Best Western Plus Savannah Airport Inn & Suites

STAY AWAY!!!!! They will create a profile and store your credit card info. If somebody with the same name checks in they will punch the name into their system and attach all charges to that profile. The person checking in does not need to produce a credit card just an I.D. When I called NUMEROUS times to talk to a manager I was told he would call me back. He NEVER did. I had the BW corporate office reach out to him he still REFUSED to call me back. It leads me to believe this is common practice with this hotel. I am a 10 year Diamond Elite Member of the BW brand. The brand is par for it's class of hotels. However the business practices of this hotel are HORRIBLE. The beds are not good, the breakfast is nasty and a member of the staff hung the phone up on me. Protect your financial integrity STAY AWAY!!!!!!!

We absolutely love Best Western Plus. This particular hotel is not on our “we will come back” list. The carpet needed to be cleaned, and the bathroom just needed a little extra cleaning. Don't get me wrong, it wasn't filthy but just needed extra. The breakfast was not what we have gotten at other BW. When we got to the breakfast area, all the hit foods were empty and according to others waiting, had been empty. The lady in charge of the food would bring out one bowl of food every 5-10 minutes. I was a little aggravated until I heard the lady at the front desk tell her a room on the second floor needed more towels. There were modern touches around, but the whole hotels need some extra attention. On the positive side, beds were comfortable.

My wife and I stayed here on a Tuesday night. Our room was clean and spacious. Hotel was in good shape, w a hydration station and coffee set up near the front desk. If you stay- check out the Crown & Anchor Pub. Excellent food and cocktails about 5 minutes from the hotel. You'll thank me!

The location was perfect. Close to the Hwy close to the airport and easy access to historical Savannah. As always the staff were friendly and helpful. The pool was heated - needs better lighting. The area was quiet and the fire works beautiful.

We loved the appearance of the lobby and the spacious and comfortable breadfast room. Our king bedroom was very spacious with a sofa and coffee table, which we didn't expect. Everything was modern and clean. The location was perfect - with several restaurants nearby. We will stay there again.

Photos shown on website weren't accurate. I was assigned to a room that was dirty cause the floor was in remodeling. The other room that I was assigned the room wasn't appealing, leather of the chair on the desk was pealing off, bathroom curtain was a little bit smelly and beds were too high. Other than that, staff were friendly and breakfast was excellent. My honest opinion, the price you will pay for the room is not worth it at the moment, maybe after they finish all the remodeling they were doing in other parts of the hotel it is.

We have been traveling every other week since August to Pooler because of a sick family member. We have stayed at every hotel in Pooler that ranged from 89-150$ a night. This hotel by far has the best sleeping bed, best staff, best internet, and most clean appearance of all told the others we visited.

We were very comfortable (2 adults and 3 children in one room). Beds are comfy, room was clean and breakfast has something for everyone. No complaints! We chose this hotel because it was about an hour from Parris Island. We felt it was a much better value than the hotels closer in and we were able to break up our drive.

This property was perfect for my business meeting. The location was perfect for my needs. The hotel was clean, and the staff was superb. the hotel is only five minutes from the airport. It conveniently had a restaurant right next door which i needed due to my late check in. Happy business traveler.

We have a great experience at this hotel, everything and everyone were amazing front all staff to the food! Very clean updated property with in a safe environment. This location is definitely worth any price. You get more than what you pay for!

The beds were comfortable and the staff were accommodating - those are the only positive thing I can say about the hotel. We had to change rooms multiple times: Room one had a VERY strong curry smell which was overpowering. Room two had multiple roaches running on the floor (we saw three, although with dark brown carpeting, there might have been more. Room three had a cigarette smell to it. In retrospect, we should have just left. We slept in room four and checked out early the next day. The rooms look NOTHING like they appear in the photographs. Do not be fooled.

Hotel is revamped in lobby only. The rooms look nothing like the website photos. The customer service was very good and accommodating. I loved that they had rooms for a family of five to stay comfortably but I felt overcharged for the condition of the hotel.

Everything was very nice during our stay. The employees were all very nice and accommodating. There is breakfast in the morning-makes it nice to not have to run out. The rooms were nice and clean and the internet worked well.

All in all a very nice stay. Were even able to change our room to a quieter one. Had a "very" active child next door before.......Receptionist very accommodating. Breakfast amazing. Also a very nice lady constantly replenishing and cleaning the area. Definitely staying here again.

Beautiful redo. It's been years since we have stayed here. Only issue we had was that the beds are too tall, very comfortable, but too high it was difficult for an elderly couple to get up onto it. Don't know what you can do about that but it was an issue.

This place is not as advertised. The rooms are nothing like the photos. Very outdated. I arrived with my family and immediately left once we saw the condition of the room. Not to mention the elevator and hallways were grimy to say the least. Don't waste your money on this place! Go up the highway another exit and stay in a safe place.

I am writing this because I got an email from the hotel asking me to give a review of my stay. The location of the hotel is very good. But the manager gives very poor customer service. We arrived around 2pm and unpacked and went next door to museum. after that we went to dinner and came back to room. After our showers and getting ready to turn in we turned on the heat because it was getting cool in room. The fan came on but only cold air would come out. I told front desk and they said they would send someone to check it. about an hour went by and they came and said heating coils were bad an entire unit would have to be pulled. I called front desk and she said we could change rooms. I told her we were already in bed and could we just get a partial refund, she said yes so we put extra blankets on bed. The next morning no refund was given, I ask lady at front desk and she said they had to wait on manager. She said to wait 3 days for refund to show. Well a week went by, I emailed manager, no response, I called and I could hear manager talking to person at front desk as they told him the problem, he would not talk to me, The front desk person said she would have him call me but that they don't usually give refund. It has been 3 days and still no call. We will never stay at this hotel again. The customer service is horrible from the manager even though the front desk people are very nice. it seems to me that at least a manager would have the courtesy to talk with a client that had a problem.

We stayed at two BW Plus hotels on our drive south to Florida. We've never previously had a problem with this chain for quick overnight stops. The first one received a 5 star review but unfortunately this one did not. The main issue is cleanliness, which from reading other reviews afterwards, seems to be a problem that is not getting resolved. The fridge had food from prior guest and had not been cleaned. We had to clean the vinyl headboards on bed with Lysol wipes. Mirrors had handprints from previous guests. Hallway carpets were needing a good vacuum. The room itself was very roomy and beds were very comfortable. It is an older hotel but they have done some updating. Standard response from front desk is that no manager is on duty and deal with it. We would definitely not stay here again as very obvious that management never follows up on complaints about the cleanliness aspect and that should be their number one priority. Had the room been fully cleaned, I would have rated 4 stars. They lose a star automatically for no manager on duty.

We had a very comfortable bed, and we liked the square pillows. We are always happy with BW and this was no exception. We needed a quick on and off hotel for stopping off on the way further south. There are also lots of nice restaurants near by and a great coffee shop

The location and service was great very quiet. I would highly recommend. It seems to be some renovations taking place in some of the rooms but it did not interfere with our stay. Also is a great location.

The room was great very spacious. The only problem that I would question is that the refrigerator had food in the freezer part that was left behind maybe from the previous guest that should have been thrown out maybe upon them cleaning the room they didn't think to look in the refrigerator. They don't vacuum much or sweep the floors which needed some attention especially if you took the stairs. The pool area was good and the breakfast area was well taken care of and the person putting the food out was very very pleasant. So for the overall it's a great place to stay. The front desk People was very friendly and caring.

Positives: Large rooms Convenient location near outlets, restaurants and airport Comfortable beds Safe free parking Friendly staff Free decent breakfast Negatives: Wimpy shower Sad looking pool Noisy fridge in room Worn carpets Good value

Upon arrival, there was no guest representative at the front desk. There was a crowd of other guests awaiting, check in. Well over five minutes past before any guest representative showed up, and when he did, he offered no apology or explanation. Check-in itself was relatively smooth. However, the walk to my room was relatively unpleasant due to the extremely stained and dirty hallway carpet. the HVAC system, and the TV in our room did not work, and the bathroom floors looked as if they had not been mopped. Not all of our stay was bad though. The beds were comfortable enough, and the breakfast buffet was tasty.

We were pleasantly surprised to how clean the lobby and the rooms were. The check in was quick and simple. The size of the room for the price was a great value. The breakfast was good and again everything was clean.

Room was not clean, very dusty. It is as if they didn't attempt to properly clean the room. The shower was dirty, mirror behind sink had toothpaste stains, dried up urine at bottom of toilet. Will not stay here again. The whole hotel smelled like a swimming pool. Hallway carpet Filthy!!!

We arrived after a 12 hour drive only to find people waiting in the lobby because no one was there to check anyone in. Morning person left and afternoon person never showed up for work. After numerous calls and an hour wait the maintenance man was called in on his day off to come and check us in. He was apologetic and very nice with a great sense of humor under stressful conditions. We would have left and gone to another hotel but we were past our cancellation date and I didn't want to lose my money. Room was very clean but old. The next morning at checkout the desk clerk couldn't be bothered. She barely looked up and didn't say anything. We won't be going to that hotel again.

After driving 14 hours, my wife and I arrived to check in to find nobody working at the hotel. Nobody at the front desk ,any of the floors or offices. Of course there were others waiting to check in too. After waiting 90 minutes and numerous calls to customer service, my wife and I left and went to another hotel after another guest contacted the police and they showed up. I'm sure this was an isolated incident, but this was our experience. I did receive a call from the owner a few days later who was professional and apologized. I did receive a refund as well. A complimentary future stay would have been nice for the inconvenience but it is what it is. On a positive note, the hotel seemed clean and well kept. I will give them another try in February when I travel this same route.

The Best Western Plus at the Savannah Airport area is conveniently close to the airport and to many general services such as shopping, restaurants, etc. The staff were most welcoming and the room furnishings, amenities and well being were a solid 10.

We've stayed at this hotel before and will stay again if traveling this way. The rooms are clean and spacious with comfortable beds. Every staff member we had contact with was pleasant and efficient. The complimentary hot breakfast had many choices and was being restocked even close to closing time. There are several restaurants nearby with Cracker Barrel a short walk (across 2 parking lots).

Elevator dirty, clumps of dried mud in corridor from front desk to elevator. Horrible smell coming from storage room. Large holes in bedsheets and towels, curtain rod ready to fall off the shower wall. At $195 US this hotel is way overpriced. Concerns expressed to the front desk clerk at checkout where met with empty rhetoric. Won't stay here again.

My husband and I have stayed at this BW many times over the last 20 years. He is a Platinum Member. We stayed twice- going and coming to Hilton Head Nov 2 and Nov 11 2022. We were surprised and disappointed with the hotel. The staff were friendly and helpful. However, the hotel was tired and in need of updating. I am glad to say that all the electrical and plumbing worked. One light bulb was burned out in the bathroom. The cover on the heat/air conditioning was cracked. There were stains on the carpet, dents in the furniture and a less than fresh aroma in the room. The bed was comfortable and warm enough. Some fresh paint and furniture would go a long way to improve the room. Hope this helps. We will look into the newer Best Western Executive down the street for our next stay.

The staff were very friendly and helpful. Comfortable large room. Bathroom lighting could use some improvement ( not good for applying makeup). Only had 1 issue and that was discovered the morning of checkout. I found a roach bug crawling across the bed. Gave me the creeps! I did report this at checkout.

Sadly, we found many of the same problems as other recent reviewers…hallway carpets that were obviously filthy when we arrived and still not cleaned when we left four days later, an overpowering ammonia odor in the room, sink and tub not cleaned some days during our stay, stained towels, a 1/4” open air gap along one side of the small window, a dingy and dark room made even more so by a missing lamp that we had to specially request be added (and wait a day for that), breakfast area tables left uncleaned, etc. However, our bedding looked clean, the front desk staff were all very pleasant and the location was convenient to Savannah. We've stayed in many Best Westerns and the state of this one (especially since it's labeled a “Plus”) has us considering moving our allegiance to another chain.

The hotel was filthy. It looks like it had not been cleaned in months. The towels were stained yellow. The sheets are stained yellow. Would not recommend this hotel at all. The breakfast area was not clean. The carpet in the hallways was disgusting.

Check-in was uneventful, lobby was clean and seemed recently done. That's where the positives end. The room on second floor was large, but dingy and dark. The issues we discovered over the evening were: soiled carpet throughout second floor hallway and in our room. The room seemed to be crumbling apart-walls with cracks, window looked like water damage around edges. Bathroom sink was redone but never cleaned up around it. The shelf on divider wall bedroom to couch area was loose and not completely attached. When we left the room we noticed that the door didn't lock and had to leave it unlocked while we went to the breakfast (which was just ok). We travel frequently and will not stay here again.

If you find this review helpful, please let us know by clicking the like button below! Thank you! Stayed here for 3 nights. Room was well appointed but could have been a little cleaner. Washroom had soap and toothpaste residue on the counter backsplash for all 3 days we were here. I stepped on a steel staple like wire that looked like it came from the sofa bed and it punctured my shoe and then imbedded itself in my foot. I brought it to the attention of the front desk and she took it, looked at the wound and said she would show/tell the GM the next day. Still have not heard from anyone at this hotel!!! If I were from the US I would most likely sue them!

No one at desk to check us in. Evidently desk clerk had quit and one before her didn't stay to cover Waited almost 30 minutes for someone to show up. Pool overflowed into hall and hallways smelled disgusting. Room was fine. Smelled ok. Bed good

Room was dingy and dirty. Whole hotel smelled like ammonia. Super loud people hanging out in hallway all night. No one at front desk for long stretches when I needed information. Won't book a cab to airport for you. I went to airport 5 hours early just to get out of room. Should have picked way better!

Sleep in your car truck or in a ditch, at least you know it's dirty and you didn't pay for it. The breakfast was terrible just had some things out oh and the coffee, no flavor drinking dirty water. Going to pass on this one...

Very pleased with size of room, including a sofa bed for comfort. Room was very clean and had everything you would need for a couple of nights. Bed were comfortable and water pressure in the shower was adequate. Breakfast was plus with good food options and great service.

Hotel was overly moist. Carpet needs cleaning. Staff member was unprofessional and has a terrible attitude. He seem to get an attitude when I asked about military discounts. A Roach found crawling in the bathroom.

We have stayed at many Best Westerns over the years. Staff was friendly at first. We were given a room on the 3rd floor, which was not an issue, the issues began when we opened the door to our assigned room. The room was not empty, upon entering, I noticed someone's slippers, next to the sofa. My husband responded, look there is still luggage a 2 tablets sitting in open sight. If we had not been honest people, bye bye tablets. We immediately left room and returned to front desk. No staff! When staff returned, she said same had happened to earlier guest a few hours earlier. Got new key for room. Dropped bags off and went for dinner. Upon return, only emergency lights on in hallway to our room. Had to take out flashlight to find room. Still no lights in hall in morning. Someone had set lamp in hallway to find room. Breakfast was terrible, no coffee, machine broken. Will think twice before staying at BW again

Great place to stay over night. Huge rooms, clean, very good breakfast. Only the indoor pool area needs attention. Bute besides that: I'll definetly stop there again on my way through. Check-in should be a little bit faster....

Good location just off the highway. Check in was quick and easy. Room was clean and comfortable. Air conditioning was cooling, but air felt damp and hallway smelled a bit musty. Complimentary breakfast provided multiple options, but scrambled eggs and bacon were quite soggy. Cereal tasted fresh and coffee was good. Indoor pool didn't open until 10, but we were allowed in at 9 to get a swim before checkout. Water was cooler than expected, but clear and refreshing. Staff were pleasant and helpful overall. We would stay again.

Unlike some of the posts I've read in other places, I found the Best Western PLUS to be quite inviting and a wonderful atmosphere to be in, inside and out. The bed was extremely comfortable. The room was spacious and clean. The staff were friendly and I will definitely stay there again. Oh yeah, and awesome breakfast!!!!

Plus: My room, first floor, had two queens, a couch and desk, and was quite large. I was very impressed when I walked into the room. Carpet was well worn as the desk said most travelers want first or third floor. So, you might consider the second floor. MINUS: This has got to be the worst hotel experience I can remember. I usually like Best Western Plus, and stay in the St. Augustine one when I travel to South Florida. I've stayed in this one a few times before, and never encountered these two issues. First, I checked in and wanted to take a shower before heading out to dinner after a long drive up from Ft. Lauderdale. But, no hot water! I called the front desk and they said "we know, maybe by 8:00pm." So I go to dinner, and wait until 8:00. Still no hot water. Desk says morning. Morning comes and no hot water. Desk says they're sorry and maybe they'll give me a discount. Morning and off to breakfast. Desk comes to the dining area and says no staff to cook, so no hot breakfast as advertised. Aargh! I finally check out around 9:00am, and they just put out the hot breakfast. By then I had gone elsewhere! They gave me what I consider a small discount of around 10% for no hot water, and no hot breakfast. The most annoying part was they knew there was no hot water when I checked in and called down ten minutes later. Other customers had the same complaint. So they're checking people in knowing there's no hot water. Yikes! There's only three reasons for a hotel on I-95. 1) get a good night's sleep; 2) take a hot shower to get refreshed for the next day on the road, and 3) get breakfast so you're ready to roll. I'll give them the benefit of the doubt for the lack of hot breakfast, assuming there's only one "cook," and he/she might have called in sick. But not telling guests there's no hot water when they check in is just downright wrong. There's tons of hotels in this area, so why wouldn't I try another one? Couldn't be worse. Maybe you should think about it too!

The room was dirty, blood stain on sofa bed. Staff claimed we couldn't be moved to another room. Kids were forced to sleep three in one bed. Shower was cold. Staff promised to report but never entered a report. Staff claimed manager promised to call but they didn't. Elevator was raggedy, pool water was green.

On Juky 29th my family of 5 were prepared to stay for two nights at the Best Western Plus in Pooler Georgia My family consist of husband, wife, 18 year old and 13 year old twins. Our plan was to use the 2 queen beds and pull out sofa in Room 321. Once we pulled out the pull out sofa the matress had numerous red stains that look like BLOOD. When we asked to move, they said they were booked for the night. No more rooms were available. Therefore my 2 teenager and 1 adult child had to all sleep on a Queen bed. My husband and I had the other Queen size mattress The front clerk who was supposed to put the report in never did. The owner of the hotel offered us 25% off the first night which never happened. He also said that he would contact us which never happened as of Sunday Augudt 7th.

This hotel had some bad reviews which almost kept me from booking there. However, the hotel was cleaner than what I had expected definitely an older hotel but it served it's purpose. A place to sleep at night for minimal money. If you want luxury spend some money and stay at an expensive resort.

First of all The night desk guy failed to tell us that there was no hot water when he knew there wasn't any. When I called the desk to report it, I was told they were working on it. There was no one working on it. We should have been informed about this before we paid big bucks to stay here. The roof had a leak and a trash can was in the hall catching the water, The ice machine was apart & leaking water that was flooding the floor where we walked to get out to our car. A hazard for sure. The room wasn't as clean as they say on line how they comply with cleaning standards since Corvid. The facet in the tub was falling right out of the wall and you could see they tried to fix by putting globs of putty around it. We went for breakfast at 7:30 and the place was in a shambles, there was no eggs, nothing, and I was told that the girl left. Breakfast is until Nine! The counters were filthy and the trash can was overflowing. IF all this isn't bad enough when I confronted the lady at the desk ( I know none of this is her fault ) and asked for a refund because we were not told about the water situation, She said her manager was giving a 10% discount. She also said the night guy should have told us about the water situation. This place is terrible, do not stay here. For all of the inconveniences we should have been refunded our money, especially NO HOT water and no breakfast. Why were they renting rooms out when there was no hot water to wash sheets ??

This is my third time staying here . Once last year and twice this month. Stopped here on our way to Fl and on the way back. Our room was clean. Not a fan of the pool as it looked dirty. Breakfast is good. Sausage, egg patty, yogurt, fruit, waffles, juices, biscuits and sometimes gravy. I've stayed at the other BW down road but you have to give a ticket for breakfast and not many choices unless they have changed since last year. I stayed on the first floor and it was quiet. If I come back this way I will def stay here again. They do a military discount and AAA.

Hotel is dingy and not maintained. Floors are dirty and smelly. Changed rooms and the second was worse then the first. Toilet didn't work, sink wouldn't drain, glass mirrors hanging on by a single clamp and flapping on one side- an accident waiting to happen. Breakfast was pathetic. Find somewhere else to stay.

Stayed here for 1 night. We don't think room was cleaned before we got in it. Dead bugs, coffee table dirty, pair of pants on floor in closet. Shower had no water pressure. Friendly employee at check-in was only good part. For how much it cost I expected more.

Let's start with the loud chirping from a dying smoke or carbon monoxide detector. Not sure which as one had no battery in it. It beeped every 45 seconds. Took almost an hour for someone to come to the room. Then they removed both. There was roaches in the elevator. The room did not live up to the pictures online. Was not happy with my stay. A light was out in the bathroom.

Our family of 3 (2 adults, and a 2 year old that still requires a crib/pack-and-play) were traveling for a doctors visit, so when we were told we can have an "upgrade" to 2 full-size beds from the King room we had paid for, that was rather laughable. Get into the room and the AC unit was leaking into the floor, wasn't blowing very cold, felt extremely humid/musty. Had we been staying a second night, we would have cancelled and gone somewhere else. The breakfast was okay. Nothing fancy, but was definitely the highlight of this stay.

Unfortunately, this location was BEYOND disgusting and wouldn't even qualify as a 1 star in my opinion. Starting with the stained, wet, moldy carpet in the hallway and the gaping hole in the ceiling with dripping water and exposed pipes...the front desk associate DID kindly place a bucket under the drips which accumulated several inches overnight. The room AC unit worked well for temperature control, but was VERY noisy. There were ZERO toiletries, not even hand SOAP! Yikes! If I hadn't been exhausted beyond words, I would have walked out immediately...but it was literally unsafe for me to drive another mile.

The beds were great! Quite location.. Breakfast was good, plenty of selections. Most of all staff was fantastic, the manager was great to speak with and friendly. Close to lots of activities. I would stay there again.

Room smelled musty and gross. Mold covering bathroom ceiling, pull out couch is stained, old food on the floor, caked on dust on furniture, rusted microwave, hallway carpet stained and smells, filthy elevator, shower head is foul, broken drawers, pool is peeling paint all over, carpet is awful, needs serious extreme deep clean. If they have housekeeping all they apparently do is make the bed because nothing else has been touched in years. For $ 138.00 go to a clean hotel. DO NOT STAY HERE!

It was dirty and damp and the staff were rude. The pool was gross. Don't stay here. The smell was the worst musty moldy smell. E wrthibg was strangely damp. The staff were rude not helpful and somewhat threatening.

We enjoyed our stay an the beds were very comfy. Only complaint would be swimming pool chlorine burned my eyes an I didn't get in just watching my kids. I guess it's germ free which is good. An the paint around pool was all over my daughter. Other wise our room an the big breakfast was awesome! So is still give it a 4!

I don't know if it was just me or not but the motel felt darker than normal. We have stayed at the same place for the last 5-6 years and I think it will be my last. The staff were great but our room felt dark and sticky. It was clean but the carpet is a dark color and looked to be worn out.

One of the worst hotels we have ever stayed in. $267 for one night in this Dump. Worst breakfast imaginable. Place smelled, asked for a bottle of water and Andy was put out , but gave us one bottle of water! Gee thanks.

We had an excellent stay! The most I hoped for was cleanliness and safety because I had my kids and grandbaby with me. From the moment we checked in, the smell of cleanliness greeted me. Demetria was so very pleasant and helpful. Went to the room, it was a good size and CLEAN, no musty smells, nothing! There was someone mopping the floors downstairs throughout the day. Breakfast was good, a nice variety and the coffee was very good, as far as hotel coffee goes. Close enough to what we wanted to do (outlets, beach), yet far enough to avoid traffic; peaceful and safe. Thoroughly enjoyed my stay and will definitely stay here again on another visit.

One of the best hotels we've stayed in. We were very impressed with the staff and facilities as well as the location and comfort. The rooms were huge and very clean. The beds and pillows were very comfortable. We would highly recommend this place to anyone looking to stay in the Pooler are for a stop on a longer trip or just to visit that are.

Stayed there for over a week on a government contract. The entire building absolutely reeks of mildew. It hits you in the face when you walk in. The elevator is particularly awful smelling. The hallway carpets were filthy every day. Water pressure in the shower was pitiful. Gym equipment is broken. Thought it was odd (and very inconvenient) that the snack room is cash only (can't put it on the room or on a card...who carries a bunch of cash?). $2 for a bottle of water. Rooms are large and comfortable and the staff is friendly, but that smell... I travel a lot for work, and this is the worst hotel I've used. Would not recommend. Gotta' do something about that smell.

This was absolutely awful. We are in town for my daughter's dance competition in Savannah. The staff, is extremely rude with the exception of one day time clerk. The room is dusty. The toilet is not cleaned regularly. There are stains on the bed. We found roaches in the bathroom our second day here. The staff unapologetically offered to allow us to move rooms, which doesn't help anything. We have encountered rudeness from the very first day and ended up checking out 4 days early, and finding more adequate accommodations with staff that is not rude. Do not stay here. Don't. Do. It.

I stayed one night, room was very clean and very comfortable. The breakfast offered the next morning was not up to par. Many of the items (scrambled eggs, juice, coffee) were out and staff did not seem to be in a hurry to replace them. I saw several guests asking about these items and staff simply acknowledged they were out but did not seem in a hurry to replace them. Choice of items was very limited as well. I would have done better to stop at McDonalds for breakfast that morning. Check in staff was great, very friendly, courteous and helpful.

I caution you on staying at this location. My family and I stayed for 7 days the first 5 days were ok, minus the tube leaking and faucet shaking, the manager promised he would send maintenance no, maintenance it wasn't major so we stayed. We began to see bugs and they offered changed us to a new . The room with hair on the sheets along with a dot of blood. When we went into the bathroom the soap holder had hair all over it. I called down for house keeping the man informed me that housekeeping isn't available until tomorrow. I ask for another room and he didn't change me. I given sheets. That morning I told the pleasant lady about the issue she said she would send housekeeping go up immediately for a cleaning. When I talk to the manager Andi he said if you had all these problems why didn't you leave? I was floored that a manager would speak to you in that manner. I advise anyone to beware of the bugs and room not being cleaned. The ladies were kind and helpful. Breakfast was good, the pool has flakes of paint floating in it.

Funeral service for family member was the primary reason for the visit. A large Family visit continued into the weekend. Finally we did several quick visits to favorite Savannah sites. Having familiar sleeping convenience was well met by Best Western.

Not really a con but Elderly Parents used coupon book which did say there was an upcharge for Friday and Saturday. The cost went from $99 to $289. As there was an accident ahead and traveled all day, I paid for the hotel. I thought staff were wonderful and upgraded to business queen suite. Parents enjoyed breakfast selection. Yes, there is a pool smell and only 1 elevator but convienent to airport and restaurants in area

Sorry, It was my first time in Best Western Plus that was very very duty. They didn't clean the room. He hallway smells bad. The couch had foods from previous client. The food... The waffle was watering. Cold eggs.

I am a Best Western Platinum Member and always use Best Western Plus because they are never disappointing until now. The hotel was undergoing renovations of some sort and that is never an issue for us. However, when we arrived, I went inside to check in while my wife waited in the car. The serious stench of mustiness was overwhelming so much so that when I went back to my car to repark it, my wife asked how it was and I explained the horrible musty smell. She said “I can smell it in you”. Now that is bad. We did stay for the night but never again. I could go on but I doubt that is necessary. How Best Western can classify this as a Plus is beyond any reasonable thought. This hotel was just so very far from my expectations. How very disappointing. Never there again. Shame on Best Western for calling this a Best Western Plus. Minus would have been much more appropriate.

Staff was very good, exercise facility was good, and breakfast selection was good. Everything else, average at best, and quite frankly, probably below average. Rooms are marginally clean. One of the bedding had obvious blood on the sheets...front desk staff did provide a new set of sheets, but not a good look. Hallways were loud throughout the night, doors slamming throughout the night. Numerous people lingering in the parking lot throughout the night. Expected more for the price paid for the stay. If it were not for the three positive aspects listed at the beginning of this review, this would have been a 1-2 star review. I will not be staying at this establishment again, or recommend it to friends/family.

Be aware that there is construction going on on the highway and the hotel. Get alternate directions to downtown Savanah. Several restaurant choices nearby. You will be hearing traffic noise from Route 95 during your stay.

The place was great and it was nice clean and friendly,and it was very southern hospitality I will be coming back , the inside pool , the breakfast, and I was 12mins from all the attractions and fun things to do in the area

This hotel is old and beat. The walls are thin. The beds have headboards that your neighbors can bang against the walls and wake you up at 3am. My sheets had stains on them. The bathroom floor was sticky. The smell in the room was just nasty. Find someplace else to stay.

We stayed for the first time at Best Western Plus and will definitely be back. Suite was great! Nice have a separate bedroom not connected to living area. Room was clean. Bed super comfortable. No complaints!!! The staff was super helpful and friendly.

the website mentioned a hot tub several times. I was extremely disappointed to see that there was no hot tub. I stayed with this hotel before my state exam in a nearby location, and it was a great place to stay and study before my big test. Though I may not come back out to Savannah for a while, I do highly recommend this hotel, if you're not looking for a hot tub.

We arrived late and never thought to inspect the bedding before going to bed. When I woke up and found the stains knowing that I slept with them, was the most disgusting thing I have ever experienced at a BestWestern property. I took my concerns to the front desk and a lady staff member (no name tag) began to give me the third degree by saying things like "How was the bed made up when we arrived"? What color was the blanket? Did I get that blanket out of a drawer? According to her, the blanket I described, was not supposed to be on the bed! How does a guest know what color blanket goes on the bed? I offered to bring the blanket to the front desk (3 times) and they declined. Their only excuse was "we are having trouble with the housekeeping on that floor. I do not think hotels wash blankets every time a guest checks out. My advice, as a BestWestern Platinum Member, is to consider my experience. Travelers have enough to worry about with COVID 19 cleaning protocols let alone unsanitary bedding. If you have to stay at a BW property in Pooler Ga. there is a BestWestern Premier Hotel (very close by and 1 exit (exit 106) from Tanger Outlets), it is a newer property and offers a great breakfast. We stayed there on our way back and it was an "exceptionally" nice Hotel.

The staff was unnecessarily rude and then told my son that because I called to check on my card being billed I almost got him kicked out. That is the most trash GROUP of staff that I ever encountered., and i am 51 years old...

Blood in the pull out bed, trash underneath the bed, roaches in bathroom, white stuff dripping down the table and bathroom doors, lights not working in bathroom just over the toilet. Room was not 3star or 4star. If I had to rate the room it was no star. This is not what I was used to and on top of that was charged full price no discount but a whole lot of im sorry For this. Did I mention blood was in the sofa bed. We had to sleep together. You should be ashamed! This is not acceptable!

Stayed twice in the last 2 weeks. The staff was great and accommodating. They helped me in 2-3 specific occasions. The lower star rating is due to the facilities. It needs updating. Hall carpet is worn out. Our room had a broken chair, the shower curtain looked like it was about to fall off the wall, the heater didn't seem to work (had it on heat and 74* yet still seemed chilly all night). Also the pool area looked run down. The indoor pool is why we chose this hotel in the first place. The side security door doesn't lock or even shut completely. Over all, my stay was ok for me. However, can't say I would recommend it for others.

First, the staff at the desk were very friendly and accommodating. The room was ok (nothing great) until I got out of the shower in the morning and noticed something glistening. Thought I lost my earring. Nope, it was broken glass. The carpeting in the hallway on the 2nd floor was dirty (in the sense that it had not been vacuumed in ? Stuff on the floor, etc. Had to ask twice for the eggs to be replenished. The worst part was that there was no visible person taking care of the breakfast area, such as wiping down the tables or food area. When the eggs came, all she did was dump the eggs in a chafing dish and made no attempt to check the cleanliness, etc.

Disappointed to find lights burned out in our room. Top ledge of shower had used bar of soap and chewed up gum. Breakfast options were extremely limited and what was available was not being replenished often during breakfast hours. Juice machine was out of order, only options were coffee and milk from a pitcher. Not even water available.

This Best Western Plus did not meet our cleanliness expectations. The king bed was comfortable. The bathroom, however, was obviously not cleaned well! No water was available in the cafeteria or from water fountains.

This place does not deserve to hold a three star hotel title. Rooms vacuumed but not clean. You'll see the cheap repairs and old stains everywhere, floor, furniture, hall. Shower room does not feel safe to use. Shower head and faucet are not secured and wiggle like they are broken and towels that they provided had terrible smell. Also be aware if you not smoker, cigarette and weed smell will be in your room if someone next door is smoking. Seriously, they charge you a price but do not provide the service that you are paying for. I would not recommend this place unless you are ok with paying and not have what you are paying for. There are better places around that area.

Clean, spacious and comfortable rooms with all amenities. Reasonable rates. Staff was courteous and helpful, very accommodating. The only suggestion would be more lighting. Lighting was really not good enough for reading while relaxing on the beds.

This is a beautiful place. We had a large king suite with cathedral ceilings. We really appreciated the hot breakfast since most hotels aren't even giving you coffee. The TV had HBO and several other channels we don't even receive at home. It was a great experience for us.

The room was adequate and clean but the hallways hadn't been vacuumed in a while and the elevator could use a deep clean. Breakfast was below average. No one was attending it and all the tables were dirty.

Hotel is very convenient but lacks a first class breakfast and has worn furniture.. Beds were very good. decent fitness center. Staff was very helpful and acted very interested in our problems. Meeting room good size but many rectangle tables are broken..

I think this hotel was refurbished since last time I stayed there. Nicely done with very nice bedding. Issue of WiFi not reaching up to my third floor room. WiFi good in common areas. Breakfast rather poor despite allowing for COVID related issues. The coffee maker in breakfast room poor

The rooms were large, but very dated. The plaster was falling off of the wall near the bath tub. There was a large spot on the carpet in the hallway just outside the room. One young women did everything from checking us in to serving breakfast. Door to the outside parking lot was broken and had to be propped open. There are many other options near this location that are just a little more costly, but worth it.

Room was nice and location is convenient to shopping and food. A museum is right next door. Staff was friendly. There is a hot breakfast but be sure to get there early, it didn't seem to be refilled regularly. They seemed short staffed as I only saw one person during my two day stay. Overall room was comfortable and it was clean.

We have stayed at this hotel many times on our travels from NJ to Florida. It is super convenient, right off I-95. It has rooms that accommodated my family of 5 when the entire family travels. BUT, these rooms need some help…water dripped from the spout in tub, room had a musty smell, many areas of chipped paint on the walls. I would stay here again as the staff is always very pleasant and the hot continental breakfast is also nice. I just hope they can do some room renovations to make the stay better.

Property was well maintained and clean. Room was in very condition and check in clerk extremely helpful. The breakfast buffet was very good. Slept good and felt safe during the entire stay. Overall an pleasant experience

We were assigned a room that was very moldy and the second room had no ac. The third was a suite which was very good, Breakfast was very good, The hotel seemed to have a lot of deferred maintenance although it could have been in the middle of renovations. It was very convenient to I 95 and in a very good neighborhood,

I stayed at this hotel with my family. The hotel smelt too strongly of cleaning supplies. that our eyes and noses burned. With that, room was not very clean, stains in bathroom and on linens. Staff was not particularly pleasant. AC did not work in our room.

I called the hotel to advise of a late check in due to traffic. I was advised by the front desk manager not to worry that as long as we arrive by 3am our two rooms (king & family suite) would be available. Upon entering the hotel, NO SIGNS, NO information on how the property is handling the pandemic. Thank God I travel with and brought my lysol and cleaning products. We got to the hotel and was advised by the front desk manager that they ran out of king rooms..... I asked how did that happened when you know how many rooms have already been reserved versus any walkins you may receive. In addition I called you and advised that I was coming and needed a late check in. If a guest makes a reservation and you have their payment information and you have the payment on hold, why would you give away the room???? Then the front desk manager say, "but no worries, I've upgraded your room to a suite. A room with two queen beds and a pullout sofa". HOW IS THAT AN UPGRADE???? It's only me and my husband. It's late and I just want to lay down. Walking to the elevator I see ONE sticker on the floor that says "stand here; 6ft apart". Well I guess one sticker as a reminder is better than none. As we were walking down the hallway we heard the chirping sound of a low battery in a fire alarm. At 11pm I said to myself, how can someone sleep through that and I hope that is not our room. Sure enough as we approach the door and entered, we heard it loud and clear but back to back. Both the fire and carbon alarms needed to be changed. In addition both rooms that we reserved smelled AWEFUL; like old wet carpet. No indication that the rooms were sanitized or reassure that the property took the necessary precautions to keep the guess safe. Of course there was no facility person around besides, it's after 11pm and after a 4.5 hour ride, I just want to sleep. So we took them down and notified the front desk. Sat them on the outside of the door, the front desk manager came and picked them up and advised that housekeeping would put them back up in the morning (of course that didn't happen). After doing the hotelroom inspection ritual (checking bed for bedbugs, clean sheets, etc) I hop in the shower only to find out that the shower head was clogged and instead of the shower spraying out the water I had a merged water stream (yes, I did check the settings and tried adjusting). The next morning we go down to breakfast and I see a sign, "mask required"..... that's exciting but not one guest had on a mask; not even the staff person mixing up the eggs. No hand sanitizer or gloves in sight for anyone. Just a pandemic nightmare so I passed. I think I'll check deeper on the reviews and individual hotel standards as the Best Western Plus Savannah is a NO for me moving forward!

They are Covid safe friendly however the gentleman in the morning told me I needed to have a mask and there was another gentleman in the lobby around the same time as I who did not wear a mask at the same time. The gentleman was just doing his job and I applaud him. Just the way he approached it didn't seem exactly right. But the afternoon gentleman was very attentive and excellent afternoon service!

Facility needs a makeover. Lobby has been updated but the first, and then second room we were moved to were way below the BW standard. Musty odor, worn carpet and furnishings to mention a few of the issues we experienced. Only one operational ice machine in the building. Check the expiration dates on the breakfast items.

Nice, quiet rooms...comfortable beds and right off of 95. Short distance from Tanger and the airport. If you are interested, it's right down the road from go cart fun and the Mighty 8th Air Force Museum.

The staff was quick and helpful. The breakfast was hot, fresh & delicious!! I felt like the people working there really cared about our stay. I loved the little shop that provided snacks too. That was great for the kids!!

We stayed one night here on a family road trip stopover. We were very underwhelmed. The hallways and our room smelled dank. Swamp-like. Like too many years of exposure to humidity and cleaning products. The room was dark, due to small window and dark decor, but was too bright at night, due to very bright parking lot floodlights and curtains that didn't quite meet in the middle. The hot water was HOT. Literally steaming within seconds. Scalding. I would have worried for the safety of my children if they were younger. The hotel had signs up about masks being required. Few patrons wore them and staff had them below noses. The good news: breakfast was decent with a variety of choices (but coffee was bad). Beds were comfortable. Fridge had ample space to store things. Rooms were decently soundproofed (we could hear the neighbors from the hallway but not from our room).

My husband and I have stayed in a lot of hotels. This was probably the dirtiest. Also are room smelled like body odor and weed. We were supposed to stay two nights (paid for both) but ended up leavening early. We could not handle the smell and the room in general. Gave us a bad taste for Georgia as we get ready to move there.

We were going to be unavoidably delayed arriving and tried to change reservation to following night and was denied. So we arrived at 3:15 am exhausted. Manager did knock $40 off per night for 2 night stay.

We stayed one night coming back from Orlando on the 3rd floor. The temp in the hallway was 85. 1st red flag. We got to the rooms and everything was filthy. We wipe down everything because Covid. Every wipe we used came away dirty. The AC in the room was absolutely disgusting, I wish I'd taken pictures. It also didn't cool the room much. We barely slept and checked out at like 5 a.m. instead of staying. We couldn't take it anymore.

This hotel was the worst! The room smelled, mold, floor hadn't been vacuumed, mold in shower. Wore socks in the room and they were black from dirt! To top it off….ROACHES! I WILL NEVER STAY HERE AGAIN! We didn't eat breakfast, but we couldn't wait to get out of there!

Do not stay unless this is your last resort and even then I would rethink it. The hotel is incredibly rundown. The rooms, the hallways, the entrance all smell. In fact, everything has a rancid smell. Make sure you secure transportation to the airport ahead of time as there are very limited options. Don't walk barefoot. However, the gentleman at the front desk was lovely and very helpful.

My family and I stopped for one night during a long trip, first they had trouble finding the reservation, next we noticed how dirty the floors were. They looked like they hadn't been vacuumed in a while. Then we saw that our sheets were stained with god knows what, we asked for new sheets, they had us come down to get them, and they were also stained! They had no bar soap or shampoo at all and the room and hotel just had an overall run down and dirty feel. The hallways and rooms smelled of cigarettes and weed as well. For $230 a night I expected a lot more, I could've gotten the same from a motel 6 for $50. They're elevator permit wasn't even current, which is a safety issue. I normally don't write reviews, but this place ticked me off. It just seemed like they tried cutting every corner possible to save a buck and charge us the most they could.

Wonderful stay for a family vacation. The hotel is in a great area, with great access to Tybee Island, Hilton Head, and Downtown Savannah. The staff I interacted with were very accommodating, pleasant, and helpful. The assistant manager greeted me with a smile and very warm upon check in. The breakfast foods and staff were great as well. I was there alone with my children for vacation and they were more than hospitable. I would recommend this hotel.

The hotel is doing some renovations so there was drywall dust foot prints on the carpet and the smell of paint was strong. I understand this as I do some construction myself. Our room smelt like cigarettes but other than that the room was very clean with new carpet and furniture. The beds were very comfortable. We picked this hotel because it had a pool, however the pool was very cloudy, the lights were always off in the pool area and when we tried to go in there was a fan disassembled and wiring dangling from the wall. Again probably do to renovation and I also seen a brand new pool pump in the lobby which will probably take care of pool cloudiness. The staff was very nice and overall we had a nice stay.

We had a terrible experience in this place. Dirty rooms and amenities. Pool is very dirty. Water leaking from the ceiling. Room smells bad. I cancelled tge rest of my reservation after my first night.

Nice hotel. Very convenient to Mighty Eighth , shopping and great restaurants. Easy drive to historic Savannah. Very good value. Large rooms. Staff was very cordial and helpful. Breakfast was not elaborate but good. Excellent sausages. Manager Eddie was very helpful. We will be having our reunion here in October.

Poor maintenance, poor cleaning and the building showing its age, combined to make for a very uncomfortable night. Pool was cloudy and the pool furniture was ripped and unsafe. Breakfast was decent, but the staff seemed rushed and unhappy. The building needs an overhaul from top to bottom.

I booked this room for 1 night at a very high rate of $240. I asked was there an iron in my room and was told ‘there are irons in some rooms but not all, and due to Covid they can't retrieve one from a different room' - unacceptable!! The front desk staff (Andy & Chelsea) basically laughed in my face about the situation. Andy was very condescending saying things like “‘I'll go buy you an iron from the store” and “would you prefer to stay somewhere else” … this was it for me!!! I became very upset and I still am. I'd like a full refund for my troubles. My family and I were kicked out and didn't get the chance to celebrate my aunt's 68th birthday!!!! I will never patronize Best Western again!!!

Upon check in there were 2 desk clerks that assisted in the process, yet while doing so rushed the process and were in a hurry to get me out the door. Upon getting to the room, 306, we found the shower rod to be vroke and had to tie a towel around it to stay up while showering. Then at approximately 9:30 p.m. a family attempted to access our room and when confronted they were issued the same room. I made contact with the front desk and was informed we were actually assigned room 307 in the computer yet we accessed the room with our room keys with 306 written on the card holder. Room need paint and drywall fixed. So not a good visit.

The worst hotel I have ever stayed, marijuana smell everywhere, fungus in the shower. I stayed 2 nights(already payed) and with the excuse of "covid" they did not clean my room for the second day. I always stay at best western this hotel does not deserve that name.

My husband and I drove 7 hours north from Florida to visit Pooler for the first time as we are thinking of moving there. We were looking forward to some good ole' southern hospitality and a pleasant environment. Staying at Best Western confirmed Pooler is not the place for us as we were treated less than kindly and maybe southern hospitality is but a myth. Normally, cleanliness of hotel rooms and integrity of brand and staff is of utmost importance, but more so now during Covid. After reviewing others opinions from back in 2018, I can see Best Western has done nothing to improve its accommodations. My first impression of the lobby was pleasant, it seemed clean. But when I arrived with my husband on the 2nd floor, we immediately smelled weed. In the room itself, the bathroom was filthy. The bathtub was covered with hair and the sink did not look scrubbed. I was cringing. I immediately called front desk to ask for help but it just rang and rang and rang. Apparently that button is on the phone for looks because no one answered throughout our stay. My husband convinced me to let it go but the next night as we were watching TV and eating dinner in the room, a cockroach scurried across the furniture. Then another behind me on the back wall. Now my husband was furious. He went downstairs and no one was at the front desk. He called out for 10 min before the woman came in from the parking lot outside to tell him there was nothing she could do, but he could call the asst. manager. My husband called Eddie Grayson. After explaining what was going on, instead of being a sympathizer and apologizing for our distress, Mr. Grayson became defensive and unprofessional. “I won't have you bashing my hotel!” “If you want a full refund, that's fine, just get out of my hotel!” AND HUNG UP ON MY HUSBAND! Is that how customer service is done here in Pooler? Or just the practices of Best Western employees? My husband tried calling back and a woman answered instead of the Asst. manager saying she would relay the message. All in all, it was a hell of an evening. I have been all over the world, and this was the worst experience I have ever had with hospitality. The customer is always right, and we were not offered one apology or attempt at righting this wrong. I will never spend another dollar at Best Western. The staff is horrendous, there was no hot breakfast as promised, and the room conditions were disgusting. Especially when cleanliness NEEDS to be at an all time high. We are still waiting for Mr. Grayson to approve the full refund he said he would. It's been more than 24 hours. He gave “his hotel” and the town of Pooler a very bad name.

The room was not bad, just a few issues which would prevent me from returning. 1) The cleaning lady did not clean my room until after 3pm. Then, she did not do a thorough job. she left work immediately after and I had to finish the job.2) The garbage cans are tiny.... I had to remove my trash several times to the outside receptical. 3) Two ROACHES in my room yall...TWO! other than that...it wasnt bad.

I was pleased with the size of the room. The hallways reeked of marijuana which really bothered me. We had originally booked two rooms, but upon walking to the king room we found saws, drills, various tools, with pieces of the ceiling laying in the floor. We ended up all 6 of us staying in one room and am awaiting a refund from the king room.

We were due to stay here April 30th 2021 and checked in very late (around 12:30-1:00 am) after getting our room keys, we gathered our luggage and started making our way to the room. I saw a roach outside as we were going in and decided not to pass any judgement. Once we were in our room, I decided to check out the room since I had seen a roach outside. I found 3 live roaches by the refrigerator and immediately decided I couldn't stay. I went downstairs and the attendant Brandy Taylor called Eddie Grayson (manager) and informed him of what we had discovered. She had told us that he would void the transaction and we would not pay for the stay as we left to stay elsewhere. I have reached out multiple times to get confirmation of this transaction and still have had no luck. I spoke with Eddie 2 times and he said he would send the confirmation but has not done so. The charge is still on my card and is not showing a refund as of yet.

Dated property, clouds use updating, biggest draw to this place is its approximate distance to RT 95. The Air Force museum is worth a look it is right next door, I will by pass this property in the future

Do NOT stay here. This was the worst BW hotel I have ever encountered. My room was filthy, the window & air unit covered in mildew, guests smoked throughout the hotel despite it being prohibited. Employees did not wear masks, nor were masks enforced for guests. I could not wait to leave this hotel & would never stay again.

This might be the largest hotel room we have ever stayed in especially for this price. Room was clean, bed was comfy and even though the hotel was full, it was very quiet in our room. The staff was very friendly and helpful as well.

The good..spacious room to move around and large bathroom, and not too far from Savannah. But, very disappointed from the beginning. When we first gt there we were given keys to our room, we went up, opened the door and it was already occupied. Could have been embarrassing, but we were lucky. We booked this hotel so our kid could o swimming..the pool was closed from the first day we were there until the evening before we left. It shouldn't take 5 days to clean a pool, very disappointing. The first morning we went down for breakfast Not very good, and half f the trays weren't even filled. Very disappointed overall as we did not get what they advertised. And all the times we inquired to the desk, they acted as if they really didn't care too much, always giving vague excuses.

There was roaches and some other friends said they had bed bugs. When the manager was told he said they was water bugs because they cut the trees down behind the hotel. I had stuff broken in my room and reported it to get fixed and it never happened in the 21 days I was there. In weekend there was always people staying there smoking drugs whatcha would make the whole floor smell of marijuana and it would start to come into your room. Would not give you change to use the washer and dryer and they only had 2 washers and 1 dryer for the whole hotel. Pretty sure the cleaning staff was going through my stuff and taking food. Would not recommend this place if you have other options.

The room had plenty of space for our occasion however, upon arrival they said that the room was clean but whenever we went to take a shower the tub was dirty and the blanket for the sofa bed had food stains on it. I had to request cleaning supplies to clean the tub myself.

For what we paid, the room was ok. Room was spacious and bed was comfortable. However there were some negatives as well. Upon entering our room we noticed there was a plug missing a socket cover and the tub dripped constantly. The toilet paper holder was not secured and coming out of the wall. One of the walls were cracked and peeling apart. The biggest problem we had was the last morning of our stay. We went to get breakfast, we saw a large roach crawl across the counter! It was gross! Not a tiny one either, it was at least 2 inches big! We immediately threw our food away and gathered our things and left. When we told the lady at the desk she “wrote a note”.... We will definitely not be staying here again..

When we checked in we were warmly greeted by Eddie, the asst manager, who answered all of our questions. Eddie very nicely upgraded our room, w/o charging us, so our teenage son had the suite's living room for himself. The hotel is beautiful, very clean and kept up beautifully. There is a Military airplane museum in the next lot over I recommend as well!

The housekeeping lady was not very friendly. Never brought new towels on time. Every night my key would stop working. EVERY NIGHT. One day a group of men were outside of the hotel asking if all 5 of them could get in my car and I take them to eat.. NO!! Next day a man comes in the lobby smiling and looking creepy at me. Maybe it was my fault for coming solo but this is somewhere I would never stay. Room was dirty. Ac was so loud. The housekeeping ladies talk and yell at 9am in the morning waking me up. Just GHETTO.

Our recent stay at Best Western was VERY pleasant all things considered. I came to Savannah with a group of five families and with the exception of the heating unit not working upon checking in that was rectified immediately things were awesome! The breakfast was hot (sausage/bacon, waffles, potatoes, eggs), the pool was clean and cold and the staff was very pleasant. Will definitely come back.

Let me talk about the pluses and then the pitfalls. The room was comfortably spacious for our family (two kids 10-12y and the parents) with clean furniture, bathroom and walls. The lobby and the breakfast area were extra clean, beautifully decorated and have plenty of couches. Basically the cleanliness and indoor setup are so great from the lobby, the hallways and the room. The comfortable space size was another important factor, too. The third great aspect that made us feel comfortable was the few visitors. We came immediately after the Thanksgiving day and I cannot speak of other seasons. It was quiet and the breakfast area wasn't crowded at all (I woke up for breakfast around 7 AM). We didn't use the pool or the exercise room in fear of Covid so I can't evaluate them. We didn't ask for room service either because we only stayed for two nights. Let me talk about the pitfalls. They were few and not annoying at all. I expect every hotel to have some. The location isn't close to most of the attractions. You need to drive 15 minutes east to downtown. The beds' size was queen. I prefer double so we may sleep comfortably (a couple in one bed) but they don't seem to have rooms with double beds. One of the receptionists, not all of them, didn't stay at the office regularly and we had to wait for a long time to find her. When we arrived, the AC had a problem (which is why the receptionist not being around was somewhat annoying) but it has been fixed as soon as we reported it. The fridge door didn't close so we reported it the next day and they replaced it. Finally, I didn't see any vending machines. There was a small pantry next to the reception, instead, and they only accepted cash payments. I will say the hotel overall was awesome for the price we paid. I will be thrilled to get a similar one just by the river.

We spent the night here. The bathroom fixtures for the shower and toilet paper are loose. Wall in bathroom was dirty. A piece of metal was used to lock the window which isn't part of the window. Couldn't keep the curtains open since it was awful to look at. The air vent in bathroom hasn't been cleaned if at all. The breakfast was decent except at check in was told the staff would serve the breakfast but the morning of the staff there said we can do it. Due to covid I'd think the staff would do it but they didn't bother to help. And isn't it Best Western policy to have breakfast served to guests? The lobby area was nice. For the amount of money spent the room should be updated.

Nice place for a decent price and good night sleep I would stay there again and it has a straight shot to downtown and it's only a mile from all the shopping outlets I enjoyed it and I think anyone family would to

Staff were nice but room was not clean and was in need of attention including stains on the sheets. It should not be a Best Western Plus hotel. Air conditioner was noisy. Bed was fairly comfortable. Also, bare minimum breakfast offering of a muffin and a bottle of water.

This hotel was wonderful. The clerk was very friendly and helpful, every employee I saw there was extremely friendly and my room was great. It was very clean and spacious, I felt so comfortable there. The bed and pillows were very comfortable as well. They offered breakfast but I was sleeping too soundly to make it. The lobby area and breakfast area was also extremely clean. I was more than happy with my choice to stay here.

Booked a Queen suite had to check 7 rooms 3 smelled of old carpet and mildew. 2 had dead door batteries couldn't even get in them. One was a King and the last one I thought was great still smelled a little. My kids told me they seen a roach thought they had lost their minds woke up to use the rest room and 2 roaches not water bugs ran behind the toilet.

Very well satisfied & accommodated needs and expectations, didn't get to visit pool area or breakfast but enjoyed entertainment and restaurants near local area, only dissatisfied issue was the humidity and heat in walk way through hotel from elevator to room, very hot. Hotel reception check out on phone ear piece talking instead of being more attentive.

So besides the fact that there were needles in the parking lot, the lobby smelled of mold and rooms smelled of pesticides I am really rating them based on the customer service there. Once we arrived we requested a refund due to reasons listed above, everything was fine at first but then that changed very fast. Once asked a few questions the manager quickly became VERY DISRESPECTFUL and started to refuse to give me any kind of refund. We paid for seven nights, reason for the trip was not pleasure but for my dying mother. I was told by the manager he did not give a f**k about my dying mother and no one could make him give me my $600 back. The cops came and the manger completely lied to the cops about refunding me. I had to get ahold of Booking.com for a wonderful women who works for booking to spend 30 mins arguing with the manager about refunding me my money. Booking was amazing but I would never send someone I hate here. Did not stay 5 mins inside that hotel.

Over priced and unfriendly...Since Management changed hands way downhill. Covid "Grab and Go" breakfast consists of a bottle of water and an apple...that's it. Save your money and go elsewhere in the neighborhood...Some Unfriendly staff here as well....Iffy AC in my room......Cagey ownership ,so no recourse if problem.

The pool is straight up a health hazard, you can't see the bottom even though it's only ~four-five feet deep (see photos) and there's mold on the ceiling in a room on the second floor. (It was the room I stayed in with my fam. Will it be your room if you stay here? Who knows! Isn't that a fun game to play?) The hotel also runs out of blankets? The “breakfast” is an apple, a muffin, and a waterbottle? Overall that was just baffling. Also, a tip to the staff: Make sure the guest is in the elevator before you begin complaining about their audacity to request a room switch when they have asthma and their room stinks like cigarette smoke. The guest won't be able to hear you in the elevator, but they will be able to hear you five steps from the front desk, and they will leave a bad review. (And before the hotel replies that “they have no record of me staying there” my hotel stay was under a different name.)

staff was very friendly and helpful during my stay. Hotel is set back on a side road with easy access and near to convenient stores, restaurants, etc. Large lobby with plenty of seating. Room was large, quiet, and clean. Juat what I need when I travel! Cool Air Force museum steps away. 5 min ride to airport with no loud over fly noise.

Staff was very friendly, very nice breakfast, and my room was very clean. The price was great for the location and the hotel was close to everything. Stay here if you want a great price and you want to be close to Savannah.

Excellent stay. Large room. very nice for 3 adults. Close to the beach about 30 - 45 minutes one way. Close to restaurants and grocery store. very close for delivery of food and beverages. Would stay again.

They hold the entire amount of your stay on your account & make you pay again for the first night, broken appliances, having to be inconvenienced and move rooms which can be challenging with children, unclean room, takes forever to get new wash cloths & towels, you'll find items tossed in trash after you return from day out that were separated so staff wouldn't think it's trash! They mistakenly deactivated our key cards & we were locked out the room because staff thought we checked out! They offered one night complimentary stay to be refunded, it's almost 1 week later & has not been refunded! I keep getting the run a round with front desk staff and a management team that's never available, didn't show for work or no longer working there! It's such a hassle. Our first time staying at a BW & our last!!

They gave us a bedroom that smelled like weed so bad. To the point it was disgusting even to my bf who ocassionally smokes. So they gave us another room instead. Which didn't smell like weed but smelled like cigarettes. We gave up and ended up staying. The concierge wasn't precisely a sweetheart and the “breakfast” is just a paper bag with a few snacks. Had to go have breakfast somewhere else. I was not expecting a 5 star service for the price we paid but at least such basic things like the room in proper conditions and a decent breakfast. There wasn't even coffee in there. I wouldn't stay again and I wouldn't recommend.

Staff was great. There was a mix-up with my reservations that was made through besthotels.com but the desk clerk at hotel fixed it. Occupants very noisy so unable to enjoy stay. Rooms could use some upgrades but hotel was cleaned. Pool area not the best and could use some upgrades.

My husband and I enjoyed this hotel. The employees were nice and the room were clean. We really enjoy the king size bed! For our next trip we will probably come back and get the same type of room and enjoy the indoor pool!

I have overnighted here several times on my trips to destinations in Fla. I find it very comfortable with clean rooms and lobby, comfortable beds, satisfactory included breakfast and accommodating staff. The fact that they do not accept pets is another plus for me as well. My only reason for withholding the 5th star is because on my last visit I was given a room directly below a family of 5 who did not retire until after midnight. Being a senior lady, I think reservations could have exercised better judgement.

No clean towels in pool and no clean towels in room . When asked about it we just got there is no clean towels . Staff was on a personal call when we arrived and told me to wait and went to back to finish there call . While we stood there and waited .

Although the staff were extremely nice I will not be staying at this location ever again. The room was dirty when we arrived and the hotel reeked of marijuana and cigarette smoke even thought it is labeled as "smoke free".

We just stayed in a Best Western Plus in NC and had a great experience so thought we would try another. Boy, did this one disappoint! Upon entering our room we noticed the floor in the bathroom was filthy. There was a lot of debris behind the door and it was obvious little effort had been put into cleaning. While we asked for and received another room, it made us suspicious as to the healthiness of this hotel. Our next room appeared cleaner and even smelled better upon entering but the sink was cracked and the toilet seat broken. Upon using the lobby restroom after working out in the small facility nearby, the lights went out on me as I entered the stall. They only came back on after I was finished and exited the stall. Evidently the timer for the lights that is triggered when someone enters the restroom isnt set to remain on once someone closes the stall door so I did my business in the dark. We did mention all of the aforementioned issues to the hotel manager upon checkout. She was new and had only been there for 6 days. Her manner made us think she had been overwhelmed with complaints and her comment was that they definitely have some things to be addressed. We were just thankful we only were booked for one night.

Place had roaches. If I knew this before I stayed I wouldn't have. I saw them while I was sitting on the toliet and went downstairs to let them know. I was told the best they could offer me was 15% off. I did not approve and the manager Michelle acted as if I was crazy. There was someone on the floor under me that said they had roaches as well. $168 for one night of roaches is not worth it. Especially when you have a baby and two toddlers sleeping there as well. Also dont think calling corporate will help they dont care either. I booked this place cause my mother already had a room at the hotel so i didnt read the reviews if I did i wouldnt have stayed.

We usually stop on the way down to Florida and we like the Pooler, GA area; close to shopping, restaurants, Savannah, etc. This Best Western was decent but it needs a little TLC in some areas. Overall, nice stay.

Had a great experience at this location. I had two minimal complaints, one being room service knocking on our door at 8am. Still trying to figure that out and then again after we told the hotel to extend check out. Other than this, I think I might return to this location.

The hotel lobby is beautiful and I appreciated the layout of the room and the spaciousness. The bed mattress was old and springy, the pillows were lumpy and we could hear people walking on floor above us and in the hall. There was no noise muffling at all in our room. The a/c unit did not work properly. The bathroom was clean and somewhat modern but the carpet and headboard in the room was not clean. Breakfast had a variety of excellent options.

We paid 174 USD for the night , and it was totally NOT worth it. The sheets were not clean, and it seemed as though they were not changed at all. The bathtub had drainage issues and was overflowing. The pictures are totally photoshopped, and the rooms are no where close to what is shown . Please choose another hotel which is more cleaner

We have stayed here for years. The photos on here are very unrealistic. This hotel has really gone downhill. Paint peeling off the walls. Pool is not swimable for sure. I would never let anyone I love in that pool. Really disappointed this trip and will most likely not stay there again. I will say this however the staff is wonderful. The cleaning staff is amazing !! The guy that cleaned our room was so thoughtful and kind. Did a great job.

We were happy with our stay. good breakfast options, nice beds, clean room, and good customer service. Pool was nice and gym. WiFi internet was good. Safe place and close to airport. lots of food and shopping close and a Air Force museum. Only problem i had was the door to room was a little hard to close.

Terrific reception at front desk - young receptionist Bre!! Helped with all of our questions. Room was great, very clean. Only complaint is that we are users of the fitness center. Exercise machines could be tuned up and couldn't find the remote control for the TV. All small things but a really great experience! Will return!!

WONT go back to this hotel. Front desk staff not welcoming. Housekeeping staff were more pleasant. Found room cold, left for couple of hours after adjusting thermostat. Got back, no warmer had to change rooms. Room assigned on first floor was worn out and not real clean. Tub faucet dripped. Thermostat on heater NOT accurate. Heater in night made large noises. Message light on phone blinking--annoying. Desk said not able to fix it. The breakfast area is nice but rest of place is worn out. Breakfast ok. Pool ok but small…. 3 strokes across. I never understand why the fitness rooms are open in the morning but not the pool. Many of us are morning swimmers. Best thing about this hotel is its across street from an excellent restaurant Terra Mia.

One night visit, very large clean room. Internet was great. Nice bed but pillows too small. Breakfast was excellent, plenty of choice. Staff very helpful. Would recommend this place. Facilities were al there pool gym etc.

Very disappointed !!!! Made reservations and didn't get what I needed. No AC in the lobby and it was extremely hot. No water pressure for the shower and it dripped all night. Dresser drawers wouldn't stay shut. I'm disabled and the friggin bed was 3feet tall and so difficult to get in to!!!

Room 209: bath tub was clogged. Scum filled water was over my ankles in shower. Also, 2 tiles broken in bathroom. Location in Pooler, GA is on I-95, and convenient for travelers going to or returning from Florida. The room is spacious and comfortable, and includes a fridge and sofa bed.couch.

We stayed in a king suite on the second floor. Plenty of room for our party of four (including a two year old). Large bedroom with a slightly smaller sitting room area and a large bathroom. All very clean. Friendly and helpful staff. The hotel itself is in a very safe area, close to several stores and restaurants. Nice, easily accessible indoor pool area with bathrooms. No problems at all during our stay, would highly recommend. BONUS: Free popcorn in the lobby which makes the entrance smell delicious!

It was as if the cleaning staff stopped before the floors were even touched. The beds and counters were clean, but there were stains on the pull out sofa, there were multiple colored hairs on the carpet in the room, my 1yr old still crawls and within a few minutes her knees were filthy, there was a small pile of hair behind the bathroom door with tissue on the floor, the toilet was not cleaned, the shower wall could have been wiped more thoroughly, and there was a distinct odor when coming off the elevator onto the third floor, not to mention the carpets were filthy across the entire hallway. The pool was horrible, the water murky, there were not enough towels, and there was no hot tub even thought the sign clearly stated it. The pictures posted online were clearly taken at opening and have not been updated since. The breakfast was decent and the staff was friendly. Other than that I definitely would not stay again.

Highlight: Kids were fascinated by the pancake machine. (Me too). Lowlight: Bathtub didn't drain very well. (I told the front desk the next morning. They were kind and seemed like they would fix it). The lobby is quite pretty with a water wall everyone enjoyed watching. Our room was spacious, clean and quite. We have a family of 5, and we all had a bed. My 9 year old slept on the pull-out twin, so I can't attest to its comfort, but he was fine. Breakfast has a lot of options including bacon, eggs, sausage, waffles and pancakes. I don't usually see all of those at the same time!

Nice hotel in a excellent location, lot of good restaurants in nearby area. Nice decor & clean in the rooms. Issue - Breakfast items were finished well before the breakfast timings, indoor pool water was cold.

the service at the hotel was excellent. Everyone was friendly and treated you with respect and care. I enjoyed the tour we took even though the weather was not the best. I do plan on coming back so that I can go visit some of the places I missed on this short visit.

Room has clean, modern with plenty of room. There was a desk and a comfortable sleeper sofa. Bathroom was large and I loved the vessal sink. Nice lobby with a great breakfast bar, with both pancakes and waffles.

We are generally very pleased with the Best Western Plus brand, so this review does not apply to any other of their hotels at which we have stayed. Upon walking in to the lobby, the air smelled dank and musty, and after we checked in and walked down the hallway to our room the air was heavy with the smell of mildew and bleach. Our room was clean, the bed was freshly made and very comfortable, but the furniture was old and tired looking. There was a constant busy drip in the bathroom tub and, try as I might, I couldn't get it to stop. Closing the door and using earplugs did the trick, but it was still going the next morning. If you're on the ground floor, you'll hear footsteps and loud voices from guests above you. Again, thank goodness for earplugs. The air conditioning uit is old and barely kept the room comfortable. Otherwise, it was an acceptable experience.

this hotel was highly recommended. indoor pool was aged and in need of repair..hot tub removed..breakfast was hot and tasty..room decor and condition of bathroom fixtures was in need of update..carpet was stinky and room needed steam cleaner. beds were comfy and clean. we found cockroaches in the room, hallway and pool area.

The hotel is not very good and I'd advise anyone travelling NOT to stay here. Simply put, the Best Western Plus Savannah Airport is comparable to a Motel 6 - very poor quality! I'm not sure how this is a Best Western Plus yet alone a Best Western. It is ruining a fantastic brand. I've had great experiences at other Best Western's but this one was terrible. I'd advise Best Western to shut down this hotel immediately or remove its name from the hotel. Don't waste your money and stay here. There were some major problems: - the faucet in the shower came loose from the wall - the grout between the tiles in the bathroom was missing, causing the tiles to shift when you walked on them - there was a hole in the shower wall which was very poorly patched - the hotel was just in a disgusting condition - the floors creaked so you could hear other people on the floor above walking. In addition, there was a whole bunch of other “problems” with the room - no plugs, just in a run-down environment. This hotel is getting a 2-star rating because of the friendly staff that was at the front desk. Breakfast wasn't too miserable, but it is something I'd expect from a Best Western. Wouldn't recommend anyone stay here unless they absolutely need to and nowhere else has space.

One of the worst hotels I've stayed in. Rooms are minimally furnished with even too few garbage cans, ie just one for suite including bathroom. Few dim lights. Breakfast was non existent. No milk for cereal and no eggs. Single person managing was overwhelmed and didn't seem to care. Room was superficially clean but dirty in many places.

Nice clean location, friendly staff and chill. breakfast was busy but the staff worked hard to make sure food was prepared and ready. the only complain is the doors. when you are trying to sleep you can constantly hear the doors of people leaving the room when they have the deadbolt on. I did not get any sleep because of my neighbors door. they left the room at least every 10min and the door slamming wouldn't allow me to sleep until maybe 3am. I would suggest they invest in door stoppers. I will make sure I bring a speaker for music for any hotel I go to because of this. also the room was ok, no dirty just ok not that bright and kind of dark. the mirror in room 309 was Also cracked. staff was good and easy check in.

I have stayed in many Best Westerns and have never been so disappointed in the cleanliness, as I have with this Best Western Inn and Suites. The elevator was filthy, the hallways needed to be swept, the pool area needed attention such as broken lounge chairs and needed to be cleaned and the room needed better cleaning! When I first walked in, it didn't seem that dirty till I walked to my room. I will stay in other Best Western's, just not this one!

I booked with another couple. I called and someone told me they had a room that would fit us all. I asked multiple times about the layout of the room and they said it was a living area with two rooms, one each side with a queen bed in each. Perfect, we do those type rooms all the time. When we got there, there were no such rooms. 2 queen beds in ONE room with a side room with a pull out couch. Fine, we still took the room, but?! They charged me $15 more! Whatever. We won't be coming back and it was for 1 night. The room was ok, the toilet wouldn't flush half the time b/c they only allow a tiny bit of water and it wasn't enough to flush. The front door wouldn't lock unless you SLAMMED it shut. Breakfast in the AM was under par. Runny waffle batter,(seemed like they watered it down), they couldn't keep eggs out, the sausage was gross, you could hear everyone complaining. We took the kids to the pool in the morning, and there was food and trash all over the perimeter of the pool. My youngest kept picking pieces up and we had to keep grabbing him away. Just gross. Two people were sitting at the front desk, one had a manager tag on. Obviously cleaning wasn't part of their job. They didn't have any towels at the pool, but, they sent two children (6 and 10 maybe?) down to deliver some (guess a worker brought the kids to work that day). Later we saw them running around with a cordless drill. I wonder what they were "fixing" lol. They had a popcorn machine that had the same minute amount of popcorn from when we checked in as when we left. Broken? Maybe? Just an eye sore, remove it. We meet friends half way to hang out once in a while, this won't be the place we pick next time. It's a cheap hotel, I'd rather pay more for better. Just want a bed for the night, this is a good place.

I would have given a 5 if it were less expensive. We stayed at the same time last year (4 nights) and it was significantly less expensive. I wouldn't complain but it has deteriorated a bit. One area that is worse is the workout room. Overall, though it was not bad.

The lady at the front desk was super helpful and nice. She was the only one there with a positive attitude and smile. The ladies helping with breakfast seemed annoyed when asking to refill the food. We asked for a refill on the juice machine and never got it. The coffee tastes awful. The pancake machine didn't work. The sheets were dirty when we first got there with blood stains and black strings of hair in them. We rented this hotel specifically for a hot tub, but once we got there we found out it had been filled in with cement. Pictures of a hot tub are still on their website. The showerhead was full of soap scum. Not to mention the water pressure is awful! We asked for more towels and received an attitude from housekeeping. We will definitely not be back!

The floor carpets appear not to have been cleaned for years. The elevator floor had not be cleaned. There's only 1 elevator for 3 floors. The breakfast attendant did not attend. Ran out of milk. Ran out of egg until she had to be told to make some more and put it out. One waffle maker was not even plugged in. Staff and management get a D-.

We have stayed at several Best Westerns between are two states over the years and this is by far the cleanest and coziest of our stays. This last stay we had this month had the nicest room/suite with two tvs which made it nice when my wife wanted to watch one show and I could go into the sitting room to watch something else. We always stay here on our trips south. It just doesn't make sense to drive all the way to Florida when we know we can stay at the Pooler Best Western. Thanks again!

We had a few negatives that included a bad smell throughout the building as well as a 420 smell in our particular room. The carpet in the room was very dirty and sticky and there were even remnants left in between our bed and the nightstand from previous customers. But the staff was very friendly and the bed was comfortable. I appreciated the free breakfast and customer service. I honestly think if the employees were not as helpful, I wouldn't have been too pleased.

We had great time, wonderful hospitality services. Room was real clean, nice hot tub enjoyed that. They have gluten diet food as well that's something new in breakfast. Love to stay here in my next visit.

The smell throughout the building was awful, wish i had read the reviews before staying here. Cannot describe one particular smell....it was sour, musty, dirty and a wet smell. Looking at other reviews I now see this is not a new issue. The bathroom light fixture in the room we stayed in was rusted and the water pressure was too low. Did not matter what setting the shower head was on, just not enough water coming out. Also, the mirror door for the closet is broken, The top hinge is a drywall screw, makes a loud noise to open it. In my opinion this is a run down BW in need of a quick fix.

Stayed at this location over the weekend, it was clean and the location was very convenient, about 15 minutes from everywhere we needed to be. Only complaint was the breakfast, not maintained well and very messy. Good thing there is a Cracker Barrel across the street

Great Place to stay .Convenient location for shopping and Dining. Ease of access too interstate or airport, The hotel has some soft ,inviting colors in the decor that will ease your mind so that you may simply relax.

The property was very clean. Breakfast is always good at Best Westerns, especially the waffles you make in the waffle maker. Beds were the most comfortable of any Best Western I have ever stayed . I would recommend this property if staying in this area to visit Savannah. Straight shot to downtown area.

Rooms dirty starting to get dated breakfast in the morning is a joke they don't keep it full filthy dining area just an overall 100% complete Miss don't stay here move on and go to another place. We had stayed here several times in the years past and always had a fairly decent stay for the money but not anymore

Stayed one night, the room was clean bed comfortable. But the common areas hall, elevator were dirty and unkept. Couldn't take advantage of the breakfast due three buses of teenagers staying at the hotel and they had taken over the lobby and breakfast area.

The worst BW I have ever stayed in and it is certainly not a BW Plus. I am a platinum member and have never experienced a hotel of this brand in all my travels. It should be taken off ASAP. Windows dirty,it looked like fog outside.Pool cloudy,no water circulation visible, Spa out of order, ice machine out of order, no jelly for breakfast, no replacement of bread selection. I was told the bagels were still frozen. The whole place looked unkept and unclean. Booked for 3nights, together with another couple.We all moved out after 1 night.

Great location, friendly staff, very shabby, and DIRTY! Don't even make an effort-hallways aren't vacuumed, housekeeping staff made beds but didn't clean bathroom , replace toiletries. Plug-in in lamp bases for phone chargers didn't work

If you are in Pooler or visiting Savannah, this is the best place to stay for your money. We've stayed here twice and we would stay again if we needed to. The rooms are very clean, the lobby is cool and clean and the staff is amazing!!

Stayed for a night with my husband and kids on our way to Florida. Was extremely disappointed. Room was dirty. Had obvious stains throughout the rug. Fingerprints and tooth paste on mirrors. Tables were dirty. Hairs in the bathroom sink. Beds were uncomfortable. Hotel is obviously worn down. Lots of marks and damage throughout the walls. Breakfast was awful. Cold eggs. No waffle mix for the hot irons. Would never stay again or recommend. For the $100 price tag there is much better out there.

Really nice employees at the front desk and in management. Carpet was sticky, walls were damaged, faucets were leaking and just an overall tired look about the building. Location is very good for my needs - not sure if I will return.

We stayed here for 3 nights, had a great time here...rooms were clean and well-maintained, staff were courteous, had a decent breakfast option as well...8 mins from airport, about 15-20 mins drive to Savannah Historic District...would surely recommend this hotel to anyone looking for a nice place to stay while visiting the city

We have stayed at this location several times in the past and we very disappointed with the stay. When we checked in the room had a very musty and damp odor. The bathroom had mold and areas that hadn't been cleaned in some time. We found that a pipe was leaking under the sick and hadn't been attended to in some time. we asked for a change and was told it would require an upcharge since we had booked thru a travel service. the staff at the front desk were very inattentive ( one even found it more important to continue eating her potato chips while we were asking for assistance). I wont be staying here again

While the staff was wonderful and very helpful, I was disappointed at the overall experience. First of all, there was a strong smell of odor eliminator in the room. I came very close to changing rooms because of it. It did get better later in the evening. The bathroom had some black spots on the wall, I'll refrain from guessing what it is. The breakfast was egg pellets and mislabeled cereal. I'm not expecting 5 star, but there is a reason I choose Best Western and I was disappointed.

While the location is ideal after flying in to Savannah at night, our friends had to change rooms immediately after checking in. The stench was terrible! Our room wasn't nearly that bad, but left much to be desired. Rooms need to be thoroughly cleaned and updated. There is no shuttle from the airport to the hotel, but the front desk will reimburse your Uber fare. If you ask.

I enjoyed my stay at this hotel. The room was clean and large, very comfortable. I had a travel companion, and we had plenty of room to do our work. The room could have had better lighting, but overall, this is a very nice place to stay.

No problems, very friendly staff, breakfast was fine. Even with a large conference going on, the staff kept up very well. The rooms were comfortable and quiet, Internet was good. I have no complaints, will definitely be staying here again .

I stayed the night at Best Western Plus in Pooler, Ga. The room was a king suite and nicely decorated. I really enjoyed the extra room and being able to sit up and relax not in a bed. The staff was great and accommodating to my needs. The breakfast was a nice touch too, many options to choose from

Not clean.pull out couch was disgusting! I doubt they even change the bed linens properly. We seen them cleaning some rooms and did not see them remove any bed linens only towels. If it hadn't been an urgent stay we would have left immediately.

Great service but wouldn't stay here again. The hotel appears to have been renovated but could have been cleaner and the pool was dingy. It didnt look like it had been cleaned in some time. Didnt get in the hot tub because the water was almost brown! Breakfast let something to be desired. Super friendly and helpful staff though

Friendly staff. Quickly resolved all issues we had (the original room we were in had a leaking ceiling). Room was spacious and bright. Sadly the pool was closed. Breakfast was average at best. Are was nice and peaceful.

Booked on line When we arrived we were greeted as all hotels do. Check in was easy as they had my reservation. Hotel was clean and accommodations were satisfactory. I don't mean this in a bad way, there just wasn't anything that stood out to me and give me that wow factor. It was a nice place to stay, even though it was a little drive to town, but then again you can't get the price I paid in the historic district.

Was a little farther from Savannah than the map made it appear. Compared to similar options in Savannah itself, saved a considerable amount for the week. Had many food options within just a few miles.

My husband and I stayed here while visiting Savannah. The price was right and although not in the Historic District, the drive wasn't bad at all. The room was clean and the a/c was cold. Kenya at the front desk was very nice, helpful and all around proved great customer service. The breakfast was good, especially the OJ!! If you're looking for a great place to stay but not pay a fortune, this is the place!! We will definitely stay here again.

Stay was nice eveyone was super friendly and the breakfast was awesome. Had a couple issues with the air conditioning in the room it took forever to cool off and struggled to keep cool through the night however it was not bad enough that I felt the need to change rooms. I just felt as though it could have been more comfortable if it worked up to par.

My wife and I stayed on our way to Florida. The staff was helpful and friendly, the room was clean and the breakfast was a typical hotel breakfast and was good. Nearby are several restaurants and gas stations. It is easy to get back on the Interstate.

We stayed over a long weekend, it was a nice place. I was satisfied with the cleanliness. The staff was helpful. My main issue was the A.C., we kept it on the lowest setting the entire trip. It never got cold, I did ask for a box fan to help with circulation & one was not available. The rooms were very spacious, I think the 1 unit was just not enough for the size rooms. Breakfast was pretty good, the last morning they were out of several things. We would stay here again.

There overall stay was pleasant. We ran into a few mishaps when it came to billing and the bathroom tub, the problem was quickly eradicated by the manager. Without hesitation she switched us to a new room. However I did find about six bugs in the new room: 2 firebrats which I assume were there because of the leaky toilet, one wasdead one was alive; three spiders that were very much alive and crawling on my pillow which made me very uncomfortable the last night that I was there, and a small roach crawling up the wall behind the couch which I assume and hope was an isolated situation. All staff was friendly and phenomenal and quick to help with any problems. breakfast was not as good as at the Holiday inn but was definitely better than most hotels. Their inside pool and hot tub was definitely a plus. I'd come back!

At least the staff was nice. Other than that, everything else was lack luster. The walls were that cheap material that peels. The toilet wouldn't flush several times during our stay. Not enough food for the guest. A lot of people were asking for more food and they told us that the quota had already been met and there was still an hour and a half left of breakfast. The hallways smelled like loud smelling food all through out the stay. Children were running up and down the hall and slamming doors well into the night. The hot tub wasn't even hot and there were bits of white flakes floating all in the water, it was so disgusting! Im sure there's stuff that I'm forgetting but I will never stay here again!

My wife and I have stayed in this motel 4 times a year for the past 6 years but we have stayed our last. I think they have new owners because the breakfast has gone straight downhill in recent months. The bread was hard enough to break your teeth and the eggs, if they can be called that, were terrible. Other than that you don't get much of a choice food wise. Along with that the showers have absolutely zero water pressure lately and that's saying quite a bit coming from a bald guy. Another reason I think they have new owners is if you stay on the top floor I sure hope you like Indian food because your gonna smell it the whole time your there. We just can't spend our money any longer in a place where it's painfully obvious they just don't care about those that keep them in business.

When I made the reservation over the phone they were very good in helping me get a room close to the door. The room was very clean, comfortable & very nicely decorated. The ladies at the front desk did a great job answering all my questions

We had previously stayed at this BW hotel. This was the worst experience we ever had with a BW hotel. We called and requested a room as we were traveling and were told a rate. We arrived at 7PM and the rate given to us was more. Since it was late and after driving 8 hours we decided to stay. We are BW GOLD members and JT at the desk who gave us the rate would not honor that. In addition it took JT almost a half hour to check in even though there was no one else there. She did not know what she was doing. In the morning when checking out Chaqua (??) was rude and argumentative with us insisting we had booked with Booking.com, which we NEVER used. She kept insisting that we did and that is why we were given that rate. We will NEVER stay at this BW again. We travel through often and next time we will stay at the nearby Quality Inn who's rate was less than what we paid as Gold BW members. The front desk staff is TOTALLY INCOMPETENT. PS There were cigarette holes in our towels- we even took pictures. Is this the way you give a customer a room??

We have stayed in numerous BWs in the past 6 months. We had a great room in this one. Breakfast was great, location ideal and staff friendly and helpful! The only down side, was the pool. They kept putting an out of order sign up but people were still getting in. One time we were in there and they put the sign up and didn't bother to tell us to get out or why it was out of order. The jacuzzi didn't smell too sanitary! But overall I would stay their again!

When I arrived at the hotel, the first room was dirty and generally unclean. The front desk manager moved me. When I got to the second room, the bed had spots of dirt and had when I pulled back the covers. I was moved to my third room and it was not clean. I was finally moved to a fourth room and while showering, the shower rod came out of the wall. True story. This was the worst stay at what appeared to be a nice hotel from the outside. I will also mention that I now have a red welp which appears to be a rash on my left arm.

What little we were there, it was nice, and comfortable. However, one of the showers wasn't working properly, and no one ever came to fix it. It was a handicap accessible room and the shower mount was broken. At 10 pm, we had to just tie a bandana around it so the kids could take showers.

I would recommend this hotel, it's not too close to the airport that any planes bother you, about 15 to 20 minutes to downtown Savannah. Clean, comfortable, very friendly staff, especially the lady at breakfast time! Only thing that was an issue was the pool had to be closed as it apparently kept over flowing however we didn't have enough time to use it anyhow.

We arrived late at night or early in the morning however you want to word it. Let me start out by saying before we arrived I had tried to call the hote six times and couldn't get anyone to answer so I ended up calling the main best western line to let them know I wouldn't be checking in until 3am and they said that my reservation would be fine as long as I checked in before checkout time the next morning. When we arrive at 3 the lady informs me that my reservation has been canceled that they do a night audit at 3am and she don't know why they would have told me that. After talking she did end up doing a new reservation and I ended up getting a better rate than what I had reserved which was great. The room was clean, but nothing special. In a good area to where you can find anything. Now the cons. The hallways were so hot to where you'd sweat just walking to the elevator. They smelled and one time we exited the elevator to find six members of the staff sitting in the middle of the hallway blocking the way talking. (They were nice but still not what they need to let the guest see) the water pressure was one of the worst I've ever seen in a hotel. And the breakfast if you can even call it that was downright horrible we fixed all of our plates took one bite then immediately threw them all away and left and paid for breakfast elsewhere. Overall a decent hotel stay. But if I were in the area again I would pay a little more or the same to try somewhere different.

We booked this hotel with hopes it would be a pleasant experience due to it being a “Plus” and because we are platinum reward members. Upon check in there was no mention of our reward status, no upgrade/points option or a goodie bag. I also was sure to provide our Best Western travel gift card info so they could apply it before checkout 2 days later. The girl at the desk informed me she had never done one of those & would leave a note for her manager. I doubted this would go smoothly immediately. Our room was fine but the door to the fridge cabinet was broke & was hanging by 2 hinges. I was thankful for the microwave & refrigerator. It does not have a freezer section though! Breakfast the first morning was okay although the scrambled eggs were seasoned weird and were gross! The fitness center was dirty and out of water when I used it around 8pm. The elliptical was broke. We did not use the pool. Breakfast the second morning was bad- total chaos. Very crowded full of irritated people because they were completely out of food & plates. There were 45 more minutes of breakfast being served. No eggs, meat, potatoes, waffle batter...nothing. When asked when more food would be out the worker said “I don't know.” Thankfully a kind man offered me his waffle after him & his family of 5 gave up on waiting. When it was time to check out I asked the same front desk woman that checked us in to make sure our $50 gift card was applied. After waiting a while she said her manager didn't see the note and it wasn't applied and told me to be sure I use it next time! I was appalled that she suggested that. We used our reward points to get our $50 gift card for THIS stay and who knows when we will vacation at a BW again. I kindly told her that we needed it applied to THIS stay and that I'd like her to fix the mistake. The manager credited our credit card for the $50- which I am grateful for but it should have been done correctly in the first place. I don't think we will stay here in the future if we ever are in the area again.

These are our favorite hotels. They always are clean. The staff is friendly. The breakfasts are better than most hotels, plenty of hot food and cold food. We could find nothing wrong with this hotel and highly recommend it!

I booked and paid for my 3-day stay in advance through a booking agency. After we had stayed there one night the hotel trying to double charge us. After I showed them my reservation was paid for they still trying to recharge us for the last two nights. Thank goodness the booking agency intervened and canceled their charges. Otherwise the hotel would have gotten away with an extra charge for three nights. Also I left a beautiful new shirt in the room. I asked the front desk person if she'd check and see if it were there and send it to me. She said that you found the shirt but that there would be a charge to send it home to me. I said that was okay and she said okay I'll take care of it immediately. When the shirt didn't arrive after 2 weeks I called the manager. The manager said oh no we have to have a credit card billing paid in advance. I said okay I would do that if you find my shirt she said we don't have your shirt anymore. This is a bad place.

The hotel is great. Everything you could ask for. Spacious rooms, luxurious towels, high end toiletries.Their friendly staff made my stay extra special. Alexis went out of her way to make sure we were accommodated every time she saw us.. She poured coffee for us and even used her own account to get an Uber to bring us to the airport. Best Western is so fortunate to have this lovely young woman on their staff.

This is a really nice property. I wasn't sure where it was as its listed as " airport " but was pleasantly surprised to find it next door to the Mighty 8th Air Force Museum. The staff was nice at check in and the room was just as pictured. Also, as a former housekeeper for a hotel, I can tell you the the room was clean, linens were fresh, bathroom spotless. 2 things that I had a problem with were. 1. There are no vending machines and the " sundry area" had only snacks and a drink cooler. ( I needed tums!) 2. The water pressure in our room was basically non existant. I told the staff and they were to report this but unfortunately it wasn't able to be looked at during our stay. Hey, we survived! I would stay here again for sure.

Having never stayed at a Best western hotel we were pleasantly surprised. It was clean, modern inviting and had accommodating staff. We were especially impressed with the tv remote that was encased in a fiber-type cloth holder that indicated it had been cleaned.

Arrived in the area on Friday the 16th of May to rest and catch a flight out from SAV on the 17th. We did not know that the prices had been marked up a 80% until we started looking for lodging in the area. We made the mistake of choosing this hotel. We opened the door to the room and it literally looked as if someone had just checked out. Garbage can full bed completely destroyed! Went to the second room the carpet was dirty, their was hair in the bed and shower. This hotel was marked up to over $209 dollars per night while on its best day $50.00 including taxes would still be too much! I was given a full refund. Please beware!

We just stayed at this Best Western and loved it! We would definitely stay here again!! It was very clean and the room was so spacious, with a separate area for the couch. The breakfast was also terrific and staff continually replenished and cleaned up, she was very impressive and helpful. Kudos to her especially because breakfast room was full with guests. All staff we encountered were very pleasant and friendly, a shout out especially to Infiniti at check out. The lobby smells terrific like oranges :). We could tell that this hotel and staff takes pride in offering accommodations to its guests. The coffee and tea area was open after breakfast hours, which was nice, so I could have chamomile tea before bed. Families were enjoying the pool. It's right off 95 and we walked to the Cracker Barrel for dinner. We typically stay in Marriott's and Hilton's because we have points there, and this was our first Best Western stay in years, we really loved it! The hotel was clean and staff was very friendly and accommodating. Would definitely recommend and stay here again!

Upon arrival at the hotel everything seemed fine, lobby was as pictured. However once we got to our room it was straight down hill, floor looked like it hadn't been vacuumed in months, the remotes did not work, the entire second floor smelled horrible, our bathroom had clear signs of water damage and leaks. During our stay the cable went out and stayed off for hours as did the internet. I used the "do not disturb" sign as we had small children who were sleeping and each day the sign was disregarded. When the housekeeping team did knock and ask what we needed I asked for new towels and additional blankets which we were not given. During our stay my daughter got sick, i went to the desk to let the attendant know and she was very rude. I would not recommend this hotel to ANYONE.

the beds are the best..very high, so don't fall out, but, oh, so comfortable. the rooms are really nice, and quite clean. Breakfast is the usual motel fare...eggs, waffles, fresh fruit, the coffee is delicious, the breakfast area is very clean.

This Best Western location in Pooler, GA is convenient to Interstate 95 and immediately adjacent to the 8th Air Force Museum. This location is suitable for travelers en route to Florida, or returning from Florida.

Great place to be nice and pleasant staff with the willingness to make sure your stay is beyond great.... Clean place with a nice room set up and smelled amazing up down the hallways... and the breakfast is also good

Next door to the Eighth Air Force Museum which is open every day. Rooms were spacious including separate lounge area and very nice, comfortable bed, We had stayed here about a year ago, entire facility is well maintained, Staff very pleasant and friendly. Breakfast buffet had the best tasting scrambled eggs, staff said it was secret ingredient,

We stayed one night; it was a great place to stay. The breakfast was included and had lot's of variety; it was nice that we could get breakfast without having to leave the building. The WiFi worked well we were able to get what we needed done. The room was a decent size and quite clean. Check-in was easy and quick. Would certainly recommend this as a great place to stay.

Very nice rooms and amenities. We especially enjoyed the indoor pool. The staff was friendly and helpful. Driving distance to everywhere we wanted to visit. We would definitely come back to this hotel!

The staff were not friendly at all. The breakfast was terrible. When we complained about it. We were told it's complementary. The room itself was very nice and clean. I have stayed at this Best Western before without any problems, even though the staff weren't that friendly then, everything else was great. This time our stay was completely different. The room was the only thing that was good about our stay.

This hotel is older, but well maintained and very clean. It's a great value at its price point. The plumbing fixtures are modern and the room amenities (bed, micro, fridge, tv) are up to date. The staff is very friendly and attentive and are very interested in making sure you have a comfortable stay.

I was very pleasantly surprised to have such a seamless and restful stay. The check-in and check-out process were seamless, the room was spacious, the mattress was exceptionally comfortable and firm, the room was clean, everything worked, and breakfast was acceptable.

I stayed at this best western location while visiting with family for the new year. Amanda was amazing she was extremely accommodating, please ask for her when you visit. She was extremely pleasant and professional, always energized.

I was very pleased to stay in Pooler, GA. Everything was great. Amanda D was the best when I needed something, checked in, or anything that came up in my stay. She even brought me toothbrushes to my room because I was tired. A+

Light switch not turn on the lights. This hotel does not find that necessary. Watchout for the table as turn on light. If you trip the staff does not want to be bothered. Refrigerators need to frosted

Stayed here the night before flying home. We had 3 double queen rooms for our whole family. The staff at the desk was not personable or helpful. We asked for an early check in but were told rooms weren't ready, however they had already given early check in to one of our parties. Staff had an attitude like you were bothering them. The lobby was lovely with couches and a TV. There was a popcorn machine in the lobby with nothing in it. When we asked if we could have some they said they only make it on Thursdays! Dumb! No coffee available in the lobby either. Small indoor pool and a hot tub as well as a small gym. Business center was not working so had to ask at desk for them to print our boarding passes. At least that girl was nice! Rooms were clean and roomy with couches and desks in them as well as a microwave and refrigerator. One problem was that they were renovating a room near the elevator on one of the floors and they had materials scattered all over. All that stuff should have been corded off with yellow tape and the rugs around it in the hallway kept vacuumed. It gave an unkempt appearance and was not safe. Breakfast buffet was included and decent, however I think the eggs were powdered. Quiet area but they need to get their act together as far as desk staff is concerned!

The rooms are clean, spacious and comfortable, plus the hotel is super quiet. I would stay again with no hesitation. The hotel is close to shopping, restaurants, and is an easy drive to Savannah. I highly recommend it!

This place is A OK. The rooms are better than the looks of it from the lobby and elevator. It's clean, pretty big with a little couch and we are pretty happy with it for a low priced place to spend the night on the way to Florida.Yup go for it!

This was our 3rd visit to this hotel, and all I can say is never again. Upon checking in, we were assigned a room on the 2nd floor. The room had an odor to it, and bugs crawling around on the bed and nightstands. We did make a complaint and we were reassigned to the 3rd floor. Definitely a cleaner room although there was only 1 trash can for the room. We left to swim (hot tub is broke which we were not told) so housekeeping could clean our room. They were still cleaning on the 3rd floor at that time. Nothing was done at that time when we arrived back to our room. When we left for the afternoon, we were hoping housekeeping would show up. They never did. Such a disappointing stay and definitely will not return.

We visited the Mighty Eighth Museum at stayed at this location. Staff was friendly and informative, room was comfortable and breakfast was good. We would stay here again. Good location, easy access on and off for travel.

This was a stop on the way to Disney World. They have rooms for families up to 6 people (5 in our party). The breakfast in the morning was nice with good selections. However, the hot tub was not working and the pool was cold (indoor).

Room wasn't ready. Rewards member, no upgrade available. Noisy. Drapes did not close fully so light from parking lot lit the room. Shower did not work. There are other Best Westerns in Savannah that are much better.

The girl Bree at the front desk was such a doll. She made sure we were 100% satisfied and beyond that ! Breakfast was super. We also booked the banquet room which was very nice. We will definitely visit Best Western again.

First night the room smelt like someone had just smoked a joint in the room. We changed rooms. Rude staff. Plugs in 3 rooms we were in wouldn't hold our devices we plugged into them because they are so worn out. If you have children or you are shorted you will not be able to use the sink to was your hands or brush your teeth since they spent money on fancy big bowls as the sink. My 6 year old had to be placed on the counter to wash hands and brush teeth so someone had to lift her every time. Entrance to the hotel looks nice with the cobble stone walkway but good luck on rolling in your luggage, stroller, or wheelchair. There are much better places in the area.

So, to follow up I stay 11/20 with points booked online, I check in, they acknowledge my stay is on points, but state a $35 incidentals charge to be credited back when I check out. Ok. - That was never credited, I call on 12/3 to ask of this, and the clerk with the juvenile attitude says it's because the didn't know my stay was on points -?- regardless of points or pay, 1) you are supposed to credit this back. 2) you did know I stayed on points ( as if that matters ) - because you know you didn't charge me for the room. Your clerks are about as welcoming as your hotel .

Hotel was comfortable and reasonable. Breakfast (included), was exceptional. After I showered, water was slow to drain. I went to the front desk to obtain a plunger, rather than keep my wife waiting to shower. The attendant/mgr Amanda was very accommodating and appreciated my actions. She reduced our bill, though I hadn't asked her to. It was just a slow drain and the plunger opened it ok.These things happen, but because of Amanda's personality, we had a positive experience. I would stay here again and recommend this hotel.

The first room we were given did not have the drain pipe attached to the bottom of the bathroom sink!! The second room had a faulty lamp by the reading chair/couch and was not fixed after reporting it to the from desk girl who checked us in and re-assigned us to another room after reporting the first issue.

The hotel was fine. The front desk staffers were very nice, especially because I had made a reservation on-line for an accessible room, but they never received the reservation. Best Western needs to work on this. The room was very nice, but I never quite understand why a property would place a desk in an area where there are no available outlets. The two under it were used by the lamp and coffee maker. Lamps in other parts of the room had plugs, but not the one on the desk. Breakfast was heavy on carbs and sugar, and they were out of yogurt, but the coffee was fine. The larger luggage cart needs repairs. It was very difficult to manage; a problem on this property which has so many ramps.

I visited Savannah with my family, 6 of us total, for Thanksgiving and stayed at here. The hotel was definitely worth of 4 stars. It was in a good location. It was clean. ALL of the staff were pleasant and welcoming. The best part was the daily breakfast. With a family of 6 traveling can be very expensive so it was a big relief to not have that added expense. Also the food was delicious and there was a wide variety in the available selection.

We had an excellent stay! We stopped as we traveled home from Florida for the night. The front desk staff was AMAZING and so helpful. Our king room on the 3rd floor was clean, roomy, comfortable and so quiet. Could not believe how quiet it was and yet right off I-95! We were so pleased. This hotel has laundry service, indoor pool, exercise room. They were so accommodating. I saw the poor reviews, but I have to wonder if the are TRUTH. If I had any complaint, it would be that the water pressure wasn't as strong as I like in the shower, but adequate. Breakfast was eggs, several meat choices, grits, banana nut or plain waffles and other standard options. We WILL definitely stop again. Thank you for such a good nights rest! **Wish I had thought to take photos before we had slept in the bed and had written down the two ladies names who cared for us as we checked in!! You were AWESOME!!

Came into town to see family. Midnight, Tired and no reservations! Amanda was AWESOME! She was kind, pleasant, helpful and efficient! Beds were comfortable, room was quite, bath water hot! Can not wait to come back!! Thank you again Amanda :)

My mom, dad and I stayed here for 3 nights. The stay was pretty good, the breakfast was even better. This hotel is totally capable of a 4 possibly 5 star rating. The fact that there was a full on heated, shouting exchange going on in front of the hotel, during the wee hours of the morning, and my parents who are very modest; had to hear some very choice words while loading up to leave. You would think management would intervene, it's no way they couldn't hear what was going on. Hopefully they work to get better and iron the kinks out.

It was so nice and quiet unlike so many other motels. It was so beautiful inside everywhere (except pool). The breakfast was great. Most motels just serve a continental breakfast, but they had a delicious hot and filling breakfast. What made the stay that much more enjoyable was the fantastic staff.

Hotel was very nice. After coming bacl from dinner, there was a party going on in the conference room. The music was very loud, and could clearely be heard and felt from our room on the 3rd floor. Called the front desk and they informed me they had already told the group to keep it down. Didn't work. The music continued just past 11pm. If managment would grow a backbone would be nice hotel. Won't be back to this one.

We were staying here for one night before flying out the next morning. When we checked in and I asked about the free airport shuttle, I was told that they no longer offer it, even though their website says they do (one of the main reasons I chose the hotel). However, after checking with her manager, the front desk person offered to reimburse us for car service which she did. Then I was unable to print out my airline boarding pass using the computer and printer in the lobby because the printer was out of ink. At breakfast, there was only flavored non-dairy creamer (they were out of regular) and the small milk containers for cereal or coffee had expired dates on them. Finally, the receipt I got at checkout had my name and address, but a different room rate (less than I paid) and an unknown credit card as payment. All that said, our room was spacious and clean, and for one night to just hang your hat, it was ok.

The location was ideal whether travelling by car or flying, the facility was well taken care of and the service was excellent. The staff was extremely friendly and accommodating. The value for the dollar was unbeatable.

I stayed here mainly because all the info I read said they had a airport shuttle. But guess what? They dont. I am here now, and everything else is ok, so far. The location is within walking distance of a cracker barrel, it is clean. But they need to be more in it, in updating their amenities.

We got there on Friday October 19th. Room was nice and hotel was clean. Check in was easy. Asked about the hot tub and they told us they needed to get a new motor for it. Well they've been needing a new motor for 4 years. When we went to Miami 4 years ago we stopped at this same hotel and they said that they needed a motor for the hot tub back then. They need to get this fixed. I could have stayed somewhere closer to Savannah for the same price, but because the didn't have a hot tub and I thought Best Western did,that is why we stayed. My husband loves his hot tub. Will not stay there ever again.

We stayed here for a Labor Day trip to the Savannah area and chose it based on photos and some reviews. The property itself was clean and the décor was nice. No issues with the room except the guest above us on our 2nd night stay was very loud to the point we could not enjoy a nap, watch TV peacefully or even sleep in the next morning. I called to the front desk three times and apparently nothing was done. At checkout I was told by an employee to contact the manager who was not in at the time and discuss as they should be able to refund me that one night. then she stated they couldn't do it there that I had to contact booking. I contacted booking who reached out to the property and later received an email from booking that the property agreed to refund me the one night. That was over a month ago and it still has not been resolved. I even sent copies of my credit card statement and activity showing it had not happened. I've called the manager Holly and left messages three times as well as emailed her twice with no response, and the employees always claim she is not there. I was recently in the area and refused to book a stay there due to the bad customer service I received otherwise I would have stayed based on the fact the property is one of the nicer ones in that area. I usually do not like to write bad reviews but the lack of response by the manager is totally unacceptable. Please note they would not allow an early check-in and the parking lot was no where near full so find it hard to believe they were sold out the night before.

I wouldn't stay here again, they dont allow (we tryed 3 different times) early check in. The women at the front desk were rude and not helpful. The place smelled like bleach, pool was closed and place was dirty.

Very convenient location to downtown. The welcome was warm and meaningful. Ivan the receptionist was on point and was awesome with his customer care skills. The ambience of the reception area was welcoming, they even had a popcorn station. Parking was almost full as was the hotel but we still found a spot. The location is literally a couple of paces to the 8th Air Force museum. The room seemed very updated. The only downside was the pillows, very lumpy. Recommend take your own. Everyone here seemed very friendly. Ivan, you rock! I will definitely stay again!

Stayed here while traveling thru to Florida. Young lady greeted us well and was very pleasant and cordial. It was extremely late when we got to there but she made us welcomed. Everyone else we encountered the next morning was friendly and spoke. The room was great and quiet No problems and slept well. We would stay again. We did not get up early enough to get breakfast.

We evacuated our 2 assisted living facilities from Charleston and we could not have picked a better hotel. The staff were very helpful, from Shea, Latrell, and Ivan at the front desk, to Lauren who served breakfast tirelessly to all the evacuees, to Catherine who helped us with extra sheets and towels, and finally Nate and Zack who helped us with everything else. The rooms were spacious and clean.

My family & I evacuated the Southport (Brunswick County) area of North Carolina on Tuesday, September 11th due to the imminent approach of Hurricane Florence. Our town runs along the southeastern coast of NC, where the Cape Fear River meets the Atlantic Ocean. At the time of evacuation we were bracing for a Category 4 hurricane to make landfall near/at the City of Wilmington & we were right in the line of fire. We decided to go south past South Carolina & I started calling any/every hotel in the Pooler/Savannah, GA area. Struck out the first couple of hotels I called...the panic of SC & NC residents all scrambling to get out of Dodge & get out quickly had already begun. Then I called Best Western Plus Savannah Airport Inn & Suites in Pooler, GA just outside of Savannah & I was able to reserve 2 rooms no problem through that Friday...one for my parents & one for myself & my boyfriend. Hotel was PACKED...mostly SC & NC license plates all of us evacuees. There was even a nursing home from Charleston, SC...they had evacuated too. Needless to say we were already stressed after an almost 6 hour car ride, worrying about the storm back home & the hotel is packed & chaotic. BUT...from the moment we checked in until a week later (we can't go home yet b/c of all the road closures due to downed trees & major flooding in the Carolinas) my family & I have had an absolutely WONDERFUL guest experience here thanks to the PHENOMENAL staff who have bent over backwards to make our stay actually enjoyable even while we worry about the damage to our homes & towns. The staff at Best Western Plus-Pooler, GA ROCKS!! They have accommodated our every need, made us comfortable & we've had to extend our original stay 3 times. Never thought we'd be here this long but it is not safe for us to return to our home due to heavy flooding. La Shay, Philiseah, Latrelle & Ivan know their jobs & perform them well up at the front desk...always friendly & always making sure my parents are comfortable & have everything they need. Maintenance & "Jack of All Trades" staff Nate, Zach & Vince keep this place humming along & respond within minutes of a maintenance call. The hotel's housekeeping staff is ON TOP of things & keep this place spotlessly clean & linens & towels are laundered meticulously. The hotel offers a FREE hot breakfast (which is OUTSTANDING & plentiful) every morning. I would like to extend a special appreciation to Loren who keeps the area spotlessly clean, stocked & extremely well-run. One day I saw her back in the kitchen area after her shift had already ended just to meet a vendor who was there to fix the juice machine & on another occasion she also came back to accept/sign for & unload a food delivery from one of their purveyors. And she made sure my boyfriend had juice for our room b/c he suffers from type II diabetes & was not feeling well one day. She is an extremely hard worker & dedicated...the owners & GM are lucky to have her as an employee & I am grateful for her kindness & concern towards my family. So would I recommend a stay at Best Western Plus in Pooler, GA? You bet I would...our stay was extremely comfortable & made us forget about our worries a little bit. We were treated like family & I would HIGHLY recommend booking a stay if you are looking for accommodations in the Pooler/Savannah GA area. Thanks again for a most WONDERFUL stay!!

The hotel was clean and lovely, the room was spacious and comfortable, the breakfast was delicious and so much more than the standard Continental of so many other hotels. Most of all, the staff was fantastic and when we had issues with out rental car, they helped us out immensely and we were able to enjoy our last few hours in Savannah. Over all, we could not have asked for a better experience.

We stayed for 2 nights on our way MCRD Paris Island. Is comfortable, nice service, it has an indoor pool & spa and a fitness center. We had breakfast in the morning. They have a waffle maker, fruit, yogurt, coffee, cereal, juice & milk. Everything you need to start your day when you are visiting the area.

The lobby and breakfast area was very nice, the décor is very modern. The breakfast was good. The staff was very friendly and always friendly. Our suite was nice and roomy. The bed was comfortable. Did not try the pool or hot tub. It's very close to airport easy to get to. Nice Air Force museum next door a must see!

Courteous and helpful service. Traveling with a large business trailer and needed assistance with parking. The property could use a section that accommodates travelers with trailers. Front desk staff were extremely efficient. room was large with a nicely appointed bathroom with a large countertop . The breakfast had more choices and variety., including non dairy products for those who are sensitive.

When checking in after 5:00 pm we were given a room that had not been cleaned following checkout of the previous guest. The Front Desk clerk was very apologetic and set us up in another room. Went to this room only to find it in the same condition. Fortunately we make it a habit to look at our room before bringing in luggage so at least we weren't dragging our belongings throughout the hotel. We noticed that the housekeeping staff had just finished with a room, noted the room number, returned to the Front Desk and requested that room. A member of the Front Desk staff rushed ahead of us to do a "QC" check and pronounced the room clean. Upon entering and looking closely we noticed that it was quite obvious that the carpet had not been vacuumed (hall carpet was badly in need of vacuuming as well). Had we not been exhausted from travel we would have turned around and left. Entire staff was friendly and helpful. Bedding and towels were clean. Breakfast was standard fare. We did not use the pool or spa but both appeared to be clean and we'll cared for.

If you are headed to Savannah Ga. you must make this the hotel to stay for your visit. This hotel is close to everything and offers so much more. Free parking, great service, comfortable beds, great breakfast, friendly staff and quite rooms. Please check this hotel out. It is just great. Wish we could have taken it with us for the rest of our trip.

All good here - No complaints about Best Western Plus Savannah Airport Inn. It is only a few minutes easy drive from the airport. There are plenty of restaurants and shops nearby. It is located right off the highway, only one exit away from a large mall/shopping area and outlets. The hotel itself has a small indoor pool and workout room. Free parking and free breakfast and free internet were all nice. Breakfast included omelettes, bacon, sausage, pancakes and waffles, fruit, juice machine, coffee, yogurt and toppings, bakery muffins and breads, cold cereal and milk. Room was comfortably large with fridge, dressers, closet, hair dryer, shower and bathtub. Staff was very friendly and personable. We would definitely be happy to stay there again. We truly enjoyed it.

During recent travel from Miami to North Carolina to care for an aging parent, the 8-hour driving rest point happened to be Pooler, GA. My plan was to simply rest overnight and continue the next day to NC. WELL, the staff at this location was so genuinely warm, friendly, affable and professional, welcomed me as if I were a distant favorite cousin, shuttled me around town in the free shuttle to find "the perfect burger", my room so cozy & clean, breakfast so yummy and the overall experience so moving, that I ended up staying 2 more days enjoying the Town of Pooler and meeting new people. After a long difficult summer in NC, my husband and I have decided to wave bye-bye to Miami and HELLO to Pooler, GA permanently! As an extensive worldwide traveler over the span of 30 years, I can honestly say that the staff at this hotel are indeed The Best of the Best!

Very clean location very friendly staff from clerks to assistant there's nothing but nice to be said about this place this place rank with the best of hotels, with very hot and good breakfast. Grade A+

This Best Western is Amazing !!! Super modern, clean and safe. Just off I-95 and near airport. Free parking and free breakfast. Customer service was spectacular. Needed to modify my reservation and they were pleasant, efficient and happy to serve. Looking forward to staying at this property again. This experience has completely changed my mental image of Best Western !!!

Upon entering the lobby I thought I was in the wrong place, it was much bigger than I expected and perfectly clean. I was attended to immediatly by a friendly staff member. The room was large and also perfectly clean, I did not hear a sound all night. I would stay again.

It was advertised as a suite room. But mattresses were of very inferior brand, we barely slept, Pullout sofa bed you could not sleep on it as well. Just a microwave in room does not make this room a suite.

I called the hotel two days before my my cancellation period ended as I would need a refrigerator in the room with a freezer section. I was advised by the employee who answered the phone that all refrigerators had freezer sections. We got to the hotel to check in and that took forever to complete. I was told that the hotel was experiencing computer outages so I didn't complain as that can happen and you have little control over it. After waiting for awhile, we were given a key for room 331. We unloaded the car, headed to the room. After numerous swipes of the card and the door not opening, a room attendant came to assist. She could not open it, then the housekeeping supervisor came. She knocked on the door and yelled housekeeping and to our surprise, a man answered back. THE ROOM WAS ALREADY OCCUPIED!!! The supervisor then called down to the front desk to advise them and you will never guess what she said! "You will have to go back downstairs and get another room" is what she stated! Now, I have at this point been patient with these mishaps but it was running thin; we had just completed a four hour drive with a cranky nine year old and I'm standing there with a valet cart full of luggage and supplies! I got to get on the elevator and I was met by someone as the door opened with another key to a room. Thank GOD! We went to that room and began unpacking. I went to put the supplies in the refrigerator and there is no freezer! Ok, at this point, I am over it! There was a room attendant cleaning the room across from ours and I asked if that refrigerator had a freezer in it. She opened it and said yes, it did. I asked if they would swap refrigerators as I needed one with a freezer. She told me I would need to call down to the front desk. I called the front desk and was politely told I would have to switch rooms again. I blew up at that point because that was the most ridiculous thing that I have ever heard! "You mean you can't just switch refrigerators" is what I asked. She says to me "there is no one on the property who can do it". At that point, I requested to speak with a manager and I was transferred to a voicemail. I was so freaking pissed off I even went online to Twitter seeking help. Fifteen minutes later a knock came at the door and it was a gentleman named Ivan. He was so nice and within 8 mins he switched out the unit with one that had a freezer. I later learned it was his first day on the job! The next day (Saturday) we were gone all day in Savannah and Tybee Island. Came back to a room that had not been touched/cleaned/vacuumed NOTHING. Our small trash cans were overflowing and not clean towels even though we left them on the floor as instructed. So, we had to go downstairs and ask for towels however I refused to empty my trash. Sunday as we were leaving, we ran into Ivan who greeted us and asked how everything was. I told him what happened in our room and again he profusely apologized. When we returned this time, the rooms had been serviced. We checked out on Monday, not even lingering to eat breakfast. It was time for the fiasco to end. Ivan was the absolute best part of our stay. Every day that I/we saw him, he greeted us and asked how everything was and apologized for all the previous mishaps. I do not feel that what I paid for my room, the service could have been much better. With the exception of Ivan, there was no sense of urgency nor attempts to satisfy me expeditiously.

Wasn't expecting much, just a room for the night with shuttle to catch our early morning flight. We were greeted warmly and efficiently by front desk staff. We were told breakfast was at 6:00 which was perfect since we reserved our shuttle for 7:00 a.m. The hotel was clean and well-appointed. The rooms were comfortable and clean as well. Got our wake up call and had a surprisingly good breakfast with tasty variety. Our shuttle was ready right on time and the airport was nearby. When we returned from our trip a couple of days later we called for the shuttle. Apparently the shuttle wasn't available so the front desk told us to take a cab and they would reimburse us. Now that's good service! So glad to have this hotel available for our next flight out of Savannah.

Made a reservation and paid for it through booking.com. Reservation made 3months prior to our stay. When we arrived at 1130 pm they had no rooms available. We showed them reservation and confirmation number Did not offer to help with locating another hotel, etc. Booking.com took care of things but the hotel itself horrible customer service

Good location next door to the Mighty Eighth Air Force Museum. With easy on and off I-95 and close to the outlets mall in Pooler. We stay in Pooler or in mid town when we visit Savannah. Check in went OK and the front desk recognized our membership in Best Western Rewards. We had the family suite with a separate living room and it was clean and quiet for both nights of our stay. The breakfast was good both days but we loved the crispy bacon better than the sausage. Coffee available in the breakfast area all day long. Roomy breakfast area due to the open layout. Both the local newspaper and USA Today available for free on the counter seating area of the breakfast room. When the weather gets cooler we will stay again and visit the B-17.

If you have not stayed at the Best Western Plus Savannah Airport Inn & Suites, you are missing out on an exceptional Hotel. After a long day of business meetings, sightseeing, or catching up with old friends, travelers appreciate arriving at a comfortable and clean hotel room to rest their heads. And, generally, all anyone really wants is a clean and quiet place to shower, shave and sleep. Everything else is gravy. Yet, I would argue that hotel staff and managers have the hardest customer service jobs out there. Travelers have all sorts of peculiar needs and expectations. And, in my experience, the Best Western Plus Savannah Airport Inn & Suites does an AMAZING job of providing them. Some of the most impressive things hotels do go unnoticed. From the careful setting of toiletries to the thoughtful placement of furniture, the Best Western Plus Savannah Airport Inn & Suites has payed close attention to dozens of minor details that collectively enhance the quality of your stay. The Buffet Breakfast remains outstanding with hot fresh coffee and other beverages, hot food that is well prepared by Ms. Loren. Did I mention that the coffee is EXCELLENT, and the rest of the staff are awesome! Upon my arrival, I met Ms. J'viana at the Front Desk to check me in. IMMEDIATELY I could tell that she was above her peer groups with high quality service and many smiles. Shortly after checking in, I met the General Manager, Holly. Again, I could see that she was above her peer groups and always tries to exceed customer expectations. Holly and her staff are very accommodating and engaging, and they always take the time for a quick chat. THANKS for a great visit and I look forward to staying with you all again in the future! Sincerely, Kevin Chesser

This was the worst motel I have ever stayed at! We had a suite with 5 people in it, but were only allowed to have 3 towels. We were told "Yeah, everyone would like extra towels." Our room was not cleaned for 3 days-we were told sometimes they skip some rooms. Ummm, no toilet paper and lady at the desk got an attitude when I asked for some. Pool was gross-way too much chlorine in it. Lobby and hallways were really hot.

This is in regards to my awful stay at this hotel on 6/15-6/17. When I checked out they said they couldn't comp me anything because I booked through Expedia, so I contacted Expedia and they said they contacted the hotel and the Hotel rejected my request. I booked a room for 4 adults and a infant. Friday 6/15/18 I got to the check in desk about 4:30pm, only to see a customer there yelling about their current stay at the hotel and the front desk was going to comp them a day, Im like whatever, so I proceeded to check in and the front desk was friendly and I get to my room on the 3rd floor see a vacuum cleaner sitting in front on the elevator next to all the trash, so I proceeded to my room and it was clean, outside of a wet teabag still left in the cofee/tea maker from the last guest. I leave and come back around 11pm and notice I only have 2 towels and I booked 4 adults, so I go downstairs and request more towels and was told they have no towels because they are full and there is nothing they can do, so come back in the morning. I then notice the room across from me has atleast 6-8 kids in there along with the 2 adults and they were very loud and coming in and out the room constantly and this didnt end until 1:30am, but since they were full, its not like I could request another room Saturday 6/16/18 I go down stairs for breakfast and these same kids along with many other kids are crowded around the breakfast area making 8-10 waffles for them self and bragging about how they are making them a plate for breakfast and lunch and taking 4-5 plates each to their room and there was no adult supervision and none of the hotel staff stepped in to try to atleast straighten up all the chaos. By now the break fast area is filthy. I finally get whatever is left of the food and there are NO FORKS, so we request a fork, only to be told by the staff that they dont have any because the manager only ordered 1 box and they are out, so now we have to eat pancakes and waffles with a SPOON, so I went to my room to eat since the breakfastarea wasnt clean. I requested towels AGAIN because we have 4 adults and were only given 2 towels and were told they dont have any towels because they are full. By 12:30 when we realized we werent going to get any towels, we left and went out for the day and got back around 6pm, only to notice that room service never cleaned our room, so now we still have no towels, to go along with the damp towels we already used and our full trash can. The trashcans in the hallway were overflowing with trash and the vacuum cleaner is still sitting in the hallway. I go back to the desk and tell them our room WAS NOT cleaned and that we still have no towels, so they tell us the staff is behind and they will bring us some towels soon. So after 2 hours of waiting no one brought us any towels and the front desk says sorry we have no towels, because they are full. I decided to go to the pool to relax and notice the pool water looked gray, so I was not even going to dare and get into that and there were no towels at the pool either, so I would have been soaking wet going back to a room with no towels since the room wasnt restocked or cleaned. At this point we had to go out to a store and get our own towel, since people need to shower and the hotel clearly isnt going to give us any by this time. Its midnight and the loud guests across the hall have returned again and going in and out of the room, knocking loudly and yelling, making it impossible to sleep again until they stop. But since the hotel is full its not like I can go anywhere. Sunday 6/17/18 Go down for breakfast early before all the rowdy kids woke up, and once again asked the front desk for towel, only to be told, sorry we have no towels because we are full. Once again there are NO FORKS and said they wont be getting any today either and I have a picture to prove it. This time the food looks even worse than the day before, as the eggs looked runny, the bananas were brown and beat up, the muffin were stail and this time the coffee machine isnt working. We let them know and they said they will look into it, so after about 20+ minutes, no one did anything about it, so we just skipped getting any coffee after having to eat waffles, eggs, and pancakes with a spoon AGAIN, we just left to get dressed. That bad breakfast kicked in fast as it send me and my guest to the restroom right away. Since the room were not cleaned the day before we were now running low on toilet paper, so I decide to go downstairs and use the one behind the front desk, only to notice there was no lock on the stall, so I had to stick my finger in there to close it and hope it stayed closed while I used the bathroom. The same overflowing trash from the previous afternoon is still in the hallways by the elevator close to 18 hrs later and is even worse now piling up and the same vacuum cleaner that had been there Friday is still sitting in the hallway when you come out the elevator 3 days later. I go to checkout and tell them all I experienced over the weekend and they were like sorry, but they were unable to compensate me anything because I didnt book directly through the hotel and since I used Expedia that I need to contact them. I contacted Expedia with my itinerary number and they said they will contact the hotel with everything I told them, only to be told 2 days later, the hotel has rejected my request. Back and forth emails with Expedia lead to no where an 1 week later Best Western still hasnt replied to my email. So I paid ALOT to stay at this place for a experience I have never had so bad even at a 1 star motel, yet BW Plus feels they have no need to compensate anyone even though I booked a room for 4 adults and they didnt even have towels to shower with the whole stay, NO forks to eat breakfast with, as asking for forks to eat with and coffee isnt too much to request when the hotel states it provides free breakfast with, a filthy breakfast area, having stail food, trash overflowing in the halls ways and parking lot trash cans, broken bathroom stall door, a dirty looking pool, the hotel allowing 10+ people to be in rooms that can only sleep 6, which lead to alot of the problems. I saw many rooms in which that was the situation. I ran into MANY guests in the elevators that shared the same story as me and said they will never stay at this hotel ever again. The only positive I can provide is the property seemed safe and staff members were actually very kind and spoke to you when you walked by and wanted to help as much as they could, but the seemed limited and a poorly managed hotel.

We chose this location as our stop from NJ to Florida because of the indoor pool. The rooms were ok..bathroom was nice and clean. However, the pool needs renovation, seemed little dirty and unexpected compared to the rest of the hotel that has been renovated. The front desk staff was extremely professional and helpful. Breakfast was typical. All and all everything was fine, a little expensive for the overall condition of the hotel, but easy on and off from 95.

We booked this hotel through booking.com, BIG mistake! They cancelled our reservation before we even arrived! On booking.com there was an option to pay at the hotel IN CASH. We got there and they accepted NO cash. It was 10pm and we had nothing but cash. The front desk lady was super nice. She accepted our cash anyway because she knew we were in a horrible situation. We needed a downstairs room because two of the 3 people with us are handicapped. That didn't happen even though it was put on the reservation that we needed it. It was super inconvient having to fit 2 wheelchairs on a tiny elevator!!! Since our reservation was cancelled we were told we had to come downstairs every morning to book the room for another night(we were staying 3 nights). The front desk manager was just the rudest!!! She told us that we had an hour and a half to go find a bank to put money in our account to pay for the other 2 nights, then found out she had checked us out against her own word with our stuff still in the room. We also found out that we weren't even in the right style room that we were paying for!!!! After some time Ms. Loren( spelling?) stepped up to the plate and actually went above and beyond to get everything right!!! She got us in the right room, even got the general manager to give us a discount for our troubles! In my opinion she should be promoted to front desk manager because she actually attempted and done an awesome job in helping us unlike the manager!!! The room was clean and comfortable! Our whole Friday was spent at the front desk trying to sort the whole thing out. Just a big ole mess! Thank you Loren for helping us when no one else had a clue! She would be the only reason we would stay here again!!!!!!

The hotel seems very old and smells a little bit that way, too. The pros: The new updated lobby/eating area look nice, and they seemed to try to make the rooms look as nice as possible. The beds were comfortable, and the A/C worked well. I found the front desk attendants to be pleasant. The cons: The hotel is just old. If it was less expensive I would have expected it, but this was not a discounted hotel. The bathroom was not clean. There was a thin film of powder all around the sink and floor. Almost like they just couldn't be bothered to actually clean it. Housekeeping was also a bit rude. When I told them we had been approved for a late check out, the woman made a face at me like I was putting her out, and she didn't believe me. We only requested a check out 45 minutes later. I would not stay here again, as I think there are better, newer, and much nicer options around that you could get for maybe $10-$15 more per night.

Upon arrival we were told that the pool was out of service, the room was not ready and the shuttle unavailable with no replacement.We specifically changed to this hotel as it advertised a 24 shuttle, which we called to confirm with the front desk the week prior. Since check in was 3 pm , we returned at 4 pm only to be told that there was still no room ready and 3 pm is only a " suggested " check in time and we could go elsewhere if this was not to our liking. Having already paid for the room in advance, this was not an option but an insult. Many others were waiting for rooms, that at 4pm were just starting to be cleaned. The management and his team need a serious review in customer relations and an attitude adjustment. There was never an apology given for this upsetting stay. Sadly, the property is appealing and the rooms are very nice but the staff ( except for the midnight shift ) are rude and very unprofessional.

The room was comfortable and clean. The bed was not too soft, so my back did well there. The staff were very friendly and inviting. Breakfast was more than adequate and the eating area was very clean. I would stay there again.

Traveling north from Florida we stayed at this hotel. We were pleasantly surprised with the accommodations and decor in the guest room and lobby areas. The rooms were large and clean. Bathroom needed some paint touch up and shower could have used some bleaching. We were greeted with smiles checking in and checking out. A traveling manager ( Gary) stopped by to ask if everything was all right while we were having breakfast. Nice touch. Would stay again.

The hotel is convienently located off I 95 and very comfortable. Rooms with fridge, microwave and small sofabeds. Just be aware that the staff is completely unable to split the bill between you and the friend you are sharing a room with, knows nothing about the numerous area restaurants and will misdirect you to area stores.

Our room needed a thorough cleaning, Outside hallways weren't vacuumed. Coffee pot in room didn't work, Room not serviced during the day. Our room wasn't ready so we visited the Air Force Museum next door while we waited. The price seemed high for the fact that the hotel is several miles from Savanna & other than the Museum didn't have any other attractions.

The first thing you get went you walk in is the smell. It smells musty, and something else that's weird. You can even smell it on your clothes once you've left the room. The food selection is also very limited, (even more limited than a regular hotel).

We got in to Savannah airport late and decided to stay at this hotel so we could easily rent a car the next morning and continue on into Savannah followed by Charleston. It is a decent hotel with a basic but okay breakfast. My main complaint was that we waited close to an hour for the shuttle from the airport. I called 3 times and was assured it would be a short wait. I had to repeatedly ask them to speak louder on the phone because I could barely hear them. We were exhausted after flying across the country.

When you walk into the hotel lobby, a sense of relaxation pours over you. The tastefully appointed lobby is cool colors. There is a modern look and feel to the furniture and decor. The couches offer comfort and a sense of casual welcome. The front desk personnel was welcoming. Stayed in the handicapped room. It was spacious and painted in cool tones. The bathroom was large and easily accessible. The breakfast had the makings of being great. The powdered scramble eggs with peppers and onions, was cold and watery. The sausage patties were tiny. Many of the bread items were mini, bagel, muffin, cinnamon roll. The hot tub was nice, it does lack a support rod to assist in entering and exiting. The pool was refreshing.

This was the third of three motels in five nights, and the most comfortable of all. It was a great value for being in the Savannah, GA area and only a 20 minute drive from the historic district. In the past we have stopped at Kingsland, GA as a halfway point to WV, but no more. This Best Western Plus in Pooler, GA is our new overnight favorite! The “Plus” is dinner on the riverfront in Savannah! And the breakfast at the hotel was also very nice.

The location was nice, close to the highway. The Cable TV reception was terrible - most shows were difficult to see through the snow on the screen and there were no working electrical sockets on one side of the room. They also ran out of milk and other items early in the morning (7:45) for their complimentary breakfast. Other than that the hotel was clean and quiet.

The communication between staff needs to greatly improve. Our room was not cleaned for 2 days and I had to go to the front desk to get towels, shampoo, etc. Breakfast buffet was great but again they needed more help to keep the items stocked. Front desk staff were not busy and not sure why they did not assist, even if putting out paper products.

I spent two nights at this hotel.. Everyone was pleasant and courtesy. The rooms were spacious. Plenty of room. The room was cleaned. The breakfast was very good and tasty. The hotel has an indoor pool and excise room.

Hotel and employee that checked us in was greatly appreciated and great service and attitude. Would definitely stay again. I would recommend anyone staying here for whatever their pleasure or business needs.

I was looking forward to staying here under our new corporate plan. Rooms are fine, but items used would not be replaced- like drinking cups, facial tissue, etc. I realize this happens a lot at hotels, so no real gig here. What turned me off the most is that I was staying there for 4 nights, and everyday my room key expired. No matter how much I asked to have this fixed, it was a no priority item to the staff. Said it was their system. Unfortunately, this hotel is off of my list. Definitely a 2-3 star hotel, with reduced service levels.

This location of BW is very good and easy access to Savanah and other places and close to a lot of shops and restaurant. Very nice location and very courteous staff. The rooms are very nice and large.

blah looking- not great with the check-in got charged twice for a 1 night stay. But the manager was extremely nice and helpful. Close to the highway but doesn't offer a shuttle service to downtown Savanah.

Inside Hallways, clean rooms, comfortable beds and very good breakfast. We were among the first to go down and breakfast items were still being set-up, friendly staff. Behind another hotel that we stopped at first but they wanted to charge us $50 more per room. Easy off, easy on to highway.

Besides Expedia messing up my reservations. The staff in this hotel was wonderful! They were so understanding that I was there for a funeral. The family sweet is amazing! I stay in this suite for every trip that we have been there the last 3 years.

Stayed here first week in April for three nights and the only time my room was clean was on check-in. The remaining two days no one came to service the room so every evening I returned to an unmade bed, trash and uncleaned bathroom. I notified the front desk at 5:30pm when I returned and she assured me they were still cleaning and would be in shortly, they never showed. Same thing the next night (there was cleaning help in the next room but they never knocked on my door. Finally at 7pm I called front desk and advised them that I was placing the trash out in the hallway ( the hallway was never vacuumed during my stay) and she said they would have someone up to clean away. Well, I checked out after my three day and guess what, the trash was still in the uncleaned hallway in the morning. I have stayed in several BW this past year and enjoyed every one. This is the only one that was horrible, bad service, loud cleaning help and unclean. Would never recommend this BW.

First, 2 family suites were booked with additional TV and sleeper sofa. Brought confirmation email to verify. Was told there was nothing they could do. Second, we had a 2 year old with us and the electrical outlet had live wires hanging out of the wall from the outlet. Third, pool had been down 2 days (another quest complained as well) and we were told it would be up the next day and it was not. We booked the hotel based on suites (had 8 year old and 18 year old who like to play games and watch their type shows) and for the pool, which didn't work. After all that, We were charged for 2 nights when we only stayed one night. The manager Chris Guttin promised to cancel the remaining 2 nights but never did. This was in Pooler, GA. Our vacation was ruined and we returned home 3 days earlier than planned.

Spent one (1) night here in March 2018 on our way from Ohio to Florida. We've stayed at plenty of Best Westerns over the past few years in the western US, were very happy with our stays, and therefore thought we'd try their facility near Savannah. The rate was too good to pass up; under $100 for the night for 4 of us. The appearance and cleanliness of the hotel and our room was generally very good (not perfect - but close). The employees we interacted with were all 100% top notch wonderful in every way - including the breakfast attendant whose first day on the job it was. We've been spoiled by other Best Westerns in the western US w/r/t the included 'free' breakfast. The breakfast at this particular hotel in my opinion was one of the worst ever; paper thin small fatty slices of bacon, 'not real' scrambled eggs, etc.; the visual presentation of the other remaining items was also just 'cheap' and bargain basement looking. I guess in the end I shouldn't complain too much because for the rate we paid for the night, I shouldn't be expecting a 5* feast ... I would definitely stay here again if ever in the area ... just maybe include a stop next door at Cracker Barrel for breakfast before heading out of the area for the day ...

Traveling towards Orlando my family and I decided to stop one day in Savannah. The best western plus Savannah airport is 15 minutes far from Savannah downtown and it is close to I 95 exit. The staff is extremely kind and the hotel is nice and clean.

How did the Best Western franchising Group class this a “Plus”??? We travel quite a bit, and do not stay at $500 a night hotels. We generally stay at decent traveler hotels. (Look at my previous reviews) The front staff were very nice. We were told we had a King suite. However our room had two double beds. I went back to the front desk to see about changing rooms. There was an older couple waiting to have their room cleaned. (It was in the late evening) their first room they were given hadn't been cleaned from the previous guest. And there were other people checking in. Another lady was outside on her phone complaining about not getting her confirmed pre-payed reservation. So we stayed with our room. We had booked for two nights, so upon returning to our room after a very long day of doing the tourist thing in Savannah. We were very surprised to see that our room hadn't been cleaned. Back to the front desk only to find out they only do rooms every other day. Meaning if you stayed three night, they would do your room up after night #2. I have only ever heard of this at Extended Stay Hotels. Which I can certainly understand. Never Ever have I heard of this at any hotel I have EVER stayed at, did I say NEVER EVER...... Apparently the staff are supposed to refresh the towels soaps etc.... in our case NOTHING had been done. The hotels owners group seemed to do the upmost minimal to meet whatever standards BW set for their property. From cutlery at the breakfast, to furniture in the rooms. Very minimal. Our room actually felt like the carpet was damp, we couldn't figure it out. The bathroom smelled musty. So seeing nobody came in to do our room. We had left the bathroom exhaust fan running, in the morning. So some 10 - 12 hours later it seemed to clear up the dams carpet. We booked through Priceline, as a “Mobile Deal”, meaning we knew which hotel it would be. So we trusted the Best Western Plus reputation. There are plenty of other hotel options out there. Until the BW Group follows up on this property. I am not sure much will change.

Tried checking in at 4:30 pm. Took them until 8:30 pm to clean 1 of our 2 rooms. They did not vacuum the floor, it was disgusting. Unorganized, unprofessional management. Don't know if they ever did clean 2nd room. We went to a different hotel.

I arrived at this hotel at 11:30 pm for a room booking I made 3 months in advance and the lady at the front desk told me that my reservation has been cancelled. Inspite of requesting a shuttle, no shuttle came to pick us up from the airport. they refused two other families right before us as well. THE PLACE IS DIRTY AND IS A DUMP. they run a SCAM

Although the staff was very nice and the hotel in general was clean, this hotel is severely understaffed! We arrived at about 10 PM after driving for 10 hours, so we were exhausted and sorely in need of sleep. We had a reservation as well. We were told the hotel was short staffed and that she - receptionist herself - had to go clean the room. Were told we would have a 15 min. wait. Over an hour later, the room still was not ready! Another traveller who had arrived before us had waited 3 hours. Finally, around 11:30 PM, we got into our room. We have NEVER waited for a room to be ready ever before, NEVER once in many years of travel. Shame on this Best Western Plus! It is not the staff's fault. It is the owner's and manager's responsibility to make sure there are enough employees.

Great beds. A little noisy with road traffic but the beds were so comfy we got a great nights sleep. The breakfast choices were beyond the usual basic hotel breakfast which was a nice change for us. The only thing I could recommend is more seating spots in the breakfast area. There weren't enough spots to sit.

A good value...extremely clean quiet comfortable beds pillows were scrunchie and comfortable and cotton sheets were soft Convienient location right off 95. Plenty of local restaurants and the staff was terrific

I wouldn't suggest this hotel during any holidays or special occasions! I went during St. Patrick's Day and the we had to wait three hours for clean towels! The WiFi sucked! And it wasn't a quiet/peaceful stay. Although there were a lot of cons, the staff was nice and welcoming and the hotel was quite clean! Overall, I wouldn't stay at this location again!

We only stayed one night, but found the staff to be very friendly and helpful. The room was spacious, clean, and very quiet. Even though our room was next to the ice machine and elevator, we managed to oversleep and missed breakfast (the loss of an hour from change to DST was also a factor). We always try to stay at Best Westerns, and would not hesitate to stay here again.

this place was a pleasant surprise especially for the money excelled in all areas we were thoroughly pleased with everything the room quality was unbelievable the front service desk was excellent employees very concerned about our stay

Overall our stay was fine. We only stayed one night. The difficulty was with the front desk staff. We were using Best Western travel cards and ended up being charged for 2 nights not one. The person at the desk argued that there was not an error, the manager would not leave a meeting to discuss. the charge was eventually reversed, but no invoice emailed as promised.

We enjoyed staying at this Best Western since it was conveniently just off of I-95. Everyone was extremely courteous and willing to help. Our room was pleasant and clean. Breakfast was good. We would stay here again.

When we checked in for 2/ nights stay to see the beautiful town of Savannah it seemed ok at first. The girl at the desk asked us if we would like to purchase tickets for a trolley to pick us up the next day (Wednesday) and take us to the town of Savannah. It would only cost us $5 each for me and for my husband. She explained that we could get on and off of this trolley any time we would like to see something on the tour and only for the discounted price of $5. We were told the trolley would pick us up at 9am and retrurn us to hotel around 5-6pm same day. The trolley never came they had to be called by the hotel staff, which they now showed up at 10:30am and as I was going through our things waiting for the new arrival time I saw that the Georgia Welcome Center had given us the same ticket for the trolley the hotel gave us and it said Discount Pass. I spoke to the Front Desk Manager who said there were no refunds and she would check into speaking with the girl that told us all the informaition we were told. The Manager called to tell us that there would be an envelope at the front desk with our refund of $10. The Trolley Co. wanted to give us a free pass to a museum but after already losing 1 1/2 hrs of the tour we did not want to be inside a museum they gave us a pass for the tour ride which was a $33/ea value and we were pleased with their offer. We did make the best of the day as much as we could and we will have to come back to see much of what we missed but we will not be staying at this Best Western Plus. Another thing my husband was so looking forward to having his Sausage gravy and bisquits for breakfast we never got it just eggs both mornings, there was a Night Manager there on Wednesday while we were waiting for the trolley to pick us up and he asked if all was good I mentioned to him about the sausage gravy and bisquits and he said for sure he would have them out on Thursday morning. It was eggs again. Sorry Best Western we were not please at all and will not be back. John and Terri Wilson stay was 3/6/18 & 3/7/18

My wife and I stayed here for two nights and explored Historic Savannah while returning home from Florida. it was reasonably priced and located close to I95. We were greeted warmly by the friendly and polite front desk receptionist when we arrived. Our room was clean and all amenities worked fine. Breakfast was a bit sparse for items but we realized it had been very busy and staff were working to clean and restock. Breakfast time was getting close to the end when we arrived. Only recommendation I could make would be to include fresh fruit cocktail but realize this is not always an option.

We had to stop for a one night stay on our trip back from Florida and stopped there. The beds were nice, and the bathroom was nice overall nice. But the breakfast buffet was just okay. Even though they say hot breakfast, with grits, sausage and eggs, it is instant grits, instant powdered eggs and sausage was fatty. Just okay but better than just continental carbs stuff. Would recommend this place.

stayed here over the weekend for a last minute trip to the Savannah area to take advantage of the nice weather. After reading a few negative reviews I honestly didn't know what to expect. The hotel was very nice, spacious suite with king bed and sofa, nice sized bathroom with towels that weren't too "skimpy". Breakfast available each morning, including eggs, bacon, grits, make your own waffles. Would definitely recommend!

This property is conveniently located to the interstate highway and restaurants but the management needs to work on their attitude. The front desk personnel were very nice and friendly but when we wanted to pay cash for room at the end of the stay, we were told the room had already been charged to our credit card and there was nothing that could be done about it. Very disappointed in the way that was handled and we will not be stay at this hotel again.

this hotel has a serious problem with roaches in the guess rooms. Every time I stayed in this hotel I've seen roaches crawling up and down the walls at nights. I've taken a room on the third and first floor.

Right off of I-95 near Savannah is the perfect location for a stop over while traveling to Florida. Excellent nearby restaurants. Our room was very spacious, clean and comfortable. Only downside was no hot water in the shower. We would stay there again any time we were traveling that direction.

Traveling through Savannah, stayed one night.Upon arrival I requested the most quiet area away from the freeway.I was told this was the best location and it would be more quiet than other rooms. Just the opposite occurred. I was up all night listening to the heavy traffic on I-95. I am a rewards member and used my points towards this stay and have regret now for placing my trust in the desk clerk. After I noticed the noise,it was very late and I was too tired to relocate all my stuff to another room. I dealt with the noise with regret.

Front desk courteous, location close to Pooler Parkway to access Tangers Outlet Mall and Airport. They are updating carpet in hallways during the day so no big problem. Prefer to not stay on end of hotel closest to I-95 due to the sound. Our room was great, clean and beds comfy. Book in advance and make requests in advance.

Room was excellent , staff excellent , continental breakfast terrible . Food very cold,no coffee twice . We have stayed here before and had same situation with breakfast . Most BW hotels have pretty decent continental breakfast .

I looked for a room in Savannah that had a early morning shuttle as I had a 6 am flight. This Best Western is the only one I could find that would take me to the airport early. I arrived early and the young lady at the front desk went out of her way to get me in a room. The shuttle driver was on time and got me to the airport quickly. As it stands I didn't need to be there that early as TSA didn't start till about 4:30. Overall a very good experience.

I had a free night from Best Western. Made reservation at least a week in advance. I got next to the last room at the end of the hall.The office is at the end of the building. It was about 300 to 400 ft to walk to the office, to get coffee, or the breakfast. I was not told when breakfast would be. She told the man in front of me! Had to slam at least 2 times to get it to lock. If this the room i got and they were not half full, I will never stay there again. I go by Pooler at least 6 to 8 times a year. Your loss, not mine.I am not walking that far again!!!!! Do not stay there unless you like to walk.

I try to stay at Best Western hotels when I am traveling by car.. This one was a surprise! It was tucked in the back along a hotel row with plenty of restaurants around. The lobby and room was one of the best of any Best Westerns I have stayed at in recent years. The breakfast was just what I needed before I continued my drive down !o Tampa. I deffinately will stay there again!

I checked in on January 12, 2018. The location was excellent with plenty of restaurants and shopping located less than 5 minutes away. The lobby was clean. Upon check-in we had to wait approximately 10 minutes before a guest service representative appeared at the front desk, she only appeared because I ended up calling the hotel from the lobby to let them know we were at the front desk. The check-in process was a breeze and we had our keys in less than 2 minutes. The room was clean as the eye could tell but because of a little phobia I brought Lysol wipes to wipe things down. The beds was very relaxing, we stayed in a 2 queen suite. The gym suited my morning workout. I would have loved to experience the hot tub after my workout however the water was extremely hot and when you turned on the jets the water became extremely unbearable. I saw a lady try to sit down in it and her skin immediately turned bright red. Our last morning, Monday January 15th, as we were leaving to go downstairs for breakfast we noticed we had a visitor on the wall, a ROACH! I couldn't believe it and was totally grossed out. We immediately emptied our bags, shook our clothing out, repacked everything and took them straight to the car. I am so glad we chose to keep our clothing in our luggage instead on hanging them up or putting them in the dresser. I think the hotel should invest in an exterminator quick.

My family stayed over during this past weekend. The experience was very good overall. The room was clean with no odor, something we've learned not to take for granted despite various no smoking policies. The staff was very pleasant and responsive. We would certainly stay here again.

We have stayed in Pooler before this is first time at BW and we would stay again (except for the overnight clerk being surly). Room was clean. I like a bathtub and it was good even if the water wasnt real hot. I disliked the fact that when asked I was told the pool would open at 6 and when I came down ready for my morning swim and soak in the hot tub was told the hours for the pool started at 10 am. why is the exercise room but not the pool room open at 5 am? Breakfast was pretty good and the breakfast team was pleasant (as were the housekeeping staff). I don't consider it a suite unless there is some type of wall/screen between the sleeping area and the sitting area and there was not. The room was clean, the bed comfortable. Lots of restaurants to choose from near by

Older hotel but looks to have been recently renovated. Large rooms with coffee maker, frig and microwave. Quite rooms. Friendly breakfast staff, easy 15 min drive to river in Savannah. Easy check in and check out.

I was stranded because of a sudden snow storm in Poole Georgia. The Best Western staff made my unexpected stay comfortable and relaxing in a time of high stress for me. All the restaurants in the area were closed and they provide an evening meal. Breakfast in great anytime of the day. Thank you Best Western.

Room was ok, but smelled like cheap perfume. Bed and mattress was nice. Breakfast was so so and place seemed way understaffed. Assist. mgr. (?) Eddie was grumpy and short of temper making my stay unpleasant. He may have been overstressed. In any case if he is an example of the "NEW Southern Hospitality" leave me out. I'll take my business elsewhere.

Just needed a place to stay for one night on our way up to the mountains. Last minute booking. Room was clean and Large. Very comfortable beds. Hotel employees very nice. Breakfast was good. Good choice for the rate of 97.00 nighty rate. No Complaints.

Having to pull off highway during a south storm, and being able to get a room in a Best Western that went above and beyond for all of us who had to get last minute accommodations to wait out the storm. Serving us breakfast for dinner as all restaurants and stores in the area were closed. Very easy to deal with and staff was exceptional.

The room, lobby, and general appearance of the Best Western was very appealing, clean and well maintained. Everything went well until we arrived at breakfast in the morning. We found they were out of eggs, all fruit, and yogurt. There was some bacon and sausage, sweet rolls, cereal and some bread for toast. Although they did have waffle batter, the waffle maker left the waffle uncooked in the middle. Even though there was a sign stating that gluten free items were available upon request, when I inquired I was told that only the fruit and yogurt was gluten free. They had neither. I was unable to eat anything but coffee, tea, and juice.

We had an early flight to catch in the following morning so we pocked Best Western because the price was fair and they "supposedly" offered a 24 hour shuttle To/from Savannah Airport. We asked about the shuttle when we checked in & they advised it started at 9.00 AM. Our flight was at 7.30 so we were NOT impressed. One of the staff volunteered to come in at 6.00 and take us to the Airport. She shows up at 6.25 the following morning just as we board the shuttle now driven by another employee whom we begged to take us to the Airport so we did NOT miss our flight. Just made our flight. Would not EVER stay here again.

Very comfortable rooms and beds. Sofa bed not so comfy. Everything was clean. Breakfast offered great selections and food was fresh. Convenient location right off I95. Don't know what else to say but cannot submit review unless I fill this field.

The hotel was very clean and has a great look and feel in terms of the room, lobby and other facilities. More than I was expecting. Everything worked well and the free breakfast was good. The only drawback are the lack of good eating facilities in the area. Only a few fast food places, but there are many more options if we were willing to drive just a few miles. Overall, very pleasing for me, my wife, and our two grandsons (who loved the indoor heated pool).

clean and comfortable accommodations. close to various restaurants. close to interstate highway. we have stayed at this location multiple times and will again. hot breakfast was avarage compared to other hotel chains.

This is the perfect stopping place for us while traveling to southern Florida. Our first stay was arranged by AAA and we enjoyed it so we made arrangements to repeat it. We will plan on making effort to see the museum if we can arrange our travel time when it is open .Cleanliness and staff were big reason for our return visit. Crackerbarrel Restaurant is within walking distance.

We arrived early evening the lady at reception except that gave us Room 120-A a huge room she had the time and kindness to tell us few things about the area especially how to reach the center of Savannah and how is the historic center at night.it was Indeed very helpful as we followed her advise. The room was with a lot of space and with a big bathroom. Two Queen beds with good mattresses.Big TV screen and all the amenities in place.Good Wi Fi , parking coffee and breakfast complimentary. Big breakfast room with a variety of dishes including hot.A school staying in the Hotel with well behaved kids. Overall we had a good night sleep and an excellent stay at a price we usefully pay at BW Plus , it is highly recommended.

Traveling to SC from MS for marine graduation. We really enjoyed ourselves. Staff was reliable and friendly. Breakfast was great and the pool and jacuzzi was awesome after a 10 hour drive. So worth it!!!

Excellent! Excellent! Excellent! Hotel lovely and clean. Large, comfortable rooms, Heavenly and luxurious bed and bedding, slept like a baby. Hotel staff caring, warm, pleasant and very accommodating. Breakfast was excellent, nice selection of items. Loved the free breakfast, free Wi-Fi, and free parking. Location is perfect; close to everything. I highly recommend this hotel to all. Thank you, for a very wonderful stay! I will be back.

Excellent! My 2nd visit was as perfect as my first. Greeted by Quiera, the sweetest, most accommodating front desk young ladies with a very bright smile. I told her I would likely stop again on my way back north and I did, a week later. Lucky for me Quiera(pronounced Shakira) was there and greeted me like an old friend. The room was great, bed comfortable. I'll be travelling a lot back and forth from NC to FL and will make this BEST Western my overnight every time!

This hotel is a redesign in progress. The outside has been painted multi-color unlike any BW I have seen. Some of the rooms have been completed and others are in process of being fixed. It looks like the workers and their family are staying there. In the evening workers were relaxing in the breakfast area drinking beer. They have a good bit remaining to get done. The Quality In next to it my be a better choice.

There were several days our room wasn't clean or left towels.. The tub was slow draining while taking showers the water would be over your ankles..The hotel staff was advised of the problems no corrections was made

My first visit to the Savannah area and first time staying at this hotel. The room was awesome, the staff was accommodating the location was outstanding. I will stay here again during my future travels to the Savannah area.

First Class. I stay at this particular Best Western in Pooler at least nine times per year, because I am associated with The National Museum of The Mighty Eighth Air Force Museum, which is located next door to the motel. I have never experienced any difficulties during my stays, which began the day the motel was opened some ten years ago. Thank you. Lt. General. E.G. Shuler, Jr., USAF, Retired

I stopped in Pooler at the Best Western on my way home. I was having some trouble with my knees ans did not want to have to walk far to my room. The clerk was very accomodating, and I was given a very nice room near the elevator. There was a fresh paint smell, but I took my allergy meds, and it did not bother me too much. I would stzy there, again.

Location worked well for us, just a short drive to Savannah. The hotel lobby was nice, and breakfast was very good. The front desk staff did not seem very helpful. When we got there, another couple was there and having difficulty with their check-in. It appeared that somehow the hotel messed up their reservation and was not being very accommodating in trying to resolve the problem. The room we stayed in smelled rather musty and stuffy. The view was terrible. Our shower did not provide hot water, it was lukewarm at best. I had to call the front desk two days in a row to ask about getting hotter water. I also had to stop by the front desk and ask about getting it fixed in person. The pool and surrounding area were not very clean, and the hot tub was tiny. It barely fit two people. When I went to the front desk to ask about getting towels in the pool, the young women at the front desk had to pry themselves away from their phones and Internet and acted like it was a huge inconvenience. Then a woman brought in 4 pool towels (there were 7 people in the pool area at the time) and did not return with more. There was a leaky ceiling outside the pool, and rather than clean up the water on the floor, they put a bucket in the middle of the floor to catch the drip, and placed wet floor signs up, but didn't mop up the water around it. Many of the staff members seemed quite lazy. There were also a couple of unsupervised school-aged boys in the pool area that later left and were hanging out in the lobby. We presumed they were being watched by the young women at the front desk. The hotel was just OK. I don't know that I'd be in a big hurry to stay there again. The price wasn't really worth it for the value.

I have stayed at this motel several times a year over many years. Even for St Pattys day. You get the same great service all year around. You can always count on wonderful staff, clean, safe, and comfortable.

Every thing was really good. Very nice facility, well managed. Attention to details was excellent. Everything in good working condition. Heating/AC easy to adjust. Quality toilet paper and tissues (not always found at other BW+ locations). Only issue was that it was slow getting from 95S to property.

Front desk staff and the breakfast ladies are all awesome and go out of their way to make sure your happy. Room is clean, large and the beds are actually really comfy! Overall awesome stay while making our way back home!

we were very pleased with the hotel. it was close to many places we were going to visit. the staff was very friendly and helpful. the pool area was great also. we would recommend this place to anyone who was going to this area.

Room and facility very clean. From check-in to departure, staff exceptionally courteous, friendly and helpful. Housekeeping service staff very cordial, quiet and helpful - did a great job in room. Common area, elevators and hallways kept very clean. Really appreciated the availability of USA Today.

I made my reservation at this location for 2 reasons, first the price was good and second because they had a shuttle to the airport. I check in and tell the front desk that I will need the shuttle early the next morning only to be told that you must make a reservation 24 hours in advance for the shuttle. After a discussion with the manager they ordered me a Uber for the next morning. While I was at the desk I made a reservation for the shuttle for my return trip because I was arriving at midnight. They put my request in the shuttle book and silly me, I thought I was all set, only to find out that evening that the shuttle was not coming for me and I had to order a taxi. On a positive note the rooms are very nice.

Staff was friendly and accommodating. The king size bed was comfortable. The lobby was beautiful and inviting. The wifi was very good in room most of the time. There were times internet was not available from the room. Bathroom was clean and adequate. Cleaning staff forgot to leave linens one day and one day NO bathmat! Breakfast was very well organized and Breakfast room staff was very accommodating. Was pleased with the Accessible Bathroom. Hallway was very uneven and not accommodating to folks with a cane or walking problems. Probably would recommend to friends.

My husband and I stayed two nights at this Best Western Plus. I had booked my reservations through Untied Airlines using my reward points. That is the one and only reason we did not leave after the first night. We had booked a suite with 2 Queen beds. This was a two room unit with a small sitting area with a couch to watch TV. The TV in the sitting room did not work. There were not adequate large bath towels in the bathroom. The hallway to our room had stains and needed replaced. We went down for breakfast the first day to discover workers lounging (more like laying) on the only couch at the main entrance area. The breakfast area was very messy which made it unappealing. Several of the tables had crumbs on them and had not been wiped off by whoever was in charge of breakfast. We also discovered the outside doors on the side of our building were not locked, so anyone off of the streets had access to this hotel without coming through the front door. This was a real safety issue for us. The best part of our stay were the ladies that worked the front desk. They were always polite and smiling. I would not stay there again, nor would I recommend anyone I know to do so.

We had two reservations, one for my elderly parents, which they canceled because they thought it was a duplicate and then "Sold Out" their rooms. They didn't clean the room on the second day and made us come down to get our own towels.

When we arrived they couldn't find our second reservation that I made for my elderly parents. Eventually admitted they had canceled it and were now sold out. Parents had to stay somewhere else. Didn't clean room on day two and even made us come get our own towels. DO NOT STAY HERE!!!

This hotel is not up to usual Best Western Plus standards as many of the staff are unprofessional and the amenities are not well maintained. Don't expect benefits of the rewards program to be offered though; you'll need to contact Best Western International directly for that. It seems the management of this hotel is more concerned with profits than providing excellent customer service and amenities. For the cost though, this hotel is very convenient to Savannah and you may enjoy and almost adequate stay.

I was a bit dissapointed here in our visit in mid October. We found two Palmetto Bugs in the bathroom which are called Palmetto Bugs from the roach family. Beds not comfortable, musty smelling the whole time. Maid service was bad. Did not pay attention to things like replacing toilet paper, Extra towels. We had to call twice. The best part was the staff was friendly and the breakfast room was real nice. Breakfast was fair. Better choices out there folks.

When we booked the room, the website said it came with a sofa bed. When we checked-in, we found the room without one. The lady at the counter was most unhelpful: She simply shrugged her shoulders and said she could not do anything as the hotel was full. She implied that our original room was given to other guests and ours was the only one left, possibly because we had checked in rather late in the evening (this was even though we had booked the room very early on). When we asked for a roll-away bed, she said she could not help because there was no one around to bring it to our room. In the end, one member of our family had to sleep on the floor. We also had to contend with a dirty room. The carpets were damp and left black marks on our feet. It was also noisy--we could hear the people walking and running outside along the corridors. It was a very unpleasant experience. The only thing that saved this review from being entirely negative was that the breakfast had a good selection of hot and cold items. I will certainly think twice about staying at Best Western again--this was our first time and it will probably frighten us off the entire chain.

Staff was Great!!!! Location Great!! Near express way and easy access to Savannah!!! Breakfast Great!!! (Try the Jelies/Preserves) Do Visit the, "Mighty 8th Air Force Museum" next to Hotel!!!! Great Place to Stay!!!!!

Checked in on 9/30. AC not working, told front desk on 10/1, 10/2, 10/3, 10/4, and 10/5. Finally got fixed on the 5th. Front desk staff extremely rude, condescending and an "I don't care attitude". Called CS at BW and got no where with them either. Front desk desk just started laughing at me when I blew up on 10-5. Would not even help. I have status with Holiday Inn and that's where I plan to stay from now on. Platinum status least least means something with holiday Inn it certainly does not mean anything with Best Western. You should really hire staff that has an "I care" attitude about the customer. It was the same front desk person three of the four days that we told. She just thought it was funny never even wrote it down. The GM was no where to be found on any of those days and for this reason I will never stay at this BW again. I am sure he/she would have the same I don't care attitude" based on the front desk staff that works there. What a waste of 600 dollars for 6 nights when 5 of them we sweltered and got no relief. My suggestion stay away from this so called suite hotel, you will be wasting your money.

My company booked this hotel for me. I won't return. Upon arrival when you walk into the lobby it smells like a indoor pool, not a good way to make a first impression. Secondly the clerk gives me my room keys and has me sign paperwork. I go to my room and GUESS WHAT, there is someone already in that room. I literally walked in someone else's room. So I go back down to the clerk, she doesn't apologize she just says “oh someone is in that room” and assigns me a new room. The room is spacious I will give them that with a king bed and a pull out sofa. Remote doesn't work, yay me I have to walk to the tv to turn the channel. Lastly and most importantly, at 7:30 am they barely have any hot water and the shower pressure is almost nonexistent. I won't be back!

Stayed 4 nights at this Best Western, overall, the property was nice and was clean and kept well. Upon checking in the staff were professional and polite, the hotel was clean and looked well kept. Shower in the morning was terrible; i understand the use of low flow shower heads but I spent twice as much time in the shower trying to feel clean from the lack of pressure than i would have normally. Morning breakfast was standard fare, scrambled eggs obvious from a pouch of some sort had a lot of extra moisture and were unappetizing, but my company picked this hotel and would not reimburse any breakfast meals I took on my own so i made the best I could out of it. Upon returning to my room after a long day at a convention, my room had not been touched. I went to the front desk, was informed I could move rooms if I wanted; at 6:00 pm at night I didn't feel like moving everything so I just got extra towels. Overall the next few days were the same, room was serviced, but not cleaned; a cleaning towel was left in the bathroom on the bathtub, floors were not swept overall just felt the room was being cleaned on the surface and not much attention to details. Beds were comfortable, new furnishings; overall experience was average.

We were staying here because we had an early morning flight. Value wise, it was a nice enough place to stay. But a coup,e of details made this not so nice. The first thing g I noticed was that the rugs in the hall hadn't been vacuumed. Then the light in the exhaust fan in the bathroom was out, which made for a very dark bathroom. Worst was that I actually ran out of hot Water! This is one thing that should never happen, the one thing a traveler expects. So, can't say I would stay there again.

Wonderful wonderful wonderful place to stay good breakfast great staff concern helpful management even get involved no one is stuck up this place is well kept up. I don't pass out grades lightly only deserve. Grade A+

A great hotel. Staff were friendly and attentive. Room comfortable,clean, new furniture. A great value. Towels could be more plentiful, only 2 bath towels.Bed huge and luxious as were the pillows. Would recommend this convenient hotel,

nice location but the room had an odor, possible water leak, or mold problem and they used air freshener to cover the smell. My sister had to change rooms during the night to get a better room. I don't recommend motel this motel to others. However I have stayed in Best Western motels in the past and they are generally nice.

Our room was roomy, clean and comfortable. Bed was comfy with good support. A/C was pretty quiet, a big deal to us. Breakfast was really good. The young lady who opened and set up the breakfast was friendly and kept things stocked. Desk personnel were all professional, friendly and helpful. Hotel is one of our favorites along the I-95 corridor near Savannah. Clean, good shape, and usually priced well for what you get. We will be back (we stop at Savannah Airport area often).

Beds were nasty behind the headboard including stains on bed linens and hairs. In the bathroom that was "clean" there were 2 filthy used washcloths left on the shower rod that house keeping didn't bother discarding from prior guests. The shower floor also appeared to not be cleaned I have included a photo of that issue. This place need improvements badly by maid staff!

The 1st room we were given, at 4:30 PM was not cleaned yet. We went back to desk clerk and spoke to Front Office Manager, corrected the situation with what I believe was an upgrade to a room on the 1st floor. I spoke to desk clerk who spoke to the Front Office Manager, regarding a missing part of the coffee maker, which was needed to make the coffee. We were promised the fix, but it never arrived and we went to bed & woke up next morning unable to make coffee. Lucky for us there was a Waffle House next door. :-(

When signing it at the front desk the receptionist ran into a problem with the hotel card issuing machine and did not apologize or mentioned anything. I had to ask why it was taking so long to sign into the hotel. The 2nd floor had a garbage smell and several garbage bags piled on the hallway with a horrible smell. Our room also had a smell to it.

I booked this hotel for my 80 year old father and his wife who live on Skiddaway Island so that they had a place to go during the hurricane. I booked it days before Georgia set an evacuations order for East of 95 and had received my email confirmation. I had not even heard about the evacuation order but wanted my dad to have an extra day there so called the night before check in to add the day and was bluntly told by the desk clerk, "we are closing. Those reservations are canceled." I asked him why I had not been alerted by Best Western as they had both my email and cell number from the reservation. He then stupidly said that all of Georgia was evacuating, even Atlanta and that there was nothing he could do for me. No apology, no suggestion, not even a number for customer service. My concern is not the cancellation as they had no control of that. What upsets me is how they handled the situation. They never tried to contact me in any way, never attempted to help find an alternate room. They just assumed my 80 year old father would show up at the hotel, find the doors locked and then drive around town looking for another room? By the time I found out, by accident, there were no rooms within a 90 mile radius of Savannah. Oh, and I did not find this out from Best Western because their management team transferred my FOUR times to different people who all said I needed to talk but someone else about changing the reservation to another hotel before being told that they could not help me. I was helped by a nice lady at Holiday Inn who looked in their entire system and finally gave me the idea to try TripAdvisor or Expedia to look at all hotels at once. We ended up getting a nice airb&b in Augusta. Thank god! What I have learned though, is that Best Western does not care a bit about their customer and that when there is an emergency, you can only count on them to leave you in the dust. Terrible front desk staff and even worse customer service. Just an embarrassment. I will obviously never use them again.