenty of tea/coffee supplied. The bathroom was refurbished to a high standard and was spotless, with generous white fluffy towels. All the staff were professional and courteous and free parking was available at the rear. Located opposite the pier with a bus stop nearby with easy access to the Spinnaker Tower and dockyard. I didn't have breakfast so I can't comment on the food.

"Good, apart from parking and a wedding party"

3
31/07/2016

As hotels go this was good for the money through booking.com, room was fine, very good selection for breakfast, nice location with an easy 10 minute walk into Southsea central area along Clarendon Rd. for a choice of places to eat out in the evening. Over 100 rooms and parking for less than half means you could have quite a bit of a walk or need to be very lucky with finding somewhere to park. The guest arriving after us was unhelpfully told "on street parking is available" when they explained they couldn't find anywhere. As a wedding/party venue I would recommend asking for a quiet room. We suffered the bass thump of a wedding disco until late, despite being on the 3rd floor.

"Great location, spacious clean rooms with fab views, lovely staff"

4
31/07/2016

A large imposing hotel right on the seafront in Southsea near the canoe lake. Wonderful sea views from most rooms and all are very spacious and very clean. Breakfast is very reasonable for the price charges and includes lovely sausages and bacon! Staff were all very friendly and Toms at reception gave us a wonderful welcome. Free parking if a little tight though understandable is a real bonus. Wifi worked well on all floors. All in all a very good stay

"Lovely hotel, lovely location and fabulous staff"

5
30/07/2016

This is my third year of staying here and my family and dog love it. In the morning, I can take the dog for a walk before too many people are up, as it is across the road from the prom and beach. The rooms are large, clean with everything we need. It has a green rating on using bio waste for the boiler to power the hotel, which is a very conscientious decision, when leading by example as a company in trying to reduce the carbon footprint. I love the restaurant and the stunning chandeliers modelled on the titanic chandeliers. The staff are very helpful , friendly and accommodating. Thank you to all the staff for helping to make our weekend stay a lovely one.

"Great location, great staff"

4
29/07/2016

The location of the hotel by the beach in Southsea is great. The seafront walk to the castle, and on to Portsmouth begins across the road. The staff were friendly and helpful. The refurbished sea view rooms are clean and spacious.

"A nights stay after watching the America's Cup"

3
28/07/2016

A very reasonable and pleasant hotel with friendly staff. The decor is a little old fashioned and there were lots of meeting rooms with equipment and chairs left out side . Our room was very large with a good sized bathroom and a glimpse of the sea. Breakfast in the morning was buffet style and very good

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I hope you thoroughly enjoyed the Americas cup weekend, we have an overnight team to refresh function rooms so I am unsure as to why chairs etc were left outside these areas but due to the business levels they may have been running behind schedule, the breakfast buffet is very popular and I am pleased you found it enjoyable, best wishes, Chris Gilmore GM

"Not Happy"

2
27/07/2016

Booked through Booking .com and it said on the confirmation " on site parking available no requirement to book ". Not true told to go park on the street near the hotel if I could find somewhere. I couldn't. Went back to the hotel 30 minutes later and they found a stupidly narrow space in the car park several cars were already blocked in an the chaos next day would be awful. Breakfast was free the next day as a result of this debacle that was pretty dire to of I say " breakfast buffet " the words cold and rubbery bring shudders to any guest.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your stay with us, We have asked Booking.com to advise guests that parking is limited and on a first come first served basis, they have still not reacted to our request and I agree is misleading. The breakfast buffet is very popular and we receive very good feedback so I am disappointed you did not enjoy the experience, best wishes, Chris Gilmore GM

"Brilliant Weekend"

5
27/07/2016

We would thoroughly recommend this hotel. This was a birthday present for my husband to go the America's Cup weekend. When I rang and asked if their was any chance of an upgrade to a sea view room, the staff went out of their way to accommodate us. Luckily for us - we were and to upgraded to a sea view room. The room was very big and nicely decorated. The full English breakfast was excellent in the morning. Plus we felt the cost for the quality of the hotel on such a busy weekend, was reasonable. We would stay again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review, I am pleased we were able to accommodate your requests and that you enjoyed your time with us, best wishes, Chris Gilmore GM

"Lovely hotel, great room, excellent staff!"

5
26/07/2016

Considering it was Americas Cup weekend and the fact that the hotel was hosting 3 weddings the hotel was great in all respects. The staff welcomed us, sorted out our rooms and even offered us a complimentary drink as the room wasnt ready - what mre can you ask? The room was big and bright with superb sea views, we loved it and will return whenever in Portsmouth.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel and team, We were extremely busy during the Americas cup weekend and I am pleased we continued to deliver a good service to all of our guests, best wishes, Chris Gilmore GM

"Great Hotel in a Great location"

5
26/07/2016

Despite having to cut my stay short from a week to just 3 days, my stay was extremely pleasant with all staff being very polite and helpful. The only criticism I had was that on a couple of occasions I could not park in the hotel car park despite having a blue badge. I didn't make a complaint as I was still able to park close by on the street.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the Hotel and team, we are creating a new blue badge area which should help with parking in the future so I hope you come ad stay with us again, best wishes, Chris Gilmore GM

"Good location"

3
26/07/2016

We chose this hotel for its proximity to the Americas Cup venue. The staff were excellent and the front desk in particular. The hotel is very much as expected older Best Western decor wise, always an interesting colour scheme!!!! Bedroom plenty big enough and a good view of the Southsea Pier and out to sea. Traffic a little noisy and with the windows closed the room got quite warm as there was no aircon but a small electric fan supplied sufficed. Breakfast buffet was good and again the staff were also good. The hotel car park is a bonus particularly at busy times.

"Very Good Value For Money"

4
26/07/2016

The hotel's location is wonderful - on the South Sea promenade. It is 150 years old but very well maintained. The breakfast is very good and reasonably priced and is served in the main restaurant that overlooks the sea - beautiful. The staff are very friendly and bar food is reasonable. Hotel is very close to the bus terminus with buses going to the town centre every 10 minutes. Very efficient service. Only disappointment was the bed which was very small. We travel extensively and are are used to having either 2 x 3 ft twin beds or one large bed in the room. Room was also very warm since the temperatures were in the 30's. However a small fan was provided which helped somewhat. We asked for an extra single bed to be put in the room (which was quite large), but were informed that that was not possible. The room was also quite noisy at night due to some machinery (generator ???) in the central shaft. We would like to go back again, but next time we will ensure that the bed is a big one and that we book a sea view room!

"Good Value For Money"

4
23/07/2016

The Royal Beach Hotel dates back to the Victorian era and is currently a Best Western hotel located on the seafront opposite South Parade Pier which is currently being refurbished. We had a large room on the side of the hotel, with 10 foot ceilings and a large bay window with a fabulous sea view. I should note that the sea view may not be there much longer as a block of retirement flats is under construction next door. The bed was comfortable. The bathroom was small and the shower never worked properly, either too hot or cold, so it was easier to take a bath. The bath was long and deep and great for soaking in. There is for wifi in the room and a free carpark for residents. We never made it down for breakfast, but did have nice sandwiches in the bar for lunch one day. The staff were always friendly and helpful, and were able to provide me with a hairdryer when mine stopped working. We slept well but the construction site next door woke us at 8am even on a Saturday, so I would give this hotel 4 stars instead of 5 because of that. Not the hotel's fault, but I would have preferred to sleep in. All in all we had a good stay here.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review of the hotel and I am pleased you enjoyed your visit to Portsmouth, we are refurbishing bathrooms at the moment with the introduction of more powerful showers so apologies you had an issue with yours. McCarthy and Stone the developers of next door are meeting here tomorrow and I will discuss some of the starting times with them, best wishes, Chris Gilmore GM

"Lovely hotel on the Sea front."

5
23/07/2016

Stayed here with my husband and 7 year old, we met my elderly mother and father here for a weekend break to explore the historic dockyard. Hotel was perfect for us, the staff were friendly, helpful and accommodating. We stayed in a sea view room which was huge and very comfortable, the beds were perfect. The location was a distance from the historic dockyard (15 min drive) but that was fine for us, as the location on the promenade, right opposite a nice beach, was great to go for a walk in the evening and there was a super park and playground just over the road with a lovely boating lake. I would recommend this hotel to couples and families and hope everyone enjoys it as much as we did.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, There are a vast amount of attractions near by and I am pleased you were able to take advantage of some of them, we look forward to welcoming you back, best wishes, Chris Gilmore GM

"Wonderful seafront hotel"

5
21/07/2016

Wonderful hotel with the best views and an amazing breakfast room where you can relax looking out over the sea. Lovely features and friendly staff. Just a great experience. Its nice to walk out straight on to the sea front and a short walk to Southsea sea front and the Hover to the Isle of Wight. I will stay here again! In fact I cant wait!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which is appreciated, I am pleased you had a good stay with us and look forward to welcoming you back, best wishes, Chris Gilmore GM

"Seafront location, rich history but dated"

2
21/07/2016

Great seafront location and out room (209-biggest in the hotel) had a very nice sea view. Check in time was 14 but we first got our room after a 1.5 hour wait.. Parking is an issue if you are bringing your car as they also let day visitors use the parking. The Hotel got a rich history and you get a feeling that much has not happened since, feels dated. The typical customer seemed to match this description as well..?? Breakfast was not satisfying and service mediocre. The room size and view was impressive but that does not make up for the rest.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am sorry you had to wait for your room, we do ask guests to vacate by 11 am but this does create a back log when they do not. The refurbishment programme is ongoing and our aim is to provide a clean comfortable room with a good breakfast, our help your self breakfast buffet rates as one of the highest in feedback scores to Best western so I am puzzled to why it was not satisfying but I will look at all areas of the service to see where improvements may be necessary, best wishes, Chris Gilmore GM

"Sort break"

5
21/07/2016

Very friendly check in smart reception I had a small room on 2 floor quiet and good night sleep for dinner I had order curry and was very efficient service good quality of food and very friendly staff Annabelle.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the Hotel, I have passed a copy on to the kitchen team and hope you stay with us again in the future, best wishes, Chris Gilmore GM

"Best View in Portsmouth"

5
20/07/2016

Excellent hotel right on the sea front at southsea. Rooms very comfortable and the Buffet breakfast was fantastic. Rooms were not ready when we arrived but they offered us complimentary drinks in the bar which was a very nice touch

"Excellent"

5
17/07/2016

Great hotel, clean,tidy and being a victorian hotel the walls are thick so you don't get disturbed. Forget the comments about it being dated, it just adds to the character. The hotels real jem is with the employees, we arrived ,in the middle of a wedding reception where everyone was very busy, but were met with smiling faces, help with our luggage and real feeling of we are here to help. I hope Great Western take note, you have a terrific team at this hotel.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the Hotel and team, I am pleased you enjoyed your stay with us and hope you visit again, I have copied out your comments to all departments, best wishes, Chris Gilmore GM

"Wonderful wedding at Traditional venue"

5
17/07/2016

My son and his new wife celebrated their wedding yesterday at the Royal Beach Hotel in Southsea. The staff were extremely accommodating and this classic old school hotel lived up to its reputation in providing us with a memorable day, looking after all of the guests and evening visitors who had travelled from all over the UK and beyond to join us. Prices were reasonable and the service excellent. I would recommend this venue to anyone looking for a wedding destination or even a classy visit to the seaside.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a wonderful review of your sons wedding with us, I have passed a copy on to the department heads and the events team, we are the busiest hotel in Portsmouth for functions and I am pleased we delivered on this occasion, best wishes, Chris Gilmore GM

"Short fab stay at hotel"

5
16/07/2016

We checked in 11 July for 4 nights. Quite old hotel refurbished a little modern. Very clean excellent food very good. Evening meal 4 out of 5 same go for breakfast. The staff very helpfull polite excellent service 10 out of 10. The bar lady in the eveing a bit miserable and got over charged for two large wine glasses by £2.50 . Also first time booked on the phone the gentlmen was really helpfull and he quoted me £90 per night we booked 2 nights few weeks later my partner asked if he could book for 5 nights. A week before due to check in something came up and changed it to 4 nights. When checking out i notice it said £95 and when I pointed this out The reception conveniently said they had only 2 bookings and there was no information to confirm this my partner had detailed the first oringal email. It might sound like i am complaining again but its the principal. Other wise had very good view from the room and all in all it was great stay but then again you can't go wrong with Great Western Hotel chain

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am sure the reception team will deal with any issue on the rate difference but I am pleased you enjoyed your time with us, best wishes, Chris Gilmore GM

"Very agreeable hotel in the grand old style"

4
16/07/2016

This typical Victorian seaside hotel is well located virtually on the seafront, nicely appointed , clean and quite comfortable. We stayed for one night for student graduation, with in-laws in a separate room. They had a large twin room with a sea view from the side of the building - we had a double room (very small bed, but nicely appointed bathroom) with a view of a wall three feet away! Car park is handy but very tight to park in. Did not eat in the hotel but the menu looked nice, bar was light and airy. Breakfast is an extra (a mistake I think as it tempts you to go over the road to the Southsea Beach Cafe, which we did and which was really excellent). Staff however are very helpful and friendly. Decent value, but you might want to pay extra for the sea view if you are staying more than one night e

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank for your review and I hope the graduation went well, we do offer bed and breakfast inclusive rates where the breakfast cost is slightly discounted but we only charge £9.95 for a full help your self breakfast which we believe is excellent value for money, view all of our rates on our website which is the most cost effective way to book, best wishes, Chris Gilmore GM

"pretty standard from best western"

4
16/07/2016

great old school hotel.stayed here on the night of our wedding . staff were very accomadating as had to leave an overnight bag with recpetion. room was ok but very hot and no sort of air con so had to crack a window open. breakfast was nice was a help yourself with very tasty sausages . not bad good location on seafront

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the Hotel and team, I am pleased you enjoyed your stay with us, we held a breakfast sausage selection experiment a short while ago so I am pleased you enjoyed them and that we appear to have made the right choice, best wishes, Chris Gilmore GM

"Classy and stylish "

4
16/07/2016

What a lovely Hotel, it's in a great location overlooking the pier, which unfortunately is being renovated. They upgraded me and I had fantastic views on the fourth floor, and as a boat and ship nut this was very appreciated. All the staff where professional and friendly, I work with the public and believe me I know the difficulties, so well done ! The food was good and plentiful, I loved the balti one of the best I have ever had, I'm a curry buff and this was delicious. I loved the style and ambience of this hotel and kept imagining what it must have looked like in the past, Laurel and Hardy stayed here too, now that is class. Hopefully I will stay here again otherwise I will eat my hat !

"Amazing venue for our 40th Birthday"

5
14/07/2016

My husband and I recently celebrated our 40th birthday's at The Coast Bar, Royal Beach Hotel. Brilliant venue, the staff and DJ were fantastic. would definitely recommend this as a party venue. Some family/friends stayed in the hotel overnight - nice rooms, comfortable, clean and tidy with nice views. Friendly hotel staff. Limited space for car parking.

"Grand old Hotel"

5
14/07/2016

Had a two night stay here, the hotel is right on the sea front so great views. The single room was very spacious, clean and the bathroom was recently renovated so all good. All the staff were polite and helpful. I had a lovely stay and hopefully will be back later on this year. Bus stop next to hotel which will take you right in to Gun Wharf Quays, Old dock yard & Spinnaker for only £2.75 return, bargain.

"Lovely but shame about the view "

4
11/07/2016

Inside the hotel is beautiful, clean and crisp. Staff very friendly and food delicious, the only think disappointing is the view of the run down pier opposite, it's an eye sore. Recommend a stroll to the little lake a few minutes down the road, and the seafront is nice for a little walk

"A boys weekend"

4
11/07/2016

Very nice view from my single room. The room was very clean and just right for one. Although my room was great the corridor to it looked a little tired and could do with a refresh. I did like the staircase with the lights hanging through the centre. The staff were very helpful and friendly. Although their car park is a little tight to park and with limited spaces, it was nice not to have to worry about trying to find a space on the street. Breakfast was an optional extra. I would stay there again and rocomend it to friends.

"The staff were very friendly and the room was comfortable and clean but...."

3
10/07/2016

The staff were very friendly and the room was comfortable and clean. We had hoped for a room with a sea view but overlooked the kitchens instead. The room was spacious but a little dark and the décor was a bit tired. It is an old building. We didn't stay for breakfast (usually when we have stayed with Best Western they have been good) but could not comment on this hotel. We did dine in one evening and the food was ok without being exceptional; I found my meal was just lukewarm. There is a good menu selection. Beware they have a special hot buffet menu, which means you help yourself but this can backfire if anyone in your party has the main menu - both are the same price! It means you get your meal at different times and I would have looked to staff for some guidance for co-ordination, but none came! There is one small lift and so you can find yourself waiting around at busy periods. The bar is ok but is open plan with reception, although paradoxically the smell of curry bar meals can hang around when several people are eating them in the bar area. A comfortable stay which was not bad but wasn't excellent either.

"Pleasant overnight stay"

5
09/07/2016

This is an ideal venue for families to stay particularly if they have relatives in the Royal Navy and their ship is due in the following day. We had a lovely double room with sea view on forth floor. Had a light evening meal in the Hotel restaurant and in the morning a hearty breakfast. Very friendly and cheerful staff. There is car parking at the Hotel which is quite tight if you have a large car. I recommend staying at this Hotel.

"Fantastic view from the double aspect sea view room."

5
04/07/2016

An obviously old hotel that still has the charm with fairly up to date facilities. All of the staff were friendly and helpful. We took breakfast in our room which was lovely. Good value for money in a great position. We walked to Gun Warf Keys which was two miles but if you want to use the bus it's stops right outside the hotel. We would certainly stay there again.

"Union stay for Portsmouth pride "

5
02/07/2016

The hotel is a big old victorian hotel facing the pier. It is furnished in a traditional style and very welcoming. The rooms are well furnished with some furniture from 70s/80s but made up to look up to date. The bathrooms are large and spacious. The Breakfast was a very good buffet service.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, I am pleased you enjoyed your time with us and hope you visit again soon, best wishes, Chris Gilmore GM

"Enjoyable stay"

4
01/07/2016

Loved our 3 night stay here. Lovely room on third floor with great sea view, we never tired of watching the ships coming in and out of Portsmouth and Southampton. Comfortable bed. Good Food and helpful staff. Plumbing a bit noisy but old building so perhaps expected. Its an old fashioned hotel but clean and everything you need. Will certainly stay again. Car park small so not always a space available at busy times. Will certainly be staying again for another short break.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very nice review of the hotel, The sea view facing rooms do offer a delightful view of the shipping and the Isle if Wight so i am pleased you enjoyed it and look forward to seeing you again, the plumbing noises should improve as we continue our bathroom refurbishment work, best wishes, Chris Gilmore GM

"Excellent place to stay"

5
01/07/2016

My friend & I stayed at hotel 24-27 June. Our room was spacious, clean , well decorated with comfortable beds & great seaview. Breakfast was varied and tasty. All of the staff were efficient, polite & helpful. 10 out 10. Reasonably priced. Good location.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel and team and I hope we see you again, best wishes, Chris Gilmore GM

"Nice hotel but need some redecoration"

4
30/06/2016

Room was rather fine but after we came I found a pillow with a huuugee stain on it. I don't know how someone could put something like that on a bed. But after that linen was fine. Breakfast - very good, with a huge diversity of food: fruites, eggs, sausages, cakes etc. Parking for guests! Fast Internet.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for posting a positive review of the hotel and let me apologize for the lapse involving your pillow. I am pleased you found everything else to your liking and hope you will visit us again, best wishes, Chris Gilmore GM

"View of South Sea"

5
29/06/2016

We had a one night stay at The Royal Beach hotel this month. We have visited the restaurant several times over the years for a Sunday lunch, which is always lovely, so when we were looking for somewhere to stay for the night in Portsmouth, it was the obvious choice. I booked via Booking.com so it was straightforward. I didn't specify any particular room, but in retrospect it might have been nice to request a Seaview. Being an old building, possibly listed, the windows are single glazed and sached so give a lovely grand old feel. The room itself seemed a little dated in decor but the bathroom had been refitted and the over bath shower was lovely and hot with good flow. The hotel has a bar with food as well as a restaurant. There is also room service available. We didn't eat at the restaurant as we strolled along the sea front, but we did have the cooked breakfast which was nice and plentiful. As vegetarians we would have enjoyed the offer of a vegetarian sausage. Staff were very attentive though. The only down point as mentioned by someone else was the very odd smell in the corridor near the lift. Quite unpleasant but luckily it didn't seep into the rooms. All in all we enjoyed our stay and will stay again in the future.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review of the hotel and team, I am disappointed that you were not offered vegetarian sausage as they are available on request and with regard the smell this was a nappy deposited in our bin next to the water cooler which is intended for the plastic disposable cups, discovered by the house keeper as she was checking the corridors. I hope you come and visit us again in the future and please ask the waiting staff for all the vegetarian options, best wishes, Chris Gilmore GM

"GOODWOOD STAY"

4
28/06/2016

Nice and friendly hotel facing the beach and opposite the pear. The rooms are big and clean. Fantastic views of the sea from the window. great two day stay. the food was a bit basic for the price that we paid. overall a good two day stay.

"Great.. it's just the smell"

4
26/06/2016

Panoramic views of the Solent, great location, fantastic staff and comfortable rooms. The only noticeable criticism was the stale musty smell in the corridors...made the whole place feel a little tired. That said, I arrived very late asking for food and the staff couldn't have been better...they are the highlight here so thank you. Short break by the sea with the kids...it's fine.

"Lovely comfortable hotel"

5
26/06/2016

We had a lovely large comfortable room with sea view. Excellent friendly and helpful staff. Hotel in wonderful seafront location on bus route to Portsmouth city centre. We would definately stay here again when in the area

"goodwood trip"

5
25/06/2016

lads weekend away for goodwood and the service is very good just what we needed for our trip. will be back next year. we just hope for better weather next year but we still had a good trip and service was good at this hotel.

"Wonderful old hotel, could not fault it!"

5
22/06/2016

This is a fabulous old grand hotel on Southsea seafront. Our room was enormous with far-reaching views over the Solent - I could have spent all evening looking at the shipping passing by. Excellent comfortable bed, good bathroom and shower, spotlessly clean. The staff were pleasant and helpful. We had an evening meal taken from the bar menu but eaten in the huge dining room at the table by the sea.... very reasonable price and good food. Breakfast was excellent, wi-fi was free and fast, parking free.... I could not fault this hotel, and it is lovely to find a grand old survivor from an earlier age so well managed. We will return!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel, I am pleased you found the staff pleasant and helpful and the breakfast excellent, the activity on the solent is wonderful and quite relaxing so I hope you come and stay with us again, best wishes, Chris Gilmore GM

"Weekend break"

4
22/06/2016

Stayed here over last weekend,good location just across the road from pebble beach and pier.we have stayed here before because of location and friendly helpful staff/good breakfast etc,rooms clean and comfortable. The car park is small and a bit of a squeeze to get in sometimes,but there is some free parking just down the road next to boating lake. Location good for Royal marines museum,and DDay museum, Some convenience shops,chip shop etc short walk. Good food available in hotel. Overall Vgood because location.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, I am pleased you found everything to your liking and were able to take advantage of the local attractions, best wishes, Chris Gilmore GM

"Amazing location"

5
21/06/2016

Lovely hotel overlooking the sea, beautiful room, very good food, excellent breakfast, lovely and clean. Our only objection to the hotel was the parking a bit dodgy getting in and out of the car park, spaces were difficult to get in and out of, however the location of hotel, was convenient for our travel arrangements.

"2 night stay whilst attending a wedding"

4
21/06/2016

Exceptionally clean hotel! Breakfast was very tasty and plentiful. Excellent service and staff. Our room was very clean, large bed and very comfy. Room was in need of an update as it look like the 1970's era! Clean and soft towels each day, exceptionally cleaned. Would recommend this hotel.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which I have copied out to the housekeeping team, we may seem a little old fashioned but I am pleased we deliver good service in a comfortable hotel and I am pleased you enjoyed your stay, best wishes, Chris Gilmore GM

"Nice beachfront hotel"

3
19/06/2016

The history of this hotel is fascinating and the location is so nice, right on the beach. The staff were very friendly and helpful. I found the rooms to be quite outdated, though functional, spacious, and comfortable. It's a bus ride or taxi ride to historic Portsmouth, shops, or the pier with rides. South Parade Pier was shut during my visit. I got a rate with breakfast included. The buffet was generous but not the best food. I wasnt really impressed.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review I am pleased you found your room clean and comfortable and were well looked after by the team, we have very good feedback for our breakfast, but I will take your comments on board, best wishes, Chris Gilmore GM

"1st visit"

5
18/06/2016

We stopped here overnight whilst visiting relatives for a surprise birthday party. It was our first time bring away our 3 month old son but were made to feel very welcome and the room we were given was very spacious and comfy. The breakfast was of good quality with plenty of choice. We would stay again

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, I am pleased you found everything to your liking and we look forward to your next visit, Chris Gilmore GM

"Comfortable rooms pleasant staff"

3
13/06/2016

Stayed for a weekend for a military reunion. We had a very pleasant seaview suite with a large bedroom with kingsized bed plus a sitting room with large sofa and desk area. There were 2 TVs nd tea and coffee facilities all very good. The bathroom was large with bath and shower combination. On the first evening we ate in the main restaurant and the food was delicious, a good choice well presented and very tasty. Breakfast each day was a buffet affair again plenty of choice of hot and cold items. The bar area was not large but still comfortable. The only slight disappointment was during our reunion dinner on the Saturday night in a private suite. The bar area was good and there were 2 barmen on duty. The roblem came when we went in to eat. All those attending had selected their meals in advance from the Hotel banquet menu. The starters came out as all had requested and were tasty. The problem came when the main courses came out, the vegetables were very dry and somewhat shrivelled - as though they had been sitting under a heat lamp for quite a while before the protein was added. Not only that - but some people had to wait a long time for their main as the chef had not cooked enough of that particular choice. Also one of our group has a severe garlic allergy and had requested that the chef give her either the fish pie or beef bourginon as long as there was no garlic. Again this lady had to wait quite a while and then ws given a dry breast of chicken and dry vegetables - surely a hollandaise sauce could have been made or somethig similar. Apart from this we did have a good weekend and were looked after well by the staff.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased virtually all aspects of your stay with us was good and the staff performed well, I have responded to the remarks about the dinner in a previous review and contacted Mr Hall to clarify the situation on that evening. I hope you all visit us again in the future, best wishes, Chris Gilmore GM

"Old England"

4
12/06/2016

Wonderful historical hotel with old English flavour! Located in front of a pier in front of the sea, there is a beautiful promenade leading to city center ( approx. 45 minutes walking). Take bus #1 from city center bus station to hotel is also an option. Hotel is super clean, room spacious for European standard. Breakfast is plentiful, complete hot English breakfast. Personnel is helpful and friendly. I would certainly go back!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review of the hotel, I am pleased you enjoyed all aspects of your visit and hope you stay with us again, best wishes, Chris Gilmore GM

"Perfect for my needs"

5
11/06/2016

Lovely country manor in beautiful setting of well-maintained gardens. Only 20 minutes drive from Ocean Village. Delicious dinner with excellent service. Friendly and welcoming staff.Well appointed room recently refurbished.

"Glad it was just one night!"

3
10/06/2016

Well where to start...well the carpark isn't particularly easy to find and spaces are in short supply. The receptionist was helpful and prompt. At the rear of the hotel room 124 is best described as tired and dated. The water pressure is terrible that means that you need to run the cold water when you flush the loo..if you don't I imagine everybody on that floor will know about it! There are cracked tiles and black mould stains, which make the bathroom just look shoddy. The bedroom is also in need of an update, but it was clean. Not being able to open the windows ensured a rather sweaty night... As an early, speedy and prompt get away was needed I ordered a simple breakfast of coffee,orange juice and toast to be delivered to my room...it was late and so was I for my meeting. Probably some lovely parts to this hotel, and for the price I guess I should perhaps expected what I got, but I am glad it was just one night!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am sorry you found your room unsatisfactory and the problems you found have now been remedied, we are refurbishing bathrooms at the moment and some daily maintenance due to this is running a little behind as you say we have some beautiful bedrooms and i am sorry yours wasn't up to our normal standard, best wishes, Chris Gilmore GM

"Nice but dated"

3
08/06/2016

Decent Best Western if a bit dated. Many parts of the hotel felt a bit old but the rooms are clean and the staff were very friendly and helpful. Room service was good as was the hotel restaurant. Location is across the road from the beach which is nice however it is a little far a walk from any stores if you need to buy anything or get to any good restaurants.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review, we are improving all the areas of the hotel as funds and business allows so I hope you come and stay with us again in the future, best wishes, Chris Gilmore GM

"Go for the sea view"

4
06/06/2016

Paid extra to have a sea view, well worth paying extra as the room was excellent, a nice big bath, and you could watch the world go by. Hotel is opposite the pier though it was closed for renovation. Lovely flat walk into Portsmouth Historic dockyards along sea front though it is about 2.5 miles. Breakfast was very good with a good choice. We ate both evenings IN the restaurant. The a la carte menu was good and you could eat the bar menu in the restaurant as well. The lounge area was quite small for the size of the hotel. Not always possible to have a seat, as this was the bar area. Unfortunately there was no real ale on offer in the bar. Great shame!!! Overall enjoyed my stay and if I return to area would be happy to stay there again. Though I do hope more choice in bar next time.

"I was part of a huge AGM held over a weekend. The staff were very patient and kindly answered many questions."

4
06/06/2016

Very friendly staff served a great many of us in the breakfast room, the bar and for the formal dinner in the evening. The food was good quality and the dinner was hot and plentiful. I got upgraded from a single to a double room. The room and bathroom were very clean and nicely presented. I was at the back of the hotel which had a droning machine going all the time but I pulled the window closed and drifted off in a comfy bed and pillows. Check out was easy and quick. It was beautiful weather and many of us would have loved a roof terrace to sit,chat and sip a drink on instead of by the road. One gentle comment from a business perspective is the difficult lighting and terrible chandeliers in the big function room. With missing droplets, broken connectors giving an unstable appearance they really don't make the room feel special. Overall a great place and so close to the sea.

"Badly in need of a makeover."

3
06/06/2016

We stayed for just one night as part of an annual reunion of retired former service comrades. There was a private dinner held in the Victory Suite which was self contained with its own bar and dining facilities. We arrived early, around noon, as we were aware from reading other reviews that car parking was difficult. We managed to find a space in the car park, although it was almost full and the spaces were very tight and required a lot of manoeuvring. Although check-in is officially 2pm we were told that our room was available so checked in and deposited our luggage. The room was on the first floor at the west side of the hotel and overlooked a building site where McCarthy and Stone are building some retirement apartments. Although we could see the sea from our window this view will almost certainly be blocked when the apartment bloc next door has been built. The room was adequate, quite spacious and with all the usual fixtures and fittings but rather old and tired and clearly in need of some refurbishment. The windows were very old fashioned sash windows with secondary double glazing and it was quite difficult to open them to allow sufficient ventilation in the warm weather we were experiencing at the time. Nevertheless the bed was comfortable and the noise levels at night were not too bad. The most disappointing aspect of our stay was the food that was served for our dinner. We had made our choices from a somewhat limited list well in advance of our stay but in spite of this a number of people in our party of just over 40 in number were not given their main courses because there were insufficient dishes available. They had to wait for a further 20 minutes or so whilst a replacement was prepared. Moreover the overall standard of the food, particularly the overcooked vegetables, was not good. There was a large wedding party going on in another part of the hotel so perhaps there was some overstretch for the catering staff. Whatever the reason we did not get good value as far as the food was concerned. Although the staff in this establishment were polite and helpful the facilities are somewhat below par for a hotel of this standard and we would not recommend it until a significant amount of refurbishment has been carried out.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel, I am pleased you were able to park and check in early, we always try and accommodate early arrivals. Your room on the first floor is a standard room and at the moment has a sea view due to the work next door which I hope you enjoyed I am also pleased you found the room clean and comfortable. The function you attended had a pre ordered choice menu chosen by your organizers and unfortunately some of your colleagues changed there minds which led to the kitchen having to prepare additional meals to what was ordered, this obviously took time and was not down to the hotel I am disappointed you did not feel the vegetables were good and have passed on your comments to the kitchens concerned, best wishes, Chris Gilmore GM

"Comfortable but old fashioned "

3
04/06/2016

Clean, comfortable and spacious sea view room. Friendly and helpful young reception and bar staff - especially James on reception. Parking is a nightmare in Portsmouth so any, especially free parking is always welcome. However there's hardly any and cramped. I had to reverse round 3 tight corners to get out when I discovered it was full. Resident guests should get priority over visitors. There were a lot of huge vans blocking it out also. On street parking difficult to find which is why I chose this hotel in the first place! However had to leave my car 5 mins away on a random street. Be more honest with your advertising or at least reserve places.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found your room clean and comfortable and have passed your comments on to James, We do only have limited space available and this is always taken up by residents of the hotel so I hope this does not put you off visiting again, best wishes, Chris Gilmore GM

"Old-fashioned seaside hotel"

4
02/06/2016

We had a lovely sea view room - very large, with a big comfortable bed. The bathroom was fine, with everything you needed, including a rubber bath mat. Free WiFi worked well. We were on the second floor, but the noise from the wedding reception downstairs was loud and went on till midnight. Our room and indeed much of the hotel seemed a bit jaded and there was a quite unpleasant smell, which we particularly could have done without in our room. In the public rooms there was carpet that wasn't properly fixed down that you could easily trip over. The breakfasts were fine, with everything buffet-style with plenty of fresh fruit and nicely cooked things as well. Our group dinner on one night was extremely good, although the curry night food another night was disappointing. We were with a large group and we and others had problems with our reservations, being told on arrival that we were a day late and had booked for four nights rather than the two nights we had. No confirmations were sent out to us when we booked, a long time ago, although the hotel insisted that they did send our confirmations. When we checked out our bill was right, but it didn't leave a nice impression on arrival to be told we were a day late! This hotel is in a great location on the sea front and could be really lovely if it smartened up a bit. Our group had a good rate and for what we paid it was very good. The staff were mostly helpful and friendly but were struggling to cope with so much going on at the hotel at the same time. As others have said, parking is a nightmare.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the Hotel, we have had extremely good feedback from your conference and as you said catering for up to 200 delegates and looking after other functions did present a challenge for the team but i feel as your organizers did everything went extremely well. The complications over the bookings were down to the information we had received from the organizing committee not the hotel and the carpet which covers the dance floor in our Ark royal room has been adjusted, we are in the throws of refurbishing areas of the hotel and I am sure you will see the difference should you visit us again, best wishes, Chris Gilmore GM

"Friendly and comfortable"

4
02/06/2016

As with all the other Best Western hotels I've stayed in this one has really well trained attentive and friendly staff. Room was spacious , clean and comfortable. Breakfast was good, hot and plenty of it. Position on the sea front brilliant. Only one niggle, the car parking is very poor. If you have limited mobility it's quite difficult.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a positive review of the hotel and team which I have passed on to all, the car park is our biggest issue here and unfortunately something we can do little about but we do our best to find alternative parking where we can, but thank you once again, Chris Gilmore GM

"We loved this Hotel!"

5
31/05/2016

All the best of a traditional old style hotel, with great service. We paid extra for a posh room with a seaview, which was lovely and worth the money. Excellent location on the seafront, five minutes walk to the centre of Southsea.

"Urgently needs renovation"

2
30/05/2016

Two positive things about the hotel: reception was indeed very welcoming, and our room was large. Negative things prevailed, though: parking is a nightmare. First night we arrived late and were positively surprised to find an empty parking space. But the next morning we understood - my husband is an excellent driver, however, it took him 15 minutes to get out of the parking space with most careful manoeuvering only. Second night we were smarter (and of course our parking space from the first night was still empty then ...). Maximum height is 1.80m, this is obviously not only true for cars, but also for persons. So beware when you are taller, you may get seriously hurt. Some reviews call the decor "tired", I believe the whole hotel urgently needs renovation. In their brochure they talk about "this historic hotel evokes an authentic feeling of bygone days " - well, it did, but of the 1970s .... The carpets are old, the furniture is old. Even the blowdryer in the bathroom reminded me of cheap, old motels in the USA. At the door of our room we had a sign encouraging us to use the room's safe deposit box. When I couldn't find it, I called reception - and they just told me that there was none in my room .... Breakfast was also rather disappointing, juices were not fresh, choices of fruits very limited, croissants looked much better than they tasted. The sea view that we paid for was nice, but then we looked directly at the pier that is currently closed down for renovation. Apparently, this is not the hotel's fault, still we somehow felt betrayed. All in all, we paid by far too much, and we will definitely not return. There are much nicer hotels very close by.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you were warmly welcomed in to a large comfortable room, parking can be difficult but I am pleased you found a space on both occasions. The carpets in the hotel were completely refurbished in all bedrooms and corridors less than twelve months ago and all bathrooms are being refurbished on a rolling basis, the hair dryer in the bathroom is a safety dryer and there is a separate hair dryer in the bedroom desk drawer which you may not have found. The pier is currently being redecorated after years of standing empty and we are all looking forward to the day it reopens and further improves the views of the solent and isle of wight, best wishes, Chris Gilmore GM

"Lovely hotel"

5
25/05/2016

I stay here every three months for work and just returned. I love the hotel and always come home feeling relaxed. Lovely rooms, spotlessly clean, good wifi. Staff are absolutely fantastic, can't do enough and are so friendly and lovely. Breakfast is brilliant wonderful choice in a beautiful room. Can't wait to be back in a few months !

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which I have copied out to all the team, we look forward to welcoming you back, best wishes, Chris Gilmore GM

"Lovely Victorian Hotel"

4
23/05/2016

Bedroom overlooking the sea was excellent. Breakfast and dinner both a la carte and snack menu extremely good. Hotel is very good and the staff are very helpful and friendly. Car parking not so good as it's on a first come first served basis. Also the surrounding streets were completely full or double yellow lines so in the height of summer it would be a nightmare. Not good if you have a classic car or a very valuable car. Not good if you want to bring your classic car.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel and team, I have passed on your positive comments to all, the hotel car park is small and we do try to assist all guests to park locally but i appreciate your comments, Chris Gilmore GM

"Cheerful and Helpful Staff"

5
22/05/2016

The decor is a little tired but that is my only complaint. The staff are wonderful and work as a team. Seemed to be cheerful whatever time of night or day it was. They were very helpful when we had a problem and needed to go into town. Also provided gluten free sandwiches for lunch, albeit at hotel prices! There are parking places but we came by train into Portsmouth and it is only a short bus or taxi ride out to the hotel. It overlooks the sea and is almost opposite the pier which, we understand, is under restoration.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review of the hotel and team, I am pleased you enjoyed your stay and I hope when the pier is finally refurbished it improves the lovely views of the solent, best wishes, Chris Gilmore Gm

"HMS Dido Association Reunion"

5
15/05/2016

Second time we've held our reunion here. 3 night stay on b&b. Hotel was great, lovely queen sea view room, slept like a log. Staff were great, nothing was to much trouble. Breakfast was very good lots of choice. Buffet on the Friday and the Gala Dinner on the Saturday was managed very well and the food was excellent. Car park at the rear took a bit to find and was a little tight in places. Will stay here again.

GeneralManager99, Front Office Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel and team, I am really delighted you enjoy your visits with us and look forward to seeing you again. Best Wishes Tracey Curt Deputy Manager

"Great effort but behind on many things"

3
15/05/2016

This hotel is in a fantastic location. There are food and drink facilities on site which is a great advantage. Parking is also a great benefit. However as many other reviews point out, the hotel needs refurbishment. It is very clean, but outdated in many aspects. You would expect most hotels to have a fresh and modern feel, but this one doesn't. This may appeal to some guests and the hotel does advertise itself as a traditional and we'll preserved building, but it would be nice to see a combination of modern and traditional which would be more appealing. The beds were comfortable, we had three pillows on each bed for our twin room. Dont expect Egyptian cotton bedding or feather duvets, but you won't get a bad back from the matresses, which to my surprise were very comfortable. The gentleman who checked us in at reception, as well as the bar staff were nice, but a lot of the catering and other staff came across as cold and didn't show much passion for hospitality. In all, the hotel needs some investment to bring it's atmosphere up to a standard that offers better value for money. I wouldn't stay here again but if you get a good deal and are on a budget it's perfect. If you are on a romantic trip or like the finer things in life, or if you have a moderate budget and want to shop around you could find a better option.

GeneralManager99, Front Office Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I do agree that we do have a fantastic location. The directors of the hotel have been investing and improving all areas since the day they purchased it and are continuing to do so, we are currently half way through our bedroom and bathroom refurbishment and will move on to the lounge and public areas in the near future I hope you return in the future and see the improvements. Best wishes Tracey Curt Deputy Manager

"Lovely view of the solent"

3
11/05/2016

Tired bedroom in need of a complete makeover. Chipped china and glass in the restaurant. Unhelpful mature receptionist and a rude female bar person. Food excellent and restaurant staff very friendly and attentive.

GeneralManager99, Front Office Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you very much for your review, all comments positive and negative have been passed on to the relevant departments. We are currently refurbishing each bathroom in the hotel, On your next visit request one of our newly refurbished rooms with a sea view. Best Wishes Tracey Curt Deputy Manager

"A lovely hotel very welcoming"

5
11/05/2016

The rooms overlooking the pier are excellent .very clean comfortable and spacious I felt very relaxed. the staff are very attentive the food is excellent, the hotel is spotless clean. I would highly recommend the hotel .

GeneralManager99, Front Office Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you very much for your review, we are glad you had an enjoyable stay with us. We look forward to welcoming you back to the Royal Beach Hotel. Best Wishes Tracey Curt Deputy Manager

"Just stopped by"

5
09/05/2016

We stayed here last year and enjoyed it so much we thought that we would call in, as we were here for the day, and book rooms for another holiday.We brought our friends with us as they had never been here before and they were impressed with everything. All the staff are very friendly and will go the 'extra yard' to help. The receptionists on duty were most obliging and quickly dealt with our booking, and answered all the questions that our friends asked with a cheerful smile. We gravitated to the bar for a drink, and again we were greeted by very friendly bar staff . The menu was good and reasonably priced. I know this is not quite the review of other Trip Advisor reviews but I felt that the staff here are excellent, the place is spotlessly clean, and I would suggest that you try to stay here. We naturally gravitated to the bar

GeneralManager99, Front Office Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review of the hotel and team, I am pleased you enjoyed your stay with us and look forward to welcoming you back. Best Wishes Tracey Curt Deputy Manager

"HMS DIDO ASSOCIATION reunion "

4
08/05/2016

arrived & checked in. The Reception staff were friendly & efficient. The room was spacious well appointed overlooking the sea front. Breakfast was buffet style with plenty of variety & choice. The restaurant staff were very efficient & also friendly. The food in the Bar was good quality reasonably priced which was good value. Our evening event was well managed by the staff & good quality food. The hotel is situated on the sea front in Saint Helens parade opposite the Pier. Although there was limited parking the spaces were well spaced out. Parking was free for staying guests. The local bus services to the town & train station were frequent & stopped close to the Hotel. I would highly recommend this hotel.

"A great Sunday lunch"

4
02/05/2016

Although Southsea has so many restaurants, it can be difficult when you have guests to find a good place to visit for Sunday lunch. The Royal Beach had been recommended, and we were not disappointed. It was our first visit, though we live nearby, and it was a delight to enter the hotel, friendly staff, a comfortable welcoming atmosphere, and good quality food at fair prices. Sparkling white clothed tables, smiling helpful staff, and a feeling of bonhomie surrounded us as we entered the restaurant, and were shown to our table. Drinks ordered, we began our three course luncheon. All the foods are on a self service basis, and the choices for the first course we're such that we could have managed without any more courses. The emphasis was on fish, in a natural not over decorated form. There was a choice of 3 meats and salmon offered for the main course, and the only disappointing point here, was that at 13.00 half way through the lunch time offerings, the meats were cool and whilst good quality on the over cooked side. The same went for the excellent selection of vegetables, one realized they had been there for a while. All totally edible and enjoyed, could just have been hotter. I accept that this is a difficult situation at Sunday lunch time, when over a 2 hour period you will be coping with about a 100 customers. There was a good selection of desserts and cheese, I did point out to the mâitre after the meal, that there could perhaps have been notes to explain the varied gateaux and pies on offer. A tray of coffee is included in the generous price. My husband and I agreed that this was certainly a venue to bring guests on a Sunday. One suggestion for visitors when reserving a table, is to ask for a window side table, then whilst enjoying the meal you can see the world go by.

"Nice friendly hotel "

4
02/05/2016

The hotel was situated over looking the sea. Their car park which was behind the hotel was a little tricky to find and parking was tight and not many spaces but we did manage to find a space. Check in was quick and the staff very friendly, the hotel it's self was nice n very clean n was being redecorated, which we didn't see so it didn't bother us, our room was lovely n very clean n everything we needed, our room was over looking the city which was lovely. We didn't pay for a sea view as we wasn't gonna be spending much time in our room, The bedroom was spotless and also had pump soap but the sink n by the shower n shampoo, Our key thob wouldn't work, it ended up being the battery and very quickly it was fixed. Breakfast was plenty to choose from but the buffet cooked breakfast was cold and wasn't nothing to write home about so on the second day I had fruit, toast n cereal all with lots to choose from, staff very friendly and the room was lovely n grand, we had a lovely view over looking the sea, Bar staff was friendly n check out was quick and easy, We were also allowed to keep our car in their car park while we visited some more museums. It's a grand hotel n I would differently stay there again.

"The Royal Beach Hotel"

4
01/05/2016

We stayed here for one night and we were very happy with the hotel; our room was large, comfortable and very clean. Although the hotel was extremely busy, check-in was swift and booking a table for dinner was very straightforward; the dinner was very good, and the service excellent, as was breakfast the next morning.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you had a good stay with us and that the team delivered even on an extremely busy weekend, best wishes, Chris Gilmore GM

"Dinner dance"

4
30/04/2016

Excellent venue with good meal served piping hot. Very attentive staff and no rip off priced at the bar. Certainly good value for money. As an added bonus the hotel offered a special room rate for the guests with B and B. Only down side is the poor parking.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your Dinner Dance with us and I am pleased you found everything to be great, we are one of the busiest Hotels in Portsmouth for private functions and it is good to know the team delivered a good experience, best wishes, Chris Gilmore GM

"Pay for breakfast and then be refused"

2
30/04/2016

Paid for B and B. Got it first morning, refused the next as room only despite showing the confirmation e-mail to receptionist. On checking out had another receptionist check my reservation and confirmed B and B.

"Just OK"

3
28/04/2016

I spend a lot of my working life in Portsmouth and thought I'd give this hotel a try, just to mix it up a bit! Reception staff were very pleasant, welcoming and helpful on checking in, out and any queries in between - nice one guys! The hotel itself is dated.....very dated. Obviously a grand old building, but overall, in desperate need of a major overhaul. Would be a great candidate for that Alex Polenzi lady to spend a few weeks at. Rooms themselves are fine and fairly comfortable. Very spacious and I had a fine sea view! But the Queen bed was two singles tagged together. I saw on another review the suggestion that this is a standard approach in the industry. Not sure I buy that line. The attraction of a Queen bed (as a single guest) is the thought of spreading yourself over it and feeling the splendour of space and a zillion different angles to sleep in. The illusion of lroom to stretch out is quashed when you've the hard ridge of a dividing line part way across it. Food in the restaurant was pretty good. Nice pork belly steak in a rich gravy. Again - great space, but felt stuck in the 80's from a decor stand point. The next night I thought I'd give the bar food a bash.....not so good. I was served by a young lad who kept calling me 'pal' (he wasn't even from Glasgow). Now I'm no snob, but calling your guests 'pal' isn't really the way to go. I like to think I must look young and cool and the lad thought of me more as a peer than a 40 something year old business traveller or maybe he genuinely wanted to be my friend. Sadly the staff didn't seem to know the menu e.g. what the 'pie of the day' was and when it (steak and onion) was served ('there you go pal'), it was edible but the meat very chewy and really not the best quality. Regardless, I ate it all and after it was taken away ('you finished have you pal?'), I was entertained by the bar maid wandering around the bar asking at volume if anyone had ordered a prawn cocktail. So - ultimately an average stay at an average hotel. Average isn't bad, nor is it that good and this hotel could be sooooo much better, it just needs a million or two thrown at it to bring it into the 21st century.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which I have copied out to all the team to discuss your service comments, I am pleased you found most elements of your stay satisfactory, we are carrying out a planned refurbishment at the moment but the age and style of the building will dictate the impression we seek to achieve, the hotel has its own character and style which we will maintain and hope our guests enjoy, best wishes, Chris Gilmore, GM

"Excellent stay"

4
28/04/2016

We like our hotels to have a bit of history and the Royal Beach certainly has an interesting history, the location close to sea is very good. We booked a standard double room and were given a room with sea view without asking so we felt very appreciated as guests. Breakfast buffet was excellent and staff very friendly and polite. We had a perfect short break.

"Fantastic stay as usual."

5
27/04/2016

Beautifully situated on the sea front,with parking.Our fourth visit to The Royal Beach Hotel.Reception staff recognised us and welcomed us back.A spotlessly clean hotel.Excellent bar meals with polite staff.The buffet style breakfast was outstanding. The dining room was spacious with beautiful sea views.Only downside, is if you book online with companies other than the hotel itself, the rooms aren't as spacious.But they are a bit cheaper!Highly recommended.

"Perfect location, great views, huge rooms"

5
26/04/2016

We had a wonderful stay. We had 2 huge interconnecting rooms for our family of 5( and our small dog!) with large bay windows with seats to relax and admire the sea view. The room was very clean, food was good and staff very helpful and accommodating. Our 1 daughter is in a wheelchair and our only slight criticism was the length of time we had to wait for the lift, as so many able bodied people used it! (not the hotels fault of course ) The situation of the hotel is perfect for wheelchairs as across the road is the long level promenade which runs both right into Southsea and out to a lovely small park with lake. We will definitely come back again.

"superb Southsea!"

5
25/04/2016

walking the Solent Way we decided to spend the night at the Royal Beach, Southsea. it's a smashing hotel, like hotels used to be/should be. lovely Victorian exterior, inside soft carpets, a warm welcome, ace room and superb yummy bar food, supper sitting looking out over the sea. we loved the whole thing. Southsea sea front is smashing, really well refurbed, freshly painted. seems like the local council really care? pity the pier renovation is not finished yet but it is truly the most beautiful pier I have ever seen - hurry up, guys!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very nice review of our Hotel, the pier should be open for business by the end of the year and you are quite right in saying the council care, they are investing in all areas with public access as Portsmouth and Southsea tourism continues to increase as a result of their programme, best wishes, Chris Gilmore GM

"Great hotel with lovely location"

5
25/04/2016

Excellent service ,food band rooms, the hotel overlooks the beach so you can ha be afternoon tea looking out at the view whatever the weather . Breakfast excellent all you could ask for a full English . The only drawback if the parking because of its popularity there is nt enough space .

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of our Hotel, I am pleased you enjoyed our facilities, best wishes, Chris Gilmore GM

"How service used to bei"

5
25/04/2016

We stayed at the Royal beach for a conference, the service was exemplary, the staff could not do enough they were always attentive and polite, the rooms were spacious & well decorated, the beds very comfortable and the food throughout was excellent. With a luncheon for nearly 150, the service was without fault & food delivered hot & tasty. I would happily recommend a stay here to anyone

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for an extremely good review which I have copied out to the team, we look forward to your next visit whether for business or pleasure, best wishes, Chris Gilmore GM

"A great place to stay"

4
24/04/2016

My wife was attending a conference being held at this hotel and I tagged along as a visitor. After a coach trip from Maidstone to Southsea, what a pleasant surprise. The hotel is right on the sea front just across the road from the pier, unfortunately the pier was shut for maintenance and has been for 20 months with no sign of it reopening. The hotel is a very grand place, well furnished and looked after. The staff are well presented and helpful. The room we had was very big with a balcony although you to climb out through the window to get on to it. Food in the restaurant is very good with a lot of choice. I'd love to go back to this hotel once the pier is open again and maybe with a nice show on.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel and facilities, I had good feedback from the conference organizers who shared your opinion and have also re booked the hotel for another conference next year, best wishes, Chris Gilmore GM

"Clean and Tidy Seaside Hotel"

4
21/04/2016

Booked at the last minute. Room was clean, very large and the bed was very comfy. Lovely view. No problem parking. Buffet style breakfast which was good. Bathroom adequate although I would have preferred a shower rather than a shower over a bath (but that just personnel preference)

"Old and tired"

3
20/04/2016

Room 203 for three nights. Paid extra for a sea view and although yes I could see half the prom, I actually overlooked the building site next door. I (incorrectly) assumed that the additional charge would have got me a sea view, front facing room where I could see the horizon...wrong. Room was adequate but tired. Lots of cracked floor and wall tiles in the bathroom. A toilet that took two flushes to remove the waste, then howled and groaned and vibrated through the cold water fill up. This was so bad I dared not flush the loo at night! Bed was ok but was actually two singles bolted together with the resulting ridge running down the middle forcing you to sleep on either side. Despite numerous notices around the room to lock your valuables in the safe, both mine and my colleagues safes did not work. In fact the out of order sticker on it had been there so long it had curled at the edges! Staff were functional but not really engaging or particularly friendly. We didn't find the evening menu particularly inviting so ate out each night. Breakfast was a self serve buffet and luke warm. Car parking is very limited and not easy to get in to or out of. In my opinion this beautiful 1866 Victorian building needs bringing up to present day standards and requirements.

"A Wonderful Birthday Treat"

5
19/04/2016

I cannot think of a better place to have celebrated my 'special' Birthday. We have been here before and it has always been an absolute delight - this time was no exception. From the very first moment on our arrival to our departure we were treated as if we were indeed, someone special. The staff were amazing, each and every one - nothing was too much trouble and we were always greeted with a smile and treated like long lost friends. It's hard to leave this wonderful place - I wanted to take them all with me! The room was beautiful, spotlessly clean and really comfortable. As for the food - simply superb! From brilliant breakfasts, luscious lunches to dazzling dinners - every one a winner - amazing stuff!! All set in a stunning dining room with magnificent chandeliers. What a delight! The hotel is situated right on the seafront and it is such a pleasure to walk for miles along the chain walk Millennium Promenade (in either direction) right into Portsmouth if you like, and it's all along the seafront! I just love this place and I cannot recommend it highly enough - you will not be disappointed.

"dover active retirement club"

5
18/04/2016

nice clean rooms excellent meals buffet style which the staff would take to your table if you wanted them to Nice choise of dishes as well I had a single room on the third floorEach floor has a cold water dispencer inthe corridor All our party wished we could have stayed longer

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel and team, lets hope you can add an extra week on any future visit, best wishes, Chris Gilmore GM

"Lovely Hotel, Lovely Staff, Lovely situation."

5
18/04/2016

A hotel with a great history. I was down on a business trip. I want to go back on a break and I will definitely make sure that I book with the Best Western Royal Beach Hotel. The room was a delight. The bar and dining area and food was fantastic. The room we hired for training purposes was very good with coffee and biscuits supplied along with any necessary equipment (i.e projector etc.)

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your business stay with us, I am pleased you found all of our facilities to your liking and hope you book with us again in the future, I have passed on your review to all the team, best wishes, Chris Gilmore GM

"Lovely friendly hotel with a fabulous breakfast."

4
17/04/2016

I booked 3 rooms for family here to stay as we were visiting other family members in Fareham. The hotel is very good value for such prime position on the seafront and the rooms comfortable and clean. The breakfast was great with everything you could ever desire, be it full English, Cereals,Continental or just fresh fruit which included figs and pink grapefruit, delicious. The beds were comfortable and towels nice big bath sheets. Just a bit of noise on a Saturday night from a downstairs function , but not unbearable and finished in reasonable time. The hotel is comfortable , not luxurious but has a lovely atmosphere and wonderful views and efficient staff which make up for the lack of luxury. Would definitely go back !

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very nice review of the Hotel and Team, I am pleased your family enjoyed your time with us and look forward to your next visit, best wishes, Chris Gilmore GM

"Great March Break with our Dog"

4
15/04/2016

We stay at Best Western,s because of the dog friendly bias, we were very happy to be upgraded to a sea view room overlooking the pier and the Sunday morning runners !, The room was quite large and bed was very comfortable. Our breakfasts were taken in the bar area and were help yourself buffet style, as others have mentioned the car park is rather small and could be an issue at busy times, we did not find this to be a problem in March.Plenty of walking opportunity,s along the prom in both directions.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found everything to your satisfaction and hope you visit us again, best wishes, Chris Gilmore GM

"HMS Collingwood Assc. Reunion Southsea"

4
14/04/2016

We had a very warm and comfortable room on the third floor, the lift was just about opposite our bedroom(not the main lift) which was handy because my wife can't climb stairs. The room had a very spacious shower cubicle as we both have difficulty getting in and out of baths. On the Friday night our meal was passable, our rep.brought this to the managements attention, and our Gala Dinner on Saturday was excellent likewise our Sunday dinner. It's a DIY breakfast with an excellent variety of choices and as much as you like to eat. We found the staff smart, polite and very helpful, there was even a porter to assist with your luggage. Limited parking in front of the hotel but a large car park at the rear, Bus stops opposite the hotel with buses that will take you to he historic dockyard and Gunwharf Quays a very modern shopping centre on the waterfront. an altogether wonderful weekend

"pleasant break"

4
14/04/2016

we have been several times to this hotel over the years and find it to be very consistent with its good service. The staff try to accomodate things such as different alternatives to the normal menu if at all possible, usually it is! Extra milk can be asked for when required also.

"Great location."

4
13/04/2016

This hotel is located right on the sea front. The staff was very friendly and helpful. I needed to use a computer and printer. No problem there was one in the Reception that the Guests could use free of charge. The room was nice and quiet. There was a rich breakfast and coffee to go for the trip if wanted. The restaurant was overlooking the sea and the food was deliciously cooked.

"Seaside hotel"

5
10/04/2016

This is simply a lovely seaside hotel, where high standards in every respect are consistently maintained, and where you will always get that 'feel good' factor. The staff are without exception always pleasant and helpful, yet entirely professional in their approach. All things considered, just a welcome, refreshing, and very satisfying experience.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review of our Hotel and Team which I have copied out to all, best wishes, Chris Gilmore GM

"Very good feedback from Group of 27"

5
09/04/2016

We were a Group of older friends staying 3 nights B,B and D, using a room to play cards after Dinner.. Taking feedback afterwards, all comments were positive. The hotel staff were well organized and helpful. Food was good at breakfast and at the evening buffet provided for our large group. The rooms that I saw were large, well decorated and clean. The hotel is across a not very busy road from the promenade and beach with a reasonable room supplement for the seaview with interesting passing water activity. Frequent buses go to Portsmouth Centre and the plentiful attractions, while the Southsea shops are walkable. On site parking is insufficient for late arrivals but is available on streets/car parks nearby.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for an excellent review of the Hotel, I am pleased your group enjoyed themselves and hope you all visit again, best wishes, Chris Gilmore GM

"Excellent"

5
07/04/2016

Excellent well placed hotel right on the sea front, ideal for holiday makers. Very pleasant staff and very well presented and maintained hotel. Would heartily recommend to anybody. One of the best of the Best Western hotel chain that I have stayed in.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for the compliments in your review which I have passed on to the team, best wishes, Chris Gilmore GM

"Traditional Hotel"

3
03/04/2016

Only spent one night here after a sailing course in Port Solent. Although the hotel is quite "old-fashioned",, it is very clean and in a great location opposite one of the piers. I had a single room on the top floor which overlooked the beach and the pier. But the best thing about the room was that it had a bath in the ensuite which I was very grateful for after my week on a small yacht. The other thing to recommend it was the staff who were very friendly and helpful. The cooked breakfast was average and I wish I had only had the continental one which looked better.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your comments, Overall it would appear that you had a good stay with us so I hope you visit again, breakfast is a help yourself buffet where everything is available at a set price, both cooked and continental so I am unsure as to your comment, I will pass on your message to the team, best wishes, Chris Gilmore GM

"Good stay"

4
03/04/2016

Overall I enjoyed my stay at this hotel. The room service menu in particular was very good and fairly priced. However, the shower's water pressure would often change and the temperature would fluctuate. Also both beds were very squeaky.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased overall you found everything to your liking, if you could let me know which room you stayed in I will investigate further into your comments, we do occasionally have issues with the pumps in the bathrooms getting air locks, best wishes, Chris Gilmore GM

"Very stale Hotel that needs updating "

3
01/04/2016

Stayed with family for one night. Booked well in advance and requested a cot in one room. On arrival told rooms were not quite ready and asked about the cot and was told it was already in the room. A few hours later collected our keys and was surprised to discover No cot in the room. Rang reception and spoke to housekeeper who told me she was going to kill someone. I was quite shocked at her response. Rooms need refurbishment along with public areas. The bar had an ouder of sewage about it especially from the bar itself. Staff were fine and breakfast was good. The pillows on our bed had seen better days and loaded with Dander. Not a very good night's rest. All in all, good location but will not return until it is refurbished.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your comments, as you may have seen refurbishment is taking place at the moment and should be completed by the end of September, we dress the beds with three pillows per person in every room with additional pillows in a covering in the wardrobe, pillows of three varieties are available also on request so I am disappointed you were not able to find a suitable combination, the housekeeper recalls the conversation with you but meant it with humor. I will investigate the smell from the bar area so thank you, best wishes, Chris Gilmore GM

"Spring holiday"

5
30/03/2016

Great hotel. Very friendly staff all of which were very welcoming and helpful. Had a Seaview room, large room very clean and tidy, one of the best UK hotels we have stayed in. Easy walk to historic dockyard in Portsmouth and hovercraft to the isle of white.

"Awful"

1
28/03/2016

Booked this hotel as a night away for my partners birthday. The room we had was a standard double but looked more as a basic room. The hotel and our room was dated and seemed very hot as the heating was on full blast. We had no toilet paper in our room when we first arrived either. I originally booked a Seaview room and we ended up with a building site view with a tiny bit of Seaview. The meals seem very expensive. We ordered our breakfast for room service the next morning and it was the worst breakfast ever! Everything was dry and cold and they obviously didn't read what we had ordered. I won't be visiting this hotel again and certainly won't be recommending it to other people.

"Fabulous!"

5
21/03/2016

Loved this hotel, it was fabulous. Opulent. Great staff all very helpful. Beautiful room with sea views. Great to know that the Queen Mother and the Beatles had all stayed here in the past. Food was good - lots of choice for breakfast. Food at dinner was fantastic. Can't recommend this hotel enough. Would definitely stay here again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review which I have copied out to all the team, its nice to know you have followed in the footsteps of royalty, best wishes, Chris Gilmore GM

"Lovely hotel"

4
20/03/2016

We recently stayed here as part of a larger group for a reunion weekend. The weekend was that good that we have decided to hold our next 2 reunions at the same venue. We found all the staff to be extremely helpful, and I would rate the food as some of the best we have ever had, it was consistently of a very high quality and standard with a very varied choice to suit all needs. The hotel was very clean and our room was very comfortable and we could fault nothing. The hotel itself is currently undergoing some modernisation, and we found that some of the sash windows in our room were stuck in the open position, but the secondary double glazing was more than adequate to ensure this wasn't an issue. The hotel was also dog friendly, which we always like to see. Thankyou for a lovely weekend.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased your reunion went well, it is always good to get together with old comrades, best wishes and looking forward to welcoming you all back, Chris Gilmore GM

"A Real Delight Every Time"

5
19/03/2016

We have stayed at this hotel on several occasions and every time it has not let us down. The location is excellent for a relaxed night away, calm and just out of town enough so you can wander in if you like or just enjoy the more peaceful end of Southsea. The staff every time we visit can not do enough and are always friendly and calm. I've never seen any of them flustered and by definition of what they do this must happen sometimes! They also will go out there way to help if they can or meet any special requests. Well done the whole team, from reception to bar staff. I don't want to say too much as I don't want to encourage others to visit, this is our secret haha If you want a peaceful getaway then this is ideal!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel and team, I am really delighted you enjoy your visits with us and look forward to seeing you again, best wishes, Chris Gilmore GM

"Good hotel in convenient location"

4
19/03/2016

Our sea view room was large with lots of natural light. In-room safe, large radiator, fan (windows can't be opened), well stocked tea and coffee mini tray with fresh cookies daily and good, easily controlled shower. The only downside was the lack of fresh air or air conditioning did make the room feel rather stuffy at night, although the fan helped. Very convenient and frequent number 23 bus service starts and ends its route just across the road to Southsea shops and the Hard Interchange (for Portsmouth Harbour station and ferry service, Portsmouth Dockyard and Gunwharf quays). As vegetarians we were very impressed by the variety of menu options available in the lounge bar and did not have to search outside for the 4 nights we spent there - a very pleasant and rare experience! The quorn curry, for example, could be ordered as korma, balti or jalfrezi and was generously served with nan bread, poppadoms and mango chutney at a reasonable price. So nice to have options that don't always involve cheese - well done Royal Beach! Buffet breakfast, served in the elegant main restaurant with views of the Solent, was excellent. Staff were friendly and attentive. Will stay here again if we return to Portsmouth in the future.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and team, I am pleased you were happy with the vegetarian choices available in all of our food areas. The heating in the hotel is a little old fashioned but we are looking at ways of improving air circulation within the rooms, best wishes, Chris Gilmore GM

"Royal Beach Hotel, Southsea, Portsmouth"

4
18/03/2016

Very good hotel on the seafront facing the pier and Isle of Wight. Well located for the city, Gun Wharf Quay and the Historic Dockyard, a bus goes to all three from a stop near the hotel. Although the buffet menu vegetables were overcooked and tasteless, the a la carte menufood was excellent.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you enjoyed your stay with us, I have discussed your comments with the head chef so we can look at ways of improving the holding of vegetables on our buffet service, many thanks, Chris Gilmore GM

"2nd time in 2 months. Good kitchen and good staff. Good rooms."

4
15/03/2016

2nd time in 2 months. The location is very nice and quit. Friendly staff and good breakfast and evening diner. Rooms are good. In 20 minutes from hotel to the Royal Naval base. Owner (Neil) is taking care of evening and night time operations and very helpfull.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you enjoyed your second visit and I have passed a copy to Neil one of our night staff, best wishes, Chris Gilmore GM

"Surprise Hotel Trip"

4
15/03/2016

My Wife paid for us to stay at the Best Western Hotel Southsea as a surprise Birthday present. The Best Western is in a good location almost opposite South Parade Pier(which is currently closed for restoration) and Southsea Beach. The overall appearance of the Interior of the Hotel is very dated but this did not detract from our visit. It is still very clean. After check-in we were accompanied to a very large, well appointed room with a safe, television, Iron and Ironing Board, Hairdryer etc. The room and adjacent bathroom were clean and both were warm. After a few minutes of getting to our room, there was a knock at the door and one of the members of staff presented us with two small bottles of sparkling wine with a note from all of the staff to help celebrate my Birthday. This was an un-expected but very welcome surprise. Our room was on one corner of the building overlooking the Sea Front. There was two layers of glazing on the Windows which was a good thing as the Hotel has a road running beside it. There was no undue noise from the Road. Unfortunately, the weather at the time was terrible, so we decided not to go out for a walk but to stay and eat at the Hotel and have some drinks in the Bar. We ordered two meals. One was sausage and mash with onion gravy and the other was a Cheese and tomato pizza with four toppings. The portion size wasn't very big and the quality of the food was inferior. We ordered a side of Onion Rings which was very greasy. We did not feel the food ordered in the Bar was good value. However, the Bar Staff were very friendly and professional and the drinks were fairly priced. After a good night's sleep, the wall fitted shower was powerful and hot. We went down for Breakfast to find a very good and plentiful selection of food. There was cereals, a cooked buffet breakfast, toast and plentiful tea and coffee. I would add that although the quality of the breakfast was fantastic, the Waiters were slow. In fact, we went and got our own coffees before we realised there was even a Waiter service. Overall, I was very impressed by the quantity and quality of the food available for breakfast and I thanked the Manager as I left. All told, I would stay again at the Best Western Hotel and If you're planning to stay in Southsea it's a good Hotel to stay at.

"Very dated in parts and service wasnt good on check out"

3
12/03/2016

The room itself is a relic of hotel rooms from about 20 years ago, but saying that everything was very clean and comfortable. The same can be said as the hotel as a whole but it wouldnt put me off staying again, the food both in the evening and at breakfast was excellent but the experience was let down by the least helpful staff at check out that I have dealt with for a long time

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased that almost everything was to your satisfaction and with regard the fabric of the hotel improvements are ongoing, if you could let me know what your problem was on check out, I can look into that further as I am surprised by your comment as our reception team have excellent customer feedback, best wishes, Chris Gilmore GM

"3rd visit."

3
10/03/2016

Plus points: Excellent staff, especially the night manager and the bar manageress. Breakfast was as expected , excellent. Our room was clean and comfortable. Minus points: We were told that the refurbished bathrooms in the queen (Seaview rooms) had been refurbished and now had power showers...cobblers! Naff showers! The whole place could do with a makeover, wallpaper falling off and the carpets are worn. Enthusiasm is dwindling for this establishment, which is a shame as it makes a great base for our trips to Portsmouth.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel, I am pleased that most of your experience with us was very positive, we have completed 72 bathroom refurbishments and are continuing this process through this year, not all sea view rooms have new bathrooms so you must have been misinformed, the next major project will be the modernization of the lounge area and all corridor and bedroom carpets were replaced during the last 12 months, We will continue to improve the quality of the hotel as availability and finances allow, best wishes, Chris Gilmore GM

"Comfortable hotel with a good restaurant"

4
09/03/2016

Visited for a dancing weekend having previously been here last year. Many rooms have been updated to a good standard and our one was very nice indeed even though it did look out the back onto the car park. Restaurant food was buffet style but good quality and variety. Pleasant staff in all departments who were friendly. Parking can be a problem.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, I am pleased you enjoyed your stay with us, the feedback from your dance group has been extremely good and we are all looking forward to welcoming you back later this year, best wishes, Chris Gilmore GM

"Lovely staff, tasty breakfast, good beds"

4
09/03/2016

Second time we've stayed at this hotel. Stayed in 207 this time, which is a large room with sea view. Rooms we've stayed in have been clean, warm and the beds are very comfortable. The hotel has a grand past and it's a shame that the decor is tired and shows the legacy of poor renovation. The staff are great, very friendly, helpful and smile. We've only eaten breakfast there which is plentiful, good quality and includes the full range go cooked and continental. The restaurant also benefits from two beautiful chandeliers which are copies of the ones that were on the Titanic. The hotel is right on the seafront, just walk across the road and enjoy the walk along the sea front. Parking is a bit tight, but the staff will help where possible to fit you in!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, I am pleased you found everything to your liking. We are continuing to refurbish all areas of the hotel as quickly as availability and finances allow and I hope you come and stay with us again, best wishes, Chris Gilmore GM

"A weeks dancing holiday at the Royal Beach Portsmouth."

5
06/03/2016

I organised a weeks ballroom, Latin and sequence dance break at the Royal Beach for around 80 people from Feb 29th-March 4th. Everyone arrived at different times during the afternoon. The greeting at reception was very good and attentive. The rooms were all very clean and well presented. The hotel provides free Wi Fi for all it's guests. We had opted for the buffet style evening meal each night. The variety and quality of food was just fantastic and the service provided by the hotel staff was amazing. nothing was too much trouble and they were attentive and friendly. In the mornings we again had the buffet style breakfast and such a large choice of food, full cooked breakfast and fruit, cereals and juices etc all nicely presented with many staff on hand to help serving tea and coffee etc. We had the main ballroom for the week and everyone had a great time dancing there each night. The general manager Chris Gilmore should be commended for the way he runs this hotel and all his brilliant staff from the duty managers down to the bar staff, waiting staff etc. He actually came into the restaurant on one of the evenings and served the gravy to his guests!!! Brilliant stay and can't wait till out next trip in November

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your groups stay with us, I am delighted that you found everything to your satisfaction and look forward to welcoming you all back later this year, best wishes, Chris Gilmore GM

"A great dance week!"

5
04/03/2016

Just back from a great break at The Royal Beach. Lovely and clean, good food and comfortable bedrooms. We were in a party that travelled from all over the UK for a dance week with David Read (entertainer/keyboard player). Ballroom excellent for dancing and it was good to have a bar in there too. There was also a lady there selling dance wear including shoes. We were booked in for breakfast and evening meals but we did eat lunch there in the bar. Quite reasonably priced too! Staff very friendly and efficient. Parking available on first come first served basis but our group didn't have any problems!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your stay with us and I am pleased you enjoyed your dance holiday, we have had extremely good feedback from all of your party and look forward to welcoming you all back again, best wishes, Chris Gilmore GM

"Very Enjoyable"

4
03/03/2016

My husband and I stayed 2 nights and we were very impressed. Staff very happy and helpful. Room was brilliant with sea view and double aspect. We booked via Booking.com and did not have full room detail just booked a double, but I did email hotel to ask for a few special details owing to health and the fact we needed cheery room as we were there to attend a funeral and could do with nice surroundings and they certainly fulfilled. Food lovely generally comfortable and pleasing stay and would not hesitate to stay again. Parking a bit tight, but had no problems.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, I am sorry it was for such a sad occasion but hope you can visit again for a more cheerful purpose, best wishes, Chris Gilmore GM

"Friendly and helpful, Clean and spacious."

5
01/03/2016

From when you arrive the staff are friendly and greet you. Reception clean and helpful. Rooms to lifts. Room spacious and airy. We had a double basic room and brought a dog. Was overlooking car park. the only let down is the car park. too small. we were allowed to have dog in bar area all night, she was greeted and made to feel welcome as much as us by staff and guests. Bar staff very friendly. Was able to order food in bar area and sit there to enjoy it. Nothing too much trouble. Restaurant available if needed. But no dogs in there obviously, Understandable. .Best place we have stayed at so far when we have visited Portsmouth. Feels like a hotel. but warm and welcoming. Bedrooms clean and spacious. Bathroom clean, shower okay towels fresh an clean, could have put some small complimentarily toiletries but large bottles on bathroom wall supplied. check out was 11am. £10 charge for dog, room price not bad.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your stay with us and I am pleased you had a good time, I have passed your comments on to all the team and hope you visit again soon, best wishes, Chris Gilmore GM

"A Nice One"

5
28/02/2016

It was a weekend with a large family group; the hotel was busy with two other large groups. Parking was a bit tight but the staff helped jiggle things around to help. All the staff were attentive and quick to help, service was excellent and the bar prices average for a hotel. Everyone enjoyed the food - the all day bar menu was good and the breakfast was plentiful and a good standard. in spite of the numbers the staff ensured everyone was catered for quickly. The Hotel building itself is right on the seafront and our room had a sea view. The inside was clean and and tidy the bedroom was large clean and well fitted. The shower head had lights which was a novelty, and the bathroom was clean. No noise from outside but some noise (TVs) did travel inside. Summary a Nice Hotel for a break.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very nice review of the hotel and team which i have copied out to all, we have tried volume controls on the TVs but had a lot of negative response so we do try try to advise guests to be as conscientious as possible, we hope you stay with us again, best wishes, Chris Gilmore GM

"Great Hotel"

5
22/02/2016

We found everything about his hotel good. The staff were all very pleasant. The breakfast had a good selection and cooked breakfast was piping hot. The room was perfect with a great seaview. It was very quiet in the evenings but perhaps a little bit too far from town if you want to walk. Over all a good hotel and reasonably priced

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for posting a good review of the hotel and services, I am pleased you had a good stay with us and hope you visit with us again, best wishes, Chris Gilmore GM

"Very good"

4
22/02/2016

I thought this might be an out of season seafront hotel limping through a long winter and we'd struggle to make the stay enjoyable. However, the place was very lively. There were 3 separate functions on the Saturday night which saw us moved to a different restaurant area, but without impinging on our experience. It was all managed by, what seemed to be, a full compliment of staff. This was really the theme of our stay in that we were impressed by the staff. The hotel is large, clean and well maintained. The restaurant food threw up (not literally) a few issues which were handled very well and the offending items were removed from the bill. So to summarise, our party of 5 felt we had a very good stay in a very good hotel based on tariff and service. There really isn't much to Southsea itself so a return visit is not on the cards, but of course its neighbour Portsmouth has plenty of visitor appeal if boats are your thing.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel, a number of guests are surprised that we are busy all year round but this is due to the variety of guests that stay with us and the number of private functions that we cater for. I have passed on a copy of your review to the team as they all appreciate good feedback, best wishes Chris Gilmore GM

"Mr lee"

4
20/02/2016

Stayed here for a couple of nights lovely place right in the sea front, check in staff so friendly an welcoming, rooms nice size clean everything you need. The bar an restaurant perfect in what ever you need to eat an drink all staff were very helpful an nothing was a problem great place

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and its many positive comments , I hope you visit us again, best wishes, Chris Gilmore GM

"Good hotel for a short stay"

3
19/02/2016

I stayed here for a week on business with a colleague. We had 2 single rooms on the west side of the building. On arrival we both attempted to put valuables in our room safes but neither worked. I spoke to reception who eventually sent someone to fix the problem. They said they were unable to do so and both remained unserviceable for the week. They offered to put valuables in the reception safe but we declined...I'm not about to hand over my valuables to a complete stranger! We were forced to carry all out items of value with us all week, not ideal. When it was sunny the large windows in the room made it like a sauna and on cloudy days it was very cold as there was only a small radiator in the room. The car park is very small and fills up quickly. When full you have to try and find a parking space in the busy streets around the hotel Those were my main problems, having said that overall the hotel is good. Food in the bar is varied and tasty. Breakfast is buffet and has plenty of choice. Wifi was fast enough for what I needed. Rooms were clean but a bit tired, only to be expected in a hotel of that age. Overall, a perfectly acceptable hotel for a short stay.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
thank you for your review, I am pleased that overall you enjoyed your stay, we are experiencing problems with replacement parts for our safes which were installed a couple of years ago but our safety deposit system at reception is very secure and all items are logged. I hope it does not stop you staying with us again, best wishes, Chris Gilmore GM

"BIRTHDAY TRIP"

4
19/02/2016

All good, food, room, service, easy location, good bus service, nice walks, lots to do and see, easy access to the Isle of Wight and lots of shopping at Gun Wharf Keys! The Hotel has a great Dining Room, large menu choice and the food is piping hot! Not always the case in many Restaurants these days!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review of the hotel, I have passed on a copy to restaurant team and hope you visit again, best wishes Chris Gilmore Gm

"Lovely Hotel, Poor Parking"

4
18/02/2016

After flying to Southampton from Aberdeen, then driving through to Portsmouth, I didn't expect to then be faced with a 30 minute drive around the hotel to try and get a parking space. There are hardly any available and when I phoned they just said I should try and park in the surrounding streets. Eventually did get one. Plus side room was lovely and really big, and bathroom was big too. Shower wasn't great - piping hot or freezing cold - no middle ground. Bar was lovely and ate evening meal on my first night which was lovely too. Breakfasts were great. Would go back again if they got parking sorted.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a good review of the hotel and I am pleased you enjoyed your stay with us, unfortunately the parking is what it is at the moment but we are talking to the city council about opening up the seafront parking on a free of charge basis so keep an eye on our website for more information, best wishes, Chris Gilmore GM

"Lovely hotel shame about the car park"

3
16/02/2016

I really liked this hotel, it's old but not tired rooms were clean and the staff were very friendly. I had a sea view room and loved watching the sun set and the sun rise. However... The car park is ridiculous! They have squeezed every centimetre they could into a space and there is no regulation of who is parking the result of which is that cars get blocked in or have to make million-point turns to get out, I had to get reception to call a resident to move his car back 1 foot so that I could get my car out, resulting in a stressful departure from what would have otherwise been a pleasant stay. Shame.

"Nice stay "

4
14/02/2016

On arrival no parking available, was expecting a bigger car park very small and very tight spaces, however did manage to get a space as was lucky enough to check when someone was driving out. Room was nice, comfortable bed room was very warm even with Windows open. Shower excellent. We ate in the bar very nice burger at reasonable prices compared to restaurant. Breakfast was very nice and overall we enjoyed the stay. Generally expect a higher level of customer service from checking in/ checking out lady was attentive but didn't exactly make us feel welcome or ask if we enjoyed our stay. It's only small things but really think that makes a difference.

"Nice place "

5
12/02/2016

Stayed here for initially two nights. Firstly the receptionist was cheerful and polite. My room was on the 4th floor, it was a typical hotel room with a comfy clean bed and what looked like a recent refurb of the bathroom. I don't really have anything negative to say about the place. The project I was working on overran so I had to book another night, I looked on the net and the prices were coming back £25 per night more than I had payed, fair play they still only charged me the initial rate ?? All in all a nice play with nice staff thanks.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your stay with us, I am pleased the team looked after you and you found everything to your liking, we hope you stay with us again, best wishes, Chris Gilmore GM

"Weekend Review"

5
10/02/2016

A comfortable hotel with good rooms and facilities all complemented by friendly, helpful staff. This was only a short break for us but would stay for a much longer period if required. It is in an ideal location with many rooms having the benefit of sea views.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel, I am pleased you had a good time with us and we hope to see you again soon, best wishes, Chris Gilmore GM

"great hotel"

4
09/02/2016

service restaurant food was very good and plentyful. liked the english classic puds plus many cakes and tarts. staff were attentive and helpful. local area has many well presented and clean room with attentive and helpful tea making facilities. self places to visit cultual and entertainig and getting fit.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel and I hope you come and visit again soon, best wishes Chris Gilmore GM

"70th Birthday Lunch"

5
09/02/2016

Held a surprise 70th birthday lunch for my husband on 4th February, from the first enquiry excellent service. Organised a private dining room, excellent choice of menu and wine. Davina helped me to organise tables, we were able to have access to room from early morning to decorate the room and tables. Everything was wonderful, staff, service and food were excellent, nothing was too much trouble for them, we could use the room for as long as we needed. Four of our guests stayed overnight and said how comfortable they were and that the breakfast was very good. I would highly recommend holding a function here and will certainly use the hotel again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review of your lunch here at the hotel, I have passed a copy on to the events team and Davina and hope we can be of service to you again in the future, best wishes, Chris Gilmore GM

"WEEKEND VISIT"

4
08/02/2016

Good location , the staff were very friendly and helpful, the rooms were nice and clean. we stayed bed and breakfast with a good selection, the hotel is just across from the sea front which is a 30 minute walk into gun wharf, if we go that way again we would book this hotel again.

"OVERNIGHT STAY"

5
07/02/2016

6th February. Had a lovely night at the hotel. Staff were very attentive and professional. Lovely evening meal in the restaurant. Room was spotless and well appointed. Breakfast was first class especially the special order of poached eggs. Particular mention of the waitress at breakfast. JESS looked after us very well. Lovely and polite with lovely smile. Made us feel valued customers. HIGHLY RECOMMENDED.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review of the hotel which I have copied out to all the team along with a special note to Jessica, best wishes, Chris Gilmore GM

"Enjoyable Stay"

5
07/02/2016

This is an excellent hotel to stay at: pleasingly situated on the Southsea seafront, close to regular bus services, and convenient for visiting the Historic Dockyards. The hotel is very well run, staff being helpful and courteous. Breakfast and Dinner were of a high standard. Only small negative would be the transmission of sound from corridors to rooms, and vice versa. Very enjoyable stay--thank you.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of our hotel and I am pleased you found everything to your liking, with regard to your point on noise, we are installing additional trims to all bedroom doors and this may improve the sound transference, best wishes Chris Gilmore GM

"Fabulous Hotel"

5
07/02/2016

I'm writing this review over our breakfast table at The Royal Beach Hotal. We checked in yesterday while visiting our daughter at Uni. Check-in was easy and with the minimum of fuss we were directed to our room. The room was clean and tidy and warm. 2nd floor with high ceilings and a floor to ceiling bay windows with great view over the Solent! it was a stormy night so we turned all the lights out and watched the waves crashing on the beach opposite. The bed was huge, and very comfortable and afforded a great nights sleep. The batchroom was very clean and looked recently refurbished. Breakfast was a cooked buffet so theres no excuse for going hungry and the staff were amazing. I'd have no hesitation in returning. The hotel website has a good history of the hotel which is very worth a read.

"On the up"

3
03/02/2016

I stayed here with 3 colleagues and enjoyed the stay,it's a grand hotel let down massively by the lack of parking. The hotel is tired in places but it's almost it's charm, the staff vary from very young and enthusiastic to the old and clearly going through the motions. My room was clean and newly decorated and was really nice, we are out but had breakfast and this was fine, nothing to write home about but adequate and mostly fresh. Would stay here again but only for work.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel, I am pleased you found your newly decorated room acceptable and enjoyed your stay, parking is an issue for all the hotels in Southsea but we do try to assist guests with parking as much as we can and all off street parking is permit free, best wishes, Chris Gilmore GM

"Stayed a extra night!"

5
03/02/2016

A clean and well cared for older hotel. We had a lovely seaview room ( hopefully the pier will be up and running soon). The food was excellent in both the restaurant and bar. The choice for breakfast was exceptional and my poached eggs were probably the best I've ever had. All the staff were friendly and helpful, especially Margaret and David but I must also mention Sam, Jose and lsla. We stayed a extra night as we liked it so much and would happily stay again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which I have copied out to Margaret. The pier is currently being refurbished and fingers crossed should be open for the 2016 summer period, best wishes Chris Gilmore GM

"We stayed a extra night!"

5
03/02/2016

We had a wonderful stay and found the hotel well cared for and spotless. The staff were friendly and very helpful, especially Margaret and David, but I must also mention Sam, Jose and Elsa. The food was excellent in both the restaurant and bar. The breakfast choice was vast and the poached eggs were the best I've ever had. Hence why we stayed another night.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you had a good stay with us and have passed on your comments to all the team, best wishes, Chris Gilmore GM

"Budget hotel on the seafront, good for a short overnight stay"

3
02/02/2016

I have stayed here once before about ten years ago when it was a bt disappointing but recently stayed here overnight on business with a colleague and booked two single rooms. Both really cheap at £49 each including breakfast. Parking at rear of hotel included in the price although not that easy to find a way to the back of the hotel, however not really a problem. Check in was efficient if not overly friendly and one of us was upgraded to a twin room at the same price. This was a nice size, on the fourth floor up in the roof and very clean, looked as if it had recently had a makeover. Shower room was immaculate and again looked as if it had recently been refurbished. Furniture again functional and drab, a bit of a throwback to a recent bygone era. TV had freeview and was fine. Decor was not especially modern, more 70s kitsch. The single room was very small, barely room to swing a cat probably because the en suite bathroom had been installed to take one corner of the room. Bed was comfortable if not slightly small and a good nights sleep was only interrupted by the horrendous winds this particular night. As I said ok for one night but for a longer stay pay a little more for a better quality hotel. Location was excellent and I had a sea view. Breakfast was a selection of full English as well as pastries, tea coffee juice etc and was good although like most budget hotels the sausages were poor quality catering sausages. i can never understand why hotels feel the need to maximise profit at the expense of quality. All in all the hotel presented good value for money, but we still have a lot to learn compared to the Europeans when it comes to providing quality accommodation at a reasonable price.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased that not only was your stay extremely good value you found everything clean and fresh. As a team we all chuckled at your breakfast sausage comments, we trialled over twenty varieties of butcher prepared sausages all with different fillings, flavors ,skin thickness etc and agreed on the one we currently use as the best to please the most customers, it proves you cant please all of the people all of the time but thank you for your observations, best wishes, Chris Gilmore GM

"Tired"

1
01/02/2016

The room we had was taller than long! It was tired, noisy and not what I expected. The bathroom had tiles falling off and a rotten window frame. The bath SHOOK when the lift went past. The room backed onto the lift shaft and we had this noise all night. The car parking is ridiculous.... very small car park and is first come, first serve. And to top it all we had to push our way past 4 guys sheltering under the entrance of the hotel drinking white cider and special brew! All in all a very disappointing stay.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
I am sorry you had a disappointing stay with us, I did check your room personally today and whilst I agree the bathroom is one of our oldest the tiles and woodwork were not quite as you described, We have a duty of care for our customers so I also asked a member of staff to travel up and down in the lift whilst I was in the bathroom and did not experience any vibration or noise whilst I was there, I am not saying you did not experience a vibration but this was not evident today. I would advise any customer who is experiencing anything less than they expect to contact the duty manager or reception and allow us an opportunity to put right whatever the problem may be, whether at the time or the following morning, we want all of our guests to enjoy their stay with us, best wishes, Chris Gilmore GM

"Another great stay"

4
30/01/2016

Great location which is why we have stayed here on a couple of occasions. Nice rooms very clean although bathrooms could do with a bit of updating. Staff all very pleasant but could do with more than one on at a busy time when people are checking out. Breakfast buffet very good. Beds really comfy.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel, I will pass on your comments re cleanliness to our housekeeping team, we are refurbishing bathrooms at the moment which will transform the impression of the hotel, best wishes, Chris Gilmore GM

"Pleasant stay at a good value hotel"

3
30/01/2016

This is a pleasant hotel on the sea front, although there is not much in the area within easy walking distance and you will need to drive to have a choice of cafes, restaurants etc. The concierge was extremely helpful with parking when the hotel car park was full - it does seem rather small for a hotel of this size and the barman was also very friendly. The rooms were fine and reasonably quiet- two of us had a superior sea view room and these were larger but breakfast was very ordinary with lots of things wilting on the hot plates - however you can order some items freshy cooked such as scrambled egg. Breaksfast also stops at 9.30 on weekend days, although you don't need to check out until 11 am. To get a good deal you do need to closely check their website as often cheaper deals feature further down the room lists such as breakfast included and a superior room, though many discounts at better prices are offered by other websites. Also don't be lulled into thinking that the Best Western low cost guarantee will actually work. I found five different websites showing much cheaper rates and their customer service people in Milan refused to honour this as they said these deals were sale prices/discounts (!) so were excluded. It was a pleasant enough hotel in a quiet part of Portsmouth but nothing special and I can't see us staying there again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you thought the hotel to be good value and I am sure with our continued refurbishment we will continue to satisfy our guests. Breakfast last orders are 9.30 in the restaurant but room service is available through until 10.30 am. With regard rates, phoning the Hotel direct will always ensure you get the lowest rate available on the day,best wishes Chris Gilmore GM

"A pleasant stay in a "character" hotel"

4
27/01/2016

Having stayed previously, on attempting to book, all websites indicated this hotel was full for our required dates. On contacting the hotel direct a room was secured for two weekend (Saturday/Sunday) nights. Our room was small. but comfortable and well equipped. We had a problem with the safe, which was quickly remedied by a staff member. The small hotel car park was full when we arrived for our first night and we needed to find very limited street parking nearby. We were able to move to the car park the following day. On the first night, the main dining room was being used in connection with a wedding function, so we decided to eat elsewhere. On the following evening and for breakfasts we were able to sit in a "window" seat looking over the Solent. The breakfasts and the evening meal were good in quality and quantity. All staff were friendly, providing good service at all times. Accepting the limitations (and charm) of this old style seafront hotel, our stay was enjoyable and we would stay again if in the area.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the Hotel and I am pleased you had a good visit and would choose to stay with us again, best wishes, Chris Gilmore GM

"Nice one night break"

4
27/01/2016

Booked day before we travelled after reading good reviews on TripAdvisor. Reception staff friendly and helpful. Allocated a very nice spacious sea facing room with queen size bed, two seater sofa and small round table and two chairs. Bathroom was rather small but perfectly adequate and complimentary shower gel, shampoo/conditioner & hand wash supplied in fixed 250ml bottles - always a nice touch. Very pleasant dining room overlooking the sea front, well spaced tables. Dinner was very nice and service good. Breakfast offered good and varied selection and again staff were attentive and efficient. We thoroughly enjoyed our stay and will stay again if in the area. Hotel is well placed for visiting Gunwharf Quays and Portsmouth Historic Dock area. We took the number 23 bus which takes you direct to Gunwharf Quays or to the Cascades Shopping Centre and left our car in hotel carpark.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for lovely review of the hotel and team, I am pleased you had a great stay with us and hope you visit again, best wishes, Chris Gilmore GM

"Nice Hotel but a bit tired"

3
24/01/2016

We had a pleasant stay at this hotel and paid extra for a superior room. The room was large with good views across the Bay. Although the bathroom had been refurbished it wasn't to a great standard and on the first morning we didn't have any hot water. This was quickly remedied. The breakfast was good if you like the 'the full english'. There was fruit on offer which was under ripe but no continental alternative. Like other old Best Western Hotels we have stayed in it had received a make over but not the major refurbishment it needs. The staff were very friendly and helpful and the bar cosy. We didn't eat other than breakfast so can't comment on the food. One of the good points of the hotel is the there is a bus stop outside taking you to all major attractions. We never waited more than five minutes for a bus. Wi fi in the room was poor.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the Hotel and I am pleased you had a pleasant stay with us, we offer on a daily basis a full continental style breakfast which includes assorted pastries croissants, breads and rolls with granolas and a choice of 12 other cereals, to accompany the fresh fruit we have two types of grapefruit, figs. prunes and fresh orange segments this is always on the left hand side of the dining room opposite the hot buffet so I am sorry you must have missed this display. The refurbishment is ongoing and I am sure you will notice the difference should you choose to visit us again, best wishes, Chris Gilmore

"James the best receptionist ever"

5
22/01/2016

Great Hotel with top staff and a great breakfast. Special note of thanks to James on reception. Great welcome and nothing was to much of a problem. Best Western if you have a management accelerator program, then James should be on it. This will now be my hotel of choice when visiting the Portsmouth and Soutsea area!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the Hotel and the excellent feedback, I am pleased James gave you great service as he always does and we always offer advancement opportunities to all of our team, best wishes Chris Gilmore GM

"Very good stay at Royal Beach"

5
21/01/2016

Pre Christmas stay, Staff very helpful, comfortable room with excellent breakfast, we had drinks at the bar and a three course meal at the restaurant both very good, food and staff excellent, very close to sea front and shopping centre

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel and team, I am pleased you had a good stay with us and hope you visit again soon, best wishes, Chris Gilmore GM

"Excellent hotel and great service"

5
21/01/2016

Stayed 2 nights on 19th January. Booked a queen room with sea view for a very reasonable £162.00 for 2 nights. Room was spotless and very large. Bathroom slightly dated but then this is a Victorian building. Room service breakfast was very good although could have been a little warmer. Food prices were very reasonable and the traditional ploughman and chicken and bacon cesear salad were fresh well presented and plentiful. Staff all friendly and helpful. All in all an excellent experience and we will be back

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for an excellent review of the hotel and team, I have taken on board your comment re room service breakfast and hope we can be of service again in the future, best wishes, Chris Gilmore GM

"Value!"

5
17/01/2016

Stayed overnight after a works party. Firstly the Hot buffet at the party was 5 star even went up for seconds as did several people at my table did! The party went with a swing with the staff at the bar doing a sterling job. The room we stayed in was a sea-view room on the first floor the only let down was that it was directly by the stairs above the entrance, so if looking for an early night (luckily we were not) if you are given this room beg for another! The room itself was great spacious, clean, and very accommodating The breakfast in the morning was first class with choice of continental or full English with all the trimmings. Would not hesitate to stay there again just not the same room if looking for a relaxing stay. .

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review, It is good to know the team delivered a good hot buffet for your evening and that you had a good stay with us, I hope you come and stay with us again in the future, best wishes, Chris Gilmore GM

"Relaxing "

4
14/01/2016

We were all made to feel very welcome by the staff. The hotel was warm,comfortable relaxed environment. The room was lovely it boasted beautiful sea views. The food at the bar was beautiful and breakfast was lovely too. Would recommend to all.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for an excellent review of the Hotel and services, I am pleased you had a good time with us and hope you visit again, best wishes Chris Gilmore GM

"Xmas Do"

4
14/01/2016

We have visited this hotel for the Xmas Do with a group of friends for several years. You can pretty much guarantee having a great time with good service, good food, music and dancing. Unfortunately this year we did not enjoy it as much. The food was good and served with amazing efficiency as usual but the disco was unusually so loud you couldn't chat and the room situated at the back of the hotel was extremely hot. The DJ played a disjointed range of music with the ability to clear a full dance floor from one record to the next. Just a couple of niggles on an otherwise enjoyable visit. Our room was large and comfortable and breakfast fresh and plentiful. This traditional hotel on the sea front is also a great place to go for their wonderful afternoon tea!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your evening with us, I am pleased you enjoyed the food and service as usual, the DJ on the evening is the same as last year and the previous year so we were both disappointed to read your comments but will bear them in mind for next year, best wishes Chris Gilmore GM

"Excellent value"

4
13/01/2016

Visited here for overnighter and very impressed.Huge room dinner good and breakfast 5star.Even though older building very tidy and bathrooms refurbished.Close to parade .Bar area good with good choice of beers.Off street parking limited bur plenty of other places

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel and facilities I am pleased you had a good stay with us and hope you visit again soon, best wishes Chris Gilmore GM

"Excellent lunch, great value "

5
12/01/2016

We were a party of 22, celebrating a number of birthdays and some new jobs. Lunch was excellent, great value for money. Service was brilliant and the waitress, Sarah was extremely friendly. A very minor niggle would be the number of times she called people 'darling'. All in all an excellent afternoon. We'll definitely be putting the Royal Beach at the top of our places to go, for Sunday lunch. Thank you

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your visit for lunch and I am pleased you found the food quality and service brilliant, I will pass on your comments to Sarah, best wishes, Chris Gilmore GM

"Good Value Hotel"

4
09/01/2016

We stayed with our two dogs at short notice just before New Year. The staff were very friendly and helpful, the room was huge and spotlessly clean. The hotel was truly dog friendly! Breakfast was great. Highly recommended and we will definitly use it again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you had a good stay with us and found everything to your liking, best wishes, Chris Gilmore GM

"Excellent Christmas Party!"

5
05/01/2016

For the third year in a row I attended my work Christmas party at the Royal Beach Hotel and it was fantastic - again! Lovely food, very friendly staff - nothing was too much trouble and a fab DJ so we could dance the night away!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing your Christmas party with us and I am pleased you had a great time, we served over 3500 customers for party nights this year and the feedback has been fabulous so I hope we see you again next year, best wishes, Chris Gilmore GM

"Fantastic can't wait to go back "

5
04/01/2016

I stayed in this hotel a few years back and remember having a lovely breakfast, so when my friend suggested going for Sunday lunch I was quick to agree. This is is such a lovely hotel with a beautiful dinning area. The carvery was amazing, lots of choice and generous portions, couldn't fault anything and a reasonable price for such great food. Will definitely be going back and would highly recommend.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing our Sunday lunch, I am pleased you enjoyed your meal with us and hope you visit again soon, best wishes Chris Gilmore GM

"Great Christmas Stay - As Usual"

5
04/01/2016

Have stayed at the Royal Beach many, many times and have never had a bad experience. Thought it was about time I posted something here. In December I stayed over the Christmas period - for the eleventh consecutive year I might add! Throughout this time the hotel has solved the annual problem of how to keep the somewhat older members of my family satisfied! The hotel location is perfect, the staff are brilliant and they all go the extra mile. The Christmas break is excellent value for money, too. If you don't have enough to eat when you stay here at Christmas then all I can say is that it's your own fault. Thanks for looking after us over all these years.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel at Christmas time.It is always good when returning guests leave just as happy with their last visit as the first one, best wishes and happy new year to you all, Chris Gilmore GM

"Getaway for 1"

4
04/01/2016

Nice hotel, stayed for two nights on my own. 40 min walk to city centres but there are bus stops right outside. Breakfast was OK, i guess you get what you pay for. Would probably be better to stay in the summer to get full experience of a beach front hotel. None the less, it was fine.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for publishing a positive review of the hotel and I hope we can accommodate you again in the future, best wishes Chris Gilmore GM

"Fantastic Place!"

5
03/01/2016

Just been to the hotel for Sunday lunch and have to say it was excellent! The food was lovely and the staff were extremely helpful and very friendly! We had the carvery for lunch and the meat was cooked to perfection with very generous portions! The dessert selection was also great with loads of delicious treats to pick from! Overall I thoroughly enjoyed my visit to the Royal Beach and will definitely be going back!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of Sunday lunch here at the hotel, I have passed on your comments to all the team and we will look forward to welcoming you back again in the future, best wishes, Chris Gilmore GM

"Sunday lunch was delightful "

5
03/01/2016

One of the best Roast dinners I have had. Great selection of starters, lovely generous portions of meat, crispy fluffy roast potatoes, fantastic selection of vegetables and the cauliflower cheese was absolutely amazing!! There was also plenty of options for dessert. However the best thing was the customer service. Every member of staff was so helpful and attentive. I will definitely be going again next week!!

"Christmas Dinner"

3
20/12/2015

We spent an enjoyable evening with friends at the Royal. The meal was fine and included wine for £39 each the wine was not too good and consequently we had to visit the bar for drinks. However the food was good and they took care of the gluten free option very well, The bar staff were chatty and more than present and the dancing was all good (except for my effort)!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you had a good evening with us at one of the Christmas party nights, had we known the wine wasn't to your liking we would have changed it for an alternative house wine but I am pleased it didn't spoil your evening, best wishes Chris Gilmore GM

"Another stay in Southsea"

5
20/12/2015

Clean and comfortable amenities. Hotel directly on the seafront. All the amenities you coud wish for. Ask for a sea view room the view cannot be beaten. Great selection of breakfast items. Free WiFi connection and Feeview TV.

"Lovely sea views"

4
17/12/2015

We had a two night midweek stay here booked via an internet deals website We asked for and got a sea view room. Our 4th floor room had recently been refurbished as had the bathroom so both were in very good condition. The room is furnished well and has plenty of space as well as wifi, tea/coffee making, good bathroom toiletries. The sea view was magnificent and we spent quite a bit of time watching all the shipping movements. We didn't have an evening meal at the hotel so can't comment but we did have breakfast which was very good. Buffet style with a large choice of cold and cooked food as well as some fresh fruit. I would not hesitate to stay here again especially as it was cheaper than the chain type hotels (premier etc) and we get a breakfast as well.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am pleased you found your visit to be value for money and loved the sea views from your room, best wishes Chris Gilmore GM

"Well worth the effort!"

4
15/12/2015

I wanted a short visit to enable me to see a show locally and had booked other accommodation which had some flaws regarding parking so that was cancelled when I managed to get a reasonable deal for two nights complete with free parking. I (a single traveller) was looking for b & b or half board in a double room with a sea view and that was exactly what I got. I arrived Sunday mid afternoon and the restaurant was shut but the lounge offered a very good, tasty, inexpensive menu. Yes, it was definitely low season but all the staff ensured a warm welcome and the reception staff (James) couldn't have been more helpful even when I had problems with my key card!! Having been disappointed with a Best Western hotel some years previously I wasn't sure about this one but it far exceeded my expectations.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for an excellent review of the hotel, I am pleased every aspect was above your expectations and hope you visit again soon, best wishes Chris Gilmore GM

"A brilliant Christmas party"

5
15/12/2015

Had our company Christmas party at this venue and absolutely cannot fault it. The food was fantastic, the entertainment captivated everyone. The venue itself is beautiful and everyone had a brilliant time! Times in between courses were ideal too. Would definitely recommend it.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of our Christmas party night, I pleased you all had a great time, best wishes Chris Gilmore GM

"Good Hotel. Real value for money"

4
15/12/2015

I stayed there mid December 2015 and I was really satisfied. The old building is very fascinating and well kept. I was kindly upgraded to a huge sea view room which had everythibg you would expect in such a hotel. Being a business traveller, I would have appreciated a trousers press, but I understand that this hotel is mainly for Holiday makers. Rooms are spotless clean, very silent, with curtains and plumbing working exceptionally well (these last two things are not very common in the UK, according to my experience). Also the restautrant is very good: dishes are prepared to order with fresh ingredients and portions are copious. If the waitresses smiled a little bit more it would be appreciated. Be aaware that there's a free car park so you won't spend a fortune aprking on the Street. I will definitely return if in the area again

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very good review of the hotel and team which I will pass on and I hope you visit again, best wishes Chris Gilmore GM

"Fab Christmas party"

5
15/12/2015

Went here December for a work Christmas meal. Excellent facilities food and service. Event staff very helpful courteous and polite, hotel rooms gorgeous and all hotel staff seemed so happy. Toilets clean tidy so I'll Definitely be returning.

"Nice location"

4
13/12/2015

Booked for an overnight stay as part of the Christmas party night. Room was ok , clean, warm, but a little tired looking . Overlooked the back of the hotel so not an exciting view. The hotel reception area and function room was very nice . The party night itself was really good . Breakfast was abit bewildering we were told that there was not a table for two available in the restaurant and the waitress told us to look in the bar area and a table would be set up. The only available tables were the low coffee style ones so I said I'm not eating from a low table. Back to the restaurant again we were told same thing no tables available for two but groups of three , four or more were seated straight away , we pointed out that our friends who we stayed with were sitting down and could we join them . In the end after about 15 minutes we asked two people to share a table with us so we could be seated to get some breakfast . Once we got it the the breakfast was nice with a good selection of cereals , cooked items etc. The hotel is on the sea front so lovely views over the Solent if you are lucky to have a room at the front .

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am really pleased you enjoyed your party night with us, I am also unsure why you were kept waiting for breakfast if tables were available, the hotel would have been full with around 200 guests at the weekend so the restaurant team may have been trying to maximize the table availability but I am sorry you were kept waiting. We are updating all bathrooms at the moment and are looking to refurbish all the downstairs public areas next year so I hope you will visit again, best wishes Chris Gilmore GM

"Weekend Break"

3
13/12/2015

Stayed here for the weekend,lovely location right on the sea front,hotel is very tired and in need of complete refurbishment,very surprising for a Best Western,excellent service and great breakfast,no air conditioning in our room which was at the back of the hotel and our windows where painted shut !! would recommend this hotel as a budget hotel but try and get a room with a sea view

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, we are updating all bathrooms at the moment and are looking to refurbish all the downstairs public areas next year so I hope you will visit again, best wishes Chris Gilmore GM

"Very Nice Stay"

5
11/12/2015

It's not very often that I stay in hotels in the UK and when I do I like to read reviews and compare before booking. However we were attending a wedding reception at the Royal Beach so it made sense to stay there. Thoroughly enjoyed our two night stay! We had a third floor sea view room, which was huge and comfortable. The bathroom looked like it had recently been refurbished. The breakfast was lovely, nice selection and well cooked. Staff were friendly and efficient. All in all a good stay and I was pleasantly surprised at the room rate. Will look to stay here again when visiting family in the area.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel, I m pleased you found your stay good value and found the new bathrooms to your liking, best wishes Chris Gilmore GM

"FABULOUS AGAIN"

5
10/12/2015

we have stayed at The RoyalBeach many times this time it was for a 5day break a marvelous winter offer the rooms are lovely breakfasts splendid meals in the bar huge The staff are polite and helpful without being stuffy we love theplace and hope to go back very soon thankyou to all of you

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review, I am pleased everything was to your satisfaction and i hope you visit us again soon, best wishes Chris Gilmore GM

"Great if you like tropical central heating! !"

3
08/12/2015

Stayed here as we were attending a club Christmas party. The food at the meal and breakfast the next day were both served hot and were really tasty. What let this hotel down is like so many English hotels it's in urgent need of some tlc. The toilet roll holder collapsed every time you tried to use it and the heating was turned up so high that even though we turned it down we had windows open all night as it was so suffocating. No worries about global warming here! Staff friendly and good service.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a nice review which I have passed on to all the team, we have new Biomass boilers in operation and the temperature control for the rooms has yet to be finally adjusted, this along with warm temperatures for December is making the rooms a little warm, we will get it right shortly, best wishes Chris Gilmore GM

"Good value and excellent location"

4
06/12/2015

Very nice hotel located on the seafront in Southsea. A short distance from the Historic Dockyard in Portsmouth so a good base to visit that attraction. The room was well appointed and comfortable. Excellent restaurant with very helpful and attentive staff. Breakfast was very good with plenty of options and all well cooked and presented.The reception staff were all friendly and helpful.

"Absolutely FABULOUS "

5
06/12/2015

My friend and I booked a twin room to stay in after our works Christmas Party. We checked in mid afternoon and it was swift and reception staff were courteous and friendly. Our room was 119 on first floor. It was huge for a standard room, nicely decorated, had an ironing board and iron, fan, tea and coffee etc. My only criticism is the heating was on full blast when we got there so our room was stifling but we soon opened the windows and cooled it down but there was no thermostat on radiator to turn it off, but being able to open the windows properly and not just a few millimetres like some hotels really helped. We ordered breakfast to our room and it was fresh, hot and so welcome after the nights drinking! Could absolutely not fault the staff at all, every member of staff from the reception, party staff, chambermaids, room service people - all of them were friendly and polite. I would absolutely stay here again in a heartbeat and in the future I will stay again without a doubt. Well done to all staff at the hotel, you should be very proud.

"Christmas party"

5
06/12/2015

Excellent Christmas party venue. Staff efficient, attentive and cheerful. Food very good and served hot. D.J. played the right mix of music for all age groups. Totally enjoyable evening. Will come again! Thanks to all.

"Brilliant Service"

5
05/12/2015

This is the second time I gave stayed in this hotel and both times I have been really impressed. Although the hotel is everything you would expect what really stands out is the quality of the service. The staff are so friendly and helpful and nothing is too much. We will be back!

"Hotel overlooking the Solent in Portsmouth"

5
02/12/2015

The Royal Beach Hotel in Southsea is an excellent hotel for a visit to Portsmouth, as it is a short distance from HMS Victory and Portsmouth Historic Dockyard (also the adjacent Royal Navy base) as well as other museums and activities along the Solent.

"Still as good as ever"

5
24/11/2015

We returned to the Royal Beach for a long weekend, while we visited relatives in the city. We found everything as good as ever. The place was bursting at the seams on Saturday, with two wedding, a Reunion Dinner and a 60th birthday party with many guests staying the night. The staff were polite and professional and coped admirably in difficult circumstances. Our room was to the west side, yet we still had a partial sea view. It was large well equipped and comfortable and lacked nothing for our needs. The only minor criticism was that the UHT milk capsules were far too small to enjoy more than one coffee; however we asked for a jug of fresh milk each day and that was willingly provided, without question, thank you. Although there was some refitting work going on in the room next door there was no noise and it started late and finished early and caused no disturbance at all. All credit for the care taken to not upset the guests. The breakfasts were to their usual high standard and thoroughly enjoyable, with nothing missing. We dined in the restaurant on Sunday evening and although it was quieter the magnificent Titanic chandeliers added to the romantic atmosphere and we enjoyed a superb meal. Our fillet steaks were perfectly cooked and everything else was spot on. The restaurant staff deserve a special mention as they were very professional and yet friendly and welcoming. There was good free Wi-Fi throughout the hotel, although it was a pain to have to log in on different floors as you moved around. A thoroughly enjoyable stay and we will definitely be back.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the Hotel and team which I have copied out to all, best wishes Chris Gilmore GM

"Consistently good-- but be careful how you book your stay !!"

4
22/11/2015

We have stayed here before and always found the hotel ,staff and food to be excellent. However, when booking our mid-week stay online, this time, I was automatically re-directed to Booking.com and believing this to be a new system for the hotel I booked for 2 nights at £174 which was taken immediately. However, upon arrival, we found that if I had ignored Booking.com the hotel charge direct was just £150 as there was a mid-week special rate offer available, but not shown on-line. The hotel said there is nothing they can do and Booking.com do not reply to e-mail queries,so I have therefore lost (thrown away) £24. !!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a lovely review, I am pleased you had another good stay with us. I think when you made your on line booking the link you clicked was the booking.com site as we do not have a direct link to their site, please let me know if this wasn't the case as booking direct is always the lowest price, best wishes Chris Gilmore GM

"Stunning views and FAB - U - LOUS staff!"

5
19/11/2015

We stayed here last weekend for a Naval dinner and get together. Apart from the stunning view from our sea front room, the complete lack of noise from the road when both sets of windows were shut and the tasty food, we were completely delighted by the helpfulness, the cheeriness, the politeness and courtesy of the staff. They were amazing. This was borne out by the fact that on the Friday night there was another function going on at the same time, then on Saturday - there was a wedding, our ASWI do with 90 guests, another family function and a 4th function. Seamlessly the staff dealt with everyone from the different functions, and the bar was never too crowded as there were spaces available for all. The afternoon tea with scones, ham, cheese or salmon sandwiches and tea/coffee was delightful and really good value for money. The meal in the restaurant was fantastic as was the dinner on the Saturday night. Oh and the bed was huge and so comfy - no shoddy past their best mattresses in this room. Several of us have already said we will return there again for a weekend break - with Gunwharf Quays close by we didn't get the chance to go there this time, but we did visit the Marines Museum and Portsea Castle a few minutes walk along the seafront. A quick tip for American readers, the Beatles stayed here four times and royalty has been here too - read the potted history cards available free of charge in the hotel.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review which I have passed on to all concerned, I am pleased you had a lovely stay with us especially as the hotel was busy that weekend. best wishes Chris Gilmore GM

"Typical Best Western"

3
16/11/2015

Stayed here with work several times. Free WIFI, pleasant seafront location, 10-15 min walk to decent bars and restaurants. Rooms generally spacious but bathrooms tired and dated. Staff friendly and helpful.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel, You will be pleased to hear that we are refurbishing bathrooms at the moment which will change the overall impression of the hotel, I have passed on a copy of your comments to the team, best wishes Chris Gilmore GM

"One night's stay"

3
15/11/2015

I really loved the size of this hotel. It stood out, so we couldn't possibly miss it. We were watching The Waterboys at the Guildhall so just needed a place to lay our heads for the night. Room was ok, bed not terribly comfortable and next time we stay here I will ask for another pillow as they were a bit flat. Car parking?? Really! Are you kidding me? Did not reflect in the size of the hotel. Spend some money hotelier and get some decent space. On the positive side, the breakfast was just the best, staff were very friendly and very helpful.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, We have just purchased 140 new pillows so hopefully you will pleased if you visit again, we tried to rent the vacant land adjacent to the hotel for additional car parking but unfortunately were refused permission and there is no additional space around the hotel. I am pleased you enjoyed your breakfast, best wishes Chris Gilmore GM

"Desperately needs a makeover."

3
14/11/2015

The hotel is in a great location on the seafront and the staff were very welcoming and efficient. Thats the positives. The negatives ..... The owners need to invest some money into the business and smarten the place up. Top to bottom inside and out. Overall impression is a hotel that is shabby and rundown ,with staff who are trying hard to provide a service.

"Extra charges"

3
14/11/2015

Room okay but uncomfortable beds. I stay here every month but never get a sea view. Check bill - I had a two course meal and two drinks on the Tuesday night and ended up with 5 charges where there should have been 3

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am sorry there was mistake on your bill, I was led to believe it involved the incorrect breakdown of the restaurant bill when you dined with colleagues I am pleased it has been corrected. On your next visit as a regular guest please check with reception on arrival and see if an upgraded room is available, best wishes Chris Gilmore GM

"Driest Air Con ever"

1
13/11/2015

Now, I'm not a hypercondriac or anything, but room 316 had made me sick as a dog. Within an hour of checkin my throat was dry as a bone from what I can only assume was dry recirculated air (although I couldn't find any AC controls). Needless to say, managed less than an hour's sleep and am sick as a dog 24 hrs after check out. No wifi code offered/given No parking!!!

"Association annual dinner dance"

4
12/11/2015

Attended as part of a party for a dinner dance. It was a set 3 course meal. All courses were lovely. Decent portions, hot food was hot, plenty veg, enough sauce and gravy. Service was slick and with a smile. Bar service as also quick despite a few numbers at rush time. Facilities clean, would return again. On downside, parking is very very tight in the hotel carpark. We have a. Large 4x4 which found head room and the tight corners a bit challenging

"Our club annual dinner"

5
11/11/2015

I am the event organiser of the pathfinder powerboat club annual dinner and decided to hold the event at the Royal beach hotel . From the moment we arrived nothing was too much trouble for the staff at this lovely hotel . We had 80 guests at the dinner and the food served up was delicious and plentiful and the service was excellent . The Ark royal suite with its golden chandeliers and long drape curtains made for a lovely atmosphere for us to all dance the night away , special thanks go to Will from the events team who made sure everything was perfect for us . We will definitely consider this venue for any future events !

"A great place for a weekend with friends"

5
11/11/2015

We came here for a reunion with old university friends. We do the same every year, and this was one of the best to date The hotel is well situated just a few yards from the beach and Southsea Common. You can walk for miles along the seafront and Portsmouth centre is easily accessed on foot or a short bus or taxi ride. The staff were excellent, courteous and always helpful. The dining and bar staff did not just serve the food and drinks, but went out of their way to meet our requirements. They were happy and intelligent enough to enter into the spirit of our things and share in the friendly banter that tends to take place on these occasions. The sea view rooms are excellent and very spacious. The bathrooms a little poky and dated, but we were told that there is a programme to update these. The food served in our function room was good, likewise in the bar where some of us stayed for Sunday lunch. So no complaints, nothing negative to say!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very nice review, I am pleased your group had a pleasant stay with us and as you said we are refurbishing bathrooms at present which will give the rooms a more modern feel, best wishes, Chris Gilmore GM

"Lovely But Needs Some Work"

4
11/11/2015

I stayed one night at this hotel in November 2015. The hotel was pretty good for the price, although next time I will probably stay at a better hotel at higher price. The hotel is lovely! It probably has a long history but everything in UK has a long history. The lobby area is great for a beer in the evening. The breakfast was pretty good. The ladies at the front desk are the most friendly ones you can every find. The bed is comfortable and I had a great sleep. The room was quite. However the hotel is old! I stayed in a single room which definitely needs some renovation. The curtains only half close, and one of them fell off when I tried to close it. The shower & tub also need some major work.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a positive review of the Hotel, we are updating bathrooms as I write this so I hope you pay us a visit again and see the improvements for your self, best wishes Chris Gilmore GM

"Afternoon tea"

4
06/11/2015

We went today for my mother in laws birthday. For £9.95 a head the sandwiches on offer and the cakes were very good quality and well presented. Choice of tea or coffee however only two very small jugs of milk for 5 of us. We managed to get more however found it hard to get the staff members attention and the scowling member of staff I personally found spoilt the atmosphere slightly as made me feel very uncomfortable.

"Wonderful stay"

4
04/11/2015

We had 4 rooms and stayed 2 nights. We loved the old Victorian feel of the place. The front desk staff were very friendly. 2 of us had ocean views. Simply stunning. Positives: Coffee kettle in the room with biscuits. Comfortable beds. Breakfast buffet was wonderful. Negatives: We had dinner 1 night, it was ok. The first night was very quiet and lovely. Sadly, night 2 a birthday party was going on and the guests took up all of the parking. I believe the tiny car park should be reserved for guests actually staying at the hotel. The party was also very loud. Music thumping until midnight and the crowd outside was feeling very lively. I finally called the front desk at 12:45am and asked them to please do something. I would absolutely stay here again, but I'd try and find out if a party or wedding is planned first.

"Hotel room brought out of mothballs?"

3
02/11/2015

There was no doubting the popularity of this traditional English seaside hotel when we found it was filled to the rafters with a naval reunion, a 'Co-op' conference, a square dancers 'hoe down' and a wedding on the weekend of our stay. But with such a full house, it's probably not suprising that someone was going to draw the short straw in regards to accommodation. Unfortunately it was my wife and I (staying independently of any of the above groups) who were allocated what must have surely been the worst room in the establishment. Room 419 reeked of stale cigarette smoke and, with congealed toiletries in the shower dispensers, gave every impression of having lain vacant since smoking was completely banned in such establishments. Seeking to supplement the warmth of our bed's duvet, we unwrapped a spare blanket with stains that are best left described simply as undescribable. Conscious of the futility of seeking a change of room on a fully booked Saturday night, we deferred our request for a change of room until the next morning. That was arranged, and on Sunday evening we arrived back to a room that could well have been in another hotel, such was the difference in quality. Also on the positive side was the ability of the hard-working staff to service the demands of a full house, including producing hearty bar meals in a timely manner while catering for multiple functions throughout the hotel.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review, I am sorry you found your first room to be well below expectations and there is no excuse for marked bedding whether spare or not, we are refurbishing rooms and bathrooms at present and I am pleased the second room was as you expected. I will pass on your comments re our bar food and staff performance, best wishes Chris Gilmore GM

"Fantastic Sunday lunch"

5
01/11/2015

Just popped in for sunday lunch as we live locally now, and quite often walk by. Well the bar where we had A drink before lunch was lovley, staff excellent and friendly. Went into the restaurant for lunch which was in A magnificent large room with chandeliers. Sunday carvery is excellent value and quality. Cold meats, pastas and salads for starters. Desserts had A great choice and even A cheeseboard. Great value for money and will definetly be back.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of our Sunday lunch, we normally serve over a hundred customers every Sunday so I am pleased you found the choice and quality to your liking, best wishes Chris Gilmore GM

"Awful"

1
01/11/2015

Just had Sunday carvery. Possibly the worst carvery I've ever had. Vegetables were cold, beef was dry, Yorkshire pudding couldn't be cut with a knife. Cabbage had been out so long it was pink from being kept warm. Creme caramel had split. Service was just disgraceful. We had to stack the dinner plates on top of each other because nobody cleared our starter plates or dinner plates so there was nowhere to put the dessert plates. Nobody asked if our meal was ok. Nobody asked if we wanted more drinks. I tripped on a temporary piece of carpet paced over the dance floor which had not been taped down. I've given it one star because I had to give it something,not worthy of any.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
We received two reviews today and by chance both were concerning our Sunday lunch, the first above this one recommends the quality and choice so I was disappointed to read yours and checked with all the operational management and staff who were working in our restaurant yesterday, no one can remember any complaint from any customer and the team clear tables as customers complete each course, we fed 124 customers yesterday. Reading the detail of your review I would have expected some form of complaint or reduction in the bill, I would also like to add that we do not serve creme caramel in the restaurant so I am unsure as to which desert you may have had so you may have been expecting something a little different, regards Chris Gilmore GM

"out standing"

5
31/10/2015

stayed for a week service was excellent room very tidy staff was very friendly good food would stay here again car park a bit small nice view on the sea front had a splendid stay would recommend this hotel

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review which I will pass on to all the team, best wishes Chris Gilmore GM

"Great south run - 24 family members stayed here"

5
30/10/2015

Excellent friendly staff extremely helpful despite this being a busy time. For great south run need to book a year in advance. Hotel could do with some refurbishment but the service made up for this. Restaurant food reasonable.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel and I am pleased you had a good time with us, I hope the run was good too. We are refurbishing bathrooms as I write so if you stay with us again next year I am sure you will notice the difference, best wishes Chris Gilmore GM

"Excellent - Warm Welcome, Great Value, Helpful Staff"

5
27/10/2015

We stayed here for the Great South Run and were quite sad that we only booked in for the one night; we'd have loved to have stayed longer. This is a classic and classy hotel. Yes, it's a bit tired in places, but what would you expect of a beautiful old building like this. The position couldn't be better, the staff could not be friendlier or more helpful. Our room was large, clean and comfortable and everything worked the way it should. The breakfast was excellent and when we had trouble parking and wanted advice on where to eat out the staff went out of their way to help. Loved it ... We will return.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great description of our Hotel, I am pleased you had a good stay with us and look forward to your next visit, best wishes Chris Gilmore GM

"Just the ticket splendid stay"

5
27/10/2015

We arrived during a very busy period due to the great south run, the staff were brilliant and the service top notch, from arriving to leaving our needs and aspirations were exceeded, we will stay again and thank you for a most enjoyable weekend.

"Nice place"

4
26/10/2015

Great location, a very old hotel in need of a bit of refurbishment but nice all the same. It's little things uneven floor, cramped bathroom you need to take the loo roll of to use as impossible to reach round! We had a Queen Room sea view, really spacious room. Nice touches of proper mugs and biscuits! What was crazy the hotel had no Earl Grey quite ridiculous to say they had run out I would suggest house keeping needs words of advice about this!

"Great Hotel, Staff are a credit to the place !"

5
24/10/2015

Booked this hotel Last minute and we weren't disappointed, Good location, A proper British seaside Hotel, place was clean, Food was excellent especially the breakfast. The staff are a real credit to the establishment, Always there with a smile and an offer of assistance, nothing was too much trouble. Normally use the more corporate type hotels but we were so glad that we found this one, It's a great place, A real gem, we will definitely be back folks. Advise you try this place foy yourself, Don't be put off by the winger's and the skinflints !

"A proper, solid, well-run hotel"

5
23/10/2015

This isn't a trendy boutique hotel, but it's not meant to be. Instead it's a reasonably large and therefore spacious hotel with traditional elements to it. I really liked the wide corridors and grand staircase, the very friendly staff, the cosy bar that serves snacks at any time of day or night, and of course my room. Room 424 is at the back (or side perhaps) but I could still see the sea. It's a quiet room because it only has one neighbour. This double room was extremely spacious. The bathroom was big too, with a full-size window. Decor is starting to date a bit but everything was well maintained and clean. Toiletries and biscuits provided were just right. The bed was very firm. Only criticism really is that a couple of the rather rustic tiles in the bathroom were loose. Would stay here again.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a great review of the hotel which I will pass on to all the team, you will be pleased to hear that the rustic tiles in all bathrooms are being replaced and to date 42 bathrooms have been completely renovated, best wishes Chris Gilmore GM

"A bit dated"

3
23/10/2015

Opposite beach, buses outside the door to get to Portsmouth. Pier closed for refurbishment since 2014. Site next door has been demolished to make way for a McCarthy & Stone retirement home so building works may be started in the near future. Car parking is free but limited and tight. Room was a bit dated but very clean, En-suite was huge! Secondary double glazed meant room was quiet. Bed had a few dips but on the whole we had a good nights sleep. Tea and coffee in room and biscuits as well! Had a safe but unfortunately it didn't work. Ate in restaurant both nights as there is nowhere nearby. Very reasonably priced. Breakfast was excellent, all you could want. Must try the 10th hole tea rooms about half a mile from hotel. Turn left out of hotel along South parade into Eastern Parade on right hand side by pitch and putt. Cakes are fabulous!

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for reviewing the hotel and from what you have written everything seems to have been satisfactory so I hope we have the pleasure of accommodating you again, best wishes Chris Gilmore GM

"MIKE CLEGG"

5
20/10/2015

goog location for puplic transport and near the sea . very helpfull and friendly staff, good food and nice clean comfable rooms, nice bar and restraunt will recomend to others and will stay there again .

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for a very positive review of the hotel, I am pleased you had a good stay with us, best wishes, Chris Gilmore GM

"HMS Lowestoft & HMS Morecambe Bay Reunions"

5
16/10/2015

Attended 2 different Ships reunions over Six days & luckily they were one after another, so no need to vacate room between reunions. This time we discovered when booking that this Hotel is now DOG friendly, what this means is that selected rooms are kept for dog owners & their pooch, the only restriction is that you only use 2 allociated seats in the Lounge ( the problem was here ,as they were not marked as such) & were taken by other guests although other tables were available.This needs sorting by the management as it was beyond the authority of the receptionist on duty. Other then this blip, the hotel rooms & services were first class, the Staff were very helpful & food for normal meals & the Reunion Dinners were exceptional (after 6 days of spoiling the pre Crimbo diet will have to "kick in". Wife reports in house magazine was best she'd read in a long time.A special mention must be given to the Lady who cleans the Brass work throughout the hotel .

"Just ok"

2
16/10/2015

This hotel is right on the beach at Southsea. Parking is very limited with height restrictions. It all seemed very expensive (maybe because I'm from up North). We could eat in the bar which wasn't really laid out for eating, ie low table etc. the food was fine but the ambiance wasn't I believe. Beer was expensive £3.85 for a pint unless you were there for happy hour but even then a pint would be more than half price.My room was large and comfortable but the aspect was a brick wall and window. There also seemed to be a drains smell in the bathroom, which is I guess why the maid left the bathroom window open

"Good value for the money"

3
15/10/2015

The hotel is on the seafront and the rooms are clean but there is a bit of "jadedness" about it. The drinks are a bit pricey and although the breakfast was ok, the sausages and bacon were not of the best quality. /staff polite.

GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
Thank you for your review and I am pleased you found us to be good value, best wishes Chris Gilmore GM

"A Great Stay"

5
09/10/2015

This has to be one of the best hotels I have stayed at. Alert though, it is considered to be in Portsmouth but is in Southsea about a kilometer or two from the centre situated right right across from the pier with a fine view of the Old Defense