Best Western Pontypool Metro Hotel,  Pontypool

4.5/5  - based on 312 guest reviews.
Lower Mill Field, NP4 0XB, Pontypool, Great Britain - See map
+44 1495750552 +44 1495756061



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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Situated in Pontypool, the Best Western Pontypool Metro Hotel offers free Wi-Fi and free private parking. Just a short drive from the Pontypool and New Inn railway station and three miles from Cwmbran railway station. The rooms boast Freeview television and tea and coffee-making facilities. The private bathrooms have complimentary toiletries and a hairdryer. Pontypool's town center boasts various restaurants, shops, and pubs. The Best Western Pontypool Metro Hotel is just nine miles from Newport's city center. Enjoy your stay. No housekeeping services available on Dec. 25 and 26, 2016 or Jan. 1, 2017. Additional toiletries, towels and room replenishment items will be available at reception.

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Room 1

Guest reviews

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based on 311 guest reviews
Certificate of Excellence
Business Business 62
Couples Couples 137
Family Family 63
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Solo travel Solo travel 21
Sleep Quality
Best Western Pontypool Metro Hotel,Pontypool
  • 2
    « Hotel is really comfortable but theres a but »

    Comfortable hotel and very cosy and clean. Staff very welcoming. However, do not have the breakfast if its not Buffet. As there was not a lot of customers the hotel decided not to run with the Buffet Breakfast and cooked individual orders. We ordered the usual Full English for £7 per head. Amazed at the speed from order to plate arriving on the table...3 minutes flat. However all the items were microwaved, Sausage were like tubes of leather, baked beans so hard that they could be used in a pea shooter and bashed up non flavoured boxed scrabbled egg....only thing that was passable was the 1 rasher...pop over the road and there's a KFC, Mc Donald's and Harvester where food is actually cooked.

    « When Newport is full, this is where I come »

    I found this Hotel one week when there was a conference on in Newport and needed a reasonably priced room. This is a motel style hotel, loosely approximating a small travel lodge in terms of room dimensions. The rooms are well decorated, but will degrade rapidly due to the lower quality of the fixtures and fittings. However these hotels are meant to be refurbished regularly so it should maintain the current quality of the investment is there. The hotel is nice and quiet if the windows are shut. If you are on the side facing the main road, you can only sleep if the windows are shut, and I even used ear plugs as I am a sensitive sleeper. On the car park side it is quieter, and better when everyone doesn't stand outside smoking and chatting. This is a function of the very small bar area cum breakfast room, which means there is a tendency to stand outside in the summer. The Hotel is located next door to a Kentucky Fired Chicken, a Petrol station and a McDonalds and there is a Harvester just across the road. I had breakfast one morning which you pay extra for and really didn't think it was worth paying for, so didn't bother on return visits. All in all the Hotel is comfortable and adequate. Not somewhere you would want to be for more than two nights. It does exactly what is says on the tin, and therefore one cannot complain.

    « One night stay »

    My Son and i stayed for one night on Sat 12th Nov, as a base to go too Cardiff to Watch the Rugby, Good place to stay, staff very helpful and pleasant,i asked how near is the park and ride too Cardiff and they even suggested catching the train from Cwmbran too Cardiff which we did, Thanks again to the two Girls on the reception, Next time my wife and i visit Wales, if there are any rooms we will book this Hotel

    « Great value for money »

    Excellent check-in with very helpful lady on the desk. Room and bathroom very clean, facilities fully stocked (tea, coffee, biscuits, toiletries) and all in good working order. Plenty of room for clothes, shoes etc. Very quiet and had a great night's sleep

    « Visiting family »

    As we arrived on the 4 Nov , the checking in staff ( woman) was very polite and welcoming,the rooms were lovely and clean and comfortable , however the noise level through the night of returning guests was appalling !! Guest had. O consideration of other guests trying to sleep ! It came to a point in which I had to shout from my room shhhhhh be quiet as at this stage, i was very irritable due to lack of sleep!! Every time I dropped off to sleep I was woken up by guested chatting away very loudly I could understand if our room was on the road side but it wasn't it was room 124 . I was staying in Pontypool not Cardiff ! Breakfast was 2 out of 5 due to not being hot and the bacon that dry you couldn't cut it . Only nice thing was the toast which was fresh !

    « Wedding visit »

    Stayed at the hotel for a weekend for my friends wedding, wasn't put with the wedding party but was put in the middle of a group of young rugby lads. Had to complain on the first night because of noises levels and the children running around and playing loud music. Staff where really good with sorting out the issue straight away. On the second night at gone 2am again from the rugby lot the adults came back drunk and where making so much noise. Shouting in the corridor. However, breakfast was good in the morning and staff where very helpful when you needed something. Rooms was lovely, very well clean and looked very impressive. I would easily stay again.

    « Great staff »

    Great friendly staff clean modern rooms always a smile at reception breakfast was good lovely bacon KFC and McDonald,s next door Bar at reception nice jack Daniels and coke free wifi and good freeview Will def stay again when in pontypool.

    « A very comfortable stay »

    This hotel is in a practical rather than attractive location but we were very pleased with it. We had paid a very reasonable price and we're impressed by the welcome and continued greetings from the reception staff.The room was newly decorated it seemed and very smart and most important had generous features for tired travellers: a good bed.huge bath sheets,plenty of bath products drinks and biscuits.nice lighting and a good TV.The shower was new and efficient.Breakfast(extea) was standard but good for the healthy options.

    « A good stopover hotel »

    Came across the hotel by chance when searching for somewhere cheap to stay on the way back to Kent from Pembrokeshire, and it was a reasonable place to stay. The price was good, with toiletries and a selection of drinks included. The room was clean and tidy, and better than expected. Staff were very friendly. Only issue in my room was the water pressure which came and went, making a nice shower suddenly boiling hot !! Would certainly stay here again if I am in the area.

    « Good one night stop »

    The staff here was excellent. We were still getting used to visiting a new country and felt very welcomed even though we arrived mid evening. It was nice to know that there was a 24 hour staffed desk. The breakfast buffet was satisfying and well supplied. The location near the highway was easy to find but still quiet.

  • 5
    « Great hotel, wonderful staff »

    I chose this hotel for a 2-night work trip. I received a warm welcome on arrival and my room was ideal. Coffee/tea facilities in room and a regular hairdryer. Bliss. There was also mini toiletries which I hadn't expected to see. Breakfast offered a selection of fruit juice, cereal, toast and the usual bacon, egg and sausage and you could even boil your own egg. I think most tastes would be catered for. We also had a couple of evening meals and even though they most probably were pre-packed/frozen type meals, they were tasty and good value for money. All that is left to say is how lovely the staff were. We were greeted warmly at any point we saw them which was lovely and very much appreciated. I wouldn't hesitate to stay here again.

    « All round excellence »

    Stayed for two nights this week. On arrival and throughout staff exceedingly friendly and helpful. Room spacious, maintained well and kept very clean. The small bar and eating area was a bonus for us as we did not want to drive out. Will definitely stay again.

    « Amazing staff, great facilities, family friendly. »

    Booked to stay for three nights with husband, 2 year old and 7 month old baby. Turned up late after getting caught in traffic and ran in with baby and begged for help unloading car as kids were overtired and not very happy! Kara was supercool just took our luggage in, showed us our room and peace was restored! The cot the hotel provided was already set up and our room was on the ground floor and next to reception. The room was big, perfect for the four of us, it was clean warm and comfortable. The babies had a nice bath together before bed each night and we were all asleep by 9! The hotel beds are huge and the mattress topper just means you kind of sink in and sleep, we were near a busy road but couldn't really hear it. Reception wasn't noisy either but you may hear other guests walking (talking!) past your room. The breakfast was fab, lots of choice - the 2 year old thought all his christmases had come at once seeing the buffet! We used the hotel high chair too so again something else we didn't have to pack. Our room suffered a leak during our stay unfortunately, it's not something that could have been foreseen or prevented but the wonderful staff took great care of us and if anything it makes me recommend them all the more. You know if something does go wrong - they will really look after you. We have stayed here previously and will stay here again, special thanks to Kara and Pam who were just fantastic! Thank you!

    « Great value hotel worthy of five stars »

    One night stop-over on the way home from holiday but the Best Western Metro at Pontypool is a gem. When I phoned to book earlier in the week Pam on reception was pleasant, helpful in sorting out ground floor rooms and on checking in even offered to help us assist my inlaws who are in their 80s to their room. The rooms may be small but more importantly have everything you need, are pleasantly decorated and have TVs with a full range of channels. Bathroom is well lit and shower was excellent. Everything was immaculate. Given proximity to a busy main road it was surprisingly quiet. Breakfast was fine - choice of cereal, fruit, yoghurt, toast, bacon, scrambled and boiled eggs, tomatoes, baked beans, sausages. Bethan was busy keeping everything topped up and tidied up and added a friendly, sociable touch to the start of the day. Outstanding. We've paid far more and received infinitively less at a great many higher starred hotels over the years.

    « Good budget hotel »

    Stayed for 2 nights, asked for a quiet room which it was, amenities as you would expect. Staff helpful and friendly. Room clean and a good shower. Basic food available if you require it or there is a Kentucky and a McDonalds next door. Pub at other side of roundabout

    « Very pleasant stay made to feel welcolme »

    Stayed here recently for a short weekend and would thoroughly recommend this hotel. At check in the lady was extremely pleasant and welcoming. Asked if we had stayed before and gave us a full rendition of the hotel and its amenities. The rooms are very comfortable with tea making facilities, open fronted wardrobes including a plasma TV. The bathroom is not overly big but clean and bright non the less. The shower is narrow with a curtain which does what all shower curtains do and tries to stick to you whilst showering. The breakfast was ample plenty of tea, coffee toast & cereals, for me it just looked that everything was cooked in a microwave. The only other draw back is the dining area is restricted and doubles up as the check in/reception and bar area too so can get a little crowded especially at checkout time. This hotel looked to be wheel chair friendly, but there are no lifts to the 1st floor I would stay here again. There is a Harvester, KFC and McDonald's all on the same roundabout as the hotel

    « Very cosy »

    Beds are big and comfy, the tv actually works instead of two channels like in most hotels! There is a bar/ Coffey area by the reception which is reasonably priced for a hotel, meals served at certain times. Friendly staff, rooms are quite well sound proofed even if you are in a room by the main road, the shower is warm and most importantly the entire hotel is very clean. On the same site as the hotel is a fuel station, KFC, McDonalds and just on the opposite side of the round about a harvester pub. I always use this hotel when I come up to work on the pontypool & Blaenavon railway and wouldn't want to stop anywhere else

    « good comfy base »

    Very nice place to stay for the weekend it was clean, very friendly, comfy and very good value for money. stayed to go to show in Cardiff and was fantastic base to stay. Very good location nice and quiet. Staff were so helpful and friendly made to feel very welcome.

    « Great place to stay for weekend type breaks. »

    We always stay at Metro Pontypool when visiting family in Cwmbran. Clean, concise rooms at a sensible price. Staff are always helpfull and courteous. Buffet breakfast are very good expevially if you need to get away on time.

    « Excellent position »

    This hotel is placed in an area of good road systems to get anywhere in the south wales area and beyond. Far enough from the roads so you do not hear traffic noise. A pleasant 2 nights stay with a room on the ground floor.

  • 5
    « Helpful and professional staff »

    I stay at this place regularly and is my preferred choice if I have to stay in that area.This is because of the staff. They are helpful and welcoming. Rooms are clean and well maintained. Overall, good value for money.

    « Excellent overnight stay, superb staff. »

    We arrived at 12 noon and booking in is at 2 pm. The allocated room was not ready but a run upstairs (by the one of the Jill Friday's) to see the maid, found a room that was ready. We were promptly transferred and duly retired upstairs. All this with a smile and no effort. We returned in the evening to the same friendly reception and enjoyed drinks at the bar. Breakfast was described as continental but had assumed the mantel of a near full English and at £7 should not be missed - again the same friendly, efficient, and ever attentive staff. How the ladies cope is remarkable but with never the hint of other than a smile. The drinks at the bar and the Starbucks coffee are reasonably priced and the ting ting snacks are quite cheap. MacDonalds and KFC are on the same site and a full and enjoyable meal can be had at the Harvester at Cwmbran rather than the local one. In an earlier life the hotel was a Travel Lodge but has been fully refurbished and is some we have light and airy. The rooms are a little smaller than some but as the saying goes, -small but perfectly formed - and hey GLASS tumblers in the bathroom, the beds were very comfortable but the water pressure adequate but a little low' One point about access. The computer map I was using showed the hotel on the A4042 south of the junction with the A472. It is actually AT the junction directly opposite the A472 on the MacDonalds site.

    « Definitely recommend! »

    We booked a family room which ticked all the boxes. Bed was comfy had a bath and shower. Room was clean. A lot of our relatives stayed as it was my grandparents wake and they all feel the same. The staff were lovely and on the Saturday evening we took up the whole bar area. We were made to feel welcome and nothing was too much trouble. If we were going to Wales again we would definitely book here. And recommend it to anyone. 5 stars!

    « Wonderful staff made our stay perfect »

    Our large family descended upon this relatively small hotel this weekend and the staff really helped to make our stay special :-) We occupied several rooms and then had our local family join us in the bar/lounge one evening and found that nothing was too much trouble for these lovely ladies! They even helped to entertain some of our younger guests which allowed us adults to catch up properly (thank you girls) We would most definitely stay here again!

    « A step above a Premier Inn »

    Quiet location, convenient for travellers off the M4. Good to access the Brecon Beacons and the South of Wales. Excellent service from the staff. Clean room with all one needs. Thought it was a bit overpriced for what it offers.

    « Weekend visit »

    Nice hotel, clean & tidy. Stayed in Room 116 which smelt very faintly of sewerage, other than that a nice modern but quite small room. The receptionist on arrival was warm, friendly & chatty made us feel very welcome. Would recommend & stay again. Thanks

    « Short stay »

    From the pictures it doesn't look like the hotel is in a service area. When we arrived we thought OMG what have we done. However, once over the shock we were pleasantly surprised. We were greeted by nice friendly staff with smiles around. Their keycard machine was on the blink for 15mins, so we were shown to our room, which was lovely. The rooms are of a good standard and very clean. We thought it would be noisy being on the front near the road, but far from it. In the morning it was very quite, inlike the Novotel we stayed on the Saturday after here. Breakfast was great, we were shown around the selection by a lovely lady. So overall we were pleasantly surprised. Thank you.

    « Formerly Travelodge .. much improved »

    We knew the location of this hotel as we had stayed there previously when it was a Travelodge. We only stayed one night and were given a quiet room overlooking the car park as we requested. The rooms are much improved and the small bar and food area are a great addition. The lady on reception was very friendly and welcoming. Location makes it more suited to a quick stopover.

    « Visitors to Wales »

    Friends from Camberley Surrey kindly took our offer to visit us in South Wales so a convenient place just off the M4 was in order. Situated off the Pontypool bypass behind the Shell petrol station and near a railway line thought at first this was going to be noisy to stay...but no, very quiet. A Great Western Metro hotel a pleasant, clean welcoming entrance - smart reception and lobby with comfy chairs and tables accommodating the dining area for morning breakfast and serving of 'Starbucks' coffee. After a warm welcome from Adam on reception we made our way to our room. Room standard double bed en-suite bathroom flat screen TV - tea / coffee/hot choc. making facilities. Bed extremely comfortable. Breakfast looked good for price but didn't partake over the time we were there, settling for only a coffee. A Harvester is available close by as is a KFC and McDonalds. Stayed for 3 nights an enjoyable stay - all staff very helpful. Price for rooms very keen when booked in advanced.

    « Excellent »

    I found this hotel on one of the accommodation search engines that are around as part of mini tour of South Wales. I was very pleasantly surprised at the quality of the renovations to the hotel and the room. The staff were all very helpful & friendly and the breakfast was good even though it was help yourself. The only downside is the hotel is located in a service station area so it is probably best to eat before you arrive. Also it does not have a lift.

  • 4
    « Lovely! »

    Lovely clean rooms that are newly decorated. Great service from reception staff who recommended somewhere for us to eat and booked us a table. Breakfast was a bit chaotic as it is served in the reception area and space was limited, but the food choice was sufficient. Perfect for a short stay.

    « Lovelt hotel »

    Stayed here for 3 nights. Very clean hotel lovely staff and in a good location only 5 mins drive to cwmbran shopping centre. We didnt avail of the breakfast but i had one evening meal which was very nice and handy as we didnt want to go out that night. Only downfall is breakfast finishes at 9 which i tbought was a bit early. Will defintley boom here again as its great value for money and has everything you need.??

    « Wonderful stay »

    I was given such a warm welcome and had a lovely, relaxing visit. The staff were kind, friendly and always went above and beyond to make sure I had a pleasant stay helping arrange room service and taxi journeys for me. After a long journey I really appreciated the kindness of the staff. Couldn't rate them more highly.

    « Excellent Stay »

    Enjoyed a really good stay, a warm welcome at reception, the room could not be faulted, much better than I expected. Had a really good nights sleep followed by a breakfast well worth more than the small extra charge. Everything spot on I shall look forward to returning.

    « Convenient and Comfortable »

    Warm welcome and a convenient stopover on a long journey. Room was clean, although not large but very comfortable bed and quite a good restful night. Would definitely use again, if we travel that way, always nice to find a stopover somewhere without unnecessary frills.

    « Far better than expected »

    We arrived here early as check in is not until 2pm and relaxed in reception with a beer. The receptionist got our rooms ready early for us which we thought was great. The room was brilliant, far better than expected, tea, coffee and hot chocolate available in the room. We even had a fan I asked for an iron from reception but she forgot to bring it up to us so I had to go down and ask again, she couldnt have been more apologetic. We would definitely use this hotel again

    « Wonderful ambience »

    The weather was great. Breakfast was lovely and the room service on point. It was indeed wonderful time hanging out here at Best Western pontypool metro hotel. The rooms are so cozy expect that they don't has air conditionals. I wish they had a swimming pool also. Nice ambience.

    « Excellent value & friendly service »

    We booked 3 rooms for 2 nights over the last bank holiday with breakfast included. This hotel is very clean & tidy in both the rooms and public areas. The rooms are spotless with large screen tv & tea & coffee facilities, the bathroom though not large does have a decent sized shower. Breakfast is a buffet but includes hot items with staff available to help. there is also coffee snacks and a bar available 24 hours. All the staff from reception to housekeeping were excellent, & friendly. Stay here with confidence.

    « Friendly and clean »

    Stayed just as a convenient stopover on the way to see family . Meets all my expectations. Very warm welcome, staff always available and friendly. Nothing too much trouble. Room and public areas clean and tidy. Good value for money. Lovely selection of breakfast. All in all a pleasant stay. Highly recommend.

    « Impressively Comfortable »

    Best Western Pontypool Metro gave us a comfortable night at a reasonable price. The approach to this hotel, behind a petrol station, is not inspiring. But the hotel has good car parking and is close to the main road at a strategic roundabout. The staff were cheerful and professional. My wife and I were lucky enough to get a family room which was spacious and well equipped. The ensuite had a bath/shower, The regular rooms are rather smaller, and just have a shower, but are still perfectly acceptable. The lounge/dining area is not large, but coped easily with the numbers. The hot breakfast was very welcome. Evening meals are also available on site, which is unusual for a hotel at this price point. I understand they are micro-waved, but it still sounds a useful facility, where other hotels offer nothing at all. When we were there the lift was out of order and a room card-lock failed; the staff helped with a will, and I suspect both snags are rare. We will certainly use this hotel again when in the area.

  • 5
    « Good value hotel with excellent staff »

    Stopped for one night while visiting relatives and going to a gig in Cwmbran. We paid just £43 room only and plentiful breakfast fare was available for £7 per person. This is a clean modern hotel in which everything is as it should be and the very best thing is the staff, all of whom were excellent.

    « Stopover »

    Very basic considering the 3star rating more like 2 star. Room however was small but clean and bed very comfortable. Breakfast was not up to Best Western standard however all staff were extremely polite and efficient. Not recommended for more than one night.

    « Friendly hotel »

    This is a very friendly hotel. We have stayed there many times and are made very welcome whenever we arrive. The rooms are clean and comfortable and the food is usually very good. Although close to a main road the rooms are quiet and there is adequate parking. They have a limited evening menu, but there is a Harvester and other food outlets very close by.

    « Very nice room »

    Excellent service Manager ,and all staff was very helpfull,Room was clean and warm and well appointed,The shower was hot and there was plenty of clean towells to hand Cant comment on the breakfast as we went to harvester for it,If i had one complaint it was traffic noise at 6 30 am but that is out of hotel,s control

    « Unprofessional, Poor Service, Poor choice of food »

    I stayed here for a business meeting the following day and ensured that they had wi fi before booking. When I got there I was told it wasn't working and hadn't been working all afternoon. I had left my email and my phone contact and at no point was I informed of this which meant I could not prepare for my meeting the following day. They were still advertising the room as having working Wi Fi that same day and following day even though this was untrue. The lady at the desk assured me they were working on it and would keep me updated but no one bothered to do this. No apology either. Just a KFC or A Macdonalds to eat at. The food I ordered from the limited Starbucks menu wasn't even available. Very bad experience.

    « Wales in the Rain »

    Very good hotel, staff are very friendly and the breakfast is ok, Rooms are slightly smaller but still more than adequate, plenty of parking and only a few hundred yards from a harvester, for the kids there are KFC & McDonalds right on the door step. If you like a pub meal try the Horse & Jockey 2minutes away, Brilliant food and friendly people.

    « rude manager , stinky and cold room »

    room was cold , heating off, took 1 hour to get it warm, bad smell inside the room, manager was rude , hot water in the shower started after 10 minutes , dirty bed , kettle not working , never ever book this hotel again

    « Very nice good quality place to stay. »

    A very nice good quality affordable hotel to stay in, very clean and well situated. Would be really good if a light breakfast could be included in the price, this would really put these hotels in a really good competitive position, another well known chain does include a good buffet breakfast for the same price, so this should be seriously considered.

    « Great Regional Hotel »

    I was recommended this hotel by a business colleague and it was in exactly the location I needed. The hotel is modern, clean and convenient and most of all the staff were very friendly and professional - in fact some of the best I have come across and I use hotels a lot for business stays!

    « Pontypool best western »

    Checked in given a room that had not been made up, given a new room this was ok. No restaurant on site, snacks and microwave meals only, after working all day I don't need to be searching for something to eat.

  • 5
    « Good example of 'Never Judge a book by its cover' »

    I stay in hotels a lot as a result of my job and usually tend to stay loyal to those I know well. Unfortunately or fortunately in this situation my regular hotel in this area was fully booked due to the rugby over the next couple of days. Given that I now needed somewhere else to stay I went on a hotel booking site and this hotel came up, which is actually closer to my intended destination. My rate for the evening was £45 so it was cheap but I wasn't expecting much. The pictures from the outside also implied it was a generic 'Travelodge' style hotel and if I'm honest I have little faith in Bester Western branded hotels - usually grotty, HOWEVER!! I couldn't have been more wrong about this particular hotel. Yes ok upon arrival you pull off a roundabout to a generic looking building like any other major road services hotel BUT after parking and approaching reception it was evident that this was no boring roadside accommodation. The reception was beautifully designed, modern yet with a slight heritage feel, globes, wooden furniture and alike adorned the reception. Behind reception was a well laid out bar and the Receptionist was lovely and polite with a big beaming smile, very friendly, something lacking in most visitor environments these days. I was quickly and attentively dealt with and pointed towards my room. I stayed on the ground floor in 103. Again although reception was well designed I was still not expecting much for the room, after all I only paid £45!! On opening the door I again couldn't quite believe how well designed the rooms were. Ok so they're not massive but from a design point of view they are definitely on par with 4* hotels you expect in major cities. Bathroom again was lovely and light and came with miniature toiletries of a good standard. My only criticism would be that they give you a large shower (great in itself) but it means the sink and loo are very close together. I consider myself fairly slim and it was tight for me. This however did not detract from the quality. Beds are increasingly comfortable and they have probably some of the most comfortable pillows I've slept on. Although the hotel was so close to the road you wouldn't know it, with trees behind and good glazing I didn't notice it at all. I'm a very light sleeper and traffic usually bothers me but not here! On check-out I was again dealt with by a lovely receptionist who was quick and friendly. I also had chance to have a quick chat with the GM Liz, who was lovely and very passionate about her hotel and Best Western. I also found that having a Starbucks counter inside was great, all your favourites without having to leave. Given that Premier Inn is across the road and charges £65-£80+ there is no way I would choose bog standard over this hotel for less or the same. A brilliant hotel that I'm very glad about stumbling across. Thanks!

    « Great hotel for the price! »

    We were visiting family and this hotel completely fit the bill. The room was comfy and the service was excellent. We felt very welcomed by the staff, who went the extra mile with helping us to find things to do on a rainy afternoon with our young grandson.

    « Extremely windy, but lovely hotel! Amazing SHOWER! Nice staff. »

    It seems the entire time I was here it was extremely windy outside of the hotel. When I went anywhere else, this was not a problem. So I assume it's the particular area creating some kind of wind tunnel effect. Anyway, the staff were absolutely lovely when I visited. They had no problem making special arrangements for me in the morning for an early breakfast, as I had to drive into Cardiff for a meeting both days. They were friendly and professional at all times. Everything was clean, and nice. They had galaxy hot chocolate in the room, and it was delicious! There was also a selection of tea and coffee. The glasses and mugs were all clean. A kettle was supplied in the room, obviously. There are nice looking toiletries lined up in the toilet (shower gel, shampoo, consitioner, soap). I didn't use them, but they looked very professional - and seem unscented for those allergic to things. There is a fan in the wardrobe, though I did not use it. The heating seemed to take a while to kick in, as it seems it was only one radiator with a temperature adjustment slider on it - and it didn't really heat the whole room. The room was not very warm. The curtains were able to block out all of the light, which helpped a lot with sleep. I often find curtains don't block out all of the light or don't close properly. This was not a problem in this room. Food is available throughout the day, though I did not order from the menu or eat at the restaurant. They do, however, have a Starbucks on site for coffee lovers. The best part of the entire stay, however, was the shower. I'm sure many travellers have had their struggles with hotel showers - hard to decipher how to use, low water pressure, etc. I had no problems with this one. In fact, this is better than my home shower. It was extremely easy to use - just two well labelled knobs for turning. And the water pressure was amazing! There didn't seem to be many other people staying in the hotel, as there weren't many cars in the parking lot. (And you really need a car to get to this place, as it's off the motorway). There wasn't really any noise problems. To get out of the gate in the night, you need a token, which can be obtained from a bowl in reception. I have no idea what the purpose of this is. However, no token is needed to enter - just drive up to the barrier and wait. It's also right next to a KFC, a petrol station and a McDonalds.

    « Weekend trip »

    Me and partner decided a last minute drive into Wales and managed to find this hotel online it had a fantastic winter rate and the reviews written sealed the deal for us. We were greeted by a lovely receptionist who welcomed us quickly and gave us some great pointers on where to go for dinner and places to explore the next day. The room was spacious and very clean and everything was in working order, the bed was comfortable and we had a pleasant sleep with noise from the road it backs onto. Breakfast in the morning was freshly cooked and had a nice choice and variety. Staff are warm and friendly and it is the perfect quiet place for a few nights if you are passing through and are off out exploring the surrounding cities

    « Good for an overnight stay »

    My sisters and I stayed here when our father passed away as he lived in South Wales. We stayed here about 4 times while we sorted out his affairs and had the funeral. Staff were very friendly. Breakfast was okay but my egg didn't do well in the funny egg cooker on a stick! My room was noisy as it was right at the end on the first floor on the right, by the road. Pillows hard and I mentioned it to staff the next day. They said I should have let them know as they would have given me others.

    « Weekend Break »

    Thoroughly recommended as a base for visiting this area of South Wales, very close to shops, pubs and takeaways and around a 30 min drive to Cardiff. Expected noise at night due to the proximity of dual carriageway and two fast food outlets, but never heard a thing! Much quieter than our last weekend away at a rival hotel chain in similar suburbs outside Liverpool.

    « Very good budget option - recommended »

    We've stayed in the metro a number times when visiting family in Pontypool. The staff are really helpful, very friendly and offer a smile every time. The rooms themselves are a little on the small-side but are clean, freshly decorated and have everything you need for a very reasonable price.

    « excellent for short stay »

    Have stayed 2 nights, very well run ,room was excellent, very clean,tidy and comfortable,the staff were really friendly and helpful, the only thing that i would say let it down which is not really the hotels fault is the litter because of KFC and Mcdonalds nearby, its a shame these companies are not keeping the area free from litter as it lets them down as well. anyway would be happy to stay again.

    « Ideal for an overnight stay »

    The hotel was clean and moden. It has a small lounge/reception/breakfast area and a coffee bar (also a bottle bar.) Breakfast was basic but plenty of it from cereals, fruit, yoghurt to bacon, scrambled egg, sausage and beans. The room was small, basic but adequate for our usage. It had toiletries, coffee making facilities and a hairdryer. Plenty of plugs, free wi-fi and a decent flat screen TV. All the staff were very helpful and polite. Nothing was too much trouble from more towels to extra milk and coffee. The car park has plenty of room and is next to a KFC, McD's and a petrol station. Over the island is a Harvester and down the road is a Beefeater type place. In the town there is a Tesco with a petrol station (which is the cheapest in the area) and a few shops and a Wetherspoons. It was a great price considering it was New Years Eve so would definitely recommend staying here.

    « excellent »

    Upon arrival this metro hotel was clean throughout. We were greeted by great staff and this was throughout our stay, they were helpful to us by offering to find stuff out, directions, ordering taxis, and just to chat,. It became like a second home. The breakfast we had was excellent. We did not have dinner etc as it was expensive and as its a metro its not freshly cooked but it is what it is so you cant grumble at it. We stayed for 4 nights and when we were out our room was cleaned and stock replenished though if things are short just pop down and you will be given what you need within reason. Its very quiet, beds were comfortable, the family room was adequate and has freeview tv. free use of the internet in the lobby or wifi though this was slow. all in all we are returning again next year, dont go for hotels in the bigger towns such as cardiff or newport as this is nicely placed for travel. Thie staff at this hotel made our experience staying extra special and thank them for that, and making our short break even better.

  • 5
    « Amazing staff »

    My husband and I have just spent 3 nights stay at this hotel, and although the location of the hotel is not ideal the staff who work here made our stay most pleasurable. We had a very warm welcome and were told if we required anything we were to ask. Our room was small but adequate and clean. It does have many characteristics of a Travelodge which I believe it used to be. On our first morning we went to breakfast, which combines with a Starbucks cafe, quite unusual, but we were amazed at the waitress, come chef, come receptionist, who managed the whole affair. The lady had some very demanding customers, who she managed with professionalism, calmness and politeness. She was simply SUPERWOMAN! I have never seen anyone have to do so many jobs all at once! The other staff whom we met were all very friendly, and welcoming. I hope the Best Western managers appreciate that they have a very hard working team at this hotel. I would highly recommend this hotel, not for the area but most definitely for the warm, efficient, welcoming staff. Many thanks to you all.

    « Another excellent experience »

    This is at least the sixth occasion we have visited this hotel and find that the staff continue to maintain the very high standard we expect of them.. Whilst the hotel was owned by Travelodge we stayed at the Premier Inn on the same site but this chain are in danger of pricing themselves out of the market except for business provided by Reps. Undoubtedly the best value for money in our experience and we shall be back in the spring D.V.

    « Overnight stay »

    We stayed here as we was going to a Xmas party close by. The hotel was clean, good value for money and the staff were friendly. The rooms very nice and modern. The bar was open till late and staff were in hand 24/7. Sufficient parking and Petrol station close by.

    « Great Place »

    We stayed here Sunday 13th December this place they really do go the extra mile nothing was too much trouble from Mary who helped bring in the luaggage, check-in was quick and efficient. We had to go to a funeral on the Monday and for some reason nothing was laid on for family and friends afterwards so we said lets go back up to the Metro Hotel and have coffee so we took 14 people back where we wereserved with coffee by the two girls who were on duty and again great service.. Would recommend this place to anybody.. Great..

    « Pontypool visit »

    Very pleasant. Could not fault them. Friendly staff, spotless throughout. Good breakfast and excellent value for money. I will use them again when I next visit the area. The only comment I can make is that there is no restaurant within walking distance. There is a KFC and McDonalds beside them if you just require fast food.

    « Comfortable good value stop-over »

    New modern very clean and warm motel type hotel with breakfast room, some room service items, small lounge bar facilities, very clean and friendly helpful staff. Good soundproofing - adjacent to main road. Accommodation on two floors - no lift. Rooms a little on small side. Good value breakfast with self service elements and some good products. We both slept well - but I woke up with bad back as mattress too hard. Also prefer as a woman a shower with movable rather than the fixed head provided. Bath sundries supplied. Close to KFC drive in, filling station and other restaurant facilities. Other than a mattress which did not suit me, perfectly fine and good value as a 1 night stop ove.

    « Great stop gap. Not too far from anything »

    Chose the best western at 8pm on a Saturday night after being let down by a hotel in USK. First thoughts were great price so we booked in. Staff were very friendly helpful and knowledgeable on the are. The room was newly refurbished, very clean and modern, as was the whole hotel. No troubles through out the stay at all.

    « If you like Travelodge then it's the place for you »

    OK, some of this is "my fault". I did not see the words "Metro" attached to the name for this Best Western. On arrival it had the words "Travelodge" written all over it. Turns out is was one 2 years ago. This means that there is no restaurant/bar on site. Yes, you can buy a beer from the fridge in the lobby and the breakfast is there too but it does not have the warm, cosy Best Western feel that I have got used to. But there is a KFC (Kan't Flippin Cook), Shell garage and McDonalds nearby. The hotel is at the Southern end of a large roundabout. Opposite is a Harvester and a Premier Inn. Sadly there is no footpath along the road so you take your life in your hands by walking along the road to get there, or you can walk on the grass. Not helpful if it's raining/damp. The rooms are quite small and the bathroom even more so. Forget having a bath as most seem to have just a shower, with a curtain that just reaches the tray. Not what I was expecting at all and one reason why I no longer stay at Travelodges. Not often I stay in a room smaller than my bedroom at home. That roundabout has another surprise in the morning. Traffic on the roundabout has priority of course. Thanks to the A472 and southbound A4042 traffic it can take a very long time to get onto the roundabout. Finally a roundabout that WOULD benefit from traffic lights. The saving grace was that the breakfast was of a good standard.

    « Great little hotel »

    Great place to stay, staff really friendly and helpful. Immaculately clean and tidy, Starbucks coffee and a good self service breakfast option. Micro evening meal if you choose, but there are other places nearby to eat. Reasonably priced and would recommend if on business overnight.

    « Excellent short stay hotel »

    Pontypool Metro Hotel is ideal for a short stay. I recently returned from a two-night stay while visiting Cardiff for the Rugby World Cup. Excellently located for short drive to Newport station and then short (and cheap) train journey into Cardiff. The room I was assigned was very clean and the bedding of excellent quality. Note that there is no restaurant, but a wonderful pub (Horse and Jockey) with excellent food just down the road. Buffet breakfast is very good. The front-desk staff are courteous and very helpful.

  • 4
    « Nice hotel in Welsh valleys »

    We were staying here during the RWC in Cardiff; very comfortable hotel, great staff who were very helpful and welcoming; only criticism would be that the rooms are slightly on the small side; nonetheless, the amenities in the room were first class and we really enjoyed our stay. Would recommend to family and friends in future. Very good location to base yourself if you were wanting to explore the locality which is in the middle of beautiful countryside.

    « My Trip to Pontypool Wales »

    The Hotel looks like its undergone recent renovations especially from the inside. the hotel is tucked away behind a petrol station which at first doesn't seem quite fitting. but works done the less. Its located quite close to the duel carriageway but from my room I was not aware of any traffic noise. The staff are very friendly and helpful and took care of any questions or queries I had. My room was clean, neat a little small to what I'm normally used to but it was comfortable and did the job for the night. If I were in Pontypool again I wouldn't hesitate to stay there again.

    « Business stopover »

    Sole business traveller. Outside the town, off a main road behind a petrol station. Might not sound great but actually very convenient. KFC on the doorstep and McDonalds a 2 minute walk. Hotel is modern, clean and staff are very friendly and helpful. Small bar and they have a small range of microwaveable meals available that are not too bad, after a long day it saves you trying to find somewhere around.

    « Ideal location for few days in Wales »

    Located near the roadside, the noise from the road was very minimal and did not disrupt our stay at all. Room was very well decorated and although not the biggest, it was ideal for the two of us. Didn't eat there as there is a Harvester, KFC and McDonalds within spitting distance of the entrance to the hotel and we decided to use these to eat at. Overall, it was good value for money as everywhere else was either sold out or ridiculously priced due to the rugby World Cup !!

    « Best by name and a very apt description »

    This must be the third or fourth visit we have made to this hotel since it was taken over from Travelodge. As with previous visits we left having had a first class experience in every way. Without exception, the staff could not have done more to make our visit a very worthwhile experience. In fact it is difficult to add any more to what we have said previously since all our visits have been excellent value for money. We would visit more often if we could afford it.

    « Very surprised! »

    I have stayed here twice & pleasantly surprised. Rooms are very clean & Staff all very welcoming. Great little bar (Alcoholic Drinks are a bit pricey though) & I love the fact the they're so Honest by actually admitting to serving Microwave meals. Personally Im not a fan of micro meals but at least theyre honest & tell you. The family rooms are nicer than the boxy double room we had & had no shower. All in all it is what it is & very good at it too. Not as cheap as I would of thought but I know sometimes you can get good deals on. Great base for exploring Wales & business stops. only down side is awful smell of KFC next door!


Getting to the hotel ...

All directions
·From: The M5. At junction 8 take the M50. At Ross-on-Wye follow the signs towards Monmouth, then take the A472 signposted USK. At the junction turn left onto the A4042. Turn left at the third roundabout, turn left into the service area. Follow to the Best Western Pontypool Metro Hotel.